JustAnswer Reviews

I've used Just Answer 2 times in the last week and both professionals (Anil ** for computer virus concerns and Dr. ** for medical concerns) were very helpful and prompt. It's comforting to know there are professionals out there ready to help so quickly!

What an incredible resource! First time user and had no idea this existed. My dog ate something poisonous and the vet empowered me to act quickly to save my dog. My own vet was my first call and they were not helpful at all. I’m so grateful for this service, not only because it expedited the help my dog so desperately needed (where every minute counted), it also saved me thousands in vet bills.

I had some pressing and complicated questions on passport and travel documents and was connected with immigration lawyer Guillermo **. He was an expert on the law and gave me details that I needed according to the law. He was professional and patient, ensuring that I left with all my questions addressed promptly and thoroughly so I had all the information I needed. He is a very valuable resource, and I highly recommend him.

JustAnswer expert was 'great'! And explained things very well. However, the company represented (Duke Power) is WAY less than "great." We have some lights that are out in one of our parking areas that is causing danger to many. And Duke is impossible to get a hold of directly in order to get the repairs made.

Very helpful. The email technician was very helpful and tried a variety of options before finding a solution that worked for my emails not printing and my PDFs not printing. We had a bad phone connection but we were able to complete the transaction. Be sure to change any passwords if you allow sharing capabilities with the tech.

Derrick relieved my anxiety on this project. I now have the procedures and graphics that are not published, to complete this chain and oil pump replacement job. They will sell the parts and tool kits but no documentation! Derrick sourced it for me and I am confident that it will be a good put back. Wrenches like me who are tooled up and have the garage space are the reason there needs to be a Just Answer. To help clients understand the nuance associated with today's hyper engineered vehicles. Thanks again Derrick and Just Answer. Craig ** Alfa owner.

Anthony M is truly an expert on all levels. He gave me great advice on how to handle a dispute for an app and, thanks to Anthony, I got a refund and the app. Then there was the challenge of understanding my description of what was wrong with my device. Every sentence I wrote, Anthony understood my layman's terms and he replied quickly with perfectly detailed instructions that were easy for me to understand to fix my device. That's a tremendous skill, when a highly skilled person can make an unskilled person feel like a pro.

As far as the Vet I talked with he was great and answered all the questions I had as well as put my mind at ease. So overall I was very satisfied and would use the service again in the future! So I am very thankful for the amount of detail and attention the veterinarian provided me so I have nothing but good things to say about the situation!

I was connected with an attorney quickly and got the exact advice I needed. Great service. My attorney called me, but I was unable to talk on the phone, so we utilized the chat feature instead. He answered in detail, very quickly, and with the exact info I needed.

I had a conversation with LegalEagle. He was polite, courteous, and very helpful. There was a minor technical glitch and we had to reconnect, but he was right there with the answers I was looking for. Just remember that this is for legal advice and not set up to build a case for you.

I had a great experience with this online legal answer line. Elizabeth was very professional and knowledgeable. She took the time to clarify my concerns and provided the necessary guidance, including credible internet sites, to put me on the right track. Fantastic resource.

The technician was patient and very thorough and solved my issue. I was sick with a fever and was trying to dry my sheets to change my bedding. The dryer would not start any cycles. I was stuck. He made my day taking it step by step with me. I didn’t Even know where the model number was and with his explanations it got fixed. The best service I have ever had. :)

Did a search for a number to call TurboTax and this number was listed so I thought I was talking to turbo tax. They asked for a credit card number and I filled it in. It said that a $5 charge would be refunded. I was directed to a specialist and explained what was wrong and he gave me the number of turbo tax help center. I got a notice that I was charged for $65 for what I don't know.

Wes was the mechanic that helped me. I thought I was missing something in my own troubleshooting attempt. Wes laid it out clearly which explained for me why I felt lost in my own troubleshooting. I appreciated his confident and no-nonsense approach and clear directives on what to do next. I was stumped... Now I'm not!

My 9-year-old, 70 lb. German Shepherd/Lab mix will eat anything! This time, it was about 8 oz. of chocolate chips. I was able to chat with a veterinarian within about 5 minutes, and the cost to join was only $5. Thankfully, it wasn't enough to be toxic for his weight/age/health. A few years ago, he ate half an onion. That time, I called animal poison control. I actually spoke with a vet on the phone as opposed to a chat, but it took longer to be connected and it cost me $95 if my memory is correct.

Dr. ** answered my questions completely. She was very nice and easy to talk to. I would recommend for anybody with health questions to give her a call. I feel that she is very knowledgeable and can answer any questions that you have.

My poor puppy possibly ate something toxic. The vet guided me with inducing vomiting to make sure that my puppy no longer had the substance in his system. This app helped me find a vet quickly and get prompt care. Thank you so much.

I had just replaced my transfer case on my 1999 GMC Sierra 1500 and the 4WD stopped working. I double checked my connections but needed a scan tool before I could go further. Kevin provided a schematic so that I could follow along and we determined that the front differential lock had lost a ground. I never would have guessed since I'd never had a problem with the 4WD before and the transfer case replacement was completely unrelated, just coincidental. If your 4WD lights blink, don't forget to check the front differential lock circuit, there's no mention on the internet about this. Kevin REALLY knows his stuff, I owe him big time. A big thank you to "Just Answer" and Kevin for helping me!

My assigned attorney, Michelle provided excellent guidance in addressing my HOA issues. She was knowledgeable, caring, empathetic, and very personable. I now feel empowered to take decisive action. Thank you, Just Answers.com!

Dr. ** was very helpful when I had several questions about my diabetic dog & the correct placement of her freestyle libre. I had doubts & concerns that he addressed clearly, compassionately & professionally.

My issue is that I feel like they tricked us into a $65 monthly fee. I do not recall authorizing it and they refused to return the money when I saw it on my bank statement. It is a scam and they make money via deceitful means.

Responded quickly. Summarized so I knew they understood my problem. Asked a couple of questions and then supplied the correct solution. Also supplied other helpful information so I could contact the manufacturer if needed.

PaulmoJD answered my questions quickly, thoroughly, and thoughtfully. His professionalism was impeccable. I had a question about a job severance agreement, and while I tried my best to prepare, I was encouraged to seek counsel. I am so happy that PaulmoJD was there to answer my questions and provide insight at a difficult time. I highly recommend PaulmoJD! Thank you!

My tech was very helpful. He talked me through my problem, and we resolved it immediately. He was also very kind, considerate, and polite. It was a pleasure to talk with someone who knew just how to talk me through my problem step by step! Thank you!!!

The tech was really helpful, he went over everything to fix the issue. The only problem I have is now there's 2 charges to my credit card. Thanks to the technician. He was really fabulous, knew his stuff!

The problem was not so much with the "Just Answer" technical support company, as it was with the poor design of my new Epson XP-4200 Inkjet Printer. I had used Hewlett Packard inkjet printers for years, until the recent downgrade of my MS-Windows desktop computer from Windows 10 to Windows 11. From then on, printing graphics within an MS-365 Word document was unsatisfactory, as images were truncated, but the users, including me, were blamed for Microsoft's failings. I also wished to use a USB-A cable rather than Wi-Fi to connect the printer to my desktop, to maintain my privacy, and that was an ordeal. Suffice to say, the main problem is the small, limited display, the inadequate instructions, and the non-intuitive symbols Epson has chosen for "Stop" and "Start".

l was wrongly scammed by JustAnswer. They charged me unexpectedly 69 $ after a 8$ payment and I didn't agree to. Poor communication and hard to cancel. Beware of hidden fees and misleading sign-up process.

Hello, I would take this opportunity to thank Mr. ** on JustAnswer for his very professional and needed help to me on 10/19/2025. I was having trouble changing service from my old to new computer. He not only displayed a kindness that is not often shown in dealings in customer service, but he has a calming way of helping to ensure that he could help me resolve my computer issues, which he did! Thanks to you JustAnswer, and especially, to Mr. **. JustAnswer, He's the kind of employer you want to keep!...And promote!!!!

Dino at JustAnswer helped me with an issue that I had with my new Samsung Bespoke refrigerator and the issue is fully fixed, we spoke to each other online and he guided me through the process to fix the issue and it is completely resolved, I’m very happy about it!

Dr. ** listened to my concerns and explained what was going on with patiently and at a level I could understand. He understood my fears and was able to take his time and talk me through what is going on. I highly recommend JustAnswer as I've used them for help with medical questions, legal issues, and even question about my cat's health.

Definitely worth every penny and more. Answered every question I had regarding multiple topics and even followed up when needed. I recommend Just Answer to everyone. I stumbled on this by accident but now I feel like I want to tell everyone.

From the start to finish the crew at JustAnswer was very professional. I'm on a low income status. I explained to JustAnswer and they gave me a pass. They did not charge me the $55 charge. Very nice!!

I love JustAnswer! I've used this service multiple times now for general legal information and every individual I have spoken with have been kind, incredibly informative, and thorough. For the price, the value received is amazing! I randomly found this company when I couldn't afford a lawyer and needed some general questions answered. I honestly had my doubts, but I was very surprised and I have recommended the service to friends and family.

Justanswer.com is an aggressive and a rather disingenuous company appearing on top of many Google searches.. Their service fees are ridiculously high if one needs only one answer for one specific question and doesn't want to be a regular client. Furthermore, once one is a subscriber (I became one unintentionally), they won't keep you notified about recurrent charges, so it is easy to overlook them. Clearly, that's what they expect their clients to do. This is not the most honest way of making business.

Absolutely fantastic experience with Just Answer technician - specifically Ankur was easy to understand, extremely helpful and well versed in problem solving esp to a less tech savvy person like myself.

Reid was so helpful! Answered my questions, helped me figure out details of my hvac system in my new home I was in the dark about, and more! An absolutely swell guy and his expertise saved me a very expensive service call!! 10/10

Very thankful for Dr. **. Helped my pup out from an allergic reaction from his rabies shot! Gave me all the following at home steps to make sure my pup feels better, couldn’t have gotten in touch with anyone better to best help my pup.

I have been having an issue with my ear being plugged along with an echo sound for 4 weeks now. I made an appointment with a local ENT that charged $750 for a visit. My deductible is higher than that so I decided to see if I could find an alternative option. I came across Just Answer and thought I’d give it a try. Dr ** called me back within 15 minutes and diagnosed my ear issue after asking me some specific questions about what was happening with my ear. She walked me through what was causing it and most importantly, calmed my anxiety. She followed up with an email and said I can call her if I had any issues or concerns. Needless to say, I canceled my appointment with the local ENT. I am so grateful to her and would not hesitate to refer or JA to any friends or family members. Thank you so much Dr **.

Our German Shepherd woke up with an oozing & itchy eye. Our Vet's office was closed so I contacted JustAnswer. I literally got a call from Dr. ** in 2 minutes, with the products, doses, full instructions AND a follow up text! It worked & our pup's eye is already healing! 10 STARS WITH THANKS!!

Lost video, but had audio on network stations on TV. I am disabled and technician was patient and thorough. Gave me detailed information to quickly solve the problem. Help was in text because I have trouble with detailed audio information. Excellent work and very respectful of my situation.

My Hotmail suddenly stopped working and I was stuck. I tried all the obvious things (restarting Chrome, restarting my laptop, etc). Mr. ** at JustAnswer proposed several procedures for clearing caches, changing servers etc. and now it is working again.

Dr Penny was very pleasant and thoroughly reviewed possible diagnoses and treatments. She was very consultative and together we came to the consensus that my dog did really need to see a vet in person. It turned out that my dog has allergies and NOT a virus or pneumonia. Thank you, Dr Penny for laying out my options in a clear and understandable manner!

Ida was clear and knowledgeable. Answering my questions thoughtfully with great resources. I feel confident moving forward with my issue regarding family law. I know my rights, and the best way to keep my kids safe while still honouring their relationships.

I went to the Just Answer website to have a question answered concerning a malfunction in my vehicle. The website states a “fully refundable fee of $5” will be charged to my credit card to access a mechanic’s advice. Input my card info and immediately I was charged $34 plus the $5! I went to the chat to get an explanation of why I was charged $34 in addition to the $5. I was told I was charged for a full month subscription but I could cancel it at any time. I cancelled it and did receive a refund for the $34 but NOT the additional $5. Needless to say I was so upset I didn’t even get to ask my question! I don’t recommend this website to anyone. Deceptive!

I've always had good experiences with JustAnswers and this time was no different. The bot did everything right as far as apologizing for the vet not responding in a timely manner. The bot had to actually apologize for the lack of response 3 times and on the 3rd it offered me a refund. It issued my refund but then several hours later the vet tried to message me and was acting like there wasn't an issue so either the vet didn't know she was several hours late in replying to my question or just didn't care, either way I felt she should have been the apologizing not the bot

I used Just Answer after my dog started to experience vomiting, itching, and swelling around her eyes and nose after receiving her annual vaccines. Dr. ** was very helpful with caring for my dog during her allergic reaction. She saved me from having to take her back to the emergency vet and another large bill. Thank you!

Jerry **. Worst experience ever. Would not recommend Just Answer at all to anyone. Was told by one of their lawyers with the firm that I could get a full refund for the $65 membership. I was not aware of the fee. They said I was aware. They refused to refund my money. Don’t fall for this scam. Read other bad reviews first.

I was dealing with a really stressful and somewhat futile situation. My veterinarian gave me the compassionate, thoughtful guidance that I needed to make the best decision possible for my pet. I was incredibly grateful.

I was so impressed with the response time and assistance with my real estate issue. Well worth the cost and Ben was patient with me and explained things clearly and what my plan should be moving forward from here.

I have had some auto repairs done and tried Just Answer for guidance on non-satisfactory results. I had a pleasant chat with a master mechanic and have settled on next steps. The efficiency and courteous responses are always appreciated.

My interaction was pretty fast and I got the answers I needed and felt confident with the help provided. It was definitely worth it! Response time was quick. I had confidence in the person I interacted with and would recommend to anyone needing help.

I am so thankful for Mrs. **! She has reduced tremendous stress on me, and answered a question no one else was able to. I truly appreciate her and will absolutely come to her again for any of my questions. Specifically pertaining to expat tax help, I would highly recommend her!

The veteran assistant was very polite and made me feel worthy. Dr ** was extremely nice and very respectful. He helped me understand the problems and was able to give me a place and products that will help my kitty. I can not say enough good things about Dr ** and his response.

Very satisfied with the help I received. My issue was with the blood pressure feature on Veryfit app. Turned out I had downloaded the wrong app from the App Store on my iPhone. I will go back and download the Veryfit Pro app. And look for the blood pressure feature.

I love technology but sometimes I’m in a quandary not knowing how to fix glitches. I, serendipitously, found JustAnswer and Andy who fixed the problem. I will definitely contact them again if I have any issues I can’t repair. Thanks Just Answer and Andy (give him a raise).

This company is very misleading with how they make you think for a one-time question to assist you is only $5, but once you type your question you are automatically enrolled in their membership and will charge you $55. When you call their CS line you get an outsourcing company from the Philippines, they can barely speak a word of English and talk so fast, and are just reading off a script as they repeat the same information, very rude. I asked for a refund and they declined automatically without hearing you out, again just read off a script. Again, do not think that by using them one time it is only $5, as they stated, once you ask or type that question you are locked into a membership, oh and their chat that they provide, they charge you for that too. WORST EVER, WILL NOT RECOMMEND TO ANYONE. Sabrina

I had a question for a veterinarian. I was told that I would be charged $5 (refundable) and then I could ask my question. So I paid. Asked my question. Don’t get any useful information. Then looked at my card statement and saw that I was charged $60. They did refund the $5, but kept $55. I contacted customer service and was told that the $5 was a registration fee, and the $55 was the monthly fee. And since I asked a question, I was not entitled to a refund. I emailed them a couple of times, letting them know that I had disputed the charge because it was completely fraudulent. After that someone did email me back and say they would refund my money. But it took talking with multiple customer service people, and sending 2 emails telling them that I was sending it to my bank's fraud department.

Very nice and professional Answered all my questions. Very easy to do online. Will definitely refer other people to this site as well. I questions were answered very quickly and in a timely manner. I didn’t have to wait long for the conversation to start.

Both of my experts were obviously educated and knowledgeable in their field of expertise. I will continue to use the website for my inquiries. Actually I have a few more items I would love to have analyzed. Thank you for your help and devotion of knowledge.

Never got the promised call from Josh… never responded to my last “chat” message; told me to call YouTube customer service line for help. This was a waste of my time! I hope my “fully refundable” $5.00 is really refunded!!!

James gave me the information I needed. He was easy to understand. If I decide to move ahead, I would like to work with him. I now understand steps I need to take. I have to gather all the information he suggested and send it all to him. I am happy with his answers.

Mr. ** did a great job! He took me through multiple steps on the remote with great patience, and stuck it out until he got me to the point of solving the problem. He probably had to do some research himself, but always came back with the answer. I know very little about technological stuff, so his knowledge and help was much appreciated.

My beloved doggie tore up an SOS pad while I was cleaning today and I got scared she was poisoned. She didn’t eat it but the level of toxicity in the soap was concerning. Called the ASPCA and was on hold forever. Looked up the product using IngredientsInside.com and felt a little reassured. Then I started a chat with local emergency vet clinic through this service. I was so relieved they had an answer for me on a Sunday. My Aussie is just fine and they gave me smart advice and follow-up care. And they walked me off the ledge because I was a little scared.

Greg absolutely knew his work. He accurately guided me into trying to find the bad parts. Unfortunately, some of them were inaccessible and my other is 35 years old. Rather than pursue it, I chose to replace it, but Greg was extremely helpful in trying to see what we could do.

Sebastien was amazing and so helpful. His directions were simple for me, a 77 year old woman to follow I was so frustrated with the service I received from my Internet provider. My internet had gone down and when it came back on, one of my apps, Prime Video just went black screen and I couldn’t access it any other way. It was strange to me that I could still access Prime Video on my phone and iPad, but not my tv. It was quite a learning experience, and I appreciate Sebastian’s expert help!

The chatbot I spoke to before speaking with a "doctor" said there was a $5 fee to joining and speak with a doctor. It never bothered to mention that there was a $70 monthly fee included in the same transaction. They knowingly scammed me and then straight up denied it via email. Save yourself $70 and just visit the doctor.

I was advised to contact this department and I'm so glad I did! Living in Illinois as luck would have it, received a call from a lawyer in Illinois who knew the history of our state. I was given great advice and instructions on what to do immediately. I followed his instructions and I feel more at ease after following his, Craig's, advice! I would recommend him in a heartbeat! He's very professional, courteous, personable and speaks in a way that's easy to understand.

I asked if I could get a prescription and was told I needed to talk to a vet. Charged me $5 for a vet to say no. And then $65 for a membership without me knowing. Bs scam!!! Spoke to a supervisor who refused to refund. There was no confirmation, agreement, contract on page..nothing 😤

Blake was extremely helpful and quick! I did not have to wait long to be connected. Blake understood my questions and my concerns! Even when I wanted to address more questions, they were answered quickly. I am grateful for Just Answer. It is a very valuable service! Thank you!

Dr Scott ** was so kind and helpful with my little dog. He reassured, listened patiently, reflected the problem back. He has a very calm and caring demeanor. He informed us on the condition and let us know that we were doing the correct steps. So thankful for him.

Dr ** was professional, knowledgeable, and compassionate. We needed advice quickly about our cats' issue and our vet was closed for the weekend. Dr ** answered all of our questions and listened to our concerns. This is an excellent service, especially when you can’t wait for your local veterinarian. Thank you!

JustAnswer put me in touch with the technician TirumalaK and he crafted an appeal to help get my Gmail restriction lifted. He was patient, thoughtful and precise in his directions. He used the language I was missing in previous appeals. I would rate him a 5 Star Google Review for sure! He is that great!

Richard gave the answers I needed to correct a registration issue with a sex offender probation and post release. Did a great job and now I am encouraged to proceed and get the issue cleared up. He provide the penal codes related to my issue of registration and added time to my probation without a court order.

I believe I have received all the information I needed to complete my extended tax return however I do believe all taken care of at this point! Texting back and forth with the expert seems like I got all the information I needed in order to take care of it all!

Very smart lawyer who knows customers' need and gives direct and clear instruction and right to the point. I highly recommend him. Will ask for his help again when needed. It's also a great experience after I renew my JustAnswer membership. I will recommend to my friends.

The answer I received was on point and the precision of thought and clarity of language was exceptional. Different aspects were explored and certain clarification sought in order to deliver an answer that was explorative and precise, giving areas of further knowledge that were necessary for me to think on and the opportunity to come back with more details and further clarification. I could not ask for more.

I am very satisfied. This assistance will support me in my effort to correct a problem that I have on my property and with neighboring tree properties. Charles was very professional and helpful. I will definitely use this service again. I now know how to purchase the needed items and how much to finish the job.

Victor is really great and helped me with my questions about filing some information with a government agency and how best to answer the questions they are asking. He helped with which form to fill out for my situation.

Quick and easy with very thorough response! Will use this service again. Highly recommended. Appraiser was knowledgeable and very helpful with detailed information. The membership is affordable and the advice is very helpful concerning antiques and collectibles.

I was just a little disappointed in his answer because I know it's not correct so I just have to wait and take him in to my vet in the morning. I was hoping to get some insight into what might be wrong with my dog. But I was wondering how somebody could diagnose it without seeing them or anything so I just decided to take a chance so that's fine. I will go to my appointment in the morning with my vet.

It was very confusing getting started. Hard to figure out the login, but worth it. Computer, Printer and phone all working great - no problems. I have had other techs try and try and solve the problem and the problem was never solved. Great Tech - solved all my problems.

Tony was kind and helpful, he clarified if my husband and I were able to travel abroad with prior convictions. He gave us a clear answer and was polite and respectful. Tony understands the legal aspect of international travel well. I highly recommend Tony.

Nothing got solved. The agent said it was fixed and I tested the link and nothing was changed. He said USPS was going to update. It didn’t. He said that he was going to send me a new tracking number. He didn’t. A gigantic waste of my time and money. I want a refund😩. This is the tracking number he was supposed to fix **.

He was nice and polite. I sent him pictures. I know it hard to give me any info by pictures but I don't think he took the time to really look. He was nice and polite but didn't give me anything I didn't know. He was ok but I don't he took the time.

Although Chris was not able to recover my email (because he is third party tech) he immediately supplied info to aid me in getting a code and who to contact at Yahoo with the code. He pointed me in the right direction to get recovery of my email. His precise instructions got me where I needed to be!

I purchased a new Samsung TV 65 inch OLED from Best Buy. After unpacking and setting the television up, I tried to set up the TV. Once it was powered on the screen remain black. I requested assistance through Samsung and was referred to Just Answers for technical assistance. The technician called me within two minutes and attempted to walk me through the resolution. Unfortunately, we were unable to get it working. He determined that my best route would be to return the television and get a new one. I really appreciate the immediate response to my request. Thank you.

Tech Sam A. was very thorough in his technical knowledge and my problem with the night lights and sensors was fixed! I highly recommend Technician Samuel A.! Great job! If there’s ever a need for a Technician again for my Litter Robot I would like to have Sam!

I purchased an expensive iFLYTEK note-taking and recording tablet. The iFLYTEK registration system did not function, so I was unable to use the device. iFLYTEK transferred me to Moe, (which required an additional payment). Moe then abandoned me. Terrible experience. Beware!

I needed a technician sent out. I am 86 years old and technologically challenged. I thought you guys could just make an appointment. My time spent with this online service was a total waste of my time. Resolution recommendation was "for me to go back on the web and call Astound." "Ahem....not helpful"

My heritage claims to value privacy yet. Their Tech Support has you pay for an outside technician who is unable to handle privacy issues such as loss of account access or ADN a kit that was activated. And mailed in is no longer accessible because the account is inaccessible. I do not trust this company to keep my account secure. I was able to sign into my account one day and then the next. The account is just gone. Also, if my dna kit was activated to my account. Why was it activated to my account, but then my account was deleted. How??

I had good, quick service for my issue at hand. Your information at the first told me I would incur $5 charge but no notable explanation about joining a monthly membership with $40 fee/month. I am not okay with that! I asked if I was still being charged to no avail. (Senior citizen with restricted income.)

Be warned that if you agree to receive a call, you are signing up for an automatic renewing membership that charges $65 each year until you cancel it. This was abundantly NOT clear on the payment page, but hidden in the terms. Highly disappointed in this misleading company policy.

Carl answered my question in 2 minutes. Very easy fix, but couldn’t do it without him. We tried to fix on our own, but couldn’t figure out where the part belonged. I will definitely use this service again. The callback took a little longer than I wanted.

I received law advice today that was nothing short of exceptional! The level of professionalism, clarity, and genuine care shown throughout the conversation was truly impressive. Every question I had was answered thoroughly and with patience, leaving me confident and well-informed about my next steps. It’s rare to find such knowledgeable and approachable legal guidance that puts your mind at ease while explaining complex matters in a way that’s easy to understand. I can honestly say this experience exceeded my expectations in every way. Highly recommended to anyone seeking honest, expert, and compassionate legal advice — five stars all the way!

Please refund me all the money. This site is fraudulent. I am looking for a lawyer that can help. I did not ask a relevant question. I am looking for a lawyer. I do not understand why on earth if you are looking for a lawyer, you need to pay R780, this is insane.

Thank you for your help today. I really needed to use my printer for something I was working on that needed copies. Your guidance helped me learn how to answer the question on the printer screen and move the buttons. I could never have done it without your knowledge and patience with me. Thank you.

Rolan is such an asset to your business. He helped me and made me feel better about my old self, being able to finally get my new Fitbit synced with my phone. Just loved his calm nature and patience with me. I was extremely frustrated with the chat, and ready to return my Fitbit. Then I had the opportunity to talk with Rolan (after over an hour in the chat window and paid to talk with someone and they sent me back to the chat... extremely irritating). Called customer service and Rachel sent me to Rolan. He was absolutely wonderful, and got my Fitbit synced and myself feeling better with Fitbit help.💕

Contacted them last week, asked to talk to a person, was told none were available, but someone would call me back. 7+ days later and I am still waiting, and for this, they charged me $69 + tax. Called Apple help line, spoke to a rep, problem solved in 9 min.

Vet was very thorough and addressed my concerns in a timely manner and paid attention to the details and information given. I would use them again if I needed to. We will continue to monitor him and reach out again if needed, but the information we received was helpful.

I told the girl that answered the phone that I had no insurance. I was charged $65, knowing that they would not deal with me since I had no insurance. This seemed more like a scam than anything else. I would NOT, in good conscious, recommend this service to Anyone.

Terra was extremely helpful. I had an older book that I was curious about and she was able to give me an answer quickly. She even gave me some opinions on other items from my mom. She is truly an asset to your company. I will certainly be asking for her opinion once I get some items gathered.

I recently had the opportunity to speak with Chelsie C., Esq., and I cannot overstate how valuable the experience was. From the very first moment, she demonstrated both professionalism and genuine care for my situation. I reached out because I needed clear guidance on a very complex issue—whether I had standing to pursue action against attorneys who may have mishandled fiduciary responsibilities. What stood out immediately was Chelsie’s ability to listen carefully, ask thoughtful questions, and then provide direct, practical insight that helped me finally see a path forward.

Such a great help. He really took the time to help and assure me that I did the right thing by getting the mobile home in an irrevocable trust. He thoroughly explained the look back period as well. He told me the medicaid look back period as well. Also he assured me of the tenents in the entirety issue.

The attorney I spoke to was very experienced & patient with my questions & his answers. But he told me he had emailed me contact info for reporting my issue to the FTC & the BBB, but he did not. When I Googled the FTC, a was asked to sign up (& pay for) another membership to JustAnswer, so I just closed the window. This whole experience seems to have been a waste of 2 hours of my time. Not pleased.

Dr. ** went over the details of my symptoms and medical history thoroughly to offer a diagnosis which will be useful in seeing my internist, and also relieved my worries about a self-diagnosis I made. He is extremely knowledgeable, and JustAnswer took the time to find exactly the right specialist for me. I appreciate all the help I was given.

Your technician was very polite but of no help at all. After asking me a couple of questions (was the electrical cord frayed or worn…did you try another plug on a separate circuit breaker), both of which were answered yes, he suggested that I call the manufacturer for warranty information. I was looking for someone to help me solve the problem. Later found that a good cleaning solved the problem. I was not on the phone for 5 minutes.

The doctor was very calm and patient, very kind. She gave get instructions for what to do immediately and what signs for concern to look out for. I would highly recommend her for help with your animals or to request her if that is allowed. Thank you again!

While I am disappointed with the ultimate response, I greatly appreciate that you tried to resolve my issue. I guess that parts for old products are sometimes difficult to provide. Since I no longer have nozzles, I'll just try Amazon or some other outfit.

Greg A. was wonderfully helpful, trying various tactics to solve my problem. Very friendly too. He examined several options, informing me of each step and its results. He left a bridge to contact him if I had further questions. I needed to do that when the problem reappeared the next day. He answered and provided another option.

I am no longer able to receive a cell phone signal inside my house (outside is OK), and so called Tracfone on October 8 for help. After several exchanges with Simple Mobile (Tracfone's) bot, it notified me that it would connect me with a real person (a third party called DonJonesPhones) for a "fully refundable" $5 and I would be connected in 4 minutes. 20 minutes later a message appeared saying the call had been completed. I returned to the Tracfone site and was told to ask my question again. This time, it automatically connected me to a personal injury lawyer, so I hung up. An hour later, I received a notification from my credit card, asking if I had made a purchase of $48 from “Just Answer.”

Fantastic response time, professional advice. I need someone to answer a few quick legal questions, had all I needed in less than 15 minutes. I would definitely do this again, the price for peace of mind was well worth it.

No one does it better. Mr. ** knows the answers immediately and effortlessly. Always there to help. He will be guiding me on my journey to learn c++. He has recommended a study plan and will guide me through the wilderness. I feels very good! Dan

Right away it was answered a question I had about a package that was coming overseas and I tracked it all the way and it said it was delivered but it did not receive it. I am currently seeking other options legally for this this inquiry. I was giving many examples of ways I can deal with this.

Information is going to be very helpful with the next steps that I need to proceed with as before talking to Just Answer I had no further idea of who to contact or what to do next. I have been playing this waiting game for over 2 months now and am so grateful for some assistance.

I was working on my 2013 Mercedes SL 550 roadster I just purchased. I was replacing all the pulleys and belt system and couldn’t find all of the torque specs for the pulleys. I reached out. In all of my questions were answered over and above. The answer is even included torque specs for water pump in front of the engine bolts. That will be useful when I go to replace the water pump when it fails. Great service, would highly recommend and will use again. Thank you!

Just Answer seems to be a good solution for a lot of good things. However they are not a one time answer (& pay for a one time answer) which they advertise. You are duped into a subscription.. which if you needed you might be pleasantly surprised that they could offer. Their agenda seems good.. but their marketing goals are ahead of what consumers understand of them. Like most large concerns with big new ideas Their problem is predictably funding... until they became reasonably profitable.

Very helpful with my refrigerator issue. Did have a little trouble communicating with the first technician initially, but switched to a different technician and all went well. Dave easy to understand instructions and seemed to know what they were talking about.

I had trouble with a recent purchase from Hammacher Schlemmer. They are going out of business and are neglecting recent purchases from the elderly and I assume others, even though those purchases were made before 2 weeks. Shame on them. Just Answer really tried to help and I appreciated that. Corrupt companies are disappointing.

My experience was amazing. I was able to speak with a technician right away. He verified all the steps in connecting my new thermostat and immediately figured out where I made a mistake. Once I followed his advice my system started working perfectly again. This serviced saved me a $160 service call from an HVAC company and I am now a little bit smarter.

Sean the mechanic understood the issue I was having with my leaking cooling system on my 2017 Chrysler 300c. He made a recommendation to see my regular mechanic to do a pressure test to locate the source of the leak. I was pleased with the discussion we had.

Jeff helped me realize what the problem is so I can fix it. I can now resolve the vacuum problem of not sucking the water out by making sure the intake cover is secured. To do this, Jeff said I may have to use an adhesive. I think I will try tape.

This is a formal complaint. I was apparently misled about the terms of your program. When I asked a question, I gave my credit card number for what I was led to believe there was a $5 fee for asking one question. I was shocked to find a charge of $65 on my card. According to your bot, which locked up 3 times while I was trying to understand this, this was a non-refundable charge? This is a fine-print thing, right? I never received a call from anyone regarding my question. There was no service rendered. The "ask your question" page is spinning, and despite a message stating I can ask the Bot for clarification, there is no place to add anything on that page.  

I was a bit worried at first because all of the answers were things I had already discovered on the product support site but as those attempts proved unsuccessful the tech brought in more and more knowledge to a point where I was kind of amazed at how expert they were really were.

I had a problem with lost sound on a PC. I went through a bunch of emails, none of which were useful. Witness this quote: "Visit the https://support.hp.com/us-en/drivers 2. Enter your HP Envy model number. 3. Download and install the latest Realtek/Conexant audio driver under "Driver – Audio." 4. Restart your PC and test the sound. 5. Press Windows + I, then go to System → Troubleshoot → Other troubleshooters, and run the "Playing Audio" troubleshooter. 6. Restart your PC again and check if the sound works. 7. If not, restart your PC and press Esc or F10 to enter BIOS. 8. Ensure that "Onboard/Integrated Audio" is enabled, then save and restart. 9. If you still have no sound, consider using a USB sound card or USB headset as a workaround." I know they were useless because when I brought in a techie, he went into the operating system and actually replaced a part of the OS.

My 10 pound dog ingested a quarter of a Robert Irvine chocolate peanut butter protein bar. I know that chocolate is toxic to dogs, but I wasn’t sure if it was enough to possibly make him sick. I used a veterinarian on this site and was very satisfied. Very quick response and very professional. Highly satisfied and will definitely recommend to others.

Answered all questions and was patient. No question was silly and the vet was extremely detailed despite it being a low risk and straightforward case. I appreciated the kindness and the offer to follow up next day on symptoms to ensure no issues or anything missed.

I am happy with the quick response and effort to help me assess the estate items we now have. Three different experts have responded to my varied questions and each one returned with the information I needed to make decisions on the items. When the expert needed further information from me, they were each courteous and helpful. I would definitely suggest 'Just Answer' to others.

The veterinarian was very helpful. She provided alternative treatments for the issue. His pain could be caused by a number factors. She helped me to see that waiting it out a few days would be the best option. It is probably just a pulled muscle or sprain.

The experience was great. No long wait for a response while listening to aggravating music that you don't appreciate. Was patient and understanding. My computer experience is somewhat limited. So I really needed the kind of expert to guide me through the problem.

Highly recommend JustAnswer! This was my first time using it and it was so easy. Matthew was phenomenal! He went above and beyond and was able to answer all my questions. Matthew was knowledgeable and informational. Definitely would give JustAnswer and Matthew 5/5 stars!

Auto tech 22 was knowledgeable and professional in all respects. In addition to identifying the fabric and answering the question, she advised me how to treat the product. Very satisfied; well worth the $5. fee. I would be happy to use this service in the future and refer my friends and associates to contact JustAnswer.

They were very helpful. Easy to work with. Cleared up problem. Will use again if necessary. Will also recommend to friends. Thank you.. Have a question about what I was charged. I understood it was $5.00, what is the $40 charge for? Please explain charge.

I'm a Senior Citizen in my late 70's. Not computer savvy at all. Pierre was not only helpful but very patient with me.... We had it all solved in no time. He deserves a raise or promotion... Grateful for his help.... I'd been trying to delete old cred and bank cards and just couldn't do it myself. Pierre was a life saver. Thank you so much...

Miss ** was professional, quick and very clear with her responses. It was a positive experience getting advice from someone who understood and did not waste time. Miss ** was very knowledgeable in her suggestions. I was not left waiting for her responses. She did not repeat the questions that I asked. She read and responded quickly. Her responses were easily understood and very precise.

We are so grateful for the care we received during our recent online appointment. The doctor was thorough, patient, and truly listened to my husband’s concerns. Even though it was a virtual visit, we felt supported and well cared for. The guidance we received made a real difference and helped us feel confident in the next steps for his recovery. Highly recommend for anyone needing attentive and compassionate care from the comfort of home!

Technician did his best to help me. Problem not yet solved, but I will follow his instructions. Have been working to resolve the problem on my own, with no success. Technician gave me step by step instructions and I will try to follow by myself. Thank you for trying to help me.

Quinn has been incredibly helpful diagnosing my outboard engine. I will specifically ask for Quinn to help me out now. Every question I had he had an answer for. Very knowledgeable and easy to understand. I recommended anyone that has outboard questions to talk to Quinn.

Chris walked me through the process of changing them and said that it should stay so I am keeping my fingers crossed and I'm very happy right now that they still are giving me the right time and date so thank you again, for being there and helping me through this goofy phone problem. In all the 10 years I have had these phones I never had this problem before so hopefully we have fixed it. Thank you

I had a late night/early morning medical emergency with one of my dogs and was not sure of how to properly respond and treat my dog. Kathy **, DVM was excellent. She helped me understand possible causes, what the dog was experiencing, what to do and not to do, and next steps to take in obtaining emergency care once my dog was stabilized. She was a source of expert help when I most needed it.

The doctor answered all my questions and gave me the advice I needed. He was very caring and understood this overly protective mom of a fur baby. Very professional but also funny and human. Easy to talk to and exceptionally kind. I would be very happy to have him as Zoey's permanent vet if he was located in my neighborhood.

The expert that consulted with me was very helpful, more helpful than other people I have talked to in the past. Past. The only issue I had JustAnswer is that they told me my fee was only going to be $5 and they tried to charge me $46. But then they refunded that $46 due to the misunderstanding. I appreciate their honesty very much.

I was relaying help for a friend. Mark was excellent! He answered every question & I had to text it to my friend. He was patient with me as I relayed to her. I appreciated everything he did. We at least got it narrowed down to what she could do.:)

I felt as if I was given sound legal advice and that he answered them concisely & focused on what might be a good approach or direction to take when and if I bring this up in court at my child support hearing. Also reminded me of just how important it is to document everything and I need to have a conversation with him about this prior to the child support hearing.

The valuation of my topiary trees was quick. I described and added photo and was given a good idea of the value. I will definitely use this service again. Donald ** responded with expertise. He answered all my questions. Thank you for the help.

I loved the fact that Benji was actually a live person I was chatting with! He was very knowledgeable and patient. My problem is complex, and I was unable to resolve it yesterday, but he gave me suggestions and told me, “You got this!” He was very encouraging so today I will give it another try! And WHEN (not if) I get my issue resolved, I will let Benji know and thank him again! 😁

I was very pleased with the technician that was helping me. He covered every single thing possible! Even things that I could have problems with at a future time. Then he followed up and made sure that I was taken care of. I rate him 100 percent!!! Thank you.

I enjoyed working with Dr. ** today! He was professional and clear, and asked me for the additional information I will need to provide. When I was unable to answer the phone for him, he compiled a response over text that was very useful. I'm looking forward to working with Dr. ** again in the future!

Just needed a second opinion on a website that I was doubting and got the information I needed to avoid getting scammed. The attorney I was talking to was very knowledgeable in the subject. They’re matching you to an expert using questions about your problem helped quite a bit.

It was pretty cool to be able to get help this late in the evening regarding my new purchase; which, is also new technology for me. We could not proceed with the set-up however, as I'll have to get some info from my wi-fi carrier first. But, he reassured me that the set-up is pretty straightforward by following the prompts and that I could call back if needed. Also, I had a few concerns if I had bought the TV that would meet my needs of just using antenna TV and would I have to pay something in order to just use that option. He said that I can use multiple devices with my wifi service and I have the options to buy services but that I do have to have an Amazon account to use this TV. So, I was happy to learn these things. I learned a lot. I think this should work okay for me.

I was pleased with how quickly I was helped with my issue. When the technician and I were not able to resolve the problem with my desk he gave me very good options for next steps. Marcus was very polite, courteous and knowledgeable. Highly recommended if you have any issues with your product.