JustFlowers.com Reviews

I ordered an arrangement to deliver the next day. The next day got an email after 6 pm saying the delivery was delayed and they would try again the next day. So two days after I ordered, ok fine. At 4 pm on the second day, I got an email asking me to call or email them to authorize an additional charge on my credit because "the florist required an extra fee ($55) for delivery". NOPE. I called and they offered a $15 credit or I could put the delivery on hold until the next time I needed flowers. No thanks. I just canceled the order at that point. The customer service rep didn't care a bit, she actually cut me off mid-sentence and put me on hold to process the refund. So a $49 arrangement turned into a $110 order.

Ordered a flower delivery, a few days later I had to call and ask why they weren't delivered. They assured me it would be delivered the next day. The person I was sending them to felt better before flowers were even delivered. There's a reason this company has a 1-star review out of 1000+ reviews.

If I could leave zero stars I would!!! I placed an order for flowers to be delivered on a Friday. Later that day I received an email saying it will be delayed to the next available day. Flowers were not delivered on Saturday or Sunday, so I believe that they would get there on Monday. I called and spoke to a lady on Monday and she promised that would be delivered by 6pm. After 6pm the flowers never arrived and the recipient was home all day. So I have now contacted the company about getting my refund and I just keep getting told that they need to get a hold of the shop to see what happened, but they are unable to just get a hold of the shop and tell me I have to please wait. I would rather not spend time leaving bad reviews but it’s been 5 days, the flowers were not delivered and I’m still waiting to hear about my refund.

I ordered my wife an arrangement of Purple Roses for our anniversary. The order was a week and a half prior to delivery. They substituted some random purple flowers for purple roses!! Then after I complained they offered a $10 coupon for my next purchase. I will never order from them again!!! Tracy

Please read the reviews on this company before you use them. I wish I had. Horrible service and their attitude about their mess ups are so nonchalant. Ordered from this company for a small bouquet that costs $103, paid extra to have it delivered before 1pm. Delivery never happened and had I NOT CALLED THEM to find out what the delay was they don't even call to let you know. Spoke with someone and they said it be delivered by 6pm. Never delivered THEN I received a call about a $7, yes you're reading that right. A $7 refund for their mess up and they'd deliver the next day, I was trying to do something special for my sister who really need a lift me up on THAT DAY and they ruined it.

I ordered a bouquet for my niece. It arrived on time, but was nothing close to what I had ordered. When I called JustFlowers.com they were less than helpful, saying they switched to more expensive flowers (not true). The arrangement was not pretty, not clean and it looked like a 4 year old had written the card. After many calls (2 to 3 a day) back from the company, to the point of harassment, they refused anything more than offering me $20 back. Unacceptable. This is a bait and switch company, do not use them.

DO NOT ORDER FLOWERS FROM THIS SITE!! I ordered flowers for my wife two days before our wedding anniversary. On the day of our anniversary, I received a notice from the company that they were unable to deliver that day and they asked for an additional day. I was not happy, obviously, but what was I going to do? I relented and secured a promise they would be delivered the following day. By that time, I was home from my business trip. I then received another notice that they were not able to deliver on that day and was asked, again, for an additional day. I called the company and cancelled the order. The level of incompetence is astounding.

I placed an order to be delivered on a specific day and then get notification they can't deliver it. They told me they can't guarantee when they will be delivered. I asked for the order to be canceled and she said she'd refund 7 dollars out of the 110 paid. Then said she could apply 10 to some other company gift card. This is worst and fraudulent company. They never fulfilled the order. Won't refund my money.

Placed a order on July 21st I paid $60 for the plant, express delivery 4.99, a handling fee of 5.99 and a shipping fee that I was told absolutely nothing about of 25.99 nor was it anywhere on the website that I would be charged an extra $25.99. What was sent was a crap Poor Pitiful Peace Lily that came nowhere even close to what I had ordered. It did not get to the to the visitation on Friday as it should have for the express delivery which was extra then Saturday morning they called me and said they needed an extra $20 because the place they ordered it from could not deliver it and I had to pay the new florist an extra $20.

I ordered a specific flower arrangement & mylar balloon for my wife's & my 27th anniversary, which arrived on time. Got home, what we received was not remotely what was ordered, & no Mballoon. Contacted customer service, the CSR told me they would only refund $10 of my $114.45 spent since the flowers were already delivered. I felt as this was a surprise for my wife, she wouldn’t have known what was being delivered so did NOT refuse the delivery as incorrect. I said $10 was not ok & asked for a manager. A manager called & offered a $25 refund, I said no, the manager said they would have to contact the florist the next day.