JustAnswer Reviews

I was having an issue with my Blizzard WOW account wherein I was locked out when my password was changed, and I mistyped the new password several times. I reached Blizzard customer support, and a young lady suggested I use Just Answer to solve my issue. She informed me that the fee would be $5.++ and would be refunded. I agreed to speak with them, and she transferred me. I had to give my credit card either before or after I was connected to Just Answer, I can't remember which, but they had my credit card number.

Company has reimbursed the monthly fees charged.

I got a serious computer virus and was looking for a remedy - these people asked for a $5 refundable deposit and credit card details. They asked which membership I would like - I exited the screen and they then charged $75. Do not give your credit card details to these people. Not coincidentally the same complaint has been lodged on the website and they have the cheek to defend this irresponsible and fraudulent behaviour.

I used JustAnswer to seek some medical advice in January and I was charged Rs. 300. It was advertised as RS 300. I was charged 3280 again in January though I didn't take any advice. I'm charged 3280 again in February for no advice. This is a fraudulent payment charged from your company again and again. I don't have a membership and I want full refund of both 3280 charged twice. I would have to take legal action against the company if no refund is given immediately.

I just found a transaction from JustAnswer for $28.00. I have not used JustAnswer. The only online veterinary services I used was back in 2017. I am reporting this company for unapproved charges for services “not” rendered. Unacceptable business practice.

Not impressed with this service. I had an after hours veterinary emergency with a 9 yr old cat and just needed some answers to get me through the night, until I could take my cat to the vet the next morning. The Vet I got was critical - of me and of my regular vet - also very impersonal and used "cut and paste" medical information in his first response to me, not even addressing my actual concerns - just parroting back to me my cat's condition. I needed to belabor the point and press him for a relevant response. In his final response he criticized my regular vet and basically made me feel pretty lousy. I was going to let it go, and chalk it up to experience, but then he asked me to give him a 5 star review!

I tried to call Samsung for a technical question and discovered that it was in fact not Samsung. After speaking with the operator who asked for a $5.00 "refundable fee" I was on hold for a technical support which never came online. To my surprise, a few days after that call I discovered a charge on my account for $38.40. STAY AWAY FROM This company IT IS CRIMINAL AND FRAUDULENT.

Beware, this company and its owners are scamming unsuspecting consumers (a senior, in my case) in the worst way: offering a trial membership ($5.00), giving you 7 DAYS to cancel before converting to a full membership @ $46.00. In fact, JustAnswer's own website advertises that your trial membership "automatically transitions into a full membership AFTER THE 7th DAY". I signed up for the trial ($5.00) on 2/4/19, then cancelled same 6 DAYS later, on 2/10/19, per their advertised terms. I have documentary proof of my cancellation of trial membership on the 6th day, by my email sent to JustAnswer, which will be included in my complaint to the CA Attorney General, Consumer Fraud Division, Federal Trade Commission, BBB and any news media consumer watchdogs I can interest in this story, in the event JustAnswer does not immediately credit my credit card account for the $46.00 fraudulently billed.

I have been charged $66.95 for something I did not want or ask for. I paid $5 for a fully refundable deposit, but got no help at all and have now been charged more money. I would like a refund reporting this theft.

A totally useless waste of $5 and half an hour of my time. I smelled a scam. Got ZERO effective assistance from two "experts." (The second of the two "experts," one John **, was 100% unhelpful.) Having (too late!) read others' comments, I must now carefully check my CC in case this outfit charges me for services I quite clearly declined.

Do yourself a huge favor and do not use this site. I asked one question last December and they have billed me for absolutely nothing, twice! If you use this site you will pay dearly and will never see a refund. They have scammed me out of $98 and refuse to refund in spite of the fact that I have never used it after my initial question.

Do not use beware!!! Charge 5 dollars question. 25 dollars call not received. 2 payments of 46 for a membership not authorized. Total 122 dollars for no service. Called no refund. Furious these people are cons.

I used this site one time and I will never do it again. I asked a question for $5.00 dollars, gave them my payment info. Then a few weeks later I am getting billed for $46.00. It turns out in the fine print that they automatically sign you up for a membership at $46.00 per month. Scam artists.

Having requested some pertinent information, in the aftermath of a road accident, I believed that the £5 I had paid was for a seven-day trial period of membership. I even got the impression that this sum was refundable, if I was unsatisfied. After a week I did not pursue the matter any further, although I did notice attempts on the part of JustAnswer to maintain a semblance of continual dialog. Ignoring this, and having not indicated any desire or intention to take out a full subscription for the purpose of continuous membership, I was quite flummoxed to discover that my debit card had been charged £40 as a monthly subscription fee! I have had to get my debit card blocked, meantime! Avoid dealing with this type of agency!

Difficult to get a cancellation on the trial membership. The computer "expert" I was connected with (and foolishly connected remotely with) was very rude. I keep getting the run-around regarding canceling, and no one is showing up in their help chat for that. I am going to call my debit card to cancel all transactions with them and flag them.

I don't even remember signing up. I just wanted someone to help me figure out if a few books I have were worth anything. But, it turns out the page is super confusing. You have to input the same information a bunch of times, and everyone that steps up to answer seems to have gotten a different part of the information I submitted. None of the 'experts' seemed to have all the information I continuously was inputting. I was just happy it only cost me $5.00.

The answer from the expert was good with follow up. However why I gave them a poor rating was their site is Very Misleading and there call centre is quite useless for any help! The FREE or $5 charge is only the beginning of charges to follow which they do not tell you! Also even though you do not agree with membership they charge you automatically so watch your credit card!! They will charge you for the answer at their determined amount and NOT tell you up front!! I would stay away from this site all together!! They charged me $5 then $63 and then $83 and I ask one group of basic questions a lawyer could answer in 10 minutes!!

The WORST!!! First - HORRIBLE LIARS Customer service. I have to call 20 different times within 24 hours. I was astounded by the absolutely horrible customer service. LIARS!!! I know I might come across as rude right now with some of my all caps, but I am extremely kind and pleasant when treated nicely. STAY AWAY!!!

Just like the other reviews I see here, I was charged $5.00 and when I explained my question (which did not require an answer from a tax specialist in the first place, the person wrote "I understand." which they clearly did not as they gave me no answer at all, only wanted me to pay an additional $54.00 to have a call rather than a text! Before I was transferred to the "professional's" line, I was assured the fee was fully refundable. At no time was I informed this would be a recurring monthly charge for a membership. All they did for me was waste a good 45 minutes of my time. I will also be contacting the Better Business Bureau about this company.

I will be contacting my credit card company now and stopping any payments being issued to this company! What a joke, I can't believe a company like this can even be allowed to be in business as an online company to help you with legal questions! I waited for a lawyer professional to answer my question and then when he could not he wanted me to pay for a phone call that I would have to initiate and pay even more money. When that was not an option I could not get another so-called professional to answer my question either. This is a total sham! I will be contacting the Better Business Bureau and file a complaint!

I asked a question and like others paid $5 using my credit card. I was then billed for monthly membership. Although they sent me an email "warning" me I would be billed for membership, I didn't realize it was on a monthly basis. When I realized it, I called and was told although I could cancel my membership, I could not get a refund. I feel I was "duped," and that JustAnswer takes advantage of people calling in by taking their credit card number ahead of time. I will report JustAnswer to the Better Business Bureau in hopes that this will alert other would-be users to "beware" of their unethical practices.

At first it appears you may get to talk to someone for free. Then their friendly bot tells you they need your credit card for a 5 dollars deposit. Not only do they take the 5 dollars but they also charge your card an additional 42 dollars. All this with no answer given yet. Then you get an email stating your answer is ready. When you click the link to view your answer it says the tech you need to speak to is online, but when you click to actually talk to a person -- you guessed it -- you get routed back to their friendly bot who tries to get you to pay again. 47 dollars down the tube. Live and learn I guess. Never again.

Like many others who have complained, I signed up for a $5 trial for 7 days -- and immediately got charged $5 plus $33 on my credit card. The website is very misleading. I called customer service and they claimed that the $5 was for only the first question -- and the $33 was for the monthly subscription, which I didn't want. This company is a total rip-off. I got the $5 fee cancelled, but still waiting for the $33 refund.

Was added as a monthly membership and that's not what I wanted. Although the question was answered right by the expert... I mistakenly became a member and got a $46 fee. I caught this fast or this really would have added up. I think they know this happens and only cancel future payments so you will be stuck with the first charge... Be careful or stay away!

I've had the same experience as so many others on this review website. I paid $5 to ask a question with the understanding that the $5 was for a one-week trial membership. The "expert's" answer indicated he didn't really understand my question (I admit my question was rather complex). After a follow-up exchange with similar result, I decided not to pursue the matter further with JustAnswer.

I have read now all the complaints other customers made about Justanswers.com and exactly the same happened to me. I will summarize them for you. I paid $5.00 to ask a question. An answer was given, but very generic, like made by a computer program (robot). Not real expert living people. So, answer not responded correctly. Then charges of $34 will appear monthly without your permission. Called their customer service, they say, "You are responsible for those charges because you signed up for a membership." Refund never received. In my case, I lost $141.00 and no correct answer received. Check BBB.com they state "This business receives a high volume of complaints." Complaints on file stated consumers pay the $5.00 question fee but are later charged additional amounts. And BBB.com is only publishing 25% of this business’s complaints online!

They claim these are experts all over their website but they are not. The scam is ANYONE can be an expert on their website! But they'll take your money just the same though. Read this buried in 5 pages of their terms of service: 'No Assurances Given From and No Reliance on Term 'Expert' Throughout this Site, certain terms, including 'Expert', 'Specialist', 'Consultant' or 'Advisor' may be used to refer to someone who claims to have certain knowledge, background or experience that may be useful in responding to a question posed by a user. Use of such terms provides no assurance that the person answering your question has any expertise or qualifications to give such advice. You acknowledge that JustAnswer has not and cannot independently verify their qualifications.' Don't fall for it. It's a scam site.

I pressed a wrong button trying to reach Turbo Tax and got to to "JustAnswer.com". I asked if they were Turbo Tax and they charged me $46, which I am blocking at my bank. I did give them a credit card number unfortunately because I needed extra Turbo Tax help and thought they are Turbo Tax.

Signed up for the $5 trial. Got my question answered. I noticed a charge for $28 from JustAnswer.com a month later. Turns out it was actually a second charge. They charged another $28 just about 10 days after the initial trial was setup. I want a full refund. I did not request and will never again use a subscription service from JustAnswer.com. I can't imagine how many thousands of people have been scammed by this website for subscriptions. Unbelievable poor business practice. Should be illegal IMO.

JustAnswer.com used to be a good place for cheap, quick answers to basic legal questions. Now it's a scam site. Deceptive practices. If you agree to pay ANYTHING more than the basic, the site automatically "rates" the "expert" a five-star (involuntarily on your part, you have no say at that point). Also, the "experts" are working attorneys and do their best to get you to go to offline discussion, then give you their normal hourly rates ($250/hrly or more) if you want to continue. Have heard it was a good, fast, cheap way to get legal questions answered. It was. Now it's a scam site. You CANNOT trust any "reviews" of "experts" as they're fake (the site "reviews" the attorneys for you, at five-stars, prob to up the site's ratings). Scam/deceptive site. Find answers somewhere else.

I did a search for support for a Linksys router thinking I would be connected to Linksys. I was directed to this site instead. However, since I only had a simple question I decided to try it. The stated fee was $5.00. I was connected to a gentlemen who did a nice job of answering my question. I hung up satisfied. Today I saw a charge on my debit card for $46.00. Since I never authorized this charge I called to complain. The response was I had signed up for a trial and agreed that when the trial ended I would be charged $46.00 per month. I never saw anything about this when visiting the site. What I saw was a single $5.00 charge. Today I called to get the charge reversed and was told since the trial period had passed they could not refund my $46.00.

Others notated that they were told they could get a question answered for 5 dollars and then were charged more money later without their knowledge. I would like to confirm. I had the issue as of 2/7/2019 so this is still their practice. I am actually giving them two stars because the Nissan expert was very helpful and gave me the information I was looking for. Unfortunately they are in no way transparent about their pricing which is a ridiculous practice for any company that is trying to run a legit business.

My husband paid 5$ fee for a question. Then a month later I get an alert from our cc company. JustAnswer charged, without our authorization for membership. Hubs called customer service. Spoke with a fellow who insisted he didn’t read the terms of use and was automatically entered for membership. No matter what hubs said this man kept insisting we were wrong. The fellow barely understood our language, was impossible to speak with. I sent a written message to JustAnswer, waiting for a reply. We notified the CC company of fraud. This is a giant migraine. Caveat Emptor would like to give them no stars, but I’m retired, I’ll write reviews all over the internet including twitter and FB to warn others.

I paid the $5 to ask a tax question. I did NOT click to sign up or join their monthly subscription for $30 or $35 a month; however, I see that they went ahead and took that extra money anyway. This is very shady practice for people that are supposed to be in the business of truly wanting to help. I will be contacting my bank to stop/prevent them from taking any further money from me. I cannot believe I was suckered in. I saw they had the BBB symbol at the bottom of their site, I guess that was just to give a false sense of security. Do NOT give your card information to this site!

I read the countless reviews here before connecting to their chat. I asked a question then was abruptly sent to their payment page. Entire conversation on video. If Ely was a lawyer, his full name should be displayed to verify his lawyer license number and state he passed the bar. My security scan waits and looks forward to their effort to hack my personal profile.

After being on a monthly program for forever and paying faithfully every month: never late they CANCELLED me. I tried to post a question and was told I had to pay MORE. When I contacted them the 5th time someone finally told me I had been cancelled because I had too many usages. That struck me as odd since not long ago they told me I wasn't using it enough and I needed to post MORE questions. My take is my monthly fee wasn't enough money for them so they simply cancelled me with no notification or warning. I am spitting mad. IMO they had a contract with me that they decided not to honor so I'm out UNLESS I want to pay more.

I just looked at the reviews and they are "ALL" correct. No one is lying or being deceitful... This COMPANY IS LITERALLY RIPPING PEOPLE OFF THEIR HARD WORKING MONEY. I want out. I called twice and now I have been on hold for at least 10.00 minutes and no one is coming back. I am now going to hang up and call "RIGHT" back again. I am on hold right now as I am typing this post... My GOD. My God. What have I gotten myself into... I was charged 5.00 dollars and then 50.00 dollars from a person mane Dr. Ted **. Please help me, please help me get my money back A.S.A.P.

Contacted them about a treadmill. Got connected to the company that sent the part I needed. For $5 that was ok. Then credit card company called and said they had charged me $46 which I had not authorized. Card company (VISA) gave me a phone number to call. JUSTANSWER tried to say I was responsible because I had not cancelled. Lady on the phone was polite but not willing to cancel until I said that VISA would cancel if they did not. Then she cancelled.

£5 authorized. Problem not resolved. Then another £30 was automatically taken from my bank account when I specifically told them I was not going to pay any more money by purposely NOT CLICKING on the button to authorize further payment. READ TERMS OF CONDITIONS AND DONT FORGET TO CANCEL YOUR MEMBERSHIP IMMEDIATELY.

I came to this website to ask a question about a treadmill. I thought there was a $5 charge. Afterwards, they started sending me tons of emails which I quit reading, as I had my question answered. Then I saw a $46 charge on my credit card bill. I called and asked for a refund, and they basically told me, "Too bad. You didn't cancel." I really didn't know there was anything to cancel. Now I will be disputing the charge with my credit card company. They don't care... Once they get your cc number you will be facing additional charges.

They didn't even answer my question with a correct answer, but they started hitting my debit card for monthly fees. When I called to talk about this, I was basically told "too damn bad" and hung up on. I have since disputed this with my bank account. DO NOT USE THIS SERVICE, IT IS A SCAM!

I paid for a ONE time question for $5.00. The question was not answered, instead technician said, "I am going to pass on this and turn it over to someone else. You will be contacted shortly." I was never contacted. Instead, I get a debit charge of $28.00. I contacted customer service, he said he couldn't credit my account for the $28.00. I did not authorized a debit charge of $28.00.

I want to cancel this service, but the website will not allow me to follow the 'suggested method' of accessing my account info. It simply loops back to the opening discussion with a chatbot. The option of paying a "fully refundable" (right!) $5 fee to start some unknown discussion about cancellation reeks of unethical intention if not patent illegality. I want out, and I don't want to pay to get out.

I just a Question to ask so opted for 5$ and got some answer from attorney. My need is done. But while paying 5$ not sure where they have mentioned maybe in terms and conditions with very small letters even customers can't see (I did not see) annual Subscription plan. They charge 46$ every month. I did not notice for 2 months. I called customer care. They are well trained to say "we Automatically charge every month not to disturb Customer experience". Even this guys know that customer will not visit this site again but they charge monthly. They said they will send a mail before charging. It's true but that mail Subject is poorer than Spam mails. A busy person will not even spare 1 sec to see that mail. Very bad Subject mail just like spam mails. Be careful with this. I had an Opinion that Attorney may have given good Suggestion but by seeing their Entire drama I understood how the Quality of responses also will be.

Asked how to pair a Roku remote with device - response was so generic that I refused to pay the $5 fee and gave a very poor evaluation on the service. Nevertheless my card was charged the $5 fee, now I find that I was charged 10 days later a $46.00 fee! I was not made aware that you become subscribed to the service with a $46 monthly fee - this I found later when I called the "service" that you automatically become a member of this "service" after 10 day period! A SCAM. I called my bank and lodged a complaint to STOP payment - but payment was drawn already - a formal dispute discussions between my bank and this SHADY enterprise is now ongoing - I found their number 800 240-1371 and called their 'customer service' department and demanded my money back - they have canceled my subscription and will refund my first $46 withdrawal. I will see if this really happens in the next 4-5 business days... DO NOT USE!!!

All I need is a reasonable explanation of this charge and the "Just Answer" bot was unable to help. I have no clue as to the reason. This is obviously a scam. Nothing more than a sneaky way to steal from people that are too busy to go through the BS this takes.

They will keep charging you month after month. I thought I was asking Apple a question, but it was apparently passed on to this company, which bills me month after month for $30-40. Every month I have to dispute my CC charge.

I signed up for the free trial, they claim to send a reminder to you so you can cancel on time, I never received this. Relying solely on my memory I did manage to remember to cancel 9 hrs. after the deadline. Too late they had already charged me. When I requested that they make an exception for me since it was so close to the deadline and I hadn't used the service again after the first day they said NOPE. So set yourself a calendar event, timer, or just don't use them because that $46 is gone if you miss that free trial deadline.

To be fair, I have used this site in the past and experienced no difficulties. My latest experience, however, was different. It has been a while since I've posted a question, but this time around, my encounter with JustAnswer proved to be less than seamless. Initially, the answer that I received, suggested that my initial question had been incompletely or hastily reviewed. Eventually, I was referred to a link that, ultimately, didn't specifically answer my questions. After noticing that the mechanic's response was off the mark, I could not find a way to communicate my response, so I opened a previous window in order to try to re-ignite my discussion with my representative/mechanic. Apparently, this resulted in my submitting a duplicate question and an additional charge, subsequently waived.

Avoid at all costs. These people are super shady. I needed help with a legal question. They said, "Get an answer for just five dollars!" So I paid. Then, as soon as you get the answer, they go, "SURPRISE! - you were just charged another $31 on top of that, for a total of $36." Ok, whatever, I'll swallow the bait & switch because I need the answer. The answer I received was extremely generic, by the way - just two super broad, super short sentences with no nuance or real explanation (think, “No, you can’t do that. Thank you”). All the while, they're trying to upsell you - pay this much, pay that much, and I said no to everything. I just wanted my answer.

On December 23, 2019, after I googled a problem I was having with my Mac, I initially thought I was being taken to an APPLE partner site. When I saw that they wanted to charge me $64 for an answer as well as a $5 charge for something else, I knew I was in the wrong place. So I immediately contacted their chat help, explained to them what had happened, and asked them to please cancel these charges immediately, which they said they would do. I asked them to please email me immediately to confirm that the charges were canceled, which they did. What they didn't mention, however, was that, although they would proceed to cancel those charges, I would later be SUBJECTED TO A MEMBERSHIP FEE OF CA$84, WHICH IS, IMO, OUTRAGEOUS.

I have used JustAnswer several times since they began. I had truly wonderful experiences at first, then a couple of satisfactory experiences. This time, it has been a nightmare from the start, although they have a few more days to fix it before I will demand my money back and never use or recommend JustAnswer again. What an incredible pity!

JustAnswer posted additional charges after initial charge and after request to stop service. I signed up for the service to get a single answer to a specific question and paid an initial fee. After receiving an answer JustAnswer.com continued to charge my credit card. I asked them to reverse charge and so far they have refused.

I joined this website on their ~$5 trail basis and then attempted to cancel my account. They did NOT allow me to cancel my account (!?) and charged me the full $46 membership fee a week later. Only THEN did they allow me to cancel my account, and they absolutely refuse to refund my money. SCAM ARTISTS. Do not use JustAnswer.com! They will steal your money!

I paid to ask a legal question, and the service provided a helpful answer. However, they then tried to charge me for a monthly service that I had not signed up for, giving me less than 24 hours notice by email of a further payment they were going to take. Sad to see lawyers acting as scam artists.

I didn't get the help I needed with my sewing machine, yet, I was charged on 1/2/2019 $5 just for asking the question. On 1/5/19 charged $21 then on 1/12/19 charged another $36.00. What a scam! They got me for $62 on a question they couldn't help me with. Of course I cancelled my subscription. I didn't want to give them 1 star.

They mislead by saying you get charged $5 then they automatically set you up for $28/mo. This is misleading and should be illegal. Worse, when you call to cancel they say you have to wait another month and get another $28 charge. Outrageous.

I was told, "I just try to help," and then suddenly she wants a debit or Paypal. Misleading... If they want to charge when someone asks they should say so upfront. I figured there was a charge with any question and do NOT understand not just being upfront.

Never gave permission to charge my card 29.00. Each time I called said they were sorry and would take care of it with my bank. Never did. Now have to dispute and provide bank with paperwork, what a pain and waste of time.

1/11/2019 - Do not use the services offered by (JustAnswer.com). This is a thief operation that purports that they have highly skilled & qualified technicians to answer questions & to solve problems. To initiate the support, a subscription must be established by providing a credit card number/information for a $5 fee that could evolve into a recurring charge once your credit card information is on file with them. These ** are making money off invalid subscription charges.

My wife just discovered that our Visa card has been being billed $46 each month by JustAnswer.com for the past seven months. Neither of us know anything about this company, how they obtained our credit card information or why they would be billing us. This appears to be some sort of consumer scam. I plan to also report this the BBB and the Minnesota Attorney General's Office.

Please be careful while using this website. This is a terrible website. I have been charged 45$ twice for their membership which I never used. I used their trial services and was automatically signed up for their membership about which I was not informed. Also their customer care agent was very rude and did not help me get the refund. Do not use their services, they are making money off invalid subscription charges.

Like many others here, the website told me I could pay $5 deposit but when I gave my card details I was charged $69. I have not looked at the advice because I would not have agreed to pay that much. I have contacted JustAnswer in every possible way except phone as I am in Malaysia. I have received only auto responses telling me I will hear from somebody. I don't want the service, I didn't agree to pay the amount charged and the “consumer care” service does not seem to exist in any form except auto response. I thought after my experience, JustAnswer.com must be a scam. Now after reading the identical reviews from others, I know it is. Just refund the money you stole from me immediately.

Noticed $28 charges on my Amex after receiving one answer from company. Clearly chose $5 single answer and not subscription service. Called company and spoke with extremely rude gentleman. Charges other than the $5 are fraudulent as I did not authorize.

I was led to believe that asking JustAnswer one question would only cost $5, however they ended up charging me $69 which they now say cannot be refunded. I don't want a monthly subscription, I just wanted help with one inquiry and have ended up $69 out of pocket. Be very careful when using this site!

They are just not getting back to me about this issue... I have emailed them twice and have received auto emails...but no meaning full reply. In October I paid £5 for a question. I now find I have paid a further £25 in October and another £25 in November & December. Your email informing me that I had signed up for your full support package, which I did not intend to do, went into my junk folder so was not read. I have just had to do a search in my email to find it. Please refund the £75 paid in error and do not take further payments. My bank has been informed.

I have no recollection whatsoever of ever having contacted this group of crooks. I happened upon a debit from my Visa account of 50CHF from them -- they whom I have never even heard of! So somebody fished in online, found my credit details, and ripped me off, blind. Needless to say, I am livid and fighting back!

I was looking for answers. I posted a question to my browser. This site is the first on the list. Going to "Just Answer", I am offered a chat session with a tech assistant. I am asked questions about my issue. The presumption is that I have a problem that I want solved, not that I want answers (site name notwithstanding). The chat isn't with a real person, it is a bot. I answer a few relevant and a few irrelevant questions and am then promised an agent for "answers." But first I need to pay $5.00. This is a surprise, but OK, it is just $5.00. But we forget it is a weekly charge. I go ahead and approve the charge.

Was charged $46 after the $5 7-day trial. Didn't know I had to cancel. When I asked for a refund, they basically said "too bad so sad." Typical trick, only normally it is a free 90 day membership then ripoff for not canceling. These guys have stepped it up a notch!!

Several weeks ago, I signed up with the $5 trial fee to get an answer to an unbelievably simple question about my oven and try out this service. First, I was asked repetitively to answer the same basic questions about model, age, etc of appliance that I already answered. I was NEVER contacted by a technician or received a response of any type to my question.

Called about a serger, got a mechanic. Got no answers but lots of charges to my credit card. Called them on it and they refused a refund. I am so angry... this is a sham! They did cancel my “membership”, which I didn’t sign up for but refused to refund the many charges they made to my credit card. It was advertised to pay $5 to answer a question, which they did not do. I am very angry about this. They suck you in if you ask a question, they automatically charge a membership fee and a bunch of other fees, which I was unaware of. DO NOT TRUST THIS... they are dishonest!

We are in the same boat as all the other dissatisfied customers. We ask a question and was charged $5.00 AU back in September, we did get a reply saying they could not help me with the request so for $5.00 thought it was all done. We did select cancel the subscription on the link they sent us but they never did. They kept on charging and we have no record or the cancellation. We have been charged for 4 months now so we have had to put a dispute to credit card facility to get our money back.

I tried to "chat" about my new Samsung phone with some "expert" on Just Answer. NO ONE ANSWERED! I tried three times to chat and each time waited 15 mintues and got no connection. The last time I tried I waited for over an hour. So, much for "guaranteed 24/7 service"!

I was seeking phone information, on how I could not stop beeping on my phone. You did not answer my question, and I thought the 5.00 dollars was fair, even though you never helped me. Now you charged my account 38.00. Your website is just too tricky for a person with trouble using the computer. Your site I will never view again, and will spread how you ripped me off. Very poor person and a senior, shame on you. I think the Better Business Bureau should be aware you are cheating people.

After not being a able to find an answer online to what was essentially a simple question, I went to JustAnswer which was at the top of the page. After asking my question, I was told to pay $5.00. I got my answer after 2 minutes. I thought nothing of it until I was billed $47.00 today. I had no contact from them via email and at no time was I told of any extra charges. After reading of other people's experiences I went to their site to cancel my "membership". I clicked on forgot password and put my email address in to reset my password. It did not recognize my email. So they could not have contacted me about the extra charge. I have contacted my bank who have cancelled my card so that they cannot charge me again and have sent me a form to fill out to see if I can get my money back through the bank because of a fraudulent charge. Do not use this site.

I "joined" to get an answer to a simple refrigerator leak question. My credit card was processed in a nanosecond. My answer not so fast. After two days of waiting for their "expert" to work on the problem, I received a message from corporate that they have placed a "high priority" designation on my simple question. Waiting further with no response, I canceled. Don't waste your time or money waiting for a response from their "expert."

Had problem with car. Spoke to mechanic who was excellent in his help. But, paid $5.00, then $26.00 for answers. Then, a week later they took another $34.00 from my account. I advised bank it was a fraudulent charge and they charged it back. Don't do business with this company if you can help it. I immediately canceled myself out of this rip-off program.

I have a question. What exactly does 100% money back guarantee mean? Get your lawyers on that one. In my opinion, those are just words. I had the worst experience with trying to get a printer question answered. Got charged the $5 and then a monthly fee. I am expecting a prompt refund. I have not seen one positive review and you should be ashamed to prey on people, offer false hope and steal their money.

I asked a single question in early May 2018. On 6th May I was charged €46 and in mid-May and every month subsequently was charged €56. That's a total of €494. That was some expensive question. I got no email, electronic invoice or any contact whatsoever at any time during the period. I admit I should have noticed the charges but didn't until now. I am unable to even find my payment history on the company's website. Maybe this record exists but I have failed to find it. What an incredible 'rip off'!! I want my money back without delay.

Back in November I was asking for help with a VHS/DVD recorder and so thought I was paying $5 for initial help with problem. Took days for them to get back to me and when did was no help and I gave up and thought well only $5. Have just looked at my PayPal statement and find I have been charged $53.00 for Nothing. What a ripoff. I see someone else had a similar problem as me with this company.

I called them ONE TIME, because I was locked into my Word app and couldn't get out. I have a regular tech support service, but I thought, "Well, for $5 I can get this fixed quickly." In chat, the responses were more like trying to pinpoint my problem in THEIR terms. I never got a solution, then I looked at my bank statement and they had automatically charge me $46 for my "new subscription." They won't reimburse me. I live on a small disability I income, so that is a lot of $$ to me. I suggest using another "Microsoft partner" somewhere else. I only pay $30/month to Slimware tech support, and they have NEVER left anything unresolved. And they are a 24/7 service.

I asked for a Urologist, but was given a DO named Dr. **. Then I got a follow up email that had the same picture but called him a urologist and had his name as Dr. **. That’s fishy and I am seeking a refund.

Terrible customer support! They scam you into charging a membership fee after your free trial period and will not refund it when asked a few days after the fee is charged. I will never use their service again.

Asked about TN marriage laws and the county clerk in Montgomery Co TN and her lawyer say this lawyer is wrong. Paid $47 for terrible advice and had to review before he would send the transcript by email. Gave him 5 stars like he wanted and still didn’t get the transcript.

I was pushed to the JustAnswer.com website by Canon because I had a printer issue. I paid the $5 and then waited and waited for a response. There was none. I attempted to get a refund online and the online "chatbot" did something to my browser so that I could not type anything after I voiced my complaints. Their scam is silky smooth. They prey on people with an immediate problem who are willing to immediately pay a nominal fee. Then they have your credit card info and can charge what they want willy-nilly. Brilliantly evil scheme. Bravo. You should be ashamed of yourselves. You obviously see the pain that you are causing people but you still persist. The inability to empathize with those for whom you have caused pain means you are a sociopath. Shame on you. I plan on making a BIG stink with my credit card company. I hope you are shut down.

I stupidly gave my credit card details to this den of thieves when Janome Sewing Machine Company linked me in to them as their repair service. I was asked to pay a REFUNDABLE deposit of $5 which I did, but nothing happened and I was not passed to any repair person. I checked my card within minutes and found two amounts had been deducted... $5 and $38. These amounts were in US $. I have since had an ongoing argument via email in an attempt to have them refund the money... to no avail. Under no circumstances should you deal with this Company and NEVER give them your card details.

I found this site through Napoleon Fireplace site. I sent my question and paid the money and never got a response at all! Waste of time and money!!! We were unable to turn our fireplace off and had to call the gas company.

I just had the worst experience with an online help company I have ever had. The site help person responded quickly to my request, asked a few more questions than requested me to send $5. I sent the $5 but to continue on the site it request another $28 dollars which I promptly paid because I really needed an answer. When I finally returned to the page the support person helping me would no longer respond at all to my help questions.

Disgusting Rip-Off's. Unauthorized billing and lack of willingness to answer the question asked. I will never use service again despite the opportunity to use their available services for monies they've already extracted from me! Watch out for the detail in trial agreement. Be aware that if you do not cancel service in timely manner you will be billed. What I thought as a first time user would be $5 turned out to be $68 before cancellation. When they asked me for an extra $56 for 'premium service' I declined sighting substandard service. Next I knew I found they extracted $121 from my account. I complained asked them to review our emails and asked for a refund of the $56 excess which was refused. Never again.

I needed help with my Samsung sound bar. The Samsung site sent me over to JustAnswer. I did not get a helpful response from them and my problem was not solved. I asked them to close my account (which they required me to open before I could ask a question). They said the initial charge would be $5.00 which was fine with me. After the online person was not able to help me, I asked them to close my account. They responded by telling me how helpful an account with them would be for me as I could ask a variety of questions about various topics. I said "Please go ahead and close my account." They kept offering me a free trial period and then I could cancel. I said if they didn't immediately close my account I would take further action. They did and I was then charged with $26.00 + the original $5.00 they offered. PLEASE BEWARE! Unethical company.

Unauthorized billing and lack of willingness to make adjustments with an attitude that was so arrogant that I will never use service again. Turned the issue over to PayPal for resolution. Watch out for the detail in trial agreement. Be aware that if you do not cancel service in timely manner you will be billed. What I thought as a first time user would be $5 turned out to be $68 before cancellation. Cancellation occurred upon challenging unauthorized billing. Never again.

I emailed in my question, $5 to start and $31.00 if you read the answer. My answer didn't arrive for two days and in that time I found the solution I needed. I never opened the answer from JustAnswer. They hit my card for $31 and then again for $45. Said when I sent in my question I agreed to a subscription. Total B.S. They should change the name to Just-Give me your money. We need to start a class action suit against them.

I paid £5 for one question. They asked if I wanted a phone. l did not as I could not afford it. They have now taken £40 from my account. Beware. Cannot seem to get an answer. Now have to go through fraud process with my credit card and had to cancel it causing me problems near Xmas.

I went to their website and started by paying $5, then realized it was not going to help me, so I did not ask a question. My credit card was charged the $5 plus $30. I sent them an email complaining about this and they immediately refunded total amount.

The tray of my DVD player keep opening, I googled for help and got JustAnswer. I was asked to pay USD 5 before asking which I did with submission of my credit card details. The guy suggested me to vacuum the opening for a minutes, however it did not work. I was then advised to take my DVD to the customer service. Now, from the credit card statement just received I saw a debit for USD 5 and debit for USD 46 as membership to which I never enrolled. I raised a complaint and claimed for USD 51 in total to JustAnswer website and was given an email address - support@justanswer.com to claim. I just sent them an email to claim my money back and await their reply.

Hi. November 23 I send my question to JustAnswer about set of 3 pictures what I like to be value. First message was $5.00 for start, but when come to pay message was "If you need answer going to cost extra $66.00". Because I really want to know value my pictures I paid $ 71.00 ($ 5.00 + $ 66.00). Next message was to send them photos of pictures, what I did. Well after this they want extra $ 45.00 for calling charge and again for photos. After reading all reviews don't trust them any more and ask for full refund. We see what will be they respond.

On Sept. 27, 2018 my wife went on your site to get a question answered for $5.00. She gave her Mastercard credit card information authorizing the $5 charge. Then she was told she would have to pay an additional fee to have her question answered. She replied "no, I no longer want to ask a question", and disconnected from the website. We were subsequently charged the $5.00 plus an additional charge of $51.00! We never authorized these charges, nor did we enroll or subscribe to your service. Please reverse the charges ASAP. Do not make any more charges on our credit card or enroll us in any membership or the like. P.S. We are very upset at these shoddy business practices!

Paid 5 buck. They drag out answering time and try to get you to call them for 26 bucks. I didn't accept that. Got an answer and got off and went to my account. They still charged me 5 dollars and then another charge a minute later for 23 dollars... Total Ripoff.

After paying my £5.00 to initiate a question this fraudulent organisation extorted a further £30.00 from my card a few days later without any agreement. I should have been suspicious from the start and wish that I had read the reviews from people that have had a similar experience. They are a sham and need to be investigated. It was necessary to rate the company but they do not deserve the one star I am forced to give.

Paid a “GOOD FAITH ” refundable fee of $5.00 for service. Wrote down the question and before I sent it I was charged $23.00. I did not see anything about this charge on the webpage. I decided to go through with my question since I had already been charged and the person I was referred to as an “EXPERT” couldn’t answer my question. I was directed to call “EXPERT” for another fee of $26.00. One of the most refined rip-offs I have experienced in my entire life! BUYER BEWARE!!!!

Like others, I paid £5 to ask a medical question which a so-called medical expert gave a ridiculous answer. I then found I have been charged a membership fee of £35 per month which, I did not agree to, as I have seen several reviews along the same line as mine. Obviously this company has no shame.

I was asked for a $5 refundable fee if NOT satisfied. They said there was a mechanic waiting online. I asked my question. waited 20 mins and NOTHING. I was notified by my computer of an extra $34 charge by this company. I NEVER authorized this and at NO time was an EXTRA fee mentioned. This is blatant theft in my opinion. Keep away from this company. I disputed this UNAUTHORISED payment with my CC company. BEWARE people. BEWARE OF JUST ANSWER.

I wish I saw these reviews before I signed up for their “free membership.” I paid $5 which I agreed to for ONE question to be answered. Later it ask me if I want to ask any more questions for more money and I closed out and said no. Days later I see there’s a charge for $47?! I called and they said I’m not “eligible” for a refund... Excuse me? I’m not eligible to get MY hard working money back? She offered to cancel my membership so I agreed. I went to call my bank to ask for my money back and because I already canceled my membership with JustAnswer they were unable to give me a refund. Completely Scam.

Web form says cost is £3.00 to post a question, Checked my account and I was charged £20.00. Thank god I had my suspicions about this site and paid with PayPal, also no way to proceed without taking membership, so closed browser to avoid this option. Don't use this site and tell everyone you know, scam, ripoff.

Contacted fridge dept of JustAnswer with details of problems/paid $5 fee (refundable) and found (a day later) a further fee of $52.00 has been charged to my c/card and still haven't received any response re problem. Contacted Fisher & Paykel who disassociated themselves from anything to do with JustAnswer. I request refund of both the $5.00 and then $52 together with an explanation of how come you did this.

I would never ever sign for Membership with you. All I was looking for was answer for one question. I have paid £5 for what is suppose to be a "free trial" and I have received general information which I could find myself on any other website for free. I went to your site after I have found that £40 has been taken from my account and ask how to cancel this, someone redirect me to some page where there was no instruction or any helpful information how to cancel this. I log to my account and cancel that membership but not received confirmation. I want my money back please. This is fraud!!!

JustAnswer said $5.00 to talk to an expert Chevy mechanic online or for $35.00 you can talk to them by phone. I elected to talk to the mechanic online. However, JustAnswer billed by banking account for $46.00 for the online answer (which was totally useless and did noting to help with the problem with my son's car).

I contacted JustAnswer for an "expert" to advise me on a software program. Their experts responded by sending me to different websites with directions to solve my problem. None of these solutions worked. They have no experts. Just people that search the web with your question and send you the results. Waste of money.

For a $5 trial I was offered to join JUSTANSWER. My question was about a person calling my home to tell me I had just won 7 million dollars from Publishers Clearing House. They knew a lot about me and even gave my Husband a call back number. It was a very convincing phone call asking if I would like the presentation privately or would I like it shown on TV. I was in a hurry for an appointment, so I asked if I could call him back. He said he'd call me in a couple of hours. He did this and I still was not home, but my husband was and even he was convinced until he called back late at night and got a phone disconnected response.

I had a problem with my LP furnace. I was referred to a billing page where it said I would be charged $5.00 when I got my credit card statement. I was charged $ 5.00, $49.00 for the help, and $54.00 for a membership. When I called for an explanation I was told that I "was confused" and asked if I wanted the terms and conditions read to me!!! Can you believe paying $108.00 to a tech and thinking that would be a reasonable charge. I don't think SOOO! This site is THE biggest ripoff ever. License to print money. MY money GONE. Take my advice and ask anyone else your questions!!! PS. why do I have to rate them 1 star? -5 would be better.

I had what turned out to be a simple problem. The "technician" referred me to a billing / help page and said it would charge me a refundable $5. I read it and found that, even if they refunded the $5, they were going to charge me $49 more. No one mentioned that at all so if you didn't read the "fine print", you were out of luck. I don't know what else I was going to charged for but I certainly wouldn't trust them with my credit card information! This is the type of business that ruins online transactions for ethical businesses!

I have contacted an immigration lawyer. She told me that she is going to charge me 5 dollars. One week later my bank informed me that they charged me another 46 dollars as monthly fees. I was never told that I will be charged on monthly basis. I contacted their customer service and requested refund and their response was that they cannot make the refund. Dissatisfied. DO NOT EVER DEAL WITH THIS WEBSITE. THEY ARE A BUNCH OF CROOKS. I WAS ROBBED AND COULD NOT GET BACK MY MONEY.

I noticed on my recent bank statement that this company has taken £40 from what was a £5 trial. What has been committed could be alleged to be a fraudulent act. I have contacted my credit card provider who informs me that you had set up to steal another £40 which is being blocked. Who in their right mind would sign up for £40 a month membership to ask questions and seek advice. Give me my money back.

I asked a question on 22/10, got an acceptable answer, paid £5 by card. On 29/10 I find a withdrawal on my monthly bank statement of £25! Labeled membership! I know nothing about this! I have contacted my bank to block any further transactions. I need to get a refund - fraud is too kind a word!

Good thing I use PayPal, as JustAnswer.com likes scamming people off for money. I had people respond to my question, and then sorry have to refer to another expert. They still get paid for not helping. What type of service is this. Their Customer Service Representative lies to you by saying we are so sorry, we are going to set your question to highest... still no response. Been 2 weeks.

I went to JustAnswer.com and signed up for a $5.00 membership in order to get an answer from the mechanic. The mechanic was excellent. Then I noticed that JustAnswer.com had charged me an additional $19.00. I contacted JustAnswer.com via "chat" and they agreed that I had signed up for a $5.00 membership, but the representative said she did not have the "authority" to give me my $19.00 back and that someone would contact me via email within 2 days. The car mechanic was great, JustAnswer.com is run by a bunch of crooks. This is a classic bait and switch.

Paid £5 for a trial to ask a simple question. Lo and behold I discover that I have been charged £40 per month. I had not agreed to this charge being made but having given my card details for the £5 they use this to extract a monthly fee of £40. This is a SCAM. BEWARE!!! Taking advantage of innocent members of the public is a disgrace and should be stopped.

I contacted JustAnswer regarding a tech matter as I am not good with computers and I was prepared to pay the $5.00 for that. However, I have now got my credit card statement and found an additional $134.00 billed to my account for Tech Help and membership. Firstly, I never got any tech help and I certainly did not agree to any membership. The difficulty is the system is not explicit in the way it presents matters. I cannot find a way of contacting JustAnswer on their website to discuss this matter which is extremely frustrating. How can I get my money back. Bad bad people as a certain President would say.

I needed one question answered. I paid the $5.00 and was pleased by a quick response. I did not ask for a follow up phone call because the initial text was fine for what I needed to know. And a phone call would be an added charge. I DID NOT agree to enlist their year's service because I have a lawyer when needed. This was a weekend and $5.00 for a quick question was fine. Lo and behold when I checked my credit card there was $46.00 membership charge. If I DID NOT CANCEL WITHIN 7 DAYS THEN I WAS AUTOMATICALLY ENROLLED IN THEIR SERVICE PROGRAM. I just hate this scam.

I was very unhappy last night with my experience online before I had actually talked with a tech. I was unfamiliar with JustAnswer and I had felt pressure into giving my credit card info before I realized what exactly I was getting into. In other words, I was rather naive about the situation. I received a response today from JustAnswer. I learned more about their company and how well thought of they are in the business industry. They immediately refunded the $5 and then didn't finishing processing the $31 fee. In other words, I didn't lose any money and I have a much better feeling and understanding of this company. I might even decide to use their services in the future.

The one star review stems from my first experience with a Just Answer legal person. - The first lawyer only gave me a partial answer and then completely ignored my second question. He made it clear that he was NOT an employee of Just Answer and that he had a real legal business. I asked for a phone call per the prompts and the first lawyer barrister did NOT respond and yet my credit card was charged. I then had to respond back to Just Answer about my dissatisfaction. The second lawyer phone me but was questioning whether I had paid the $59 for the call. She told me that there is a lag time between the time the card info is taken and when it is posted. The good news is that the 2nd lawyer stuck with me and was able to respond to my questions. If I had to write the review for this lawyer only, I would have given her a 4-star rating.

I used this company to access a solicitor for a question. I was charged $5.00 and then $98 - considering I got the help I needed, I was happy but then I noticed this week they took $118 for some computer membership. I haven't visited their site since the first sign up and have no idea where this computer membership came from. This is a very bad system. It would fool a lot of people to think it is $5 and then once they have your credit card, you are paying for all sorts of services you haven't used. Don't go near JustAnswer.com.

I went to this site and had the same problem as everyone else. It says there is only a $5 charge. Do not give your credit card number! They tried charging my card for a monthly fee, which I had rejected. Thank goodness my card company picked up on it and never paid. They are crooked. Do not use them! I am now waiting for my $5 refund which I have a record that I will get in 4-5 days. If not, I will file a lawsuit! I will also file a complaint with Better Business Bureau.

I made a request for an 'expert' for an auto issue. Receive a debatable answer. Did not know however, that I was to be billed each month $63, whether I used it or not. This is fraud, as I was not informed. After reviewing the tons of responses from dissatisfied people who were scammed, as I was, I am cancelling AND will contact the Better Business Bureau and the FBI. This is fraud! No more, no less.

Cancelled my membership after it took days for my first answer and after receiving basically useless, generic information back that I could have speculated myself or googled for less money. There are, however, plenty of experts attempting to corral you into paying a ton extra by feeding you only basic, crumb bits of information (and likely if you could afford an expert you wouldn’t be here in the first place so...). Then I got charged again this month after I even received cancel confirmation from them. Chatted today about why I’m still being charged & they sent my question over to the legal experts like they were going to charge me to get their expert lawyer to help sue them over their own incompetence?! Laughable. I just want my October money back. This is wrong to do to people who came to your site in need of help.

I used this mob of thieves for a quick question about real estate - had to pay $5.00 to get some ridiculous and useless answer. Then they charged a further $76.00 for reasons unknown - I demanded a refund which never came and they continued to take almost $1000.00 out of my account... THIEVES - I will be seeking legal advice from an actual lawyer. We should all get together and start a class action against these thieving mongrels who are worse than robbers.

How to stop a membership plan is what I want to know??

Boilerplate cut and paste answers that do not address specific questions. Do not waste your money or your time. We asked for a referral for an animal behaviorist in our general area (LA), to help us prepare for a court hearing - instead we got an article on how to train your dog.

JustAnswer advertise themselves as Brother printer technical advisers. They are not. They quoted $5.00 for advice which I didn't receive. I asked for a refund which they gave. They since have deducted $250 from my credit card. They have acted fraudulently. I intend pursuing this matter using whatever means necessary.

This is no more than a bait and switch scam. They advertise that they will answer your question for $5 within a few minutes when in reality they don't even get back until 16 to 20 hours later. And when they do it is with an offer to answer your question for a much higher fee in my case $220.00. Bait & Switch. And let not forget get about the bogus phone call charge of $34 they try and hook you into. They are a total ripoff and you would have to be a fool to use them. DON'T DO IT. THEY SUCK.

I have a 2001 Chrysler Town and Country that I bought to flip. It kept draining the battery and the previous owner couldn't figure out the issue, and sold it to me for cents to the dollar. The mechanic that I spoke with (Keep in mind that I'm somewhat mechanically inclined), guided me step by step on where the parasitic leak that was draining the battery was coming from. He made sure I had the multi meter and the leads in the correct slots, asked a bunch of questions to make sure that this was done right, and even stayed on the phone with me while I was testing the fuses and disconnecting connections. His knowledge was far more advanced than what I have found on many YouTube videos and forums. I wouldn't have figured out the issue without him.

I had a visa related question I needed legal advice on. I opted to speak to a lawyer online. JustAnswer quoted me 5USD, but after logging in my payment details it deducted 53USD and emailed me an invoice for 53USd. If they were upfront about this, I would not have emailed them. This is false advertising and not acceptable.

Like others whose reviews match mine, I received no response (other than two prefabricated computer replies) after almost 24 hours. I was sleepless over contacting them and giving them my credit card info and email info. Did receive two computerized responses by email devoid of info to help me with printer. Last response was that to continue, it would cost me $39. Immediately checked my credit card with bank. Zero deducted from JustAnswer. Was so paranoid I went to my bank card and closed account. Advise this for anyone dealing with these scoundrels who prey on people.

We used JustAnswer.com to get an answer to an appliance question. We paid $5 and seemed to have to sign up as a member (monthly payments) and never got an answer to our question. Very disappointing. Then we had to go through the trouble of canceling our membership and now we hope we will not get charged monthly anyways. I will never use this site again.

Paid my $5.00 for a 'trial' (they said was refundable) on 9/25/18. No mention of further billing. I did not authorize further billing. My account was debited for an additional $13.00 on 9/28/18 and again on 10/2/18 for $28.00. This is sooo fraudulent! Cancel my membership and reimburse my $46.00. Anything less than Total reimbursement is unacceptable. My law firm has begun reviewing the practices of JustAnswer and invite anyone with similar complaints of fraud concerning JustAnswer to join me. This kind of activity can and will be stopped.

Why do they put charges on your card before even reviewing your case?! My bank has spotted it a fraud, I acknowledged it as one. Now I have my card blocked, I had to miss TWO RARE deals on the laptop I wanted. ** you, I have to now overspend about $300 to get the item I wanted due to the missed opportunity. Sons of **.

They say free membership and charge $5.00 to ask a question. Nowhere does it say you will be charge $46.00 after free trial. It took two days for one of their "experts" to answer. The answer was totally useless. Then they spam you with emails to rate the answer and the emails keep coming, "make me your favorite expert", "ask more questions" so we can charge you more ask fees. Then they charged my credit card $46 with notice or authorization. I have to go and cancel and request a refund. TOTAL SCAM.

They do not respond in minutes, but they do take your money in minutes. Poor service. Poor communication. Poor quality. Deceptive. I requested a refund, and their responses are nothing but blah blah blah... It has been almost (5) days. Seems they may have been waiting for the free trial to also charge me before responding... I'll file a BBB as well...

I paid £13 on Saturday 22-09-2018 and did not get any information relating to my question. I started off another chat to get the persons attention to try and find out why their system was telling me the mechanic would come back to me in 8 mins (this was an hour later). After some unrelated questions from the chat operative I was automatically put back through your payment system.

We live in a remote rural area (85 miles one-way to the grocery store). I am confined to a power wheelchair with a ventilator. Getting useful medical advice without traveling to town or much further to a city is cost-effective and practical. The advice I received was timely and helpful.

I paid $5 for a question and never got an answer. I was thinking that's it. Today I saw on my bank account, that they took every month $46 for nothing. I never agreed for such an agreement. Then I tried with a chat, but this person gave me not any answers to my question and but my directly to a lawyer. I'm very pissed off and hope I get my money back and for sure, I let my bank know, what kind of business JustAnswer.com are.

Well worth the $47 to get concise, direct advice regarding my complicated child custody situation. I got peace of mind and a real answer rather than the conflicting nonsense I got from everyone else involved (who were not lawyers). I will use this again if/when preparing to self-file any motions in the future.

I signed up for a single answer for a $5 fee. Of course, a week later a $49 charge shows up on my bank statement. I call billing to get a refund. No, they claim I chose the monthly membership at $49 a month. I assured them I did not. They were kind enough to cancel my membership, but no refund. I have no idea who would sign up for this service at $49 a month. I asked if that was the annual amount...being the dope that I am. Simply, my suggestion is, stay away from JustAnswer!

Was told that for 59 bucks an "Expert " would contact me within a few minutes. I said OK but never received a phone call. I called their 888 number and got nothing but a runaround and vague promises that I would be contacted by phone ASAP. Still waiting for that ASAP call. I wish I had read the reviews first!

I agreed to pay $5 and nothing else. As soon as I was asked to pay more, I left the site. PayPal asked me to text if I wanted to proceed. I didn't but payment ($56) was still taken from me! JUSTANSWER.COM is a rat race and a farce and a scam!!

JustAnswer is a scam. I agreed to pay $5 and nothing else. As soon as I was asked to pay more, I left the site. PayPal asked me to text if I wanted to proceed. I didn't but payment ($56) was still taken from me!

Ever had a dream where you scream but no one hears you? The answers come across as though they come from a computer programmed with an algorithm designed to deflect and skirt and then repeat inane platitudes, NEVER addressing your concern. It is quite bizarre, right out of a Monty Python skit. The ‘Argument Room’ comes to mind. It is an extraordinary lesson on HOW NOT TO PROVIDE CUSTOMER SERVICE!

Contacted JustAnswer. Bird who indicated they could veterinarian advice as my parrot that was showing signs of illness. Described in detail problem as not possible to get veterinarian advice as limited parrot veterinarian expertise here where I live and problems with the language barrier. Subsequently asked for deposit of $5 which ended up being 30 pounds for further consultation. Received an email with a contact via Webtalk and accepting the invite the contact could not be made.

I was looking for a primary Dr as I'm new in IL, the box pop-up & said to state your symptom & get an answer from a DR for $5.00. After that, the "Dr. David" responded & asked for my medical history. Gave a brief one, then he responded that calling me will be better than messaging. He called & can't get to phone right away, called the tel # right back & I got a recording. On 2nd call, missed call, called back & got a recording. Then I received a text from my credit card that my card was charged $5, $38 & $50. On 3rd call I answered & asked him of these charges & he hung up.

Paid my 5 dollars on Sept 4th and waited all day, had to drive 2 hours to the nearest Apple store to get it fixed and today got a message that a tech is currently working on the issue... Yeah thanks but I think 3 days is not good service and a waste! Save your money folks and find an actual expert! This company is just a scam.

Called for a part for my Weber grill. Was charged 5.00 which Weber said they waive. Never got an answer. Then was charged an additional $31.00 which they said was for the answer. Called Weber and got the burner for free. They said I would not be charged anything. STAY AWAY. They hope you do not check your credit card! SCAM OPERATION FOR SURE! THIEFS.

I e-mailed JustAnswer at 4:04 PM on September 1, 2018, for help on my Apple PC. Paid the $5.00 and clicked I wanted them to remotely fix my problem for another $39.00. They sent an automated e-mail message. They were working on the problem and would get right back to me. 15 hours later I still had not had a response so called their 800 number and talked with John, who assured they would get back to me in 10-15 minutes. 3 hours later still no response. I eventually called a Comcast technician who came right out and solved my problem in 5 minutes at no charge. In my opinion, JustAnswer is a joke! I do not recommend them!!

Legal question - Correct answer in a heartbeat. I cannot say enough good about JustAnswer... essential to leading an effective life... like water, sun, exercise. Just Answer is available 24/7. I have relied on their service for over 10 years all aspects of my life. Why would someone NOT use this service.

Quick response! Great information! We were put into a predicament that needed expert advice and we received such. We were given choices on contact and ways of personal discussion via phone, which is great to have. I would say that their prices are fair to say the least. Thank you JustAnswer!

Stay away from this company!! Just got my credit card statement and my mind is blown! Contacted JustAnswer to find out about the charges and I was told they don't see these charges in their system! Be aware... This company is a scam! Contacted my bank and disputing the charges! I DID not agree or authorize any of these charges on my card!

Vet was very helpful, prompt responding. I have a senior female dog, her issues were concerning and the help and advice I received was spot-on. She even followed up the next day, once in a.m., then in afternoon. Truly appreciate!

This company should be in school books describing how good business should be. Many Thanks. It was not fast as I expected but fair and great answer I received. I recommend anyone who is looking for quickest answer or recommendation.

I had 1 inch to 3 inch branches that got terribly wet and I needed assistance on how to dry them to make ornaments for the holidays. Time was the issue, and I typed in my issue, JustAnswer did help me with how to dry out the branches.

Dr. David is the best. Sure wish he is my regular physician. He conversed with me several times and I know I sure got my money's worth for five dollars. Thanks to Dr. David for healing my worried mind and his thoughtful insight.

I was having a problem with my hay baler and decided to give JustAnswer a shot. With the help of mechanic Dan, I am up and running again! He had an answer for me in less than 5 hrs and even sent me detailed factory image of the area I was having trouble with. Thank you Dan and kudos to you!!

I had a question about employers asking employees to clock out when they didn’t have appointments. It didn’t seem right to me. The person helping me was able to explain it and sent a link o the regulations. I was very satisfied because I tried to find the info myself but couldn’t. I needed the help. Thanks so much.

Called to get service manual for 2006 Grasshopper 618 and was told manual not available to individuals. Dustin then volunteered this info. He said any time I needed help reassembling my mower with the new Kohler engine, I could call him and he would walk me thru the steps over the phone. Can not ask for any better help than that. Thank you.

I was sent several videos showing me how to remove the bulb. It saved me quite a bit of time and kept me from damaging the headlight assembly. I was very grateful for the help. It was definitely worth the money.

Tanya was very knowledgeable and went in search of answers to a piece of jade from Pakistan. She answered all questions promptly and was very polite and helpful. It’s been a bit of a mystery to me for years but now I have answers and some provenance for my descendants so they can value the piece accordingly.

Deceased son, assets in New Zealand but I live in Australia - I wanted to thank Chris for his information. This is a difficult time and being in Australia, we were unsure of what to do next. This is a great service and I will happily recommend you to others. As living overseas but are Kiwis you are often in need of advice.

Refrigerator cold temperature control - Woody was very good and I believe hooked me up with the correct part. I believe that he got a little impatient with me, because the model number shown on my refrigerator did not line up with the results of his search. Otherwise, his assistance was great!

Had waited days for my service provider to offer tech support. Went to JustAnswer and a consultant set up my Tech appt, agreed to the terms and the Tech fixed my problem in 15 minutes! Just brilliant, JustAnswer is the ANSWER!!

All the appraisers were helpful, punctual and answered my questions. I would recommend these people to anyone interested in knowing what their antique treasures would be valued. I cannot think of anywhere else I would want to go after having these people appraise my antiques. Very professional.

I was searching for third party comments regarding issues between my tax accountant and I concerning qualified Roth non-taxable distributions. I was very pleased with the timely and helpful response I received. It will support my side of future conversations with the accountant.

It was a Sunday and my dog was in great pain. He had run out of his pain meds. Dr. Michael ** answered my questions of whether I could give him some of my meds [my internet research said my dog could take the type of meds I had]. He answered my question and gave me the proper doggie dose. My dog and I were most grateful. I contacted my vet on Monday. Thank you JustAnswer!!!

I had no idea that JustAnswer.com is an answer for fees. I wasted time doing a chat then came a reply that I needed to pay $5. The payment form quickly appeared, and I noticed that the fee jumps to $31 for subsequent replies. They claim it's all refundable which I don't know how it could be when you need to furnish credit card info. before you get an answer to your question. And why is this not stated in big bold lettering upfront?! It was very deceptive to me.

I received an Excellent and thorough professional evaluation including background and interpretation of Japanese writing. Extremely knowledgeable answer which gave me information including History of Scroll, Artist, the Age and value. He even suggested auction houses and the amount of insurance to obtain for the Scroll. This was a top caliber answer. Best!

John ** helped me so much on Aug 28! I absolutely HAD to get Office installed on my new tablet PC. He made it happen. His help was perfect for the situation and solved a big problem that I would have if I could not complete the installation, and John took over and knew exactly what to do. He was patient and polite.

I was unable to get into my email and I asked for help. In no time at all, JustAnswer's technician had solved my problem and I am very pleased with the result. I would definitely call on them again if I had another problem.

My service rep, Billy ** was calm and helpful. He encouraged me, gave me a video and knowledge to tackle a job that I was not sure that I could tackle, well done Billy! I was under stress to get my washer going, but had multiple other things to do, I contacted the company at my convenience, much appreciate being able to use it day or night. Thank You JustAnswer! I would use this service again!

This was a very unusual case because it involved family Dynamics with lies and betrayal and the law. They don't mix well no matter what. Although I still feel unsure of the final answer or direction I should take, I am satisfied that they put a strong effort. I appreciate that tremendously. Thank you to Emma and the real estate attorney.

I chatted with Jeniffer and she was really good. She helped me very fast and very professional. She gave me the phone numbers and told me what to do. So I did what she said and called the people at Sotheby‘s. Everything was absolute professional. Thank you Jennifer.

My voice mail is to pick up after 4 rings; however, either the phone or me cannot count. It just kept ringing. I could not find anywhere how to correct this until I called ASK. The tech found the answer I needed and the tech has the patience of Job. I am old, disabled, and tech challenged but the tech. stayed with me till I found what I needed. I appreciate the service and the very knowledgeable employee. I will use this service again.

This was the second time using JustAnswer, this time for a second opinion on an engine knock that has existed before I owned it. I now have the means for diagnosing it on my own and furthering my own hands on experience.

I was given a remedy that worked... when I needed it most. I was going to call my doctor but would need an appointment, by the time I got there I'd be done with this or in the ER. I just wanted to know if I should worry or continue my current path... Thanks for the guidance.

My Honda unexpectedly would not turn over one day -- it had been running great with no indications that an electrical problem may be occurring. I was able to jump it and get to work but had to jump it again to get home. Although I suspected it was my battery I wasn't sure because it was only 8-months old. I put a charger on it for a complete cycle; it lit an indicator showing the charging was complete but also lit the "Bad Battery" indicator. I took the battery back to the location where I purchased it; they tested it and said it was good so they wouldn't exchange it.

Olivia ** is the best criminal attorney I knew in my life. She helped me all the month of August with a big issue in Lagos, Nigeria. Thank you Olivia for all your help, my husband is already with me and we have put the check on our joint account in Portugal, so he will be with me for the surgery. I will thank you for all my life.

A master tech responded to me quickly. His diagnosis was correct - a bad water inlet valve. I said I would prefer to attempt the repair myself, so he provided a link to the part number on the site of a preferred vendor - RepairClinic. There was a "How To" video linked to the part. I watched the video, ordered the part, and the complete repair took about 20 minutes. Estimated service call with part was between $200-$250. The repair cost $60 for the part (incl. shipping) and about an hour of my time (reading, video, actual repair time). I would recommend JustAnswer to anyone who has some DIY skills. More than paid for itself on the first use!

I was having send problems with my Google mail account for several days. After trying a number of internet sources, Just Answer seemed to be a new alternative. With a very small fee the expert, Cody, guided me through the trouble-shooting and problem-solving process. Well done! Thank you!