JustAnswer Reviews

I want my money back. I never agreed to $30.00. I did agree to $39.00. I cannot speak with someone I cannot understand. Cancel my subscription and refund me $30.00! I did not receive any information. Refund me, refund me, refund me!

SSA sent me a letter saying i was being underpaid (their math), then months later I get a letter saying they'd been overpaying me and were going to take the lump sum in the near future. This was admittedly their error, in both cases. I spent the money wisely. JustAnswer.com gave me the proper forms I needed to be prepared for which way SSA was going to target me next. I pray that the recent filing challenging their decision, wins the battle in my favor.

As any aquarist knows, finding an aquatic vet isn’t easy…. I had a question about an issue with my fish’s fins and the vet responded immediately with a course of action. She suggested an antibiotic for him. Now my little guy is doing much better! Thank you! I’m keeping this subscription specifically for help with my tanks!

Very good answered all my questions. Looking for answers on some inheritance issues and what I need to do. Recommendations were good. Was very prompt in getting back to my emails. Thank you very much for being there to answer my questions. I will possibly use you again for different purposes.

I signed on when I thought I needed help. The charge was $2 and I thought that was fair for my simple question. Unfortunately I realized right away that my issue was more complex so I cancelled on the spot and only then saw that they charged my card $68. I protested. They listened. They offered a refund and I felt good about that. I can wholeheartedly recommend their high standards.

I thought I was paying for a question. I was charged $35 for membership I don't want and can't afford. Your ad was misleading! Can't trust anyone these days. I want this canceled and I will post my comment. It's not right that you take $35 out of my account. Now I have to go get another card. Scammers is everywhere.

While trying to reach Tesla service, I mistakenly signed up on the Just Answer app. After speaking with a mechanic, I realized that this wasn’t affiliated with Tesla and I immediately canceled my subscription. Nino from Just Answer was helpful in canceling the $39 monthly charge. Thank you so much!

First agent reacted immediately and transferred the call to second agent who has 40 years of experience. He asked all the right questions and patiently waited for me to follow his instructions (I'm 80 years old). He made me feel good! And mutual trust was quickly established. Glad to refer to friends and family.

Our dog had her tail amputated, and she was bleeding. Of course, it was late on a Saturday night. We were frantic, but we reached out to JustAnswer, and a Dr. Mark ** was on the line with us quickly. He recommended we take her to an urgent care, but he was also reassuring that she would be OK, and that the vet visit was a precaution. Very grateful!

As you can tell by the one star reviews and the boilerplate response (which this post will get), this company employs deceptive business practices to extract a subscription fee from customers. It was extremely unclear that I was agreeing to the subscription fee when getting a question answered. If this company wanted to be reputable, they would make it clear with a CLEAR message that you are agreeing to the subscription. It is buried. I usually don't fall for scams and extra fees but this smarmy one slipped by.

it to a "real" doctor. I have been an RN, BSN, MSN for over 40 years. I am not stupid. I do understand signs and symptoms, and am very proactive with these kinds of situations. Yes, she is going to a "real" doctor, but in the meantime, while we wait for an appointment, I will begin to treat her accordingly. Total waste of my time.

I was curious as to whether there was a tax incentive for supporting family members with living costs. Basically answer is no. I am disappointed at the cost for obtaining that answer. I wish there was a more fair remuneration process. I will be hesitant to use this service again and will not recommend it to others.

I was very pleased to have Faith take care of my questions on Saturday 20-Apr-24. Faith was able to resolve my issue/concern with excellent customer service. The guidance and explanation she provided was not just helpful it was delivered in a manner where, I as a customer completely understood what and why we made changes. Regards, Roger **

I asked for help on how to open a Moen FLO shutoff device. Your plumber had no idea what to do. I would like a refund. I would really like a refund. Please refund my money. When should I receive my refund? Waiting to hear from you. Thank you for your time.

You're responsible for what you write add said 5.00 and then you charge 39.00 and never got to talk to anyone. I need my money returned to my account. Your phone number has a one in front of it that I didn't need in order for me to put my number in.

I didn’t know very much about the subject until l contacted JustAnswer. Accurate and informative answers made all the difference to getting the watch valued. Thanks for your help from the comfort of home.

The internal timer on my Hayward Aqua Plus saltwater system no longer is keeping time properly, so I thought maybe I could add an external timer. I found this might be doable, but also might not be the best solution although cheaper. In the long run, I discovered replacing the Aqua Plus system with the newer Omni system was the best solution. The discussions I had helped me to make this decision.

The Frigidaire dishwasher would not start and “1min” on the display. Resetting the dishwasher electrically didn’t help. I watched a diagnostic video for a similar dishwasher and had an idea of what was wrong. My talk with J/A’s verified my conclusion. The technician provided me with the technical service page with the correct diagnostic steps. He provided me with the part number also. Thank you for your help.

Veterinarians who know goats are difficult to find in our area.. And we had what turned out to be an emergency situation with our Goat. Response time was better than expected, and they were flexible enough to persist through the technical difficulties of connecting we experienced. Solution provided was very well documented and clear, they assisted in finding replacement products when original recommendations were not found... And continued via text until we had acquired the recommended items to meet their solution. Very professional and WAY above and beyond expectations.

I changed my password, then could not log in. After several attempts I realized I had added an incorrect phone number. I contacted Meta for help because I could not correct that number. I was forwarded to JustAnswer who responded quickly and walked me through the process. I would recommend JustAnswer to my friends.

He explained to me the different options I had. I was very lost on what to do.. He showed me the way. Very understanding and spoke so I understood the process. I'm in a hard situation. I lost my only son who was my world. It's hard to find the correct advice.

The site is a scam, some professional Googler will Google an answer for you for $60. As far as a BBB (Better Business) rating, That too is a scam that will call every company in the phone book and they explain their rates, for $500 a year you'll get an A+ rating, $400 a year will get you an A rating and so on but that was 10 years ago when they called my business

We did get an answer to our question, which was to talk to another lawyer. They also charged us $65 instead of the $5 advertised. When I contacted them, they said we were charged $5 for the service, and $60 for a monthly subscription, which we never signed up for. They did refund our money.

I need one question answered about inheritance. I was told it would $5. Then after I answered the question I looked in my email and it said the $5 was waived but I was charged $46! This was not told to me before I made the purchase. I don't appreciate being lied to. I did not give permission for my card to be charged more than $5.

Helpful but scam. They charge you a dollar refundable and a $34 monthly fee however if you cancel within 30 days no charge. My membership was canceled in 24 hours and they still billed my card $34. Then try and get customer service. The run around. Not worth the aggravation.

This is a SCAM! Stay away from it. You're better off just googling or researching on YouTube or calling your appliance store directly. They are not transparent about the cost "membership", I thought I was contacting the actual WOLF company since that is the link I clicked on "talk to a WOLF service provider". I was dumb to put my credit card info in. Don't make the same mistake I did.

Scam. They will advertise you only have to pay $5 to get a Q/A for lawyers. But what they don't tell you is that you are going to be charged a membership fee. Then they won't refund you your money when you call and ask for it to be returned because you never consented. SCAM SCAM DO NOT DO BUSINESS AT ALL WITH THESE THIEVES. Legally they need to be shut down.

This is most stupid and incompetent website I have ever dealt with. First they scammed me out of a $20.00 membership fee which I never requested. Then after fighting for a refund which at first was refused then finally given, they will not answer the question I asked for the $5.00 fee nor give me a refund for that since they won't answer the question. Every time I ask about it they send me the same reply that my membership has been canceled and $20.00 refunded. Idiots!! Stay far away from these stupid scammers.

The refund is appreciated and most helpful towards getting my dog to an in person veterinarian. If you can’t do what the professional is supposed to do to treat and help an animal, that should be in much larger print if it isn’t already.

I had a motorcycle question and "AutoTech22" kept responding to my question with a period over and over. I reported this and nothing was ever done. Super frustrating when all I could do was cancel my account.

It's a scam. They say on the website that you can ask a question for $2. You pay the $2 and then you have to pay for a subscription which is cancelable. HOWEVER, when you go to cancel it, they will cancel but will not refund your money if you cancel the same day. $2 to answer a question is fine but unless you plan on using the service on a continual basis, it's a rip off. Strongly recommend you do not use.

They don't even help with your serious answer about your sick animal and then they charge every single month for 1 question. Scam. Don't fall for it. Horrible people. They just take your money and don't even tell you they are gonna charge you monthly.

I used this service to ask a plumbing question. This company advertises that it will only cost $5 to ask a question. I waited a long time -no response. They said they could answer the next day but that is when the plumber was coming! I said, "No. I just want a refund of my $5 for one question." They said they processed it. I am being charged for nothing. I am being charged $30! I never consented to an additional $30. I have since cancelled my alleged membership and was told by Jeff (have email) it was cancelled! Is this company is running a scam? Judging by the numerous similar complaints, could they need to be sued for unethical billing practices?

Very helpful instructions. Knowledgable guy. Would definitely reach out to them again. He helped with explaining what is wrong, gave me the right solutions and also send me a link to website where to order my part that needs to get replaced.

I've been scammed out of $46 without knowing of the charge until the fraud people called me and reported the charge. I'm so disgusted and I want a refund. I'm 78 and to be scammed out of money with my limited income is very disgusting. I don't know how you can possibly live with yourselves. Please refund my money. Refund my money to my Visa card. The ** refused to answer my question and I hung up and I didn't know that I would be charged so please refund my money.

Ben S. helped me immediately with a question on a property that is a rental. The response took only a few minutes and I was very grateful. He described the Civil code for reference to repairs. A tree fell on 2 cars during a bad storm. My question was answered and he was very helpful. Saved me money. Appreciate his knowledge of the law involving responsibility of repairs.

I found it very difficult to understand his language. He did not explain why I needed to have an internet connection on my TV to get help. He suggested that I contact a local service person but gave me no information how to find one. I still have no service and have not have service for over one week.

My helper was a Carl **. He was polite, thorough, very patient and very knowledgeable. I can never thank him enough for his help. I am not very techno savvy but he is and I am so thankful. If I have any more questions or problems I hope Carl is the one to call me.

Nahum answered my questions and helped me explore my new MacBook. It’s different from the iPad and iPhone, so much more user friendly than the Windows laptop I had used before. I just needed a little help finding things in a new system and he gave me the guidance necessary to get it done. The result is a very happy MacBook user. I would recommend but the MacBook and Just Answer. Great service!

The Maytag online chat said I would be charged $1 and that it was refundable to help with my washer. Then my credit card company sent me a text saying Just Answer charged me $33. I never authorized a $33 expenditure! I am furious and will be proceeding to contact the correct regulating agencies!

Reassuring and willing to engage the problem of lost watch. He is going to request reviews of the camera in the security screening area. He spent time with developing a plan to have reviews of the pictures of the security cameras as well as offering communicating with me on the outcome.

The counsel I received was excellent. The attorney took the time to answer my concerns late at night. I was even able to relate to some of his past experiences with the military. The rules were explained and different courses of action were offered. This truly helped me out quickly as I was able to properly understand my answer.

I called for a question regarding my dog’s eye injury. Dr. ** was a great listener and explained things well to me. She was informative, asked the right questions, and reassured me. I asked about a million questions, and she answered every one of them with patience and care! My dog is 14 years old, and my whole world, so I overthink every little thing with her. She did an amazing job of giving me the information I needed and putting my mind at ease.

The response was personal and well thought out. Vet even asked me what brand of chocolate brownie and flashed up a Starbucks menu showing the one. Only thing I didn’t understand…there was small charge for the answer and suggestion I sign up for $88 per year. I didn’t do this but my charges were the question charge (very fair) and $44. Don’t know what that covers.

Prompt and efficient response. Brandon resolved issue with our dishwasher. Was not turning on and lights were blinking I had never seen before. Brandon provided an immediate solution. I am sure this saved me a lot of money and I did it myself, right from my kitchen facing the dishwasher. It works and is running now. Thanks so much.

The doctor I was connected to was very knowledgeable and the response time was very quick. Definitely put my mind at ease when in person office visits are not available for last minute appointments. I had an OBGYN related issue and they asked all the right questions to assist me further.

My dog was having a seizure. I had been working with a vet, but the meds were not working and a seizure had been going on a long time 5 hours. The Just Answer Vet- Dr ** gave me good information and recommendations to ask the Vet to help while the dog was having seizures to stop them. I took the dog in and they doubled his meds and gave added meds to try and stop the seizure once it started. Not out of the woods yet, but Dr. **’s answer helped. I did mistakenly think you would pay $1 dollar for that first call but I was charged $1 and then $28 at the same time. So that $1 is a bit misleading. So I just decided it was worth the $29 the ask the question and be able to text back and forth. Thanks Dr. **.

I had three vintage items for appraised, and JustAnswers's experts were very knowledgeable and speedy in guiding me how best to move forward. Pricing the items appropriately for sale, I could list them with confidence. I plan to use them again, not only for future appraisals, but other expert advise on other subjects as well!

My problem is I use the $5 trial for 7 days option offer. I agreed to a $26 phone call. I agreed to the $5 trial. I did not agree that later for $39 to be billed to my account. It hasn't even been 7 days. I am legally blind. I don't even drive. I canceled immediately. That was on Friday night. Today Tuesday my bank acct is pending a $39. Fee. I called customer service. He was rude as he can be. He kept over speaking me. Had no sense of respect and was smart ** overall. Just for that reason I will never use y'all again. I need my $39 back. My account is overdrawn now. I live on the disability check and I did not agree to this and that's not fair. Now the money that's in my bank is gone. I can't pay what I needed to, it's costing me more money over unagreed to. Money that I was not even supposed to pay. Please help me. I am on disability that barely pays my bills as it is. Thank you.

I signed for one dollar for seven days and my account was charged 55 dollars. Needless to say I am filing suit against them! When trying to call them to discuss I was given the runaround and hung up on twice! Would not recommend their services for sure!

I appreciate the help diagnosing the problem with my suburban. I was about to spend a lot on parts I didn’t need. The problem part ended up being swapped on warranty. Diagnosing vehicle problems is the most difficult part about fixing my cars. I already took it to the shop and they misdiagnosed the problem. Thank you for the help!

Never had a female dog. Female things happen and I was frantic thinking something bad was happening. Thanks to the Vet here on JustAnswer. He put my mind at ease. Dr. ** explained she was at the right age and to expect this to happen every six months. Thank you Dr. **.

I was told I would be charged $1 for the service so I was surprised I was charged an additional $45 for the service. I got this service through Amazon Prime. I was told the service Was $1. Nowhere was I informed that I signing up for a subscription service of $45. At this point I do not know how to cancel this subscription. I am upset with prime sending me to this service. All I wanted to know was how do I turn on closed caption on my prime video!

My cat is an indoor/outdoor cat & had stopped using the litter box. I had cleaned the box & the litter I have been using, did not smell right. I returned it to the pet store & they exchanged it for me, but she was still not using it. So I thought maybe she remembered she didn't like it. Dr. ** suggested I try another brand of litter, which I have done just today, but she still hasn't tried it, but I am hoping it will work. I was very pleased with my experience. Stay tuned!

I was advised by Kara, pet behaviorist, to keep my dogs routine in tact. We went back to making dog secure rather than catering to new cat in home. So simple and do right. Things have become so much better. Perfect advice. Dog stopped fearing cat was taking her place and cat adapted to our home. Everyone plays and has their own secure love so no more friction.

I was helped tremendously with finding out what was wrong with my printer. The truth is, it was simply an error I had made and they helped me correct it. I was not judged by the error but treated with respect and they were as happy as I was to find a resolution.

Helped me with questions I had about my CT scan in regards to Pancreatic cystic mass ..Calmed Me down a bit and was very responsive..I was impressed at the responsiveness and I felt that Dr ** cared about my concerns..I would highly recommend this to anyone seeking advice for medical issues.

By going through the couple of possibilities, the problem seemed to have been solved. As of now, there is no leak. I am very satisfied with this service: he stayed with me as I had to take pictures and get information. I was impressed with his knowledge of my 28 year old refrigerator.

I love that I can fact-check the advice given by Facebook "experts" who like to criticize any picture of a beardie. Before making any major changes, I come here and ask a real vet if the recommended change is necessary. About 85% of the time, the Facebook "advice" is actually more personal preference for that person and not mandatory for the health of all dragons. Thanks!

I needed information about national flagging system. The response I got explained the matter in detail by lawyer Marc ** Lawyer very helping. Thanks to his fast answer and advice, Mr ** gave me a form and address to request very helpful. Will be back when I needed help again. Thi **

My Westie inadvertently got a double dose of her pain medication, which causes sedation. I was so relieved when Dr. ** immediately responded to my request for advice. Fortunately, my dog was fine and Dr. ** was so reassuring. He was very professional and knowledgeable. This is a wonderful service!

My dog ate some chocolate and I wanted to ensure I did not need to take her in for additional care. Appreciated the centered response and feedback and not being overly reactive. Thank you for your responsiveness, and not approaching the problem with just saying to bring her in to a vet.

My vet’s office, which is in another town, is wonderful but very busy when I wanted to call and ask a question. My question was about whether my cats and I could be transmitting flu and/or strep with each other because I’m having both a LOT. I am trying to find out where I’m getting exposed (and seeing an immunologist). I wanted someone who works with animals (specifically cats) who would have knowledge of this. I was satisfied with the answer I got which was that it was unlikely. I’m sure my own vet would say the same—but this was actually easier and much quicker than waiting for someone to answer at that clinic and much easier than driving there. Also, I believe if I had a problem with one of my cats and used this service, they would definitely let me know if I needed to take the cat to my vet (but still give info on what to look for, etc.).

Our Zoom was not working on our computer. We had a 50 minute wait before a technician started to help us and he was very hard to understand on the phone due to his rapid speech and accent and my poor hearing. But, once he started, he rapidly corrected our problem and we are very pleased to have our Zoom working again.

Agent could barely make himself understood in English. Told me to try again and I would get a reset option. I did not. I got locked out for another hour. Absolutely useless. I also got an email saying I have been charged $66 for a membership and not just the one time $2 fee to ask a question. I did not authorize the $66 charge!

Got the info I needed but a little pricey for a few words exchanged. I was mostly given information on a standard printout. However, Chris answered my question and that is what I needed. These awful scams need to stop but the scammer is so knowledgeable in all the info. He called back shortly after chatting with Chris and I told him “gotcha” and proceeded to tell him I had talked to an attorney, given him all info I and told him about FTC. He yells at me “What are you talking about” and slammed down the phone. His reaction was kind of hilarious.

The Just Answer Tech was great. Helped me quickly. However, I know this is about just answer but, if the URL in the booklet had been correct, I would not have needed it at all. Thanks for your help and I love my printer.

I've upgraded my review to 4 star as a result of quick response resolving my issue. If you're looking for regular legal advice I'm sure Justanswer is a good option with their monthly subscription. My needs were for a 1 time answer for direction as opposed to ongoing legalities.

I saw that for 5 bucks I could get an answer so I put my card in. I asked my question. I got my answer and then I noticed it charged me 49$. Hell no. I immediately tried to cancel and couldn’t get logged in. Eventually it canceled but was told I must pay for the month even though I can’t use it 'cause I canceled. This is really wrong. You should have never taken out that much. Now what am I going to do? 5$ is a far cry from 49$.

I am happy and a bit surprised at the quick and compassionate response I received to my review. My fee was refunded and they understood about the loss of my pet. Very pleased.

After paying $5 for a quick online chat, I am now unexpectedly hundreds of dollars in! The one time chat was NOT worth that! From the number of reviews I've now read, this is obviously not clear to customers that they are buying an expensive monthly subscription... this is a very deceptive business practice in my eyes. Buyer beware!! Do NOT use this site!!

I needed a question answered and was told that I could get that if I provided a $5 payment. Seemed like a good idea at the time, however I never was told that I had to discontinue anything, and they used that credit card to continually charge my account $60 a month since August. We caught this today and were very surprised by this. I contacted JustAnswer.com and got in touch with a Supervisor who proceeded to tell me that there was nothing he could do and abruptly terminated the chat. I don't understand how companies can take advantage of people in this manner. I would like a helpful resolution, as I'm hoping that this company isn't like those who are tricking people out of hard earned money. I never used it since that one day, it isn't right to take $60 a month when you know people aren't using your product or even know that they are paying.

Your service was worth much more than I paid for it. Working with your expert was a refreshing and encouraging experience! In this world of perplexities, it is a comfort to know that there are those who know and care. The Bosch refrigerator needed a new control panel and the technician knew exactly what and where to find one. Thank you!

Tyler knows his stuff! He swiftly answered my query about my mother’s antique grand piano, enabling us to make sensible decisions about what to do with it as we are emptying out her home of 50 years. His credentials are excellent, and he is very knowledgeable, and kind. This service is a wonderful backup when we needed info quickly.

I have a rental house with 4 individual leases in it. One of the tenants requested an ESA due to anxiety. I had 2-3 questions regarding landlord/tenant rights. Ashley R. was quick to respond and provided sound information. I have used Just Answer several times over the years and it has always proved to be beneficial.

Our furnace stopped working during a blizzard, and the temperature in our house was dropping quickly. The local HVAC company was unable to make it to our home due to the high winds, snow and no visibility, but Andre helped us get it working that night keep our house from freezing. Our kids were able to sleep comfortably that night thanks to him!

Kevin was as helpful as he could be within the circumstances given him. It’s difficult to assess car problems without actually being able to diagnose it in person. He was quick to respond and courteous. I would recommend using this site and I would use it again for another issue I would have. Thank you.

I was VERY frustrated trying to get someone to call me! I'm 82 years old and I like to talk to a real person, but you wouldn't call me. It was VERY confusing to follow all the automated replies so I'm not very impressed with your customer service! Why can't I call a real person or get a real person to call me?? VERY POOR Customer Service!

My mother in law passed away in December and she had been an antique dealer for most of her adult life. Her home is full of beautiful items but we had no idea of their value. I reached out to Just Answer and it has been an amazing experience! Now we at least have some idea what we can ask for during our estate sale. Thank you so much for offering this service!

Was directed to your site and told a $2 charge applied. As soon as I recognized it would be more I said stop. No info was provided to me. Request cancellation of $66 and also any account that I have inadvertently opened.

This online service requires that you buy a "membership" to get your answer from an expert. But in the fine print of the agreement, they include language that you will continue to get billed monthly unless you act to cancel your membership. I was charged 7 times before I caught it. This is clearly a deceptive practice and constitutes an automatic "opt-in" when you sign up, which I thought was illegal. It's rip-off!

I signed up for a one-time refundable $5 service. I didn't get an answer from the tech. I called to ask for refund to find out that they charged me $55 for membership, I didn't request, plus another $5. They wouldn't refund any money. Avoid at any cost.

I clicked a link for a seven-day free trial to JustAnswer.com. The tech I got to help with the problem on my computer spent two hours doing everything but fixing it. I finally sent him a text telling him just to fix the problem. None of the other things he was looking at were improved in any way. He simply wasted my time. The initial issue was finally fixed, which took about 5 minutes. Reinforcing the fact that he wasted my time with all of his messing around. I canceled my membership on day 7, but JustAnswer had already charged my card on day 4. Because they charged my card, they said I wasn't on a free trial and would not give me my money back.

Have been interacting with Dr. ** who is a Cat Veterinarian. Not only is he knowledge, very experienced, and extremely up to date, but is a kind, gentle, engaged, and patient man who interacts with a concerned pet owner as if she is neither a not very smart 5 year old, nor a crazy cat lady, but a reasonably intelligent human being. My only problem is with my apparent inability to get him on a “Favorite list”.

This site was very helpful. The lawyer gave me multiple options. He asked a number of specific questions. These questions enabled me rethink any legal actions I may to take. He allowed me to develop a course of action to take against a neglectful individual. I strongly recommend this website for future legal questions. A great resource.

I paid for your help and to get a phone call. Never received a call. I am very upset with this so-called help. I am not a techy person. I’m 78 years old and I need some help but am not getting any. This is sad. I was told someone would call and yet nothing. Bad business policy.

I didn't get a good answer to my legal question... about making a payment to the finance company or not, even that I am returning the purchased item... I will be trying JustAnswer for more future needs I am sure because they seem like they are ready to assist you promptly.

Things weren't going as I had hoped and they only got worse before I had made contact with one young man. I was so upset, but he did correct the situation and my negative attitude/feelings dealing with U.S. through this company has definitely changed for the better. I thank you for showing me there ARE still good people out there.

Very helpful gentlemen handing out advice worth hundreds of dollars, for pennies... They care, and in 75% of the cases are extremely knowledgeable.... I would add, that at least 50% are in this just to be able to help others.... I am sure that this service is changing the world, and making this a better place to live... O congratulate you and wish you the best...

The diagnosis was correct. I got the part and my fridge now works again. The tech guy was curious and diligent. I very much appreciated the way my question was handled. I had been dubious about the service, but my worries were unwarranted. However, search for the part elsewhere online. You might save a bit. We were able to return the fridge that we had bought before we realized that a fix was possible.

Everything was fine... Nora had emergency that took a bit longer on answer but. All OK... I believe I was member before and now am back. Have more items to check on on price.. Had a gift basket business and need to offload items. Will be getting back in touch when have all catalogue.

While on the Internet, trying to find instructions to re-set the oven clock (and unknown to me I needed to reboot the whole oven) for my brand new Bosch oven, I accidently discovered Just Answer. Just Answer saved the day. Just Answer, taught me it wasn't just the clock that needed re-set, it was the whole oven. The oven had shut down too. I had to turn off the breaker box first to completely shut down the oven. An oven that works like a computer? Horrible!! Then and only then was I able to re-set the clock and as a result re-set the whole oven. Now the oven and the clock work. Just Answer is awesome!! Three days later (no lie) the authorized local Bosch dealer still hasn't returned my phone call. Just Answer is smart, better, and FASTER than authorized Service dealers!!

I had been concerned about her not eating or drinking or eliminating for several days. Dr. ** was on text with me the entire weekend, suggesting helpful ideas and finally encouraging me to take her to our vet on Monday. He assured me that our own vet would most likely fit her into the schedule to be seen fit her into the schedule to be seen. I felt assured that she wouldn't die over the weekend while we waited for an appointment. I felt supported and not afraid. He answered late and night and early in the morning, asked how she was doing. This was a valuable help for me. Thank you Dr. **.

The actual question and result were fine. But I despise nickel and diming people with these charges ($40?). I thought it was refundable. The business like Staples or Gemini should be paying for the service of the call. Not the consumer (myself). And to keep hounding me about what I bought.

Replaced car battery and then the radio and navigation system went dead. Technician advised me of the three power sources and which fuses to check. All were ok. Looks like the radio has a bad internal component and will need to go to the dealer for repair. Technician was very capable and is SAE CERTIFIED.

Bryan was a big help with identifying the cause of the problem with the range hood blower. Thanks to him I was able to verify that the motor was the problem and have got one on order. Bryan also have advice about installing the new blower. Thank you for the help. Bill

I called about my cat eating about 8 inches of yarn. Thank God they told me to go to the nearest 24 hour vet hospital. She ended up easy about a foot and a half of yarn. They made her vomit it all up. They said if I didn't bring her it would've 10000% cause an obstruction leading to surgery or death. She's the sweetest little cat I've ever had and I don't know what I'd do without her.

Sheena **

My dog is a bullmastiff and I was concerned about a few things and the vets on here were courteous and knowledgeable and timely and I appreciate their recommendations. I got my dog into a vet and got a clean bill of health so he's doing good and I really appreciate the help that I got from JustAnswer.

Updated on 01/05/2024: This company says that they issued a $65 refund but I have yet to receive it. I don’t know where the issue lies, with JustAnswer or PayPal, but in either case I must continue to say that I believe that this company is a scam. They immediately charged me $65 even though they clearly advertised a $5 initial charge on their website and when I spoke with a support person to get the refund she argued with me until I threatened to make a report on online and then she finally agreed to give the refund. I was never able to get a simple yes or no answer from an attorney to answer to my simple question.

Called Microsoft for computer lock out issue. They transferred me to an expert & I wasn't aware the expert worked for a different company (JustAnswer). I didn't realize it until I saw my bank statement that evening with a charge of $49.00 for the service. I definitely will not use the service again for any questions. They did indeed answer my question & I was very happy with that, but I did not authorize the transfer nor was I made aware there would be a charge. I immediately canceled my account with JustAnswer (which was set up 2 yrs ago when I had a similar incident with Social Security and didn't cancel it at that time) but I am very unhappy about the $49 charge. I would have used a different company that would not charge me if I had known about it.

While it took longer than the stated 7 days, my account was eventually credited. It shouldn't have to take posting a negative review before you can get a response from the company and get the issue resolved.

My truck software would try to update and kept failing. Chong got me answers real quick and it was updated in no time!!! I will continue using this company because of their excellent service. He was very polite and gave me very detailed instructions which made it super simple to fix.

I've used Just Answer several times over the years. I have found the Veterinarians to be kind and knowledgeable. Especially when my own Vet wasn't available or advised me on something I needed to do for my pet, I have always respected JA opinion when I'm not sure what to do.

A friend is unable to apply for Social Security due to a previous employer's bookkeeper destroying records. To access his records, the government says he needs a lawyer but he doesn't have the money for that so he gave up and said he'll work until he dies. I knew there was help for people like that but wasn't sure where to look so I used this service and the attorney was very helpful directing me to the agency that can help.

Dr Paul was very thorough in his explanations and recommended various ways to help my cat when she suddenly peed outside her litter box. His response was fast even though he said it could take some time assess the situation and get back to me. He reassured me that this can be fixed and even followed up the next day. Should my cat have any issues in the future, I would find DocPaul for help again.

You were correct. It was the dang vent cover. It had fallen into the pipe somehow. Weird. The tech climbed up onto the roof to fix it. Crazy. He worked on it for hours unfortunately, I didn’t wanna recommend my idea to the technician because I didn’t want to sound like I know it all. Nevertheless, he fixed it and did a fine job and I appreciate the tech recommendation.

My initial question about dealing with a problem with our compactor stuck open was answered, but not with sufficient details to actually solve the issue (1-2 stars). But, when I requested a refund, the customer service rep was most helpful in getting that taken care of immediately (5 stars).

Update, Just Answer did refund the membership fee I paid. For that I added a star. This resolved my personal issue. But it doesn't resolve for all the other folks being billed unaware. If the company would consider revising their billing policy to provide notification prior to withdrawal I would add stars to the rating.

I was not only overcharged by this business for a fee on their website, which was also an incredibly deceptive and awful marketing scheme. Their online chat says that you pay a $1 fee plus a $55 membership fee, which is still under $60. When you pay on their regular online page for legal advice, it is $5 plus a $45 membership fee. Somehow I was charged a $60 membership fee PLUS the $5, which is not stated anywhere. In addition, the answer to my question was generic, not helpful, and quite literally reiterated what I was told by my apartment complex regarding how to handle the situation that I was dealing with. The website says specifically that you are entitled to a refund if you are not satisfied with the answer from the lawyer, and yet I am still not being offered a refund. Their website is deceptive and they are not following through with the exact information that they note on their website.

It was very helpful to be able to get answers about my sick halfmoon parrot. Unfortunately she die next day. Doctor was polite and professional. But my bird was very sick and I had already scheduled an appointment with local vet and wanted to look for questions right away. I was able to find my answers online.

My puppy took Heartworm meds for the first time and had an adverse reaction. The vet was able to calm me down quickly and explain the how long the symptoms would last. Saved me an ER visit, which would have been very expensive. After a few hours my puppy was back to normal!

A sudden termination of daily sent information happened, and continued for several days. After contacting JustAnswer.com for assistance, the information reappeared. As a co-incidence, the software was slated for update. The update was not linked to any problems with software, but a regular update. I elected to use the new software as it preserved the means to capture and preserve relevant information of potential or current interest. I respect JustAnswer's expertise and willingness to provide new solutions (which would complicate integrating with already saved information methods).

I was Googling and trying to help my dog. Animal poison control one and $95 to answer my question and the emergency vet said it would be $200 just to be seen. Saved my dogs life and made myself feel comfortable in treating him. Hydrogen peroxide did the trick for vomiting. However, the ingested pill never came up so the vet told me what to look for.

I have just been charged a huge amount for no real service. I entered a description of my issue in a “chat” but left the chat before I had a dialogue about the issue. Later I received an email with a short possible fix but I had already solved the problem on my own. For that non service, I was charged $46!! I will NEVER check on your service again and hope someone reads this and offers some compensation.

I was seduced online into investing into cryptocurrency. Fortunately, I saw warning signs before I invested too much. Still, it was not a tiny amount either. When I tried to withdraw money from the cryptocurrency site, I was given the stem that if I did not pay taxes on the account it could not be withdrawn. This did not seem reasonable to me so I thought, "Help". JustAnswer. Quickly provided me with sound advice about the impropriety of this. I’ve now given up on the idea of me personally much money successfully with crypto, without the advice of somebody that I know personally and trust.

You guys are always amazing. Get back right away and give solid helpful advice! Amazing! The feedback is always direct and to the point to where I can make actionable decisions! I use your service several times a year! Much more effective than calling firm and waiting days for a response.

As a 85 year old senior it becomes difficult to try to solve problems that arise using computer technology. I did use a tablet to take pictures and then send to an email. The agility to take pictures became a problem as the picture was very foggy Went online to get help. Response was fast and the problem solves as directed to wash lens on back.

He was very professional and helpful. Thank you. He answered all of the questions that I asked. I’m very grateful for all of the information that was given to me. I love Just Answer, You can ask anything at any time. They are great. You have many professionals at your fingertips that give you very good advice.

I figured for $1 I'd try it. I was suspicious but it was after normal business hours and wanted some input from a doctor. The doctor basically said to go to the ER which I didn't need to do. When I checked my credit card bill. I was charged $1 and $46. I called the company and because I checked the terms and conditions box, they didn't need to refund me. I didn't see anything about becoming a member.

After a windows upgrade I found my computer hijacked by Microsoft. I tried for two days to resolve the problem. It took a little while to get to a technitian but when I did he solved the problem in minutes; I couldn't be more pleased. Renz O was extremely knowledgable and efficient. It was also relatively easy to cancel the monthly subscription since I rarely have problems and prefer to pay on a per issue basis.

I already wrote my experience once. I received a extra small deposit in my checking account from SSA. I was afraid they were not going to give me my full payment. After asking JustAnswer.com I was secure in knowing I was ok. Thank you for the second time.

I am 83 and couldn't find my phone after a long time looking and my daughter in law calling it. My expert, Tamir, was very patient and methodical in trying to help me locate it. He taught me how to get info on iCloud where I was told it was not responsive (the battery was dead). I was worried I might have left it at a hot dog stand that afternoon. A happy ending. Before going to bed, I picked up the papers I had been studying and there underneath was my phone with its dead battery.

I'd bought a used HP laptop, and assumed it had Windows 10 or 11. I asked why it wouldn't go online with my phone's hotspot. It turned out that it had a Windows 8.1 OS, so it couldn't make the connection. He sent a link on how to make the USB connection. I have questions about my Windows 10 computer, and will use the service again.

I received a prompt response from Dr. ** (veterinarian) when I had a question about a non-healing wound on my cat. Dr. ** was very thorough and responsive through multiple contacts until we were able to determine a plan of action. She reviewed pictures I sent to her and explained multiple treatment options.

I gave info as to what my engine and rear end was and asked what mods to a transmission I would need to handle the horsepower I would be making. They gave me specifics on parts and procedures I would need. I was very satisfied. I would definitely recommend to anyone who is looking for a little help to check out this form of information because if you end up with fifty percent of the satisfaction I have experienced you will keep the bookmark in your computer as I have.

I had no idea I was reaching a third-party. I thought it was reaching the merchant according to the search I did. I did not get any satisfactory answer and then I got a charge of $66 for maybe 30 seconds online questioning. This in my opinion is truly a scam, I am a senior citizen I don’t have money to throw away. It’s like adding insult to already injury. I would appreciate a refund of that $66 and I still have to get in touch with Apple regarding the stupid church. That’s not mine. No.

I wanted to find out how to get rid of McAfee Internet service. You told me who to contact for my computer because you couldn’t do it. I got everything fixed and now I am ready to go. Thank you for telling me who to get ahold of so I can do my work.

Yesterday I was contacted by Zachary and in a couple of emails he answered all the questions I had, and gave me some pointers, and next steps. I will def. keep Zachary in the loop while implementing my plan. I own real estate properties with my two daughters. My questions was as to how efficient can be to establish a LLP for each properties, and then create a revocable Trust to house all the LLPs. Thank you. Cecilia

I've had one thing after and other, and because of the age, no-one could answer a simple question. I didn't get a direct answer, however I got what I needed to solve the problem. Most of the time we expect a new product to be in working order. Sometimes they aren't!

This is one of the most frustrating experiences I've had with a company. I joined to ask medical questions while waiting for an appointment in Canada. Due to an issue receiving email from them in my one email account, I used a separate one to ask follow up questions, but used the same phone number to ensure it was the same account. I was told I was speaking to experts, but on further digging was informed by the medical 'experts' they were General Practitioners or doctors from other areas. They offered blanket and quite frankly dangerous advice that was beyond irresponsible. I cancelled my membership.

If I could give less than 1, I would!! Worst experience ever!! They told me there would be a $5 charge & I wake up this morning to a $30 charge!! The 1st rep said she wouldn't help me as I was told about the $30 (I wasn't). Would not get me a supervisor- kept talking over me then hung up on me!! The 2nd rep was no better - said I authorized it and no refund! He did say he would send it to their escalation team & I'd get an answer in 24-48 hours!! They also lost my phone number. NEVER DO BUSINESS WITH THEM - SCAM.

I was sent a link to pay $5 (only) to ask a question and have a legal expert respond. I paid, asked my question (to which I was told that they couldn't help). I was informed that I should hire a lawyer. I was merely trying to find a way to get a court document that was lost in a flood. Well I was immediately charged $39 for a membership that I did NOT agree to. I did NOT get a link for and never requested. Actually the $39 was charged BEFORE the $5. $44 for absolutely no help. I feel like this site is a scam!

I tried to connect online with my doorbell manufacturer "Nutone" for technical assistance on installation of a high tech doorbell. While on their website, somehow I was connected with JustAnswer.com. I thought it was Nutone's way of chatting with a specialist. They wanted $5 for the service. I figured that was normal, as my doorbell was no longer under warranty. I was connected to a supposed "Specialist". We chatted for about an hour. I had to explain over and over what the issue was. This guy was just not getting it. He was an idiot. I was thinking...'How can a company employ an idiot like this???'.

The attorney who answered my question was extremely helpful and informative. I am now able to make decisions based on his expert advice. I had a problem with non- communication with my HOA management company concerning a potentially serious breach of private and financial information. He provided some information I was unaware of and suggestions of how I may be able to address the situation. I also appreciated that he genuinely seemed to give my concerns validity, which was very important to me. A very positive experience.

I had a question about the eviction process and I got a well thought reply that encouraged me to remain optimistic. My issue ended up being different than I first understood it to be, but I was 100% satisfied and grateful for the help these guys gave me for literally $1.

My printer stopped working after I cleaned it to remove a line across the copies showed up. Amaresha K did a great job diagnosing and correcting my problem. I let him log on to my system and he had everything working in about 15 minutes. He even helped me discover the very faint spot on the ADF scanner glass that was causing the line on the copies. I cleaned the ADF glass and copies are now crisp and clean.

I love working with Brian, I just wish that your software was more user friendly. I have the monthly subscription but when I go in to website to use it, they want me to sign up. Annoying. Maybe I am doing something wrong. Please let me know the easiest steps to ask Brian a question? No, I am not paying $34.00 to speak with him.

My experience was perfect. The person that helped me out gave me a diagnosis that was spot on. I could not take care of the problem myself and needed to call someone but knowing what my problem potentially was helped explain it to the person that fixed my defrost thermostat the next day. Thank you again JustAnswer.com!!

I was given good direction on dealing with a bank scam. Thank you for your approach on the steps I need to do to resolve the situation. There was not much more they could tell me and I had two lawyers go over everything. So they helped a lot. I am very concise and the time spent was not a lot so I have no more to say except that I am satisfied for the small contribution I was to make.

This past month, I used Just Answer several times (at least 5 or 6 times) regarding immigration law questions. I was consistently impressed with their experts' knowledge, willingness to really discuss and analyze my often long questions, and the incredible promptness with which I obtained their replies. Well worth the monthly fee.

The Tech (Ravi) made the comment, "Are you SURE the account is inactive?" which prompted me to dig deeper. I discovered that this young student did have an account but she had nowhere for the money to go. Once her parents became involved, the payment went through and all was good. Thanks, again!

There is not enough room to write how well these people do when it comes to their job. I do have some experience in computers is fact I'm almost ashamed to admit it. When you get older it becomes a little more difficult to do things and trying to do things on a computer can be real challenge. Thanks to these folks, they took care of my problem really fast. Thanks you GUYS A LOT. I've saves your website address winks. Have a feeling I might be using you again if my those pills I taking for my memory don't help ROFL. Winks.

I scoured the internet looking for any info on my end tables. I suspected they were worth more than typical yard sale finds. In 5 minutes Luke told me all I needed and valued them at $500+! Luke was thorough, offered extra information, and so very kind. I'll definitely use Luke and JustAnswer again. It saved me hours of research time.

My 12-year-old cat that lives mostly outside got a scare from the recent hurricane and came back with a limp and his tail between his legs. We kept him on the porch for a few days and noticed that he was not peeing or pooping in the litter box we put out on the porch. See that recommended that we get him more fluids by putting chicken broth or a canned food with more liquid in it to get things moving. Within a day Key went in the litter box both one and two and is getting back to normal. Thank you for your guidance. He is back to his normal self.

This was seriously the most helpful and accurate answer to my problem. The gentleman that helped me went above and beyond to get me the parts number for my 2008 BMW 328ix Coupe. Helped me fix the running light and how to fix a weathered headlight lens, what I needed to do it a video on, how to do it. Just a awesome guy all the way on the other side of the country pretty cool.

I was told that I could get an answer to a legal question for $5. I agreed and paid it, gladly. Then, I get a call from my debit card fraud prevention department stating that they had charged the $5, and then charged me $60. I immediately cancelled my card, and contacted the company. I had not even been a "member" for 5 minutes and I told them that nowhere did I see that there would be a $60 membership charge and that I wanted the membership cancelled and the money refunded or released. They agreed after some argument, but when I got the email saying it was cancelled, nowhere was there anything about a refund.

I had a question which I thought cost $5. I went back and forth with the technician who did not resolve the issue, and then two days later I was charged $30 unexpectedly for a monthly membership that I was not expecting or interested in. When I called about the charge, they told me it was not refundable. So I “cancelled” the membership that I didn’t not want or expect to be part of, and am stuck paying $30 for nothing. Bad business!

On May 23, 2023, I asked a question about Windows 11, thinking it would be answered for a small fee, $5 I think it was. $220.00 later I noticed they were debiting my bank account $55 a month. I contacted customer service and they tried to tell me I was informed of what I was signing up for, which is NOT true. Before I got a chance to argue the point, they ended the chat and cancelled my account to keep me from logging back into the chat session. I'm glad they canceled my forced membership, but they owe me $220. Beware if you have any dealings with this company.

The company refunded my money and I am now satisfied that they are honest and willing to make things right. I take back what I said about them being unethical. I appreciate their quick response.

They will say they can help for only $2 but it also requires an $86 membership that they DO NOT tell you about. Once connected with an "expect", he was unable to provide me with the advice because of site policy even though I was guaranteed that they could help before I signed up. NOT TRUSTWORTHY.

I was charged $60 and automatically enrolled in the membership. They say you will be charged $5 but never inform you that you will be charged an additional $60 and automatically enrolled in the membership. I feel this is misleading. :(

I am completely satisfied with both experts I have spoken with so far their advice was most helpful I would highly recommend this site to anyone. The veterinarian was very helpful and the follow-through was so much more than I expected same with the lawyer I was in contact with.

Francis was able to quickly diagnose and resolve the problem I was having with my GE ice maker! This is the first time I have used your service and was surprised at how quickly I received support and the follow up Francis made to make sure the fix he proposed worked.

I sent a pic of my dog's skin spot and the Dr promptly sent back what it appeared to be. He told me what to use on it and I gave it a try. Sure enough it started improving the next day. Medicine used was an over the counter drug and fairly inexpensive. This saved me a vet visit.

Air conditioner quit during one of the hottest weeks of the year. It’s fairly new and the owner's manual didn’t cover the problem. Submitted my issue here and was walked through a solution in minutes. I was ready to run out and buy a replacement. No need. I’m so grateful I tried this service.

JustAnswer was invaluable to me in my role as executor of my Mother’s will. I chose not to hire a probate attorney but came across situations in which I needed professional guidance. The attorneys I contacted thru JustAnswer were quick to respond and very knowledgeable! I would have been lost without their help!