JustAnswer Reviews

Deston went OVER AND ABOVE in helping in trying to resolve my issue with my Bernina E16. Although we weren't able to "fix" it, we were able to determine suitable ways to resolve the issue to hopefully keep my machine from becoming very large paper weight. His instructions were clear and precise. He also did not "talk" like he was the "expert" and I knew nothing. It was a real joy to work through this for the length of time we did.

I had a wonderful experience. I would certainly use this service again without hesitation. I was given all the answers to my questions, they were prompt to acknowledge my request and offered follow-up questions in order to process my information correctly and efficiently.

The agent, once all of the AI precursors were complete, was overall good. The agent was patient and guided me through 80% of the process of resolving the problem. Towards the end of the process, my call was dropped, and it was impossible to reestablish contact with the live agent without repeating another 25-minute AI-supported initialization process. The agent did not try to contact me after the call was dropped. I consider this failed step to show a lack of professionalism and commitment to the paid/ fee charged service.

Harsh ** was extremely helpful, courteous & knowledgeable about my situation! He also did everything I requested in a timely manner! I would recommend him & Just Answer to anyone who is in need of services regarding subscriptions to be cancelled!

I had an issue with re-occurring charges on my account and was needing to know how to stop them from happening. The tech was so very polite, and showed empathy during a stressful time for me. He was so very helpful and walked me through what to do step by step.

I was satisfied with information I received from the tech. The answers to my problem came in good time with a lot of options put in order of probable cause. I had a gas leaking out of intake on carburetor on an Intech 190 engine. He had list of checking debris in tank and line to checking intake valve sticking.

This company was very professional plus very patient with me!!

Dr ** was responsive and kind, and she was very thorough with the questions she asked and thorough with her instructions. The payment wasn’t overly expensive and I got amazing help for our Oakley. The site is secure and I’m happy with the overall experience. Will definitely be using in the future for all of my pet concerns.

I was having health issues with my kitty. I was at a loss and when I called my vet for guidance, they wanted me to just bring her in. I get it, but I just needed reassurance and guidance. I got that here right away. I’m on the right track and my kitty got the help she needed quickly. Thank you!

Justin was a great legal advocate and took a lot of time answering all my questions thoroughly. He pointed me in the right direction and explained all the steps to take which since we had a text chat was time consuming.

Very helpful. Thanks! Described my condition and symptoms and Doc gave me a detailed response. Very happy with my experience.

Technician Carl **, in a matter of minutes resolved 2 technical issues with my TLC Roku TV. I ran out of patience to resolve these issues.

I have never had an experience like this. I have never tried to get help from anyone on the Internet. Dr. ** was amazing. He answered all of my questions had lots of patience and was just delightful. I would recommend this to anyone that has something going on with your precious animal which we all consider Family this is the place to go. Dr. ** was amazing. I’m so proud of me for being able to find this online. I am not very tech savvy. It was a great experience. Thank you again Dr. **. Take care of yourself and your family.

Amerit solved my problem AND then guided me in the direction I should take to finish the project I hope I can create. I am beyond thrilled for the help he gave me. His patience with my ignorance of computers was so appreciated - words aren't available to express how much I appreciated him.

Had a no crank no start condition after doing a timing belt and alternator for a car brought to me with a dead battery and alternator. Customer was very difficult and overall not a nice person. On day 12 he was demanding his car back to take it elsewhere. My mobile mechanic friend who has more experience than me at first thought it was a pcm issue. Turns out it was a bad camshaft sensor. Customer even had the nerve afterwards when picking up the vehicle to say that his girlfriend was suggesting that as something to replaces they knew the car had other issues. Also was overheating due to a bad radiator cap.

It was an accident that I requested a Lawyer's consultation. But it did end up saving me some time and gave me some good knowledge. So all in all it worked out great. I don’t remember the Lawyer‘s name, but she was very pleasant and very helpful.

While I rate the hardware tech Andy 5 stars for his help and knowledge, I’m not sure Sushii was as clear with his instructions or helpful in explaining the equipment with which he wanted me to work. Looking back, I had already performed most of his fix suggestions when other problems arose (this happens often with DirecTV, I noticed). Sushii did what he could given the extent of his knowledge, but thankfully to Andy, I was on the phone only 3 hours, 2.5 of which were with Sushii. Part of our difficulty was my inability to receive calls since I’d set my iPhone to silence calls from an unknown source, and Sushii couldn’t get thru to check my success with suggested fixes. Not that that mattered, since the problem ended be with the hardware, not the software with which Sushii was familiar.

On their website it stated that I would be charged $5.00 to have my question answered. I just checked my credit card. I was charged $70.00.

Attorney was quick to respond and did a diligent job helping me understand my legal position. I was very worried about being sued but with all of the negligence from my landlord TJ has helped me see I have a strong defense. I would recommend him to anybody and definitely will ask for his services again specifically.

Cloaked screwed up my phone by not erasing all the settings it created. All my voicemail messages were and are lost. I have ZERO good to say about Cloaked, but I will be singing the praises of Just Answer on social media.

Mr ** was simply wonderful - he was patient with this 80 year old man who knows little about computers and is hard of hearing - there is a special place in heaven for him - I cannot say enough good things about him.

Don't open anything regarding "Just Answer." Company says it cost $5.00 for answer, but will take out a lot more saying you joined.

Although my issue was not identified directly, the technician with Yacht Works gave me information to try and identify the problem. I will gather the information requested to solve the issue and will come back to just answers to continue investigating the problem.

I am not at all happy with the service. The expert did not know the basic things. Feel cheated. In fact it looked like some bot is chatting with me.

I needed some quick assurance that my dog was okay until morning. She is acting strangely, tummy warm and rigid. And very quiet, staring. Breathing quickly...not panting. There is no Emergency Vet in my area. The closest vet ER vet is over an hour away and cost $800 to walk in the door. I am retired, widowed, living on Soc Sec. I can afford my vet, they work with me. I began to feel pretty anxious about my dog, and tried to look up her symptoms. The JustAnswer thing popped up.... I gave it a try. I was called quickly, my questions and observations were answered well. Vet was professional, provided good information, and sounded very kind.

My situation was handled very well in a timely manner. The lawyer I spoke with was very professional and advised me how to handle the situation. I have used this service before and have always been satisfied with how I was treated.

I could not be more pleased with the assistance I received from @Ray. He understood the situation and was able to clearly outline each step necessary to resolve our issue. The response was timely and very professional. I would absolutely recommend his services for tax law purposes. The response was not buried in legalese or difficult to understand.

Had an issue with my washing machine. Technician tried to help, but I had to get someone to come and fix it. The issue was the so called $5 refundable fee. They took $70 out instead. This is a scam.

The assistance was great. I do not understand why I was told I would have a five dollar charge that would disappear after being helped and I now have a $43 charge on my card. If I knew I would have to pay $43 to be told to uninstall and reinstall. I could’ve saved a lot of money. And I never did get it installed correctly. I guess thank you.

I have tried since February 16 to get someone to answer the phone in IRS. They answer say one word and hang up because they’re busy. Thank you for being there for me from now on. I will use this number.

I spoke with Joel regarding a home refinance and or HELOC and or cash out. He was very thorough, informative, professional, and personable! We almost went down a financial rabbit hole we may not have gotten out of! Thank you, Joel. Appreciate you!

My assistance I received was A++! About you Bot…not so good. She told me the help would be $5.00. I was charge $38.00 and put on a monthly auto charge!! I think we got that straightened out and I was told there would be a refund.

I have a bad experience. I don't recommend this site. Be careful. An amount of $70 was debited from my account, but it was stated that the fee was $5 refundable when I heterosexually searched for the coins I was looking for... but alas... it is a disguised scam that does not say its name. The request for consent must be clear and precise, but it is not clear with this site.

We were being tricked into enrolling this services without any obvious introduction. We were online trying to find out an entertainment establishment Box Office address and operating hours. However, this “Just Answer” website was attached to this entertainment venue we were interested in, and said live “chat”, agent available 24/7. We assumed this “Chat” was part of the entertainment venue. The AI Agent, Pearl, didn’t answer our questions directly, and did not mention that this particular “chat” was a paid service. The AI agent requested our name, email and phone number for call back purpose. At the near end of the chat session, a prompt came up, stating that a “$5.- Refundable fee” paid by credit cards in order to confirm our request and a Live talking agent will contact us in short moment. We waited it for more than 5 mins, and didn’t see any response from the AI Chat Agent. We disconnected our chat session.

I appreciate the service very much. I can be explicit, knowing that if I am leaving a detail out I can include it in the chat. It's amazing something like this exists. I was able to detail past and recent experience and relay how it applies to my situation, which the doctors were very sympathetic as if I were there address. Local offices often rush you out the door and I understand there are a lot of patients that need to be seen. It's nice just to ask a question, hence Justanswer. Kudos.

Lawyer provided direct, clear and courteous answers directly relevant to my situation and clarified my understanding of the involved risks. I would highly recommend this lawyer for any questions about litigation and related matters.

Professional, clear, empathetic. Clearly explained possible causes and steps I need to take to help my cat. Responded in timely reassuring manner. Kind and polite. Gave me advice that was easy to understand.

The technician was very helpful and gave me some good advice as to what could possibly be the issue with my Vehicle. I will be looking him up again! He did a very good job, just what I needed. Thanks!

I’m happy with the way the chat and the interaction went with the technician. He guided me through all the troubleshooting steps and was very professional and helpful. Unfortunately, the outcome was determined that the control board will have to be replaced, and if not under warranty, a new garage door opener will be needed.

Ron was nice and courteous and helped me to file my1040 correctly for 2025. He explained about the big beautiful tax bill, you go to irs.gov and download new form sch 1-A for persons older than 65 and get to claim an extra $6000 on my 1040 tax form, thank you sincerely, Mary Jane **.

Clear, friendly, understood my Office Jet 8610 printhead problem. I need a new one. Part 950 or 951. But do not remove old printhead before having the new one in hand. Replacement request - get help from Lemarc **.

I didn’t have the information that was needed but figured it out on my own. The technician was very kind and asked all the questions she needed but I was unable to answer them. It’s my own fault. Thanks.

Larry gave me great advice. I really appreciate that. It was very helpful. I told him the issue about my chainsaw on a pole. Then I told him about the sprayer I bought for the yard. He was very honest about what I should do. I’m going to take his advice.

The attorney verified my suspicions so I deleted the information from the call per his instruction. I was grateful for the information but do not want to pay more than the $5 for today. I do not want to be billed $55/month for this.

Larry ** saved me! We had a few laughs but he walked me through the steps I needed to do and it worked. I am very very grateful!! My Ryobi lawnmower would not start and I loved it and was frustrated and Larry had it fixed within minutes and was very patient with me. I wish more people in this world were like him. Sincerely Kathleen.

Dr. ** helped me decide what I should do with my sick pup. I was unsure if a trip to Animal Emergency was necessary. I told her my pup’s symptoms and she felt it best to take her as soon as possible.

The laptop technician was polite and eager to help me. We tried several fixes for my problem and throughout, Laksmann was patient and locked in, finding other fixes when one didn’t work. He solved my problem.

Positive interaction with Kevin and it solved my problem. Thank you.

I really appreciated how honest and straightforward she was with me about my dog. She didn’t try to scare me or sugarcoat anything, which honestly helped calm me down a lot. She explained that it didn’t sound like an emergency or something to panic over, but she still recommended taking him to the vet so he could be properly checked and monitored. I appreciated that balance of being reassuring while still taking my concerns seriously. It’s hard to find someone who is both caring and realistic, and her advice genuinely helped me make the right decision for my dog. Thank you for being kind, professional, and honest throughout the whole situation.

I reached out asking what to look for if my dog consumed onions and was answered very quickly. He told me that she was likely under the toxic threshold but told me what to watch for. The vet has already reached out and assured he would check in tomorrow!

Excellent communication, good understanding of the situation and gave the right advice at the very right time! We were stuck with a default level jack and he help us get out of this unfortunate situation!

This worked out really well for me. The technician was knowledgeable. Understood my description of the problem. Tried the first simple fix and it worked. I didn’t have to call a repair man. That’s always a bonus.

Todd was very knowledgeable about my situation and helped me graciously and efficiently. He was kind and we were able to communicate in English with no problem. The call was not long and he was able to explain the process to me in a way I understood.

The whole process was so simple start to finish. All responses were prompt and thorough. It was recommended that I seek out veterinary assistance and now my cat is on the mend. The online service helped me see what some possible issues were and I felt so much more prepared when we sat down with our vet. I would absolutely recommend this service. They even check back in after.

I asked a question about if I should send money to a platform before receiving money. I got a straight answer and a be cautious recommendation. The guy was prompt and very clear about my question before answering.

My Air Purifier was beeping after a filter change, and when I looked up the instructions, it didn’t really say what to do. I got a hold of JustAnswer, and the technician who helped me gave me good information to stop the beeping. My Air Purifier seems to be working now.

This is a learning experience. Not quite sure how the entire process works. Everyone was courteous and kind. I was just expecting a different outcome. I thought I could order the prescription through your website.

I have a complicated issue with my homeless nephew needing id and documents. I was able to talk through the situation and had resources given to us. She was able to give us links to things that we were not aware of.

The rep was exceptional in helping me. He walked me through the process step by step and was very patient with me. Excellent rep to work with and was very knowledgeable in helping me with my issue which was a battery and power source problem. The directions he gave cleared the issue in 15 minutes.

Expert John ** helped a lot with his knowledge and advice in order to get my Honda CRV air conditioning working properly. I would have liked to tell him all is well, but the chat would not let me.

I was nervous and anxious as I found this little what I thought was abandoned bird. Doctor Alex curled my fears - he patiently walked me through and quickly responded to any and all of my clarifications regarding this situation. To be honest, I didn’t even know this service existed. I am beyond grateful and appreciative! What a difference in service compared to anything else I tried! Grateful and appreciative!!

Logging in takes 2 tries. First, it goes to the usual page, I fill everything out, respond to the AI questions, and then the question doesn't get posted. I close out, reopen, and I am logged in so it works. The replies are always helpful and fast, even on Sunday nights and holidays. I have used a number of topics.

Jins M. N. provided me with an email that was very detailed that resolved my issue. I will try and contact him again should I have computer hardware issues again. I would have liked to give Jins a 5-star rating. However, upon cancelling my contract with JustAnswer, I was automatically force to an unsafe website called Subdelet. Subdelete charged me $1995 two times for cancelling the contract with JustAnswer. I live on Social Security! I'm furious with anger about this theft! Because of this, I cannot use JustAnswer again.

I’m fostering 2 kittens and they got out of the house the other day. When I finally got them back inside, I noticed one of them vomited and the leaf looked like a daylily leaf. My landlord has daylilies planted all over the property. Due to it being Memorial Day, I was going to have to take them to the emergency vet. They quoted me $6000. It was going to be difficult for me to afford $200 with rent being around the corner and ongoing appointments/testing and missed work due to my own health issues. I was distraught. Dr. ** gave me my options, told me what to watch for and what I needed to ask from my vet. He was very supportive while I monitored them. 24 hours later, they never stopped using the bathroom, eating or drinking. Now that vets are open, I will be able to visit a low cost clinic near me and get them tested to be sure they’re not at risk of organ failure.

I like Muhammad dm help me. He's very friendly and his understand what I want. Love talk with him. I just next time maybe no buy Visa gift card anymore. So very disappointed for the moment. May next time I will ask before buy visa gift card. I hope easy and look visa have name.

Complicated process to fix. Expert stayed with this until repair was complete. Four problems, V4 diode failed, fuel cut off hold solenoid low voltage from failed ‘ignition switch’ partial failure and 15 amp fuse blown.

The vet stayed with me the entire time I was concerned about my dog's emergency. She gave me valid answers and walked me through ways to ensure my dog was safe. Very thankful for the help. My dog had an infected tooth and I had no way of getting her to the vet for the weekend and the vet stayed available for me to message about any changes or concerns I was having. My dog was seen by a vet and she is doing much better now. She had me check her breathing and and symptoms so she could tell me my next steps.

The tech seemed very knowledgeable and understood my problem. He used remote access to view my problem then did something and then told me to wait for 24 hours before I try to access my email accounts. So we see if this was successful then.

Luis was great! Direct and to the point. Very helpful. However, I was told - NOT BY LUIS - that I would be charged "a fully refundable $5", before I would be connected with an expert technician. OK, a little bait and switch; but $5. The bank contacted me to ask whether I had authorized a $43 charge!!! NO!! I did NOT: I agreed to $5!! Now what?

The entire experience was really great. I was connected with a live vet that I could speak to and he talked me through what to do to help my pet with his ear infection to make him comfortable at home on a holiday weekend until I could get him in to see his regular vet. It made me feel so much better because now my poor dog doesn’t have to just suffer until our vet office reopens.

Dave was more than helpful for me. I am not a computer person and this problem has been so frustrating for me and I believe he has got me pointed in the right direction as of now. At least I hope so.

I happen to come across this site and it was very helpful and reassuring until I can get her into her vet on Tuesday. Thank you for all information. Our family is signing relief now being able to get good sound information now. Thank you.

It was really quick and easy. I accidentally switched my dog's tablets and was looking for reassurance from the vet. He did a great job in explaining what can happen and what to look out for. My corgi should be ok!

The service was very easy and painless to use. Dr. ** answered all my questions in a very prompt, helpful and informative matter, and explained things very clearly. Talking to her has been a way better experience than any doctor I've seen in person. She has even answered all of my follow up questions and given advice on things I didn't specifically ask for. I'm very grateful to her.

Awesome response time and excellent service. The Veterinarian was very knowledgeable and knew exactly what I was asking him about. I'm very happy with this service I received and would use it again if needed.

Had a wonderful experience with Dr. E.**. She gave me good and easy to understand information. I would request her if I ever need help again. Thank you. I was put in touch with a Veterinarian very quickly which was great when I was worried. I now have the information I need to watch my cat the rest of the day for any new symptoms.

My 17 lb. Pomeranian had her yearly vet visit yesterday. Received vaccines. Would not eat any supper last night and has been throwing up all day today, white foam because she didn’t have anything on her stomach. I gave Sassy 1/2 of a 4mg **, yet it didn’t seem to help. Your vet helped me so much on what to do. This is a wonderful platform. Thank you. I did not know it was available. She suggested that I seek emergency care for my Sassy.

I liked his honest answer as to origin & value of this vase, but I also loved that he answered my questions, especially about questions on how to list this vase on ebay & other ethical issues on this vase that came up as I was listing it!

We had our motorhome serviced before heading out. Apparently they aren't qualified to make them road ready. We stopped on our way and the steps wouldn't retract. After reset they did. Before leaving the campgrounds the same thing happened with our jacks. The very thing we took it in to have service. Randall was able to tell us after some information that the in-house batteries needed to be changed out. He was most helpful without even seeing the motorhome. Really appreciate his expertise in the situation. We made it home safely.

Brandon and Jared both were very helpful and knowledgeable about the appliance repair I was working on (replacing the rusted upper rack in my dishwasher). They patiently walked me through the process, asked appropriate questions, and adjusted their guidance to address the peculiarities of my dishwasher. Jared stayed available to me for several days as I worked through the steps to fix my problem. His expertise was amazing as he solved the several problems and peculiarities my dishwasher presented. The best part was, we fixed the machine without a house call!

Thank you so much. We cleaned the internal filter and it worked instantly! Brandon was very thorough with his service. He walked me thru each possible fix. He explained things clearly so I could understand.

This service is unbelievable and very affordable. They were quick to respond and relieved my concern about the issues about my dog. I'd like to thank them so much and my dog thanks them for all their help.

Said it was only $5 but was charged $70 for a generic vet question. Very disappointed.

I had tried to research answers via the internet and personal conversations but had really not had any luck. "James **" was great--very patient and helpful. I will follow through on his very useful suggestions.

My gentleman (sorry forget his name) went above & beyond all expectations. He was professional, kind, patient & considerate. He hung in there with me until success was achieved. He is a True miracle worker!

Harsh ** was knowledgeable, patient and very respectful. Unfortunately we did not yet resolve my problem but it is Not Harsh's fault. The company I was doing business with failed on their end and now requesting more documentation from me. Harsh will be helping me tomorrow to resolve the problem. You have a wonderful employee in Harsh **. Thank you!

After my fridge is fixed, I can do a better review. I had to connect with several people to get my problem resolved. They all really tried to do their best. Jariod that I talk to last gave some good information. I was very disappointed to have problems with my refrigerator, it being less than three years old but if I get it fixed in a timely manner I can live with it. I can not say if I would recoomend this product to anyone or not but If I get it fixed I might give them a heads up!

Amy exceed my expections with her knowledge and advice. We are having a hardship situation and her guidance has been invaluable. I highly recommend her. She genuinely cares about your situation and helping you.

When a strange icon lit up on my 15 year old Samsung washing machine, I thought it was a warning that the machine was going to break. Of course I did not see the icon on Google. After more scrolling looking for icon information, "JustAnswer" came up. I completed the form with the problem and a minute later, Jared, my technician, appeared on the screen. He told me what the icon light meant and thanked me for calling JustAnswer. Jared said I needed to run a washing machine clean cycle. I added the powder and ran the clean cycle with hot water. The strange icon light went off and everything was fine. Thank you so much JustAnswer and Jared for being there to help me! Quick service, great advice and a very reasonable rate!

DanielN427 was again a great resource for my problem. He was knowledgeable and offered excellent advice. He even reviewed the control board schematic to help isolate the problem. He was a great sounding board for the issue at hand.

Excellent and timely support. Phone was stolen and Technician walked me through restoring from an iCloud backup. Questions and understanding were spot on. The Technician was very knowledgeable. The chat was easy to use.

The Dr. asked appropriate and thorough questions to obtain all of the pertinent information about my dog’s condition. I feel that her assessment was complete, resolved all of my concerns and provided information necessary to continue to monitor my dog’s health.

Everyone I spoke to were so wonderful and helpful! I was locked out of my account and they helped me so much! I was frustrated and they helped me! I was having a bad day but they turned it iinto a great day! I can’t thank them enough! God bless everyone there!

Tech support knew less than I did just from reading for 5 minutes on the internet. He told me to try one thing - which I had already done. He didn't want to look further into the problem. He told me to email the manufacturer. Waste of time and money.

Ren is very patient (since am ignorant in computer) and very knowledgeable and very intelligent. I recommend to anybody who have problems, especially to the older people, thinking about his patience and intelligence how to navigate them. I wish a bright future for him, and God’s blessings will be always on him.👌🏽👎👏💐

A late-night panic turned into a peaceful and restful night with the help of the Vet that helped us. Soo grateful for her! Highly, highly recommend.

I got a new tv and I couldn’t figure out how to work it. I am so thankful for the help I received. My problems with this have been solved. Good job guys! Except for this part…I’ve said all I want to say.

I have yet to try the fix, but the man I talked to is obviously well-versed on this. Mick's answers were simple and straight to the point. Very pleased! He gave me a clear direction to go in for this very baffling problem. The problem is either in the tailgate or maybe with the computer.

After I calm down I regret not giving a higher rating to Mr **. I was angry and wanted immediate results. Now I realize that these things take time measure behavior and patience. Going forward while continually doing my job at a high level I will take notes thoroughly describe incidents its time and date and write down any witnesses to the incidents that occurred.

Quick response time. The vet answered my questions promptly. Was given detailed recommendations on what to watch for if emergency medical attention is necessary. The vet also provided what diet was best diet for my sister's Corgi while feeling ill.

The person who answered my questions was very helpful and I was able to relax knowing it was something a little less serious than I was worried about, but I was charged $70 instead of the $5 that I was told it would cost?

Calvin ** did an amazing job and was very patient. Explained everything and let me double-check my work with him. Had several issues that we worked through, but he remained calm. Thank you! Will call again if I need.

This beats spending hours if not days trying to correct an issue that was not of our making. Thank you for the ease of make this doable. I really wish everything was this easy to get done. The timeliness of how you took care of us is notable. Thanks again.

Dr. ** was great! Answered all of my questions and was very friendly and knowledgeable. I had a concern about the recent change in my cat's behavior and Dr. ** help me immensely. She walked me through all of the symptoms I described and we were able to eliminate anything serious. Thank you Dr. **

The dr. Was very professional and understanding, seemed happy to be able to help me. Reassured me and gave me multiple helpful tips on how to take care of my eye swelling. Would recommend to anyone who’s unsure of something and was so much cheaper than a $175 consultation with my normal doctor.

The Vet was so very kind and thoughtful and didn’t panic me and gave me very good instructions on how to keep an eye on her what to do and what to vote for and said it wasn’t too bad as I was thinking. I was concerned about talking to a Vet online or chat, but she was very clear. I say she because the picture look like a woman, but she was very clear with what to do in her questions and just very very kind.

This was my first time using this site. It was very easy to use. My dog had a swollen eye. I wanted to see if she had to go to the emergency vet or if she could wait until morning. The vet gave me the advice I needed to help my dog. She was also very polite. I will use this site again.

Surprisingly easy. Friendly informed response from Brian **. Told me everything I needed to know. If I have any other questions in the future, I wouldn't hesitate to use JustAnswer again. I'll be calling my local social security office next.

Changing from ** to Mint should not have been his horrible of an experience. What a shame it has become so difficult. No one at your organization is at fault… A lot was me not understanding and not being given the correct information to close/cancel one company and becoming unable to use your phone while you are trying to set up the new service. It took 3 days! Chethan Was fabulous. Even when I had to leave he assured me he would be there for me. And he was. Patient, kind, and understanding. A true asset to your organization. Appreciate him… I certainly did. Thank you.

Excellent information and feedback that was needed for a complicated situation was given by the attorney. The attorney was very friendly and kind and was able to understand the process needed to remedy the situation. We are very grateful.

Andre had me send him a picture of the wiring of the Honeywell X2S thermostat. He looked at it and told me to push up the right flipper which actually went over the power wire. I did as instructed and the system worked fine. He was great.

Ted was very helpful. He convinced the way I was looking at the problem wasn't exactly accurate. It boils down to "Everyone Wants Insurance, but Nobody wants to pay for it." I know that, but I was looking at my own problem through very dark glasses. I thank you for your convincing approach.

Amazing DVM Eva was patient kind concerned and made sure my questions where answered. The service was prompt and I only had to explain the situation once. I will definitely be suggesting this service to family and friends… thank you for helping me with my concerns about Abby. May God Bless you.

Technician gave helpful options to troubleshoot and intuited my problem well. It felt respectful and like a real person, rather than a FAQ chatbot. Great response time, too.

Living so far from a town, things can get scary when a pet gets hurt. I am so grateful to the professional vet I was able to consult with regarding my dogs injury. It's a comfort to know that help is available when an actual physical exam is not immediately possible. Dr. ** was very helpful. She asked many questions and answered all of mine. I greatly appreciated her guidance. Just Answer is an awesome website.

The vet collected relevant information, including further assessment on my part. He listened to and verified that he had heard my concerns. He provided enough information and instructions that I knew what to watch for and when/if to seek in person assessment.

I believe Chris is the name of the guy who helped me. He was extremely patient and very knowledgeable about my issues with my Nest thermostat and the help he gave exceeded my expectations. I was pleased.

I was very happy with the help I received from Terry. My question was whether GE makes a dryer smaller depth wise than the one I just purchased, then whether today’s installation was safely done. My laundry room is very small and it took much pushing and pulling to get the appliances in there and hooked up. I was particularly concerned about my dryer vent. Terry listened carefully and answered all of my questions. He was a very pleasant person to deal with and reassured me that everything should be fine. Thank you Terry!

I was very satisfied with the help that was provided to me. He seemed to be very knowledgeable on the subject that we were talking about and I’m very satisfied with everything that he said and very thankful for the help that he provided.

This is my first experience using JustAnswer and I couldn't be happier. Andre was very professional and was able to fix my problem very quickly. When I have to change the batteries again and I will have to I'll know what to do. Thanks.

I started getting help from Kevin right away. I had trouble with finding what he was talking about, but he was patient with me. Then Mr. ** called and Gave me a phone number to try. Got back with Kevin. Before we could do any more, my problem solved itself when I was outbid by someone else.

Sauliha, was a great help in getting my issues resolved. Very patient and very understanding. I had a few things that I needed to have resolved that included exchanged and updates on items I had not received yet.

Being forced because of the U.S. Cellular merger with T-Mobile to use the computer to get a new account number, etc. it forced me to have a frustrating four hours. My wife and I ended up without phone service on either of our phones and I was charged $70 to have help getting things back in order. I really believe that making me pay that charge is not right, as the acquisition had nothing to do with us. And I still need to get an account with T-Mobile and get my automatic payment set up. This has been challenging at the least. But Shaila, who worked with me, was a pleasure to be involved with. Sorry, but this was not a pleasant day.

My Samsung Smart TV would not load the Spectrum TV app. TV no longer had the Spectrum box, so this was the only way I could connect. Was advised to power cycle the TV and it worked. I got the answer I needed to solve my smart TV problem in 2 min and the recommendation worked perfectly.

I was pleased with my experience with Just Answer, even though I was not able to completely resolve the issue about which I was inquiring. Unfortunately, I was calling from Canada and some of the information I had did not necessarily apply internationally. Nikalus was patient and helpful and respected my very limited technical expertise. Thank you.

The advice provided is exactly what I was looking for. If further advice is needed, I will certainly return to this site. The advice included dental terminology and specifics on the VA. The advice provided was precisely what I was looking for, addressing my specific concerns with clarity and detail. I particularly appreciated how it incorporated relevant dental terminology and included important specifics about the VA, making the information both informative and applicable to my situation. It was evident that the guidance was based on a solid understanding of both dental health and the nuances of navigating VA services. If I require further advice in the future, I will definitely return to this site, as it has proven to be a valuable resource for reliable information.

He did a great job explaining to me about how this all happens and was very calm while talking to me even when I was in doubt about something. He just talked very kindly and explained the issue to me. I thank him very much for being so kind to me. Have a great day

Was really easy to talk to, got all the best info and advice for reselling. Really helpful on what to look out for, when it was likely made and the different price points I could expect from different selling landscapes. Overall super easy process and thank you for the clarity!

Just a great and courteous conversation with Tom. He answered all my questions and request for suggestions. My issue had to do with my Range Rover Engine seizing up. Tom proposed for info like a true pro.

Amazing! Needed a second opinion and I feel Better. Now to get my guy checked out at the vet. Thank you guys so very much for helping this worried kitty mom. I love My boy more than my kids LOL! We will get him looked at today. Thank you again so very much!!!!

The Doctor was very helpful and gave a lot of insight. I was able to submit a photo of the area of concern. All of my follow up questions were answered and I was left with peace of mind knowing I shouldn’t be worried because my condition wasn’t severe.

Mechanic Harris was very helpful. With my Ford engine question. Would use again if need be, thanks again.

My rep, "Yachtwork", knew exactly about my issue, and how to fix it. I am an amateur and don't know a lot about jetskis. I am so grateful I found this company to help me. It took about 10-15 minutes until he/she responded, but it was worth the wait.

I received sound advice related to my cat stressed about a new dog. The guidance was better than what I could find just searching the web. The doctor was detailed and very caring related to the situation.

Dr. B, DVM, was beyond excellent. Very thorough, very smart, very keyed in to the issue. She explained things in an understandable way. I am so very glad she helped me.

The coordination was quick and seamless, and I received a detailed response quickly. They asked detailed questions to do the best virtual diagnosis possible, and I appreciate the suggestion to get lab testing to confirm the clinical diagnosis.

Technician Lacked the ability to walk me through the right screens with clear step by step direction even though I sent screenshots of what I was looking at on my end! SO disappointing. This is the 2nd tech & closed pit by saying they were out of ideas when there was no response to my specific messages. Turned over to another tech with no replies after sharing the same information. I cancelled my subscription & would like a full refund! Thank you

Charles was very helpful and gave me information that was needed in order to get the correct part that is needed for our Hampton Bay 8' Cantilever Umbrella. He gave me the phone number to contact in order to get the correct part so that we may start enjoying our patio with the umbrella totally assembled.

I am very impressed by Dr. **’s ability to ask the questions he needed to provide me with the information to alleviate Fiona’s GI issues. He assured me this could be a response to her being boarded this weekend while we attended our grandson's college graduation. We do not travel much so she has not been boarded in the past 3 years prior to this weekend. He gave me the protocol to follow in detail & reviewed it with me very thoroughly. He also encouraged me to reach out to him if I have any further questions. He also said if Fiona be comes worse to definitely seek an emergency vet for immediate follow up care. I appreciate all the help I received today & his ability to put me at ease as far as how serious this can be or become. Thank you Dr. ** for your attention to detail & concern for my Fiona.

HM has superb patience! We got both of my Apple devices back online in no time flat! That 15-20 minutes today with HM eased the frustrations I endured yesterday and early today while trying to solve the problem on my own! Thanks so much.

I had a question about my car, and I did not know I was directed to "Just Answer". I received no answer, and was billed $65.00. I believe that sucks.

Person who interviewed me was very patient, listened well and asked appropriate questions. I felt like I could trust him completely. The tone of his voice was always calm and empathetic. He sounded like someone that I have for a friend. He never rushed me to answer more quickly.

I came home from a trip and my microwave was locked. I don’t know how it happened? It was fine before I left. I called JustAnswer and a service man walked me through the steps to unlock it! Now it works! Great!

My question was a very technical question in regard to the transmission on my 2004 Mitsubishi Fuso FH box truck. Took close to 6 hours for me to receive the answers to my truck's transmission problem. The answers from Dan ** the expert are the very best which I did receive after I waited for some hours. I very much greatly appreciate Dan **'s advice, thank you Dan ** and Just Answer.

Helpful during lengthy and nerve wracking restore and setup process after being forced into second phone reset of the day. Accepted responses and led me thru a reset that was taking slightly altered course from first one.

What a bunch of crooks. Never signed up for this service. Just a hustle.

OLD Mower with No Tags on it, and Your Guy Tim was able to figure the Model Out on a 10 Y/O Snapper for us to be able to order a bagger attachment! Part # for Obsolete Part provided and Tim actually was able to find the Correct Part on Ebay!

The problem is Synchrony Bank just billed me $225.09 for an Amazon account charge of $147.00 posted February 8, 2026 but never billed me until now May 6 the bill date. Ratan_C was most helpful and patient with me to guide me through the steps needed to review my Amazon account which clearly showed that I had made no charges or purchases this year 2026. Now what? I await his next step, thanks.

She was very thorough. This is a great place to go for answers when you can't afford a lawyer to do everything for you. Most of this I can do myself by having Candice guide me on what to do. I can't even afford to speak to a lawyer in an office. This lets me ask a lawyer any questions I want and do most of it myself. Candice actually gave me more information and answers than I asked for. And numbered them first to last so that I knew what I had to do in order. Most important was first.