JustAnswer Reviews

The tech was great help and he got me the info I needed very quickly. He sent me a link that had copies of the pages that I needed out of the repair manual. Got the info I needed. I was given the measurements that I needed, so now I should be able to get the job done. Great help!

Thermostat needed to be reset. Did not have manual so Andre walked me through setting it up. I found him easy to work with and was able to solve my problem very quickly. I liked his approach and there was good communication and no wasted time.

** was very knowledgeable and quick with his answers. It was a pleasure working with him and he was kind with his responses. It is difficult when you lose your parents and your siblings do such things to you in court. I would recommend him to friends and family without hesitation. Thank you **.

I was told it was a $5 refundable fee. Why was I charged $29? I would not have done it. The vet was helpful but I should have just googled it. I knew what the cost was. Could you please refund the $29 to my account. Thank you in advance. Carolyn **

It appears that the package was left at the wrong address. First tracking number had right address but local tracking number had wrong address. Went to local post office and they told me the name of the people who live at the address that the package was delivered to. They replied that a package was not delivered at all.

My problem was diagnosed and solved. I was given a list of procedures to follow. I was also emailed a video on how to remove the battery. After performing all the procedures it was determined that I needed a new battery. I was given a recommendation where to purchase the new battery. Great service and promptness! Just Answer is legitimate and I recommend them highly.

Received a quick phone call and the tech answered my questions and gave great advice! My advisor was competent and easy to understand, even sent me details, local providers, parts locations, etc. I would use them again in a heartbeat. Overall a great value for the money. Wish I knew about this service earlier. Thanks to Harris my advisor.

Best service so far. Thank you. I have not had service like this. It’s why I am Thankful but I had to use Visa. Not bad $5 it included a letter to I can check out, write my own, send to Co. It’s worth it for a peace of mind again. Thanks, may need you

Very helpful, my first time for an online Dr’s visit. I was very surprised at the ease and with the help Dr. ** gave me. Thank you, I am certain Buddy will be feeling better in no time. I will continue using this Vet’s service, for Buddy, as often as needed. Thank you, again for your help and concern.

Omar did a great job. He was quick and very considerate and took care of my problem in little to no time. I can’t wait to see when I start getting the newsletter that he signed me up for. I hadn’t received it for probably a year and a half. Now I feel comfortable that I will get it in the future.

The agent was helpful and gave a probable solution to the problem. However I think the fees are outrageous for the service rendered. I think that the fees should be looked at closer, it appears as if you guys are trying to take advantage of a person who may be panicking about the reason or reasons for calling

The mechanic knew exactly what was wrong and how to fix it. He offered advice on what to do in the future if my problem happens again. He used words I could understand, and he wasn’t condescending. I hope the two men I have helping me don’t screw up my battery trying to take it out. They don’t appear to know what they are doing.

Person was knowledgeable and caring about my problem and walked me through it to a very good solution as I was not familiar with the phone using the process needed to accomplish reaching a solution to my problem. I am pleased with the person who helped reaching the correct solution for my problem.

Thank you for answering my concerns. I was given the info I was looking for. I left my country as a little girl because of the war and I would like to acquire all my legal papers. It's a right as a human being to know where you come from. God help me.

It suddenly lost its connectivity. Tried correcting it on my own with Canon's videos but the correction did not include my situation. I eventually messaged your Bot and it in turn conveyed me to a real person by phone. I convinced RaashidS that bringing into my MacOS was the expedient way to resolve the Wi-Fi connection between printer and computer. After Restarting the computer - he was able to go back into Preferences and re-allign the two and regain printing capacity.

I had a good experience. Austin was kind and helped me out and answered all my questions. I have no complaints about Austin but I do have a complaint that I got charged 33$ when should only been 5$ that 33$ is not included with the tip I gave Austin so I got charged for his tip plus 33$ more. I'm not happy about that.

This company was very attentive to my need to cancel and refund a subscription. I was impressed with the speed that fixed the problem. I was pleased with the doctor response a month ago. I will not hesitate to reactivate as needed. It was very easy to get to the end zone. Thank you.

Had issue which Randy quickly identified and rectified. That involved the manipulation of switches which were unknown to me prior my interaction. He was patient which I am sure is difficult given the situation. I was impressed by his knowledge of the system and abilities to help navigate the issue to a successful conclusion. Even with limitations getting photographs back and forth due to connectivity issues problem was rectified.

Asked why it is so difficult to reach an English speaking customer service representative. Legal Eagle was quite helpful. He knows business. Thanks. Our daughter is Assistant A G in West Virginia. She always advises us to check out businesses. She works in Consumer Protection. We're proud of her. She graduated Northern Illinois University law school number 1 in her class.

I got the answer I needed and it was so so fast. Thank you!! I was scared maybe this was a scam but no very professional and to the point my stress just melted away. I’ll use them again. I did not know anything about Elder care leave and I did not want to lose my job in the future nor my seniority at work. I had called my work but they started to have updated just my luck and I was so overwhelmed. Now I can relax. Thank you again!!

Brian answered all of my questions quickly and I learned about my CD player. Unfortunately the least cost fix is to just get a new radio/CD player. Brian recommended where to go and what to do and how to do it. I really appreciated all the information he gave me.

I was told a $5.00 refundable fee would occur. Now my credit card is being charged $55.00 more than once! What is going on? I want this cleared up asap. The “help” kept getting passed off to someone else. It was a simple inquiry. I had to look elsewhere for assistance and go the issue resold.

Discussion of available VA benefits as it pertained to me while I was exiting Camp Lejuene and other related matters. WE discussed Title 10 and Camp Lejuene exposure during 1957 to 1984 ad how it effected my health and its relationship to VA potential benefits for me. He did a great job of explaining all.

Chet called promptly and walked me through trouble shooting the problem with my GE Profile refrigerator. Chet was very patient and answered my questions as we went through the process. Chet explained how the system works and told me what to look for. Chet sent a link to the part that I need. I am very happy with the service I received from Just Answer and Chet the service tech. Thank you.

Great description of the procedure. Accurate and descriptive. I will arrange the procedure with my Mayo doctors in Jacksonville. Thank You. I do not know what m. After many operations done successfully on me, my wife and son, I am not sure what more I can. I talk to the neurologist as I am going to Jacksonville for my check up. I am a lung transplant recipient.

Ivana's assistance was very helpful in understanding my concern. I felt like I was talking to my own vet. It was very assuring. I would definitely use her in any emergency kind of situation. I would definitely recommend the site and that particular veterinarian. It is very nice to be able to talk to someone who is very knowledgeable in her field.

Chris gave great suggestions and pointers on how to live seat rails. He’s vey knowledgeable and was able to communicate technical information into easy understandable language. Greatly appreciate his help and expertise on this subject. Even on the internet there is not a tremendous amount of useful information on this topic.

All questions and information requested was given completely. Care was taken to make sure I understood all the information. Very professional as well as displaying complete knowledge of situation presented to him. Much time was taken to answer all questions presented. We felt that the information provided helped guide us through this upcoming process.

He try but we find what was the problem was;. Your Daniel tried to help us. But my husband fault not checking the battery cables,,.. But I...real I really appreciate your help it. Thank you very much..

I explain that I purchased a new fan, new auger motor, igniter stick. Gave him the error code L01. He said that I need to purchase a new control board. My model is PB1000XLW1. Was able to explain how to remove the control board. Also recommend that I purchase a new RTD sensor probe. Control board and RTD sensor probe was the only items I did not change.

The doctor explained my results like if he was my private physician with concern, dignity, and respect, my physician did not explain it to me the way it should’ve been explained provoking me to research certain things on my results that I’ve never seen before. Only she knew what they meant but the last time that I checked, I’m the patient. I contact Just answer and Dr ** answered all of my concerns. Thank you doctor.

SuryaT, the advisor, was very knowledgeable, friendly and helpful. My issue was that my TV screen image would occasionally freeze and lose reception. Like a good detective, he went through a number of possibilities, finally settling on doing a re-scan of the TV to update the channels received, but I need to replace the missing remote. He sent me a link to do that, and when it arrives, we'll see if it works! Thanks!

Luke was extremely knowledgeable and helpful! He responded quickly and was thorough in his answers. Both of my issues were handled well and very professionally. I did have trouble with Paper Clip and he helped to resolve the issue. I look forward to working with him on any future projects.

Had a question involving small claims. He also helped with another family issue. He was very helpful and informative. I have gotten so much out of JustAnswer. Would recommend very highly. 😀 He directed me to sites for form, and links. Experts are awesome! I would have never made it through some of this stuff without him and the other experts that I have spoken to!

I really liked how fast the service was provided, even after office hours Dr. ** was very kind and assertive. Also very knowledgeable. I followed his advice based on what I told him about my dog’s health. My dog recovered the next morning and I am very happy with I contacted the Just Answer website.

Jeff ** was very helpful. He gave me step by step instructions of how to fix my tension issues. Unfortunately, they did not work on my machine so my next step is to find a repair shop that will take my machine and do a "professional tension calibration" as per Mr.** suggestion.

Dan was very kind, pleasant & knowledgeable. He had a great sense of humor and commiserated with me regarding our move. I needed help with my change of address and wasn’t getting anywhere checking online. Dan instructed me on how to resolve the issue. So I will follow his instructions.

Martin was extremely knowledgeable and helpful. I would recommend him and your company highly. When my problem persisted he kept digging until we got it figured out. He patiently went through all the possible problems and we checked them off one by one until the issue was solved. He was extremely knowledgeable about the whole subject.

I was just trying to get a hold of UPS to let them know that I didn’t receive my fish and it led me to this. They never asked for my name or nothing so I hope I get my refund. But the guy I talked to was nice. He did really good job.

My cat ate a poppy seed cake. I read online that poppy seed is toxic to cats. Freaked out. Called. The vet here told me that most likely, the max we'll get is diarrhea. Sure enough, the cat was just fine.

Blocked from certain online sites which were previously there. Nothing at all changed in my search history and as it turned out there were some local issues. The expert was professional, timely and explained in detail. He was patient with me as I am not computer savvy. All of my questions were answered in detail.

Megan was very good once we got on the same page. She was kind and understood when I had to stop communicating because of an incoming call. She gave me the specific things to do. The second person was not necessary so I didn’t have anything to discuss 'cause it was already fixed.

Absolutely amazing! To be quite honest, I did not expect to get the assistance, direction, and or understanding that I did. I am very impressed and have already recommended this avenue to several people and will be trying out other things. I wish I had Dr. ** as my regular veterinarian.

Did a great job of taking care of business. Answered all questions very nicely and intelligently! I had no questions left unanswered at all. Answered everything that I asked him and he always had a good answer. Would use this service again if I needed answers. Didn’t have any further questions at all! Answered all things

Just Answer was able to answer my questions and solve my problem although there was a technical glitch in one chat. There was a confusing insertion of suggested questions into one chat which overshadowed the arrival of a second expert; this led me to believe that my reply had taken too long and that our conversation had timed out. I had to rate the conversation with that expert as neutral, though the rating should have been for the chatting system. Appreciably, I was offered a chat with another expert to replace it. I'm out of questions, but will return if I have more. I recommend this site.

It was not possible to save my old account but I used the advice to set up a new one which is now functioning. The experts I consulted were all very methodical and operated with very clear instructions. The problem was not helped by the fact that the Facebook system has no way for customers to contact them directly and their printed instructions are very complicated.

Good morning. I have better experience in different categories than others. In some categories, it's clear that the expert simply googled the answer and cut and pasted the AI generated response. But the auctioneers have been really helpful. Luke, in particular, goes out of his way to not only answer my question, but tell me why he answered it that way. He provides additional detail details that help me not only with this question, but with others in the future. He's really awesome.

Veterinarian assisted me thoroughly on a timely manner and precise knowledge I was looking for regarding my dog’s dosage of particular medication in reference to furosemide as I was unsure if I had ordered the correct amount of milligrams through online erbsite as per my vet orders therefore wasn’t sure if it was 2 mg or 20 mg and afraid of an adverse event.

Elizabeth took her time and clearly answered all my questions pertaining to driving without a driver’s license, physically with you. I only waited a few brief moments for her to communicate with me after I submitted my request to talk to someone. She was friendly and to the point. The only change I recommend for the overall experience is that I was asked to rate our conversation only a few minutes into the conversation. And it would have been much better to have completed this at the end. My rating would have more accurately reflected the experience.

As usual, Bernard ** gave an update on my listed-artist American Impressionist painting + its Mission-Style dark Wood Frame in today's values, + more valued information--he's the best, + his recommendations for follow-up are exceptional. He is now our expert antique appraiser here. We have used him for 3 + more lithographs/paintings & reverse-painted flue covers, and more!

Guru was very helpful. He answered all my concerns and was very knowledgeable helping me get through my situation! I would recommend this to anyone who has questions. He directed me to attorneys in my state that could further assist me with any other needs and extend his direct contact if I needed any further assistance. Thank you for all your help!

The vet I chatted with was accurate with his suggestions, and the course of action he said to take helped my dog to recover in a few days. This definitely saved me a costly vet visit. I would recommend this service for helping with common ailments that are pets may suffer.

We removing an old boat dock and installing a new one. I had questions about a proper cantilever and how to anchor the dock properly due to the length that is hanging over the lake. We couldn't design a typical two to one cantilever, so I needed advice on how large of a footing we would need to hold the beams that are sticking out into the lake. Walker Engineering did a great job helping us.

The provider had a solution costing $65/mo. The Tech directed me to one that cost just $100 Total. So I am glad that I asked my questions with someone having the expertise that I needed. I do not know what may Jam me up in the future, of course, but when I do, I will be glad to give that problem to an expert like Nick.

Kelvin did a great job for me. Found what problem was and unfortunately I will have to replace. Only problem I had was the website. Had to put information in 2 more times and that was aggravating and time consuming. Otherwise everything else went well. I appreciate the assistance you provide.

Rebecca was extremely knowledgeable, polite and can’t rate her high enough! She was forthright, honest about the market values and very kind and polite. I would recommend her to any clients interested in buying or selling antiques. You should put her through the front of the line to answer your clientele’s questions.

Very detailed and best description I have ever received from a medical person. Would take a lot of research to figure out why my tongue is burning: prescriptions, diet and anything else I consume. Most medical people do not want to take the time to figure out why my tongue is burning.

We are still working on this, pending information from my local vet so that Dr Mike can give us his thoughts. Dr Mike has helped me many times with my flock and his knowledge and guidance are always outstanding. Well worth my membership! Highly recommend Dr Mike to those needing avian care.

Had an issue with our GE washing machine model GTW680BMM1WS. The knob to select cycles was not working. Dino and I chatted. He diagnosed the control board and sent a link to purchase a new control board. I will still need to repair the item but Dino has saved me lots of time on the diagnosis. Thanks.

The oven doesn't work. Brand new unit. The range works, but not the oven. The range keeps flashing an error message. I spoke with the tech. He told me to turn off the circuit breaker for 2 to 3 minutes. He said if this didn't correct the situation, the unit is defective and the warranty dept. should be contacted to replace the unit.

He spent a good deal of time over the field of tin toys. It was obvious that he was doing research as we talked, and he found our exact toys with some auction experience behind the prices. We talked for about 15 minutes. I'll know more when I try to sell them, but as of now I was quite happy with his discussions with me.

Red light appeared, I did not have my service manual available. Because, I have no idea where I put it… Thought I'd give this a try. This gentleman knew exactly what to do right up front. I screenshot all of his advice and will put it in a safe place. Thank you again.

The doctor that I dealt with, was very understanding, knowledgeable, polite and helpful. This was an easy experience and I would recommend to friends and family. Actually I have been pleased every time I’ve used this application. The process to get to a professional is also easy. The whole process takes less than one half hour. I saved time, gas and the inconvenience of having to trek to a doctors office or an urgent care for such a small concern.

I have never been more happy with the service online from this particular lawyer. He has assisted me in every aspect he possibly can has been professionally pleasant to work with, and I could not express my gratitude in how well he has helped me. I will thank him forever. Now I hope to win my case that’s all I can do. Thank you, sir. You are wonderful.

Steering locked and won't turn the starter. I need all of Moose's texts so my son can see them. My wife has been in the hospital so I. wasn't able to follow up. Lost them all. Moose was great. I am just not knowledgeable enough to follow up. I think my son is. I recommend Just Answer without reservation. Thanks.

My mini Aussie ate a mini Twix. I was concerned because she started throwing up 24 hours after eating it. The vet was very helpful and knowledgeable. He advised what I need to be on the lookout for. I would highly recommend them to avoid high vet bills for something that isn't life or death.

My dog got ahold of my prescription medication and got really sick from it. I was really impressed with the immediate response and call I received within minutes of my question. Less than 5 minutes. It was great to have and well worth the money. The Dr. Was super Nice and understanding and explaining everything in a manner that you could comprehend. It's a great app to have. Deeply recommend it.

The technician was very knowledgeable of my refrigerator model and the problem caused by ice blocking the air flow duct going from the freezer to the refrigerator. Jarid explained the possible cause of the freezing. I was satisfied with the technical discussion, but very annoyed when I found out I needed to pay a monthly charge, which I have now cancelled.

Found this site, it was 6:30 am and my car was not feeling well at all. Kept squatting and straining with only drops a urine coming out. Dr ** explained the urgency of getting Jack to a vet and explained the whole male cat urinary issues, even told me what my vet will be doing to my cat. A+ and worth it. Thank you.

I wanted to be sure that my Instagram account was permanently deleted. When he did the check, we found that the account was deleted. Did not want the account to be active, I opted to delete the account permanently. He listened to my problem and was able to give me the assurance that I needed.

The pop up is annoying when I am trying to read their response and can't see the full text. I have to read between the lines. It is difficult to rate someone before I have received the answer to my question! I would be happy to rate them after the conversation is completed.

My agent was thorough it took a little while but we did finally find out. I’m not sure why the vin is hidden on these models! I am in the process of selling and the back required it. I almost gave up but the agent was correct. I 100% recommend JustAnswer for any problems. They seem to be great at helping. This is my third time asking for assistance with totally different items.

I really love just answer for HVAC. I am a recently graduated and received my residential 1 Hvac certification in 2019 & I immediately started working for myself and not a company so there are things I need help with remembering when approaching a job and I must tell you the technician Airheatman has not failed me. He had helped me fix a lot of hvac problems. He knows know his stuff and is always professional and is going to let you know the best thing to do regarding your hvac situation.

Response from technician was timely and extremely helpful. I would recommend that technician to friends. I’m still waiting on repair parts to be delivered and will contact the technician should I have any issues. I have used this service in the past and have always receive expert advice on a timely manner.

I am in the process of converting an old mini refrigerator into a kegerator. I did not have access to the owner’s manual due to the age of the appliance. Terry was friendly when he promptly called. He was able to answer all my questions and had the owner’s manual pulled up and sent over to me via text. I felt like I was talking to a buddy about my project. I highly recommend using this service.

Talked to the doctor Ahmed about black mold that had formed in the bottom of my plastic drinking glass. Was it safe to continue using it or to discard. I was concerned about long-term health effects. He said no to the doctor. Reassured me there's nothing to worry about with my health condition as I am a healthy 69-year-old male and not to be concerned. Dr Ahmed was convinced was convincing and I trust his opinion worry about any of that. I'll be fine.

My lawyer was great. He said I have a serious case concerning wrongful towing and failure to handle my recertification properly. My lawyer came across as very experienced and honest and caring. He emailed me all the sources to write and get this wrongful situation dealt with. I have a threatening letter that is nothing but lies claiming it was their third attempt to set up an appointment and the one letter I got is dated 3/1/2025 but it was not clipped to my door until 5/10/25. Whoever fabricated the false letter claims they sent a letter in January and a second one in February which is nonsense. They claim I am in danger of losing my apartment and if I do not take care of this by April they will not tell me of any changes. The incompetence and entitlement of these people is absurd.

The Dr answered all my questions in a way that I could understand. I’m very happy with This service Just Answer. Thank you Dr **. I will use this Just Answer service again when I need to ask more questions about my dogs. I wish he was a horse veterinary specialist too.

The man I spoke with was patient and very knowledgeable. This made it a pleasant experience. I was filling out application for a passport. I was done and ready to print and the printer wanted a 'proxy ID. I had no idea what this was but the tech walked me through it.

The information was accurate, effective, relevant and complete. I received the information I needed along with next steps including actions if the treatment didn't work. The suggested treatment worked effectively and the critical issue is no longer a problem. The vet was efficient with the information keeping his presentation of the information clear and organized. The only deterrent is simply the wait to be connected to the vet. It does help that the initial contact allows the details to be listed and clarified.

The vet was very quick to respond about my dog eating a raisin. Offered to walk me through the steps to induce vomiting with hydrogen peroxide. Also to look for the ingested fruit. Also if necessary take my dog to an emergency vet. I really appreciate the convenience of the site.

My experience was 1st rate from start to finish. Dr. Scott ** did a thorough job of researching my problem before giving me an answer. He let me know he would be available for 2 to 3 hours after the interaction ended in case my dog's situation were to change and I had more questions.

I have used JustAnswer twice, once for a minor service issue on a lawn mower, and more recently for a legal issue related to transfer of property after the death of a parent. both times I was given step by step process for my problem, and I have great confidence that today's information will be helpful after a lengthy time searching for the correct process on my own. Just Answer will be my first outreach in the future if we successfully complete this difficult legal process, that is unfortunately not of enough value to retain an attorney.

Why are you charging me $34. I agree to pay $5 and now I see a charge pending of $34. I was told that if I paid $5, I could speak with a person over my issue. Please don't charge me $34. That charge is pending in my checking account.

The chat experience was good but I was told a mechanic would call me, not text me. But all in all it was fine. I wish I would have been told that I might have gone with a different option. Dan was great with his explanation of what needed done. Thank you

Not running full power, probably needs a good tune up, suggested a new plug and fuel and Air filter, clean the carburetor, I will proceed great information I received, it runs great but I haven’t had to do much to it in 12 years, just probably needs a good tuneup, I will start with plugs and 2 filters and go from there.

Good advice. I felt like I got to express my concerns and was heard by the vet. My cat has come around since then. It took her a few days to come out from under the bed. Her sister cat is still missing, but at least Lola is out from under the bed and acting more normally.

Dr **, took her time reading what I wrote about Oscar and what was going on. She did her research and came back to me with the best response to my question. It made sense and she suggested an organic chewable to help with the problem. I have already ordered these chewables and am very thankful to Dr **!

Got the information I needed and can use. The person I spoke with was very helpful and reassuring. He understood what I was talking about and also understood my concerns up to this point and what I should do going forward. I greatly appreciate his time and advice given to me.

Dr. ** was great, I wish she was my doctor. Knowledge, compassionate, and thorough. I will contact again. She helped me with issues and questions that I had about radiation and mushrooms. And one thing she said was sometimes more isn’t better.

Very pleased with my consultation. The lawyer was very knowledgeable and understanding. There are still a few grey areas but I guess I may need to schedule another consultation with a lawyer from the area that I need to thank you! Do you have any recommendations to where I can attain one?

I was able to meet my deadline submitting my documents to court because of the fast response to my needs. I was so impressed that even at the such late hours of the night she was able to respond. She got all of the information she needed from me and then told me that my doc. would be ready by no later than the end of business day today. It was 2am when she was helping me out, but I informed her that I needed my document no later than 6am, and to my surprise when I woke up I saw that I had a message saying my document was ready to download. Best service ever and very affordable. I would definitely use it again and highly recommend her. No incentives were received for my review, really a great experience.

My technician was very patient with me and explained things thoroughly. My chopper came without instructions and it’s hard for me to figure it out as I’m 73 and not very tech savvy. After speaking with the technician I have a much better understanding of how this multi chopper slicer works.

I was pleased and very confused but Just Answer help me manage and take my time with the issues which overall helped me to really understand what the issue is, having the assistance I had gave way for me to take time to learn more about my car. Thank you

My dog had been sneezing off and on for about a week but started having a bloody discharge from her nose on Friday night. I reached out to the online vet who asked me questions and gave me advice based on what was happening. The bleeding had stopped and she advised taking our dog to our vet the next day. We are on our way there now.

Jeff was wonderful to work with. I had acquired an old biking seeing machine with a stick reverse button. Despite all the trouble shooting it seems this machine had experienced the same problem at some time in the past, because when we got to the last possible repair to try I found out the screw I needed to adjust was completely stripped, indicating someone else had attempted the same procedure. So even though my experience was great, Jeff was very responsive and knowledgeable, and never forgot about me when I couldn't attempt to work on it at times because of life, he still messaged me and kept going. I learned so much from him on this journey but I am not going to attempt to drill out the stripped screw because it is in a very difficult place, so I will be taking it in to the shop. Couldn't recommend not trying this. It was a great experience!

He told me the reason and that I would eventually receive a letter from SS regarding the payment. I am receiving federal retirement and my SS was reduced by 50% because of that. Recent law removes the 50% cutback and I received the bonus from 2024 due to new law. My new SS payment will start this year.

Electrical issues in a truck are hard to diagnose when a car is in a shop. Brian helped me figure it out remotely, and saved me a trip to the shop. Brian ** lives in Roswell, NM and I live in Grand Prairie, TX. I can't thank you enough for the assistance I received. Best kudos! Thanks!

The gentleman gave me the information needed to replace a light control panel and where to get it cheaply. I ordered the parts and now just waiting for them to arrive. He was very kind, considerate and knowledgeable, thank you! I wasn’t sure what to expect but he seemed very knowledgeable with the problem.

Filing a claim for Sam’s Club eyeglasses with Allstate was a nightmare. Your technician was very helpful. The website was very or non compromising. I kept repeating itself not taking you to the right place. Your technician was very patient as I tried different options to get by the software problem

The technician was fabulous. She was patient and great at trouble-shooting the issues I was having. In the short time we had she gave me a good introduction to both building contacts and using templates. We had to end a few minutes early due to a meeting I had scheduled, but she agreed to allow me to have another session.

Repairman narrowed it down to valve assembly, circuit board and air pressure tubing going to the circuit board. By troubleshooting I already replaced the valve assembly, and we concluded the only thing left was the board. Outcome I bought a new washer. The washer was old and buying parts was almost expensive as a new washer depending on type of washer.

Very helpful in instructing me how to loosen agitator to get pants out. Very quick on response time! And it was someone I could actually understand! It was definitely worth paying $5 for this service and I would gladly do it again! I would advise anyone having these type problems to use this service! It’s amazing!

The chat went so quickly and the doctor was reached and helped me so quickly, as well. I recommended this to everyone I know who has a pet. It was literally a life saver! Thank you for this service, as you know this incident happened at 6:00am and our vet isn’t open for another 2 hours. With Covid, the 24 hour vet isn’t available here, anymore.

The person I spoke to was both knowledgeable and supportive. She was very patient when I had to keep asking for clarification. I don’t remember her name and wish that I could thank her personally. She said she would call back, and my phone said that she did, but I missed the call.

Tech Chet **, handled the situation with my “Cool” light staying on. Very informative with a knowledgeable, kind professional demeanor. Tried a couple of things and determined that I needed an LG repairman. He gave me an LG number to call. After writing down the number, the call was ended.

My Samsung top-loading washer wouldn't spin. I had already replaced the suspension rods and did not know what else to do. Erik helped me troubleshoot shoot my way to victory. While it took some time to get through the conversation, I would still recommend this service. My five dollars definitely did nor go to waste.

The best part of JustAnswer is that I can shop around for legal opinions, from multiple professionals if need be. I always start with justanswer before proceeding with finding an attorney. It’s super quick to get an answer. It makes legal matters a little less esoteric. The pricing of subscriptions is more than justified, given the amount of help one can get from here.

The quick response floored me. On the other end of the phone was a highly skilled mechanic live and ready to answer my questions! The mechanic was knowledgeable of my situation. He determined what appeared to be the problem. He gave me accurate advice. He identified the part to be replaced. I was impressed with JustAnswer and how well it worked for me. I would recommend JustAnswer to anyone facing the same type of situation.!

Gagan was helpful and knowledgeable. He gave answers that were concise and easily understood. He was straightforward about the information and understood all my questions. He offered to clarify anything he had answered for me and allowed me to restate what I had understood and clarified that I had understood correctly. I was thankful for his answer.

JustAnswer...Do not fall for their scam, I should have known from their nebulous and circular answers that they didn't know what I was asking. They said I needed to talk to their technician for a $5 fee which turned out to be $40 with a recurring monthly fee. I had to spend 20 minutes getting a refund but my angst for their tactics is still keeping my blood pressure high.

I was happy with the assistance I received, especially because solving my printer problem took a series of back-and-forth, trial and-error attempts to figure out what was wrong. Plus I am not very techno-savvy but the Tech Asst (Don’t remember his name but it starts with a “D”) was very patient, kind, and well informed.

Had not heard of this site. Just took a genealogy course and this did not get mentioned. Skyler helped me and did a terrific job. Will recommend this site. Will need to Check out the rest of your services and pass it on to others who may need help.

I was able to find the problems with the help and use of the drop box with schematics. The knowledge of the person I talked with was very valuable and helpful. I have used this site twice and both times I was able to find the right information I needed.

I have been using Just Ask for appraisals of my collectibles for over a year. I am 73 and have been a reseller on eBay for 25 years. I now and looking at my own private collections for value so in event of something happening to me my daughter doesn’t just donate in haste. I send her every appraisal I get and eventually will print them out. I have found my Christian Dior and Fendi Train bags were worth $450 to $500. They have been sitting catching odds and ends for 30 years. I have 2 bottles of wine appraised and a Polish iconic picture last night. It is the best service I have ever used. Very exciting and what fun to just point your camera and within minutes someone appraises your things. I love it!

He was excellent and super knowledgeable and able to quickly grasp complex scope and nuances and break things down from multiple angles and found resources specific to where I live. He seemed to know quite a bit with a pretty odd topic and kind of ran with it. I added him to my favorites right away. I have about 3 I’ve done that with and feel great about our brief convo packed with information.

Great help. Very courteous and took the time to complete my issue. Didn’t give up. Gave me time to look for needed information. Call me back several times to give me time to look for an email either the date of the order. I appreciate this person's persistence until she fixed the problem.

Your Bot led me to believe that if I paid the refundable $5 I would get the software. You charged me $46 and all I got was a list of sources where I might get the software. I already knew that. I was able to get the $46 refunded.

I got the answers I needed however I thought I was just paying 5 dollars. I tried to by the medicine needed and I can't because I was charged 35 dollars that I didn't know I would be charged. I only pray I have enough to get medicine now. I also pray Max makes it. Thank you for your time.

First of all, I honestly thought I was using the chat box from Walmart. When I talked to customer service representative after the fact of the whole situation listed below, she was absolutely wonderful. She listened patiently as I tearfully tried to explain the issue I had with JustAnswer. When I started with my question about the issue I had with a payment method with Walmart, I thought I was chatting directly with Walmart. However, when I was told I was being charged a dollar for the service of the chat, I thought that was strange because, again, I assumed I was chatting directly with Walmart. I didn't understand that I had being taken to a completely different site. I was only concerned with the issue (which was extensive) that I had with a payment method with Walmart. With my mind only on that, when the chat box came up, I saw it was going to charge me $1 for the chat. Odd for normal chat boxes.

I was really concerned about rabies as he was bit in the mouth by a woodchuck but the vet calmed all my concerns being that my dog is vaccinated and woodchuck are low risk especially in my area. She was very knowledgeable and calmed me down quite a bit. She made feel very comfortable.

Brandon has been incredibly helpful throughout the entire process. He is knowledgeable, responsive, and offers clear, strategic guidance that my current attorney has not provided. His responses are thorough, detailed, and easy to understand, even when addressing complex legal issues. I highly recommend Brandon for anyone seeking clear and reliable legal advice.

Updated on 06/14/2025: So far with the JustAnswer mechanics, slowly working towards a good outcome! Since this issue has started with testing to a degree, because I'm limited, so far we have a new IPDM that solved the no cranking problem, but with a no start situation still,,,. After consulting another mechanic here,, said with the codes that were showing up, it was leaning towards ECM not communicating at that point,, So I replaced the ECM completely reprogrammed to the VIN number of the vehicle, Installed and no start, it acted like it wanted to, so back here I go on JustAnswer, now we are doing the immobilizer reset with the key,,, it actually started up very roughly. Very briefly then died, By then the battery was too low,, so this will be a overnight charge, then redo the relearn once more to see where we are at!!! This will be a continued saga tomorrow, 😀.

I received great advice from the attorney that I spoke to. This is much needed for those who are unable to afford counsel. If anyone I know is in need of representation, I would thoroughly recommend this solution. I still need legal assistance for my case. What if I wanted to retain legal representation? How do I apply? Thanks Vickie.

Harold was very professional and explained everything I needed to know. I understood everything because he didn't use big words to confuse me and he pointed me in the right direction to get my honda element fixed the right way. Harold was very polite and asked if there was anything else I needed. He also said if I had any problems after this, to contact him and he will walk me through it.

Needed help to reset master code. Walked us through very professionally and patiently. Took 2 tries as I did not have the correction so spoke to two different customer service reps. Both were very helpful. Again device was very good.

He told us to put it on a certain cycle and it was fixed in a few seconds. He was nice and patient. We were upstairs and had to go into the basement so he had to wait for a few moments. He then retold us what to do and it worked automatically.

Looking for a lawyer and what I have to do to file for Guardianship of my father who is 94 and losing his mental capacity to make financial decisions on his own. Just looking for advice on what I have to do to file the petition. That is the information I was looking for.

Thank you for the reassurance I needed. I was lost in what to do are where to go for help. Just ask popped up so I ask a got all the info I needed. There are a lot of us who are abused on the job by many people. Most of the time it’s because we are doing a good job. So before you let the job get you down. Maybe just ask.

The help I received was great. Even though we could not fix the problem my experience was great and he also gave me suggestions on how to use my TV without getting a new one. I will recommend this service to someone if they need someone to trouble shoot a problem.

I described all the actions, OTC creams, powders, washing, drying, light clothing, prescription creams I have tried without success over many months. Your doctor reviewed the prescriptions I have used and he recommended how to proceed with them and my urologist and dermatologist and I am very satisfied. Thank you. Peter

Completely empathetic. Clear and concise explanation and direction. Very quick to return my call for advice. After listening to my suspicions concerning the text I received, he stated that I was completely correct. He also stated that a Governmental agency would not use text as a means of communication. I would certainly recommend Just Answer for advice.

We received an immediate response to our inquiry regarding an existing order for guardianship of an adult which will prove to be tremendously useful in completing our next steps and legally required filings. The attorney assigned to review our questions was professional, thorough and direct. We appreciate the legal insight and will move forward with doing the right thing. Thank you!

Not only was Gal insanely understanding of my situation, but he really helped with specific legal terms for my issue that will help communicate my position to the judge! I was law enforcement, I can write a clear, concise, report that gives detailed, chronological descriptions of events. When it comes to specific legal jargon for courts, especially against other lawyers, I’m absolutely hopeless! Gal really helped with that and a course of action to follow!

He was polite and very knowledgeable. He told me exactly what I needed to do to get started. He told me where I needed to go for the paper work I needed to file. He told me what state had jurisdiction. He answered all my questions. I was very satisfied with him.

I first was sent to one person on chat earlier in the day, NO response, sent to yet another person, NO response so I hung up. Could not find needed part as I googled. Tried your site again. Scott chatted quickly, verified part I needed and sent me a list of 5-6 website. Third one responded, part ordered and on the way. It is for husband’s walker. He had PD and could not safely use w /o the part. Happy, yes.

It was good service and he stayed with me until it was fixed. The only thing I’m upset out was it was supposed to be $5 and my card was charged $46. You owe me $41 back on my card, please. Very deceiving. You should warn customers that there will be an additional upcharge. I might have worked on it a while longer myself.

Agent helped me through the troubleshooting process and it led to finding that the PCM needs to be replaced, I’m waiting on the replacement. I have already recommended your services. I’ll be in touch again to let you know how everything turns out.

I think the Dr. did an adequate job of explaining the situation but he is still a little behind the current issue. I learned a lot about my options for surgery and will move forward with the information. I will change some of my questions to the surgeon prior to surgery and repair.

I made purchase on what turned out to be a scam site. I am trying to receive a refund without having to open a new account. Ronald told me to call the bank to ask if they can reverse the charge without opening new account. And also, to block all charges from future payee. I called the bank, but it was already closed today. Will call tomorrow.

I have a facility dog at a high school. The custodian found a ** pill near his food dish in my room. I was not sure how fast symptoms would come on and the doctor was quick to respond and gave me good information. I don’t think he ate it and the vet put my mind at ease. The text was easy to use.

The expert addressed my concerns after hearing my description and seeing photos. I am much more at ease waiting until I am able to get him in to see the vet. She took the time to review everything and do her research to make sure she was giving me the best advice.

I needed to know about the dosage and mixing of my pup's prescribed meds and was advised what to administer. My questions were answered quickly and was confident in giving my pup what he needed❤️🐕👍. I will not hesitate to use JustAnswer in the future because our pups are our babies and I have recommended this site to all my fur babies parents. When there is an emergency get a reliable, easy to reach licensed vet rather hit the panic button and run to the emergency vet 40 miles away.

Last April Allison and White sold out to Premier Rental Properties. I always pay my rent two weeks in advance. Tyler ** from Premier told me to go ahead and send April 2024 rent to Allison and White. Allison and White did not return my cashiers check nor did they send it over to Premier property rentals. Allison and White waited two months to cash my cashiers check. So now it looks too, Premier that I am behind on my rent. I have all documentation. Emails. Cashier check receipts, even a hardcopy from the bank as to the rent and question.

1st vet responding had to look up info. Didn’t ask about meal fed to dog. Time/amount. I didn’t feel confident with his answers. Grateful for chance to correspond with another vet. 2nd vet sounded more concerned. More reassuring. Would of been better to actually speak than text back and forth.

Joseph was great. Got to the bottom of my problem quickly. I would never have been able to fix it in on my own without his help. Thank you for this service. Was pleasant to talk to while we waited to boot up the computer.

Tech was unable to help as the information was not related. Was not the tech’s fault. Online service made changes without notifying me of the change. Company not related. Resolved with on site vendor. After hours company did complete change and set up properly which created the issue. Not related to the technician.

Jeremy, so far has been very informative and has been willing to help. This is an ongoing issue and may require some additional information from Jeremy but at this point it seems that he is on board and has acknowledged the situation. Thank you for your help. Thank you so much for all your help. It’s been very informative and very helpful so far.

I had two issues with two different tvs today. I chatted with two different agents. They were able to help me with my issue immediately. I highly recommend, Just Answer to anyone. It is a little costly, but when having problems, they are immediately able to help with any issues.

Was connected with a vet quickly. Was very compassionate. Took all the info needed on my dog. She asked some clarifying questions and gave advice beyond what I was looking for. Also gave me the names of the meds I should be speaking with my regular vet about. Gave me the information I was looking for. Would definitely use the service again. Thank you for the assistance.