JustAnswer Reviews

I spoke with Zoey, JD. He was quick and gave me a full knowledgeable response. He was thorough and kind. I so much appreciate the professional help I received! Thank you Zoey and JustAnswer for quality services that are so badly needed in our society. :)

Hi. My son and the sitter had left out the bag of Dasuquin and my husky ate the 1/4 bag and got sick, diarrhea and profuse vomiting. This happened while I was away at work. The veterinarian stated that probably not a toxic mix, but that if the measures that he prescribed didn't work, I'd bring my dog to his normal vet for blood tests of his liver. He suggested ** to calm his stomach and a bland diet of chicken and rice and a tablespoon of pumpkin to firm up the stools. My dog is doing 100% better with little or. No side effects from ingesting the Dasuquin. Thank you for your timely suggestions and thoughts.

I had a very important tax question that Roger seemed to be quite knowledgeable on. The exchange was quick and efficient. He also cleared up some of my confusion on the jargon of it. Very glad I found this site. Well worth the money.

I have been having pain in my left leg when walking for exercise, not any other time. The pain is excruciating and goes away when I stop walking, nothing else helps. It resumes when I resume walking. I consulted with a neurologist and he gave me his diagnostic impression and recommendations. I now know what to do and hopefully will get further help.

I received a quick and accurate appraisal of the value of my antique. Before contacting JustAnswer I tried three other appraisers. In spite of what they said on their websites, two knew nothing about my porcelain. While the third appraiser offered a quick response I got the impression that he did not do any research. The JustAnswer appraiser researched the item and offered an accurate appraiser. Great service.

I’ve had a miss for at least 6 months and nobody has seemed to be able to pinpoint the issue! Catman helped me and I haven’t had the miss since I had the injectors replaced last weekend! I hope it’s fixed!

Debra, was quite knowledgeable. She was fair and quick with her responses. I now feel more confident moving forward with the process. My son, deserves the financial support of his father, and Debra helped me to see that. Thanks!

Legal gun ownership - I had an TRO in Arizona and wondered if it will keep me from owning another firearm when it expires. I waited out the judgement with no other interaction with anyone reference that the issue in the TRO, the answer seemed slow in coming but it came about 4 hours later.

Randall was patient, verified he understood the problem bs what I was asking then gave his opinion and recommend solution which all turned out to be correct. CO gas is heavier than air so even though I was circulating air it would continue to settle to amounts high enough to set off alarm.

I wanted to know if I had grounds to prosecute someone for fraud. The attorney I spoke with was professional, informative and extremely helpful. He confirmed I had a case as well as how this may most likely unfold. He gave me an estimate of cost for such litigation. As well as an alternative, lower cost manner I could legally pursue this issue. I am now able to move forward making an informed decision. Thank you for providing this service!

Microsoft problem - I was very pleased with the outcome. But want to know why I was charged twice. Overall the experience was good and would recommend this service to others. The expert was very cordial and extremely helpful.

I thought my puppy got into something he should not have but they assured me by the way he was acting that he most likely did not get into anything. I was told to keep an eye on him of course. We checked back in within an hour and he was acting himself.

My baby doxie has a compressed disc and is in a lot of pain. She has been to the vet 2x this week. Last night she wouldn't eat or drink. I became nervous and called "Just Answer" about my concerns. Dr ** advised me how to make her comfortable and get more liquids down her. She seems to be a little better today but I am watching her close. Suggested some baby food and pumpkin filling mashed up added with water to keep bowels moving. Great tip! Thanks for helping this nervous pet mom.

Got my answer in a fast manner and it was really helpful. I’m not really sure if it’s exactly what I needed to know because of the specific case of my situation. Thanks so much for the help and speedy reply.

Quite simply, I paid £20 for a question and never received an answer. I was unaware it's an American company as it came up as .co.uk which is, I feel, deliberately misleading. Furthermore, I have been unable to get a refund, as the website says I don't have an account.

I was very pleased with the rapid response. Although I was busy at work the gentleman jumped right on my problem. Have not had a chance yet to work on fixing those problems but they all sound like it will cure my problem. It's like having your own personal mechanic without getting ripped off for not knowing. I had a friend who owned the shop. I can always go to him pick his brain about what my problems on my vehicles. In fact he built and put in the motor on my truck. Unfortunately recently he has passed unexpectedly. He will be missed as a dear friend and my mechanic so I am happy to know I have another Avenue now with this program to help solve any problem that may come up. Once again thanks guys.

Tech was quick to respond to my issue, even though I wasn’t able to fix my problem but I was happy with the service they offered. In the future if an issue comes up I will definitely call on them and will recommend to others.

The HVAC technician (Bryan) was very knowledgeable and led me to tracking the problem to a faulty condenser fan motor. Previously I had tried to troubleshoot the issue but could not determine the exact cause. Bryan stayed with me as I followed his directions to determine the root cause. I ordered the replacement motor and will install when it arrives. I am sure this has saved me many hundreds of dollars and all for $28. Well worth it. I highly recommend this method.

I was able to get a response from the technician within a few minutes. Also, because now I need to confirm my situation with my mechanic, your technician was kind to promise to communicate with me until my problem is resolved. Thank you!

John was excellent help and extremely patient with me in correcting my problem. I’m sure I didn’t make it easy for him, and he stuck with me until the problem was resolved! I believe his name was John **. Finally resolved around 11:30 pm Monday eve.

Came home Saturday evening and my small dog wouldn't open one eye. Frantically I got on the computer and see what to do. Found this business and got a referral. The doctor I talked to was terrific. He was calm, and gave me over the counter solutions. I irrigated his eye with saline, and used a antihistamine eye drop. The next day was better, and on the third day he was back to his snack stealing self.

I went to this site to ask a tax question. As directed, I typed in my question and received a response telling me that I would need to pay a $5.00 deposit to have my question forwarded and then it would be $33.00 to receive the answer. I put in my card info and the site closed me out. I received nothing. Of course, I immediately checked my bank account and sure enough, the entire $38.00 had been debited. I called and spoke to "Ivy" who told me that somehow my question had been answered and that an account had been created. She wanted my email to look up my account. I told her that I didn't give an email or a password and I never received an answer to my question.

The response time was very quick. The problem was solved quickly. It was a simple fix but not knowing what the problem was required additional help. Fortunately there are people that work these issues every day are available for assistance.

I specifically came to JustAnswer.com because I needed to verify before purchasing aftermarket wheels that no problems would be caused by changing the size from staggered 18" X 8" front and 18" X 8.5" rear to 18" X 8" all around. The mechanic said, "You will not lose any stability and would not notice the difference in race cornering situations, not normal or even fast driving." Based on this answer, I proceeded with the purchase. Now the car vibrates terribly at highway speeds and has become dangerously unstable. In a subsequent consultation with a different JustAnswer.com expert, the mechanic said, "They (the wheels) are staggered for a reason, your mechanic gave bad advice." Pardon me, but that's exactly why I used JustAnswer.com in the first place. Now I'm going to be out $1,500 for non-refundable wheels and tires that can't be used, as well as labor costs.

I asked a question. Received answer. I canceled membership & today my bank statement shows I have been charged a total of $22.00. The membership that I canceled on the same day was still charged to my account $15.00. In return this amount put my account in overdraft. I canceled so I should not have been charged a membership fee. I knew I could not afford this fee at this time. This site caused me more trouble than it is worth... I will NEVER use this site again & will tell everyone I know what a ripoff this site is.

I call technical issue on my system. It was with Microsoft Windows. When I got to their site it said that there was a five dollar refundable deposit so I hooked it up to my PayPal account and went forward and I know that they’re going to charge my PayPal account $37. I would’ve gone on to get a hold of a Microsoft Windows tech. I feel like they were very dishonest and underhanded with their billing practices. On the plus side their tech was very helpful but when I called to complain about the pricing the woman that I talk to was very unhelpful and rude.

I went to JustAnswer to find out what might be wrong with my dog. The fee said $5.00, and $23.00 to talk to a vet by phone. I just used email, but when I looked at my bank statement, the total charge was $28.00! I am totally mad and feel like I was ripped off. The vet was helpful, but it seems like false advertising.

We were very pleased that Don helped us to get the Fisher & Paykel Oven started. With his enormous help he solved our problem and we are very grateful to him. There was no Oven Guidebook in the kitchen that our friend had moved into in the retirement village.

Was not able to send or retrieve email messages. The tech whose name is Sean was very helpful and extremely knowledgeable and very patient with me. He spent a lot of time with me and did not quit until he solved my problem. Sean is a very valuable asset to the Norton Tech Support Team.

1994 Cadillac DeVille Check Engine me Light Reset - Their technician provided the procedure to reset the Check Engine Light after I replaced a faulted sensor. It took 30 minutes from request to finished procedure. Directions were great. Saved me $250+ on purchase of an OBD I analyzer needed for pre 1996 car computer issues. My OBD II can read the problem. I replaced the sensor but could not reset the computer. This worked for $26. I am satisfied & happy.

Needed information on how to remove a door panel, in order to replace a broken side mirror. I had the information necessary within minutes. Great service and excellent communication. Highly recommend Just Answer and would definitely use in the future. Courteous and professional.

Tech was very friendly and would highly recommend. I have to call an onsite person to correct the problem though but I'm sure he was correct with his diagnosis. As long as my credit card is posted with the correct amount they indicated I would recommend.

I had a health question on a lab result and my question was answered promptly! The doctor seemed to be very knowledgeable! I have used JustAnswer before when I had a veterinary question! The cost is very reasonable! Will definitely use again if need be.

Washing machine cycle lock light - I receive the answer quickly, and the given solution worked very well. I paid the tip. I was assured that there will be no member/service fee; only a tip for the service. However, I have seen the charge on my bank account. Therefore, I hope that I was not misinformed and the $36.00 will be returned.

I got a very fast response to my questions and concerns about my dog. The veterinarian was compassionate and seemed genuinely concerned and was helpful. It helped ease my mind until I could take her to get checked out. I would definitely recommend this site to others.

I was having trouble with my truck and being able to ask someone questions about my issue was nice. Although at times it was really frustrating dealing with miscommunication, I guess it worked out for now. But all in all the option to have someone to ask questions was nice. So if you do decide to go this route a couple suggestions. “Mainly for mechanical advise”. 1) Make sure you have explored all your basic troubleshooting options. 2) Try to be as thorough as possible and try to use proper grammar. So really all in all the concept of the site is awesome.

Antiques - I was curious about candle holders, she answered me with a great and detailed response. I'm very pleased. I know when and where they were made and sale value. I needed the information for offer up. I hoping they will sell, now. Thanks so much.

I was having trouble with Dashlane and couldn't get the verification code because it was going to a Spam Filter set up by my ISP. I spoke with someone from Dashlane and they said I needed to talk with a specialist. That's when I was transferred to JustAnswer. So, I looked and it said the first question was free. I entered my question. The specialist answered me after midnight. I saw it the next day and provided the information he requested. He asked me more questions and I answered them. Finally the 'specialist' told me to contact my ISP. That answer cost me $81.

The mechanic was very helpful! I don’t trust just anyone about my car so when I put my information in I got someone that specialize with my make and model of my car. Will use them again if I have more questions about my car. The fee was great.

Very helpful but instructions vague regarding payment, understood it was only $5.00 and was charged more. No longer wish to be with this. Thank you for your help in this matter. Would like the refund promised in the original statement upon purchase.

Vet Question - My 10 month old English bulldog Meatball ate a lot of gummy bears and had been drinking a lot of water then vomiting up his morning breakfast. The Vet gave me written directions as well as a Vet calling me with further instructions and advised me of items to purchase at the drug store. This morning Meatball was back to his playful self but I am still following the Vet's orders for another day to make sure he is 100% better.

Splenectomy - This couldn’t have been a more helpful and brilliant helpline if it tried. I was responded to very quickly by Dr. **. Brilliantly informative. Put my mind at rest. Explained what I wanted to know excellently. I would highly recommend and use this service again. Good value for money.

I typed in a question a few minutes ago - Whenever I turn on my computer I get a series of Fs. I was directed to the JustAnswer.com site. Pearl asked me to describe my problem. I wrote "Pearl, did you even read what I wrote?" She then asked me a series of questions about what brand of computer I was using, what operating system and what software I had tried to correct the problem. I answered. She then said that she would direct me to a software expert. As it turned out, the next screen required a payment. So, I signed out. This is an irredeemable scam. Sham, sham, sham. Pearl, do you feel good about yourself?

I ask multiple questions about a serious matter. Got no response within the 30 minute time frame. But I did get charged the $5. But hey if you need it that bad keep it. I also clicked the link to get refund and it stated, "Couldn’t be processed at this time. Call customer service." Not going to go as far as to say it’s a scam. Better off just going to an emergency room.

I have a Dell Laptop that refuses to boot. They charged £26 and gave suggestions commonly available free on the Internet. They then charged an extra £21.60 for Secure Remote Assistance that I could not possibly use because my computer will not boot at all.

I have used JustAnswer a few times over the years when I have needed in depth, unbiased answers. And I can only say, I will, indeed, be back for my next question! The information has been invaluable! Thank you very much!!!

After my Mozilla Thunderbird mailbox malfunctioned, the help I received from JustAnswer was swift, competent and, via remote control, resolved all of my problems. Even another contact later in the day received the same conscientious resolution with no further charge beyond the initial $39 fee. I AM SO IMPRESSED WITH JUSTANSWER!!!

I received an answer on a family heirloom within 30 mins that gave me some historical information along with an estimated value. Now I have information to pass down to other family members. It was very easy to use the service with options if I wanted to speak to someone.

Great and fast response from mechanic. His answer put me on the solution for my auto issue. He answered the question I had also. I would recommend to anyone needing assistance in the future. Please don't be afraid to use this service.

My Cat threw up 3 times in less than a week. Got great Advice on how to care for her till she saw our vet. She felt better, didn’t throw up again, and made it to the vet next day. Eased my mind to know what I could do and what to look for before I could get her in. Thanks.

Electronics Help - I received quick responses until we could determine if my equipment could be fixed. I was guided through the tests and when it was determined that my equipment could not be repaired, I was given information about what I needed to do to replace it so I could continue to do the work I did prior to my equipment failure.

The mechanic (Greg) answers promptly and with accuracy to all my questions. Very helpful guy. My problem not yet solved but I will keep in touch with him to give my feedback. We can have a real discussion with him and his advice is valuable. I recommend happily.

His name is Dan and he is wonderful. I got the answers I need and I feel so much better. Without his response I would still wonder if I am sane and just being sensitive or do I have something valid. Thank you.

It turned out that I did not have the correct driver downloaded on my computer for the new printer. I had to register my printer on Epson.com and then download the right driver. After the correct driver was downloaded I was able to scan my documents.

My dog ate 3 raw Italian sausages! Omg, I am so GLAD this site is here. I was really upset and it was such a freak situation. Thank you to the vet and the assistant who helped me right away, and gave me peace of mind. The response was so fast, and the advice was terrific. I and my dog are SO thankful! She is doing great and the fact that you are so fast with response time was so perfect! I have already told 2 friends! Thank You, thank you, thank you!

The technical support given to me was brief and to the point. It was suggested that I take my vehicle to the dealership for analysis because of the warning lights that came on after the timing belt and water pump replacement, this advice probably saved me not only time but possibly additional damage to my engine. Thanks to Amadee for his advice.

Agreed to pay $5 for their a ONE TIME online Q and A regarding a car question. It was billed on my CC as a "deposit". They then charged my CC $23 dollars a few day later, and then $28. Will never use this place again, and I advise you not to either.

On Jan 23rd I contacted this company regarding a computer issues with my new computer. The support person immediately tried to assist me without saying anything about a fee. Then they asked if they could dial into my computer to assist and I said yes and provide my Visa card, however they were not able to dial into the computer, offered no assistance after that and even stopped chatting with me. Only to find that they have billed my Visa for $42. I have no problem paying the $5 for the chat but not the rest for nothing. The response from the company today basically says too bad that is the charge.

When you contact them they submit your questions to an atty. And he response by answering only one of your questions and his answer is something you could have Googled. When you tell them you are dissatisfied with your answer, which costs $42.00, they tell you to submit your answer to an expert atty. For an additional $56.00. DON'T USE THIS SERVICE!!!

I contacted JustAnswer for a minor computer mouse issue. They connected me with a "Certified Expert" who not only did not fix my problem, but installed malware on my machine which caused a complete system crash. My computer had to be wiped clean and reset to factory settings. Called JustAnswer's Customer Service department twice for resolution. There was "no supervisor" available, and when I asked for a refund, their systems were "down".

Error of F5 reading on washer... Tyler ** was very helpful & promptly answered my questions... was a great experience. I plan to use this service in the future, especially since it can answer questions about so many subjects. I will certainly recommend this site to relatives & friends.

I've been utilizing JustAnswer off and on for the last 6 years and for the most part, I've always been satisfied with the responses I received. Even better, Just Answer offers a 100% guarantee. This is likely to keep me a customer forever and I will definitely recommend Just Answer to family, friends and colleagues alike. Thank you Just Answer.

I received a quick and thorough answer. The advice and counsel I received was well worth the time involved. I recommend this service to others. The lawyer asked good clarifying questions and I received timely and pertinent answers. This is the place to go for answers.

I was reviewing my recent credit card charges and noticed a recurring charge for a membership to JustAnswer.com. Called the provider and they indicated they had been charging me since August of 2017, but could not tell me what the original purchase was for or how I might have subscribed to their service. I canceled the service but the only other thing that was said was to watch what I clicked on from the gentleman that canceled my so-called membership. Reached out to Discover Card to dispute the charges as I did not sign up for a membership. I can only assume that when you request an answer to some subject that they require you to pay a nominal fee but in the small print that you are agreeing to allow them to charge you a monthly fee. Beware!!!

We bought tires from a tire store. They had advertised sales and discounts. We were denied them by the manager. The total was 686.00 on the invoice, our credit card was charged 869.00. We complained to the credit card company and filed a dispute. That manager then added 2 more charges in retaliation for 125.00 and 75.00. Finally the manager forged our signature electronically on all the invoices and sent them to the credit card company, with these signatures the credit card company sided with the Tire Store.

I tried using this site as a source for an expert opinion on my ongoing electrical problem with a Chevy truck. After listing the problem and steps already taken which included “Replacing wiring harnesses and connectors” I was asked if I checked the wiring harnesses and connectors. It was like ordering a “Black Coffee” at a drive through and being asked if I want cream and sugar. Yeah, I'm going to pay these people for advice?

The Association of Mature American Citizens expert, Mr. **, is indeed a 'Certified Social Security Advisor'. I have posed questions to him three times on S.S. benefit matters concerning myself and my wife. He responded very quickly each time, and each time replied directly and exactly to the question content. His assistance has been very valuable to us in our planning on timing of filing and on what to expect from our S.S. Kudos to him and for AMAC in providing this very helpful service. I've already recommended this to others!

On Jan 30th, I asked for help on my computer. They give a satisfaction guaranteed for their work and a week free trial. Right now I am facing 3 different charges $20.00, 47.00 and a $68.00 a total of $135.00 charge with an upcoming automatic charge of $68.00 on March 6th. I am trying to wrap my head around how I got $135.00 charge on a "Free Week Trial". How they have received a high rating I will never understand. My computer is still doing the same it was before. Nothing is fixed. I will give you the one order number and you will have to look for the rest.

I found Nolan to be exceptional in his detail and perseverance with me in diagnosing and fixing the problem. After I resolved one issue, another one cropped up and I was able to resolve it due to some insights he provided.

I basically think this company is a scam due to my experience, was promised will be charged $5 for chatting with an expert then boom $30 gone, when I chat to them they give me an email to ask for refund but was not able to chat to them again, so now I'm scared because I think they will still take more money from my card and I wanna close the card.

I can't to just answer for a dr. resolution and the online registration asked for only $5.00 but in the end it was another $38.00 for a very very generic resolution to my problem. I am very disgusted with the results. I could have gotten the same recommendation from a student I know that is going to med school. Next time I will ask them.

First, the advice/information was very good. I have to take issue with the way the "real" cost of the service is disclosed. It is more than the first disclosure. My credit card company thought it could be a fraud charge. You have to watch for ongoing charges.

This is in reference to charges on my MasterCard. I don't understand why I was charged $31. The $5 charge was supposed to be reimbursed to me. I worked with Nathan and I was very pleased with everything that he did. I was told I would not have to make any payment other than the $5 that would be reimbursed to me.

I was satisfied with the advice but have put in a complaint as I was charged for a phone call that was never made and charged $47 for it when the price flashed up as $37 AU. Plus charged for the online contact. Check that you are not ripped off as I have been. My bank is investigating the dispute.

Information and General Valuation of Antique Onyx Clock - I found JustAnswer incredible. I was given more information than I asked for. The first Antique specialist wasn’t quite sure of this particular clock so my query was forwarded to all Appraisers. The information received was accurate and invaluable.

I was assured that the $5.00 deposit I made would be refunded, it was not. I was not told that the consultation would include a charge of $40.00. The person who helped me was very nice, and professional and he was able to figure out what the problem was. I have an old Iphone, and the battery cut out at 40%. The only fix, he told me, was to go to the Apple store and pay for a new battery. I would have used Apple Support if I had known this.

Well, after spending $260.00 dollars on a cluster repair plus the $28.00 on the “solution” from the mechanic at JustAnswer, I still have no gauges working and no odometer! Possible alternatives to my problem would have been better than the answer I received. Any other suggestions that won’t cost me an arm and a leg?

Read the small print first. I ended up paying way more than I expected. Go to a real professional face to face if you're concerned about anything. It is not worth the agony of finding out that money has been taken out of your account, and unfortunately, I didn't read the fine print so that part is my fault. I just saw the $5 Ad and took that as the overall cost but that's just to get you in.

I am very pleased with JustAnswer. Most any question I have about most anything is answered fairly quickly by competent professionals. I can continue the conversation at no additional cost until I understand and am satisfied. JustAnswer support is prompt and responds to questions I have about this service. I have a monthly subscription, which all providers honor, and it lets me use this service as often as I like. All good.

The tech answered my question about bankruptcy but I had a couple more questions concerning the same issue and I asked him if I could ask and basically he told me he had already satisfied my request. I have used JustAnswer in the past. Had a marvelous experience. I just felt like he could have spent a little more time with me.

Refrigerator Water Filter - I got a useful recommendation, but on closer examination it turned out to be wrong. I was told I needed a new filter housing and it looked like that was where a leak was coming from. However, it turned out to be a crack in a hose feeding the filter. I think the technician should have mentioned other possibilities and suggested a way to sort it out.

I have opted out of your emails at least a dozen times over the past several weeks, but I keep getting email from you. Very annoying. JustAnswer was great, but I have to block you at this point. I urge you to honor your agreement with your customers.

I've found this site to be very helpful. The response time is usually very fast, and the experts seem to be very knowledgeable. They've helped me with a lot of issues. I would definitely recommend this site to a friend, or to anyone who needs a reliable answer.

Our question had to do with our Refrigerator ice-maker not working. The person helped us troubleshoot the issue, he was very knowledgeable & thorough & then he made recommendations of what part we needed. We ordered the part online & we installed it ourselves & our ice maker totally started working. We were thrilled that we didn’t have to purchase a new refrigerator. Very happy with our experience.

I am normally pleased with the response that I receive from the Vet. However, this time a lapse of days went by and I never received a follow-up on my same issue. I called the team a couple of times who stated that they re-opened but nothing happened.

I was so unhappy that I deleted all communication and I don't have my order number. I was told that the $5.00 charge is refundable, but I have the charge on my bank statement and to date, don't see a credit for that amount. Was not helpful at all and a user guide would be much more helpful. I hope I'm not the only person, who in a moment of panic, used this service because it sucks.

I used the service rather than a visit to the emergency vet, which is good. I would not repeat however because the answer was, and will always be, visit your vet. I do not need to pay for the privilege of being told that I should take the dog to the vet.

Having changed the APIM in my Ford touch from non navigation to navigation, Michael the technician walked me through it and I managed to add navigation to my otherwise non navigation for the cost of a used APIM from a wrecking yard ($75) plus a new GPSM ($50). This option from the dealer is over $2000. Thank you Michael.

The description of how I would be charged was misleading. I was not told that if I used PayPal vs a credit card the charge would automatically increase by $15. Customer service was unhelpful and told me after the fact that PayPal charges more automatically and to just know that for next time. The advise I received was ok but I wouldn’t recommend for car issues, save yourself the money and just go to a mechanic.

Motorcycle electrics problem - The first expert was unable to assist, however the second one was able to resolve my problem for me. This problem was extremely difficult because as the part in question is sold as a complete unit, no wiring diagram is available to sort out my problem. I am one very happy customer and would recommend Timoto to anyone with a motorcycle problem.

Expert, very efficient and problem solved. I am a senior and not very technical proficient so it was absolutely necessary to have the technician access my computer and fix the problem which he did efficiently and very professionally. It was interesting to be able to watch the screen as he worked.

Viet was very knowledgeable and fixed my issue very effectively. I was unable to load my iPhone pictures to my HP desktop PC. I had spent the best part of an entire day trying various Google searches for fixes, none of them worked for me. Thanks.

I am the least computer literate person on the planet but my technician solved my problems (with little help from me) efficiently and with friendly patience. He reassured me that my world wasn’t coming to an end and I would live to screw up another day. At least I know who to call when that happens... 5 stars.

I have an old item and want to sell it. I had no idea what the value was or what the best channel to sell it was. To have my questions answered and other helpful information beyond provided was terrific. Thank you!

A+ rating!!! The feedback I received was more than thorough and the expert was timely with the information. I often refer back to the information provided when I am feeding my bearded dragon. I am very pleased with the service I received. Thank you!

My dog ate a bunch of chocolate protein and bcaas and half of a plastic bag (I know) and I was really worried about her and the vet was really informative and helpful and put my mind at ease. Highly recommend.

Thank you to ''JustAnswer'' for your integrity and returning the money to my account. I will come back if I need assistance in the future.

An absolutely vital file had been accidentally removed from my computer but Dustin was able to take control and restore the file even with a very slow internet connection. Thus saving over 18 years of my work and yes the files were backed up but without the functioning program, I couldn't do much with them! Thank you, thank you!

Excellent spot on response. My question was regarding involuntary psychiatric evaluation requested by police, concerning ability of police to press charges resulting from comments made by person during transport to hospital for patient psychiatric evaluation. Response your legal personnel provided me with I needed to know quickly. Spoke with my personal attorney later that morning who provided same response. Thanks for quick response.

Very satisfied with service. Only reason I did not give 5 stars is we were unable to find the root problem. Very knowledgeable in any case and a hard problem to solve remotely. Gave me enough information to do some more investigation on my own.

Thank you for answering me so quickly. I tried to contact Poison Control but was put on hold for too long and Just Answer responded to me within minutes. It was the middle of the night here and Just Answer put my mind at ease by answering my question quickly, professionally and in detail. Thanks so much!

You trust these companies to not use your credit card fraudulently yet they do. Their advice I found no better than my neighbors long ago before I realize they still have my credit card and were charging me $55 a month for nothing. It's a desperate age but that doesn't mean everyone should just rip everyone off who isn't like staying on their toes constantly to keep companies like this from ripping them off. I will never use this company again and only can recommend that no one ever use them. They are disreputable scammers.

We were having refrigerator issues on a Sunday and found JustAnswer website. Entered information regarding our credit card and we also requested a phone call which was an additional $24. $24 was charged to our credit card that did not receive a phone call. They said there was no technician available but our account was still charged the $24. After emailing and chatting with this company we still have not received that $24 back on our credit card. Instead I received a link wanting us to be charged another $28 to talk to a technician which we do not want to do at this point in time. It's like they are not listening to our requests. We are very frustrated at this point in time. I would not recommend this website to anyone.

My husband has been hiding my tax returns since we got married. I wanted a quick answer and or advice and JustAnswer connected within minutes and greatly helped me with my situation. Not everyone has an attorney on hand. I sure didn’t. This is an excellent resource to get answers.

I needed some legal advice, and I was extremely and wonderfully surprised at how quickly I got an answer. It turned out to be a scam, and it saved me money and gave me peace of mind. This is a fantastic service!

Changing SS mailing address - Response to my inquiry was prompt and offered multiple options... Followed advice and SS made update as requested. I attempted to negotiate the online SS process prior to asking for assistance and found it troublesome. I opted for an in-person visit to the SS office... My request was handled efficiently.

Gatsby wasn't feeling right. He vomited and had diarrhea. Couldn't afford to take him in to the vet, so I contacted JustAnswer.com. The advice was fast, accurate and it worked like a charm. In less than 24 hours he was on the mend! Bless you Dr. Nicole!

A mac expert called David ** solved my problem (Inability to print PDFs on MAC OSX) and I gave him 5 stars. I was very impressed with the effectiveness of the solution and would use him again in future. I searched the net for a solution to this problem and discovered it was a permission's issue that arose with Mac High Sierra. However, no solution was available that suited my needs.

IT Milo the tech that helped me had the same problem. He was very helpful in dealing with the situation. I felt good about the session as I realized I wasn’t losing it. Being 82 in this tech world isn’t easy. His understanding was much appreciated.

I was so amazed at the rapid response I received and taken care of. I will tell my friends about it and they will be amazed as I was. Thank you so much for your help. I will recommend my friends about my experience. Thank you so much.

Not a great fan of on line chatting, but it went fairly well. Felt much more confident on how to resolve my question after the phone conversation. Technician, Kelly, was very knowledgeable, clear and confident. He was understanding and patient.

I was working with an online technician as I am an US Citizen that speaks and reads English and in my Google program I started forsee a comic like caricature of a Chinese woman named "Pickles". In the top corner of my computer screen so I saw an advertisement for "JustAnswer" for computer problems with $30. But when we started there was another $7 fee for a total fee of $37 and I could feel that the advertised fee could escalate from there. They advertised 100% Satisfaction or Your money back guarantee. It was a service where the technician would gain access to the computer with me online and would work on the problem to fix it typing questions and answers back and forth.

I asked a question and was then promoted to place a $5 deposit. I chose to pay using PayPal but was unpleasantly surprised to see a bill for $48. As I am overseas, the bill showed up in yen and I didn't recognize it until I pressed the accept button. After the transaction was complete, I was routed back for an additional $17 payment, which I declined. I did not receive service, nor did I sign up for any membership, as I entered no account details. I have already disputed this through Paypal. It is shameful to think that I asked to get a question answered and was scammed this way.

I signed up for JustAnswer on Nov. 7, 2017 after asking my first question. It was great as I was using it for getting information on artwork and collectibles and such. I kept using the service on and off and on November 29, 2017, while asking a question my account was terminated with no explanation whatsoever before my membership expired! The last question I asked deleted for some reason? A message telling me to contact support popped out so I proceeded to contact them. I have contacted support twice and it is now Dec. 15, 2017 with no reply whatsoever! It is a great service with quick prompt reply when it comes to answering questions. Don't expect to get an answer when it comes to customer support!

The doctor that answered my question about my sons lab work was great! He replied quickly and in terms that abnormal parent could understand. We had been on edge since our son had ecoli and the lab results were up and down and very hard to interpret. The doctor put us at ease. This service is truly a great service!

I have two e-mail accounts: ** (primary) and **, which I hardly ever use. Although Outlook is my default server most incoming e-mails were diverted to Gmail. Even though Gmail was set to forward all incoming mails to Outlook, automatically, it failed to do so. In FIVE separate sessions, their technical support failed to resolve the problem. Despite some connection problems, JustAnswer's expert, Kamil ** did so in a single session.

Nice historical discussion of aquatint and John Audubon. The discussion was written in 25 minutes and was well done. The range of values from auction to retail looks very reasonable and obtainable. Would like an insurance appraisal but not possible without physical observation. That was discussed with using State Farm as an example.

Oven wouldn't heat up and after checking everything I could see I went online to just ask and they connected me with Billy. He informed me there was another heating element hidden in the side of the oven and how to get to it. I found a wire had come loose. After reconnecting oven is working.

I had started to fill out my social security application back in July 2017. I didn't send it out at that time. I needed to find the application on the social security web site. Very difficult to navigate. You found it for me in one minute, submit it, all set.

I had a few question for a lawyer before sending my docs in for filing and recording. Michael ** was super helpful, answered all my questions and even reviewed my docs for me before sending them out. He was patient and helpful and made himself available until my questions were fully resolved. Great Service! Thank you.

Diagnosed my washing machine fault and probable cause. Resulting in my power company paying for the repairs. Replied to my question the same evening. So I was tempted to go for the fast reply option but there was no need.

Dodge no start problem - Explained to Amedee my problem. He guided me what wires to check. Truck is running. Customer is happy. I have used this program before and am sure I will use it again. I worker on this truck for 5 days with no progress. Amedee solved the problem in less than half an hour. THANK YOU Amedee.

Rarewares via JustAnswer answered my questions quickly, professionally and thoroughly. I have a “circa 1830 Empire period flame mahogany gentleman's dresser” that I had been completely unable to identify until now. Thank you. This service was well worth the money!

I stumbled on to JustAnswer trying to make sense of a Skype Subscription. I was dissatisfied with the outcome and made my dissatisfaction known to JustAnswer. They remedied my complaint within a very short time. I am now much more confident using and recommending JustAnswer.

2002 Buick Regal GS dim panel lights or no panel lights at night - Chris did an excellent job of pointing me in the right direction. He also provided me with a circuit diagram to show me where to check and what the probable source of the problem is. Now, I need to find a new headlight switch. Good service, appreciated the prompt response.

Outstanding experience, I couldn’t be happier! Woke to house temp in 50’s, thought it was the thermostat so I Googled around for the brand and model and ended up on JustAnswer. I had used once before, 4 yrs ago, thought why not? After taking care of administrative preliminaries, I was online chatting with repair tech Kcrand36 who walked me through the required system checks to a solid diagnosis I was able to confirm when I pulled the part out and got a better look at it and observed that it had cracked. With the OEM part # I had part ordered online and will install myself when it arrives tomorrow.

Although it took nearly two hours, Cody kept working until he solved the problem. Awesome! Even when his internet connection failed, he continued to make sure he got reconnected with me. His tenacity, knowledge, and skills made this a successful experience.

On behalf of myself and family we want to thank the kind and knowledgeable man that helped and guided me the process of clearing the air out of our waterlines and getting the heat back on for us. It has been a great experience with JustAnswer! We would highly recommend your company.

Windows 10 Firewall problem. Bryan was of immense help - he talked me through pinning the problem down, helped me narrow down the problem and ultimately fix it. He was very patient and responded to all my insecurities in a most professional manner. Good Job!!!

I have never been so angry about an online experience as the one I had at JustAnswer.com. I felt so rip offed and taken advantage of by them. I usually would not use a place like this, but I was in terrible pain after an intense back procedure and this site advertised that I could ask a neurologist a question. After I asked the question it then asked for $5 from my PayPal account to get the answer. I figured. Ok, this seems odd that a neurologist is working for $5 an answer but I am suffering. So, I clicked it, then it asked for $48 to join their membership, where you can ask questions all month & give them $48 every month. I unclicked that box.

Issue was resolved - Customer support representative - Adam * - was very helpful. thank you for your time!!

I was on a live chat with a CS assistant to redirect me to a doctor who could answer my questions. I was asked a some questions to assess my situation. I was asked a deposit of 5 USD to continue chatting while they are redirecting to a doctor and suddenly my connection crashed. I was waiting to load the page but it did not come back to the chat lines. I was charged for another 32 USD approximately after an hour. Without getting any questions answered not even talking to any doctor! I'm sure they can track my log from the account number I entered. I need to know how to get my refund as this is unacceptable.

I asked a question about Canadian privacy laws and was directed to a lawyer who said they could answer my question. They did but with less detail than I felt comfortable with so I requested a second opinion. That second opinion was assigned to another lawyer but I never got a response. I chatted with a customer service representative who apologized and put the question in the priority sequence. Two days later and the question was still not answered. I chatted with another customer service representative and they offered to move it into another priority level but, by then, I was done and canceled my account.

I had a basic legal query and clicked on a site promising a response for $5. I was directed to PayPal and after clicking okay I realised that the charge was A $66. I queried this via email and requested a refund. I received no response so emailed again requesting a refund. I have received no response at all despite the promises of 100% satisfaction. I am extremely dissatisfied with this and feel that I have been conned. I have tried to communicate again with JustAnswer a few moments ago and they are trying to charge me again. Clearly this is a means to extract money from people without offering a proper service.

They charged me $5 then said they were in charge me $39 for answer within 12 minutes. They did not do so. I agreed to the $5 charge and never got an answer after that for an hour so I disputed the charge. Shame on them.

I did not know such service existed!!! I can only recommend. Top Gun assistance. I am in France. Wondering if any "French" services exists? I guess it is based on the culture of the country. Glad to be Australian. We are returning home soon to Australia. I guess this service is also accessible from Down Under.

My dog ate 350 mg of ** and I needed guidance. She looked great although the emergency vet said I needed to rush her in. The direction I was given was helpful and gave me peace of mind. This was well worth 19 dollars to not rush my pup in! As a health professional I was amazed at how confident and comfortable I felt with his recommendations for her care.

Brought up the back of my dryer in a video in less than 3 minutes and I watched and actually followed instructions. I was able to get the back off and clean out the ducts on dryer and had it done it less than 45 minutes. Thank you

Eric helped me with our Wordpress & shared with me on how I could do it myself next time. His response was fast & easy. I was able to complete my project on time. I now feel more confident in Wordpress. Thank you!

I needed a small part for a repair on a Winnebago shower door and was having difficulty in obtaining it. The technician tracked down a supplier that had the part available for shipping to me. He supplied me with a phone number and the part is en route to me now.

HP printer was locked by a ink system failure. I received help to resolve the problem by Mr. Md. **. Printer is doing fine. I rate the system a 10. When I cleaned the heads of the printer, I noticed that only the magenta cartridge was dirty compared to the other 3, so I replaced it and the printed fired up immediately.

I had a simple question (Water Temperature), but could not find the answer in either my owner's information or on the internet... I was just about to call a plumber, then I found your website. I submitted my question and had an answer in five minutes. Problem solved.

Any sort of automotive concern can be solved by the experts at JustAnswer. It really is that simple. It costs something and forums are free, but you get what you pay for talking to guaranteed experts. Good help.

8 month old Mastiff peeing blood - Fantastic service. Great expert advice. Very happy. Was very surprised. Am going to try the test tomorrow that Dr. ** suggested. Hopefully this test will give us some long awaited results. Got more ideas from Dr. ** than from specialists. Thanks Dr. **.

My Westie had eaten a Flintstone vitamin that had fallen to the ground. I immediately called the animal poison control but due to a high number of calls, I was left holding on the phone a long time. I then got disconnected and had to call back, only to wait even longer. Meanwhile, I had no idea if I needed to take my dog to the ER, which is about 40 minutes away (this at night, after his vet's office had closed). While holding on, I looked up this site and requested a phone call from Dr. Scott **. He promptly answered my question online and called me right away. He put me at ease when he explained to me that my dog would be okay and that the vitamin was not strong enough to be toxic to him. He even made himself available to me for the next 4 or 5 hours if anything changed with my dog and I needed him. Very caring and compassionate doctor. Glad I was assigned to him.

Tyler is knowledgeable & spot on. I phoned a local appliance repair company, I was given the same information, & estimated cost of repair, as provided by Tyler (online tech). I am a real estate broker, my buyers took possession on Friday, the refrigerator wasn't working properly. Thank you, Tyler!

I would like to thank Tyler ** for his patience with me yesterday. I was pretty nervous about using this service and concerned the explanation was not enough information for the technician; however, I was wrong. He told me what to do and I reluctantly followed his suggestion and my washer was working in less than 15 min. Again, thank you Tyler and sorry for being a pain... lol.

I explained my situation and asked my question (cost £18) only to receive another question as my answer. The answer was a easy yes or no. Stay away from this site. Total rip off as when I looked for a refund, I got a NO to refunds.

Back in Feb 17 I had a legal question about YouTube, and I looked online JustAsk.com for the question. They wanted more money, so I quit. They then kept charging my credit card $39 a month and I never asked any questions! I have put them on the Fraud Alert people at my bank. Beware.

Adam Roesel has contacted me and offered a very gracious resolution to my issues with my computer and I have no problem recommending them. Unfortunately for me, I am going to have to update my computer to a system with better technology in order to perform as I need it to. It appears they have done all that they could do with what they had to work with and I appreciate their patience with me and willingness to work with an older computer system.

I was having problem with CBS All Access on my tv. I thought it would cost $5.00. So proceed with question figured out it was not my tv but didn’t know it was going to cost more money that was charged to my credit card. I am not happy. If you would have give me the option to go further and pay more I would have said no. I declined all the pop ups to talk on the phone. I think I should get a refund on my $30.00 dollars I did not know you were going to charge me. I do not mind paying the original $5.00. Your website is misleading on your charges and should be fixed. I have read your reviews and think a lot of people were mislead. Please consider my refund.

Just Answer credited me back $31 and offered a $10 discount on future service. I am now satisfied with their service and I give then 5 stars.

I had one detail I wanted to clarify for my separation agreement and wasn't looking forward to paying my lawyer a stupid amount of money for 5 minutes of his time. I received my answer in a timely fashion. Thanks for your help!

Needed information to start my own business. The answer was promptly given, within minutes in the after hours. The information given was spot on. I was able to get things done much quicker and for less. I will use this service in the future if need. I would recommend this service in the future.

Great way to get advice, helped me get a better understanding of what I needed to do, saved a lot of heartache and time. Definitely will be using it again in the future. For anything. Danial ** thank you for your help. I'll be requesting for you again!

I was pleased at how quickly I received my response. It was fast, concise and "on point." I have been to Law School and felt I had the correct answer and it was nice to have it confirmed so quickly and without my attorney's $375.00 invoice.

Great website. I got answers fast and everyone was very helpful. Zoey_jd was great, she explained everything clearly and was a delight to talk to. Thank you and keep up the great work. I will recommend you to friends and family.

Blower motor was not working on 2010 Ford F150. He worked me through everything I needed to locate the issue and sent a link describing how to check the part to confirm it was bad. Instructions were very easy to follow and response time was very reasonable.

I had a major problem with Microsoft Word and spent several hours trying to figure it out. The JustAnswer technician found a solution right away. Amazing. Very knowledgeable! I would recommend this service for any technical problem you might encounter.

Damien, a real estate attorney got back to me right away and guided me in regards to the steps I needed to take to support my parents in a horrific real estate dispute. The money was worth it. Thanks, Damien.

This is the 1st time I used this site. Merlin was great. He went thru what might be wrong (Vehicle won't start). I changed the alternator. He suggested I buy a new battery. I did. Still had problem with some lights inside. He not only said what it could be, he sent me 2 diagrams to help me find the fuse. Wow! What a mechanic. I will request him whenever I use the site. I will tell everyone.

Excellent Service! I was having problems with my car, and couldn't drive it. It was Sunday, so I had very few choices to get help. I tried JustAnswer, almost in desperation. I received a response to learn more about my problem within 5 minutes. Within another 10 minutes, I was in contact with a mechanic who walked me through possible solutions, and waited for me to try them. He pointed me in the right direction to get my problem solved.

Viet-Tech was 'very good, honest and fair'. He was able to locate and sort out my password issue fairly quickly. I was a little freaked out and hesitate watching him work but he definitely knows his stuff with a PC. Excellent job! I will recommend you to others. Thank you Viet-Tech.

Good response. Have used the site a few times. It's much quicker and cost effective and spares a trip in the car! Have dealt with same guy before. Always gives consistently good answers. This time I did not need to ask more questions, although he was available.

The technician called me within minutes of requesting a call. He was courteous, helpful and very knowledgeable about the problem with the dryer door. He walked me through how to unlatch the door then repair it. There's no way I could have done this without his guidance and help. JustAnswer is an invaluable resource for anyone looking for help and I will definitely be recommending it to my family and friends.

This is such a wonderful service to have!!! Very reassuring to be able to converse with a knowledgeable veterinarian when you need an answer! Easy to use website and the staff seems genuinely caring and concerned. Helped put my mind at ease. Thanks so much!!!

Nymphenburg Blanc de Chine Porcelain Figurines - I was "gifted" several of these figurines and did not know anything about them. I was searching the internet on eBay, Etsy and so forth but did not see anything like mine. Then I came upon your site and sent a request. Erin-Marie was so helpful!

This is a helpful service for information on a subject - got some specific answers on a question in regards to my dog. It was great for supplemental information or research. Easy to use website... I would recommend to a friend or colleague...

NEVER responded to my emergent question about my elderly cat. I submitted question on September 3rd and was never contacted by a veterinarian about my question. JustAnswer advertises 24/7 help available which couldn't be farther from the truth. I was able to manage my cat until our local vet's office opened. I have made three phone calls to JustAnswer complaining about their unethical business practices. I requested a refund. I paid through PayPal and it has now been 32 days since they billed me for services they never provided. Although they said they would refund my money, they did not. They said the problem was with PayPal. After contacting PayPal, I've learned that JustAnswer still has not processed a refund for me. I had to open a PayPal dispute. Such a hassle!! Customer service person, Alex, at JustAnswer would not allow me to speak to a supervisor. Thankfully PayPal is reputable and able to help.

I am a software engineer and feel pretty confident in repairing my tech. But this wireless printer was fighting me hard. I finally decided that saving my time was worth a little bit of money. Boy, was I right! I asked my question on a Friday afternoon and answered a couple of questions about it that day. Then I had a busy weekend. When I checked my email on Monday morning, the solution was waiting for me. I followed the steps and was up and running before 8:00 on Monday morning.

I needed to ask a question re a pair of Bose headphones. I authorized a $5 'refundable' initial payment. Then directed to a technician but was really a page asking me to sign up for a free trial, other timed 'help' etc. I then noticed in the fine print that proceeding to a technician would cost me $58 AUD. I didn't proceed and clicked off the page. Requests for a return of my 'refundable' $5 were ignored with cut and paste responses and further directed to the page to leave my credit card details which I already had done.

I needed to know if I could add antibiotic to the ** granules. I got a quick response, and info. I didn't know about repeating the treatment in a month to get rid of the giardia. It saved me a 45 minute drive to an emergency clinic and a LARGE fee. This is a great service and I am glad there are so many professionals available. Both dogs are much improved after adding the antibiotic to the treatment regimen.

I am owed money by persons preparing to file what will be a complicated bankruptcy - I required detailed legal information relative to insuring my loan would be treated correctly in the bankruptcy petition being sought by the persons seeking bankruptcy protection; and to find out what steps I could take to prioritize my loan in the proceedings. The response from JustAnswer was most professional, informative, concise and detailed. I thought initially the complications of this issue would require a phone conversation, but this was not necessary.

My Pomeranian ate some rust on the deck where the grill pan had rusted out on our grill and collapsed on the deck. I hadn't noticed it until I saw him licking it. No one ever wants to go to the emergency clinic if they don't have to, so I started searching the internet for answers. And that's where I found this website! I am satisfied with the answer he gave me. It seems he didn't get enough of it, and had no symptoms, so we were okay. But peace of mind meant so much to me!

Joshuva, lawyer to whom details I have forwarded and wanted clarification in respect of the stamp duty etc and as he has over 10 years of experience had full knowledge and was able to give answers to my questions. I would definitely recommend him for anyone wishing to consult him for their legal problems.

Randall did a super fantastic job helping me resolve my problem. He actually saved me about $200+, because I was going to replace my battery and awning switch, and the problem was neither of those. I'm a laymen, do some frustration on my part, but I followed what he said to go, and it lead to the source of my problem. I say he saved me $200+, because my next step was to take it to the shop. Thanks to Randall again.

I called customer service 3 times, Arnold was very polite and said he would refund my money and cancel the account at my request. They refunded some but not all. (They kept $20) $5 deposit, $20, then another $40, and $55 membership fee/recurring. They charged me $55 for membership which is very deceiving on the link/web page. They refunded my account (except $20) but then charged it again the same day. I have called 2 more times now and they say the account is closed (good) but they keep telling me to call my bank?? It is on my account list... They refunded it then charged $55 again on the same day/different time. Buyer beware!

Through deception this service leads you to believe that it costs 5 dollars to ask a question. After incurring a charge of 25 dollars more than I thought I was paying, I looked for reviews on the service. I learned that numerous people have complained about the unclear method they use to bill you for more than you are expecting. After all of the complaints about this, it still continues. Obviously nothing has been changed to remedy it. A testament to their intention. Not only that but in response to my complaint to customer service they pretended to misunderstand me. Flat out bad business! Do not use this service!

I had cause to use the service in relation to a TV problem and whilst the technician who responded gave me some useful advice I had no idea how much the service was going to cost me and was most unhappy when I saw the charge on my credit card statement online. The number of times pop ups appeared coaxing me to pay £22 for a telephone consultation as well as regular urging to take out an ongoing subscription were very obvious and were not taken up by me. This frequent and obvious highlighting of additional/alternative options seem a clear diversion from the alleged provision of charging information for the use of the service which was not given anything like the same prominence. If it had, I would not have continued in my use of the service - I did not expressly authorize anything other than the initial $5 payment. Having contacted them I did receive a response but my request for refund was not even acknowledged.

First: If I could rate this site lower than one star, I would. When I requested an answer it appeared that the cost would be $5.00. When I saw the actual charge, it was $45.00. I would have appreciated the opportunity to decline the amount prior to having the expert give the "answer" but the charge wasn't shown until I saw it on my account. Very deceptive. The site had pop-up after pop-up to entice me into clicking into a subscription service in which I was not at all interested. Even though I declined the opportunity to subscribe no fewer than 10 times, the pop-ups just kept on coming. I am not disputing the quality of the answer. I am reviewing the deceptive pricing model.

Custom Service request after a "refundable" deposit of $5.00. I was asking for help with my Gmail account. The customer service rep would not assist me until I paid $39 for the "free" assistance [with numerous half page ads for the additional $39 fee]. After explaining I was on Social Security fixed income, he required $5 in lieu of the $39 original fee. I told him I could not afford that. He could not help without that $5 payment.

Thought I was contacting Epson about a printer problem when directed to Just Answer. They wanted credit card info for a $5 charge. Printer only printed blank pages. Technician "Josh" told me to clean printer heads which I did. Told him it printed but with some blurred lines. Then got notice he could take over my printer and deal with it but for a $39 charge. Told him that I'd deal with it if he'd tell me what to do. He told me to clean the heads 3 more times which solved it. My credit card was then charge $28 because he answered.

My family has owned two Roman era stone statuettes dug from Pompeii; the reviewer ask for pictures and provenance and quickly analyzed my items and reported back with a prompt and intelligent answer to a long sought question. Also important, she worked patiently with me as I created and sent the images and information to her.

Tractor problem - Hydraulics bad. Dan knows his stuff. Haven't had a chance to delve into the problem but he made sense to me. Hydraulic systems are not the same for all makes and models so a more definitive answer was needed and not explained by the service manual.

I need to update my android OS on my (LG cell phone) TracFone. The advice I got from Joel made sense and was a great help. Turns out updating android is not available unless I'm on a major carrier. Would recommend to friends and use this service again.

My son's car was stolen from a mechanics workshop. He told us it was the owner's responsibility when cars are parked outside of his workshop. Spoke with JustAnswer and had advice on how to proceed within 15 mins. Extremely helpful. It's nice to know you can talk to someone within minutes to get some help! Up until this point we had been trying to find out information on the legality of this for 2 weeks! We can also come back at any time for further advice on this matter if needed. Fantastic service. AAA+

I replaced a Honeywell programmable thermostat with a newer one. Had a few questions regarding wiring and the operation of the heat pump. I was able to send pics of the wiring diagram to the tech and get immediate feedback on wiring. It worked great for me and I saved over $100 on the install. Definitely will use JustAnswer again if I have questions on future projects.

I was looking for information on ensuring that my recently compromised SS # was protected. Lane provided me with a succinct list and explanations of what to do to cover all the bases. The explanations were informative and help me to better understand the steps to take to protect myself. Lane put my mind at ease.

They gave me the right answer from the information I gave them, My dog is doing so much better. I was so happy to get an quick answer for the doctor. Thank you so much... He is walking and eating his food. His tail is wagging all the time now. I am so happy that my dog is doing well. That makes everyone in the family happy.

My dog is my baby, by no exaggeration - I was 20 when I was diagnosed with ovarian cancer and 22 when I was put into medically induced menopause. My only son is Autistic and my dog replaced the baby I will never have. I trained him to be a service dog for our son and he is phenomenal. However he is having these scary episodes that the vet passed off as typical seizures and acted as if all was fine. I video recorded the episodes and took behavioral data (I work with special needs and behavioral intervention). This vet was very patient and explained everything extremely well throughout the middle of the night and responded immediately! He is AMAZING!

Immediate response on initial contact. Doctor got back with diagnosis within 30 minutes, even though I did not order that option. Gave me peace of mind, and it looks like it's going away in the predicted amount of time. Thank you.

My hp Color LaserJet CP2025dn was offline and I could not figure out how to get it online and ready. I tried reinstalling the driver several times and I still could not get it to be recognized by my applications. The expert on JustAnswer was able to remotely connect to my computer and fix the situation for me. I am completely satisfied with the professional support that I received.

On 8.5.17 My JUST ANSWER QUESTION ORDER was a problem with the email (locked, lost and unable to reinstall on my own) on my iPhone. Justin spent an extraordinary amount of time to search the problem and get my email account restored to my phone and all intact. I also cannot say enough about his patience and persistent communication with me even though I am not tech savvy. He kept in touch every single step of the way... until SUCCESS was achieved! I'm so grateful. Justin, one more question: The settings you set up on the phone, will this affect me when I upgrade to my next iPhone? Thank you!

Judith-on-Antiques is great, knowledgeable and very helpful! I will continue to use her for more appraisals. She gets back to me quickly with a precise and professional answer. This is a great service and I am glad I found Judith!!

Great ideas for my pug. I was very pleased with the no-nonsense support I received. Although I had been to my vet, the ideas shared were specific and useful, including immediate dietary changes to make and next steps for testing if improvement is not seen. I felt more empowered and informed.

Lane, Social Security Expert, gave me the information I needed to make a decision. I thank her very much. She was very helpful. She explained in detail the percentages of Medicare and the rate of the employee and the employer. I really appreciated all the information given to me.

I would highly recommend Just Answer. I used You-tube, internet and was about to get a new dishwasher because I was quoted for a repairman come about $83 just to look at it. Tried just answer, they got a repair man to talk the problem over with me. Had problem solved in 10 min (saved me money)!!!

Dr. Michael ** was GREAT! Answered my question asap about my Airedale’s crusty nose issue! Will try his advice and contact my local vet along with his recommendations. Very prompt response. I will use this site again when needed. THANK YOU THANK YOU THANK YOU!

Really appreciated this, great lawyer to help with a Consumer Affairs issue, which he did very thoroughly and promptly! P. ** was professional and very knowledgeable - definitely would recommend to a friend. I learned a lot in the process and know what my next course of action will be.

Thank you so much Chris. They are making sure my timing is correct. If not after that I will take it to a Chrysler dealer then send them a bill again. Thank you. This is the kind of help people need. Would be lost, confused on what to do and how to take correct the problem.