JustAnswer Reviews

Our dog got a hold of a cake of rat poison. We caught it pretty quick and contacted "Just Answer". Dr. Rebecca was so quick to respond and and we gave him hydrogen peroxide. He threw it all up and she then told us what to watch out for. She also told us to keep her updated and if we had anymore questions to contact her. THANK YOU!!!

I communicated with Pete who gave me accurate info and diagrams within minutes. He answered my follow-up question just as quickly. Having advice from a qualified professional like Pete is so much more credible than hearsay on the Internet. Thank you for eliminating my concerns and thoroughly answering my questions!

After talking with JustAnswer.com twice I was issued a full refund.

I used this service 1 time and never used it again. However I paid for the service for the one time use. I canceled my account in October and didn’t get charged again until today. I immediately contacted them and they acknowledged I canceled my account however it showed as still open???? What??? I then asked them to remove the charge and all would be good and completely remove my account. They said it was TOO LATE to give me a refund. However I would not be charged again. Very confusing! This type of nickel and dime service is obviously a bait and hook operation. Be careful if you want to use them!

Registered to get answers regarding Hvac, did not get any anwer from first tech as he was rude and frustrated. Second tech was also no help as I had questions regarding nest thermostat. Later I saw I was being charged 29 dollars every month for 10 months which I did not notice till today. I never knew I was enrolled in membership.

I used JustAnswer in early September for a single problem. I got prompt advice but it didn't resolve my problem so I cancelled my trial membership and went elsewhere for the help I needed. Just today I noticed that I continued to get billed for the past two months, including a bill that is currently pending on my credit card. I called to cancel AGAIN, was assured I am now cancelled but given no confirmation number or other proof and was told none of my money could be refunded despite not having used the service since September 7.

I had a specific question about a tractor asking what specifically whether there were hydraulic lines behind the dashboard. Anyone with a schematic could tell in an instant but I didn't have one. The answer? "Take the dashboard apart and look". I looked online how to cancel but that was not available at that time. Then they charged me $34 to 'renew' my membership. AFTER I was charged, then the Membership button was available so they got me for one $34 payment.

I asked one question, paid the $5.00 trial offer for seven days which I assumed based on other trial offers is automatically cancelled. Instead I was charged 53.00 for a service quoted for $5.00. I called requesting a refund, but was denied. I have never experienced this before. This is more of a scam based on the payment model which is used to hook customers in and take money out of their account with the explanation of "you didn't cancel" knowing that the person is only utilizing the $5.00 seven day trial offer.

After a very negative review on my part, I finally got in contact with customer service at JustAnswer.com. I stand by my statement of backing out of website without joining. My question was answered. To what I’m not sure. Had no membership, my email was not sent answer. The gentleman I spoke to was genuine and helpful. Unbeknownst to me, I understand you can ask a question and as long as your credit card information is, and, or, was, filled in, the answer will appear forthwith. After routing the answer to my email while on the phone, I guess I can’t complain. 54 dollars for an answer from Jim the Ford mechanic is what I asked for and got I’m told. Lesson learned. I agreed to this one time charge. I was assured of no further charges to my card. I can live with that. Thanks customer service. I’m sure I put you through the paces. Lol.

JustAnswer refunded the charge for membership and restored my future business. Other than this issue, their service has been helpful.

I had paid $5 for a questions that was resolved and that was fine, apparently there was a 7 day trial period. I had asked the question on November 2nd, cancelled the membership on the 9th because I did not want it I just wanted the one question. I did it within the seven days I had called and a woman replied saying it ended on the 8th which makes no sense. That’s 6 days? Not even a full 7 days. I did not receive any type of email or notification saying I was about to get billed or my trial was about to end. I would like the $28 charge for the membership I don’t want back onto my account.

Initially I had a good experience with justanswer.com. I had to ask a lawyer a question about businesses facilitating people getting sick by flu or virus. The lawyer (Debbie) was very direct and gave me her opinion on the subject. Which I respect and responded in kind. I then ended the discussion with a thank you and I thought that was the end of my justanswer.com experience. I paid a 5$ fee for the question I asked and felt like that was fair. 7 days later I got a notification from my online banking that I had been charged 66$ for a membership. Which I did not authorize or give consent to do. I am now in the process of getting my money refunded (lovely experience).

Money well spent for phone conversation. I was given valuable info, advice and encouragement. My boy is fine now. Thank you so much. You folks are the best. I will be using your site again. Everybody have a great day!

Problem with my Whirlpool washer controls. Just Answer was great and my technician knew exactly what the problem was and was very fast in explaining what to do and I'm sure saved me lots of $$$$. Thanks again and will be sure to use "JustAnswer" again with my next problem!!!

Just answer has helped me so much with my anxiety and what to give to my children. No need to run to the Dr's office and spend hours sitting waiting to be seen. So far, I explain my situation and up to now all the Dr.'s have been accurate on my diagnosis. At first I was skeptical so I went to the Dr. only to hear the same advice as just answer. You simply post a question and the respond only takes no more than 15 minutes. That quick. If needed they will advise you to go see a Dr. I feel safe and some of those Dr.'s have a lot of experience plus good credentials.

Information provided was easy to understand, prompt and accurate. I found the process helpful and was surprised but pleased at how quickly the response was provided. My problem was resolved. I was not aware of this service prior and would recommend it to others.

The Response and the timely manner in which it came was great! Very informative and helpful with all my questions! When I had a secondary question....I received a reply within minutes! Thanks again for your help!

Really a phenomenal service, I am truly amazed. This should be the go to for affordable legal assistance, especially In Pro Pro endeavors. The response to my questions were super fast and again, I am amazed. I am recommending this service.to everyone I know. Who knew a service like this could exist.

The independent living facility requires all residents who use walkers to sit in the perimeter seats in the dining room. No other facility owned by the same people have this requirement. I believe this facility is discriminating against residents that use walkers.

I rate this site highly. Got some good tips. As I said did not hit the correct button indicating that I greatly respect the site. They most assuredly gave me great options to pursue for my aging puppy with many ailments. Revered me away from some things that STEERED ME CLEAR of some options I was thinking I should pursue that would limit her life and offered plausible examples to help her.

I was having difficulty with regard to scanning images from my printer to my laptop. I kept getting message telling me that the computer was not connected. However, the computer was connected the printer via a USB cable. Karthik remoted in to my laptop after asking permission to do so and set up the printer to enable me to scan wireless. He was polite, knowledgeable, and easy to work with via online communication.

Dr. ** was quick in answering my questions & was good enough to also recommend some suitable antibiotics. He certainly did help me. In keeping with my experience, I would not hesitate to recommend Just Answer to all & allied & good business to them!!!

I needed information on immigration laws and I spoke with Eric. He called me right away and answered all my questions, I'm totally satisfied with my questions being answered right away, I would recommend them to anyone seeking answers about any legal issues they may have.

Initially set the language up for not to be English in error; was provided information on how to go about how to change it. The change was completed with little effort and time. Also provide a link to a youtube video that I couldn't find by myself. A+++++.

The lights on the front of the refrigerator were flashing occasionally for several weeks. We had a repairman come and he said it needed a new power card and it would cost about $800-$900 for him to get one and come back. Suggested we buy a new refrigerator for twice that price. I looked online a found the same card for $275 approximately, and ordered it. Had trouble putting the code into the card so I contacted JustAnswer and they directed me to the correct way to code the card..It worked the first time I tried. Much appreciated.

The software vendor advised me that Windows 10 was somehow preventing me to install the software on my computers. After several unsuccessful attempts, I contacted Just Answer for assistance. The expert, Lakshman ** looked at the issue and offered remote tech support and took control of my computer. After working on the issue for about 2 hours, he was able to install the software. Lakshman was very professional and guided me step-by-step with the installation process.

Met with an attorney who was amazing, she listened to the issue was extremely supportive and offered very sound advice. I would highly recommend. Registering was quick and easy and I was connected to the attorney within a few minutes. Thanks so much for this service.

Fast, simple for a woman stuck in the 20th century to get 21st century answers! Thank you so much for your prompt and simple to follow instructions. We had a answer to our situation within 10 minutes or perhaps less. Expert was polite and very knowledgeable plus offering additional assistance and the website to order what we needed.

For more than a week I have been trying to enrol in a health care plan but several issues to Fiona and JRay were very quick in their response to my queries regarding the difficulties I am encountering in getting health care plan. Their answers clarified things. They were generous enough to give me the contact numbers/links that I would need and offered suggestions to resolve my issues. Glad to discover JustAnswer!

I really like how the technician stayed with my situation until he was sure the was a resolution to my problem. He solved the problem in record time. I'm very pleased. So far as this area is concerned, How do you dictate how many words to use....especially. I've given my response and that's all I have to say.

Was unable to get to my other email account on earthlink. After 1/2 hour trying on my own and short of patience I stumbled accross this web site. Posted my questions and with in a few minutes got my answer. Like have your own IT dept 24/7.

My hybrid car showed a HEV warning and it would just not run. It was a long shot and tried for an answer. I got a very good answer and tried it. Even though it didn't work the service and the response was very good and Cam was very nice. Now I'm doing as he suggested and taking the car to the dealer.

I had a question about some very old books. I received a reply with minutes and even suggestions on how I could sell the books. Because of the quick information I asked more questions and all were answered in the same timely manner. An easy way to get the information you are looking for.

4 cylinder 2006 Mazda Tribute with check engine light. Mechanic read the ode and said it was coolant temp sensor. He recommended I buy it and install it myself - a cheap and easy replacement. I purchased the part and googled installation. I could not find the location. After frustrating hours I called Just Answers. I was hooked up with a mechanic that ended my confusion. My Mazda has a cylinder head temp sensor, not a coolant temp sensor. He sent me a diagram with the location of the part and the tool needed for the replacement. Fixed it!

Pete was fantastic. I'm not the sharpest when it comes to technology. Pete was patient and his kind words helped me follow through with his directions. It was a pleasurable experience and will use again. If only my past experiences had been like this one it would have made a difference in my life. So easy and simple. Thank you Pete!

I had a bad wire and several knowledgeable professionals helped me diagnose the problem. Very helpful and very knowledgeable. The information was stuff that I couldn't find or search for online. Well worth the 5 dollars for the initial trial. Would highly recommend. They answered many questions without growing tired of my questions.

Light switch failed to work. I have low fixit ability. Had doubts about my self repair but thought the fix might be easy. Just Answer did make it easy. It was worth the time and money. The expert made my problem simple. Gave me the part number, source, and simple fix instruction. I am happy!

I didn't know who to blame, my bank or the debt collector, but the attorney I spoke with was very helpful and informative. I understand now why it takes 3 years of law school and then practice, because as a layperson, I had a lot of information, but did not know what to do with it! Legal Eagle to the rescue. I probably have 1 more question, but it is totally worth it. I couldn't have figured out what to do on my own...and I know I can come back to JustAnswer if I have another question about this issue. Just think what hiring attorney costs, then remind yourself how valuable the information is that you get from these experts! I feel like I just bought "life" insurance!!! that I can use while I'm alive!!! Love it!!!!

I was having trouble with my Duolingo account as access was being denied on my phone. The issue was fixed quickly and the expert was very personable and professional. I would certainly recommend Just Answer to a friend. Thank you.

Saving a pdf file to Google Drive/Docs. I have to say that the first guy I got hooked up with was not very helpful at all. I mentioned that when asked how my experience was so they were very quick to hook me up with another guy and he was great! He suggested an app and walked me through the process until I was able to actually open particular pdf file in its entirety. I am curious to see what other services they offer - it's a brilliant idea!

My experience with JustAnswer.com was a 100% satisfactory. Ian resolved the issue - an email account that wouldn't work so quickly! JustAnswer.com is very professional and the customer service person was polite, friendly and very professional. It is an all around positive experience and I would recommend them to a friend without any hesitation. Thank you. Josie

Even though they didn't answer my question directly answer my question They did tell me about this antibiotic and how it didn't cure my parasites but bacteria. I feel very relieved. Thanks JUST ANSWER. WILL DEFINITELY USE YOU GUYS FOR EVERYTHING ELSE YOU OFFER.

Leagle eagle was spot on about being an "at will" employee, explaining about nursing employment policies being unfair and punitive. Also he pointed out that a toxic work environment can be avoided by changing employers. Gave me the right advice also about notifying the health department about sick employees coming to work to avoid getting reprimanded for week end call outs, putting co workers and residents at risk. Excellent advice.

The time and effort put in with multiple attempts to get all folders and subfolders into a new version of Outlook - went way way beyond what I expected. Rennan, the PC tech must have spent 3 hours online - way beyond the call of duty!!!

Received excellent help when my printer was giving me error messages and wouldn’t print pictures. Mohamed walked me through a way to fix the problem. Great help. This saved me because I needed the pictures for a presentation to school children.

The query was answered promptly & fairly. Thank you! I would highly recommend this site to anyone with a legal problem. The cost was so affordable & some of it was donated to charities which is awesome. Well done to everyone involved in setting up & servicing this site.

I had a problem with my GPS. I contacted the manufacturer of the GPS and got no help at all with my problem. I will never buy a product from them again. I contacted JustAnswer and was quickly assigned technician, Russell **, who grasp my problem and did his best to solve the problem. He was timely in his response and I appreciated that.

Ask an Attorney. Within 5 minutes I not only had a comprehensive response but also an additional response to 2 questions I had as a result of the original reply. Would recommend this to anyone in need of legal assistance before proceeding into any legal entanglements.

They take your money even after cancelling!!!! Tried to call and get refund and they were rude and cursed at me! Stay away from this horrible site. Not worth the hassles! I am calling BBB and local law enforcement.

I am Usually careful with online vendors because they are slick at getting you to start a recurring account. So was surprised to discover a $40 withdrawal from my card and then discover it was the second time. Was able to get the second one reimbursed but their scheme worked at getting an extra $40 from me.

I got the question answered but when I cancelled my membership on the 2nd they took out $34.99 out of my account on the 5th. After calling customer service, I was just more frustrated because they told me to take it up with my bank because they will not return the money into my account. I would NEVER recommend this company and DON'T get a membership. Reminds me of AOL back in the day.

I knowingly signed up for a 7 day trial with my credit card and used their phone call service with a lawyer, which I paid $59 for. I was satisfied with my answer, so I cancelled the service right after through their website/my account because I had no reason to keep using it, and I'm well aware of the "sign up with your credit card" scam. Big mistake. I should have sent them an email so I had proof of a cancellation request. Three months went by and I was charged $53 each month for their membership for a total of $159. Why would I pay for a $53 membership with unlimited phone calls 7 days after I paid $59 for a phone call? When I called them, they basically said, "You didn't cancel. Do you have proof? No? Bye."

I had some serious questions about issuing re: employee law issues and they were answered quickly and professionally. Highly recommended. Normally these sites are a joke for advertising or to get money and give nothing really helpful back to Help you get REAL answers. This site was great!!

I needed legal advice from a qualified Family Law solicitor. I was given clear and concise advice and told of my options to resolve the matter. It was very good to make contact within minutes. This is a valuable service.

Locked out of Microsoft Outlook access. Brian ** was very professional and spent a lot of time looking for reasons, running a full system scan and re-establishing contact. The issue was dealt with and my services returned to normal. Much appreciated. His commitment, determination and personal interaction was commendable.

I panicked when - after I brought my cat home from the vet - he appeared to be in a lot of pain and eventually yanked the vial from the catheter he had in his back. My Vet office was already closed - and does not have an after hours contact person (which I didn’t know). I was given very helpful information using this site - otherwise I would have taken him to the Pet ER unnecessarily (because I literally had no idea what to do). I had already spent $880 to get him fixed up (from apparent wounds from fighting...) and my poor cat had already been traumatized with two different surgical procedures... so getting the information I needed to help me determine whether I should take him to ER or not helped reduce the stress on an already stressful situation. She was very friendly - and patient with her responses. (I needed things broken down into very simple terms. Lol.)

The person who began to help me was knowledgeable and prompt. The problem was that we got disconnected in the midst of the chat, and when I tried to get back on, my screen told me that I had been "locked out" of their website. Now that was rude! Nonetheless, even after I was locked out, the tech guy gave me a detailed answer to my question. I have not tried yet to see if his answer will solve my problem.

Good help. Thanks. Fed the cat tuna mixed with sugar and he is ok 12 hours later. He vomited honey and molasses but was able to keep the tuna down. Thanks for good help. That is all that I can tell you.

Problem with my Jeep. The expert I talked with was very knowledgeable about my vehicle. He told me to all the right test to get to then answer. My vehicle did not want to start at all. Now I am just waiting for the part to come in as ordered. When it does I will install it and be on the road again. Thanks Ron.

Help with Microsoft Word. Once I finally connected to my tech person (Rakesh) it went OK. The problem was the response time and which button to hit to respond. After entering all my credit info I expected to be routed directly to Rakesh but instead was left waiting for so long I began to hit other choices then got directed back to the credit page again and again. Not wanting to re-enter info for fear of double charge, finally got back to a page where I could communicate with Rakesh. Your directions as to what to do each step should be made much much more clear plus the wait time between each text should be speeded up considerably.

The first lawyer told me the same thing but the second lawyer I spoke with went into more detail and she explained exactly what I needed to do to move forward. I was told something different so I'm really glad I found JustAnswer.

Very swollen leg for nine days. Unsure whether to go to a hospital emerge. The doctor on Just Answer said, "Yes" - could be a clot or an infection. I went to the hospital right away - and was released in about 12 hours with correct answers and prescriptions. Thank you very much. (It was a clot).

Ive used Just Ask on several occasions for a variety of reasons. Their response has been quick and accurate. Very impressed and wont hestitate to use again. The expert seem genuine and eager to find you a solution. The whole process is very easy to use.

Karthick really helped and fixed my issues with no time. He took control of my computer, went through everything and correct many other faults in my pc by explaining every step with me with lot of patience. Very pleased with my first time use and thank you to Just Answer.

I had a little porcelain doll I was planning on selling for ninety nine cents but I found Just Answer and discovered it was worth $20.00. I plan on checking any item with just answer before I sell. I am going to check china my mama left me not to sell but to get insurance for my own peace of mind.

My oven door inside window cracked and I didn't know how to locate the part number of the parts I needed. 'Just answer' was able to provide me with the part number and where to purchase the part. The installation looks simple but if I have problems I'll ask them for help. This is a great service if you want to save money and do it yourself. Otherwise, you can have an outside technician come to your house and charge you three times the amount to fix your problem. Thanks you 'Just Answer'!

A grey film started to coat our toilet boils, not gritty like a break in an outdoor pipe would cause, but slippery. Tried Clorox tablets in back of tank which didn't work. We have a Kinetico water purifier. Your responding plumber asked name, age and locations of our toilets. His final determination was that we needed to have our water lines blown out to remove whatever had occurred in the inner surface of the pipes themselves. He even sent a multi-paragraphed how-to-do answer if we wanted to do our own work. We will call a plumber. Very satisfied with this website and the plumber who was quick to answer, kind, and thorough.

The lawyer was very helpful in clearing up my questions about a trust that was closed and did not need to be reopened. I felt comfortable about discussing a trust matter that is being in question right now. I recommend this service to anyone seeking legal help.

I am experiencing issues at work and while I have not been terminated I have seen actions that indicate it is imminent. There have been unsubstantiated accusations and poor performance reviews and when questioned were met with retaliation. The attorney was able to provide me with clear and concise information which was an aid in me making a decision on the path forward. I had several questions that were successfully answered.

I got an answer to my question within minutes of asking which was extremely quick and helpful. The appraiser was very knowledgeable, and was very willing to help. He explained how he arrived at the price he was recommending for my piano. I had a good experience using this website.

The Dr. Was accurate in his diagnosis with my dog. I appreciate all he told me. We have to put my dog down. Thank you so much for your input. I would use this service again, and highly recommend it to others.

I would like to compliment Robin for her answer to my recent query to "Just Answer." Robin answered promptly with a concise, clearly-worded answer (an answer that even I could understand). I was impressed. Because I expected my inquiry to take considerable time for me, it was a pleasant surprise for Robin to provide the information I needed in under five minutes.

Good job helping get setup on cc... They were fast in replying... I will use again and tell my friends tell my family. If i need again, i know where to go. My wife thing the best also. I do not have bad...things to say...hope. Everyone... is the same. I cannot think of any thing else... Bye hope i dont need you anymore...

I posted my question and received an answer, right away. The attorney was on vacation and still took the time to gather additional information and give me an answer to my question. I would highly recommend this site and their experts.

Very accurate and informed answers, tried their absolute best to get me satisfaction. Could see the mechanic knew the vehicle well and source of parts to complete what I wanted to achieve. Will definitely use again. Recommend you use this service if you want credible honest advice.

I had made a verbal agreement with a nonprofit organization, but later changed mind because I didn't feel comfortable with it. I went with another company. Wanted to know the consequences regarding my decision. He put my mind at ease.

Kimera ** gave me the answer I needed for my current legal situation. Now I can go to Small Claims Court with confidence and win! The other driver never called her insurance for a statement. That me put in a bad situation. Over two months of car rental and $2500 out my pocket. Court will make her pay me. Thanks for the great help. David

I received clear fast answers to the first stage of a disgruntled employee suing for violation of wages. I have used Just Answer before with the same great results. Cost is always fair. I highly recommend using Fast Answer for quick clear advice.

I honestly signed up for this service because I seen it on advertisement on the internet. Honestly I can't afford the monthly price and only sign up for it for the free trial and now that I'm trying to say I've spent three hours going through all different questions. I have in my life going through everything you're talking to different doctors getting different advice and I'm so impressed is completely happy with the service. I wish I could keep the membership but I just bought a house and I can't afford it. I will so very much recommend this website. I talked to a different doctors among all the other people that I talk to you today about different Behavior concerns I have with my puppy and the doctors were so down to earth and it actually felt like they cared about my concerns???? Im so impressed and grateful for everybodys advice/help!!

I would love to thank Zoey very much for all the answers she gave me. I feel so much better now! I would recommend you guys to my friends. Zoey has been a great help! Thank you very much! Very professional!

They finally showing their scam today. Glad I was looking out for them. I also had some body get me a message I had won 150000 dollars. All I have to do is send them 1200 dollars. I block the person that messenger me about the thin on messenger. Ingot called some terrible names almost like the steam card scam you got Last week. I am tired of this. Get a another answers yes no maybe. Oh one guy still loves me. Today he asked me to get his money from his account 37 000 for his daughter's and 150000 for equipment for the job in India.

I bought a new remote for my ceiling fan/light. I couldn’t get it to work. I got connected with electrician George, who taught me what a “dip switch” is, how to find it, and match it to my old remote. Like magic, my new remote started to work! He was fantastic, problem solved in 3 minutes!

A Schuyler, Genealogy Expert. Has dug very deep to find historical records of my Great grandfather. Having to check records in Poland/Prussia and Germany. To find information on my Great grandmother as well is absolutely brilliant Champion effort by the team. Thanks for the excellent work. Greg

I can't say enough how fantastic this site had been. I had 3 big issues and worked worked with 3 different lawyers. They were a gem. Great help and suggestions. More power to the time of these expert and beyond imagination site. Go for it 1000% thank you to Ms. Olivia, Ms. Melissa and the lady from Legal gem. Thank you to the thoughtfulness of the creator of this web site. Thank you all. Jina

Asked the question and received an excellent reply that works. Waiting for the answer was somewhat like waiting for paint to dry, but truly, I did receive my response in a timely fashion. Would recommend JustAsk to friends and family.

I was locked out of my email of Microsoft Outlook because I had to change my password for my Internet provider. I could not figure out how to change the password in Outlook by myself. I tried to call Microsoft but could never talk to a person. On their customer service page they said if you want a quick answer to call JustAnswer and gave your phone number. I did an online chat and your technician fixed the problem in a matter of minutes. Thanks so much. It’s very important for me to access my email through Outlook.

My experience couldn’t have been better. Loren was very prompt in responding and professional. Although I didn’t receive the answer I was hoping for, it was what I was expecting. He was very kind and thoughtful in giving me information that he knew would not be what I wanted to hear. Definitely 5 ⭐️⭐️⭐️⭐️⭐.

I am a senior with few tech skills. I contacted what appeared to be the ways to get an answer to my problem of a show I paid for suddenly not showing up. Zero replies! When I found Just Answer it took a while but they gave simple to understand possible solutions (ie., if that doesn't work try this...) and sure enough I will soon be happily watching the next episode.

I was very pleased with the service and direction. The technical difficulties were completely fixed and understanding. I thank you for all your help. You all are very good at what you do and I would recommend you to my family and friends.

Be very careful. There are some good review on here but there is an element of a scam. Six months ago I asked a vet a couple of questions as part of the 7-day trial offer. I was ok with the professionalism of the questions. I never saw a disclaimer saying if I didn't cancel the trial I would charged $29 a month for membership. I am a senior citizen on a fixed income. My husband and I both have major health concerns; he's been In out of the hospital and I didn't check my bank account until Today.

Easy to use. Quick response. Greg was quick and very knowledgeable. He gave me several options to check out. He even sent me a link to a video to watch. I’ll be using them again when I have other issues with my vehicles.

Using just the $5 texting service, Austin was able to analyze my refrigerator issue and saved me a few hundred dollars. Replaced the emitter instead of the motor, which was recommended by two other services. Would definitely use this service again!

There was a conflicting issue with an inheritance as to whether or not my children could contest and inherit part of my real estate. One side said they could (based on a 50/50 split), the other said no, IF the property was in title as Joint Tenants. The later was, in fact, so, and the issue was resolved very fast with Debra who cleared the matter up decisively and fast. Her answer also agreed completely with my sister-in-law, who as a Notary Public, supported this result. I really appreciate this professional service for the price I had to pay, especially as an 80-year old senior who has limited funds for an in-face consultation.

The site expert provided excellent advice on fixing. My whirlpool dryer had suddenly stopped heating. The expert's advice was the thermal switch as the most likely problem. Further trouble shooting verified. Simple parts ordering and part replacement corrected the problem.

Q&A dialogue leading to a Dr. review was very helpful and quickly conveyed to me. This is a good service!! Muscle spasms from deficiencies in minerals -potassium and magnesium is now being corrected and I am recovering from symptoms and effects.

Our little Rat Terrier ate quite a bit of chocolate, because of his size we were worried. We went online and chose to talk with a vet, he reassured us that since he had vomited most of it up he would be fine, but to watch him and have him drink water..

It's pretty amazing to be able to be directed to a medical specialist who will take the time and answer all of your questions without being in a rush to leave.... Rather than use the talk on the phone option, I chose the chat option because I was cooking dinner at the time and by texting I could multitask. The first doctor I spoke with did not know the answers to my questions, so he deferred to another doctor, and when she came on, she really knew her stuff.

First of all, Dustin stuck with me during the migration ordeal created by M/S OneDrive to port a Win 7 64-bit CPU to Win 10 64-bit CPU.So very many unnecessary problems were needlessly created by the OneDrive product with lingering hooks into both of my computers. The apparently "effortless" suggestion from M/S to use OneDrive for a straightforward migration was anything but. Dustin softened the level of frustration by offering an understanding demeanor and solid technical expertise to navigate me through and get me out of the weeds. He was a very useful technical sounding board! I do appreciate his help very much. Thank you!

F150 intake manifold question. They sent me drawings on what I need to do. It tells me how much work needs to be done and how many new parts I’ll need. They were pretty quick to get back to me. The drawings were actual factory details.

John was very thorough and patient. He found my problem on my computer and fixed it. He also honestly told me he was not Apple expert which I really appreciated his honesty. I will be contacting Apple regarding my IPad. I will definitely be using your services again.

Having severe leg pain for 6 days. Your rep stated that I should not have such intense pain. Will go to third dr today to have it checked. Your rep stated that I possibly have a pinched nerve in addition to DVT because DVT would most likely not cause severe pain. Really helpful and will see primary today at 11:30.

My washer had gone out and it was nice to be able to chat with an appliance expert. We went back and forth on diagnostics and we were able to pinpoint the issue. I wouldn’t have been able to do this by myself. I will use the service again in the future.

I had trouble in reverse and turning corners. Eventually it wouldn't move and had to be towed to a place to check out. The 4-wheel drive locked up (it wasn't turned on) and the differentials were worn out. Due to your knowledge I was told it would be dangerous to drive in case of a sudden stop. The truck was taken in for a second opinion as suggested.

Very happy with the promptness of getting back to me and advising me on steps I could take to get my puppy to eat and drink. The advice I received was beneficial to getting my puppy back on track and a huge relief to myself.

I could not leave a review on a website and was following the link etc. The tech help I received was quick and easy. Much appreciated. Thanks to Just Answer and their proficient staff I would not hesitate to use them again and refer them to friends.

I was having issues repeatedly with Microsoft that I couldn't solve on my own. The online technician took over my computer and was able to quickly resolve my issue. I learned so much from what the technician was doing and could view what he did to fix my system. Thank you!

It can with all honestly say that various people were involved with my query and it was solved so quickly that I was really surprised. Because here in South Africa it was morning so it must have been evening or even late in the night and they still responded. THANK YOU!!.

Within an hour of finishing yard work, my 65lb 1 year old dog turned lethargic and refused food, a first! It was a Saturday evening and I was panicked! The vet on Just Answer responded so quickly, suggested a course of action, and stayed with us until my pup was back to his old self. Seemed to be gastritis from eating something in the yard. I feel confident with the providers on here and comforted knowing they are there whenever, just in case!

I was very impressed with Dr. **. Her very first response was very lengthy and went over the many potential issues that could be causing Marco's problems along with follow up questions. She was quick to respond and help me narrow down what the most likely issues would be as a place to start and offered to keep in touch as things progress to see if he improves. I wish she was here locally as his vet!

My 8 month old English bulldog ate Duraflame logs. Doc Paul answered the call and helped me get through this. The logs are not toxic but the wood in it can constipate the pup. The doctor assured me and recommended to feed her pumpkin for the next few days. He is still helping me monitor her on this second day. Thank you Jesus! for his wisdom and patience and bless all those that give their services to help others through the Just Answer app.

Greg was very helpful. He ask the right question to get to an answer quickly. He gave good advice too. He help to confirm some info I got online as well. Unfortunately I could not finish the conversation because the 1 week trial ran out. :^(

Just Answer provided quick and professional response. Highly recommend using them especially helpful when you have the results of an MRI but no explanation yet from your own doctor. I had difficultly uploading the MRI report and they let me text to a cell phone. I highly recommend Just Answer.

I signed up, intending to ask questions only for a single question. The answer to my question about socializing cats was good, but not great. I forgot to cancel, and they started taking $30 out of my account monthly, with NO reminders. If you take money out of my account, I expect an email the week prior and/or an email receipt.

The gentleman (Barrister) that helped me was very precise with his answers and really helped me understand what legal documents I received. I was very confused and come to find out the legal documents had errors and even my name was incorrect. I felt so much relief after getting his professional advice and him shedding light on the matter. Thank You for your services!!

Kenmore side by side. I find it unusual that nobody can figure out this problem with accuracy. I have been told by several different individuals to replace this that and ever yielding results of satisfaction. I appreciate you trying and will consider using this platform in the future. Have a blessed day.

Sam was very attentive and prompt with his answer regarding my computer problem and gave me a very comprehensive written method explaining what to do to fix the problem. The service was very good. Yes, I would use 'Just Answer' again.

A fraudulent credit card was opened in my name and a $15k bill has been racked up on it. For months I’ve been going back and forth with the bank who is trying to hold me liable. I was given very clear information on how to proceed by the lawyer I spoke to and feel much more confident that I cannot be strong armed with the evidence I have supporting my claim of fraud.

Josh worked my Problem and provided me with the complete Internet address for Trip Advisor Help line. With his info I was able to connect to TA. (Which I tried to do for over an hour.) Thanks, I gave Josh the highest score because this Older User couldn't do it.

JustAnswer promotes a single answer but then continues to bill at $46 a month. It has taken me 4 months and over $150 to stop the billing. Do not get enmeshed in this scam unless you want to spend hours trying to stop the billing.

This is absolutely a terrible place to go if you need help for a pet in distress. I Googled for some kind of help for my dog who was having problems and of course this happened on a weekend after hours so finding an actual vet was going to be hard and expensive. Found Justanswer.com and started a conversation about my dog and was told an "expert" would be with me soon. I looked to see how long it would be and it said approximately 8 minutes. It has now been over 8 hours and I have received NOTHING. I implore you to find some other means of help if you have an animal in distress. I still have a dog in trouble and this website was absolutely no help at all other than to take my money.

Used JustAnswer for a question I had. $5 was the charge to ask the question for an answer. Just noticed they have been hitting my account for $34 each month since April. Called the company and was told they will only refund 3 months. They took $270 from my account and refunded only $102. They told me they sent an email telling me my trial period was over which I never received. But I received the emails on the 3 months refunds they sent me in my inbox. They still owe me $170. This is a SCAM to get your money.

Never received notification that trial period ended. They just keep billing. Legal? I think not. When I did need the service no response for 14 hours during which the system kept trying to charge me. Told I would get a refund for the 6 months of premiums the company stole. Nothing yet on that front. If you need a vet go to an emergency animal hospital. If you have used this service and experienced what I have I urge you to contact your State Attorney General's Office and file a formal complaint.

I didn't receive help after paying and asking my question. After a couple of hours someone asked if I still needed help. Since I was all done cleaning up by this point (the problem not even addressed) I asked for some possible troubleshooting ideas for when I got back into the project. To this end I got messages saying someone's working on it, but no actual response and it's been over 24 hrs.

I paid $5.00 for a trial weeks membership. I asked my question. I cancelled the membership the next day. I was then billed $30 for each of the next 2 months. When I called a person identified as ROME stated that I was never billed. I filed a dispute with my credit card company. BEWARE, ONCE THEY GET YOU CREDIT CARD PAYMENT INFO, THEY WILL CONTINUE TO CHARGE YOU!

Signed up for JustAnswer with their free trial. Their tech contacted me. He told me to do all the things I had already. He was trying to be helpful. He had no clue about the problem which is okay and then he said he would ask other techs at work the next day and get back to me. He never did. Then the barrage of emails started. Begging for tips and surveys. Over and over. I sent emails asking them to stop and they said they would. Next day here they come again and then the next day and now my comment. I would NEVER recommend this company because the tech did not really offer any real solution, never got back to me and they ABUSE the EMAIL process.

I was scammed by these guys. They make it very unclear what you are buying and getting for your service. I used it once. Very unsatisfied with service, and they would not refund money. $46 a month, plus $.10 every time you ask a question and confusing membership rules makes this site a rip-off.

I accessed their site when it stated it's only $5 for asking a question & which wasn't even resolved! Then I was charged for a hefty membership fee. I didn't even sign up. Thereafter they even charged me a second charge the following month for doing nothing! If this is not a scam, I would want to know what it is! Unless I'm refunded for the monies unknowingly deducted from my bank account, I'll keep posting on all review sites regarding this very bad experience! I will not allow it to continue taking people for a ride!!!

My wife passed away and I had a question regarding social security for my wife, my minor child and myself. These ** didn't answer my question and continually charge me monthly when I told them to stop. POS scam!!

SCAM ALERT - DO NOT USE JUST ANSWER! I signed up for the trial back in July. After being unimpressed with the legal advice I received, so I canceled right away on Jul 5 2019. Unfortunately, JustAnswer is not to be trusted. When they say they have canceled your subscription, they do not. Several months later, I realized I was still being charged $53.00 a month. If there was a mistake, I should have received a reminder email one day before being billed as the website promises, but never received any reminder before the end of my trial period. I'm sure that's part of the scam. I have notified my bank of the fraudulent charges. SCAM Company - RUN!

I foolishly paid $5 for an answer to a question thnking this was a company I had bought a product from.. Apparently this makes me a member and there is an ongoing charge of $66. I had advised them I was not a member after receiving a deluge of emails, but nevertheless their advice came. I was to be charged $66 on 25/10/2019. I had already cleared funds from the account after realizing my mistake. I had consigned any further emails to junk but looking in that folder I get the notice about the charge. I have advised my bank and asked them to let me know if there is an authorised charge attempted on my account. BEWARE.

About two months ago I decided to give this site a try in regards to finding parameters for a Cam Retard PID value for a scan tool program that I use. The site put me in touch with one of their automotive technicians/"experts" and I had to explain to the guy multiple times how to adjust the timing on my vehicle via a Cam Retard value. I repeatedly explained it to him before he finally understood and started doing internet searches... Hold up. You advertise your support techs as experts and he's googling stuff? I don't need to pay someone to Google stuff I've already googled myself.

My 16 year old son who has a learning disability was uploading the Walking Dead series onto his X-box via his microsoft account. He simply wanted to know more info about the series. Disappointingly he was directed to "Just Answer." On the 14 October 2019, he paid $5 (Trial) for his question about the Walking Dead series which they were unable to clarify anyway.

I cancelled my membership during the free trial. They charged my card three times after that before I was able to block their charges. They state they have no history of my cancellation request. Unethical across the board.

I had a question and made the mistake of going on the internet because it said it was 1.00. I didn't cancel and was charged 44.00. When I called this well trained Philippines girl so sweetly told me I had to pay it. Very clever at the con game.

Do not sign up. I signed up to ask a question and was told to go see a vet lollollol. Do not do this. I have emailed to cancel immediately. So My trial was about 3 minutes long. I would like a refund of my Five dollars. This is such a joke website.

I searched online regarding issues related to my dog's hip issues. Someone picked up my question, responded, forwarded to a vet before I actually knew what site I was dealing with. After the fact I was duped into their 7 day trial, they were supposed to have notified me prior to the end of the trial. I never received the email, realized they had charged me for a full month without my authorization. I called to cancel today, requested a reimbursement for the unauthorized charge and was refused. This site is fraudulent, do your own research and avoid this site all together. Unethical across the board.

I called JustAnswer with a question. Fee $5. One week later a $50.01 deduction from my bank acct was made by them called a membership fee. After calling their customer service, I was told the $5 was a Trial fee and after 7 days if you dont cancel then their membership fee kicks in, automatically from your acct. I did not sign up for the Trial or the Membership. And why would you need a membership for a service like this anyway? They refuse to refund the $50.01. They told me they would cancel future withdrawals (how nice of them). But they probably will bill me again. I think this is a fraud and a scam! BEWARE.

I used the service twice but did not want membership. However they kept charging my account. I have now called 3 times, asked for a Manager and have still not resolved the issue months later. FTC will be hearing from me. This is a service where, if you have a valid question on just about anything and they will check it out and reply with the answer. Can be a valuable asset if they’d get their act together.

Hi. Do not trust this website. All you have to do is look at their reviews, that will tell you enough. They took €44 from my account after taking €5 for a question that they could not answer. Stay clear. Beware. They are looters!

Beware of this website as they are cheaters. I signed up for their trial membership and after that I didn't use their service. I forgot to cancel their service after the trial period so I called them regarding the charge and asked them to refund the money as I didn't use their service at all. They told me that they cannot refund the money because they send me an email regarding the charge. I told them that I haven't received any kind of email from them. So, they told me, "If that's the case then we can refund the money" but after some time they came back telling me that refund will not be issued according to their terms and conditions (even if they haven't send the email about the charge). Don't trust this people at all. They are looters.

Beware of this website because they are cheaters. They won't send you any email notification once your trial membership ends and yet will get charged for full amount. If you will try to ask for a refund for a service that you haven't used then you will hear same thing that 'according to our terms and conditions you are not eligible for refund'. If you will make a single mistake you will get looted. Worst experience ever!!!

I have used Just review for a good while for marital/legal advice. I have found the experts to be responsive, thorough, and very accommodating. I have had NO PROBLEMS with this site. If anything I have been more than impressed. Again: WHAT IS EVERYONE TALKING ABOUT???

Once they get into your bank account you will find money that is withdrawn by JustAnswer. I was totally surprised and horrified to find money withdrawn. When I tried to cancel, I had to jump through too many hoops. They will not answer your questions and will do anything to keep you from canceling your subscription. In my personal opinion, this site is set up to scam you out of your hard earned money.

I signed up for a trial membership for a specific question. It was stated at the end of the trial I would be asked if I would want to continue. Yes, they sent me an email that at the very bottom of page stated that if I wanted "to pass up" a membership to click HERE. Click HERE asks what question I want to ask from a lawyer, mechanic, Dr. vet., etc. No way to click NO THANKS. After discovering that they are charging me $34. I called and they said NO WAY TO REFUND money. In all fairness to the person who answered my only question during the "free trial" he was prompt and knowledgeable.

Asked a simple question, they said an expert would be getting back with me shortly, which never happened. A few months later I find the one time $5 fee for that question I asked and received no reply, turned into $28/month for last 3 months. I didn’t notice it somehow. When you called them, they said it was a membership charge. I told them I didn’t join a membership. They will not return the money. I’m filing chargeback with credit card. Be careful with this company.

They answered my question on 9/16. I was told I had a certain number of days to cancel which I did on 9/16. I called them on 10/8 when a $25.00 charge showed on my bank statement. The gentleman I spoke with said his name was "Men" and he spelled it. He stated yes they showed I cancelled it. He said the date was 9/15 (the day BEFORE?? I had the trial??).. He then said I again had services on 9/18 and they "got" into my computer. I did ask a question which was related to what the tech had told me on 9/16 which did not resolve what he said it would. I did this with the understanding given on 9/16 that follow-up on the same question was covered at no charge. I did not agree to further payment although he said I did.

I reset my desktop Windows 10. It said I had to use a two step verification, which I never set. When I tried to enter the password, it was incorrect. So I asked for help. I paid the $5 and sent to a Rahul. He asked what was my first name and I told him, and then I waited, waited and waited and waited. No response. So I tried again with a different technician, same thing. I want my money back!!

I asked a simple legal question regarding family law, I was charged 5 dollars for 7 day trial, after I got my answer I cancelled with no questions asked. Was pretty simple. I have nothing bad to say about this website or service.

I rated this site poorly. Once I explained the problem, they were quick to produce a refund. I've been a systems programmer since 1964 and truly despise windows 10 for its' round about help system. Thanks.

I was experiencing scary symptoms and needed to talk to a doctor. I used JustAnswer and paid them for that 1 question I had. I paid $5 and got the same answers that are available online. The doctor was nice but he did not offer any new information and told me to go see the doctor or visit an emergency room. A month letter I got billed $46 for a membership.

I have recently switched from DirecTV to local channels and using the video section on Amazon Prime. We kept seeing unsavory photos in the Prime advertising box at the top and wondered if I could turn it off or block it. I found nothing in internet searches so I tried to contact Amazon and was redirected to JustAnswer. I went through all the chat nonsense, paid my dollar and was told there was nothing I could do about it. I thought it was over but a few weeks later, I get a text from my credit card saying JustAnswer billed me $46. What? I didn't recall anything saying I was opted in to a monthly membership. I called to get it cancelled and after a long conversation, the agent said the pending charge would not be activated and it would fall off. I am quite disappointed in Amazon for using a questionable service like JustAnswer in place of supporting their own products.

Well, I'm not sure whether I should feel better about being far from the only person who has been ripped off by fraudulent "membership" charges or be even more infuriated that this "business"/scam even exists! Add my name to the list of those who found a fraudulent charge of $28 appearing on their credit card. I am on the phone right now with one of their representatives in order to cancel the "membership" that I never committed to AND in order to demand a refund for that fraudulent charge. My next call will be to my credit card company to ensure that the refund is issued and that this company is blocked from EVER appearing on my credit card again!!

They have a tiny clause that states that after the trial period of $5, they will charge you a $53 fee. In case you miss this, they have no courtesy of providing a refund. This is ridiculous as most companies do provide you a refund.

On Sep 23 I clicked on JustAnswer for a trial one question for $5.00 with 50 cents going to charity. I gave them my debit card info. I never filled out a membership form with a password etc. I wasn't going to risk more than the $5.00 for the one question. Then I typed in the nature of my question with the make and model of my refrigerator and submitted it on the chat box. A response said someone would be in touch with me within a few days with an answer and asked for my e-mail and cell phone #. I was disappointed that my question was not answered right then and figured I had been scammed, I left the site and did not return to it. I didn't expect to hear anything back from them. A day or so later I got a text message from them saying the make and model I gave them were not correct.

Paid with credit card. They wanted $39.00 more to fix the problem by remote connection. I said, "No just send me the information I requested". They dropped the price to $17.00 and I still said no. They they kept switching me to various other agents and they wanted to fix the problem by remote for a fee. This is just another ripoff company. STAY AWAY!!!!

Asked a question about roof gutters and JustAnswer's response was what model faucet do I have. That response gave me an immediate distrust in JustAnswer.com site. I said, "I'm not talking about faucets. Read. The beginning of my question starts out with a question about roof gutters." I soon realized I was talking to an automated AI because they came back with the same question. "What model faucet do you have". I terminated the chat and marked my notes about this site as a "joke, stay clear". Lots of luck.

DO NOT USE JUSTANSWER. They will make fraudulent charges on your credit card once they have the credit card info. I purchased one answer for one fee of near $40, seven days later and every month after, I was fraudulently charged. No such reoccurring charge fee was mentioned on any web paged I used to submit my question or pay for my answer. I had to contact my credit card company to retract the fraudulent charges. AVOID THIS WEBSITE!

Cut a long story short I asked a simple car question and advice on a garage repair that's potentially going to cost me a few thousand pounds. Popped my question onto JustAnswer UK site after paying my deposit into my account. I get response from an expert Gavin? Not sure what his credentials are. Certainly didnt see or recognise any. Hoping for detailed response. I'm asked for my personal phone number right off the bat, not sure why! All I want is written explanation to have at hand, I give him my mobile number? Nothing. No call! All I get is text message saying, "I will call you but first I need £50 paid into this account via PayPal for my expert help away from this site." At that point I blocked the number and deleted my justanswer account..complete and utter scam!

Not only was it difficult to finally access their help person...they were unable to assist me. Most egregious is the fact that they have billed my account for one year of service ($46.) when I authorized only one day ($1.00). Luckily my credit card company warned me of the unauthorized expense.

Concerns about Great Dane. 1st $5. But no, you've been charged $20. Nurse contacted me not a Vet and $28. more to answer your question. Auto email responses, and auto recording on phone. Jump thru hoops for Refund! Any elderly person would have trouble getting money back. Just another way for your Credit Card info to get hacked. SCAM!

JustAnswer gives the impression that you can "cancel anytime" online, thereby avoiding additional charges. I have "cancelled" online, I have made phone calls. They continue to withdraw from my account. I have filed a complaint Better Bureau, and will continue to write about my experience online wherever I have an opportunity. JustAnswer is a scam. Once they have access to your account - they will continue to withdraw from it. I may have to open a new account to prevent them from taking additional funds from me. Nothing more than robbery.

I provided their lawyers with much information concerning my case and could not get an answer to a simple question, could of saved my money and just took care of this on my own. Cannot really recommend them.

I’ve been a member for years and only used the service a handful of times. Months ago I asked a question, no one answered so I reposted and they closed out my question because “I already asked that question”. I asked again and they closed my account for abusing their service. I mainly use the site for antique questions and they informed me that their “unlimited” questions was good if I asked in different categories but I kept asking antique questions and I wasn’t supposed to ask over 15 question per billing cycle.

They offer you consultation with experts, which can have some value -- depending on which expert you get. What they don't tell you is EVERY WORD YOU WRITE IS PUBLISHED ON THEIR WEBSITE. Also, you have no way of knowing the specialty or the credentials of the expert you're connected with -- so don't be too trusting in the information they give you. Their "chat" person seems to be a bot. No real person would provide the dull responses I was given.

I have never contracted with you as a member, however, somehow, you got my credit card and charges to it for a total of $111.00: 07/09/2019 for $4.50, .10, .10, .10, .10, .10; and 07/16/2019 for $53.00; and 08/16/2019 for $53.00. It only stops when I found out and contact credit card to stop the charge. I have contacted the JustAnswer and asked to refund my $111.00 and the answer is "NO". This group of people is BAD and rip off $111.00 from me for no reason. So be careful when you deal with them. It said: "100% money-back guarantee. If you aren’t happy for any reason, we’ll refund your money. No questions asked." It is a lie. If you need more information let me know at "**".

Pay 5 dollars to get an answer that would appear with simple Google search. They then hit your credit card 8 days later. Don’t believe the money back guarantee because it’s not true. Scam site that should be shut down by state's Attorney General.

I used JustAnswer for a veterinary question. I felt $5 was a fair price for a simple question. Thought I was done. For 3 months JustAnswer charged my account $28 a month for membership! When I called I was told they sent me an email stating my trial membership was over and I’m now enrolled! I immediately cancelled! Of course no refund so that goes to show how their 100% satisfaction guarantee works! A legitimate company would send a welcome email, and a receipt for payment! Not them, they just hope you don’t notice them charging you! I could have went to the vet for what they charged for a simple question! Stay away! It’s sad these types of businesses are operating!

They lure you in with very low cost introductory fees, send you tons of emails - but that signs you up for a subscription that they never remind you of - even if you are no longer using the service. They wouldn't refund even though I hadn't used past the trial period (which I did pay for).

I had a problem with my printer, I googled it and I found this scam company called Just Answer, as advertising. I noticed that the question costs only $1.00, so, I asked the question. I received a general answer that doesn't solve my problem and I've already knew it. I Thought that the story ended there, but I discovered that they charged me via my debit card $46.00. The cost of a membership that I didn't signed for. I call their CS and they refused to refund me. I decided to give the information to my lawyer and denounce that legally. I read here many stories, so if somebody else here guys wants to be in the court with me against these thieves, please let me know. The cost of the lawyer will be less if we will be a group. Please contact me on this email: ** or on my personal number **. You don't have to worry about it. It's a scam company and they're stealing honest persons' money. THEY ARE A GROUP OF BAD THIEVES.

Signed up for $1 trial experience. Was given unhelpful advice. Trial led to a $46 annual membership which, despite claims of "100% money-back guarantee" on their website, they refused to reverse. We do not recommend this company.

I had a Google search for help with HP Driver on my HP laptop. I get get someone who said he would help me. I thought I was talking to Hewlett Packard. Further into the conversation I was asked to give them my personal information for their record of my account. Not until then did I realize I was talking to a guy from JustAnswer and it wanted me to pay $1 to get my help. I never read anything else. After waiting for emails back and forth while he tried to help me, I finally figured it out myself and emailed him to tell him never mind.

This is the worst customer experience of my 71 years. I had one question about changing my Apple ID account and I thought I was asking Apple. I went into JustAnswer HELL!! They sent me many, many emails after answering my question and then had the audacity to charge me $49. What a rip off. Caveat Emptor should be the name of this company.

I purchased a consultation service for legal advice for a fee of $5 that automatically enrolls you in a trial membership that you must terminate within 7 days to avoid a non-refundable monthly membership fee of $60. During the online consultation I upgraded my service to a live telephone consultation for an additional fee of $59. I ended that call feeling somewhat satisfied with the service.

I had problems with a printer driver being outdated. I found Just Answer online. The first technician simply 'left the room'. I had to connect again. Poor service! The second technician clearly did not know what they were doing. I had already tried on previous occasions what they were instructing me to do. The technician did not listen and I had to tell him to go back and review my original description of my problem. He then requested on two occasions to gain remote access to my screen! Access?! From a site which does not even carry an SSL certificate and this is an IT issue?! I don't think so, and I said absolutely not. I decided to close the chat because I clearly knew more than the technician did and I am no IT expert.

My husband called Just Answer to ask a question for what he thought was going to cost $5.00. When I received the bill there is also a charge for $28.00 for membership. My husband did not buy a membership nor was he aware that he was going to be billed for one. I called to have the $28.00 charge removed. I was told they could not remove it and when I asked to speak to a manager, I was told the manager would tell me the same thing. This is unacceptable and very bad business!! K.

Really! I was connected to a great expert for a doctor's service, and I paid the amount I was charged. But am writing this review, because today 9th September, my money was deducted for a service I never requested for. I just got my intern stipend, and my account account was surcharged of USD 46, am really bitter and depressed about this. I am writing all the way from Nigeria. I try reaching out to their customer service department, but they were always unavailable. I need to get back my money from JustAnswer.com.

I contacted Pearl of Customer Care and requested my membership account to be cancelled. To my utter amazement Pearl left and I received this notice: "Pearl has left the room. A Customer Care agent will be with you shortly." Then this: "We appreciate that you gave JustAnswer a try, and I'm sorry to see you go! I'll connect you with my supervisor, who can cancel your membership." Nobody came on yet, and it's going on to two hours, and I am holding!!! This is a fraudulent business. Be Thou Aware!!!

I went on looking for basic answers for our cat. I paid the $5 7 day Trial fee, and waited for my answer, which the initial page had already said would be 'within 5-10 minutes". So.. we waited. As 30 minutes had passed, We began calling local vets because he was getting worse. We wound up having to take our Baby to an emergency pet hospital where just a few hours later we had to put him down! He was 13 years old and had heart disease of which we had No clue. No symptoms until hours before.

I didn’t realize when I used “JustAnswer“ that it was a membership situation. When I tried to immediately cancel I got an employee who would not speak to me. He just sat on the phone and ignored my request. I had to call my credit card company to find out how to rid myself of these scammers. Beware these people are not legitimate.

My answer came at 10:30 on a Saturday night and I posted at 5. The answer was exactly what I read online so no help. And to cancel I had to spend 5 minutes on a customer chat before they would process the cancellation. That is a lot of frustration for spending $1.

20/8 Trial membership 5 day - one question - £5. After repeated follow-ups no response. I assumed it was my lack of understanding of the site. 31/8 followed up again. The 'Expert' was chased. Received a manual but it didn't answer the question. Emails / online updates / texts - all flowing through at once. Recent text then offered phone call option - which I accepted for £21. The field in that option DOES NOT WORK for UK Tel Numbers. (Formatted for US numbers) I went back to Question to provide my UK no. Expert responded he is in US and does not do calls. I urgently wanted to end Question, end account, end this experience.

As other reviewers are saying they have this very hidden monthly fee that they won't refund after they steal it. It's a shame because some of their professionals are good. Which brings to mind another problem, after you rate a "Professional" you can't go back and lower the rating after you found out that the advice given wasn't so good.

I made the mistake of going to the JustAnswer.com website, after being referred by Facebook Business Manager. They trick you into getting their membership by making you take a $1 trial and then force you to keep it, even if you never intended to sign up as a member and will never use it. In addition, they double-charged me the $39 to answer a single question from their "Expert" that admitted he had no experience with my Facebook advertising question. You will see many complaints online and at the BBB about their deceptive and predatory business tactics that have nothing to do with helping people, but are merely interested in taking your money, whether they earned it or not. Upon researching the company, they operate out of a PO box, I believe so clients cannot leave a nasty review. My recommendation is avoid this company and their deceptive and predatory practices!

The website says ask a question for $5.00 which they did very quickly but then they hook you for a membership you didn't know you were signing up for. Then they start billing you card random amounts at their leisure. Aug 20th $5.00 (day of question). Aug 23 $14.00 I guess just for fun, Aug 27 $19.00 why not. It's all a scam.

I waited for a response from JustAnswer for 5 days after posting a question. During the time I waited for a response I attempted to log on to the site various times throughout each day for several days. I cancelled the account on day 8 and was told I would not receive a refund for the monthly fee charged on day 7. When asked about a partial refund I was told that was not possible. This is definitely NOT good customer service, as I was not able to access the website for most of the trial period. So I paid for a trial for service which I wasn't able to take full advantage of with the website not up and running 24/7. I would not recommend this site to anyone. The attorney's response was okay.

I originally posed a question on JustAnswer a year ago regarding my sick puppy. They charged a very appropriate $5 to answer the question. However, I was subsequently charged $29/month for their ongoing membership. Their website says “try 7 days for just $5. Then $29/month", but it does not say that you are auto-signing up indefinitely. It did not clearly state that you must cancel membership after the trial period. I also did not receive any notification over email, which they claimed that I did. When I called to calmly explain my scenario, I was rudely given the response "we do not give refunds". There was no resolution to this matter, and I'm disgusted by this fraudulent business practice. Look at the dozens of other comments with the exact same issue! Disgraceful.

I had a sick bird, and so I asked for advice on what to do. Someone came back fairly quickly and gave me an answer, which I think was an obvious solution anyway. However I knew I had to pay a minimal fee ($8.00) fair enough for the answer. But a few days later I was charged $45 membership fee which I DID NOT SIGN UP FOR. I then proceeded to cancel membership, but I don't intend to use this service again, so why do I have to pay for membership of $45. I would like a refund.

I definitely should have checked out their reviews before I did what so many people on here have done: sign up for $5 trial without realizing that that signed me up for a $46 MONTHLY membership!! I also see that regardless of what they claim to be their process, they do NOT send out a notice 3 days in advance of any billing. Or at least none of us complaining here have ever gotten one! This is truly a scam with nothing but deceptive ways of hooking unsuspecting folks into paying for something they do not want! They told me that their membership fees are non-refundable but since they didn't hold up their end of our "agreement" (sending an email notifying me of their intent to charge the fee to my credit card), I am going to report them to the Better Business Bureau and continue to push them to refund the $46 they charged to my account!

Charged me 37.00. Called and talked with Juzzy and thru her broken english I realized it's a scam. They charge you based on the level of difficulty of your question lol its a rip off! These are scumbags!! My problem was not even resolved. They are crooks to say the least.

Never go with them, they just care about money. The questions I asked are not clearly answered and the answer they provided was not even acceptable. On top of it. Wish I had 0 stars here. Highly recommend not to go with them. Look for any alternative anywhere, even though you have to pay little more.

I asked for assistance in uploading a corrupted fit file generated from my Garmin device. The expert's suggestions were things I had already tried and hadn't worked. He kept suggesting I edit the file using software that was incompatible with the file, despite my reminding him of that incompatibility. After losing confidence in his ability to help me, I eventually found a solution myself; this involved converting the file via a website, editing it and reconverting back to 'fit' format. It required a lot of manual work but it did fix the problem. A few days later the expert suggested I try converting the file using the very same website. The expert also suggested I reset the Garmin device to factory settings although this would never have fixed the problem with the file.

I never signed up for a membership so I'm very disgruntled that I was charged $66.00. I would like my money returned and to cancel the membership. I feel I was scammed. Membership is ** US. Please respond.

I did the $5 trial. It took two days for someone to respond and by their response, it was clear they had not bothered to really read the question or didn't understand the difference between a hard top and a ragtop on a car!!! I didn't want to bother trying to educate them - after all - "Just Answer" had ignored everything else I had written. I just figured it was a $5 loss. Oh well. Then I saw the credit card bill for a full month - $37! I had unwittingly signed up. Now here's the FUNNY part. I had to go thru three "Customer Care Agents" in their online chat room to get someone to JUST ANSWER the question - "How do I cancel this subscription?" Oh it hurts, it hurts to laugh so hard. So - beware the $5 trial - you are signing up.

I called for the one time question, tv tech got back to me the next day, problem solved. Nothing was mentioned about a monthly charge membership, I did say I only wanted the one time service, they charged the $1 fee. Today my bank withdrew $40.00 for that membership, when I called in just ask to refund the charge they said I should have read all the materials about an automatic rollover. They should have been more upfront at the very beginning about their practice, and when taking my credit card info that it would roll over to a monthly charge. Very deceptive practice. Will never use them or suggest them again!

A couple of months ago I needed legal help because of a confusing roommate situation so I turned to JustAnswer. I was supposed to be charged $5 and only if I was satisfied I was supposed to pay an additional $31. Well, I was not satisfied at all because the "expert" was very confusing and I had to repeat myself often. I was charged anyway so I requested a refund. Like I said, that was 2 months ago - still haven't heard back from customer service. I was also harassed by the "lawyer" as to why I had left a negative review. He told me it wasn't his fault that I was mad at my local laws and that I should take it up with my local government. Uhm.. No buddy, my review has nothing to do with the law. Your answers were confusing at best, most of them actually didn't answer any of my questions. In any case.. instead of a refund I was contacted by another person who chimed in and said they'd be taking over.

I paid $5 for this service and was advised that it was refundable. I have subsequently been charged $66 for the first month's membership payment which is part of the conditions of the initial $5 (not advised to me at the time) and after telephoning this company on a 18oo number was told that it was not refundable and I would have to pay $66 per month until I cancelled. The operator then started to read out the conditions of membership that I have never heard of before. The conditions were never explained to me at the beginning of this so called service and I would be stuck with the payment. I cancelled the membership over the phone and I am stuck with a $66 account that I did not authorise. I authorised $5 only on my debit card. Stay well clear of these people as they will hook you and if you are not vigilant looking at your card details will suck your credit card dry monthly.

I received an email 3 days after my question, in part saying "we feel a little sheepish that we couldn't answer your question." 4 days later I was billed 34.00. I was billed another $34.00 in August. I was originally charged $5.0 for good faith. I called to complain and they refunded August but said I was too late to complain about the non answer I received in July. Their billing sounds like a phone room in India and I suggest to everyone to google your problem and use a Youtube video for a fix. In short stay away from JustAnswer.com.

I ran across this site needing a question about my kitten. Well, the answer did not come right away. It came almost 2 days later and if I waited a couple of hours later I could have gotten my answer for FREE from a local vet when their office opened and I got my answer about my pet's health the same day unlike almost 2 days later from this website. I canceled their service before the free trial ended. Imagine my surprise when I woke up this morning and saw that this "company" charged my card $29! I emailed them and demanded my money back and I was reporting them to the Better Business Bureau and I got a reply back from an extremely rude customer service agent that identified themselves as Ai....lol.