JustAnswer Reviews

Thank goodness for the experts at JustAnswer. Somehow my Galaxy S9 phone system got corrupted and they helped walk me through all the steps to try and fix it. Unfortunately we couldn’t but they helped me make sure all my data, etc was backed up properly and then walked me through the factory reset. Andrew was exceptionally helpful and patient.

The service was fantastic. Especially in comparison with other 'expert' who did not know enough about 2025 tax code. Kevin provided clear explanations to determine based on our financials for taxes would qualify for EV credit. Ans, additional ?'s.

Excellent info given to me/. Kind, respectful manner. Just Answer needs to go back to the usual manner they had to report for an expert. Also stop the Robot Pearl, I hate HATE those and have no use for a damn robot.

Expert contacted me quickly and told me what I had to do to ameliorate the situation. This was done on-line and every inquiry was responded to in a timely manner. Just need to do a follow up with Vivint to schedule a technician. Nothing left for me to do.

The advice I received was useful and will assist in the preparation for the resolution of my situation. Mike was professional and knowledgeable; providing actionable guidance that will assist with next steps should I require further action pertaining to my matters.

I was having an issue with my car alarm causing a no-start situation. Narrowed it down to a dead key FOB battery (20 yrs old!). Installed new battery and got the car to start, but now check engine light was on and it ran rough. Went on JustAnswer and agreed to a $5 charge. Whoever I was chatting with insisted that I had a bad fuel cap or O2 sensor. Didn't make sense so I did the easiest thing- disconnect the battery for 30 mins. Voila! Runs perfect and no more dash light. One week later, checking my bank statement online and I see a $38 membership fee from just answer. Called the toll-free number and quickly got a no questions asked refund through the automated system. It's like they know why you're calling.

Dr. ** was friendly, compassionate, and also precise with his directions. It helped me a lot. Our small dog Soy Sauce got into 2mg of my husband’s THC Gummies and I had no idea what happened or how to treat it/if we needed to go into the vet. Dr. ** guided me through the symptoms to look for. He brought me so much information and calm, I am truly so grateful for his help and knowledge. If I could give this 10 stars I would.

He helped me. He made it clear too what was wrong. I will be working on that today. Did not think it was going to work but it did. He made me understand what to do and what was wrong with the air conditioning. Before it got worse. He spoke clearly. And was very polite and professional.

The communication exchange with the support admin was professional enabling me to provide details on issues. The technical support with TechAshu was also as good. Very knowledgeable and concisely guided me to the solution. 5$ for such a satisfied service is worth it.

William offered several great ideas to fix my dishwasher. I thought I had thought of everything to fix the dishwasher but William offered a few more. After trial and error, we reached the point where the outcome was obvious. I highly recommend William!!!

Fantastic service. I would definitely recommend and use again. The doctor was very patient and addressed all of my concerns regarding chocolate poisoning in dogs. My 90 lb Weimaraner stole and ate 6 oz of dark chocolate truffles. I was on hold with poison control for 20 minutes with no answer. In that time, I chatted with the online vet and was given an excellent diagnosis regarding degree of toxicity.

Very professional, competent, respectful! Colin was of great help.. especially now when baking is a daily "operation"! Very happy with his patience and prompt help! Thank you, Colin! I appreciate your help! Happy and Healthy New Year to everyone! Great experience!

The person was very nice and answered all my questions making sure I understood everything. I am most thankful and appreciative of the Just Answer person. In these days finding a kind person who is willing to listen and understand is not always out there.

Well, lesson learned. Don't be in a hurry on the web. I had a problem with my Panasonic microwave and did a google search. I scanned the first result and pansonic appeared in the url so stupid me I thought it was the Panasonic website. It wasn't. It was "Just Answer" As I went through prompts, nothing popped out indicating I wasn't in a Panasonic web site. The first strange thing to happen was a $5 charge to get help. I thought that was strange but I wasn't going to get picky over $5 and I wanted my issue resolved. So I continued. Nowhere did I see a message that I was signing up for a month at $65. Maybe I was in too much of a hurry so shame on me but signing up for a month at $65/month should be a lot more obvious than it was. I didn't realize I was charged the $65 until I saw it on my credit card statement. No receipt via email, nothing. Ok, I can chalk all the aforementioned to my stupidity.

Quick to respond. Tech was knowledgeable and extremely helpful. Checked on options for me and had several suggestions. Great experience…friendly and answered all my questions. This was a very good experience and definitely will be using them again. Thank you.

I got a new Fitbit for Christmas but because I had a previous Fitbit account, which had been deleted, I was having trouble setting up the new Fitbit. The tech figured out how to do it quickly and it's working great. He was very patient and understood the issue immediately.

TJ, Esq is Extremely knowledgeable and professional answered all my questions. Gave me detailed explanations that really helped me understand what how I should proceed with the situation I presented to him. I'm so glad that TJ Esq, was available and am so glad this service is available.

Very thoughtful, step by step answers. I was able to ask several concerning questions and received answers in layman's terms, not hard to decide terms. Thank you for your service. I have used your service in the past with other issues and will continue to use them!

I had questions about unemployment, separation from employer, and eligibility. All my questions were answered with detailed and extensive responses and addressed all my concerns. I was provided guidance on next steps and additional helpful information about my situation. Overall a fantastic experience.

Was able to help pinpoint the problem & help my dog. Buster is not just a pet he’s family. Now I can better understand what’s going on & know more about how to help him. I am so grateful I can talk to a vet to can help determine what is going on with my dog.

Was very responsive and an advocate to help me assess the situation with my mother. Gave me all the steps and pointers needed to make sure if an episode happens again that I am ready and know what to do. I would highly recommend this Dr again. Very please with the service I received.

I was concerned with my dog's health and it was answered within 5-7mins of signing up on JustAnswer by the vet. She was very professional and addressed my concern within mins and cleared my confusion. Absolutely amazing service! Very relieved with the vet's knowledge after asking about my dog and what happened. Thank you!

Dr. Mike helped tremendously. He seems like he has a lot of experience with animals, especially cats and that was my concern, my 19-year-old cat. He helped answer my questions for an upper respiratory infection that’s going on with her. I would highly recommend him and appreciated his insight. Thank you!

I had an issue with hearing the sound from my Macbook to my Donner N25 midi keyboard device. Brandon took more than a few minutes to research the issue, but it was well worth it as my issue was fixed quickly with the help of his troubleshooting. Now I can get back to making music.

My pets seem to always need a vet on the weekends or holidays. This time it was Christmas Eve. Dr. ** answered all my questions. She was a great resource! And her guidance helped me take care of my kitten until I could talk to my own vet. She gave me peace of mind.

They were very thorough about the situation and questions I had. However, now I see how gullible I must be. In today's world, there is no room to be gullible due to all the scams and fake information and news that's being fed to everyone, and don't get me started on AI.

The technician was wonderful. He had my problem diagnosed and fixed within minutes. He detailed his instructions and was very patient with my questions. This service is a godsend. I will not hesitate in the future to use them again when I need expert help.

He was amazing! And helped me so much! He helped calm my nerves as well! My dog possibly ate cocoa powder and the vet gave me all the symptoms to watch out for and even let me know what steps to take! I am very satisfied with the help that was given!

Our tech installed a new display and the power control panel but despite replacing these parts three times, the display continued to be very jerky and ultimately failed altogether the last time. Just Answer's tech recommended replacing the transformer with an after-market part since GE no longer makes a new one for our model. Our tech is searching for one now, We'll let you know if this solves the problem.

My freezer door on my French door would not close completely on the left side. There were no obstructions or ice buildup. Jared walked me through the process of taking the door off and drawers out to look for the problem. Result was a screw that attached the drawer slide to the freezer wall had backed out enough to stop the slide about one inch from fully closed. Tightened the screw, cleaned the freezer and problem solved.

I had an excellent experience with JustAnswer! The platform is easy to use, and I was able to get professional and prompt advice from a qualified expert. The responses were clear, thorough, and really helped me understand and address my issue. I highly recommend this service to anyone seeking reliable expert guidance quickly.

I really appreciate having a service that I can ask questions to about my cats. My vet is not available to answer questions. I have to go through email or text which makes it difficult when I want/need to have an answer in less than a day. So it’s great to talk to someone who is actually a vet. It gives me peace of mind when it comes to given my pets medication or knowing whether they need something else. Thank you. I like that. It’s an actual vet and not a bot. -Pictured is my 19 1/2 year-old girl Mia.-💞

I’m very pleased with the assistance I received today. The person I spoke with clearly stated the steps I should take to start resolution of my problem. I will use this service again if I have more questions. I am very appreciative that a service like this is available. Thank you!

Technician Jarid O. was patient and knowledgeable. Walked me through the process and waited for my completion of the steps. Gave me options when I asked and recommendations. Greatly appreciated. Will need to purchase a new refrigerator versus repair.

Nothing was said to me that I would pay more than the $5 and I noticed after the brief call my Visa card was charged additional $65. I'm dying with cancer and can't afford a real attorney. The information was useless to me.

I appreciated the kindness and understanding of my issue. I felt like Aaron had good knowledge of what I needed to do. He listened to my story of what has happened for the past three or four months with my pickup and the touchscreen with someone potentially hacking it.

Dr. ** was very polite and professional. She was prompt with answers and put my fears to bed. This was a very pleasant experience. We love this little dog so much and prayed that she was ok. She was a rescue dog that came to live with us on Dec. 20, 2024. We have had her one year and one day. Thank you so much.

Andre was very professional and super helpful. He was prompt in answering my concerns and helped me fix my problem. Very customer oriented, friendly, and cared about my issue. It didn't take very long on the phone to resolve my issue. Many thanks to Andre.

Doctor ** was very informative and at the same time very reassuring. He explained to me that while eating chocolate was bad, my little dog would’ve had to eat quite a bit more for it to really hurt her. I also appreciated the additional information that he sent.

Very easy service to use. I received a call within 3 minutes of starting the process. My concern was addressed and I was put at ease knowing my dog will be ok. I received ongoing care instructions. Discussion was detailed and open ended questions were encouraged.

With chat online is hard to know the results, for now I have a good impression to the solution on my medical issues, but I don't know the future of this information I send and the way gonna be used, the hat and the solution are very good and if I have another problem I do it again.

Connected through BUG in Microsoft website and then their chatbot made me pay $5 then $65 to find out how to update a credit card for payments... Person helpful but provided wrong phone numbers and had no real answers as to why issues occurred.

Excellent review but I have a question about the charges to my credit card. Why was I charged $95.00, I thought it would be refunded back to my credit card. I was told that would happen. I didn’t realize it would cost me $95 to ask a question about a problem with my Netflix account. It should be free. Sheila **

Appreciate the ability to speak with someone who is knowledgeable about the topic I presented. I was able to gain understanding to a world that I had absolutely no knowledge of and my presenter was helpful and gave me great and exciting information!

I didn’t get my problem solved but I did get some information. I was surprised at the fee as when I started it said 5.00 refundable fee and they charged 65.00 without me knowing it was that much. So I think you need to let people know what you are going to charge before as I didn’t have that much money available at that time.

Jarid was quick with his responses and accurate. Good communication skills. Jarid was able to find my model, talk me thru. He king certain pieces of the washer. Answered all my questions and made a recommendation of how to repair. My overall experience is good.

I was very impressed with this service from the beginning to the end. I got the answer I needed in a quick, efficient manner. I'm very appreciative of the ease of use of the site and impressed with the speed of my question being answered. Thanks again for everything.

After contacting the service they canceled my membership and refunded my $55.00 as requested.

I think maybe the payment will work now. I don't know if I still need help. I need to find out if the bank is going to take a payment from my bank Auto DS. I am so upset. Second payment didn't go through. The trial base worked for 99 cents and then the $39 90 didn't work taking money from my bank. I am so upset.

Funny how JA had the same idea as I came up with. Hardwire is always better. The man was knowledgeable and was expeditiously searching for information on my dilemma. If you are having buffering or freezing of your TV shows especially NFL when your team is playing you might want to switch from WIFI to ethernet to stop this problem.

She was very knowledgeable and courteous. She did an excellent job. Each time I gave her a statement, explaining the problem, she responded sometimes with a "Thanks to the information," which I thought was very courteous and professional. Her comments will all be very positive in nature.

Dr. Scott was extremely helpful in a very minor but serious case of poison ingestion. Asked all of the right questions, great feedback, and things to watch for. I know this service will be used again.

The doctor addressed our concerns immediately. He included links on dosage requirements that were helpful. Our dog is doing great - phew! Thank goodness for the 24-hour service because the closest emergency vet to us is 40 minutes away and it was crucial to address our issue within 2 hours of ingestion.

I was actually disappointed. I did not get an answer I could use and I was charged more than $55 dollars for nothing. I never used this service before and I will never use it again. I obviously didn't know how it worked. I thought I was being charged a lot less and I was shocked when I saw the price. And it didn't help me one little bit.

You really need to make sure that you hire people with good English skills. Very Very hard to understand the customer service agent. The cost was out of line for this service, you should have said upfront that there was such a charge!

All my questions were answered honestly and I was helped to reach out to all proper resources that I needed. I was responded to quickly and efficiently and the person I spoke to was kind and understanding. I was at a complete loss on what to do regarding my situation and now am aware what I can and can't do. Along with my next steps and everything else

Eric was super helpful in finding answers and solutions for me & educating me on what I need to know to take care of my generator and some general maintenance and knowledge. It was easier to talk to him than to sort through all kinds of info online and in forums.

I do not have more questions. I will review the results more and I may come up with some. He seemed to be thorough. The questions I had were about the liability my wife would have for several large unsecured loans. My wife is not co-signer, nor collateral. She is not responsible when I die. This allows me to develop a new strategy.

JustAnswer has helped me with several things over the years. I am having an issue with getting an address so I can file a small claim, and I needed an idea, and got a very good one quickly and easily. Great job by this whole system. I'll be using JustAnswer again.

Dr. ** gave me time to express all of my concerns about my cat Cooper. He is quite knowledgeable about the health and psychological needs of cats and how to navigate specific issues. I plan to follow his advice completely. Thank you Dr. **, Eileen.

My father died when I was four years old. My Mother learned to do a lot of Man stuff around the house so by watching her I learned a lot. I am now 87 and still repairing most things myself. Thanks to this site I will now fix my Microwave. I am on SS so boy do I appreciate this repairman's advice. Really saved me a lot of money.

Very impressed with the service. Very fast response. Super options to how to get parts and fix it yourself. Austin was super friendly, has great knowledge, and made sure I had all the information I needed to fix my oven. Even offered other things to sure before buying the parts.

This is the 2nd time I’ve needed to use this service. I have been very pleased both times. This time was more of an emergency situation. My puppy had gotten ahold of a Sudafed tablet and I was worried of what it could do to her. The vet was very helpful and get me calm and reassured me that she would be okay. I hope I never have to use them again but will not hesitate if I need them.

Forrest's comments were quick, focused and reflective of his experience, adding only what he thought I would likely want to know in my circumstances as I had described them to him. A real professional with real-world experience and know-how. Really appreciated his insights.

Pearl took her time to help me out and I really appreciate that she’s so knowledgeable and has amazing customer service. I would recommend her to anyone that owns a cat and is having issues, I took my cat to the vet twice and didn’t help me at all and Pearl right away knew the issue.

Two calls and 2 hours later and a cutoff causing me to call back again. I finally reached ** and he was unable to help me with the problem. I was billed $5.00 the first time and $65.00 the second time. All of this due to a huge billing error at the CVS store #4283 while purchasing Gift Cards and no manager available in the store to rectify the problem.

What a great guy. I could not have asked for more knowledgeable, technician very patient man, took the time to let me do what he was asking me to do and I’m not very mechanically inclined. The most important thing is that we got our system working. I can’t say enough good things about him. Great technician. Thanks Mark for everything you did.

Just Answer has been a very beneficial service for me. Joel ** in particular has been very helpful with my questions. He's thorough, knowledgeable, and insightful and I appreciate him very much! Joel and others have provided information much more quickly than if I'd researched the questions myself.

Was very helpful and got back to me quickly. She was able to answer my questions after contacting a vet and give suggestions as far as trying to find a vet for the bird in the area that I had moved to. Thank for your help. She took a interest with what was happening with the bird

Dr. ** was prompt and gave great advice!! My cat is having a reaction and he gave me direct links for products and measurements of each medication I need to give her. I will be returning if I ever need anything in the future. Thanks so much!

Since my issue could not be resolved, Dr. ** assured me I would not be charged because they could not prescribe meds which is what I needed... But I was charged AND when I tried to follow up, the chat itself cost money. They literally stole 65.00 from me. I was assured I would be reimbursed. This is one of the WORST experiences I've ever had and it's clear to me the entire company is a fraud. Will never forget and never recommend, avoid them like the plague.

I was having a problem with my Verizon TV. I googled Verizon Tv and somehow got this site, which I thought was Verizon. Well they asked me for $5 and the technician spent some time with me--and then I realized the $5 was just a 'signup fee' and I had been charged $53 for a month subscription to "JustAnswer.com". Well I never consented to this, so I raised the roof until I got a refund. I later spoke with Verizon and their tech told me that the guy at JustAnswer was WRONG and didn't know what he was talking about. They were charging me $53 for Wrong Advice!! Wow, I sure learned my lesson about 3rd party "help desks" and "techs".

I wasn’t aware of this site, but I’m thankful to have a quick vet at an instant! I will most definitely be back in the future if anything was to occur. The vet was thorough and placed the steps of the process into play and it did help me summarize a bit more clearly but primarily will be calling my dog's vet early in the morning because my dog's condition could be worse.

It took about 10 minutes to find the answer, but we got it going. I will certainly use the service again when I need to. The technician was very cordial and listened to my request and asked for the model number to get the correct solution. I’m very grateful for the help.

Terrible and deceiving service. I was told that the visit was 5 dollars, but then I was charged 65 without being informed of the membership price, plus the 5, and yet customer care refused to refund the charge, when they are even stating in their page that the charge is refundable.

I used the chat with a vet feature after my dog was bitten. We did an online chat and live phone call and I uploaded a photo of the wound for the vet to look at. He answered all my questions and gave me a list of items to get from the local pharmacy to take care of the wound. He told me to keep an eye on it and if it develops an infection, I would need to take my dog to a physical vet for in person treatment. The vet was a little hard to understand, but he was very kind and knowledgeable.

Great. He was patient and explained everything step by step, understood what was wrong and helped me even though I was getting anxiety and was mentally already triggered before I spoke to agent. He humble and understood the amount of stress I was dealing with. He was clear with instructions.

I got the information and reassurance that I needed from an avian veterinarian regarding my new baby duck. They had sustained an injury to their eye at some point before we acquired them. I was able to get the information I needed about the injury and the reassurances as far as what to do and that it wasn't so severe that it needed an emergency vet which saved me a ton of money.

Dr ** was very knowledgeable and helpful and gave us sound advice on what to do after business hours. I appreciate his taking time to listen and be helpful. He took lots of time to hear all necessary information and offered calm, sincere advice. Thank you!

I can’t say too many things about this phone call vet. I was told to give him ** and my vet was flabbergasted. As that isn’t something they use on tiny dogs. He has had a hard time with his breathing today, but I’m glad he is very quiet. But thank you.

Fantastic help. It took a while to fix my computer issue, but so worth the wait. All instructions were clear and easy to follow. I was also saved a trip to the computer store. Thank you so much for your expertise! If I need help again, hoping not to, but if I do, I hope I’ll get the great help I got today.

It is the weekend and I did not realize that our home Vet office was closed on Saturdays (today) so I reached out here trying to find out about what I could safely give my Lab for pain until Monday because he is limping and the Vet here was very helpful! Glad I was able to chat with them. I feel better now knowing what I can safely give Koda until Monday.

The professional's assistance was helpful. However, JustAnswer.com intentionally hides notification that they are signing you up for recurring transactions rather than the implied one-time charge. This includes not sending any confirmation communication indicating that this is a membership. When I requested a refund of the recurring charge, which they have declined, they sent me a screenshot of a hypothetical sign-up page that declares the price to be $45/month. They charged me $65/month.

I had issues with my propane furnace that I could not figure out. I tried buying a few different parts. I wish I would have used JustAnswer right away. The tech I got, air heat man was excellent and patient in his troubleshooting of my furnace. Highly recommend.

I am very grateful for the advice veterinarian Dr. ** gave us. Our dog was not feeling well and had a tender area on his skin and missing fur. He was able to diagnose the problem and also advise us on how to resolve it. He was compassionate, kind and patient. He also quickly followed up with us after we got the information that he needed.

The person was very professional in answering my questions and concerns pertaining to tenants and landlords. Although the management company is out of state the person took the time to do the research about apartments with tenants who have disabilities.

There was initially frustration with this company because the tech support that was intended to call me wasn't able to reach me via my phone number. Eventually, after several prompts from the company asking me if I was happy with the support (?), Omar phoned and was very patient and equally stumped by my problem. He tried numerous ways to find a solution, but we decided that it wasn't possible. I'm glad I talked to him!

Very prompt calling me to assist with my problem, accurate service. Helpful in getting my information downloaded. Explaining step by Step by step. Was able to set up what I needed to get my computer working. Mac was very professional, patient, courteous.

It was easy to get an answer to my issue of my Samsung ice make freezing over. I appreciate the assistance Matt provided. He really seemed to understand the issue and how to resolve it. He provided a full explanation of what was happening and why. It made sense and I will follow his recommendation.

This site is very misleading. They make it sound like you’re only paying 5$ but charge you 65$ for a membership and will not refund you. It is much cheaper to go to the vet AND pay for medication than to be charged 70$ to be told you should go to the vet.

Luke is my go to! He’s super responsive, knowledgeable and pleasant to work with. I’m very happy to have an auctioneer and antiques specialist I can turn to whenever I have questions. I will continue to recommend them to anyone I know. Having someone qualified and vetted is invaluable to have to make sure I’m on the right page.

I am so very pleased with the responses and quickness of my concerns regarding my Delima. Philip was very informative on what I had been concerned about. I did have numerous questions however was able to get each one answered with a detailed explanation.

After sending a photo of my panel, she was able to easily walk me through what I needed to do to correct my issue. I’m thankful for the help and to finally be able to use the washer dryer again. Will definitely use this service again if have run into any additional issues.

The expert I spoke with was very knowledgeable and gave me detailed and precise information which I appreciate very much. I would recommend this service to anyone. This issue had to do with my purchase of a used car and the issues I found. I was given details on the costs of repairs and the actual value of the car. I'm very appreciative for what I learned, and he was a very nice guy!

Polite, knowledgeable, very polite. Knew the exact system being used. Took the time to see if everything he said was working to fix the no pilot light issue. Gave clear instructions how to light the pilot light. Waited to make sure the system cycles properly!

My tech was very knowledgeable and helped me through my issues. Communication with him was great. He understood my device and how to troubleshoot. He got my main problem restarted and instructed me how to go further!!!! Great help all the way around.

I would give no stars, but that is not an option! I had a question if something was fraud or not, the bot sends me this: "Here's a secure form to join. JustAnswer for CA$5 (fully-refundable)". Two seconds later $90 is tried to be taken out of my bank account....funny that I was asking about if something was fraud or not, and then they make a fraudulent withdrawal. This was all done on their chat... I hadn't even spoken to anyone or given options about a membership or anything. This is consumer fraud!

This person was friendly, professional, listened to my reasoning for the services I need. Was very helpful with knowledge of other state requirements for senior citizens with disabilities. All issues were addressed. I will now have the information I need to complete my request. Thank You

I was told I’d be charged $5 and when I put my credit card information in they charged me $65. I was not told about this charge ahead of time and it was not what I agreed to pay. The service itself seemed okay and the expert was very nice. I do feel a bit weird that the lawyer was named “infoexpert” and not given an actual name…

Thank you for helping me with getting my printer working again! I was extremely stressed because it didn’t matter what I tried but thanks to your patience it went relatively smoothly! Thank you again so much! I know where to go in the future if I need help!

This business model is a classic bait and switch. I went on to the Epson website for help on an issue I was having with my printer. Then a bot asked me a bunch of questions, assuring me that it would be passed along to tech person who would come on and help. Then the handoff was to a paywall that insisted that for a small $5 fee a representative would come on and handle my inquiry competently. My spider senses went up, but for $5 I figured it was worth a try.

Jarid O. was very informative and gave me the information in order to fix the issue with my Sub-Zero refrigerator door switch by myself. Per Jarid's advice, I will be going online to order the door pin that identifies whether the door is open or not. Thanks...

My chat was about professional opportunities at JustAnswer. I was surprised to get a very personalized conversation, definitely not AI. Questions I asked could have been turned back as not yes/no ones but I got all of them answered like expected, with all the details and pertinent information.

I just had a fantastic experience with Jeff B. My TV would not connect to the internet. For a week, I kept trying to no avail. Finally I called and was connected to Jeff B. I explained the situation. Apparently my TV got stuck in a loop! While he was guiding me through the "deloop" phase, we had so many laughs! He was so personable. I am a retired Professor of Mathematics. Our minds were on the same wave length. I think you should give him a triple raise!!! I am not kidding... He is a great person! Absolutely the best!!!!

This company is a complete ripoff. I called Uber Eats because they were screwing up an online order, so the Customer Service people transferred my call to Just Answer, who immediately charged me $65 (I did not consent to this), and an extra $5, and didn't help me at all. in fact, they gave me misinformation.

Samuel answered the questions I asked in a friendly and professional manner. Pointed me in the right direction. The following as nothing to do with Samuel, BUT, I did not like what "Just Answer" did. They enrolled me into a $40 charge to join them. Was my own fault...they did refund my money. I would like my $5.00 charge refunded also please.

Tyler was invaluable to me, who is technically challenged. I appreciated his patience, and the issue was easy to resolve. What I didn't like was that a fee was charged for the technical assistance, and that it was a membership fee. This should be made clear on the technical website's opening page. I really don't need IceT technical assistance, as I already have one contract.

I was able to get the information that I needed to copyright a poem. I was given step by step directions on how to go about getting a copyright. Also, I was provided with information on why getting a copyright to protect my poem would be a good idea legally.

I couldn't have asked for more. Precise and, more than that, extremely clear. Every question was answered in detail, with additional useful informations that have helped to get the full picture. I now know what to do!

Initial contact with an AI sent me to Just Answer stating there was a $5 refundable fee, which I fell for, I received a notice from my bank that this company ? had attempted to withdraw not $5 but $40! I stopped payment for this bait and switch scam.

Appreciate the professionalism, the referral to helpful resources that are user-friendly. The attorney seemed genuine and knowledgeable about the information and assistance she was providing. I would recommend Just Answer to those needing help in navigating the legal system.

My question was for a Tax Specialist and was regarding a couple filing MFS returns and whether the second to file could itemize if the first spouse to file claimed the Standard Deduction. The Tax Specialist (Barbara) provided a correct answer promptly.

Great! Answered my questions and helped me program the clock with time, date, etc. and also find the child lock button. I searched online and could not find the right answers for my model which was BRAND new.

I was very happy with the real-life technician. The chatbot Pearl was annoying as it seemed redundant to me. The technician was personable, real, and helped me fix the problem beautifully. It took time as I had to go back and forth to the wall thermostat, and he was gracious and accommodating with that.

My questions were answered fully and quickly. I feel confident with how to proceed with my tenant dispute. I am incredibly grateful for the attorney I talked to and relieved that this nightmare will soon be over. I highly recommend this service to anyone needing quick answers.

Very happy with the service, the technician was very helpful and very patient with me. Would definitely recommend this service to my friends and family if they have a technical problem they can't solve. Glad I used your service to solve my subscription problem.

I found out everything I needed to know. I'll be back. Uploaded a few pictures and my appraiser had me an answer within 5 minutes. Totally helpful. Asked the right questions. Went very smoothly. I recommended to anybody. It was a great experience. As a fact, I will be headed to their website tomorrow for several other appraisals. That's what you do when you have a great experience. You keep coming back.

When I was unsure on what to do, Dr. ** was helpful in reassuring me several times and understood my concerns. Even though English is her second language, she was easy to understand and to have a conversation with. I finished the phone call feeling confident in the solution.

Expert Dave IT gave clear and easy to follow directions and steps. Was willing to answer and reassure. Great job and very well informed about the system, the steps and the things that could stop the issue with even additional suggestions on how to keep the problem from happening again.

I was extremely pleased with my chat with Aljon ** regarding financial disclosure requirements under the Canada Not-For-Profit Corporations Act. He made several recommendations on finding an accountant to prepare Compiled Financial Statements.

When I called I just got generic answers to a fuel problem I already knew I had. Nothing he said was something I could have checked here at home. Everything he said was something I would have to take to a mechanic that has the equipment. Not happy with the answers and what was wrong was none of the answers he gave me. Plus, he was short and somewhat rude. Will not call again and will leave a bad review. Want a refund! Thanks, Terry

I had a great experience explaining my legal issues with attorney Phill - he answered all my questions no matter how late in the evening it got. They have total dedication for their clients - I've never ever seen this kind of dedication before. And I've dealt with many lawyers in my life. Amazing work these awesome people do. All I can say is Thank you, Thank you, Thank you.

Lawyer was pleasant and courteous. Answers were concise and to the point. I hope to not needs these services again, but will definitely come back again if I ever need information again. I highly recommend this service to all my friends and family. Cheers.

As it was a Friday and our new Doctor seems to only work Monday - Wednesday and our only other option was a walk-in clinic or emergency, I decided to try to ask some questions with regard to my husband’s 10 days of headaches. The Doctor was most helpful and reassuring for us not to panic. As the cause was more than likely one of his medications.

Addressed my concerns professionally and promptly. Once I gave Dr ** the symptoms my pet was experiencing, he gave me some great advice and even supplied website links which will come in handy if ever needed. Extremely knowledgeable and a great person who genuinely cares about animals.

No help. Had to call credit card company.

Tamir was super helpful! He was able to help me figure out why my photos weren't printing quite right. Turned out I needed to adjust my printer settings back to default. I also learned a little more about my printer in the process. Thanks so much again!

Giving 5 stars for Kevin. He was patient and researched my issue. In the end, there was no easy answer and I stumbled upon a workaround while talking it through. Looks like I might need HP printer firmware upgrade, BUT Kevin advised that doing that might actually end up causing more problems. I appreciated that input. (Issue was that I can no longer print pdfs to HP Officejet 8600 from mac or from phone. Used to be able to.) (Workaround!!! Open the pdf files in PREVIEW and there's no problem printing! Why?? No clue, but I don't care, as long as it works.

I thought Dino did a great job. We had a couple laughs while we were talking and I enjoyed his help. He was really helpful and he got us a manual too so that was great. Thank you guys for your service. It was well needed. I would recommend you to others.

My Toshiba DVR started giving me error messages when I tried burning a recorded program from my Xfinity cable box to a Sony DVD-R disc, which I had been successful doing many times before. The technician that I was put in touch with asked a number of probing questions that led to two possible issues. Either the discs had deteriorated over time or the drive in the DVR needed to be replaced. Paul recommended trying a newly bought disc, before going through the expense of replacing the drive or the old DVR. Logical & clear cut recommendations that kept my "wallet" in mind.

I feel so so much better after talking with this vet. I'm 79 and so worried because I dropped the pill and dog ate it. I now feel better, I don't drive and no way to get dog to my vet's office plus it's closed. Thank you for this service. I will write a recommendation to my friends X and on FB.

I spoke to Julie and she was quick and to the point. She listened and then provided the necessary details without all the fluff. I literally placed my order. Received an email that we were good to go and phone started to ring and I got what I paid for. I would definitely use her and Answer again.

Received a call from IT expert Sonny. Sonny was informative and quickly identified ways to determine my vulnerability to a phishing email. Took mere minutes to see it through. GREAT customer service. Thumbs up....highly recommended.

Amazing and knowledgeable advice!!! This vet has gave me hope with my fish and a solution to the problem. I highly recommend using this service. I will keep using this site! I have used it several times and I am always very pleased and happy with the information!

Dr. ** was available to help in just a few minutes wait. She was excellent. My son's foley catheter was stuck in his urethra because the balloon would not deflate and she helped me to get it out. I cut off the balloon port and it drained in about 10-15 minutes, then it came out fine. Didn't need to go to the ER after all. Thank God! I'm very impressed with her and JustAnswer.

Dr. ** gave me sensible advice and was open to addressing any of my concerns. He was very clear and easy to understand. He gave clear instructions on what to do seemed to be caring of my Yorkies' situation. Such a relief to have answers this quickly.

So thankful for this website. Fast and accurate information regarding possible toxicity from my dog ingesting chocolate. Very satisfied and thankful for this service and relieved to know this is the place to come if you need questions answered right away regarding your pet’s health.

I had a question about getting Blue Link service for my husband's car and Kevin took great care of me. I wasn't expecting to be connected to Just Answer when I placed the call to the dealership's service center. It's wonderful to still be able to converse with an actual human instead of AI. And Kevin's practical experience made his advice invaluable to me. Kevin listened, asked appropriate questions, was professional and relatable, and provided me with great resources to address my concerns. I am glad I had this experience, but I don't want a subscription. That is my only downside to using Just Answer.

I was told the charge would be a $5.00 refundable charge. I was charged $53.00. I have reported them for fraudulent behavior and am trying to cancelled the charges. Very suspect in this day and age and I know better!

The Lawyer was very detailed and asked more questions to make sure he understood what I was asking. He provided a very detailed explanation and steps to move forward. This will help me resolve my legal question. I will be recommending the service to others that may need guidance as well.

Beware you will be charged $65.00 membership fee for talking with “just answer”. l reached out to HP to update my payment and the person l chatted/spoke with was “Just answer”. Then they offered a $5.00 refunded charge. I gave my information to them thinking it was part of me updating my ink for my printer. I chatted with them after l saw the email and the $5.00 and $65.00 chargers in my account. They then informed me l had to pay for membership to speak with them. I was never asked before speaking with them this was a paid service. Remember, l was reaching out to HP.

I am filing a complaint regarding misleading billing practices and lack of transparency by JustAnswer.com. The website prominently advertised a $5 fee, which was presented as a simple one-time charge to access assistance. At no point was it clearly disclosed that this fee was being used to lure customers into an automatic membership enrollment.

I was seeking an attorney or legal advice with a current ongoing situation. I received assistance and help from the assigned attorney who showed concern and commitment to helping to answer my questions and concerns. He explained everything regarding legal guidelines to where I completely understood everything he was explaining. He asked questions to get additional information of the situation. I could not have asked for a better individual to guide me through this. I thank you for all the information and patience.

Eric F. was the tech I spoke with. He was extremely helpful, understandable and solved my issue. He telephoned me instantly and took the time to talk me through the issue so that I could understand. I couldn't have asked for anything more. However, I was told that I would be charged $5 on my credit card. I was just notified by my card company that the cost was $65. I would prefer to be notified of the true cost. I DON'T BLAME THE TECH, BUT THIS IS NOT A GOOD PRACTICE.

This service has been very helpful with helping me to resolve my current legal is concerning marital property. All of my concerns were addressed and my questions were answered. I feel confident that my legal matter will be resolved as I prepare for mediation December 5. Thank you!

I was stumped by my 2015 RAV4, which wouldn't start. I contacted JustAnswer, Derrick called me, and I tested and replaced the battery. Still won't start. Found that I had moved the passenger seat in a way that caused an umbrella to pull the shifter to the right, taking it out of Park. Problem resolved!

Technician was attentive, and patient! My situation requires USB upgrade just to keep all parameters to standard! Will look for another non-Amazon remote! I’ll find something later, thanks much! Full frame and scanning issues, zoom and other pertinent features are not available! Thank again, Your technical workforce are professional! Old Techie myself, proud of a legacy of good replacements! 🫵🏼🕊️

Very thorough explanation of what my next steps will be and I’ll go to the vet and get all the X-rays and lab work in section to help me with cost. I would like to use you guys again. Show me how I would do that because I found this to be very helpful for me.

As I am not the original owner of my Fisher and Paykel refrigerator, I had not previously encountered the refrigerator freezing up. Through an online chat with a Fisher and Paykel expert I was able to easily follow his instructions, identify that it was an air flow problem, particularly with the return vent. In loading the refrigerator I had not left enough space for the air to easily flow from the vents. The expert gave me detailed information to avoid this problem in the future.

The appraisal was very straightforward. The expert was friendly and informative. I wasn't frustrated with the screening bot that connected me. I usually hate being greeted with AI. And I didn't run into any crazy paywalls or hidden catches. Honestly pleased and surprised.

The doctor refused to give us medical treatment because we are Canadian. JustAnswer did not tell us that they do not serve Canadians.... Not sure why. We all bleed the same... Too bad as we could use your medical aid.... Should have been advised when we paid the membership fee. Hopefully we will get our money back. Should have been told upfront before we wasted everybody's time.

Good instructions and good patience as I muddled through trying to work my way to seeing part. It was a slightly different configuration, but we figured it out. The video guide and part number helped. Ordered and will replace. Saving money and doing it myself.

Very happy with the speed. He was prompt, polite and seem knowledgeable. I was very happy with his response though I don’t think Tiktok is. If I ever have questions again about taxes I would want Tyler again. Hopefully I won’t since this is the first time I’ve had to ask.

Dr. ** alleviated my concerns. I am so grateful that I can sleep comfortably. What a great service. It is great to have someone to reach out to during off hours. Thanks to everyone for a quick and beneficial resolution. I will be sure to tell my friends about this service.

My dog ate a handful of chocolate-covered pretzels while I was napping. I panicked and called for clarification. The service put me in touch with a vet who called me right away. She provided a quick response with clear instructions. I'm very grateful.

She was quick, very knowledgeable and even gave a brief history. I had several pieces to get value of and she made sure I got her response and was satisfied before moving on. With each different piece she also explained reasoning for the values she gave me

This is the first time I have ever used Just Ask and it was such an efficiency easy process to go through. First a technician (real person) seaponds and screens the issues and then a technician is assigned. He then called me in less than 5 minutes and walked me through every step needed to reconnect my printer in less than 20 minutes. He was so patient in helping me as I have an older printer with no keyboard so entering things was tedious. I would 100% use this company again for any printer or computer problem.

Our water was shut off to our house while using the washing machine and the machine locked up. The nice gentleman on the phone told me exactly what to do. After following his advice, the machine worked. I highly recommend this service it saved me time and money!

Craig answered quickly and accurately. Had an issue with my 2016 Mazda cx5 EPB after replacing the brake pads. He recommended doing a manual calibration of the EPB which only took a couple minutes. This cleared the issue. He also gave me recommendations for if the issue returned and what to look for to accurately diagnose the issue.

I was impressed with the way our matter was handled. I'm also an introvert on the autism spectrum, so the chat module was a helpful way of me addressing my concerned. The doctor was thorough with asking for specific details and the results were explained clearly.

Just Answer is a lifesaver!! I highly recommend this app for everyone!! ASPCA wants $110 up front just to speak to a human being!!! Absolutely ridiculous…again, Just Answer, I think; maybe $40 is well worth every dime!! I very much appreciate this app being available to the average Jane!! ♥️♥️ Thank you, thank you. ♥️♥️

Bryan ** was both thorough and concise--not to mention speedy. I could not have asked for a more complete answer to my question. I only canceled my membership because I won't use the service often enough to justify the monthly expense. Should I require similar help in the future, I'll definitely use your service--and specifically Bryan **.

It took 5-10 minutes to get connected to a Technician, which wasn't so bad considering it was Thanksgiving day. The Technician, Mark from Dallas, was very knowledgeable and helped me find an obsolete part for our very old Thermador oven. We've ordered the part and will use a local service company for installation. Hopefully, the project will end well!

I was duped into signing up for this service. I was informed that it was a $5 fee for one answer to a question. Instead, I found out that I will be charged $65 per month until I cancel! I had no intention of joining a "club" or "service". I demand my $65 be refunded to my credit card!

This attorney was very courteous and professional, and answered all of my questions. I will use him again in the future. I recommend him to others so that they can benefit just as I have. And today’s time is very hard to find a professional incompetent attorney like I did on this site.

I thought the help was for Guardio Individual then I received a charge on my Visa card for $46 (which nobody told me) for answering my question which actually wasn't what I needed. Very disappointed, seniors always get screwed, I'm 91 years old and not too savvy with my phone, help means help, they should have said they were charging and certainly would have declined.

Hi, I used JustAnswer to learn about an issue I was encountering and how I should move forward and gladly paid for the opportunity. However, they made it impossible to cancel the membership, and now will not refund or stop the charge on a debit they are posting to my account today. I am quite upset and will not EVER use this service again! Very upsetting!

The person who I was in contact with regarding shutting off issues was very good at explaining the problem to me and was very helpful with his suggestions to help resolve the problem even though my machine is over 4 years old. I am very appreciative for that.

Steven was great. He walked me through everything. Had super patience with me because I had no idea what I was doing. Kudos to him. It's wonderful to have someone go to such lengths to help you out, and also to be so patient and understanding for what you are going through.

I was repeatedly taken in circles - Pearl, the Chatbot never did reach a solution to my issue! Took me to Mehul who kept having me bounce between the 'just answer' site and my emails - so frustrating! I was seriously disappointed and am expecting a full refund of my $5 advance. Just scrolled down and saw an 'add receipt' note - I was never given a receipt for my $5!

Appreciate the chance to send photos of my job. All answers were concise. Gave me good recommendations on how to proceed. Would recommend this to friends, family and foes. I got the help and advice I needed.

Stay away from this scamming website. They told me it was going to cost five dollars and then they tried to charge me $65. Thank goodness my Apple Card is very tight on security and denied it right away.

I had questions about the fairness of my monetary support to my ex-wife as she did not request alimony from the court, but relied on my promise to provide that to her. DanLegal was my legal advisor, his question were pertinent and his responses reflected a very detail oriented knowledge of the law. He gave a great four-point summary of my situation, his legal insight and how I might best proceed going forward. I was very satisfied with his knowledge and response to my situation in such a short period of time.

The doctor was very kind and knowledgeable and put my mind at ease. She explained to me about what the images on the MRI meant. I could not get in touch with my doctor and I was very scared. This is the first time I have used this app and am so glad I did. I will definitely use them again.

The technician was awesome. I have no complaints there. My MAJOR complaint is I agreed to a $5 charge to get help. I then see I was charged ANOTHER $40!!! I am NOT happy about that and will be reporting a scam. That’s ridiculous!! Won’t be back!

Specifically asked if it is possible to get, I don't want to pay and in return, they gave me go ahead. Only to find out they won't do it and offer lesser remedy. I have already and used in combo with **.

Great experience to help with our problem and I would do it again. For $ 5.00 you can’t go wrong- he walked us thru what we need to do once we order the part & receive it . We thought it was going to end up, costing us a lot more to get technical advice and my husband is techie, but the technician he talked to explained everything perfectly to him

I have wrought iron furniture purchased over 40 years ago. The items need to be restored, including rust removal and then painting. The cost is not insignificant so I've been trying to understand the process and choose paint colors and finish to get the desired result. By answering the questions posed by the expert, I was able to better describe the finish I want for my furniture. The way the expert asked the questions gave me proper terms to help me choose the paint color and finish when I choose a restoration service.

He was very helpful via the group chat. He methodically went through the issue. He gave me instructions for dealing with the solar company. The problem seemed fixed yesterday but may have recurred today. I would be happy to utilize them again if need be.

I cannot recommend this lawyer enough! From our very first conversation, they were incredibly professional yet so easy-going and approachable. They took the time to explain every legal detail in plain English, which completely lowered my stress levels during a tough time. If you need someone who is sharp, effective, and genuinely cares about your peace of mind, look no further.

Haji was awesome!! He kept me updated and stayed and finished the job to its completion!! Could not be happier with his service. Very polite and upbeat!! He was patient during a moment of trying to fix a problem. I will be calling on him again!!!

Blue ** chat service was great and confirmed my initial expectations. Very calm, and confirmed each symptom prior to sending concerns on to the veterinarian on night shift. I was blessed to set up time to come in to ER Hospital for actual service.

Frank was very patient regarding my problem. Unfortunately he was not able to fix it but he was very good and I appreciated his help. He instructed to contact the company play simple. He gave me additional information on what to send to the company to see if they can help. Frank felt that there May have been a glitch or my account got corrupted. So I'm going to contact through email. Thank you JustAnswer.

Answered my concerns and questions. Replied very quickly, knowledgeable. Didn't double talk or use words that would or could confuse a person. Was a pleasant conversation, brief but to the point offering possible other solutions if the ones offered were not suitable for my situation.

I had the same issue that I see many on this site and The Better Business Bureau site have had. I asked a question and after a Q&A with the ChatBot it asked if I wanted someone to contact me to answer my question. I chose Yes. It took me to a page asking for my credit card info to charge me $5 for the service. I tried to put my info in, but apparently my credit card company new about the issues with Just Answer and declined the charge that had grown to $65. Nowhere on the page for credit card info did it state anything about a membership unless it was very well hidden. The BBB needs to find a way to make JA become more visible in that area.

I used JustAnswer to solve a billing issue with Netflix. The first two people with whom I spoke were very good but they had to send me to a third technician. He had to take over my computer (I was reluctant to allow him to do that but he convinced me that all would be fine). He solved the problem. But when I went back to using my computer all my emails were gone! And it wouldn't receive any although my phone did. I again went to Just Answer and Anne Marie solved the problem for me. Thank you, Anne Marie!

Layer **, well understood my situation and my Q's, he collective took my data and made helpful conclusion. Also offered further steps to proceed in my case. Feedback is very constructive, he look dependencies in my case and carefully advised.

Benjamin quickly answered my question with a very detailed response. Very helpful in dealing with my situation. I was in a panic but not any longer after talking to and dealing with Benjamin. He was very quick to respond and very reassuring. I will definitely use this service again.

I accidentally programmed my refrigerator to a higher temperature. I researched the consumer guide that came with the refrigerator but it didn’t give me any information about how to correct the temperature. I contacted JustAnswer and within a couple of minutes, Mohammed listened to my problem and quickly gave me the solution to correct the temperature in my refrigerator. I followed his directions and my refrigerator temperature is exactly what it should be. Excellent customer service. Thank you.

** was clear concise and informative. Actually listened to the issues I am having without trying to rush anything. Was supportive and made it very easy for me, a non-attorney, to understand and make sense of. I am adding him to my favorites!

Dr ** was fantastic in addressing all my veterinary needs and concerns for my cat. She had listened to my problems and issues. I am extremely happy with her advice and I wouldn't hesitate to speak with Dr ** again for any concern my cat would need..thank you. Dr ** was is a blessing. ❤️

Just Answer connected me with live attorney SuccEsq within minutes. The attorney answered my questions & provided sound advice on next steps forward within just a few short minutes. I felt relieved immediately after speaking with him. Thank you so much SuccEsq for your guidance & professional help!

My middle aged dog is not feeling well. It's late so I was looking for answers before trying to find an open vet. I was given information to treat my dog for now and when to seek in person treatment. Very nice and knowledgeable! I will seek out more answers in the future. Thank you for being here!

Took a few minutes but I got a clear and easy to understand answer. The doctor was very thorough and stood by in case I had any other questions. Dr. ** was friendly and attentive. The Assistant chat bot was easy to explain things to as well. Thank you.

Mani was awesome with understanding the issue I was having with my PC and troubleshooting. He was polite, patient and and extremely knowledgeable. I appreciate the time he spent explaining and educating me on the issue I was having. Thank you Mani for getting my PC back up and running!

Quick and accurate. Great service! Derek answered my questions, and advised me on what exactly my next steps should be. From the time that I searched for help online, to getting a live person on the phone might have been a total of 4 minutes. Highly recommended

Wonderful service! I appreciate an expert putting my mind at ease with a new issue with my pet! My pet had a new diagnosis that I needed more information on and it was great to have someone to answer my concerns.

Call saved me hundreds of dollars! The service person asked me just a couple of questions and she helped me fix the problem of my carpet shampooer not sucking up the water from the carpet! Works like new again!! Many thanks for the expert advice!

Mike was excellent. He is knowledgeable and passionate and very details in giving advices and solutions. I been stressed out the last few days seeing my cat’s distress. After speaking to Mike it is confirmed and he gave me advices on how to handle Tiki. Thanks so much for everything.

The best Justanswer lawyer around town. Excellent attorney. Always quick to respond and explains everything clearly. Thoughtful, helpful, and genuinely cares that I understand the answer. He always checks if I have more questions. Highly recommend..