JustAnswer Reviews

I am so happy to have Just Answer on my side. From a problem with my car, to a legal question, I always get the help I need from real experts. It is like having "a guy" for virtually any single problem you can think of.

Thank you so much for your help! The OB doctor that has been helping me is amazing! He has helped me ease my anxiety with a current medical condition. Would most definitely recommend this doctor! So glad I came across this!

Tyler was so helpful! I’m single and hate to call in help especially expensive help if I can do it myself. Sure enough, I did just what he said and we have refrigerator door ice and filtered water! Highly recommended!

My dog ate chocolate! A chocolate chip cookie and a very, very large chocolate brownie with icing. She’s a big dog, but I needed help in determining whether I should rush her to a local vet, or if I was OK just keeping a close eye on her. Dr. Rhett ** Answered the question in only a few minutes… To give her 20 mg of **. JustAnswer was the difference between being up all night checking on my dog every hour, or getting a good night's sleep. Thank you!

Could not connect to Oticon TV Adapter (for those with hearing aides) and my new Yamaha Soundbar. After thoroughly researching the matter, Nathan discovered that while my old Sony Sound System had a pass-through allowing my Samsung TV to output from both the HDMI ARC and optical outputs, most soundbars will only allow either/or. Solution -- skip the HDMI ARC and output solely through optical to both soundbar and TV Adapter through an optical signal splitter. He gave me the link to one inexpensive one at Amazon. GREAT TECH!

I initially reached out because it was the middle of the night and my dog was very sick and had some blood in his vomit. Needless to say, I was freaking out so I reached out. Very helpful in a stressful situation, my pup is doing so much better! I followed the instructions given until I could take him into an emergency appointment and it was very useful information. They were also very prompt in answering.

Our Kenmore microwave suddenly showed the control pad as locked. Touching the clear button had no effect. While locked we couldn't get any of the controls to work. The microwave was at least 10 years old and we couldn't find any instructions for the appliance. The sticker showing the model number had faded and was unreadable. What to do? I went into the internet and found Just Answer. I defined the condition and waited for a reply. It was Sunday and no reply was forthcoming until Monday. The expert suggested I touch the clear button and "hold it for 5 seconds". That did the job. I was very happy with the result. The service was well worth using.

After ordering the wrong replacement legs from Amazon for my neighbor’s Vizio TV, I went to Vizio.com and came across JustAnswer. I chatted with an associate and he found the correct legs, available from either Amazon or Walmart. I chose Amazon (this time the TV model number was used), and am awaiting delivery. All this just took a few minutes and I am pleased for the quick response. I did have to provide credit card info and pay $1 for speaking with an associate, but it’s refundable.

** was great! She was very helpful and courteous. We had no experience with antiques and Tonya knew what to ask us! It was obvious she was knowledgeable. She also gave us information on where we could sell our furniture.

I suddenly couldn't move without extreme pain in hip similar to having a broken arm. So I tried Just Answer as no-one else could/would help. I still couldn't do anything except rest but I had a rundown of the probable problem. It turns out to be a pulled muscle. I'm grateful for the help.

The gentleman was very polite and when the 1st idea didn’t work he came up with another idea and thankfully it worked. Instead of having to cut a wire which would have been permanent we just had to pull a fuse.

The wifi icon on my pc disappeared after I accepted a Windows update request and ran the update. I tried 5 options I found online using my phone, but none worked. The person who walked me through how to get it back within 3 mins. They stayed with me while I rebooted and it came back. Saved me hours of time and possible charges to take my computer in.

The information I received was very useful on removing a person that had broken his lease and we were starting the eviction process. After showing the renter the response we got from the lawyer at JustAnswer he moved out voluntarily and saved us having to go to court.

It was my first time and was very happy with the appraiser Dan. He gave me a lot of info and was so nice. I’m looking forward to asking more questions and using the service for other things categories. Thanks.

Mechanic was spot on and very professional and courteous. I was not very happy with my contact agent. I was told about the 1 dollar fee to join but nothing was ever said about the amount per month. I prefer that we cancel this agreement and I would like my money refunded because I can’t afford a monthly fee. Thank you!

Everything I have inquired about has been answered promptly, courteously, and thoroughly. I have been very pleased with the answers I have received. The appraisers are most helpful, even when I haven't a clue what the item is! I have asked about a range of items, and each have been researched and information delivered in a way that I can use. The price is very affordable too!

My old printer quit working and I bought a new HP printer. When I installed it the completion of the installation had to be done with the router and computer as the printer is wireless. When I went to hp123.com as I was directed the technician told me he could not install it since I had corrupted driver files and told me I would have to buy a $500.00+ tech progam before he could install the printer. Other computer people also wanted to jump on the bandwagon and sell me multiple programs. All I wanted was my new printer to work. I hesitated, but signed up to JustAnswer. The technician from JustAnswer heard my dilemma and fixed my computer and got the printer working for no charge as he felt sorry that I was getting played by Hewlett Packard and the system. Thank you JustAnswer. I'm very happy with your service : )

After changing the timing belt on my 1999 RX300 I could not get the car to start and run properly. Victor the technician helped me find an ECM module ground I had missed connecting. I am an experienced technician with a background in aviation maintenance but not a Lexus tech. I found it really helped having an experienced Tech who knows my car on the other end of the line. I am very happy with the technical support I received and know it definitely helped me solve my problem.

ObjectsConservator1 is a great appraiser!! I learned more than I expected about my table. He’s very knowledgeable and quick with responses. The table was worth more than I thought! I’m glad I found this site! I will be back with more items! Very pleased!

I liked Just Answer because I am not tech-savvy. I am a 71-year-old lady and I wanted to cancel my membership and Just Answer was so nice about it. I didn't realize that I had push the button for 46.00 and I thought that I didn't do it. So for anyone that looking for an answer Just Answer is great.

My elderly husband got Covid and I was getting conflicting advice from friends, online, 811 nurse. Since he has so many other issues I wanted to go to emergency but he was hesitant..Upon the quick response from your doctor we went immediately to emergency and we are both feeling less stressed now.

Renz assisted me for well over an hour!! He was patient and helpful and went over and above!! Well the problem was a website one. Just one thing for next time…He did recommend clearing everything off my phone without me knowing that I would lose everything. Fortunately I hesitated, and didn't do that. Thank you.

Called the help number on my Maytag washer found online. Just Answer personnel immediately got me to the right person who helped me reset my washer within 5-10 minutes. Did this texting back and forth. I had the option of talking live and I would have chosen that option, this option does have a nominal cost, but I never figured out how to do that. So I continued the texting and it didn’t take long at all to fix the washer. Would definitely use this service again.

The card was showing as used but the person I gave it to was trying to use it to help pay a bill. It kept saying that it was faulty. The lawyer I contacted through Just Answer gave me instructions on how to look at the card through my computer and Google and the problem was solved. I was able to delete the card and purchase a new one for the person I was trying to help.

Printer was trying to print, then would shut itself off then turn itself back on, repeat. I had to unplug it. You all saved my day by having me do an factory reset. Perfect!! Now it is running normally!! Thank you, thank you!!!

The tech representative for Just Answer explained exactly how to do the job and pointed me to YouTube clips showing how it's done. He hit the mark right on the nose. He even pointed me to the cheapest price for the part. I got the part, followed his instructions, and the job turned out to be easy enough for me to do it, and I'm not a very good handyman kind of guy. Just Answer saved me hundreds of dollars in repair fees by showing me how to do it myself. THANK YOU JUST ANSWER!

** was outstanding. Answered all my ?, he was quick to answer and very professional. My experience was a great one. Thank you ** for all your help. It was a pleasurer working with you. He gave me tips on how to make my job easier and save time doing so. It was one of the best experience I have had, thank you Just Answer for having people like ** on your staff.

Thank you so much for answering my questions about my chicken Anastacia, it was very helpful. I had no idea what was going on with her, but Dr. Michael ** took the time to explain his diagnostic about Anastacia's illness. I am very thankful for his help.

Due to supply chain issues cannot get prescription cat food for my cat. I was wondering if there was a good substitute or other options. I got my answer and now can move on with a good plan. Thank you so much.

I sent a query to Justanswer.com expecting to get charged a base fee. I was charged $89 as a base fee but now see that I am being charged a monthly "membership" fee of $89 through my credit card. I got a phone call from a representative who gave me one answer and an online respondent gave me a completely different answer. I am not at all happy with the service and what they have charged me!!

After seeing my negative review on ConsumerAffairs, JustAnswer did the right thing and reimbursed me for the additional month. So kudos to ConsumerAffairs.com for that, and semi-kudos to JustAnswer for belated fixing their screwup.

I have a question about using my MS 365 Office email storage towards my personal Hotmail. I was asked to chose to pay $2 for a one-time answer or a monthly subscription of $66. I chose a one-time fee of $2. I got a tech who could not provide me with an answer. I got suspicious. I called JustAnswer and asked how much I was charged. I was told that my membership was cancelled. I called VISA and was told I was charged twice, one for $66 and one for $2. I was advised to write to Justanswer to ask for a refund. If I do not get my refund back in 15 days, I can launch a complaint review against JustAnswer. I will just do that. I will not let such a scam company get away cheating people.

They reached out and refunded the pending charge.

Was told to clean the combustion chamber to ensure it was clear. While doing that I also checked the air mixer tube and found an almost invisible spider web. When both were cleaned, the heater started and stayed lit. Thank you!

Matt was the just answer helper he was in England so time difference was a problem. I set out what I had done on the truck and he came back and suggested it would be worth trying this adjustment. I tried it and bingo we were on the right road. After more adjusting we were able to rectify the problem so he was very helpful in telling where to look. Thanks Matt.

We don’t have many vets who handle exotic pets in my area, let alone chickens. Those select few that do aren’t looking at chickens right now because of avian flu. We recently had an emergency with my chicken needing emergency surgery and we were able to get all the advice we needed for the surgery (my mom has been a surgeon for 10 years) and recovery for my tiny chicken. I have only worked with one vet so far but she has answered all my questions and made this entire process so much easier. I honestly thought I would lose my chicken over mother's day weekend but through JustAnswer she is recovering so quickly and will be out with her sisters soon.

My wife spent a week in the hospital for pneumonia, after the many blood test, was diagnosed with leukemia, at 11;00 pm or later after a long visit at the hospital, I would "Ask a doctor" a question, the responses were quick. And very very helpful. My mind would race with “what if”. The responding, Just Ask, doctors would allow me to relax and process more clearly.

The help I received was very good but did not really solve the issue. I have, today signed in to One Drive with new password and everything is now OK. I must say that Rennai was exceptional in his help and gave me confidence to take various actions. He also was able to somehow release the file I urgently needed. Well Done!

I have the answer about whether the hyaluronic acid knee shots I’ve been getting are really necessary since I have almost no pain. The answer was from a doctor who asked for info about my health and am very relieved now because I have been worried this past year. Thank you!!!

After I correctly asked my original question, I needed to more correctly describe my problem. I immediately had my question answered. I have followed the procedure and will test if the solution worked during our next road trip. I had anticipated that I would have to obtain a piece to mount my GPS on my windshield. Thanks

Dr. ** called within ten minutes, advised us what to do and it worked perfectly. Saved lots of $$ as we were on our way to the ER Vet on a Sunday when we decided to call. Everyone we spoke with was very helpful. The doctor checked up on our little pup. Thank you.

While on my computer at PCH.com I was hit with a vicious message that locked up my computer and said that I should call the number on screen that would link me to Microsoft Windows Support. I knew it wasn’t their number and I didn’t know what to do. I searched for an answer on my phone & found this site, which saved me and my computer.

I was visiting in Salem, VA and did not have access to internet. I have iPhone and Mac laptop. Gary was able to help me achieve access. He was professional, patient and stayed with me until it happened. He gave me good instructions and explanations that I could follow. I was happy to get everything going again.

JustAnswer is quick, reliable and most of all knowledgeable. They were able to direct me to where I needed to be, along with following me while directly on my phone to help. I would recommend to friends and family.

The experience from logging into the site was beautiful. My expert (Nathan) was very fast in sorting me out even going an extra mile to advise me where to get the part replacements, their prices with all the other irrelevant details.

With my first technician, the timing was wrong. When it's 12:30 PM here it's 3:30 in the morning there. The guy didn't get back to me. And all he did was make me download some stuff I already had. Manual, the parts company, that type of thing. The next guy helped me through it and gave me some ideas on how to work on it. He was a whole lot better. And he was in the United States. So that helped a lot. Man, he got back to me at a timely fashion. A lot better than what the other guy did. What I would like to say to just answer people is trying to make sure they're in the same country as you. Maybe you'll get your answer quicker.

I have 13 kittens, all started vomiting with diarrhea Saturday evening. Just Answer advised giving **, which worked to help make my kittens feel better until my vet appointment on Monday morning. Kittens are now being treated for Parvo. Still giving ** to control vomiting.

I was experiencing difficulties with my car's ignition. Sometimes it would turn over on the first crank; sometimes on the 6th or 7th. I was reduced to using WD-40 on the actual keys! Just Answer suggested scan. My local mechanic found starter problems and I replaced the old with new. Now I can hold onto my car longer. THANK YOU.

Very quick response. Rarewares was my specialist and she patiently described many items we asked about and gave an accurate value. I wish she was close to where we live so I could have her evaluate the entire estate. I definitely will use again.

I was trying to replace a piece of electronics and save myself the cost of paying a tech guy to fix it for a high price + his labor fee. I had talked to a JustAsk tech who was able to successfully diagnose the trouble and explain how it could be repaired. I ordered the part and ran into some difficulty detaching the relays. Thanks to the another JustAsk technician that I was able to talk to on the phone, he was able to guide me through the process and troubleshoot in real time. It was More than helpful and a real life saver.

I want to warn people that you could be charged a monthly membership fee without warning or confirmation and the company will refuse to refund you. There is no confirmation of the charge going through when you give your credit card details for a "refundable $2". I had no idea until my bank notified me of the charge. I immediately notified the company by email and followed up by phone call. Buyer beware.

I needed help with the dvd player in our sienna. The technician was friendly and helpful but ultimately unable to help me fix my issue. I did not realize a) the "help" was not $1 it was $34 and b) that charge was recurring, so I paid for 3 months before realizing it. A legitimate business would have refunded at least one of my mistaken charges. They did not. I will not use them again.

The first page says "Join for only $1. Cancel anytime" but you have to scroll down to see that there is a $60 monthly fee. Pretty deceptive not having that in the same paragraph. They say it's in their terms and conditions but it'll get you if you don't scroll down. I know they will probably fight back and say I scroll down or read the terms and conditions I would have seen the $60 a month membership fee. Ok, so why not include that in the first paragraph? Are you thinking people may look at that and say never mind? Sneaky sneaky. Unfortunately, transparency is so hard to come by these days. By the way after you ask your question this is what pops up: "OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Lawyer about your situation and then connect you two". Continue >>

I have had this tv/radio/phonograph for over 25 years. My aunt gave it to me when she had to move to a nursing home. I had tried many times to find its worth, if any. No one knew anything about it including people I asked at the Henry Ford Museum. Within hours I received all the info I had hoped for from Jeremiah. Thank you so much.

It was so frustrating with TurboTax this year. My question was to ask where I enter the sale of second property and why this entry was not coming over in a state return correctly. The agent was fast, pointed me in the right direction and fixed my problem. The follow up was excellent. Thanks to JustAnswer for the help when TurboTax kept cutting me off and had no idea what the problem was.

Years ago my purse was stolen, my Social Security card in it. I have found the perfect apartment and the rental agent insists on seeing my SS card, so I went online to order a replacement. The government site is confusing (big surprise!) so I found help in JustAnswer.

Jack was spot on in getting me to focus on the real issue. Will be replacing O2 sensor, this should solve the issue of too rich and more recently too rich on left side of LS engine. My next step to replace both O2 sensors. I will be using this service again I am sure.

Curtis, was very helpful, and I believe that I received answers to my questions. Curtis was going to send copies of the Club Car manual for my review when I went back to work on the cart. I hope to receive the copy this morning I plan on working on the cart this afternoon. With the electrical portion of the manual and if needed I plan on seeking additional help if needed.

This site is accurate and professional. I recommend. Doctors very kind and patience. You get a full details about your medical query every time. This is your friend on the website for what you want to know about in different topics.

I had an Apple problem and needed to talk to someone about it, I was told (robot) voice that. Just Answer would charge $1 which would be recovered later. I must not have heard there would be $46 charge. I entered my card info against my better judgement. First a $46 popped up. I hung up and called bank To freeze my only credit card to prevent any further charges. Jeff from JustAnswer said he read my request and it was an Apple problem and he would refund the $46 charge to my card. I greatly appreciated his offer and help.

I wanted information from my dermatologist's office that would have cost me $90 for the office visit alone. The prescription I would receive only cost a few dollars out of pocket at the pharmacy. I now know that I can buy an OTC product without the expensive office expense. I am well pleased.

Late on Saturday night, I was given very good advice on how to help my cat Azalea who had been vomiting much of the evening. I was told to get ** or **, the amount to administer, and any questions I had were answered immediately. I was also given a list of Vets in my area. On Sunday, there were follow up texts about Azalea's condition. We have since been to our Vet and awaiting blood work. Love you guys!

My elderly and diabetic rat terrier had a first-ever sudden seizure as we were trying to maneuver our way home through LOTS of foot and car traffic after a big parade for the NCAA basketball champions! We didn’t even go to the parade, so my dog wasn’t overheated or anything and we were just driving through town. I had absolutely no idea what was happening or how to help and the person on this hotline was great at walking us through what to do during the attack and on our drive back home. Also told us why she was still “odd” after the seizure ended and what we might expect to see later that evening. Really helped us to remain calm and get through this and our little old lady has been her same sweet self ever since this scary incident!!

Grandson had a high fever and the physician answered quickly, and very, very helpful and comforting in my questions and gave super advice! Will definitely use again, no waiting for Dr. to call me back. Son was on hold with his physician and I got a answer before he was even called back. Wonderful service

I installed a new print cartridge and kept getting an error message that it was faulty. When I put the old one in everything was ok. The tech told me to return it to where I purchased it even though I no longer have the receipt. I did this yesterday and was given a new cartridge which works properly.

Very helpful addressing a late-night query about an electrical.issue with my Honda Accord. Knowledgeable and through. Made sure he followed up the next day. Kept in touch to ascertain what had been done to remedy the problem. Would highly recommend to others after very negative experiences with local shops.

The new laptop I bought at full price from Best Buy was obviously used. Anil was terrific at getting her old stuff out and setting me up. This process took hours. I would highly recommend them and will use them again when/if I need help.

My 9 year old rabbit stopped eating. I knew she could quickly become seriously ill. I had been syringe feeding her with an Oxbow mixture, but not doing it correctly. Dr. ** told me what to feed/how much/how often and sent a YouTube video with the proper technique. Chloe’s doing much better!

The expert who responded to my question knew exactly what I required and was able to direct me in getting the information I required regarding property. The chat was clear and concise though pleasant just the same. This is how I would want any inquiry to proceed.

I am very satisfied with the service I received. Service was great. My question was answered and a part was recommended with a link to purchase. Appliance fixed with the recommended part. Thanks. Would recommend if questions about a non-working appliance.

They have gone ahead and refunded the requested amount. I am satisfied with the resolution. However, I wish it had not come to a point where I had to post a review in the first place.

I went online to help a friend find the value of one item and Just Answer came up as a source with a $5.00 charge for the one question. I agreed to that, and I thought that was the end of it. They started charging me $60.00 per month, the total I have paid is $485. I have never asked any more questions or accessed the site. There is no way I would have agreed to pay $60.00 per for a service that I have not used and have no intention of ever using. It is disgraceful and a scam. I called the company in Feb., and they said they were going to give me 2 months credit, $120.00 and cancel "MY ACCOUNT". I have NOT received any credit and when I called again this month after receiving my cc bill there was an additional charge and no credit and the person I spoke to said NO credit of any kind. I am elderly and on a fixed income and very careful how I spend my money. I never agreed to this. CW Maine

I was extremely pleased with this service. It takes the guesswork out of how to value furniture. I told them that I really had no idea how to value the chair I had purchased at an auction 40 years ago. They were prompt and very helpful. It's a certainty that I will use them in the future. I highly recommend them!

My doc was awesome, professional and followed up with me to ensure I was able to restart my electrolytes safely, after my question about preventing dehydration after a nasty "stomach-bug". He ensured, I had the right answers, called and text.

I paid $1 over a year ago to answer a tax question, and this has been a rip off, a nightmare. Over the last year, my credit card has been charged $600 for a service that I have not used at all. My bad for just noticing my statements and monthly $50 charges for nothing. What a bad mistake I made, and they would not give me a refund. There was no communication by email over that year--no receipts or reaching out. Please be wary.

Extremely pleased with the assistance we received from the technician in helping us solve our problem with our Jotul fireplace that would not stay ignited. The tech went through several steps with us and helped figure out the problem. Very very happy.

I needed quick answers for a bad situation and tried this. I was very surprised at how fast, professional and helpful she was. Would recommend this to everyone. The experience was more than I expected. Thank you so much for your help.

Dr. ** helped us out with our new rescue puppy. We had a long car ride and she was sick, vomiting and drooling excessively. Dr. ** answered me right away and assured us she was just car sick. Even told us what to give her for the car sickness. I really was surprised and happy with the results and she was right. She was just car sick. I would recommend to anyone.

My elderly father was against taking his dog to the vet (last visit was $1400), so I contacted JustAnswer. Dr. ** was kind and explained everything, and I felt a lot better about what we were doing for the dog. We did have to follow up with a trip to the vet, and Dr. ** had been right on with her diagnosis! Thank you!

The information was helpful and giving me information to located part on my vehicle. I think this site Great and helping people located parts on their vehicle and also troubling shooting problems with a Vehicle. I would recommend this to my family and friends.

I am 79 years old and doctor Beth was very patient and made sure I understood her diagnosis and recommendations. I will be applying for her suggestions but it will take time to see results. Finding the best food for my dog will take time. Some of the dog foods have to have a prescription from the veterinarian. I really appreciate this service. God bless you all.

All of the experts I’ve dealt with have been extremely knowledgeable and if needed they themselves, had additional people look at a piece for more detailed information. The staff is very friendly and courteous as well. I highly recommend their site and service. Money well spent. In fact their knowledge allowed me to make several hundred dollars quickly. And when you need an answer, the RIGHT ANSWER, this is the place to go! Thanks guys!

Scan of the entire computer. It found 14 problems. Then Malwarebytes quarantined these files so they would not be a problem in the future.

Thank you to Debra! Very professional, knowledgeable and quick to respond! It was hard to find an answer online but this website and Debra provided me with all the answers I needed. Would be sure to recommend to friends and family!

Despite three experts so far being unable to answer my complex issue, I have gained a ton of insight and valuable assistance in trying to solve my problem. Only one was fixated on paying for extra advice, but overall all good feedback and really responsive. Such a great idea for this service and a much better alternative than searching Google for hours to piece together an answer when you can have a professional just confirm or deny for you right away.

I was looking for an answer to a problem with TurboTax. When I asked my questions, I should have been told they would not have an answer instead of telling me to pay €1 to see if I could get matched with an expert and then charging me another €50. To me, the entire process and how I was charged seems to be a scam and not at all legit. It is possible that they can help with other issues but they should be upfront with what they can and cannot do. If I could, I would give them a minus 5 rating.

I resent the way Just Answer inserts itself into anything I ever go online to do. My bank has said they are fed up with it too. NOTHING would induce me to use Just Answer as a result of this kind of intrusive advertising. I used it accidentally once. Never again.

I am very dissatisfied with your service. I was feel mislead and would like to sever any further connection with you. I apologise for any inconvenience caused and would appreciate that no further withdrawals from my account occur. Thank you for your understanding.

I chatted with Michael ** and although it took a couple of hours to get my answer I would recommend it to everybody and the small amount of money that they asked for is telling me that they are good! Thanks again Michael!

I was trying to get a painting appraisal done and the chat lady said they needed to charge 1.00 and it was refunded as soon as my verification was made. Then they charged me 28.00 as well. SCAM. Liars. Stay away.

I had a perplexing Linux scripting issue and within minutes of seeing my issue, the rep had my problem fixed, my output perfectly aligned and I was able to learn from him in the process. This was a win-win. I'll be back!

I have used JustAnswer 5 times to get clarification on some complex tax interpretations and each time the accountant provided excellent feedback. I was impressed enough to set up a monthly fee arrangement to have them as a retainer. They will also set up a call to explain in more detail.

I was incredibly pleased that I was immediately connected with someone who could appraise my collectible and who did so within just a few moments. I was able to confirm the value and sell it to a reseller for what I hoped I'd get. Will definitely use again.

Talked to an advisor who offered the most likely reason and solution. Included a good Youtube video which showed exactly what to do. Presto! It worked. There was a follow-up email asking if I got the info I wanted and if not to send another one for help.

I have to say I was pleasantly surprised! I had a reply/answer to my problem in a few minutes. When I was stumped going through the process my questions were answered immediately AND it worked! They even followed up the next day by texting me to make sure the printed was downloaded and I could print necessary items! Very impressive experience!

Dr ** reassured me about my dog's symptoms and was very knowledge. When I followed up today with my own vet he confirmed that Dr. ** gave accurate info to me which was affirming. I would recommend this service on weekends.

My pet dove was sick, wouldn't eat and was withering away rapidly. With no avian vets in the area, we tried general vets and got conflicting info. Talking to an avian vet on JustAnswer got me the clear and verifiable info I needed. We were able to figure out my bird's issue and treat her with OTC medication at home. I know I'll be coming back next time my birds are ill.

I was satisfied on the help I received. I will use again for other items I have to sell. The reply was within a timely manner and I was actually surprised at how quickly she responded. I didn't like that you guys would charge so much if I wanted to talk on the phone however.

I was having an issue with my browser. Kent was very patient with me in resolving it. He is a very good technician and was excellent in helping me come to a conclusion by using various suggestions. By trying different possible solutions, we finally got down to the final conclusion.

I was worried about a health issue regarding my cat. My regular vet wasn't open and I couldn't get another appointment. I spoke to a vet named Rebecca. She was very helpful and reassuring. I very much appreciated her help.

I did not want any professional help - especially PAID pro help! So, once I realized what kind of site it was, I immediately exited. HOWEVER, they tried to withdraw $46+ from my Chase Bank checking account!! Is that an honest sales group? I THINK NOT!

Reply to my Request for Refund when I (later) realized I was getting auto-billed. Offer of a $5 question, which resulted in an additional $81 bill x 2 on my Credit Card... THEN they applied a $66 PER MONTH auto debit... all this for a desperate 3 min call to a doctor who prescribed panadol. On discovery of MY MISTAKE not to identify the TOTAL COST I was to incur while signing up on a mobile phone, then missing the auto-debit until 2nd month. NOT ONCE did they send me an email to explain I was signed up for a paid-subscription.

I saw their ad and it said very clearly that it was only a $5 charge. Nothing else! A month later I checked my bank account and they have charged me $50 saying I signed up for their membership. It never said anywhere that I signed up for it or the charge of it. I reach out to them and they write me off completely. This site is a scam, without question.

I was using Google to find out how to update my Sling TV account payment information and this popped up. I gave all of my information, including my bank card. It said you could sign up for one dollar. But I found out they charged my account for 46.00, so I contacted customer service from their website and although I was able to cancel the account, they refused to refund the money to my account. I think they should give me my money back. I also submitted a report to the BBB. I know it’s a legitimate site, but I don’t want or need this service.

I would give a 5 to the experts I dealt with, but the company canceled my membership without talking to me prior. Apparently, if you ask too many questions, they will just cancel your membership and not allow you to continue your work. They do not state if there are question limits. Despite initial customer service that reinstated my membership and told me I could continue the next day. I was canceled again the following day, 3 times.

All I wanted was help with a couple excel formulas being an accountant and all. The help was decent, but they trick you into a subscription that I had to call to cancel. I figured after paying $1 and $46 they couldn't get me on any more subscription fees, but they did. I'm ok with paying subscription fees for the month(s) I received help, but not months I didn't receive help. I tried canceling my subscription on the site, but like many people did not remember the password I set. JustAnswer's forgot password doesn't work so I couldn't log in to cancel subscription online nor get info on other ways to do so. Apparently I'm supposed to know to call to cancel. JustAnswer may steal your money, if you decide to receive help, in some way or another. This is how they got me.

What a company of thieves… Taking money direct from people's accounts and offering ‘expert’ help. Will you give me my money back like you promise everyone else you have robbed??? I doubt it. After an initial payment due expert help (which was awful) you then proceeded to take more money direct from my bank…. Your company should be closed down.

While I was refunded the money, there was bait and switch involved between the point of posting my question, having the charge change from a relatively modest amount ($1) to the full monthly charge ($38) if I didn't remove my question from the queue before finalizing my payment (not clear and the reason I call this "bait and switch"). After complaining to both JustAnswer and to Paypal, I received immediate refund of the full amount - not sure which complaint kicked this up to the next level and got me the refund; but thankful I didn't have to escalate further. Obviously, justanswer is a little misleading and I can see from other reviews that some people have been taken for hundreds of dollars before they realize that they are being charged more than $1 for this service.

Like many others who written reviews - all I saw when I signed up was the $1 joining fee. Then I got a text from an "expert" - she was pleasant enough but wasn't able to help me all just gave very generic answers. Then I looked at my membership and realized I had paid $60 and somehow had agreed to that by answering the text. Hard to read all the fine print on a phone and I think they know the terms are tricky and they will find a lot of us foolish people

I never signed up for this and they charged my debit card $60 in a 10 day period. I talked with a customer service representative and she told me that I would have to pay an additional $1 to cancel my membership and it would be refunded. Not only did they charge me the $1 they charged me an additional $28. When I sent a email the vice president told me that the $28 membership fee was nonrefundable? So they charged me $60 for a $28 membership? I've left numerous messages and no return phone calls? This is such a scandalous company.

I contacted them because the rate was $2.00. Then they asked me to call for $40.00. I declined. Said can’t afford it. Then I was charged $42.00 in total. For what??? No record Of any call convo. They robbed me off. I don’t any money and was seeking help for my poor dog and this is what happens! Like some decency people!!!!

The service was prompt and efficient. A bang on answer. They clearly read everything that I wrote and took it all into consideration. The advice was on point and the Dr. concise - not needlessly wordy. Absolutely loved the service. Our Chihuahua, who ate 5g of 100% dark unsweetened chocolate is making a fantastic recovery. I learned so much in a short time. Thank you! - Catherine

Found the “Just Answer” site when I was looking for a repair site. It told me they had Qualified Technicians that know all about Berina machines. Signed up for a connection and within a short period of time I was connected to a real person that walked me through finding and fixing the problem through chat and video. Would highly recommend this service!

JustAnswer is a great place to get fast quick answers! Glenda is very knowledgeable and personable! She answers all my questions promptly and never fails to give me lots of details on my items. I will always ask for her as long as she is there!

I got a message saying that Microsoft had detected some Trojan malware on my laptop and that I could not use it until I called a number so they could fix it. It looked suspicious, so I called Microsoft and they put me on to "Just Answer." In no time, the issue was cleared up and my laptop is functioning just fine. Thanks.

1 word: "EXCELLENT" I really love how JUST ANSWER helped me with the needs of my dogs. VETS are really nice and and reply back very fast. JUST ANSWER is always there to help me with all my doubts and questions. Thanks guys!!!

You tried to help me, but it didn't work first time. After that you sent me to someone at Google, and after a couple of days they helped me to reset my password, and now the new password works fine. I'm happy now! Thank you!

I needed to fill out some papers for a future employer about Tax withholding and things like that. I didn´t understand and so I was advised by a tax consultant and I was able to fill out the papers with the consultant and her advice. But not just that, she helped me with the other papers as well by giving me her suggestions as to how to sign and be consistent with my signature and initials and also with what I shouldn´t sign and wait to have clarity. Very helpful all in all.

Moose was very helpful and patient with me, he answered all my question to where I understood them and he even got back to me the next day for confirmation that I was satisfied with the call. Thank you Mr. **.

My ice maker quit after about 15 years in my formerly top-of-the-line Kenmore fridge. After diagnosing the problem myself, I purchased a refurbished ice maker. No change. So, I subscribed to Just Answer (JA) and laid out my problem in the chat room. JA walked me thru how my ice maker and sensor light should be functioning. Who would have thought a solid state device would fail before a mechanical, motorized part? Anyway, I replaced the light sensor and receiver and it is ginning out ice every 40 minutes and stopping production when the ice bin fills. Installation was a breeze! Thank you, JA!

Dr. ** was very good and reassuring. Took time to chat and followed up. Only little negative which isn’t his problem is that I’m in Canada and my plan didn’t cover international texts unless it was an iMessage/text. Still worth the charge to get his input.

I was very satisfied with how quickly they were able to help me. The problem was solved within minutes of their recommendations on what I needed to do in order to fix it. The only thing I was dissatisfied with was how long it took to connect me to a tech but other than that it was a fast and easy experience.

I have been dealing with a problem in the condo I just bought and the lawyer from Just Answer saved me $300 with his quick, thorough response. The fact that I can get more answers for an affordable fee is an added bonus!

Nathan was extremely helpful. He resolved the problem with a lot of patience explaining how to do it, step by step. He was very good with me!!!! It was quite a long process. He had to remove everything and start over. He stayed with me until it was all done.

I bought a piece of beautiful stained glass during the pandemic and for a year had no idea how to get it appraised or restored. I was also really wanting more history if any was possible. I was connected with a very knowledgeable and pleasant expert who went above and beyond; helping me with lots of historical background, detailed tips for restoration and a estimated value that really made my day. it was sort of my online “Antique Road Show” moment. I’m so happy I tried this site.

Nathan was terrific, he stayed right with me telling me what I should do even as I got very frustrated. By the end he told me it was not me being unable to properly hook up the box but that it appeared to be a defective cable box. It will be returned and I will try another.

Brake lights quit working and he diagnosed fuse problem. The electrical system somehow developed a fault. The fault resolved after or reset after driving it 10 to 15 miles. This was my first time using your service and it is on my list for possible contact on future automotive concerns.

I had to change my modem. The printer would not connect to my iMac computer. I contacted both Apple and HP. Neither were any help. I spoke with Francisco at Just Answer. He was able to have me connected within half an hour. He was very patient and courteous when I made a mistake. Thank you for all your help. Very appreciated. :)

I feel I got the answers to my questions & also received a phone call from another lawyer. I’ll see how this went once I go to court. Thank you for assisting me. I have tried to submit this & get that the review failed as I didn’t answer & I’ve answered!!!

Their business appears to be bait and switch tricking people out of their money. I was told by a online chat representative that I could ask one question for $1. I put in my credit card info and was immediately charged a full membership fee. Within minutes I went to cancel and was told there would be no refunds. All the customer service reps I spoke to (I spoke to many) told me that there would be no refunds and when I explained to them that I was misled and that it says on their own website that EVERY MEMBERSHIP comes with a FREE 7-day TRIAL. I have chat snapshot of them telling me this and then I was billed 61. When sent over to their customer service they said no refunds.

Well, your advice was good because it worked! We added a litter box and it did help. The next day the offending cat pooped in the new box. If she continues with the wrong pattern once she gets home to LA, I'm going to contact you again. For now, thank you for the help. (P.S. I will not be adding an image -- LOL).

I received some very helpful advice on how to help my chihuahua, Willow, lose weight and become more healthy. I appreciate the help I got and plan to take the suggestions offered to set up a healthy program for her.

Our new Honeywell thermostat was causing our heat pump to blow hot air. I decided to try this service and was connected with Tim. He had my AC and thermostat running perfectly in less than 30 minutes. I am impressed!!!! Awesome work Tim.

When I get in here and ask for a specific mechanic i.e.. Mercedes or Mazda, etc. that's what I want. Not a guy who no idea about the vehicle I'm working on. I had a Mazda mechanic answer. Did not send me to a Mercedes mechanic when asked and then wants a rating. Look at my interactions and you will see what I'm talking about. One of them actually said, "Call a dealership." If you pick up a question about a specific car better know your **.

Troubleshoot steps very good. Also Schematic helped greatly. Thanks. Was a little pricey but nice help and got back to me very quickly. Also checking back to check if I need more help save all notes for repairs at latter time.

The vet had me take my dog outside and induce vomiting. He also recommended following up with my vet since the medicine was so toxic. I did and after some IV fluids and medicine my dog seems to be recovering well. Thank you for your help.

I had a question about YouTube TV. They answered being professional yet making sure I understood. It took very little time for them to answer. They were very friendly. They made sure I was satisfied with their answer and the results met my expectations.

I was so impressed by the incredible patience and compassion shown to me. I was not only given useful, helpful advice but it was a relief speaking to a legal expert who actually tried their best to help in my complicated situation. Will keep using just answer and recommend to friends.

I received prompt, knowledgeable advice from a great vet with "Just Answer." I will absolutely use them again. What a great service.. Very reasonably priced as well. We live in Maine, where there is a chronic vet shortage, so this service is really needed. I will tell my friends.

The person who helped me was a wealth of information. In addition to valuing the china I was interested in they also provided me with a reference for the back stamps the company used over time. Exceeding helpful! I will not hesitate to use them again~!

My TV was not working and the question of paying someone to check it out and fix it vs buying a new one, left me with a dilemma. So I contacted Just Answer, described my TV’s symptoms, for a small fee. They described where the problem llay, how much it would cost for parts and service, and I quickly realized, it would be a bad investment to repair. Also recommend their when asks which brands they would feel comfortable with ownership. So we’ll worth the investment.

I was very worried about my dog. The vet that answered my question was informative. Professional and compassionate. He not only provided an answer. He told me he would be available to call back if I continued to have a problem. I highly recommend this service.

I have only used the service THREE TIMES in six months, regarding TWO technical issues. I got two out of three helpful answers, but one that caused me problems. I canceled my membership today and asked for at least one month's refund -- including one that was made just yesterday when I unsuccessfully tried to cancel, knowing the charge was imminent. I was unsuccessful because I was on my smartphone, since I was busy out and about. I was not satisfied with my telephone conversation with the customer service representative. They were very nice but not able to act in a humane way; they simply cited company "rules." I find it very hard to believe that the reason they couldn't give me a refund was because I accepted the terms of service when I started a free trial. If that were the case, then this company would never give refunds. I am still expecting a refund of one if not two months of what I paid.

Very friendly, knowledgeable, and able to convey the information in a way that made me feel more at ease, and kept me from panicking. The veterinary nurse I communicated with was such a professional! I could tell she had many years experience, and I left the site feeling much better than when I entered. Thanks again, and Happy Holidays!!!

After my puppy ate a small piece of a balloon, I was very unsure what to do next. The response from Just Answer was so quick. The vet confirmed the details of the situation, helped to put my mind at ease, and made great recommendations on what do for our dog, and what to keep an eye out for in case it was more serious. Fortunately our puppy was just fine and I'm so glad that Just Answer was around to help me so quickly.

At first I didn't know what I got myself into. But as the saying goes patience is virtue. I got the email and sure as the sun brings daylight the answer to the question I was needing was there with more than enough information. So with that being said, I'll now say this. Thank you for a great technical support team. You are as good as it gets.

I mistakenly criticized the response I was given. Change my rating to him to 5 stars. He was right and I was confused. Thanks for your time and for your website. I cancelled because I no longer need the site, but I may be back next time I need it.

The company read my review and refunded me.

Very helpful, clear information on how to deal with my concerns. I now have a set of instructions to allow me to follow through with registering my complaint in a correct and legal fashion. I am hopeful of a resolution now to my problem.