JustAnswer Reviews

Justin C. provided valuable information about my rental situation.

She did a great job. Found things in the contract I sent her that I didn't notice before. Great to work with her.

Very awesome. Explained everything. Very nice. The best help ever.

The vet gave me correct answers. I was overly concerned with his response. He suggested I call poison control to help me feel better. He was not offended and did not get defensive. I received the same response from them as he gave to me. I really appreciated his professionalism, kindness and understanding. Great service.

I called after 10 o’clock and all my questions were answered And problem solved within minutes. A great experience

Seth was courteous and seemed to know the subject matter, and he was patient. He left me with the feeling that I was not alone in this endeavor and that my issue demanded an address

I got a phone number to call for help tomorrow. It was very informative and I’m looking forward to speaking with the attorney.

Quick, responsive help when I needed some expert guidance diagnosing my failing freezer. Charles asked pertinent questions to get an accurate understanding of the problem. He also answered questions that I had and was able to educate me a little on some technical things that I can use for future reference. I feel comfortable that his diagnosis of a failing compressor is accurate.

Attorney ** spent an incredible amount of time researching my issues. His research on federal and Hawaii state laws regarding fraudulent charges was invaluable. I expect to request his attention on any further legal matters I may have. If anyone needs an attorney who is willing to deeply research any legal issues, I would highly recommend this attorney.

Great interaction. Fast answer to my question. Good way to get the info needed when the computer system is not concise.

I had many questions. He gave me very clear answers. It was very helpful.

I was very pleased with the prompt and courteous service. Thank you!

Calling to get an answer about my SSA account, they told me the cost was 2 dollars. They charged me 67 dollars and not the promised 2 dollars. This is fraud of the first degree. I contacted my bank and disputed the charge. They cancelled the card and issued a new one.

Excellent response and "Dan" came up with the solution to the problem almost immediately.

Daniel was excellent. He was knowledgeable and patient and answered all of my questions

I received all information needed to my satisfaction.

Very helpful and professional. Guidance was great and helped in easing off my stress.

Jarvis ** in my 64 years has given the best customer ever. He was beyond exemplary. He was concise yet he talked in layman's terms whenever possible. He was was extremely polite and very attentive. Asked all the right questions. If I had a page I would fill it up. This gentleman need to know how good a job he is doing. Many kudos to you.

Barrister was a great help to me. Full of information that I could understand. I really appreciate his help! Worth the $5!

Today, Oct 7, I received a deposit of $90 into my checking from SSA Treasury 310. Since my regular deposit is around the 16th of every month I was concerned that it was going to be my regular deposit going forward. I was assured that it would not be. Now I can sleep tonight. Thank you for your response.

Great information given! Very supportive and helpful.

The person I spoke to was very knowledgeable and walked me through the entire process with me applying for my passport with having a felony.

My dryer was on the blink and the Whirlpool site directed me to JustAnswer. They said there was a $5 charge so I entered my CC #. The technician (Dino) did have a helpful response, and the service person I ended up calling to do the service did verify that the problem the technician identified was correct. Afterwards, I was prompted to show appreciation by making a tip to Dino, which I did not do, as this was the first time I had dealt with this company, and the interaction I had with him could not have taken more than 2 minutes. The main problem is that the credit card charge was supposed to be $5.00, but ended up being $70.00 on my credit card bill.

Problem was resolved. Thank you for your patience with a Senior Citizen.

Amazing job to detail and explain about our questions and concerns.

They were very helpful about my return. Excellent customer service.

My problem wasn't solved. And, they billed me again for $65. And, they leave no info on how to cancel.

This was my first experience with a format such as this and I was pleasantly surprised. The response I received was fast, comprehensive and put me at ease about my problem. I'm very glad I reached out.

The person who answered my question was very knowledgeable and with one question he needed to get clarification on, he was fast and accurate with the answer. I appreciate his help very much.

Paul did an excellent job of advising in a timely manner how to troubleshoot my issue.

Excellent service. He knew what he was talking about and fixed the problem.

My name is Donna **, and I canceled a membership that I had NO IDEA about and never requested! Please put the $65 you owe me back into my account immediately and STOP wasting time with these Stupid Ass Chat Boxes that are NOT helping to rectify the situation! This is very annoying!!! I NEED that refund!!! Thanks!

I was surprised but very pleased about requesting to cancel, and how fast the process went. I’ve tried in the past to other companies, with no avail. Thank you so much for making it easy on us senior citizens. I appreciate this, and thank you!

I had their contact information to follow up on an online purchase. An AI agent asked for my credit card information to process a refund for the purchase I didn't receive while I was going to be connected to an agent. I instantly receive an email from them for a 3 dollar and a 90 dollar monthly membership I didn't authorize! The agent asked for my name and then hung up. I have connected my bank for an immediate investigation for this fraudulent activity. I had to cancel my credit card immediately thanks to Just Answer. My financial institution will now leave all transactions pending until verified by the consumer. I got scammed but perhaps this may protect others? Consumers Beware!!!!

Very professional. As a retired accountant I am especially proud of your professionalism. Also, conducted in an expeditious manner.

Edward helped me today to figure out the Microsoft 365 activation. He was very patient and took me through a lot of things and showed me how it all came together using my screen together. Very happy and I think Edward again.

My first chat with the young lady who respond to me was very kind and understanding. She got all my information and my concerns and made sure I was able to get my issue completed. Edgard was very kind and fulfilled my expectations.

Jacob answered all my questions and made me feel comfortable moving forward.

Technician was knowledgeable and fixed the problem.

Drew did a good job, didn't know how to get it done. Drew helped me then magic happened.

Jared was honest, extremely knowledgeable, patient and understanding. He walked me through the troubleshooting process for my refrigerator freezer that wasn't getting cold enough. I believe that together we may have fixed the issue. Nevertheless, I came out of the experience enlightened and able to troubleshoot similar problems on my own should they occur again.

The service was fast and the answer of the dr helps me.

He was great and patient. The only part was he never came back after giving me the instructions. Maybe I misunderstood him though.

My first time using this site, and it went great. I was told where everything was supposed to be.

I received the best customer service and technician to assist me. I believe a lot of the errors were mine.

Although we weren’t able to get the machine working. Drew was very patient and helpful. We were on the chat for quite a while. I would use the service again.

He was very professional and very helpful when nobody else would give me the answers to my questions.

The person that helped me was very helpful. He told to buy a new usb cable and try that. If it doesn’t work to get back with him.

Dele was very good and kind. Successfully helped. Very satisfied! Thank you!

Mr. Larry ** was EXCELLENT. 👍 NOT just 5 stars, But 10 stars.

Just Answer was able to solve my problem with PDFCustomer.com and get the fraudulent charges stopped. I am expecting a refund as well. I would recommend this service to anyone who has a computer problem they cannot solve.

The technician (Woody) was outstanding and quickly helped me resolve my issue.

Very friendly, spoke clearly, very polite and helpful information.

It was the most helpful!! We honestly did not know what to do with this housing situation we are stuck in. The advice we received was beyond accurate and super helpful!! Best 2 dollars I've EVER spent!

Helpfu. Tv is working now. Took 90 minutes but they stayed on.

Everything was taken care of and my site is up and running.

Had no answers but phone numbers for Yahoo help. I appreciate whatever help I can get in order to help my older friend with his yahoo problem.

Great communication! Polite and exceptionally respectful!

Despite me being a "Baby Boomer" and abhorring texting, I am very pleased with the results of this "chat" coaching. Even if Justin was using using AI in his responses to me. He was professional, proficient and patient with me. Mission Accomplished--I AM WELL PLEASED!

Mario was very helpful and has put my mind at ease.

Great service, the technician solved my problem in minutes.

Richard walked me through several steps of configuration and testing to a final conclusion regarding my problem. Very professional and patient.

It was a great experience talking with the experts though I did not get the response I would have liked. (My deleted voice messages on WhatsApp could not be restored).

Woody explained that the fridge would need time to come up to the proper temperatures.

He was very patient with the long ended questions that I asked and answered them all to my satisfaction.

Excellent help given very professionally. He helped us immensely.

Your representative went way beyond the normal conversation to help correct the issue.

My 10 YO Boston Terrier was sick two nights ago. I was concerned that she got some garlic. When I did get to my local veterinary practice, they gave her a good look over and told me what to do for her. I was concerned that the problem was garlic, but it also may have been something else that she’s still recovering from. But she’s doing well. Thank you for your help.

Gentleman was most helpful. The responses seemed to be slow but very explicit and easy to understand.

I was told that I would get my refund back and I'm very satisfied with that. I pray you all follow through with it. I'm a senior citizen and a lot of things I can understand but I'm satisfied right now and hopefully when I get my refund back.

Todd was great to work with. He was very patient. Because I am not very tech-savvy. I thoroughly appreciate his service.

Was able to direct me to local urgent care and was very sympathetic to my symptoms

Quick and knowledgeable, very helpful. When I need help I will use this again.

There was a delay in getting the information but I went about other things in the meantime. Once I had a response it was clear and concise and exactly the information that was needed.

Great experience. AI gathered facts, then forwarded me to an MD who, for a nominal fee, answered my question.

Robert was very helpful and explained everything really well even gave me advise on my receipts. I would recommend him!

It is a waste of money for sure! They tell you general information you probably already know, and tell you to go to the veterinarians anyways. So in trying 2 save some money, I only added 45.00$ to the 300.00$ vet bill I had to pay anyway. PLUS medication. Please if I can just save a few people from making the same mistake, I will feel alone better.

Very helpful, and we made a lot of progress! **, is very good and did an excellent job.

It was really good. I was put in touch with a very pleasant and helpful young man, who explained what I needed to do.

Excellent and helpful, and really care about animals.

Got all that I needed - just a little tough because XFINITY and the TV producers make it tough.

Guide didn’t take long to get back to me even though it was 10pm pst. Language skills were top notch, so communication was easy. Responses were quick and accurate.

So fast, so nice, answered all my questions and put me on the right track for more information!!!!

I had gotten a form from IRS. Lev was familiar with the form and assured me that it happens to a lot of people. He was so easy to understand and gave such great information that I felt confident to submit the form and know I had done so correctly.

He was great. Checked everything for me. Let me know what to do if I still have any problems.

Quick response. Helpful guidance in trying to solve internet problem. Technician was very patient and helpful.

The lawyer answered my questions so I could tell my daughter how to proceed with a dispute over her fiancee ashes.

Bryan took his time and gave me the precise information that I needed. I really appreciate his attention to detail and expertise.

I received an ** gift card and couldn’t figure out how to redeem it. Chatted with Barbara and together we figured it out. Found a video on how to redeem your ecard.

Jeramiah gave me solid facts that matched the items I submitted for an estimate. He was concise and easy to work with. He gave me exactly what I needed to price my rug fairly for the upcoming estate sale.

I got answers, but I had to continue to ask follow up questions.

Very knowledgeable of the Infiniti qx60 2024, thank you for your advice.

This service is really easy to access, and I got immediate assistance with my questions.

Got a detailed roadmap for us to proceed in finding our lost title.

It was my key fob battery exactly like he said. I had NO idea that’s how those things worked! What a relief!

Prompt, researched and well explained. Felt Valued as a patient with the care provided.

The response to my request was done with ease, and I was very satisfied with the result.

Very helpful. Answer all my questions and explained options.

I only wanted to connect with DoorDash support. This app was unexpected.

Appropriate questions were asked of me. Some instructions given to me. I followed the instructing & involved my iPad. The problem remains, for now. Will continue to try to resolve the issue.

Just fine, but a little more complicated than I wanted to take on, called a local repair company.

Please aware that you get an AI bot unless you request a live representative. They will lead you to believe you’re paying $2.00 to be contacted back, but in reality you’re giving full access to draw $65 monthly subscription from bank account. I confronted them about this fraud and they refunded my account and cancelled the unauthorized subscription, which they tell you about upfront. The best thing to do is to go directly through your bank to dispute any charges.

I was disappointed at first that they didn't refer a lawyer from the state the case is in. She explained what she could do and did it in a very short time, I thank her for all the help and hard work.

I did this call with great reluctance because I am not tech savvy. But my person was patient, direct and answered all my concerns.

It was a pleasure meeting your representative. They made the process easy. Thank you.

Very unusual to have that level of excellent service, well done.

Guided me step by step on how to solve my issue. Provided me with great resources and instructions.

Very friendly and empathetic and precise with what they recommended, finally have prescriptions submitted without suggestions of the same otc that were not working. Very grateful for this doctor.

The vet gave great advice and really relieved our worries.

This is a great service that you provide. The problem can be solved within minutes and save much time and money.

After a long day trying to get an answer finally got it fixed with Just Answer.. Thank you.

David was fantastic very patient and professional. I highly recommend him.

My question was answered quickly and I was able to complete my filing.

He was a great help and walked me through step by step what I needed to do. He gave me all the information I needed to resolve my problems.

Randy was thorough in explaining how to go about troubleshooting my problem and guiding me through what might be wrong. He also gave his advice/opinion on whether this problem could potentially cause damage to the engine if not addressed. He helped me get back running and provided next steps to ensure a final solution. Wonderful help!

Dotti was kind, professional and provided great customer service. Actually enjoyed technical service with a live but 'lively' person!!!

My guy was super helpful and sent me all of the information I need to watch out for stuff I don’t recognize. He gets an A++.

Joe was so great explaining everything so well, step by step and we got it done!

I was very satisfied with the answers that I got and the help that I got it cleared up a lot of problems for me. Now I know where I stand and what I can do.

Why was I charged 67.00$$$$. I did not allow this charge to take place and need immediate refund!!! Bc of this transaction now my bills are going to bounce and I’m going to be charged 36.00 with ever check that hits!!!

My conversation was very satisfying & helpful - thank You for Everything.

Very informative and knew what they were talking about.

Very quick response from from the tech and Dr. **. Gave me advice to help my dog till I can get her to a veterinary.

L Barnes was amazing. She asked questions about our fur baby and what was going on. She explained what was going on and what to give our fur baby and explained the situation to me and what to expect after we gave the medicine she said to get. Can’t thank her enough for all the help she gave us and comforted us at the same time. She put our minds at ease. She is awesome.

Not what I expected from my AI query but I was provided a link to Fidelity that connected me to this help provider late Saturday night. The whole process took about 25 minutes. I felt bad disturbing his night.

Great responses, professional and extremely patient with me. I’m one of those users that have just enough knowledge to get into trouble and therefore making trouble for others. Great experience!

Thanks for your quick response and help with my situation. It was awesome.

They were most helpful and at the end suggested I call Citi.

Technician was very knowledgeable and walked me through everything. Very patient with me.

Great response time. Accurate info. What an excellent resource in a pinch so that I understand the effects of taking steroids too often. Much appreciated.

Todd was perfect and directed me accordingly and very courteous.

Very easy to work with and solved my issue. I will use him again.

I have a bad experience with them. Prince never give me an answer for my dispute and the other lady just keep telling me that he will help me.

Very efficient and thoughtful, and quick replies and right on target.

I ordered a new 2027 Explorer with the Sirius radio option prepaid for 3 years. The satellite radio works in the new car but all vehicles are given 3 months. The mechanic informed that it would not show on my current satellite account with my other 2 satellite vehicles until I continued the option after the 3 year period was completed. The dealership never explained this and I was grateful for the mechanic’s explanation.

Justin was very professional and a caring person. He assisted me in all the ways possible.

Was asked for my cc for an initial $1 charge to use the service. No mention of subscription or offer for membership. NO RECEIPT for my $1 or email to confirm access. Email was sent to inform me that the "expert" would be calling. Unfortunately he was no more an expert than I am and the conversation was a waste of both our time. A week later I discovered a $66 charge on my bank account for a membership I did NOT agree to. Quite ridiculous given the plethora of information available via AI (it was AI that ultimately gave me the answer I needed). I HAD NOT received any welcome email, receipt or other confirmation of the unauthorized membership. When attempting to contact them via their website their customer service is a BOT that ends the conversation as soon as you decline to pay for their service. I had to dispute the charge and membership through my bank. BEWARE!

Charles was wonderful to work with figuring out how to fix needle threader. He is very very patient and very knowledgeable.

I can't express how pleased I was with my experience contacting Legalline. The information was exactly what I needed. After 2 years of seeking some direction with my matter, my prayers were finally answered.

Robert was very helpful and knowledgeable beings he can’t actually see what I had in front of me. Highly recommended.

Attorney was very thorough in asking question about occurrence. I still have to gather much detail. About the occurrence. I have a great deal of general info as to the occurrence.

Agatha was informative, patient, friendly and extremely helpful.

I was extremely impressed with the support I received from the team. I thought I would have to get rid of my brother's treadmill because it stopped working, but with the Technician's assistance, it is working. I am so thankful!

Response was quick, but only served to confirm that a physical and not virtual technician is needed.

My problem—failed remote—was explained and the tech talked me through how to access my recordings via the box. I can now record/view/delete and I have time to order a remote replacement. Well done.

This was a pleasant surprise. At all stages I was reassured by a continuing professional experience. He explained things clearly, always courteously and I believe saved me time

Jessica B has been amazing as she has advised, suggested and helped me navigate an employment issue for a friend. She is very articulate, smart and in tune with my questions and giving me good answers. I have paid to have document review and she was excellent and providing suggestions how to rewrite some of the information. She is great

Great experience. The technician took control of the situation and put me at ease. Very patient with me and solved the problem. Great site. Very happy and THANK YOU 😊

Poor color on old Mitsubishi TV. Lawrence went thru several steps with me, resulting in my poor color now is normal.

Louie is FANTASTIC, he covered a lot of areas, and I know he will get me through this issue.