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JustFlowers.com is a website that sells flower bouquets, plants, holiday arrangements and other gifts that ship throughout the U.S. and Canada. Its large online selection of flowers and add-ons helps you send gifts from afar. The company also offers express and same-day delivery options.
Pros & Cons
- Express and same-day delivery
- Vast array of options
- Gift baskets available
- Cluttered and outdated website
- Can be expensive
JustFlowers.com is a privately owned online floral retailer. The company has a large selection of flowers, plants, holiday arrangements and other gifts. It also offers same-day delivery.
Top JustFlowers.com Reviews
We used JustFlowers form the UK to be delivered in Canada. We were surprised to discover it was an American site... They even phoned us in the UK to help with the order, in the m...Read full review
I ordered flowers to be delivered to my wife in our hotel room on our honeymoon. They were beautiful, and lasted longer than our stay. Wish we could have taken them home. They wer...Read full review
What is JustFlowers.com?
JustFlowers.com is an online floral retailer that’s based in California and has been operating since 1996. With its large network of florists and vendors, the company is able to ship all kinds of flowers nationally and to Canada. It also offers express and same-day delivery. You can order by occasion or by flower or plant type. JustFlowers.com also carries gift baskets featuring candy, meat and cheese, fruit, chocolate, coffee, scented goods and teddy bears.
How does JustFlowers.com work?
JustFlowers.com works with florists worldwide to fill online bouquet orders. The company ships some items in as few as four hours, focusing especially on swift delivery for funeral flowers. Its website also has tips on flower care and color meanings to help you choose a bouquet. JustFlowers.com guarantees fresh and beautiful presentations; if you’re not satisfied with your arrangement, you can contact customer service within seven days to solve the problem.
Most of JustFlowers.com’s arrangements cost between $49.99 and $99.99, though its larger displays can run $180 or more. Its site also has a section for flowers under $50 if you’re looking for a deal. Its small gift baskets range from $57 to $87, and larger baskets cost between $112 and $146.
The prices listed on the website don’t include taxes or handling fees, and shipping costs extra (express shipping is an additional $4.99). JustFlowers.com’s service fees start at $9.99, though this is sometimes included in shipping. Phone orders are subject to a $6.99 fee, and there’s a $29.99 minimum requirement to order.
Does JustFlowers.com offer express delivery?
Yes, JustFlowers.com has an express delivery option for an additional fee of $4.99.
Where is JustFlowers.com available?
JustFlowers.com delivery is available throughout the U.S. and Canada.
Does JustFlowers.com work with local florists?
Yes, JustFlowers.com works with a large network of florists across the country and worldwide to fulfill bouquet orders.
Where is JustFlowers.com located?
JustFlowers.com is based in Los Angeles, California.
Is JustFlowers.com legit?
JustFlowers.com has been operating for over 20 years, and while the company does have some good reviews, it’s worth looking at what other customers have said to see what problems you might have. JustFlowers.com is a solid choice, but it's worth shopping around and looking at other available options.
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I order flowers from them and they said they could deliver them on May 26, 2023. Then I got a call from them saying they couldn't deliver them that day, and would deliver them on Saturday May 27, 2023. Then I got a call from them saying they couldn't deliver today that they will be delivered Sunday 28,2023. They already took the money out of my bank account! The woman that called me couldn't speak English very good! I couldn't hardy understand what she was saying! Never will I order from them again
Karen Scott we apologize for the problem you are experiencing with your order 9749831 to Louise Dulaney. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. It is Memorial Day weekend and every florist in the area has been unresponsive.
Where to start: Order flower for Mother's day on Friday. The company confirmed that it was going to delivered the flowers by Saturday. To our surprise no delivery Saturday, Sunday or Monday - but Tuesday late evening with dry flowers - which were refused. During all this event, tried to contact the company but no response, only bots and recording. Even got played by a SMS bot. Ended up in starting a claim with the credit card company and then I got company calls to see what had happened. Last call received was they were trying to charge a fee, which is nowhere mentioned on the confirmation email they sent for the order. Refused to pay and waiting for claim to be resolved with my credit card company. Long story short, not recommended. Calls received were from a call center and the managers that I spoke with did not help at all.
The customer placed this order on our website on May 12,2023 for May 13, 2023 delivery. This order was immediately processed. However, due to the high volume of orders placed earlier that week, and given the fact that it was Mother's Day, a major flower holiday, most of the shops were already fully booked. Since our florists are operating at full capacity the shop was unable to complete the delivery.
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Just Flowers is a group of thieves plain and simple. I ordered flowers and they were never delivered. When I confronted them about what happened and asked for a refund, they just gave me the runaround just passing me off from person to person with no one owning up. Working with my lawyer to file a claim. Absolutely unacceptable!
We are writing to inform you that we have credited your account in full for your Mother’s Day order. This credit will post to your account within 1-4 business days. We are terribly sorry that we were unable to deliver your gift. If you have any questions please do not hesitate to contact us.
After speaking to a manager at JustFlowers in which I got nothing resolved, only excuses and an offer to refund $15 on a $104 order, I went to talk to the owner of the local florist that fulfilled the order. After reviewing the order he received from JustFlowers, I could see the reasons why my wife didn't received the Mother's Day flowers I ordered for her. First, the wrong item code was sent by JustFlowers. Flowers received didn't resemble the wrong item code either. Secondly, the order description to the florist was incorrect and inadequate. It only stated "2962 - Yellow, blue, and white flowers in a vase." No mention of Red flowers which was the prominent color of the arrangement I ordered. No mention of the type of flowers or the number of each type of flower.
Thirdly, there was no mention that my order was upgraded to the DELUXE size. Standard size from the JustFlowers website showed at least 25 flowers, so the Deluxe size should been at least 30 flowers. What my wife received was 10 flowers and a bunch of fern leaves in a vase. Great scam...pay more to upgrade flowers and get less. Fourthly, the link the JustFlowers sent the florist to see what the arrangement should look like didn't work so all he had to go on was an incorrect item code and a vague "yellow, blue, and white flowers in a vase" description. Lastly, my order was placed with JustFlowers on May 12, but they didn't send the order to the florist until May 14 which resulted in two rescheduling of delivery.
Don't bother contacting Customer Service to resolve any issues. They just read their standard scripts about their policies, will not admit to any errors on their part, and will try to pay you off with an insignificant refund to get you to drop your complaint and go away. The multitude of negative complaints against JustFlowers speaks for themselves. Just add this one to the long list. Avoid this company at all costs. There are many others that are more reputable and treat their customers right.
Steve Tetreault we apologize for the problem you are experiencing with your order 9733406 to Debbie Tetreault. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
Order placed 05/13. I placed over ten calls on 05/14 for order status. I was originally advised arrangement was being prepared on 05/14, 05/15. Secondly I was advised arrangement was assigned to a florist for delivery and will be delivered by 9pm on 05/14. I was advised 05/14 by a supervisor named Glenn that I would receive a $15 credit to my debit card along with a courtesy call of when to expect rescheduled delivery on 05/15. It is now 05/15, the recipient still has not received their floral arrangement. On 05/16 I spoke with a supervisor named Emily who become frustrated about me complaining about the quality of service recieved as I spent over $120 for items not received.
The recipient was contacted 05/15 and confirmed no arrangement was received. It is illegal to charge a consumer a price for an item still not received. I am demanding a FULL refund of $128.21 for a floral arrangement NOT RECEIVED as soon as possible. I have already reported to my bank. If this company does not refund my money for items not received I will start court proceedings and launch a legal investigation. JustFlowers company refused to issue a refund. Thank you.
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
I ordered and paid for flowers to be delivered same day. Was informed later that day they couldn’t deliver and would be delivered next day. This happened for 4 straight days. I called 5x and got voice mail. I emailed 4x and got no reply and I texted 3x with only a generic response. Do not order from this company. I still have no information on if my order will get delivered and when.
Chris, we don't have an order on file for you. Please double-check with whom you placed your order with.
While JustFlowers will state Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will set up for delivery on Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date. Ordered flowers for Mother's Day was on Sunday...Tuesday morning still no flowers. Trying to cancel and on the phone. Waiting for a manager to call us back. DO NOT USE THIS COMPANY FOR IMPORTANT EVENTS!!! Time permits is unacceptable for important events.
Daniel, we don't have an order on file for you. Please double-check with whom you placed your order with.
Do not use this company!! I ordered a plant to be delivered by Mother's Day. Not only was the plant not delivered, they did not send any communication that they were not able to deliver it on time. Most places will tell you the day an item will be delivered to allow you to decide if you want to continue with the order. Just Flowers deceived their customers into thinking the item would be delivered on time. So now they are not answering the phone, they tell you to text them for faster service, but when you text the number, they tell you they can't respond, additionally, they are also not answering the online inquiry. I will not be doing business with this trash company ever again!! They need to cancel my order.
ACTUAL DELIVERY TIME: 02:00 PM US/Pacific
This is the first Mother’s Day ever spent away from my Mom. I ordered flowers for my Mom for a Saturday delivery. Got a text JustFlowers couldn’t deliver Saturday however they would deliver Sunday. Then Sunday at noon I find out they can’t deliver AGAIN so my Mom has no flowers on her special day. This Company has NO business selling flower arrangements (and charging exorbitant delivery fees) for a product they can’t deliver on time, or even two days later. If you want flowers delivered, use any other company and avoid JustFlowers. They’re extremely untrustworthy and you’ll never get your floral arrangements delivered when you need it. There are numerous reviews with this same complaint over and over again. Shame on JustFlowers!!!!
Cyndi Faulkner we are truly sorry your Mother's Day order 9732087 to Virginia Greeley was not able to be delivered. We will deliver your order on the next available day. Thank you for your understanding.
We greatly appreciate your business,To view our delivery policies please visit:
Three years ago I unsubscribed. Still got emails to buy from them. Kept unsubscribing (with confirmation pages) for 12 more times. Still get emails, even for Mother's Day, even though Mom has passed. Very depressing and frustrating.
Ross, we are very sorry to hear about this. Your e-mail address has been forwarded to our tech department for permanent removal from our newsletter subscription.
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