JustAnswer Reviews
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About JustAnswer
JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.
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- Monthly membership can be pricey
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JustAnswer Reviews
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- 4,924,561 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 26, 2020
Legal Eagle was Knowledgeable, attentive, and comprehensive in answering my question and pre-solving my problem. And though we obviously never met, his personality and enthusiasm showed through in all his responses. I would not hesitate to seek out his expertise should I have another real estate issue.
Reviewed Nov. 26, 2020
The experience was ok but I still like to be face to face with the person. That way I feel more comfortable and can see their response. I feel I have a limited amount of time this way and feel rushed.
Reviewed Nov. 26, 2020
Wanted to find out my rights to claim on probate. Didn’t get the answer I hoped for but it was most helpful. This is a good service and most helpful I would recommend this service. It’s quick easy and straightforward to use.
Reviewed Nov. 26, 2020
I have been searching for information on a player piano and I found the response quickly by a extremely credited source. I was able to submit photos which made the process much easier. I would definitely recommend Just Answer to others.
Hello Caroline,
Thank you for your review! We're so glad you found us.
We hope your piano still works and you're enjoying some holiday music with it.
Best,JustAnswer Customer Care Team
Reviewed Nov. 26, 2020
John was thorough and knowledgeable. He took the time to ask the right questions and come up with possible solutions. The solutions gave me some confidence to talk to my mechanic and have them try to resolve the issue. I recommend Just Answer.
Reviewed Nov. 26, 2020
My refrigerator/freezer temperature readings began to go up and down erratically. It was late on a Saturday. I couldn’t get any repair service until after the weekend. I found Just Answer online. I sent them my Model number and within a few minutes I was chatting with a person who was quite knowledgeable about my appliance and walked me through steps to determine the problem. He even referred me to YouTube sites for videos on how to fix the problem. He was extremely helpful. I was amazed by his familiarity with my exact 10 year old refrigerator make and model.
Reviewed Nov. 26, 2020
Straightforward. Prompt answers. Friendly conversation. It was easy to reach the counselor who promptly answered in writing. Given the option to call, I received an immediate phone call and no doubts remained. It was convenient. There was no need to seek for a local legal counselor, which was initial idea.
Reviewed Nov. 26, 2020
I will be filing a small claims suit and representing myself. I wanted to explore my legal options and get feedback from a lawyer, and Just Answer gave me an affordable way to do that. It was really reassuring and helped me make decisions going forward.
Reviewed Nov. 26, 2020
I am having very high blood pressure. My current internist did an ultra sound on my kidneys. She referred me to cardiologist. Cannot get an appointment for 2 weeks. The doctor I spoke with gave me some encouraging and comforting information.
Reviewed Nov. 26, 2020
Discussed a will and probate situation with a lawyer, very professional. My case was very complicated and we discussed how to approach the situation in court. Everything was laid out simple for me to understand. We started working from then on.
Reviewed Nov. 25, 2020
I got so information I didn't know about hemorrhoids, I think they will help if I put them to practice. l really appreciate the help l got even though I would rather speak to someone instead of writing, because I am really interested in removing my hemorrhoids.
Reviewed Nov. 25, 2020
You helped me through the procedure and that helped but still could not hook up. Hooked up when disconnected my computer as my WIF is too weak and could not complete the procedure with only one working at a time. When I get my system up to speed I will know where to come when new problems arise. Thanks very good and quick service.
Reviewed Nov. 25, 2020
When I initially asked the question why I could not tap on a kobo plus book in Glenna Maynard's platform, I was advised that JustAnswer could not see any books within Glenna Maynard's platform and the author had to allow for this privilege to happen. I tried to respond and say that if books were showing us we could do this how is it you could not see theses books. I tried to respond on a second request but the system just did not let this happen. The only way I had someone ask what happen is because I had rated their rating my experience as unsatisfactory. Then I had another operator contact me with the answer that helped. I sent a response back to Miro telling him thank you and he was a genius.
Reviewed Nov. 25, 2020
Contacted a Hyundai Sonata Hybrid mechanic and he saved me a trip to the dealership when my car was dead. Gave me great instructions on what to do and printed them out for me. It was fast and specific. I left the conversation pleased and knowledgeable about what I needed to do.
Reviewed Nov. 25, 2020
When I recently asked for an appraisal of a sculpture of the BVM holding the child Jesus on a wood frame, received the information I was looking for very quickly, professionally & extremely accurate! Excellent service for a reasonable fee!
Reviewed Nov. 25, 2020
Loved your service. Mollie is much better with your help!! She’s back to her old self!! Will definitely use you folks again. We couldn’t get to a vet due to the pandemic. We gave her water from a syringe & she perked up. The rice & chicken broth perfect!
Reviewed Nov. 25, 2020
The attorney clarified a legal matter for me that I could not find on the internet and was not able to speak to an attorney at that time of night. I needed to resolve this for an early morning meeting the next day.
Reviewed Nov. 25, 2020
The vet helped me feel that I didn’t have to immediately run to the emergency vet after I told him my dog’s symptoms. Maggie is much better this morning and I have peace of mind that she was okay last night after using Just Answer!
Reviewed Nov. 25, 2020
The technician was very knowledgeable about my problem, and proceeded to guide me through the steps needed to solve the problem by taking control of the printer by connecting it to the computer with a USB cable. He then printed a page remotely to check that it was connected, and I did the same from my computer. All was well.
Reviewed Nov. 25, 2020
The expert I dealt with is an excellent and knowledgeable transmission technician. Most important is that he knows his stuff... He also is very patient in explaining until I “got it”. That said Just Answer, not my expert, needs to work on customer service.
Reviewed Nov. 25, 2020
The advise I received was very helpful, thank you. The questions I asked were answered with details on what to do, The person Debra was very clear on what she wrote back to me, making me feel like a person, not just a "thing" on the end of computer.
Reviewed Nov. 25, 2020
2 lawyers answered my questions in a timely way. I paid a small fee. This is a lot of value for the money that I paid. The help that the two lawyers gave me helped me with my legal issue. This company is providing a valuable service to the public.
Reviewed Nov. 25, 2020
Sue from Sudbury
Reviewed Nov. 25, 2020
Excellent feedback. I like the timeliness of the response and the experience Of The technicians. And the upload features etc. I’ve had several cars problems over the years and Just Answer has been there to walk me through a lot of issues and saved me a lot of money.
Reviewed Nov. 25, 2020
I got excellent answers from Guillermo ** who helped me and answered all my questions. I will surely come back and speak to him in the future. Would recommend it to everyone who are travelling to consult as it can help save a lot of time and money.
Reviewed Nov. 25, 2020
I was very pleased with the quick and specific responses while using Just Answer. The attorney I communicated with was empathetic, and supportive. The information provided helped me navigate some challenging situations effectively. It was wonderful having someone who is well versed in the law, providing a bit of insight to make my process more navigable! Come here to get support, no matter your case.
Reviewed Nov. 25, 2020
Fast, professional and an amazing deal. It's like having your own lawyer. Very informative and offered additional advice. Why hire a lawyer when you can have a service like this? 50.00 a month as opposed to 2k. This is one subscription I will not be canceling after a free trial. I really liked the attorney I spoke with.
Reviewed Nov. 25, 2020
I had questions regarding my 67 Chevy motor. Gary provided me with good information for my issues. I will return to this site in the future, and recommend it to friends and family. God bless America. And the rest of the world for that matter.
Reviewed Nov. 25, 2020
Couldn't get much help from Ford people in the area, so tried this route...the tech was knowledgeable, apparently competent...very responsive to my initial quandary as well as several follow-up questions. Couldn't ask for more.
Reviewed Nov. 24, 2020
I am new to using a cell phone and was having problems with setting up an account, the system charged me with full membership and I didn't realize the cost until it had been processed. Upon request, JustAnswer refunded my money and no questions asked. This was very helpful to me and I recommend them for their ethical response as well as their computer expertise. I will certainly call on them again when I need computer help.
Reviewed Nov. 24, 2020
Gave us a reasonable idea of what we had uncovered and an idea of the approximate value. We are not really into antiques so this is a great service. Many thanks for the quick and courteous response. I would definitely use your service again.
Reviewed Nov. 24, 2020
I have used JustAnswer.com twice now, both times it was about a Bitcoin company. They answered all my questions and gave me suggestions on what I should do. At time other Attorneys who'd give ideas and suggestions also. And it was especially nice to find Attorneys that had experience or knew a little about bitcoin. Thank you. I really appreciate your help. Astu **
Reviewed Nov. 24, 2020
Amazing! The responses were lightning fast; along with the answers. And, the personnel was so polite. I’m happy to be informed about things whereas I had no idea. I appreciate the help and I will surely use Just Answer, and tell my friends. Thank you so much.
Reviewed Nov. 24, 2020
I am happy with this service, I just wish it wasn't so expensive monthly. I REALLY don't have use for such a service on a monthly basis.. BUT when I do, this is the service I would use... I may have to opt-out of service, because my current budget won't allow it.
Reviewed Nov. 24, 2020
After trying for hours to fix an issue with a spreadsheet that had to be done by midnight, I googled my issue and Just Answer came up. Luckily, I was matched with Erwin ** and he spent over an hour with me until it was perfect! Thank you, Thank you, Thank you for making this available for me at 8:00 at night! Nice to know I wasn't alone:) Thanks Erwin! You rock!
Reviewed Nov. 24, 2020
Answer was quick, accurate and easy to understand. Saved me much time and effort in finding the correct answer. I would recommend this way of securing any answer to your problem from this venue. They helped me without taking any amount of time.
Reviewed Nov. 24, 2020
I was panicking about an issue with my dog but, could not afford an emergency vet. The online vet was very quick to respond to my message. She was also correct about the issue with my dog. I highly recommend this site.
Reviewed Nov. 24, 2020
Helped me see what my options are. Great advice. Will use in the future if I need the help. I WOULD RECOMMEND. Worth the money if you are looking for advice of a trusted attorney/lawyer. Helped me with my car information.
Reviewed Nov. 24, 2020
We had no idea what some of the items in our dad's estate were, let alone what they are worth. The appraisers: JM and Rarewares are my "go to" ladies. They are spot on and very informative. This service is worth every cent. It is helping our family identify family "treasures". HIGHLY RECOMMEND!
Reviewed Nov. 24, 2020
Primo and thorough response to my question. It allowed me a night of sleep and cleared doubts as to next steps. I wish I could connect with Atty who responded so he could take my case. I had to find someone else.
Reviewed Nov. 24, 2020
Thought Funeral home had addressed this and decided to try and locate online from So. Sec. Admin. the answer to my question. Was helped by several people in the process and finally able to print out required form to file. Will fill it out, and hope for a satisfactory response.
Reviewed Nov. 24, 2020
It was just before midnight and our 9 month old rescue dog has a run-in when he went out with some type of bite. This usually laid back dog was running around scrubbing his face on the tile and carpet all over the house. It was evident it was a bite, but I needed to be sure I wouldn't be hurting him by giving him human **. The match to a Just Answer vet took about 15 minutes and I was able to get the information needed. I also learned that liquid ** was not appropriate for dogs. The access to timely information was so helpful. I've already shared the resource with all my work team, and would definitely use it again! Thank you, thank you, thank you for the peace of mind provided!
Reviewed Nov. 24, 2020
I had a weird problem with my dog. I posed a question about it to a vet. The response came a few hours later. The answer was excellent and made a lot of sense. I am very pleased with the process and the answer I received. The vet was thorough and I liked his tone.
Reviewed Nov. 24, 2020
This is very easy to use. It is a quick way to validate your thinking on an unfamiliar topic. The expert got back to me quickly, was thorough with his answer, and conveniently responded to follow-ups via text. I would definitely use the service again.
Reviewed Nov. 24, 2020
I would recommend to anyone looking for quick accurate answers.
Reviewed Nov. 24, 2020
I am receiving a gift from a wealthy relative of property worth quite a bit of money. I was concerned if the relative had any immediate tax consequences as well as me. I also wanted to know if there would be taxes when and if I sold the property. Quick, specific answer from a very professional sounding lawyer. Unusually upfront and simple!
Reviewed Nov. 24, 2020
I can’t say enough nice things about ask a lawyer. I refer lots of my friends to them. They get back to you right away with your answers. I have use them for the past five years and they have always been prompt, courteous and professional.
Reviewed Nov. 24, 2020
Dr. ** saved us an incredibly expensive weekend trip to the vet after our lab mix puppy had a swollen eye with redness and itching. After using the saline solution and antibiotics she recommended, the eye is all better and didn't require an in-person trip.
Reviewed Nov. 24, 2020
I appreciated the time spent by your agent trying to access my computer. In the end all I had to do was reboot my PC twice and everything was back to normal. I would hesitate to use your services in the future if I have any issues. Please give thanks to the agent who was assisting me.
Reviewed Nov. 24, 2020
The website was easy to use and figure out. The helpline was also very helpful and answered all of my questions before meeting the expert I was matched with. The expert was very helpful and very wise. I was dealing with one of the worst panic attacks in my life, but after reading what was sent I was able to calm myself down and think rationally. I 10/10 recommend this website.
Reviewed Nov. 24, 2020
I was stuck on a light fixture box with more wires than I knew what to do with on a Sunday in the rain. I tried Just Answer for the first time and was so impressed with how fast I was connected to an expert. And Jason was knowledgeable, patient, and super helpful. He helped me solve the problem and I learned in the process. Very impressed and will recommend the service to anyone. Thank you, Jason.
Reviewed Nov. 24, 2020
As my son had just had an accident, I needed to know if the pain medicine could be taken with his previous medicine. As it was very late at night, our pharmacy was closed. I searched online and discovered this website. The answer came promptly and I felt confident. The pharmacist assured me that he could take both medicines and we were relieved. We both slept well.
Reviewed Nov. 24, 2020
You know how your 1-year old is sick and you're super worried about him? That's where I was at with my kitty. It really helped to have a vet, even though it was a serious situation, just be there and keep me straight on what I needed to do because I was worried sick.
Reviewed Nov. 24, 2020
During the 7 day trial I got no contact re my Q about a GE window A/C unit. On day 3 I spoke w a very polite and courteous female employee who tried to get me connected w a person to answer my Q but she was not able to but said she’d put a flag on my Q to expedite. At day 6 I have still heard nothing - not even “Sorry we can’t find an expert”.
Hello,
Thanks for reaching out to us about this. We're sorry for what you've experienced.
We've reached out to you privately to gather some more information so that we can locate your account.
We look forward to hearing back from you and resolving any open concerns.
Best regards,The JustAnswer Customer Care Team
Reviewed Nov. 24, 2020
It was after 5:00 PM on a Friday when I had an issue with my cat. She ate something that was potentially dangerous and I was really upset. The vet was understanding, helpful and took care of my problem. His response was quick and he really helped ease my worries and gave me advice that worked. Thankfully my cat is fine.
Reviewed Nov. 23, 2020
I had a very good experience with Just Answer. I sent photos of art glass vases and bowls and received a very prompt response. I had researched one of the items myself before I sent it off to Just Answer so I know that the appraisal was accurate because I had already spent 2 hours doing the research; I received the same information in about 20 minutes or less, which is why I sent more art glass to be evaluated.
Reviewed Nov. 23, 2020
I received a job "offer" from what appeared to be a legitimate company based in Italy. However, I didn't apply for a job with them, their offer sounded too good to be true, and it just didn't feel right. I reached out to JUST ANSWER with my questions, and I received a thorough answer that I understood, and it was very quick. I was able to conduct a back and forth conversation through chat, and could also have called if I'd felt it was necessary. I will use this service again, and I recommend them to anyone in a similar situation.
Reviewed Nov. 23, 2020
Robert provided immediate and clear instructions for how to deal with a tripped breaker at the post and inside the trailer. Keystone was only able to tell me where the panel was hidden. They suggested buying a new switch when it wouldn't flip back. Thank goodness for Robert!
Reviewed Nov. 23, 2020
Just really fast good response. A little bit shaky to start but great end result. Will use again. He was very patient with me as I was having trouble getting to where he wanted me to go as a learner so I do recommend in using Just Answer, I am going to use again as my Facebook on phone has lost the business side of it.
Reviewed Nov. 21, 2020
Rip off, I used the site for one question, paid 60 dollars and then they charged another 60 the 2nd month, total recurring bill ripoff, said they could not refund the 60 dollars because it was against their policy. Do Not Use this site.
Hello Frank,
Thank you for reaching out to us. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail immediately, as well as a payment reminder E-mail 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
We will reach out to you privately to discuss the details of your account further.
Regards,JustAnswer Customer Care
Reviewed Nov. 20, 2020
My dog had a bad ear infection and I could not get an appt at the Vet due to covid. So I went on to the Justanswer site to get info for helping my dog. The site asked for $1 to ask a question of their Vet. So I agreed to pay $1 through my PayPal acct to ask a question, never realizing that THE FINE PRINT said I was signing up to pay $31 a month to be able to ask questions whenever I wanted. I never agreed to that and 7 days later they started banging my account for $31 a month. I put a stop to it immediately, who would EVER pay $31 a month for that service. They take advantage of people when they are in need, VERY SHADY COMPANY. I told them I wanted a refund because I had no understanding that I was signing up for a monthly service, and their representative said "YOU SHOULD HAVE READ THE FINE PRINT.' Really this is how you take advantage of people in need. Shame on Justanswer, I was taken.
Hello Anthony,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail immediately, as well as a payment reminder E-mail 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
We will reach out to you privately to discuss the details of your account further.
Regards,JustAnswer Customer Care
Reviewed Nov. 18, 2020
Hello, Over the summer, my 83 year old Dad used the service to ask just one question about his TV issues and he was coerced into signing up for a membership. He has dementia and likely Alzheimer's now so he never remembered signing up for it back in July 2020. We are not disputing he used the service once for a TV question but that he NEVER used it again and is now out $46 x 4 months.
We've had to jump in and help our dad with his finances and noticed these charges and cancelled the account a few days ago - November 2020. We reached out to support over phone/chat and the support people would NOT work with us to rebate any of the monthly charges. We feel this company is taking advantage of seniors and after a quick search, I see so many complaints on this predatory behavior of signing up seniors. I am simply asking for the company to do the right thing and credit back 2 or 3 of the monthly charges (August, September, and October 29). Please do the right thing JustAnswer and I'll happily change my review of your service.
thanks for listening,-Larry
Hello Larry,
Thank you for your review. We're sorry to hear that this happened to your father.
To keep your information private, would you please reach out to us and reference your Consumer Affairs review and ask for the Admin Team to assist you. We would really like to help you out.
Best,JustAnswer Customer Care Team
Reviewed Nov. 17, 2020
I was trying to get some assistance with a question I had about my cordless phones, and JustAnswer.com showed that I could ask my question for a $5 7 day trial membership, but I was not able to either pay the $5, nor ask a question at all unless I called them, and paid for a full 'non-refundable' membership. So, what good is a trial that does not let you use the service then?? Just a way to throw away $5 for nothing?? Make no mistake, there is no guarantees of anything with this online service, you can sign up for a free trial, maybe if their bugged out website will allow it, but this is no trial at all, it is just 'give us $5 and we will give you nothing in return'.
You are not even guaranteed to get a helpful/correct answer for your money, which is of course 'non-refundable'. They appear to be a scam website that exists only to take your money, and give you little if anything for it. I do not want to sound too angry here, but I hate being scammed, and this site did just that. As such, I cannot think of anything nice to say about them, so maybe I should stop this review now, except to say 'Watch Out.' They are only interested in your money!!
Hello Zachariah,
Thank you for your review. We appreciate your feedback.
We're sorry to hear that you had problems signing up to ask your question. I honestly have not heard of this issue before. Would you please contact Customer Support so we can look into this further for you? Many customers have used JustAnswer to ask many questions during their 7-day trial and appreciate the expertise of the experts on the site. The experts also enjoy the site to help customers who normally can't get help in other places.
Best,JustAnswer Customer Care Team
Reviewed Nov. 4, 2020
When I signed up with this company it did not tell me that they were going to be taking $46 out of my account every month if I did not cancel for the last 3 months. They have been taking money out of my account.
Hello Bri,
Thank you for your review. We appreciate your feedback.
JustAnswer is a membership website similar to Hulu or Netflix and we offer a trial membership where you can ask questions to verified professionals in their fields. You have topics available for everything from Legal, Medical, Car Repair, and Taxes to Dream Interpreters. At the end of the trial, your membership rolls over to the regular monthly membership so you don't lose access to the experts on the site for your questions. We send out several emails and you'd see a page similar to this one when you're first signing in to ask your first question: https://i.imgur.com/5GVF7cO.png to explain how membership works on JustAnswer.
Would you please email us at support@justanswer.com so we can make sure your account was handled properly?
Best,JustAnswer Customer Care Team
Reviewed Nov. 3, 2020
This website Just Answer, is a fraud. Google should remove them from recommendations. This company appears to be running a scam, sent me in multiple circles to keep paying $1 then $5 for answers that are not forthcoming. Warning this appears to be a scam ---do not use!!
Reviewed Oct. 30, 2020
Awesome site. Right people are directed to you, it may take a while, but as soon as you are connected, you are connected with someone from your country. For a small fee, you are given the right answers, even when you don't want that answer, you are still directed with a course or legal action to follow.
Reviewed Oct. 30, 2020
The helper on the phone with me was so very helpful and patient with me. I will highly recommend this service to friends and family! Thank you so much. I am enjoying my tv. Very clear talker he was. Love. Love.
Reviewed Oct. 30, 2020
I had a legal question I wanted answered and signed up, an attorney got back to me within 10 minutes, and gave me some answers I was really comfortable with! I think the service was great and would definitely use it again! I would certainly recommend this service to anyone who has a legal question but doesn’t want to pay huge money!
Reviewed Oct. 30, 2020
Thanks much; for waking my brain up! The information that I received from the Law Educator Rocks. It is of the utmost importance for me to be aware of the facts that you have enlightened me with. Once again this information received is very much appreciated. Thanks again, for enlightening me about the beneficiary process and how it should work. The information that you have given me lets me know how I should go forth in this matter.
Reviewed Oct. 30, 2020
This is not my first experience with JustAnswer. As always they were quick and spot on. Who ya gonna call? Not Ghostbusters but JustAnswer. 5 stars plus. As a tech dummy I needed an expert to call at 4AM on the weekend.
Reviewed Oct. 30, 2020
After installing a Honeywell thermostat the AC didn't work. Heater was fine. Turns out the instructions that came with the thermostat were wrong. The tech told me how to correct the problem and now everything works fine. I would call them again if I needed help with something.
Reviewed Oct. 30, 2020
Given very good advice, not able to work on it just yet. Need to lower pool more to be able to address the problem properly. My help is currently out of town. Will get to it as soon as possible. Plus also planning on repainting it.
Reviewed Oct. 30, 2020
I spent a little money to get a free trial of this system to help troubleshoot my furnace problem when service calls from local furnace techs went unanswered. When I posed my question, I had a prompt response from an expert. This answer did not solve my issue, but gave me a direction to start digging. I had the option of asking a second expert, the same question which I did, and again, I got a prompt answer...I went back and forth a few times with this second expert and eventually was able to isolate the issue. The first expert was not sure about the diagnosis and started to give me additional troubleshooting advice which is all very useful even though he wasn't the one to isolate the specific issue the first time. The learning experience and prompt and detailed responses would make me want to use this service again without hesitation.
Reviewed Oct. 30, 2020
I signed up for Just Answer because my car was going crazy, wipers lights beeping and the dealership and my mechanic could not figure out. Lou the mechanic walked me through finding the problem, which we did. I also spoke to a lawyer, whole other issue. I am so happy to have found the site, I have a lot of questions that need answers.
Hello Tim,
Thank you for taking the time to give us a review.
It's great to find someone who can help you through a problem, isn't it? We're so happy that you found a great mechanic and a good lawyer (at least we hope the lawyer was as helpful!) all in one place. We look forward to seeing you back on the site soon.
Best,JustAnswer Customer Care Team
Reviewed Oct. 30, 2020
Answered quick with accurate information. Serviceman call later that night but I did not have a chance to speak to him. He left a detailed message that was very helpful. I would recommend Just Answer to anyone who is a "Do-It-yourself" type of person and wants to save money.
Reviewed Oct. 30, 2020
Jess understood my issue. He was patient and worked diligently until he solved the problem. My emails are being restored in my Inbox. If possible, I would elect to have Jess work on any future issue. Thank you Jess.
Reviewed Oct. 30, 2020
We called because we had a hard time removing, as well as replacing, our freezer filter. We were able to get some advice from you and eventually were able to complete the task. Thanks for your advice and help.
Reviewed Oct. 30, 2020
How to convert a USB stick to FAT32. The assistance given was good however I wasn’t aware that there was a fee. As long as customers are aware and decide to go along with. Some friends wouldn’t accept the fee.
Reviewed Oct. 30, 2020
Lou guided me through a complicated diagnosing problem to fix my high beam light problem. He researched the proper wiring diagram, sent me instructions (PDFs) to systematically find the electrical short and correct the short circuit. I could not have done w/o his professional expertise. Great job!!
Reviewed Oct. 30, 2020
Spoke to a vet when we needed an urgent answer. Got attended quickly and was satisfied with the level of care. I asked several questions and all were answered clearly and in the right order. Vet then followed up to make sure everything was fine. Great service!
Reviewed Oct. 30, 2020
I requested for information regarding legal matters and the lawyer referred me to locals who could answer my questions. I was able to get the information from the website the lawyer provided and the local lawyer was knowledgeable. Overall it was a very good experience.
Reviewed Oct. 30, 2020
The appraisers are wonderful to work with. They're clear in their valuations and invite additional questions if needed. The customer service staff is friendly and very helpful as well. The computer allows the option to add the appraisers that assisted me to my "favorites list". This is extremely helpful particularly when I'd like to find that person again.
Reviewed Oct. 30, 2020
Some problem with the password. After ask questions chat online I can order my product from Amazon and check out smoothly.. The tech specialist finally clear the fault and help me create a new password where I can go thru my orders.
Reviewed Oct. 30, 2020
My experience was pleasant, quick, easy, accurate and inexpensive. I had some real estate law questions that needed to be addressed quickly and the answers I received were very helpful. Thanks for being there! I asked a few questions and they were answered promptly.
Reviewed Oct. 29, 2020
Response rapid. First problem solved. Second problem pending. Satisfied with results. I have a few issues I intend to explore resolution of later. But, because of age and health issues, I am not up to pursuing resolution at this time. Thank you.
Reviewed Oct. 29, 2020
I have found that I have felt more and more confidence turning to the appraisers for assistance And it has helped me in understanding the history and value of my mother’s estate. Thank you for your assistance. With thanks Kethrine.
Reviewed Oct. 29, 2020
With videos and a few questions, I was able to repair my 2-year old Samsung top loading washer before the local appliance repairman called me back. It was a real repair, involving taking the pump apart, but the videos made everything clear.
Reviewed Oct. 29, 2020
I was very pleased with the ease of contacting them. They worked thru texts and remotely with my laptop which I prefer. Quick and easy is how I would describe the service. I would highly recommend them! My Outlook was not working and they resolved the issue quickly.
Reviewed Oct. 29, 2020
Awesome! Barrister was prompt to answer and was to the point. Very valid guidance. He explained everything in detail. I will use him again as he is an excellent communicator. I was left with the impression that he is an empathetic person and truly does what to help you.
Hello Suzanna,
Thank you for your review.
We're very happy to hear that Barrister was such a great help to you! It's great to have a legal source to help you when you can't get to one face to face these days (and so much less expensive with JustAnswer.) We look forward to seeing you on the site soon.
Best,JustAnswer Customer Care Team
Reviewed Oct. 29, 2020
I was having a problem changing my name on a social media site. I posed the question about the problem with JustAnswer. They got back to me immediately, and answered my questions with an accurate text of how to correct the issue I was having. They are not expensive. I signed up with JustAnswer at an affordable price. I highly recommend using them for your own needs.
Reviewed Oct. 29, 2020
After I described issue doctor told me exactly what to look for. Suggested might be something she ate, sure enough she is fine today & normal stool. Today she is running & playing but not pushing much food except chicken & rice doctor suggested, Thanks so much.
Reviewed Oct. 29, 2020
My dog was experiencing severe tremors and I was horrified. Unfortunately I am also very broke, and I was afraid to go to the vet for them to charge me $200 and tell me all we could do is wait it out. The veterinarian that helped me on here was able to correctly diagnose him, help me find financing, and ensure my dog got to the vet to get the help he needed. Sparing $5 for this service was worth it, and if I am ever fortunate enough to have $65 a month extra, I would subscribe permanently. The veterinarian who assisted me saved my dog's life.
Reviewed Oct. 21, 2020
99% sure customer service has hacked my phone. Emails from them were deleted, screenshots were deleted from my phone same day. They would not let me speak to a supervisor. Finally got in touch with (Head of customer service) Who says their customer service agents are based in Malaysia or Manila and it's impossible for them to hack my phone. Impossible? You gotta be kidding me. If a kid can hack Miami Dade schools then my 7 year old phone can be hacked. I hope to speak with the owner of the company soon.
Hello Ryan,
The owner of the company will not be able to address any of your concerns and would simply refer you back to the Customer Care team. At this time, you have not suggested a solution that would help to resolve your concerns, nor have you been able to provide us with any evidence to support your claims.
Again, if we can be of any further assistance, or if you have any actionable information, please feel free to reach out.
Regards,JustAnswer Customer Care
Reviewed Oct. 9, 2020
I'm in the process of attempting to have Tenants move after lying on their application about not smoking. They are both chronic smokers and the secondhand smoke infiltrates my living area. I can't afford $300 an hour for attorney and am attempting to manage by myself. JustAnswer.com has been very helpful so far.
Reviewed Oct. 9, 2020
The expert quickly fixed my errors and now Gmail and AOL are perfect and I don't have to waste time on two step verification anymore! Worth every penny! I would recommend Just Answer to anybody having problems. The experts really know their stuff and never talk down to you.
Reviewed Oct. 9, 2020
I recently adopted a dog, a Chihuahua /Terrier Mix (Mutely). I took her to a local vet for toenail clip, upon leaving I asked the assistant how old she thought my dog was. She looked at teeth and found one back moulder loose. I called the adoption center to find out they do not do dental. I did not like that answer at all. I contacted "Just Answer" to see if "No dental " is normal for adoption centions. The Vet quickly explained most people working at adoption centers are voluntary, and most centers are not set up with the equipment for dental. I didn't like that answer, lol, but IT IS WHAT IT IS. The VET was very informing, and that Vet even contacted me the next day to check on "Mutley". Very nice experience with "Just Answer" Vet. Will contact then again if needed.
Reviewed Oct. 9, 2020
I was stranded in a parking lot with a clutch issue. The Ford mechanic was very quick with a response as to how to quickly get me moving until I could take my truck to my regular mechanic. Much appreciated!
Reviewed Oct. 9, 2020
My 4 month old pitty got a few bites into an ice pack with a clay substance. I was quite concerned. Very quick response and Very courteous and friendly. Answered all of my questions with advice. Very grateful for this service.
Reviewed Oct. 9, 2020
My questions were answered in a timely manner. Pretty quick honestly. Helped me to know where I was beginning my day and where to turn. Thank you. Y'all helped very much. Now hoping with all the information I have gathered with both scenarios in my life, I can move forward and get all justice we are deserved and entitled to.
Reviewed Oct. 9, 2020
It was about 3 a.m. and I was so troubled by the fact that I had purchased 2 monitors and was unable to get a signal from the VGA. I am not sure how I stumbled upon this site, but I was desperate to resolve my issue because I was immediately thinking about having to buy a new computer. I must admit when I saw the $5 intro it seemed too good to be true. However, I signed up anyway and the technician said, "If you would like I can take control and FIX THE ISSUE." Reluctantly, I agreed and I can only say I am probably the most satisfied client they have ever had., They were patient, committed, and very knowledgeable. My tech would not give up on me until he resolved my issue. I was willing to throw in the towel, SO GLAD I DIDN'T. I rate them with a TEN.
Reviewed Oct. 9, 2020
They guided me very professionally, accurately and quickly with a 48 hour turnover on my end to end my LL TENANT dispute and got me my 3200 back. It was a crazy experience but every question I had they answered. I only say it was crazy because of the legal issues I had to deal with not them. They are great and answered every question 10000000% recommend.
Reviewed Oct. 8, 2020
I have a complex legal issue and Chris the friendly lawyer got back to me quickly with some thoughts on it that helped me to decide which way was best to tackle my problem. Very helpful and took a lot of stress out of the worry around my issue. Thanks so much Just Answer. Great Service!
Reviewed Oct. 8, 2020
They gave me great legal advice. The layers were prompt and attentive. They also gave me accurate information on the case that I was concerned about. I would suggest their service for anyone who cannot afford a lawyer. They also have a quick response time that makes customers trust their service. They have affordable prices and reliable service. Again, I would ask anyone that can’t afford a lawyer to consider this site.
Reviewed Oct. 8, 2020
Helped on whats wires go to for the column shifterer. Told me to check eBay for pics with the back of shifter real fag. Only found the front of plug. Jay was great on wiring. If I need help would use y'all next time for service.
Reviewed Oct. 8, 2020
Tech was courteous, very on spot with questions. He has me in the right spot for diagnostics on my 48 volt golf. We are getting real close. They did a awesome job. I highly recommend him. Him tried very hard to fix my problem.
Reviewed Oct. 8, 2020
I was having a real problem locating the detailed information on diagnosing and testing the various sensors in the throttle controls. Chris provided me with diagrams, detailed diagnostic procedures, schematics and some other very useful info. It took a week and several communications with Chris, but he patiently stuck with me and my repairs were successful. It saved me 100s of dollars and completed hours of online searching with specific info. I only wish I had come to JustAnswer.com first! Dale
Reviewed Oct. 8, 2020
I had David and he was extremely kind and helpful! Gave me lots of tips to look out for to ensure my dog was safe. (: Thank you! He also to mentioned he would check up on me the next day which I thought was amazing.
Reviewed Oct. 8, 2020
I turned to this site again because they saved my first cat from a vet taking her eyes out by just telling me to change her eye medicine! This time I turned to them because I wasn’t getting a call back from my vet on an emergency call! Unfortunately my cat passed away???? I’m grateful for their quick response even though she died. Hard to find an experienced vet but I commend them all for what they see and go through! Thank you for this service!
Reviewed Oct. 8, 2020
BhatkiV was incredible. He didn't give up and eventually solved my problem which no one had been able to do. He's great. If you get him you are lucky. Just Answer is not easy to use but once connected it went well.
Reviewed Oct. 8, 2020
MichaelH925 provided me with excellent service. My advice to customers is to be as succinct as possible with your question. If this is the done you will get good information back that will save you a lot of legal fees. Thanks Michael!
Reviewed Oct. 8, 2020
I was very impressed with the quick response and walked me right through the problem. I had new installations in my home and it took my printer right off our internet. The gentleman whom I spoke with was awesome. Thank you Just Answer.
Reviewed Oct. 8, 2020
Instructions are easy to follow, they will connect you right away to the specialist lawyer. I spoke with attorney Bruce and he is so easy to talk and will answer your questions straightforward. I even forgot some of my questions. He's been patient with me. Thanks and more power!
Reviewed Oct. 8, 2020
We were on vacation and my Bull Terrier ate some raisins. I was panicked for many reasons, one because I was not near my vet. I used JustAnswer and the vet asked me a bunch of questions and based on my answers said my dog would be fine and I did not need to worry...and he was right!
Reviewed Oct. 8, 2020
I was having trouble trying to get my wireless printer to work, and I came across your company's information. I paid the $5.00 and even though I am only one person sitting in my living room, I needed to get some papers printed. The technician, Lakshman Reddy, was able to fix my problem by remotely accessing my computer and working on it. I was amazed at how much he was able to do for me. I have already told several people about this and I do recommend this site to everyone I know.
Reviewed Oct. 8, 2020
I was happy with the help I received but would have preferred to have spoken to someone as my reception is not that great. I tried to put my phone number in but it wouldn't work, not sure if was my reception or myself not doing it properly as I was using a mobile. Not sure why you have to redo your phone and not just have to accept paying the extra when you have already given your phone number information.
Reviewed Oct. 8, 2020
Was stumped by problem with my boat engine. Knew it was minor but major. Antonio was more than helpful. Legitimately worked me through the issues I was having. Even learned/educated on the error of the way I was starting my boat. Had my doubts but legit advice. Will use again if needed. Cheaper than taking to a shop for sure.
Reviewed Oct. 8, 2020
Pertinent to my circumstances. Succinct and relevant legal options to follow with a good timeline analysis and prognosis for each option. The response was timely and written with clarity so that the information was easily absorbed.
Reviewed Oct. 8, 2020
I advice I got worked great. The tech lead me to where I could purchase the right compound for my application. In fact I instead of one treatment of Birchwood aluminum Bluing, I bought four. I am now working on a shotgun that is 65 years old. Thanks your Webb site was greatly appreciated. Jim
Reviewed Oct. 8, 2020
Got a very thorough response from a mechanic who was right to the point. Was able converse with him to make sure that I worded my question right. He knew what I was talking about. In fact I was wrong. I provided pictures and that confirmed it. I took it to a shop so I could get this very deadly problem fixed immediately.
Reviewed Oct. 8, 2020
I was extremely pleased with the professionalism and courtesy of the representative that handle my inquiry. I would use him again should the opportunity avail itself! I will also probably become a member so that I could use your service periodically.
Reviewed Oct. 7, 2020
I am in a long distance relationship and I live in the United States, I have a fiancé who is a Filipina OFW worker with a job in Dubai UAE. We are trying to meet. My questions were answered promptly and to my satisfaction. I could not get in touch with any government office to speak with a live person and I will use and recommend your company and the lawyer I spoke with Denise ** highly and happily. I have new friends in the expat community I have already recommended to Denise ???? Thank you and Salamat po.
Reviewed Oct. 7, 2020
Was very happy with the help we received. The vet was very accommodating and we felt so much better after talking with him about our rabbit. I actually went on twice as the vet we had used locally was going to charge another $69 to see him again before refilling our prescription after they already had $900 from us. The recommendations from JustAnswer worked and our rabbit is fine now.
Reviewed Oct. 7, 2020
I had a major plumbing problem (rattling of very old pipes) and couldn't figure out the source and what to do. Mike from JustAnswer took the time to understand the details of the problem and explained the possible reasons. I should note that the first plumber wasn't very helpful but I could ask for a second opinion from someone else and that is where Mike came in and helped me out.
Reviewed Oct. 7, 2020
A quick efficient and concise answer to my Employment law question. I recommend using this easy to use law firm without having to pay for exorbitant legal fees on the High Street. I have also used a couple of times in the past diamond this would be the first time I have written a review something I really do for any service however I feel for people in need this company provides quick answers.
Reviewed Oct. 7, 2020
I had very nice agent. I lost my husband recently and he knew all the ins and outs of Apple TV boxes. When I had a problem I was lost! I called your line and Nathan was the greatest! Within 10 minutes my problem was fixed. I recommend this Apple service to everyone!
Reviewed Oct. 7, 2020
I am an electrical engineer and electronics hifi hobbyist. I asked for help solving a repair problem on a premium quality high fidelity power amplifier. Just Answer assigned a first technician and he turned out to be underqualified, and they reassigned a very qualified and knowledgable technician. His work was smart and accurate and helped me solve a problem that had stumped experts on Audio Karma and other websites. I was impressed with the technician's knowledge and accuracy that included finding an online schematic diagram and correctly reading it and using it for troubleshooting. I will certainly use them again.
Reviewed Oct. 7, 2020
They answered options I had to get into my closed account. The Tech was very professional and courteous. It was unfortunate that I had to go with a pay service when Facebook should have been able to help me for free.
Reviewed Oct. 7, 2020
The m.d. that contacted me was thorough and informative! Suggestions were practical and common sense. Follow up was also thoughtful. I hope not to use them again, but when my own doctors aren't available, you can't beat this for good response time and getting the info one needs to move on an injury, in my particular case.
Reviewed Oct. 7, 2020
The lawyer reviewed my question promptly and responded with excellent advice. He also left the door open for any follow up questions. His style was nonjudgmental, polite, and professional. I highly recommend this lawyer for other people. I feel fortunate to have found the Just Answer site.
Reviewed Oct. 7, 2020
I had questions regarding my tenancy at my son's and the lawyer explained in detail my rights and how to handle the situation. Very thorough and knowledgeable. Highly recommend. Was very prompt with answers. So friendly and explained everything to where I could understand it. Felt very comfortable with him.
Reviewed Oct. 7, 2020
My Labrador had an eye issue for 3 days while between vets. I reached out to Dr. ** on JustAnswer and she provided the most useful advice, quickly and easily. I was able send her photos and we had a real-time conversation about how to proceed. Not only that, she followed up the next day without me even contacting her. Very nice service!
Reviewed Oct. 7, 2020
Gave me very helpful information on poultry disease which ended up being the reason why I had to euthanize my beautiful hens. Marek's disease was what my hens had. The paralysis was so bad and traveled through them so quick. The info that was offered was quite correct and helped me out tremendously. Again thank you.
Reviewed Oct. 7, 2020
Our youngest kitty (15 months old) started sneezing pretty frequently so after searching the internets for recommendations for treatment, I came across this service. As the symptoms were not severe, I thought I’d give it a try instead of pay the high price of a vet visit. The support was quick and the follow up thorough. The sniffles have subsided and the patient seems to be doing fine.
Reviewed Oct. 7, 2020
Being new to cats, I was unsure what to do when my cat was congested. I tried this service and the response was so quick, I will certainly use again. In real time, the doctor was telling me what to do and how to relay the information back to him. Very helpful and comforting.
Reviewed Oct. 7, 2020
I was seeking an answer to a question I couldn’t find on Google, I couldn’t find with any of my coworkers at the hospital, but just My 20 minutes online with Just Answer - I had information I needed to be armed and ready. The Attorney was kind, and he gave me insight so I could decide whether or not I really want an attorney. And whether or not I really want to pursue this or not. It was incredibly insightful. Incredibly grateful for the service!
Reviewed Oct. 7, 2020
I paid my five dollar fee to get help tracking down an electronic circuit to diagnose. Immediately I was contacted by Paul M. and we discussed my problem. He sent me the information I was looking for and I asked if he could point out the location in my car. No problem he said send a picture and he would show me. After several pictures and problems with my camera I got the picture through and he immediately identified the circuit location! He was very patient waiting for me to correct my technical camera problem, super knowledgeable about my particular car and very professional. I will definitely be back when needed. Thanks Paul!
Reviewed Oct. 7, 2020
Amazing service! I received an immediate up to the point consultation from legal attorney for $5. And I did not have to search for a lawyer in my particular field. Just Answer did it for me. For any questions in future this will be my 1st point of contact. Thanks a lot for màking it that easy!!!
Reviewed Oct. 7, 2020
The Medical Professional answered all my questions about a medication I was taking, which answered all my concerns. These answers gave the info I needed that was taking the right dose and some of the side effects. The answers were in a timely fashion and any follow-up questions I had was answered quickly.
Reviewed Oct. 7, 2020
My question was can innkeeper throw or given away your belongings and the lawyer they had connected me with was very professional and it wasn't an robot. Real human lawyer responding back to your concern or situation. In a real time off frame. Direct me to the right site I needed to be at. Thank you kindly.
Reviewed Oct. 7, 2020
Saved me hours of research. Messaged a few details & photos and in minutes I received the specific identification including date and artist and value. The professional who advised me was friendly and professional. The feedback was clear and concise.
Reviewed Oct. 7, 2020
Nisha is very knowledgeable on my rights as a domestic violence victim. She took time to explain to me my rights and was able to identify the best way to handle my present situation. Nisha is a big plus to the Just Answer specialized lawyers.
Reviewed Oct. 7, 2020
I had a question about the voting process for the 2020 national elections. I didn't realize that I needed an attorney so I was surprised to have a quick response from an attorney by the name of Adam. The response was tailored to my question with a link to the specific statute that answered my question. It was so thorough that I was very impressed with Adam's knowledge. If I ever need an attorney, I will call upon this site and if Adam is available, that would be perfect.
Reviewed Oct. 7, 2020
I think I definitely recommend people to use Just Answer because it will be very convenient to get answers real time when your condition requires. The Drs. are there to help you with their pinpoint accuracy in making wise recommendations what actions need to be executed so you can compare and make your appointments with your own physicians.
Reviewed Oct. 6, 2020
The vets were helpful with a second opinion after my dog was poisoned. The advice was super helpful and my dog survived. I was very worried and asked lots of questions. I was asked to follow up with an outcome. That made me feel better.
Reviewed Oct. 6, 2020
My experience with Just Answer has been amazing, I thought my business emails had been deleted due to a PC crash, but they were found and loaded on my new PC. Had trouble setting up email addresses on new PC, as the old way of creating was not working - I now have emails I can receive my business emails and continue with my business.
Reviewed Oct. 6, 2020
I’m pleased with both the appraisers and the information I’ve received about my items. I’ve asked about pottery, jewelry and kitchenware. I’ll continue using the website for other items. I’m looking around the house for more things to get their value too.
Reviewed Oct. 6, 2020
I ask and boy did I receive. I needed some help sorting a key fob - door lock opening issues. I ask the mechanic about Prius V key signal receivers and troubleshooting. I got schematics for all 4 key signal receivers and suggestions on how to troubleshoot. He even told me the costs for having dealer signal check these receivers after I have taken care of everything that I can. I was very impressed!!!! After studying the schematics, I started checking the receivers as he suggested and on the second one we hit paydirt. I have had the car at the dealer twice and neither time did they fix the problem. With your expert and an hour of my time, a problem I have been living with for 4 years is now fixed! Thank you! Thank You!! Thank You!!!
Reviewed Oct. 6, 2020
The response was quick and gave me peace of mind, that I would not be out money when ask her to return the ring. Because she does not want to get married, just wants the ring. When asked about the wedding she would tell people someday and that day will never happen.
Reviewed Oct. 6, 2020
Todd was extremely helpful. We got my tv up and running. I am hard of hearing and old. He was so patient and kind. And willing to stay with me until the tv was connected to Spectrum. Todd995 is an excellent staff member for you and deserves a raise. If I have problems with my tv, I hope I can ask for him. He was worth the $29 fee. He gave me confidence in your service. Thank you so much for hiring him.
Reviewed Oct. 6, 2020
Great lawyer. Great program. Saved my butt! Was extremely informative and professional. I couldn’t be more grateful. Without this program I would be extremely lost and probably would have believed my landlord who said I needed to go to a hotel and pay for it during Covid.
Reviewed Oct. 6, 2020
The answers I got to my questions helped, but I had trouble accessing them. They would come via e-mail and text and there was no continuity amongst them. It created some amount of difficulty in communicating with my expert. I would have appreciated having the communication stream be limited to one format.
Reviewed Oct. 6, 2020
I used your service for the first time. I was having problems with the trunk light. A mechanic that looked at it called it a trunk switch. I looked high and low and couldn't find trunk switch anywhere. So I used your service. My question was answered in just a couple of minutes. The person that helped me explained things I needed to know in a way I understood. Also, the mechanic used the word trunk switch. But the person I was messaging told me it was the trunk latch. He also explained how the trunk light was also wired to the latch. Made the fix extremely easy. The shop was wanting $175 to fix it. I did it myself for $35. I think I was mislead by the mechanic. Great service with knowledgeable people. I will certainly spread the word about what you offer. Thank you.
Reviewed Oct. 6, 2020
We had Dr. David M. as our vet. We typed in our questions and got immediate answers, then ten minutes later had a text from Dr. M. It was late at night but he did an amazing job answering all questions and is keeping up with asking for updates and was there for everything we needed. Emotional support and scientific facts. Thank you Dr. David M.!
Hello Jacey,
Thanks for reaching out and telling us about this experience.
We're so glad that you were able to connect with Dr. David so quickly to deal with this urgent issue, and we're glad that the was able to provide you with the advice and support that you needed.
We hope that your puppy is doing well, and that you keep us in mind for any other issues that pop up in the future.
Regards,JustAnswer Customer Care
Reviewed Oct. 6, 2020
I needed ideas for how to get help for an incarcerated person whom I write to. He has repeated described incidents of being abused by guards in prison. He asked for my help in getting authorities to investigate the abuse and provide for safety. The JustAnswer lawyer gave me several ideas of how to approach getting help for this issue.
Reviewed Oct. 6, 2020
Excellent service via telecommunication and problem was solved. Problem with my refrigerator occurred on a Saturday afternoon when getting service would have been very expensive or impossible to get until Monday. I would have lost everything in my refrigerator and freezer.
Reviewed Oct. 6, 2020
I had a question for a lawyer about my situation. Previous people I have spoken to simply blamed me and would not give me advice. Then I found this website and for just $5 I was able to get a quick and professional response from a lawyer. I felt heard and really listened too, not blamed. 10/10 recommend!!!
Reviewed Oct. 6, 2020
The people were extremely fast and nice. I just didn't want to set up networking between my android phone and my new laptop so I wanted to download a copy of my laptop manual rather than do all that. The laptop technician was very fast at providing the link. Very good experience overall.
Reviewed Oct. 6, 2020
This was an excellent experience. The appraisal was fast, efficient, and clear. I appreciate the work done. All of the appraisal, from first contact, pictures, and final assessment was completed in just one morning. Wayne was professional and personable. I LOVED MY EXPERIENCE!
Reviewed Oct. 6, 2020
I have an iPhone and Apple Watch but use a Windows PC. After every Windows or Apple software update, I get a “cannot find server” error when trying to send email. Mohammed walked me through the fix and I will be able to fix it myself in the future. Thank you!
Reviewed Oct. 6, 2020
/Hhad an item that I was wondering about for some time to find out the real value of a rare time lock. This site found the answer very quickly for me and according to the market was spot on. I was pleased with the accuracy and quick response I received about the item. Thanks.
Reviewed Oct. 6, 2020
Lolly **
Reviewed Oct. 6, 2020
Michael was very Professional and Nice! Thank You. Well worth it because No One wanted to give me a Free Consultation because I was not charged with Anything! Someone stole my Auto! I was worried about my House etc. if he was found Not Guilty!!!!
Hello Laurie,
Thank you for taking the time to post a review on Consumer Affairs. It sounds like you are satisfied with your experience using the service. The 5-star rating system used by Consumer Affairs is defined as follows:
1 star = Bad2 stars = Poor
3 stars = Average
4 stars = Great
5 stars = Excellent
If you are happy with the service being provided, we kindly ask you to give JustAnswer a higher star rating to more accurately reflect your experience.
We look forward to hearing from you and would like to do our best to earn a 5-star rating from you.
Best,JustAnswer Customer Care Team
Reviewed Oct. 6, 2020
I was very pleased with the response of the last attorney I text with, I felt he was more knowledgeable than the first two that I got a response from, the second one had problems with spelling even though he let me know in the being that the spelling may be a problem. It just took away from the confidence that his info that he tried to give me was the best truth of my situation, but the third one I felt confidence that he knew what he was talking about. Just sorry I had to go through two before I got to one I felt I could trust the info he gave me.
Reviewed Oct. 6, 2020
My kitten had upper respiratory infection that affected his eyes. I was so worried and thought to take him to urgent care. The doctor contacted me and said not to worry and to continue his antiviral medication and to give him ** to boost his immune system. They also offered to contact them back if needed at no extra charge.
Reviewed Oct. 6, 2020
My Microsoft sign in continued to use an old email address as the login even after I changed it in my account. Shawn determined that the file was corrupt. He created a new account and transferred all of my files to the new account. It took more than two hours. Problem solved! Best $1.00 I ever sent.
Reviewed Oct. 5, 2020
Panic - middle of doing wash and suddenly after 17 years the dryer is locked - how? Who knows? Internet to the rescue. Go to manufacturer and see if able to unlock. Up comes "Just Ask" and I did. Agent was very busy but gave me the answer within 5 minutes or less and voila - unlocked dryer. I cannot thank you and "Just Ask" enough for your immediate help. If a friend asks about you I will give very high praise and recommendation.
Reviewed Oct. 5, 2020
Although I am still awaiting a response from the bank, I loved the process of asking my question and getting a response, but the real love actually came when I cancelled the service without hesitation or pressure to keep the service. I loathe pushy sales people/services/etc. I also enjoy doing somethings without hiring help so to speak and this service allowed me to do just that. I will be using service again and will recommend to anyone who is seeking some answers before hiring help.
Reviewed Oct. 5, 2020
Had problems with my laptop, no ability to start Windows and often frozen screens. Jason ** led me (via texts) through diagnostics and different options to correct the potential problems. He ended up connecting online to my computer to verify my set-up, any error messages and rebuild some questionable directories. Per his guidance I had to finally replace my Windows program, which solved the problem. Jason's help was 1st class, timely, knowledgeable and very courteous. Highly recommended.
Hello Robert,
Thanks for telling us about this experience.
Some technical issues are more challenging than others and it can take some time, and experience, to be able to work through them. We're thrilled to hear that Jason was able to help you through our Remote Support feature to get everything buttoned up.
We hope that you keep us in mind for any other issues or questions that come up in the future.
Regards,JustAnswer Customer Care
Reviewed Oct. 5, 2020
I highly recommend for the 7 day trial but there is no need to continue on with a monthly subscription. My advice I got was very beneficial. They got me referred to a local attorney who is looking into my case as I write this review.

Reviewed Sept. 28, 2020
Just Answer is now charging greatly inflated fees for their services. Major change from just June of 2020. The experts are non-experts. No clue what they are talking about. If you ask them about their experience, the door is shut. No answer comes. Yet they want $28 for an answer. Plus they shut down the rating system for their "experts" so now I cannot even leave it. Called customer service and they promised to get me a "real expert" and high priority. Several hours later still no call. Their chat is "bots", not human. Canned answers. Total scam, what a shame. It was valuable once. Now it is a complete waste of time and money. Extremely frustrating and discouraging. Please someone, SHUT THEM DOWN!
Hello Emery,
Thank you for getting in touch with us about this. We're sorry to hear about any frustration or confusion with using the service.
We have not changed our pricing structure in the last several years. If you are paying per-question, the price for the question will vary based on the category in which you post the question, and most questions will run between $15 and $60 USD. We have also not changed the process by which we verify Expert credentials. All Experts have had their licensing, education and experience verified by an independent 3rd party agency.
We are interested in seeing a little bit more about what your experience was like, however, we aren't able to locate an account or any contact attempt from the contact information that you supplied to ConsumerAffairs so we will reach out to you privately to gather the information that will help us locate your account.
We look forward to hearing back from you and resolving any open concerns.
Regards,JustAnswer Customer Care
Reviewed Sept. 18, 2020
I was connected within a few hours to a GM tech who walked me through everything to get my truck up and running. Saved me hundreds at the dealer plus a trip down there. Have already recommended to other people.
Reviewed Sept. 18, 2020
Dr. David was reassuring & very precise with the information he gave me. I was still having concerns about my ability to do things & still experiencing pain. But he told me to remember that I was only two months post-op & I have rheumatoid arthritis. So with that being a added factor I would have a different experience than a person who doesn't have RA.. He also gave me advice about my diet. Made sure all my questions & concerns were addressed fully.. I'm very satisfied with the service I received. This was my first experience & I plan to continue to use JustAnswers for future advice.
Reviewed Sept. 18, 2020
I had a question about my cat that my vets could not answer because they were the cause and didn’t want to admit fault. My cat went in for a cleaning, 100% healthy and came back with vestibular syndrome and horners syndrome but my vet couldn’t even tell me what they did wrong nor did they prescribe me the meds that Dr. Karing told me to get. My question was answered by Dr. Karing quickly and told me exactly what happened and what I needed to get. She also helped me with my worries by letting me know that he would be okay and make a full recovery. Thank you so much Dr. Karing!
Reviewed Sept. 18, 2020
I had the pleasure working with Rarewares expert and she was able to help me with my questions right away. She told me where my butterfly pin came from the year the value what type of material was used. I was very pleased with her research and results. Also she help me with some battery operated toys that was made in Japan the name, the year it was made and it’s value. I will continue using this site if I come across any more antique items.
Reviewed Sept. 18, 2020
Tech was on point and very helpful. Stayed with us until it was completed. Had info we had a hard time finding. Was able to help us go in a direction we would have not thought of. Would recommend to others for help.
Reviewed Sept. 18, 2020
I had a question and Brad answered my question expertly. I felt so much better after I read his answer. Brad gave me information that I would not have known unless I had asked a legal professional. He did offer to answer more questions but I do not have anymore at this time.
Reviewed Sept. 18, 2020
She gave me a bare essential approach on how to deal with the Department of Motor Vehicles, with out anxiety or misunderstanding. My paperwork was 18 years out of date, and most of it was lost in the fires.
Reviewed Sept. 18, 2020
Contacted advisor. Described problem. Told me to trace pink wire to oil pressure sender. Discovered that wire had been routed under flywheel cover not over cover in appropriate channel and had been cut by toothed belt. Repaired and rerouted wire. Problem fixed.
Reviewed Sept. 18, 2020
Very knowledgeable in his field plus outstanding in his explanations of the possible problems and solutions. I may need more help later on but I feel sure we can solve this problem that is plaguing my Chevy Avalanche. Thank you.
Reviewed Sept. 18, 2020
I believe the help I received was accurate and informative. The mechanic was knowledgeable about subtle details of which were some of my main questions. He was timely with his responses and replies. He obviously has experience in the field of outboard motor repair. I haven't completely my repairs as of yet but hope his information will get me the necessary results.
Reviewed Sept. 18, 2020
Sent me proof of scam that happen in another state that was worded the same as the letter that we had received two notices on. We decided that this was a scam in our state and sent the paperwork back to them with a request not to send us any more.
Reviewed Sept. 18, 2020
I was very pleased that the problem I was having with my car could be identified quickly. So I could contact the repair shop and let them know. I am very appreciative of the help I received. Thanks again....
Steve
Reviewed Sept. 18, 2020
Thank you. Appraisers are big help. It's well worth the money. When I get more stuff I will definitely call upon you. My apologies I never give a perfect score but I do appreciate the help. Awesome. Thanks. Appreciate it.
Reviewed Sept. 18, 2020
I was in need of a smart certified mechanic. I looked up for some mechanic help and Just Answer come up and put me with a very good mechanic, Paul and he helped me tremendously. I would highly recommend just answer to all my friends and family.
Reviewed Sept. 18, 2020
Barrister gave me plenty of good advice. Took his time. Very patient, as l had so many questions. Our situation is a little different from most landlord tenant problems. I discovered today in California, l can't just walk into the courthouse to file useful detainer. I appreciated his help and suggestions and would use Just Answer again.
Reviewed Sept. 17, 2020
I was quite anxious having pain and pressure on my chest that night. The doctor who answered told me to take an aspirin. I did and I took my pump as well. I put some Vicks on my chest and relaxed. I think I became nervous over Cov19. The next morning I felt better and was glad I wrote to Just Ask. I think I had some asthma but did not realize it.
Reviewed Sept. 17, 2020
The vet contacted as I was told they would. Very kind and understanding. Recommended blood work which was good. Unfortunately my cat did pass but it wasn't from anything the vet said or recommended. It was her time. Thanks again. Would use again if necessary.
Reviewed Sept. 17, 2020
It was very easy to get my questions answered and is an extremely good way to get a “second opinion”. I highly recommend this company. My attorney was very helpful taking the time to understand my concerns and addressing them.
Reviewed Sept. 17, 2020
Mannerable and very respectable. Would gladly recommend. Was feeling low and needed to also talk. Knew what to say for me to feel better. Will be keeping a update of my progress. Don't know what I would do. Thank you.
Reviewed Sept. 17, 2020
After endless attempts I couldn’t find the edit facility in my PayPal account to change my debit card number and remove my land line phone number. Not easy! JustAnswer sent me the directions via my Smart phone. Excellent service.
Reviewed Sept. 17, 2020
I was very, very pleased. If I have another question I wouldn't hesitate to call in a skinny minute. Thanks Just Answer.
Reviewed Sept. 17, 2020
Clear, precise answers each time. Very helpful. Response was very quick. I had very specific questions regarding a situation with a family member that I am concerned about. Each specific question was answered professionally. I would highly recommend this service to those that can't afford an an attorney and have very specific questions regarding a particular situation.
Reviewed Sept. 17, 2020
No matter how positive you are, there is always a question or two that no matter how hard you try you can't seem to get the answer you are looking for. Dr. ** was understanding. knowledgeable and kind. I understood everything he explained to me in layman's terms as not to confuse me. I feel so much better having talked with him. Thank you.
Reviewed Sept. 17, 2020
OfficeMax offered to have an expert set it up for $40. Ask did it for $20. It was an incredibly exhausting one hour session with shared screen. The agent was extremely patient and ultimately produced success. We practically leapt off our chairs in exultation at the result. What the heck is going on with HP?
Reviewed Sept. 17, 2020
I reached out to get help with why my new ink cartridge was not working. I received pre-printed instructions for set-up, which I already had from purchase. The end was that I was able to resolve the problem on my own, no help from JustAnswer. My help actually came from YouTube. I never felt I was dealing with a real person as opposed to a robot.
Hello Cynthia,
Thank you for getting in touch with us about this. We're sorry to hear that the 2 different technicians that you spoke with were unable to help you.
The Experts do not know what steps have been taken when you first arrive on the site, they will typically proceed through the easiest troubleshooting steps first, which are also usually the troubleshooting steps in the manual provided by the manufacturer, if those do not work, they will move onto other solutions. In looking at the conversations that you had with the Technicians, it does not appear that you came back to communicate the success or failure of the troubleshooting steps that were suggested.
We're glad to hear that you were able to get your printer fixed. If you have any questions about how the site works, please reach out to our Customer Care team and we're happy to help.
Regards,JustAnswer Customer Care
Reviewed Sept. 17, 2020
I had a medical question & was quickly connected with a doctor who answered my question, set my mind at ease, & told me how to relieve the pain which worked extremely well. Well worth the monthly subscription, especially considering the wide array of specialists they have available 24/7.
Reviewed Sept. 17, 2020
The response is very quick and the answer is very helpful and direct. Schedule is very flexible and you could get help at evening time. The service quality is very extremely good and very professional, the lawyer is very patient when answering the question. Strong recommend!
Reviewed Sept. 17, 2020
The last Dr. I saw for my condition didn't have the time to listen to my concerns, gave me half answers im or no answers and rushed me out the door. I came here looking for a second opinion and even got a 3rd because Just Answer submitted my questions to 2 Drs. They read everything I wrote, asked me further questions on what I told them, gave me their personal opinions, asked me what I thought about their opinion, encouraged me to ask more questions, and answered them back too making sure I had no questions left unanswered and that their suggestion made sense to me.
One doctor even gave me a link for more info on the subject I was asking about. These Drs. were the best communicators and shared the most knowledge than any Dr. I've seen in a while. Definitely worth the price of a Dr. visit for even 1 day. I trust their opinions and feel comfortable moving forward with their suggested treatment which I'll be going to get done soon. Highly recommend!
Reviewed Sept. 17, 2020
Some hackers locked my computer when I didn’t agree to pay for their services. Just Answer tech knew how to help me immediately, and I was directed to turn my computer off and then on again. Voila, a screen became visible, and I was back in business!
Reviewed Sept. 17, 2020
Gave me very good advice against dealing with international brokers and fund recovery agents. Told me that whatever funds you send across to these people, they are most likely to be scammers ie. brokers tend to ask you to send more funds to get better returns and the fund recovery agents too ask you to send funds to pay for legal costs to recover the money which you will neither see ie. the returns nor the funds, The funds that you send for either of these - the first and the last time that you will see them is when you send them.
JustAnswer Company Information
- Social media:
- Company Name:
- JustAnswer
- Company Type:
- Private
- Year Founded:
- 2003
- Address:
- 440 N Barranca Ave #7508
- City:
- Covina
- State/Province:
- CA
- Postal Code:
- 91723
- Country:
- United States
- Website:
- www.justanswer.com

