JustFlowers.com Reviews

Do not use this business if you need to get flowers delivered. I placed an order 5 days before my uncle's memorial service and set the delivery for the day before to ensure on-time delivery. I got a call one hour before his memorial stating that they were unable to deliver the arrangement. I was offered that they could deliver the flowers to the family's home, for which I didn't have an address, $10 off the $100 order, or they would place a courtesy call to the family explaining the situation and apologizing for the flowers not being at the memorial, but I would still need to pay nearly the full amount.

I ordered same day delivery of 2 dozen roses to be delivered to Carrier Funeral Home in Windham NH for Terrence ** 9/17/2026 visitation from 4-6PM. Was notified it could be delivered for and extra $63 charge. I had already been charged $26.98 plus $4.99 for same day delivery. Now I have called for the second time and I am told it would not be delivered until the next morning by 11:00AM, but they would give me credit for $4.99 (I did not pay the $63.00 extra dollars). This is very disturbing to me as these flowers are for my Brother-in-law's funeral. I have used the company many times but will not be using them again because I paid for same day delivery and they will not be delivered same day. This is absurd and ridiculous and not how grieving people should be treated. If they can't deliver same day they shouldn't advertise same day.

I would not recommend. My aunt ordered flowers for my birthday and excitedly told me about a special delivery coming my way to my workplace. I got a call from the company stating they were confirming our hours of operation because they might not be able to deliver before we closed. We set up a point of contact with the shop in front of ours so that the delivery could be made after we closed for the day. We were told they would be delivered before 5pm on the 10th. We are 5 days after and still no flowers. My aunt was so upset that they never came which is really upsetting for me. Keep in mind, they were supposed to deliver by noon on the 10th. And they marked that it had been delivered!!!

I placed an order for flowers to be sent to a friend after her surgery. I selected a picture online based on what they offer. The flowers were not sent for 3 days. I was contacted by a phone # in California. I thought it was spam at first. Then I did receive a follow up text message (again it looked like spam) but I did open the text. I then called to speak with a representative. I was told they would send out a Designer's choice because the flower selection I chose was not available. Three days later my friend did receive chocolate covered strawberries and a very small flower arrangement... see photo below. The pink flowers were my online selection. The yellow/pink flowers and strawberries are what were sent.... This is very disappointing. I know it it the thought that counts.. but oh my!

I ordered an arrangement for sympathy. Hours after I placed my order, I received a phone call from JustFlowers saying no one in the area had this particular arrangement. Even though it was pictured on every florist website. I couldn't get a refund and agreed to a substitution that would be the same quality as my order. I ordered a cobalt blue vase with lilies" and roses. They sent a small mason jar with "nothing" special flowers and no card saying who it was from. And the phone caller had a strong accent as from India.

I didn't have a problem with customer service, but I was very disappointed in the $70 arrangement I paid for. It was so much less than the picture online. You just can't trust online businesses like you used to. You'd be better off calling the local food store & have them make up an arrangement for much less.

We ordered an arrangement for our new great nephew. We ordered yellow and white flowers beautifully arranged in a wicker basket with 3 Mylar balloons. (See photo.) Pink and purple flowers in a mason jar were delivered-for a new baby boy-no balloons, no basket-nothing like what we ordered. (See photo.) I was told that substitutions may occur if featured flowers were not available but if that happened every effort would be made to make sure delivered arrangement was as close to the one ordered. That did not happen.

DO NOT order from this company!! My husband spent over $100 for a Birthday arrangements. It was small, wilted flowers, late delivery. Poor customer service. No help or reply.

I am very very disappointed with this business...I ordered flowers to be delivered on Saturday, August 22nd, 2026....They were finally delivered today at 430 pm and they don't look anything like the picture of what I ordered...This is a terrible florist that is suppose to be located in Edinbor, MD...I found out today they are located in Calif....Please please do not order from this place...Never again for me....Order **.

I ordered the “How Sweet” flower arrangement for $49.99 at around 8:00 or so for our anniversary, then I received a call at 8:39 about an issue with my credit card then at 2:14 I got another call about the order then at 3:15 I got another call saying the order I had picked out was not available. Now I’m furious, first you have someone in customer service that cannot speak fluent English, offers me a $5.00 reduction in cost to make comparable change to my order to be delivered to my wife’s work when she is due to get off at any time and the delivery guy says “I have an order to Susan from Daniel.” My name is BRYAN!, not Daniel!”

Ordered the Loving Embrace, paid $102.73 and nothing about whatever that was delivered represents me or the occasion in any way. HUGE DISAPPOINTMENT!!!

I strongly advise against using Just Flowers. I ordered a premium Pink Funeral Wreath over a month in advance for a family service in Kaneohe, HI. Despite calling five days prior to confirm and receiving assurance that everything was on track, the company contacted me less than 24 hours before the delivery to claim they could not source the requested flowers.

I am absolutely frustrated with my experience with JustFlowers.com. I placed an order Friday evening at 6:00 pm for a Saturday delivery, and the entire process from that moment forward was a disaster. By late Saturday afternoon, I still hadn’t heard anything, so I logged into the website to check the status. That was my first frustration — there was no way to simply click and see shipping or delivery updates. I had to call in myself. Only then was I told, for the first time, that they couldn’t deliver it and that it would be pushed to Sunday because they “couldn’t find anyone to deliver.” Sunday at 3:00 pm, I received yet another email saying it still couldn’t be delivered and would now arrive Monday. They apologized and said it would come with an apology from the company. I paid $25 for weekend delivery, so I asked for my delivery fee to be refunded. Their response was insulting — they offered me five dollars. Five. After failing to deliver all weekend.

Total rip off. First of all I made the mistake of thinking I was ordering locally when in fact I was ordering from this basically rip off .com site. They never got the flowers to the funeral. We had him delivered to the widow the next day. She sent us a picture of what she got which was not what we ordered. It looked like a piece of s*** quite honestly. On $180 order they first offered me a refund $5 then $7 then $10. I declined the insult.

Worst company ever!!!! Ordered and paid for the premium flower arrangement but received the smaller standard arrangement... Not 1 extra flower was added... Not 1... but they sure didn't have a problem taking my money... I Asked for a partial refund and was denied... False Advertising!!!!

Zero stars-I ordered an arrangement for my boss for her bday & they delivered a totally different thing. My arrangement had like 20 flowers-a basket & a teddy bear and they delivered a small fishbowl with 2 yellow roses & 6 red carnations & the REST of the fishbowl filled with greenery!! This is outrageous! I called saying who told the people they used to do that and I want my full refund and they keep insisting to redeliver. Why. To send another small fish bowl? Unacceptable! I want to rate zero.

Ordered flowers for my friend and his wife’s 50th wedding anniversary.. sent wrong arrangement on wrong date… said it was for a funeral… Luckily my friend was the pastor of the church where it went… called and bad response wanted a picture of arrangement delivered which I sent but wanted different angles and all sides… I live in Flower Mound Tx about 3 hours away from where it was delivered.. not possible todo what they wanted. Bad for business!!!

The worst! Don't fall for it! Ordered a fresh flowers arrangement for my daughter's Birthday. Paid the additional fee for delivery before 1pm as she would be in the office until 5pm. At 2p, she STILL had not received anything. I called and was told that they didn't have the arrangement ordered, but they could "SUB" it for something similar or better, and deliver it before 5pm. My daughter got a delivery 2 hrs later of some PLASTIC FLOWERS in a DOLLAR GENERAL BAG, delivered by a DOORDASH driver!!! You can't even make this stuff up!!! The flowers were still with the ticket $1.50!!! UNBELIEVABLE! The card we added to the original order was delivered via text, by the doordash driver!! See below in the photos!!!

They suck! Only reason I used them was availability for delivery date which they failed at 3 times. Customer Service doesn’t know their ass from their elbow. Just read off a script and have no right answers. Try getting your money back and see what happens. DO NOT deal with this Mickey Mouse company if you know what’s good for you! No stars are available so I had to give them 1.

Bait and Switch. My Mom passed away in Oregon. I ordered an easel of flowers for a total of 211.00 dollars from Nevada on 7/16/2026 for my mom's viewing 7/25/2026 in Oregon. We ordered online and also called in to make sure they could deliver for 12:00 noon on the 25th. We were not going to have a funeral, just a gravesite 25 miles away from the mortuary. After the viewing we would leave for the viewing at 1:00 pm. They said put it in the special notes and they noted it also.

If I could give less than one star for JustFlowers I would! I ordered flowers for my sister in law's birthday. I received an email from just flowers saying they had exhausted every effort trying to fulfill the order and would not be able to deliver it that day. I called and spoke to a person named Roxy and requested that they be delivered the next day. She said they would not be able to do the next day as they were having difficulty finding a florist that could do it that day. I should have cancelled the order but asked if they could deliver them on Friday. I was assured that could be done.

I would never use JustFlowers again. Not only was the arrangement not what I ordered but then they harassed me with multiple phone calls a day wanting pics and description etc. I'm over it. It wasn't what I ordered and I'm done with them. I don't want anything from them. I simply will not ever use them again. And calling me multiple times a day makes me 💯 sure I will not use them again.

DO NOT USE THIS COMPANY! Your order won't get there, and they will not take responsibility! I even called them the day they were supposed to be delivered, and they confirmed they would be there. Guess what... they didn't make it there!!

I would not even give them a 1 star review. Worst experience ever. Roses were not even the ones from the picture. I was told by the florist that they called JustFlowers and told them they did not have flowers on the picture and JustFlowers advised them to take different flowers. I called for a refund and got ignored a couple times. Took more than 8 hrs to get the flowers so nobody was at the house by then. They told me they would deliver the next day, mind you, they were happy birthday gift. Total lack of sympathy from JustFlowers. Do not, I repeat, do not order from them. Even to get a refund they keep going back and forth.

I ordered flowers for my nephew's baptism brunch 3 days in advance, to be delivered the day before. The delivery was guaranteed that day. The flowers never arrived. When I began inquiring, I was told that the flowers were delivered, and they did not believe me when I said they were not. I spent 45 minutes trying to get information from the service rep, and then the manager. I was assured they would call the "preferred florist" the next day (Sunday) to make sure the order was filled, and they would call me back. I was incredulous because I had already been told that the "preferred florist" was closed on Sunday. They never called me back, so I called them. They made contradictory statements about the status of the order, and finally said they were waiting to hear from the florist.

I received an email from "JustFlowers" on May 7th and when reviewing the possible arrangements online, "JustFlowers" stated online that they could deliver the flowers a day early on Saturday, May 9th. Mother's Day was May 10th this year. Since I had scheduled a Mother's Day brunch on the morning of May 10th, I concluded that the May 9th delivery offered to me by "JustFlowers" was perfect timing. The flowers were not delivered on May 9th and I went to the brunch on May 10th without any flowers for my wife and our daughter. This was very embarrassing and disappointing to say the least.

I will never order from this company again. I’m very disappointed and unsatisfied with their service and product. The quality of the arrangement I paid for was not even close to the one displayed on their website. It was unprofessionally done. I paid extra to add more flowers (sunflowers), not even a single one was added. I felt embarrassed to have it even delivered because of the quality. It was for 60th birthday. The receipt number is **.

As others have said "STAY AWAY FROM justflowers.com." I ordered flowers for my niece who had just got out of the hospital from a surgery. I ordered the flowers on Friday morning. They were supposed to be delivered Friday. We wanted to surprise my niece, with the flowers. Knowing my niece, I know she would have called me and thanked me for the flowers. I messaged her Saturday evening around seven or eight pm. She hadn't received the flowers. The surprise element was gone. I called just flowers.com. on Sunday morning. They told me they didn't have a florist that could do it Friday, but they would fore sure be delivered by 6pm Sunday night. Then at 3:44 pm Sunday I received the following email. "We are terribly sorry your order ** to Jessica (last name removed) was not able to be delivered this weekend. We will deliver your order on Monday and include a note of apology from our company. Thank you for your understanding."

This is the worst company I've ever come across! They don't even deserve a one star. False advertising of same day delivery! I ordered on Friday evening and it's Sunday and they're still not there! Customer service does not know why the flowers were not delivered yesterday. Today they called a different florist, and will not let me cancel and will not get me refund. I've spent an hour and a half on the phone and by the time they're done arguing with me. I'm sure the flowers will be out on a truck, so I will get no discount. This is a third party service. Best to go through a local florist!

Ordered flowers on 7/6/26 and as of 7/12/26 (six days later) flowers have not been delivered, despite JustFlowers promises that they would be delivered and at one point an erroneous statement from them that they had been delivered. Nor, have they offered to refund my $ 100 + payment. I don't know if the problem is with Justflowers or the local supplier that they are using but either way they have failed to live up to their delivery promises and I will never use them again as this truly is a "Buyer Beware" supplier. C. ** Order # **

I ordered a specific funeral flower basket for my good friend’s Dad’s service, and what arrived was absolutely terrible and completely inappropriate. Instead of the white basket I paid for, they sent a peach and white vase. While the colors were vaguely similar, it looked like a bright birthday arrangement, not solemn funeral flowers. I ordered purple and green flowers that had 2 yellow sunflowers and the arrangement received was yellow with a couple of purple flowers with cheap flowers that I could have bought at a supermarket.

DO NOT USE THIS COMPANY!!! I ordered a bouquet for my sister in law as she finished chemotherapy. On her last day of chemo, she didn't receive her flowers. The next day, the company called to say they would deliver that day. By this time, I was anxious about getting the flowers to her on such an important day. I originally ordered some chocolates for her, and was told, on the NEXT DAY that they didn't have the chocolates. I ordered another option. Bottom line - DO NOT USE THESE PEOPLE! I have to say that, a day later and a dollar short, my sister in law did get her flowers and was very happy with them.

Not reliable. I recently ordered a $150 arrangement for hospital delivery on Sunday. When calling customer service they promised they would be delivered on Monday. When they weren't delivered on Monday I called customer service and they promised they would be delivered on Tuesday. When They weren't delivered Tuesday I called customer service and they said they would reschedule for Wednesday. Account **. I canceled my order.

DO NOT USE THIS SITE. I ordered two arrangements. One was delivered. I was overcharged for BOTH. Because they were birthday gifts I DID NOT STOP PAYMENT.

First of all I am 72 yrs old and this was the most poorest Company I have ever purchased in life. Sent the wrong order the first time and the second time they delivered was short of full order. Personally wood advising PEOPLE TO VOID THIS FLOWER SHOP! THANK YOU FOR ATTENTION!

DO NOT USE THIS COMPANY! I ordered a floral arrangement worth $80 and 5 days later was still not delivered. I called them 8 times and kept getting the same response, that they were already delivered or they will call me when they are delivered. I've been robbed. Order #**

Ordered a $114.00 basket plus a $25.00 delivery fee on Sunday. Delivery was supposed to be Monday. The flower basket was not delivered until Tuesday. It was much smaller than the picture of it on the website. It looked like the smaller category of the basket. It arrived with no card. I had personalized a card for my 84-year-old mother. I have attached photos. First photo is from website and second photo is the actual basket they delivered.

If I could leave a 0 star review, I would. I ordered the Spring Fresh Bouquet arrangement for the funeral of our uncle. There were 3 tiers of arrangements to choose from for this arrangement. I ordered the the top tier which was $69.99. What I received looked nothing remotely close to what was advertised in the photo on their website. I took pictures of the advertised photo and what I received and emailed to them per their instructions when I called to complain. All they kept telling me was "the arrangement was filled based on the recipe." I was told the flowers that were used were exactly the flowers in the description. That is not the issue I have with the arrangement.

FLOWERS! WHAT FLOWERS??? I ordered an arrangement on a Thursday for an overnight delivery to a funeral service on a Saturday. The arrangement NEVER arrived. When I called to inquire, I was given an apology and told they would deliver the arrangement the next day if I provided the address. The address was given, no delivery the next day OR Monday. They sent an email stating they were unable to deliver and would an apology from their company. Never trust this company. They are incompetent and unreliable. They did not offer anything to compensate for their negligence. I wanted to honor my loved one's family, and that did not happen thanks to this subpar flower company.

I ordered a bouquet with white and red roses for my only daughter's first wedding anniversary. I chose a bouquet of red and white roses for $131 (2 dozen from the pic) and my daughter received 1 dozen red only. I even can see on their website I could have ordered 2 dozen all red for 129. Customer service is calling this a substitution. Offered me $7 credit. Then $15. Save your money and time and go directly to the forest. Google reviews show this is standard practice for JustFlowers.com. I wonder since they are a 3rd party they do this increase their profit.