JustAnswer Reviews

Email refusing to send. Was fascinated watching mouse in operation, could follow most of what John was doing but was really impressed with the little time it took to solve my problem. Have saved address for a next time--if there is a next time.

Your company responded very quickly to my questions. I was very impressed. I have one other question: In the state of Arizona how many form pages are in the Guardianship package to give to the court once they are filed out. From what I see there's only about 6 pages that are needed completed to submit to the court.

I spoke to another supervisor and they were able to assist me. They told me they had a no tolerance policy for rude representatives and they were going to take care of the problem. They refunded me what I had paid, so I was happy.

HR.....employee claiming Unemployment. Erik ** was wonderful....knowledgeable, patient w my questions, concise/just perfect! He provided background info for my complete understanding of the context for our situation!! I hope to request him for my next need for guidance!!

When my pet was acting sick in the late evening it didn't warrant calling in a vet after hours but I was worried about our family dog. JustAnswer was the perfect solution to connect me to a professional to discuss the situation and advise me how to proceed. It was very easy to submit my question, the vet contacted me very quickly, and I was pleasantly surprised that I could just chat back and forth with him and have his undivided attention. I can definitely see myself using this service again.

My father found an engraved antique brass box in a bombed out house while he was stationed in Europe during WWII. It appears to be quite old and valuable. Nora has background education and expertise to view the makers mark and finally provide our family with information about the origins of this beautiful and valuable piece of master craftsmanship.

Discussed a matter about my landlord and charged for a soon to be broken lease. Though I believe I was a bit shaken - the response they seek, I feel I can fight this battle now and feel confident that I can win. Thanks ever so much.

I‘d highly recommend JustAnswer.com for medical issues. The doctors are informative and knowledgeable and can really help in putting your mind at ease, unlike Google or YouTube, which has about an 80% chance, studies have shown, of providing either bad, sometimes false information, but such generalized information to make your concerns worse, not better. Talk to a real professional. Never self-diagnose from "Google, M.D“. Just stay off Google for answers to medical matters. Can’t comment on non-medical topics as I have never used them for that.

Contractor added the merchant fees without telling us the $ amount before the charge was processed without an opportunity to agree or decline. Nothing in the contract mentioned this charge. They answered what they could off the info I gave them, then tweaked my questions to pinpoint my exact situation. It’s $5 for one week of unlimited questions, perfect for my situation, there are monthly plans after the 1st week.

I truly thought I was going to have to toss my computer until I contacted JustAnswer and Sujay was there to assist me. He was very professional, super nice and the best tech I have ever met. I had others try to fix my problem to no avail. You should treasure Sujay. He is the best. Rita.

I use this service for art and antique identifications and first look appraisals. It is a terrific service. Convenient and professional. It would be super cool to have an Android app but the web based service works just fine. Happily surprised to find a valuable original Haitian painting in my collection. Thank you.

While I was gone for almost 3 hours, my 40 lb schnauzer mix dog ate a small box of D-Con mouse bait. The online vet and the vet I spoke with were great. I got info on how to make my dog vomit from online vet and then to a very helpful vet who did research on the poison while I was working with my dog.There is no antidote for this poison so this rapid response saved my dog. What a wonderful service and well worth the $53 it cost.

The concept of JustAnswer is just incredible. I am blown away by the accuracy, how in depth they answer, how many questions they answer for you and how willing they are to please me. Without them it would be a true pain getting my questions answered. I would waste a lot of money without their advice. Hats off.

JustAnswer was not a good experience for me at all. I signed up, spent the $5, took the time to shoot photos, make measurements and submit my enquiry to 'an expert'. I waited 11 hours and when I asked whether anyone was there I received NOTHING in response aside from a prompt to spend an additional $49 to make a phone call. Customer Service that is below poor and a service that I would NEVER EVER in my right mind recommend to anyone.

Quick responses. Not a huge problem but much appreciated. Easy back & forth, understood situation and responded appropriately. I was able to access phone messages and use the system in this one-person office I was suddenly in. I will use again if need be.

I received a speeding ticket in Arizona, your answer is great help for me. Also give me good advice to switch another lawyer when I feel the one is not good fit. I have hired a good lawyer fighting for me. Thanks!

A malware virus locked my computer and as I was trying to find a telephone number for Windows Help Desk called Just Answer. They were able to remedy the problem by instructing me how to remove the malware on a chat line. They then called directly and installed software to combat the problem as well as cleaning the device of some minor issues. It was all done in a timely manner and the $39 charge appears reasonable.

Lost Christmas card list. One of your people called me about midnight. I found part of my list and he was very nice about it. It was a very frustrating night. Thank you for your help. It was a very interesting experience.

Sometimes I feel like when humans get sick it is easier to see a dr within 24 hours than an animal. My cat was sick, my vet of 20 years was not in (not her fault but she only works a few days a week and when she is in she is booked solid). Which is great for general care, but for things that border between ‘decline in health —-> to almost (but maybe not yet) severe sickness’ having a 2nd opinion (after seeing a vet you usually do NOT see) is a life saver.

I called because, probably when Verizon activated a previous iPhone, my wife’s gmail account picked up an alias that I knew nothing about. Specifically, ** (with no dot) became ** (with a dot). Jo-with-a-dot worked fine on her iPhone and iPad for several years. I, of course, had no idea that my wife wasn’t using jo-with-no-dot.

The veterinarian I spoke with was super helpful & very prompt with his responses.

I was contacted by a qualified Merc mechanic who after reading my text questions provided me with two or three options. He was very helpful within 15 mins and provided a quick workaround solution. I tried this suggestion and this worked for me, thank you!!!!

On Dec 4 I asked a question. I was asked to pay $5. They took the money from my account as $4.50 then 5 transactions of $.50. On Dec 10th, a debit appeared on my bank account under the name TODAY'S DEBIT for $28. I contacted the bank who informed me that the transaction was posted by Just Answer. I chatted with just answer CSR and was told I didn't respond in 7 days to cancel. The transaction of $5 did not explain any trial or additional charges. Asked for my money back and was told no refunds. I would never recommend justanswer. I did not even receive an invoice for this "membership".

I had a medical question and was not feeling the best to say the least. I did get an answer after signing up for the trial and since I was not feeling well, had forgot to cancel after 7 days. I had never gone back into the account for additional services and was charged for the full membership price. I did receive a reminder email that went straight to spam. My company provides Subscriptions and we have made exceptions for customers and provided them refunds if they forgot to cancel in time and I was extremely let down that this company would not be gracious enough to do the same after I sincerely asked them.

They saw my review and issued the refund. That's all I was asking for when I called privately, due to their policy being unclear. When I didn't hear from them again (in the time they said they'd contact) I left a review online. Not my favorite way to resolve things, but I'm supposed to get my money back so whatever works I guess. Thank you Just Answer for the refund.

If I could give a 0 star rating I would. I canceled the $5 charge back in September and I never asked for a membership with JustAnswer, now I have been charged $92 that's non-refundable. This company is a SCAM and I wouldn't recommend them to anyone, I would advise everyone to find a different service. Their customer service is terrible as well, no help whatsoever just a reminder that "when you signed up, it was in the terms" but I don't remember ever seeing it there. Save your time, your family, and friends from this company because they will take your money in a heartbeat and tell you it's non-refundable. I'm just a kid, that charge put me short on a car payment and they have taken no responsibility for it.

This site is a scam, they say they have experts, but they really don't. Then they hit you with a monthly subscription charge of $46 NON-REFUNDABLE. They claim to have experts for each type of computer issue. They do not. Do not use this service.

But I still give a 4 start because I have used them in the past and it was sorta fine

I have had an absolutely terrible experience with this website. I ordered 3 different assignments and they either weren't able to download AFTER I purchased them or the answers didn't match the questions. I have spent months on trying to get a refund and the staff here ignore every other email. They promise me they will refund my purchases and I don't get it. I have spoken with Brittany and they agreed to give me a response to questions within 2 hours, and I never get it. I wish I could find the owner of this website because they are false advertising. I just want my money back for the inaccurate answers you all provide. Who can I contact? How are people supposed to get their money back?

This site - Justanswer.com - bills your credit card for $70 a month without you agreeing to it. And then it is very difficult to get your membership cancelled once you discover that you are paying the monthly fee. I guess if you have a lot of questions it might be worth it but in my case, I just had one question and that was not really answered satisfactorily. I eventually got the information I needed by using a search engine as the answer supply by the "expert" was just the result of him searching - but he never found the proper answer.

I spoke with two doctors regarding different issues. Both were patient, kind and gave good feedback and multiple options for follow up and possible issues. Thank you for the affordable, trustworthy help. I am happy to share with family and friends who may have health or other issues that need a quick, friendly answer, without having to pay a fortune or wait forever for their doctor (if they have one) or local professional to help them.

The person who assisted me was very professional and I now have my email service working fine again. I'm proud of the value of "Just Answer" and will use their service again when necessary. Also, the Senior Director of Customer Service was very polite and efficient.

I needed someone to help me fix my email service. I turned to Just Answer for assistance. The operator Celeste assured me that Just Answer would be able to address my problems with the email account. Anshur, a technician from India, answered my request to restore my email service. Anshur ran tests to try to send emails. After several attempts He set up a conference call with ATT. A new password was the resolution. Now I am able to send out my emails and carry on my business and my education! Thank you very much. You save the day and I am able to go on with my life!

I was having difficulty diagnosing a misfire on my Mercedes. Within an hour I was connected with Lou and he had it sorted out fast. I Would recommend this service to anyone! Thanks again for the great service. Looking forward to working with you again.

Jeanne **, DVM responded quickly and answered all of my questions with the most detailed responses. I have never had a veterinarian give me that much information which was so helpful and knowledgeable. I really wish I had a vet like her in my area. She couldn’t confirm a diagnosis on my little parakeet for obvious reasons of course but now I feel like I know what to look out for and it will definitely help with bringing up my concerns to my local vet.

Our dog hurt herself and is very old. It happened on a holiday and nothing in our area was opened for business. We came upon this website and within minutes we had a veterinarian online with us chatting up how best to address the situation. Our dog recovered fully within 24 hours thanks to the guidance from Paul, the Animal Vet! We are very grateful.

I was desperate to find some answers for my beautiful Simba. He is 11 yrs old and always has been in great health. I took him to the vets 3 times and still no diagnosis. She said he has Arthritis and some trauma (I have 2 other Maine Coons and they do rumble sometimes). She prescribed Antibiotics and pain meds. Well this medication has made him more sick and not eating. I came across Just Answer and I'm talking with Terri and she has been so refreshing and enlightening as well. I'm a natural type of person so we are trying different things without all the side effects. He ate a little this morning and hoping he gets better each day! Highly recommend Just Answer for all your questions on your pets.

The attorney responded quickly and gave great advice for my elderly stepmom. No way I could have figured it out by myself. He never hesitated with his answers, sent me a couple of links that were quite useful. I so appreciate this service!

My deceased father's lawyer said that the case we had been pursuing, terminated when he died. Just Answer connected me with a lawyer who encouraged me to seek a different opinion as the Estate can continue the fight, Thank you! Well worth the $5!!!!

I was contacted by David, regarding my questions about a heating problem I am having with my 2006 Mercury van. After just a few simple dialogues, he clarified the avenue I needed to take and also explained the correct part I need to repair.

Great help. Answered my question about social security..told me what I should do. He gave great advice. Would recommend them to anyone that needs a quick answer to a question. Thanks for all your help. Always give good advice to all the questions asked.

My question was answered quickly and expertly. My problem was extremely important and of an urgent nature. I was given advice on what to do, who to talk to and was treated in a very caring way. I definitely would recommend this to a friend knowing they will be in expert hands! Thank you!

I needed a few antiques appraised and was also just interested in knowing more about each piece. The antique appraisers on Just Answer found every piece and gave me accurate information and the worth of each item. I’m happy to have more knowledge of my family’s heirlooms.

Received good direction from Remi regarding my Canon Printer. His excellent prognosis considering the age (not mine) was perhaps a replacement. He reviewed in plain language the options and it saved me a lot of frustration in trying to fix an old unit. A replacement is now at my desk thanks to his professional opinion. Thank you so much.

Thank you for cancelling my membership in which I did not want from the beginning. I need my money credited back from July and the pending charge for December reversed as well. I spoke with a Lady earlier telling her to cancel my membership and refund my monies after being informed what the $46 per month charge was for. Also asked to speak to a manager in which she said the manager was unavailable and that she would have them call me back. The manager's name she said was Abby and I would receive a call within 30 minutes. I still have not received the call and that was over 2 hours ago!

I shared information regarding a situation related to our community association. I was given information that directed me to take the action needed to help resolve the problem. Most helpful to say the least. Got a good nights rest, finally.

He spent probably 2 hours to solve problem. I was very impressed with his tenacity trying to solve a seemingly unsolvable problem. In the end we figured out that the hard drive itself is the problem even though it is brand new.

Needed help to find drivers for my computer as I could not find it on my own. The person helped me and also was able to go on my computer after my code to let him and found all the needed drivers as well help me with the update as well. So glad I found this site and him. He stayed with me for over 3 hours. I gave him a tip.

Debra helped me really well with my questions regarding selling/purchasing property with liens against it. I feel more confident with proceeding to go ahead with the transaction. I just needed that little bit more knowledge and that’s what she gave me! Thank you Debra!

Truck issue. Gene was very Knowledgeable, quick to respond and answered all my questions with details. Thanks Gene. I had been dealing with the vibration issue for months. Took to two different shops and they could not correct or discover the source of the vibration. Since inquiring have taken the truck to a driveline specialist only to discover that the weights were missing on my driveshaft.

Questions answered thoroughly and clearly. Time spent online minimal. Did not need “call” service but appreciated its availability. Much easier to access compared to calling or visiting local Social Security office. Introductory cost of $1 for first week of service with option to cancel very affordable for quick, one time questions.

I have been struggling with a Mac OS problem for months. I was connected to Just Answer, explained the problem and within seconds received a suggestion. That suggestion hit a roadblock, I advised them of that on the same text train and before I could count to 10 I had another option suggested with a direct link, which worked and solved my problem.

I used the site for some urgent information and I was provided with it within 10 minutes. I was going to go to a doctor almost immediately, and then whenever I reached out to another doctor they got back to me in less than 10 min. I was given reassurance as well as treatments I could get over the counter. I even got second opinions from multiple doctors. Will be using again. Thank you so much.

RE: APPLE - Order ID #**. Hello, Yesterday, I asked a Financial Professor a question about debt. First, PDtax answered. The answer he gave was too radical. For example, if I said my finger hurts, what shall I do? You answer, "Cut it off." It solves the problem but that is not something want to do. Since the answer seemed extreme, I continued to ask questions in the hope that if I narrow down the possibilities, the professional would give a good answer. Unfortunately, I asked too many questions for him. He said, these are too many questions, I need to transfer you to someone else. Boy, that really made me feel better.

I found Just Answer on the web and they were great. Pradip was incredibly patient in taking me through the steps to try to fix my Canon printer. In the end, we agreed it was broken and I should just buy a new one, but it was encouraging to find someone on the phone who was so knowledgeable of how to test it out.

Obgyn problem. Dr was very helpful. Told us what she saw was the issue and told us what to do. Make us all rest easier. Thanks for the quick responses. And concern. Hopefully this will be the answer the Er did not provide us with.

I spoke to a vet online then he called me. He was very thorough in the questions he asked to narrow down what could be wrong with my Schnauzer. I'm very happy with my experience. Would do it again. Thank you so much.

I appreciate the quick answer to my question. Unfortunately I have to travel for the next week and won't be able to try anything on my Corvette. When I return I'll try your recommendation to fix the problem with not having the competition mode come back into the menu of driving modes.

Installing Word 2016. The rep was very patient and did not stop until everything was working perfectly. I really appreciated the care and detail in the installation process. I would recommend this service to others rather than doing it themselves.

Helpful info and quick response. Helping me threw my separation, and giving me advice how to go about it, who I might have to see, even into detail what info I have to put together. Best is knowing if I think of more questions I like to ask I can come back and ask.

Prompt response and specifically answered each of my questions. They gave me options based on the situation. Followed up with me to ensure I received the service I was looking for. 5 star for sure.. Thank you for your help.

I was at a loss as to why I wasn’t able to connect with my Gmail account. After much fruitless searching I failed to make any sense out of things. I’m not sure how it happened but I came across Just Answer. I paid the fee, hoping that I wasn’t going to lose my money. Nothing could be further from the truth because in a very short time the problem was found. The IT tech that was helping was most considerate. Being 79 yo she took things slowly and I had no trouble following her instruction. Money well spent indeed!!!

I had specific questions about certain documents that were filed in a court already and was given information on what types of documents I could file. When I asked for clarification I was given real answers and not cookie cutter/robot answers. I did not have to wait days or hours and was able to file my documents with the county courthouse the next day. It was a great experience.

Got helpful advice from Dr. Scott **. He told me how to evaluate my dog's hydration status and how to treat her diarrhea and vomiting. Also what to expect. He didn't rush me and stayed with me until all my questions were answered. I felt so relieved afterward. I have used Just Answer twice before for vet help and have had a positive experience every time.

I downloaded a new MS App which elicited power errors on my MAC. JA advised me to re-start modem, router and MAC, which were not obvious options. These fixed the problem. We're in Sydney, Australia. This was a quick and easy and inexpensive solution.

The doctor that I talked to because I had a female problem was very sensitive about my problem and got right to what I needed to do to get better. He answered all my questions and sent a lot of information to my phone as well. And he will also look at a picture if needed that you can send them. So I'm very grateful.

Short and sweet. My technician answered my questions and explored all possible solutions for the issue I was having with my Breville Tea Maker. He was very knowledgeable and, although he could not solve the problem while being on the phone with me, he did point me in the right direction. The issue is solved now.

Absolutely wonderful. All the advice I received was right-on. I would strongly recommend this website to anyone and everyone. The answers were clear and to the point. The website is very professional. The only reason I discontinue the service was that it was not within my personal budget.

I sent a request for information on some antique pieces, and I received a quick response from your expert with valuable information and estimated price. With the information provided by your service I was able to list these pieces for re-sale. Great service!

I spoke with an attorney who did some research and gave me a number of reasons why she believed the job was a scam. She walked me through the resources she used and was very clear in her explanation. She not only told me that it was most likely a scam, but she gave me a number of resources to access in order to get my money back. Was very happy with the service and will definitely recommend.

My printer stopped working and wouldn't print, not only by itself but also computer couldn't find printer. My Tech was great. Came into my computer and checked everything, ran my printer through all cleaning processes, hooked everything up properly and now it works great. Thank you Just Answer.

The expert assigned was prompt, courteous and helpful. The only problem I had was with the website. To sign in I was given a temp password. When I entered it the response was enter a valid password. Several times...too frustrating.

Jason, my tech, couldn't have been more helpful or knowledgeable. We worked together to solve a difficult, unusual issue with Thunderbird Beta email client. I would highly recommend Jason to anyone who asks and I'll definitely use Just Answer in the future.

BE CAREFUL. THIS COMPANY IS A SCAM. They tell you it's $5 and in small letters they are also telling you that you will be signing up for a membership which they will be charging you at least $66 a month. So $5 is not the cost of your question. They will charge you for on a monthly basis once you sign up. They are getting away with it by automatically making you a member. In big letters it seems to be $5. In small letter you are signing away your money on monthly basis.

Sumi of JustAnswer found and removed a malware program from my computer after I'd spent a week trying to remove it. It was worth the money to allow JustAnswer to take over my computer remotely and root out the problem. I live far away from the nearest Computer Store, so this was a cost effective resolution.

Very good service, the expert that helped me was very patient, I'm not tech savvy and the expert knew that but was very courteous and helped me. I will definitely recommend the service to all of my 65 year old buddies, thanks again for the great service!!!

I have been through some issues that no one wants to get involved.... I didn’t either. But if we realize that it can happen to us, we realize what we witness - we should speak up. One on one gets no justice. But contacting this site, I was given very appropriate information and then suggestions that I intend to use. I've had lawyers who wouldn’t even speak with me. I believed their job was to speak for those abused. Shame on those who haven’t done their job. Blessings on those who have or at least tried.

Headlight fuse 2014 Hyundai Sonata. Right side headlight went out. Replaced bulb. Still didn't work. Talked to several Mechanics. They indicated they would need the car for 3 hours to troubleshoot. Decided to Try locating right side headlight fuse on my own. Owners manual and Hyundai customer service of no assistance. Mechanic from Just Answer solved problem with 3 texts and questions.

I was missing my launchpad icon and needed help in relocating it. I was told how to find it. It was very easy with the directions I was given. I was told to go to applications and drag it to my desktop or wherever I wanted it kept.

Calling card tray. Very pleased, gave us answers we were unable to answer after much googling. The consult was quick and easy to do online. I will use again and would recommend to anyone needing some help identifying objects. Thank you for answering our mystery.

I really liked dealing with Chris and Lance. I've been a mechanic for a long time. I needed help with tracking down an electrical issue. I told them my dilemma and they provided diagrams and great advice. I wrapped up one of the most difficult engine swaps I've ever done. I look forward to and will use Just Answer again!

I signed up for trial, asked my question and got to answers that were exactly the same "I'm sorry I do not understand your question." So I repeated myself and then whatever was answering me could not even get the details of the situation right either time I repeated them. The responses sounded like robo responses. Could never get an answer or even get it to get details right. I gave up. Then they charged my acct. 46.00 for nothing. I talked to two different people about getting this reimbursed and they just kept telling about their policy. I got no help and am out 46.00. Beware it is a scam.

I have to apologise because I asked an impossible task, they try to help with everything they could. But I'm cancelling my membership because I'm buying a new printer. The old printer is done a good job but it's old 15 years. Like I said the reason I subscribed is because I thought I would be able to fix it. I don't have any problems with anything else. So I would like to thank you for doing a good job, last night I was very tired, I would highly recommend your company, I have a good network of friends.

Very happy with the quick response. Easy to understand the resolution as provided. I Would hire the responding technician in a minute if he were located in our area! Even from the elementary problem description provided, he was able to understand and diagnose the problem. Thanks for the help.

I have multiple cats, many who seem to get sick after hours or who I want to run things by that a vet here is doing. Dr ** DVM has been invaluable to me and is very knowledgeable and kind in his responses. I stay a member for no other reason than to have Dr. ** "on call". I occasionally use it for other areas, like HVAC issues etc, but 100% a member because of Dr **.

Dr ** helped SO MUCH...I have tried "everything" in the past 4 months from changing food brands, pounding dry food to small particles and covering with chicken broth in the microwave, to separating my 2 cats at feeding. She suggested another method + a supplement to sprinkle over food to ease digestion. Picking that up today. Next step would be X-Ray and Blood work at Local Vet = $$$$. Bless her for assisting me to help my Furry Human. Thank you!!

I had a very difficult problem with stop/turn/flasher lights. Electrical issues are often difficult to track down. Ron was great and helped me track down a bad wire. Saved me from relenting to a parts bomb that would not have fixed anything.

Texted with Joan at great length about my sick bearded dragon baby. She helped tremendously; I got right out to drugstore and grocery store to pick up items for mouth infection and special food to feed him, and then she recommended vet in area who treats exotics. Overnight, his mouth looks much better, but I will continue with local vet for follow-up. Joan's response time to my questions, details, and pictures was immediate! No wait time, which was very important to me. She obviously is very knowledgeable. I so appreciate the help! I highly recommend this service and will most definitely use again!!!!

I asked a question about my laptop cursor freezing in Windows 10.. Their support was totally WORTHLESS and did not work. THEN they started billing my debit card $40.00/month for a subscription WHICH I DID NOT AGREE TO NO MATTER WHAT THEY SAY. I carefully read the screens and I know I NEVER agreed to a monthly subscription. Furthermore their simple instructions to cancel your subscription ARE NOT true. You have to hunt deep into their pages to find the place to cancel and they REQUIRE you to fill out the reason why you want to cancel OR they will not cancel your subscription. These people are nothing but an internet scam.

Says quick response and I can charge it back. Took 4 days to answer. Now I am being charged twice. Do Not use this web site. Ok you really should back up what you advertise and you do NOT. This is just a shame to get money for nothing. You should be ashamed. I thought the idea was great but the process is lacking sorely in integrity.

My Netgear device stopped working after 3 months and I went to what I thought was the Netgear site to get technical advice: it wasn't. I was told a technical person could help me for a one-time charge of $5.00 so I agreed and gave them my MC number. They hooked me up with a so-called "network expert" and the answer I was given was the same set up instructions that can be found on the Netgear website for installing the device for the first time. The answer did not address the fact my device stopped working. Several times after that answer, they told me that for a membership fee they could dig deeper into my problem, including logging on remotely and every time I said no. At least a half dozen times they kept offering and I said no. The device cost me $45.00 so I had no intention of paying $66.00 to get it working. I said no. What part of "no" don't they understand.

Despite me cancelling my membership they still charged my account $50.00. When I researched the answer the tax expert gave me it was not correct, she left out key components. When I tried to contact them through their contact us all I got was a bot that assured a supervisor would help me shortly. I waited over an hour and nobody came on chat. DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFORMATION, THEY ARE CON ARTIST.

Justanswer asks for 5 dollars to answer a question, and then they put us as a member without authorization. We were charged 50$ a month for 3 months of service that we never used. Then customer service gives us the run around and won't issue a refund.

BEWARE. You will be charged $47 within 7 days. Website states you will receive an email notice BEFORE being charged. I received the email on the day I was charged. Customer service would not reverse the charge. I cancelled right away, but I'm out that $47 after paying $5 for my initial answer!

I was looking for help with an issue with Microsoft. I was then diverted to the JustAnswer site which I assumed was a legitimate site from Microsoft. NOT SO. I agreed to pay $1 to get the help I needed but was never given the help. In fact the online link didn’t even appear to understand plain English and I just linked off. Then I see a charge on my bank account, completely Unauthorized. This is a COMPLETE SCAM.

I agreed to talk to a lawyer once, and then it signs me up for monthly membership automatically and starts charging me causing me credit problems. Very suspicious. It withdraws the money without my permission or without contacting me.

I contacted JustAnswer for a 1-time question that they advertised would cost $5.00. I did not request or authorize a trial membership beyond the 1-time question. They notified me AFTER they had already charged my account $26.00 that they would be charging my account in 3 days' time. There was only 1 notification and it was made AFTER they had already charged my account. Immediately upon receiving the very first notification that they would be charging me (after they had already charged my account), I cancelled the trial membership through the proper channels To their credit (no pun intended), they did notify me that they credited my account and sent me confirmation that the trial membership was cancelled.

Dog Ingested Cannabis Edible. I got my answer within 5 minutes from an extremely nice and qualified professional. I didn’t have to rely on general information from the Internet, the answer was specially tailored to my situation. It was very late in the evening and I was able to make an informed decision right away. Getting good news was also a big bonus. I am definitely signing up for this service.

Did a great job cleaning up the problems. I will tell my friends about the good work "Just Answer" does. The directions were clear and easy to follow. When the Tech took over it was interesting watching as he went through my computer with his skill and knowledge.

We got a fast accurate answer and simple, easy to understand advice from an expert in probate law. It took less than ten minutes to find out how to handle a pressing problem that had been giving us many sleepless nights.

We used JustAnswer to see if we needed to spend the money to take our puppy to an emergency vet during evening hours. We provided a picture of what was concerning us and the vet immediately responded with what was causing the problem and said we could wait and take him to our vet in the morning. This saved us quite a bit of money for an emergency visit. I would definitely use them again!

Mark was so helpful in analyzing the problem and providing web sites to buy the new control panel and how to install it. Hopefully I will be able to conduct the work myself but at least I will know if someone is taking advantage of me. Thank you so much.

Inquiring if NJ law mandates separate bedroom for child with divorced parents. Although it is preferred, due to economic hardships, sometimes it is impossible to afford 2 bedroom apt. 1 Bedroom 2 separate beds is the scenario. This was my inquiry. Received information on many questions and would recommend Just Answer. The attorney - Olivia ** was responsive, detailed and people friendly. Great site.

I had a general question about retirement that was answered in just a few minutes. The process was very easy to work with and the accountant was very easy to work with. The price was very reasonable, one dollar. Thanks.

The attorney was wonderful. He Answered every question I had, gave me options and consequences that could occur behind my decision request. Offered very helpful information in an effort to guide me in the right direction. The most and best advice I’d received since I’ve been thinking about pursuing this issue. Thanks again Mr. J **.

I had a question about drug interactions and did not want to deal with lines at the pharmacy or being put on hold when I called in. I decided to try Just Answer and was very pleased and satisfied. I submitted my information and had an answer within 5 minutes. It was simple and I believe the answer was accurate. I will definitely be using the service in the future.

I have several different models of old cars. Faith sends lot of breakdown issues that have never encountered. I have asked a lot of questions at same time searching internet. The people that answered my questions are more direct with solutions than what I found on internet. More than paid back cost. Highly recommend this application.

I had an issue whereby my ISP restricted me sending out group emails to no more than (20-25) at a time. I am a domestic user, not business. These emails related to golf club activity, not business activity. They oddly enough could not explain why, but referred me to Just Answer to resolve the matter. As it turns out, JA advised me that the ISP users Bigpond email servers, who impose that restriction. I have now asked my ISP why they could not tell me that. No answer as yet.

My technician was quick and thorough in diagnosing the problem of my freezer drawer not fully closing. His recommendations of a part number, sources for the part, and a YouTube video on how to complete the repair were extremely helpful. It allowed me to repair the problem myself.

This company is great; I could literally find them useful multiple times a day. My own brother is a practicing attorney, but I enjoy the privacy this affords. Will be using their services many times in the future. Thank-You for the peace of mind you afford on such a wide range of products. -J.B.

The technician (Amedee) was patient and understood my concerns. He was helpful with sending me electrical schematics and also pointing areas I can start the the troubleshoot from. So far, I followed his steps and I hope to get the car back on the road, once I changed the cam sensors. Good job.

I had asked a question back in September about buying my ex fiancée off off our home loan. I was told it would cost $5.00. My question was not completely answer. So when asked to give a review I gave ONE star. The shady website automatically changes to FIVE stars...I had even tried 3 more tries to give my 1 star and each time their website gave 5. The past 2 month they have fraudulently charged my debit card $47 for a “subscription” that I NEVER authorized. I called and asked to be refunded and they denied my request. Better off asking a friend. Don’t be fooled by these scammers!!!!

My dog 8 kgms ingested some medication for my 35 kg Shepherd. The vet calculated that the amount my small dog had ingested would not require any action and that other than ‘drunken sailor’ effect she would basically sleep it off which she did. The vet kept in touch with me and followed up on my dog’s recovery indicating that behaviour indicated a return to normality. He was reassuring. It was great to have him there.

I wanted to know how to obtain a divorce from my spouse who resides in Texas and me in Florida. The attorney was very helpful and I continue to contact her with further questions. My main concern at this time was residency requirements. I even contacted her by phone. Very knowledgeable.

I didn't know what to expect when I contacted this company for this service but I was very surprised at the level of detailed information that I was given. Will definitely use this service again. If I ever need something, I will be sure to contact them first.

I had a pair of cast iron exterior lamp and I always thought they worth something, never knew what is the real value of those if I didn't contact with an agent on Just Answer website.... It is always better to know more.

I’m thankful that my questions were answered, I’m still working on it and feel a little more confident about what I need to do to proceed forward with. Only a matter of time and getting all that is needed to get things rolling in the right direction. Thank you.

Antiques appraisals. I had three old family hand-me-downs that I needed to have appraised for insurance. I received estimates within a few minutes. It was very helpful. Thanks. This was the third time I used this site and I have always been impressed.

We found bits and pieces of a lighter in the yard. We were concerned that our dog Ellie may have eaten it. My husband kept it on the covered patio, in a plastic bucket. A very brisk wind may have knocked it off the table, as the bucket was in pieces in the yard also. We were put in contact with Doctor. Mike online and by text. He was very helpful and very thorough in his questions. When I explained that Ellie did not appear to have any symptoms, he explained to recontact him immediately if she showed any symptoms. He was very helpful and I really appreciated all the information he gave me.

Check engine light. Confirmed what I knew I would have to do. Still awaiting advice on where to locate required part. For older cars this is probably the hardest part after identifying correctly the problem. I was very happy with the prompt response to the troubleshooting now if I can identify how to fix the problem.

I am so impressed by this website. I was receiving a professional and comprehensive information about my legal situation and the way Sean the lawyer from Just Answer explained the matter was so detailed with a kind and pleasant attitude. I had a great experience and I really recommend it.

I used JustAnswer on Nov 12th at 8 PM EST for a single problem. I got prompt advice but it was just a canned response and didn't really address my specific question. The person on the chat told me that they would charge $5 for the trial and then will inform about the membership fee. Just yesterday I noticed a pending charge of $53 to my account and I immediately cancelled it after 7 days 16 hours since signing up. I chatted with the customer service and they provide the same canned response like they do with the advice; pretty annoying.

I am a disabled senior and was seeking help with financial issues and what does JustAnswer.com do? Charge me even more than what I thought I had signed-up for!!! Read the fine print very very carefully lest you become a bait and switch victim like me. Really shady!!!!

Quick response and clear guidance provided that worked. I had to reload Windows and so had to reload Office 365 which wanted to auto save everything to One-Drive. I wanted it to go to my Documents but could not self-discover how to change that. JustAnswer taught me how to do that.

Dustin did a great job figuring out and fixing my problem with internet email printing. With a lot of effort he went to work and got my printer function back. Again thank you for your hard work in getting the job done.

South Carolina Succession Of Insurance Proceeds. I posed my question regarding the subject and also requested the specific state code that applied. Once I set up an account my question was answered in about five minutes! The state code was provided along with an explanation. I was very pleased with the response time and answer. I didn’t give 5 stars because the site doesn't give clear & concise usage instructions.

Treatment of a very difficult cat who has a wound unhealed on her neck. Compulsive scratching of the area when new skin forms. No allergy I think. Vet gave good advice and I am following with support from my local pharmacist and pet-food-shop too. Keeping in touch. With thanks.

Appraisals of books. Time time on communications and results was very good. Seemed appraiser knows what they are doing and were quick and efficient in their answers. I had used Just Answer in the past and had been please so felt I could again trust the works.

Wonderful site and experience the experts was very prompt with their answers as well as accurate highly recommend this.. Any question there is the correct answer very friendly and courtesy is amazing. There is an expert available for any question you may have. They go far and beyond to make sure you are satisfied.

I had some questions about some older American coins. I had been trying to get answers to my questions for a while. I found this site on Google and had an answer within an hour. I've even been able to ask several other questions and received an even faster response. There is also a notification system that notifies via email, text, and on the site. I've found an expert who is outstanding and I have the option to request the same expert. He is very knowledgeable and helpful. There's also this neat feature that allows you send a tip. Initially, I started with a free trial but have since upgraded so I can take advantage of the full benefits like estimated wait times, a free phone call to name a few. I will definitely use this site on a regular basis and have most definitely recommended this to friends and even on my next door app.

Dr ** was really wonderful. He was really patient and kind and thorough. We had to put Abby to sleep tonight because she had a rapidly growing tumor that had not been palpated in August or October, and she was rapidly going downhill. But she loved us and purred to the end.

I have many family treasure from the late 1880's and early 1900's that have been passed down to me. I have been able to describe them, take photos and have helpful conversations with the representatives I have talked with and learned a lot of valuable information. I am excited to tell my friends about these wonderful experiences. I highly recommend your site!

I had a problem with my tv. Wes was able to call me (for an extra fee) and talk me through the steps to test the boards. He was extremely kind, knowledgeable, and was able to diagnose the problem in just a few minutes. Highly recommend the Just Answer service!!!

I understand it is very bad for dogs to eat grapes. I saw one half eaten and was concerned. The vet online told me what to look for, stayed online with me, as always these things happen in the middle of the night. The vet walked me through, I watched for any signs, she seemed fine. Thanks to Just Answer, I made it through the night, and now, 2 days later, all is fine! THANK YOU FOR THIS GREAT SERVICE!

Asked about what the symptoms of Parkinson's disease were. The Dr. asked me certain questions regarding my bipolar on another question. I was satisfied with both of the issues and was a asked about what medication I was on which is quite the list. I cannot say I don't have Parkinson's disease but I only have one symptom. Being bipolar gives me tremors my medication does. I was frightened that I had Parkinson's disease but it looks like it's the bipolar medication is the cause. The reason I initially the asked these questions is it would take a year to be seen by a neurologist.

The information I got from the JustAnswer attorney allowed me to make an educated decision on the direction I should take to change my existing business entity to a LLC. I was saved a lot of time and frustration because of their answers. I would recommend them to anyone who has legal questions.

Printer issues. Offered solutions were accurate with clear directions and efficiency. Using different methods to communicate the issues was great. The manual that came with the printer was not helpful and without online assistance, I could have not used the printer. Thank you for offering the service across continents at all hours of the day.

Dr. ** was extremely encouraging, concerned and helpful to me. He answered every question in a very friendly and timely fashion. So very considerate and caring. I would recommend this site to anyone having questions about their pets. He was knowledgeable and extremely helpful.

I am a licensed and bonded Private Investigator and able to carry a concealed firearm. Well for some reason, this year's renewal application is being held up in the NYC Police Department Investigation Division, stating that I have not shown a need to keep my Concealed Carry permit any longer (I repeat, I've been approved every three years citing the same need since 2001). The advice I received from the Attorneys at "Just Answer" was VERY helpful in responding to this very specific issue.

I am a Self-Litigant. I had a phone consultation with an Attorney on Just Answer. The Attorney explained in detail the issues pending and informed me of the different sites I can go to and find a attorney. I have received a couple calls and scheduled a consultation. Thanks so much!

Back child support. Death benefit and no will. He answered my questions quickly and honestly. I have been deeply concerned about this situation. He helped me understand what was transpiring and what route to take to get it resolved. Thank you.

Austin was great. He was very patient when I was explaining my problem, He provided me with details and knew immediately the answer. I highly recommend him. He is a keeper. Thank you so much, Austin. I am happy to have found Just Answer while surfing the web.

Within 10 minutes I had an answer and it match what I found. I thought maybe I miss something but nope. I was really happy to see that what I was telling my wife about it was true it is worth “something“.

Answered questions quickly and kindly!! And informative, very satisfied!! Couldn't have been more helpful!! Very happy to have had their very professional input!! Will gladly use them again!! In fact as soon as I'm through with this review I'll be right back at them!!

When I needed an answer about the cost basis of a dividend reinvested stock from a tax adviser I got to know JustAnswer. The applying process was fast and I could access a tax adviser right away. The answer I got was helpful.

It was so convenient to be able to get a straight forward answer just simply by texting. Compare that to booking a consultation, driving to an office, sitting in the waiting room for way too long as usual, meeting with the lawyer, small talk and a bill for a couple hundred dollars. No thanks. This Just Answer works for me.

Mohammad was courteous, thorough and diligent. He took the time to understand the issue and research it. He was methodical in his approach. Got to a resolution in a timely fashion. I was very pleased. It was very easy to utilize the system. Would recommend to others.

I was happy and relieved to have the secure tech assistance to resolve a problem I had attempted and failed. Even though I have Geek support this fee was slightly less than a home visit by the Geek Squad. Just Answer was offered via the HP website.

Used to be when I ran into a problem I could stop by and talk to Dad about it. Now I’m the Dad and when a problem my kids pass on to me makes me scratch my head I turn to Just Answer. They’ve stepped up with the right answer many times with many experts.

After two false starts, I finally was matched with the perfect technician. He solved my problem and left no question unanswered. I was so happy with the thorough and complete job. Very satisfied, highly recommend A +. Would absolutely seek out again for another issue.

Just Answer was there when we needed help/advice on the care of our tortoise. Just Answer recommended that we seek care from a local reptile veterinarian, which we will. Thank you for your prompt response and recommendations. I feel that your caring response made us feel much better, and put our minds at ease.

My dog had an episode during the night. It appeared to be a seizure which never happened before. Being it was very early a.m. I went online and found this site. I asked the question as to what may have happened to our dog. I had a lengthy text conversation with a Vet that put my mind at ease knowing an appt with a local Vet could wait til the afternoon due to my a.m. work commitments that would have been very difficult to change. I was very pleased with the time I was given to explain my situation, the questions I was asked and the advice given by Dr Mike.

I was having a problem with my computer and was put in touch with a technician who was very knowledgeable and was very helpful. Though the problem was not fixed I found out what the problem was (os system) and now know what to do. Thank you.

I've been wondering what the value of a book that was published In the 1800's. For the longest time, I didn't know who to contact to to give me an estimate. I stumbled on this site fortuitously and was given an answer by Nora within 24 hours. I'm very pleased with Nora and the service in general and will be using it frequently. It sure beats spending hours on Google trying to find an answer!

I googled, What could be the issue with our Range, the display would go blank at random times when the oven was on. I saw the web page, paid $5.00 for a 7 day free trial. I was connect to an Appliance tech who with my description of the problem sent me a copy of schematic diagrams and trouble shooting guide. He also suggest what and where the problem to likely be. I was able to zero in on the problem, I ended up removing the display control circuit board, repairing a solder connection and reinstalled the circuit board, reconnect all the cables and put everything back together. I plugged in the range and everything is working good. A good service. Thank you Just Answer.

Not only did they take days to answer my question but the "actual " answer was worthless. To make matters worse i just discovered the ** are now charging me $28 per month even though I immediately canceled my membership.

The real time feedback is amazing! The ability to grab knowledge from a variety of professionals really help reassure and point me in the right directions for my family law case! I would recommend people to try it at least on a trial basis and gather as much input as you can.

Denise was so knowledgeable, reassuring and truly cared. And she was so quick to answer. Loved having this second opinion. Made me Feel confident in the care my Pup was getting and gave me good questions to ask our vet in my follow up.

Thank you. Your website was very helpful. I had no heat on one side of my jeep and your information got me through it one check problem at time. I now have heat and I would recommend you people highly. I would rate you at a five star.

We are getting values put on our rare/antiquarian religious book collection in the library here at work. When I first tried Just Answer I was apprehensive, but my mind was changed! The first response the the question was fast and very helpful in knowing the value and the insurance value suggested for it. They have been very friendly and helpful! JN is the lady I have been working with and so appreciate her.

I highly recommend this program if you need expert advice for various purposes. For example, if you can not afford legal advice, on an ongoing basis, and are going through a lawsuit then you can pay the small monthly fee, much cheaper than you would pay if you hired a lawyer for maybe $200 or $300 an hour.

Rough idle on start up. I contacted the tech late last night. I tried something this morning before I reconnected with him, and it worked (of all things it was the water temp. sensor). Started up and ran smooth after replacing it. So I have not reconnected with him, but I appreciate him being there for me late last night.

My Bizhub was not in register, it needed to be calculated. Rob was able to find the page in the manual and send it to me within a few minutes. When I had some problem following the directions, he made other suggestions and I was able to correct the problem.

I was pleased with the prompt responses and the information I received was extremely helpful. Nice job! I will be using this medium whenever I have questions in the fields the company offers. And I highly recommend it to anyone with complex questions.

Very helpful with finding the part number for an older GE Profile Range part. Using website was a bit confusing because it didn’t have an updating feature. Yet the technician responded timely & that minimized the wait. Well done and thank you for finding the correct match.

A very positive experience. My issue was urgent. I needed to know my legal recourse. I received advice/suggestions how to approach my situation. Links were provided to further assist me in my effort to resolve my issue. Thank you.

Truck repair. JA source James ** understood my situation, provided clear answers, and even sent a diagram to help me finish my repair. Five and a half stars, one hundred ten percent - however you say it, I'm glad I asked at Just Answer.

I meant to give this a 10 rating not a 6. Please change it or email me something. The attorney I spoke with was very knowledgeable about Immigration Law and really helped me out. I'm just waiting for feedback from immigration authorities. Thanks so much for your quick service.

I had an error code on a AC unit and could not find it in the manual, so I contacted JustAnswer and got an answer. The process took a couple of tries over an hour but I did resolve the problem successfully.

JustAnswer.com is an incredible service. The trial week offer is the best $5 I have ever spent. Thank you for appraisals of 20 different items I am selling in order to leave the country next year. I am a believer!

Have a 60 year old house. All electric wiring is old. Old oven source was a plug and socket. Was told this was not up to code. Will now get it done right by electrician. The $20.00 cord Will now be $1000.00 but I’ll feel safe.

I needed help with real state relation issue and Isaac was able to answer all my questions and provided all the information I was looking for. I highly recommend Isaac as very knowledgeable and client oriented lawyer. Thank you for your help.

My regular vet was out of the country and I needed an answer to a question fast. The vet I had was very fast in response and very thorough with answering my question. I was super pleased with the service they provided. I will recommend them to friends and family.

My cat is 11 years old and has NEVER been sick. Recently she began throwing up and couldn’t keep anything on her stomach. When I asked what to do I was told to keep her off her food until morning then get 5mg of ** and no salt chicken stock followed by meat baby food later if this helped. Worked perfectly. I will always remember this treatment if there is another time. The doctor who helped me was patient with my questions and very knowledgeable. Thank you so much for your help.

I have a friend that's having problems with her Chevy Equinox. She needs help so since I have used JustAnswer before with success I tried again because I'm not knowledgeable about today's computer controlled vehicles. The answers to my questions were answered and corrected the problem.

Had some employment law questions that I need help with. This site got me great help without the hundreds dollars lawyers typically charge. I did a quick review and got a free phone call with a lawyer and that really put my mind at ease. Truly a great service. Thank you.

I change the filter in my refrigerator and had no water pressure. Austin2653 was an great help. He walked me through numerous different options to check and finally got to the resolution. I would definitely recommend “Just Answer”!

I needed to know if I could move forward with an issue or if by law it was too late to pursue. I received an immediate answer and that cleared up my inquiry. I was grateful. I am a senior with limited finances so having the ability to ask a question and get an immediate response was a tremendous blessing to me.

I had a couple of medical questions that I needed help with and I had already tried to get answers from my regular doctor but I was just told to leave a message and he would call me back when he got a chance. I got on here and it took a couple of minutes to fill out everything I needed, talk to the doctor's assistant and got the doctor on the phone with my questions answered.

Rebecca was able to think in a situation where emotions were all I could function on. She asked questions, answered my fears with knowledge and lead us to seek immediate care for our dog. Thank you Rebecca for your warmth and knowledge and for asking all of the probing questions that helped us ultimately help the Vet. We were able to see easily omit non specific symptoms and get us to a real diagnosis without needless tests to our beloved dog.

I worked with 3 different reps and they all were quite response and had good quality answers on approximate values of old items that I’m trying to sell. Some with minimal info on the antiques and they still could figure it out.??

My new printer wasn't doing its job. I could print from my phone but not my laptop. After 2 days of trying everything I could think of I contacted Just Answer. The tech, Ibrahim, started with the basics but when nothing worked, he took control of my laptop remotely while I removed cords & changed things around. It took a little over an hour for him to help fix what I couldn't in 2 days. Well worth the money & humble pie.

A total 5 of 5, across the board. After submitting my inquiry, I had a response minutes later. Within the day I had my answer and more. My expert gave me valuable information and guidance, that went far beyond my initial need.

My son had acquired a set of 5 collectible figurines at an Estate sale, and we wanted to know their value. The expert was very fast and knowledgeable, and gave us an answer right away! I would recommend Just Answer very highly.

Be aware you must cancel within 7 days of your free trial or you will be charged. I thought I would try the service and was very pleased with the response but it was just 1 question and I didn't need any additional help at this time. However as life gets busy it is easy to forget to cancel which happened here. I then noticed a $53 charge and called to see if we could get it removed and was quickly reminded it states you must cancel so they wouldn't refund it. They wouldn't discuss it at all. Because of my experience I wouldn't recommend them. I would have to question their business model. Is it to provide a service to those that really need help or to get the one time quick buck? I do think they could provide a great service if that is the goal but they should then look at their processes and customer service.

I very impressed with the patience & knowledge of the expert I corresponded with. No only was the issue resolved, I would not hesitate to contact again. The expertise is amazing & the fact I am able to watch the process made it very interesting. It had jogged my memory of what had happened before & able to help in some small part, to resolve the problem.

My cat was having problems breathing. Ask what I should do for him. Suggested meds that I had and he is doing much better. Did the steam in the bathroom. Much better. Thanks so much. Glad that they were very quick to answer all my questions. Thanks again.

I decided to use the site for assistance with repair instruction for a gas furnace. Three days later and still no response or answer. I requested cancellation of my subscription by email more than once and received email confirmation of my cancellation. Today, the third day I received email notification that $28.00 membership fee is due in 4 days. I go to the site to determine if the membership cancellation is reflected on my account. The account appears to be active. In addition, I discovered that my card information is saved on my Account Settings page. I did not save my card information with this company and certainly not on an account page. This was the first time I viewed the site in detail and my account information. I am concerned because my card information is LOCKED so I can't delete it.

Our Golden Retriever had an unexpect incident where she injured her paw. We were able to get expert advice to quickly deal with the injury and saved us an unwanted trip to the vet hospital (which would have been extremely tramatic to our golden). She is now doing awesome. Thank you Vet Paul!!!

Maytag refrigerator. I asked for help how to program a new board and I was send a pdf with the instructions and I was able to program it. I took about 15 to 20 minutes to program the board, It works now (:. Thanks for helping me.

The lawyer answered my question promptly and I got the answer I was looking for. Very nice to deal with. I would recommend this lawyer to my friends and family. I can't think of anymore to say except excellent work. Thank you.

I signed up for the trial membership yesterday, to ask an antique expert about items in my parent home. The trial membership lasts for 7 days and it boasts that a benefit of membership is UNLIMITED questions. After posting several quedtions asking the antique expert about items around the house, my account stopped working. I contacted customer service and was told my account was cancelled and that someone would email me. I asked if I could just speak to someone about it or if that rep could turn the account back on, and was told that I had to wait for the email. I received an email that just said my account was cancelled and had a link to reactivate.

I posted my question and got a quick response. The tech's analysis was absolutely correct, and my problem was solved. I can't ask for better service than that. I had been worried about the problem, and he relieved my mind.

We were unable to get into our g-mail account without starting a new account. Your expert Sandeep got us into our account again. Thank you Sandeep. If this happens again we will know to contact you immediately. We appreciate your easy to understand directions. I wrote down all the correct passwords and phone numbers in our computer book so we will have the correct information for any future problems. Thanks again for coming to our rescue.

I have never had some of my art pieces appraised before and was always cautious about being “ripped off” by dealers who would give a lower appraisal in order to buy the piece at a bargain price. This experience was outstanding. The appraisals were very thorough and provided additional information about the artist. There was also a list of ways to sell the pieces and detailed information regarding each potential option. Totally positive experience.

Austin was very helpful, and gave me guidelines on what to do. Unfortunately a part had actually broken off, so I was unable to fix it properly myself. But at least I could eliminate other causes, and find out what the real problem was. This is a great service to the public.

Mechanic gave help all thru getting my car fixed was very accurate with all his help resolved the problem. Will use this site again. Would recommend this service very highly. Just wish I had contacted them. Sooner would have saved me a lot of time and money.

Chris did a remote assist and caught two malware files. Cleaned out non-essential temp files. Fixed the Registry. Chris was very polite, efficient, proficient, and professional. Not only is my problem fixed with File Explorer, but everything else runs much more smoothly.

I signed up for the $5 trial because we had a property lease agreement question. We got excellent feedback from a legal expert and were very satisfied. However, when I signed up, I did not see a confirmation email with details about the membership and needing to cancel before 7 days or pay the $60 membership fee. Fortunately I caught the charge on my credit card and called to verify. It's not possible to cancel the account on-line, you have to contact the company manually, I was able to complete it via the chat window. The billing and account info on-line is very obscure and not clear. Most major companies do a better job of outlining all this information and I feel this company was less than forthright about the process. So if you're not careful about cancelling your 'trial' it will end up costing you $65 and not $5 as advertised.

Excellent knowledge and service. Highly recommend JustAnswer to everyone. Referral of parts source was quite capable and very timely. Will use JustAnswer in the future for all technical household needs. Part arrived as promised and installation only took a matter of minutes.