JustAnswer Reviews

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Edited by: Jon Bortin

About JustAnswer

JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.

Visit www.justanswer.com
Pros
  • 24/7 access to experts
  • 150+ categories
  • Get an answer in as few as 6 minutes
Cons
  • Monthly membership can be pricey
  • No lower fee for single question

JustAnswer Reviews

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    2 featured reviews
    How do I know I can trust these reviews about JustAnswer?
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    Page 14 Reviews 2235 - 2435
    Verified purchase
    Customer ServiceTechStaff

    Reviewed June 9, 2025

    Dr **, took her time reading what I wrote about Oscar and what was going on. She did her research and came back to me with the best response to my question. It made sense and she suggested an organic chewable to help with the problem. I have already ordered these chewables and am very thankful to Dr **!

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    Verified purchase
    Staff

    Reviewed June 8, 2025

    Got the information I needed and can use. The person I spoke with was very helpful and reassuring. He understood what I was talking about and also understood my concerns up to this point and what I should do going forward. I greatly appreciate his time and advice given to me.

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    Verified purchase
    Staff

    Reviewed June 8, 2025

    Dr. ** was great, I wish she was my doctor. Knowledge, compassionate, and thorough. I will contact again. She helped me with issues and questions that I had about radiation and mushrooms. And one thing she said was sometimes more isn’t better.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 8, 2025

    Very pleased with my consultation. The lawyer was very knowledgeable and understanding. There are still a few grey areas but I guess I may need to schedule another consultation with a lawyer from the area that I need to thank you! Do you have any recommendations to where I can attain one?

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 7, 2025

    I was able to meet my deadline submitting my documents to court because of the fast response to my needs. I was so impressed that even at the such late hours of the night she was able to respond. She got all of the information she needed from me and then told me that my doc. would be ready by no later than the end of business day today. It was 2am when she was helping me out, but I informed her that I needed my document no later than 6am, and to my surprise when I woke up I saw that I had a message saying my document was ready to download. Best service ever and very affordable. I would definitely use it again and highly recommend her. No incentives were received for my review, really a great experience.

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    Verified purchase
    Staff

    Reviewed June 7, 2025

    My technician was very patient with me and explained things thoroughly. My chopper came without instructions and it’s hard for me to figure it out as I’m 73 and not very tech savvy. After speaking with the technician I have a much better understanding of how this multi chopper slicer works.

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    Verified purchase
    Staff

    Reviewed June 7, 2025

    I was pleased and very confused but Just Answer help me manage and take my time with the issues which overall helped me to really understand what the issue is, having the assistance I had gave way for me to take time to learn more about my car. Thank you

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    Verified purchase
    Timeliness

    Reviewed June 7, 2025

    My dog had been sneezing off and on for about a week but started having a bloody discharge from her nose on Friday night. I reached out to the online vet who asked me questions and gave me advice based on what was happening. The bleeding had stopped and she advised taking our dog to our vet the next day. We are on our way there now.

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    Verified purchase
    Staff

    Reviewed June 7, 2025

    Jeff was wonderful to work with. I had acquired an old biking seeing machine with a stick reverse button. Despite all the trouble shooting it seems this machine had experienced the same problem at some time in the past, because when we got to the last possible repair to try I found out the screw I needed to adjust was completely stripped, indicating someone else had attempted the same procedure. So even though my experience was great, Jeff was very responsive and knowledgeable, and never forgot about me when I couldn't attempt to work on it at times because of life, he still messaged me and kept going. I learned so much from him on this journey but I am not going to attempt to drill out the stripped screw because it is in a very difficult place, so I will be taking it in to the shop. Couldn't recommend not trying this. It was a great experience!

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    Verified purchase
    Billing

    Reviewed June 7, 2025

    He told me the reason and that I would eventually receive a letter from SS regarding the payment. I am receiving federal retirement and my SS was reduced by 50% because of that. Recent law removes the 50% cutback and I received the bonus from 2024 due to new law. My new SS payment will start this year.

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    Verified purchase
    Staff

    Reviewed June 7, 2025

    Electrical issues in a truck are hard to diagnose when a car is in a shop. Brian helped me figure it out remotely, and saved me a trip to the shop. Brian ** lives in Roswell, NM and I live in Grand Prairie, TX. I can't thank you enough for the assistance I received. Best kudos! Thanks!

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    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed June 6, 2025

    The gentleman gave me the information needed to replace a light control panel and where to get it cheaply. I ordered the parts and now just waiting for them to arrive. He was very kind, considerate and knowledgeable, thank you! I wasn’t sure what to expect but he seemed very knowledgeable with the problem.

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    Verified purchase
    Staff

    Reviewed June 6, 2025

    Filing a claim for Sam’s Club eyeglasses with Allstate was a nightmare. Your technician was very helpful. The website was very or non compromising. I kept repeating itself not taking you to the right place. Your technician was very patient as I tried different options to get by the software problem

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 6, 2025

    The technician was fabulous. She was patient and great at trouble-shooting the issues I was having. In the short time we had she gave me a good introduction to both building contacts and using templates. We had to end a few minutes early due to a meeting I had scheduled, but she agreed to allow me to have another session.

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    Verified purchase
    CoveragePriceMaintenanceStaff

    Reviewed June 6, 2025

    Repairman narrowed it down to valve assembly, circuit board and air pressure tubing going to the circuit board. By troubleshooting I already replaced the valve assembly, and we concluded the only thing left was the board. Outcome I bought a new washer. The washer was old and buying parts was almost expensive as a new washer depending on type of washer.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 6, 2025

    Very helpful in instructing me how to loosen agitator to get pants out. Very quick on response time! And it was someone I could actually understand! It was definitely worth paying $5 for this service and I would gladly do it again! I would advise anyone having these type problems to use this service! It’s amazing!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 6, 2025

    The chat went so quickly and the doctor was reached and helped me so quickly, as well. I recommended this to everyone I know who has a pet. It was literally a life saver! Thank you for this service, as you know this incident happened at 6:00am and our vet isn’t open for another 2 hours. With Covid, the 24 hour vet isn’t available here, anymore.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2025

    The person I spoke to was both knowledgeable and supportive. She was very patient when I had to keep asking for clarification. I don’t remember her name and wish that I could thank her personally. She said she would call back, and my phone said that she did, but I missed the call.

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    Verified purchase
    Customer ServiceStaffResolution

    Reviewed June 5, 2025

    Tech Chet **, handled the situation with my “Cool” light staying on. Very informative with a knowledgeable, kind professional demeanor. Tried a couple of things and determined that I needed an LG repairman. He gave me an LG number to call. After writing down the number, the call was ended.

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    Verified purchase
    CoverageMaintenanceStaff

    Reviewed June 5, 2025

    My Samsung top-loading washer wouldn't spin. I had already replaced the suspension rods and did not know what else to do. Erik helped me troubleshoot shoot my way to victory. While it took some time to get through the conversation, I would still recommend this service. My five dollars definitely did nor go to waste.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed June 5, 2025

    The best part of JustAnswer is that I can shop around for legal opinions, from multiple professionals if need be. I always start with justanswer before proceeding with finding an attorney. It’s super quick to get an answer. It makes legal matters a little less esoteric. The pricing of subscriptions is more than justified, given the amount of help one can get from here.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 5, 2025

    The quick response floored me. On the other end of the phone was a highly skilled mechanic live and ready to answer my questions! The mechanic was knowledgeable of my situation. He determined what appeared to be the problem. He gave me accurate advice. He identified the part to be replaced. I was impressed with JustAnswer and how well it worked for me. I would recommend JustAnswer to anyone facing the same type of situation.!

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    Verified purchase
    Staff

    Reviewed June 4, 2025

    Gagan was helpful and knowledgeable. He gave answers that were concise and easily understood. He was straightforward about the information and understood all my questions. He offered to clarify anything he had answered for me and allowed me to restate what I had understood and clarified that I had understood correctly. I was thankful for his answer.

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    Sales & MarketingRefunds & PayoutsStaff

    Reviewed June 4, 2025

    JustAnswer...Do not fall for their scam, I should have known from their nebulous and circular answers that they didn't know what I was asking. They said I needed to talk to their technician for a $5 fee which turned out to be $40 with a recurring monthly fee. I had to spend 20 minutes getting a refund but my angst for their tactics is still keeping my blood pressure high.

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    JustAnswer
    Response from JustAnswer

    Hello Mike,

    We're here to help you out.

    We're sorry, but we were unable to locate an account with this email address. Do you have another email address we could try? Alternatively, we can locate the account using the following information:

    - Your phone number
    - Your order number
    - The first 6 digits and the last 4 digits of the card being charged. We do not need the whole number.

    - Your PayPal email address if you are being charged through PayPal

    You may send any of these information to me using my contact information below so I can further assist you.

    Regards,
    Vanessa
    JustAnswer Customer Care

    VanessaVC@justanswer.com or 1-800-808-0645

    Verified purchase
    Staff

    Reviewed June 4, 2025

    I was happy with the assistance I received, especially because solving my printer problem took a series of back-and-forth, trial and-error attempts to figure out what was wrong. Plus I am not very techno-savvy but the Tech Asst (Don’t remember his name but it starts with a “D”) was very patient, kind, and well informed.

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    Verified purchase
    Staff

    Reviewed June 4, 2025

    Had not heard of this site. Just took a genealogy course and this did not get mentioned. Skyler helped me and did a terrific job. Will recommend this site. Will need to Check out the rest of your services and pass it on to others who may need help.

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    Verified purchase
    Staff

    Reviewed June 3, 2025

    I was able to find the problems with the help and use of the drop box with schematics. The knowledge of the person I talked with was very valuable and helpful. I have used this site twice and both times I was able to find the right information I needed.

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    Verified purchase
    PriceTimeliness

    Reviewed June 3, 2025

    I have been using Just Ask for appraisals of my collectibles for over a year. I am 73 and have been a reseller on eBay for 25 years. I now and looking at my own private collections for value so in event of something happening to me my daughter doesn’t just donate in haste. I send her every appraisal I get and eventually will print them out. I have found my Christian Dior and Fendi Train bags were worth $450 to $500. They have been sitting catching odds and ends for 30 years. I have 2 bottles of wine appraised and a Polish iconic picture last night. It is the best service I have ever used. Very exciting and what fun to just point your camera and within minutes someone appraises your things. I love it!

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    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed June 3, 2025

    He was excellent and super knowledgeable and able to quickly grasp complex scope and nuances and break things down from multiple angles and found resources specific to where I live. He seemed to know quite a bit with a pretty odd topic and kind of ran with it. I added him to my favorites right away. I have about 3 I’ve done that with and feel great about our brief convo packed with information.

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    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed June 2, 2025

    Great help. Very courteous and took the time to complete my issue. Didn’t give up. Gave me time to look for needed information. Call me back several times to give me time to look for an email either the date of the order. I appreciate this person's persistence until she fixed the problem.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed June 2, 2025

    Your Bot led me to believe that if I paid the refundable $5 I would get the software. You charged me $46 and all I got was a list of sources where I might get the software. I already knew that. I was able to get the $46 refunded.

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    Verified purchase
    Price

    Reviewed June 1, 2025

    I got the answers I needed however I thought I was just paying 5 dollars. I tried to by the medicine needed and I can't because I was charged 35 dollars that I didn't know I would be charged. I only pray I have enough to get medicine now. I also pray Max makes it. Thank you for your time.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingResolutionHonesty & Transparency

    Reviewed May 31, 2025

    First of all, I honestly thought I was using the chat box from Walmart. When I talked to customer service representative after the fact of the whole situation listed below, she was absolutely wonderful. She listened patiently as I tearfully tried to explain the issue I had with JustAnswer. When I started with my question about the issue I had with a payment method with Walmart, I thought I was chatting directly with Walmart. However, when I was told I was being charged a dollar for the service of the chat, I thought that was strange because, again, I assumed I was chatting directly with Walmart. I didn't understand that I had being taken to a completely different site. I was only concerned with the issue (which was extensive) that I had with a payment method with Walmart. With my mind only on that, when the chat box came up, I saw it was going to charge me $1 for the chat. Odd for normal chat boxes.

    When it went to PayPal, I pressed continue before I realized that it was charging me $47 instead of $1. I had absolutely no idea that I was signing up for a membership. I was never given the option to give my name, email, phone number, etc. to sign up. All the chat person said to me to solve the problem was to contact Walmart, which is what I thought I was already doing. It didn't make any sense to me.  Later, I saw the $47 charge for a membership that I didn't even know or understand that I was applying for. $47 is a lot of money for someone on disability.

    When I call to talk to someone about the situation, the customer service representative was extremely helpful handling issue with JustAnswer. Everything was resolved. I think, however, it needs to be more clear that there is a possibility you could be transferred to another website (JustAnswer). I understand that I must have accidentally pressed the button to get to the website (I never saw it). All I saw was a chat box with a representative and went from there, still thinking I was on the Walmart website. It just needs to be more clear what you are doing. Thank you for resolving my issue. That means a lot.

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    JustAnswer
    Response from JustAnswer

    Hello Jessica,

    Thank you for reaching out to us.

    We're glad that you were assisted properly, even though the company you were trying to reach was different. Apparently, you clicked on one of our advertisements, or you may have reached our site through one of our affiliates. When you posted your question on our site, you would have seen JustAnswer branding. Please visit https://www.justanswer.com/about to learn more about JustAnswer and how we provide professional services. We are a "people helping people" business. Again, I'm very sorry if it was not clear that you were posting your question on JustAnswer.com, instead of the site you intended to contact.

    We have cancelled your question page and have already refunded your payment for you on 5/31/2025. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account, depending on their policy.

    I hope that all of your concerns have been addressed. Please let me know what we can do for you to earn a 5 star rating.

    Regards,
    Bella, JA Customer Care

    BellaIS@justanswer.com 800-808-0645

    Verified purchase
    Staff

    Reviewed May 31, 2025

    I was really concerned about rabies as he was bit in the mouth by a woodchuck but the vet calmed all my concerns being that my dog is vaccinated and woodchuck are low risk especially in my area. She was very knowledgeable and calmed me down quite a bit. She made feel very comfortable.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2025

    Brandon has been incredibly helpful throughout the entire process. He is knowledgeable, responsive, and offers clear, strategic guidance that my current attorney has not provided. His responses are thorough, detailed, and easy to understand, even when addressing complex legal issues. I highly recommend Brandon for anyone seeking clear and reliable legal advice.

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    Verified purchase
    CoveragePriceMaintenanceStaffTransparency

    Reviewed May 31, 2025

    Updated on 06/14/2025: So far with the JustAnswer mechanics, slowly working towards a good outcome! Since this issue has started with testing to a degree, because I'm limited, so far we have a new IPDM that solved the no cranking problem, but with a no start situation still,,,. After consulting another mechanic here,, said with the codes that were showing up, it was leaning towards ECM not communicating at that point,, So I replaced the ECM completely reprogrammed to the VIN number of the vehicle, Installed and no start, it acted like it wanted to, so back here I go on JustAnswer, now we are doing the immobilizer reset with the key,,, it actually started up very roughly. Very briefly then died, By then the battery was too low,, so this will be a overnight charge, then redo the relearn once more to see where we are at!!! This will be a continued saga tomorrow, 😀.

    Original Review: Did a Great job in guiding me with procedures to perform on vehicle in diagnosis,, still in process of elimination of problems, Going back over my procedures, in order to double check everything. Going to do a self test of the IPDM itself, recheck connections, vacuum hoses, etc. Will keep everyone informed and updated as I continue my diagnosis of the issues.

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    Verified purchase

    Reviewed May 31, 2025

    I received great advice from the attorney that I spoke to. This is much needed for those who are unable to afford counsel. If anyone I know is in need of representation, I would thoroughly recommend this solution. I still need legal assistance for my case. What if I wanted to retain legal representation? How do I apply? Thanks Vickie.

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    Verified purchase
    MaintenanceStaff

    Reviewed May 30, 2025

    Harold was very professional and explained everything I needed to know. I understood everything because he didn't use big words to confuse me and he pointed me in the right direction to get my honda element fixed the right way. Harold was very polite and asked if there was anything else I needed. He also said if I had any problems after this, to contact him and he will walk me through it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 30, 2025

    Needed help to reset master code. Walked us through very professionally and patiently. Took 2 tries as I did not have the correction so spoke to two different customer service reps. Both were very helpful. Again device was very good.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 30, 2025

    He told us to put it on a certain cycle and it was fixed in a few seconds. He was nice and patient. We were upstairs and had to go into the basement so he had to wait for a few moments. He then retold us what to do and it worked automatically.

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    Verified purchase

    Reviewed May 30, 2025

    Looking for a lawyer and what I have to do to file for Guardianship of my father who is 94 and losing his mental capacity to make financial decisions on his own. Just looking for advice on what I have to do to file the petition. That is the information I was looking for.

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    Verified purchase
    Staff

    Reviewed May 30, 2025

    Thank you for the reassurance I needed. I was lost in what to do are where to go for help. Just ask popped up so I ask a got all the info I needed. There are a lot of us who are abused on the job by many people. Most of the time it’s because we are doing a good job. So before you let the job get you down. Maybe just ask.

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    Verified purchase
    MaintenanceStaff

    Reviewed May 29, 2025

    The help I received was great. Even though we could not fix the problem my experience was great and he also gave me suggestions on how to use my TV without getting a new one. I will recommend this service to someone if they need someone to trouble shoot a problem.

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    Verified purchase

    Reviewed May 29, 2025

    I described all the actions, OTC creams, powders, washing, drying, light clothing, prescription creams I have tried without success over many months. Your doctor reviewed the prescriptions I have used and he recommended how to proceed with them and my urologist and dermatologist and I am very satisfied. Thank you. Peter

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    Verified purchase
    Customer ServicePunctuality & SpeedTransparency

    Reviewed May 29, 2025

    Completely empathetic. Clear and concise explanation and direction. Very quick to return my call for advice. After listening to my suspicions concerning the text I received, he stated that I was completely correct. He also stated that a Governmental agency would not use text as a means of communication. I would certainly recommend Just Answer for advice.

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    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed May 28, 2025

    We received an immediate response to our inquiry regarding an existing order for guardianship of an adult which will prove to be tremendously useful in completing our next steps and legally required filings. The attorney assigned to review our questions was professional, thorough and direct. We appreciate the legal insight and will move forward with doing the right thing. Thank you!

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    Verified purchase
    Staff

    Reviewed May 28, 2025

    Not only was Gal insanely understanding of my situation, but he really helped with specific legal terms for my issue that will help communicate my position to the judge! I was law enforcement, I can write a clear, concise, report that gives detailed, chronological descriptions of events. When it comes to specific legal jargon for courts, especially against other lawyers, I’m absolutely hopeless! Gal really helped with that and a course of action to follow!

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    Verified purchase
    Staff

    Reviewed May 28, 2025

    He was polite and very knowledgeable. He told me exactly what I needed to do to get started. He told me where I needed to go for the paper work I needed to file. He told me what state had jurisdiction. He answered all my questions. I was very satisfied with him.

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    Verified purchase
    Customer ServicePunctuality & SpeedTimeliness

    Reviewed May 28, 2025

    I first was sent to one person on chat earlier in the day, NO response, sent to yet another person, NO response so I hung up. Could not find needed part as I googled. Tried your site again. Scott chatted quickly, verified part I needed and sent me a list of 5-6 website. Third one responded, part ordered and on the way. It is for husband’s walker. He had PD and could not safely use w /o the part. Happy, yes.

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    Verified purchase
    Price

    Reviewed May 28, 2025

    It was good service and he stayed with me until it was fixed. The only thing I’m upset out was it was supposed to be $5 and my card was charged $46. You owe me $41 back on my card, please. Very deceiving. You should warn customers that there will be an additional upcharge. I might have worked on it a while longer myself.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 28, 2025

    Agent helped me through the troubleshooting process and it led to finding that the PCM needs to be replaced, I’m waiting on the replacement. I have already recommended your services. I’ll be in touch again to let you know how everything turns out.

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    Verified purchase

    Reviewed May 28, 2025

    I think the Dr. did an adequate job of explaining the situation but he is still a little behind the current issue. I learned a lot about my options for surgery and will move forward with the information. I will change some of my questions to the surgeon prior to surgery and repair.

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    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed May 27, 2025

    I made purchase on what turned out to be a scam site. I am trying to receive a refund without having to open a new account. Ronald told me to call the bank to ask if they can reverse the charge without opening new account. And also, to block all charges from future payee. I called the bank, but it was already closed today. Will call tomorrow.

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    Verified purchase
    Customer ServicePunctuality & SpeedEase of Use

    Reviewed May 27, 2025

    I have a facility dog at a high school. The custodian found a ** pill near his food dish in my room. I was not sure how fast symptoms would come on and the doctor was quick to respond and gave me good information. I don’t think he ate it and the vet put my mind at ease. The text was easy to use.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 27, 2025

    The expert addressed my concerns after hearing my description and seeing photos. I am much more at ease waiting until I am able to get him in to see the vet. She took the time to review everything and do her research to make sure she was giving me the best advice.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 27, 2025

    I needed to know about the dosage and mixing of my pup's prescribed meds and was advised what to administer. My questions were answered quickly and was confident in giving my pup what he needed❤️🐕👍. I will not hesitate to use JustAnswer in the future because our pups are our babies and I have recommended this site to all my fur babies parents. When there is an emergency get a reliable, easy to reach licensed vet rather hit the panic button and run to the emergency vet 40 miles away.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed May 27, 2025

    Last April Allison and White sold out to Premier Rental Properties. I always pay my rent two weeks in advance. Tyler ** from Premier told me to go ahead and send April 2024 rent to Allison and White. Allison and White did not return my cashiers check nor did they send it over to Premier property rentals. Allison and White waited two months to cash my cashiers check. So now it looks too, Premier that I am behind on my rent. I have all documentation. Emails. Cashier check receipts, even a hardcopy from the bank as to the rent and question.

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    Verified purchase
    Customer Service

    Reviewed May 27, 2025

    1st vet responding had to look up info. Didn’t ask about meal fed to dog. Time/amount. I didn’t feel confident with his answers. Grateful for chance to correspond with another vet. 2nd vet sounded more concerned. More reassuring. Would of been better to actually speak than text back and forth.

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    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed May 27, 2025

    Joseph was great. Got to the bottom of my problem quickly. I would never have been able to fix it in on my own without his help. Thank you for this service. Was pleasant to talk to while we waited to boot up the computer.

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    Verified purchase
    TechStaff

    Reviewed May 27, 2025

    Tech was unable to help as the information was not related. Was not the tech’s fault. Online service made changes without notifying me of the change. Company not related. Resolved with on site vendor. After hours company did complete change and set up properly which created the issue. Not related to the technician.

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    Verified purchase
    Staff

    Reviewed May 26, 2025

    Jeremy, so far has been very informative and has been willing to help. This is an ongoing issue and may require some additional information from Jeremy but at this point it seems that he is on board and has acknowledged the situation. Thank you for your help. Thank you so much for all your help. It’s been very informative and very helpful so far.

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    Verified purchase
    PriceStaff

    Reviewed May 26, 2025

    I had two issues with two different tvs today. I chatted with two different agents. They were able to help me with my issue immediately. I highly recommend, Just Answer to anyone. It is a little costly, but when having problems, they are immediately able to help with any issues.

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    Punctuality & Speed

    Reviewed May 26, 2025

    Was connected with a vet quickly. Was very compassionate. Took all the info needed on my dog. She asked some clarifying questions and gave advice beyond what I was looking for. Also gave me the names of the meds I should be speaking with my regular vet about. Gave me the information I was looking for. Would definitely use the service again. Thank you for the assistance.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed May 26, 2025

    The electrician who contact me back, helped solve the problem and told me what I needed to do to fix it. I was very pleased with how quickly I received a response and with the person being able to diagnose and help me solve the issue. The service helped me with something. I probably would’ve never figured out on my own. I would recommend this service to everyone.

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    Customer Service

    Reviewed May 26, 2025

    He was shaking his head and scratching his ear. The vet called it right! Ear infection! It is a holiday weekend and she told me what to buy. Got it at PetSmart and he is better! Thank you so much! Only $35.00 for the call! It would have been much more at our vet. And also so stressful going to our vet. I appreciate this service especially on a holiday weekend! Thank you again so much!!

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    Staff

    Reviewed May 26, 2025

    Everybody I dealt with was able to guide me through the steps to set up my account. They were always eager to help me succeed and gave me time to do what they ask or let me move on my own with them watching behind the screen. This is a good site to get help setting up or helping you with any problem you encounter. I recommend everybody that needs help use Just Answer. They are 12 stars all the way. Kay **

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    Customer ServicePunctuality & Speed

    Reviewed May 26, 2025

    My dog drank a cup of hot choco. I didn’t know what to do. Reached out and got a call and text back rather quick. I missed the first call but thankfully got a text and they called me right back. Was able to get the answered I needed and my dog is doing just fine.

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    Customer ServiceStaff

    Reviewed May 25, 2025

    I am extremely pleased and impressed with the assistance I received over from Dr **. I was pleasantly surprised that I actually received a phone call, not just a text. My situation was complicated but I received the call within acid ten minutes of my request. Dr ** was patient, detailed, and clear. He answered all my questions. I feel much more comfortable with my medical situation.

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    Customer ServiceStaff

    Reviewed May 25, 2025

    He was extremely patient. We worked through all my issues and he restored my computer to good health. All working great. If I ever need service I know who to call. They really do great work and got me back in business.

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    Punctuality & Speed

    Reviewed May 24, 2025

    It is late afternoon and I was cleaning our outdoor Lennox AC unit. After that the AC didn't come back on. I got onto JustAnswer through the Lennox website. Andre walked me through what to do in a chat. And less than half an hour later the AC was back online, Thank you JustAnswer!

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    Verified purchase

    Reviewed May 24, 2025

    How to set up direct deposit for LLC. I needed to set up direct deposits with royalties checks to LLC I own. So you guys gave me a bunch of info. I can carefully review to make it happen! I love answering your wonderful questions in my spare time.

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    PricePunctuality & SpeedStaff

    Reviewed May 23, 2025

    I changed the batteries and 'cool on' was just blinking. The Technician advise was to wait about 5 minutes and it would go back to normal and it did. Only problem I had is that I received a chat saying I would only be charged $1 and my bank received a charge of $46. Thank you.

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    StaffEase of Use

    Reviewed May 22, 2025

    The representative was very helpful & knowledgeable. He answered all of my questions. He asked all the pertinent questions to give me the best answers. It was easy to navigate from that point. Since my daughter received the ticket in a different state I didn’t know the laws. Again, the attorney represented well.

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    PriceStaff

    Reviewed May 22, 2025

    Very happy with successful resolution of problem; Austin was courteous & helpful in getting issue resolved; fully knowledgeable of appliance; resolved within 10 mins; Only critique was I believe it said, will charge $5- initially, but was actually charged $35-. Given results, am happy I utilized your service!

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    Customer ServiceStaff

    Reviewed May 22, 2025

    Trying to find and confirm a reservation for a stay in Charlottesville, VA. I didn’t not get a confirmation email in the past few days which is why I contacted this link. Had to contact the Hilton directly and was given that number. Your technician was very helpful.

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    Staff

    Reviewed May 22, 2025

    Daniel was courteous and very knowledgeable. He also provided options and made suggestions on what would be best for me. He was concerned about my well-being and I appreciate that. Daniel made sure I had clarity on everything we discussed and even provided information on how to reach him again should I need more assistance.

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    Customer ServicePriceMaintenanceStaff

    Reviewed May 22, 2025

    Excellent service. Worth the $5! Took 2 minutes to fix the problem! Yay! I isolated the issue to my laptop and no one else’s on the network before I called. Ronald was great and steered me to printers & scanners and noticed sharing on the network was not on. A simple click to on and it worked!

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    Staff

    Reviewed May 21, 2025

    Elmer was really good. He walked me through one printer and we got it working. The other printer problem had to do with a password and I need to contact Canon because they set it up in the first place. But I was very pleased with all the help and patience which Elmer showed.

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    Staff

    Reviewed May 21, 2025

    Nora was a fabulous appraiser... she researched my item and answered my questions. I was able to offer my buyer a thorough.overview of what he was purchasing. This is a great service. It's wonderful to learn about things you're clueless about...lol. I'll definitely be using it again. Thank you very much.

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    Punctuality & SpeedMaintenanceStaffTransparency

    Reviewed May 21, 2025

    Professional and friendly service. Prompt answer to all my queries. Answers to all queries were fully comprehensible. Valuable information on how to obtain replacement parts and links to explanations on installing new units. Contact with the HVAC technician was almost immediate, the technician was courteous and patient. I would recommend this type of personal service to all my associates and friends.

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    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 21, 2025

    My representative was very nice, helpful and fast. She answer all my questions that I had I in a very respectful manner. My rep also is going to go to do exactly what I want. I appreciate being able to talk with a rep instead of a computer. Thank you so for being there and helping me get my money back in a difficult situation.

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    Punctuality & SpeedStaff

    Reviewed May 21, 2025

    Mark appraised some watches I found at an auction. He also gave me all the detailed information I needed to resell them. Excellent experience! Mark IDed 3 antique watches for me. Mark was very helpful and quick despite it being late at night.

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    Punctuality & SpeedStaff

    Reviewed May 20, 2025

    Trevor is obviously very knowledgeable and was quick to give me information about the next step that I need to take. He categorized my issue as basically elder abuse/financial exploitation. He also recommended that I file a report with my local police department, which I will do. This company that committed the fraud I believe is criminally responsible, and should be put out of business.

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    Punctuality & SpeedStaff

    Reviewed May 20, 2025

    Dr. ** was great. She gave me thorough advice, and I felt she was sensitive to me seeing my chicken, Wynona, as a pet, not just an egg producer. With so many people having backyard chickens, we need more vets who will treat them. Unfortunately, I could not find a vet locally that could see Wynona before it was too late.

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    Staff

    Reviewed May 20, 2025

    I appreciated their patience and understanding. I am not sure I’ve ever communicated with someone that kind and thoughtful. I have just returned from my local grocery store and the new batteries I bought are fine and everything is working now I’m able to change channels and it was just that simple. I’m sorry that I bothered your staff with this. I should have tried that right away.

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    Verified purchase
    CoverageMaintenance

    Reviewed May 20, 2025

    Fan wouldn’t work. Charles recommended a possible solution which I tried and it worked! The other choice was to replace the fan and I really like the one we have. Thanks Charles for your easy solution that did the job. I worked the switch several times, each way and then checked the electrical outlet for power. The remote needs a battery so the pull chain worked and the job was almost done. Now, a new battery is all we need. Thanks again.

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    Customer ServiceStaff

    Reviewed May 20, 2025

    Thankful that after an hour and a half of trying to call Amazon, I FINALLY got help and the situation taken care of! It was a very frustrating experience to go in circles and I did not like communicating via computer. So glad I got a real voice with a real person to talk to.

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    Customer ServiceContract & TermsSales & MarketingBillingRatesTimelinessHonesty & Transparency

    Reviewed May 20, 2025

    I just agreed to pay $2.00 to join the site Justanswer.com which allows you to ask any question to be answered by their so-called experts. I check my visa card the next day to see a $66 fee for a totally unauthorized monthly subscription fee!. After reviewing many product reviews, it is clear Justanswer.com business model is to seek a $2.00 joining fee and then automatically without any authorization whatsoever bill a $66 monthly fee which is ongoing unless you cancel.

    The site/app is an absolute scam; however, they endeavor to provide a veneer of respectability and trust by responding to all reviews even though their consumer rating is literally zero at 1.1 out of 5 from tens of thousands of negative online reviews. They do however write their own customer reviews all very positive of course. Clearly, they are very successful in scamming thousands of consumers to be able to employ people to respond to the massive number of negative reviews calling out their misleading and deceptive tactics.

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    JustAnswer
    Response from JustAnswer

    Hello Brad,

    Creating the perception that JustAnswer is a scam or illegitimate is never our intention, and we offer you our very humble apologies if this is how we came across to you. We understand how important it is to have clear information, and we want to help clarify things for you. We are a membership-only service, you have to enroll in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details.

    As per checking, we've initiated the cancellation of your payment of AU$66. The deposit was cancelled so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off, usually within 3-5 business days, and it'll be as if the transaction never occurred. In addition, the membership has been canceled from your end on 19-May-25. Moving forward, you will not see any recurring membership charges.

    If you have any concerns or inquiries feel free to ask, and we'll be more than happy to guide you through it.

    Regards,
    Bella, JA Customer Care

    BellaIS@justanswer.com 800-808-0645

    Verified purchase
    Staff

    Reviewed May 19, 2025

    I am flying on Wednesday and have yet to receive my Real ID. Needed to know what to do at the airport and Ben answered my question and told me exactly what I need to be able to get on my flight. It was such a relief to speak with a real person who was also very kind. Thank you!!

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    Customer ServiceStaff

    Reviewed May 18, 2025

    Justanswer passed along information to Rock Bottom Golf. If the order is fulfilled I’ll be happy. Employee was very easy to understand. Quality person. Really pleasant to deal with. Hopefully this phone call helps fill an easy order.

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    Staff

    Reviewed May 18, 2025

    Dr. ** listened and gave his opinion as to what was best for Max. He ask questions and gave advice. I felt reassured after speaking with him about Max’s symptoms. I explained what Max and I had done this hoping to help him feel better. A walk outside in the cool air and then him laying on the cool tile floor in the kitchen.

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    Staff

    Reviewed May 17, 2025

    Dr ** was very helpful with the correct advice for my son. I am a registered nurse and agreed with her assessment and will continue with the current plan of care. SHE Greatly relieved my mother's anxiety over my son's continuing headache and gave me advice on what to do if condition changes. Thank you Dr **.

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    Staff

    Reviewed May 17, 2025

    While I initially did not think I got new info from the conversation, Alex's suggestion to try lifting the front of the oven to get it unstuck was exactly the fix that was needed. He was correct in that there were no mounting brackets holding the oven in place and it should just slide out once unstuck. With the help of a car jack and a board, the oven came free and is now out.

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    Staff

    Reviewed May 17, 2025

    Your help has saved our family trip. Amazing! Can not thank you enough. Your advice put me in touch with the right people- and it was immediate. Also- everyone was so helpful and patient. I was able to get through to the right people - due to your assistance.

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    Punctuality & SpeedMaintenance

    Reviewed May 17, 2025

    Mechanic listened to my issue and explained. They quickly gave me possibilities to get the electrical problem resolved. He explained where the issues could be and what would be involved to find and fix the problem. I loved that he suggested a hopeful quick fix in detail, alternative in event it doesn't work!!! Old school stuff - I love it!

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    Honesty & Transparency

    Reviewed May 16, 2025

    James gave me his honest opinion of how my matter would be viewed in a legal sense. I especially appreciated this because it allowed me to proceed in a direction that would be most favorable to me which was not through a legal battle. James is a genuine person, giving the best answers for your situation. Thankful for his expertise!

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    Staff

    Reviewed May 16, 2025

    The technician was patient and friendly! There was a little language barrier as we are French speaking, however, the end result is good! We think he solved the problem. What more can I tell you! I had level two on my iPad and I had level one in my mobile! Booking recommended that we make our bookings using our mobile…in the future.

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    TechSales & MarketingStaffHonesty & Transparency

    Reviewed May 15, 2025

    David was wonderful & he told me that I have been fortunate not to be having this conversation or connection too long (only a few days) with this man who is portraying a serviceman. Most people I talk to are not as fortunate & have lost their savings etc. All the details are a true romantic scam artist’s trick to keep you attached to their lies & scam. Thank you David, you were extremely kind & considerate.

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed May 15, 2025

    Was really nice, had no problem at all, he told me what I had to do to get another phone to replace the one I have now. If I had to call back for some reason I would hope that I would be glad to get him to help me out again. I would recommend someone to talk to him with no problem

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    Staff

    Reviewed May 15, 2025

    Hated the outcome of the conversation but it was fair. I had no way of proving my position about the situation so I I'll just move on. Your help was truly helpful. If I ever need any legal question answered in the future I will sure come here and I will tell friends of my experience.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 15, 2025

    Both the assistant and attorney were very helpful. I received a call from the attorney quickly. He was knowledgeable and gave me some great advice and strategies. He offered his phone number so that I could call if I had any additional questions or concerns. I believe that this conversation saved me from spending more money to get attorney advice.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 15, 2025

    I felt uncomfortable with a treatment plan I received for my pet after doing my own research and used JustAnswer for a second opinion. After all, I am not a vet and can’t assume my understanding of what I researched is accurate. I shared my experience, test results, and concerns with the Just Answer vet, who took in all the information and asked additional questions for a full picture before sharing his 2nd opinion. He was invaluable in helping me to make a confident decision on what is best for my pet moving forward. The vet was extremely personable and easy to understand on the phone. I did not feel rushed and we had a thorough conversation. He was very respectful of myself and the other veterinarian who gave the original treatment plan. I am very grateful for this service!

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    Price

    Reviewed May 15, 2025

    My dogs regular vet closes at 3pm for walk-ins, so I figured I could "google" an online site for a general idea. I was not disappointed. My dog is still having dry heaves, we'll still see the vet tomorrow. I feel better informed for having tried this site. It was well worth the small charge.

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    Staff

    Reviewed May 14, 2025

    Jared, the technician, was very helpful and gave clear directions about how to melt the ice that was preventing the icemaker from working. He warned me not to melt the plastic on the refrigerator if I use a hairdryer to warm it up. The process took longer than I thought it would, but I stuck with it, and the problem was fixed. I learned a few things in the process.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed May 14, 2025

    The person took their time, even though it was complicated. Never gave up and achieved exactly what I needed done. He was amazing. He connected all four of my computers to be able to share the same files and fix anything that he saw that needed to be fixed. He was very patient. Very thorough and was amazing.

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    Customer ServiceStaff

    Reviewed May 14, 2025

    I just want to thank this Attorney for taking my call, and working beyond his time to help me in diff small ways, that are the big ways for me. You are absolutely the best!! I wish you were my defense Attorney. You are truly amazing. God bless you!! 😊

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    Customer ServiceStaff

    Reviewed May 13, 2025

    I would recommend this service. I was offered a phone call or chat online. I chose chat because it was around 3am. I couldn't sleep and was concerned about my shih tzu. The Dr didn't rush me, answered all my questions and seemed to express genuine care and was knowledgeable. I had to follow up with my local vet clinic but my mind was put to ease and I was able to get some sleep.

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    Staff

    Reviewed May 13, 2025

    Kate was assigned to us for our question regarding a personal matter involving my graduate program. She introduced issues that my family and I were not aware of. Which made it easier to address the school's wrong doing. Our issues are currently pending. But, if need be we will be definitely be reaching out to Kate. Such wonderful and professional service.

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    Staff

    Reviewed May 13, 2025

    My cat has horrible anxiety and transitioning into a new home has been traumatizing for him in the past. After speaking with the veterinarian, I have a solution that will be easy effective with zero to little anxiety for my sweet kitty. She was incredibly knowledgeable and thought outside the box and knew exactly what I was talking about and I will definitely be using the service again in the future, if I have concerns regarding my kitties.

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    Refunds & PayoutsStaffBillingLoan Process

    Reviewed May 13, 2025

    Attorney confirmed my options on steps to take in regards to a child who refuses to take care of his financial responsibility by paying his student loan payments. If he can afford a house, vehicle and 2 vacations a year, surely he can afford to make an attempt to pay on his loans. Why should I be forced to pay?

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    Customer ServiceStaff

    Reviewed May 13, 2025

    Needed advice. Am facing eviction for shorting rent for services rendered. Got told how to proceed asap. Getting link sent to me for request to review. Was advised to do this immediately and request a stay of eviction for hearing review. Will be filling out suggested form and will likely call a paralegal for help.

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    Customer ServiceMaintenance

    Reviewed May 12, 2025

    Electrical problems with my suburban 2001 LT 4X4. Fuses burning out my air conditioning and my fuse for my sunroof and interior lights. Mechanic you had call me walk me through the problem and gave me a link to bring somebody to my home to fix the problem.

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    Punctuality & SpeedStaff

    Reviewed May 12, 2025

    GAL was helpful with the initial problem with my landlord, and even suggested another solution to a related problem. I found him, quick, engaged, competent and friendly. I would definitely suggest this service to others.

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    Verified purchase
    Staff

    Reviewed May 11, 2025

    The technician did everything that he possibly could to help with the problem, but I have to contact a company close to me and have them come out to see what is wrong with the generator. I am very pleased with this website and the various services that can be accessed.

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    PriceStaff

    Reviewed May 11, 2025

    Friendly, great advice. Old school to new school. If you can’t beat them then chat with these guys before you venture out into the unknown world of incompetence. Thanks for your help. Looking forward for more talks. This is like getting a low cost education course in auto mechanics. Thanks again Mr **.

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    Staff

    Reviewed May 11, 2025

    Matt was very helpful. Explained how to look at the numbers and tell me how old my appliances are. Very professional. Gave me guidance on selecting new appliances. Would use this service again as well as recommend it to friends and family. So very happy I found this service. Thanks again.

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    Customer ServicePriceStaff

    Reviewed May 11, 2025

    Normally I do not require assistance with automotive. I'm quite proficient however, I needed a second opinion to make sure that my assessment was correct on my vehicle. The mechanic that I spoke to had the same idea that I did about what was wrong and why it wouldn't work so when I say thank you for your help. I feel that anybody who needs an answer for their automotive question should call you your services are inexpensive and it was a great experience.

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    Customer ServiceStaff

    Reviewed May 11, 2025

    The doctor's recommendations were very good and alleviated my concerns for the well-being of my dog. Seemed very knowledgeable. However the reply took 2 hours to get so there was 2 hours of anxiety. If a pet is possibly poisoned, I would think that time is of the essence.

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    Staff

    Reviewed May 10, 2025

    Putting up 3 pendant lights. New house. Prewired but never tested. Technician went through the switches and wiring. He requested and was able to receive photos of wiring. He was patient and knowledgeable. Turns out I started on the far end of the circuit. When I looked at the wiring in the first two ceiling openings I could see the situation and the technician explained why I was having trouble. Restored power and a test light worked! Very pleased with this service!

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    Punctuality & SpeedStaff

    Reviewed May 9, 2025

    I asked if Uber is available in Copenhagen Denmark at the airport and was told that it is available. The agent was very helpful in clarifying the information and check it out and told me that it is available throughout Copenhagen. My trip is scheduled for October so I’m hopeful that nothing will change by then.

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    Verified purchase

    Reviewed May 9, 2025

    I was having problems pairing my Bluetooth speaker with my iPhone, I was chatting with Josh G. It turns out Josh was spot on with his info because I was not reading all the info he sent me, but after starting from the beginning and going thru all the steps it worked perfectly, I give Josh G 5 stars instead of the original 2. Thanks Josh G.

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    PriceMaintenanceStaff

    Reviewed May 8, 2025

    I needed helping diagnosis of a portable dishwasher pump problem.. I followed his advice and decided it was too expensive to fix. Just purchased a new model. The steps I was given were exactly correct. We were able to go through each step to get to the final solution. But unfortunately the problem was the pump was bad. Found some new pumps on the internet but it was cheaper and less time to buy a different unit. Thanks for all your help Jarrid and your patience with my lack of knowledge in this area.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed May 8, 2025

    Unfortunately, it did not work, I was trying to get my driver's license renewed and now I have to go there to make an appointment. Which is about an hour away from where I’m living. But that’s OK. I’ll go there and do my best to get my driver's license. Have a great day.

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    Staff

    Reviewed May 8, 2025

    JustAnswer is is a platform that makes it easy to connect to experts in many fields and at a reasonable pricepoint. I definitely recommend this service. TerraR23 is knowledgeable, efficient, and fair in her appraisal of my family pieces. She is also friendly and caring. I would highly recommend her to anyone looking for fair values on their vintage or antique furniture, and I understand that she is knowledgeable about antiques in general.

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    Staff

    Reviewed May 8, 2025

    Needed guidance on how to proceed once bad fuel was removed from tank of lawnmower. I knew this could be tricky. Got recommendations & information I needed. Several different scenarios possible. Almost got information about website where I could purchase parts if necessary. Will proceed forward & see if I can get lawnmower started.

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    Customer ServicePriceStaff

    Reviewed May 8, 2025

    I had several different situations to tend to, and the attorney helped me immensely. He took every curveball and responded with professional and tactful answers. He offered to write statements and demand letters…. And was ultimately able to help dance me the cost of hiring an attorney, at $2-3,000 to get through what I did.

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    Verified purchase
    StaffTransparency

    Reviewed May 7, 2025

    Mike was very understanding and explained everything perfectly. He calmed every nerve and answered every stupid question I had, even sounded genuinely concerned. He really cares about I feel like that at least. He even wanted me to keep him updated about Miss Penny which I trying to do but can't seem to get a hold of him now.

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    Customer Service

    Reviewed May 6, 2025

    I was reluctant to try this site. But I really had no choice. The boat wouldn’t start, and I don’t have a trailer. Quinn called me back, and I explained the D bug I had done. It took him to the engine, and he explained what to look for at that level. When I took the fuse box off the motor, I could see clearly that one of the fuses had just wiggled loose. I put that back in, and the boat started. It was brilliant. We’re talking probably three to $400 difference between debug, versus having an expert explain it to me.

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    Staff

    Reviewed May 6, 2025

    Perry was a great help. Engine had a single click when I tried to start it. Perry gave me some suggestions on how to get my mower up and running again. He also provided some trouble shooting tips that I was not aware of. Thanks so much for the help and guidance.

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    Customer ServiceStaff

    Reviewed May 6, 2025

    It was a difficult process as I am not use to everything being done online. Customer service was patient with me and I truly appreciated that. Thank you for your assistance. This was my first experience with ordering from this company, and I would like to see in the future if I do any more ordering if return labels could be included in the item.

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    Verified purchase

    Reviewed May 6, 2025

    I was seeking a second opinion on the condition of my dog…The online vet confirmed everything my vet said and was very straightforward with me. I am able to make a decision based on both my vet’s and the online vet. It’s not that my vet isn’t trusted, but this is a big decision and Trippy and I thank you!

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    Staff

    Reviewed May 5, 2025

    I am not the only person that has no intercom service in this building. I will let her know how to contact you. There are more issues in this building that should be addressed however I will address each and every one one at a time if need be. Thank you so much for the help. And who they should contact...

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    Verified purchase
    Staff

    Reviewed May 5, 2025

    Mark was great. Thank you. Very professional and very clear with his instructions, questions, recommendations. He was also very kind and courteous and respectful. I appreciate his help and understanding of my situation.

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    Profile pic of the author.
    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed May 5, 2025

    JustAnswer is a big scam, please don't even try them. Before you start talking with them, they say they will charge you $1 refundable, just to have your bank information. As soon as they have your information, they charge you $1 and then they charge again $55 without my consent. As soon as they have your money, they said the phone is not available, they don't offer any service and they just tell that your money is not refundable. They take your for no service offering. Please stay away from them. They are big scam, they should go to jail.

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    Verified purchase
    Staff

    Reviewed May 5, 2025

    Solved to my satisfaction. I have not experienced any further problems since tech support person guided me to the solution. Next time when I experience similar problem with referencing my Facebook account, I Will feel competent enough to solve the problem on my own. I am glad your firm was available at the time that I needed your assistance the most.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 5, 2025

    DR. ** was quick, helpful and very knowledgeable. The process was super easy and so fast! He put my mind at ease quickly and explained everything in detail. It is reassuring to know I can call on an expert any time I am in need of help with my fur babies!

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    Verified purchase

    Reviewed May 4, 2025

    If a EV0 rack can be replaced with a non EVO rack on a 2011 Enclave… I didn’t know if it was a good idea or not. The folks will just have to get me another one …I’ve seen this app before and thought I would try it out.. Glad I did..

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    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed May 4, 2025

    Matthew was extremely patient and helpful, talking me through every step of the repair and provided part numbers for replacement parts. He didn’t have to spend 45 minutes of his Sunday helping me out, but did so with a fantastic attitude.

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    Verified purchase
    Customer Service

    Reviewed May 4, 2025

    My 15 or 16 year-old cat had blood come out of his mouth and nose. The doctor answered all my questions and recommended that I call my vet and get them into the vet. I 100% agreed with her and I’m calling our vet tomorrow. Both the veterinarian and the woman I talk to before the vet both had great and wonderful customer service.

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed May 4, 2025

    I wanted to cancel my Foxnation subscription and also have Justanswer refund both Foxnation and the just answer feee for me, the rep was very personable and handled my request in a timely manner. She assured me I would get a full refund for both. When I get the full refund I will be completely satisfied.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 4, 2025

    Very helpful and was prompt. I really appreciated the professional feedback. I will need to see my vet on the appointment date though. All the advice that I was given was really helpful. I recommend her for anyone and she will be the one I contact for further questions.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 4, 2025

    She was coughing and sneezing and licking a lot and I was concerned with her being such a little girl and being stung by a big bee that the venom would be too much for her. The vet that reviewed my concerns replied in a very fast manner and calmed my concerns as her symptoms were not life threating. Also told me to watch her closely for certain symptoms that would need to be addressed by a visit to a vet.

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    Verified purchase

    Reviewed May 4, 2025

    It was a good experience and I found out the info that I needed. It was a good easy experience. Very convenient and give you the information you need to put your mind at ease. I would recommend anyone to use this app if they are struggling to find the info they need.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed May 4, 2025

    My black lab ate a couple of grapes. I didn’t think for the amount and how big she is it was going to be emergency vet worthy, but wanted to quick get reassurance as I’d never forgive myself if something did happen. I was able to get a quick reassurance in a super cost effective manner! Will use this service again.

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    Verified purchase
    StaffBilling

    Reviewed May 4, 2025

    Mr. Bill ** was most helpful. I was in a panic to get a certified copy of the judgment. He advised me to go to the County Recorder’s Office and they in turn sent me to the Superior Courts for filing. I went there and I had my copies in 20 minutes. He was very kind and he assured me not to worry I would have document soon. Thank you for your assistance.

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    Verified purchase
    Staff

    Reviewed May 4, 2025

    Thanks for the input about my grandmother's table. I love it but don't have room for it. It needs a lot of work but I feel like my specialist really gave me some good information to work with. I'll be taking her input into my decision to refinish it first or selling it as is. Very helpful.

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    Verified purchase
    Staff

    Reviewed May 4, 2025

    Had a stall/fuel rail pressure issue that I had general idea about and after talking with Nich I have a much better understanding of what I need to do from here with troubleshooting. I had been thinking in circles for a few days before getting on here and thinking from other perspectives.

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    Verified purchase
    Staff

    Reviewed May 4, 2025

    Purely excellent! The advisor gave concrete and encouraging dream interpretation and advice. The Advisor was right on point. Loved every minute of it and very encouraging. Purely excellent! The advisor gave concrete and encouraging dream interpretation and advice. The Advisor was right on point. Loved every minute of it and very encouraging. Purely excellent! The advisor gave concrete and encouraging dream interpretation and advice. The Advisor was right on point. Loved every minute of it and very encouraging.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 3, 2025

    Very early this morning my dog Benny, a 6 year-old 14 lb. dachshund got into a bag of dark chocolate chips and ate about 3 ounces. I know dark chocolate is poisonous for dogs. This was at about 2 am. I got online to look up what to do. By chance I was contacted by JustAnswer who said for $5 I could get advice from a veterinarian. I chatted with Dr. Shaun **. He gave me excellent instructions over 45 minutes on what to do. I followed them and got Benny to vomit. He never showed any symptoms of being poisoned. This morning he was his usual extremely energetic self. I am very thankful to JustAnswer and Dr. ** that my best friend and companion Benny did not get ill.

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    Verified purchase
    Customer ServiceCoverageMaintenanceStaffResolution

    Reviewed May 3, 2025

    The spa tech that helped with my repair was professional and precise. He easily led me to the root cause, and told me exactly what I needed to fix the issue. I will be providing the labor and all it will take is an $8 part to complete the repair. This would have easily been a $1000+ fix is I called a spa company to troubleshoot and repair it. I am very impressed with how easy it was to get the info I needed to figure this out!

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    Verified purchase
    PriceStaff

    Reviewed May 3, 2025

    The Danby dual beverage fridge condenser or compressor are probably bad. We were told by the technician that it is not worth repairing since it is close to ten years old. We will look at purchasing a new one through Spencer’s or Amazon. Technician was easy to work with. Would highly recommend Just Answer.

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    Verified purchase
    Staff

    Reviewed May 3, 2025

    Dr. ** was very helpful with ideas to help me with my pup's upset stomach. I really appreciate her coming up with ways to help. She's excellent. I've followed her instructions and am hoping for the best. I have a sick little dog here and I'm really worried about her.

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    Verified purchase
    Staff

    Reviewed May 3, 2025

    My burner switch broke and got a new one that is a completely different part. They didn’t make the old part anymore. Dave helped me wire it up and I now have my burner back. I will be getting another switch for the other side as that one is frail also. Thanks Dave!

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffEase of Use

    Reviewed May 3, 2025

    The attorney responded quickly and was very clear, knowledgeable, and precise in answering my legal questions concerning domestic and international law. Just Answer provides convenient professional services covering a wide range of topics at a very reasonable cost. Thank you for providing this service in a very convenient platform and easy to use platform.

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    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed May 3, 2025

    Great experience, quick and to the point of answering any and all questions I had about a recent Life Insurance Inheritance I received. Was concerned about how this could effect my upcoming income taxes filing and the representative answered exactly what I needed to know and not in a confusing legal manner.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 3, 2025

    I've used Just Answer a number other times for different reasons - for crisis situations with my pets and health questions for myself. Always very satisfied with the response and advice. Emergencies don't always occur on the 9 to 5 schedule and knowing that you can get expert advice quickly makes all the difference. In one case, I needed help from a vet to determine whether or not my dog had ingested a toxic amount of a medication. The whole process took less than 15 minutes which in a poisoning episode is critical. Thank you so much, be well and peace everyone.

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed May 3, 2025

    It was a very nice man that knew what he was doing. He was very patient with me too. Good guy. I am very happy with the response. I find it hard to believe that I had to pay $5 to get an answer. I bought this thermostat, fix an hour, have absolute backup from Honeywell. I didn't know a question to get answered would cost $5. No big deal. I got my problem solved from a really nice man.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 3, 2025

    Our dog quickly went blind and Dr ** was very helpful in giving us insight on what to do to help her, and he suggested giving her baby formula as she has lost her appetite, to help her maintain nutrition and to comfort her as much as possible. He also told us what has possibly occurred, a retinal detachment, it can happen suddenly and there is no known cause..

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 3, 2025

    The person that helped me was very friendly and helpful. It turns out that my issue was a little more complicated than just diagnosing over the phone so he referred me to some local mechanics. He also gave me advice to make sure that they have all the diagnostic tools needed for European car, so I know what question to ask when I call.

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    Verified purchase

    Reviewed May 3, 2025

    Sam walked me through all the things to check. Very complete answers. I'll know more tomorrow when I open it up. I will probably get it serviced where I bought it. But now I know what it is and it isn't, so that will be good when I see their evaluation.

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    Verified purchase
    Staff

    Reviewed May 2, 2025

    I was able to connect with a lawyer less than 10 minutes. He was super patient and profession. Provide super helpful insight and general knowledge about tenancy act. He gives me guidance on how to prove my case and prepared me for hearing. I feel more confident about my upcoming dispute hearing.

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    Verified purchase
    Refunds & Payouts

    Reviewed May 2, 2025

    Went online to JustAnswer and it gave info on a $5 fee, and then hit me with a notice this was $55!!! Mark said I would get info on fixing this problem. Hope that is the case. Confusing instructions on fee and refund.

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    Verified purchase
    StaffTransparency

    Reviewed May 2, 2025

    Woody 463 helped as much as a product made by LG would let him. Pleasant guy and gave me an update on general water conservation practices affecting appliances. He was calm and informed and did a fine job. Thank you.

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    Verified purchase
    Ease of Use

    Reviewed May 2, 2025

    Great ease of use. Connected virtually with the attorney who was versed in Missouri laws and not only answered my direct questions, but offered recommendations that eased my mind. I am Thankful I found and used this source for all my legal needs. I intend to recommend them to everyone I know.

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    Verified purchase
    Staff

    Reviewed May 2, 2025

    I was at my wits' end trying to watch videos and reading manuals and nothing was working. The expert that I worked with was very patient and didn’t make me feel dumb. He walked me through several things to try and together we came up with the fix! So happy!

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    Verified purchase
    Customer Service

    Reviewed May 2, 2025

    I spent at least a half hour trying to find my booklet nor instructions on the web. I sent in JUST AN ANSWER and Mark called me immediately. He walked me thru the steps when I was in front of my range on how to work my self cleaning oven.

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    Verified purchase

    Reviewed May 2, 2025

    Project (job) accounting functionality. Specifically Desktop vs QuickBooks Online. It turned out to be largely an issue of nomenclature, but I was unable to find the answer on my own. 3 minutes for precise step-by-step instructions. No additional info required

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    Verified purchase
    StaffTransparency

    Reviewed May 2, 2025

    My Just Answer technician has been great in assisting me in troubleshooting this error code & explaining the process and possible causes. The technician has even sent me links with explanations and troubleshooting steps to identify the root cause of the problem. I’m still troubleshooting, but it looks like light at the end of this tunnel.

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    Verified purchase
    Staff

    Reviewed May 2, 2025

    We had a question about pool overflow drain pipe siphoning water from canal if both pool and canal are full from excess hurricane water. I was worried about the "carburetor effect" from the flow of the canal. The pool expert said it most likely would not. We are going to take his advice. He seemed confident and knowledgeable.

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    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed May 2, 2025

    Quinn was very helpful in diagnosing my problem and giving me a solution to fix it. I hope now to be able to find the tools that are necessary to fix it myself. I’d love to think I won’t have any more mechanical problems but knowing that I will, I will definitely call again!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 2, 2025

    My Tech got to me right away when my AC went out. He walked me through step by step with troubleshooting. Helped me fix several small problems. I still need to call someone in BUT now I know it will be a legitimate service call!!! Thanks for the help!

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    Verified purchase
    CoverageMaintenanceStaff

    Reviewed May 2, 2025

    Blake helped to diagnose issue. I will recommend Just Answer to everyone. F150 with P0430 code. Hopefully, replacing the converter as suggested resolves the issue. I have used Just Answer successfully in the past and will continue to. Blake was awesome. Truck still drives well. It has almost 300K miles and still running strong.

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    Verified purchase
    Sales & Marketing

    Reviewed May 2, 2025

    Ronald gave me the steps and told me how to navigate the system so I would be able to finish my task. He told me that it was best to download the file so that I could complete my test that I needed to send to my future housing director.

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    Verified purchase
    Customer ServiceTimeliness

    Reviewed May 2, 2025

    Great insight and knowledge. Was given the diagram requested and also was asked to check EFI 2 fuse. After replacing MAF sensor problem still was there, checked fuse and it was for sure blown. Replaced & now rpm’s reach above 3K without limiter engaging. Causing something like a limp mode. Car is a work in progress. I now have no response on my O2 sensors.

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    Verified purchase

    Reviewed May 2, 2025

    Had a couple of collectable items and I wanted to see if they had any type of value. Came across this site. I Was pleased with the outcome of both items values. I Will use site on future as I have other items to check on to see if any type of value.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 2, 2025

    Cat having trouble peeing, asking if it was critical to cat's health. Doctor suggested antiflamatories and making an appointment with veterinarian office. He explained what the issues could be and the rarity in female cats. Sent information about what it seems to be. Took cat to veterinarian and she is doing much better. Thank you very much for the information you shared

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    Verified purchase
    Staff

    Reviewed May 2, 2025

    My dog is itching real bad in her legs and she has red lines in her ears and the Dr was very helpful. She was very knowledgeable. She answers every question I had and gave me plenty of advice on how to make the situation better and go away for good.

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    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed May 2, 2025

    Randall quickly identified my problem with the Heat Pump on my RV and helped me to fix it. He was very knowledgeable and friendly. Very professional and my wait time to get connected to a subject expert was minimal. I will definitely recommend him to other RV owners that I know. Thanks for your help

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed May 2, 2025

    I connected with Charles, a general contractor, after we had a power outage that locked our automatic gate. Charles was extremely thorough, professional, and exceptionally patient. The first few quick remedies did not work, but his perseverance and deep knowledge of "next steps" solutions resolved the situation perfectly. We saved at least $200 on a service call that would have ended with the technician trying to sell us a completely new control board. This was an extremely satisfying resolution to a fairly complex issue. This is a phenomenal service. I highly recommend it to anyone who can follow instructions and convey their problems clearly.

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    Verified purchase
    Price

    Reviewed May 1, 2025

    I have a Gould ITE electrical panel. The replacement GFCI breaker is made by Siemens. I thought I knew exactly what to do but got concerned because the instructions for the new breaker did not address what to do if you have two live wires. I presumed that they should be installed exactly as the old breaker but since this breaker is a replacement, I needed reassurance from an electrician that that is what I should do. Franklin was wonderful and requested photos and advised to put the two hot wires together in the same slot. This is what I thought but to receive confirmation at a reasonable cost was much appreciated. Thank you.

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    Verified purchase
    Staff

    Reviewed May 1, 2025

    The lawyer was very thorough and respectful. She offered a comforting tone and displayed a breadth of knowledge with immigration law. We appreciated her candor and directness. She not only answered our questions, she looked deeper to find questions we didn’t know we had. We feel confident using the platform again.

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    Verified purchase
    CoveragePriceStaff

    Reviewed May 1, 2025

    I had issues with my dishwasher. Austin was able to help me troubleshoot the problem down to a bad control board. New dishwasher time but at least I'm SURE of the new issue and can comfortably decide whether I should buy a new one or repair the old one. He knew the estimated cost of the new control board and the part number as well.

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    Verified purchase
    Staff

    Reviewed May 1, 2025

    Wonderful experience. Chris definitely seem like someone I could work with. Answered all my questions and give me a complete understanding of what I was undertaking and assured me as a previous technician myself it should be something I can accomplish. I will definitely be in touch if I have any difficulties at all and I feel assured that I hope you assisted accordingly. Thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 1, 2025

    Everyone was great and knowledgeable. Thanks! We will try the recommended things the Doctor has suggested. (The cucumber, tomato skin and the yogurt). Doctor's call was very fast and she was patient with me trying to send a picture of our granddaughter's hand. Thanks again for all of your help with our granddaughter!!!

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    Verified purchase
    TechResolution

    Reviewed May 1, 2025

    Problem resolved in a very timely manner. Quite satisfied. Service Tech worked through the issue and made recommendations as to how to resolve the problem. The service tech was **. If I have another issue sure hope to get him again!!

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    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed May 1, 2025

    Followed directions. Tech was friendly and clear as to what needed to be done. He said I did not need an app but gave me the name of a possible location to find the app stated in the manual as the app. I reminded him that there are many apps in the App Store.

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    Verified purchase
    Refunds & PayoutsMaintenance

    Reviewed May 1, 2025

    He answered all of my questions. How to get the papers that I need to proceed with the expungement. I explained what had happened. Also told him I did my time, paid my restitution. Explained how they had remodeled my apartment and the water line broke. They blamed me for the break.

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    Verified purchase
    StaffSales Tactics

    Reviewed May 1, 2025

    Engine dies at wot. It only dies at high rpm. He said computer has a safety that shuts high pressure pump down when draws too many amps. With that piece of information I'm sure he is right with high pressure pump being bad. He seemed very knowable and friendly. Thanks.

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    Verified purchase
    Punctuality & SpeedHonesty & Transparency

    Reviewed May 1, 2025

    Your expert provided me with great advice and my machine was up and running again very quickly. My problem was with a fuel line and the fix was identified immediately. Without the expert advice I was completely stuck. It was a very easy fix to be honest and I am very pleased with the results. Many thanks!

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed May 1, 2025

    I was very satisfied with the help I got and I believe the problem was fixed. Having the email address for Apple to send them the scam notice was most appreciated. I would recommend this site to anyone who has an issue with the scam emails. Thank you for your assistance.

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    Verified purchase
    Customer ServicePriceStaffHonesty & Transparency

    Reviewed May 1, 2025

    I did not appreciate being told it would be $5 and yet Apple Pay showed $33. You should be honest up front. However the expert did what they could to help me and I appreciate their response. Would I use the service again, maybe but not before figuring out why I was charged more than specified.

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    JustAnswer
    Response from JustAnswer

    Hello Brooke,

    Thank you for bringing this to our attention.

    We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details. There is no obligation whatsoever, and the membership can be canceled at any time. We hope this helps to clear up any confusion you may have had regarding your charge.

    If you have any actions you would like us to take, or if you have other questions regarding our service, feel free to reply to this email, and we will be glad to help.

    Regards,
    Bella, JA Customer Care

    BellaIS@justanswer.com 800-808-0645

    Verified purchase

    Reviewed May 1, 2025

    I was assisted by a vet for my dog's issue. He swallowed a vitamin D pill and I wanted to check if this was toxic to the dog or if I needed to do anything special. I had my answer from Dr. ** in 5 min. My doubts were cleared, luckily my dog seems to be fine.

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    Verified purchase
    Customer ServicePunctuality & SpeedEase of Use

    Reviewed May 1, 2025

    Response was prompt, and instructions were clear and simple. Website was easy to access, and easy to use, not at all complicated. Additional information for refrigerator provided and accessible. Also received information by text as I provided my phone number. Will definitely use again if there are any other problems, which I doubt as this is the first error for my 8 year old appliance.

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    Verified purchase
    PriceStaff

    Reviewed May 1, 2025

    This on-line service helped me and my peahen when no one else could/would AND at a reasonable cost. The vet seemed sincere. He left his comments open in case I may have other questions. I am so thankful for the help I received! I purchased a medicine from a link the vet sent. I hope it works!

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    Verified purchase
    Staff

    Reviewed April 30, 2025

    I was helped very well to bind my ear buds to the ai cool app. And it took me a while to find where the actual binding code on a qr code on the back of the manual. And I finally was able to bind my ai ear buds to the account on my ai cool app.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 30, 2025

    I came home to find that my dog ate 800 mg of ** and my vet closes early on Wednesday for surgery. Luckily found this site on a rapid Google search and was so please to speak with Dr ** in regards to this situation, the call was almost instantaneous and she was outstanding!!! My experience today was more than I could have ever expected, getting the info directly from Dr ** was incredible. She was knowledgeable and very understanding… we even had a laugh! Thank you so much Dr **, it’s such a scary situation and you were absolutely the best!

    Vincent **

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed April 30, 2025

    Great, fast and convenient way to get an answer to a question. The live conversation is the way to go- no automated robot to confuse or mislead. The guy on the other end of the conversation was knowledgeable and easy to understand. He was also very prompt. Illustrations would have been helpful in the automobile manual.

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    Verified purchase

    Reviewed April 30, 2025

    I was asked about troubleshooting taken by me. I stated that I had unplugged the system several times and that its powers up and the blue brewing light comes on each and every time, but not the red heating light. The system does not have an action-display. I was told system could not be repaired. Replacement needed.

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    Verified purchase
    Staff

    Reviewed April 30, 2025

    Please tell Dr. Z his assessment was correct! My dog has fur wrapped around a tooth. I took his suggestion and started picking away at it. Otherwise healthy pup! Thank you for your help! Overall, I was very satisfied with the help of Dr. Z! Being retired, he really helped us!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 30, 2025

    The technician was very clear, patient and got great, pertinent information very quickly. His directions were easy to follow and his follow-up helped me deal with the vacuum company to get their help. It was a pleasant experience from start to finish! Because of this, I would use this service again.

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    JustAnswer Company Information

    Social media:
    Company Name:
    JustAnswer
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    440 N Barranca Ave #7508
    City:
    Covina
    State/Province:
    CA
    Postal Code:
    91723
    Country:
    United States
    Website:
    www.justanswer.com