JustAnswer Reviews

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Edited by: Jon Bortin

About JustAnswer

JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.

Visit www.justanswer.com
Pros
  • 24/7 access to experts
  • 150+ categories
  • Get an answer in as few as 6 minutes
Cons
  • Monthly membership can be pricey
  • No lower fee for single question

JustAnswer Reviews

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    2 featured reviews
    How do I know I can trust these reviews about JustAnswer?
    • 4,924,561 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 31 Reviews 5635 - 5835
    Verified purchase
    Refunds & PayoutsStaffBilling

    Reviewed April 23, 2020

    I tried to contact personally because I tried to make the payment of Comcast of this month And I didn’t received the confirmation of the payment. The person that attended me that had problems with the bank. Tomorrow I am going to the bank to see if I am lucky to clarify this problem. The Agent is clarifying my computer that is very old and helping me with the problem of an old machine. I am also an old person not expert in managing machines and I am having a good help from them.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 23, 2020

    Deleted Outlook mail accidentally. Super service. Had my mail set up and running. Even all my emails were there. Great service, quick and friendly. I needed the help as I am not computer savvy. The fellow helping me was very understanding. Thank you!!!!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 23, 2020

    Glenda helped us value property lost in a massive wildfire. She was kind, informed & prompt. I would recommend Just Answers to anyone I know. I would use this service in the future if I needed help, but this review is burdensome. I shouldn't need to write an essay.

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    Verified purchase
    Customer Service

    Reviewed April 23, 2020

    Didn’t Know What To Think!...Then Mr ** introduced himself. His competence. His effective communication skills. His empathy stunned me. And I said to myself. This Company is 100% legit! You will never regret joining this Operation! I can’t thank him & your company enough. This Here is a HIDDEN GEM! And so is Mr **! TY!

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    Verified purchase
    Staff

    Reviewed April 23, 2020

    Jessica was very respectful, non judgemental, easy to talk to, and very understanding of my situation. I recommend Jessica to all of your clients. She was very kind as well. If I need legal advice I would automatically run to Jessica because she very calm easy to deal with and had a very kind in her tone.

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    Verified purchase
    CoverageStaff

    Reviewed April 22, 2020

    Office 365. The help I received from Microsoft Technician Rennan ** was appreciated in fixing my address book in Outlook, Thank you. To be able to reconnect thru team viewer with the same person each day was great because understood the problem I had. Once again thank you.

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    Verified purchase
    Staff

    Reviewed April 22, 2020

    I accidentally deleted password and profile information. Unable to restore it. Another technician from another company was unable to. Just answer technician worked diligently until he found an answer. Would definitely recommend JustAnswer. The technician was extremely patient, knowledgeable and definitely wanted to solve my problem.

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    Verified purchase
    Refunds & Payouts

    Reviewed April 22, 2020

    JustAnswer informed me even though there is no refund due govt will look into form SSSa 1099 and r.R.R.B filed with the electronical return and will cull the information and arrange to send $1200 dollars that I am eligible. I am thankful for the information supplied by Just Answer. Very much appreciated. Very useful service.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 22, 2020

    I have had ongoing issues with my elderly dog. The vet I consulted, Mandy, was very knowledgeable, a good communicator, and compassionate. I really needed a second opinion on how to deal with my dog's issues. Putting my questions and thoughts in writing also helped me think the issues through. I did not expect such expertise and quick response time and will use Just Answer for other questions in the future.

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed April 22, 2020

    Question about medication. The information I received was very good and useful and those who responded were very knowledgeable. I will use this service again. It’s so convenient to access this knowledge on my phone and know I can speak on the phone with a representative if desired.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed April 22, 2020

    Skeptical at first, quickly I was extremely pleased to get fast results. The team of experts are very good and ready to easily explain the proper steps needed to be taken and kind and professional. Definitely recommend to anyone who can’t afford the expensive experts or have the time to bring their items places.

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    Verified purchase
    Staff

    Reviewed April 22, 2020

    Unexpected death of both parents within 2 days. Olivia ** was so amazingly responsive and helpful to give us guidance and direct answers. The research and fact-finding with her made our progress forward so much less stressful and gave us confidence to move forward, no longer feeling overwhelmed.

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    Verified purchase
    Staff

    Reviewed April 22, 2020

    Online consult with ENT. I have had some lingering symptoms from the Covid-19 virus I caught back in March. I've been very frustrated. Dr. ** was helpful and gave me some good information and recommendations for some over-the-counter medicine I could take. I was very satisfied with the visit.

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    Verified purchase
    Timeliness

    Reviewed April 22, 2020

    I had a problem with my oven and Just Answer was able to solve the problem within minutes. They told me what I needed to do to correct the situation. Once I followed their instructions, the problem was solved. I am very pleased with Just Answer. They are forever in my contacts list.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed April 22, 2020

    Had an issue with Microsoft office application. The response from here was prompt and relatively fuss free. First level support via chat box is adequate for simple issues and they provide a second level support at a higher cost. Overall a good experience.

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    Verified purchase

    Reviewed April 22, 2020

    Overall I have received good information on paintings owned many years. The information received back appears to be close to what I have anticipated the values to be. Nicely done. I will continue to submit additional requests for other category items.

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    Verified purchase
    Staff

    Reviewed April 22, 2020

    I really loved this app and I would used it quite a lot but unfortunately; I have been laid off and I have a kid going to college this fall. As soon as this virus is done and I can pick to work; I will probably use it again. Both experts were so nice and they seemed to really care about my satisfaction and I understand what they were telling me.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed April 22, 2020

    I inherited a bunch of different teacups and saucers. It took me hours to try to find out information about them online (when manufactured, pattern name, worth) and most of the time I came up empty. Working with an antiques dealer on Just Answer, I found out the information I needed very quickly. The expert was patient with my lack of computer skills, and eventually I figured it out. Not that it's difficult, but I have zero computer knowledge when it comes to downloading pictures. I'm so glad I found this site. It saved me loads of time and frustration!

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed April 22, 2020

    Got very helpful advice from a really good lawyer. He explained everything to me so I understood it easy. I would highly recommend Just Answer as in my opinion they have really good experienced people to help you as much as they can. I didn’t get the answer I wanted to hear but that’s ok cause it was explained to me why. For the last six months I’ve been looking for an answer and now I finally have one. I think these expensive lawyers in life need to take a look at themselves and realise life isn’t always about the dollars. They need to learn a few things from the people who choose to give up their time and work for just answers.

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    Verified purchase

    Reviewed April 21, 2020

    Australlian Consumer Law - It was easy to find these information. Very practical if you need to familiarise yourself with specific information about current laws and regulations relating to consumers laws. It was also easy and free to review outcomes that had been issued in the past.

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    Verified purchase
    Staff

    Reviewed April 21, 2020

    I sat in my sitting room on Sunday evening with pains in my hands and legs an ailment that I had take about 9 months and seen several doctors. My last doctor was the best in that land and as he gave me the last prescription. I bid him bye as i was relocating to USA. I was now about 2 and a half months in USA and very confused. I had seen a doctor who was not a specialist in the area and he tried his best. I just remembered about online doctor.

    On googling I logged in to JustAnswer and within no time I was talking to a specialist doctor and I gave him my history, sent photographic images. It took a day or so but eventually they prescribed for me some medicine and explained in detail what I was going through. I have heard a very good experience with mine Doctor and even after treatment he is just an sms away. Keep up with the service of giving people good service. Technology as proved that from anywhere one can be treated. Thanks JustAnswer!

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    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed April 21, 2020

    I bought a Ryobi cordless lawn mower and used it for the first time last week on two different lawns. Surprisingly the grass catcher was empty after I mowed the front lawn which I thought was because the grass might not have been long enough. Then I mowed the back lawn and the same thing happened. I read the booklet that came with the lawn mower and over again and couldn't see anything - in words OR pictures - which might explain the problem. I asked Just Answer and John suggested that I take out the mulch plug which was obviously stopping the lawn clippings from entering the catcher. The problem was solved but how odd that the words 'mulch plug' were not mentioned anywhere in the booklet!! Thanks to John I will now have grass cuttings to add to my compost heap - an essential ingredient in helping compost to break down quickly.

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    Verified purchase
    CoveragePunctuality & SpeedOnline & AppMaintenance

    Reviewed April 21, 2020

    Refrigerator ice maker not making ice. Quickly troubleshoot and diagnosed the problem to Stripped out motor drive. Only asked me a few questions and the model number of the refrigerator. Then gave me the web site to order and shared the Youtube video to replace the part! Thanks Just Answer!!

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 21, 2020

    Microsoft Scam email. I was very impressed with the speed of the reply. I am a senior citizen and the gentleman who helped me did so in a way I could easily understand, not like some in recent experience who used technical jargon way beyond my understanding. Thank you for your very professional and helpful attention to my problem.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 21, 2020

    Could not get Autodesk to install after my computer had crashed and required that I re-install all my program. I contacted auto desk who directed me to Just Answer and they were able to check my computer and verify that it was working correctly. Just answer were able to identify that the fault was at auto desk or their server and that it was an issue that could not be resolved quickly due to the Covid 19 restrictions on businesses. Much appreciated for the assistance to know that I had been able to re-boot my computer and re-install the other program.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffTimeliness

    Reviewed April 21, 2020

    Stay away from Just Answer. I was directed to their website when I was trying to get an answer about resetting the control panel on our Maytag refrigerator. I thought I was agreeing to a $1 charge for the answer to my question (which actually wasn't the correct answer as our control panel had to be replaced). About a week later I noticed a $28 charge from my bank account. I immediately called Just Answer and cancelled my membership.

    The next day I saw that the charge had not been reversed. I called Just Answer and asked why I wasn't refunded the charge. The rep told me that I cancelled my membership, but did not ask for a refund. I said, "I thought that went without saying, but now I was asking for a refund." When he refused to refund my money, I asked to talk to his supervisor. He said the supervisor would have to call me back.

    At first, I refused to wait for a call back because I really didn't think I'd hear back from them, but he gave me no choice but to wait for a call back. The supervisor did call back, but absolutely refused to refund my $28 because I was sent an email saying that if I didn't cancel with 7 days I'd be charged for the membership. I told him that email probably went to my spam folder, but he still refused to refund my money. I feel that this company uses underhanded ways to get their memberships, and I can only imagine the number of older people like myself who fall for it without realizing it. Shame on you, Just Answer!!!

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    JustAnswer
    Response from JustAnswer

    Hello Dixie,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Staff

    Reviewed April 21, 2020

    Very patient and understanding. I described the symptoms, he asked a few questions and gave me Straight answers and excellent instructions. Easy to follow. Everything went smoothly and my husband is feeling better today. I will recommend this service in the future. Thank you Dr. **!

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    Verified purchase

    Reviewed April 21, 2020

    I'm so pleased to have this option for a second opinion. I was in the hospital for seven days with abdominal pain. They couldn't get to the core of the problem. The opinion from the doctors here backed what my doctors had to say. Thanks for your service.

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    Verified purchase
    Staff

    Reviewed April 21, 2020

    The vet I was in touch with asked good questions and even requested a picture of the chick that was having trouble. She was very helpful and made it easier to make a decision on the outcome. I was so pleased to be able to communicate with her.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 21, 2020

    Scott provided excellent customer service. He was very friendly and walked me through running a diagnostic on my machine so we could see what the issues were. He stayed with me on the phone as long as work was required to get the problem resolved. Would definitely use the service again!

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    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed April 21, 2020

    It was a very quick and friendly experience!! The person I spoke with was able to order it for me, and I should have it delivered this coming Sunday!! When one of your appliances stops working due to a broken piece on it, it is hard to know who to contact. But thanks to my son-in-law I was able to connect with the right company!

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    Verified purchase
    Staff

    Reviewed April 21, 2020

    I used the service and spoke with a vet about my dog who was having some coughing issues. Very helpful advice, and I would recommend and use the service again in the future. I was happy with the advice that I received and would use the service again.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 21, 2020

    At first I thought this was a silly, unnecessary service, but now I've used it several times -- for pretty basic questions, but things I needed to know about and didn't. I got quick, helpful answers and could then solve computer issues and I even got help deciding about a new furnace. It's like having a friend you can ask.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 21, 2020

    The response from the Vet (Jane **) was fast and thorough. She was professional, stayed in contact with me (knowing that I was in urgent need of guidance), and gave me everything I needed to know about how to help my new budgie. I highly-recommend this service. And... tip your Vet. It's a great service for just a few dollars.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 21, 2020

    I was confused for the rest of the night about whether you were a scam or not. Told my wife about it next morn. She said that I shouldn't have done it. Next morn received a text telling me my answer. I showed it to her and we were both relieved that it was not a scam. Thank you so much for the help.

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    Verified purchase
    Staff

    Reviewed April 21, 2020

    They have been very helpful. Wish I’d known about this service before I made financial decisions after my husband passed away. They have answered a wide range of questions and given me good direction with tax matters. Very patient as I had so many questions. Seemed like something new every day. Again wish I had used their services on the front end of my situation.

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    Verified purchase
    Maintenance

    Reviewed April 21, 2020

    I had an problem with the oven. When It was switched to cleaning it stopped working. Well I came across this link by accident and the got in contact with me and sorted, have not ever wrote review before but nothing but praise for them.

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    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed April 21, 2020

    Technician quickly diagnosed problem. Gave me repair part number needed and a company that could refurbish my part. Fortunately I was able to find a refurbished part online. I plan to replace the part myself based on being able to view parts diagrams online and location information from the technician.

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    Verified purchase
    Staff

    Reviewed April 21, 2020

    I was able to speak immediately with a lawyer that was able to give some advice on an ongoing conflict with my employer. She was very professional, knowledgeable and helpful. I will definitely use it again in the future if the need were to arise! Excellent service and advice!

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    Verified purchase
    Staff

    Reviewed April 21, 2020

    We are not electric home project people. David ** was the electrician that helped us. We did not have correct terms for electric project but he had patience with us and kept asking more questions until he figured out what we had. He gave us instructions to complete our task and it worked. It was easy process and with his knowledge and patience, we worked it out. Thanks again, David.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 21, 2020

    Weight loss. The dr got back to me and answered all my concerns. The dr text me back and forth And gave me his Best diagnosis. If you don’t have a major medical concern the dr here can help you and guide you to the best answers. This was my first experience with this site and I know it is here for me if needed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 21, 2020

    Agent was able to direct me to the problem in order to resolve my concern. I appreciate the promptness in contacting me through email and calls and texts. I Would recommend this company to anyone who needs support.

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    Verified purchase

    Reviewed April 21, 2020

    Easy, Safe, and Convenient. I needed to speak to a vet regarding an issue with my dog. With so many places being closed for the pandemic it was nice to talk to a Vet without having to leave the house. And as it turns out, my dog didn’t need to be taken to an Animal Hospital immediately; he’s ok at home with some monitoring.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 21, 2020

    I got a reasonable response to my questions, it was nice to not have to make a doctor appointment. Being able to talk online with a doctor was easy as you can give a detailed amount of information and they do their best to give you answers.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 21, 2020

    I had an issue getting on the internet and needing to get a Microsoft account. I did a search online and Just Answer looked like they could help. I contacted them. Their rep responded quickly and helped me solve it.

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    Verified purchase
    Staff

    Reviewed April 21, 2020

    Just Answer agent specially Robin D was so very helpful and gave me the answers I needed to give me peace of mind on my SSA and the stimulus check. Thank you so much Robin D. You are definitely 5 stars and in my favorites.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed April 21, 2020

    I needed to know how to calculate improvement on a home before closing and I needed to do it fast. Just Answer charged me $5 and answered my question. I was able to figure it out and complete my task. Cross checked with my accountant on Monday and the information they gave me was spot on.

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    Verified purchase
    Customer ServicePunctuality & SpeedHonesty & Transparency

    Reviewed April 21, 2020

    The appraisers are very fast at responding and provide honest and fair answers to questions relating to items you ask about. The only thing is they don't all give the same answers to questions so it's not certain who is correct in their statements.

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    Profile pic of the author.
    Customer ServicePricePunctuality & SpeedBilling

    Reviewed April 21, 2020

    Was charged $5 to ask a question. Promised fast response. After 45 minutes all I got was a bill. Where's my fast response? Others may be satisfied with their experience, but all I got was a bill. "Lawyer will be in touch." WHEN?.

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    Verified purchase
    Staff

    Reviewed April 21, 2020

    We needed advice on self-treating a dog bite (another dog bit our dog) over the weekend after vet hours. We got great ‘immediate’ advice from the subject matter expert that answered our urgent plea on a Sunday morning. Our dog is on the mend - thank you for helping us.

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    Verified purchase
    Staff

    Reviewed April 21, 2020

    David the Mac Support Specialist did a very good job, by helping me to solved the issue I had. He guide me through the steps and let me know what was the problem. Totally will give him a 10 thumbs up.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 21, 2020

    Virus Stimulus. Asked when I would get it, and found out that self-employed had to wait until after 2/29 as the EDD wasn't ready to take my application for benefits. Got my answer right away and will wait until 2/29 to apply for benefits.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 20, 2020

    I had questions about a stimulus question and it was answered right away. They where the best ever and I would recommend every highly. If you have Tax questions, they can help you with that too. Go to Just Answer and you will get someone to help you fast. Patty

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 20, 2020

    Government check. I received a fast response and answer to my question. The person I talked to was very polite and informative with just the right information for my question. If I had any other questions I would not have any hesitation in contacting this site again or referring a friend or family member to try it .

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 20, 2020

    Scanner wouldn’t work on my site. I just lost my husband and desperately needed patience and help with this. With my husband gone not that savvy with computer. They took their time and walked me through it till I was comfortable. This is a very tough day for me and I need it to work for the paperwork that is coming. Now my life will be so less stressful.

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    Verified purchase
    CoverageStaffBilling

    Reviewed April 20, 2020

    JustAnswer was user-friendly. I had to pay $5 covering a specific period of time to get my answer AND accept being billed a monthly fee if my question could not be answered in that specific period of time. I got my answer within that time period and easily cancelled monthly billing. Legislation on Covid19 allows employers to cut pay but they must apply it according to bases protected under various Employment Laws. I liked getting the answer right away because it was the weekend!

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    Verified purchase
    PriceStaffRates

    Reviewed April 20, 2020

    My computer just could not turn on... It is an hp laptop... and the battery cannot be removed like the old ones where you can restart it after taking the battery out and put it back it... So I was glad I found this company and they helped me do something simple that got the peripherals working. No company that I know of in the past like Best Buy are open for business and I will stay with this digitally accessed company. Great start up price and monthly membership if chosen afterwards. We all live on our computers to shop and communicate...

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 20, 2020

    Dr ** was great. I appreciate all her help. We are waiting for the kitten to have a BM and we are sure the mineral oil worked. Also thanks for the recommendation for the deworming medication. The round worms are probably what is causing the constipation.

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    Verified purchase
    Contract & TermsPriceRefunds & PayoutsStaff

    Reviewed April 20, 2020

    Hp M553 needed to be operating and placed on wifi. Rep remotely tried to solve. Problem which he did not finish. Again I started the process and was charged again a fee for using the service. I need to be refunded this five dollars.

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    JustAnswer
    Response from JustAnswer

    Hello John,

    Thank you for letting us know about this. In looking at the account it appears that you are still working with the technician to resolve this issue.

    We will reach out to you privately to gather more information about your experience and get this resolved for you.

    We look forward to hearing back from you.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 20, 2020

    I spent about 45 minutes online trying to find an answer to my question regarding the gov’t stim. check. It was getting pretty frustrating. I really don’t remember for sure how I got to JustAnswer....maybe an ad on the last site I was on. I was getting nowhere with my search so I decided to give it a whirl. A minute or two later I was talking to someone who got the answer I needed. They are very professional, knowledgeable and polite.

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    Verified purchase
    Staff

    Reviewed April 20, 2020

    There was a naughty sudden issue with my MS mailers when working vis-a-vis GMail. JustAnswer proved to be very helpful in solving this issue. The way their technician handled the matter was professional and friendly. Both Google and Microsoft offer somehow bugged programs that others have to cope with. Nice to have JustAnswer. Well done, thanks!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 20, 2020

    During these times of the COVID. I could not get my vet to let me bring my puppy in for examination. I knew he had parvo which we have beat before with other dogs. But something else was going on. We lost him, but I needed answers. The vet that responded was very kind and listened to what my pup was experiencing and gave me a diagnosis of what it more than likely was. He responded very quickly. I only which he would have been closer so I could have actually taken my dog to him. It gave me some closure.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 20, 2020

    My dog ate chocolate rice Krispies and he being small scared me to death. The doctor answered quickly and relieved my fears that it would truly harm him. Happy to report dog is fine today. I would definitely recommend this service to a friend.

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    Contract & TermsSales & MarketingPrice

    Reviewed April 19, 2020

    Stop telling people and advertising they have a free trial... They don't... Even the 5 dollar free trial cost me about 40 bucks... It's not in the ads... You have to find out for yourself... They won't tell you... Beware

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    JustAnswer
    Response from JustAnswer

    Hello Donald,

    Thank you for reaching out to us about this. We apologize for the confusion.

    There are lots of free sources of information on the internet, however, JustAnswer is not one of them, the trial is a 7-day trial of the service after customers post an initial deposit for the first question. The billing will then resume for the service, after the 7-day trial, in order to avoid an interruption in the service.

    After looking at your account, we cannot find a $40.00 charge. We can see that you opted out of the trial on the same day that you posted your first question and do not appear to have been charged more than the $5.00 initial deposit. We are happy to continue looking into this for you though and will reach out to you privately for more information.

    We look forward to hearing back from you.

    Regards,

    JustAnswer Customer Care

    Janice increased rating by 3 stars.
    Customer ServiceSales & MarketingPriceBillingTimeliness
    After a positive interaction with JustAnswer, Janice increased their star rating on April 22, 2020.

    Updated review: April 22, 2020

    JustAnswer.com has resolved the issue I had with them and are preparing to give me a refund. Thank you, Jan

    Original Review: April 18, 2020

    I had a legal question that was answered the same day and they couldn'thelp me, having said that I received my credit card invoice with a $60 charge for membership. I called and canceled, and the next month I was charged again. This is a scam, I don't recall if I knew this was a membership, but I paid the first month, the second month is just gouging.

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    JustAnswer
    Response from JustAnswer

    Hello Janice,

    Thank you for getting in touch with us about this. We apologize for any confusion.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account we can confirm that it looks like you logged into your account over a month ago and that you had opted out of the membership.

    We can then see that you contacted our Customer Care team for the first time 7 days ago to confirm that the membership was cancelled, which we have been able to confirm for you.

    If you need any further information about your account, or the site, please don't hesitate to reach back out to us.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceRefunds & PayoutsBillingHonesty & Transparency

    Reviewed April 16, 2020

    The company has very misleading billing tactics and poor customer service. Company does not provide writing (email/message) information about trial period and automatic extension into pay services. There is no information about monthly cost. I found a solution myself before getting an answer from the expert. They will get as much money out of you as possible, and their do not refund money even request for refund is made right at the beginning of first pay month. No receipt of charges.

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    JustAnswer
    Response from JustAnswer

    Hello Michael,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account, it does appear that you had followed the recommendations from the technician in resetting your Roku and then rated the advice from the technician with 5-stars.

    We can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServicePunctuality & SpeedOnline & AppRefunds & PayoutsTimelinessHonesty & Transparency

    Reviewed April 15, 2020

    I signed up for their 7-day for $1 trial. It started on April 13 but their website showed April 14. Poor record to begin with. I should have known what's coming. I asked my first question with a quick ok answer. I asked a few more questions the next day. One of the questions was TurboTax related which was not answered satisfactorily in term of how to enter the info. So, I posted the question again for "software expert input". The "expert" gave me a Google-searched answer! I asked a follow up question and never got a reply. I gave a 1-star review.

    Today, I got a refund of my $1 and my membership was cancelled! I did not request to cancel my membership. I thought my account was hacked. I called to ask who did that and they gave me at first a vague lousy answer saying that I requested it but later said that the "expert" was "under the impression" that I was not happy with the answer so that "expert" asked customer service to cancel my membership!

    In other words, I was kicked out because they cannot answer my question!!!! No wonder that got 5-star reviews because they kicked out all the other stars! What a dishonest way of conducting business. Avoid them. You can answer your own questions better than those "experts"! I have never heard of kicking out customers because you cannot provide what you sell!

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    JustAnswer
    Response from JustAnswer

    Hello C,

    Thanks for letting us know about this. We're sorry for any frustration that was experienced.

    It sounds like there may have been some miscommunication, or a misunderstanding about what was being requested. We would definitely like to take another look at your account to see what happened here and correct any mistakes that the Customer Care team member may have made.

    Unfortunately, we have been unable to locate an account on the site tied to any of the information that you have provided to Consumer Affairs so we've reached out to you privately to gather the appropriate information.

    We look forward to hearing back from you and working with you to resolve these concerns.

    Regards,

    JustAnswer Customer Care

    Customer ServiceRefunds & PayoutsBilling

    Reviewed April 14, 2020

    I signed up for what I thought was a one off payment for some urgent legal advice. They continued to take $66 out of my account. Even though I used their service just once! I’m a single mother 3 kids, so this is very wrong. They could only refund me for the last 90 days when I called them???

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    JustAnswer
    Response from JustAnswer

    Hello Balvinder,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    We have been unable to locate an account on the site tied to any of the information that you have provided to Consumer Affairs so we've reached out to you privately to gather the appropriate information. We look forward to hearing back from you and working with you to resolve these concerns.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceRefunds & PayoutsBilling

    Reviewed April 12, 2020

    Answered my question and told about 7 day trial period leaving me with impression that $5.00 was all I would pay. I only asked 1 question. Then was charged a $46 fee to be paid monthly. When I reviewed initial page of JUST ANSWER there was no mention of a monthly membership or fee. In fact I was unaware of ANY fee until after I asked a question. JUST ANSWER should make it crystal clear this was a membership and monthly fee AT THE VERY BEGINNING before question is even asked. I am extremely skeptical of using any on-line service again. Customer service was initially very reluctant to refund my $46 asserting that I was to blame for not reading more carefully. I asked one question, one time.

    A reputable company would have also refunded the initial $5.00 fee and instead I had to repeatedly reintegrate my position ultimately asking for a supervisor and calling my credit card company. JUST ANSWER eventually agreed to refund me. 2 stars for answering my question but 1 star customer service. DO NOT USE UNLESS YOU ARE PREPARED TO PAY $532 a year.

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    PriceRefunds & PayoutsBilling

    Reviewed April 11, 2020

    Went on JustAnswer.com to ask them 1 question and had no option but to sign up for the trial. Paid my $5/question fee, got my answer, and moved on with life... Until I saw a $66 membership charge on my credit card. It's frankly ridiculous that they charge people this way. I don't remember seeing anywhere I would have to pay this amount let alone that I was authorizing them to charge me $66/month with the credit card I used to pay the $5 question fee. I would have never entered my credit card for a membership. I exclusively entered it to pay the freaking $5 fee and they used it for their sneaky membership BS deal. Ridiculous!

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    JustAnswer
    Response from JustAnswer

    Hello Thiago,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase

    Reviewed April 10, 2020

    TV Outage. The restored picture did not fit the screen. Could not adjust. Tech advised problem was not TV, but cable box. That was the answer. Unable to see all the instructions due to the mis-aligned picture, I was able to work through the instructions and make the necessary adjustments. Thanks.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 10, 2020

    Vet help. I needed questions answered late in the evening and didn't want to have to call my vet. JustAnswer.com was very helpful, reasonably priced, quick and provided expert advice. Highly recommend! The vet was kind, helpful and very knowledgeable. The price was right and the help was quick.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 10, 2020

    Employment legal. Had an issue that just came up in this unprecedented time, and was unable to find any answers online. Found this site, reached out and was messaged by a lawyer with the info that I was looking for. Quick, easy, responses in clear consistent language. Would recommend for easy advice.

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    Customer ServiceStaff

    Reviewed April 10, 2020

    Very timely response and professional assistance. Tyler walked me through my situation and directed me with patience. He knew what my problem was with a minimum of information from me and my son. Will definitely refer Just Answer to family and friends. Thank you!

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    Verified purchase
    Staff

    Reviewed April 10, 2020

    It’s a revolutionary app. Can help you anywhere at anytime. Very accurate information from prestigious professionals in many areas. Have the experience with many lawyers and I can say that all the help they gave me was so important. Totally recommended if you are looking for help in lots of areas.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 10, 2020

    My computer was locked up and Microsoft wasn't responding to my call. I tried JustAnswer and received the help I needed from a YouTube video in 5 minutes. I implemented the fix and the computer started right up - all while still waiting for Microsoft to answer my call! Well done, Rafi!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 10, 2020

    The Vet I spoke with was able to address my concerns regarding my 1 yr old dog chewing on one of my asthma vials for my nebulizer. Because it contains high doses of steroids I was very worried that it could really hurt him. The Vet assured me that my dog would be okay and what signs to look for if it did start affecting. All communication was through text message and if you have any additional questions, you just text the same number back with your question. Easy process and very quick.

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    Verified purchase
    Staff

    Reviewed April 10, 2020

    Mark was very responsive and knowledgeable. Our model requires you to run the sink water hot and the machine will clean the dishes better. Seemed to work because the machine heats up to dry. We also checked to make sure all the wires were tight together. Ran twice and dishes much cleaner.

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    Verified purchase
    PricePunctuality & SpeedMaintenanceTransparency

    Reviewed April 10, 2020

    Fast and accurate. Expert had up to date repair and parts manuals on hand. He concurred in the actions I had already taken. He recommended a "reset" action that I had not tried. When that action did not work he recommended installation of a repair part. He had the part number on hand and a recommended source. I checked two other sites for the part and found that the expert had recommended the lowest cost source. By my definition this is perfect service. Thank you very much.

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    Verified purchase
    Staff

    Reviewed April 10, 2020

    Depending on your needs, this seems like a good place to start when you’re stumped by a problem and aren’t getting answers elsewhere. My normal source for Kindle help was clogged due to the virus situation. Here I was explained how to get through a different way.

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    Verified purchase
    Maintenance

    Reviewed April 10, 2020

    I have a 1992 Maxima. Roy the car expert told me what the problem was and I solved it. Thanks. The issue was with the alarm system going off. Roy told me a few steps I had to do in order to fix.

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    Verified purchase
    Staff

    Reviewed April 10, 2020

    I asked a pretty intense question. I had an answer within 20-30 secs. It was very reassuring. They were very kind to an old couple. Thank You. Susan. I would definitely recommend this agency to anyone. It was a great experience.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 10, 2020

    The experts were really quite wonderful and empathetic. I would definitely recommend this service - there's nothing quite like being able to get a quick response to help you in a moment of crisis. Thank you! Unfortunately, I was unable to save my rabbit, but I very much appreciated the wisdom and guidance I received from the experts. When it comes to after-hours pet emergencies, this service can make a world of difference.

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    Verified purchase
    Staff

    Reviewed April 10, 2020

    Out of nowhere, my HP 7612 printer stopped printing, giving me a weird message: "The printhead appears to be missing, not detecting incorrectly installed, or incompatible". Your technicians tried many avenues to try and correct it, but final conclusion is that something malfunctioned within the printer itself. So final recommendation was to find a Hewlett-Packard printer repair place and send it to them.

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    Verified purchase
    Contract & TermsStaffBilling

    Reviewed April 10, 2020

    I was entirely happy with the service I received from your company, from first contact to the final farewell. Staff were courteous, timely and kept me informed. The only reason I didnt give 5 stars was that I was unsure about your fee process, and am unsure whether my payment was the total fee for my question or whether you bill me further for the time spent by the expert in researching the answer to the question.

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    Verified purchase
    Staff

    Reviewed April 10, 2020

    The tech did an excellent job helping me create a path file in Outlook. Very happy with the service. He was patient with me when I didn’t know the exactly what I was doing. He discovered that the previous pst file was not accurate and had lots error messages. I learned something new.

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    Verified purchase

    Reviewed April 10, 2020

    I was worried about the after effects of a single dose of wrong medicine, was confused whether to rush in the emergency department of the hospital during midnight. Through this platform, I received necessary advice and felt relax from worry and tension. This was useful in need. Thanks.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenance

    Reviewed April 9, 2020

    The only technical support able to fix a knotty Microsoft/NAS connection problem that had beaten Apple, Synology and Microsoft. Was something buried deep in the system which needed a very experienced eye to sort. Fast and very successful fix just on chat - highly recommended! Great communication!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2020

    Malpractice. Wonderful service that gave me all the answers I needed. They emailed me immediately with everything I needed to know. I am very happy that I decided to join, it has saved me so much time and effort. I really appreciate the help I received.

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    Verified purchase
    Price

    Reviewed April 9, 2020

    Customer: Jim was a life saver. I was going to be charged a little over a thousand Dollars, to have my compressor replaced and it tuned out to be a bad connection on one of my relays. This is one of the BEST apps/programs I’ve found... Thanks. Terrence

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 9, 2020

    The close captions came on my TV and I didn't know what to do. Just Answer jumped right in and gave me the right answer to my questions. They were quick and right on the phone with the people who were able to help me.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 9, 2020

    Family law. Thank you for helping me figure out my next steps! What was right or wrong, describing how to go about things better and how to approach them. Thank you again. This helps especially with this virus going around not wanting to go to lawyers' offices if they were even open. Instead I can just send a message and I will get a reply very quickly once I am matched with the lawyer that best suits me. Even our request call could have been made when he think about it. Depending on your situation money should not matter. You should be more focussed on what you need resolved.

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    Verified purchase
    CoveragePrice

    Reviewed April 9, 2020

    Stove/Oven Repair. I am very frugal. With an appliance that is over 10 years old, I was trying to weigh repair versus replace. I had sticker shock looking at new stoves. My JustAnswer tech, Darrel, was on target with his diagnosis, and provided part numbers for replacing a thermostat and igniter. Parts cost less than $100.00 This was a no brainer.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2020

    I called because I was having a problem with my webcam. The attendant was very patient and helpful. I am not tech savvy and he walked me thru the steps to solve the problem. I would recommend their service to one and all.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 9, 2020

    My cat was drooling excessively and Dr. ** was able to give me some answers as to why. I had to wait until my vet was open to get Mister checked out and the drooling stopped before I was able to take to the vet. Dr. ** said that this could happen. I was very grateful in the timely manner my questions were answered.

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    Verified purchase
    Staff

    Reviewed April 9, 2020

    I needed advice on how to handle a situation with transferring a mortgage and home to our son. I had an answer within 10 minutes of posing my question. Lynn, my advisor was extremely helpful and clear with his answer. I would recommend this site to anyone.

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    Verified purchase
    Punctuality & SpeedBilling

    Reviewed April 9, 2020

    Unemployment question. My salary was reduced 40% due to the coronavirus. I was wondering if I would be eligible for UI and how long it takes to process applications to receive your first payment. Robert was very prompt polite and answered my question. I would definitely use this again in the future for needs that you provide.

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    Punctuality & SpeedTimeliness

    Reviewed April 9, 2020

    I have a Howard Miller grandfather clock that my son has had in his home for 15 years. He wound the two outside weights as high as they would go and set the clock to silent. I finally got my clock back and discovered that I could not get the outside weights to drop. The clock would not chime nor strike. I was contacted within minutes by "Mike" at Just Answer. He offered me two different solutions and when they didn't seem to work, offered a third to try. He stayed in contact with me until I was able to get the clock to work, It is now striking, chiming and keeping perfect time. I highly recommend Just Answer!!!!

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    Punctuality & Speed

    Reviewed April 9, 2020

    Cat had blood in urine. The doctor answered promptly and told me I needed to take the cat to the vet. I thought it might be kidney failure as my cat is 15 1/2 years old, but she said it might not be that bad since she still had her appetite. I took her to the vet and it did turn out to be a bladder infection. She's on antibiotics and much better now! Thank you!

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    Sales & Marketing

    Reviewed April 9, 2020

    I had a tricky question about non profits and paid ads. It was handled well and in a timely manner. This was much easier than other sites I have gone to in the past where it seems I need a legal background just to ask the question.

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    Verified purchase

    Reviewed April 9, 2020

    I had an electrical issue that I have never had happen before. I sent a drawing of how all of my electrical outlets were laid out and sent a photo of the wiring. Jason (electrician) looked at my drawing and photo and told me what to do right away, I did it, and my problem was fixed! Thank you, Jason.

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    Customer ServiceStaff

    Reviewed April 9, 2020

    Legal Aid. I am in a very difficult situation and all the website studies left me perplexed. I reached out to an Esquire on JustAnswer.com, he was very helpful and expedient with his replies. We briefly chatted about my specific situation and he had all the replies, and if I didn't understand he reiterated differently so I did. I can't thank JustAnswer's legal team for their expertise and guidance enough. You can't go wrong here... CHERYL

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 9, 2020

    Property Title Ownership. I needed legal advice from a lawyer and he was quick to respond to my answers and understanding of my concerns. I hope I received the accurate answer that I own booklets that were shipped to me from a not for profit organization because it was at my discretion collection of monies for reprinting.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 9, 2020

    I’m impressed. My agent discussed m problem with my 2 yr old fridge. The fridge is just over two years old. He gave me prompt advice. Called back to follow up. He also gave me information as follow up with GE. Will use this app again. Time saving and prompt. I will refer.

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    Customer ServiceCoverageStaff

    Reviewed April 9, 2020

    KitchAid dishwasher - start/resume won't work. After a few days delay, the tech helped me completely. He directed me to order the part, and assured me I could fix it myself - that is a complete change from just calling and hiring a tech. I am able to call back when I am installing the control panel, if I need assistance. TBD

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    Refunds & Payouts

    Reviewed April 9, 2020

    I received very valuable information from Chris regarding an issue I have with a tenant that has not paid his rent. I was uncertain of what my rights were and he gave me all the relevant information as to how to move forward with my problem. I will certainly use them for any future legal advice that I might need.

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    Verified purchase
    Staff

    Reviewed April 9, 2020

    Apps & icons. The time difference did not help but when we synced it was just a matter of handing over control of my computer to the expert and he solved my problem. If I have problems again I know where to go.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 8, 2020

    Response to query was speedy. Technician was very courteous and gave excellent advice. The problem was fixed very quickly. Since I was calling from Australia, it would have been night time there, so I appreciated the service and availability. Well done.

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    Verified purchase
    Staff

    Reviewed April 8, 2020

    Help me reach my YouTube subscribers. My case is still pending and I don't know what the outcome will be. Rennan ** is very capable but we have not solved the problem of my not being able to notify my 3000+ subscribers on YouTube of live events.

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    Verified purchase
    PriceStaff

    Reviewed April 8, 2020

    Affordable and accurate. JustAnswer gives you access to lawyers and other professionals. I am so glad we have this platform available to the public who needs professional advice before spending the money and seek actual professional representation. My family and I was going through a hardship and we had several questions that only a lawyer can answer. JustAnswer gave us access to a knowledgeable professional who was able to help us immediately.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed April 8, 2020

    Came across 2 pictures and wanted to know if they had any value. Signed up for a 7 day trial. Nora was prompt and professional in her request for additional information and final evaluation. They weren't worth much but it was worth the research. Thank you Nora.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 8, 2020

    I really like the helped that I received so far! The people that helped are Patrick, Esq. Lane, Andy **. They are all so helpful! I am glad that someone came with that idea! I had answers for unemployment benefits, social security questions, email address for the Congressman etc! I am very happy with the assistance! The lady in customer service was so nice too! ( she was from the Philippines)

    Sincerely, Maria **

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    Customer ServicePriceStaffRatesTransparency

    Reviewed April 8, 2020

    Taking leave during COVID-19. Experts are very knowledgeable and up to date on the most recently enacted laws. The advice that I received was very helpful. A bit pricey for phone calls and after the trial period though. I would recommend better pricing to allow low income individuals access to these experts too. Especially during these times of economic uncertainty. Otherwise, a great service.

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    Staff

    Reviewed April 8, 2020

    I have a pretty extensive collection of artwork after a divorce and I needed some guidance on a particular piece as to what I had in my possession. The expert Rusuf ** was able to give me solid information that I so appreciated. His appraisal is as far as I can tell spot on and I thank him for this. I have a clearer understanding now of what I have. Thank you so much! I recommend him and this service!

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    Customer ServiceMaintenance

    Reviewed April 8, 2020

    A backup from a clogged disposal caused a 30+ error message on my dishwasher. You saved me a bundle by trouble shooting the proper way to fix the problem. Didn't have to call a plumber or appliance repair man. Thanks Tyler!!!

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    Staff

    Reviewed April 8, 2020

    I contacted JustAnswer several times about technical problems with my computer. The experts knew their stuff and saved me hours of frustration. I was always able to find someone with exactly the expertise I needed. Everyone was friendly--even funny--and completely understood how to either jump on my computer, or talk me through a procedure.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 8, 2020

    The lawyer I spoke with was very helpful when I needed advice regarding a workplace holding my property. I will definitely use this service again and have used it in the past. The responses came quickly and were detailed. All follow up questions were also answered quickly and efficiently.

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    Verified purchase
    Staff

    Reviewed April 8, 2020

    My mother inherited a large estate full of porcelains, antiques, furniture and many more items in Mexico City. Before approaching any company or antique dealer to sell, this site was incredible. Helpful to get an idea of the value in the estate. Thanks you so much for this fantastic service. Highly recommended.

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    Verified purchase
    MaintenanceStaff

    Reviewed April 8, 2020

    I was having trouble setting up my scanner. The support I received was amazing. We were able to fix the problem. Thanks to him I will be able to use my scanner.

    I appreciate his patience with me as I am not a technical person. I deal with numbers. Thanks.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 8, 2020

    Quick, accurate and informative. I recommend this service for anyone looking to get a quick second opinion on an antique's value or history. This helps a novice with current valuations of antique items. I had four different experts provide me feedback on my items and I was happy with each and everyone.

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed April 8, 2020

    I texted with one representative and he helped me get into my email. I was still denied access to attachment. I had to pay 39.00 to get help. Then I contacted customer service where I was told that they could not do anything so I had to go back to the tech. I kept getting answers that I could not do. I contacted customer service again and asked if I could talk with somebody instead of texting. She said she would contact somebody to call me and that I would not have to pay. That was 10:00 last night.

    As soon as I got off somebody texted me. He told me to take a picture of the error message I had been receiving and send it to him. I took a screenshot and tried to send it but I don't know if he got it. Then he told me he could access my computer to do what needed to be done. I told him I did not have a computer, that I did everything on my phone. He said he could not do anything about it. I told him I wanted to actually talk with a person. He told me that he could not do that, but if f I would pay 39.00 he could connect me with somebody could talk talk with me. By then it was after 11:00. I told him that I had already paid 39.00. I also told him that I was finished dealing with them and I would never recommend your services to anybody. I wasted my money and my time. I never did get the call that the lady in customer service promised me.

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    JustAnswer
    Response from JustAnswer

    Hello Sandra,

    Thank you for getting in touch with us about this. We're sorry for the frustration you've been experiencing.

    In order to adequately troubleshoot a problem, the technicians do need a certain amount of information about the issue and the device, or the software being used. At this time, it does not appear they have been able to collect that information from you. Unfortunately, we also do not have the ability to remotely connect to a phone, so we've gone ahead and issued a refund for the remote connection charges that you incurred.

    At this time, the best next step may be to take the phone to the manufacturer to see if they can assist with the technical issue.

    Please reach back out to us if you need any further assistance with your JustAnswer account.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Price

    Reviewed April 8, 2020

    Great experience. Only used once...Always a little wary of using online business....but did get my answer from a lawyer for just $5. I would use again....Have 5 more days.. before charging $46. Cancelled though, Always afraid I will forget to do that after allotted time. Trust. Good service.

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    CoverageStaff

    Reviewed April 8, 2020

    I contacted Just Answer because I was repairing my GE refrigerator and was stumped. They put me with a technician, Tyler Z, who was great. I was so impressed with him and just answer that I signed up to be a member. I highly recommend the service.

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    Staff

    Reviewed April 8, 2020

    My expert, Ted, was very knowledgeable about marine electronics. We texted back and forth many times over 5 hours and he cleared up 2 problems. He sent me links to the problem so I could study other pertinent details. I would not hesitate to use this service.

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    Verified purchase
    Rates

    Reviewed April 8, 2020

    Iphone XR cellphone issues. Rakesh is highly competent and seems to be a pro. Would have given a 5 star rating, but I still have an unresolved issue being locked out of Facebook, and require assistance with that....

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    JustAnswer
    Response from JustAnswer

    Hello Peggy,

    Thanks for letting us know about this. We're glad that Rakesh was able to help you with the phone and we'll pass the compliment along to him.

    We can see that you're working with a different Expert on the Facebook issue. The tough thing about that problem is there isn't a magic pill, or work-around to regain access to a locked account.

    We can guide you through the process that Facebook has established for requesting that an account be unlocked, however, the final decision is one for Facebook to make.

    Please reach out to us if you need nay further assistance with your JustAnswer account and we're happy to help.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed April 8, 2020

    I had some legal questions in regards to my son having signed a lease for an apartment in a new city that his employer was transferring him to. Due to Covid 19 pandemic there are no flights going to Juneau AK. The property owner was refusing to let my son out of the lease. I found JustAnswer online and asked a lawyer what my son's options were. I was contacted the very next day by a lawyer who explained the law and provided us with some options. I am happy to say with the information I received from the lawyer my son was able to get out of the lease. The lawyer was very knowledgeable, quick to respond and very helpful. I will definitely use this service again. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 8, 2020

    I purchased a product online and I asked the company when will I receive my product, I was not informed of any information. I then looked up the company name and the store was no longer available. This got me alarmed and I wanted to know what was wrong. I needed to find some answers and I decided to ask Justanswer. I told them about my situation. I even took screenshots of the order confirmation and my email to the company I purchased from and sent it to my lawyer from justanswer. I was directed to check the ASIC page and to my unfortunate discovery they are not found and that Australian tribunals can not help me with my case as it is not an Australian product and no store in Australia. I am glad I found out, I was given some online shopping tips for next time. Thank you.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed April 7, 2020

    It was 4;30 am. Our dog just ate several days worth of my prescription blood pressure meds and vitamins. I Googled poison control for animals and found "Just Answer". I had nothing to lose because our vet would not be in for 4 hours. Within 5 minutes I was in touch with a vet and within 5 more minutes I had an answer that the dog would be ok based on the dosage. What a relief. 2 days later...our 100 pound Shepard is just fine.

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    Verified purchase
    Staff

    Reviewed April 7, 2020

    I needed help getting a driver to download my photos and they were so very helpful and kind with my issue. I would highly recommend them if you ever have an issue and need help. The people helping me were kind and Knew what they were doing and explained exactly how to do what needed to be done and it was very simple.

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    Verified purchase
    Customer ServiceTech

    Reviewed April 7, 2020

    Jeff must have worked for Hewlett-Packard (he has a San Francisco telephone area code). Using a type A with type B USB cable and some weird science he was able to get me connected after I had been fighting this for 4 days with Internet Provider (Cox) and HP Support.

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    Verified purchase
    Staff

    Reviewed April 7, 2020

    Dr. ** was very responsive and reassuring, and saved me a trip to the animal hospital over the weekend. Following the diet recommendations he gave me, my dog now is fine after 3 days. I really appreciated his service here.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 7, 2020

    GREAT way to get QUICK info. The Tech was FAST to answer my questions. I downloaded pictures of my beloved 19 year old KENMORE and he was AMAZING! Tech Darrel was able to ascertain what was happening to my KENMORE. He helped me get it going again! Thank you Tech Darrel!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 7, 2020

    As a Senior, getting technical support often presents problems, slow and indifferent service. With Aric, my TV Technician, was knowledgeable, polite, and helpful in getting the TV working. 'Just Answer' is a new experience, and I shall continue using this great service and always recommend it. I notice there are other services offered, and I shall certainly try them when necessary. With much enthusiasm I remain, a very happy Customer.

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    Verified purchase
    StaffTransparency

    Reviewed April 7, 2020

    My sound device on computer was gone after update. And the person works JustAnswer helped me very well. My computer is fixed. He was patient and took almost one hour. I am so happy it is fixed. I tried to install using Help on my computer, but didn't success.

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    Verified purchase
    Customer Service

    Reviewed April 7, 2020

    Suddenly I could no longer sign into my Outlook email. I tried 8 times, changing my password and going through the verification process. I chatted with the JustAnswer tech; he took over my computer; and solved the problem in 15 mintues. Sure beats dealing with Microsoft where you never connect with a live person.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 7, 2020

    I was asked for an Award Letter regarding Social Security by my loan officer and I wasn't sure what this document was and why it was necessary for the loan process. I received at least (3) options in response to my question to obtain the information from Social Security within just a couple of minutes. I am very pleased with my experience. Thanks again, Judy **.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 7, 2020

    My poor dog woke up yelping and crying with nasty crud in one ear. I just adopted him, so did not have a vet yet. There are NO vet's open for walk-in during this shutdown. Searching the internet turned up your online vet service. Doctor Paul ** returned my call promptly and gave me the information I needed. I picked up the OTC medicine he recommended and "Mr. Burns" is already feeling much better in a single day. The vet promised to call again in three days to see how he is doing. I call that prompt, caring and much-needed service! Mr. Burns says, "Thank you, I was really hurting!"

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    Verified purchase
    Staff

    Reviewed April 7, 2020

    Great way to get the answers need when you need the most kindness and courtesy are priority. Had some mean concerns during the COVID 19 pandemic. They gave me trusted answer. Help to keep my mind at peace. I am thankful I found this site.

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    Verified purchase
    Customer Service

    Reviewed April 7, 2020

    I was given instructions how to do it and managed it. There was a problem with communications as I am in Melbourne, Australia 14 hrs ahead of CA. There is no more to say. This crowd is reliably consistent.

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    Verified purchase
    CoverageMaintenanceStaff

    Reviewed April 7, 2020

    I had a major problem in our streaming system on our computer at our Church. Praveen ** did all He could to help in fixing the problem, it took him many hours but in the end He could not quite fix it all the way since it was in the broadcast program itself. But he did an excellent job of bringing other systems into correct order so the problem could be found and correct by the programmer.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 7, 2020

    I spoke with Richard in regards if I am going to be qualified for the stimulus package, he was very good at explaining the system to me. Thank you Richard for being so kind and answering my questions. Richard was thorough with his answer and told me that I would have to wait until the IRS would put up a portal.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 7, 2020

    Given the coronavirus pandemic and the need to shelter in place, my girlfriend and I needed to resurrect a 30 year old treadmill. The tech told me the owner's manual was not available online and the problem I was experiencing sounded like I needed a key or a magnet to start the machine. I ordered a magnet online and am waiting its arrival. He also told me part was not available.

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    Verified purchase
    CoverageMaintenanceStaff

    Reviewed April 7, 2020

    In this time of global chaos our ice maker stopped and we couldn’t have a repairman come to our house. I turned to JustAnswer. My expert guided me through various procedures to determine the cause of the failure. In the end, I needed to replace the ice maker. My expert sent me the part number as well as the link to purchase it. Thanks. It couldn’t have been easier. This the second time I’ve turned to them to help and was extremely pleased. The best was that the directions were so clear, I didn’t need my husband to help me.

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    Verified purchase
    Staff

    Reviewed April 7, 2020

    I need to change a law. I needed to know how to go about doing it. Issac helped me thoroughly. I didn't think I'd get such a detailed answer, but he really took the time to help me understand. He made sure he answered ALL my questions before he ended our conversation. I am impressed.

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    Verified purchase
    Staff

    Reviewed April 7, 2020

    I was happy with the service I got from JUST-ANSWER. This guy was very knowledgeable and courteous. This did not take very long. However I still have a few questions. I did check some other sites I was sent to.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 6, 2020

    When I went to JustAnswer for an estimate on a family heirloom, the reply was quick and based on the feedback, the person who responded was obviously knowledgeable. I was even sent a list of companies or websites through which I can sell it. I will no doubt use this service again. Thank you!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 6, 2020

    Service was easy to deal with, and solution was delivered patiently and with all necessary information management. Jess was quick to respond and perfectly understood the situation and managed to solve it in minutes, something I could have not done by myself. Thank you Jess!

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    CoveragePriceStaff

    Reviewed April 6, 2020

    I connected with Just Answer through Microsoft. I needed help in cleaning up my old computer. Just Answer took control of my computer for about an hour and then end result was I paid them $150.00 for NOTHING! I had to replace my computer! Now I see that I am being charged $40.00 a month! In my opinion, I wouldn't allow them to take out my trash, much less take control of my computer!! A complete RIP OFF!!!

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    JustAnswer
    Response from JustAnswer

    Hello Gaylord,

    Thank you for getting in touch with us about this. We apologize for any frustration.

    It looks like you did have a technical issue that our technician tried to work with you to resolve, however ultimately it ended up being the case that the service that you were using, Thunderbird, was having technical issues that went beyond the login issues affecting you at the time.

    In looking at your account, we can confirm that you did have a membership, however the membership was cancelled 3 months ago and the most recent membership charge had been refunded. You will not see any further billing unless you return to the site to post another question.

    Please let us know if you need any further assistance.

    Regards,

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed April 6, 2020

    I had a problem where my washer was not spinning. I was able to fix the problem with out any assistance. The expert did call but I didn't need any help. The response was on a weekend so it took 2 days to get a response.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 6, 2020

    Great advice and fast response. My dog was eating grass and had decreased appetite. The problem was getting worse, but I felt I might be overreacting. The vet reached out and gave me some advice on what to do now and that I should take him to a full service vet. Great advice and gave me peace of mind.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffEase of UseTimeliness

    Reviewed April 2, 2020

    I signed up for a trial service after reading some of the responses and comments about immediate reply or within 2 days. The trial was for 7 days. I asked a question with as much detail as I could. When I checked the question status - all it showed was a spinning icon saying "matching". I tried chatting but all I got was a robot "Pearl" which was useless. Then some moderator messages which gave no useful info and just thanked me for my patience, which ran out after 6 days of no response to my question. I tried chatting again only to get some other string of "robots " claiming to contact their supervisor and then a blunt sorry to see you go message. The website and chatting are not user friendly and just waste your time. They charge $5 for the 7 day trial then ignore you!- They should refund the $5 if they are not even going to try to answer. Caveat Emptor was never so true.

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    JustAnswer
    Response from JustAnswer

    Hello Dave,

    Thank you for contacting JustAnswer.

    We appreciate that you gave JustAnswer a try, and we're sorry that you didn't receive a quicker answer. As We're sure you can imagine, the recent epidemic has caused a large increase in the volume of questions being posted to the site, and the Experts are working overtime in all categories to egt to as many customers as quickly as possible.

    While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions.

    As requested, we have refunded your payment. The funds are made available to your bank the next business day however the bank may take 3-5 business days to release the funds back to your account depending on their policy.

    If you have additional questions or concerns, please let us know and we're happy to help.

    Regards,

    JustAnswer Customer Care

    Customer ServiceRefunds & PayoutsStaff

    Reviewed April 2, 2020

    I paid money and got no service. Only promises and messages saying some will be with me shortly. They told me that for hours and nobody responded. Just answer. I would like my money back because you have nothing to offer. Only promises. I don't need someone to talk. I need service. No stars. No am not a robot. I asked for my money back. They offered me a lawyer. What kind of service is that. You have to sue them to get $26.00 back. Sad. I also have zero tolerance policy.

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    JustAnswer
    Response from JustAnswer

    Hello Paul,

    Thanks for getting in touch with us about this. We're sorry for any frustration that you've experienced.

    It looks like you may have had some trouble navigating the website. We can see that you've posted 3 different conversations about the same topic in the last 24 hours and that you've received responses from 4 different Electronics technicians, however it looks like you've only responded to one individual.

    We'll reach out to you privately to reconnect you with the Expert/s of your choice and make sure that you're able to receive the assistance that you need.

    Please reach out to us if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    PricePunctuality & SpeedRefunds & PayoutsBillingTimeliness

    Reviewed April 1, 2020

    I signed up to have 1 question for 5 dollars answered, about a sick pet. After waiting over an hour for no answer I finally went to bed having made an appointment with an in person vet. When I woke up I had received the answer but was going to the vet anyway. A week later my bank was charged 30.00$ for an alleged membership. I contacted the company the same day before the payment had processed to request cancellation and refund. THEY REFUSED, citing that their membership requirements were clearly specified. So, not only was my question not answered in a timely manner, they insisted that I pay for a service I don't want, never wanted and won't use again. This is fraud. Buyer BEWARE!

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    JustAnswer
    Response from JustAnswer

    Hello Georgia,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account we can confirm that your membership was turned off, and the most recent membership charge on the account has been refunded. This was confirmed via E-mail as well.

    You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer Service

    Reviewed March 28, 2020

    I'm not sure how telling a person to try the things they already tried (and listing when posting their question) qualifies as providing service. Chat bot "Pearl" says she will get a supervisor but then "leaves the room" and nothing else happens.

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    JustAnswer
    Response from JustAnswer

    Hello Philip,

    Thanks for reaching out to us about this. We're sorry to hear that we were able to help you. Unfortunately this seems like one of those situations where there was no good answer for the issue with your stove.

    In rare cases where all of the other troubleshooting and problem solving tips have been tried, and failed, the Experts will suggest following up with the manufacturer.

    In looking at your account, we can confirm that your initial deposit was refunded. We do hope that we get another opportunity to show you the value of the service.

    Pleas let us know if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Punctuality & Speed

    Reviewed March 27, 2020

    IRS question. They were prompt in answering my question and right on target for the answer I needed. I was able to use the information right away. It was the perfect answer and I will recommend them to all my friends. Perfect solution for any question you need answered about your taxes.

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    Verified purchase
    StaffResolution

    Reviewed March 27, 2020

    Mechanic. Knowledgeable information that resolved my issues with my vehicle. I was fighting my problems for days and buying parts that I may not have needed. As of now my problem is resolved and I am satisfied completely. I am glad l found this source of information.

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    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed March 26, 2020

    While I didn’t quite learn what I needed to know, it was because I couldn’t provide the info needed. But my assigned agent was patient and communicated well with me and closed my account finally with no charge. I decided to close my membership. Since I was slow getting together photos, info, etc. (I’m old and tech challenged!), I did end up paying for a month’s membership at regular rate, but that’s fair, and unsubscribing was easy, with the rep explaining to me that I still had time left during which my membership was in effect (for the remainder of the month). I liked the way everything was handled. Very good feeling about this company.

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    Verified purchase

    Reviewed March 26, 2020

    This was a semi technical assistance to a neighbor in this covert lockdown period and I was especially taken by the patience of the assistant as I was working between 2 motor homes. Outcome was not achieved mainly due to factors that were external to the problem which were discovered during our discussion.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 26, 2020

    Answered quick! Gave good advice that led me to the problem. I tried to find the trouble for two days before I tried this service. Less than 30 minutes of chatting and a few tests and the problem was solved!

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    Verified purchase
    Staff

    Reviewed March 26, 2020

    This website has been such a help and is a blessing to my life because it feels so awesome to know it's professional people who are willing to reach out and help the community!! I’ve been overwhelmed with legal issues and now I have clarity on how to proceed with case legally!!

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    Verified purchase
    Customer Service

    Reviewed March 26, 2020

    The response came within 24 hours. The response was detailed and included recommendations about where to sell my item. They hound you for a review and feedback after you receive your feedback; that’s the only thing I did not like.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffRates

    Reviewed March 26, 2020

    I got on the website and received a response immediately. I had concerns for my dog and my vet office was closed so I used this website to see whether or not it was an emergency. I had the option to talk with the doctor and he called immediately. He gave me very good information and I was able to make the decision that my dog did not need emergency care. It was such a relief to talk to the doctor and make an educated decision instead of an emotional one. I thought the price was fair and reasonable especially because of the quick response.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 26, 2020

    Great doctor. Great answer. Asked very good questions. I felt confident in the answer. Dr. ** is a great cat doctor. I would definitely use her services again through JustAnswer. I highly recommend using this service when your vet is not available. They answer very quickly and professionally.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 26, 2020

    Very happy with this app, fast, very professional, I recommend it with confidence, I will use it over and over, customer service is fantastic, they will help you in seconds if you use the chat, What I like the most is that they give you a complete description. Love it.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 26, 2020

    I had my first experience at being hacked yesterday. Around midday my cell beginning ringing constantly in response to a bogus email that went out to many in my email address book. The issue was a Comcast account. I tried my local Comcast office and they were not helpful. I went to Xfinity.com and while they tried very hard, I went through three or four technicians before I ended up with Just Answer. I finally met online Mian-Wisal ** who patiently walked me through what the issue likely was and how it could be fixed. When the offer to take over my laptop and repair the situation for $39, I jumped at the opportunity. He then patiently instructed me on what I needed to do so that he could correct what the hackers had inserted. I was back up to normal by sunset. It was a long day. I should have gone to Just Answer sooner. Thank you Mian-Wisal.

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    Verified purchase

    Reviewed March 26, 2020

    My husband’s doctor prescribed two drugs for him that Drugs.com said weren’t supposed to be mixed. It turns out that I had the generic name for one of these drugs mixed up. Dr. Mark straightened me out on that in 10 minutes. It turns out that it was OK for him to take these two drugs together after all.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 26, 2020

    Dog illness. I messaged with Dr. Michael ** who was amazingly informative, helped to put my mind at ease and genuinely cares. It took minutes to connect with him. This service is great, I've used it for a mechanic before too. Definitely recommend.

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    Verified purchase
    Customer ServiceMaintenance

    Reviewed March 26, 2020

    I was trying to work on a Google sheets spreadsheet but it would not work. I tried everything I knew. I called and worked with Joseph **. I was actually out of the country. He had the patience to figure out the problem and stick to the finish!! Great job!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 26, 2020

    Our dog was hours overdue for her insulin and we were confused as to whether to give it to her or not. I had my doubts about how helpful an online vet would be, but the answer was prompt and correct. Highly recommend this service!!!!

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    Verified purchase
    CoveragePriceStaff

    Reviewed March 26, 2020

    Jason was patient with me. My only suggestion would be to explain difference between two USB cables. No one at BB knew what that was. Finally figured needed a cable that transmits data vs cable that just charges. I did appreciate knowing what I did that made the problem. My husband fixed it this AM. Thanks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 26, 2020

    I just wanted to say JustAnswer has help me very much and I can’t complain. I have asked several questions and all the people that responded were very nice and tried to help me. I actually have already asked or recommended a friend already.

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    Verified purchase
    Staff

    Reviewed March 25, 2020

    I was trying to get on a site and was going round and round on receiving a security code. Just Answer handled my problem. They did a great job. They went the extra mile in helping me out. Can say you can trust them to help you out.

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    Verified purchase
    Staff

    Reviewed March 25, 2020

    Mohamed was very helpful. We were on the job for hours. He tried everything! Did not get a resolution but he did not give up! I really love this app! Highly recommend it! For first time users it is very easy to figure out how to ask questions. They are very knowledgeable and polite. They give you a lot of time to figure everything out.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 25, 2020

    I've had two little things with my old BMW that have been driving me crazy. I decided to give JustAnswer a try so I didn't sound like such a dummy when going to the mechanic. Chad answered both of my questions promptly and correctly and saved me a lot of time explaining things to my mechanic. The whole experience was very good and I plan on using JustAnswer for more questions about accounting and LLC company formation. Thanks JustAnswer!

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    Verified purchase
    Staff

    Reviewed March 25, 2020

    We were not able to do this on-line as I had tried many times before seeking assistance. The support help from you all was very, very patient and nice and they too could not get the information to be accepted on-line so they helped me print a form to fill out and take to a SS office along with my passport and driver's license. I have tried to do so but the SS office is closed in Coeur d'Alene. I will keep trying. Thank you and again much, much appreciation for your support person. She was simply great!

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 25, 2020

    Alimony from ex who was diagnosed with Alzheimer's. Blake was very thorough with her response, My situation is very complicated and she provided me with options that gave me the peace of mind I needed. I appreciated the caring advice she gave me and I now have all the information I need. Thank you so much.

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    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed March 25, 2020

    The lawyer with whom I chatted was prompt in replying to my request and she gave me perspective with her query, I recommend the service and the provider I worked with. This is a great way to get some perspective on your legal situation for a very low fee.

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    Verified purchase
    StaffRates

    Reviewed March 25, 2020

    The people were very knowledgeable about antiques and I was completely satisfied with my answers. It did not take a lot of time to research my items. Rating your appraisal is highly recommended. Adding photos is easy and really helps the appraiser in researching the items.

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    Verified purchase
    Staff

    Reviewed March 25, 2020

    2018 Jeep warranty. I'm fighting two big corporations by self as a senior citizen. They need these programs so we don't get taken advantage of. Thank you. Have given me the right resources to help my situation and I think it's important to have their help.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 25, 2020

    I needed advice for my dog who was itching very badly. I needed to know if it was safe to give him ** and ** a flea and tick medicine at the same time. Dr. ** answered my question quickly. It was really cool to be able to do that right away at a moment's notice.

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    Verified purchase
    PricePunctuality & SpeedMaintenanceStaff

    Reviewed March 25, 2020

    Refrigerator that often freezes up. Whirlpool. We had often done the same thing recommended to fix the problem. One more thing to do was suggested. Hopefully that will be the answer. I am often leery about asking for help on the internet as I did not cut my teeth on technology but thought I would try as I had a friend who said they had the same problem and got answers. Help was quick and easy. Well worth the $5.00 to ask for help. Thanks Tyler.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 25, 2020

    Question regarding safety of ** for my cat. Received very quick response concerning my cat who has congestive heart problem. Was great relief to get good advice from a experienced Veterinarian! I would definitely recommend this service, especially at this time of crisis concerning the drugs we need to give our pets! Thank you so much!

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed March 25, 2020

    Terrible service! These are not experts! Then the customer service takes your money without providing the answer or completing the service and then will not respond to any follow communications. I would not recommend and am currently trying to get them to respond to this bad experience and return my money.

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    JustAnswer
    Response from JustAnswer

    Hi there Lisa,

    Thanks for getting in touch with us about this.

    We're sorry that you didn't get the response that you needed to the Homework question that you posted.

    Typically what we'll do if the customer isn't happy is that we'll look for another Expert to pick the question up and respond, but in this case it looks like the questions were all closed and that the charges were all refunded.

    We do hope that you were able to get the help that you needed somewhere eventually, but if you still need anything, don't hesitate to reach out and we can work to find someone to pick your question up.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 25, 2020

    Had questions about how or even if to treat with Lyme antibodies showing up in my poodle's blood test. The clinic where I got bloodwork done is a little hard to reach and I needed some immediate information. Found you guys and got an extremely quick intelligent answer so I was able to make my decision. Thanks very helpful.

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    Verified purchase
    Customer ServiceSales & MarketingMaintenance

    Reviewed March 25, 2020

    We were hesitant to join thinking it was a scam but, so glad we did. We sent a pic of our issue and got a response IMMEDIATELY showing us exactly what to do to fix our problem. We highly recommend your business.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 25, 2020

    Health questions. Dr. ** was very quick to respond and very pragmatic in his response. Seems to be very experienced in his field as well as general health. I was grateful for the opportunity to reach out to a physician so easily since the new restrictions we are experiencing.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2020

    Diagnosis Of problem with 2004 Jaguar. I received the answer to my question quickly. It was a great help. Now I'm just waiting to see what my mechanic comes up with. Thanks very much for your quick and professional response. It was greatly appreciated. I will highly recommend your service.

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    Verified purchase

    Reviewed March 25, 2020

    I have a very old iMac with over 3000 pictures on it. I was worried that I would eventually lose them and I was trying to I either save them to a hard drive or transfer them to my new Mac book pro. I was not able to do it myself but the expert, Justin **, saved them successfully. This has been a worry of mine for a long time and I’m thrilled that he did it and I had to put up with me who knew very little about computers.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2020

    Ice maker not making ice, Whirlpool fridge. Technician was great, walked me through step by step to a solution. Some steps took a little time and he was always waiting for me to respond back. His solution was simple enough, water line was frozen on door, used hair dryer to thaw out water line. Great job!

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    Verified purchase
    Punctuality & Speed

    Reviewed March 25, 2020

    Yorkie dog ate supplement. Quick and very good advice with what to do, what to expect and when to take her to ER vet. He looked up the ingredients first and then gave instructions. She is fine and back to herself this morning. I appreciate the advice and would use again.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2020

    The technician was knowledgeable and quick in his help and easily solved my problem. My cell phone would not turn off and he helped me turn it off. I would refer a friend to Just Answer to get help. You helped solve my problem. I;m glad I called Just Answer for help.

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    StaffTransparency

    Reviewed March 25, 2020

    I have attempted various times over the last months to cancel my subscription/membership with this company. The only way I am able to communicate is via a chat conversation, which is extremely frustrating because it does not converse with me concerning my request to cancel my membership, it just sends me to my Account page to do this. It now says that I am cancelled, but the company is still taking $71 from my account each month with no explanation. I require further information as to how I can rectify this. I just cannot get an answer. I am very dissatisfied with this, as my questions that I signed up to have answered have been satisfactorily dealt with. I do not understand what is going wrong here.

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    JustAnswer
    Response from JustAnswer

    Hello Ruth,

    Thank you for getting in touch with us about this. We're sorry for any confusion.

    In looking at your account we can actually see that you logged into the account over a month ago and that you cancelled your own membership.

    It also appears that you were able to get in touch with our Customer Care team and we can confirm that they have issued a refund of the three most recent membership charges.

    Regarding how to reach out to us. If you navigate to the help page, the page contains information on how to contact us via chat, Email and telephone from various locations around the world.

    If you need any further information about your account, or the site, please don't hesitate to reach back out to us and we're happy to help.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed March 25, 2020

    Furniture. I am very pleased with my response, so much that my problem was resolved with the store satisfactory. The store has refunded my deposit back in to my bank account with no question asked. Thank you for your assistance in this matter.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 24, 2020

    Legal advice. Got the advice I was seeking, fast, easy. The lawyer said she could not state her last name but then it popped up at the end of the call. Submission repeatedly fails, what’s the problem?

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 24, 2020

    Just Answer staff were very responsive to my Tax issue. Unfortunately I was not sure why I got the letter from IRS. MY 2019 tax refund apparently is being held awaiting my response to IRS letter. Thanks for the help. DR**

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    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed March 24, 2020

    Cell phone issue. Amazing help. He didn't ever give up on issue for 2 hours and decided to continue next day. I'm very impressed. He was easy to follow, very patient, easy to follow his instructions and he knew about issue and will keep engaging till issue resolved. Again much better experience than I could have imagined.

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    Verified purchase
    Price

    Reviewed March 24, 2020

    I've had 2 good experiences with Just Answer, especially with computer issues. The $5 charge is reasonable for one question and I'm glad to pay it. The only thing I don't like is the automatic monthly enrollment. I don't need constant access and I cancel my subscription before the auto enroll kicks in to avoid the monthly charge.

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    Verified purchase
    CoverageMaintenance

    Reviewed March 24, 2020

    Received input to repair my lp heater in the shop, I know how to fix cars and trucks but never worked on lp. I lived in town where we had city gas (natural) all my life. Directions were precise and clear to make repairs easy, tech was very good and would recommend to others in the future.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 24, 2020

    I had been asked by my Dr to have a MRI done to find out reasons for some ongoing symptoms I was having. I had waited many days to get a response from my physician so I went to this site to ask questions. I am very pleased with the quick attention I received. Now I know I should see a rheumatologist for further review. Thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedTimeliness

    Reviewed March 24, 2020

    My cat is 14 yrs old. He is an in/out cat as he came to me a stray 13 years ago. He had been outside the day before as is his habit. The next day he was crying then started vomiting and diarrhea. Wouldn't eat or drink. The vets responded quickly and confirmed my suspicion that he had gotten into something when outside.

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    JustAnswer Company Information

    Social media:
    Company Name:
    JustAnswer
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    440 N Barranca Ave #7508
    City:
    Covina
    State/Province:
    CA
    Postal Code:
    91723
    Country:
    United States
    Website:
    www.justanswer.com