JustFlowers.com Reviews

I ordered flowers for my sister-in-law mother funeral 3 days in advance for delivery. I got an email saying delivery was delayed. I called and expressed urgency and they offered a $5 discount and I told them that was unacceptable. 3 days into it I got a call saying that the flowers I ordered were unavailable and wanted me to accept flowers from Giant Eagle Grocery Store which enraged me. I asked for a refund and they transferred me to a manager who told me she would give me a $15 discount. I refused and told her to credit my whole account or else I'd report them to my credit card company. This service is a scam.

I ordered a bouquet for my mother on Mother's Day. Not only did it come several days later but it was far from what I ordered. I proceeded to contact customer service who agreed to give a refund and upon looking at my account they credited me $10 on a $120 order. I called back to speak to a manager and they denied any awareness of providing a refund not to mention any accountability for it being late and not even the correct order. I wasted more money to correct and send my mother flowers ASAP from another flowers causing the overall cost to double. Customer service was rude and a joke. Wish I would've read the reviews previous because this has happened to a lot of customers upon review. Don't waste your $, if it comes out wrong the most they will provide is a rude excuse and $10 which you can get as a credit on their website anyway. Company is a joke.

We ordered a funeral spray for a dear cousin. The flowers were to be delivered on a Monday night for the viewing and then transferred to the funeral on Tuesday morning. While I was IN LINE for the viewing on Tuesday morning, I received a notification that they were sorry but they couldn't deliver our order! If I'd been notified sooner, I could have chosen a different florist. Instead, myself and my siblings were embarrassed that there were no flowers from us at the service. I would avoid this site at ALL COSTS. Couldn't be more disappointed. Terrible, terrible service.

I purchased a funeral arrangement for delivery on a Friday for a Saturday morning funeral. I called Friday because I didn't receive a delivery notice. Customer service who you can't understand and talks over you and you get nowhere. I called back and spoke with a man that assured me my flowers would deliver Saturday morning prior to the funeral. Again on Saturday I called because no delivery notice and again horrible customer service who won't refund me. Finally I find out that they didn't do anything but still no refund and no flowers. Horrible company. Do not use!!!!

Just Flowers should be called Just Scam. I ordered a lovely floral arrangement costing $81.00 and received in return just 4 scraggly flowers. Complaints to the company resulted in further chicanery, deceit.& outright lies. Avoid this company like you would poison ivy.

This website is a SCAM. DO NOT USE THEM. First time sending flowers through an online delivery service. Ordered flowers for my mother in law. They kept saying they had arrived but flowers never did. Every time I called to claim the false arrival email, they would change it to “oh, they will be delivered today.” I called everyday for 7 days. Sometimes they answer, most times they don’t. 8 days later, no flowers, no answer from customer service, lies, and I'm out $100. Please don’t make the same mistake I made. Read reviews before using an online flower delivery service.

My son ordered me flowers for Mother's Day and I received them the day after Mother's day at noon and some flowers were wilting. Refused the order and now they won't give my son a refund. I am going to fight this.

I spent $117 on an order from JustFlowers.com because they guaranteed same-day delivery if ordered before a certain time. I placed my order early, but later that afternoon, I got an email saying the delivery would be delayed until the next day. That didn’t happen. Neither did the next day. Or the day after that. FOUR days later – still no flowers. I tried calling, but all you get is a voicemail asking you to leave a message—no real customer service, no help. I had to email them twice just to get a refund. Unprofessional, unreliable, and a complete waste of time. I will never order from them again. If you care about your time or money, look elsewhere.

Simply terrible. I placed a very expensive order for Mother's Day and it is one week later with no delivery, every day an excuse that they didn't deliver. I cancelled the order today and will wait for a refund. Order number was ** in case these knuckleheads claim I didn't have an order. DO NOT ORDER FROM THEM!!!!

I wish there was an option to not give a single star, because this place doesn’t even deserve one. I paid $130 for a nice bouquet for my mother for Mother’s Day, as shown in my pictures. And while the bouquet I received was pretty, it was not even close to what I ordered. I could have assembled it myself and/or purchased it from a grocery store. I used a flower delivery service because I wanted something nicer. It was not close to the value either. I tried calling for days and sent several emails, no one answers the phone and no one responds to emails. When I finally got in touch with them, almost a week later, they offered me a max refund of $15. They told me to count the flowers!!