JustFlowers.com

In hindsight I wish I had read this company's reviews. I like so many others failed my loved one on their day of being put to rest by ordering through this catastrophe of a service... I was "guaranteed" delivery by 13:00 today - I received a call at 11:00 AM asking for my permission to substitute my $200 order for a standing arrangement with a crate of live house plants as they were unable to locate fresh cut flowers in the area. #1 That is complete nonsense and #2 Such a terrible thing to do! How many funerals and weddings, etc have these people caused detriment to by taking on business that they have zero intentions of honoring? Please waste zero time offering me a $25 credit for my inconvenience. You could offer me a $2500 credit and I would still not ever use your service again. Shame on you all!

My father lives in Phoenix and he purchased a bouquet the day before my birthday which was 1/11 and the flowers were never delivered. After contacting JustFlowers to see what happened they said, "That was our mistake. We will have you on tomorrow's delivery first thing." The following Saturday at 4:40 pm I again called JustFlowers. They placed me on hold while they tried to contact the delivery driver, after a few minutes they returned and said they couldn't get ahold of the driver but that they would try again and let me know what was going on when they found out.

JustFlowers mislead me in their ability to deliver the service I paid for!!! I paid for and was promised that a standing wreath would be delivered during the viewing at a funeral. On the day and time of the service, the wreath was not delivered as promised and they substituted a measly plant, incomparable to what I paid for. When expressing my dissatisfaction to the CEO, Theresa, she was rude, unsympathetic, unprofessional, uncaring and a total waste of time!! I will never recommend anyone to them or spend my money with them, EVER AGAIN!! Buyers BEWARE of SPENDING YOUR MONEY with JUSTFLOWERS!

I ordered flowers for a funeral. The flowers delivered were nothing like the picture. I even paid the extra amount for deluxe and all I got was a spray full of greenery. 17 carnations which were spread everywhere arrangement looked like it had sprinkles of flowers. They offered first 5. Told them, "Go keep it." Then $15 really it's 150 dollar. I told them to keep it. Not happy. Do not recommend.

Back in October my daughter was having her first parent teacher conference and I wanted to send her flowers to celebrate it! I ordered the flowers around 1:00 on Thursday to be delivered after 4:00 at her home. Got an email saying, it couldn’t be delivered, would try the next day. I called them back and had to change the address and they delivered on Friday to the same address, and left a note on the door! She was gone for the weekend, so I told them it was past the celebration and wanted a refund. They were so rude, I would never use this company again. Live and learn!

I ordered flowers through this ** company to have beautiful flowers delivered to my mother in law 80th birthday. I JUST GOT THE CALL THAT THEY CAN'T DELIVER TODAY!!! 3PM!!! TOOK THEM ALL DAY TO CALL ME! I could have gotten flowers delivered today with someone else. Do not use this ** company!!!

The morning of Friday 12/28/2018 I found out that a friend's mother passed away and the funeral was to be held the following day at noon. I placed my order through Just Flowers for same day delivery. The total of my order was $81.97. That evening I received a "courtesy notice" via email stating "Due to a delay in delivery your order has been rescheduled and will be attempted on the next available day." The following morning, Saturday 12/29/2018, I telephoned and spoke with a representative at Just Flowers. I explained to her that I was not upset that the floral arrangement had not been delivered Friday evening. I told her that the flowers were for the daughter and husband of a deceased woman and that the graveside funeral was scheduled to occur at noon that day.

Order number **. Ordered Jan 4 2019 for delivery that day. They missed the delivery date. This was so important as the person to receive the flowers is on her deathbed. Wait time on the telephone was excessive: 6 minutes and then was cut off. Then re-called. More wait time...7 minutes. This company is a scam and should be closed down. When I placed this order I was thinking that I was dealing with a local Mandeville, LA company...alas I am dealing with some company somewhere...I have no idea. I am so disappointed.

I ordered an expensive (almost $100.00) gift basket for delivery on my Father in law's 85 Birthday. Guaranteed delivery on a Friday. It was delivered 3 days late on the following Monday. Do not order from JustFlowers if a timely delivery is important to you.

Ordered a flower and fruit basket for my daughter for Christmas and she never received. The company had the gall to contact me asking for $25 more for service charges. I called 3 times to cancel the order and someone was supposed to call back and never did. Will never order again.

I ordered a centerpiece for my sister for Christmas for her dinner table. The centerpiece that was pictured was so pretty. I ordered the premium version. When I arrived on Christmas Day I was shocked at what was delivered to her. Nothing like what I ordered. No pine cones, very little greens and mostly carnations that were scattered throughout the centerpiece with big gaps. Others commented on how sparse it looked. I was so embarrassed and disappointed. Also there were to be three taper candles and there were only two. I called to complain on 12/26 and it took several calls back to finally get a resolution on 12/31 of only a very small credit. So I significantly overpaid for 12 carnations! I will never order from Just Flowers again!

Updated on 01/02/2019: So I sent in one review, the company came back with a response to read their rules and regulations. Well that does not make up for the fact that for 6 days I called them to get my flowers delivered and they kept telling me the florist was closed. What florist closes on or around Christmas, that is one of their busiest times of year. Once they were delivered 6 days later after Christmas, they sent a cheap arrangement, not one that I had ordered. I did not get what I paid for. Folks please do not use this company, it is not worth the hassle and your hard earned money!

I ordered flowers to be delivered to my wife in our hotel room on our honeymoon. They were beautiful, and lasted longer than our stay. Wish we could have taken them home. They weren't cheap, and I had to pay extra for Sunday delivery in New Orleans but, you get the quality you pay for. I'll definitely use JustFlowers again.

I ordered my family who lives away from us a centerpiece for Christmas dinner. Was told delivery would be the 24th, got email late that evening of the 24th to say they could not deliver that day and would the next day. Then got a email that day apologizing they could not deliver them either and would the next day. So far I have not received a notice that they have yet been delivered. We paid 79.99 then 4.99 express delivery 6.49 handling and then 9.99 for shipping or service, a grand total of 101.46. This kind of service is very poor and I see from other reviews that is a on-going problem. Never would I recommend them for services.

Ordered a Christmas arrangement online Dec. 22nd - early enough for same day delivery; well no delivery Saturday or Sunday or Christmas Eve Day. I called Christmas Eve. Found out they couldn't deliver until the 26th, so I had them change the arrangement to something else since it was going to be delivered after Christmas. Here it is the 27th, still no delivery. I want my account credited.

I have never been frustrated, annoyed and disappointed in an online floral purchase as I am with JustFlowers.com. I believe it is a scam and would NOT recommend any purchases through them. The original delivery date was supposed to be on a Sunday, then when the flowers were not delivered by 5 pm I called. I was told the local shops were closed on Sundays and that they will deliver the next delivery day (Monday). (Then why allow Sunday deliveries as a selection?) Monday came and went, and no delivery. I had to call again and was told that the shops were too busy and they couldn’t get any florists to accept the order and that I should have gotten an email about it. I did not receive any communications from them. Delivery was delayed to Wed. Wednesday came and no delivery by 3 pm. I called again and was told that a florist had accepted the order and will deliver by the end of the day.

Oh how I wish I had looked here before ordering flowers from this company! My order number is **. Now you can't say I didn't put my order number in my message. I ordered flowers for my mother to be delivered before Christmas. I got an email late in the day Christmas Eve that they had to be rescheduled for the next day. Now it's 2 days later and she still hasn't received them. I've called 3 times and left messages with the KNOWLEDGE that they check messages every 15 minutes... they fail to add that although they check their messages, they WON'T call you back. I've also live chatted twice and all I've gotten is, "We are sorry." I want my order canceled and a refund given at this point!

I could not book online for flowers, Red Poinsettia & Chocolate so I rang for help. Sales lady book two invoice for same day and same place. They delivered Red Poinsettia on two different day and the Chocolate not delivery. I incurred TWO delivery for same place? No one told me they could not meet the completed order and after Delivery day, still no one rang. It like being quiet and get to keep the money. I was charged for both delivery. No attempt to find another place to fulfill the Order. If you send email. It seem they act on it when can but never tell they got the email or what they are doing.

They messed up my order and the confirmation email had the wrong address and names; I tried calling them only to be on hold for a very long time. When someone finally came on the line, I told them the correct addresses for my two orders. They didn't correct and I also told them I didn't want to order if it was after Christmas. They assured me it would be delivered on the 24th or 25th. It wasn't and the customer service person just wanted to argue with me. She said one order was delivered and the other one will be delivered on the 26th.

So I did an order with JustFlowers earlier this year and the flowers were OK. The problem I have is their NON STOP barrage of e-mails. I unsubscribed over a dozen times but they continue to email. I will block the email address sent but they change their sending address every time. For example, reminder(@)justflowers.com, repeatcustomer(@)justflowers.com, comeback(@)justflowers.com, holiday(@)justflowers.com. It changes every time they know you block their emails. I have contacted them and what have they done? Continue to alter their e-mail address and subject lines. I have told everyone I know to go somewhere else to order flowers. If you want flowers, go somewhere else.

Flowers were to be delivered 3 days before Christmas but no later than Christmas eve to my elderly mother who would be alone on Xmas. They did not deliver at all. I should have used a local florist in her town or nearby instead of this horrible national corp who as I now see has an awful reputation.

I ordered Christmas arrangement for 39.99 on their site 12 /21, selected PayPal checkout, and date of delivery to my parents in AK on 12/22. They added 10 to my order for no reason at checkout and by the time I was charged it came to 65.97. They took money from my checking instead of PayPal then never delivered. I call 12/22 am and they assured delivery that day. No delivery. I call again evening of 12/22 and opened case on PayPal for refund. Again they assured delivery on 12/23 claiming local florist couldn't fill order. Again, no delivery as of 12/24 am. I wanted these delivered by Xmas for my parents to enjoy and now I have to wait for PayPal to get my money back this week and my parents have no gift. If I could give this co a zero rating I would.

They canceled my order, flowers were not available then promised to send flowers free & never did! Ruined my stepmother's birthday, they are frauds! These people lie, take your money and never deliver the flowers. I have not and will never use this type crappy service ever again. They made me look so bad, too bad I can’t sue them. Unreliable frauds, I still have their fraudulent emails.

I ordered a fruit basket for my neighbor that lost her husband on 12/11 to be delivered the next day. JustFlowers called me midday to ask me for $15 dollars more and when I refused, they bargained with me until I told them I wasn’t paying more, and to just cancel. Then the manager said they will continue my order at the regular price.

Do not order flowers online. There is no accountability when a customer receives dead flowers. Online sellers know that and don’t care. Do not buy from Just Flowers. No online flower delivery service is worth it. NONE of them. The flowers are always terrible. The flowers my sister received from me were very wilted and crushed together and looked like they had been left out in the hot sun, then thrown around for fun. It’s happened repeatedly. Do not order flowers online. Call a privately owned shop in the town or city where you want to send the flowers and order from that business.

I ordered flowers for an employee and what was ordered and what was received were completely different. I took a picture and sent that with the email complaint. They claimed they talked with the florist and "based on the breakdown that was provided order was not filled to value for the price that was paid for the arrangement". Since the local florist refused compensation the best they can do is offer a $10 credit. There were 3 roses but I ordered 9, 1 open lily, 2 closed that never opened. Suppose to be 5. Some blue flowers around whole arrangement nonexistent in arrangement that showed up. This review will not allow me to add picture but missing flowers is half of the arrangement so to offer a $10 credit was insulting. The flowers they sent were insulting. Worst flowers & service I have even seen. DO NOT ORDER!!

I ordered flowers for a funeral and the family requested flowers be delivered to their home instead of the church. I selected “funeral” as the purpose when I purchased online. The flowers were to be delivered Friday evening or Saturday before 6 pm. The flowers were not delivered. I called customer service, all they said was they were unable to reach the florist but would keep trying and would contact me. No return calls were received. I called Monday to ask for a refund seeing as the flowers were not delivered. They only offered to give me a $5 CREDIT and an apology call. They rescheduled the delivery for today. But the funeral is over and family has returned home! A refund seems reasonable to me, but they are claiming I did not indicate it was for a funeral because I didn’t send them to a funeral home. Mistakes happen, but customer service subpar.

A tiny bit pricey but it arrived on time and looked beautiful. Just like it appeared on the website. I had my first grandson born and wanted to recognize the "baby boy blue" thing but also wanted my daughter to be recognized too. So I ordered an assortment of lilies, star gazer orchids, and blue hyacinth.

I ordered a higher priced arrangement and paid another $40 extra to upgrade it to premium. I received an arrangement that was barely standard, and I then received a lot of excuses, rationalizations, and rote responses from customer service when I reached out to discuss. I would never use this company again.

I am reading now all the reviews and should have done that before. We ordered a funeral cross with white and red flowers and what was delivered was a complete disaster. We sent an email with the photo of what was ordered vs what was delivered, spent hours on the phone with customer service claiming our money back and nothing. Do not buy from them, this site should be closed.