JustAnswer Reviews

They ask you to pay one dollar to start and then 39 to connect with a technician to come in on your computer and fix it. Then he disappears. I guess I should be happy they didn't take more from my credit card.

Patient and understanding customer service which I appreciated. I had to keep going over some of the required steps that involved submitting my situation to then receive a code that was used to move forward in the ability to finally get back in to my Outlook.

My question was answered quickly and I was comfortable with the response. Happy to say Miley is doing very well and I do believe is in recovery mode. Thank you. It was a comfort to know I would not have to wait until local Vet opened in the morning to get the right answer.

I was very satisfied with the Lady who helped me with my question of scam emails....she was quick to respond and confirmed what I figured might be happening. I would recommend you to anyone....this is not my first time using your help and I am happy to tell my friends.

Just Answer bends over backwards to help. I was quite ImPressed with all the attention and care they gave my problem. I highly recommend them and will surely use them again in the future when I get into trouble with my software.

Over the years, with few exceptions, the JustAnswer team of experts have provided help that was timely and useful to invaluable in a wide variety of areas. We have had help with medical emergencies, heating emergencies, legal issues, copyright and trademark issues, and more. What a great resource. We are so glad we found JustAnswer.

My dog had been up half the night vomiting. Because he is small (a Yorkie) I was afraid to give anything to him. I contacted Just Answer at 4:00am and within minutes I got a text from a vet tech. She was very helpful and told me the exact dose of what to give my dog. He immediately stopped vomiting after I gave him what she recommended. I can’t tell you what a relief it was to talk to someone at that hour of the night. She was very professional, polite and kind. I highly recommend this service!! <3

I needed some information about this company because they were asking for insurance coverage for their different personal accounts because they had been experiencing some hacking. This was not mentioned to me before it was open and they put a lock on my account until I come up with an amount of money that I do not have and I was hoping to find out was there some legal recourse to deal with this and was this a customary procedure. I'm thankful that someone did answer I did address my question however it did not give me a solution. I did not find out if it was a customer procedure and was total perhaps I could contact a securities officer in the country where they are located so I did not get solution to my dilemma. I am unable to contact an out-of-country law office so I do not feel that I was helped all that much.

My dog has had an intractable ear infection, and I couldn't afford to go to the vet. She has seen the vet for the same problem several times, but the antibiotics didn't work and the fungal infection returned. A wonderful vet got in touch with me right away, and suggested a home remedy that probably saved me hundreds of dollars at the vet. She couldn't have been nicer or more helpful. Just an comforting experience all around.

The information provided was fair and accurate. Lori was quick to respond and empathetic of my mother's situation. With this information I was able to guide my family when choosing a lawyer to represent her case. I feel confident the case will be resolved with a positive outcome. Thanks so much!

I was quickly guided to the proper resource and within an hour I had contacted the best person to help me with my needs. The operator knew what I needed and was very helpful. Cheers to Just Answer. Very grateful.

I am giving 4 stars because while the service I received was great, your online platform needs work. The questions were sent to me via text and email simultaneously. Very annoying and confusing! I finally just answers via text. Pick one or the other, not both.

Technician remotely connected to my computer, in a few moments discovered the issue, which was resolved. I'm a happy camper again, and stress level sharply dropped. Would recommend to a friend. Thanks. I struggled with this for almost a week. Wore me out. Very happy with the results, Thank You.

After looking around for months to get an answer to my search for my transmission, I was amazed when I discovered this site. My mechanic was so professional and understanding of my need it was such a relief. I will not hesitate to recommend my friends and family to Just Answer. Thanks a million!

I wanted some information on a set of vintage plates along with information on their possible value. The response came back promptly and provided excellent information and suggestions on how to sell the plates. It was also written in a very friendly and helpful manner. I recommend this site highly.

Had some art that didn’t have a signature. My appraiser found it in minutes this app works great. Would definitely recommend to anyone needing answers. Just make sure you're 100% Unique. You have great pictures and you get answers fast. Will definitely recommend.

I had an electrical problem going on in my house, consulted an electrician thru JustAnswer. Got some good tips on what to look for. Problem not solved yet, but on the right track thanks to the electrician with Just Answer.

My family members landlord was not responding adequately to the recurring mold problem in the house and due to the advise from the Lawyer we were able construct an informed letter to the management company and Landlord and an appropriate resolution was achieved.

Turned off all devices. Reset AOL password. Turned on devices one at a time, changed password, waited one hour to see if emails went to trash. Password reset worked. Justin was a great help. Apparently, the password I used in the other devices was having some interaction or just adding two new devices caused a hiccup at AOL - resetting the password got everything back on track.

Justine was very helpful in resolving a long standing issue with my MacBook. It was quite frustrating to say the least. By taking over my computer he was able to show me what I was not doing and now I can proceed with doing work on my own. Glad I paid the extra $$ to get it resolved.

I've used JustAnswer 5 times over the years and it has saved me hundreds if not thousands of $. I also received help on Good Friday when my A/C went out. No way was I going to get it fixed by a company over the Holiday weekend. The JustAnswer tech was on the phone with me for about an hour and I had cool air again! Auto, saved $60 on diagnostic fee alone. Thank you! Joe

I WAS VERY HAPPY WITH THE RESPONSE TIME FROM THE PERSON ON THE OTHER END OF MY QUESTION. HIS ANSWER WAS CORRECT AND JUST THE RIGHT INFORMATION I NEEDED. I WILL BE PUTTING HIM IN MY PREFERRED TECHS TO TALK TO. THANK YOU!

I have reached out in times of despair. They have given me the best advice. They are more than affordable, they are reasonable like .10 cents per question reasonable! I always get the professional advice in a timely manner! They are the best.

The few days I used this service I was given fantastic answers to my questions, very thorough; plenty of advice that was obviously from an expert who has experience. Definitely worth it!! I would use it again for sure. I have even thought of using it again in the past few days as the answers were so helpful. I spoke to a gemologist and a doctor and both were so extremely knowledgeable and offered only the best advise. I noticed also do they did not just randomly give unsolicited information. If unable to answer, they stated it. Both replied in great time. Thank you????

I am happy that the dishwasher is now working, no error 06 after being advised by Daniel what to do, no need to hire a plumber or electrician. I will use this service again when the need comes. Regards Ntombi

I contacted lawyer on JustAnswer. Law Educator gives outstanding advice, that too much better, quicker and at a lower cost than other paid services. I plan on trying other services too like Medical consultation and Mechanical advice. Highly recommend...amazing experience!!

He gave me very detailed descriptions. And responded in a reasonable amount of time. And didn't treat me like I was stupid. Very professional. And helped me to know exactly what I needed to do. Great working with him and will already use this sight. And will use it again and always.

Was able to get me to my account, but tech was very busy and I only got a bit of his time here and there. He is obviously competent, and shared my frustration with Chrome. How long is the $39 good for? I got in my account yesterday, but same problem (not entering old password correctly) kept me from logging on to any Internet location later.

Great experience with the support vet I received for my questions about my sick cat. She was spot on and I took her advice and got my cat to an emergency vet just in time!! The response time was quick and the texting was a great way to converse. No “robot” answers. Pleased with the service.

Website claims to offer first question for $1 and then $46 monthly subscription for additional sessions thereafter. Before I could ask first question, $46 was debited from my acct. On the BBB website, many people have posted the same complaint. I ask my first question. Over 1.5 hours later, still no answer. Experts would accept my issue and then defer to someone else. Finally, I had to leave and was frustrated enough to ask for a refund (this is thru Chat). I get a supervisor who offers to put my issue in a priority queue. Since I couldn't wait any longer, I asked again for the refund. $1 was credited to my account. This $1 was never debited in the first place. I contacted company again and asked about the $46 refund. They responded that it would take 3-5 business days to see $46 refund. Thankfully, I found Excel Chat who answered my question promptly. No tricks.

I was left an antique set of fish serving flatware which I wished to sell. Just Answer provided me with the name of the flatware the year it was produced, the value and suggestions/recommendations to sell or consign for sale. I felt I had a good sense of the value before I had to negotiate with antique dealers.

I had a medical question that needed answered in a reasonable time and was quickly given an online doctor that answered my questions. Would recommend. I’ve also used this service for legal advice before also. Always had sound advice from this service.

Our cat was sick and we got great information regarding what we could do for him. The only reason for 4 stars instead of 5, is that it took several hours for someone to respond to my question. Still, it was valuable, expert information for a very good price; and we never had to leave home.

Thank you so much for your recommendations. My cat was in bad condition. DocNelson gave me great advices and my cat survived. I would suggest this doctor to everyone. Wish you all the best! Thanks for this amazing platform where people could quickly receive a response when it is needed.

Asked a question about a Garmin GPS and got an immediate answer. The guy went a little further and it did not require me contacting the manufacturer. Later called and had my account cancelled in the 7 day trail period. Superb.

Every device in my home had internet but for some reason my Samsung decided to not pick up the connection. I used these people and it was up and running in less than 10 minutes. My only complaint is that did not get feedback on what the problem was.

Didn't help me at all. It was a total waste of $5. My questions weren't answered and I did not get the help I needed. Still did not get into my Microsoft account. I would not recommend this site and will not use it again. Thank you and have a great day.

Our dog whelped 7 pups, the last by c section, so, on antibiotics. She develops diarrhea, It was nice to sound things off with a vet and what would be safe treatments. Things I knew, and things I had not thought of were discussed. She is doing better.

Quick response. Knowledgeable doctors. Membership is well worth it. Doctor spent awful lot of time with me to answer all my questions. He even reviewed my lab work. I will not be surprised someday JustAnswer will go public in the stock market.

Satish R. was very helpful. He provided me with a manual for my outdated printer that assisted me in getting the help I needed. I would not have been able to remove the ink cartridges if I didn't contact Just Answer.

Hello, I was lured into Just Answer web site with a low fee of $5 to answer a question from a lawyer. The lawyer could not answer the question via chat because she thought it was too complicated to explain. She suggested that I register for a phone call for an additional charge of $30 which I did. We talk, she couldn't help me and that was the end of it.

They are a scam based in the Philippines. Not a US company!! Bogus charges on my account and you can't get them reversed - not competent English speakers or subject to US laws. DO NOT USE!! They troll for credit card info.

Dr ** helped with puppies scratching, I didn’t know if I could give him a Benedryl, I did what she said and it helped a lot. We really appreciate her help. Thanks Dr. ** , and Merry Christmas to you and thanks for this site, I didn’t know that this was an actual site. We will use again if we need to for sure and recommend friends and family to use if they need to.

I was concerned about my 4 mo old kitten being introduced to a new 4 mo old kitten with all the hitting and hissing causing anxiety with the three of us. I received excellent advice on how to handle the situation.

The experts were very helpful. Got back my Facebook account in 1 day! Thank you for your help! I would highly suggest to everyone who has been hacked to use Just answer. They will solve your issues as soon as possible!

I am sorry for not responding sooner. Thank you for solving my problem. You have been a big help and I appreciate it. I would most surely ask Just Answer again if help is needed. Thank you again. Sincerely, Sandy

Took a chance with this company and called for assistance with problems with my desktop. They had an excellent promotion (I only paid $5.00). I was able to ask as many questions as needed to correct the issues. The first tech didn’t quite get it right but thankfully I spoke with a different technician the second time. The solution he gave was so easy. My pc was up and running in little to no time. Most importantly, the technician emailed me the next day to see if I had any other issues or questions. Never, in my wildest dream, would I thought that I had a simple $5 fix. I definitely recommend that you give these guys a try before calling out the so-called experts.

I’ve been having minor issues with the electric throughout my house. The original wiring is aluminum which now requires copper pigtails. The electrician I was connected with was prompt, professional and persistent in troubleshooting my problem. He was able to walk me through solving my issue. I appreciate the help.

My iPhone froze up and just answer asked the problem and hooked me up to Mr. **. Very professional and very patient with this 81 year old. We had it fixed Within 20 min. I will recommend them to anyone with a problem or question. Thank you!

I have been dealing with Andrew, a Canadian tax expert, and he always replies promptly and asks pertinent questions to fully understand my situation and give me relevant, accurate advice. I highly recommend this service. All of their experts are very knowledgeable.

My son called to say his seat was not working, he already checked the fuse, I went online to see if I could find an answer. That’s where I found “Just Answer”. I told them my problem. Within two minutes a mechanic told me what the problem was. Great Service.

I am very pleased with the quick response. First checking to see if we could take care of it at home or needed a vet visit. We were able to pick up a few supplies to take care of Jerry. It has been 2 days and he is much better, thank you!

Trump's new policies and laws regarding seniors and disability had me very upset. Then I found Just Answer. I was connected with a retired ALJ and he assessed my case. My anxiety disappeared. I am very glad I reached out on the internet!

2007 Ford Explorer Eddie Bauer dual automatic climate control. Blower was not working. After Eric asked a few questions he lead me straight to the problem. I couldn’t be happier with the results. They will be my go to the next time I get stumped.

I found on the internet Just Answer. Explained my problem and received about 10 reply of the cause of the light coming on. Each one had the exact cause correct. They described how what needed to be done to repair the engine by replacing the spark plug coils.

I believe that the rep was Nathan. I was impressed with the concern that he showed in listening to my problem, his patients, and his sincerity in trying to solve it. He represented himself and your organization extremely well. This guy is outstanding in relating to clients.

I stumbled across the Just Ask/Answer site when I was in need of clear advice. The expert online happen to be an expert in the area I was inquiring. His answer was very quick and clear. Besides I get to ask unlimited times for a fee per month. There is even multiple areas of expertise such as plumbing, law, doctors, etc. Now I am going to ask for advice in some other areas too. Very good to use at least one time, the you will know how good this will be to the current society of charge everything. I am very pleased with what they have to offer.

In every life there are situations that you may not completely understand your rights or comprehend the gravity of that situation. But Just Answer can provide a conduit to obtaining a better understanding of your rights and provide some solace. They listen to your need and respect you. My final words are that of thanks.

The expert was able to repair my printer. He did it in no time. He was courteous and friendly. I was using a defective recycle ink cartridge. He was able to reset the printer. Thank you for your much appreciated help.

Microsoft word would not open for me and wanted information on passwords and codes that I didn't have. Cody was excellent with fixing the problem. It took some time because I had to renew my membership with Just Answer and then get secure remote in place. I was afraid I had lost him in the process but he came back and went right to work. Thank you for Cody and fixing my problem. I will recommend Just Answer to friends.

JustAnswer is great! I thank you for your expertise on legal matters. Your business is very much needed to assist people in law to obtain legal counsel in matters that they need more knowledge on. Knowledge is power to all.

Was verifying if I had to use the registered trademark symbol (circled R) in a newsletter. I used the email version - no phone contact. Lori was prompt, thorough, and accurate with her response. The cost was very reasonable. I would definitely recommend the service.

Needed advice on my cat’s tummy troubles and was looking on google for some help when I found the Just Answer app. Decided to download it see what it was all about. I’m glad I did. After answering a few questions I was connected with a vet who could help. She was great! Answered all my questions and gave me the advice I needed. I would highly recommend the app to anyone! Thank you so much Just Answer!

Dr. ** took my history before while I waited to hear back from my ophthalmologists. My right eye was in terrible pain (I've a history of herpes in my right eye, of MS, and dry eye). He couldn't prescribe anything, but advised me to use dry eye drops and ** for pain, which worked. Soon after a prescription for ** was filled. This is a great site: $5 consultation fee, cancel immediately after if you want.

Just Answer provided a prompt answer to my question expertly and professionally -& I can 100% recommend them for anyone to use when in a jiffy for your car question(s). Thank you regards - Gino **. I will tell my colleagues & friends to use JUST ANSWER.

The two appraisers that I have worked with have told me several things that I didn’t know about the pieces I wanted appraised. I think I also showed that I know quite a bit about those items already. But I do wish there was someone that could answer my questions about my two other pieces of oriental artwork. I know one is a biscuit jar with oriental writing on the bottom but it doesn’t have a lid. The other is a drawing of a girl with a puppet. It is possibly drawn on silk and attached to paper that is in horrible shape but the artwork is still beautiful. No one is giving an appraisal on either piece. I’ve got numerous photos but I will only attach a few here to show what they basically look like. I will probably call tomorrow to see if I can get someone’s attention about these items. I plan on adding more questions and photos about more items.

Sign up process was quick and easy. Described the item I wanted an appraisal on & they put me directly to that expert. Expert appraiser was efficient & able to provide me with exactly the information/appraisal I needed. Great experience-Highly recommend this service.

On December 19, 2020 I spoke with Zoey, an attorney from NY, about a confrontation we had with our landlord on October 15, 2020. Zoey was very professional and knowledgable in legal matters involving evictions, tenant harassment and unlawful detention. Zoey gave me an excellent analysis of our legal recourses against our landlord. I would not hesitate to recommend her again or Ask.

Got a very quick response to my question confirming that I could still form a LLC and didn't have to form a PLLC. I was trying to form a LLC but was told that the name I wanted to use required a l I license which I have. So when I suggested changing the name I was told that I still may have to create a PLLC. I did so research and found Just Answer. Who confirmed that if I change the name I would be able to still form the LLC.

Received conflicting information on what benefits I could request concerning additional monetary amounts that might be available. Requested info from Just Answer & received valuable information which pointed me in right direction, in easy concise language. Very pleased I took a flyer on this website. Will be back!

Technician/Specialist Ray handled my concern and then solved the issue quickly and patiently. I'm no "techie" and so he guided me through the corrective procedures very patiently and courteously until it was complete. I will contact Just Answer again should I have any additional concerns with my computer, or printer and If I can speak with Ray, that would even be better.

The program was frozen trying to open a file I could not afford to lose. I actually had the IT tech take over my laptop and make the correction for me in real-time. When I inquired what could have caused the error, I was given a number of reasons. Very much appreciated the promptness of the fix.

Ann **

My initial question was responded to accurately and well by a technician. I tried the service again with a different technician. The service was at an Elite level, I was extremely impressed and it was for a $5 fee when I signed up to a limited amount of days. I was that impressed that I gave a $20 tip to Dean (Your auto inspector) a Mechanical Technician. I Highly recommend his service as he is extremely well detailed and efficient at responding to you. That was my experience.

Very interesting service!! You can ask practically any questions and someone will answer?! I ask several (embarrassingly) basic tax questions and a few advanced ones about things that were important to me. I thought it would take 2-3 days or so for an answer. Nope. Took about 10 minutes. I’m excited to test this service out more!

I was surprised when I came upon this that something like this could be real! But it IS anfd I was able to get real, helpful advice very quickly!! I will definitely use this service again to get my questions answered!

With the pandemic, I have did not want to go out to see a vet. My little girl (cat) sounded like she had a cold and was miserable. Within minutes I received a text with concrete advice from Dr. ** and immediately following that I received a phone call from Dr. ** who talked me through what to do, not to worry, and following her instructions, my little girl is eating, drinking and feeling so much better. I am very grateful that they were there for me and my little one especially during this pandemic. Thank you. What a terrific service.

I was having trouble with my car and a wonderful mechanic told me that the codes represented a bad battery. So instead of hundreds of dollars trying to find a fix, I was able to save a lot of money. Thank you and I will use you again.

Had a query involving Breach of Constitution. I found the response to be very timely, considered and helpful. The advice gave me a clear outcome to my problem. Have no hesitation to use the service again should I have the need. Thank You.

Levi, my Tax Expert, provided outstanding guidance and consultation. He was very knowledgeable and provided a variety of options for me to consider. It was thorough and spot on. I highly recommend his services. If you need fast concise analysis, review, a recommended plan of attack; Levi is the one.

I have to say the help I got was smart, fast, and bang on. I thought I’d lost the emails permanently even after I’d tried to retrieve them from the trash. Google was less than useless. I was very relieved and certainly impressed, which is why I don’t mind writing this review.

Definitely recommend! I had quite a few questions about dental work that I had done. The dentists on here helped me out immensely and I am no longer in pain. They are very knowledgeable and can answer any of your questions.

I had a company refusing to replace a faulty item and suggesting a new one would cost $7500. Because of the business history I wanted to check if there was a way to make them take responsibility. The lawyer was really helpful and got back to me in half an hour - unfortunately with a negative response but at least I didn't spend hours trying to research it myself and complaining when there wasn't any legal course of action to take. Thank you!

Legal Eagle is the one you want to request. After reading my questions, he would always respond with clear feedback, adding clarification to ensure he understood what I was trying to say. It was so refreshing to communicate with someone who didn't try to play word games. Thank you Legal Eagle!

I inherited several various types of vintage and antique cups, saucers and plates. Unknown to me was the history or value of many pieces. The antique expert, Rarewares appraised the items promptly, gave me the history and the value. Some of the pieces that I have are 100 years old. In addition with the appraisal, I was given to where I could sell some of the pieces if I chose to. Thank you for the expert advice.

Excellent service on connecting my printer to the computer. My computer tech and I tried all morning to connect the printer but it only took a few clicks of the Canon expert to get the connection. Very relieved! Merry Christmas!

Gracie ** ate an **. The vet dr. Asked various question weight, age health issues. Stayed with me while I induced vomiting and afterwards told me what she could do as far as drinking water and eating food. He had a very calming affect on me and my little Terrier. Thanks so much.

I received great service. I was given the right direction how to solve my technical problem with my vehicle. I strongly recommend it to all. I was stuck in a puddle of snow and my ABS system kicked in and I was unable to get out. JustAnswer directed me how to temporarily disable it.

I was looking for answers to a medical question because I can't afford a doctor and they squeeze really small into the fine print BTW in 7 days we're going to sneak in a $46 monthly charge no refunds.

Great job! A real person took over my computer and as I watched, he tried a number of things until he got it to work. And he apologized for taking so long! I was very hesitant to commit to the fee as I have wasted money in the past on services that didn't have the skills needed to solve problems. This was worth every penny. Thank you!

I had a situation with a new parakeet I purchased to replace one I rescued and had for 5 years. I was skeptical but went on this site and explained my problem and it was answered promptly! I appreciated the quick response and a possible solution for my budgies!

Gave me great insight as to what I wud need to do. Experts gave me lots of information that I needed & never knew about. They were caring & knowledgeable on subjects. Found the fee of $5 to be adequate for the service I received.

Technician was able to provide the proper Bluetooth interface from My Vizio TV to my old Yamaha Tuner. My Vizio TV did not have Bluetooth and I did not know that. Also my old tuner needed a Bluetooth to analog interface and was provided a link to a Bluetooth device sold on Amazon.

I required help with my new Mac. The person was very helpful. And straightened things out for me in in pretty quick time. Thanks again for your help. It is a great help to someone using a new machine and trying to get things straightened out. I have been a windows person for years.

It makes conversation a bit more complicated and longer than I wish it was. All in all this service is great idea and it's very helpful. Thanks folks!

Was very pleased with the rapid response and helpful info. Calmed my nerves over my pup possibly eating M&Ms. Was told what symptoms to look for if a problem developed. Gave me a website to use in calculating how much chocolate for pup's weight.

I contacted Just Answer for an online appraisal of two heirloom pearl necklaces I had. I received an answer very quickly. I had no idea how much my items were worth. I wanted to sell them so I needed an idea! They were awesome and knowledgeable! Would highly recommend!

An excellent experience. Polite, clear instructions. Made every effort to solve the problem. I like this process as I really hate talking on the phone. This is my preferred method of receiving assistance. My expert continued to assist me through the processes. His Nest instructions were clear and precise.

When my 06 Zephyr was at normal operating temperature the car would not start until it had time to cool off then it starts with no problem. They said that it sounds like the starter might be going bad. I am going to go ahead and replace the starter. Good Job Just Answer.

When I could finally talk to someone over the phone I could explain my problem and get expert help that solved the problem. IT IS A HUGE POSITIVE THAT YOUR EXPERTS ARE NATIVE ENGLISH SPEAKERS. My first, useless call had been to Microsoft for help, and I couldn't understand the person and got a hard sell to pay for a year's service. I can usually understand non-native speakers, but not him.

Quick, explicit advise on rights & responsibilities concerning a death. Where the executor was threatening a beneficiary. Debra was kind, helpful, prompt and efficient. I would most definitely recommend this service to anyone seeking advice. They promptly cancelled my membership once we completed the questions satisfactorily & at my request. Thank you.

The person helping me was wonderful...Very patient (as I am NOT techy!) Very thoughtful and thorough and offered a couple different was to resolve my computer issues...Thank you. I would definitely recommend this company to anyone who needs help....Thank you so much. Problem resolved!

My printer presented a very odd problem that seemed unfixable----JUST ANSWER provided a "fix" that seemed very unusual, but it worked!!!! So, didn't have to spend hours dealing with what looked like an unsolvable problem. I would never have been able to intuit this "fix" and was so grateful the issue was fixable.

I called JustAnswer because the controller unit I installed myself over a year ago was producing error messages that I couldn't interpret with the otherwise thorough installation and operation manual. JustAnswer engineers were extremely helpful, bringing their experience with not just this unit but general operations of such units, helping me understand that the error messages I was seeing were innocuous, that my controller did not detect the presence of a damper closing mechanism -- which is correct -- and that the 'error' was thus no error at all, perhaps a bit like a warning on my car that the car is in fact not a Rolls Royce -- a fact well known to me, to the manufacturer, and of course to Rolls Royce! Very helpful.

I would recommend this service to anyone. The mechanic who assisted me was competent, polite, and solved my problem on the spot. The fee was a small fraction of what I would have paid in towing and repair fees... not to mention that it made an immediate solution possible. GREAT SERVICE!!!!

Due to strain on the medical system (Covid) was difficult to make an appointment with a family doctor or a urologist. Explaining my symptoms to JustAnswer Urologist was very straight forward and the response was excellent. In simple straight talk was informed not only what the problem was no but also exactly what was wrong and how to correct the problem.

It was a unique experience. And I would recommend this to all my friends. So Happy Holidays and a Happy New year. And may you and yours always be blessed. So to with my gratitude and respect I thank you from the bottom of my heart and wish you the best in life. Sincerely yours Mrs. Gioconda **.

I had been told that everyone, no matter their income would have received a check. Now I know it was mine that stopped mine from coming.. After chatting with several agents who went out of their way to find the answer I was given the answer.

Got great veterinary advice for an eye issue with dwarf rabbit. Rabbits are considered exotic pets...vets are few and far between and also very expensive! I got help from a vet in less than an hour and my bunnies eye issue is totally resolved! Highly recommend this service.

At 84, my marbles are slowing down. But my JustAnswer contact guided me in the right direction. I even understand the ATT connection better now. The problem was, that Thunderbird does not make it easy to change passwords. Always got a lot of verbiage, and little precise direction, when I went to their support screens.

I am a landlord and while out of the country was informed there were squatters living in one of my homes. It’s a lovely little house but I guess someone decided once caught that they didn’t have to leave. The lawyer I spoke with was prompt, knowledgeable and provided me with numerous resources to assist while I was still out of country. Excellent, timely and knowledgeable information. Wouldn’t hesitate to recommend this venue.

I wanted to unlock something on the oven (Permanent Lock) that had happened accidentally. It was a Sunday evening. When I tried to go online, and Just Answer popped up, your serviceman was there INSTANTLY. So good to get this frustrating thing fixed with your help.

Yolanda mechanic problems after battery replaced in fob and then car acted as it it was possessed, he told me low voltage could cause that.. Yep he was right. Battery was low. Replaced battery and car is running fine. Very, very helpful. 5 star in my book. THANKS so MUCH.

I needed help with trailer park rules. I was served with a ten day notice. I hope they can't put me out in the streets during a stay home order. Now I know how to get help. Thank you for all you have done.

Dr. ** is a very knowledgeable, caring Dr. that spent much time with my questions and was very reassuring. I can’t thank him enough. I highly recommend this service and will definitely use them again. Thank you again Dr **.

Grateful for the results but would have liked a little more communication as to what the problem was and how it was fixed. I still don’t know what the problem was. I finally had to leave the iPad on and went on a trip because I didn’t know what was happening and did not know if I could have taken it with me. I was grateful to have the problem solved when I returned in three days though. Thank you again.

I had an inquiry regarding my Samsung if can be answered by power buttons, Was answered efficiently, fast, and very professional worded, but easy to understand as I'm not very tech knowledge person. It really helped me to understand.

The person helping me was excellent. My memory is not great so don’t remember his name. But my problem got fixed with great speed. Thank you so much. I was getting frustrated. His advice worked so well. Thanks very much.

I've asked 3 veterinary questions of your experts and all responses were wonderful. Very informative information shared by knowledgeable veterinarians. I love being able to come out here for additional information, questions, hypothetical questions, and anything else. Highly recommend your veterinary experts!!

After Googling information for emergency assistance, Just Answer came up and I contact them immediately. The Doctor was able to find me an emergency Vet in my area. All of this took place in the middle of the night and I thank you for your quick response. My dog has since been to the hospital and prescribed various medications to stop his seizures.

Techs did everything they could to help by sending me online steps to change my password. Unfortunately I had the wrong ID so it didn’t work at all. I eventually got it straightened out with Apple. I do appreciate the efforts of your techs.

This service is a cost efficient way to get professional advice that will help to ensure the right decisions and best reps will be made for your dilemma. The Just Answer vet I spoke with cared about the full details of my cat’s condition and my satisfaction with the information provided.

The car was running just fine, until one morning when the car would try to start but not run the engine. I had issues with the key fob being unresponsive and the key not being detected, as the car came with a push start button. After talking to Kyle, a car expert on 'Just Answer', I was able to predict the problem and get the issue resolved. Kia does not have a dealership in the area and I felt stranded for help. Texting with Kyle gave me reassurance of seeking help from a reliable source. I know seeking help from websites can be shady, especially when you need to pay a bit. Looking at the responses on Just Answer, I felt I could take a chance with the website. I should end by saying that it paid off. I would recommend taking an expert's advice before working on matters.

Put in a question about concerns I've been having re: my dog's health to kind of tide me over until I'm able to secure him a vet appointment in this current climate, as I'm a very anxious dog owner and would let my mind run away with me otherwise. The doctor who answered was very kind, very professional, and informative. Hugely reassuring.

Very happy with Ron. Thorough, very understanding and providing great guidance to my issue. I've dealt with him before and felt very comfortable in knowing he came prepared for our discussion. I would have no hesitation on requesting him in the future.

I have been with Just Answer for months and I'm not done yet. LOL. I wanted to thank all of you. Everybody's been really really helpful. I've gotten a lot of things done with information that I've gotten. I will definitely and already have shared info. There are people that will be joining just answer soon if they already haven't. Thank you again. Sincerely Tina

Missy was quick with a response, and her instructions were concise and accurate--the repair went just fine. I saved a significant amount of time and money as well. Will utilize this system again! Thanks very much, and have a great day,

I keep getting jewelry from different companies. I did not think that I had paid for the jewelry and I was getting so much that I wanted to return it. With the help of Thomas ** who is a lawyer he found the telephone numbers and email address for 4 of the companies. Because he helped me I was able to understand that I had paid for my orders. I will phone the companies and find out how I can return the product. Thank you.

JustAnswer is really helpful web where we can ask everything that we ate stuck in our life for long time because There are something we don’t want to ask our friends or our coworkers... Specially we don’t need to go to the law office just because we are curious something happens around us. JustAnswer - we take time to ask what we want to know and we don’t need to pay too much.

My safety concerns of my vehicle unexpected powering down when encountering steep hills and mountain elevations was quickly diagnosed by the assigned mechanic/technician and confirmed my suspicion that the engineering within the turbocharged engine did not take into account this issue and that a 'fix' was not readily available. This issue was common issue and Ford should review and correct in my opinion a concerned safety issue.

Been good response and answer when ask a question. Been using this application for 10 years and hopefully to continue. I have asked a lot of questions and most the time they have stayed with me to fix the problem. They are able to come up with images and facts that we do not have in front of us, which is very helpful.

Trying to do my Christmas cards my WORD failed. I don’t have PC skills and I was in a panic. My daughter suggested I find a Microsoft tech and Dustin immediately helped. I attempted the instructions and ended up paying for Dustin to diagnose and fix my issue. Evidently I had two copies of MS Office and he cleaned it up.

Just Answer helped our family get our 87 year old mother out of a very unhealthy situation with mold in her apartment. It’s been a couple of weeks now and her health has improved 100%. We can’t thank you enough and we are telling everyone we know about JustAnswer.

I asked a Mercedes mechanic a question about removing a fuel line from a filter. The answer I got was textbook from the Mercedes manual. Not exactly the right answer to the question. When I requested my $5.00 refund I got transferred from one person to another, without any result. I eventually found the solution to my problem and offered to share it with them, still no response. This is not entirely the mechanic at fault, he is just doing what is expected of him. The aftermarket service I received, however, can definitely be improved upon. All this for the sake of $5.00?

The experts were okay, I would of liked to be able to have a real time chat other than what appeared to be an email exchange type setup where you receive a response every 3-4 hours. They did help me by giving a refund after I had been charged for a premium membership after my "Free trial" had expired.

The site claims to get answers within minutes, I had to wait days. I was also under the impression that I was signed up for a free trial. When actually the free trial becomes a full time membership automatically in 7 days. I was charged 6 months worth on Netflix subscriptions for something that I have no intention of using. I would say this is a "Free Trial" Scam. They make it hard to stop your membership, you need to contact someone to do it for you. Terrible site, terrible customer service, I'll never use this service again.

I was told by my cell phone provider to call Samsung to unlock the bootloader on my phone I was treated practically like a dum dum by this outfit. I should have called Samsung directly. They are 0 help these guys. What a real waste of $5.00. I turned around and cancel that autopayment. They are not worth my time.

My dog had a nose injury that I wanted some advice on. I didn't think much could be done about it but during my google search I stumbled upon Just Answer (Vet Services) and thought I would give it a try because I didn't want a costly vet bill just to look at it. I told them the problem, they asked me several questions about the dog and her situation.

I'm definitely gonna share this with my family and friends. I'm a D.I.Y. type of guy, sometimes I just need to consult an expert to get the job done. This is perfect for me and anyone who needs just quick consultation.

My printer wasn’t feeding paper into the printer at all. Problem was the feeder rollers were not grabbing the paper. Got excellent and very specific instructions on how to clean the rollers safely. Also figured out on my own, thanks to the guidance, how to get paper fed into the printer with some hand feeding help. Good no nonsense help, spot on to the problem. I will clean the rollers very soon.

The service was awesome. In about 10 minutes I had clear and concise instructions in how to fix my issue. Fridge water dispenser not working and owners manual was not helpful. This was fast and easy and the technician was great!

Used credit card to do the $1 chat then went with phone for $59. Ask for credit card again. The system came back with mismatch. Tried 3 times. No joy. Bank cancelled my card. Canceled JA service. Hard with limited space.

My daughters Landlord lied saying that she owed him money. She had section 8, she just stressed about it. I reached out to Just Answer, Nisha was very helpful answering all my questions, I told my daughter and I told her to get all her paperwork from section 8 let’s shut him down on the lies. Just Answer, Thank you.

I'm a mobile technician and every now and then I need proprietary information, i.e. torque specs, wiring diagrams, etc. It's much cheaper to use JustAnswer in lieu of subscriptions of online technical specifications. They typically send me the exact information that I need which saves me time when I'm out in the field. Highly recommended.

Good advice finally, but the first lawyer seemed unfamiliar with Quebec Law. If you are in Quebec, insist on a Quebec lawyer. The second opinion should have been the first opinion and the general description of how it works should have preceded the detail, not coming at the end

Legal Eagle was Knowledgeable, attentive, and comprehensive in answering my question and pre-solving my problem. And though we obviously never met, his personality and enthusiasm showed through in all his responses. I would not hesitate to seek out his expertise should I have another real estate issue.

The experience was ok but I still like to be face to face with the person. That way I feel more comfortable and can see their response. I feel I have a limited amount of time this way and feel rushed.

Wanted to find out my rights to claim on probate. Didn’t get the answer I hoped for but it was most helpful. This is a good service and most helpful I would recommend this service. It’s quick easy and straightforward to use.

I have been searching for information on a player piano and I found the response quickly by a extremely credited source. I was able to submit photos which made the process much easier. I would definitely recommend Just Answer to others.

John was thorough and knowledgeable. He took the time to ask the right questions and come up with possible solutions. The solutions gave me some confidence to talk to my mechanic and have them try to resolve the issue. I recommend Just Answer.