JustFlowers.com Reviews

I ordered the “How Sweet” flower arrangement for $49.99 at around 8:00 or so for our anniversary, then I received a call at 8:39 about an issue with my credit card then at 2:14 I got another call about the order then at 3:15 I got another call saying the order I had picked out was not available. Now I’m furious, first you have someone in customer service that cannot speak fluent English, offers me a $5.00 reduction in cost to make comparable change to my order to be delivered to my wife’s work when she is due to get off at any time and the delivery guy says “I have an order to Susan from Daniel.” My name is BRYAN!, not Daniel!”

Ordered the Loving Embrace, paid $102.73 and nothing about whatever that was delivered represents me or the occasion in any way. HUGE DISAPPOINTMENT!!!

I strongly advise against using Just Flowers. I ordered a premium Pink Funeral Wreath over a month in advance for a family service in Kaneohe, HI. Despite calling five days prior to confirm and receiving assurance that everything was on track, the company contacted me less than 24 hours before the delivery to claim they could not source the requested flowers.

Total rip off. First of all I made the mistake of thinking I was ordering locally when in fact I was ordering from this basically rip off .com site. They never got the flowers to the funeral. We had him delivered to the widow the next day. She sent us a picture of what she got which was not what we ordered. It looked like a piece of s*** quite honestly. On $180 order they first offered me a refund $5 then $7 then $10. I declined the insult.

Worst company ever!!!! Ordered and paid for the premium flower arrangement but received the smaller standard arrangement... Not 1 extra flower was added... Not 1... but they sure didn't have a problem taking my money... I Asked for a partial refund and was denied... False Advertising!!!!

Zero stars-I ordered an arrangement for my boss for her bday & they delivered a totally different thing. My arrangement had like 20 flowers-a basket & a teddy bear and they delivered a small fishbowl with 2 yellow roses & 6 red carnations & the REST of the fishbowl filled with greenery!! This is outrageous! I called saying who told the people they used to do that and I want my full refund and they keep insisting to redeliver. Why. To send another small fish bowl? Unacceptable! I want to rate zero.

Ordered flowers for my friend and his wife’s 50th wedding anniversary.. sent wrong arrangement on wrong date… said it was for a funeral… Luckily my friend was the pastor of the church where it went… called and bad response wanted a picture of arrangement delivered which I sent but wanted different angles and all sides… I live in Flower Mound Tx about 3 hours away from where it was delivered.. not possible todo what they wanted. Bad for business!!!

The worst! Don't fall for it! Ordered a fresh flowers arrangement for my daughter's Birthday. Paid the additional fee for delivery before 1pm as she would be in the office until 5pm. At 2p, she STILL had not received anything. I called and was told that they didn't have the arrangement ordered, but they could "SUB" it for something similar or better, and deliver it before 5pm. My daughter got a delivery 2 hrs later of some PLASTIC FLOWERS in a DOLLAR GENERAL BAG, delivered by a DOORDASH driver!!! You can't even make this stuff up!!! The flowers were still with the ticket $1.50!!! UNBELIEVABLE! The card we added to the original order was delivered via text, by the doordash driver!! See below in the photos!!!

They suck! Only reason I used them was availability for delivery date which they failed at 3 times. Customer Service doesn’t know their ass from their elbow. Just read off a script and have no right answers. Try getting your money back and see what happens. DO NOT deal with this Mickey Mouse company if you know what’s good for you! No stars are available so I had to give them 1.

Bait and Switch. My Mom passed away in Oregon. I ordered an easel of flowers for a total of 211.00 dollars from Nevada on 7/16/2026 for my mom's viewing 7/25/2026 in Oregon. We ordered online and also called in to make sure they could deliver for 12:00 noon on the 25th. We were not going to have a funeral, just a gravesite 25 miles away from the mortuary. After the viewing we would leave for the viewing at 1:00 pm. They said put it in the special notes and they noted it also.

If I could give less than one star for JustFlowers I would! I ordered flowers for my sister in law's birthday. I received an email from just flowers saying they had exhausted every effort trying to fulfill the order and would not be able to deliver it that day. I called and spoke to a person named Roxy and requested that they be delivered the next day. She said they would not be able to do the next day as they were having difficulty finding a florist that could do it that day. I should have cancelled the order but asked if they could deliver them on Friday. I was assured that could be done.

I would never use JustFlowers again. Not only was the arrangement not what I ordered but then they harassed me with multiple phone calls a day wanting pics and description etc. I'm over it. It wasn't what I ordered and I'm done with them. I don't want anything from them. I simply will not ever use them again. And calling me multiple times a day makes me 💯 sure I will not use them again.

DO NOT USE THIS COMPANY! Your order won't get there, and they will not take responsibility! I even called them the day they were supposed to be delivered, and they confirmed they would be there. Guess what... they didn't make it there!!

I would not even give them a 1 star review. Worst experience ever. Roses were not even the ones from the picture. I was told by the florist that they called JustFlowers and told them they did not have flowers on the picture and JustFlowers advised them to take different flowers. I called for a refund and got ignored a couple times. Took more than 8 hrs to get the flowers so nobody was at the house by then. They told me they would deliver the next day, mind you, they were happy birthday gift. Total lack of sympathy from JustFlowers. Do not, I repeat, do not order from them. Even to get a refund they keep going back and forth.

I ordered flowers for my nephew's baptism brunch 3 days in advance, to be delivered the day before. The delivery was guaranteed that day. The flowers never arrived. When I began inquiring, I was told that the flowers were delivered, and they did not believe me when I said they were not. I spent 45 minutes trying to get information from the service rep, and then the manager. I was assured they would call the "preferred florist" the next day (Sunday) to make sure the order was filled, and they would call me back. I was incredulous because I had already been told that the "preferred florist" was closed on Sunday. They never called me back, so I called them. They made contradictory statements about the status of the order, and finally said they were waiting to hear from the florist.

I received an email from "JustFlowers" on May 7th and when reviewing the possible arrangements online, "JustFlowers" stated online that they could deliver the flowers a day early on Saturday, May 9th. Mother's Day was May 10th this year. Since I had scheduled a Mother's Day brunch on the morning of May 10th, I concluded that the May 9th delivery offered to me by "JustFlowers" was perfect timing. The flowers were not delivered on May 9th and I went to the brunch on May 10th without any flowers for my wife and our daughter. This was very embarrassing and disappointing to say the least.

I will never order from this company again. I’m very disappointed and unsatisfied with their service and product. The quality of the arrangement I paid for was not even close to the one displayed on their website. It was unprofessionally done. I paid extra to add more flowers (sunflowers), not even a single one was added. I felt embarrassed to have it even delivered because of the quality. It was for 60th birthday. The receipt number is **.

As others have said "STAY AWAY FROM justflowers.com." I ordered flowers for my niece who had just got out of the hospital from a surgery. I ordered the flowers on Friday morning. They were supposed to be delivered Friday. We wanted to surprise my niece, with the flowers. Knowing my niece, I know she would have called me and thanked me for the flowers. I messaged her Saturday evening around seven or eight pm. She hadn't received the flowers. The surprise element was gone. I called just flowers.com. on Sunday morning. They told me they didn't have a florist that could do it Friday, but they would fore sure be delivered by 6pm Sunday night. Then at 3:44 pm Sunday I received the following email. "We are terribly sorry your order ** to Jessica (last name removed) was not able to be delivered this weekend. We will deliver your order on Monday and include a note of apology from our company. Thank you for your understanding."

This is the worst company I've ever come across! They don't even deserve a one star. False advertising of same day delivery! I ordered on Friday evening and it's Sunday and they're still not there! Customer service does not know why the flowers were not delivered yesterday. Today they called a different florist, and will not let me cancel and will not get me refund. I've spent an hour and a half on the phone and by the time they're done arguing with me. I'm sure the flowers will be out on a truck, so I will get no discount. This is a third party service. Best to go through a local florist!

Ordered flowers on 7/6/26 and as of 7/12/26 (six days later) flowers have not been delivered, despite JustFlowers promises that they would be delivered and at one point an erroneous statement from them that they had been delivered. Nor, have they offered to refund my $ 100 + payment. I don't know if the problem is with Justflowers or the local supplier that they are using but either way they have failed to live up to their delivery promises and I will never use them again as this truly is a "Buyer Beware" supplier. C. ** Order # **

I ordered a specific funeral flower basket for my good friend’s Dad’s service, and what arrived was absolutely terrible and completely inappropriate. Instead of the white basket I paid for, they sent a peach and white vase. While the colors were vaguely similar, it looked like a bright birthday arrangement, not solemn funeral flowers. I ordered purple and green flowers that had 2 yellow sunflowers and the arrangement received was yellow with a couple of purple flowers with cheap flowers that I could have bought at a supermarket.

DO NOT USE THIS COMPANY!!! I ordered a bouquet for my sister in law as she finished chemotherapy. On her last day of chemo, she didn't receive her flowers. The next day, the company called to say they would deliver that day. By this time, I was anxious about getting the flowers to her on such an important day. I originally ordered some chocolates for her, and was told, on the NEXT DAY that they didn't have the chocolates. I ordered another option. Bottom line - DO NOT USE THESE PEOPLE! I have to say that, a day later and a dollar short, my sister in law did get her flowers and was very happy with them.

Not reliable. I recently ordered a $150 arrangement for hospital delivery on Sunday. When calling customer service they promised they would be delivered on Monday. When they weren't delivered on Monday I called customer service and they promised they would be delivered on Tuesday. When They weren't delivered Tuesday I called customer service and they said they would reschedule for Wednesday. Account **. I canceled my order.

DO NOT USE THIS SITE. I ordered two arrangements. One was delivered. I was overcharged for BOTH. Because they were birthday gifts I DID NOT STOP PAYMENT.

First of all I am 72 yrs old and this was the most poorest Company I have ever purchased in life. Sent the wrong order the first time and the second time they delivered was short of full order. Personally wood advising PEOPLE TO VOID THIS FLOWER SHOP! THANK YOU FOR ATTENTION!

DO NOT USE THIS COMPANY! I ordered a floral arrangement worth $80 and 5 days later was still not delivered. I called them 8 times and kept getting the same response, that they were already delivered or they will call me when they are delivered. I've been robbed. Order #**

Ordered a $114.00 basket plus a $25.00 delivery fee on Sunday. Delivery was supposed to be Monday. The flower basket was not delivered until Tuesday. It was much smaller than the picture of it on the website. It looked like the smaller category of the basket. It arrived with no card. I had personalized a card for my 84-year-old mother. I have attached photos. First photo is from website and second photo is the actual basket they delivered.

If I could leave a 0 star review, I would. I ordered the Spring Fresh Bouquet arrangement for the funeral of our uncle. There were 3 tiers of arrangements to choose from for this arrangement. I ordered the the top tier which was $69.99. What I received looked nothing remotely close to what was advertised in the photo on their website. I took pictures of the advertised photo and what I received and emailed to them per their instructions when I called to complain. All they kept telling me was "the arrangement was filled based on the recipe." I was told the flowers that were used were exactly the flowers in the description. That is not the issue I have with the arrangement.

FLOWERS! WHAT FLOWERS??? I ordered an arrangement on a Thursday for an overnight delivery to a funeral service on a Saturday. The arrangement NEVER arrived. When I called to inquire, I was given an apology and told they would deliver the arrangement the next day if I provided the address. The address was given, no delivery the next day OR Monday. They sent an email stating they were unable to deliver and would an apology from their company. Never trust this company. They are incompetent and unreliable. They did not offer anything to compensate for their negligence. I wanted to honor my loved one's family, and that did not happen thanks to this subpar flower company.

I ordered a bouquet with white and red roses for my only daughter's first wedding anniversary. I chose a bouquet of red and white roses for $131 (2 dozen from the pic) and my daughter received 1 dozen red only. I even can see on their website I could have ordered 2 dozen all red for 129. Customer service is calling this a substitution. Offered me $7 credit. Then $15. Save your money and time and go directly to the forest. Google reviews show this is standard practice for JustFlowers.com. I wonder since they are a 3rd party they do this increase their profit.

The only reason I have given 1 star is because there isn't an option for a negative star. I ordered flowers on Sunday and was told they would be delivered Monday. They were delivered on Tuesday by Thursday, 2 days later they were mostly dead. I spoke with just flowers and was given a $5. refund and was offered another $5. refund after I sent a photo of the bouquet. I just spoke with them again and was told that it was fresh when delivered but they couldn't control what happened after delivery. Fresh arrangements don't die after 2 days. Lesson learned. Buyer beware.

I suggest to shop somewhere else! I ordered flowers for my favorite cousins funeral in Wisconsin. I live in Las Vegas and was unable to attend. Ordering went fine. At 8 am (the day of his memorial service, a couple of hours before service was to start) I was getting back to back phone calls from unknown numbers, that woke me up. I listened to the voicemail and called right back. They needed my approval to substitute some flowers. I was fine with the substitutions. They led me to believe they had talked to the florist making the arrangement. The 6th call at 11 am was to tell me that my order was canceled and they would refund my money in 1-4 business days. 11 am my time was 2 pm Wisconsin time... an hour after the service had started. I was heartbroken!

Very, very disappointed in overall experience. Placing order was difficult, the representative was difficult to hear, and the ordering process felt frustrating and inefficient. I was promised a delivery date which was important milestone for my 92 year old grandmother, of which, came and went with no flowers delivered. After I realized that my grandmother did not receive the flowers, I then tried to reach customer service and was on hold and ultimately disconnected each time, after hours of waiting on hold, FOR FOUR DAYS. After finally reaching a real person one week after the day I originally ordered the flowers, they said there was nothing they could do because the order had just gone out for delivery a few hours prior to our call, so no cancellations or refunds.

I was scammed by JustFlowers. Just Flowers is a scam. I ordered a beautiful flower arrangement by phone from JustFlowers. The arrangement was called My Sweet Pea. These were for Mother's Day. They delivered nothing of what I ordered. Then they offered me a 7-dollar refund unacceptable to me. They increased the refund to 20 still unacceptable. This is their scam. In their policy, they placed a notice which reads they can change the flowers and colors. I didn't know this cause JUSTFLOWERS didn't send me their policy until days after the flowers were delivered. So, they display beautiful flower arrangements on the website, knowing, they will never deliver what you actually order. That's the scam. This company needs to be investigated by the Attorney General. Contact your Attorney General and ask them to investigate. Let's make sure no one else is scammed by JUSTFLOWERS. Look at what I ordered and what she received below.

Do not order here. This is a total scam. It says on their website that they use local florists. I ordered a birthday bouquet for my 96-year-old uncle in Waikiki. I ordered it a week in advance and on the day of his birthday, he got a text that the flowers were delivered - but to a totally different address, which turns out to be an empty building!!! So I have no idea where the flowers went 🤷‍♀️. Apparently, the flowers came from a Safeway Supermarket, not a florist, and they were delivered by Grubhub, not a floral delivery service. So what could go wrong? I paid a $100 for a small vase of flowers that never arrived. Now, I'm getting a hard time about getting a refund. Stay away from this at all costs.

I wish there was a zero stars option. I ordered congratulation flowers on Saturday for a friend who just got a new job and was having a celebration. They didn’t arrive so I contacted JustFlowers. They said they would give me a five dollar credit and the flowers would be delivered the next day. The flowers were not delivered the next day nor did I receive any communication about them. I called again and they said they would be delivered the next day. When they weren’t delivered the next day, I called again and they said they would give me another five dollar credit. The flowers are now five days late and I still have not had the flowers delivered or received any credits. The customer service agent had very little power to compensate me and obviously didn’t know what was happening since he kept incorrectly, promising the flowers were arriving the next day.

I ordered a flower arrangement for a dear friend for her birthday. The arrangement she received was NOTHING like the one I ordered. I have attached pictures…The first one is what I ordered, the second one is what she received. When I contacted them they offered a $10 credit on a $91 order?? I would avoid doing business with this company! And when you call you get a “customer service agent”, none of whom speak English 😡. For “security reasons” you are not allowed a direct contact with them business itself.

I was very disappointed with an order placed today for a floral arrangement for a hospital patient. The arrangement I select was priced at $54.99; I was billed $81.96. I fully understand that delivery charges might apply but a different of almost $27.00....50% of the cost of the arrangement....is far less than satisfactory. Since the arrangement won't be delivered until tomorrow - the charge certainly is not for expedited service. I can only hope at this point that the floral arrangement is beautiful....won't know until tomorrow afternoon. I almost always enjoy writing reviews...because I like to recognize outstanding service. Unfortunately, this is not one of those occasions.

My order was placed last week and was never delivered. I am very disappointed in this company. Those were for my deceased grandmother. I paid extra for expedited delivery and no luck.

Pathetic LIARS!!!! Needed flowers for my cousin's funeral. Called me late the night they were suppose to deliver to cancel. I don't know how you are still in business!!!! Guaranteed over and over they would be there!!! I hope KARMA GETS YOU LIARS!!!! If I could give you a negative in stars I would!!!!