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JustAnswer Reviews

4,954,587reviews on ConsumerAffairs are verified
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Edited by: Jon Bortin

About JustAnswer

JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.

Visit www.justanswer.com
Pros
  • 24/7 access to experts
  • 150+ categories
  • Get an answer in as few as 6 minutes
Cons
  • Monthly membership can be pricey
  • No lower fee for single question

JustAnswer Reviews

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    • We use intelligent software that helps us maintain the integrity of reviews.
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    2 featured reviews
    How do I know I can trust these reviews about JustAnswer?
    • 4,954,587 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 38 Reviews 5325 - 5475
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 6, 2020

    /Hhad an item that I was wondering about for some time to find out the real value of a rare time lock. This site found the answer very quickly for me and according to the market was spot on. I was pleased with the accuracy and quick response I received about the item. Thanks.

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    Verified purchase
    Staff

    Reviewed Oct. 6, 2020

    Wayne was so helpful, knowledgeable, and thorough. I learned about the banjo as Wayne walked me through identifying the date of manufacture. I would highly recommend Just Answer to friends. He also recommended good sites on which to sell the musical instruments- Reverb and Ebay. Wayne was great!

    Lolly **

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    Verified purchase
    PriceStaff

    Reviewed Oct. 6, 2020

    Michael was very Professional and Nice! Thank You. Well worth it because No One wanted to give me a Free Consultation because I was not charged with Anything! Someone stole my Auto! I was worried about my House etc. if he was found Not Guilty!!!!

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    JustAnswer
    Response from JustAnswer

    Hello Laurie,

    Thank you for taking the time to post a review on Consumer Affairs. It sounds like you are satisfied with your experience using the service. The 5-star rating system used by Consumer Affairs is defined as follows:

    1 star = Bad
    2 stars = Poor
    3 stars = Average
    4 stars = Great

    5 stars = Excellent

    If you are happy with the service being provided, we kindly ask you to give JustAnswer a higher star rating to more accurately reflect your experience.

    We look forward to hearing from you and would like to do our best to earn a 5-star rating from you.

    Best,

    JustAnswer Customer Care Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 6, 2020

    I was very pleased with the response of the last attorney I text with, I felt he was more knowledgeable than the first two that I got a response from, the second one had problems with spelling even though he let me know in the being that the spelling may be a problem. It just took away from the confidence that his info that he tried to give me was the best truth of my situation, but the third one I felt confidence that he knew what he was talking about. Just sorry I had to go through two before I got to one I felt I could trust the info he gave me.

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    Verified purchase
    PriceStaff

    Reviewed Oct. 6, 2020

    My kitten had upper respiratory infection that affected his eyes. I was so worried and thought to take him to urgent care. The doctor contacted me and said not to worry and to continue his antiviral medication and to give him ** to boost his immune system. They also offered to contact them back if needed at no extra charge.

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    Verified purchase
    Customer Service

    Reviewed Oct. 6, 2020

    My Microsoft sign in continued to use an old email address as the login even after I changed it in my account. Shawn determined that the file was corrupt. He created a new account and transferred all of my files to the new account. It took more than two hours. Problem solved! Best $1.00 I ever sent.

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    Verified purchase
    Staff

    Reviewed Oct. 5, 2020

    Panic - middle of doing wash and suddenly after 17 years the dryer is locked - how? Who knows? Internet to the rescue. Go to manufacturer and see if able to unlock. Up comes "Just Ask" and I did. Agent was very busy but gave me the answer within 5 minutes or less and voila - unlocked dryer. I cannot thank you and "Just Ask" enough for your immediate help. If a friend asks about you I will give very high praise and recommendation.

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    Verified purchase
    Customer ServiceSales & MarketingStaffSales Tactics

    Reviewed Oct. 5, 2020

    Although I am still awaiting a response from the bank, I loved the process of asking my question and getting a response, but the real love actually came when I cancelled the service without hesitation or pressure to keep the service. I loathe pushy sales people/services/etc. I also enjoy doing somethings without hiring help so to speak and this service allowed me to do just that. I will be using service again and will recommend to anyone who is seeking some answers before hiring help.

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    Verified purchase
    CoverageStaff

    Reviewed Oct. 5, 2020

    Had problems with my laptop, no ability to start Windows and often frozen screens. Jason ** led me (via texts) through diagnostics and different options to correct the potential problems. He ended up connecting online to my computer to verify my set-up, any error messages and rebuild some questionable directories. Per his guidance I had to finally replace my Windows program, which solved the problem. Jason's help was 1st class, timely, knowledgeable and very courteous. Highly recommended.

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    JustAnswer
    Response from JustAnswer

    Hello Robert,

    Thanks for telling us about this experience.

    Some technical issues are more challenging than others and it can take some time, and experience, to be able to work through them. We're thrilled to hear that Jason was able to help you through our Remote Support feature to get everything buttoned up.

    We hope that you keep us in mind for any other issues or questions that come up in the future.

    Regards,

    JustAnswer Customer Care

    Verified purchase

    Reviewed Oct. 5, 2020

    I highly recommend for the 7 day trial but there is no need to continue on with a monthly subscription. My advice I got was very beneficial. They got me referred to a local attorney who is looking into my case as I write this review.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedRates

    Reviewed Sept. 28, 2020

    Just Answer is now charging greatly inflated fees for their services. Major change from just June of 2020. The experts are non-experts. No clue what they are talking about. If you ask them about their experience, the door is shut. No answer comes. Yet they want $28 for an answer. Plus they shut down the rating system for their "experts" so now I cannot even leave it. Called customer service and they promised to get me a "real expert" and high priority. Several hours later still no call. Their chat is "bots", not human. Canned answers. Total scam, what a shame. It was valuable once. Now it is a complete waste of time and money. Extremely frustrating and discouraging. Please someone, SHUT THEM DOWN!

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    JustAnswer
    Response from JustAnswer

    Hello Emery,

    Thank you for getting in touch with us about this. We're sorry to hear about any frustration or confusion with using the service.

    We have not changed our pricing structure in the last several years. If you are paying per-question, the price for the question will vary based on the category in which you post the question, and most questions will run between $15 and $60 USD. We have also not changed the process by which we verify Expert credentials. All Experts have had their licensing, education and experience verified by an independent 3rd party agency.

    We are interested in seeing a little bit more about what your experience was like, however, we aren't able to locate an account or any contact attempt from the contact information that you supplied to ConsumerAffairs so we will reach out to you privately to gather the information that will help us locate your account.

    We look forward to hearing back from you and resolving any open concerns.

    Regards,

    JustAnswer Customer Care

    Verified purchase

    Reviewed Sept. 18, 2020

    I was connected within a few hours to a GM tech who walked me through everything to get my truck up and running. Saved me hundreds at the dealer plus a trip down there. Have already recommended to other people.

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    Verified purchase

    Reviewed Sept. 18, 2020

    Dr. David was reassuring & very precise with the information he gave me. I was still having concerns about my ability to do things & still experiencing pain. But he told me to remember that I was only two months post-op & I have rheumatoid arthritis. So with that being a added factor I would have a different experience than a person who doesn't have RA.. He also gave me advice about my diet. Made sure all my questions & concerns were addressed fully.. I'm very satisfied with the service I received. This was my first experience & I plan to continue to use JustAnswers for future advice.

    Thanks for your vote!
    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Sept. 18, 2020

    I had a question about my cat that my vets could not answer because they were the cause and didn’t want to admit fault. My cat went in for a cleaning, 100% healthy and came back with vestibular syndrome and horners syndrome but my vet couldn’t even tell me what they did wrong nor did they prescribe me the meds that Dr. Karing told me to get. My question was answered by Dr. Karing quickly and told me exactly what happened and what I needed to get. She also helped me with my worries by letting me know that he would be okay and make a full recovery. Thank you so much Dr. Karing!

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    Verified purchase
    Staff

    Reviewed Sept. 18, 2020

    I had the pleasure working with Rarewares expert and she was able to help me with my questions right away. She told me where my butterfly pin came from the year the value what type of material was used. I was very pleased with her research and results. Also she help me with some battery operated toys that was made in Japan the name, the year it was made and it’s value. I will continue using this site if I come across any more antique items.

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    Verified purchase
    Staff

    Reviewed Sept. 18, 2020

    Tech was on point and very helpful. Stayed with us until it was completed. Had info we had a hard time finding. Was able to help us go in a direction we would have not thought of. Would recommend to others for help.

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    Verified purchase
    Staff

    Reviewed Sept. 18, 2020

    I had a question and Brad answered my question expertly. I felt so much better after I read his answer. Brad gave me information that I would not have known unless I had asked a legal professional. He did offer to answer more questions but I do not have anymore at this time.

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    Verified purchase

    Reviewed Sept. 18, 2020

    She gave me a bare essential approach on how to deal with the Department of Motor Vehicles, with out anxiety or misunderstanding. My paperwork was 18 years out of date, and most of it was lost in the fires.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 18, 2020

    Contacted advisor. Described problem. Told me to trace pink wire to oil pressure sender. Discovered that wire had been routed under flywheel cover not over cover in appropriate channel and had been cut by toothed belt. Repaired and rerouted wire. Problem fixed.

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    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed Sept. 18, 2020

    Very knowledgeable in his field plus outstanding in his explanations of the possible problems and solutions. I may need more help later on but I feel sure we can solve this problem that is plaguing my Chevy Avalanche. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 18, 2020

    I believe the help I received was accurate and informative. The mechanic was knowledgeable about subtle details of which were some of my main questions. He was timely with his responses and replies. He obviously has experience in the field of outboard motor repair. I haven't completely my repairs as of yet but hope his information will get me the necessary results.

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed Sept. 18, 2020

    Sent me proof of scam that happen in another state that was worded the same as the letter that we had received two notices on. We decided that this was a scam in our state and sent the paperwork back to them with a request not to send us any more.

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    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed Sept. 18, 2020

    I was very pleased that the problem I was having with my car could be identified quickly. So I could contact the repair shop and let them know. I am very appreciative of the help I received. Thanks again....

    Steve

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    Verified purchase
    Customer ServicePriceStaffValue

    Reviewed Sept. 18, 2020

    Thank you. Appraisers are big help. It's well worth the money. When I get more stuff I will definitely call upon you. My apologies I never give a perfect score but I do appreciate the help. Awesome. Thanks. Appreciate it.

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    Verified purchase
    Staff

    Reviewed Sept. 18, 2020

    I was in need of a smart certified mechanic. I looked up for some mechanic help and Just Answer come up and put me with a very good mechanic, Paul and he helped me tremendously. I would highly recommend just answer to all my friends and family.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 18, 2020

    Barrister gave me plenty of good advice. Took his time. Very patient, as l had so many questions. Our situation is a little different from most landlord tenant problems. I discovered today in California, l can't just walk into the courthouse to file useful detainer. I appreciated his help and suggestions and would use Just Answer again.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 17, 2020

    I was quite anxious having pain and pressure on my chest that night. The doctor who answered told me to take an aspirin. I did and I took my pump as well. I put some Vicks on my chest and relaxed. I think I became nervous over Cov19. The next morning I felt better and was glad I wrote to Just Ask. I think I had some asthma but did not realize it.

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2020

    The vet contacted as I was told they would. Very kind and understanding. Recommended blood work which was good. Unfortunately my cat did pass but it wasn't from anything the vet said or recommended. It was her time. Thanks again. Would use again if necessary.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 17, 2020

    It was very easy to get my questions answered and is an extremely good way to get a “second opinion”. I highly recommend this company. My attorney was very helpful taking the time to understand my concerns and addressing them.

    Thanks for your vote!
    Verified purchase
    Transparency

    Reviewed Sept. 17, 2020

    Mannerable and very respectable. Would gladly recommend. Was feeling low and needed to also talk. Knew what to say for me to feel better. Will be keeping a update of my progress. Don't know what I would do. Thank you.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 17, 2020

    After endless attempts I couldn’t find the edit facility in my PayPal account to change my debit card number and remove my land line phone number. Not easy! JustAnswer sent me the directions via my Smart phone. Excellent service.

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    Verified purchase
    Customer Service

    Reviewed Sept. 17, 2020

    JustAnswer was on it immediately and I had my answer in less than 10mins. They went into detail about the process I needed to take and when to take it.

    I was very, very pleased. If I have another question I wouldn't hesitate to call in a skinny minute. Thanks Just Answer.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 17, 2020

    Clear, precise answers each time. Very helpful. Response was very quick. I had very specific questions regarding a situation with a family member that I am concerned about. Each specific question was answered professionally. I would highly recommend this service to those that can't afford an an attorney and have very specific questions regarding a particular situation.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 17, 2020

    No matter how positive you are, there is always a question or two that no matter how hard you try you can't seem to get the answer you are looking for. Dr. ** was understanding. knowledgeable and kind. I understood everything he explained to me in layman's terms as not to confuse me. I feel so much better having talked with him. Thank you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 17, 2020

    OfficeMax offered to have an expert set it up for $40. Ask did it for $20. It was an incredibly exhausting one hour session with shared screen. The agent was extremely patient and ultimately produced success. We practically leapt off our chairs in exultation at the result. What the heck is going on with HP?

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    Verified purchase
    MaintenanceStaffResolution

    Reviewed Sept. 17, 2020

    I reached out to get help with why my new ink cartridge was not working. I received pre-printed instructions for set-up, which I already had from purchase. The end was that I was able to resolve the problem on my own, no help from JustAnswer. My help actually came from YouTube. I never felt I was dealing with a real person as opposed to a robot.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Cynthia,

    Thank you for getting in touch with us about this. We're sorry to hear that the 2 different technicians that you spoke with were unable to help you.

    The Experts do not know what steps have been taken when you first arrive on the site, they will typically proceed through the easiest troubleshooting steps first, which are also usually the troubleshooting steps in the manual provided by the manufacturer, if those do not work, they will move onto other solutions. In looking at the conversations that you had with the Technicians, it does not appear that you came back to communicate the success or failure of the troubleshooting steps that were suggested.

    We're glad to hear that you were able to get your printer fixed. If you have any questions about how the site works, please reach out to our Customer Care team and we're happy to help.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Sept. 17, 2020

    I had a medical question & was quickly connected with a doctor who answered my question, set my mind at ease, & told me how to relieve the pain which worked extremely well. Well worth the monthly subscription, especially considering the wide array of specialists they have available 24/7.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 17, 2020

    The response is very quick and the answer is very helpful and direct. Schedule is very flexible and you could get help at evening time. The service quality is very extremely good and very professional, the lawyer is very patient when answering the question. Strong recommend!

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    Verified purchase
    PriceRates

    Reviewed Sept. 17, 2020

    The last Dr. I saw for my condition didn't have the time to listen to my concerns, gave me half answers im or no answers and rushed me out the door. I came here looking for a second opinion and even got a 3rd because Just Answer submitted my questions to 2 Drs. They read everything I wrote, asked me further questions on what I told them, gave me their personal opinions, asked me what I thought about their opinion, encouraged me to ask more questions, and answered them back too making sure I had no questions left unanswered and that their suggestion made sense to me.

    One doctor even gave me a link for more info on the subject I was asking about. These Drs. were the best communicators and shared the most knowledge than any Dr. I've seen in a while. Definitely worth the price of a Dr. visit for even 1 day. I trust their opinions and feel comfortable moving forward with their suggested treatment which I'll be going to get done soon. Highly recommend!

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Sept. 17, 2020

    Some hackers locked my computer when I didn’t agree to pay for their services. Just Answer tech knew how to help me immediately, and I was directed to turn my computer off and then on again. Voila, a screen became visible, and I was back in business!

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    Verified purchase
    PriceRefunds & PayoutsStaff

    Reviewed Sept. 17, 2020

    Gave me very good advice against dealing with international brokers and fund recovery agents. Told me that whatever funds you send across to these people, they are most likely to be scammers ie. brokers tend to ask you to send more funds to get better returns and the fund recovery agents too ask you to send funds to pay for legal costs to recover the money which you will neither see ie. the returns nor the funds, The funds that you send for either of these - the first and the last time that you will see them is when you send them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 17, 2020

    My final paycheck from my former employer was rejected by my bank, I was getting the runaround over getting it resolved. I wasn’t sure what to do, at the time I had not heard of Just Answer. I stumbled across this service, and I’m so happy I did! The attorney that I messaged with was awesome, and very thorough in his responses.

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2020

    I had the pleasure to speak with Jennifer. She was very nice and patient as well as knowledgeable. She suggested to review my application when I couldn't get a local person to do that. I am overall satisfied with the experience I got with JustAnswer and Jennifer.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Sept. 17, 2020

    Women threatening me by calling me. Didn't expect but it was video call. She was naked and tricked me into showing myself. Now says she gonna release video saying she would ruin my life by releasing video to Facebook YouTube everywhere unless I pay her 5000 dollars. I will not pay nothing because she's a scammer. But your agent explained this happens all the time and to ignore her empty threats. Was very helpful in explaining this happens all the time. Thanks. I now know do not except friend request from strangers. There scammers everywhere. Thanks to Bryan. Your agent was very helpful. Thanks again.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2020

    I reached out to JustAnswer and a couple days later had an answer to my question. Wayne helped me determine the value of an accordion that I needed to sell in order to downsize. It was quick and easy and I would highly recommend JustAnswer.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Sept. 17, 2020

    They are very knowledgeable and compassionate. It doesn't matter the time of night. They actually want to help and give you answers and solutions. Which is more than what I got from a few local attorneys. I paid for a phone consult at 11 pm. She called within a few minutes. She was knowledgeable, caring, and energetic. Highly recommend!

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    Verified purchase
    CoverageTech

    Reviewed Sept. 17, 2020

    Usually if something is too good to be true then it is but this is not that problem. I gave problem. They gave answer with pics. I followed as directed and instantly was fixed 100%. Been driving trying to come up with reason to complain and can’t 'cause THEY FIXED IT.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 17, 2020

    I am very happy and pleased with Doctor Z. We have a great rapport, very friendly, helpful and knowledgeable. I highly recommend. It took less than 15 min for me to be talking to doctor. I chose phone option, and it was great.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 17, 2020

    I'm so grateful for the informative communication I had with John **. Not only was he able to clear up my questions in regards to court process. He genuinely cared about the situation I was in and gave me personal advice that I have been able to use to better equip myself for the road ahead. I've paid 10's of 1000's to lawyers and didn't receive the balanced and realistic conversation I have with John. Amazing. Thank-you.

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    Verified purchase
    TechTimeliness

    Reviewed Sept. 17, 2020

    We unwillingly got involved in a $10000 contract with a company. We have been trying unsuccessfully to get out of that contract for 3 month. We contacted JustAnswer.com and followed the advice of the attorney. Our problem resolved the same day. It could not be better than this.

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2020

    Best platform for easy and immediate consultancy. My experience is very good. I found number of experienced professionals at a time and most of them guided me very well. I have been suffering from primary focal craniofacial hyperhidrosis problem and need to consult any experienced dermatologist. So I found many experienced dermatologist here in no time.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 17, 2020

    I was Afraid my landlord would not take me seriously about the mice and cockroaches and bedbugs in the four Plex building I was sharing with my new family. They gave me lots of good advice and promised me that my free trial membership was canceled. Turns out my landlord was more than willing to be fair on the subject so I didn’t really need any legal advice… But in my eye anxiety Pre-conversation with the landlord, they gave me comfort and professional advice.

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    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed Sept. 17, 2020

    I inherited a number of family heirlooms and wished to obtain information about their history and value. The antiques experts were very helpful, prompt and thorough in identifying the company and/or artist that created them, the country and date of origin. The process was easy to navigate as I had the option to select a preferred exper and send a description and photos. I would highly recommend Just Answer and the antiques experts who helped me.

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    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Sept. 17, 2020

    Always fast and items are priced and you can ask questions in ref to items. So far I like this so I paid for another month to see more and the appraiser is very knowledgeable and offers selling ideas or if you have any other items they could help you with.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2020

    My wife was involved in auto accident and we had needed help with a few questions on what to do next. They were so helpful to us. I would strongly recommend JustAnswer site to anyone who needs legal questions answered with very kind and understanding people to help any way possible. I was undecided at first if I should sign up for their services but now I am glad I did. Try here for help, you will be happy with results!

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    Verified purchase
    Customer ServiceCoverageOnline & AppMaintenanceStaffResolution

    Reviewed Sept. 16, 2020

    Appreciated the help that Rafi provided me, yesterday, to fix my problem with my contact list, on my phone. His advice, and instructions, resolved the problem. Without success, I tried many times to resolve this particular problem, after searching for the answers online, but even so, I was not able to resolve my issue. I was getting, repeatedly, frustrated after trying so many times. At that point, I decided to search Google for help, and your site came up, so I decided to give it a try. Thankfully, it was a good decision, because Rafi was able to understand my problem, after I explained my issue, and after he researched how to fix my problem, and I did as instructed, I finally received the result I was looking for, so I was very pleased with the outcome. So grateful for Rafi's knowledge and help!!!

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    Verified purchase
    Customer Service

    Reviewed Sept. 16, 2020

    Just Answer gave me a phone number that I cannot find elsewhere that got me in contact with the IRS. I checked over 50 websites, with my tax preparer, but you were the only one that produced a number so that I could contact the IRS.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2020

    Very professional and friendly -would ask to see her again if the situation arises. I was greeted when I came in and was told to have a great day when I left. Everyone was wearing a mask and very aware of teeing socially distancing - which is what we all should do.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 16, 2020

    I was very satisfied. Just Answer answered a question that Google could not after days of my searching. They responded to me both through email and text messages. I would recommend their services to anyone who wants a prompt and concise answer to their questions.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 16, 2020

    I recently changed my email address and when I tried to update iCloud I accidentally deleted my account and everything along with it. I searched the net for answers and finally came upon ‘Just Answer’. You never know how it’s going to go or if what you find is going to be helpful. I typed in my problem and before you know it someone was there to guide me to a solution in no time flat. I was ecstatic that I got my pictures and calendar back. Take my advice and do a back up regularly!!! Thank you Just Answer, you helped me get my life back.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2020

    I have been a member for at least ten years and I don't know what I'd do without it. For a very small modest fee. It puts me in touch with all kind of professionals, Doctors, Mechanics, Lawyers, because of there guidance over the years they have saved me thousands with there expert knowledge, being on a fixed income this is very important to me. You can also get in touch with plumbers and many more professions. I service is just awesome.

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    Verified purchase
    MaintenanceStaff

    Reviewed Sept. 16, 2020

    I could not have been more please with the provided service. I was at wit's end in finding a solution for my computer/printer interface problems. The technician was patient and attentive as he solved the problem. My new Epson WF printer and the settings on my computer were not syncing. It took several attempts of the tech to diagnose and fix the problem. Thank you.

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    Verified purchase
    Maintenance

    Reviewed Sept. 16, 2020

    Lost all data on desktop and in documents after MacBook Air froze as I had 3 windows open. I shut it down and restarted but no luck. It took tech about a minute and a half to fix the problem. Money well spent!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2020

    I was very pleased with my recent experience on Just Answer. The Lawyer answered all my questions with very professional expertise. I would recommend anyone that needs a few quick answers to try it. I was very pleased with the match I had.

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    Verified purchase
    Customer Service

    Reviewed Sept. 16, 2020

    I was so pleased to receive an appraisal for my parents' beautiful 1952 dining set. I was assigned to Rarewares and within a few short hours of my sending photos of the set she responded with more information than I anticipated. Thank you, Rarewares. I am grateful!

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    Verified purchase
    Price

    Reviewed Sept. 16, 2020

    I needed a part for a 2008 Harley Davidson Motorcycle. Manuals are expensive and I didn't have one, so, sent an e mail to Just Answer and an expert had the information I needed within 12 hours. Keep in mind, I reached out on a Sunday afternoon. Good Job!

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 16, 2020

    Thank you for your quick response. I decided to not pursue this matter any further as it would cause more trouble. I found out that the defendant could tie this matter up in court forever. It's not worth the time and trouble.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2020

    I started using JustAnswer for some help on a garage I was expanding. After receiving excellent answers from structural engineers, I tried some heating and air conditioning questions. Then tax and estate questions arose. All of my questions were answered to my satisfaction. It’s a relief to know that I can ask a broad range of questions and get compelling answers from experts.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2020

    Genius part was the most knowledgeable mechanic I have ever met and we went through the Entire troubleshooting purpose where I thought it was a battery part so that it was gonna be in a starter and we found it was exactly a starter as you predicted. Great service. Will use it again and recommend highly!!!!

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 16, 2020

    The mechanic that assisted me was very helpful. Gave me ideas on what to look for repair my vehicle and what all the codes meant, and how to do repairs. I would recommend Just Answer to anyone that needed assistance on any project.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 16, 2020

    The response time from my first inquiry was very quick. And the doctor I spoke with seemed to be very knowledgeable and eager to help offering me several different options to look at for solution to my issues or rather the issues of my wife. I had already made a judgment of my own after a lot of research and Dr G offering the same diagnosis as I had predicted there for reassuring me of which treatment direction to take. I thank you so much.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2020

    I can ask a question just hours before a Board meeting and get professional opinions. I can walk into Board meetings and state "My attorney thinks....". It also often keeps me from making a fool of myself. Fast, accurate, professionals that are patient with laymen. This service is a B A R G A I N.

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    Verified purchase
    Customer Service

    Reviewed Sept. 16, 2020

    And I got a great response to my question. On which direction to go and get right information about the matter that I was trying to get some information about. For my disabled mother and try get the problem solved for her with social security administration.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 16, 2020

    I'm a DYI'er and good at researching a topic, however I could not find the answers I needed to make repairs on my vehicle. JustAnswer was prompt in connecting me with mechanics that gave me the answers I was looking for. I can now save hundreds of dollars on the cost of repairs! I am pleased with this service, will use it again in the future and highly recommend JA.

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    Verified purchase

    Reviewed Sept. 16, 2020

    I was a bit skeptical using an online lawyer group but I was pleasantly pleased with the information and advice I received at JustAnswer. I presented my situation and questions and I was paired with an experienced lawyer that worked closely to assist me through the challenges I had. The lawyer presented some very good advice and areas that needed closer attention. I would use again and would recommend their services to others with similar needs.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed Sept. 15, 2020

    I found some old dishes and had no idea where they came from, except they were in my garage attic. I looked online trying to find some information and ran across JustAnswer.com. I signed up and paid my $5, sent in some photos and within a couple of hours heard back from someone. It turns out the china is from 1880 and the plates are worth $55 and the cup and saucer $45. I would use this site again.

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    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed Sept. 15, 2020

    Excellent information received from Damien to assist in legal response to a dishonest landlord trying to keep our security deposit without cause. Gave me references and explained legal terms in language we can understand. Gives us confidence we can stand up to this bully of a landlord!

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    Verified purchase
    Customer ServicePriceStaffTimeliness

    Reviewed Sept. 15, 2020

    The technician that I corresponded with, Catmastertech, was the best. He diagnosed my problem within minutes. Very pleased. However, not pleased at all with the phone call charge. I selected this option but Catmastertech did not provide this service. I was charged $26 and made no phone call.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 15, 2020

    I had several items that I wanted an idea of their value - I paid $5 for a free week trial and was able to get my questions answered quickly. The only issue was I had to reissue a question for each piece, which was kind of a pain. But the speed and knowledge was appreciated.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 15, 2020

    My dog had a rash so I contacted JustAnswer. Dr. Mike called right away. He was very knowledgeable and was able to answer my questions in a way I could understand. I will use "JustAnswer" again. It is a good way to talk to someone without an appt. and long waits.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 15, 2020

    It’s a blessing to be able to ask a question or 2 without paying an attorney for an hour minimum. Based on his answers I know to proceed with a divorce attorney. Thank you, you saved me from making mistakes that might have hurt me later, as the info offered online is too unspecific and generic, incomplete. Your answers will guide me in the right direction.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    I was worried my dog had overdosed on prescribed meds, because of her behavior. The vet had me check a couple of things and she was just fine with no issues. I was not going to be able to sleep until I knew she was going to be ok. I was so relieved to be able to speak with a knowledgeable person about my issue.

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    Verified purchase
    MaintenanceStaffTransparency

    Reviewed Sept. 15, 2020

    My wife was having a problem with our dishwasher. It wouldn't start and lights were blinking and nothing I could do could correct the situation. (My wife also doesn't know where the manual is since we bought this a number of years ago when we updated our kitchen.) I tried Just Answers and they were very helpful in showing me how to reset the system and to get the machine to run. My wife complained to me that she doesn't want to wash dishes by hand again so I'm grateful that we connected. The technician also informed her of a mistake she was making in setting the machine up for use. Something she now understands that she must do each time. Now it's working perfectly and hopefully my wife remembers. But at least I now know how to fix this problem in the future.

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    Verified purchase

    Reviewed Sept. 2, 2020

    I haven’t slept in days. Abdominal u/s for belly pain, happened to show a mass on my lung. One that they compared to a 10 year old scan (that no one has mentioned they’d seen a mass) and it has grown considerably. But took 10 years to do so. I had a chest CT today. Terribly anxious. I needed to know. Do we think this is bad? Mass on my lung in a terrible spot was quite a shock. If it was “bad” the placemat is inoperable. I was reassured and much of the info my own docs have given me, was reconfirmed. It has quelled my anxiety some. I was able to send labs, scans, reports. Everything he needed. And he took the time to review it all! I cannot express how much I appreciated this and his attention to detail. FIVE stars! 10 of they had them!

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    JustAnswer
    Response from JustAnswer

    Hello Maria,

    Thank you for getting in touch with us about this experience that you had on the site.

    We are thrilled to hear that you had a good connection with Dr. Sumanth and that he was able to provide you with some peace of mind. We will pass your feedback on to him :)

    Please keep us in mind if you have any questions that any of the Experts, in any category, can assist with.

    Regards,

    JustAnswer Customer Care

    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed Aug. 31, 2020

    DO NOT MAKE THE MISTAKE OF TRUSTING JUSTANSWER! This company uses shady tactics to scam for customers’ money. From the reviews I’ve read, countless others have also experienced this issue. I was under the impression that I was paying $5 for a quick answer to my legal question and nothing more. Apparently, somewhere in the fine print, I was agreeing to a monthly membership charge. Despite immediately cancelling my membership and contacting customer service over the phone, I guess I’m just being forced to accept that $50 was wasted. VERY disappointed.

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    JustAnswer
    Response from JustAnswer

    Hello Amanda,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail immediately, as well as a payment reminder E-mail 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account, we aren't able to see any contact to our Customer Care team prior to yesterday. Any membership cancellation will always be accompanied by a confirmation email. We are happy to take another look at your account to make sure that it was handled correctly. We will reach out to you privately to discuss the details of your account further.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceRefunds & PayoutsBilling

    Reviewed Aug. 22, 2020

    The original answer given was good. It was not made clear to me that there would be a monthly charge (other than the original $25.00). After I realized this and called and cancelled I was charged again. Because of their billing date I was charged for a 3rd month ( now $205.00 total) for a very simple answer. When I asked to be considered for at least a one month refund, the answer was a very strong “NO”. So please be careful to cancel immediately if you are not going to use again. In my case I am not satisfied with the customer service.

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    JustAnswer
    Response from JustAnswer

    Hello Sheelagh,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail immediately, as well as a payment reminder E-mail 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account, we can see that the most recent membership charge appears to have been returned. We will reach out to you privately to discuss the details of your account further.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServicePunctuality & SpeedStaffResolution

    Reviewed Aug. 18, 2020

    On 8/14/20, JustAnswer assigned Shahid as the expert to help me correct the problem l was having with my 65 inches curved Samsung TV that I had for 4 years. It had suddenly gone black as I was changing the channel. Shahid promptly responded, assessed the problem and instructed me exactly what to do to resolve the problem.

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    Verified purchase
    Staff

    Reviewed Aug. 17, 2020

    When you get lost in the road of life, come to these experts to get you back on track❗️ Level headed, when you're not, in control when you're unsure. Always professional and easy to understand! Best website EVER❗️ So happy and grateful for their time and expertise❗️☝??

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    Verified purchase
    Punctuality & SpeedStaffResolution

    Reviewed Aug. 17, 2020

    I filed the wrongful complain with the UN fraud department. I needed to retract my complain. The attorney directed me to proper e-mail address, to accomplish my retract. It was fast, great, and attorney helped me how to properly address the issue, which I am so grateful, my English is not so good. Thank you so much.

    Sincerely,

    Vesna

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 17, 2020

    Have used JustAnswers several times. All experience has been very good. My questions were answered in pretty quick order. And as near as I can figure correctly. I appreciate the option of phone conversation, however the written answer was satisfactory.

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    JustAnswer
    Response from JustAnswer

    Hello Todd,

    Thanks for letting us know about your experiences on the site, and thank you for being a returning customer.

    We hope to see you back if you need any questions answered in the future.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    MaintenanceStaff

    Reviewed Aug. 17, 2020

    The unit stopped draining and even though the primary caregiver for it cleaned it regularly, he summed up his level of ice maker savy when I was cleaning the drain line by rooting it with a piece of 12 ga. wire. "I didn't know that line was clear till just now" he said referring to the once clear plastic drain line. GE provides little in the way of troubleshooting in the unit manual. So thank God for these guys!

    I figured a new drain pump and cleaning everything from the opening to the drain to the end of its algae clogged line that once was clear. I was wrong in my estimate. The tech provided me with tips that helped get the thing out of its tailored slot. Use a pry bar to lift it a half inch to spin the adjustable legs in and drop its overall height making sliding it out exactly that.. With them adjusted up it would have taken all day. That wasn't all either. He saved me major cleanup and headache with things like that which are invaluable when trying to perform maintenance on an appliance you've never even thought about before. He likely saved me a lot of money on unneeded parts. So, I didn't need a GE factory tech on site. After all was said and done, I accomplished the same thing with my own hands. Thank you, Nathan. Thank you, Just Answer.

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    Verified purchase

    Reviewed Aug. 17, 2020

    I have worked with several of JustAnswer's researchers, appraisers and experts this week and found all to be candid, and knowledgable. I am grateful for their assistance in ascertaining resale value and recommendations on how to go about finding buyers.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 17, 2020

    I was able to have an attorney give me an area to look at on my paperwork and it helped me realize what direction I could take. I don’t know why I didn’t think of that before. We have now called an attorney in our area and are going to get started on the process.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Aug. 17, 2020

    Their help was very useful. I feel more confident after talking to them. I will follow up on their advice. I think they were very knowable and they were interested in helping me. I will use this service again if I have any more questions.

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    Verified purchase
    Staff

    Reviewed Aug. 17, 2020

    Very pleased with accuracy and promptness of evaluating my clock and vase. When the expert was unsure he did research on my clock. He was very helpful. I thought it was very credible that there are different experts for different objects.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Aug. 17, 2020

    It was very easy to join and ask your question. Felt valued and not belittled. My question was answered so quickly. I love the fact donations were made for the trial joining, always like a twoer (2 for the price of one). There was also empathy in acknowledging my situation which made me feel heard and understood. I will be telling all my friends and family about my experience on this site. Thank you. Jennifer **

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    Verified purchase
    Contract & TermsPriceStaffResolution

    Reviewed Aug. 17, 2020

    I have used the attorneys on JustAnswer multiple times during many complications from theft, to holding items hostage, demand letters, and now my Attorney mishandling both Federal Lawsuits and costing me holding either accountable. At each turn of events I have been given advice on how to handle the situations as I described them. It has saved me a lot of money, hope and answers; even links to read and follow to help me each step along the way.

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    Verified purchase
    Coverage

    Reviewed Aug. 17, 2020

    I bought a new laptop, unknowingly locked myself out. Yes, security was working. It kept me out of my new computer! Until I got in touch with Just answer. My problem was simple, and so was the remedy. I never would have known. Fixed it is! Thank you, just answer.???

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    Verified purchase
    Staff

    Reviewed Aug. 17, 2020

    Very helpful and informative, a couple of glitches with sending pics, but pretty sure that was on my end. Have and will recommend Just Ask to all who are needing help whether it be legal, medical or just about anything else. Just Ask will find the answer.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 17, 2020

    I was looking for a way to get more answers from Ohio unemployment. My claim has been ‘processing’ for more than a month and a half. I searched online for an answer and one of the options was Just Answer. I tried it. I followed the directions to register and was willing to pay the $5 to get an answer. I got an answer immediately, by the online chat as well as text. Immediately. The lawyer with whom I worked, Legal Eagle, was knowledgeable, kind and provided that answer very quickly. I had to cancel my membership because I am, well, unemployed. The cancellation process was also simple and quick. I would turn to Just Answer in the future.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Aug. 17, 2020

    Was really very helpful and convenient at a time where I wasn’t able to talk to a vet in person. Answered back quickly, was definitely worth going to. Glad I found it. Gave me peace of mind talking to somebody right away.

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    Verified purchase
    Billing

    Reviewed Aug. 17, 2020

    I was so very grateful to the Doctor who assisted me when my precious eleven year old dog suddenly experienced horrible pain out of nowhere! He advised me, was 100 percent accurate, and I am a believer! Saved me a fortune on emergency vet bills too!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 17, 2020

    Very informative, helpful and surprise us with some facts we had no idea. Not knowing not much about Texas Spiny Tail lizard only what is on the internet talking with an actual person about Piggy was really nice and there is little more to add to her cage to get it right. Thank you and will call. Ask more questions!

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    Verified purchase
    StaffRates

    Reviewed Aug. 17, 2020

    Would recommend to anyone. 5 star rating. They are very good and very kind and willing to help with everything no matter what the question. If that expert couldn't help they would recommend another one until they found your answer. Top of the line. I've already recommended some of my friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 17, 2020

    The person that helped me with my e-reader was absolutely wonderful. I lost my library on my e-reader and couldn't get any of the books that I had downloaded. I forget the name of the lady that helped me but I would call on you people again if ever needed. Many thanks again.

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    Verified purchase
    TechStaff

    Reviewed Aug. 17, 2020

    Dr. ** was awesome! I came out of left field needing help finding the right puppy breed and needed the feedback of a pro and Dr. ** was awesome! She was awesome in hearing out my concerns, lifestyle situation, needs and wants ultimately helping me narrow things down.

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    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Aug. 17, 2020

    My washer door was locked and would not release after holding the Control Lock button for 3 seconds but, to no avail. I tried asking, “Just Answer” the technician had the solution to fix it. I will most definitely recommend Just Answer to my family and friends. Thanks.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 16, 2020

    Most experts in my experience have been prompt in answering and have been accurate in their answers. Some links are to "help" sites that are confusing. I am an old man, and I do best with step-by-step instructions. Patience is something I have learned over the years, but not all the young folks are as helpful as they need to be when their answers are not comprehended.

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2020

    Person I dealt with was very knowledgeable and used clear answers to all questions. Very helpful and we got the issue fixed in around twenty minutes or so. Could not have asked for any better advice and know how to get the job done.

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2020

    Thank you for providing this great service to people. This was a terrific value and your staff was knowledgeable and friendly. I really appreciate you all taking the time to assist me with my legal issue. I am glad you provide this service to people.

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    Verified purchase
    CoveragePriceMaintenance

    Reviewed Aug. 16, 2020

    I’m glad I signed up with JustAnswer or it could have been a nightmare. I was going to go to a shop but I stumbled with these guys on the internet and they direct me to the problem right away, I was able to locate the problem myself, I didn’t know there is 3 fuses connected to my charging problem and boom! After replacing the inline fuse my battery is charging. Thanks a lot JustAnswer. Talk to you next time.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 16, 2020

    Loved the help getting in touch with a mechanic that had the experience and knowledge and was able to help me with finding what the problem was with my speedometer on my truck and sent me a diagram of the parts I needed to check. I was happy with the fact that he even did a follow up with me to make sure everything was working properly.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 16, 2020

    I had several interactions and was quite satisfied with them all. Experts were prompt and courteous. However, for my level of use on a fixed income, it's out of my budget currently. I'd certainly recommend it to anyone, it's just out of my range at the moment.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 16, 2020

    I had a question regarding age, type and price of antique chairs that were my grandmother. The expert was knowledgeable and quick to respond. I highly recommend. I will be seeking more info on some other antiques in the near future.

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2020

    My refrigerator kept on going off and on and finally off but the freezer still worked. I asked the technician what the problem was and he told me it was not the fridge, it was the switch controlling the refrigerator on the electrical box in the basement. Sure enough, that was the problem.

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    Verified purchase

    Reviewed Aug. 16, 2020

    Good morning. I used JustAnswer the first time on 8/15/20, and it was very good. The feedback I received was and is much appreciated, thank you very much. When I’m looking for a much needed answer right away I know where to come.

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    Verified purchase

    Reviewed Aug. 16, 2020

    You gave me back some peace of mind. I told my hubby that he could not tell me leave just because he is a vet. Living in veteran housing my husband thought he can just ask me to leave. You explained that this is our matrimonial home.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 16, 2020

    The volunteer I reached was familiar with my concerns and affirmed some of my thoughts suggested things to consider. Most helpful and available. I messaged one day and requested his advice again the next. And didactic have to incur further charges for phone contact. Thanks to you. You know who you are.

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2020

    I appreciate the time and patience that were able to bring me some better understanding even with them not knowing of my situation I still was able to collect myself. THANKS to the professionalism and clear way of addressing each question I ask or concern about.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffTimeliness

    Reviewed Aug. 16, 2020

    I think it’s very important to write this review to let everyone know that Just Answer is the best source to get accurate and quick feedback about concerns or questions you make have just by picking up the phone and contacting them. I’ve recently started using their services so I’ve only used it for medical questions thus far and I was connected with a Dr. in the specialty that I needed. I told Dr. ** my concerns and asked several questions and would you it know he answered them and addressed my concerns within minutes or less within minutes.

    Dr. ** treated me with respect, patience, understanding and gave me great feedback. He is very knowledgeable in his specialty. Hey I’m not gaining anything by telling you how wonderful I think this service is. I’m just telling you my experience thus far. If you try this you won’t regret it. I’ve gotten more feedback from here than I do at my doctor’s office visit. Save yourself some time and get great feedback. Just Answer offers a free trial!??? They are just a phone text or call away.

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    Verified purchase
    PriceStaffValue

    Reviewed Aug. 16, 2020

    I used to verify what I researched and was very pleased with my appraiser Olivia. She verified the piece and I was so pleased with her professional abilities. I know how much time I spent and with Just Answer and Olivia I could have saved time and just left it to you with peace of mind. Plus new users can try out 7 days and at $5 worth every penny!

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2020

    I was really skeptical at first but Dr. Mike was so informative and patient and really helped guide me to the right way to help my dog. He also did an amazing job of alleviating my anxiety regarding my dog’s condition.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 16, 2020

    I used your service to get some legal advice for a good friend. I found your service to be very informative & helpful. I had never heard of it before but that's one of the advantages of the internet. I'm sure I will come back to you if I'm in the need of this type service in the future. The response time wasn't bad & the price is great. Thank you so much for your help.

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    Verified purchase
    Refunds & PayoutsHonesty & Transparency

    Reviewed Aug. 16, 2020

    This gentleman decided to not to pay 2 months’ rent and not pay back borrowed money to myself and my co-plaintiff. He just disappeared one day and told me not to contact him because I was a slum lord and a million different excuses. Today, I got judgement by mail in my favor. The judge saw through his lies and actually got upset with them. The lawyer(s) on JustAnswer told me exactly how to prepare. I feel sorry for his current landlord.

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    PriceStaffBilling

    Reviewed Aug. 15, 2020

    I went to this site for tech support and was told a computer tech would help, but I needed help on my iPad, not my computer, so I opted out. My credit card was charged even though I answered very clearly that I did not want the support. When asked, "Can I take control of your computer?" or something like that, I answered, "that's a big, fat NO!" Then I was charged 39 dollars, which won't drop off for 7 days! Pissed me off!

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    JustAnswer
    Response from JustAnswer

    Hello Vanessa,

    Thank you for getting in touch with us about this. We're sorry for any frustration.

    In looking at your account, and how the conversation unfolded, it does appear that you had initially accepted the offer for remote support before declining it a short time later.

    It appears that the transaction was cancelled by our Customer Care team member the very same day, however, the authorization for the funds may stay on your account for a couple of days. Unfortunately, the length of time that the pending charge takes to fall off of your account is determined by your bank or card issuer, and not by the merchant.

    We do hope that you were able to get logged into your device.

    Please reach back out to us if you need any further assistance with your account or any other information about the pending charge removal.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceContract & TermsPriceMaintenance

    Reviewed Aug. 15, 2020

    We came up to our summer house and found our oven was not working. Contacted Just Answer and in 10 minutes they told us what to do to get the oven operating normally again. If we had to call a repair man, it would’ve taken a week to get somebody out here and cost us a lot more money than It did. My only caveat is that we inadvertently signed up for a subscription or membership, which we had no intention of doing and Cost us $28 a month till we realize this and were able to cancel it. So watch out for that, unless you want to keep a membership.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 15, 2020

    After spending hours and hours trying to get my pictures onto the C drive, and more hours searching for answers on Google. I miracle happened when a link to JustAnswer.com popped up. The ease of signing up and the quick response from JustAnswer.com was all I needed to go forward putting my website together Jason showed me step-by-step what to do, and how to get my images into a folder on the C drive. I will have no problem recommending this website, which I have done, and received many emails of gratitude. JustAnswer.com also stayed with me until I was completely satisfied. You are my forever computer tech support. Thank you so very much for all you do. I mean that sincerely.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 15, 2020

    Service was fast and easy. Accurate to the point. I only had to go to the first place to find the part. The tech did all the work for me. I had the answer before the evening was over. Part arriving in a few days.

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    Customer Service

    Reviewed Aug. 15, 2020

    With a rundown of what was taking place with Zake. The doctor made point recommendations as to what to do to correct his condition and I applied what was recommended and Zake is responding and doing better overnight. Thank You.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 15, 2020

    I misplaced the manual for my telephone system, which had a call blocker on it. I have used the call blocker so much that the memory was full and it would no longer block calls. The technician at Just Answer told me how to block further calls by pressing 2 keys simultaneously and I am grateful. He also told me how to clear the memory but that was a bit more complex so I will wait for my son to come and read the instructions I wrote down.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2020

    Called about my dog. Dr ** was so helpful with my dogs situation with maybe ingesting antifreeze. She made me feel at ease & talked me through. She talked me through inducing vomiting. Told me what side effects to look for of antifreeze ingestion. Ghost is fine today. I’m so thankful you guys are here to help. Photo is Ghost today. Thank you Dr **.

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    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2020

    Without the professional help of this service I would still be waiting to have my rig repaired. He walked me through the whole process in language even as a single woman with no mechanical experience could understand. Highly recommend their service!

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    PricePunctuality & SpeedHonesty & Transparency

    Reviewed Aug. 15, 2020

    Super fast. Super accurate. No ifs or what ifs about items and value. Because honestly, we all just want to know if our stuff is worth anything before we sell it on eBay. Highly recommend the trial. Wish only that the monthly fee was not near $30 bucks. Cost to value ratio kinda thing. But jump on this and be ready to be educated!!

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    Staff

    Reviewed Aug. 15, 2020

    Recently acquired GE refrigerator making loud, chattering noise. Noise unaffected by temperature setting and became intermittent. Patient, thorough and informative analysis by JA allowed me to conclude that the fan could not keep itself frost free because air flow was blocked by stupidly placed frozen food. The problem was solved.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Aug. 15, 2020

    Water was leaking out of the bottom of our fridge. We have a French door fridge with a bottom freezer. We saw a sheet of ice on the bottom of the compartment. Once we cleaned it up no more water. A few days later, it was back and the leak also. I found online that probably a drain was plugged or froze. But not much help for my unit. It took a while to get help (next morning, because I wrote late at night). The tech sent me diagrams and pictures of where it was and how to take off the back panel. Specific for my exact model. Kept answering my questions throughout the entire time. Sometimes he was a little slow getting back, but he kept with me. So far, so good. Still too early to know if the problem is totally fixed. But I know how to get at the problem next time.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2020

    I highly recommend Just Answer. My first experience was last Wednesday with doctor Mike of North Dakota. He gave me specific answers to help me nurse my sick heifer calf back to health. We spoke on the phone for 1/2 hour or so. Super smart doctor & very informative.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 15, 2020

    Will highly recommend this site. I received the bestest customer service. Very quick to respond, respectful, and the amount of information was extremely helpful. Once again, I greatly appreciate the help and info. Really wish I would of known this site existed before.

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    Price

    Reviewed Aug. 15, 2020

    I was distraught over my new t.v. Not turning off. When I was told by you to change the batteries, voila. It was well worth the $1.00, but $46.00 a month is out of my reach. I was happy with what I got!

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    Staff

    Reviewed Aug. 15, 2020

    I had a complicated issue and I found the lawyer on Just Answer. It’s amazing website. You will find the right person who knows and understands you matter. JustAnswer made my matter from Very Hard to Very Easy in just few clicks. ❤️ I definitely give it 100 Stars. ⭐️

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    Customer ServiceStaff

    Reviewed Aug. 15, 2020

    Technician was very friendly, polite and knowledgeable on my unit and the problems I’m experiencing. He called back several times as I was taking the steps he suggested. His familiarity with this particular was obvious based on his prescribed troubleshooting suggestions.

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    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2020

    While we knew chocolate and grapes were bad for our dog, until we googled cherry pies had no clue they had cyanide in them. We got a quick and excellent absolutely correct answer based on our dog's weight. Best service I’ve used in a while. Would highly recommend. Thank you!

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Aug. 15, 2020

    I did not wait more than one minute to get a person to help me. This person was very accurate, very knowledgeable, and gave me good explanations. He gave me phone numbers to contact the IRS as well as a form to fill out. The whole process was fast and very clear.

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    Staff

    Reviewed Aug. 15, 2020

    I had questions about my dog's enlarged heart. I had all my questions answered by a real veterinarian with lots of knowledge. Helped with his meds, told me what to give him until I can get to his regular vet.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 15, 2020

    My dog ate a sleeping pill that was dropped on the floor late at night. I called and was put in touch with an excellent vet who gathered information and provided detailed advice on how to induce the recommended vomiting. Everything worked out very well and was actually able to see the pill in the mess. Rapid, professional advice and support was beyond what I expected.

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    Punctuality & SpeedHonesty & Transparency

    Reviewed Aug. 15, 2020

    JustAnswer is my go to for advice. The Doctors on JustAnswer have bailed me out many times AND they answer at 2am just as fast as they do at 2pm. FIND OUT what you are missing. Once you start using this service you will never stop. It’s a no brainer honestly.

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    Staff

    Reviewed Aug. 15, 2020

    I don't usually write reviews so this is going to be short. I needed help with my older Honda Prelude and was matched with a Honda mechanic. He was knowledgeable and friendly and I am extremely happy with the assistance he gave me.

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    Staff

    Reviewed Aug. 15, 2020

    Harry had diarrhea and I got the medicine, the vet said to get after two doses, he was pretty normal now he's fine, I really want to thank DR. Beth for her assistance for helping Harry. He's running around and playing like always. THANK YOU.

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    Staff

    Reviewed Aug. 14, 2020

    I have nothing but good things to say about the guys and gals at Just Answer.! When I needed help, they were right there for me. Super professional and super nice. Without the excellent advice they provided, I would be lost in all the confusion of this problem I'm experiencing.. I would not hesitate to recommend "Just Answer" to anyone!???

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    Customer ServicePrice

    Reviewed Aug. 14, 2020

    My email was hacked and they were able to go in and change everything needed and get it to where my email wasn't crashing all the time. Highly recommend to everyone. It was easy, they listened, and the cost was very cheap for the great work they provided.

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    Staff

    Reviewed Aug. 14, 2020

    Inability to enjoy music resident on my laptop via the speaker jack though I've used the laptop for many years. The technician used his skill to interrogate and define the characteristics of the laptop port to produce music in our home office.

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    JustAnswer Company Information

    Social media:
    Company Name:
    JustAnswer
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    440 N Barranca Ave #7508
    City:
    Covina
    State/Province:
    CA
    Postal Code:
    91723
    Country:
    United States
    Website:
    www.justanswer.com