JustAnswer Reviews

Ian, JEEP INFORMATION SUPPORT, was JUST THE VERY BEST! TRULY! IT WAS JUST SUCH A GREAT HELP, COMFORT & PLEASURE SPEAKING WITH HIM EVEN FOR THOSE FEW MINUTES! He was KIND, COURTEOUS, PATIENT, SUPER HAPPY, SUPER POSITIVE, MOST REASSURING, had GREATEST ENERGY, was REALLY WELL INFORMED etc! My BATTERY DIED! I got a JUMP! As I proceeded onto the FWY, my car would not accelerate beyond 12 MPH! 😧 Then the RED TURTLE appeared on my dash stating that my car wil not accelerate beyond 12 MPH!

I was referred to Tik Tok support...I haven't been able to recharge my coins on tik tok...It is not taking my card anymore...I called my visa card and it is not them...I tried another card that didn't work either...I don't know what the problem is...my card was working fine in the beginning...

Bird presents poop hanging on backside. Vet researched and answered my questions. She was informative, I sent pictures and she looked at them and responded promptly. If she had to look for answers she told me she would be back and alerted me when she had the answer. Her name is Maria. Thank you.

E No clue how to start new washer. He talked me through it. Was power issue. He was so helpful, patient and kind. Sent me detailed manual which is a big help. Very, very happy with his service. Would recommend him to everyone. The manual is easier for me in my 70's

Great job on helping fix my issue. Could have done without the auto subscription, it’s really annoying. If someone wants to sign up for a monthly subscription they should have the choice up front. It turned me off a bit. Had to submit several cancellations before I received a confirmation email of cancellation.

I live in a rural area, when my dog ate part of his toy we called our vet emergency number and no valuable direction was given. We had to wait the night and see if we could bring him in possibly the next day. We could not take a chance and wait. When searching the web Just Answer got me connected to a real vet in minutes. They gave real directions and it worked! Thank you!

My cat had ingested one of my supplements completely my fault. I knew I had dropped it on the floor but I couldn't find it and I was going to sweep up but then I forgot to sweep up. Stanley got the supplement and within an hour he was running around salivating heavily foaming at the mouth and I was scared. I originally was going to take him to an emergency vet but I decided to Google the item and the dose and its effect on cats. It turns out it was a harmless reaction that he was having because the item was so bitter that he ingested. Google also suggested that I reach out to a pet poison control center. A link presented and these guys actually came up. I got a chat box first and was explained how it would work. For a $40 charge your vet confirmed what I found on the internet and Stanley is doing just fine. This is a great service please keep it up.

I was searching for a way to ask a vet question and possibly get have medication prescribed for my cats for fleas as we have tried everything. I mentioned that in my first message with the AI assistant. I would think it would be mentioned then that these vets cannot prescribe. So that was frustrating. Then I was told a $5 fee. I checked my bank account and was charged the $5 plus $39 for a membership which I saw no mention of. I figured I would see what the vet said since I had already paid and it was nothing I couldn't have figured out by further Google searches. It would sure be nice to not have had to pay that fee for a bunch of nothing.

Brian was very helpful and knowledgeable with my issue of a steering wheel noise when going over bumps. Not an easy topic to diagnose, but Brian knew exactly what he was talking about. I know quite a bit about auto mechanics myself but could not diagnose this problem with the help of YouTube videos. Because of his great service, I plan to use Just Answer's website more often when stumped instead of other alternative websites.

First of all, the lawyer was not from my state. He should not have taken my case. I explained my situation to him anyway. He belittled me and my situation. He was rude and unprofessional. He then tried telling me that I had no case but to file a complaint with the EEOC.

My mom had an antique “loveseat” that she was looking to sell. I found Just Answer online and paid my $5. Immediately I received a fraud alert from my bank that concerned me. I looked back at the website and decided to say yes that I authorized the transaction and was quickly contacted by a real person and asked for pictures. This was a huge relief as the website was not only real but extremely helpful! Anne was quick to come back with: "Your early 20th century English carved loopback settee has a value of $200-$250." This was fantastic!

Dr. helped our family in need. Our dog ate a small sandwich bag with dry food in it. Dr. put us at rest, knowing, assuring and keeping calm in an emergency. We appreciate your help. Definitely recommend, and my daughter will be asking about her car soon as well. Thanks!

I have an antique beer sign that was purchased in the 1950s by my grandparents. I needed some confirmation and verification of its authenticity and value. I received all the info I was searching for quickly and accurately! Extremely happy with results and will be contacting my ‘expert’ in near future for additional info on items I have. Thank you so much!

No question was answered as I was disconnected. I was still charged $66. This is very unfair...I was unable to reconnect with the technician and eventually gave up. I have used your service before with better results. To be paid you have to deliver a service. I will never use this service again and I will make my unhappiness known to the Internet community. I also thought you were guilty of false advertising as I thought I was using an HP service and was not.

The information that I received today has been so helpful and Micheal was absolutely incredible. Landlords who don't follow the legal way of handling things need to be informed. The other parties involved may not be as happy as I am but people have to learn to do things legally. Again Mike was so helpful.

I had an excellent experience with the attorney, Elizabeth. My questions were focused on business matters and state and federal laws, and she was incredibly helpful and knowledgeable in her area of expertise. She promptly addressed my questions and was consistently available throughout the entire time I was consulting her. I wasn’t aware of the “Just Answer” service until I came across it while searching for answers to my questions, and I was impressed to discover they have professional staff available to assist in various fields.

My landlord refuses to do repairs in my rent controlled unit, and tells workers not to work with me or be blackballed. Just Answer got me to an attorney, who told me exactly what to do. I have filed the forms, filled out complaints with the appropriate agencies and licensing groups, and look forward to seeing this realty company get their just desserts.

Mario gave me a great tip to reset the mechanism and lube the pin in the catch. After a couple tries it starting locking again. I didn't know about the system resetting itself if you kept pushing the button. It must have gotten water down in it and it's been cold enough to freeze. The WD40 freed up the locking mechanism. Now it is working and locking again.

Very effectively solved my problem. Customer service was excellent. Very patient and understanding of my limited computer skills. She carefully listened to me and waited while I slowly followed her instructions. I was extremely impressed with this service and would use it again. I would also recommend it to my family and friends.

I was getting nowhere with getting GE or the appliance store to replace a range that was delivered to me inoperable. After one session with a Just Answer attorney I had the information I needed to negotiate more effectively. After 1 more phone call with the store they are replacing the inoperable range. Very pleased with the help I received.

I love using Just Answer, the EXPERT TODD IS A AWESOME GUY, NICE, FRIENDLY AND PATIENT, ALL IN ONE. I WOULD REQUEST CHATTING WITH HIM EVERY TIME. He always replies back to my questions and there’s no question that doesn’t make sense to him and he always says, "Please contact me back" if I need anything else and that he will be more than happy to help. AWESOME GUY.

My granddaughter's 18 month old Cattle dog rhodisan ridgeback mix ESA found a candy cane and still being a puppy, of course she ate it! I was in a panic since Bella means everything to my granddaughter! Your vet staff, especially Dr. Scott ** (I hope I've spelled it correctly) walked me through, every step of the process, which was a total success by the way!! Bella is back to her normal puppy self! All thanks to your staff!!🐶

I was scammed by talking to slick people on Facebook messenger. My identity was compromised and tried to get my identity I even was blocked on Amazon and l couldn't get money off my bank card. Slick way to find Things out about you. Just Answer saved me! Use them.

I was very distressed to discover that my dogs got into chocolate and I needed help sorting whether to go to ER. Dr. ** was on call with Just Ask and his help and advice was invaluable. I was completely satisfied and he helped create an entire monitoring and treatment plan. He was patient and kind and I’m grateful I discovered this service.

3 of our dogs found Christmas chocolate. Amazing vet helped us analyze the situation, determine next steps, and put a plan in place. Incredibly knowledgeable, very calm, and truly the best vet we could have spoken to. They asked details that we would have completely missed, knew information on chocolate that was beyond impressive, and helped us stay calm and focus. We happened to find this platform as we searched for answers and it was truly the best help that we could have found. Truly, truly grateful for this vet!

Gurney answered my questions in a speedy manner. He was very helpful. We are refinancing our house and I needed copy of proof my husband was getting a pension. Gurney was very good about letting me know how to get the copy. Thanks Gurney for all your help. Now we can get our refinancing done.

Alexa was wonderful, she was very knowledgeable, patient, we spent at least 3 hours together. I could never do that job. She should get a bonus or be a training up or something on that level. She is very very good and knowledgeable. I mean she knows everything. Thank you.

The vet I spoke with, Dr **, was very informative and helpful. She was a great listener and answered all my questions. I have a sick beta fish, that I didn’t really want to have to take anywhere to be seen. I am so grateful I was able to get great advice and devise a plan with Dr **. Thank you so much!!

The vet was so wonderful. My 3 year old Shih Tzu Grace was vomiting- 7-8 times during the middle of the night. Both the person who was online chatting and the vet relieved a lot of anxiety for me and gave excellent advice. I am so happy to say Grace was better the next day. I learned a lot. Thank you so much. Would recommend this service to everyone!

Kent was great with communicating and taking my many questions. He was very patient and took time to answer with further explanations, which I needed. He solved both problems and was very professional. He even gave me specific steps to help me accomplish the task. He was very knowledgeable and friendly. I would recommend him to anyone.

Had concerns with how my landlord was trying to passively aggressively force me into moving out. Was trying to threaten me with eviction if I didn't get out by a certain date so he could have the house decontaminated. From drug use which I was being blamed for without any proof or reason. I wasn't sure what legal rights I had and needed legal advice. I found that I can actually sue HIM for harassment, and I believe I intend to do so.

Michael helped me on my billing update. He did a great job .. We went through a lot on me getting my 365 update and new card. It took a while since I have multiple emails, but he walked me through it quite easily and I appreciate his knowledge of my computer system. He did a great job. Thanks a lot.

Matt was so patient and determined to troubleshoot the issue with my printer. Together we figured it out and the device is working again! Thank you Matt. You are a gem! I highly recommend using Just Answer. When Matt asked if he could take over control of my computer, I said no and he was respectful of that decision. We kept going with other options to reach success.

Very pleased with the tech that helped me Paul.. Called me immediately and explained quickly, resolved problem quickly so I could use my tablet for my video therapy session. My computer was stuck on a download software and paul explained how to successfully turn the table on and off.

Dr was very nice and knowledgeable. She didn’t act like my question was anything but serious. She didn’t make me feel like I was being foolish to ask about something like this! I really appreciate that she was quick to respond and very helpful! I think I will now be able to make a decision on whether or not to purchase dog, which I was referring to. Her guidance and support was greatly appreciated.

My dog has a lick granuloma. Walter ** was the second vet I chatted with today and he very helpful and answered all of my questions. He was very informative and even sent me a link to get more information on the problem. The other vet I chatted with didn't answer my questions.

I'm waiting for a chart that will explain when FB will be up again. My fb account was giving me problems and the gentleman explained about an outage and told me that he would text me a chart or something that will show me how far the problems are being resolved. So I'm just waiting for the chart to show up

Omar called me and wouldn’t say anything. Do you all took my money and gave me no service or help. And then you all still haven’t called me. But have already charged my credit card. Now I can’t even send my review of the service you all have me.

The consultant helped me, I just hope what he told me works. He was very polite and understanding. I had a problem with the card I sent my nephew, when he went to use it the card said it failed and had already been used. I bought this card from Walmart in Coventry RI and was disappointed in the service Walmart gave me. I tried to return the card, they told me they do not issue refunds from this card.

You connected me with someone to close this account. They charged me $48 that I knew nothing about. This is a rip off. Want my money back!!!! Don't have money lying around like that. No, I am not happy. Now ** too $75 and those people $48. I needed that money for my bills!!!!

First time using, very impressed with the help, will use again. 👍Will pass site on to another's, very quick and easy to use, will definitely keep it in my mind to use again, liked the sweet, friendly voice that helped me, never knew this service was available, I'll give it a ten out of ten.

Very, very much help. Was able to come back-and-forth with me. Tell me some things to set myself at ease. Thank you very much. Dr. ** was fantastic. Answered all my questions promptly, send pictures that she looked at and gave me absolute confidence in her. I would use her for all my veterinarian questions.

I was charged $1.00 to talk to someone and I do not want any service or monthly fee coming out of my account. CANCEL this immediately on my credit card and I will notify my bank about this also. They said I had to pay this as one time fee and would get it back. I got an email that said I just joined a monthly I don't know what for $60.00 each month. This is fraud as I did not order or want this. I am tired of scams. I just found out what I ordered. I will not get as the company you are contracted with is scamming the customers.

My 10yr old little dog was bleeding from his eye after an altercation and all the vets in our area don’t have emergencies calls and the one that did wouldn’t answer. I spoke to Ms. ** on the phone and she was very helpful and even tried to send me pictures of what to buy and try and ice pack to help. It helped until I could get him in the morning to the vet. It’s still a waiting game to see but the vet said that what we did helped. We have a follow up on Friday to see if the eye is saved or if will need surgery which she feels is risky due to his age. I even got a text the next day checking on George from Ms. **.

Paid my money, got a call from the technician, he said he was the wrong guy and transferred me to someone else. No one ever picked up the phone. My problem has not been solved, I have no way of contacting the correct person, and I am not going to pay more money for this service. Please get someone to call me immediately. I'm getting fed up with GMC.

-I want to cancel my monthly subscription service. I don't mind paying to get my question answered but I am being charged monthly for no services. It was not my understanding that this was a monthly service. Order ID ** Michael **. The service was great but not interested in paying for something I'm not using.

At 7 PM, my daughter and I discovered that we both gave the dog her 6PM evening dose of ** 100mg. I went online to see if this would be harmful to my dog. When I found this site called JustAnswer.com. I asked the question and a veterinarian Dr was able to give me facts about the medicine and what symptoms to watch out for. This was very helpful. I appreciate having a qualified veterinarian to consult.

Kevin was very knowledgeable about how to fix the machine. He is going to call me back today and help me with the rest of my problems. I would recommend just help to anybody that is having problems like myself people like me don’t know much about technology so this really helps out a lot. Glad they got the services.

My 14 yr old pit bull Jade had an abdominal ultrasound in early October that showed possible splenic cancer. I was concerned about the diagnosis and her presenting signs and symptoms. I was educated on the prescribed medications my pet was given and advised to request a repeat US ABD & CXRY to see progression of tumor or evidence of metastatic disease. Dr. ** was very knowledgeable and compassionate. I feel I was looking for some reassurance on the plan of treatment Jade's personal vet and I have agreed upon and some guidance on how to proceed. Which Dr. ** provided. I would definitely use JustAnswer again.

My identity got stolen and somebody opened an Apple Card in my name and spent over $1800. I have never had an Apple Card. I called Apple to get assistance and they put me through to you guys. A lawyer contacted me and gave me the steps I need to take to get this disputed

I messed up when ordering business cards. I transposed my billing address with my shipping address. The tech helped me very accurately find all the buttons I needed to press. It was like he was sitting at the computer with me. Got it all straightened out and the cards W on their way. No extra charge! Thank you for the help

In seeking advice the Attorney was very helpful and understood the frustrations of being a consumer fighting injustice from Tesla Solar damages to the roof. He did give directions of possible avenues to take. A very professional attorney. If he wasn’t on the other side of the country I’d definitely consider hiring him for 1/3 of the winnings if we’d win.

The mechanic was great in answering my question, I feel much better on the issue and what I need to go back to the dealer about. I had purchased a new Outlander and the tires that were on it, were not made for snow, was for a coupe or sedan.

Wonderful experience! The genealogist was delightful to work with, and we worked well together! I am trying to find one missing link, and with a little more diligence, we may have solved a decades-old question. It is hard to find some folks when you faced a challenge of finding real proof, but we are on it. Hope we find the link today!

After donating money, small amounts to Republican committee, the text messages were coming in easily 25 a day wanting more asking questions making like they needed my answers, but in order for me to send it, I had to also indicate how much I was sending in money I Became so overwhelmed. I decided to contact consumer affairs and by the grace of God they told me what to do and this is day two and a few stragglers are coming in, but I take care of them and I am so relieved my attorney‘s name with Alex . He was amazing. Didn’t make me feel incompetent. Perfect in every way. Reach out to consumer affairs you’ll be glad you did.

Never was able to fix the issue just gave me more numbers to call. Today will notify Apple of the issue with the app and my card was notified. I want my money refunded as stated that it would be if not able to help. I did everything he asked, to no avail. Was said to go to dealership. The app said $5 was charged $46, it also said will be refunded if not able to help.

My kitty lost so much weight and constantly wants more food to eat but drinks water normally. The doctor fully prescribed possible medical-related symptoms and recommended what actions to take. The overall experience was beneficial and relieving to understand how important attention to my pet’s health was needed. Thank you, Doctor, you are the greatest!

My phone rang and I was put on music hold. I rushed my dog to emergency and she passed without ever speaking to anyone. I got a text after I said my dog was dying and they texted to take to emergency. I had already done that and she passed but I still get charged a monthly membership fee I did not realize I was signing up for.

I was referred to this site by the social security representative I talked to today. She connected me to the site and told me for $5 I could post my question and have an attorney call me back with help. No one ever told me about the $55 I would automatically have taken out of my account for talking with the attorney I never authorized that transaction, all I authorized was the $5 charge disclosed at the beginning. Is this a scam? I want to cancel any type of subscription this is, I never signed up for. This was something I got connected too by social security and I did not sign any agreement. I want the $55 returned and cancellation on any subscription you may have made under my name. Thank you.

So I have 2 cats. One is 2 years old and the other a little over 7 months old. My older cat has been having a litter problem for over a month now. She had been urinating on my bed, my clothes and anywhere and anything that smelled like me. I had a feeling it could be something territorial but wasn't 100% sure. I was avoiding the vet because just to be seen can easily cost $100 bucks and that's not including the prescription or solution to your problem! So I googled my cats' symptoms and how to treat it and ran into Just Answer!

Dr. ** was able to address my 2 yr old Chihuahua's cold symptoms and let me know it's more like allergies. He gave me great advice on easy ways to comfort my little sweetheart. He kept me from worrying about him all night. I will definitely use this service again and recommend it to my friends.

I'm amazed at how detailed experts are willing to get in helping get something fixed. It does take a bit back and forth in the chat but it is also documented for future reference. Easily worth the 40 bucks a month and I have spent on it. All of the experts that I have engaged with are very knowledgeable and patient. This is an amazing service.

I was trying to get a password recovery on my original Gmail account. No help at all. I had all my baby pics and MY babies' pics. Literally my whole adult life was in that machine. There's got to be a way to get this done. I have no contact with her now.

My control panel was non responsive so I I checked the power source. I then held the control lock button for three seconds and no response. I repeated the steps just to make sure, no response. I did not want to call American Home Shield, so I went to the website in the manual and did the online chat and they connected me to Just Answer. The service was great! He asked for the model number and the problem. I told him what I had done, then he said to unplug the washer which I did. Once the washer was replugged the control panel lit up and I chose my wash cycle. The clothes are washing as I’m typing this review. I wish I had known of this service before. I would have saved money on AHS service calls. Thank you, LUF

I had the question and I was presented with the correct information requested and it made my day. They ask brief questions to lead you to the right direction. Very helpful and very professional. I would recommend the information to people with legal issues to help them in the future. I hope good people with good intentions gets peace and closer do to the journey of event that happens to them and problem solve using the website. Thank you for your assistance.

I was very distressed, my dog was going to die. I rescued two from their mother when they were only one month old. So they’re my babies. My grandchildren were over and playing with silly putty and Bug took some from the table. I did see him do it. I was very concerned. And searched it online right away. It said it was very Toxic for animals and might require surgery. 5 minutes later he fell to the ground. I right away went online with a veterinarian and they recommended something for my Bug. They really did save his life.🥲 Thank you so very much. You are life savers.

Carl was unable to diagnose the problem, but we talked at length about what I had already done to try to fix it. As the washer is, in fact working, decided to just keep an eye on it. I think Carl did the best he could under the circumstances. That's all I can say.

The tech couldn’t help me other than giving me a phone number for Groupon and when I called, the recorded message said NO CUSTOMER SERVICE. The tech did all he could to help me. I have been a customer with Groupon and have spent hundreds of dollars with a company through them for canvases for me and others.

First "expert" was via chat. Second expert was via call back to me and kept getting disconnected. Now I get ads and multiple calls with voice announcements. You have not solved my problem yet and I have spent time on texting and telephone calls. I thought this would be a simple problem to solve. If someone is reading this in real time they can call me back.

Mr. ** went right to issue and was right on target and guided me in helping me do what is needed to complete what has to be done. I now know the next step I need to complete the repair. I know where I need to go in the future when I have an appliance issue. I will pass this information on to my neighbors who may also need assistance.

The doctor was very helpful in addressing my concern about possible Cushing disease (high ALP on a CBC test) in my 10 year old dachshund. I needed help in decision making on further testing at this point as she does not have symptoms other than a larger appetite at this point. She was very kind and gave me options on waiting.

I am definitely downloading the app and using the service next time I have an issue that needs to be addressed. I love my local vet, but the office is not always open. Today the office was closed for lunch and I had a question that I felt was urgent because my dog ingested something he shouldn’t have in a large quantity. The Veterinary doctor called me within two minutes of me typing my request. He was kind and compassionate. He also encouraged follow up from me so he could further assist if needed. This is such an easy service to use and I will definitely be using it again. I have four pets in my home, so I’m excited to have a service like this available.

My St. Bernard was having issues with his paws and was walking extremely tender-footed. The veterinarian I spoke with gave me several solutions and helped find a way to help my big boy become comfortable. The doctor also recommended several items that were cost effective and all natural that we could try as well. I would highly recommend this app and appreciate the prompt response for our fur baby.

Technician was easily understandable and familiar with electronic musical instruments. After exploring several options and ruling them out, he advised I locate a local business that rents musical instruments as it is most likely a physical issue inside my keyboard that someone would be familiar with. He was very patient as we explored several possibilities. He was careful to have me not try to try to proceed further where I might injure the keyboard.

I live in very rural area, not convenient to get appliance repair techs for home visits. I'm a DIY most of the time. Sometimes I encounter needing technical assistance/experience that just can't be researched via internet etc. My 18yr commercial refrigerator developed a refrigerant leak. "Just Answer" Tech was very helpful with specific answers, and insightful tips on the repair... saved $2,000 replacement cost.

I have a vintage luggage set that belonged to my grandmother. I couldn't decide whether to donate it, sell it, or what so I was googling to try and get more information about the set. I stumbled on the JustAnswer website. Tara was fantastic and I had the answers I was looking for within 30 minutes! I was shocked! I highly recommend JustAnswer.

I'll start with your chat line, wow talk about quick. I can't say enough about it. Now to have you up at these hours super. My job 14 hours a day I drive a tanker so I'm always on camera no phones. So I get off at 330 in the morning and to have a service like you guys have from start to finish just beautiful. Layers were great. Thanks for your services guys. Keep up the good work.

Vet Dr. ** reviewed my dog’s bloodwork, learned about my dog’s medical history, and offered guidance regarding a follow-up plan. She was professional and helpful. She helped address my immediate concerns and I feel like I have relevant questions that I can take to my dog’s regular vet at her next appointment. Thank you, Fioana!

Prompt, pleasant, professional, dealt with a senior citizens which can be a challenge for both parties. Would deal with this service again. Took his time with me. Recommend that Amana is a good washer and don't get the most expensive one. Ran me through to restart or reset it patiently with me.

I 10/10 would recommend! My puppy ingested some ice melt, and began to vomit. I reached out to JustAnswer and my questions were answered promptly. The vet was so kind and patient. Overall the information provided was the best advice to keep my pup safe and healthy! I would definitely use this service again for any quick vet needs.

Ann identified my grandmother's vintage beverage set as Venetian blown glass with a silver overlay within a few minutes. She was also able to discuss the designs as well as a bit of the history. She answered the questions I'd been wondering about for years - couldn't be more pleased!

The service engineer who answered the call said that I probably just need to wait 15 minutes or so and the car may start up. He also said that the 12V battery may need charging. The car did start up after 15 minutes and my service shop tested the battery with a volt meter and it was 12.6V. This car does charge up well as I drive.

Gregory White was very helpful. I got appraisals for twelve coins. They will be a big help in selling my coins. I will have numerous more coins to be appraised and plan on using Gregory’s expertise for appraisals and help in selling coins for fair market value. It is great to use the internet and chat to get the information I need.

Was very skeptical at first but after talking with Judah, he started to look at the problem from a whole different perspective. It's too early to tell if this will resolve this issue, but in a electronic automotive world, it just might. Stay tuned to future updates!! I'm currently in Florida while the 'problem child' is in South Carolina. After the holidays, I shall return to tackle and resolve this issue once and for all!!

Dr. Li was really good. She asked me all the right questions and gave me very helpful advice. I would recommend this service. I was nervous about what was going on and she made me feel better.

I understood that it would be a $1 chg to my account. It looks as though it was $55. Is this a hold chg? Please explain the charge on my account. I would have rethought actually using the help desk for $55. My printer issue seems to be better. Thank you for your time and patience and understanding.

I was told by my "expert" that my brake booster was bad. After reading on the J.A. website that another expert of 30+ years say it was the master cylinder. Took it to a mechanic. It was the ABS module. I would have been over $2000 in charges by the time all was figured out. I feel like I got ripped off.

I was directed by JustAnswer to have a technician assist me with my issue and the cost would be $5. (Photo on hand to verify if need be) I was billed $45 and c. Card was charged $45.00. The agent was very helpful, patient, and tried every possible thing he could think of to help solve the problem. Despite all his efforts the problem wasn’t fixed, but he did give me numbers to further the research. He gets an A for his customer service!!

We worked step by step through every possible way to reset and fix the Aquastat. Kim was right, it was a faulty Aquastat. He convinced me to order another new one and that did the trick. The new one worked. He gave me the confidence to be able to say the original replacement aquastat did not work and get my money back.

I answered my phone as instructed and was listening to the music on phone while the tech was trying to call me. We were never able to connect on phone.. The same thing happened twice. I give up. This has been a very unsatisfactory experience and I will not be doing business with this company again.

I was looking for help with my book trying to get on the website and your site popped up. Every time I tried to get on this popped up I was getting frustrated, so I sent them back asking them how much it was I was told a dollar. I put my credit card information in to cover the dollar BIG MISTAKE. When I checked my account this am I had a payment for $55 from Just Answer....how ironic you did nothing to Just Answer but, passing me from one "tech" to another. I canceled immediately. I was told if I canceled that was it! I have no intention of giving you this scam money..I got nothing usable AT ALL. They did nothing to help me, it actually made me upset and frustrated.

Thank you ** Esq. for your time. ** was very knowledgeable and provided me with straightforward information. He did not sugar coat or beat around the bush. And even if the outcome was not in my favor, he was very professional and provided me with helpful information to better educate me on my situation. I am grateful to Isaac for his thorough explanations and implicit compassion for my case while remaining truthful and informative.

Great experience. Bill was very nice and knowledgeable. He had several solutions. I appreciated the service that I received. The app was the problem. Bill suggested three to four ways to solve the problem. I plan on purchasing a fire stick to hopefully solve the problem. Bill said if I had any problems with the instillation, he would be glad to assist in the walking me through the process of the products

Reginald was very helpful in n explaining certain laws to me which helped me understand my situation better from the standpoint of what my rights are. And also he explains certain law language that I didn’t understand, example the word ‘Discovery’. Basically he educated me about the law pertains to my situation.

Brandon was very detailed and supportive. He sent me tips on what to try and do and followed up to see if it worked. I was impressed with that aspect. I am not very technical and although we never spoke. I felt like he was very patient and attentive. I would definitely recommend this service to my friends and family.

I had a question about a rash on my dog and the vet gave me the exact answer that I found by doing a search on Google and then told me he could not prescribe any medication online that I need to see a vet. This was my understanding of this service so I recommend you save your money, do a google search and find a real vet that can help you. This was a waste of time and money!

Thank you for your help. We discussed the "something for nothing" promos and realize that those contacts must fall into our practice of "delete, delete, delete." The latest come on asks us to donate $5 to save Social Security. Go figure!! We would like to have SS send out information that would be official to ward off these scams

The service was good but it wasn’t clear I would be charged so much. I don’t think I would have used your service. It would be helpful to know the details about the charges. If I could get a refund that would be appreciated. I had already resolved my problems with both my accounts.

Due to the urgency of going to the SSA office located in Burlington Vt, I wanted to know if I can travel to the US with my driver's permit and other identification. I am satisfied with the response from Thom and I will apply for an urgent renewal of my passport using my documentation from the main SSA bureau located in Baltimore. Thank you!

My oven and entire digital PC board went out completely. JustAnswer talked me through the whole process and today I replaced the board and have a new oven. Awesome! Thanks for your service. If I had of called a repair man it would have cost me over $600. The board with tax and everything cost me $350. The repair was really quite easy. I just had to have patience. I’m very happy with the results. It worked immediately. Thanks again.

Andy was very helpful with my questions about trying to get my QR code from the 3rd party with Amazon. I was not able to get the answer that we needed in order to return my product, but he did tell me that maybe I can just try to send the product via the post office with just the authorization return without the QR code. He thought that might work when I suggested it. I did get to send a note to the 3rd party and they said they will contact me by Dec 7th. If not to contact them at Amazon again.

I had a head injury a year ago from an ATV accident and my doctors are not listening to some of my comments and concerns. He was very thorough and concerned about my symptoms. I appreciated the answers and the ideas on what test to request. I can’t tell you how happy I am I signed up.

I never talked to a tech and was charged $55.00 that I never authorized. This site is a total scam and should not be visited. They can not be contacted by phone or email. This is just a scam, the $1.00 is not what they charge. Scam scam scam. A real scam. A scam for sure. Do not go there. This is bad.

The person I spoke with was very knowledgeable and extremely helpful. He showed compassion, concern and empathy. He definitely gave me all the information I needed and gave me resources to look into. They called me right away which was very appreciated.

We are considering declawing our new kitten, Rosa. Dr. ** shared her knowledge of why some vets no longer do this procedure and offered some suggestions of what we can try before making our decision. When I shared that Rosa also has bad breath, she kindly explained why Rosa may be having bad breath problems and offered some suggestions. Thank you.

Hello, I just wanted to say I didn’t know you charge $39 for a question that didn’t get answered. The question was, my Beagle ROCKO has an THYROID issue, and he’s at the stage where he can hardly walk, I asked if you knew where I could find a free vet because and TRANSPORTATION to get us there, because, I’m DISABLE and on a fixed income….PLEASE RESPOND ** (or) **. THANKS.

Just needed to find out how I could adopt Brandy on Petfinder. Your organization is animal network in Vegas and that fee was a one-time fee right. Truly appreciated the veterinarian's time to help me negotiate what I needed to do to adopt Brandy. I'm truly grateful. Thank you all so much.

Queeneth called me with 10 or 15 minutes of my question. She listened as I explained the issue and actually presented me with several plans of action! She was very knowledgeable about related laws. She made sure I understood the options and provided me with agency contacts in my area that could also help! I started the conversation with a feeling of helplessness, but Queeneth calmly explained things and gave me direction. I ended the conversation feeling hopeful! Thank you!

I have to wait for a part but it was info I was seeking and getting that info saved me from hours of needless work down an unnecessary path. The mechanic even texted me the next morning to make sure I was good. Awesome service worth every penny and I recommend in the strongest of terms. Just fabulous service.

Once all the relevant information was exchanged on the item.. I was happy to let go a family heirloom that was taking up too much space in our home. So easy to get caught up in sentiment when it’s not really valuable or relevant anymore. Appreciate the honest review and response. Thank you.

YouTube and other apps after reset would load and not play. Your service had me unplug the TV. That fixed it. I should have known to do that myself. The charge was listed as one dollar. Nothing was said about 55.00 which I was charged. Very Deceptive. This should have been upfront before the required service and help.

I received excellent service when a company doubled the amount it showed on an item I only wanted one of. I was unable to delete the item (it continued to remain until the total was deleted by a kind woman on JustAnswer). She walked me through the process, and told me how to delete the item off of my credit card. Needless to say, I was grateful to JustAnswer. It’s a great service.

I have 2 Bernese Mtn Dogs, and when giving them their monthly chewable meds (**), my chunky boy gobbled up both doses when my picky boy dropped his out of his mouth. I panicked because of all the seizure and neuro warnings and side effects I've heard over and over on their commercials! It was 7:20am, EST, and I love in a tiny mountain village in Western NC. So, I hoped online instantly, hoping I could find an answer. Dr. ** called me within 5 minutes, and her professional and calm demeanor was exactly what I needed in that moment. She not only handled my fur-kid crisis, but fully educated me on the medication, options, and what to do if he became ill. I am so grateful for Just Answer, and for Dr. **! Thank you so much! Jake is doing just fine! Anna A.

Our puppy gave us quite the scare and Dr. ** told us how to handle things and make sure our fur baby was feeling better. He even had us follow up so he knew everything was all right. I would definitely use them again! Thank you…thank you Dr. ** for your help and guidance…

DoctorMike took the time to get all the information about my dogs Molly and then explained thoroughly what I should do next to fully help her! He offered also to help me understand any blood tests that I have done so that I can fully understand what is happening to my dog.

I spoke with Ben about marital assets because my husband had an affair. Even though my husband and I are going to salvage our marriage, I needed to know my rights for furniture and other money he spent. Ben was very helpful in answering my questions and concerns. Thank you.

Thanks, so much for hearing about my experience. For all the help that the company offers. I will definitely feel a lot better that the company is willing to help me. No one else has been able to help me. I’m just glad that they are able to get me through this difficult period.

Tech person solve his part of the problem to my satisfaction. Still have the problem but he eliminated it being with thermostat. It is with the furnace. Very satisfied with assistance today. Will use him if need again. I don’t know what else to say his performance was fine.

After being scammed on my computer I called for help from Andy the tech. All suggestions failed to get past my problem but Andy was a God send for his tenacity and knowledge. My problem was not fixable by remote and Andy suggested taking it to a local expert. Thank you Andy for all your help.

I paid 5$ for a phonecall for no reason. I was typing and hung up the moment they called me in accident. They messaged me asking when is the best time to call. I said I hung up in accident and they can call rne and they never called or texted again. I'm not worried about any of that. I moved forward with other means. Would be great if I can get a refund though.

She spent the needed time with me to understand the situation and gave me advice on how to handle it. She was a very professional and caring attorney, and was available after midnight. I highly recommend her. I called about a tenant complaint, as I was served a Summons for a court hearing and needed some questions answered. She provided those answers.

I was afraid I would not know what to do but Colton knew exactly what to tell me to do in a way I understood….and he did not make me wait for his replies which is very important. My refrigerator problem has been going on for about a month off and on and I was just out of my mind not knowing whether it was something I had to replace. It was just an easy fix. Thanks to Colton within an hour. I knew that my refrigerator compressor was gone and I need to replace it and I went out and bought one right after that Conversation was over. I didn’t have to think about it again. Thank you very much Colton. You were great.

The keyless entry light on the dash was blinking and there was a beeping sound at the same time. I was told to disconnect the battery but it didn't stop the beeping sound and when I reconnected the battery the light was still blinking. Turns out the beeping sound was the garage door because the power had been turned off :-) - My mistake. Still don't know why the warning light is still flashing. Will take it to the dealer.

I really appreciate how the customer service representative asked for the year, make and model of my vehicle and then asked what is the problem I'm having and he told me what to look into for the problem I'm having so he did a very good job and has excellent customer service experience.

He was patient & actually listened to my multiple problems contacting the correct S.S. phone number as well as web site, but still could not give me the personal numbers I needed over the phone. I broke bones in both arms in a fall & needed answers over the phone for husband to fill out form for additional RX assistance.

Been trying to figure out which equipment I needed to complete my Trane system. Called Trane and they wouldn’t give me the information. They told me to contact my local dealer. Called around locally and if you are not buying from them, they were not going to help. Talked to Tamar D a technician and told me everything I needed for my system. He is the best.

Robert was more than helpful and very patient with me. He is definitely an expert on the subject of RV water heaters and explains everything very clearly and professionally! It was an enjoyable experience. I would recommend him to anyone. 10 stars out of 10!!! Very competent and friendly. Should have everything working once I have all the required parts.

Hey **. We greatly valued your advice and wanted to let you know we followed your instructions. They were simple, precise and correct. After a great search of parts stores and a dealership. We located the modular at a salvage yard for 25$. Problem solved! If we ever need help again you will be our first call. Thank you. Job well done.

After contacting Amazon, I was told to contact carrier, which was UPS. I did and was told if I wanted get my order delivered I needed to contact Amazon. It took my a long time to get to the right person. He handled my problem (I think). I’m supposed to get an email confirming my order is being redone. I haven’t received the email yet.

I found this vet to be helpful regarding the food and nutrients for my cat. His help was better than I thought. Now I can give my cat help without a prescription. Both she and I appreciate that. Without his knowledge I wouldn't know what to. Just Answer was the right site to go to.

Dr. ** addressed all of my concerns after my toddler fed my dog grapes. He gave us signs to look out for. Dr. ** is great and takes time to make you feel heard! He didn’t make me feel stupid for steps I had taken before I called in. I appreciate Dr. ** and JustAnswer. Thank you.

I didn't have to wait long at all for a call back and the young man I talked to was very polite and super knowledgeable. I am happy I used this service and am no longer have anxiety. Thank you so much for all the advice and help to prepare my i90 form. I now know what to do to make my renewal easier and less stressful.

Dr. ** was friendly, helpful and succinct. He addressed my concerns clearly, and provided immediate solutions to my concerns as well as alerting me to additional concerns and offered strategies to address them as well. I feel very reassured that this service is available in the absence of a GP. I will recommend this service to others.

She hung in there far longer than I would have expected anyone to try getting my EarthLink email account recovered. I am so grateful to her, I would never have been able to do this on my own. She was so patient with me, I am not tech skilled in any way. I kept getting phone calls that would interrupt her the job she was doing. Thank You!

It was very clear that ** knew at an expert level what he was talking about. I inquired on a coolant issue and he directed me through troubleshooting every aspect of the vehicle that could be responsible. His keyboard responses were clear and precise, and he directly answered all questions. Truly an asset to JA! Thanks again!

Brenda **

I am really happy to find a place like yours. My questions were solved real fast and accurately. Now I know I am talking with real experts. For sure I am going to recommend Just Answer to my friends and family. One of my questions was on immigration and was answered by a real immigration attorney, I know because I been investigating and some of the information I already knew. The other questions were about auto mechanics and the answers made sense to me. I am a DIY for about 50 years and I know a lot about mechanics.

** was very helpful in assisting with correct model number, parts, how to find parts for my mixer. His responses were very timely. I was having trouble finding a specific gear and he sent me the replacement part #. I now have to decide if ordering $106.88 in replacement parts is worth it, or purchase a working mixer similar to mine.

I spoke with Mitch and he was quite helpful and had several suggestions for how I might sell my five original Anton Arkhipov paintings. He seemed genuinely interested and we discussed several alternatives for how I might proceed. I am comfortable on the next steps I should take, which will be to approach a reputable auction house in Dallas. I appreciate his quick response and professional demeanor.

Is Just Answer multiple times for appliances and HVAC. All the technicians I’ve had, have been very helpful, knowledgeable and have helped me diagnose the issues and identify the correct parts to be replaced. For some of the more technical issues, they would find the correct YouTube video showing how to change the part.

I have been a member of Just Answer for over 5 years. They have helped me with medical, legal, veterinary and even mechanical issues. I plan to keep and use my membership for years to come. If I am not satisfied for any reason they will give me a second opinion. Thanks Just Answer for your good service.

I have now been using Just Answer for a over a year. Well I have enjoyed my interactions with all of the appraisers here I want to single out one. This past year I came across a trove of treasures. Allison had answered one of the questions I had and took the time to give me great information. I have now asked her probably 100 questions on different items and she has always been accurate and helpful. Anyone who is looking for information on antiques ranging from your oldest piece to your newest piece Allison will have the information or find it for you. I want to thank her in this public forum for all of her help. She has been amazing. Thank you Allison.

To be able to ask legal questions at 2 in the morning or 2 pm, and not have to wait a day for a response enabled me to maintain positive mental health. I still needed a lawyer to represent me and file court documents, however Mike ** was clear with his answers, and I am confident about what I know, because of his help. He didn’t get offended when I asked duplicate questions or for confirmation for my understanding. He pointed out facts that will help me with future decisions. Thank you, thank you, thank you!!!

Paul was a God sent!! He was so caring and plain spoken so I could understand in layman’s terms. I have been buried in my pain of losing my son, but Paul has given me hope to get up and fight for my son’s legacy of maintaining an engaging and present relation with my granddaughter.

I thought I was going to get a one-time $1 charge. Instead, I got a 49-ish charge. Only Google could help me fix my email. Please reverse your membership charge, cancel membership. I'll gladly pay the $1 fee. Thank you for the awesome help, Omar was kind and patient, professional too. He knew how to explain things where I understood what my problem was.

Dakota analyzed the situation and came up with a procedure but it was too technical for us to achieve on our own. I had to contact a local appliance repair shop to come out today to fix the problem. Please refund the monthly subscription fee as I will use that money towards paying the repairman.

The attorney, Brandon, gave me clear and concise answers to help the situation I am dealing with, with an insurance company. He put in writing who I can contact, their contact information like email, phone number, etc if I am not able to resolve it directly. With the info he provided me, I was able to call the insurance company back, knowing my legal rights, and I got much better results. It is not entirely resolved, but it is going in that direction. A big thank you to Brandon. The $47 charge to contact a real attorney was worth every penny. In addition, I have used this site in the past for medical situations with my dogs, able to speak to a real veterinarian, and that was so helpful as well. So there are a lot of different kinds of experts on this app.

I was told to speak with someone it would cost me $1.00 which would be refunded. I was totally surprised when I checked my bank account and found a charge for $48 dollars and I had it figured out before he came on the line. I did not want to be rude and just hang up. I politely told him I had figured it out.

I had a thermostat with no manual and I couldn’t change the temperature. I didn’t know about Just Ask, but it popped up while trying to search for an answer. At first I thought it was just a chat, but once I identified my issue, I got a call from Andre. He was patient and walked me through the process, which would have been impossible for me to guess. It cost $29 and was worth every penny.

He explained everything to me on how to fix my problem and sent me pictures of what to do. That is excellent service by Craig. I will contact him again if I have any questions. I'm a former mechanic. I know a professional when I text or talk to them. He is very knowledgeable. I thank him very much