JustAnswer Reviews

Francis left Frederick and moved to Marion or Martinsville VA to live. He died there on 02/06/1905 and the body was brought back to Frederick for burial. He was born on 03/12/1844 in Frederick. I have no information after he moved to VA. What I need is a photo of him and where his office was located while in Va. I do not want any cases he may have taken part in unless it was an outstanding one. This is all the information I need unless there was a bio on him while he lived in VA.

I had a car question and a vet question. In both situations, I received a quick response. I asked about the cost of a specific repair and options and the mechanic helped me a lot. I needed a second opinion about a cat surgery and my conversation with the vet was very helpful. Rebecca, the vet, texted me back later asking if I had any more questions before she finished for the day. That was extra kind. I would recommend this service to others. It was a positive experience for me.

I contacted JustAnswer about a legal concern with a contractor I hired. Maria contacted me promptly and gave me the direction I needed to resolve the matter. She expounded on the course of action needed and I followed her step by step guidance to the T and the matter was resolved without legal recourse. Great service. Many thanks to Maria S.

My little toy poodle got into some chocolate at 12:30 am and I was freaking out. I was able to speak with a vet within minutes and get reassured that my dog would be okay. This is a great service and was a perfect experience! The price was only $5. Highly recommend.

I called Xfinity and paid $1 to ask an expert, but he could not help me. He said I had to call Xfinity as it may be my box. He needs to have patience or a personality (Bill). When you call Xfinity, they want to send a text, and I DO NOT TEXT AT 85 YEARS OLD!!!! Is this how you treat a Platinum customer? Nanette

I was not able to get the info I needed from my appliance's manual. I then searched Google with some success. I wanted a second opinion. The tech quickly found the info I needed which confimed what I had found on Google. This settled an argument between my husband and me! :)

I not only got a call right away, I received as second call and the expert was so knowledgeable and patient. Even gave me resources and information I didn’t know to ask for but needed. Sally was really interested in helping me with my dog questions. Made it super easy to make a difficult decision I’d been agonizing about for a week. I felt such relief and so much more relaxed after talking to her. Now I know how to contact her if I have further questions. I will definitely be using this service over and over again.

We’ve only had the first exchange and the non custodial parent broke every agreement except pick up and drop off (although he was 30 min late for pick up and 21/2 hours late for drop off without any communication). Advised to keep records of everything and go back to court for these concerns, but to try to give it some time since it was only the first exchange. I really understood the advice and agree since my most concern is the happiness of my child and her ability to spend time with her father. I’ll see how it goes moving forward (hopefully better) and will update. Thank you for the immediate and helpful response. It really brought my stress level down. I actually feel you by my side if that makes sense.

I used this service and I really liked it. They respond quickly and I really appreciated that. Then they keep emailing me and it is a pain in the **. I know people rely on reviews for their business but I have given them 6 stars repeatedly. How insecure can they be? Wish I didn’t bother in the first place.

I have decided as usual not to hire a lawyer because I can’t afford a 2000$ invoice. I found Justanswer.com very efficient to answer to all my questions instantly while I submit my N-400 form. Really relieved - no cloud on top of my head. All is smooth and I pay a reasonable monthly fee and I can reach any lawyer any time I want. Kudos!!

Book Publishers extorting money from me as an Author with lies about doing copyright through them costing me more money than I wanted to spend and issue with posting my book on Amazon. I am still waiting on printed copies that I have already printed. I was advised on what kind of Lawyer to find and how to explain my issue, Diego was awesome and took time to explain.

Deceptive marketing practices. They trick you in too a $5 teaser rate for advice. Then they ask if you want to tip the person giving you advice. In the beginning, they send you 3 emails to set up your account. One of those emails has a small box I missed that says after the $5 fee, it will be $46 a month. I signed up in March. I have been charged $46 a month for something I have never used. I only asked a question one time. After they rake the $46 they NEVER send you an email again letting you know about your membership.

Sean helped me use a multi-tester to determine that I had power at the fuses and that the problem was a short or broke wire between the fuses and trailer wiring receptacle plug. I removed and disassembled the wiring receptacle, cleaned it and reassembled it, and it now works. Thank you.

I like that I can ask any question and get the answers that I need. Sometimes it’s all that’s needed and this service is incredibly useful in that regard. The experts are very knowledgeable and responsive which is appreciated. It doesn’t matter the time of day, knowing if I have a legal question at midnight, that I can submit my question and most times have the answer I need by the time I awake is refreshing, and it helps to minimize my anxiety.

I stated my question about hiring casual labor in a simple sentence. The lawyer responded thoroughly, anticipating follow-up questions. Response was quick, accurate and detailed. The answer provided the needed information sought.

Every time you released the trigger on the gun the unit completely shut off. And the pressure was weak when you kept the gun triggered. Josiah ** quickly found the problem & sent a link to a video on the problem and how to fix it. Thank you Just Answer, great Job.

Appreciate all your help with the order I did not receive. It is shocking the way people try to scam and when you are older and haven't lived most of this stuff it is heartbreaking. I appreciate your help in getting a membership with you cancelled as I did not understand everything.

I needed some information pertaining to my recent acquisition of a 1992 Miata. As it turns out, the transmission trouble I thought I might have had was really no trouble at all. The answer I was provided saved me from any number of sleepless hours and a needless and costly trip to the mechanics.

It was a simple fix but I overlooked it. Panicked thinking I'd need a new vacuum. Thank you Donald. Good job. I had checked and cleaned some parts but forgot the extension. My vacuum was working intermittently. It was a simple fix. All it took was a dime and some common sense and Donald. Thank you.

I was considering using their service, but they have submitted an unusually large first bill which took 5 trips to Staples to determine their basis which had a number of errors. It included a $60. Installation Charge and 6 monthly rebates of $10. That was not discussed with me. Their billing started in June but I was not accosted by their Sales Representative until July 11. Their e-mail box is full so I have had to Drive several trips to Staples to deliver letters and obtain information.

My dog ate a small amount of dark chocolate and then started vomiting and not looking well at all. The vet reached out to me instantly and calculated all the info such as her age, weight, breed, type of chocolate and amount. After I gave her all the info, she assured me that she would be ok, but would probably vomit more due to this not something she was use to eating and how bad chocolate is for dogs. The next day my dog was perfect.

I have an issue with a roofing company, who managed to get my insurance company to pay them a substantial amount of money, even though they didn't do any work on my roof. I had to take a loan to repair my roof. It was 2yrs. Since we heard from roofing company. My just ask lawyer gave me a few suggestions. And the roofing company has agreed to send me the balance once they take out their fees. We will see if they are honorable.

The tech was able to answer my questions about becoming a contributor on the site. I had specific questions around qualifications and fields of interest. The tech pointed me in the right direction and gave some insight. They were very professional and courteous. They were also thorough, efficient. Great job!

Our pug was having trouble breathing. We took him to our vet who really isn’t a pug vet and he did the best he could, but didn’t have any local recommendations for further treatment. We started to notice he wasn’t sleeping a wink. Every time he would try to fall asleep he would wake up gasping for air. We ended up taking him to Mizzou, specialist, and they told us he was fine and gave us an anxiety medicine. We tried to argue with them and the “doctor“ said she would be happy to get her supervisor to tell us the same thing. Unreal. Who says that?

Dr. ** was thorough with his questions. Very professional and caring. I was really worried about him. He is 3 1/2 years old. He gave me some things to do and what to watch out for. I monitored his fluids and food. Thank you!! By the way, Max seems to be back to his normal self!!

I needed an answer quickly. A need to protect myself and my property popped up unexpectedly. Charlie was right there. Great follow-up care as well. She contacted me the next day to see if I had any other questions or needed anything else. I feel like the help I need is less than a click away as opposed to searching for an attorney and waiting on their availability. There is so much information on this sight as well in case I need to see an attorney and retain services. Excellent resource!

Fast and accurate expertise, I was chatting in minutes with an expert. Advice was well appreciated, already contacted the owner and we are working together on suggestions provided! I didn't know how to approach this situation, and understanding it with an expert's knowledge educated me and made me feel comfortable about discussing it.

My laptop wouldn't connect to my printer. The first person I spoke with tried to download a driver but we didn't have any luck. I spoke with a Dell tech, and he helped me a bit even off warranty. Sent driver link. When this didn't work I called JustAnswer back and this tech tried a few things and then had me change USB ports for the printer on the computer... That was the problem! A bad USB port, which now has to be fixed, and I can now use the printer. Outside the box thinking solved my problem that no one else had figured out!

I was lured into discontinuing my security company and joining a new company that promised an upgrade to my system and the service they provided. BIG mistake! Justanswer’s attorney brilliantly noticed that I was approached with a misrepresentation intent and that gave me the understanding and the will to fight back.

My dog ate a small bowl of chocolate. Called Just Answer. The vet, Dr. Joey was very helpful. Showed empathy. Cured problem and then followed up the next day. Great service. Only Con is having to give credit card and they automatically take $5.00 out plus the $35.00 fee., every month. You must call or find online how to cancel.

My cat licked tiki torch fuel from his foot. My Cat was sick. I Needed animal poison information. The vet helped me. My cat was fine. He would be sick to his stomach for a little while. Thank you. You were very helpful. Will definitely use Justanswer other services.

My sister and I have an old family journal and we were very pleased with Becky. She shared our interest and enthusiasm in asking and answering several questions about its content. She searched comparables and gave us her professional appraisal. We were pleasantly surprised! She was very patient as we took pictures of pages of the journal entries while checking her sources. Because the journal is one-of-a-kind item, her challenge was to search for comparables. She explained what she was finding and keeping us informed as the information came through. It was an educational experience for us and now we have a monetary appraisal! It was a pleasure working with Becky!

Dr. ** was super helpful. Helped me understand what was happening to my dog after months of trying to figure it out myself. With his advice I can now take further action and get the help I need for my dog. It seems my dog may have a buried suture/material that is still being broken down by his body. I’ll be bringing him in and investigating more to prevent any future complications. Thanks dr. **!

Dan was Johnny-on-the-spot and gave me the information I needed in just a few minutes. We had an issue with an local car dealer and needed clarification. Very satisfied with this service. Will definitely reach out if we need advice in the future. Thanks very much. Nothing more to say.

I contacted Just Answer and received a response immediately. The texts were extremely clear on how to pay for this service. The price is very reasonable. I was advised that a Contractor would be contacting me very soon. Within a minute, my phone rang, and a very knowledgeable gentleman thoroughly explained to me what I needed to do. He even explained why the baby snake made its way into my house, and that it would be looking for insects. He advised me to put down insect glue traps in the area the snake was last seen. The representative even contacted me later in the day to check the status of my situation.

Called IRS for help got email to your site said would cost five dollars for the answer next thing I know you also charges me 55.00 dollars for a membership, text on your site was informed you don't refund. I think you need to list upfront about membership, saw nothing about this when I asked the question. Was hoping you would recredit the 55.00 back to my debit card.

I got the idea to get a tourist visa instead so I don't have to leave Australia. I didnt want to leave Australia but I realized I didn’t have to work. The lawyer provided me with many other visa options I didn’t think about. Thank you very much. But I don’t think I need further help. It was nice to have this free service.

This is a new printer. It is not printing. I spent with your experts more than an hour. You charged for your nonservice $55. Shame, Shame. The second person took access of my computer. She tried it but no success. It is Jet Pro 3201dw. I bought it through Staples with 4 years protection Plan. Mohamed **

Todd ** did respond to a couple of messages, but after that he would not respond to anymore. I tried sending a few more messages but still nothing. I was trying to get help on a small issue but we weren't able to get anywhere. I am disappointed after spending money to get no help!

I waited awhile and was told it’s $5, I was charged for a monthly membership $33! He wrote one text and it was literally same info I got from Google before I found the JustAnswer website. I canceled the membership and hope my money is back in my account by the morning.

I was very happy with my service. He fixed my problem and it was very helpful. I would definitely recommend this to my friends. I'm very grateful for this service. I lost my Facebook page and I was confused on how to fix it. This website was extremely helpful. I will definitely use it again if needed to.

I was a notary 20 years ago in a different city and came across my journal book and decided to retake the test and become a notary again. While studying I realized I was supposed to return my notary journal when my license expired within 30 days. I needed to know what to do and Just Answer gave me the correct information. I contacted the county clerk's office and returned my journal to them and yes, I can still retake the test to become a notary, thank goodness!

My service tech responded promptly. He suggested I try resetting the control panel. When that didn’t work, with a few more questions he was able to diagnose the issue for me. He sent me a link to order the part and a YouTube video on how to replace the part. We ordered it and fingers crossed it does the trick!

Joshua was very engaging and helpful. Answered my questions, and gave good guidance to get my issues resolved. Would definitely contact him again if the same or similar issues crop up. Helped me make adjustments to the flush brass rod, as well as gently filing the "ridges" in the flush tower.

Because I accidentally took an additional dose of ** by mistake, I had concerns about taking an additional dose early. The 'on call' provided a reply and answer to my question. I appreciated that professional person's response and clarification. The wait time was minimal and the response clear. Thank you!

The associate was very helpful and had a very pleasant demeanor. I felt they were providing me with information to solve my problem. I found the lost device. I was happy with the help they gave me. There is nothing more to say. Thank you.

My labski had a small growth/stye ? and just needed some quick advice to see if it was something I should worry about or just keep an eye on… I felt better after sharing pictures and and after a brief conversation with a licensed vet as I wasn’t able to get in to see my local vet

30 minutes waiting for response. They called me, had me on hold for 10 minutes then I get a chat message appear asking me to hang up. It then asks me to rate my answer even though I never talked to anyone. The lawyer asked me how my day was and then proceeded to have me sit there for 15 more minutes with no response. I then get a $63 charge for my membership. Refund requested.

The information I received was worthless. I was charged $5 and $55 for useless information. The SS agent I chatted online with told me that I would be charged $5 by your company. She gave the impression that it was for the replacement card and nothing was said about the $55 charge for continuing services which are certainly not wanted or needed. I eventually figured out how to get the card on my own by exploring the SS site. After an angry call to your office, I think the charges have been deleted. If not. I will continue to contact your office until they are removed and will let my credit card company know about the scam.

Gagin answered my question very well; added suggestions of where to invest the funds (a government bond) if I were to choose to liquidate it. Gagin also pointed out the security of a diversified spread. I was interested in Bitcoin but he warned it was too volatile. He stayed on the topic with me until I was satisfied and was courteous and supportive..

Chris asked all of the right questions and continued to follow up until I was able to get the stain out. He gets a "10" in customer service and professionalism. My situation was an unusual one with colored streamers discoloring our leather seat on a golf cart. Couldn't be more grateful for his help! It took multiple tries and in the end we heard about and CAREFULLY tried thinner. It got the last of the stain out but definitely test an area before considering using that as it could ruin your leather.

My kitten Willie grabbed and ate a pill I dropped before I could catch him. The pill was poisonous to cats. Just answer gave me step by step directions of what to do to make him throw up and most of the pill came out when he did. Willie was fine right after. Thank you Just Answer.

I needed help repairing the PTO cable. A simple device in a tight not so accessible location. After speaking with your experts it was clear to me what had to be done and how to accomplish that chore. I would certainly recommend anyone needing help with a repair to call on these people. I have repaired many types of engines and vehicles and they know more than I. Call them if you need a bit of help! Thank you very much.

I was driving my RV across the country and had driven 5300 miles when the horn started blaring and wouldn’t stop. It blared for at least 5 minutes on the highway until I found a safe place to pull off. I contacted Just Answers at around noon EST and it took over two hours for the expert to even contact me. By that time, I had scoured the internet, scoured the owner's manual, and gotten assistance from some people at a truck stop and fixed it myself. Just Answer is refusing to refund my money. I also noticed I had a ‘subscription’ and was going to be charged a monthly fee even though I never even heard from the expert and did not see anything about a monthly subscription fee. Don’t sign up for this. It’s definitely a scam.

Refrigerator suddenly stopped working. Using Robert's suggestions it may be working. The freezer started working. The refrigerator is starting to cool very slowly. We will continue to monitor and hope for the best! Robert also gave me a link to buy a new freezer seal...which I hope we don't have to tackle! No reliable local repair people, so the option to try to troubleshoot ourselves, is appreciated.

I inquired about the value of the piano and they responded very quickly. The appraiser has a doctorate in music and a vast experience of 25 years in the field (in the app goes by Tyler). Very reliable, I will recommend. There is a $28 sign-up and $5 for the service. There is also the application when you create the account, and it gives you many other field experts to choose from. Thanks for the help.

I was able to chat with **, and she recommended a probiotic for Maddy, I was able to order and receive it the same day. Have been giving it to her and she is a fussy eater, but has eaten it right up with her breakfast each am. So I Praise GOD for ** and helping us. Maddy is back to playing and being a bully to her sister, Bri, a pup.

Dr ** gave me helpful responses for getting the dog to vomit, and for administering activated charcoal. This morning Eden seems to be ok. Will call our vet's office to arrange for follow up testing as recommended. Very thankful for this service, as there were no local vet’s available last night.

Dr. ** was amazing!! And answered all of my questions. She suggested medicine for my cat and I bought everything she suggested and she's already seem to be doing better!! I couldn't be any more happy with her and everything she's done for me!!! Thank you so much Dr. **!!!

It was a challenge & frustrating for me to understand him & I was very angry over the situation of simply attempting to book an Uber for the next day and hit a key and within minutes an Uber was at my door! I’ve used Uber, maybe twice seven years ago so didn’t know what to do so this is when Justin (?) used the right techniques to believe in him, he was going to help me, and he did. Since the conversation I was charged $30 for cancellation fee for a ride, I never intended on having. In case it was to happen he explained the steps to have that charge removed.

Greatly appreciate, the help in finding out how to deal with the issue with my neighbors. Easement through my 2.5 acres and they don’t have room to turn around a vehicle on their property. They have trapped all the squirrels, and believe they are using high frequency devices to keep birds and critters away. My dog is going through a living hell covering his ears in my house weird look on his face. The high frequency is really making him miserable. I have lived on my property 20+ years. They moved from Arizona and hate birds and animals obviously. They made friends with my dog when moving in. He thinks they are safe for him! Absolutely NOT. I took him and had him chipped the day after my place turned dead zone. Absolutely nothing moving that is a living creature on my 2.5 acres. They have an easement through. They don’t have enough room to turn a vehicle around. I’m running into zero answers no matter who or what I look into.

I will give 0 if I can. They said it will cost $5 to connect you to an expert and in nowhere did they mention that you also need to pay $60 for the membership I don't need. They also lock the AI assistant chatbot before you pay so I wasn't able to clarify my question regarding to what support I am getting and the payment, etc. They prey on people that need urgent legal assistance. Terrible experience.

I’m really happy with the support I received. The expert had already read the problem and knew the solution before he even got on the phone with me. He took the time to explain it to me in a way I could understand, even though it was very technical and then walked me through, fixing it.

Not being in the field of construction yet having a huge renovation can be mind boggling. ** reasured me that my concerns were valid and addressed my every question. I highly recommend utilizing his services. I am employing a second contractor whom seems to feel that sloppy work for a woman is something to do. I need a structure that will be safe and done with pride. I wish he was in PA so I would have my work done correctly.

My helper, Bobby, was very knowledgeable and patient. He understood clearly what my problem was and advised me by finding helpful videos on the topic. Unfortunately I was not able to tighten the handle on my faucet. But my conclusion was that the design of this faucet is at fault and that Bobby did as much as was possible to help me. I was very pleased with the service.

Not at all happy with JustAnswer's service. To date my problem has not been rectified. I have spoken to 3 different people. They suggest something that doesn't work and will not answer emails sent to them afterwards. I was charged $66 for something that I had not been made aware of.

We had a wonderful experience using this service for the very first time just a couple of days ago. The master technician was patient and helpful when I asked for clarification in his advice. He also sent over clips from the owner's manual for the piece of equipment that we did not have saving me $146 to buy the manual.

They helped with my diagnosis but were not able to help get car running. Turns out I need an ignition assignment. I had the car towed and ordered the pert. When the part comes in I will have a friend install it for me. He won't accept help. Help always gets in the way.

I was pleased with the comments from the Dr. **. However, I was shocked when I was not only charged $5.00 but another $35.00. Had I known this, I would have done something different. I would hope to get refunded for the additional charged. I don't recall reading that I would be charged for the $35.00.

I can't believe how fast that went, got my call within 10 minutes, and the specialist was very helpful and kindly listened to my problem. I will still go see my doctor to make sure everything is fine, but when you need a quick advice, that's nice. I recommend the service.

I was very pleased with the thorough and accurate response I received when I inquired about an unusual growth near my koi’s mouth. I received an email and a text with a detailed explanation and an option for an aquatic vet referral. When I spoke to the vet’s assistant, his explanation/recommendation was the same as the one I received on Just Answer. I highly recommend this site!

Chet was excellent. Thank you for the advice. I would use your service again when I have a similar problem. Thanks again. The service and his knowledge and service was excellent. I will recommend your service to other people. Samsung must have done an excellent job training your people.

Franklyn did a great job helping me. He had good options and direction to probe further into the problem. We solved the issue. Now I just need to acquire the part and install it. I know if I have problems or questions, I can call again. I was only on the phone for a few minutes.

I was a bit busy with two dogs, two cats and dinner, so I prepared the ** shot, moved the vial away and administered the shot. In the slight confusion of all of my "children" feeding, I simply forgot to replace the vial in the fridge last night at 8:15. This am I notice the vial on the counter and became worried. I searched on line and found your site, reported my problem and received an answer within 10 minutes!!!

The veterinary assistant and the veterinarian were excellent and provided great advice. They were both helpful and comforting. I would definitely use them, again. I was not sure if the ** and ** accidently eaten by my 14 month old, 90 pound Saint Berdoodle would harm her. Keith A. **, member, and past president, Texas Board of Veterinary Medical Examiners, 2014-current.

I accidentally found this app researching an issue I had with my washing machine. In 30 minutes James had the problem diagnosed AND provided me with a replacement part number so I could fix the issue for a fraction of the price. Something that would’ve cost me $500+ by calling a repair company, only cost me $150 to fix. THANK YOU!!!

I am not going to lie, I was a bit skeptical at first. However, once I was put in touch with the vet she was so extremely helpful and saved us a trip to the emergency vet. She was very thorough in examining what type of mushroom he accidentally ate and provided next steps. Would definitely use again!

I reached out thinking l would talk with attorney but they just wanted to text. So, you don't really know if you actually is receiving info from an attorney. Anyone could be texting you. I felt texting back and forth was not the best way to communicate in oder to explain your legal situation. They also should make it more visible and clear that besides charging you a $5 fee that you now have a automatic monthly membership and what the fee is. I did know that until l received an email. That should be clear on the website and before you send your question. Most attorneys will do at least 1 free consultation.

I called and you charged me 40 dollars for what I already knew. There is no emergency vet in our county. We wanted one that was open or what to do til one opened. They told us where to go but they have no emergency after hours either. How do I get 35 dollars of my money back. You were no help. You said 5 dollars not 40.

I was in conversation with Chat, and screen came on to rate my experience. When I did, I was unable to return to Chat. Total waste of time and money.

Computer quit working with update and Eric walked us through what to do. He waited until we could log in to the computer. We were very happy to know we could do this through our phone, because we are not real savvy with computers. We are old and it is hard to understand the technology that keeps updating all of the time.

Gave a phone number of someone who wanted my charge card number for something I don't know what. And that guy gave me a number and that was for British Airways. Still haven't got through to the company to cancel my subscription. First guy was polite after that I don't know what happened.

They will take your money and never respond. Blame is on the "wrong phone number" NOT. iRobot is a piece of you know what. Doesn't perform as advertised. NO SUPPORT. No help on the Web. No Chat support. Probably trying to use AI instead of a real person. I will be writing reviews on iRobot's site.

To anyone looking at this site.... I received incorrect aka lies from initial person. I was told I would be charged 5 & was charged 46 dollars. They said Dr could prescribe prescriptions, but that was also a lie. I plan to post this information everywhere on the internet.

I am very pleased with help I received from Tim. He very accurate, knowledgeable about renewing my G14, G16 golf cart. Yes, I would recommend him to my friends for mechanical advice. The cart is running with no problems. Thank you Tim, you are Heaven sent. Tim would get to me in a timely manner. I believe he enjoyed his time working with me because I had no idea what I was doing. Tim made me feel comfortable about what I was doing. I have a neighbor that helped me that knew a lot about golf cart but when we ran into a problem Tim would tell us what to do or try.

I asked for this info and all he gave me was an email address I already had. I got it off the internet before I supposedly called them, but instead got you instead. I thought I was interacting with them, not Just answer. I will never contact or use just answer again.

This company is really useless, weren't able to help me and they suck. Chris was the individual that was supposedly helping me. I checked with my neighbors to see if they received my delivery by mistake. I checked with two local post office nearby. I was very disappointed with the lack of customer service.

I paid for service and no one contacted me after trying to contact the vet they connect me with 5 times. Very sad. This is like a scam. I expect a refund after getting no help. Very frustrating. I don’t know what to do. It’s impossible to get to customer service and this silly vet is unresponsive.

Most helpful. Answered my questions quickly, directly and very easy to understand. My issue was concerning above guideline rate increase and how long it applied. Mike explained the process and the practice in a way that I didn't necessarily want to hear but was most direct in helping me to understand the law.

I spoke with an attorney about Probate Issues, It did go well. He took the time to respond until I got the answer I needed. Good service for sure. The Value of this service is very important to people who can't afford an attorney right away and it helps with decision making

The attorney I spoke with was very helpful. Provided direct, relevant answers to my questions. He was frank about the various options I have going forward, which I appreciated. I intended to rate our phone call 5-stars on the screen for the service but inadvertently pushed the one-star rating and couldn't change it.

Put my mind at ease. Took no more than minutes from my explanation of problem to resolution. Took the added effort to explain and break down how much would have to have been consumed in order for there to be a problem. Followed up with me the next day also.

I changed my cable companies and wanted to use my fire stick to stream music and movies in my reception room. I was stuck trying to getting WiFi on my Vizio television. I used Just Answer and within 10 minutes got a return call from the technician The technician walked me through and resolved my problem. Awesome working with Just Answer.

I had a question on how much notice a landlord needs to give on a rent increase. Wanted to make sure I was right. The gentleman who helped me was very helpful and answered my question. Every time I've called for information you have been very helpful. I want to thank you for all your help.

I was having a problem setting the time on my range and the door was locked. Austin helped me with both issues. He was very kind and considerate. I didn’t get a Manual with my range and was clueless about how to do this. He had to go through several items to find mine because I couldn’t find an ID number on my range.

My cat was having an episode. She couldn't close her mouth, was crying, and had belly pain. We weren't sure if she was choking. Dr ** was calm and empathetic. He asked good questions and recommended we go to the urgent vet. He gave us suggestions on how to present her case. We appreciated the advice and follow up later that day. Great experience and I would recommend the service.

Dr. ** was sweet, knowledgeable, helpful, and all the positive things I can think of. Her advice helped me a great deal. 100 out of 10 would recommend. Hopefully the cat has learned his lesson and will no longer hunt toads. Hopefully the giant toad also learned her lesson and will stay away from the catio.

One burner on my electric range with glass cooktop is not heating up as much as it used to. Needed help troubleshooting the issue. Technician provided excellent advice. Cost of parts required to fix the problem are not worth it for almost 20 year old range. I can live with that burner inefficiency until I purchase an entire new appliance package.

Spoke with technician Austin who was great. He helped me troubleshoot the problem. Austin was clear, concise and patient running through the steps. Once the problem was identified, Austin then sent a link to the part as well as a video to remove the old damaged part and install the new part. The video was spot on and easy to follow. All in all the Just Answer site saved me at least $250.00 for a technician. Great job and thank you!!

All of you CPAs have given what I feel excellent presentations on your product. I going to take a moment to think on it and come up with a decision that will be advantageous for me. Thank you for your professionalism and respect. Have a great day and hope to get back within a timely matter. Ned **

I was able to get help to update account but we still couldn’t complete the process. I was asked to call back after 7/24 to add bank name. I don’t understand why the bank name cannot be added. This was a problem when I tried to get help before. It seems very strange and frustrating.

Once I was patched through to "expert", I kept getting automation. Time and time again! Had to go to a different site to actually talk to a real person. And they actually answered my question in detail and actually used to work for Avid. And had dealt with Pro Tools. Makes your site look like a scam for money.

This is a scam! The company leads you to believe you are getting a Microsoft company employee to help you with an issue. An initial low dollar payment is required. Automatic THEN the next month there is an automatic charge for a membership fee that you did not consent to! This company is horrible. Do not use their deceptive service.

I addressed my concerns, they heard me, and resolved the matter quickly. Got my refund!

I went to Just Answer to ask a single question. Their ChatBot stated I could join for $5 (fully refundable) and once I completed the payment I would be connected to an attorney. I entered my card information thinking I was getting charged $5. However, I received a notification from my bank that I was charged $46. I reached out to support and they didn't even acknowledge the error. Just stated that they were a membership service and by receiving an answer to the question I agreed to the terms. This is classic bait and switch. I don't know how they get away with this.

They make you believe that the answer will cost you $ 5 dollars and when they have your credit card information without your permission they charge 43 dollars for a SH answer. My bank jumped immediately letting me know that this was a FRAUD that I could not dispute because They have already taken 48 dollars for a Sh answer from My bank account. And you, another private company are doing the same by not telling the truth.

SCAM SCAM SCAM!!! I had an issue I needed some legal advice about (trying to get a death certificate signed - it's crazy). They said they would connect me with an estate lawyer and they could help with the issue. They go straight to a billing screen. They tell you it's a $5 fee, but charged an additional $60 recurring membership fee without telling you are getting permission. Avoid this site!

I have seen many posts (Reddit, Quora, etc.) asking if JustAnswer is is a scam. In my opinion, they are not necessarily a scam. However, they are one of those companies that gets you to sign up, then hits your card monthly and hopes you don’t notice. I noticed and got ahold of them to cancel, and I did NOT ask for the several months of fees that have already passed.

I have used Just Answer in the past and believe I was satisfied. However, it has been a long time. I just chatted and got a message that I had to pay $5 to join. I told them specifically I was asking for a friend and they should talk to the friend and not charge me anything else. After I paid, I checked my bank account and they took $60 out of my account! When asked about it, they told me I was an old member, so they waived the $5 and reinstated my account for $60! I asked them to immediately refund my money and they refused. SCAM, SCAM, SCAM. Beware.

I'm very disturbed that the initial communication stated the call would cost $1 and since I couldn't get into my laptop to see that $1 was a ploy to sign me up for a $45 monthly charge that I won't use, don't want nor need. I see this charge after the 1 minute call to resolve my issue was over. I am not happy!!!! Now it looks like I have to set up an account just to go in and cancel something I didn't want to sign up for in the first place. There should be a customer service phone number to reach out to someone. Nobody has responded to any of my responding texts either.

She helped me try to find a vet near me. Being as I live in a small town. She went above and beyond and I am so appreciative. But I am thankful, today my kitten got up and was walking around on all fours without a limp. So idk. We will see. Thank you!

JustAnswer put me in touch with a veterinarian within minutes. It was a real vet, a knowledgeable professional. She was very helpful and quite pleasant to deal with. Our pit bull, Jojo seems to have gotten through it all ok. Thanks to your vet we had a clear idea as to how to proceed.

This had to be an AI bot. Useless answers, asked the same questions or gave same instructions with different wording. Logical troubleshooting was not involved at all. Instead, it was written as an AI bot would when puking up selected gathered info. I want a refund, now. I want a refund, now. I want a refund, now.

My tech was kind, patient and very knowledgeable. He deserves 20 stars. My true problem came from an "update". All this did was take away many features. Lost the "library" heading and mushed it in with the "home" heading. Text to Speech became a less useful "Assistive Reader". Lost the ability to close my cover without shutting off the text to speech. I could go on, but you have ruined my pleasure in Kindle!!!

I put the top of my Ninja Blender on wrong. It was totally stuck. The solutions from their experts worked. They suggested heat from a hair dryer to expand the plastic and then a lubricant to help move the parts. I thought I’d have to thrown it away! That would have been $100 to replace it! Thanks for your help!

The Dr I spoke with over the phone was thorough, caring and compassionate. He provided great insight which allowed me to get our cat to the Emergency hospital and caught a blockage. This allowed us to give him the best chance at recovery. I highly recommend using this service if you are unable to receive direction locally.

I received good answers on my legal advice for charges I received in good timing and accurate information. I checked a few experts for different opinions. It all worked well. I was able to keep my favorite experts and I had more than one field of study to look through.

First time user. Easy and credible Chat agent connected me with a Kitchen Aid pro. We exchanged about 5 chats over 5-10 minutes. He diagnosed the problem. Sent links where to buy the part, and sent a video of how to swap the part. Once the part arrived and was installed (as easy as the video suggested)….and I have ice.

I couldn't get a live human at any AT&T numbers from the website (many had been discontinued!!).... The web pages I was directed to by AT&T did not allow me to activate the SIM card as the IMEI & ICCID numbers I typed from the phone display were not valid??!! Josh was able to find me an AT&T number to call that got me a live human--yeah!!

Rich was courteous and knowledgeable about my pick up. And helpful. With his forty years experience with Ford I felt that he knew what he was talking about. I would use this tool again for future projects.

He provided a quick response - knowledgeable and friendly. Had a good grip on the subject. Personable and did not rush me. Offered to answer other questions or address concerns. He Provided his contact info. I would highly recommend this service to anyone seeking answers to questions requiring legal expertise. I will no doubt be using his services again in the near future.

Instead of spending hundreds of dollars and most of the night at our local pet ER we were able to get high-quality advise sitting at our kitchen table. The doctor was spot on in his diagnosis and my dog is doing great. This was the first time I had used Just Answers for my pet, I had used it previously for appliance repairs and have been extremely happy with the results. Totally worth the $35 fee.

I have used this website several times and have been completely satisfied with my answers... each mechanic has gone above and beyond to make sure my question was fully answered... It is a huge relief to know that guests can rely on quality and reliable service without visiting an auto service station.

My dog was neutered 3 weeks ago and he had some swelling in his sack. The vet promptly got back to me and gave me a great answer and took time to answer any other questions I had. I had to cancel the service because I cannot pay the membership amount every month.

My experiences with JUSTANSWER is both wholesome and thoroughly rewarding. I am a Trained Mechanic and disappointed with the state of today's Gas powered vehicles. You almost need a Multimetet in hand or the constancy of a Jack In Diagnostic Tool to keep them running. It is so comforting to know the PRO's on your Team are there to help. You do a grand Service to the driving Public.

On July 4th I called about my very anxious dog. I had already given him one dose of his medication without much effect. I was worried about giving him an additional dose a few hours after the first. The doctor was very helpful and assured me that for his weight I was safe to proceed.

I had a very pleasant conversation with Brian W who informed me of the piece in question. He was very informative and helpful. A pleasant conversation and experience. Brian showed professional courtesy and respect as well as personable communication. I was excited when he educated me on the piece and the value. Thank you for the white glove service. I will use this service again to assess other items and situations.

I suddenly lost my email. It just shut down. Any other apps that needed access it called it invalid. The expert guided me through first a password reset and then taught me how to re-sync my email. He was thoughtful, very knowledgeable and remained calm and patient even with my growing impatience. We got the problem solved and he stayed with me almost an hour fixing other problems on my iPhone. We said a cordial goodbye only when he was sure I was satisfied. JustAnswer is highly recommended to anyone.

I designed a logo and then hired a company to digitally draw it up. 2 days after finished they told me another client wanted my name and logo and that if I didn't want to lose it I should copyright. The company was relentless in telling me I'd lose my design so I asked a lawyer and then was able to keep my design without worry someone would steal it.

I was told I was paying $1 and then was charged for a year long membership at $55/month! Don't give these people your credit card information card information! This has turned into a nightmare for me. I'll be fighting for months to dispute these charges and most likely will lose. Don't let this happen to you.

I cannot begin to express how angry I am. I realized this morning that I have had a recurring $60 charge on my credit card for an apparent membership that I never would have knowingly agreed to. This "membership" agreement was apparently snuck into the fine print when I thought I was agreeing to just a $1 fee for asking 1 question only. This is very deceptive and sneaky on behalf of your company.

Hi. This is one of the people you guys just stole from. I would like my two 46 dollars back, and btw if you say it's just 1 dollar of used you don't need to take a whole 46 to just use your program. I would like my refund of the two 46 dollars. Thank you.

This business is a complete scam. We paid the $1 to get an answer last weekend. We have been charged the $1 but also $52 and change. We did NOT agree to pay $52, and if this was some 7 day free trial, we were charged before the 7 days were up. Additionally, we did not get a fix to the issue that we called about, although this is now beside the point. When I messaged them a few minutes ago about this, I was told that I could speak to one of their attorneys -- for ANOTHER FEE OF $5. These people have lost their everloving minds as we will not be paying them another red cent. We will be contacting AMEX first thing on Monday to dispute this and file a chargeback and then contacting our attorney general to figure out how to cancel this mess and put a stop to being charged again.

Nothing more than a money grab. You pay for a membership and then they tell you that you don't qualify for the benefits in your area. A well designed scam. Lawyers are thieves. Save your money because this site is only interested in charging you every month.

The worst service I have ever seen. They promised to connect me to an expert within a few minutes. I was waiting for a few hours w/o any response. Support was useless and did not help and was repeating standard phrases "We will contact you as soon as we can". No managers were available who could help to understand what was wrong. The only good thing I noticed - they are ready for a refund for the service they have not provided. Beware! If you need any real advise - look for another service. This is completely useless and a waste of time and money.

I did ask one question approximately one month ago. Today, about a month later I noticed a $46.00 charge to my account and contacted the company. I was told the charge was for a membership. I never requested a membership and this is a very deceptive practice. When I called the company the representative informed me he could terminate my membership but could not refund my $46.00 charge for the membership. I am contacting the Attorney General's Office for my State and making a formal complaint. Extremely deceptive company and someone should be brought up on criminal charges for theft.

I had looked everywhere for help, even with my existing legal service, but couldn't get an appointment promptly to review some paperwork with a signing deadline. Fortunately, I received help from Ben S. very quickly and was able to meet my deadline. Ben advised me on what all the legalese meant in the contract and helped me understand what I would agree to if I signed the paperwork as is. As a result, I feel more confident in understanding what the agreement means and knowing how to protect and advocate for myself before signing the document. If you're in a pinch, this is a great service to have available.

The first person I talked to definitely tried to help. After almost giving up on the wait I was finally helped by a person who knew what was going on and how to solve the problem. I was very pleased with his response and friendly assistance and knowledge. Thank you very much.

The information given to treat my dragon was amazing. It just took an extremely long time to connect with someone and my dragon was doing pretty bad at the time.. and they followed up on her progress multiple times so that was awesome and gave me information for the future.

I’ve asked about everything from appliance repair to carpet cleaning and legal advice. It’s like having the community network of support that we all need, but rarely have. Managing life every day means making lots and lots of decisions and having someone to ask helps us make better decisions. Especially when your parents have passed, you be moved to a new place, and you're just really too busy to research everything, JustAnswer.com helps fill the gap.

I could not believe how quickly I receiced help. Matthew was very easy to work with. I understood the directions. Unfortunately, I wasn't able to loosen the screws and didn't want to strip the screws so I waited for the repairman. But I understood all he was doing and in the future know what to do if this happens again.

Verizon gives no coverage in this beach area. When vacation people arrive the population sells more than double and our coverage drops to no bars. No one can help, the tech tried but the problem isn't with in my phone. It is lack of tower power. But thank you for trying.

The veterinarian was very thorough with her recommendations as to get a limes shot as well as an oral flea/tick prevention from my local vet very grateful! She also reminded me that the next guard stands behind their product as to keep record information for proof just in case something does go wrong with prescription guidelines.

I removed the steering column in my 2009 Hyundai Elantra and was having trouble reinstalling it and went rummaging around on YouTube for help. I stumbled on JustAnswer.com and decided to use the service. I spoke with Harris ASE tech and we had a delightful conversation as he brought me up to speed on how to proceed. I wish he lived next door! Totally competent and fun to interact with, and the service was well worth the price.

Peter showed us a path, while he was not allowed to review the paperwork we've prepared the advice of the options "how we can go about it," was super helpful. We've since contacted the land titles office and have started process of Lapsing Caveat, since we were not able to contact those who placed it.

The appraiser was very informative. He was prompt with his responses. I thought I would have to check the next morning as it was after midnight. He also helped me when I had already reached my limit. I would recommend him as an appraiser when you want a quick response. However, I was giving a lower estimate than from other appraisers.

The whole process was so easy. Dr. Kathy was so helpful and showed so much empathy and put my mind to ease when my best friend Oliver was attacked by two coyotes. She gave me perfect information and told me what to look for to determine if my guy could wait to see his vet in the morning or rush him to a 24 hour clinic. We waited until the morning but was available for us during the night if we had any other concerns. I will use this service again if I find myself in an emergency situation again.

My question pertaining to the Florida state law 718. My question was answered fully, and in a way that I could comprehend. Now I just need to figure out how to stop my membership because I do not foresee a significant amount of future use when I need a specific question answered by an expert.

We purchased 4 chairs and one was missing one nut. To get told to talk to the store purchased, I had to sign up for a $45 service. I'm sorry that's totally unacceptable. Thank goodness that I was able to cancel their service. My chair was on for sale not much for than the price of a mere question.

The man steered me down the path of happiness. Would highly recommend, knowledgeable, swift and kind. (Triple Crown). When I got the phone back in less than the estimated repair time. Everything worked as was explained to me, Not knowing where to start is overwhelming, the man walked me through it with ease.

My Kindle failed to instantiate. It now works. However, I am confused about the $1 payment with refund. My c-Card shows an amount pending of ~$43+. Not sure how to reconcile what I was told to the amount pending. Thank you for your help in clearing this up.

The rep was professional, clear and precise with his diagnosis. He told me what to do and it worked. He was pleasant and understanding. He was a model representative. I am very satisfied. He saved me a lot of money as I did not have to call a repairman. I will use this service again.

I had the most amazing experience with my customer service representative. He was so attentive and knowledgeable. He encouraged me to continue to ask questions. He answered every question I had. It was a very personable experience! He even followed up with me later to see how things were going! I have never had such excellent customer service!

My vet was incredible. She took the time to answer all the questions I had about what was going on with my cat and helped me get through the whole painful process of figuring out what was going on. It wasn’t for her. I would’ve been an absolute wreck and a mess and my cat would’ve been way worse off.

The mechanic listened carefully to my problem and knew immediately what to advise. He was spot on, kind, and had a good sense of humor. He made it easy for me to explain the problem clearly to a local mechanic. My problem was solved, my Toyota Tundra is back on the road.

I asked for help & received an email/text about an hour later from the contractor. They were very nice & tried to answer my question as well as they could. I was able to find the part number on-line & ordered it on my own. The contractor tried to answer another question re: disengaging the transmission from the back wheels while I wait for the drive cable, but the info wasn't applicable for my mower.

I had been hacked for nearly two weeks and could get back in for about 5 min and hackers would take over in Chinese. They were professionals and tried to hack my bank acct for 35000.00. But this service got me back on in about an hour. I so appreciate them staying with me when I thought it was impossible.

The expert Wen W was very proficient and patient with resolving my issue. The whole process last more than 2 hours, but he was very methodical and meticulous in presenting the information. I would definitely recommend him for IT service. Even though the issue was primarily with Binance account authentication issues, he was able to look up the appropriate reference information and pinpoint where the problem lied. This indicated that he was very versatile in researching relevant informaton.

Tech got in touch with me quickly. He was professional, knowledgeable, pleasant and affable. He quickly diagnosed problem and patiently talked me through the fix. He waited while I got necessary tools. I was and am very satisfied with service.

Accurate information on how to repair. Provided where I might find what I needed, was supplied along with a couple of other tips. Gave prompt and complete response. Would use Application again. Easy to use. Not sure what else I can say, I accomplished what it was supposed to. Not allowing me to proceed with my life.

The veterinarian I spoke with offered me empathic advice for my 13 year old dog who was having blood in her urine. Her advice also included "when" and "where" to take my dog if the need for emergency services arose. The advice proved very helpful when I took her to emergency services the next day.

Hello there, from Australia. Please note: Company is a scam. Do not apply for a $2 urgent phone call. It does not EVENTUATE & they will illegally overcharged & make unauthorized transactions on your bank account. I authorized for a $2 transaction fee for a Vet Phone call to gain urgent medical information, which did not happen! Zero call received! Then to find out they processed an unauthorized second withdrawal for $42.00 on top of the $2 phone call fee (that let me say again did not happen). Please note, no service has been received as per this website. They will not REFUND for a service that never eventuated & falsely processed unauthorized transactions. No contact from JUSTANSWER.COM. BEWARE. IT'S A SCAM COMPANY. FRAUDULENT/FALSE ACTIVITY FROM YOUR COMPANY.

I had a question about adding my ex to birth certificate and the “legal expert” provided no help and told me I could just walk into court anytime without and paperwork or appointment and tell the judge what I wanted???? No you can’t. I learned more by just searching. He was not interested and vague in helping.

Needed help with legal service. Talked to an automated response robot for a while until it asked me to pay $2 for the answer and redirected me to payment page. I entered my credit card details and the payment went through. But when I checked my credit card statement, I was charged $2 and $86. I got really mad so I talked to customer service. They told me that $86 is for the subscription which is not refundable. And disconnected me. I am going to file a written complain in 'Competition Bureau Canada' about them.

For some reason Justanswer.com actually issued a refund for the May charge to my credit card. Since the original problem I called about was successfully answered and work I raise my review to a 4 star review.

They are sneaky and dishonest about their costs. A 3 minute conversation cost me $65 instead of the advertised $5 and signed me up for a monthly subscription I don’t want or need. Don’t get sucked into this scam.

Could not get computer to work normally. Within 5 minutes problem was solved. The tech that helped me was wonderful to work with. He was very patient and took time to work with a non technical person. However, a charge of $46 showed up on my credit card that was not knowingly authorized. The only charge I was aware of was $1 that also showed up. I will not pay the $46. Please remove the $46 charge and explain why I was charged.

In a new area - I had NOwhere to turn to get help. I went online and found Dr Emily who immediately reached out from Bay Area! She gave me information I needed. Sure enough it took 2 weeks (tomorrow) to get her settled: vest, use litter box, come from under bed!!

I am disabled and need to get my dog some medication to help ease the pain he is going through right now because of arthritis pain. Your response time was great, and the vet answered my questions honestly and I felt he understood the problem well enough to prescribe the right medication. Of course, I had been going to a well-known national chain of doctors. Funny thing though the vet wanted to see my dog when all I needed was a prescription and quite by accident, I found the medication on their website with detailed instructions on dosage and how often it should be administered. Great Job in answering my questions.

I lost a presentation that I had 18 slides. I Pressed the wrong key, and that was the start of a nightmare. I still have not found the presentation and it's not because the expert that was assigned to my account wasn't helpful. Thomas was the hardest working person, he didn't quit trying to find the presentation.

The technician assigned to me to help resolve my issue with the Lenovo Intel CORE i5 desktop, where the internet access kept connecting, dropping, attempting, connecting, then dropping was resolved quickly by the tech. He walked me through uninstalling the network driver, restart my computer, which reinstalled a driver, and problem resolved. WOOHOO! Thank you for your professionalism, quick response, and resolution to my problem. 5-STARS!

It took at least 10 minutes for someone to answer my initial question. And, after that question was answered I waited approx 5 to 10 minutes between all other questions. I eventually figured out my problem by myself while I was on the phone waiting. Asked to be called on my cell phone and never received a call.

I installed a MDH Pioneer 2770 with backup camera, the camera stayed on all the time, pioneer recommended their camera, so I purchased that and same issue and they couldn't figure out the issue. The Justanswer tech walked me through the wiring already tried and had me test the wires, determined a relay was needed, and I purchased same day and was wired up want working within hours when it's been broke over a week. Great job to Anthony, the tech who assisted me.

I was curious on how to remove a 53 yr old mark on my state level infraction from a federal record. It is beyond my comprehension to allow such a violation to remain, when under current laws, a misdemeanor ticket would be issued, if that!

After an innocent automatic Chrome update, my MS Word and Excel would not work. I tried many things on my own to fix it, to no avail. Finally, saw JustAnswer.com online and their tech guy really saved my bacon. Thanks, Abraham! It did cost $41, and while I wish it was less, I am happy that my laptop is working again.

Very helpful, informative, professional and confident in delivering information and referring me as to what I needed to have and do in order to help a family member be exonerated and released who was falsely incarcerated. He was released today, Monday May 13, 2024! Thank you all so very much. This means everything to us!

My dog was bitten by something while going outside and the vet was able to advise what to do, what signs/symptoms to watch for and to call back if there was any change. Saved me a trip to the Emergency clinic! Thank you! I would highly recommend the service especially if you’re in need of a quick answer.

Hey you were great. It was scary how fast you got in touch with me and Louie was a great guy to talk to. I don’t really know how all this works but for the first contact great job. He told me what to look for, what to check and how to relay info back.

I don’t think this liked me too much from the phone call. I felt as if you were just trying to rush me off the phone. Wasn’t patient and just automatically assuming things. And also don’t appreciate you talking to me the way you did. Don’t know if you were having a bad night or what but for future reference don’t talk to ppl like they are stupid. Not everyone is knowledgeable in your field. Waste of 5 dollars.

Never signed up, agreed to pay, never asked a question - had a deduction for $1.00 & then a few days later $45.00 deducted. Today they tried to upgrade me to a PROFESSIONAL account & attempted to withdraw an additional $45.00 when my bank refused to pay! I called and talked to someone & he refunded $46.00 & canceled the account I never signed up for!

I was in the middle of discussing my issue and the attorney just disappeared. I am also an attorney, but do not concentrate in landlord tenant. I know that he did not finish answering my question for the amount of money that I’ve just spent. This is unacceptable and I want a refund.