JustAnswer Reviews

Doc was quick to respond and smart with his answers! I was worried about my pup eating too much sugar and chocolate. I would use this website if there's a need again. Thank you again for your help and expertise! Very nice.

10/10 experience, I felt like the Vet truly cared about my kitty and the struggles I was having. Professional but also very lighthearted and funny. Very nice and understanding. He gave me multiple solutions for a single problem. 10/10.

The representative technician Nana rendered a very professional and good service. The technician was very cautious and very respectful. He was patient and took time to really understand the problem. It was fully resolved. Thank you.

This was very helpful. He was nice, and everything he said was helpful in so many ways. Now I know what to do, my stress is gone. Thank you so much for the advice. People who need help should really call this helpline.

Although the technician has material on many brands he could not give me a definitive answer to my issue. However he did advise me to cut power for a much longer period of time than I had already done to reset the system and it worked.

Had a problem, but JustAnswer was quick to resolve. Couldn't be happier!

The vet was very precise and able to give me answers no one else was able to give me and that was comforting given everything else I had read and heard was very alarming. The vet was also correct and I’m glad I came to this platform to get answers. I saved more than a couple of hundred dollars by using this platform. Thank You so much!! Melissa

The call from the accountant was quick. She guided me as to where to find my IP pin which I needed to file my taxes. My problem was solved and I am good to go. My accountant submitted my return and it was rejected because I needed a pin.

I had a poor experience. Paid $70 to talk with a person that didn't have any real expertise. I spoke with a second "lawyer" who gave conflicting information from the 1st person. ChatGPT is more accurate, easier and cheaper to use. Don't waste your time/money on JustAnswer.

This was interesting and very informative. I learned a lot and will be back again when I hit one I can't identify. I highly recommend Just Answer! The service is prompt and professional. @Rareware is very informative and knowledgeable.

Your assistant gathering the detail was terrific & matched me with Legal Eagle who was knowledgeable in the field of my issue. Legal Eagle re-stated the detail as he understood it & gave me his expert advice & a procedure to follow to address my situation to include website addresses and detail to enable me to follow as easy as possible. I'm thrilled to have found your website to address this so professionally.

OMG. I couldn’t be happier with Steven. He completely fixed my problem. He was very knowledgeable and had a great manner on the phone. Very warm and friendly. Gave very clear instructions about what he needed me to do on my end.

I saw this company on the social security website, and assumed it was a legitimate place that would help me get my 1099 for last year's taxes. After paying $5, theoretically to be refunded, I got the common sense answer after waiting 20 minutes, for which I hope not to be billed, that I should call the social security office.

Mani was wonderful, so patient, polite, knowledgeable, very though and ensured that everything was 'fixed' and running smoothly before ending the call/remote access/chat. An excellent technician! I would certainly recommend this service to any user in need of assistance.

I am very happy and delighted that I had such a bright and respectful young lady speak with me. Very happy with the overall conversation. And look forward to speaking to her again. Thanks very much. Everyone certainly took excellent care of me. Thanks again

The tech, Shabana, was polite and very professional. Got me an answer that I just could not get myself. Understood the answer as explained. No complaints about this. Took some time, but was not their fault.

Phillip was patient, courteous, professional, and very helpful. He really cared. Rare these days. I would highly recommend him and wish I could have him on speed dial. He took the time to help me understand the nature of my LG fridge problem, ultimately I have to replace the part.

The technician made 2 suggestions that were both wrong. He suggested that I purchase a drain pump from Sears. They then charged my account $70.00 which I wasn't told about. The ad said they were charging $5.00.

Was told a $5.00 would be on charged but instead they charged $65. NOWHERE did I see that information. When they asked if I wanted to join I said NO so I got no further info other than they deleted my conversation and said if I didn't cancel I would be charged $65 every MONTH! I thought they were going to give me info if they felt I needed a vet a recommendation of one near me is why they ask for my Zip code????

Using this service saved me a $175 service call. We have a great appliance repair company, but it is costly to just get them in the door. My refrigerator went out suddenly and we were instructed on what to check and followed the instructions and were able to get it up and running again.

I am not a member of JustAnswer, but asked a tax question online, and was told the cost would only be $5.00. My credit card, however, was charged $70.00,and I have no way to get it refunded, as every time you get on their website, they have their hands out, digging into your money! I figured out my own answer, on my own. What a rip off!!!! Shame!!!! Never again will I use this fakery. They can answer their own questions re why they rip off the public.

I apparently went to the website to ask a question last month. I don't remember going there, because I always go to Google for my searches -- but obviously I did. On that day I was charged $65.00 and $5.00. Today I've found a pending charge of $65. So I went to the website to see what could be done. There is a chat box to use for Customer Care or Cancelling an account, so I tried to log in and I apparently don't have a password, because if I do, it would always be saved in my Google Password Manager. I now CAN'T CONTACT ANYONE! Most of my accounts have some other way -- a phone number. I even found the emails that were previously sent to me and tried to ask how I could cancel, and the answer I could was to confirm how I'd be paying for the answer. So my next step will be to return to my bank's customer service later today or tomorrow, when the charge is no longer just pending, and the bank can take action. I'm fed up,

Very pleased with the technician, he had a very gentle approach and guide me step by step through the process. Practical, fast and efficient. Delighted with the experience. Will recommend this site to family members and friends

I had already googled my piece and so knew pretty much everything he shared with me but he did let me know that it would be better for me to try to sell it rather than being offered in auction. It's the first time I've used the service and was mostly on a fact finding mission to see what kind of info I would learn and whether it would be beneficial to list all my other pieces. But if it's $5.00 for each item (not that I think that is high) probably not.

Just got off the phone with pediatric doctor, D. **, MD. He was absolutely amazing! Answered all of my questions for my daughter’s rash, and such a pleasant person to talk to. I was extremely worried about my daughter, and he immediately calmed me down and gave me better insight. I will absolutely be using this service again and requesting to speak to Dr. **.

Paul stuck with the problem as if it was his. He obviously cared about getting it right. To be honest we only got 90% there but I was left with the tools to get the remaining 10%. Please let him know my issue was resolved thanks to his help.

Juris was like talking to a Navy SEAL. He was clear, concise, informed. I wished I could just hire him to represent me. I’m still kind of in a happy awe state to bet getting such clear guidance that will help me win my case.

Problem was with a laptop and our Microsoft accounts. When power up the laptop just kept trying to open with no end. Hard power down resulted with looking for a recovery key when starting up again. Then couldn't get into my Microsoft account. Kept getting an error message that I couldn't use a personal account. Call Microsoft and finally connected with Calvin. We were finally able to get into my account only to find out the laptop was probably set up with my wife's account. We went to many iterations to log in, with even resetting her password. No Luck. With the phone login the problem was the last 4 digits were asked for. Her cell phone has the last four digits as our land line. Thus, the text message was being sent to a phone that doesn't accept text messages. Calvin and I agreed to take a 30 min break and let the system catch up to the changes we made. During this time, I powered down the laptop.

They helped me remain calm about my situation and pointed me in the right direction to get proper care. Thank you for taking the time to listen to all of my concerns and walk through every detail with me.

Not much to say. I have a shotgun that your site can’t upload photos in a friendly manner. So, no, I did not find out the value of my shotgun. I’m sure I wasn’t doing something right, but your site isn’t user friendly and should be looked at by someone who can help.

I was on the phone trying to cancel my guardian trying to cancel it but turns out I was on the phone with Just Answer! I was told nothing about any charge! They charged my account 70.00 on my bank account so beware of Just Answer. I have asked for a refund but absolutely have no belief they will refund the charges! I have no images to display

Dr. ** was very helpful in his advice. Helped to speed my recovery. I will be sure to call you guys again if needed. Great service giving the ability to stay home from a Dr's office full of sick people.

Contacted at 2 am after our dog ate some chocolate. The veterinarian thoroughly reviewed our dog’s background and the amount and type of chocolate our dog ingested. She answered all of my questions and gave me a detailed action plan. Her reassurance was invaluable to us as we were very concerned about our dog’s well-being. She gave us peace of mind! And it saved us an expensive trip to the 24-hour emergency vet hospital. Will definitely use this service again.

I was connected to a Porsche mechanic right away after describing problems I was having after getting it back from a reputable mechanic. Mick Z confirmed my suspicions, and made suggestions as to what step to take next.

It was hard at the beginning of this week went on. It was good. I like the service. I wish I had better experiences on the phone, but I’m not very experience. I’m doing things, but I was very happy that I can find somebody that I can talk to her and understand what I’m looking for. I really appreciate your service and I think this should continue. So with the next time. I’ll look for something. I might look you up. Unfortunately, I didn’t save the link, so I still appreciate for what you guys do for me. And thank you very much. You have have a great day and keep up the good work.

This service, which was linked to me during my Turbo Tax Preparation, is just awful. I was offered an answer to a tax question for $5. They not only did not answer my question (they acknowledged receiving it) but signed me up for a $65 membership that I never asked for. TurboTax should be ashamed that they offered a link here. Intuit (TurboTax) may have lost me as a customer.

I contacted your site. Paid a 5 euro "fully refundable" fee. Then noticed that I had been signed up for a membership which I hadn't asked for. I immediately (a matter of 5 minutes) cancelled the membership. Then having contested in writing, received two text messages confirming that 1/ the 5 euros would be refunded, 2/ that the membership had already been cancelled. Today, 3rd March 2026, I see that 60 euros have been debited from my account by Justanswer. I did not authorize this charge. The site is a scam. Do not use it. Will never use this site again and I will take further action to ensure I get my money back.

I was very happy that I called JustAnswer about an email I received today regarding making a purchase with Norton AntiVirus for $348.95 that I did not make. I spoke with David and he told me to ignore the email and delete it because it was a scam and I did not owe the charge. If it appeared at a later date, he gave me a number to call and dispute the charge and it would be taken care of. This made me feel much better and safer about the charge. I'm really glad I called and talked with David at justanswer.

The first person I chatted with did a great job of clarifying what my issue was, and only then handing me off to Alex. With that clear definition Alex did not take long in finding the thread I needed to follow to solve my problem. Then I used OPM’s guides to define the new and correct answer I was looking for. Horray for Alex; horray for me!

I needed assistance in changing the last name on the deed. The person helped out and gave great advice. What an easy convenient way to get legal advice. Thank you for the timely and professional advice.

Friendly technician, need to get more information for him to diagnose airbag issue. Unfortunately, I need to get a code for the ABS system. Will do more research and call back again to help get a diagnosis.

I was able to find the answers that I needed ASAP to avoid a scam with criminals impersonating Dave ** of Publishers Clearing House. I needed confirmation that this was indeed a scam. Thank you, Jacob for your help.

Chelsea was young, inexperienced and stuck fear instead of providing advice to a tenant who has been caught in a pickle after being retrenched. She was atrocious and I hope you don’t get matched to her on the platform.

Great, it answered my questions and provided a solution. The technician was very polite and explained everything so that I could understand. He helped me through with no impossible questions. I truly appreciate this, and I would recommend it to many others.

While the technician answered my question, I was not told that there was a $65 membership fee. I was only told about the $5 fee, until I saw my charges. They refused to refund me. I had 1 question and paid $70 for it!

Had questions about someone impersonating a service member and they provide me with the right people to move forward to help this soldier. They were very knowledgeable and understanding in who to contact and what order.

YOUR SYSTEM WAS NOT TAKING MY ANSWERS. I would give Harris a big 10 rating. He explained that my car is not ready for a "tune-up" or "tire rotation" just yet and told me why. His answer was clear and common sense logic. Also, he reminded me to check the sticker on the car window to verify this and he was correct. That was an "oh duh" on my part. Thank you.

Kevin went above and beyond to help me. I never had to wait at all because he was so quick to find my answers. If I could rate him higher I would. It was two companies we were working on and found my info quickly.

Very nice online tech who was not in a rush and took time to answer all my questions. Pointed me to resources that could help and leave it open for me to get back in touch with him if I need to, very knowledgeable and helpful. Layer out the step I can and should take to get my stuff handle/resolution.

Legal Eagle provided answers to a very high conflict and emotionally charged situation. He helped me see a path to recovering a substantial amount of money owed to me. Prior to speaking with him, I didn’t know if a resolution would be possible. I didn’t want to have to retain an attorney just to find out there was nothing that could be done after months of court filings, etc. I wish I would have known about this service sooner!! My stress level has been lowered considerably today because of the help provided to me by Legal Eagle. Thank you so much!

Reshma was very helpful and knew what she was talking about. Unfortunately, after chatting for over an hour, I discovered I had a defective part, so I'll have to start over again when I get another part.

The initial chat I had with the first reviewer made the analysis by the accountant go exceptionally well. He confirmed what I suspected which gave me the info I needed to bring my issue to a proper resolution.

She is rude and this is literally a waste of time and money to have someone talking to people like that! She is supposed to help answer questions not argue. I will recommend JustAnswer to anyone! Never!

Just Answer charged me $50 (display said full refund provided). I got no help whatsoever and cannot find where the refund will ever take place. Help was supposed to be for a TurboTax software issue, which was stated up front. Just Answer service should be avoided.

Very knowledgeable.. Told me exactly what the problem was. He has exactly the questions he had to to find out what the problem was and then told me exactly what needed to be replaced so that was nice. Thank you very much.

This is a scam. Do not input your credit card details. They will tell you that they are charging a $5 refundable fee, but will actually charge you $90 and sign you up for a monthly subscription. I thought the $5 fee was like a re-capcha but it is a scam.

I was helped first by Pearl and then by Jarid. Both were excellent. Customer service was quick and all questions answered. When on the text messaging it said the call was $5.00 not $55.00. What a racket.

Mr. ** was very helpful. Much more so than any of the technicians I chatted and/or spoke with from HP Instaink. He gave me many options to correct the error message. Even though my problem was not solved (due to HP/Instaink) Mr. ** was most helpful.

Great experience! The consultation was straightforward and extremely helpful. Denise clearly knows the law inside and out. She provided a solid roadmap for my questions and saved me a lot of stress. Truly a top-tier immigration attorney!!!

I read some of the first reviews, and BEYOND fake! They are a scam. After the AI Bot did its fake chat, no one ever showed up to talk...yet what do you know? They still charged me the $50. They have been sued by the FTC for EXACTLY that, and now I had to cancel my credit card to get out of it. You have been warned! AVOID! AVOID!

I had a very simple question about charitable contributions being deducted on my tax return. Took about 1-2 minutes for the CPA to respond. Before getting on I was informed there was a $5.00 charge. So I gave my credit card info thinking I would be charged $5.00. When I checked my credit card I had two charges, one for $5.00 and one for $55.00. It's a membership fee. Never saw anything about a membership. I am disputing the charge on my credit card which means I will have to get a new credit card number and notify all my automatic monthly charges. Lots of time consumed doing this work. I did find a way to cancel this membership fee, but will see if it is credited. I'm so upset. A total rip off.

Super amazing ability to understand comprehend the situation. Explain an advice is spot on consistently. This is the best legal advice I have ever gotten after gone through multiple attorneys. I’ve gotten more results than I ever did with all of them combined.

Robert, the technician was absolutely wonderful, knowledgeable, friendly, a wonderful person to talk to. He actually cared about my condition, and went above and beyond to help out. I was skeptic when I started this text with "JustAnswer." I was skeptic about the $5 charge. But he was absolutely wonderful person to talk to. He helped me troubleshoot and find out. Hopefully the control board was bad and tried to help me find a replacement, even though these parts are obsolete, even only 5 years old. Terrible quality from Dominic RV refrigerators. It disgusts me that this control board that apparently is my issue is obsolete, and not available for purchase anywhere, new.

Thank you for the prompt attention to my refrigerator questions. Dino the technician, was very helpful and was able to give me the information I need for problem solving. Thanks, Dino! The chat was responded to promptly, and I was routed to the technician in a timely manner.

My dog ate some grapes and a google search made me panic. The veterinarian Rebecca was very calming and explained that at my dog's size she would have needed to eat over a pound of grapes. I was so grateful to not have rushed her to an ER vet and spent a ton of money for the same answer.

I sent in a question about my issue with the a/c thermostat. I was ask a few questions to help pin down my situation. After we were done. I was told I had to fill out a form which attached was a $5 00 charge. And was asked would i prefer to continue by this website chat system. Or would I prefer a phone call. I ask to have a phone call. They said OK. And asked me to fill out the form for the $5.00 refundable charge. So I filled out the short form. Which included my email, credit card info. I found it unusual there was no amount. OR other info requested. I thought must be another page. Nope....No other pages. So naturally I figure I'm getting ripped off. About 20 to 30 mins passed. NO CALL. NO RESPONSE. Good thing I contacted my credit card fraud dept and informed them of my situation. Here something to watch out for.

While I was not crazy about having to wait 27 minutes on the phone to talk to a live person, it was definitely worth the wait, and the gentleman was very responsive to my questions and understanding of my issue.

They asked for $5 fully refundable to make sure that this is not a scam, they asked a tech to call me instead of just showing me the manual I was inquiring about. The tech emailed me the manual & hung up. There were no number to call for my deposit. I checked my credit card & found that they charged me the $5 & another charge for $38. THAT IS FRAUD.

The conversation was very professional. Great. Keep it up. My email is **. My reason for enquiring of the mail is while I was in Barbados at Christmas time I went to the post office to post some cards and was given the bad news.

Deceptive, unethical. I was told $5 but charged $38. No display of charge & quantity for the transaction. No "Place Order" select button. They claim that the price was presented and too bad if I did not find the micro font information.

This is a total scam, never was informed there will be a charge, let alone a membership fee of $55 on top. Giving one star for making cancellation process easy.

Austin through the Just Answer app was excellent and found the answer quickly, effectively, and kindly. I wish I could have him on speed dial for other appliance issues!!! Excellent service!!

Attorney was very knowledgeable, courteous, and succinct with his answer. The advice he gave was the same advice we received several years ago from a local estate lawyer. I was hoping that the law may have changed and we wouldn't have to go through the protracted effort of contacting all of the great, great grandchildren, many of whom have no interest in the property.

The technician justin was very informative and helpful on my situation with my Roland sampling pad device. Next time I have another situation like this, I'll come back to the site. We were able to narrow down the issue and brought upon some options to get the device working again.

My $10 gold piece was part of a set and it was a gift from my mother when she passed away. It’s basically an heirloom handed down, and I will probably hand it down myself rather than cash in on it. I found that the value to purchase one was much higher than the actual assessment of the value of the coin, and when I told the expert that it was part of a set, he asked for some pictures. Wanted to know if it was in good shape, if there was any markings, if there was any documentation, and so I was able to go ahead and take pictures of the top of the coin, the bottom of the coin, the side of the coin, the box that it came in the paperwork or the cards that were inside the case that came with the box of coins.

The vet was very personable and gave me some good practical advice as to how to make my dog more comfortable. Since I am on a very strict budget, I could not afford our regular vet in dealing with my dog's issue. I really appreciated her help. Thank you!

Justanswer's rep had no idea about how to answer or help. I was told $5 fee would be refunded but that didn't happen either. In addition, I was charged $65 for no apparent reason. I've disputed all charges with credit card company.

JustAnswer is a great service I've found useful several times. My latest was concerning legal advice and the attorney clarified things for me. I had no idea where to start and the advice provided direction on how to move forward.

I was helped very well but wasn't told I'd be charged $50 after the $5 charge. Not super sure how that happened when all I did was chat, although I felt the chat was clear. Wasn't sure if the chat needed to use AI.

After unsuccessful attempts with local experts, I was hopeless because they all told me that there was nothing, they could do to help me since my old phone screen went black and I was unable to enter my PIN. I was hopeless, but Mr. ** has been PROFESSIONAL and PATIENT, solving my problem every step of the way. I expect to have him next time I need service from JustAnswer.

Dr. ** was very understanding and very helpful in directing in what to do next due to an incident. The evident has been very stressful for me and my daughter whom had the needle stick incident at work today with no resolve or help from her employers.

James was exceedingly professional & understands the requirements in evaluating a work & validating it's authenticity. I have taken pics front & back & would like to send them to him for further evaluation.

The virtual assistant was actually really helpful in confirming my query and getting me connected. The agent sent me a lot of information to begin with, so it was a bit of an overload but I was able to clarify and narrow down what they were saying before the chat ended, so I left feeling satisfied with the answer I received!

Good communication and accuracy. Employee is very knowledgeable and smart. I will recommend this program to my friends and family who will use this approach to connect future printers. Thank you very much for your help. God bless you guys.

I didn't think this website was going to help me that much. I'm so happy to find here. All of my concerns are cleared. All of my questions are answered. Attorneys helping you are very clearly explaining all the details you need. Strongly recommended.

Process was simple and responsive. I was contacted quickly and I was connected to Vet who answered my question and gave me possible solutions. I appreciate the help. I need more information on the fee and how to stop future bills.

It was simple getting the answers that I needed. I was trying to confirm the validity of a tax identification number for a supposed non-profit organization. It worked. JustAnswer confirmed my previous IRS search efforts.

Quick, timely, professional responses to questions regarding trial home interventions vs euthanasia with an ongoing 7 week lack of improvement in last two trials. Appreciate the ability to get a quality second opinion on our local vet's advice.

I didn't think you would ask me more questions than I asked you. And I was wary about giving my card number to an unknown but Mike did answer my questions. Gave me values for all my old stuff. Not sure that the answers were better than I could get online. Haven't really tried to sell them yet.

Thank you so much for the quick response. After speaking with the attorney I have clear direction for resolving my issue, I would recommend whomever needs legal advice, call your service.

This company is deceptive. By asking a question on the chat they start a monthly subscription without your approval. After you ask the question they notify they want $1 0r $5. I gave them my information for that amount. When they connect you to the expert you are given the option to agree or not to next price. I declined because I did not want any monthly subscription. They took the money anyway and did not return the original $5 I agreed to. When I asked for a refund from them they tell me by asking the question automatically starts a monthly membership and they took the other funds because I asked the question.

Very thorough and determined to find the problem. Don't understand why the computer said there was no driver to support the printer. I have already given the printer away to my neighbor; it was too high-maintenance for me.

Attorneys understood my question(s) and provided accurate answers. She followed the rules of civil procedure to answer and provide support for my argument. She gave me the guidance I needed to move forward. Highly recommend and I will be back!

DO NOT USE THIS SITE. The ChatBox at NetFlix connected me to this service and they cannot actually do anything since they have not access to your account info. I was told to Google for an 800 number to Customer Service at NetFLix even though NetFlix sent me to this site.

Dan (InfoLawyer) was excellent. He was patient, understanding, gave thoughtful and detailed answers, and overall very helpful and seemed to know his stuff. I only wish I could retain him!

I was a bit skeptical about the online process but nevertheless pleasantly surprised by the very effort and patience of the technicians. Thank you very much. Excellent service. The technicians are very knowledgeable and helpful in going out of their way to find the solution for you.

Clarified the T5008 and how to incorporate it into TurboTax, the request for a date was particularly confusing considering there were multiple transactions so finally I just inserted the year end as suggested. The alternative would have been multiple T5008 form submissions. I had previously used a schedule 3 which didn’t seem accessible on TurboTax this year so I assume the T5008 I received, which summarized all my transactions, was a suitable substitute.

I had a unique legal matter, and I didn’t know where to turn. I started with JustAnswer and it was extremely helpful. I spoke with Martin who was clearly an attorney. Though I didn’t like all the answers he provided, he was straightforward, professional, and very helpful in providing clarity, as well as as possible, next steps for me.

Sandy from JustAnswer was very knowledgeable and helpful in resolving my issues. He was very quick in providing the solution. Very pleasant but to the point.

Everything went great with Anthony!! Liked all his information!!! 😊 He found an email and a phone number that I could get in touch with the company and let them know that I did not get some items that I had ordered.

Larry ** was very clear, explained everything so a novice like me could understand and most importantly, he was able to solve my problem quickly and efficiently. I was very surprised of his working knowledge of my specific problem, quickly diagnosed it, and provided the solution to get my generator working. Even knew where I could get the parts I needed.

Had a question regarding the HOA land sale and needing membership approval. I presented the issue and our concerns. I received very good advice on how best to achieve a favorable result. I was provided guidance on how the HOA BOD might structure a ballot proposal and submit it to members for approval. Great advice.

They did not give me a helpful answer to my question. I was charged for a subscription for $45 even though I did not want one and tried to cancel in less than 24 hours. This place is totally deceiving. BEWARE.

The entire process was very smooth. The attorney was unable to tell me anything I didn't already suspect but at least he confirmed what I was thinking. I will continue to try to get an answer through tsa's website. Thank you for your help.

Bart was great, gave me the answer I was looking for and saved me some time. But the web page is deceptive, you will get charged not only the $5 but $38 for a membership whether you want one or not. You don’t even get the refundable $5. Don’t bother with customer service it was like talking to a one sided AI. Unless you want to pay over $40 for an answer I would stay away from this site.

My dog ingested chocolate and the doctor was very fast and knowledgeable. He helped us a lot and I appreciated the conversation. He even asked us to check back in 2-3 hours to give him a status update. I would definitely use him again.

Andrew was very kind, patient and thorough in helping me with my iPhone settings after a power outage. My issue was that I could not send a text to my non iPhone friend after a power outage I had this morning that only lasted :30. Andrew walked me through steps to check my settings and after turning off RCS in messages I resent the text and voilá it went through thanks to Andrew H!!!!!

Helped find my problem, have a clicking noise while the treadmill is in use. Determined the motor has a problem and needs to be replaced. Thanks again for the help. Will have to replace or have the motor repaired.

I was satisfied with his step by step instructions on how to approach the necessary measures as to complete actions to solve my issues. Although my issue with fraudulent scams may be embarrassing I feel these instructions embolden me to carry forward.

We have an old Victorian Etagere piece of furniture that I had not been able to find any information other than it was most likely an Etagere. The app was really easy to use and the appraiser from Rare Wares was very kind and helpful. She appeared to be very knowledgeable, gave me detailed description and appraisal confirmation that it was in fact a Victorian Etagere.

Massimo was awesome, and patient, he helped me and guided me every step of the way. He was very professional, and took me step by step. He is my Favorite representative, I would recommend a raise. Awesome customer service. He was polite, professional, and he helped me complete everything step by step. Thank you so much **.

I was thoroughly impressed with how quickly my issue was addressed and the instructions given by Randy were on point and very easy to follow. Blew up our collaboration and realize that he was absolutely.

I was having an issue with my code working. And the representative took way over an hour. Trying to help me, everything worked out. Great. They were incredible, and I was able to fill out my taxes and get them done. I could not have done it without their help. Very polite. Very respectful. Very professional.

Scam Robot site: Comes on as being Customer Service for any other place your searching for. Verizon for me. No Mention of $ until you sign up, then charge $5.00, for which you supposedly get what you need from an "Expert" with No Mention of other charge, until you find out on your bank account statement, Just Answer has charged you another $40.00 on top of the $5.00. This is a $45 Money Rip Off!

Very polite and helpful. Listen and help me solve my problem. It was my mistake not understanding what I was looking for. He understanding and was more than happy to help. I had just got out of the hospital and was very confused of what I was looking for.

Although the mechanic's recommended fix of replacing the spark plugs and coils did not seem related to the problem I was experiencing with the Stabilitrack error I had on my 2012 Chevy Equinox, he was 100% correct and his recommended fix completely solved my problem.

I contacted your site. Paid a $5 membership fee did get an answer got a charge on my credit card for $90.00. I did not authorize this charge Is this a scam. Very disappointed. Will never use this site again.

Love this app, gives me comfort just to hear someone knows what is happening and what I can do about it in the near future. Even if it is 2 minutes after midnight. Can rest easy after chatting with the right person whether it be a doctor or whatever your question is about. I can now go to bed and rest knowing I've been heard and know what I can do about my situation.

I was given good advice from the attorney I spoke to and I will be following up with the complaint forms they sent me. It is also my intention to continue pursuing this matter legally. Thank you for your help.

Yolanda was very helpful and answered all my questions in a straightforward and concise manner. I hope to work with her again in the future with any possible tax questions. So far I am very pleased with my overall experience with the Just Answer.

Allowing unknown people to use my email address without verifying it. Possible phishing site? Possible ID theft site? If neither they have deplorable data protection and validation policies.

Kjsupportengineer of JustAnswer did a super job on the telephone with me, trying to resolve the scanner issues relating to my Canon Printer. He connected with my computer screen and I could watch how he patiently went through every conceivable possibility for resolving the problem. We finally realized that it was a hardware issue, understandable in that the printer is close to ten years old.

Assistance was prompt and professional. The technician was knowledgeable and listened to my concerns while providing good follow-up. Overall, a pleasant experience. I would recommend "Just Answer".

Was very informative and helpful with my issue. Explained everything in a manner that was easy to understand and was courteous that I understood what he was explaining to me. The issue with my 2024 Tundra was explained so I understood exactly what my next action needed to be and the priority it required. Glad I used this service. First time user.

I'm so glad I found you online. The whole process was easy. I was very stressed at 11:00 at night and my questions were answered and I was so relieved that my fur baby will be ok. I was happy to give all the information to the very nice person I talked to initially and the information was accurately transferred and understood by the vet. Unlike other services will you have to keep repeating yourself and explaining this was superb.

Stuck 4 1/2 hours from home. Joe (mechanic) called us right away. He talked with my husband to work through the problems and solutions. He even sent over diagrams to look at. Tried out what he said to do and found out it was in fact the starter. Got a replacement, put it in and BAM. No worries about having to get a tow back home. Thank you so much! We will be using this service in the future and would highly recommend others to do as same!

The Drs were very helpful and considerate to what is going on with my dog Elly Mae. They gave me detailed instructions on how to feed her what was prescribed for her. And what to do if their advice doesn't work.

Dr. ** was professional and considerate and I found his advise credible and useful. I would recommend Just answer to anyone who needs help when the medical and dental offices are not open. Dr. ** asked relevant questions and it was clear he understood exactly what I was experiencing.

Mike is informed and changes his focus depending where the conversation is going easily, that is important because the ideas on how to resolve the issue evolve in conversation. While I was not able to restore backup I wanted, I understood how things work from his explanation, and we found alternative workable way to try. He adjusts as needed when you ask and knows his area of expertise. Clear, fast explanations.

My experience was poor with JustAnswer attorney user ID **. I denied entry to the police at my door and they came without my consent and/or reasonable cause. No warrant. I requested to speak to a duty officer and when a duty supervisor did arrive I said clearly that they could not reenter my home that we could speak outside of my home. They then forced their way into my home. This is clearly a 4th Amendment violation and this lawyer wants to say it was implied consent because I asked for a duty officer to come the scene.

I am changing my review to Five stars in the beginning. It was very difficult because every time I tried to get through they kept kicking me out and I was kept being charged for both calls anyways after a long period. I called my bank and they put a hold on it and then just yesterday. They told me that JustAnswer did credit my account and I was no longer charged. So I want to thank them and they did a good job and I would recommend them if you need an answer even though I wasn’t able to have my question answered.

Once I got to the human agent, I got the information I needed right away. I didn’t actually talk to him, because another urgent call came through that I had to take. However, the agent messaged me, and using the suggestion in his message, I easily found the information I needed.

I really appreciate that Joel was able to answer my questions quickly. He was so helpful. I have used Turbo Tax in the past, but I wanted to do it myself this year. The tax form was so crowded, it was hard to make sense. I needed help and Joel was great.

I had a possible emergency for my dog. It ended up being a false alarm. But I was so grateful to speak to a Veterinarian within 5 minutes to provide peace of mind. The vet tech answered quickly and got me to the doctor who called me. GREAT service!

Great advice, still dealing with the issue. May need more information. Notified HR director as suggested with information about her responsibility. She has failed to respond. It has been 2 days. Still no W2. Notified the payroll company and they said my information could only come from the HR director.

The person I spoke with was very helpful and kind which I greatly appreciated. I don't know if the company FitMe will refund the thing I did not subscribe to. Regardless, the JustAnswer person was very helpful in actually getting me in touch with that company when it was not clear to me how to even reach them.

Mr. Geno did a wonderful and thorough job answering my question. His response time was immediate, and I was left with clear understanding of what I need to do. I very happy with JustAnswer. It is an amazing service, and the price is unbelievably good.

I talked to a Pearl a while ago and she connected me to a financial expert to help me with downloading pdf or txt files into Turbotax. Before connecting me to the financial professional she indicated at the bottom of the CHAT screen that the $5 I paid was completely refundable. The finance expert was unable to solve my problem. So how do i get my refund. Contacted your website to get my money back because they could not help me and was told, basically, that it is a paid service, so I cannot get a refund. I could not find a receipt so I cannot upload it.

I had an important question regarding my HVAC unit, and the response time was unbelievable. I needed the manufacturing PIN for my unit in order to complete my tax returns. Simple process, caring and polite service, and timely response. Thank you!!!!

I told my regular doc what Dr ** said and he said he would order one of the meds she said I should take… I just hope it is not one I took before my current statin that did not agree with me. My doc said to take half this week and see if I feel the same

Tech did all he possibly could. It's my phone. Something is seriously wrong with it. We followed all protocol. Everything was done by the book. Tech was great. It's my misfortune. Thank you.

Doctor gave solid advice. Not really much to do but watch the situation and go to an ER vet if worse. Labradoodle with seasonal allergies has excessive panting and itching. Look for pale gums, lethargy, drooling to decide if ER is necessary. Otherwise see vet in morning.

I had the pleasure of speaking with Aaron, Esq., regarding my legal concerns, and I could not be more satisfied with the experience. From the very beginning, he was extremely knowledgeable, attentive, and genuinely kind. He took the time to listen carefully to my situation without rushing me, which immediately put me at ease. What stood out most was his honesty and clarity. He explained the legal aspects of my situation in a way that was easy to understand and provided straightforward guidance on the steps I need to take moving forward. I truly appreciated that he was transparent and realistic, while still being supportive and professional. It is rare to find someone who combines expertise with compassion the way Aaron does. I am very grateful for his time and insight, and I highly recommend him to anyone seeking sound legal advice.

Kevin was amazing. He knew my exact problem, gave me an estimated price range for me to keep in mind and found local shops. He was extremely kind and if I have any other issues I will be contacting him on the site again!

Melissa answered all my questions, and broadened my understanding of what we need to do, and why. Thank you SO much Melissa! You are definitely the best! And thank you Just Answer for providing such knowledgeable people to answer these questions!

First, I was not told that I would be charged for a $65 subscription in addition to the $5 for the call. The Chatbot only told me about the $5 call. VERY deceiving!!! Second, the technician was only able to look at a photo of the part I had a question about. He had no specific experience or reference with my problem. He did not give me any confidence that I was doing the right thing.

She was amazing and very helpful in advice on how to proceed with my concerns. She was very passionate about how I was treated by my former employer. I will take her advice as I move forward. She was helpful in every aspect of our conversation.

It was a good experience. Appliance Tech had patience while I answered his questions. He gave me a link to a video to fix my dishwasher drawer which was very helpful. I recommend this app to anyone.

Helped by giving my info about contacting my phone carrier about the threats. I had already considered calling the police. I just wish this technician could have traced the number to the person that has been making threatening texts.

Very professional and able to walk me through entire process to get up and running again.. Only thing I did question was the cost which I was told there wouldn't be one, only to find a $5 and a $65 charge... bit of a surprise but as long as that is it guess it is OK...

They tell you it costs $5 to access the technician and it is FULLY refundable. It isn't and they won't tell you how to get the refund and they did not provide a solution to my problem.

I feel I got good legal advice. She was very knowledgeable. Gave me good information on what I need if I were to contact a lawyer. Question I should ask of a lawyer. Possible outcome information. What most lawyers percentages would be if I hired a lawyer on contention.

Family was all sick with the stomach flu. The doctor advice worked and they are all on the mend and returning to normal. I am very happy with the results and didn't even need to go to the er or urgent cares because within hours of treatment my family was healing.

Answered all the outstanding questions I had about CA HOA law. I’ve learned that my position is not as strong as I had hoped. Which is good, now I can prepare accordingly and probably approach them more civilly.

Mr. ** was so nice and encouraging. I had just spent the whole day trying to fix this myself and was pretty down and, quite frankly, looking for a new printer to buy. With just a few questions and some encouragement from him, all is well, and my printer is now working great again!! He Rocks!!

Very satisfied with the entire experience. My concern had to do with a potential scam, because the issue had to do with the price of the item. Was too good to be true. After a few minutes it was determined that it was most likely legitimate, but proceed with caution and get a signed contract, before giving a 25% deposit. Thank you!

Nahum was great; he fixed my Microsoft account problem very quickly and easily by sending me to the right website where I was able to resubscribe to the account which I thought I had messed up by inadvertently changing my password and then removing my password completely.

I was very surprised that someone (a bot) came on right away in answer to my query. The bot (with a picture...?) had excellent communication skills. They found out what the problem was by asking good questions and then told me they'd have a mechanic call me back asap. I had to wait a little longer than I wanted to and didn't get a resolution to my problem but it definitely wasn't anyone's fault! My van is old and doesn't have a component that can be reprogrammed. I would have to get a new one. The mechanic was very clear and courteous and as helpful as he could be.

A complete SCAM AND SHAM of a service. Completely misleading. You get suckered into a $65 "membership" per MONTH unless you stop it, which of course is not easy. Even though I got confirmation my membership was cancelled, the charge is still on my credit card.

I was given the legal avenues I could follow to resolve my issue very clearly. I will be following a portion of his advice to correct the items with which I am having problems. Landlord/tenant issues can be tricky if you don’t know to whom the requests should be addressed.

My question was answered succinctly and clearly. I now have a clear direction where to turn to facilitate a resolution. My provider responded very quickly to a rather complicated situation! I feel much better now knowing that I can proceed with confidence.

JamesO028. Thank you for helping me troubleshoot my issue with my Samsung Refrigerator. After I pressed the wrong combination of buttons on my refrigerator when I was trying to reset my water filter screen I was worried that I my have screwed something up and I didn’t need my refrigerator not to work. You did a great job walking me through what I did and that it should not affect my settings and my refrigerator should continue to work properly. I appreciate your time and the discussion we had over everything. Excellent service!

Luke was able to identify and value my paintings & tapestries quite quickly. I would definitely ask for him again. Just Answer is a very convenient service, able to provide appraisals & answers to a plethora of subjects.

I appreciate Matthew's patience and honesty. I was very angry that a water filter should be that difficult to remove. I wish I had talked to you before I damaged my nail bed. That is black now, trying to get that filter out. It would not turn!.

It’s nice to get a vet opinion before paying a large amount of money to only be told the same thing in office for 200 plus dollars. Just keep an eye on them and see how it goes. It’s worth the peace of mind especially on a weekend when most vet offices are closed.

Attempted to obtain information about a refund due from Fever-up and the only thing accomplished was additional $6 charges to my credit card just to talk to them.

The technician was very knowledgeable. Seeing how I'm not good with technology. He explained everything to me so I could understand it. We went as far as we could go with my situation, told to get ahold of him if I had any more. Very professional, knew what to do in my situation. Big thumbs up. Thank you, it was a pleasure.

I have a 6 year old printer that was giving me fits. Robin spent 1 1/2 hours with me, researching, trying different things, and giving me as much encouragement as he can, under the circumstances. I would recommend Robin to ANYONE who has problems with their HP printer.

I so greatly appreciate the kind concern and answers we got from Dr **. I was not sure what to expect as I have never need help like this before. He was wonderful. Our little puppy seems to be full bore and fine. Thank you so much Dr **.

The vet that helped me was very kind and caring. She was quick to the point and explained my dog's condition (vaginal hyperplasia) clearly, the symptoms and treatment options very clearly. Along with my options.

The Dr was very knowledgeable, and very helpful. Took the time to walk me through what I needed to do and made sure that I understood what was going on and the concerns that he had as well as what I needed to do. Also assured me that if I ever needed anything else that they would be there to help.

Dr. Anna was very helpful and knowledgeable. Very thankful for this service especially in the middle of the night when my regular vet is closed. Dr. was able to review medications and let us know the effects of each and max dosages.

I was very satisfied with this call but DO NOT wish to pay for a membership. Please do not charge my credit card for this again or I will be forced to report this to the credit card company as unauthorized.

He is very knowledgeable and helpful. He knew exactly what caused the issue and which part is needed to replace the broken one. He provided all the applicable information to help with the issue. I will definitely use his service in the future.

The problem I had was no start with 2008 Volvo S40 2.4i. 185K miles. Replaced everything that was faulty: fuel pressure sensor, fuel pump, fuel pump control module PEM, wiring integrity. After much diagnosis, it came down to pin 2 and 4 of FP sensor not receiving signal from ECM due to internal fault. Continuity test confirmed.

Dr. Aida was so informative, knowledgeable, and patient. I really appreciate her service. She gave me peace of mind and explained everything that was happening to my dog thoroughly. I asked many questions and not only did she answer professionally but with as much information as possible.

My cat has been quite sick for the past days & has not been eating. It was the middle of the night & we were considering taking her to the ER. She had been at the vet all day and the last thing I wanted to do was stress her out. This vet listened and asked detailed questions about her most recent blood work and her symptoms. She relieved all of our worries and gave us a good list of topics to cover with our local vet. She said since she’s not throwing up or having diarrhea there was no need to stress her out further by taking her to an ER in the middle of the night. Thank you so much Dr. **!

They advertise that it only costs $5 to get answers and then charge $65 on a monthly basis including the first time. This is a completely misleading website. I tried to get help from customer service but they only have a chatbot that refused to provide a refund.

Attentive, patient, friendly, professional, knowledgeable person who understood the situation. Well I have to say that this was the best decision I made for my situation. The staff was very helpful and very friendly and very knowledgeable and very professional and very patient with me

Unfortunately this was a waste of time for me and the answers were already things I knew. Paying 55.00 for something I already knew was a complete waste.

I was looking for Apple support and somehow got baited and switched to Just Answer-thought I was talking to Apple. They said the charge for the call would be $5 but when looking at my credit card they charged $70! The techs who tried to help me set up my new iPhone were incompetent-hardly knew their way around an iPhone or a Mac laptop. In the middle of trying to figure it out, the phone call cut out and I had to reengage them myself, no followup. In the end they were just unhelpful. DON'T use them! It is just a thinly veiled scam.

The call with Bart was OK, but the resolution was inconclusive. The follow up call or second opinion was what I was looking for. It all worked out. For my request of an upgrade to my truck, it ended up requiring an all new wiring harness, not in my plans…

Great step by step instructions but it timed out again and I am locked out still. Getting worried because I do a lot out of my email that are business matters. I have my healthcare and other business matters linked to this personal email. This is causing duress!

Deceptive business practices. Not forthright about the billing. I cancelled the service immediately and should not be charged $50, as I was specifically notified that the fee was $5.

The customer service rep called me and let me know I should throw away my vacuum because it was out of the one year warranty. I called LG directly and told me I have a 10 year warranty on the motor. What a waste of a customer service company.

I just got a new Trane system installed on my home and this afternoon I had an "Alert" on my Trane app that said I had an Error on my system. I went to the Trane.com website explaining the ERR message and up pops JustAnswer. I thought it was part of Trane, they asked for my credit card number and charged me $5.00. A few minutes someone calls me and ask about my Error message. I asked if they were associated with Trane and they said no. I don't like it when someone can come into my internet connection not associated with whom I am trying to get a hold of. They are a scam, don't let them rip you off.

Not such good luck previously in trying to accomplish my goal. Kevin was extremely helpful. He responded quickly, was through and patient. He helped a great deal and provided the info I needed clearly and concisely. Thank you Kevin!

Tim was knowledgeable, caring and reviewed various ways of helping my dog. He came up with a good treatment plan. I will watch him carefully, and if he shows any symptoms go to vet hospital. I am to feed him some bread to move the cherry pits he ingested along his digestive system so that he’ll pass them out.

Short and to the point. I had an issue with Turbo Tax in late Jan 2026. Ask a question concerning Turbo Tax desktop and Windows 10 use. In a very slick fashion your directed to Just Answer where you’ll received the typical bot interaction, no more than what I already knew. Of course to talk to the bot it a quick $5 fully refundable charge. Right, fully refundable $5, no refund of the $50 they also charge for membership. You’ve got to log on to their website to cancel the membership or $50 charge reoccurs monthly. JustAnswer is being sued by the FTC for among other things deceptive advertising.

It took forever to get a call. I had to use the app after they said they would make it high priority and no one called. The lawyer Matt said I would get a full refund. He spent almost no time with me said he didn't know. Then he said he was busy and hung up on me. It lasted like 5 minutes.

The doctor answered my questions and offered encouragement. He gave honest answers and opinions. He gave advice on how to move forward with my issues. I needed advice on a drug test and he helped as well as he could.

It was great to get legal advice on what to do with my situation. I was at wit’s end and I wasn’t sure what to do and it was great to talk to somebody. Because I needed an attorney who knows the law and could guide me on what I need to do so. I highly recommend if anybody has any legal questions about a situation.

Prompt response. No wait time. Clear answer. Couldn’t have been easier! I really appreciate the simplicity of this system and how easy it was to get the right answer I needed for my LG dryer! This was great.

I was not informed up front of 50.00 dollar fee that was charged to my bank account. I find that deceitful. Although I did get an answer to my question it took over an hour, I had to talk to an assistant first then wait to find a vet and then had to ask the same question 3 times to get a suggestion.

Beware of this site. Try YouTube for free. They did not help resolve my problem, but am getting charged monthly. I was able to fix the problem with the help of YouTube. I was told it would be a $5 charge but I do not recall being told I would be charged a recurring fee. It says you can cancel anytime, but I cannot find how to do that. I don't know how to contact them with a question, if I had one, let alone cancel. Found a way to contact they but the chat told me to fill out a form that the fine print tells me I am signing up for the service.

I asked what I thought was a tricky question, and I got a simple answer to what internet address I could use to help me resolve my problems of correcting the error on my documents. I assume there is forms to fill out on that page.

Dr. Ivana was wonderful and answering all my questions. Thank you for all the help. The helpdesk was very supportive and time constraint that I had and was able to get a vet to address my situation for my dog and I really appreciate it.

Dr. interpreted my questions immediately and was able to give specific answers that provide me with the data. I need to move forward on this topic. I appreciate the objective clinical review by this cardiology physician.

JustAnswer knows exactly what they are doing to trap people into a membership unknowingly. We all live in the same world of subscription services and this company tricks people instead of being clear like every other legitimate company we all work with. I was never informed and never gave consent for a membership service and never received any confirmation that I had signed up for a membership service. I only received emails regarding the conversation with a vet representative which I am submitting below. I only found out I had a membership when my credit card was charged again. Totally dishonest and I just found out that there is a lawsuit filed this month (January 2026) for this exact reason.

I needed advice on a weekend for what is happening to me. I thought it was Influenza but he thought it was more serious than that but to see my dr for a follow up for my muscles and joints severe pain. Not the usual Flu symptoms. He was very helpful and asked many questions. I am well pleased with his information.