JustFlowers.com Reviews

I ordered flowers to be delivered the same day. Site said they would be delivered by 6:00pm. They were not delivered. I contacted the company and they said they wouldn’t be able to in with the delivery service until the next day. They kept asking if I asked the recipient if they were delivered. They were no and it kind of defeats the purpose of surprise flowers! The next day I had to call the company 3 times before I could speak to a manager. He offered me $7 off on $60 flowers! I cancelled the order and HOPE I get a refund. The site says they have a Better Business Bureau “A” rating but their not even listed on the BBB website. Do not use this company!

I normally use a different online flower delivery company and I learned that I should have stayed with them. I ordered flowers for my Mom's 80th birthday and chose the date, a Friday. Called the next day on Saturday and she had not received them. Called JustFlowers and they nonchalantly stated the flowers would deliver on Monday. I said no way. JustFlowers offered a $10 credit and said they would deliver on Sunday. OK. So my Mom then calls me and tells me, "It is the thought that counts," but I should just save my money and not use these guys again.

Horrible experience!! We order flowers for a special person’s birthday. Arrangement looked nothing like order.???? I wish you can see the pictures!! Embarrassing!!!! Don’t ever order from them or Victoria Flower Co. They are the ones that put the arrangement together.

Ordered on a 12/8 for a 12/13 delivery, did not deliver and also could not deliver the product I ordered, they sent an email stating that they didn’t have those flowers, Customer service is horrible, would not refund my money, they offered me a 10 dollar refund. Obviously this has happened quite a bit looking at the other reviews, worst company I have ever dealt with, if you want to throw your money away or want to be aggravated order from Just Flowers, they won’t disappoint.

I ordered flowers and they were not delivered on the day requested. The next day I received an email apologizing they did not deliver to the area requested. I replied asking for the order to be cancelled. This emailing process went back and forth with them asking if they could send the flowers to someone else or maybe use the credit at a later date. I asked again for my order to be cancelled and for the credit to be sent to my credit card. They sent another email requesting I call the customer service which I did and AGAIN was given the run around. I was then told they would transfer me to a manager. I was on hold for 10 minutes and when the "manager" got on the line she again gave me the run around trying to get me to change the order to someone else or a later date. I declined. She then said she would cancel it but that my card wouldn't be credited for a up to 5 days. Argh! Don't use this company for flowers!

I placed an order with Just Flowers on December 5, 2019, Order #**. I was online deciding what flowers I wanted to send my mother-in-law for her birthday when I got a call from Just Flowers wanting to know if I was having a problem placing the order. I explained to the representative that I had not made a decision on what arrangement I wanted to order. I then asked why he would be calling me if I was online choosing an arrangement. This is scary, they can monitor how long you are on their website and call you to find out why it is taking so long. I had not put in my name or phone number but yet they had access to that information. Then the rep said he would call back later to give me a $10 off if I ordered online.

I ordered a Christmas arrangement from a florist website and it went to Just Flowers. It was supposed to be delivered on Friday last week. I got an email on Saturday AM stating that it could not be delivered as planned. I sent an email back wanting an explanation. I received a call from and lady with a thick foreign accent who I could barely understand. She promised me the item would be delivered to a classmate who had her only son pass away.

I ordered an arrangement on Saturday that was guaranteed to be delivered before 1pm on Monday. It was for a birthday and to be used as a centerpiece for a party that night. It did not arrive. Tuesday it does not arrive but an email asking me to reschedule was in an email. I call, they apologize say they will refund my express delivery charge and guaranteed it would be delivered the next day which was irrelevant at this point. Next day no flowers, another email asking me to reschedule. I call to get a refund...all apologies we are taking $15 off blah blah blah guaranteed to deliver it next day. So fine do it.

We ordered flowers from this company for a birthday two days before. On the day of the scheduled delivery they advised they could not deliver that day via email. They advised they would deliver the next day (Dec.5) which they AGAIN sent and email so we cancelled, they then phoned on Dec.6 promising they would deliver them today with an apology... and AGAIN just sent another email. What very poor business practice. How rude and deceitful. Stay away from them.

Ordered flowers for my daughter's bday to be delivered same day with a 12 fee for delivery and service. Two hours later I was called and told the local florist wants to charge a 30 dollar more fee for delivery. Seriously almost 45 dollar fee for delivery??? They offered to pay 15 dollars of the fee but that still a 30 dollar delivery fee. I told them to just cancel. Then I was put on hold for a bit. Reading reviews which I wish I did first, seems to me this company is shady and puts blame on the local shops. This was a joke. Now it's gonna take up to four days for refund if I even get one. My order came to fifty dollars with service fees and delivery fees. The flowers were 39.99 came to 50.00 and wanted to change another 30.00. So delivery is more than flowers. This company is a joke.

Ordered flowers to be delivered to my Mom in the hospital. They were never delivered!!! Got a bunch of lies from customer service saying they were delivered and left at the nurses station. Called the nurses station myself and they said nothing has been delivered to them. Called again to customer service and got another excuse. After calling 5 times and being told no refund and would not give me the name of the local florist, I called my bank and filed a dispute. These people lie to you every time and you never get your order. STAY AWAY!!!!

Flowers were never delivered, and got the run around every time I Even trying to get a refund, seems like it will be a hassle. We waited for days, for our supposed next day delivery. I finally cancelled the order. Now even that seems to be a problem. Note to anyone interested...order Flowers from a small shop, local, which has a reputation to uphold.

Don’t use this company! They won’t deliver on time and they don’t care. Just go somewhere else and save your money. I bought an arrangement for Thanksgiving for my Mom and they still didn’t have it by Friday afternoon. Avoid at all costs.

My parents ordered flowers to be delivered on my birthday. These were supposed to be delivered on the 21st. I sent them a thank you message for something else and they thought I was saying thank you for the flowers. On the 23rd, I got a phone call from JustFlowers asking about my delivery. I told them I never received any flowers. They said, okay thank you and ended the call. So I called my parents to let them know. They arranged with justflowers to have flowers delivered on the 25th. No flowers came that day. They finally came on the 26th. The flowers did not look like the picture and definitely not worth how much was paid. I'm sorry that my parents had to go through so much trouble for this. They also sent another order to someone else at the same time and that person received the wrong order and also days late than it was supposed to arrive.

We ordered flowers for daughter’s birthday on November 21. We received call to verify order. Daughter received no flowers so we called on 22nd and were told, “oops we will have deliver today”. Flowers did not arrive on 23rd so we called again. We received same story. Today is 24th and again no flowers. When we called we were told tomorrow. Absolutely unacceptable! We then got the run around saying a manager would call. Of course that has not happened. We contacted bank to dispute charge. Do not use Justflowers.com. Read other reviews on consumer affairs site as same story repeated.

I ordered flowers for a friends retirement luncheon to be delivered on 15 November, I was immediately called by the company to verify the order. I was informed that the flowers were not delivered on the 16th because they said "there was no one there when the florist tied to deliver them". Which is strange considering it was to a business address that is manned during routine business hours. The person whose number a gave to receive the flowers said they never were called.

I ordered flowers through them, asked for the total payment amount BEFORE I got off the phone to ensure pricing. I was told by the rep that I would get the information in my email-without giving me a price. Go to check my email and a $60 arrangement jumped to $89. A surprise $18 'delivery charge' even though there was also an additional delivery charge on the receipt. So, I called immediately after I saw this and I've been calling and emailing customer service for about 2 hours now. They keep telling me only 1 person can cancel my order and put me on hold, what type of customer service is that??

I live in Australia and my Daughter lives in Marietta USA. She underwent a serious operation in Houston Texas and returned home very unwell and unable to talk due to the operation. Being so far away my wife and I sent her flowers using Just Flowers Marietta. Such florist does not really exist under that trade name. I believe it to be Flower Delivery.com.

I ordered a plant for my best friend on Wednesday the 6th to be delivered on Friday the 8th at her work that closes at 5pm.. I paid extra to have it delivered by 1pm. I received a call on Friday the 8th at 6:pm stating they did not have the plant I ordered, even though the website stated it was in stock. They apologized and stated it would be delivered on Monday. They gave me verbally their maximum credit of $10.00 that was never credited to my account.

Ordered from this company on a Friday to send flowers to my aunt after my uncle died, They were not received I called and was told there was a slight delay. Three phone calls later, I was told they would arrive on Monday. Today is Monday and still no flowers delivered! So my so called same day service has turned into 4 days and counting. I will never order from this company again!! Very dissatisfied.

I wish I had read these reviews before ordering from Just Flowers. A delivery was supposed to be made today for my daughter's birthday and no delivery was made. The company could not even find out why the flowers were not delivered. Such poor customer service. Would never order from them again! I have alerted my Visa account and demand a refund be made to my card. Beware of this company!

Purchased a $90 plus beautiful arrangement for my father who had knee replacement surgery. Thought it would cheer him up so sent him based on the picture advertised what should have been a wonderful gift. What he received while it did have some of the flowers as shown in the advertised picture was a complete rip off. About 1/3 of the flowers shown where included in the wrong basket sent in addition to the lack of the other flowers also shown. Contacted JustFlowers to complain, after several phone calls and several different individuals was offered a $10 refund, to which I continued to complain and eventually was granted a $15 refund. What a joke, ordered a $90 plus dollar arrangement and received a $20 arrangement. Could have done better buying from my local grocery store, at least I would have gotten my monies worth buying from the grocery store. Will never do business with this company again and caution all regarding using this company.

Save yourself the headache and stress by ordering directly from a local florist. I paid $132 for a bouquet of flowers, small box of candy and b-day balloon to be delivered by 1pm which was an additional cost as well. Flowers did not get delivered at all. I was waiting for my wife to call/text about her surprise and never heard from her. I waited until she was home from work to ask her if she received any flowers which she did not. She was extremely sad all day thinking I forgot her birthday.

I had the same awful experience as other reviewers. Ordered for my uncle’s funeral service. Flowers never arrived. They never called or emailed anything and each time I called checking on status, they either didn’t know or told me different stories such as the funeral home would not accept (I spoke to funeral home and no such thing happened), so they said they tried to deliver to cemetery, and they would not accept. I never even gave the cemetery name/address, and delivering them there would have been inappropriate in these circumstances.

I ordered a sympathy floral arrangement for my friends' husband's funeral. Every day for a week I got a message there was a delay in delivery and every day I called and a woman read the same script to me that they were having trouble but would and could deliver the next day. This went on for a week. On my last call I asked to just cancel the order and even that took forever with quite a discussion. DON'T USE THIS COMPANY!!!

I went round and round with this company!! They didn’t have plant I wanted but local florist did. They obtain their plants from local florist. I told them where located, they would not order from them and ended up substituting a “similar” arrangement. But it wasn’t similar. I couldn’t get refund because of clause they have that they can substitute one. So I was screwed! My friend said beautiful but I was steaming hot. Do not order from wired on-line florist!! A rip-off!!!

I ordered flowers a day before a birthday and also asked for expedited delivery by 1:00. The flowers never arrived, and they keep calling me offering to deliver them late. The birthday is over. They seem to think that refunding the expedited delivery fee will suffice. I have no doubt I'll have to contest the charges on my card because they seem to think that delivering the flowers on some other day will satisfy the requirement. The bottom line is that they lied, and now they're trying to cheat me out of my money. Don't every use this service!

I ordered a floral delivery on Sept 21 to go to my sister for a death in the family, supposed to have been same day delivery. It is now October 8, the flowers were never delivered, and just flowers refuses to give me a refund. They refuse to tell me who the local florist was as it's against company policy. I have called them multiple times, I have spent hours on the phone, much of that on hold. They have excuses and lies, saying they tried to deliver on multiple dates, or left flyer on door, or called on the phone.etc. No sign of any flowers. The only thing I can assume is I have been scammed and am out 100.00. Do not do business with them.

I ordered flowers (**) for a co-worker's birthday. They did arrive the same day (barely) after my checking on the delivery twice. The arrangement was 1/3 the size of the one in the picture. The "card" consisted of a folded piece of paper. It was pitiful. I will NEVER use this company again. Also, the customer service is rude and uncaring. I would have given them no stars, but that is not an option.

I went online and saw the different offerings of flowers, I called to place an order at 8:23 am for daughter's birthday on 09/23/19. However flowers finally delivered 09/24/19 at 6:00 pm and delivery driver stated to my daughter “water had drained from the vase”. This was my first and last time using this service and was only offered a refund of $15.00.

I attempted to purchase flowers for my mother's birthday. The flowers were my attempt to provide some comfort as it is also a difficult time of year for her for other reasons. The flowers were not delivered on the day specified, and are now three days late. I have been trying to communicate with customer service now for two days, but continue to get placed on hold, and then disconnected. If I stay on the line long enough, I am told that a manager is not available and will call me back, but no call occurs.

If you are dissatisfied with your order, ask to speak to a manager named Venice. She was the only manager who expressed any empathy to my situation. Spent 4 days sending emails and talking to different managers. All but Venice denied accountability and the various reasons why they had no responsibility. My situation was that the flowers I sent for my father-in-law's wake had a card attached in sloppy handwriting "From your friends at blah, blah, blah ". The card was supposed to say "In loving memory of dad, love Keith and Terri". All the managers other than Venice denied the mistake and would not admit to the error despite 20 plus emails and 10 plus phone calls from me. All I wanted was for them to hold themselves accountable and admit there was a mistake.

I ordered a bouquet and teddy bear for my best friend's swearing in as President of the NH town Clerks. I ordered the bouquet 2 days in advance to be delivered to the hotel she was staying in. The flowers were delayed and she returned to work (about 1.5 hours drive away). They attempted to deliver them the next day after the conference concluded. Due to their policy, I got no flower, no teddy bear, but the bill was not delayed. The most disappointing purchase on the web. I got nothing but sadness.

I ordered a bouquet for my brother's funeral. I am currently in the UK and was unable to make it back to the US for his service. I picked a beautiful bouquet of blues and purples. It was appropriate for my brother. What was delivered was a basket bouquet with pinks and whites and a giant brightly coloured striped bow. It looked like something for a girls birthday party. When my mother sent me a photo, I was HORRIFIED. I had to explain that it was not what I picked for my brother, and to please not take that bouquet to his funeral.

I received notice that a friend of the family had passed and ordered flowers via this site 9/5 (Thursday). I anticipated delivery on Friday. I received notification it was not delivered Friday night but per an email, that it would be delivered Saturday. Saturday evening the same notice arrived and I called their number. They apologized and assured me it would be delivered Sunday. It is Monday and the same notice arrived. Again I called and was told I could not cancel the order as it was scheduled to be delivered Tuesday, tomorrow.

I ordered flowers for a funeral and they were never delivered! I contacted “Just Flowers”, no answers to why I never received what I ordered? I was put on hold, put off until Monday, excuses were the florist shop wouldn’t answer, and then everyone I spoke to talked to me scripted (robot????)!! I would warn everyone not to use this company. Awful customer service! I still have not received a refund! I’m going to deal with my bank moving forward! Buyers beware!

I saw online a nice basket with beautiful flowers and I ordered for my daughter's birthday. First of all they charged too much extra and when I called them they made some excuses. Secondly they made a basket of flowers totally different from the one that I ordered and they delivered it after 6:00pm. If they can't make as a picture why they have all those pictures online anyway, it will not be same at all. I will not order again from this company. I am so disappointed from them.

The worst of all online flower services. They overcharged for expedited delivery and then failed to make the guaranteed delivery. Or the next day. Or the next day. Then, when I tried to get a refund, which can only be executed by a manager, none was available for 20 minutes at which point I gave up.

I placed an order with them on Saturday afternoon. I realized within an hour that I didn't need the flowers after all and requested a cancellation. They refused, and told me they'd already forwarded the order to a local Florist. Mind you the florist they forwarded it to was closed, and wouldn't have seen the order until Monday. But they still refused to refund my money. Not good a good business practice at all.

We ordered what they call "Light of My Life Wreath" from Flowers.com and seems that the order get filled by Just Flowers. It Was Embarrassing. These costed close to 150.00 and were the smallest arrangement at the Funeral. Do yourself a favor, go to the Flower shop and see what you are buying before being taken for a ride.

It was Mother's Day and we wanted to our mother in law a nice bouquet of flowers. I paid a lot to send her a beautiful bouquet of blue irises and yellow tulips. It was called "walking on sunshine". Very pretty and classy. What was delivered was a few orange/red tulips in a vase with no water, a balloon saying Happy Mother's Day and a silver stick thing also saying Happy Mother's Day. Not one aspect of this was what I ordered. The price was $69.99 (normally $59.99 put more because it was Mother's day). After delivery charges and handling fees it came out to $95.42. Because the vase had no water the flowers that were delivered were dead or wilted. When I saw what was delivered I was horrified. My husband filled out their online complaint form and called several times. To no avail.

This company after my complaint did a partial refund but I just wish my flowers had been better.

I placed an order for flowers to be delivered to the funeral home on Thursday August 8th in the morning. By that afternoon I'd received notification that "per the funeral home's request" the flowers would be delivered on Friday. Friday afternoon comes, and no flowers. So I called, and strangely enough they "assured me that they will be delivered to the church first thing Saturday morning". I just got off the phone, and no delivery. Their fix was to deliver them to the family on Monday...2 days AFTER the funeral and 4 days after I'd placed my initial order. So I gave up. I got off the phone with them, and called a local florist myself (which I should have done in the first place) and wow, they got an order delivered that same day (a Saturday no less).

I thought I was ordering from a local florist because the link said "JustFlowers of Brady Texas". The plant was supposed to be delivered the day of the viewing and and it wasn't so I called. They can't give me any information and tell me that they will find out tomorrow, after the funeral and won't give me the information to the local florist that the order was sent to. I spent $105 to be humiliated in front of my bosses for not sending anything and saying I did.

Ordered flowers for a family funeral after reading all the good reviews. Imagine my surprise when I arrived at the funeral home and found that the bouquet I received was not even close to the represented picture. No phone call that the ordered flower (stargazer lilies) were unavailable. They just went ahead and sent whatever they wanted. Have called JustFlowers twice with no resolution. If it's an important occasion don't trust this service because they are just a middleman to the self-serving florist they chose to use.

I ordered flowers. Cost of delivery (which I thought was free) was almost $20. Never explained to me on phone. With the cost of delivery, handling fees and taxes it made a $40 something bouquet double the price plus! I made order on phone and full price was never told to me on the phone. Only appeared on e-mail receipt. When I called the consumer office I was put on hold to speak to manager and then I was told manager was too busy to deal with me. I feel I have been scammed. Why don't they just tell you the full price. What are they trying to pull! I will never order from JustFlowers again. Be forewarned. Ask all details always.

I specifically ordered a plant with express delivery for a funeral service. It was to be delivered by 1pm the day after I ordered it. At 3pm the next day I received notice that it wasn't delivered but a "substitute" would be delivered the next day (the day of the funeral). I immediately called to let them know that was unacceptable and that I wanted to cancel the order. They REFUSED to cancel the order. I was livid! They PROMISED they would make SURE my order (NO Substitutes) was delivered asap the next day (funeral service day).

My 87 year old dad ordered flowers for a friend. After 5 days he asked me to help him find out where these flowers were so he could pick them up and deliver them himself. This involved a 50 mile round trip. While I was on hold waiting to be transferred to a manager my dad called me and said that they finally told him where the flowers could be picked up. That makes me wonder if the order had just been placed. I was finally told that florists they contacted could not deliver because of the distance involved. I do not know why he had not been told that one of the previous times he had called. I will not ever use this company and I would advise others to not use them either. *I DO NOT HAVE AN ORDER NUMBER.

Paid $50 for a $10 Bouquet so they would be delivered over the weekend. Was going to cancel as they were unable to deliver on the same day as stated on the web page. Spoke with two different representatives who both promised that the flowers would be the next size up and there would be a note included that apologized for the delayed delivery. I told them I would cancel the credit card payment if the note was not included. The flowers arrived (the smaller size) and there was no apology note included. Now I'm trying to convince my friend that I ordered them on Saturday when she just got them late in the day on Monday. Very disappointed.

I wanted to order for several family members, including myself. I made the order but a few days later when I wanted to check on it, there was no confirmation email so I thought I had not completed the order and did it again. Then I ordered the purple cottage display for myself. I did not receive any confirmation for the next two orders. The company to verify the delivery address for my order and I realized that they were charging me for all orders. I told them that I needed to cancel one of the orders because it was a duplicate. It took several hours and they repeatedly kept suggesting that I not cancel it.

Completely disappointed. What was pictured and what arrived are not comparable. Also did not arrive on the day it was supposed to. I reached out to try to confirm delivery but received emails twice indicating delivery was 6/29/19 and it was not delivered. Only after continued attempts was I finally told the next day that it was not delivered. Please do yourself a favor and call the florists directly for honest service and quality product. I was offered a $5 credit after being told I would have a $10 for the delivery issue, after the embarrassing arrangement arrived and I shared the below pic I was offered $5. A reputable company would have replaced the flowers and at least credited the delivery charge of $14.99.

Do not trust their statements online as to when the flowers will be delivered. The website said they would be delivered that day. They were delivered two days later - not one day - two days! Mom was disappointed to say the least.

I ordered a get well gift for my Grandson. A Teddy Bear and a few balloons. Everyday I was told they were on the schedule to be delivered that day. They were ordered Thursday evening and finally delivered on Monday. I talked to Customer Service 3-4 different times as the days passed and was assured they would be delivered that day each time I called. I will never use them again. Worst experience ever!!

Dealing with this company has been the most disappointing and frustrating experience we've ever had with a business. We ordered flowers to be delivered on a Monday. Starting Monday and every day after through Friday, we received an email that "due to a delay" the flowers were not delivered. I spoke 3 times with customer service, asking for a refund. We feel scammed by this company. I'm sorry I didn't check them out first. Still no flowers and no refund.

ORDER # **...I ordered item 3427 "I'll fly Away" flower basket for moms birthday... Item that was delivered was Country Meadow Blooms which was less expensive than what I ordered AND paid for!!! IF florist was unable to fulfill the order I should have been notified BEFOREhand.. and definitely not given a item of LESSER VALUE. To make matters worse the flower basket had absolutely nothing lining the bottom of the basket. So water runs right through the basket onto the table to the floor. DON'T WASTE YOUR TIME WITH THIS COMPANY!!! ALL COMPLAINTS ARE SIMILAR. THESE people then had the nerve to offer me 10.00 off my next order!!!! I'm going above the managers. They are a joke!!!! Order # **

We placed an order to be delivered to a church family friend whose mother had passed. The flowers were not delivered on the day promised which was day of the funeral. The order was called in the day before. We received an email the day after the expected delivery day saying they would attempt delivery on the next available day.

I ordered flowers for a co-worker who lost her Mom suddenly. I ordered online. Flowers were to be delivered on that day. Flowers did not show up. Called JustFlowers, talked to reps 3x, assured me they would arrive before 5 today. Co-worker sent text after 6 PM that she was leaving and no flowers. I called, had to leave a voice mail. I want my money back. BTW the city has close to a million people and is a hub for all kinds of businesses. They should not be in business of flower/gift delivery if they cannot come through. I have ordered before, but I will go back to FTD.

Don't order from these people. I ordered on a Weds to be delivered Saturday. They lied with a different story every time I called to check on the flowers. Monday I started calling again and finally they were delivered at 4 pm on Monday. The person that received the flowers asked why there was such a delay and delivering florist told her they had just received the order one hour before they delivered to her. Besides all that the arrangement was half the size I chose and paid for.

We ordered a $90.97 arrangement of flowers for Mother's Day. Their website said they could deliver... and if not, by next day. They were 3 days late, at 9 PM, to over 20 moms in the same area from a store 1.5 hours away (per the delivery driver). No call, no apology, and now no response to our complaint. Their website would not let us create an account to save our order information, and there was no confirmation email. That makes it impossible to provide the order number to them for complaint. The flowers themselves were nice. But the service is pitiful. If you see a response to my complaint that says only something like "Please provide your 7-digit order number..." then you will know that they are not actually fixing anything even though they like to appear active on this site that is full of similar complaints. I suggest we all deal directly with florists who care.

I ordered a large order of Mother's Day Flowers at price tag of $225.94. The company accepted the payment through PayPal and did not send a confirmation email, thus no 7 digit order number. I've sent inquiries and the company has not responded. A complaint was even filed through PayPal towards the company and they did not respond to PayPal either. They will not return communications leaving me with no way to get a refund for something my mother and grandmother never received. So they're basically thieves at this point. They took my money and are now MIA with no product.

I ordered flowers for Mother's Day. The ONLY reason I selected JustFlowers is because they said they'd be delivered on Sunday, Mothers's Day. I selected the state, and address according to the instructions on your website, and I was able to select an arrangement which could be delivered on Sunday. They were NOT delivered until later the next day. There was no indication this would happen when I placed my order (which I believe it should have been indicated). When I contacted them via email this was their response. "We will deliver your order on the next available day and we will include a note of apology from our company. Thank you for your understanding." I am not understanding and would not use them again or recommend them to anyone.

I ordered $80 dollars worth of flowers to be delivered on Mother’s Day. They were not delivered at all so by Tuesday I called them to ask for a refund. The representative that I spoke with said word for word- “It looks like the florist was too busy to complete your order. Our policy is that if we cannot get them to you on the correct day we will send them out as soon as possible.” I didn’t want the flowers 3 days after Mother’s Day. I just wanted a refund. He said he would get back to me about a refund. Never called back. I called two days later and somebody said that I refund should be posted in 1-4 days. That was on the 15th of May and it is now the 29th. Two weeks later. Their customer service seems to have no idea what they are talking about and the company itself seems to not be able to execute orders on time, if at all. Incredibly disappointing. Still waiting on my $80.

Ordered flowers for daughter for Mother’s Day. Waited online for a long period of time. Supposed to have given us an additional promotion code on top of the promotional code for $10 off. Didn’t give us any discounts off at all when we completed the transaction. Called customer service; no response. They were to call us back. We kept calling and emailing; no response. Finally after weeks we got a hold of someone. They refunded the $5... Wow! Will never use this service again! Poor poor customer service!!!

I ordered flowers to be delivered on Tuesday as a birthday gift. I received a message saying the flowers were not able to be delivered Tuesday or Wednesday. I spoke with customer service and asked that they be delivered as soon as possible. They told me the order would be delivered the next day with a $10 discount. I received an invoice in email the next day with only a $5 discount. I got an email sent at 2:15am on Saturday stating they attempted to deliver the flowers but no one was home. As it was a holiday weekend, I didn't get the email until Tuesday.

I ordered flowers for Mother's Day and this company took money from my Paypal account but never provided a confirmation email, did not deliver the flowers and did not respond to multiple attempts to contact them. THIS IS A SCAM... AVOID.

The flowers delivered were less quality as advertised. It was suppose to be a Christmas decoration and ended up with plain flowers. The chocolate was missing on one of the orders. Will probably not use this company again.

I went online to order sympathy arrangement on Thursday for Friday delivery. JustFlowers linked their site to the local florist. I believed I was doing business with the local florist. Friday morning I received an email stating the funeral home refused delivery until the day of the service Saturday. Saturday I received a call stating the local florist was out of flowers! I called the local florist. They said that was untrue, no one called and being Memorial Day weekend they were closing in half an hour.

Arrangement had dead leaves and old flowers that lasted two days. They refused to refund or replace order. Offered $10 then $20 and finally $30 after multiple calls. The order was over $100. Never using them again.

Ordered Flowers for Mother's Day. Said they'd be delivered on time. Ha Ha. Joke was on us! They were NOT delivered until later the next day. Was not told this would happen either. Just assumed it would be ok. The arrangement we picked was in a square glass vase. Round upright was used. The arrangement was total flowers - no greens at all. 5 flowers were delivered with 95% greens. We picked the largest arrangement. Very small arrangement delivered. A horrific arrangement was delivered. 100% satisfaction from Just Flowers - this is actually a joke. They say they have the right to substitute. 30 some flowers to the 9 flowers in the delivery mess! Square glass vase - round upright vase used.

On Wednesday, May 9, I ordered flowers to be delivered on Saturday, ahead of Mother’s Day. When I spoke to my mother on Sunday, no flowers had been delivered. I immediately called the 800 customer service number. I called four times and left a message two times after a long wait on hold with a recording saying that Mother’s Day is a busy day for flower deliveries. I left a message to cancel my order since it was supposed to be delivered the prior day.

I see the refund on my card this morning, thank you for making this right. I have added one Star to my review.

Took my order, promised delivery in 4 hours. Not delivered the next day. Called them, got nothing but leave a message. Never got back to me. Called PayPal, got a refund. They are scam artists. DON'T USE!

Worst experience I've ever had with a flower company, or any company. I ordered flowers to be delivered on Mother's Day. Long story short, they were delivered 3 days later. They delivered 100% completely different flowers than I ordered, they weren't even close to the ones I ordered (which were $100). I called and emailed customer service for days, finally got a response about 2-3 days later saying that they'll give me a $10 credit! I told them that's not going to suffice. They ended up saying they'd deliver new flowers as an apology... although I'm still not satisfied w/ that, I okayed it. About 2 hours later, they emailed again saying to disregard the email about the new flowers and that they're only doing the $10 credit. I called again... talked to someone who was no help, held for 25 minutes, they came back and said a manager would call me back. I'm still waiting on that call.. WORST CUSTOMER SERVICE EVER.

These guys are NOT the place to order from. No responses, flowers didn't get delivered to 2 different addresses, and after 2 weeks they just refunded 1 of 2 orders. I have to fill out paperwork to get refunded by PayPal. Now on the 2nd one. We placed 2 separate orders but they are not smart enough to see their own order numbers. Constant trails of emails unanswered, sorry service. We ordered from 1-800-Flowers as soon as we knew they were going to burn us on both orders and they got delivered no issues the next day. I will never move away from 1-800-Flowers again like I did this time.

Ordered same day delivery in remembrance and it was not delivered. Could it be any worse? Fraudulent scam of a company, providing services it cannot provide. Amazing that this company hasn't been shut down yet.

I ordered flowers for Mother’s Day, that were guaranteed for delivery that day, but then they got delayed for whatever reason. It’s now been 8 days and they still haven’t gotten to their destination. Customer service has been zero help, and unwilling to reimburse me for my, now pointless, purchase. Honestly I can’t wait for this whole experience to be over so I never have to deal with them again. I’m pretty sure that as a flower delivery company your main job is to deliver flowers on time. So not worth it, and I will be telling everyone I know exactly that.

The flowers I ordered online were not the flowers that were delivered to my mom on Mother’s Day. I called their customer service and was disconnected a half dozen times. The only way I could get through was selecting the new order line which was answered immediately. After sending them pictures of what was delivered and what was ordered they told me flowers would be delivered right away. 5 days later no flowers. I called today to get the status and they said it’s been over 7 days so it’s too late. I asked them if they had records that I called on Mother’s Day and they said yes but it was still too late. I filled a fraud report with my bank. Don’t ever go through this company. What a scam!!!

Went online trying to find short notice flower delivery and JustFlowers popped up saying same day delivery if ordered before 1 or 2 pm. In fact I had ordered my flowers the day, before same day delivery. So once I ordered my flowers it prompted me to check my email for confirmation, I did not get confirmation till the next day! Pathetic! Tried calling them but the automated system would put me on hold for an hour (I clocked it on my phone). After the hour it said not available and to leave a message. I left a message and nobody called back!

I ordered flowers from the JustFlowers site for Mother's Day. I paid 79.00 for them. Mother's Day came and went with no flowers or call from the florist. Tuesday came and went with no call or flowers. I called the customer service number to get a refund. The customer service representative called the florist who said they delivered them Tuesday night at 6:45 pm but had no signature. Mind you my mom was home at that time. JustFlowers refused to refund me my money back even though the florist having no proof of delivery and admitting to trying to deliver two days late 6:45 pm.

"We are truly sorry your Mother's Day order ** to was not able to be delivered." I was upset that my mother-in-law did not get her bouquet on Mother's Day. I selected the bouquet because it will be deliver on Mother's Day. I could have order from other sites if the bouquet was not able to deliver on Mother's Day. I called on May 12 for three times but no answers. I tried two more times on May 13, check the status if the order. Of course no answers. They finally delivered the Monday after Mother’s Day. I am disappointed with the company service and they should give me a refund.

I ordered flowers for Mother’s Day and they were never delivered and I was charged. I’ve been emailing with them but they will not refund my money. They said they tried to deliver but it was raining. Really?? They never attempted another delivery. This is a horrible business. Do not use Justflowers.com.

I ordered flowers for Mother’s Day on Tuesday, May 14th, for delivery a day before Mother’s Day. The flowers weren’t delivered so I called to complain and spoke to Angel who is a manager. She said she’d credit me for the service fee but that I would still be charged for the flowers and deliver. WTF?! I argued about the logic and was then told I could disputed the charge with my CC provider. I will NEVER use this miserable service again.

We placed an order for Mother's Day to be delivered to my mom. We continued to confirm receipt with Mom and she had not received on Sunday, Monday or Tuesday but received a confirmation of delivery on Wed but still no flowers delivered. After trying to contact their Customer Service several times without success we finally spoke to an operator 7 Days later that stated they showed delivery on Sunday (Mother's Day). We stated they had not been received and were put on hold while they contacted the Flower shop. The operator came back on the line and stated the flower shop did not deliver but would send flowers next week at a 10% discount.

Mother’s day flowers left at outside door all night, faded, drooping and mainly dead by Sunday afternoon. It was a variety of roses so it was obviously one of their most expensive offerings. Can’t tell the sender. They’d be very upset.

On 5/11/2019 I order flowers to be delivered to my mom. They were supposed to be delivered that day. There were no flowers delivered that date and I know that because my mom can't leave the house. I have tried to contact this company through email, the inquiry section on website, as well as phone calls. I have not gotten a response to any of these efforts. They took money out of my account in the amount of $78.23. I would like to have a refund since we definitely do not have the flowers. This company is a scam. I have NEVER had issues like this with other sites. I would not suggest this company to anyone.

Still waiting for Mother's Day flower delivery. My son that lives in England ordered the flowers for his mom. Here in the USA. Now the company refuses to give the money back even though the local florist acknowledged that they did not deliver the flowers.

Bottom line is ORDER FROM A REAL FLOWER SHOP! Order gatherers will take their $ off the top and try to find a flower shop who will do the arrangement at the lower cost which most times they can't and the order is bounced from shop to shop and if and when the order is done it is nothing like what was ordered in the first place. These order gatherers are putting real flower shops out of business. If you want personal care of your arrangements, accountability and follow through, go directly to your local flower shop - don't be fooled by order gatherers who sometimes masquerade as real flower shops and pay to be put first in the search listings. Develop a relationship with your local florist and you'll be much happier.

ORDER NUMBER **. On May 11, 2019, I placed an order for flowers to be delivered to my mother for Mother's day on the same day. That evening, I contacted my mother and she stated that she had not received her flowers. It took me over 2 hours to FINALLY reach someone in customer service and they told me that they couldn't make the deliver; reason unknown. They then promised, that the flowers would be delivered by the next morning which was Mother's day. At 2:42pm, Mother's Day, I received an email, ONCE AGAIN stating that my flowers could not be delivered and they would deliver them the NEXT DAY, which defeated the purpose.

I ordered flowers from this site BECAUSE they GUARANTEED delivery by the latest on Mother's day, 9pm. 9pm came and went no flowers. I bought the biggest bouquet of flowers, $142. I called, emailed, no answer, until 3:30 am! Then they couldn’t explain ANYTHING. Finally agreed to a $15 refund, another guarantee for Monday delivery no later than 9 pm. It too came and went, no flowers! Called once again, finally reached them, couldn’t tell me anything. I cancelled order. They tried telling me flowers were there, I got them to send in writing that they had been delivered, received email, meanwhile I still have no flowers. After cancelling order, I got the flowers Wednesday afternoon!! They agreed to a $15 refund, then a total $142 and NOTHING AND I CANT GET ANYONE TO EVER ANSWER. Worst place EVER.

I ordered the Garden of Plenty flowers for my mom for Mother's day. The arrangement she received wasn't even close to what I ordered. I understand substitutions but it wasn't even close to any semblance. They were very sparse and didn't equate to the value I paid. Also, they were delivered a day late. I wasn't notified they would be delivered the next day until 9:50pm. Highly unacceptable. DO NOT ORDER FROM JUSTFLOWERS.COM. Their customer service is less than helpful.

I ordered Mother's Day flowers for my elderly mom (order number: **). Flowers were never delivered and I never received a follow-up call or email. I explained to my mom that the flowers would probably be a day late because of the busy holiday, yet 4 days later, nothing. Sorry mom. I have called customer service at least 10 times, reaching only a pre-recorded answering service (useless). I've visited the JustFlowers.com website, citing the issues and order number, still no response. For being a loyal customer and spending nearly $100.00 on this flower purchase and especially for the significance of this holiday, I expect way more!

Not a florist. Just a flower broker. Take your money. Promise what they know they can’t deliver. They get your money. Don’t care if it’s delivered on time or even delivered at all. Sends a very inaccurate description of what you ordered to the actual florist and let them try and figure it out and for 165.00 my wife received a 39.00 arrangement delivered 30 hours late for Mother’s Day after saying to be delivered in 4 hours. After 12 hours at almost 9:00 pm got a email saying they would not be delivered today. Horrible company to do business with and will get with my bank for a full refund because after the first email now they will not even respond anymore. Also lied to the florist about what I spent and of 165.00 kept for themselves 90.00 of it.

My husband ordered flowers for me for Mother’s Day. It is now the 16th of May and NO FLOWERS HAVE BEEN DELIVERED. He has been emailed many times saying it would be delivered the next day etc etc. He’s also called and left voicemails because for some reason you CAN’T ACTUALLY TALK TO A REAL PERSON ON THE MANY NUMBERS THEY HAVE ON THEIR WEBSITE. The fact that this company has stolen thousands of dollars from many people is absolutely horrible. Just refund the people their money you pieces of crap!!!! Also this was my first Mother’s Day, so thanks for ruining that for me and my family.

I placed an order on Mother's day, and then attempted to cancel it shortly after the order was placed. I called, but could only reach a voicemail. I also sent an email asking to cancel the order. I never received a confirmation email, or a response to my messages, OR the flowers, but I was charged for the order. I have called back multiple times since, and can't reach an actual person, I am always taken to voice mail. So now I'm out $90 on an order that was never acknowledged, for flowers that weren't delivered, from a company that is IMPOSSIBLE to communicate with. I can only assume that this is a scam. DO NOT BUY FLOWERS FROM THIS COMPANY. And if a representative of the company happens to read this, I WANT MY MONEY BACK. And I will continue to escalate this if I am not contacted. I'd be happy to provide my order number and information.

I researched a bunch of sites the day before Mother's Day that would deliver flowers fast. Finally, I found JustFlowers! I chose the delivery date and received an email confirmation that the flowers could be delivered May 12, Mother's Day. It seemed worth the 80+ dollars I had just spent on flowers and a balloon! The whole day Mother's Day I was waiting for my mom to let me know she had received her flowers. Eventually, I had to keep asking my mom if she ever received anything. It was far from the perfect surprise I anticipated giving my mother.

Paid for my order to be delivered mother’s day. They claim to have attempted delivery but say no one was home and a card was left. CCTV says otherwise and no card was left. Their customer service department is seriously unprofessional and I am being treated as an inconvenience. They have taken my money but provided no service or product. I have tried to contact them multiple times but they are reluctant to help me. The one occasion I did speak to them the representative talked over me and was quite impolite. I was promised a call back shortly after that conversation but that did not happen. I contacted them 24 hours later and have had a curt response saying I’ve had my phone call. As nothing has been provided I want my money back but so far they are not cooperating. That’s where I am as of right now.

Ordered flowers for Mother's Day. Paid $163 to be delivered on Mother's Day on Sunday and it's now Thursday and still no delivery. I call the number for Customer Service and there is no way to talk to a human. Left multiple messages and still no call back.. Emailed multiple times and still no return call or email. I will NEVER order here again. Now my Mother thinks I forgot about her.

I ordered flowers for Mother's Day on Saturday night May 11th and they said they would be delivered on May 12th for Mother's Day... I never received an email confirmation but my card was charged $80 by JustFlowers. I have not been able to speak with anyone on the phone - I never received an email, confirmation number etc. It is now May 16th and still have no answers! WORST SERVICE EVER!!

The wrong item was delivered to my mother for Mother's Day and I was not able to get a hold of anyone for 3 days to confirm they substituted the item. No notice, no email, nothing. I emailed the contact information as instructed and called the customer service number and was put on hold for over 20 min each time and then disconnected. When I finally recieved a manager they told me, "Sorry but we are busy and all we can do is give you a $10 credit for your troubles." This is the worst customer service issue I have ever had with several people at JustFlowers that were like scripted robots and only cared aboou their policies and not the customer.

I ordered my mother in law Mother's Day flowers to be delivered Tuesday the 14th as she wouldn't be home on the actual day. I picked the day I wanted and paid for express delivery by 1 pm. They never showed up that day. On the 15th I call and they tell me they will definitely deliver on the 15th early afternoon. They did however refund me the $5 express delivery charge. They didn't deliver until 8 pm and it looks nothing like what I ordered! I understand substitutions need to be made sometimes. However, this is so completely different! Where did my money go? They threw some of the cheapest flowers together and have it to get. When I emailed them they claim that they fulfilled the order to the same value as we paid. I would seriously disagree. This was our first time trying this company and disappointed is an understatement! Do not use this company.

I ordered from their site for Mother's Day flower delivery. They guaranteed delivery on Sunday. It is now Thursday, 5 days later, and she still hasn't received any flowers. They charged me $64 and now I've been calling their hotlines for the last 3 days (both the customer service and refund hotlines) and both hotlines never pick up any calls. What a scam! Stay away!

I ordered a bouquet for on May 11th around 8:30 am. I selected JustFlowers because it showed a delivery of Sunday May 12th, Mother’s day was available. The order cost nearly $100 and the payment was processed on the 11th. Starting the afternoon of the 12th I began calling their customer service line. I have called several times a day and left at least 1 message a day since. I have also emailed back the confirmation email, as the automated system described. I have received NO COMMUNICATION AT ALL.

I used Just Flowers to order my mom flowers for Mother's Day. I ordered the flowers on Saturday, May 12th and it stated they would arrive on Sunday, May 12. I received an apology email from the company Sunday night stating they would not be able to deliver flowers on Mother’s Day, but they would deliver the next day. I called customer service several times to check on the status, but continued to get a recorded voicemail and never spoke to a person. I also sent an email and called the order number where a person answered, but told me they couldn’t help me because they only deal with taking orders.

I ordered flowers to be delivered to my mom on Mother's Day. It is now Wednesday night and she has not received her gift... I feel sad, upset and disappointed; she was looking forward to them all week and my mom is now feeling the same way. I've received an email every day stating they will be delivered "on the next available day". I spent 100$ on the bouquet too and feel like I have been scammed. Though I understand it is one of the busiest days of the year for florists, it's hard to understand the (now) 4 day delay.

I placed three separate orders (Order #s: **) for Mother's Day (one for delivery in PA, one for delivery in AL, and one for delivery in NC). I searched specifically for items that could be delivered ON Mother's Day. When I chose my delivery date as Sunday, I was given much fewer options, so I felt confident my orders would be available and delivered. It is now Wednesday evening and not one of my orders has been delivered. I have sent two emails and made several phone calls and have not had any response from the company other than an automated phone call message that told me they were sorry my flowers were late. I cannot tell you how upset I am that our moms did not receive their gifts. Completely unacceptable and I will never use them again.

Complete and Total scam! My poor Mother wanted to something nice for me and have flowers sent to me for Mother's Day. After having everything that's been described by others happen to her, it only makes me wonder how phony these replies are? Some of the time and date stamps of these reviews are days after their reply with an "ACTUAL DELIVERY TIME/DATE"... I challenge the company to tell us our flowers were delivered some time prior to the time stamp of this post. Please do not fall for these shameless claims of rectification.

Updated on 05/17/2019: I cannot believe they called me this morning to tell me that the flowers were delivered earlier in the day when they were not. We specifically checked up until 7:30 p.M. And there was no delivery which prompted my final email to cancel the order. Today, 5 days later, they want to redeliver them because their policy is not to refund the monies. In addition, the flowers died the day after and I posted a pic of the flowers. If they are reading this email, please stop calling me and emailing me with no resolution to this issue. I want my money back, no re-deliveries please. You are continuously harassing me by phone and email only to cause more distress. I am 65 years old. Stop!!! They originally offered me $15 for my "distress" and not are continuously harassing me with phone calls and emails with incorrect info about the delivery and stating their policy is to redeliver flowers - no refunds! This company should be under investigation.

I ordered a bouquet for Mother's Day and it was never delivered. I've called multiple times, filled out the online inquiry form multiple times and emailed. No response! Of course, my card was charged with no problem! Do not use them!

Wow, not alone in a Mother's Day disappointment. It's Mother's Day for crying out loud - an important day for a flower delivery place to get right. Called several times without getting through and submitted several inquiries on their website with no resolution. No customer service at all. It is Wednesday with no flowers. Scam.

My order number is **. I ordered flowers on Saturday May 11 and haven't yet received them. I no longer want the flowers, but would like a full refund of my $105. I have called customer service several times since Sunday and haven't been able to get a real person on the line. After holding for a customer representative for several minutes you are transferred to a voice mail to leave a message. I have done this numerous times to no avail. I have also written two emails about this problem that has gone unanswered. Today I chose the option to order flowers so I could get a real person on the line. When I explained my problem, I was told it was not her department that I would have to call customer service. I asked to be transferred and was refused. I asked to speak to her supervisor and was put on hold for 9 minutes only to be hung up on. Don't waste your money.

AWFUL - NEVER USE AGAIN. My order for my mom was supposed to be delivered on Mother’s Day. If unable then Monday. It has taken me 3 days to contact these people to find out where her plants are. They finally tell me today on day 3 that THEY cancelled my order. With no call, no refund nothing to me until I told them to refund me. This place is a joke, they just want your money.

I ordered flowers on May 11th to be delivered for Mother's Day and got charged $99 but the flowers never arrived. I called 5 times and left 5 messages on Mother's Day and also the day after and never got a response. It's May 15th and have not heard anything from this joke of a company. Avoid them at all costs...

Promised same day delivery of flowers in Hawaii on the island of Oahu. Did not deliver and sent me an email stating they would "reschedule for next available delivery day". Never said whether that would be the next day or 10 years from now. Never offered any sort of compensation for their failure to live up to promise. Exchanges 3 emails with them asking for specific day and they always replied with "next available delivery day". 4 days after Mother's Day they sent me an email stating they were not able to fulfill the order and would issue me a full refund. That's it. HORRIBLE, HORRIBLE company and customer service. DO NOT USE!

I ordered flowers to be delivered for Mother's Day. I informed my mother that she would be receiving something that day. The flowers never arrived. Now that I'm trying to get in touch with customer service, its proven impossible. I've sent emails and placed numerous calls. No response. I've been charged on my credit card and would like a refund.

I ordered flowers for Mother's Day. They guaranteed Sunday delivery, however the order never got there. I got a very generic e-mail saying they were sorry and would get the flowers to her the "next available day"... I'm not sure if they're only available once a week but it is now Wednesday and still no flowers. I have e-mailed and called and left voicemails to no prevail. My mother STILL does not have her flowers and I feel very disappointed because they were the only thing I sent her. They were a few dollars short of $100. I am not sure if I will even get my money back at this point. COMPLETE SCAM. Based off of the other reviews I have read, they are stealing from their customers and I am not sure if any of us will hear back. Go with ANYONE else other than JustFlowers.

I ordered flowers to be delivered for Mother's Day to my mom, $95.00. They never made it. Now days later still have no word on where the flowers are and my money has been taken. I have tried multiple times to contact the company but it is a automated machine that disconnects and no one ever to talk to. I feel that I was scammed. I feel bad that my mom didn't get the flowers I sent for her and and am mad that this company has not tried to take care of the situation.

Don’t ever purchase from here. Unfortunately I did not read the reviews first. No one gets their flowers or else they get delivered super late and are ugly. I ordered a 70 dollar arrangement and it never showed up to my mom. She got no flowers for Mother’s Day. This is so messed up. I’m going to call every news station I can to get this site exposed. I’m also going to take it to social media and make it viral. These people are rip offs and don’t even refund for their mistakes. They do not care about their customers.

I see I’m not the only person who was affected on Mother’s Day. I placed an order for flowers for my grandmother's birthday to be delivered on Sunday. It’s now Wednesday and NO FLOWERS! I have call several times a day since Sunday night when they were not delivered and I have also emailed. I have received NO CORRESPONDENCE!! I am disgusted by the lack of customer service and professionalism. Never never never buying from or recommending them. I expect a full refund and flowers still sent. This is completely unacceptable.

Purchased Mother's Day flowers for same day delivery in Portland, Oregon on 5/11 around 9am EST by phone. Diverted to a call center where person hardly and badly spoke English. Ordered a bouquet from website catalog listed for $89 including same day delivery. Was given order # and phone # and told to push option #3 for any issues. I was also told that a confirmatory email would arrive shortly. No email but immediate charge on my Amex credit card for $108 despite $89 cost (including upgrades for larger bouquet).

I ordered an arrangement for my wife to have for Mother’s Day. The flowers came but they were in very poor condition and nothing like the picture. The arrangement wasn’t cheap either. I could’ve done a lot better at Publix for $10. When I called and emailed them pictures, they offered me $10 back. This is the second time they have burned me and I’m done with them. I wish there was zero stars. I could give them that.

I had the same horrible experience from Mother’s Day 2019 as many are reporting - flowers never delivered, couldn’t get through to get status and when I did they kept saying they would be delivered the “next available day.” That could go on indefinitely and they weren’t offering to refund the premium price paid for holiday delivery. I was able to get a refund by opening a dispute with PayPal. If you didn’t pay through PayPal, your credit card company should also file a dispute and help you get your money back. Not delivering when the date was open to schedule, pulling this ‘next available day’ policy language and applying it as a norm instead of in the event of a major extenuating circumstance are unfair and deceptive trade practices. I hope others are going out to ftc.gov and filing a consumer complaint like I did.

I ordered a $120 bouquet for my mom to be delivered on Mother's Day. I was charged in full and the flowers were never delivered. I called customer service multiple times and was left on hold for 20 minutes before being told to enter my order number, which I did, after which I was disconnected each time. I then got an automated call on Monday saying the flowers would be delivered that day. They weren't. Same thing happened on Tuesday. Still no flowers. My mother works from home and she has been there all day every day, not to mention she has a camera doorbell. There have been no attempted deliveries.

Worst customer service ever! I ordered flowers to be delivered on Monday 5/13. I never received the email receipt however my card was charged and I have an order number that was given to me. I have called MULTIPLE times and never able to reach a real person. I even hit number 1 to “place an order” however they are not accepting phone orders at this time. I have emailed them with no return email. This is very very frustrating being on the phone waiting for a person to pick up and being disconnected or sent to voicemail. I will never ever use this company ever again.

Flowers were to arrive 5 days ago, still nothing, but they took my money out of my account. There are over 1,000 bad reviews on this company and over 800 complaints to the BBB. I want my money back! READ REVIEWS BEFORE YOU ORDER FROM THIS COMPANY.

Order placed on Saturday for Mother's Day delivery of flowers. No delivery. Tried to call company and was placed on hold for long time. Submitted inquiry on website twice and received email that delivery would take place next day yet this never occurred. Called JustFlowers again on Wednesday the 15th and requested refund. I was placed on hold and as I am writing this I am still on hold 1 hour and 10 minutes later. I feel this is a scam and flowers were never going to be delivered and the intent is to leave folks on hold until they give up. Was charged $69.23 and order number is **. Not sure how this company is in business as seems are taking money and not providing any service. I will continue to stay on hold a little while but doubt anyone will talk to me. Will follow up with my bank to place fraud to get charges reversed.

I gave JustFlowers.com a 1 star, only because nothing lower was available. I ordered Mother's Day flowers for my wife, who was out of town with a relative that had surgery and wasn't going to be home for Mother's Day and the website said they would be delivered on Mother's Day as requested. My wife never received them and yesterday, when I called to finally cancel the order after I saw the flowers were charged to my AMEX, I was told they had no record of my order. I attempted to explain to the CSR, that I had already been charged for the order and that they weren't delivered. I was again told they had no record of my order. I contacted AMEX and disputed the charges and got a refund.

I ordered flowers for my mother and was told they will be delivered on Mother’s Day. The flowers did not arrive until yesterday in the evening. I paid extra to guarantee deliver on time. The flowers that arrived was not the flowers that we picked out to be delivered. They look like from the picture my sister sent me was some old flowers that already started dying. I have been calling since last night to get a refund and no one answers and will return your call. I am advising all my Military brothers & sisters not to use this company to send anything to your love ones.

I ordered flowers for Mother's Day. Flowers arrived with numerous stems already past prime, The entire arrangement was thrown out within 24 hours. The arrangement was not at all like pictured. Cheaper flowers were substituted with lots of fillers. I've since tried to contact customer service 5 times and no response via phone or email. Never again.

I placed an order for Mother’s day as well. Ordered Saturday for Sunday now it’s tuesday. No refund, no verified reschedule date. This company is a SCAM. I was contacted by customer service with a very generic reply saying that they would reschedule ASAP. I never got an actual date and I cannot track my order. Again, a legitimate scam. I feel cheated and robbed.

Ordered flowers on Sat for Sunday (Mother’s Day delivery). I knew I was late in getting this ordered but they accepted the order. After everything I paid about $88 ($19 shipping and handling). My Mom didn’t get her flowers on Mother’s Day. After several calls (all disconnected when entering order number) I decided to email. They referenced some policy making it ok and offered (1 email $15 back, another email $10 back). That doesn’t even cover the shipping and handling I paid for expedited shipping. Mom got her flowers Monday (I look like a bum).

I ordered flowers to deliver on Mother's Day. Paid the extra delivery fee. They sent an email on Monday saying they were unable to deliver on Sunday and would deliver the next day. It is now Wed and no flowers have been delivered. They also have not responded to the 3 emails I have sent. When you call customer service, you are on hold to speak to someone for 15 min only to be sent to a voicemail. This website is a SCAM. Do NOT use them!

Horrible experience! Ordered flowers for my mother in law for Saturday delivery. It’s now Tuesday night and they have yet to be delivered. I have called and called and nobody answers the phone. I’ve left messages and nobody returns the call. The only thing they do is repeatedly send an email that says how sorry they are and they’ll attempt the next business day delivery. Oh.... and they’ll send an apology note. I don’t want an apology note. I want my money back! This is a scam! Don’t fall into this trap! If I could give zero stars I would!

I ordered flowers from Just Flowers last week to be delivered to my mother last Saturday. The flowers were never delivered. I called the Just Flowers customer service line and could not get in touch with a human being. I called the order line and was promptly was greeted by a human who was not able to help me because she was only trained to take credit card information for flowers that will not be delivered. At this point I just want my $99.47 refunded to my credit card. I sent an email to the Just Flowers email address yesterday but have still not received a response and probably will not. I will never do business with this company again because it is apparently a scam.

Wish I had checked this site prior to ordering. I ordered flowers for Mother’s Day delivery last Sunday. It’s Tuesday at 10:00 pm and the flowers still have not arrived. Order no. **. Rep said they would need to talk to florist before issuing a refund, then disconnect the call. Called back and second rep said they were delivered and wanted me to hold while they called the recipient to confirm. Really? This company is a scam. Stay away!

I ordered an arrangement to be sent to my 88 year old mother in honor of Mother's Day. I was very disappointed whenever I saw the arrangement. The flower arrangement had mostly greenery with a few flowers. I fully understood that substitutions might have been necessary but this was not a $48.99 arrangement nor did it resemble, in the least, the flower I thought I was purchasing and sending to my mother. I gave the review one star because the flower was delivered on time.

I ordered flowers for Mother’s Day and paid around $140. Per my confirmation email, they would be delivered on Mother’s Day. When I got no acknowledgment by Monday, I started to wonder if they got delivered. I then received a robocall stating they were “unable” to deliver my order and would deliver them the next day. I took this to mean that no one was home to sign for them.

Well I see I’m not the only one that got scammed for Mother’s Day. I ordered flowers for Mother’s Day for my grandmother and they were never delivered. I tried calling customer service and was told to leave a voicemail due to the high volume of calls (I wonder why). I emailed them... no response back. I tried to look at my order online. I hit submit and nothing. I have disputed the charge with my credit card and will hopefully get my money back. Will never do business with them again and will tell any and everyone I know to BEWARE! Horrible company!

I ordered my flower delivery for Sunday May 12th and they were not delivered. I went to the website hoping for tracking possibilities but there were none. I received an automated email saying they would be delivered on the “next available day”. I received another email on Monday saying the same thing followed by an automated phone call on Monday night saying they would be delivered on the next business day. They were FINALLY delivered tonight Tuesday 5/14/19 at 7:15pm and the color scheme isn’t even the same as what I ordered. Also, the note is handwritten and illegible.

My daughter-in-law in the U.K. ordered flowers for me to be delivered on Saturday for Mother's Day and now it is Tuesday and the flowers have not arrived. Both yesterday and today I called and left a messages and have gone on line and sent a message - with the order number and my contact information - and have not heard from the company. Based on the previous reviews, I believe this company is a scammer.

Ordered flowers for my mom on Saturday for a Sunday Mother's Day delivery. It's now Tuesday and they still have not delivered them. No human will take my call. I've been disconnected multiple times. Would not recommend this company at all. I'll never use them again.

I paid $80 to have flowers delivered to my mom on Mother’s day and they did not complete the order on Mother’s day. They sent an email saying they would deliver the next day and they never did. Terrible customer service.

I placed an order Friday night before mother’s day for flowers to be delivered to my mom May 12. I was billed $72.69, but the flowers were never delivered. I contacted customer service, but they did not respond.

Ordered for Mother's Day and it's Tuesday with no delivery. Customer says she can't refund and not let me talk to a supervisor. Then left me on hold with the worst music ever. Do not order from these scumbags!!!

This website is a scam! Buyer beware!! I purchased same day delivery flowers for my mother in SLC to be delivered to her hospital room after she had a stroke. I paid for same day delivery and received an order confirmation. She never received the flowers. She didn't receive them the next day. I tried to call customer service 4 times and was never able to reach a live person. I left multiple messages and emails and finally received an email 2 days later saying: apologies for not be able to deliver. It said they would deliver next day, but by then my mother would be discharged. I tried calling and emailing again to change the delivery address but never got a response. I called 4 days later to get a refund but never heard back. Eventually I contacted my credit card company to have the charges reversed. I wouldn't be surprised if this website is a scam/phishing site to steal credit card info. TERRIBLE EXPERIENCE!!!!

Worst online company ever dealt with. They charged my card and never delivered the flowers on time but tried to deliver 4 days later. Never use this company. After talking to the company They said it is my problem not their's. Very rude and very unprofessional.

I'm writing because I'm disappointed in the flowers that were delivered to my sister in law. I ordered the PREMIUM size and what she received does not look premium, at all! It looks like something I picked up at the grocery store. Actually, some grocery stores have nicer arrangements for less. If I didn't live so far from her, I would have preferred to have gotten her the grocery store ones. The arrangement should have had a lot more flowers. It was absolutely NOT the Premium arrangement. It was, at best, the standard one. All they said was "sorry you weren't happy. We feel they were enough." I wish I could post pictures.

I ordered flowers for both my Mother and Mother in-law over the weekend and they were guaranteed to be delivered on Sunday. I spent nearly $200. It's Tuesday and they have still not arrived. My Mother in-law said someone came to her house yesterday evening but then said he didn't have the flowers on his delivery truck. I'm so frustrated now. I've been trying to call their support for hours and cannot get anyone. Not to mention I was never emailed any type of confirmation including the order number. I just want my money back at this point and it would be decent if someone could call me back or let me know what happened or what is going on. I am currently President of a software Company and our support reps would never treat our customers like this. Very, very disappointing.

I purchased flowers to be delivered on Saturday. They told me there is a possibility that a they would not be delivered till Sunday which was fine. I then got a email saying they would not be delivered till Monday because they were being delivered to a business. I read the email again and it says that they deliver to businesses on Sunday. I left a message for customer service to give me a call but no call came from them. Monday I called 4 times and left 4 messages. I also emailed them 4 times and received nothing back from them. Needless to say I am disputing the charge and will never do business with them again.

My husband purchased flowers from this company for his mother to be delivered on Mother’s Day. However, she never received them as promised!!! I’ve called numerous times, sent email’s and no response!!! The one and only time I was able to get a customer service rep. to answer was if I wanted to place an order. She could not and would not help me with my existing order!!! She was only able to take new orders, but not help with existing orders!! What!? Needless to say, we will work with our credit company today to get our refund, because this company is useless!! This was our very time and last time that I will ever purchase flowers from them!!!!

No delivery of flowers, no email confirmation, no live customer service rep. I could only leave a message and wait to be called. It’s been 2 days, NOTHING - no delivery, no email, no phone call. I want a full refund, but can’t get through to anyone so will have to dispute it with my cc company. Don’t use them; it’s a scam!!