JustAnswer Reviews
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About JustAnswer
JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services. Since 2003, JustAnswer has helped 12 million customers answer more than 16 million questions across 196 countries. JustAnswer is based in California and backed by Charles Schwab, Crosslink Capital and Glynn Capital Management.
Visit www.justanswer.com- 24/7 access to experts
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
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Reviewed May 26, 2025
The electrician who contact me back, helped solve the problem and told me what I needed to do to fix it. I was very pleased with how quickly I received a response and with the person being able to diagnose and help me solve the issue. The service helped me with something. I probably would’ve never figured out on my own. I would recommend this service to everyone.
Reviewed May 26, 2025
He was shaking his head and scratching his ear. The vet called it right! Ear infection! It is a holiday weekend and she told me what to buy. Got it at PetSmart and he is better! Thank you so much! Only $35.00 for the call! It would have been much more at our vet. And also so stressful going to our vet. I appreciate this service especially on a holiday weekend! Thank you again so much!!
Reviewed May 26, 2025
Everybody I dealt with was able to guide me through the steps to set up my account. They were always eager to help me succeed and gave me time to do what they ask or let me move on my own with them watching behind the screen. This is a good site to get help setting up or helping you with any problem you encounter. I recommend everybody that needs help use Just Answer. They are 12 stars all the way. Kay **
Reviewed May 26, 2025
My dog drank a cup of hot choco. I didn’t know what to do. Reached out and got a call and text back rather quick. I missed the first call but thankfully got a text and they called me right back. Was able to get the answered I needed and my dog is doing just fine.
Reviewed May 25, 2025
I am extremely pleased and impressed with the assistance I received over from Dr **. I was pleasantly surprised that I actually received a phone call, not just a text. My situation was complicated but I received the call within acid ten minutes of my request. Dr ** was patient, detailed, and clear. He answered all my questions. I feel much more comfortable with my medical situation.
Reviewed May 25, 2025
He was extremely patient. We worked through all my issues and he restored my computer to good health. All working great. If I ever need service I know who to call. They really do great work and got me back in business.
Reviewed May 24, 2025
It is late afternoon and I was cleaning our outdoor Lennox AC unit. After that the AC didn't come back on. I got onto JustAnswer through the Lennox website. Andre walked me through what to do in a chat. And less than half an hour later the AC was back online, Thank you JustAnswer!
Reviewed May 24, 2025
How to set up direct deposit for LLC. I needed to set up direct deposits with royalties checks to LLC I own. So you guys gave me a bunch of info. I can carefully review to make it happen! I love answering your wonderful questions in my spare time.
Reviewed May 23, 2025
I changed the batteries and 'cool on' was just blinking. The Technician advise was to wait about 5 minutes and it would go back to normal and it did. Only problem I had is that I received a chat saying I would only be charged $1 and my bank received a charge of $46. Thank you.
Reviewed May 22, 2025
The representative was very helpful & knowledgeable. He answered all of my questions. He asked all the pertinent questions to give me the best answers. It was easy to navigate from that point. Since my daughter received the ticket in a different state I didn’t know the laws. Again, the attorney represented well.
Reviewed May 22, 2025
Very happy with successful resolution of problem; Austin was courteous & helpful in getting issue resolved; fully knowledgeable of appliance; resolved within 10 mins; Only critique was I believe it said, will charge $5- initially, but was actually charged $35-. Given results, am happy I utilized your service!
Reviewed May 22, 2025
Trying to find and confirm a reservation for a stay in Charlottesville, VA. I didn’t not get a confirmation email in the past few days which is why I contacted this link. Had to contact the Hilton directly and was given that number. Your technician was very helpful.
Reviewed May 22, 2025
Daniel was courteous and very knowledgeable. He also provided options and made suggestions on what would be best for me. He was concerned about my well-being and I appreciate that. Daniel made sure I had clarity on everything we discussed and even provided information on how to reach him again should I need more assistance.
Reviewed May 22, 2025
Excellent service. Worth the $5! Took 2 minutes to fix the problem! Yay! I isolated the issue to my laptop and no one else’s on the network before I called. Ronald was great and steered me to printers & scanners and noticed sharing on the network was not on. A simple click to on and it worked!
Reviewed May 21, 2025
Elmer was really good. He walked me through one printer and we got it working. The other printer problem had to do with a password and I need to contact Canon because they set it up in the first place. But I was very pleased with all the help and patience which Elmer showed.
Reviewed May 21, 2025
Nora was a fabulous appraiser... she researched my item and answered my questions. I was able to offer my buyer a thorough.overview of what he was purchasing. This is a great service. It's wonderful to learn about things you're clueless about...lol. I'll definitely be using it again. Thank you very much.
Reviewed May 21, 2025
Professional and friendly service. Prompt answer to all my queries. Answers to all queries were fully comprehensible. Valuable information on how to obtain replacement parts and links to explanations on installing new units. Contact with the HVAC technician was almost immediate, the technician was courteous and patient. I would recommend this type of personal service to all my associates and friends.
Reviewed May 21, 2025
My representative was very nice, helpful and fast. She answer all my questions that I had I in a very respectful manner. My rep also is going to go to do exactly what I want. I appreciate being able to talk with a rep instead of a computer. Thank you so for being there and helping me get my money back in a difficult situation.
Reviewed May 21, 2025
Mark appraised some watches I found at an auction. He also gave me all the detailed information I needed to resell them. Excellent experience! Mark IDed 3 antique watches for me. Mark was very helpful and quick despite it being late at night.
Reviewed May 20, 2025
Trevor is obviously very knowledgeable and was quick to give me information about the next step that I need to take. He categorized my issue as basically elder abuse/financial exploitation. He also recommended that I file a report with my local police department, which I will do. This company that committed the fraud I believe is criminally responsible, and should be put out of business.
Reviewed May 20, 2025
Dr. ** was great. She gave me thorough advice, and I felt she was sensitive to me seeing my chicken, Wynona, as a pet, not just an egg producer. With so many people having backyard chickens, we need more vets who will treat them. Unfortunately, I could not find a vet locally that could see Wynona before it was too late.
Reviewed May 20, 2025
I appreciated their patience and understanding. I am not sure I’ve ever communicated with someone that kind and thoughtful. I have just returned from my local grocery store and the new batteries I bought are fine and everything is working now I’m able to change channels and it was just that simple. I’m sorry that I bothered your staff with this. I should have tried that right away.
Reviewed May 20, 2025
Fan wouldn’t work. Charles recommended a possible solution which I tried and it worked! The other choice was to replace the fan and I really like the one we have. Thanks Charles for your easy solution that did the job. I worked the switch several times, each way and then checked the electrical outlet for power. The remote needs a battery so the pull chain worked and the job was almost done. Now, a new battery is all we need. Thanks again.
Reviewed May 20, 2025
Thankful that after an hour and a half of trying to call Amazon, I FINALLY got help and the situation taken care of! It was a very frustrating experience to go in circles and I did not like communicating via computer. So glad I got a real voice with a real person to talk to.
Reviewed May 20, 2025
I just agreed to pay $2.00 to join the site Justanswer.com which allows you to ask any question to be answered by their so-called experts. I check my visa card the next day to see a $66 fee for a totally unauthorized monthly subscription fee!. After reviewing many product reviews, it is clear Justanswer.com business model is to seek a $2.00 joining fee and then automatically without any authorization whatsoever bill a $66 monthly fee which is ongoing unless you cancel.
The site/app is an absolute scam; however, they endeavor to provide a veneer of respectability and trust by responding to all reviews even though their consumer rating is literally zero at 1.1 out of 5 from tens of thousands of negative online reviews. They do however write their own customer reviews all very positive of course. Clearly, they are very successful in scamming thousands of consumers to be able to employ people to respond to the massive number of negative reviews calling out their misleading and deceptive tactics.
Hello Brad,
Creating the perception that JustAnswer is a scam or illegitimate is never our intention, and we offer you our very humble apologies if this is how we came across to you. We understand how important it is to have clear information, and we want to help clarify things for you. We are a membership-only service, you have to enroll in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details.
As per checking, we've initiated the cancellation of your payment of AU$66. The deposit was cancelled so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off, usually within 3-5 business days, and it'll be as if the transaction never occurred. In addition, the membership has been canceled from your end on 19-May-25. Moving forward, you will not see any recurring membership charges.
If you have any concerns or inquiries feel free to ask, and we'll be more than happy to guide you through it.
Regards,Bella, JA Customer Care
BellaIS@justanswer.com 800-808-0645
Reviewed May 19, 2025
I am flying on Wednesday and have yet to receive my Real ID. Needed to know what to do at the airport and Ben answered my question and told me exactly what I need to be able to get on my flight. It was such a relief to speak with a real person who was also very kind. Thank you!!
Reviewed May 18, 2025
Justanswer passed along information to Rock Bottom Golf. If the order is fulfilled I’ll be happy. Employee was very easy to understand. Quality person. Really pleasant to deal with. Hopefully this phone call helps fill an easy order.
Reviewed May 18, 2025
Dr. ** listened and gave his opinion as to what was best for Max. He ask questions and gave advice. I felt reassured after speaking with him about Max’s symptoms. I explained what Max and I had done this hoping to help him feel better. A walk outside in the cool air and then him laying on the cool tile floor in the kitchen.
Reviewed May 17, 2025
Dr ** was very helpful with the correct advice for my son. I am a registered nurse and agreed with her assessment and will continue with the current plan of care. SHE Greatly relieved my mother's anxiety over my son's continuing headache and gave me advice on what to do if condition changes. Thank you Dr **.
Reviewed May 17, 2025
While I initially did not think I got new info from the conversation, Alex's suggestion to try lifting the front of the oven to get it unstuck was exactly the fix that was needed. He was correct in that there were no mounting brackets holding the oven in place and it should just slide out once unstuck. With the help of a car jack and a board, the oven came free and is now out.
Reviewed May 17, 2025
Your help has saved our family trip. Amazing! Can not thank you enough. Your advice put me in touch with the right people- and it was immediate. Also- everyone was so helpful and patient. I was able to get through to the right people - due to your assistance.
Reviewed May 17, 2025
Mechanic listened to my issue and explained. They quickly gave me possibilities to get the electrical problem resolved. He explained where the issues could be and what would be involved to find and fix the problem. I loved that he suggested a hopeful quick fix in detail, alternative in event it doesn't work!!! Old school stuff - I love it!
Reviewed May 16, 2025
James gave me his honest opinion of how my matter would be viewed in a legal sense. I especially appreciated this because it allowed me to proceed in a direction that would be most favorable to me which was not through a legal battle. James is a genuine person, giving the best answers for your situation. Thankful for his expertise!
Reviewed May 16, 2025
The technician was patient and friendly! There was a little language barrier as we are French speaking, however, the end result is good! We think he solved the problem. What more can I tell you! I had level two on my iPad and I had level one in my mobile! Booking recommended that we make our bookings using our mobile…in the future.
Reviewed May 15, 2025
David was wonderful & he told me that I have been fortunate not to be having this conversation or connection too long (only a few days) with this man who is portraying a serviceman. Most people I talk to are not as fortunate & have lost their savings etc. All the details are a true romantic scam artist’s trick to keep you attached to their lies & scam. Thank you David, you were extremely kind & considerate.
Reviewed May 15, 2025
Was really nice, had no problem at all, he told me what I had to do to get another phone to replace the one I have now. If I had to call back for some reason I would hope that I would be glad to get him to help me out again. I would recommend someone to talk to him with no problem
Reviewed May 15, 2025
Hated the outcome of the conversation but it was fair. I had no way of proving my position about the situation so I I'll just move on. Your help was truly helpful. If I ever need any legal question answered in the future I will sure come here and I will tell friends of my experience.
Reviewed May 15, 2025
Both the assistant and attorney were very helpful. I received a call from the attorney quickly. He was knowledgeable and gave me some great advice and strategies. He offered his phone number so that I could call if I had any additional questions or concerns. I believe that this conversation saved me from spending more money to get attorney advice.
Reviewed May 15, 2025
I felt uncomfortable with a treatment plan I received for my pet after doing my own research and used JustAnswer for a second opinion. After all, I am not a vet and can’t assume my understanding of what I researched is accurate. I shared my experience, test results, and concerns with the Just Answer vet, who took in all the information and asked additional questions for a full picture before sharing his 2nd opinion. He was invaluable in helping me to make a confident decision on what is best for my pet moving forward. The vet was extremely personable and easy to understand on the phone. I did not feel rushed and we had a thorough conversation. He was very respectful of myself and the other veterinarian who gave the original treatment plan. I am very grateful for this service!
Reviewed May 15, 2025
My dogs regular vet closes at 3pm for walk-ins, so I figured I could "google" an online site for a general idea. I was not disappointed. My dog is still having dry heaves, we'll still see the vet tomorrow. I feel better informed for having tried this site. It was well worth the small charge.
Reviewed May 14, 2025
Jared, the technician, was very helpful and gave clear directions about how to melt the ice that was preventing the icemaker from working. He warned me not to melt the plastic on the refrigerator if I use a hairdryer to warm it up. The process took longer than I thought it would, but I stuck with it, and the problem was fixed. I learned a few things in the process.
Reviewed May 14, 2025
The person took their time, even though it was complicated. Never gave up and achieved exactly what I needed done. He was amazing. He connected all four of my computers to be able to share the same files and fix anything that he saw that needed to be fixed. He was very patient. Very thorough and was amazing.
Reviewed May 14, 2025
I just want to thank this Attorney for taking my call, and working beyond his time to help me in diff small ways, that are the big ways for me. You are absolutely the best!! I wish you were my defense Attorney. You are truly amazing. God bless you!! 😊
Reviewed May 13, 2025
I would recommend this service. I was offered a phone call or chat online. I chose chat because it was around 3am. I couldn't sleep and was concerned about my shih tzu. The Dr didn't rush me, answered all my questions and seemed to express genuine care and was knowledgeable. I had to follow up with my local vet clinic but my mind was put to ease and I was able to get some sleep.
Reviewed May 13, 2025
Kate was assigned to us for our question regarding a personal matter involving my graduate program. She introduced issues that my family and I were not aware of. Which made it easier to address the school's wrong doing. Our issues are currently pending. But, if need be we will be definitely be reaching out to Kate. Such wonderful and professional service.
Reviewed May 13, 2025
My cat has horrible anxiety and transitioning into a new home has been traumatizing for him in the past. After speaking with the veterinarian, I have a solution that will be easy effective with zero to little anxiety for my sweet kitty. She was incredibly knowledgeable and thought outside the box and knew exactly what I was talking about and I will definitely be using the service again in the future, if I have concerns regarding my kitties.
Reviewed May 13, 2025
Attorney confirmed my options on steps to take in regards to a child who refuses to take care of his financial responsibility by paying his student loan payments. If he can afford a house, vehicle and 2 vacations a year, surely he can afford to make an attempt to pay on his loans. Why should I be forced to pay?
Reviewed May 13, 2025
Needed advice. Am facing eviction for shorting rent for services rendered. Got told how to proceed asap. Getting link sent to me for request to review. Was advised to do this immediately and request a stay of eviction for hearing review. Will be filling out suggested form and will likely call a paralegal for help.
Reviewed May 12, 2025
Electrical problems with my suburban 2001 LT 4X4. Fuses burning out my air conditioning and my fuse for my sunroof and interior lights. Mechanic you had call me walk me through the problem and gave me a link to bring somebody to my home to fix the problem.
Reviewed May 12, 2025
GAL was helpful with the initial problem with my landlord, and even suggested another solution to a related problem. I found him, quick, engaged, competent and friendly. I would definitely suggest this service to others.
Reviewed May 11, 2025
The technician did everything that he possibly could to help with the problem, but I have to contact a company close to me and have them come out to see what is wrong with the generator. I am very pleased with this website and the various services that can be accessed.
Reviewed May 11, 2025
Friendly, great advice. Old school to new school. If you can’t beat them then chat with these guys before you venture out into the unknown world of incompetence. Thanks for your help. Looking forward for more talks. This is like getting a low cost education course in auto mechanics. Thanks again Mr **.
Reviewed May 11, 2025
Matt was very helpful. Explained how to look at the numbers and tell me how old my appliances are. Very professional. Gave me guidance on selecting new appliances. Would use this service again as well as recommend it to friends and family. So very happy I found this service. Thanks again.
Reviewed May 11, 2025
Normally I do not require assistance with automotive. I'm quite proficient however, I needed a second opinion to make sure that my assessment was correct on my vehicle. The mechanic that I spoke to had the same idea that I did about what was wrong and why it wouldn't work so when I say thank you for your help. I feel that anybody who needs an answer for their automotive question should call you your services are inexpensive and it was a great experience.
Reviewed May 11, 2025
The doctor's recommendations were very good and alleviated my concerns for the well-being of my dog. Seemed very knowledgeable. However the reply took 2 hours to get so there was 2 hours of anxiety. If a pet is possibly poisoned, I would think that time is of the essence.
Reviewed May 10, 2025
Putting up 3 pendant lights. New house. Prewired but never tested. Technician went through the switches and wiring. He requested and was able to receive photos of wiring. He was patient and knowledgeable. Turns out I started on the far end of the circuit. When I looked at the wiring in the first two ceiling openings I could see the situation and the technician explained why I was having trouble. Restored power and a test light worked! Very pleased with this service!
Reviewed May 9, 2025
I asked if Uber is available in Copenhagen Denmark at the airport and was told that it is available. The agent was very helpful in clarifying the information and check it out and told me that it is available throughout Copenhagen. My trip is scheduled for October so I’m hopeful that nothing will change by then.
Reviewed May 9, 2025
I was having problems pairing my Bluetooth speaker with my iPhone, I was chatting with Josh G. It turns out Josh was spot on with his info because I was not reading all the info he sent me, but after starting from the beginning and going thru all the steps it worked perfectly, I give Josh G 5 stars instead of the original 2. Thanks Josh G.
Reviewed May 8, 2025
I needed helping diagnosis of a portable dishwasher pump problem.. I followed his advice and decided it was too expensive to fix. Just purchased a new model. The steps I was given were exactly correct. We were able to go through each step to get to the final solution. But unfortunately the problem was the pump was bad. Found some new pumps on the internet but it was cheaper and less time to buy a different unit. Thanks for all your help Jarrid and your patience with my lack of knowledge in this area.
Reviewed May 8, 2025
Unfortunately, it did not work, I was trying to get my driver's license renewed and now I have to go there to make an appointment. Which is about an hour away from where I’m living. But that’s OK. I’ll go there and do my best to get my driver's license. Have a great day.
Reviewed May 8, 2025
JustAnswer is is a platform that makes it easy to connect to experts in many fields and at a reasonable pricepoint. I definitely recommend this service. TerraR23 is knowledgeable, efficient, and fair in her appraisal of my family pieces. She is also friendly and caring. I would highly recommend her to anyone looking for fair values on their vintage or antique furniture, and I understand that she is knowledgeable about antiques in general.
Reviewed May 8, 2025
Needed guidance on how to proceed once bad fuel was removed from tank of lawnmower. I knew this could be tricky. Got recommendations & information I needed. Several different scenarios possible. Almost got information about website where I could purchase parts if necessary. Will proceed forward & see if I can get lawnmower started.
Reviewed May 8, 2025
I had several different situations to tend to, and the attorney helped me immensely. He took every curveball and responded with professional and tactful answers. He offered to write statements and demand letters…. And was ultimately able to help dance me the cost of hiring an attorney, at $2-3,000 to get through what I did.
Reviewed May 7, 2025
Mike was very understanding and explained everything perfectly. He calmed every nerve and answered every stupid question I had, even sounded genuinely concerned. He really cares about I feel like that at least. He even wanted me to keep him updated about Miss Penny which I trying to do but can't seem to get a hold of him now.
Reviewed May 6, 2025
I was reluctant to try this site. But I really had no choice. The boat wouldn’t start, and I don’t have a trailer. Quinn called me back, and I explained the D bug I had done. It took him to the engine, and he explained what to look for at that level. When I took the fuse box off the motor, I could see clearly that one of the fuses had just wiggled loose. I put that back in, and the boat started. It was brilliant. We’re talking probably three to $400 difference between debug, versus having an expert explain it to me.
Reviewed May 6, 2025
Perry was a great help. Engine had a single click when I tried to start it. Perry gave me some suggestions on how to get my mower up and running again. He also provided some trouble shooting tips that I was not aware of. Thanks so much for the help and guidance.
Reviewed May 6, 2025
It was a difficult process as I am not use to everything being done online. Customer service was patient with me and I truly appreciated that. Thank you for your assistance. This was my first experience with ordering from this company, and I would like to see in the future if I do any more ordering if return labels could be included in the item.
Reviewed May 6, 2025
I was seeking a second opinion on the condition of my dog…The online vet confirmed everything my vet said and was very straightforward with me. I am able to make a decision based on both my vet’s and the online vet. It’s not that my vet isn’t trusted, but this is a big decision and Trippy and I thank you!
Reviewed May 5, 2025
I am not the only person that has no intercom service in this building. I will let her know how to contact you. There are more issues in this building that should be addressed however I will address each and every one one at a time if need be. Thank you so much for the help. And who they should contact...
Reviewed May 5, 2025
Mark was great. Thank you. Very professional and very clear with his instructions, questions, recommendations. He was also very kind and courteous and respectful. I appreciate his help and understanding of my situation.

Reviewed May 5, 2025
JustAnswer is a big scam, please don't even try them. Before you start talking with them, they say they will charge you $1 refundable, just to have your bank information. As soon as they have your information, they charge you $1 and then they charge again $55 without my consent. As soon as they have your money, they said the phone is not available, they don't offer any service and they just tell that your money is not refundable. They take your for no service offering. Please stay away from them. They are big scam, they should go to jail.
Reviewed May 5, 2025
Solved to my satisfaction. I have not experienced any further problems since tech support person guided me to the solution. Next time when I experience similar problem with referencing my Facebook account, I Will feel competent enough to solve the problem on my own. I am glad your firm was available at the time that I needed your assistance the most.
Reviewed May 5, 2025
DR. ** was quick, helpful and very knowledgeable. The process was super easy and so fast! He put my mind at ease quickly and explained everything in detail. It is reassuring to know I can call on an expert any time I am in need of help with my fur babies!
Reviewed May 4, 2025
If a EV0 rack can be replaced with a non EVO rack on a 2011 Enclave… I didn’t know if it was a good idea or not. The folks will just have to get me another one …I’ve seen this app before and thought I would try it out.. Glad I did..
Reviewed May 4, 2025
Matthew was extremely patient and helpful, talking me through every step of the repair and provided part numbers for replacement parts. He didn’t have to spend 45 minutes of his Sunday helping me out, but did so with a fantastic attitude.
Reviewed May 4, 2025
My 15 or 16 year-old cat had blood come out of his mouth and nose. The doctor answered all my questions and recommended that I call my vet and get them into the vet. I 100% agreed with her and I’m calling our vet tomorrow. Both the veterinarian and the woman I talk to before the vet both had great and wonderful customer service.
Reviewed May 4, 2025
I wanted to cancel my Foxnation subscription and also have Justanswer refund both Foxnation and the just answer feee for me, the rep was very personable and handled my request in a timely manner. She assured me I would get a full refund for both. When I get the full refund I will be completely satisfied.
Reviewed May 4, 2025
Very helpful and was prompt. I really appreciated the professional feedback. I will need to see my vet on the appointment date though. All the advice that I was given was really helpful. I recommend her for anyone and she will be the one I contact for further questions.
Reviewed May 4, 2025
She was coughing and sneezing and licking a lot and I was concerned with her being such a little girl and being stung by a big bee that the venom would be too much for her. The vet that reviewed my concerns replied in a very fast manner and calmed my concerns as her symptoms were not life threating. Also told me to watch her closely for certain symptoms that would need to be addressed by a visit to a vet.
Reviewed May 4, 2025
It was a good experience and I found out the info that I needed. It was a good easy experience. Very convenient and give you the information you need to put your mind at ease. I would recommend anyone to use this app if they are struggling to find the info they need.
Reviewed May 4, 2025
My black lab ate a couple of grapes. I didn’t think for the amount and how big she is it was going to be emergency vet worthy, but wanted to quick get reassurance as I’d never forgive myself if something did happen. I was able to get a quick reassurance in a super cost effective manner! Will use this service again.
Reviewed May 4, 2025
Mr. Bill ** was most helpful. I was in a panic to get a certified copy of the judgment. He advised me to go to the County Recorder’s Office and they in turn sent me to the Superior Courts for filing. I went there and I had my copies in 20 minutes. He was very kind and he assured me not to worry I would have document soon. Thank you for your assistance.
Reviewed May 4, 2025
Thanks for the input about my grandmother's table. I love it but don't have room for it. It needs a lot of work but I feel like my specialist really gave me some good information to work with. I'll be taking her input into my decision to refinish it first or selling it as is. Very helpful.
Reviewed May 4, 2025
Had a stall/fuel rail pressure issue that I had general idea about and after talking with Nich I have a much better understanding of what I need to do from here with troubleshooting. I had been thinking in circles for a few days before getting on here and thinking from other perspectives.
Reviewed May 4, 2025
Purely excellent! The advisor gave concrete and encouraging dream interpretation and advice. The Advisor was right on point. Loved every minute of it and very encouraging. Purely excellent! The advisor gave concrete and encouraging dream interpretation and advice. The Advisor was right on point. Loved every minute of it and very encouraging. Purely excellent! The advisor gave concrete and encouraging dream interpretation and advice. The Advisor was right on point. Loved every minute of it and very encouraging.
Reviewed May 3, 2025
Very early this morning my dog Benny, a 6 year-old 14 lb. dachshund got into a bag of dark chocolate chips and ate about 3 ounces. I know dark chocolate is poisonous for dogs. This was at about 2 am. I got online to look up what to do. By chance I was contacted by JustAnswer who said for $5 I could get advice from a veterinarian. I chatted with Dr. Shaun **. He gave me excellent instructions over 45 minutes on what to do. I followed them and got Benny to vomit. He never showed any symptoms of being poisoned. This morning he was his usual extremely energetic self. I am very thankful to JustAnswer and Dr. ** that my best friend and companion Benny did not get ill.
Reviewed May 3, 2025
The spa tech that helped with my repair was professional and precise. He easily led me to the root cause, and told me exactly what I needed to fix the issue. I will be providing the labor and all it will take is an $8 part to complete the repair. This would have easily been a $1000+ fix is I called a spa company to troubleshoot and repair it. I am very impressed with how easy it was to get the info I needed to figure this out!
Reviewed May 3, 2025
The Danby dual beverage fridge condenser or compressor are probably bad. We were told by the technician that it is not worth repairing since it is close to ten years old. We will look at purchasing a new one through Spencer’s or Amazon. Technician was easy to work with. Would highly recommend Just Answer.
Reviewed May 3, 2025
Dr. ** was very helpful with ideas to help me with my pup's upset stomach. I really appreciate her coming up with ways to help. She's excellent. I've followed her instructions and am hoping for the best. I have a sick little dog here and I'm really worried about her.
Reviewed May 3, 2025
My burner switch broke and got a new one that is a completely different part. They didn’t make the old part anymore. Dave helped me wire it up and I now have my burner back. I will be getting another switch for the other side as that one is frail also. Thanks Dave!
Reviewed May 3, 2025
The attorney responded quickly and was very clear, knowledgeable, and precise in answering my legal questions concerning domestic and international law. Just Answer provides convenient professional services covering a wide range of topics at a very reasonable cost. Thank you for providing this service in a very convenient platform and easy to use platform.
Reviewed May 3, 2025
Great experience, quick and to the point of answering any and all questions I had about a recent Life Insurance Inheritance I received. Was concerned about how this could effect my upcoming income taxes filing and the representative answered exactly what I needed to know and not in a confusing legal manner.
Reviewed May 3, 2025
I've used Just Answer a number other times for different reasons - for crisis situations with my pets and health questions for myself. Always very satisfied with the response and advice. Emergencies don't always occur on the 9 to 5 schedule and knowing that you can get expert advice quickly makes all the difference. In one case, I needed help from a vet to determine whether or not my dog had ingested a toxic amount of a medication. The whole process took less than 15 minutes which in a poisoning episode is critical. Thank you so much, be well and peace everyone.
Reviewed May 3, 2025
It was a very nice man that knew what he was doing. He was very patient with me too. Good guy. I am very happy with the response. I find it hard to believe that I had to pay $5 to get an answer. I bought this thermostat, fix an hour, have absolute backup from Honeywell. I didn't know a question to get answered would cost $5. No big deal. I got my problem solved from a really nice man.
Reviewed May 3, 2025
Our dog quickly went blind and Dr ** was very helpful in giving us insight on what to do to help her, and he suggested giving her baby formula as she has lost her appetite, to help her maintain nutrition and to comfort her as much as possible. He also told us what has possibly occurred, a retinal detachment, it can happen suddenly and there is no known cause..
Reviewed May 3, 2025
The person that helped me was very friendly and helpful. It turns out that my issue was a little more complicated than just diagnosing over the phone so he referred me to some local mechanics. He also gave me advice to make sure that they have all the diagnostic tools needed for European car, so I know what question to ask when I call.
Reviewed May 3, 2025
Sam walked me through all the things to check. Very complete answers. I'll know more tomorrow when I open it up. I will probably get it serviced where I bought it. But now I know what it is and it isn't, so that will be good when I see their evaluation.
Reviewed May 2, 2025
I was able to connect with a lawyer less than 10 minutes. He was super patient and profession. Provide super helpful insight and general knowledge about tenancy act. He gives me guidance on how to prove my case and prepared me for hearing. I feel more confident about my upcoming dispute hearing.
Reviewed May 2, 2025
Went online to JustAnswer and it gave info on a $5 fee, and then hit me with a notice this was $55!!! Mark said I would get info on fixing this problem. Hope that is the case. Confusing instructions on fee and refund.
Reviewed May 2, 2025
Woody 463 helped as much as a product made by LG would let him. Pleasant guy and gave me an update on general water conservation practices affecting appliances. He was calm and informed and did a fine job. Thank you.
Reviewed May 2, 2025
Great ease of use. Connected virtually with the attorney who was versed in Missouri laws and not only answered my direct questions, but offered recommendations that eased my mind. I am Thankful I found and used this source for all my legal needs. I intend to recommend them to everyone I know.
Reviewed May 2, 2025
I was at my wits' end trying to watch videos and reading manuals and nothing was working. The expert that I worked with was very patient and didn’t make me feel dumb. He walked me through several things to try and together we came up with the fix! So happy!
Reviewed May 2, 2025
I spent at least a half hour trying to find my booklet nor instructions on the web. I sent in JUST AN ANSWER and Mark called me immediately. He walked me thru the steps when I was in front of my range on how to work my self cleaning oven.
Reviewed May 2, 2025
Project (job) accounting functionality. Specifically Desktop vs QuickBooks Online. It turned out to be largely an issue of nomenclature, but I was unable to find the answer on my own. 3 minutes for precise step-by-step instructions. No additional info required
Reviewed May 2, 2025
My Just Answer technician has been great in assisting me in troubleshooting this error code & explaining the process and possible causes. The technician has even sent me links with explanations and troubleshooting steps to identify the root cause of the problem. I’m still troubleshooting, but it looks like light at the end of this tunnel.
Reviewed May 2, 2025
We had a question about pool overflow drain pipe siphoning water from canal if both pool and canal are full from excess hurricane water. I was worried about the "carburetor effect" from the flow of the canal. The pool expert said it most likely would not. We are going to take his advice. He seemed confident and knowledgeable.
Reviewed May 2, 2025
Quinn was very helpful in diagnosing my problem and giving me a solution to fix it. I hope now to be able to find the tools that are necessary to fix it myself. I’d love to think I won’t have any more mechanical problems but knowing that I will, I will definitely call again!
Reviewed May 2, 2025
My Tech got to me right away when my AC went out. He walked me through step by step with troubleshooting. Helped me fix several small problems. I still need to call someone in BUT now I know it will be a legitimate service call!!! Thanks for the help!
Reviewed May 2, 2025
Blake helped to diagnose issue. I will recommend Just Answer to everyone. F150 with P0430 code. Hopefully, replacing the converter as suggested resolves the issue. I have used Just Answer successfully in the past and will continue to. Blake was awesome. Truck still drives well. It has almost 300K miles and still running strong.
Reviewed May 2, 2025
Ronald gave me the steps and told me how to navigate the system so I would be able to finish my task. He told me that it was best to download the file so that I could complete my test that I needed to send to my future housing director.
Reviewed May 2, 2025
Great insight and knowledge. Was given the diagram requested and also was asked to check EFI 2 fuse. After replacing MAF sensor problem still was there, checked fuse and it was for sure blown. Replaced & now rpm’s reach above 3K without limiter engaging. Causing something like a limp mode. Car is a work in progress. I now have no response on my O2 sensors.
Reviewed May 2, 2025
Had a couple of collectable items and I wanted to see if they had any type of value. Came across this site. I Was pleased with the outcome of both items values. I Will use site on future as I have other items to check on to see if any type of value.
Reviewed May 2, 2025
Cat having trouble peeing, asking if it was critical to cat's health. Doctor suggested antiflamatories and making an appointment with veterinarian office. He explained what the issues could be and the rarity in female cats. Sent information about what it seems to be. Took cat to veterinarian and she is doing much better. Thank you very much for the information you shared
Reviewed May 2, 2025
My dog is itching real bad in her legs and she has red lines in her ears and the Dr was very helpful. She was very knowledgeable. She answers every question I had and gave me plenty of advice on how to make the situation better and go away for good.
Reviewed May 2, 2025
Randall quickly identified my problem with the Heat Pump on my RV and helped me to fix it. He was very knowledgeable and friendly. Very professional and my wait time to get connected to a subject expert was minimal. I will definitely recommend him to other RV owners that I know. Thanks for your help
Reviewed May 2, 2025
I connected with Charles, a general contractor, after we had a power outage that locked our automatic gate. Charles was extremely thorough, professional, and exceptionally patient. The first few quick remedies did not work, but his perseverance and deep knowledge of "next steps" solutions resolved the situation perfectly. We saved at least $200 on a service call that would have ended with the technician trying to sell us a completely new control board. This was an extremely satisfying resolution to a fairly complex issue. This is a phenomenal service. I highly recommend it to anyone who can follow instructions and convey their problems clearly.
Reviewed May 1, 2025
I have a Gould ITE electrical panel. The replacement GFCI breaker is made by Siemens. I thought I knew exactly what to do but got concerned because the instructions for the new breaker did not address what to do if you have two live wires. I presumed that they should be installed exactly as the old breaker but since this breaker is a replacement, I needed reassurance from an electrician that that is what I should do. Franklin was wonderful and requested photos and advised to put the two hot wires together in the same slot. This is what I thought but to receive confirmation at a reasonable cost was much appreciated. Thank you.
Reviewed May 1, 2025
The lawyer was very thorough and respectful. She offered a comforting tone and displayed a breadth of knowledge with immigration law. We appreciated her candor and directness. She not only answered our questions, she looked deeper to find questions we didn’t know we had. We feel confident using the platform again.
Reviewed May 1, 2025
I had issues with my dishwasher. Austin was able to help me troubleshoot the problem down to a bad control board. New dishwasher time but at least I'm SURE of the new issue and can comfortably decide whether I should buy a new one or repair the old one. He knew the estimated cost of the new control board and the part number as well.
Reviewed May 1, 2025
Wonderful experience. Chris definitely seem like someone I could work with. Answered all my questions and give me a complete understanding of what I was undertaking and assured me as a previous technician myself it should be something I can accomplish. I will definitely be in touch if I have any difficulties at all and I feel assured that I hope you assisted accordingly. Thank you.
Reviewed May 1, 2025
Everyone was great and knowledgeable. Thanks! We will try the recommended things the Doctor has suggested. (The cucumber, tomato skin and the yogurt). Doctor's call was very fast and she was patient with me trying to send a picture of our granddaughter's hand. Thanks again for all of your help with our granddaughter!!!
Reviewed May 1, 2025
Problem resolved in a very timely manner. Quite satisfied. Service Tech worked through the issue and made recommendations as to how to resolve the problem. The service tech was **. If I have another issue sure hope to get him again!!
Reviewed May 1, 2025
Followed directions. Tech was friendly and clear as to what needed to be done. He said I did not need an app but gave me the name of a possible location to find the app stated in the manual as the app. I reminded him that there are many apps in the App Store.
Reviewed May 1, 2025
He answered all of my questions. How to get the papers that I need to proceed with the expungement. I explained what had happened. Also told him I did my time, paid my restitution. Explained how they had remodeled my apartment and the water line broke. They blamed me for the break.
Reviewed May 1, 2025
Engine dies at wot. It only dies at high rpm. He said computer has a safety that shuts high pressure pump down when draws too many amps. With that piece of information I'm sure he is right with high pressure pump being bad. He seemed very knowable and friendly. Thanks.
Reviewed May 1, 2025
Your expert provided me with great advice and my machine was up and running again very quickly. My problem was with a fuel line and the fix was identified immediately. Without the expert advice I was completely stuck. It was a very easy fix to be honest and I am very pleased with the results. Many thanks!
Reviewed May 1, 2025
I was very satisfied with the help I got and I believe the problem was fixed. Having the email address for Apple to send them the scam notice was most appreciated. I would recommend this site to anyone who has an issue with the scam emails. Thank you for your assistance.
Reviewed May 1, 2025
I did not appreciate being told it would be $5 and yet Apple Pay showed $33. You should be honest up front. However the expert did what they could to help me and I appreciate their response. Would I use the service again, maybe but not before figuring out why I was charged more than specified.
Hello Brooke,
Thank you for bringing this to our attention.
We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details. There is no obligation whatsoever, and the membership can be canceled at any time. We hope this helps to clear up any confusion you may have had regarding your charge.
If you have any actions you would like us to take, or if you have other questions regarding our service, feel free to reply to this email, and we will be glad to help.
Regards,Bella, JA Customer Care
BellaIS@justanswer.com 800-808-0645
Reviewed May 1, 2025
I was assisted by a vet for my dog's issue. He swallowed a vitamin D pill and I wanted to check if this was toxic to the dog or if I needed to do anything special. I had my answer from Dr. ** in 5 min. My doubts were cleared, luckily my dog seems to be fine.
Reviewed May 1, 2025
Response was prompt, and instructions were clear and simple. Website was easy to access, and easy to use, not at all complicated. Additional information for refrigerator provided and accessible. Also received information by text as I provided my phone number. Will definitely use again if there are any other problems, which I doubt as this is the first error for my 8 year old appliance.
Reviewed May 1, 2025
This on-line service helped me and my peahen when no one else could/would AND at a reasonable cost. The vet seemed sincere. He left his comments open in case I may have other questions. I am so thankful for the help I received! I purchased a medicine from a link the vet sent. I hope it works!
Reviewed April 30, 2025
I was helped very well to bind my ear buds to the ai cool app. And it took me a while to find where the actual binding code on a qr code on the back of the manual. And I finally was able to bind my ai ear buds to the account on my ai cool app.
Reviewed April 30, 2025
I came home to find that my dog ate 800 mg of ** and my vet closes early on Wednesday for surgery. Luckily found this site on a rapid Google search and was so please to speak with Dr ** in regards to this situation, the call was almost instantaneous and she was outstanding!!! My experience today was more than I could have ever expected, getting the info directly from Dr ** was incredible. She was knowledgeable and very understanding… we even had a laugh! Thank you so much Dr **, it’s such a scary situation and you were absolutely the best!
Vincent **
Reviewed April 30, 2025
Great, fast and convenient way to get an answer to a question. The live conversation is the way to go- no automated robot to confuse or mislead. The guy on the other end of the conversation was knowledgeable and easy to understand. He was also very prompt. Illustrations would have been helpful in the automobile manual.
Reviewed April 30, 2025
I was asked about troubleshooting taken by me. I stated that I had unplugged the system several times and that its powers up and the blue brewing light comes on each and every time, but not the red heating light. The system does not have an action-display. I was told system could not be repaired. Replacement needed.
Reviewed April 30, 2025
Please tell Dr. Z his assessment was correct! My dog has fur wrapped around a tooth. I took his suggestion and started picking away at it. Otherwise healthy pup! Thank you for your help! Overall, I was very satisfied with the help of Dr. Z! Being retired, he really helped us!
Reviewed April 30, 2025
The technician was very clear, patient and got great, pertinent information very quickly. His directions were easy to follow and his follow-up helped me deal with the vacuum company to get their help. It was a pleasant experience from start to finish! Because of this, I would use this service again.
Reviewed April 30, 2025
Brian, your associate who assisted me was pleasant, professional, empathetic, knowledgeable and patient. I look forward to dealing with him again. He help me to get over my skepticism on dealing online especially when you have to give your credit cards information. I will ensure I utilize your services before taking my car in for service
Reviewed April 30, 2025
The technician was able to fix the problem in less than 15 minutes... he was aware of the problem and did guide me to correct the problem! That was fantastic! I had no idea where to go and he did guide me in the steps to take to getting the problem solved.
Reviewed April 30, 2025
I had a great experience with Dr. W during our chat. They were kind, patient, and took the time to thoroughly assess my child’s needs. I appreciated how clearly they explained everything and how comfortable they made both of us feel throughout the process. Their insight and support were incredibly helpful. I’m very grateful for their care and highly recommend them to other families.
Reviewed April 30, 2025
After wasting the entire day trying to fix my phone by myself, she helped me disable both Gemini AI and Talkback so I could navigate the phone again comfortably. That's tough to do without seeing and hearing how my phone was behaving. She was patient and kept asking questions until she identified the problem and got it fixed. Thank you so much!!
Reviewed April 30, 2025
I have been having burning and swelling in my ankles. I have discoloration, ulcers, hardening, and, pain in those areas. I am trying to see what else I can do to alleviate some of the pain and discomfort that this causes. Thank you for the help that you provide. It is a blessing to all.
Reviewed April 30, 2025
Our dog ate 4-5 pieces of dark chocolate, and we were concerned with what that meant. We asked a bunch of questions. The vet was very good, and really helped to ease our minds. They gave good information, and were able to assist us with all our questions. Will definitely be using this again in the future.
Reviewed April 30, 2025
I am very happy with the assistance offered to me however it is now late and unfortunately, I am going to need my daughter's assistance. Therefore, I will call back tomorrow in the hope of fixing the issue which is complicated for me. Thank you all for helping me and I hope tomorrow I will be able to finish the assistance so I can access my account and know when to expect delivery of the Kitchenaid multi oven.
Reviewed April 30, 2025
Brandon Esq's answers were specific, clear, addressed possible side issues, and were extremely thorough and helpful. Much appreciated, and best responses out of all the times I've contacted Just Answer about this tenant. It was a bit iffy because answers were not especially prompt (but the results were worth the wait), and it would have been nice to be able to PRINT the answers.
Reviewed April 30, 2025
I had a good idea this is what I would be told. I just wanted an expert advice and I was more than happy to have the vet confirm what I thought. If it wasn't for a family member suggesting this site, I would not have been too sure if what I grew up knowing was right or not.
Reviewed April 30, 2025
Matt was helpful He gave me a detailed list of instructions to try. They were easy to follow. He told me that if they don't work how I can utilize my warranty. Would definitely recommend. It was helpful.
Reviewed April 29, 2025
Interesting experience, Charles was fast and on point. Problem not resolved until we get the water line checked. The fridge is built in with cabinet so no access to line without a professional. I will leave that to my son since it is his home and fridge. Thank you for the direction and advice on the next steps to take.
Reviewed April 29, 2025
Pool equipment was not working. Drew was great...He came up with the diagnosis pretty quick and was patient with me. I would definitely recommend him for another pool question and I am planning on name requesting him for my next pool issue, which happens to be right now. I am going to submit another questions and name request him
Reviewed April 29, 2025
Got directions as needed and a referral to a technician that could assist with my quest. I had misplaced my sky miles number and I needed to retrieve it for a pending flight. The assistance provided allowed me to book the flight and obtain sky miles credit. I would not have neen able to do this without help
JustAnswer Company Information
- Social media:
- Company Name:
- JustAnswer
- Company Type:
- Private
- Year Founded:
- 2003
- Address:
- 440 N Barranca Ave #7508
- City:
- Covina
- State/Province:
- CA
- Postal Code:
- 91723
- Country:
- United States
- Website:
- www.justanswer.com

