JustAnswer Reviews

I had no idea that JustAnswer.com is an answer for fees. I wasted time doing a chat then came a reply that I needed to pay $5. The payment form quickly appeared, and I noticed that the fee jumps to $31 for subsequent replies. They claim it's all refundable which I don't know how it could be when you need to furnish credit card info. before you get an answer to your question. And why is this not stated in big bold lettering upfront?! It was very deceptive to me.

I received an Excellent and thorough professional evaluation including background and interpretation of Japanese writing. Extremely knowledgeable answer which gave me information including History of Scroll, Artist, the Age and value. He even suggested auction houses and the amount of insurance to obtain for the Scroll. This was a top caliber answer. Best!

John ** helped me so much on Aug 28! I absolutely HAD to get Office installed on my new tablet PC. He made it happen. His help was perfect for the situation and solved a big problem that I would have if I could not complete the installation, and John took over and knew exactly what to do. He was patient and polite.

I was unable to get into my email and I asked for help. In no time at all, JustAnswer's technician had solved my problem and I am very pleased with the result. I would definitely call on them again if I had another problem.

My service rep, Billy ** was calm and helpful. He encouraged me, gave me a video and knowledge to tackle a job that I was not sure that I could tackle, well done Billy! I was under stress to get my washer going, but had multiple other things to do, I contacted the company at my convenience, much appreciate being able to use it day or night. Thank You JustAnswer! I would use this service again!

This was a very unusual case because it involved family Dynamics with lies and betrayal and the law. They don't mix well no matter what. Although I still feel unsure of the final answer or direction I should take, I am satisfied that they put a strong effort. I appreciate that tremendously. Thank you to Emma and the real estate attorney.

I chatted with Jeniffer and she was really good. She helped me very fast and very professional. She gave me the phone numbers and told me what to do. So I did what she said and called the people at Sotheby‘s. Everything was absolute professional. Thank you Jennifer.

My voice mail is to pick up after 4 rings; however, either the phone or me cannot count. It just kept ringing. I could not find anywhere how to correct this until I called ASK. The tech found the answer I needed and the tech has the patience of Job. I am old, disabled, and tech challenged but the tech. stayed with me till I found what I needed. I appreciate the service and the very knowledgeable employee. I will use this service again.

This was the second time using JustAnswer, this time for a second opinion on an engine knock that has existed before I owned it. I now have the means for diagnosing it on my own and furthering my own hands on experience.

I was given a remedy that worked... when I needed it most. I was going to call my doctor but would need an appointment, by the time I got there I'd be done with this or in the ER. I just wanted to know if I should worry or continue my current path... Thanks for the guidance.

My Honda unexpectedly would not turn over one day -- it had been running great with no indications that an electrical problem may be occurring. I was able to jump it and get to work but had to jump it again to get home. Although I suspected it was my battery I wasn't sure because it was only 8-months old. I put a charger on it for a complete cycle; it lit an indicator showing the charging was complete but also lit the "Bad Battery" indicator. I took the battery back to the location where I purchased it; they tested it and said it was good so they wouldn't exchange it.

Olivia ** is the best criminal attorney I knew in my life. She helped me all the month of August with a big issue in Lagos, Nigeria. Thank you Olivia for all your help, my husband is already with me and we have put the check on our joint account in Portugal, so he will be with me for the surgery. I will thank you for all my life.

A master tech responded to me quickly. His diagnosis was correct - a bad water inlet valve. I said I would prefer to attempt the repair myself, so he provided a link to the part number on the site of a preferred vendor - RepairClinic. There was a "How To" video linked to the part. I watched the video, ordered the part, and the complete repair took about 20 minutes. Estimated service call with part was between $200-$250. The repair cost $60 for the part (incl. shipping) and about an hour of my time (reading, video, actual repair time). I would recommend JustAnswer to anyone who has some DIY skills. More than paid for itself on the first use!

I was having send problems with my Google mail account for several days. After trying a number of internet sources, Just Answer seemed to be a new alternative. With a very small fee the expert, Cody, guided me through the trouble-shooting and problem-solving process. Well done! Thank you!

Rob was very helpful and thorough, it took us a couple of days to resolve the issue because of time constraints. The problem has been fixed. My only issue with Just Answer was the length of time it took to even have the original tech to even get back to me.

Cub Cadet Zero Turn - Expert's advice was correct and got me mowing again in just a few minutes. I would recommend this site to not only my friends but to everybody else that needs advice from the many professionals available on this site. Thanks for your professional advice.

The counsel was very thorough, professional and I learned more from these conversations than with actual face-to-faces with lawyers. He totally knew what the difference between the motion I wanted to make and the actual motion I would need to make.

I was very skeptical at first but needed the information in a timely matter. The lawyer I got was excellent and skilled in the area of law I needed in the region I live. It was a very positive experience, I would use again.

As soon as I was able to furnish the VIN #, he was able to answer my question as to where it was located and then we know how to proceed. I called a tow truck. The person helping me was very knowledgeable.

I called about a network streaming problem. It ended up being a router problem which was not detectable but Jason did a good job of analyzing and refunded the extra charge for connecting directly to my computer when the problem could not be resolved.

For unknown reasons, I could update Pages app without trouble, but Keynote and Numbers wanted a sign-in, and when I gave my Apple ID, it wanted to change my password. When that happened a 2nd time, I felt assistance was needed. John **, the assistant, patiently helped me check out the procedure, gently correcting my mistakes, and courteously waiting when a simple step took me too long, and we converged on the answer -- I needed my administrator's password, not Apple ID, something that was NOT obvious at all. I greatly appreciated John's operational approach, and his gentle and patient manner in moving the case forward. I'd recommend him to friend and aficionados any time!!

This is a wonderful service for the industry I am in. Occasionally we come across items that we have no idea of value or history. The answers come back with detail and quickly. Very helpful. Glad to have this service and I would recommend this service to anyone. Thank you.

I asked a question and got a satisfactory response. Before I agreed to anything I scoured their site for any additional charges and couldn't find any. I paid five dollars which I thought was a one-time fee. One week later I was billed forty six dollars for a membership which I didn't agree to. They told me I had seven days from the original billing to reject the membership, which I never agreed to in the first place. I examined their site thoroughly before paying the original five dollars. I contacted my bank and they deleted the charge. I contacted JustAnswer and they deleted the membership. Keep track of your bank statements.

They don't even deserve one star. TOTAL SCAM! Watch out. Paid $5 for a question to be answered, but never got a full answer and then noticed two $46/monthly subscription charges to my card which I never authorized or requested. No reply to my emails asking for refund or clarity on the charges. Had to dispute through my bank. BEWARE!

Trying to set up a new gaming computer, asked for help and received 0 & in return. Absolute WORST experience I have ever had. They LUCKILY refunded my $5.00 from their site because of indifferences. But I still would NOT ORDER THROUGH THEM EVER<.

They a scam. Reason for saying this is that I was charged $5 to answer a question. 5 months later I realized they deducted $74 a month from my credit card. Never signed any forms or didn’t agree on it. The bank sent me a text about the transaction and that woke me. What for. They couldn’t even help me in the first place!

I came upon this site while searching for a real state question. This site promises to give you an answer in 24 hrs or less. They ask for $5 deposit and if your question is answered, you would get a $30 charge. I never got a question but was charged $46 for a membership I did not want or ordered. This is just plain wrong to do.

I went on JustAnswer using a FREE TRIAL MEMBERSHIP and got remote assistance for another $5 after refusing the $39 first offer. The tech did some stuff and left me to wait for a download and we disconnected from the remote assistance. Hours later I tried to reach the tech because he did not finish the job and called JustAnswer to get what I thought was just going to be the $5 because the problem was not solved but when I went into My Account I had numerous charges. They charged me the full rate for the remote assistance and a membership fee and more.

So much for the $5.00. As soon as I realized what this was, tried to get out of it, but wouldn’t allow it. The program is designed to charge more. I didn’t even wait around for an answer. Didn’t matter, they already had my credit card. Sad to prey on hurting people!

Their offer to help with a computer problem began with a proposed $5 charge. When the problem was solved, I was suddenly billed $39.95. That in my opinion is Deception and Fraud. There was no opportunity to reject their help, only a quick solution to my problem and the instant charge.

I had a problem with my washing machine and when I googled it I got someone right away from JustAnswer and 'for $5 we will have someone answer your question', so I thought it might be worth a try. All I got was "The appliance technician is working on your question and will respond on this page and via email" and it was supposed to be 24/7. Well almost 3 hours later and I have heard nothing. All I want now is a refund and to NOT get in the loop of being charged for a monthly service. I am super disappointed and think this a crock of lies. If you can help great, but if you can't don't lie. I already wrote them to remove me and stop any charges... I will wait to see what they do. I hope they do the right thing.

I asked help in firing my grandson's (who is an inmate at Menard Correctional Center) public appointed lawyer because she has missed several court hearings and has done nothing to help him. Zoe gave me information to help me with the problem. I appreciate it very much. We have had not dealt with anything like this before and didn't know which direction to turn.

I found it in Google with a trustful designed website. They illegally charged my account 4 times. I was furious when I reviewed my bank account. So I called Customer Service and unfortunately discover that this not An USA business. WARNING: this is Financial Terrorism against our freedom to do business.

I live in a small town where services are not always readily available. "JustAnswer" is an excellent service for many subjects. They were prompt and their advice was very helpful. I'm sure I will use them again in the future.

Minor vehicle damage on Strata Title Premises - The respondent was immediately helpful and lag time meant that I could calmly ascertain the cost of pursuing this matter compared to Insurance policy excess charge etc. I then decided not to go ahead with any further action. The entire experience took about 2 minutes. Thank you.

I was skeptical about this service in the beginning for fear it might be a scam. Now that I have used your service and received excellent results I will now have confidence in the future should the need arise and will definitely recommend you to others.

I was skeptical at first but couldn't solve my garden tractor electrical issue in spite of years of mechanical experience. I was immediately connected to a technician who asked a couple of questions and then asked if I was willing to pay an additional $25 to pay for a phone call. Again, I was reluctant but desperate for an answer and consented. Very shortly, Donald called. He was professional and sharp. The fix was simple but I never would have found it on my own since it is a double safety issue and the manufacturer, I'm sure intentionally, does not make it public. Saved me a lot of time and the cost of a service call.

Good Vet, even though the basic instruction for dog eating medics is peroxide and induce vomiting the vet took the time to look up ** and find out dosage and weight of dog and let us know this was not necessary, even though I thought this it was great to hear it, also of course it was on a Sunday evening and I have a lot of experience with dogs and they always have things go wrong at the most inconvenient time. So great info in a timely manner. Thank you Kara!

I was amazed by how quickly my questions were answered! Not only were my questions answered, their information has given me more hope in solving the issue I'm dealing with at the moment. Lori was excellent and gave me the answer I needed too! Thanks so much! Even though I cancelled my membership I was reassured that I could always come back if the need be.

HP Laser Jert Pro MFP M127fw not working. I went on the live chat. The gentleman who came on was amazing. I allowed him to remotely get into my computer and away he went. About 45 minutes later he had everything working; scan, printing, faxing and copying back to normal. Great experience!

Mail was disappearing from one of my email inboxes. I submitted a question here and got a response within 10 minutes. A tech dialed in and assessed what was causing the issue, determined one of my devices was causing a conflict with the email server, suggested a fix, problem solved.

Yahoo had blocked my ability to send or forward emails, suspecting hackers... No one to talk with, and no help online TILL I found you and your expert technician was patient, and continued to do research on the problem. Problem solved! Yeah!!

I have a Sub Zero refrigerator, I came home and the panel called for service, the temperature was blinking EC. I called a couple of repair shops who deal with the brand. Neither phone operator knew what EC meant, Error Code. I explained what was going on in JustAnswer. The technician told how to do the repair and it is working perfectly. It took 3 emails and I wouldn't have been able to get a service person for 3 days. It was awesome.

There is nothing like a second opinion to help you solve a complicated (electronic) car problem, or anything else for that matter. Having something confirmed or not by someone who is certified in knowing the area you need help in is fantastic. Especially when they don't have any financial gain in their answer. JustAnswer is now bookmarked &/or in my favorites list. Truly a professional and customer orientated service.

Rear turn signal and brake stopped working on passenger side. After I exhausted my diagnosis I turned to just ask. The mechanic gave me a solution that was resolved by the dealership. The BCM NEEDED TO BE REPLACED. The only thing the mechanic forgot to tell me that the BCM is not a plug and play. So a dealership or a tech savvy shop needs to download and upload vehicle info to new BCM. Other than that $300.00cdn additional charge on top of the $400.00cdn part I was satisfied with the diagnosis.

Quick friendly service. Answered my questions. Provided good advice. This saved me from having to take my dog to the vet at ten o’clock at night and spend several hundred dollars for a consult and to tell me whether my dog would be okay or not very appreciative. Thanks so much.

Dogs got into the trash and ate meat tray absorbent liner. I was searching for first aid for my dogs and came across Dr. Kara on the JustAnswer site. What an awesome find! Dr. Kara made the recommendations for me and was right there to answer any questions... Dr. Kara saved my fur babies from being really sick!!!

Called to find out what might be the cause of my car LOSING power and then stalling. And finally it would not start. The mechanic told me it was the fuel pump and I took it to the shop and that was the problem. The mechanic was very helpful.

Terri understood the situation completely. She gave me advice contrary to the conventional wisdom I'd heard all my life, but it was the only thing that helped! My two cats are now, after one week, happily co-existing. My older cat, who was lethargic in his grief over the one we lost, has perked back up and is pretty much his old self -- playing, eating, etc. It is wonderful!! Terri also reassured me that it would all work out, and that I was doing the right things. Thank you, Terri!

I wrote in after being unable to contact an attorney for quick advice. Seems like they all want to only take cases where they will be able to pay off their mortgage with the proceeds. But Just answer was there and the response I got was super helpful and help ease my anxiety related to the situation I found myself in. JustAnswer is a great way to get advice, peace of mind and help plan how you will move forward with a solution to your issue. It can also save you a ton of money if they are able to fully resolve your issue.

I had a question concerning a deed. I received an immediate response. The reply was accurate and complete. My mortgage process is now proceeding smoothly! This service is professional and prompt! I will use them again and often for legal advice!

I had a complicated surgical procedure followed by the expected pain while recovering. One week into my recovery something unusual happened and I was rushed to an ER. The advice I received from your Attorney was spot on and focused clearly upon my very complex medical/legal dilemma! I've already recommended your service to 2 people in need!

Response to question was immediate with specialist quickly securing vet, Dr. Rachel. Dr. Rachel was/is highly professional and skilled, immediately putting me at ease. I cannot say enough good about this doctor, she was fantastic. I was most impressed when she quickly came online and immediately asked a very specific question. "Are his gum pink?" and she offered to call me rather than type back and forth, as I explained I'd have to check. I accepted, and she called within 2-3 minutes. In the meantime, I checked his gums and they were pink. The reason for the question she explained when she called and I told her yes, they were pink, is because if they weren't, it meant he could be bleeding internally. How wonderful of her.

The answer to my question was not what I wanted but it was what I thought it would be. JustAnswer.com was quick with the answer. Knowledge of the question and the answer was good. If you have problems with IPhones, JustAnswer.com is the place to go.

Coach harness had no power to main power connector on Power Gear jack leveling system, (dash end), of system. Getting a phone number to get full repair schematics saved me a lot of time of blind leads. I’ve made the call and Freightliner said they will send me what they got for a 1999 Fleetwood Discovery 37v, Freightliner chassis.

I have used this site not long ago. Had an expert answering my questions. Asked two questions and now I’ve been charged from my card every 15 days $72. Been forced to cancel my card and no response from the website.

Their website claims they will only take @5 and the balance when you get your answer. LIE! Took the full amount and then DEMANDED ANOTHER PAYMENT! Finally got it sorted and then - five hours later - still no response despite marking the case as urgent. Eventually had to call a plumber. Still awaiting refund from JustAnswer but my hopes are not high.

I used it to get an answer to the approximate value of an antique tray I had. First I had to pay a $5 “good faith”. Then I sent info and my question. I then had to join a trial account costing more money, which I could cancel within 30 days. Typed more info and sent a picture. Then got a response asking for $38 MORE dollars to get a response. Seems like a scam to me.

Shortly after 4pm today, over 7 hours ago I paid $5 to Just Answer where I asked a question about air conditioning repair. I have yet to receive a response. In my opinion this is a scam and I am seeking a refund. If anyone is considering doing business with this company, save your money.

Court harassment by Bi Polar X. The attorney e-mailed me the information I needed about how best to deal with the ongoing harassment and how to deal with jurisdictional issues. Providing me with links to the laws in the state where my case was being handled.

My dog ate something she shouldn’t have. Dr. ** responded so quickly and was so helpful, then Dr. ** called me with so much good advice on how to help Ellie. They were both amazing! Their instructions were clear, concise and very helpful and reassuring.

The medical advice I received was extremely satisfactory. I had a transparent bubble-like extrusion on my toe that was filled with yellow liquid. The doctor managed to quell my fears by explaining that it was a common blister, and gave me the advice I needed to treat my problem. This was all for the low, low price of $5. 12/10. Would recommend to all of my friends and family.

I have a GMC 2000 2500 that cannot pass Inspection due to the system not being able to read the VIN# from the PCM. I found that the VIN# can also be stored on the BCM and the BCM can only be replaced and programmed by the dealer. Saved me a lot of time.

Cat urinating and defecating everywhere but litter box. Very happy with response from vet. Think he nailed the problem of new flea collar... stressed cat. Recommended removing collar to see what happens... Results not obvious yet, hoping it will happen soon. Going to purchase flea drops and Feliway(?)... eliminate stress for the cat... Really??? A cat with stress? I am sure it is real. Thank you so much for opening my eyes to things that affect my feline.

Gaining insight to a mystery can help you put your life in order, and relieve you of stress. I had been carrying a burden that was not of my own making. I had no clue as to how or why I was experiencing negative effects as a result of others who sought to use my identity for their own means. I have endured untold amounts of pain and anguish, and I had no clue as to why. With the help of JustAnswer, I have been able to voice what was happening to me, without being judged for lack of facts. Just having an avenue of professionals that gave me insight was payment enough. Thank You.

Talked with Dr. Jon on the phone. It was as if I were in his office. I am elderly, and talking with him was like talking to a friendly Doctor in the good old days. He was super-knowledgeable, of course, but, moreover, he was friendly - like a nice supportive family member. Needless to say he completely resolved my problem. Also, he had done the same thing earlier this year on another issue. I have had amazing results with JustAnswer. Recommend it to a friend? I have done so already; in fact, I've raved about it!

Doctor Mike ** address care for my German shepherd in a fabulous way and would highly recommend him. His timely response was at a time of urgent need and it is my opinion that in the days we live when it seems care is hard to find doctor ** delivered care as if my German shepherd was his very own.

Trying to find out how to get into a locked safe from Sentry Safe - I received very detailed instructions and have followed them. So far I haven't heard back from Sentry Safe but they informed me, over the phone, that it takes a few days. I'm still waiting but your service was great with very clear instructions.

I asked a question about my dog and the estimated wait time said 8 minutes for 60 minutes. In that time my dog could have been taken to an emergency vet. My dog died! I understand it is use at your own risk, but I thought I was being an over paranoid dog mom. I requested a refund. In which should have refunded the deposit and canceled the membership. To add insult to injury, they took two membership charges off my credit card. And are only reversing one!! They said the other one was declined. My credit card company is now doing an investigation. Be careful Canadian users!!

Correct and Quick answers. So far have used them about 8 times and each time their answer was correct and solved my problems. I would highly recommend them. You can opt for the first expert to respond or you can always go back to the expert that handled the question if the first place.

Have had Just Ask for a couple of months now. Purchased a used Class A diesel pusher motorhome and needed help on how to replace an exhaust manifold. The pro was able to provide all the info I need to DIY! Also had some legal questions for a family member and they also provided the appropriate advice. They also provided the information in a very timely manner, even on a Sunday. Thanks.

Dog with cancer - I felt I needed a second opinion. Dr. Michael ** responded with concise and pertinent information. His reply was compassionate. While I was sad to have his confirmation of bad news, I greatly appreciated having access to this service. And to such a caring and knowledgeable professional. Thank you.

I was pleased with the information received, for the cost I had to pay, and I got the information I requested and needed. Thank you very much. It's not what I wanted to hear, but filled in a nagging question I had.

I was having difficulty with my scanner and asked for assistance from a JustAnswer expert. The service I received was quick, professional, and I felt like I had a true expert helping me through the problem. He taught me a lot in solving the problem! I admit I had been quite stressed over some other situations and was having some difficulty providing the correct information to the expert. He was very compassionate and kind and simply said, "Don't worry. Everything will be just fine." I am so grateful for the help I received.

The technician was extremely knowledgeable and accurate on his assessment of our problem. They gave the exact part number that was needed and my husband was able to order the correct part and install it. Saved us $4k to replace the oven. Thank you!!

Needed legal advice to stop the harassment from next door neighbor, I found this to be very helpful, several responses within 48 hours. It cost me $36 though. I canceled within 4 days instead, not $5 like I had thought. Still worth it! $36 for legal advice. I am impressed!

The response was quick and to the point. There was even a follow up question regarding the reason for the ** which indicated a thorough approach. Subsequent discussion with the family doctor confirmed the accuracy of the advice given. Highly recommended.

Mike ** was the mechanic that answered my questions perfectly. I found the process to be very simple only limited by my ability to phrase the question in a manner that could be easily understood which he did without pause. His responses to my questions were very fast and very knowledgeable making the whole process a lot easier. I cannot thank him enough for the service he provided because he helped me solve my problems in minutes after spending hours researching the information online. I am very satisfied with the service provided and will highly recommend this site to my friends and family!

Excellent service! I could not find acceptable information for my problem research. Chris gave me all the information I needed to diagnose and repair the problem. Our dialog was concise, clear and done in a professional manner. I will recommend this service where applicable.

I had a question regarding my right when my landlord when into foreclosure. Just answer was very friendly and answered all my question regarding the law. Since then I have written a letter explaining my rights to the landlord and waiting for his response. I'm glad that there are laws in place to protect a renter.

We've had some very hot and humid days this week. When I took our dog outside to potty she began this odd behavior after only a few minutes. She began making a "chuffing", choking sound. I was obviously very concerned and found the "Just Ask" site while browsing the internet about her behavior. I found the site, described the situation and in short order Dr. Sarah replied. Turned out our dog was reverse sneezing due to over-stimulation of her nose...aka allergic reaction to whatever pollen, etc. was in the yard. What a relief! I had my answer in a very short time and the consultation fee was reasonable and so worth it. Our vet is actually located a short distance away, but I wanted immediate information and that's just what I got. I would definitely recommend this service for anyone with "fur babies". Thank you Dr. Sarah!

Although I am not the only one mislead about cost of membership, you make little effort to improve information. I also expected to pay the small amount of €5,-- but first €36,- was charged for a question that was never solved. Communication was impossible. Exactly a week after, €46,-- were charged for membership. Don't come with poor excuses, as seen on this forum, but be a man and prove your name worthy: just answer! Only this answer is acceptable: total refund of €82,-- within 5 working days. Since you can decide to ignore this complaint I feel obliged to inform my credit company of your actions.

I deal in strange and rare items. I always go to JustAnswer for backup and information. I depend on their accuracy and have confidence that JA has improved my marketing. I spent hours researching items. But, now I go directly to JustAnswer.

Good info. I had bent pin in connector problem solved. Thank you. You were a great help. I would use again if any other problems arise. Thanks also. I guess it's very common on 09 and 10s after the repair to have issues with this.

I had an issue with my truck that seemed to defy logic, and diagnosis was difficult. The first-hand experience offered by my expert allowed me to make the correct repairs and resolve the issue. Very pleased, worth the money in this case.

Robert ** helped me pinpoint a problem that could have been used to mislead me to thinking transmission was sot when in reality I only needed a tiny - easy to install - part. Bravo Robert! I know practically nothing about cars but with Robert’s help didn’t even need to go to repair shop and risk being sold a new transmission when all I needed was a plastic 25$ part.

I was receiving calls that stated my Microsoft license key had expired. I contacted JustAnswer. They verified this was a scam. It's nice to know that there is an online assistance by which you can trust for support. I truly appreciated their quiet service.

I was very happy with this service and the advice offered was excellent. It was peace of mind to get an answer within a few hours and get some advice on how to solve problems with my pet. As vet visits can be extremely expensive. This knocked out an unnecessary trip to the vet. Luckily my cat has recovered and I just gave her a back of time to get back to normal.

The advice I received was very helpful. It allowed me to make the necessary repairs without having to wait to take the vehicle to a garage. Thank You to Ted, he was direct and clear on assisting with the repair of the vehicle.

I called about a problem with my Minn Kota trolling motor. Within minutes I was connected with an expert mechanic. He gave two recommendations that could be the problem. I checked it out. He was right on. I am fixing the problem and hope to be back on the water this weekend. Thanks again.

Contacted JustAnswer to find a local Life Fitness repair technician. I emailed them and within a few minutes, they text me with a contact person who would help me find a technician. He sent me a contact list within a few hours and I was able to contact a technician and set up an appointment to have my Elliptical repaired. I highly recommend JustAnswer and treadmill tech for any exercise equipment repair needs...

Blue screen on Roku: Turned out it appears that simply changing batteries in the Roku remote control fixed the problem; this was what was recommended by the technician. Working perfectly now. I don't know what to say but the help was all we needed.

My dog possible stroke - The vet was very comforting, knowledgeable, I really appreciated his help the information that he gave me, put me at ease and I found it to be totally accurate. I would definitely recommend this service to anyone that I run across that needs some help.

Kohler engine on a Cub Cadet flooding with gasoline. Their expert explained the carburetor and its workings... How and where the problem could be... How to remove parts and what I should look for... Turns out his explanation of removing the float bowl, carburetor, gasoline float valve and needle and seat were spot on.

The veterinarian nurse was very knowledgeable and was a great help to me. I was extremely distressed over the euthanasia of my cat and the subsequent bleeding through the nose. I did not know who to turn to and found this website online. The experienced veterinarian nurse was able to immediately set my mind at ease. I would highly recommend this service to everybody!

I had just bought my daughter a car and two weeks later she sold it with only the promise of monthly payments. I wanted my money for the car, but I was not a party to the sale, so I needed expert legal advice on how to go about the process on my own. The answer was exactly what I was looking for and it was a lot cheaper than hiring a lawyer to represent me in court.

I was in turmoil about how to proceed with a divorce, but was unable to hire a lawyer because of the cost. Your staff lawyer gave me clear instructions with a step by step plan to begin the process. He answered my questions thoroughly, and this gave me the confidence to proceed and the reassurance that I could do this successfully, Thank you.

So I had the airbag light coming on in my car and wanted answers as to what I should do. I contacted JustAnswer.com and they promised someone would get back to me within 30 minutes all for 5.00 dollars. Great! Well it's not 5.00. They charge your CC 20.00 so first warning sign is going up. I wait hours for a response and finally contact customer service. I ask for my money back and then the backtracking starts. "Oh sometimes it takes longer to get an answer..." That is not the point. I entered a contract with them that they would charge me and answer within a given amount of time. Then they finally gave me back 5.00 5 hours later (by the way still no response to my question) and now I'm fighting to get my 15.00 dollars back. Is this really how you want to spend your hard earned money or time?

I was looking for help online with a Microsoft problem and ended up on Just Answer thinking it was Microsoft. They offered a chat line and asked for the problem. Very soon they asked for $5. which I gave them credit card information for. They couldn't answer my problem but said for $65. they could provide an expert to answer. I said no to this, went offline and thought it was over. Received a billing on my credit card 3 days later for $65 which I am now disputing. Have phoned them to complain and find they have a second billing of $85 in the works. I never asked for any of this and have now clearly asked them to cancel any membership they have, which I never asked for in the first place. They say they have now done so and are reimbursing me. Stay away from Just Answer!

I allowed this firm to give me one-time assistance on a computer problem for the agreed-upon price of $4, but when I received my bank statement they had swiped $46! I didn't know how to protest, so had to let it go. This month, however, they are extracting from my account another unauthorized $46. This is a baldfaced scam of the first order. I want my $92-$4=$88 back!

I never even signed up for one question, much less a membership. I'm worried about how they got my credit card number. They said they'd cancel the account & refund my payment, but they're still going to have my credit card number. We'll see if I get the refund.

I had a specific question about a Canon camera and Canon referred me to JustAnswer.com. The guy basically read me part of the manual which did not deal with my problem. I kept going round and round with him and kept getting the same answer which led me to a dead end. Found the correct information on YouTube.

I have never used this service but checking my disability account I saw a charge for $29.00 today. Needless to say they have been charging my account for 9 months!!! Like I said I'm on disability and I can't afford this. They owe me $261.00. When I called them they said they would turn it over to somebody else that would get back to me in 24 to 48 hours. She asked me if I wanted to cancel... I NEVER JOINED!!! I think it's horrible how websites like this prey on older people. They know this wasn't me. I don't have a dog so I don't need to ask a question about one. Not to mention I have never logged in on this website.

I found the way General Electric used their service for repair questions almost deceptive. The response I got had little value and the cost for this service is expensive for what you get. Not impressed. I see little value for this service and it seems like a service that I would rarely use. YouTube is a better service.

Technician David was very helpful and found numerous answers and information to help find the cause of the problem. He came up with diagnostic information as well as wiring schematics that helped follow troubleshooting charts. He was great at suggesting tests to run to isolate what part was the cause of the problem.

Email issues - Wes was very helpful. I was reluctant to try this, but felt comfortable working with him. He tried a variety of solutions and the solution seemed to work on his end. He did tell me if that didn't fix it I should contact AT&T. I will do that next because the person that was having reply issues still had them. Thank you.

My dog Sammie had severe diarrhea and vomiting and my Vet was closed on Thursday. Found JustAnswer online and was connected to a Vet who listened intently to what was happening to Sammie and gave me a diagnoses of gastroenteritis. He gave direction as to what to give her to stop problem and to give her cooked chicken and rice. She is feeling her old self thanks to Dr. Paul. What a great experience with JustAnswer right from my home phone.

The gentleman that assisted was very polite and very patient with a 79 year old lady. He answered my questions and solved my problem. He stayed with me until I understand. Thanks for the pleasant experience I will use this service in the future and recommended to family and friends.

My dog was accidentally given a second dose of his epilepsy meds by accident. The vets here are allowed to prescribe ** and didn’t give me any information as to what to do. The doctor on JustAnswer let me know within minutes that it wasn’t an emergency and to just skip the next dose. It was a huge relief for me. Forever grateful.

I have used the service twice in one year for mechanic advice. Both times they nailed it. On this episode Shawn diagnosed the issue and when I took my Jeep back in to the dealership they confirmed Shawn’s suspicion. All seems good now!

My car door lock was not working and I thought it was going to be a electrical problem. With help from FB videos and JustAnswer mechanic we got an answer and eventually had it working. I found texting and following advice worked best for me because of time difference. Many thanks Eric.

I tried to get help but was unable to because I have a laptop. I can't use your services and want a cancellation of my membership. I am going in circles trying to get it. I think it's a very good service and sorry I couldn't use it.

I wanted a funeral home in Texas to give me the date and year and graveyard of my sister-in-law. I was told I could only get the information from the informant. I was able to get my answer through JustAnswer. I will be getting the premium subscription soon.

Technician responded promptly to my request for assistance to source parts for JFUS-26 Jenn-Air refrigerator in USA that are not available in Australia. Communication with the technician was easy and his responses were quick and relevant. Clearly he had made every effort to satisfy my request. I have no hesitation in recommending the service.

After seeking advice from a number of experts, including the dealership that specializes in my brand of vehicle, I posed my question to "JustAnswer." I was pleasantly surprised at the quick, yet accurately professional answer Mike provided. For the most part I can diagnose and repair my own vehicle. However, this time I was stumped. Of all the experts I spoke with, Mike from "JustAnswer" was the most helpful. Had I chosen the dealership, I would have spent $1700 on an unnecessary repair. Instead, I spent $48.75 on parts and accurately repaired the problem. Thank you, Mike. I couldn't have succeeded without you!

I had the pleasure of speaking to Jen Marie, one of the legal experts during my trial period. Not only was she empathetic in the way that she responded to my question, but her response was direct and well explained. I had had experience with other lawyers prior to this regarding the same topic (immigration), and even though the solution offered in the past was similar to the one I received from Jen Marie, she seemed to really care about how she delivered it. I really appreciated her sensitivity to my situation and I felt like she was really knowledgeable by how she responded. Five ⭐️s to Jen Marie!

I was so happy with the advice I received. I am dealing with a stressful situation with a difficult landlord, and I feel comfortable with the options that we discussed and the path that I chose. I would highly recommend this service to anyone who needs legal advice.

This experience was so wonderful to me. I was so nervous and had gotten so frustrated that I feared I was beyond help. I was handed over to Mathew and he stuck with me until the job was done. He never quit, he never lost his patience and he didn’t let me give up either.

A/c was acting up, I was pretty sure what was wrong but could not find any info. The tech I chatted with confirmed the problem and provided me with the part number for the piece I needed. Works good now.

2017 Silverado AC blowing cold one side and hot passenger side. Mechanic's suggestion worked and ac is fixed. Thank you. He told me to take wires off battery and put them together for 10 minutes, reconnect and computer will reset itself.

I have use JustAnswer for many thing, auto, lawyer, and Doctors. Most recent to inquire about the Stroke my wife just had, answered all of my questions and put my mind at ease giving me information I could pass to her to relieve some of her anxiety. I recommend this service to everyone. Folks are professional and compassionate.

I am so happy I decided to turn to Just Answer for help. My husband had an issue with his truck and he went to different places spent so much money. The problem was not resolved. I turned to Just Answer and as soon as I explained the issue to my expert technician he immediately knew what the problem was. My husband followed his advice and now he can finally work again. God Bless you Wayne.

Could not get the Samsung TV to power-up. Shahid tried to talk me through some steps but in the end nothing worked. It was a hardware problem not a soft wear issue. He called me back with some additional advice but that didn't work.

“'JustAnswer' website is the 'GO TO' site for ALL answers.” JustAnswer is my favorite website for ALL answers bar none. It is my 'GO TO' site as soon as I switch on the computer. I am truly indebted to them for all the answers they have provided. What's remarkable is this site is staffed by professionals in their own right in various categories. Whatever profession exists you can be sure to get an answer from them. In cases where you are not happy with the answer, you can get a second opinion. You get the biggest bang for your buck.

50 hp 2000 mercury big ft. Outboard motor - My contact with you people was Jason. He was very patient and solved the problem in no time at all. It was a slow process, working between computer and pontoon boat located outside house. Testing with meter and then getting back to Jason, but after several days it all came together. Great job and experience.

I had questions about a junction box that I installed. The reason for it was valid but I found out the previous install was not to code. Fortunately the boxes installed before me can be retrofitted easily. Thanks to JustAnswer. This will save me a lot of work in the future not to mention frustration.

I have used "JustAnswer" two times. It was always reassuring to me to speak to a medical professional about a medical issue I was worried about. Advice and recommendations always greatly accurate and relevant. Doctors provided assurance and peace of mind. Thank you!

I wanted to know how much I could earn and still obtain my full retirement money. It was very helpful and fast. It was much better to see it in writing and much faster than the hold times for social security on the phone.

Sale of term life ins pol after transfer to 3rd party 1099LTC - I have used this website before and I will use it again. This time I connected with a highly credentialed expert who not only really knew what she was talking about and gave me great confidence in her answer, but helped me and my client from making a terrible mistake which could have been a financial disaster. She was the 3rd expert to respond to my question, but the other two were probably my fault as they were estate attorneys and I should have narrowed it down to CPA's.

Solar panel for motor home. Randall is great to work with. It was like talking with an old friend. He explained everything that I need. I had called Camping World and they could not answer my question. I am sure I will call Randall again for more info. I will recommend him anytime. I will also recommend Just Answer to all my friends.

I had one simple legal question and I had previously contacted a brick and mortar attorney. The consultation was $400. I was able to use your service to get the answer I needed and saved hundreds of dollars. I have used your service previously. It’s an easy way to get questions and concerns answered quickly and virtually.

John was a great help in answering my questions and was very professional and knowledgeable. Every responses were greatly appreciated. In future in all hope, that I may receive his help once again. Wish you well with all the rest of the people out there.

Bruce ** was more than informative and settled my legal questions and was very attentive. Thanks. I’m continuing my monthly subscription and looking forward to any future questions that may arise in the legal system and the fine print of the law. I would probably have to pay 200$ for this information by asking my attorney. Simple! Just ask.

I was totally impressed with the ease of using your website. I was trying to find values of some old books I had. The agent, Glenda was so knowledgeable and quick to find the answers. I would certainly recommend this site to anyone. And in the future, I would certainly use it again.

Sometimes we run into something we can't handle, and we need help. So where do we go? We come to, Just Answer and let them do the driving. I knew when I contacted them that they probably wouldn't be able to help, as DMV is set in their ways, but you just never know. The Attorney researched everything that could relate to my problem and showed me all of DMV's stats and everything that had anything to do with my problem. As far as I'm concerned she did a great job and I'm happy with her work.

I cannot say enough good things about Randall. He asked specific questions, ran through a checklist making sure the obvious suspects (fuse, breaker) were eliminated, and then offered a solution to solve the problem. My dealer wanted to replace the entire unit for $1800 and I will fix my unit for under $100! It is a pleasure speaking to a real technician rather than a parts changer.

I can't believe I got professional help of this quality for so little. They made me feel confident and really put my mind at ease. I would recommend them without hesitation. Thank you very much and keep your website alive so I can use it in the future.

I needed effective advice and I got it!!! It was so useful. I was able to solve my situation and its was delivered on time and with references and also I got effective next steps guidance... Thank you so much!!!!

Use this service every day for my appliance repair business. I always use Kelly. Does a fantastic job and really helps me a lot when I’m stuck on calls. It would be hard for me without this service. The answers come from a very experienced person who maintains a high rating with just answer.

I ran into a snag trying to remove the driver's seat in my truck; rear bolts wouldn't loosen. The $5 it cost me to contact a mechanic was well spent; he reminded me of an impact wrench that I hadn't had a use for in 20-30 years & had all but forgotten I owned. End of problem.

The technician who worked on the problem was very thorough and sorted out more problems than the initial one. He was very polite and patient. Thank you. I will use this technician again, should I have problems with my computer. That is all I can say at this stage.

Sought advice about home remedies for my dog with allergies. She is under a vet's care and they have her on apparel, one per day. During the cooler half a pill was adequate but now that it is warmer she has flare ups that are quite intense and wanted things that could be done with items I may have here at home. Was given options and things I might try to help with flare ups.

I was reasonably sure my grand-dog would be okay after eating 1/2 oz of chocolate, but I was greatly relieved to have a rapid response from a verified vet without having to go to an emergency veterinary center! The vet told me what to watch for and thanks to her advice, I was able to sleep that night! Teddy is just fine and suffered ZERO ill effects (thank God!). I am totally stoked knowing I can access this service if I ever need to! Thanks a million for being there!!!

Printer would copy and scan but not print. I spent 5 weeks (when I had the time!) working on this problem, then I even had a computer college kid work on it. All of this was to no avail. JustAnswer appeared on my screen and I asked for help. It's not free, it cost about $60.00 total but within a half hour I was set to go. I wish I had used this company a month ago. Going through this was frustrating, I was miserable. I figure if I had someone come in that fixes computers it would cost me much more than that. The tech person that assisted me was excellent, and very patient. Thanks so much.

Great service. Response was immediate. We're traveling, Saturday night, no way to contact our vet. Dog is having problems (constipated), called JustAnswer.com. I had a response immediately and was talking to a vet within 5 min or so. Remedy worked and we have a happy dog and happy dog owners. Recommend them highly!

Cat ate something he shouldn’t have. I was given a quick response that put my mind at ease. As a pet sitter taken care of a client's cats. I really needed a answer even though it was a weekend and it came quickly. So nice to know there is service 24-7. Fees are very reasonable as well.

I am a 20 year old Law student. I came only JustAnswer to ask questions on my health as it was affordable and quick, as there said that I could get a response within minutes. Well, I did not. I waited for about 3 days and I did not get a response from the doctor. With that, I cancelled my subscription. This was in February. Just yesterday I was checking through my bank account transactions as I do that every half a year and I was shocked to find out that I have been billed the whole time.

Asking a question for $5 is actually putting your credit card into a system at JustAnswer that does not let you remove it. You are in a 7 day loop, where you will be charged $46 for a membership. Emails that may warn you of this go to your junk mail box and if you did not catch this extra fine print when you asked your question, your SAVED card will be AUTO charged. I Just Happened to be looking through my junk mail and discovered that I had one day to go before being charged, and when I logged in, I could not remove my credit card information. I was able to cancel, but I am really upset that my credit card remains. I've requested to close my account, but still have security concerns. When a consumer removes their card, there can be no question of their intentions. I find the business model at JustAnswer NOT WORTH the answer, no matter how excellent - and especially after paying $5 for it, anyway.

This website does not work! The process is too complex to be practical. It is just a money vacuum. DO NOT GIVE THEM YOUR PAYMENT INFORMATION!!! I needed to find a part number for a circuit timer. I had been linked (not by choice) to them by another website. After the ordeal of my payment & personal info I was finally able to ask my question. Then I had to go thru another process to get my answer via text on my phone; why? I was already logged onto their website. Then it was supposed to go to my email. That didn't work either. I never got my answer. I canceled immediately. I have to check my card account now to make sure I did not get charged. It will be War if I did! Do not fall victim to these people.

I had a problem payments, I called and the person took care of part of the problem at that time, within a few minutes. He then told me to fill out a form, after that the rest of this problem was solved within a day. I have to say that took care of my complaint in a fast and professional way, I see that there are bad reviews, but I have to give them a positive review.

I also was under the impression it would cost me $5 for help with my RV. The "expert" recommended that I contact the factory or dealer - (no credit given for already doing that one) So - I ended up finding my answer via YouTube and Google. NOW I see I got charged $34.00 via my checking account. I immediately cancelled my "membership" and am hoping they don't take any more money from me. The RV mechanic did reply to my question so I guess it is an expensive lesson learned- don't believe what sites advertise for their rates, etc. I work for a very large corporation so will be sure to spread the word about this site!!

When I stumbled across this website it said a free answer, then it was pay $5 and after that's paid they then take another $64 without consent and meanwhile they don't send you an answer within a reasonable time frame. Your free question doesn't exist, the scam is once they have your credit card they have an open access to your account. And they will take as much as they can, between the subscription that generates automatically, and them taking whatever they please, sure I will get the money back eventually but the thieving scum shouldn't have touched my account period other than the agreed $5 and even that was only suppose to be if I had additional questions.

JustAnswer are crooks, avoid them. I fell into trap of ask a question about your car for $5.00. The question never got answered, they put me on wait forever, and next day they charged my account for $35.00, that was never authorized. Please do not fall into trap of $5.00, once they get your card number they will start charging you $35.00 per month. Above all they are no mechanics, they are novices who claim to be expert mechanic.

Due to a recent Windows 10 online update, I learned thru “Just Answer’s” David, this upgrade was affecting MS Excel going into a recovery mode anytime data was inserted for any file. He wasn’t initially aware of this problem, but thru several tests with me, finally found why the problem was happening to include viewing/manipulating the mouse on my screen. We online chatted over 90 minutes until finding a solution, but David finally found a solution, most likely from his reviewing articles causing the problem. I usually don’t trust online services like this, but “Just Answer” is VERY legit, and for my problem, VERY worth the price. I will use them again for any future computer-related problems. Thanks, David!

Mr. ** tried to help me but was not able to do so. The problem is the age of the Printer. He gave me the advice to get a new Printer. It be less expensive than trying to fix it. Thank you very much Sir.

I had several questions about how WFE and GPO will affect my SS benefits. After each answer to my original question, I would have another question and Lane kept with me until, I understood how the process worked. Lane was able to explain how it works, so that I can understand it.

I spent a day looking on the internet for answers when my puppy who was prescribed an antibiotic for his wound suddenly got much worse to the point of paralysis after initially getting better. The JustAnswer Vet kept answering my clarification questions helping me understand what would be the matter and helped me decide on the right course of action which was different to my original conclusions looking by myself on Google. I am certain that if it wasn't for their expert advise the puppy would have ended up dead that night and now he looking to be recovering. I will now refer to Just Answer for all my future vet and other queries instead of wasting time looking for my own answers. Such a wonderful service!

I let the vet know my cat had a rash or “hot spot” she was licking all the time. He had me send him a picture and said I would need to take her to a vet because it appeared to be a bacterial infection that would need an antibiotic. My vet agreed and gave her a 10-day antibiotic shot. He did say it was possible it was allergies if antibiotics don’t work, but my whole reason for going to just answer is to help me decide if I should take my cat to a vet. I’m satisfied!

Dr. ** helped me with my pregnant dog questions and even sent me a whole bunch of information above and beyond what I asked her. I really appreciate the time and quick replies from this website. Thank you so much!!!

The vet was very helpful to me late at night, thank you! I was very worried about my dog and the vet was very helpful actually two of the vets. Thank you again. If anyone needs help I would recommend very quickly about the service. Thanks.

Our expert provider great, simple instructions that helped us troubleshoot and repair the thermal fuse in our dryer. This service saved us tons of money because we didn’t need to call in a repair man or purchase a new dryer. This is amazing considering we don’t have technical expertise!

My enquiries (as to Legitimacy) were promptly answered by Zoey and I did not receive a phone call from any other lawyer as forecast but I did not need a call as Zoey fulfilled my needs. I am quite impressed by her. If I ever need assistance in matters relating to this kind of transaction I will not hesitate to use your service.

I’ve had dogs all my life in every conceivable location and many breeds. I love them and have experience but I’m not a vet. Very early this morning my one year old girl was very sick. She could not stop diarrhea and I got concerned after a couple hours when I started seeing blood. Within a few minutes I had an answer I was reassured to hear I’d done ok by her. I followed the directions and sure enough she’s better this afternoon. I’d ask again in a second. Thank you- from 4am fur baby mom who loves her puppers.

Gave me good advise when I was concerned about bleeding after my 83 year old husband had 5 teeth extracted. The doctor explained what to expect and allayed my fears. He said bleeding was normal and should stop in 48 hours, which it has.

I was so grateful for Doctor Paul, my Yorkie was very sick on the weekend, of course, and the nearest emergency vet is an hour away. Doc Paul was connected to me very quickly, evaluated my boy, and made recommendations. My dog is exactly himself again! Very responsive and caring, I will definitely use this service, and request this vet again!

I was using the antiques section and had multiple items. The expert advised me that I needed to send questions for the items individually. The system advised that I lump like items together. I did as the expert asked - I sent them separately. I had four different types of porcelain bowls and plates and the system said that I had asked a similar question and was I sure I wanted to continue - I knew they were different so I selected yes to continue. Will I was working toward completion of questions - I received a notice from PayPal advising me that JustAnswer had canceled me. When I called JustAnswer - they informed me that PayPal had canceled. After multiple phone calls to both JustAnswer and to PayPal, I finally ascertained that JustAnswer had canceled my membership and when pushed they admitted that there was a limit for each month.

I am writing a review because I have just had $118 taken from my credit card account. I did not authorize this payment nor did I receive a satisfactory response to any question. I require this money returned to my account immediately. How sneaky of you and how dare you. I am a pensioner and now out of pocket. If anyone reads this please be very careful of these people. They have no right to debit credit cards without notification. This is a complete scam. If anyone in JustAnswer is reading this shame on you. I am putting in a dispute with my bank today so hopefully this does not happen to anyone else. If you wish to contact me my email is **... probably won't though!!

Get peace of mind with unlimited* answers for all your tv questions. I have a 2008 Samsung digital TV that's worked great all these years on cable and, recently, with a Roku Streaming Stick +. I cut cable 10 days ago, and now I get an HDCP error. I've reset the display to 1080p and then to 720p, so it won't try to read everything as 4k, but it still gives me the error. Aric, a TV technician, suggested two things I'd already tried through Roku's tech support: 1. HDCP error simply means the TV has lost communication with the Roku. Shut the TV off, then unplug the power cord from the Roku stick. Disconnect the stick from the set and reconnect it. Plug the power cord back into it. Turn on the TV and let me know what happens. 2. Then try the other HDMI port on the TV and let me know.

Was on the Google site trying to figure out how to stop the Google popups on my smartphone. Things are moving along slowly when all of sudden a message pops up that says you have joined Just Answer. I did not think about it much at the time but later I found two charges on my credit card, one for $5 and one for $39. Unless Google gave them my card number I have no idea how all this happened and for all this money I did not even get my question answered. I did find out how they stay out of jail with this SCAM. When you call their customer support they are all peaches and cream and refund your money fairly easily. What a way to make a living.

A waste of $5! The "Expert", Matt, provided a useless answer, and when I asked for clarification all I received was an offer from the site to pay addition money for a phone call. This site is a complete ripoff.

This was my first time using this site. The technician was polite and got back to me within 24 hours. There is a $5 charge to ask a question and then when they respond with a solution, they charge an additional $29. After exchanging 3-4 emails, and explaining the issue a couple of times, as they asked, he comes back with "if it's over a year old, it would cost more to repair." He could have said that immediately and not dragged this out, as I had told him I'd changed out the battery about a year ago. If that's the kind of answer they're going to give, it's definitely not worth the additional $29.

Advice on Social Security - Very pleased with this service. Mr. Chad EA, CFP was very clear in his answer and quick to respond. We had been on social security site and could not figure out the answer to our question. This service was quick, clear, easy to use and well worth their small fee.

The attorney was able to answer my questions and also provide me with some documentation to support the information I needed. I was interested in knowing what could and couldn't be done in terms of fees and restrictions for service and comfort animals in a condominium.

Dr. Gabby had a very quick response. My Pomeranian would squeal any time you touched the area where he got his Parvo shot. His personality completely changed. It's like he wouldn't move. So unusual for a Pom. Dr. Gabby gave us a great solution and also what not to do. He felt better within the hour and was feeling much better by the next morning. I would totally use them again!

I was very worried when the place I retired from hired a new guy and he started tossing personnel files and copies of check stubs in dumpster without making sure said files were digitally copied or shredded. Olivia got back to me fairly quickly with answers that allayed my fears. Plus after I mentioned it to a person on the board, the matter was acted upon and safeguards put in place.

The Ford mechanic gave me precise directions on how to re-set the body control module of my Ford Focus. I couldn’t go to the Ford dealership because the dealership was overbooked. I took my car to a mechanic, and gave him the instructions. The instructions worked! Thank you!

Went on site and asked for help with an oil sensor on a Yamaha Generator. Then was told to pay $5 for assistance. Paid the $5. Hours later get some BS answer that it'd be easier to talk on phone so sent $25 more and he'd be glad to "help" us. It's just a scam game, suckers need to be shut down. Their site shows lots of "compliments" to their expertise - yeah, right - expertise in scamming. Am sure all the compliments are fake. Total crappy BS. The only reason I've given them one star is that I have to put something or this site won't accept my comments. Thanks for listening.

Just purchased a truck 2 weeks ago and it had so many codes. I looked up the codes and JustAnswer was a good way to start. Sent the codes in and got a good mechanic with answers. Would definitely recommend to friends. Fast, reliable and cheaper than the mechanic.

Steve ** mechanic, answered in a timely manner. Was extremely professional manner. The question was pertaining to damage I have done to my car. At least I know where I stand. And do not have to go to dealer for a simple solution. I am a caregiver and just don’t have the time. And am grateful for this site!

I used this service to help me find how to locate my lost phone and wallet. They quickly sent me a link that allowed me to track my phone. I was able to go to the location and find it. Excellent help, and quick to find an answer.

Under RV repair I was sent to Robert an RV mechanic. He helped me get from A to Z in about 30 minutes, was very personable, down to earth and knowledgeable. I didn't expect to get such a good response so good job Robert. Thank you.

Diagnosed as power supply and I ordered a power supply it will resolve the problem. Called Norcold. They gave me the part number and went online and purchased the power supply. Will know in the next week if all is well.

No internet connectivity at home using IPad. Lap-top OK!! 30-35 mins evaluating and correcting settings, primary change was to re-insert the password for the network, but this did not cure the problem. Your man eventually cracked the problem when we encountered a separate 4-digit alpha-numeric coding. Never been asked for before - entered the code and there it was - OK. THANKS.

I had questions about a severance package or forced relocation. Because of also having an ADA accommodation on file it created some complex questions that by myself couldn’t answer. The lawyer who answered my questions gave thorough answers that related directly to my situation. He gave a couple options on how to handle the situation and follow up questions to ask my employer. Because of asking these additional questions my severance offer was increased by approximately $10,000. I am so happy I took the chance of using this website!!

Remove agitator that had broken fins on it, from washing machine... Youtube video was provided & problem solved in 2 minutes. Thanks... Also order was placed for a replacement. Total time around 10 minutes to fix & replace problem... Thank You.

It is a relief to know that my mother does not have what I was afraid she has. It is always worth consulting a specialist. I did not have to wait too long to talk to a medical doctor. Thank you so much.

The tech was great. Solved my problem (No Power to windows 2006 Scion TC) in a matter of minutes. Will refer friends and family. The tech is 5 Star rated. Great service. Very quick with the response. With clean instruction on how to solve your problem. Easy to sign up for and secure payments with Paypal or credit.

I text when my dog was lethargic and panting. I was asked specific questions, and told what to do. She was much better within a few hours, and we took her to her vet, just to be sure. Coco is doing fine. Thank you.

Really, this may sound weird to bless my computer guy, but I had been trying to figure out my Thunderbird issues for months. I tried everything. Werner was able to fix. Yes, it took him awhile - but he did it! It was such a relief to not have to deal with this mess any longer.

First of all 1 week and nobody answered. They transferred me to another lawyer to answer a question, took another week nobody answered then all of a sudden they deducted 75 USD FROM MY ACCOUNT without notice/permission I send an email regarding the matter. Nobody even bothered emailing me back. Just answer is rubbish. Never ever will use your service again!!! Oh and I still did not get the answer to jack **!!! Asked for a refund. Complete ignorance.

I find JustAnswer a great help in asking questions I don't understand about legal matters such as inheritance mandates and also about help regarding custody of children issues. It's wonderful to quickly find what you need to know without a $300 per hour fee and also to know that your answer it educated and accurate for your state.

I Googled about a port's pin-out for an electronic device. Didn't find the answer, but wound up on JustAnswer.com. Hmmm... $5 for an answer? Sounds fishy, but read and understand everything before authorizing payment. It was hard to get to the point where you typed your question, because of all the offers for faster answers (for more money), but finally I reached where I could type the question. The important thing for me to thoroughly read EVERYTHING to understand what I obligating myself too... and that was $5. I didn't accept ANY "upgraded plans."

Service said 5 dollar deposit then a further payment to be made of 25 dollars once the mechanic answers the question, fair enough, but they took the 25 dollars and I haven't heard a thing!!?? What a rip off!!

Customer service Tim - Very patient with my details problems with my brakes and explained what and why I needed to upgrade to! Explained why they get hot! The stock ones were just fine for just the truck but with the extra weight of twenty thousands pound added to the truck made them not good enough!

Mitsubishi windows - I thought they were great support. I finally found the problem. A loose ignition switch myself. But they were very helpful giving me diagrams of where my relays were located and other good advice. I would definitely use the service again on my next vehicle problem.

Data port - Guys were good and asked the right questions. Asked for picture but I couldn't figure out to send so they suggested talking instead. Had the right answers. Didn't elect to talk but engaged my brain - just because tie port receptacle didn't look like what. I was used to seeing figured I should try the plug and guess what, it worked! Wouldn't hesitate to use these guys again, they were patient and didn't give up. Great to deal with!

Needed to know how many allowances I could take to not get too much taken out of my paycheck. Spoke with Jeff who spent a lot of extra time with me and was also chatty and personable. I felt comfortable sharing with him. He didn’t make me feel like I was an idiot or taking up too much time.

Question about my cat’s swollen gland under chin - I received a phone call from Doc Paul in San Francisco. He was very interested in my question and gave me rapid feedback. He asked me some pertinent questions, analyzed the problem, and gave me his opinion. I was very pleased with his candor and wealth of knowledge. He was very pleasant to talk to and down to earth in his response. I would very much have liked to have taken my cat to see him. I told him how grateful I was for his advice and how prepared I was to take my cat to a vet I didn’t know here in NYC because I knew what questions to ask and what to anticipate. This is a great service and you will recommend it to others!!!

Dr. ** was the doctor who responded to my question. He was extremely prompt and seemed exceptionally knowledgeable about the subject and gave me really good information and advice. I now know what to do and where to go. Thank you so much!

I was desperate! It was late & I was sure I would scratch it when sleeping making it worse. Itching was making me crazy. Needed to put something on, but did not know what would be safe to use as that arm had Lymphedema prior to Cellulitis. The answer I got was perfect! Something I had and it helped stop itching. I would definitely recommend to friends AND Thank You doesn’t say how glad I am.