JustAnswer Reviews

I tried the $5 ask a question thing, the answer were more yes/no and I would need to reach out to an attorney for more details. While chatting with the "attny" the chat kept wanting me to speak with them by phone (so they could charge me more). That was around July 9th, then July 17th they charged me $53. Today Aug 14 I called to cancel and they said they would not refund the $53 and would not be charged any further. So I said I didn't use it since the first day when I paid the $5 and good customer service would have refunded my $53. I don't need the service since my work provides legal counsel and they could have looked to see that last time I used their service and refunded based on that criteria. Rip off alert, they obviously do not care about the people trying the service nor their own reputation...$53 not worth it.

I am very frustrated as I asked one question and paid $5 for it. The Dr. who responded literally just reiterated that it could be what I thought it was and to go to an actual Dr. So obviously after having such a crappy response I never wanted to use this app again. This morning I received a charge for $46 and I had no idea I was even signed up for a membership automatically. I called and emailed trying to get a refund as I haven’t even used the service since I asked that first question and have no intention of using it anymore and they told me I was “ineligible” for a refund which I don’t understand. I’ve had similar instances with other places on occasion and they’re always happy to refund. Will definitely be writing a negative review if I don’t get my money back.

I asked a simple question that never got answered. I asked for the refund for the $1 they charge you to even ask questions. I look at my account, $46 taken out for my membership that I already cancelled. Ironically, I ask them how to properly cancel the membership and for a refund, they asked for $1 to answer my question. So obviously my membership was cancelled but why I received no refund is beyond me. Very dissatisfied. Would not recommend.

RV toilet repair. The advise I was given was very basic. Clean and grease parts....DUH!! I gave a poor review and was then bombarded with emails and now understand why, so they could charge me for all my replies. The advertising quoted 5$ and I see my credit card has been charged 49$. What a RIP OFF.

JA and Samsung are useless. The latter does not want to provide service and the former contracts with them and rips you off. I am trying to buy a part from Samsung and their "chat" takes my information and then sends me to JA. Having been burned by them before, I want no part of that. The "JustAnswer" is to avoid Samsung.

Absolute rort. I have had the same issue as many people who have left reviews here - was told I was paying $5 for one answer (which, by the way, was so generic it was entirely useless) - turns out I've signed up to a VERY hefty membership of $72AUD/month, which has been debited from my bank twice now. I had no idea I'd signed up to this membership - I barely pay that much for my iPhone XS max bill - as if I would pay that for a useless organisation such as this! The response from the company to another person with the same issue as me is a total joke. I quote:

Very poor service, no response from anyone. Cancelled membership within the first hour. If you try to write a review they require at least 200 characters. Unreal. Very poor service, would not recommend to anyone.

I wanted to ask a legal question and JustAnswer informed that I had to become a trial member for 5$ & I agreed & they charged me 5$ on my credit card. Again after 3 days I asked another question & again paid 5$ for trial membership. But after that for 2 months without my knowledge they took 46$ + 46$ out of my card although I didn't become their member.

For $5 company offers a 7-day trial, and at the stroke of midnight after 7 days starts billing $46 a month for a subscription! I was never told I had to cancel by the 6th day, 59th minute. When I protested that I was not made aware of this I was told the information was somewhere in the fineprint. I was also told I could cancel going forward but would not be refunded for the fraudulent charges.

I had a computer problem and I had tried searching on Google for different answers. None of those worked, so I signed up for a membership and a tech expert answered my question quickly. I would be stuck google searching for the answer still.

I couldn't get my car alarm to stop ringing when I unlocked the door without using the FOB (which was lost). If I unlocked the door, and didn't start the car in a few seconds, the alarm would go off. The mechanic explained to me how fix this once and for all. Amazing. Fast and affordable.

When I asked my question about a furnace I was not connected to a furnace expert, I was connected to a plumbing expert! I was charged $1 for this. I canceled my trial membership right then! Later I was charged $46 I think for membership! When I called about this it was hard to understand the person. But she denied the charge being made and wanted me to give her my credit card number again. I said no way! She said they couldn't help then! I do not trust them!

Good - My dog got into some prescription medication at night and I needed to know what to do. The vet was prompt, courteous and answered my questions. Bad - I believed I had cancelled the trial membership until I saw a charge pop up on my credit card for $59 for automatic renewal. I got in touch with JustAnswer and they passed me around to three different people when I tried to cancel again. Each person had to review the previous persons conversation while putting me on hold and then each person was more insistent that I not cancel. It took over 20 minutes, me getting angry and apparently an act of Congress to cancel the "trial" membership. If you decide to sign up with JustAnswer, make really sure that's what you want to do.

What a waste of time, I wish I had read all the reviews before starting. I ended up wasting a week waiting for a so called expert to help me. When I originally asked my question the expert came in straight away, asked me questions about my problem and made sure to get paid and after that no response at all. I even explained to customer service I was stuck out on my farm nowhere near any town without this vehicle and they said my question would be high priority. Still nothing and I paid for unlimited questions and guarantee answer within 30 minutes. I waited a week. I changed experts. I was on high priority and still nothing. Many emails to customer service and they offered me a refund which I got but not the full 100%. I had responses from senior manager customer services and I explained to him I would rather fix my problem, not a refund and I never got another response.

Please, please stay away from this website, it’s a scam. They start off as a trial for $5 dollars, but trust and believe you will find a $46 dollar charge on your credit card or whatever payment method that you used. These people won’t answer any of the questions that you ask correctly and will take a while to get back to you. And when you try to cancel or get a refund they give you the runaround and lie to you when you call and tell you that the payment has failed when they know full well that they charged you.

Contacted them about an issue with the truck I had. Signed up for a $5 7 day trial. Cancelled the plan after 4 days (7 day cancellation cut off). Still got charged $41 for the answer. The answers were kinda on topic, but didn't help me, the issue ended up being something else I found myself. I did leave a good review to mechanic for trying and left him $10 tip. When contacted JustAnswer for refund they acted as I paid for the service and nothing is being refunded to me....even though my plan was cancelled and I didnt receive the correct info. I have never set the price to pay to mechanic, they just paid him $41 because they decided it's what they deserve I guess? They really confuse you with their pricing (membership / vs pay per answer) and it becomes very foggy. Putting in fraud claim with credit card now.

This is a total membership scam. Requested a refund and cancelled. They will not refund. I had 6 different charges of $0.10 for other sections beyond the trial question on my credit card before a final $53 charge. I never received email notices of pending credit card charges! I will not recommend a deceptive company such as this to anyone.... BUYER BE AWARE!! Total scam!!

I simply wanted help to fix my AC pump. So I typed in the question, and was warned this would cost $5.00. I should have known better, but I went ahead with it anyway. After all there were 50 some representatives online, so I should get a quick response... But a day or two later, I got a reply saying they would be glad to help. What is it that I want. I HAD IT ALL EXPLAINED IN THE FIRST CONTACT! And just that quickly I see I got charged $30.00 some for his reply. I knew there was no way I could pay this much for simple communication, so I stopped then and there. Not long after I got a call from my Credit Card company wondering about possible fraud they saw on my account. I told them it was fraud, but I admitted it was my fault for letting it go this far. I now know not to waste my money on them! And if you are willing to spend that kind of money, take it to someone who actually can help.

In the Philippines. Not that an overseas location is the kiss of death all of the time but it is in this case. Most untrustworthy with small print, charged me after I said the "advice" was unhelpful. One thing about overseas companies is that language can be an issue. The "expert" was certainly not an English language expert. If you are looking for a reasonable approach to a "contract" to take money from your account automatically, this is not the place. I consider this fraud! I said I was dissatisfied after the session. This should be enough to cancel my account. Another fact to drive you crazy is that the supervisor is busy with another customer.

I called to explain that my card had been used fraud like, and told them that I did not use the card for whatever question they told me and he proceeded to say that they needed to investigate about it to make sure it actually was fraud and that it would have to go higher up in the command or some **. Which I think is total bull. If I'm sitting there telling you that I had to get a new card because it was fraud like and I would like them to refund the money I don't understand why that was so hard to just comply with. It was only $46. It was only one charge. It's not like I sat there and was asking them to refund me 3 months worth. And then when I ask them if I can just cancel it and they can keep the money he still said that he couldn't do it. This is horrible customer service.

Hi. I tested the site because I may need continuous service. I was very happy with the trial period. I think I could use it when I need a prolonged service, which I may shortly. I am happy with the content and the expertise. However, it's not that easy to cancel your trial period! Other similar sites that I have tried, have one button, press and you're done. That gives me more degrees of freedom and confidence on the site, making it a site I want to use. It's taken me hours of interaction with the help on line, chat, etc. I'm still working on the trial period cancellation. This is too cumbersome and time consuming. The advantage and attraction of these sites for me is to be able to sign up and cancel the service any time without jumping through many hoops. I think this site needs to fix this problem to improve the customer experience. Thank you.

I noticed there were charges on my account on 5/13/2019. 47$ twice in one day where till now they say they see it just once and my credit card charged me twice. And yet I asked them to refund me for both of them because I paid 59$ for ask question and also 5$ for another question for May month (but even the duplicate of double membership they refused that for May so total charges was 2(47)+59+1+5 that was for May). And for 12/28/2018 and 11/28/2018 and 10/28/2018 all each 47$ and refuse to refund me where I just signed up for 9/28/2019. It's like I didn't use their service and I want full refund. And I want to attach those payments to their headquarter but the person who picks the call refuse to pass me to manager.

This is a bait and switch. I have read a long string of other reviews where the same thing happened to others as happened to me. JustAnswer responds to many of them saying about the same thing, that they're sorry about confusion with membership terms or payment terms. It seems they should maybe clarify that better on the front page before you commit to the first $5.00 charge. I feel like I was scammed as well. In my own case they were unable to come up with an answer for me after a couple days of searching but proceeded to charge me the $5 plus another $46 to the best of my memory for a month's membership I didn't ask for and that I received no service during.

Hello, Im extremely dissatified with the way JustAnswer works. They offer $5 trial membership and charged me $46 without notifying me that they are charging my card. Extremely dissatified with the way advisor spoke to me and could not even transfer my call to manager. Very rude and they just read scripts they are given and do not understand the concern or believe in giving resolution.

Updated on 08/01/2019: This is a continuation of a previous complaint. I contacted the company with a potential problem with my wall oven. They did not respond until I complained and they stated they did not have an answer.. About a week later I heard from one of their Techs with an answer. He asked me to give him a good rating which I did. Not for the service but for his reply.

I knew I shouldn't trust these folks, but they bank on the fact that you're concerned about your pet, and for $5.00 I could maybe get some insight, and what may be wrong! I'm a new Min Pin owner, and we were just at the Vet's on Friday for minor tendinitis! This was a waste of my money, and right away they tried to upsell me, asking for $28.00 to talk on the phone with a vet! What did I get for my $5.00...not dang thing, except some crap trying to tell me my pet was in serious trouble health-wise!!! What a load of crap!!! I want my money back!!!

To a very simple question. I just wanted to know if ** and ** are ok to give a dog. They won’t answer anything at all until you give money. You’re better off taking your dog to a vet. Don’t waste your time with these scammers. They don’t care about your dog, just your money.

When you sign up for the trial they say they will give you a reminder that you trial will end but this they will never give you. Don’t wait for your reminder to cancel as they won’t give you one as they state. They will just charge your card and refuse to give you a refund. Terrible customer service

Hi. I needed a legal advice and came across Just Ask, said $5 for a week trial, added my card and click on agree terms and condition box. Week later got charged $53 and when reached out they pointed me to terms and condition fine prints and refused to refund even I cancelled the membership. The amount you will charge after the trial should be clear and apparent, not hidden in fine prints under 5 pages rules and regulations.

Updated 07/27/2019: Even after refusing to tell me the cost of membership, Posting a complaint on this site about it. Canceling on-line and by phone, I get an email today saying they are going to charge be $53 in two days from now, Do not use this site unless you want a lot of hassles trying to cancel and get your money back. Never in my life have I seen a site refuse to give any information about pricing, then try and slide a charge in later. The $5 answer is a trick to get you to agree to a membership. IF the management Answer I challenge you to reply with a link about membership Actual cost. FYI you charge me I will spend all day posting negative reviews. DO NOT CHARGE ME.

Just be sure when you "Just Ask" that you know that the minimal charge ($5.99) for your question is not the whole story. Unless you cancel, it obligates you to a "FREE" trial for 7 days, which you need to cancel or you'll be charged the $53.00 membership fee. To be fair, they do state this, but when one is under the stress of needing an answer quickly (ONE ANSWER) this info can be easily missed. Also, the lawyer had bit of an attitude in her request for more information, with a backhanded insult of stating that my request to know 'my rights' implied I didn't "want a lesson on the Constitution, so could I be a bit more specific?" It was after her request for more specific information came up that a message stating something to the effect that I could get more information for more money.

It's a bait and switch. You start with a person who seems knowledgeable and personable, but if you pay extra for a phone call, you get a different person entirely, who may not be as good. My phone call was with a retired lawyer who quite obviously didn't give a ** who simply directed me to go read online resources. And don't be late cancelling the trial membership...I apparently a couple hours late (after they'd charged my card) and could not get them to refund the fee.

I was charged for my question and then days later it appears that I was charged another $22. If that is the case, they are signing you up for a paid membership without your knowledge and charging you a monthly fee. Very shady. Be careful.

JustAnswer.com is a scam! This was my second time asking advice to an avian vet and after I paid for my question I NEVER GOT AN ANSWER! I called customer service twice and they didn't know how to help me. JustAnswer.com IS A SCAM!

JustAnswers offered themselves as an online computer problem solver. They requested an advance $5 payment before answering my question, for which I gave them my cc. number. They did solve the problem for me. At which time the questions came up to become a member. I no thank you or something to that effect. I did not really pay attention to my c.c. statement as I should have. And just yesterday I realized I had been charged for two months membership fees of $46.00 each. When I called to complain about this, the lady informed I did not click no thanks fast enough and was enrolled as a member. She acted as though it was funny. I too lost the money, as I let too much time go by before I caught the trick played on me. I would recommend everyone beware of this website.

Would love this to be the answer to not being able to find what you want online by asking experts - however it's simply not the case. I asked an Expert Lawyer a simple question on JustAnswer, and their response was, "you need to contact an expert lawyer!" and for the privilege of 30 mins of my time they charged me £5. No problem you think, as it's allegedly a fully refundable membership deposit but what they don't advertise is they don't refund it for 30 days according to T&Cs.

I needed help registering a Kindle, JustAnswer ad popped up on screen with $5.00 refundable offer if they didn't help. I signed up. There was an immediate $25.00 charge added to my credit card as they had from the $5.00 deal. After some back and forth I did get the $5.00 returned as I cancelled within my Tues of signing up. Over the phone I'm being told the $25.00 is being refunded. They know they did nothing. But at the same time showing the credit card where I signed up. They may be helpful to some. All I see is deceit. No respectful business operates in the manner these guys do. Enter at your peril!

I had a simple query with an immigration attorney so I was looking up on internet. Then I came across their website and took $5 trial. After that they charge me $53 as a monthly subscription which I am in no need of. Speaking to the support team they just reply with "you are not qualified for refund". I mean every company understand this and based on the usage they refund. But this company is not at all cooperative. They did not even sent a reminder email or text before deducting money.

No help and they will charge you the membership fee immediately after your "trial" fee. Scam, Scam, Scam. They googled the symptoms and replied with the google results, no help at all. I tried to get a refund on this charge, but was declined. Again SCAM!

They require a fee for a 7 day trial period which I was happy to pay as the service I received was helpful. Unfortunately, they continue to bill your cc as though you'd signed up for their entire service. They claim they send an email warning you of the impending billing but I have no record of these email reminders. They also claim that these charges are non-refundable. Yet when I indicated I was simply going to notify my cc company of the inappropriate charges, they processed a refund.

I signed up for the week of "free" support for $1 to solve an ethernet problem after a recent Win10 update. After 6 days of unsuccessful help, the "expert" asked for a good rating! On the 7th day, I solved the problem on my own and let the "expert" know what finally worked. For several days after that, the "expert" asked for a rating. I finally said "NO". For that last response, I got a bill for $46. JustAnswer has denied my request for a refund twice.

Wanted a part interchangeability question answered regarding my Jabsco electric toilet and went to the top Google search listing: JustAnswer.com. That site sent me to a page that asked for a credit card number before they would answer my question. Sorry, I've been scammed too many times. Oh yeah, if after paying them I don't like/ can't use their answer then I have to do all the work of seeking a refund. Yeah, I'm sure they love to give $$ away. Find another sucker.

Last fall I took advantage of what I thought was a "$5 introductory offer" to ask a pet question (to which I received an unhelpful answer - but I thought "you get what you pay for"). Months later I realized that JustAnswer had billed me $29 per month without my knowledge!! It seems the buried in their Terms of Usage is a provision to automatically enroll me in a monthly subscription service, which I never used and never wanted!! My credit card company sided with them, but I feel so ripped off - such deceitful and dishonest sales practices should be banned from the internet. Do not use this service - a complete and total ripoff - this seems to be a criminal enterprise to me.

I canceled within the trial period of 7 days. I was billed anyways, the chat center said they showed no record. Subsequently gave me a contact number to discuss the charge. My membership information cannot be accessed. The number I called tried to offer a free medical bracelet which I refused, she then told me she couldn't help. When I called the number back I got a message that stated that the number I called was not available from my calling area. This was right after I just spoke with a lady at that number... I had to cancel the card to make sure I would not be billed in the future and will be filing a fraudulent form with my bank stating this company would not work with me or allow me to talk with anyone in charge... User BEWARE!!!

I needed some advise about my Panasonic Viera TV. The first site that popped up on a Google search on "Panasonic Viera tech support" was an ad for JustAnswer. After searching for a legit Panasonic tech support site to no avail, I clicked on JustAnswer against my better judgement. They talked me into a 7 day trial for $1, with 1/2 donated to charity. I bit, and gave them my credit card. Then I typed in the nature of my problem, and an "expert" appeared in a chat box. After giving him more details, he said by text that this would be much easier over the phone, for an additional $26. I replied complaining about this and he failed to answer.

I needed help with some questions regarding my Facebook and had the impression that this was affiliated to Facebook. Regardless, I filled in my details as it was only $2. Then I found out that I would be billed $57 monthly if I do not cancel. I attempted to ask some questions, which the "expert" were not able to answer at all. All he did was paste me some link from Facebook FAQ which I had already found myself (they did not work, which was why I needed to call a helpline). Regardless, I tried several times to cancel my membership but was replied by automated messages asking me why I wanted to cancel and that they would recommend another "expert". There was no way to cancel at all! My account was even locked by the customer service. This is my worst experience online. To ensure I was not billed, I had cancelled my credit card. I hope all online users planning to use JustAnswer will be aware of this.

Display screen on 9-year old refrigerator was not working properly. Went to JustAnswer for help. Paid $28. Austin made a suggestion. I decided Not to follow his advice. Told Austin I wasn’t going to follow his advice. Went back to owner’s manual. Figured out problem myself and fixed it. Next day I told Austin I fixed problem myself. Was not offered refund. Instead was told “to have a nice day”.

I thought I was talking to Apple about a password, that day they charged me $39 twice and a $5 trial offer. They then proceeded to charge $46 a month. I asked 1 question!!!! When I called them said, "So sorry."

First, they say you need to pay $5 down to get your question in the queue, then they add another $14 if/when a veterinarian answers your question. Several hours later I get notified by someone wanting even more money to have me call them instead ($28) and saying I can email a video but that costs more money... so for $19 I got nothing but the runaround. Total scam in my opinion and I should have known that. Don't waste your time or money. They don't care about you or your pet; they just want to scam you out of money. Sad.

I asked a legal question for $5. I was asked to rate the service. I figured they were paid $5 and I was answered immediately. I gave them 5 stars. Then I was asked for $59 to receive a call from an attorney. I declined but continued texting the attorney. I never received a follow-up answer. Today my debit card had what I consider STOLEN from it. I called and was told since I gave a positive rating they would not return my money. I work hard for my money, and $58 for a quick answer that was not helpful is BS. This company SUCKS!!!!

I started to use JustAnswer, typed in literally only part of a question, but decided against it. However, I unintentionally signed up for it anyway and a few months later realized I was being charged $36/month for their service. So I immediately canceled the service. Unsolicited, they refunded the last month payment. Because I could not remember using their service at first I asked them to show me what question I'd asked. They sent it and it wasn't even a completed sentence. So, I asked, given that I never actually used their service, if they could refund all three months? They did! In the email they said I had clearly not intended to use the service so they would not charge me at all. How's that for good customer service? Oh, and all of this - the cancelation, emails, refunds - took place in a matter of hours, even after hours. Given this experience, if I DO ever need their service I will not hesitate. GREAT CUSTOMER SERVICE! - Mike

I went to JustAnswer to get help for an appliance problem I was having as I had used them before and had good results. The product the owners came up with was an excellent idea, to make it possible to get help without very expensive solutions. I had nothing but praise for Just Answer the last time I used it but this time they have changed the whole platform so now it is very frustrating to get their help. I went on their site and filled in some info and then was asked to pay a fee and I thought I was speaking to a person who could help me with my problem only to find out I was speaking to a bot although they showed a picture of a woman. Then they transferred me to store to download their website for my phone which was ok but then after I downloaded it and went on their site I had to go through it all again. Then when I thought I had finally gotten a real person come to find out I had gotten another bot and they wanted more money.

Wrongfully advertised themselves as "Microsoft" so when I reached out to what I thought was Microsoft office support I was asked to put in CC details. After that, the cancellation link for cancelling a membership did not work ten times. The agent came online and told me the "cancellation link does not work and stop clicking on it." They collected $1 for not answering any question and not doing anything. They should be reported to the relevant authorities for scamming.

I tried this and got some great info from a good old boy. Very knowledgeable Toyota mechanic for $26 plus I tipped him $10 for his great help. What I also got was a $34 additional charge for a monthly membership that I didn't sign up for (knowingly). On their webpage, which I late explored, there is a "How much does JustAnswer cost?" question. They do not answer the question but instead state the after a trial period you will be billed. This is a fraudulent practice. So I called and canceled (since their chat session is inoperative) and supposedly I will be refunded my $34 and my account canceled. They seemed fairly responsive this way but probably because they don't want to be taken down by the FCC.

This is the worst, most terriblest customer service I have ever received. I paid the 5 dollars, was unaware of the extra charges that they would charge me for a membership when I already paid 5 dollars for my question!! I called saying how I was completely unaware of the extra charges they would charge me and they would not give me refund. So be careful with the extra money they charge your card because no refunds are apparently possible for this website when now I am sitting here with no membership. Don’t need a membership and paid 55 dollars for one question.

Had a car problem. Asked a question. A polite response which was inconclusive and needed more info. Couldn't provide it. Saw my account was charged $19 plus 2 $5 charges. Tried to cancel. Got a rude supervisor named Ferdinand ** who argued with me about cancelling. What the Bleep. Still not sure my membership is canceled and will never get my answer or my $29. TOTAL RIP OFF.

This site is garbage. I tried this site for asking a "certified" Ford technician why was my LCM acting up. The dude was procrastinating and trying to wheel me in to spending more money and pay for a phone call. Then these people will secretly put charges on your bank account. Don't even try to call customer service. Can't understand a thing they're saying. They don't speak straight English.

Asked question - got response 30 minutes later. Received no valid answer and charges started showing up on my credit card the next week. Had unknowingly signed up for a membership. Said free answer for $5. Very misleading. $34 charge showed up on 7/4/19 and I contacted them the next day. Too bad - membership canceled - no refund. Do not do business with them. Scam.

I had a question about my taxes. Answer was on the internet. Thought they took my 5 bucks for a lame answer. Apparently, I joined and started a subscription. When I saw they had charged my credit card for 2 mos. for $28.00 a pop, I requested a refund two different ways and got the same answer twice. READ THE FINE PRINT!!! Ironic, they seem to help with such problems, not create them. Reading the reviews, it seems this is the way they generate their income!!!

The website itself is terribly laid out with tons of busy and confusion extra junk that distracts you from getting "just" the answer. They have a fake AI bot customer service chat that is constantly popping up that is not only completely useless but is also very distracting and annoying. The process of getting an answer and getting connected to the expert was terrible and also very confusing with lots of junk email with ads for other services and an "assistant" which had nothing to do with my question. Trying to communicate with the expert was also clunky and confusing as they added other "experts" to the page and the email instead of the one that was actually answering my question.

I'm living in Germany and asked a question regarding my tax returns. I paid 5 euros for trial membership and waited for 4 days to get any reply from any of the lawyers. I didn't get any reply, contacted the customer care and they all said, "We have put your case on priority and will assign a lawyer soon," but took 4 days for them. I cancelled my trial membership as a result and I'm really happy about that.

They'll charge you $5 no matter what if you go through with it, but once I checked my email right after going through, the email confirmation said once someone responds to your question you'll get charged the 60 something dollars it is. So don't believe the lie that it's only $5. Luckily I made sure I didn't have enough funds in my account to make sure something like this didn't happen. After that I called and got my $5 refunded.

After giving my information and asking my first question, I received a single-line "answer," then was told that I would have to buy a $50 phone call to continue. When I tried to cancel, the Customer Service chat refused to process my request before they tried several times to get me to agree to continue. I strongly advise avoiding this business. The "bait-and-switch" tactics and making cancellation difficult suggests malicious intent.

This borders on SCAM, as we paid to talk to a lawyer once, and the monthly fees started coming, even though we had cancelled the monthly trial, and this continued for 5 months. We never wanted a membership, only one time advice. We called several times to cancel and were ignored until we finally demanded an email confirmation. Then when we complained, they said "DO YOU HAVE A CONFIRMATION NUMBER FROM YOUR OTHER CANCELLATIONS?" JUSTANSWER has customer "no service" people with STRONG accents who are not easy to understand, and act as if they have a lot of trouble understanding us. They do not speak English as a first language, clearly. Poor customer service. We feel we got ripped off for 5 months of monthly fees for a service we did not use or want.

The generator on my RV had auto started and could not be turned off. 24 hours later I have not received a reply from JustAnswer. Fortunately, the problem was resolved. Asked for cancellation and refund for trial. Was offer another opportunity to ask a question. I don't need that. I need a refund.

The call was a waste of time. The lawyer was obnoxious and rude from the moment she began speaking. She did not even read what I wrote before we started talking. The upgrade to speak with a lawyer is a scam. The very brief response from the lawyer was something I could have gleaned from a textbook. Refund Please.

I was trying to get an answer to resolve an issue with MS Excel. First, after I was charged a ‘down payment’ of $5, the firm could not charge my credit card $42 for the balance. My credit card was inactivated since the charge looked suspicious. After reactivating it, the firm still couldn’t charge it, nor could the firm apparently charge my other credit card. Both credit cards are good to go. No answer to my question after 10 days. I found a solution (or workaround) to my issue, so I asked the firm to quit and not charge me the $42. I wish I could rate the firm ZERO or even NEGATIVE stars.

The answer we received was valuable. The fact that you are signed up for a monthly subscription by default is shady I feel. My wife didn't understand that and the email to remind her went to her spam folder so we got charged $46 for the 1st month. I could see where someone could not catch the charges for a while and be out $46 per month.

Minus 10 stars would be a more accurate assessment, and that is being kind. 8 days and no answer yet received, despite repeated inquiries. However, they billed me $5 for the answer I didn't get, plus enrolled me in a monthly service I didn't authorize and hit my account for another $34. Today I got to argue with the fine out of country billing service on the phone, but did get all but 50 cents refunded. Don't waste your time, they seem to be a complete joke and scam, promising much, delivering nothing, yet taking your money and arguing about giving it back. Run as fast as you can!

I asked a single question about a specific computer problem. I received nothing more than I could get with a few Google searches. I thought I cancelled my account shortly thereafter, but apparently not. My Visa bill for this month showed a $46 charge to JustAnswer. In reaction, I tried to cancel the account online, but couldn't due to unavailability of an online supervisor needed to complete cancellation. I was instructed to phone JustAnswer. Once connected by phone, cancellation was difficult and I was given considerable runaround and options to extend my membership. Finally, I was told that my single question, if the account was not cancelled within 7 days, would be rolled over automatically to a $46 on-going membership. I didn't understand any of this when asking the question and was completely unaware, although I was told on the phone that it was described in Terms and Conditions.

I am a very recent widow trying to find my way. I contacted Just Answer to help me with some computer glitches. I was lead through a maze of “experts”. I agreed to the payment fee(s) thinking that was what I was going to have to do and problem solved. After a backbreaking hour, digging into my computer, being sent videos to watch, other links to try... I got nothing. NOTHING. I contacted Apple support. Spoke to a live person. Problems resolved in under 30 minutes at no cost. 4 I just contacted JustAnswer. Leave me alone! Take my info out of their system. PERIOD! Live and learn. If I see any additional billing to my card they will be turned over to BBB. I would demand a refund but know it will never come. Stay clear‼️ Scam company. Barbara **.

I paid for a service and was enrolled into a monthly subscription without consent. Their website was deceiving and did not clearly indicate that I was enrolling for a monthly service which is now illegal to do in my state of Virginia. They said they would not refund because they do show subscription, which they do on the desktop site but NOT on the phone version of their site which is what I used.

Website very unclear that this was a recurring charge service. After spending my $1.00 for a simple question, I canceled that service. Was never told by the customer representative that I was 2 days late to cancel. was charged $46.00 the following month. Did not use the service except for the 1 initial question (3 minutes of their effort to answer). A very expensive lesson. Complete rip-off.

I asked for advise about my pet chameleon and got an okay response but it wasn't anything that I couldn't get online after doing a little digging. I then asked for a second opinion and waited a day but never got an answer. Soon after my card was charged for the monthly membership that I forgot about till I was charged. I called that day to ask for a refund and to cancel my membership. Customer service was extremely pushy and told me many times that I could not be refunded and tried lowering my payment or offering me other deals. The rep even spent a long time explaining the benefits of their service. I insisted that I wanted a refund and was told that the contract that I "signed" by signing up said no refunds... probably in fine print somewhere in their terms. I demanded to speak to a manager and the representative was very persistent that his manager would not refund me after I demanded to speak to her several times.

I signed up for the $5 7 day trial, i asked my question and got a pretty quick answer. I went back to try and ask a follow up question, which i was able to for $5 deposit and then $31 after the question was answered. So the $5 7 day trial is now up to $41. Then i messed up and didnt cancel before the 7 days was up and i'm out another $46. Then it's going to take you at least a half hour to cancel so if you're at work it'll eat up most of your lunch break. Don't fall for it!!

They answered my question quick in April 2019. I cancelled this account the same day they answered my question. In June they took 46.00 out of my bank account. I went back and forth with customer care, until I got Mia, very rude. She told the money was not taken out of my account, I sent her a picture of the money taken out. I have not heard anything, but she closed my case. Will I get my money back??

This is a scam - I ask the question and never got an answer - after waiting 45 minutes to an hour. When I ask the question I was quickly sent to the site to enter my credit card information - saying it would only charge a dollar. Then I ask the question and no one answered. This is a scam and the FCC should investigate this site. Do not use this site.

Spent over 3 hours trying to get an answer but they never solved my problem. They finally told me to apple support and gave me a phone number. Guess they are not experts as they claim to be. Careful on the free trial. If you cancel one day late you are still charged $46.00 for the month.

I had signed up for just one question for 5$ trial account. And just today I noticed a 34 $ charge on my account. They just extended my account to monthly membership without even explicitly notifying me that they are going to charge me for an extended membership when I did not even want it. Talking to customer care is another nightmare as they would not even acknowledge that they are deceiving their customers in this way.

I signed up for the "talk" service which was an upgrade and they kept charging my account $49 and would not reimburse it. I talked to a supervisor the 1st day the charge came on my bank which was for the NEXT month. Still no reimbursement even though I hadn't used any of it!

I got on JustAnswer to ask a legal question and was charged 5.00. No problem. 6 days later I was charged 46.00. I received zero emails about billing me 46.00. This is deceptive and all you have to do is look at all the reviews on multiple sites stating they were charged without knowledge. I want a refund. I have already cancelled this "membership". I don't mind paying for question, but it definitely wasn't worth 46.00. I received an email about my cancellation and now put the money back into my account. Thanks.

I have a Land Cruiser, and the passenger window wasn't going up and down. I tried and tried to figure it out, but couldn't. Finally, I tried JustAnswer, and a mechanic told me how to test the window switch. It turned out the problem was on the driver's control, not the in the passenger door. I never would have figured it out without his help. He told me to get back to him after I ordered the part to make sure my problem was fixed. Well, it was, and I talked to him the next weekend to say thank you!

I went on the JustAnswer site and typed in a question. I can't remember what it was but I closed out the page before I talked to anyone. Actually I got a, "Please hold. We have live help," or something like that. I was just looking at my PayPal account and they tried to take out $50 for an answer. I never got an answer or approved anything. This is fraud!

I have posted my question to an computer programmer expert named George ** to create me a war Card game with at least 20+ requirements. I sent him the information on May 22. He said that he'll finish it on Sunday, but WHICH one?! JustAnswer needs to have an estimated time of how long it will take. I am worried that it will be finished after my deadline and that is UNACCEPTABLE!!

They did not help, trying to quit is impossible and expensive. The service did not send me a response - suggestion - or any help. I was billed for months after filling out the request to quit. Stop billing me.

I signed up to get one question answered. The advertisement said it would cost $5. I then agreed to a $52 fee to speak to the expert on the phone. I thought this in and of itself was deceptive, going from $5 to $52, but I agreed to it so I'm not complaining about that. I then see a $28 membership fee on my credit card. I had no idea I was signing up for any type of membership and have no need for it. I then cancelled but am stuck with the $28 wasted fee. Obviously they are trying to take advantage of people.

Lost my computer last week (stolen). I want to cancel my trial membership but without user id/password it's impossible to do. Chat not helpful. All it does is send you to a trial membership sign up page. Now I find they have charged my bank acct. JustAnswer needs a way to contact them in situations like this.

Site indicated a $5 good faith deposit. Was immediately charged $28. Called right away and they did refund the $28 but I only knew because I went to PayPal to see what they had done. Most people don’t go to check their account right after they use it.

I asked a simple question about removing a nut from a shaft on a lawn mower transmission. My answer was lock shaft to where it doesn’t move and use impact wrench to remove nut. DUH!!!! That answer cost me $91 so far. I’m sure they aren’t done. I would have given them no stars but that’s not possible.

I contacted JustAnswer for an issue with my I-Pad. I paid the $5 deposit, got routed to the second then third “technician”. My credit card was charged a total of $86 dollars. They charged me for them to remote into my I-Pad, which I did not ask for, and which I refused to allow. So far, they have NOT given me an answer to my issue. I have written them several times, and each person from customer support keeps recycling the same response. I would advise anyone not to use this company for computer issues. It is a scam. They deserve a minus 0 rating.

I paid JustAnswer and waited for my "answers" that never came. After 2 days I emailed them and was given a generic response & 2 days later I emailed again and got the same response. I had signed up with a $5 trial membership and the fine print implemented a full membership if I didn't cancel after the 7th day. It became clear to me after reading the terms and how JustAnswer pays their help that my questions weren't going to get answered until my credit card was going to get charged the full membership price. The site advertised "answers" in minutes. A total scam!!

This website has given me nothing but a horrible experience. I would never waste five dollars or any money in fact on this service. If I could write this zero stars I would. I asked two questions and I got no response for an entire day. I asked for a refund because no one answered my question and did I mention that I called twice complaining and they said that they would mark my questions as high priority. I canceled my membership and I asked for a full refund because even after making two phone calls to the company I still got no answer to my questions. This website is a waste of time and money, find your answer somewhere else.

I contacted JustAnswer to hopefully pay for someone to come out and install my new NBN modem. After numerous baffling emails from an Ameen **, none of which referred to my request for someone to call & install. All that has happened is that my credit card has been billed on FOUR (4) separate occasions for a total of $207.88 and my modem remains uninstalled. I have sent them my phone number asking them to contact me to no avail. I am totally disgusted with this company and will be seeking a total refund of the $207.88 that has been charged to my credit card.

You read how this site works, and they make it seem like someone will be in touch with you within 30 minutes or less. I sent multiple messages over the course of an hour, simply asking for proof that anyone had even read my inquiry, then I requested a phone call. 48 hours later, I have still not received anything. It’s a SCAM, don’t fall for it!

The expert I dealt with for a Mac issue and cloud storage was great but I only tried this because there was a $5.00 trial with no charge to cancel if within a week. I ended up getting three charges for a total of $49.00. To me JustAnswer's whole trial is a scam and I would never recommend them to anyone. Find a more reputable IT supporter.

I'm a new business owner in Georgia (U.S.) that need guidance or clarification sometimes. I gotta say that JustAnswer is really good and convenient to my needs. The quality of advice you receive does seem like a hit or miss depending on who you get. But, when it worked, I was so, so, so grateful to be able to only pay less than or around $100 total and get answers/guidance ASAP (less than 10 minutes) instead of booking an appointment with an attorney for a week later and pay $300.

Not great. Got answer to question which wasn't very helpful because it was common sense to do what was suggested and I already had a vet appointment set up for my cat. Wanted me to rush him to ER because he wasn't eating. I took him to vet few days later, needed antibiotic, he had an infection. I wanted a bit more specific answer other than a common sense one. Was not satisfied. Want to cancel my membership but nowhere to do so online even though they say I can. The tab to cancel doesn't even exist. Will have to call.

So I got my question answered. And really that portion of the experience was value added and something that up until today I would have done again. But immediately following my ask the experts I went to cancel my membership. That was late at night and while I know I clicked on cancel membership I don't remember a ton else about it and I don't have a confirmation number so shame on me for that. But today when I saw the $46 hit my bank account I called JustAnswer immediately and told them there must be some mistake that I thought I had canceled, and ask them if they could just cancel membership officially in 1 month to give me my money back.

I had a problem with my shredder, so called to find out what to do. That cost me $5. Then I guess by asking the question I joined JustAnswer, which was not my intention, but if you ask a question and pay the $5 you unknowingly join JustAnswer at $46 dollars a month. I was totally unaware that I was joining. After the second month of a bill of $46 I called to cancel. I got the right extension and talked to someone about what I needed. They said I would be next in line to talk to someone. After about 30 seconds the connection went blank and I was disconnected. I called again and asked for a different extension. Talked to an operator to cancel my unwanted subscription. I asked for a refund on my unwanted membership, but she said "no refunds", but my subscription will not run out until next month.

I tried to get a refund for 4 months when this stupid service didn't give me any help back in Jan. I didn't realize it was charging me monthly. Outrageous. Please be careful when dealing with them. I think I was looking for Microsoft help and got them by mistake.

They refuse to give me a refund when I cancelled on the day the trial ended! Their company hires people who can barely speak English and they WILL NOT refund for any reason! DO NOT USE THIS COMPANY! They are only out to make $. They have no concern for their customers!

They have billed me twice, 2 days apart in the same month. I have tried customer service many times and most times I can not even understand what the other person is saying. I and an agent argue with me and refuse to transfer me to a supervisor. Another claim the supervisor would call me back, and that never happened. I then contacted CS by email. Who was equally unhelpful. Once I actually proved to him that they charged me twice, the response I got was that all billing is nonrefundable. So now that they know they charged me twice, there is still nothing they will do about it. I thought the service they provided was helpful, but it's not worth paying for it twice, this company is shady and uses shady billing practices! Do not use this site.

Asked question about a caveat on daughters property on 04/03/2019 & again on 05/03/2019 & charged accordingly. Now I find I have been charged on three further occasions 12/03/2019, 10/04/2019 & now again on 06/05/2019 to which the credit card was cancelled because they rightly suspected it to be illegal. Correctly my ANZ card checked by Falcon.. Is this a legal advisory company how low can one go. John **

I sent a question and paid the $5 good faith deposit.. That’s a joke, “good faith”. Anyway, my card was charged $5 then was charged $28 and I never got an answer or approved that $28 charge. Customer service rep hung up on me.

I had a questions about my car and needed to talk to an expert as it was very time sensitive. I got an answer that wasn't wrong but wasn't right either. I agreed to pay $5 trial membership, then a couple of days later I cancelled my membership through their website. Today I see I was charged $34. I called and told the custom service rep I had cancelled my membership well within the week trial. She told me I didn't cancel my membership until May 1st, which is a total lie. They refuse to reverse the charges, I am furious.

I paid $5 for a review that was supposed to be for Australia. I got to the part where I had to put my phone number in and you could only put in USA numbers. Today I found that they had taken $95 US out of my credit card. These people are legal crooks. Do not, I repeat, DO NOT enter your credit card details into this website, of course, you will have no come back because it is run by crooked lawyers. I say again, do not give them your details as they will take far more money than you imagine. I got nothing as I did not enter my email or phone number but still, they charged over 10 times the amount I authorized. I have had to block my credit card. This is almost as bad as some of the dating sites that I have been stung by. Never again will I enter my credit card into any site.

I paid a one off fee of $5, didn't sign up for a membership?? Since then I have been charged AUD$230 without my knowledge or approval, I am very shocked and disgusted with this ripoff way of doing business. I have demanded a refund and waiting on a reply. :(

I would NEVER use this again. I thought I was paying $5.00 for an expert to give me advice, and I could pay more if I felt that the help was useful and accurate. I got a few emails saying that an expert had reviewed my question and would get back to me soon, then a different "name" appeared and asked the same starting questions all over again, and the result was I got "ZERO" results. Then a month later I saw a recurring charge of about $45.00 on my VISA card. I called JustAnswer customer service and they cancelled my membership but refused to reverse the charge. Fortunately CitiCards immediately responded to my dispute and reversed the charge.

I accidentally came across this site when trying to get appraisals for artwork. So I tried their 7 day trial membership for $5. The service was pretty pathetic and I did not want to continue with it. The site has a 100% money back guarantee claim, but I thought it's just $5 and let it go. Fast forward 7 months and I check my bank account statement today to see these people have been duping me of $28 every month. Now let's be clear, no one ever asked to take the monthly membership or even more laughable to have the membership on automatic deductions.

They make big claim but it is just a bad service and they do not care of answering. I submitted my question and i waited full day and in the end they said, "We rejected your question". I had to take expensive service to get answer of my query through phone. But otherwise phone service would have been cheaper on high street.

Bad Bad experience. They do not read the question and come up with lots of ** on topics not asked. They are in such a hurry you don’t understand their answers and when they can’t answer question prevent you from rating them. Long long waits for response. I think lot of it is Robots. Wasted 2 hours. You call customer service you get some guy in Philippines with bad English and I got disconnected and second person gave me different answer on speaking to lawyer by phone. Don’t fall for the phone call to speak to attorney. You get Philippines. Consistently hound you for 59.00 to speak to an attorney because the one online doesn’t know and opts off the call.

I googled a tax question and ended up on their website. I agreed to pay $5 and ask ONE question. I got a response and thought that was the end of it. The next thing I know my credit card was charged $28.00. Apparently there must be very small print that indicates you're signing up for a subscription without realizing it! I called to complain, ended up talking to someone in the Philippines, going no where. I've since cancelled this subscription. BEWARE if you go on this website.

Make sure you cancel your membership within that seven day window they give you. They are counting less-than-responsible people - like me - to forget to cancel. Lo and behold, I paid $48 dollars for one question. They don't give any reminder that your trial is going to be cancelled - they give you a "your membership benefits" Email, which basically just says you're a member. If the free trial was in good faith, they'd send an Email informing the user that their free trial was about to end. Had they done that, I would not have left this review.

Terrible customer service!!!! I called JustAnswer on May 1, 2019 and gave the $5 dollar deposit for the 7 day trial membership. On May 8, 2019 my account was charged $28 for the membership. I called Cust service on May 8, 2019. First of all I did not realize that I was signing up for a membership. Also I called within the 7 days. The rep. refused to refund membership. I appealed to him & he talked to a supervisor. Answer was “we count the 1st day. No refund”. I asked if the $28 is worth the customer ill will and apparently it is...no refund to be issued. Very disappointed that this company is dishonest regarding the 7 day trial. Even if you do count the first day, I still called within 24 hours. My recommendation is to stay away from this company, I know I will be.

Day after my $5 trial, I went to my account, clicked on "Cancel" membership. Left site. Kept getting emails, so checked a week later to find my membership was NOT cancelled and I had been billed $46! I then tried to cancel again and found that after hitting the "cancel" button, a delayed "chat" session opened in which I had to answer a series of questions before they acknowledged that my membership was actually cancelled. This was 2 days after the $5 week had expired. I wrote them about the problem cancelling and requested my money back, and was refused. How many people does this happen to where a $5 trial turns into a $46 membership even though they try to cancel? Hitting the cancel button should cancel the membership, not lead to a prolonged chat session.

The JustAnswer site offers a medical opinion for $5.00 supposedly fully refundable. That amount is charged to your credit card and followed up by a $57.00 for some sort of membership. Preying on the vulnerability of frail people seeking answers. Disgusting behaviour. My own fault for being alone and unwell.

I went online to find an answer to a problem I was having with my tablet. I saw the ad and submitted my problem requesting an answer. The ad said it would cost $5.00 which I thought was reasonable. I gave my credit card and before I got the answer I went to my credit card provider's website and saw that in addition to the $5.00 charge I was also charge an additional $42.00. Instead of clicking on to get my answer I immediately requested that they cancel my and I was mislead. They have not responded to my several attempt to cancel and both charges still appear on my credit card account as pending. I was told I cannot dispute the charge until the charges fully appear on my statement. There is no phone number other than one in the UK to call. I fell I have been duped. I feel like a complete idiot for falling for their scam.

I had to clean and reset my computer, and once I got back online, I could not access my email. I asked for help, GOT NONE, and then was charged TWICE on my credit card. THREE TIMES I have been promised to be reimbursed, but I have not. They keep telling me that somebody will research the issue and call me back in 48 hours or less. NO RESPONSE...BEWARE!!!

I had a landlord/tenant issue and had already searched Google and the statues but needed a specific answer based on said statues. Asked a question. Someone immediately responded and asked me two questions that were in the two paragraphs I sent. Clearly not having read the information or question. Then responded with a very generic answer that was basically what I had already been given in my Google search and not specific to my question.

I was looking for a doctor and provided my credit card information for a payment of something like $5.00...They continued to charge me every month $49.00. They said I had signed up for a monthly service. They would not even waive the last month because my payment was due on the 27th but I was trying to cancel on the 29th. STAY AWAY!

Tried their free trial offer, cost me a $5 to sign up then they immediately charged my account another $21. My bank smelled a rat. They were right. After filling out the cc info I got dumped into a page of miscellaneous advertising, could not get back on their site. I felt something was wrong and called my bank to stop payment and instead of getting customer service person fraud dept answered my call and told me a double charge had been billed to my account and stopped the transaction. Got a phone number from bank for justanswer.com and called them as instructed by my bank.

I wanted a doctor's consultation about a long-standing medical condition so that I could get a prescription refilled for an utterly harmless BPH condition. The web-site said "doctors are standing by". But I had to join and give them a CC# first. I fell for it and signed up. Then I was informed that no doctor was, in fact available at all, but that I would be notified when they could find a doctor. Then it took 25 minutes to cancel my subscription. Don't fall for this scam.

I paid JustAnswer for Their $5 "Trial Offer" only to be unable to Access Anything with a screen that said I needed to update my payment information. (I guess because I used an AMEX Gift Card hence they wouldn't get any Recurring Charges from that?) Only to find out once I paid the $5 that they wanted Another $68...?? To me that's No Trial Offer. They sent me a long drawn out email that really had nothing to do with the fact that it was a False & Misleading "Bait & Switch" - Scam to milk $$ out of unknowing & UnInformed people as it also appears to be true by the Countless other Complaints I've seen since whole ordeal has started!

If you take advantage of their "free" offer, you are automatically enrolled in a $28 (or more) subscription billed to your credit card until you notice the charges. They won't refund your money and will only offer to end the subscription and give you a month free (of a subscription you never wanted to begin with). There are countless complaints and yet they still remain active. I'm writing this on behalf of my Dad. What pisses me off the most is that they are predatory and take advantage of vulnerable people. We are reporting to our Attorney General's office as it seems leaving reviews on these websites doesn't do squat to hold them accountable.

Don't even think about using this SCAM group. They will get your CC and charge you without any additional notification. The customer service representative, (who is employed out of this country so justanswer.com does not have to pay American wages), told me that I received newsletters from justanswer.com. I checked my inbox AND my Spam Folder and had not been emailed by justanswer.com since I first called them and gave them my CC number in February. Unless you go over your CC bill with a magnifying glass, they are able to charge your card for several months before you discover the charges.

Failed to address my issue, but charged $5 followed by $34.This SCAM site promises to deliver what you ask for, takes your credit card information, doesn't deliver, and keeps on escalating charges. I was sucked in by their $5 offer for solving my problem with a forklift control. I supplied all information including everything that I had already tried to fix it. After 3 days, they responded with their advice which was word-for-word what I had already written them. They also offer direct contact by phone, but good luck getting anyone to answer.

I agreed to the initial $5 charge because the "plumber" replied with an answer that didn't have anything to do with my question. When he presented the upcharge option, I said "no" in no uncertain terms and even said I thought this was a scam. Discovered at $29 unauthorized charge to my PayPal account. Thankfully I did not provide credit card info to these crooks.

I signed up for a "free" trial. It asked for a "good faith" deposit of $5. I asked a question regarding dietary requirements during Passover. I received a completely incorrect answer from a "doctor" about gluten intolerance. Then they charged me an additional $33 for that answer. Then they made it impossible to get out, no cancel my membership button. They charged me $48 for a membership (that's the one month fee now), did not respond to my emails and I had to get my bank to refuse the charge. There isn't anything you can't find on Google. Don't use this site. I wouldn't even give it one star, but this site requires that as a minimum.

I signed up for the free trial and asked a question regarding a co-signer on a NY Apartment Rental Lease. I received a reply by an attorney which I thought was accurate. Upon further research at their site, I discovered another attorney answered a very similar question and included a critical point which was not disclosed by the attorney who answered my question. I sent an email 2 days later about the omitted information and never received a reply. I was then charged $46 for their monthly membership fee although I did not use the service again.

I, like many others, signed up for a trial membership only to find out in a few days they had converted the trial into a full membership @ $34 month without my permission. The ad I answered said the monthly membership was $28 a month not $34 so they gypped me twice. Dean in Wyoming.

JUSTANSWER.com a scam preying on innocent people looking for simple, honest answers. They say free trial but how is billing your credit card prior to trial period ending free? I had no idea this was a revolving monthly credit card subscription scam. BEWARE!! JUSTANSWER.com is about JUST-MONEY. I had to get my credit card company involved to get out of their web of unscrupulous practices. Watch out because once you give them your credit card information then the charges start and people aren’t aware that they’ve been unscrupulously sucked into a revolving scam system. If you want answers to problems, then find a reputable professional in your area and call them or better visit their business. In the end it’ll save you money and the headache that goes along with trying to get your money back from JUSTANSWER.com.

I asked a question on the internet about legal responsibility on 13/4/2019 and was immediately debited with 498.00 and no answer. Is this a scam? or fraud? Refund, please refund. I don't know how you got my debit card #, John **.

Was told needed 5.00 deposit. Read response could take 24 hours. Contacted customer care cancelling and requested refund since need was urgent. Vet assistant (not vet) responded right after that. Asked me questions. Told me better if we talked on phone. Would be 28.xx. Said yes. She called. I then looked at my bank account and saw 4 charges. 28.xx for call, 5.00 deposit, 21.00 and 6.00 I did not understand even after talking to customer care. WILL NEVER USE THIS SERVICE AGAIN!!!! My vet would only have been 49.00. Thought this service would be less costly.

On March 16th I used JustAnswer for a question. I was told it was $5 for the question and I’d get a 7 day trial membership. Since I didn’t want a membership for longer I thought it would end there. Then at the end of March I was charged $46. I called them and asked if this was a membership charge and that I didn’t want a membership. I was told I didn’t have a membership and there wouldn’t be any more charges but I wasn’t offered a refund either. I never asked for a membership or knew about the recurring charge. It’s not in the emails they sent either.

I signed in for tax advice for a $1, 7-day trial membership. I asked questions three times, and two of the three advisors were very helpful. But two weeks later I opened my credit card bill and saw a charge for $28! Apparently I was in for a monthly recurring charge of $28 until I cancelled. I cancelled today, but they didn't care about my situation and would not refund the $28, even though I never used the extended service. Lesson to me: read the fine print. Lesson to the company: if you give bad customer service, you will get low reviews.

We had contacted Panasonic in January to ask a question about our television and was put through to “JustAnswer”. The representative told us what to do to fix the problem. We were told it would cost $5. When we got our credit card bill, we were charged $53. Then the next month, we were charged another $53. Apparently, without our consent, we were enrolled in a membership that costs $53 monthly.

While doing my taxes, I needed answer to a question re Social Security. Was diverted to a site that offered answers to SSA questions. No mention of cost until question is submitted and then is not at all clear that a charge is related to the question just posed. Regardless, the presentation is basically an obfuscation of the fact that they are nicking you for $28 that you had no intention of spending.

Took money for a phone call no phone call followed. I asked for a legal advice which was offered on the linked site. Debora the Lawyer replied saying that in order to help she needs to call me for an additional 59 USD. I allowed the charge on my AMEX. Then the message came that the lawyer cannot call me right now. This has not happened after a while either. This looks a lot like fraudulent behaviour. I wanted to request a refund, but there is nowhere to ask for it.

Signed up to get help from BMW mechanic. Asked question and waited. Two days later I contacted to see why there was no answer. They replied with message saying that while many answers appear in 10 minutes, some may take up to 24 hours. I replied to this message by saying I had now waited 48 hours. They sent reply saying they have automatically cancelled my question. Huh? They did not however cancel my charge. STAY AWAY.

A charge appeared on my credit card on 3/28/19 under the name JustAnswer listing the charge as $49.66 and gave this number as the information **. I have never signed up with this company for a membership and I have not authorized this charge on my credit card. Frankly, I do not understand how they obtained this information and I am alerting other consumers because I am worried about future unauthorized charges on my credit card. I believe JustAnswer is a scam and is involved in fraudulent activities.

I was assured when asking a question I would not be billed further, but then saw an unwanted and unauthorized membership fee of 46.00 to my card. They said their providers are not authorized to offer this assurance and continued to hold my 46.00. This is a rip off scam and at least 25 percent of users are angry enough to spend time contacting and filing a formal complaint with the Better.

I am embarrassed to say I got scammed by this site. Though I was extremely careful about reading everything on the screens, the navigation was confusing and I must have agreed to a membership even though I didn't want one. A few months later I realized they were still charging me a fee of $32 US. Sure, their "expert" answered my question, but I would have paid less money if I had just consulted a real person, in person, rather than being tricked into a paying membership. And I say "tricked" because I had no intention of buying a membership and I read everything on the screens. So their business model is clearly to confuse people with poorly laid out content/permissions in order to sign them up for monthly payments. Stay away!

I signed up for the trial period to ask a question for $5.00. I was assured that I would be notified when the trial period was up and it converted to a monthly service for $47.99. I was NOT notified by e-mail. They claimed it was sent on March 11. I did not use their service until March 27? It was a tax question and I did not begin to work on my taxes until the 25th of March. Had no question to ask till then.

Asked a question, lawyer responded with incorrect information. I had to research the issue and sent the lawyer the research and he then realized he was wrong. Asked to have my $5.00 refunded and to cancel any possible membership. Was refunded the $5 but not the membership. Before I realized, I paid $84 for nothing and was refused refund. Total scam.

I applied for a membership in JustAnswer, my credit card was charged for $740 Mexican pesos. My problem is that my word document was corrupted due to a hard disk problem and when opening, strange symbols appear. I explained the problem to Ameen ** and never got an answer. The cancelation of my membership was not easy since a supervisor tried to convince me otherwise. I demand a refund of my money and no more e-mails from JustAnswer. Jorge **. Mexico, **.

I'm another one of that long line of people that had their money taken without any value from JustAnswer.com in return. I asked a computer question because my PC wasn't powering on, prompting me for a 5$ trial and the only answer I got was "Give me 37$ so I can connect remotely to your computer to fix your problem." Hellohoooo... It's not turning on, how are you going to remotely connect? After I declined that, just complete silence from their 'experts'. I don't think you are talking to any real people there until you cough up more money. And I get it, expert advice isn't for free, but in the end, I just coughed up 5$ for absolutely NO answer or help. I might as well just opened the window and made a paper plane out of a 5$ bill, that way at least SOMEONE gets something for it.

On 4/15, I signed up for a supposedly "one-time, refundable" fee of $5, realized my mistake, and cancelled my membership. Now I get emails several times a day saying I have not replied to the "expert." After reading other reviews, I realize that I am not alone with this issue. I fear that, like others, I will be charged a monthly fee for a "service" that I do not want. I have blocked this vendor on my credit card account, but worry that this scam company will find a way around that.

4/10/19 had a question so I applied for the $5.00 for 7 days. Was told I’d have an answer in 8 min. Here comes 2 hours later still no answer so I put in writing to cancel out my membership on the same day but 2 hours later. Finally about 5 hours later in my email there was an answer. This so called retired judge put words in my mouth that I never said. I only asked if a doctor can legally stop your narcotics cold turkey. My answer was, "You can sue the doctor". Never answered my question. I then answered the email they sent me. Told them I had cancelled out my membership because their so called retired judge is sick and never answered my question.

I posted a question and they didn't have any "experts" who could provide answers. I thought I was just in the trial but realized later that they've been charging me $46/mo for nothing. I finally found out and cancelled the account. They refused to give any kind of refund. This whole business model where you have to give a cc # and then cancel a week later to try the product is taking advantage of all of us who forget to cancel. I'm very disappointed in the company.

I'm French Canadian so my English is not very well. I ask a question to this company and st wait about 5 days before they respond. 5$ for a question but later they took 55$ on my credit card and now they take 71$ each month. I wrote them third times asking unsubscribe me but they did not. I never subscribe for that but they do it. Never ask a question at Just Answer. They will take your money and could not refund it. Guy **. Trois-Rivieres. Qc Canada.

These clowns are a total fraud. Trust me. You can pick someone off the street at random, and you'll get more expert and competent advice on any topic. Deal with these morons and all you will achieve is to add more charges on your credit card for nothing.

We had a service question. We asked and paid - this used to be a good place to go to years ago. We asked our question this morning - no answer yet. Each time I asked to be updated on an estimated time of response the reply was 8 minutes - that was three times. Not what they used to be.

The JustAnswer expert I chatted with solved my problem with my dryer and I was happy to save the money for an appliance repair. However, I was not aware of the ongoing $28 charge put on my credit card every month. I called about the fee when I just noticed it after 5 months of charges and they will not refund my payments even though I have never accessed this service. How many other people are getting fooled by this scam? I asked to be transferred to a manager and I am on eternal hold.

Our poor experience with JustAnswer.com mimics many of the negative experiences reported by many other users. Our question was submitted on 04/04, no answer has been received as of 04/11. For no service JustAnswer.com tried to charge $46 but fortunately our credit card company recognized a potential fraudulent activity and halted payment. The canned answers provided by JustAnswer.com to the consumers herein cannot disguise the fact that services were/are lacking and billing practices mis-representative at best. It's disappointing that such a promising business model be implemented in a fashion that clearly is unresponsive/does not help but rather takes advantage of people looking to better their own specific situations.

Updated on 04/13/2019: After they responded to my first review I got curious and did a search in my email to see if there was a response to me canceling my membership - and by the way, they publicly responded to my review and acted as if they were gonna do something, but never responded to my private message giving my account info. But anyway, lo and behold there was an email that was In my spam folder back when I canceled my membership and asked to give me my money back that I did not know about them taking - I will post the response at the bottom and you can clearly see how this company works. They do not care and flat out tell you that you won’t be getting a refund for a service you never used! It’s shocking when your past experiences are with more reputable, honest companies - who will absolutely give you a refund if you didn’t understand about this membership and you do not want it.

I paid $5.00 for answer to one question. Answer did not work first. Tried twice more, then worked for one time. Did not solve problem. $5.00 was charged quickly to my charge card. 8 days later a $46.00 dollar charge appeared on my card. Unknown charge that I had no knowledge of nor agreed to. Called company. Got the runaround. Said I wanted to talk to a manager but they would not connect me to one. They said they would have one call me within 15 minutes, they never called.

This company is a big SCAM!! STAY AWAY!! I paid 5 dollars only to get a generic answer. Then cancelled my membership before the 7 day trial and was still charged 46 dollars. Call customer service. Both the representative and supervisor was very rude. So my membership is cancelled now after they took my money. They told me I need to send in proof of the date I cancelled my membership. But when I asked them to send me proof that I didn't cancel before 7 days they wouldn't do that.

Paid $5 for an answer. I had no idea $46 would be charged on my credit card. The answers to your questions are general in nature. There is no way you can tell if you are being answered by a licensed attorney. I brought this up to a representative and could not verify my claim. This Company needs to be investigated for fraud. Do not give your credit card information, you will regret it. I have to fight back for my $46 I did not authorize. Representative said my call will be escalated to the next level. I just want my refund.

I paid for 1 month trial. I asked 1 question and got a question back for an answer. Then I got a message asking if it was OK to wait for an answer to my second question and haven't heard anything since. Now I find I have been charged $£40. AVOID THIS COMPANY...RIP OFF.

I used the site once and was charged $5, only to see a pending charge of $46 on my credit card a week later. I didn’t think this was a big deal considering a lot of companies autoenroll you after a membership trial and usually you can cancel the membership and get your money back. Not with this website though. I cancelled my membership, then emailed their support team explaining the situation expecting a full refund, only to hear back from the representative that I didn’t qualify for a refund. Absolutely ridiculous. This site is a full-on SCAM.

I submitted my card info for one question, (5 dollars it said) in which my legal question was never answered. Somebody messaged me from there and said "I don't know how to answer that." Now my card being charged 46 bucks a month for membership fees? Huh. There was never anything about an on-going membership fees - if there was it was well hidden.

I have paid online with Visa for one answer. When I have checked my Visa account next month I was shocked they set up direct debit without me knowing to collect money for membership. KEEP AWAY FROM THAT SITE!

Paid for $5 question. Was told DON'T WORRY an email will be sent prior to the end of trial period to verify continuation or approval of membership. Days later, I was charged $46. Rep said that by agreeing to the $5 cost of question and posting of review It gave them authority to continue membership. Asked to reverse the cost. They won't. I said I did not agree to membership. They don't care. They are able to cancel membership but they claim they are rightfully owed the $46. Misleading...A REAL SCAM...I couldn't even remove my credit card info in the account settings!! BEWARE. THEY HAVE YOUR CREDIT CARD INFO ON FILE!!! I had to ask and call to send me an email verifying the cancellation of the "said membership that I did not agreed to." They said it will be generated automatically....just like your membership is generated automatically. WHAT A SCAM.

THIS IS FRAUD! Represented as being an appraiser with Antiques Roadshow information very general. A 5.00 fee turned into 74.00. All was taken off my charge card. I do not recommend this site. 110% scam.

My experience seems to be like so many others. I paid for a trial membership and the person who attempted to assist with my question was courteous. The immediate red flag came after I asked the question I received a reply that for an additional charge I could speak to the person directly on the phone. I chose not to. On that very day I attempted to cancel the trial membership and now one month later I see a $46 charge on my credit card.

I had a car question, the person who answered my question was courteous and professional, but didn't know any more than I did when it came to my problem. He was basically looking in the same auto service manual I was. For 5 bucks it was worth a try. Then I saw a $30 charge on my CC bill. But figured it was probably something they lied about on being a one time 5 dollar charge. The next month it was $35. Of course they can see I used the service only 1 time on the night I made the trial question... but no refunds, Sir. Please. If anyone finds any other way to get the word out about this company, let me know. I will gladly post anywhere I can to let people know this business is a scam. I feel like a sucker falling for it. You really aren't getting a professional to help you. Like other posts have said, Google is going to do a better job than the JustAnswer criminals. DON'T GET SCAMMED!

JUSTANSWER IS A SCAM, THEY GET YOUR CREDIT CARD NUMBER, charge the fee they say they will then put you in a membership without your knowledge, they charged me $34 more than they said they would, I asked a question, got an email, answered the email thanking the SO CALLED EXPERT, I gave him 5 stars, and said, "Goodbye, I no longer need your service." Found out later they put me in a membership, and we're going to charge me a monthly fee of $34, I think I have it stopped where they cannot charge me again, it's very sad when you can not trust anyone anymore!

I was shocked to get an unauthorized $46.00 charge on my debit card today after a very good session with one of their attorneys under their intro $5.00 membership plan. My home burned to the ground in the Woolsey wildfire and I have been dealing with debris removal permits and the nightmare of City, State and Coastal Commission paperwork. They claimed to have emailed me but I do not have them in my inbox. I would really like JustAnswer.com to refund me this unauthorized $46.00 fee immediately. While I liked the legal advice I got, this latest move feels like a scam and I have filed a dispute with my bank.

The whole process is all BS! I was told that I agreed to a membership for $46, but I NEVER agreed to any membership! The website is COMPLETELY MISLEADING!!! You should be embarrassed to even be associated with this scam! I AM EMBARRASSED I FELL FOR IT! I realize $46 isn't a LOT of money, but it is to me at the present time and I am extremely upset about this.

On Sunday, March 17, 2019 I lost air pressure in my motor home. After requesting help from Just Ask, I received an answer that I did not understand and replied as such. At their texted suggestion, I requested live response for a charge of $34. Which I accepted. I then received a text that no one was available and called a wrecker service. A charge in the amount of $34 was just posted to my CC. FRAUD?

Updated on 03/30/2019: This is the 2nd review I am posting. The first one obviously got me nowhere, as yesterday another charge of 46.00$ was taken from my account!! I NEVER AUTHORIZED THIS CHARGE!! Called the toll free number, talked to a SUPERVISOR who actually told me that I couldn't be charged for anything...lol the lies!! Now this company owes me 96.00, and it better be returned to me. I have the bank statement proving you've taken this money. So now I will wait, for what I'm sure will be another ** response.

Did the $5 dollar trial membership to ask a question about my car. The "expert" was saying how 'We need to scan the diagnostics to know' and other BS to not answer the question. Then pretty much agreed with what I recommended may be the issue, and that was that, or so I thought. Found a charge of $34 on my credit card for automatic renewal to membership. Immediately went to cancel membership and get my refund, but NOPE. "No refunds Sir, didn't you read the fine print Sir? It clearly says in the fine print there are no refunds Sir. Maybe Sir you should have manually cancelled your free trial membership when you had the chance Sir. Thank you for your time Sir, is there anything else you want help with Sir?." Total scam. Do not go to JustAnswer. There is nothing they offer that you yourself can't find through forums or videos. Just have to spend a little time looking is all. Save yourselves the money and avoid this website.

I thought I was getting good customer service, that I was paying $5 fee for a one time use. My question was answered & some of my money going to charities which I supported. Turns out they sneak in the terms & agreement that you're signing up for a membership?! So I was charged $46 & when I called for a refund I was denied. Watch your email when you sign up for this "one time" fee because they email you & you have to respond that you don't want the membership fee, otherwise you get charged!!!

Asked a question. The answer was a joke. They took word for word off companies Website. I already had that information. When I contacted them and told them I wanted a refund they said fine. Card was not charged and charges would fall off. I checked my bank account today. Not only is the first charge of $33.00 still there nows there is an additional charge of $35.00. I contacted the company and all I got was a generic email back that did not address the complaint at all. What a big scam.

My 10-year old Kindle froze repeatedly. It was given to me as a gift, so I had no idea: 1) how to go about getting it repaired, or 2) if it was fixable. Plus, it had nearly 300 books on it that I didn't want to lose. When I went online & typed in "What do I do to repair a Kindle?" I was taken to a JustAnswer website. I read how I could get a trial membership for $5.00, & cancel it at any time. I was desperate to fix my Kindle, so I signed up, & asked online how I could get my Kindle repaired. The JustAnswer answerer advised me of several steps to try. He also asked me to rate his help. I told him I would & rated him immediately. When I tried to return to him to ask him "If these steps don't work in fixing my Kindle, what do I do next?" I couldn't get back on the site; I was locked out.

My wife contacted JustAnswer and asked a question. It was not answered. She paid $5.00. Three days later we were charged $49.53. My wife contacted this scam company and we finally received a refund of $49.43. Yes, that is correct, 10 cents less than the charge which kind of tell you how efficient their billing department is. Well hold on, it gets better. THREE DAYS AFTER THIS SCAM, WE WERE CHARGED $69.59 AND HAD NOT HAD ANY CONTACT WITH JustAnswer OTHER THAN RECEIVING A REFUND EMAIL. I have now had to report this fraud to Capital One, put a stop on my wifes card and request another can be sent so these bandits cannot do this again. If you are smart, do not have anything to do with this bunch of bandits!!!

I posted a question in JustAnswer.com and connected to a attorney and was charged 5$ for that which was ok. Later after few days I was charged 46$ which I was totally unaware. Contacted their customer service immediately. The lady was totally rude and didn't issue any refund. I didn't even use any of their services. This is totally scam.

I found the site through a Google search of how to transfer content from Verizon Cloud to Google Drive. I was asked unrelevant questions such as "how long has this been a problem?" And trying to explain it was a long and tedious task. And then I was ask for a $5 fully refundable deposit, with no explanation as to what the requirements are to get the refund. I tried to ask the only tech that was assisting me, but you cannot write a single letter until you pay the $5. I don't trust that one bit.

I can't say I wouldn't recommend the site because the attorney I spoke with was super helpful and I rated and tipped him as such however funnily enough the website worked just fine until I went to cancel my membership. I agreed to the $5 membership with the full intentions of canceling it the same day unlike most who forget about it then are shocked when they're charged for the membership they SIGNED UP FOR. When you go to the page to cancel it asks for a reason why, all well and good EXCEPT the box flashes away and you're back where you started before you can type anything or hit the final cancel button.

I asked an antique "expert" about a piece of jewelry I found. She spent less than 20 minutes trying to find a value before giving up and opening it up to other experts who may or may not respond. Very disappointed by her lack of effort.

I asked a legal question months ago. I got some kind of answer that obviously was not helpful as I had even forgotten that I used the site. I paid for the answer to my question. I thought something was happening on my credit card. On reviewing my account I find that I have been paying $46 monthly to them. They insist that I agreed to the terms. It is highly unlikely that I would have done that on my budget. However, they agreed to close my account and send me an email verifying same. I have not received any email. I am afraid of what I have gotten into.

I signed up for a 7 day trial on March 6. 7 days later, on the 13th, I was charged $46. When I called customer service they told me the 6th counts as a day, so in their world 6 days equals 7. You will also get what sounds like foreign customer service, so be prepared to repeat everything you say. In my opinion, this is a dirty-dealing company that should be avoided at all costs.

I utilized the JustAnswer service for a quick initial question about a subwoofer speaker that had some issues. The expert replied timely and I was notified of a $5 charge to receive an answer. I agreed to the charge and conversed with the expert until I was satisfied. A week later I noticed I had been automatically charged $46 from my checking account for membership fees. This was not my intention and when I called cust-serv. they explained that it was not refundable and I was out of luck.