JustAnswer Reviews

I had the pleasure of speaking with Aaron, Esq., regarding my legal concerns, and I could not be more satisfied with the experience. From the very beginning, he was extremely knowledgeable, attentive, and genuinely kind. He took the time to listen carefully to my situation without rushing me, which immediately put me at ease. What stood out most was his honesty and clarity. He explained the legal aspects of my situation in a way that was easy to understand and provided straightforward guidance on the steps I need to take moving forward. I truly appreciated that he was transparent and realistic, while still being supportive and professional. It is rare to find someone who combines expertise with compassion the way Aaron does. I am very grateful for his time and insight, and I highly recommend him to anyone seeking sound legal advice.

Kevin was amazing. He knew my exact problem, gave me an estimated price range for me to keep in mind and found local shops. He was extremely kind and if I have any other issues I will be contacting him on the site again!

Melissa answered all my questions, and broadened my understanding of what we need to do, and why. Thank you SO much Melissa! You are definitely the best! And thank you Just Answer for providing such knowledgeable people to answer these questions!

First, I was not told that I would be charged for a $65 subscription in addition to the $5 for the call. The Chatbot only told me about the $5 call. VERY deceiving!!! Second, the technician was only able to look at a photo of the part I had a question about. He had no specific experience or reference with my problem. He did not give me any confidence that I was doing the right thing.

She was amazing and very helpful in advice on how to proceed with my concerns. She was very passionate about how I was treated by my former employer. I will take her advice as I move forward. She was helpful in every aspect of our conversation.

It was a good experience. Appliance Tech had patience while I answered his questions. He gave me a link to a video to fix my dishwasher drawer which was very helpful. I recommend this app to anyone.

Helped by giving my info about contacting my phone carrier about the threats. I had already considered calling the police. I just wish this technician could have traced the number to the person that has been making threatening texts.

Very professional and able to walk me through entire process to get up and running again.. Only thing I did question was the cost which I was told there wouldn't be one, only to find a $5 and a $65 charge... bit of a surprise but as long as that is it guess it is OK...

They tell you it costs $5 to access the technician and it is FULLY refundable. It isn't and they won't tell you how to get the refund and they did not provide a solution to my problem.

I feel I got good legal advice. She was very knowledgeable. Gave me good information on what I need if I were to contact a lawyer. Question I should ask of a lawyer. Possible outcome information. What most lawyers percentages would be if I hired a lawyer on contention.

Family was all sick with the stomach flu. The doctor advice worked and they are all on the mend and returning to normal. I am very happy with the results and didn't even need to go to the er or urgent cares because within hours of treatment my family was healing.

Answered all the outstanding questions I had about CA HOA law. I’ve learned that my position is not as strong as I had hoped. Which is good, now I can prepare accordingly and probably approach them more civilly.

Mr. ** was so nice and encouraging. I had just spent the whole day trying to fix this myself and was pretty down and, quite frankly, looking for a new printer to buy. With just a few questions and some encouragement from him, all is well, and my printer is now working great again!! He Rocks!!

Very satisfied with the entire experience. My concern had to do with a potential scam, because the issue had to do with the price of the item. Was too good to be true. After a few minutes it was determined that it was most likely legitimate, but proceed with caution and get a signed contract, before giving a 25% deposit. Thank you!

Nahum was great; he fixed my Microsoft account problem very quickly and easily by sending me to the right website where I was able to resubscribe to the account which I thought I had messed up by inadvertently changing my password and then removing my password completely.

I was very surprised that someone (a bot) came on right away in answer to my query. The bot (with a picture...?) had excellent communication skills. They found out what the problem was by asking good questions and then told me they'd have a mechanic call me back asap. I had to wait a little longer than I wanted to and didn't get a resolution to my problem but it definitely wasn't anyone's fault! My van is old and doesn't have a component that can be reprogrammed. I would have to get a new one. The mechanic was very clear and courteous and as helpful as he could be.

A complete SCAM AND SHAM of a service. Completely misleading. You get suckered into a $65 "membership" per MONTH unless you stop it, which of course is not easy. Even though I got confirmation my membership was cancelled, the charge is still on my credit card.

I was given the legal avenues I could follow to resolve my issue very clearly. I will be following a portion of his advice to correct the items with which I am having problems. Landlord/tenant issues can be tricky if you don’t know to whom the requests should be addressed.

My question was answered succinctly and clearly. I now have a clear direction where to turn to facilitate a resolution. My provider responded very quickly to a rather complicated situation! I feel much better now knowing that I can proceed with confidence.

JamesO028. Thank you for helping me troubleshoot my issue with my Samsung Refrigerator. After I pressed the wrong combination of buttons on my refrigerator when I was trying to reset my water filter screen I was worried that I my have screwed something up and I didn’t need my refrigerator not to work. You did a great job walking me through what I did and that it should not affect my settings and my refrigerator should continue to work properly. I appreciate your time and the discussion we had over everything. Excellent service!

Luke was able to identify and value my paintings & tapestries quite quickly. I would definitely ask for him again. Just Answer is a very convenient service, able to provide appraisals & answers to a plethora of subjects.

I appreciate Matthew's patience and honesty. I was very angry that a water filter should be that difficult to remove. I wish I had talked to you before I damaged my nail bed. That is black now, trying to get that filter out. It would not turn!.

It’s nice to get a vet opinion before paying a large amount of money to only be told the same thing in office for 200 plus dollars. Just keep an eye on them and see how it goes. It’s worth the peace of mind especially on a weekend when most vet offices are closed.

Attempted to obtain information about a refund due from Fever-up and the only thing accomplished was additional $6 charges to my credit card just to talk to them.

The technician was very knowledgeable. Seeing how I'm not good with technology. He explained everything to me so I could understand it. We went as far as we could go with my situation, told to get ahold of him if I had any more. Very professional, knew what to do in my situation. Big thumbs up. Thank you, it was a pleasure.

I have a 6 year old printer that was giving me fits. Robin spent 1 1/2 hours with me, researching, trying different things, and giving me as much encouragement as he can, under the circumstances. I would recommend Robin to ANYONE who has problems with their HP printer.

I so greatly appreciate the kind concern and answers we got from Dr **. I was not sure what to expect as I have never need help like this before. He was wonderful. Our little puppy seems to be full bore and fine. Thank you so much Dr **.

The vet that helped me was very kind and caring. She was quick to the point and explained my dog's condition (vaginal hyperplasia) clearly, the symptoms and treatment options very clearly. Along with my options.

Dr. Anna was very helpful and knowledgeable. Very thankful for this service especially in the middle of the night when my regular vet is closed. Dr. was able to review medications and let us know the effects of each and max dosages.

I was very satisfied with this call but DO NOT wish to pay for a membership. Please do not charge my credit card for this again or I will be forced to report this to the credit card company as unauthorized.

He is very knowledgeable and helpful. He knew exactly what caused the issue and which part is needed to replace the broken one. He provided all the applicable information to help with the issue. I will definitely use his service in the future.

The problem I had was no start with 2008 Volvo S40 2.4i. 185K miles. Replaced everything that was faulty: fuel pressure sensor, fuel pump, fuel pump control module PEM, wiring integrity. After much diagnosis, it came down to pin 2 and 4 of FP sensor not receiving signal from ECM due to internal fault. Continuity test confirmed.

Dr. Aida was so informative, knowledgeable, and patient. I really appreciate her service. She gave me peace of mind and explained everything that was happening to my dog thoroughly. I asked many questions and not only did she answer professionally but with as much information as possible.

My cat has been quite sick for the past days & has not been eating. It was the middle of the night & we were considering taking her to the ER. She had been at the vet all day and the last thing I wanted to do was stress her out. This vet listened and asked detailed questions about her most recent blood work and her symptoms. She relieved all of our worries and gave us a good list of topics to cover with our local vet. She said since she’s not throwing up or having diarrhea there was no need to stress her out further by taking her to an ER in the middle of the night. Thank you so much Dr. **!

They advertise that it only costs $5 to get answers and then charge $65 on a monthly basis including the first time. This is a completely misleading website. I tried to get help from customer service but they only have a chatbot that refused to provide a refund.

Attentive, patient, friendly, professional, knowledgeable person who understood the situation. Well I have to say that this was the best decision I made for my situation. The staff was very helpful and very friendly and very knowledgeable and very professional and very patient with me

Unfortunately this was a waste of time for me and the answers were already things I knew. Paying 55.00 for something I already knew was a complete waste.

I was looking for Apple support and somehow got baited and switched to Just Answer-thought I was talking to Apple. They said the charge for the call would be $5 but when looking at my credit card they charged $70! The techs who tried to help me set up my new iPhone were incompetent-hardly knew their way around an iPhone or a Mac laptop. In the middle of trying to figure it out, the phone call cut out and I had to reengage them myself, no followup. In the end they were just unhelpful. DON'T use them! It is just a thinly veiled scam.

The call with Bart was OK, but the resolution was inconclusive. The follow up call or second opinion was what I was looking for. It all worked out. For my request of an upgrade to my truck, it ended up requiring an all new wiring harness, not in my plans…

Great step by step instructions but it timed out again and I am locked out still. Getting worried because I do a lot out of my email that are business matters. I have my healthcare and other business matters linked to this personal email. This is causing duress!

Deceptive business practices. Not forthright about the billing. I cancelled the service immediately and should not be charged $50, as I was specifically notified that the fee was $5.

The customer service rep called me and let me know I should throw away my vacuum because it was out of the one year warranty. I called LG directly and told me I have a 10 year warranty on the motor. What a waste of a customer service company.

I just got a new Trane system installed on my home and this afternoon I had an "Alert" on my Trane app that said I had an Error on my system. I went to the Trane.com website explaining the ERR message and up pops JustAnswer. I thought it was part of Trane, they asked for my credit card number and charged me $5.00. A few minutes someone calls me and ask about my Error message. I asked if they were associated with Trane and they said no. I don't like it when someone can come into my internet connection not associated with whom I am trying to get a hold of. They are a scam, don't let them rip you off.

Not such good luck previously in trying to accomplish my goal. Kevin was extremely helpful. He responded quickly, was through and patient. He helped a great deal and provided the info I needed clearly and concisely. Thank you Kevin!

Short and to the point. I had an issue with Turbo Tax in late Jan 2026. Ask a question concerning Turbo Tax desktop and Windows 10 use. In a very slick fashion your directed to Just Answer where you’ll received the typical bot interaction, no more than what I already knew. Of course to talk to the bot it a quick $5 fully refundable charge. Right, fully refundable $5, no refund of the $50 they also charge for membership. You’ve got to log on to their website to cancel the membership or $50 charge reoccurs monthly. JustAnswer is being sued by the FTC for among other things deceptive advertising.

It took forever to get a call. I had to use the app after they said they would make it high priority and no one called. The lawyer Matt said I would get a full refund. He spent almost no time with me said he didn't know. Then he said he was busy and hung up on me. It lasted like 5 minutes.

The doctor answered my questions and offered encouragement. He gave honest answers and opinions. He gave advice on how to move forward with my issues. I needed advice on a drug test and he helped as well as he could.

It was great to get legal advice on what to do with my situation. I was at wit’s end and I wasn’t sure what to do and it was great to talk to somebody. Because I needed an attorney who knows the law and could guide me on what I need to do so. I highly recommend if anybody has any legal questions about a situation.

Prompt response. No wait time. Clear answer. Couldn’t have been easier! I really appreciate the simplicity of this system and how easy it was to get the right answer I needed for my LG dryer! This was great.

I was not informed up front of 50.00 dollar fee that was charged to my bank account. I find that deceitful. Although I did get an answer to my question it took over an hour, I had to talk to an assistant first then wait to find a vet and then had to ask the same question 3 times to get a suggestion.

Beware of this site. Try YouTube for free. They did not help resolve my problem, but am getting charged monthly. I was able to fix the problem with the help of YouTube. I was told it would be a $5 charge but I do not recall being told I would be charged a recurring fee. It says you can cancel anytime, but I cannot find how to do that. I don't know how to contact them with a question, if I had one, let alone cancel. Found a way to contact they but the chat told me to fill out a form that the fine print tells me I am signing up for the service.

I asked what I thought was a tricky question, and I got a simple answer to what internet address I could use to help me resolve my problems of correcting the error on my documents. I assume there is forms to fill out on that page.

Dr. Ivana was wonderful and answering all my questions. Thank you for all the help. The helpdesk was very supportive and time constraint that I had and was able to get a vet to address my situation for my dog and I really appreciate it.

Dr. interpreted my questions immediately and was able to give specific answers that provide me with the data. I need to move forward on this topic. I appreciate the objective clinical review by this cardiology physician.

JustAnswer knows exactly what they are doing to trap people into a membership unknowingly. We all live in the same world of subscription services and this company tricks people instead of being clear like every other legitimate company we all work with. I was never informed and never gave consent for a membership service and never received any confirmation that I had signed up for a membership service. I only received emails regarding the conversation with a vet representative which I am submitting below. I only found out I had a membership when my credit card was charged again. Totally dishonest and I just found out that there is a lawsuit filed this month (January 2026) for this exact reason.

I needed advice on a weekend for what is happening to me. I thought it was Influenza but he thought it was more serious than that but to see my dr for a follow up for my muscles and joints severe pain. Not the usual Flu symptoms. He was very helpful and asked many questions. I am well pleased with his information.

My experience was very positive. The technician was extraordinarily helpful and seemed to have a good knowledge of my issue. Unfortunately, the issue with my appliance may require a little bit more of an in person touch with a local technician, however, the troubleshooting steps laid out by my technician were very helpful.

My kitten was 3 days post-spay and I had questions about whether I could give two medications simultaneously. I contacted Just Answer at 7:30 am on a Sunday morning and was connected to a vet within minutes. The vet was kind and responsive. Highly recommend Just Answer!

The answer fast and easy the first thing was go ahead and get to point it was nice get the right answer it’s nice having someone knowing how to the answer right. Thank you help me out on my LLC number and how to understand the LLC.

Quick response. Courteous. Sent me several links with information on ways to solve the issue, which unfortunately did not work. He then gave me manufacturer phone numbers to call. It did feel a little weird to be put on hold several times during the call while I tried to follow the instructions sent in the links. I felt like I could have looked up and found some of those links myself. I was expecting a tech to walk me through trying to solve the issue.

Derrick was great, very knowledgeable. I learned more from his session than any other time. I've used Just Answer 3 times now and will subscribe. CARS not fixed yet, but I'm going through his process and feel comfortable that I know more what I'm doing. I'm the one that screwed it up and I've got him to help me along the way. The 06 300c has bad reviews and a lot of electric problems so I'll need more help. It's also 20 years old. thanks again

Brandon was very helpful, professional & patient. This was a relatively complex issue and Brandon made every effort to identify potential causes and solutions. It took us quite a bit of time to disassemble, diagnose, attempt several repairs & reassemble.

Dr. ** was thorough with his answers to my concerns about the type of chocolate that she ate. We were also concerned about the amount. Dr. ** assured us that we were within the safe limits. He offered to help if anything came up in the next 12 hours if our Sandy started to experience issues.

Quick response with knowledge of the situation. I was seeking second opinion and have confidence in getting work done on my older vehicle. Always good to have unbiased experts at your disposal. Ease of mind.

Great troubleshooting tactics and very helpful with trying different things that I didn’t think about doing. Very understanding and a very polite person. I learned a couple things on clearing space in my emails and adding an email as a contact.

Awesome response and I am very glad I asked! The tax person was very complete in his answer. I didn't see a way to tip him or I would have. He saved me a lot of hassle. Just please let my review go thru

An amazing doctor! She answered all of my questions and put my mind at ease. This service is totally worth the price to have a doctor on call and available. She was super fast to answer my questions.

ROBOT call and RON never answered. His phone line was busy. I left a message but no reply. Seems TurboTax does NOT help directly anymore but forwards to CPAs to answer questions. But it is virtually impossible to get a response. I think its the ROBOT answering machine that prevents contacts.

I was told the fee was $5, but was charged an additional $65 that I would not have approved of if I was informed beforehand. Also, they were unable to resolve my issue. I will never recommend this company. I now have to waste more time to try and get a refund.

I had an outstanding experience! From start to finish, everything was handled professionally, promptly, and with genuine care. The staff was friendly, knowledgeable, and went above and beyond to ensure I was satisfied. Communication was clear and timely, and the quality of service exceeded my expectations. I highly recommend them to anyone looking for reliable, top-notch service. I will definitely be returning!

At last some progress to a cloudy issue. Spectrum tried (for 40 minutes) but couldn't provide a solution, recommended that I call ROKU. Problem is still active, but I feel I have made progress. Thank you, Andy.

A FRAUDULENT WEBSITE. They tricked me into paying $45 to answer a question I had with a representative of the official government Social Security website. Just Answer captured my conversation with the SSA online chat.

She was helpful in telling me what she thought would at, but it took a while to figure it out. I also wanted to see my income monthly not just at the end of the year. That wasn’t addressed. I was disconnected.

Was very courteous and listened to my long explanation of what all I had tested and had done to my explorer. Gave me very helpful suggestions on where to take it and what to have checked. I am really, really appreciate this. Thank you Sean.

I had done considerable research and had somewhat decided on a GE basic top load washer, but after reading reviews I had some concerns about the balancing issue. It was good to talk with someone totally familiar with the GE machines but who was not trying to push a particular model. He advised that all the basic machines were on the same platform or system so I just need to go look at the particular models and not get too turned off by a few poor reviews.

Clet, the first technician was not helpful at all. He kept referring to my ScanNCut as a printer. He sent me to YouTube videos unrelated to my problem. Joseph was knowledgeable, but unfortunately couldn't solve the issue. Looks like I have to take my device in to a service center.

To be honest I was hesitant on using this service. I figured it was going to be some AI bot that's gonna just tell me what I already know through internet searches. I actually got a Certified tech with experience in my issue. He was very thorough and on point with his diagnosis. We were 99% positive about the part that needed to be replaced to fix my issue. Only because I didn't have a multimeter to perform a continuity test. Highly recommended. Well worth the 6 bucks it cost me for a peace of mind.

Amazing advice & adjusted options based on what my situation was. Thank you for listening! I love the fact that he also sent me an update on what our conversation was about. Useful for me since I was multitasking during the convo

This app snuck up on me one day when I was in a hurry. I wanted to figure out how to use Google Chat. Just Answer inserted itself into Google Help somehow and then I was asked to pay $5 for advice. I thought this was weird but I was in a hurry. So I gave them access to my credit card and paid what I thought was just $5. About 5 minutes later they let me know that they weren't going to charge me the ~$60.00 I owed them right away. WTF!!!! I closed out my contact with them and used regular Google Help to solve my problem. This was a real scam! Stay away from Just Answer.

I was so frustrated with my new phone switch and my Google account would not open. I’m fairly ok with tech. But not extra. So the help I received was excellent, I would never been able to do it myself..thanks

DAng.... Promised I would be connected with a lawyer. NOPE just a generic answer I could've found myself on Google, and I was charged not just the $5 fee that was asked for but an additional $65 in the fine print that everyone is bitching about and why there is a FTC lawsuit against JustAnswer. It is not just a $5 trial but a $5 refundable and $65 nonrefundable right off the bat. Bet I won't see even the $5 back. Nasty business.

They said they would charge a $5 refundable but I got an email from Capital One asking if I authorized a $65 charge. I didn’t get an answer to my question so I see the charge as pending on my credit card but it better not go to an actual charge.

JustAnswer is a wonderful service. For its price I don't think there is anything like it. All of my answers by text or call have been great and comprehensive in scope. The professionals who respond are always very concerned and eager to provide the best advice possible. Amazing service!

I have been ripped off by this company. I specifically asked whether they provide a fit to fly certificate. I was lead to believe that they could. I paid my US dollars $60 only to be told that they do not provide this certificate. There is nowhere for me to apply for a refund. Absolute rip-off.

He answered the question of refund status and mail label from seller. And how to contact seller through Amazon customer support. Referred me to an Amazon customer service number. I will contact them directly.

Jonathan the technician was knowledgeable, communicated clearly and intelligibly, and was professional and courteous. Perfect representative. The phone conversation was better than expected given we had to provide descriptions rather than photos.

First time user with Just Answer, Tech was knowledgeable and processional. Guided me through wiring diagram, advising of do’s and don’t. From start to finish, timing online was less than 30 mins to receive support.

The lawyer was very clear, concise, a good listener. He was very helpful to my specific matter. I am very grateful for the legal information shared with me by the expert and will be using this service again. Thank you!

I suspected that I experienced an Online Scam and it was confirmed by Just Answer. I considered the Lawyer’s advise to be sound and the step by step guidance was extremely helpful. I am confident the problem is resolved.

The Dr gave me some advice on trying to get my very picky Husky to eat again. She hasn't been eating every day like she was before. I will see if I can get the food that he suggested and try what he said.

I accidentally gave my dog a metoprolol instead of acid reducer. I was devastated. Didn't know what to do. I called my Vet. She said to call poison control. I called them. They wanted $85 just to speak to me. I saw the Animal Poison Control Center so. Glad I did chatted with them. Paid $5 and got a wonderful Vet. Thank you.

Terry, the technician, answered all my questions and offered very helpful information. He was pleasant and conversational. He deserves 5 stars. However Just Answer forced me to agree to a contract for a “$5 refundable fee” and then charged my credit card with their monthly fee of $65 almost before I finished my call with Terry. This had occurred once before where they then continued to charge me monthly until my husband noticed it a few months later. When we complained they were only willing to reverse 1 month’s charges out of 4. This time I contacted customer support immediately and they agreed to reverse the charge of $65. We’ll see if they continue to charge me next month. But beware of this sneaky practice!

Thanks Chris! You helped me and were very patient! Crisis averted with my new snowthrower! I thought I broke it on my second day using it but Chris helped me see that a rock was lodged in the auger!

Got my question answered quickly. The rep was very friendly and knowledgeable. They were very prompt on calling me back. In less than 4 minutes. I was very glad I didn’t have to wait very long for a call back.

The Service Technician was wonderful! BUT: Since 3 months/3 payments of 35.00 Euros I still cannot cancel my membership because I have to create an account in order to cancel. I tried with different computers, phones, and e-mails, only with the same response: "Please try again later". Any contact for help results in AI chats luring into new subscriptions for either creating an account or cancelling the membership.

All of the agents I spoke with were very professional and helpful & understanding of the issue I was having. They all clarified my questions back to me giving me good resolutions to my questions and directed me to the correct areas where I could resolve the technical issues I was having. I sincerely appreciate the time they spent with me throughout our conversations via email, text & personal phone call. Excellent service all around and Highly recommend this site to anyone having a technical issue. Thank you again for your time & service on my matter.

I am hopeless with 'numbers' and had a query about US tax % on funds removed from an IRA. First time I'd used consumer affaires, and the answer I received from expert 'David E CA' was excellent and thorough beyond what I had anticipated. A very kind and thoughtful interaction overall. I will definitely trust Just Answer with a variety of questions in the future.

Very helpful in my time of need! My pet had pain in the middle of the night and I needed to know how much medication to give her since it had been while since she had taken it. I felt comfortable with the advice given and the professional I spoke with was so kind and understanding. I'm thankful that this service was available for me so my dog didn't have to suffer through the night until the vet was open the next day!

Moose was fast, direct, responsive, factual. He responded fast with excellent info like great wiring diagrams that were extremely helpful. And answered all my questions like a professional. I will use him in the future again.

These people are charlatans. They say they're charging $5 to connect you with an expert and then charge $65 with an automatic recurring monthly charge of $65. They're crooks. It's a bait and switch. I thought I was actually talking to Microsoft. I'm a fool. Don't you be.

Very honest & sincere in this review and opinion by both experts and I am most grateful for their help and their honest appraisal of its value and also where to start its higher value in listing on eBay or elsewhere.

Mike was very patient and insightful. He put my mind at ease about our potential problem. Thanks for the convenience of being able to talk to someone on a Sunday during a blizzard! We were afraid our toilet pipes might be frozen but he suggested other potential issues that could affect the flushing. Also told us to check for a leak at the water meter.

Andy was fantastic. I was locked out of my Substack column, which was logging me in with the wrong email address--I have two--and insisted that I was starting a new account ("You have 1 subscriber!") instead of returning to my 2-year-old account which has NINETY subscribers! It was beyond frustrating and Andy fixed it. He was also incredibly patient as I worked slowly to find the things he was telling me to access. (I type fast but am slow at finding new things on my computer.) I give him an A+++ and would like to designate him as my Favorite Expert.

This Texas gal is totally amazed with the service I received. My technician Luke walked me through, replacing my battery on the thermostat to cleaning off the sensor in my heat vac. Superior knowledge, great customer service and what a teacher! The patience he had and the encouraging spirit was amazing. Thank you just doesn’t suffice.

Dr ** was very kind and helpful. I used a cleaner containing bleach for about an hour while at work. My fingers are red and swollen, and I was concerned, so I went straight to Google and found this resource. I’m glad I did and feel much better.

What a sham! I got here while trying to do a return for ThirdLove. I was told they would charge my credit card $5.00 (refundable). There is a $5 charge, but also a $65 charge, which I was not told about. $65 for what? Now I probably have to get a new credit card while I contest the charge. DO NOT USE THIS SERVICE!!

My advisor was fabulous. Called me immediately, knew exactly what was wrong. Easily fixed every snag in the process. Kind, professional, knowledgeable, patient. Really lucky to find him. Would readily use this company again and recommend it to others.

Liz reviewed my questions and answered them professionally, knowledgeably, and clearly. I am confident I can communicate and, hopefully, resolve my issue. Understanding my next steps was imperative. Being treated poorly at a place of employment is not acceptable, and with the documented experience I endured, I hope it will help not only me, but others who have been treated unfairly but are scared to say anything.

Stefan assisted with a log in problem. I was having difficulty recovering my password and my account number. The Turbo Tax help screens did not solve the problem. He directed me to the support phone number.

Communicating with the vet, alleviated my anxiety, helped me know a few things to do for a new nursing mother of 7 puppies and what to monitor for. I especially like that he asked for pictures of the situation so he could see if the nipples were damaged, and assured me they were not, but keep monitoring.

AI was thorough, and laid things out well. The attorney was very direct and pointed me to the next steps along with expectations. As I move forward I look forward with confidence. I am mentally challenged and have a hard time generating ideas outside of the scope of this review.

Denise ** was very articulate, patient and helped answer all queries to the point. Great experience! I would recommend her to anyone having queries related to immigration. Especially related to F-1,H4, H1-B or O-1 visas.

I couldn't be more satisfied w/ Attorney Angelo. His erudite responses to my questions about such a complex & concerning case was astounding & he was way more helpful than I was expecting. He is by far one of the more proficient lawyers I've been matched up with on JustAnswer. I'm now very well-versed in how I should go about handling this legal issue & I can't thank him enough!

Wow! While a bit pricey, JustAnswer is worth it. Dave provided expert support and advice when requested, and even kept up my spirits with encouraging feedback on my progress. Getting tech support can be daunting for a Boomer with early dementia. This is the first time in a long time I've ended a session sitting upright, feeling I've learned something helpful and not banging my head on the keyboard. A first time user, I'm sure to be back.

I was very satisfied with my results on an appraisal I was needing answers to. The AI was thorough and I can't believe how quickly they had me connected to an expert. Literally, within minutes. You even have the option to connect with an expert either through a "live chat" or a "phone call"..

Dr. ** is without peer! I’ve been a physician for 36 years and I have dealt with countless doctors during that time. Never in my life have I known or met one nearly as knowledgeable, empathic, and pleasant with such sterling social graces as Dr. **!

I'm not sure if the oven is fixed. I have to wait until the oven is completely cool to tell. I'm having difficulty with the proof button. I baked biscuits this morning. Three hours later my oven is still too warm to use the proof button. Scott's answer made perfect sense about the temp of the oven killing the yeast. I just have to wait and see.

I authorized a $5 payment for services, and was immediately charged a $65 membership fee that I did NOT authorize. I therefore did not utilize the service for which I paid $5, and they refused to refund me. This is a scam.

Great answers to questions however wait time was somewhat longer than like. And told it was $5 charged $38. Notified by bank immediately. Did not say or inform about automatic subscription which I canceled immediately and not pleased about.

I was helped quickly, accurately and thoroughly, thank you for providing everything I needed and could not find elsewhere. We fixed an engine harness that had been inadequately built for a C15 MXS engine.

Very quick response and got a phone call from a tech/expert. He was very friendly and informative and provided a good idea of what maintenance on parts would run. I submitted a question about an issue with the microwave not reheating. After a brief chat with an online bot, I received a phone call within several mins where I explained in detail what was happening. He was very friendly, spoke on experience, and advised on what would need to be done and was sure to warn that doing it myself would present a physical danger if not done properly. I advised I was a tenant anyway and would reach out to my landlord but I wanted to get info to see if it was a possible maintenance issue I could resolve on my own.

As a startup, I had several questions regarding the permits and licenses required to legally operate my bakery/franchise business. The lawyer took the time to clarify each of my queries in detail, providing clear guidance on what would be necessary for my specific situation. His explanations covered the high-level requirements thoroughly, including the types of permits, regulatory considerations, and compliance steps that I would need to address. After his detailed clarification, I feel satisfied and confident with the high-level overview he provided, and I have a much better understanding of the legal requirements for starting and operating my business.

JustAnswer.co. have been charging me fraudulently for months!!! I signed up for a one-time question where I did not get the answer. After that these guys charged me €35 per month for... well nothing!!! I had no idea. JustAnswer IS A FRAUD!!!

Paid $1 to get consultation and was to get phone call to talk to tech. If problem was fixed, I would pay additional fee. They kept wanting me to submit again 3 times - I have screen shot that my $1 initial payment was received. NO ONE HAS CALLED AND NOW I HAVE ONE CHARGE FOR $1 AND ANOTHER CHARGE OF $55 - THIS IS A MAJOR SCAM. Can't to anyone. It appears to be in a loop. SCAM. My photos are on my Iphone. Will send separately if you tell me where to send them. Photos of payment and refund NOT FAKE BILLING OF $55.

The second tech explained all issues and understood my capabilities. His knowledge making the description easily understood. The first seemed to have the required knowledge but we were cut off before there was a solution.

Tax specialist answered several questions for me. Excellent service! Much easier than waiting to call the IRS, IF one can ever reach a human at all. The online chat was quick and responsive. Unfortunately, I cannot remember the professional's name.

Quick, efficient- easy - Very helpful person. No "issues". Easy to deal with. No problems or anything "negative". I would recommend this service to anyone asking. To be honest, that is about all that I can say. Thank you!

I received bad advice on repairing a clothing dryer and spent $45 on unnecessary parts. This company began charging me a monthly subscription fee without my consent. This company is now being sued by the FTC for deceptive practices.

He did everything in his power to help even though the issue couldn’t be resolved, likely from something on my end. He gave every solution he had at hand and got rid of some error messages for me. The main problem may need to be checked by someone in person to have the issue resolved.

Put this membership to good use & had a wonderful experience fixing complex Windows update & partition errors! Microsoft made things worse with their "free support" - but the JA tech put me at ease & gave me the fixes faster than I could keep up. It all worked and the 2 year problem solving was over in less than an hour even with installing the updates! I really wish I asked here a lot sooner. Another JA tech expert is helping me with more Computer problems & I finally see headway!

I’m so appreciative that I was able to explain myself to someone who knows about employment because I thought I was really seriously going insane. Also, I felt that I should keep my mouth shut because I kept ruining everything but I am so grateful for him. Thank you so much.

Steven was extremely helpful and I’m very happy with the outcome. He walked me through my issue and even sent me some photos of something I could use for the future. I would recommend him to as many people as I can.

Terrible experience - I will never use this service again. ***BEWARE*** When asked for my credit card I thought I was paying a $5 fee however the small print added me as a member and charged my card $65. When requested, I did receive a refund however it was not clear in my on-line interaction I would be charged $65.

I did finally get an answer from Just Answer but at no time did anyone tell me it was a monthly billing service of $65 and they just charged me $5 for the answer and then $65 dollars monthly. Not good experience.

Dr. ** was very helpful and gave me a treatment plan for my dog in a matter of minutes after I answered her questions. My dog had eaten something unusual for him and was suffering from acute gastritis. Dr. ** seemed to sense what the problem was after my first few sentences.

Dave was really helpful. The problem I have is not with him or Just Answer. It's with Social Security and **. They haven't helped me at all. In fact, I'd say they have complicated this whole process even more. I am going to try to call them one more time after I create an account with **.. I deleted my account again so I hope and pray that this time it works,.

Actually wasn't sure how this would work. 5 dollars for a chat with a person who is supposed to be an expert electrical contractor. To my surprise he turned out to be just that. A very knowledgeable person who quickly understood my issue and helped me reach a solution that was safe, to code and relatively easy to perform. He was very clear and concise so I completely understood what needed to be done. I had a contractor come to my home and quote the project for over $1000.00. With the help and guidance I now can do this project for under $30.00. Yep, 30 bucks for the parts with my free labor. I highly recommend anyone who can, do their own project safely and correctly with a little guidance from a professional use this "Just Answer" website.

I contacted this service hoping to be able to obtain a prescription for a pain medication that I have administered to my pup for several years. However, many state regulation do not allow a registered veterinarian to write prescriptions through this given there is not an in-person examination. Nevertheless, the vet offered to begin the refund process simply because they could not help in this situation. I was amazed and quite pleased since that type of business courtesy is SO RARE in these days and times.

Thank you so much! I appreciate your help. Everything I wanted to know was addressed. I would recommend your service to anyone because you are very knowledgeable and I didn't have to wait a long time for a phone call from one of your associates.

My dog ate a chocolate chip pop tart and the Internet sent me into a panic when I looked it up. But DVM Eva ** assured me that it wasn't lethal but if anything changed I could reach out to her. And she told me to give her a pat which I liked lol. Thank you all and her so much!

They called me within minutes and the agent got it done very quickly. Very happy with the service. I have always enjoyed Samsung and to have excellent customer service just makes it better. Keep up the good work. And quick service is a plus.

Amazing service that helped guide me in the right direction after months of trying to get legal help through various avenues. Highly recommend using this service. I needed help with a retaliatory non-renewal and found help here.

What do you do when the refrigerator ice maker suddenly stops working? Do you call for a repair person to make a house call? That'll cost $150 just for the visit, plus whatever they need to fix it. Or do you call Just Answer and speak to an expert? I found them while looking for some DYI videos that might give me a clue, but without any luck. It only cost me $5 to ask the question and I received a call within a minute from Charles in San Francisco. A lovely gentleman, who asked all the right questions and helped me sort through the problem and strange codes. I'm very pleased, and a little embarrassed, to say the fix was simple. We had unknowingly shut off the ice maker, but now I know, and I saved a bunch of money. There was an additional charge of $38 but I'm not complaining. So if that's the solution you're hoping for then give these people a try. It made my day!

Today was a fantastic verbal visit that helped me very much with logging in to my SSA account!! Very helpful!! It was VERY helpful to actually speak to a professional that could walk me through the website to get the right information!

The doctor was very nice and addressed my concerns. He took his time to explain everything. Efficiently! From the time that I texted and the time that he called, it was fast.. I recommend highlight your family and friends. They have a problem that they might need a pharmacist..

When Foxy Loxy inadvertently ate part of my breakfast which had garlic in it, we called and were given advice for treatment. Because it was no more than 1 clove of garlic, the vet said we shouldn't be worried. However, we also gave Foxy Loxy a small amount of salt to try to make him vomit the food. That was more a problem than the garlic. So we're carefully watching him for symptoms and making sure he has lots of water available.

My first time using JustAnswer. Definitely worth the five dollars! The expert that helped me was prompt, polite, and knowledgeable. I’m sure I will use the service again in the future, tell others about it as well!

Technician was unable to help me resolve the issue with my Vizio tv. The most frustrating part was the phone call was cutoff before the troubleshooting was completed. This was the biggest waste of $5 ever!!

My credit card was scammed for $70 (one charge for $65 and another for $5 by JustAnswer). The company I had the question with had a "chat" link at the bottom of their page, and I thought this was a legitimate part of that company. I was never told that there would by any charge (maybe I didn't look at the small print after entering my credit card info). My bank sent me a text asking if I had authorized those charges and I said "NO". They have cancelled my card because of this fraud, and I now have to get new card info to all the legitimate users. DO NOT USE THIS SERVICE - - IT IS A SCAM!!

Wonderful experience. My questions were answered not just immediately but specifically! Usually in chats, the response is general to the inquiry and not specific to my question which I find very frustrating. But this experience was more like talking to a real person who listened!

I got excellent assistance from customer service to get a new telephone number for my account which then made it possible for Dakota to call me for assistance to change some settings on our new tv. Everyone was very helpful and patient and resolved our issue. They all made a stressful situation calm down by going an extra mile. Thank you for the superb service.

Was referred to this company through the help section of the product app. After paying a surprise $5.00 to work with them, I got a text saying someone would "call" me within 4 minutes. After 25 minutes, I tried asking for help again. I got multiple emails telling me they are both working on my problem and someone would call. Never got a call. I also got multiple text saying the same thing. After 2 hours, I got an email saying no one was available to help me via call. Then I got a text with supposed help (no help). Then they asked for more information again, still no call, no help. This morning, more emails and texts, but still no help. Though I did get texts and emails asking me to rate them on their service. What a joke.

I am young and having my first experience in court. I got all of my questions answered in a polite manner without judgment! I was made extremely comfortable and it made me feel better about going to court.

Elizabeth was informative and helpful. I highly recommend her to anyone that is in need of assistance with questions about family related situations. I had so many questions and she was very patient and answered every single last one of them to her best ability which was great!

Excellent service with the clarity that I needed to make a decision regarding the furnace Thermostat. The main menu AI was surprisingly helpful and understood what I was asking and found a service rep within about 20 seconds to answer my question.

Very helpful for me before I call Social Security to follow up, and aligned well with feedback from MS Copilot on this question. Helps to confirm that I'm not alone in these mixups after having filed a complaint at ConsumerAffairs.com.

This software is absolutely fantastic. The lawyers on it are extremely professional—they walk me through my problems step by step and offer practical guidance. For example, when I had a dispute with my landlord in Maryland, attorney Jon **. first helped me analyze the issue, explaining which laws the landlord had violated and what claims I should pursue. Then, attorney Brandon personally guided me through Maryland’s rather complicated District Court e-filing system. I feel like I’ve learned so much through the process.

A $5.00 fee became a $65.00 dollar charge without consent, what a scam; that additional charge was never mentioned. There was not a single warning that a second charge was coming into place and not even mentioned at the end off the consult.

It’s very convenient to talk to a vet online and get advice right away. I’m terrified watching my dog having seizures, I don’t know what to do…Her advice is to double up the dosage of her medication and after I give it to her she never have seizures again…The medicine works and she’s finally relax now.

This is a great service. Put us all at ease and our little fur baby is resting now. And this dog mom can sleep tonight because of excellent care you gave. The vet explained in detail how to remove tick and what if anything to expect.

A total ripoff organization, order an answer to a question after they had a popup indicating the cost would be $5. After submitting my credit card and getting an answer, I was billed $65. Chatting with a so called supervisor (Lester), he indicated the price of $65 was correct and would not budge. Would never have ordered this at $65, and felt I had been scammed. Contacted credit card company who entered my dispute. Felt like I was scammed.

I was very anxious as I wasn’t sure how many ** I had taken accidentally. The first person I spoke with was very nice and reassuring. The physician was excellent. I felt much better after talking to him (texting.) He assessed my issue and gave me details of what I needed to do. I felt so much better at the end of our conversation. He was amazing. I would not hesitate to use this service again, though I hope I will never have to!

The technician fixed my problem very quickly. However, when I asked to be connected and had to give credit card information, I was only told it would be $5. Later I realized that I had signed up for a monthly $65 plan which would automatically renew in six months. I have cancelled this.

Dan was the most helpful to me. I appreciate the help he gave, and hope I can get the title with no more hassle. Since I am out of town, it was a difficult task to get answers. Hope the info is all I need to obtain the title. This is all I can say about this review.! Thanks.

I had very specific questions that were answered and allowed me to move forward when I was feeling stuck in a place. I felt like I was being heard and given some options. This really helped me figure out where to go next.

MartinS0918 was very clear of what was going on, He was very helpful of what should be done and explained it in a very clear manner. The question was concerning the crypto trading and indicated that it may look legitimate, but is actually a scam.

I got confirmation of what I need to do to troubleshoot the stovetop. Once I have completed troubleshooting, I will know what if any parts I need. From there will determine if these parts are available.

Helped me locate my package right away. Professional and friendly customer service. Easy to reach and literally no waiting time. I didn’t realize that my package was coming from China. Just Answer located it right away and told me when to expect it.

Terra was great! I sent in my question late Sunday afternoon and, from past experience, I know that I usually do not get a response to a question on JustAnswer on the weekends. I posted my question and three photos, stated that the appraiser could answer at their convenience, and that I would check back next week. I was really surprised and pleased that Terra, the appraiser, reached out to me so quickly, late on a Sunday. She stated her qualifications as an appraiser and then went into detail addressing my question (re a possible artist's signature on a vase). She could have just said "yes, it's valuable" or "no, it isn't," but instead explained the "signature" on the vase (related to a factory-employed artist).

My questions were answered quickly and thoroughly. Compared to all the time I spent searching the Internet on my own, I feel much more confident with the accuracy of the information I got here. I appreciate the help and would recommend this service.

Carl was extremely patient and helpful. He walked me through several things. I am 79 years old and hard of seeing and moving around and he took his time and waited patiently while I took the steps he asked me to do, no matter how long it took me to do them. I really appreciate this type of customer service and think he did an excellent job. It didn't make me feel slow or stupid or old. He just understood my problem and did his best to solve it for me. If all your representatives are like him, I would recommend you to anyone. If you get a chance to thank him for me please do.

Very knowledgeable and from the guy Dr. ** is amazing. If we are close by we’d probably become permanent patients of his. Has a ton of experience and answers all of your questions not afraid to make himself available for future questions. Great experience over.

Was a pleasure working with Dan and got his recommendations after reviewing the issue. Was good recommendation to contact the retailer for specifications. Need to obtain torque spec for tightening of the bolts.

If I could go with fewer than one star I would. All messages said I would talk to a Lawyer, but the "expert" I talked to was not anything close to an attorney or an expert on anything related to my question about the eviction process. My question was a simple one about the documents and process needed to begin the process and all he tried to do was discourage me from what I need to do and said I would need to contact a lawyer (funny enough, that's what I was lead to believe I was already doing). When I asked if he was a lawyer, he said that's not what they provide, but all communication prior says otherwise. This was a complete and utter waste of time, and now JustAnswer is trying to keep my $60 after the very misleading information that was given all over their site and in their communication. I did not get what I paid for and now they are keeping my money after I cancelled less than 10 minutes after starting.

My 14 yr old terrier mix has a suspicious growth on his back. Today is Sunday. I chatted with a tech and she gave the info to the vet. I chatted with Dr **. I sent her photos and she diagnosed him quickly. It was easy peasy and set my mind at ease. I will definitely use this service again.

The vet was helpful and answered my questions promptly, however there was a surprise $65 charge when the site said there would be a $5 refundable charge. This review page is costing you a few stars. I had less than a 5 minute conversation. There is no more to say.

The person who answered the phone was calm and patient. She asked pertinent questions and waited while I ran to get answers for her. My little dog had eaten chocolate. The vet called back and was patient and gave me the information I needed. I am grateful. He was clear and easy to understand.

First time user. Randall was very helpful is getting my issue resolved. My living room slide would not come out and he told me how, and provided a user manual showing how to manually open the slide. He even gave me some pointers to prevent further issues.

It was quite an experience because I had never used this service before. I found the system easy to understand and move around on. The assistance was efficient and pleasant. I do have to reach out to a law office for legal transactions, however with the information I received today I know what direction to take.

Doctor on call was helpful and accurate and to the point. I have scratch my eye end he explained what to do and his advice was very helpful. I have followed his instructions and advice and made appointment with my doctor to follow up on his advice.

I feel taken advantage of. I did not intend to pay money to have an issue resolved. I demand that any fee collected be voided and/or refunded. I feel that this is a prime example of deceptive trade practices.

The problem wasn’t resolved, but that was because it couldn’t be. My range was built so that when the left burners turn on, the fan turns on. The technician was very aware of this and he wasn’t stumped. It was a good talk.

The gentleman was kind, friendly, knowledgeable and patient with me. He resolved my issue very quickly. I would definitely use this service again. I had installed a new HP 4252e Deskjet printer and printed the alignment page, but I could not get it to print documents from my computer and he helped me understand what I had done wrong and fixed my issue. Thank you very much!!

Drew informed me that the two Conair LED mirrors were defective when I got them, through no fault of my own and I can return them to Costco without the boxes. I was asked for my debit card for a $5 refundable charge. The tech charged me $65, my bank said it was a suspicious Charge and blocked my card and Issued a new card. This was kinda scammy.

Dr ** was amazing and very helpful and gave me solutions that I can incorporate. Definitely recommend her. I was able to ask her as many questions as I wanted and she addressed all my concerns and went out of her way to help me. Thank you again.

Very detailed response. Her caring thoughts were a tremendous help to my daughter for her loss. It was the same diagnosis but much more important detail that help my daughter tremendously. Thank you for this service.

Marcia

I am currently navigating an emotional and complicated situation. Debra was able to give me clear and concise legal information that allowed me to take the appropriate steps to get the documentation I needed for the investigation.

Called a magazine company to cancel a never requested subscription. They sent me to JustAnswer. Was informed that there would be a refundable $5.00 charge. Checking my accounts and find that they charged me $40.00 and set me up for a monthly subscription!!! On top of all that, went thru 3 different technicians (waiting 20-30 minutes each) and they NEVER answered my question!!! SCAM!

Andre was incredible. It was like he was looking over my shoulder. He didn’t stop until we were certain to understand that the issue was there was an electrical problem and it wasn’t getting electricity to the wall heater so I am going to work with my Electrician at this point.

The lawyer was very knowledgeable, kind and helpful. I was told what my next steps should be and what the other person’s next steps would be. Extremely helpful and kind. I had to correct something I told him, but he was okay with the information that was told to him.

Dr. Andrew was very helpful and thorough with explanations. He answered all my questions and gave me the possible reasons behind what I was experiencing. He gave me the advice and expertise that I needed to hear. It was very concise and got to the root of my problem. He made sure to ask fact finding questions to understand what I was experiencing.

Gave me relief of my worries. And good advice moving forward. Asked questions and took time to get as much information as possible. I would definitely recommend this app for any concerns about health. Don't hurt to ask when you're concerned. Worth the price.

I was recommended to use this service by Hallmark Cards... They said it costs $5... I was on the chat with Ren and got nowhere... Then he tells to contact Hallmark as they may have a problem... Then I see have a $43 charge on my credit card from them... This service is a rip off... They keep you hanging so it runs up a bill... And they don't even have to correct or fix the issue...

I contacted a online Doctor because of a stye under my eye and he gave me some suggestions for some relief until I can get in to see a physician. So I will take his advice and see if I find some relief.

The support was quick and accurate on how to cancel my subscription. I had a hard time trying to cancel my subscription on my own. No websites to fill in my information. Just a simple email to get the job done

My dog needed help, but I wasn't sure if I needed to drive the 2 hours to take him to the emergency vet. Andrey calmly talked me through things, asked relevant questions, and ultimately we determined together that he did not need emergency care. Thankfully this service was available as it helped ease my mind so I could concentrate on helping my dog recover.

Rohits was patient, kind, empathetic and thorough. He spent a couple of hours and gave detailed instructions, easy to follow. He did not make me feel dumb and was totally understanding. Now I know the process of backing up WhatsApp history.

Knowledgeable and spoke in easy terms I could relate to. Gave good advice and provided me with California law in relation to my issue with being overcharged by an electrical contractor. I now know my rights as a consumer thanks to Just Answer.

This was my first experience with an online appraisal service. Tara was well informed and very helpful. She was patient with me while I looked up the pictures on my phone and gave me the information that I was looking for. I would highly recommend.