JustAnswer Reviews

Watch out..!! Bad experience with this site.. First time users are told it's 5$. Was charged full membership saying I used them before..False claims. Be aware.. Take care more about money than answering a question you have.. Crappy.

What a great service! I've just spent the last 40 minutes with a highly trained technician who helped narrow down what the probable issue is with my Kenmore Elite refrigerator. Fortunately, I have a 10 year warranty on the compressor, so I'm hoping the only cost will be the labor involved to replace the linear compressor. I really feel like Joe was asking all the right questions, and troubleshooting the "symptoms" as I described the situation. I'm confident that he has assessed this problem correctly. What a guy! I really feel good about the Just Answer website. I have a summary to use when I call the technician tomorrow. This is all very helpful.

Chong did a fine job at helping me get everything working again after having a battery replacement. I had a little bit of a problem understanding what he was telling me (partly because I am not familiar with cars and partly his accent) but he definitely knew the product and got me the answers I needed.

Very informative and knowledgable. Daniel was very friendly and has great customer care and interaction. His information about credit reporting and the Fair Credit Reporting Act was very in-depth and accurate. His repsonses was friendly but factual and not just what a customer wants to hear. Would recommend him to friends and family.

I have been using AI (Copilot and Gemini) since I started this information gathering mission. Today is the first time an attorney has shown that I have merit. I'm still no closer to finding an attorney who will represent me, but still feel optimistic.

They were very knowledgeable and helpful regarding my question. I asked how often I could take my Hydrocodone and they knew the answer right away! Thankful to be feeling much better. I’m glad that I always have a knowledgeable team behind me to answer any of my concerns if I cannot find the answer myself. Thank you Dr. S.

A friend in need is a friend indeed. I appreciate him staying on the phone with me. Thank you for educating me on cars and sharing your knowledge and skills. Such a valuable service that the experts on Justanswer provide.

The horrible subhuman that I spoke with had no respect, didn't care to listen, talked over me, kept antagonizing me, was very disrespectful, was rude, was a complete asshole and may have been the reason why his law firm may have missed out in being part of a potential, history making and righteous case. Shame for him for clearly illustrating how much of a jerk he is and what a poor representation he is for JustAnswer. I hope that in my remaining life that I never hear his damn name ever again or will ever encounter this slumbag in any form, communication or in any capacity. He is definitely a good representation of everything that is wrong with humanity.

I was having trouble with my IPad storage.. The gentleman that helped me was very knowledgeable.. I didn’t feel intimidated going through the resetting process. He gave me detailed instructions and was there with me at every step.

I spoke with Louie who has 42 years experience. He diagnosed the issue and provided a cost effective solution. He recommended that I purchase a water heater tune up kit at Home Depot and that it was a simple matter that did not require a licensed plumber. He was patient and very affable over the phone and I would recommend him to anyone.

Just Answer is very silly. I went on and told them I did not know how to go online. They were very willing to sign me up and get me a lawyer.

JustAnswer made sure to get all of the information before making an assessment, and the vet was patient, kind and very helpful! Love that there is a real person at the other end, and the chatbot that opens the conversation was even pleasant to deal with, unlike a lot of AI and bots.

My dog ingested a large amount of fish oil capsules. My vet told me to call poison control, which I did. However, I also wanted to speak with a vet. I got in touch with Just Answer and was matched with a veterinarian relatively quickly. He asked about our questions so he could assess the situation. Then he advised me of added vitamins that might make the capsules toxic and how to read signs of distress in my dog. Great follow-up as well.

The advice and assistance I received was wonderful and just what I needed to know! We smoothly moved from trying to recreate my original repair method to a new and more durable and easier method, to advise me on how to fix my broken drapery cord without jamming up the motorized pulley through which it must pass.

The basic questioning by the A.I. was easy to answer. I was connected with Dr. ** who was very kind and spoke in a way I could understand, meaning no medical terms doctors usually use. My experience was great...

Stephen was so helpful and honest and quick to answer! The consultation was very informative and I feel far better prepared than I did before. This was a quick call but I feel I got a lot of information out of it.

Very fast, friendly and professional advice from a seasoned veterinarian at only $5. THAT'S hard to beat. I got the answers I needed for our new puppy to give us a little peace of mind.

Great service by an intelligent and patient young lady. Spent a great amount of time with me on phone. A true professional - and a credit to your organization. Went through many minor details in an organized way. I was very much satisfied by your professional service.

Jamie was very knowledgeable and understood the issue. He listened to what I thought would correct the problem. After discussing the pros and cons of this it was his recommendation to correct the issue using a different approach/solution. I agreed that his approach to correcting it was much better and would ensure a lasting solution. Thanks to Jamie his knowledge the I will use his recommendations to correct the problem. Thanks Jamie!

Everything was understandable and clear to understand for a computer-illiterate person. Thank you. The gentleman was clear and concise in his speech. He was very patient with me. He was very helpful and made sure I was doing it correctly.

I am very pleased with the quick response I received online. The assistant asked clear and specific questions, which helped me to give her the details of my problem. After analyzing the problem, she connected me with a technician. Response from technician was almost immediate. He explained and guided me to fix the problem in a professional and experienced manner. I am very appreciative of the assistance I received. My problem was solved. I will use and advise others to use Just Answer.

After giving the Dr all of the information I could provide, he was able to clarify some of my questions and what steps I need to take. Very satisfied with the Dr interaction. One complaint is the system would not let me reply. The screen froze so I couldn’t type anything. The Dr didn’t know if I was there or not. Luckily I was able to finally respond. This happened throughout my session, that I paid for!

Pleasantly surprised by the speed of response and quality of advise by the Vet. The verbal diagnosis provided by the vet based on my description of the problem seemed very accurate. The fact that it was deemed not an emergency by her was also relieving to hear and I will now take him to his regular vet with the input she gave me.

Awesome doctor. Billing was distressing. Pay $5.00 that became $38.00 after card information was given. I would have paid that anyways. Cheaper than a visit to my primary. Still felt sneaky but the Doctor more than made up for it. Concise, caring, and made sure I understood everything. Thanks again Doctor.

It took over an hour to solve the problem and get the sound working on my LG. Not the tech's fault. LG doesn't make it easy. Finally had to reset everything to make it work. Went through many solutions before finding one that worked when the fastest way was to reset everything.

Dr. Steve made me feel better about my silly mistake. He assured me that I would be ok. I explained the situation and he said the medication would still work, not to take another dose. I feel better, even though it was a mistake that has never happened to me before.

My employment questions were answered quickly and clearly so I could understand. The information I was given was very helpful in deciding how I should proceed in my situation. Even though the "free" consultation charged my credit card $70.

My family went out of town for the holiday and I was stressing out about missing my pup's Sentinel pill & not being able to get it for him until we got home. I found JustAnswer and after talking to a certified vet I got all my questions answered and can finally relax and enjoy my vacation knowing my puppy will stay safe and healthy. Thank you so much Dr. Erica!! At E. **.

The doctor calmed me down and led me to believe my dog would be ok. He didn't think my dog ate a fatal amount per his size and healthiness. I'm watching my dog. Now I have no other opinion. Now I'm blessed by their rapid response.

I was inquiring on how to receive the congressional Medal of Honor and Dustin was very helpful and referred me to the National Archives website after I was unable to locate my father's DD214 or discharge papers from WWII.

This was easy to access, low cost, and a quick assurance that my dog is okay! I’m very happy with the support I got. I am not being paid for this review. We were concerned about one dog ingesting another dog's medication (small amount) and any other pet help lines were $89+ which was kind of wild. This one was affordable, easy to access and had a vet on the chat quickly.

I DID NOT RECEIVE ANY HELP. Just a phone run around to other people, most of whom I could not understand. Lots of delays, no incoming phone calls that came through. Immediately went to Voice mail. Unable to contact Jarid, the technician, when calling them back immediately. ALL I needed was a referral number to be able to get my chosen repair company reimbursed after they fixed the problem. Did not need to talk to this company or pay them any money for all the agggravation!!. Now to try to cancel my account with them that was no help at all. What a racket!!!!

Pat the tech was very knowledgeable about this topic, he answered all of my questions. To resolve my issue.

I worked with one techie (Raushan) and she not only didn't help me, she disconnected from me. She said she called me, but the phone did not ring. When I sent her a message, she did not respond. I accessed another techie (Ashik). He solved my problem in less than 15 minutes. HP sent me to Just Ask without a charge, because they couldn't solve the problem to start with.

Dr ** was wonderful My phone wasn’t working but he kept trying to get ahold of me anyway. When we finally connected he took a long time to discuss possibilities and suggested solutions. It was great.

The company uses fraudulent advertising to get an unsuspecting people to use their service. I signed up when I was told that there would be a $5 refundable fee for using the service - there was no mention of a $70 charge which appeared on my credit card statement. And the $5 refundable fee seemed to have vanished into thin air. I currently am disputing the $70 charge with my credit card company.

Verified what I thought was the problem, and confirmed that I only had 3 O2 sensors. Thanks for your help and I can keep putting some garbage to get the rest of the message longer.

I understand the review of the issues but it still does not offer real answers to why when she went and had everything but because her BC did not say **. It wasn't sufficient enough for them but they did really what exactly is needed.

I love the quick response time and they’ve never given me bad advice. I appreciate the ability to ask for help in the chat without losing contact with my lawyer that took a lot of anxiety off of me. 🙂 It is well worth the cost.

Their service is not accurate and they catch people on monthly memberships without their permission. We spoke to a live person and was advised we would only be charged a one time fee not a monthly ongoing membership of $65. Be careful with this company, they will keep charging you monthly hoping you do not catch on. Plus their advice did not help us, they were not familiar with Florida laws. They never sent any email or text messages about membership fees.

I really like the Dr. He answered all the questions. I gave him two screenshots of this ringworm that I had on my back and he was able to diagnose that. Also, I provided additional information about my epilepsy about all the medication I’m on. I also asked about contact is it OK to sit on couches? How often you need to wash your sheets, your bedding, all pajamas, all that etc., etc. Public pools, you are not to use a public pool if you have ringworm and also get information is it’s not an infection. It’s a fungi and what to do as far as OTC cream. I’m very pleased.

This was a total ripoff of an old lady unable to get out of her house on her own. I can’t believe you people would take advantage this way.

I was clueless and really needed some education and advice about financial issues regarding inheritance tax from an investment account. The answers given helped me to understand everything I needed to know. It was such a relief not to be floating in the wind, but to get the answers I needed. A wonderful service for those who don't want to make a mistake about important financial issues.

We needed help with a pool that mysteriously got a 2 inch cut on the side, right near the bottom. Full, brand new pool with water delivered. Cha Ching! Sooo upsetting! I was immediately connected to Randy ** and he was very helpful, polite and made the situation seem less dire. We followed his instructions and so far, so good! Many thanks to Randy for his helpful suggestions! And also to our granddaughter Bianca for being our underwater scuba diver! :)

Navika was very professional and courteous. She helped navigate the process to get me repair scheduled.

Being a senior, technology is foreign to me. I tried getting a fix for stupid phone and JustAnswer claimed 2 dollars Canadian was fully refundable; no mention of the 66 dollar Canadian monthly fee and when I spoke to the company representative (who alongside the company) are not honestly informing potential clients about the initial payment process. They are however very accommodating in closing the account and not refunding anything including the fully refundable bait of 2 dollars. If there was a negative number of stars they definitely would get a minus 5. Derek **. Just got more than answers.

The person helping me was so understanding direct and calm, and he did not mind taking the time to go down each point with me step-by-step as I sent him when I did picture by picture which I really appreciated. He is a real gentleman and I am happy I got him this late.

Didn’t have much of a review, positive or negative, until today when I asked the AI employee for a $45 refund - and she readily agreed to it. That made my day!! JustAnswer definitely has most of the answers, but their $45 sign-up fee is a little steep.

I had totally screwed up my old account when I had inadvertently changed emails and canceled the old email address— which contained all of my old historic family data. So I called for help and received unbelievable assistance!!

Michael was knowledgeable and thorough. He was very patient with me. He knew everything to check. He knew how to check my log-in information. He was also able to go out and check with AOL support to see if there were any reported outages.

Seems to be a total scam. Consumer Financial Protection Bureau sounds official until you follow the rabbit trail. Ad claims 14 day trial. Read the fine print - $5 now AND $65 monthly. A reputable firm doesn't require a fee unless/until the consumer gets results OR tell the potential consumer, "We don't see enough merit to take your case at this time." Chatbot disabled until payment received. I DID NOT - that's when I closed the chat.

I was stuck trying to get a new Brother printer to work, but Ashlk talked me through the process, and it now works, had me delete the Brother Mobile Connect app and download the app again and was able to finally print from my iPhone.

Jessica B helped answer my concerns about traveling without my kids while in the middle of a custody dispute. Answers were immediate and clear and she provided guidelines on how to move forward. I am feeling reassured in my presence in the children's lives and feel more confident knowing I have access to legal representatives whenever I need.

Queeneth E. was very informative and logical with her response to me. I can only hope that the problems that I've encountered can be solved as simply as possible from learning more from the Just Answer expert availability. EGN

This was an excellent service. My dog consumed a small amount of food containing chocolate, and I wanted to check to make sure that it was not a toxic level. The doctor checked everything really thoroughly told me what the levels would be for the weight of my dog and said that it most we would see some mild symptoms. I pre-appreciated Dr. B's thoroughness.

In talking with your mechanic it was very helpful. I told him what was going on and he offered a great suggestion. I am in the process of doing that. Once the part arrives.

He was very professional. Kind and to the point. His accent did not interfere with my ability to understand his words and his directional help in doing what was needed. Thank you and just in my opinion for this to always be successfully ran at all times only use individuals who are very well spoken and easy to understand. With no negativity in this at all it's just really buzzer when you can't understand the person on the phone whose #1 job is to be understood. Maybe direct each customer to an operator who is there for help that speaks same language and is from the same country?? Idk it would help your customers if this was achievable. And like I said before this is without prejudice nor racism in any way. It's actually to be honest in reason from lack of intelligence and ability to speak and understand multiple languages so maybe it's just me... lol

I was talking to one agent and got disconnected by me. It wasn’t her fault. Then I talked to another and he was very helpful. I don’t have anything else to say but they were very helpful for me. He told me everything I needed to get my problem taken care of. Thank you.

From the moment I reached out, the Customer Care technician was warm, welcoming, knowledgeable and provided a thorough rundown of the various issues which may be affecting the dishwasher. All questions and responses were timely, clear, and concise--making the overall experience nothing short of outstanding. As a result of these practices, the GE Customer Care technician deserved a 5 ⭐️ rating.!

The automated AI question and answer at the beginning of support was helpful because it allowed me to elaborate on every aspect of the problem I was having without feeling rushed. The followup communication with a human helped to develop a big picture view of the problem. It made the problem i was having a lot clearer for me and the support person.

The text chat was responsive very quickly to my questions and matched me with a doctor within 2 minutes. The doctor called me within 5. I was very skeptical before I decided to use the service. And I would recommend it to anybody.

Everyone was very helpful in answering my questions. I wasn’t able to get the answer I was looking for but I would use their services again. I wanted to know how to get a mug from Steven Crowder’s mug club because I didn’t get one and they thought I wanted to know how to sign up for Steven Crowder’s mug club. It was a simple misunderstanding but everyone was very nice to talk to and helpful.

Truly appreciate the Expert help and Advice in resolving my technical issues. Joeg ** was a great help! Hopefully I can utilize his expertise on any future HVAC problems or issues. This has been the best experience I have had in getting immediate answers without being put on hold for long periods or waiting for call backs while dealing with an HVAC problem. Thank you!

Thank you for the help. You guys were great. Very helpful. You listen to the symptoms and gave me good advice. I took her to the doctor and she has a herniated disc that can be treated with medication. She is on crate rest for one month. Thank you again.

Could not get any help from these foreigners that they connected me with and they couldn't help me either but they were very pleased to take my money. Be aware of these scam artist site. They only want a contract so they can steal your money.

Instant access to a veterinary assistant who then connected me to a veterinarian. The veterinarian explained that since it was organic with no herbicides the dog could have diarrhea or vomiting and gave medication names and where to purchase them. He told me of possible extra symptoms but didn't expect them.

Very involved. Knowledgeable. Gave great advice. Listened and showed empathy to our situation. She’s amazing. Direct. And knows her stuff. We’ve been able to get a more qualified legal aid attorney for my boyfriend and he’s really helped in giving more information on the outcome of his trial. I really want to thank Candice because I do believe she gave me the necessary advice in order to get things moving forward.

Great attorney advice. Saved me potential legal pitfall with the IRS. I asked if I could move forward with a 1099 contract or if it would be re-considered as a W-2 contract.

Drew was great, listened to the entire situation and explained options that I might want to consider. Suggested possibly considering looking into a separate chiller instead of replacing my heater with a new unit that heats and chiller.

I was not aware of the website until being told by vet's office. Very pleased with doctors advise and our fur baby was taken to VEG for immediate care. Happy to say our pup is on the mends and will recover.

I tried to file a complaint with Just Ask and they tried to get money from my account which declined them because of suspicion and emailed me. My bank approved and I have reported to them this was a scam. They told me I needed to pay 5.00 and tried to get 70,00 from my bank account.

The lawyer was great. The site chat closed on me for no reason. Also, because payment processor failed (because bank flagged your site), I couldn’t sent money to Bruce. I had to open a new Chat to do that!

I was about to purchase a home that my agent told me it is not for me, that it has too many issues. Suddenly he changed his mind, and all was good. I no longer want to buy the property. Jessica took the time to read every message and provided clear guidance on my next steps. I am so glad I reached out to her. Now I can move forward with my case and know what I am getting into.

Be careful using this site. I was asking about finding a home for a dog that bit his owner (I volunteer for a foster based rescue that can not take aggressive dogs). I would have never consciously paid $65/month from March 26 to June 26 to ask that one question. When I called their customer service it was "Well the best we can do is cancel your membership" So $260 down the drain. I would have rather helped the rescue with that money.

The technician was extremely efficient and solved my issue quickly, however I feel since this is a brand new imac purchased through Apple. I should not have had to fill out a form for a $1.00 charge to talk to tech.

Carol was exceptional. Still haven’t resolved my problem. Now my wallet acct is messed up. I can’t get any further than profile. Does not give me options to set up direct deposit. I think it’s on the IRS end now. The authentication works and I have access in IRS account. But does not advance me to add information.

I contacted Seiko about getting a Seiko Quartz Wall Clock repaired and they sent me to JustAnswer. They simply confirmed what I already knew...That the clock was not working and needed repair! And they could not tell me where to send the clock to get it repaired. Now I will pay a consultant fee for nothing.

Call was returned quickly. Tamar answered my questions and suggested different ways to get my washer running. Suggested plugging washer into another outlet. And gave me suggested avenues to getting my washer fixed.

I'm glad that I came here to get some answers! Ms. ** was very knowledgeable and patient with me, and answered all the questions I had at this time, enabling me to make my decision to move forward with what I came here for.

I am very impressed with the advice and by how quickly it was handled. I now have a new plan of action to help my dogs. I can’t stress how much I appreciate your help. The dr told me what is going on and how to proceed with their care.

The technician was very pleasant and helpful. I would recommend him if you had issues you needed to have addressed! He checked to see if he could correct the issue and sent me a link to go to for further assistance. I was very pleased with his correspondence.

Dr. ** was wonderful at easing my concerns about my puppy, who had chewed through a AAA battery. Took the time to ask me several questions & stayed on the chat for a length of time to ensure any initial signs of chemical poisoning were not there.

I am very satisfied with Uber & JustAnswer. As soon as the Uber got to my address the driver did everything Just Answer told me. It was my first time I used Uber so l had couple of questions to be answered about the driver and they answered all in detail. Thanks so much.

Dr. ** was very professional and kind, super knowledgeable and helped me with a serious concern I had about my cats. Can't thank her enough for potentially extending my baby's lives! The process was super easy and responses were timely!

Very well pleased with the patient advise given by Billy. He patiently took me through the correct procedures for High Idle on a Mercedes 280 SL 107 1978 year. I had difficulty identifying the Air Flow Regulator - which on my car is hidden underneath the intake manifold and quite difficult to access. Access is required from under the car and with all the pipes and rolling around on the ground is not a Sunday afternoon pleasure! Thanks again Billy, for all the patience and really helpful assistance.

I sent in a question about my pet. I was told that I needed to pay a $5 refundable initiation fee, which I did. My son asked ChatGPT the same question and had the answer before these people got back to me. I looked at my email at the "Welcome to JustAnswer" mail, and, off to the side in small print, it said I had been charged the $5 initiation fee, along with the first monthly fee of $65, which was never mentioned and to which I never agreed. I'll fight this, but know that these people are not only scammers, but obsolete as well. I can't wait until AI apps take all their jobs.

Very fast responds and professional. Very well knowledgeable on California labor laws. For sure he's one of our favorites. He give the straight talk good and bad that's what I like. We recommend for all California Labor Laws questions.

I was very pleased with the information given by the technicians. My only regret is that I accidentally rated the first technician negatively when actually he had given good information. I was told that it could not be corrected. If it can, please tell me how.

Tech was very knowledgeable and helpful… Unfortunately the tv could not be fixed.. Not from lack of trying… Just a internal problem that rebooting the software couldn’t fix… Regardless of what we did… the PAUSE screen would not go away. Thank you Mark Q for your help.

Dr. Ivanna was very nice and understanding about my pet situation. Thank you so much for your recommendation and support. I was a little bit nervous about the online service because I thought was a treat to get my money but the service is very good and it can help with your pet problems.

Victor seemed very knowledgeable, helpful, and patient. I am frustrated with Pixel because you can not unlock the phone if the PIN is not working. When you are verified as the owner of the phone and still can not unlock it is very frustrating. I would recommend using Just Answer for a different problem. I faced a programming/hardware problem. It is not one a technician can fix.

Matt gave me four areas to check on my vacuum cleaner. He was very clear and precise in his directions, which will be helpful when I have a chance to look at it. Matt apologized for his tone in case I thought it was too harsh. It was not, and he did not need to apologize. I could not finish and sign out.

A Google search led me immediately to a very clean and simple to understand page. From there a virtual assistant successfully and smoothly assessed my situation and put me in contact with a Technician within 10 minutes. The technician was able to better understand my dishwasher dilemma and walk me through step-by-step on what to do. When I got stuck he was able to explain tools that will help and was incredibly patient as I searched for them. I'm not sure how specific you need this. Also! The AI assistant charged me 5 dollars for the call and mentioned a 45 dollar "automatic subscription". In the very same message the link to cancel was given. You guys postponed a 1k or more expense for 5 dollars. 11/10. Superb.

Jacob was a great help, he answered my question quickly and concisely. I am able to move forward with my task based on his answers. He gave me information on the form I would need to complete and offered any help needed in the future.

I contacted them believing that they were the Master padlock company. They ask for $1 only to start, and then when I checked my credit card, I saw they charged me $47.00. I complained and asked to cancel my request because this is not the way to do business. I tried to find a phone number to call; I couldn't locate one on their website.

Michelle was exceptionally good! This was one of the finest service calls I have ever made. Michelle was patient, very clear, and offered additional information that will help me in future situations. Solved the problem right away in a logical step-by-step manner. I could not be more pleased. Excellent. Outstanding!

Terry's communications were excellent! When he called, he spent more than half an hour going over my issue, and he provided contact information for repair services that could help me. Terry understood my problem and did research to provide me with information I could use to resolve my problem.

The lawyer contacted immediately. The response was fast and answered all my questions a with proper details within 10 to 15 minutes. It was really helpful. I really liked the service and the lawyers was very experienced and has great knowledge.

The lawyer who answered my questions, was very helpful and very professional. He sent me immediately all the details and draft of a letter I need to send to Videotron and provided with all the information needed to protect my identity. I can only say thank you for the excellent service.

The process was smooth. I got the answers I needed and the information I needed to correct a mistake that I made. I thought I had checked the full size box but made the mistake of not double checking my order. The conversation I had with the rep was very helpful. He gave me the information I needed to correct the problem.

Technician was very intelligent and helpful. I did exactly as he suggested and we came to an end result. He gave me phone number for a follow up. I did that and needed, as prescribed, a new machine. Thank him a lot for me!

Dr. ** gathered as much information about my dog’s condition as possible before advising me on the next steps to take in my dog’s care. I feel more relieved about how to go about getting my dog treated and I really appreciated their patience and urgency to respond!

Got exactly what I needed to know about the conflict between berberine and my Parkinson’s meds. I won’t be taking the berberine. I don’t mind paying $65 for this important information, but wish to cancel any future monthly charges. How do I cancel?

I never received the call they said I could expect within 15min. Plus, they said they need to charge my credit card $5 & meanwhile there was a charge of $70 that I declined. Awful experience.

So happy to see Refund Label on email last night. I don't know how it got there, I had so many people help me and nothing worked. Went to UPS 3 times, finally said have QR Code emailed to you. Nothing! I am so computer stupid, everyone was friendly and great. Temu lucky for great support depts. Thank you!!!

Dr ** was very prompt, he called back quickly. He was very reassuring and professional. I appreciated his finding and the answers he gave me. He assured me that my little Chihuahua had not eaten enough chocolate to make him sick. I felt good about not taking my dog to the emergency clinic that is very expensive. And my dog is doing fine.

Tom had asked me questions in a way that anyone could understand what he was asking. He listened to what work I already had done and he made suggestions for other things to check. I was very happy with my experience.

Diana listened and restated my issue & details to be sure she understood all my concerns. She was patient explaining, answering questions & concerns. I received clear instructions to follow and relief of mind after thinking I may have caused what I thought could lead to subsequent diverticulitis attack or worse. Diana helped to educate me on the differences of IBS disorders and diverticulosis and what to look for as my gut heals over the next days. After getting mixed info the past few days from a few health professionals in diet, nutrition, etc, it was a well worth the call.

Dr. ** was very kind and reassuring about our dog and offered excellent and knowledgeable advice. Her bedside manner is exactly what we needed in our time of worrying about our little dog. Excellent!!!

Unclear charges. Authorize for $5 but my card was charged a separate $65 to chat with answer that provide the same information through basic Google search

Thank you for providing the detailed information regarding my case. The materials you laid out have given me an excellent foundation to begin the process. I am extremely pleased with the progress and truly appreciate your assistance.

The process was easy. I just had to make sure I had the correct phone number in. I hope the amount charge is refundable like the app as it is. The tech was knowledgeable and knew just what I needed to do. Gave me an easy workaround.

I had fought with my printer problem all morning, trying everything I could think of! It's pretty sneaky of Windows to make changes and not make it clear what they did! But JUST ANSWER took care of it in less than 5 minutes! I am very grateful!!

Kevin answered all of my questions immediately. He gave me links and choices so that I had my own way of doing what I wanted to do with the right cost of things. He was very courteous and informative.

After filling out the necessary information, I received a call from a live technician to help me locate the problem. Once we understood what was happening, he gave suggestions on what to do to fix it. Unfortunately, I’m not able to complete the suggested solution. If I had another person's hands to help, it could have been fixed right away. I did call my HVC guy, and he’s coming out later today. I was able to send him the information the phone technician shared with me in an email.

This was our first time using an online vet. We had some skepticism however our vet had very quick responses and genuinely sounded like she cared. I felt very comfortable with her and the answers she gave. She explained everything she was talking about as well!! We would highly recommend her!! Hopefully she will be the next one we get if we need!!!

Quick and to the point. Appreciated not having to repeat symptoms to the bot I spoke to beforehand. They did a good job relaying the problem to the Vet. Definitely helped solve my dog's problem without driving to the Vet office over an hour away.

Vilma is so kind. She helped me with writing down what I should say when calling to find a place to live. Unfortunately I made both calls and no one can help me. I've been frauded out of $3,200 by some calling himself Tim Tebow Foundation. I've been frauded by people trying to rent homes., 3x. I still don't know what to do. But I will pray until I get answers. I really appreciate Vilma doing her best to help me! ❤️

So so very helpful with our dog and it was so easy and quick to get veterinary advice. We’ve used this several times in past (all for our pets), and every time has been just as awesome with excellent advice. We’ve never been steered in a wrong direction!

Extremely helpful. Thank you, my questions were answered. Will use this information to proceed with my decision. Answers were given in a short time and positive. Professional, courteous, knowledgeable.

Question about death benefit (one-time) was answered. I'm not eligible as I'm not a spouse or a minor child. I was only a caretaker & daughter for my 103-year-old mother who passed away in January 2026.

TECH (Amit **) was not patient enough to help me solve my problem. He did not answer my questions and want to dismiss my call ASAP. I was charged twice total of $86 (5 $ plus 38 $). Kindly REFUND my money back to the credit card I used. I still have the same problem. Thank you.

Aziz explain very well what the problem could be, I hope will help, I could not try today. It is evening and raining outside, but he did explain all and gave me the link where I can find some additional help, thank you.

I'll follow up if this work. Had questions about power issue on my LG washing machine. I supplied model number and symptoms. Within five minutes of questions and answers with a little hands on diagnostics Dwane Tech/ELE came to a good conclusion. Gave me a part number and will hopefully save me hundreds.

My puppy was having stomach issues, and I thought I wouldn't find a vet to talk to at 3:00 am, but I found one, and the Vet was very helpful and gave me advice on how to fix my puppy's stomach problem. I was very happy with our chat and glad to reach out to someone who called me right away.

Paul the Apple tech was awesome. He helped me with something I had been trying to figure out on my new iphone for the last 3 days! He was patient and guided me through the process until we figured out the issue. I will use his help and recommend him on this platform for sure!

Larry gathered the necessary information, confirmed, and answered with recommendations quickly and effectively. I was very worried the problem would be more complicated and may require full replacement, but he pointed out several other more likely factors that would be more likely to provide a long-term solution.

Very easy. Got my answer promptly & directed me what I need to do. I’m trying help my brother with this & I didn’t know where to start. So I can follow up with what was provided for us. I was lost. Didn’t know where to start plus my brother ask for my help.

I am very pleased with the advice that Mr. ** gave to me. It made me feel that there is a chance on clearing this mess up. I recommend JustAnswer to anyone that might need help on any type of advice. I am very satisfied. Thank you very much.

Brought clarity to my concerns, now I know how to proceed. He provided guidance on each step I should consider. I feel comfortable asking other questions. Was quick to answer, very professional. I found the information he provided valuable.

Nathan was fantastic. He is smart, highly intelligent and is caring and thoughtful. You are blessed to have him treat him well and thank you for all the help. You made a big impact. I felt protected and understood. Then walked through and helped. Nathan was perfect

I highly recommend this lawyer. She answered every question. So nice. The best online lawyer! I will use this firm again in the future. I am so glad for online services! I was so upset by what the doctor had said. We are so pleased to have answers for our records. Thanks for a great first time experience. I will tell other people about this firm!

If it works it was easy to follow for an older person who this no computer knowledge. The person also talked slow and I could understand except one time and he repeated himself and was very helpful. Your answer was it was too short. He was nice to talk to, easy to understand and I hopefully fix the problem.

Nathan, the expert I dealt with, was very kind, thoughtful, knowledgeable, and extremely helpful. Even though my solution was not resolved due to the age of my current computer, his guidance on steps to take going forward to acquire a new computer was extremely helpful. Bottom line: “well done, good and faithful servant”. Extremely Well Done

Excellent advice given with politeness after getting all the input information. His helpful nature removed all the barrier and clarified the situation with future steps. I highly recommend him to get perfect legal help.

Their answers were clear, intelligent yet simple to understand. Polite and friendly. Asked several questions in order to be clear as to the questions. Always confirmed my questions & answers to theirs.

I can't say enough about the service that Nich M. provides. He responds quickly and the information is accurate and complete. The help that he provides by supply part numbers and drawings makes me more efficient at completing my job.

My cat was having respiratory issues and we were not sure if we needed to go see an emergency vet or not, but the vet we spoke with here was super helpful in advising us on what to do and what to look for and how to treat her for her symptoms.

I really appreciate the services rendered by my expert. He was kind, patient, and extremely knowledgeable. He helped me resolve my issue in a few minutes and assured me that I could follow up with him if and when necessary.

I was very pleased with the prompt attention to my question and solution to my car problem. A green light was flashing with red light hitting the space between driver's and front passenger seats and I did not know what caused it.

Alex is more than helpful and I've got a great idea where I need to go heading forward through this. I definitely recommend using him for any of your legal needs. Is extremely knowledgeable and gets right to the point.

I received excellent and personable counsel from Legal Eagle. Every detail I presented was carefully considered, and the responses were thoughtful, well-informed, honest, and intentional. The guidance I received gave me clarity and confidence going into a very stressful legal situation. I genuinely believe the outcome would have been very different had I not received this feedback. I highly recommend Legal Eagle to anyone navigating a legal matter and looking for an attorney who truly listens. 10/10 experience

I was charged more than I was told for an answer I could have gotten from Google.

I am very pleased with the advice that I received. I feel that I will be able to go to the Social Security office with some knowledge about my situation. She helped me to understand that I will be able to collect my husband's social security (amount) over mine, which is much lower.

It all started with a code. The printer said to turn it off and take it to a service center. I started pricing new printers, thinking that the cost of repair would be more than a new one. When I couldn't find a new printer in my price range I Googled the error code and Just Answer popped up. Okay, I read the description of services and thought I might get the help I needed there. ShrinivasH walked me through both clearing the code 7700 and then connecting my printer and Chromebook. I think he spent over two and a half hours guiding me through screens and info that I could never do on my own.

My question was answered according to the rules/law that I will receive my husband's soc sec amt which is the higher of our soc sec checks. I needed to know if I could receive my husbands soc sec check if he passes away. I understand I would no longer receive mine.

Excellent, prompt and professional advice which is exactly what I needed and was looking for! Jacob was very detailed and I received step-by-step instruction as to next steps and where to go from here. Extremely helpful.

I received excellent help. I would definitely use this service again. I was given multiple options to get rid of a password lock screen which will not allow me to shut the phone off or even restart the phone.

Candice was amazing, helpful, knowledgeable, and kind. She gave us great advice and informed us of our next steps. My boyfriend has 9 counts of drug charges and 1 count of attempted assault on a police officer. The assault is self-defense as he was dragged out of his car window when the doors were unlocked. Court date June 29. Whoever can help us, please let us know. Thank you so much, Candice.

Very helpful and polite/friendly. Easy to understand instructions. A really good first experience with the service. It only took a few minutes to get set up on the site and get the tech on the line helping me.

Dwayne did a phenomenal job walking me through troubleshooting my way through my fridge that wasn’t cooling correctly. And it’s running great now! 👍🏽

VERY patient with me and figured out my issue step by step. I wish most experiences were like this. Although being made to make this review longer is ANNOYING. I was very confused and person figured the problem out. What more do you want!?!

I discussed with the vet that my dog has had a cough for 2 days had vomited the previous day and hadn’t been in a kennel or daycare but he had been around other dogs in the neighborhood. My concern was that it was kennel cough. It was recommended by the phone Veterinarian that he see his veterinarian on Monday.

Great and quick customer service. They answered all my questions with detail and clarity! I was given options on how to proceed and my concerns were heard and solved to the best of their ability, I truly felt seen and I would highly recommend receiving help here if you need it!

I'm sure this type of company is helpful for some people. I don't think I will ever use another online vet. I felt that he was rushing through and basically I paid $65 for him to tell me that there was nothing they could do via video. To be fair he did explain why. That I would have to have it in person visit to a vet. I understand that that's still advice and that's what I'm paying for but I would have been better off just going to a vet that would cost a little bit more to get the same advice and if I wanted to I could have gotten what I needed at the same time.

Sergio was great... I was hesitant to try WD40 but he told me I could and the roller works again. However the credit charge was unexpected and dishonest.. Your platform says it's $2 then suddenly it's $3 and then the actual charge is $55. Not impressed. Despite my positive experience with Sergio, I will be hesitant to use your services again or recommend to others.

Matt was very knowledgeable about what the problem was with my TV. He told me what to buy in order make this old model work with today’s streaming, etc. He also addressed spam calls I’ve been getting and told me about checking with Sonic about potential updates from them.

I just wish I could hire the person I talked to as my attorney. Excellent help, excellent information. I wish my attorney was as good. The person I spoke to was very knowledgeable, very understanding, and gave a lot of good advice. They sent out a list of some attorneys that I can contact because I do not feel that my attorney is representing me the way she should be. The person that I spoke to did a great job and I'm very glad I called. And I will refer to you to other people as well. Thank you very much.

Deston went OVER AND ABOVE in helping in trying to resolve my issue with my Bernina E16. Although we weren't able to "fix" it, we were able to determine suitable ways to resolve the issue to hopefully keep my machine from becoming very large paper weight. His instructions were clear and precise. He also did not "talk" like he was the "expert" and I knew nothing. It was a real joy to work through this for the length of time we did.

I had a wonderful experience. I would certainly use this service again without hesitation. I was given all the answers to my questions, they were prompt to acknowledge my request and offered follow-up questions in order to process my information correctly and efficiently.

The agent, once all of the AI precursors were complete, was overall good. The agent was patient and guided me through 80% of the process of resolving the problem. Towards the end of the process, my call was dropped, and it was impossible to reestablish contact with the live agent without repeating another 25-minute AI-supported initialization process. The agent did not try to contact me after the call was dropped. I consider this failed step to show a lack of professionalism and commitment to the paid/ fee charged service.

Harsh ** was extremely helpful, courteous & knowledgeable about my situation! He also did everything I requested in a timely manner! I would recommend him & Just Answer to anyone who is in need of services regarding subscriptions to be cancelled!

I had an issue with re-occurring charges on my account and was needing to know how to stop them from happening. The tech was so very polite, and showed empathy during a stressful time for me. He was so very helpful and walked me through what to do step by step.

I was satisfied with information I received from the tech. The answers to my problem came in good time with a lot of options put in order of probable cause. I had a gas leaking out of intake on carburetor on an Intech 190 engine. He had list of checking debris in tank and line to checking intake valve sticking.

This company was very professional plus very patient with me!!

Dr ** was responsive and kind, and she was very thorough with the questions she asked and thorough with her instructions. The payment wasn’t overly expensive and I got amazing help for our Oakley. The site is secure and I’m happy with the overall experience. Will definitely be using in the future for all of my pet concerns.

I was having health issues with my kitty. I was at a loss and when I called my vet for guidance, they wanted me to just bring her in. I get it, but I just needed reassurance and guidance. I got that here right away. I’m on the right track and my kitty got the help she needed quickly. Thank you!

Justin was a great legal advocate and took a lot of time answering all my questions thoroughly. He pointed me in the right direction and explained all the steps to take which since we had a text chat was time consuming.

Very helpful. Thanks! Described my condition and symptoms and Doc gave me a detailed response. Very happy with my experience.

Technician Carl **, in a matter of minutes resolved 2 technical issues with my TLC Roku TV. I ran out of patience to resolve these issues.

I have never had an experience like this. I have never tried to get help from anyone on the Internet. Dr. ** was amazing. He answered all of my questions had lots of patience and was just delightful. I would recommend this to anyone that has something going on with your precious animal which we all consider Family this is the place to go. Dr. ** was amazing. I’m so proud of me for being able to find this online. I am not very tech savvy. It was a great experience. Thank you again Dr. **. Take care of yourself and your family.

Amerit solved my problem AND then guided me in the direction I should take to finish the project I hope I can create. I am beyond thrilled for the help he gave me. His patience with my ignorance of computers was so appreciated - words aren't available to express how much I appreciated him.

It was an accident that I requested a Lawyer's consultation. But it did end up saving me some time and gave me some good knowledge. So all in all it worked out great. I don’t remember the Lawyer‘s name, but she was very pleasant and very helpful.

While I rate the hardware tech Andy 5 stars for his help and knowledge, I’m not sure Sushii was as clear with his instructions or helpful in explaining the equipment with which he wanted me to work. Looking back, I had already performed most of his fix suggestions when other problems arose (this happens often with DirecTV, I noticed). Sushii did what he could given the extent of his knowledge, but thankfully to Andy, I was on the phone only 3 hours, 2.5 of which were with Sushii. Part of our difficulty was my inability to receive calls since I’d set my iPhone to silence calls from an unknown source, and Sushii couldn’t get thru to check my success with suggested fixes. Not that that mattered, since the problem ended be with the hardware, not the software with which Sushii was familiar.

On their website it stated that I would be charged $5.00 to have my question answered. I just checked my credit card. I was charged $70.00.

Attorney was quick to respond and did a diligent job helping me understand my legal position. I was very worried about being sued but with all of the negligence from my landlord TJ has helped me see I have a strong defense. I would recommend him to anybody and definitely will ask for his services again specifically.

Cloaked screwed up my phone by not erasing all the settings it created. All my voicemail messages were and are lost. I have ZERO good to say about Cloaked, but I will be singing the praises of Just Answer on social media.

Mr ** was simply wonderful - he was patient with this 80 year old man who knows little about computers and is hard of hearing - there is a special place in heaven for him - I cannot say enough good things about him.

Don't open anything regarding "Just Answer." Company says it cost $5.00 for answer, but will take out a lot more saying you joined.

Although my issue was not identified directly, the technician with Yacht Works gave me information to try and identify the problem. I will gather the information requested to solve the issue and will come back to just answers to continue investigating the problem.

I am not at all happy with the service. The expert did not know the basic things. Feel cheated. In fact it looked like some bot is chatting with me.

I needed some quick assurance that my dog was okay until morning. She is acting strangely, tummy warm and rigid. And very quiet, staring. Breathing quickly...not panting. There is no Emergency Vet in my area. The closest vet ER vet is over an hour away and cost $800 to walk in the door. I am retired, widowed, living on Soc Sec. I can afford my vet, they work with me. I began to feel pretty anxious about my dog, and tried to look up her symptoms. The JustAnswer thing popped up.... I gave it a try. I was called quickly, my questions and observations were answered well. Vet was professional, provided good information, and sounded very kind.

My situation was handled very well in a timely manner. The lawyer I spoke with was very professional and advised me how to handle the situation. I have used this service before and have always been satisfied with how I was treated.

I could not be more pleased with the assistance I received from @Ray. He understood the situation and was able to clearly outline each step necessary to resolve our issue. The response was timely and very professional. I would absolutely recommend his services for tax law purposes. The response was not buried in legalese or difficult to understand.

Had an issue with my washing machine. Technician tried to help, but I had to get someone to come and fix it. The issue was the so called $5 refundable fee. They took $70 out instead. This is a scam.

The assistance was great. I do not understand why I was told I would have a five dollar charge that would disappear after being helped and I now have a $43 charge on my card. If I knew I would have to pay $43 to be told to uninstall and reinstall. I could’ve saved a lot of money. And I never did get it installed correctly. I guess thank you.

I have tried since February 16 to get someone to answer the phone in IRS. They answer say one word and hang up because they’re busy. Thank you for being there for me from now on. I will use this number.

I spoke with Joel regarding a home refinance and or HELOC and or cash out. He was very thorough, informative, professional, and personable! We almost went down a financial rabbit hole we may not have gotten out of! Thank you, Joel. Appreciate you!

My assistance I received was A++! About you Bot…not so good. She told me the help would be $5.00. I was charge $38.00 and put on a monthly auto charge!! I think we got that straightened out and I was told there would be a refund.

I have a bad experience. I don't recommend this site. Be careful. An amount of $70 was debited from my account, but it was stated that the fee was $5 refundable when I heterosexually searched for the coins I was looking for... but alas... it is a disguised scam that does not say its name. The request for consent must be clear and precise, but it is not clear with this site.

We were being tricked into enrolling this services without any obvious introduction. We were online trying to find out an entertainment establishment Box Office address and operating hours. However, this “Just Answer” website was attached to this entertainment venue we were interested in, and said live “chat”, agent available 24/7. We assumed this “Chat” was part of the entertainment venue. The AI Agent, Pearl, didn’t answer our questions directly, and did not mention that this particular “chat” was a paid service. The AI agent requested our name, email and phone number for call back purpose. At the near end of the chat session, a prompt came up, stating that a “$5.- Refundable fee” paid by credit cards in order to confirm our request and a Live talking agent will contact us in short moment. We waited it for more than 5 mins, and didn’t see any response from the AI Chat Agent. We disconnected our chat session.

I appreciate the service very much. I can be explicit, knowing that if I am leaving a detail out I can include it in the chat. It's amazing something like this exists. I was able to detail past and recent experience and relay how it applies to my situation, which the doctors were very sympathetic as if I were there address. Local offices often rush you out the door and I understand there are a lot of patients that need to be seen. It's nice just to ask a question, hence Justanswer. Kudos.

Lawyer provided direct, clear and courteous answers directly relevant to my situation and clarified my understanding of the involved risks. I would highly recommend this lawyer for any questions about litigation and related matters.

Professional, clear, empathetic. Clearly explained possible causes and steps I need to take to help my cat. Responded in timely reassuring manner. Kind and polite. Gave me advice that was easy to understand.

The technician was very helpful and gave me some good advice as to what could possibly be the issue with my Vehicle. I will be looking him up again! He did a very good job, just what I needed. Thanks!

I’m happy with the way the chat and the interaction went with the technician. He guided me through all the troubleshooting steps and was very professional and helpful. Unfortunately, the outcome was determined that the control board will have to be replaced, and if not under warranty, a new garage door opener will be needed.

Ron was nice and courteous and helped me to file my1040 correctly for 2025. He explained about the big beautiful tax bill, you go to irs.gov and download new form sch 1-A for persons older than 65 and get to claim an extra $6000 on my 1040 tax form, thank you sincerely, Mary Jane **.

Clear, friendly, understood my Office Jet 8610 printhead problem. I need a new one. Part 950 or 951. But do not remove old printhead before having the new one in hand. Replacement request - get help from Lemarc **.

I didn’t have the information that was needed but figured it out on my own. The technician was very kind and asked all the questions she needed but I was unable to answer them. It’s my own fault. Thanks.