JustAnswer Reviews

Paid $1 to get consultation and was to get phone call to talk to tech. If problem was fixed, I would pay additional fee. They kept wanting me to submit again 3 times - I have screen shot that my $1 initial payment was received. NO ONE HAS CALLED AND NOW I HAVE ONE CHARGE FOR $1 AND ANOTHER CHARGE OF $55 - THIS IS A MAJOR SCAM. Can't to anyone. It appears to be in a loop. SCAM. My photos are on my Iphone. Will send separately if you tell me where to send them. Photos of payment and refund NOT FAKE BILLING OF $55.

The second tech explained all issues and understood my capabilities. His knowledge making the description easily understood. The first seemed to have the required knowledge but we were cut off before there was a solution.

Tax specialist answered several questions for me. Excellent service! Much easier than waiting to call the IRS, IF one can ever reach a human at all. The online chat was quick and responsive. Unfortunately, I cannot remember the professional's name.

Quick, efficient- easy - Very helpful person. No "issues". Easy to deal with. No problems or anything "negative". I would recommend this service to anyone asking. To be honest, that is about all that I can say. Thank you!

I received bad advice on repairing a clothing dryer and spent $45 on unnecessary parts. This company began charging me a monthly subscription fee without my consent. This company is now being sued by the FTC for deceptive practices.

He did everything in his power to help even though the issue couldn’t be resolved, likely from something on my end. He gave every solution he had at hand and got rid of some error messages for me. The main problem may need to be checked by someone in person to have the issue resolved.

Put this membership to good use & had a wonderful experience fixing complex Windows update & partition errors! Microsoft made things worse with their "free support" - but the JA tech put me at ease & gave me the fixes faster than I could keep up. It all worked and the 2 year problem solving was over in less than an hour even with installing the updates! I really wish I asked here a lot sooner. Another JA tech expert is helping me with more Computer problems & I finally see headway!

I’m so appreciative that I was able to explain myself to someone who knows about employment because I thought I was really seriously going insane. Also, I felt that I should keep my mouth shut because I kept ruining everything but I am so grateful for him. Thank you so much.

Steven was extremely helpful and I’m very happy with the outcome. He walked me through my issue and even sent me some photos of something I could use for the future. I would recommend him to as many people as I can.

Terrible experience - I will never use this service again. ***BEWARE*** When asked for my credit card I thought I was paying a $5 fee however the small print added me as a member and charged my card $65. When requested, I did receive a refund however it was not clear in my on-line interaction I would be charged $65.

I did finally get an answer from Just Answer but at no time did anyone tell me it was a monthly billing service of $65 and they just charged me $5 for the answer and then $65 dollars monthly. Not good experience.

Dr. ** was very helpful and gave me a treatment plan for my dog in a matter of minutes after I answered her questions. My dog had eaten something unusual for him and was suffering from acute gastritis. Dr. ** seemed to sense what the problem was after my first few sentences.

Dave was really helpful. The problem I have is not with him or Just Answer. It's with Social Security and **. They haven't helped me at all. In fact, I'd say they have complicated this whole process even more. I am going to try to call them one more time after I create an account with **.. I deleted my account again so I hope and pray that this time it works,.

Actually wasn't sure how this would work. 5 dollars for a chat with a person who is supposed to be an expert electrical contractor. To my surprise he turned out to be just that. A very knowledgeable person who quickly understood my issue and helped me reach a solution that was safe, to code and relatively easy to perform. He was very clear and concise so I completely understood what needed to be done. I had a contractor come to my home and quote the project for over $1000.00. With the help and guidance I now can do this project for under $30.00. Yep, 30 bucks for the parts with my free labor. I highly recommend anyone who can, do their own project safely and correctly with a little guidance from a professional use this "Just Answer" website.

I contacted this service hoping to be able to obtain a prescription for a pain medication that I have administered to my pup for several years. However, many state regulation do not allow a registered veterinarian to write prescriptions through this given there is not an in-person examination. Nevertheless, the vet offered to begin the refund process simply because they could not help in this situation. I was amazed and quite pleased since that type of business courtesy is SO RARE in these days and times.

Thank you so much! I appreciate your help. Everything I wanted to know was addressed. I would recommend your service to anyone because you are very knowledgeable and I didn't have to wait a long time for a phone call from one of your associates.

My dog ate a chocolate chip pop tart and the Internet sent me into a panic when I looked it up. But DVM Eva ** assured me that it wasn't lethal but if anything changed I could reach out to her. And she told me to give her a pat which I liked lol. Thank you all and her so much!

They called me within minutes and the agent got it done very quickly. Very happy with the service. I have always enjoyed Samsung and to have excellent customer service just makes it better. Keep up the good work. And quick service is a plus.

Amazing service that helped guide me in the right direction after months of trying to get legal help through various avenues. Highly recommend using this service. I needed help with a retaliatory non-renewal and found help here.

What do you do when the refrigerator ice maker suddenly stops working? Do you call for a repair person to make a house call? That'll cost $150 just for the visit, plus whatever they need to fix it. Or do you call Just Answer and speak to an expert? I found them while looking for some DYI videos that might give me a clue, but without any luck. It only cost me $5 to ask the question and I received a call within a minute from Charles in San Francisco. A lovely gentleman, who asked all the right questions and helped me sort through the problem and strange codes. I'm very pleased, and a little embarrassed, to say the fix was simple. We had unknowingly shut off the ice maker, but now I know, and I saved a bunch of money. There was an additional charge of $38 but I'm not complaining. So if that's the solution you're hoping for then give these people a try. It made my day!

Today was a fantastic verbal visit that helped me very much with logging in to my SSA account!! Very helpful!! It was VERY helpful to actually speak to a professional that could walk me through the website to get the right information!

The doctor was very nice and addressed my concerns. He took his time to explain everything. Efficiently! From the time that I texted and the time that he called, it was fast.. I recommend highlight your family and friends. They have a problem that they might need a pharmacist..

When Foxy Loxy inadvertently ate part of my breakfast which had garlic in it, we called and were given advice for treatment. Because it was no more than 1 clove of garlic, the vet said we shouldn't be worried. However, we also gave Foxy Loxy a small amount of salt to try to make him vomit the food. That was more a problem than the garlic. So we're carefully watching him for symptoms and making sure he has lots of water available.

My first time using JustAnswer. Definitely worth the five dollars! The expert that helped me was prompt, polite, and knowledgeable. I’m sure I will use the service again in the future, tell others about it as well!

Technician was unable to help me resolve the issue with my Vizio tv. The most frustrating part was the phone call was cutoff before the troubleshooting was completed. This was the biggest waste of $5 ever!!

My credit card was scammed for $70 (one charge for $65 and another for $5 by JustAnswer). The company I had the question with had a "chat" link at the bottom of their page, and I thought this was a legitimate part of that company. I was never told that there would by any charge (maybe I didn't look at the small print after entering my credit card info). My bank sent me a text asking if I had authorized those charges and I said "NO". They have cancelled my card because of this fraud, and I now have to get new card info to all the legitimate users. DO NOT USE THIS SERVICE - - IT IS A SCAM!!

Wonderful experience. My questions were answered not just immediately but specifically! Usually in chats, the response is general to the inquiry and not specific to my question which I find very frustrating. But this experience was more like talking to a real person who listened!

I got excellent assistance from customer service to get a new telephone number for my account which then made it possible for Dakota to call me for assistance to change some settings on our new tv. Everyone was very helpful and patient and resolved our issue. They all made a stressful situation calm down by going an extra mile. Thank you for the superb service.

Was referred to this company through the help section of the product app. After paying a surprise $5.00 to work with them, I got a text saying someone would "call" me within 4 minutes. After 25 minutes, I tried asking for help again. I got multiple emails telling me they are both working on my problem and someone would call. Never got a call. I also got multiple text saying the same thing. After 2 hours, I got an email saying no one was available to help me via call. Then I got a text with supposed help (no help). Then they asked for more information again, still no call, no help. This morning, more emails and texts, but still no help. Though I did get texts and emails asking me to rate them on their service. What a joke.

I am young and having my first experience in court. I got all of my questions answered in a polite manner without judgment! I was made extremely comfortable and it made me feel better about going to court.

Elizabeth was informative and helpful. I highly recommend her to anyone that is in need of assistance with questions about family related situations. I had so many questions and she was very patient and answered every single last one of them to her best ability which was great!

Excellent service with the clarity that I needed to make a decision regarding the furnace Thermostat. The main menu AI was surprisingly helpful and understood what I was asking and found a service rep within about 20 seconds to answer my question.

Very helpful for me before I call Social Security to follow up, and aligned well with feedback from MS Copilot on this question. Helps to confirm that I'm not alone in these mixups after having filed a complaint at ConsumerAffairs.com.

This software is absolutely fantastic. The lawyers on it are extremely professional—they walk me through my problems step by step and offer practical guidance. For example, when I had a dispute with my landlord in Maryland, attorney Jon **. first helped me analyze the issue, explaining which laws the landlord had violated and what claims I should pursue. Then, attorney Brandon personally guided me through Maryland’s rather complicated District Court e-filing system. I feel like I’ve learned so much through the process.

A $5.00 fee became a $65.00 dollar charge without consent, what a scam; that additional charge was never mentioned. There was not a single warning that a second charge was coming into place and not even mentioned at the end off the consult.

It’s very convenient to talk to a vet online and get advice right away. I’m terrified watching my dog having seizures, I don’t know what to do…Her advice is to double up the dosage of her medication and after I give it to her she never have seizures again…The medicine works and she’s finally relax now.

This is a great service. Put us all at ease and our little fur baby is resting now. And this dog mom can sleep tonight because of excellent care you gave. The vet explained in detail how to remove tick and what if anything to expect.

A total ripoff organization, order an answer to a question after they had a popup indicating the cost would be $5. After submitting my credit card and getting an answer, I was billed $65. Chatting with a so called supervisor (Lester), he indicated the price of $65 was correct and would not budge. Would never have ordered this at $65, and felt I had been scammed. Contacted credit card company who entered my dispute. Felt like I was scammed.

I was very anxious as I wasn’t sure how many ** I had taken accidentally. The first person I spoke with was very nice and reassuring. The physician was excellent. I felt much better after talking to him (texting.) He assessed my issue and gave me details of what I needed to do. I felt so much better at the end of our conversation. He was amazing. I would not hesitate to use this service again, though I hope I will never have to!

The technician fixed my problem very quickly. However, when I asked to be connected and had to give credit card information, I was only told it would be $5. Later I realized that I had signed up for a monthly $65 plan which would automatically renew in six months. I have cancelled this.

Dan was the most helpful to me. I appreciate the help he gave, and hope I can get the title with no more hassle. Since I am out of town, it was a difficult task to get answers. Hope the info is all I need to obtain the title. This is all I can say about this review.! Thanks.

I had very specific questions that were answered and allowed me to move forward when I was feeling stuck in a place. I felt like I was being heard and given some options. This really helped me figure out where to go next.

MartinS0918 was very clear of what was going on, He was very helpful of what should be done and explained it in a very clear manner. The question was concerning the crypto trading and indicated that it may look legitimate, but is actually a scam.

I got confirmation of what I need to do to troubleshoot the stovetop. Once I have completed troubleshooting, I will know what if any parts I need. From there will determine if these parts are available.

Helped me locate my package right away. Professional and friendly customer service. Easy to reach and literally no waiting time. I didn’t realize that my package was coming from China. Just Answer located it right away and told me when to expect it.

Terra was great! I sent in my question late Sunday afternoon and, from past experience, I know that I usually do not get a response to a question on JustAnswer on the weekends. I posted my question and three photos, stated that the appraiser could answer at their convenience, and that I would check back next week. I was really surprised and pleased that Terra, the appraiser, reached out to me so quickly, late on a Sunday. She stated her qualifications as an appraiser and then went into detail addressing my question (re a possible artist's signature on a vase). She could have just said "yes, it's valuable" or "no, it isn't," but instead explained the "signature" on the vase (related to a factory-employed artist).

My questions were answered quickly and thoroughly. Compared to all the time I spent searching the Internet on my own, I feel much more confident with the accuracy of the information I got here. I appreciate the help and would recommend this service.

Carl was extremely patient and helpful. He walked me through several things. I am 79 years old and hard of seeing and moving around and he took his time and waited patiently while I took the steps he asked me to do, no matter how long it took me to do them. I really appreciate this type of customer service and think he did an excellent job. It didn't make me feel slow or stupid or old. He just understood my problem and did his best to solve it for me. If all your representatives are like him, I would recommend you to anyone. If you get a chance to thank him for me please do.

Very knowledgeable and from the guy Dr. ** is amazing. If we are close by we’d probably become permanent patients of his. Has a ton of experience and answers all of your questions not afraid to make himself available for future questions. Great experience over.

Was a pleasure working with Dan and got his recommendations after reviewing the issue. Was good recommendation to contact the retailer for specifications. Need to obtain torque spec for tightening of the bolts.

If I could go with fewer than one star I would. All messages said I would talk to a Lawyer, but the "expert" I talked to was not anything close to an attorney or an expert on anything related to my question about the eviction process. My question was a simple one about the documents and process needed to begin the process and all he tried to do was discourage me from what I need to do and said I would need to contact a lawyer (funny enough, that's what I was lead to believe I was already doing). When I asked if he was a lawyer, he said that's not what they provide, but all communication prior says otherwise. This was a complete and utter waste of time, and now JustAnswer is trying to keep my $60 after the very misleading information that was given all over their site and in their communication. I did not get what I paid for and now they are keeping my money after I cancelled less than 10 minutes after starting.

My 14 yr old terrier mix has a suspicious growth on his back. Today is Sunday. I chatted with a tech and she gave the info to the vet. I chatted with Dr **. I sent her photos and she diagnosed him quickly. It was easy peasy and set my mind at ease. I will definitely use this service again.

The vet was helpful and answered my questions promptly, however there was a surprise $65 charge when the site said there would be a $5 refundable charge. This review page is costing you a few stars. I had less than a 5 minute conversation. There is no more to say.

The person who answered the phone was calm and patient. She asked pertinent questions and waited while I ran to get answers for her. My little dog had eaten chocolate. The vet called back and was patient and gave me the information I needed. I am grateful. He was clear and easy to understand.

First time user. Randall was very helpful is getting my issue resolved. My living room slide would not come out and he told me how, and provided a user manual showing how to manually open the slide. He even gave me some pointers to prevent further issues.

It was quite an experience because I had never used this service before. I found the system easy to understand and move around on. The assistance was efficient and pleasant. I do have to reach out to a law office for legal transactions, however with the information I received today I know what direction to take.

Doctor on call was helpful and accurate and to the point. I have scratch my eye end he explained what to do and his advice was very helpful. I have followed his instructions and advice and made appointment with my doctor to follow up on his advice.

I feel taken advantage of. I did not intend to pay money to have an issue resolved. I demand that any fee collected be voided and/or refunded. I feel that this is a prime example of deceptive trade practices.

The problem wasn’t resolved, but that was because it couldn’t be. My range was built so that when the left burners turn on, the fan turns on. The technician was very aware of this and he wasn’t stumped. It was a good talk.

The gentleman was kind, friendly, knowledgeable and patient with me. He resolved my issue very quickly. I would definitely use this service again. I had installed a new HP 4252e Deskjet printer and printed the alignment page, but I could not get it to print documents from my computer and he helped me understand what I had done wrong and fixed my issue. Thank you very much!!

Drew informed me that the two Conair LED mirrors were defective when I got them, through no fault of my own and I can return them to Costco without the boxes. I was asked for my debit card for a $5 refundable charge. The tech charged me $65, my bank said it was a suspicious Charge and blocked my card and Issued a new card. This was kinda scammy.

Dr ** was amazing and very helpful and gave me solutions that I can incorporate. Definitely recommend her. I was able to ask her as many questions as I wanted and she addressed all my concerns and went out of her way to help me. Thank you again.

Very detailed response. Her caring thoughts were a tremendous help to my daughter for her loss. It was the same diagnosis but much more important detail that help my daughter tremendously. Thank you for this service.

Marcia

I am currently navigating an emotional and complicated situation. Debra was able to give me clear and concise legal information that allowed me to take the appropriate steps to get the documentation I needed for the investigation.

Called a magazine company to cancel a never requested subscription. They sent me to JustAnswer. Was informed that there would be a refundable $5.00 charge. Checking my accounts and find that they charged me $40.00 and set me up for a monthly subscription!!! On top of all that, went thru 3 different technicians (waiting 20-30 minutes each) and they NEVER answered my question!!! SCAM!

Andre was incredible. It was like he was looking over my shoulder. He didn’t stop until we were certain to understand that the issue was there was an electrical problem and it wasn’t getting electricity to the wall heater so I am going to work with my Electrician at this point.

The lawyer was very knowledgeable, kind and helpful. I was told what my next steps should be and what the other person’s next steps would be. Extremely helpful and kind. I had to correct something I told him, but he was okay with the information that was told to him.

Dr. Andrew was very helpful and thorough with explanations. He answered all my questions and gave me the possible reasons behind what I was experiencing. He gave me the advice and expertise that I needed to hear. It was very concise and got to the root of my problem. He made sure to ask fact finding questions to understand what I was experiencing.

Gave me relief of my worries. And good advice moving forward. Asked questions and took time to get as much information as possible. I would definitely recommend this app for any concerns about health. Don't hurt to ask when you're concerned. Worth the price.

I was recommended to use this service by Hallmark Cards... They said it costs $5... I was on the chat with Ren and got nowhere... Then he tells to contact Hallmark as they may have a problem... Then I see have a $43 charge on my credit card from them... This service is a rip off... They keep you hanging so it runs up a bill... And they don't even have to correct or fix the issue...

I contacted a online Doctor because of a stye under my eye and he gave me some suggestions for some relief until I can get in to see a physician. So I will take his advice and see if I find some relief.

The support was quick and accurate on how to cancel my subscription. I had a hard time trying to cancel my subscription on my own. No websites to fill in my information. Just a simple email to get the job done

My dog needed help, but I wasn't sure if I needed to drive the 2 hours to take him to the emergency vet. Andrey calmly talked me through things, asked relevant questions, and ultimately we determined together that he did not need emergency care. Thankfully this service was available as it helped ease my mind so I could concentrate on helping my dog recover.

Rohits was patient, kind, empathetic and thorough. He spent a couple of hours and gave detailed instructions, easy to follow. He did not make me feel dumb and was totally understanding. Now I know the process of backing up WhatsApp history.

Knowledgeable and spoke in easy terms I could relate to. Gave good advice and provided me with California law in relation to my issue with being overcharged by an electrical contractor. I now know my rights as a consumer thanks to Just Answer.

This was my first experience with an online appraisal service. Tara was well informed and very helpful. She was patient with me while I looked up the pictures on my phone and gave me the information that I was looking for. I would highly recommend.

Elizabeth will listen to all concerns and help you with all your needs. She’s patient and very nice. I wish everyone on this platform were the same. I highly recommend her. She guided me thru my necessities thoroughly, without losing patience since this was the first time in my situation.

My dog is having a medical issue. Via JustAnswer, I was able to speak with a professional vet promptly and discuss concerns about my pet. His advice gave us the information needed to monitor our pet and identify symptoms that may necessitate an emergency visit.

The help I got was very clear and precise but I was not tech enough to follow along well enough to get the results I was after. I will try again when I have help here. The steps I was asked to take were very detailed and needed to be followed in order, I was not able to do that.

John in Utah was a great help. We understand the issue with our fridge water dispenser. We have a temporary fix and will need to call a service tech when the micro bit ultimately fails on our 6 year old LG.

Steve was great to deal with. Very knowledgeable and informative! He connected me with a mobile locksmith and provided sound advice on other issues I was having with my Audi Q7. I would highly recommend him in the future.

Very helpful and knowledgeable. Had all the answers that could have caused the VA printer to quit. What I didn’t know was there was a $40+ fee, but it was worth it. Access was very easy and the printer now works. I was surprised that a new ink cartridge could be faulty

I contacted this company for support. Their response to the problem with my Simplehuman soap dispenser, via a technician. (LuisVO821) was nothing short of superb! He was courteous and fully understood the product, providing comprehensive and well informed answers to my questions. I followed his instructions to the letter and with his profound knowledge I satisfactorily solved the issue in hand. I am impressed and would fully recommend the use of this service to others. Thank you.

This process was so easy. Everyone was so professional. Highly recommend them. Answered all of my questions and certainly relieved the stress of what I was going through. Very quick response to my issue. One of the best decisions I have ever made.

I have two cats… one has severe (understatement) anxiety going to the Vet, so when she developed sudden diarrhea and I called for advice, (because she hadn’t been seen in over a year), they refused to give me any whatsoever. Not even to reassure me that if it was something new she had eaten (which it was), it should clear up in 24 hours (which it did). I received good advice when my regular Vet turned a blind eye… not to be soon forgotten.

The expert was knowledgeable and patient. I am glad that I used JustAnswer to solve my smartphone problem. The problem was solved with just a few keystrokes, but I wouldn't have known what to type without assistance from the JustAnswer expert's expertise.

This service was wonderful! I was able to speak to a vet within less than 5 minutes regarding my dog’s situation. He was thorough and patient. His help saved me from going unnecessarily to the emergency room. I would definitely use this service again and I would highly recommend it.

Service was user friendly, opted for a phone call and got a transcript of the call. Rio was helpful and answered all my questions. Was able to locate the reservoir that couldn't be found! Problem solved and Buick is silly for putting the power steering reservoir in that spot.

Your guy was totally helpful for me to figure out my washer water problem. He was kind, respectful, patient, and I felt like he knew what he was doing. I would totally use your service again as it helped me get my washer problem solved as we went through a process of elimination. Apparently I didn't have the water spickets on far enough.

I couldn’t find the information I needed to cancel subscription to a program I ordered online. They were able to give me the proper contact information and an explanation of exactly what I needed to do. I followed their directions and voilà, everything got fixed. Next time. I got a problem, I’m giving them a call.

Hello and happy new year! I would say that the technician was pretty efficient and understanding...he did look at everything. He did make sure that I wouldn't have any problem in the future. Totally recommend. What can I tell...I had a pretty good service!

Our first time using JustAnswer and L ** our Vet was very clear and to the helpful point, thank you! We need help with our Coffee girl regarding her first period and we received the best care for our coffee girl. We really appreciate the quick responses.

My dog ate a pear core, and I was unsure about what to do. The vet gave me information and calmed my fears. I was worried that I had poisoned my little dog, and had to induce vomiting. The service connected me quickly to a veterinarian. She was very knowledgeable and helpful! Thank you!

Submitted photos of Hummel collection plates. I have 17 plates in all in their original boxes with certificates. I didn't know the value as they all belonged to my late husband. I am very pleased with estimate of the collection and how to sell them.

They answered my questions quickly. I was unsure as to how best to answer medical terminology questions but received quick and thorough responses. They probably should have warned me against answering questions from possible unworthy sites.... "Just Answer" was helpful.

The expert gave me some good advice to pass on to my technician when he comes to evaluate the issue. So far, I can't do anythiing more about it myself, but hopefully the ideas this tech provided will help the technician who comes to my apartment in person.

I was having some eating concerns with my kitty due to stress and thankfully the that helped me Doc was thorough and thoughtful with her responses and even gave links for suggestions. Very grateful! I will continue to use this service in the future.

Brandon was very thorough, knowledgeable and helpful. He gave me step by step instructions to solve my problem. He determined the product was defective. I will be returning the defective product and getting a refund. This service is extremely excellent.

My dog aspirated some water. Given that it is the weekend and the Emergency Vet costs $2000.00 to walk in the door, I decided to try JustAnswer. The veterinarian (Eva **) I was connected to helped to allay my fears and provided useful, actionable help and information on how to provide appropriate supportive care for my dog. I will be monitoring my dog for the next 36 hours and following up with her regular vet on Monday just to be safe. JustAnswer may have helped keep me from overreacting and running up a huge bill for things I could do at home.

I was very concerned because I had given my cat revolution plus. I felt he had an adverse reaction. My cat became out of sorts and lethargic and went to sleep. I want to know if this normal. Once I talked to Dr. ** I was put at ease. The Dr told me what look for if it got worse.

I called to ask about a tick bite. According to the chatbot, I was supposed to get an actual phone call from a doctor but got a chat. When I responded to their question, I never heard back and it said the call was completed.

The lawyer helped us get the ball rolling on a criminal offense by a family member. My daughter stole her grandmother’s debit card in May of 2025 and granddaughter continues to live in our home and we fear that she might do it again. Lawyer George helped me see the importance of calling the police now and having it investigated.

The electrician was super helpful and reassuring. I feel confident in his answers and when I tried to make repair, it went perfectly. Before finding the service, I tried calling the manufacture of the piece of equipment that I was trying to use and was on hold for 30 minutes before I hung up. I had tried calling them again and was just sent to an answering service. I will use the service again in the future for any help or questions or reassurance that I need in any type of repair. The fee for help was well worth it. I will definitely recommend this to friends and family. Very easy to access and quick to answer.

The mechanic was very helpful and knowledgeable!! He had great input and knew exactly the right answers! I would highly recommend this site to everybody! Much cheaper than a dealership has to offer any individual! Very happy with the outcome on my situation! Thank you.

I was helped thoroughly, every question I had was answered in detail. Very patient and polite as well. There can be many questions that arise legally that we, the public, just don’t have the answers to. This was a wonderful tool to access for help. Affordable and fast. Highly recommend.

The online Vet answered all my questions and gave helpful advice. I was very satisfied with the advice about my shepherd mix's puncture wound. I did not want to drive an hour to her vet if not necessary during rainstorm, so it was very helpful to know I was doing right by spraying anti biotic spray into the puncture wound and allowing it to drain. As long as dog is eating, not feverish or lethargic, vet thinks she is ok. Will check again in a day or two.

Awesome experience. All my questions were answered successfully. So happy I used this service. Will definitely use again in the future. So glad I this is out there. The lawyer I used was extremely helpful and answered all of my concerns and was even able to start the draft of the letter.

Excellent just unsure if he needs emergency care. He just started to get sick all of a sudden. He's foaming white fluid from the mouth and he's whining a lot. He also has a spot on his ear that is white. He has been constantly whining all day long. He has been vomiting a lot.

I really appreciate this service! Not able to get to a Doctor right now and it came in handy!! Very empathetic and caring of my needs. Help me understand why I was going through what I am. I will always use this service when I need a. Doctor fast! Thank You.

I love the information I received. It’s just one thing. I need a Alabama attorney. They had me talking to one in Florida. He told me some great stuff but he in a different state but I felt really good about what he had to say. All good information and some.

All the response appeared canned and AI generated using key words from my interaction w/ the bot that took the info before interacting w/ the "ATTY". Deceptive pay schedule as well. Will not suggest others use. Want a refund, but they make it so time consuming and difficult, it appears all they want is the initial funds and could care less about return customers. Avoid!

I was told a $5 dollar charge was necessary to connect with someone to answer questions. I said yes then get a charge for $65. These shady scumbags charge the card after the call is made. Do not trust anything from these losers. I highly advise not to use this service.

I talked with a technician & he fully understood my issue. He asked questions & gave advice on how to fix the problem. I would highly recommend trying this website for vehicle issues. They connect you with a qualified mechanic based on the issues you are having. Fully satisfied with the quick response & advice. Thanks.

Suraj ** introduced himself and asked a few questions and then proceeded to tell me that he would be able to resolve my problem without difficulty. He then instructed me to unplug the TV. Wait a brief period of time and then plug it back in. That's all it took. He is my favorite technician now.

The vet handled my situation effectively and efficiently. My cat is doing very well now. I appreciated the help and detailed intervention!! Thank you! You saved my baby and gave my pet sitter something to consider with his blood sugar issue. I am very pleased!

Software technician Dharmender R was great. What wasn't great was the mind-numbing number of chatbots and live representatives I had to deal with in the hour before Dharmender got on the line and worked his magic. Also I was dismayed to learn that the refundable membership I bought isn't actually refundable. When I purchased McAfee virus protection, live customer support was included in the subscription. I will relay my disappointment with Just Answer to them. Maybe they will hire a more reputable firm to fulfill their customer service needs.

Chris ** was amazing. It was user error on our side. He asked the right questions, took his time and quickly found the problem. All works now. It would have taken me a long time to find. Thanks Chris!

Whether I’m dealing with a detailed technical question or just need a seasoned second opinion, JustAnswer consistently delivers. There always seems to be a knowledgeable expert available who explains things clearly and practically. I’m continually impressed by how quickly they respond and how hard they work to get to the right answer. No matter the topic, the experts feel genuinely invested in helping—and they’ve proven to be virtually unstumpable.

I was so scared to reach out. Ida was very helpful, sensitive and supportive. I didn't feel judged. I felt heard!! She guided me to take my time in this process. I needed to hear, as I was about to jump ship before I reached out for help. I greatly appreciate her Wisdom, Knowledge and Insights. I'm still waiting on some information that will help me to move forward more clearly.

Stephen was knowledgeable and helpful. Professional. Excellent service. He directed my how to solve my problem and I will follow up. He is experienced, personable and very prompt in responding to me and offering me options.

My expert was very efficient and helped with my questions. I just wasn't sure how to get the codes, about the passkey, etc. He was on the ball! He had my answers to me within 10 seconds of my asking a question. Next time I receive a gift card, maybe I won't stumble over it at all.

Well qualified financial and tax representative. Gagan is concise and often directs you to links that are pertinent to your question. He is very professional and answers the question and is a big help to sort out the subject matter. Amazing reference source.

Attorney ** was terrific. Very knowledgeable and a pleasure to speak with. He listened to my question followed up with questions of his own to clarify the details and then provided a comprehensive response. Definitely five stars!!

I was pleased with the response. It answered my questions. They were very patient with me as I uploaded the pictures, and I received an immediate response. I think I could get a lot of answers from Just Answer. I would definitely recommend Just Answer to my friends and family.

Just Answer did not tell me upfront whether I would be charged to use their site. I entered the problem I was having. After an exchange of questions and answers, they asked for my email address, which I gave them. A few questions later, I was suddenly transferred to a person from Technical Support. After a few questions from Technical Support, I asked a direct question: "Am I being charged for this?" The response did not answer my question and instead asked me another question without telling me whether I was being charged. At that point, I immediately clicked off the site. If they try to charge me, I will not pay them, and I'll use my resources to see that I don't have to. I don't trust this website and would not recommend it to anybody.

Derrick asked me last night "I'm not trying to sound rude but do you have a learning disability"?. That was very disrespectful and condescending. That is none of his business unless I want to disclose that. If you're not a people person and able to communicate properly, he should probably stick to fixing cars.

Suraj ** was fabulous. So kind and patient with me but I’m not a techie but it did matter to him. I need to reconnect my Alexa to Wi-Fi which to me is a feat in itself but he walked me through it and all's well.👌🏼👌🏼👌🏼👌🏼👌🏼

I was pleased with the way my concerns were addressed. Everything was addressed that I wanted. I would recommend your service to anyone. The answers were to the point and related to my concerns. Happily I did not have to go to the emergency room for more care. My symptoms did subside and I was able to sleep. Today I am feeling much better. If needed I will use your service again.

Dr ** was very nice and understood my issues and had some thoughts about how to handle it. He listened and suggested solutions to try including seeing a local Endocrinologist. I am pleased with DR **, his thoughts and suggestions. I would recommend this Dr to others.

JustAnswer connected me with a lawyer who actually answered my questions clearly and professionally. I didn’t get vague “it depends” fluff or pressure to book a full consult. I got direct explanations that helped me understand my situation and what steps made sense next. For quick legal guidance without jumping through hoops, it did exactly what I needed it to do.

Larry ** was very knowledgeable and kept his answer in layman terms so I could understand. Later had my husband read also. As we knew Attic insulation and air ducts needed to be done but, three quotes 5k, 10k, & 20k were so wide we were overwhelmed. Explained the approach we were taking and he complemented us.

Dr. ** was so knowledgeable and patient about my concerns, and he made sure I understood everything. He put my mind at ease, which is incredibly helpful. I would highly recommend him to anyone! Just Answer is a very time and cost efficient way to get medical assistance.

Thank goodness for the experts at JustAnswer. Somehow my Galaxy S9 phone system got corrupted and they helped walk me through all the steps to try and fix it. Unfortunately we couldn’t but they helped me make sure all my data, etc was backed up properly and then walked me through the factory reset. Andrew was exceptionally helpful and patient.

The service was fantastic. Especially in comparison with other 'expert' who did not know enough about 2025 tax code. Kevin provided clear explanations to determine based on our financials for taxes would qualify for EV credit. Ans, additional ?'s.

Excellent info given to me/. Kind, respectful manner. Just Answer needs to go back to the usual manner they had to report for an expert. Also stop the Robot Pearl, I hate HATE those and have no use for a damn robot.

Expert contacted me quickly and told me what I had to do to ameliorate the situation. This was done on-line and every inquiry was responded to in a timely manner. Just need to do a follow up with Vivint to schedule a technician. Nothing left for me to do.

The advice I received was useful and will assist in the preparation for the resolution of my situation. Mike was professional and knowledgeable; providing actionable guidance that will assist with next steps should I require further action pertaining to my matters.

I was having an issue with my car alarm causing a no-start situation. Narrowed it down to a dead key FOB battery (20 yrs old!). Installed new battery and got the car to start, but now check engine light was on and it ran rough. Went on JustAnswer and agreed to a $5 charge. Whoever I was chatting with insisted that I had a bad fuel cap or O2 sensor. Didn't make sense so I did the easiest thing- disconnect the battery for 30 mins. Voila! Runs perfect and no more dash light. One week later, checking my bank statement online and I see a $38 membership fee from just answer. Called the toll-free number and quickly got a no questions asked refund through the automated system. It's like they know why you're calling.

Dr. ** was friendly, compassionate, and also precise with his directions. It helped me a lot. Our small dog Soy Sauce got into 2mg of my husband’s THC Gummies and I had no idea what happened or how to treat it/if we needed to go into the vet. Dr. ** guided me through the symptoms to look for. He brought me so much information and calm, I am truly so grateful for his help and knowledge. If I could give this 10 stars I would.

He helped me. He made it clear too what was wrong. I will be working on that today. Did not think it was going to work but it did. He made me understand what to do and what was wrong with the air conditioning. Before it got worse. He spoke clearly. And was very polite and professional.

The communication exchange with the support admin was professional enabling me to provide details on issues. The technical support with TechAshu was also as good. Very knowledgeable and concisely guided me to the solution. 5$ for such a satisfied service is worth it.

William offered several great ideas to fix my dishwasher. I thought I had thought of everything to fix the dishwasher but William offered a few more. After trial and error, we reached the point where the outcome was obvious. I highly recommend William!!!

Fantastic service. I would definitely recommend and use again. The doctor was very patient and addressed all of my concerns regarding chocolate poisoning in dogs. My 90 lb Weimaraner stole and ate 6 oz of dark chocolate truffles. I was on hold with poison control for 20 minutes with no answer. In that time, I chatted with the online vet and was given an excellent diagnosis regarding degree of toxicity.

Very professional, competent, respectful! Colin was of great help.. especially now when baking is a daily "operation"! Very happy with his patience and prompt help! Thank you, Colin! I appreciate your help! Happy and Healthy New Year to everyone! Great experience!

The person was very nice and answered all my questions making sure I understood everything. I am most thankful and appreciative of the Just Answer person. In these days finding a kind person who is willing to listen and understand is not always out there.

Well, lesson learned. Don't be in a hurry on the web. I had a problem with my Panasonic microwave and did a google search. I scanned the first result and pansonic appeared in the url so stupid me I thought it was the Panasonic website. It wasn't. It was "Just Answer" As I went through prompts, nothing popped out indicating I wasn't in a Panasonic web site. The first strange thing to happen was a $5 charge to get help. I thought that was strange but I wasn't going to get picky over $5 and I wanted my issue resolved. So I continued. Nowhere did I see a message that I was signing up for a month at $65. Maybe I was in too much of a hurry so shame on me but signing up for a month at $65/month should be a lot more obvious than it was. I didn't realize I was charged the $65 until I saw it on my credit card statement. No receipt via email, nothing. Ok, I can chalk all the aforementioned to my stupidity.

Quick to respond. Tech was knowledgeable and extremely helpful. Checked on options for me and had several suggestions. Great experience…friendly and answered all my questions. This was a very good experience and definitely will be using them again. Thank you.

I got a new Fitbit for Christmas but because I had a previous Fitbit account, which had been deleted, I was having trouble setting up the new Fitbit. The tech figured out how to do it quickly and it's working great. He was very patient and understood the issue immediately.

TJ, Esq is Extremely knowledgeable and professional answered all my questions. Gave me detailed explanations that really helped me understand what how I should proceed with the situation I presented to him. I'm so glad that TJ Esq, was available and am so glad this service is available.