JustAnswer Reviews

André R. - an HVAC technician walked me through so professionally that I was able to find the issue and fix the furnace myself. He was very patient and explained what needed to be done step by step. Every time I completed a step I would send him a picture to make sure I did it correctly. As a result I saved $880 (amount my local furnace repair person requested) minus JustAnswer membership and $16 I spent to buy the part on Amazon.

Thank you for answering my question about my dog, Maya. It really helped us figure out what she needed to properly care for care. Times are tough so I was unable to take her to the actual vet. You told me everything I needed to know

I was pleased with your help in setting up my computer. I was able to get my computer up and running the next day. That's pretty much it. I'm a 70-year-old senior who is being dragged into the 21st century kicking and screaming, so any help with anything tech related is always a good thing.

The person I talk to on the phone was so helpful with my questions and problems on rear brakes not catching after installing new parts. I have started to work on my wife’s 79 GMC Jimmy but this weekend I’ll be working on it, thank you.

My dog had a persistent anal abscess and had already been seen by my vet twice. Dr Mike gave me excellent advice about home management essentially duplicating what my vet would have done in the office. But now I could do the appropriate care more frequently and without stressing my dog out at the vet's. Unfortunately, now she is stressed at home! Not resolved yet but giving it time.

The answer I received was very thorough and very helpful. I knew what action to take and felt very reassured to handle it. I was able to get a response to my concern very quickly. It was easy to follow.

We were frantic when our 40# Goldendoodle grabbed 8 grapes off the table. Our vet was just closing and told us to call poison center. While family was on hold I contacted you and the wonderful vet put our minds at ease telling us what to look for and saying he would be very surprised if this affected a 40# dog. He was right. Thank you so much.

I was pleased with the answers the doctor gave me. I've been trying to get my primary and my neurologist to find out for sure. It's the same when in my teens that periods STOPPED by 15. Pain was horrible. At the movie theater, unbuttoned my pants for the bathroom and couldn't get them back together. ER said I had some cysts burst, and blood was making me swell up. At least 10 surgeries on the abdomen with a complete hysterectomy at age 29.

I was very pleased with the compassion as well as the realistic advice given for our sick cat that I could not get to a veterinarian. When I was finally able to get her into an emergency doctor, I knew what to expect and was confident in the doctor's advice and recommendations since they confirmed what I had discussed with Dr. ** on Just Answer. I would definitely use Just Answer again and put Dr. ** on a preferred list for Vet answers.

Taking the advice of JanLegal we were able to get the bank to remove the lien without costly litigation and a large retainer and court costs. Couldn’t have had a more favorable outcome. She was amazing. Attentive, knowledgeable and a delight.

Contacted because my dog was pooping blood and had also puked. She was not eating either. Veterinary that assisted me asked me a few questions in regards to diet, behavior and symptoms I was noticing. Told me what it could be still recommended to take my dog to the Veterinary but in the meantime I could give her Pepcid AC, don’t allow her to drink water or eat anything. It certainly worked, the blood pooping stopped.

I knew that the error code was for an Output Speed Sensor, but I could not find where it was located on my automatic transmission. Frank, from Just Answer was able to locate the sensor (it was internal to the transmission). I had looked at many YouTube videos and could not get a definite location for the sensor. Frank was able to tell me definitively that it was internal. At least now, I know that I need to find a transmission service center to get the sensor replaced.

My puppy had eaten 2 grapes and I was extremely worried, I was able to talk with a doctor within minutes, he gave me step by step advice and instruction on what to do, everything turned out fine. My puppy is absolutely fine.

Luke gave me a quick response for appraising my two original watercolors by David ** and confirmed my suspicion of their significant value. Now I can decide if I want to keep these inherited pieces or sell them. I am grateful for his opinion.

Dr. ** was so kind and so thorough with her questions. My Chihuahua mix was having intestinal problems with vomiting/diarrhea everywhere so I was scared she was in immediate danger. Dr. ** helped give me peace of mind that my pup would be ok and her recommendation ended up being exactly what the vet prescribed. I'm really grateful I found Just Answer.

Update to my review. After this company reading my review, they have responded and they will send a refund. This goes a long way to me with companies and means they care about their customers. I have changed my 1 star rating to 4 stars since they have amended the issue.

I had no time to go to a walk-in clinic the other day so I thought I would try using an online doctor. I came across JustAnswer and saw how fast the service was. After speaking with the "Doctor's assistant", I was prompted to a page to pay a $1 fee. I paid the fee considering $1 wasn't an unreasonable price. I texted a doctor for 3 minutes and was told to go to the pharmacy and buy something off of the shelf. This was easily advice I could have gotten from a stranger on the side of the road.

I was very pleased with the assistance in my search for Yamaha website. Thank You... The assistance received was so very much appreciated. Thank You very much… This site was invaluable to me. I was not able to secure the item I wanted, however…

I have a feral cat and kittens in my backyard which I hope to have trapped spayed/neutered soon. Mama cat drinking more water and there is diarrhea but not sure who has it. Vet gave me info (I had called my vet and told, "Not much I could do") and she suspects it is the mama but vet told me to try FortiFlora sprinkled on food once a day. Tried it this morning so hoping for the best.

Thank you for keeping the feeling that there's a amazing human behind the incredible machine. With both, nothing is impossible. Technologie totally takes my breath away! With human service, it complete the design in a Perfect and comfortable way for those like me...(Not very good with technology....internet....powerful machine...) hahaha.

I was very impressed with the information provided by your technician. I described the problem and he advised me of the procedure to check the thermistor. I performed that check, determined the thermistor was bad, replaced it and now the refrigerator is working properly.

I needed to know about the building codes for framing a basement wall and I was provided accurate info in just minutes. This service is well worth having in my tool box. I ask the pros almost weekly with a wide range of topics. Surround yourself with professionals.

I am with a non-profit organization that helps pets. Got a call from someone who has a dog with a stuck penis. They cannot afford a vet so we asked for help. Dr. ** was very helpful and the people followed his instructions and it worked.

I broke my Tracfone accidently that had my phone # on it and Tracfone staff wouldn't give a new # because Tracfone blocked my credit card #. With the patient help of the Just Answer consultant, my credit card was unblocked and Tracfone gave me a new phone # for which I was extremely grateful.

Our Pomsky ate a highly toxic food (grapes are deadly!) and the answer was so quick and caring!! Was able to induce vomiting and get some much needed peace of mind and clear next steps. So helpful in our time of need!!!

I needed a second opinion on some bloodwork and I was so relieved to have another vet give me information and answer my questions. She was very knowledgeable and put me at ease about my concerns. This really comes in handy if you need to ask something after hours or when your vet isn't available.

ClimateMaster water furnace stopped working. Nowhere to go for information due to New Year holiday. I’ve got good information as to the cause of the problem and what to expect to solve the problem. The help received was professional, accurate and offered by a patient representative. Much appreciated!

Thank you Vanessa, I have just been informed that Just Answer has issued me a refund and has resolved my complaint. I hope that going forward they will be more forthcoming about their monthly charges and will send customers a notice at each billing cycle. I do appreciate that they have rectified my issue. Thank you for your time.

I accidentally put chemical ear wax remover drops in my eye, no time to drive to urgent care. Online search took me to justanswer.com health. They ask you a series of questions such as what drugs do you take, stringing you along, while your condition is worsening damage being done to the eye by the stinging chemical, telling you the doctor’s assistant (a computer robot as it turns out), “will be right with you.” Another step reassures you “The Doctor can help. Just a couple quick questions before I transfer you.”

I had a question regarding a Probate matter regarding an indigenous man and whether a full Probate needed to be filed or something less. My question was answered in an extremely helpful manner and promptly. Thank you for your help.

Veterinarian diagnosis was on spot, her meds recommendation helped. It was a little frustrating because it wasn't as fast as I wanted it, however, I did get the correct answer. There was plenty of thorough questions. Overall, I am satisfied.

My cat all of a sudden got very sick and needed vet attention. My vet, however, was off for Christmas holidays for another week. In a last resort attempt, I signed up for this service and was given attention almost immediately. The Vets advice that I spoke to cleared up my cat's issues almost immediately. I'm super happy. Thanks so much!

I was looking for confirmation of damage that occurred to my car. It was important to me to have this discussion within your board before my car was towed to the shop. I wanted to show that I was aware of what damage there was and that I would not tolerate any other “damages” that did not exist. I appreciated all the help I received. Thank you.

My foster, 12 yo Shih Tzu had a stroke (not her first). She suffers from other medical issues. She had stopped eating, couldn't take a step without falling over but primarily, I wanted her to eat in order to take her meds. The vet was very knowledgeable and provided tips that was very helpful. I am so glad she is eating again and walking with very little stumbles. Thank you for your help.

I have been surprised several times at the qualifications some of the respondents on JustAnswer.com have. I recently needed legal advice about a scam and credit card company. The attorney that responded was very helpful and knowledgeable. He answered my questions till I was satisfied I had enough information to make decisions relating to our situation. It wasn't the good "you'll get away scott free" type of message but plenty of info was shared about my rights and the rights of the credit card company. I've been very satisfied with most answers to questions I ask.

I dropped something on the floor that my dog should not have and as soon as I realized he had grabbed it and hid under the table I knew I had to do something. The vet told me exactly what to do - I did it and my little dog is just fine, thank goodness.

I needed medical advice in the middle of the night for my 14 year old son who was sick with the flu and having respiratory issues. Thanks to Dr. **'s advice, I was able to treat my son at home, saving me an expensive trip to the ER!

Thank you Dr. David G. You gave me very sound advice about a situation that I felt was really sincere and spot-on. Even though I already have health care I was not able to access it or talk to anyone as needed like I was able to do so with you. Again, thank you for making your professional health care services available. Ron F. San Diego, CA.

The last expert I had was very helpful patient and knowledgeable with a good attitude. There are some really good experts on here then there's not so good experts but you can always ask for another one. That's a good thing. Thanks JustAnswer for answering my questions.

I went to the website and was immediately chatting with someone. Zero wait time!! The veterinarian gave me detailed info. The texts were super helpful, he also asked if I had any other questions. I also had the option to talk to him over the phone. This is a great service and I highly recommend!

In a word Outstanding!! The Attorney answered my question. I need to find a local Attorney in Chattanooga to start the process. My daughter is not functioning and cannot deal with societal pressure. Have a Merry Christmas.

The diagnosis was spot on. It was with some trepidation I undertook the replacement of a fuse and thermostat on our oven, but with the absolutely clear and precise instructions from the videos to which I was linked, the repair was a breeze. I am thrilled to have saved many hundreds of dollars not to mention the wait in line for a service technician to get around to us. Thank you Just Answer. Y'all are just the answer!!

Quick to respond & useful information. I followed the steps but unfortunately it didn't work for my landline phone. Would use again for a different problem as & when one occurs. Very efficient & helpful despite my issue not being rectified. Truthful & honest review.

Very good at some info, really hearing plus more of a good vibe, highly say I'm happy with the whole thing. I would ask that anyone who needs help go here, since laws often break. It's nice to hear someone's on your side that will help you out in your needed time, especially since many people who needed guidance in their time, very good service and honest wording from great people anytime, barely had to wait.

Where very helpful in solving my issue in dealing with my question to an email I had received. I would recommend them to my friends if they have any legal problems, questions or inquiries that they would like to know more about.

When I got a phone number for Microsoft, I soon learned that it was impossible to speak on the phone with a real human being. The best I could do was engage in a chat, first with a robot, and then, presumably, with a human being. I was transferred three times on Sunday without resolution. On Monday, I spoke with two people, via Chat, from Microsoft, and then told I would be transferred to a technician. Little did I know that it wasn't someone from Microsoft, but from your company, for which I had to pay money. The good news is that when I finally was connected to Ren, he understood the problem and knew how to fix it. I couldn't respond earlier, because the next day, Tuesday, I lost my internet connection and have to wait until tomorrow for a Comcast technician to come to fix it. Fortunately, I can get internet service off of my T-Mobile cell phone. The joys of technology!!!

Issue: A restaurant/bar asked to "see my ID", as I was entering, then quickly ran it thru a scanner without asking or telling me. I couldn't get it back. Who knows where your full name, address, height, weight, Photo and license # will end up? This was not a "dive bar" btw. The next day I returned, conveying identity theft and privacy concerns to the owner, and asked for either the return of the copy of my ID to me, or the deletion of it from his system. He refused. Claimed he "keeps it 30 days then deletes it." Yeah, sure...he can do whatever he wants with it; so can the cooks, bussers, bartenders...no one regulates this! And, why does any restaurant/bar need to keep an image of your private ID for 30 days?! That's when I turned to a "Just Answer" attorney.

I am very satisfied with this Just Answer. My English is very poor because my husband who is from Hungary too, we usually speak with each other in English. So I am know what is my rights. Thank You for helping on me.

Cohl was able to help set up the scan connections via the phone as a file was missing on the computer to set up that way. He definitely did his due diligence to resolve the issue. He also assisted in setting up a second computer to be able to print and scan.

In a way even my primary care physician couldn't, the Just Answer OBGYN I spoke with prepared me for the aftermath of losing my baby. It felt like I could breathe afterwards and I'm so grateful. It was like everyone else sugar coated it and finally someone gave me the facts. Thank you so so much.

This was a difficult problem to diagnosis and resolve, however, the mechanic that I was assigned went above and beyond to try and locate a solution to the constant warning alarm issue. Unfortunately, the offered solution(s) didn’t fix the problem and may have made things worse if I was to remove a fuse to stop the alarm.

I received great advice on an ongoing noise problem with tenants above my condo. The lawyer was able to give me clear information about my rights and what I could do. We all have a right to live within our homes and have a peaceful existence. She suggested if it’s not cleared up by landlord within a reasonable time then I should reach out to the landlord and tenant's office.

He gave very clear and specific directions for me to follow. He even included pictures of my specific engine with markings to indicate the specific hose to use. He also answered a few more questions related to my engine. Will definitely contact him again when I have questions or a problem in the future.

The lawyer was very kind and answered my questions perfectly even when I asked the same one twice. I appreciate the information greatly! I was also given a website to look up lawyers in my area that can give me further assistance if needed.

My sister recently passed and left no will. I needed immediate information about who her money should be left to as she has 3 children and her daughter was trying to get all my sister’s money! I’m her trustee. The lawyer called me and gave me excellent and useful information!

I researched-identified about half of a dozen potential problem parts -JustAnswer expert narrowed it down to three most likely parts. I believe one of them will solve the problem-very nice chat!- I will definitely call you again when I need advice again!

My Chiweenie ate his flea collar.... Was vomiting every 10 minutes. I was connected fast to a vet and she kept me calm and got us through it! By morning he was back to himself! So thankful! Saved me hundreds of dollars!

Dr. Mike is an extremely knowledgeable expert! His professional guidance saved my pet chicken. His expertise is tops amongst bird doctors! I’m so happy to have found him! He was very reassuring in my time of distress.

My TV was acting up and Rafi provided troubleshooting steps to quickly help make a determination that the TV was in need of repair. Ended up getting a new TV but the person that took this one was excited to try to repair it on the cheap.

The vet that contacted me about the question I had about my dog Zara was right on point. Took her to the vet where I live the next day to have her looked at and she definitely had something called pyometra which attacks the reproductive organs. She had surgery on Wednesday and is home now recovering.

Hopeless & a rip off. Accident my thought they were A company was dealing with as their details. Came up below it. Big mistake as this place answer it & said $2 to help out. Still thought it was ebay. Thought it was odd. Then said $2 & thought what is going on. Gave my details & then realised were also charging $66. I then hung up immediately. Then knew it was a scam as ebay wouldn't do that.

I errored in giving Patrick ** a one instead of the five he deserved. I have taken out the rear cargo door upholstery. I can get access to the latching mechanism. The radio hole gives me access to the whole mechanism. There is a big yellow Styrofoam plug in the lower hole. I am stopping there and taking the Van to a mechanic. I'm thinking that shop might be able to figure out my problem from there. I am now more knowledgeable about the rear door latch from the help Patrick gave me. THANK YOU.

I needed to know since I have breast cancer & I'm only on hormonal therapy, can I have my spinal surgery. The oncologist felt I needed to be on chemo since hormonal therapy is longer. I agreed with him. Currently waiting for a second opinion.

I was very pleasantly surprised with the level of service the veterinarian provided via messaging. She even checked in the next morning to make sure everything was okay. She provided clear instructions on how to induce vomiting and how to monitor going forward. Not to mention, we had a great conversation and found we had so much in common! It was actually an enjoyable experience through a very unfortunate circumstance!!

Both the Veterinarian Assistant (1st point of contact) and the Veterinarian (referred by the VA) were extremely knowledgeable, professional and kind when I signed up for JustAnswer.com after midnight when our dog was vomiting and had multiple extremely loose stools. Riley Grace recovered completely and the $1. fee to join and initial month subscription of $29. was a much lower cost than the Animal Hospital in NWA. Contacting JustAnswer.com was so much more convenient from our home. Riley is also an Isabella genetically, which causes her to be extremely sensitive to overstimulation. In addition our dog is a PSA (Psychiatric Service Animal) for my husband. We take her to a local Veterinarian for her annual check-up, etc. However if we need assistance after hours we will definitely contact JustAnswer.com for assistance!

Kittens sneezing, runny nose. The vet explained what I should do and within a day the kittens were starting to eat better. I’m sure they will fine. The process gives you peace of mind needed. I recommend this Online Veterinary for sure.

I was worried and the info I found said mushroom poisoning sets in quickly. The vet put me at ease after I described the incident. He said he'd be available for 4-5 hours for follow up. Luna was fine and I gave him the update. It was nice to have a real person to communicate with when you're worried about a pet and no one else is available.

I was given several areas of information that were never given to me, even by an attorney that had been hired to defend my case! I am thankful for finding this site! I would recommend this format for anyone searching for some direction to look for what the law says regarding their cases.

The problem was with my elliptical machine (Smooth Fitness CDE 3.2). The software wasn't working. My question wasn't exactly answered but it was close enough that I was able to figure out what to do. The followup afterward to ask whether I was happy was intense, to a fault.

I signed up for JustAnswer seeking advice on renter's right laws on May 2nd 2022, less than two weeks later I got an email that suggested I requested that they cancel and close my account but when I went to their site I was banned? I emailed JustAnswer regarding the mistake and they didn't respond to me. I filed a complaint with the BBB and they responded there and after a few back and forths they agreed to reinstate my membership for the two weeks I paid for. They never did that and lied on several platforms I left reviews on and even refused to acknowledge their owns terms and conditions which states they are supposed to refund me if they cancel my membership under any circumstance.

Unable to go to sleep with light to moderate chest pain I got online and began a dialog with Just Answer. Having very good health I was not used to this discomfort, fearing of course a possible cardiac event. Just Answer asked for information and concluded that I likely had torn pectoralis muscles from some late afternoon activity, suggesting that I take some over the counter medications for pain and swelling. The diagnosis was correct. 36 hours later the discomfort was 90% gone. Outstanding service. I received a phone call from Just Answer after the online session. Very professional.

Found age and estimated value. Excellent. Response was quick. Found age and est value. Really appreciated the time spent on researching my items. I had spent a lot of time trying to find something. This just the service I needed. Thank you.

Expert confirmed my specific thoughts on what was wrong when I'm driving the motorhome and my 12 volt vehicle power blipped off and back on on bumpy roads. My motorhome is a 1996 and grounds get corroded over time. I merely went under and through my motorhome looking for ground points, and cleaned them up and securely fastened them back. No more blips.

Yes, I will recommend Mintmobile to friends especially my Canadian Snowbird friends. I am not technically savvy on phones but over the course of 24 hour period including eating and sleeping, I was able to switch to this provider with only the help from "Just Answer" and the video that the app suggested. It is the first time I have been able to do anything like this. I'm pretty proud of myself for getting it done.

Hello,

Caught my puppy moments after ingesting gum containing xylitol. Quickly found this service and within 3 minutes was texting with a vet. I would never have been able to reach my vet so quickly. I was given incredibly thorough advice to not only cover the next 30 minutes, but what to do over the next 2 days. I am so grateful this service exists!

I couldn’t unpause my Brother printer. Your expert was fantastic, took a lot of time and trouble, nailed it, and very pleasantly too. It works now. Made a big difference to me personally and to our small business. He was scrupulous and painstaking.

Dr ** was awesome and informative, friendly and knowledgeable. The phone system is glitchy though. I got 2 calls that stayed on hold forever, meanwhile the doc couldn't get through. It was easily remedied by the doc as he sent me a message so that he could provide service. So big points for actual care, and a lost point for infrastructure failure. I will use again.

I was switched to you by NBC, the switch was suppose to be free so why was a charge of $46.00 posted to my visa? All I wanted to do was cancel my Peacocktv account which still hasn't been done, and I haven't been able to log into Peacocktv even though I have done everything your Techs have said was suppose to fix the problem

The vet was spot on and gave me some good practical advice. The wait time was pretty long, but it was also 1 am. It was also not an emergency situation. It was just more inconvenient than anything. I would recommend them again for non emergency situations.

The tech was able to answer my question because the instructions that came with the unit were obviously written by someone that was unfamiliar with the English language. The microwave does as advertised once you understand how to use it. Please re-examine the instructions that are included with the unit.

While my expert was unable to help fix the issue, he was honest about my chances of anyone being able to! I hadn’t realized how old my treadmill was - 15 years - so the big issue would be finding parts. I have decided to find a replacement treadmill rather than put money into this one. I appreciated his prompt response to my questions, and his candor.

Alana **

Appraiser was awesome & timely with all responses! I was confident with her appraisal. I messed up the pictures & she got me where I needed to so she could complete her assessment. I have added her my favorites! I was very pleased with her quick work.

Would like to thank you for the prompt response to my problems. This is a worrying problem with my headlights turning off while driving which is not consistent. Also the forward launch warning that only happens maybe every 3 months only happened about 3 times but is worrying. Hoping to get to a mechanic ASAP. Thanks again for your assistance.

I was unsure if my dog had ingested some D3 vitamin. After Googling subject it sounded potentially serious. After speaking with Dr. Kara we determined it would take a lot to pose a problem. The relief was well worth the time and effort.

It's been a great experience 'til now. We have not finished with issue yet. Waiting on parts 'til now. It is been a pleasure working with JustAnswer tech. Very smart at what he does. Thank you for connecting with him.

I had an issue with a new thermostat installation that would not work. After several texts back and forth the technician walked me through the correct wiring at the thermostat and furnace board. He finally pointed to a wire that had become disconnected. After that was corrected it worked fine.

I had a very specific car issue and the issue was not available from the car manufacturer or any online forums. The answer I got was surprisingly detailed and accurate and helped me when no one else could. I was also guided along the full process while they were quickly trying to find a specialist for me, assuring me that it was being looked into. Very impressed

I joined the site to ask on question and was forced to get a membership which the site led me to believe would be 5.99 for the first question (and month of membership) then after that it would be $60.00 a month. Well, that's not what happened. I got charged $60.00 for the first month. When I called to correct this mistake, the representative said, "Oh, I don't see here where it states you should be charged 5.99 then 60 after that first month." I told her that I had just registered, this was my first month and that was the price quoted to me then."

I asked for a refund. They said l had 2 option. I told l wanted the dollar plan and they refused my request. Not fair. I just asked one question over a chat only to 5 minutes and now they are making me pay for a five minute chat.

The appraisal was fine and I had already looked on Etsy and eBay. But I thought An antique wedding shaped in excellent condition would be worth way more than what the last appraisal is. I thought they would have went up in value more than a couple of hundred dollars. But I know that Is not the appraiser's fault.

Great assistance to figure out why newish KitchenAid dishwasher was not working. I barely know how to remove screws and was able to undo panels, drain water and get it going again. Super helpful directions all through text for a great price. Highly recommended!

It did not take long for me to get the answer to my question. When I asked the legal status of my problem, he replied very quickly. It was so much easier than making an appointment with an attorney. More than likely, that would take much more time and probably cost me a lot of money. I will use this service in the future.

My little Chiweenie (under two pounds and about 3 months old) ate a red grape which I found out is potentially fatal. The doctor had me go get activated charcoal to give her. We did and she perked up soon after. Thanks for your awesome help! You saved my baby.

After several personal attempts at correcting a audio/video synchronization on my tv, I called Just Answer for assistance; and not only did the technician help me to figure out the cause of the problem, he also assisted me in correcting the issue within a few minutes time.

The gentleman that helped was very pleasant and did a great job. I will say your advertising is very misleading. You advertise $1.00 for a week. When I paid it was $47.00. I also paid an extra $39,00 for the gentleman that helped me. I feel his fee was worth it. Do I get a refund of $46.00?

The expert answer my question quickly and give me a peace in mind. He also offer me ask more question if I want to. Do not mind about your money because you can receive answer from expert in many fields. Thank you so much for your service.

Very knowledgeable lawyer, gave me excellent advice about a thorny legal matter. Timely response, pleasant demeanor, accurate references, listened carefully and confirmed that he understood my issues. I would definitely use this service in the future if I have other issues. It was very convenient to speak to a lawyer in the state that I was interested in.

The technician I was working with was very helpful in getting me a link to resolve an issue. He stayed with me as I had further questions to ask of him. I would definitely use this service again in the future.

Please be careful if you want a 1-time service. The $2 service (in Canada) is a false claim and you will be billed a monthly membership. I wish I had consulted the BBB's website prior to using their services since there are several complaints with this same issue: **. You will be automatically billed $66 CA even if you just ask a question, limited the service to text only, and didn't register for the continuing service.

My dog had swallowed some pills and I called this service to find out how to help her they charged my account but never responded. They charged an extra 28 for a call but then texted that was not available. They stated the vet would text me help and send an answers but never did. When someone states they will help in an emergency then never does but takes your money is the worst form of fraud I can think of!

Jan was an excellent source of legal information and ideas. She answered all of my questions clearly, was very well versed in California laws, and was kind, thoughtful and patient throughout our conversation. She gave her honest assessment of the possible outcome for my situation, which I greatly appreciated. I recommend her and the website to anyone who has urgent questions that need answers!

Look I didn't know think kinda thing was real, there is so much help for anything. Thank you, everyone needed to be treated like a human. I paid for it, and then I wrote in my issue and within minutes.

I had a cardiology question and @the-good-doctor answered it quickly, helping reassure me that all was good. He asked a range of questions to get the correct information and then reassured me that I had nothing to worry about. It saved me an unnecessary trip to the doctor for what was a small but worrying issue. Well worth the monthly subscription to me.

Austin was very helpful & was on the spot with the problem. Appreciate the help. He was very helpful, knowledgeable & patient. Will definitely use Austin again or Just Answer for their knowledge & convenience of working with them. Well Pleased.

The ad says for a $1, you are charged $28 though, that's a bit concerning? However My appraisal was good. Dan was a pleasure to text with. I will continue to use this service for now. Dan was knowledgeable about my item.

Only one thing that I would like to mention I’d ask for a natural doctor for Dogs a veterinarian. I waited hours and even called and I still never got a response for that one. Also are there any natural doctors for people too? A lot of people are in herbs and vitamins. It would be nice if you could add those specialist. I know a lot of your customers would appreciate it. But all in all all the people and specialists and doctors that I did talk to were very helpful. Very professional, very kind.

Our Siamese suddenly started having diarrhea and was very distressed. I called 5 vets in the area and could not get her seen for at least two weeks. I had a live-chat with Dr. **, followed his directions and our cat is back to normal. We were perplexed because she is an inside cat and has had the same diet for years. We found she partially ate a toy!

My experience was great! My appraiser was thorough and to the point. Worth $28. Would definitely use this service again. The painting has been in the family for a long time. I have passed it down to my daughter who is the fourth recipient to own the painting. I will use this service again.

I became somewhat confused in receiving both emails and text messages to get myself registered with you. However in the end that was sorted. I am glad that I could use the app to chat over as texting from my end wouldn’t as I don’t have international call or text access on my phone as I am based in Australia. I believe this time difference may have impacted on the response time however I believe that is understandable. It may prove difficult in the future if the technician and myself are missing each other due to time differences however I will tackle that issue if and when it arises. The quality of the response I received was extremely helpful and James was customer focused. Pity you didn’t have listings of repair agents in my area however Google sorted that out. Overall very satisfied with the service. Regards Clinton

On Aug 24, was I leaded by an advertisement to this company’s web page which lured me to pay $2 to sign up to ask question. I agreed with the $2 fee and paid another $89 to have a call. Once I found the company can’t offer me any help I canceled my account successfully the same day on Aug 24. Three months later, I recognized I was charged for $86*3=$258 for the membership which was not accepted by myself with my intention. I was shocked and logged in my account to check, guess what happened? The magic! The company sent me a cancelation confirmation email immediately even while I didn’t do anything except LOGIN, to blur the view in my brain that the cancellation I successfully did on Aug 24 is just an illusion. What a meticulous thorough trap!

The technician Randy diagnosed the problem and told me to get a part. The parts have been ordered and will be delivered in a few days. I gave Randy 5 stars because he replied within a reasonable time and he also gave me the part number of the part. Also we had follow up communications which is positive.

Jason knew precisely what to do to resolve my Windows 11 question. He was efficient and accurate and resolved the issue in under 5 minutes. He was also courteous and respectful regarding my time and knowledge. I strongly recommend Jason **.

I signed up for a 1 week trial for $5. The first day I asked a question and was not satisfied so I cancelled. They charged me $66. I have an e-mail saying 7 days is $5 unlimited questions and answers. I have spoken to 4 "customer service agents" but they just repeat the same policy and don't even answer my questions, both on the phone or through e-mails. When showed their agents the e-mail they didn't bother to comment. One of the worst customer service experiences I've ever had. I can accept if I didn't read the fine print but it is very clear and they confirmed it in an e-mail to me before changing the rules. Complete joke of a company, beware.

A few nights ago my dog ate some brownies. Thank God for Dr. **! He was so caring, knowledgeable and helpful!!! I will Forever use and recommend this service!!! I wish Dr. ** could be my dog's vet :) Forever grateful! This has to be the best service for animals out there! Keep up the great work!

When my microwave oven stopped working, I wanted some guidance before calling a repair shop. I prefer voice rather than text conversations for complicated issues. JustAnswer.com gave me the choice! Within minutes, a professional called me back and ten minutes later I had all the guidance needed to deal with a local repair shop. He was able to tell me what probably broke and how much it would cost to be replaced vs replacing with a new oven. I greatly appreciated this valuable advice.

I am a senior citizen in Canada who accidentally clicked into becoming a client. After 2 payments on my credit card for the service I didn't need or want I contacted the service and asked to be removed from the service. It was done within minutes! Thanks.

Austin was great! Accurate and professional. The board went out on the dishwasher and we went through a process of checking and confirming the problem. He supplied the answer and the correct part that I ordered after I couldn't locate one in the San Francisco Bay area. Price was good, and the Youtube tutorial was perfect. After the board arrived it took me under 30 minutes to start and complete the repair. Thanks.

Both of the appraisers were very helpful with the information they gave me about two separate groups of whiskey bottles I have. Both were from the Jack Daniels family. The two brandy items, I hadn't been able to get any info about.

My furnace fan would not come on. Rob guided me through several electrical tests and found the problem.. Before I could even thank him he had sent the exact part number and website to purchase . Excellent service and saved a lot of money and time. Thanks Rob.

Very speedy response. Some confusion as it is not easy resolving internet issues using only a smart phone on multiple pages, but ultimately resolved well with follow-up and some recommendations which were well-received.

Agent was patient and successfully solved my problem. I am most grateful. He helped to restore all necessary settings so that I can now receive and send emails. I was unable to receive the emails or send any for over a week and it was very difficult to function without the problem being solved. I went to Verizon, but they said it was a Google problem. So I called Google and the service representative was able the problem.

I would definitely recommend it to anybody that has any type of pet! Whether it be cat, dog, bird or reptile they are so helpful in each and every one of them. They are quick on response when reached out to. You can like your vet that has helped you so you can message that one every time. Makes you feel so much more comfortable instead of having to explain each time. Each conversation is automatically saved so you can look back and re-read the helpful conversations. You can make it so that you receive an email a text and notification from them on the app that you have been responded to.

My issue was addressed quickly and correctly to my satisfaction at a reasonable price even though the answer was not in my favor. It led me in the right direction to focus on where the opportunity might lie to resolve my issue to my satisfaction.

I was told a part for my GE monogram fridge over 20 years old was not available. I asked the question whether or not it could be fixed. I was sent the information and a link to a video on how to do the repair and a place to obtain the part. Success as the repair was completed with a bit more effort than the video outstanding!

I had my computer in for repairs and they installed a new hard drive. All my data was saved but my programs had to be reinstalled, and I had to buy new versions of some of them. In several cases I had problems reinstalling. I have no idea which of these various programs this survey refers to, but since everything is working now, they must have helped.

Thank you for having experts available when no one else is. Will continue to use Just Answer for future needs! My little dog got a skin infection and was prescribed very strong antibiotics. Unfortunately he was one of the few that got very bad side effects from the medication and he got really sick on us. Thanks to the great vet professionals I was able to help my little dog feel better.

My furnace wasn’t working and it was in the 50s in the house. My HVAC technician walked me through almost 5 hours of instructions and troubleshooting. We finally figured out the problem and My heat started working. This saved me a lot of money and my furnace is a necessity considering I live in Northeast Oregon and it gets very cold here for a long time. I was worried I wasn’t going to get somebody to come look at my furnace for a few days so I tried this site first and it worked very well. I am very happy with the results and the patience of my technician.

The picture went off on two of my tvs. I called my cable provider and they referred me to Toshiba. Then I was able to restore the pic on one. I thought I was going to have to replace the no picture one, but then I accidentally got to JustAnswer. They did some troubleshooting and told me the problem was with my cable box. I called my cable provider and they sent me a free new box. Problem fixed. Thank you!

Michael was very patient and knowledgeable. I had tried to fix it myself by uninstalling and reinstalling, however it still would show up encrypted. Apparently the Windows link for the template was broken, Michael was able to go through the Mac link and create my template in Windows. Very appreciative he could fix my custom template issue.

Unit would not defrost. The suggested part was the answer and the video provided made the repair easy. I highly recommend this service. The reason I contacted you was because I could not find a repair person to come to my home. You were a lifesaver.

Was told I would be charged $1 and it's refundable. Was charged both $1 & 46$, two separate charges. They then refused to issue a refund and said they were "clear" with their price of 46$. They were not and I have a screenshot proving as much. Keep in mind you can dispute the charges with bank to ensure they don't get your money. Deceitful!!!!

My 5th wheel RV heater would not ignite. Robert, the technician for my case, gave me several items to look into and a thorough explanation what is happening. His advice paid off and I was able to get our heater working in time for the cold weather. His advice was spot on!

EEOC, I had to file on time. Great advice. Osha needs to know as well, I need to file it. He gave me the link, so that was perfect. The other case was selling my cabin on a bloom payment, it burned down Caldor Fire. The buyer had no fire insurance, yet it was in bold she carry fire insurance. Breach of contract on buyer. I think errors and omissions=real estate insurance., He said no, it was my responsibility. Grey area for me, but happy he said no. Case law agrees with me, but its just because one lawyer said errors and omissions on my realtor., but he look at the contract. Broker, my realtor, her real estate agent are responsible. Her realtor provided with a dead beat client, set me up on false statements, I relied on his statements she was responsible.

So the attorney that helped me was very helpful and said the $2550 wire transfer was a scam. So now today Oct 19 the delivery agent ** says the customs guy stated that the tags were expired and that they needed another $8000. I’m blocking both Fletcher ** and Nelson **. You predicted that this was a scam.

My bulldog ate my diuretic pill I accidentally dropped on the floor. It was a Sunday and nearest ER vet was an hour away. I was panicking! I got online and found JustAnswer. I was able to have my concerns allayed by a veterinarian within minutes. Very professional and caring! I highly recommend them.

I was given excellent knowledge and advice. My little Terrier had severe, bloody diarrhea and we we're extremely worried as this was happening over a weekend when our vet was closed. We were able to help him and get him into vet first thing Monday Morning and have him treated for Gastric problems (as described to us by your virtual vet) We will most certainly tell all our friends with animals about your service. Thank you!!

My 2007 Club Car Precedent golf cart would not move. I explained what happened and Curtis nailed the problem on first try. Quick response and Curtis was accurate in that is was probably the Fuse that is hidden in the box that contains the solenoid and controller. It was not easy or quick to access the fuse so that I would replace it, but it was great knowing that I was not wasting my time guessing as to the problem.

Your service was fast, courteous and effective. However, it was noted that a charge of $2 would be imposed and later found out it was actually $66. Still a reasonable amount to get my computer up and running again, thank you.

My refrigerator stopped cooling the top section altogether, while the lower freezer was far colder than the temp setting. Mathew ** immediately diagnosed the problem as an internal ice blockage between freezer and refrigerator compartments. He recommended merely unplugging the unit for 24 hours to allow time for the ice blockage to melt. To my delight, he was right; it's working perfectly today.

This tech really knows his work and really helps get my laptop back in a speedy recovery. Before all this and it was taking me forever to get sign in. Not anymore and he resolved the problems. I am glad that I asked for help and definitely will have them again if I have any more issues. Thanks again and keeps up with great job!

The agent I worked with was right - it was my colour cartridge which stopped the printer from working. I took it back to the Ink Jet store and it was changed so my printer is now working fine. Thanks again.

Excellent info from my tech, my abilities limited the end results! No fault on the part of my tech, but professional rv electrician (hands on) will be necessary. I would definitely recommend your service to any rv’er that I run into.

I wanted to know what my legal rights were and what the law is concerning my neighbor’s aggressive dogs. The dogs attack the fence when we are near and bark at us with anger. The large German Sheppard got into our backyard and chased me into my house. Just Answer advised me to report the matter to animal control and to make a police report. Animal control was very concerned and warned the neighbor.

Frank is very knowledgeable and immediately comes up with appropriate test procedures and has help me quickly solve two problems now. Neither one was just a simple problem. All of your other auto repair experts have pretty much just wasted my time. As long as Frank is on your service I will ask all of my questions to him. He is by far the best auto expert.

Their website claims you can sign up for $1 for free trial. This is TOTALLY false. Once you sign up, if you ask any question, they charge you $46 immediately. They are VERY deceitful in their practices and scam you into taking your money. Don't claim to have a trial if you don't. Very frustrated with this company.

I wanted to ask a legal question on this site. It said the fee is $2 and asked for my credit card. They have informed me that after the screen that said $2, I agreed to $86.00. I did not see anything that said $86.00. I asked my question in great detail (2 paragraphs) and received an instant BOT answer. Then I received an instant BOT text to my phone. I replied to the BOT and it gave me a another reply that said "to answer your question I will require more information." Then another message was sent saying "I will try again later." Then they sending messages saying "Did you receive my answer?" Long story short, I did not get a real answer to my problem. They ended up answering "you can file a claim in court" but they did not even acknowledge my original comments or my case. It was a generic answer that even I could write to anyone on a site. This is silly. They claim their fee is fully refundable and they believe in 100% customer satisfaction but when I told them this is a scam and I want a refund, they denied it. This site should be shut down or monitored by the authorities.

I was looking for help on an app issue and reached out to JustAnswer. My clear understanding was if I chatted online I would be charged $1.00, but if I got on a phone call I would be charged $46.00. I did not get on a call. I was charged $46.00 and when I called was told that it is for a membership which I did not agree to, and they are not willing to cancel the membership and refund me the money. It was a small issue, if I had known it would cost me $46 I would not have moved forward. And, in the end, I had to figure it out myself anyway since the rep who assisted me was not able to resolve it. I would not recommend this company to anyone.

Lev is very knowledgeable on tax subject. He took time to give me all of the answers I need about Net Operating Loss and Ponzi Scheme. I would love to ask for his service again when I have another tax question.

Bruce was very helpful in answering several questions I had on filing motions pro se. He seemed to have read my commentary and was up to speed on my issues when he answered. He responded quickly and came back for several follow-up questions which helped me greatly.

I just purchased a new Speed Queen Top Load Washer and needed to know if I can use high-efficiency detergent. Mark was quick to reply with the answer to my question. The answer was YES!!! Thank you Mark. The one thing I was not aware was there is a membership fee of $40 which they quickly refunded my membership cancellation. Thank you.

Your advice was very well received. I am practicing my communication with my dog. He already reacts in a more positive manner and do not want to bite me. At first, he got very nervous and shacked when he is in my presence. He is much more at ease in my presence, since I changed my tone of voice. Thanks so much.

After talking to your doctor, I called a local doctor and she confirmed what your doctor's diagnosis. I have pneumonia. I am now recovering and feeling better day by day slowly. I just kept thinking it was a bad cold and it would go away on its own but it didn't. Thank you.

I was very satisfied with the patience taken with my limited knowledge of providing pictures. I was very disappointed to find out I had a counterfeit coin but the search must go on. Thank you for your help and I look forward to any future advice on my coins

I could not imagine getting this amazing level of service. I needed legal advice fast and after calling many many attorneys and getting nowhere I was desperate to try anything. Attorneys Guillermo and LawEducator met and exceeded my expectations as far as quality of advice, knowledge and just common courtesy. I was so excited I told my husband of my find and will continue praising this service! Thank you.

Very honest people, I made a mistake which would cost me more money that I could afford and they returned my money. For which I am very grateful. As it makes a lot of difference for the rest of the month.

Very helpful, explained the law very clearly, and took their time clearing up different avenues to take,, would recommend to anyone that has a legal problem, I was impressed with their wealth of knowledge relating to the law in various fields. Cheers.

Lawyer was knowledgeable and frank with his answers—very to the point and explained why. Gave excellent advice and told us how a judge would decide, which is exactly what we wanted to know. Not only offered an expert opinion but offered to represent us if needed.

Information provided was very helpful. Went out of his way to explore what the problem was. The reality was the fact there are two wiring harnesses on that model truck, one for a two wheel drive and one for a four wheel drive.

After some confusion on my part for which I apologise, my request produced the information I was looking for. I now have the printable certificate I was seeking and as a bonus James also sent a printable picture of the bronze plaque. I am delighted with the service and the result. A big thank you James.

My 14 year old female cat developed a lump on her chin. Dr. was very thorough in explaining. Very helpful with my cat issue. Great medical advice and suggestions. I contacted the Dr. (via text) after I took my cat to the vet and he responded right away. Thank you.