JustFlowers.com

We were extremely disappointed that the flowers we ordered to surprise our out of town daughter-in-law were not delivered in a timely manner. In fact we had to inquire about the order status when the bouquet failed to arrive. The customer service told us nothing could be done since it is the weekend. It is very frustrating to us that our surprise gift is now in limbo. It is also speaks very poorly that JustFlowers has charged our account but makes no promise of when or if the order will be processed. We will not refer family and friends to use your service in the future!

My best friend's Mother passed away on Sunday, so I ordered flowers from JustFlowers.com to be delivered Monday, because I had to work. I called her Monday evening to see if she got the delivery. No delivery. It said GUARANTEED delivery! She finally received them later on Tuesday. They missed the boat in my opinion. This was my best friend who lost her Mother and it was important to me to get them there the next day. Never again...

My husband ordered me flowers to be delivered on Nov 2nd while he was out of town. He asked me that day around 7 if I got a delivery which I did not. He let me know he ordered me flowers and sent me the delivery information. I emailed JustFlowers to let them know they never arrived. At 3 pm the next day they still had not arrived so I contacted customer service to tell them to not bother delivering. We were leaving. At 6:30 pm that night a guy tried to deliver the flowers. We contact JustFlowers to ask what was going on and they tried to say they had attempted to deliver on the day promised. I have cameras and security gate at my house! No attempts were made. JustFlowers refused to provide a refund. I am contacting the BBB and our local District Attorney regarding their deceptive business practices.

My wife went on JustFlowers.com to order flowers for the 1st anniversary of a friend's death. My wife is a full Japanese national and when she was placing the call, she recognized the accent of the customer service rep to be from the Philippines. As she was placing the order, my wife was having a difficult time understanding her thick accent and was asking the rep to repeat her comments. At one point, the rep hung up on her.

Flowers were 5 days late the wrong flowers and they overcharged the account. This is the worst experience EVER. I have spent over 3 hours of my time over the phone, just trying to get the order right. Never again!!!

I had ordered flowers in the past for my mother's birthday. I was contacted by JustFlowers and asked if I wanted to send flowers again this year. I agreed to do so and set a price for an arrangement for $50.00. I got a call saying they could not find a florist in the area where my mother lives who could deliver the flowers on time and asked if I wanted them delivered the next day. They said they would send a letter of apology for the lateness. The flowers did arrive the next day and my mother posted a picture on Facebook. They were embarrassing. A small orchid and another small plant in a basket with some sort of dried flower head or something and a small pink bow, for $50.00!!! Disgraceful!

The online ordering is quick and easy. But there is no mention of fees until the end so the total transaction price isn’t immediately available. I ordered a $50 deluxe bouquet and was charged a handling fee and delivery fee, totaling another $15. It was delivered on the day requested and my friend sent me a picture saying how delighted she was. Sadly I wasn’t. In fact I am embarrassed and disappointed. It was nothing like the picture and was far from being “deluxe”, I know there’s a disclaimer saying that flowers will be substituted, but seriously, what is the point of having pictures of what’s available if the end product bears absolutely no resemblance to what you think you’re buying?

I ordered a medium sized fall arrangement for my aunt's funeral that was in a basket. Got a phone call saying they would have to substitute some of the flowers. I agreed. The arrangement was sent and I was mortified. It was in a vase (cheap one) and looked like a birthday or mother's day arrangement. It was small - I could have gotten an equivalent from out local grocery store for $15. However, theirs cost me $80! I called and emailed multiple times. I asked for a refund of at least half of my money and felt that was very reasonable. At first they told me they would only refund $10, but then later said $20. Not acceptable! I will NEVER order from this place again!!!

3 Days Late! Ordered flowers for a dear friend, as her sister passed away. Website said they would be delivered Saturday. Get an email Monday evening stating there was a delay and would not be delivered until tomorrow. (Tuesday). Absolutely unacceptable. If you couldn’t deliver them on the day requested, I would have ordered them from somewhere that could have! They sent apologize email offering $7.50 off my next order. If you think I would ever order again from this company, you are sadly mistaken! Not going to happen! Keep your lousy $7.50 and get them DELIVERED!!

We used JustFlowers form the UK to be delivered in Canada. We were surprised to discover it was an American site. However, our doubts were dispelled by the helpful service given by the staff. They even phoned us in the UK to help with the order, in the middle of their night. The flowers were delivered promptly from a local florist. We would definitely use them again.

Ordered a $99.99 “Heavenly Elegance” spray for uncle’s funeral. Got contacted the day before to say they couldn’t do product I ordered and could they substitute a basket. I let them know I was unhappy and that it better be a deluxe looking basket, equal to the value of what I paid for. I was offered a $5 credit. Received pictures of the basket which was SUBPAR! Might have been worth $40 and I’m being generous. Definitely feels like a bait and switch. Wish I could post pictures of what I ordered vs. what I received. Straight trash! Called the company and sent picture. All apologies, will review and get back to me. We’ll see.

Waiting 30 minutes to speak with Teresa. I cannot get your staff to remove me from your database. I have unsubscribed at least a dozen times. I called customer service twice in the past month. Now Teresa was given my phone number to call me. Crickets. Next I will call every local florist to complain. I'm retired so I do have the time. See you on Year, Facebook, etc.

I had to order flowers for a funeral. I was in a rush for time and this company said they could get the flowers there. I was ready to place my order online but called to make sure that it would arrive on time. I was assured that it would and the guy pushed me place the order with him, not bothering to tell me there was an additional charge for doing so. If I had ordered online there was no additional charge. He was evasive when I asked for the shipping and total. He said the shipping starts at $9.99. I asked if the total was the price of the flowers plus $9.99 and he told me he had sent an invoice and to look at it. When I did so there was a handling charge of $6.49 and shipping was $18.98.

I placed an order online for delivery on Saturday 9/8/18 for a death in my family. Needless to say flowers were not delivered until Monday after the company called and asked me for additional $$ for delivery. I spoke with a supervisor allegedly and he offered to call my family and apologize. WTH.

I ordered flowers with a person over the phone. I asked what the delivery charge would be and they said $10.99, but they charged me $17.98 and a service fee which was never mentioned of $4.95. I was told the flowers would be delivered that day, they were not, nor the next day, and so far not today! (It's 5:45 pm.) I called 6 times and was guaranteed a delivery time, still nothing!!! Do not use this company. They lie and overcharge!

On September 5 I ordered flowers to be delivered same day for my sister who suffered the loss of her son and it was his birthday. That was on Wednesday. It is now Friday night and flowers are still out for delivery. They said, "I am sorry" and gave me 15 dollars credit which I haven’t seen. I have called over 12 times to company. They don’t care. They won’t deliver flowers. Please do not ever use. Very bad customer service.

I ordered flowers for my mother's birthday. I received a call from the company around 1 pm on the day they were supposed to be delivered telling me that they can't deliver them and that they would be happy to write an apology note or call her to apologize. NO WAY AM I GIVING THEM MY MOM'S PHONE NUMBER! They discounted me $5 for my trouble and told me they would deliver the next day. The next day they called me in the afternoon and told me that they once again couldn't deliver the flowers and they would be happy to call her or write her a note and offered me a $10 discount. I asked them if they could guarantee that the flowers would be delivered the next day and I received a resounding "no". REALLY???

This company is absolutely appalling. My experience with dealing with them over the last four day was unprofessional and draining. Never in my life have I dealt with such poor customer service or craftsmanship. After my husband placed an order to surprise me I started receiving several calls which completely ruin the surprise. When I finally received the flowers arrangement was of poor quality. There was a cut up frayed ribbon wrapped around the top of the vase. When I called to complain I was told if I don't like the ribbon take it off. Then was asked how much I paid for the arrangement. As if the would justify the quality of work. I spent hours on the phone with the company and the florist to no avail. Their excuse was that my husband already received a discount they don't do refunds and all they could provide was a $10 credit.

I had very bad experience ordering flowers from JustFlowers.com. The potted flowers I ordered arrived dead and dry 4 days later. It was my friend's Birthday and she was very upset to receive an awful gift of dead flowers. When I requested refund, it was declined.

Delivered 4 days late, with no communication to me and they refuse to refund me in full. DO NOT USE THIS COMPANY!!! And the flower arrangement SUCKED! Looked more like a $20 arrangement not a $60 one. The rude manager, Teresa, that feels that speaking over me and in a condescending way, felt that saying over and over "I'm sorry that you thought you could get free flowers delivered "and" you must not have seen all the additional fees online" would solve my problem... only made things worse, and is proving their poor customer service style. Hope everyone is reviewing this god awful chain of how awful this company is! Delivered 4 days late, with no communication to me and they refuse to refund me in full. AND - I paid $60 for an arrangement, the quality was worth about $20! So not only does my recipient of the flowers think I forgot them on their day, but also it appears I am a cheap **! DO NOT USE THIS COMPANY!!!

I wanted to order flowers for my grandparents as they had just lost someone dear and needed some cheering up. I was really needing them delivered on Sunday the second since the first floral company I went through fell through. When I spoke to the representative I wanted the deluxe of Always Thinking of You bouquet in a vase. He contacted the florist and the driver and had confirmed they could do delivery but they couldn't do that exact arrangement. The shop said they didn't have any iris. However they did say they had the other colors. I was told it would be a similar bouquet but would be called a designers choice for the same amount. I was assured it would be full and similar to the original one I wanted. So I made the order and was told it would be there by 6 pm.

Placed an order for someone in the hospital. They could not find the person. Chances are, they didn't try. I called the hospital to get delivery instructions. Called "Just No Flowers" back and gave them the instructions. The customer service never called the florist until 3CT when I was on the phone asking where the delivery was! Customer Service said the florist would not try again until tomorrow. Tomorrow comes along and the flowers are delivered after the patient has been discharged. So they want a home address; gave them one. A week later still no delivery. Customer service still no help. Trying to speak with a manager. Better not hold my breath! They act like they are India based. That would explain a lot. Need to be put out of business.

Placed two orders after their site guaranteed delivery for Mother's Day. Both orders never arrived. JF stated one order arrived but they would have had to pass through a security guard and contact the recipient. They didn't. Zero evidence. Charged me anyway and after disputing it with the credit card company I will be charged $100 for flowers that never arrived. The second order - also guaranteed to be delivered before Mother's Day - was rescheduled constantly. I had to dispute this as well and the credit card company was able to recover the charge. This company is terrible. They route orders to local florists and do not add any value - they over-commit and never deliver!

Called on Tuesday to have flowers delivered for a birthday on Thursday. Flowers were never received. When calling customer service they said they would call back to find out what the problem was. 2 hours later called again. Was told they would call the florist which of course was now 7:30 at night. Said they would call. Placed me on hold for a half hour. Said there was nothing they could do for me, I requested a supervisor. Was informed that she would not be in till Monday. At this point the birthday is over. The person waited all day and all I want is a refund for flowers never received. Apparently no one can help me. Maybe on Monday which is not the service I expected.

I had ordered the Deluxe Fireside Bundle for a wedding the next day. I was assured that the arrangement would arrive between 4 and 6 PM that evening. Three of my friends and I wanted to send the perfect flowers to help in the celebration of the occasion. The flowers were not sent as promised. I was on the phone with Customer Service today and the manager offered me a $10 discount off of a $108 order. I was appalled!!! First, they missed the wedding, and two days later they offered me $10 off??? NOT ACCEPTABLE! I cancelled my order! Please use another company and do not let this happen to you!

I spent an hour looking for an online flower delivery service that would deliver on a Sunday, because my relative was going into surgery on Monday and would not be able to have flowers in ICU after. Most online flowers delivery sites said they could not deliver on Sunday (they were the reputable sites it turns out). Finally I found JustFlowers.com which reported on their website that they could deliver. I placed my order, which was confirmed by email with the Sunday delivery date. An additional email arrived later that day stating they had charges me the $62+ for the flowers and delivery, which I assumed (incorrectly) meant the flowers had been delivered.

"We are very sorry to hear that you are not happy about this item. We have reviewed the picture that you sent us. The arrangement was filled to the value and was made as close as possible. We are willing to process $10 partial credit." We surely are not happy with this outcome, what was sent was not worth even $10! We will never use your service again and will inform all of our contacts of this ridiculous experience! As well as reporting this to all review sites and the BBB. All you had to do was at least send out an acceptable replacement and be more apologetic!

I ordered flowers for $ 39.99 and when it reached my credit card they had charged $ 81.58. When I called them they offered a $6 rebate. I wanted the order cancelled which I had just ordered 3 minutes prior and they said it had already been registered and they could not cancel. Fought with manager and he just kept trying to sell more products. Buyer beware.

Ordered "I dream of roses" for anniversary delivery paying premium for flowers as well as for early delivery. What I got was late delivery and not the arrangement I ordered. The display that was delivered was a scantly wilted display with the wrong colored roses. It reminded me of the bait & switch tactic. In fact they have a standard response to complaints which I read on this site from other complainants. See the complaints listed from Consumer Affairs, BBB, Trustpilot and more. It seems to me that they farm their work out to others who have no idea what the arrangements are suppose to look like and assume you'll be happy with what you get. When you complain they have a standard response and offer you a $5 or $10 credit for another purchase. I paid over a hundred dollars! Never again!!!

Never Again! We must have bad florist here, But $80.00 for these. What a waste of money. Very Disappointed. I ordered the Dancefloor 3095 pictured and got these instead. 3 roses that will be dead in 2 days.