JustAnswer Reviews

Denis is outstanding! His IT knowledge is incredible and his approach, patience and understanding … Impeccable! A KEEPER!!! I was very fortunate to have Denis at my side while going through a maze of the unknown for me!

The technician that contacted me was very thorough and very helpful and he guided me through the steps to figure out what was going on with my phone and fix my problem perfectly and I appreciate it very much. Thank you!

It is Saturday and most regular veterinarians are closed. My Rescue that I have only had for a month consumed pine needles and has vomited twice. I stumbled upon this service by accident and was very pleased. I was connected quickly to a veterinarian who read my information that I had provided and gave a answer that made sense and was helpful. Would highly recommend.

My lawyer, Richard was knowledgeable and gave me good advice. I wish he could speak for me. I do not want to correspond with these people alone. I ended the chat feeling a little more confident in my matter.

The technician helped me fix the problem VERY quickly and easily. He knew exactly what the problem was, even though I had no technical ability to describe the situation. He explained what to do, was very patient, and the problem was fixed in less than a minute! My only issue is that JustAnswer says that they need a credit card for a REFUNDABLE $5 fee, but then the charge comes through for $70. I wish they were more upfront about how they charge customers. In any case, this saved me who knows how much from actually calling a repairman to come to my house.

Overall experience was very good although we could not resolve my email issues. Matthew was friendly and knowledgeable. He worked with me for about 20 minutes and also taught me a few things. I'll use this service again.. Overall experience was very good although we could not resolve my email issues.

I was very happy with the experience, except I did not realize until the end that I was not speaking with someone directly from Juno. The person who spoke with me, seemed very knowledgeable. He was even able to give me the phone number which I needed to contact my email provider.

Very pleased with the information provided by Justin. Answered me very quickly and set my mind at ease about reading what is put out online. I certainly won't hesitate to check with him again if I have any questions.

I never expected you guys to charge my account 70.00 dollars for a never answered question! What a joke!!

My questions were all answered and my problem resolved but I had the hardest time understanding him! I had to have him repeat his answers several times and I still couldn’t understand what he was saying!! Sorry that is my only complaint! 😢👍🏻

The technician resolved problem very efficiently. He was extremely helpful and walked me through the process of getting my laptop back up and running. He was very helpful and efficient.

The technician was knowledgeable and friendly and eager to help. I would definitely recommend this service to anybody. I’m sure he saved me lots of time and lots of money and save my pool from turning green.

My first call was dropped since I was driving and not able to answer. Later I did get a call from Adam. Since he has not reached me earlier he was trying again. And he was great. Very informative and offered to help again if his first suggestions didn’t work.

I had a sudden unexpected refrigerator failure and Mark the technician was most helpful. Although the results were not favorable and I had to buy a new refrigerator, the technician was most helpful. I wish it could have been a simple fix but it was not as the compressor had failed.

Everything went great but he said he sent me some information to my email and I never got it, can he resend it to me. My experience with him was very good and I appreciate what he did for me. Thank you very much

Our lawyer was knowledgeable and extremely helpful. Gave some good suggestions for our situation which included potential sale of artwork created by my deceased uncle. A suggestion had been to create foundation where benefits could support his selected charity.

As of yesterday I was suddenly unable to reply to anyone on FB Messenger. FB was asking me to confirm my identity. This company popped up in the help box. I was totally afraid they might be a scam but it is definitely legit. Beyond that, I was anticipating that I would be stuck on the phone forever trying to get it handled as so often happens with tech issues but Usman helped me clear the problem up quickly. Very grateful to be able to talk with a human- not have to deal with AI- and for the quick solution he guided me through.

Well pleased with my interaction with the ASE mechanic. Raymond gave me several good suggestions with a reasonable starting point to make my headlight control repair beyond the obvious fuse and bulb replacement.

It's said free chat but then take $70 for them to answer one question, no that's crazy. Don't put free when it's not

There were several roadblocks to changing carriers and starting with a new phone. I was provided with useful information to deal with carriers and the many bots encountered. It took awhile as I had to gather a lot of information, but it all worked out.

Mr. Eddie ** was very professional and took the time to answer my questions, and he was able to research the information that would help my brother resolve issues with the Department of Motor Vehicles in the state of Oklahoma. I would recommend him for any situation you might have.

Initially the calls kept disconnecting - It was frustrating, but I found a very thorough and detailed message link from the agent sent to my phone, It provided me with everything I would need to do and how to handle the situation correctly.

Please don't fall for their answers. They did nothing more than a Internet search that you can perform yourself.

Very poor business practice. After asking a question they told me to go to store & ask Xfinity. If I wanted to go to the store I would not have paid for an answer. Not only did I pay for that answer I was signed up for a monthly subscription that I was not aware of. When I tried to ask for a refund they blocked me so could not reply to them asking me why I wanted the refund. Pretty chicken shit if you want my opinion. Avoid this company!!

The person(s) who helped me did a great job! How do I find your site in the future? Those who helped me were very patient, and kind and did not treat my lack of tech knowledge with disdain as some other sites have. I am grateful!

The tech was very helpful very polite, knowledgeable, and I truly believe he solve my issues. I really can’t believe there’s nobody in the Marblehead Ohio area that can help me with this. Thanks so much.

Clear answers with definitive action steps listed out in bullet points. He told me exactly what I needed to do along with appropriate action steps. I needed to file a contempt motion and find an attorney in the state where my decree was issued. He clarified things for me as I asked follow up questions. The response was swift and easy to understand.

I had to return the items, the sizing was large so I didn't like the way they fit. Returning was not a problem. The technician who helped me get the return done and the postage label printed was great. I would recommend buying from this company to a friend or family member.

This is a scam. I talked to the Chatbot and they said to pay five dollars to have someone call you and then they charge my card $70 and now they’re saying they can’t refund anything. This is a scam.

Great response and advice in less than 30 minutes time. Received professional advice in a timely manner at a fraction of the cost of a legal consult. The attorney took lots of time to ask initial and also follow up questions.

ChrisC answered my questions and got my Lenovo laptop operational again within minutes. I will definitely use Just Answer again. gts

The reviewer was very patient and conscientious. Walked me through LCD screens and router issues. I am a techno peasant so patience was critical. They told me what to say to the future repairman. I may still have to call a repairman but I now know what to say to the repairman.

Pearl and Anas were very helpful. They responded in a timely manner. Gave me information that I hope will help me resolve my issue with my husband's phone. Anas asked to get back to him if there was anything else he could help me with.

I had a Sansui Monitor connection issue! I was told by the agent after a few information requests that I would be charged $2CAD refundable! I looked at my credit card bill and it charged me a whopping $68CAD and the call took 5 minutes and was not solved! This is very bad service.

Dr ** was very helpful. In all the years I’ve had pets I never knew about a calcium deficiency causing seizures in new moms. Dr. ** is great! I’d recommend her to anyone who is on a budget and cannot afford a pet emergency.

The doctor listened to my concerns, took time to explain, and gave me his recommendations, and filled my prescription. He was informative, professional, and very honest and straightforward. He was very detailed about seeking treatment in my area.

Benjamin was very courteous and swift at answering my question or any following ones I had even going as far to break down the process as he explained it to me. He was also very respectful and patient considering I was unsure what to do.

Talking to Jan was very informative & helped me a lot with obtaining the right contacts for me to make, to deal with my immediate problem with my Manufactured Homes Park Owner, to address & fix the unhealthy & structural damage being done to me & my Home, from the excessive amount of sitting flooding water on my monthly rented Property Lot that my home is on. This is due to the lack of having any proper & lawful water drainage system installed on this Mobile Home Park Owners property! Thank you to Jan & the service provided by Just Answer!

He took forever to answer and reply. Was very frustrating to chat.

I spoke with (**) I had a virus on my computer. He was able to resolve the issue in very short order. There was no charge.

Very helpful and patient. Solved my problem in short time. Walked me through all my issues and concerns. He had to wait while I ran back and forth from my furnace to the thermostat. Had me check on all connections.

I was unfamiliar with the wiring configuration in my wall switch box. He walked me right through my questions and explained everything that I had questions about. I was able to send pictures and he explained everything, then when we were complete, I was able to finish my project and everything works as advertised.

I was able to get an answer on how to try to get a return on Jelly Burn liquid drops. The shipping slip really didn't have the answer. It didn't have the name of the company. He was patience and I gave him some information on the bottom of the slip. He instructed me on what to do and what it meant. I wish I could send you a receipt but didn't get one

Never answered some of my questions. Told me that Facebook suspended me until 5/1. Some input. Do not a total 0. I paid $70 to be told to wait. He sent a text saying he would call in 15 min. It’s been hours & no call. He did communicate with texts.

Joe was great to talk to. He recommended a kit by Freedom Racing and we discussed alternatives. Also discussed Possible alternative ways to hold the crankshaft from turning when installing/torqueing the harmonic balancer bolt, as well as general types on installing timing chain and phasers. The Amazon DP version of cam holding tools will work for a one time use but the Freedom Racing kit has everything needed but for significantly more. He assured me Ed that because of the internal design of the phaser it is required to use a phaser holding tool.

John Deere L 130 lawn tractor mower engagement switch would not stay engaged. Tried a new switch. Still no satisfaction. Contacted John Deere and talked to an expert. He solved my problem and everything is working as it should.

The gentleman I spoke with was Ahmad **. He helped me get an Instagram account back that I had lost access to since 2019. I was skeptical about JustAnswer but now I know they’re legit! I am a very satisfied customer.

Lawyer provided with specific Instruction, that should help my case. They were very detailed, and done step by step. I submitted some photos, which shown inappropriate use of parking spaces in my coop garage, and based on those photos practical steps were recommended. I am very glad to use this service and will recommend it to my friends.

Kelvin did an excellent job. He did a great job of troubleshooting the issue. He was persistent and worked through the problem and came up with the ultimate solution.

I was getting so upset that canceling a subscription was impossible. The rules said I needed to give 72 hours before my next shipment rate. I was just on that threshold but this company told me I need to pay half of the order $40 and my obligation would be satisfied. Your employee was very confident she could cancel without a penalty fee. She was incredibly kind and truly a pleasure to interact with. Within one hour, I had multiple notifications that my membership was cancelled without a penalty fee. I am so grateful for your help. Thank you!

Great experience with Technician, I was just curious why need to pay $5 (refundable). It does not make sense to me. The support given were done in a timely manner. The wait was not that long. The recommendation was straight to the point and my concerns were addressed to my satisfaction.

I thought I would be speaking with a vet and the vet disappeared then I had to wait for someone else who was not a vet but an "expert" and then they still couldn't assist as I needed flea treatment for my dog which they can't prescribe and did not tell me until after I spent 30 minutes online with them.

I found the technician to be eager to help and he was able to find things online that I wasn’t finding. My situation wasn’t resolved and I will take my machine into a shop for a tune-up. I would have preferred a phone call to chatting online, but this worked pretty well.

All of a sudden my phone went blue. I couldn't do anything with it. I couldn't reboot it. The technician was super helpful, he was patient, and help me force it off and then it came back. Being a senior citizen, it's sometimes hard for us to understand tech stuff, but he was very helpful.

I was told by guardio that using JustAnswer would cost me $5.00 and it would be refunded to me. I was not trying to join "just answer" but that's what happened. Would you please refund me the money I was charged and cancel my subscription to just answer. Thank you so very much. I am a 79 year old widow woman and I am on a fixed income so I have to be careful how I spend my money. Thank you again for understanding.

I had a question about calculating construction costs per square foot of a new home in rural Missouri -- saw conflicting figures (widely varied) online, and amongst chat forums where folks were constructing and sharing the numbers they had. My project is a carriage house, so a 2-car garage is included in the square footage of the home, but... does it count in calculating costs per square foot? Nowhere online could I get a clear answer to this question. (Which makes a huge difference, obviously, in figuring costs.) Charles was super-helpful, let me know that unconditioned space doesn't count in construction costs per square foot calculus, though it obviously DOES need to be estimated in terms of square feet and costs, it's a different scale. Such a relief!

It’s a scam- if I’m a member then why did I have to pay again? This company is a scam.

I thought I was paying a $5 fee to get help with my google tv account. I received an error message saying contact amazon.com/videohelp. Once on the site, the bot directed me to credit card landing page that suggested I pay $5 to get to a tech that could help with a phone call. Kerlin suggested I unplug the tv for several minutes, and that resolved the issue. I do not wish to pay a monthly subscription fee for this service, and a charge of $70 was posted to my credit card.

Howard was great. He was very personable and friendly. He listened to my concerns and gave me educated, knowledgeable answers. He also said he will send me an email with the information because I couldn’t write it all down. Very impressed!

From start to finish, The Military Lawyer, Benjamin, Esq. was phenomenal, he kept me informed every step of the way, with all my concerns, and questions. Also he was attentive and knowledgeable. Highly recommended!".

My call to customer service was polite and quickly forwarded my call to customer service Mark for additional questions. Mark was very helpful…Even looked through manuals to identify my older model of microwave and the necessary parts required. Unfortunately, my model is outdated now and will need to be replaced. We discussed what parts needed to be on the new model and he suggested even taking a photo of the existing to make sure the new replacement will fit. Enjoyed talking to Mark.

Our Cuisinart air fryer-toaster model CTOA-130PC3 that we bought from Costco just over 3 years ago (now out of warranty) had a problem that the door flopped open because the rivet holding the piece the spring attached to wore out. To repair it, the outer cover needed to be removed. I was able to get 80% of it done by myself. The expert helped me figure the rest of it out and sent me a video that helped me get it done.

The technician was helpful in telling me how to check the status of a subscription (not related to JustAnswer) I'm being charged too much for. I followed his instructions and am now awaiting a response from the business I have an issue with.

When I contacted JustAnswer I was not sure what kind of response I would receive in regards to my situation. I received a prompt response from Jessica B. She outlined multiple options for addressing my specific situation. I am ready to move forward with confidence that my situation can be resolved.

It tells me $5 to speak to a lawyer. Then the lawyer gave me answers that sounds like an AI bot. something that Chatgpt would answer. Then it tells me to consult with a lawyer about my case. Then I got a message saying I was charged for $60. That chat was only a few minutes.

My problem was very difficult and as suggested may need Apple service. Your technician was very patient with me and tried his best. Since I am hearing handicapped I could not avail myself of help via the telephone.

Dr. ** was friendly and helpful. Without seeing my cat, her advice was compassionate. She seemed interested and and knowledgeable. I would choose to go to her clinic, but I doubt that she is in Chula Vista.

Everything went well with Kevin. Problem was the AI person set me to the wrong department even after I told her my needs. So now I have to wait until tomorrow to call back. Will I be refunded my $5.

Howard answered all my questions. I have a much clearer understanding on how to move forward. He took his time working with me and was very clear on my options. The response time to receive a call was super fast. I am the kind of person who doesn't have a lot of patience, this service met my immediate needs for answers. Thank you!

Daniel was wonderful. I was impressed that it felt like he was in my house doing the repair. He knew the old dishwasher that well. He was able to advise me on how to fix the problem and even gave me the part number to order. I highly recommend this service of which he is a part.

This is a wonderful and useful product. I don’t know what I would’ve done without it. My agent Carlo was absolutely the best. He was so patient with me because I am not technologically savvy at 77 years old. Thank you for all your help to Just Answer!!

My experience was outstanding. Todd was a perfect gentleman. Although we did not resolve he is the most knowledgeable person I have spoken with. His greatest quality is his patience alongside his knowledge.

I was happy with info attorney provided. He was thorough about all possibilities I can face. His advice was with valuable and appreciated. Ì was given. options as to what to do in our legal situation. Ty.

Todd was very informative, explained things clearly. Sent a preview email, so that I knew the call was coming in just a few minutes. Called in just a few minutes. Had a wealth of information about my issue - viruses, popups and more. Engaging. Ended with a statement about a follow up email to explain what we had talked about and it came in just a few minutes. I have since followed his directions and factory reset my phone and successfully reset my account, all late night.

Having a problem with a package not being deliver. I contacted Just Answer to see if they can help me further. Did received a call from an expert lawyer who took down my information and will work on trying to solve my issue.

I'm in the process of trying to figure out the costs of breaking my lease early due to job relocation. Based on what I've seen in the lease, the wording was a bit confusing and I wanted to make sure that I had all information clear before talking with my landlord about things. Justin really helped me break down the buy-out clause in my lease and affirm that I was interpreting things correctly. Highly recommend and it beats searching the internet upon hours to be sure of legal matters!

Tech Carl was patient and walked me through steps required to solve issue at hand. Not being able to see and by verbal exchange it worked. Your service was needed to assist to complete the task at hand. Thank you.

She was notified regarding my situation, asked me additional questions, very professional and helpful. While taking care of my problem, the property manager took care of the property. Thank you very much. Maloney

My expert was absolutely amazing! Kind, caring, funny, and patient. Answered all my questions clearly, and was very detailed orientated. Would absolutely use your service again! This was the first time I had ever used your service or any antique service, within 20 minutes I was talking to an actual representative on the phone, who was absolutely amazing!

My questions on selling Decorative Plates was answered. Donald provided me with the best course of action. Online platforms like Facebook Market would be the best place. I would recommend JustAnswer to others.

The vet answered my question and helped ease my mind. Was very kind and genuine. I was paired with a vet very quickly, which helped keep my nerves under control as was very worried about my dog as she is having to "deal" with a lot of changes going on in our lives right now.

This is a scam… Yes they do try and answer your question but the scam part is that you think you are paying fee for that question but in reality you are signing up for a membership and they charge your card for the membership monthly without your approval

I would give Mark in Dallas 15 stars if I could. Wish every technician was like him!! He was able to provide me with several links to purchase the part that I need for my Thermador Fridge/Freezer. I’m super grateful. Thank you!

Dr. ** was very kind and caring and thorough. I’m so appreciative she was available to help with my concerns. I love that this service is available. It was 4:00 in the morning when I needed help. I will definitely reach out again when or if I need help with my cats.

Mich had been a great help! He is very straight forward and answers my questions clearly! He definitely demonstrated a very good understanding with the H1B Visas. When I received my stamp, I was unfamiliar with the expiry date. He clarified that it is normal that the stamp lasts 1 year and the work authorization is 3 years.

My dog bit a toad and had a visceral response that I had not seen before. My google search got me a ton of conflicting info and made it worse. Found this site in the mix. By answering just a few questions with an AI bot, I was then given the opportunity to speak with a vet via chat or by phone. Within a minute I was connected to vet and my questions and concerns were answered. While I hope I do not need to use this again, I now know where to go for real answers without having to hop in the car at 11pm.

Spoke with a rep and advised need paperless billing, because my email does not give information and no amount of payment. Was transferred to a duke energy consultant and helped my get paper billing. Email does not work.

They were quick to react to my situation. They asked all the right questions in order to get everything done. The tech support on the phone was very nice, and she fixed my problem immediately. This issue was completed by a professional team. Thank you.

What the hell is the Postal Service doing using you to scapegoat their own failure to deliver? I refuse to pay! I'll take it up with my credit card if I have to. All you did was waste my time with obvious lame excuses. You couldn't even get the right Post Office. Then, when I corrected you. The phone number is bad. Call it for yourself! You did nothing. Can't do anything. I had no business allowing the Post Office to use you for a scapegoat. You want me to add a receipt? You haven't sent me a receipt.

Answered my questions very quickly thoroughly for an issue that I thought would be more difficult. They really put my mind at ease dealing with a relative's tax issues. They took a tough problem and came up with a simple solution.

No answer to my problem. Was given over the phone. An email was promised to help with my problem. That was never sent.

I've found JustAnswer.com to be very helpful in my little antique and vintage business. I carefully research all the items I acquire, but sometimes I find it very helpful to go to justanswer for confirmation of my assessment, a reality check, or just another perspective. :-)

Quick reply and so easy. Matt gave me an alternate fix if the first one didn't work. It was spot-on! He then texted back to make sure everything was perfect. I would like Matt to be my EXPERT if I need help in the future.

Things were swift, the vet gave me the answers quickly and professionally. Even telling me how I'm taking a good approach of calm monitoring and gave me detailed information about when things are to start worrying, so for now things are fine.

I feel better after discussing Dora with Dr. **. He helped me understand. After my husband passed and his large dog became mine, I am not as good at dealing with situations like this. I would have never chosen a large dog, she is hard to lift. I do feel in the future it would be better for me to talk on the phone. Giving her Pepto for upset stomach, understanding the ACL tear little better. The only thing I would ask for explanation is the charge for this service? My comfort in this information from Dr. ** was I did not need to cause discomfort for myself by getting in car and going to the vet. And getting information on her condition.

I was connected with an experienced lawyer within 5 minutes of signing up. He took his time addressing my concerns and said he was emailing me exactly what we talked about to use in my email to my former employer.

I received a hearing notice that I assumed had been dismissed based on previous correspondence. It was served on a closed company that I was part owner of. I also was under the impression that I needed to hire an Ohio attorney to represent me at this hearing. Legal Eagle clarified my misunderstanding and guided me to deal with this myself. Thank you for expedient, straight forward guidance. Rebecca

I received a rapid response and answers I couldn't find in the IRS publications for the forms I use. The IRS fails to provide all the needed information to my questions, and I would not know how to accurately fill out my tax return.

This company is a rip off and could not answer my question and charged me $70. I finally got a refund.

The info was great, the alarm is working again, the instructions were simple and understanding, you were ready to give all necessary information regarding the warranty and the phone no. to call, if things did not work out. Thanks

He was kind, knowledgeable and caring. Really a great guy to work with! He said I have a pretty strong case to win my case since I can show I can live on my own! I told him about what’s happening in my life. He stuck with me the whole way through.

I googled an issue about my Samsung dishwasher and Just Answer came up. I clicked on it and it said $5 and someone will assist you. Before I can cancel the call, I have been charged $38 on my card. The call lasted 2-minute tops. The man told me to same thing I already googled and to call Samsung. Done. I'm out $38. Well, what can I do. I fell for that that trap. Today, I saw I am being charged another $38 for subscription fee! What??? So, I get online and the bot tries to get me to sign up again for that $5 trap. Of another call and but falling for that this time.

Very satisfied and prompt. Thank you Moose. I was able to identify the model no and motor size of my Mercedes Sprinter. Can't understand why logos are not mounted on the vehicles as would make it easier for owners.

I used JustAnswer, and did get a response to my question. My issue is that the advertised $5 fee, promoted as refundable, is really a $55 charge that includes enrollment in a service with a monthly membership fee. It was quite difficult to use their site to cancel the membership so I had to go through customer service. And there's no refund. Read the fine print carefully. You are enrolling in a monthly service, not simply accessing expert answers.

Blake was very helpful—gave me some needed perspective on the potential issue(s). I had ordered a part based on a parts store scanner printout—but apparently that’s not where to start in addressing the issue.

Edgar was helpful and direct with his assistance. He created a solution quickly and explained next steps clearly. General FYI, it took much longer to speak to an agent than originally estimated. Also, I would like a little information on the billing. The chat said $5 (refundable) then charged $43 (additional membership fee added, only mentioned in email, once charged). That seems shady to me... My issue is not yet resolved, so I will be better able to rate fully after a week has passed and if I am able to access my Insta account. TBD on if value in cost of help and the issue is resolved.

They replied and refunded my second monthly fee. Still think it is a deceptive site for signing up but at least they listened on my third try. And they did help me with my question.

Dr ** was excellent at asking the right questions. She gave me an excellent report on what was happening with my puppy, which greatly put my mind at ease. It also saved us a lot of expense going to an emergency vet hospital at night. I will definitely use this service again.

Quick and professional, it was a great experience. Answered my request quickly. I could not find anything elsewhere. I will be able to apply my findings tomorrow at work. Will be using this service again.

He gave me good advice and made me feel like my dogs were not going to die immediately, and told me to just continue to monitor them over the next several hours and only give them half the amount of food, so he gave clear instructions.

Vet told me what to do and my dog should be fine and I will follow his recommendation to correct the problem and will not let my dog close to boiled peanuts ever again and that’s a fact jack.

I spent a lot of time with the chatbot before being sent to a medical doctor. At 1:15 pm Good Dr. answered my questions and asked if I needed clarification or had questions. At 1:16 pm I asked 1 more question. At 1:22 pm I requested that Good Dr. answer my question. At 1:27 pm I ended the call with no response from Good Dr. that answered my final question.

The vet I spoke with was very thorough, asked many questions to get an accurate picture of the situation and answered very completely. She wanted to know if anything out of the normal has happened and if all other behavior was normal. Asked for the names and brands of the brands of the shampoos that were used, then she gave an answer. I am pleased with my experience.

Everything was fine, quite fast and easy. The technician was gentle and patient with me. He understand everything I said and help me faster than I expect. The problem was solved quite fast and I don't know what else to say. Thank you.

I would give a -10 if there was such a star. This company says a $5 00 refundable fee, BUT DOES NOT MENTION A $65.00 NONREFUNDABLE MONTHLY FEE! Scammed and not very knowledgeable as well Better Business Bureau should shut this company down.

Fantastic help. Extremely patient with me and helpful. Made everything understandable. I am 93 and a lot of this new stuff is very confusing. He calmed me down and helped go over things more than once.

The expert 6.7 diesel mechanic was from **. He just read me what I had been reading for days and clearly had no hands on mechanic experience, just read me the AI I had been reading for weeks.

Any company that uses deceptive marketing should be shut down. Terrible way to treat customers, and the service wasn't even worth the initial $5, let alone the $65 hidden membership.

Service was easy to use and the technician was able to diagnose and trouble-shoot my problem within just a few minutes! His instructions were clear and easy to follow and he waited for me to do what he suggested to make sure my mini-split was operating again.

Bobby was great! He provided valuable information and was very knowledgeable. He gave me directions and examples for my specific situation with an initial business filing. I truly appreciate the expertise and the advice. Will recommend to friends and family.

Once I sent Mohammed a photo, he knew immediately what type of fungus my red oak tree is infected with. Unfortunately, it sounds like my tree doesn't have much hope. However, I am appreciative to know what I am dealing with.

I received prompt and EXCELLENT service!!!!! I will use them again when I have technical issues.

This was a great, new unexpected opportunity and experience. I will recommend this application to everyone I know as it’s not only perfect for legal matters but medical and other information. They responded quickly, very professional, very helpful, thorough, caring and explained everything step by step. I feel Blessed!

Chris was fantastic, he knew the answer to every question and sent over diagrams for everything we needed!

Always does a great job, one of my FAVORITES, for sure. Also very patient and sends links to access what I need to do what I want. I think that pretty well sums it up!

The Veterinarian who helped me was excellent. He assessed my dog quickly and accurately. He provided me with a dietary plan to help my dog's symptoms, (throwing up) and let me know that based on her specific circumstances that she was okay and wasn’t going to need urgent, in-person care. His confidence helped me stop worrying. It also helped to know that I could contact him if her symptoms changed or with any questions. I greatly appreciate his care and expertise.

Very misleading fee, it says only $5 to get started but then they charge you $70 out of nowhere and say that when you post that that is taken as permission to charge you the $70. Then customer service was very rude, said they would transfer me to a supervisor but ended the chat instead. Right before ending the chat the service representative said basically too bad. I would have been glad to pay $40 one time fee for ONE QUESTION compared to a $70 recurring fee.

I got exactly the information I needed to resolve my problem. He was patient with me and explained things in a way I was able to understand. It was good to speak with the one who understood my issue and was able to give me a good answer.

Freddie ** assisted me in an issue to resolve an old, unknown traffic fine. He gave excellent advice, and I am sure I will be able to sort this out now. I can highly recommend JustAnswer to assist in any kind of legal matter.

A useless scam. The agent could not solve my issue and then abandoned the chat and left me hanging for more than 40 minutes with no reply. Then I was charged a subscription rate which I did not authorize. I am very dissatisfied.

The online system was very easy to use & the personal tech support was quick & professional.

This is a bait and switch operation, they tell you you will be charged $5.00 but then they will charge $60.00. Do not fall for these scammers.

I went onto the JustAnswer site and asked a question on the chat. It said they could connect me with a auto mechanic for $5. I entered my card information and chatted with (allegedly) a auto mechanic. I just checked my account and found I was charged $70 - $5 for a subscription and $65 non-refundable. I was charged the one-time refundable $5 join fee and the $65 non-refundable membership fee. This was not clear at all when I entered my card information, and I was not expecting this. I want the $65 refunded because this is misleading.

This was my second time speaking with the Legal Eagle. He was a godsend. I am feeling overwhelmed and he has helped me tremendously! Thank you Legal Eagle. I am an unsecured creditor in a Chapter 13 bankruptcy issue. The debtor has falsified some documents and I wanted to know what should I do. After speaking with the Legal Eagle he told me the steps I should take to remedy the situation and I am taking the steps one by one. I feel overwhelmed but with the steps that he has written out for me I believe everything will be alright.

Very good help from Mario. In less than five minutes I got information that I understood for how to fix the problem. If the battery jumpstart doesn’t work I will have the car towed for repair. Thanks again!

The woman that I spoke to was very helpful. If I get my replacement base or mug and base, then the conversation will have been great. It hasn’t worked properly for quite a while and I’m anxious to have a working mug again.

He could not help me. Everything he had me try, I had already tried several times before I called, so he was not helpful at all. My problem was not fixed. Chat GPT helped me fix my problem after I talked to the technician from JustAnswer. Waste of money.

"I am so grateful for the time Dr. ** spent advising me. She was very thorough and made sure I understood all my options before moving forward. You can tell she really cares about her patients/clients. I felt completely supported throughout the process and would recommend her to anyone in a heartbeat."

I got my answers and got my problem resolved and it only took about 10 minutes. I'm so thankful for this app.It's a wonderful thing to have. I was converting a range from natural gas to propane, Absolutely wonderful.

Dr ** was super helpful and reassuring and answered all my questions promptly and efficiently. Made sure my sweet moose was gonna be ok after he ate chocolate on Easter!!! So thankful and grateful. For $5 this was totally worth it!

My guinea pig appeared to have discomfort while pooping, and seeing this website and getting information is life saving. This saves a lot of time for small concerns, saving for bigger concerns to an in person vet. Thanks to this website, I can attend to her a lot better.

You have to sign up for $90/mth subscription - that's $1,080 per year! They do not send monthly email notices of your fee like many other companies do. I tried to get a refund for a monthly fee that was charged to my credit card and they would only refer me to the agreement that you are forced to sign just to ask one question.

I was very pleased! It was a scary situation after my pup ate all that chocolate & the doc's advice was spot on. I learned that milk chocolate is not as toxic as dark chocolate. He stayed with me until the “crisis” had passed. I appreciate that!

Theresa was absolutely wonderful! She was very patient above and beyond in solving my problem of not being able to access Paramount Plus on my TV yet I could access it on my computer. After more than an hour of trying we succeeded in accessing Paramount Plus on my TV! I am so grateful and happy. I hope you tell Teresa how much I appreciated her help, patience and understanding.

My dog was having an emergency, they just kept asking inane questions the entire time and didn't help at all. I finally got a call back will my brother was already driving to the 24 hour vet, but I was busy calling the actual vet I took her to. She's dead now, possibly because we didn't know how to care for her initially.

Excellent experience. As a senior citizen, 80 years this year, we appreciate the help and guidance. We don’t do these things every day. Your professional agents really help our baby boomer group.? Thanks.

Rakesh did NOT solve my issue of signing into **. I did not understand his directions and asked him to help me understand. He just kept repeating the same direction over and over and was very frustrated that I could not understand. His tone of voice was somewhat rude, as if I were a dummy. He gave me the number **, and I told him there are only suppose to be 10 numbers, not 11, he must be mistaken. He repeated the number again another 3 times. After checking on the number, he came back with a new number ** for ** support. By request, he gave me the number ** for a Just Answer refund of my $5.00.

Mark was great. Empathetic and kind. Solved my issue in under 60 seconds. I appreciate you Mark. To customer service: please cancel the $38/month support subscription I was required to sign up for to talk to Mark. Thanks.

My son stumbled upon Just Ask accidentally while searching for a vet, as our 1 yr old Corgi ingested our compost and became very ill. Chatbot asked direct and detailed questions that helped us connect with a Doctor. The Doctor called and was so very professional, patient and knowledgeable. We were thrilled with her options of care. I highly recommend this site!!

Mark the appraiser was very nice and helpful, when I complained about something to download, he quickly told me we could do it the way that I wanted.

They made their website look like Toyota's. I was fooled. Yes they got me! But I immediately requested a refund. No Way! Now they are trying to bill me every month. They are a scam.

I needed some guidance regarding the efficacy of a transdermal drug vs. an oral drug for my 10yo SF with hypertrophic cardiomyopathy. I got exactly what I needed, knowledgeable information based in current practice. I've discussed this issue on pet forums, and it has been less than helpful, as many people don't listen to the issue, they just want to tell you how you're doing it all wrong. Turns out, I'm doing things just fine.

I found this company online as I had a question about my cat. I was notified of a 5 dollar charge, which I was happy to do, when I was signing up. Then, I checked my bank and saw I was charged 60$. NOWHERE was this charge stated in the sign up process. Very unclear with their membership service and was overcharged. They will not refund my money. I DO NOT recommend this service at all.

Thank you for the patience navigating and helping overseeing details that would be crucial and detrimental, and the timely response, and professionalism and understanding of the complexity of our business.

I’ve never used a product like this but I feel like my back is to the wall! I have to make correct decision! Chris helped me with his years of expertise and knowledge. I appreciate his kindness when I had many, many questions!

The Expert who contact me (james00228) was superb. James was extremely knowledgeable and worked with me until my problem was diagnosed.

Excellent service and very informative information. Will follow up with a vet on Monday. The doctor was very professional and answered my questions satisfactorily. He was very thorough in questioning my cat’s health condition.

First time I have used this site and it is the easiest one I ever used. Tyler M took into account that I'm a senior and I was surprised and delighted how easy it is. I definitely will use you again when I need help. Thank you so so much!!

Tech that I talked to was fine, however, I was told that there was a $5 refundable fee to connect me with an Apple tech but she never told me there was a $65 monthly fee for their service. Very very unprofessional and deceptive.

Answers have been very clear, thorough, timely, and thoughtful. The attorney was patient, addressed my follow-up questions carefully, and explained complicated issues in a way that was easy to understand. I really appreciated the detailed and practical guidance.

To continue, I had to post a $5.00 charge. I was actually charged $45.00. I spoke to Reshma, who had a deep Spanish accent. I could not understand her. I have a hearing problem. I requested an English speaking person. She refused. She failed to help nor resolved the problem. It was a horrible experience.

I wish I could have identified immediately that I was talking with a California attorney about my NC housing issue. The advice sounds helpful and aligns with other free or lower-cost advice I have received, so it remains to be seen whether the experience was also worth the cost. Michael was thorough and professional.

Would have been nice if she could have taken care of everything instead of referring it on to a lawyer. Overall, she was very nice. If any politician in the future needs $$ from me, they better use something besides ActBlue.

From the very first conversation I knew I was in good hands. The doctor that help me was very kind and helpful. She was also very quick to answer. She was very clear and understanding. I would absolutely use this app again.

The veterinarian was of tremendous help. We are trying to find somewhere that will help with a sandhill crane with a terrible leg injury that we’ve been taking care of. She spent time and found several places that may be able to help.

This is NOT Jet Blue... this is "Just Answer"....The worst of the worst!! You should be ashamed of your practice of blind siding people!!!

Eddie is nothing short of exceptional. As a self-represented claimant in a complex 194-day product liability insurance case against a large corporation, I had been trying for weeks to get meaningful legal guidance. In 15 minutes and for $65, Eddie gave me more clarity, strategy, and actionable insight than I received from every attorney consultation combined.

Tech Steven was easy to talk to, informative, and quite helpful. He was patient as I explained my issue, walked me through the diagnostic process, and even gave suggestions where I could source parts and necessary tools. Great job!

Key information revealed about my antiques that I couldn't find anywhere else. David ** is masterful in his knowledge, insight, diplomacy and he probably plays darts very well. Thank, David!

GREAT! The technician walked me through my computer problem and resolved all my issues. I greatly appreciate the knowledge and the help provided. I could not have fixed my computer without his help. I will be saving the link to Just Answer for any future problems. Highly recommend.

Dan was thorough and able to describe clearly possible solutions.

The mechanic was very well versed and fully understood the repair I need. He was honest and provided all of the details I need to make an informed decision. I was quoted a repair estimate for a collision avoidance error message in my 2018 Acura RDX. The quote didn't not fully explain what the repair entailed. I contacted JustAnswer and the mechanic fully explained the error message and the estimated parts and labor costs, which helped me to determine what action to take. I had a great experience overall!

I had a very good experience with "Pearl" chatbot and Brandon B. I thought Pearl was a real person, but I guess I am wrong. I did ask Brandon B. If he was a real person! He said he was. A very polite young man. I wished him a Happy Easter. Our Detroit Lakes, ALDI is a very nice store with very helpful employees. We needed a smaller, friendly grocery store. Thank You.

The techie didn’t directly address my issue, assuming my OS was out of date, which it wasn’t. I needed to learn how to reinstall Carbonite because I was having issues with that and Carbonite assuming my OS was not up to date. Now she, Alexandra, won’t answer my follow up questions! Very disappointed that I had to pay for this and not have it resolve my issue. Probably AI and not a real person.

Very helpful, you let me know if have options. All is not lost. Even though this and last year have been very challenging economically. I have tried my best to keep everything afloat. I have run out of assets to do that. Thank you for your professional support.

Dr ** was very pleasant! She explained everything to me, she was very informative and I really appreciate her for her knowledge and respect! She made me very comfortable with the situation! I never knew this service even existed, I found it by accident but I’m glad there is an app for it! Thank you so much Dr **!

Service was quick and easy. However the girl that answered the phone said a $5.00 charge would be added to my credit card and the total charge was $38.00. The tech however called me within 15 minutes, was very nice and told me I could order the pump from Amazon, sent me a link to it and directed me to the correct pump on the page which will be delivered tomorrow.

I was shocked when I learned that the poison control hotlines line recommended by the vet I called for advice cost over eighty dollars just to answer a question. I looked further and luckily found your helpline, Your vet quickly took in our concern and gave us an immediate reply so that in this case the pill our dog ingested was not enough to make a trip to an emergency vet and undoubtedly saved us a large expense. More importantly it saved our dog needless stress. Thanks so much.

Dr. ** was amazing. She put my mind at ease to let me know my 2 year old Pitbull would be okay after eating some walnuts. She told that if the nuts were moldy is when problems would arise. Since they were fresh she would be okay!!! She also let me know to not always believe what you read online, it can be misleading.

Alex was incredibly thorough at helping address my issue and come up with a solution. If my issue with my complex do not get resolved I will definitely be in contact with him on Monday and will be proceeding with legal action through him.

The Doctor was and kind and pleasant. She understood and addressed my concern re my cat which enabled me to relax. The one disappoinment, was the 70$ charge, which I did not expect. I got all the same info online except for confirmation that cat's weight fell within safe weight for non-emergency tx.

I was told that the cost was $5. We were charged $70 for one answer. I was informed that my printer did have scanner capabilities. However, the call only lasted less than 5 minutes and was not worth $70.

Both Pearl on JustAnswer and Chris the technician were extremely responsive. While I waited for the call from Chris, I managed to solve my printer issue, but I am nevertheless quite impressed by the response—and on a Friday evening!

Jon was very helpful, competent and professional and helped me solve my issue. He is an asset to your business. He could be trainer of trainees. It is apparent that he knows what he’s talking about!..please cancel this account so that I don’t owe more than the $5.00 fee or have any reoccurring charges.

Needed legal information regarding closing of parent's investments with enduring power of attorney. This piece has already been in place but now we need a medical direction stating she can no longer make financial decisions. Great information for navigating this bumpy road.

I had questions about the probability of pregnancy in several situations that were considered safe but still had me gasping for air with a heavy amount of anxiety at the thought of being pregnant. But after talking with one of the doctors here he answered my questions clearly and was very patient with me letting me know that the risks were way too low from the situations that I described which made me feel better. I get queazy and nauseated when I talk about sexual intercourse and the many ways of protection after sex, which I find rude for the other people who can freely talk about it but I genuinely can't handle it. So these one on one private conversations make me feel less nauseated about asking the questions that concern me when it come to these things.

Used the HP Just Answer service for tech support, and the technician, Adrian, was terrific. Super helpful, pleasant, knew just how to solve the issue.

JustAnswer helped me find the right website that I wanted to find online. Thanks for providing me with the link and information I needed to get started and the information I wanted for future references. I will recommend this company to my friends and family.

This was a pleasant and helpful consultation. The provider was attentive and responsive in easy to understand manner. The information was appropriate, concise and delivered in a manner that stressed the importance of follow up.

Justin did a great job. He troubled shot the the Wi-fi and replace the modem. However, my experience with the phone technicians were very frustrating. I was on the phone for 2 hours with them with no resolution.

Quick reply and very informative. Impressive system which I will use again if ever the need arise. Keep up the good work.

It’s was good to get it done. But they said I get my money back. When do I get it back. I was told at beginning that the charge is refundable after finishing and I haven’t seen my credit back as of yet. I expect to get it back or I will call my credit card company to complain about not receiving it.

I had some simple questions about meds my dog is taking. I couldn't find the answer anywhere on my internet searches. I got them answered when I couldn't find anywhere else. I spend an hour researching trying this site. Believe it or not the big question for starters was how to convert the ml of a medication tablet to the same Rx as an oral solution. Got the answer and also realized it would be expensive to go that route.

It was Quick and easy and they knew the answers to my questions about SSA after the death of a spouse. I needed to know how to switch out his SS check with my SS check because his check is bigger than mine. That is part of our monthly income. The chat was easy to understand. Thank you for your service.

SCAM!: My Phone call never went through, I never spoke to a lawyer. I did have a chat with Elizabeth. The chat was helpful. I paid $5.00 to get put on a bunch of telemarketing lists. Also, they tried to sell me a subscription. The help I got was not worth the hassle. I just reviewed and they will be billing me 60 dollars monthly.

Mark was great, helped a lot. Stove was acting up. He was very thorough, ask great questions and gave us the answers we needed to contact who we need to get things fixed. Would definitely recommend using this app.

The expert gave me the solution. The only frustration is that getting a phone thru from an unknown # is very hard with my Apple phone. He sent me the # so I could put it in my phone book so my phone would let me answer. If it was included at the beginning, it would reduce frustration.

I had a question regarding LLC and asset protection for a new business I wanted to start. Andrea ** answered all my questions and waited until I was finished. I now have complete confidence that I am going in the right direction. I would definitely recommend Just Answers to anybody

Trying to clear up fraudulent deals for Digesti online led me to Just Answer. Just Answer website offered help but wanted $5.00. I protested & was told to go ahead & pay the $5.00 & it would be refunded. I agreed to that with the promise of a refund of the $5.00. I was supposed to get a call from a software technician but the only call I got was to rate the service. Except for texts I never talked to any so called technician. I am in shock this morning because I now find a pending transaction for $38.00 from you on the bank acct. # I only authorized to be charged the $5.00. I have stopped payment for the $38.00 and am now going to report both Digesti & Just Answer as a scam.

Quick and responsive answer to a very complex and emotional question. The lawyer was also compassionate and in-depth with his explanation. I feel more prepared to move forward with my concerns much better understood. Thank you!