JustAnswer Reviews

Larry gave me great advice. I really appreciate that. It was very helpful. I told him the issue about my chainsaw on a pole. Then I told him about the sprayer I bought for the yard. He was very honest about what I should do. I’m going to take his advice.

The attorney verified my suspicions so I deleted the information from the call per his instruction. I was grateful for the information but do not want to pay more than the $5 for today. I do not want to be billed $55/month for this.

Larry ** saved me! We had a few laughs but he walked me through the steps I needed to do and it worked. I am very very grateful!! My Ryobi lawnmower would not start and I loved it and was frustrated and Larry had it fixed within minutes and was very patient with me. I wish more people in this world were like him. Sincerely Kathleen.

Dr. ** helped me decide what I should do with my sick pup. I was unsure if a trip to Animal Emergency was necessary. I told her my pup’s symptoms and she felt it best to take her as soon as possible.

The laptop technician was polite and eager to help me. We tried several fixes for my problem and throughout, Laksmann was patient and locked in, finding other fixes when one didn’t work. He solved my problem.

Positive interaction with Kevin and it solved my problem. Thank you.

I really appreciated how honest and straightforward she was with me about my dog. She didn’t try to scare me or sugarcoat anything, which honestly helped calm me down a lot. She explained that it didn’t sound like an emergency or something to panic over, but she still recommended taking him to the vet so he could be properly checked and monitored. I appreciated that balance of being reassuring while still taking my concerns seriously. It’s hard to find someone who is both caring and realistic, and her advice genuinely helped me make the right decision for my dog. Thank you for being kind, professional, and honest throughout the whole situation.

I reached out asking what to look for if my dog consumed onions and was answered very quickly. He told me that she was likely under the toxic threshold but told me what to watch for. The vet has already reached out and assured he would check in tomorrow!

Excellent communication, good understanding of the situation and gave the right advice at the very right time! We were stuck with a default level jack and he help us get out of this unfortunate situation!

This worked out really well for me. The technician was knowledgeable. Understood my description of the problem. Tried the first simple fix and it worked. I didn’t have to call a repair man. That’s always a bonus.

Todd was very knowledgeable about my situation and helped me graciously and efficiently. He was kind and we were able to communicate in English with no problem. The call was not long and he was able to explain the process to me in a way I understood.

The whole process was so simple start to finish. All responses were prompt and thorough. It was recommended that I seek out veterinary assistance and now my cat is on the mend. The online service helped me see what some possible issues were and I felt so much more prepared when we sat down with our vet. I would absolutely recommend this service. They even check back in after.

I asked a question about if I should send money to a platform before receiving money. I got a straight answer and a be cautious recommendation. The guy was prompt and very clear about my question before answering.

My Air Purifier was beeping after a filter change, and when I looked up the instructions, it didn’t really say what to do. I got a hold of JustAnswer, and the technician who helped me gave me good information to stop the beeping. My Air Purifier seems to be working now.

This is a learning experience. Not quite sure how the entire process works. Everyone was courteous and kind. I was just expecting a different outcome. I thought I could order the prescription through your website.

I have a complicated issue with my homeless nephew needing id and documents. I was able to talk through the situation and had resources given to us. She was able to give us links to things that we were not aware of.

The rep was exceptional in helping me. He walked me through the process step by step and was very patient with me. Excellent rep to work with and was very knowledgeable in helping me with my issue which was a battery and power source problem. The directions he gave cleared the issue in 15 minutes.

Expert John ** helped a lot with his knowledge and advice in order to get my Honda CRV air conditioning working properly. I would have liked to tell him all is well, but the chat would not let me.

I was nervous and anxious as I found this little what I thought was abandoned bird. Doctor Alex curled my fears - he patiently walked me through and quickly responded to any and all of my clarifications regarding this situation. To be honest, I didn’t even know this service existed. I am beyond grateful and appreciative! What a difference in service compared to anything else I tried! Grateful and appreciative!!

Logging in takes 2 tries. First, it goes to the usual page, I fill everything out, respond to the AI questions, and then the question doesn't get posted. I close out, reopen, and I am logged in so it works. The replies are always helpful and fast, even on Sunday nights and holidays. I have used a number of topics.

Jins M. N. provided me with an email that was very detailed that resolved my issue. I will try and contact him again should I have computer hardware issues again. I would have liked to give Jins a 5-star rating. However, upon cancelling my contract with JustAnswer, I was automatically force to an unsafe website called Subdelet. Subdelete charged me $1995 two times for cancelling the contract with JustAnswer. I live on Social Security! I'm furious with anger about this theft! Because of this, I cannot use JustAnswer again.

I like Muhammad dm help me. He's very friendly and his understand what I want. Love talk with him. I just next time maybe no buy Visa gift card anymore. So very disappointed for the moment. May next time I will ask before buy visa gift card. I hope easy and look visa have name.

Complicated process to fix. Expert stayed with this until repair was complete. Four problems, V4 diode failed, fuel cut off hold solenoid low voltage from failed ‘ignition switch’ partial failure and 15 amp fuse blown.

The vet stayed with me the entire time I was concerned about my dog's emergency. She gave me valid answers and walked me through ways to ensure my dog was safe. Very thankful for the help. My dog had an infected tooth and I had no way of getting her to the vet for the weekend and the vet stayed available for me to message about any changes or concerns I was having. My dog was seen by a vet and she is doing much better now. She had me check her breathing and and symptoms so she could tell me my next steps.

The tech seemed very knowledgeable and understood my problem. He used remote access to view my problem then did something and then told me to wait for 24 hours before I try to access my email accounts. So we see if this was successful then.

Luis was great! Direct and to the point. Very helpful. However, I was told - NOT BY LUIS - that I would be charged "a fully refundable $5", before I would be connected with an expert technician. OK, a little bait and switch; but $5. The bank contacted me to ask whether I had authorized a $43 charge!!! NO!! I did NOT: I agreed to $5!! Now what?

The entire experience was really great. I was connected with a live vet that I could speak to and he talked me through what to do to help my pet with his ear infection to make him comfortable at home on a holiday weekend until I could get him in to see his regular vet. It made me feel so much better because now my poor dog doesn’t have to just suffer until our vet office reopens.

Dave was more than helpful for me. I am not a computer person and this problem has been so frustrating for me and I believe he has got me pointed in the right direction as of now. At least I hope so.

I happen to come across this site and it was very helpful and reassuring until I can get her into her vet on Tuesday. Thank you for all information. Our family is signing relief now being able to get good sound information now. Thank you.

It was really quick and easy. I accidentally switched my dog's tablets and was looking for reassurance from the vet. He did a great job in explaining what can happen and what to look out for. My corgi should be ok!

The service was very easy and painless to use. Dr. ** answered all my questions in a very prompt, helpful and informative matter, and explained things very clearly. Talking to her has been a way better experience than any doctor I've seen in person. She has even answered all of my follow up questions and given advice on things I didn't specifically ask for. I'm very grateful to her.

Awesome response time and excellent service. The Veterinarian was very knowledgeable and knew exactly what I was asking him about. I'm very happy with this service I received and would use it again if needed.

Had a wonderful experience with Dr. E.**. She gave me good and easy to understand information. I would request her if I ever need help again. Thank you. I was put in touch with a Veterinarian very quickly which was great when I was worried. I now have the information I need to watch my cat the rest of the day for any new symptoms.

My 17 lb. Pomeranian had her yearly vet visit yesterday. Received vaccines. Would not eat any supper last night and has been throwing up all day today, white foam because she didn’t have anything on her stomach. I gave Sassy 1/2 of a 4mg **, yet it didn’t seem to help. Your vet helped me so much on what to do. This is a wonderful platform. Thank you. I did not know it was available. She suggested that I seek emergency care for my Sassy.

I liked his honest answer as to origin & value of this vase, but I also loved that he answered my questions, especially about questions on how to list this vase on ebay & other ethical issues on this vase that came up as I was listing it!

We had our motorhome serviced before heading out. Apparently they aren't qualified to make them road ready. We stopped on our way and the steps wouldn't retract. After reset they did. Before leaving the campgrounds the same thing happened with our jacks. The very thing we took it in to have service. Randall was able to tell us after some information that the in-house batteries needed to be changed out. He was most helpful without even seeing the motorhome. Really appreciate his expertise in the situation. We made it home safely.

Brandon and Jared both were very helpful and knowledgeable about the appliance repair I was working on (replacing the rusted upper rack in my dishwasher). They patiently walked me through the process, asked appropriate questions, and adjusted their guidance to address the peculiarities of my dishwasher. Jared stayed available to me for several days as I worked through the steps to fix my problem. His expertise was amazing as he solved the several problems and peculiarities my dishwasher presented. The best part was, we fixed the machine without a house call!

Thank you so much. We cleaned the internal filter and it worked instantly! Brandon was very thorough with his service. He walked me thru each possible fix. He explained things clearly so I could understand.

This service is unbelievable and very affordable. They were quick to respond and relieved my concern about the issues about my dog. I'd like to thank them so much and my dog thanks them for all their help.

Said it was only $5 but was charged $70 for a generic vet question. Very disappointed.

I had tried to research answers via the internet and personal conversations but had really not had any luck. "James **" was great--very patient and helpful. I will follow through on his very useful suggestions.

My gentleman (sorry forget his name) went above & beyond all expectations. He was professional, kind, patient & considerate. He hung in there with me until success was achieved. He is a True miracle worker!

Harsh ** was knowledgeable, patient and very respectful. Unfortunately we did not yet resolve my problem but it is Not Harsh's fault. The company I was doing business with failed on their end and now requesting more documentation from me. Harsh will be helping me tomorrow to resolve the problem. You have a wonderful employee in Harsh **. Thank you!

After my fridge is fixed, I can do a better review. I had to connect with several people to get my problem resolved. They all really tried to do their best. Jariod that I talk to last gave some good information. I was very disappointed to have problems with my refrigerator, it being less than three years old but if I get it fixed in a timely manner I can live with it. I can not say if I would recoomend this product to anyone or not but If I get it fixed I might give them a heads up!

Amy exceed my expections with her knowledge and advice. We are having a hardship situation and her guidance has been invaluable. I highly recommend her. She genuinely cares about your situation and helping you.

When a strange icon lit up on my 15 year old Samsung washing machine, I thought it was a warning that the machine was going to break. Of course I did not see the icon on Google. After more scrolling looking for icon information, "JustAnswer" came up. I completed the form with the problem and a minute later, Jared, my technician, appeared on the screen. He told me what the icon light meant and thanked me for calling JustAnswer. Jared said I needed to run a washing machine clean cycle. I added the powder and ran the clean cycle with hot water. The strange icon light went off and everything was fine. Thank you so much JustAnswer and Jared for being there to help me! Quick service, great advice and a very reasonable rate!

DanielN427 was again a great resource for my problem. He was knowledgeable and offered excellent advice. He even reviewed the control board schematic to help isolate the problem. He was a great sounding board for the issue at hand.

Excellent and timely support. Phone was stolen and Technician walked me through restoring from an iCloud backup. Questions and understanding were spot on. The Technician was very knowledgeable. The chat was easy to use.

The Dr. asked appropriate and thorough questions to obtain all of the pertinent information about my dog’s condition. I feel that her assessment was complete, resolved all of my concerns and provided information necessary to continue to monitor my dog’s health.

Everyone I spoke to were so wonderful and helpful! I was locked out of my account and they helped me so much! I was frustrated and they helped me! I was having a bad day but they turned it iinto a great day! I can’t thank them enough! God bless everyone there!

Tech support knew less than I did just from reading for 5 minutes on the internet. He told me to try one thing - which I had already done. He didn't want to look further into the problem. He told me to email the manufacturer. Waste of time and money.

Ren is very patient (since am ignorant in computer) and very knowledgeable and very intelligent. I recommend to anybody who have problems, especially to the older people, thinking about his patience and intelligence how to navigate them. I wish a bright future for him, and God’s blessings will be always on him.👌🏽👎👏💐

A late-night panic turned into a peaceful and restful night with the help of the Vet that helped us. Soo grateful for her! Highly, highly recommend.

I got a new tv and I couldn’t figure out how to work it. I am so thankful for the help I received. My problems with this have been solved. Good job guys! Except for this part…I’ve said all I want to say.

I have yet to try the fix, but the man I talked to is obviously well-versed on this. Mick's answers were simple and straight to the point. Very pleased! He gave me a clear direction to go in for this very baffling problem. The problem is either in the tailgate or maybe with the computer.

After I calm down I regret not giving a higher rating to Mr **. I was angry and wanted immediate results. Now I realize that these things take time measure behavior and patience. Going forward while continually doing my job at a high level I will take notes thoroughly describe incidents its time and date and write down any witnesses to the incidents that occurred.

Quick response time. The vet answered my questions promptly. Was given detailed recommendations on what to watch for if emergency medical attention is necessary. The vet also provided what diet was best diet for my sister's Corgi while feeling ill.

The person who answered my questions was very helpful and I was able to relax knowing it was something a little less serious than I was worried about, but I was charged $70 instead of the $5 that I was told it would cost?

Calvin ** did an amazing job and was very patient. Explained everything and let me double-check my work with him. Had several issues that we worked through, but he remained calm. Thank you! Will call again if I need.

This beats spending hours if not days trying to correct an issue that was not of our making. Thank you for the ease of make this doable. I really wish everything was this easy to get done. The timeliness of how you took care of us is notable. Thanks again.

Dr. ** was great! Answered all of my questions and was very friendly and knowledgeable. I had a concern about the recent change in my cat's behavior and Dr. ** help me immensely. She walked me through all of the symptoms I described and we were able to eliminate anything serious. Thank you Dr. **

The dr. Was very professional and understanding, seemed happy to be able to help me. Reassured me and gave me multiple helpful tips on how to take care of my eye swelling. Would recommend to anyone who’s unsure of something and was so much cheaper than a $175 consultation with my normal doctor.

The Vet was so very kind and thoughtful and didn’t panic me and gave me very good instructions on how to keep an eye on her what to do and what to vote for and said it wasn’t too bad as I was thinking. I was concerned about talking to a Vet online or chat, but she was very clear. I say she because the picture look like a woman, but she was very clear with what to do in her questions and just very very kind.

This was my first time using this site. It was very easy to use. My dog had a swollen eye. I wanted to see if she had to go to the emergency vet or if she could wait until morning. The vet gave me the advice I needed to help my dog. She was also very polite. I will use this site again.

Surprisingly easy. Friendly informed response from Brian **. Told me everything I needed to know. If I have any other questions in the future, I wouldn't hesitate to use JustAnswer again. I'll be calling my local social security office next.

Changing from ** to Mint should not have been his horrible of an experience. What a shame it has become so difficult. No one at your organization is at fault… A lot was me not understanding and not being given the correct information to close/cancel one company and becoming unable to use your phone while you are trying to set up the new service. It took 3 days! Chethan Was fabulous. Even when I had to leave he assured me he would be there for me. And he was. Patient, kind, and understanding. A true asset to your organization. Appreciate him… I certainly did. Thank you.

Excellent information and feedback that was needed for a complicated situation was given by the attorney. The attorney was very friendly and kind and was able to understand the process needed to remedy the situation. We are very grateful.

Andre had me send him a picture of the wiring of the Honeywell X2S thermostat. He looked at it and told me to push up the right flipper which actually went over the power wire. I did as instructed and the system worked fine. He was great.

Ted was very helpful. He convinced the way I was looking at the problem wasn't exactly accurate. It boils down to "Everyone Wants Insurance, but Nobody wants to pay for it." I know that, but I was looking at my own problem through very dark glasses. I thank you for your convincing approach.

Amazing DVM Eva was patient kind concerned and made sure my questions where answered. The service was prompt and I only had to explain the situation once. I will definitely be suggesting this service to family and friends… thank you for helping me with my concerns about Abby. May God Bless you.

Technician gave helpful options to troubleshoot and intuited my problem well. It felt respectful and like a real person, rather than a FAQ chatbot. Great response time, too.

Living so far from a town, things can get scary when a pet gets hurt. I am so grateful to the professional vet I was able to consult with regarding my dogs injury. It's a comfort to know that help is available when an actual physical exam is not immediately possible. Dr. ** was very helpful. She asked many questions and answered all of mine. I greatly appreciated her guidance. Just Answer is an awesome website.

The vet collected relevant information, including further assessment on my part. He listened to and verified that he had heard my concerns. He provided enough information and instructions that I knew what to watch for and when/if to seek in person assessment.

I believe Chris is the name of the guy who helped me. He was extremely patient and very knowledgeable about my issues with my Nest thermostat and the help he gave exceeded my expectations. I was pleased.

I was very happy with the help I received from Terry. My question was whether GE makes a dryer smaller depth wise than the one I just purchased, then whether today’s installation was safely done. My laundry room is very small and it took much pushing and pulling to get the appliances in there and hooked up. I was particularly concerned about my dryer vent. Terry listened carefully and answered all of my questions. He was a very pleasant person to deal with and reassured me that everything should be fine. Thank you Terry!

I was very satisfied with the help that was provided to me. He seemed to be very knowledgeable on the subject that we were talking about and I’m very satisfied with everything that he said and very thankful for the help that he provided.

This is my first experience using JustAnswer and I couldn't be happier. Andre was very professional and was able to fix my problem very quickly. When I have to change the batteries again and I will have to I'll know what to do. Thanks.

I started getting help from Kevin right away. I had trouble with finding what he was talking about, but he was patient with me. Then Mr. ** called and Gave me a phone number to try. Got back with Kevin. Before we could do any more, my problem solved itself when I was outbid by someone else.

Sauliha, was a great help in getting my issues resolved. Very patient and very understanding. I had a few things that I needed to have resolved that included exchanged and updates on items I had not received yet.

Being forced because of the U.S. Cellular merger with T-Mobile to use the computer to get a new account number, etc. it forced me to have a frustrating four hours. My wife and I ended up without phone service on either of our phones and I was charged $70 to have help getting things back in order. I really believe that making me pay that charge is not right, as the acquisition had nothing to do with us. And I still need to get an account with T-Mobile and get my automatic payment set up. This has been challenging at the least. But Shaila, who worked with me, was a pleasure to be involved with. Sorry, but this was not a pleasant day.

My Samsung Smart TV would not load the Spectrum TV app. TV no longer had the Spectrum box, so this was the only way I could connect. Was advised to power cycle the TV and it worked. I got the answer I needed to solve my smart TV problem in 2 min and the recommendation worked perfectly.

I was pleased with my experience with Just Answer, even though I was not able to completely resolve the issue about which I was inquiring. Unfortunately, I was calling from Canada and some of the information I had did not necessarily apply internationally. Nikalus was patient and helpful and respected my very limited technical expertise. Thank you.

The advice provided is exactly what I was looking for. If further advice is needed, I will certainly return to this site. The advice included dental terminology and specifics on the VA. The advice provided was precisely what I was looking for, addressing my specific concerns with clarity and detail. I particularly appreciated how it incorporated relevant dental terminology and included important specifics about the VA, making the information both informative and applicable to my situation. It was evident that the guidance was based on a solid understanding of both dental health and the nuances of navigating VA services. If I require further advice in the future, I will definitely return to this site, as it has proven to be a valuable resource for reliable information.

He did a great job explaining to me about how this all happens and was very calm while talking to me even when I was in doubt about something. He just talked very kindly and explained the issue to me. I thank him very much for being so kind to me. Have a great day

Was really easy to talk to, got all the best info and advice for reselling. Really helpful on what to look out for, when it was likely made and the different price points I could expect from different selling landscapes. Overall super easy process and thank you for the clarity!

Just a great and courteous conversation with Tom. He answered all my questions and request for suggestions. My issue had to do with my Range Rover Engine seizing up. Tom proposed for info like a true pro.

Amazing! Needed a second opinion and I feel Better. Now to get my guy checked out at the vet. Thank you guys so very much for helping this worried kitty mom. I love My boy more than my kids LOL! We will get him looked at today. Thank you again so very much!!!!

The Doctor was very helpful and gave a lot of insight. I was able to submit a photo of the area of concern. All of my follow up questions were answered and I was left with peace of mind knowing I shouldn’t be worried because my condition wasn’t severe.

Mechanic Harris was very helpful. With my Ford engine question. Would use again if need be, thanks again.

My rep, "Yachtwork", knew exactly about my issue, and how to fix it. I am an amateur and don't know a lot about jetskis. I am so grateful I found this company to help me. It took about 10-15 minutes until he/she responded, but it was worth the wait.

I received sound advice related to my cat stressed about a new dog. The guidance was better than what I could find just searching the web. The doctor was detailed and very caring related to the situation.

Dr. B, DVM, was beyond excellent. Very thorough, very smart, very keyed in to the issue. She explained things in an understandable way. I am so very glad she helped me.

The coordination was quick and seamless, and I received a detailed response quickly. They asked detailed questions to do the best virtual diagnosis possible, and I appreciate the suggestion to get lab testing to confirm the clinical diagnosis.

Technician Lacked the ability to walk me through the right screens with clear step by step direction even though I sent screenshots of what I was looking at on my end! SO disappointing. This is the 2nd tech & closed pit by saying they were out of ideas when there was no response to my specific messages. Turned over to another tech with no replies after sharing the same information. I cancelled my subscription & would like a full refund! Thank you

Charles was very helpful and gave me information that was needed in order to get the correct part that is needed for our Hampton Bay 8' Cantilever Umbrella. He gave me the phone number to contact in order to get the correct part so that we may start enjoying our patio with the umbrella totally assembled.

I am very impressed by Dr. **’s ability to ask the questions he needed to provide me with the information to alleviate Fiona’s GI issues. He assured me this could be a response to her being boarded this weekend while we attended our grandson's college graduation. We do not travel much so she has not been boarded in the past 3 years prior to this weekend. He gave me the protocol to follow in detail & reviewed it with me very thoroughly. He also encouraged me to reach out to him if I have any further questions. He also said if Fiona be comes worse to definitely seek an emergency vet for immediate follow up care. I appreciate all the help I received today & his ability to put me at ease as far as how serious this can be or become. Thank you Dr. ** for your attention to detail & concern for my Fiona.

HM has superb patience! We got both of my Apple devices back online in no time flat! That 15-20 minutes today with HM eased the frustrations I endured yesterday and early today while trying to solve the problem on my own! Thanks so much.

I had a question about my car, and I did not know I was directed to "Just Answer". I received no answer, and was billed $65.00. I believe that sucks.

Person who interviewed me was very patient, listened well and asked appropriate questions. I felt like I could trust him completely. The tone of his voice was always calm and empathetic. He sounded like someone that I have for a friend. He never rushed me to answer more quickly.

I came home from a trip and my microwave was locked. I don’t know how it happened? It was fine before I left. I called JustAnswer and a service man walked me through the steps to unlock it! Now it works! Great!

My question was a very technical question in regard to the transmission on my 2004 Mitsubishi Fuso FH box truck. Took close to 6 hours for me to receive the answers to my truck's transmission problem. The answers from Dan ** the expert are the very best which I did receive after I waited for some hours. I very much greatly appreciate Dan **'s advice, thank you Dan ** and Just Answer.

Helpful during lengthy and nerve wracking restore and setup process after being forced into second phone reset of the day. Accepted responses and led me thru a reset that was taking slightly altered course from first one.

What a bunch of crooks. Never signed up for this service. Just a hustle.

OLD Mower with No Tags on it, and Your Guy Tim was able to figure the Model Out on a 10 Y/O Snapper for us to be able to order a bagger attachment! Part # for Obsolete Part provided and Tim actually was able to find the Correct Part on Ebay!

The problem is Synchrony Bank just billed me $225.09 for an Amazon account charge of $147.00 posted February 8, 2026 but never billed me until now May 6 the bill date. Ratan_C was most helpful and patient with me to guide me through the steps needed to review my Amazon account which clearly showed that I had made no charges or purchases this year 2026. Now what? I await his next step, thanks.

She was very thorough. This is a great place to go for answers when you can't afford a lawyer to do everything for you. Most of this I can do myself by having Candice guide me on what to do. I can't even afford to speak to a lawyer in an office. This lets me ask a lawyer any questions I want and do most of it myself. Candice actually gave me more information and answers than I asked for. And numbered them first to last so that I knew what I had to do in order. Most important was first.

The doctor was very knowledgeable and gave me great information and advice. Told me what to do with the medication. She taught me how to comfort my dog when I have not been able to before. Her advice was spot on.

Received immediate help with an accidental drug in Justin for my five-month-old puppy and had very clear communication on whether or not it was in the toxic range and how to monitor for concerns, what to look for.

The doctors appeared to take her time and really research into my issue before responding with her insight. She helped me understand the causes and how to fix my issue. Doctor was professional and polite.

You pay $5 for an answer, but all of a sudden they charge $41 month. Our credit card sent us a fraud text about this first and they got rid of it. The charge appeared again several months ago and we disputed it. Will keep this up till they get so many chargebacks. Oh and by the way it was my 86 year old mother who fell victim to their scam.

I recently bought a used boat and there were a few concessions in the terms of the sale—repair to a heavy lift door hardware set and a cooktop grill. I wasn’t sure where “to turn” to look for how to gain info on the concessions. The service provided me live chat option with a very knowledgeable resource that provided me the great info that I am now armed with to go make the repairs and upgrades that were part of the sale. I look forward to completing the projects and to soon get the boat out on the water!

I was first deceived when I googled ZELLE Customer Service thinking that I was talking to ZELLE. I was deceived again into providing my credit card and was charged $43 instead of the $5 announced as fully refundable. Do not use this company. JustAnswer is now ignoring my repeated requests for a refund.

He (Michael **)…. Knew I asked how to obtain social security card as my online account — He said a computer & a telephone 2-factor authentication since 2015! Thank you for insight, knowledge & patience…

Drew. Handyman. This individual was very thorough and detailed in helping me diagnosis my problem. He went above and beyond and greatly appreciate all of his knowledge and details. Now I am confident about doing this repair myself!

Highly recommend. Very fast and answered what I had asked right away. Seemed very friendly and the Dr (vet) eased my worries about my feral cat named Angel. Thank you soooo very much. He developed a rash from flea and tick medication.

Amazing legal guidance based on the information provided. The guidance assisted with my legal issue perfectly. They answered everything I wanted by also providing details on what I needed to back up the answer.

Terry B was my mechanic and my goodness do I owe that man a beer! He sent me so much information that I could understand. Terry explained too what to do or try with my tractor that wasn't like reading manuals, and he was patient with me, seemed like he really cared and even went of his way to watch a certain video to then pass it on to me! Very informative! Thanks.

I am satisfied with the answers for now. I will continue to search for more. My cat has severe pneumonia and wondering whether he should be let go or not is difficult. Hopefully, I will find more information. Thank you.

Legal ** gave me very clear and helpful advice. He was able to answer all my questions and put me at ease. He also explained the reasons for his recommended, clear plan of action that I truly believe I would be wise in following. Highly recommended.

Mark P was very prompt and knowledgeable. He helped me with the history as well as with an appraisal my father's pocket watch.

Carl was very helpful and connected me to a Nespresso repair. We did a video call and the machine is working again!! Thank you so much! Also helped to to get my new machine registered! I had tried everything in the manual with no success so this call was very valuable!!

Never spoke to anyone but was charged $70. Total scam.

Really for a $3 question, I got a $1 answer. It was not helpful.

He asked too basic questions on how to fix my seeing machine. I did all of them before I called. No advice other than call a professional! It also said it would be $5, and it was $65!

I had a question about whether and how to copyright lyrics for a song that I wrote. I want authorship to be clear, but for the lyrics to be used freely, if they will be helpful to anyone. The advice I received was clear, concise and considerate of my particular goals. I am grateful.

My original question was to Samsung regarding my tv remote. Since AI could not answer the question, I was transferred to Just Answer for a solution. I spoke with a technician "Steven" within 2 minutes and he was an enormous help. He gave me instructions on how to proceed with my issue, explained in detail the cause and answer to my problem and then when asked explained to me what Just Answer is about. I was elated to hear that by joining I would be able to speak to a human being about similar issues and questions regarding a whole realm of items. Not only will I be using this service but will spread the info to everyone I know as we all have the same opinions about the lack of assistance and information that we can understand and use.

Great experience with JustAnswer. I was looking for guidance from a vet for issue with my dog. It was easy to access the service and I got immediate attention in the form of a call from Dr. ** the Dog Vet who gave me clear direction. I was able to share pictures and get the help and answers I needed.

He was very nice and gave me some good tips on what the problem could be. Maybe cough is caused by his bad teeth. Also gave me cough medicine advice. He was very caring, understanding, Knowledgeable and helpful. I wouldn’t hesitate to call again.

Dr. ** is an incredible physician! Having been a 34+ physician myself, as well as a medical educator, Dr. ** is without peer! Additionally, not only is he far beyond brilliant, he’s extremely compassionate, doctor who has stellar social graces!

Vijay, the technical assistant, was very patient and competent. Over the phone, he guided me through the process of cleaning and realigning the print heads, etc., of my Canon printer/scanner. He made sure that I was satisfied with the quality of the prints, after we made the adjustments. I did not feel rushed or confused. He was very clear and understanding.

I was helped immediately. I was understand about my problem. I do believe as if now it is being resolved.

Agatha was great! She worked with me (a novice) and was right on when it came to solving the problem ~ my address was no longer listed and once it was entered again I’m now receiving e mails again! She was wonderful ~ THANK YOU‼️

This is a scam! I authorized 5 dollars, they used my cc info and charged me 70$.

Anthony was very helpful in a bit of a complicated matter, searching for a lost DNA result. It is still a work in progress, but he was attentive and helpful. I appreciated this service. Ancestry.com needs to understand that when you go on their site, there is no way to communicate directly with them, or how to contact them to help with a problem. I had to do detective work to find out how to investigate my dilemma. It would be a great asset if ancestry.com had a link for such a problem. Pass that along if you will, as I still haven’t found any way to contact them. Thank you. Side note: I am an elderly lady, in my 80s, still able to navigate websites, shop, and love researching on the net. However, it is not always easy, and today with Anthony’s help, I might just find an answer.

As this is my first experience with Just Answer, I felt a slight intimidation with the whole process of booking and confirming the access to NapCabs at FRA. With TANAYA`s help every steps of the way went extremely well. Two thumbs up!

Agent was difficult to understand fully due to their accent. Otherwise agent seemed knowledgeable about my request of returning the products and refunding of purchase price. Agent was friendly as well as knowledgeable.

Sufwan was a HUGE help. We thought it was this but ended up being that and it will be a simple repair for me. He nailed all the possible problems and we ended up with the cost of a roll of wire and my time to put it on the engine. If I could give 10 stars I would.

Andy was able to solve our problem when other methods didn’t help … Very knowledgeable. We had changed to a new phone and when that happened our Yahoo account didn’t transfer properly. After reviewing with Andy, he gave us a few ideas and where to look and it worked. Thank you, Andy.

I never got a call back and was charged 70 dollars. Shocking service. Then I got a call asking if I was satisfied, I said I was still waiting and they just hung up on me.

The simple query was meant to cost me $2, but got charged $70.00, was calculated and sneakily documented. Assured me that I will be getting a refund within 3-5 days and still waiting 5 weeks later. Very disappointed and let down on all levels.

The expert found the GM installation instructions I needed to install my trailer hitch on my 2023 GMC Acadia. It only took him about 10 minutes to get me everything I need for part# 84446763. I purchased from a dealer who was unable to provide me with the installation instructions.

Found the overall process getting to an "expert" very helpful and quick. Working with the expert provided clear questions and instructions for what should be tested next and provided very quick responses.

Prompt and qualified answer... helped with issue tremendously. Thanks Lori. Appreciate your time and effort. I pray that things will go well, and we can resolve this issue. Your experience with this subject is honored.

What a pleasure to deal with such a professional, excellent service. Really appreciate, took me out of a bink that I thought would cost me a lot, his knowledge of electrical components is excellent. Thank you.

Dr ** got back to me quickly and gave me exact instructions on what to do. It worked and now we are watching our pet to make sure the pill she took doesn’t affect her. So vomitted exactly like vet said she would do. Thank you for your help Dr ** and the vet assistant.

I was panicking over a toxic chocolate being ingested by my dog and both the first person who answered my chat and the vet did a great job keeping things matter of fact, simple questions and not too many questions at once or in a hurried manner. I felt very relieved after my chat was done.

I had a conversation attorney Lori who was extremely helpful when I needed it. It did take some time before an attorney came on the line and I was able to speak to JustAnswer about that situation which they did try to clear up for me.

Very thorough. I appreciate the help. I will follow and be aware of any changes. The response was quick and helpful. I will dare my dentist ASAP and will look for signs that I need to take immediate action.

My grand pup began eating grass on our morning walk and shortly after developed bloody diarrhea. I’m crazy about this pup and my kids would be devastated if something happened to him. My regular vet is closed today, so I reached out to find out what to do for him. I got prompt attention and relief of my worries.

Denis is outstanding! His IT knowledge is incredible and his approach, patience and understanding … Impeccable! A KEEPER!!! I was very fortunate to have Denis at my side while going through a maze of the unknown for me!

The technician that contacted me was very thorough and very helpful and he guided me through the steps to figure out what was going on with my phone and fix my problem perfectly and I appreciate it very much. Thank you!

It is Saturday and most regular veterinarians are closed. My Rescue that I have only had for a month consumed pine needles and has vomited twice. I stumbled upon this service by accident and was very pleased. I was connected quickly to a veterinarian who read my information that I had provided and gave a answer that made sense and was helpful. Would highly recommend.

My lawyer, Richard was knowledgeable and gave me good advice. I wish he could speak for me. I do not want to correspond with these people alone. I ended the chat feeling a little more confident in my matter.

The technician helped me fix the problem VERY quickly and easily. He knew exactly what the problem was, even though I had no technical ability to describe the situation. He explained what to do, was very patient, and the problem was fixed in less than a minute! My only issue is that JustAnswer says that they need a credit card for a REFUNDABLE $5 fee, but then the charge comes through for $70. I wish they were more upfront about how they charge customers. In any case, this saved me who knows how much from actually calling a repairman to come to my house.

Overall experience was very good although we could not resolve my email issues. Matthew was friendly and knowledgeable. He worked with me for about 20 minutes and also taught me a few things. I'll use this service again.. Overall experience was very good although we could not resolve my email issues.

I was very happy with the experience, except I did not realize until the end that I was not speaking with someone directly from Juno. The person who spoke with me, seemed very knowledgeable. He was even able to give me the phone number which I needed to contact my email provider.

Very pleased with the information provided by Justin. Answered me very quickly and set my mind at ease about reading what is put out online. I certainly won't hesitate to check with him again if I have any questions.

I never expected you guys to charge my account 70.00 dollars for a never answered question! What a joke!!

My questions were all answered and my problem resolved but I had the hardest time understanding him! I had to have him repeat his answers several times and I still couldn’t understand what he was saying!! Sorry that is my only complaint! 😢👍🏻

The technician resolved problem very efficiently. He was extremely helpful and walked me through the process of getting my laptop back up and running. He was very helpful and efficient.

The technician was knowledgeable and friendly and eager to help. I would definitely recommend this service to anybody. I’m sure he saved me lots of time and lots of money and save my pool from turning green.

My first call was dropped since I was driving and not able to answer. Later I did get a call from Adam. Since he has not reached me earlier he was trying again. And he was great. Very informative and offered to help again if his first suggestions didn’t work.

I had a sudden unexpected refrigerator failure and Mark the technician was most helpful. Although the results were not favorable and I had to buy a new refrigerator, the technician was most helpful. I wish it could have been a simple fix but it was not as the compressor had failed.

Everything went great but he said he sent me some information to my email and I never got it, can he resend it to me. My experience with him was very good and I appreciate what he did for me. Thank you very much

Our lawyer was knowledgeable and extremely helpful. Gave some good suggestions for our situation which included potential sale of artwork created by my deceased uncle. A suggestion had been to create foundation where benefits could support his selected charity.

As of yesterday I was suddenly unable to reply to anyone on FB Messenger. FB was asking me to confirm my identity. This company popped up in the help box. I was totally afraid they might be a scam but it is definitely legit. Beyond that, I was anticipating that I would be stuck on the phone forever trying to get it handled as so often happens with tech issues but Usman helped me clear the problem up quickly. Very grateful to be able to talk with a human- not have to deal with AI- and for the quick solution he guided me through.

Well pleased with my interaction with the ASE mechanic. Raymond gave me several good suggestions with a reasonable starting point to make my headlight control repair beyond the obvious fuse and bulb replacement.

It's said free chat but then take $70 for them to answer one question, no that's crazy. Don't put free when it's not

There were several roadblocks to changing carriers and starting with a new phone. I was provided with useful information to deal with carriers and the many bots encountered. It took awhile as I had to gather a lot of information, but it all worked out.

Mr. Eddie ** was very professional and took the time to answer my questions, and he was able to research the information that would help my brother resolve issues with the Department of Motor Vehicles in the state of Oklahoma. I would recommend him for any situation you might have.

Initially the calls kept disconnecting - It was frustrating, but I found a very thorough and detailed message link from the agent sent to my phone, It provided me with everything I would need to do and how to handle the situation correctly.

Please don't fall for their answers. They did nothing more than a Internet search that you can perform yourself.

Very poor business practice. After asking a question they told me to go to store & ask Xfinity. If I wanted to go to the store I would not have paid for an answer. Not only did I pay for that answer I was signed up for a monthly subscription that I was not aware of. When I tried to ask for a refund they blocked me so could not reply to them asking me why I wanted the refund. Pretty chicken shit if you want my opinion. Avoid this company!!

The person(s) who helped me did a great job! How do I find your site in the future? Those who helped me were very patient, and kind and did not treat my lack of tech knowledge with disdain as some other sites have. I am grateful!

The tech was very helpful very polite, knowledgeable, and I truly believe he solve my issues. I really can’t believe there’s nobody in the Marblehead Ohio area that can help me with this. Thanks so much.

Clear answers with definitive action steps listed out in bullet points. He told me exactly what I needed to do along with appropriate action steps. I needed to file a contempt motion and find an attorney in the state where my decree was issued. He clarified things for me as I asked follow up questions. The response was swift and easy to understand.

I had to return the items, the sizing was large so I didn't like the way they fit. Returning was not a problem. The technician who helped me get the return done and the postage label printed was great. I would recommend buying from this company to a friend or family member.

This is a scam. I talked to the Chatbot and they said to pay five dollars to have someone call you and then they charge my card $70 and now they’re saying they can’t refund anything. This is a scam.

Great response and advice in less than 30 minutes time. Received professional advice in a timely manner at a fraction of the cost of a legal consult. The attorney took lots of time to ask initial and also follow up questions.

ChrisC answered my questions and got my Lenovo laptop operational again within minutes. I will definitely use Just Answer again. gts

The reviewer was very patient and conscientious. Walked me through LCD screens and router issues. I am a techno peasant so patience was critical. They told me what to say to the future repairman. I may still have to call a repairman but I now know what to say to the repairman.

Pearl and Anas were very helpful. They responded in a timely manner. Gave me information that I hope will help me resolve my issue with my husband's phone. Anas asked to get back to him if there was anything else he could help me with.

I had a Sansui Monitor connection issue! I was told by the agent after a few information requests that I would be charged $2CAD refundable! I looked at my credit card bill and it charged me a whopping $68CAD and the call took 5 minutes and was not solved! This is very bad service.

Dr ** was very helpful. In all the years I’ve had pets I never knew about a calcium deficiency causing seizures in new moms. Dr. ** is great! I’d recommend her to anyone who is on a budget and cannot afford a pet emergency.

The doctor listened to my concerns, took time to explain, and gave me his recommendations, and filled my prescription. He was informative, professional, and very honest and straightforward. He was very detailed about seeking treatment in my area.

Benjamin was very courteous and swift at answering my question or any following ones I had even going as far to break down the process as he explained it to me. He was also very respectful and patient considering I was unsure what to do.

Talking to Jan was very informative & helped me a lot with obtaining the right contacts for me to make, to deal with my immediate problem with my Manufactured Homes Park Owner, to address & fix the unhealthy & structural damage being done to me & my Home, from the excessive amount of sitting flooding water on my monthly rented Property Lot that my home is on. This is due to the lack of having any proper & lawful water drainage system installed on this Mobile Home Park Owners property! Thank you to Jan & the service provided by Just Answer!

He took forever to answer and reply. Was very frustrating to chat.

I spoke with (**) I had a virus on my computer. He was able to resolve the issue in very short order. There was no charge.

Very helpful and patient. Solved my problem in short time. Walked me through all my issues and concerns. He had to wait while I ran back and forth from my furnace to the thermostat. Had me check on all connections.

I was unfamiliar with the wiring configuration in my wall switch box. He walked me right through my questions and explained everything that I had questions about. I was able to send pictures and he explained everything, then when we were complete, I was able to finish my project and everything works as advertised.

I was able to get an answer on how to try to get a return on Jelly Burn liquid drops. The shipping slip really didn't have the answer. It didn't have the name of the company. He was patience and I gave him some information on the bottom of the slip. He instructed me on what to do and what it meant. I wish I could send you a receipt but didn't get one

Never answered some of my questions. Told me that Facebook suspended me until 5/1. Some input. Do not a total 0. I paid $70 to be told to wait. He sent a text saying he would call in 15 min. It’s been hours & no call. He did communicate with texts.

Joe was great to talk to. He recommended a kit by Freedom Racing and we discussed alternatives. Also discussed Possible alternative ways to hold the crankshaft from turning when installing/torqueing the harmonic balancer bolt, as well as general types on installing timing chain and phasers. The Amazon DP version of cam holding tools will work for a one time use but the Freedom Racing kit has everything needed but for significantly more. He assured me Ed that because of the internal design of the phaser it is required to use a phaser holding tool.

John Deere L 130 lawn tractor mower engagement switch would not stay engaged. Tried a new switch. Still no satisfaction. Contacted John Deere and talked to an expert. He solved my problem and everything is working as it should.

The gentleman I spoke with was Ahmad **. He helped me get an Instagram account back that I had lost access to since 2019. I was skeptical about JustAnswer but now I know they’re legit! I am a very satisfied customer.

Lawyer provided with specific Instruction, that should help my case. They were very detailed, and done step by step. I submitted some photos, which shown inappropriate use of parking spaces in my coop garage, and based on those photos practical steps were recommended. I am very glad to use this service and will recommend it to my friends.

Kelvin did an excellent job. He did a great job of troubleshooting the issue. He was persistent and worked through the problem and came up with the ultimate solution.

I was getting so upset that canceling a subscription was impossible. The rules said I needed to give 72 hours before my next shipment rate. I was just on that threshold but this company told me I need to pay half of the order $40 and my obligation would be satisfied. Your employee was very confident she could cancel without a penalty fee. She was incredibly kind and truly a pleasure to interact with. Within one hour, I had multiple notifications that my membership was cancelled without a penalty fee. I am so grateful for your help. Thank you!

Great experience with Technician, I was just curious why need to pay $5 (refundable). It does not make sense to me. The support given were done in a timely manner. The wait was not that long. The recommendation was straight to the point and my concerns were addressed to my satisfaction.