JustAnswer Reviews

I got an error message when trying to start my electric vehicle that I must use the parking brake when parking. I couldn't clear the message and the vehicle wouldn't shift out of park. This company found the exact problem described in a bulletin from Nissan. By wiggling a certain relay the problem disappeared and I was on my way. I printed the bulletin and went to my local dealer and am in the process of a permanent fix.

I asked my 2 dollar question about a matter they were UNABLE to find an expert about then on the promise to locate me an expert managed to soak me for about 200 before I finally canceled one of them unable to compete their service... Their response.. "Thanks for your money. You're auto billed whether we help or not." So I took a look at the BBB and wow they're good a this con **. This JUST in san fran reporting area... DO NOT USE THEM. They will happily take your money. Service is secondary.

This company is a scam! Don't work with them! They charge you, they don't provide the service. I wouldn't even give them one star. That's a shame that companies like that exist and spoil other people's life.

Believe me, Barbara's counselling regarding my tax question was exact and from an advisor who knew clearly the information I would need at tax time. Her help was well worth the money. Her learned help and her knowledge of precisely the issue for which I needed advice and help. Well worth it!

The vet Dr. ** (sp) was obviously very good and cared about my concerns for my cat. He of course could not physically examine my cat. He did however ask all the right questions. He helped me and my cat. Thank You!

Was given this plate years ago by someone from another country. Downsizing and needed assistance in pricing to sale. Your company was prompt and came back with much more information than I was able to find on the internet. Great service!

Excellent service, thank you Rakesh. Your help was most appreciated, as a senior citizen, fixing a tv issue can be most intimidating. But, I know now what I can do the next time there’s a power outage in my area. I really can do things on my own ☺️

I needed an employment law question answered quickly. Lawyer Wendy helped me and answered my question quickly, with great detail. When I had a follow up question, I was able to reach back out to her for further clarification. I will definitely remember Just Answer for any legal question I have in the future.

Scott **, Cat Veterinarian, was Extremely helpful to me with his wise advise in caring for my ill cat! I was extremely concerned and frantic, and he calmed me down by his promptness in responding to my text messages, asking questions!! I can’t thank him enough for making me feel as though I was doing the right thing for my cat, because I was panicking and was considering going to the animal emergency center!! Fortunately, an over the counter medication and canned poultry food was the answer!! Veterinarian Scott ** saved me a huge amount of money and time going to the vet and or emergency room with my cat!! I am fortunate to have had his expertise and his timely assistance in my cat crisis!!

Hostile wife won't share custody since she left me and threw me out her father’s house so I thought I should understand my rights and what to expect from the court. I was very happy with the responses which were enlightening and encouraging. Thank you for this service. It has been and will be very helpful to me and those I know.

My cat and dog consumed something that could have been very dangerous if Dr. ** had not helped me with what to do. It was a late night and I didn’t know what to do. Very thankful and highly recommend!!

I had to find an emergency vet asap. My dog ate a large Reese’s cup and became lethargic. I talked with a vet named Scott and he walked me through what I needed to do to make my dog throw up and get the chop out of his system. It was a long night but I am beyond happy that I still have my little buddy.

They were very detailed with helping me, I bought the subscription and get discounts on numerous things with my kitty now as well! Helped alleviate a lot of stress and pointed me in the right direction, also was prompt when getting back to me after the initial contact.

I had a vintage piece that I had no idea what it was. With just a couple of pictures and some vague information, Luke was able to tell me exactly what it was and gave me information as to its worth and who may be interested in it. Thank you!

Where there is a will, there is a way. With my funds depleted by court appearances, programs and lawyers fees, I didn't know what else to do or where to find answers. I am thankful I came across this site. If I had a question, Joy was there to help me find an answer. Thank you.

My representative provided an excellent answer but as it turned out it was not the right question and did not fix my problem. Please cancel this membership and do not charge my card. Thank you very much. I appreciate the kind and considerate service.

Expert was very helpful and answered my questions about the transfer case. I was told that transmission fluid was changed with the TC but it is not. Now I will have to have the truck transmission serviced. About to pull a trailer and need the truck to be reliable.

I received a very quick and thorough response from the Mopar Technician that I spoke with. He was very pleasant to deal with and spoke to me very professionally. He told me exactly what he thought that my issue was and told me that it was not uncommon. After he looked at the initial input from me, he did some troubleshooting and gave me a good answer. Parts are ordered and I am waiting for their arrival.

I received very excellent help with my problem. Everything I was instructed to do was right on the money. I didn’t get the problem fixed because I don’t have tool to do the last recommended thing to try. I will have to have that done.

I checked out the site trying to find the right clutch cable for my 86 Harley 883. It was fast, simple and easy to navigate! Just put a few details in for the mechanic to review before we talked and when he contacted me took about 5 minutes to make sure I ordered the correct cable assembly. He was friendly, fast and efficient best experience I could have expected.

My girl was sick on a Sunday morning of a holiday weekend. I had called all the emergency vets in the area and was so relieved when I found the online service. Dr. ** got in touch right away and gave me some helpful hints until I could get my girl seen. I was so grateful for the care and attention.

Kevin ** was very good at walking us through the potential issues that was causing our electrical outage. After a few tries at different things…he helped narrow it down. We fixed it and all is well! Well worth the money! We use our motorhome for business so we can’t be down…and it’s impossible to get into repair shops in a timely manner! This was a holiday weekend, too… so this service was super helpful!

Jason was EXTREMELY helpful. His knowledge of my situation was very apparent and his answers were fast and accurate. It was very helpful to talk to someone that had so much experience with my particular situation. I would recommend this service to anyone!

This company is very misleading with their payments. They state you will be only charged a $2 sign-up fee which is totally refundable. They will charge you the $2 fee as well as the monthly $42 Membership charge which is non-refundable. When I contacted customer support via chat all they did was slam me with a 'sorry non-redundable' message and ended the chat. I then emailed customer support and was sent an email saying my membership was cancelled, nothing more. Unfortunately, I find out after that this has happened on multiple occasions and they are purposefully misleading in order to get people to sign up and then make it impossible to get it refunded. Pays to read reviews.

You could not solve my problem but helped guide me thru the diagnostics and gave me my next step in resolving my problem. I now have an appointment with Samsung for service per my warranty. Would recommend to a friend.

I was cooking dinner the other night and my daughter being a teen was playing around trying to pop open the raw can biscuits. Well 2 flew out and our dog ate them. I was so scared. Never dealt with this before so I go to Google and that’s where I seen JUST Answer and read through the reviews. It was worth a shot. They answered me right away which I was shocked about if I’m being honest.

Dr. ** was assigned to us and our sweet hamster boy, Oscar, and he was very responsive, friendly, and knowledgeable. We were unable to quickly find care for our beloved hamster, so we were thrilled to discover JustAnswers.com and Dr. ** for prompt and timely advice and direction. We were eventually able to find a local vet to care for Oscar, but it is a relief to know that Dr. ** will respond to our questions quickly and professionally if necessary.

The doctor was extremely comforting and understanding of my situation. They gave me some really good reasons why I was going through some of the problems I was having and then gave me some really good advice on what to do. They felt like they cared A LOT and I thank the doctor who helped me. They got me through some tough times. Thank you again.

Attorney Joy ** was very informative. She gave simple directions with great content that brought clarity to my situation. I'm glad I had the opportunity to talk to her. I really need the information she gave me.

I have been a member for a year and have asked so many diverse questions and being hypochondriac this site has avid me hours of real fear. The lawyers have helped me and the computer techs-I don't think they offer anything. I haven't had questions that needed answering. I love their experts because they go the extra mile.

When I first signed up, I couldn't get past the bot. But with perseverance, I made it through to an HVAC expert who precisely answered my questions (Google cannot do everything!). The JustAnswers' expert gave me the info I needed. Now I can finish my DIY project.

I had a bill from a dentist office as charged by my wife who has since passed away. Since I had no previous knowledge of these bills, I wasn't sure I still had to pay the bills. Your attorney said I did not. I wrote the dental office accordingly. We'll see..

Alexa, my expert, was amazing! I paid the additional $39 so that she could access my computer remotely. It was SO WORTH THE COST!! She probably saved me DAYS & DAYS of aggravation, frustration and sadness!! She was able to solve my wi-fi connection issue so I am up and running with reliable home internet. Kudos, Alexa!!

He asked good questions to try to understand the problem. He knew most likely what the problem was. He was outstanding to work with! I asked him to email me what the solution to the problem was so I could explain it to the mechanic.

I was asking about possible causes of my car's issues. While he was nice and walked me through some things, there wasn't any resolution and the answer was ultimately that I just needed to take the vehicle to a mechanic anyways. I'm sure this can be useful for some people with vehicular issues but definitely don't expect to get answers for anything advanced.

He gave me a few ideas as to what was wrong with my refrigerator which I appreciated. I paid $2 to speak to someone and then noticed a charge of $40. I didn’t know about the charge and found it to be a bit high. I believe the advice I get from Norcold should be free since I paid a lot of money for my trailer and their product is defective.

My experience was very positive with the vet from Just Ask. She was so friendly, compassionate, yet professional in her interaction with me. She answered my questions expertly, and asked relevant questions about the problem. Thanks to her knowledge and understanding, Cheyenne's "wound" is on its way to healing. I couldn't be more pleased! Thank you!

Dan not only explained how to solve the problem he also sent me a video of how to do it. He is the “go to“ guy!! I will contact Dan or one of his associates for any problems I have in the future. Thanks again!

I was very concerned about my dog throwing up and with diarrhea for days. She helped me try to figure out what it could be and helped til I could get to the vet in the a.m. I was able to talk to the vet and prepare for what he can do for her.

Once your expert understood my problem, he did a fine job. The question was: In updating my GPS a 16g SD card was asked for. I had a 32g SD card and could it be used in lieu of the 16g? The answer was yes.

They take your money only claiming they charge you a refundable 1 instead my transactions read 46 dollars charged when I never authorized them to do so this site is a scam. Do not put your information in on this site. They are scammers.

Master mechanic was able to give sound advice on a 2007 Toyota Avalon with 254k miles. He asked a few clarifying questions and then explained with just enough detail so I could make a decision I felt confident in. He was also very fast in his response. There was no way that this could have been a robot!

We live in an island without vet. This service helped me to take the correct measure for our sick puppy. Thank you so much! Quick responding customer care and thanks again for my resolved problem with your kind and polite words.

I spoke with attorneys and physicians and a teacher. I needed to speak with all three because my issues were incredibly complex. Each provided me with the knowledge I needed to permit me to hire the right people to address my legal, medical and historical needs.

Called poison control for pets. Paid $5 and was directed to Veterinarian who told me what to do for my puppies. Induced vomiting asap. On ** otc for 1 week. Both pups are doing great. Even one grape without seeds can cause renal failure and death.

The accountant gave me very thorough tax explanations! I am sooo thankful. My typical accountant was on vacation and we needed answers quick for a home purchase. The accountant answered multiple questions in a row giving specific forms and laws for our circumstances.

I left messages twice for the repair company, who Whirlpool sent for the same problem before, to ask for tech support. After the third call, tried everything she had available but nothing fixed the problem. She said no one available until. Aug. 29. I told her thanks for nothing. Called Whirlpool since I have an extended warranty with them. The person who answered after being on hold for hours told me same thing so I resorted to the internet at Whirlpool repair but he gave me the same solutions that didn't work. I reached out to the Just Answer for help at his advice. The first thing, explained the problem, he consulted his troubleshooting guide, and we reset the child lock in just a few minutes. I started my laundry at 8am but it was 5pm when your technician helped me and I started the first load. Thank you so very much for knowledgeable, efficient, and fast service.

I had some questions about my current divorce situation… and he helped me ease my mind on a few things! Very grateful for his time and advice. He answered all of my questions that I had. I asked a couple of questions more than once, mostly to make sure that part was understood, and he answered all of my questions.

I was unhappy with the wording of their trial period & was charged $55 --- I contacted them to refute the charge. Their customer service dep got back to me in good faith & refunded the $$$ --- all is good.

The interaction with the technician was great. Very professional and experienced. Most of the communication was texting by mobile phone. I realized afterward that the technician's phone number was from California and I will be charged extra on my mobile bill because I don't have free texting to USA. It is disappointing that I wasn't made aware that I was texting to USA. I would like to know how to avoid this in future. Thanks

Doc was great and fast in his response when my dog ate something that she shouldn't have. Had me induce vomiting and even checked in afterwards to see how she was doing. This was so much easier than trying to go to an emergency vet.

I was in need of knowledge on how to handle a difficult medical facility's billing practices. JustAnswer provided links and really helpful information that put my mind at ease. The service was prompt and the attorney I was matched with was knowledge. If you have a legal problem this is a great first step.

When doing an internet search about a problem with my tv, I saw this ad suggesting $1 to try this site. After I asked my question, a $55 charge posted to my credit card! The advice i received was to unplug my TV for 10 minutes and try again. This is an obvious scam that should be avoided. It is deceptive advertising, and I received nothing for it.

Beware the recurring charges. I called, used the service one day only to find that auto enrolled me for $46 a month. I noticed on the second month. I called and asked for a refund for just the second month. I called them the day after they charged me. They refused. I filed a complaint with the BBB and found thousands of people complaining about the same thing. They will charge you for a future month that you don't want, didn't ask for and won't use.

I was trying to rent a two bedroom house hear in Chicago and the landlords are in Texas. I sent them 3400. In all for first month, last month deposit and key fee. To turn out they scammed me and used the owner's name to get to believe in him. He called himself the rev. So you feel it must be real. I got hurt and I am SSI income as well as my daughter. It took us four years to save and living with my ex husband's house. That's not a emotionally good place to be. I thank your lawyer Nate for his help.

Worst customer support! Their site leaked over 4000 people's name, address and phone numbers (including those not listed publicly) and when I contacted them via chat and then 6 times via email, I just got the same useless questions and responses stating they couldn't find my account. I told them so many times that I'm not a customer and the leaked info is accessible publicly, but they repeated same thing again, that they cannot find my account. Waste of time... Will ping those 4000 users to leave a one star review here and everywhere.

The contact with the expert was cut short, but the analysis emailed to me was in good alignment with my expectations. I declined further detailed help do to my realization that a local professional I know would be the best route to this type of repair at my age.

It was a Friday and our cat was having issues. Our local vet couldn't see him Monday. Talking the online vet, we learned that if he had what the vet suspected it was our cat was at a high risk of a life or death situation if he wasn't seen sooner. So we took him to an emergency vet in another town 40 min drive away. The diagnostic was confirmed and we most likely avoided more serious issues and possibly death.

Jay was an expert in this area, fully knowledgeable about causes and troubleshooting techniques, and clearly and completely explained the steps I should take to understand what is going on and what to do next. He was able to look up the factory specs for my (old) car and even sent me service manual information for the necessary work I had to do. I can't recall a better experience I've ever had with an auto repair professional in helping me out.

I had read all the Tesla blogs and your expert verified same issue was possibly the problem. However I paid $26 extra for a live call which I did not use! I asked about a refund during my conversation but nothing so will dispute this charge on my cc. Expert explained via writing that he had no further suggestions but to take my car to a Tesla repair shop which I already had an appt so no live call would have helped.

I was on vacation and the camera stalled. It was a great help to restore camera functions to take vacation pictures In Austria and Italy. It was very helpful. The advice given could be executed by a non- professional successfully.

Assisted years ago with handling all of my own divorce proceeding. Success. Divorced. Just recently you saved the day with assisting me with an Eviction proceeding. Success. Tenant evicted with a Writ of Restitution too and also the 10 day Notice to pay storage fees or relinquish personal property left on premises. Selling everything and applying to the Judgement.

Turned out to not be true, as we had an arborist look at the tree and determine it was actually dying because of age and a disease. But while we were waiting the lawyer was polite and helpful until we could inform him his services were no longer needed.

The 6-CD player in my 2002 Lincoln had been jammed for over a year. I kept receiving a "CD Error" message. Even the dealer's mechanic didn't know how to fix it. Pete, the Just Answer mechanic gave me some suggestions, & sent pictures on how to un-install & re-install the player cartridge in the console. In the end, I was able to solve the problem myself, and Pete's assistance was valuable.

The quick response to my questions was remarkable. The professional attitude, knowledge and willingness to help was by far more than I expected. This site should be on everybody’s app page. I would recommend these professionals to all. I not only had one expert view my item for review but two. This gave me a broad range to evaluate from. The expert was right on point and answered more than I was expecting. Thank you for all your help.

One of my chickens was not eating and lethargic. Doctor told me what to look for and gave me more information to read. After following some of the suggestions, Lavender is doing well now and back to her same spunky self.

We have a Craftsman Door Opener that had just stopped working. We tried everything we knew to do to fix it; nothing worked. We called JustAnswer and talked with a technician. With his expertise, we were able to determine the problem and get it fixed. I would highly recommend this service.

I have been very disappointed in our residency manager not addressing residents who are smoking in their apartments, in direct violation of the lease, and our designated smoke free building. Nate was so helpful and friendly. I really appreciated his help.

We were out of town and our 5lb chihuahua ate a very toxic amount of chocolate-covered raisins. We were a panicked. I contacted JustAnswer and was connected with Dr. **. He responded quickly and advised us to take Lola to an emergency clinic and how to quickly locate one. I’m sure it saved her life. After a couple of nights in the ER we brought her home today. Thank you!

I had inherited many antiques, some of which I needed to sell. I had absolutely no idea what I had or what their values were, so I took pictures and sent them to appraisers on JustAnswer. They were able to give me a great idea of what I was actually dealing with, and when I brought them to a local antique dealer to sell I knew approximately what they were worth. Working with JustAnswer gave me a real peace of mind and kept me from feeling “ripped off”.

The person that helped me was great! Unfortunately, my TV needed very expensive repairs. Wound up replacing it. I just don't need that kind of help often enough for me to justify a monthly fee. I would recommend the service to anyone though.

I have asked JustAnswer a few times and always got a very quick response with logical, informative answers that helped me greatly. Lawyer Zoey was the person who helped on checking internet scammers that attempted either doing business or romance with stolen pictures and fake documents.

I already knew the answers regarding the eviction but texting CC gave me a sense of peace that I was on the right track. I just wanted to see if there was a way move faster to get the tenant out. Thank you, Salene.

While I was very satisfied with the quick response and answer to my question I was charged $37.00 for the service and that was never disclosed to me. I was first told that I would be charged a dollar which made sense. It took about 5 minutes to get the answer I requested but was billed 37.00 for that 5 minutes.

Had a thermostat go bad and it caused issues with my heat pump system. Martin gave me detailed instructions that were easy to understand which helped me wire the new thermostat correctly and get me get my heat pump up and running.

My female BT 13 y.o. ate poison, and being after hours, this service was valuable to save my dog, versus an ER Vet visit. Professional help through text, then a personal phone call to walk me through what exactly I needed to do. I will definitely recommend this service to anyone!

Just Answer helped me out when I accidentally gave my dog who had recently had surgery her medications 6 hours early. The vet texted me and let me know that everything was OK. Following the contact, Just Answer has been driving me crazy with texts and emails. I needed this service when something happened, but don't need all this follow up advertising. Too much!!!

Dr. helped with injury knee on family pet. Dr was helpful on treatment options. I was able to help pet through the night and received local help next day. Thanks for helping out, with emergency I will use JustAnswer again. The dog is better.

While researching another company for answers regarding their product, I mistakenly responded to a pop-up ad from Justanswer.com. Thinking it was the other company I was researching, the website indicated that with a call, costing $1, I could easily and quickly have my question answered. I did so, and then later noticed another charge on my bank account for $46. According to reviews, others have been charged more. They never were able to answer my question, and also ended up hanging up on me in frustration. I called to get the 7-day refund as promised, for charges that were never disclosed originally, and they refused to refund my money. I had to file a dispute with our bank. Please be very careful with this company.

It looked like Uber accepted a cancelled Visa instead of my new one. I tried to contact Uber to no avail. JustAnswer came up in my Google search. They stated that I would be charged $1 to my credit card which is nonrefundable. The agent basically told me that Uber will default to the valid credit card. Honestly, I could have done a bit more research and figured this out. JustAnswer does not tell you how much they charge. I was charged $56 (the $1 was not refunded) which I feel is excessive. Reviews of this site accuse it of being a scam. Lots of one star reviews. I did call the number on my credit card statement and cancelled my "membership" (which I didn't sign up for). I would not recommend JustAnswer.

Thank you very much for the response. I have no reference to the quality of your work however, I do believe you should reevaluate marketing and advertising. It is very misleading. Thank you again.

Andre was a great sounding board giving advice before and stayed in contact via text while the visit from the local handyman was going on. He helped me challenge the quality of the local tech’s work and helped catch shady activity. I got a second opinion the next day and was able to fix the problem with a more professional diagnosis for less than half of what the shoddy contractor quoted. I owe a ton to my JustAsk Expert - Andre - and he was so great about everything.

I received a very extensive and convincing response to my question about the emergence of modern man. Response was quick and well thought through. It certainly allowed me to clarify my thinking and bring it back on track. I think the high standard offered was impressive.

I am very satisfied with the professional I am able to communicate with in regards to any question I have about family law. It's especially satisfying since I am able to request the same person I deal with each and every time I visit the site.

I had numerous questions concerning our Ram 1500. Every question was answered quickly and politely. Will use the them again and will definitely refer them to everyone I know who has questions concerning their vehicles. The mechanic always gave answers that were concise and easy to understand.

JustAnswer.com is a great website that offers customers top tier Q&A service for all of your needs! The responses from professionals are timely and trustworthy, and you can ask unlimited number of questions to any of the professionals available on the website. This website is an awesome platform to get your questions answered before deciding whether to seek expensive real life consulting services next. The monthly subscription is worth it~

I was giving my husband his ** and I dropped one. Like lightning my dog had it. I tried getting it but found nothing in her mouth. I called our Vet and the recording gave me the emergency number. I called and they were 75 miles away. Out of desperation I went to Google and wrote, “my little dog just swallowed 1200 mg **. What can I do?” I scanned the options and picked the one with 24/7 emergency call with a vet. The viral asst contacted me immediately, asked me some questions about the incident and dog..and immediately connected me with a vet. Phew! They were precise in their instructions, step by step telling me what to do. I followed their advice and 2 days later, she is fine! I am so grateful how everything played out. They helped me save my baby girl.

The advice I got from experience Mechanic was right on point exactly like he said a broken wire real tin wire, I found that wire on the thermistor and fix it, and all the codes went away, thank you very much.

I have asked a question of a lawyer, doctor and a mechanic and each time I have received the right information and help with my question. They are fast to respond and seem to genuinely want to help. Thank you.

There were several charges placed on my debit card without my authorization and they will not refund 100.00. I have tried customer care and they told me, we have our records so I sent in a screen shot of the transactions and still nothing.

Company refunded my money.

On a Sunday morning, my car showed transmission fault, service now. Upon talking to a mechanic on the phone that JustAnswer linked me up with, he told me what the problem sounded like and not to drive the car. It is exactly the problem, when the mechanics looked at it. It is a good thing he told me not to drive the car. I could have done irreparable damage to the car. When this happens on a Sunday, there is no repair shop or dealership that you can even call or talk to. His help was tremendous.

Timothy ** answered my request with a thoughtful, researched answer. Was able to advise me on my choices for 2 paintings that are near and dear to my heart. Thank you for making me aware of the value of the work and the different choices I have regarding restoring & keeping, or restoring & selling, or even the ability to see as is.

The tech. was knowledgeable, professional and patient. He explained everything he was doing in terms I could understand. He was excellent. If I ever have to use this service I hope I will be connected with him, or someone just like him.

My technician was outstanding. He was not only very knowledgeable and got my printer working properly again but he was very patient with this 85-year-old guy who not only doesn't know how to fix his computer but he did not make me feel like a jerk by using computer language words. I have never taken a computer course and I have not learned many of the words used commonly by computer experts. I will request his again when the next problem occurs as it is easy to believe that there will come another time.

Wish there was capable of providing the case law pertaining to what takes precedence of the joint deed or the trust once a person a co-owner passes. Was told that upon Death that the joint deed with rights of survivorship takes precedence over a trust instrument (a revocable living trust.).

I had some legal divorce questions. Micheal answered all my question with honesty. I now was able to have a better understanding of what to do. JustAnswer.com is a great resource with many specialist to answer your concerns at a good cost.

Dr. called via video chat immediately, wasted no time getting to the root of my sweet girl's medical situation. He was spot on with his diagnosis. SAVED MY SWEET GIRL!!! Dr. was empathetic and kind towards me, considering I was an emotional mess. Thank you Dr. I hope if in the future I need to call back I’ll get him again.

I was impressed with the appraisal of the artwork. Very nice and informative. Will definitely refer friends to this website. I started with no knowledge of a price for the artwork. Now I have an idea on what to price the paintings. Thank you so much!!!

Veterinarian for sudden issues with my dog. Family law questions. Legal advice in so many different areas. Health questions. State and government legal language explained. Yes I have asked question in all these areas and more. It just goes on and on. :)

My RV trailer water heater on electric was not heating the water! Through Just Answer I found out there was an on/off switch that was set to off! It should have been on! Problem solved! Am very happy with the mechanic's response!

I panicked when our tiny 4-month-old puppy pounced on a garlic capsule that I dropped. He swallowed it before I could bend over. Everything that I Googled frightened me, especially since our puppy only weighs 6 lbs. I found “Just Answer” and it said they had 4 vets online that I could speak with. Dr. ** was amazing! I gave him ** and he was vomiting it all up in minutes. He recovered quickly. Dr. ** even checked in with us later. I would recommend this service to anyone in need!

Sean's answers were thorough yet concise and easy to understand. He provided me with exactly the information I needed in a timely manner. I have a renter in my home that has stopped paying rent. With his help, I feel confident that I have initiated the eviction process correctly.

I was thankful for the information given to me for my little dog. It was very helpful. My little guy is feeling much better. I did end up taking him to our regular vet after the Holiday. But the information you provided helped me thru till our vet was open.

I'm a new bearded Mommy and I ended up buying a rescue who needed a lot of help. My friend, who is an experienced bearded mama, has helped me rehab my scale baby but when we had problems we didn't know what to do with I reached out to JustAnswer.com. The vet that helped us, Dr ** was wonderful! She seemed to really care. She asked questions and listened to us. She gave us great advice. I will use this service again!

Dr. Rebecca helped me and she was wonderful! 4th of July morning, my 3 year old golden retriever decided to help himself to 8 pieces of cooked bacon and the paper towels they were sitting on. Dr. Rebecca eased my mind and told me what to watch for if he had pancreatitis. He was fine and no side affects from the ingestion. She was professional and I would recommend this service.

The person that help me with my issues on my Computer has the experience and knowledge to help to resolve my problem on my Dell computer. He went online to my computer and didn't take that long for him to figure out how can he resolve my issues. I myself is not a wizard when it comes to computers but he did what he did to repair my computer. Thank you so much Jared **.

Rei’s instructions were clear and I was able to follow them with no trouble. The issue was fixed in a few minutes. I am grateful to JustAnswer for their wealth of experts! This is my third interaction with them. Each of the three solved the problem. I think JustAnswer is the best technical help service in the business!

John Deere mechanic, Eric, responded and it was on July 4th. He confirmed what I was being told locally by a John Deere Dealer about the Belt rubbing on the deck. Very helpful & the fact he helped when it was a National Holiday was nice. I can see where this service could be very useful in the future.

I sought guidance to follow up on delinquent spousal support and possible modification. I was sent websites to download forms and submit. It was smooth and less costly than retaining my divorce attorney at $5,000.00. I was kindly guided and the person was very understanding and patient as I explained my issues.

I called with a washing machine problem....on the 4th of July! Quickly given a "try this first, second and then third. If that does not work here is the part number and special (cheap) tool needed". Really pretty great for my problem.

Ask for help opening again, got help. All good. Had problems with password. All good for now. Good to have and get help quick. Helpful, friendly. A little too persistent at times I felt but was trying to figure everything out 'cause it got to point of aggravation but y’all helped. Thank you.

I was having a mental health crisis and my therapist was on vacation, so after a lengthy explanation to the therapist I was connected to after 40 minutes I still got no reply. I then got connected with another therapist and again I typed the lengthy explanation again and then waited 35 minutes for a reply that never came. I clicked the help button and was told my chat would be marked urgent I still waited 20 minutes. Getting no reply twice caused my anxiety to increase. Then I got a reply that basically said they can not supply answers or advice and I should go to an emergency room. I was not suicidal and I never mentioned any way shape or form that I wanted to hurt myself. I just desperately wanted to talk to someone.

I suspected and was glad to find confirmation that rechargeable batteries can overheat and do not last as long when mowing grass that is very thick and long. Curtis' advice convinced me the mower did not have a problem. Agreement of common sense and technical detail is a good thing!

My pup got bit by something...maybe a spider and reacted. His nose started to swell. The vet was quick to diagnose and recommend immediate steps with direction to see a vet the next day if there was no change. He recommended **. and it worked like a charm.

Shiela went above and beyond to help me with my questions. I appreciate her patience and diligence! My previous boss is refusing to pay me the commissions I earned while employed at Valley Solar, and I felt helpless and used. Shiela researched Massachusetts Law regarding this matter, and sent me the information she gathered. I hope they eventually pay me so I can compensate Shiela for her hard work helping me out.

Very responsive to my questions. And provides very detailed answers and instructions to help perform the required repairs and tests. Even provide detailed pictures of parts of engine to be worked on. I have been using them for a while esp for my older diesel truck and will continue to do so.

The response we received from the vet was surprisingly fast and very in-depth. He quickly calmed my son's concerns about our dog that ate some grapes and he told us all our options. I definitely recommend this service and would use it again.

Their online forms range in difficulty from tough to impossible. They could not even verify my credit card that I use daily with no problem. A waste of time. I recommend any searcher to look elsewhere.

I had many coins I knew nothing about and the appraiser was GREAT! Not only did he start by giving me answers he gave me websites to check out, he was very honest about what all he knew and gave utmost attention to my questions.

Bought a car in last April that had a problem with the ac. Went online and asked a question, got a ridiculous answer, so just took to a mechanic to be fixed. Found out a few months later, they had been pulling money out of my bank account. There wasn't an explanation of continued fees, so was unaware. Wasn't send any notification that I was being billed or that I had a bill, so had no idea that this was even happening. I did reach out and cancelled and was assured it would be cancelled. Found out a few months later they were still charging me, called again and tried to cancel. They again said it would be cancelled, but then again 5-6 months later I saw I was still being charged. Called again and they of course said the same thing and refused to give a refund. This is infuriating. That a company can even be allowed to act this way. They shouldn't be allowed to be in business.

The doctor was very detailed in questioning me about all the necessary information. She confirmed what I thought I needed to do--induce vomiting and made sure I had the amounts correct. I felt she truly cared about my dog and about me.

Can't fault the advice. Easy to understand and from a lawyer in my home country. Question about a product paid for but not received from a builder. Would happily use again. :) Very cheap when you just want a simple answer and not wanting to go to Lawyer's premises.

I was distressed to hear my 27-year-old Amazon Parrot wheezing when breathing. With birds, it is crucial to get care immediately. I could not contact an emergency avian vet in our state. I turned to JustAnswer and ended up speaking to a experienced bird vet in California who was wonderful! She was extremely helpful, offering sage advice to help me through the night...she even followed through afterward. Fabulous! A++

When I was typing, the cursor on my new laptop jumped around. Sometimes I found myself typing part of my text in a new and strange place. Your expert showed me a free download that solved the problem. Fast, helpful, and courteous. I'm pleased. Al

I needed help with a possible adverse reaction my dog had to medication given him by vet. The customer service is beyond excellent and the vet was very knowledgeable and caring. I was able to put my fears aside. I had tried another site and the cost was beyond reasonable.

Rushed my cat to the 24-hour vet hospital when I realized he was ODed on his traveling sedative about nine hours after the last dose. The instructions were blurry and partially illegible because another liquid sedative leaked on label plus my truck's interior lighting isn't the brightest. l His symptoms were startling and dramatically more profound than when he exited the truck so much so that that the last time I'd seen cats with some similar symptoms they were irreversibly dying. Soooo...arriving at the hospital I was shocked and grief stricken...to find it had no vets on duty. Staff said another SHOULD be open (and staffed with a vet?) about 40 minutes away and also mentioned a couple of on-line companies dealing with veterinary and related poisoning issues. I decided to return home (seven minutes away), jump on the computer, and contacted this company which staff recommended I contact first.

This services is exactly what you make of it, the professionals are genuine, sincere and actually care if they are truly helping you or not!!! It is not a miracle service, it is not a bot answering, it is human beings so be patient with them as you would want others to be with you and you will find it's definitely worth the money!!! I've had doctors follow back up with me days later to make sure whatever was happening was ok, real estate lawyers circle back etc! I appreciate this service and I tell everyone about it! Keep up the good work and thank you for being there!!!

I was worried that my pup had possibly licked an object that had a medication on it. Vet got right back to me, asked relevant questions, and assured me that all would be well. This was at 12 midnight, mind you! :) Great response and quick response.

God some blood test results in today (a Saturday) that I had questions about and did not want to wait till Monday. Thought this would be a good way to talk to a doctor. Was a total fiasco. Doctor said "hi this is David MD - US Certified physician" and then nothing else. Tried to talk to their customer service, it was a bot that didn't care what I said before giving me canned answers. It said to fix the problem, a Dr would call me free of charge. That did not happen either. Then it gave me a new doctor for a "2nd opinion" since apparently the doctor saying hello to my first question was considered a response and the exact same thing happened again.

They did in fact refund me the entire amount. I give it 3 stars because they in fact stood behind both the success or failure of their service. However the help I need would have been preferable, they owned it when they could not provide it.

I was led to believe I would only be charged $5 to answer a question. I was charged that and charged $46! I didn't realize the 46$ until I looked at my transactions on my debit card. I canceled the membership and tried to get a refund. They would not give it to me! I didn't have the membership not even 2 hours and those scamming ** would not refund me. Y'all be careful using these scammers. That could've been 46$ to put in my gas tank or a bill but these scammers would not give my money back! I am hurt and angry! We work too hard for our money to just give it away without knowing it's gonna be taken. I would understand more if I didn't realize it and waited 2 or 3 days burning didn't have the membership that was forced on me, not even 3 hours! They are low down and don't use them.

Be very careful when you click on this website. They will charge you a $5 charge and an immediate $35 charge (non-refundable as I found out) when you ask a question. All I had was a question about our printer. We did not receive any help that worked. I immediately cancelled whatever membership I had to get (had the service for about 15 minutes). After no help at all, I was informed that the fees were permanent. It is completely not worth the service. Please call whatever company you are trying to talk to directly for any customer service. Just one very irate unsatisfied customer's opinion.

Our new car with all the bells and whistles was completely dead on day 3. After we were experimenting with bells and whistles spoke to mechanic Roy at Just Answer & with just a few questions he figured it out. Brilliant Service. Happy Customer

We were confused as to whether or not we had a case against our contractor for bad workmanship. After speaking with the attorney we have decided to proceed and have contacted a local attorney to help us through the process.

I asked to cancel my membership and to refund the fee and my request was granted quickly. This made me happy. Initially, I wasn’t told there was a membership fee and that I was automatically enrolled. I think it’s important that a person is told that that was going to happen.

I had an urgent question relating to a smart phone connection issue. The charge for Just Answer was $46. And automatically set me up as a monthly subscription which I did not ask for or need. Then I had to pay an additional $20 for the technician to call me to answer my one question. Feeling ripped off!! But I did get my answer, but it sure was expensive.

After bringing home our new little shih tzu puppy who was breathing quite rapidly, Dr. Paul ** was quick to reassure us that she was just a little stressed and would calm down soon. It was great to be able to connect with a veterinarian so late at night, and easy as it was over the phone. Our puppy has been home with us for 2 days and is settling in quite nicely. Thank you Dr. ** for all your help.

This advice worked perfectly. I had spent almost 3 days going through the electrical system of the boat and looking for plastic push-in type fuses. I would never have looked for the in-line fuse under the hood because all other fuses are the push-in type. Thank you so much for your help.

I had 2 pearl necklaces appraised and a gold diamond cluster ring by ** and she knows her stuff. She was very professional, kind and friendly. I recommend her to anyone and already have to 3 friends. Thank you **. God bless.

Being a porcelain collector & having received several pieces from a late friend, I found JustAnswer perfect for helping to understand my collection & its value. Having experts share their knowledge with me was awesome. They helped me learn a great deal about porcelain in general. I truly recommend this service to anyone in need of advice.

I am so happy to come across JustAnswer. Michael was the gentleman that helped me. Had a touchy landlord/tenant problem that was stressing me out big time. By joining JustAnswer and being connected to Michael, I had access to great advice. Can’t say enough good things about the advise and how reassuring he was. Even a day later when I had follow up questions, he was right there under a minute. I plan to keep subscribing. In today’s world, you need it. So worth it.

After endless googling on a car issue, needed to speak and interact with a real mechanic. Got exactly what I needed - someone who could help diagnose the problem. Things for me to check and get back to with addition information.

In contacting your Firm, I found it very mind blowing that they were very comforting that I was going to be successfully in my result. Very personable and caring as to what I tried to do myself but couldn’t. I will always use your Company; but prefer to use when calling you for help vs being billed monthly. Am retired on $883 per month income leaving very little room for expenses. Thank You

Renan, the specialist I was put in contact with, did a great job of responding to all of my questions in a timely matter. I appreciated his specificity when responding and he was able to refer to first hand experiences that clarified some ambiguity I was looking to overcome. He was happy to offer himself as a resource in future opportunities and was all around respectful and professional. 5 stars.

Your vet who handled my problem with my dog was very understanding and very explicit about what could go wrong and by treating her and feeding her the way they suggested she's doing fine. I also learned that you don't let dogs get a hold of barbecue sauce especially with great jelly in it

I asked a question, specific to my Mazda 6. Roy **, Mazda Mechanic, immediately responded. He answered questions over the afternoon. He was thorough and concise. A great mechanic. I kept as a favorite and will recommend him to anyone who may ask me for a suggestion.

The agent gave me the necessary tools and tips to complete this annoying task. On a couple of questions, his suggestions were not pertinent, but overall he did a fantastic job and I would not have been able to complete it without his help. Bravo!!

I have a Mercedes - which is usually a difficult car to work on, but I thought I'd give "JustAnswer" a try. The first answer was spot on AND he helped me navigate "just answer" (I didn't know how to find MY answer, at first, and he stayed with me). It turned out to be a simple fix - but I would have taken it to a Mercedes mechanic and had at least $100 service chg. Thanks Frank and Just Answer.

It seemed our dog must have eaten a poisoned mushroom. The only 24 hr vet hospital within 3 counties had an 8-12 hour wait. We found JustAnswer and we got ahold of someone via a chat window and she told me there were only 2-3 people ahead of me. That was at 11pm. I FINALLY got a text back at 4am! 5 hours later. We slept through the text because we had been up until 2am feeding our dog water by a turkey baster to flush her system. We didn't know what else to do. They lied to me. I would have kept searching for someone with helpful knowledge, but just answer wasn't it. By the way, our dog pulled through.

Your service is a scam. I want my money back. You did not provide any information or help me at all - Are you associated with Apple? Not sure why you are charge me for doing nothing - if I could give a zero rating I would. Your company is a scam.

I found lamps in our attic and decided to see if they were worth anything. I talked to an appraiser through Just Answer and got a quick and thorough description of the lamps. I was very pleased with the process.

Good professional information to resolve issue to regain access to Prime Video. They were very friendly and helpful. They helped to resolve the issue in about 45 minutes, longer than expected but got it working. If needed, will use again.

I'm very pleased with the results and the experience of the engineers I have been assigned. Also you cannot put a price on experience in anything you need to get back to running order and or know how. Very easy app to comment with the right people in a lot of Fields in life. I Thank you for everything you have made possible for my life's bumps and grinds these days and times!!!

I am so happy to have Just Answer on my side. From a problem with my car, to a legal question, I always get the help I need from real experts. It is like having "a guy" for virtually any single problem you can think of.

Thank you so much for your help! The OB doctor that has been helping me is amazing! He has helped me ease my anxiety with a current medical condition. Would most definitely recommend this doctor! So glad I came across this!

Tyler was so helpful! I’m single and hate to call in help especially expensive help if I can do it myself. Sure enough, I did just what he said and we have refrigerator door ice and filtered water! Highly recommended!

My dog ate chocolate! A chocolate chip cookie and a very, very large chocolate brownie with icing. She’s a big dog, but I needed help in determining whether I should rush her to a local vet, or if I was OK just keeping a close eye on her. Dr. Rhett ** Answered the question in only a few minutes… To give her 20 mg of **. JustAnswer was the difference between being up all night checking on my dog every hour, or getting a good night's sleep. Thank you!

Could not connect to Oticon TV Adapter (for those with hearing aides) and my new Yamaha Soundbar. After thoroughly researching the matter, Nathan discovered that while my old Sony Sound System had a pass-through allowing my Samsung TV to output from both the HDMI ARC and optical outputs, most soundbars will only allow either/or. Solution -- skip the HDMI ARC and output solely through optical to both soundbar and TV Adapter through an optical signal splitter. He gave me the link to one inexpensive one at Amazon. GREAT TECH!

I initially reached out because it was the middle of the night and my dog was very sick and had some blood in his vomit. Needless to say, I was freaking out so I reached out. Very helpful in a stressful situation, my pup is doing so much better! I followed the instructions given until I could take him into an emergency appointment and it was very useful information. They were also very prompt in answering.