JustAnswer Reviews

The contact with the expert was cut short, but the analysis emailed to me was in good alignment with my expectations. I declined further detailed help do to my realization that a local professional I know would be the best route to this type of repair at my age.

It was a Friday and our cat was having issues. Our local vet couldn't see him Monday. Talking the online vet, we learned that if he had what the vet suspected it was our cat was at a high risk of a life or death situation if he wasn't seen sooner. So we took him to an emergency vet in another town 40 min drive away. The diagnostic was confirmed and we most likely avoided more serious issues and possibly death.

Jay was an expert in this area, fully knowledgeable about causes and troubleshooting techniques, and clearly and completely explained the steps I should take to understand what is going on and what to do next. He was able to look up the factory specs for my (old) car and even sent me service manual information for the necessary work I had to do. I can't recall a better experience I've ever had with an auto repair professional in helping me out.

I had read all the Tesla blogs and your expert verified same issue was possibly the problem. However I paid $26 extra for a live call which I did not use! I asked about a refund during my conversation but nothing so will dispute this charge on my cc. Expert explained via writing that he had no further suggestions but to take my car to a Tesla repair shop which I already had an appt so no live call would have helped.

I was on vacation and the camera stalled. It was a great help to restore camera functions to take vacation pictures In Austria and Italy. It was very helpful. The advice given could be executed by a non- professional successfully.

Assisted years ago with handling all of my own divorce proceeding. Success. Divorced. Just recently you saved the day with assisting me with an Eviction proceeding. Success. Tenant evicted with a Writ of Restitution too and also the 10 day Notice to pay storage fees or relinquish personal property left on premises. Selling everything and applying to the Judgement.

Turned out to not be true, as we had an arborist look at the tree and determine it was actually dying because of age and a disease. But while we were waiting the lawyer was polite and helpful until we could inform him his services were no longer needed.

The 6-CD player in my 2002 Lincoln had been jammed for over a year. I kept receiving a "CD Error" message. Even the dealer's mechanic didn't know how to fix it. Pete, the Just Answer mechanic gave me some suggestions, & sent pictures on how to un-install & re-install the player cartridge in the console. In the end, I was able to solve the problem myself, and Pete's assistance was valuable.

The quick response to my questions was remarkable. The professional attitude, knowledge and willingness to help was by far more than I expected. This site should be on everybody’s app page. I would recommend these professionals to all. I not only had one expert view my item for review but two. This gave me a broad range to evaluate from. The expert was right on point and answered more than I was expecting. Thank you for all your help.

One of my chickens was not eating and lethargic. Doctor told me what to look for and gave me more information to read. After following some of the suggestions, Lavender is doing well now and back to her same spunky self.

We have a Craftsman Door Opener that had just stopped working. We tried everything we knew to do to fix it; nothing worked. We called JustAnswer and talked with a technician. With his expertise, we were able to determine the problem and get it fixed. I would highly recommend this service.

I have been very disappointed in our residency manager not addressing residents who are smoking in their apartments, in direct violation of the lease, and our designated smoke free building. Nate was so helpful and friendly. I really appreciated his help.

We were out of town and our 5lb chihuahua ate a very toxic amount of chocolate-covered raisins. We were a panicked. I contacted JustAnswer and was connected with Dr. **. He responded quickly and advised us to take Lola to an emergency clinic and how to quickly locate one. I’m sure it saved her life. After a couple of nights in the ER we brought her home today. Thank you!

I had inherited many antiques, some of which I needed to sell. I had absolutely no idea what I had or what their values were, so I took pictures and sent them to appraisers on JustAnswer. They were able to give me a great idea of what I was actually dealing with, and when I brought them to a local antique dealer to sell I knew approximately what they were worth. Working with JustAnswer gave me a real peace of mind and kept me from feeling “ripped off”.

The person that helped me was great! Unfortunately, my TV needed very expensive repairs. Wound up replacing it. I just don't need that kind of help often enough for me to justify a monthly fee. I would recommend the service to anyone though.

I have asked JustAnswer a few times and always got a very quick response with logical, informative answers that helped me greatly. Lawyer Zoey was the person who helped on checking internet scammers that attempted either doing business or romance with stolen pictures and fake documents.

I already knew the answers regarding the eviction but texting CC gave me a sense of peace that I was on the right track. I just wanted to see if there was a way move faster to get the tenant out. Thank you, Salene.

While I was very satisfied with the quick response and answer to my question I was charged $37.00 for the service and that was never disclosed to me. I was first told that I would be charged a dollar which made sense. It took about 5 minutes to get the answer I requested but was billed 37.00 for that 5 minutes.

Had a thermostat go bad and it caused issues with my heat pump system. Martin gave me detailed instructions that were easy to understand which helped me wire the new thermostat correctly and get me get my heat pump up and running.

My female BT 13 y.o. ate poison, and being after hours, this service was valuable to save my dog, versus an ER Vet visit. Professional help through text, then a personal phone call to walk me through what exactly I needed to do. I will definitely recommend this service to anyone!

Just Answer helped me out when I accidentally gave my dog who had recently had surgery her medications 6 hours early. The vet texted me and let me know that everything was OK. Following the contact, Just Answer has been driving me crazy with texts and emails. I needed this service when something happened, but don't need all this follow up advertising. Too much!!!

Dr. helped with injury knee on family pet. Dr was helpful on treatment options. I was able to help pet through the night and received local help next day. Thanks for helping out, with emergency I will use JustAnswer again. The dog is better.

While researching another company for answers regarding their product, I mistakenly responded to a pop-up ad from Justanswer.com. Thinking it was the other company I was researching, the website indicated that with a call, costing $1, I could easily and quickly have my question answered. I did so, and then later noticed another charge on my bank account for $46. According to reviews, others have been charged more. They never were able to answer my question, and also ended up hanging up on me in frustration. I called to get the 7-day refund as promised, for charges that were never disclosed originally, and they refused to refund my money. I had to file a dispute with our bank. Please be very careful with this company.

It looked like Uber accepted a cancelled Visa instead of my new one. I tried to contact Uber to no avail. JustAnswer came up in my Google search. They stated that I would be charged $1 to my credit card which is nonrefundable. The agent basically told me that Uber will default to the valid credit card. Honestly, I could have done a bit more research and figured this out. JustAnswer does not tell you how much they charge. I was charged $56 (the $1 was not refunded) which I feel is excessive. Reviews of this site accuse it of being a scam. Lots of one star reviews. I did call the number on my credit card statement and cancelled my "membership" (which I didn't sign up for). I would not recommend JustAnswer.

Thank you very much for the response. I have no reference to the quality of your work however, I do believe you should reevaluate marketing and advertising. It is very misleading. Thank you again.

Andre was a great sounding board giving advice before and stayed in contact via text while the visit from the local handyman was going on. He helped me challenge the quality of the local tech’s work and helped catch shady activity. I got a second opinion the next day and was able to fix the problem with a more professional diagnosis for less than half of what the shoddy contractor quoted. I owe a ton to my JustAsk Expert - Andre - and he was so great about everything.

I received a very extensive and convincing response to my question about the emergence of modern man. Response was quick and well thought through. It certainly allowed me to clarify my thinking and bring it back on track. I think the high standard offered was impressive.

I am very satisfied with the professional I am able to communicate with in regards to any question I have about family law. It's especially satisfying since I am able to request the same person I deal with each and every time I visit the site.

I had numerous questions concerning our Ram 1500. Every question was answered quickly and politely. Will use the them again and will definitely refer them to everyone I know who has questions concerning their vehicles. The mechanic always gave answers that were concise and easy to understand.

JustAnswer.com is a great website that offers customers top tier Q&A service for all of your needs! The responses from professionals are timely and trustworthy, and you can ask unlimited number of questions to any of the professionals available on the website. This website is an awesome platform to get your questions answered before deciding whether to seek expensive real life consulting services next. The monthly subscription is worth it~

I was giving my husband his ** and I dropped one. Like lightning my dog had it. I tried getting it but found nothing in her mouth. I called our Vet and the recording gave me the emergency number. I called and they were 75 miles away. Out of desperation I went to Google and wrote, “my little dog just swallowed 1200 mg **. What can I do?” I scanned the options and picked the one with 24/7 emergency call with a vet. The viral asst contacted me immediately, asked me some questions about the incident and dog..and immediately connected me with a vet. Phew! They were precise in their instructions, step by step telling me what to do. I followed their advice and 2 days later, she is fine! I am so grateful how everything played out. They helped me save my baby girl.

The advice I got from experience Mechanic was right on point exactly like he said a broken wire real tin wire, I found that wire on the thermistor and fix it, and all the codes went away, thank you very much.

I have asked a question of a lawyer, doctor and a mechanic and each time I have received the right information and help with my question. They are fast to respond and seem to genuinely want to help. Thank you.

There were several charges placed on my debit card without my authorization and they will not refund 100.00. I have tried customer care and they told me, we have our records so I sent in a screen shot of the transactions and still nothing.

Company refunded my money.

On a Sunday morning, my car showed transmission fault, service now. Upon talking to a mechanic on the phone that JustAnswer linked me up with, he told me what the problem sounded like and not to drive the car. It is exactly the problem, when the mechanics looked at it. It is a good thing he told me not to drive the car. I could have done irreparable damage to the car. When this happens on a Sunday, there is no repair shop or dealership that you can even call or talk to. His help was tremendous.

Timothy ** answered my request with a thoughtful, researched answer. Was able to advise me on my choices for 2 paintings that are near and dear to my heart. Thank you for making me aware of the value of the work and the different choices I have regarding restoring & keeping, or restoring & selling, or even the ability to see as is.

The tech. was knowledgeable, professional and patient. He explained everything he was doing in terms I could understand. He was excellent. If I ever have to use this service I hope I will be connected with him, or someone just like him.

My technician was outstanding. He was not only very knowledgeable and got my printer working properly again but he was very patient with this 85-year-old guy who not only doesn't know how to fix his computer but he did not make me feel like a jerk by using computer language words. I have never taken a computer course and I have not learned many of the words used commonly by computer experts. I will request his again when the next problem occurs as it is easy to believe that there will come another time.

Wish there was capable of providing the case law pertaining to what takes precedence of the joint deed or the trust once a person a co-owner passes. Was told that upon Death that the joint deed with rights of survivorship takes precedence over a trust instrument (a revocable living trust.).

I had some legal divorce questions. Micheal answered all my question with honesty. I now was able to have a better understanding of what to do. JustAnswer.com is a great resource with many specialist to answer your concerns at a good cost.

Dr. called via video chat immediately, wasted no time getting to the root of my sweet girl's medical situation. He was spot on with his diagnosis. SAVED MY SWEET GIRL!!! Dr. was empathetic and kind towards me, considering I was an emotional mess. Thank you Dr. I hope if in the future I need to call back I’ll get him again.

I was impressed with the appraisal of the artwork. Very nice and informative. Will definitely refer friends to this website. I started with no knowledge of a price for the artwork. Now I have an idea on what to price the paintings. Thank you so much!!!

Veterinarian for sudden issues with my dog. Family law questions. Legal advice in so many different areas. Health questions. State and government legal language explained. Yes I have asked question in all these areas and more. It just goes on and on. :)

My RV trailer water heater on electric was not heating the water! Through Just Answer I found out there was an on/off switch that was set to off! It should have been on! Problem solved! Am very happy with the mechanic's response!

I panicked when our tiny 4-month-old puppy pounced on a garlic capsule that I dropped. He swallowed it before I could bend over. Everything that I Googled frightened me, especially since our puppy only weighs 6 lbs. I found “Just Answer” and it said they had 4 vets online that I could speak with. Dr. ** was amazing! I gave him ** and he was vomiting it all up in minutes. He recovered quickly. Dr. ** even checked in with us later. I would recommend this service to anyone in need!

Sean's answers were thorough yet concise and easy to understand. He provided me with exactly the information I needed in a timely manner. I have a renter in my home that has stopped paying rent. With his help, I feel confident that I have initiated the eviction process correctly.

I was thankful for the information given to me for my little dog. It was very helpful. My little guy is feeling much better. I did end up taking him to our regular vet after the Holiday. But the information you provided helped me thru till our vet was open.

I'm a new bearded Mommy and I ended up buying a rescue who needed a lot of help. My friend, who is an experienced bearded mama, has helped me rehab my scale baby but when we had problems we didn't know what to do with I reached out to JustAnswer.com. The vet that helped us, Dr ** was wonderful! She seemed to really care. She asked questions and listened to us. She gave us great advice. I will use this service again!

Dr. Rebecca helped me and she was wonderful! 4th of July morning, my 3 year old golden retriever decided to help himself to 8 pieces of cooked bacon and the paper towels they were sitting on. Dr. Rebecca eased my mind and told me what to watch for if he had pancreatitis. He was fine and no side affects from the ingestion. She was professional and I would recommend this service.

The person that help me with my issues on my Computer has the experience and knowledge to help to resolve my problem on my Dell computer. He went online to my computer and didn't take that long for him to figure out how can he resolve my issues. I myself is not a wizard when it comes to computers but he did what he did to repair my computer. Thank you so much Jared **.

Rei’s instructions were clear and I was able to follow them with no trouble. The issue was fixed in a few minutes. I am grateful to JustAnswer for their wealth of experts! This is my third interaction with them. Each of the three solved the problem. I think JustAnswer is the best technical help service in the business!

John Deere mechanic, Eric, responded and it was on July 4th. He confirmed what I was being told locally by a John Deere Dealer about the Belt rubbing on the deck. Very helpful & the fact he helped when it was a National Holiday was nice. I can see where this service could be very useful in the future.

I sought guidance to follow up on delinquent spousal support and possible modification. I was sent websites to download forms and submit. It was smooth and less costly than retaining my divorce attorney at $5,000.00. I was kindly guided and the person was very understanding and patient as I explained my issues.

I called with a washing machine problem....on the 4th of July! Quickly given a "try this first, second and then third. If that does not work here is the part number and special (cheap) tool needed". Really pretty great for my problem.

Ask for help opening again, got help. All good. Had problems with password. All good for now. Good to have and get help quick. Helpful, friendly. A little too persistent at times I felt but was trying to figure everything out 'cause it got to point of aggravation but y’all helped. Thank you.

I was having a mental health crisis and my therapist was on vacation, so after a lengthy explanation to the therapist I was connected to after 40 minutes I still got no reply. I then got connected with another therapist and again I typed the lengthy explanation again and then waited 35 minutes for a reply that never came. I clicked the help button and was told my chat would be marked urgent I still waited 20 minutes. Getting no reply twice caused my anxiety to increase. Then I got a reply that basically said they can not supply answers or advice and I should go to an emergency room. I was not suicidal and I never mentioned any way shape or form that I wanted to hurt myself. I just desperately wanted to talk to someone.

I suspected and was glad to find confirmation that rechargeable batteries can overheat and do not last as long when mowing grass that is very thick and long. Curtis' advice convinced me the mower did not have a problem. Agreement of common sense and technical detail is a good thing!

My pup got bit by something...maybe a spider and reacted. His nose started to swell. The vet was quick to diagnose and recommend immediate steps with direction to see a vet the next day if there was no change. He recommended **. and it worked like a charm.

Shiela went above and beyond to help me with my questions. I appreciate her patience and diligence! My previous boss is refusing to pay me the commissions I earned while employed at Valley Solar, and I felt helpless and used. Shiela researched Massachusetts Law regarding this matter, and sent me the information she gathered. I hope they eventually pay me so I can compensate Shiela for her hard work helping me out.

Very responsive to my questions. And provides very detailed answers and instructions to help perform the required repairs and tests. Even provide detailed pictures of parts of engine to be worked on. I have been using them for a while esp for my older diesel truck and will continue to do so.

The response we received from the vet was surprisingly fast and very in-depth. He quickly calmed my son's concerns about our dog that ate some grapes and he told us all our options. I definitely recommend this service and would use it again.

Their online forms range in difficulty from tough to impossible. They could not even verify my credit card that I use daily with no problem. A waste of time. I recommend any searcher to look elsewhere.

I had many coins I knew nothing about and the appraiser was GREAT! Not only did he start by giving me answers he gave me websites to check out, he was very honest about what all he knew and gave utmost attention to my questions.

Bought a car in last April that had a problem with the ac. Went online and asked a question, got a ridiculous answer, so just took to a mechanic to be fixed. Found out a few months later, they had been pulling money out of my bank account. There wasn't an explanation of continued fees, so was unaware. Wasn't send any notification that I was being billed or that I had a bill, so had no idea that this was even happening. I did reach out and cancelled and was assured it would be cancelled. Found out a few months later they were still charging me, called again and tried to cancel. They again said it would be cancelled, but then again 5-6 months later I saw I was still being charged. Called again and they of course said the same thing and refused to give a refund. This is infuriating. That a company can even be allowed to act this way. They shouldn't be allowed to be in business.

The doctor was very detailed in questioning me about all the necessary information. She confirmed what I thought I needed to do--induce vomiting and made sure I had the amounts correct. I felt she truly cared about my dog and about me.

Can't fault the advice. Easy to understand and from a lawyer in my home country. Question about a product paid for but not received from a builder. Would happily use again. :) Very cheap when you just want a simple answer and not wanting to go to Lawyer's premises.

I was distressed to hear my 27-year-old Amazon Parrot wheezing when breathing. With birds, it is crucial to get care immediately. I could not contact an emergency avian vet in our state. I turned to JustAnswer and ended up speaking to a experienced bird vet in California who was wonderful! She was extremely helpful, offering sage advice to help me through the night...she even followed through afterward. Fabulous! A++

When I was typing, the cursor on my new laptop jumped around. Sometimes I found myself typing part of my text in a new and strange place. Your expert showed me a free download that solved the problem. Fast, helpful, and courteous. I'm pleased. Al

I needed help with a possible adverse reaction my dog had to medication given him by vet. The customer service is beyond excellent and the vet was very knowledgeable and caring. I was able to put my fears aside. I had tried another site and the cost was beyond reasonable.

Rushed my cat to the 24-hour vet hospital when I realized he was ODed on his traveling sedative about nine hours after the last dose. The instructions were blurry and partially illegible because another liquid sedative leaked on label plus my truck's interior lighting isn't the brightest. l His symptoms were startling and dramatically more profound than when he exited the truck so much so that that the last time I'd seen cats with some similar symptoms they were irreversibly dying. Soooo...arriving at the hospital I was shocked and grief stricken...to find it had no vets on duty. Staff said another SHOULD be open (and staffed with a vet?) about 40 minutes away and also mentioned a couple of on-line companies dealing with veterinary and related poisoning issues. I decided to return home (seven minutes away), jump on the computer, and contacted this company which staff recommended I contact first.

This services is exactly what you make of it, the professionals are genuine, sincere and actually care if they are truly helping you or not!!! It is not a miracle service, it is not a bot answering, it is human beings so be patient with them as you would want others to be with you and you will find it's definitely worth the money!!! I've had doctors follow back up with me days later to make sure whatever was happening was ok, real estate lawyers circle back etc! I appreciate this service and I tell everyone about it! Keep up the good work and thank you for being there!!!

I was worried that my pup had possibly licked an object that had a medication on it. Vet got right back to me, asked relevant questions, and assured me that all would be well. This was at 12 midnight, mind you! :) Great response and quick response.

God some blood test results in today (a Saturday) that I had questions about and did not want to wait till Monday. Thought this would be a good way to talk to a doctor. Was a total fiasco. Doctor said "hi this is David MD - US Certified physician" and then nothing else. Tried to talk to their customer service, it was a bot that didn't care what I said before giving me canned answers. It said to fix the problem, a Dr would call me free of charge. That did not happen either. Then it gave me a new doctor for a "2nd opinion" since apparently the doctor saying hello to my first question was considered a response and the exact same thing happened again.

They did in fact refund me the entire amount. I give it 3 stars because they in fact stood behind both the success or failure of their service. However the help I need would have been preferable, they owned it when they could not provide it.

I was led to believe I would only be charged $5 to answer a question. I was charged that and charged $46! I didn't realize the 46$ until I looked at my transactions on my debit card. I canceled the membership and tried to get a refund. They would not give it to me! I didn't have the membership not even 2 hours and those scamming ** would not refund me. Y'all be careful using these scammers. That could've been 46$ to put in my gas tank or a bill but these scammers would not give my money back! I am hurt and angry! We work too hard for our money to just give it away without knowing it's gonna be taken. I would understand more if I didn't realize it and waited 2 or 3 days burning didn't have the membership that was forced on me, not even 3 hours! They are low down and don't use them.

Be very careful when you click on this website. They will charge you a $5 charge and an immediate $35 charge (non-refundable as I found out) when you ask a question. All I had was a question about our printer. We did not receive any help that worked. I immediately cancelled whatever membership I had to get (had the service for about 15 minutes). After no help at all, I was informed that the fees were permanent. It is completely not worth the service. Please call whatever company you are trying to talk to directly for any customer service. Just one very irate unsatisfied customer's opinion.

Our new car with all the bells and whistles was completely dead on day 3. After we were experimenting with bells and whistles spoke to mechanic Roy at Just Answer & with just a few questions he figured it out. Brilliant Service. Happy Customer

We were confused as to whether or not we had a case against our contractor for bad workmanship. After speaking with the attorney we have decided to proceed and have contacted a local attorney to help us through the process.

I asked to cancel my membership and to refund the fee and my request was granted quickly. This made me happy. Initially, I wasn’t told there was a membership fee and that I was automatically enrolled. I think it’s important that a person is told that that was going to happen.

I had an urgent question relating to a smart phone connection issue. The charge for Just Answer was $46. And automatically set me up as a monthly subscription which I did not ask for or need. Then I had to pay an additional $20 for the technician to call me to answer my one question. Feeling ripped off!! But I did get my answer, but it sure was expensive.

After bringing home our new little shih tzu puppy who was breathing quite rapidly, Dr. Paul ** was quick to reassure us that she was just a little stressed and would calm down soon. It was great to be able to connect with a veterinarian so late at night, and easy as it was over the phone. Our puppy has been home with us for 2 days and is settling in quite nicely. Thank you Dr. ** for all your help.

This advice worked perfectly. I had spent almost 3 days going through the electrical system of the boat and looking for plastic push-in type fuses. I would never have looked for the in-line fuse under the hood because all other fuses are the push-in type. Thank you so much for your help.

I had 2 pearl necklaces appraised and a gold diamond cluster ring by ** and she knows her stuff. She was very professional, kind and friendly. I recommend her to anyone and already have to 3 friends. Thank you **. God bless.

Being a porcelain collector & having received several pieces from a late friend, I found JustAnswer perfect for helping to understand my collection & its value. Having experts share their knowledge with me was awesome. They helped me learn a great deal about porcelain in general. I truly recommend this service to anyone in need of advice.

I am so happy to come across JustAnswer. Michael was the gentleman that helped me. Had a touchy landlord/tenant problem that was stressing me out big time. By joining JustAnswer and being connected to Michael, I had access to great advice. Can’t say enough good things about the advise and how reassuring he was. Even a day later when I had follow up questions, he was right there under a minute. I plan to keep subscribing. In today’s world, you need it. So worth it.

After endless googling on a car issue, needed to speak and interact with a real mechanic. Got exactly what I needed - someone who could help diagnose the problem. Things for me to check and get back to with addition information.

In contacting your Firm, I found it very mind blowing that they were very comforting that I was going to be successfully in my result. Very personable and caring as to what I tried to do myself but couldn’t. I will always use your Company; but prefer to use when calling you for help vs being billed monthly. Am retired on $883 per month income leaving very little room for expenses. Thank You

Renan, the specialist I was put in contact with, did a great job of responding to all of my questions in a timely matter. I appreciated his specificity when responding and he was able to refer to first hand experiences that clarified some ambiguity I was looking to overcome. He was happy to offer himself as a resource in future opportunities and was all around respectful and professional. 5 stars.

Your vet who handled my problem with my dog was very understanding and very explicit about what could go wrong and by treating her and feeding her the way they suggested she's doing fine. I also learned that you don't let dogs get a hold of barbecue sauce especially with great jelly in it

I asked a question, specific to my Mazda 6. Roy **, Mazda Mechanic, immediately responded. He answered questions over the afternoon. He was thorough and concise. A great mechanic. I kept as a favorite and will recommend him to anyone who may ask me for a suggestion.

The agent gave me the necessary tools and tips to complete this annoying task. On a couple of questions, his suggestions were not pertinent, but overall he did a fantastic job and I would not have been able to complete it without his help. Bravo!!

I have a Mercedes - which is usually a difficult car to work on, but I thought I'd give "JustAnswer" a try. The first answer was spot on AND he helped me navigate "just answer" (I didn't know how to find MY answer, at first, and he stayed with me). It turned out to be a simple fix - but I would have taken it to a Mercedes mechanic and had at least $100 service chg. Thanks Frank and Just Answer.

It seemed our dog must have eaten a poisoned mushroom. The only 24 hr vet hospital within 3 counties had an 8-12 hour wait. We found JustAnswer and we got ahold of someone via a chat window and she told me there were only 2-3 people ahead of me. That was at 11pm. I FINALLY got a text back at 4am! 5 hours later. We slept through the text because we had been up until 2am feeding our dog water by a turkey baster to flush her system. We didn't know what else to do. They lied to me. I would have kept searching for someone with helpful knowledge, but just answer wasn't it. By the way, our dog pulled through.

Your service is a scam. I want my money back. You did not provide any information or help me at all - Are you associated with Apple? Not sure why you are charge me for doing nothing - if I could give a zero rating I would. Your company is a scam.

I found lamps in our attic and decided to see if they were worth anything. I talked to an appraiser through Just Answer and got a quick and thorough description of the lamps. I was very pleased with the process.

Good professional information to resolve issue to regain access to Prime Video. They were very friendly and helpful. They helped to resolve the issue in about 45 minutes, longer than expected but got it working. If needed, will use again.

I'm very pleased with the results and the experience of the engineers I have been assigned. Also you cannot put a price on experience in anything you need to get back to running order and or know how. Very easy app to comment with the right people in a lot of Fields in life. I Thank you for everything you have made possible for my life's bumps and grinds these days and times!!!

I am so happy to have Just Answer on my side. From a problem with my car, to a legal question, I always get the help I need from real experts. It is like having "a guy" for virtually any single problem you can think of.

Thank you so much for your help! The OB doctor that has been helping me is amazing! He has helped me ease my anxiety with a current medical condition. Would most definitely recommend this doctor! So glad I came across this!

Tyler was so helpful! I’m single and hate to call in help especially expensive help if I can do it myself. Sure enough, I did just what he said and we have refrigerator door ice and filtered water! Highly recommended!

My dog ate chocolate! A chocolate chip cookie and a very, very large chocolate brownie with icing. She’s a big dog, but I needed help in determining whether I should rush her to a local vet, or if I was OK just keeping a close eye on her. Dr. Rhett ** Answered the question in only a few minutes… To give her 20 mg of **. JustAnswer was the difference between being up all night checking on my dog every hour, or getting a good night's sleep. Thank you!

Could not connect to Oticon TV Adapter (for those with hearing aides) and my new Yamaha Soundbar. After thoroughly researching the matter, Nathan discovered that while my old Sony Sound System had a pass-through allowing my Samsung TV to output from both the HDMI ARC and optical outputs, most soundbars will only allow either/or. Solution -- skip the HDMI ARC and output solely through optical to both soundbar and TV Adapter through an optical signal splitter. He gave me the link to one inexpensive one at Amazon. GREAT TECH!

I initially reached out because it was the middle of the night and my dog was very sick and had some blood in his vomit. Needless to say, I was freaking out so I reached out. Very helpful in a stressful situation, my pup is doing so much better! I followed the instructions given until I could take him into an emergency appointment and it was very useful information. They were also very prompt in answering.

Our Kenmore microwave suddenly showed the control pad as locked. Touching the clear button had no effect. While locked we couldn't get any of the controls to work. The microwave was at least 10 years old and we couldn't find any instructions for the appliance. The sticker showing the model number had faded and was unreadable. What to do? I went into the internet and found Just Answer. I defined the condition and waited for a reply. It was Sunday and no reply was forthcoming until Monday. The expert suggested I touch the clear button and "hold it for 5 seconds". That did the job. I was very happy with the result. The service was well worth using.

After ordering the wrong replacement legs from Amazon for my neighbor’s Vizio TV, I went to Vizio.com and came across JustAnswer. I chatted with an associate and he found the correct legs, available from either Amazon or Walmart. I chose Amazon (this time the TV model number was used), and am awaiting delivery. All this just took a few minutes and I am pleased for the quick response. I did have to provide credit card info and pay $1 for speaking with an associate, but it’s refundable.

** was great! She was very helpful and courteous. We had no experience with antiques and Tonya knew what to ask us! It was obvious she was knowledgeable. She also gave us information on where we could sell our furniture.

I suddenly couldn't move without extreme pain in hip similar to having a broken arm. So I tried Just Answer as no-one else could/would help. I still couldn't do anything except rest but I had a rundown of the probable problem. It turns out to be a pulled muscle. I'm grateful for the help.

The gentleman was very polite and when the 1st idea didn’t work he came up with another idea and thankfully it worked. Instead of having to cut a wire which would have been permanent we just had to pull a fuse.

The wifi icon on my pc disappeared after I accepted a Windows update request and ran the update. I tried 5 options I found online using my phone, but none worked. The person who walked me through how to get it back within 3 mins. They stayed with me while I rebooted and it came back. Saved me hours of time and possible charges to take my computer in.

The information I received was very useful on removing a person that had broken his lease and we were starting the eviction process. After showing the renter the response we got from the lawyer at JustAnswer he moved out voluntarily and saved us having to go to court.

It was my first time and was very happy with the appraiser Dan. He gave me a lot of info and was so nice. I’m looking forward to asking more questions and using the service for other things categories. Thanks.

Mechanic was spot on and very professional and courteous. I was not very happy with my contact agent. I was told about the 1 dollar fee to join but nothing was ever said about the amount per month. I prefer that we cancel this agreement and I would like my money refunded because I can’t afford a monthly fee. Thank you!

Everything I have inquired about has been answered promptly, courteously, and thoroughly. I have been very pleased with the answers I have received. The appraisers are most helpful, even when I haven't a clue what the item is! I have asked about a range of items, and each have been researched and information delivered in a way that I can use. The price is very affordable too!

My old printer quit working and I bought a new HP printer. When I installed it the completion of the installation had to be done with the router and computer as the printer is wireless. When I went to hp123.com as I was directed the technician told me he could not install it since I had corrupted driver files and told me I would have to buy a $500.00+ tech progam before he could install the printer. Other computer people also wanted to jump on the bandwagon and sell me multiple programs. All I wanted was my new printer to work. I hesitated, but signed up to JustAnswer. The technician from JustAnswer heard my dilemma and fixed my computer and got the printer working for no charge as he felt sorry that I was getting played by Hewlett Packard and the system. Thank you JustAnswer. I'm very happy with your service : )

After changing the timing belt on my 1999 RX300 I could not get the car to start and run properly. Victor the technician helped me find an ECM module ground I had missed connecting. I am an experienced technician with a background in aviation maintenance but not a Lexus tech. I found it really helped having an experienced Tech who knows my car on the other end of the line. I am very happy with the technical support I received and know it definitely helped me solve my problem.

ObjectsConservator1 is a great appraiser!! I learned more than I expected about my table. He’s very knowledgeable and quick with responses. The table was worth more than I thought! I’m glad I found this site! I will be back with more items! Very pleased!

I liked Just Answer because I am not tech-savvy. I am a 71-year-old lady and I wanted to cancel my membership and Just Answer was so nice about it. I didn't realize that I had push the button for 46.00 and I thought that I didn't do it. So for anyone that looking for an answer Just Answer is great.

My elderly husband got Covid and I was getting conflicting advice from friends, online, 811 nurse. Since he has so many other issues I wanted to go to emergency but he was hesitant..Upon the quick response from your doctor we went immediately to emergency and we are both feeling less stressed now.

Renz assisted me for well over an hour!! He was patient and helpful and went over and above!! Well the problem was a website one. Just one thing for next time…He did recommend clearing everything off my phone without me knowing that I would lose everything. Fortunately I hesitated, and didn't do that. Thank you.

Called the help number on my Maytag washer found online. Just Answer personnel immediately got me to the right person who helped me reset my washer within 5-10 minutes. Did this texting back and forth. I had the option of talking live and I would have chosen that option, this option does have a nominal cost, but I never figured out how to do that. So I continued the texting and it didn’t take long at all to fix the washer. Would definitely use this service again.

The card was showing as used but the person I gave it to was trying to use it to help pay a bill. It kept saying that it was faulty. The lawyer I contacted through Just Answer gave me instructions on how to look at the card through my computer and Google and the problem was solved. I was able to delete the card and purchase a new one for the person I was trying to help.

Printer was trying to print, then would shut itself off then turn itself back on, repeat. I had to unplug it. You all saved my day by having me do an factory reset. Perfect!! Now it is running normally!! Thank you, thank you!!!

The tech representative for Just Answer explained exactly how to do the job and pointed me to YouTube clips showing how it's done. He hit the mark right on the nose. He even pointed me to the cheapest price for the part. I got the part, followed his instructions, and the job turned out to be easy enough for me to do it, and I'm not a very good handyman kind of guy. Just Answer saved me hundreds of dollars in repair fees by showing me how to do it myself. THANK YOU JUST ANSWER!

** was outstanding. Answered all my ?, he was quick to answer and very professional. My experience was a great one. Thank you ** for all your help. It was a pleasurer working with you. He gave me tips on how to make my job easier and save time doing so. It was one of the best experience I have had, thank you Just Answer for having people like ** on your staff.

Thank you so much for answering my questions about my chicken Anastacia, it was very helpful. I had no idea what was going on with her, but Dr. Michael ** took the time to explain his diagnostic about Anastacia's illness. I am very thankful for his help.

Due to supply chain issues cannot get prescription cat food for my cat. I was wondering if there was a good substitute or other options. I got my answer and now can move on with a good plan. Thank you so much.

I sent a query to Justanswer.com expecting to get charged a base fee. I was charged $89 as a base fee but now see that I am being charged a monthly "membership" fee of $89 through my credit card. I got a phone call from a representative who gave me one answer and an online respondent gave me a completely different answer. I am not at all happy with the service and what they have charged me!!

After seeing my negative review on ConsumerAffairs, JustAnswer did the right thing and reimbursed me for the additional month. So kudos to ConsumerAffairs.com for that, and semi-kudos to JustAnswer for belated fixing their screwup.

I have a question about using my MS 365 Office email storage towards my personal Hotmail. I was asked to chose to pay $2 for a one-time answer or a monthly subscription of $66. I chose a one-time fee of $2. I got a tech who could not provide me with an answer. I got suspicious. I called JustAnswer and asked how much I was charged. I was told that my membership was cancelled. I called VISA and was told I was charged twice, one for $66 and one for $2. I was advised to write to Justanswer to ask for a refund. If I do not get my refund back in 15 days, I can launch a complaint review against JustAnswer. I will just do that. I will not let such a scam company get away cheating people.

They reached out and refunded the pending charge.

Was told to clean the combustion chamber to ensure it was clear. While doing that I also checked the air mixer tube and found an almost invisible spider web. When both were cleaned, the heater started and stayed lit. Thank you!

Matt was the just answer helper he was in England so time difference was a problem. I set out what I had done on the truck and he came back and suggested it would be worth trying this adjustment. I tried it and bingo we were on the right road. After more adjusting we were able to rectify the problem so he was very helpful in telling where to look. Thanks Matt.

We don’t have many vets who handle exotic pets in my area, let alone chickens. Those select few that do aren’t looking at chickens right now because of avian flu. We recently had an emergency with my chicken needing emergency surgery and we were able to get all the advice we needed for the surgery (my mom has been a surgeon for 10 years) and recovery for my tiny chicken. I have only worked with one vet so far but she has answered all my questions and made this entire process so much easier. I honestly thought I would lose my chicken over mother's day weekend but through JustAnswer she is recovering so quickly and will be out with her sisters soon.

My wife spent a week in the hospital for pneumonia, after the many blood test, was diagnosed with leukemia, at 11;00 pm or later after a long visit at the hospital, I would "Ask a doctor" a question, the responses were quick. And very very helpful. My mind would race with “what if”. The responding, Just Ask, doctors would allow me to relax and process more clearly.

The help I received was very good but did not really solve the issue. I have, today signed in to One Drive with new password and everything is now OK. I must say that Rennai was exceptional in his help and gave me confidence to take various actions. He also was able to somehow release the file I urgently needed. Well Done!

I have the answer about whether the hyaluronic acid knee shots I’ve been getting are really necessary since I have almost no pain. The answer was from a doctor who asked for info about my health and am very relieved now because I have been worried this past year. Thank you!!!

After I correctly asked my original question, I needed to more correctly describe my problem. I immediately had my question answered. I have followed the procedure and will test if the solution worked during our next road trip. I had anticipated that I would have to obtain a piece to mount my GPS on my windshield. Thanks

Dr. ** called within ten minutes, advised us what to do and it worked perfectly. Saved lots of $$ as we were on our way to the ER Vet on a Sunday when we decided to call. Everyone we spoke with was very helpful. The doctor checked up on our little pup. Thank you.

While on my computer at PCH.com I was hit with a vicious message that locked up my computer and said that I should call the number on screen that would link me to Microsoft Windows Support. I knew it wasn’t their number and I didn’t know what to do. I searched for an answer on my phone & found this site, which saved me and my computer.

I was visiting in Salem, VA and did not have access to internet. I have iPhone and Mac laptop. Gary was able to help me achieve access. He was professional, patient and stayed with me until it happened. He gave me good instructions and explanations that I could follow. I was happy to get everything going again.

JustAnswer is quick, reliable and most of all knowledgeable. They were able to direct me to where I needed to be, along with following me while directly on my phone to help. I would recommend to friends and family.

The experience from logging into the site was beautiful. My expert (Nathan) was very fast in sorting me out even going an extra mile to advise me where to get the part replacements, their prices with all the other irrelevant details.

With my first technician, the timing was wrong. When it's 12:30 PM here it's 3:30 in the morning there. The guy didn't get back to me. And all he did was make me download some stuff I already had. Manual, the parts company, that type of thing. The next guy helped me through it and gave me some ideas on how to work on it. He was a whole lot better. And he was in the United States. So that helped a lot. Man, he got back to me at a timely fashion. A lot better than what the other guy did. What I would like to say to just answer people is trying to make sure they're in the same country as you. Maybe you'll get your answer quicker.

I have 13 kittens, all started vomiting with diarrhea Saturday evening. Just Answer advised giving **, which worked to help make my kittens feel better until my vet appointment on Monday morning. Kittens are now being treated for Parvo. Still giving ** to control vomiting.

I was experiencing difficulties with my car's ignition. Sometimes it would turn over on the first crank; sometimes on the 6th or 7th. I was reduced to using WD-40 on the actual keys! Just Answer suggested scan. My local mechanic found starter problems and I replaced the old with new. Now I can hold onto my car longer. THANK YOU.

Very quick response. Rarewares was my specialist and she patiently described many items we asked about and gave an accurate value. I wish she was close to where we live so I could have her evaluate the entire estate. I definitely will use again.

I was trying to replace a piece of electronics and save myself the cost of paying a tech guy to fix it for a high price + his labor fee. I had talked to a JustAsk tech who was able to successfully diagnose the trouble and explain how it could be repaired. I ordered the part and ran into some difficulty detaching the relays. Thanks to the another JustAsk technician that I was able to talk to on the phone, he was able to guide me through the process and troubleshoot in real time. It was More than helpful and a real life saver.

I want to warn people that you could be charged a monthly membership fee without warning or confirmation and the company will refuse to refund you. There is no confirmation of the charge going through when you give your credit card details for a "refundable $2". I had no idea until my bank notified me of the charge. I immediately notified the company by email and followed up by phone call. Buyer beware.

I needed help with the dvd player in our sienna. The technician was friendly and helpful but ultimately unable to help me fix my issue. I did not realize a) the "help" was not $1 it was $34 and b) that charge was recurring, so I paid for 3 months before realizing it. A legitimate business would have refunded at least one of my mistaken charges. They did not. I will not use them again.

The first page says "Join for only $1. Cancel anytime" but you have to scroll down to see that there is a $60 monthly fee. Pretty deceptive not having that in the same paragraph. They say it's in their terms and conditions but it'll get you if you don't scroll down. I know they will probably fight back and say I scroll down or read the terms and conditions I would have seen the $60 a month membership fee. Ok, so why not include that in the first paragraph? Are you thinking people may look at that and say never mind? Sneaky sneaky. Unfortunately, transparency is so hard to come by these days. By the way after you ask your question this is what pops up: "OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Lawyer about your situation and then connect you two". Continue >>

I have had this tv/radio/phonograph for over 25 years. My aunt gave it to me when she had to move to a nursing home. I had tried many times to find its worth, if any. No one knew anything about it including people I asked at the Henry Ford Museum. Within hours I received all the info I had hoped for from Jeremiah. Thank you so much.

It was so frustrating with TurboTax this year. My question was to ask where I enter the sale of second property and why this entry was not coming over in a state return correctly. The agent was fast, pointed me in the right direction and fixed my problem. The follow up was excellent. Thanks to JustAnswer for the help when TurboTax kept cutting me off and had no idea what the problem was.

Years ago my purse was stolen, my Social Security card in it. I have found the perfect apartment and the rental agent insists on seeing my SS card, so I went online to order a replacement. The government site is confusing (big surprise!) so I found help in JustAnswer.

Jack was spot on in getting me to focus on the real issue. Will be replacing O2 sensor, this should solve the issue of too rich and more recently too rich on left side of LS engine. My next step to replace both O2 sensors. I will be using this service again I am sure.

Curtis, was very helpful, and I believe that I received answers to my questions. Curtis was going to send copies of the Club Car manual for my review when I went back to work on the cart. I hope to receive the copy this morning I plan on working on the cart this afternoon. With the electrical portion of the manual and if needed I plan on seeking additional help if needed.

This site is accurate and professional. I recommend. Doctors very kind and patience. You get a full details about your medical query every time. This is your friend on the website for what you want to know about in different topics.

I had an Apple problem and needed to talk to someone about it, I was told (robot) voice that. Just Answer would charge $1 which would be recovered later. I must not have heard there would be $46 charge. I entered my card info against my better judgement. First a $46 popped up. I hung up and called bank To freeze my only credit card to prevent any further charges. Jeff from JustAnswer said he read my request and it was an Apple problem and he would refund the $46 charge to my card. I greatly appreciated his offer and help.

I wanted information from my dermatologist's office that would have cost me $90 for the office visit alone. The prescription I would receive only cost a few dollars out of pocket at the pharmacy. I now know that I can buy an OTC product without the expensive office expense. I am well pleased.

Late on Saturday night, I was given very good advice on how to help my cat Azalea who had been vomiting much of the evening. I was told to get ** or **, the amount to administer, and any questions I had were answered immediately. I was also given a list of Vets in my area. On Sunday, there were follow up texts about Azalea's condition. We have since been to our Vet and awaiting blood work. Love you guys!

My elderly and diabetic rat terrier had a first-ever sudden seizure as we were trying to maneuver our way home through LOTS of foot and car traffic after a big parade for the NCAA basketball champions! We didn’t even go to the parade, so my dog wasn’t overheated or anything and we were just driving through town. I had absolutely no idea what was happening or how to help and the person on this hotline was great at walking us through what to do during the attack and on our drive back home. Also told us why she was still “odd” after the seizure ended and what we might expect to see later that evening. Really helped us to remain calm and get through this and our little old lady has been her same sweet self ever since this scary incident!!

Grandson had a high fever and the physician answered quickly, and very, very helpful and comforting in my questions and gave super advice! Will definitely use again, no waiting for Dr. to call me back. Son was on hold with his physician and I got a answer before he was even called back. Wonderful service

I installed a new print cartridge and kept getting an error message that it was faulty. When I put the old one in everything was ok. The tech told me to return it to where I purchased it even though I no longer have the receipt. I did this yesterday and was given a new cartridge which works properly.