JustFlowers.com Reviews

I ordered a teddy bear and balloons for my granddaughter to be delivered same day (paid $11.99 for this service) as she had surgery. Never have been delivered and it is now 4/27/19 @5:00PM. I spoke to a man on Thursday who said they could not find a florist to deliver them as the address was too remote. IT IS NOT A REMOTE ADDRESS. Emails kept arriving saying order is delayed.

My boss ordered flowers for me for Administrative Prof'l Day. He paid extra in order for them to arrive before noon on April 24. Noon came and went. He called at 4 o'clock to check status. They assured him they would be delivered. Keep in mind this is well past noon and approaching end of business day. At 5 o'clock, no flowers. When he called, they said they were delivered. They may have been delivered to someone somewhere but not at our office. They refused to be apologetic or helpful. Not good business.

I placed two orders on a Tuesday with this company for my father's funeral with an expected delivery date of Friday. The location of the funeral is very remote so I called on Wednesday morning to cancel my order. I talked with a representative and they said the credit department would call me back and nothing. I followed up again on Thursday and was told the credit department had to call me back. I refused this answer since I needed the order cancelled immediately and no one is calling me back.

Worst experience ever!!!! If I could rate negative stars I would! Ordered Birthday flowers for my mother out of state and paid for expedited delivery... didn't happen?!?! And to boot when they were delivered later that day they were left at wrong house and no delivery confirmation email like customer service said would happen. If not for the kind gentleman, who took it upon himself and used his own personal vehicle to deliver the flowers to correct address, my mother would have never received them!

I ordered a flower arrangement via JustFlowers for a friend to be delivered on April 20 for Easter. On Monday April 21 I received a call requesting an additional $15.00 to cover delivery cost added on by florist. I was instructed to call JustFlowers to authorize the additional cost to be debited to my credit card on file. I called them back to question the charge and asked what florist did the order. They said they couldn't give me that information. I was also questioning why the delivery was done on Monday and not Saturday. I specifically requested Saturday delivery for Easter. When asked to speak to a supervisor I was put on hold for over 30 minutes on two subsequent calls.

Flowers not delivered. Communication with local florist poor. Two weeks later and multiple calls to customer service without resolution. Requested manager escalation. No response in acceptable time frame for escalation.

I made a purchase on this site prior to reading the reviews. I wanted to send flowers for a funeral that was out-of-state. Immediately after purchasing the flowers (within 2 minutes) I realized that the funeral home could not receive the flowers. I called to cancel the order and then got bounced around because there was no manager available to "approve" the cancellation. It's been 3 hours and I still haven't confirmed the cancellation of the order. Buyer Beware... This has the appearance of a large well run organization, but that's not at all what you are dealing with. It's a very small operation with apparently only two people that can verify anything. I'm very disappointed and would leave no stars if I could.

Ordered a small cactus dish garden as pictured in their website. Delivered instead a pathetic assortment of tropical plants. Delivery botched also; was two days later than promised. Will not use them again!

Flowers were for a funeral out-of-state, and specific colors were requested for the family's floral arrangements (specifically pink, with yellow and blue.) I searched for 2 hours online to find a pink, yellow, and blue arrangement. I included a note stating, "PLEASE no substitutions w/o calling me 1st for my approval... color is very important." I received no call - yet flowers came in different colors. Also, I upgraded to the premium version, and instead of more flowers, I got a bunch of leaves, (and there were no leaves in the original photo online). When I notified JustFlowers.com, I was offered a $5 discount. I said - not enough.

I order flowers for my Mom on her birthday. The day before the delivery was to happen she had to go into the hospital unexpectedly. I called the florist and changed the delivery to a later date. Three days later she returned home to no flowers. Several calls and e-mails later I was told, 'we called her and she said leave them on the porch, so we did.' Several problems here, no one called and she has no porch her home. We checked the e-mail, her caller ID and mine, not a single call. Since then it has been a nightmare of calls and e-mails to be told constantly 'we are researching this' or 'we need to talk to the florist'. Now, 9 days after her birthday and 7 days after she returned from the hospital, we have no money and are out $50! Please do yourself a favor and don't order from these scam artists!

I ordered the most expensive (premium) bouquet for my daughter's birthday. She received an ugly, sparse and dying bouquet. The delivery person dropped them in front of the house in the sun, not on the porch. She is an amputee and when she heard a knock and made it to the door, no one was there. She checked throughout the day for flowers on her porch. Finally a friend stopped by and saw them in front of her house. By then, they had been in the sun 4 + hours and the sparse, ugly bouquet was wilted and flowers open. After many calls to them and getting disconnected nearly 10 times when a person came on the line, I called again today only to be told that she received what I ordered. Their supposed 100% money back guarantee is a sham.

On 3/8/2019, I ordered a pretty flower bouquet in a small basket for my sister-in-law. During the check out process, I saw an offer to add an item (teddy bear, balloons etc.) I chose one "Get Well" balloon (she had surgery). Including the flowers 1 balloon, taxes, handling charges, I paid approximately $62.00. I requested that they be delivered to her home on Monday 3/11/19. The florist delivered a bunch of balloons, but, NO flowers. I first called the local florist who said that was the order she received from JustFlowers. I then called JustFlowers who was able to correctly identify my order when I gave the Order #. The lady obtained my name and personal cell number and said she would research it and call me back. The return call resulted in the determination there was "a glitch" somewhere.

I ordered flowers for a friend's birthday from the JustFlowers.com website. I had used them in the past with good results but this time was a real disappointment. I ordered the fashionista chic arrangement and got the Sears Toughskins special...not even close. They were not very empathetic in resolving the matter either. They wanted additional photos but I wasn't going to reach out to my friend and say, "Your flowers are crap, can you take more photos so I can get my money back." Give me a break.

I ordered an arrangement from JustFlowers.com to be sent to my best friend's father who just lost his wife. I picked out a robust looking, clean and modern looking blue hydrangea floral arrangement to be delivered. The wrong arrangement was sent. It was a few cheap looking white flowers in a vase I would have never picked out. For three days now, there has been many back and forth emails and phone calls with JustFlowers.com (and they in turn have been in touch with the local florist who was responsible for this incorrect arrangement). Surprise surprise...there has been no resolution. This has been the worst customer service experience and I will NEVER order from them again. And I will warn my friends never to order from them.

I have never maid a purchase with JustFlowers.com. For over three years, I receive almost daily emails from them for their marketing. I have clicked on the "unsubscribe" button a "bazzillion" times (okay that's dramatic). I've sent repeated requests for them to make it stop and remove me from their mailing list. But here we are, almost 4 years later and it's still happening. SO FRUSTRATING! I know I can just keep hitting the delete button, but they are a PEST! I had to enter my email to them in order to start the chat. Funny how we conveniently got cut off only at her end, but it would not allow me to respond to her. I think SHE cut me off. WOW!

It took a very long time in many phone calls but I would finally received my delivery. Thank you.

I ordered flowers to be delivered for a birthday. I paid $54.44 for a bouquet that pictured at least 20 flowers in the arrangement. When the birthday girl got them, she sent me a photo and I was so embarrassed. She literally got 8 flowers...only ONE of which was a rose. I apologized explaining that was not even close to what I ordered. I showed her the photo of what she should have received and she insisted I called to get a refund. I have been going back and forth with JustFlowers for 4 days now, was on the phone for an hour again today and spoke with a manager who said they would only refund $18 “because of the 2 missing roses, that otherwise, the order was made to value”. What!? DO NOT WASTE YOUR MONEY OR TIME ORDERING WITH THEM! Total false advertisement and they will give you every excuse in the book why you are wrong and they are right. It’s a joke. I should have come here to read all of the awful reviews before I ordered!

Ordered Flowers, 2 balloons, bear and chocolate for Valentine's Day. Did NOT receive any balloons and the flowers were 1/2 of the volume of flowers orders. The arrangement showed it should have approx 24 Roses and 36-40 carnations. The arrangement arrived with only 12 Roses and 20 carnations. Florist just filled the rest of the arrangement with white filler. After emailing 4 times with JustFlowers I finally received a return email stating the Florist said they delivered the proper value in flowers and that they said I received the balloons!!! Seriously! I even sent them pictures of what I received. Worst Customer Service EVER!!! And then to basically call me liar about the balloons too. Will NEVER USE THEM AGAIN! BEWARE!!!

Ordered a dozen roses for $130 under their same day delivery ad. I called and emailed them when flowers did not arrive. They never responded. Flowers arrived the next day after my wife had already left on a business trip. The florist delivering the flowers instructed me that they did not receive the order from JustFlowers until that day (a day late). When I requested a refund, they only offered a $15 credit. Told me they "rescheduled my delivery" after I placed my order. The only problem is they never notified me of that. Do not use this service. You will be disappointed.

On February 20, my daughter-in-law's birthday I ordered her some pretty pink roses and balloon bouquet... That evening I found out they hadn't been delivered, and the next day JustFlowers called me and said they weren't able to deliver, and they would try again (that day the 21st). I said, "Yes please do." The next day I received ANOTHER call and email saying the same thing, and that I would received a $5.00 credit for the delay.

Updated on 02/22/2019: Posted a review yesterday, talked to someone AGAIN, was told they would be delivered TODAY before NOON and offered a $5.00 credit for the "inconvenience" Guess What?? It is now 3:15PM and still no flowers that were suppose to be here over a week ago. I have reported your company to my credit cared a fraud. I cannot believe, that this company gets away with stealing peoples money! I will review you on every website and with the BBB until I get my money back!

I ordered flowers for my wife for our anniversary which is on Valentine's Day. They told me they could have the delivery done that day. The flowers never arrived that day. I did not contact them until the next day. The flowers were finally delivered late the next day. I was very upset and dissatisfied, especially after I spent almost $100. They were told to drop off at the side door in carport but instead they were sitting at the front door for everyone to see!! I was very insulted by the fact that when they did respond to my email they offered me a discount of $7.50 off my next order and a $5.00 refund! What? Do you really think I will be using you again after this. What an insult! I asked for a refund or something close to that. The arrangement was not worth the money either.

I give no stars! I am so sorry that I did not read all of horrible reviews from this company before I placed my order! Shame on me, at least all the similar complaints on the same day should help my credit company in their decision to refund me for this absurd charge. I placed an order at 4 am on Sunday and was "Guaranteed delivery on same day." I was shocked to learn that the flowers were never delivered the next day, when they sent me an email saying there was a glitch in the credit card order and to contact them. When I called them they said "the glitch was taken care of and that the flowers were already out on delivery." This was not true, the flowers were never out on a delivery because apparently there was a snow storm. And the next day too (so they claim).

I ordered a twelve red roses to be sent to my partner for the 14th Feb 2019. Which they thought was fair to charge $101 for. The arrangement arrived. They thought in their in their wisdom it would be ok to deliver one rose with I would guessing $20 worth of other flowers as they had run out of roses. On Valentine's Day? After sending an email of which I had no response I then had to call from the UK. I was told that there would be a new arrangement sent out. After waiting five day nothing had been done so I had to send another email out. I've just received a call from a manager to be told they won't be sending a new arrangement out but I can have $15 in compensation. That was an insult. Please think twice before using this company.

I ordered flowers for a funeral that never arrived. After several calls, they finally sent a email saying that the order could not be processed due to a high volume of orders. I requested a refund and they offered to deliver it now to anywhere I like. I told them I want a refund and they said all they can offer is a discount. Im waiting for a supervisor to call me back. I will never deal with this company again.

I purchased flowers and balloons on February 14th with a guarantee of same day delivery. It is now Tuesday, February 19th and still nothing has been delivered. I have sent several emails beginning on Friday, February 15th to which I've gotten the same reply. "We are sorry for the delay". "We have all personnel working overtime but at this time we can't tell you when your flowers will be delivered". I finally spoke to a real person yesterday and demanded the order be cancelled and refund my money. They verbally agreed to my request, then moments later I received an email that stated they were looking into my request for cancellation but had just been notified by the florist that the flowers were delivered. This is absolutely untrue and an extreme fraudulent act to extort money from me. I truly hope my money is returned but I have absolutely no faith with JustFlowers doing the right thing! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!

I ordered flowers for my 77 year old Mom for Valentine's Day and they were guaranteed to be delivered between 8 a.m. and 9 p.m. on Valentine's Day. My mother goes to bed at 8 p.m. so she can walk to church in the morning at 6. When we called to ask if she received the flowers she had not. She continued to get out of bed to check her porch until 9:45 p.m. She called the next day to say she did not receive the flowers. I sent her a picture of what the flowers were supposed to look like and showed her that I had upgraded to PREMIUM and added a balloon. I received an email from JustFlowers saying the flowers would not be delivered. If I had known, I would have made other arrangements and cancelled that order.

I ordered flowers & chocolate to be delivered to a friend who was down and needed a little pick me up. I ordered them on Thursday 2/14/19 (Valentine’s Day) for same day delivery. I was understanding that it got delayed due to the holiday. They arrived to her on Saturday and with no chocolates after several calls and emails. I then asked to speak to a manager and after a 30 min hold a person named Regi told me that I had to wait for them to do an investigation. Pardon my language, but investigation my **. They did not wait to take my money so why do I have to wait for them to investigate something that has nothing to do with me. Long short of it, no candy, the worst customer service, and I think I deserve all of my money back for the inconvenience and the rude service of this manager.

Well when order was placed it had my daughter's name spelled correctly but in the card it was all wrong. Then they called and wanted an additional 15$ for shipping. When the flowers showed up they were damaged and parts falling off. For 63.95 this was terrible. Then customer service places you on hold for 30 min at a time in hopes of you giving up and hanging the phone up. Poor broken English and every other word is unhu. I will never use them for flowers again.

I place 4 orders with JustFlowers.com for a total of just under $400.00. All were for Valentine's Day and were guaranteed to be delivered on Valentine's Day. The 1st was ordered on 2-12-2019 it was delivered on the 13th (wrong). Next 3 for my granddaughters ordered on 13th to to the same address. One delivered and order number ** was not and was delivered the 16th. Now that sure made my 11 year old Granddaughter feel like my Valentine "Thanks to JustFlowers.com". The third was delivered ok. So 50% of the orders was carried out as ordered. I received an e-mail from them Valentine's Day stating that there was a delay in delivering the one order which makes no sense because they delivered the other to the same address. They are a scam. I have e-mailed and called several times and have yet to talk with anyone. I've done business two times now with JustFlowers.com my first and my last.

I ordered flowers for same day "guaranteed" delivery on Valentine's Day (2/14/19). There were banners and advertisements on their website that said same day delivery on Valentine's day was guaranteed. I waited all day and nothing was delivered to our home address. I got an automated call around 6pm stating that the flowers could not be delivered that day and they would be delivered the next day. I tried calling JustFlowers.com 6 times and never spoke to a representative. I was only transferred to a voicemail service. I left multiple voicemails but never received a call back.

I would give no stars but it won't let me. I ordered flowers for my mom and dad’s 50th wedding anniversary party. I paid extra for delivery before 1pm on Saturday February 16. I paid $125 for the flowers. The florist tried to deliver them at 4:30 after the party was over. That is not the worst of it. When they got there they were horrible and nothing like what I ordered. One hydrangea and 2 or 3 tiger lilies and that was all. Who would pay $125 for that. I did not accept them as they were late and terrible. DO NOT USE THIS COMPANY. My parents only have one 50th. Very upset. My order number is **. Refund my money.

On the 2/14/2019 Valentine's Day it cost me 146.95 and I am from Australia. I send flowers for my fiancee this JustFlowers.com. She rang up. Told send photos as well. Over the last day hearing what saying to her they told her she get new ones and the day as well her 2/16/2019 have them replaced. She rang up when I was on Skype with her. All they done gave her the run around. Now I want my money back. What done send her dead flowers Valentine's Day and 146.95 is a lot of money for me.

I paid over $100 to order flowers for my girlfriend for Valentine's. The website says "same day delivery". My girlfriend never received the flowers on Valentine's or the day after. (She even stayed in the office late on both days, in hope to receive them, but they never came.) I called Just Flowers. I waited for like 20 minutes, only to be delivered to a voicemail. I also sent a note through their website. No response so far. Is this a scam? Anyway, it's now long after Valentine's. I don't want the flowers anymore. Please give me a full refund. My order number is **.

Update on 02/22/2019: Received an e-mail from the company stating they do not give refunds after they have delivered. They never should have delivered in the first place as the order was canceled according to their customer service rep. Wife was already gone when flowers finally showed up and the wrong order was sent. How do they take your money and deliver way outside their "guaranteed" delivery and bring the wrong product and not do refunds??? You did not deliver the item ordered and refuse to give a refund? Come and get the $10.00 worth of crappy flowers you brought my wife, they are still sitting by the dumpster! I will be looking into charging back my credit card.

I ordered flowers for my wife on Valentine's Day which was also our wedding anniversary and JustFlowers did not deliver until the end of the next day, so I refused them. Now, they do not want to return my money, so I hope this review costs them a lot more.

I ordered flowers for my daughter. They never arrived and nobody called. I called customer service and of course could not reach anyone. Had to leave a message. In meantime I went out of town and they are communicating. Is my work email. So I call and call and call and call. Finally w/ days later I reach a real person. I get address so my daughter can pick up order. She gets there and they have no idea who she is or why she is there. Call and call and call customer service while she waits a hour. Finally get someone and after 20 minutes on hold while they talk to florist they work it out. I then ask for a partial refund since she had to pick me up and I spent 3 hours on the phone trying to get it fixed. 35 minutes on hold they refund $15 of my $110 order. ABSOLUTELY WORST CUSTOMER SERVICE EVER. They will never see another penny of my money.

Order flowers to be delivered on Valentine's day, when order was placed there was no mention of any delays due to a busy Valentine's day. Started placing calls early afternoon with concerns about delivery, no calls answered or returned. Same with many emails sent. I felt like I was scammed. WARNING TO ALL DO NOT USE THIS COMPANY. I was ripped off for $110. Day after Valentine's day I get a email saying flowers were delivered, my wife had this day off. She called office manager to verify delivery. No delivery was made. STAY AWAY FROM THIS COMPANY. I can understand busy days, a phone call or email should have been sent to me. Very poor customer service. Not even worth giving 1 star.

Updated on 02/23/2019: I reported this company for fraud. We ordered flowers for GUARANTEED DELIVERY for Valentine's Day! We order the a simple bouquet of roses for my boss's wife. I placed the order on his behalf because he was traveling and out of the country. Firstly the customer service agent did not speak or appear to understand English. I had to repeat everything multiple times with the exception of our credit card details. The Saturday following Valentine's Day my boss arrives home at 2am only to discover the flowers I had promised I ordered and received a guaranteed delivery had never been delivered.

I ordered roses for my girlfriend to be delivered at her office on Valentine's Day and they never arrived. She even stayed at work late on Thursday and Friday to wait for them, only to be devastated when nothing arrived. Worst of all, I never received an update or explanation in any form as to what happened. I tried to reach out to them via email and phone but never received any response or answer. At this point I'm convinced that I fell victim to a scam. Valentine's Day has come and gone and there's no longer a need or desire for these flowers. I want a refund, not flowers delivered in front of all of her co-workers a week late, that's mortifying.

Ordered 115 dollars worth of flowers for my girlfriend for Valentine’s Day. Wanted it to be special. Nothing delivered on the 14th. Nothing the next day either. No response when you call their listed number. My order number is **. I expect a full refund or I will report this as fraud.

Run don’t walk away from this company! Ordered $150 worth of roses for my girlfriend for Valentine’s Day. They were guaranteed to be there before 9pm. I even received an email at time of purchase from another company “Norton” that fully guarantees JustFlowers deliveries. The flowers were never delivered. I never received a call, text, or email stating they were delayed or they were not going to be able to fulfill their “guaranteed “ delivery.

Ordered $200 worth of flowers for my wife to be delivered on Valentine's Day and they didn't deliver it the next day either. Reporting to BBB. Customer service won't answer my calls. They are thieves!

It's a fraud site. Don’t use. My order number is **. They ruined my Valentine's. I kept on calling and emailing. No one responded. They are a fraud website. Made my hopes high that it will be same day. Wasted time and this should be banned.

I ordered 2 sets of flowers on Monday, Feb. 11th to go out to my 2 daughters living in New York and supposed to be delivered yesterday on Valentine's Day. First of all, they never received the flowers and I got no email confirmation that they were or weren't even being delivered. I called today and spoke with someone for 30 minutes and she had no clue what to even tell me. She said they would have to call the florists first to see if they delivered them. Okay, obviously I can tell her they were not delivered! Then she said first they had to confirm with the florist before I get a refund. Do they not understand these are my daughters? I know they were not delivered! I spent close to $250.00 for both sets of flowers. This is the worst floral company I've ever dealt with! They are horrible and a complete fraud! Do not ever use them! I just want my $250.00 back!

Updated on 02/18/2019: Just received a call from a customer service saying they would only credit half of my money back for this horrible late service, because I received the flowers. I told them I would report them to my credit card company as fraud, they said that was fine, that they would take it up with them... This is AFTER I received a phone call and email saying I would get a FULL credit... DO NOT USE THIS COMPANY AS THEY WILL TAKE YOUR MONEY AND NOT GIVE A DAMN!

I ordered flowers on Feb 13th for my girlfriend for Valentine's Day. They were to be delivered to her work and the representative guaranteed me they would be delivered for Valentine's Day. If I would been told differently I would of went another route. So it's the day after Valentine's and $115 dollars later no flowers have been delivered. I have been trying to call the customer service line and not able to get through to anyone. Just hold music and recording to keep holding.

My husband placed an order 2/14 @ 10:27. Website said would be deliver within a hour window. Received 2/15 @ 3:55 pm, 5 mins before leaving for the day. This is not the same arrangement online. Called florist that delivered this. Manager was not helpful, said I should take up all the issues with Just Flowers. Mgr said Just Flowers sent the order today at 1 pm w/o providing an item number/code # of what the arrangement look like. My arrangement looks like it was thrown together. And they didn't not package it for me to take home. This flower shop "The Flower shop of Chicago" should not be handling online orders if they can't go online to see what the arrangements look like. Invoice says $99 for the arrangement, online it says $84.99. Either way, it was not fulfilled correctly. And the 800 # you guys have just keeps ringing and eventually hangs up on you.

Ordered flowers for my wife from here, because they guaranteed same day delivery. Boy was I wrong...and every time I try and contact, I get no response, no help. Thanks for ruining Valentine’s Day, JustFlowers.com. Awesome. My order number was **. Need a refund, now.

My husband, Marcus ordered flowers for myself as well as our daughter's first Valentine's Day which were never delivered. I have been on hold for over an hour trying to get ahold of someone at this company. Order numbers: ** need to ALL be refunded immediately.

Yesterday morning I ordered Valentine's Day roses from this company to be delivered to my wife's work. The website said delivery on Valentine's Day was guaranteed. Well, when they did not arrive by closing time yesterday (around 4:30 pm) I canceled the order online. I checked my bank and the charge was pending. Today, a day later, the flowers were delivered at 3 PM. Who delivers $123.00 worth of Valentine's Day flowers the day after Valentine's Day. Now, no one answers the phone when I call, I have to stay on hold forever just to leave a message for them to call me back? Stay away from this company, they are incompetent and nothing but a bunch of crooks. Oh, and I didn't get the freaking balloon either! My order number is **, and don't tell me they were delivered because it was a freaking day late!

Updated on 02/16/2019: Ordered Flowers for Valentines Day Guaranteed Delivery by 9 pm... Two days later still no delivery!!! No answers at customer service. Just this bull. Feb. 15, 2019 JustFlowers.com response: "Lance ** We are truly sorry your Valentine's Day order ** to ** was not able to be delivered. We will deliver your order on the next available day and we will include a note of apology from our company. Thank you for your understanding.

They took my money, didn't deliver the flowers on Valentine's Day, called at 5 with a auto message saying they couldn't deliver. Had to go out last minute and find some flowers. Put a request to cancel on website then called the next day to verify the cancellation. Was on hold for 30 minutes and then they passed the phone around and refused to refund. If this issue is not fixed, my lawyer will fix it. DON'T USE. WORST COMPANY I EVER DEALT WITH and that's saying something!

Ordered flowers for my wife yesterday morning. Website says they guarantee delivery. Flowers were not delivered. Called last night twice, no one returned my call. Have been calling all day today and having two co-workers call also. Have been on hold for hours. Live chat unavailable have to send an email. No response. Put in my order # everywhere I could. If anyone was able to speak with someone they did better than I did. Tired of listening to Barry White on their recording. This place is a scam. They stole my $115. I am filing a fraud alert and complaint with the Better Business Bureau.

I am a college student and spent 114.00 to send flowers for Valentine's Day to a friend. Being in college I do NOT have the money to waste... Or to be SCAMMED. Flowers were NOT delivered, and no receipt sent to my email, or any contact from them whatsoever. I have tried calling and emailing NUMEROUS times with no response. Can only get through to a recording. EXTREMELY unprofessional service...actually no service at all. Again being a college student with little funds to begin with, it would be nice to get what you pay for. However, NOTHING WAS RECEIVED... And just more of a headache to pursue money refund/complaint with BBB, etc. Buyer beware.

I ordered flowers to be delivered to my daughter on February 13th. The order was never delivered and no one was available to answer the phone. I think the number does not exist. I sent three emails and got the same answer that they were waiting for the florist to confirm delivery. I am going to charge this company with fraud and of course my bank will take all measures needed to get my money back.

Updated on 02/20/2019: On Friday (Feb 15th) JustFlowers responded to my complaint/review on ConsumerAffairs. I gave them the order number as requested and asked for follow up - as of today (Feb 20th) still NO response. I contacted my bank and have informed them the vendor is unresponsive and has hundreds of complaints. My bank is investigating this company. Terrible service, terrible company, never use them.

I ordered Flowers/gift to be delivered on Valentine’s Day. I selected this company because they were one of the few that guaranteed delivery on such short notice (the evening before). As of this writing there have not been a delivery nor have I been able to contact them by phone or receive any response online or email. I should have read the reviews prior to spending money. It basically ruined what should have been a special day for my friend.

I orders flowers for my wife for Valentine's day and it is already the 15th and she still has not received them. I have call many times to customer services but can NOT get someone to speak with. This is frustrating. I want a FULL REFUND. I will be calling my credit card company and void the transaction.

I ordered flowers and chocolate for my girlfriend yesterday for same day delivery, they never arrived. By the time the end of the business day was at hand, I'd called to cancel the order but, of course, there are no real people to talk to, only leaving messages which I'm sure are being deleted. If the flowers show up, my girlfriend will refuse delivery. This is not a mistake, this is scam. It is theft. I will accept nothing less than a FULL refund of my money and I've been in contact with dozens of people who have been robbed by this company, as well as have contacted a lawyer. I have contacted PayPal and will contact the Better Business Bureau.

A day late, but they delivered after a few calls.

I paid $160.93 on flowers with GUARANTEED DELIVERY on Valentine's Day & they NEVER ARRIVED. This is something called FALSE ADVERTISEMENT which is ILLEGAL & is subject to a CLASS ACTION LAWSUIT! I am not the one that you want to SCAM. If this issue is not fixed, my lawyer will fix it for you.

I ordered from JustFlowers for one reason only: they guaranteed that the delivery could be made on Valentine's Day. Then all of a sudden I got an email with no explanation saying it couldn’t be delivered. Gave me a customer support phone line to call and it just keeps sending you to voicemail to leave a message so someone can call back but they never do. This company doesn’t care about its customers at all. Oh, and it’s the next day and flowers still haven’t been delivered.

I purchased flowers to be delivered yesterday and not only did they not deliver as advertised, they charged me for the flowers but have been non-responsive to multiple phone calls and emails. I have not received the PAID FOR PRODUCT nor have I received any type of update! They are a scam and at this point they need to return my $100 plus dollars! Buyers beware!!!

I ordered flowers to be delivered to my girlfriend yesterday. They were never delivered. Customer service has been very rude and refuses to give me a refund. The woman said she'd call me back today, and never did. This place is a scam. They stole my $150. They don't give me any answers and just repeat that 'The florist isn't answering.' I'm filing fraud alert if I don't get an answer soon.

My BF ordered me $160 worth of flowers from JustFlowers for Valentine's Day and submitted the order weeks before and gave my phone number to contact upon arrival. By 5 pm still had not received the flowers or a call from the delivery man. My BF called JustFlowers nonstop and after hours finally got ahold of somebody in "customer service" saying the delivery man came between 2-4 p and said he couldn't enter the building so they refused to issue a refund. I spoke with security who worked overnight and they had no flower deliveries for me all day/night.

I made a huge mistake ordering flowers from this place for Valentine’s Day. I knew it was too good to be true for same day delivery. It is 2/15/19 and STILL no flowers! You can’t speak to an actual person when you call customer service, they direct you to the website which doesn’t work. You can’t add any information so there is no way of checking the order status. I sent them an email this morning and haven’t heard back. They are frauds!

My father purchased flowers to be delivered to me at work yesterday, Valentine's Day, and I never received them. He never got a phone call that they couldn't be delivered, and was instead sent an email with an apology and a phone number that lead only to answering machines. We STILL haven't received a callback from the company despite sending THREE emails and leaving FOUR voicemails yesterday and today. Very disappointed in general, not to mention the fact that Valentine's Day deliveries were "guaranteed".

I place my order for flowers to be delivered 2/14/2019. No callback, no delivery, no service!!! Filing a claim. I want my money back. I have never called a company this much in my life and to not be contacted back, I have no words. And if they come back and reply with a, "your delivery was made" will be a lie since I have been in contact with the receiver. So much for surprises!

I ordered $180 dollars of flowers and chocolates that were 100% guaranteed to be delivered on Valentine's Day to my lady's work. She had to sit there all day long watching her coworkers get package after package delivered, while these idiots just charged my account and never answered a phone call, sent me an email, or ever delivered the flowers. This ruined what is one of the most important holidays of the year for couples. I will spend the next 364 days, doing everything I can to let the world know how crappy of a company JustFlowers.com is. DO NOT ORDER FROM THEM!!!! Unless you want to see your lady come home with a sad face, and want to feel like a jerk because a company did not do what they promised to do. I still have not heard a single word back, nor has my money been refunded. Nor were the flowers ever delivered. HORRIBLE!!!

Terrible, flowers ordered twice & never received. Same as many other reviews, my husband ordered me flowers for Valentine’s Day, I waited in all day & night, but did not receive them. Last year my friend's husband ordered thru here for her, & same thing, they never arrived. Just disgusting. They should be shut down. Not only no delivery, but no notifications either, but they did take the money for the order $139.

I paid over $100 to have flowers delivered to my girlfriend with guaranteed delivery on the 14th. They still have not been delivered and I've had no luck reaching a live person with the company. This ruined our Valentine's Day. Do NOT use this company!

Never got any flowers for my Valentines Day yesterday, can’t get anyone to answer the phone or to return an email! Are they even a legit company? Nothing worse than feeling ripped off! By the looks of the other complaints someone made thousands of dollars yesterday!

I spent $260 for two orders and NEITHER ONE was delivered. The WORST part is that when you call "customer service," not only does no one ever pick up, the call queue HANGS UP ON YOU. You are unable to speak to anyone EVER. This is a SCAM.

My fiance purchased flowers for Valentine's Day for me, the flowers were supposed to be delivered yesterday ON Valentine's Day and they were never delivered. An email was sent at 4:33 stating that the order was rescheduled for the next available delivery date. We are both very upset and It ruined our day. We have tried to call several times to cancel the order and have emailed but can not get a hold of anyone.

Updated on 02/16/2019: So I wrote a review about my terrible Valentine's Day order with Just Flowers yesterday and it seems like they are sending generic responses to everyone that writes on this page and when you reply, THEY ARE NOT ANSWERING! THIS IS A SCAM! I would like my refund for my order. Someone needs to get back to me asap or I will report you to the Better Business Bureau. You are taking people's money and not getting back to us. Unacceptable!

My husband made the mistake of ordering flowers for Valentine's Day for me through this site. Well here I sit at 9 pm with no flowers. Shame on them! I hope others do their research before using this site. I have already filed a claim with our credit card company.

Updated on 04/01/2019: What a nightmare buying flowers from them. Failed to deliver my flowers and faked the delivery signature. After proving them the signature was faked, they finally delivered ONE MONTH after my intended delivery date, after more delays. And the quality of flowers delivered were bad - not fresh at all, worse than those you can get at a local flower shop at much lower price. Oh, by the way, they do not give you a refund even though they know they didn't deliver successfully - according to subtle terms on their website. Basically by the time you send your payment to them, you're doomed.

I placed an Valentine's Day flowers for my wife and they were suppose to be delivered to her work. It is 9 pm and still no delivery yet. I have been calling them but no one will answer. I have left the voice message and have emailed them over 10 time now. They are a scam that took my money and ruined my wife's and mine Valentine's Day.

The company never delivered flowers on Valentine’s Day despite numerous follow-ups via email and phone calls. I got a call saying the flowers were on their way to be delivered and they never arrived. I will never work with this company again they are scammers and totally unprofessional and do not follow through despite taking your money.

I placed an order for flowers to be delivered today Valentine's Day 2/14/19 and they did not get delivered. I have tried for hours to get someone on the phone. They keep you on hold then tell you to leave a message they will get back to you. I have gotten no response from them. I emailed them and also got no response. This is an awful thing to do on Valentine's day. At least respond! Terrible service.

Ordered flowers. Never received them. Could not get through on phone to talk to anyone. Send a message and got a response. They were sorry for the slow service. They are a piece of junk company. Do not ever use them.

My husband ordered an arrangement for me for Valentine's Day to be delivered to my work which closes at 5:00 p.m. He has tried all day to get someone on the telephone to find out the status of the delivery and stayed on hold the entire day. I started to call just before 5:00 p.m. once he told me about it and still no answer. I have sent an e-mail requesting a refund and to cancel the order and I have left a voice message. It is my hope that they will make the refund process quick and painless. Unfortunately, it is my fear that this is a SCAM! Time will tell.

I just received flowers my husband ordered for me for V Day!! They arrived at my front door in a vehicle that was cracked and smashed in the back end. Parked in NY driveway. Anyway...flowers were sparse!! We paid 97 dollars for them. They arrived drain and black spots all over the roses as well as the leaves were brown and holes in them. We did call customers service for help and we were treated horribly!! She refused to allow us to speak to a manager and she also was not apologetic at all. This company is a scam!!! We sent pictures to their email about the disappointment in our flowers and the customer service rep told us to pick off the dead pieces and it would be fine . Lol. Please do not order from these people.

An order was placed for a teen by a grandparent to be received for her birthday AFTER she got home from school. Very specific request but the arrangement showed up at 10am. My daughter didn't get the chance to open the door and get her surprise which was the whole purpose of placing the order and picking a time after 4pm. Also was told they were out of balloons so the arrangement the grandparent requested only came with one balloon. Flowers are already drooping and the birthday girl won't be home for another 4 hours. I have been on and off hold with customer service for about an hour. NEVER using this company again. Wish I knew which florist was used but they won't tell me. Very disappointed.

I used this company one time and I am now constantly bombarded with emails. I have “unsubscribed” for these emails AT LEAST 25 TIMES!!! Enough already. I would never use this company again based on that fact alone! Please unsubscribe me!!!

I placed an order a few months ago for a funeral, we decided to do something different, so I called to cancel the order about 20 minutes later. First the guy said it was too late to cancel, then he said he didn’t have approval to cancel and his manager needed to call me back. I received SEVERAL phone calls from a “manager” trying to convince me to keep the order; I demanded that he stop calling me and issue my refund. Since then, I have received spam thank you emails almost every day with coupons and offers. I have emailed them and asked to be removed from the mailing list probably about 30 times, and yet I still get the emails. This is the WORST COMPANY I’ve ever dealt with! PLEASE STOP SENDING ME EMAILS!!!!

I placed an order for flowers a few years ago and have received hundreds of spam emails with countless different email addresses from same domain. So I add each to spam and another comes from a slightly different email address like reminders@, justforyou@, romantic@, etc.

Just Flowers: Is located in LA and not Cranston RI as advertised. I should have taken heed when I could not get a definitive answer as to their local address. The person read the note back to me correctly; however, when I saw the order with my note, I was mortified - it was full of grammar and punctuation errors. I contacted customer service and spoke to three people, including a manager, and received no resolution outside of an offer for a $5 dollar refund. I was promised a callback twice that never materialized. Never again - please learn from my mistake and select another florist.

Ordered and paid for a flower arrangement, online, January 24th 2019. (Thursday) I wanted it delivered on the Monday or Tuesday (28th 29th). Contacted Customer Service on the 30th was told the order was processed. Contacted Customer Service again on Friday Feb 1st, got a few different reasons why the flowers weren't delivered but was told that my order would be expedited. Contacted them again today Monday the 4th still no flowers but the order is supposed to be out for delivery tomorrow. It's not that difficult to contact me via email to explain that they were having troubles with the order and that delivery wouldn't be as planned! I understand things can go sideways at times, but I feel that they should have contacted me. I have used JustFlowers.com before with no problems but after this last episode, I am not too sure I will use them again.

I call JustFlowers.com February 4th around 6:00 in the morning. No one answered. They gave me a call back around 8 o'clock. I proceeded to order an arrangement for my anniversary, spending around a $120. I also paid for express delivery which was $4.99. They told me My flowers and chocolate should be there around one o'clock. That's 5 hours until they get delivered. It is now almost 5 o'clock PM and still no flowers. I had an afternoon planned and now tonight I have dinner reservations and still no flowers. I will never use JustFlowers again.

I ordered flowers 3 years ago. Since then, I am receiving SPAM/newsletter even though I was never asked to be put on their mailing list. I unsubscribed already more than 8 times without a result... Please stop sending me e-mails!

I placed 2 orders for delivery on Monday to my grandmother for her birthday. I emailed and called on Tuesday to see if the order was delivered. After waiting a very long time on hold, I was told that 24 hours is too soon to tell if the order was delivered! I will need to wait until Wednesday to check again. On Wednesday, after sending emails and attempting to chat with a representative, and being on hold for a very long time, I was told that the order was never delivered. I was charged for my order yet nothing was delivered. I would have never known unless I called them. I was assured that my order will be delivered on THURSDAY! What is up with that!!! This company should not be in business!!! Do your homework and read all reviews before placing an order! I asked for a full refund and now waiting for the manager to call me back. Not sure how long that will take!

I ordered flowers for my mother on a Sunday for Monday delivery. 6:30 pm no flowers were delivered. Called to check, waited on hold for 20 minutes till someone answered the phone. Person said system was being upgraded so they couldn't check my status and would call or email me. No responses from them. Called back at 9 pm. Waited another 15 minutes until recording came on to leave order # and name. I broke my own rule of checking reviews prior to ordering. Now I am suffering the consequences. This company should not be in business.

I've unsubscribed and emailed remove@justflowers.com countless times and am still receiving Thank You emails with coupons. How do I remove myself from this list?!!! I've tried everything. STOP SENDING THEM!!!

Placed two orders for a small town funeral. One small for $70+ 2nd for $250+. The small arrangement was delivered on time and was beautiful. The large standup was never delivered or even completed by florist even after paying extra charge for rush delivery. No contact from florist or JustFlowers.com. Nothing. To be completely fair there were only two florist in town. I understand that JustFlowers is only a middleman. However my real issue is this. When I called to inform them the arrangement had not been delivered I was given the truth of what happened and asked for a refund.

I ordered two arrangements to be sent for the death of an employee's parent. I upgraded to the deluxe arrangement. The arrangement to the wife of the deceased did not look like the photo on the website and was filled with a bunch of filler flowers. The second arrangement arrived over a week late and was not what I had ordered. I called every day to find out where the arrangement was and why it wasn't delivered. No communication. If there was an issue getting what I ordered, a simple phone call to go over what was available would do. I ordered a live hydrangea and not sure what the heck was that the family received. Will never order from them again.

I ordered flowers from this company which were not delivered when I requested. When I called the company I was told there were no flower stores open to deliver on that day. The order was in Honolulu so I can't believe that. I told them to cancel my order and they said only a supervisor could cancel the order and there were none available right now, they would call me back. I'm still waiting to hear from them. I would never order from this company again.

In hindsight I wish I had read this company's reviews. I like so many others failed my loved one on their day of being put to rest by ordering through this catastrophe of a service... I was "guaranteed" delivery by 13:00 today - I received a call at 11:00 AM asking for my permission to substitute my $200 order for a standing arrangement with a crate of live house plants as they were unable to locate fresh cut flowers in the area. #1 That is complete nonsense and #2 Such a terrible thing to do! How many funerals and weddings, etc have these people caused detriment to by taking on business that they have zero intentions of honoring? Please waste zero time offering me a $25 credit for my inconvenience. You could offer me a $2500 credit and I would still not ever use your service again. Shame on you all!

My father lives in Phoenix and he purchased a bouquet the day before my birthday which was 1/11 and the flowers were never delivered. After contacting JustFlowers to see what happened they said, "That was our mistake. We will have you on tomorrow's delivery first thing." The following Saturday at 4:40 pm I again called JustFlowers. They placed me on hold while they tried to contact the delivery driver, after a few minutes they returned and said they couldn't get ahold of the driver but that they would try again and let me know what was going on when they found out.

JustFlowers mislead me in their ability to deliver the service I paid for!!! I paid for and was promised that a standing wreath would be delivered during the viewing at a funeral. On the day and time of the service, the wreath was not delivered as promised and they substituted a measly plant, incomparable to what I paid for. When expressing my dissatisfaction to the CEO, Theresa, she was rude, unsympathetic, unprofessional, uncaring and a total waste of time!! I will never recommend anyone to them or spend my money with them, EVER AGAIN!! Buyers BEWARE of SPENDING YOUR MONEY with JUSTFLOWERS!

I ordered flowers for a funeral. The flowers delivered were nothing like the picture. I even paid the extra amount for deluxe and all I got was a spray full of greenery. 17 carnations which were spread everywhere arrangement looked like it had sprinkles of flowers. They offered first 5. Told them, "Go keep it." Then $15 really it's 150 dollar. I told them to keep it. Not happy. Do not recommend.

Back in October my daughter was having her first parent teacher conference and I wanted to send her flowers to celebrate it! I ordered the flowers around 1:00 on Thursday to be delivered after 4:00 at her home. Got an email saying, it couldn’t be delivered, would try the next day. I called them back and had to change the address and they delivered on Friday to the same address, and left a note on the door! She was gone for the weekend, so I told them it was past the celebration and wanted a refund. They were so rude, I would never use this company again. Live and learn!

I ordered flowers through this ** company to have beautiful flowers delivered to my mother in law 80th birthday. I JUST GOT THE CALL THAT THEY CAN'T DELIVER TODAY!!! 3PM!!! TOOK THEM ALL DAY TO CALL ME! I could have gotten flowers delivered today with someone else. Do not use this ** company!!!

The morning of Friday 12/28/2018 I found out that a friend's mother passed away and the funeral was to be held the following day at noon. I placed my order through Just Flowers for same day delivery. The total of my order was $81.97. That evening I received a "courtesy notice" via email stating "Due to a delay in delivery your order has been rescheduled and will be attempted on the next available day." The following morning, Saturday 12/29/2018, I telephoned and spoke with a representative at Just Flowers. I explained to her that I was not upset that the floral arrangement had not been delivered Friday evening. I told her that the flowers were for the daughter and husband of a deceased woman and that the graveside funeral was scheduled to occur at noon that day.

Order number **. Ordered Jan 4 2019 for delivery that day. They missed the delivery date. This was so important as the person to receive the flowers is on her deathbed. Wait time on the telephone was excessive: 6 minutes and then was cut off. Then re-called. More wait time...7 minutes. This company is a scam and should be closed down. When I placed this order I was thinking that I was dealing with a local Mandeville, LA company...alas I am dealing with some company somewhere...I have no idea. I am so disappointed.

I ordered an expensive (almost $100.00) gift basket for delivery on my Father in law's 85 Birthday. Guaranteed delivery on a Friday. It was delivered 3 days late on the following Monday. Do not order from JustFlowers if a timely delivery is important to you.

Ordered a flower and fruit basket for my daughter for Christmas and she never received. The company had the gall to contact me asking for $25 more for service charges. I called 3 times to cancel the order and someone was supposed to call back and never did. Will never order again.

I ordered a centerpiece for my sister for Christmas for her dinner table. The centerpiece that was pictured was so pretty. I ordered the premium version. When I arrived on Christmas Day I was shocked at what was delivered to her. Nothing like what I ordered. No pine cones, very little greens and mostly carnations that were scattered throughout the centerpiece with big gaps. Others commented on how sparse it looked. I was so embarrassed and disappointed. Also there were to be three taper candles and there were only two. I called to complain on 12/26 and it took several calls back to finally get a resolution on 12/31 of only a very small credit. So I significantly overpaid for 12 carnations! I will never order from Just Flowers again!

Updated on 01/02/2019: So I sent in one review, the company came back with a response to read their rules and regulations. Well that does not make up for the fact that for 6 days I called them to get my flowers delivered and they kept telling me the florist was closed. What florist closes on or around Christmas, that is one of their busiest times of year. Once they were delivered 6 days later after Christmas, they sent a cheap arrangement, not one that I had ordered. I did not get what I paid for. Folks please do not use this company, it is not worth the hassle and your hard earned money!

If I could score a 0 I would. Never received our delivery from my sister and they insisted that it arrived. DO NOT USE THIS COMPANY. Several phone calls to customer service were placed to no avail. No manager was ever provided and no resolution was found.

I ordered flowers to be delivered to my wife in our hotel room on our honeymoon. They were beautiful, and lasted longer than our stay. Wish we could have taken them home. They weren't cheap, and I had to pay extra for Sunday delivery in New Orleans but, you get the quality you pay for. I'll definitely use JustFlowers again.

I ordered my family who lives away from us a centerpiece for Christmas dinner. Was told delivery would be the 24th, got email late that evening of the 24th to say they could not deliver that day and would the next day. Then got a email that day apologizing they could not deliver them either and would the next day. So far I have not received a notice that they have yet been delivered. We paid 79.99 then 4.99 express delivery 6.49 handling and then 9.99 for shipping or service, a grand total of 101.46. This kind of service is very poor and I see from other reviews that is a on-going problem. Never would I recommend them for services.

Ordered a Christmas arrangement online Dec. 22nd - early enough for same day delivery; well no delivery Saturday or Sunday or Christmas Eve Day. I called Christmas Eve. Found out they couldn't deliver until the 26th, so I had them change the arrangement to something else since it was going to be delivered after Christmas. Here it is the 27th, still no delivery. I want my account credited.

I have never been frustrated, annoyed and disappointed in an online floral purchase as I am with JustFlowers.com. I believe it is a scam and would NOT recommend any purchases through them. The original delivery date was supposed to be on a Sunday, then when the flowers were not delivered by 5 pm I called. I was told the local shops were closed on Sundays and that they will deliver the next delivery day (Monday). (Then why allow Sunday deliveries as a selection?) Monday came and went, and no delivery. I had to call again and was told that the shops were too busy and they couldn’t get any florists to accept the order and that I should have gotten an email about it. I did not receive any communications from them. Delivery was delayed to Wed. Wednesday came and no delivery by 3 pm. I called again and was told that a florist had accepted the order and will deliver by the end of the day.

Oh how I wish I had looked here before ordering flowers from this company! My order number is **. Now you can't say I didn't put my order number in my message. I ordered flowers for my mother to be delivered before Christmas. I got an email late in the day Christmas Eve that they had to be rescheduled for the next day. Now it's 2 days later and she still hasn't received them. I've called 3 times and left messages with the KNOWLEDGE that they check messages every 15 minutes... they fail to add that although they check their messages, they WON'T call you back. I've also live chatted twice and all I've gotten is, "We are sorry." I want my order canceled and a refund given at this point!

I could not book online for flowers, Red Poinsettia & Chocolate so I rang for help. Sales lady book two invoice for same day and same place. They delivered Red Poinsettia on two different day and the Chocolate not delivery. I incurred TWO delivery for same place? No one told me they could not meet the completed order and after Delivery day, still no one rang. It like being quiet and get to keep the money. I was charged for both delivery. No attempt to find another place to fulfill the Order. If you send email. It seem they act on it when can but never tell they got the email or what they are doing.

They messed up my order and the confirmation email had the wrong address and names; I tried calling them only to be on hold for a very long time. When someone finally came on the line, I told them the correct addresses for my two orders. They didn't correct and I also told them I didn't want to order if it was after Christmas. They assured me it would be delivered on the 24th or 25th. It wasn't and the customer service person just wanted to argue with me. She said one order was delivered and the other one will be delivered on the 26th.

So I did an order with JustFlowers earlier this year and the flowers were OK. The problem I have is their NON STOP barrage of e-mails. I unsubscribed over a dozen times but they continue to email. I will block the email address sent but they change their sending address every time. For example, reminder(@)justflowers.com, repeatcustomer(@)justflowers.com, comeback(@)justflowers.com, holiday(@)justflowers.com. It changes every time they know you block their emails. I have contacted them and what have they done? Continue to alter their e-mail address and subject lines. I have told everyone I know to go somewhere else to order flowers. If you want flowers, go somewhere else.

Flowers were to be delivered 3 days before Christmas but no later than Christmas eve to my elderly mother who would be alone on Xmas. They did not deliver at all. I should have used a local florist in her town or nearby instead of this horrible national corp who as I now see has an awful reputation.

I ordered Christmas arrangement for 39.99 on their site 12 /21, selected PayPal checkout, and date of delivery to my parents in AK on 12/22. They added 10 to my order for no reason at checkout and by the time I was charged it came to 65.97. They took money from my checking instead of PayPal then never delivered. I call 12/22 am and they assured delivery that day. No delivery. I call again evening of 12/22 and opened case on PayPal for refund. Again they assured delivery on 12/23 claiming local florist couldn't fill order. Again, no delivery as of 12/24 am. I wanted these delivered by Xmas for my parents to enjoy and now I have to wait for PayPal to get my money back this week and my parents have no gift. If I could give this co a zero rating I would.

They canceled my order, flowers were not available then promised to send flowers free & never did! Ruined my stepmother's birthday, they are frauds! These people lie, take your money and never deliver the flowers. I have not and will never use this type crappy service ever again. They made me look so bad, too bad I can’t sue them. Unreliable frauds, I still have their fraudulent emails.

I ordered a fruit basket for my neighbor that lost her husband on 12/11 to be delivered the next day. JustFlowers called me midday to ask me for $15 dollars more and when I refused, they bargained with me until I told them I wasn’t paying more, and to just cancel. Then the manager said they will continue my order at the regular price.

Do not order flowers online. There is no accountability when a customer receives dead flowers. Online sellers know that and don’t care. Do not buy from Just Flowers. No online flower delivery service is worth it. NONE of them. The flowers are always terrible. The flowers my sister received from me were very wilted and crushed together and looked like they had been left out in the hot sun, then thrown around for fun. It’s happened repeatedly. Do not order flowers online. Call a privately owned shop in the town or city where you want to send the flowers and order from that business.

I ordered flowers for an employee and what was ordered and what was received were completely different. I took a picture and sent that with the email complaint. They claimed they talked with the florist and "based on the breakdown that was provided order was not filled to value for the price that was paid for the arrangement". Since the local florist refused compensation the best they can do is offer a $10 credit. There were 3 roses but I ordered 9, 1 open lily, 2 closed that never opened. Suppose to be 5. Some blue flowers around whole arrangement nonexistent in arrangement that showed up. This review will not allow me to add picture but missing flowers is half of the arrangement so to offer a $10 credit was insulting. The flowers they sent were insulting. Worst flowers & service I have even seen. DO NOT ORDER!!

I ordered flowers for a funeral and the family requested flowers be delivered to their home instead of the church. I selected “funeral” as the purpose when I purchased online. The flowers were to be delivered Friday evening or Saturday before 6 pm. The flowers were not delivered. I called customer service, all they said was they were unable to reach the florist but would keep trying and would contact me. No return calls were received. I called Monday to ask for a refund seeing as the flowers were not delivered. They only offered to give me a $5 CREDIT and an apology call. They rescheduled the delivery for today. But the funeral is over and family has returned home! A refund seems reasonable to me, but they are claiming I did not indicate it was for a funeral because I didn’t send them to a funeral home. Mistakes happen, but customer service subpar.

A tiny bit pricey but it arrived on time and looked beautiful. Just like it appeared on the website. I had my first grandson born and wanted to recognize the "baby boy blue" thing but also wanted my daughter to be recognized too. So I ordered an assortment of lilies, star gazer orchids, and blue hyacinth.

I ordered a higher priced arrangement and paid another $40 extra to upgrade it to premium. I received an arrangement that was barely standard, and I then received a lot of excuses, rationalizations, and rote responses from customer service when I reached out to discuss. I would never use this company again.

I am reading now all the reviews and should have done that before. We ordered a funeral cross with white and red flowers and what was delivered was a complete disaster. We sent an email with the photo of what was ordered vs what was delivered, spent hours on the phone with customer service claiming our money back and nothing. Do not buy from them, this site should be closed.

I ordered a peace lily and a standing spray for my husband’s viewing and funeral to arrive by 1pm yesterday. The plant made it to viewing at 530 PM. At 8:15 PM, the spray had not arrived. I was told when I called that I needed to call the funeral home myself the next day and find out if they got the spray. REALLY? I PAID a lot of money to make sure there were flowers there On Time for my husband’s viewing and funeral and I was extremely disappointed. I called another florist and ordered yet another spray and now I am praying that today the day of the funeral, there will be flowers. Never again will I trust this company to do what they are paid to do.

I ordered flowers early in the morning of 12/3/18 for delivery to a funeral the next day in the afternoon. I am in TN, the funeral was in CA and I ordered as early as I could and paid for rush delivery. The flowers never arrived. Two days later they investigate and find out that they flowers did were delivered to the funeral home, and it appears the funeral home, or someone, lost the card, so they cannot actually tell which flowers were sent.

I went online to order a beautiful arrangement for my daughter's birthday, spent a total of $82.96 and my daughter received a flower arrangement the I could have bought from the grocery store for $25/30. I chatted with C/S online and after a couple of rants Elaine said someone would call. No one ever did. I called and spoke to C/S. Sent pictures of my order and what was delivered. Which by the way didn’t look anything like the picture of the arrangement I chose. I did everything I could to prove that I didn’t get what I paid for even though C/S called to change a couple of colors on the arrangement and I approved I was mislead to believe it would be worthy of what I ordered.

This business should be investigated and shut down. I ordered flowers to be delivered to the funeral home the day before the funeral service. Since this was being delivered in a small town I verified with two representatives that it would not be a problem. I even received an email that they had contacted the funeral home and verified delivery for Sunday Dec. 2 between 4-6pm.

I called because a friend was in the hospital on life support and I wanted to send a small arrangement or something just for her and the family to know they were in my thoughts. When I called I explained this to the representative and told him that my friend is on life support and her family would receive it. After he gave me a total for a large amount I told him I think I should just buy them and take them myself and he told me if I ordered he would take money off of the order and make sure it was put on the truck that day for delivery.

We ordered the flowers for my uncle's memorial service way before the service date. I got 4 to 5 phone calls trying to confirm the delivery date Except when the day comes and they deliver a $20 dollar flower piece when the order was for $180. When I email the picture of delivery to them they apologized and said it will look into it. (Sure, I can deal with that.) And after 24 hours of dealing with them they offered a $50 refund which I have no idea how they got the number from. And now it is 2 days after the memorial service and I'm trying to figure out how I lost $130, please be warned!!! Stay away from the service!!!

Apologies don't deliver flowers, neither do JustFlowers... unless, you pay another $20 more for a $79 Thanksgiving flower arrangement. The day before Thanksgiving, the very same day of delivery, I received a call from Los Angeles claiming my flower order placed the day prior couldn't be fulfilled for the $79 contracted price. However, for an additional $20 more, it could be done. I told the agent I wasn't interested in paying more, that JustFlowers had violated our agreement.

I CALLED JUSTFLOWERS ON SUNDAY MORNING @ 7:39 AM MY TIME AND ORDERED A DOZEN ROSES AND THE REP. PROMISED ME THAT MY Sunday morning same delivery no later than 6 pm my time and it never happened. After talking to, in my opinion, three half asleep reps and getting nowhere, I asked for a supervisor and a lady name Irene spoke with me. I will admit that Irene was very nice and promised me a full refund. That said, I learned my lesson. From this very day on, I will stick with local ordering and will never again depend on a middleman to do what I can do myself.

We were extremely disappointed that the flowers we ordered to surprise our out of town daughter-in-law were not delivered in a timely manner. In fact we had to inquire about the order status when the bouquet failed to arrive. The customer service told us nothing could be done since it is the weekend. It is very frustrating to us that our surprise gift is now in limbo. It is also speaks very poorly that JustFlowers has charged our account but makes no promise of when or if the order will be processed. We will not refer family and friends to use your service in the future!

My best friend's Mother passed away on Sunday, so I ordered flowers from JustFlowers.com to be delivered Monday, because I had to work. I called her Monday evening to see if she got the delivery. No delivery. It said GUARANTEED delivery! She finally received them later on Tuesday. They missed the boat in my opinion. This was my best friend who lost her Mother and it was important to me to get them there the next day. Never again...

My husband ordered me flowers to be delivered on Nov 2nd while he was out of town. He asked me that day around 7 if I got a delivery which I did not. He let me know he ordered me flowers and sent me the delivery information. I emailed JustFlowers to let them know they never arrived. At 3 pm the next day they still had not arrived so I contacted customer service to tell them to not bother delivering. We were leaving. At 6:30 pm that night a guy tried to deliver the flowers. We contact JustFlowers to ask what was going on and they tried to say they had attempted to deliver on the day promised. I have cameras and security gate at my house! No attempts were made. JustFlowers refused to provide a refund. I am contacting the BBB and our local District Attorney regarding their deceptive business practices.

My wife went on JustFlowers.com to order flowers for the 1st anniversary of a friend's death. My wife is a full Japanese national and when she was placing the call, she recognized the accent of the customer service rep to be from the Philippines. As she was placing the order, my wife was having a difficult time understanding her thick accent and was asking the rep to repeat her comments. At one point, the rep hung up on her.

Flowers were 5 days late the wrong flowers and they overcharged the account. This is the worst experience EVER. I have spent over 3 hours of my time over the phone, just trying to get the order right. Never again!!!

I had ordered flowers in the past for my mother's birthday. I was contacted by JustFlowers and asked if I wanted to send flowers again this year. I agreed to do so and set a price for an arrangement for $50.00. I got a call saying they could not find a florist in the area where my mother lives who could deliver the flowers on time and asked if I wanted them delivered the next day. They said they would send a letter of apology for the lateness. The flowers did arrive the next day and my mother posted a picture on Facebook. They were embarrassing. A small orchid and another small plant in a basket with some sort of dried flower head or something and a small pink bow, for $50.00!!! Disgraceful!

The online ordering is quick and easy. But there is no mention of fees until the end so the total transaction price isn’t immediately available. I ordered a $50 deluxe bouquet and was charged a handling fee and delivery fee, totaling another $15. It was delivered on the day requested and my friend sent me a picture saying how delighted she was. Sadly I wasn’t. In fact I am embarrassed and disappointed. It was nothing like the picture and was far from being “deluxe”, I know there’s a disclaimer saying that flowers will be substituted, but seriously, what is the point of having pictures of what’s available if the end product bears absolutely no resemblance to what you think you’re buying?

I ordered a medium sized fall arrangement for my aunt's funeral that was in a basket. Got a phone call saying they would have to substitute some of the flowers. I agreed. The arrangement was sent and I was mortified. It was in a vase (cheap one) and looked like a birthday or mother's day arrangement. It was small - I could have gotten an equivalent from out local grocery store for $15. However, theirs cost me $80! I called and emailed multiple times. I asked for a refund of at least half of my money and felt that was very reasonable. At first they told me they would only refund $10, but then later said $20. Not acceptable! I will NEVER order from this place again!!!

3 Days Late! Ordered flowers for a dear friend, as her sister passed away. Website said they would be delivered Saturday. Get an email Monday evening stating there was a delay and would not be delivered until tomorrow. (Tuesday). Absolutely unacceptable. If you couldn’t deliver them on the day requested, I would have ordered them from somewhere that could have! They sent apologize email offering $7.50 off my next order. If you think I would ever order again from this company, you are sadly mistaken! Not going to happen! Keep your lousy $7.50 and get them DELIVERED!!

We used JustFlowers form the UK to be delivered in Canada. We were surprised to discover it was an American site. However, our doubts were dispelled by the helpful service given by the staff. They even phoned us in the UK to help with the order, in the middle of their night. The flowers were delivered promptly from a local florist. We would definitely use them again.

Ordered a $99.99 “Heavenly Elegance” spray for uncle’s funeral. Got contacted the day before to say they couldn’t do product I ordered and could they substitute a basket. I let them know I was unhappy and that it better be a deluxe looking basket, equal to the value of what I paid for. I was offered a $5 credit. Received pictures of the basket which was SUBPAR! Might have been worth $40 and I’m being generous. Definitely feels like a bait and switch. Wish I could post pictures of what I ordered vs. what I received. Straight trash! Called the company and sent picture. All apologies, will review and get back to me. We’ll see.

Waiting 30 minutes to speak with Teresa. I cannot get your staff to remove me from your database. I have unsubscribed at least a dozen times. I called customer service twice in the past month. Now Teresa was given my phone number to call me. Crickets. Next I will call every local florist to complain. I'm retired so I do have the time. See you on Year, Facebook, etc.

I had to order flowers for a funeral. I was in a rush for time and this company said they could get the flowers there. I was ready to place my order online but called to make sure that it would arrive on time. I was assured that it would and the guy pushed me place the order with him, not bothering to tell me there was an additional charge for doing so. If I had ordered online there was no additional charge. He was evasive when I asked for the shipping and total. He said the shipping starts at $9.99. I asked if the total was the price of the flowers plus $9.99 and he told me he had sent an invoice and to look at it. When I did so there was a handling charge of $6.49 and shipping was $18.98.

I placed an order online for delivery on Saturday 9/8/18 for a death in my family. Needless to say flowers were not delivered until Monday after the company called and asked me for additional $$ for delivery. I spoke with a supervisor allegedly and he offered to call my family and apologize. WTH.

I ordered flowers with a person over the phone. I asked what the delivery charge would be and they said $10.99, but they charged me $17.98 and a service fee which was never mentioned of $4.95. I was told the flowers would be delivered that day, they were not, nor the next day, and so far not today! (It's 5:45 pm.) I called 6 times and was guaranteed a delivery time, still nothing!!! Do not use this company. They lie and overcharge!

On September 5 I ordered flowers to be delivered same day for my sister who suffered the loss of her son and it was his birthday. That was on Wednesday. It is now Friday night and flowers are still out for delivery. They said, "I am sorry" and gave me 15 dollars credit which I haven’t seen. I have called over 12 times to company. They don’t care. They won’t deliver flowers. Please do not ever use. Very bad customer service.

I ordered flowers for my mother's birthday. I received a call from the company around 1 pm on the day they were supposed to be delivered telling me that they can't deliver them and that they would be happy to write an apology note or call her to apologize. NO WAY AM I GIVING THEM MY MOM'S PHONE NUMBER! They discounted me $5 for my trouble and told me they would deliver the next day. The next day they called me in the afternoon and told me that they once again couldn't deliver the flowers and they would be happy to call her or write her a note and offered me a $10 discount. I asked them if they could guarantee that the flowers would be delivered the next day and I received a resounding "no". REALLY???

This company is absolutely appalling. My experience with dealing with them over the last four day was unprofessional and draining. Never in my life have I dealt with such poor customer service or craftsmanship. After my husband placed an order to surprise me I started receiving several calls which completely ruin the surprise. When I finally received the flowers arrangement was of poor quality. There was a cut up frayed ribbon wrapped around the top of the vase. When I called to complain I was told if I don't like the ribbon take it off. Then was asked how much I paid for the arrangement. As if the would justify the quality of work. I spent hours on the phone with the company and the florist to no avail. Their excuse was that my husband already received a discount they don't do refunds and all they could provide was a $10 credit.

I had very bad experience ordering flowers from JustFlowers.com. The potted flowers I ordered arrived dead and dry 4 days later. It was my friend's Birthday and she was very upset to receive an awful gift of dead flowers. When I requested refund, it was declined.

Delivered 4 days late, with no communication to me and they refuse to refund me in full. DO NOT USE THIS COMPANY!!! And the flower arrangement SUCKED! Looked more like a $20 arrangement not a $60 one. The rude manager, Teresa, that feels that speaking over me and in a condescending way, felt that saying over and over "I'm sorry that you thought you could get free flowers delivered "and" you must not have seen all the additional fees online" would solve my problem... only made things worse, and is proving their poor customer service style. Hope everyone is reviewing this god awful chain of how awful this company is! Delivered 4 days late, with no communication to me and they refuse to refund me in full. AND - I paid $60 for an arrangement, the quality was worth about $20! So not only does my recipient of the flowers think I forgot them on their day, but also it appears I am a cheap **! DO NOT USE THIS COMPANY!!!

I wanted to order flowers for my grandparents as they had just lost someone dear and needed some cheering up. I was really needing them delivered on Sunday the second since the first floral company I went through fell through. When I spoke to the representative I wanted the deluxe of Always Thinking of You bouquet in a vase. He contacted the florist and the driver and had confirmed they could do delivery but they couldn't do that exact arrangement. The shop said they didn't have any iris. However they did say they had the other colors. I was told it would be a similar bouquet but would be called a designers choice for the same amount. I was assured it would be full and similar to the original one I wanted. So I made the order and was told it would be there by 6 pm.

Placed an order for someone in the hospital. They could not find the person. Chances are, they didn't try. I called the hospital to get delivery instructions. Called "Just No Flowers" back and gave them the instructions. The customer service never called the florist until 3CT when I was on the phone asking where the delivery was! Customer Service said the florist would not try again until tomorrow. Tomorrow comes along and the flowers are delivered after the patient has been discharged. So they want a home address; gave them one. A week later still no delivery. Customer service still no help. Trying to speak with a manager. Better not hold my breath! They act like they are India based. That would explain a lot. Need to be put out of business.

Placed two orders after their site guaranteed delivery for Mother's Day. Both orders never arrived. JF stated one order arrived but they would have had to pass through a security guard and contact the recipient. They didn't. Zero evidence. Charged me anyway and after disputing it with the credit card company I will be charged $100 for flowers that never arrived. The second order - also guaranteed to be delivered before Mother's Day - was rescheduled constantly. I had to dispute this as well and the credit card company was able to recover the charge. This company is terrible. They route orders to local florists and do not add any value - they over-commit and never deliver!

Called on Tuesday to have flowers delivered for a birthday on Thursday. Flowers were never received. When calling customer service they said they would call back to find out what the problem was. 2 hours later called again. Was told they would call the florist which of course was now 7:30 at night. Said they would call. Placed me on hold for a half hour. Said there was nothing they could do for me, I requested a supervisor. Was informed that she would not be in till Monday. At this point the birthday is over. The person waited all day and all I want is a refund for flowers never received. Apparently no one can help me. Maybe on Monday which is not the service I expected.

I had ordered the Deluxe Fireside Bundle for a wedding the next day. I was assured that the arrangement would arrive between 4 and 6 PM that evening. Three of my friends and I wanted to send the perfect flowers to help in the celebration of the occasion. The flowers were not sent as promised. I was on the phone with Customer Service today and the manager offered me a $10 discount off of a $108 order. I was appalled!!! First, they missed the wedding, and two days later they offered me $10 off??? NOT ACCEPTABLE! I cancelled my order! Please use another company and do not let this happen to you!

I spent an hour looking for an online flower delivery service that would deliver on a Sunday, because my relative was going into surgery on Monday and would not be able to have flowers in ICU after. Most online flowers delivery sites said they could not deliver on Sunday (they were the reputable sites it turns out). Finally I found JustFlowers.com which reported on their website that they could deliver. I placed my order, which was confirmed by email with the Sunday delivery date. An additional email arrived later that day stating they had charges me the $62+ for the flowers and delivery, which I assumed (incorrectly) meant the flowers had been delivered.

"We are very sorry to hear that you are not happy about this item. We have reviewed the picture that you sent us. The arrangement was filled to the value and was made as close as possible. We are willing to process $10 partial credit." We surely are not happy with this outcome, what was sent was not worth even $10! We will never use your service again and will inform all of our contacts of this ridiculous experience! As well as reporting this to all review sites and the BBB. All you had to do was at least send out an acceptable replacement and be more apologetic!