JustAnswer Reviews

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Edited by: Jon Bortin

About JustAnswer

JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.

Visit www.justanswer.com
Pros
  • 24/7 access to experts
  • 150+ categories
  • Get an answer in as few as 6 minutes
Cons
  • Monthly membership can be pricey
  • No lower fee for single question

JustAnswer Reviews

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    How do I know I can trust these reviews about JustAnswer?
    • 4,924,561 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 32 Reviews 5835 - 6035
    Verified purchase
    Staff

    Reviewed March 24, 2020

    The screen on range was ready. Oven door locked. I didn’t know how it got set that way and couldn’t get it off the screen. A knowledgeable person and personable also helped me to get it off and educated me on how to not happen again!!

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffValue

    Reviewed March 24, 2020

    A good value for the $5 charge. My washer went dead. I called and was quickly connected to an experienced technician, who advised that the electronics probably needed to be re-booted by unplugging, waiting 10 minutes, and re-plugging. It worked. It saved me maybe $150 for having a technician come to my house, to say nothing of the embarrassment.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 24, 2020

    I requested information on a legal matter through Sean, and he got back to me as quickly as I gave him all the information he needed with the answer I needed. Unfortunately, the answer wasn't the one I wanted, but it saved me a great deal of money taking the defendent to court only to find out they were in the right. Thank you Sean. I will be happy to use Just Answer for any type of problem I have. Everyone I have used seems to be very knowledgeable in their field, and are more than willing to help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 24, 2020

    Had to set up new email account and then how to scan in documents. It took 2 conversations on 2 different days but eventually everything was sorted as I definitely am not very computer savvy. I had conversations with 2 different techs and they were both very helpful and certainly very patient.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 24, 2020

    Very patient, asked lots of questions as he realized I had no idea what I was doing, very polite even when I made him repeat his statement I. Several different ways, his explanation of why and how was very clear. I felt like I was confident when I hung up. Thank you.

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    Verified purchase
    PriceStaff

    Reviewed March 24, 2020

    Even though I did not get the answer I very much wanted. The product was out of date. Nevertheless, the tech spent a lot of time researching the issue, he was polite, nice and competent. Very helpful and so worth the effort.

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    Verified purchase
    Customer ServiceTechStaffBilling

    Reviewed March 23, 2020

    I received professional recommendations on behalf of attempting to favorably cancel a fradulent contract as a buyer and additionally, with possible reimbursement of monetary downpayment and all premium payments. All advice provided was appreciated. As of now I haven't received any responses from contacts.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 23, 2020

    I had a she shed built last summer & needed info on winterizing it as well as putting in a ceiling & recommendations on stain. Patrick was the best! He was very quick responding to all my questions. Other sites online for "ask a carpenter" were vague in their response. Patrick explained everything exactly as it should be done. Providing links & recommendations to suit my needs. Would highly recommend!!! 5 *****. Thank you Patrick!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 23, 2020

    10 yr chihuahua/pomeranian sneezing. Ate something he shouldn't. The Doctor was very quick to call me. I described Skippy's condition. He recommended a course of action and was very quick to add to call him should his condition get worse. By morning the sneezing and gagging had stopped and Skippy was back to his old self. I was so thankful that someone was there to help me so quickly.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 23, 2020

    Very pleased to be able to talk to someone directly!!! Information was very helpful to know how to proceed with my dog as I am far away from the closest vet. Especially during this time of a pandemic and even more stressful to know what to do and if I need to try to get an appointment and what I can do for my dog.

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    Customer ServicePriceBillingTimeliness

    Reviewed March 23, 2020

    Do NOT trust them. They put 6 (!) unauthorized charges on my credit card. I never used them at all. I tried to contact them by phone and chat and got NO RESPONSE. Now because there are so many unauthorized charges on my card I HAVE TO CANCEL IT AND GET A NEW ONE. THANKS FOR RIPPING ME OFF.

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    JustAnswer
    Response from JustAnswer

    Hello Zina,

    Thank you for reaching out to us about this. We're sorry for any confusion.

    In looking at your account, it looks like the charges were for the one question that you posted in January. The charges consist of one transaction of $4.50, and 5 $0.10 transactions that were donated to various charities that we listed both prior to the payment page, on the payment page, and in the receipt E-mail that you sent. These separate charges total up to the $5.00 deposit that is required to post a question.

    We can see that you contacted us more than 2 months ago, on January 23, 2020, and asked to cancel the trial membership, which was done at the time. We aren't able to see any more recent contacts from either the E-mail address or the phone number that you've provided through Consumer Affairs.

    We'll reach out to you privately with more information about your account, and to see if we can be of any further assistance.

    Regards,

    JustAnswer Customer Care

    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 19, 2020

    I signed up to use JustAnswer for a question about my LG tv. The person I spoke with was great and very knowledgeable, I never agreed to a monthly subscription. I was alerted by AmEx that I had a charge of $46 about one week later. I called them right away and told them that I had never signed up for the monthly subscription, so to please refund my $46 and cancel the subscription. I was reassured this was taken care of. I received my AmEx statement today and the charge is still there and no refund. I called customer service again and yes, they see that I called March 4, but "unfortunately my charge could not be refunded"! So I went to AmEx and disputed the charge. Thankfully they took care of it. I think their site and service has merit, but please don't scam the customer by automatically signing them up to a recurring monthly charge.

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    JustAnswer
    Response from JustAnswer

    Hello Elsa,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    MaintenanceStaffEase of Use

    Reviewed March 13, 2020

    My experience with "Just Answer" has been favorable. My "Brother MFC" printer could not be configured properly to my network. After several attempts, instead of giving up, I contacted Just Answer's Tech support, whose representative remotely fixed the problem as I watched on my laptop's screen. It was an amazing experience that facilitated my understanding on how to correct future difficulties. I would highly recommend this service to anyone seeking assistance in this regard..

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed March 13, 2020

    Needing professional advice on a DIY 2006 Nissan Frontier Truck Repair and received a quick, root cause analysis answer to my problems. After checking the advice received, it is exactly what they reported. It is well worth the price when you factor in your time and effort for finding. I highly recommend using JustAnswer.com.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 13, 2020

    I am Beyond happy with the services of the expert On antiques that helped me.. On (Just Answer). She got me an answer very quickly. I would definitely recommend for anyone to use this site. It’s an awesome service. I’m a very very happy customer.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 13, 2020

    Dogs ate onion and garlic. Rebecca was professional, friendly, and knowledgable. She answered all of my questions quickly and followed up later in the day to make sure my dogs were ok. She was able to calculate the amount my dogs ate and walked me through the process of getting them to throw up. I highly recommend her and the site!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed March 13, 2020

    I recently got fired in a very unprofessional way, and even though I didn't get the answer I wanted. She made me realize I'm better off. She was honest, empathic, and very factual. Her response was very quick and timely, and she answered more questions regarding the issue until all my questions were answered.

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    Verified purchase
    Customer ServicePunctuality & SpeedTimeliness

    Reviewed March 13, 2020

    Was not familiar with JustAnswer. Received computer tech support within minutes of my inquiry. The online chat was quick and I couldn't believe how lucky I was to get someone who resolved my problem so quickly and efficiently. Will be back, that's for sure.

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    Verified purchase
    Staff

    Reviewed March 13, 2020

    Antiques and collectables! Thank you so much to Rarewares Robert for the fantastic service of the valuations of the deceased estate of mum & dad's! You have given me some terrific information to work with to try & sell it! I'll definitely recommend you to anyone, that needs help!

    Cheers, Tim

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    Verified purchase

    Reviewed March 13, 2020

    Just Answer saves me a lot of time. If you own 1,2 or 3 cars the advices of the expert mechanic will keep you progressing. They will tell you how many catalytic converters your car has or how many oxygen sensors.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 13, 2020

    Attorney Dan D. Very quickly answered a question that I could not answer for myself after attempting to do so via the websites of several investment firms and the IRS. IRS publications language confusing. Dan got to the answer in less than 10 minutes. Thanks Dan.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 13, 2020

    Managing Google Chrome. That my $39 is to solve only one problem was not made clear when I subscribed. My expert did tell me that I could reconnect with him about the same problem without paying $39 again. We'll see. I haven't tried to recontact yet. I waited 8 minutes for Rafi to give me a chat connection. Lacking that, I closed the window. 8 minutes is too long for a paid connection. I tried to connect again. An email arrived and I quickly connected with Jason. He told me I could reconnect with him by clicking on the spot in that email. What would I do had I not saved it?

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    JustAnswer
    Response from JustAnswer

    Hello John,

    Thank you for getting in touch with us about your recent experience. We're sorry for any trouble you experienced with navigating the site.

    You can actually navigate to any page referenced in any of the notification E-mails, by simply logging into your account when you come back to the site. You can re-open your list of conversations using the "My Questions" option at the top of the screen.

    If you ever have any trouble navigating the site in the future, please don't hesitate to reach out to our Customer Care team from the Help Page, and we can show you where to go.

    Let us know if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Maintenance

    Reviewed March 13, 2020

    We talked about how to fix the crack. There were different ways of doing it,& it would be a great big Tough job in doing it. And I am a tradesman myself, and believe that I could do the repair work. We also talked about not taking this unit up north until the repair work is done. I am most glad that I got hold of you people for your support and wisdom. As it is nice we tradesmen can share our wisdom with each other!

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    Verified purchase
    PriceStaff

    Reviewed March 13, 2020

    Great first experience! A home mechanic individual fee should be developed - the monthly subscription is too pricey for an occasional user at home. Love the service! The mechanic assistant immediate help and relay to an online mechanic works very well.

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    Verified purchase
    Staff

    Reviewed March 13, 2020

    I have used this service for so many things in just the month and a half I’ve had it. I find it to be very useful and it helps me confirm “the unknown” that I have! I would recommend this service to everyone!

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    Verified purchase
    Staff

    Reviewed March 12, 2020

    Reset trac-off, vsc, and engine lights. I was having a hard time resetting the problem with the lights in question. I took the service guide out for some help, and tried everything they recommended with no success. I went to the Toyota website for help to resolve my problem and they helped me right away. Now my vehicle is back on the road! THANK YOU FOR YOUR HELP.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 12, 2020

    I cannot thank enough for this service! Saved me lots of money in vet services. (Saturday is considered emergency$$$.) Vet was very knowledgeable and responded quickly! Will used again for sure. Thank you so much for the great service.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 12, 2020

    Amazing concept to this website. Dr was very knowledgeable, sympathetic, and straightforward with the prognosis. Response time was quick and comprehensive.

    I am very appreciative. Thank you for providing this service. I would recommend this to every one. Please keep up the good work.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 12, 2020

    Due to the accurate advice I was given, I saved precious time and money scheduling an appointment. I appreciate the sound advice given and the questions that were asked to fully understand my problem. Thank you! Also learned that in my case, tests were not needed.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 12, 2020

    Setting up of printer. My experience with Just Answer was very good. He was easy to follow with his instructions and very patient with me. He also had it done quite quickly without any fuss and bother. Thank you Dilip. I would recommend it to anyone who is having trouble to give them a try.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 12, 2020

    I saw Just ask on love when trying to find out how I could get an estimate on vintage steamer trunks. Diana F in antiques gave me an appraisal by simply emailing her all the pictures. I signed up for the 7 day free trial and cancelled it within that time since I didn’t really have any others reason to keep the subscription. I had no problem cancelling. Everyone was extremely professional and I will come back to this site if the need ever arises. I will also share my experience with friends and family.

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    Verified purchase

    Reviewed March 12, 2020

    When I retired, I became absent the experts on Apple products. What to do? I discovered Just Answer, and my new friend in India has been a wonderful assistant in my quandaries. Often the problems are simple, but some take much time and patience on his part. I also have used medical and legal experts.

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    Verified purchase
    Customer Service

    Reviewed March 12, 2020

    I love the idea of JustAnswer, but the lawyers who replied gave me two different pieces of advice. I did keep this advice under consideration, but have decided not to utilize them at this time. And yes, I will use JustAnswer again if necessary!

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed March 12, 2020

    I had a legal question and quickly connected to an Attorney that was interested in my whole story and he was able to point me in a positive direction with confidence.. finally... Been trying to communicate with someone knowledgeable about the court system and my civil rights for months.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 12, 2020

    I’ve received help from 2 technicians and had positive experience both times. Would recommend JustAnswer for help with computer problems. They are quick and efficient and friendly and knowledgeable. Easy to work with. I would use them again, a third time. You won’t be disappointed.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaffResolution

    Reviewed March 12, 2020

    I had a tax question that TurboTax doesn't cover, and I couldn't find answer elsewhere. The answer came back in less than half an hour and was clear and easy to understand. To my delight, the person answering the question also understood the implications of his answer, so he offered a suggestion for how to rectify the situation as well. I also liked that he followed up and made sure I was happy with the answer. Definitely worth it.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 12, 2020

    The pro provided a number of points that were available and that I needed to know about. The pro Tax person was patient and quick to offer the best approaches to this difficult issue, overall I was very pleased and relieved to have the answers so quickly and to the point. Thanks again.

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    Verified purchase
    Customer ServicePriceResolution

    Reviewed March 12, 2020

    I used TurboTax Deluxe for my 2019 returns which pulled in my 2018 returns data. A Claim of Right credit value was entered but without a support code. I worked with TurboTax support to resolve the problem, but to no avail. When I went to the IRS website, I saw a reference to Just Answer. The Just Answer CPA worked with me to identify and correct this error. For a small reasonable expense and telephone time, my problem was resolved, my taxes e-filed and accepted. Thank you to Just Answer and their CPAs.

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    Verified purchase
    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed March 12, 2020

    Helpful, honest, quick and easy. Helped my anxious mind. I highly regard this service. It is definitely a way to stop me having to always go out to get advice I need. I am happy to come back again and again and again and again.

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    Verified purchase
    Customer ServiceTimeliness

    Reviewed March 12, 2020

    I have used JustAnswer numerous times before. I am very familiar with their services and always had very good experiences. In this case, it was a fairly easy task, but I got a response within minutes and all my questions are now answered about the ROKU installation. I can really with good conscience recommend this online company.

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    Verified purchase
    Resolution

    Reviewed March 12, 2020

    I am a new goat parent, and my goat was having some health issues. I could not get ahold of my vet - so I asked my question here. I was hooked up with a vet who was able to provide immediate advice on how to handle the situation. Such a relief when I wasn’t sure where else to turn.

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    Verified purchase
    Staff

    Reviewed March 12, 2020

    Took me step by step to walk me through my gas water heater problem, I would recommend this site to anyone that needs technical support. Most helpful online site I have ever come across. Most anyone would find this site excellent...If I ever need technical help I will definitely come back to this site.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 12, 2020

    Professional was knowledgeable, empathetic and practiced acute active listening. I was quite pleased with the speed of response and framing of the issues to be addressed. I would recommend this professional to others with employment law questions in "at will" states.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 12, 2020

    Wrongful Termination Advice. Expert Solicitor was thorough and provided important information in quick response time. While I was waiting to hear from the local attorney, he has provided comfort and necessary direction to facilitate appropriate action and eased my mind about my case. It is a valuable service, I used it before and I would use it again! He was in West Coast and did not hesitate to call me at 0800 Eastern time. Thank you!!!

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    Verified purchase
    Contract & TermsPriceStaff

    Reviewed March 12, 2020

    I have asked numerous people about all kinds of subjects...from an estate attorney who answered probably 25 questions, to CPAs on tax matters, to the most recent appliance expert who saved me from an incorrect local opinion which nearly cost me an extra $300 in repairs that were not needed, to your pharmacist who answered numerous questions about various drugs. All the pros are very clear!

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    Verified purchase
    Ease of Use

    Reviewed March 12, 2020

    Since verbal descriptions are inadequate to explain details of exact configuration, your Mechanic provided diagrams that were accurate enough to solve my problem. The problem was how to re-attach a fallen away connecting rod between the key cylinder & the door latch.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 11, 2020

    I loved being able to get ahold of someone without having to talk on the phone. I help my mom at her daycare so talking on a phone isn't always the we easiest, or even an option. I got answers to questions that my dad, mom and I have had for quite some time about our dog. I loved it.

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    Verified purchase

    Reviewed March 11, 2020

    Within a couple of minutes, Tyler Z sent me a video that shows the exact filter that I have showing the part that I needed. I ordered the part he recommended, and the filtered water dispenser in my fridge works again!!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 11, 2020

    The mechanic Chris aka Moose was extremely helpful and I received everything I needed to make a decision and move forward with making a decision for repairs. It was late night and he was very prompt with his replies. Thanks a lot Chris.

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    Verified purchase
    TechStaff

    Reviewed March 11, 2020

    I had a question about deposits for events and my question was well answered. The lawyer showed patience and understanding while I explained and they came back with answers. I will come back with questions about anything. I hope everyone in these times can get their questions answered here.

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    Verified purchase
    Staff

    Reviewed March 11, 2020

    I submitted a somewhat electrical project. I am a novice at making miniature electrical projects and was difficult for me to relay what my problem was and therefore difficult for the technician to explain to me what I needed to do to solve my problems. After sometime e-mailing back and forth, he was able to solve my problem. Thanks.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 11, 2020

    Joined Just Answer as I could not find an answer to how to wire up a new wall oven for 208V. The wiring for the original oven seemed very odd. When I called local electricians they wanted me to talk to their estimates department when all I needed was confirmation of two quick questions. Think $$$$. The response I received from Kevin the electrician at Just Answer, was quick, clear, and to the point. He asked all the right questions to clarify my situation and answered my question so I could proceed. This saved me worry and a lot of money.

    Many Thanks

    Richard

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    Verified purchase
    CoverageStaff

    Reviewed March 11, 2020

    I was having difficulty finding the root cause of my daughter's electric dryer fault. ** was very helpful and as a result I was able to repair the dryer. Many thanks! I would recommend Just Answer to others in the future.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 11, 2020

    Water heater pilot light would not stay lit. Representative very knowledgeable and responsive. Addressed problem quickly. Would recommend in the future. Did not care for charge of $24 to speak to someone on the phone and did not take advantage of this option, although it was clearly communicated.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 11, 2020

    My Whirlpool washing machine was locked up and wouldn't do anything. I tried for almost 2 hours from about 3 a.m. to 5 a.m. and went to the Whirlpool website and others asking about a locked machine with no good answers that worked. I called JustAnswer and they told me the right button to press and how long (Extra Rinse 5 seconds) -- bingo! It unlocked as JustAnswer waited to see that it would. I was able to wash my wife's load of washing.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 11, 2020

    Just Answer was quick and knowledgable. I have used this one other time for a issue with our African grey. This site knows basic things you might need to know which helps if you need a immediate answer in the middle of the night.

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    Verified purchase
    Customer Service

    Reviewed March 11, 2020

    Key fob replacement. It was better than I expected. It was a live chat with a mechanic who gave me all the information I needed at the moment and make sure that I got all my questions answered. He didn't leave until I was satisfied.

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    Verified purchase
    Staff

    Reviewed March 11, 2020

    My lawyer (Debra) was very helpful and was able to answer my question a lot quicker than I was expecting, lol. It was about Power of Attorney for property and personal care and whether or not they need to be Notarized. They do not, so long as there are 2 witnesses, however, please have yours Notarized when you have it made up. Believe me, you do not want to leave your chosen Attorney running into road blocks when they have to deal with people that don't believe it is legal. I would have no qualms in recommending Just Answer to anyone. Any amount of questions for $5.00, not a bad deal.

    ????

    Barb

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    Verified purchase
    Staff

    Reviewed March 11, 2020

    I have had a problem with getting my printer/copier set-up- I did not get help from manufacturer. As I tried to get to manufacturer I got a small window from "Just-Answer" asking me what the problem I needed solved was. I explained and in a few minutes I got someone who was well versed in the subject and he got my printer working the way I hoped, i.e. being able to make copies of documents and the likes and also copy documents that I have on my system. The technician was very polite and patient with me. Now all seems to work well!

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    Verified purchase
    Punctuality & SpeedStaffResolution

    Reviewed March 10, 2020

    The technical support was fantastic. I had a short wait before I was attended to and after a few preliminary steps, the tech took control of my computer and resolved my issues. In the future, I will not hesitate to use or recommend your services.

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    Verified purchase
    PriceStaff

    Reviewed March 10, 2020

    I was having an issue with connecting Outlook to Google, something that appears to be a common problem. It took a while, but the problem was solved and hopefully it will not come back. The technician was helpful. I find $46 a month rather steep for occasional help, but for a one time deal it was worth it to me as I had been struggling with this for some time..

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    Verified purchase
    Punctuality & Speed

    Reviewed March 10, 2020

    I was so surprised how fast my questions were answered and the experts are the best. It was all so easy to do. I sometimes feel so uneasy asking others about things I know little about. Or I feel dumb if the answer is obvious. At no time did these experts make me feel this way.

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    Verified purchase
    Customer ServiceStaffResolution

    Reviewed March 10, 2020

    The expert was patient and helpful. Took some time to resolve my issue but it was achieved and my Outlook now works perfectly. I would certainly recommend Just Answer for computer issues. I still have my trial and I do have another issue to resolve so I will be calling again.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 10, 2020

    Computer nightmare! Amazing the amount of hard work and research the reps did to solve my problem. I don't think there is anywhere in the world, that you can get this kind of help for such a low price! Great work, professionalism, and a "get it solved" attitude! I highly recommended this site to anyone that is not well versed in computers such as myself. Everything that I was needed to do... was well explained and really made my issue a fairly enjoyable experience. Make sure to tell all of your friends and acquaintances!

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2020

    I have never used this site, but just wanted to give the responding Fish Vet the highest recommendation I can. Anna responded back to me in a timely manner, but mostly, she went above and beyond the call of duty. It was over the weekend, when I couldn't reach ANYBODY, and my favorite large Koi, Angel, was very sick. I didn't know what to do, so I went on-line and put in a request for help with JustAnswer.com. Anna took MANY hours out of her weekend (that's right...both Saturday AND Sunday) writing back and forth to me, answering my questions, and giving me recommendations and ideas. SHE WAS SOOOO HELPFUL! And being a biologist who took care of fish for 40 years, she was an expert I could rely on.

    Angel isn't out of the woods yet, but has turned a corner, and we are now praying he heals totally. I feel I not only got important information from Anna, but perhaps made a cyber-friend, who asked that I keep her in the loop with Angel's progress. I can't thank her enough. She did an amazing job! THANK YOU Just Answer, AND THANK YOU ANNA!! FROM THE BOTTOM OF MY HEART. ♥

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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed March 10, 2020

    I was expecting mediocre app service like any other app. Staff it will student Doctors or financial people that didn’t make it big, or even moderately successful. I signed up anyways because I had A medical Question that I wanted Answered and didn’t want to wait the next week for my GI appt. Searched Google for Online doctors and this is one of many that popped up. Free Trial or for a dollar first week. It was something like that. I signed up, figured I would just cancel after I get my question Resolved.

    I asked my question, in Great Detail, and within A couple minutes a doctor took my Question. The doc followed up with new Questions in Order to clarify his understanding of my issue. It was a great Back and forth. Finally, I was satisfied with everything as the doctor also answered any Question I raised throughout the conversation.

    The Doctor is not a lowly physician assistant or anything. Some of these doctors are overqualified but take the time to answer our questions. It’s like having a doctor in your pocket. There are other categories of experts. Financial, oncology, Homeopathy, legal, mechanical, Boats, I mean. It’s insane the amount of categories they have and the service is unlimited and great price! I continue to use the Service today and actually persuaded two others to give it a shot. Since then. I was sold on the service. If you don’t have it, I suggest get it. If not, at least try the 7 day trial, it’s cheap. A+++ on the app and service.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 10, 2020

    It was good. Doing two things at once here. Thank you. Still waiting for response but I am confident that you guys will help me with my concern and probably any concern I have with my brain. Mental health. Thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 10, 2020

    I wanted to know the answer to two questions regarding deductions on the 2019 taxes. I received my answer immediately and I appreciated receiving it quickly. Just Answer is convenient. I like having it available online and not having to wait forever for a response as well as feeling like the information is coming from a person who is knowledgeable and has expertise in the area from which I am seeking information.

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    Customer Service

    Reviewed March 10, 2020

    Auto Airbag Troubleshooting. I was working on a difficult problem with an older car. This website provided triage and 2 competent techs to provide assistance. Telephone technical support far exceeded expectations and documents were provided when needed to assist me. If JustAnswer can provide this level of knowledge and experience in other areas of expertise, I will use it regularly, and recommend to all.

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    Punctuality & SpeedStaff

    Reviewed March 10, 2020

    The Tutor was professional and help me result my problems very quickly. I like using this service, and I always have great experience with the tutor especially R.R. **. He is great knowledgeable when it comes to Matlab. Keep the good work guys.

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    Refunds & PayoutsResolutionHonesty & Transparency

    Reviewed March 10, 2020

    I had a problem with my truck, so I asked and they gave me some really good suggestions! Then I made a mistake with a portion of my membership and even though they really didn’t have any obligation to, they refunded the portion of what I paid. It was honestly my mistake, but they made it right. They showed exemplary honesty in business and I appreciate that a lot. From what I have seen, I would recommend for sure.

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    StaffTransparency

    Reviewed March 10, 2020

    Tamar, the HVAC tech did a great job of walking me through which of the 10 wires from the old unit would go into the 7 terminals on the new unit. The instructions that came with the new unit were lacking in a thorough explanation. Well done.

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    Verified purchase
    MaintenanceTransparency

    Reviewed March 10, 2020

    I have been working with Viet on recovering functionality to my apps on my laptop after a recent Windows 10 update messed up things. Viet has been great. I highly recommend him. Several apps would not work but they do now.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed March 10, 2020

    The day I signed up I asked for a refund. Your expert asked for an additional $60 for an answer. Do not charge my account. Your service was worthless. This is the second time I have asked for a refund. Your website specifically states that If I am not satisfied I am entitled to a refund.

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    JustAnswer
    Response from JustAnswer

    Hello Vivian,

    Thank you for writing in to us about this. We're sorry for any frustration.

    The Expert answered the Legal question that you posted with the appropriate information for the next steps for the issue that you were working on. We understand that in some legal cases, the correct answer might not exactly be the answer that you were hoping for.

    Regarding the membership charge, we can confirm that this charge has been refunded and the recurring billing has been cancelled.

    Please reach out to our Customer Care team if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer Service

    Reviewed March 10, 2020

    Hi. It was nice to have someone who understood the issue and came up with a solution that hopefully will work but I am pretty confident that it will. The open way of communication was very appreciated. Next time again. Thank you Lou.

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    Staff

    Reviewed March 10, 2020

    My 10 month old puppy ate gum. It was 11 pm on Sunday. I found online and got instant feedback. I did what he said and she was ok. I saved a lot of money. He was courteous and concerned for my puppy. I would use again.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed March 10, 2020

    I received an email which I thought could possibly be a scam. Cody was quickly and efficiently able to answer my query confirming what I suspected was a scam. I would certainly recommend Just Answer to my family and friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2020

    I wanted answer to my question and I received it propmpty and confidently. The expert followed up and made sure my question was answered and suggested that I confirm with professional engineer. I would and have referred to others for this service. My only complaint was the push for additional money.

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    Staff

    Reviewed March 10, 2020

    Attorney Wendy has been great! She always does a good job getting my questions answered. She’s much more thorough than some other ones I’ve worked with.

    Would definitely recommend. It’s nice to be able to use Just Answer to get my legal questions answered. I live very far out of town so it would be hard to go see a lawyer in person. I have already started recommending it to friends.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 9, 2020

    Your service was very helpful and gave me peace of mind. Being able to report to authorities and have it recorded helps. Without this service I wasn't sure what I was going to do. Your response was quick and gave me the advice to help me to protect myself from future scams.

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    Verified purchase
    Contract & TermsPunctuality & SpeedStaff

    Reviewed March 9, 2020

    John guided me by clarifying the best way to remove myself from a group under their ‘Terms of Agreement’. In my case it was best to walk away and not sign anything. Thank you for the prompt service, it saved me much angst.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 9, 2020

    Have had excellent customer service and advice for repairs for 2013 Hyundai and Nissan. Technicians walked me through the steps I should do before going to a dealer. After the recommendations they followed up with further info and other websites to look at to help further the diagnosis. Would definitely recommend this service and will definitely use them again.

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    Verified purchase
    Customer Service

    Reviewed March 9, 2020

    First I was answered by a lawyer that wasn't familiar with the law for the nature of the question I was asking. It took some time for the next lawyer to get back to me but when they did, the answer I was given put my stress level fully at ease and they instructed me completely on what steps to take if I required further action and made themselves available had I needed further assistance. I am very impressed and very grateful!

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    Contract & TermsPriceRefunds & Payouts

    Reviewed March 8, 2020

    Inflexible and does not honor satisfaction guarantee. JustAnswer's website states "if not satisfied, users can request a refund." Yes, you can request a refund, but don't expect to receive it. Avoid this site at all costs. It is not worth the frustration.

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    JustAnswer
    Response from JustAnswer

    Hello Deb,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    it looks like you might have contacted us believing we are TurboTax. it does appear that several technicians had responded to you about your technical issue however there was no reply from you and our technicians can only provide so much assistance based on the first piece of information received.

    In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Brittany increased rating by 2 stars.
    Customer ServicePriceOnline & AppRefunds & PayoutsStaff
    After a positive interaction with JustAnswer, Brittany increased their star rating on March 5, 2020.

    Updated review: March 5, 2020

    Thank you for being more courteous than the representative that I spoke with on the phone. The service was really helpful and helped my fur baby. I'm glad to know you have a pay as you go option. For future needs I will keep that in mind. Thank you for your kindness and helping my fur baby.

    Original Review: March 3, 2020

    The vet I spoke with was really helpful. Initial charge was $5 which was fine. My vet was closed so just wanted to make sure my dog was okay. I set a reminder in my phone to cancel but I've spent the last couple of days in bed due to being sick and missed the notification to cancel on my phone. It's 2 days past the cancellation date and they are not willing to refund any of the membership fee that it automatically charges you after 7 days. So make sure if you're just using it once to cancel directly after because they definitely do not care.

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    JustAnswer
    Response from JustAnswer

    Hi there Brittany,

    Thanks for letting us know about this. We're thrilled to hear that you had a good conversation with the Vet, but we're sorry to hear about the billing issue that you encountered.

    We've gone ahead and made an exception in this case and issued a refund for the recent membership charge as it doesn't look like you've posted a question during the recent billing period.

    Your account will remain open, so you can come back at anytime to post additional questions, you will just be asked to post a deposit on a pay-as-you-go basis. We also have a mobile application so that you can post questions and photos for the Experts on the go

    We hope that Gizzy is feeling better. If you need any other assistance, please don't hesitate to reach out to us.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 29, 2020

    LOCKED door on WHIRLPOOL clothes washer. IT was 3 AM when I called after several hrs of trying ALL the sensors to release the DOOR. TALKED w/ AUSTIN & he JUSTAnswered my Q & had the door open in 2-3 minutes. NOW I know how to manage that door!! LIKE the service BUT, wondered about the $5. 'entry fee" then the SERVICE charge of $3.?? Shouldn't you be more upfront?

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    Customer ServicePriceStaff

    Reviewed Feb. 29, 2020

    My male tabby cat has difficulty urinating. Dr. Mike ** was excellent. During our 10-minute phone chat, he was very forthcoming with a wealth of information, which will be of great help to me (knowing the right questions to ask) when I take my cat to our local vet tomorrow. My $28 was well spent; I got MORE than my money's worth!

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    Staff

    Reviewed Feb. 29, 2020

    Ray ** was very courteous and helped me to get the right answer to my question in little time. After some discussions he realize my concern and try to explain it in detail so I could understand. His answer was very clear and to the point and I am fully satisfy.

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    Verified purchase
    Customer ServiceMaintenanceResolution

    Reviewed Feb. 29, 2020

    As the treasurer for my women's group I needed Excel to access the checkbook file. First I thought it just my file. Once I realized all of Office was not working I contacted Just Answer. But money I have ever spent. Jason ** responded and was able to fix the issue. Thanks so much. So today I can close our books.

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    Customer ServiceStaff

    Reviewed Feb. 29, 2020

    I could not connect the ControlCenter4 link to the scanner from my computer (and still cannot). Pandu ** worked with me for more than 2 hours until I was about to fall asleep. I think it is on its way. I will connect with him again on Tuesday. He was so kind to delay the completion of the service call because we are in different time zones and I was really tired! He is definitely an asset to your company.

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    Punctuality & Speed

    Reviewed Feb. 29, 2020

    Vintage items. I never used this service in the past. A little slow at first. Very good, very accurate information on several items after initial contact. I was NOT familiar with the format, did not know how to completely navigate the this service.

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    Customer ServiceStaff

    Reviewed Feb. 29, 2020

    I was very pleased with my experience using Just Answer. I found my lawyer to be quite knowledgeable, He asked questions to clarify my problem in order to give me the proper information. He then took the time to offer to follow up. I will definitely use this service again and recommend it to my friends. Thanks, Jeanie

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    Verified purchase

    Reviewed Feb. 29, 2020

    As most people know, it is impossible to get in contact with the IRS and even more improbably that you can get an answer to a specific question. That is why I contacted Just Answer. I had two questions that I needed answered in order to prepare my 2019 return. Both were answered in minutes with specific information. Good job, Angela, at Just Answer.!

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    Punctuality & Speed

    Reviewed Feb. 29, 2020

    I just recently discovered just answers. I had some very important questions and I needed quick and accurate answers. I only spent $5 for a trial. I feel I got accurate answers real fast for my questions. I would recommend this website to anyone who needs true accurate answers to their questions. That was the best money I've spent in a long time on anything. Thanks for your services Just Answer!

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    Punctuality & SpeedStaff

    Reviewed Feb. 29, 2020

    My expert, Miss ** is just one of many experts you have available, and if all your experts are as knowledgeable, as hard working and she is too quickly research and give you the most accurate answer possible, then you have a winner here!! I'll recommend your site to anyone I know who needs advice, or questions and don't know where to find answers or to get help at.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 29, 2020

    When we had to manage the estate of our friend, we were so happy to be able to ask experts about many of the items. We had already spent hours trying to find the items online. What a great service this is! Not only were the appraisals helpful but they responded quickly to our questions! Thank you so much!

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    Customer ServiceStaff

    Reviewed Feb. 29, 2020

    Ricky were well knowledgeable and answered all my questions and got my email back operating, thanks Ricky. I was lost and didn't know what to do. Ricky from Just Answer.com got it all taken care of. Will recommend this service to all my family and friends.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 28, 2020

    I'd come to the end of my patience with my 1994 F-250. I had tried everything but still couldn't get it to run right. The Ford mechanic was able to get me an answer quickly and my truck is running great now!

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    Staff

    Reviewed Feb. 28, 2020

    Acute stomach ache after gastro. My son was suffering, and I didnt know how to help him. The doc was very kind n thorough. He is fine now. The medicines prescribed were over the counter and easily available. The doctor answered all my questions and made me understand his condition very well. Thanks.

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    Staff

    Reviewed Feb. 28, 2020

    Thanks for helping us out with Benelli eating a bag of gummy bears. With what Dr. ** told us to give her she was feeling much better the next morning. Benelli ended throw up at least 12 times before we were able to treat her. Thanks Again.

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    Customer ServiceSales & MarketingRefunds & PayoutsStaffBilling

    Reviewed Feb. 28, 2020

    I was quite confused when Just Answer started interacting with me. I had originally gone to Microsoft because I had a problem with Word. Why was I getting Just Answer. Was this a scam I needed to avoid? Microsoft did not prepare me by telling me that Just Answer was their service to respond to my problem. Next, I was asked to provide credit card information and to pay $1 that was to be refunded. Again, RED FLAGS!!! Was this a scam. Finally I put 12-and 19-together and understood this was Microsoft's response and not a scam. With that understanding I communicated with the Just Answer person and they straightened out my problem with Word. Why would Microsoft ever imagine that everyone would know intuitively that Just Answer was a safe response when the original site visited was Microsoft?

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    JustAnswer
    Response from JustAnswer

    Hello Reginald,

    Thank you for getting in touch with us about this. We apologize for any confusion.

    We do have Experts that work on the site that are certified to resolve issues with Microsoft products, but we are not directly affiliated with Microsoft to provide support for their products.

    We are thrilled to hear that you were able to work with one of our technicians to resolve this issue and we hope that you come to see us as a resource for any future issues that you might encounter as well.

    Please reach out to us if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase

    Reviewed Feb. 28, 2020

    My expert stayed up with me for hours, answering all my questions, making sure I understood each answer and that I had an idea of what my next steps should be. I may just keep this service. And I do recommend it to others.

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    Punctuality & Speed

    Reviewed Feb. 28, 2020

    I love the fact that you're able to upload a picture. It’s so much easier than having to explain how something looks. Just send a quick picture and you get that piece of mind that you're not misinforming or leaving anything out!

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    Customer ServiceStaff

    Reviewed Feb. 28, 2020

    Angora Goat with a skin problem. Dr Mike could not have helped me more. He asked a lot of questions, talked me through treatments, medications and sent me links to helpful articles. I will certainly use him again with questions. I chose to pay the extra money to have a phone call with him and I’m glad I did. I also messaged him with two follow up questions.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Feb. 28, 2020

    I needed an immediate answer to a vexing question about state law. At the time I found the website, my keyboard was not working and I could only write using a very slow and clunky on-screen keyboard. The legal advisor who addressed my question was very patient and was able to find the obscure section of state code that fully answered my question. I am very satisfied with the help and service I received from Just Answer. Incidentally, my keyboard is now functioning again so I could write this review easily.

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    Punctuality & SpeedStaff

    Reviewed Feb. 28, 2020

    I contacted JustAnswer regarding issues mentioned above. They were fast, friendly, patient and very helpful. Turns out we had to clear the cookies & browsing history. This had never happened to me before. I learned something new & how to handle next time. I'm not an expert at some of this! Glad I contacted you! Completely satisfied w/ resolution! Thank you!

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    Customer ServiceStaff

    Reviewed Feb. 28, 2020

    I’ve had several problems with emails not coming in on computer and iPhone. Your experts are kind, patient and very knowledgeable.. They have spent hours resolving my computer and iPhone issues. I am so glad to have found this site and I recommend JustAnswer very highly.

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    Verified purchase

    Reviewed Feb. 27, 2020

    I just got the survey question "How likely are you to recommend JustAnswer to a friend?" Aside from clicking "10", my answer is "I already have." For anyone trying to use Windows 10 for serious software work, keeping an account on JustAnswer is a good investment.

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    TechPriceRefunds & PayoutsStaff

    Reviewed Feb. 27, 2020

    We had rented a house in Cape Coral, and finally changed our mind, choosing not to go. We thought we had 48 hours like most of the rental sites to cancel, but their policy is absolutely no refund. So I checked with Just Answer to find out if I was in my right to ask for my money back. I have received the answer from Loren from just answer, I was hoping from a different answer but it is what the contract stipulates. It saves me big amounts that a local attorney would have charged me. Thank you for your help.

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    Staff

    Reviewed Feb. 27, 2020

    I needed to know how to handle long term capital gains. The information I received was very helpful. Thank you very much. I would strongly recommend your service to my friend if they asked me for help with a problem I couldn't do.

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    Punctuality & SpeedStaffEase of Use

    Reviewed Feb. 27, 2020

    I just started doing Just Answer which connects me to professional antiques appraisers. I’ve had two items described and valued promptly. It's super easy to use and a wonderful tool. I buy and sell a lot and this app really helps. And it's nice to get history on things I decide to hang onto.

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    Sales & MarketingMaintenanceStaff

    Reviewed Feb. 27, 2020

    The legal expert I spoke with was very helpful as he looked into the company in question and found it was likely fraudulent. This helped me to formulate a plan of action. I realize that this kind of fraud is common in the writing community and that scamming companies like these prey upon the vulnerability of writers via the defects of writers' virtues. These con artist companies are a lot like scammers who prey upon the elderly.

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    Staff

    Reviewed Feb. 27, 2020

    I had a problem with the compressor relay on my fridge. Within 15 minutes, I had received good quality input from a repair technician that proved useful. I had a second question regarding availability of a certain part within my area that he couldn't answer as his physical location was quite a distance from me – to be expected. The entire process was exactly what I was looking for.

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    Staff

    Reviewed Feb. 27, 2020

    My experience has been wonderful with Just Answer. That's why I have a monthly membership to help answer all my questions. I always send the things I can't identify to the experts and they haven't failed me yet! Thanks so much.

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    Verified purchase
    Ease of Use

    Reviewed Feb. 27, 2020

    I was assisted immediately and I am very satisfied with with the answer from the expert. It was very concise, I really recommend 'Just Answer' rather than spending hundred of dollars. Just Answer is really easy to navigate as well.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 27, 2020

    I am new to being a landlord and have come across a ton of legal situations I was not privy to before acquiring these properties. I have had many questions and phone calls with the Just Ask lawyers. They were all extremely helpful, courteous, prompt, and most of the time fun to communicate with. I am so grateful for Just Ask and would be lost plus up to my ears in legal fees without them. Thank you all a true blessing. Hal

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    PricePunctuality & SpeedEase of Use

    Reviewed Feb. 27, 2020

    Civil Judgments. It was prompt and fair. The lawyer gave me the information I needed to make a decision on how I will proceed. Definitely worth it, would recommend to a friend. Was easy to use and fairly quick to get the answer.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 27, 2020

    Legal issues in regards of loved ones estate. I was extremely impressed by the professionalism, the kindness, respect and the very prompt attention I received. The attorney I got, treated me like I hired him myself. Genuinely concerned for my issues at hand. I would absolutely recommend him to anyone. I wish I could hire him, because there's no doubt that's exactly what I would do. Thanks again, Jeremy **.

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    Staff

    Reviewed Feb. 26, 2020

    Shawn was great in all he did to help me. I think he went over and above board. He went all out to answer my questions regarding my IP Address and to help me with MX Toolbox to see if I had been blacklisted.

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    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 26, 2020

    I had questions about problems with the instrument panel on my truck; response was virtually immediate. I provided a couple of details, and the automotive expert diagnosed the problem and proposed solutions that made sense. I was also provided estimated costs for the typical repair. Very, very pleased.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 26, 2020

    I worked with two different agents concerning tax filing questions and both were very helpful. They responded quickly so I didn't have to "wait on hold" to get help or answers electronically. I was able to move forward having the correct information. I will definitely use this site in the future. Thank you for all your help!

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    Customer ServiceTechMaintenance

    Reviewed Feb. 25, 2020

    I had this issue three times - contacted Just Answers - had them do a remote fix on my computer - the first two times issue came back - the second time I was emailed instructions as to self fix the problem. Issue here was the instructions did not match the screens I was told to visit to fix. The third time - yesterday - I spent a lot of time trying to use my cell phone and computer to work with the tech - it would have been soooo much easier to be able to talk to him as going back and forth between the two machines was difficult. Got the issue fixed along with new instructions to fix future issues on my own.. I confirmed the fix routine and it works.. Over all a good experience as tech knew what he was doing.

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    Punctuality & SpeedStaffResolution

    Reviewed Feb. 25, 2020

    Most of us DIY’ers think we can find anything on the internet and do it ourselves. But we spend countless hours researching and some time more confused by many opinions posted. I was there and decided to use JustAnswer and in matter of few minutes I was chatting with Kyle, a certified tech by the car manufacturer, resolving the problem. He was able to tell me what I had to do to resolve my problem. I spent more time fixing and less time searching internet and resolved my issue quickly! Thanks Kyle for all the help. Saved me days of trial and error and money just replacing parts not needing to be. And thanks JustAnswer.

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    StaffTimeliness

    Reviewed Feb. 25, 2020

    This is the first time we used this site for a painting appraisal. We were contacted by a professional and he gave us a detail appraisal for our painting. We found this appraisal site on line. The application was very easy to set up. We received the answer to our question the same day. We plan to continue using this site.

    Thanks for all the HELP.

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    Staff

    Reviewed Feb. 25, 2020

    Found technician very helpful, patient and polite. Tried several different things and it is now working fine. Liked the idea that you could see on the computer screen methods he was trying to reach a successful conclusion. Would definitely recommend program to friends.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2020

    My Yorkie appeared to have ear mites, bought Hartz ear mite meds. On day 3, 3 hrs after drops in ear he started to whine, cry, rub his ears intensely, shake his head and heavy panting. I rinsed ears as directed on box but no better. I scrambled online for vet (no car), I found Just Answer. They took info, I entered 5.00 and waited for text from Dr. I rinsed ears again frantic I poisoned my dog. I received text back and Dr. Asked a few more questions and determined the meds were too potent. He sent a link for other drops to help him also soothe him on Amazon. Perfect, I have Amazon Prime.

    I noticed right then after the 2nd ear flush he quieted down. I was SO RELIEVED that I didn't hear "rush him to ER vet", which is what I was going to do along with Uber each way (no car). He also told me that although it sounded like possible mites it could also be ear infection or both. I learned a lesson to not diagnose my baby myself. Thankful now that I didn't have to go to ER. I can afford to take him to a proper vet. Thank You so much!!! Sincerely, Aileen & Buster

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    Verified purchase

    Reviewed Feb. 25, 2020

    After a power outage I had to restore the settings on my microwave oven and I accidentally put it in Demo Mode. Sheesh. Lucky for me I found Just Answers online and Mark was terrific. He did the necessary research and found the model-specific code to exit Demo Mode for my Panasonic microwave. It was an enormous relief and made my entire weekend as I use it endlessly.

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    Punctuality & SpeedStaff

    Reviewed Feb. 24, 2020

    I needed professional help is how to take care and hopefully hatch duck eggs that the mother was killed in the wild. Dr. Jeanne ** was a true blessing. She was prompt and answered my questions and concerns. She explained in detail the directions and supplies that I would need. I could not have continued this process without her help. I am now hopefully that we will have hatchlings...thanks to Jeanne. This service was fantastic!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 24, 2020

    This Site gave me the info I required. Had originally gone to my state sites and could not find what I needed. The replies I received were speedy, concise and very professional. I had many questions and they were all answered. Thank you.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 24, 2020

    Great responses and quick replies. Very helpful and ensured my questions were answered. Highly recommned for those needing some quick advice from a reliable sourse for a good price. I didnt have time to see a lawyer and was concerned about the cost of going to one also.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 23, 2020

    I sign in for $5 SMS legal advice on the 28th of Nov and did not sign up for ongoing services. I realised that my account had monthly deductions of $66 from December till now with a total amount of $198. I asked for a refund via phone. It was hung up. Went for a chat to ask for help with a lady named Pearl and she left the chat room. I am devastated with this experience.

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    JustAnswer
    Response from JustAnswer

    Hello Nyaradzo,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information are presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    Unfortunately, we aren't able to locate your account with any of the information that has been provided to ConsumerAffairs so we will reach out to you privately to gather the appropriate account information.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServiceContract & TermsSales & MarketingPriceOnline & AppRefunds & PayoutsBillingRatesValue

    Reviewed Feb. 22, 2020

    I asked for an answer to one question and when I checked my credit card online I found they had charged me for a full membership with zero notice. They went on to try and charge my credit card for charity donations that I never authorized. The charges were in $0.10 increments and never authorized by me. I reported this company to my bank credit card department and got ALL my money back, including the rip off membership that I A. never was notified of and B. the rip off "charity donations they tried to take, with zero authorization.

    Stay totally clear of these scammers unless you want to find out that they just access your credit card for any B.S. they dream up. I had to cancel my credit card and get a new one so these scum bags couldn't rip me off any further. Not worth the money. Not even worth it even if it was FREE! I checked in my so called 'account' to see if I missed something regarding these charity charges but there is zero on their website or in 'account' to stop this or to authorize it. TOTAL scam and total attempt to just rip off the public, yet the Better Business Bureau gives these scum bags an A+ rating. Makes me think these pricks are paying off the BBB for the fake rating. They have in excess of 2000 complaints!

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    JustAnswer
    Response from JustAnswer

    Hello John,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    The charity donations are taken out of the $5.00 initial deposit for the first question. This is disclosed prior to reaching the payment authorization so that you can review the charities and accept or decline, and then once again on the payment page where you enter your billing information.

    Unfortunately we aren't able to locate your account with any of the information that has been provided to ConsumerAffairs so we will reach out to you privately to gather the appropriate account information.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceRefunds & PayoutsStaffBilling

    Reviewed Feb. 20, 2020

    I was sucked into this site, I had a question and I did not realize that I was signing up for a membership, if I did not cancel within 7 days. When I saw the charge to my credit card dated 2/18/2020 for $50.00, I immediately started a online chat. I told them I did not want a membership, and was told, I was locked in. No refund, and was just cut off by the service representative.

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    JustAnswer
    Response from JustAnswer

    Hello Paul,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    We can confirm that your membership was turned off, that the most recent membership charge was refunded when you contacted Customer Support and, you will see no further recurring billing. You can continue to use the website to post questions as you need and you will be asked to place a deposit on a question-by-question basis.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceStaffBillingRates

    Reviewed Feb. 20, 2020

    I made the mistake of clicking somewhere on their site so that my 'trial' membership kicked in and then there were recurring charges every month for $66 I could not get rid of. I looked at their site multiple times and could not find a way to cancel. I eventually found a phone number on the Better Business website and managed to cancel but not until I had spent a few hundred dollars for their subscription.

    Folks, there isn't anything they are providing that you probably couldn't find just Googling it. I would stay clear of this company. They say they have a good rating on the Better Business Bureau website but if you look, and look at the number of complaints all about not being able to cancel recurring charges, should give you pause. I did not do what you are doing now: research this company before I handed over my credit card info. Just read the complaints on the BBB website and draw your own conclusions. I wish I had a warning like this before I engaged with them. If your money was my money, I would not go anywhere near this company. Do a more thorough search on your question. These people don't bring anything to the party you can't do yourself. Stay clear. There. I have done my civic duty. Good luck finding what you need to know.

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    JustAnswer
    Response from JustAnswer

    Hello William,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    In looking at your account we can confirm that you had one membership charge that was processed and refunded 2 months ago. If you are seeing hundreds of dollars of charges, you may have opened more than one account on the site. We will reach out to you privately to look into this more.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServiceContract & TermsPricePunctuality & SpeedStaffBilling

    Reviewed Feb. 18, 2020

    I needed a quick answer regarding a legal issue and found JustAnswer online. I started their trial period for $5 for one week; then to be billed $60 each month. I wrote my question and submitted it to them. I then was directed to a screen with "find attorney", "reading your question", and "contact the attorney". I waited about five minutes and it stayed on the "find attorney" button. I then clicked on an estimated wait button, and was notified my wait was about 8 minutes. An hour later, it was still "find attorney", so I clicked on the estimated wait button again, and the answer was 8 minutes again. There was a help button on the page and I noted my issue, but received an answer that all reps were busy and to call them instead.

    I went to their home page and was able to speak with a rep. I was not given any real reason why the wait was so long, and why it kept saying only 8 minutes. I asked to cancel my account; was given some options; some "free" stuff; I said please cancel; was told the supervisor would be about a minute to be online; took a few seconds, and he also kept making me various offers, to which I replied to just cancel my account. Eventually I had to tell him I wanted nothing to do with them and to cancel my account, which he finally did. It cost me $5 to go through wasting my time and being frustrated. I do not recommend this company due to their poor service.

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    JustAnswer
    Response from JustAnswer

    Hello Ross,

    Thank you for getting in touch with us about this. We're sorry for any delay that you experienced in getting a response to your Criminal Law question.

    In looking at your account I can confirm that an attorney has responded to your question, and you can view their response and reply back to them, by navigating back to the website. We will reach out to you privately here to provide a link to the website where you can reply.

    We can also confirm that your membership has been cancelled and that there will be no further charges for continuing the conversation with the attorney.

    If you need any further assistance, please don't hesitate to reach back out to us.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceOnline & AppRefunds & PayoutsStaffRates

    Reviewed Feb. 18, 2020

    Website does not give what the monthly cost. They do not email you what the monthly cost will be. I had thought it was $27/month. When I got a charge for $53 I was rather surprised. After spending a lot of time with their support they refunded $26. The service is good. $27 which I thought was the price is reasonable. $53 is high. In any case they need to have the price upfront and center on their website. Their reps couldn't even find a page where it is listed. This is a deceptive practice. Had they published the price I would have given them five stars. But since they engage in a deceptive practice I reduced it to three stars.

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    JustAnswer
    Response from JustAnswer

    Hello Walter,

    Thank you for reaching out to us about this. We're sorry for any confusion about the pricing.

    There is no set price list because we have so many different categories, and several different additional service offerings, that a price list with all potential combinations would be pretty difficult to comb through. A Car question will cost less than a Legal question in most cases, and while the Experts have the option of setting the price for a phone call, a 5 minute phone call will, in most cases, be less expensive than a phone call that lasts for an hour.

    The charge amount for the question, or for any additional service, is always presented to the customer before the charge is posted.

    Once again, we're sorry for any confusion about the pricing, please let us know if you need any other help with your account or have any more questions about the website and we're happy to help.

    Regards,

    JustAnswer Customer Care

    Michael increased rating by 1 star.
    PriceRefunds & PayoutsStaffBilling
    After a positive interaction with JustAnswer, Michael increased their star rating.

    Original Review: Feb. 15, 2020

    I posted a question about a legacy iMac computer. $5 to ask a question. Then $20 for a "private connection". I got no results from six different "experts" and abandoned this option for a fix on my computer. This morning I look at my bank account and they have charged me $46.00 for my membership. $5 + $20 + $46 = 0.

    From Just Answer: "For the cost of $5, new visitors will post a question and receive a 7-Day Trial Membership that automatically transitions into a full membership after the 7th day. Membership fees are collected each month until our member decides to cancel their membership. The cost of the Full Membership, along with the details of the trial period are outlined and displayed on the same page where you submit your billing information, just before you post your question. There is no obligation whatsoever, and the membership can be canceled at any time. We hope this helps to clear up any confusion you may have had regarding your charges." After an exchange on chat session JustAnswer agreed to refund the $46.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Michael,

    Thank you for getting in touch with us about your account. We're sorry for any frustration about the billing.

    We're glad to hear that you were able to get in touch with our Customer Care team and we can confirm that the recurring billing on your account has been cancelled.

    Please reach back out to us if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Feb. 14, 2020

    I reached out to this company in November and was assured there wouldn't be further deductions from my account as I cancelled right after receiving the appraisal. So I was surprised in December when they took $28 from my account. I called and was assured it wouldn't happen again. It's February now and they are STILL taking $28/mo from my account! I called in yet again today. I am severely hearing impaired and begged the heavily accented lady to transfer me to someone I could understand. She kept refusing saying she could help me. Did she? I have no idea because of my hearing. Best I could tell I got an apology and my "membership" is cancelled.

    This is the 2nd time I've requested cancellation but I have no faith the debits will stop since they didn't back in December. I am on disability and cannot afford the luxury of $28/month for someone to be on call to answer questions for me and I'm out now over $100 when it was supposed to be $5 so BUYER BEWARE! Apologies don't pay my bills and that's all you will get after they've gone rogue and taken unauthorized monies from you!

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    JustAnswer
    Response from JustAnswer

    hello Elizabeth,

    Thank you for reaching out to us about this. We're sorry for any frustration but we're definitely here to help.

    In checking our system we have no record of any contact from the phone number or E-mail address that you provided to Consumer Affairs. We also have no record of an account on our site tied to this contact information.

    It might be that you used different information in order to register your account or contact us from. If you did send a cancellation request and it was not processed, we're happy to process that now and issue a refund for any back charges.

    We've reached out to you privately here to gather the necessary account information and we hope to hear back from you soon.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 14, 2020

    Thank You isn't good enough for my Appreciation for the Attorney's assistance and response(s). I really felt that he cared about helping me solve my problem. His follow-up was timely and really helped me through my thinking process. Would definitely recommend this available assistance to other people.

    Thanks for your vote!
    Justin increased rating by 1 star.
    Customer ServicePriceRefunds & Payouts
    After a positive interaction with JustAnswer, Justin increased their star rating.

    Original Review: Feb. 14, 2020

    I was told that I would be on a trial, but that I would be told before my card was charged. I asked the guy a question about my home entertainment system and he told me to unplug it and then plug it back in. When that didn't work he wanted $26 to call him. I declined and was surprised to find out they had already charged my card $1. I asked for my money back, and to be deleted, and there was no real response at all.

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    JustAnswer
    Response from JustAnswer

    Hello Justin,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. The $1.00 charge that was processed was for the 7-day trial period that started today (2/14/2020)

    In looking at your account we can confirm that your account was closed, your was membership was turned off and the $1.00 deposit was refunded as well.

    The $26.00 offer for the phone call is optional, and can be closed using either the 'X' in the upper right-hand corner of the offer box, or by clicking the 'No Thanks' link. Technicians will sometimes offer a phone call for a small extra charge, if they feel that the phone call will help to resolve the issue faster, or help to add context to a technical solution. You can always continue the conversation in the chat on the website for no additional charge though. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed Feb. 13, 2020

    Help to resolve no start condition on 2007 Chrysler minivan. Kevin ** provided excellent help to resolve the issue over the phone while I described functions at the vehicle. Could not have resolved the issue without his excellent help. Thanks for your help and patience with me. He walked me through the complete process to remove and replace the defective ignition switch.

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    Verified purchase
    CoverageStaff

    Reviewed Feb. 13, 2020

    Very satisfied. I sent my question in and within 15 minutes I had an answer that was very helpful and guided me in the right direction. I now know what I need to do to send to the insurance company to help solve my problem. Thanks again

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 13, 2020

    I had an excellent conversation with a very knowledgeable attorney. He took the time to be a good listener, asked pertinent questions that flowed with the conversation, which in the end provided me a better path forward with how to address my concern and situation. I would not hesitate to call this service or provide a referral to these folks in the future.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Feb. 13, 2020

    Your system is overly complicated for me to use. I was on live chat answering questions when the technician I was chatting with told me to wait and he would return "momentarily". He never did then I was flooded with emails that seemed to be from three different sources. I still need to set up my laptop set up to print. If you can fix my issue call me at ** or reply to this survey request. Tom **.

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    JustAnswer
    Response from JustAnswer

    Hi there Tom,

    We're sorry that you haven't gotten a resolution to your Printer issue yet. We'll reach out and reconnect you with the technician who can continue working to resolve your concern.

    You'll receive an E-mail notification when you get a response from the Technician, as well as an SMS if you opted into text message notifications.

    Please reach back out to us if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Staff

    Reviewed Feb. 13, 2020

    I was very pleased with the outcome re my inquiry. Much relieved but not completed until fees are paid to the aged care facility. The next step is to secure the funds and make plans there-after. Understanding the legal issues is paramount to me, both for now and into the future. Many thanks, Diane.

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    Verified purchase
    Julie increased rating by 3 stars.
    Customer ServicePunctuality & Speed
    After a positive interaction with JustAnswer, Julie increased their star rating.

    Original Review: Feb. 13, 2020

    I was very happy with my first experience with this service. Dr ** was quick to respond and made me feel at ease. She understood my limited contact with this wild Mustang & even checked back on her later that day. Shipping fever should clear up in about a week.

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    JustAnswer
    Response from JustAnswer

    Hello Julie,

    Thank you for getting in touch with us about this experience. We're thrilled to hear that the Vet was helpful and we hope that your horse is doing better at this point.

    Please let us know if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer Service

    Reviewed Feb. 13, 2020

    I am happy with the response. Ford technical expert provided useful technical information that may solve my problem of erratic A/C performance. Will test sensors to find if any faults exist and replace if necessary. I will follow the recommendation as soon as I can.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedEase of Use

    Reviewed Feb. 13, 2020

    Easy to use, quick response. Really put my mind at ease. Everything Dr. ** said was accurate. He told me what I could expect and it was right on the money. It was also very affordable. I won’t hesitate to use this service again if I need to. Thanks again Dr. **.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 13, 2020

    Thank you. Im much relaxed now. This was an awesome experience. You were here when I needed to talk to someone. Strong communication. I think this says it all. I will let people know this is the place to go to for medical help. They are always there.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 12, 2020

    I have been asking a lot of questions about how to amend my tax return, so far I am getting great results and help. I have been dealing with 2 people and both of them are great. Any question I have asked them they get back to me with a fast response.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Linda,

    This is great to hear.

    As tax season draws closer, the anxiety to make sure everything on our taxes is correct can get a little overwhelming and we recognize that. We recognize that this is an important subject to customers, but we also know that people don't want to spend hundreds and hundreds of dollars for peace of mind about their taxes.

    Our goal is get the most accurate information relevant to your specific situation, from seasoned professionals, back to you as quickly as possible, at a reasonable price.

    That way you can get your taxes done, and get on with more enjoyable things in life :)

    Regards,

    JustAnswer Customer Care

    Verified purchase
    StaffTransparencyTimeliness

    Reviewed Feb. 12, 2020

    My math tutor was amazing. Her explanation was followed with simple steps in detail. I asked almost 10 questions and the answers were well written out so I could understand each step. When I needed more clarification, she explained it without hesitation. I found a tutor within minutes of asking my questions.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 12, 2020

    Quick professional service at your finger tips with an SAE certified tech on all makes and models of vehicles if you need extra support and advice to get the job done. I’ve been using Just Answer for a few years now and I find it very useful in different service and aspects of daily life.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Feb. 12, 2020

    The response time and accuracy of information is great! I’ve used Just Answers twice now for two totally different subjects and am very impressed with them. I will definitely use them again as well as tell others about the service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 12, 2020

    I had a question about how large an H beam would need to be to support load, the engineer gave me a couple of recommendations, after some thought I changed design and contacted him again and he then gave me another recommendation that fit my budget, very helpful!

    Thanks for your vote!
    Customer ServiceRefunds & Payouts

    Reviewed Feb. 12, 2020

    I thought I paid £5 for advice but they enrolled me without my asking in a monthly subscription at £25.00 and deducted this twice from my card before I realised. I had not used the service but they refuse to refund the money they took from my card, claiming they had informed me in an email. Whether or not they did is beside the point that I did not look out for this because I never requested the service.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello GF,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Staff

    Reviewed Feb. 12, 2020

    Leah us the most amazing therapist. Her insight, and knowledge of human behavior and how it relates to relationship is spot on and unparalleled. She has helped me tremendously with my current issues. She has guided me in the right direction every time.

    T

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Feb. 12, 2020

    Peter was very knowledgeable and helped me a great deal with my issue. I still have to run a vacuum check on engine and I'm going to run a test on my fuel system by checking the fuel pressure just to ensure fuel pump is doing its job. It was well worth the time to contact Peter.

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    Verified purchase
    Contract & TermsCoveragePriceStaff

    Reviewed Feb. 12, 2020

    Your expert Louie is a genius! He helped me fix a problem that I may have spent money and time on that I just do not have, he made it simple and it cost me nothing. Thanks partner. You saved my pride and joy.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 11, 2020

    My first and LAST concussion. Looked up stuff like crazy started to panic. Symptoms some similar, some way different. Told the Dr the story and whatever he said made me feel a whole lot better and offered encouragement that it would get progressively better.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRefunds & PayoutsHonesty & Transparency

    Reviewed Feb. 10, 2020

    Contacted them 2 weeks ago for advice. Call went well. Paid $27.00 for the service. Now they are charging me an annual fee of $34.00 and will not give me a refund for a service I did not request. This is a terrible and dishonest means of doing business and generating revenue. State Attorney Generals should have this company on their radar.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Kevin,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 9, 2020

    I was looking for assistance on my Honeywell Speaks Z wave not showing a program button so I could sync it with my TC Connect alarm app. The online start was very good, but I never got a contact by the Technician that was committed to happen within 30 minutes. I have run out of time waiting well past the 30 minutes with no reply. Very inconvenient because I live 2 hours away from the place where the issues is. Serious flaw in their system with no follow up. After they got my $5. They lost interest I guess.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Derek,

    Thank you for letting us know about this. We're sorry for the delay that you experienced in getting a response.

    It looks like we've taken on a lot of questions in the HVAC category due to the cold snap on the east coast and right now the technicians are working their way through the list of open questions.

    We've marked your question high-priority and reached out to a category moderator to locate an Expert for you as quickly as possible.

    You will receive an E-mail notification when a response in received, and a text message, if you opted into SMS notification.

    Please reach back out to us if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Customer ServiceContract & TermsTechPriceStaffBillingTransparency

    Reviewed Feb. 8, 2020

    Updated on 02/16/2020: This is a follow-up to prior complaint of the past week. Since I contacted you, JustAnswer.com has reversed 1 of 2 monthly fees. The first fee should also be reversed. I did not knowingly sign a contract. The mission of the company is to give professional verbal advice. I never contacted Just Answer by phone. I have never spoken to anyone identifying themselves as an employee of JustAnswer. I consider this billing practice fraudulent and the reversal of one of two fees fraudulent. Even the dollar fee is fraudulent as I was not aware that I would be charged. Can you imagine being charged for every query to be charged! Come on, folks!!

    Original Review: I was unaware that by merely clicking on the response that I was in a contract which had to be cancelled within 7 days to avoid ongoing monthly fees of $46.50. Not until I received my bank statement did I have any awareness of the entity known as JUSTANSWER.COM. They were designed to provide live professionals like doctors and lawyers to answer questions to the general public not to ensure people like me just trying to figure out problems with the computer. WOW.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Kathryn,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account it appears that you had contacted us about a software issue that you were having and we were able to connect you with a technician to help resolve the problem.

    We can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 7, 2020

    I don't know why I was charged $29. When I tried to use the "free trial" the vet I was connected with didn't even help me! He told me "it would be easier to speak over the phone" and that "it wouldn't cost me extra since I wasn't the one to request a phone call" so I told him that he could call me. Then he tells me "ok well go ahead and request a call". HOW IS THAT HELPFUL?!? He literally just got done saying since I didn't request it it would cost me and then tells me to go ahead and request it. This whole setup is a scam and costing people money when they are in a panic and looking for help!

    I ended up calling my local Emergency Vet and they helped me FOR FREE! Actually helped me not give me the run around and wasting my time while my dog was in need! I will never use this site ever again nor will I recommend it to anyone I know. Very unhappy with your service. Very unprofessional. Using customers for their money in their time of need, such a shame!

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    JustAnswer
    Response from JustAnswer

    Hello Danielle,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    We apologize for the confusion about the phone call. We will reach out to the Expert to make sure that he understands how the phone call charge works. There is an additional charge for a phone call, but you can continue the conversation free of charge through the chat feature on the website.

    We can confirm that your membership was turned off and the most recent membership charge on the account has been refunded.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 6, 2020

    I paid for a trial membership to ask if an antique appraiser could decipher the pe celebs signature on an old etching. I did not click the “just call” button, which, to my understanding, would have been $34. I chatted with an expert who had my answer within 15 minutes. The secret is not to choose to talk on a call and to cancel your membership immediately after your question has been answered.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 4, 2020

    Useless, waste of time and money! Totally false advertising and false promise! I cant believe all those positive feedback, I bet they are all paid reviews! I started my trial membership 5 days ago. I submitted my questions regarding a relatively simple property rental/purchase issue. I still didn't get any answer. I submitted same inquiry 3 times and none of them answered, first one picked by a lawyer and he said it's not his specialty and he will refer me someone else but nothing happened and no answer to my following messages.

    Second time the notification showed a lawyer handling the case, but then the inquiry is closed without any answer. Third one, not picked up and not answered at all! I send 2 emails to support, both answered with almost same content and they said "oh sorry, we are marking your inquiry as priority and should be answered shortly" but still nothing after 2 days. They don't deliver what they promised as a business and worse waste time of people with in need of help. I don't even know if what they are doing, "false promising and advertising" is legal at all, clearly a proper law service can answer this not JustAnswer.

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    JustAnswer
    Response from JustAnswer

    Hello Ergin,

    Thank you for getting in touch with us about this. We're sorry for any frustration that you've experienced.

    We've taken a look at your account and it appears that you posted a first question which you appeared very happy with, where you rated the response form the attorney as Excellent. It then appears that you posted a second conversation but there is no question there. The second post appears to be just a set of documents, with no reference to what you would like reviewed or what you need assistance with. It also appears that you posted the documents without a question several times, the duplicate conversation strings were closed to avoid duplicating the review efforts of the attorneys.

    We will reach out to you privately to see if we can clarify what your request was and we can even reconnect you with the first attorney that you spoke with.

    We look forward to working with you on this issue.

    Regards,

    JustAnswer Customer Care

    Emily increased rating by 3 stars.
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & Payouts
    After a positive interaction with JustAnswer, Emily increased their star rating.

    Original Review: Feb. 3, 2020

    I signed up for the $1 7 days trial to ask 1 question. After I asked my question and got my answer, I immediately followed the steps to cancel my membership provided on the bottom of the page. Carefully, I followed every step to ensure that I would not be charged. I Completely finished the cancelation process but was never sent anything. 5 days later. They charged my card $50. When I asked for my money back, they asked for a confirmation email that was never sent. This is a SCAM!!! Never sign up unless you want to waste $50 monthly.

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    JustAnswer
    Response from JustAnswer

    Hello Emily,

    Thank you for getting in touch with us about this. We're sorry for any frustration about the billing on the site.

    We are still looking into this and will reach out to you to gather more details about the process that you followed. In the mean-time we can confirm that your membership has bene turned off and that the most recent membership charge has been refunded.

    If you need any further assistance, please respond to us here, or by contacting our Customer Care team from the Help Page on the website.

    Regards,

    Customer ServicePrice

    Reviewed Feb. 1, 2020

    They say it’s $5 but when you write in your question they tell you you have to talk on the phone and that will cost $50. No other options. So $5 down the drain. Rip off for sure. I asked if I had to pay that but they just dropped me as soon as I didn’t pay the $50.

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    JustAnswer
    Response from JustAnswer

    Hello Laurie,

    Thank you for getting in touch with us about this. We're sorry for any confusion experienced in navigating the site.

    The phone call offers are optional, and presented to customer's either by the Expert, or from the system if it's determined that a phone call might be an easier, faster way to have the conversation. You can always close the phone call offers through either the "X" in the upper right hand corner of the box, or by clicking on the "No Thanks" option next to accept button.

    We can see that you did decline the phone call offer and that a doctor has responded to you to see if there are any further questions that you needed to discuss through the chat feature. There is no further charge for continuing to chat. We will reach out to you privately here in order to reconnect you with the doctor and make sure any other concerns are resolved.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Feb. 1, 2020

    When I was submitting my question, $65 membership was hidden somewhere that I didn't see. Probably, it designed somehow that you can't see easily. They charged me $5 trial and then $65 after a week. I immediately contacted them to ask about canceling my membership and refund me. They weren't responsive at all. They knew that I'm canceling anyway. Why they should care? Extremely unsatisfied with the customer service.

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    JustAnswer
    Response from JustAnswer

    Hello Masoud,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    We can confirm that your membership was turned off, that the most recent membership charge was refunded when you contacted Customer Support and, you will see no further recurring billing. You can continue to use the website to post questions as you need, you will be asked to re-enter new billing information, and you will be asked to place a deposit on a question-by-question basis.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Jan. 31, 2020

    Very frustrating to work with. I canceled my subscription within the trial. I was charged this month again for something I already canceled. I tried to work with customer service to resolve the issue and they were not helpful at all. All I wanted was a simple refund for something I didn’t approve and claim that I don’t have time for. So sad that companies like this take it advantage of people.

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    JustAnswer
    Response from JustAnswer

    Hello C,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    We can confirm that your membership was turned off, that the most recent membership charge was refunded when you contacted Customer Support and, you will see no further recurring billing. You can continue to use the website to post questions as you need, you will be asked to re-enter new billing information, and you will be asked to place a deposit on a question-by-question basis.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    PriceRefunds & PayoutsStaff

    Reviewed Jan. 30, 2020

    This company is such a rip off. I asked my question, got a lame short answer. Then when I tried to cancel twice they ignored my Cancel Request, then charged me and would not issue my REFUND! I am so upset and will tell the world about how they are terrible. Instead of helping people, they are robbing them. They should be ashamed.

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    JustAnswer
    Response from JustAnswer

    Hello Bev,

    Thank you for reaching out to us about this issue and we apologize for any frustration you've experienced.

    If you had attempted to process a cancellation and were unable to do so, we can definitely get a refund processed for you.

    Unfortunately there is not enough information in your review to pull up your account. We've sent you a private message in order to gather more info that will allow us to locate your account and take any action necessary.

    We look forward to hearing back from you.

    Regards,

    JustAnswer Customer Care

    Customer ServiceSales & MarketingPriceStaffCommunication

    Reviewed Jan. 30, 2020

    Was told I need to pay $1 to get a question answered. It was a simple question and the technician responding was below par in his technical ability to answer based on his answer. I was then charge $50 which no one told me it would cost this much. This is scam in the worst way!!!

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    The expert I chatted with online was very knowledgeable about the question of the model number of my rifle. I was very pleased. I would recommend based on my experience. I will use Just Answer in the future when I need a question answered.

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    Verified purchase

    Reviewed Jan. 29, 2020

    Had a problem with the shift lever locking in park and wanted a little info before taking the car in. Mike texted me several times with ideas and additional questions. He pinpointed several things to mention to the mechanic. I'm pleased to go into this with some good info. Thanks, Mike!

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    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 29, 2020

    I had an issue in the cold with a propane powered forklift out of warranty. I wanted a second opinion and was happy with the answer as it confirmed my suspicions. Saved a call out charge. Great service if it's always this good.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 29, 2020

    The first doctor gave an answer that showed he had not listened to my question. The second doctor was helpful. I received a communication that Just Answer was charging me $50 for a telephone consultation. I did not have a phone conversation. I’ve contacted repeatedly about this but received no reply.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello,

    Thank you for reaching out to us about this issue and we apologize for any frustration you've experienced. Unfortunately there is not enough information in your review to pull up your account.

    If you were charged for a phone call that you did not receive then we can definitely get that charge refunded.

    We've reached out to you privately to gather the appropriate information to locate your account and properly assist you. We look forward to hearing back from you.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServicePriceTimeliness

    Reviewed Jan. 29, 2020

    I had a question which I wasn’t sure what to do about it. And keep it cheap, as lawyers are expensive to have on the end of a phone. The lawyer contacted me within minutes and gave me a straight simple answer. Just what I needed! Thanks!!

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    Dr. ** was totally awesome! He really helped with the question I had about dizziness!! He was also very patient and very easy to communicate with. I would definitely recommend him to family and friends. This service is awesome too! I have asked two questions in 4 days. You can’t beat the trail for $5! Thanks again!!

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    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed Jan. 29, 2020

    Unusual problem with a GE lighting circuit. Several contacts with Austin. He led me thru different tests to find the fix. I am now waiting a part that was ordered. I think this will be the solution. He responded promptly to each question. I gave him a 5 star rating and he is on my favorite tech list for his effort and concern.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    I took a 7 day trial subscription to get info and values on some antiques. So far, so good. I got a little mixed up with entering some items but my expert, Rarewares, patiently and kindly got me back on track. Responses have been timely and informative. 10 stars to Rarewares and Just Answer.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceRates

    Reviewed Jan. 29, 2020

    I submitted an item for repair at a local merchant and received a written receipt for the cost. Six weeks later, they called and informed me that the price had increased. They also told me that the repair had so far not even started. I expressed concern at the price increase, but they told me that I would have to pay the increase. After consulting with a lawyer, I learned that I did not have to pay the increase. I called the merchant, and after mentioning that I had consulted a lawyer, the merchant quickly changed their mind and now I only have to pay the original amount.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    2015 GMC Denali. Passenger side, rear parking light problem. Discussed what I had already checked. Was advised to check a couple other things. We finally came to a point where narrowed down the problem, and though beyond my technical comfort level, at least I can take to the shop, and save me some money and them the time of finding the source of the problem. Was very helpful, informative and had great follow up questions and answers.

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    Verified purchase
    MaintenanceStaff

    Reviewed Jan. 29, 2020

    My e-Mail was not working, no incoming or outgoing.. The tech took over my computer and within 5 minutes the problem was solved. Very professional. What more can I say since I was very pleased with Just Answer. Way to go! "YEA!"

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 29, 2020

    I’ve had a lot of years working in The legal field and I know a bit about attorneys and various aspects of law. When I found this source, I was a little skeptical, but after the first question and the clear, reasoned advice along with citation and links to statutes, I became a believer. Since then, I’ve had several questions in real estate and other law and found all attorneys to be expert and quick to respond and their advice confirms and adds to what I thought was the right approach. Providing the actual statute or law is awesome. Who could find all that as a lay person? And in less than -5 minutes. I highly recommend this service. I believe it can save people a lot of money and time and headaches.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    I was told when I retired I didn't have to pay taxes if I kept working. Brett and Lane explained everything I needed to know. I just have one more question that I didn't think of when talking to Lane. I turn 70 years old in 18 days, do I still pay taxes then too? Thank you both helping me.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 29, 2020

    I have been a subscriber to Just Answer for 5-6 years. It is very satisfying to know I have a variety of experts in many fields (attorneys, real estate, accountants, doctors, veterinarians, etc.) that I can quickly contact and discuss a particular problem. I always receive prompt and competent answers and may have to ask more questions during the discussions. The experts will always continue to provide the best answers until you are satisfied. Sometimes it works out in one day, or may happen over several days. They are my ace up the sleeve. Love it!

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    Verified purchase
    Punctuality & SpeedStaffResolution

    Reviewed Jan. 29, 2020

    I've asked a couple questions - and both were answered quickly and thoroughly. My first question was about IT technical help and the second was a legal issue I've been concerned about for a few years. The IT expert's answer resolved my issue immediate - and as for the legal issue, I now feel confident in what I need to do at this point. I have been very happy with this service, and the quality experts answering the questions.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    The attorney I spoke with gave me great advice on my next steps dealing with an injury. His personal experience with the issue really helped. Although, they can’t give actual legal advice contractually, they are able to lead you in the best possible direction and tell you your various options to make an educated decision toward future progression of your situation.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Jan. 29, 2020

    We got a quick response on the value of our antique furniture. It confirmed that we were in the ballpark as a list price on Ebay, so it supported listing the price a little lower and it saved us listing fees. Good investment!

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    Firearms. Was wanting to give my granddaughter something special for her 13th birthday. So I decided I wanted to give her my 1947 Winchester 3232 My husband had bought for me. Signed up for the service and within 10 min Jon one of the appraisers got back with me. Very knowledgeable and pleasant to work with, Will be working with you more in the future.

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    Verified purchase
    CoverageMaintenance

    Reviewed Jan. 29, 2020

    I have a problem with my printer. At first the tech I was talking to gave me some instructions and signed out. The second tech I dealt with gave me other instructions that weren’t anywhere even close to my problem. The THIRD tech I spoke with went over my problem, instructions, and results. He instructed me to try yet another procedure. He asked me when we purchased the printer (12 to 18 months ago). At that time he informed me that I would have to contact the manufacturer of my printer to fix my problem. That is who I THOUGHT I was talking with. I didn’t think my printer was too old for a tech to know something about it.

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    JustAnswer
    Response from JustAnswer

    Hello Pam,

    Thank you for getting in touch with us about this. We're sorry that you weren't able to get the problem resolved in this case.

    Many of these older, cheaper, printers are designed to be thrown away when they break, and in the case of your printer, it appears to have an undiagnosed hardware issue, which would likely require you to take the entire machine apart. Ultimately, the technicians that were assisting you referred you back to the manufacturer as a result of the age of the machine (3+ years) and the generic nature of the hardware error.

    We can see that at this time your deposit ahs been refunded and while we were not able to assist you, we do hope that HP was able to able to resolve the problem for you.

    If you need any further assistance, please do not hesitate to reach back out to us.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    Working with Carter to answer some outstanding tax questions has been convenient and very helpful. The information he provided us helped plan our taxes for our small business. He has responded quickly whenever we have reached out. He is professional and always makes sure we have covered what we are looking for and encourages us to ask any other questions we may have.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    I was just asking if my dog was pregnant or having a false pregnancy. Was showing most signs except the belly swaying and no puppies yet. Not too sure but was helpful. Thanks for the advise and maybe next time it'll be a successful litter.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    I requested information on vintage silver pieces and received a very fast response with exactly the information I needed. Very pleased with Antique expert and have told friends about JustAnswer site. A pleasure to deal with a knowledgeable expert regarding vintage Rogers Smith New Haven silver pieces.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    May case is somewhat complicated but my interview with John ** was most constructive as he was quick to understand my case. Very happy with his recommendations. He is very particular in what he had to say with gave me a lot more confident that I have a very worthwhile case.

    Walter

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    He helped me understand the difficult questions allowing me to help my daughter study for a test and quickly helped me solve a problem right as she was walking into the classroom and did not complain about the time urgency. A+ tutor today 1/28/2020.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 29, 2020

    Thank you for the prompt answer and for offering further assistance. You make it easy to ask questions and send pictures or other information. I like it that you follow-up and that I can get more information if required and if you have it. I will use your service again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    Transmission ZF8 jeep shifting behaviour. I have never used these guys before but have been pleasantly surprised by the helpful attitude. With Chris help we have been able to isolate where my issue originates. We have not yet been able to effect a change in behaviour but with the current direction I believe we are getting somewhere. Much appreciated.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed Jan. 29, 2020

    I’m working on an Estate sale and used the Antique Advisers for prices some collectibles and wow it was great. Quick response. I was working with Rarewares and she was quick with the answers I needed. However I was new to it and I guess I violated something by asking to many questions and I was deactivated. I didn’t read the details before starting out.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    I needed critical information from a lawyer when I contacted J A for the first time last night after 11 p.m. In less than 15 minutes after stating my issue, I was in contact with a knowledgeable, courteous, lawyer, who provided all I needed! I'd definitely use this wonderful service again.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    Just Answer got my e-mail up and running again, and I really appreciate their prompt and successful help. I could not have asked for better! When my son is overseas, e-mail is frequently my only way of contact. With the current virus scare going on out there, I was especially concerned, because it appears to be worldwide.

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    JustAnswer Company Information

    Social media:
    Company Name:
    JustAnswer
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    440 N Barranca Ave #7508
    City:
    Covina
    State/Province:
    CA
    Postal Code:
    91723
    Country:
    United States
    Website:
    www.justanswer.com