JustAnswer Reviews

Good job helping get setup on cc... They were fast in replying... I will use again and tell my friends tell my family. If i need again, i know where to go. My wife thing the best also. I do not have bad...things to say...hope. Everyone... is the same. I cannot think of any thing else... Bye hope i dont need you anymore...

I posted my question and received an answer, right away. The attorney was on vacation and still took the time to gather additional information and give me an answer to my question. I would highly recommend this site and their experts.

Very accurate and informed answers, tried their absolute best to get me satisfaction. Could see the mechanic knew the vehicle well and source of parts to complete what I wanted to achieve. Will definitely use again. Recommend you use this service if you want credible honest advice.

I had made a verbal agreement with a nonprofit organization, but later changed mind because I didn't feel comfortable with it. I went with another company. Wanted to know the consequences regarding my decision. He put my mind at ease.

Kimera ** gave me the answer I needed for my current legal situation. Now I can go to Small Claims Court with confidence and win! The other driver never called her insurance for a statement. That me put in a bad situation. Over two months of car rental and $2500 out my pocket. Court will make her pay me. Thanks for the great help. David

I received clear fast answers to the first stage of a disgruntled employee suing for violation of wages. I have used Just Answer before with the same great results. Cost is always fair. I highly recommend using Fast Answer for quick clear advice.

I honestly signed up for this service because I seen it on advertisement on the internet. Honestly I can't afford the monthly price and only sign up for it for the free trial and now that I'm trying to say I've spent three hours going through all different questions. I have in my life going through everything you're talking to different doctors getting different advice and I'm so impressed is completely happy with the service. I wish I could keep the membership but I just bought a house and I can't afford it. I will so very much recommend this website. I talked to a different doctors among all the other people that I talk to you today about different Behavior concerns I have with my puppy and the doctors were so down to earth and it actually felt like they cared about my concerns???? Im so impressed and grateful for everybodys advice/help!!

I would love to thank Zoey very much for all the answers she gave me. I feel so much better now! I would recommend you guys to my friends. Zoey has been a great help! Thank you very much! Very professional!

They finally showing their scam today. Glad I was looking out for them. I also had some body get me a message I had won 150000 dollars. All I have to do is send them 1200 dollars. I block the person that messenger me about the thin on messenger. Ingot called some terrible names almost like the steam card scam you got Last week. I am tired of this. Get a another answers yes no maybe. Oh one guy still loves me. Today he asked me to get his money from his account 37 000 for his daughter's and 150000 for equipment for the job in India.

I bought a new remote for my ceiling fan/light. I couldn’t get it to work. I got connected with electrician George, who taught me what a “dip switch” is, how to find it, and match it to my old remote. Like magic, my new remote started to work! He was fantastic, problem solved in 3 minutes!

A Schuyler, Genealogy Expert. Has dug very deep to find historical records of my Great grandfather. Having to check records in Poland/Prussia and Germany. To find information on my Great grandmother as well is absolutely brilliant Champion effort by the team. Thanks for the excellent work. Greg

I can't say enough how fantastic this site had been. I had 3 big issues and worked worked with 3 different lawyers. They were a gem. Great help and suggestions. More power to the time of these expert and beyond imagination site. Go for it 1000% thank you to Ms. Olivia, Ms. Melissa and the lady from Legal gem. Thank you to the thoughtfulness of the creator of this web site. Thank you all. Jina

Asked the question and received an excellent reply that works. Waiting for the answer was somewhat like waiting for paint to dry, but truly, I did receive my response in a timely fashion. Would recommend JustAsk to friends and family.

I was locked out of my email of Microsoft Outlook because I had to change my password for my Internet provider. I could not figure out how to change the password in Outlook by myself. I tried to call Microsoft but could never talk to a person. On their customer service page they said if you want a quick answer to call JustAnswer and gave your phone number. I did an online chat and your technician fixed the problem in a matter of minutes. Thanks so much. It’s very important for me to access my email through Outlook.

My experience couldn’t have been better. Loren was very prompt in responding and professional. Although I didn’t receive the answer I was hoping for, it was what I was expecting. He was very kind and thoughtful in giving me information that he knew would not be what I wanted to hear. Definitely 5 ⭐️⭐️⭐️⭐️⭐.

I am a senior with few tech skills. I contacted what appeared to be the ways to get an answer to my problem of a show I paid for suddenly not showing up. Zero replies! When I found Just Answer it took a while but they gave simple to understand possible solutions (ie., if that doesn't work try this...) and sure enough I will soon be happily watching the next episode.

I was very pleased with the service and direction. The technical difficulties were completely fixed and understanding. I thank you for all your help. You all are very good at what you do and I would recommend you to my family and friends.

Be very careful. There are some good review on here but there is an element of a scam. Six months ago I asked a vet a couple of questions as part of the 7-day trial offer. I was ok with the professionalism of the questions. I never saw a disclaimer saying if I didn't cancel the trial I would charged $29 a month for membership. I am a senior citizen on a fixed income. My husband and I both have major health concerns; he's been In out of the hospital and I didn't check my bank account until Today.

Easy to use. Quick response. Greg was quick and very knowledgeable. He gave me several options to check out. He even sent me a link to a video to watch. I’ll be using them again when I have other issues with my vehicles.

Using just the $5 texting service, Austin was able to analyze my refrigerator issue and saved me a few hundred dollars. Replaced the emitter instead of the motor, which was recommended by two other services. Would definitely use this service again!

There was a conflicting issue with an inheritance as to whether or not my children could contest and inherit part of my real estate. One side said they could (based on a 50/50 split), the other said no, IF the property was in title as Joint Tenants. The later was, in fact, so, and the issue was resolved very fast with Debra who cleared the matter up decisively and fast. Her answer also agreed completely with my sister-in-law, who as a Notary Public, supported this result. I really appreciate this professional service for the price I had to pay, especially as an 80-year old senior who has limited funds for an in-face consultation.

The site expert provided excellent advice on fixing. My whirlpool dryer had suddenly stopped heating. The expert's advice was the thermal switch as the most likely problem. Further trouble shooting verified. Simple parts ordering and part replacement corrected the problem.

Q&A dialogue leading to a Dr. review was very helpful and quickly conveyed to me. This is a good service!! Muscle spasms from deficiencies in minerals -potassium and magnesium is now being corrected and I am recovering from symptoms and effects.

Our little Rat Terrier ate quite a bit of chocolate, because of his size we were worried. We went online and chose to talk with a vet, he reassured us that since he had vomited most of it up he would be fine, but to watch him and have him drink water..

It's pretty amazing to be able to be directed to a medical specialist who will take the time and answer all of your questions without being in a rush to leave.... Rather than use the talk on the phone option, I chose the chat option because I was cooking dinner at the time and by texting I could multitask. The first doctor I spoke with did not know the answers to my questions, so he deferred to another doctor, and when she came on, she really knew her stuff.

First of all, Dustin stuck with me during the migration ordeal created by M/S OneDrive to port a Win 7 64-bit CPU to Win 10 64-bit CPU.So very many unnecessary problems were needlessly created by the OneDrive product with lingering hooks into both of my computers. The apparently "effortless" suggestion from M/S to use OneDrive for a straightforward migration was anything but. Dustin softened the level of frustration by offering an understanding demeanor and solid technical expertise to navigate me through and get me out of the weeds. He was a very useful technical sounding board! I do appreciate his help very much. Thank you!

F150 intake manifold question. They sent me drawings on what I need to do. It tells me how much work needs to be done and how many new parts I’ll need. They were pretty quick to get back to me. The drawings were actual factory details.

John was very thorough and patient. He found my problem on my computer and fixed it. He also honestly told me he was not Apple expert which I really appreciated his honesty. I will be contacting Apple regarding my IPad. I will definitely be using your services again.

Having severe leg pain for 6 days. Your rep stated that I should not have such intense pain. Will go to third dr today to have it checked. Your rep stated that I possibly have a pinched nerve in addition to DVT because DVT would most likely not cause severe pain. Really helpful and will see primary today at 11:30.

My washer had gone out and it was nice to be able to chat with an appliance expert. We went back and forth on diagnostics and we were able to pinpoint the issue. I wouldn’t have been able to do this by myself. I will use the service again in the future.

I had trouble in reverse and turning corners. Eventually it wouldn't move and had to be towed to a place to check out. The 4-wheel drive locked up (it wasn't turned on) and the differentials were worn out. Due to your knowledge I was told it would be dangerous to drive in case of a sudden stop. The truck was taken in for a second opinion as suggested.

Very happy with the promptness of getting back to me and advising me on steps I could take to get my puppy to eat and drink. The advice I received was beneficial to getting my puppy back on track and a huge relief to myself.

I could not leave a review on a website and was following the link etc. The tech help I received was quick and easy. Much appreciated. Thanks to Just Answer and their proficient staff I would not hesitate to use them again and refer them to friends.

I was having issues repeatedly with Microsoft that I couldn't solve on my own. The online technician took over my computer and was able to quickly resolve my issue. I learned so much from what the technician was doing and could view what he did to fix my system. Thank you!

It can with all honestly say that various people were involved with my query and it was solved so quickly that I was really surprised. Because here in South Africa it was morning so it must have been evening or even late in the night and they still responded. THANK YOU!!.

Within an hour of finishing yard work, my 65lb 1 year old dog turned lethargic and refused food, a first! It was a Saturday evening and I was panicked! The vet on Just Answer responded so quickly, suggested a course of action, and stayed with us until my pup was back to his old self. Seemed to be gastritis from eating something in the yard. I feel confident with the providers on here and comforted knowing they are there whenever, just in case!

I was very impressed with Dr. **. Her very first response was very lengthy and went over the many potential issues that could be causing Marco's problems along with follow up questions. She was quick to respond and help me narrow down what the most likely issues would be as a place to start and offered to keep in touch as things progress to see if he improves. I wish she was here locally as his vet!

My 8 month old English bulldog ate Duraflame logs. Doc Paul answered the call and helped me get through this. The logs are not toxic but the wood in it can constipate the pup. The doctor assured me and recommended to feed her pumpkin for the next few days. He is still helping me monitor her on this second day. Thank you Jesus! for his wisdom and patience and bless all those that give their services to help others through the Just Answer app.

Greg was very helpful. He ask the right question to get to an answer quickly. He gave good advice too. He help to confirm some info I got online as well. Unfortunately I could not finish the conversation because the 1 week trial ran out. :^(

Just Answer provided quick and professional response. Highly recommend using them especially helpful when you have the results of an MRI but no explanation yet from your own doctor. I had difficultly uploading the MRI report and they let me text to a cell phone. I highly recommend Just Answer.

I signed up, intending to ask questions only for a single question. The answer to my question about socializing cats was good, but not great. I forgot to cancel, and they started taking $30 out of my account monthly, with NO reminders. If you take money out of my account, I expect an email the week prior and/or an email receipt.

The gentleman (Barrister) that helped me was very precise with his answers and really helped me understand what legal documents I received. I was very confused and come to find out the legal documents had errors and even my name was incorrect. I felt so much relief after getting his professional advice and him shedding light on the matter. Thank You for your services!!

Kenmore side by side. I find it unusual that nobody can figure out this problem with accuracy. I have been told by several different individuals to replace this that and ever yielding results of satisfaction. I appreciate you trying and will consider using this platform in the future. Have a blessed day.

Sam was very attentive and prompt with his answer regarding my computer problem and gave me a very comprehensive written method explaining what to do to fix the problem. The service was very good. Yes, I would use 'Just Answer' again.

A fraudulent credit card was opened in my name and a $15k bill has been racked up on it. For months I’ve been going back and forth with the bank who is trying to hold me liable. I was given very clear information on how to proceed by the lawyer I spoke to and feel much more confident that I cannot be strong armed with the evidence I have supporting my claim of fraud.

Josh worked my Problem and provided me with the complete Internet address for Trip Advisor Help line. With his info I was able to connect to TA. (Which I tried to do for over an hour.) Thanks, I gave Josh the highest score because this Older User couldn't do it.

JustAnswer promotes a single answer but then continues to bill at $46 a month. It has taken me 4 months and over $150 to stop the billing. Do not get enmeshed in this scam unless you want to spend hours trying to stop the billing.

This is absolutely a terrible place to go if you need help for a pet in distress. I Googled for some kind of help for my dog who was having problems and of course this happened on a weekend after hours so finding an actual vet was going to be hard and expensive. Found Justanswer.com and started a conversation about my dog and was told an "expert" would be with me soon. I looked to see how long it would be and it said approximately 8 minutes. It has now been over 8 hours and I have received NOTHING. I implore you to find some other means of help if you have an animal in distress. I still have a dog in trouble and this website was absolutely no help at all other than to take my money.

Used JustAnswer for a question I had. $5 was the charge to ask the question for an answer. Just noticed they have been hitting my account for $34 each month since April. Called the company and was told they will only refund 3 months. They took $270 from my account and refunded only $102. They told me they sent an email telling me my trial period was over which I never received. But I received the emails on the 3 months refunds they sent me in my inbox. They still owe me $170. This is a SCAM to get your money.

Never received notification that trial period ended. They just keep billing. Legal? I think not. When I did need the service no response for 14 hours during which the system kept trying to charge me. Told I would get a refund for the 6 months of premiums the company stole. Nothing yet on that front. If you need a vet go to an emergency animal hospital. If you have used this service and experienced what I have I urge you to contact your State Attorney General's Office and file a formal complaint.

I didn't receive help after paying and asking my question. After a couple of hours someone asked if I still needed help. Since I was all done cleaning up by this point (the problem not even addressed) I asked for some possible troubleshooting ideas for when I got back into the project. To this end I got messages saying someone's working on it, but no actual response and it's been over 24 hrs.

I paid $5.00 for a trial weeks membership. I asked my question. I cancelled the membership the next day. I was then billed $30 for each of the next 2 months. When I called a person identified as ROME stated that I was never billed. I filed a dispute with my credit card company. BEWARE, ONCE THEY GET YOU CREDIT CARD PAYMENT INFO, THEY WILL CONTINUE TO CHARGE YOU!

Signed up for JustAnswer with their free trial. Their tech contacted me. He told me to do all the things I had already. He was trying to be helpful. He had no clue about the problem which is okay and then he said he would ask other techs at work the next day and get back to me. He never did. Then the barrage of emails started. Begging for tips and surveys. Over and over. I sent emails asking them to stop and they said they would. Next day here they come again and then the next day and now my comment. I would NEVER recommend this company because the tech did not really offer any real solution, never got back to me and they ABUSE the EMAIL process.

I was scammed by these guys. They make it very unclear what you are buying and getting for your service. I used it once. Very unsatisfied with service, and they would not refund money. $46 a month, plus $.10 every time you ask a question and confusing membership rules makes this site a rip-off.

I accessed their site when it stated it's only $5 for asking a question & which wasn't even resolved! Then I was charged for a hefty membership fee. I didn't even sign up. Thereafter they even charged me a second charge the following month for doing nothing! If this is not a scam, I would want to know what it is! Unless I'm refunded for the monies unknowingly deducted from my bank account, I'll keep posting on all review sites regarding this very bad experience! I will not allow it to continue taking people for a ride!!!

My wife passed away and I had a question regarding social security for my wife, my minor child and myself. These ** didn't answer my question and continually charge me monthly when I told them to stop. POS scam!!

SCAM ALERT - DO NOT USE JUST ANSWER! I signed up for the trial back in July. After being unimpressed with the legal advice I received, so I canceled right away on Jul 5 2019. Unfortunately, JustAnswer is not to be trusted. When they say they have canceled your subscription, they do not. Several months later, I realized I was still being charged $53.00 a month. If there was a mistake, I should have received a reminder email one day before being billed as the website promises, but never received any reminder before the end of my trial period. I'm sure that's part of the scam. I have notified my bank of the fraudulent charges. SCAM Company - RUN!

I foolishly paid $5 for an answer to a question thnking this was a company I had bought a product from.. Apparently this makes me a member and there is an ongoing charge of $66. I had advised them I was not a member after receiving a deluge of emails, but nevertheless their advice came. I was to be charged $66 on 25/10/2019. I had already cleared funds from the account after realizing my mistake. I had consigned any further emails to junk but looking in that folder I get the notice about the charge. I have advised my bank and asked them to let me know if there is an authorised charge attempted on my account. BEWARE.

About two months ago I decided to give this site a try in regards to finding parameters for a Cam Retard PID value for a scan tool program that I use. The site put me in touch with one of their automotive technicians/"experts" and I had to explain to the guy multiple times how to adjust the timing on my vehicle via a Cam Retard value. I repeatedly explained it to him before he finally understood and started doing internet searches... Hold up. You advertise your support techs as experts and he's googling stuff? I don't need to pay someone to Google stuff I've already googled myself.

My 16 year old son who has a learning disability was uploading the Walking Dead series onto his X-box via his microsoft account. He simply wanted to know more info about the series. Disappointingly he was directed to "Just Answer." On the 14 October 2019, he paid $5 (Trial) for his question about the Walking Dead series which they were unable to clarify anyway.

I cancelled my membership during the free trial. They charged my card three times after that before I was able to block their charges. They state they have no history of my cancellation request. Unethical across the board.

I had a question and made the mistake of going on the internet because it said it was 1.00. I didn't cancel and was charged 44.00. When I called this well trained Philippines girl so sweetly told me I had to pay it. Very clever at the con game.

Do not sign up. I signed up to ask a question and was told to go see a vet lollollol. Do not do this. I have emailed to cancel immediately. So My trial was about 3 minutes long. I would like a refund of my Five dollars. This is such a joke website.

I searched online regarding issues related to my dog's hip issues. Someone picked up my question, responded, forwarded to a vet before I actually knew what site I was dealing with. After the fact I was duped into their 7 day trial, they were supposed to have notified me prior to the end of the trial. I never received the email, realized they had charged me for a full month without my authorization. I called to cancel today, requested a reimbursement for the unauthorized charge and was refused. This site is fraudulent, do your own research and avoid this site all together. Unethical across the board.

I called JustAnswer with a question. Fee $5. One week later a $50.01 deduction from my bank acct was made by them called a membership fee. After calling their customer service, I was told the $5 was a Trial fee and after 7 days if you dont cancel then their membership fee kicks in, automatically from your acct. I did not sign up for the Trial or the Membership. And why would you need a membership for a service like this anyway? They refuse to refund the $50.01. They told me they would cancel future withdrawals (how nice of them). But they probably will bill me again. I think this is a fraud and a scam! BEWARE.

I used the service twice but did not want membership. However they kept charging my account. I have now called 3 times, asked for a Manager and have still not resolved the issue months later. FTC will be hearing from me. This is a service where, if you have a valid question on just about anything and they will check it out and reply with the answer. Can be a valuable asset if they’d get their act together.

Hi. Do not trust this website. All you have to do is look at their reviews, that will tell you enough. They took €44 from my account after taking €5 for a question that they could not answer. Stay clear. Beware. They are looters!

Beware of this website as they are cheaters. I signed up for their trial membership and after that I didn't use their service. I forgot to cancel their service after the trial period so I called them regarding the charge and asked them to refund the money as I didn't use their service at all. They told me that they cannot refund the money because they send me an email regarding the charge. I told them that I haven't received any kind of email from them. So, they told me, "If that's the case then we can refund the money" but after some time they came back telling me that refund will not be issued according to their terms and conditions (even if they haven't send the email about the charge). Don't trust this people at all. They are looters.

Beware of this website because they are cheaters. They won't send you any email notification once your trial membership ends and yet will get charged for full amount. If you will try to ask for a refund for a service that you haven't used then you will hear same thing that 'according to our terms and conditions you are not eligible for refund'. If you will make a single mistake you will get looted. Worst experience ever!!!

I have used Just review for a good while for marital/legal advice. I have found the experts to be responsive, thorough, and very accommodating. I have had NO PROBLEMS with this site. If anything I have been more than impressed. Again: WHAT IS EVERYONE TALKING ABOUT???

Once they get into your bank account you will find money that is withdrawn by JustAnswer. I was totally surprised and horrified to find money withdrawn. When I tried to cancel, I had to jump through too many hoops. They will not answer your questions and will do anything to keep you from canceling your subscription. In my personal opinion, this site is set up to scam you out of your hard earned money.

I signed up for a trial membership for a specific question. It was stated at the end of the trial I would be asked if I would want to continue. Yes, they sent me an email that at the very bottom of page stated that if I wanted "to pass up" a membership to click HERE. Click HERE asks what question I want to ask from a lawyer, mechanic, Dr. vet., etc. No way to click NO THANKS. After discovering that they are charging me $34. I called and they said NO WAY TO REFUND money. In all fairness to the person who answered my only question during the "free trial" he was prompt and knowledgeable.

Asked a simple question, they said an expert would be getting back with me shortly, which never happened. A few months later I find the one time $5 fee for that question I asked and received no reply, turned into $28/month for last 3 months. I didn’t notice it somehow. When you called them, they said it was a membership charge. I told them I didn’t join a membership. They will not return the money. I’m filing chargeback with credit card. Be careful with this company.

They answered my question on 9/16. I was told I had a certain number of days to cancel which I did on 9/16. I called them on 10/8 when a $25.00 charge showed on my bank statement. The gentleman I spoke with said his name was "Men" and he spelled it. He stated yes they showed I cancelled it. He said the date was 9/15 (the day BEFORE?? I had the trial??).. He then said I again had services on 9/18 and they "got" into my computer. I did ask a question which was related to what the tech had told me on 9/16 which did not resolve what he said it would. I did this with the understanding given on 9/16 that follow-up on the same question was covered at no charge. I did not agree to further payment although he said I did.

I reset my desktop Windows 10. It said I had to use a two step verification, which I never set. When I tried to enter the password, it was incorrect. So I asked for help. I paid the $5 and sent to a Rahul. He asked what was my first name and I told him, and then I waited, waited and waited and waited. No response. So I tried again with a different technician, same thing. I want my money back!!

I asked a simple legal question regarding family law, I was charged 5 dollars for 7 day trial, after I got my answer I cancelled with no questions asked. Was pretty simple. I have nothing bad to say about this website or service.

I rated this site poorly. Once I explained the problem, they were quick to produce a refund. I've been a systems programmer since 1964 and truly despise windows 10 for its' round about help system. Thanks.

I was experiencing scary symptoms and needed to talk to a doctor. I used JustAnswer and paid them for that 1 question I had. I paid $5 and got the same answers that are available online. The doctor was nice but he did not offer any new information and told me to go see the doctor or visit an emergency room. A month letter I got billed $46 for a membership.

I have recently switched from DirecTV to local channels and using the video section on Amazon Prime. We kept seeing unsavory photos in the Prime advertising box at the top and wondered if I could turn it off or block it. I found nothing in internet searches so I tried to contact Amazon and was redirected to JustAnswer. I went through all the chat nonsense, paid my dollar and was told there was nothing I could do about it. I thought it was over but a few weeks later, I get a text from my credit card saying JustAnswer billed me $46. What? I didn't recall anything saying I was opted in to a monthly membership. I called to get it cancelled and after a long conversation, the agent said the pending charge would not be activated and it would fall off. I am quite disappointed in Amazon for using a questionable service like JustAnswer in place of supporting their own products.

Well, I'm not sure whether I should feel better about being far from the only person who has been ripped off by fraudulent "membership" charges or be even more infuriated that this "business"/scam even exists! Add my name to the list of those who found a fraudulent charge of $28 appearing on their credit card. I am on the phone right now with one of their representatives in order to cancel the "membership" that I never committed to AND in order to demand a refund for that fraudulent charge. My next call will be to my credit card company to ensure that the refund is issued and that this company is blocked from EVER appearing on my credit card again!!

They have a tiny clause that states that after the trial period of $5, they will charge you a $53 fee. In case you miss this, they have no courtesy of providing a refund. This is ridiculous as most companies do provide you a refund.

On Sep 23 I clicked on JustAnswer for a trial one question for $5.00 with 50 cents going to charity. I gave them my debit card info. I never filled out a membership form with a password etc. I wasn't going to risk more than the $5.00 for the one question. Then I typed in the nature of my question with the make and model of my refrigerator and submitted it on the chat box. A response said someone would be in touch with me within a few days with an answer and asked for my e-mail and cell phone #. I was disappointed that my question was not answered right then and figured I had been scammed, I left the site and did not return to it. I didn't expect to hear anything back from them. A day or so later I got a text message from them saying the make and model I gave them were not correct.

Paid with credit card. They wanted $39.00 more to fix the problem by remote connection. I said, "No just send me the information I requested". They dropped the price to $17.00 and I still said no. They they kept switching me to various other agents and they wanted to fix the problem by remote for a fee. This is just another ripoff company. STAY AWAY!!!!

Asked a question about roof gutters and JustAnswer's response was what model faucet do I have. That response gave me an immediate distrust in JustAnswer.com site. I said, "I'm not talking about faucets. Read. The beginning of my question starts out with a question about roof gutters." I soon realized I was talking to an automated AI because they came back with the same question. "What model faucet do you have". I terminated the chat and marked my notes about this site as a "joke, stay clear". Lots of luck.

DO NOT USE JUSTANSWER. They will make fraudulent charges on your credit card once they have the credit card info. I purchased one answer for one fee of near $40, seven days later and every month after, I was fraudulently charged. No such reoccurring charge fee was mentioned on any web paged I used to submit my question or pay for my answer. I had to contact my credit card company to retract the fraudulent charges. AVOID THIS WEBSITE!

Cut a long story short I asked a simple car question and advice on a garage repair that's potentially going to cost me a few thousand pounds. Popped my question onto JustAnswer UK site after paying my deposit into my account. I get response from an expert Gavin? Not sure what his credentials are. Certainly didnt see or recognise any. Hoping for detailed response. I'm asked for my personal phone number right off the bat, not sure why! All I want is written explanation to have at hand, I give him my mobile number? Nothing. No call! All I get is text message saying, "I will call you but first I need £50 paid into this account via PayPal for my expert help away from this site." At that point I blocked the number and deleted my justanswer account..complete and utter scam!

Not only was it difficult to finally access their help person...they were unable to assist me. Most egregious is the fact that they have billed my account for one year of service ($46.) when I authorized only one day ($1.00). Luckily my credit card company warned me of the unauthorized expense.

Concerns about Great Dane. 1st $5. But no, you've been charged $20. Nurse contacted me not a Vet and $28. more to answer your question. Auto email responses, and auto recording on phone. Jump thru hoops for Refund! Any elderly person would have trouble getting money back. Just another way for your Credit Card info to get hacked. SCAM!

JustAnswer gives the impression that you can "cancel anytime" online, thereby avoiding additional charges. I have "cancelled" online, I have made phone calls. They continue to withdraw from my account. I have filed a complaint Better Bureau, and will continue to write about my experience online wherever I have an opportunity. JustAnswer is a scam. Once they have access to your account - they will continue to withdraw from it. I may have to open a new account to prevent them from taking additional funds from me. Nothing more than robbery.

I provided their lawyers with much information concerning my case and could not get an answer to a simple question, could of saved my money and just took care of this on my own. Cannot really recommend them.

I’ve been a member for years and only used the service a handful of times. Months ago I asked a question, no one answered so I reposted and they closed out my question because “I already asked that question”. I asked again and they closed my account for abusing their service. I mainly use the site for antique questions and they informed me that their “unlimited” questions was good if I asked in different categories but I kept asking antique questions and I wasn’t supposed to ask over 15 question per billing cycle.

They offer you consultation with experts, which can have some value -- depending on which expert you get. What they don't tell you is EVERY WORD YOU WRITE IS PUBLISHED ON THEIR WEBSITE. Also, you have no way of knowing the specialty or the credentials of the expert you're connected with -- so don't be too trusting in the information they give you. Their "chat" person seems to be a bot. No real person would provide the dull responses I was given.

I have never contracted with you as a member, however, somehow, you got my credit card and charges to it for a total of $111.00: 07/09/2019 for $4.50, .10, .10, .10, .10, .10; and 07/16/2019 for $53.00; and 08/16/2019 for $53.00. It only stops when I found out and contact credit card to stop the charge. I have contacted the JustAnswer and asked to refund my $111.00 and the answer is "NO". This group of people is BAD and rip off $111.00 from me for no reason. So be careful when you deal with them. It said: "100% money-back guarantee. If you aren’t happy for any reason, we’ll refund your money. No questions asked." It is a lie. If you need more information let me know at "**".

Pay 5 dollars to get an answer that would appear with simple Google search. They then hit your credit card 8 days later. Don’t believe the money back guarantee because it’s not true. Scam site that should be shut down by state's Attorney General.

I used JustAnswer for a veterinary question. I felt $5 was a fair price for a simple question. Thought I was done. For 3 months JustAnswer charged my account $28 a month for membership! When I called I was told they sent me an email stating my trial membership was over and I’m now enrolled! I immediately cancelled! Of course no refund so that goes to show how their 100% satisfaction guarantee works! A legitimate company would send a welcome email, and a receipt for payment! Not them, they just hope you don’t notice them charging you! I could have went to the vet for what they charged for a simple question! Stay away! It’s sad these types of businesses are operating!

They lure you in with very low cost introductory fees, send you tons of emails - but that signs you up for a subscription that they never remind you of - even if you are no longer using the service. They wouldn't refund even though I hadn't used past the trial period (which I did pay for).

I had a problem with my printer, I googled it and I found this scam company called Just Answer, as advertising. I noticed that the question costs only $1.00, so, I asked the question. I received a general answer that doesn't solve my problem and I've already knew it. I Thought that the story ended there, but I discovered that they charged me via my debit card $46.00. The cost of a membership that I didn't signed for. I call their CS and they refused to refund me. I decided to give the information to my lawyer and denounce that legally. I read here many stories, so if somebody else here guys wants to be in the court with me against these thieves, please let me know. The cost of the lawyer will be less if we will be a group. Please contact me on this email: ** or on my personal number **. You don't have to worry about it. It's a scam company and they're stealing honest persons' money. THEY ARE A GROUP OF BAD THIEVES.

Signed up for $1 trial experience. Was given unhelpful advice. Trial led to a $46 annual membership which, despite claims of "100% money-back guarantee" on their website, they refused to reverse. We do not recommend this company.

I had a Google search for help with HP Driver on my HP laptop. I get get someone who said he would help me. I thought I was talking to Hewlett Packard. Further into the conversation I was asked to give them my personal information for their record of my account. Not until then did I realize I was talking to a guy from JustAnswer and it wanted me to pay $1 to get my help. I never read anything else. After waiting for emails back and forth while he tried to help me, I finally figured it out myself and emailed him to tell him never mind.

This is the worst customer experience of my 71 years. I had one question about changing my Apple ID account and I thought I was asking Apple. I went into JustAnswer HELL!! They sent me many, many emails after answering my question and then had the audacity to charge me $49. What a rip off. Caveat Emptor should be the name of this company.

I purchased a consultation service for legal advice for a fee of $5 that automatically enrolls you in a trial membership that you must terminate within 7 days to avoid a non-refundable monthly membership fee of $60. During the online consultation I upgraded my service to a live telephone consultation for an additional fee of $59. I ended that call feeling somewhat satisfied with the service.

I had problems with a printer driver being outdated. I found Just Answer online. The first technician simply 'left the room'. I had to connect again. Poor service! The second technician clearly did not know what they were doing. I had already tried on previous occasions what they were instructing me to do. The technician did not listen and I had to tell him to go back and review my original description of my problem. He then requested on two occasions to gain remote access to my screen! Access?! From a site which does not even carry an SSL certificate and this is an IT issue?! I don't think so, and I said absolutely not. I decided to close the chat because I clearly knew more than the technician did and I am no IT expert.

My husband called Just Answer to ask a question for what he thought was going to cost $5.00. When I received the bill there is also a charge for $28.00 for membership. My husband did not buy a membership nor was he aware that he was going to be billed for one. I called to have the $28.00 charge removed. I was told they could not remove it and when I asked to speak to a manager, I was told the manager would tell me the same thing. This is unacceptable and very bad business!! K.

Really! I was connected to a great expert for a doctor's service, and I paid the amount I was charged. But am writing this review, because today 9th September, my money was deducted for a service I never requested for. I just got my intern stipend, and my account account was surcharged of USD 46, am really bitter and depressed about this. I am writing all the way from Nigeria. I try reaching out to their customer service department, but they were always unavailable. I need to get back my money from JustAnswer.com.

I contacted Pearl of Customer Care and requested my membership account to be cancelled. To my utter amazement Pearl left and I received this notice: "Pearl has left the room. A Customer Care agent will be with you shortly." Then this: "We appreciate that you gave JustAnswer a try, and I'm sorry to see you go! I'll connect you with my supervisor, who can cancel your membership." Nobody came on yet, and it's going on to two hours, and I am holding!!! This is a fraudulent business. Be Thou Aware!!!

I went on looking for basic answers for our cat. I paid the $5 7 day Trial fee, and waited for my answer, which the initial page had already said would be 'within 5-10 minutes". So.. we waited. As 30 minutes had passed, We began calling local vets because he was getting worse. We wound up having to take our Baby to an emergency pet hospital where just a few hours later we had to put him down! He was 13 years old and had heart disease of which we had No clue. No symptoms until hours before.

I didn’t realize when I used “JustAnswer“ that it was a membership situation. When I tried to immediately cancel I got an employee who would not speak to me. He just sat on the phone and ignored my request. I had to call my credit card company to find out how to rid myself of these scammers. Beware these people are not legitimate.

My answer came at 10:30 on a Saturday night and I posted at 5. The answer was exactly what I read online so no help. And to cancel I had to spend 5 minutes on a customer chat before they would process the cancellation. That is a lot of frustration for spending $1.

20/8 Trial membership 5 day - one question - £5. After repeated follow-ups no response. I assumed it was my lack of understanding of the site. 31/8 followed up again. The 'Expert' was chased. Received a manual but it didn't answer the question. Emails / online updates / texts - all flowing through at once. Recent text then offered phone call option - which I accepted for £21. The field in that option DOES NOT WORK for UK Tel Numbers. (Formatted for US numbers) I went back to Question to provide my UK no. Expert responded he is in US and does not do calls. I urgently wanted to end Question, end account, end this experience.

As other reviewers are saying they have this very hidden monthly fee that they won't refund after they steal it. It's a shame because some of their professionals are good. Which brings to mind another problem, after you rate a "Professional" you can't go back and lower the rating after you found out that the advice given wasn't so good.

I made the mistake of going to the JustAnswer.com website, after being referred by Facebook Business Manager. They trick you into getting their membership by making you take a $1 trial and then force you to keep it, even if you never intended to sign up as a member and will never use it. In addition, they double-charged me the $39 to answer a single question from their "Expert" that admitted he had no experience with my Facebook advertising question. You will see many complaints online and at the BBB about their deceptive and predatory business tactics that have nothing to do with helping people, but are merely interested in taking your money, whether they earned it or not. Upon researching the company, they operate out of a PO box, I believe so clients cannot leave a nasty review. My recommendation is avoid this company and their deceptive and predatory practices!

The website says ask a question for $5.00 which they did very quickly but then they hook you for a membership you didn't know you were signing up for. Then they start billing you card random amounts at their leisure. Aug 20th $5.00 (day of question). Aug 23 $14.00 I guess just for fun, Aug 27 $19.00 why not. It's all a scam.

I waited for a response from JustAnswer for 5 days after posting a question. During the time I waited for a response I attempted to log on to the site various times throughout each day for several days. I cancelled the account on day 8 and was told I would not receive a refund for the monthly fee charged on day 7. When asked about a partial refund I was told that was not possible. This is definitely NOT good customer service, as I was not able to access the website for most of the trial period. So I paid for a trial for service which I wasn't able to take full advantage of with the website not up and running 24/7. I would not recommend this site to anyone. The attorney's response was okay.

I originally posed a question on JustAnswer a year ago regarding my sick puppy. They charged a very appropriate $5 to answer the question. However, I was subsequently charged $29/month for their ongoing membership. Their website says “try 7 days for just $5. Then $29/month", but it does not say that you are auto-signing up indefinitely. It did not clearly state that you must cancel membership after the trial period. I also did not receive any notification over email, which they claimed that I did. When I called to calmly explain my scenario, I was rudely given the response "we do not give refunds". There was no resolution to this matter, and I'm disgusted by this fraudulent business practice. Look at the dozens of other comments with the exact same issue! Disgraceful.

I had a sick bird, and so I asked for advice on what to do. Someone came back fairly quickly and gave me an answer, which I think was an obvious solution anyway. However I knew I had to pay a minimal fee ($8.00) fair enough for the answer. But a few days later I was charged $45 membership fee which I DID NOT SIGN UP FOR. I then proceeded to cancel membership, but I don't intend to use this service again, so why do I have to pay for membership of $45. I would like a refund.

I definitely should have checked out their reviews before I did what so many people on here have done: sign up for $5 trial without realizing that that signed me up for a $46 MONTHLY membership!! I also see that regardless of what they claim to be their process, they do NOT send out a notice 3 days in advance of any billing. Or at least none of us complaining here have ever gotten one! This is truly a scam with nothing but deceptive ways of hooking unsuspecting folks into paying for something they do not want! They told me that their membership fees are non-refundable but since they didn't hold up their end of our "agreement" (sending an email notifying me of their intent to charge the fee to my credit card), I am going to report them to the Better Business Bureau and continue to push them to refund the $46 they charged to my account!

Charged me 37.00. Called and talked with Juzzy and thru her broken english I realized it's a scam. They charge you based on the level of difficulty of your question lol its a rip off! These are scumbags!! My problem was not even resolved. They are crooks to say the least.

Never go with them, they just care about money. The questions I asked are not clearly answered and the answer they provided was not even acceptable. On top of it. Wish I had 0 stars here. Highly recommend not to go with them. Look for any alternative anywhere, even though you have to pay little more.

I asked for assistance in uploading a corrupted fit file generated from my Garmin device. The expert's suggestions were things I had already tried and hadn't worked. He kept suggesting I edit the file using software that was incompatible with the file, despite my reminding him of that incompatibility. After losing confidence in his ability to help me, I eventually found a solution myself; this involved converting the file via a website, editing it and reconverting back to 'fit' format. It required a lot of manual work but it did fix the problem. A few days later the expert suggested I try converting the file using the very same website. The expert also suggested I reset the Garmin device to factory settings although this would never have fixed the problem with the file.

I never signed up for a membership so I'm very disgruntled that I was charged $66.00. I would like my money returned and to cancel the membership. I feel I was scammed. Membership is ** US. Please respond.

I did the $5 trial. It took two days for someone to respond and by their response, it was clear they had not bothered to really read the question or didn't understand the difference between a hard top and a ragtop on a car!!! I didn't want to bother trying to educate them - after all - "Just Answer" had ignored everything else I had written. I just figured it was a $5 loss. Oh well. Then I saw the credit card bill for a full month - $37! I had unwittingly signed up. Now here's the FUNNY part. I had to go thru three "Customer Care Agents" in their online chat room to get someone to JUST ANSWER the question - "How do I cancel this subscription?" Oh it hurts, it hurts to laugh so hard. So - beware the $5 trial - you are signing up.

I called for the one time question, tv tech got back to me the next day, problem solved. Nothing was mentioned about a monthly charge membership, I did say I only wanted the one time service, they charged the $1 fee. Today my bank withdrew $40.00 for that membership, when I called in just ask to refund the charge they said I should have read all the materials about an automatic rollover. They should have been more upfront at the very beginning about their practice, and when taking my credit card info that it would roll over to a monthly charge. Very deceptive practice. Will never use them or suggest them again!

A couple of months ago I needed legal help because of a confusing roommate situation so I turned to JustAnswer. I was supposed to be charged $5 and only if I was satisfied I was supposed to pay an additional $31. Well, I was not satisfied at all because the "expert" was very confusing and I had to repeat myself often. I was charged anyway so I requested a refund. Like I said, that was 2 months ago - still haven't heard back from customer service. I was also harassed by the "lawyer" as to why I had left a negative review. He told me it wasn't his fault that I was mad at my local laws and that I should take it up with my local government. Uhm.. No buddy, my review has nothing to do with the law. Your answers were confusing at best, most of them actually didn't answer any of my questions. In any case.. instead of a refund I was contacted by another person who chimed in and said they'd be taking over.

I paid $5 for this service and was advised that it was refundable. I have subsequently been charged $66 for the first month's membership payment which is part of the conditions of the initial $5 (not advised to me at the time) and after telephoning this company on a 18oo number was told that it was not refundable and I would have to pay $66 per month until I cancelled. The operator then started to read out the conditions of membership that I have never heard of before. The conditions were never explained to me at the beginning of this so called service and I would be stuck with the payment. I cancelled the membership over the phone and I am stuck with a $66 account that I did not authorise. I authorised $5 only on my debit card. Stay well clear of these people as they will hook you and if you are not vigilant looking at your card details will suck your credit card dry monthly.

I received an email 3 days after my question, in part saying "we feel a little sheepish that we couldn't answer your question." 4 days later I was billed 34.00. I was billed another $34.00 in August. I was originally charged $5.0 for good faith. I called to complain and they refunded August but said I was too late to complain about the non answer I received in July. Their billing sounds like a phone room in India and I suggest to everyone to google your problem and use a Youtube video for a fix. In short stay away from JustAnswer.com.

I ran across this site needing a question about my kitten. Well, the answer did not come right away. It came almost 2 days later and if I waited a couple of hours later I could have gotten my answer for FREE from a local vet when their office opened and I got my answer about my pet's health the same day unlike almost 2 days later from this website. I canceled their service before the free trial ended. Imagine my surprise when I woke up this morning and saw that this "company" charged my card $29! I emailed them and demanded my money back and I was reporting them to the Better Business Bureau and I got a reply back from an extremely rude customer service agent that identified themselves as Ai....lol.

My elderly mother realized after a few months that she had subscribed. They got her credit card number, probably in her confusion. But it was not easy for her to resolve the problem. Ultimately she had to cancel her credit card! I honestly do not know the details of what happened when. But I resent any business that cannot accommodate an innocent mistake like she made. She did not use that website except that one time. But the business began charging her about $45/month.

I tried the $5 ask a question thing, the answer were more yes/no and I would need to reach out to an attorney for more details. While chatting with the "attny" the chat kept wanting me to speak with them by phone (so they could charge me more). That was around July 9th, then July 17th they charged me $53. Today Aug 14 I called to cancel and they said they would not refund the $53 and would not be charged any further. So I said I didn't use it since the first day when I paid the $5 and good customer service would have refunded my $53. I don't need the service since my work provides legal counsel and they could have looked to see that last time I used their service and refunded based on that criteria. Rip off alert, they obviously do not care about the people trying the service nor their own reputation...$53 not worth it.

I am very frustrated as I asked one question and paid $5 for it. The Dr. who responded literally just reiterated that it could be what I thought it was and to go to an actual Dr. So obviously after having such a crappy response I never wanted to use this app again. This morning I received a charge for $46 and I had no idea I was even signed up for a membership automatically. I called and emailed trying to get a refund as I haven’t even used the service since I asked that first question and have no intention of using it anymore and they told me I was “ineligible” for a refund which I don’t understand. I’ve had similar instances with other places on occasion and they’re always happy to refund. Will definitely be writing a negative review if I don’t get my money back.

I asked a simple question that never got answered. I asked for the refund for the $1 they charge you to even ask questions. I look at my account, $46 taken out for my membership that I already cancelled. Ironically, I ask them how to properly cancel the membership and for a refund, they asked for $1 to answer my question. So obviously my membership was cancelled but why I received no refund is beyond me. Very dissatisfied. Would not recommend.

RV toilet repair. The advise I was given was very basic. Clean and grease parts....DUH!! I gave a poor review and was then bombarded with emails and now understand why, so they could charge me for all my replies. The advertising quoted 5$ and I see my credit card has been charged 49$. What a RIP OFF.

JA and Samsung are useless. The latter does not want to provide service and the former contracts with them and rips you off. I am trying to buy a part from Samsung and their "chat" takes my information and then sends me to JA. Having been burned by them before, I want no part of that. The "JustAnswer" is to avoid Samsung.

Absolute rort. I have had the same issue as many people who have left reviews here - was told I was paying $5 for one answer (which, by the way, was so generic it was entirely useless) - turns out I've signed up to a VERY hefty membership of $72AUD/month, which has been debited from my bank twice now. I had no idea I'd signed up to this membership - I barely pay that much for my iPhone XS max bill - as if I would pay that for a useless organisation such as this! The response from the company to another person with the same issue as me is a total joke. I quote:

Very poor service, no response from anyone. Cancelled membership within the first hour. If you try to write a review they require at least 200 characters. Unreal. Very poor service, would not recommend to anyone.

I wanted to ask a legal question and JustAnswer informed that I had to become a trial member for 5$ & I agreed & they charged me 5$ on my credit card. Again after 3 days I asked another question & again paid 5$ for trial membership. But after that for 2 months without my knowledge they took 46$ + 46$ out of my card although I didn't become their member.

For $5 company offers a 7-day trial, and at the stroke of midnight after 7 days starts billing $46 a month for a subscription! I was never told I had to cancel by the 6th day, 59th minute. When I protested that I was not made aware of this I was told the information was somewhere in the fineprint. I was also told I could cancel going forward but would not be refunded for the fraudulent charges.

I had a computer problem and I had tried searching on Google for different answers. None of those worked, so I signed up for a membership and a tech expert answered my question quickly. I would be stuck google searching for the answer still.

I couldn't get my car alarm to stop ringing when I unlocked the door without using the FOB (which was lost). If I unlocked the door, and didn't start the car in a few seconds, the alarm would go off. The mechanic explained to me how fix this once and for all. Amazing. Fast and affordable.

When I asked my question about a furnace I was not connected to a furnace expert, I was connected to a plumbing expert! I was charged $1 for this. I canceled my trial membership right then! Later I was charged $46 I think for membership! When I called about this it was hard to understand the person. But she denied the charge being made and wanted me to give her my credit card number again. I said no way! She said they couldn't help then! I do not trust them!

Good - My dog got into some prescription medication at night and I needed to know what to do. The vet was prompt, courteous and answered my questions. Bad - I believed I had cancelled the trial membership until I saw a charge pop up on my credit card for $59 for automatic renewal. I got in touch with JustAnswer and they passed me around to three different people when I tried to cancel again. Each person had to review the previous persons conversation while putting me on hold and then each person was more insistent that I not cancel. It took over 20 minutes, me getting angry and apparently an act of Congress to cancel the "trial" membership. If you decide to sign up with JustAnswer, make really sure that's what you want to do.

What a waste of time, I wish I had read all the reviews before starting. I ended up wasting a week waiting for a so called expert to help me. When I originally asked my question the expert came in straight away, asked me questions about my problem and made sure to get paid and after that no response at all. I even explained to customer service I was stuck out on my farm nowhere near any town without this vehicle and they said my question would be high priority. Still nothing and I paid for unlimited questions and guarantee answer within 30 minutes. I waited a week. I changed experts. I was on high priority and still nothing. Many emails to customer service and they offered me a refund which I got but not the full 100%. I had responses from senior manager customer services and I explained to him I would rather fix my problem, not a refund and I never got another response.

Please, please stay away from this website, it’s a scam. They start off as a trial for $5 dollars, but trust and believe you will find a $46 dollar charge on your credit card or whatever payment method that you used. These people won’t answer any of the questions that you ask correctly and will take a while to get back to you. And when you try to cancel or get a refund they give you the runaround and lie to you when you call and tell you that the payment has failed when they know full well that they charged you.

Contacted them about an issue with the truck I had. Signed up for a $5 7 day trial. Cancelled the plan after 4 days (7 day cancellation cut off). Still got charged $41 for the answer. The answers were kinda on topic, but didn't help me, the issue ended up being something else I found myself. I did leave a good review to mechanic for trying and left him $10 tip. When contacted JustAnswer for refund they acted as I paid for the service and nothing is being refunded to me....even though my plan was cancelled and I didnt receive the correct info. I have never set the price to pay to mechanic, they just paid him $41 because they decided it's what they deserve I guess? They really confuse you with their pricing (membership / vs pay per answer) and it becomes very foggy. Putting in fraud claim with credit card now.

This is a total membership scam. Requested a refund and cancelled. They will not refund. I had 6 different charges of $0.10 for other sections beyond the trial question on my credit card before a final $53 charge. I never received email notices of pending credit card charges! I will not recommend a deceptive company such as this to anyone.... BUYER BE AWARE!! Total scam!!

I simply wanted help to fix my AC pump. So I typed in the question, and was warned this would cost $5.00. I should have known better, but I went ahead with it anyway. After all there were 50 some representatives online, so I should get a quick response... But a day or two later, I got a reply saying they would be glad to help. What is it that I want. I HAD IT ALL EXPLAINED IN THE FIRST CONTACT! And just that quickly I see I got charged $30.00 some for his reply. I knew there was no way I could pay this much for simple communication, so I stopped then and there. Not long after I got a call from my Credit Card company wondering about possible fraud they saw on my account. I told them it was fraud, but I admitted it was my fault for letting it go this far. I now know not to waste my money on them! And if you are willing to spend that kind of money, take it to someone who actually can help.

In the Philippines. Not that an overseas location is the kiss of death all of the time but it is in this case. Most untrustworthy with small print, charged me after I said the "advice" was unhelpful. One thing about overseas companies is that language can be an issue. The "expert" was certainly not an English language expert. If you are looking for a reasonable approach to a "contract" to take money from your account automatically, this is not the place. I consider this fraud! I said I was dissatisfied after the session. This should be enough to cancel my account. Another fact to drive you crazy is that the supervisor is busy with another customer.

I called to explain that my card had been used fraud like, and told them that I did not use the card for whatever question they told me and he proceeded to say that they needed to investigate about it to make sure it actually was fraud and that it would have to go higher up in the command or some **. Which I think is total bull. If I'm sitting there telling you that I had to get a new card because it was fraud like and I would like them to refund the money I don't understand why that was so hard to just comply with. It was only $46. It was only one charge. It's not like I sat there and was asking them to refund me 3 months worth. And then when I ask them if I can just cancel it and they can keep the money he still said that he couldn't do it. This is horrible customer service.

Hi. I tested the site because I may need continuous service. I was very happy with the trial period. I think I could use it when I need a prolonged service, which I may shortly. I am happy with the content and the expertise. However, it's not that easy to cancel your trial period! Other similar sites that I have tried, have one button, press and you're done. That gives me more degrees of freedom and confidence on the site, making it a site I want to use. It's taken me hours of interaction with the help on line, chat, etc. I'm still working on the trial period cancellation. This is too cumbersome and time consuming. The advantage and attraction of these sites for me is to be able to sign up and cancel the service any time without jumping through many hoops. I think this site needs to fix this problem to improve the customer experience. Thank you.

I noticed there were charges on my account on 5/13/2019. 47$ twice in one day where till now they say they see it just once and my credit card charged me twice. And yet I asked them to refund me for both of them because I paid 59$ for ask question and also 5$ for another question for May month (but even the duplicate of double membership they refused that for May so total charges was 2(47)+59+1+5 that was for May). And for 12/28/2018 and 11/28/2018 and 10/28/2018 all each 47$ and refuse to refund me where I just signed up for 9/28/2019. It's like I didn't use their service and I want full refund. And I want to attach those payments to their headquarter but the person who picks the call refuse to pass me to manager.

This is a bait and switch. I have read a long string of other reviews where the same thing happened to others as happened to me. JustAnswer responds to many of them saying about the same thing, that they're sorry about confusion with membership terms or payment terms. It seems they should maybe clarify that better on the front page before you commit to the first $5.00 charge. I feel like I was scammed as well. In my own case they were unable to come up with an answer for me after a couple days of searching but proceeded to charge me the $5 plus another $46 to the best of my memory for a month's membership I didn't ask for and that I received no service during.

Hello, Im extremely dissatified with the way JustAnswer works. They offer $5 trial membership and charged me $46 without notifying me that they are charging my card. Extremely dissatified with the way advisor spoke to me and could not even transfer my call to manager. Very rude and they just read scripts they are given and do not understand the concern or believe in giving resolution.

Updated on 08/01/2019: This is a continuation of a previous complaint. I contacted the company with a potential problem with my wall oven. They did not respond until I complained and they stated they did not have an answer.. About a week later I heard from one of their Techs with an answer. He asked me to give him a good rating which I did. Not for the service but for his reply.

I knew I shouldn't trust these folks, but they bank on the fact that you're concerned about your pet, and for $5.00 I could maybe get some insight, and what may be wrong! I'm a new Min Pin owner, and we were just at the Vet's on Friday for minor tendinitis! This was a waste of my money, and right away they tried to upsell me, asking for $28.00 to talk on the phone with a vet! What did I get for my $5.00...not dang thing, except some crap trying to tell me my pet was in serious trouble health-wise!!! What a load of crap!!! I want my money back!!!

To a very simple question. I just wanted to know if ** and ** are ok to give a dog. They won’t answer anything at all until you give money. You’re better off taking your dog to a vet. Don’t waste your time with these scammers. They don’t care about your dog, just your money.

When you sign up for the trial they say they will give you a reminder that you trial will end but this they will never give you. Don’t wait for your reminder to cancel as they won’t give you one as they state. They will just charge your card and refuse to give you a refund. Terrible customer service

Hi. I needed a legal advice and came across Just Ask, said $5 for a week trial, added my card and click on agree terms and condition box. Week later got charged $53 and when reached out they pointed me to terms and condition fine prints and refused to refund even I cancelled the membership. The amount you will charge after the trial should be clear and apparent, not hidden in fine prints under 5 pages rules and regulations.

Updated 07/27/2019: Even after refusing to tell me the cost of membership, Posting a complaint on this site about it. Canceling on-line and by phone, I get an email today saying they are going to charge be $53 in two days from now, Do not use this site unless you want a lot of hassles trying to cancel and get your money back. Never in my life have I seen a site refuse to give any information about pricing, then try and slide a charge in later. The $5 answer is a trick to get you to agree to a membership. IF the management Answer I challenge you to reply with a link about membership Actual cost. FYI you charge me I will spend all day posting negative reviews. DO NOT CHARGE ME.

Just be sure when you "Just Ask" that you know that the minimal charge ($5.99) for your question is not the whole story. Unless you cancel, it obligates you to a "FREE" trial for 7 days, which you need to cancel or you'll be charged the $53.00 membership fee. To be fair, they do state this, but when one is under the stress of needing an answer quickly (ONE ANSWER) this info can be easily missed. Also, the lawyer had bit of an attitude in her request for more information, with a backhanded insult of stating that my request to know 'my rights' implied I didn't "want a lesson on the Constitution, so could I be a bit more specific?" It was after her request for more specific information came up that a message stating something to the effect that I could get more information for more money.

It's a bait and switch. You start with a person who seems knowledgeable and personable, but if you pay extra for a phone call, you get a different person entirely, who may not be as good. My phone call was with a retired lawyer who quite obviously didn't give a ** who simply directed me to go read online resources. And don't be late cancelling the trial membership...I apparently a couple hours late (after they'd charged my card) and could not get them to refund the fee.

I was charged for my question and then days later it appears that I was charged another $22. If that is the case, they are signing you up for a paid membership without your knowledge and charging you a monthly fee. Very shady. Be careful.

JustAnswer.com is a scam! This was my second time asking advice to an avian vet and after I paid for my question I NEVER GOT AN ANSWER! I called customer service twice and they didn't know how to help me. JustAnswer.com IS A SCAM!

JustAnswers offered themselves as an online computer problem solver. They requested an advance $5 payment before answering my question, for which I gave them my cc. number. They did solve the problem for me. At which time the questions came up to become a member. I no thank you or something to that effect. I did not really pay attention to my c.c. statement as I should have. And just yesterday I realized I had been charged for two months membership fees of $46.00 each. When I called to complain about this, the lady informed I did not click no thanks fast enough and was enrolled as a member. She acted as though it was funny. I too lost the money, as I let too much time go by before I caught the trick played on me. I would recommend everyone beware of this website.

Would love this to be the answer to not being able to find what you want online by asking experts - however it's simply not the case. I asked an Expert Lawyer a simple question on JustAnswer, and their response was, "you need to contact an expert lawyer!" and for the privilege of 30 mins of my time they charged me £5. No problem you think, as it's allegedly a fully refundable membership deposit but what they don't advertise is they don't refund it for 30 days according to T&Cs.

I needed help registering a Kindle, JustAnswer ad popped up on screen with $5.00 refundable offer if they didn't help. I signed up. There was an immediate $25.00 charge added to my credit card as they had from the $5.00 deal. After some back and forth I did get the $5.00 returned as I cancelled within my Tues of signing up. Over the phone I'm being told the $25.00 is being refunded. They know they did nothing. But at the same time showing the credit card where I signed up. They may be helpful to some. All I see is deceit. No respectful business operates in the manner these guys do. Enter at your peril!

I had a simple query with an immigration attorney so I was looking up on internet. Then I came across their website and took $5 trial. After that they charge me $53 as a monthly subscription which I am in no need of. Speaking to the support team they just reply with "you are not qualified for refund". I mean every company understand this and based on the usage they refund. But this company is not at all cooperative. They did not even sent a reminder email or text before deducting money.

No help and they will charge you the membership fee immediately after your "trial" fee. Scam, Scam, Scam. They googled the symptoms and replied with the google results, no help at all. I tried to get a refund on this charge, but was declined. Again SCAM!

They require a fee for a 7 day trial period which I was happy to pay as the service I received was helpful. Unfortunately, they continue to bill your cc as though you'd signed up for their entire service. They claim they send an email warning you of the impending billing but I have no record of these email reminders. They also claim that these charges are non-refundable. Yet when I indicated I was simply going to notify my cc company of the inappropriate charges, they processed a refund.

I signed up for the week of "free" support for $1 to solve an ethernet problem after a recent Win10 update. After 6 days of unsuccessful help, the "expert" asked for a good rating! On the 7th day, I solved the problem on my own and let the "expert" know what finally worked. For several days after that, the "expert" asked for a rating. I finally said "NO". For that last response, I got a bill for $46. JustAnswer has denied my request for a refund twice.

Wanted a part interchangeability question answered regarding my Jabsco electric toilet and went to the top Google search listing: JustAnswer.com. That site sent me to a page that asked for a credit card number before they would answer my question. Sorry, I've been scammed too many times. Oh yeah, if after paying them I don't like/ can't use their answer then I have to do all the work of seeking a refund. Yeah, I'm sure they love to give $$ away. Find another sucker.

Last fall I took advantage of what I thought was a "$5 introductory offer" to ask a pet question (to which I received an unhelpful answer - but I thought "you get what you pay for"). Months later I realized that JustAnswer had billed me $29 per month without my knowledge!! It seems the buried in their Terms of Usage is a provision to automatically enroll me in a monthly subscription service, which I never used and never wanted!! My credit card company sided with them, but I feel so ripped off - such deceitful and dishonest sales practices should be banned from the internet. Do not use this service - a complete and total ripoff - this seems to be a criminal enterprise to me.

I canceled within the trial period of 7 days. I was billed anyways, the chat center said they showed no record. Subsequently gave me a contact number to discuss the charge. My membership information cannot be accessed. The number I called tried to offer a free medical bracelet which I refused, she then told me she couldn't help. When I called the number back I got a message that stated that the number I called was not available from my calling area. This was right after I just spoke with a lady at that number... I had to cancel the card to make sure I would not be billed in the future and will be filing a fraudulent form with my bank stating this company would not work with me or allow me to talk with anyone in charge... User BEWARE!!!

I needed some advise about my Panasonic Viera TV. The first site that popped up on a Google search on "Panasonic Viera tech support" was an ad for JustAnswer. After searching for a legit Panasonic tech support site to no avail, I clicked on JustAnswer against my better judgement. They talked me into a 7 day trial for $1, with 1/2 donated to charity. I bit, and gave them my credit card. Then I typed in the nature of my problem, and an "expert" appeared in a chat box. After giving him more details, he said by text that this would be much easier over the phone, for an additional $26. I replied complaining about this and he failed to answer.

I needed help with some questions regarding my Facebook and had the impression that this was affiliated to Facebook. Regardless, I filled in my details as it was only $2. Then I found out that I would be billed $57 monthly if I do not cancel. I attempted to ask some questions, which the "expert" were not able to answer at all. All he did was paste me some link from Facebook FAQ which I had already found myself (they did not work, which was why I needed to call a helpline). Regardless, I tried several times to cancel my membership but was replied by automated messages asking me why I wanted to cancel and that they would recommend another "expert". There was no way to cancel at all! My account was even locked by the customer service. This is my worst experience online. To ensure I was not billed, I had cancelled my credit card. I hope all online users planning to use JustAnswer will be aware of this.

Display screen on 9-year old refrigerator was not working properly. Went to JustAnswer for help. Paid $28. Austin made a suggestion. I decided Not to follow his advice. Told Austin I wasn’t going to follow his advice. Went back to owner’s manual. Figured out problem myself and fixed it. Next day I told Austin I fixed problem myself. Was not offered refund. Instead was told “to have a nice day”.

I thought I was talking to Apple about a password, that day they charged me $39 twice and a $5 trial offer. They then proceeded to charge $46 a month. I asked 1 question!!!! When I called them said, "So sorry."

First, they say you need to pay $5 down to get your question in the queue, then they add another $14 if/when a veterinarian answers your question. Several hours later I get notified by someone wanting even more money to have me call them instead ($28) and saying I can email a video but that costs more money... so for $19 I got nothing but the runaround. Total scam in my opinion and I should have known that. Don't waste your time or money. They don't care about you or your pet; they just want to scam you out of money. Sad.

I asked a legal question for $5. I was asked to rate the service. I figured they were paid $5 and I was answered immediately. I gave them 5 stars. Then I was asked for $59 to receive a call from an attorney. I declined but continued texting the attorney. I never received a follow-up answer. Today my debit card had what I consider STOLEN from it. I called and was told since I gave a positive rating they would not return my money. I work hard for my money, and $58 for a quick answer that was not helpful is BS. This company SUCKS!!!!

I started to use JustAnswer, typed in literally only part of a question, but decided against it. However, I unintentionally signed up for it anyway and a few months later realized I was being charged $36/month for their service. So I immediately canceled the service. Unsolicited, they refunded the last month payment. Because I could not remember using their service at first I asked them to show me what question I'd asked. They sent it and it wasn't even a completed sentence. So, I asked, given that I never actually used their service, if they could refund all three months? They did! In the email they said I had clearly not intended to use the service so they would not charge me at all. How's that for good customer service? Oh, and all of this - the cancelation, emails, refunds - took place in a matter of hours, even after hours. Given this experience, if I DO ever need their service I will not hesitate. GREAT CUSTOMER SERVICE! - Mike

I went to JustAnswer to get help for an appliance problem I was having as I had used them before and had good results. The product the owners came up with was an excellent idea, to make it possible to get help without very expensive solutions. I had nothing but praise for Just Answer the last time I used it but this time they have changed the whole platform so now it is very frustrating to get their help. I went on their site and filled in some info and then was asked to pay a fee and I thought I was speaking to a person who could help me with my problem only to find out I was speaking to a bot although they showed a picture of a woman. Then they transferred me to store to download their website for my phone which was ok but then after I downloaded it and went on their site I had to go through it all again. Then when I thought I had finally gotten a real person come to find out I had gotten another bot and they wanted more money.

Wrongfully advertised themselves as "Microsoft" so when I reached out to what I thought was Microsoft office support I was asked to put in CC details. After that, the cancellation link for cancelling a membership did not work ten times. The agent came online and told me the "cancellation link does not work and stop clicking on it." They collected $1 for not answering any question and not doing anything. They should be reported to the relevant authorities for scamming.

I tried this and got some great info from a good old boy. Very knowledgeable Toyota mechanic for $26 plus I tipped him $10 for his great help. What I also got was a $34 additional charge for a monthly membership that I didn't sign up for (knowingly). On their webpage, which I late explored, there is a "How much does JustAnswer cost?" question. They do not answer the question but instead state the after a trial period you will be billed. This is a fraudulent practice. So I called and canceled (since their chat session is inoperative) and supposedly I will be refunded my $34 and my account canceled. They seemed fairly responsive this way but probably because they don't want to be taken down by the FCC.

This is the worst, most terriblest customer service I have ever received. I paid the 5 dollars, was unaware of the extra charges that they would charge me for a membership when I already paid 5 dollars for my question!! I called saying how I was completely unaware of the extra charges they would charge me and they would not give me refund. So be careful with the extra money they charge your card because no refunds are apparently possible for this website when now I am sitting here with no membership. Don’t need a membership and paid 55 dollars for one question.

Had a car problem. Asked a question. A polite response which was inconclusive and needed more info. Couldn't provide it. Saw my account was charged $19 plus 2 $5 charges. Tried to cancel. Got a rude supervisor named Ferdinand ** who argued with me about cancelling. What the Bleep. Still not sure my membership is canceled and will never get my answer or my $29. TOTAL RIP OFF.

This site is garbage. I tried this site for asking a "certified" Ford technician why was my LCM acting up. The dude was procrastinating and trying to wheel me in to spending more money and pay for a phone call. Then these people will secretly put charges on your bank account. Don't even try to call customer service. Can't understand a thing they're saying. They don't speak straight English.

Asked question - got response 30 minutes later. Received no valid answer and charges started showing up on my credit card the next week. Had unknowingly signed up for a membership. Said free answer for $5. Very misleading. $34 charge showed up on 7/4/19 and I contacted them the next day. Too bad - membership canceled - no refund. Do not do business with them. Scam.

I had a question about my taxes. Answer was on the internet. Thought they took my 5 bucks for a lame answer. Apparently, I joined and started a subscription. When I saw they had charged my credit card for 2 mos. for $28.00 a pop, I requested a refund two different ways and got the same answer twice. READ THE FINE PRINT!!! Ironic, they seem to help with such problems, not create them. Reading the reviews, it seems this is the way they generate their income!!!

The website itself is terribly laid out with tons of busy and confusion extra junk that distracts you from getting "just" the answer. They have a fake AI bot customer service chat that is constantly popping up that is not only completely useless but is also very distracting and annoying. The process of getting an answer and getting connected to the expert was terrible and also very confusing with lots of junk email with ads for other services and an "assistant" which had nothing to do with my question. Trying to communicate with the expert was also clunky and confusing as they added other "experts" to the page and the email instead of the one that was actually answering my question.

I'm living in Germany and asked a question regarding my tax returns. I paid 5 euros for trial membership and waited for 4 days to get any reply from any of the lawyers. I didn't get any reply, contacted the customer care and they all said, "We have put your case on priority and will assign a lawyer soon," but took 4 days for them. I cancelled my trial membership as a result and I'm really happy about that.