JustAnswer Reviews

4,924,561reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+1 more
Author picture
Edited by: Jon Bortin

About JustAnswer

JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.

Visit www.justanswer.com
Pros
  • 24/7 access to experts
  • 150+ categories
  • Get an answer in as few as 6 minutes
Cons
  • Monthly membership can be pricey
  • No lower fee for single question

JustAnswer Reviews

Filter by Rating

  • (5,742)
  • (425)
  • (133)
  • (139)
  • (1,472)

Popular Mentions

    How do I know I can trust these reviews about JustAnswer?
    • 4,924,561 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    2 featured reviews
    How do I know I can trust these reviews about JustAnswer?
    • 4,924,561 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 12 Reviews 1835 - 2035
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 10, 2025

    Dr. ** was very quick to respond to my request for a call. He was extremely pleasant, highly professional, and very knowledgeable. He is an excellent listener and was very clear when conveying information. I really appreciate Dr. ** and this service - great job!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 10, 2025

    This is a really great app & the Mechanic Techs are top-notch & have helped me with countless issues. I have & would recommend this website to everyone I know & to new people I meet in the future. I have also had some medical questions & were given great advice. In short, It's a great service...

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 10, 2025

    I was looking for info on what auto parts store filter was equivalent to a Kohler 747 motor OEM filter, and what weight oil to use. Moose gave me the links to find this information and I was able to find both the oil filter (STP) and 10W-30 Synthetic Oil at Auto Zone.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Aug. 10, 2025

    I used this service as a last resort to repair my Whirlpool range. After I went through the preliminary diagnosis with the chatbot, it suggested that I have a phone call with a human technician. The technician was courteous and very knowledgeable. He pointed out the electrical points that I needed to check and gave me suggestions on what the problem could be. All in all, a very helpful service!

    Thanks for your vote!
    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Aug. 10, 2025

    Great experience! I know enough to be dangerous but airheatman was incredibly patient and helpful. He walked me through the proper wiring and installer setup to fix my issues after installing a new X2p.thermostat. It was just a matter of entering the proper setting to heat pump but I would have never found it without help. It was 91 degrees in the house at my ranch in the Hill Country of Texas and cooling off nicely. Can't thank y'all enough!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 10, 2025

    My experience with this person was amazing! I have been going through a tough time and needed some advice, he helped me figure out what my next step to get out of my situation would be best and most beneficial for me. I would ask him for advice again 100%. Very kind and straight to the point. Very knowledgeable too. I enjoyed working with him.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 9, 2025

    Very helpful. Glad I wrote in. Answers were helpful and written in understandable terms. My questions were answered in a timely fashion. This is a good viable source of information for help with issues. Will utilize again if needed. Thank you. No.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 9, 2025

    Talked about a 1931 Dodge and frame and engine swapping. Amir confirmed ideas and had suggestions that made sense. Amir verified the years and make and model of the truck frames that would work the best as well. He also made sure that frame to body modifications would be required in anybody to frame swaps.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 9, 2025

    @Elizabeth, you’re the best thing that has happened to me recently. Unknown to you, you stepped in right on time and saved my situation! I truly appreciate your prompt response and your unparalleled professionalism. Thank you from the depth of my heart.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Aug. 9, 2025

    I had been trying to find information on a vase that was my grandmother’s - who made it, how old, approximate worth - and I came across this site. What a wonderful experience! Terra was so knowledgeable. All my questions were answered. I will definitely use JustAnswer again!

    Thanks for your vote!
    Verified purchase
    StaffRatesHonesty & Transparency

    Reviewed Aug. 9, 2025

    Eddy ** gives thorough and seemingly accurate answers. Other lawyers have been great on this site also. I think I get the most honest answers having lawyers on advisory basis since there’s no conflict of interest. In Routt County Colorado I’m dealing with a lot of judicial misconduct and lawyers there are understandably afraid to take me on a representative basis because they fear retaliation from the judges who have violated my rights, so with JustAnswer I can get honest answers.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 9, 2025

    Clear specific answers with recommendations on how to address my issue. While my issue could not be rectified immediately, I have an avenue for rectification. Secondarily, I had concerns about other ramifications and was assured there were none. Thank you.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 9, 2025

    I value your professional expertise and trust your judgment in handling my legal matter. I would like to share all the necessary details, documents, and background so you have a complete understanding of the situation. My intention is to resolve this matter promptly, fairly, and in full accordance with the law. I appreciate your ability to assess the facts, explain my rights, outline possible options with associated risks, and guide me toward the most effective resolution. Your advice and strategic approach will be key in achieving a just and efficient outcome.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 9, 2025

    The first doctor I was connected to was not helpful. Luckily, the person that connected me understood my frustration and interrupted to connect me to a different Dr. Dr. ** was great, immediately understood my problem and made great recommendations.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMaintenanceTimeliness

    Reviewed Aug. 8, 2025

    We have 5 TVs which all went on the fritz and had to have two Xfinity techs here to fix them. They did until two of them weren’t working the next day. I contacted Aruna ** at JUST ANSWER, and he managed to fix both TVs in about half an hour. If ya call Xfinity, it is normally an all day saga and not always a fix. It was a WONDERFUL experience with a wonderful gentleman. Good Bye, XFINITY!!!!

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 8, 2025

    This is a great service and the experts are real experts! I blew it with the first one. -- Not his fault since I closed conversation prematurely. The second guy hung-in there while I took a photo. How's that for service! Both considered the problem fully and gave best answers possible!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed Aug. 8, 2025

    Amedee answered all my questions and sent me several resources to find certified repair shops near me in the chat before our phone conversation even ended. I was able to make a repair appointment with a 5-star rated repair shop that can fit me in tomorrow.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 8, 2025

    It's was an good advice given by a nice guy. I wish that someone could represent me in court for I know nothing about court proceeding nor the law. I'm just a widow of firefighter and housewife. I may need someone in the future to give advice and how to deal with DMV issues. 2nd court matter is my boyfriend got arrested for disturbing court hearing, etc now in jail 2 weeks. PENALTY: 10,000 bond and 10 years. Your lawyer says no one in your employment can represent him. I am very very disappointed!

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Aug. 8, 2025

    Went smoothly and fast! Just make sure to clear the number they give you with your phone so it doesn't get blocked. Gave me a good idea of what I should do and the estimated price and ballpark of what I would make at auction. Grateful for the easy and price of the appraisal.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 7, 2025

    Brandon was great helping me diagnose my issue with a new water heater. He was patient, went into detail explaining things and guided me step by step through the troubleshooting process and even offered help again anytime. I'll definitely use this service again if I have any issues.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffResolution

    Reviewed Aug. 7, 2025

    The technician was very knowledgeable, pleasant & well spoken. She resolved my issue quickly with little difficulty. I was completely unable without her intervention to find the steps to cancel the subscription. I had been trying for 3 weeks to cancel this subscription that I acquired mistakenly. I had scoured the Guardio website for the way to cancel the subscription, but nowhere could I find the word “cancel”. Apparently the technician had some difficulty as well, but she was able to get it cancelled and I was satisfied. She was very pleasant & polite during the call. I would certainly not mind working with her again if I had another issue.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 7, 2025

    Exceptional Legal Advisor – A True Blessing! I can’t express enough how much Seth has been a lifesaver for me. Whenever I feel like I'm lost in the overwhelming complexities of the legal matrix, Seth is always there, offering guidance with clarity and precision. His advice is consistently sound, practical, and tailored to my specific needs. At this point, it feels like he knows me personally — he truly understands my challenges and knows exactly how to assist with developing effective strategies.

    Seth has proven time and again that he’s not just knowledgeable, but deeply invested in helping me navigate my legal matters. His promptness, thoroughness, and genuine care make him an invaluable asset, and I feel incredibly lucky to have him on my side. If you’re looking for legal guidance that’s both expert and personal, Seth is the one you need. Thank you, Seth, for being such a blessing to me!

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 7, 2025

    I had some concerns about some spots on a spine X-ray and concerns about surgery. Both were addressed in a reassuring manner. Highly recommend if you are nervous about something your doctor told you or just want some clarity. Don’t expect full diagnostics. That’s unrealistic and probably unethical, but for specific questions, this is great.

    Thanks for your vote!
    Verified purchase
    CoverageTechPunctuality & SpeedStaff

    Reviewed Aug. 7, 2025

    2016 Subaru Impreza wagon, out of the blue all passenger windows would not close. They were opened because of nice weather but failed to close. Only the driver's window is operating properly. Owner's manual is of limited help - only fuse #19 is associated with the power windows. I checked it, it looks fine, but replaced it anyway. No change. The service tech I spoke with was helpful, but not the type of problem I want to deal with late at night in the dark. Will let the Subaru dealer handle this.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 7, 2025

    Catherine did an excellent job helping us out with a very complicated legal issue. Her recommendations will help us, along with other information we have been able to glean will help us to make a better decision. I just cannnot thank her enough and I feel like your service is very important for those that need legal assistance in knowing which direction to go to make an informed decision. Understand, we were not given legal advice but legal definitions that cleared up some questions we had.

    Thanks for your vote!
    Verified purchase
    TechPriceStaff

    Reviewed Aug. 6, 2025

    I was not sure how utilizing this link would give me what I needed. I am impressed as to the simplicity and courteous service I received. Using a Structural engineer to answer my questions made a huge relief of what I as trying to confirm. I even was going to go back to my original engineering firm and that was going to be a lengthy conversation, costly and would take over 4 weeks for an answer. This "Just Answer" is awesome and I hope others will take advantage of this service. I can now proceed with the contractor.

    Thanks for your vote!
    Verified purchase
    StaffResolution

    Reviewed Aug. 6, 2025

    Ida was very professional and provided me with important and useful information for my situation as well as sound advice and suggestions which should be helpful in resolving my issue and having a favorable outcome to the predicament I am presently dealing with.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 6, 2025

    Our dog had eaten several chocolate donuts. After assessing the situation, the vet directed us to induce vomiting. Using hydrogen peroxide, we were able to help our dog quickly empty his stomach. Knowing we could safely use this treatment under the direction allowed us to avoid a life-threatening situation.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed Aug. 6, 2025

    These are very fast and easy to use to help with medical issues needing answers. Definitely recommend to anyone needing medical assurance when experiencing medical issues. As long as you give accurate info they will be able to assist very quickly. Great work.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 5, 2025

    Phil our technician was very knowledgeable and patient. His years of experience were evident as he methodically worked through problems with the boiler in our hotel property. In an environment like ours, time is of the essence, and it was extremely reassuring to have a professional to turn to. Highly recommended.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 5, 2025

    Joey made an good suggestion the use brake clean to spray around the area and find the vacuum leak while the engine was running. This truck is a little tricky because you have to lift the cab up and have the engine running to do this test. It is a good idea which I have not thought of doing until now.

    Thanks for your vote!
    Verified purchase
    StaffRatesFollow-Through

    Reviewed Aug. 5, 2025

    Legal Eagle did an amazing job by counseling me and telling what to do next. I really do appreciate his interest and legal advice. I would definitely want to contact him again. I feel he steered me in the correct direction and I will follow through with it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 5, 2025

    Very wonderful conversation. All questions were answered. She was very knowledgeable, polite, smart & treated me with patients as I am elderly. Very nice to see someone love their job this much. Brightened my day. Very lucky to have such a wonderful person to help us.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 5, 2025

    Mark was friendly, polite, and a good listener. And he offered suggestions and advice and knew exactly what I was asking. He answered all my questions and satisfied my concerns and questions completely. He was also very prompt. He called me back within a couple of minutes after doing some research. I enjoyed talking to him.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Aug. 5, 2025

    I live a good distance away from any vets much less an emergency vet and my small dog ingested dark chocolate candies. I got the number for animal poison control from the closest ER vet and it was double the cost to talk to someone for a consultation. I found Just ask on a Google search and decided it was worth it to try and I am very glad I did. Maria ** was very helpful and answered all my questions. I feel much better about my at home treatment for my fur baby after talking with her. Knowing I can go back to her if I have more questions makes it even better. I have already told friends and family members about my experience and will suggest this service to people.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 5, 2025

    @Mike ** was great. Answered my questions swiftly and politely. Made me feel a lot better about my current situation and my legal rights. Very easy-to-use platform. Would recommend if you need legal advice in a pinch. I will be using this platform again in the future should I need to.

    Thanks for your vote!
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Aug. 5, 2025

    Was messaged about my phone issue. Don't know how they knew I was having problem. She said one time fee 37.00 that I would get that back. I didn't make an account with them or subscribe. They didn't help with my phone problem. I after many hours figured it out myself but never got the 37.00 back. I've emailed few times with no return answer. I would like to be refunded and since truly I got no help I'd appreciate being refunded.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello MaryAnn,

    We're determined to address your concerns.

    We've refunded your payment. The funds are made available to the bank the next business day. However, the bank may take 3–5 business days to release the funds back to your account, depending on their policy.

    Please reach out if you need additional assistance.

    Regards,
    Vanessa
    JustAnswer Customer Care

    VanessaVC@justanswer.com or 1-800-808-0645

    Verified purchase
    Staff

    Reviewed Aug. 4, 2025

    Brandon helped me out tremendously! The little extra bits of information he provided me were VERY educational. He was also very polite, and professional, I give him the highest marks, and will recommend your service to others who may ask for advice.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 4, 2025

    The veterinarian I spoke to was very kind, and gave me a lot of great advice on what to do. I feel very grateful for all of their help. My cat has been throwing up after eating his meals and the veterinarian recommended I go to a hospital since there could be underlying gastrological issues that need to be addressed immediately.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffResolution

    Reviewed Aug. 4, 2025

    My attorney was very thorough and precise and educated on my question. I believe he helped me resolve my issues. He knew quickly the answers. I feel confident moving ahead. I also feel that I can ask further questions need be it. Thank you. Very quick to reply to my concerns.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 4, 2025

    Ray was very professional. When I had a problem understanding his answer, Ray, made to where I understood what I needed to do. Ray also gave me a link to where I could find attorneys in my area. I do appreciate all he has done. I would recommend this site to anyone.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2025

    The agent prepared me for the phone call to IRS that I still need to make in order to resolve my problem. He told me what to expect and gave me a link to the IRS that should help me ask the right questions to get my request approved. I received great guidance.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2025

    The lawyer responses are very thorough on guidance regarding what you can do next if your issue can be pursued further. The consultation doesn't seemed rushed, you can asked questions back and forth and you have the full attention of the lawyer during the chat session.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 4, 2025

    Michael answered my question exactly. He even included some written documentation for me. I was quite pleased with my conversation. So glad I reached out to JustAnswer. I am sure I will use Just Answer again for any legal issues I may have. Simple, quick and efficient.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed Aug. 4, 2025

    Just Answers 🟰 Just Perfect. Easy to use website and access information - Quick response for providing experienced and confident attorney, who was thorough, understanding, and extremely competent. It was a pleasure to work with this company, and I plan to do it again when I’m in need of legal advice for my property..

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 4, 2025

    The technician was kind and very knowledgeable. The Amana stove was losing heat. He determined its due to a heating element underneath stove that appears to be the issue, and immediately gave me a direct contact number for further assistance to rectify the issue. Thanks for all your help!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 4, 2025

    The vet was helpful but I had to wait multiple hours before anyone got to me, which could have been hazardous for my dog. That’s the only thing I would change is the punctuality of your messages to people. Thank you for the assistance. I will keep monitoring him.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Christina,

    We appreciate you sharing your experience.

    Most questions are answered in a timely manner, but response time is affected by the number of Experts online, question volume, and the difficultly of individual questions.

    If you have further questions or if there's anything else you'd like assistance with, feel free to let us know, and we'll be happy to assist.

    Regards,
    Vanessa
    JustAnswer Customer Care

    VanessaVC@justanswer.com or 1-800-808-0645

    Verified purchase
    Staff

    Reviewed Aug. 4, 2025

    Wow! ** - Antique Expert, was really great and fun to correspond with. I really had no idea what to expect, having never used such a service before. I am completely satisfied and will gather up a couple of other items I have that so I can work with this site to get information on them. The item I was helped with was an etching that I happened to pick up at a local thrift store.

    Thanks for your vote!
    Verified purchase
    StaffResolution

    Reviewed Aug. 4, 2025

    Helpful gave me peace of mind for my concerns. Was very firm with answers and being able to address everything I had to ask and my worries. I would definitely use again for any concerns, the doctor took all my information about my 2-year-old brother and used everything to help resolve my issues and gave me great advice.

    Thanks for your vote!
    Sales & MarketingPricePunctuality & Speed

    Reviewed Aug. 3, 2025

    I agree that JustAnswer is a scam! The answer is very generic and they charged $5 and then $45. I let it passed, thinking that it was a single time. It was deceiving with the charge. Then 1 month later, I see the recurrent change, that I was not aware that it is recurrent charge. I should have disputed the first charge!

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Thang,

    Thank you for reaching out to us at JustAnswer.

    We couldn't locate an account using the email address you've provided. Do you have another email address we could try? We can also locate the account with the following information:

    - Your phone number
    - Your order number
    - The first 6 digits and the last 4 digits of the card being charged. We do not need the whole number.

    - Your PayPal email address if you are being charged through PayPal

    You may send any of this information to me using the contact information below so I can further assist you.

    Regards,
    Vanessa
    JustAnswer Customer Care

    VanessaVC@justanswer.com or 1-800-942-4543

    Verified purchase

    Reviewed Aug. 3, 2025

    I felt that both experts were very reasonable and listened to my concerns. I appreciated the questions and the feedback that the experts gave me. I did not feel pressured or overwhelmed. I will continue by talking to my grandson. And by having him look at the options with me.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 3, 2025

    I am pleased with the way the attorney addressed my concerns. Sufficient information was provided to utilize. My concerns were addressed within a short period of time. The necessary actions to take were provided related to my concerns. I had a great experience and would recommend JustAnswer to anyone.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 3, 2025

    I was referred to a 2nd attorney and he answered my question quickly and efficiently. I appreciated the opportunity to chat with him. I would recommend the service to anyone who needs a quick question answered! Thank you for offering quick and affordable services.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffValue

    Reviewed Aug. 3, 2025

    I am very impressed with the expert that contacted me. He helped me by appraising my jewelry and even suggested what I could sell it for. This app is definitely worth the money. I get my answer very quickly, as in minutes not hours or days. I’m so thankful that someone created this. All my answers in one place.

    Thanks for your vote!
    Verified purchase
    Contract & TermsPricePunctuality & SpeedStaff

    Reviewed Aug. 3, 2025

    Did a great job. I'm going through a lot of stress of buying a vehicle that ended up cost me a lot of money and time. Helped me figure out how to go after this dealership. Was patient with my slow typing skills and carried empathy for the situation I was going through. He will be recommended definitely.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 3, 2025

    Our dog ate a poisoned mouse. The Dr asked all pertinent questions and assured me that everything would be fine. She was prompt in answering my questions and thorough to understand the situation. Our dog is also expecting puppies, and she assured me that the puppies should be fine also. Very much put my mind at ease.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2025

    Dr. Dan took his time to thoroughly answer my questions. He put into his dx all of the information and hx I provided. His response was very concise and clear. He used current & past medical symptoms and explained how they fit together for what I am experiencing now. He is very knowledgeable, professional & very personable and kind. He cares about his patients!

    Thanks for your vote!
    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Aug. 3, 2025

    I have gathered all the info that they had given me & I found where the batteries go. I replaced the batteries & the flashing battery light went off & I am good to go. Thank you very much for your help! I would recommend this to all my family & friends.

    Thanks for your vote!
    Verified purchase
    Online & AppStaff

    Reviewed Aug. 3, 2025

    I was extremely worried and distressed about my female dog, as I had brought her to local vet Friday evening and although not examined or looked at was given a worming tablet as remedy. But Penny my dog was getting worse and crying in pain which is most unusual and as no local vet on weekends in my location and was after hours for bigger cities. I found this site on line and described all Penny's symptoms, a vet was assigned to me and explained lots and I found relief "chatting" online to a professional and the advice was sound.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 3, 2025

    Very pleased with the answers. I will get back with him when I get some pressure readings. He was very helpful. Always glad to use JustAnswer. Their mechanics have always helped out. Good place to go when the shade tree mechanics need a little extra help.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 3, 2025

    Excellent advice. Right to the point. Gave me peace of mind with his answer. Would use him again. I needed to have this answered as I was very concerned about this financial problem and thought I would have to file for bankruptcy. My family depends on me as I am the rock that holds us together. Covid 19 was very trying on all of us.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 2, 2025

    Shane is very knowledgeable and knows his stuff. I will be making repairs by his advice. I will be ordering my part and installing, and when it's done and everything works well, I will get back in touch with Shane and let him know the end result.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 2, 2025

    Vishnu very clear and concise re procedure to follow. I felt right away I could get through the process he recommended and solve the issue. So that immediately made me feel less stress regarding the possible solution to my problem. I would have been extremely upset otherwise.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2025

    Thanks for the prompt service. I was very pleased with Melissa's ability to grasp what I was trying to say. She was cordial and patient with me. She apparently knows her business. Easy and pleasant to talk to. Give Melissa a bonus or a pay raise. So often people are just doing a job. Thank you again. Richard

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Aug. 2, 2025

    I wanted to attach the quilt guide to my 20+ year old sewing machine. I never used this attachment with all my years of sewing. My manual was no help so I turned to JustAnswer. No one was immediately available with help. I eventually fixed it myself. The help came 2 hours after I found my solution. However, I eventually did get a responsive answer.. But I would give it another try.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 2, 2025

    Great Doctor. He was not condescending or judgemental. He addressed my concerns appropriately and gave me good advice to not panic about my health situation. He also explained that information on Google can make anyone anxious about HIV and that the post exposure prophylaxis I am taking can still work to prevent me from developing HIV even if taken after 72 and a half hours.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Aug. 2, 2025

    This is the second time I've used Just Answer. Both times the "experts" have been knowledgeable, helpful, and solved the problem. The first time was a refrigerator; this time a clothes dryer. I'd use it again if I have a problem with an appliance. The only thing I dislike is not knowing in advance how much it's going to cost.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 2, 2025

    I am very pleased with what the Vet recommended for me to do about an issue I was having with my dog. The Vet was patient, understanding and gave me expert advice that I believe will help with my dog’s issue. I feel confident that if I use the step by step instructions the Vet gave me it will eliminate the issue I have been having with my dog getting fully potty trained.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 1, 2025

    Rohits, Was very patient with helping me with my husband's computer. We are both senior citizens and it takes us a little time to navigate the sections of the computer to resolve a problem. He was great! We hope we get him again if we have another problem.

    Barbara **

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 1, 2025

    She looked at the pictures I provided and gave a diagnosis and next course of action. She answered all my questions about how to treat according to my tank and gave me great advice about when to do water changes and what medicine I can use and where to find it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 1, 2025

    Barrister, was a big help on my questions I had. I have more legwork to do but at least it gave me peace of mind on what I can do to pursue this issue with escrow fraud. Looking for a lawyer now that could handle my case and answer more questions. Thank you.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Aug. 1, 2025

    Very courteous and fixed my issue. Pleasant to speak with and knowledgeable of the issue I was having with my Yahoo email account. He was very patient with me and I never felt he was in a rush to get off the phone. I would recommend his services to all my family and friends.

    Thanks for your vote!
    Verified purchase
    PriceStaffHonesty & Transparency

    Reviewed Aug. 1, 2025

    The answers I received, and insights were professional, accurate I believe, with empathy, genuine concern. Knowledgeable information. And very helpful to me in deciding my next step.. I felt my questions were not rushed, being answered. I felt was well worth the membership fee, and I feel this service was honest, and helpful.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed Aug. 1, 2025

    Matthew understood my question and made sure I had the video tool to fix my problem. He was patient with my description and asked the appropriate questions. He took responsibility for making sure I was comfortable with his answer. I felt empowered by his response.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Aug. 1, 2025

    I was looking for help with my dog's ear problem, I couldn’t get in with my vet till Monday and Emergency vets are so expensive! I was a little skeptical but Dr. Maria was great, asked questions and I sent a picture. And was quickly given advice on what I need for my baby!

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 1, 2025

    I was satisfied with the result of the outcome and speed of the service and the politeness of the the individual who provided the service well done. My issues was resolved with speed and politeness. I will definitely recommend your company to relatives and friends. Well done. I will definitely return back because of the high level of good service.

    Thanks for your vote!
    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Aug. 1, 2025

    AnnaMarie is very knowledgeable and was able to help me really fast. This was my problem for months now and I am glad that I get to fix it because of her. The conversation was fast and I did not have a hard time because she gave me clear instructions on how to solve the issue on my iPad.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2025

    I was impressed with the efficiency and accurate information at answering my medical concerns. It has truly helped me decide on the next steps in my healthcare. I liked that there was no line to wait in and that I could speak to a healthcare professional online.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2025

    The lawyers with Just Answer are a genuine blessing. You receive great advice and direction quickly. It's important to recognize that they are receiving a snapshot of information. The advice that I have received has been thorough and kind despite the circumstances.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 31, 2025

    Quick response; everything explained so that I could understand. Very good to work with - efficient employees; pleasant demeanor. I worked with several persons and all were very good to work with on the chat line. Answers were direct and very helpful.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 31, 2025

    Great communication. Professional person, I would recommend to anyone. This guy responds very quickly and professionally, every question he answers professionally. I really enjoy using this Just Answer program, it gives me full range of correct answers.

    Thanks for your vote!
    Verified purchase

    Reviewed July 31, 2025

    I was extremely satisfied with the answer I got from AJ. I totally recommend his advise to anyone looking for it. The question was a complex one, and I thought it was going to be answered in blocks however it was a straight answer with no bull. Thank you.

    Thanks for your vote!
    Verified purchase

    Reviewed July 31, 2025

    After checking the code as advised. I was given a description of the code in plain English. He advised what the code was and how to clear the code. I was also informed where the part was and what to check for. I was also advised that I may need to check the battery to ensure Re it was in good condition. This since it failed to start and had to get a jump. I was very satisfied with the service and if other problems come up I hope I can get the same mechanic.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 31, 2025

    Mike was so smart and informative. He really gave me a confidence boost that I was needing. He was always polite, never derogatory. I didn't know about this legal help until a close friend remembered how helpful they had been for her. I will be well prepared for my next meeting with my employer.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 31, 2025

    Quickly answered my questions regarding a quit claim deed and real estate excise tax. Elizabeth was friendly and thoroughly reviewed my documents. She also let me know I could favorite her to add her as a favorite so I could contact her again. Highly Recommended.

    Thanks for your vote!
    Verified purchase

    Reviewed July 31, 2025

    Received a lot of great information that I couldn't find anywhere else. Kevin knew more about my Mustang's engine and the Pro Super Charger, horsepower, RPMs that I could find in any books. Would use your website over all other sites.

    Thanks,

    Larry **

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 31, 2025

    I was having an issue with the Calendar app on my IPhone 14 Pro and Andrew H was able to help with a reset so that my appointments and appointment times were corrected and became accurate. Additionally Google was trying to aggressively force me into using it as my browser. Andrew H directed me through Settings to change some of the settings for Google so it would stop trying to force me into their realm. Andrew was very helpful, gave me a printed list of instructions for both issues which I saved to my note pad and can refer to if the issues arise again. I would highly recommend utilizing JustAnswer!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 31, 2025

    I realized that I have very preliminary things to do before further troubleshooting. I have yet to receive the vehicle back from the computer technician, I was describing what the computer technician said they were saying to the Just answer mechanic.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 31, 2025

    As Executor of an estate, I had question about my rights to continue a lawsuit filed by the deceased before his death. I received a prompt, knowledgeable, friendly response. This service has been useful in clearing some foggy as I pursue next steps.

    Thanks for your vote!
    Profile pic of the author.
    Sales & MarketingPriceOnline & AppRefunds & PayoutsTimeliness

    Reviewed July 31, 2025

    Advertised that it would only be the $5 refunded fee and then got charged $65 the next day even though I closed my account immediately after my questions were answered that day. Refused to give me a refund and claimed it was “prominently displayed on the website.” This is absolutely not true and this is clearly a trend because the company had a lawsuit filed against them for this EXACT same thing in April 2025.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Haley,

    We appreciate your concerns. Our records show that you’ve used our service in the past. When you returned, you were greeted with a "Welcome Back" message and the pricing details for submitting a new question. The 'join fee' was not included as it was already paid during your first sign-up.

    With our monthly membership, you get unlimited questions in over 100 categories for 30 days, and you can cancel at any time. Alternatively, you can opt for pay-per-question billing if that better suits your needs.

    Your membership has been deactivated, and there will be no further recurring charges. Should you need any further help, feel free to contact us.

    Best,
    Julie, JustAnswer Customer Care

    JulieWW@justanswer.com or 800-808-0645

    Verified purchase

    Reviewed July 31, 2025

    I never knew this system was available, so was pleasantly surprise when I found it. I believe all my questions were answered with knowledge about the condition and treatment of my dog that I described to her. She mentioned using a cough syrup that humans use--which I did not believe dogs should take. She then spelled out the specifics of which one I should use on my dog.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 31, 2025

    This was a very good experience. The mechanic was knowledgeable and insightful to the point of being one step ahead of me. I was surprised to find that online help of this nature was not only available but excellent. He provided me with the proper wiring diagrams I needed to see the information necessary to complete my electrical fix. Not easy for a home mechanic like me.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed July 31, 2025

    Dr. ** was great; the communication was aces. Will recommend to our family this site for their animal emergencies. Again, wife and I are really grateful to Dr. **. The whole staff was awesome, wait time for a vet was very minimal, and Dr. ** had our remedy of our lab's issue within minutes on what we needed to do. Definitely could not have asked for a more complete session that we could have understood and talked to us straight on what we could do for our lab.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2025

    Great help. After putting aside the phone the tech got right back to me. She was very helpful and offered to help fix things beyond the minimum. Anyway it is done and fixed. I was unsure if the site was reliable. And it is so I will use this again for sure.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 31, 2025

    Legal Eagle was a lot of help with my unique legal situation, and answered everything to a T. I will definitely will be coming back if any other problems arise. I didn't think that I could get legal advice via chat. Just answer starts off with AI but then transfers you to a real attorney after some basic information is gathered.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed July 31, 2025

    Nora was great. She answered my questions and gave me some good background information about the maker and gave me a value range for the doll. Since I am planning on selling it but was worried that it was altered this was extremely helpful. It took some time but definitely worth it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 31, 2025

    I needed an answer about a wild scrub jay that I’ve befriended and I received a specific answer to my problem. I needed to know why this bird was looking so scraggly and losing feathers. I was worried that she might be sick but the doctor explained that scrub jays molt from July to October and this is the last day of July so what a relief. Excellent service.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 30, 2025

    Our session was interrupted the first day because I had to go to a meeting. The second day I asked if Daniel was available, but solved my problem before he could reply.. It's a great service and I will use it again if the need arises. Thank you, Daniel! For more detail, read my last text to Daniel.

    Thanks for your vote!
    Verified purchase

    Reviewed July 30, 2025

    Blake answered all my questions and gave me the next step to pursue in solving my problem. Hope it works. Blake was trying to solve a check engine code, p0741 for a 2016 Honda CR-V problem. I didn't receive satisfaction from servicing dealer. Blake provided a better selection of options.

    Thanks for your vote!
    Sales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed July 30, 2025

    Just Answer is a racket. I would also say that about Uber as they transferred me to Just Answer for a $5 fully refundable fee. And the specialist was a joke. When I saw that they charged my credit card $48, I argued with them to get a refund. They supposedly have cancelled my membership but of course no refund. I would not trust them for anything. I have disputed it on my credit card account as well. Will have to wait to see if that goes through. Run, don't walk from these guys and any business who asks you to pay for their technical assistance. It's a scam!!!!

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello,

    Thank you for reaching out to us. After a thorough search using the information provided, we were unable to locate an account associated with it in our system.

    To assist you further, could you please provide us with the phone number or email address that was used during the registration process on our website? With this additional information, we'll be able to locate your account and address any concerns or inquiries you may have.

    Looking forward to hearing back from you soon.

    Best regards,

    Angela, JA Customer Care

    AngelaWS@justanswer.com 800-808-0645

    Verified purchase

    Reviewed July 30, 2025

    Doctor answered my question after telling them what the issues were. I was very pleased with the assessment and feel better that I can manage this injury at home. Justanswer was a great service and I will definitely be using them again for any other minor medical conditions I face in the Future

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 30, 2025

    Dr ** was very helpful and after sending a picture I’m confident that I got it all taken care of. She recommended the care needed and now I’m sure all is going to be better and if in a few days it’s not better I can get back to her.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 30, 2025

    The person answered all my questions, gave me so much important information to help me along the way that I hadn't thought of and he also made sure if I had any further questions to feel free to call back!! Amazing help!! I would 100% recommend them! Thanks for my help

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 30, 2025

    I had a dead 2020 Ford Escape Hybrid one evening. I was concerned it was the battery. Judah was able to confirm that for me and gave me good advice regarding charging the battery, jump starting in the future and battery replacement options. Very helpful and efficient. It was after 9 PM in the evening and he responded immediately. Very valuable to me. Thank you.

    Thanks for your vote!
    Verified purchase
    MaintenanceStaff

    Reviewed July 30, 2025

    I was connected with three staff members, all very professional & helpful. Matthew walked me through the issue with much detail to fix and to keep this from happening in the future. My issue was simple to fix, but not if you don’t have the knowledge. The experts are there and can get you back on track with much relief! Thanks.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed July 30, 2025

    Discussed the latest changes in OBBBA and whether pooling of employers is now allowed. It was suggested that I wait until the IRS has had a chance to issue their own interpretation about the changes made in OBBBA. This is not an effective tool for a customer-focused company to be using.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffRates

    Reviewed July 30, 2025

    I was in a panic at 2:30 a.m. Kitten was acting odd and felt warm. He had licked flea med 24 hours prior. I did a Google search on the possible reactions and was very concerned. "Just Answer" popped up with a chatbot and I started engaging. Quickly saw great Trustpilot rating and continued. My phone blocked the vet call as spam so we continued online. Wonderful and quick back & forth to discuss possible cause and supportive care. Being a rescuer, I had fluids and antibiotic and was able to start helping this baby feel better. Vet was great, wonderful advice, easy to follow and compassionate. I will definitely use this service again and will tell my other rescuer and pet friends about it! THANKS for the peace of mind, Dr. **, and support in an otherwise scary middle of the night experience!

    Thanks for your vote!
    Verified purchase
    MaintenanceStaff

    Reviewed July 30, 2025

    It appears both units are defective and I have been advised by the company to dispose of them after they watched the videos. I was advised by Tim to use a Q-tip to clean the pin holes and slightly bend the pins outwards to see if it makes contact. Tim was very responsive and helpful. I'll give his suggestion a try to see if that turns the bulbs on. If not, I'll just have to recycle the units. I would not suggest ordering this product. To have received the original unit and the replacement unit as defective merchandise is very disappointing and frustrating.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 30, 2025

    Randi was amazing. He hung out with me while we went through each step of the process of removing the old GFCI, which I actually had to cut off then exposing the necessary wires at a length that worked …. Figuring out the wires and may finally getting them in. I sent pictures along the way and he was just fantastic.!! And it’s working again!!!!

    Thanks for your vote!
    Verified purchase
    StaffRates

    Reviewed July 30, 2025

    My manager downgraded my rating citing my FMLA absences caused problems at work because staff needed me. I was advised that this is illegal and I can file a complaint to Dept of Labor. She was very knowledgeable and grasped the situation very accurately. Also a great sense of humor and helped me understand my rights.

    Thanks for your vote!
    Verified purchase
    TechStaff

    Reviewed July 29, 2025

    Had rear brakes replaced with 17% left on the pad life, the front was 50%, after driving 1500 miles the rear was 98%, the front was still 50%, he explained to me the front brakes are more heavy duty than the rear brakes, that is normal wear, I’ll have them checked when I have the truck in for service, the service tech was very helpful….

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed July 29, 2025

    The lawyer was quick, clear on each aspect of the document. What was correct and incorrect. Gave steps on how to verify the document and have the proper paperwork for the courts to verify that I did follow the correct procedures. The error was not mine. I am very happy with my service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 29, 2025

    Answered my questions in detailed. She gave me concrete examples and concrete definitions more than looking online would. Defined and quantified gray area subject words. Normally looking up online would not clarify these kinds of words. Also gave me best and worst case scenarios. Would recommend this to friend and family members.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed July 29, 2025

    Wow! I am very impressed and happy with this app. David was very professional and helpful. Hire more people just like him! I will definitely use this service again. It was pretty quick and easy to use, especially for an old gal like me. Thank you and talk with you again soon!

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 29, 2025

    Discussed VSA module issues and some troubleshooting, also received cost comparison for used vs new pricing on the module; tech was knowledgeable as well as prompt in replying to all questions and concerns - my problem is not solved, but I have a better idea of what is potentially wrong, and a few steps to try before slapping a very expensive part on the car.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 29, 2025

    Attempted to send money via Venmo. Investigation into the issue revealed bank account was locked due to fraud attempts. Wasn’t any issue with Venmo. Problem resolved through communication with banking facilities. No further issues detected.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 29, 2025

    I am very pleased with the advice I received from the veterinarian. Each of my concerns and questions was answered in an informative and detailed manner. I would recommend this service to everyone. It's comforting to received advice from a professional without having to leave your house. Speaking with the veterinarian gave me different options and treatments to pursue.

    Thanks for your vote!
    Verified purchase

    Reviewed July 29, 2025

    I wasn’t sure about this at the beginning because not everyone is truthful about what they can do. I have asked several different experts and usually over the weekends or at night. I have not been disappointed once. It’s great peace of mind having this resource at my fingertips. I can’t say enough about the positive experience I have had every single time.

    Thanks for your vote!
    Verified purchase
    MaintenanceStaff

    Reviewed July 29, 2025

    My lawn mower has a rattle when drive is engaged and wanted to know if the rattle came from the motor or the drive. After discussing with the expert, and troubleshooting a little bit, we determined I needed to do a little more troubleshooting myself on the mower (which he guided me through) to determine where it was coming from. We then discussed what actions to take, depending on if it came from the motor or the drive. I am very happy with the expert, his knowledge and his help in getting me to the point on knowing what to do to fix the problem with my mower.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2025

    The attorney provided an outstanding legal review of my Pre-Hearing Procedural Clarification Memorandum and followed up with a revised draft that was clear, strategic, and polished. They demonstrated deep expertise in EEOC procedures, jurisdictional rules, and federal employment law. Their feedback was both encouraging and constructively critical—pointing out areas for clarification, technical risk, and tone refinement, all of which helped strengthen my case. I especially appreciated their ability to distill complex legal concepts into practical, actionable recommendations. Their work not only helped me refine my submission but also gave me more confidence going into the next stage of the EEOC process. Highly recommend for anyone dealing with complex federal-sector EEO matters.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2025

    I was concerned about food my dog ingested and contacted the service to consult. The Vet was very helpful in providing concise and helpful information for my questions and concerns! In so she provided with reference information that alleviated my concerns. She provided follow up information that gave me directions in the event that I needed to reach back out.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 29, 2025

    Lost power to boat while running. My tech walked me through steps to test and diagnose the problem. The boat is back and running in top condition. It ended up being a simple fuse issue. Thank you so much for the help!!! Saved me a ton of money. I will use this service again in the future.

    Thanks for your vote!
    Verified purchase
    CoveragePunctuality & SpeedMaintenance

    Reviewed July 28, 2025

    My Roadking sputters or runs poorly at maintained speeds but runs really good when the throttle is twisted, I had replace the fuel pump and pressure regulator, The Mechanic gave a roadmap to look into and cleared up things I wasn't sure of, which included getting the fuel pressure checked by a correct fuel pressure meter, and to check connections and wiring associated with throttle positioning.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 28, 2025

    Quickly connected to a vet she was very helpful and professional. Luckily, my dog was weight was enough that one grape not hurt her. One grape for every 10 pounds of weight for toxicity. Dr Eva ** said I could ask for her again if I had any problems, when she is online.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 28, 2025

    I talked with a lawyer and she was nice, helpful and explained everything so I could understand if I have any more questions. I would like to use her again. I contacted her through the web. She told me there is also an app which I didn't know. Thank you JustAnswer.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 28, 2025

    Everything went perfect. Very good. Service was courteous. Informations very well detailed, the recommendations of agent and choices were very well explained. We felt very comfortable during our searches with the agent. Agent was very pleasant, was attentive to our needs and request. Understood very well what we were looking for. Very nice experience as it was our first time. We recommend the service. Very happy. Best regards.

    Thanks for your vote!
    Verified purchase

    Reviewed July 28, 2025

    She was very precise in her answer, and I was completely satisfied with her answer. The end result was that I would have to file next year's return to receive my previous federal w/h. She was pleasant in her answer and was very nice to chat with. I would recommend her to continue with her career.

    Thanks for your vote!
    Verified purchase
    Billing

    Reviewed July 28, 2025

    Billing issues on suspicious medical billing, had to get advice on where I could start to investigate if there was fraud or billing error on their behalf. I received sound advice. I will proceed with what I was advised and take strong measures to deal with this issue. Thanks for the info.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed July 28, 2025

    I tried to place an ORDER of BOOKS. I needed to CHANGE to another Credit Card. The ThriftBooks form would not allow me to make the change. My credit card ZIP code is DIFFERENT from my home address. Again, the form did not provide a way to do it. I NEED a LIVE PERSON to HELP me place my order. Thank you.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 28, 2025

    I needed to cancel an app and was having problems doing so. Technician was able to do it in a very short time. I had been trying to cancel for several days but was not able to. I just needed to provide my name and email address, which I was assured would be used for no other purposes.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 27, 2025

    My 12 yr old Trixie is having a very difficult time since new fur baby joined household. She acts like she wants to eat the little one when she sees her. Kidding and batting at her. Older kitty is 15 lbs and new kitten 3 lbs so I’m on alert. I keep the separated for the most part and never together especially when I go out. Drs suggestions were right on target and he added one my Vet had not. Kitty **. I’m going to try them. Thank you for all your help.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 27, 2025

    My Shih Tzu seem to be very sick. I asked for help with my 15 year old Shih Tzu. He suggested an Emergency Clinic. I used the online service to take him to an Emergency clinic in my area. After we got there he became more active. It was an upset stomach. He must have eaten something Not for him.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 27, 2025

    I called because I was having some swelling and hives all over. The doctor spoke with me and had me immediately onto the ER or urgent care. I chose the ER bc the urgent cares aren’t open here as late. This was good advice. The ER doc ended up treating me with IV meds and whimpers which I received rx for **. I appreciate the advice received in furthering my care.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 27, 2025

    My five year old LG front load washer won’t drain and is still throwing an OE error code, even after I installed a new drain pump. I need a new part. The Tech was extremely helpful providing the part number, and where to get it and how to install it. He was Very professional and courteous. He Answered quickly and precisely.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 27, 2025

    Quinn was excellent. I need to continue the conversation with him. He is well versed in boat motors and has a lot of experience with boat motors. Please advise on how you do that. I still need to continue our conversation because I still have more that need answered by Quinn. Thank you. Maggie

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed July 27, 2025

    Your mechanic listened carefully as I told him the issues I was having and gave clear instructions on how to resolve the issue. It appears the battery that I changed in my FOB was low quality, but he showed me I could still start the car by pressing the FOB directly on the start button. He then recommended a better brand of battery. I was expecting to have to have my car towed to my mechanic, and instead, I had the problem identified quickly and at practically no expense!

    Thanks for your vote!
    Verified purchase

    Reviewed July 27, 2025

    It took a bit of time for the doctor to answer my questions but she did and I appreciate that. I needed to be seen in person by a physician and I decided upon her advice to go to the nearby emergency room. I didn’t want to go unnecessarily. I had a cat bite that was getting infected and, in her opinion needed treatment before the weekend was over. I think my age and the fact that I’m diabetic influenced her recommendation.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 26, 2025

    Originally Tony struggled with trying to help me out. My remote would turn on for three seconds and then go off. My motor was not sending a signal. Tony, took the time to talk to somebody else who suggested that maybe since I had two batteries in a series, maybe one of them was bad, I went and got a voltmeter and checked it and that is what the problem was.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 26, 2025

    While I read bone broth with no sodium is good for dogs I failed when giving it to my Chihuahuas to notice the ingredients had garlic and onion in it at 7am!!! I reached out to JustAnswer and immediately got help. My concerns while valid were quickly put to rest & I was able to know my dogs would be fine. Would highly recommend.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed July 26, 2025

    Although the experience was good, the advice wasn't worth $44. All he was given me advice. He was very professional and knowledgeable, but again was the advice worth $44, No! I think that people should not be taken advantage of. In the future your company should not be allowed to charge someone that kinda of money just for advice. You cannot justify your company's actions for the charge.

    Thanks for your vote!
    Verified purchase
    StaffResolution

    Reviewed July 26, 2025

    He not only addressed the issue but he explained in detail how he got to the solution. Will definitely use this service again when something else comes up. It is nice to be able to get access to experience technicians when the needs arise. Had to go through 2 other technicians before finding one that knew how to address it.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 25, 2025

    Loops over and over so it is disconnected. My son will be here tonight and tomorrow. I have the number to call Dish support. I will have him call tomorrow 7/26/25. I believe the hopper needs to be replaced because he did all of the technical ways to solve the problem when he was here last week. He will be able to give you the best information available. He knows more about it than I do.

    Thanks for your vote!
    Verified purchase

    Reviewed July 25, 2025

    Low fuel pressure. Will change fuel pump and pressure regulator. Spent a lot of time trying to figure it out myself. Changed a lot of parts. Just needed someone with a little more experience I guess. Ted did a great job explaining how my system was one of the first models and how it was upgraded to run a lift pump in addition to the main fuel pump. Thanks again.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 25, 2025

    The door to our microwave would not open. We were told that unit is around 20 years old so parts may not even be available. James told us to remove the unit but we're 78 and will wait a week until the appliance repair company that you recommended can come for a house call.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 25, 2025

    The technician tried to connect with me at least twice. Unfortunately I was called into a long meeting with no phones allowed. When I was finally available my issue was fixed. Apparently the tech was able to correct problem. When I finally could check my computer all systems were operating properly.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 24, 2025

    I would not hesitate to use this service again. It was easy to access and quick to respond. Doctor was very helpful and knowledgeable of my situation giving me sufficient information to proceed with my healthcare. The doctor was very knowledgeable and helpful. I would recommend this service to a friend. I was very surprised that the doctor knew exactly what I was describing to her.

    Thanks for your vote!
    Verified purchase
    Contract & TermsPunctuality & Speed

    Reviewed July 24, 2025

    Waiting for instructions on how to find a local employment attorney, which Ben said I should receive. Hopefully I can get a resolution before I need to sign severance agreement. Thank you for your time.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 24, 2025

    It is a good place to go if you need answers about USPS. Very friendly and courteous. Answers your questions quickly. The only thing I don't like is you need to pay them a fee monthly, which I didn't need. All I wanted was a quick answer to one question, which I got, then I cancelled my subscription.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed July 24, 2025

    Professional and very helpful. It matter what they do. Thank you everybody. Especially Mr. ** was very friendly, God bless him. It's good place to get answers for lot of different questions. I would recommend to anybody. And it's reasonable price. Most of lawyers asking for lot of more. I know I would use it in future. Thank you guys for help, and God bless everybody involved in my situation. I would tell everybody about this app...

    Thanks for your vote!
    Verified purchase
    CoveragePunctuality & SpeedMaintenance

    Reviewed July 23, 2025

    The problem started suddenly after years of use with this photo scanner. I really did not want to replace the machine, as every other function works beautifully. After an hour's wait to find the right Just Answer expert I was connected with Priscila who worked me, step by step, through problem-solving and then the installation of a new program. Not only am I back in business, I was provided with a summary sheet of instructions. I am very impressed with this service; thank you!

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed July 23, 2025

    This company is 100% a fraudulent scam. Anyone leaving a positive review is probably either a bot or paid. I made a one-time $5 charge to ask a vet question. I never read or agreed to any subscription. I never received an email from them, a log in or account number, nothing. The following month I got a $29 charge to my account. I called and canceled. Next month that account was charged again along with my business account, a card in which I NEVER provided them and I certainly didn’t sign up for a second account.

    I was very clear I never wanted an account with them to begin with. I’ve spent the past 5 months getting fraudulent charges from them, calling and getting refunded and assured it won’t happen again. I have documentation of all the confirmed cancellations and the continued charges to my bank. Beyond outrageous, they can get away with this! I am not alone. After researching and looking them up on BBB, they have a huge number of complaints and being sued over same issue!

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Tiffany,

    We’re here to assist you.

    We were able to locate two accounts associated with the information you provided. We’ve cancelled the memberships on both accounts and have also refunded the associated membership payments. The funds are made available to the bank the next business day. However, the bank may take 3–5 business days to release the funds back to your account, depending on their policy.

    Please reach out if you need additional assistance.

    Regards,
    Vanessa
    JustAnswer Customer Care

    VanessaVC@justanswer.com or 1-800-808-0645

    Verified purchase
    Punctuality & SpeedMaintenance

    Reviewed July 23, 2025

    I installed a newer display in my instrument panel. Needed assistance with why my multi display would not work. Problem solved quickly and professionally. The only issue I had I did not know that there is a monthly membership fee of $42. I never saw this prior to signing up. Could be my error but very disappointing.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 23, 2025

    Our house cleaners activated the child lock on our Kenmore oven and we had no idea how to remedy the situation. We had tried unplugging it and turning the power off, with no luck. We even left the power off overnight. The oven door was locked and none of the controls would respond. Just Answer gave us the solution quickly and it was an easy fix. Thanks!!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 23, 2025

    I received a very quick response. The initial AI contact and eventual technician were both helpful and respectful of my time. I was asked several questions and given some additional things to check out. The advice I received lead to me figuring out the issue. I would use this service again. Thank you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 23, 2025

    Answered all my questions. Unfortunately I need to find an employment attorney in my state. I also want to cancel my 7 day trial. She was very knowledgeable and understanding. I would have like to be referred to an attorney in my area rather than just answering questions. I would still refer to a friend however a $60 monthly fee is too much.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 23, 2025

    2 items if I could Mail together. I got answer very quick. Both parties were very pleasant, listened, ask questions, and answered.. I would recommend using the chat, you get answer faster than a phone call.. Amazon is very accommodating, and has the best people.. A very good company and employees.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 23, 2025

    Nyanna was a competent Expert Advisor. She LISTENED TO WHAT I WROTE AND TO MY NEEDS. She said she would call me today to FINISH HELPING ME WITH MY RETURN. It has been a TOTAL NIGHTMARE WITH ZOLUCKY RETURNS! I felt confident that Finally I found an expert to make my return to ZOLUCKY POSSIBLE!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 23, 2025

    I was having trouble using the diagnostic tools provided by Dell and their chatbot switched me over to JustAnswer. - this was not my original intention. When he finally arrived after about a 20-minute wait, the IT expert's answer was quite simple. Nevertheless, it was good to get my own judgement confirmed.

    Thanks for your vote!
    Profile pic of the author.
    Sales & MarketingPrice

    Reviewed July 23, 2025

    Do not use this website for anything. They are completely deceptive and charge you a monthly fee of 55 dollars and put in fine print it is actually a monthly membership. They take advantage of seniors who cannot afford this thinking they are just being charged once. They are a scam organization and will steal you blind.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Abbie,

    We're sorry for the experience you had with JustAnswer.

    We have cancelled the most recent charge. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.

    We have also issued a refund for the other membership charge. The funds are made available to the bank the next business day. However, the bank may take 3–5 business days to release the funds back to your account, depending on their policy.

    Please let us know if we can assist you further.

    Regards,
    Vanessa
    JustAnswer Customer Care

    VanessaVC@justanswer.com or 1-800-808-0645

    Verified purchase
    Refunds & PayoutsResolution

    Reviewed July 23, 2025

    The reset button on the integrated Tumi lock on my suitcase could not be pressed, so ultimately I could not reset the combination or open the suitcase. Charles took me through all the possible troubleshooting steps and I was able to resolve my issue. I had given up and was planning to return it where I had purchased it. Just Answer was able to connect me to the right person for the job.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceCoveragePunctuality & SpeedMaintenanceBilling

    Reviewed July 23, 2025

    I had a question about a weed whacker that wouldn't run properly. JustAnswer popped up on my browser and said that I could join their service for $5. So, I gave him my credit card number and after they've deferred me to a manufacturer "expert", I waited over 2 hours for a text reply. I commented that the wait was unacceptable and left the site. They did reply to my email saying they had an answer, but just recommended I replace the whole carburetor on my weed whacker and billed me $55.

    Thanks for your vote!
    JustAnswer
    Response from JustAnswer

    Hello Mitch,

    Thank you for bringing this to our attention.

    We understand the importance of having clear information, and we’d like to help clarify things for you. When a customer posts a question on our platform, access to the service is available exclusively through our membership program. To proceed, enrollment in a monthly membership is required. This membership is set to bill automatically to provide uninterrupted access to our services. During the sign-up process, you would have encountered a message similar to the following: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png

    Please note, the screenshot is a sample and not specific to your transaction.

    On the other hand, we'd like to get you a 2nd Opinion on your question, free of charge. Our team will take action, reaching out to the Expert community and connecting you with the most knowledgeable Expert in the field. Once a new Expert is on board, you'll receive a notification that you have a new response waiting. All you'll need to do is wait for us to deliver this experience. If this sounds like a good option for you, then simply let us know by replying to this email address below, and our team will take it from there.

    No matter what your decision is, we're standing by ready to assist you. We look forward to hearing from you soon.

    Regards,
    Bella
    JustAnswer Customer Care

    BellaIS@justAnswer.com or 1-800-808-0645

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 23, 2025

    Technician was professional, polite, patient and a good listener. He solved problem quickly. I received note results of dna test were available, but I could not find the results. The technician found results and sent them to my email. Although I have a hearing impairment, he spoke clearly so I could hear him ok.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed July 22, 2025

    The vet assured us she was not over dosed and the dosage was correct for her weight. The vet said it should wear off in 10-12 hours and she should start coming out of it. She did. I contacted our local vet this morning and they made a note in the chart, that those meds hit her hard to adjust dosage or a different med when she comes in for nail trim and anal gland to be expressed next month. Our Bassett hound is 12 yrs old and never really had to take much medicine her whole life. They recommended taking the meds 2 hrs before her appointments to calm her nerves. She had only had the medicine for the first time last month and in guest dose I only gave her 1 ** and 1 ** since I didn’t have 2 hrs to give it before the app. This visit I gave full dose 2 ** and 1 **. I guess that was just too much for our girl, she is better today, but still a little sleepy. Thanks!

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed July 22, 2025

    The electronic file was not showing my full tax form submittal. Will resubmit as soon as is possible. Rick was very helpful in explaining what likely went wrong and he provided a clear explanation of how to correct this issue. Rick also provided me with a written summary of what needs to be done to finalize this tax return. Thank You!

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 22, 2025

    Service was quick and on point. Saved a significant amount of research and hassle. Also, avoided bringing in very expensive dealer-level help. Kept me on budget and on time. Timely answers and accurate info. Will look forward to using Just Answer many times in the future. Access to product-specific quick answers is a game-changer for my business. Happy I finally opted to use this service to keep things running on schedule. Many Thanks to Just Answer. Thanks.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 21, 2025

    I was called out to look at a recliner chair issue and as soon as I turned the chair over I noticed two wires had come off of the soldered connection on the connection board. Question was which wire (black or white) went onto which terminal. Tim G was able to send me wiring docs that outlined the black, or load wire, needs to be in terminal AC1. Problem fixed. Chair functions flawlessly now. Seems as though there was insufficient length in that connector and the wires ripped themselves out.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 21, 2025

    Was able to answer some questions and give advise on otc items that might help. Recently had mri and a eeg but no results yet, I am in a different state. The dr listened and asked really good questions and gave good basic advice. Would feel comfortable using her again.

    Thanks for your vote!
    Verified purchase

    Reviewed July 21, 2025

    Robert is the man!!! We went through a few possibilities of why my fridge was doing what it was doing….then PRESTO, bingo.. bango…all is good. 👍 👍 If you’re ever in need of just about anything go to Justanswer.com…. Questions about doctors, lawyers, plumbing electrical, mechanical you should be able to find your answer.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 21, 2025

    I couldn’t update my security suite antivirus database. Could not uninstall the security suite using windows. I was finally able to uninstall all F – secure products and reinstall the security suite. I had to retype the issue multiple times to multiple technical representative experts. Would have been much easier to discuss over the phone once rather than multiple times over chat messages. Unfortunately, this took over a month to get resolved.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 21, 2025

    The expert, Scott I spoke with, was patient and knowledgeable and took extra steps to try other options as well, but my icemaker still has an issue which I was told it might need a hands on repair person. I have done one more option he suggested and am waiting on results. Thanks.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed July 20, 2025

    Had a weird request and they were wonderful. Walked me through what I needed to do. So patient and my issue was completely resolved. So thankful!!! Highly recommend. He walked me and my friends through the process of fixing my truck. Very patient. I can't thank you enough. Saved my sanity!

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2025

    He was yes explanatory on my situation and what I have to do to try to solve my problem so I'm seeing my notary this week to see if she drew up the papers for me to give to her as soon as possible so that I could get it done and over with.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 20, 2025

    Dr. Jeanne ** is the best! I have had help from her before and each and every time she is wonderful!! Very thorough and helpful - and always has the answers that help my girl! I am so happy to be able to reach out and get this kind of help! Thank you so much for providing this very important service. I cannot tell you how much I appreciate it!

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2025

    I presented him with a real tricky, and obscure issue. Pulled wires out of a connector and needed to know which color went to which pin. He tried his best, however, the GM (GMC) documentation he had access to was somewhat vague, inaccurate. It seems GM likes to change wire colors in different parts of their harnesses. In total frustration, I ended up buying new tailgate camera/harness. Thank you Chris for the nearly 4-5 hrs of research.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 20, 2025

    Dr. Nikos was wonderful. He gave me clear instructions on what to do going forward. The experience was very professional and I was confident in the advise given. I received follow up info and a chance to reconnect. I would recommend this service to any pet owner. Plus the price is reasonable.

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2025

    The lawyer took time to explain what I must do to resolve this legal issue. She answered my questions. Clearly communicated why I have legal support to pursue getting my $ returned to me. If he refuses to do so she explained how I can file a small claims appeal against him.

    Thanks for your vote!
    Verified purchase
    Refunds & PayoutsStaff

    Reviewed July 19, 2025

    Mechanic Harris was helpful and friendly. He confirmed the actions I have taken regarding the vehicle as correct and answered my questions. I would absolutely recommend. Thank-you JustAnswer for the assistance. When paying for your service it originally said $5.00 but was actually $42.00 which I have used the service maybe within the last 2 years and it was $35 at that time so that could have been a lot clearer.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 19, 2025

    Thom's answers are always thorough & helpful. JustAnswer is definitely a powerful yet useful platform for legal & among others topics. It's addictive and I have already recommended this platform to my friends & colleagues. Much better than Open AI.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 19, 2025

    I was charged for a full year of premium service while still in the trial period. I called to get a refund and had no problem. In fact I never was charged and the rep cleared this up for me. Very prompt, courteous service. If I wasn’t so short on cash I would have kept the service because it is very convenient.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 19, 2025

    Randall was very patient with me and provided info I needed…Learned about AGS and why it did not shut down. Glad I was able to get this website and will use it again if needed. I’m still learning about my RV. Thanks.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 19, 2025

    Yeah, your AI kinds sucks. However, with further input it eventually directed my request to the right destination. Lawyer was super knowledgeable, nice to work with and feel kinda lucky to have access at juridical advice at the time of request... From what I understand fees should be around 2$ but also 86$ a month or did I read that incorrectly? Find that exorbitant for your level of AI. All around great experience, Thanks for reading.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 19, 2025

    Chris did an Awesome job. Giving me directions and sending good feedback. How to correct my current problems. I am so glad that Chris is a member of your team. He is an excellent employee. Has good customer service training. An excellent expertise, to do the job. That we customers are looking for.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 19, 2025

    For the cost of a latte, I was able to have a thorough consultation with a compassionate, knowledgeable professional REAL vet! I was so upset that my dog was in pain, and frustrated because we had to wait to have him seen until our own vet's office opened in the morning. Lucky for me, and my beloved dog, all my questions were answered, and we got exactly what we needed to take care of his pain. In fact, my dog is sleeping next to me as I type this-his first deep, restful sleep since his pain began. THANK YOU!

    Thanks for your vote!
    Verified purchase
    TechStaff

    Reviewed July 18, 2025

    The machine was moved for new floor. When reposition back in place, the water wasn’t filling the machine. Contractor returned and turned the water on, tightened up a few connection and now it’s working properly. It appears to have been human error, however it was reassuring to have assistance with the LG professional. He was great.

    Thanks for your vote!
    Verified purchase

    Reviewed July 18, 2025

    Dr. ** asked questions about Cali to get to know her. He then asked specific questions about her condition; the color of her gums, was her belly bloated or ridged. He then told us his suggestion for treatment, which was 2 Tbsp of pumpkin with her food in evening and morning. Cali is doing great.

    Thanks for your vote!
    Verified purchase

    Reviewed July 18, 2025

    My TV was freezing and I've lost a major TV channel I wasn't able to find. I was given good instructions that were easy to follow. So far my system is doing well! It's frozen a few times but only for a few seconds at a time. And, I've found the TV channel I had lost. I don't like how the channels keep on changing numbers! The channel I lost has gone from the 400's to 1600's!

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed July 18, 2025

    I had an issue with law firm submitting a fraudulent accident claim against me. I had so many questions and didn’t get a complete answer from my insurance carrier. I spoke with the legal representative and I got good sound legal advice. I am 110 percent satisfied. Thank you for your help.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 18, 2025

    Dino was very nice and suggested ways to remedy the situation, which was that my dishwasher panel was locked. He even called back 5 minutes after we first hung up so that I could try his other suggestions. Unfortunately, they didn't work. I need a new dishwasher. But he tried, and I appreciated that.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 18, 2025

    I was very pleased with the response time, professionalism, and level of expertise offered. If anything, the advice exceeded situation, and had I needed further action I felt confident in knowing when and why. This resource was not only accessible and affordable, it provided the necessary information to meet my needs in the larger contact I needed to navigate. Finally, this expert was responsive and accommodating of my express accommodation needs and pivoted seamlessly to ensure the provided information made sense (pausing in between smaller amounts of spoken information) and stating that it would be provided in writing for my use in reference. I appreciate not having to ask. Besides ability to communicate effectively, it was clear that the expert was fluent in recognizing and applying inclusive engagement practices. Thank you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 17, 2025

    I was trying to help my wife in filling up her application for citizenship. There are a lot questions where I was not sure of the answer. I turned to USCIS chat for help but live person didn’t the answers. So, I was desperate and frustrated that I remembered JustAnswer. Luckily, I got Philip who assisted me from the get go. He’s very knowledgeable of the questions that I asked and answered them very well. We were glad we found a guy like him. I am proud to recommend him to anyone who needs assistance in immigration.

    Thanks for your vote!
    Verified purchase

    Reviewed July 17, 2025

    Gave solid answers that I will use such as doing a neurocognitive test to see where I’m at memory wise. I had been afraid to take that test but I was assured it was just a marker to compare progression of memory loss. Also other suggestions included things I am already doing like sleep, diet, protein, hydration, and exercise. Socialization and weight lifting may be increased. I will also check my intake of B12, Magnesium and Vitamin D.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 17, 2025

    Had a dream that was bugging me and Dr ** was very good and succinct about answering my questions as how and why I was getting the kind of dream I was. They helped quell any fears and unsettledness I had about the dream, which was a relief. Thank you!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 17, 2025

    Have a problem with rough idling. Talking with Danial, he gave me some helpful advice..I am gonna try some things that he recommended and hopefully it will get my pickup back on track. Thank you to Just Answer. It was really helpful and you can definitely notice that these guys are professional mechanics

    Thanks for your vote!
    Verified purchase
    Customer ServiceMaintenanceStaffHonesty & Transparency

    Reviewed July 17, 2025

    Mechanic I spoke with was honest, caring and understanding. Gave me some tips on how possibly to fix. Unfortunately I had already tried most of them. He did recommend that I call the manufacturer of my motorhome and see if they had parts available or what their recommendation would be.to complete repairs.Also mentioned that I might be able to find the locking mechanism parts available on Amazon.

    Thanks for your vote!
    Verified purchase
    CoverageMaintenance

    Reviewed July 17, 2025

    My speedometer and my digital gas level are not Working. I spoke with Louis. We suppose to speak again, because I didn't have access to the wires at this moment. He was cool, polite, and seem to know what to do to fix my problem. Sorry for my english, I usually speak french.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 17, 2025

    Vet listened to what I had to say and after careful consideration, recommended my pup be taken into office. I am satisfied with his advice. Just waking up now so I don’t know how my dog is feeling today. I will follow up with vet if I should have any further questions

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaff

    Reviewed July 16, 2025

    I could not Connect my new thermostat and was told to call my provider as my thermostat model runs on 2.4 GHz and my system is currently at 5GHz and the thermostat is not compatible. The technician explained that I could have the 2 frequencies functioning altogether. Very polite and helpful.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 16, 2025

    Melissa called right away and walked us through serious questions that we had regarding our pro se family case. It was very helpful and we feel like we are on the right path now. We’ve gotten a lot of help here and it’s great.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 16, 2025

    The divorce attorney answered my questions as thoroughly as she could. She was very prompt in responding. There was no subjectivity or judgment of me in her answer which I appreciate because I have been judged before and because divorce issues are a very sensitive matter. I added a $6 bonus for her. I would feel comfortable asking her more questions.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 16, 2025

    The young lady that helped me was very helper, knowledgeable and patient. She hung up with me until I got this right. I like that she’s not a give up and thank you so much. I found out through her information that she gave me Facebook dating app, doesn’t have that particular app anymore so things changed and I didn’t know that, but I think the lady that helped me was very helpful and understanding. I accomplish what I was looking for. I wouldn’t have been able to do it without her help. Thank you.

    Thanks for your vote!
    Loading more reviews...

    JustAnswer Company Information

    Social media:
    Company Name:
    JustAnswer
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    440 N Barranca Ave #7508
    City:
    Covina
    State/Province:
    CA
    Postal Code:
    91723
    Country:
    United States
    Website:
    www.justanswer.com