JustAnswer Reviews

Thank you very helpful. Nice to text. I want to say thank you again.

Great experience with the Technician. Nice and knowledgeable.

Very professional, with an abundance of patience, they helped me get back online.

Tech did a great job of asking good questions to understand the issue I was having. He was able to come up with a proposed solution quickly.

Had a problem with my steam shower. The electrician walked me through some trouble shooting and everything is back up and working. He offered steps to avoid the problem in the future. Very helpful.

I've got the answers on my questions & some recommendations. I am going to follow them.

Solution to problem discovered - need to contact TV maker Samsung. The chat told me it was five dollars. It actually cost $45. I was unaware that it was that much.

Was trying to troubleshoot issue with washing machine, Trevor answered questions and walked me through some diagnostic steps. He answered questions and followed up as these tests took some time. Pleased with over all experience.

The pediatrician who helped me gave me thoughtful and coherent answers. When I gave more information and spoke of the complexity of the problem, they offered a more intensive consultation for a very reasonable fee. They didn't provide medical care, which was fine. But they gave me an informed opinion and guidance that I should be able to use to better access the care I need.

I can never say enough good stuff about Just Answer. NEVER disappoints, much thanks!

Anthony has been very helpful. I need to get back in touch with him, as he knows my case.

Great service, thanks Robert for your help, could figure it out without your help.

Simply incredible. I was in touch with the doctor in about five minutes. He was extremely professional and quick to the point. He asked the important questions and addressed them promptly. When he told me my dog would be fine, I actually started crying. He was compassionate and also has a great sense of humor. I could not say enough about this fine man.

Both of the people with whom I talked were professional, helpful, and very clear in their communication. I appreciated their help very much. They answered my questions and were never condescending.

He was helpful. I hope the problem will be resolved.

Technician was excellent and knowledgeable. He was patient and shared lots of information. I learned a lot, and I use the service again for sure.

Was very pleased with the knowledge that I received. Easy to ask understand and get answers back fast. And the follow up was great.

Excellent, smart, knew what to do and make every effort to help.

Was on the phone with Olu for about 2 hours with the goal of getting another gmail account. He tried his best but I didn't achieve that goal. I cannot fault his efforts and finally ended the session. After telling my daughter that I needed a new gmail address she got one within minutes. Now I have a bill for $65 for "Expert Reply Sent". I have challenged this charge with my bank. When I agreed to using your service I read that the $5 fee could be refunded. This smells like scam.

Love this site. It's easy and informative. I'll recommend.

Very professional prompt and right on with the information needed.

Josh was very helpful with his navigation, especially since I am very limited in my computer knowledge,

Mechanic Blake helped me with a very tricky and frustrating problem. He gave me suggestions that worked and spent quite a bit of timing waiting while I tried different things. It all worked out in the end and I couldn't have fixed the issue without him.

The phone chat and doctor were very patient and professional.

My dog had a seizure and I looked online for help. I am very grateful for the support, quick responses and reassurance during the conversation.

Answered all my questions and calmed me down. Thank you for the advice!

Riop was very helpful with some ideas and help to fix my issue. Glad to get some confirmation as to what I was going to and now will do to fix.

Nope, no thank you. I am good. Everything went well. Very helpful. Great. Wonderful. Amazing.

Was a great experience. I recommend it, the timeline was great, always able for more questions. Not a customer service with a heavy accent and hard to understand.

My Luna is acting very clingy, won't eat it drink, she's a little lethargic and my vet called right away. She is my mind a lot. She told me what signs to look for in case of an emergency. We believe she's just has an upset stomach from a medication that she was prescribed. The vet was so wonderful! She even seemed concerned without even seeing my dog just over the phone! I would recommend this site to anyone who is dealing with an emergency with their animal before taking your animal to the vet.

Very knowledgeable of immigration concerns...Answered immediately and answered all follow up questions and made sure I was given all info and answered all questions before we ended the chat. Excellent service. Highly recommend!!!

Expert was prompt, courteous, and professional. He was eager to help and more than willing to address my questions.

Norman was Awesome!!! Solved my issue with tickets!! He was extremely kind and patient.. He repeated details over and over until I totally understood.. I am 78...no good at details of issues on my phone. He was excellent and had the patience of a saint!!! Thank you!!

Fine. Not happy with $65.00 but it is what it is. I’m on a fixed income, I know it doesn’t matter to you. But it does to me. But I appreciate your service

The facilitator was very helpful, friendly and courteous. She fulfilled every question I had and solved my problems easily and quickly.

Austin was very accurate on his diagnosis of my oven error code. It was a great service.

Great service helping with changing address without changing billing address.

Mechanic saved the day. Gave me the necessary info to find a solution.

The attorney was very articulate and straightforward with his response, and provided vital information and legal perspective, which I will utilize in my upcoming appt with the SSA. He also minimized my anxiety with care, information and an excellent recap summary, including what specific questions to ask. An excellent experience with a well versed and experienced attorney. Highly recommend indeed! :)

Very knowledgeable about what was going on with my garage keypad and knew exactly what I was doing wrong.

Greg helped me with my Keurig Coffee Maker. I read online to troubleshoot and nothing worked. He was able to get my Auto light off so I could use my machine again. I am so thankful to Greg! Everybody knows some people just can’t do without their coffee and I’m one of them!

Dan was very helpful and kind. He answered all my questions.

John was respectful, extremely helpful and knowledgeable in matters pertaining to my needs. I definitely would recommend him to anyone who might need help.

Super, excellent service. He was good at explaining to me about what I needed to do. He was outstanding.

Lawrence was very helpful and responsive and detailed about which direction I should handle my situation.

T.J. Esq. gave me the answers I needed to gain control over a somewhat suspicious rental proposition. I am not happily ensconced in my new apartment.

That was truly a helpful experience, and I would use it again in a minute. He was patient. It took a while. We checked everything thoroughly and verified that the appliance was broken, and guided me to help find the correct parts. Outstanding service.

Dr. Was very helpful. She was very friendly and honestly concerned. I recommend Just Answer to everyone.

Thanks for the answer to my question. It helped a lot.

This was no way helpful. Waited over 14 hours for a response. Then finally get a response at like 4 in the morning when I am with my sick dog. After my dog passes away mind you and the message I received was that the vet will be calling from a certain number. I NEVER RECEIVED A CALL! Eventually I received a text even though I REQUESTED A PHONE CALL. I text them back and they never returned my text after that. Fing ridiculous!

Tom was very professional in assisting me with my car problem. If AAA employ auto techs like Tom you will a lot people asking for Tom.

RuhitS was a perfect Tech. What else can I say. He listened, answered my questions so I could understand all about Uber. Also helped me navigate how to get around technology I couldn’t have done without help. Great performance.

The process was very help and informative. The call reassured me of my rights of a tenant. Thank You very much.

The attorney who helped me, Jessica B, was very pleasant and extremely helpful. She answered all my questions, and helped me know what legal steps my friend needed to take, Thank you and many thanks to her!

I'm very happy with the answers. The vet is awesome and I have had a great. Experience.

RukkyO was very knowledgeable, patient and helpful.

Cat has abscess. Got good information. Thank you. Recommend.

There when I needed them and couldn't find our own pet poison control! I would do it again!

I was walked through the process needed to deal with my USPS problems. Also, how to go about Submitting information to eBay if necessary.

I was satisfied with the information and help I received. How is my $5 refunded?

Very quick and thorough assessment. Great job in rendering interventions to my problem.

She was very helpful in everything I asked her and was very patient with me because I'm not good with computers. When I was signing in to this, it said my 5.00 was refundable. I don't have a receipt since I just bought it on my phone.

Technician called right away and understood my issue. Problem requires parts replacement and provided me with a contact number.

We have a little technical issue connecting but the response was very quick to reaching the doctor. He answered my questions and recommended what I was wondering about.

The IT expert was very knowledgeable and answered all my questions. Just what I needed.

Dr. ** was able to answer my questions quickly and provided great support. His answers were very thorough. Thank you again.

Fast and accurate help and good advice on why to use a trickle charge on my C8 corvette vs jump starting due to possible electronic damage.

Very helpful, this help me out a lot. It brought me with ease to know what was going on with me. I will be using this platform again. I’m very grateful that I ran into this.

Did his best to be helpful but some of the questions were a bit repetitive. One helpful suggestion was to connect with the printer via USB instead of wi-fi, as the problem was preventing the printer even booting properly. The problem proved beyond his (or my) capacity to solve.

Samuel was very polite and informative and explained how I should proceed w/ a certain company in order to facilitate a return. I was satisfied w/ his responses to my questions.

I am so thankful for Surya for being so patient and helpful. I was struggling to figure out what was happening with my new phone. But he worked with me until we found the answer. His patience kept me from screaming. You were awesome. And thanks again.

I rate this veterinary dr 100/00 giving brilliant advice in a difficult situation. Very knowledgeable.

Helpful and concise. Chris was easy to understand and very helpful.

The 2 tech experts Lawrence and Stefan were professional and helpful in their advice. However there is still an issue with Fox Nation I have to resolve with them. It appears they have payments for membership through Google Play which has my incorrect email. Fox has the correct one. I used Just Answer 2 years ago and was happy with your experts.

Received excellent advice by Chad ** on how to diagnose a PCV issue on my Audi. I had previously consulted ChatGPT and received conflicting/wrong information.

Excellent service and help. I was told by a friend that my sister and I can combine our DNA matches since we share the same site. The techs that I talked to both online and by phone were excellent and I’m hoping to have my issue resolved. There was this case of a Carla ** who appeared in my sister's DNA matches but not mine. I don’t want this to happen again so I’m glad it’s being resolved.

Great information. Very helpful. She helped reassure me.

The problem was quickly resolved. Very smooth and painless process.

Mr ** was extremely helpful and his advice helped me resolving my issues. Thanks

The attorney was very pleasant, straightforward, and explained what next steps I need to take very clearly. I appreciate this service. Thank you. ☺️

Jason was so patient and helpful. I was pleasantly pleased.

He helped me out with my situation and got it resolved quickly.

We were in a bit of a panic when our car wouldn’t start. Kevin responded quickly and accurately assessed the problem!

Dr. **'s calm reassurance and practical advice helped us consider all aspects of keeping our horse as safe and comfortable as possible for the night. Knowing she was there to guide us on next steps allowed us to rest in between barn checks. This was an excellent experience and a valuable service when local large animal vets aren't available.

I wish that I'd used them sooner. I had Legal shield for years. They are a waste of my money. Just responded to my situation with options and resources. All while being professional.

Great job, great reaction response and info was spot on.

The Vet was knowledgeable, caring and informative towards my situation and concerns.

Excellent service. Quick and efficient and friendly. Hope to see the results soon.

He was polite, personable, and professional. Easy to understand his questions and/instructions. I will call again if I need assistance again. Thanks.

Excellent support. Support understand my issues and stayed with me until the problem is fixed.

Great help/advice was given to me at all times. Never had any criticism on what I did or did not do. Just good solid advice.

Nick was very patient and helpful with a subscription I was trying to cancel.

Dr ** was really nice, knowledgeable and acknowledged my concerns! Great doc!

They were great but I don’t like to have to pay money just to get some information about a phone number. How do I cancel my credit card from your program?

Fast easy and good to work with. Helped explain very good. Highly recommend.

My problem was solved because the representative used language I could understand.

Tech was very courteous and polite. No problems!!!!

Lawrence was easy to communicate with. I understood everything he was telling. I did have a problem when I lost my page on my iPad. I had to call back and pay another two dollars to get reconnected with an agent finish the communication we were having. I think they got me back in touch with Lawrence, the same fellow I was talking to earlier.

Horrible. Couldn’t understand; just repeated my concern, told me to put sunscreen on, called my rash a birthmark. I have an autoimmune condition, and I was wondering if it was related to that. Complete waste of money. I knew better but decided to give it a try anyway.

Gentlemen was very clear and consice. He took care of my concerns.

Michael was on his game and knows what he's talking about. Thanks.

Arlen asked questions that gave me confidence. His advice seems sound, logical and correct.

Always a great experience, they take their time to help you describe the situation plus often. Identify the part—like its proper name—which helps you if you have to go to the store and replace something,

Easy to talk to and understand. Very helpful fixed the problem.

I had been working on getting updates to my payments. Today I finally accomplished it with your help.

Khusro listened to my issue and immediately walked me through the steps to correct the issue. Very impressed! Issue was solved within 10 minutes working with Khurso.

On August 25th I tried to access Just Answer for “help”. After paying them over $70.00 and numerous emails I was never able to actually connect with them via phone. Their emails were repetitive and totally useless. I have no idea who “Justin” might be, probably a “bot” that has the responsibility to charge me $65.00 and an additional $5.00! If you use this “service” just save yourself time and burn $70.00. You will get the same result!

Quick, detailed response for $5. They ask about all the symptoms and the Vet gathers the info for a diagnosis, but does remind you to watch your pet closely over the next 48 hrs.

It was very fast and professional. Thank you. Have a great day.

Just Answer did fine. Only problem is they are acting like the help desk for a magazine, which hasn't given them access or tools to be of real assistance. Not your fault but BBC Music Magazine should be ashamed.

I was very happy with this service and I will definitely recommend you to all of my friends and family.

Have someone picking up my mower in the morning. Thanks.

Joel not only understood my issue, but the concern I was carrying along with it. He summarized my state’s legal framework and offered a clear approach for me to follow addressing my situation. He also recommended the strongest ideas for me to use, including how the company I’d be contacting would most likely respond and why.

So helpful! Working with Tara W was easy, and I got an answer to my question quickly.

I needed answers on some documents. Was very urgent to make sure documents I received needed to be authenticated. I spoke with Joseph **. He did amazing job in short period of time. I used this service first time and very happy with service and attention I received from Joseph **. I highly appreciate to anyone.

Justin was right on point and asked the right questions to get me the answers that I needed to my specific questions.

Fantastic help and care. Now feel so much better. Am looking forward to helping my Guinea.

My helper was very kind and extremely knowledgeable. He was able to guide me towards a possible solution. We’ll see if the company responds in a timely manner. If not, I’ll do as he recommended and contact my credit company. He did an amazing job!! Excellent work!!

Dr was amazing at diagnosing an issue immediately! Many thanks to them. :)

After about two hours with other people Joseph was able to fix my problem within maybe maybe 20 minutes.

Kathy ** VMD was very prompt, very informative and gave me great peace of mind!

I still need an address to return the items I didn’t order. Never got an address.

This website scammed me out of 64 dollars after it claimed I was getting charged 2 dollars that would be refunded back to me.

The technician was very dedicated to help me. He searched diligently for a solution to my problem. Together we reached a viable solution.

Chelsea was very helpful in helping walk me through how to submit the claim on the DoorDash app.

I need a blade assembly for Ryobi 40V HJedge Trimmer. Joe ** was very helpful and analyzed my photos and answered all questions.

Very helpful - fixed me up (in minutes). THANKS AGAIN.

Wahooo…. I really happy with you because your customer I’m giving is over 100. 💯 You asked correct questions that would help you to get the job done ☑️ right away.

They were a lot of help. I need your help again that happened again.

The fee was misrepresented! I was told it would cost me $2 but it would be refunded. My card was billed $69 and the information I was provided was incorrect. I have tried twice so far to get a refund. The first time, the wanted to charge me $5 and I had to provide credit card information again, which I did not. The second time, my response from them was, "We're sorry, your question wasn't accepted by an Expert. Try again or contact.... number was provided. Will the third time be the charm? We shall see.

Nich was very helpful over the phone in helping me try to get into my old account. I really appreciated his customer service.

My experience was excellent. The representative was awesome, courteous, helpful and knowledgeable. I hope you can tell him how awesome he was and I will use this service again!

I was worried about my 15 yr dogs cough and I asked just ask vet and they asked me every question about him in order to be able to give me the best results. I'm very happy with the results I received.

Mr. ** was very helpful and got my TV working in no time. He told me what to do in a clear, concise manner and I had no trouble following his directions.

Dave was very patient and helpful but we could not get my service with Verizon cancelled, thank, but he did a super job for me and many thanks for his willingness to help.

Very helpful. Gave good advice quickly & solved problem.

Nich M. was my tech. He was fast, precise, and was able to answer everything immediately.

Very satisfied.. Identified possible problem and when I did what they suggested the problem was fixed. Thank you.

Kent patiently talked me through the confusion between Netflix accounts and billing information.

I had a problem, I went online and they set me up for a phone call and we resolved it quickly

Got quick, good and sound legal advice. Saved me a lot of money and I can breathe easier now.

Jarid was awesome! He was very thorough and answered all my questions. Thank you Jarid!

I was assured I would be reimbursed and there would be no charge for this service.

Truly a wonderful experience with DharmenderR today. Zeroed in on the issue and provided a good solution. Was not too technical in his communication so I understood everything he was saying.

Service coordinator was so polite and tried to follow up with my issue. Even though problem is still unresolved but still he gave me good guidance.

Quick response and was very compassionate throughout. I am grateful.

The Technician was EXCELLENT! Made me feel smart! Hope I get him tomorrow? I would wait on him to come to work, before I try another? Really appreciated him!

The woman that I talked to was very helpful and she was very accurate and she said she would help me with my return. Thank you.

Thank you so much. Even as an employee I sometimes feel like IRS can do anything they want to do but thank you for explaining the law in a fair and correct way such has I have done as an employee. You gave me ease instead of fear.

I missed the doctor's first call as I was in my doctor's office. I have received no contact since then.