JustAnswer Reviews

Tech got in touch with me quickly. He was professional, knowledgeable, pleasant and affable. He quickly diagnosed problem and patiently talked me through the fix. He waited while I got necessary tools. I was and am very satisfied with service.

Accurate information on how to repair. Provided where I might find what I needed, was supplied along with a couple of other tips. Gave prompt and complete response. Would use Application again. Easy to use. Not sure what else I can say, I accomplished what it was supposed to. Not allowing me to proceed with my life.

The veterinarian I spoke with offered me empathic advice for my 13 year old dog who was having blood in her urine. Her advice also included "when" and "where" to take my dog if the need for emergency services arose. The advice proved very helpful when I took her to emergency services the next day.

Hello there, from Australia. Please note: Company is a scam. Do not apply for a $2 urgent phone call. It does not EVENTUATE & they will illegally overcharged & make unauthorized transactions on your bank account. I authorized for a $2 transaction fee for a Vet Phone call to gain urgent medical information, which did not happen! Zero call received! Then to find out they processed an unauthorized second withdrawal for $42.00 on top of the $2 phone call fee (that let me say again did not happen). Please note, no service has been received as per this website. They will not REFUND for a service that never eventuated & falsely processed unauthorized transactions. No contact from JUSTANSWER.COM. BEWARE. IT'S A SCAM COMPANY. FRAUDULENT/FALSE ACTIVITY FROM YOUR COMPANY.

I had a question about adding my ex to birth certificate and the “legal expert” provided no help and told me I could just walk into court anytime without and paperwork or appointment and tell the judge what I wanted???? No you can’t. I learned more by just searching. He was not interested and vague in helping.

Needed help with legal service. Talked to an automated response robot for a while until it asked me to pay $2 for the answer and redirected me to payment page. I entered my credit card details and the payment went through. But when I checked my credit card statement, I was charged $2 and $86. I got really mad so I talked to customer service. They told me that $86 is for the subscription which is not refundable. And disconnected me. I am going to file a written complain in 'Competition Bureau Canada' about them.

For some reason Justanswer.com actually issued a refund for the May charge to my credit card. Since the original problem I called about was successfully answered and work I raise my review to a 4 star review.

They are sneaky and dishonest about their costs. A 3 minute conversation cost me $65 instead of the advertised $5 and signed me up for a monthly subscription I don’t want or need. Don’t get sucked into this scam.

Could not get computer to work normally. Within 5 minutes problem was solved. The tech that helped me was wonderful to work with. He was very patient and took time to work with a non technical person. However, a charge of $46 showed up on my credit card that was not knowingly authorized. The only charge I was aware of was $1 that also showed up. I will not pay the $46. Please remove the $46 charge and explain why I was charged.

In a new area - I had NOwhere to turn to get help. I went online and found Dr Emily who immediately reached out from Bay Area! She gave me information I needed. Sure enough it took 2 weeks (tomorrow) to get her settled: vest, use litter box, come from under bed!!

I am disabled and need to get my dog some medication to help ease the pain he is going through right now because of arthritis pain. Your response time was great, and the vet answered my questions honestly and I felt he understood the problem well enough to prescribe the right medication. Of course, I had been going to a well-known national chain of doctors. Funny thing though the vet wanted to see my dog when all I needed was a prescription and quite by accident, I found the medication on their website with detailed instructions on dosage and how often it should be administered. Great Job in answering my questions.

I lost a presentation that I had 18 slides. I Pressed the wrong key, and that was the start of a nightmare. I still have not found the presentation and it's not because the expert that was assigned to my account wasn't helpful. Thomas was the hardest working person, he didn't quit trying to find the presentation.

The technician assigned to me to help resolve my issue with the Lenovo Intel CORE i5 desktop, where the internet access kept connecting, dropping, attempting, connecting, then dropping was resolved quickly by the tech. He walked me through uninstalling the network driver, restart my computer, which reinstalled a driver, and problem resolved. WOOHOO! Thank you for your professionalism, quick response, and resolution to my problem. 5-STARS!

It took at least 10 minutes for someone to answer my initial question. And, after that question was answered I waited approx 5 to 10 minutes between all other questions. I eventually figured out my problem by myself while I was on the phone waiting. Asked to be called on my cell phone and never received a call.

I installed a MDH Pioneer 2770 with backup camera, the camera stayed on all the time, pioneer recommended their camera, so I purchased that and same issue and they couldn't figure out the issue. The Justanswer tech walked me through the wiring already tried and had me test the wires, determined a relay was needed, and I purchased same day and was wired up want working within hours when it's been broke over a week. Great job to Anthony, the tech who assisted me.

I was curious on how to remove a 53 yr old mark on my state level infraction from a federal record. It is beyond my comprehension to allow such a violation to remain, when under current laws, a misdemeanor ticket would be issued, if that!

After an innocent automatic Chrome update, my MS Word and Excel would not work. I tried many things on my own to fix it, to no avail. Finally, saw JustAnswer.com online and their tech guy really saved my bacon. Thanks, Abraham! It did cost $41, and while I wish it was less, I am happy that my laptop is working again.

Very helpful, informative, professional and confident in delivering information and referring me as to what I needed to have and do in order to help a family member be exonerated and released who was falsely incarcerated. He was released today, Monday May 13, 2024! Thank you all so very much. This means everything to us!

My dog was bitten by something while going outside and the vet was able to advise what to do, what signs/symptoms to watch for and to call back if there was any change. Saved me a trip to the Emergency clinic! Thank you! I would highly recommend the service especially if you’re in need of a quick answer.

Hey you were great. It was scary how fast you got in touch with me and Louie was a great guy to talk to. I don’t really know how all this works but for the first contact great job. He told me what to look for, what to check and how to relay info back.

I don’t think this liked me too much from the phone call. I felt as if you were just trying to rush me off the phone. Wasn’t patient and just automatically assuming things. And also don’t appreciate you talking to me the way you did. Don’t know if you were having a bad night or what but for future reference don’t talk to ppl like they are stupid. Not everyone is knowledgeable in your field. Waste of 5 dollars.

Never signed up, agreed to pay, never asked a question - had a deduction for $1.00 & then a few days later $45.00 deducted. Today they tried to upgrade me to a PROFESSIONAL account & attempted to withdraw an additional $45.00 when my bank refused to pay! I called and talked to someone & he refunded $46.00 & canceled the account I never signed up for!

I was in the middle of discussing my issue and the attorney just disappeared. I am also an attorney, but do not concentrate in landlord tenant. I know that he did not finish answering my question for the amount of money that I’ve just spent. This is unacceptable and I want a refund.

My dogs have eaten harmful foods twice in the last 2 weeks. Both times on a weekend evening. We were able to receive a call from the Just Answer vets each time and guided us through 2 stressful evenings. Both our dogs are fine and we are thankful for the support we were able to get.

The second vet I talked to on here told me something I didn't even consider. My rooster might have injured his spinal cord and or have nerve damage and that's why he isn't walking or standing. She also gave me multiple links for medication to help him and advised me if he doesn't get better with treatment (\which could be a possibility) then I will have to make the tough decision. Other vets just told me give him this and that and then stop responding.

He was very patient, very helpful, and very polite!!! I do not use a cell phone and he verified me with call waiting, That was very clever. He`s a helpful guy!!! I am very pleased to speak with a human being and not an automation. That was a welcome surprise!!! It`s the first time I was able to speak with a person in all my years with Amazon.

I had contacted Bally Sports and attempted to renew my subscription. Somehow I was transferred to your organization and interacted with someone claiming, apparently from your organization, who ask me what I wanted to subscribe. I informed him it was Bally Sports Detroit. I thought the request was being processed. He requested that I give him some time to complete the transaction. He never responded after that. I received a message from my credit card company indicating that a charge of forty some dollars had been made against my card. The charge should not have exceeded $21 for Bally Sports. The name given as your representative was Mian **. I subsequently canceled my credit card and will contest the charge once posted. If there was a mistake made on the part of Mr. **, or if there is confusion on my part regarding this matter, I would appreciate an explanation.

The person that I spoke to gave me an alternative to pursuing this matter through the court system. I will probably end up with this matter in litigation, I have a path forward that I was unaware of. I will use the Adult elderly Financial Abuse laws in effect currently. I did have a previous experience with the Elder Abuse section at Oregon DHS.

My compass would show low battery and soon after shut down. A new one costs $350 to $500. The manufacturer does not service these and states that there are no user serviceable parts inside. The representative at JustAnswer.com helped me identify the battery that I need to replace. It is currently on order for under $40 delivered. That’s a pretty good savings!

Won my small claims case, and the defendant isn't going to pay. Need to find a way to collect. I've never had to sue anyone before the entire court system thing has been a challenge. I have left-side brain damage so trying to put events in order is difficult and make key points in order so it all makes sense. The attorneys here have been fantastic. I wish there was a way to send a recorded reply versus typing one.

Freezer was snow and refrigerator did not cool. @matthew** worked through understanding model, its age, etc, and recommended one solution. It did not work, but said to contact him again. He suggested unplugging refrigerator, opening doors, and completely defrosting for 24 hours on Friday. I did. On Saturday night, I replugged in. It is Monday and all seems fine. Thanks you, Matthew.

Allison was very helpful in appraising my grandmother's heirlooms. Even when I was slow in posting, she was understanding. I would not hesitate to use this service again. The wait time for her appraisals was not long. She even asked if she could call me when I was struggling with the technology.

This is a terrible company that uses deceptive practices. Advertising that it only cost $1 when in fact, the minimum that you can pay is an additional $55 is intentionally misleading. If you want to charge $55, that’s fine, just charge $55. But don’t advertise it only cost $1. All they are doing is trying to capture people's credit card numbers and hope that they missed the fact that the actual cost is $55. I asked a question and all I got was a regurgitated answer from a two second Google search. The point of asking an “expert“ was to find something I couldn’t find myself.

Had an issue and I knew I Was overlooking something so after searching online I found Just Answer. Thankfully I got Jeremy, an experienced mechanic, sent him some pictures and he was able to tell me exactly what I needed to do. His detailed explanation and directions worked like a charm!

Had to get help trouble shooting an electrical problem on a older Yamaha 50HP. It took only 19 minutes on the phone problem was solved. Great tool to have when work on something you don't mess with everyday, I was about to have to bring the boat to a shop and spend 300 to 400 dollars but all it cost $40 and the new part. Thanks.

My experience with Just Answer actually was a 5. I received an answer almost immediately from Brian **. Brian was very helpful with his advice, plus he was kind when acknowledging the loss of my brother.

Confusing form, clarified my responsibility. Appreciate the quick response. Will use again if needed. I am not an attorney so legal-ease meant to confuse process for common man is rampant in what is a pretty straightforward process.

I got the answers I needed in minutes, however the Just Answer website was very misleading. I saw the button to click on to ask an attorney a question. It said it was $5 to join so I did. Immediately I was charged an additional $60. I had no idea why or what this charge was for. The attorney couldn't tell me about the charges either so I actually still don't know. I tried to contact Just Answer for an explanation but that was fruitless. I plan to cancel my membership as soon as I have resolved my legal situation so that I will not be charged again for next month. I'm giving 4 stars for the attorney and zero for Just Answer. The WORST customer service ever.

It was easy, quick and accurate! I called on a Thursday afternoon and within 5 minutes the technician was on the phone. He was easy to communicate with and made a correct diagnosis of my problem. Since this was a warranty issue, he referred me to the manufacturer and I was able to get the service that I need.

Had no good answers for what was going on As to why I had spongy breaks and also never got back to me on a wiring diagram for axillary vacuum booster Or a testing procedure for the vacuum booster. All he had to say was that he was stumped and would have to do some checking.

I was VERY pleased with hour quick response to my refund! Thank you! I made a mistake of accepting the just ask of $1.00. I didn't see any place I was going to be charged for a month. My refund came in good time. But next time I need to be much more careful. But your staff was very courteous. A thank you to all of you.

I have been scammed by the real estate agent. I sent the information to the State of Florida Dept of Business and Professional regulation. They agreed to something very vague and said that an administrative complaint was being filed, and that they wanted me as a witness on the case. But that does nothing for me, it has established that there was wrongdoing. But I need to take it to court to recover damages.

Saturday morning, my Border Collie suddenly had a bad limp in a back leg. He couldn't put weight on his leg. The clinic was closed. I called here and reached Dr. **. She was excellent at going through everything that could be wrong, and urging me to reach my vet on Monday. She calmed me down with some knowledge. After a very idle weekend, Leo will be seeing his vet.

She was very knowledgeable and was able to address my question satisfactorily. She was very helpful. I had a legal question regarding my husband's passing and what I was entitled to receive and how to take care of it. She answered my question in a way that I was able to understand. I would definitely recommend her expertise.

My cat had thrown up a blood-like substance and the vets were closed. Just ask was able to get me in touch with a vet quickly. The vet and the overall experience of using this service helped me understand what the potential issue could be and some controlling actions until I could see a vet in office. Thank you for the help!

Our little Pomeranian suddenly began experiencing some type of severe pain on a Saturday morning. She was crying, drooling excessively and stretching out on her belly. Rebecca, the veterinarian that I spoke with, was able to quickly assess the situation. She was caring and seemed genuinely concerned about our baby. She offered a few possibilities of what she thought the problem could be and gave us an easy solution to try before we resorted to finding an emergency clinic. Fortunately the solution she offered did the trick and we were able to spare our dog a stressful emergency vet visit. The experience was a very positive one and I would definitely reach out to JustAnswer again for advice.

When your product expert, Adam, heard about the problem, he sprang into action....as if by "magic" and displayed the same human dynamics that one would expect from a fictional comic book character....like "SUPERMAN"! Thank you so much! The LORD should bless you for your decision to employ a truly wise man such as..Adam! Your Obedient Servant, Old Bill **, age, 86.

Do NOT use Microsoft Customer service! They entice you with an offer for one dollar (fully refundable they say) and then bill a monthly fee of $46 thru a company called JustAsk. I (like many others) will be reporting them to the Better Business Bureau. They also ask you for a donation (a tip) for the person who assisted you. THIS IS A SCAM FROM START TO FINISH.

I had a few questions re SS and Medicare for which I couldn't find answers on other sites. I clicked on JustAnswer and posed my questions. The info on the left-hand side boasted only an initial $5 fee. What quickly popped up was a list of canned responses which had nothing to do with my questions. I was offered the option of receiving a direct call to my phone number and that it would be "right away". I waited over 30 minutes, during which I stated several times in the chat that I was still waiting. No response from them during that time. Never a phone call. At no time was I informed on the charges but when I checked my Credit Card- Surprise ! $55 charge. I finally gave up and switched to other browser sessions.

Chat bot tells you it's $5 to ask a question, then when you're transferred over for payment they charge $5 fee PLUS a $35 MONTHLY RECURRING MEMBERSHIP FEE that's not mentioned!! According to their website they are an A+ BBB accredited business, their not, they are B rated with HUNDREDS of complaints filed against them. I don't even know if the person that I spoke to was really a veterinarian, although she was pleasant. I did have to google and research my own answer, since it took over an hour to get a reply back regarding if an ingredient was safe to give my pet.

Thank you for the refund.

Got connected with a technician (Dino) who was extremely patient and professional. Guided me through potential sources of the problem, asked me to send pictures and eventually was able to solve the problem and open the washer door that was stuck with clothes inside using the emergency door opener. Thank you very much!

My enquiries were answered and all relevant assistance was provided which has helped my me find a way to proceed to get my certificate issued. I was directed to the NT Ombudsman's office, where she will make further enquiries prosecute her case. I am following all instructions provided to help assist me with this case. Hopefully I can get a positive outcome.

I want my money back. I never agreed to $30.00. I did agree to $39.00. I cannot speak with someone I cannot understand. Cancel my subscription and refund me $30.00! I did not receive any information. Refund me, refund me, refund me!

SSA sent me a letter saying i was being underpaid (their math), then months later I get a letter saying they'd been overpaying me and were going to take the lump sum in the near future. This was admittedly their error, in both cases. I spent the money wisely. JustAnswer.com gave me the proper forms I needed to be prepared for which way SSA was going to target me next. I pray that the recent filing challenging their decision, wins the battle in my favor.

As any aquarist knows, finding an aquatic vet isn’t easy…. I had a question about an issue with my fish’s fins and the vet responded immediately with a course of action. She suggested an antibiotic for him. Now my little guy is doing much better! Thank you! I’m keeping this subscription specifically for help with my tanks!

Very good answered all my questions. Looking for answers on some inheritance issues and what I need to do. Recommendations were good. Was very prompt in getting back to my emails. Thank you very much for being there to answer my questions. I will possibly use you again for different purposes.

I signed on when I thought I needed help. The charge was $2 and I thought that was fair for my simple question. Unfortunately I realized right away that my issue was more complex so I cancelled on the spot and only then saw that they charged my card $68. I protested. They listened. They offered a refund and I felt good about that. I can wholeheartedly recommend their high standards.

I thought I was paying for a question. I was charged $35 for membership I don't want and can't afford. Your ad was misleading! Can't trust anyone these days. I want this canceled and I will post my comment. It's not right that you take $35 out of my account. Now I have to go get another card. Scammers is everywhere.

While trying to reach Tesla service, I mistakenly signed up on the Just Answer app. After speaking with a mechanic, I realized that this wasn’t affiliated with Tesla and I immediately canceled my subscription. Nino from Just Answer was helpful in canceling the $39 monthly charge. Thank you so much!

First agent reacted immediately and transferred the call to second agent who has 40 years of experience. He asked all the right questions and patiently waited for me to follow his instructions (I'm 80 years old). He made me feel good! And mutual trust was quickly established. Glad to refer to friends and family.

Our dog had her tail amputated, and she was bleeding. Of course, it was late on a Saturday night. We were frantic, but we reached out to JustAnswer, and a Dr. Mark ** was on the line with us quickly. He recommended we take her to an urgent care, but he was also reassuring that she would be OK, and that the vet visit was a precaution. Very grateful!

As you can tell by the one star reviews and the boilerplate response (which this post will get), this company employs deceptive business practices to extract a subscription fee from customers. It was extremely unclear that I was agreeing to the subscription fee when getting a question answered. If this company wanted to be reputable, they would make it clear with a CLEAR message that you are agreeing to the subscription. It is buried. I usually don't fall for scams and extra fees but this smarmy one slipped by.

it to a "real" doctor. I have been an RN, BSN, MSN for over 40 years. I am not stupid. I do understand signs and symptoms, and am very proactive with these kinds of situations. Yes, she is going to a "real" doctor, but in the meantime, while we wait for an appointment, I will begin to treat her accordingly. Total waste of my time.

I was curious as to whether there was a tax incentive for supporting family members with living costs. Basically answer is no. I am disappointed at the cost for obtaining that answer. I wish there was a more fair remuneration process. I will be hesitant to use this service again and will not recommend it to others.

I was very pleased to have Faith take care of my questions on Saturday 20-Apr-24. Faith was able to resolve my issue/concern with excellent customer service. The guidance and explanation she provided was not just helpful it was delivered in a manner where, I as a customer completely understood what and why we made changes. Regards, Roger **

I asked for help on how to open a Moen FLO shutoff device. Your plumber had no idea what to do. I would like a refund. I would really like a refund. Please refund my money. When should I receive my refund? Waiting to hear from you. Thank you for your time.

You're responsible for what you write add said 5.00 and then you charge 39.00 and never got to talk to anyone. I need my money returned to my account. Your phone number has a one in front of it that I didn't need in order for me to put my number in.

I didn’t know very much about the subject until l contacted JustAnswer. Accurate and informative answers made all the difference to getting the watch valued. Thanks for your help from the comfort of home.

The internal timer on my Hayward Aqua Plus saltwater system no longer is keeping time properly, so I thought maybe I could add an external timer. I found this might be doable, but also might not be the best solution although cheaper. In the long run, I discovered replacing the Aqua Plus system with the newer Omni system was the best solution. The discussions I had helped me to make this decision.

The Frigidaire dishwasher would not start and “1min” on the display. Resetting the dishwasher electrically didn’t help. I watched a diagnostic video for a similar dishwasher and had an idea of what was wrong. My talk with J/A’s verified my conclusion. The technician provided me with the technical service page with the correct diagnostic steps. He provided me with the part number also. Thank you for your help.

Veterinarians who know goats are difficult to find in our area.. And we had what turned out to be an emergency situation with our Goat. Response time was better than expected, and they were flexible enough to persist through the technical difficulties of connecting we experienced. Solution provided was very well documented and clear, they assisted in finding replacement products when original recommendations were not found... And continued via text until we had acquired the recommended items to meet their solution. Very professional and WAY above and beyond expectations.

I changed my password, then could not log in. After several attempts I realized I had added an incorrect phone number. I contacted Meta for help because I could not correct that number. I was forwarded to JustAnswer who responded quickly and walked me through the process. I would recommend JustAnswer to my friends.

He explained to me the different options I had. I was very lost on what to do.. He showed me the way. Very understanding and spoke so I understood the process. I'm in a hard situation. I lost my only son who was my world. It's hard to find the correct advice.

The site is a scam, some professional Googler will Google an answer for you for $60. As far as a BBB (Better Business) rating, That too is a scam that will call every company in the phone book and they explain their rates, for $500 a year you'll get an A+ rating, $400 a year will get you an A rating and so on but that was 10 years ago when they called my business

We did get an answer to our question, which was to talk to another lawyer. They also charged us $65 instead of the $5 advertised. When I contacted them, they said we were charged $5 for the service, and $60 for a monthly subscription, which we never signed up for. They did refund our money.

I need one question answered about inheritance. I was told it would $5. Then after I answered the question I looked in my email and it said the $5 was waived but I was charged $46! This was not told to me before I made the purchase. I don't appreciate being lied to. I did not give permission for my card to be charged more than $5.

Helpful but scam. They charge you a dollar refundable and a $34 monthly fee however if you cancel within 30 days no charge. My membership was canceled in 24 hours and they still billed my card $34. Then try and get customer service. The run around. Not worth the aggravation.

This is a SCAM! Stay away from it. You're better off just googling or researching on YouTube or calling your appliance store directly. They are not transparent about the cost "membership", I thought I was contacting the actual WOLF company since that is the link I clicked on "talk to a WOLF service provider". I was dumb to put my credit card info in. Don't make the same mistake I did.

Scam. They will advertise you only have to pay $5 to get a Q/A for lawyers. But what they don't tell you is that you are going to be charged a membership fee. Then they won't refund you your money when you call and ask for it to be returned because you never consented. SCAM SCAM DO NOT DO BUSINESS AT ALL WITH THESE THIEVES. Legally they need to be shut down.

This is most stupid and incompetent website I have ever dealt with. First they scammed me out of a $20.00 membership fee which I never requested. Then after fighting for a refund which at first was refused then finally given, they will not answer the question I asked for the $5.00 fee nor give me a refund for that since they won't answer the question. Every time I ask about it they send me the same reply that my membership has been canceled and $20.00 refunded. Idiots!! Stay far away from these stupid scammers.

The refund is appreciated and most helpful towards getting my dog to an in person veterinarian. If you can’t do what the professional is supposed to do to treat and help an animal, that should be in much larger print if it isn’t already.

I had a motorcycle question and "AutoTech22" kept responding to my question with a period over and over. I reported this and nothing was ever done. Super frustrating when all I could do was cancel my account.

It's a scam. They say on the website that you can ask a question for $2. You pay the $2 and then you have to pay for a subscription which is cancelable. HOWEVER, when you go to cancel it, they will cancel but will not refund your money if you cancel the same day. $2 to answer a question is fine but unless you plan on using the service on a continual basis, it's a rip off. Strongly recommend you do not use.

They don't even help with your serious answer about your sick animal and then they charge every single month for 1 question. Scam. Don't fall for it. Horrible people. They just take your money and don't even tell you they are gonna charge you monthly.

I used this service to ask a plumbing question. This company advertises that it will only cost $5 to ask a question. I waited a long time -no response. They said they could answer the next day but that is when the plumber was coming! I said, "No. I just want a refund of my $5 for one question." They said they processed it. I am being charged for nothing. I am being charged $30! I never consented to an additional $30. I have since cancelled my alleged membership and was told by Jeff (have email) it was cancelled! Is this company is running a scam? Judging by the numerous similar complaints, could they need to be sued for unethical billing practices?

Very helpful instructions. Knowledgable guy. Would definitely reach out to them again. He helped with explaining what is wrong, gave me the right solutions and also send me a link to website where to order my part that needs to get replaced.

I've been scammed out of $46 without knowing of the charge until the fraud people called me and reported the charge. I'm so disgusted and I want a refund. I'm 78 and to be scammed out of money with my limited income is very disgusting. I don't know how you can possibly live with yourselves. Please refund my money. Refund my money to my Visa card. The ** refused to answer my question and I hung up and I didn't know that I would be charged so please refund my money.

Ben S. helped me immediately with a question on a property that is a rental. The response took only a few minutes and I was very grateful. He described the Civil code for reference to repairs. A tree fell on 2 cars during a bad storm. My question was answered and he was very helpful. Saved me money. Appreciate his knowledge of the law involving responsibility of repairs.

I found it very difficult to understand his language. He did not explain why I needed to have an internet connection on my TV to get help. He suggested that I contact a local service person but gave me no information how to find one. I still have no service and have not have service for over one week.

My helper was a Carl **. He was polite, thorough, very patient and very knowledgeable. I can never thank him enough for his help. I am not very techno savvy but he is and I am so thankful. If I have any more questions or problems I hope Carl is the one to call me.

Nahum answered my questions and helped me explore my new MacBook. It’s different from the iPad and iPhone, so much more user friendly than the Windows laptop I had used before. I just needed a little help finding things in a new system and he gave me the guidance necessary to get it done. The result is a very happy MacBook user. I would recommend but the MacBook and Just Answer. Great service!

The Maytag online chat said I would be charged $1 and that it was refundable to help with my washer. Then my credit card company sent me a text saying Just Answer charged me $33. I never authorized a $33 expenditure! I am furious and will be proceeding to contact the correct regulating agencies!

Reassuring and willing to engage the problem of lost watch. He is going to request reviews of the camera in the security screening area. He spent time with developing a plan to have reviews of the pictures of the security cameras as well as offering communicating with me on the outcome.

The counsel I received was excellent. The attorney took the time to answer my concerns late at night. I was even able to relate to some of his past experiences with the military. The rules were explained and different courses of action were offered. This truly helped me out quickly as I was able to properly understand my answer.

I called for a question regarding my dog’s eye injury. Dr. ** was a great listener and explained things well to me. She was informative, asked the right questions, and reassured me. I asked about a million questions, and she answered every one of them with patience and care! My dog is 14 years old, and my whole world, so I overthink every little thing with her. She did an amazing job of giving me the information I needed and putting my mind at ease.

The response was personal and well thought out. Vet even asked me what brand of chocolate brownie and flashed up a Starbucks menu showing the one. Only thing I didn’t understand…there was small charge for the answer and suggestion I sign up for $88 per year. I didn’t do this but my charges were the question charge (very fair) and $44. Don’t know what that covers.

Prompt and efficient response. Brandon resolved issue with our dishwasher. Was not turning on and lights were blinking I had never seen before. Brandon provided an immediate solution. I am sure this saved me a lot of money and I did it myself, right from my kitchen facing the dishwasher. It works and is running now. Thanks so much.

The doctor I was connected to was very knowledgeable and the response time was very quick. Definitely put my mind at ease when in person office visits are not available for last minute appointments. I had an OBGYN related issue and they asked all the right questions to assist me further.

My dog was having a seizure. I had been working with a vet, but the meds were not working and a seizure had been going on a long time 5 hours. The Just Answer Vet- Dr ** gave me good information and recommendations to ask the Vet to help while the dog was having seizures to stop them. I took the dog in and they doubled his meds and gave added meds to try and stop the seizure once it started. Not out of the woods yet, but Dr. **’s answer helped. I did mistakenly think you would pay $1 dollar for that first call but I was charged $1 and then $28 at the same time. So that $1 is a bit misleading. So I just decided it was worth the $29 the ask the question and be able to text back and forth. Thanks Dr. **.

I had three vintage items for appraised, and JustAnswers's experts were very knowledgeable and speedy in guiding me how best to move forward. Pricing the items appropriately for sale, I could list them with confidence. I plan to use them again, not only for future appraisals, but other expert advise on other subjects as well!

My problem is I use the $5 trial for 7 days option offer. I agreed to a $26 phone call. I agreed to the $5 trial. I did not agree that later for $39 to be billed to my account. It hasn't even been 7 days. I am legally blind. I don't even drive. I canceled immediately. That was on Friday night. Today Tuesday my bank acct is pending a $39. Fee. I called customer service. He was rude as he can be. He kept over speaking me. Had no sense of respect and was smart ** overall. Just for that reason I will never use y'all again. I need my $39 back. My account is overdrawn now. I live on the disability check and I did not agree to this and that's not fair. Now the money that's in my bank is gone. I can't pay what I needed to, it's costing me more money over unagreed to. Money that I was not even supposed to pay. Please help me. I am on disability that barely pays my bills as it is. Thank you.

I signed for one dollar for seven days and my account was charged 55 dollars. Needless to say I am filing suit against them! When trying to call them to discuss I was given the runaround and hung up on twice! Would not recommend their services for sure!

I appreciate the help diagnosing the problem with my suburban. I was about to spend a lot on parts I didn’t need. The problem part ended up being swapped on warranty. Diagnosing vehicle problems is the most difficult part about fixing my cars. I already took it to the shop and they misdiagnosed the problem. Thank you for the help!

Never had a female dog. Female things happen and I was frantic thinking something bad was happening. Thanks to the Vet here on JustAnswer. He put my mind at ease. Dr. ** explained she was at the right age and to expect this to happen every six months. Thank you Dr. **.

I was told I would be charged $1 for the service so I was surprised I was charged an additional $45 for the service. I got this service through Amazon Prime. I was told the service Was $1. Nowhere was I informed that I signing up for a subscription service of $45. At this point I do not know how to cancel this subscription. I am upset with prime sending me to this service. All I wanted to know was how do I turn on closed caption on my prime video!

My cat is an indoor/outdoor cat & had stopped using the litter box. I had cleaned the box & the litter I have been using, did not smell right. I returned it to the pet store & they exchanged it for me, but she was still not using it. So I thought maybe she remembered she didn't like it. Dr. ** suggested I try another brand of litter, which I have done just today, but she still hasn't tried it, but I am hoping it will work. I was very pleased with my experience. Stay tuned!

I was advised by Kara, pet behaviorist, to keep my dogs routine in tact. We went back to making dog secure rather than catering to new cat in home. So simple and do right. Things have become so much better. Perfect advice. Dog stopped fearing cat was taking her place and cat adapted to our home. Everyone plays and has their own secure love so no more friction.

I was helped tremendously with finding out what was wrong with my printer. The truth is, it was simply an error I had made and they helped me correct it. I was not judged by the error but treated with respect and they were as happy as I was to find a resolution.

Helped me with questions I had about my CT scan in regards to Pancreatic cystic mass ..Calmed Me down a bit and was very responsive..I was impressed at the responsiveness and I felt that Dr ** cared about my concerns..I would highly recommend this to anyone seeking advice for medical issues.

By going through the couple of possibilities, the problem seemed to have been solved. As of now, there is no leak. I am very satisfied with this service: he stayed with me as I had to take pictures and get information. I was impressed with his knowledge of my 28 year old refrigerator.

I love that I can fact-check the advice given by Facebook "experts" who like to criticize any picture of a beardie. Before making any major changes, I come here and ask a real vet if the recommended change is necessary. About 85% of the time, the Facebook "advice" is actually more personal preference for that person and not mandatory for the health of all dragons. Thanks!

I needed information about national flagging system. The response I got explained the matter in detail by lawyer Marc ** Lawyer very helping. Thanks to his fast answer and advice, Mr ** gave me a form and address to request very helpful. Will be back when I needed help again. Thi **

My Westie inadvertently got a double dose of her pain medication, which causes sedation. I was so relieved when Dr. ** immediately responded to my request for advice. Fortunately, my dog was fine and Dr. ** was so reassuring. He was very professional and knowledgeable. This is a wonderful service!

My dog ate some chocolate and I wanted to ensure I did not need to take her in for additional care. Appreciated the centered response and feedback and not being overly reactive. Thank you for your responsiveness, and not approaching the problem with just saying to bring her in to a vet.

My vet’s office, which is in another town, is wonderful but very busy when I wanted to call and ask a question. My question was about whether my cats and I could be transmitting flu and/or strep with each other because I’m having both a LOT. I am trying to find out where I’m getting exposed (and seeing an immunologist). I wanted someone who works with animals (specifically cats) who would have knowledge of this. I was satisfied with the answer I got which was that it was unlikely. I’m sure my own vet would say the same—but this was actually easier and much quicker than waiting for someone to answer at that clinic and much easier than driving there. Also, I believe if I had a problem with one of my cats and used this service, they would definitely let me know if I needed to take the cat to my vet (but still give info on what to look for, etc.).

Our Zoom was not working on our computer. We had a 50 minute wait before a technician started to help us and he was very hard to understand on the phone due to his rapid speech and accent and my poor hearing. But, once he started, he rapidly corrected our problem and we are very pleased to have our Zoom working again.

Agent could barely make himself understood in English. Told me to try again and I would get a reset option. I did not. I got locked out for another hour. Absolutely useless. I also got an email saying I have been charged $66 for a membership and not just the one time $2 fee to ask a question. I did not authorize the $66 charge!

Got the info I needed but a little pricey for a few words exchanged. I was mostly given information on a standard printout. However, Chris answered my question and that is what I needed. These awful scams need to stop but the scammer is so knowledgeable in all the info. He called back shortly after chatting with Chris and I told him “gotcha” and proceeded to tell him I had talked to an attorney, given him all info I and told him about FTC. He yells at me “What are you talking about” and slammed down the phone. His reaction was kind of hilarious.

The Just Answer Tech was great. Helped me quickly. However, I know this is about just answer but, if the URL in the booklet had been correct, I would not have needed it at all. Thanks for your help and I love my printer.

I've upgraded my review to 4 star as a result of quick response resolving my issue. If you're looking for regular legal advice I'm sure Justanswer is a good option with their monthly subscription. My needs were for a 1 time answer for direction as opposed to ongoing legalities.

I saw that for 5 bucks I could get an answer so I put my card in. I asked my question. I got my answer and then I noticed it charged me 49$. Hell no. I immediately tried to cancel and couldn’t get logged in. Eventually it canceled but was told I must pay for the month even though I can’t use it 'cause I canceled. This is really wrong. You should have never taken out that much. Now what am I going to do? 5$ is a far cry from 49$.

I am happy and a bit surprised at the quick and compassionate response I received to my review. My fee was refunded and they understood about the loss of my pet. Very pleased.

After paying $5 for a quick online chat, I am now unexpectedly hundreds of dollars in! The one time chat was NOT worth that! From the number of reviews I've now read, this is obviously not clear to customers that they are buying an expensive monthly subscription... this is a very deceptive business practice in my eyes. Buyer beware!! Do NOT use this site!!

I needed a question answered and was told that I could get that if I provided a $5 payment. Seemed like a good idea at the time, however I never was told that I had to discontinue anything, and they used that credit card to continually charge my account $60 a month since August. We caught this today and were very surprised by this. I contacted JustAnswer.com and got in touch with a Supervisor who proceeded to tell me that there was nothing he could do and abruptly terminated the chat. I don't understand how companies can take advantage of people in this manner. I would like a helpful resolution, as I'm hoping that this company isn't like those who are tricking people out of hard earned money. I never used it since that one day, it isn't right to take $60 a month when you know people aren't using your product or even know that they are paying.

Your service was worth much more than I paid for it. Working with your expert was a refreshing and encouraging experience! In this world of perplexities, it is a comfort to know that there are those who know and care. The Bosch refrigerator needed a new control panel and the technician knew exactly what and where to find one. Thank you!

Tyler knows his stuff! He swiftly answered my query about my mother’s antique grand piano, enabling us to make sensible decisions about what to do with it as we are emptying out her home of 50 years. His credentials are excellent, and he is very knowledgeable, and kind. This service is a wonderful backup when we needed info quickly.

I have a rental house with 4 individual leases in it. One of the tenants requested an ESA due to anxiety. I had 2-3 questions regarding landlord/tenant rights. Ashley R. was quick to respond and provided sound information. I have used Just Answer several times over the years and it has always proved to be beneficial.

Our furnace stopped working during a blizzard, and the temperature in our house was dropping quickly. The local HVAC company was unable to make it to our home due to the high winds, snow and no visibility, but Andre helped us get it working that night keep our house from freezing. Our kids were able to sleep comfortably that night thanks to him!

Kevin was as helpful as he could be within the circumstances given him. It’s difficult to assess car problems without actually being able to diagnose it in person. He was quick to respond and courteous. I would recommend using this site and I would use it again for another issue I would have. Thank you.

I was VERY frustrated trying to get someone to call me! I'm 82 years old and I like to talk to a real person, but you wouldn't call me. It was VERY confusing to follow all the automated replies so I'm not very impressed with your customer service! Why can't I call a real person or get a real person to call me?? VERY POOR Customer Service!

My mother in law passed away in December and she had been an antique dealer for most of her adult life. Her home is full of beautiful items but we had no idea of their value. I reached out to Just Answer and it has been an amazing experience! Now we at least have some idea what we can ask for during our estate sale. Thank you so much for offering this service!

Was directed to your site and told a $2 charge applied. As soon as I recognized it would be more I said stop. No info was provided to me. Request cancellation of $66 and also any account that I have inadvertently opened.

This online service requires that you buy a "membership" to get your answer from an expert. But in the fine print of the agreement, they include language that you will continue to get billed monthly unless you act to cancel your membership. I was charged 7 times before I caught it. This is clearly a deceptive practice and constitutes an automatic "opt-in" when you sign up, which I thought was illegal. It's rip-off!

I signed up for a one-time refundable $5 service. I didn't get an answer from the tech. I called to ask for refund to find out that they charged me $55 for membership, I didn't request, plus another $5. They wouldn't refund any money. Avoid at any cost.

I clicked a link for a seven-day free trial to JustAnswer.com. The tech I got to help with the problem on my computer spent two hours doing everything but fixing it. I finally sent him a text telling him just to fix the problem. None of the other things he was looking at were improved in any way. He simply wasted my time. The initial issue was finally fixed, which took about 5 minutes. Reinforcing the fact that he wasted my time with all of his messing around. I canceled my membership on day 7, but JustAnswer had already charged my card on day 4. Because they charged my card, they said I wasn't on a free trial and would not give me my money back.

Have been interacting with Dr. ** who is a Cat Veterinarian. Not only is he knowledge, very experienced, and extremely up to date, but is a kind, gentle, engaged, and patient man who interacts with a concerned pet owner as if she is neither a not very smart 5 year old, nor a crazy cat lady, but a reasonably intelligent human being. My only problem is with my apparent inability to get him on a “Favorite list”.

This site was very helpful. The lawyer gave me multiple options. He asked a number of specific questions. These questions enabled me rethink any legal actions I may to take. He allowed me to develop a course of action to take against a neglectful individual. I strongly recommend this website for future legal questions. A great resource.

I paid for your help and to get a phone call. Never received a call. I am very upset with this so-called help. I am not a techy person. I’m 78 years old and I need some help but am not getting any. This is sad. I was told someone would call and yet nothing. Bad business policy.

I didn't get a good answer to my legal question... about making a payment to the finance company or not, even that I am returning the purchased item... I will be trying JustAnswer for more future needs I am sure because they seem like they are ready to assist you promptly.

Things weren't going as I had hoped and they only got worse before I had made contact with one young man. I was so upset, but he did correct the situation and my negative attitude/feelings dealing with U.S. through this company has definitely changed for the better. I thank you for showing me there ARE still good people out there.

Very helpful gentlemen handing out advice worth hundreds of dollars, for pennies... They care, and in 75% of the cases are extremely knowledgeable.... I would add, that at least 50% are in this just to be able to help others.... I am sure that this service is changing the world, and making this a better place to live... O congratulate you and wish you the best...

The diagnosis was correct. I got the part and my fridge now works again. The tech guy was curious and diligent. I very much appreciated the way my question was handled. I had been dubious about the service, but my worries were unwarranted. However, search for the part elsewhere online. You might save a bit. We were able to return the fridge that we had bought before we realized that a fix was possible.

Everything was fine... Nora had emergency that took a bit longer on answer but. All OK... I believe I was member before and now am back. Have more items to check on on price.. Had a gift basket business and need to offload items. Will be getting back in touch when have all catalogue.

While on the Internet, trying to find instructions to re-set the oven clock (and unknown to me I needed to reboot the whole oven) for my brand new Bosch oven, I accidently discovered Just Answer. Just Answer saved the day. Just Answer, taught me it wasn't just the clock that needed re-set, it was the whole oven. The oven had shut down too. I had to turn off the breaker box first to completely shut down the oven. An oven that works like a computer? Horrible!! Then and only then was I able to re-set the clock and as a result re-set the whole oven. Now the oven and the clock work. Just Answer is awesome!! Three days later (no lie) the authorized local Bosch dealer still hasn't returned my phone call. Just Answer is smart, better, and FASTER than authorized Service dealers!!

I had been concerned about her not eating or drinking or eliminating for several days. Dr. ** was on text with me the entire weekend, suggesting helpful ideas and finally encouraging me to take her to our vet on Monday. He assured me that our own vet would most likely fit her into the schedule to be seen fit her into the schedule to be seen. I felt assured that she wouldn't die over the weekend while we waited for an appointment. I felt supported and not afraid. He answered late and night and early in the morning, asked how she was doing. This was a valuable help for me. Thank you Dr. **.

The actual question and result were fine. But I despise nickel and diming people with these charges ($40?). I thought it was refundable. The business like Staples or Gemini should be paying for the service of the call. Not the consumer (myself). And to keep hounding me about what I bought.

Replaced car battery and then the radio and navigation system went dead. Technician advised me of the three power sources and which fuses to check. All were ok. Looks like the radio has a bad internal component and will need to go to the dealer for repair. Technician was very capable and is SAE CERTIFIED.

Bryan was a big help with identifying the cause of the problem with the range hood blower. Thanks to him I was able to verify that the motor was the problem and have got one on order. Bryan also have advice about installing the new blower. Thank you for the help. Bill

I called about my cat eating about 8 inches of yarn. Thank God they told me to go to the nearest 24 hour vet hospital. She ended up easy about a foot and a half of yarn. They made her vomit it all up. They said if I didn't bring her it would've 10000% cause an obstruction leading to surgery or death. She's the sweetest little cat I've ever had and I don't know what I'd do without her.