JustAnswer Reviews

Website very unclear that this was a recurring charge service. After spending my $1.00 for a simple question, I canceled that service. Was never told by the customer representative that I was 2 days late to cancel. was charged $46.00 the following month. Did not use the service except for the 1 initial question (3 minutes of their effort to answer). A very expensive lesson. Complete rip-off.

I asked for advise about my pet chameleon and got an okay response but it wasn't anything that I couldn't get online after doing a little digging. I then asked for a second opinion and waited a day but never got an answer. Soon after my card was charged for the monthly membership that I forgot about till I was charged. I called that day to ask for a refund and to cancel my membership. Customer service was extremely pushy and told me many times that I could not be refunded and tried lowering my payment or offering me other deals. The rep even spent a long time explaining the benefits of their service. I insisted that I wanted a refund and was told that the contract that I "signed" by signing up said no refunds... probably in fine print somewhere in their terms. I demanded to speak to a manager and the representative was very persistent that his manager would not refund me after I demanded to speak to her several times.

I signed up for the $5 7 day trial, i asked my question and got a pretty quick answer. I went back to try and ask a follow up question, which i was able to for $5 deposit and then $31 after the question was answered. So the $5 7 day trial is now up to $41. Then i messed up and didnt cancel before the 7 days was up and i'm out another $46. Then it's going to take you at least a half hour to cancel so if you're at work it'll eat up most of your lunch break. Don't fall for it!!

They answered my question quick in April 2019. I cancelled this account the same day they answered my question. In June they took 46.00 out of my bank account. I went back and forth with customer care, until I got Mia, very rude. She told the money was not taken out of my account, I sent her a picture of the money taken out. I have not heard anything, but she closed my case. Will I get my money back??

This is a scam - I ask the question and never got an answer - after waiting 45 minutes to an hour. When I ask the question I was quickly sent to the site to enter my credit card information - saying it would only charge a dollar. Then I ask the question and no one answered. This is a scam and the FCC should investigate this site. Do not use this site.

Spent over 3 hours trying to get an answer but they never solved my problem. They finally told me to apple support and gave me a phone number. Guess they are not experts as they claim to be. Careful on the free trial. If you cancel one day late you are still charged $46.00 for the month.

I had signed up for just one question for 5$ trial account. And just today I noticed a 34 $ charge on my account. They just extended my account to monthly membership without even explicitly notifying me that they are going to charge me for an extended membership when I did not even want it. Talking to customer care is another nightmare as they would not even acknowledge that they are deceiving their customers in this way.

I signed up for the "talk" service which was an upgrade and they kept charging my account $49 and would not reimburse it. I talked to a supervisor the 1st day the charge came on my bank which was for the NEXT month. Still no reimbursement even though I hadn't used any of it!

I got on JustAnswer to ask a legal question and was charged 5.00. No problem. 6 days later I was charged 46.00. I received zero emails about billing me 46.00. This is deceptive and all you have to do is look at all the reviews on multiple sites stating they were charged without knowledge. I want a refund. I have already cancelled this "membership". I don't mind paying for question, but it definitely wasn't worth 46.00. I received an email about my cancellation and now put the money back into my account. Thanks.

I have a Land Cruiser, and the passenger window wasn't going up and down. I tried and tried to figure it out, but couldn't. Finally, I tried JustAnswer, and a mechanic told me how to test the window switch. It turned out the problem was on the driver's control, not the in the passenger door. I never would have figured it out without his help. He told me to get back to him after I ordered the part to make sure my problem was fixed. Well, it was, and I talked to him the next weekend to say thank you!

I went on the JustAnswer site and typed in a question. I can't remember what it was but I closed out the page before I talked to anyone. Actually I got a, "Please hold. We have live help," or something like that. I was just looking at my PayPal account and they tried to take out $50 for an answer. I never got an answer or approved anything. This is fraud!

I have posted my question to an computer programmer expert named George ** to create me a war Card game with at least 20+ requirements. I sent him the information on May 22. He said that he'll finish it on Sunday, but WHICH one?! JustAnswer needs to have an estimated time of how long it will take. I am worried that it will be finished after my deadline and that is UNACCEPTABLE!!

They did not help, trying to quit is impossible and expensive. The service did not send me a response - suggestion - or any help. I was billed for months after filling out the request to quit. Stop billing me.

I signed up to get one question answered. The advertisement said it would cost $5. I then agreed to a $52 fee to speak to the expert on the phone. I thought this in and of itself was deceptive, going from $5 to $52, but I agreed to it so I'm not complaining about that. I then see a $28 membership fee on my credit card. I had no idea I was signing up for any type of membership and have no need for it. I then cancelled but am stuck with the $28 wasted fee. Obviously they are trying to take advantage of people.

Lost my computer last week (stolen). I want to cancel my trial membership but without user id/password it's impossible to do. Chat not helpful. All it does is send you to a trial membership sign up page. Now I find they have charged my bank acct. JustAnswer needs a way to contact them in situations like this.

Site indicated a $5 good faith deposit. Was immediately charged $28. Called right away and they did refund the $28 but I only knew because I went to PayPal to see what they had done. Most people don’t go to check their account right after they use it.

I asked a simple question about removing a nut from a shaft on a lawn mower transmission. My answer was lock shaft to where it doesn’t move and use impact wrench to remove nut. DUH!!!! That answer cost me $91 so far. I’m sure they aren’t done. I would have given them no stars but that’s not possible.

I contacted JustAnswer for an issue with my I-Pad. I paid the $5 deposit, got routed to the second then third “technician”. My credit card was charged a total of $86 dollars. They charged me for them to remote into my I-Pad, which I did not ask for, and which I refused to allow. So far, they have NOT given me an answer to my issue. I have written them several times, and each person from customer support keeps recycling the same response. I would advise anyone not to use this company for computer issues. It is a scam. They deserve a minus 0 rating.

I paid JustAnswer and waited for my "answers" that never came. After 2 days I emailed them and was given a generic response & 2 days later I emailed again and got the same response. I had signed up with a $5 trial membership and the fine print implemented a full membership if I didn't cancel after the 7th day. It became clear to me after reading the terms and how JustAnswer pays their help that my questions weren't going to get answered until my credit card was going to get charged the full membership price. The site advertised "answers" in minutes. A total scam!!

This website has given me nothing but a horrible experience. I would never waste five dollars or any money in fact on this service. If I could write this zero stars I would. I asked two questions and I got no response for an entire day. I asked for a refund because no one answered my question and did I mention that I called twice complaining and they said that they would mark my questions as high priority. I canceled my membership and I asked for a full refund because even after making two phone calls to the company I still got no answer to my questions. This website is a waste of time and money, find your answer somewhere else.

I contacted JustAnswer to hopefully pay for someone to come out and install my new NBN modem. After numerous baffling emails from an Ameen **, none of which referred to my request for someone to call & install. All that has happened is that my credit card has been billed on FOUR (4) separate occasions for a total of $207.88 and my modem remains uninstalled. I have sent them my phone number asking them to contact me to no avail. I am totally disgusted with this company and will be seeking a total refund of the $207.88 that has been charged to my credit card.

You read how this site works, and they make it seem like someone will be in touch with you within 30 minutes or less. I sent multiple messages over the course of an hour, simply asking for proof that anyone had even read my inquiry, then I requested a phone call. 48 hours later, I have still not received anything. It’s a SCAM, don’t fall for it!

The expert I dealt with for a Mac issue and cloud storage was great but I only tried this because there was a $5.00 trial with no charge to cancel if within a week. I ended up getting three charges for a total of $49.00. To me JustAnswer's whole trial is a scam and I would never recommend them to anyone. Find a more reputable IT supporter.

I'm a new business owner in Georgia (U.S.) that need guidance or clarification sometimes. I gotta say that JustAnswer is really good and convenient to my needs. The quality of advice you receive does seem like a hit or miss depending on who you get. But, when it worked, I was so, so, so grateful to be able to only pay less than or around $100 total and get answers/guidance ASAP (less than 10 minutes) instead of booking an appointment with an attorney for a week later and pay $300.

Not great. Got answer to question which wasn't very helpful because it was common sense to do what was suggested and I already had a vet appointment set up for my cat. Wanted me to rush him to ER because he wasn't eating. I took him to vet few days later, needed antibiotic, he had an infection. I wanted a bit more specific answer other than a common sense one. Was not satisfied. Want to cancel my membership but nowhere to do so online even though they say I can. The tab to cancel doesn't even exist. Will have to call.

So I got my question answered. And really that portion of the experience was value added and something that up until today I would have done again. But immediately following my ask the experts I went to cancel my membership. That was late at night and while I know I clicked on cancel membership I don't remember a ton else about it and I don't have a confirmation number so shame on me for that. But today when I saw the $46 hit my bank account I called JustAnswer immediately and told them there must be some mistake that I thought I had canceled, and ask them if they could just cancel membership officially in 1 month to give me my money back.

I had a problem with my shredder, so called to find out what to do. That cost me $5. Then I guess by asking the question I joined JustAnswer, which was not my intention, but if you ask a question and pay the $5 you unknowingly join JustAnswer at $46 dollars a month. I was totally unaware that I was joining. After the second month of a bill of $46 I called to cancel. I got the right extension and talked to someone about what I needed. They said I would be next in line to talk to someone. After about 30 seconds the connection went blank and I was disconnected. I called again and asked for a different extension. Talked to an operator to cancel my unwanted subscription. I asked for a refund on my unwanted membership, but she said "no refunds", but my subscription will not run out until next month.

I tried to get a refund for 4 months when this stupid service didn't give me any help back in Jan. I didn't realize it was charging me monthly. Outrageous. Please be careful when dealing with them. I think I was looking for Microsoft help and got them by mistake.

They refuse to give me a refund when I cancelled on the day the trial ended! Their company hires people who can barely speak English and they WILL NOT refund for any reason! DO NOT USE THIS COMPANY! They are only out to make $. They have no concern for their customers!

They have billed me twice, 2 days apart in the same month. I have tried customer service many times and most times I can not even understand what the other person is saying. I and an agent argue with me and refuse to transfer me to a supervisor. Another claim the supervisor would call me back, and that never happened. I then contacted CS by email. Who was equally unhelpful. Once I actually proved to him that they charged me twice, the response I got was that all billing is nonrefundable. So now that they know they charged me twice, there is still nothing they will do about it. I thought the service they provided was helpful, but it's not worth paying for it twice, this company is shady and uses shady billing practices! Do not use this site.

Asked question about a caveat on daughters property on 04/03/2019 & again on 05/03/2019 & charged accordingly. Now I find I have been charged on three further occasions 12/03/2019, 10/04/2019 & now again on 06/05/2019 to which the credit card was cancelled because they rightly suspected it to be illegal. Correctly my ANZ card checked by Falcon.. Is this a legal advisory company how low can one go. John **

I sent a question and paid the $5 good faith deposit.. That’s a joke, “good faith”. Anyway, my card was charged $5 then was charged $28 and I never got an answer or approved that $28 charge. Customer service rep hung up on me.

I had a questions about my car and needed to talk to an expert as it was very time sensitive. I got an answer that wasn't wrong but wasn't right either. I agreed to pay $5 trial membership, then a couple of days later I cancelled my membership through their website. Today I see I was charged $34. I called and told the custom service rep I had cancelled my membership well within the week trial. She told me I didn't cancel my membership until May 1st, which is a total lie. They refuse to reverse the charges, I am furious.

I paid $5 for a review that was supposed to be for Australia. I got to the part where I had to put my phone number in and you could only put in USA numbers. Today I found that they had taken $95 US out of my credit card. These people are legal crooks. Do not, I repeat, DO NOT enter your credit card details into this website, of course, you will have no come back because it is run by crooked lawyers. I say again, do not give them your details as they will take far more money than you imagine. I got nothing as I did not enter my email or phone number but still, they charged over 10 times the amount I authorized. I have had to block my credit card. This is almost as bad as some of the dating sites that I have been stung by. Never again will I enter my credit card into any site.

I paid a one off fee of $5, didn't sign up for a membership?? Since then I have been charged AUD$230 without my knowledge or approval, I am very shocked and disgusted with this ripoff way of doing business. I have demanded a refund and waiting on a reply. :(

I would NEVER use this again. I thought I was paying $5.00 for an expert to give me advice, and I could pay more if I felt that the help was useful and accurate. I got a few emails saying that an expert had reviewed my question and would get back to me soon, then a different "name" appeared and asked the same starting questions all over again, and the result was I got "ZERO" results. Then a month later I saw a recurring charge of about $45.00 on my VISA card. I called JustAnswer customer service and they cancelled my membership but refused to reverse the charge. Fortunately CitiCards immediately responded to my dispute and reversed the charge.

I accidentally came across this site when trying to get appraisals for artwork. So I tried their 7 day trial membership for $5. The service was pretty pathetic and I did not want to continue with it. The site has a 100% money back guarantee claim, but I thought it's just $5 and let it go. Fast forward 7 months and I check my bank account statement today to see these people have been duping me of $28 every month. Now let's be clear, no one ever asked to take the monthly membership or even more laughable to have the membership on automatic deductions.

They make big claim but it is just a bad service and they do not care of answering. I submitted my question and i waited full day and in the end they said, "We rejected your question". I had to take expensive service to get answer of my query through phone. But otherwise phone service would have been cheaper on high street.

Bad Bad experience. They do not read the question and come up with lots of ** on topics not asked. They are in such a hurry you don’t understand their answers and when they can’t answer question prevent you from rating them. Long long waits for response. I think lot of it is Robots. Wasted 2 hours. You call customer service you get some guy in Philippines with bad English and I got disconnected and second person gave me different answer on speaking to lawyer by phone. Don’t fall for the phone call to speak to attorney. You get Philippines. Consistently hound you for 59.00 to speak to an attorney because the one online doesn’t know and opts off the call.

I googled a tax question and ended up on their website. I agreed to pay $5 and ask ONE question. I got a response and thought that was the end of it. The next thing I know my credit card was charged $28.00. Apparently there must be very small print that indicates you're signing up for a subscription without realizing it! I called to complain, ended up talking to someone in the Philippines, going no where. I've since cancelled this subscription. BEWARE if you go on this website.

Make sure you cancel your membership within that seven day window they give you. They are counting less-than-responsible people - like me - to forget to cancel. Lo and behold, I paid $48 dollars for one question. They don't give any reminder that your trial is going to be cancelled - they give you a "your membership benefits" Email, which basically just says you're a member. If the free trial was in good faith, they'd send an Email informing the user that their free trial was about to end. Had they done that, I would not have left this review.

Terrible customer service!!!! I called JustAnswer on May 1, 2019 and gave the $5 dollar deposit for the 7 day trial membership. On May 8, 2019 my account was charged $28 for the membership. I called Cust service on May 8, 2019. First of all I did not realize that I was signing up for a membership. Also I called within the 7 days. The rep. refused to refund membership. I appealed to him & he talked to a supervisor. Answer was “we count the 1st day. No refund”. I asked if the $28 is worth the customer ill will and apparently it is...no refund to be issued. Very disappointed that this company is dishonest regarding the 7 day trial. Even if you do count the first day, I still called within 24 hours. My recommendation is to stay away from this company, I know I will be.

Day after my $5 trial, I went to my account, clicked on "Cancel" membership. Left site. Kept getting emails, so checked a week later to find my membership was NOT cancelled and I had been billed $46! I then tried to cancel again and found that after hitting the "cancel" button, a delayed "chat" session opened in which I had to answer a series of questions before they acknowledged that my membership was actually cancelled. This was 2 days after the $5 week had expired. I wrote them about the problem cancelling and requested my money back, and was refused. How many people does this happen to where a $5 trial turns into a $46 membership even though they try to cancel? Hitting the cancel button should cancel the membership, not lead to a prolonged chat session.

The JustAnswer site offers a medical opinion for $5.00 supposedly fully refundable. That amount is charged to your credit card and followed up by a $57.00 for some sort of membership. Preying on the vulnerability of frail people seeking answers. Disgusting behaviour. My own fault for being alone and unwell.

I went online to find an answer to a problem I was having with my tablet. I saw the ad and submitted my problem requesting an answer. The ad said it would cost $5.00 which I thought was reasonable. I gave my credit card and before I got the answer I went to my credit card provider's website and saw that in addition to the $5.00 charge I was also charge an additional $42.00. Instead of clicking on to get my answer I immediately requested that they cancel my and I was mislead. They have not responded to my several attempt to cancel and both charges still appear on my credit card account as pending. I was told I cannot dispute the charge until the charges fully appear on my statement. There is no phone number other than one in the UK to call. I fell I have been duped. I feel like a complete idiot for falling for their scam.

I had to clean and reset my computer, and once I got back online, I could not access my email. I asked for help, GOT NONE, and then was charged TWICE on my credit card. THREE TIMES I have been promised to be reimbursed, but I have not. They keep telling me that somebody will research the issue and call me back in 48 hours or less. NO RESPONSE...BEWARE!!!

I had a landlord/tenant issue and had already searched Google and the statues but needed a specific answer based on said statues. Asked a question. Someone immediately responded and asked me two questions that were in the two paragraphs I sent. Clearly not having read the information or question. Then responded with a very generic answer that was basically what I had already been given in my Google search and not specific to my question.

I was looking for a doctor and provided my credit card information for a payment of something like $5.00...They continued to charge me every month $49.00. They said I had signed up for a monthly service. They would not even waive the last month because my payment was due on the 27th but I was trying to cancel on the 29th. STAY AWAY!

Tried their free trial offer, cost me a $5 to sign up then they immediately charged my account another $21. My bank smelled a rat. They were right. After filling out the cc info I got dumped into a page of miscellaneous advertising, could not get back on their site. I felt something was wrong and called my bank to stop payment and instead of getting customer service person fraud dept answered my call and told me a double charge had been billed to my account and stopped the transaction. Got a phone number from bank for justanswer.com and called them as instructed by my bank.

I wanted a doctor's consultation about a long-standing medical condition so that I could get a prescription refilled for an utterly harmless BPH condition. The web-site said "doctors are standing by". But I had to join and give them a CC# first. I fell for it and signed up. Then I was informed that no doctor was, in fact available at all, but that I would be notified when they could find a doctor. Then it took 25 minutes to cancel my subscription. Don't fall for this scam.

I paid JustAnswer for Their $5 "Trial Offer" only to be unable to Access Anything with a screen that said I needed to update my payment information. (I guess because I used an AMEX Gift Card hence they wouldn't get any Recurring Charges from that?) Only to find out once I paid the $5 that they wanted Another $68...?? To me that's No Trial Offer. They sent me a long drawn out email that really had nothing to do with the fact that it was a False & Misleading "Bait & Switch" - Scam to milk $$ out of unknowing & UnInformed people as it also appears to be true by the Countless other Complaints I've seen since whole ordeal has started!

If you take advantage of their "free" offer, you are automatically enrolled in a $28 (or more) subscription billed to your credit card until you notice the charges. They won't refund your money and will only offer to end the subscription and give you a month free (of a subscription you never wanted to begin with). There are countless complaints and yet they still remain active. I'm writing this on behalf of my Dad. What pisses me off the most is that they are predatory and take advantage of vulnerable people. We are reporting to our Attorney General's office as it seems leaving reviews on these websites doesn't do squat to hold them accountable.

Don't even think about using this SCAM group. They will get your CC and charge you without any additional notification. The customer service representative, (who is employed out of this country so justanswer.com does not have to pay American wages), told me that I received newsletters from justanswer.com. I checked my inbox AND my Spam Folder and had not been emailed by justanswer.com since I first called them and gave them my CC number in February. Unless you go over your CC bill with a magnifying glass, they are able to charge your card for several months before you discover the charges.

Failed to address my issue, but charged $5 followed by $34.This SCAM site promises to deliver what you ask for, takes your credit card information, doesn't deliver, and keeps on escalating charges. I was sucked in by their $5 offer for solving my problem with a forklift control. I supplied all information including everything that I had already tried to fix it. After 3 days, they responded with their advice which was word-for-word what I had already written them. They also offer direct contact by phone, but good luck getting anyone to answer.

I agreed to the initial $5 charge because the "plumber" replied with an answer that didn't have anything to do with my question. When he presented the upcharge option, I said "no" in no uncertain terms and even said I thought this was a scam. Discovered at $29 unauthorized charge to my PayPal account. Thankfully I did not provide credit card info to these crooks.

I signed up for a "free" trial. It asked for a "good faith" deposit of $5. I asked a question regarding dietary requirements during Passover. I received a completely incorrect answer from a "doctor" about gluten intolerance. Then they charged me an additional $33 for that answer. Then they made it impossible to get out, no cancel my membership button. They charged me $48 for a membership (that's the one month fee now), did not respond to my emails and I had to get my bank to refuse the charge. There isn't anything you can't find on Google. Don't use this site. I wouldn't even give it one star, but this site requires that as a minimum.

I signed up for the free trial and asked a question regarding a co-signer on a NY Apartment Rental Lease. I received a reply by an attorney which I thought was accurate. Upon further research at their site, I discovered another attorney answered a very similar question and included a critical point which was not disclosed by the attorney who answered my question. I sent an email 2 days later about the omitted information and never received a reply. I was then charged $46 for their monthly membership fee although I did not use the service again.

I, like many others, signed up for a trial membership only to find out in a few days they had converted the trial into a full membership @ $34 month without my permission. The ad I answered said the monthly membership was $28 a month not $34 so they gypped me twice. Dean in Wyoming.

JUSTANSWER.com a scam preying on innocent people looking for simple, honest answers. They say free trial but how is billing your credit card prior to trial period ending free? I had no idea this was a revolving monthly credit card subscription scam. BEWARE!! JUSTANSWER.com is about JUST-MONEY. I had to get my credit card company involved to get out of their web of unscrupulous practices. Watch out because once you give them your credit card information then the charges start and people aren’t aware that they’ve been unscrupulously sucked into a revolving scam system. If you want answers to problems, then find a reputable professional in your area and call them or better visit their business. In the end it’ll save you money and the headache that goes along with trying to get your money back from JUSTANSWER.com.

I asked a question on the internet about legal responsibility on 13/4/2019 and was immediately debited with 498.00 and no answer. Is this a scam? or fraud? Refund, please refund. I don't know how you got my debit card #, John **.

Was told needed 5.00 deposit. Read response could take 24 hours. Contacted customer care cancelling and requested refund since need was urgent. Vet assistant (not vet) responded right after that. Asked me questions. Told me better if we talked on phone. Would be 28.xx. Said yes. She called. I then looked at my bank account and saw 4 charges. 28.xx for call, 5.00 deposit, 21.00 and 6.00 I did not understand even after talking to customer care. WILL NEVER USE THIS SERVICE AGAIN!!!! My vet would only have been 49.00. Thought this service would be less costly.

On March 16th I used JustAnswer for a question. I was told it was $5 for the question and I’d get a 7 day trial membership. Since I didn’t want a membership for longer I thought it would end there. Then at the end of March I was charged $46. I called them and asked if this was a membership charge and that I didn’t want a membership. I was told I didn’t have a membership and there wouldn’t be any more charges but I wasn’t offered a refund either. I never asked for a membership or knew about the recurring charge. It’s not in the emails they sent either.

I signed in for tax advice for a $1, 7-day trial membership. I asked questions three times, and two of the three advisors were very helpful. But two weeks later I opened my credit card bill and saw a charge for $28! Apparently I was in for a monthly recurring charge of $28 until I cancelled. I cancelled today, but they didn't care about my situation and would not refund the $28, even though I never used the extended service. Lesson to me: read the fine print. Lesson to the company: if you give bad customer service, you will get low reviews.

We had contacted Panasonic in January to ask a question about our television and was put through to “JustAnswer”. The representative told us what to do to fix the problem. We were told it would cost $5. When we got our credit card bill, we were charged $53. Then the next month, we were charged another $53. Apparently, without our consent, we were enrolled in a membership that costs $53 monthly.

While doing my taxes, I needed answer to a question re Social Security. Was diverted to a site that offered answers to SSA questions. No mention of cost until question is submitted and then is not at all clear that a charge is related to the question just posed. Regardless, the presentation is basically an obfuscation of the fact that they are nicking you for $28 that you had no intention of spending.

Took money for a phone call no phone call followed. I asked for a legal advice which was offered on the linked site. Debora the Lawyer replied saying that in order to help she needs to call me for an additional 59 USD. I allowed the charge on my AMEX. Then the message came that the lawyer cannot call me right now. This has not happened after a while either. This looks a lot like fraudulent behaviour. I wanted to request a refund, but there is nowhere to ask for it.

Signed up to get help from BMW mechanic. Asked question and waited. Two days later I contacted to see why there was no answer. They replied with message saying that while many answers appear in 10 minutes, some may take up to 24 hours. I replied to this message by saying I had now waited 48 hours. They sent reply saying they have automatically cancelled my question. Huh? They did not however cancel my charge. STAY AWAY.

A charge appeared on my credit card on 3/28/19 under the name JustAnswer listing the charge as $49.66 and gave this number as the information **. I have never signed up with this company for a membership and I have not authorized this charge on my credit card. Frankly, I do not understand how they obtained this information and I am alerting other consumers because I am worried about future unauthorized charges on my credit card. I believe JustAnswer is a scam and is involved in fraudulent activities.

I was assured when asking a question I would not be billed further, but then saw an unwanted and unauthorized membership fee of 46.00 to my card. They said their providers are not authorized to offer this assurance and continued to hold my 46.00. This is a rip off scam and at least 25 percent of users are angry enough to spend time contacting and filing a formal complaint with the Better.

I am embarrassed to say I got scammed by this site. Though I was extremely careful about reading everything on the screens, the navigation was confusing and I must have agreed to a membership even though I didn't want one. A few months later I realized they were still charging me a fee of $32 US. Sure, their "expert" answered my question, but I would have paid less money if I had just consulted a real person, in person, rather than being tricked into a paying membership. And I say "tricked" because I had no intention of buying a membership and I read everything on the screens. So their business model is clearly to confuse people with poorly laid out content/permissions in order to sign them up for monthly payments. Stay away!

I signed up for the trial period to ask a question for $5.00. I was assured that I would be notified when the trial period was up and it converted to a monthly service for $47.99. I was NOT notified by e-mail. They claimed it was sent on March 11. I did not use their service until March 27? It was a tax question and I did not begin to work on my taxes until the 25th of March. Had no question to ask till then.

Asked a question, lawyer responded with incorrect information. I had to research the issue and sent the lawyer the research and he then realized he was wrong. Asked to have my $5.00 refunded and to cancel any possible membership. Was refunded the $5 but not the membership. Before I realized, I paid $84 for nothing and was refused refund. Total scam.

I applied for a membership in JustAnswer, my credit card was charged for $740 Mexican pesos. My problem is that my word document was corrupted due to a hard disk problem and when opening, strange symbols appear. I explained the problem to Ameen ** and never got an answer. The cancelation of my membership was not easy since a supervisor tried to convince me otherwise. I demand a refund of my money and no more e-mails from JustAnswer. Jorge **. Mexico, **.

I'm another one of that long line of people that had their money taken without any value from JustAnswer.com in return. I asked a computer question because my PC wasn't powering on, prompting me for a 5$ trial and the only answer I got was "Give me 37$ so I can connect remotely to your computer to fix your problem." Hellohoooo... It's not turning on, how are you going to remotely connect? After I declined that, just complete silence from their 'experts'. I don't think you are talking to any real people there until you cough up more money. And I get it, expert advice isn't for free, but in the end, I just coughed up 5$ for absolutely NO answer or help. I might as well just opened the window and made a paper plane out of a 5$ bill, that way at least SOMEONE gets something for it.

On 4/15, I signed up for a supposedly "one-time, refundable" fee of $5, realized my mistake, and cancelled my membership. Now I get emails several times a day saying I have not replied to the "expert." After reading other reviews, I realize that I am not alone with this issue. I fear that, like others, I will be charged a monthly fee for a "service" that I do not want. I have blocked this vendor on my credit card account, but worry that this scam company will find a way around that.

4/10/19 had a question so I applied for the $5.00 for 7 days. Was told I’d have an answer in 8 min. Here comes 2 hours later still no answer so I put in writing to cancel out my membership on the same day but 2 hours later. Finally about 5 hours later in my email there was an answer. This so called retired judge put words in my mouth that I never said. I only asked if a doctor can legally stop your narcotics cold turkey. My answer was, "You can sue the doctor". Never answered my question. I then answered the email they sent me. Told them I had cancelled out my membership because their so called retired judge is sick and never answered my question.

I posted a question and they didn't have any "experts" who could provide answers. I thought I was just in the trial but realized later that they've been charging me $46/mo for nothing. I finally found out and cancelled the account. They refused to give any kind of refund. This whole business model where you have to give a cc # and then cancel a week later to try the product is taking advantage of all of us who forget to cancel. I'm very disappointed in the company.

I'm French Canadian so my English is not very well. I ask a question to this company and st wait about 5 days before they respond. 5$ for a question but later they took 55$ on my credit card and now they take 71$ each month. I wrote them third times asking unsubscribe me but they did not. I never subscribe for that but they do it. Never ask a question at Just Answer. They will take your money and could not refund it. Guy **. Trois-Rivieres. Qc Canada.

These clowns are a total fraud. Trust me. You can pick someone off the street at random, and you'll get more expert and competent advice on any topic. Deal with these morons and all you will achieve is to add more charges on your credit card for nothing.

We had a service question. We asked and paid - this used to be a good place to go to years ago. We asked our question this morning - no answer yet. Each time I asked to be updated on an estimated time of response the reply was 8 minutes - that was three times. Not what they used to be.

The JustAnswer expert I chatted with solved my problem with my dryer and I was happy to save the money for an appliance repair. However, I was not aware of the ongoing $28 charge put on my credit card every month. I called about the fee when I just noticed it after 5 months of charges and they will not refund my payments even though I have never accessed this service. How many other people are getting fooled by this scam? I asked to be transferred to a manager and I am on eternal hold.

Our poor experience with JustAnswer.com mimics many of the negative experiences reported by many other users. Our question was submitted on 04/04, no answer has been received as of 04/11. For no service JustAnswer.com tried to charge $46 but fortunately our credit card company recognized a potential fraudulent activity and halted payment. The canned answers provided by JustAnswer.com to the consumers herein cannot disguise the fact that services were/are lacking and billing practices mis-representative at best. It's disappointing that such a promising business model be implemented in a fashion that clearly is unresponsive/does not help but rather takes advantage of people looking to better their own specific situations.

Updated on 04/13/2019: After they responded to my first review I got curious and did a search in my email to see if there was a response to me canceling my membership - and by the way, they publicly responded to my review and acted as if they were gonna do something, but never responded to my private message giving my account info. But anyway, lo and behold there was an email that was In my spam folder back when I canceled my membership and asked to give me my money back that I did not know about them taking - I will post the response at the bottom and you can clearly see how this company works. They do not care and flat out tell you that you won’t be getting a refund for a service you never used! It’s shocking when your past experiences are with more reputable, honest companies - who will absolutely give you a refund if you didn’t understand about this membership and you do not want it.

I paid $5.00 for answer to one question. Answer did not work first. Tried twice more, then worked for one time. Did not solve problem. $5.00 was charged quickly to my charge card. 8 days later a $46.00 dollar charge appeared on my card. Unknown charge that I had no knowledge of nor agreed to. Called company. Got the runaround. Said I wanted to talk to a manager but they would not connect me to one. They said they would have one call me within 15 minutes, they never called.

This company is a big SCAM!! STAY AWAY!! I paid 5 dollars only to get a generic answer. Then cancelled my membership before the 7 day trial and was still charged 46 dollars. Call customer service. Both the representative and supervisor was very rude. So my membership is cancelled now after they took my money. They told me I need to send in proof of the date I cancelled my membership. But when I asked them to send me proof that I didn't cancel before 7 days they wouldn't do that.

Paid $5 for an answer. I had no idea $46 would be charged on my credit card. The answers to your questions are general in nature. There is no way you can tell if you are being answered by a licensed attorney. I brought this up to a representative and could not verify my claim. This Company needs to be investigated for fraud. Do not give your credit card information, you will regret it. I have to fight back for my $46 I did not authorize. Representative said my call will be escalated to the next level. I just want my refund.

I paid for 1 month trial. I asked 1 question and got a question back for an answer. Then I got a message asking if it was OK to wait for an answer to my second question and haven't heard anything since. Now I find I have been charged $£40. AVOID THIS COMPANY...RIP OFF.

I used the site once and was charged $5, only to see a pending charge of $46 on my credit card a week later. I didn’t think this was a big deal considering a lot of companies autoenroll you after a membership trial and usually you can cancel the membership and get your money back. Not with this website though. I cancelled my membership, then emailed their support team explaining the situation expecting a full refund, only to hear back from the representative that I didn’t qualify for a refund. Absolutely ridiculous. This site is a full-on SCAM.

I submitted my card info for one question, (5 dollars it said) in which my legal question was never answered. Somebody messaged me from there and said "I don't know how to answer that." Now my card being charged 46 bucks a month for membership fees? Huh. There was never anything about an on-going membership fees - if there was it was well hidden.

I have paid online with Visa for one answer. When I have checked my Visa account next month I was shocked they set up direct debit without me knowing to collect money for membership. KEEP AWAY FROM THAT SITE!

Paid for $5 question. Was told DON'T WORRY an email will be sent prior to the end of trial period to verify continuation or approval of membership. Days later, I was charged $46. Rep said that by agreeing to the $5 cost of question and posting of review It gave them authority to continue membership. Asked to reverse the cost. They won't. I said I did not agree to membership. They don't care. They are able to cancel membership but they claim they are rightfully owed the $46. Misleading...A REAL SCAM...I couldn't even remove my credit card info in the account settings!! BEWARE. THEY HAVE YOUR CREDIT CARD INFO ON FILE!!! I had to ask and call to send me an email verifying the cancellation of the "said membership that I did not agreed to." They said it will be generated automatically....just like your membership is generated automatically. WHAT A SCAM.

THIS IS FRAUD! Represented as being an appraiser with Antiques Roadshow information very general. A 5.00 fee turned into 74.00. All was taken off my charge card. I do not recommend this site. 110% scam.

My experience seems to be like so many others. I paid for a trial membership and the person who attempted to assist with my question was courteous. The immediate red flag came after I asked the question I received a reply that for an additional charge I could speak to the person directly on the phone. I chose not to. On that very day I attempted to cancel the trial membership and now one month later I see a $46 charge on my credit card.

I had a car question, the person who answered my question was courteous and professional, but didn't know any more than I did when it came to my problem. He was basically looking in the same auto service manual I was. For 5 bucks it was worth a try. Then I saw a $30 charge on my CC bill. But figured it was probably something they lied about on being a one time 5 dollar charge. The next month it was $35. Of course they can see I used the service only 1 time on the night I made the trial question... but no refunds, Sir. Please. If anyone finds any other way to get the word out about this company, let me know. I will gladly post anywhere I can to let people know this business is a scam. I feel like a sucker falling for it. You really aren't getting a professional to help you. Like other posts have said, Google is going to do a better job than the JustAnswer criminals. DON'T GET SCAMMED!

JUSTANSWER IS A SCAM, THEY GET YOUR CREDIT CARD NUMBER, charge the fee they say they will then put you in a membership without your knowledge, they charged me $34 more than they said they would, I asked a question, got an email, answered the email thanking the SO CALLED EXPERT, I gave him 5 stars, and said, "Goodbye, I no longer need your service." Found out later they put me in a membership, and we're going to charge me a monthly fee of $34, I think I have it stopped where they cannot charge me again, it's very sad when you can not trust anyone anymore!

I was shocked to get an unauthorized $46.00 charge on my debit card today after a very good session with one of their attorneys under their intro $5.00 membership plan. My home burned to the ground in the Woolsey wildfire and I have been dealing with debris removal permits and the nightmare of City, State and Coastal Commission paperwork. They claimed to have emailed me but I do not have them in my inbox. I would really like JustAnswer.com to refund me this unauthorized $46.00 fee immediately. While I liked the legal advice I got, this latest move feels like a scam and I have filed a dispute with my bank.

The whole process is all BS! I was told that I agreed to a membership for $46, but I NEVER agreed to any membership! The website is COMPLETELY MISLEADING!!! You should be embarrassed to even be associated with this scam! I AM EMBARRASSED I FELL FOR IT! I realize $46 isn't a LOT of money, but it is to me at the present time and I am extremely upset about this.

On Sunday, March 17, 2019 I lost air pressure in my motor home. After requesting help from Just Ask, I received an answer that I did not understand and replied as such. At their texted suggestion, I requested live response for a charge of $34. Which I accepted. I then received a text that no one was available and called a wrecker service. A charge in the amount of $34 was just posted to my CC. FRAUD?

Updated on 03/30/2019: This is the 2nd review I am posting. The first one obviously got me nowhere, as yesterday another charge of 46.00$ was taken from my account!! I NEVER AUTHORIZED THIS CHARGE!! Called the toll free number, talked to a SUPERVISOR who actually told me that I couldn't be charged for anything...lol the lies!! Now this company owes me 96.00, and it better be returned to me. I have the bank statement proving you've taken this money. So now I will wait, for what I'm sure will be another ** response.

Did the $5 dollar trial membership to ask a question about my car. The "expert" was saying how 'We need to scan the diagnostics to know' and other BS to not answer the question. Then pretty much agreed with what I recommended may be the issue, and that was that, or so I thought. Found a charge of $34 on my credit card for automatic renewal to membership. Immediately went to cancel membership and get my refund, but NOPE. "No refunds Sir, didn't you read the fine print Sir? It clearly says in the fine print there are no refunds Sir. Maybe Sir you should have manually cancelled your free trial membership when you had the chance Sir. Thank you for your time Sir, is there anything else you want help with Sir?." Total scam. Do not go to JustAnswer. There is nothing they offer that you yourself can't find through forums or videos. Just have to spend a little time looking is all. Save yourselves the money and avoid this website.

I thought I was getting good customer service, that I was paying $5 fee for a one time use. My question was answered & some of my money going to charities which I supported. Turns out they sneak in the terms & agreement that you're signing up for a membership?! So I was charged $46 & when I called for a refund I was denied. Watch your email when you sign up for this "one time" fee because they email you & you have to respond that you don't want the membership fee, otherwise you get charged!!!

Asked a question. The answer was a joke. They took word for word off companies Website. I already had that information. When I contacted them and told them I wanted a refund they said fine. Card was not charged and charges would fall off. I checked my bank account today. Not only is the first charge of $33.00 still there nows there is an additional charge of $35.00. I contacted the company and all I got was a generic email back that did not address the complaint at all. What a big scam.

My 10-year old Kindle froze repeatedly. It was given to me as a gift, so I had no idea: 1) how to go about getting it repaired, or 2) if it was fixable. Plus, it had nearly 300 books on it that I didn't want to lose. When I went online & typed in "What do I do to repair a Kindle?" I was taken to a JustAnswer website. I read how I could get a trial membership for $5.00, & cancel it at any time. I was desperate to fix my Kindle, so I signed up, & asked online how I could get my Kindle repaired. The JustAnswer answerer advised me of several steps to try. He also asked me to rate his help. I told him I would & rated him immediately. When I tried to return to him to ask him "If these steps don't work in fixing my Kindle, what do I do next?" I couldn't get back on the site; I was locked out.

My wife contacted JustAnswer and asked a question. It was not answered. She paid $5.00. Three days later we were charged $49.53. My wife contacted this scam company and we finally received a refund of $49.43. Yes, that is correct, 10 cents less than the charge which kind of tell you how efficient their billing department is. Well hold on, it gets better. THREE DAYS AFTER THIS SCAM, WE WERE CHARGED $69.59 AND HAD NOT HAD ANY CONTACT WITH JustAnswer OTHER THAN RECEIVING A REFUND EMAIL. I have now had to report this fraud to Capital One, put a stop on my wifes card and request another can be sent so these bandits cannot do this again. If you are smart, do not have anything to do with this bunch of bandits!!!

I posted a question in JustAnswer.com and connected to a attorney and was charged 5$ for that which was ok. Later after few days I was charged 46$ which I was totally unaware. Contacted their customer service immediately. The lady was totally rude and didn't issue any refund. I didn't even use any of their services. This is totally scam.

I found the site through a Google search of how to transfer content from Verizon Cloud to Google Drive. I was asked unrelevant questions such as "how long has this been a problem?" And trying to explain it was a long and tedious task. And then I was ask for a $5 fully refundable deposit, with no explanation as to what the requirements are to get the refund. I tried to ask the only tech that was assisting me, but you cannot write a single letter until you pay the $5. I don't trust that one bit.

I can't say I wouldn't recommend the site because the attorney I spoke with was super helpful and I rated and tipped him as such however funnily enough the website worked just fine until I went to cancel my membership. I agreed to the $5 membership with the full intentions of canceling it the same day unlike most who forget about it then are shocked when they're charged for the membership they SIGNED UP FOR. When you go to the page to cancel it asks for a reason why, all well and good EXCEPT the box flashes away and you're back where you started before you can type anything or hit the final cancel button.

I asked an antique "expert" about a piece of jewelry I found. She spent less than 20 minutes trying to find a value before giving up and opening it up to other experts who may or may not respond. Very disappointed by her lack of effort.

I asked a legal question months ago. I got some kind of answer that obviously was not helpful as I had even forgotten that I used the site. I paid for the answer to my question. I thought something was happening on my credit card. On reviewing my account I find that I have been paying $46 monthly to them. They insist that I agreed to the terms. It is highly unlikely that I would have done that on my budget. However, they agreed to close my account and send me an email verifying same. I have not received any email. I am afraid of what I have gotten into.

I signed up for a 7 day trial on March 6. 7 days later, on the 13th, I was charged $46. When I called customer service they told me the 6th counts as a day, so in their world 6 days equals 7. You will also get what sounds like foreign customer service, so be prepared to repeat everything you say. In my opinion, this is a dirty-dealing company that should be avoided at all costs.

I utilized the JustAnswer service for a quick initial question about a subwoofer speaker that had some issues. The expert replied timely and I was notified of a $5 charge to receive an answer. I agreed to the charge and conversed with the expert until I was satisfied. A week later I noticed I had been automatically charged $46 from my checking account for membership fees. This was not my intention and when I called cust-serv. they explained that it was not refundable and I was out of luck.

I was on the site today wanting some help with Wordpress and I started online chat. They very quickly took me to a payment site where I was told I would pay a refundable deposit of €5. When I completed my debit card details and clicked 'pay now', they took €60 instead of €5. I feel I have been conned and I am demanding my money back, but of course there is no Live Chat now not being on American time perhaps but I have had no answers to my complaints as yet. So beware and read all the print before you click 'Pay'.

I submitted a legal question related to a landlord-tenant issue. I received a partial but incomplete answer. When I attempted to follow up another attorney said he was not the same one I have been speaking to you. I was then promised a refund of all charges by customer service. To date I have been charged three times for a total of about $70. I receive no helpful information and the promise of refund has been ignored. This is a SCAM.

I asked how to recover my files after losing them all after installing macOSMojave 10.14.3. I allowed JustAnswer to access my computer. When the 30 minutes were up, the message I received was that since I hadn't backed up my files they couldn't retrieve the files. If I'd backed them up, I could have retrieved them! I responded, "so for 45 Euros that's what I get" to which Justin responded, "I never said and JustAnswer" never said that we could retrieve your files. While I was trying to tell you that you interrupted with another comment." Of course, any time after my 'interruption' he could have completed his comment. I ended the chat with, "Have a nice a day".

I asked for assistance with my IPad that had crashed. Supposed to cost a refundable $5.00. NOT... I received NO assistance and I was charged a total AUD $59!!! Will be contacting my bank. Be warned. This is very dodgy.

I signed up for one question for $5.00. The attorney got back to me with a generic response that was not worth my time. It was then explained to me if I wanted an answer to my question I had to sign up for the full version. I politely said no thank you. Guess what? A few months later reviewing my bill. Sure enough, they billed me at full rack rate and never provided me the service. Never, ever, ever think you will get any real legal help. Go to a reputable place, these guys are just thieves.

I checked the reviews and ordered a trial membership for $5, the terms said I could ask addl. questions at no extra cost. I had to wait 24 hrs. for an answer. The expert replied this morning: Do I still need the question answered? "Yes," I said. Then the clincher: That'll be $26 more. Thankfully I didn't get hassled asking for a refund and have an email confirmation - hoping it goes through. A lot of time wasted waiting to get the problem fixed.

ZERO STARS!!! I experienced the same thing as everyone else. I asked some medical advice and was charged $5 for a 7 day trial. Nowhere did they tell me on the site or in an email that I would be charged $46 if I don't cancel. $46 for one month?!? I tried contacting customer service through online chat and phone. Both times I was given the brush off and told that's just the way it is. I asked the phone rep how many times a day she has to deal with people who are upset about this exact scenario and she informed me that she didn't have to tell me that information. So A LOT then! I called my bank and am disputing the charge.

They told me the charge for the first sample use was $5.00. But after entering the credit card information, when I hit enter it rang up as $100.00! Then every email exchange with the lawyer exhorted me to make a phone call for an addition $59.00. The information I received was barely worth the original $5.

This is a very sneaky website. I PAID FOR A ONCE OFF ANSWER WHICH WAS NOT FORTHCOMING $5.95 and then there was an amount of $57.55 taken out for a membership I did not want or ask for. I am concerned about this very much and I will be contacting my Bank in regard to checking on this company's validity and why they could take out 57.55 without me wanting or needing this type of long term agreement.

This is total scammer's website, that tricks people into believing that they'll receive an answer to their question for $5. And then after you pay the $5 they ask not only they don't give any answers, but as soon as you give them your CC they say that if you wish to continue receiving help then you have to pay additional $39. And then after I shut it down, they bombard me with 1000 e-mails and in a few days I found additional unauthorized charge of $46 on my credit card from them. Anybody be aware of this scam and stay away from JustAnswer.com

I asked one question about a painting I bought. Before I know it, I am enrolled in a membership, which they did not divulge through an email or any type of notification. Their approach is very deceptive. I called today (3 March 19) to cancel my "membership." The customer service agent was nice, cordial, and very apologetic. I told her I would like a refund since they did not have my consent to sign up for the membership. I was placed on hold until she spoke with her higher ups. She came back to tell me because of my membership type she could not refund my money, a membership I never signed up for.

We signed up for the trial service and paid $5.00, which was immediately taken out of our bank account before we were able to speak with a technician. That same day we sent a note back to the company asking them to cancel our service. A week later I have an additional charge of $28.00 deducted from my bank account! What part of "no thank you" did they not understand? Now I will have to contact my bank and get it straightened out. With that said, the technician that assisted us with an electronic issue was extremely helpful and did a good job.

I took a 7 day trial which apparently gave 'Unlimited Questions'. After 4 days I don't have 1 even attempted answer despite the estimated answer time of 30 Min. They tried to sell me a phone call for a further £15. I don't know why they couldn't just say, "We can't answer your question" and refund me rather than attempt to get more money from me. I wish I'd given their fee to charity.

Tried to find a remote control for a Daewoo large screen I bought 2nd hand. Daewoo had gone out of the electronics business so I tried eBay and dozens of other stores. No help. Stumbled onto JustAnswer and didn't get any help just a debit to my VISA card for $65. No help from JustAnswer just something about I knew I was going to be charged $65. As a last resort I checked eBay and other electronics stores and finally gave up. I'm a wanna be mechanic so I thought I couldn't do any harm to the remote. Got some advice from a tech friend to open the case, use a cotton bud and mineral turps to clean the contact points. Got a bunch of dirt on the cotton buds. Did that and it now works like new. Kiss $65 goodbye.

I checked out the a terms of purchase and for the $26 decided it was worth a try. The mechanic was quick and thorough and even answered a couple extra questions. However his advice was based on absolute worst-case scenario. So while it was good to know what the worst case was it ended up not being that situation with my car. I would have liked to know a couple different scenarios that it could be instead of the worst one. -1 star for that.

My husband signed up and paid 5.00 to get a software question answered. No one ever responded to his question and then they started charging our bank account. Dec 5.00. Dec 18.00. Dec 33.00. Jan 33.00. Feb 33.00. We had to cancel my husband's card and reported the charges as fraud. Do not sign up or give them your card information.

I talked to a rep from this company and was told the 5.00 charge was all I would be responsible for... Twice. The question I asked was VERY specific and detailed. When the answer came thru it was obvious that the individual either did not read the question or had NO IDEA what they were talking about. The next thing I know they are charging me an additional 34.00 that I did NOT authorize. I will be reporting this to my CC vendor as a fraudulent charge.

I was having an issue with my Blizzard WOW account wherein I was locked out when my password was changed, and I mistyped the new password several times. I reached Blizzard customer support, and a young lady suggested I use Just Answer to solve my issue. She informed me that the fee would be $5.++ and would be refunded. I agreed to speak with them, and she transferred me. I had to give my credit card either before or after I was connected to Just Answer, I can't remember which, but they had my credit card number.

Company has reimbursed the monthly fees charged.

I got a serious computer virus and was looking for a remedy - these people asked for a $5 refundable deposit and credit card details. They asked which membership I would like - I exited the screen and they then charged $75. Do not give your credit card details to these people. Not coincidentally the same complaint has been lodged on the website and they have the cheek to defend this irresponsible and fraudulent behaviour.

I used JustAnswer to seek some medical advice in January and I was charged Rs. 300. It was advertised as RS 300. I was charged 3280 again in January though I didn't take any advice. I'm charged 3280 again in February for no advice. This is a fraudulent payment charged from your company again and again. I don't have a membership and I want full refund of both 3280 charged twice. I would have to take legal action against the company if no refund is given immediately.

I just found a transaction from JustAnswer for $28.00. I have not used JustAnswer. The only online veterinary services I used was back in 2017. I am reporting this company for unapproved charges for services “not” rendered. Unacceptable business practice.

Not impressed with this service. I had an after hours veterinary emergency with a 9 yr old cat and just needed some answers to get me through the night, until I could take my cat to the vet the next morning. The Vet I got was critical - of me and of my regular vet - also very impersonal and used "cut and paste" medical information in his first response to me, not even addressing my actual concerns - just parroting back to me my cat's condition. I needed to belabor the point and press him for a relevant response. In his final response he criticized my regular vet and basically made me feel pretty lousy. I was going to let it go, and chalk it up to experience, but then he asked me to give him a 5 star review!

I tried to call Samsung for a technical question and discovered that it was in fact not Samsung. After speaking with the operator who asked for a $5.00 "refundable fee" I was on hold for a technical support which never came online. To my surprise, a few days after that call I discovered a charge on my account for $38.40. STAY AWAY FROM This company IT IS CRIMINAL AND FRAUDULENT.

Beware, this company and its owners are scamming unsuspecting consumers (a senior, in my case) in the worst way: offering a trial membership ($5.00), giving you 7 DAYS to cancel before converting to a full membership @ $46.00. In fact, JustAnswer's own website advertises that your trial membership "automatically transitions into a full membership AFTER THE 7th DAY". I signed up for the trial ($5.00) on 2/4/19, then cancelled same 6 DAYS later, on 2/10/19, per their advertised terms. I have documentary proof of my cancellation of trial membership on the 6th day, by my email sent to JustAnswer, which will be included in my complaint to the CA Attorney General, Consumer Fraud Division, Federal Trade Commission, BBB and any news media consumer watchdogs I can interest in this story, in the event JustAnswer does not immediately credit my credit card account for the $46.00 fraudulently billed.

I have been charged $66.95 for something I did not want or ask for. I paid $5 for a fully refundable deposit, but got no help at all and have now been charged more money. I would like a refund reporting this theft.

A totally useless waste of $5 and half an hour of my time. I smelled a scam. Got ZERO effective assistance from two "experts." (The second of the two "experts," one John **, was 100% unhelpful.) Having (too late!) read others' comments, I must now carefully check my CC in case this outfit charges me for services I quite clearly declined.

Do yourself a huge favor and do not use this site. I asked one question last December and they have billed me for absolutely nothing, twice! If you use this site you will pay dearly and will never see a refund. They have scammed me out of $98 and refuse to refund in spite of the fact that I have never used it after my initial question.

Do not use beware!!! Charge 5 dollars question. 25 dollars call not received. 2 payments of 46 for a membership not authorized. Total 122 dollars for no service. Called no refund. Furious these people are cons.

I used this site one time and I will never do it again. I asked a question for $5.00 dollars, gave them my payment info. Then a few weeks later I am getting billed for $46.00. It turns out in the fine print that they automatically sign you up for a membership at $46.00 per month. Scam artists.

Having requested some pertinent information, in the aftermath of a road accident, I believed that the £5 I had paid was for a seven-day trial period of membership. I even got the impression that this sum was refundable, if I was unsatisfied. After a week I did not pursue the matter any further, although I did notice attempts on the part of JustAnswer to maintain a semblance of continual dialog. Ignoring this, and having not indicated any desire or intention to take out a full subscription for the purpose of continuous membership, I was quite flummoxed to discover that my debit card had been charged £40 as a monthly subscription fee! I have had to get my debit card blocked, meantime! Avoid dealing with this type of agency!

Difficult to get a cancellation on the trial membership. The computer "expert" I was connected with (and foolishly connected remotely with) was very rude. I keep getting the run-around regarding canceling, and no one is showing up in their help chat for that. I am going to call my debit card to cancel all transactions with them and flag them.

I don't even remember signing up. I just wanted someone to help me figure out if a few books I have were worth anything. But, it turns out the page is super confusing. You have to input the same information a bunch of times, and everyone that steps up to answer seems to have gotten a different part of the information I submitted. None of the 'experts' seemed to have all the information I continuously was inputting. I was just happy it only cost me $5.00.

The answer from the expert was good with follow up. However why I gave them a poor rating was their site is Very Misleading and there call centre is quite useless for any help! The FREE or $5 charge is only the beginning of charges to follow which they do not tell you! Also even though you do not agree with membership they charge you automatically so watch your credit card!! They will charge you for the answer at their determined amount and NOT tell you up front!! I would stay away from this site all together!! They charged me $5 then $63 and then $83 and I ask one group of basic questions a lawyer could answer in 10 minutes!!

The WORST!!! First - HORRIBLE LIARS Customer service. I have to call 20 different times within 24 hours. I was astounded by the absolutely horrible customer service. LIARS!!! I know I might come across as rude right now with some of my all caps, but I am extremely kind and pleasant when treated nicely. STAY AWAY!!!

Just like the other reviews I see here, I was charged $5.00 and when I explained my question (which did not require an answer from a tax specialist in the first place, the person wrote "I understand." which they clearly did not as they gave me no answer at all, only wanted me to pay an additional $54.00 to have a call rather than a text! Before I was transferred to the "professional's" line, I was assured the fee was fully refundable. At no time was I informed this would be a recurring monthly charge for a membership. All they did for me was waste a good 45 minutes of my time. I will also be contacting the Better Business Bureau about this company.

I will be contacting my credit card company now and stopping any payments being issued to this company! What a joke, I can't believe a company like this can even be allowed to be in business as an online company to help you with legal questions! I waited for a lawyer professional to answer my question and then when he could not he wanted me to pay for a phone call that I would have to initiate and pay even more money. When that was not an option I could not get another so-called professional to answer my question either. This is a total sham! I will be contacting the Better Business Bureau and file a complaint!

I asked a question and like others paid $5 using my credit card. I was then billed for monthly membership. Although they sent me an email "warning" me I would be billed for membership, I didn't realize it was on a monthly basis. When I realized it, I called and was told although I could cancel my membership, I could not get a refund. I feel I was "duped," and that JustAnswer takes advantage of people calling in by taking their credit card number ahead of time. I will report JustAnswer to the Better Business Bureau in hopes that this will alert other would-be users to "beware" of their unethical practices.

At first it appears you may get to talk to someone for free. Then their friendly bot tells you they need your credit card for a 5 dollars deposit. Not only do they take the 5 dollars but they also charge your card an additional 42 dollars. All this with no answer given yet. Then you get an email stating your answer is ready. When you click the link to view your answer it says the tech you need to speak to is online, but when you click to actually talk to a person -- you guessed it -- you get routed back to their friendly bot who tries to get you to pay again. 47 dollars down the tube. Live and learn I guess. Never again.

Like many others who have complained, I signed up for a $5 trial for 7 days -- and immediately got charged $5 plus $33 on my credit card. The website is very misleading. I called customer service and they claimed that the $5 was for only the first question -- and the $33 was for the monthly subscription, which I didn't want. This company is a total rip-off. I got the $5 fee cancelled, but still waiting for the $33 refund.

Was added as a monthly membership and that's not what I wanted. Although the question was answered right by the expert... I mistakenly became a member and got a $46 fee. I caught this fast or this really would have added up. I think they know this happens and only cancel future payments so you will be stuck with the first charge... Be careful or stay away!

I've had the same experience as so many others on this review website. I paid $5 to ask a question with the understanding that the $5 was for a one-week trial membership. The "expert's" answer indicated he didn't really understand my question (I admit my question was rather complex). After a follow-up exchange with similar result, I decided not to pursue the matter further with JustAnswer.

I have read now all the complaints other customers made about Justanswers.com and exactly the same happened to me. I will summarize them for you. I paid $5.00 to ask a question. An answer was given, but very generic, like made by a computer program (robot). Not real expert living people. So, answer not responded correctly. Then charges of $34 will appear monthly without your permission. Called their customer service, they say, "You are responsible for those charges because you signed up for a membership." Refund never received. In my case, I lost $141.00 and no correct answer received. Check BBB.com they state "This business receives a high volume of complaints." Complaints on file stated consumers pay the $5.00 question fee but are later charged additional amounts. And BBB.com is only publishing 25% of this business’s complaints online!

They claim these are experts all over their website but they are not. The scam is ANYONE can be an expert on their website! But they'll take your money just the same though. Read this buried in 5 pages of their terms of service: 'No Assurances Given From and No Reliance on Term 'Expert' Throughout this Site, certain terms, including 'Expert', 'Specialist', 'Consultant' or 'Advisor' may be used to refer to someone who claims to have certain knowledge, background or experience that may be useful in responding to a question posed by a user. Use of such terms provides no assurance that the person answering your question has any expertise or qualifications to give such advice. You acknowledge that JustAnswer has not and cannot independently verify their qualifications.' Don't fall for it. It's a scam site.

I pressed a wrong button trying to reach Turbo Tax and got to to "JustAnswer.com". I asked if they were Turbo Tax and they charged me $46, which I am blocking at my bank. I did give them a credit card number unfortunately because I needed extra Turbo Tax help and thought they are Turbo Tax.

Signed up for the $5 trial. Got my question answered. I noticed a charge for $28 from JustAnswer.com a month later. Turns out it was actually a second charge. They charged another $28 just about 10 days after the initial trial was setup. I want a full refund. I did not request and will never again use a subscription service from JustAnswer.com. I can't imagine how many thousands of people have been scammed by this website for subscriptions. Unbelievable poor business practice. Should be illegal IMO.

JustAnswer.com used to be a good place for cheap, quick answers to basic legal questions. Now it's a scam site. Deceptive practices. If you agree to pay ANYTHING more than the basic, the site automatically "rates" the "expert" a five-star (involuntarily on your part, you have no say at that point). Also, the "experts" are working attorneys and do their best to get you to go to offline discussion, then give you their normal hourly rates ($250/hrly or more) if you want to continue. Have heard it was a good, fast, cheap way to get legal questions answered. It was. Now it's a scam site. You CANNOT trust any "reviews" of "experts" as they're fake (the site "reviews" the attorneys for you, at five-stars, prob to up the site's ratings). Scam/deceptive site. Find answers somewhere else.

I did a search for support for a Linksys router thinking I would be connected to Linksys. I was directed to this site instead. However, since I only had a simple question I decided to try it. The stated fee was $5.00. I was connected to a gentlemen who did a nice job of answering my question. I hung up satisfied. Today I saw a charge on my debit card for $46.00. Since I never authorized this charge I called to complain. The response was I had signed up for a trial and agreed that when the trial ended I would be charged $46.00 per month. I never saw anything about this when visiting the site. What I saw was a single $5.00 charge. Today I called to get the charge reversed and was told since the trial period had passed they could not refund my $46.00.

Others notated that they were told they could get a question answered for 5 dollars and then were charged more money later without their knowledge. I would like to confirm. I had the issue as of 2/7/2019 so this is still their practice. I am actually giving them two stars because the Nissan expert was very helpful and gave me the information I was looking for. Unfortunately they are in no way transparent about their pricing which is a ridiculous practice for any company that is trying to run a legit business.

My husband paid 5$ fee for a question. Then a month later I get an alert from our cc company. JustAnswer charged, without our authorization for membership. Hubs called customer service. Spoke with a fellow who insisted he didn’t read the terms of use and was automatically entered for membership. No matter what hubs said this man kept insisting we were wrong. The fellow barely understood our language, was impossible to speak with. I sent a written message to JustAnswer, waiting for a reply. We notified the CC company of fraud. This is a giant migraine. Caveat Emptor would like to give them no stars, but I’m retired, I’ll write reviews all over the internet including twitter and FB to warn others.

I paid the $5 to ask a tax question. I did NOT click to sign up or join their monthly subscription for $30 or $35 a month; however, I see that they went ahead and took that extra money anyway. This is very shady practice for people that are supposed to be in the business of truly wanting to help. I will be contacting my bank to stop/prevent them from taking any further money from me. I cannot believe I was suckered in. I saw they had the BBB symbol at the bottom of their site, I guess that was just to give a false sense of security. Do NOT give your card information to this site!

I read the countless reviews here before connecting to their chat. I asked a question then was abruptly sent to their payment page. Entire conversation on video. If Ely was a lawyer, his full name should be displayed to verify his lawyer license number and state he passed the bar. My security scan waits and looks forward to their effort to hack my personal profile.

After being on a monthly program for forever and paying faithfully every month: never late they CANCELLED me. I tried to post a question and was told I had to pay MORE. When I contacted them the 5th time someone finally told me I had been cancelled because I had too many usages. That struck me as odd since not long ago they told me I wasn't using it enough and I needed to post MORE questions. My take is my monthly fee wasn't enough money for them so they simply cancelled me with no notification or warning. I am spitting mad. IMO they had a contract with me that they decided not to honor so I'm out UNLESS I want to pay more.

I just looked at the reviews and they are "ALL" correct. No one is lying or being deceitful... This COMPANY IS LITERALLY RIPPING PEOPLE OFF THEIR HARD WORKING MONEY. I want out. I called twice and now I have been on hold for at least 10.00 minutes and no one is coming back. I am now going to hang up and call "RIGHT" back again. I am on hold right now as I am typing this post... My GOD. My God. What have I gotten myself into... I was charged 5.00 dollars and then 50.00 dollars from a person mane Dr. Ted **. Please help me, please help me get my money back A.S.A.P.

Contacted them about a treadmill. Got connected to the company that sent the part I needed. For $5 that was ok. Then credit card company called and said they had charged me $46 which I had not authorized. Card company (VISA) gave me a phone number to call. JUSTANSWER tried to say I was responsible because I had not cancelled. Lady on the phone was polite but not willing to cancel until I said that VISA would cancel if they did not. Then she cancelled.

£5 authorized. Problem not resolved. Then another £30 was automatically taken from my bank account when I specifically told them I was not going to pay any more money by purposely NOT CLICKING on the button to authorize further payment. READ TERMS OF CONDITIONS AND DONT FORGET TO CANCEL YOUR MEMBERSHIP IMMEDIATELY.

I came to this website to ask a question about a treadmill. I thought there was a $5 charge. Afterwards, they started sending me tons of emails which I quit reading, as I had my question answered. Then I saw a $46 charge on my credit card bill. I called and asked for a refund, and they basically told me, "Too bad. You didn't cancel." I really didn't know there was anything to cancel. Now I will be disputing the charge with my credit card company. They don't care... Once they get your cc number you will be facing additional charges.

They didn't even answer my question with a correct answer, but they started hitting my debit card for monthly fees. When I called to talk about this, I was basically told "too damn bad" and hung up on. I have since disputed this with my bank account. DO NOT USE THIS SERVICE, IT IS A SCAM!

I paid for a ONE time question for $5.00. The question was not answered, instead technician said, "I am going to pass on this and turn it over to someone else. You will be contacted shortly." I was never contacted. Instead, I get a debit charge of $28.00. I contacted customer service, he said he couldn't credit my account for the $28.00. I did not authorized a debit charge of $28.00.

I want to cancel this service, but the website will not allow me to follow the 'suggested method' of accessing my account info. It simply loops back to the opening discussion with a chatbot. The option of paying a "fully refundable" (right!) $5 fee to start some unknown discussion about cancellation reeks of unethical intention if not patent illegality. I want out, and I don't want to pay to get out.

I just a Question to ask so opted for 5$ and got some answer from attorney. My need is done. But while paying 5$ not sure where they have mentioned maybe in terms and conditions with very small letters even customers can't see (I did not see) annual Subscription plan. They charge 46$ every month. I did not notice for 2 months. I called customer care. They are well trained to say "we Automatically charge every month not to disturb Customer experience". Even this guys know that customer will not visit this site again but they charge monthly. They said they will send a mail before charging. It's true but that mail Subject is poorer than Spam mails. A busy person will not even spare 1 sec to see that mail. Very bad Subject mail just like spam mails. Be careful with this. I had an Opinion that Attorney may have given good Suggestion but by seeing their Entire drama I understood how the Quality of responses also will be.

Asked how to pair a Roku remote with device - response was so generic that I refused to pay the $5 fee and gave a very poor evaluation on the service. Nevertheless my card was charged the $5 fee, now I find that I was charged 10 days later a $46.00 fee! I was not made aware that you become subscribed to the service with a $46 monthly fee - this I found later when I called the "service" that you automatically become a member of this "service" after 10 day period! A SCAM. I called my bank and lodged a complaint to STOP payment - but payment was drawn already - a formal dispute discussions between my bank and this SHADY enterprise is now ongoing - I found their number 800 240-1371 and called their 'customer service' department and demanded my money back - they have canceled my subscription and will refund my first $46 withdrawal. I will see if this really happens in the next 4-5 business days... DO NOT USE!!!

All I need is a reasonable explanation of this charge and the "Just Answer" bot was unable to help. I have no clue as to the reason. This is obviously a scam. Nothing more than a sneaky way to steal from people that are too busy to go through the BS this takes.

They will keep charging you month after month. I thought I was asking Apple a question, but it was apparently passed on to this company, which bills me month after month for $30-40. Every month I have to dispute my CC charge.

I signed up for the free trial, they claim to send a reminder to you so you can cancel on time, I never received this. Relying solely on my memory I did manage to remember to cancel 9 hrs. after the deadline. Too late they had already charged me. When I requested that they make an exception for me since it was so close to the deadline and I hadn't used the service again after the first day they said NOPE. So set yourself a calendar event, timer, or just don't use them because that $46 is gone if you miss that free trial deadline.

To be fair, I have used this site in the past and experienced no difficulties. My latest experience, however, was different. It has been a while since I've posted a question, but this time around, my encounter with JustAnswer proved to be less than seamless. Initially, the answer that I received, suggested that my initial question had been incompletely or hastily reviewed. Eventually, I was referred to a link that, ultimately, didn't specifically answer my questions. After noticing that the mechanic's response was off the mark, I could not find a way to communicate my response, so I opened a previous window in order to try to re-ignite my discussion with my representative/mechanic. Apparently, this resulted in my submitting a duplicate question and an additional charge, subsequently waived.

Avoid at all costs. These people are super shady. I needed help with a legal question. They said, "Get an answer for just five dollars!" So I paid. Then, as soon as you get the answer, they go, "SURPRISE! - you were just charged another $31 on top of that, for a total of $36." Ok, whatever, I'll swallow the bait & switch because I need the answer. The answer I received was extremely generic, by the way - just two super broad, super short sentences with no nuance or real explanation (think, “No, you can’t do that. Thank you”). All the while, they're trying to upsell you - pay this much, pay that much, and I said no to everything. I just wanted my answer.

On December 23, 2019, after I googled a problem I was having with my Mac, I initially thought I was being taken to an APPLE partner site. When I saw that they wanted to charge me $64 for an answer as well as a $5 charge for something else, I knew I was in the wrong place. So I immediately contacted their chat help, explained to them what had happened, and asked them to please cancel these charges immediately, which they said they would do. I asked them to please email me immediately to confirm that the charges were canceled, which they did. What they didn't mention, however, was that, although they would proceed to cancel those charges, I would later be SUBJECTED TO A MEMBERSHIP FEE OF CA$84, WHICH IS, IMO, OUTRAGEOUS.

I have used JustAnswer several times since they began. I had truly wonderful experiences at first, then a couple of satisfactory experiences. This time, it has been a nightmare from the start, although they have a few more days to fix it before I will demand my money back and never use or recommend JustAnswer again. What an incredible pity!

JustAnswer posted additional charges after initial charge and after request to stop service. I signed up for the service to get a single answer to a specific question and paid an initial fee. After receiving an answer JustAnswer.com continued to charge my credit card. I asked them to reverse charge and so far they have refused.