JustFlowers.com Reviews

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About JustFlowers.com

JustFlowers.com is a website that sells flower bouquets, plants, holiday arrangements and other gifts that ship throughout the U.S. and Canada. Its large online selection of flowers and add-ons helps you send gifts from afar. The company also offers express and same-day delivery options.

Pros
  • Express and same-day delivery
  • Vast array of options
  • Gift baskets available
Cons
  • Cluttered and outdated website
  • Can be expensive

Featured Reviews

United Kingdom
Verified purchase
We used JustFlowers form the UK to be delivered in Canada. We were surprised to discover it was an American site... They even phoned us in the UK to help with the order, in the m...

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Hattiesburg, MS
Verified purchase
I ordered flowers to be delivered to my wife in our hotel room on our honeymoon. They were beautiful, and lasted longer than our stay. Wish we could have taken them home. They wer...

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What is JustFlowers.com?

JustFlowers.com is an online floral retailer that’s based in California and has been operating since 1996. With its large network of florists and vendors, the company is able to ship all kinds of flowers nationally and to Canada. It also offers express and same-day delivery. You can order by occasion or by flower or plant type. JustFlowers.com also carries gift baskets featuring candy, meat and cheese, fruit, chocolate, coffee, scented goods and teddy bears.

How does JustFlowers.com work?

JustFlowers.com works with florists worldwide to fill online bouquet orders. The company ships some items in as few as four hours, focusing especially on swift delivery for funeral flowers. Its website also has tips on flower care and color meanings to help you choose a bouquet. JustFlowers.com guarantees fresh and beautiful presentations; if you’re not satisfied with your arrangement, you can contact customer service within seven days to solve the problem.

JustFlowers.com prices

Most of JustFlowers.com’s arrangements cost between $49.99 and $99.99, though its larger displays can run $180 or more. Its site also has a section for flowers under $50 if you’re looking for a deal. Its small gift baskets range from $57 to $87, and larger baskets cost between $112 and $146.

The prices listed on the website don’t include taxes or handling fees, and shipping costs extra (express shipping is an additional $4.99). JustFlowers.com’s service fees start at $9.99, though this is sometimes included in shipping. Phone orders are subject to a $6.99 fee, and there’s a $29.99 minimum requirement to order.

JustFlowers.com FAQ

Does JustFlowers.com offer express delivery?

Yes, JustFlowers.com has an express delivery option for an additional fee of $4.99.

Where is JustFlowers.com available?

JustFlowers.com delivery is available throughout the U.S. and Canada.

Does JustFlowers.com work with local florists?

Yes, JustFlowers.com works with a large network of florists across the country and worldwide to fulfill bouquet orders.

Where is JustFlowers.com located?

JustFlowers.com is based in Los Angeles, California.

Is JustFlowers.com legit?

JustFlowers.com has been operating for over 20 years, and while the company does have some good reviews, it’s worth looking at what other customers have said to see what problems you might have. JustFlowers.com is a solid choice, but it's worth shopping around and looking at other available options.

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JustFlowers.com Reviews

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    How do I know I can trust these reviews about JustFlowers.com?
    • 4,678,299 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceSales & Marketing

    Reviewed June 5, 2025

    I ordered flowers for my sister-in-law mother funeral 3 days in advance for delivery. I got an email saying delivery was delayed. I called and expressed urgency and they offered a $5 discount and I told them that was unacceptable. 3 days into it I got a call saying that the flowers I ordered were unavailable and wanted me to accept flowers from Giant Eagle Grocery Store which enraged me. I asked for a refund and they transferred me to a manager who told me she would give me a $15 discount. I refused and told her to credit my whole account or else I'd report them to my credit card company. This service is a scam.

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    JustFlowers.com
    Response from JustFlowers.com

    Margaret Barna we are writing to inform you that your order 10254471 to Brenda McWhorter has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account.

    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed May 29, 2025

    I ordered a bouquet for my mother on Mother's Day. Not only did it come several days later but it was far from what I ordered. I proceeded to contact customer service who agreed to give a refund and upon looking at my account they credited me $10 on a $120 order. I called back to speak to a manager and they denied any awareness of providing a refund not to mention any accountability for it being late and not even the correct order. I wasted more money to correct and send my mother flowers ASAP from another flowers causing the overall cost to double. Customer service was rude and a joke. Wish I would've read the reviews previous because this has happened to a lot of customers upon review. Don't waste your $, if it comes out wrong the most they will provide is a rude excuse and $10 which you can get as a credit on their website anyway. Company is a joke.

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    JustFlowers.com
    Response from JustFlowers.com

    Scott Kennedy, we received your order on Mother's Day at 11:18 AM EDT. At that point, all of the local shops were at capacity. On May 29th, which was 16 days after the delivery date, we received a claim of non-delivery from you which we found to be dishonest. Nowhere in that phone call did you mention any quality issues. This online complaint is the first such instance we are hearing of that. It is now 17 days after the fact. Nevertheless, our customer service team processed a partial refund.

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      Reviewed May 27, 2025

      We ordered a funeral spray for a dear cousin. The flowers were to be delivered on a Monday night for the viewing and then transferred to the funeral on Tuesday morning. While I was IN LINE for the viewing on Tuesday morning, I received a notification that they were sorry but they couldn't deliver our order! If I'd been notified sooner, I could have chosen a different florist. Instead, myself and my siblings were embarrassed that there were no flowers from us at the service. I would avoid this site at ALL COSTS. Couldn't be more disappointed. Terrible, terrible service.

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      JustFlowers.com
      Response from JustFlowers.com

      Eileen Davis, there aren't any local florists in that part of Utah and the florists in the surrounding area were closed for Memorial Day. Also, we offered to send an arrangement out to the family of the deceased but you insisted on cancellation instead. A full refund was already issued on 05/28/2025.

      Profile pic of the author.
      Customer ServiceRefunds & Payouts

      Reviewed May 24, 2025

      I purchased a funeral arrangement for delivery on a Friday for a Saturday morning funeral. I called Friday because I didn't receive a delivery notice. Customer service who you can't understand and talks over you and you get nowhere. I called back and spoke with a man that assured me my flowers would deliver Saturday morning prior to the funeral. Again on Saturday I called because no delivery notice and again horrible customer service who won't refund me. Finally I find out that they didn't do anything but still no refund and no flowers. Horrible company. Do not use!!!!

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      JustFlowers.com
      Response from JustFlowers.com

      KT, we can't seem to locate a matching order. Can you please reach out to us directly with both your full name and order number.

      Resolution In Progress
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      Reviewed May 22, 2025

      Just Flowers should be called Just Scam. I ordered a lovely floral arrangement costing $81.00 and received in return just 4 scraggly flowers. Complaints to the company resulted in further chicanery, deceit.& outright lies. Avoid this company like you would poison ivy.

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      JustFlowers.com
      Response from JustFlowers.com

      The color combination was followed as closely as possible for delivery to an island. The order was placed was placed without any specific request from yourself. Our representative made suggestions which you accepted. Multiple, company representatives have already reached out to you and offered you compensation. All of which you have refused. No further offers will made from here on out.

      Resolution In Progress
      Verified purchase
      Customer ServicePunctuality & Speed

      Reviewed May 22, 2025

      This website is a SCAM. DO NOT USE THEM. First time sending flowers through an online delivery service. Ordered flowers for my mother in law. They kept saying they had arrived but flowers never did. Every time I called to claim the false arrival email, they would change it to “oh, they will be delivered today.” I called everyday for 7 days. Sometimes they answer, most times they don’t. 8 days later, no flowers, no answer from customer service, lies, and I'm out $100. Please don’t make the same mistake I made. Read reviews before using an online flower delivery service.

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      JustFlowers.com
      Response from JustFlowers.com

      Marcela Gutierrez we apologize for the problem you are experiencing with your order 10233093 to Sonia Mama. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

      Refunds & Payouts

      Reviewed May 18, 2025

      My son ordered me flowers for Mother's Day and I received them the day after Mother's day at noon and some flowers were wilting. Refused the order and now they won't give my son a refund. I am going to fight this.

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      JustFlowers.com
      Response from JustFlowers.com

      Noaeh Pinaire we apologize for the problem you are experiencing with your order 10240744 to Judy Woods. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

      Customer ServicePunctuality & Speed

      Reviewed May 18, 2025

      I spent $117 on an order from JustFlowers.com because they guaranteed same-day delivery if ordered before a certain time. I placed my order early, but later that afternoon, I got an email saying the delivery would be delayed until the next day. That didn’t happen. Neither did the next day. Or the day after that. FOUR days later – still no flowers. I tried calling, but all you get is a voicemail asking you to leave a message—no real customer service, no help. I had to email them twice just to get a refund. Unprofessional, unreliable, and a complete waste of time. I will never order from them again. If you care about your time or money, look elsewhere.

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      JustFlowers.com
      Response from JustFlowers.com

      Full refund issued on 05/13/2025

      PricePunctuality & Speed

      Reviewed May 17, 2025

      Simply terrible. I placed a very expensive order for Mother's Day and it is one week later with no delivery, every day an excuse that they didn't deliver. I cancelled the order today and will wait for a refund. Order number was ** in case these knuckleheads claim I didn't have an order. DO NOT ORDER FROM THEM!!!!

      Michael

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      JustFlowers.com
      Response from JustFlowers.com

      Full refund issued on 05/17/2025

      Customer ServiceContract & TermsRefunds & PayoutsStaff

      Reviewed May 16, 2025

      I wish there was an option to not give a single star, because this place doesn’t even deserve one. I paid $130 for a nice bouquet for my mother for Mother’s Day, as shown in my pictures. And while the bouquet I received was pretty, it was not even close to what I ordered. I could have assembled it myself and/or purchased it from a grocery store. I used a flower delivery service because I wanted something nicer. It was not close to the value either. I tried calling for days and sent several emails, no one answers the phone and no one responds to emails. When I finally got in touch with them, almost a week later, they offered me a max refund of $15. They told me to count the flowers!!

      I have never dealt with a company with worse customer service. Don’t you want to have satisfied customers? And provide service/product you are proud of? There was ZERO accountability for the mistake. I also requested to speak with upper management and was told “she is not taking calls”. UNREAL. I cannot believe this place is still in business. Please do not use this site. I can guarantee you will not receive the arrangement you ordered and you will not be refunded accordingly. Apparently they do not care about their customers or their level of satisfaction. I will also be contacting the better business bureau to report them. One more thing - I mentioned that I would be leaving a bad review, and was told if I did, I would not receive my refund. If that turns out to be the case, so be it. Others deserve to know how absolutely awful this business is.

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      JustFlowers.com
      Response from JustFlowers.com

      KR, we are here to help. Can you please message us directly with both your full name and order number.

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      JustFlowers.com Company Information

      Company Name:
      JustFlowers.com
      Website:
      www.justflowers.com