JustAnswer Reviews

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Edited by: Jon Bortin

About JustAnswer

JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.

Pros
  • 24/7 access to experts
  • 150+ categories
  • Get an answer in as few as 6 minutes
Cons
  • Monthly membership can be pricey
  • No lower fee for single question

JustAnswer Reviews

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    2 featured reviews
    How do I know I can trust these reviews about JustAnswer?
    • 4,890,033 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 31 Reviews 5635 - 5835
    Verified purchase
    MaintenanceTransparency

    Reviewed March 10, 2020

    I have been working with Viet on recovering functionality to my apps on my laptop after a recent Windows 10 update messed up things. Viet has been great. I highly recommend him. Several apps would not work but they do now.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed March 10, 2020

    The day I signed up I asked for a refund. Your expert asked for an additional $60 for an answer. Do not charge my account. Your service was worthless. This is the second time I have asked for a refund. Your website specifically states that If I am not satisfied I am entitled to a refund.

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    JustAnswer
    Response from JustAnswer

    Hello Vivian,

    Thank you for writing in to us about this. We're sorry for any frustration.

    The Expert answered the Legal question that you posted with the appropriate information for the next steps for the issue that you were working on. We understand that in some legal cases, the correct answer might not exactly be the answer that you were hoping for.

    Regarding the membership charge, we can confirm that this charge has been refunded and the recurring billing has been cancelled.

    Please reach out to our Customer Care team if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer Service

    Reviewed March 10, 2020

    Hi. It was nice to have someone who understood the issue and came up with a solution that hopefully will work but I am pretty confident that it will. The open way of communication was very appreciated. Next time again. Thank you Lou.

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    Verified purchase
    Staff

    Reviewed March 10, 2020

    My 10 month old puppy ate gum. It was 11 pm on Sunday. I found online and got instant feedback. I did what he said and she was ok. I saved a lot of money. He was courteous and concerned for my puppy. I would use again.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed March 10, 2020

    I received an email which I thought could possibly be a scam. Cody was quickly and efficiently able to answer my query confirming what I suspected was a scam. I would certainly recommend Just Answer to my family and friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2020

    I wanted answer to my question and I received it propmpty and confidently. The expert followed up and made sure my question was answered and suggested that I confirm with professional engineer. I would and have referred to others for this service. My only complaint was the push for additional money.

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    Verified purchase
    Staff

    Reviewed March 10, 2020

    Attorney Wendy has been great! She always does a good job getting my questions answered. She’s much more thorough than some other ones I’ve worked with.

    Would definitely recommend. It’s nice to be able to use Just Answer to get my legal questions answered. I live very far out of town so it would be hard to go see a lawyer in person. I have already started recommending it to friends.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 9, 2020

    Your service was very helpful and gave me peace of mind. Being able to report to authorities and have it recorded helps. Without this service I wasn't sure what I was going to do. Your response was quick and gave me the advice to help me to protect myself from future scams.

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    Verified purchase
    Contract & TermsPunctuality & SpeedStaff

    Reviewed March 9, 2020

    John guided me by clarifying the best way to remove myself from a group under their ‘Terms of Agreement’. In my case it was best to walk away and not sign anything. Thank you for the prompt service, it saved me much angst.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 9, 2020

    Have had excellent customer service and advice for repairs for 2013 Hyundai and Nissan. Technicians walked me through the steps I should do before going to a dealer. After the recommendations they followed up with further info and other websites to look at to help further the diagnosis. Would definitely recommend this service and will definitely use them again.

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    Verified purchase
    Customer Service

    Reviewed March 9, 2020

    First I was answered by a lawyer that wasn't familiar with the law for the nature of the question I was asking. It took some time for the next lawyer to get back to me but when they did, the answer I was given put my stress level fully at ease and they instructed me completely on what steps to take if I required further action and made themselves available had I needed further assistance. I am very impressed and very grateful!

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    Contract & TermsPriceRefunds & Payouts

    Reviewed March 8, 2020

    Inflexible and does not honor satisfaction guarantee. JustAnswer's website states "if not satisfied, users can request a refund." Yes, you can request a refund, but don't expect to receive it. Avoid this site at all costs. It is not worth the frustration.

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    JustAnswer
    Response from JustAnswer

    Hello Deb,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    it looks like you might have contacted us believing we are TurboTax. it does appear that several technicians had responded to you about your technical issue however there was no reply from you and our technicians can only provide so much assistance based on the first piece of information received.

    In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Brittany increased rating by 2 stars.
    Customer ServicePriceOnline & AppRefunds & PayoutsStaff
    After a positive interaction with JustAnswer, Brittany increased their star rating on March 5, 2020.

    Updated review: March 5, 2020

    Thank you for being more courteous than the representative that I spoke with on the phone. The service was really helpful and helped my fur baby. I'm glad to know you have a pay as you go option. For future needs I will keep that in mind. Thank you for your kindness and helping my fur baby.

    Original Review: March 3, 2020

    The vet I spoke with was really helpful. Initial charge was $5 which was fine. My vet was closed so just wanted to make sure my dog was okay. I set a reminder in my phone to cancel but I've spent the last couple of days in bed due to being sick and missed the notification to cancel on my phone. It's 2 days past the cancellation date and they are not willing to refund any of the membership fee that it automatically charges you after 7 days. So make sure if you're just using it once to cancel directly after because they definitely do not care.

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    JustAnswer
    Response from JustAnswer

    Hi there Brittany,

    Thanks for letting us know about this. We're thrilled to hear that you had a good conversation with the Vet, but we're sorry to hear about the billing issue that you encountered.

    We've gone ahead and made an exception in this case and issued a refund for the recent membership charge as it doesn't look like you've posted a question during the recent billing period.

    Your account will remain open, so you can come back at anytime to post additional questions, you will just be asked to post a deposit on a pay-as-you-go basis. We also have a mobile application so that you can post questions and photos for the Experts on the go

    We hope that Gizzy is feeling better. If you need any other assistance, please don't hesitate to reach out to us.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 29, 2020

    LOCKED door on WHIRLPOOL clothes washer. IT was 3 AM when I called after several hrs of trying ALL the sensors to release the DOOR. TALKED w/ AUSTIN & he JUSTAnswered my Q & had the door open in 2-3 minutes. NOW I know how to manage that door!! LIKE the service BUT, wondered about the $5. 'entry fee" then the SERVICE charge of $3.?? Shouldn't you be more upfront?

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 29, 2020

    My male tabby cat has difficulty urinating. Dr. Mike ** was excellent. During our 10-minute phone chat, he was very forthcoming with a wealth of information, which will be of great help to me (knowing the right questions to ask) when I take my cat to our local vet tomorrow. My $28 was well spent; I got MORE than my money's worth!

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    Verified purchase
    Staff

    Reviewed Feb. 29, 2020

    Ray ** was very courteous and helped me to get the right answer to my question in little time. After some discussions he realize my concern and try to explain it in detail so I could understand. His answer was very clear and to the point and I am fully satisfy.

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    Verified purchase
    Customer ServiceMaintenanceResolution

    Reviewed Feb. 29, 2020

    As the treasurer for my women's group I needed Excel to access the checkbook file. First I thought it just my file. Once I realized all of Office was not working I contacted Just Answer. But money I have ever spent. Jason ** responded and was able to fix the issue. Thanks so much. So today I can close our books.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 29, 2020

    I could not connect the ControlCenter4 link to the scanner from my computer (and still cannot). Pandu ** worked with me for more than 2 hours until I was about to fall asleep. I think it is on its way. I will connect with him again on Tuesday. He was so kind to delay the completion of the service call because we are in different time zones and I was really tired! He is definitely an asset to your company.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 29, 2020

    Vintage items. I never used this service in the past. A little slow at first. Very good, very accurate information on several items after initial contact. I was NOT familiar with the format, did not know how to completely navigate the this service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 29, 2020

    I was very pleased with my experience using Just Answer. I found my lawyer to be quite knowledgeable, He asked questions to clarify my problem in order to give me the proper information. He then took the time to offer to follow up. I will definitely use this service again and recommend it to my friends. Thanks, Jeanie

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    Verified purchase

    Reviewed Feb. 29, 2020

    As most people know, it is impossible to get in contact with the IRS and even more improbably that you can get an answer to a specific question. That is why I contacted Just Answer. I had two questions that I needed answered in order to prepare my 2019 return. Both were answered in minutes with specific information. Good job, Angela, at Just Answer.!

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 29, 2020

    I just recently discovered just answers. I had some very important questions and I needed quick and accurate answers. I only spent $5 for a trial. I feel I got accurate answers real fast for my questions. I would recommend this website to anyone who needs true accurate answers to their questions. That was the best money I've spent in a long time on anything. Thanks for your services Just Answer!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 29, 2020

    My expert, Miss ** is just one of many experts you have available, and if all your experts are as knowledgeable, as hard working and she is too quickly research and give you the most accurate answer possible, then you have a winner here!! I'll recommend your site to anyone I know who needs advice, or questions and don't know where to find answers or to get help at.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 29, 2020

    When we had to manage the estate of our friend, we were so happy to be able to ask experts about many of the items. We had already spent hours trying to find the items online. What a great service this is! Not only were the appraisals helpful but they responded quickly to our questions! Thank you so much!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 29, 2020

    Ricky were well knowledgeable and answered all my questions and got my email back operating, thanks Ricky. I was lost and didn't know what to do. Ricky from Just Answer.com got it all taken care of. Will recommend this service to all my family and friends.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 28, 2020

    I'd come to the end of my patience with my 1994 F-250. I had tried everything but still couldn't get it to run right. The Ford mechanic was able to get me an answer quickly and my truck is running great now!

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    Verified purchase
    Staff

    Reviewed Feb. 28, 2020

    Acute stomach ache after gastro. My son was suffering, and I didnt know how to help him. The doc was very kind n thorough. He is fine now. The medicines prescribed were over the counter and easily available. The doctor answered all my questions and made me understand his condition very well. Thanks.

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    Verified purchase
    Staff

    Reviewed Feb. 28, 2020

    Thanks for helping us out with Benelli eating a bag of gummy bears. With what Dr. ** told us to give her she was feeling much better the next morning. Benelli ended throw up at least 12 times before we were able to treat her. Thanks Again.

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    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaffBilling

    Reviewed Feb. 28, 2020

    I was quite confused when Just Answer started interacting with me. I had originally gone to Microsoft because I had a problem with Word. Why was I getting Just Answer. Was this a scam I needed to avoid? Microsoft did not prepare me by telling me that Just Answer was their service to respond to my problem. Next, I was asked to provide credit card information and to pay $1 that was to be refunded. Again, RED FLAGS!!! Was this a scam. Finally I put 12-and 19-together and understood this was Microsoft's response and not a scam. With that understanding I communicated with the Just Answer person and they straightened out my problem with Word. Why would Microsoft ever imagine that everyone would know intuitively that Just Answer was a safe response when the original site visited was Microsoft?

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    JustAnswer
    Response from JustAnswer

    Hello Reginald,

    Thank you for getting in touch with us about this. We apologize for any confusion.

    We do have Experts that work on the site that are certified to resolve issues with Microsoft products, but we are not directly affiliated with Microsoft to provide support for their products.

    We are thrilled to hear that you were able to work with one of our technicians to resolve this issue and we hope that you come to see us as a resource for any future issues that you might encounter as well.

    Please reach out to us if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase

    Reviewed Feb. 28, 2020

    My expert stayed up with me for hours, answering all my questions, making sure I understood each answer and that I had an idea of what my next steps should be. I may just keep this service. And I do recommend it to others.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 28, 2020

    I love the fact that you're able to upload a picture. It’s so much easier than having to explain how something looks. Just send a quick picture and you get that piece of mind that you're not misinforming or leaving anything out!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 28, 2020

    Angora Goat with a skin problem. Dr Mike could not have helped me more. He asked a lot of questions, talked me through treatments, medications and sent me links to helpful articles. I will certainly use him again with questions. I chose to pay the extra money to have a phone call with him and I’m glad I did. I also messaged him with two follow up questions.

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    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed Feb. 28, 2020

    I needed an immediate answer to a vexing question about state law. At the time I found the website, my keyboard was not working and I could only write using a very slow and clunky on-screen keyboard. The legal advisor who addressed my question was very patient and was able to find the obscure section of state code that fully answered my question. I am very satisfied with the help and service I received from Just Answer. Incidentally, my keyboard is now functioning again so I could write this review easily.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 28, 2020

    I contacted JustAnswer regarding issues mentioned above. They were fast, friendly, patient and very helpful. Turns out we had to clear the cookies & browsing history. This had never happened to me before. I learned something new & how to handle next time. I'm not an expert at some of this! Glad I contacted you! Completely satisfied w/ resolution! Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 28, 2020

    I’ve had several problems with emails not coming in on computer and iPhone. Your experts are kind, patient and very knowledgeable.. They have spent hours resolving my computer and iPhone issues. I am so glad to have found this site and I recommend JustAnswer very highly.

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    Verified purchase

    Reviewed Feb. 27, 2020

    I just got the survey question "How likely are you to recommend JustAnswer to a friend?" Aside from clicking "10", my answer is "I already have." For anyone trying to use Windows 10 for serious software work, keeping an account on JustAnswer is a good investment.

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    Verified purchase
    TechPriceRefunds & PayoutsStaff

    Reviewed Feb. 27, 2020

    We had rented a house in Cape Coral, and finally changed our mind, choosing not to go. We thought we had 48 hours like most of the rental sites to cancel, but their policy is absolutely no refund. So I checked with Just Answer to find out if I was in my right to ask for my money back. I have received the answer from Loren from just answer, I was hoping from a different answer but it is what the contract stipulates. It saves me big amounts that a local attorney would have charged me. Thank you for your help.

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    Verified purchase
    Staff

    Reviewed Feb. 27, 2020

    I needed to know how to handle long term capital gains. The information I received was very helpful. Thank you very much. I would strongly recommend your service to my friend if they asked me for help with a problem I couldn't do.

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    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed Feb. 27, 2020

    I just started doing Just Answer which connects me to professional antiques appraisers. I’ve had two items described and valued promptly. It's super easy to use and a wonderful tool. I buy and sell a lot and this app really helps. And it's nice to get history on things I decide to hang onto.

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    Verified purchase
    Sales & MarketingMaintenanceStaff

    Reviewed Feb. 27, 2020

    The legal expert I spoke with was very helpful as he looked into the company in question and found it was likely fraudulent. This helped me to formulate a plan of action. I realize that this kind of fraud is common in the writing community and that scamming companies like these prey upon the vulnerability of writers via the defects of writers' virtues. These con artist companies are a lot like scammers who prey upon the elderly.

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    Verified purchase
    Staff

    Reviewed Feb. 27, 2020

    I had a problem with the compressor relay on my fridge. Within 15 minutes, I had received good quality input from a repair technician that proved useful. I had a second question regarding availability of a certain part within my area that he couldn't answer as his physical location was quite a distance from me – to be expected. The entire process was exactly what I was looking for.

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    Verified purchase
    Staff

    Reviewed Feb. 27, 2020

    My experience has been wonderful with Just Answer. That's why I have a monthly membership to help answer all my questions. I always send the things I can't identify to the experts and they haven't failed me yet! Thanks so much.

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    Verified purchase
    Ease of Use

    Reviewed Feb. 27, 2020

    I was assisted immediately and I am very satisfied with with the answer from the expert. It was very concise, I really recommend 'Just Answer' rather than spending hundred of dollars. Just Answer is really easy to navigate as well.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 27, 2020

    I am new to being a landlord and have come across a ton of legal situations I was not privy to before acquiring these properties. I have had many questions and phone calls with the Just Ask lawyers. They were all extremely helpful, courteous, prompt, and most of the time fun to communicate with. I am so grateful for Just Ask and would be lost plus up to my ears in legal fees without them. Thank you all a true blessing. Hal

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    Verified purchase
    PricePunctuality & SpeedEase of Use

    Reviewed Feb. 27, 2020

    Civil Judgments. It was prompt and fair. The lawyer gave me the information I needed to make a decision on how I will proceed. Definitely worth it, would recommend to a friend. Was easy to use and fairly quick to get the answer.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 27, 2020

    Legal issues in regards of loved ones estate. I was extremely impressed by the professionalism, the kindness, respect and the very prompt attention I received. The attorney I got, treated me like I hired him myself. Genuinely concerned for my issues at hand. I would absolutely recommend him to anyone. I wish I could hire him, because there's no doubt that's exactly what I would do. Thanks again, Jeremy **.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2020

    Shawn was great in all he did to help me. I think he went over and above board. He went all out to answer my questions regarding my IP Address and to help me with MX Toolbox to see if I had been blacklisted.

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    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 26, 2020

    I had questions about problems with the instrument panel on my truck; response was virtually immediate. I provided a couple of details, and the automotive expert diagnosed the problem and proposed solutions that made sense. I was also provided estimated costs for the typical repair. Very, very pleased.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 26, 2020

    I worked with two different agents concerning tax filing questions and both were very helpful. They responded quickly so I didn't have to "wait on hold" to get help or answers electronically. I was able to move forward having the correct information. I will definitely use this site in the future. Thank you for all your help!

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    Verified purchase
    Customer ServiceTechMaintenance

    Reviewed Feb. 25, 2020

    I had this issue three times - contacted Just Answers - had them do a remote fix on my computer - the first two times issue came back - the second time I was emailed instructions as to self fix the problem. Issue here was the instructions did not match the screens I was told to visit to fix. The third time - yesterday - I spent a lot of time trying to use my cell phone and computer to work with the tech - it would have been soooo much easier to be able to talk to him as going back and forth between the two machines was difficult. Got the issue fixed along with new instructions to fix future issues on my own.. I confirmed the fix routine and it works.. Over all a good experience as tech knew what he was doing.

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    Verified purchase
    Punctuality & SpeedStaffResolution

    Reviewed Feb. 25, 2020

    Most of us DIY’ers think we can find anything on the internet and do it ourselves. But we spend countless hours researching and some time more confused by many opinions posted. I was there and decided to use JustAnswer and in matter of few minutes I was chatting with Kyle, a certified tech by the car manufacturer, resolving the problem. He was able to tell me what I had to do to resolve my problem. I spent more time fixing and less time searching internet and resolved my issue quickly! Thanks Kyle for all the help. Saved me days of trial and error and money just replacing parts not needing to be. And thanks JustAnswer.

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    Verified purchase
    StaffTimeliness

    Reviewed Feb. 25, 2020

    This is the first time we used this site for a painting appraisal. We were contacted by a professional and he gave us a detail appraisal for our painting. We found this appraisal site on line. The application was very easy to set up. We received the answer to our question the same day. We plan to continue using this site.

    Thanks for all the HELP.

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    Verified purchase
    Staff

    Reviewed Feb. 25, 2020

    Found technician very helpful, patient and polite. Tried several different things and it is now working fine. Liked the idea that you could see on the computer screen methods he was trying to reach a successful conclusion. Would definitely recommend program to friends.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2020

    My Yorkie appeared to have ear mites, bought Hartz ear mite meds. On day 3, 3 hrs after drops in ear he started to whine, cry, rub his ears intensely, shake his head and heavy panting. I rinsed ears as directed on box but no better. I scrambled online for vet (no car), I found Just Answer. They took info, I entered 5.00 and waited for text from Dr. I rinsed ears again frantic I poisoned my dog. I received text back and Dr. Asked a few more questions and determined the meds were too potent. He sent a link for other drops to help him also soothe him on Amazon. Perfect, I have Amazon Prime.

    I noticed right then after the 2nd ear flush he quieted down. I was SO RELIEVED that I didn't hear "rush him to ER vet", which is what I was going to do along with Uber each way (no car). He also told me that although it sounded like possible mites it could also be ear infection or both. I learned a lesson to not diagnose my baby myself. Thankful now that I didn't have to go to ER. I can afford to take him to a proper vet. Thank You so much!!! Sincerely, Aileen & Buster

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    Verified purchase

    Reviewed Feb. 25, 2020

    After a power outage I had to restore the settings on my microwave oven and I accidentally put it in Demo Mode. Sheesh. Lucky for me I found Just Answers online and Mark was terrific. He did the necessary research and found the model-specific code to exit Demo Mode for my Panasonic microwave. It was an enormous relief and made my entire weekend as I use it endlessly.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 24, 2020

    I needed professional help is how to take care and hopefully hatch duck eggs that the mother was killed in the wild. Dr. Jeanne ** was a true blessing. She was prompt and answered my questions and concerns. She explained in detail the directions and supplies that I would need. I could not have continued this process without her help. I am now hopefully that we will have hatchlings...thanks to Jeanne. This service was fantastic!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 24, 2020

    This Site gave me the info I required. Had originally gone to my state sites and could not find what I needed. The replies I received were speedy, concise and very professional. I had many questions and they were all answered. Thank you.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 24, 2020

    Great responses and quick replies. Very helpful and ensured my questions were answered. Highly recommned for those needing some quick advice from a reliable sourse for a good price. I didnt have time to see a lawyer and was concerned about the cost of going to one also.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 23, 2020

    I sign in for $5 SMS legal advice on the 28th of Nov and did not sign up for ongoing services. I realised that my account had monthly deductions of $66 from December till now with a total amount of $198. I asked for a refund via phone. It was hung up. Went for a chat to ask for help with a lady named Pearl and she left the chat room. I am devastated with this experience.

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    JustAnswer
    Response from JustAnswer

    Hello Nyaradzo,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information are presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    Unfortunately, we aren't able to locate your account with any of the information that has been provided to ConsumerAffairs so we will reach out to you privately to gather the appropriate account information.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServiceContract & TermsSales & MarketingPriceOnline & AppRefunds & PayoutsBillingRatesValue

    Reviewed Feb. 22, 2020

    I asked for an answer to one question and when I checked my credit card online I found they had charged me for a full membership with zero notice. They went on to try and charge my credit card for charity donations that I never authorized. The charges were in $0.10 increments and never authorized by me. I reported this company to my bank credit card department and got ALL my money back, including the rip off membership that I A. never was notified of and B. the rip off "charity donations they tried to take, with zero authorization.

    Stay totally clear of these scammers unless you want to find out that they just access your credit card for any B.S. they dream up. I had to cancel my credit card and get a new one so these scum bags couldn't rip me off any further. Not worth the money. Not even worth it even if it was FREE! I checked in my so called 'account' to see if I missed something regarding these charity charges but there is zero on their website or in 'account' to stop this or to authorize it. TOTAL scam and total attempt to just rip off the public, yet the Better Business Bureau gives these scum bags an A+ rating. Makes me think these pricks are paying off the BBB for the fake rating. They have in excess of 2000 complaints!

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    JustAnswer
    Response from JustAnswer

    Hello John,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    The charity donations are taken out of the $5.00 initial deposit for the first question. This is disclosed prior to reaching the payment authorization so that you can review the charities and accept or decline, and then once again on the payment page where you enter your billing information.

    Unfortunately we aren't able to locate your account with any of the information that has been provided to ConsumerAffairs so we will reach out to you privately to gather the appropriate account information.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceRefunds & PayoutsStaffBilling

    Reviewed Feb. 20, 2020

    I was sucked into this site, I had a question and I did not realize that I was signing up for a membership, if I did not cancel within 7 days. When I saw the charge to my credit card dated 2/18/2020 for $50.00, I immediately started a online chat. I told them I did not want a membership, and was told, I was locked in. No refund, and was just cut off by the service representative.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Paul,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    We can confirm that your membership was turned off, that the most recent membership charge was refunded when you contacted Customer Support and, you will see no further recurring billing. You can continue to use the website to post questions as you need and you will be asked to place a deposit on a question-by-question basis.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceStaffBillingRates

    Reviewed Feb. 20, 2020

    I made the mistake of clicking somewhere on their site so that my 'trial' membership kicked in and then there were recurring charges every month for $66 I could not get rid of. I looked at their site multiple times and could not find a way to cancel. I eventually found a phone number on the Better Business website and managed to cancel but not until I had spent a few hundred dollars for their subscription.

    Folks, there isn't anything they are providing that you probably couldn't find just Googling it. I would stay clear of this company. They say they have a good rating on the Better Business Bureau website but if you look, and look at the number of complaints all about not being able to cancel recurring charges, should give you pause. I did not do what you are doing now: research this company before I handed over my credit card info. Just read the complaints on the BBB website and draw your own conclusions. I wish I had a warning like this before I engaged with them. If your money was my money, I would not go anywhere near this company. Do a more thorough search on your question. These people don't bring anything to the party you can't do yourself. Stay clear. There. I have done my civic duty. Good luck finding what you need to know.

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    JustAnswer
    Response from JustAnswer

    Hello William,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    In looking at your account we can confirm that you had one membership charge that was processed and refunded 2 months ago. If you are seeing hundreds of dollars of charges, you may have opened more than one account on the site. We will reach out to you privately to look into this more.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServiceContract & TermsPricePunctuality & SpeedStaffBilling

    Reviewed Feb. 18, 2020

    I needed a quick answer regarding a legal issue and found JustAnswer online. I started their trial period for $5 for one week; then to be billed $60 each month. I wrote my question and submitted it to them. I then was directed to a screen with "find attorney", "reading your question", and "contact the attorney". I waited about five minutes and it stayed on the "find attorney" button. I then clicked on an estimated wait button, and was notified my wait was about 8 minutes. An hour later, it was still "find attorney", so I clicked on the estimated wait button again, and the answer was 8 minutes again. There was a help button on the page and I noted my issue, but received an answer that all reps were busy and to call them instead.

    I went to their home page and was able to speak with a rep. I was not given any real reason why the wait was so long, and why it kept saying only 8 minutes. I asked to cancel my account; was given some options; some "free" stuff; I said please cancel; was told the supervisor would be about a minute to be online; took a few seconds, and he also kept making me various offers, to which I replied to just cancel my account. Eventually I had to tell him I wanted nothing to do with them and to cancel my account, which he finally did. It cost me $5 to go through wasting my time and being frustrated. I do not recommend this company due to their poor service.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Ross,

    Thank you for getting in touch with us about this. We're sorry for any delay that you experienced in getting a response to your Criminal Law question.

    In looking at your account I can confirm that an attorney has responded to your question, and you can view their response and reply back to them, by navigating back to the website. We will reach out to you privately here to provide a link to the website where you can reply.

    We can also confirm that your membership has been cancelled and that there will be no further charges for continuing the conversation with the attorney.

    If you need any further assistance, please don't hesitate to reach back out to us.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceOnline & AppRefunds & PayoutsStaffRates

    Reviewed Feb. 18, 2020

    Website does not give what the monthly cost. They do not email you what the monthly cost will be. I had thought it was $27/month. When I got a charge for $53 I was rather surprised. After spending a lot of time with their support they refunded $26. The service is good. $27 which I thought was the price is reasonable. $53 is high. In any case they need to have the price upfront and center on their website. Their reps couldn't even find a page where it is listed. This is a deceptive practice. Had they published the price I would have given them five stars. But since they engage in a deceptive practice I reduced it to three stars.

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    JustAnswer
    Response from JustAnswer

    Hello Walter,

    Thank you for reaching out to us about this. We're sorry for any confusion about the pricing.

    There is no set price list because we have so many different categories, and several different additional service offerings, that a price list with all potential combinations would be pretty difficult to comb through. A Car question will cost less than a Legal question in most cases, and while the Experts have the option of setting the price for a phone call, a 5 minute phone call will, in most cases, be less expensive than a phone call that lasts for an hour.

    The charge amount for the question, or for any additional service, is always presented to the customer before the charge is posted.

    Once again, we're sorry for any confusion about the pricing, please let us know if you need any other help with your account or have any more questions about the website and we're happy to help.

    Regards,

    JustAnswer Customer Care

    Michael increased rating by 1 star.
    PriceRefunds & PayoutsStaffBilling
    After a positive interaction with JustAnswer, Michael increased their star rating.

    Original Review: Feb. 15, 2020

    I posted a question about a legacy iMac computer. $5 to ask a question. Then $20 for a "private connection". I got no results from six different "experts" and abandoned this option for a fix on my computer. This morning I look at my bank account and they have charged me $46.00 for my membership. $5 + $20 + $46 = 0.

    From Just Answer: "For the cost of $5, new visitors will post a question and receive a 7-Day Trial Membership that automatically transitions into a full membership after the 7th day. Membership fees are collected each month until our member decides to cancel their membership. The cost of the Full Membership, along with the details of the trial period are outlined and displayed on the same page where you submit your billing information, just before you post your question. There is no obligation whatsoever, and the membership can be canceled at any time. We hope this helps to clear up any confusion you may have had regarding your charges." After an exchange on chat session JustAnswer agreed to refund the $46.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Michael,

    Thank you for getting in touch with us about your account. We're sorry for any frustration about the billing.

    We're glad to hear that you were able to get in touch with our Customer Care team and we can confirm that the recurring billing on your account has been cancelled.

    Please reach back out to us if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Feb. 14, 2020

    I reached out to this company in November and was assured there wouldn't be further deductions from my account as I cancelled right after receiving the appraisal. So I was surprised in December when they took $28 from my account. I called and was assured it wouldn't happen again. It's February now and they are STILL taking $28/mo from my account! I called in yet again today. I am severely hearing impaired and begged the heavily accented lady to transfer me to someone I could understand. She kept refusing saying she could help me. Did she? I have no idea because of my hearing. Best I could tell I got an apology and my "membership" is cancelled.

    This is the 2nd time I've requested cancellation but I have no faith the debits will stop since they didn't back in December. I am on disability and cannot afford the luxury of $28/month for someone to be on call to answer questions for me and I'm out now over $100 when it was supposed to be $5 so BUYER BEWARE! Apologies don't pay my bills and that's all you will get after they've gone rogue and taken unauthorized monies from you!

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    JustAnswer
    Response from JustAnswer

    hello Elizabeth,

    Thank you for reaching out to us about this. We're sorry for any frustration but we're definitely here to help.

    In checking our system we have no record of any contact from the phone number or E-mail address that you provided to Consumer Affairs. We also have no record of an account on our site tied to this contact information.

    It might be that you used different information in order to register your account or contact us from. If you did send a cancellation request and it was not processed, we're happy to process that now and issue a refund for any back charges.

    We've reached out to you privately here to gather the necessary account information and we hope to hear back from you soon.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 14, 2020

    Thank You isn't good enough for my Appreciation for the Attorney's assistance and response(s). I really felt that he cared about helping me solve my problem. His follow-up was timely and really helped me through my thinking process. Would definitely recommend this available assistance to other people.

    Thanks for your vote!
    Justin increased rating by 1 star.
    Customer ServicePriceRefunds & Payouts
    After a positive interaction with JustAnswer, Justin increased their star rating.

    Original Review: Feb. 14, 2020

    I was told that I would be on a trial, but that I would be told before my card was charged. I asked the guy a question about my home entertainment system and he told me to unplug it and then plug it back in. When that didn't work he wanted $26 to call him. I declined and was surprised to find out they had already charged my card $1. I asked for my money back, and to be deleted, and there was no real response at all.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Justin,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. The $1.00 charge that was processed was for the 7-day trial period that started today (2/14/2020)

    In looking at your account we can confirm that your account was closed, your was membership was turned off and the $1.00 deposit was refunded as well.

    The $26.00 offer for the phone call is optional, and can be closed using either the 'X' in the upper right-hand corner of the offer box, or by clicking the 'No Thanks' link. Technicians will sometimes offer a phone call for a small extra charge, if they feel that the phone call will help to resolve the issue faster, or help to add context to a technical solution. You can always continue the conversation in the chat on the website for no additional charge though. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed Feb. 13, 2020

    Help to resolve no start condition on 2007 Chrysler minivan. Kevin ** provided excellent help to resolve the issue over the phone while I described functions at the vehicle. Could not have resolved the issue without his excellent help. Thanks for your help and patience with me. He walked me through the complete process to remove and replace the defective ignition switch.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Feb. 13, 2020

    Very satisfied. I sent my question in and within 15 minutes I had an answer that was very helpful and guided me in the right direction. I now know what I need to do to send to the insurance company to help solve my problem. Thanks again

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 13, 2020

    I had an excellent conversation with a very knowledgeable attorney. He took the time to be a good listener, asked pertinent questions that flowed with the conversation, which in the end provided me a better path forward with how to address my concern and situation. I would not hesitate to call this service or provide a referral to these folks in the future.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Feb. 13, 2020

    Your system is overly complicated for me to use. I was on live chat answering questions when the technician I was chatting with told me to wait and he would return "momentarily". He never did then I was flooded with emails that seemed to be from three different sources. I still need to set up my laptop set up to print. If you can fix my issue call me at ** or reply to this survey request. Tom **.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hi there Tom,

    We're sorry that you haven't gotten a resolution to your Printer issue yet. We'll reach out and reconnect you with the technician who can continue working to resolve your concern.

    You'll receive an E-mail notification when you get a response from the Technician, as well as an SMS if you opted into text message notifications.

    Please reach back out to us if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Staff

    Reviewed Feb. 13, 2020

    I was very pleased with the outcome re my inquiry. Much relieved but not completed until fees are paid to the aged care facility. The next step is to secure the funds and make plans there-after. Understanding the legal issues is paramount to me, both for now and into the future. Many thanks, Diane.

    Thanks for your vote!
    Verified purchase
    Julie increased rating by 3 stars.
    Customer ServicePunctuality & Speed
    After a positive interaction with JustAnswer, Julie increased their star rating.

    Original Review: Feb. 13, 2020

    I was very happy with my first experience with this service. Dr ** was quick to respond and made me feel at ease. She understood my limited contact with this wild Mustang & even checked back on her later that day. Shipping fever should clear up in about a week.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Julie,

    Thank you for getting in touch with us about this experience. We're thrilled to hear that the Vet was helpful and we hope that your horse is doing better at this point.

    Please let us know if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer Service

    Reviewed Feb. 13, 2020

    I am happy with the response. Ford technical expert provided useful technical information that may solve my problem of erratic A/C performance. Will test sensors to find if any faults exist and replace if necessary. I will follow the recommendation as soon as I can.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedEase of Use

    Reviewed Feb. 13, 2020

    Easy to use, quick response. Really put my mind at ease. Everything Dr. ** said was accurate. He told me what I could expect and it was right on the money. It was also very affordable. I won’t hesitate to use this service again if I need to. Thanks again Dr. **.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 13, 2020

    Thank you. Im much relaxed now. This was an awesome experience. You were here when I needed to talk to someone. Strong communication. I think this says it all. I will let people know this is the place to go to for medical help. They are always there.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 12, 2020

    I have been asking a lot of questions about how to amend my tax return, so far I am getting great results and help. I have been dealing with 2 people and both of them are great. Any question I have asked them they get back to me with a fast response.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Linda,

    This is great to hear.

    As tax season draws closer, the anxiety to make sure everything on our taxes is correct can get a little overwhelming and we recognize that. We recognize that this is an important subject to customers, but we also know that people don't want to spend hundreds and hundreds of dollars for peace of mind about their taxes.

    Our goal is get the most accurate information relevant to your specific situation, from seasoned professionals, back to you as quickly as possible, at a reasonable price.

    That way you can get your taxes done, and get on with more enjoyable things in life :)

    Regards,

    JustAnswer Customer Care

    Verified purchase
    StaffTransparencyTimeliness

    Reviewed Feb. 12, 2020

    My math tutor was amazing. Her explanation was followed with simple steps in detail. I asked almost 10 questions and the answers were well written out so I could understand each step. When I needed more clarification, she explained it without hesitation. I found a tutor within minutes of asking my questions.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 12, 2020

    Quick professional service at your finger tips with an SAE certified tech on all makes and models of vehicles if you need extra support and advice to get the job done. I’ve been using Just Answer for a few years now and I find it very useful in different service and aspects of daily life.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Feb. 12, 2020

    The response time and accuracy of information is great! I’ve used Just Answers twice now for two totally different subjects and am very impressed with them. I will definitely use them again as well as tell others about the service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 12, 2020

    I had a question about how large an H beam would need to be to support load, the engineer gave me a couple of recommendations, after some thought I changed design and contacted him again and he then gave me another recommendation that fit my budget, very helpful!

    Thanks for your vote!
    Customer ServiceRefunds & Payouts

    Reviewed Feb. 12, 2020

    I thought I paid £5 for advice but they enrolled me without my asking in a monthly subscription at £25.00 and deducted this twice from my card before I realised. I had not used the service but they refuse to refund the money they took from my card, claiming they had informed me in an email. Whether or not they did is beside the point that I did not look out for this because I never requested the service.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello GF,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Staff

    Reviewed Feb. 12, 2020

    Leah us the most amazing therapist. Her insight, and knowledge of human behavior and how it relates to relationship is spot on and unparalleled. She has helped me tremendously with my current issues. She has guided me in the right direction every time.

    T

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Feb. 12, 2020

    Peter was very knowledgeable and helped me a great deal with my issue. I still have to run a vacuum check on engine and I'm going to run a test on my fuel system by checking the fuel pressure just to ensure fuel pump is doing its job. It was well worth the time to contact Peter.

    Thanks for your vote!
    Verified purchase
    Contract & TermsCoveragePriceStaff

    Reviewed Feb. 12, 2020

    Your expert Louie is a genius! He helped me fix a problem that I may have spent money and time on that I just do not have, he made it simple and it cost me nothing. Thanks partner. You saved my pride and joy.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 11, 2020

    My first and LAST concussion. Looked up stuff like crazy started to panic. Symptoms some similar, some way different. Told the Dr the story and whatever he said made me feel a whole lot better and offered encouragement that it would get progressively better.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRefunds & PayoutsHonesty & Transparency

    Reviewed Feb. 10, 2020

    Contacted them 2 weeks ago for advice. Call went well. Paid $27.00 for the service. Now they are charging me an annual fee of $34.00 and will not give me a refund for a service I did not request. This is a terrible and dishonest means of doing business and generating revenue. State Attorney Generals should have this company on their radar.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Kevin,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 9, 2020

    I was looking for assistance on my Honeywell Speaks Z wave not showing a program button so I could sync it with my TC Connect alarm app. The online start was very good, but I never got a contact by the Technician that was committed to happen within 30 minutes. I have run out of time waiting well past the 30 minutes with no reply. Very inconvenient because I live 2 hours away from the place where the issues is. Serious flaw in their system with no follow up. After they got my $5. They lost interest I guess.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Derek,

    Thank you for letting us know about this. We're sorry for the delay that you experienced in getting a response.

    It looks like we've taken on a lot of questions in the HVAC category due to the cold snap on the east coast and right now the technicians are working their way through the list of open questions.

    We've marked your question high-priority and reached out to a category moderator to locate an Expert for you as quickly as possible.

    You will receive an E-mail notification when a response in received, and a text message, if you opted into SMS notification.

    Please reach back out to us if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Customer ServiceContract & TermsTechPriceStaffBillingTransparency

    Reviewed Feb. 8, 2020

    Updated on 02/16/2020: This is a follow-up to prior complaint of the past week. Since I contacted you, JustAnswer.com has reversed 1 of 2 monthly fees. The first fee should also be reversed. I did not knowingly sign a contract. The mission of the company is to give professional verbal advice. I never contacted Just Answer by phone. I have never spoken to anyone identifying themselves as an employee of JustAnswer. I consider this billing practice fraudulent and the reversal of one of two fees fraudulent. Even the dollar fee is fraudulent as I was not aware that I would be charged. Can you imagine being charged for every query to be charged! Come on, folks!!

    Original Review: I was unaware that by merely clicking on the response that I was in a contract which had to be cancelled within 7 days to avoid ongoing monthly fees of $46.50. Not until I received my bank statement did I have any awareness of the entity known as JUSTANSWER.COM. They were designed to provide live professionals like doctors and lawyers to answer questions to the general public not to ensure people like me just trying to figure out problems with the computer. WOW.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Kathryn,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    In looking at your account it appears that you had contacted us about a software issue that you were having and we were able to connect you with a technician to help resolve the problem.

    We can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 7, 2020

    I don't know why I was charged $29. When I tried to use the "free trial" the vet I was connected with didn't even help me! He told me "it would be easier to speak over the phone" and that "it wouldn't cost me extra since I wasn't the one to request a phone call" so I told him that he could call me. Then he tells me "ok well go ahead and request a call". HOW IS THAT HELPFUL?!? He literally just got done saying since I didn't request it it would cost me and then tells me to go ahead and request it. This whole setup is a scam and costing people money when they are in a panic and looking for help!

    I ended up calling my local Emergency Vet and they helped me FOR FREE! Actually helped me not give me the run around and wasting my time while my dog was in need! I will never use this site ever again nor will I recommend it to anyone I know. Very unhappy with your service. Very unprofessional. Using customers for their money in their time of need, such a shame!

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Danielle,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    We apologize for the confusion about the phone call. We will reach out to the Expert to make sure that he understands how the phone call charge works. There is an additional charge for a phone call, but you can continue the conversation free of charge through the chat feature on the website.

    We can confirm that your membership was turned off and the most recent membership charge on the account has been refunded.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 6, 2020

    I paid for a trial membership to ask if an antique appraiser could decipher the pe celebs signature on an old etching. I did not click the “just call” button, which, to my understanding, would have been $34. I chatted with an expert who had my answer within 15 minutes. The secret is not to choose to talk on a call and to cancel your membership immediately after your question has been answered.

    Thanks for your vote!
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 4, 2020

    Useless, waste of time and money! Totally false advertising and false promise! I cant believe all those positive feedback, I bet they are all paid reviews! I started my trial membership 5 days ago. I submitted my questions regarding a relatively simple property rental/purchase issue. I still didn't get any answer. I submitted same inquiry 3 times and none of them answered, first one picked by a lawyer and he said it's not his specialty and he will refer me someone else but nothing happened and no answer to my following messages.

    Second time the notification showed a lawyer handling the case, but then the inquiry is closed without any answer. Third one, not picked up and not answered at all! I send 2 emails to support, both answered with almost same content and they said "oh sorry, we are marking your inquiry as priority and should be answered shortly" but still nothing after 2 days. They don't deliver what they promised as a business and worse waste time of people with in need of help. I don't even know if what they are doing, "false promising and advertising" is legal at all, clearly a proper law service can answer this not JustAnswer.

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    JustAnswer
    Response from JustAnswer

    Hello Ergin,

    Thank you for getting in touch with us about this. We're sorry for any frustration that you've experienced.

    We've taken a look at your account and it appears that you posted a first question which you appeared very happy with, where you rated the response form the attorney as Excellent. It then appears that you posted a second conversation but there is no question there. The second post appears to be just a set of documents, with no reference to what you would like reviewed or what you need assistance with. It also appears that you posted the documents without a question several times, the duplicate conversation strings were closed to avoid duplicating the review efforts of the attorneys.

    We will reach out to you privately to see if we can clarify what your request was and we can even reconnect you with the first attorney that you spoke with.

    We look forward to working with you on this issue.

    Regards,

    JustAnswer Customer Care

    Emily increased rating by 3 stars.
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & Payouts
    After a positive interaction with JustAnswer, Emily increased their star rating.

    Original Review: Feb. 3, 2020

    I signed up for the $1 7 days trial to ask 1 question. After I asked my question and got my answer, I immediately followed the steps to cancel my membership provided on the bottom of the page. Carefully, I followed every step to ensure that I would not be charged. I Completely finished the cancelation process but was never sent anything. 5 days later. They charged my card $50. When I asked for my money back, they asked for a confirmation email that was never sent. This is a SCAM!!! Never sign up unless you want to waste $50 monthly.

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    JustAnswer
    Response from JustAnswer

    Hello Emily,

    Thank you for getting in touch with us about this. We're sorry for any frustration about the billing on the site.

    We are still looking into this and will reach out to you to gather more details about the process that you followed. In the mean-time we can confirm that your membership has bene turned off and that the most recent membership charge has been refunded.

    If you need any further assistance, please respond to us here, or by contacting our Customer Care team from the Help Page on the website.

    Regards,

    Customer ServicePrice

    Reviewed Feb. 1, 2020

    They say it’s $5 but when you write in your question they tell you you have to talk on the phone and that will cost $50. No other options. So $5 down the drain. Rip off for sure. I asked if I had to pay that but they just dropped me as soon as I didn’t pay the $50.

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    JustAnswer
    Response from JustAnswer

    Hello Laurie,

    Thank you for getting in touch with us about this. We're sorry for any confusion experienced in navigating the site.

    The phone call offers are optional, and presented to customer's either by the Expert, or from the system if it's determined that a phone call might be an easier, faster way to have the conversation. You can always close the phone call offers through either the "X" in the upper right hand corner of the box, or by clicking on the "No Thanks" option next to accept button.

    We can see that you did decline the phone call offer and that a doctor has responded to you to see if there are any further questions that you needed to discuss through the chat feature. There is no further charge for continuing to chat. We will reach out to you privately here in order to reconnect you with the doctor and make sure any other concerns are resolved.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Feb. 1, 2020

    When I was submitting my question, $65 membership was hidden somewhere that I didn't see. Probably, it designed somehow that you can't see easily. They charged me $5 trial and then $65 after a week. I immediately contacted them to ask about canceling my membership and refund me. They weren't responsive at all. They knew that I'm canceling anyway. Why they should care? Extremely unsatisfied with the customer service.

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    JustAnswer
    Response from JustAnswer

    Hello Masoud,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    We can confirm that your membership was turned off, that the most recent membership charge was refunded when you contacted Customer Support and, you will see no further recurring billing. You can continue to use the website to post questions as you need, you will be asked to re-enter new billing information, and you will be asked to place a deposit on a question-by-question basis.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Jan. 31, 2020

    Very frustrating to work with. I canceled my subscription within the trial. I was charged this month again for something I already canceled. I tried to work with customer service to resolve the issue and they were not helpful at all. All I wanted was a simple refund for something I didn’t approve and claim that I don’t have time for. So sad that companies like this take it advantage of people.

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    JustAnswer
    Response from JustAnswer

    Hello C,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

    We can confirm that your membership was turned off, that the most recent membership charge was refunded when you contacted Customer Support and, you will see no further recurring billing. You can continue to use the website to post questions as you need, you will be asked to re-enter new billing information, and you will be asked to place a deposit on a question-by-question basis.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    PriceRefunds & PayoutsStaff

    Reviewed Jan. 30, 2020

    This company is such a rip off. I asked my question, got a lame short answer. Then when I tried to cancel twice they ignored my Cancel Request, then charged me and would not issue my REFUND! I am so upset and will tell the world about how they are terrible. Instead of helping people, they are robbing them. They should be ashamed.

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    JustAnswer
    Response from JustAnswer

    Hello Bev,

    Thank you for reaching out to us about this issue and we apologize for any frustration you've experienced.

    If you had attempted to process a cancellation and were unable to do so, we can definitely get a refund processed for you.

    Unfortunately there is not enough information in your review to pull up your account. We've sent you a private message in order to gather more info that will allow us to locate your account and take any action necessary.

    We look forward to hearing back from you.

    Regards,

    JustAnswer Customer Care

    Customer ServiceSales & MarketingPriceStaffCommunication

    Reviewed Jan. 30, 2020

    Was told I need to pay $1 to get a question answered. It was a simple question and the technician responding was below par in his technical ability to answer based on his answer. I was then charge $50 which no one told me it would cost this much. This is scam in the worst way!!!

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    The expert I chatted with online was very knowledgeable about the question of the model number of my rifle. I was very pleased. I would recommend based on my experience. I will use Just Answer in the future when I need a question answered.

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    Verified purchase

    Reviewed Jan. 29, 2020

    Had a problem with the shift lever locking in park and wanted a little info before taking the car in. Mike texted me several times with ideas and additional questions. He pinpointed several things to mention to the mechanic. I'm pleased to go into this with some good info. Thanks, Mike!

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    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 29, 2020

    I had an issue in the cold with a propane powered forklift out of warranty. I wanted a second opinion and was happy with the answer as it confirmed my suspicions. Saved a call out charge. Great service if it's always this good.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 29, 2020

    The first doctor gave an answer that showed he had not listened to my question. The second doctor was helpful. I received a communication that Just Answer was charging me $50 for a telephone consultation. I did not have a phone conversation. I’ve contacted repeatedly about this but received no reply.

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    JustAnswer
    Response from JustAnswer

    Hello,

    Thank you for reaching out to us about this issue and we apologize for any frustration you've experienced. Unfortunately there is not enough information in your review to pull up your account.

    If you were charged for a phone call that you did not receive then we can definitely get that charge refunded.

    We've reached out to you privately to gather the appropriate information to locate your account and properly assist you. We look forward to hearing back from you.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServicePriceTimeliness

    Reviewed Jan. 29, 2020

    I had a question which I wasn’t sure what to do about it. And keep it cheap, as lawyers are expensive to have on the end of a phone. The lawyer contacted me within minutes and gave me a straight simple answer. Just what I needed! Thanks!!

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    Dr. ** was totally awesome! He really helped with the question I had about dizziness!! He was also very patient and very easy to communicate with. I would definitely recommend him to family and friends. This service is awesome too! I have asked two questions in 4 days. You can’t beat the trail for $5! Thanks again!!

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    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed Jan. 29, 2020

    Unusual problem with a GE lighting circuit. Several contacts with Austin. He led me thru different tests to find the fix. I am now waiting a part that was ordered. I think this will be the solution. He responded promptly to each question. I gave him a 5 star rating and he is on my favorite tech list for his effort and concern.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    I took a 7 day trial subscription to get info and values on some antiques. So far, so good. I got a little mixed up with entering some items but my expert, Rarewares, patiently and kindly got me back on track. Responses have been timely and informative. 10 stars to Rarewares and Just Answer.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceRates

    Reviewed Jan. 29, 2020

    I submitted an item for repair at a local merchant and received a written receipt for the cost. Six weeks later, they called and informed me that the price had increased. They also told me that the repair had so far not even started. I expressed concern at the price increase, but they told me that I would have to pay the increase. After consulting with a lawyer, I learned that I did not have to pay the increase. I called the merchant, and after mentioning that I had consulted a lawyer, the merchant quickly changed their mind and now I only have to pay the original amount.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    2015 GMC Denali. Passenger side, rear parking light problem. Discussed what I had already checked. Was advised to check a couple other things. We finally came to a point where narrowed down the problem, and though beyond my technical comfort level, at least I can take to the shop, and save me some money and them the time of finding the source of the problem. Was very helpful, informative and had great follow up questions and answers.

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    Verified purchase
    MaintenanceStaff

    Reviewed Jan. 29, 2020

    My e-Mail was not working, no incoming or outgoing.. The tech took over my computer and within 5 minutes the problem was solved. Very professional. What more can I say since I was very pleased with Just Answer. Way to go! "YEA!"

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 29, 2020

    I’ve had a lot of years working in The legal field and I know a bit about attorneys and various aspects of law. When I found this source, I was a little skeptical, but after the first question and the clear, reasoned advice along with citation and links to statutes, I became a believer. Since then, I’ve had several questions in real estate and other law and found all attorneys to be expert and quick to respond and their advice confirms and adds to what I thought was the right approach. Providing the actual statute or law is awesome. Who could find all that as a lay person? And in less than -5 minutes. I highly recommend this service. I believe it can save people a lot of money and time and headaches.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    I was told when I retired I didn't have to pay taxes if I kept working. Brett and Lane explained everything I needed to know. I just have one more question that I didn't think of when talking to Lane. I turn 70 years old in 18 days, do I still pay taxes then too? Thank you both helping me.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 29, 2020

    I have been a subscriber to Just Answer for 5-6 years. It is very satisfying to know I have a variety of experts in many fields (attorneys, real estate, accountants, doctors, veterinarians, etc.) that I can quickly contact and discuss a particular problem. I always receive prompt and competent answers and may have to ask more questions during the discussions. The experts will always continue to provide the best answers until you are satisfied. Sometimes it works out in one day, or may happen over several days. They are my ace up the sleeve. Love it!

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    Verified purchase
    Punctuality & SpeedStaffResolution

    Reviewed Jan. 29, 2020

    I've asked a couple questions - and both were answered quickly and thoroughly. My first question was about IT technical help and the second was a legal issue I've been concerned about for a few years. The IT expert's answer resolved my issue immediate - and as for the legal issue, I now feel confident in what I need to do at this point. I have been very happy with this service, and the quality experts answering the questions.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    The attorney I spoke with gave me great advice on my next steps dealing with an injury. His personal experience with the issue really helped. Although, they can’t give actual legal advice contractually, they are able to lead you in the best possible direction and tell you your various options to make an educated decision toward future progression of your situation.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Jan. 29, 2020

    We got a quick response on the value of our antique furniture. It confirmed that we were in the ballpark as a list price on Ebay, so it supported listing the price a little lower and it saved us listing fees. Good investment!

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    Firearms. Was wanting to give my granddaughter something special for her 13th birthday. So I decided I wanted to give her my 1947 Winchester 3232 My husband had bought for me. Signed up for the service and within 10 min Jon one of the appraisers got back with me. Very knowledgeable and pleasant to work with, Will be working with you more in the future.

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    Verified purchase
    CoverageMaintenance

    Reviewed Jan. 29, 2020

    I have a problem with my printer. At first the tech I was talking to gave me some instructions and signed out. The second tech I dealt with gave me other instructions that weren’t anywhere even close to my problem. The THIRD tech I spoke with went over my problem, instructions, and results. He instructed me to try yet another procedure. He asked me when we purchased the printer (12 to 18 months ago). At that time he informed me that I would have to contact the manufacturer of my printer to fix my problem. That is who I THOUGHT I was talking with. I didn’t think my printer was too old for a tech to know something about it.

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    JustAnswer
    Response from JustAnswer

    Hello Pam,

    Thank you for getting in touch with us about this. We're sorry that you weren't able to get the problem resolved in this case.

    Many of these older, cheaper, printers are designed to be thrown away when they break, and in the case of your printer, it appears to have an undiagnosed hardware issue, which would likely require you to take the entire machine apart. Ultimately, the technicians that were assisting you referred you back to the manufacturer as a result of the age of the machine (3+ years) and the generic nature of the hardware error.

    We can see that at this time your deposit ahs been refunded and while we were not able to assist you, we do hope that HP was able to able to resolve the problem for you.

    If you need any further assistance, please do not hesitate to reach back out to us.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    Working with Carter to answer some outstanding tax questions has been convenient and very helpful. The information he provided us helped plan our taxes for our small business. He has responded quickly whenever we have reached out. He is professional and always makes sure we have covered what we are looking for and encourages us to ask any other questions we may have.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    I was just asking if my dog was pregnant or having a false pregnancy. Was showing most signs except the belly swaying and no puppies yet. Not too sure but was helpful. Thanks for the advise and maybe next time it'll be a successful litter.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    I requested information on vintage silver pieces and received a very fast response with exactly the information I needed. Very pleased with Antique expert and have told friends about JustAnswer site. A pleasure to deal with a knowledgeable expert regarding vintage Rogers Smith New Haven silver pieces.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    May case is somewhat complicated but my interview with John ** was most constructive as he was quick to understand my case. Very happy with his recommendations. He is very particular in what he had to say with gave me a lot more confident that I have a very worthwhile case.

    Walter

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    He helped me understand the difficult questions allowing me to help my daughter study for a test and quickly helped me solve a problem right as she was walking into the classroom and did not complain about the time urgency. A+ tutor today 1/28/2020.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 29, 2020

    Thank you for the prompt answer and for offering further assistance. You make it easy to ask questions and send pictures or other information. I like it that you follow-up and that I can get more information if required and if you have it. I will use your service again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    Transmission ZF8 jeep shifting behaviour. I have never used these guys before but have been pleasantly surprised by the helpful attitude. With Chris help we have been able to isolate where my issue originates. We have not yet been able to effect a change in behaviour but with the current direction I believe we are getting somewhere. Much appreciated.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed Jan. 29, 2020

    I’m working on an Estate sale and used the Antique Advisers for prices some collectibles and wow it was great. Quick response. I was working with Rarewares and she was quick with the answers I needed. However I was new to it and I guess I violated something by asking to many questions and I was deactivated. I didn’t read the details before starting out.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    I needed critical information from a lawyer when I contacted J A for the first time last night after 11 p.m. In less than 15 minutes after stating my issue, I was in contact with a knowledgeable, courteous, lawyer, who provided all I needed! I'd definitely use this wonderful service again.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    Just Answer got my e-mail up and running again, and I really appreciate their prompt and successful help. I could not have asked for better! When my son is overseas, e-mail is frequently my only way of contact. With the current virus scare going on out there, I was especially concerned, because it appears to be worldwide.

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    Verified purchase

    Reviewed Jan. 28, 2020

    I asked that a decade old Doonesbury cartoon episode be located. It was related to some inter-service rivalry between IRAQ veteran Toggle (Leo) and his college professor, a Marine veteran. Took 2 days but N Calif Military Lawyer did it!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    Talk with Doctor had helped to determine emergency room visit. Settled my concern/panic whether or not to make a trip to Purdue University urgent care. P.S. all is well with treatment from my normal Vet. We go back for follow-up visit next week.

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    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    Our TV set went to a black screen while watching a program on PBS. It had sound but no picture. Since it was late I didn't do anything to check. The next evening I checked the trouble shooting guide online and came across a link to this website. I tried it out on chat and very soon the technician was able to say what the problem probably was and sent links to parts supply and a tech repair place in my area. Although the set was beyond an economical repair costwise I still found the advice he gave me to be valuable and was quickly given. Highly recommended.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Jan. 28, 2020

    The first person I had to help me took it as far as she could take it and then she notified me that she was giving my question to a expert and in a few hours Mike got back to me with a printed document that had all my answer on it. Very please with this company and their employees. The extra help from Mike did not cost me anything. I would recommend them to anyone. Thank You.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    This online resource is the best! I have utilized Just Answer’s assistance twice. Extremely caring Veterinary advice during the time of a hurricane evacuation. Unfortunately, my tiny 2 pound Yorkie, Lulu had a liver shunt. The advice and guidance she gave me provided assistance using my own household items to keep her alive for 3 days until I could get her to her veterinarian.

    Attorney advice when my own only wanted fast money and wouldn’t answer my questions. He actually told me to take a very small settlement or he would not represent me beyond this point. I counter offered prior to my inquiry here, and got 4 times the settlement offer! My attorney who never called me for weeks suddenly has called 4 times a day, left voicemails and sent emails trying to get my final approval of the settlement. I needed advise on the jargon in the final settlement and received it here. I certainly no longer trusted my actual attorney, but I couldn’t fire him during negotiations. Invaluable advice both times.

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    JustAnswer
    Response from JustAnswer

    Hello Donna,

    Thank you for telling us about this experience. We're thrilled to hear that you've been able to get good advice, and reassurance from a spectrum of Experts on the site, and we'll pass your thanks back to the Experts as well.

    We hope that you keep us in mind for any future questions that pop-up.

    Reach back out to us if you need anything.

    Regards,

    JustAnswer Customer Care

    Verified purchase

    Reviewed Jan. 28, 2020

    It was a weekend, and I was chatting with a vet in minutes. Thank you so very much. It was great. He addressed my concerns and put us at ease. It would have been a long weekend were it not for this remarkable service. I highly recommend it to everyone that loves their pet. Thanks again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    This service provides peace of mind. Qualified and verified doctors answer questions to assist your understanding of your medical questions. Follow up questions are always answered as well. I have had a number of medical questions from lab results to a medical condition that have been explained with recovery advice. I couldnt be more pleased.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    I have awful health anxiety. Whenever I’m worried about something, I used to go right to the emergency department. Using JustAnswer has helped ease my mind (and wallet) when I have a concern that might not need immediate medical attention, but I’m worried enough about that I want an opinion from a professional. I’ve also used this to talk to veterinarians when my dog was sick. Such a great idea for an app and I’ve already recommended it to two friends at work.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    Information was great. Response time was outstanding. Thanks. Will be using this service again. For the small repair work needed this is a plus for people in need. Have a new project in mind and will need good information. Thanks.

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed Jan. 28, 2020

    There was no help..your employees say they're going to help but didn't. There was no answer after 3 days. At least a no would of satisfied me. Your employees dodged my question. Not good on my part. I was first to ask what happened. No follow thru on your part. Sorry to say I would never recommend you. Your company is a fraud. Sorry I had to go t act you over and over. I will report this to the appropriate people..you say you can answer anything but you really can't. That's fraud. That's my honest opinion. Sorry.

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    JustAnswer
    Response from JustAnswer

    Hello Robert,

    Thank you for getting in touch with us about this. We're terribly sorry that you didn't receive a response to your question. It looks like the question ahs been closed and refunded but we'll reach out to you to make sure that you still get your answer.

    Please respond to us here if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 28, 2020

    I have used Just Answer for many questions in various different situations. I am very pleased with the services and responses from the experts. I have received most answers very quickly and have been able to communicate with the experts very efficiently. I would recommend this service and have done so to a few friends and they are also very satisfied.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    The people were responsive and understood the issue and were quick to present a solution. A very good experience. I will be happy to use the service again if I encounter a problem. Thank you for your kind and swift attention.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Jan. 28, 2020

    My dachshund has a injury to the back. The doctor was very helpful in his explanation as what to do. I followed his advice and my little girl is very comfortable and I will also be going to a vet also per his instructions for X-rays to fully examine the full response for future prognosis to see what the future holds for my puppy, thanks to your fast response.

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Jan. 28, 2020

    I went to the GE website, hoping to get an answer to a technical question. I navigated my way to the JustAnswer page and began a real time chat. After a little screening, I joined for the 7 day membership. I then was put in touch with Tyler, an appliance technician (make that Expert). I stated my question and received the answser in quick-time. We are very satisfied with JustAnswer. An honest 5-star experiance.

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    Price

    Reviewed Jan. 28, 2020

    I left the site feeling more confident with the answers to my questions. My time is limited and the process of Just Answer is convenient very affordable. It provided me with precise one-to-one answers that I could not have gotten from just fishing online for answers. Moreover, the cost options are very flexible.

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    CoverageMaintenanceStaffTimeliness

    Reviewed Jan. 28, 2020

    I replaced the thermostat for my heat pump and, although, the instructions said that the re-wiring was straight forward it wasn't. Color codes did not match. After reading other websites for help I finally texted Just Answer. After a few questions about my problem, I was connected to BillyHVAC. Again I described my problem, and sent him some photos of the old and new wiring setup. Almost immediately he suggested I change two wires and told me how to program my new thermostat to match my system. Within minutes my system was working perfectly. If you're really stuck with a problem, Just Answer just might be the answer.

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    Verified purchase
    CoverageMaintenance

    Reviewed Jan. 28, 2020

    Printer was printing but page black. Ibrahim immediately diagnosed the problem. Told me how to fix it and presto my printer was working! It took me longer to figure out how to give him 5 stars! It was a simple fix, but I wasn’t the one with the knowledge. I’d use this service again. Ask for Ibrahim! Thank you!

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    CoveragePriceMaintenanceStaff

    Reviewed Jan. 28, 2020

    If you reading this it means you trying to work on your vehicle problems yourself. It was hard for me to decide to pay Just Answer for the first time. To my surprise I had professional and experienced Mechanic to answer my question. He guided me in the right direction, provided diagrams and part numbers I needed to buy, and in the end, I was able to replace the part, and get back on the road. I was trying Just Answer for a couple of years with different vehicles I was working on, before decided to subscribe to get unlimited questions answered. I think it worth it, and I don’t have to worry about going over budget at the end of my chat.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Jan. 28, 2020

    Questions related to terminated associate and using final payroll period. Employee was on a forgivable draw vs commission schedule. Inquired about using the last pay period against the arrears and whatever the remainder would be applied to the net payout. Attorney was quick to reply. Good service for quick simple questions and needs.

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    Verified purchase

    Reviewed Jan. 28, 2020

    Biro solved a printer download problem that Canon tech support was unable to solve. I would highly recommend them. After spending two frustrating hours, Biro enabled me to meet a crucial deadline. In this age of technology, you need an independent agency that can solve problems that the manufacturer no longer provides the personnel resources to satisfy their customers.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    I have used this service before. I appreciate the attorney's and their response. I was able to move forward in each instance with knowledge that helped my decision. I have used Just Answer twice now. I would recommend to others.

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    Verified purchase

    Reviewed Jan. 28, 2020

    I didn't know the star button below the 7 number had a name other than the star button. Even at 80 years you can still learn something. I've been working to get my new fax copier etc machine online for about two weeks but couldn't figure out where the tone button was???

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    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed Jan. 28, 2020

    Very helpful technician. Diagnosed my problem with my Fisher and Paykel machine. He told me what part to buy and sent me a link to a Youtube video on how to fix it. I would call this service again. Thank you.

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    Verified purchase

    Reviewed Jan. 28, 2020

    I hear all types of rumors on laws and regulations for Canadians visiting the USA and finally finding expertise answers was a relief. I can use this information to advise others. And legal advice will be kept in my journal and used if needed. Thank you for the information.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 28, 2020

    Car dealership told me I was to receive a refund. They dragged out sending it to me. I couldn’t get other lawyers to return my calls. Had several questions about filing a lawsuit. The website was easy. Israel was quick, and answered all my questions.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    Easily contacted Cyberghost support team. Spoke with Ellen at length, who subsequently referred me to Pete, their TECH man. Pete gave me simple straightforward answers to my problem. I followed Pete's instructions & all went well. I thoroughly recommend Cyberghost & their support structure. Kind regards to you all. Pete ** from the Sunshine Coast, Queensland, Australia.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 28, 2020

    The Attorney was helpful. I was having an online romance with a Soldier on an application called Hangout. Told me the truth, that it was a scam to get money from a supposed soldier. The attorney was very professional, yet sympathetic.

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    Pat increased rating by 2 stars.
    Customer ServicePrice
    After a positive interaction with JustAnswer, Pat increased their star rating.

    Original Review: Jan. 28, 2020

    Signed up for a "7 day Trial" for $5, next thing I know I am getting a monthly charge. Appliance question was answered in minutes, followed by multiple emails a day for over a week. Now I am on the hook for month's fees over a simple question. Buyer beware, read all the fine print.

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    JustAnswer
    Response from JustAnswer

    Hello Pat,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    We can confirm that it looks like you spoke with a Customer Care representative yesterday, and that your membership was turned off and the membership charge on the account was refunded.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServicePriceOnline & AppTimeliness

    Reviewed Jan. 28, 2020

    We just started collecting antiques. We were wondering what our treasures were worth. I found JustAnswer.com on my phone and had answers on two items within minutes. I can see you offer more than antiques, so we will be back for sure!

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    Profile pic of the author.
    Customer ServiceSales & Marketing

    Reviewed Jan. 26, 2020

    I uploaded pictures to JustAnswer and was advised by the "Expert" that she was not familiar with my Chinaware and I would be hearing from another "Expert". It's been two weeks and still nothing. Have tried to communicate to the original expert assigned when she is online, but she won't respond either. Do not trust this website. It's a big scam!

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    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Jan. 26, 2020

    I contacted Justanswer.com thinking I was contacting HP. My printer wasn't working and somehow I was connected to Just Answer. They charged me $1.00 to help. They did not solve my problem. 3 months later, I realized I was being billed for a "membership" of $46.00 per month that I never agreed to. I never "signed" a contract, nor did I agree to one! When I contacted them, to cancel my membership, they refunded only the current month, not all the charges. Shame on me for not checking my credit card balances closely, as I assumed (again, stupid on my part) they were refunding the entire amount I was charged.

    Today I called and found out that if I had called within 90 days, I would have been refunded my money. My initial call was within the 90 days, and the only refund I got was for one month, not all 3. Shame on them for not refunding all my money at the time. Very disappointed in this company, for charging a membership when it was never brought to my attention on the initial phone call!

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    JustAnswer
    Response from JustAnswer

    Hello Karen,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    We can confirm that your membership was turned off and the most recent membership charge on the account, and the only charge eligible for a refund at the time, was refunded when you called us back in October of 2019. There has been no additional billing on this account since then.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsBillingRatesTransparency

    Reviewed Jan. 23, 2020

    Updated on 01/23/2020: I've been liaising with your team 4 times in the last 24 hours, this is the 4th time I have explained that at NO time did I receive emails from your organisation confirming that I had signed up for a monthly membership. Neither have I received emails confirming monthly payments from my credit card. Your actions are criminal, you owe me 35 months @ $95 per month - over $3000 Justanswer have taken unlawfully from my credit card - plus interest.

    Where does your company get off on stealing over $3000+ interest from a consumer from April 2017 to January 2020? Read my question history, I posted 1 question, check my history after that, no questions asked since early 2017 - what does that tell you? And yet you're still charging me $95 per month without sending confirmation emails to me about taking monthly payments from my credit card? Send the forensics to check my email account because they will find absolutely NO email correspondence from your organisation! I want 35 months @95 per month reimbursed to me immediately!

    Original Review: Be careful, Just Answer were taking monthly membership payments of $95 per month for the past two years. They lure you in with a $5 promo 'ask a question' which I used. However, according to their customer service whom I called this morning the monthly payments were charged because I did not cancel the promo offer after 7 days of service use which meant I was automatically signed up for payments of $95 per month. This is daylight robbery, this type of practice should not be allowed, there should be measures in place to protect consumers. I would suggest sending 2+ emails to the consumer reconfirming the offer of cancellation. I did not receive this at all. I do not recommend this service at all, if you do proceed read the fine print otherwise you're out of pocket for eternity - or until you discover the monthly charges but in my case, not soon enough.

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    JustAnswer
    Response from JustAnswer

    Hello Moana,

    Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    We can confirm that your membership was turned off and the most recent membership charge on the account was refunded. you will see no further recurring billing. You can continue to use the website to post questions as you need but you will be asked to place a deposit on a question-by-question basis.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Sales & MarketingPriceHonesty & Transparency

    Reviewed Jan. 20, 2020

    I signed on for free trial for one question. Was told pay 5.00 and I can go back and forth asking question until I understood. The company is now charging my debit card 50.00.. I was lied to, at my lowest time in my life needing just one person I can trust can't even trust a lawyer!! I don't have 50.00.

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    JustAnswer
    Response from JustAnswer

    Hello Tonya,

    Thanks for letting us know about this. We are glad to hear that you were happy with the responses from the attorney but we're sorry for any confusion about the payment for the site.

    The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.

    We can confirm that your membership was turned off and the most recent membership charge on the account was refunded. you will see no further recurring billing. You can continue to use the website to post questions as you need but you will be asked to place a deposit on a question-by-question basis.

    Please reach out to us if you need any further assistance and we're happy to help in any way we can.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Jan. 17, 2020

    I dealt with Nora and was pleased with the speed that she responded to me. Nora also took the time to explain what the market looked like presently for these items. The prices she also quoted were in the range I was expecting. Now to put them up for sale, and hope they find a great home. Thank you for your help.

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed Jan. 17, 2020

    I have an issue going on with a car dealership around improper repairs that they performed. I was set up with Lou who had many years of experience with my type of vehicle. He was able to help me cut through the lies and excuses that the dealership was making, and add support to my case against them. He also provided me an 800 number to vehicle manufacturer to discuss what was going on and file a complaint against the dealership. Hoping to stay away from taking them to court, but if I have to my case is stronger because of Lou.

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    Punctuality & Speed

    Reviewed Jan. 17, 2020

    Appraisal. Nora did a great job getting me the information I was asking for. Fast and efficient! The value she gave me wasn't what I was hoping for but I know it was defiantly accurate. Super easy process, and I would use her again. Thanks! Tom

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    I've submitted questions three times so far to Rarewares Antique Expert. Their response is almost immediate. They are extremely knowledgeable - I don't know how they know so much about all these random antiques, including dates and values. Thank you Rarewares for everything. If only all of life's answers were this simple as "Just Answer"!

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    Verified purchase
    Customer Service

    Reviewed Jan. 17, 2020

    I was given good logical answers to my tax questions in a timely manner. They reinforced what I thought were the answers. And they gave me some insights as to different ways to think about my question. I was surprised that the experts were there for me at the times that I called.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    JustAnswer technical support for Facebook are always helpful. I use them often. I am grateful for JustAnswer. I don't know what I would do without them. They help me when Facebook stonewalls me. Everyone I have talked to at JustAnswer technical support has been helpful to me. I recommend them.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 17, 2020

    I received a quick and succinct response, even as an international client. A qualified attorney satisfactorily answered my question about the legality of an annulment from the Philippines in the US. I will use them again should the need arise, especially for legal issues. I've reviewed many other questions and responses concerning other subjects, and they too, look to be on the mark.

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    Verified purchase
    CoverageStaff

    Reviewed Jan. 17, 2020

    Andrew master diagnostic technician in Oregon. My first experience with JustAnswer was questions to help me repair my 2007 Buick Lucerne CXS. I have to tell Just Answer that you were very lucky to have a guy like Andrew to be able to professionally diagnose and help people repair their vehicles on their own.

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    Verified purchase
    CoverageTechMaintenanceStaff

    Reviewed Jan. 16, 2020

    Intermittent electrical problem with 2017 Subaru Outback. In a phrase, “this guy knows his stuff“! I have had an intermittent problem with my reverse cross traffic system going offline with no obvious cause, such as a bump in the road, sudden braking or acceleration. This followed three trips to the dealer after they replaced the sensor that had been damaged when I backed into a post. They had given up on my car, but the advice I got here will help me when I go to another Subaru repair shop.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    I lost my instrument cluster, radio controls and heat/air controls as well as the displays for all of them. The tech. had me test a number items, ruling things out along the way. He eventually narrowed it to a couple fuses, then we found the problem. Anyone that has ever tried to track down an electrical problem in a car knows what a difficult task it can be. I was amazed that he was able to track it down remotely. The issue was repaired in less than 90 minutes. (If I already had my tools out, it would have been completed sooner.) I was extremely impressed with his diagnostic abilities and ability to explain everything in plain language.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 16, 2020

    I asked a question for a structural engineer that was very straightforward. I got no answer after an hour and contacted Customer Service. They promised to escalate it and get me an answer that they said is normally answered within 10-15 minutes. After another hour I contacted them again and they promised to get me an answer very quickly. Here we are 24 hours later and still no answer. Save your money and time.

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    JustAnswer
    Response from JustAnswer

    Hello Ward,

    Thank you for getting in touch with us about this. We're sorry for the delay.

    The Structural Engineering category is on the newer side and we're still working to bring new Experts on board. All of the Experts in this category are working structural engineers and may have to work their replies around working on other projects. We do hope that you still find the service to be of value with the extremely reduced cost compared to bringing a structural engineer out to your job site.

    We can see that you've been able to connect with one of the engineers though and we'll reach out to make sure that you are both able to connect.

    If you need any further assistance with your account, please don't hesitate to reach out.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 16, 2020

    Immigration Procedure/Law. The attorney I worked with answered my questions quickly and directly. She also directed me to a complimentary website that was very helpful with assisting in my research. I was very impressed - and relieved to find the information without too much stress.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2020

    I had a computer software problem that I couldn't find solution to on my own. I contacted Just Answer and they were on it immediately even though it was 10:00 PM my time. Ultimately I solved the problem on my own. I had a cable misconnected. Even so, I was very impressed with Just Answer's quick response and trove of ideas the representative gave me.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 16, 2020

    I needed antique and vintage furniture appraisals. The research and appraisals were provided quickly. The ability to have a second, or more, appraisal from additional experts was reassuring that I had an accurate appraisals. If I had a question I could communicate with the expert by texting directly with them. I highly recommend JustAnswer and I will definitely use them again.

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    Verified purchase
    StaffBilling

    Reviewed Jan. 16, 2020

    I was concerned because my dog ate 2 pieces of fabric and only one had passed through. It had been 2 weeks. My dog showed no signs of discomfort but I wanted to know what I could do to help it along. I was also concerned about how long it could be in her without causing damage (I.e: infection, etc) and what to look for if she didn’t pass it. The vet suggested pumpkin at each meal. I followed his instructions and after 4 days she produced the intruder! Thank you for saving a big vet bill! The culprit!

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    Verified purchase
    PricePunctuality & SpeedBilling

    Reviewed Jan. 16, 2020

    Value of a 100.00 dollar bill. The service was pretty fast, and the person I got to give me values was very nice to deal with. Based on this transaction, I am sure to use again. I usually don't like giving information out, but so far so good. It seems like a safe website to deal with.

    Craig

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    Verified purchase
    PriceStaffRates

    Reviewed Jan. 16, 2020

    Technician was very knowledgeable and helpful with his recommendation — he gave me a specific diagram and parts list, indicating the specific part I needed. It had the part number associated with it, and a reference to a company which offered to sell it to me for a particular price.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 16, 2020

    I was extremely happy with the easinesss of applying for advice and the prompt reply that I got. My question was if my son's partner has the legal right to insist that the word wife and son be included on his headstone even though they were not his wife or son.

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    Verified purchase

    Reviewed Jan. 16, 2020

    Nephew, age 25, passed away and parents wanted an autopsy but coroner advised OK State Law prohibited autopsy unless crime related. I asked for clarification and got it. Thank you. My nephew's parents thank you also. We know the steps to take if and when information is needed.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Jan. 15, 2020

    I gave ** a 5 star rating. To show my appreciation I gave a "Texas" invite to come to Texas for some Creole and shrimp. I know that none of the vets can accept. It was a jester of appreciation. Here is her reply --- "HAHA that's hilarious but I think I will be staying here." To me that was sort of a rude reply and rather sarcastic. It wasn't meant to be "hilarious". It was a simple jester of being courteous. Sorry to be a bother.

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    JustAnswer
    Response from JustAnswer

    Hi there Dennis,

    Thanks for reaching out about this. We're glad to hear that the advice from the Vet was helpful but we're sorry to hear that you came away from the experience believing she was being rude.

    Most of the Experts on the site are working with 10s of different clients each day and tend to be very, very busy. It seems that she may have responded quickly to your hospitality, but we're sure that she wasn't intending to be rude. We'll reach out and see if the Vet can reconnect with you.

    Please reach out to us if you need any further assistance.

    Regards,

    JustAnswer Customer Care

    Verified purchase
    StaffBilling

    Reviewed Jan. 15, 2020

    I was having trouble finding how to contact a KDP expert to discuss how payments to authors are dispersed and when; also whether a purchaser needs a Kindle reader or other device to access book purchased. Took a little while to answer, but Aaron ** was extremely helpful, patient and polite. Job well done!

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsTransparency

    Reviewed Jan. 15, 2020

    After getting a less than satisfactory explanation from a local contractor regarding a problem with my boiler I contacted JustAnswer to confirm the diagnosis. My expert responded quickly and was able to figure out what the contractor had failed to notice on site. Considering what I paid for a house call this was money well spent.

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    Verified purchase
    Punctuality & SpeedMaintenance

    Reviewed Jan. 15, 2020

    Automotive Problem - Subaru. Had a problem with engine that two mechanics were unable to fix. Expert found information quickly and gave me some ideas on how to approach the repair. Was more efficient than the online searches I was doing myself. Met my expectations.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2020

    Your team was prompt and helpful. They seemed to know what I was talking about and were able to help me in a way that was easily understandable. They also suggested I have it checked further to make sure it was actually the problem.

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    Verified purchase
    Staff

    Reviewed Jan. 15, 2020

    Since 1995 I have has GI issues that my family Dr couldn't figure out, referred to a surgeon...no luck, then referred to a GI Dr here with no help. Within 10 minutes, this Dr was able to find my problem and get me the help I needed.

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    StaffTimeliness

    Reviewed Jan. 15, 2020

    My cat was injured. Dr ** contacted me within minutes. I opted for text only. He guided me through a few physically checks and asked the same questions a vet in office would. I ended up going to the vet anyway, my cat was still in pain the next day, but it was definitely helpful. He also gave me advice on a different issue too.

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    Staff

    Reviewed Jan. 15, 2020

    When I get problem (reset password of SAMSUNG DVR), First, I try to get solution from IT shop and SAMSUNG Thailand. I still had no idea to solve. When I ask problem to JustAnswer, I feel good of JustAnswer friendly. Now I understood that the Password is the top security of SAMSUNG, so very hard to reset this password. Then problem could not be solved by ourself (should be solved by SAMSUNG only). By friendly and shortly, JustAnswer try and work with me to find out the solution, this feel good will be kept in my memory. I appreciate this.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    I was very pleased with the response time for my inquiry. The legal professional that assisted me was very timely in responding and explained things to me that made it easy to understand. She made sure I was satisfied and comfortable with her recommendations before she ended our communication.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 15, 2020

    I received prompt and helpful advice and they kept seeing if I was OK with their response. Very nice people. Would recommend this as another form of research for any assistance you require. Good knowledge base of the experts.

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    Verified purchase
    Staff

    Reviewed Jan. 14, 2020

    I was having trouble casting my laptop to my tv. The tech was very responsive and helpful. It turns out I just need a new tv, but he helped me figure that out! I was able to correspond with him via text message until all my questions were answered.

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    Staff

    Reviewed Jan. 14, 2020

    John was very helpful to answer my legal questions. He gave me a roadmap to follow the process. He is very knowledgeable. I will try to keep him as my expert. I will recommend him to anyone. I am satisfied with service.

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    Staff

    Reviewed Jan. 14, 2020

    This is a great app. I used it to judge if I should take my Jewels pup in to the vet. I decided to, it turns out she has floating kneecaps which is common in her size and breed. I also recommend looking up big procedures like surgery on YouTube before taking the jump. I'm glad I did. It saved me a bunch of money and gave other options to take care of the problem.

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    Staff

    Reviewed Jan. 14, 2020

    Debra was amazing. Put my mind at ease. I would definitely recommend this site to anyone. These people really know the law and really know how to get results efficiently. After seeing what can happen and being able to chat with a paralegal I will never get in that situation again.

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    Verified purchase
    Maintenance

    Reviewed Jan. 14, 2020

    A dentist made my mother top dentures but she has been having trouble with them fitting and they make her gag. I suspected they were not made properly but she was forced to wear them anyway. I sent in pictures of the mess and was given the best advice of what was wrong with them and what needed to be fixed. I am content now that I was right and will be taking the messed up mouth piece back to the dentist to get it made correctly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2020

    My cat, Josh, was not able to cough up his hairballs anymore and would walk up the steps slowly at my dad's... I just moved in and didn't have steps before and never noticed. He's 15yrs and Dr. ** got back to me promptly and told me what to do with the hairball remedy and half a baby aspirin a few times a week. I thank you so much for your help, Dr. **!

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 14, 2020

    I am being overwhelmed with junk mail, and my important mail is going to my junk mail. The man helped me come up with a process to make my email account smarter when filtering. It will take a few days or maybe a couple of weeks, but I feel positive I have a process to deal with this issues.

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    Customer ServiceCoveragePriceStaffLoan Process

    Reviewed Jan. 14, 2020

    Recently, I purchased a very expensive pair of thermal binoculars. I loaned them to my brother in law and when he returned them to me, something wasn't working properly. These binoculars are highly technical and I had no idea how to repair the problem. To make matters worse, the manual that comes with them is very poorly written, offering minimal information. However, the company, Pulsar, did refer to Just Answer as a possible for problem solving. I contacted Just Answer and explained my problem and "Rusty" started to respond. After a rather long exchange, everything is working properly. The technician, Rusty, was incredibly patient and very helpful. These binoculars are very high tech and incredibly sensitive. Rusty made things very clear and understandable and the exchange of information was perfect.

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    MaintenanceStaff

    Reviewed Jan. 14, 2020

    My new router had got stock to another function on my fax machine when it was installed and doing crazy things but wouldn’t print. He remotely fixed the problem I had spent an hour trying to fix. Took longer than I thought, but we got it fixed, very professional and knew what he was doing, I don’t work on computers much since I retired. But I do keep the books for my church. End of year giving and a printer that wouldn’t print. I was panicked.

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    Punctuality & Speed

    Reviewed Jan. 14, 2020

    I have two profiles on one FB account. Didn't know you could do it, but my newly restored computer didn't automatically link me with my old profile, I thought it was lost. I checked it out and the posted answer to delete the 'Page". It's not a FB Page. It's two profiles on one account. No one can figure it out. However, they were quick to answer.

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    JustAnswer Company Information

    Social media:
    Company Name:
    JustAnswer
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    440 N Barranca Ave #7508
    City:
    Covina
    State/Province:
    CA
    Postal Code:
    91723
    Country:
    United States
    Website:
    www.justanswer.com