JustAnswer Reviews

Good morning. I used JustAnswer the first time on 8/15/20, and it was very good. The feedback I received was and is much appreciated, thank you very much. When I’m looking for a much needed answer right away I know where to come.

You gave me back some peace of mind. I told my hubby that he could not tell me leave just because he is a vet. Living in veteran housing my husband thought he can just ask me to leave. You explained that this is our matrimonial home.

The volunteer I reached was familiar with my concerns and affirmed some of my thoughts suggested things to consider. Most helpful and available. I messaged one day and requested his advice again the next. And didactic have to incur further charges for phone contact. Thanks to you. You know who you are.

I appreciate the time and patience that were able to bring me some better understanding even with them not knowing of my situation I still was able to collect myself. THANKS to the professionalism and clear way of addressing each question I ask or concern about.

I think it’s very important to write this review to let everyone know that Just Answer is the best source to get accurate and quick feedback about concerns or questions you make have just by picking up the phone and contacting them. I’ve recently started using their services so I’ve only used it for medical questions thus far and I was connected with a Dr. in the specialty that I needed. I told Dr. ** my concerns and asked several questions and would you it know he answered them and addressed my concerns within minutes or less within minutes.

I used to verify what I researched and was very pleased with my appraiser Olivia. She verified the piece and I was so pleased with her professional abilities. I know how much time I spent and with Just Answer and Olivia I could have saved time and just left it to you with peace of mind. Plus new users can try out 7 days and at $5 worth every penny!

I was really skeptical at first but Dr. Mike was so informative and patient and really helped guide me to the right way to help my dog. He also did an amazing job of alleviating my anxiety regarding my dog’s condition.

I used your service to get some legal advice for a good friend. I found your service to be very informative & helpful. I had never heard of it before but that's one of the advantages of the internet. I'm sure I will come back to you if I'm in the need of this type service in the future. The response time wasn't bad & the price is great. Thank you so much for your help.

This gentleman decided to not to pay 2 months’ rent and not pay back borrowed money to myself and my co-plaintiff. He just disappeared one day and told me not to contact him because I was a slum lord and a million different excuses. Today, I got judgement by mail in my favor. The judge saw through his lies and actually got upset with them. The lawyer(s) on JustAnswer told me exactly how to prepare. I feel sorry for his current landlord.

I went to this site for tech support and was told a computer tech would help, but I needed help on my iPad, not my computer, so I opted out. My credit card was charged even though I answered very clearly that I did not want the support. When asked, "Can I take control of your computer?" or something like that, I answered, "that's a big, fat NO!" Then I was charged 39 dollars, which won't drop off for 7 days! Pissed me off!

We came up to our summer house and found our oven was not working. Contacted Just Answer and in 10 minutes they told us what to do to get the oven operating normally again. If we had to call a repair man, it would’ve taken a week to get somebody out here and cost us a lot more money than It did. My only caveat is that we inadvertently signed up for a subscription or membership, which we had no intention of doing and Cost us $28 a month till we realize this and were able to cancel it. So watch out for that, unless you want to keep a membership.

After spending hours and hours trying to get my pictures onto the C drive, and more hours searching for answers on Google. I miracle happened when a link to JustAnswer.com popped up. The ease of signing up and the quick response from JustAnswer.com was all I needed to go forward putting my website together Jason showed me step-by-step what to do, and how to get my images into a folder on the C drive. I will have no problem recommending this website, which I have done, and received many emails of gratitude. JustAnswer.com also stayed with me until I was completely satisfied. You are my forever computer tech support. Thank you so very much for all you do. I mean that sincerely.

Service was fast and easy. Accurate to the point. I only had to go to the first place to find the part. The tech did all the work for me. I had the answer before the evening was over. Part arriving in a few days.

With a rundown of what was taking place with Zake. The doctor made point recommendations as to what to do to correct his condition and I applied what was recommended and Zake is responding and doing better overnight. Thank You.

I misplaced the manual for my telephone system, which had a call blocker on it. I have used the call blocker so much that the memory was full and it would no longer block calls. The technician at Just Answer told me how to block further calls by pressing 2 keys simultaneously and I am grateful. He also told me how to clear the memory but that was a bit more complex so I will wait for my son to come and read the instructions I wrote down.

Called about my dog. Dr ** was so helpful with my dogs situation with maybe ingesting antifreeze. She made me feel at ease & talked me through. She talked me through inducing vomiting. Told me what side effects to look for of antifreeze ingestion. Ghost is fine today. I’m so thankful you guys are here to help. Photo is Ghost today. Thank you Dr **.

Without the professional help of this service I would still be waiting to have my rig repaired. He walked me through the whole process in language even as a single woman with no mechanical experience could understand. Highly recommend their service!

Super fast. Super accurate. No ifs or what ifs about items and value. Because honestly, we all just want to know if our stuff is worth anything before we sell it on eBay. Highly recommend the trial. Wish only that the monthly fee was not near $30 bucks. Cost to value ratio kinda thing. But jump on this and be ready to be educated!!

Recently acquired GE refrigerator making loud, chattering noise. Noise unaffected by temperature setting and became intermittent. Patient, thorough and informative analysis by JA allowed me to conclude that the fan could not keep itself frost free because air flow was blocked by stupidly placed frozen food. The problem was solved.

Water was leaking out of the bottom of our fridge. We have a French door fridge with a bottom freezer. We saw a sheet of ice on the bottom of the compartment. Once we cleaned it up no more water. A few days later, it was back and the leak also. I found online that probably a drain was plugged or froze. But not much help for my unit. It took a while to get help (next morning, because I wrote late at night). The tech sent me diagrams and pictures of where it was and how to take off the back panel. Specific for my exact model. Kept answering my questions throughout the entire time. Sometimes he was a little slow getting back, but he kept with me. So far, so good. Still too early to know if the problem is totally fixed. But I know how to get at the problem next time.

I highly recommend Just Answer. My first experience was last Wednesday with doctor Mike of North Dakota. He gave me specific answers to help me nurse my sick heifer calf back to health. We spoke on the phone for 1/2 hour or so. Super smart doctor & very informative.

Will highly recommend this site. I received the bestest customer service. Very quick to respond, respectful, and the amount of information was extremely helpful. Once again, I greatly appreciate the help and info. Really wish I would of known this site existed before.

I was distraught over my new t.v. Not turning off. When I was told by you to change the batteries, voila. It was well worth the $1.00, but $46.00 a month is out of my reach. I was happy with what I got!

I had a complicated issue and I found the lawyer on Just Answer. It’s amazing website. You will find the right person who knows and understands you matter. JustAnswer made my matter from Very Hard to Very Easy in just few clicks. ❤️ I definitely give it 100 Stars. ⭐️

Technician was very friendly, polite and knowledgeable on my unit and the problems I’m experiencing. He called back several times as I was taking the steps he suggested. His familiarity with this particular was obvious based on his prescribed troubleshooting suggestions.

While we knew chocolate and grapes were bad for our dog, until we googled cherry pies had no clue they had cyanide in them. We got a quick and excellent absolutely correct answer based on our dog's weight. Best service I’ve used in a while. Would highly recommend. Thank you!

I did not wait more than one minute to get a person to help me. This person was very accurate, very knowledgeable, and gave me good explanations. He gave me phone numbers to contact the IRS as well as a form to fill out. The whole process was fast and very clear.

I had questions about my dog's enlarged heart. I had all my questions answered by a real veterinarian with lots of knowledge. Helped with his meds, told me what to give him until I can get to his regular vet.

My dog ate a sleeping pill that was dropped on the floor late at night. I called and was put in touch with an excellent vet who gathered information and provided detailed advice on how to induce the recommended vomiting. Everything worked out very well and was actually able to see the pill in the mess. Rapid, professional advice and support was beyond what I expected.

JustAnswer is my go to for advice. The Doctors on JustAnswer have bailed me out many times AND they answer at 2am just as fast as they do at 2pm. FIND OUT what you are missing. Once you start using this service you will never stop. It’s a no brainer honestly.

I don't usually write reviews so this is going to be short. I needed help with my older Honda Prelude and was matched with a Honda mechanic. He was knowledgeable and friendly and I am extremely happy with the assistance he gave me.

Harry had diarrhea and I got the medicine, the vet said to get after two doses, he was pretty normal now he's fine, I really want to thank DR. Beth for her assistance for helping Harry. He's running around and playing like always. THANK YOU.

I have nothing but good things to say about the guys and gals at Just Answer.! When I needed help, they were right there for me. Super professional and super nice. Without the excellent advice they provided, I would be lost in all the confusion of this problem I'm experiencing.. I would not hesitate to recommend "Just Answer" to anyone!???

My email was hacked and they were able to go in and change everything needed and get it to where my email wasn't crashing all the time. Highly recommend to everyone. It was easy, they listened, and the cost was very cheap for the great work they provided.

Inability to enjoy music resident on my laptop via the speaker jack though I've used the laptop for many years. The technician used his skill to interrogate and define the characteristics of the laptop port to produce music in our home office.

I do not have any other questions for you. Thanks for your help and for your support in this matter. I will continue use your services to get the best possible experience with solving any problems with your service.

I needed information about requirements for putting a pool in my yard. I was given the information for the area I live in. Very helpful. Answers were prompt. I would use again for some other problem if I need to. Thank you for all your help.

You guys/your company is amazing. I had no idea how to find the informations I was wanting but your staff did the research and notified me very quickly. Thank you for all of your help. God bless you all. Thanks thanks thank thanks.

I searched the SSA website to get information on SSA benefits as I need to make some decisions on how to proceed. I couldn't find anything, but I did find "Just Answer". For $1 trial I received quick and complete answers to all my questions. I am very impressed and would recommend to others. Will also use again.

Received a quick response which included when the china was made and the value of the dinner service. Thank you for answering my questions accurately on this easy to use platform which I will use again and recommend to friends.

I would highly recommend this site when having questions about anything. In my case, I had a question about cars, and a type of car in general, and with the little knowledge that I even knew, the mechanic I spoke with was able to answer my questions, and break it down. I know NEXT TO nothing about cars, and even less about hybrids, which is what I was asking about and he helped me to understand it. He even offered to follow up with me once I knew more specific info.

I'm nearing retirement and trying to figure out what my tax liability would be considering what my income level would be. The expert was quick to get back to me and I feel the answers he provided were a good place to start. It's virtually impossible to know exactly but at least I know a good approximation.

I explained how my dog's one ear is still bothering her. She was so helpful and asked many appropriate questions regarding her health. The Dr. was quick to answer and order my dog a new prescription which will hopefully take care of the problem! Thank you so Much Dr. **.

I am having an issue with my dodge dakota. My question was answered immediately. I would recommend this site to my friends. I really appreciate the quick response. Thanks for all your help and the suggestions given to resolve the problem.

I was very gratified with the result of my call to JustAnswer. I could not get my Kindle reader and wifi to mesh. After several hours of trial on my own I called just answer. An agent Sushil S. diagnosed and fixed the problem in just a few minutes. We used texting to communicate and it was a very good experience since I am computer ignorant. The final result was I can now use my kindle to order books and receive books from Amazon. He also instructed me how to fix the problem on my own if it happens again. Thank you for your expertise.

I was very impressed at how quickly I was responded to. It only did Michael answer quickly, he knew exactly how to determine what was going on with my vehicle, but also what my next steps would be. I now know what I have to do to fix my truck.

Once I accessed the site someone greeted me and I was asked numerous questions regarding my request. I was then passed on to a knowledgeable mechanic who responded within five minutes. Once my problem was resolved, the mechanic asked if I needed anything else. Process was simple quick and efficient. I will definitely use you guys again.

David is an absolute knowledgeable electrician. He came up with a solution for my problem immediately. David is an absolute knowledgeable electrician. He came up with a solution for my problem immediately. David is an absolute knowledgeable electrician. He came up with a solution for my problem immediately.

I had been searching the internet and was not able to find an answer to my tax question. Robin D answered it in simple to understand language that exactly answered what I needed to know. She also answered a follow-up quickly. Many thanks!!

The process was so easy. I was a bit skeptical at first. I was impressed how quickly I received a response. It saved me so much time from trying a google search for an appraiser. I plan on using this service again.

I use Just Answer when I need medical information when I can't reach my doctor. It is also useful for 2nd opinions. The doctors have always been knowledgeable and helpful. I highly recommend Just Answer for any questions whether they're Medical, Legal or the other categories they offer.

Signed up and chose the $5 one time option, but somewhere in the fine print it auto enrolled me for monthly charge. I happened to be reviewing my credit card statement and they billed me $46.00 monthly for 7 months. I used the service 1 time in January for one answer about an exercise bike. I have asked for a refund ($322) and they flatly refuse and point me to the T'S and C's of the site. I'm extremely upset. This is a shady way to do business.

I would like to thank you for your help in giving me instructions on how to help my Love (Miniature Schnauzer) help. I gave him the ** and the styrofoam was expelled from his body. Draco is now being his own self again. Thank you so much..

The process was very simple and fast. The lawyer assigned to me was very helpful and easy to work with. He gave me very good advice. It’s nice to be able to get legal advice on the fly without having to schedule a appointment. Thank you.

The appliance technician knew exactly what was wrong with my refrigerator. In a few moments he had given me two URLs where to get what I needed to repair my refrigerator. I completed the repair and now I don't have to get a new refrigerator saving me lots of money.

Jean-Guy

My inquiry was responded to quickly and concisely; the system even indicated how long I would have to wait to have my item appraised. The results matched my expectations of value based on my personal experience as Long-time collector. I am a recent subscriber and plan to use the service extensively going forward!

I had a great experience, very easy to use. Very fair in price. The Veterinarian I talked to was professional and saved me from having to take my dog to a vet. Much cheaper, very reliable. I was first time user and most definitely will be using again!

I had a problem with my Jeep downshifting on its own electronically, the Mechanic helped me confirm my issue and helped find a deal on a replacement part to fix it, highly recommend JustAnswer and will use this for all other problems I have with my vehicle or anything else in life.

I was diverted from Sony’s support site to just ask. I resented the $5 fee and then the $26 fee to talk with a pro rather than texting. But the service was wonderful and the agent did the fix for which I could not imagine it to be fixed. But he did and I was glad. I should send the bill to Sony.

I have a collection of costume jewelry from my mom, who would have been 100 this year. I also have a variety of vintage items, but no idea of their value. JustAnswer connected me with one person who was an expert in all the items I inquired about. I had my answers in less than 24 hours, with most of them within an hour. The expert was patient when I had some difficulty sending some of the photos, and worked with me to overcome the issue.

Tyler was very helpful, explaining with clear logic the steps I needed to take, and the part I needed to replace, and how to do that. I've never repaired an appliance before. His help made it possible. Excellent people skills, and very knowledgable. First class.

1st Time user for advice on a repair To my Subaru Forester. Helpful advice and cooperative advisor/mechanic from Subaru. Thought it was worthwhile to use. Give it try. Wanted to upgrade my lights and he took time to explain and give additional advice in resources.

Good job. I trust this website. That why I purchase that way. I purchase this item first time because good deal but the guy how took my money has no information. Nothing. I don’t know how can I contact with him. I have 6 more days to talk you guys. I hope will figure out. Thank you so much for your help.

For weeks I couldn’t attach files to emails, social media or transferring apps. Bad for business. I couldn’t search my emails. I tried everything and then called Just Answer -again! This was my second consultation and once again the expert helped me fix everything and more. Great service, timely, problem solved.

I am a 58 yr old female whose husband works away from home for extended periods of time. My lawn mower stopped working. I asked Just Answer for help. I was connected with a technician who was willing to talk me through the repair option as well as give me a local repair service location. This was very handy and I did get my lawn mower fixed myself in the end!

I was hesitant to use this service because of being roped off in the past but not so today. The process was easy and the Representative was very professional. I was given options of speaking with the Tech by phone or use the online chat. I used the online chat and to my surprise I got answer and problem was solved in less than 5 minutes. Great Assistance!!!

Needed an antique carved wooden horse appraised for a sale and I was able to get an answer within hours. I asked the question late at night, so first thing in the morning, the appraiser was ready to receive my pics and give me great information and a selling range! I didn't have to leave my home or call a bunch of numbers. Just went to Antiques Roadshow and the rep was able to help me connect via text with an appraiser! Doesn't get better than that!

Was really on the fence. Had a pressing issue with my car. Took a phone call with the first recommended pro for $26. In my case, the pro recommended was well well worth it. I wish I had done it sooner. Pontiac specialist who helped me provided a wiring diagram in literally MINUTES that I couldn't find in over two days of searching and searching online.

Had an issue with my refrigerator and found this site. They hooked me up with a guy that was able to help me to find the cause of the problem. I have ordered the part and will be able to fix it myself.

I recommend this company very well, I had the best help in the world. They were very nice and helpful. I really can recommend them to everybody. You will not be disappointed, never. Do not have any doubts, you will be positively surprised.

I have truly enjoyed my experience so far. I have received results on vintage and antiques. The response times have been quick. The information that was given not only gave me a value of the items but the history behind them. I have my favorite his name is MIKE or something SUNDANCE. I WOULD ABSOLUTELY RECOMMEND THIS SERVICE!!!!

After a new router had been installed for my computer I was unable to download my ebooks from Amazon.com.au. Just Answer were very precise and speedy in giving a detailed outline of how to solve the problem which was solved. I had been close to exasperation and I was very grateful for such cogent assistance. Thank you.

While searching for information on a print bought at a garage sale, Just Answer popped up and I thought to give it a try. The response was very quick and obviously educated in the subject matter. Very helpful and would/will use again.

The advice or answers by some of the professionals on this site are great. However, the company's billing practices are not the greatest. Beware of forgetting about your membership because you will end up paying $29/month and the transaction name on your bank statement will change and not say JAExpert, it will say Pearl.com, or Legal or something else. Also when asking to get refunded for at least some of the amount after their service not being used for months, know they will not help you out and give you a break.

I signed up to ask a question from a lawyer and they charged me $5. I paid the $5 and got my answer. Later I found out that I had been charged $60 from the same website for a membership that I never wanted and neither did I sign up for it. When I asked to send me proof that I signed for a membership they send me a screenshot to a doctor's site that I was never on. And they refused to refund me the money after a lot of back and forth with the customer service person. Thus a total scam. Do not give your credit card information. You will get ripped off.

I saw an online ad for a Morkie puppy 7 1/2 weeks old $500.00 plus another $150.00 for delivery to my door. Of course there was a photo of an ADORABLE puppy. I clicked on "interested " or whatever it was, put in my email address and phone number. The next day I get a text from MIKE stating that he has one male left. I asked where he was In North Dakota and he proceeds to tell me that ND is in the middle of the United States and go east to Fargo. RED FLAG #1.. actually #2 because the price was #1..

I watched a bunch of YouTube Videos to find the answer to my question and when I was unable to I found Just Answer so I initiated a chat with a specialist and got the answer I needed in a matter of minutes.

I left a message and didn’t hear back for a day and even then I didn’t get any answer. You shouldn’t say someone will get back to you in 2 hours if they won’t! I’m sorry but I wasn’t impressed! I’m glad I am not a member anymore.

The tilt/trim switch on the throttle control stopped working while we were on vacation just south of the Canadian border so we asked Just Answer. We received detailed instructions and step by step procedures on how to diagnose the problem! We were able to determine that the switch is bad! Still under warranty so we will let the marine shop handle the rest :).

Genuine lawyers and great conversations overall. I was recommended by my friend and just found out that JustAnswer.com is AMAZING as hell! Love the 7 day trial. Awesome people handling back scene and great support. Good. Good. Good. Would recommend.

It is a new experience I was afraid to be down, but all stuff help me to be happy with them. Believe me if I say that excellent membership, so I want to be with that great members for a long time. Thank you very much to allow to me to be with you.

The help was outstanding and I will use him again. The accountant was clear, accurate and walked me through the tax situation. I have used Just Answer for ten years and they always have a solution. It’s easy to navigate and it took less than 10 minutes to connect to help.

I have had legal questions pop up from time to time as a business owner. I have always gotten prompt responses. Occasionally I have to ask a follow up question to get the detail I was looking for but worth It! I won’t ever be without this app! It’s puts your mind to rest!

My experience with this site was very good. I had two problems and both were satisfactorily resolved. I think this app is a great idea. It’s worthwhile trying it out. The technicians were knowledgeable and skillful and willing to help.

I went online looking for an answer for deck improvement and I came up with JustAnswer.com. I ask a question and never got an answer. On my next credit card account they charged me $46 and I had paid five dollars for the one free week. I called and ask for a rebate on the $46 which was a monthly charge for continued service. I never got any service in the first place and I didn't want continued service – I never used the service at all and still they refuse to rebate the $46. As far as I'm concerned this is theft and false advertising - I gave something and got nothing!

Used JustAnswer on the 12Th. of May for a mechanical advice, response was fast and efficient. I was told the cost $ 5.00, gave my credit card number and received my advice. Subsequently on the 19Th. of May, 18Th. of June, 15 Th. of July I was charged these three times an extra 49.00 for each transaction (apparently for Membership fee) for which I never applied for nor desired as I would not have any use for anyway.... I am a bit suspicious as to your page claiming to be from Consumer Affair, the only thing I can seem to notice is praise for JustAnswer. You may want to post a few complaints as well as it seems to me that they are not to be trusted. Anyway I don't expect much from this complaint. I just will be more careful when using the internet for any transaction in the future.

I asked a question and received no response (though they promoted a response in minutes). I called the support desk and they prioritized my request. No response. I called back and they offered a call from an appraiser at no cost to me within an hour and a half. No call. I called back and cancelled my membership. Such a weird experience. There goes well over 3 hours of my day.

I signed up for a $1"free" trial and accepted a charge for $39 to talk to a computer expert. We started and then I had to "log off" due to something that came up at home. The expert and I agreed to meet at 9 AM the next morning on their website where we had left off. I waited a hour there and then found out he had been trying to contact me by email and text, neither of which I was monitoring. Finally gave up, cancelled my $1 trial and went and used Geek Squad. I told their rep this on their site. But JUstAnswer kept pursuing me on their site which I just kept ignoring until they stopped.

On 5th April 2020 I had an internet connection problem and as I work from home because of COVID-19 I needed to resolve it ASAP. My internet provider (three) linked me to this website because the customer service was closed down. I follow the steps online in order to have a quick response and the charge was only £5. Their replies were really useless, things I already know and I have done or anything I could easily find available online which means I paid for nothing.

I have a question to ask the vet about my Chihuahua 4.7 pounds. My question was answered correctly and reassured me and gave me also more suggestions on how to treat my dog. I did not continue with the month to month fee. But I think it’s a very reasonable fee. If I would’ve had enough money in my budget to continue I will help. Don’t hesitate to ask your question when you need an answer quickly.

Thank you, Eric and JustAnswers.com. My problem was solved completely. Your information about ground signal to the instrument cluster was helped me out. I exchanged the instrument cluster and the Low brake fluid level warning doesn't come anymore. I'm happy with that. Thanks a lot!!

Corel challenge. Ameen responded the same day as my question was submitted. We continued to correspond until I got it fixed. Attaching a screen-shot was useful. At first, I was doubtful of a chat solution. The email conversation was OK. At $49 for a remote in is more than I want to spend, so I took the additional time for email chatting.

While I have to wait to see my preferred vet, I was very happy to find this service that provided immediate response and offered valuable information on what to watch for and how to treat my dog that seems to be struggling with some intestinal issues. Thank you very much!!!

We had a concern about a puppy we purchased. We could not find a vet anywhere on a Sunday. We sent our question and received a response but wanted to chat with the vet via phone. Easy enough. The vet said he would need to see the pup and went above and beyond to video chat giving us peace of mind. Great service with a friendly vet!

Looking for Carburetor kit for 73 Mustang. First expert said w/o take on part there was no way to identify what I needed. Second expert researched Ford records to reveal that all carbs for that year were 2100. I have owned the car since 1981. I ordered the part and was very happy with final result. Not so happy with first try.

Look old album. Did good job. Fast answer. Right answer found when it was made and where it was made that it was a promo which I did not know know I can list it and try to sell it so I am happy with job.

Rv Chassis repair. Very helpful and professional staff. The assistant that answered my request kept me informed and put an urgent label on my request. I really enjoyed the experience. The mechanic was extremely helpful in finding a Ford shop that would help me with replacing the ECM on my motorhome. I would definitely use this helpful hotline again.

Talked to Phil, he was great at explaining the problem so that I could understand. He has extensive experience in the field and I called my HVAC company and told them what was recommended. I am more educated now about HVAC than I ever cared to be.???

I used them for a washing machine on the blink and 30 minutes later it worked! I used them again for a problem after my email was hacked but got it resolved myself. I recommend this group complete, very impressed. Will be back again I am sure.

Dog help. Doctor was amazingly caring and gave her time with thoughtful consideration. I was very impressed with her answers as well. I think she was spot on. I have recommended to my vet what she said. This is a great service. Thank you!

I contacted Just Answer for a second opinion on my dad's rope horse. He has been lame for some time now and I was just looking for some additional answers. Dr ** helped with that & fairly quick too. I will recommend your services to my friends and family.

Software problems. Andrew helped me with part of it but to load my program it took 2 hrs, so we agreed to hang up & call back when it was done. Unfortunately, I had a power out for about an hour afterwards, so when I called back I got someone else. But for what he was able to help me with I was very happy, so thank you for your time & effort.

Air conditioner. Had relay changed as suggested by you. Works like a charm. Would recommend you any time. Thank for the info given to me. It was a very cheap fix. I am pleased with the quick response I received to my problem.

I was having a problem transferring files from one computer to another computer. I contact Just Answers. The person that helped me had a couple of ideas for a solution. He suggested that use a flash drive to transfer the files. It worked. The support was badly needed and they supplied the answer.

I've receive much help from Just Answer over the past years covering auto troubles, legal advice and medical advice. The answers have all be accurate and helpful by providing attached literature making the advice thorough. I especially enjoyed the last exchange where the expert even offered shopping advice for the lowest cost for parts.

I’m not a computing guru, nor a newcomer. I need apps to run well as the tools of my business and private activities. I struggle with jargon and poor instructions. So it really has helped having JustAnswer twice unravel me. Worth every cent!!

Using the service as a guest, my first experience wasn't great simply because of the hours I waited for a response. As a paying member, I can't fault it. Excellent, prompt and clear advice provided. Highly recommend. Very good value for money versus £300+ per hour for legal advice via the normal route.

It took me a bit to learn how to navigate the app but I would encourage anyone to hang in there and wait. You will find the right expert for you, someone you click with. Just have fun! Thanks Rusufdavi!

Replacing Microwave door handle. I asked the professionals, and was not only given information on how to do the repair - but also given access to a video that showed the steps. Like my agent said, it would be harder than the video made it look. Also, the video was on a different microwave than mine - but the process worked.

My mom had been coerced into changing her Medicare into another insurance with no home health coverage. She is 90 yrs old with dementia. When trying to contact Anthem, 2 ladies in customer service hung up on me. I was given the information I needed to help with getting Anthem to hopefully cancel the health care policy so I could get her back to a Medicare policy.

I have been trying to use Just Answer with several programs. I am not able which leaves me helpless. I have spent several hours trying. So my experience in a useless place. I have been trying for several days and I think I will never get to use it.

We have an older dog with multiple medical issues. I have never failed to get a qualified Vet online to share his knowledge and suggestions of care. Other areas are wonderful as well and it is so comforting to know there is medical aid at hand when you have a non emergency you need help with.

After working with me over three days to analyze and try procedures to fix my printer, Ashun referred me to the manufacturer who verified equipment was out-of-date and not serviceable. I was thus able to get advice on the best affordable replacement. The trial membership was cancelled at my request with no problem.

The BEST SERVICE I have ever SEEN. Quality of it all was Tremendous! I have begun to tell my friends. This sort of thing is excellent for seniors and those others. An ANSWER quick and accurate and no one mentioned how functionally illiterate with all things. Electric, Friendly, polite, patient, ALL GOOD.

I am grateful for the fast response to my query. It is comforting to obtain a legal explanation of an important matter because one will have the confidence of having possessed the knowledge required of such matter. Thank you again.

I am very thankful to JUST Answer, that I was able to unlocked my laptop, YOU guys are expert! Knowledgeable, great communication and fast to ANSWER, I'm 70 years old, but you guys have a patience to help me, thank you.

The young man who assisted me did not get much help from me as I am retired for a while now and was unsure of verbiage he used; so I told him he was working with an older lady who was not real current with much of anything computer wise, and before I knew it, my problem was resolved. He was very pleasant, efficient and professional. Through the experience I became more familiar with my printer which was another plus of the experience of working with my helper. Very positive experience...refreshing!

Thank you to this kind customer service representative. The representative who helped me was good and he knows how to handle a customer. He had such good skills and was so patient with me. I would recommend this customer agent to anyone who needs assistance with their computer needs. He is very courteous and has patience with the caller.

The Doctor answered my questions and concerns completely. He was very personable and caring. He gave me sage advice and followed up to see how things went. All in all a very pleasant experience. The Doctor is very knowledgeable and helpful. My dog is doing very well now. It is a wonderful Service that you provide. Thank you!

One of my Shelties grabbed a bag of Milk Bone dental treats off the kitchen counter & ate almost the whole bag before I discovered her. I sent a message to Just Answer & received a satisfactory answer from a veterinarian very promptly. He told me what to do & even checked on my dog a little later to see how she was doing. I was very pleased with the prompt and comforting answer.

I spoke with Kim p. The attorney assigned answer my question. It took just answer about 3 hours to get an answer to me but she was very nice and thorough (all through text) and answered my questions with efficiency. I will follow up with her referrals this morning. 46 50 for monthly membership after the initial one-week trial strikes me as being a little high. Overall very good experience. I would recommend these folks to anyone with a legal question or need.

Made my husband a very happy. Bought him a guitar and it was worth more than I paid! Yay! He was thinking about selling it but didn't know how much! Now he knows!!! This was very easy to use and I'm sure we will again!

The printer carriage would not come unstuck and after trying everything recommended no results. The expert corresponding with me tried everything and we could not get the desired results. Very patient with me and knowledgeable about the problem. I will continue to use this service when any problem occurs with my HP printers.

Eric was awesome and he got to the heart of my problem with my 2011 Kia Sorento-Ex right away. He provided me with the right answer to fix my issue with my windows. Fortunately, mine was an easy fix and didn't involve an expensive repair. Thanks again Eric!

Surprisingly excellent experience. Dr **, cardiologist was personable, informative and put my mind at ease. The waiting time after the first initial message wasn't too bad. Real quick after that. He also, had the same thought process, that my Dr. Recommended, but explained further the questions I had about my personal symptoms.

I tried out Just answer for a legal tip & the advice given to me may have helped me save thousands of dollars in legal fees. I was answered quick and was responded in a detailed manner by a lawyer in the field. Would definitely recommend to anybody looking for pro advice on pretty much any topic you can think of. Love that an affordable trial offer is available before you decide on paying monthly. 5 stars.

I needed some information on how to sign up for my social security benefits! All of my questions were answered immediately and made it easy to fill out my application! I was able to fill out the application and submit it in a timely manner!

Yahoo email expands/contracts in both Edge & Chrome. Mr. ** was knowledgeable and after asking a couple of questions requested access to my computer. I watched him review various screens and actually clean up some of the programs I did not realize were on my computer. Not sure what he did, but I am happy with the result. Should I need assistance in the future, I would not hesitate to contact Just Answer.

GE high Profile Washer. Washer was leaving trash in our clothes after completed cycle. I contacted Just Answer; Mark M guided us through the entire process and we repaired it. He was patient with us (two unknowledgeable people) and he was a smart professional nice man.

I have a 2018 Cadillac CTS-V Emergency parking brake issue. A valuable advice given by engineer Pete. Necessary spare parts will be ordered and problem will be solved. Pass my best regards to Pete. Thank you a lot for your service!

The service was okay, I was asked numerous times to upgrade/added cost when I used the initial offer and then was charged monthly fee when the email went to my junk folder. So buyer be aware of all the extra costs..Would not refund money when asked. So I would not recommend this service.

I have two favorite legal experts that are exceptionally knowledgeable. They are reliable, helpful, friendly and trustworthy. They have given us solid, straightforward advice that has been tremendously helpful. I haven't tried the other areas of expertise yet, but based on the quality of these two professionals, I would not hesitate to ask any one of the experts in the categories questions.

Just Answer is easy, convenient and affordable. Would most definitely recommend it to a friend. Professional help with just a click. It also does not tie you in a contract which is a good thing as you can cancel anytime. It really is a great.

Mercruiser Drive delay issue. I like to know what is wrong with something before I take it to a mechanic shop. I bought a used 2010 boat with 600hp Mercury motor and XR drive. Never had one so when told by seller that boat has 8 second delay in forward, believed him. Not sure, your mechanic nailed that it is a clutch issue and needs to be fixed before major damage occurs. So relieved, this could save me thousands of dollars.

Petty nice general information. I could learn more things as an international ppl here who is not familiar with Canada laws. For what I need to know at the beginning to know, my lawyer give me very good suggestions.

Was at a car dealership, and had a strange encounter with a strange man and didn't know how to proceed. Your professional was very prompt in providing clear information and offered many suggestions for guidance. Well worth the investment! Personal care, follow through- surprisingly thorough.

I had a specific question regarding a non-solicit agreement I signed. I felt it would not hold up in court if things came to that but wanted a legal opinion. I sent the agreement to "TJ" and he quickly confirmed what I already believed. This peace of mind from TJ saved me about $400 which I was going to pay to a local attorney!

Site is good and answers fast. Feel the information is good. What I do not like is you can’t do multiple items. So very time consuming and then hounded for reviews and asking if they did a good job And ask for a tip. You are paying for the site so do not feel it is necessary to tip... may have if it wasn’t for each item. Should be explained in bold letters that tips are expected.

I found everyone to be helpful, patient and kind. With the help of your expert, My question was answered. The expert was very professional, I would like to thank all your staff. I appreciate your patience, knowledge and kindness. I was pleased.

So pleased with the lady I worked with. Easy process. Contract was completed as suggested by the person I worked with. I don’t remember her name. Thank you so much for the support. I needed to complete my contract for a lease arrangement.

My sister, while alive, filed an injunction with the Court to force the Arizona Department of Vital Records to deny me or my other sisters a copy of her death certificate. The lawyer from Just Answer explained to me that as her brother I have the right, under Arizona Law, to obtain a copy of her death certificate and that all i need to do is file an injunction in the Court to repeal her injunction. Her injunction can be easily overridden based on the nature of the Law that such injunction was filed under. Thank you for your prompt response within minutes. Excellent service.

My printer wasn't working and I had a project - actually two that had to be done! I am computer illiterate and took great pride in that fact until I couldn't print. Took forever to find out how to talk with HP which referred me to Just Answer. My life was saved! Ashik helped me in a matter of minutes - which felt like hours until I looked at the clock when my printer began working. I now am developing a "comfortable" relationship with my computer knowing that Ashik and friends are available if I blunder occasionally. Thank you, Just Answer!!! c**

I have SO much appreciated the attitudes of people connected to this system. Even when I am needing to get a refund I get HEARD!!! I will keep calling as there are areas that work VERY well!!!! THANKS. When calling in to such a system a person is not at all what to expect. To be treated with respect and dignity it ever so kind!!!! I recommend this system to people every chance I get.

Thanks to my ex-boyfriend, my chihuahua ate something she wasn't supposed to. I described the incident. The vet emailed me. He said the amount of the toxicity to animals in the brownie was low. He said she'll be fine. I stopped panicking.

This site is quick and well worth the amount of the trial price for answers to questions. These attorneys are very thorough and so knowledgeable. Well worth having them at your fingertips or on call long term. 5-stars for sure.

My dog's sore on her right cheek. I will tell all the pet owners to contact you when in need. I will use the shampoo and the spray Dr. ** recommended. Your site is very helpful to us pet owners and it is a life saver. This is the second time I have come to you for answers. Thank you for the guidance.

When my dog ate something that he shouldn’t have, I liked being able to talk with a veterinarian within minutes after regular business hours without it costing me a fortune. He was great about answering my questions, and he also sent a follow up text the next day to check on my dog, which I really appreciated. I would definitely use this service again.

Dr was very attentive to my concern about my cat Jaguar. He gave clear and concise information and instructions on how to care for my cat. The wait for his response was a little long, but I understood that he had to research my cat's symptoms.

Sick fish. The expert was very nice and professional. She studied the Pics I sent her of my sick Betta and told me he was indeed sick... may not make it. She suggested meds to get. Unfortunately my little guy died last night.

I wanted to call customer service & failing twice I got on my computer. I typed Apple & was instructed to type my iPad problem & customer service person would assist me. Yes, I gave the technician permission to take over & allow me access to obtaining new apps. I’m very pleased with results.

I asked the vet questions about my dog. She is sick and they gave me advice on what to do. They are very good. I was surprised when the vet told me to let them know what happens. They were concerned about her health, as I am. It was a long texts that we went back and fourth. Too much to text.

Question regarding capital gain on house sale. Lev was FANTASTIC! This pro explained the info in a way that was so easy to understand. Having a pro provide the answers I needed has taken so much stress off my shoulders. I will definitely use this service again and recommend it to anyone.

Excellent service, perfect tech, incredible service. Nice person during communication to help restored my technical need. I have been looking around to find someone could help me over IT need, Just Answer is the I'm looking for. I 100% recommended Just Answer to everyone.

I cannot say enough about the friendly support and the knowledge these people have. Rick and others worked almost 5 hours to solve my problem. And... THEY DID!!! Thanks guys your real pros I so appreciate your friendly and expert service. I would recommend this company and staff to anyone.

Our dog had a long night from the 4th of July fireworks and suffered extreme stress. He was totally out of it! Called some 24hr vet clinics and no answer. Sorry to say it was it good thing. Found JustAnswer, got what we needed without the trip and expense. Even got a follow-up text. Thanks Dr. Nelson. So very thankful.

I’m impressed with this service. My goal each month is to ask questions that make the price worth it to me. So far so good. Some experts work harder than others—it’s easy to find the good ones with the rating system. These people can help enormously if you ask the right questions, enough questions, and have the ability to carry out good solutions.

My 328i 2009 BMW was giving me misfires on cylinders 1-3-5. After changing spark plugs and coils the auto has 116 thousand miles. I got good info from JustAnswer, resolved problem. Electrical connector to coil were not fasten correctly.

I dealt with Joe ** in review of a contract I developed for my wedding officiant business. He was quick, thorough, and extremely easy to deal with and talk to. His insight was great and even asked me a number of questions that I would not have expected - and brought up other issues I hadn't thought of. I will definitely look to work with him (and JustAnswer) again. Also everything was definitely worth the money and excellent value for what I needed.

Was connected with a great technician who helped me troubleshoot what was wrong with my refrigerator and recommended what part I needed to fix it and how to as well. I was able to find the part online for about $20. Thanks to Brandon, it saved me hundreds of dollars. Thank you!

The only way my experience could’ve been better is if the mechanic could’ve done the work for me! Seriously, the process was fast, easy, and efficient, and the advice rendered was spot on. My Infiniti had spongy brakes that had turned into no brakes when I tried bleeding them to resolve the sponginess. The mechanic that advised me quickly pointed me to two possibilities: bad master cylinder or bad ABS pump, which his strong hunch being master cylinder. I replaced the master cylinder and bled the brakes, and that fixed everything. Thanks for the guidance!

I installed a new battery in my Corvette, and then the car would not start. I received a Just Answer call a few minutes later from a mechanic who had a similar problem. He said to disconnect the battery cables from the terminals, wait about 15 to 20 minutes, then re connect them. He said this will give the car's electronics time to re-set everything. It worked and the car started. Praise the Lord and thank you Just Answer!

My Mom's current husband passed away and she was getting her husband's social security benefits, but I found out she could obtain my dad's social security benefits instead which were higher than her current husband's benefits. I had questions on how my Mom could apply for my dad's social security benefits instead, so I asked them if my Mom could apply for my dad's widow benefits instead since she had been married to my dad for 26 years. They were quick to answer my questions and concerns within a timely period. I am very satisfied with their assistance on this issue.p

Motorcycle technical problem - After feeling a little doubtful about any response to my query I was pleasantly surprised to be in immediate contact with a professional in this field. I received first rate information which was exactly accurate to my issue. The problem was quickly solved with the expert's help and I avoided paying high dealer fees. A first class experience.

I had AMAZING tutor to help me out. She was so fast and quick and gave me the best help and responses! I wish I had her here in person to help me! This site is so amazing and recommended to everyone! We need more sites like this to help us! Thank you for everything and thank you for helping me out when I most needed it.

When we replaced the battery and the sensors was going crazy they suggested Auto Zone which helped out on telling it will work out. Thank you for saving us 125.00. I will recommend you to people who need advice on what wrong. Thank you again on the advice. I saved all our conversations so if I need help again I can go back and look.

My cat bit her tongue when she got her shots. She was put on a diet three years ago and lost weight from 26 to six lbs. So she isn't eatjng well and I was worried her tongue hangs out and hard for her to eat .The doctor told me she might of damage her nerves or she could have a knot of some kind on her tongue. She told me to call my vet and to watch to see if she is eating so I appreciate what she told me. I am giving her a ten.

We wanted some immediate feedback on an issue with our baby pig. The advice was excellent and got her taken care of 2 days later. (First appointment with our vet) We live 45 minutes from town so the advice was not only helpful but saved us a huge emergency vet bill!!

After receiving a message from Microsoft saying my Hotmail account had been compromised and that they were suspending all activity in it. I followed all the suggestions and submitted several “account recovery forms” and just when I thought we wouldn’t get access back, I called Just Answer and somehow they got me through it. I submitted my last recovery form and two days later I received a message saying we had it back. What a relief.

I had a Windows upgrade on my laptop but after completion I had no WIFI connection. I emailed Microsoft and was put in touch with Just Answer. The response and help was fast and accurate. I highly recommend this service.

I received a threatening phone call, supposedly from SSC. I was threatened with arrest and possible jail time, for ignoring 2 other attempts, for fraudulent applications for my SSC. Of course, I had no clue, of what I had done. Since I am not retirement age. The young lady, I chatted with, assured me, it had been a scam. Stupidity avoided.

You pointed me in the direction of my problems, but I noticed after I removed and disconnected the dashboard cluster and tried turning on my headlights to on I had the same problem with my HVAC lighting. Does that mean my headlights/turn signal is bad?

Eric was very responsive to my question and his answer and verification of facts, is just what I needed to move forward. I hadn’t been aware of this service but I found it to be a site that I will be sure to recommend it to family and friends should they have the need.

I had exhausted my troubleshooting options and googled for help. Just Answer came up and I tried it (for $1 trial). I got connected to a technician who gave me expert advice. I realized that I should have gone to you tube 1st to seek a solution, The tech gave me a You Tube link and also further expertise regarding my printer problem. I tried the fix and now my printer is working again. All in all, a good experience with Just Answer. (Just know that the trial service will roll into a monthly charge if you do not cancel.)

I was going to use my riding lawnmower last weekend when I ran into a problem. Engine started fine, but upon releasing the brake and trying to engage the drive to start to move nothing happened. I witnessed smoke from under the front of the mower. I went to Just Ask with my problem and got a prompt response. Confirmed my suspicion that it was likely the belt that was burning but I got very helpful guidance on what to look for. More to follow when I get to the belt tomorrow.

GERD. Thank you to the doctors that helped me! I found out what my symptoms were about. I love your website. I always get all my questions answered no matter what it may be. Really puts my stress at ease. I hope that you and your colleagues go straight to the top! You're truly lifesavers. I called all these doctors in my area and they don’t really help you.

I remembered that I used them before back in 2005, and remembered that it was very helpful with answering/responding to a situation that I was involved, which as it turned out, worked in my favor. Therefore, I would highly recommend to friends, and family members to use this organization/company.

Heavy equipment. I think everybody should know about this, but maybe people aren’t ready to ask for help. The experts on this site have gotten me out of a couple of diagnostic nightmares. I would recommend this to anybody that can’t get help from a dealer or needs some hard to find info.

I wanted to turn the Assistant feature on my new Moto G7. The online chat told me that my problem would need a phone call which would cost me $20.00. I gave permission for that but then I was told the phone advisor could not make the call so my issue could be figured out on text messenger. My issue was figured out without the phone call but I see the $20.00 charge was made on my account. I discussed this on text talk with my helper and he said he understood the call charge should not be made. I am hoping for a refund. Other than that I would have given the experience a 5 star.

At midnight I happened to see an ad for "Just Answer" and had been trying to find out what an antique clock was worth. The appraiser was quick and efficient. Was able to get my answer within minutes. He even let me know where to go to try and auction the item.

I had called my vet got a recording, called emerg. services was told to call ASPCA poison center, they had me on hold for 45 min. Finally went on computer and found this website. They answered chat quickly, answered my concerns in a professional manner and calmed my fears. They told me what to look for and she was totally fine. It was so nice to get help when we needed it.

I had a great experience talking to a lawyer from this site. I definitely would recommend it to everyone for all areas of interest. It was an easy quick response and very helpful! This enabled me to deal with my situation swiftly and professionally.

I discovered this site while looking for information on medical testing. The cost was reasonable. I was quite impressed with how quickly I received a response. The medical professional checked in with me to make sure I understood the response. I felt the answer I received was very thorough and I definitely would use Just Answer again.

Puppy vomiting - I received very quickly great advice from Dr. ** on how to help my puppy. He is much better today and I am so grateful! This was invaluable as he was sick overnight and I couldn't take him into the vet.

I couldn't figure out why my Brother printer was offline no matter what I looked to solve, I couldn't figure it out. The Brother help desk connected me to Just Answer and Hesham ** helped me with this printer and my second printer as well. He also helped me with my hot spot settings as well. Very satisfied.

Lawyer was very very helpful and understanding. She replied quickly and was comforting. I will surely use this forum again. Not having to wait for an appointment with an attorney or leave the house made this enjoyable. I will refer my friends to this site.

I am traveling in my motorhome and needed vet care for my dog. We are in the woods of Michigan so anything is an hour away, plus trying to get a same day appointment To a new version would be a challenge. I just needed to know the best way to help her until we got to a vet. Dr. ** was very helpful with what to feed her and how long before symptoms would improve.

The laptop would not start up, showing log on error. Quick response from your company. Unfortunately could solve issue. Good customer service when called regarding charges to my bill. Would use you again. Thanks for trying to solve the issue. It appears l now have another paperweight.

Very speedy & knowledgeable response. Very pleasant and easy to deal with. I would recommend this service to get a better idea of what or what may not be wrong. In my case, my car was already with a mechanic. I guess you could call me getting a second opinion as I hadn't done business with the mechanic working on my car. After the brief exchange of text messages, I knew the "just ask" person knew his stuff.

Put in incorrect email when I register my Gmail account. I thought the guy was really on the ball and did a great job resolving my problem with a minimum amount of time. He was factual, and he reassured me that the problem could be fixed quickly. It was. He also had a great sense of humor, which helped diffuse my anxiety over the situation. I would recommend him to my family and friends.

LG washer control panel stuck. I was doing laundry, and went outside to check on the cats. When I came back in my wife (Who is in her 6th year being diagnosed with dementia) was frantically pushing buttons on the washer. I believe that the final spin was off balance, I don't think she remembered how to shut it off. The buttons she pushed produced a error code of "CL". I called "Just Answer". They put me in touch with Austin, who guided me through a process that fixed my problem. He was very knowledgeable, respectful, and polite. It was my first time with "Just answer", and won't be my last. Thanks, Pat

I was given a quick and direct answer as to whether our Board was legally required to open the rest rooms in a clubhouse when the private pool was opened. This allowed me to share this fact with our Homeowners prior to a meeting with the Board of Directors.

I personally recommend “Just Ask” to all persons seeking information, advice or answers within all aspects surrounding knowledge within the General, Common, Private, Personal, Legal, Medical, Retail, Banking, all Trades, Technology, Commercial, Business, education plus all areas of Local, State and Federal Governments, all Professions and Careers with the utmost importance in accuracy, Professionalism, Services and advice with all timely and prompt replies. With Sincere Thanks and Kind Regards, Stay Happy, Healthy, Safe, Robyn.

My male cat is having some behavioral issues. I was needing some reassurance of what I was sure needed to be done. It being the weekend, I didn’t know where to turn. Having someone to converse with was reassuring. The responses were quick and personal. Dr. ** listened to me pine on and acknowledge my concerns. Thank you so much!

I was hesitant to take the membership but it's been such a wonderful experience that I can honestly I am glad that I. did. I was amazed how quickly the techs replied to me. I was not left hanging. My phone/email had me on edge, I can't get into my email: frustrated plus, plus. They solved it. Got me be back in my email: got me rolling nonstop. Anybody, you help with your online gadgets... It ends here. Do what I did...sign up. Take the trial. You will be glad you did.

Structural engineering. In one word, amazing. The response was quick. The engineer asks a series of question that made me confident that he was well familiar with the subject matter. I could not have asked for anything better with regard to my issue is. I seem to be on the way to Completing my project now.

JustAnswer helped with appraising several antique pieces of glassware. The appraiser asked questions and requested photos to help with the estimation of value. Everyone was very professional. I would recommend JustAnswer to anyone searching for information dealing with family heirlooms and their value.

I have a large number of boxes containing items from deceased relatives, I started to review what I had and I signed up with Just Answer to help me come up with what the current value of the item. Just Answer was great, easy to muse and gave me good estimate of what the item was worth. I would recommend it to anyone who wants to know the value of what they have. Thank you for the great appraisals that worked with me. I loved it.

My experience was thorough and to the point! It helped me with my decision making process for my father's will and permission to sign on behalf of my mother who is in an aged care home and cannot fully understand the process to follow to release the Rad into her bank account and to have full access to this RAD.