JustAnswer Reviews

We were having refrigerator issues on a Sunday and found JustAnswer website. Entered information regarding our credit card and we also requested a phone call which was an additional $24. $24 was charged to our credit card that did not receive a phone call. They said there was no technician available but our account was still charged the $24. After emailing and chatting with this company we still have not received that $24 back on our credit card. Instead I received a link wanting us to be charged another $28 to talk to a technician which we do not want to do at this point in time. It's like they are not listening to our requests. We are very frustrated at this point in time. I would not recommend this website to anyone.

My husband has been hiding my tax returns since we got married. I wanted a quick answer and or advice and JustAnswer connected within minutes and greatly helped me with my situation. Not everyone has an attorney on hand. I sure didn’t. This is an excellent resource to get answers.

I needed some legal advice, and I was extremely and wonderfully surprised at how quickly I got an answer. It turned out to be a scam, and it saved me money and gave me peace of mind. This is a fantastic service!

Changing SS mailing address - Response to my inquiry was prompt and offered multiple options... Followed advice and SS made update as requested. I attempted to negotiate the online SS process prior to asking for assistance and found it troublesome. I opted for an in-person visit to the SS office... My request was handled efficiently.

Gatsby wasn't feeling right. He vomited and had diarrhea. Couldn't afford to take him in to the vet, so I contacted JustAnswer.com. The advice was fast, accurate and it worked like a charm. In less than 24 hours he was on the mend! Bless you Dr. Nicole!

A mac expert called David ** solved my problem (Inability to print PDFs on MAC OSX) and I gave him 5 stars. I was very impressed with the effectiveness of the solution and would use him again in future. I searched the net for a solution to this problem and discovered it was a permission's issue that arose with Mac High Sierra. However, no solution was available that suited my needs.

IT Milo the tech that helped me had the same problem. He was very helpful in dealing with the situation. I felt good about the session as I realized I wasn’t losing it. Being 82 in this tech world isn’t easy. His understanding was much appreciated.

I was so amazed at the rapid response I received and taken care of. I will tell my friends about it and they will be amazed as I was. Thank you so much for your help. I will recommend my friends about my experience. Thank you so much.

Not a great fan of on line chatting, but it went fairly well. Felt much more confident on how to resolve my question after the phone conversation. Technician, Kelly, was very knowledgeable, clear and confident. He was understanding and patient.

I was working with an online technician as I am an US Citizen that speaks and reads English and in my Google program I started forsee a comic like caricature of a Chinese woman named "Pickles". In the top corner of my computer screen so I saw an advertisement for "JustAnswer" for computer problems with $30. But when we started there was another $7 fee for a total fee of $37 and I could feel that the advertised fee could escalate from there. They advertised 100% Satisfaction or Your money back guarantee. It was a service where the technician would gain access to the computer with me online and would work on the problem to fix it typing questions and answers back and forth.

I asked a question and was then promoted to place a $5 deposit. I chose to pay using PayPal but was unpleasantly surprised to see a bill for $48. As I am overseas, the bill showed up in yen and I didn't recognize it until I pressed the accept button. After the transaction was complete, I was routed back for an additional $17 payment, which I declined. I did not receive service, nor did I sign up for any membership, as I entered no account details. I have already disputed this through Paypal. It is shameful to think that I asked to get a question answered and was scammed this way.

I signed up for JustAnswer on Nov. 7, 2017 after asking my first question. It was great as I was using it for getting information on artwork and collectibles and such. I kept using the service on and off and on November 29, 2017, while asking a question my account was terminated with no explanation whatsoever before my membership expired! The last question I asked deleted for some reason? A message telling me to contact support popped out so I proceeded to contact them. I have contacted support twice and it is now Dec. 15, 2017 with no reply whatsoever! It is a great service with quick prompt reply when it comes to answering questions. Don't expect to get an answer when it comes to customer support!

The doctor that answered my question about my sons lab work was great! He replied quickly and in terms that abnormal parent could understand. We had been on edge since our son had ecoli and the lab results were up and down and very hard to interpret. The doctor put us at ease. This service is truly a great service!

I have two e-mail accounts: ** (primary) and **, which I hardly ever use. Although Outlook is my default server most incoming e-mails were diverted to Gmail. Even though Gmail was set to forward all incoming mails to Outlook, automatically, it failed to do so. In FIVE separate sessions, their technical support failed to resolve the problem. Despite some connection problems, JustAnswer's expert, Kamil ** did so in a single session.

Nice historical discussion of aquatint and John Audubon. The discussion was written in 25 minutes and was well done. The range of values from auction to retail looks very reasonable and obtainable. Would like an insurance appraisal but not possible without physical observation. That was discussed with using State Farm as an example.

Oven wouldn't heat up and after checking everything I could see I went online to just ask and they connected me with Billy. He informed me there was another heating element hidden in the side of the oven and how to get to it. I found a wire had come loose. After reconnecting oven is working.

I had started to fill out my social security application back in July 2017. I didn't send it out at that time. I needed to find the application on the social security web site. Very difficult to navigate. You found it for me in one minute, submit it, all set.

I had a few question for a lawyer before sending my docs in for filing and recording. Michael ** was super helpful, answered all my questions and even reviewed my docs for me before sending them out. He was patient and helpful and made himself available until my questions were fully resolved. Great Service! Thank you.

Diagnosed my washing machine fault and probable cause. Resulting in my power company paying for the repairs. Replied to my question the same evening. So I was tempted to go for the fast reply option but there was no need.

Dodge no start problem - Explained to Amedee my problem. He guided me what wires to check. Truck is running. Customer is happy. I have used this program before and am sure I will use it again. I worker on this truck for 5 days with no progress. Amedee solved the problem in less than half an hour. THANK YOU Amedee.

Rarewares via JustAnswer answered my questions quickly, professionally and thoroughly. I have a “circa 1830 Empire period flame mahogany gentleman's dresser” that I had been completely unable to identify until now. Thank you. This service was well worth the money!

I stumbled on to JustAnswer trying to make sense of a Skype Subscription. I was dissatisfied with the outcome and made my dissatisfaction known to JustAnswer. They remedied my complaint within a very short time. I am now much more confident using and recommending JustAnswer.

2002 Buick Regal GS dim panel lights or no panel lights at night - Chris did an excellent job of pointing me in the right direction. He also provided me with a circuit diagram to show me where to check and what the probable source of the problem is. Now, I need to find a new headlight switch. Good service, appreciated the prompt response.

Outstanding experience, I couldn’t be happier! Woke to house temp in 50’s, thought it was the thermostat so I Googled around for the brand and model and ended up on JustAnswer. I had used once before, 4 yrs ago, thought why not? After taking care of administrative preliminaries, I was online chatting with repair tech Kcrand36 who walked me through the required system checks to a solid diagnosis I was able to confirm when I pulled the part out and got a better look at it and observed that it had cracked. With the OEM part # I had part ordered online and will install myself when it arrives tomorrow.

Although it took nearly two hours, Cody kept working until he solved the problem. Awesome! Even when his internet connection failed, he continued to make sure he got reconnected with me. His tenacity, knowledge, and skills made this a successful experience.

On behalf of myself and family we want to thank the kind and knowledgeable man that helped and guided me the process of clearing the air out of our waterlines and getting the heat back on for us. It has been a great experience with JustAnswer! We would highly recommend your company.

Windows 10 Firewall problem. Bryan was of immense help - he talked me through pinning the problem down, helped me narrow down the problem and ultimately fix it. He was very patient and responded to all my insecurities in a most professional manner. Good Job!!!

I have never been so angry about an online experience as the one I had at JustAnswer.com. I felt so rip offed and taken advantage of by them. I usually would not use a place like this, but I was in terrible pain after an intense back procedure and this site advertised that I could ask a neurologist a question. After I asked the question it then asked for $5 from my PayPal account to get the answer. I figured. Ok, this seems odd that a neurologist is working for $5 an answer but I am suffering. So, I clicked it, then it asked for $48 to join their membership, where you can ask questions all month & give them $48 every month. I unclicked that box.

Issue was resolved - Customer support representative - Adam * - was very helpful. thank you for your time!!

I was on a live chat with a CS assistant to redirect me to a doctor who could answer my questions. I was asked a some questions to assess my situation. I was asked a deposit of 5 USD to continue chatting while they are redirecting to a doctor and suddenly my connection crashed. I was waiting to load the page but it did not come back to the chat lines. I was charged for another 32 USD approximately after an hour. Without getting any questions answered not even talking to any doctor! I'm sure they can track my log from the account number I entered. I need to know how to get my refund as this is unacceptable.

I asked a question about Canadian privacy laws and was directed to a lawyer who said they could answer my question. They did but with less detail than I felt comfortable with so I requested a second opinion. That second opinion was assigned to another lawyer but I never got a response. I chatted with a customer service representative who apologized and put the question in the priority sequence. Two days later and the question was still not answered. I chatted with another customer service representative and they offered to move it into another priority level but, by then, I was done and canceled my account.

I had a basic legal query and clicked on a site promising a response for $5. I was directed to PayPal and after clicking okay I realised that the charge was A $66. I queried this via email and requested a refund. I received no response so emailed again requesting a refund. I have received no response at all despite the promises of 100% satisfaction. I am extremely dissatisfied with this and feel that I have been conned. I have tried to communicate again with JustAnswer a few moments ago and they are trying to charge me again. Clearly this is a means to extract money from people without offering a proper service.

They charged me $5 then said they were in charge me $39 for answer within 12 minutes. They did not do so. I agreed to the $5 charge and never got an answer after that for an hour so I disputed the charge. Shame on them.

I did not know such service existed!!! I can only recommend. Top Gun assistance. I am in France. Wondering if any "French" services exists? I guess it is based on the culture of the country. Glad to be Australian. We are returning home soon to Australia. I guess this service is also accessible from Down Under.

My dog ate 350 mg of ** and I needed guidance. She looked great although the emergency vet said I needed to rush her in. The direction I was given was helpful and gave me peace of mind. This was well worth 19 dollars to not rush my pup in! As a health professional I was amazed at how confident and comfortable I felt with his recommendations for her care.

Brought up the back of my dryer in a video in less than 3 minutes and I watched and actually followed instructions. I was able to get the back off and clean out the ducts on dryer and had it done it less than 45 minutes. Thank you

Eric helped me with our Wordpress & shared with me on how I could do it myself next time. His response was fast & easy. I was able to complete my project on time. I now feel more confident in Wordpress. Thank you!

I needed a small part for a repair on a Winnebago shower door and was having difficulty in obtaining it. The technician tracked down a supplier that had the part available for shipping to me. He supplied me with a phone number and the part is en route to me now.

HP printer was locked by a ink system failure. I received help to resolve the problem by Mr. Md. **. Printer is doing fine. I rate the system a 10. When I cleaned the heads of the printer, I noticed that only the magenta cartridge was dirty compared to the other 3, so I replaced it and the printed fired up immediately.

I had a simple question (Water Temperature), but could not find the answer in either my owner's information or on the internet... I was just about to call a plumber, then I found your website. I submitted my question and had an answer in five minutes. Problem solved.

Any sort of automotive concern can be solved by the experts at JustAnswer. It really is that simple. It costs something and forums are free, but you get what you pay for talking to guaranteed experts. Good help.

8 month old Mastiff peeing blood - Fantastic service. Great expert advice. Very happy. Was very surprised. Am going to try the test tomorrow that Dr. ** suggested. Hopefully this test will give us some long awaited results. Got more ideas from Dr. ** than from specialists. Thanks Dr. **.

My Westie had eaten a Flintstone vitamin that had fallen to the ground. I immediately called the animal poison control but due to a high number of calls, I was left holding on the phone a long time. I then got disconnected and had to call back, only to wait even longer. Meanwhile, I had no idea if I needed to take my dog to the ER, which is about 40 minutes away (this at night, after his vet's office had closed). While holding on, I looked up this site and requested a phone call from Dr. Scott **. He promptly answered my question online and called me right away. He put me at ease when he explained to me that my dog would be okay and that the vitamin was not strong enough to be toxic to him. He even made himself available to me for the next 4 or 5 hours if anything changed with my dog and I needed him. Very caring and compassionate doctor. Glad I was assigned to him.

Tyler is knowledgeable & spot on. I phoned a local appliance repair company, I was given the same information, & estimated cost of repair, as provided by Tyler (online tech). I am a real estate broker, my buyers took possession on Friday, the refrigerator wasn't working properly. Thank you, Tyler!

I would like to thank Tyler ** for his patience with me yesterday. I was pretty nervous about using this service and concerned the explanation was not enough information for the technician; however, I was wrong. He told me what to do and I reluctantly followed his suggestion and my washer was working in less than 15 min. Again, thank you Tyler and sorry for being a pain... lol.

I explained my situation and asked my question (cost £18) only to receive another question as my answer. The answer was a easy yes or no. Stay away from this site. Total rip off as when I looked for a refund, I got a NO to refunds.

Back in Feb 17 I had a legal question about YouTube, and I looked online JustAsk.com for the question. They wanted more money, so I quit. They then kept charging my credit card $39 a month and I never asked any questions! I have put them on the Fraud Alert people at my bank. Beware.

Adam Roesel has contacted me and offered a very gracious resolution to my issues with my computer and I have no problem recommending them. Unfortunately for me, I am going to have to update my computer to a system with better technology in order to perform as I need it to. It appears they have done all that they could do with what they had to work with and I appreciate their patience with me and willingness to work with an older computer system.

I was having problem with CBS All Access on my tv. I thought it would cost $5.00. So proceed with question figured out it was not my tv but didn’t know it was going to cost more money that was charged to my credit card. I am not happy. If you would have give me the option to go further and pay more I would have said no. I declined all the pop ups to talk on the phone. I think I should get a refund on my $30.00 dollars I did not know you were going to charge me. I do not mind paying the original $5.00. Your website is misleading on your charges and should be fixed. I have read your reviews and think a lot of people were mislead. Please consider my refund.

Just Answer credited me back $31 and offered a $10 discount on future service. I am now satisfied with their service and I give then 5 stars.

I had one detail I wanted to clarify for my separation agreement and wasn't looking forward to paying my lawyer a stupid amount of money for 5 minutes of his time. I received my answer in a timely fashion. Thanks for your help!

Needed information to start my own business. The answer was promptly given, within minutes in the after hours. The information given was spot on. I was able to get things done much quicker and for less. I will use this service in the future if need. I would recommend this service in the future.

Great way to get advice, helped me get a better understanding of what I needed to do, saved a lot of heartache and time. Definitely will be using it again in the future. For anything. Danial ** thank you for your help. I'll be requesting for you again!

I was pleased at how quickly I received my response. It was fast, concise and "on point." I have been to Law School and felt I had the correct answer and it was nice to have it confirmed so quickly and without my attorney's $375.00 invoice.

Great website. I got answers fast and everyone was very helpful. Zoey_jd was great, she explained everything clearly and was a delight to talk to. Thank you and keep up the great work. I will recommend you to friends and family.

Blower motor was not working on 2010 Ford F150. He worked me through everything I needed to locate the issue and sent a link describing how to check the part to confirm it was bad. Instructions were very easy to follow and response time was very reasonable.

I had a major problem with Microsoft Word and spent several hours trying to figure it out. The JustAnswer technician found a solution right away. Amazing. Very knowledgeable! I would recommend this service for any technical problem you might encounter.

Damien, a real estate attorney got back to me right away and guided me in regards to the steps I needed to take to support my parents in a horrific real estate dispute. The money was worth it. Thanks, Damien.

This is the 1st time I used this site. Merlin was great. He went thru what might be wrong (Vehicle won't start). I changed the alternator. He suggested I buy a new battery. I did. Still had problem with some lights inside. He not only said what it could be, he sent me 2 diagrams to help me find the fuse. Wow! What a mechanic. I will request him whenever I use the site. I will tell everyone.

Excellent Service! I was having problems with my car, and couldn't drive it. It was Sunday, so I had very few choices to get help. I tried JustAnswer, almost in desperation. I received a response to learn more about my problem within 5 minutes. Within another 10 minutes, I was in contact with a mechanic who walked me through possible solutions, and waited for me to try them. He pointed me in the right direction to get my problem solved.

Viet-Tech was 'very good, honest and fair'. He was able to locate and sort out my password issue fairly quickly. I was a little freaked out and hesitate watching him work but he definitely knows his stuff with a PC. Excellent job! I will recommend you to others. Thank you Viet-Tech.

Good response. Have used the site a few times. It's much quicker and cost effective and spares a trip in the car! Have dealt with same guy before. Always gives consistently good answers. This time I did not need to ask more questions, although he was available.

The technician called me within minutes of requesting a call. He was courteous, helpful and very knowledgeable about the problem with the dryer door. He walked me through how to unlatch the door then repair it. There's no way I could have done this without his guidance and help. JustAnswer is an invaluable resource for anyone looking for help and I will definitely be recommending it to my family and friends.

This is such a wonderful service to have!!! Very reassuring to be able to converse with a knowledgeable veterinarian when you need an answer! Easy to use website and the staff seems genuinely caring and concerned. Helped put my mind at ease. Thanks so much!!!

Nymphenburg Blanc de Chine Porcelain Figurines - I was "gifted" several of these figurines and did not know anything about them. I was searching the internet on eBay, Etsy and so forth but did not see anything like mine. Then I came upon your site and sent a request. Erin-Marie was so helpful!

This is a helpful service for information on a subject - got some specific answers on a question in regards to my dog. It was great for supplemental information or research. Easy to use website... I would recommend to a friend or colleague...

NEVER responded to my emergent question about my elderly cat. I submitted question on September 3rd and was never contacted by a veterinarian about my question. JustAnswer advertises 24/7 help available which couldn't be farther from the truth. I was able to manage my cat until our local vet's office opened. I have made three phone calls to JustAnswer complaining about their unethical business practices. I requested a refund. I paid through PayPal and it has now been 32 days since they billed me for services they never provided. Although they said they would refund my money, they did not. They said the problem was with PayPal. After contacting PayPal, I've learned that JustAnswer still has not processed a refund for me. I had to open a PayPal dispute. Such a hassle!! Customer service person, Alex, at JustAnswer would not allow me to speak to a supervisor. Thankfully PayPal is reputable and able to help.

I am a software engineer and feel pretty confident in repairing my tech. But this wireless printer was fighting me hard. I finally decided that saving my time was worth a little bit of money. Boy, was I right! I asked my question on a Friday afternoon and answered a couple of questions about it that day. Then I had a busy weekend. When I checked my email on Monday morning, the solution was waiting for me. I followed the steps and was up and running before 8:00 on Monday morning.

I needed to ask a question re a pair of Bose headphones. I authorized a $5 'refundable' initial payment. Then directed to a technician but was really a page asking me to sign up for a free trial, other timed 'help' etc. I then noticed in the fine print that proceeding to a technician would cost me $58 AUD. I didn't proceed and clicked off the page. Requests for a return of my 'refundable' $5 were ignored with cut and paste responses and further directed to the page to leave my credit card details which I already had done.

I needed to know if I could add antibiotic to the ** granules. I got a quick response, and info. I didn't know about repeating the treatment in a month to get rid of the giardia. It saved me a 45 minute drive to an emergency clinic and a LARGE fee. This is a great service and I am glad there are so many professionals available. Both dogs are much improved after adding the antibiotic to the treatment regimen.

I am owed money by persons preparing to file what will be a complicated bankruptcy - I required detailed legal information relative to insuring my loan would be treated correctly in the bankruptcy petition being sought by the persons seeking bankruptcy protection; and to find out what steps I could take to prioritize my loan in the proceedings. The response from JustAnswer was most professional, informative, concise and detailed. I thought initially the complications of this issue would require a phone conversation, but this was not necessary.

My Pomeranian ate some rust on the deck where the grill pan had rusted out on our grill and collapsed on the deck. I hadn't noticed it until I saw him licking it. No one ever wants to go to the emergency clinic if they don't have to, so I started searching the internet for answers. And that's where I found this website! I am satisfied with the answer he gave me. It seems he didn't get enough of it, and had no symptoms, so we were okay. But peace of mind meant so much to me!

Joshuva, lawyer to whom details I have forwarded and wanted clarification in respect of the stamp duty etc and as he has over 10 years of experience had full knowledge and was able to give answers to my questions. I would definitely recommend him for anyone wishing to consult him for their legal problems.

Randall did a super fantastic job helping me resolve my problem. He actually saved me about $200+, because I was going to replace my battery and awning switch, and the problem was neither of those. I'm a laymen, do some frustration on my part, but I followed what he said to go, and it lead to the source of my problem. I say he saved me $200+, because my next step was to take it to the shop. Thanks to Randall again.

I called customer service 3 times, Arnold was very polite and said he would refund my money and cancel the account at my request. They refunded some but not all. (They kept $20) $5 deposit, $20, then another $40, and $55 membership fee/recurring. They charged me $55 for membership which is very deceiving on the link/web page. They refunded my account (except $20) but then charged it again the same day. I have called 2 more times now and they say the account is closed (good) but they keep telling me to call my bank?? It is on my account list... They refunded it then charged $55 again on the same day/different time. Buyer beware!

Through deception this service leads you to believe that it costs 5 dollars to ask a question. After incurring a charge of 25 dollars more than I thought I was paying, I looked for reviews on the service. I learned that numerous people have complained about the unclear method they use to bill you for more than you are expecting. After all of the complaints about this, it still continues. Obviously nothing has been changed to remedy it. A testament to their intention. Not only that but in response to my complaint to customer service they pretended to misunderstand me. Flat out bad business! Do not use this service!

I had cause to use the service in relation to a TV problem and whilst the technician who responded gave me some useful advice I had no idea how much the service was going to cost me and was most unhappy when I saw the charge on my credit card statement online. The number of times pop ups appeared coaxing me to pay £22 for a telephone consultation as well as regular urging to take out an ongoing subscription were very obvious and were not taken up by me. This frequent and obvious highlighting of additional/alternative options seem a clear diversion from the alleged provision of charging information for the use of the service which was not given anything like the same prominence. If it had, I would not have continued in my use of the service - I did not expressly authorize anything other than the initial $5 payment. Having contacted them I did receive a response but my request for refund was not even acknowledged.

First: If I could rate this site lower than one star, I would. When I requested an answer it appeared that the cost would be $5.00. When I saw the actual charge, it was $45.00. I would have appreciated the opportunity to decline the amount prior to having the expert give the "answer" but the charge wasn't shown until I saw it on my account. Very deceptive. The site had pop-up after pop-up to entice me into clicking into a subscription service in which I was not at all interested. Even though I declined the opportunity to subscribe no fewer than 10 times, the pop-ups just kept on coming. I am not disputing the quality of the answer. I am reviewing the deceptive pricing model.

Custom Service request after a "refundable" deposit of $5.00. I was asking for help with my Gmail account. The customer service rep would not assist me until I paid $39 for the "free" assistance [with numerous half page ads for the additional $39 fee]. After explaining I was on Social Security fixed income, he required $5 in lieu of the $39 original fee. I told him I could not afford that. He could not help without that $5 payment.

Thought I was contacting Epson about a printer problem when directed to Just Answer. They wanted credit card info for a $5 charge. Printer only printed blank pages. Technician "Josh" told me to clean printer heads which I did. Told him it printed but with some blurred lines. Then got notice he could take over my printer and deal with it but for a $39 charge. Told him that I'd deal with it if he'd tell me what to do. He told me to clean the heads 3 more times which solved it. My credit card was then charge $28 because he answered.

My family has owned two Roman era stone statuettes dug from Pompeii; the reviewer ask for pictures and provenance and quickly analyzed my items and reported back with a prompt and intelligent answer to a long sought question. Also important, she worked patiently with me as I created and sent the images and information to her.

Tractor problem - Hydraulics bad. Dan knows his stuff. Haven't had a chance to delve into the problem but he made sense to me. Hydraulic systems are not the same for all makes and models so a more definitive answer was needed and not explained by the service manual.

I need to update my android OS on my (LG cell phone) TracFone. The advice I got from Joel made sense and was a great help. Turns out updating android is not available unless I'm on a major carrier. Would recommend to friends and use this service again.

My son's car was stolen from a mechanics workshop. He told us it was the owner's responsibility when cars are parked outside of his workshop. Spoke with JustAnswer and had advice on how to proceed within 15 mins. Extremely helpful. It's nice to know you can talk to someone within minutes to get some help! Up until this point we had been trying to find out information on the legality of this for 2 weeks! We can also come back at any time for further advice on this matter if needed. Fantastic service. AAA+

I replaced a Honeywell programmable thermostat with a newer one. Had a few questions regarding wiring and the operation of the heat pump. I was able to send pics of the wiring diagram to the tech and get immediate feedback on wiring. It worked great for me and I saved over $100 on the install. Definitely will use JustAnswer again if I have questions on future projects.

I was looking for information on ensuring that my recently compromised SS # was protected. Lane provided me with a succinct list and explanations of what to do to cover all the bases. The explanations were informative and help me to better understand the steps to take to protect myself. Lane put my mind at ease.

They gave me the right answer from the information I gave them, My dog is doing so much better. I was so happy to get an quick answer for the doctor. Thank you so much... He is walking and eating his food. His tail is wagging all the time now. I am so happy that my dog is doing well. That makes everyone in the family happy.

My dog is my baby, by no exaggeration - I was 20 when I was diagnosed with ovarian cancer and 22 when I was put into medically induced menopause. My only son is Autistic and my dog replaced the baby I will never have. I trained him to be a service dog for our son and he is phenomenal. However he is having these scary episodes that the vet passed off as typical seizures and acted as if all was fine. I video recorded the episodes and took behavioral data (I work with special needs and behavioral intervention). This vet was very patient and explained everything extremely well throughout the middle of the night and responded immediately! He is AMAZING!

Immediate response on initial contact. Doctor got back with diagnosis within 30 minutes, even though I did not order that option. Gave me peace of mind, and it looks like it's going away in the predicted amount of time. Thank you.

My hp Color LaserJet CP2025dn was offline and I could not figure out how to get it online and ready. I tried reinstalling the driver several times and I still could not get it to be recognized by my applications. The expert on JustAnswer was able to remotely connect to my computer and fix the situation for me. I am completely satisfied with the professional support that I received.

On 8.5.17 My JUST ANSWER QUESTION ORDER was a problem with the email (locked, lost and unable to reinstall on my own) on my iPhone. Justin spent an extraordinary amount of time to search the problem and get my email account restored to my phone and all intact. I also cannot say enough about his patience and persistent communication with me even though I am not tech savvy. He kept in touch every single step of the way... until SUCCESS was achieved! I'm so grateful. Justin, one more question: The settings you set up on the phone, will this affect me when I upgrade to my next iPhone? Thank you!

Judith-on-Antiques is great, knowledgeable and very helpful! I will continue to use her for more appraisals. She gets back to me quickly with a precise and professional answer. This is a great service and I am glad I found Judith!!

Great ideas for my pug. I was very pleased with the no-nonsense support I received. Although I had been to my vet, the ideas shared were specific and useful, including immediate dietary changes to make and next steps for testing if improvement is not seen. I felt more empowered and informed.

Lane, Social Security Expert, gave me the information I needed to make a decision. I thank her very much. She was very helpful. She explained in detail the percentages of Medicare and the rate of the employee and the employer. I really appreciated all the information given to me.

I would highly recommend Just Answer. I used You-tube, internet and was about to get a new dishwasher because I was quoted for a repairman come about $83 just to look at it. Tried just answer, they got a repair man to talk the problem over with me. Had problem solved in 10 min (saved me money)!!!

Dr. Michael ** was GREAT! Answered my question asap about my Airedale’s crusty nose issue! Will try his advice and contact my local vet along with his recommendations. Very prompt response. I will use this site again when needed. THANK YOU THANK YOU THANK YOU!

Really appreciated this, great lawyer to help with a Consumer Affairs issue, which he did very thoroughly and promptly! P. ** was professional and very knowledgeable - definitely would recommend to a friend. I learned a lot in the process and know what my next course of action will be.

Thank you so much Chris. They are making sure my timing is correct. If not after that I will take it to a Chrysler dealer then send them a bill again. Thank you. This is the kind of help people need. Would be lost, confused on what to do and how to take correct the problem.

I am actually very satisfied with the speed that the doctors respond etc. and with their advice, so there is no problem with that at all. I do, however, have a problem with the site which is why I only gave 3 stars. I noticed that another reviewer found the same as I, in that it one gets directed from one confusing page to another with no get out clause to find the way back to where one wishes to be. Most pages then lead to payment and unless one is familiar with the website, then one can end up paying several times over if one is not careful. At least that was my experience today. Maybe it is just me or a slow computer.

My elliptical machine lost power and the technician (JT) suggested I buy a $450 console from FitnessRepairParts.com. I followed the recommendation. When that did not work, I wrote asking for someone else at JustAnswer.com to help. The electrical engineer who replied recommended we check the equipment's fuse, so my son took the elliptical apart and replaced a $4 fuse. It now works with the old console. Now when I return the console, I can only get $228.35 back. So taking JT's advice cost me $250. I am grateful to Electrical Engineer Pete for steering me in the right direction. JT must have been out of his league.

Lymph node problem - Excellent service and prompt response took stress away. Have now a few more options to follow up now. I will be seeing my specialist Acupuncture. The only thing that didn't work was the ice method. At least now I don't feel so worried about going forward.

Good place to go to for answers, and they're not stingy with their info like a lot of places are!! A lot of places just look at you like you're stupid and will not share their info, instead they tell you to bring your car in and will charge you 70 to 100 dollars an hour!!! Thank you so much and God bless.

I had a keycard problem in my Renault Megane. Your expert helped me with his advice to solve the problem. It was necessary to change the keycard reader and make a new keycard with the new software. Excellent service. Thank you very much!

I am using Microsoft Outlook and could send but not receive emails. Problem appeared to be in settings. The technician was able to correct the problem in just a matter of minutes. If this or a similar problem occurs I will not hesitate to contact JustAnswer.

We were having a leak in our refrigerator and wanted to resolve the issue without the need to call a service technician. We looked on Google to solve the issue and came across a similar question from another person with a refrigerator similar to ours. We posted the question to the site and a couple of hours later the issue was fixed after thawing the refrigerator and cleaning it out. The assistance was simpler than I would have imagined and was ingenious and now, no more water on our floor. Wunderbar!!

Woke up at 4 am and found your site online. I was immediately greeted by a CNP asking me if I had any issues I needed addressed. Wow, at 4 a.m. I had been stung multiple times by bee's earlier that day and hives broke out all over my body and my throat had the sensation of closing up, making breathing slightly difficult. All of which caught me by complete surprise since I didn't know I was allergic, having been stung before without any symptoms. Anyway, they asked further questions from me regarding me and possible medical history trying to get a complete picture. I was then immediately referred to a doctor, whom quickly answered my questions and offered more assistance if necessary. All in all I was done by 430 a.m. and back to bed. Awesome experience, and my first with this website. Thank you all so much!

My Arnie had a cancer op on the 27/6/17. I wanted advice on medication I could give him. I spoke to pitbull mum a veterinary nurse. She was so nice and quick and good advice and said if not recommended with other medication. It was all very upsetting day as it was and it helped me loads knowing there was someone to talk to. I would recommend this service 100%. From a grateful Staffie mum.

This service was worth the price for having a professional vet, Sarah **, address my chihuahua's needs. I'd never seen the results of a burst anal sac abscess, which had presented itself without my knowledge. I had initially noticed some blood under my dog's tail after taking her out for a bowel movement, but she didn't produce one. I mistakenly thought she had chewed her tail, so I gave her a quick bath and applied Vaseline to it where I thought it looked sore. Later, she was still distressed, not eating and was uncomfortable sitting on my lap, kind of droopy and she seemed warm. After looking closer under her tail, I discovered the tiny hole beside her anus. Not having ever seen that on her bottom, I was taken aback. The vet was very informative and kind. She described the condition and how it caused the hole (burst abscess of anal sac) and gave me some solutions that might soothe my dog until I could get her to the vet the next morning. Very pleased.

Sid whom I've had for 10 years is my best friend, companion and my ESA, started developing an allergy the beginning of Spring. I noticed tiny bumps that raised his fur up like hives. They started near his thighs and moved up to his neck. I took him to the vet. She wanted to do skin scraping $250, thyroid testing $175 and more blood work since I'm on a limited budget. I couldn't do any of that, I did leave there with a special shampoo, fish oil and antibiotics. I went home and surfed the internet for hours which ended up a whole month online searching.

The process of marrying a Cuban is not easy. There are so many questions and the Cuban government is not user-friendly. The attorney I spoke with answered my questions on the 2 possible routes with their pluses and minuses. She was very personal in her approach and gave very precise answers to help me make a more educated choice and offered her assistance when I was ready to begin the process. I was relieved to have an expert on my side guiding me through to avoid fundamental mistakes that could result in delays or denials. I am grateful to have an advocate.

I was hesitant at first to try Just Answer but I'm really happy I did. Although my car issue was not fixed, it was not because the mechanics were lacking skills or knowledge. My car was broke down in my work parking lot and only had limited amounts of time to troubleshoot. They were quick at responding and very patient. They were extremely competent! At one point I switched to the phone call and the gentleman was able to give me several things to try the next day at work. I will definitely use this site again if I'm ever in a jam!

I have required help in 3 different junior level University math courses, and each time I have found a tutor named Ryan to not only know how to solve some of the most difficult problems, but to be able to explain why the methods worked, if I needed more explanation. I hope that Ryan remains a tutor with Just Answers at least until I finish my math program. He is a great asset to your service.

I used this service for the first time this week. My Yorkie had gotten a skin rash. The vet gave me advice and meds I could get at a grocery store. The rash started clearing in 4 hours. I will use this service again.

The attorneys who replied to my question were similar in answers and, I believe, very accurate. However, only on read my questions correctly when I said "My FORMER tenant" filed BK. The others assumed the tenant was still in the property and advised me accordingly. I would definitely use the service again though.

Help with Eudora 7.1 - My service was provided by Rob **... His patience, care and understanding was super. When things were not working out as well as needed via the internet, I was able to get on the phone with Rob and via that mode, he solved all my problems. I couldn't ask for better service... As we would say down here in East Texas, "That boy's a keeper!"

Dr. ** was very helpful and courteous with us. He helped to explain what we needed to do and how to help our dog. The Dr gave very clear instructions and info that we will always keep in mind for our animals from here on out. Thank you.

I experienced car trouble when my boyfriend and I were on a road trip to Texas. Bad timing for sure. I have AAA but while waiting I googled the issue and found JustAnswer.com. I ended up talking with a mechanic who helped me troubleshoot the problem right then and there for really cheap, it was really helpful.

Terri was wonderful!!! Very helpful!! She gave great advice and rescued my fur baby. She followed up with me and provided me with support and assistance. My cat was better in no time. I can't tell you how much I appreciate her follow up and kind words.

My experience was fabulous with Dr. **, my little dog had popped her leg out and I was concerned about the dose of medication I gave her and she had some illness. Afterwards the vet talked to me about it. Walked me through the dosing. It was just a good experience all around. I am so thankful. I would recommend it to anybody.

While in the middle of the worst heatwave I can imagine, my automated pool cover wouldn't work - Stuck on closed! I couldn't get a pool repairman to come out for 10 days and needed to get access to the pool. I found JustAnswer online and their Pool expert helped me unlock the cover. I can't tell you how refreshing it is to have an option like this.

Caralene solved this abstruse problem about outdated music-writing software very quickly! I had tried and tried and couldn't solve the problem myself, but she did. I can now write music again. Amazing. Please thank her for me. I will recommend your company to my friends who have supposedly "insoluble" problems.

Always a big question when the closest vet is a 2.5 hour drive away, in a foreign country. Or a plane flight or 7-hour ferry ride. The experts gave me info to monitor my dog & make an informed choice. No vet! Dog & owner both happy & I saved $$$!

Quick response and information I wanted from Tim **--Subaru auto mechanic. Good experience, but not especially cheap ($25). Make sure question is not trivial or somewhat hard to obtain casually elsewhere. Access to experienced mechanic is worth the price. Would do it again.

Daniel was really helpful and prompt in responding to me. He was able to assess what was wrong with my machine and provide a solution for repair - all of this via messages - I'm really thankful for his help!

I needed confirmation of fault condition on my washing machine in order to take the next step. It turned out to be the electronics board. Although I have the capability to do the repair it was quicker and cheaper to get new washing machine.

Very quick and helpful advice that gave me a way of dealing with the problem I was faced with. The clearer you define the issues you have the more helpful the advice will be. The follow-up question was answered within minutes and added more substance and clarity to what was required.

JustAnswer is a quick and affordable service. The lawyer I talked to was very caring and I felt like he really cared about my daughter’s and my situation which helped me trust the information he gave. He has changed my opinion about lawyers. :)

I recently started having anxiety attacks but when I first started having the symptoms I didn't know they were related to anxiety and was scared about how I was feeling and why I was feeling that way. I was searching for articles online and came to Just Answer because I wanted to talk with a dr about how I was feeling. The dr I talked to was so helpful and professional but very comforting.

When I found out that my company was preparing for a mass layoff I wanted to know my rights as an employee. I talked to an attorney on this site and they helped me identify the information I should look for in my contract and what questions I should ask in the event I was laid off.

Website offered a technical response for an appliance problem via email for $5.00. Once I signed up, gave credit card and listed problem. Expert did not answer question but wanted to call me for discussion for an additional $25.00. Would not approve phone call and after several attempts finally responded via email. Answer just confirmed my original question. Did not sign up for a recurring service but only for a one time answer.

My contact was made June 15 between 8-9 am. I got online with an attorney. (P ** in AZ). He asked for some detailed information. I sent him a question. The site then said he was busy. Then was redirected to an optional phone call. I thought I would be eventually talking to the same attorney he wasn't "busy" anymore. I was told it would be an extra $59 added to my original $30+. I agreed then found it was not the original attorney. He said he would cancel the $59 charge and I could talk to the original attorney. I tried to find out from him how I would get back to the original attorney. He gave no answer. There was no way for me to find the original attorney.

I was having a problem with my laptop. I searched for help in order to find an answer for my issue and I landed on a site called Just Answer which they can help on nearly anything so I asked a question for my problem, then they told I need to pay $5 to post the question. I paid the money. And when I got a reply from an expert about the issue I had, I was told that I needed to pay $37 to view my reply. It was too much for me and I left it, never saw my reply and lost my $5 and a couple days later, I check my bank account and I see that they have taken $37. And I don't know what to do now they have taken beyond my limit without my permission.

I have spent an hour trying to reach out to "JustAnswer". I thought I had contacted a tech for Canon but I got shuttled around to a site where I was quickly advised to pay $23.00 and then sat on hold for 20 min. The whole thing felt like a scam until I see all these other people have had the same experience. Hopefully you will straighten this out and return my $23.00.

Daniel, the Technician was very knowledgeable and pinpointed the problem immediately. He even sent a link for me to order the correct part needed for a fix, & explained how to change it so I didn't have to call out a service Engineer with the associated costs. Thank you so much.

They will not tell you the cost, just that you have to make a $5 deposit. The "chat" is some automated thing, not a person. I asked my question and the attorney told me he hurt his arm - they wanted me to pay $59 for a phone call. How many attorneys over there have bad arms, I wonder? I was told I have a response but I can't find one - I suppose I have to agree to something even more expensive. I was told the answer would come by email. I'm so sick of scams.

I signed up, paid to get an answer, and the supposed Acura "Expert" Mechanic replied with, "Welcome, I'm here to help 365 days a year, but not every hour of the day. I try to prevent delays as much as possible. Please understand I am not there and can only advise based on what you tell me. Let's get started. I have tried my hardest the last 5 hours to get a response to every customer new and old. I will not be able to get to everyone so I am checking to make sure you do still need help. If so reply and let me know and I will help." So I Was Charged $17 for that response and now for me replying I'm getting charged another $26.00... Hmm. Something Funny Going On. I asked for refund and staying away from this site. All I was looking for was some simple so called expert help. JustAnswer.com you failed me... Peace and deuces

Maybe a difficult question in regards to a vehicle repair... but no response other than 2 questions asked by JustAnswer.com before a tech is suppose to respond... but this is the weekend. Lesson #1 for me... Always research the make, model and similar problems associated on a free forum before being snagged by outfits like this. #2 do not be mislead by a 7 day free trial as they will immediately want a credit card # and bill immediately. Thankfully mine was not a debit card and was billed through PayPal and believe me they (PayPal) heard about this one. Of course even then PayPal says I should try to resolve the issue with the service provider. Yeah, after reading some reviews on ConsumerAffairs... Good luck with that one... So either I resolve with PayPal or JustAnswer.com or the credit card co... but somebody ain't gonna get paid even if I have to cancel the credit card... A hard lesson learned.

I had one simple question that I wanted to ask a lawyer. A lady came on the line and indicated she was going to connect me with a lawyer. I then saw a form that indicated that I needed to provide a $5.00 REFUNDABLE charge. That was a big mistake. I never received a $5.00 refund but instead I was charged $31.00 with no warning. I did not even wait for a response from this company because my phone rang right away from the Fraud Department at my credit card company. I hung up and declined the charge. They told me that I should close this credit card but I am traveling and need to use my card. I wish I would have closed it because now they have charged the card again which I will have to call back and decline the charge again. I would not use this company as they do not appear to be honest and up front. I should have had a choice if I wanted to pay $31.00 for simple advice. Very disappointed that I ever called this company.

Made a request, charged $5 - no issue. Received follow up question from the 'expert' and responded immediately. Charged $25 - no issue. Despite several calls spread over a month there was no further communication from the expert and despite assurances that JustAnswer would find another 'expert' there was no further communication from them either unless I instigated it. Their solution was to refund all my costs - not what I wanted and not impressed.

I have tried to sign up as an expert since January. My application is "pending review," and has been since then. Their website says it will take no more than 10 business days. I have emailed them 10 times, with absolutely no response. This is NOT how to operate a business.

Firstly - About my rate of my experience. There is no provision for showing when an illegal act has been made upon any person, firm or corporation or I would have cited the law, and given a negative star rating. While viewing the JustAnswer website to understand how it worked, and various requirements of the site, plus unable to find any decent documentation of the complete 'wherewithal' I had to enter into the start of asking a question for a better understanding. Before I could even begin to see the setup I was required to put in my personal and financial information. I did see that they would charge $5.00 to enter into the site, but had seen where they claim there would not be a charge, or be given a refund if I was dissatisfied with the site, or response to my question. I did not worry about that part as I did not intend to ask any question, or use any of the so-called 'Experts' for additional charges.

I'm just sad it took a public complaint to get that to happen.

I asked a question about my cat and a text chat came up. I didn't think much of it, and wondered if my question could be answered. They said they would charge me a fee of $5, which I didn't mind paying at the time, and the next thing I know, I have a $22 charge on my PayPal to them. What also seemed suspicious is I get an email that my PayPal acct password got changed. I immediately called PayPal to change my password. I don't think it was a coincidence since it happened all within a few minutes of my being charged the $22! Also, after I made the mistake and clicked OK to the $5 charge but charged $22, another page comes up as if payment wasn't paid. They were trying to charge me double!! VERY UNSATISFIED!!

I feel like I was conned out of my money. They had me list the issues before connecting me with a tech. They show a picture of a tech and mention his credentials and show the with the number of satisfied customers he/she has had. At that stage I assumed he would respond to my questions after I submitted my credit card info. No way, it is mandatory that you join one of their monthly services to take the next step. Of course they tell you that you can cancel at any time but how many people forget to cancel when they no longer need the service. And I would probably be one of them. I don't do business that way and won't deal with companies that do.

This is resolved with a refund. However running an online business myself, the practice to automatically enroll someone in monthly membership using saved credit card info (without consent) is giving your website a bad name. Looking at the reviews, I am not the only one had this bad experience. After the trial ends, if someone is interested in using the service, they will sign up themselves. No one has that many questions needing expert opinions on monthly basis. I have changed the rating to 3 stars, thanks to the customer support resolving this in a quick manner.

They charge $36 - whether they are able to answer your question or (more likely) not. I wanted to know why my criminal record showed a High-Occupancy Lane - Single Occupant Vehicle Violation as a MISDEMEANOR instead of a PETTY MISDEMEANOR. "Doug" answered by saying I was correct that is should be a PM but criminal reports do not differentiate between the two. When I responded that it did in fact differentiate (I also have a PETTY MISDEMEANOR for a speeding ticket) - he refused to respond any further and told me my question would go into a pool where other professionals could respond. So I basically paid for an incorrect answer.

I was asked to pay a one time $5.00 fee to get help with a logon problem. I paid the fee with PayPal. Afterwards, I noticed my account was charged a $36.00 recurring monthly charge. When I complained to JustAnswer, they connected me to one of their lawyers and wanted additional fees to resolve the problem. I refuse to pay and feel I have been scammed. I am trying to resolve it through PayPal now. I would never use this service again!

I did receive a prompt and courteous reply from the people at JustAnswer.com. They said they were sorry about any misunderstanding with the service or the billing, and that they would credit the charges. A few days later, I checked my credit card account and the charges were credited. So I am happy to say that the issue was resolved. Apparently, they do want to keep a good reputation for conducting business in an honorable manner, thank you.

The problem was resolved very quickly to my satisfaction in a most courteous way.

We have all used the internet to find information when making a purchase. But JustAnswer tactics for their site forces you to sign on to a monthly billing cycle in order to get the information you have already paid for. I do not recommend this site to anyone. Very deceiving tactics.

Customer service contacted me and resolved the issue. They explained that a bug was interfering with the system and incorrectly labeled the doctor as an endocrinologist

Technician described two conditions that could cause "open door" alarm to go off even when door was closed. I located plunger switches he described and the one on the freezer door was the culprit. Plunger switch was not making contact with strike pad on a hinge cap. I just snapped the hinge cap back in proper alignment and solved the problem in about 30 seconds! Thank you.

Toyota Corolla 2007 trunk won't latch. Jaybird61 sent me diagram of the three parts of the trunk latch mechanism, which enabled me to make some simple adjustments to the latch at the bottom. The car was in a rear-end collision and sometimes the trunk door does not line up correctly. I also found that a small piece was missing, which I was able to order. From more than $200 my bill became less than $40. Thanks!

My cat Adam was drinking water and had diarrhea. Vet Terri gave me directions, specific directions of what to buy and how to proceed with the ingredients to make a mixture for Adam to stop the diarrhea. He is usually quite picky, but he ate it and appeared to enjoy it. This morning Adam feels better and so do I--no more diarrhea. I'd call again. Thanks.

I am 82 years old and the person that helped me was very understanding and solved my problem(Real shut down when I clicked on Video). It took some time due to some driver updates. He found my problem and it is working fine today. Thanks for your expert help!!!

This guy had it fixed in under 5 min. Was great. Will be using more JustAnswer and stop wasting my time trying to fixed it myself. Thank you so much. Was great service and quick to response. Again I would use this service again.

Tyler from JustAnswer told me how to test or have it (broiler) tested. If it was bad, he also told me where I could probably find a place to purchase and/or order a new element. Then he told me how to order a new one and how to install it. If it wasn't the element he told me it would be a module that I could replace also but it was about 600 dollars and I was not interested.

I found Dr ** to be very accurate but most of all, very informative. I was very pleased with what information I received. My only negative is I live in Australia and had to wait a few hours for reply, but that's not Dr ** fault.

Divorce and settlement. Came back with answers promptly and helped me understand the process of lawyer to lawyer and time frame to send it to the judge. At least someone can give me answers, thank you. I have been dealing with 3 different lawyers and 2 of them seem to not get where I needed to go. The other lawyer always seems to postpone or delay and gets away with it, as for me the victim who cares, let me live in a room with hardly any money.

I asked how to deal with a summons for a court appearance related to a medical bill which I disputed. The Law expert gave me great guidance about my rights and next steps. I needed a bit more information about template letters for requesting specific information from the claimants, and he gave me links to great templates directly related to my state which I was able to adapt and take care of my issue.

Canon printer was spitting blank pages out the back, not printing my document. Actually he was not able to fix the problem, but that was due to my lack of computer knowledge rather than his skill. He spent almost two hours working on it. The printer is now fixed (by someone else). You charged me $5, $18, and $39. Can any of that be deleted since he wasn't able to fix it?

Was very helpful and responded in less than 24 hrs. My PTO issues also took several days to complete. Jon stayed with us until completed. I still recommend to friends and family. All of the information was transferred via email with no problems. I will use this service again.

Atty ** knew his stuff! Gave me advise and helped me understand what I could and could not do successfully. Took the time to explain the law, and called me to better explain for an additional $5. Explained how constitutional law is only admissible for bonafide governments, not HOAs.

I went online today to simply look up a definition of a term I had never heard of before (unremarkable cervix). I googled "unremarkable cervix" and someone else had already asked that question so I clicked on the site which was apparently JustAnswer. When I was reading on the page, a chat balloon came up and I told the person I was just looking for a definition and reading about it. They proceeded to ask me about if I had a doctor, normal pap, etc. which I found intrusive so I kept writing... "I've got great doctors. I'm good. Just looked up definition." Which in the comments of their page was pretty much being answered on their site already only I was being distracted from reading it by the chat person who was identified as a gynecological assistant.

While researching info on a problem with my stove I found this online service. I did join as a member, I did put in my credit card info, wrote my question, but was unable to submit it because they REQUIRED a cell phone number. I do not have one, I had "supposedly" been chatting online with a CSR, and when I couldn't submit the question because of the cell phone issue, I kept going back to the chat feature explaining I did not have a cell phone number to give them and couldn't submit the question. However, they did charge my Visa with two charges of $5.00 + $23.00 for the answer to the question I was unable to submit.

Went on this site this afternoon as I’m have issues with my car. Submitted the question. Then was asked to pay a deposit of 5 dollars then a balance of 46 dollars on satisfactory answer. Total of 51 dollars. I went for the PayPal option as I don’t wish to put my CC details online. Only to have the full balance of 51 dollars come up on the PayPal charge. I haven't yet received anything but immediately PayPal charge is reverted onscreen to the full amount. I didn't proceed as this is not what is the deal was when initially asking the question.

I have just cancelled my membership subscription. I paid for a one off question but they automatically signed me up to a monthly subscription. I thought I read the small print carefully but didn't see that coming. They say they are accredited with Consumer Affairs otherwise I would not have used them.

I joined the site because I found a solution to a similar programming problem I'm working on that had already been answered by one of the JA experts. I paid $3 through PayPal to see the results of that post. I received nothing and there is no way to contact the actual expert, ATL Prog. I've contacted technical support and they instruct me to post another question, which is directed to F. ** (who is listed as an accountant) and which will cost an additional $60. I received nothing for my money the first time and have no guarantee that it will work a second time. The technical support ignores my queries and simply tells me to post and pay a second time.

The expert response was incorrect, that individuals in the state of FL cannot proceed with Formal Administration, a form of probate without representation by an attorney, as it is considered practicing law. I checked with the Clerk of Courts and was given the exact opposite information, one may file Formal Administration forms with the Clerk of Courts and they will be given to the judge. The issue is finding the forms and completing them correctly as well as following the necessary steps in Formal Administration, it is an involved process but the Clerk of Courts said the information is available at the law library and she has had one person who is not an attorney proceed. (I spoke with the Clerk of Courts in Martin County Florida.)

I wanted some basic legal advice on a traffic infringement. They sent me back an email advising they had an answer. I went to access this answer. I was asked to review my credit card information. This seemed odd. I went back to my emails and saw I would be charged $76 on top of the $5. This is misleading. I checked my card info. It was correct. In fact, they took $5 out of it, despite saying I had to update my details. So I just wanted to cancel the account. I tried to use their chat, but it was unavailable last night and today. So the chat is unavailable but you can access their "experts." There is a button to cancel membership. Apparently if it does not appear then you don't have a membership. There is no button to cancel your account. You have to send them a message. They advise they usually reply in a few hours. They don't. I just want to make sure my account is closed from these pirates.

Provided the info that I had already replaced three parts on my dishwasher and needed a much more prescriptive effort/failure detection process. Specifically provided expectation that if they could provide that then I would be happy to pay the $23 charge. Instead, I got a "I was going to tell you to replace the pump" solution, which I had already told them I did in the initial $5 charge. Then my CC was hit for 2- $5 charges and the $23 charge. TOTAL RIP OFF! Just call SEARS instead, their techs actually diagnosed and fixed it fast on first try.

I found JustAnswer to be great with my electronic piano problem. The expert, Rusty, knew his stuff and gave me a number to phone for parts. He knew how to install the part and walked me thru the steps to fix the problem. It all took a few minutes. I am very satisfied.

I asked a question regarding my puppy Toby. Emailed this question to a vet on JustAnswer and paid $20. I got no response at all. I called JustAnswer and they wanted a screenshot of my PayPal payment before they would refund my payment. No answer and no service--terrible experience. NEVER AGAIN!!

The help I received was fantastic, accurate and prompt. The expert really knew what he was doing and helped me rewire a complex elevator control system. It would have cost me hundreds more and been weeks before a tech could have come out to assist me from the elevator company.

My dog ate dark chocolate. JustAnswer.com was so helpful and reassuring to have access to a professional when experiencing an emergency during off hours! I was very nervous about what would happen to our beloved pet. Thank you for this much needed service. Every time I've used JustAnswer.com it's been great!

I received a phone call from a vet who was patient and thorough with me with my describing a situation a friend of mine's cat was having. She took the cat to the vet the next day, after following the online vet's suggestions and found an infection she didn't know the cat had that was causing the scratching that the cream would not have helped.

Excellent, knowledgeable homeopathic doctor quickly found the right remedy for a health issue. He also had backups, links to purchase and was patient with my many questions. Have recommended this needed service to a friend who may want to go this way with rescue animals.

I couldn't get my Kindle to charge. JustAnswer helped me with a couple of easy steps to get it started again. Easy to follow online helpful hints and solution. I only had to reboot my Kindle and then re-charge it to get it going.

My Cadillac Escalade was always spontaneously shutting down. Car dealer mechanics could not figure it out – just said replace everything – only several thousand dollars and maybe the car will be ok. Found just answer online and took a shot. Received immediate response from a real mechanic who told me I needed certain codes. He then evaluated the codes and told me what he believed to be the problem and why. He explained what had to be done and well as a whole lot of info about my car – could not get anything from any dealer nor was the info in the manual. I had immediate response throughout my contact and could not be more pleased. Great website, real people, very reasonable. Would use this site again and again.

Dog ingestion - The vet responded within less than 19 minutes. He not only gave clear advice but also sent link to research article. Very helpful with reason for advice. Available for follow up discussions if necessary and a time frame that he would remain online. Highly recommended.

The technician quickly and professionally helped me troubleshoot and repair the blower motor capacitor on my furnace. The part needed to repair it was $9. I replaced it in minutes and had heat again. The HVAC company wanted $300. He saved me a lot of money. Greatly appreciated.

Dr ** led me thru what might be the issue with my cat and directed me to get him to a vet asap. He did have the worse case issue she diagnosed. Hope to keep him around for a year or so and comfortable.

I went online January 13 with a question. I tried to make a deposit of $5 and was told the card would not go through. I then used another card next. I NEVER RECEIVED AN ONLINE ANSWER. I instead upgraded to a phone call. While the doctor was kind and helpful, my first card was charged as well as the second card. Additionally, I was charged for an online answer I never received in addition to the upgrade preference of the phone call. This company should make their policies clear.

Barun held on to the end! I needed help with Windows 10 display issues. Barun quickly responded and worked through an initial solution knowing I had to rush off to work. When we signed off I realized the solution wasn't quite complete, and in a moment he was back on with me, working through everything to the end. My issue was completely resolved, and I felt connected to through the process in a way I wasn't expecting given the nature of online connecting.

It's not the $5 they claim. They charge you an additional $17 once you get a reply. I was okay with the initial $5 but not the extra $17. It's a scam. Of course I'm sure it's all in the small print so they won't give me the $17 back as requested. I would not recommend this service. You can find the same information on google.

Somehow I was enrolled your service at a cost of $38/mo. [Your mistake or mine, don't know]. I called and within one day the matter was resolved and my $ returned!!! That was fantastic, particularly in comparison to other companies' sorely retarded idea of "communication". Perhaps another additional business model for your firm could be doing consulting in this particular area; here's a place to start: "Sprint phone company". I signed on with them in November and cancelled with them in total exasperation early January; even their own point of sales people expressed total frustration with them. I just received yet another bill from them in the postage mail... I'll go no further now... Anyway thanks for your great service. It is nice to know there are companies like yours out there.

This is a good service and I would and have used it again. The "expert" was just that. I'm elderly and having a difficult time with computers. My "expert" was aware of this and was patient. The fix was complete and my satisfaction undeniable.

I signed up, asked a legal question, got a reply needing for information but when I tried to reply through the message box it wouldn't unlock for me to respond. There is no number to call for help except email. I sent a request for help. Received no response. Each time I log back in I get to the same spot and cannot reply. I don't know what the glitch is and can not get any help.

Information on Remote Codes - Paid the $5 for an answer but was referred elsewhere and could not get a clear answer. Then tried the experts approach, charged additional $27 and still was not satisfied. Thankfully Bell solved my problem. Believe you should refund me as you did not help.

Looking for some advice via internet. JustAnswer popped up. I read their info & mistakenly thought I was entering the question for review by a certified mechanic. When I entered my card information I noticed that the info was being "reviewed" by a technician to then pass to the mechanic. Before I could shake my head at the deception I had already entered my payment information. I immediately requested a refund. I was unable to see that the refund happened as my payment had been charged for 2 fees & then had 2 additional transactions for $0 dollars posted to my account.

I made the mistake of trying JustAnswer and the "free" trial period cost me about 60 dollars so far. You have to pay $5 to sign up and they tell you they have a 30 day refund guarantee. But the "free" period ends after only 7 days and then you are charged the subscription price. I signed up for the cheapest rate and that is what I was charged the first month. Then the second month I was charged for the next highest rate. I never asked to change my membership and I would have canceled earlier if they had made it clear the free period was only 7 days. From the high number of complaints on this website alone I should never have clicked on the JustAnswer site and I will NEVER do it again. My advice is to stay away from them!!!

Decided to try just answer for an automotive question and was prompted to put credit card # for 5.00 charge on my account, then during process website asked me to sign up for additional money which I did not click any of their offers as I did not want additional charges on my card and haven't used site before. The next morning I see an additional 23.00 charged, when I called customer service the woman told me that all this is explained in their website. I explained to her that this seemed misleading to me and she promptly told me that it was not that I just have not read their policies on their website. I am still not understanding why there is a 5.00 fee and then the next day a 23.00 fee. This just seems very deceptive to me. Why would it not be a 28.00 fee upfront? Be honest at what your product costs, do not bury it in your web pages for consumer to have to research before use.

I used JustAnswer before and been happy. Not today! This time was a whole nother story. Bill an "Immigration attorney" Who could not be bothered to say hello... Which is a minor thing when you think about how important lawyers info is. He gave conflicting, contradictory advice, when I posed one simple question, which could have been answered with a simple answer. 3 quotes of him contradicting himself, and asking for clarification, led me to believe the guy is drunk.

I was fired and it was due to a manager setting me up.... No investigation, it was retaliatory, and I was encouraged by a lawyer of over 20 years via JustAnswer to file with the EEOC. Well, they only handle cases for actual discrimination and not only that, I needed mounds of evidence and paperwork which she failed, of course, to notify me of. The lawyer I paid $35 to speak with one time, claimed they handled hostile work environment claims too. He was very wrong. I would have been better off traipsing around town paying a consultation fee to an actual local attorney.

I signed up to ask ONE question for $5.00: how to add time to my Pay As You Go TracFone cell phone. Next thing I saw was that it would take up to 4 hours to answer my unless I paid more for a quicker response. I did NOT want to pay more or wait 4 hours. I exited JustAnswer.com (with no answer) and instead went directly to the TracFone website, and added time.

I contacted JustAnswer in October 2016, was very happy with answers, but I did not realize I was signing up for a monthly membership of 36.00 charged to my PayPal account. I noticed the automatic payment today, January 6, 2017-- canceled it on PayPal. On JustAnswer, just be careful. They will trick you into joining.

First, I must say that the help I received was absolutely outstanding. I couldn't ask for a better response. My issue is the same as many others indicated. I had no idea about charges. When I first contacted the site (and I have no idea how I got there) I was informed about a $5 charge that would be refunded. Then I was informed that I could get a 30 day free membership, which I signed up for. However, this morning, I find an additional charge on my credit card. I find this very confusing and frustrating. It isn't that the charge is unreasonable but, rather, it wasn't at all clear I would be charged for the service or how much it would be.

I recently used the JustAnswer to solve a furnace problem. That worked fine. A week later my bank account was hit for a $38 charge while I was expecting $5. Seems they are not upfront about their charges. I was charged $5 for asking a question and then $23 for the answer and $10 for a membership, none of which was made clear. Upon calling they agreed to refund the $10, but told me the expert who answered my question would not be paid if they refunded the $23. I would not recommend them as they are not upfront about charges. During my Q&A I was repeatedly given the option to talk with the expert via phone instead of email for an additional $24, but somehow they don't feel they need to be explicit about the other charges.