JustAnswer Reviews

I have 13 kittens, all started vomiting with diarrhea Saturday evening. Just Answer advised giving **, which worked to help make my kittens feel better until my vet appointment on Monday morning. Kittens are now being treated for Parvo. Still giving ** to control vomiting.

I was experiencing difficulties with my car's ignition. Sometimes it would turn over on the first crank; sometimes on the 6th or 7th. I was reduced to using WD-40 on the actual keys! Just Answer suggested scan. My local mechanic found starter problems and I replaced the old with new. Now I can hold onto my car longer. THANK YOU.

Very quick response. Rarewares was my specialist and she patiently described many items we asked about and gave an accurate value. I wish she was close to where we live so I could have her evaluate the entire estate. I definitely will use again.

I was trying to replace a piece of electronics and save myself the cost of paying a tech guy to fix it for a high price + his labor fee. I had talked to a JustAsk tech who was able to successfully diagnose the trouble and explain how it could be repaired. I ordered the part and ran into some difficulty detaching the relays. Thanks to the another JustAsk technician that I was able to talk to on the phone, he was able to guide me through the process and troubleshoot in real time. It was More than helpful and a real life saver.

I want to warn people that you could be charged a monthly membership fee without warning or confirmation and the company will refuse to refund you. There is no confirmation of the charge going through when you give your credit card details for a "refundable $2". I had no idea until my bank notified me of the charge. I immediately notified the company by email and followed up by phone call. Buyer beware.

I needed help with the dvd player in our sienna. The technician was friendly and helpful but ultimately unable to help me fix my issue. I did not realize a) the "help" was not $1 it was $34 and b) that charge was recurring, so I paid for 3 months before realizing it. A legitimate business would have refunded at least one of my mistaken charges. They did not. I will not use them again.

The first page says "Join for only $1. Cancel anytime" but you have to scroll down to see that there is a $60 monthly fee. Pretty deceptive not having that in the same paragraph. They say it's in their terms and conditions but it'll get you if you don't scroll down. I know they will probably fight back and say I scroll down or read the terms and conditions I would have seen the $60 a month membership fee. Ok, so why not include that in the first paragraph? Are you thinking people may look at that and say never mind? Sneaky sneaky. Unfortunately, transparency is so hard to come by these days. By the way after you ask your question this is what pops up: "OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Lawyer about your situation and then connect you two". Continue >>

I have had this tv/radio/phonograph for over 25 years. My aunt gave it to me when she had to move to a nursing home. I had tried many times to find its worth, if any. No one knew anything about it including people I asked at the Henry Ford Museum. Within hours I received all the info I had hoped for from Jeremiah. Thank you so much.

It was so frustrating with TurboTax this year. My question was to ask where I enter the sale of second property and why this entry was not coming over in a state return correctly. The agent was fast, pointed me in the right direction and fixed my problem. The follow up was excellent. Thanks to JustAnswer for the help when TurboTax kept cutting me off and had no idea what the problem was.

Years ago my purse was stolen, my Social Security card in it. I have found the perfect apartment and the rental agent insists on seeing my SS card, so I went online to order a replacement. The government site is confusing (big surprise!) so I found help in JustAnswer.

Jack was spot on in getting me to focus on the real issue. Will be replacing O2 sensor, this should solve the issue of too rich and more recently too rich on left side of LS engine. My next step to replace both O2 sensors. I will be using this service again I am sure.

Curtis, was very helpful, and I believe that I received answers to my questions. Curtis was going to send copies of the Club Car manual for my review when I went back to work on the cart. I hope to receive the copy this morning I plan on working on the cart this afternoon. With the electrical portion of the manual and if needed I plan on seeking additional help if needed.

This site is accurate and professional. I recommend. Doctors very kind and patience. You get a full details about your medical query every time. This is your friend on the website for what you want to know about in different topics.

I had an Apple problem and needed to talk to someone about it, I was told (robot) voice that. Just Answer would charge $1 which would be recovered later. I must not have heard there would be $46 charge. I entered my card info against my better judgement. First a $46 popped up. I hung up and called bank To freeze my only credit card to prevent any further charges. Jeff from JustAnswer said he read my request and it was an Apple problem and he would refund the $46 charge to my card. I greatly appreciated his offer and help.

I wanted information from my dermatologist's office that would have cost me $90 for the office visit alone. The prescription I would receive only cost a few dollars out of pocket at the pharmacy. I now know that I can buy an OTC product without the expensive office expense. I am well pleased.

Late on Saturday night, I was given very good advice on how to help my cat Azalea who had been vomiting much of the evening. I was told to get ** or **, the amount to administer, and any questions I had were answered immediately. I was also given a list of Vets in my area. On Sunday, there were follow up texts about Azalea's condition. We have since been to our Vet and awaiting blood work. Love you guys!

My elderly and diabetic rat terrier had a first-ever sudden seizure as we were trying to maneuver our way home through LOTS of foot and car traffic after a big parade for the NCAA basketball champions! We didn’t even go to the parade, so my dog wasn’t overheated or anything and we were just driving through town. I had absolutely no idea what was happening or how to help and the person on this hotline was great at walking us through what to do during the attack and on our drive back home. Also told us why she was still “odd” after the seizure ended and what we might expect to see later that evening. Really helped us to remain calm and get through this and our little old lady has been her same sweet self ever since this scary incident!!

Grandson had a high fever and the physician answered quickly, and very, very helpful and comforting in my questions and gave super advice! Will definitely use again, no waiting for Dr. to call me back. Son was on hold with his physician and I got a answer before he was even called back. Wonderful service

I installed a new print cartridge and kept getting an error message that it was faulty. When I put the old one in everything was ok. The tech told me to return it to where I purchased it even though I no longer have the receipt. I did this yesterday and was given a new cartridge which works properly.

Very helpful addressing a late-night query about an electrical.issue with my Honda Accord. Knowledgeable and through. Made sure he followed up the next day. Kept in touch to ascertain what had been done to remedy the problem. Would highly recommend to others after very negative experiences with local shops.

The new laptop I bought at full price from Best Buy was obviously used. Anil was terrific at getting her old stuff out and setting me up. This process took hours. I would highly recommend them and will use them again when/if I need help.

My 9 year old rabbit stopped eating. I knew she could quickly become seriously ill. I had been syringe feeding her with an Oxbow mixture, but not doing it correctly. Dr. ** told me what to feed/how much/how often and sent a YouTube video with the proper technique. Chloe’s doing much better!

The expert who responded to my question knew exactly what I required and was able to direct me in getting the information I required regarding property. The chat was clear and concise though pleasant just the same. This is how I would want any inquiry to proceed.

I am very satisfied with the service I received. Service was great. My question was answered and a part was recommended with a link to purchase. Appliance fixed with the recommended part. Thanks. Would recommend if questions about a non-working appliance.

They have gone ahead and refunded the requested amount. I am satisfied with the resolution. However, I wish it had not come to a point where I had to post a review in the first place.

I went online to help a friend find the value of one item and Just Answer came up as a source with a $5.00 charge for the one question. I agreed to that, and I thought that was the end of it. They started charging me $60.00 per month, the total I have paid is $485. I have never asked any more questions or accessed the site. There is no way I would have agreed to pay $60.00 per for a service that I have not used and have no intention of ever using. It is disgraceful and a scam. I called the company in Feb., and they said they were going to give me 2 months credit, $120.00 and cancel "MY ACCOUNT". I have NOT received any credit and when I called again this month after receiving my cc bill there was an additional charge and no credit and the person I spoke to said NO credit of any kind. I am elderly and on a fixed income and very careful how I spend my money. I never agreed to this. CW Maine

I was extremely pleased with this service. It takes the guesswork out of how to value furniture. I told them that I really had no idea how to value the chair I had purchased at an auction 40 years ago. They were prompt and very helpful. It's a certainty that I will use them in the future. I highly recommend them!

My doc was awesome, professional and followed up with me to ensure I was able to restart my electrolytes safely, after my question about preventing dehydration after a nasty "stomach-bug". He ensured, I had the right answers, called and text.

I paid $1 over a year ago to answer a tax question, and this has been a rip off, a nightmare. Over the last year, my credit card has been charged $600 for a service that I have not used at all. My bad for just noticing my statements and monthly $50 charges for nothing. What a bad mistake I made, and they would not give me a refund. There was no communication by email over that year--no receipts or reaching out. Please be wary.

Extremely pleased with the assistance we received from the technician in helping us solve our problem with our Jotul fireplace that would not stay ignited. The tech went through several steps with us and helped figure out the problem. Very very happy.

I needed quick answers for a bad situation and tried this. I was very surprised at how fast, professional and helpful she was. Would recommend this to everyone. The experience was more than I expected. Thank you so much for your help.

Dr. ** helped us out with our new rescue puppy. We had a long car ride and she was sick, vomiting and drooling excessively. Dr. ** answered me right away and assured us she was just car sick. Even told us what to give her for the car sickness. I really was surprised and happy with the results and she was right. She was just car sick. I would recommend to anyone.

My elderly father was against taking his dog to the vet (last visit was $1400), so I contacted JustAnswer. Dr. ** was kind and explained everything, and I felt a lot better about what we were doing for the dog. We did have to follow up with a trip to the vet, and Dr. ** had been right on with her diagnosis! Thank you!

The information was helpful and giving me information to located part on my vehicle. I think this site Great and helping people located parts on their vehicle and also troubling shooting problems with a Vehicle. I would recommend this to my family and friends.

I am 79 years old and doctor Beth was very patient and made sure I understood her diagnosis and recommendations. I will be applying for her suggestions but it will take time to see results. Finding the best food for my dog will take time. Some of the dog foods have to have a prescription from the veterinarian. I really appreciate this service. God bless you all.

All of the experts I’ve dealt with have been extremely knowledgeable and if needed they themselves, had additional people look at a piece for more detailed information. The staff is very friendly and courteous as well. I highly recommend their site and service. Money well spent. In fact their knowledge allowed me to make several hundred dollars quickly. And when you need an answer, the RIGHT ANSWER, this is the place to go! Thanks guys!

Scan of the entire computer. It found 14 problems. Then Malwarebytes quarantined these files so they would not be a problem in the future.

Thank you to Debra! Very professional, knowledgeable and quick to respond! It was hard to find an answer online but this website and Debra provided me with all the answers I needed. Would be sure to recommend to friends and family!

Despite three experts so far being unable to answer my complex issue, I have gained a ton of insight and valuable assistance in trying to solve my problem. Only one was fixated on paying for extra advice, but overall all good feedback and really responsive. Such a great idea for this service and a much better alternative than searching Google for hours to piece together an answer when you can have a professional just confirm or deny for you right away.

I was looking for an answer to a problem with TurboTax. When I asked my questions, I should have been told they would not have an answer instead of telling me to pay €1 to see if I could get matched with an expert and then charging me another €50. To me, the entire process and how I was charged seems to be a scam and not at all legit. It is possible that they can help with other issues but they should be upfront with what they can and cannot do. If I could, I would give them a minus 5 rating.

I resent the way Just Answer inserts itself into anything I ever go online to do. My bank has said they are fed up with it too. NOTHING would induce me to use Just Answer as a result of this kind of intrusive advertising. I used it accidentally once. Never again.

I am very dissatisfied with your service. I was feel mislead and would like to sever any further connection with you. I apologise for any inconvenience caused and would appreciate that no further withdrawals from my account occur. Thank you for your understanding.

I chatted with Michael ** and although it took a couple of hours to get my answer I would recommend it to everybody and the small amount of money that they asked for is telling me that they are good! Thanks again Michael!

I was trying to get a painting appraisal done and the chat lady said they needed to charge 1.00 and it was refunded as soon as my verification was made. Then they charged me 28.00 as well. SCAM. Liars. Stay away.

I had a perplexing Linux scripting issue and within minutes of seeing my issue, the rep had my problem fixed, my output perfectly aligned and I was able to learn from him in the process. This was a win-win. I'll be back!

I have used JustAnswer 5 times to get clarification on some complex tax interpretations and each time the accountant provided excellent feedback. I was impressed enough to set up a monthly fee arrangement to have them as a retainer. They will also set up a call to explain in more detail.

I was incredibly pleased that I was immediately connected with someone who could appraise my collectible and who did so within just a few moments. I was able to confirm the value and sell it to a reseller for what I hoped I'd get. Will definitely use again.

Talked to an advisor who offered the most likely reason and solution. Included a good Youtube video which showed exactly what to do. Presto! It worked. There was a follow-up email asking if I got the info I wanted and if not to send another one for help.

I have to say I was pleasantly surprised! I had a reply/answer to my problem in a few minutes. When I was stumped going through the process my questions were answered immediately AND it worked! They even followed up the next day by texting me to make sure the printed was downloaded and I could print necessary items! Very impressive experience!

Dr ** reassured me about my dog's symptoms and was very knowledge. When I followed up today with my own vet he confirmed that Dr. ** gave accurate info to me which was affirming. I would recommend this service on weekends.

My pet dove was sick, wouldn't eat and was withering away rapidly. With no avian vets in the area, we tried general vets and got conflicting info. Talking to an avian vet on JustAnswer got me the clear and verifiable info I needed. We were able to figure out my bird's issue and treat her with OTC medication at home. I know I'll be coming back next time my birds are ill.

I was satisfied on the help I received. I will use again for other items I have to sell. The reply was within a timely manner and I was actually surprised at how quickly she responded. I didn't like that you guys would charge so much if I wanted to talk on the phone however.

I was having an issue with my browser. Kent was very patient with me in resolving it. He is a very good technician and was excellent in helping me come to a conclusion by using various suggestions. By trying different possible solutions, we finally got down to the final conclusion.

I was worried about a health issue regarding my cat. My regular vet wasn't open and I couldn't get another appointment. I spoke to a vet named Rebecca. She was very helpful and reassuring. I very much appreciated her help.

I did not want any professional help - especially PAID pro help! So, once I realized what kind of site it was, I immediately exited. HOWEVER, they tried to withdraw $46+ from my Chase Bank checking account!! Is that an honest sales group? I THINK NOT!

Reply to my Request for Refund when I (later) realized I was getting auto-billed. Offer of a $5 question, which resulted in an additional $81 bill x 2 on my Credit Card... THEN they applied a $66 PER MONTH auto debit... all this for a desperate 3 min call to a doctor who prescribed panadol. On discovery of MY MISTAKE not to identify the TOTAL COST I was to incur while signing up on a mobile phone, then missing the auto-debit until 2nd month. NOT ONCE did they send me an email to explain I was signed up for a paid-subscription.

I saw their ad and it said very clearly that it was only a $5 charge. Nothing else! A month later I checked my bank account and they have charged me $50 saying I signed up for their membership. It never said anywhere that I signed up for it or the charge of it. I reach out to them and they write me off completely. This site is a scam, without question.

I was using Google to find out how to update my Sling TV account payment information and this popped up. I gave all of my information, including my bank card. It said you could sign up for one dollar. But I found out they charged my account for 46.00, so I contacted customer service from their website and although I was able to cancel the account, they refused to refund the money to my account. I think they should give me my money back. I also submitted a report to the BBB. I know it’s a legitimate site, but I don’t want or need this service.

I would give a 5 to the experts I dealt with, but the company canceled my membership without talking to me prior. Apparently, if you ask too many questions, they will just cancel your membership and not allow you to continue your work. They do not state if there are question limits. Despite initial customer service that reinstated my membership and told me I could continue the next day. I was canceled again the following day, 3 times.

All I wanted was help with a couple excel formulas being an accountant and all. The help was decent, but they trick you into a subscription that I had to call to cancel. I figured after paying $1 and $46 they couldn't get me on any more subscription fees, but they did. I'm ok with paying subscription fees for the month(s) I received help, but not months I didn't receive help. I tried canceling my subscription on the site, but like many people did not remember the password I set. JustAnswer's forgot password doesn't work so I couldn't log in to cancel subscription online nor get info on other ways to do so. Apparently I'm supposed to know to call to cancel. JustAnswer may steal your money, if you decide to receive help, in some way or another. This is how they got me.

What a company of thieves… Taking money direct from people's accounts and offering ‘expert’ help. Will you give me my money back like you promise everyone else you have robbed??? I doubt it. After an initial payment due expert help (which was awful) you then proceeded to take more money direct from my bank…. Your company should be closed down.

While I was refunded the money, there was bait and switch involved between the point of posting my question, having the charge change from a relatively modest amount ($1) to the full monthly charge ($38) if I didn't remove my question from the queue before finalizing my payment (not clear and the reason I call this "bait and switch"). After complaining to both JustAnswer and to Paypal, I received immediate refund of the full amount - not sure which complaint kicked this up to the next level and got me the refund; but thankful I didn't have to escalate further. Obviously, justanswer is a little misleading and I can see from other reviews that some people have been taken for hundreds of dollars before they realize that they are being charged more than $1 for this service.

Like many others who written reviews - all I saw when I signed up was the $1 joining fee. Then I got a text from an "expert" - she was pleasant enough but wasn't able to help me all just gave very generic answers. Then I looked at my membership and realized I had paid $60 and somehow had agreed to that by answering the text. Hard to read all the fine print on a phone and I think they know the terms are tricky and they will find a lot of us foolish people

I never signed up for this and they charged my debit card $60 in a 10 day period. I talked with a customer service representative and she told me that I would have to pay an additional $1 to cancel my membership and it would be refunded. Not only did they charge me the $1 they charged me an additional $28. When I sent a email the vice president told me that the $28 membership fee was nonrefundable? So they charged me $60 for a $28 membership? I've left numerous messages and no return phone calls? This is such a scandalous company.

I contacted them because the rate was $2.00. Then they asked me to call for $40.00. I declined. Said can’t afford it. Then I was charged $42.00 in total. For what??? No record Of any call convo. They robbed me off. I don’t any money and was seeking help for my poor dog and this is what happens! Like some decency people!!!!

The service was prompt and efficient. A bang on answer. They clearly read everything that I wrote and took it all into consideration. The advice was on point and the Dr. concise - not needlessly wordy. Absolutely loved the service. Our Chihuahua, who ate 5g of 100% dark unsweetened chocolate is making a fantastic recovery. I learned so much in a short time. Thank you! - Catherine

Found the “Just Answer” site when I was looking for a repair site. It told me they had Qualified Technicians that know all about Berina machines. Signed up for a connection and within a short period of time I was connected to a real person that walked me through finding and fixing the problem through chat and video. Would highly recommend this service!

JustAnswer is a great place to get fast quick answers! Glenda is very knowledgeable and personable! She answers all my questions promptly and never fails to give me lots of details on my items. I will always ask for her as long as she is there!

I got a message saying that Microsoft had detected some Trojan malware on my laptop and that I could not use it until I called a number so they could fix it. It looked suspicious, so I called Microsoft and they put me on to "Just Answer." In no time, the issue was cleared up and my laptop is functioning just fine. Thanks.

1 word: "EXCELLENT" I really love how JUST ANSWER helped me with the needs of my dogs. VETS are really nice and and reply back very fast. JUST ANSWER is always there to help me with all my doubts and questions. Thanks guys!!!

You tried to help me, but it didn't work first time. After that you sent me to someone at Google, and after a couple of days they helped me to reset my password, and now the new password works fine. I'm happy now! Thank you!

I needed to fill out some papers for a future employer about Tax withholding and things like that. I didn´t understand and so I was advised by a tax consultant and I was able to fill out the papers with the consultant and her advice. But not just that, she helped me with the other papers as well by giving me her suggestions as to how to sign and be consistent with my signature and initials and also with what I shouldn´t sign and wait to have clarity. Very helpful all in all.

Moose was very helpful and patient with me, he answered all my question to where I understood them and he even got back to me the next day for confirmation that I was satisfied with the call. Thank you Mr. **.

My ice maker quit after about 15 years in my formerly top-of-the-line Kenmore fridge. After diagnosing the problem myself, I purchased a refurbished ice maker. No change. So, I subscribed to Just Answer (JA) and laid out my problem in the chat room. JA walked me thru how my ice maker and sensor light should be functioning. Who would have thought a solid state device would fail before a mechanical, motorized part? Anyway, I replaced the light sensor and receiver and it is ginning out ice every 40 minutes and stopping production when the ice bin fills. Installation was a breeze! Thank you, JA!

Dr. ** was very good and reassuring. Took time to chat and followed up. Only little negative which isn’t his problem is that I’m in Canada and my plan didn’t cover international texts unless it was an iMessage/text. Still worth the charge to get his input.

I was very satisfied with how quickly they were able to help me. The problem was solved within minutes of their recommendations on what I needed to do in order to fix it. The only thing I was dissatisfied with was how long it took to connect me to a tech but other than that it was a fast and easy experience.

I have been dealing with a problem in the condo I just bought and the lawyer from Just Answer saved me $300 with his quick, thorough response. The fact that I can get more answers for an affordable fee is an added bonus!

Nathan was extremely helpful. He resolved the problem with a lot of patience explaining how to do it, step by step. He was very good with me!!!! It was quite a long process. He had to remove everything and start over. He stayed with me until it was all done.

I bought a piece of beautiful stained glass during the pandemic and for a year had no idea how to get it appraised or restored. I was also really wanting more history if any was possible. I was connected with a very knowledgeable and pleasant expert who went above and beyond; helping me with lots of historical background, detailed tips for restoration and a estimated value that really made my day. it was sort of my online “Antique Road Show” moment. I’m so happy I tried this site.

Nathan was terrific, he stayed right with me telling me what I should do even as I got very frustrated. By the end he told me it was not me being unable to properly hook up the box but that it appeared to be a defective cable box. It will be returned and I will try another.

Brake lights quit working and he diagnosed fuse problem. The electrical system somehow developed a fault. The fault resolved after or reset after driving it 10 to 15 miles. This was my first time using your service and it is on my list for possible contact on future automotive concerns.

I had to change my modem. The printer would not connect to my iMac computer. I contacted both Apple and HP. Neither were any help. I spoke with Francisco at Just Answer. He was able to have me connected within half an hour. He was very patient and courteous when I made a mistake. Thank you for all your help. Very appreciated. :)

I feel I got the answers to my questions & also received a phone call from another lawyer. I’ll see how this went once I go to court. Thank you for assisting me. I have tried to submit this & get that the review failed as I didn’t answer & I’ve answered!!!

Their business appears to be bait and switch tricking people out of their money. I was told by a online chat representative that I could ask one question for $1. I put in my credit card info and was immediately charged a full membership fee. Within minutes I went to cancel and was told there would be no refunds. All the customer service reps I spoke to (I spoke to many) told me that there would be no refunds and when I explained to them that I was misled and that it says on their own website that EVERY MEMBERSHIP comes with a FREE 7-day TRIAL. I have chat snapshot of them telling me this and then I was billed 61. When sent over to their customer service they said no refunds.

Well, your advice was good because it worked! We added a litter box and it did help. The next day the offending cat pooped in the new box. If she continues with the wrong pattern once she gets home to LA, I'm going to contact you again. For now, thank you for the help. (P.S. I will not be adding an image -- LOL).

I received some very helpful advice on how to help my chihuahua, Willow, lose weight and become more healthy. I appreciate the help I got and plan to take the suggestions offered to set up a healthy program for her.

Our new Honeywell thermostat was causing our heat pump to blow hot air. I decided to try this service and was connected with Tim. He had my AC and thermostat running perfectly in less than 30 minutes. I am impressed!!!! Awesome work Tim.

When I get in here and ask for a specific mechanic i.e.. Mercedes or Mazda, etc. that's what I want. Not a guy who no idea about the vehicle I'm working on. I had a Mazda mechanic answer. Did not send me to a Mercedes mechanic when asked and then wants a rating. Look at my interactions and you will see what I'm talking about. One of them actually said, "Call a dealership." If you pick up a question about a specific car better know your **.

Troubleshoot steps very good. Also Schematic helped greatly. Thanks. Was a little pricey but nice help and got back to me very quickly. Also checking back to check if I need more help save all notes for repairs at latter time.

The vet had me take my dog outside and induce vomiting. He also recommended following up with my vet since the medicine was so toxic. I did and after some IV fluids and medicine my dog seems to be recovering well. Thank you for your help.

I had a question about YouTube TV. They answered being professional yet making sure I understood. It took very little time for them to answer. They were very friendly. They made sure I was satisfied with their answer and the results met my expectations.

I was so impressed by the incredible patience and compassion shown to me. I was not only given useful, helpful advice but it was a relief speaking to a legal expert who actually tried their best to help in my complicated situation. Will keep using just answer and recommend to friends.

I received prompt, knowledgeable advice from a great vet with "Just Answer." I will absolutely use them again. What a great service.. Very reasonably priced as well. We live in Maine, where there is a chronic vet shortage, so this service is really needed. I will tell my friends.

The person who helped me was a wealth of information. In addition to valuing the china I was interested in they also provided me with a reference for the back stamps the company used over time. Exceeding helpful! I will not hesitate to use them again~!

My TV was not working and the question of paying someone to check it out and fix it vs buying a new one, left me with a dilemma. So I contacted Just Answer, described my TV’s symptoms, for a small fee. They described where the problem llay, how much it would cost for parts and service, and I quickly realized, it would be a bad investment to repair. Also recommend their when asks which brands they would feel comfortable with ownership. So we’ll worth the investment.

I was very worried about my dog. The vet that answered my question was informative. Professional and compassionate. He not only provided an answer. He told me he would be available to call back if I continued to have a problem. I highly recommend this service.

I have only used the service THREE TIMES in six months, regarding TWO technical issues. I got two out of three helpful answers, but one that caused me problems. I canceled my membership today and asked for at least one month's refund -- including one that was made just yesterday when I unsuccessfully tried to cancel, knowing the charge was imminent. I was unsuccessful because I was on my smartphone, since I was busy out and about. I was not satisfied with my telephone conversation with the customer service representative. They were very nice but not able to act in a humane way; they simply cited company "rules." I find it very hard to believe that the reason they couldn't give me a refund was because I accepted the terms of service when I started a free trial. If that were the case, then this company would never give refunds. I am still expecting a refund of one if not two months of what I paid.

Very friendly, knowledgeable, and able to convey the information in a way that made me feel more at ease, and kept me from panicking. The veterinary nurse I communicated with was such a professional! I could tell she had many years experience, and I left the site feeling much better than when I entered. Thanks again, and Happy Holidays!!!

After my puppy ate a small piece of a balloon, I was very unsure what to do next. The response from Just Answer was so quick. The vet confirmed the details of the situation, helped to put my mind at ease, and made great recommendations on what do for our dog, and what to keep an eye out for in case it was more serious. Fortunately our puppy was just fine and I'm so glad that Just Answer was around to help me so quickly.

At first I didn't know what I got myself into. But as the saying goes patience is virtue. I got the email and sure as the sun brings daylight the answer to the question I was needing was there with more than enough information. So with that being said, I'll now say this. Thank you for a great technical support team. You are as good as it gets.

I mistakenly criticized the response I was given. Change my rating to him to 5 stars. He was right and I was confused. Thanks for your time and for your website. I cancelled because I no longer need the site, but I may be back next time I need it.

The company read my review and refunded me.

Very helpful, clear information on how to deal with my concerns. I now have a set of instructions to allow me to follow through with registering my complaint in a correct and legal fashion. I am hopeful of a resolution now to my problem.

Mr. ** was very good with me. I do not know anything about computers. I did when I was younger, I do not think he found the problem. I just wanted to know that the hackers were out of my computer and also want to know what kind of service should I get to monitor my computer. Excuse my spelling not feeling well.

My Rabbit was very ill and I could not find a vet that specialized in Rabbits available for the weekend. I tried this site because I was desperate and am so glad I did. Terri, the Pet specialist, gave me detailed instruction I would I could get immediately and it saved my rabbit's life. I can't recommend this site enough!

This website is pure robbery. When I tried to cancel my membership as I was unaware of the extreme fees, they would not refund me. Then they still charged me for the following month even though I had cancelled it well before the next month started. This company has zero customer service, and if you have not used it don't start.

I had a question regarding the size of my KitchenAid mixer bowl. I was told that they would be able to provide an answer quickly but I would first have to pay a $1.00 membership fee. I was fine with that but after I gave them my credit card I was billed $37.00 and that the fee would be charged every month until cancellation. When I returned to the chat session and explained what I thought was an error I was told that they would cancel my membership and there would not be any recurring charges. Nevertheless, I was billed $37.00 not just the $1.00. As I see it I was robbed. As far as I am concerned this practice should be outlawed. Clearly the objective is to harvest as many membership fees as possible and part of that process is to entice consumers with a phony $1.00 membership.

On the face of it some legal advice for £5 sounded too good to be true. Well, that is exactly what it was, too good to be true. After signing up for a 7 day trial and paying £5 I had brief conversation with a guy who may or may not have been a lawyer, solicitor or some kind of legal expert. At no point was it obvious or made clear to me that by signing up for the 7 day I was creating an account that would result in full membership at £50/ month. I was also sent no email warning me that the trial period was expiring and they were about to charge me.

Heat was not working properly and temperature in house was down to 65 degrees. Tried to reset thermostat to no avail so I pulled up 'Just Answer' as suggested in the user manual. The technician walked me through a few steps before determining the heater was the issue. Thank you for such a wonderful product!

They were not able to assist me due to my appliance issue. Therefore they did not give me any problem with refunded my membership $$. For that, I was grateful and feel they are a reputable company that I would recommend.

My GSD hurt his back leg to the point that he couldn't put any weight on it. It was very concerning, because he had surgery for a torn ACL two years ago on the same leg. I contacted a Vet through JustAnswer, and got an immediate result. The advice was spot on, and by the next morning, he didn't even limp! Even more encouraging, I received a follow up from the Vet the next morning, expressing concern and just checking to see that he was okay. Excellent!

My 13 year old cat was having a problem going to the bathroom. The vet was very helpful and suggested some things to help him. I did try one of her suggestions and it helped. Very satisfied and would use again and recommend.

Exceptional professional advice given! I have been impressed with the help I have received from lawyers, medical doctor and tax advisor on several of my concerns and questions. I was able to understand what I needed to do medically even before seeing a doctor which was months away.

I am new to the Mini Cooper and it is a used vehicle. I saw what I thought was a warning on my dash board only to be told it was to let me know the car was OK? It was a wonderful reassurance! Much appreciated!

I was worried about puppy. Doctor was very kind and relieved worried. UTIs can be worrisome and never having a doggie with one ever before I was concerned because she is just 5 months of age. So my thanks to him and all you do for people. It got me through the rest of the weekend and yesterday she was at her vet's. They are doing urine culture and treating her. So everything is good now. Bailey Mae also says thank you.

My vet was very honest and communicative. They advised me to see a vet in person to get the issue looked at and they helped me research clinics in my area that service exotic pets. Honestly, they were just confirming what I knew likely had to happen, but very helpful all the same!

I was confused if I comes in WEP or not. I tried few people but it very confusing. I got an answer with this group. Thanks. I highly recommend. The team is very knowledgeable. They have a lot Patience. They answered very fast and accurate.

I was very upset with this company at first, but they were very good & prompt about correctly managing my problem! There were more than adequate helpers and managers stepped in to help me get this problem resolved. And they turned out to be very fair!

Yes, very satisfied with the experience & excellent service. Very professional. Thank you. All my concerns were addressed to my complete satisfaction. Thank you again. I would highly recommend your tech support to all who need it. In our high technology world we need experts more than ever.

Dr. Scott was quick to respond when we had reached out regarding our yellow lab, who had eaten a couple of grapes while staying with some friends while we were out of town. He responded with care and provided all the research which he based his recommendations on. He let us know we could reach back out if we had additional questions/concerns or if something changed with any symptoms. He also followed up with is to see how she was feeling later on. I appreciate his willingness and his friendly responses. For this worried mamma, he put my mind at ease. Emma is completely fine with no symptoms at all, but in those moments beforehand were scary. Thanks Dr. Scott!

I was impressed with how fast Dr. ** got back to me. The information was detailed and easy to understand. I am trying his recommendations he made and I will see hopefully in a couple of weeks if they work.

I got a very helpful response from Dr. ** when my cat was sick. It was very reassuring to get a response from him during a time when I couldn't go to my regular vet (over a weekend). My cat is ok now.

My question was to identify a tree in my front yard that I could not find out in some other way. You folks were Johnny-on-the-spot with a prompt and correct answer. The answers resolved many years of doubt and confusion. Thank You, Ron

On their chat, they told me that they were going to charge $1 for a week trial and and proceeded to charge $30 instead. When I called them, they refused to honor their word and said that I had accepted a membership because I post a question. I told them that that is not what I was told before receiving help. They said that nothing in the chat says anything about $1 week trial. When I looked back to the chat they recorded on my account, they conveniently cut the chat transcript just before the week trial was offered so they could say that there's no proof. To make it worse, both times I called customer service to request a refund, they hung up on me. So....just know that you will receive the service but there's no such thing as a trial period and that the customer service sucks.

I believe I was given expert information regarding repair of my car air conditioner/heater. I found it very helpful. My air conditioner/heater hasn't worked for almost a year and I'm really looking forward to getting it repaired.

I like that I could easily ask a question and quickly get an answer without leaving home or needing to research the phone book. It’s not easy for me without a vehicle. Also I’m older which makes me part of the earlier generations where this was more of a hassle.

I got a very prompt detailed response. The amount of chocolate was not toxic and basically not to worry unduly. This put my mind at rest and was a great deal. Cheaper than contacting my vet at night. He had no ill effects and was fine.

I asked for advice via chat and agreed to the $1 charge for the answer. Things went smoothly until a pop up asked if i wanted to continue on the phone for $24. I declined. I was then charged $37 and they won't refund my money although it was never authorized. I went round and round with them on chat to complain after I received my bank statement and they keep disconnecting the chat. No resolution. Complete fraudsters.

Concerned for Mom’s dog urged me to reach out for help. The information received was quick, exact and helpful. The dog had eaten unknown amount of dead carcass. She was panicking what to do. Since the dog is older and small I needed real help.

Debra was NOTHING SHORT OF AMAZING! Will use this service /ap again and again. Thank you very much for your service. Would keep it monthly, but need to pay for a lawyer here in Calgary now. Very knowledgeable, very professional and very helpful.

The lawyer I was connected with was great. She was extremely helpful and responded in a timely manner. I gave her documents for a review and she confirmed everything I needed to know. Thank you Debra for the amazing help and advice.

Contacted JustAnswer and got immediate response information that was clear and concise with good insight for the given situation. Helped me greatly to narrow down my options. I felt like it was a worthwhile resource and good use of my time.

I had to have advice about how I should proceed with an eviction notice, I know that if you do them wrong you have to start over. The attorney I talked to gave me many options and I ended up calling a service to deliver the 5 Day Notice. Highly recommended!

Service was delivered as promised. Gaining an understanding of navigating the potential "hidden legal shoals" is always of great value. The lawyer was courteous and really listened and understood the situation. They seemed genuinely knowledgeable and experienced in the areas of my concerns.

I've used Just Answer on 3 occasions & every time they have been extremely fast & on the money, correct. Beautiful app. My mind was instantly put at rest by gun lawyers in my case. You bet l will be recommending Just Answer to friends family & anyone else who wants to know. Thank you. Best app yet!

Most auto stores websites say that the replacement of the Aveo HVAC Control Panel will require the reprogramming of the system. That didn't seem right so I asked if that was required and had my answer in less time than it took me to feed the dog!

Firstly, I was signed up to a £28/month scheme after only agreeing to pay £5 to get an answer to my question. Fair enough. Then I paid £16 more to get a direct call from an expert. My card was charged, but immediately afterwards the site said 'your expert cannot call you, but will remain online to answer your query. However, when I went back to the original chat, the "expert" had disappeared and provided me with no answer to my questions. I never received the call. Eventually, about twenty minutes after I had fixed the problem myself, the "expert" sent me a response that was literally copied directly from Google. £49 to get an answer from Google via chat is a total scam.

Thumbs down for this company. A rip off. They offer you a free trial but turn around and charge you the monthly fee right away. I tried to cancel it within 1 day of free trial and they said it was non refundable. I got screwed over but lesson learned. Don't trust this company,

I was looking for information on a vintage knife I have. After an extensive search, I paid the dollar they requested for trial. I asked to talk to an expert. I was assured someone would get ahold of me right away. After waiting for 3 hours for a response I decided not to do business with them. I contacted them immediately and told them I wasn't happy and that I wanted to cancel my "membership" right now. They did.

I was having problems with my microwave. It stopped heating. So I googled a question about the error code. It took a couple hours but they gave me the item number that was needed. I called a repair shop and they have the part and will be out next week. Other than a few hours needed to get an answer, it was easy to use.

Dr. ** responded my questions attentively and I scored him the same time. I think if you want people ask questions more often, it’s better sometimes let them ask a single question without charging them the following day because yesterday this happened and I didn’t make my question.

My dash cluster read "No Fuse" when I started and my key fob would not unlock my doors. I called two dealerships and 2 repair shops and got the same answer, it's a electrical issue and we are 6-8 weeks out before we could look at it. I got online to Just Answer and talked to Eric a Chrysler mechanic. Within about 8 emails back and forth checking and trying different things Eric sent me a diagram of the fuse panel and high lighted 6 possible fused the IOD controlled which effect the communication of the door locks and wireless connection to my car. I found one fuse that kept blowing and it was fuse 14.

With the help of your technician I was able to identify that I needed a very expensive part for a 10-year-old microwave so it made it very simple for me to decide to buy a new one. Had already attempted to repair the product once myself.

The individual who assisted me was very kind, knowledgeable and extremely patient. He carefully walked/guided me through the necessary steps to get my my printer back to working. The steps, I needed to take, took some time for me and he reassured me to take my time, which helped me tremendously. I felt heard, respected and patiently guided. Once printing was back working, he explained the reason for the problem, which was I did not insert my ink cartridges properly. Simple solution, his patience and guidance eased me to feel comfortable adjusting the cartridges. My printer is back to working properly!! Thanks to him and I apologize, I do not remember his name.

Dr. ** suggested anti-inflammatory. Her suggestion gave me confidence to suggest to my vet. Vet gave me ** which appears to help. I was at wits' end because horse would gnaw herself bloody 2-3 times a day and vet wouldn't do anything.

Application would not launch. Solution recommended was to delete the application and re-install, Microsoft Office 365. Expert, using remote access began the process. I finished it following instructions and two hours later the problem was resolved to my satisfaction.

My Car would not start. It sat for 3 days. Once I got the mechanic Autodoc1 from Just Answer on the line he walked me through some troubleshooting steps. Got my car started and back on the road. Thank you.

I was considering adopting an older dog (female). As I didn't know if the dog was spayed yet, I wasn't sure yet whether an older female (11 yrs. old) could get pregnant. I have younger male dog that hasn't been neutered yet. I was connected with a very nice Vet that explained to me that she can still get pregnant. We adopted her anyway and happily found that she had already been spayed.

My niece tried to get through to you on the computer, but could not get a response so she phoned in and the tech went into my computer and fixed the problem. The idea of going right into the computer instead of trying to talk a person through it is very good.

My Assistant was very helpful! He pointed out steps I could do on my printer to help that I didn't even know I had! Ashik was very patient and prompt! I would definitely use this help guide again - and on my other printers!

Veterinarian put us at ease and was great! He made us feel good and even asked for a follow up! I would recommend in a bind. I am not paying for the service moving forward but for the initial price it did the job!

I’ve been having trouble with my power steering in my Challenger R/T 2014. The representative was very helpful, giving me information on a couple of things it could be then directing me to the proper place and about asking them to check that out first

I have problem with my Mercedes’ GL450. I got the right answer. I took my car the mechanic and it was the same problem what I got answer here. Thank you so much your help. I highly recommended everybody who don’t want take a risk bringing first to the mechanic and they rape you with other problems.

Ray is a very experienced and highly effective support person. Among Ray's most salient qualities are that he is a very careful and intelligent listener, he speaks clearly and asks well-thought out questions to clarify the areas that elucidate both larger and more detailed complexities. Ray carefully thinks and analyzes each person's issues, with an honest desire to help them solve problems.

The lawyer was very knowledgeable and answered my questions promptly. She informed me of the laws in my particular state. Very pleasant experience. Thank you. She also helped me explore solutions to my question. She reviewed my suggestions to solve the problem.

Lawyer knew my specific need and pointed me to the right direction. I wouldn't have filed the right thing if I didn't ask the question here. The lawyer was on time to respond each time I asked a question, the overall assessment I have is that confidence instilled by lawyer was enough for me to go to court today.

The electrician helped me wire the dimmer to wires from the wall (they were the same color) without seeing them. I was impressed, thank you for your help, and all just for $5! I would have to pay someone, probably at least $100, to come to my house to do it.

My five year old geothermal system was shutting down with a dehumidifier fault message. Turns out the drain was blocked and needed to be cleaned. Clean out trap was installed but I had never been told that it needed to be cleaned periodically. Item is now on my list of periodic maintenance items. Process is simple but was not covered in any of the unit's maintenance items. Billy identified the item from the service readout display which was also not included in any of my unit manuals.

The few that I spoke with were honest and accurate and brutally honest. Which is very good, because you do not want to think your item is worth something that it is not. They were very good and their expertise was amazing.

As Mr. Jay was saying what the problem was on my Maxima it was what he just said. I replace the part and problem solved. Thank you so much Mr. Jay. It a relief to found something on the internet that really works, for me was an excellent experience. Thanks again.

Our refrigerator was not staying cold but the freezer was and we had already replaced the thermostat. Within a few chat messages and sending pictures Austin had an answer for me. I ordered the part, received it a couple days later. Austin was spot on! The minute we put the new part in and plugged in the refrigerator we could hear the fan and feel the cold air. Austin you are magic!

I suspected a scam of shipping a package 35 pounds from California to West Virginia that would have cost me $5,500. You confirmed that it was a scam and it's happening quite often anymore involving payment going to a representative of the delivery company which is located in Kabul Afghanistan.

Microsoft was attempting to send a text message to my landline. I switched that contact info to an alternate email account and then was not able to download the needed Zoom app. I would have had to wait until October 26, 2021 to make the change. Thanks.

I originally had issues where I had not fully observed the membership amount. Thankfully after letting them know of the issue, via Consumer Affairs, they were able to fix my mistake. Thank you for your help resolving this issue!

On June 3rd of 2021, I noticed a charge from JustAnswer for $60 and called to inquire as to who they are and what do they do. I explained to them that I am not interested in their services and specifically told them that they DO NOT HAVE PERMISSION TO EVER CHARGE MY DEBIT CARD AGAIN. At the end of the conversation, I assumed that would be that. Not so, on August 3rd of 2021, JustAnswer again charged my debit card for $60 and since has refused to issue me a refund telling me over and over every, single time I call that they will have the non-existent, illusional fraud department call me. Nothing has been done.

I had a problem setting up a piece of complex equipment and within one day I was emailed a explanation on how it should be done. I could have called if it needed more help. I would highly recommend them.

The doctor asked pointed, relevant questions before providing advice. This was a quick process and answers were provided within minutes. I would recommend this site if you are wanting a 'second opinion'. The advice given supported what my daughter suspected and gave her the information she needs to actively pursue appropriate help for her back injury.

My situation involved misrepresentation by a seller of a motor vehicle. The Just-Answer Lawyer gave me advice as to how I might proceed. He patiently answered every question, time after time. I recommend Just Answer to any person who need professional assistance but cannot afford highly fees of such professional.

Crime victim seeking plaintiff attorney dealing in white-collar crimes/domestic violence/internet crimes.. Gave me a clear direction as to where to begin seeking assistance... Though I probably won't be doing anything specifically at this very moment... He gave me a idea of how to proceed with a multitude of complex issues at hand.

Excellent help and she handled my question with knowledge and understanding. Thank you Beverly C. for helping Liesl and me. Not only are you a good Veterinarian but also a good person. I will recommend her to my friends for any situation that comes up.

This is a large and complex issue. We are looking for information that will allow us to stay on track in making our application. We cannot afford to lose time in researching who to file a claim with and then getting that wrong and having to look elsewhere. Advice was given that helps us to consider all the leads. Thank you.

I have been trying to research the age and history of some antiques which I had been given and addressed this issue through Just Answer. I was put in contact with 2 professionals who were both truly excellent. One in particular was as interested in the history of my items as I was, and gave freely of his time which ended up being very lengthy. Greatly appreciated his and this service.

I was pleased with the professional advice, was were unhappy with the clerk Alexis, she did not know the procedure or educated in customer service, she even ask me to be quiet that I wasn’t listening. The rudest customer service person, I’ve every talked to.

Lane was professional and very helpful. He was versed in the area I was inquiring about. I’m so glad we found Just Answer. I would highly recommend this service, just be careful when you are connected with a professional. My first connection was with an agent that was rude and had no knowledge or advice concerning my circumstances. I quickly asked for another agent and was connected to Lane. I was so pleased with his advice.

Needed advice right away for my cat swallowing a piece of bone and I joined right away and was connected with a vet almost instantaneously. Dr. ** was so helpful and put my mind at ease that my little Junior was most likely going to be fine.

As a mechanic you work on a lot of different mechanical applications. You can't know it all and once in a while you need to ask a question or get advice. It's great to be able to call someone to get the advice. Thank you.

My puppy had been vomiting with diarrhea for nearly 24 hours. Dr. C walked me through it with a lot of suggestions. Her condition did not improve and I contacted her again. Again she offered suggestions but insisted if her condition worsened, to get her to emergency. Her condition did worsen and I was able to get her to ER and her life was saved.

Lawyer response was quick and provided a lot of excellent descriptive information that was instrumental with moving forward with finals home purchase. We were able to contact the appropriate resources for applying for assistance. I would recommend this service in the future. Outstanding

I had a question on how to wire my new thermostat in an old rv where none of the wiring was matching up. James helped walked me through it. He stayed on the phone with me for over an hour. Then followed up with me afterwards to make sure everything was good.

The vet was very helpful and put my mind at rest with the answers he gave me and kept getting back to me over 24 hrs. Thankfully everything was OK. The cost for the referral was inexpensive as well as I had no idea of what to do and my main concern was for my puppy's health as with being in a remote place in Devon I did not know the area or emergency places within reach..

Excellent feedback from Glenda, extremely prompt and efficient and always gives me a fair assessment of my pieces. Will continue to use this service for all my queries and will recommend it also to others. Glenda continues to be my favorite to ask questions.

I asked a question about LLCs and taxes. I got a lot of great information about the subject. Then I got some concise answers to a few more specific questions that I had. The two people who helped me were great. The conversation was a little broken up because I was also with my family. So, it was nice that I could come back to it after a break.

It was indeed a pleasure and great experience to work with JustAnswer.com. I was informed all the way while Just Answer reaserch and gather the necessary information that provide me the information that was necessary for me to determine the action I needed. Thank Just Answer,

I had an emergency question about my pet. I was torn between the trusting the internet and possibly being faced with an emergency vet visit. With this site I was able to speak to a vet without the expensive 4AM visit. She was knowledgeable and put my mind at ease.

Thank you so much for answering so quickly. It helped that a vet heard her cough and was sure it was kennel cough. I appreciate being able to have someone, when all of our vets were closed at night. Thanks again!

Our 10 year old dog had chronic diarrhea with a significant amount of bright red blood in it (and on his fur following each session). It was a weekend so I contacted this site and emailed/texted with a vet who, after learning we did not wish to get him to the emergency vet clinic in town, recommended getting some anti-diarrhea liquid which we were able to obtain through Petco. We started him on it immediately and, after 2 days, it was pretty much cleared up (he was on his third day of the diarrhea). I didn't even know that existed, but we will now have it in our house and our dogs' first aid kit. We took him in to our regular vet today so that he could be thoroughly checked out to make sure we weren't overlooking something serious (the blood and amount was scary) and, after bloodwork and exam, he was fully cleared as being healthy.

I was terrified that my terrier mix was in his final hours, so in a panic, I reached out to JustAnswer in the middle of the night. An emergency vet was located for me, who took her time to understand exactly what symptoms he was showing, and sent me information backing up her initial thoughts on what was going on with him - not kidney failure causing a backup of toxins, but just an especially rough night of back pain. I called my local vet to confirm, got some anti-inflammatory meds to tide him over 'til the appointment, and he's just fine. JustAnswer saved me a giant ER bill and really eased my mind. This experience alone is WELL worth it and I am incredibly grateful to Dr. C!!

I just moved to a small town and could not find a vet to take my cat to for an emergency. She hadn’t been feeling good for 2 days and the only appt I could get was 4 days out and they were reluctant to take a new customer. (I really hate this town). So I went online looking for answers and found Just Answer where for $30 I could actually speak to a vet or a vet tech.

I was looking for info on doses for this medication, and Dr. ** gave me protocol for taking it. I will ask her about medical matters again, in the future, and would recommend this service to my friends, too! Thank you so much!