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JustFlowers.com is a website that sells flower bouquets, plants, holiday arrangements and other gifts that ship throughout the U.S. and Canada. Its large online selection of flowers and add-ons helps you send gifts from afar. The company also offers express and same-day delivery options.
Pros & Cons
- Express and same-day delivery
- Vast array of options
- Gift baskets available
- Cluttered and outdated website
- Can be expensive
JustFlowers.com is a privately owned online floral retailer. The company has a large selection of flowers, plants, holiday arrangements and other gifts. It also offers same-day delivery.
We used JustFlowers form the UK to be delivered in Canada. We were surprised to discover it was an American site... They even phoned us in the UK to help with the order, in the m...Read full review
I ordered flowers to be delivered to my wife in our hotel room on our honeymoon. They were beautiful, and lasted longer than our stay. Wish we could have taken them home. They wer...Read full review
What is JustFlowers.com?
JustFlowers.com is an online floral retailer that’s based in California and has been operating since 1996. With its large network of florists and vendors, the company is able to ship all kinds of flowers nationally and to Canada. It also offers express and same-day delivery. You can order by occasion or by flower or plant type. JustFlowers.com also carries gift baskets featuring candy, meat and cheese, fruit, chocolate, coffee, scented goods and teddy bears.
How does JustFlowers.com work?
JustFlowers.com works with florists worldwide to fill online bouquet orders. The company ships some items in as few as four hours, focusing especially on swift delivery for funeral flowers. Its website also has tips on flower care and color meanings to help you choose a bouquet. JustFlowers.com guarantees fresh and beautiful presentations; if you’re not satisfied with your arrangement, you can contact customer service within seven days to solve the problem.
Most of JustFlowers.com’s arrangements cost between $49.99 and $99.99, though its larger displays can run $180 or more. Its site also has a section for flowers under $50 if you’re looking for a deal. Its small gift baskets range from $57 to $87, and larger baskets cost between $112 and $146.
The prices listed on the website don’t include taxes or handling fees, and shipping costs extra (express shipping is an additional $4.99). JustFlowers.com’s service fees start at $9.99, though this is sometimes included in shipping. Phone orders are subject to a $6.99 fee, and there’s a $29.99 minimum requirement to order.
Does JustFlowers.com offer express delivery?
Yes, JustFlowers.com has an express delivery option for an additional fee of $4.99.
Where is JustFlowers.com available?
JustFlowers.com delivery is available throughout the U.S. and Canada.
Does JustFlowers.com work with local florists?
Yes, JustFlowers.com works with a large network of florists across the country and worldwide to fulfill bouquet orders.
Where is JustFlowers.com located?
JustFlowers.com is based in Los Angeles, California.
Is JustFlowers.com legit?
JustFlowers.com has been operating for over 20 years, and while the company does have some good reviews, it’s worth looking at what other customers have said to see what problems you might have. JustFlowers.com is a solid choice, but it's worth shopping around and looking at other available options.
ConsumerAffairs has collected 2,165 reviews and 3,787 ratings.
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Reviewed Nov. 17, 2023
I ordered an arrangement to deliver the next day. The next day got an email after 6 pm saying the delivery was delayed and they would try again the next day. So two days after I ordered, ok fine. At 4 pm on the second day, I got an email asking me to call or email them to authorize an additional charge on my credit because "the florist required an extra fee ($55) for delivery". NOPE. I called and they offered a $15 credit or I could put the delivery on hold until the next time I needed flowers. No thanks. I just canceled the order at that point. The customer service rep didn't care a bit, she actually cut me off mid-sentence and put me on hold to process the refund. So a $49 arrangement turned into a $110 order.
When I called they changed the story and said it wasn't for a delivery charge and it was because the florist couldn't fill the order for the $49 price, ummm....that is not my problem. The arrangement is on your website at that price, it is YOUR responsibility to contract and work the pricing with the florists you use. Never again. Don't use them, bait & switch, scam, whatever you want to call it but they are AWFUL and my mother-in-law didn't get flowers for her surgery.
Diane, that rural part of Tennessee can be somewhat of a challenge since there aren't any local florists in that particular town. Some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item's paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item.
Reviewed Nov. 11, 2023
Ordered a flower delivery, a few days later I had to call and ask why they weren't delivered. They assured me it would be delivered the next day. The person I was sending them to felt better before flowers were even delivered. There's a reason this company has a 1-star review out of 1000+ reviews.
Derek, we don't have an order on file for you. Please double-check your order receipt to confirm the company with whom you placed your order. If you find that you did in fact place your order with us, please message us privately with your first and last name so that we can properly address the issue with the factual reasoning for the delay. Also, our rating with Consumer Affairs is not one star.
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Reviewed Nov. 7, 2023
If I could leave zero stars I would!!! I placed an order for flowers to be delivered on a Friday. Later that day I received an email saying it will be delayed to the next available day. Flowers were not delivered on Saturday or Sunday, so I believe that they would get there on Monday. I called and spoke to a lady on Monday and she promised that would be delivered by 6pm. After 6pm the flowers never arrived and the recipient was home all day. So I have now contacted the company about getting my refund and I just keep getting told that they need to get a hold of the shop to see what happened, but they are unable to just get a hold of the shop and tell me I have to please wait. I would rather not spend time leaving bad reviews but it’s been 5 days, the flowers were not delivered and I’m still waiting to hear about my refund.
ACTUAL DELIVERY DATE: 11/03
ACTUAL DELIVERY TIME: 02:20 PM
DRIVER NAME: tim
This order has been successfully delivered.9791875
Delivery Attempted on 11-06-2023 06:00 PM
Full refund issued on 11-07-2023
Reviewed Nov. 3, 2023
I ordered my wife an arrangement of Purple Roses for our anniversary. The order was a week and a half prior to delivery. They substituted some random purple flowers for purple roses!! Then after I complained they offered a $10 coupon for my next purchase. I will never order from them again!!! Tracy
Tracy, we've already spoken with you about this and given you much more back than a coupon. The local shop has admitted to the substitution but they maintained the look and the feel with comparable flowers.
Reviewed Oct. 1, 2023
Please read the reviews on this company before you use them. I wish I had. Horrible service and their attitude about their mess ups are so nonchalant. Ordered from this company for a small bouquet that costs $103, paid extra to have it delivered before 1pm. Delivery never happened and had I NOT CALLED THEM to find out what the delay was they don't even call to let you know. Spoke with someone and they said it be delivered by 6pm. Never delivered THEN I received a call about a $7, yes you're reading that right. A $7 refund for their mess up and they'd deliver the next day, I was trying to do something special for my sister who really need a lift me up on THAT DAY and they ruined it.
Well today is that day they should deliver and I will be back with another review on the arrangement when my sister receives it. I asked her to take a picture. If their service is this horrible I'm almost terrified about what they send my sister as the arrangement I PURCHASED AND WANTED. I wish I had come here first to read the reviews because now that I have read some of the reviews I would have NEVER purchased from them. After reading the reviews this company doesn't care about its customers.
Chesaree, we received your order on Friday night for delivery on Saturday where none of the florists in that part of Louisiana are open for business. Our team offered to reschedule your order for delivery on Monday but you adamantly refused and insisted on a full refund which has already been processed.
Reviewed Sept. 14, 2023
I ordered a bouquet for my niece. It arrived on time, but was nothing close to what I had ordered. When I called JustFlowers.com they were less than helpful, saying they switched to more expensive flowers (not true). The arrangement was not pretty, not clean and it looked like a 4 year old had written the card. After many calls (2 to 3 a day) back from the company, to the point of harassment, they refused anything more than offering me $20 back. Unacceptable. This is a bait and switch company, do not use them.
Christine Holst, because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. You were offered partial compensation but you refused and instead disputed the charges which was decided against you. We are unable to cancel delivered products.
Reviewed Aug. 28, 2023
DO NOT ORDER FLOWERS FROM THIS SITE!! I ordered flowers for my wife two days before our wedding anniversary. On the day of our anniversary, I received a notice from the company that they were unable to deliver that day and they asked for an additional day. I was not happy, obviously, but what was I going to do? I relented and secured a promise they would be delivered the following day. By that time, I was home from my business trip. I then received another notice that they were not able to deliver on that day and was asked, again, for an additional day. I called the company and cancelled the order. The level of incompetence is astounding.
Marianne Elmore, the order you placed is for a rural area and we asked for your approval to make one more attempt at delivery but we exhausted all of the available resources in that area without any luck at all. Your order has since been cancelled along with a full refund that was already issued on August 25th. Please allow 1-4 business days for that to process.
Reviewed Aug. 25, 2023
I placed an order to be delivered on a specific day and then get notification they can't deliver it. They told me they can't guarantee when they will be delivered. I asked for the order to be canceled and she said she'd refund 7 dollars out of the 110 paid. Then said she could apply 10 to some other company gift card. This is worst and fraudulent company. They never fulfilled the order. Won't refund my money.
Lisa Lambert, that is not correct. The remote area you ordered for was only available for delivery on Saturday this past week and our representative offered to send it out then instead of a Friday with discount which you refused. A full refund was issued on August 25th, that same day. Please allow 1-4 business days for that to process.
Reviewed Aug. 22, 2023
Placed a order on July 21st I paid $60 for the plant, express delivery 4.99, a handling fee of 5.99 and a shipping fee that I was told absolutely nothing about of 25.99 nor was it anywhere on the website that I would be charged an extra $25.99. What was sent was a crap Poor Pitiful Peace Lily that came nowhere even close to what I had ordered. It did not get to the to the visitation on Friday as it should have for the express delivery which was extra then Saturday morning they called me and said they needed an extra $20 because the place they ordered it from could not deliver it and I had to pay the new florist an extra $20.
I told them no that was their problem they had to pay that I was not paying them any more money. I told them I wanted my $25 back for shipping and handling that was not disclosed to me at the time I ordered or anywhere on their website is it disclosed and they said they would credit me $5!!! $5 really $5 are you serious then they went to $10 off of my next order haha there won't be a next order. I want a full refund of 96.95 that I paid to have a gorgeous plant delivered on Friday that did not get there until Saturday and was definitely not what I ordered. This is a total scam thought it was a reputable place definitely not do not order all I'm asking is the money I spent to be refunded to my account.UPDATE 8/22/23
Now they are offering me $15 refund isn't that grand?? Plus they're sending me emails for $10 off my next order!! They think there's going to be another order, ha ha!! They won't be stealing from me again. The next order is coming from the Judge because my Attorney is in the process of filing suit at this time so I will update on the process from here.
Lori, the delivery fee is displayed on the order receipt which was immediately e-mailed to you when you placed your order with us. Some local florists have minimum dollar amounts for orders and there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item. We covered that additional amount in this particular case. In regards to the product delivered, quality complaints must be received within seven days of delivery, not 23 days.
Reviewed Aug. 5, 2023
I ordered a specific flower arrangement & mylar balloon for my wife's & my 27th anniversary, which arrived on time. Got home, what we received was not remotely what was ordered, & no Mballoon. Contacted customer service, the CSR told me they would only refund $10 of my $114.45 spent since the flowers were already delivered. I felt as this was a surprise for my wife, she wouldn’t have known what was being delivered so did NOT refuse the delivery as incorrect. I said $10 was not ok & asked for a manager. A manager called & offered a $25 refund, I said no, the manager said they would have to contact the florist the next day.
Next day, CSR Manager called back after speaking to Florist & offered to add $4.99 bringing refund to $34.99. I said No. The CSRM stated the arrangement I ordered was not available in my area & offered to deliver a new arrangement. I said no as; 1. By their admission they don’t have what I ordered. 2. My anniversary was yesterday. Again, asked for a full refund. Was refused, asked to speak to upper-level manager. Spoke with the ULM, who also offered $34.99 & told me I should understand the item I ordered is not available everywhere & their policy allows substitution. I said advertising & accepting payment for one thing & then delivering something else is called “Bait & Switch” & fraud.
I offered reluctantly to accept ½ the money back ($57.23). ULM discussed how the delivery driver was not responsible, & as I was offered $34.99 I should be happy because my cost was reduced to $49.99 for flowers I received. I said I did not order the flowers I received & felt the driver should be responsible for not delivering entire order. So, I said no to $34.99 & redelivery was pointless. Had a rousing but fruitless discussion about the concept if a vendor doesn’t have what was ordered, it’s NOT too much to ask they either decline the order, or let the customer know that item is not available and that their “Customer Service Policy” seems to only protect Just Flowers’ profitability not the customer.
The florist put in white roses, white spray roses, and lisianthus. The color of the lisianthus was subbed from purple to pink. You ordered for same day delivery so the color of lisianthus was subbed to ensure birthday delivery. No florist has every color in every type of flowers and since no time to order product subs would be done. We offered several times a redelivery which is our guarantee but you refused it each time.
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