JustAnswer Reviews

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Edited by: Jon Bortin

About JustAnswer

JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.

Pros
  • 24/7 access to experts
  • 150+ categories
  • Get an answer in as few as 6 minutes
Cons
  • Monthly membership can be pricey
  • No lower fee for single question

JustAnswer Reviews

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    How do I know I can trust these reviews about JustAnswer?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 12 Reviews 1835 - 2035
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 21, 2025

    I really liked how fast the service was provided, even after office hours Dr. ** was very kind and assertive. Also very knowledgeable. I followed his advice based on what I told him about my dog’s health. My dog recovered the next morning and I am very happy with I contacted the Just Answer website.

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    Verified purchase
    CoverageMaintenanceStaff

    Reviewed June 20, 2025

    Jeff ** was very helpful. He gave me step by step instructions of how to fix my tension issues. Unfortunately, they did not work on my machine so my next step is to find a repair shop that will take my machine and do a "professional tension calibration" as per Mr.** suggestion.

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    Verified purchase
    Staff

    Reviewed June 20, 2025

    Dan was very kind, pleasant & knowledgeable. He had a great sense of humor and commiserated with me regarding our move. I needed help with my change of address and wasn’t getting anywhere checking online. Dan instructed me on how to resolve the issue. So I will follow his instructions.

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    Verified purchase
    Staff

    Reviewed June 20, 2025

    Martin was extremely knowledgeable and helpful. I would recommend him and your company highly. When my problem persisted he kept digging until we got it figured out. He patiently went through all the possible problems and we checked them off one by one until the issue was solved. He was extremely knowledgeable about the whole subject.

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    Verified purchase
    Refunds & Payouts

    Reviewed June 20, 2025

    I was just trying to get a hold of UPS to let them know that I didn’t receive my fish and it led me to this. They never asked for my name or nothing so I hope I get my refund. But the guy I talked to was nice. He did really good job.

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    Verified purchase
    Customer Service

    Reviewed June 20, 2025

    My cat ate a poppy seed cake. I read online that poppy seed is toxic to cats. Freaked out. Called. The vet here told me that most likely, the max we'll get is diarrhea. Sure enough, the cat was just fine.

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    Verified purchase
    Staff

    Reviewed June 19, 2025

    Blocked from certain online sites which were previously there. Nothing at all changed in my search history and as it turned out there were some local issues. The expert was professional, timely and explained in detail. He was patient with me as I am not computer savvy. All of my questions were answered in detail.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 19, 2025

    Megan was very good once we got on the same page. She was kind and understood when I had to stop communicating because of an incoming call. She gave me the specific things to do. The second person was not necessary so I didn’t have anything to discuss 'cause it was already fixed.

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed June 19, 2025

    Absolutely amazing! To be quite honest, I did not expect to get the assistance, direction, and or understanding that I did. I am very impressed and have already recommended this avenue to several people and will be trying out other things. I wish I had Dr. ** as my regular veterinarian.

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    Verified purchase
    Staff

    Reviewed June 18, 2025

    Did a great job of taking care of business. Answered all questions very nicely and intelligently! I had no questions left unanswered at all. Answered everything that I asked him and he always had a good answer. Would use this service again if I needed answers. Didn’t have any further questions at all! Answered all things

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    Verified purchase
    Customer ServiceCoverageRates

    Reviewed June 18, 2025

    Just Answer was able to answer my questions and solve my problem although there was a technical glitch in one chat. There was a confusing insertion of suggested questions into one chat which overshadowed the arrival of a second expert; this led me to believe that my reply had taken too long and that our conversation had timed out. I had to rate the conversation with that expert as neutral, though the rating should have been for the chatting system. Appreciably, I was offered a chat with another expert to replace it. I'm out of questions, but will return if I have more. I recommend this site.

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    Verified purchase
    Staff

    Reviewed June 18, 2025

    It was not possible to save my old account but I used the advice to set up a new one which is now functioning. The experts I consulted were all very methodical and operated with very clear instructions. The problem was not helped by the fact that the Facebook system has no way for customers to contact them directly and their printed instructions are very complicated.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 18, 2025

    Good morning. I have better experience in different categories than others. In some categories, it's clear that the expert simply googled the answer and cut and pasted the AI generated response. But the auctioneers have been really helpful. Luke, in particular, goes out of his way to not only answer my question, but tell me why he answered it that way. He provides additional detail details that help me not only with this question, but with others in the future. He's really awesome.

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    Verified purchase

    Reviewed June 18, 2025

    Veterinarian assisted me thoroughly on a timely manner and precise knowledge I was looking for regarding my dog’s dosage of particular medication in reference to furosemide as I was unsure if I had ordered the correct amount of milligrams through online erbsite as per my vet orders therefore wasn’t sure if it was 2 mg or 20 mg and afraid of an adverse event.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed June 18, 2025

    Elizabeth took her time and clearly answered all my questions pertaining to driving without a driver’s license, physically with you. I only waited a few brief moments for her to communicate with me after I submitted my request to talk to someone. She was friendly and to the point. The only change I recommend for the overall experience is that I was asked to rate our conversation only a few minutes into the conversation. And it would have been much better to have completed this at the end. My rating would have more accurately reflected the experience.

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    Verified purchase
    Customer ServiceCoverageTransparency

    Reviewed June 18, 2025

    As usual, Bernard ** gave an update on my listed-artist American Impressionist painting + its Mission-Style dark Wood Frame in today's values, + more valued information--he's the best, + his recommendations for follow-up are exceptional. He is now our expert antique appraiser here. We have used him for 3 + more lithographs/paintings & reverse-painted flue covers, and more!

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    Verified purchase
    Staff

    Reviewed June 17, 2025

    Guru was very helpful. He answered all my concerns and was very knowledgeable helping me get through my situation! I would recommend this to anyone who has questions. He directed me to attorneys in my state that could further assist me with any other needs and extend his direct contact if I needed any further assistance. Thank you for all your help!

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    Verified purchase
    PriceStaff

    Reviewed June 17, 2025

    The vet I chatted with was accurate with his suggestions, and the course of action he said to take helped my dog to recover in a few days. This definitely saved me a costly vet visit. I would recommend this service for helping with common ailments that are pets may suffer.

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    Verified purchase
    Staff

    Reviewed June 17, 2025

    We removing an old boat dock and installing a new one. I had questions about a proper cantilever and how to anchor the dock properly due to the length that is hanging over the lake. We couldn't design a typical two to one cantilever, so I needed advice on how large of a footing we would need to hold the beams that are sticking out into the lake. Walker Engineering did a great job helping us.

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    Verified purchase
    TechPrice

    Reviewed June 17, 2025

    The provider had a solution costing $65/mo. The Tech directed me to one that cost just $100 Total. So I am glad that I asked my questions with someone having the expertise that I needed. I do not know what may Jam me up in the future, of course, but when I do, I will be glad to give that problem to an expert like Nick.

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    Verified purchase

    Reviewed June 17, 2025

    Kelvin did a great job for me. Found what problem was and unfortunately I will have to replace. Only problem I had was the website. Had to put information in 2 more times and that was aggravating and time consuming. Otherwise everything else went well. I appreciate the assistance you provide.

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    Verified purchase
    Customer ServiceStaffRatesHonesty & Transparency

    Reviewed June 16, 2025

    Rebecca was extremely knowledgeable, polite and can’t rate her high enough! She was forthright, honest about the market values and very kind and polite. I would recommend her to any clients interested in buying or selling antiques. You should put her through the front of the line to answer your clientele’s questions.

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    Verified purchase

    Reviewed June 15, 2025

    Very detailed and best description I have ever received from a medical person. Would take a lot of research to figure out why my tongue is burning: prescriptions, diet and anything else I consume. Most medical people do not want to take the time to figure out why my tongue is burning.

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    Verified purchase
    PriceStaff

    Reviewed June 15, 2025

    We are still working on this, pending information from my local vet so that Dr Mike can give us his thoughts. Dr Mike has helped me many times with my flock and his knowledge and guidance are always outstanding. Well worth my membership! Highly recommend Dr Mike to those needing avian care.

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    Verified purchase
    CoverageMaintenance

    Reviewed June 15, 2025

    Had an issue with our GE washing machine model GTW680BMM1WS. The knob to select cycles was not working. Dino and I chatted. He diagnosed the control board and sent a link to purchase a new control board. I will still need to repair the item but Dino has saved me lots of time on the diagnosis. Thanks.

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    Verified purchase
    CoverageMaintenance

    Reviewed June 15, 2025

    The oven doesn't work. Brand new unit. The range works, but not the oven. The range keeps flashing an error message. I spoke with the tech. He told me to turn off the circuit breaker for 2 to 3 minutes. He said if this didn't correct the situation, the unit is defective and the warranty dept. should be contacted to replace the unit.

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    Verified purchase
    PriceRates

    Reviewed June 15, 2025

    He spent a good deal of time over the field of tin toys. It was obvious that he was doing research as we talked, and he found our exact toys with some auction experience behind the prices. We talked for about 15 minutes. I'll know more when I try to sell them, but as of now I was quite happy with his discussions with me.

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    Verified purchase

    Reviewed June 15, 2025

    Red light appeared, I did not have my service manual available. Because, I have no idea where I put it… Thought I'd give this a try. This gentleman knew exactly what to do right up front. I screenshot all of his advice and will put it in a safe place. Thank you again.

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    Verified purchase
    Staff

    Reviewed June 14, 2025

    The doctor that I dealt with, was very understanding, knowledgeable, polite and helpful. This was an easy experience and I would recommend to friends and family. Actually I have been pleased every time I’ve used this application. The process to get to a professional is also easy. The whole process takes less than one half hour. I saved time, gas and the inconvenience of having to trek to a doctors office or an urgent care for such a small concern.

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    Verified purchase
    Online & AppStaff

    Reviewed June 13, 2025

    I have never been more happy with the service online from this particular lawyer. He has assisted me in every aspect he possibly can has been professionally pleasant to work with, and I could not express my gratitude in how well he has helped me. I will thank him forever. Now I hope to win my case that’s all I can do. Thank you, sir. You are wonderful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 13, 2025

    Steering locked and won't turn the starter. I need all of Moose's texts so my son can see them. My wife has been in the hospital so I. wasn't able to follow up. Lost them all. Moose was great. I am just not knowledgeable enough to follow up. I think my son is. I recommend Just Answer without reservation. Thanks.

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    Verified purchase
    StaffBilling

    Reviewed June 13, 2025

    My mini Aussie ate a mini Twix. I was concerned because she started throwing up 24 hours after eating it. The vet was very helpful and knowledgeable. He advised what I need to be on the lookout for. I would highly recommend them to avoid high vet bills for something that isn't life or death.

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    Verified purchase
    Customer ServicePriceStaffTimelinessValue

    Reviewed June 13, 2025

    My dog got ahold of my prescription medication and got really sick from it. I was really impressed with the immediate response and call I received within minutes of my question. Less than 5 minutes. It was great to have and well worth the money. The Dr. Was super Nice and understanding and explaining everything in a manner that you could comprehend. It's a great app to have. Deeply recommend it.

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    Verified purchase
    PriceStaff

    Reviewed June 13, 2025

    The technician was very knowledgeable of my refrigerator model and the problem caused by ice blocking the air flow duct going from the freezer to the refrigerator. Jarid explained the possible cause of the freezing. I was satisfied with the technical discussion, but very annoyed when I found out I needed to pay a monthly charge, which I have now cancelled.

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    Verified purchase
    Price

    Reviewed June 13, 2025

    Found this site, it was 6:30 am and my car was not feeling well at all. Kept squatting and straining with only drops a urine coming out. Dr ** explained the urgency of getting Jack to a vet and explained the whole male cat urinary issues, even told me what my vet will be doing to my cat. A+ and worth it. Thank you.

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    Verified purchase

    Reviewed June 13, 2025

    I wanted to be sure that my Instagram account was permanently deleted. When he did the check, we found that the account was deleted. Did not want the account to be active, I opted to delete the account permanently. He listened to my problem and was able to give me the assurance that I needed.

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    Verified purchase
    Customer ServiceRates

    Reviewed June 12, 2025

    The pop up is annoying when I am trying to read their response and can't see the full text. I have to read between the lines. It is difficult to rate someone before I have received the answer to my question! I would be happy to rate them after the conversation is completed.

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    Verified purchase
    Staff

    Reviewed June 12, 2025

    My agent was thorough it took a little while but we did finally find out. I’m not sure why the vin is hidden on these models! I am in the process of selling and the back required it. I almost gave up but the agent was correct. I 100% recommend JustAnswer for any problems. They seem to be great at helping. This is my third time asking for assistance with totally different items.

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    Verified purchase
    CoverageStaff

    Reviewed June 12, 2025

    I really love just answer for HVAC. I am a recently graduated and received my residential 1 Hvac certification in 2019 & I immediately started working for myself and not a company so there are things I need help with remembering when approaching a job and I must tell you the technician Airheatman has not failed me. He had helped me fix a lot of hvac problems. He knows know his stuff and is always professional and is going to let you know the best thing to do regarding your hvac situation.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 12, 2025

    Response from technician was timely and extremely helpful. I would recommend that technician to friends. I’m still waiting on repair parts to be delivered and will contact the technician should I have any issues. I have used this service in the past and have always receive expert advice on a timely manner.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 12, 2025

    I am in the process of converting an old mini refrigerator into a kegerator. I did not have access to the owner’s manual due to the age of the appliance. Terry was friendly when he promptly called. He was able to answer all my questions and had the owner’s manual pulled up and sent over to me via text. I felt like I was talking to a buddy about my project. I highly recommend using this service.

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    Verified purchase

    Reviewed June 12, 2025

    Talked to the doctor Ahmed about black mold that had formed in the bottom of my plastic drinking glass. Was it safe to continue using it or to discard. I was concerned about long-term health effects. He said no to the doctor. Reassured me there's nothing to worry about with my health condition as I am a healthy 69-year-old male and not to be concerned. Dr Ahmed was convinced was convincing and I trust his opinion worry about any of that. I'll be fine.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed June 12, 2025

    My lawyer was great. He said I have a serious case concerning wrongful towing and failure to handle my recertification properly. My lawyer came across as very experienced and honest and caring. He emailed me all the sources to write and get this wrongful situation dealt with. I have a threatening letter that is nothing but lies claiming it was their third attempt to set up an appointment and the one letter I got is dated 3/1/2025 but it was not clipped to my door until 5/10/25. Whoever fabricated the false letter claims they sent a letter in January and a second one in February which is nonsense. They claim I am in danger of losing my apartment and if I do not take care of this by April they will not tell me of any changes. The incompetence and entitlement of these people is absurd.

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    Verified purchase
    Staff

    Reviewed June 12, 2025

    The Dr answered all my questions in a way that I could understand. I’m very happy with This service Just Answer. Thank you Dr **. I will use this Just Answer service again when I need to ask more questions about my dogs. I wish he was a horse veterinary specialist too.

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    Verified purchase
    Staff

    Reviewed June 11, 2025

    The man I spoke with was patient and very knowledgeable. This made it a pleasant experience. I was filling out application for a passport. I was done and ready to print and the printer wanted a 'proxy ID. I had no idea what this was but the tech walked me through it.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 11, 2025

    The information was accurate, effective, relevant and complete. I received the information I needed along with next steps including actions if the treatment didn't work. The suggested treatment worked effectively and the critical issue is no longer a problem. The vet was efficient with the information keeping his presentation of the information clear and organized. The only deterrent is simply the wait to be connected to the vet. It does help that the initial contact allows the details to be listed and clarified.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 10, 2025

    The vet was very quick to respond about my dog eating a raisin. Offered to walk me through the steps to induce vomiting with hydrogen peroxide. Also to look for the ingested fruit. Also if necessary take my dog to an emergency vet. I really appreciate the convenience of the site.

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    Verified purchase
    StaffRates

    Reviewed June 10, 2025

    My experience was 1st rate from start to finish. Dr. Scott ** did a thorough job of researching my problem before giving me an answer. He let me know he would be available for 2 to 3 hours after the interaction ended in case my dog's situation were to change and I had more questions.

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    Verified purchase
    Staff

    Reviewed June 10, 2025

    I have used JustAnswer twice, once for a minor service issue on a lawn mower, and more recently for a legal issue related to transfer of property after the death of a parent. both times I was given step by step process for my problem, and I have great confidence that today's information will be helpful after a lengthy time searching for the correct process on my own. Just Answer will be my first outreach in the future if we successfully complete this difficult legal process, that is unfortunately not of enough value to retain an attorney.

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    Verified purchase
    Price

    Reviewed June 10, 2025

    Why are you charging me $34. I agree to pay $5 and now I see a charge pending of $34. I was told that if I paid $5, I could speak with a person over my issue. Please don't charge me $34. That charge is pending in my checking account.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed June 9, 2025

    The chat experience was good but I was told a mechanic would call me, not text me. But all in all it was fine. I wish I would have been told that I might have gone with a different option. Dan was great with his explanation of what needed done. Thank you

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    Verified purchase

    Reviewed June 9, 2025

    Not running full power, probably needs a good tune up, suggested a new plug and fuel and Air filter, clean the carburetor, I will proceed great information I received, it runs great but I haven’t had to do much to it in 12 years, just probably needs a good tuneup, I will start with plugs and 2 filters and go from there.

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    Verified purchase

    Reviewed June 9, 2025

    Good advice. I felt like I got to express my concerns and was heard by the vet. My cat has come around since then. It took her a few days to come out from under the bed. Her sister cat is still missing, but at least Lola is out from under the bed and acting more normally.

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    Verified purchase
    Customer ServiceTechStaff

    Reviewed June 9, 2025

    Dr **, took her time reading what I wrote about Oscar and what was going on. She did her research and came back to me with the best response to my question. It made sense and she suggested an organic chewable to help with the problem. I have already ordered these chewables and am very thankful to Dr **!

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    Verified purchase
    Staff

    Reviewed June 8, 2025

    Got the information I needed and can use. The person I spoke with was very helpful and reassuring. He understood what I was talking about and also understood my concerns up to this point and what I should do going forward. I greatly appreciate his time and advice given to me.

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    Verified purchase
    Staff

    Reviewed June 8, 2025

    Dr. ** was great, I wish she was my doctor. Knowledge, compassionate, and thorough. I will contact again. She helped me with issues and questions that I had about radiation and mushrooms. And one thing she said was sometimes more isn’t better.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 8, 2025

    Very pleased with my consultation. The lawyer was very knowledgeable and understanding. There are still a few grey areas but I guess I may need to schedule another consultation with a lawyer from the area that I need to thank you! Do you have any recommendations to where I can attain one?

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 7, 2025

    I was able to meet my deadline submitting my documents to court because of the fast response to my needs. I was so impressed that even at the such late hours of the night she was able to respond. She got all of the information she needed from me and then told me that my doc. would be ready by no later than the end of business day today. It was 2am when she was helping me out, but I informed her that I needed my document no later than 6am, and to my surprise when I woke up I saw that I had a message saying my document was ready to download. Best service ever and very affordable. I would definitely use it again and highly recommend her. No incentives were received for my review, really a great experience.

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    Verified purchase
    Staff

    Reviewed June 7, 2025

    My technician was very patient with me and explained things thoroughly. My chopper came without instructions and it’s hard for me to figure it out as I’m 73 and not very tech savvy. After speaking with the technician I have a much better understanding of how this multi chopper slicer works.

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    Verified purchase
    Staff

    Reviewed June 7, 2025

    I was pleased and very confused but Just Answer help me manage and take my time with the issues which overall helped me to really understand what the issue is, having the assistance I had gave way for me to take time to learn more about my car. Thank you

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    Verified purchase
    Timeliness

    Reviewed June 7, 2025

    My dog had been sneezing off and on for about a week but started having a bloody discharge from her nose on Friday night. I reached out to the online vet who asked me questions and gave me advice based on what was happening. The bleeding had stopped and she advised taking our dog to our vet the next day. We are on our way there now.

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    Verified purchase
    Staff

    Reviewed June 7, 2025

    Jeff was wonderful to work with. I had acquired an old biking seeing machine with a stick reverse button. Despite all the trouble shooting it seems this machine had experienced the same problem at some time in the past, because when we got to the last possible repair to try I found out the screw I needed to adjust was completely stripped, indicating someone else had attempted the same procedure. So even though my experience was great, Jeff was very responsive and knowledgeable, and never forgot about me when I couldn't attempt to work on it at times because of life, he still messaged me and kept going. I learned so much from him on this journey but I am not going to attempt to drill out the stripped screw because it is in a very difficult place, so I will be taking it in to the shop. Couldn't recommend not trying this. It was a great experience!

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    Verified purchase
    Billing

    Reviewed June 7, 2025

    He told me the reason and that I would eventually receive a letter from SS regarding the payment. I am receiving federal retirement and my SS was reduced by 50% because of that. Recent law removes the 50% cutback and I received the bonus from 2024 due to new law. My new SS payment will start this year.

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    Verified purchase
    Staff

    Reviewed June 7, 2025

    Electrical issues in a truck are hard to diagnose when a car is in a shop. Brian helped me figure it out remotely, and saved me a trip to the shop. Brian ** lives in Roswell, NM and I live in Grand Prairie, TX. I can't thank you enough for the assistance I received. Best kudos! Thanks!

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    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed June 6, 2025

    The gentleman gave me the information needed to replace a light control panel and where to get it cheaply. I ordered the parts and now just waiting for them to arrive. He was very kind, considerate and knowledgeable, thank you! I wasn’t sure what to expect but he seemed very knowledgeable with the problem.

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    Verified purchase
    Staff

    Reviewed June 6, 2025

    Filing a claim for Sam’s Club eyeglasses with Allstate was a nightmare. Your technician was very helpful. The website was very or non compromising. I kept repeating itself not taking you to the right place. Your technician was very patient as I tried different options to get by the software problem

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 6, 2025

    The technician was fabulous. She was patient and great at trouble-shooting the issues I was having. In the short time we had she gave me a good introduction to both building contacts and using templates. We had to end a few minutes early due to a meeting I had scheduled, but she agreed to allow me to have another session.

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    Verified purchase
    CoveragePriceMaintenanceStaff

    Reviewed June 6, 2025

    Repairman narrowed it down to valve assembly, circuit board and air pressure tubing going to the circuit board. By troubleshooting I already replaced the valve assembly, and we concluded the only thing left was the board. Outcome I bought a new washer. The washer was old and buying parts was almost expensive as a new washer depending on type of washer.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 6, 2025

    Very helpful in instructing me how to loosen agitator to get pants out. Very quick on response time! And it was someone I could actually understand! It was definitely worth paying $5 for this service and I would gladly do it again! I would advise anyone having these type problems to use this service! It’s amazing!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 6, 2025

    The chat went so quickly and the doctor was reached and helped me so quickly, as well. I recommended this to everyone I know who has a pet. It was literally a life saver! Thank you for this service, as you know this incident happened at 6:00am and our vet isn’t open for another 2 hours. With Covid, the 24 hour vet isn’t available here, anymore.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2025

    The person I spoke to was both knowledgeable and supportive. She was very patient when I had to keep asking for clarification. I don’t remember her name and wish that I could thank her personally. She said she would call back, and my phone said that she did, but I missed the call.

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    Verified purchase
    Customer ServiceStaffResolution

    Reviewed June 5, 2025

    Tech Chet **, handled the situation with my “Cool” light staying on. Very informative with a knowledgeable, kind professional demeanor. Tried a couple of things and determined that I needed an LG repairman. He gave me an LG number to call. After writing down the number, the call was ended.

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    CoverageMaintenanceStaff

    Reviewed June 5, 2025

    My Samsung top-loading washer wouldn't spin. I had already replaced the suspension rods and did not know what else to do. Erik helped me troubleshoot shoot my way to victory. While it took some time to get through the conversation, I would still recommend this service. My five dollars definitely did nor go to waste.

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    PricePunctuality & SpeedStaffRates

    Reviewed June 5, 2025

    The best part of JustAnswer is that I can shop around for legal opinions, from multiple professionals if need be. I always start with justanswer before proceeding with finding an attorney. It’s super quick to get an answer. It makes legal matters a little less esoteric. The pricing of subscriptions is more than justified, given the amount of help one can get from here.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 5, 2025

    The quick response floored me. On the other end of the phone was a highly skilled mechanic live and ready to answer my questions! The mechanic was knowledgeable of my situation. He determined what appeared to be the problem. He gave me accurate advice. He identified the part to be replaced. I was impressed with JustAnswer and how well it worked for me. I would recommend JustAnswer to anyone facing the same type of situation.!

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    Staff

    Reviewed June 4, 2025

    Gagan was helpful and knowledgeable. He gave answers that were concise and easily understood. He was straightforward about the information and understood all my questions. He offered to clarify anything he had answered for me and allowed me to restate what I had understood and clarified that I had understood correctly. I was thankful for his answer.

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    Sales & MarketingRefunds & PayoutsStaff

    Reviewed June 4, 2025

    JustAnswer...Do not fall for their scam, I should have known from their nebulous and circular answers that they didn't know what I was asking. They said I needed to talk to their technician for a $5 fee which turned out to be $40 with a recurring monthly fee. I had to spend 20 minutes getting a refund but my angst for their tactics is still keeping my blood pressure high.

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    JustAnswer
    Response from JustAnswer

    Hello Mike,

    We're here to help you out.

    We're sorry, but we were unable to locate an account with this email address. Do you have another email address we could try? Alternatively, we can locate the account using the following information:

    - Your phone number
    - Your order number
    - The first 6 digits and the last 4 digits of the card being charged. We do not need the whole number.

    - Your PayPal email address if you are being charged through PayPal

    You may send any of these information to me using my contact information below so I can further assist you.

    Regards,
    Vanessa
    JustAnswer Customer Care

    VanessaVC@justanswer.com or 1-800-808-0645

    Verified purchase
    Staff

    Reviewed June 4, 2025

    I was happy with the assistance I received, especially because solving my printer problem took a series of back-and-forth, trial and-error attempts to figure out what was wrong. Plus I am not very techno-savvy but the Tech Asst (Don’t remember his name but it starts with a “D”) was very patient, kind, and well informed.

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    Staff

    Reviewed June 4, 2025

    Had not heard of this site. Just took a genealogy course and this did not get mentioned. Skyler helped me and did a terrific job. Will recommend this site. Will need to Check out the rest of your services and pass it on to others who may need help.

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    Staff

    Reviewed June 3, 2025

    I was able to find the problems with the help and use of the drop box with schematics. The knowledge of the person I talked with was very valuable and helpful. I have used this site twice and both times I was able to find the right information I needed.

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    PriceTimeliness

    Reviewed June 3, 2025

    I have been using Just Ask for appraisals of my collectibles for over a year. I am 73 and have been a reseller on eBay for 25 years. I now and looking at my own private collections for value so in event of something happening to me my daughter doesn’t just donate in haste. I send her every appraisal I get and eventually will print them out. I have found my Christian Dior and Fendi Train bags were worth $450 to $500. They have been sitting catching odds and ends for 30 years. I have 2 bottles of wine appraised and a Polish iconic picture last night. It is the best service I have ever used. Very exciting and what fun to just point your camera and within minutes someone appraises your things. I love it!

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    Punctuality & SpeedMaintenanceStaff

    Reviewed June 3, 2025

    He was excellent and super knowledgeable and able to quickly grasp complex scope and nuances and break things down from multiple angles and found resources specific to where I live. He seemed to know quite a bit with a pretty odd topic and kind of ran with it. I added him to my favorites right away. I have about 3 I’ve done that with and feel great about our brief convo packed with information.

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    Customer ServiceMaintenanceStaff

    Reviewed June 2, 2025

    Great help. Very courteous and took the time to complete my issue. Didn’t give up. Gave me time to look for needed information. Call me back several times to give me time to look for an email either the date of the order. I appreciate this person's persistence until she fixed the problem.

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    PriceRefunds & Payouts

    Reviewed June 2, 2025

    Your Bot led me to believe that if I paid the refundable $5 I would get the software. You charged me $46 and all I got was a list of sources where I might get the software. I already knew that. I was able to get the $46 refunded.

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    Price

    Reviewed June 1, 2025

    I got the answers I needed however I thought I was just paying 5 dollars. I tried to by the medicine needed and I can't because I was charged 35 dollars that I didn't know I would be charged. I only pray I have enough to get medicine now. I also pray Max makes it. Thank you for your time.

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    Customer ServicePricePunctuality & SpeedStaffBillingResolutionHonesty & Transparency

    Reviewed May 31, 2025

    First of all, I honestly thought I was using the chat box from Walmart. When I talked to customer service representative after the fact of the whole situation listed below, she was absolutely wonderful. She listened patiently as I tearfully tried to explain the issue I had with JustAnswer. When I started with my question about the issue I had with a payment method with Walmart, I thought I was chatting directly with Walmart. However, when I was told I was being charged a dollar for the service of the chat, I thought that was strange because, again, I assumed I was chatting directly with Walmart. I didn't understand that I had being taken to a completely different site. I was only concerned with the issue (which was extensive) that I had with a payment method with Walmart. With my mind only on that, when the chat box came up, I saw it was going to charge me $1 for the chat. Odd for normal chat boxes.

    When it went to PayPal, I pressed continue before I realized that it was charging me $47 instead of $1. I had absolutely no idea that I was signing up for a membership. I was never given the option to give my name, email, phone number, etc. to sign up. All the chat person said to me to solve the problem was to contact Walmart, which is what I thought I was already doing. It didn't make any sense to me.  Later, I saw the $47 charge for a membership that I didn't even know or understand that I was applying for. $47 is a lot of money for someone on disability.

    When I call to talk to someone about the situation, the customer service representative was extremely helpful handling issue with JustAnswer. Everything was resolved. I think, however, it needs to be more clear that there is a possibility you could be transferred to another website (JustAnswer). I understand that I must have accidentally pressed the button to get to the website (I never saw it). All I saw was a chat box with a representative and went from there, still thinking I was on the Walmart website. It just needs to be more clear what you are doing. Thank you for resolving my issue. That means a lot.

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    JustAnswer
    Response from JustAnswer

    Hello Jessica,

    Thank you for reaching out to us.

    We're glad that you were assisted properly, even though the company you were trying to reach was different. Apparently, you clicked on one of our advertisements, or you may have reached our site through one of our affiliates. When you posted your question on our site, you would have seen JustAnswer branding. Please visit https://www.justanswer.com/about to learn more about JustAnswer and how we provide professional services. We are a "people helping people" business. Again, I'm very sorry if it was not clear that you were posting your question on JustAnswer.com, instead of the site you intended to contact.

    We have cancelled your question page and have already refunded your payment for you on 5/31/2025. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account, depending on their policy.

    I hope that all of your concerns have been addressed. Please let me know what we can do for you to earn a 5 star rating.

    Regards,
    Bella, JA Customer Care

    BellaIS@justanswer.com 800-808-0645

    Verified purchase
    Staff

    Reviewed May 31, 2025

    I was really concerned about rabies as he was bit in the mouth by a woodchuck but the vet calmed all my concerns being that my dog is vaccinated and woodchuck are low risk especially in my area. She was very knowledgeable and calmed me down quite a bit. She made feel very comfortable.

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    Customer ServiceStaff

    Reviewed May 31, 2025

    Brandon has been incredibly helpful throughout the entire process. He is knowledgeable, responsive, and offers clear, strategic guidance that my current attorney has not provided. His responses are thorough, detailed, and easy to understand, even when addressing complex legal issues. I highly recommend Brandon for anyone seeking clear and reliable legal advice.

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    CoveragePriceMaintenanceStaffTransparency

    Reviewed May 31, 2025

    Updated on 06/14/2025: So far with the JustAnswer mechanics, slowly working towards a good outcome! Since this issue has started with testing to a degree, because I'm limited, so far we have a new IPDM that solved the no cranking problem, but with a no start situation still,,,. After consulting another mechanic here,, said with the codes that were showing up, it was leaning towards ECM not communicating at that point,, So I replaced the ECM completely reprogrammed to the VIN number of the vehicle, Installed and no start, it acted like it wanted to, so back here I go on JustAnswer, now we are doing the immobilizer reset with the key,,, it actually started up very roughly. Very briefly then died, By then the battery was too low,, so this will be a overnight charge, then redo the relearn once more to see where we are at!!! This will be a continued saga tomorrow, 😀.

    Original Review: Did a Great job in guiding me with procedures to perform on vehicle in diagnosis,, still in process of elimination of problems, Going back over my procedures, in order to double check everything. Going to do a self test of the IPDM itself, recheck connections, vacuum hoses, etc. Will keep everyone informed and updated as I continue my diagnosis of the issues.

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    Verified purchase

    Reviewed May 31, 2025

    I received great advice from the attorney that I spoke to. This is much needed for those who are unable to afford counsel. If anyone I know is in need of representation, I would thoroughly recommend this solution. I still need legal assistance for my case. What if I wanted to retain legal representation? How do I apply? Thanks Vickie.

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    MaintenanceStaff

    Reviewed May 30, 2025

    Harold was very professional and explained everything I needed to know. I understood everything because he didn't use big words to confuse me and he pointed me in the right direction to get my honda element fixed the right way. Harold was very polite and asked if there was anything else I needed. He also said if I had any problems after this, to contact him and he will walk me through it.

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    Customer ServiceStaff

    Reviewed May 30, 2025

    Needed help to reset master code. Walked us through very professionally and patiently. Took 2 tries as I did not have the correction so spoke to two different customer service reps. Both were very helpful. Again device was very good.

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    Punctuality & SpeedStaff

    Reviewed May 30, 2025

    He told us to put it on a certain cycle and it was fixed in a few seconds. He was nice and patient. We were upstairs and had to go into the basement so he had to wait for a few moments. He then retold us what to do and it worked automatically.

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    Verified purchase

    Reviewed May 30, 2025

    Looking for a lawyer and what I have to do to file for Guardianship of my father who is 94 and losing his mental capacity to make financial decisions on his own. Just looking for advice on what I have to do to file the petition. That is the information I was looking for.

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    Staff

    Reviewed May 30, 2025

    Thank you for the reassurance I needed. I was lost in what to do are where to go for help. Just ask popped up so I ask a got all the info I needed. There are a lot of us who are abused on the job by many people. Most of the time it’s because we are doing a good job. So before you let the job get you down. Maybe just ask.

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    MaintenanceStaff

    Reviewed May 29, 2025

    The help I received was great. Even though we could not fix the problem my experience was great and he also gave me suggestions on how to use my TV without getting a new one. I will recommend this service to someone if they need someone to trouble shoot a problem.

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    Verified purchase

    Reviewed May 29, 2025

    I described all the actions, OTC creams, powders, washing, drying, light clothing, prescription creams I have tried without success over many months. Your doctor reviewed the prescriptions I have used and he recommended how to proceed with them and my urologist and dermatologist and I am very satisfied. Thank you. Peter

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    Customer ServicePunctuality & SpeedTransparency

    Reviewed May 29, 2025

    Completely empathetic. Clear and concise explanation and direction. Very quick to return my call for advice. After listening to my suspicions concerning the text I received, he stated that I was completely correct. He also stated that a Governmental agency would not use text as a means of communication. I would certainly recommend Just Answer for advice.

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    Customer ServiceStaffTimeliness

    Reviewed May 28, 2025

    We received an immediate response to our inquiry regarding an existing order for guardianship of an adult which will prove to be tremendously useful in completing our next steps and legally required filings. The attorney assigned to review our questions was professional, thorough and direct. We appreciate the legal insight and will move forward with doing the right thing. Thank you!

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    Staff

    Reviewed May 28, 2025

    Not only was Gal insanely understanding of my situation, but he really helped with specific legal terms for my issue that will help communicate my position to the judge! I was law enforcement, I can write a clear, concise, report that gives detailed, chronological descriptions of events. When it comes to specific legal jargon for courts, especially against other lawyers, I’m absolutely hopeless! Gal really helped with that and a course of action to follow!

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    Staff

    Reviewed May 28, 2025

    He was polite and very knowledgeable. He told me exactly what I needed to do to get started. He told me where I needed to go for the paper work I needed to file. He told me what state had jurisdiction. He answered all my questions. I was very satisfied with him.

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    Verified purchase
    Customer ServicePunctuality & SpeedTimeliness

    Reviewed May 28, 2025

    I first was sent to one person on chat earlier in the day, NO response, sent to yet another person, NO response so I hung up. Could not find needed part as I googled. Tried your site again. Scott chatted quickly, verified part I needed and sent me a list of 5-6 website. Third one responded, part ordered and on the way. It is for husband’s walker. He had PD and could not safely use w /o the part. Happy, yes.

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    Price

    Reviewed May 28, 2025

    It was good service and he stayed with me until it was fixed. The only thing I’m upset out was it was supposed to be $5 and my card was charged $46. You owe me $41 back on my card, please. Very deceiving. You should warn customers that there will be an additional upcharge. I might have worked on it a while longer myself.

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    Punctuality & SpeedStaff

    Reviewed May 28, 2025

    Agent helped me through the troubleshooting process and it led to finding that the PCM needs to be replaced, I’m waiting on the replacement. I have already recommended your services. I’ll be in touch again to let you know how everything turns out.

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    Verified purchase

    Reviewed May 28, 2025

    I think the Dr. did an adequate job of explaining the situation but he is still a little behind the current issue. I learned a lot about my options for surgery and will move forward with the information. I will change some of my questions to the surgeon prior to surgery and repair.

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    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed May 27, 2025

    I made purchase on what turned out to be a scam site. I am trying to receive a refund without having to open a new account. Ronald told me to call the bank to ask if they can reverse the charge without opening new account. And also, to block all charges from future payee. I called the bank, but it was already closed today. Will call tomorrow.

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    Customer ServicePunctuality & SpeedEase of Use

    Reviewed May 27, 2025

    I have a facility dog at a high school. The custodian found a ** pill near his food dish in my room. I was not sure how fast symptoms would come on and the doctor was quick to respond and gave me good information. I don’t think he ate it and the vet put my mind at ease. The text was easy to use.

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    Punctuality & Speed

    Reviewed May 27, 2025

    The expert addressed my concerns after hearing my description and seeing photos. I am much more at ease waiting until I am able to get him in to see the vet. She took the time to review everything and do her research to make sure she was giving me the best advice.

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    Punctuality & Speed

    Reviewed May 27, 2025

    I needed to know about the dosage and mixing of my pup's prescribed meds and was advised what to administer. My questions were answered quickly and was confident in giving my pup what he needed❤️🐕👍. I will not hesitate to use JustAnswer in the future because our pups are our babies and I have recommended this site to all my fur babies parents. When there is an emergency get a reliable, easy to reach licensed vet rather hit the panic button and run to the emergency vet 40 miles away.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed May 27, 2025

    Last April Allison and White sold out to Premier Rental Properties. I always pay my rent two weeks in advance. Tyler ** from Premier told me to go ahead and send April 2024 rent to Allison and White. Allison and White did not return my cashiers check nor did they send it over to Premier property rentals. Allison and White waited two months to cash my cashiers check. So now it looks too, Premier that I am behind on my rent. I have all documentation. Emails. Cashier check receipts, even a hardcopy from the bank as to the rent and question.

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    Customer Service

    Reviewed May 27, 2025

    1st vet responding had to look up info. Didn’t ask about meal fed to dog. Time/amount. I didn’t feel confident with his answers. Grateful for chance to correspond with another vet. 2nd vet sounded more concerned. More reassuring. Would of been better to actually speak than text back and forth.

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    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed May 27, 2025

    Joseph was great. Got to the bottom of my problem quickly. I would never have been able to fix it in on my own without his help. Thank you for this service. Was pleasant to talk to while we waited to boot up the computer.

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    TechStaff

    Reviewed May 27, 2025

    Tech was unable to help as the information was not related. Was not the tech’s fault. Online service made changes without notifying me of the change. Company not related. Resolved with on site vendor. After hours company did complete change and set up properly which created the issue. Not related to the technician.

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    Staff

    Reviewed May 26, 2025

    Jeremy, so far has been very informative and has been willing to help. This is an ongoing issue and may require some additional information from Jeremy but at this point it seems that he is on board and has acknowledged the situation. Thank you for your help. Thank you so much for all your help. It’s been very informative and very helpful so far.

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    PriceStaff

    Reviewed May 26, 2025

    I had two issues with two different tvs today. I chatted with two different agents. They were able to help me with my issue immediately. I highly recommend, Just Answer to anyone. It is a little costly, but when having problems, they are immediately able to help with any issues.

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    Punctuality & Speed

    Reviewed May 26, 2025

    Was connected with a vet quickly. Was very compassionate. Took all the info needed on my dog. She asked some clarifying questions and gave advice beyond what I was looking for. Also gave me the names of the meds I should be speaking with my regular vet about. Gave me the information I was looking for. Would definitely use the service again. Thank you for the assistance.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed May 26, 2025

    The electrician who contact me back, helped solve the problem and told me what I needed to do to fix it. I was very pleased with how quickly I received a response and with the person being able to diagnose and help me solve the issue. The service helped me with something. I probably would’ve never figured out on my own. I would recommend this service to everyone.

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    Customer Service

    Reviewed May 26, 2025

    He was shaking his head and scratching his ear. The vet called it right! Ear infection! It is a holiday weekend and she told me what to buy. Got it at PetSmart and he is better! Thank you so much! Only $35.00 for the call! It would have been much more at our vet. And also so stressful going to our vet. I appreciate this service especially on a holiday weekend! Thank you again so much!!

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    Staff

    Reviewed May 26, 2025

    Everybody I dealt with was able to guide me through the steps to set up my account. They were always eager to help me succeed and gave me time to do what they ask or let me move on my own with them watching behind the screen. This is a good site to get help setting up or helping you with any problem you encounter. I recommend everybody that needs help use Just Answer. They are 12 stars all the way. Kay **

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    Customer ServicePunctuality & Speed

    Reviewed May 26, 2025

    My dog drank a cup of hot choco. I didn’t know what to do. Reached out and got a call and text back rather quick. I missed the first call but thankfully got a text and they called me right back. Was able to get the answered I needed and my dog is doing just fine.

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    Customer ServiceStaff

    Reviewed May 25, 2025

    I am extremely pleased and impressed with the assistance I received over from Dr **. I was pleasantly surprised that I actually received a phone call, not just a text. My situation was complicated but I received the call within acid ten minutes of my request. Dr ** was patient, detailed, and clear. He answered all my questions. I feel much more comfortable with my medical situation.

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    Customer ServiceStaff

    Reviewed May 25, 2025

    He was extremely patient. We worked through all my issues and he restored my computer to good health. All working great. If I ever need service I know who to call. They really do great work and got me back in business.

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    Punctuality & Speed

    Reviewed May 24, 2025

    It is late afternoon and I was cleaning our outdoor Lennox AC unit. After that the AC didn't come back on. I got onto JustAnswer through the Lennox website. Andre walked me through what to do in a chat. And less than half an hour later the AC was back online, Thank you JustAnswer!

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    Verified purchase

    Reviewed May 24, 2025

    How to set up direct deposit for LLC. I needed to set up direct deposits with royalties checks to LLC I own. So you guys gave me a bunch of info. I can carefully review to make it happen! I love answering your wonderful questions in my spare time.

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    PricePunctuality & SpeedStaff

    Reviewed May 23, 2025

    I changed the batteries and 'cool on' was just blinking. The Technician advise was to wait about 5 minutes and it would go back to normal and it did. Only problem I had is that I received a chat saying I would only be charged $1 and my bank received a charge of $46. Thank you.

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    StaffEase of Use

    Reviewed May 22, 2025

    The representative was very helpful & knowledgeable. He answered all of my questions. He asked all the pertinent questions to give me the best answers. It was easy to navigate from that point. Since my daughter received the ticket in a different state I didn’t know the laws. Again, the attorney represented well.

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    PriceStaff

    Reviewed May 22, 2025

    Very happy with successful resolution of problem; Austin was courteous & helpful in getting issue resolved; fully knowledgeable of appliance; resolved within 10 mins; Only critique was I believe it said, will charge $5- initially, but was actually charged $35-. Given results, am happy I utilized your service!

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    Customer ServiceStaff

    Reviewed May 22, 2025

    Trying to find and confirm a reservation for a stay in Charlottesville, VA. I didn’t not get a confirmation email in the past few days which is why I contacted this link. Had to contact the Hilton directly and was given that number. Your technician was very helpful.

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    Staff

    Reviewed May 22, 2025

    Daniel was courteous and very knowledgeable. He also provided options and made suggestions on what would be best for me. He was concerned about my well-being and I appreciate that. Daniel made sure I had clarity on everything we discussed and even provided information on how to reach him again should I need more assistance.

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    Customer ServicePriceMaintenanceStaff

    Reviewed May 22, 2025

    Excellent service. Worth the $5! Took 2 minutes to fix the problem! Yay! I isolated the issue to my laptop and no one else’s on the network before I called. Ronald was great and steered me to printers & scanners and noticed sharing on the network was not on. A simple click to on and it worked!

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    Staff

    Reviewed May 21, 2025

    Elmer was really good. He walked me through one printer and we got it working. The other printer problem had to do with a password and I need to contact Canon because they set it up in the first place. But I was very pleased with all the help and patience which Elmer showed.

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    Staff

    Reviewed May 21, 2025

    Nora was a fabulous appraiser... she researched my item and answered my questions. I was able to offer my buyer a thorough.overview of what he was purchasing. This is a great service. It's wonderful to learn about things you're clueless about...lol. I'll definitely be using it again. Thank you very much.

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    Punctuality & SpeedMaintenanceStaffTransparency

    Reviewed May 21, 2025

    Professional and friendly service. Prompt answer to all my queries. Answers to all queries were fully comprehensible. Valuable information on how to obtain replacement parts and links to explanations on installing new units. Contact with the HVAC technician was almost immediate, the technician was courteous and patient. I would recommend this type of personal service to all my associates and friends.

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    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 21, 2025

    My representative was very nice, helpful and fast. She answer all my questions that I had I in a very respectful manner. My rep also is going to go to do exactly what I want. I appreciate being able to talk with a rep instead of a computer. Thank you so for being there and helping me get my money back in a difficult situation.

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    Punctuality & SpeedStaff

    Reviewed May 21, 2025

    Mark appraised some watches I found at an auction. He also gave me all the detailed information I needed to resell them. Excellent experience! Mark IDed 3 antique watches for me. Mark was very helpful and quick despite it being late at night.

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    Punctuality & SpeedStaff

    Reviewed May 20, 2025

    Trevor is obviously very knowledgeable and was quick to give me information about the next step that I need to take. He categorized my issue as basically elder abuse/financial exploitation. He also recommended that I file a report with my local police department, which I will do. This company that committed the fraud I believe is criminally responsible, and should be put out of business.

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    Punctuality & SpeedStaff

    Reviewed May 20, 2025

    Dr. ** was great. She gave me thorough advice, and I felt she was sensitive to me seeing my chicken, Wynona, as a pet, not just an egg producer. With so many people having backyard chickens, we need more vets who will treat them. Unfortunately, I could not find a vet locally that could see Wynona before it was too late.

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    Staff

    Reviewed May 20, 2025

    I appreciated their patience and understanding. I am not sure I’ve ever communicated with someone that kind and thoughtful. I have just returned from my local grocery store and the new batteries I bought are fine and everything is working now I’m able to change channels and it was just that simple. I’m sorry that I bothered your staff with this. I should have tried that right away.

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    CoverageMaintenance

    Reviewed May 20, 2025

    Fan wouldn’t work. Charles recommended a possible solution which I tried and it worked! The other choice was to replace the fan and I really like the one we have. Thanks Charles for your easy solution that did the job. I worked the switch several times, each way and then checked the electrical outlet for power. The remote needs a battery so the pull chain worked and the job was almost done. Now, a new battery is all we need. Thanks again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 20, 2025

    Thankful that after an hour and a half of trying to call Amazon, I FINALLY got help and the situation taken care of! It was a very frustrating experience to go in circles and I did not like communicating via computer. So glad I got a real voice with a real person to talk to.

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    Customer ServiceContract & TermsSales & MarketingBillingRatesTimelinessHonesty & Transparency

    Reviewed May 20, 2025

    I just agreed to pay $2.00 to join the site Justanswer.com which allows you to ask any question to be answered by their so-called experts. I check my visa card the next day to see a $66 fee for a totally unauthorized monthly subscription fee!. After reviewing many product reviews, it is clear Justanswer.com business model is to seek a $2.00 joining fee and then automatically without any authorization whatsoever bill a $66 monthly fee which is ongoing unless you cancel.

    The site/app is an absolute scam; however, they endeavor to provide a veneer of respectability and trust by responding to all reviews even though their consumer rating is literally zero at 1.1 out of 5 from tens of thousands of negative online reviews. They do however write their own customer reviews all very positive of course. Clearly, they are very successful in scamming thousands of consumers to be able to employ people to respond to the massive number of negative reviews calling out their misleading and deceptive tactics.

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    JustAnswer
    Response from JustAnswer

    Hello Brad,

    Creating the perception that JustAnswer is a scam or illegitimate is never our intention, and we offer you our very humble apologies if this is how we came across to you. We understand how important it is to have clear information, and we want to help clarify things for you. We are a membership-only service, you have to enroll in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details.

    As per checking, we've initiated the cancellation of your payment of AU$66. The deposit was cancelled so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off, usually within 3-5 business days, and it'll be as if the transaction never occurred. In addition, the membership has been canceled from your end on 19-May-25. Moving forward, you will not see any recurring membership charges.

    If you have any concerns or inquiries feel free to ask, and we'll be more than happy to guide you through it.

    Regards,
    Bella, JA Customer Care

    BellaIS@justanswer.com 800-808-0645

    Verified purchase
    Staff

    Reviewed May 19, 2025

    I am flying on Wednesday and have yet to receive my Real ID. Needed to know what to do at the airport and Ben answered my question and told me exactly what I need to be able to get on my flight. It was such a relief to speak with a real person who was also very kind. Thank you!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 18, 2025

    Justanswer passed along information to Rock Bottom Golf. If the order is fulfilled I’ll be happy. Employee was very easy to understand. Quality person. Really pleasant to deal with. Hopefully this phone call helps fill an easy order.

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    Verified purchase
    Staff

    Reviewed May 18, 2025

    Dr. ** listened and gave his opinion as to what was best for Max. He ask questions and gave advice. I felt reassured after speaking with him about Max’s symptoms. I explained what Max and I had done this hoping to help him feel better. A walk outside in the cool air and then him laying on the cool tile floor in the kitchen.

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    Verified purchase
    Staff

    Reviewed May 17, 2025

    Dr ** was very helpful with the correct advice for my son. I am a registered nurse and agreed with her assessment and will continue with the current plan of care. SHE Greatly relieved my mother's anxiety over my son's continuing headache and gave me advice on what to do if condition changes. Thank you Dr **.

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    Verified purchase
    Staff

    Reviewed May 17, 2025

    While I initially did not think I got new info from the conversation, Alex's suggestion to try lifting the front of the oven to get it unstuck was exactly the fix that was needed. He was correct in that there were no mounting brackets holding the oven in place and it should just slide out once unstuck. With the help of a car jack and a board, the oven came free and is now out.

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    Verified purchase
    Staff

    Reviewed May 17, 2025

    Your help has saved our family trip. Amazing! Can not thank you enough. Your advice put me in touch with the right people- and it was immediate. Also- everyone was so helpful and patient. I was able to get through to the right people - due to your assistance.

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    Verified purchase
    Punctuality & SpeedMaintenance

    Reviewed May 17, 2025

    Mechanic listened to my issue and explained. They quickly gave me possibilities to get the electrical problem resolved. He explained where the issues could be and what would be involved to find and fix the problem. I loved that he suggested a hopeful quick fix in detail, alternative in event it doesn't work!!! Old school stuff - I love it!

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    Verified purchase
    Honesty & Transparency

    Reviewed May 16, 2025

    James gave me his honest opinion of how my matter would be viewed in a legal sense. I especially appreciated this because it allowed me to proceed in a direction that would be most favorable to me which was not through a legal battle. James is a genuine person, giving the best answers for your situation. Thankful for his expertise!

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    Verified purchase
    Staff

    Reviewed May 16, 2025

    The technician was patient and friendly! There was a little language barrier as we are French speaking, however, the end result is good! We think he solved the problem. What more can I tell you! I had level two on my iPad and I had level one in my mobile! Booking recommended that we make our bookings using our mobile…in the future.

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    Verified purchase
    TechSales & MarketingStaffHonesty & Transparency

    Reviewed May 15, 2025

    David was wonderful & he told me that I have been fortunate not to be having this conversation or connection too long (only a few days) with this man who is portraying a serviceman. Most people I talk to are not as fortunate & have lost their savings etc. All the details are a true romantic scam artist’s trick to keep you attached to their lies & scam. Thank you David, you were extremely kind & considerate.

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    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed May 15, 2025

    Was really nice, had no problem at all, he told me what I had to do to get another phone to replace the one I have now. If I had to call back for some reason I would hope that I would be glad to get him to help me out again. I would recommend someone to talk to him with no problem

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    Verified purchase
    Staff

    Reviewed May 15, 2025

    Hated the outcome of the conversation but it was fair. I had no way of proving my position about the situation so I I'll just move on. Your help was truly helpful. If I ever need any legal question answered in the future I will sure come here and I will tell friends of my experience.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 15, 2025

    Both the assistant and attorney were very helpful. I received a call from the attorney quickly. He was knowledgeable and gave me some great advice and strategies. He offered his phone number so that I could call if I had any additional questions or concerns. I believe that this conversation saved me from spending more money to get attorney advice.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 15, 2025

    I felt uncomfortable with a treatment plan I received for my pet after doing my own research and used JustAnswer for a second opinion. After all, I am not a vet and can’t assume my understanding of what I researched is accurate. I shared my experience, test results, and concerns with the Just Answer vet, who took in all the information and asked additional questions for a full picture before sharing his 2nd opinion. He was invaluable in helping me to make a confident decision on what is best for my pet moving forward. The vet was extremely personable and easy to understand on the phone. I did not feel rushed and we had a thorough conversation. He was very respectful of myself and the other veterinarian who gave the original treatment plan. I am very grateful for this service!

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    Verified purchase
    Price

    Reviewed May 15, 2025

    My dogs regular vet closes at 3pm for walk-ins, so I figured I could "google" an online site for a general idea. I was not disappointed. My dog is still having dry heaves, we'll still see the vet tomorrow. I feel better informed for having tried this site. It was well worth the small charge.

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    Verified purchase
    Staff

    Reviewed May 14, 2025

    Jared, the technician, was very helpful and gave clear directions about how to melt the ice that was preventing the icemaker from working. He warned me not to melt the plastic on the refrigerator if I use a hairdryer to warm it up. The process took longer than I thought it would, but I stuck with it, and the problem was fixed. I learned a few things in the process.

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    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed May 14, 2025

    The person took their time, even though it was complicated. Never gave up and achieved exactly what I needed done. He was amazing. He connected all four of my computers to be able to share the same files and fix anything that he saw that needed to be fixed. He was very patient. Very thorough and was amazing.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 14, 2025

    I just want to thank this Attorney for taking my call, and working beyond his time to help me in diff small ways, that are the big ways for me. You are absolutely the best!! I wish you were my defense Attorney. You are truly amazing. God bless you!! 😊

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 13, 2025

    I would recommend this service. I was offered a phone call or chat online. I chose chat because it was around 3am. I couldn't sleep and was concerned about my shih tzu. The Dr didn't rush me, answered all my questions and seemed to express genuine care and was knowledgeable. I had to follow up with my local vet clinic but my mind was put to ease and I was able to get some sleep.

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    Verified purchase
    Staff

    Reviewed May 13, 2025

    Kate was assigned to us for our question regarding a personal matter involving my graduate program. She introduced issues that my family and I were not aware of. Which made it easier to address the school's wrong doing. Our issues are currently pending. But, if need be we will be definitely be reaching out to Kate. Such wonderful and professional service.

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    Verified purchase
    Staff

    Reviewed May 13, 2025

    My cat has horrible anxiety and transitioning into a new home has been traumatizing for him in the past. After speaking with the veterinarian, I have a solution that will be easy effective with zero to little anxiety for my sweet kitty. She was incredibly knowledgeable and thought outside the box and knew exactly what I was talking about and I will definitely be using the service again in the future, if I have concerns regarding my kitties.

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    Verified purchase
    Refunds & PayoutsStaffBillingLoan Process

    Reviewed May 13, 2025

    Attorney confirmed my options on steps to take in regards to a child who refuses to take care of his financial responsibility by paying his student loan payments. If he can afford a house, vehicle and 2 vacations a year, surely he can afford to make an attempt to pay on his loans. Why should I be forced to pay?

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 13, 2025

    Needed advice. Am facing eviction for shorting rent for services rendered. Got told how to proceed asap. Getting link sent to me for request to review. Was advised to do this immediately and request a stay of eviction for hearing review. Will be filling out suggested form and will likely call a paralegal for help.

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    Verified purchase
    Customer ServiceMaintenance

    Reviewed May 12, 2025

    Electrical problems with my suburban 2001 LT 4X4. Fuses burning out my air conditioning and my fuse for my sunroof and interior lights. Mechanic you had call me walk me through the problem and gave me a link to bring somebody to my home to fix the problem.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 12, 2025

    GAL was helpful with the initial problem with my landlord, and even suggested another solution to a related problem. I found him, quick, engaged, competent and friendly. I would definitely suggest this service to others.

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    Verified purchase
    Staff

    Reviewed May 11, 2025

    The technician did everything that he possibly could to help with the problem, but I have to contact a company close to me and have them come out to see what is wrong with the generator. I am very pleased with this website and the various services that can be accessed.

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    Verified purchase
    PriceStaff

    Reviewed May 11, 2025

    Friendly, great advice. Old school to new school. If you can’t beat them then chat with these guys before you venture out into the unknown world of incompetence. Thanks for your help. Looking forward for more talks. This is like getting a low cost education course in auto mechanics. Thanks again Mr **.

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    Verified purchase
    Staff

    Reviewed May 11, 2025

    Matt was very helpful. Explained how to look at the numbers and tell me how old my appliances are. Very professional. Gave me guidance on selecting new appliances. Would use this service again as well as recommend it to friends and family. So very happy I found this service. Thanks again.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 11, 2025

    Normally I do not require assistance with automotive. I'm quite proficient however, I needed a second opinion to make sure that my assessment was correct on my vehicle. The mechanic that I spoke to had the same idea that I did about what was wrong and why it wouldn't work so when I say thank you for your help. I feel that anybody who needs an answer for their automotive question should call you your services are inexpensive and it was a great experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 11, 2025

    The doctor's recommendations were very good and alleviated my concerns for the well-being of my dog. Seemed very knowledgeable. However the reply took 2 hours to get so there was 2 hours of anxiety. If a pet is possibly poisoned, I would think that time is of the essence.

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    Verified purchase
    Staff

    Reviewed May 10, 2025

    Putting up 3 pendant lights. New house. Prewired but never tested. Technician went through the switches and wiring. He requested and was able to receive photos of wiring. He was patient and knowledgeable. Turns out I started on the far end of the circuit. When I looked at the wiring in the first two ceiling openings I could see the situation and the technician explained why I was having trouble. Restored power and a test light worked! Very pleased with this service!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 9, 2025

    I asked if Uber is available in Copenhagen Denmark at the airport and was told that it is available. The agent was very helpful in clarifying the information and check it out and told me that it is available throughout Copenhagen. My trip is scheduled for October so I’m hopeful that nothing will change by then.

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    Verified purchase

    Reviewed May 9, 2025

    I was having problems pairing my Bluetooth speaker with my iPhone, I was chatting with Josh G. It turns out Josh was spot on with his info because I was not reading all the info he sent me, but after starting from the beginning and going thru all the steps it worked perfectly, I give Josh G 5 stars instead of the original 2. Thanks Josh G.

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    Verified purchase
    PriceMaintenanceStaff

    Reviewed May 8, 2025

    I needed helping diagnosis of a portable dishwasher pump problem.. I followed his advice and decided it was too expensive to fix. Just purchased a new model. The steps I was given were exactly correct. We were able to go through each step to get to the final solution. But unfortunately the problem was the pump was bad. Found some new pumps on the internet but it was cheaper and less time to buy a different unit. Thanks for all your help Jarrid and your patience with my lack of knowledge in this area.

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    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed May 8, 2025

    Unfortunately, it did not work, I was trying to get my driver's license renewed and now I have to go there to make an appointment. Which is about an hour away from where I’m living. But that’s OK. I’ll go there and do my best to get my driver's license. Have a great day.

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    Verified purchase
    Staff

    Reviewed May 8, 2025

    JustAnswer is is a platform that makes it easy to connect to experts in many fields and at a reasonable pricepoint. I definitely recommend this service. TerraR23 is knowledgeable, efficient, and fair in her appraisal of my family pieces. She is also friendly and caring. I would highly recommend her to anyone looking for fair values on their vintage or antique furniture, and I understand that she is knowledgeable about antiques in general.

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    Verified purchase
    Staff

    Reviewed May 8, 2025

    Needed guidance on how to proceed once bad fuel was removed from tank of lawnmower. I knew this could be tricky. Got recommendations & information I needed. Several different scenarios possible. Almost got information about website where I could purchase parts if necessary. Will proceed forward & see if I can get lawnmower started.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 8, 2025

    I had several different situations to tend to, and the attorney helped me immensely. He took every curveball and responded with professional and tactful answers. He offered to write statements and demand letters…. And was ultimately able to help dance me the cost of hiring an attorney, at $2-3,000 to get through what I did.

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    Verified purchase
    StaffTransparency

    Reviewed May 7, 2025

    Mike was very understanding and explained everything perfectly. He calmed every nerve and answered every stupid question I had, even sounded genuinely concerned. He really cares about I feel like that at least. He even wanted me to keep him updated about Miss Penny which I trying to do but can't seem to get a hold of him now.

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    Verified purchase
    Customer Service

    Reviewed May 6, 2025

    I was reluctant to try this site. But I really had no choice. The boat wouldn’t start, and I don’t have a trailer. Quinn called me back, and I explained the D bug I had done. It took him to the engine, and he explained what to look for at that level. When I took the fuse box off the motor, I could see clearly that one of the fuses had just wiggled loose. I put that back in, and the boat started. It was brilliant. We’re talking probably three to $400 difference between debug, versus having an expert explain it to me.

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    Verified purchase
    Staff

    Reviewed May 6, 2025

    Perry was a great help. Engine had a single click when I tried to start it. Perry gave me some suggestions on how to get my mower up and running again. He also provided some trouble shooting tips that I was not aware of. Thanks so much for the help and guidance.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 6, 2025

    It was a difficult process as I am not use to everything being done online. Customer service was patient with me and I truly appreciated that. Thank you for your assistance. This was my first experience with ordering from this company, and I would like to see in the future if I do any more ordering if return labels could be included in the item.

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    Verified purchase

    Reviewed May 6, 2025

    I was seeking a second opinion on the condition of my dog…The online vet confirmed everything my vet said and was very straightforward with me. I am able to make a decision based on both my vet’s and the online vet. It’s not that my vet isn’t trusted, but this is a big decision and Trippy and I thank you!

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    Verified purchase
    Staff

    Reviewed May 5, 2025

    I am not the only person that has no intercom service in this building. I will let her know how to contact you. There are more issues in this building that should be addressed however I will address each and every one one at a time if need be. Thank you so much for the help. And who they should contact...

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    Verified purchase
    Staff

    Reviewed May 5, 2025

    Mark was great. Thank you. Very professional and very clear with his instructions, questions, recommendations. He was also very kind and courteous and respectful. I appreciate his help and understanding of my situation.

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    Profile pic of the author.
    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed May 5, 2025

    JustAnswer is a big scam, please don't even try them. Before you start talking with them, they say they will charge you $1 refundable, just to have your bank information. As soon as they have your information, they charge you $1 and then they charge again $55 without my consent. As soon as they have your money, they said the phone is not available, they don't offer any service and they just tell that your money is not refundable. They take your for no service offering. Please stay away from them. They are big scam, they should go to jail.

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    Verified purchase
    Staff

    Reviewed May 5, 2025

    Solved to my satisfaction. I have not experienced any further problems since tech support person guided me to the solution. Next time when I experience similar problem with referencing my Facebook account, I Will feel competent enough to solve the problem on my own. I am glad your firm was available at the time that I needed your assistance the most.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 5, 2025

    DR. ** was quick, helpful and very knowledgeable. The process was super easy and so fast! He put my mind at ease quickly and explained everything in detail. It is reassuring to know I can call on an expert any time I am in need of help with my fur babies!

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    Verified purchase

    Reviewed May 4, 2025

    If a EV0 rack can be replaced with a non EVO rack on a 2011 Enclave… I didn’t know if it was a good idea or not. The folks will just have to get me another one …I’ve seen this app before and thought I would try it out.. Glad I did..

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    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed May 4, 2025

    Matthew was extremely patient and helpful, talking me through every step of the repair and provided part numbers for replacement parts. He didn’t have to spend 45 minutes of his Sunday helping me out, but did so with a fantastic attitude.

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    Verified purchase
    Customer Service

    Reviewed May 4, 2025

    My 15 or 16 year-old cat had blood come out of his mouth and nose. The doctor answered all my questions and recommended that I call my vet and get them into the vet. I 100% agreed with her and I’m calling our vet tomorrow. Both the veterinarian and the woman I talk to before the vet both had great and wonderful customer service.

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed May 4, 2025

    I wanted to cancel my Foxnation subscription and also have Justanswer refund both Foxnation and the just answer feee for me, the rep was very personable and handled my request in a timely manner. She assured me I would get a full refund for both. When I get the full refund I will be completely satisfied.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 4, 2025

    Very helpful and was prompt. I really appreciated the professional feedback. I will need to see my vet on the appointment date though. All the advice that I was given was really helpful. I recommend her for anyone and she will be the one I contact for further questions.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 4, 2025

    She was coughing and sneezing and licking a lot and I was concerned with her being such a little girl and being stung by a big bee that the venom would be too much for her. The vet that reviewed my concerns replied in a very fast manner and calmed my concerns as her symptoms were not life threating. Also told me to watch her closely for certain symptoms that would need to be addressed by a visit to a vet.

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    Verified purchase

    Reviewed May 4, 2025

    It was a good experience and I found out the info that I needed. It was a good easy experience. Very convenient and give you the information you need to put your mind at ease. I would recommend anyone to use this app if they are struggling to find the info they need.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed May 4, 2025

    My black lab ate a couple of grapes. I didn’t think for the amount and how big she is it was going to be emergency vet worthy, but wanted to quick get reassurance as I’d never forgive myself if something did happen. I was able to get a quick reassurance in a super cost effective manner! Will use this service again.

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    Verified purchase
    StaffBilling

    Reviewed May 4, 2025

    Mr. Bill ** was most helpful. I was in a panic to get a certified copy of the judgment. He advised me to go to the County Recorder’s Office and they in turn sent me to the Superior Courts for filing. I went there and I had my copies in 20 minutes. He was very kind and he assured me not to worry I would have document soon. Thank you for your assistance.

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    Verified purchase
    Staff

    Reviewed May 4, 2025

    Thanks for the input about my grandmother's table. I love it but don't have room for it. It needs a lot of work but I feel like my specialist really gave me some good information to work with. I'll be taking her input into my decision to refinish it first or selling it as is. Very helpful.

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    Verified purchase
    Staff

    Reviewed May 4, 2025

    Had a stall/fuel rail pressure issue that I had general idea about and after talking with Nich I have a much better understanding of what I need to do from here with troubleshooting. I had been thinking in circles for a few days before getting on here and thinking from other perspectives.

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    JustAnswer Company Information

    Social media:
    Company Name:
    JustAnswer
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    440 N Barranca Ave #7508
    City:
    Covina
    State/Province:
    CA
    Postal Code:
    91723
    Country:
    United States
    Website:
    www.justanswer.com