JustAnswer Reviews

The person who I was in contact with regarding shutting off issues was very good at explaining the problem to me and was very helpful with his suggestions to help resolve the problem even though my machine is over 4 years old. I am very appreciative for that.

Steven was great. He walked me through everything. Had super patience with me because I had no idea what I was doing. Kudos to him. It's wonderful to have someone go to such lengths to help you out, and also to be so patient and understanding for what you are going through.

I was repeatedly taken in circles - Pearl, the Chatbot never did reach a solution to my issue! Took me to Mehul who kept having me bounce between the 'just answer' site and my emails - so frustrating! I was seriously disappointed and am expecting a full refund of my $5 advance. Just scrolled down and saw an 'add receipt' note - I was never given a receipt for my $5!

Appreciate the chance to send photos of my job. All answers were concise. Gave me good recommendations on how to proceed. Would recommend this to friends, family and foes. I got the help and advice I needed.

Stay away from this scamming website. They told me it was going to cost five dollars and then they tried to charge me $65. Thank goodness my Apple Card is very tight on security and denied it right away.

I had questions about the fairness of my monetary support to my ex-wife as she did not request alimony from the court, but relied on my promise to provide that to her. DanLegal was my legal advisor, his question were pertinent and his responses reflected a very detail oriented knowledge of the law. He gave a great four-point summary of my situation, his legal insight and how I might best proceed going forward. I was very satisfied with his knowledge and response to my situation in such a short period of time.

The doctor was very kind and knowledgeable and put my mind at ease. She explained to me about what the images on the MRI meant. I could not get in touch with my doctor and I was very scared. This is the first time I have used this app and am so glad I did. I will definitely use them again.

The technician was awesome. I have no complaints there. My MAJOR complaint is I agreed to a $5 charge to get help. I then see I was charged ANOTHER $40!!! I am NOT happy about that and will be reporting a scam. That’s ridiculous!! Won’t be back!

Specifically asked if it is possible to get, I don't want to pay and in return, they gave me go ahead. Only to find out they won't do it and offer lesser remedy. I have already and used in combo with **.

Great experience to help with our problem and I would do it again. For $ 5.00 you can’t go wrong- he walked us thru what we need to do once we order the part & receive it . We thought it was going to end up, costing us a lot more to get technical advice and my husband is techie, but the technician he talked to explained everything perfectly to him

I have wrought iron furniture purchased over 40 years ago. The items need to be restored, including rust removal and then painting. The cost is not insignificant so I've been trying to understand the process and choose paint colors and finish to get the desired result. By answering the questions posed by the expert, I was able to better describe the finish I want for my furniture. The way the expert asked the questions gave me proper terms to help me choose the paint color and finish when I choose a restoration service.

He was very helpful via the group chat. He methodically went through the issue. He gave me instructions for dealing with the solar company. The problem seemed fixed yesterday but may have recurred today. I would be happy to utilize them again if need be.

I cannot recommend this lawyer enough! From our very first conversation, they were incredibly professional yet so easy-going and approachable. They took the time to explain every legal detail in plain English, which completely lowered my stress levels during a tough time. If you need someone who is sharp, effective, and genuinely cares about your peace of mind, look no further.

Haji was awesome!! He kept me updated and stayed and finished the job to its completion!! Could not be happier with his service. Very polite and upbeat!! He was patient during a moment of trying to fix a problem. I will be calling on him again!!!

Blue ** chat service was great and confirmed my initial expectations. Very calm, and confirmed each symptom prior to sending concerns on to the veterinarian on night shift. I was blessed to set up time to come in to ER Hospital for actual service.

Frank was very patient regarding my problem. Unfortunately he was not able to fix it but he was very good and I appreciated his help. He instructed to contact the company play simple. He gave me additional information on what to send to the company to see if they can help. Frank felt that there May have been a glitch or my account got corrupted. So I'm going to contact through email. Thank you JustAnswer.

Answered my concerns and questions. Replied very quickly, knowledgeable. Didn't double talk or use words that would or could confuse a person. Was a pleasant conversation, brief but to the point offering possible other solutions if the ones offered were not suitable for my situation.

I had the same issue that I see many on this site and The Better Business Bureau site have had. I asked a question and after a Q&A with the ChatBot it asked if I wanted someone to contact me to answer my question. I chose Yes. It took me to a page asking for my credit card info to charge me $5 for the service. I tried to put my info in, but apparently my credit card company new about the issues with Just Answer and declined the charge that had grown to $65. Nowhere on the page for credit card info did it state anything about a membership unless it was very well hidden. The BBB needs to find a way to make JA become more visible in that area.

I used JustAnswer to solve a billing issue with Netflix. The first two people with whom I spoke were very good but they had to send me to a third technician. He had to take over my computer (I was reluctant to allow him to do that but he convinced me that all would be fine). He solved the problem. But when I went back to using my computer all my emails were gone! And it wouldn't receive any although my phone did. I again went to Just Answer and Anne Marie solved the problem for me. Thank you, Anne Marie!

Layer **, well understood my situation and my Q's, he collective took my data and made helpful conclusion. Also offered further steps to proceed in my case. Feedback is very constructive, he look dependencies in my case and carefully advised.

Benjamin quickly answered my question with a very detailed response. Very helpful in dealing with my situation. I was in a panic but not any longer after talking to and dealing with Benjamin. He was very quick to respond and very reassuring. I will definitely use this service again.

I accidentally programmed my refrigerator to a higher temperature. I researched the consumer guide that came with the refrigerator but it didn’t give me any information about how to correct the temperature. I contacted JustAnswer and within a couple of minutes, Mohammed listened to my problem and quickly gave me the solution to correct the temperature in my refrigerator. I followed his directions and my refrigerator temperature is exactly what it should be. Excellent customer service. Thank you.

** was clear concise and informative. Actually listened to the issues I am having without trying to rush anything. Was supportive and made it very easy for me, a non-attorney, to understand and make sense of. I am adding him to my favorites!

Dr ** was fantastic in addressing all my veterinary needs and concerns for my cat. She had listened to my problems and issues. I am extremely happy with her advice and I wouldn't hesitate to speak with Dr ** again for any concern my cat would need..thank you. Dr ** was is a blessing. ❤️

Just Answer connected me with live attorney SuccEsq within minutes. The attorney answered my questions & provided sound advice on next steps forward within just a few short minutes. I felt relieved immediately after speaking with him. Thank you so much SuccEsq for your guidance & professional help!

My middle aged dog is not feeling well. It's late so I was looking for answers before trying to find an open vet. I was given information to treat my dog for now and when to seek in person treatment. Very nice and knowledgeable! I will seek out more answers in the future. Thank you for being here!

Took a few minutes but I got a clear and easy to understand answer. The doctor was very thorough and stood by in case I had any other questions. Dr. ** was friendly and attentive. The Assistant chat bot was easy to explain things to as well. Thank you.

Mani was awesome with understanding the issue I was having with my PC and troubleshooting. He was polite, patient and and extremely knowledgeable. I appreciate the time he spent explaining and educating me on the issue I was having. Thank you Mani for getting my PC back up and running!

Quick and accurate. Great service! Derek answered my questions, and advised me on what exactly my next steps should be. From the time that I searched for help online, to getting a live person on the phone might have been a total of 4 minutes. Highly recommended

Wonderful service! I appreciate an expert putting my mind at ease with a new issue with my pet! My pet had a new diagnosis that I needed more information on and it was great to have someone to answer my concerns.

Call saved me hundreds of dollars! The service person asked me just a couple of questions and she helped me fix the problem of my carpet shampooer not sucking up the water from the carpet! Works like new again!! Many thanks for the expert advice!

Mike was excellent. He is knowledgeable and passionate and very details in giving advices and solutions. I been stressed out the last few days seeing my cat’s distress. After speaking to Mike it is confirmed and he gave me advices on how to handle Tiki. Thanks so much for everything.

The best Justanswer lawyer around town. Excellent attorney. Always quick to respond and explains everything clearly. Thoughtful, helpful, and genuinely cares that I understand the answer. He always checks if I have more questions. Highly recommend..

My inquiry was answered very timely and was extremely helpful. Hopefully I can find a buyer for this wonderful piece. I appreciate all the feedback that I was given. I am amazed how quickly my appraisal was done and how detailed she was. I will definitely use again.

Srinivasa did a great job. I was trying to cancel a trial offer before I had to pay for it. He helped me suggesting where to look and what to look under. He was very patient while I looked through the website. I could delete my account but that wouldn’t cancel my subscription 😡. I couldn’t find where to cancel—they make it very difficult to cancel their services, but he gave me information to contact the company!!

If you check customer reviews on BBB, you'll see a huge amount of complaints on the same issues I sought help with. Not recognizing cancellations, support is unreachable and being left with one choice - connect to Just Answer. There is a $5 charge. Then I was charged $38 because it said it was my membership and/or monthly fee for joining Just Answer. I DID NOT SIGN UP FOR $43 of unauthorized charges. This is a pattern and abandon hope all who enter into a subscription with Peacock.

Dr ** gave me some great and very do-able advice and I'm beyond relieved. I'm so happy to have had the experience of chatting with her at this hour (9:30 pm) on Thursday night instead of trying to get into my vet tomorrow in a heavy rainstorm. Now I can sleep tonight and I'm so grateful to Dr. **.

Jacob was very knowledgeable and helpful in a complicated situation and helped more than 3 other lawyers and professionals. I was dealing with tax questions on an estate that I was on the deed but not in the mortgage. The process will take up to 6 months to get an assumption on a loan, so I wanted to know how did all the taxes work if I took over mortgage and inheritance tax. He assisted me that he was available for more in-depth questions and provided the information for me to request him again. If you word questions right, someone should be able to help. Definitely will be using this service again.

He went above and beyond to help my husband. He was very patient and help to fix our car. He was very knowledgeable about what we needed to do to fix our car. If it wasn’t for him, my husband wouldn’t be able to go to work the next day. I would recommend him to anyone.

Very professional & friendly. Solved my issue in less than 5 minutes. If I could give 10 stars I would. Tyler was a tremendous help - I will come back to JustAnswer if I need other tech support in the future.

Having a difficult time with a 2002 VW Jetta TDI, I have schematics, and am an trained and experienced diy mechanic. But I read the schematic wrong, conversations with CaseyA925 made me re-review the schematic which pointed me in the right direction. Not only that, but gave detailed steps and things to check as part of the process of elimination.

The Service was good and fixed the issues. The mechanic was knowledgeable and thorough with a list of steps to take. This helped me diagnose the problem and get the truck back on the road. Thank you, hahahahahahahahahahahahahahahahahahahahahahahahahaha!

My babies woke me up in the middle of the night. My concern was they had come in contact with a dog that had kennel cough. I had nowhere to turn, and I googled an online dr. Was able to talk with the doctor at around 3 a.m. that is totally unheard of. It was nice to have someone validate my concerns about my 6 babies. Having someone put your fears at ease, worth a million.

A total waste of time. They're just a referral service to places AND RESOURCES you can find on your own. DON'T WASTE YOUR TIME. I GOT NO LEGAL ADVICE and I didn't learn anything I didn't know or understand before I called. I should have known it was a scam when they failed to call me when they said they would. After they took my enrollment fee. Again, Don't Waste Your Time

If I could give negative stars, it would be to these crooks. Popped up on TurboTax help bos insinuating that they were affiliated with the program I was enquiring about. I have no use for this program and would like to cancel. No receipt was provided.

I appreciate the help and expertise l received from your company however l didn’t expect them to charge me a $65.00 fee for five minutes of my time. I will be reporting you to the BBB later today. Also l didn’t expect not appreciate the representative l spoke with about the charge. He would not let me speak with a Supervisor, he disconnected my call. He stated a Supervisor would call me back in 15 min. but l never received a call. l had no other alternative but to contact my Bank to get the situation resolved. Thanks for nothing (Just answer) 😤😤🤮🤮🤢🤢.

Melissa was very professional and courteous and more informed than all of the other attorneys I’ve spoken with. She answered all of my questions and relieved my concerns. I will use her any time I have need of legal advice. This a great service. Very easy to use.

Seemed very knowledgeable and calmed us down about our granddaughter’s rat terrier biting a tablet I dropped. We were so scared we had poisoned him our first night of pet sitting. Thanks for this service!

I was in a dire situation with one of my koi fish, who was floating upside down and gasping for air after 2 days of heavy rain in his pond. Dr. E addressed all of my concerns and gave great advice. I am SO happy to say my fish survived and is back to normal! I’m so happy I found Petanswer!

JustAnswer was extremely helpful to me when my Bosch dishwasher did not drain. The Technician Phil was experienced, patient, courteous and did not interrupt me during my long winded explanation of what I did wrong. He walked me through how to run a drain cycle and the problem was solved. Phil said, "You can always call me back tomorrow if you need me but give it a try." Problem solved ~ I had confidence in his advice and contingency plan and everything is working thanks to JustAnswer and the kind technician Phil. 😊

Jessica was very polite and helpful with my issue. I am very grateful that I found this site. I never knew there was such a site to help as this but it was quite refreshing to have help immediately. That way I wouldn't be stressing out all evening trying to find a solution.

Help was quick and easy. I was very concerned about my package and did not know what to do. I was guided to expert help and she was kind and informative. Helped me along very simply to attain my goal. I was treated well with respect and I was guided very calmly and quickly. I am very satisfied and impressed. I feel confident that my next problem will be easy to fix and quaint. Thank you. You turned a problem into a simple solution!!!

Great website for just about anything, I was skeptical, but it’s the real deal and the answer I got was fast. And they’re real people talking to you. These guys are great! This website is the real deal.

Gary was very helpful - while I thought it was the transmission because that was on the message viewer, Gary thought it might be a battery. Suggested that I get it to a mechanic which I did and it turned out to be the battery. Got a new one and all is well. Thanks to Gary.

CPA who addressed my questions was forthright and got me pointed in the right direction. I understand that there is a limit to the amount of detail you can deal with via online chat but, based on what I provided, the consultant did a good job of anticipating issues that would arise and put me on the right path.

I booked round-trip tickets to and from Las Vegas to San Diego, and today decided that I needed to add one suitcase. Alaska airlines did not give me any problem. However, when I called Frontier Airlines, they re- directed me to fill out a very small form below saying that it would charge me five dollars, but it would be completely refunded. When I filled out the information and saw the 5 dollar refundable fee, I didn’t think much of it, but I did go to the next page and read it and it was charging me a $40 fee for member membership without disclosing that on the phone. Had I not read that, I would’ve been possibly charged had my bank not stopped it for fraud, which is exactly what that was. In good faith, I cannot use this company again nor can I recommend them. What I can say is, read the fine print before you click!

I am very pleased with my entire experience with JustAnswer. Registration is short and easy to do. Response time was nearly immediate. The legal advise and direction was clear and professional and to the point of my concerns. I now have a direction to move forward with and feel confident about what I need to do. Sometimes it takes good advice to give a person the courage to stand up and act to make things right. JustAnswer helped me with that.

Technician very pleasant, helpful - left the conversation expecting my problem was solved. The wheels I was told would work, did not fit! When I followed up, another Technician offered further assistance. However, when I checked my bank account, I discovered I was charged $65.00, instead of the advertised cost of $5.00 - which was also advertised as s"refundable"!! It appears JustAnswer may be a scam...

Lexus expert was remote and no repairs possible. He diagnosed the problem with my car door, and provided phone numbers for numbers for several remote mechanics in the Toronto area. That was on a Sunday night and could only reach one of the four. On Monday, I was able to get the car to a local garage, and it is being fixed today. He was friendly and professional. The problem with the driver's side car door was that the lock had come loose and I could not open the door from the inside, and usually not from the outside. Repairs underway.

I had some questions regarding renters' rights from the point of the renter. I was unsure as to whether or not I was being treated unfairly/illegally. It was a situation where how I proceeded could have great consequences in my life. To be honest I got the information I needed during the chat and from the preceding phone call that cost me a total of $5. Truth be told I would have paid $100 for 15 minutes of this person's time so I couldn't be happier. I was so happy that I committed to reach out to the same attorney if the advice they gave me didn't resolve the problem. It's not often that I give a five-star review but this was fantastic experience and more than worth the $5. I can highly recommend this service.

I got online and within minutes I was talking to a vet for my dog. He was very nice and calm and walked me through what was going on and he was very clear and considerate and very helpful. The whole process took maybe 10 minutes and I knew what to do next.

They cheated me by answering a problem that I submitted to Kindle, and trying to charge me $40 without asking me to become one of their “members“!!! They are dishonest and disgusting! I am not connected to JustAnswer in any way!

Unless you are very good at cancelling accidental subscriptions, avoid this website at all costs. Huge money suck! They bill $55/mo. I had no idea I signed up for the membership, I thought I just paid for the one time fee and I didn't catch it until 5 months later. They only refunded me for 3 months of that even thought I asked one question and already paid the $ for that one question. The answer provided did not answer my question either. Waste of time and money.

My old Internet had to be replaced by T Mobile because it was working erratically. When the new Internet Machine came, I requested my neighbor to transfer the old SIM card to the new machine. My neighbor successfully finished the setup. I was able to use my computer system again. That evening, when I turned on the Samsung Smart TV that I bought directly from Samsung, I read that I have to input the T Mobile WI FI password. It said it was the wrong password. So, I googled the tel no of the corporate office of Samsung. When I called, Just Answer picked up my call. The surrogate helper informed me that a TV technician can easily do the job. She also further stated that before the technician will call, I have to pay $ 5.00 that lly refundable. Especially when the job is done.

Paul K was professional, kind and knowledgeable. I appreciated his excellent help. I was the victim of cybercrime and definitely distraught. Paul calmed me down and told me that unfortunately many were the victim of cybercrime, and I should not blame myself or think that I am stupid. He told me that I did the best I could do for myself and to report the scam to Google. He told me to avoid answering calls from unknown numbers to prevent spoofing and to ignore popups in Google when I am already signed in..

Yesterday I was having a blurry right eye & went on the internet and put in my symptoms and found JustAnswer, I did pay the $5.00 fee and in 20 minutes I spoke to Dr. ** on my phone from JUST ANSWER. He is empathetic and I followed his medical advice and he also said if symptoms came back or worse go to see my Dr. Monday. I highly recommend his services as a Physician and recommend “Just Answer“. It really helped me & I’m glad I signed up and would use again when my eye doctor‘s office is closed on weekends. Thanks again JUST ANSWER & Dr. **!

I came upon Just Answer when my dog was having issues late at night and I was looking for some advice. It looked like I would be charged $5.00 for a question. I signed up and asked my question and basically was told to contact my vet. Not super helpful. The next morning, I realized I had been charged $60.00 and had been signed up for a monthly recurring membership. When I contacted them, they quickly cancelled the membership, but said I was still liable for the $60.00 fee per their terms of service. I would consider this a scam.

They were good but I just wish I could've gotten a better answer. My dog has been drooling and acting strange so we took her to the ER vet early this morning. When we walked in my dog shook her head and the receptionist called for the nurses and because they thought she had a seizure. So I don't think they checked anything else. Now I have her home after 12 hours and she is still drooling and she is throwing up. She is scared and can't relax. This Dr. Just helped us confirm that it could be her mouth.

The chat was accurate, and fast and my lawyer answered all my concerns with ease and knowledge, gave me direction on how to protect myself with a tenant, I feel so much better after discussing my situation with my lawyer this Justanswer is great for those who just need a quick direction.

I have a collection of several photos of various actors with autographed signatures. I was interested in what their overall value might be. I had one picture appraised. The appraiser from Sotheby’s was very helpful and knowledgeable about what I was asking. I was pleased with her responses and insights. I was also pleased with the customer help that Just Answer provided.

Dr.** asked clear, concise questions and addressed all my concerns very efficiently. I am so grateful my research led me to this page. This service is a godsend. I would never have supposed I could get veterinary assistance at such an hour and so quickly! Thank you so very much!

Totally frustrating experience. Call back from Tech TZ came through my iPhone as POSSIBLE SPAM and therefore not answered. Lost of talk from Just Answer customer service, and no timely call back to even my wife's iPhone number. Waste of time!! Definitely do not wish to receive marketing communications from Just Answer or any other referrals from Just Answer.

Glenda is always accurate and timely in her responses. I value her opinion greatly as she helps me on numerous occasions to ensure I price items accurately for my antique shop. Other websites are not updated with as accurate information, so I will always use her input!

After dialogue with online representative, my credit card was charged $43. I was advised charge would be $5; and an appliance tech would contact me about wine cooler issue. I immediately disputed charge with credit card company. Ridiculous.

Overall it was quick and informative with a friendly technician Paul. Initially though the first tech who called me hung up before I could speak, perhaps accidentally? Paul called immediately after so it was fine. I would definitely use the service again but I hope I never need to.

I was totally misled. I needed to ask a vet question and it looks like when you join you get access to questions. The "vet" told me to go to a vet asap and then charged me an additional $65. The $5 they charge for the "trial membership" claims that I could cancel within a week. They did not make it easy to figure out how to cancel. The best is, I tried to dispute the charge and the associate I was chatting with asked if I'd like to talk to the provider re: my dispute. I said yes and he sent me a link to pay another $5 to join again. What a total rip off!

Carl was extremely helpful. It seems that the entire problem was because we couldn't get into the computer login page because somehow his PIN# had changed. Carl showed me how to get into his email from another computer and reset those passwords. Once I got the code to change the PIN#, everything worked. VERY GRATEFUL for Carl's help. He was nice and used terms I could understand. I will definitely use Just Answer again.

This place is basically a legal scam. They have real lawyers that will actually help, but what they don’t tell you is that they have hidden fees and charges. I was told I only had to pay 5 dollars to ask a question to a lawyer. After asking on a 5 minute call I was charged 45 dollars for a membership I never wanted. What else did I expect from suits.

JustAnswer has been an incredibly valuable resource whenever I need fast, reliable expertise without the hassle of scheduling appointments or waiting days for a response. I simply post my question and am quickly connected with a verified professional who actually knows their field. The biggest benefit is the speed and clarity of the advice. The answers provided are not generic. They are practical, detailed, and directly applicable to my situation. This service provides peace of mind and saves significant time and money. Highly recommend JustAnswer for anyone needing quick, professional counsel!

Today I contacted Just Answer for the first time. I didn't know what to expect. I have to say the experience was amazing. A wealthy of knowledge. JUST ANSWER is a great app, and their Staff professional even better. Thank you, Tom (**).

Was told by Epson that to resent my ink pad monitor in my printer I had to use JustAnswer to fix the warning problem, and that it was a one-time $5 fee. Well, they tack on a $48 subscription fee that it claims is non-refundable. All the tech did was send me an email with a YouTube link for how to reset this--Epson could and should have given me that for free. This isn't worth $53, or even the $5! Will request a refund.

Pet vet very helpful. Cost was misleading and deceptive. Thought was a $5.00 sign up but my card was charged $38 and found out that is a monthly auto charge. I cancelled for that reason. Please no auto charge. I have cancelled. Maybe you could do a one time questions charge instead. I do have a regular vet here.

Matt ** quickly diagnosed the problem and got me working again. I appreciate his depth of knowledge about this esoteric un-documented feature. Great job! Brother should put this in the documentation. Just an FYI: I had to manually go into the bobbin winding screen but once I did the start button worked and the bobbin wound.

I am so happy that I found JustAnswer and received a clear answer regarding my employment law issue. My former employer included a non-compete clause in my employment contract, restricting me from working within a 35-mile radius of the clinic for 5 years. Additionally, she failed to pay me the agreed-upon raise for four months. The Legal Eagle advised me to file a claim in small claims court to recover my unpaid wages and assured me not to worry about the non-compete clause. I am very grateful for the excellent legal advice!

Kevin did a masterful job on helping me with my issues. It took a while to figure out what the problem was but he was very knowledgeable and patient in responding to my needs. The process of online assistance is extremely helpful. I am fully satisfied with the end result.

I was trying to get help with a device issue. They said I needed to pay a one-time fee of $2, and then tried to charge me $47 for a recurring monthly membership that they did not mention. Moreover, the "answer" appeared to be an AI bot that would not reply to my responses. Experts? I don't even know if there are any actual people there.

He was great, very professional with a human touch that one could appreciate in assistiing those whose computer skills are less than perfect. A tremendous talent for the company. The project in which I am involved requires some computer technology that I have found in working with Microsoft word to be very helpful however there is difficult to get support from Microsoft. He helped me to save, delete, find and synchronize files. I still have a lot to learn however he has given me a much better understanding of the program.

The guidance gave more than sufficient information to assist with my request and solved the problem! I had many solutions to help fix the problem not just one. I found the virtual assist very accurate and it could see my problem very quickly and referred me to a specialist immediately. I have had limited results from most virtual assistants, but today I was surprised at the knowledge and the speed at which I received accurate and professional problem solving from these technicians. Very overwhelmed at the service. Thank you!

Awful, awful, awful, lawyers ok but the company steals from deceitfulness. They force you to buy a membership for 55 dollars. They get you by asking for 5 dollars, then they add on to 55 dollars. I'm disabled and my mother just passed away, and was going to buy some nice flowers for her, but they took all my money for the month and now I can not buy them. I asked for a refund but of course, they said no. I would highly recommend using another company.

Mice got into me emergency generator. The Westinghouse forum connected me to a tech via Justanswer, my first time using this app. The tech gave me good info that showed knowledge of my particular piece of equipment. I look forward to using Justanswer again.

Charles answered my question. I had an old burner stove with knobs and finally upgraded to this one. Flat service burners are easy to use but I was just dumb struck. On oven my old stove I just turned knobs. My daughter got me to buy this one. She has one.

This has been a terrible experience. I was told I would be charged five dollars for an answer to my question. I was charged 60. I wrote and made sure that the $60 would be removed. No one apologized. No one acted like they were wrong. I did get my money back.

TJ helped me understand the statues that are challenging me for my Probate filings. He reviewed my document quickly and called out several issue with it that I can now go and work on and resubmit. He agreed to allow me to circle back if I have any other issues.

The “expert“ knew nothing about HP’s ink program. I don’t belong to their automatic ink program but the printer was still not letting me print. This whole thing is a scam because you don’t know what you’ve signed up for until you see the $48 charge! And they will CONTINUE to charge you monthly unless you catch it! Beware!

Tom the mechanic was great. I didn't expect to get much help, turns out he's more than willing to dig in and help. He's also willing to help further down the road. The entire interaction was pleasant and informative. He's given me several diff things to look for as well as watch later on.

Mr. Med was knowledgeable, helpful, polite, and amazing! He was very patient with all of my questions. I highly recommend him and give him the highest possible rating! He walked me through every single step as we worked to resolve my issues. I am so grateful for this service!

The doctor was online promptly, made a good diagnosis and gave excellent advice. She was empathetic and friendly. Overall, a excellent experience. JustAnswer was very efficient in getting me access to doctor.

I gave Tim the wrong information on my problem, and through the conversation he figured out what I did wrong. He was very patient with me and very professional about the entire chat, which was long, due to me. Problem fixed. I will consult him again if I need more assistance. He provided a diagram of the mower blade configuration for my Ariens Zero-Turn mower that I needed. I had no diagram in my owner's manual. I now have a diagram that I can use in the future.

I needed help upgrading my electrical service to my garage. The JustAnswer expert was quick to respond and provided me all the information I needed to get the job started. I wouldn’t hesitate using JustAnswer in the future.

I have a semi-feral cat who I am unable to get into a carrier to take to my own vet. My vet does not offer diagnostic services via telehealth and has been suffering from an upper resp infection. I was thinking that she needed antibiotics but turns out that it is likely a virus and can be treated with items from the local drug store and pet store. AND was cheaper than a trip to my vet. I will use again.

They say it's only $5 (refundable) and really expect you not to read "By clicking 'Confirm now,” I agree to the Terms of Service, Privacy Policy, to be charged the one-time join fee, and a $55 monthly membership fee today and each month until I cancel. I can cancel via My Account to avoid future charges." So it's not actually $5 like the bot told me... "OK, got it. Here's a secure form to join JustAnswer for $5 (fully-refundable). While you're filling this out, I'll tell the Consumer Protection Lawyer about your situation and then connect you two." The irony that they come up when searching for legal help disputing a charge... Outlandish, they here and BBB have them rated highly; half the money they steal must go right into bot accounts for these reviews.

If I could give this site a zero, I would and I will. I was trying to find a legal advice for free and this is where it led me. So, here I am inquiring and I got an offer of $5 refundable fee, which resulted in $66.80 plus additional $1.29. They were trying to cover up this scamming tactics via a HK$591 and HK$10 and no offer was made?! This is a serious a problem. I didn't even know that it is for a membership. A recurring one that I had cancelled. SMH.

Said was being charged $5, when in fact charged me $55. Refused a refund and never got help for my 6 month old kitten. What a huge rip off, only answered by bots. Thank you for canceling but I asked to have a refund and was denied. Still no answer on help for my kitten.

The power appeared to be off in my 20+ year old SubZero refrigerator. Went through the chatbot process and got connected with a service tech. Austin was able to diagnose the problem very quickly and tell me where to get a replacement part. He provided simple instructions to install the new part. I have not yet received the part, so I can't say that the repair worked, but I am optimistic that this should solve the problem. Time from first contact through the website to the end of my call with Austin/ordering the replacement part was about 30 minutes.

I would recommend JustAnswer to anyone that is needing assistance with most issues from medical related issues to questions about mechanic related issues. I use it primarily for semi truck repair information & every expert I've dealt with have went above and beyond to help me.

I attempted to secure some assistance with a software issue. The program was not functioning as it should. It was recommended that I receive a phone call from a technician, and despite the suggested 30-minute wait, I waited until well after 5:00 in the morning. No one ever called. This is the second time I have attempted to gain assistance via JustAnswer and the second time I have not received any of the help that was promised, and which I was charged for. I am unable to see this as other than a form of fraud.

JustAnswer has been an important part and help of my life for many years, has saved me countless hundreds or thousands of dollars. The experts on JA have been kind, supportive and helpful so many times & I am grateful so grateful. I fully recommend Just Answer to everybody as the best back up to get straight answers when you need them about anything and everything. Plumbing to electrical to what kind of paint to use on a porch to emotional support and comfort to saving the life of a beloved pet. That also happened for me. Bravo Just Answer!

Hello, Andre was very pleasant and helpful. I told him that I wasn't very techie and that is what my husband was for. Unfortunately, he passed away seven years ago so now I am on my own to try to figure things out. Andre was very sympathetic and empathetic. I was in front of my thermostat when he asked me a few questions and upon answering him, he told me what to do and it was immediately reset. The temperature in here was pretty low so I am staying up to see that it does as Andre said it would. I cannot thank him enough for his polite demeanour to help me conquer this issue. Andre is a valuable asset to your company. I wish for you to pass this on to him and his company as well. Thanks for being there for me.

I utilized the JustAnswer vet question service in desperation last night while having an emergency with my cat and was told I would be charged $5. This morning I see a charge for $5, but another for $60 which I was never notified about and I did not authorize, I would never authorize that much money just to ask a question online, even in desperation. I am absolutely disgusted by this predatory practice, which I was also sent no record of what it is for at any point, and will be contacting my credit card company to file a dispute.

My Frenchie ate a partial thc gummy and swallowed before I could confirm. Dr. ** had a quick response, thoroughly informed me of what to keep an eye out for and when to escalate to ER care. Currently acting like he has been under anesthesia. I will be more careful.

Never whelped puppies before, very concerned overall, Dr ** gave great advice, was super helpful, turned it into a great experience. Stayed engaged throughout process, provided location of emergency services that we thankfully did not require and followed up. Showed real concern. Highly recommend.

My 3 year old pit bull had ingested an entire bag of Tomcat with Bromethalin Place Pacs rat poisoning and Dr. Scott ** immediately helped me with save her. I wanted to induce vomiting in her, and that is frowned upon, but with no money to be able to take her for emergency care, this was my only choice. Dr. ** didn't judge me. He walked me through the process and wanted me to keep him updated and he checked in on her. We got her through it. He was very courteous, polite, friendly and extremely helpful. I couldn't have saved her without him. I think he is an amazing veterinarian and person. I can't thank him enough.

Kevin was knowledgeable and amazing. He was so patient with all my questions and his guidance allowed me to have access to my account. Kevin walked me through everything I needed to do, and finally, after waiting for 2 days, I have the GameHouse account.

Dr. ** was attentive, helpful, and appropriately reassuring. She provided practical insight that spoke to our pet's situation. The service was quick, and the typed advice provided (we had an online conversation) was specific to the matter as I had described it. Much appreciated!

Kevin was excellent. Gave me informations and ideas I've yet to hear from any local mechanic or dealership. He was also able to advise of how not to get ripped off and protect my wallet.

$65/Month Membership I Never Knowingly Signed Up For...this issue started with a call to our vet. Our dog was chewing on a plant, and we were concerned on whether it was poisonous or not. The vet told us in order to ask our question, we need to go through JustAnswer. He also told us that there would be a cost of $5.00. We signed up and got our answer from the vet and was told that the plant our dog was chewing on was harmless.

This is a great service. I have some stray cats that I feed. One of them is sick and I don't want to have to trap him, find a vet that will examine a stray, and then pay a bunch of money (because strays have to be sedated for exams). But I also don't want to see the little guy suffer. The online vet was able to provide me with some suggestions to try to help them for very little money. I am thankful.

The expert appraisal I got was informative and the appraiser was very friendly. However, I have a huge problem with JustAnswer. After giving my questions to the chat bot, I was connected with my expert, after being instructed to fill out a form and pay a one-time fee of $5.00. It was only after the session was over and I checked my account, that I realized there was an additional $55.00 charge for a recurring monthly membership fee they never told me about and was never authorized. I cancelled that membership immediately, but they refuse to issue a refund. I'm having to dispute it through my credit card company.

Being a person that has been around cars all my life it's good to speak with someone who knows what they talking about. The advice that I received was to the point and I was given alternate problem solving point that made sense to me and not a lot of misinformation. I have used Just Answer several time before when stumped with issues on other automobiles I have worked on I would recommend using this service when you have tried everything and still have an issue.

Patrick was great and as helpful as he could be! The car isn’t fixed but that’s lack of tools and knowledge on my end. The communication, patience, and understanding he showed toward me was very much appreciated. I also liked the detailed post message about the conversations.

Very helpful in resolving my issue with my boat wiring condition. I will use JustAnswer for any further technical questions or issues that arise involving my boat wiring condition. I am very satisfied with the response and the quality of the information provided.

I know what I have to do and the legal expert just clarified everything for me. Dealing with the death of a loved one is difficult enough, but also dealing with issue of estate and family drama and dynamics adds an unexpected layer of sadness. I appreciated the expert's forthright candor and advice.

I was pleasantly surprised with the help and knowledge of Bethany L. My kitty ate a used package of hand warmer, he has had diarrhea for several days now, the vet informed me it wasn't poisonous but has caused intestinal upset and inflammation. Good to know that I could purchase a tube of Proviable probiotics and pumpkin.

Excellent service, fast, down to the point, and fairly supported by state law references. Lawyer asked several questions before providing any answers. The lawyer provided several options to help address my concern. He made sure I was satisfied with his feedback and I had no additional questions.

It would be really nice if JustAnswer provided a button to "print the entire chat". Otherwise, I am very happy with JustAnswer. I have been with JustAnswer since July 2024. Varied help from legal to medical to tech help. All is wonderful!

Dr. ** is a gem! My beagle/Yorkie mix was having terrible skin issues, chewing and biting her tail, butt and inner thighs. Along with chewing on her paws. I have used numerous OTC remedies without any help. I was unable to afford a vet visit at this time due to my own costly medical issues. Dr. ** provided me with invaluable solutions. We have been following his advice for 1 week and Molly is showing great improvement and she LOVES the new diet. She's not 100 percent on board with the treats but, is learning that is all she is getting. I thank you so much for your advice.

My dog ate several pawpaw fruits, and I was concerned they might be toxic to her. JustAnswer put me in touch with a veterinarian who discussed the situation with me and told me what to do in case my dog became nauseated.

Totally recommend their expertise, very helpful and thoughtful when explaining things and sending all the necessary information. Needed diagrams for my vehicle, they didn't ask twice and got me everything I asked for even when I wasn't sure if it was needed. Highly recommend this company.

I contacted JustAnswer on a Friday at 6:45pm to help with my 13 year old cat and I was connected with Dr ** DVM within 5 minutes. He called and I explained what was going on. He was thorough, kind, explained my next steps so I have a clear understanding on what to do. Once I had her blood work done, I sent results to him directly. He left our chat box open in case I have more questions. He gave me hope that I can save my cat so I didn’t stay upset. I am thrilled with my experience at Just Answer. It was a small $65 fee to Ask a Cat Vet, but what I got in return was worth so much more. I highly recommend Dr ** at Just Answer Ask a Cat Vet and will continue to use them. Thank You!

I have pain in my right leg that won't go away and I did not know what caused it. It appears that I may have injured myself when lifting a heavy box a few days ago and caused my sciatic nerve to flare up. I will be doing what Dr. ** recommended and see how that works.

Scammers who auto enroll you into an expensive subscription and make it difficult to cancel. They have lawsuits against them for this reason. If you don't notice for a long time they will only refund you for 90 days. They prey on older people who don't understand internet or computers. There is also no way to verify the "experts" and you are better off hiring an actual expert who cares about you....or using Google which is free.

I am very happy with the help I received from a veterinarian on JustAnswer. Her answer confirmed a suspicion I had about my dog and her recommendations on how to proceed with care of my dog were helpful.

Matthew was patient and walked me through getting the correct information on my model number and correct part. He also advised me not to consider knock-off parts. It is so refreshing to speak with a live person and get great results.

Quick, easy to understand and effective. My professional assistant solved my problem in under 5 minutes and saved the beginning of my weekend. Mr Harsh ** reviewed the information on my system and hardware that I had entered, took control on my screen, recovered my desktop icons and gave me a quick tutorial on how to do the same thing in the future, should it ever happen, God forbid! Worth way more than $5, and I will head to Just Answer again if I need support.

My baby's new vet didn't do a very good job with aftercare. She was spayed and sent home without any pain management. Her 24-hour pain management shot wore off and she was in pain. Other things going on as well. I called and begged them but to, the answer was a firm no. Not a thing because it might make her feel too good. I didn't know what to do as another appointment at a different clinic was beyond our financial reach after paying double the quoted price. I couldn't find a vet in office that was willing to work with us. $65 later, we have all the answers. Quickly at that. I'm just super thankful!

I truly believe that “Eddie” was sincerely trying to help, but we made no progress, zero. My ink heads are still clogged, not allowing any ink into the tank. I double-checked and followed his instructions to the letter.

The technician was very helpful and patient as I am not technically savvy. I was able to take my time and was not rushed. Even managed to send photos so the technician could see what I was talking about. l managed to get the disc out of the machine with the technician's help.

Dr. ** was very helpful with my dermatology question. He evaluated the pictures I sent for the skin the on the wrist and asked me specific questions to understand my concern and then advised me on how to reach him again if I have further questions that came up.

My daughter's 29 pound dog may have eaten my 75 pound dog's medication. I had already started the process of inducing vomiting. I called my vet who recommended I reach out to Pet Poison Control. JustAnswer.com put me in contact with Doctor Mike, who was amazing, very knowledgeable and explained how the medication works, what to look for etc. He also made it clear that I can reach out to him over the next day or two with any other questions or concerns. I highly recommend JustAnswer.com Doctor Mike!

I had confusion about the proper extension cable wiring from my Honda EC2200i generator, using a 3-prong 30A L-530P connector, to the 4-prong transfer switch at my house, using a L14-30C plug. My specific question was the need for a jumper wire on the 4-prong plug. "Dan" was my tech and immediately understood my concern. He explained the generator had a floating neutral (non-bonded) and what I was seeing was the absence of the neutral to ground jumper. He explained the bonding process and that using a jumper between wires on a 30A switch (with no need to power both legs) avoids parallel neutrals and ground loops. Made perfect sense once he detailed bonding and faults, which resolved my concern with the lack of a jumper from my 3-to 4-prong plugs. A+++

The Chat Bot was very helpful and then it was easy for me to text back and send photos. The expert I spoke to, Donald **, was extremely swift in answering my questions and I will use the site again for more antiques and vintage items and I will ask specifically for his help. I recommend him and them

I was extremely pleased with the way this system works. Howard K gave me all of the answers I needed, was professional, courteous, and very helpful. I highly recommend him for Employment Law matters. Two thumbs up!

Dr ** was get responsive, caring and compassionate. He walked me through all my concerns, helped me induce vomiting for my 2 naughty dogs, and ensured that they were on the right path for recovery. The service saved me hundreds of dollars because I didn’t have to go into an emergency vet.

I received detailed information on consumer protection laws in Georgia as well as suggestions for resolving the conflict with a car dealership. Juris ** provided a rapid response to the initial question and clarified succeeding questions. I am very happy with his work and JustAnswer.

My appraiser Luke, was great. He gave me the historical background of my China pieces along with the estimate of fair market value to expect if selling at auction vs. an online marketplace. He even recommended his top picks for online markets. When I told him I was going to donate them, he gave me the donation value. The process was very quick. Under 30 minutes from my original post. Very happy with the experience.

Talked to an fraudulent detective about a truck I came up on on social media. He helped me determine that it was a fake company that was looking at scamming me for over $30,000! I can't say enough on how pleased I am with this service.

They were very quick to respond. They asked very good questions about the picture I was trying to get appraised. I got a phone call within minutes. The expert was very pleasant and professional. She was also very knowledgeable about my picture. Their assistance was very helpful, saving me a lot of future heartache and frustration. I highly recommend using them.

My dog was scratching and licking himself after a bath. The online vet suggested to give him a thorough rinse with water. He might be having a mild allergic reaction to the dog shampoo. After I rinsed him, my dog was scratching less and less. I'm so grateful to the vet.

My son recently passsd away from cancer and My Daughter in Law had some questions about her application for US citizenship, which was in process before his death. The attorney answered all of our questions and made the process easy to understand.

I was looking for answers for the diagnostic scan code and JustAnswer mechanic gave me an explanation that was more than satisfactory. I definitely will come back in the future whenever I have a question regarding our Subaru Forester 2016, or Another car repair..