JustAnswer Reviews

Dr ** gave me helpful responses for getting the dog to vomit, and for administering activated charcoal. This morning Eden seems to be ok. Will call our vet's office to arrange for follow up testing as recommended. Very thankful for this service, as there were no local vet’s available last night.

Dr. ** was amazing!! And answered all of my questions. She suggested medicine for my cat and I bought everything she suggested and she's already seem to be doing better!! I couldn't be any more happy with her and everything she's done for me!!! Thank you so much Dr. **!!!

It was a challenge & frustrating for me to understand him & I was very angry over the situation of simply attempting to book an Uber for the next day and hit a key and within minutes an Uber was at my door! I’ve used Uber, maybe twice seven years ago so didn’t know what to do so this is when Justin (?) used the right techniques to believe in him, he was going to help me, and he did. Since the conversation I was charged $30 for cancellation fee for a ride, I never intended on having. In case it was to happen he explained the steps to have that charge removed.

Greatly appreciate, the help in finding out how to deal with the issue with my neighbors. Easement through my 2.5 acres and they don’t have room to turn around a vehicle on their property. They have trapped all the squirrels, and believe they are using high frequency devices to keep birds and critters away. My dog is going through a living hell covering his ears in my house weird look on his face. The high frequency is really making him miserable. I have lived on my property 20+ years. They moved from Arizona and hate birds and animals obviously. They made friends with my dog when moving in. He thinks they are safe for him! Absolutely NOT. I took him and had him chipped the day after my place turned dead zone. Absolutely nothing moving that is a living creature on my 2.5 acres. They have an easement through. They don’t have enough room to turn a vehicle around. I’m running into zero answers no matter who or what I look into.

I will give 0 if I can. They said it will cost $5 to connect you to an expert and in nowhere did they mention that you also need to pay $60 for the membership I don't need. They also lock the AI assistant chatbot before you pay so I wasn't able to clarify my question regarding to what support I am getting and the payment, etc. They prey on people that need urgent legal assistance. Terrible experience.

I’m really happy with the support I received. The expert had already read the problem and knew the solution before he even got on the phone with me. He took the time to explain it to me in a way I could understand, even though it was very technical and then walked me through, fixing it.

Not being in the field of construction yet having a huge renovation can be mind boggling. ** reasured me that my concerns were valid and addressed my every question. I highly recommend utilizing his services. I am employing a second contractor whom seems to feel that sloppy work for a woman is something to do. I need a structure that will be safe and done with pride. I wish he was in PA so I would have my work done correctly.

My helper, Bobby, was very knowledgeable and patient. He understood clearly what my problem was and advised me by finding helpful videos on the topic. Unfortunately I was not able to tighten the handle on my faucet. But my conclusion was that the design of this faucet is at fault and that Bobby did as much as was possible to help me. I was very pleased with the service.

Not at all happy with JustAnswer's service. To date my problem has not been rectified. I have spoken to 3 different people. They suggest something that doesn't work and will not answer emails sent to them afterwards. I was charged $66 for something that I had not been made aware of.

We had a wonderful experience using this service for the very first time just a couple of days ago. The master technician was patient and helpful when I asked for clarification in his advice. He also sent over clips from the owner's manual for the piece of equipment that we did not have saving me $146 to buy the manual.

They helped with my diagnosis but were not able to help get car running. Turns out I need an ignition assignment. I had the car towed and ordered the pert. When the part comes in I will have a friend install it for me. He won't accept help. Help always gets in the way.

I was pleased with the comments from the Dr. **. However, I was shocked when I was not only charged $5.00 but another $35.00. Had I known this, I would have done something different. I would hope to get refunded for the additional charged. I don't recall reading that I would be charged for the $35.00.

I can't believe how fast that went, got my call within 10 minutes, and the specialist was very helpful and kindly listened to my problem. I will still go see my doctor to make sure everything is fine, but when you need a quick advice, that's nice. I recommend the service.

I was very pleased with the thorough and accurate response I received when I inquired about an unusual growth near my koi’s mouth. I received an email and a text with a detailed explanation and an option for an aquatic vet referral. When I spoke to the vet’s assistant, his explanation/recommendation was the same as the one I received on Just Answer. I highly recommend this site!

Chet was excellent. Thank you for the advice. I would use your service again when I have a similar problem. Thanks again. The service and his knowledge and service was excellent. I will recommend your service to other people. Samsung must have done an excellent job training your people.

Franklyn did a great job helping me. He had good options and direction to probe further into the problem. We solved the issue. Now I just need to acquire the part and install it. I know if I have problems or questions, I can call again. I was only on the phone for a few minutes.

I was a bit busy with two dogs, two cats and dinner, so I prepared the ** shot, moved the vial away and administered the shot. In the slight confusion of all of my "children" feeding, I simply forgot to replace the vial in the fridge last night at 8:15. This am I notice the vial on the counter and became worried. I searched on line and found your site, reported my problem and received an answer within 10 minutes!!!

The veterinary assistant and the veterinarian were excellent and provided great advice. They were both helpful and comforting. I would definitely use them, again. I was not sure if the ** and ** accidently eaten by my 14 month old, 90 pound Saint Berdoodle would harm her. Keith A. **, member, and past president, Texas Board of Veterinary Medical Examiners, 2014-current.

I accidentally found this app researching an issue I had with my washing machine. In 30 minutes James had the problem diagnosed AND provided me with a replacement part number so I could fix the issue for a fraction of the price. Something that would’ve cost me $500+ by calling a repair company, only cost me $150 to fix. THANK YOU!!!

I am not going to lie, I was a bit skeptical at first. However, once I was put in touch with the vet she was so extremely helpful and saved us a trip to the emergency vet. She was very thorough in examining what type of mushroom he accidentally ate and provided next steps. Would definitely use again!

I reached out thinking l would talk with attorney but they just wanted to text. So, you don't really know if you actually is receiving info from an attorney. Anyone could be texting you. I felt texting back and forth was not the best way to communicate in oder to explain your legal situation. They also should make it more visible and clear that besides charging you a $5 fee that you now have a automatic monthly membership and what the fee is. I did know that until l received an email. That should be clear on the website and before you send your question. Most attorneys will do at least 1 free consultation.

I called and you charged me 40 dollars for what I already knew. There is no emergency vet in our county. We wanted one that was open or what to do til one opened. They told us where to go but they have no emergency after hours either. How do I get 35 dollars of my money back. You were no help. You said 5 dollars not 40.

I was in conversation with Chat, and screen came on to rate my experience. When I did, I was unable to return to Chat. Total waste of time and money.

Computer quit working with update and Eric walked us through what to do. He waited until we could log in to the computer. We were very happy to know we could do this through our phone, because we are not real savvy with computers. We are old and it is hard to understand the technology that keeps updating all of the time.

Gave a phone number of someone who wanted my charge card number for something I don't know what. And that guy gave me a number and that was for British Airways. Still haven't got through to the company to cancel my subscription. First guy was polite after that I don't know what happened.

They will take your money and never respond. Blame is on the "wrong phone number" NOT. iRobot is a piece of you know what. Doesn't perform as advertised. NO SUPPORT. No help on the Web. No Chat support. Probably trying to use AI instead of a real person. I will be writing reviews on iRobot's site.

To anyone looking at this site.... I received incorrect aka lies from initial person. I was told I would be charged 5 & was charged 46 dollars. They said Dr could prescribe prescriptions, but that was also a lie. I plan to post this information everywhere on the internet.

I am very pleased with help I received from Tim. He very accurate, knowledgeable about renewing my G14, G16 golf cart. Yes, I would recommend him to my friends for mechanical advice. The cart is running with no problems. Thank you Tim, you are Heaven sent. Tim would get to me in a timely manner. I believe he enjoyed his time working with me because I had no idea what I was doing. Tim made me feel comfortable about what I was doing. I have a neighbor that helped me that knew a lot about golf cart but when we ran into a problem Tim would tell us what to do or try.

I asked for this info and all he gave me was an email address I already had. I got it off the internet before I supposedly called them, but instead got you instead. I thought I was interacting with them, not Just answer. I will never contact or use just answer again.

This company is really useless, weren't able to help me and they suck. Chris was the individual that was supposedly helping me. I checked with my neighbors to see if they received my delivery by mistake. I checked with two local post office nearby. I was very disappointed with the lack of customer service.

I paid for service and no one contacted me after trying to contact the vet they connect me with 5 times. Very sad. This is like a scam. I expect a refund after getting no help. Very frustrating. I don’t know what to do. It’s impossible to get to customer service and this silly vet is unresponsive.

Most helpful. Answered my questions quickly, directly and very easy to understand. My issue was concerning above guideline rate increase and how long it applied. Mike explained the process and the practice in a way that I didn't necessarily want to hear but was most direct in helping me to understand the law.

I spoke with an attorney about Probate Issues, It did go well. He took the time to respond until I got the answer I needed. Good service for sure. The Value of this service is very important to people who can't afford an attorney right away and it helps with decision making

The attorney I spoke with was very helpful. Provided direct, relevant answers to my questions. He was frank about the various options I have going forward, which I appreciated. I intended to rate our phone call 5-stars on the screen for the service but inadvertently pushed the one-star rating and couldn't change it.

Put my mind at ease. Took no more than minutes from my explanation of problem to resolution. Took the added effort to explain and break down how much would have to have been consumed in order for there to be a problem. Followed up with me the next day also.

I changed my cable companies and wanted to use my fire stick to stream music and movies in my reception room. I was stuck trying to getting WiFi on my Vizio television. I used Just Answer and within 10 minutes got a return call from the technician The technician walked me through and resolved my problem. Awesome working with Just Answer.

I had a question on how much notice a landlord needs to give on a rent increase. Wanted to make sure I was right. The gentleman who helped me was very helpful and answered my question. Every time I've called for information you have been very helpful. I want to thank you for all your help.

I was having a problem setting the time on my range and the door was locked. Austin helped me with both issues. He was very kind and considerate. I didn’t get a Manual with my range and was clueless about how to do this. He had to go through several items to find mine because I couldn’t find an ID number on my range.

My cat was having an episode. She couldn't close her mouth, was crying, and had belly pain. We weren't sure if she was choking. Dr ** was calm and empathetic. He asked good questions and recommended we go to the urgent vet. He gave us suggestions on how to present her case. We appreciated the advice and follow up later that day. Great experience and I would recommend the service.

Dr. ** was sweet, knowledgeable, helpful, and all the positive things I can think of. Her advice helped me a great deal. 100 out of 10 would recommend. Hopefully the cat has learned his lesson and will no longer hunt toads. Hopefully the giant toad also learned her lesson and will stay away from the catio.

One burner on my electric range with glass cooktop is not heating up as much as it used to. Needed help troubleshooting the issue. Technician provided excellent advice. Cost of parts required to fix the problem are not worth it for almost 20 year old range. I can live with that burner inefficiency until I purchase an entire new appliance package.

Spoke with technician Austin who was great. He helped me troubleshoot the problem. Austin was clear, concise and patient running through the steps. Once the problem was identified, Austin then sent a link to the part as well as a video to remove the old damaged part and install the new part. The video was spot on and easy to follow. All in all the Just Answer site saved me at least $250.00 for a technician. Great job and thank you!!

All of you CPAs have given what I feel excellent presentations on your product. I going to take a moment to think on it and come up with a decision that will be advantageous for me. Thank you for your professionalism and respect. Have a great day and hope to get back within a timely matter. Ned **

I was able to get help to update account but we still couldn’t complete the process. I was asked to call back after 7/24 to add bank name. I don’t understand why the bank name cannot be added. This was a problem when I tried to get help before. It seems very strange and frustrating.

Once I was patched through to "expert", I kept getting automation. Time and time again! Had to go to a different site to actually talk to a real person. And they actually answered my question in detail and actually used to work for Avid. And had dealt with Pro Tools. Makes your site look like a scam for money.

This is a scam! The company leads you to believe you are getting a Microsoft company employee to help you with an issue. An initial low dollar payment is required. Automatic THEN the next month there is an automatic charge for a membership fee that you did not consent to! This company is horrible. Do not use their deceptive service.

I addressed my concerns, they heard me, and resolved the matter quickly. Got my refund!

I went to Just Answer to ask a single question. Their ChatBot stated I could join for $5 (fully refundable) and once I completed the payment I would be connected to an attorney. I entered my card information thinking I was getting charged $5. However, I received a notification from my bank that I was charged $46. I reached out to support and they didn't even acknowledge the error. Just stated that they were a membership service and by receiving an answer to the question I agreed to the terms. This is classic bait and switch. I don't know how they get away with this.

They make you believe that the answer will cost you $ 5 dollars and when they have your credit card information without your permission they charge 43 dollars for a SH answer. My bank jumped immediately letting me know that this was a FRAUD that I could not dispute because They have already taken 48 dollars for a Sh answer from My bank account. And you, another private company are doing the same by not telling the truth.

SCAM SCAM SCAM!!! I had an issue I needed some legal advice about (trying to get a death certificate signed - it's crazy). They said they would connect me with an estate lawyer and they could help with the issue. They go straight to a billing screen. They tell you it's a $5 fee, but charged an additional $60 recurring membership fee without telling you are getting permission. Avoid this site!

I have seen many posts (Reddit, Quora, etc.) asking if JustAnswer is is a scam. In my opinion, they are not necessarily a scam. However, they are one of those companies that gets you to sign up, then hits your card monthly and hopes you don’t notice. I noticed and got ahold of them to cancel, and I did NOT ask for the several months of fees that have already passed.

I have used Just Answer in the past and believe I was satisfied. However, it has been a long time. I just chatted and got a message that I had to pay $5 to join. I told them specifically I was asking for a friend and they should talk to the friend and not charge me anything else. After I paid, I checked my bank account and they took $60 out of my account! When asked about it, they told me I was an old member, so they waived the $5 and reinstated my account for $60! I asked them to immediately refund my money and they refused. SCAM, SCAM, SCAM. Beware.

I'm very disturbed that the initial communication stated the call would cost $1 and since I couldn't get into my laptop to see that $1 was a ploy to sign me up for a $45 monthly charge that I won't use, don't want nor need. I see this charge after the 1 minute call to resolve my issue was over. I am not happy!!!! Now it looks like I have to set up an account just to go in and cancel something I didn't want to sign up for in the first place. There should be a customer service phone number to reach out to someone. Nobody has responded to any of my responding texts either.

She helped me try to find a vet near me. Being as I live in a small town. She went above and beyond and I am so appreciative. But I am thankful, today my kitten got up and was walking around on all fours without a limp. So idk. We will see. Thank you!

JustAnswer put me in touch with a veterinarian within minutes. It was a real vet, a knowledgeable professional. She was very helpful and quite pleasant to deal with. Our pit bull, Jojo seems to have gotten through it all ok. Thanks to your vet we had a clear idea as to how to proceed.

This had to be an AI bot. Useless answers, asked the same questions or gave same instructions with different wording. Logical troubleshooting was not involved at all. Instead, it was written as an AI bot would when puking up selected gathered info. I want a refund, now. I want a refund, now. I want a refund, now.

My tech was kind, patient and very knowledgeable. He deserves 20 stars. My true problem came from an "update". All this did was take away many features. Lost the "library" heading and mushed it in with the "home" heading. Text to Speech became a less useful "Assistive Reader". Lost the ability to close my cover without shutting off the text to speech. I could go on, but you have ruined my pleasure in Kindle!!!

I put the top of my Ninja Blender on wrong. It was totally stuck. The solutions from their experts worked. They suggested heat from a hair dryer to expand the plastic and then a lubricant to help move the parts. I thought I’d have to thrown it away! That would have been $100 to replace it! Thanks for your help!

The Dr I spoke with over the phone was thorough, caring and compassionate. He provided great insight which allowed me to get our cat to the Emergency hospital and caught a blockage. This allowed us to give him the best chance at recovery. I highly recommend using this service if you are unable to receive direction locally.

I received good answers on my legal advice for charges I received in good timing and accurate information. I checked a few experts for different opinions. It all worked well. I was able to keep my favorite experts and I had more than one field of study to look through.

First time user. Easy and credible Chat agent connected me with a Kitchen Aid pro. We exchanged about 5 chats over 5-10 minutes. He diagnosed the problem. Sent links where to buy the part, and sent a video of how to swap the part. Once the part arrived and was installed (as easy as the video suggested)….and I have ice.

I couldn't get a live human at any AT&T numbers from the website (many had been discontinued!!).... The web pages I was directed to by AT&T did not allow me to activate the SIM card as the IMEI & ICCID numbers I typed from the phone display were not valid??!! Josh was able to find me an AT&T number to call that got me a live human--yeah!!

Rich was courteous and knowledgeable about my pick up. And helpful. With his forty years experience with Ford I felt that he knew what he was talking about. I would use this tool again for future projects.

He provided a quick response - knowledgeable and friendly. Had a good grip on the subject. Personable and did not rush me. Offered to answer other questions or address concerns. He Provided his contact info. I would highly recommend this service to anyone seeking answers to questions requiring legal expertise. I will no doubt be using his services again in the near future.

Instead of spending hundreds of dollars and most of the night at our local pet ER we were able to get high-quality advise sitting at our kitchen table. The doctor was spot on in his diagnosis and my dog is doing great. This was the first time I had used Just Answers for my pet, I had used it previously for appliance repairs and have been extremely happy with the results. Totally worth the $35 fee.

I have used this website several times and have been completely satisfied with my answers... each mechanic has gone above and beyond to make sure my question was fully answered... It is a huge relief to know that guests can rely on quality and reliable service without visiting an auto service station.

My dog was neutered 3 weeks ago and he had some swelling in his sack. The vet promptly got back to me and gave me a great answer and took time to answer any other questions I had. I had to cancel the service because I cannot pay the membership amount every month.

My experiences with JUSTANSWER is both wholesome and thoroughly rewarding. I am a Trained Mechanic and disappointed with the state of today's Gas powered vehicles. You almost need a Multimetet in hand or the constancy of a Jack In Diagnostic Tool to keep them running. It is so comforting to know the PRO's on your Team are there to help. You do a grand Service to the driving Public.

On July 4th I called about my very anxious dog. I had already given him one dose of his medication without much effect. I was worried about giving him an additional dose a few hours after the first. The doctor was very helpful and assured me that for his weight I was safe to proceed.

I had a very pleasant conversation with Brian W who informed me of the piece in question. He was very informative and helpful. A pleasant conversation and experience. Brian showed professional courtesy and respect as well as personable communication. I was excited when he educated me on the piece and the value. Thank you for the white glove service. I will use this service again to assess other items and situations.

I suddenly lost my email. It just shut down. Any other apps that needed access it called it invalid. The expert guided me through first a password reset and then taught me how to re-sync my email. He was thoughtful, very knowledgeable and remained calm and patient even with my growing impatience. We got the problem solved and he stayed with me almost an hour fixing other problems on my iPhone. We said a cordial goodbye only when he was sure I was satisfied. JustAnswer is highly recommended to anyone.

I designed a logo and then hired a company to digitally draw it up. 2 days after finished they told me another client wanted my name and logo and that if I didn't want to lose it I should copyright. The company was relentless in telling me I'd lose my design so I asked a lawyer and then was able to keep my design without worry someone would steal it.

I was told I was paying $1 and then was charged for a year long membership at $55/month! Don't give these people your credit card information card information! This has turned into a nightmare for me. I'll be fighting for months to dispute these charges and most likely will lose. Don't let this happen to you.

I cannot begin to express how angry I am. I realized this morning that I have had a recurring $60 charge on my credit card for an apparent membership that I never would have knowingly agreed to. This "membership" agreement was apparently snuck into the fine print when I thought I was agreeing to just a $1 fee for asking 1 question only. This is very deceptive and sneaky on behalf of your company.

Hi. This is one of the people you guys just stole from. I would like my two 46 dollars back, and btw if you say it's just 1 dollar of used you don't need to take a whole 46 to just use your program. I would like my refund of the two 46 dollars. Thank you.

This business is a complete scam. We paid the $1 to get an answer last weekend. We have been charged the $1 but also $52 and change. We did NOT agree to pay $52, and if this was some 7 day free trial, we were charged before the 7 days were up. Additionally, we did not get a fix to the issue that we called about, although this is now beside the point. When I messaged them a few minutes ago about this, I was told that I could speak to one of their attorneys -- for ANOTHER FEE OF $5. These people have lost their everloving minds as we will not be paying them another red cent. We will be contacting AMEX first thing on Monday to dispute this and file a chargeback and then contacting our attorney general to figure out how to cancel this mess and put a stop to being charged again.

Nothing more than a money grab. You pay for a membership and then they tell you that you don't qualify for the benefits in your area. A well designed scam. Lawyers are thieves. Save your money because this site is only interested in charging you every month.

The worst service I have ever seen. They promised to connect me to an expert within a few minutes. I was waiting for a few hours w/o any response. Support was useless and did not help and was repeating standard phrases "We will contact you as soon as we can". No managers were available who could help to understand what was wrong. The only good thing I noticed - they are ready for a refund for the service they have not provided. Beware! If you need any real advise - look for another service. This is completely useless and a waste of time and money.

I did ask one question approximately one month ago. Today, about a month later I noticed a $46.00 charge to my account and contacted the company. I was told the charge was for a membership. I never requested a membership and this is a very deceptive practice. When I called the company the representative informed me he could terminate my membership but could not refund my $46.00 charge for the membership. I am contacting the Attorney General's Office for my State and making a formal complaint. Extremely deceptive company and someone should be brought up on criminal charges for theft.

I had looked everywhere for help, even with my existing legal service, but couldn't get an appointment promptly to review some paperwork with a signing deadline. Fortunately, I received help from Ben S. very quickly and was able to meet my deadline. Ben advised me on what all the legalese meant in the contract and helped me understand what I would agree to if I signed the paperwork as is. As a result, I feel more confident in understanding what the agreement means and knowing how to protect and advocate for myself before signing the document. If you're in a pinch, this is a great service to have available.

The first person I talked to definitely tried to help. After almost giving up on the wait I was finally helped by a person who knew what was going on and how to solve the problem. I was very pleased with his response and friendly assistance and knowledge. Thank you very much.

The information given to treat my dragon was amazing. It just took an extremely long time to connect with someone and my dragon was doing pretty bad at the time.. and they followed up on her progress multiple times so that was awesome and gave me information for the future.

I’ve asked about everything from appliance repair to carpet cleaning and legal advice. It’s like having the community network of support that we all need, but rarely have. Managing life every day means making lots and lots of decisions and having someone to ask helps us make better decisions. Especially when your parents have passed, you be moved to a new place, and you're just really too busy to research everything, JustAnswer.com helps fill the gap.

I could not believe how quickly I receiced help. Matthew was very easy to work with. I understood the directions. Unfortunately, I wasn't able to loosen the screws and didn't want to strip the screws so I waited for the repairman. But I understood all he was doing and in the future know what to do if this happens again.

Verizon gives no coverage in this beach area. When vacation people arrive the population sells more than double and our coverage drops to no bars. No one can help, the tech tried but the problem isn't with in my phone. It is lack of tower power. But thank you for trying.

The veterinarian was very thorough with her recommendations as to get a limes shot as well as an oral flea/tick prevention from my local vet very grateful! She also reminded me that the next guard stands behind their product as to keep record information for proof just in case something does go wrong with prescription guidelines.

I removed the steering column in my 2009 Hyundai Elantra and was having trouble reinstalling it and went rummaging around on YouTube for help. I stumbled on JustAnswer.com and decided to use the service. I spoke with Harris ASE tech and we had a delightful conversation as he brought me up to speed on how to proceed. I wish he lived next door! Totally competent and fun to interact with, and the service was well worth the price.

Peter showed us a path, while he was not allowed to review the paperwork we've prepared the advice of the options "how we can go about it," was super helpful. We've since contacted the land titles office and have started process of Lapsing Caveat, since we were not able to contact those who placed it.

The appraiser was very informative. He was prompt with his responses. I thought I would have to check the next morning as it was after midnight. He also helped me when I had already reached my limit. I would recommend him as an appraiser when you want a quick response. However, I was giving a lower estimate than from other appraisers.

The whole process was so easy. Dr. Kathy was so helpful and showed so much empathy and put my mind to ease when my best friend Oliver was attacked by two coyotes. She gave me perfect information and told me what to look for to determine if my guy could wait to see his vet in the morning or rush him to a 24 hour clinic. We waited until the morning but was available for us during the night if we had any other concerns. I will use this service again if I find myself in an emergency situation again.

My question pertaining to the Florida state law 718. My question was answered fully, and in a way that I could comprehend. Now I just need to figure out how to stop my membership because I do not foresee a significant amount of future use when I need a specific question answered by an expert.

We purchased 4 chairs and one was missing one nut. To get told to talk to the store purchased, I had to sign up for a $45 service. I'm sorry that's totally unacceptable. Thank goodness that I was able to cancel their service. My chair was on for sale not much for than the price of a mere question.

The man steered me down the path of happiness. Would highly recommend, knowledgeable, swift and kind. (Triple Crown). When I got the phone back in less than the estimated repair time. Everything worked as was explained to me, Not knowing where to start is overwhelming, the man walked me through it with ease.

My Kindle failed to instantiate. It now works. However, I am confused about the $1 payment with refund. My c-Card shows an amount pending of ~$43+. Not sure how to reconcile what I was told to the amount pending. Thank you for your help in clearing this up.

The rep was professional, clear and precise with his diagnosis. He told me what to do and it worked. He was pleasant and understanding. He was a model representative. I am very satisfied. He saved me a lot of money as I did not have to call a repairman. I will use this service again.

I had the most amazing experience with my customer service representative. He was so attentive and knowledgeable. He encouraged me to continue to ask questions. He answered every question I had. It was a very personable experience! He even followed up with me later to see how things were going! I have never had such excellent customer service!

My vet was incredible. She took the time to answer all the questions I had about what was going on with my cat and helped me get through the whole painful process of figuring out what was going on. It wasn’t for her. I would’ve been an absolute wreck and a mess and my cat would’ve been way worse off.

The mechanic listened carefully to my problem and knew immediately what to advise. He was spot on, kind, and had a good sense of humor. He made it easy for me to explain the problem clearly to a local mechanic. My problem was solved, my Toyota Tundra is back on the road.

I asked for help & received an email/text about an hour later from the contractor. They were very nice & tried to answer my question as well as they could. I was able to find the part number on-line & ordered it on my own. The contractor tried to answer another question re: disengaging the transmission from the back wheels while I wait for the drive cable, but the info wasn't applicable for my mower.

I had been hacked for nearly two weeks and could get back in for about 5 min and hackers would take over in Chinese. They were professionals and tried to hack my bank acct for 35000.00. But this service got me back on in about an hour. I so appreciate them staying with me when I thought it was impossible.

The expert Wen W was very proficient and patient with resolving my issue. The whole process last more than 2 hours, but he was very methodical and meticulous in presenting the information. I would definitely recommend him for IT service. Even though the issue was primarily with Binance account authentication issues, he was able to look up the appropriate reference information and pinpoint where the problem lied. This indicated that he was very versatile in researching relevant informaton.

Tech got in touch with me quickly. He was professional, knowledgeable, pleasant and affable. He quickly diagnosed problem and patiently talked me through the fix. He waited while I got necessary tools. I was and am very satisfied with service.

Accurate information on how to repair. Provided where I might find what I needed, was supplied along with a couple of other tips. Gave prompt and complete response. Would use Application again. Easy to use. Not sure what else I can say, I accomplished what it was supposed to. Not allowing me to proceed with my life.

The veterinarian I spoke with offered me empathic advice for my 13 year old dog who was having blood in her urine. Her advice also included "when" and "where" to take my dog if the need for emergency services arose. The advice proved very helpful when I took her to emergency services the next day.

Hello there, from Australia. Please note: Company is a scam. Do not apply for a $2 urgent phone call. It does not EVENTUATE & they will illegally overcharged & make unauthorized transactions on your bank account. I authorized for a $2 transaction fee for a Vet Phone call to gain urgent medical information, which did not happen! Zero call received! Then to find out they processed an unauthorized second withdrawal for $42.00 on top of the $2 phone call fee (that let me say again did not happen). Please note, no service has been received as per this website. They will not REFUND for a service that never eventuated & falsely processed unauthorized transactions. No contact from JUSTANSWER.COM. BEWARE. IT'S A SCAM COMPANY. FRAUDULENT/FALSE ACTIVITY FROM YOUR COMPANY.

I had a question about adding my ex to birth certificate and the “legal expert” provided no help and told me I could just walk into court anytime without and paperwork or appointment and tell the judge what I wanted???? No you can’t. I learned more by just searching. He was not interested and vague in helping.

Needed help with legal service. Talked to an automated response robot for a while until it asked me to pay $2 for the answer and redirected me to payment page. I entered my credit card details and the payment went through. But when I checked my credit card statement, I was charged $2 and $86. I got really mad so I talked to customer service. They told me that $86 is for the subscription which is not refundable. And disconnected me. I am going to file a written complain in 'Competition Bureau Canada' about them.

For some reason Justanswer.com actually issued a refund for the May charge to my credit card. Since the original problem I called about was successfully answered and work I raise my review to a 4 star review.

They are sneaky and dishonest about their costs. A 3 minute conversation cost me $65 instead of the advertised $5 and signed me up for a monthly subscription I don’t want or need. Don’t get sucked into this scam.

Could not get computer to work normally. Within 5 minutes problem was solved. The tech that helped me was wonderful to work with. He was very patient and took time to work with a non technical person. However, a charge of $46 showed up on my credit card that was not knowingly authorized. The only charge I was aware of was $1 that also showed up. I will not pay the $46. Please remove the $46 charge and explain why I was charged.

In a new area - I had NOwhere to turn to get help. I went online and found Dr Emily who immediately reached out from Bay Area! She gave me information I needed. Sure enough it took 2 weeks (tomorrow) to get her settled: vest, use litter box, come from under bed!!

I am disabled and need to get my dog some medication to help ease the pain he is going through right now because of arthritis pain. Your response time was great, and the vet answered my questions honestly and I felt he understood the problem well enough to prescribe the right medication. Of course, I had been going to a well-known national chain of doctors. Funny thing though the vet wanted to see my dog when all I needed was a prescription and quite by accident, I found the medication on their website with detailed instructions on dosage and how often it should be administered. Great Job in answering my questions.

I lost a presentation that I had 18 slides. I Pressed the wrong key, and that was the start of a nightmare. I still have not found the presentation and it's not because the expert that was assigned to my account wasn't helpful. Thomas was the hardest working person, he didn't quit trying to find the presentation.

The technician assigned to me to help resolve my issue with the Lenovo Intel CORE i5 desktop, where the internet access kept connecting, dropping, attempting, connecting, then dropping was resolved quickly by the tech. He walked me through uninstalling the network driver, restart my computer, which reinstalled a driver, and problem resolved. WOOHOO! Thank you for your professionalism, quick response, and resolution to my problem. 5-STARS!

It took at least 10 minutes for someone to answer my initial question. And, after that question was answered I waited approx 5 to 10 minutes between all other questions. I eventually figured out my problem by myself while I was on the phone waiting. Asked to be called on my cell phone and never received a call.

I installed a MDH Pioneer 2770 with backup camera, the camera stayed on all the time, pioneer recommended their camera, so I purchased that and same issue and they couldn't figure out the issue. The Justanswer tech walked me through the wiring already tried and had me test the wires, determined a relay was needed, and I purchased same day and was wired up want working within hours when it's been broke over a week. Great job to Anthony, the tech who assisted me.

I was curious on how to remove a 53 yr old mark on my state level infraction from a federal record. It is beyond my comprehension to allow such a violation to remain, when under current laws, a misdemeanor ticket would be issued, if that!

After an innocent automatic Chrome update, my MS Word and Excel would not work. I tried many things on my own to fix it, to no avail. Finally, saw JustAnswer.com online and their tech guy really saved my bacon. Thanks, Abraham! It did cost $41, and while I wish it was less, I am happy that my laptop is working again.

Very helpful, informative, professional and confident in delivering information and referring me as to what I needed to have and do in order to help a family member be exonerated and released who was falsely incarcerated. He was released today, Monday May 13, 2024! Thank you all so very much. This means everything to us!

My dog was bitten by something while going outside and the vet was able to advise what to do, what signs/symptoms to watch for and to call back if there was any change. Saved me a trip to the Emergency clinic! Thank you! I would highly recommend the service especially if you’re in need of a quick answer.

Hey you were great. It was scary how fast you got in touch with me and Louie was a great guy to talk to. I don’t really know how all this works but for the first contact great job. He told me what to look for, what to check and how to relay info back.

I don’t think this liked me too much from the phone call. I felt as if you were just trying to rush me off the phone. Wasn’t patient and just automatically assuming things. And also don’t appreciate you talking to me the way you did. Don’t know if you were having a bad night or what but for future reference don’t talk to ppl like they are stupid. Not everyone is knowledgeable in your field. Waste of 5 dollars.

Never signed up, agreed to pay, never asked a question - had a deduction for $1.00 & then a few days later $45.00 deducted. Today they tried to upgrade me to a PROFESSIONAL account & attempted to withdraw an additional $45.00 when my bank refused to pay! I called and talked to someone & he refunded $46.00 & canceled the account I never signed up for!

I was in the middle of discussing my issue and the attorney just disappeared. I am also an attorney, but do not concentrate in landlord tenant. I know that he did not finish answering my question for the amount of money that I’ve just spent. This is unacceptable and I want a refund.

My dogs have eaten harmful foods twice in the last 2 weeks. Both times on a weekend evening. We were able to receive a call from the Just Answer vets each time and guided us through 2 stressful evenings. Both our dogs are fine and we are thankful for the support we were able to get.

The second vet I talked to on here told me something I didn't even consider. My rooster might have injured his spinal cord and or have nerve damage and that's why he isn't walking or standing. She also gave me multiple links for medication to help him and advised me if he doesn't get better with treatment (\which could be a possibility) then I will have to make the tough decision. Other vets just told me give him this and that and then stop responding.

He was very patient, very helpful, and very polite!!! I do not use a cell phone and he verified me with call waiting, That was very clever. He`s a helpful guy!!! I am very pleased to speak with a human being and not an automation. That was a welcome surprise!!! It`s the first time I was able to speak with a person in all my years with Amazon.

I had contacted Bally Sports and attempted to renew my subscription. Somehow I was transferred to your organization and interacted with someone claiming, apparently from your organization, who ask me what I wanted to subscribe. I informed him it was Bally Sports Detroit. I thought the request was being processed. He requested that I give him some time to complete the transaction. He never responded after that. I received a message from my credit card company indicating that a charge of forty some dollars had been made against my card. The charge should not have exceeded $21 for Bally Sports. The name given as your representative was Mian **. I subsequently canceled my credit card and will contest the charge once posted. If there was a mistake made on the part of Mr. **, or if there is confusion on my part regarding this matter, I would appreciate an explanation.

The person that I spoke to gave me an alternative to pursuing this matter through the court system. I will probably end up with this matter in litigation, I have a path forward that I was unaware of. I will use the Adult elderly Financial Abuse laws in effect currently. I did have a previous experience with the Elder Abuse section at Oregon DHS.

My compass would show low battery and soon after shut down. A new one costs $350 to $500. The manufacturer does not service these and states that there are no user serviceable parts inside. The representative at JustAnswer.com helped me identify the battery that I need to replace. It is currently on order for under $40 delivered. That’s a pretty good savings!

Won my small claims case, and the defendant isn't going to pay. Need to find a way to collect. I've never had to sue anyone before the entire court system thing has been a challenge. I have left-side brain damage so trying to put events in order is difficult and make key points in order so it all makes sense. The attorneys here have been fantastic. I wish there was a way to send a recorded reply versus typing one.

Freezer was snow and refrigerator did not cool. @matthew** worked through understanding model, its age, etc, and recommended one solution. It did not work, but said to contact him again. He suggested unplugging refrigerator, opening doors, and completely defrosting for 24 hours on Friday. I did. On Saturday night, I replugged in. It is Monday and all seems fine. Thanks you, Matthew.

Allison was very helpful in appraising my grandmother's heirlooms. Even when I was slow in posting, she was understanding. I would not hesitate to use this service again. The wait time for her appraisals was not long. She even asked if she could call me when I was struggling with the technology.

This is a terrible company that uses deceptive practices. Advertising that it only cost $1 when in fact, the minimum that you can pay is an additional $55 is intentionally misleading. If you want to charge $55, that’s fine, just charge $55. But don’t advertise it only cost $1. All they are doing is trying to capture people's credit card numbers and hope that they missed the fact that the actual cost is $55. I asked a question and all I got was a regurgitated answer from a two second Google search. The point of asking an “expert“ was to find something I couldn’t find myself.

Had an issue and I knew I Was overlooking something so after searching online I found Just Answer. Thankfully I got Jeremy, an experienced mechanic, sent him some pictures and he was able to tell me exactly what I needed to do. His detailed explanation and directions worked like a charm!

Had to get help trouble shooting an electrical problem on a older Yamaha 50HP. It took only 19 minutes on the phone problem was solved. Great tool to have when work on something you don't mess with everyday, I was about to have to bring the boat to a shop and spend 300 to 400 dollars but all it cost $40 and the new part. Thanks.

My experience with Just Answer actually was a 5. I received an answer almost immediately from Brian **. Brian was very helpful with his advice, plus he was kind when acknowledging the loss of my brother.

Confusing form, clarified my responsibility. Appreciate the quick response. Will use again if needed. I am not an attorney so legal-ease meant to confuse process for common man is rampant in what is a pretty straightforward process.

I got the answers I needed in minutes, however the Just Answer website was very misleading. I saw the button to click on to ask an attorney a question. It said it was $5 to join so I did. Immediately I was charged an additional $60. I had no idea why or what this charge was for. The attorney couldn't tell me about the charges either so I actually still don't know. I tried to contact Just Answer for an explanation but that was fruitless. I plan to cancel my membership as soon as I have resolved my legal situation so that I will not be charged again for next month. I'm giving 4 stars for the attorney and zero for Just Answer. The WORST customer service ever.

It was easy, quick and accurate! I called on a Thursday afternoon and within 5 minutes the technician was on the phone. He was easy to communicate with and made a correct diagnosis of my problem. Since this was a warranty issue, he referred me to the manufacturer and I was able to get the service that I need.

Had no good answers for what was going on As to why I had spongy breaks and also never got back to me on a wiring diagram for axillary vacuum booster Or a testing procedure for the vacuum booster. All he had to say was that he was stumped and would have to do some checking.

I was VERY pleased with hour quick response to my refund! Thank you! I made a mistake of accepting the just ask of $1.00. I didn't see any place I was going to be charged for a month. My refund came in good time. But next time I need to be much more careful. But your staff was very courteous. A thank you to all of you.

I have been scammed by the real estate agent. I sent the information to the State of Florida Dept of Business and Professional regulation. They agreed to something very vague and said that an administrative complaint was being filed, and that they wanted me as a witness on the case. But that does nothing for me, it has established that there was wrongdoing. But I need to take it to court to recover damages.

Saturday morning, my Border Collie suddenly had a bad limp in a back leg. He couldn't put weight on his leg. The clinic was closed. I called here and reached Dr. **. She was excellent at going through everything that could be wrong, and urging me to reach my vet on Monday. She calmed me down with some knowledge. After a very idle weekend, Leo will be seeing his vet.

She was very knowledgeable and was able to address my question satisfactorily. She was very helpful. I had a legal question regarding my husband's passing and what I was entitled to receive and how to take care of it. She answered my question in a way that I was able to understand. I would definitely recommend her expertise.

My cat had thrown up a blood-like substance and the vets were closed. Just ask was able to get me in touch with a vet quickly. The vet and the overall experience of using this service helped me understand what the potential issue could be and some controlling actions until I could see a vet in office. Thank you for the help!

Our little Pomeranian suddenly began experiencing some type of severe pain on a Saturday morning. She was crying, drooling excessively and stretching out on her belly. Rebecca, the veterinarian that I spoke with, was able to quickly assess the situation. She was caring and seemed genuinely concerned about our baby. She offered a few possibilities of what she thought the problem could be and gave us an easy solution to try before we resorted to finding an emergency clinic. Fortunately the solution she offered did the trick and we were able to spare our dog a stressful emergency vet visit. The experience was a very positive one and I would definitely reach out to JustAnswer again for advice.

When your product expert, Adam, heard about the problem, he sprang into action....as if by "magic" and displayed the same human dynamics that one would expect from a fictional comic book character....like "SUPERMAN"! Thank you so much! The LORD should bless you for your decision to employ a truly wise man such as..Adam! Your Obedient Servant, Old Bill **, age, 86.

Do NOT use Microsoft Customer service! They entice you with an offer for one dollar (fully refundable they say) and then bill a monthly fee of $46 thru a company called JustAsk. I (like many others) will be reporting them to the Better Business Bureau. They also ask you for a donation (a tip) for the person who assisted you. THIS IS A SCAM FROM START TO FINISH.

I had a few questions re SS and Medicare for which I couldn't find answers on other sites. I clicked on JustAnswer and posed my questions. The info on the left-hand side boasted only an initial $5 fee. What quickly popped up was a list of canned responses which had nothing to do with my questions. I was offered the option of receiving a direct call to my phone number and that it would be "right away". I waited over 30 minutes, during which I stated several times in the chat that I was still waiting. No response from them during that time. Never a phone call. At no time was I informed on the charges but when I checked my Credit Card- Surprise ! $55 charge. I finally gave up and switched to other browser sessions.

Chat bot tells you it's $5 to ask a question, then when you're transferred over for payment they charge $5 fee PLUS a $35 MONTHLY RECURRING MEMBERSHIP FEE that's not mentioned!! According to their website they are an A+ BBB accredited business, their not, they are B rated with HUNDREDS of complaints filed against them. I don't even know if the person that I spoke to was really a veterinarian, although she was pleasant. I did have to google and research my own answer, since it took over an hour to get a reply back regarding if an ingredient was safe to give my pet.

Thank you for the refund.

Got connected with a technician (Dino) who was extremely patient and professional. Guided me through potential sources of the problem, asked me to send pictures and eventually was able to solve the problem and open the washer door that was stuck with clothes inside using the emergency door opener. Thank you very much!

My enquiries were answered and all relevant assistance was provided which has helped my me find a way to proceed to get my certificate issued. I was directed to the NT Ombudsman's office, where she will make further enquiries prosecute her case. I am following all instructions provided to help assist me with this case. Hopefully I can get a positive outcome.

I want my money back. I never agreed to $30.00. I did agree to $39.00. I cannot speak with someone I cannot understand. Cancel my subscription and refund me $30.00! I did not receive any information. Refund me, refund me, refund me!

SSA sent me a letter saying i was being underpaid (their math), then months later I get a letter saying they'd been overpaying me and were going to take the lump sum in the near future. This was admittedly their error, in both cases. I spent the money wisely. JustAnswer.com gave me the proper forms I needed to be prepared for which way SSA was going to target me next. I pray that the recent filing challenging their decision, wins the battle in my favor.

As any aquarist knows, finding an aquatic vet isn’t easy…. I had a question about an issue with my fish’s fins and the vet responded immediately with a course of action. She suggested an antibiotic for him. Now my little guy is doing much better! Thank you! I’m keeping this subscription specifically for help with my tanks!

Very good answered all my questions. Looking for answers on some inheritance issues and what I need to do. Recommendations were good. Was very prompt in getting back to my emails. Thank you very much for being there to answer my questions. I will possibly use you again for different purposes.

I signed on when I thought I needed help. The charge was $2 and I thought that was fair for my simple question. Unfortunately I realized right away that my issue was more complex so I cancelled on the spot and only then saw that they charged my card $68. I protested. They listened. They offered a refund and I felt good about that. I can wholeheartedly recommend their high standards.

I thought I was paying for a question. I was charged $35 for membership I don't want and can't afford. Your ad was misleading! Can't trust anyone these days. I want this canceled and I will post my comment. It's not right that you take $35 out of my account. Now I have to go get another card. Scammers is everywhere.

While trying to reach Tesla service, I mistakenly signed up on the Just Answer app. After speaking with a mechanic, I realized that this wasn’t affiliated with Tesla and I immediately canceled my subscription. Nino from Just Answer was helpful in canceling the $39 monthly charge. Thank you so much!

First agent reacted immediately and transferred the call to second agent who has 40 years of experience. He asked all the right questions and patiently waited for me to follow his instructions (I'm 80 years old). He made me feel good! And mutual trust was quickly established. Glad to refer to friends and family.

Our dog had her tail amputated, and she was bleeding. Of course, it was late on a Saturday night. We were frantic, but we reached out to JustAnswer, and a Dr. Mark ** was on the line with us quickly. He recommended we take her to an urgent care, but he was also reassuring that she would be OK, and that the vet visit was a precaution. Very grateful!

As you can tell by the one star reviews and the boilerplate response (which this post will get), this company employs deceptive business practices to extract a subscription fee from customers. It was extremely unclear that I was agreeing to the subscription fee when getting a question answered. If this company wanted to be reputable, they would make it clear with a CLEAR message that you are agreeing to the subscription. It is buried. I usually don't fall for scams and extra fees but this smarmy one slipped by.

it to a "real" doctor. I have been an RN, BSN, MSN for over 40 years. I am not stupid. I do understand signs and symptoms, and am very proactive with these kinds of situations. Yes, she is going to a "real" doctor, but in the meantime, while we wait for an appointment, I will begin to treat her accordingly. Total waste of my time.

I was curious as to whether there was a tax incentive for supporting family members with living costs. Basically answer is no. I am disappointed at the cost for obtaining that answer. I wish there was a more fair remuneration process. I will be hesitant to use this service again and will not recommend it to others.

I was very pleased to have Faith take care of my questions on Saturday 20-Apr-24. Faith was able to resolve my issue/concern with excellent customer service. The guidance and explanation she provided was not just helpful it was delivered in a manner where, I as a customer completely understood what and why we made changes. Regards, Roger **

I asked for help on how to open a Moen FLO shutoff device. Your plumber had no idea what to do. I would like a refund. I would really like a refund. Please refund my money. When should I receive my refund? Waiting to hear from you. Thank you for your time.

You're responsible for what you write add said 5.00 and then you charge 39.00 and never got to talk to anyone. I need my money returned to my account. Your phone number has a one in front of it that I didn't need in order for me to put my number in.

I didn’t know very much about the subject until l contacted JustAnswer. Accurate and informative answers made all the difference to getting the watch valued. Thanks for your help from the comfort of home.

The internal timer on my Hayward Aqua Plus saltwater system no longer is keeping time properly, so I thought maybe I could add an external timer. I found this might be doable, but also might not be the best solution although cheaper. In the long run, I discovered replacing the Aqua Plus system with the newer Omni system was the best solution. The discussions I had helped me to make this decision.

The Frigidaire dishwasher would not start and “1min” on the display. Resetting the dishwasher electrically didn’t help. I watched a diagnostic video for a similar dishwasher and had an idea of what was wrong. My talk with J/A’s verified my conclusion. The technician provided me with the technical service page with the correct diagnostic steps. He provided me with the part number also. Thank you for your help.

Veterinarians who know goats are difficult to find in our area.. And we had what turned out to be an emergency situation with our Goat. Response time was better than expected, and they were flexible enough to persist through the technical difficulties of connecting we experienced. Solution provided was very well documented and clear, they assisted in finding replacement products when original recommendations were not found... And continued via text until we had acquired the recommended items to meet their solution. Very professional and WAY above and beyond expectations.

I changed my password, then could not log in. After several attempts I realized I had added an incorrect phone number. I contacted Meta for help because I could not correct that number. I was forwarded to JustAnswer who responded quickly and walked me through the process. I would recommend JustAnswer to my friends.