JustFlowers.comConsumerAffairs Unaccredited Brand
Just a terrible experience. Ordered the flowers for 50th Anniversary on a Wednesday, event was on a Friday. Was informed the day that they were supposed to be delivered that they could not find a florist available in the area, if I would be ok if they were delivered the next day. Told the representative that it was for a once in a lifetime event, and what were they going to do? She said they would attach an apology note with the flowers. I said, "No, what are you going to do to compensate me?" She said they could take $5 off. I said, "$5, are you kidding me?" She said, "Ok, $7." I knew that it was a $10 delivery fee. So I said, "You are going to give me $10 off, and you better guarantee me that they are going to be delivered tomorrow, or I am going to tell everyone I know about my experience and I'll be going online to post my bad review". "Oh yes," she says, "they will be delivered."
So, this morning I get another email from them to call them. When I call, the rep tells me turns out they don't have any florists in that area. This should be well known upfront, as you are required to put in the postal code for your order. So, here I am, after I already apologized to the recipient and assured them that they will be getting something today, having to tell them that in fact nothing is coming. All they had to do was inform me upfront they don't have any florists in the area, and I would have moved on. I really should have done my research on this one, but if you are reading this, please...learn from my mistake. Go somewhere else.
Extremely disappointed. But now looking at the other reviews on this website I guess I shouldn’t be surprised. Your company failed at meeting the guarantee of express delivery by 1 PM PST. The fact that the funeral was supposed to start at 5 PM is irrelevant in this situation. The unprofessional delivery people showed up at 4:50 PM and interrupted the arriving guests in the lobby to deliver the monstrosity pictured below that is clearly not what I ordered - or expected. Completely unacceptable behavior for an established flower delivery company. I expect a full refund to my credit card. Anything less is unacceptable.
Anthony, we have spoken with our local florist who has confirmed that the heart-shaped arrangement which you ordered was in fact delivered on time before the funeral service. We are currently investigating how and why they interrupted anyone. Please accept our deepest apologies for this.
I paid a large amount to have JustFlowers.com deliver flowers to my mother on the 1st Valentine's Day following my Dad's death. They didn't arrive on Valentine's Day like they were supposed to. I received notification of this very late in the day when it was too late to do anything else for her since we are not in the same town. Attempts to contact customer service were unsuccessful. When I tried via phone the automated system said that due to the large volume of calls they were receiving (no doubt others complaining about a problem with their order) wait times were extremely long. The automated system suggested using an online form, which I tried but it wasn't operational. It also said I could reply to my order email, which I did twice with no response from JustFlowers.com.
I finally got in touch with someone with the company today, but my frustrating experience continued. The person I spoke with was not helpful at all. She kept telling me the same things over and over that had nothing to do with my problem. She acted as if my problem was that the flowers weren't delivered at all even though I clearly stated multiple times that was not the issue, but rather, my problem was that they were not delivered on Valentine's Day. I assume she was reading from a script and that was the problem.
The company was not willing to take any meaningful steps to address my experience. She first offered an apology email, then a discount coupon for a future offer, and finally, after much time on the phone, a measly $5 off my prior very expensive order. I only purchased flowers from JustFlowers.com because they indicated they would be delivered on Valentine's Day. That was the whole point. They were very expensive, but I purchased them so my Mom would receive flowers on her first Valentine's Day since my Dad's death. That didn't happen.
Plus, I was subjected to very poor customer service by first not being able to get in touch with/receive a response from the company, and then second, once finally speaking with someone, being offered no meaningful remedy to my situation. I would never use this company again and strongly suggest others not to use them. It was a horrible experience from beginning to end & the company made no effort to improve the situation.
Timothy Proctor, we received your order for same day delivery on Valentine's Day at 2:12 PM. Per our delayed delivery policy, we rescheduled your order for delivery the following day. We will have our customer service supervisor reach out to you ASAP in order to offer further compensation.
Usually I stick to the same or familiar florist. Especially towards delivering for special occasions. But due to our trying to cut back I stepped out of my usual buying place of flowers. To try a new company online that showed they had a beautiful arrangement for a low cost. I knew all too well. That there’s addition cost. Taxes, and delivery fees. Oh and also additional cost for a vase. So as usual. I ended up paying around $75. But I thought I’m very worn out. Been online the previous day. So I ordered them. I called to add that the home of delivery is dark brown & sits to the back of the property.
One hour later I decided to confirm everything. And was told that the flowers would be delivered today. And I said, wonderful. I received an email that night. Flowers will be delivered tomorrow. But sadly instead I received an email updated that they will not be able to deliver them. When I called they said it was due to their running out of flowers. Anyway. No more online shopping through this company for me. And also I agree with others who have posted thru your company how they feel with failed deliveries too. I was unaware that they are not a part of “Consumer Affairs”. That’s a red flag for me. For sure.
Cathy Lazar, we have been trying to reach you regarding your order. We will try calling you again ASAP. Deliveries are Sunday are not guaranteed.
Ordered flowers for my 86 year old mother for a specific day, March 1st and they never delivered the flowers. Never even bothered to reach me at my phone number or emailed me saying that they never delivered the flowers. Asked to talk to a manager and they said they were all busy with customers and I never received a call back. These people are a ripoff as they take the money and don’t deliver the flowers. CONSUMER BEWARE!!!
Michael Margarit, there was a delay in the delivery because the florist attempted on the requested date and the recipient was not home. We actually absorbed an extra $10.00 that was required by the florist to make another attempt. We will have our customer service supervisor call you ASAP.
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Guaranteed Valentine's Day delivery? Received a call they would be delivered on the 15 after 5:00!!! Meanwhile, my wife was now out of town, and they suggest I must pay for the order even though I cancelled the morning of the 15th. After they ignored my emails, I cancelled with the florist. Flowers were never delivered and they are still charging me. They actually think I will pay for their failed guarantee and services not rendered. Offering me $10 off my next delivery. I have never deal with a company with such poor service. They guaranteed Valentine's Day delivery. Not the evening of the 15th. I do not recommend this company for anyone, unless you are looking to be ripped off and want a headache. This will be escalated, I assure you.
Anthony, please accept our deepest apologies for this severe inconvenience. We have gone ahead and cancelled your order.
I placed this order #** with JustFlowers on 2-2-2018. For the rubber plant, I was contacted later to find the plant was not available at this time, I agreed to substitute; believing replacement would be of good quality and equal or greater value. Delivery was made. The pictures that you received, is what your company, compares to good quality and equal or greater value. What a joke. I spoke with one of your store representative here's the number I called 865 453-2282 D Garden, my understanding, per our conversation, your company contracts with several companies you fill orders for. One question to you sir, why do you allow, your prestige reputably/reliable business, D Garden, to be used/blackballed by another company.
Use my order for an example, I paid $57.41 to JustFlower, per my conversation with one of you representatives, you received under $20.00 to fill the order and provide delivery. Mine looks like less than an $8 Dollar Store flowers arrangements. Why do you contract, with a company putting “your local prestige reputably/reliable'. Seeing your reviews you have unhappy costumers. Including myself. I was told you could pick up and redeliver, lol, the same plants and cheap container, a picture of my arrangement was sent to you so you could see my less than $8 arrangement that I paid $57.41 for. Believing my sister received an array of sunshine on her birthday, just to brighten her day; while she is fighting for her life, she has cancer. I really don't understand how you can continue contracting with companies, and continue to not care about the customers.
Vickie Rasmussen, we are here to help. Can you please email us a picture of what was sent to firstname.lastname@example.org
Cannot give them 5 stars, I still had to call them to get delivery confirmation. Ordered flowers to be delivered to the hospital, but wasn't sure if they got delivered. My friend (the patient) didn't call so I had no idea. Called their service department, they put me on hold for 4-5 minutes, checked with delivery guy and confirmed delivery. Overall the service and price is good.
Unfortunately I can't rate it zero or negative, so one star is generous. My husband spent almost $100 to send me a bouquet of flowers for Valentine's Day. He has used JustFlowers before without issue. However this time the florist they contracted, Dream World Florist & Decor Miramar sent the most pitiful old and dying bouquet of flowers I have ever seen. As soon as it arrived I was shocked to say the least and then when I found out how much it cost I was equally distraught. We contacted JustFlowers immediately just to be told they could only redeliver. Obviously not an acceptable resolution since the day was over. After numerous phone calls and providing them with pictures as requested they now say they can only refund $35 of the $100 cost. Absolutely unacceptable and definitely not a resolution. It is obvious they do not stand by their product or guarantee their flowers so please stay far far away from them. Publix $20 bouquets far surpass this!
Updated on 02/28/2018: After sending pictures and complaining about a dead $100 "Premium (ha) bouquet", they have the nerve to say we should have accepted them and that we personally damaged them with heat prior to taking the pictures. WOW! How they are still in business is a mystery and everyone we have dealt with right up to Manager are inept, rude and accusatory. I have 3 messages stating we will be in touch to address and guess what??? Worst customer service experience ever!!!
Deborah Cote, as you can see, there is heat damage on only one side of the arrangement. The order was not delivered this way. Per our policy, we have offered to send out a replacement but this been declined. We even issued a $30.00 refund back for the inconvenience.
I ordered flowers and balloons to be sent to my GF on Valentine's day 2/14/18, I paid 102.00 for roses and a mylar "love" balloon. Nothing ever showed up, so I filed an online claim to track my order and heard NOTHING back. So I called, customer service and they kept telling me "We will have to check with the florist to see that happened to your delivery, we are so sorry for the inconvenience." Fast forward almost TWO WEEKS of me calling every other day and sending emails and talking to online chat help they send me an email saying "it was delivered at 532PM on 2/14/2018." which it obviously was not or I would not waste my time dealing with this.
No refund was offered. No follow ups actually happened when they said they would. I was even told that a local weather event was to blame for my delay in customer service, TOTAL BS. We had some freezing rain, it's not like the floral shop was wiped out by a tornado. I have now filed a dispute with my credit card company as a fraudulent charge because I truly believe I was scammed. DO NOT USE THEM.
Brooks Feeback, we are terribly sorry about this inconvenience. Our records show that your order was already delivered to the hospital on Valentine's Day at 532PM. However, since you are still claiming non-delivery, we have gone ahead and cancelled your order as requested.
Do not ever use this service. Did not deliver on order date or even the day after. Then up charged me because the local florist had a minimum. 10 phone calls and no return calls on update of delivery. Irate! Google a local florist for better service.
Jackie, we are unable to locate an order in our system with the information given. Can you please provide your seven digit order number.
First off, I have to say the flowers were delivered promptly, and my sister was very happy with what she received. The problem is when she sent me a photo of her floral arrangement - and it looked NOTHING like what I'd ordered for her... It looked like the most scaled-down version of what was advertised - even tho' I'd ordered the "PREMIUM" version - which they advertise as having more flowers, etc. Not true. I immediately contacted JustFlowers.com. "Chatted" w. an online Customer Service rep. Sent photos of what was delivered (along w. the online photo, for comparison). Over the next 24 hrs (when I wasn't home), I received 4 phone messages, at home - and 3 messages, at work - from JustFlowers, one of which said the local florist would replace the arrangement. When I called Just Flowers to confirm this, they said "no"... and gave a $5 refund... (Keep in mind, the PREMIUM arrangement was $74.99...).
Not pleased at all, and will never do business with this group again. Better to contact a local florist (in whatever city you need), and deal directly with them. The kicker was when JustFlowers told me that just because the arrangement looks like it does online, it doesn't mean that what you're going to get. You're going to get whatever the florist has on-hand. If it weren't for the speedy delivery, I'd give this company a 1-star.
Victor Vail, our management has been trying to get in touch with you so that we can offer you a larger discount. We will try calling you again.
I ordered flowers for a funeral in Lancaster, N.H. paid around 85-100 dollars and they were never delivered and never got a refund. Will never order from these people again and I did spread the word. I contacted them and never heard a word from them that they weren't delivered. I guess this is how they make their money.
Diane, we are unable to locate any such order. Can you please provide your seven digit order number.
I ordered flowers for a work colleague following her surgery. Since I didn’t know what shipping fees would be, I entered her address to calculate, then went back to selecting an arrangement. I was startled when a rep called me to urge me to complete my sale over the phone. She said she could offer a $10 discount for doing so. I thought, great, I’m saving my employer money. Little did I know, the rep increased the shipping cost to $20 instead of $10, so the “discount” was a wash. I complained about their shady sales tactic, and they said well, we already gave you a discount. Here’s $7.50 off a future order.
Since then, I’ve received AT LEAST daily emails from them to my work email address, as well as email from their affiliate websites, despite unsubscribing and complaining. I’ve had to set a rule in Outlook to deliver emails from their domain straight to the trash. I never did find out how my colleague’s flowers looked—I feel tacky asking, but wonder very much about the quality and quantity. Never, never again.
Amy, we are unable to locate an order in our system with the information provided. Can you please give us your seven digit order number.
5 days later. No flowers delivered for $79! Multiple long holds... no one can cancel or refund my order because it is in transit. Who wants flowers that have been in transit for 5 days??? Call center with poor language skills. Huge mistake on my part. They will not provide me with the name of the local florist and keep giving me the same LAME story. They even called the recipient to confirm that she received the flowers... AND SHE DIDN'T!
Updated on 02/23/2018: “Just Flowers” continues to disappoint. What they finally delivered...5 days late...was a shabby cut flower arrangement that was not what I ordered and I am so angry. Replacement is the only option that they have given me... Let's see what they do with this. Zero confidence.
Joyce Burke, we are extremely sorry about the delay but your order was delivered on 2/21/2018 at 3PM.
Paid over $200 for funeral arrangement. Received this joke of a setting. Called them, just to get someone I could hardly understand, who was RUDE and condescending (especially at a time like this), combative from the start. Terrible service, and people. I would never recommend this company to anyone, period.
Vernon, we are unable to locate an order in our system with the information given. Can you please provide your seven digit order number.
Since my husband is on a deployment he thought ordering from JustFlowers would be a great idea. Turned out to be the worst! He even paid extra to be delivered before 12 pm on Feb 20th. I waited for it all day only for them to tell me that they don't couldn't find someone to deliver it to me and they will deliver tomorrow instead! They could've said that 3 days ago before they took his money! Don't waste your money here. It won't make your day special. They will only ruin it instead!
Leen, your husband spoke with our CSR rep ad agreed to reschedule the order for delivery on Wednesday February 21st.
I ordered flowers to be delivered to my wife on her birthday by JustFlowers. I paid extra for the delivery to be made on time before she left for work at 10 am. It's 7 pm now and no word on the flowers, I called the customer service and they said the store they hired was not picking up. So the customer service rep asked me if it would be ok if she called my wife and apologized and delivered the flowers tomorrow. It had already ruined my day so I said if my wife agrees then yes else no. I don't want it anymore.
She called my wife and told her that they didn't have anyone to deliver the flowers today and they could send them tomorrow, my wife did not want the flowers anymore. So I called them back to see what had happened and they said, "Sorry we already placed the order because you agreed to send them tomorrow and you accepted the 5 dollars gift we talked about," to which I said that I had paid more in early delivery charges and that 5 dollars was suppose to make up for the screw up on their end. Anyways they didn't do a refund and will deliver it tomorrow. RUINED MY WIFE'S BIRTHDAY BECAUSE THEY HAD NO ONE TO DELIVER IT!!!
Basil , you spoke with our CSR this evening and agreed to reschedule your order for delivery tomorrow.
I cancelled the order after days after Valentine's Day. They still had not delivered or attempt to contact me. I would not recommend them. Their website/delivery follow up is not customer service oriented. On the phone I was redirected to the website. I was frustrated and hung up after 30 minutes. They finally contacted me 2 days later.
Charles, we are terribly sorry about this unfortunate inconvenience. We were never able to get in touch with our supplier who confirmed the delivery of your order. Therefore, we went ahead and issued you a full refund. Please accept our deepest apologies.
The following remarks are problems I experienced with JUSTFLOWERS.COM: Paid extra for a larger floral basket, that should've contained more flowers, the size of the basket and flowers delivered looked like the original cheaper basic order. The driver could not locate the address which caused a 3-hour delay with the delivery. I paid extra for that particular time and was never reimbursed. With today's technology, why don't their delivery drivers know how to use MapQuest or Google to locate addresses? I reached out with my complaints, but nothing was ever done, but I told the company every chance I get to rate their poor service, I will do. I'll never use their service again.
Annell, we can't seem to find a record of your order. Can you please provide your seven digit order number.
If we could give zero stars we would. From beginning to end, our experience with JustFlowers.com was completely unsatisfactory, impersonable and disappointing, not to mention misleading, deceiving, and a complete ripoff. First off, we received no order confirmation or receipt after submitting our order. We did see that the actual charge went through on our end so just assumed our order was ok and we'd receive the invoice at a later date. This should've been a red flag from the start...
Secondly, when we submitted our order we were "Guaranteed" delivery on Valentine's Day. Not only was our order not received by that day, but we were given no indication as to when the flowers would actually come. The next day we received an email saying the delivery was delayed and that an apology note would be sent upon delivery.
At that point we attempted to email and call asking for a more specific delivery date and time (to ensure someone would be home to receive them), but our emails received no response and never once were we able to reach an actual person but instead were just shuffled around through a bunch of electronic prompts. When we finally received the order, there was no apology note, not even an email. We realize we could've submitted our order earlier, but if you can't guarantee delivery, you shouldn't promise it. Had we known we wouldn't receive our order on Valentine's Day we would've sought out other options.
Third, the order we received was completely wrong - first off, we admit we thought we ordered 2 dozen or so red roses. We actually found out later, upon receipt, that when we ordered "Dazzling Reds" we'd get one dozen red roses and a whole bunch of carnations. If you're ordering from a phone, the carnations are very hard to see and actually look like roses. Plus, there's no specific description of the order so they don't actually tell you what you're getting. We realize the availability of certain flowers can sometimes be iffy, but if they were just going to send anything red and charge a ridiculous amount for it, they should at least inform the customer. Carnations are a pretty flower but we would never order carnations for Valentine's Day. Frankly they remind us of funerals. So ok, our bad, we should've been more diligent in our order but there is an obvious lack of transparency here, bordering on deceit.
Finally, we also ordered a single rose, 3 balloons, a bear and chocolates. We did not receive the bear nor the chocolates. When we asked the deliverer about our order, she informed us that she does not carry bears nor chocolates and had informed JustFlowers.com of the same. She went on further to say that someone from JustFlowers.com had informed her that they had called and asked the "client" if it was ok that she "just add more flowers".
We couldn't even reach anyone for a delivery date and certainly was NOT contacted by anyone asking if additional flowers would suffice. Even if we had been contacted, we would NOT have been ok with it. We ordered the bear for our one year old daughter, we can't just give her "more flowers". Plus we are chocolate lovers, "more flowers" don't equate. Besides, we paid over $80 for the bear and chocolates and instead we got 2 more flowers and 1 more balloon, the value of which does not add up.
So basically, we were knowingly, without our consent, delivered not only the wrong order, but also an order that is worth far less than what we actually paid. When we emailed JustFlowers.com expressing our disappointment and asking for a full refund we again received no real response. Instead however, we received the invoice we should've gotten at the start. Ridiculous. Never again.
Open your eyes and your heart to a Dazzling Reds for all red blossoms shimmer and shine with the colors of romance and the essence of love! Romance that cherished loved one with a symbol of deep affections and utter loyalty for the heart knows no boundaries. Dive in head first to a life of happiness and wallow in the essence of love! Before S&H: $266.93. S&H(Delivery): $14.99. Handling: $9.99. Express Delivery: $0.00. Discount: $0.00. Subtotal: $291.91. Tax: $0.00. Total: $291.91.
Sean, our delayed deliver policy on your order receipt states that for residential, hospitals, and nursing home deliveries, in the unlikely event that there is a delay in the delivery, the delivery will be attempted the next day.
We spoke with our local florist and she said that she delivered one dozen roses, two dozen carnations, four mylar balloons, and three additional roses. Our supervisor will contact you shortlyuy in order to offer reimbursement for the missing items.
I paid for next day delivery, they delivered a day late! Product was delivered in a cardboard box!! Product was falling to pieces in box... A very unhappy Valentine's to all my grandchildren. :( Paid over $200.00. They offered 20% refund not even enough for shipping cost. I have never had this experience with a company before. The gifts were so cheaply made.
Bobbie, we don't have a record of your order. Can you please provide your seven digit order number.
My order of flowers was to be delivered to a very sick friend to brighten her and her husband’s day. I received an email. It was not delivered as promised. Then I received an email shortly after they canceled the order entirely. I called after a very long hold to reinstate order as it was too late in the night to order for next day. They assured me delivery would be Friday. It’s Monday, they cannot reach the local florist and have no idea if delivered... “maybe” tomorrow. Painful. So many florists that deliver the next day. Just Flowers is not worth the trouble.
Leslie Cobb, your order was delivered at 2:50 p.m. on 2/19/2018. Recipient has been out of town and when we contacted her by phone, she asked that it be delivered that particular day. Her husband accepted delivery at the door.
Valentine's Day Flowers - Ordered flowers for my wife from JustFlowers.com because the site indicated they could be delivered same day. The day came and went with nothing arriving at her workplace. She even waited till 6pm because the site indicated the flowers could be delivered up till that time. She finally had to leave and still nothing. That evening after we had finished celebrating the day, I received an email apologizing that the flowers had not been delivered and that they would arrive the next day. We figured alright it wasn't perfect but at least she would received the next morning. WRONG. She did not receive the delivery until the next evening when she was leaving work. Someone called her office to say they had a delivery for her. The flowers she received weren't even the flowers that I had ordered her. Very disappointing experience for us and will not be using JustFlowers.com in the future.
Michael Hedgecock, we are terribly sorry that we were unable to deliver your order on Valentine's Day. Unfortunately by the time we received your order for same day delivery, all of our local florists were already booked up.for the day. Regarding the arrangement, we will contact you ASAP in order to find out what you received. We are here to help.
I wish I can give Just Flowers Minor 5 stars, My friend got his flower 2 days after Valentine's Day. 2.16. I called 3 times on 2.14, 2.15 and 2.16 for checking the delivery status and each time I waited almost 1 hour for answering my call and nobody was able to tell me where were my flowers go, so I asked the representative just canceled my order because there is no point delivery the flowers 2 days late already, and then the representative canceled my order. But Just Flowers sent me another email yesterday and said they couldn’t cancel my order, I was so upset about their ridiculous response. That’s why I come here to write the review. But I don't see any possibility in the future that I and my friends will order flowers from Just Flowers again. Very disappointed experience and thank Just Flowers made me spent over 100 dollars for a very upset experience.
Zhen, our records show that your order was delivered on February 15th at 5:19PM. We apologize for this delay but we have gone ahead and issued you $10.00 back for this inconvenience.
Valentine’s Day flowers delivered a day late, I spent almost $100 to have them delivered on time. I understand things happen, but when I complained they said basically “too bad, so sad”. I believe anything less than a refund is in order, after 3 days of not being able to talk to a human, just email, they offered me a $5 refund. I told them to keep their money. Never using them again and beware you shouldn’t either.
Michael Monforte, we have been trying to reach both you and the florist over the telephone but both of you have been unreachable over Presidents Day Weekend. We are showing that we already issued you $10.00 back which is why we offered you an additional $5.00
Ordered flowers for a dear friend who lost her beloved kitty. Ordered in the morning for delivery that day. They were not delivered. Called repeatedly and was told there was no delivery date guaranteed. Don’t recall seeing that on the website! Called “customer service” and they were unsympathetic and unable to assist. Cancelled the order of course and then called back to verify. Pushed 3 to get “customer service” and was somehow routed to the ordering department who told us they couldn’t help and to call customer service, which we had! Called again and verified the order was canceled. We BETTER not see that on our credit card bill! Rarely have been so disappointed and furious with a company. Wanted our friend to have flowers so much to show our love and sympathy. Will NEVER order from this scam company again.
Sharon, this order was left at the front door at 245 on 2/17.
My husband ordered flowers, chocolates and a balloon for me for Valentine's Day the night before. I received the flowers at work on Valentine's but no chocolates or balloon. I contacted customer service online and got a call from JAMES tonight. He told me the chocolates and balloon would be delivered tomorrow which I told him no just refund that part of the order. He then continued to press the delivery for tomorrow. I told him no my husband had paid for a dozen roses, chocolates and a balloon. I received only 10 roses!!! JAMES then told me that there wasn't enough chocolates balloons or flowers to cover everyone Valentine's Day.
I asked to speak to a supervisor or manager, was put on hold then when he came back on the phone I was told they'd just be delivering the chocolates and balloon ok! We'll be disputing this credit card! Everyone should stay away!!! 5 years of ordering flowers with extras online with different companies and this is the only company to screw it up!!!
Barbara, we are so sorry about this mistake. Our local florist is out delivering the chocolates and the flowers right now.
My husband ordered on Valentine's Day pink and red roses for me over JustFlowers site. There was a picture stated what exactly had be delivered, but I received absolutely different flowers, some of them I allergic to. Weve called and talked to different people 5 times and no one took responsibility. Unreliable and untrustworthy.
At JUSTFLOWERS.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.
My husband ordered flowers on 2/14/18 at 9am online. He requested them delivered before I left work at 5:00 pm. He called JustFlowers at 4:20 pm when he realized I never received any flowers. The representative told him that the delivery truck was in the area and the delivery would be received by 5:00 pm. Well, they never arrived. My husband received an email that night apologizing for the delivery not being made. The email stated that the delivery would be made the next business day on 2/15/18. My husband was very upset and began calling JustFlowers on 2/15/18 at 8:00 am to cancel the order and request a refund because Valentine's Day was over. He couldn't get anyone on the phone. He emailed Just Flowers but received no response. I called them myself today 2/16/18 and spoke with someone who told me that her notes show that the flowers were delivered on 2/15/18 at 12:00.
Omg! I'm appalled because it's a LIE! I work at the front desk in my building and the flowers were never received! Why would the delivery person document that they were delivered??? Anyway, the rep told me that she would try to call the local florist. She put me on hold for about 10 minutes and the got back on the line and apologized and told me that their line was busy so she couldn't reach the local florist that "CLAIMED" to deliver the flowers. She first told me that she would call me back after she investigates the matter. Then she said someone else would call me back to get the matter resolved. I told her that he wants a refund. My husband paid $100 plus dollars for those roses, this is ridiculous. He's never used JustFlowers before and he'll never use them again. It really appears to be a SCAM!!!
We have already sent a message to the shop regarding the non-delivery and we'll get back to you as soon as they respond before we proceed with your cancellation. We apologize and thank you for your patience and understanding.
JustFlowers.com expert review by ConsumerAffairs
JustFlowers.com, based in Los Angeles, has been in business for more than 16 years. The company partners with local florists to offer hand-delivered flowers to consumers around the world.
International delivery: JustFlowers.com offers international delivery to many other countries. Interested consumers can visit the website to see which options are available in the destination country.
Advanced scheduling: For those who have trouble remembering dates, scheduling deliveries in advance can be a lifesaver. Consumers can schedule a flower delivery months in advance on the JustFlowers.com website.
Guaranteed fresh flowers: Just Flowers offers a guarantee on all of its deliveries, so you will always be happy with the quality of the product. If you’re unhappy, you can request a refund up to seven days after delivery.
Always-open customer service: If something goes wrong with an order, customer service is available 24/7 to help fix any issues.
Delivery speed: JustFlowers.com offers same day delivery on many of its bouquets if consumers order before 3 p.m. Customers can pay extra for express delivery to have to flowers arrive more quickly, usually within four hours.
Best for: significant others, friends, adult children and companies.
JustFlowers.com Company Information
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