JustAnswer Reviews

My Chiweenie ate his flea collar.... Was vomiting every 10 minutes. I was connected fast to a vet and she kept me calm and got us through it! By morning he was back to himself! So thankful! Saved me hundreds of dollars!

Dr. Mike is an extremely knowledgeable expert! His professional guidance saved my pet chicken. His expertise is tops amongst bird doctors! I’m so happy to have found him! He was very reassuring in my time of distress.

My TV was acting up and Rafi provided troubleshooting steps to quickly help make a determination that the TV was in need of repair. Ended up getting a new TV but the person that took this one was excited to try to repair it on the cheap.

The vet that contacted me about the question I had about my dog Zara was right on point. Took her to the vet where I live the next day to have her looked at and she definitely had something called pyometra which attacks the reproductive organs. She had surgery on Wednesday and is home now recovering.

Hopeless & a rip off. Accident my thought they were A company was dealing with as their details. Came up below it. Big mistake as this place answer it & said $2 to help out. Still thought it was ebay. Thought it was odd. Then said $2 & thought what is going on. Gave my details & then realised were also charging $66. I then hung up immediately. Then knew it was a scam as ebay wouldn't do that.

I errored in giving Patrick ** a one instead of the five he deserved. I have taken out the rear cargo door upholstery. I can get access to the latching mechanism. The radio hole gives me access to the whole mechanism. There is a big yellow Styrofoam plug in the lower hole. I am stopping there and taking the Van to a mechanic. I'm thinking that shop might be able to figure out my problem from there. I am now more knowledgeable about the rear door latch from the help Patrick gave me. THANK YOU.

I needed to know since I have breast cancer & I'm only on hormonal therapy, can I have my spinal surgery. The oncologist felt I needed to be on chemo since hormonal therapy is longer. I agreed with him. Currently waiting for a second opinion.

I was very pleasantly surprised with the level of service the veterinarian provided via messaging. She even checked in the next morning to make sure everything was okay. She provided clear instructions on how to induce vomiting and how to monitor going forward. Not to mention, we had a great conversation and found we had so much in common! It was actually an enjoyable experience through a very unfortunate circumstance!!

Both the Veterinarian Assistant (1st point of contact) and the Veterinarian (referred by the VA) were extremely knowledgeable, professional and kind when I signed up for JustAnswer.com after midnight when our dog was vomiting and had multiple extremely loose stools. Riley Grace recovered completely and the $1. fee to join and initial month subscription of $29. was a much lower cost than the Animal Hospital in NWA. Contacting JustAnswer.com was so much more convenient from our home. Riley is also an Isabella genetically, which causes her to be extremely sensitive to overstimulation. In addition our dog is a PSA (Psychiatric Service Animal) for my husband. We take her to a local Veterinarian for her annual check-up, etc. However if we need assistance after hours we will definitely contact JustAnswer.com for assistance!

Kittens sneezing, runny nose. The vet explained what I should do and within a day the kittens were starting to eat better. I’m sure they will fine. The process gives you peace of mind needed. I recommend this Online Veterinary for sure.

I was worried and the info I found said mushroom poisoning sets in quickly. The vet put me at ease after I described the incident. He said he'd be available for 4-5 hours for follow up. Luna was fine and I gave him the update. It was nice to have a real person to communicate with when you're worried about a pet and no one else is available.

I was given several areas of information that were never given to me, even by an attorney that had been hired to defend my case! I am thankful for finding this site! I would recommend this format for anyone searching for some direction to look for what the law says regarding their cases.

The problem was with my elliptical machine (Smooth Fitness CDE 3.2). The software wasn't working. My question wasn't exactly answered but it was close enough that I was able to figure out what to do. The followup afterward to ask whether I was happy was intense, to a fault.

I signed up for JustAnswer seeking advice on renter's right laws on May 2nd 2022, less than two weeks later I got an email that suggested I requested that they cancel and close my account but when I went to their site I was banned? I emailed JustAnswer regarding the mistake and they didn't respond to me. I filed a complaint with the BBB and they responded there and after a few back and forths they agreed to reinstate my membership for the two weeks I paid for. They never did that and lied on several platforms I left reviews on and even refused to acknowledge their owns terms and conditions which states they are supposed to refund me if they cancel my membership under any circumstance.

Unable to go to sleep with light to moderate chest pain I got online and began a dialog with Just Answer. Having very good health I was not used to this discomfort, fearing of course a possible cardiac event. Just Answer asked for information and concluded that I likely had torn pectoralis muscles from some late afternoon activity, suggesting that I take some over the counter medications for pain and swelling. The diagnosis was correct. 36 hours later the discomfort was 90% gone. Outstanding service. I received a phone call from Just Answer after the online session. Very professional.

Found age and estimated value. Excellent. Response was quick. Found age and est value. Really appreciated the time spent on researching my items. I had spent a lot of time trying to find something. This just the service I needed. Thank you.

Expert confirmed my specific thoughts on what was wrong when I'm driving the motorhome and my 12 volt vehicle power blipped off and back on on bumpy roads. My motorhome is a 1996 and grounds get corroded over time. I merely went under and through my motorhome looking for ground points, and cleaned them up and securely fastened them back. No more blips.

Yes, I will recommend Mintmobile to friends especially my Canadian Snowbird friends. I am not technically savvy on phones but over the course of 24 hour period including eating and sleeping, I was able to switch to this provider with only the help from "Just Answer" and the video that the app suggested. It is the first time I have been able to do anything like this. I'm pretty proud of myself for getting it done.

Hello,

Caught my puppy moments after ingesting gum containing xylitol. Quickly found this service and within 3 minutes was texting with a vet. I would never have been able to reach my vet so quickly. I was given incredibly thorough advice to not only cover the next 30 minutes, but what to do over the next 2 days. I am so grateful this service exists!

I couldn’t unpause my Brother printer. Your expert was fantastic, took a lot of time and trouble, nailed it, and very pleasantly too. It works now. Made a big difference to me personally and to our small business. He was scrupulous and painstaking.

Dr ** was awesome and informative, friendly and knowledgeable. The phone system is glitchy though. I got 2 calls that stayed on hold forever, meanwhile the doc couldn't get through. It was easily remedied by the doc as he sent me a message so that he could provide service. So big points for actual care, and a lost point for infrastructure failure. I will use again.

I was switched to you by NBC, the switch was suppose to be free so why was a charge of $46.00 posted to my visa? All I wanted to do was cancel my Peacocktv account which still hasn't been done, and I haven't been able to log into Peacocktv even though I have done everything your Techs have said was suppose to fix the problem

The vet was spot on and gave me some good practical advice. The wait time was pretty long, but it was also 1 am. It was also not an emergency situation. It was just more inconvenient than anything. I would recommend them again for non emergency situations.

The tech was able to answer my question because the instructions that came with the unit were obviously written by someone that was unfamiliar with the English language. The microwave does as advertised once you understand how to use it. Please re-examine the instructions that are included with the unit.

While my expert was unable to help fix the issue, he was honest about my chances of anyone being able to! I hadn’t realized how old my treadmill was - 15 years - so the big issue would be finding parts. I have decided to find a replacement treadmill rather than put money into this one. I appreciated his prompt response to my questions, and his candor.

Alana **

Appraiser was awesome & timely with all responses! I was confident with her appraisal. I messed up the pictures & she got me where I needed to so she could complete her assessment. I have added her my favorites! I was very pleased with her quick work.

Would like to thank you for the prompt response to my problems. This is a worrying problem with my headlights turning off while driving which is not consistent. Also the forward launch warning that only happens maybe every 3 months only happened about 3 times but is worrying. Hoping to get to a mechanic ASAP. Thanks again for your assistance.

I was unsure if my dog had ingested some D3 vitamin. After Googling subject it sounded potentially serious. After speaking with Dr. Kara we determined it would take a lot to pose a problem. The relief was well worth the time and effort.

It's been a great experience 'til now. We have not finished with issue yet. Waiting on parts 'til now. It is been a pleasure working with JustAnswer tech. Very smart at what he does. Thank you for connecting with him.

I had an issue with a new thermostat installation that would not work. After several texts back and forth the technician walked me through the correct wiring at the thermostat and furnace board. He finally pointed to a wire that had become disconnected. After that was corrected it worked fine.

I had a very specific car issue and the issue was not available from the car manufacturer or any online forums. The answer I got was surprisingly detailed and accurate and helped me when no one else could. I was also guided along the full process while they were quickly trying to find a specialist for me, assuring me that it was being looked into. Very impressed

I joined the site to ask on question and was forced to get a membership which the site led me to believe would be 5.99 for the first question (and month of membership) then after that it would be $60.00 a month. Well, that's not what happened. I got charged $60.00 for the first month. When I called to correct this mistake, the representative said, "Oh, I don't see here where it states you should be charged 5.99 then 60 after that first month." I told her that I had just registered, this was my first month and that was the price quoted to me then."

I asked for a refund. They said l had 2 option. I told l wanted the dollar plan and they refused my request. Not fair. I just asked one question over a chat only to 5 minutes and now they are making me pay for a five minute chat.

The appraisal was fine and I had already looked on Etsy and eBay. But I thought An antique wedding shaped in excellent condition would be worth way more than what the last appraisal is. I thought they would have went up in value more than a couple of hundred dollars. But I know that Is not the appraiser's fault.

Great assistance to figure out why newish KitchenAid dishwasher was not working. I barely know how to remove screws and was able to undo panels, drain water and get it going again. Super helpful directions all through text for a great price. Highly recommended!

It did not take long for me to get the answer to my question. When I asked the legal status of my problem, he replied very quickly. It was so much easier than making an appointment with an attorney. More than likely, that would take much more time and probably cost me a lot of money. I will use this service in the future.

My little Chiweenie (under two pounds and about 3 months old) ate a red grape which I found out is potentially fatal. The doctor had me go get activated charcoal to give her. We did and she perked up soon after. Thanks for your awesome help! You saved my baby.

After several personal attempts at correcting a audio/video synchronization on my tv, I called Just Answer for assistance; and not only did the technician help me to figure out the cause of the problem, he also assisted me in correcting the issue within a few minutes time.

The gentleman that helped was very pleasant and did a great job. I will say your advertising is very misleading. You advertise $1.00 for a week. When I paid it was $47.00. I also paid an extra $39,00 for the gentleman that helped me. I feel his fee was worth it. Do I get a refund of $46.00?

The expert answer my question quickly and give me a peace in mind. He also offer me ask more question if I want to. Do not mind about your money because you can receive answer from expert in many fields. Thank you so much for your service.

Very knowledgeable lawyer, gave me excellent advice about a thorny legal matter. Timely response, pleasant demeanor, accurate references, listened carefully and confirmed that he understood my issues. I would definitely use this service in the future if I have other issues. It was very convenient to speak to a lawyer in the state that I was interested in.

The technician I was working with was very helpful in getting me a link to resolve an issue. He stayed with me as I had further questions to ask of him. I would definitely use this service again in the future.

Please be careful if you want a 1-time service. The $2 service (in Canada) is a false claim and you will be billed a monthly membership. I wish I had consulted the BBB's website prior to using their services since there are several complaints with this same issue: **. You will be automatically billed $66 CA even if you just ask a question, limited the service to text only, and didn't register for the continuing service.

My dog had swallowed some pills and I called this service to find out how to help her they charged my account but never responded. They charged an extra 28 for a call but then texted that was not available. They stated the vet would text me help and send an answers but never did. When someone states they will help in an emergency then never does but takes your money is the worst form of fraud I can think of!

Jan was an excellent source of legal information and ideas. She answered all of my questions clearly, was very well versed in California laws, and was kind, thoughtful and patient throughout our conversation. She gave her honest assessment of the possible outcome for my situation, which I greatly appreciated. I recommend her and the website to anyone who has urgent questions that need answers!

Look I didn't know think kinda thing was real, there is so much help for anything. Thank you, everyone needed to be treated like a human. I paid for it, and then I wrote in my issue and within minutes.

I had a cardiology question and @the-good-doctor answered it quickly, helping reassure me that all was good. He asked a range of questions to get the correct information and then reassured me that I had nothing to worry about. It saved me an unnecessary trip to the doctor for what was a small but worrying issue. Well worth the monthly subscription to me.

Austin was very helpful & was on the spot with the problem. Appreciate the help. He was very helpful, knowledgeable & patient. Will definitely use Austin again or Just Answer for their knowledge & convenience of working with them. Well Pleased.

The ad says for a $1, you are charged $28 though, that's a bit concerning? However My appraisal was good. Dan was a pleasure to text with. I will continue to use this service for now. Dan was knowledgeable about my item.

Only one thing that I would like to mention I’d ask for a natural doctor for Dogs a veterinarian. I waited hours and even called and I still never got a response for that one. Also are there any natural doctors for people too? A lot of people are in herbs and vitamins. It would be nice if you could add those specialist. I know a lot of your customers would appreciate it. But all in all all the people and specialists and doctors that I did talk to were very helpful. Very professional, very kind.

Our Siamese suddenly started having diarrhea and was very distressed. I called 5 vets in the area and could not get her seen for at least two weeks. I had a live-chat with Dr. **, followed his directions and our cat is back to normal. We were perplexed because she is an inside cat and has had the same diet for years. We found she partially ate a toy!

My experience was great! My appraiser was thorough and to the point. Worth $28. Would definitely use this service again. The painting has been in the family for a long time. I have passed it down to my daughter who is the fourth recipient to own the painting. I will use this service again.

I became somewhat confused in receiving both emails and text messages to get myself registered with you. However in the end that was sorted. I am glad that I could use the app to chat over as texting from my end wouldn’t as I don’t have international call or text access on my phone as I am based in Australia. I believe this time difference may have impacted on the response time however I believe that is understandable. It may prove difficult in the future if the technician and myself are missing each other due to time differences however I will tackle that issue if and when it arises. The quality of the response I received was extremely helpful and James was customer focused. Pity you didn’t have listings of repair agents in my area however Google sorted that out. Overall very satisfied with the service. Regards Clinton

On Aug 24, was I leaded by an advertisement to this company’s web page which lured me to pay $2 to sign up to ask question. I agreed with the $2 fee and paid another $89 to have a call. Once I found the company can’t offer me any help I canceled my account successfully the same day on Aug 24. Three months later, I recognized I was charged for $86*3=$258 for the membership which was not accepted by myself with my intention. I was shocked and logged in my account to check, guess what happened? The magic! The company sent me a cancelation confirmation email immediately even while I didn’t do anything except LOGIN, to blur the view in my brain that the cancellation I successfully did on Aug 24 is just an illusion. What a meticulous thorough trap!

The technician Randy diagnosed the problem and told me to get a part. The parts have been ordered and will be delivered in a few days. I gave Randy 5 stars because he replied within a reasonable time and he also gave me the part number of the part. Also we had follow up communications which is positive.

Jason knew precisely what to do to resolve my Windows 11 question. He was efficient and accurate and resolved the issue in under 5 minutes. He was also courteous and respectful regarding my time and knowledge. I strongly recommend Jason **.

I signed up for a 1 week trial for $5. The first day I asked a question and was not satisfied so I cancelled. They charged me $66. I have an e-mail saying 7 days is $5 unlimited questions and answers. I have spoken to 4 "customer service agents" but they just repeat the same policy and don't even answer my questions, both on the phone or through e-mails. When showed their agents the e-mail they didn't bother to comment. One of the worst customer service experiences I've ever had. I can accept if I didn't read the fine print but it is very clear and they confirmed it in an e-mail to me before changing the rules. Complete joke of a company, beware.

A few nights ago my dog ate some brownies. Thank God for Dr. **! He was so caring, knowledgeable and helpful!!! I will Forever use and recommend this service!!! I wish Dr. ** could be my dog's vet :) Forever grateful! This has to be the best service for animals out there! Keep up the great work!

When my microwave oven stopped working, I wanted some guidance before calling a repair shop. I prefer voice rather than text conversations for complicated issues. JustAnswer.com gave me the choice! Within minutes, a professional called me back and ten minutes later I had all the guidance needed to deal with a local repair shop. He was able to tell me what probably broke and how much it would cost to be replaced vs replacing with a new oven. I greatly appreciated this valuable advice.

I am a senior citizen in Canada who accidentally clicked into becoming a client. After 2 payments on my credit card for the service I didn't need or want I contacted the service and asked to be removed from the service. It was done within minutes! Thanks.

Austin was great! Accurate and professional. The board went out on the dishwasher and we went through a process of checking and confirming the problem. He supplied the answer and the correct part that I ordered after I couldn't locate one in the San Francisco Bay area. Price was good, and the Youtube tutorial was perfect. After the board arrived it took me under 30 minutes to start and complete the repair. Thanks.

Both of the appraisers were very helpful with the information they gave me about two separate groups of whiskey bottles I have. Both were from the Jack Daniels family. The two brandy items, I hadn't been able to get any info about.

My furnace fan would not come on. Rob guided me through several electrical tests and found the problem.. Before I could even thank him he had sent the exact part number and website to purchase . Excellent service and saved a lot of money and time. Thanks Rob.

Very speedy response. Some confusion as it is not easy resolving internet issues using only a smart phone on multiple pages, but ultimately resolved well with follow-up and some recommendations which were well-received.

Agent was patient and successfully solved my problem. I am most grateful. He helped to restore all necessary settings so that I can now receive and send emails. I was unable to receive the emails or send any for over a week and it was very difficult to function without the problem being solved. I went to Verizon, but they said it was a Google problem. So I called Google and the service representative was able the problem.

I would definitely recommend it to anybody that has any type of pet! Whether it be cat, dog, bird or reptile they are so helpful in each and every one of them. They are quick on response when reached out to. You can like your vet that has helped you so you can message that one every time. Makes you feel so much more comfortable instead of having to explain each time. Each conversation is automatically saved so you can look back and re-read the helpful conversations. You can make it so that you receive an email a text and notification from them on the app that you have been responded to.

My issue was addressed quickly and correctly to my satisfaction at a reasonable price even though the answer was not in my favor. It led me in the right direction to focus on where the opportunity might lie to resolve my issue to my satisfaction.

I was told a part for my GE monogram fridge over 20 years old was not available. I asked the question whether or not it could be fixed. I was sent the information and a link to a video on how to do the repair and a place to obtain the part. Success as the repair was completed with a bit more effort than the video outstanding!

I had my computer in for repairs and they installed a new hard drive. All my data was saved but my programs had to be reinstalled, and I had to buy new versions of some of them. In several cases I had problems reinstalling. I have no idea which of these various programs this survey refers to, but since everything is working now, they must have helped.

Thank you for having experts available when no one else is. Will continue to use Just Answer for future needs! My little dog got a skin infection and was prescribed very strong antibiotics. Unfortunately he was one of the few that got very bad side effects from the medication and he got really sick on us. Thanks to the great vet professionals I was able to help my little dog feel better.

My furnace wasn’t working and it was in the 50s in the house. My HVAC technician walked me through almost 5 hours of instructions and troubleshooting. We finally figured out the problem and My heat started working. This saved me a lot of money and my furnace is a necessity considering I live in Northeast Oregon and it gets very cold here for a long time. I was worried I wasn’t going to get somebody to come look at my furnace for a few days so I tried this site first and it worked very well. I am very happy with the results and the patience of my technician.

The picture went off on two of my tvs. I called my cable provider and they referred me to Toshiba. Then I was able to restore the pic on one. I thought I was going to have to replace the no picture one, but then I accidentally got to JustAnswer. They did some troubleshooting and told me the problem was with my cable box. I called my cable provider and they sent me a free new box. Problem fixed. Thank you!

Michael was very patient and knowledgeable. I had tried to fix it myself by uninstalling and reinstalling, however it still would show up encrypted. Apparently the Windows link for the template was broken, Michael was able to go through the Mac link and create my template in Windows. Very appreciative he could fix my custom template issue.

Unit would not defrost. The suggested part was the answer and the video provided made the repair easy. I highly recommend this service. The reason I contacted you was because I could not find a repair person to come to my home. You were a lifesaver.

Was told I would be charged $1 and it's refundable. Was charged both $1 & 46$, two separate charges. They then refused to issue a refund and said they were "clear" with their price of 46$. They were not and I have a screenshot proving as much. Keep in mind you can dispute the charges with bank to ensure they don't get your money. Deceitful!!!!

My 5th wheel RV heater would not ignite. Robert, the technician for my case, gave me several items to look into and a thorough explanation what is happening. His advice paid off and I was able to get our heater working in time for the cold weather. His advice was spot on!

EEOC, I had to file on time. Great advice. Osha needs to know as well, I need to file it. He gave me the link, so that was perfect. The other case was selling my cabin on a bloom payment, it burned down Caldor Fire. The buyer had no fire insurance, yet it was in bold she carry fire insurance. Breach of contract on buyer. I think errors and omissions=real estate insurance., He said no, it was my responsibility. Grey area for me, but happy he said no. Case law agrees with me, but its just because one lawyer said errors and omissions on my realtor., but he look at the contract. Broker, my realtor, her real estate agent are responsible. Her realtor provided with a dead beat client, set me up on false statements, I relied on his statements she was responsible.

So the attorney that helped me was very helpful and said the $2550 wire transfer was a scam. So now today Oct 19 the delivery agent ** says the customs guy stated that the tags were expired and that they needed another $8000. I’m blocking both Fletcher ** and Nelson **. You predicted that this was a scam.

My bulldog ate my diuretic pill I accidentally dropped on the floor. It was a Sunday and nearest ER vet was an hour away. I was panicking! I got online and found JustAnswer. I was able to have my concerns allayed by a veterinarian within minutes. Very professional and caring! I highly recommend them.

I was given excellent knowledge and advice. My little Terrier had severe, bloody diarrhea and we we're extremely worried as this was happening over a weekend when our vet was closed. We were able to help him and get him into vet first thing Monday Morning and have him treated for Gastric problems (as described to us by your virtual vet) We will most certainly tell all our friends with animals about your service. Thank you!!

My 2007 Club Car Precedent golf cart would not move. I explained what happened and Curtis nailed the problem on first try. Quick response and Curtis was accurate in that is was probably the Fuse that is hidden in the box that contains the solenoid and controller. It was not easy or quick to access the fuse so that I would replace it, but it was great knowing that I was not wasting my time guessing as to the problem.

Your service was fast, courteous and effective. However, it was noted that a charge of $2 would be imposed and later found out it was actually $66. Still a reasonable amount to get my computer up and running again, thank you.

My refrigerator stopped cooling the top section altogether, while the lower freezer was far colder than the temp setting. Mathew ** immediately diagnosed the problem as an internal ice blockage between freezer and refrigerator compartments. He recommended merely unplugging the unit for 24 hours to allow time for the ice blockage to melt. To my delight, he was right; it's working perfectly today.

This tech really knows his work and really helps get my laptop back in a speedy recovery. Before all this and it was taking me forever to get sign in. Not anymore and he resolved the problems. I am glad that I asked for help and definitely will have them again if I have any more issues. Thanks again and keeps up with great job!

The agent I worked with was right - it was my colour cartridge which stopped the printer from working. I took it back to the Ink Jet store and it was changed so my printer is now working fine. Thanks again.

Excellent info from my tech, my abilities limited the end results! No fault on the part of my tech, but professional rv electrician (hands on) will be necessary. I would definitely recommend your service to any rv’er that I run into.

I wanted to know what my legal rights were and what the law is concerning my neighbor’s aggressive dogs. The dogs attack the fence when we are near and bark at us with anger. The large German Sheppard got into our backyard and chased me into my house. Just Answer advised me to report the matter to animal control and to make a police report. Animal control was very concerned and warned the neighbor.

Frank is very knowledgeable and immediately comes up with appropriate test procedures and has help me quickly solve two problems now. Neither one was just a simple problem. All of your other auto repair experts have pretty much just wasted my time. As long as Frank is on your service I will ask all of my questions to him. He is by far the best auto expert.

Their website claims you can sign up for $1 for free trial. This is TOTALLY false. Once you sign up, if you ask any question, they charge you $46 immediately. They are VERY deceitful in their practices and scam you into taking your money. Don't claim to have a trial if you don't. Very frustrated with this company.

I wanted to ask a legal question on this site. It said the fee is $2 and asked for my credit card. They have informed me that after the screen that said $2, I agreed to $86.00. I did not see anything that said $86.00. I asked my question in great detail (2 paragraphs) and received an instant BOT answer. Then I received an instant BOT text to my phone. I replied to the BOT and it gave me a another reply that said "to answer your question I will require more information." Then another message was sent saying "I will try again later." Then they sending messages saying "Did you receive my answer?" Long story short, I did not get a real answer to my problem. They ended up answering "you can file a claim in court" but they did not even acknowledge my original comments or my case. It was a generic answer that even I could write to anyone on a site. This is silly. They claim their fee is fully refundable and they believe in 100% customer satisfaction but when I told them this is a scam and I want a refund, they denied it. This site should be shut down or monitored by the authorities.

I was looking for help on an app issue and reached out to JustAnswer. My clear understanding was if I chatted online I would be charged $1.00, but if I got on a phone call I would be charged $46.00. I did not get on a call. I was charged $46.00 and when I called was told that it is for a membership which I did not agree to, and they are not willing to cancel the membership and refund me the money. It was a small issue, if I had known it would cost me $46 I would not have moved forward. And, in the end, I had to figure it out myself anyway since the rep who assisted me was not able to resolve it. I would not recommend this company to anyone.

Lev is very knowledgeable on tax subject. He took time to give me all of the answers I need about Net Operating Loss and Ponzi Scheme. I would love to ask for his service again when I have another tax question.

Bruce was very helpful in answering several questions I had on filing motions pro se. He seemed to have read my commentary and was up to speed on my issues when he answered. He responded quickly and came back for several follow-up questions which helped me greatly.

I just purchased a new Speed Queen Top Load Washer and needed to know if I can use high-efficiency detergent. Mark was quick to reply with the answer to my question. The answer was YES!!! Thank you Mark. The one thing I was not aware was there is a membership fee of $40 which they quickly refunded my membership cancellation. Thank you.

Your advice was very well received. I am practicing my communication with my dog. He already reacts in a more positive manner and do not want to bite me. At first, he got very nervous and shacked when he is in my presence. He is much more at ease in my presence, since I changed my tone of voice. Thanks so much.

After talking to your doctor, I called a local doctor and she confirmed what your doctor's diagnosis. I have pneumonia. I am now recovering and feeling better day by day slowly. I just kept thinking it was a bad cold and it would go away on its own but it didn't. Thank you.

I was very satisfied with the patience taken with my limited knowledge of providing pictures. I was very disappointed to find out I had a counterfeit coin but the search must go on. Thank you for your help and I look forward to any future advice on my coins

I could not imagine getting this amazing level of service. I needed legal advice fast and after calling many many attorneys and getting nowhere I was desperate to try anything. Attorneys Guillermo and LawEducator met and exceeded my expectations as far as quality of advice, knowledge and just common courtesy. I was so excited I told my husband of my find and will continue praising this service! Thank you.

Very honest people, I made a mistake which would cost me more money that I could afford and they returned my money. For which I am very grateful. As it makes a lot of difference for the rest of the month.

Very helpful, explained the law very clearly, and took their time clearing up different avenues to take,, would recommend to anyone that has a legal problem, I was impressed with their wealth of knowledge relating to the law in various fields. Cheers.

Lawyer was knowledgeable and frank with his answers—very to the point and explained why. Gave excellent advice and told us how a judge would decide, which is exactly what we wanted to know. Not only offered an expert opinion but offered to represent us if needed.

Information provided was very helpful. Went out of his way to explore what the problem was. The reality was the fact there are two wiring harnesses on that model truck, one for a two wheel drive and one for a four wheel drive.

After some confusion on my part for which I apologise, my request produced the information I was looking for. I now have the printable certificate I was seeking and as a bonus James also sent a printable picture of the bronze plaque. I am delighted with the service and the result. A big thank you James.

My 14 year old female cat developed a lump on her chin. Dr. was very thorough in explaining. Very helpful with my cat issue. Great medical advice and suggestions. I contacted the Dr. (via text) after I took my cat to the vet and he responded right away. Thank you.

I’m new to RV camping and somehow disconnected the chassis battery. I downloaded the “JustAnswer” app, asked my question and the response was reasonably quick and I was up and running. You saved our trip and my sanity! I’m going to tell everyone about this app.

Rick was very helpful and knowledgeable, he answered all my questions! He responded quickly and completely so I could understand in layman’s terms! He even texted back to make sure I understood his answers, thank you.

I had an ongoing problem accessing the part numbers needed to facilitate repairs to my fifth wheel. Cory H texted me the night I submitted my question and assured me he would reach out the following day. He called Winnebago and found out that the parts I needed were substituted from OEM parts and texted me the new part numbers. I have since notified my Service Repair center to advise them of same.

We got exactly what we needed for peace of mind that costs me about just 45 $./month...that I can stop paying anytime I like. We had couples of legal real estate lease contract that we were asked to pay extra $ 1000 to be waved later.

I gave my cat double the amount of medication he was supposed to get and the vet at Just Answer answered my concerns without me having to go to emergency vet during a hurricane. If I ever have something like this happen again I would definitely contact Just Answer instead of running to the vet ER in the middle of the night.

Carol was very prompt & her explanation were clear & conscise regarding the value of my item. I still am hopeful that she or someone can tell me how to sell this item preferably locally in Norristown PA. I am not one to blab on so this is all I have to say A personal thank you to Carol

Had a problem with driver climate control. Technician was spot on with diagnosis and even sent diagram of exact location. I was able to change part and fix problem. Probably saved me 3-500$ if I had taken it to a dealer.

The agent that helped me was very patient and knowledgeable about my problem. Waiting on parts he recommended to arrive to make the repairs he suggested. He told me that my problem was quite common and that his recommendation should solve my problem.

I had an urgent problem relating to septic tank drainage flowing into a neighbouring field, (Whilst In the process of selling my property) since it had been draining that way for over 70 years, and during my occupation for over 20 years, then I was advised a prescriptive right had been establish. The thanks.

My problem was an EGR code P0401. Did all the recommended checks. was unsure if PCM or MAP sensor. ask for assistance, were given several recommendations on what to do. most had already performed. Turned out to be the MAP sensor causing the problem.

It was the middle of the night and my cat was vomiting and lethargic. I was very concerned about him but my vet’s office didn’t open until 8 am. I found JustAnswer after an online search and spoke to a vet. The vet was very patient and courteous. He answered all of my questions and gave me suggestions of how to care for my cat. I am extremely happy that this service is available 24/7. I was very impressed with the vet that I spoke with. I will definitely refer others to JustAnswer.

I had a very unique problem, and his advice was good but not quite good enough. Because after a short while the problem was still there. Finding out afterwards that only my provider was able to correct the problem from their end, but thanks for trying anyway.

My Service Dog injured his nail severely and I gave basic first aid care but wanted to confirm that I could give ** and how much for pain until he could see his vet the next morning. I was connected very quickly with the vet and he was very caring and gave me confirmation that my first aid was correct and of medicine I could give as well as dosage, also confirmed that there would be no interaction with current medication. I was told I could contact him directly if I had any other issues or questions through the evening and in the morning he checked that Jackson was doing ok. I was happy to let the vet know later that he was on antibiotics and pain medication and that he would be sedated and have the entire nail removed as it was severely damaged. I would highly recommend if you have a situation or question that does not require emergency vet care.

I usually am skeptical, but I needed help. I tried out JustAnswer and got an answer from LegalEagle right away. I asked him various questions then was able to call him. My landlord is giving us terminating my lease without cause and LegalEagal gave me resources to contact and the facts I needed.

It did take a little bit of time, but we were connected to someone that really did troubleshoot our problem--our Inverter went out on our RV. We weren't sure if that was the problem, but we were guided along on precisely what to do and the inverter is toast, we have ordered a new one and should be road ready soon!

Never took this dishwasher apart before I made the call. Did not know where the pan was located or how to get to it. I think the expert assumed I knew more about the dishwasher than what I actually know. Ran load in upper drawer today and it worked OK. Thanks.

My dog was hit by a truck on a Fri. afternoon. On Sunday, she still had not peed or pooped since the trauma. I was starting to panic thinking something more was wrong in there. The vet assured me this was normal, to give her a few more days. She suggested some stimulating methods and some foods to try. Sure enough the next afternoon my dog went WELL! Thank you so much for your wonderful advice and reassuring me she would be fine!

The service is very valuable for those who can't afford to have a professional working for them. Those of us who need answers or help push situations we don't know anything about… are lucky to have such a service. As with life, there are some Just Answer professionals, who are not really very helpful. But those who are, when found, are priceless!

My pet was in a situation which I was unsure was an emergency or not (our first cat) and the Dr. answered all my questions and also asked very good ones to assess the situation. It was a real find to have this service’s help at a time when I was unsure what to do.

I am very grateful for the veteranarian to whom I spoke who calmed me down about my sweet dog's odd onset of very bad breath. I feared the very worst, and she analyzed the situation and calmed me down. Had I done a better examination of my own dog, she could have helped me even more! She is in the care of my vet and going to be fine.

Our dog ingested a considerable dose of ADHD medication and the response from the veterinarian was quick and accurate and saved us not only a lot of money at an emergency vet but possibly our dog's life as well. We found this site on a good search. I used it and my husband called animal poison control. He was still waiting on hold for their toxicologist at 27 mins and I had spoke to the vet, induced the treatment recommended and had a few other exchanges with the Just Ask Vet .

We were connected with Kevin, the RV mechanic and he was able to help us pinpoint our RV problem. The response time was very fast and Kevin was incredibly helpful. My husband and I would highly recommend contacting Just Answer.

Thanks to you guys I got the information I was looking for and you guys were very patient with me trying to explain what I was looking for and you guys were very helpful. I appreciate that very much. Thanks again.

Thanks to you guys I got the information I was looking for and you guys were very patient with me trying to explain what I was looking for and you guys were very helpful. I appreciate that very much. Thanks again.

Dr. ** was professional and very attentive. I was very worried for my German Shepard/Lab. She’s 11 years old and gets arthritis medicine twice a day. She ended up being given the pain killer 3 times that day and her primary vet has expressed how dangerous this can be for dogs. We were given feeding recommendations until her tummy calmed down as well as Pepcid. The doctor followed up with me the next day and I didn’t have to wait more than about 60 seconds in any response I received. Wonderful service!

I was having trouble getting info on cleaning the single cup side of my coffee pot. It took a little while to get the info but it was helpful. I have had my coffee pot for 4 years and I've been very happy with it.

Dryer drain line was clogged and service repair wanted to take the top and front off to look at sump pump. Called JustAnswer.com and Bosch specialist indicated unnecessary and what needed to happen to clear drain line. Saved me from being taken advantage of by service man. Hired a Bosch recommended service and everything went exactly as it should. So glad I asked Just Answer!

Our five year old LG fridge started humming and vibrating, getting louder and louder. Some kind of meltdown seemed imminent. The tech who helped me, Tamar figured out that since the humming stopped when the door opened, it was probably the evaporator fan. This fan can sometimes get coated with ice and vibrate. So the first thing to try is to manually defrost the unit. If that doesn’t work then the fan needs to be replaced (part cost about $70 or so online). I unplugged the freezer and emptied it out, cleaned it up and sure enough it worked. Success!! Ahhh, the quiet… Thanks Tamar!

The software expert was quite thorough and focused on resolving the Google Drive issue. I would use JustAnswer again, if I run into similar problems in the future. The remote feature to log in to my computer really was a valuable asset to getting the issue resolved more quickly and efficiently.

I communicated my concern to Dr Beverely **.. This wild fawn that I occasionally see and feed..When it's not bullied out of her food by older does.. I am worried that a predator will kill her.. I was hoping there is a way I could capture her and take her to a vet that can heal her right hind leg so she could behave normally and grow-up into adulthood... Dr Beverely **...Gave me some suggestions.. But..The fawn is wild and there is no way I can approach her so she will allow me to handle and take her to a vet to be healed.... I sincerely appreciated Dr Beverely **'s advice...And for listening to my dilemma...For which I have no answer.. Thank you..Dr ** for your time and advice..

I thought I was paying $2 for advice, and when I go to my Paypal, not only have they charged me $88... but they have also enrolled me in a subscription. I didn't even get any sort of response to my question. This is completely fraudulent.

Very quick. I got the answer I needed! Very polite and competent lawyer Clay! I'll use Justanswer.com again and again if I ever need it! It is a very good source of legal help in my case! I'm glad I used this service two times already!

I moved into a new home and I wanted to change the door code to a Schlage lock but didn’t have the instructions. I could find an image of the lock online but not the model number. I used the service to access the instructions and he was online to help me with the process if I needed it. It was an easy process and solved my problem. I have a remote key code garage door opener that I may have to use the service again. Two different but similar instructions were found and tried but to no success. I’m confident they can help me when I start that process.

I have used JustAnswer for a few months now and am ever so glad to have found them. They respond in a timely manner. Professional. Compassionate. Concerned. My 13+ year old terrier has been ill and the vet was integral in her care and giving me support. I also had a legal question and used JustAnswer. I had my answer in a few minutes. I’m so glad to refer them to anyone!!

Two of your techs tried to help me with my RV's electrical problems. They weren't able to help. Please reimburse me of the two charges posted in my account. I tried emailing and text messaging you. Please email me or call me to resolved this issue.

The respond was fast and very helpful. I told them the problem and they told me what to look for and they were right on found what they said and fixed it. About 30 min fix. I will be using them each time I have a problem

Courtni was amazing! She found the issue with our account. We thought we had everything set up for automatic payments. She was able to figure out our issue quickly and accurately. She even emailed us how to resolve our issue. I was worried there would be a charge for all of this, and there wasn't. I was very happy with the service provided.

Dr. ** was extremely helpful in answering my questions regarding the TURP procedure. In addition, he responded quickly to my post-operation symptoms with suggestions and calming statements. The system works very well and I plan to use it again.

I got an error message when trying to start my electric vehicle that I must use the parking brake when parking. I couldn't clear the message and the vehicle wouldn't shift out of park. This company found the exact problem described in a bulletin from Nissan. By wiggling a certain relay the problem disappeared and I was on my way. I printed the bulletin and went to my local dealer and am in the process of a permanent fix.

I asked my 2 dollar question about a matter they were UNABLE to find an expert about then on the promise to locate me an expert managed to soak me for about 200 before I finally canceled one of them unable to compete their service... Their response.. "Thanks for your money. You're auto billed whether we help or not." So I took a look at the BBB and wow they're good a this con **. This JUST in san fran reporting area... DO NOT USE THEM. They will happily take your money. Service is secondary.

This company is a scam! Don't work with them! They charge you, they don't provide the service. I wouldn't even give them one star. That's a shame that companies like that exist and spoil other people's life.

Believe me, Barbara's counselling regarding my tax question was exact and from an advisor who knew clearly the information I would need at tax time. Her help was well worth the money. Her learned help and her knowledge of precisely the issue for which I needed advice and help. Well worth it!

The vet Dr. ** (sp) was obviously very good and cared about my concerns for my cat. He of course could not physically examine my cat. He did however ask all the right questions. He helped me and my cat. Thank You!

Was given this plate years ago by someone from another country. Downsizing and needed assistance in pricing to sale. Your company was prompt and came back with much more information than I was able to find on the internet. Great service!

Excellent service, thank you Rakesh. Your help was most appreciated, as a senior citizen, fixing a tv issue can be most intimidating. But, I know now what I can do the next time there’s a power outage in my area. I really can do things on my own ☺️

I needed an employment law question answered quickly. Lawyer Wendy helped me and answered my question quickly, with great detail. When I had a follow up question, I was able to reach back out to her for further clarification. I will definitely remember Just Answer for any legal question I have in the future.

Scott **, Cat Veterinarian, was Extremely helpful to me with his wise advise in caring for my ill cat! I was extremely concerned and frantic, and he calmed me down by his promptness in responding to my text messages, asking questions!! I can’t thank him enough for making me feel as though I was doing the right thing for my cat, because I was panicking and was considering going to the animal emergency center!! Fortunately, an over the counter medication and canned poultry food was the answer!! Veterinarian Scott ** saved me a huge amount of money and time going to the vet and or emergency room with my cat!! I am fortunate to have had his expertise and his timely assistance in my cat crisis!!

Hostile wife won't share custody since she left me and threw me out her father’s house so I thought I should understand my rights and what to expect from the court. I was very happy with the responses which were enlightening and encouraging. Thank you for this service. It has been and will be very helpful to me and those I know.

My cat and dog consumed something that could have been very dangerous if Dr. ** had not helped me with what to do. It was a late night and I didn’t know what to do. Very thankful and highly recommend!!

I had to find an emergency vet asap. My dog ate a large Reese’s cup and became lethargic. I talked with a vet named Scott and he walked me through what I needed to do to make my dog throw up and get the chop out of his system. It was a long night but I am beyond happy that I still have my little buddy.

They were very detailed with helping me, I bought the subscription and get discounts on numerous things with my kitty now as well! Helped alleviate a lot of stress and pointed me in the right direction, also was prompt when getting back to me after the initial contact.

I had a vintage piece that I had no idea what it was. With just a couple of pictures and some vague information, Luke was able to tell me exactly what it was and gave me information as to its worth and who may be interested in it. Thank you!

Where there is a will, there is a way. With my funds depleted by court appearances, programs and lawyers fees, I didn't know what else to do or where to find answers. I am thankful I came across this site. If I had a question, Joy was there to help me find an answer. Thank you.

My representative provided an excellent answer but as it turned out it was not the right question and did not fix my problem. Please cancel this membership and do not charge my card. Thank you very much. I appreciate the kind and considerate service.

Expert was very helpful and answered my questions about the transfer case. I was told that transmission fluid was changed with the TC but it is not. Now I will have to have the truck transmission serviced. About to pull a trailer and need the truck to be reliable.

I received a very quick and thorough response from the Mopar Technician that I spoke with. He was very pleasant to deal with and spoke to me very professionally. He told me exactly what he thought that my issue was and told me that it was not uncommon. After he looked at the initial input from me, he did some troubleshooting and gave me a good answer. Parts are ordered and I am waiting for their arrival.

I received very excellent help with my problem. Everything I was instructed to do was right on the money. I didn’t get the problem fixed because I don’t have tool to do the last recommended thing to try. I will have to have that done.