JustFlowers.com Reviews

First off, I have to say the flowers were delivered promptly, and my sister was very happy with what she received. The problem is when she sent me a photo of her floral arrangement - and it looked NOTHING like what I'd ordered for her... It looked like the most scaled-down version of what was advertised - even tho' I'd ordered the "PREMIUM" version - which they advertise as having more flowers, etc. Not true. I immediately contacted JustFlowers.com. "Chatted" w. an online Customer Service rep. Sent photos of what was delivered (along w. the online photo, for comparison). Over the next 24 hrs (when I wasn't home), I received 4 phone messages, at home - and 3 messages, at work - from JustFlowers, one of which said the local florist would replace the arrangement. When I called Just Flowers to confirm this, they said "no"... and gave a $5 refund... (Keep in mind, the PREMIUM arrangement was $74.99...).

I ordered flowers for a funeral in Lancaster, N.H. paid around 85-100 dollars and they were never delivered and never got a refund. Will never order from these people again and I did spread the word. I contacted them and never heard a word from them that they weren't delivered. I guess this is how they make their money.

I ordered flowers for a work colleague following her surgery. Since I didn’t know what shipping fees would be, I entered her address to calculate, then went back to selecting an arrangement. I was startled when a rep called me to urge me to complete my sale over the phone. She said she could offer a $10 discount for doing so. I thought, great, I’m saving my employer money. Little did I know, the rep increased the shipping cost to $20 instead of $10, so the “discount” was a wash. I complained about their shady sales tactic, and they said well, we already gave you a discount. Here’s $7.50 off a future order.

5 days later. No flowers delivered for $79! Multiple long holds... no one can cancel or refund my order because it is in transit. Who wants flowers that have been in transit for 5 days??? Call center with poor language skills. Huge mistake on my part. They will not provide me with the name of the local florist and keep giving me the same LAME story. They even called the recipient to confirm that she received the flowers... AND SHE DIDN'T!

Paid over $200 for funeral arrangement. Received this joke of a setting. Called them, just to get someone I could hardly understand, who was RUDE and condescending (especially at a time like this), combative from the start. Terrible service, and people. I would never recommend this company to anyone, period.

Since my husband is on a deployment he thought ordering from JustFlowers would be a great idea. Turned out to be the worst! He even paid extra to be delivered before 12 pm on Feb 20th. I waited for it all day only for them to tell me that they don't couldn't find someone to deliver it to me and they will deliver tomorrow instead! They could've said that 3 days ago before they took his money! Don't waste your money here. It won't make your day special. They will only ruin it instead!

I ordered flowers to be delivered to my wife on her birthday by JustFlowers. I paid extra for the delivery to be made on time before she left for work at 10 am. It's 7 pm now and no word on the flowers, I called the customer service and they said the store they hired was not picking up. So the customer service rep asked me if it would be ok if she called my wife and apologized and delivered the flowers tomorrow. It had already ruined my day so I said if my wife agrees then yes else no. I don't want it anymore.

I cancelled the order after days after Valentine's Day. They still had not delivered or attempt to contact me. I would not recommend them. Their website/delivery follow up is not customer service oriented. On the phone I was redirected to the website. I was frustrated and hung up after 30 minutes. They finally contacted me 2 days later.

The following remarks are problems I experienced with JUSTFLOWERS.COM: Paid extra for a larger floral basket, that should've contained more flowers, the size of the basket and flowers delivered looked like the original cheaper basic order. The driver could not locate the address which caused a 3-hour delay with the delivery. I paid extra for that particular time and was never reimbursed. With today's technology, why don't their delivery drivers know how to use MapQuest or Google to locate addresses? I reached out with my complaints, but nothing was ever done, but I told the company every chance I get to rate their poor service, I will do. I'll never use their service again.

If we could give zero stars we would. From beginning to end, our experience with JustFlowers.com was completely unsatisfactory, impersonable and disappointing, not to mention misleading, deceiving, and a complete ripoff. First off, we received no order confirmation or receipt after submitting our order. We did see that the actual charge went through on our end so just assumed our order was ok and we'd receive the invoice at a later date. This should've been a red flag from the start...

I paid for next day delivery, they delivered a day late! Product was delivered in a cardboard box!! Product was falling to pieces in box... A very unhappy Valentine's to all my grandchildren. :( Paid over $200.00. They offered 20% refund not even enough for shipping cost. I have never had this experience with a company before. The gifts were so cheaply made.

My order of flowers was to be delivered to a very sick friend to brighten her and her husband’s day. I received an email. It was not delivered as promised. Then I received an email shortly after they canceled the order entirely. I called after a very long hold to reinstate order as it was too late in the night to order for next day. They assured me delivery would be Friday. It’s Monday, they cannot reach the local florist and have no idea if delivered... “maybe” tomorrow. Painful. So many florists that deliver the next day. Just Flowers is not worth the trouble.

Valentine's Day Flowers - Ordered flowers for my wife from JustFlowers.com because the site indicated they could be delivered same day. The day came and went with nothing arriving at her workplace. She even waited till 6pm because the site indicated the flowers could be delivered up till that time. She finally had to leave and still nothing. That evening after we had finished celebrating the day, I received an email apologizing that the flowers had not been delivered and that they would arrive the next day. We figured alright it wasn't perfect but at least she would received the next morning. WRONG. She did not receive the delivery until the next evening when she was leaving work. Someone called her office to say they had a delivery for her. The flowers she received weren't even the flowers that I had ordered her. Very disappointing experience for us and will not be using JustFlowers.com in the future.

I wish I can give Just Flowers Minor 5 stars, My friend got his flower 2 days after Valentine's Day. 2.16. I called 3 times on 2.14, 2.15 and 2.16 for checking the delivery status and each time I waited almost 1 hour for answering my call and nobody was able to tell me where were my flowers go, so I asked the representative just canceled my order because there is no point delivery the flowers 2 days late already, and then the representative canceled my order. But Just Flowers sent me another email yesterday and said they couldn’t cancel my order, I was so upset about their ridiculous response. That’s why I come here to write the review. But I don't see any possibility in the future that I and my friends will order flowers from Just Flowers again. Very disappointed experience and thank Just Flowers made me spent over 100 dollars for a very upset experience.

Valentine’s Day flowers delivered a day late, I spent almost $100 to have them delivered on time. I understand things happen, but when I complained they said basically “too bad, so sad”. I believe anything less than a refund is in order, after 3 days of not being able to talk to a human, just email, they offered me a $5 refund. I told them to keep their money. Never using them again and beware you shouldn’t either.

Ordered flowers for a dear friend who lost her beloved kitty. Ordered in the morning for delivery that day. They were not delivered. Called repeatedly and was told there was no delivery date guaranteed. Don’t recall seeing that on the website! Called “customer service” and they were unsympathetic and unable to assist. Cancelled the order of course and then called back to verify. Pushed 3 to get “customer service” and was somehow routed to the ordering department who told us they couldn’t help and to call customer service, which we had! Called again and verified the order was canceled. We BETTER not see that on our credit card bill! Rarely have been so disappointed and furious with a company. Wanted our friend to have flowers so much to show our love and sympathy. Will NEVER order from this scam company again.

My husband ordered flowers, chocolates and a balloon for me for Valentine's Day the night before. I received the flowers at work on Valentine's but no chocolates or balloon. I contacted customer service online and got a call from JAMES tonight. He told me the chocolates and balloon would be delivered tomorrow which I told him no just refund that part of the order. He then continued to press the delivery for tomorrow. I told him no my husband had paid for a dozen roses, chocolates and a balloon. I received only 10 roses!!! JAMES then told me that there wasn't enough chocolates balloons or flowers to cover everyone Valentine's Day.

My husband ordered on Valentine's Day pink and red roses for me over JustFlowers site. There was a picture stated what exactly had be delivered, but I received absolutely different flowers, some of them I allergic to. Weve called and talked to different people 5 times and no one took responsibility. Unreliable and untrustworthy.

My husband ordered flowers on 2/14/18 at 9am online. He requested them delivered before I left work at 5:00 pm. He called JustFlowers at 4:20 pm when he realized I never received any flowers. The representative told him that the delivery truck was in the area and the delivery would be received by 5:00 pm. Well, they never arrived. My husband received an email that night apologizing for the delivery not being made. The email stated that the delivery would be made the next business day on 2/15/18. My husband was very upset and began calling JustFlowers on 2/15/18 at 8:00 am to cancel the order and request a refund because Valentine's Day was over. He couldn't get anyone on the phone. He emailed Just Flowers but received no response. I called them myself today 2/16/18 and spoke with someone who told me that her notes show that the flowers were delivered on 2/15/18 at 12:00.

Scam as far as I can tell. Flowers never arrived. Got one call saying they tried to deliver. Never heard from them again. The contact information they gave Amex claimed they were a DBA for FTD so they were obviously trying to make it hard to contact them. They never sent me an e-mail with an order number.

Order no - **. I ordered flowers on 14th Feb 2018, then I couldn't get a confirmation on the order for 2 whole days. After that I get an email on 16th Feb that the order has been rescheduled. After that when I finally do get a confirmation on 17th they say that the order was already made on 15th. I contacted the recipient and no order was found, She has received nothing as of date.

Ordered flowers from JustFlowers.com on Valentines. They send you a generic email saying the flowers were delivered when in fact it was never delivered. 2 days later my wife still has no flowers from Valentines Day, and now they use excuse "they can't" get a hold of the florist. SCAM... I want a refund.

I wish I had read these reviews before dealing with JustFlowers.com and I would not be writing this review. I am amazed by the amount of people they have screwed over. After researching a few companies that guaranteed same day delivery if order is process before 3 PM ET, I decided to give JustFlowers.com a try. This is by far the biggest mistake that I have made with a same day delivery company. Not because they couldn't deliver on the same day, but there was zero response to my cancellation on the same day it ordered after I came to realize that my order would not show up on the day it was guaranteed for.

I have never ordered flowers online before. I chose JustFlowers.com because they were the only place I could find that would deliver to a rural area I needed them to go to. I placed the order to be delivered Valentine’s Day to my girlfriend at work. As it was getting close to closing time I contacted customer service about the status of my order. They hardly spoke English and assured me the flowers would be there in 30 minutes to an hour. Well, they never showed up. My girlfriend left, the business closed anddd no flowers. So I called again furious of course and was told I could not get a refund and that they would be delivered the next day.

This company is a complete SCAM! I ordered flowers for Valentine's day, was told they would be delivered ON Valentine's Day, after several calls on Valentine's day to advise them that I did not receive said "email confirmation", no response was provided. Then at 8:30 pm on Valentine's Day night, I got a RECORDED phone call saying they "couldn't be delivered today and they would be delivered est. tomorrow "... I immediately called their customer service line and no answer, then called 5 more times and no answer.

Ordered flowers to be delivered to my sister-in-law on behalf of my brother who is in vegetative state. I knew he would have done that so I wanted her to have something from him and feel special, despite the circumstances. They guaranteed delivery on Valentine's Day from a certain selection of flowers so I ordered from that selection only! Valentine’s Day came and went... nothing! I called and was not able to reach anyone! I sent an online request for information and received an automated email response that said they were busy checking on orders with florists and would get back with me regarding my order... nothing! It is now two days later and I have not been able to speak to anyone or get a response regarding my order! I am stopping payment immediately, reporting them to the BBB, and advising everyone to stay away from these people! This is a scam! They gave no intentions of delivering flowers! They are just taking our money!

Placed an order for Valentine's Day flowers at 9:30am on Feb 14 2018. I get home at 6:30pm and flowers were not delivered. I called their customer service and was told the flowers will delivered shortly. At 9:30pm still no flowers. I called the customer service number over 10 times and got no answer. Now I am angry. At 10:30pm I'm in bed and I hear my doorbell ringing. It's a flower delivery... at 10:30pm!! I refused the order. The next day I call the customer service number at least 10 times with no answer. I email them...no response. The following day (today) I have called the customer service number 10 more times...no answer.

What a scam!! Ordered flowers at 8 am on Valentine’s Day to be sent to my wife at work in hopes of making her feel special and loved extra! After not hearing anything from her, I texted her to see if she had gotten something delivered only to find out she hasn’t gotten anything at all. Later that evening I received a call saying they would deliver the next day. Fine. I can forgive one day. So all day, I wait for my wife to text me saying they were received. Nope, nothing. I’ve tried calling now several times, emailing and have gotten no response. At this point, this company needs to refund my $100.23. The flowers are not wanted, it’s too late. Do yourself a favor and DO NOT ORDER FROM THIS COMPANY! It’s a scam and you will be out your money. We will be contacting our bank to dispute charges since they are not willing to return calls and emails and refund the money. Seems to be the common consensus here!

Very bad customer service. Called 3 different #'s and after 8 hrs of trying to talk to someone, someone finally answers. This person asked me for my order # and my name, I asked to know the status on the order since my flowers were suppose to be a valentine surprise (which was yesterday) from my husband, this person told me to wait on the line and he would get ahold of local florist to give me status. I have been on hold for 23 minutes now. I am writing this poor review as I hold, it is now 6:16 pm now 27 minutes on hold.

I ordered flowers to be delivered on Valentine’s Day. That was yesterday. They have not been delivered yet. I cannot get a hold of anyone in customer service. I need a refund. Horrible service. Never order from this company!!!

My boyfriend ordered flowers for me yesterday at Valentine's Day and it was said to be delivered yesterday. But I got nothing! Then he received an email saying it will be delivered the next day! Today I still did not receive anything! We tried to call several times and all got to voicemail. Finally one call was picked up by someone. She asked order number and then just, disappeared??? Nothing ever happened after I told her the order number. I was very frustrated and let you know that nobody should ever order from that company!!

JUST DON'T!!!! Guaranteed delivery! Nope. Arrangements remotely close to picture of your purchase! Nope. Customer service contacts! Nope. JUST DON'T!!!! You will be happy you didn't... Pictures are what was sent vs what was ordered for one of the purchases. The purple one is what was ordered. I don't know what that is that was delivered. The second order to be delivered on Valentine's Day was delivered on the 15th around 3:30 PM. Make a friend feel real special after the fact!!!

I ordered a bouquet, a bear and a balloon for $104.73 to be delivered to my wife on Valentine's Day. First, I never received a confirmation email from JustFlowers.com, acknowledging my purchase. Second, the gift was never delivered. I called JustFlowers and was automatically placed on hold. After about 15 minutes, a recorded message said that due to the volume of calls I could leave a message. It didn't say that I'd be called back. I called back at 8:00 am the next morning (Feb. 15th) with the same result. I called back at 2:00 PM - same result. I went to the "CONTACT US" section on the JustFlowers website and was invited to fill out a form authorizing them to deliver the Valentine's Day gifts "as soon as possible." However, I paid to have them delivered on Valentine's Day! The bottom line is that I was never able to talk to a person and am out $104.73. STAY AWAY FROM JustFlowers.com. THEY ARE A RIPOFF!!

Perhaps the worst customer experience with a business ever. No wonder the Consumer Affairs reviews shows up in the top 10 search results. Here is my experience: Placed an order at 10 30 am on Feb 14. The site says it delivers on the same day if it's 4 hours before close which it was. In order to check on the status, I call the customer care number. For customers who already bought something you are sent to an automated response saying, "Due to high call volume they can't serve over phone. So go to website and make a request." On the website, there's absolutely no way of requesting the status or when it will be delivered. I write an email requesting status. My card of course has been promptly charged. Call back today, I still get the same response.

Thanks a lot for a full refund

My husband purchased flowers for me for Valentine's Day... I still have yet to receive them. There is NO WAY to get a hold of an actual human being. He has tried to call several times, left several messages and has not gotten any response. The website says they may credit up to $10 for flowers not delivered on time... You can bet your sweet cheeks that they will be refunding the entire amount!! Don't use this company!!

Ordered flowers on 2/14 at 9 am. They were to be delivered to a business. Nothing was delivered. When I tried calling them... Nothing but automated time wasting that ends up hanging up. I emailed and said cancel. They sent me an automated response saying they would be delivered the next day. I again said cancel, and again I got the same response that they would be delivered the next day. I replied again saying to cancel, I then got a robot call saying what the email said, will be delivered today. They charged my card, I'll be filing a chargeback. Avoid these losers like the plague!

Ok here I start, I ordered flowers for Valentines Day, they didn't show up, I never received a phone call that the flowers were not going to make it, I could have canceled and picked some up on the way home and all would have been good. This is where I lose it. 1 hour on the phone with customer service who stalled as long as they could - getting flowers done and delivered. I was online with the BBB and saw that they did this in the past, told them to cancel and credit my flowers as they never showed up.

My father passed away yesterday Feb 14 2018 and I had ordered an arrangement that was to be delivered yesterday which I paid for upfront and nothing was delivered and can't get any response via phone or on-line from Justflowers.com. This is very upsetting as if I wasn't already emotionally upset. I don't know what else to do.

Ordered flowers to be delivered on Valentine's Day in San Diego. First off there is no way to even "track" the order to confirm if it is being delivered or not. I e-mailed their services e-mail address and they responded to me at 4:41 pm MT saying, "We have received your recent request for delivery confirmation. We will send you a confirmation via e-mail as soon as that information becomes available to us". How do you not know when the flowers will be delivered? Fast-forward to 8:14 pm MT I received an e-mail saying the flowers were "delivered". The recipient checked all over outside and there was nothing to be found. I spent $167.23 for 18 roses that never even showed up. I've sent numerous e-mails and calls to their services team with no response. I'll be filing with my financial company to void the charge immediately.

I have ordered a $200 bouquet of flowers for my wife to be delivered on Valentine's Day and they didn't. I called non stop from yesterday and no one is answering. The worst company and customer service I ever had to deal with in my life. I will not be doing business with this company again! The worst of the worst!!! Be aware people!

I was guaranteed delivery on the Valentine's Day flowers. No delivery. I tried using their "track order"- it did not link to anything. I tried calling them - prerecorded message that they are busy and hangs up. I received an email from them at 7:09pm stating that they were unable to deliver (after I sent them an emailing asking the status). They said, "We will deliver your order on the next available day and we will include a note of apology from our company". I emailed them back (still not answering their phones) and told them to keep the flowers and refund my money. Not receiving any response from the company.

I was supposed to have flowers delivered to my fiancee's place of business. It was suppose to be a surprise so I did not want to ask her if she received her flowers. After paying $100 + dollars for a dozen long stem roses, and a guarantee from the company to have them delivered I thought that I would be OK with my purchase, but NOT SO MUCH. I called multiple times to confirm but was only able to speak to one person who barely spoke English to only be told that he sees my order, but could not tell me anything. He then assured me that everything should be delivered by 5 pm. I have called multiple times and filled out the form to have someone contact me by phone or email and still have not received anything.

My husband ordered me a dozen roses to be delivered to my work between the hours of 1:00-5:00. Not only were they not delivered they sent us an email at 7:00 at night stating, "We did not make the delivery but we will contact you tomorrow to set up a time to deliver them." My husband emailed back and said, "Valentine's Day is over tomorrow and we would like a full refund." They didn't respond.

If I could give ZERO stars to JustFlowers.com, I would! Giving ONE is extremely generous and not deserved! First of all, like so many others on here, I paid a decent amount of money to make Valentine's Day special for my significant other only to be left high and dry. I have called numerous times. Almost like a stalker... trying to get through to "Customer Service". No answer. Then to pour salt in the wound, I get some robocall last night from them at 8:35pm, saying that they have been desperately trying to reach me. My phone was charged and within inches of my hand ALL DAY! I even forwarded calls to my work phone since I don't get reception where I work. No one bothered to call! I've been emailing (responding to the email they sent me confirming the order, which they say will deliver a quicker response. Pffft) and all I get are scripted responses like, "We're so sorry, we will do our best to rectify the situation".

I ordered flowers for Valentine's Day to be delivered to a university office. By 4pm they had not arrived. They still haven't. Every effort made to speak to a human has been thwarted. The customer service is horrid. The company asks you to deal with their website. I did that but the reply was that they were too busy to reply. I paid good money which they were happy to take right away. If you want to order, they have humans. If you want to complain, there is dead air. Actually, you're put on hold, then the phone rings then you're offered a different range of options, then you are hung up on. UGH. Do not order from this company.

I want to start off by saying that I WILL NEVER RECOMMEND THIS SITE TO ANYONE! I wanted to make my girlfriend's day with a special flower arrangement and it was not delivered at all! The occasion is over and I am trying to get refunded and I still have not heard from anyone. I've tried both 800 numbers, option 3, option 1 and no help! I was told by an unprofessional representative that "this is a free country, you can do whatever you want". I've responded to the order email and still have not heard anything. I don't want any hassle fees credited to my account, all I want is my $100 credited back.

Only writing a review here because it seems like it's one of the very few places JustFlowers will actually respond on. It's clear that this company has been screwing up for a long time now (based on hundreds of reviews posted on multiple sites) so I want to avoid sounding like a broken record. But yes, it does suck to have ZERO flowers on Valentine’s Day especially when your boyfriend has paid the extra money for "guaranteed" delivery. I'm not exactly mad about the actual flowers - I'm mad about how DISHONEST and IRRESPONSIBLE a company can be. How can you guys live with yourselves knowing you're letting hundreds of people down in times where your flowers/products should be helping them celebrate the most special and meaningful parts of their lives? You have disappointed MANY customers who have TRUSTED your business to do your job.

Purchased Valentine's day flowers and was told would be delivered on Feb 14. I specified I needed the flowers to be delivered to a high school and that I needed delivery before 3pm. I was told that school deliveries were filled first and that I should not have to worry. At 4pm on Valentine's day, the flowers had not delivered and I was told that they had up until 9pm to deliver, however, when I told them that the school would be closed, they told me that they would deliver them the next day, totally disregarding the fact that I purchased flowers to be delivered on VALENTINE'S DAY- NOT THE DAY AFTER!

I ordered Valentine Arrangements for my 4 girls and not one was delivered. They don't answer their phones. I've put in a cancellation with my credit card company. Their customer service email is a pre filled out form with no area to write anything, only choose from their 5 choices, nothing for 'I didn't get my order, cancel it.' Worst customer service, ok, well no customer service. In addition, since I had four orders I called and ordered over the phone, very pleasant woman taking my 4 orders, but she never mentioned the handling fee or the shipping or service fee, which accounts for an additional almost 30% per order. Terrible way to run a customer service related industry. STAY AWAY.

I ordered flowers for my wife and before I placed an order customer service promised me that it will be delivered the same day but all I got was an email stating that they unable to deliver at the end of the day and that they will deliver next day and will include apology note. Who needs your apologies when you provided an empty promise? If you cant deliver then don't promise anything. This is the last time I ever order from you and I will also leave negative feedback everywhere about this site. If you think that your credit or note make up for your pathetic excuses you are wrong. You ruined the moment and it is not acceptable.

Unacceptable service. Their website guaranteed delivery on Valentine's Day. I'm not sure what their definition of "guaranteed" is, but it apparently isn't what is defined in the dictionary. Instead of flowers being delivered to my wife, I received an email at 7:45 PM on Valentine's Day apologizing that they couldn't make the delivery date and the flowers would be delivered on "the next available day". I will not be reordering from JustFlowers.com. I spent $193.97 for flowers to be delivered today (guaranteed according to their website). That is false advertising.

I ordered my wife the "Razzle Dazzle" bouquet for Valentine's Day, even upgraded it to premium. When the flowers arrived, it looked more like a funeral arrangement than a Valentine's bouquet. Spent 4 hours calling the customer service number and sent numerous emails. I understand it's a busy day for flowers, but that is no excuse why they don't answer the phones. I also understand that there are substitutions that may need to be made. What I ordered had red roses, what was delivered was a couple purple flowers with a ton of fern to fill space. I have attached pictures hoping this gets resolved, the red flowers are supposed to be what I ordered with a premium upgrade even, the other is what I got.

They were supposed to deliver a Valentines arrangement the day before Valentines to my wife's office. They were going to an elementary school office so I needed an earlier delivery (by 2pm) which was arranged. When the flowers never arrived, I called their customer service number and they promised they would deliver on Valentines by 2pm. I tried calling customer service again which no one ever answered the phone. Well my wife never did receive a Valentine bouquet from me. This company is inept on its best day.

Ordered a Valentine's Day bouquet and was guaranteed delivery on the same day. The delivery never arrived. The website says the delivery can be rescheduled to the next day, but why would anyone want Valentine's flowers delivered the day after? I called customer service and was put on hold for 15 minutes only to be directed to an automated system. On hold another 10 minutes the second time, and again sent to an automated system to leave a message. I see many reviews saying that they were credited $10 for their orders that didn't arrive on time. I feel as if someone should be entitled to a full refund if their delivery has not even left the florist on the day it was supposed to be delivered. However I'm sure this won't be the case, and instead I ordered a $99 bouquet of "day after Valentine's Day flowers." Don't order from this company. There are plenty of other flower companies that will treat you and your money as it should be treated.

They told me that they would deliver these flowers before 1 PM. Now they have re-routed it to my residence. The flowers were 90 bucks to begin with plus delivery plus??? They will not cancel my order. Wow they gave me a 10$ discount. Great... Sarcasm.

Navigating the web page was easy, the variety was great, the prices were reasonable, I purchased the flowers for my daughter in Pasadena Calif. The flowers arrived when expected, and my daughter was really happy with them.

On Wednesday, February 7, 2018 I ordered a flower arrangement, to be sent to a funeral home for the passing of my co-worker’s father. The money was gathered from several people to buy flowers to pay condolences to my co-worker. JustFlowers.com did contact me on February 7, 2018 to make sure all the information inputted online was correct and informed me that the flower arrangement would be delivered on Thursday, February 8, 2018 prior to visitation. When I attended the funeral services (along with other co-workers) on Friday, February 9, 2018, I did not see the flower arrangement.

The flower arrangement that was delivered was NOT even close to the arrangement I ordered. I sent numerous emails and phone calls about my disappointment and dissatisfaction with the flower and all I got was a runaround. After speaking to a young man who identified himself as a manager I was told that the flowers that were delivered were within the specs of the order. Rather than a re-delivery or refund I given the $10 dollar 'dissatisfaction' credit. Look at the pictures I sent them and see for yourself. I'll never order from them again, what a rip off.

I have flowers delivered to my mother every year. She does not complain, and just says thank you. This year she finally spoke up and said to please not send flower anymore since they were a waste of money since they are not in good shape when they arrive. Since my mom did not notify me of the poor quality of the flowers there is little chance of getting a refund now. I can only recommend to others not to purchase flowers through JustFlower.com, this has happened multiple times.

We thought we were dealing with one of our local reputable florist, however somehow their website/phone number popped up on our local florist site. JustFlowers' customer service is beyond terrible. They would not cancel the order when we realized we were not dealing with our local florist, who confirmed that this has happened on their website often. We will do what we can to spread the word to poor unknowing customers and will definitely report this to the BBB of their scam, along with the poor reviews from poor unknowing victims.

I made the mistake of ordering floral arrangement from JustFlowers.com without checking into any reviews. MY BIG MISTAKE! The flowers were to be delivered to a business prior to closing and I was assured that would happen. 4 days later when I checked to see if they had arrived and if everyone was happy much to my surprise nothing had been delivered. When I called JustFlowers I was told the office was closed when they attempted delivery and left the flowers at a Chinese Restaurant without getting any signatures or leaving a note to say what had happened. The office was in fact open until 5:06 pm and that was verified with the security firm that monitors the office. The immediate adjacent office was also open until 5:00 pm but NO attempt was made by any delivery person to leave the flowers at that location.

I ordered flowers to be delivered to Hartford Hospital. I received a call to inform me that the container had to be different--that was fine. Flowers were delivered on time--BUT what was delivered did not match the online photo. No way was what was delivered worth $50 (plus delivery fee). DO NOT USE THIS COMPANY!!

Not only did JustFlowers take our money, they did not deliver the flowers and will not issue a refund. I learned an expensive lesson and that is never to use this company again. The representatives do not even speak English well enough so I could understand them. All I want is my money back for services not rendered and they refuse to do that. They are thieves and crooks in my opinion. Do not ever do business with this company.

If I could give a lower rating I would. First of all, I went onto their website through E-bates, where they offered 9% back. When the rebate notification didn't come I requested confirmation. They say they have no affiliation with E-bates so I sent them the link with the 9% back shop button. They are holding fast to their no-affiliation line. Also, Just Flowers didn't disclose their "handling" or "delivery" charges until my credit card info was already input. As no other charges were entered, I figured the $133CAD orchid included delivery. (The price supported such an assumption.) I was writing a sympathy card message, trying to get my wording right, so they telephoned, interrupting my train of thought, to say they noticed it was taking me "awhile to place my order." They offered to pay for my shipping and admin fee, putting me on hold to confirm the numbers.

I ordered flowers on Jan. 13th for Jan. 26th, using Flowers.com for Saturday's wedding, scheduled to be delivered the day before, on Friday! Flowers were not delivered on either day. When I called, I was being told that the delivery had been delayed until Monday! The customer people I talked to were completely unhelpful, I felt they were reading from the script and not listening or applying any reasonable/ helpful attitude. On Monday flowers were still not delivered and I got a call at noon from JustFlowers.com person to let me know that they didn't have flowers I ordered nor vase! I agreed, foolishly so, for the alternative choice to be delivered on Monday and yet they still were not. I was notified today that they are on its way... 4 days after wedding! I was refused to get any refund... but instead $10 dissatisfaction "reward"... Quite unbelievable way to run a business.

I ordered flowers for my mom on Friday 1-26-18. 60$ for flowers. Promised delivery by 6 that day, no delivery that day. Called back said would be on Saturday, still no delivery. They left a message that would have to schedule another delivery date. So now supposed to be on Monday 1-28-28. Very very dissatisfied. Will never order from this place again.

Had a dozen pink, long-stem roses delivered as a gift to my sister on 1/20/18. The bulbs were closed. They never opened and on the second day, the closed bulbs started to turn brown and wilt. My sister told me what had happened on the 24th and I called to complain. I then sent them pictures the same day. They refused to make any correction because they said I should have complained within 2 days and not 4 days (although they also stated, strangely, that normally these flowers should last and stay fresh for 1-2 weeks).

Hello FB friends. Posting as a disgruntled consumer today about my experience with JustFlowers, an internet florist who seemingly offers a wide variety of floral arrangements, but buyer beware. So dissatisfied with the arrangement delivered. The arrangement I thoughtfully chose from their website was a grapevine basket, with various shades and varieties of lavender/purple flower and butterflies. The arrangement is called, “I’ll fly away,” consistent with the butterflies in the arrangement. The arrangement delivered is in a nondescript brown easter-type basket with occasional lavender flowers and NO butterflies. I paid the $10 upcharge for a fuller arrangement, as well. While the arrangement that was sent is full and fresh, I suppose, I could have ordered by phone from most any florist and gotten the arrangement delivered. Why is there even a gallery of arrangements to choose from if no attempt is made to replicate the arrangement pictured?

I placed an order with Just Flowers on Friday for the funeral of a friend's mother that was scheduled for the next day, Saturday. The service started at 10:00 and I asked that the flowers be delivered prior to the service starting. I received an e-mail from JustFlowers on Saturday that they couldn't deliver them in time for the service and they offered to send them to the family's home. No problem. I responded to the e-mail and explained that this was for a friend's mother and that I didn't have the family's address. I asked that they please just refund my money. That's when the problems started. I started getting e-mails from them that they couldn't refund my money until they talked to me on the phone. What a load of crap! They had my request in writing! I couldn't call them back anyway because I was very sick and had lost my voice so couldn't talk on the phone. Then they started calling me relentlessly while I was at work.

I ordered flowers on Wednesday Jan 10th, today is the 16th, still not delivered!! I called on Friday, they said Saturday, called Sunday, they said Tuesday, called tonight at 6, said they were on the way. WTH!! Offered $5 off. I tried to cancel order and get my money back, they said it was too late, UPS had the order. NEVER use this website, you'll be very disappointed!!

I ordered flowers on the 12th of Jan for guaranteed same day delivery. I got a call Saturday saying they had not delivered, but promised they would deliver Saturday. It never happened. Today I called them and they said they would offer me $5.00 off today and that the flowers would be delivered today. I said no and they said a manager would call me back after a 17 minute hold. Awful awful service.

This company appears to be at best a partial scam. I ordered a flower arrangement before Christmas and was told it would be delivered Christmas day. It never happened... When my credit card company and I contacted them we were stonewalled by the manager. No information would be give for the florist they used and no information about the owner of Just Flowers. I was willing to accept a credit but that was refused also.

I choose an arrangement (Flowers for a funeral) from their website. When the flowers were delivered they were not what I ordered. They admitted to making major substitutions to my order, but never notified me they were doing that. I'm extremely unhappy and will never order flowers from this company again. They offered to refund $5.00 of my order. What a joke.

Gosh, I really wish I had read these reviews prior to ordering my mom's plant for her birthday yesterday! Silly me read on the reviews on the JustFlowers.com website for the plant I ordered and they were awesome. (After I tried to leave my own review and was unable to as they only add the reviews they want... if they are even real reviews from real people! Not to mention nothing on the Facebook page can be posted until approved by site moderator as I tried that one too). I searched different websites and decided that this plant was just beautiful and my mom would be so happy with her favorite Gerber daisies in this plant along with the other plants which were such a pretty color combination. When she sent me a picture of what she received I literally cried. It was her special day and I wanted something beautiful to arrive. What she got looked NOTHING like in the picture.

I ordered a balloon bouquet on 12/28/17 online at JustFlowers.com to be delivered to my great niece for her 13th birthday surprise on the following day 12/29/17. The website guaranteed delivery by 6:00 pm on 12/29/17. I live in NC she lives in VA. I contacted her mother who stated they would be home all day 12/29/17. I put my phone number in the recipient's field as I wanted to be contacted directly if there were any delivery problems whatsoever.

Last week I sent flowers to a funeral. I also attended the funeral. JustFlowers was eager to take my order over the phone before I even hit the order button, a rep called me on my cell phone, really strange but ok. I picked a lovely arrangement from a photo on their website, it was not cheap but the occasion called for something special. JustFlowers must not be used to people sending flowers and ALSO attending the funeral but imagine my horror when the arrangement that was next to the casket looked like it was suited for a sweetie on Valentines Day. White flowers and drooping pink roses with a big pink bow right in the middle of it. Terrible. I was shocked so I sent an e-mail to customer service quietly while I sat through the service.

Order placed on 12/29/17 for delivery on 12/30/17. Received email in the afternoon of 12/30/17 informing me that my order would not be delivered on the promised date and it was being rescheduled for a future date. Sent a reply that I needed delivery by 12/31/17 as the flowers were for my wife of 45 yrs. At this writing 3 pm in the afternoon 12/31/17 I have not received the order. When I called today all they said is, "We are working on your order." Will never use JustFlowers EVER Again!!!

On December 23 2017, ordered centerpiece for next day delivery (Christmas Eve). The site showed that a particular centerpiece could be delivered that next day. It was not delivered the next day or the next or even the next! It was delivered 4 days after I ordered it. My sister-in-law took a picture of it and sent it to me and it wasn't even what I ordered! I called and talked to one of the workers. She could not help me at all. She said because it was already delivered she could not give me a refund!

Last year, I placed an order for delivery to Houston. The flowers were never delivered. The florist insisted they were delivered, so the intended recipient had to set aside time to deal with customer service and tell them she never received them. After a full week of dealing with multiple customer service calls from different people in JustFlowers (which miraculously kept getting "disconnected"), the company refused to refund the payment and instead contacted a different florist. The recipient received the Christmas flower arrangement in January.

I ordered flowers on a Friday at 8:30pm to be delivered on Saturday (December 23rd). At no time during the order did they say they might not be able to deliver the flowers when I requested. If I'd known that I wouldn't have placed my order. I received the following email: "Thank you for choosing JUSTFLOWERS.COM for your recent flower and gift order. We appreciate your business. Your order number is **. Your order was placed Friday, Dec 22, 05:38 pm PST. Have a question about your order? Visit our CONTACT US page. Your order number is **. Visit our online order inquiry page. Deliver on Saturday, Dec 23, 2017."

12/16/17 @ 12:17 p.m. (10-minute call): I ordered a birthday floral arrangement to be delivered by 6 p.m. this same day. 12/16/17 @ 3:23 p.m. to 4:17 p.m. (total of 59-minutes): I learned that Justflowers.com could NOT deliver the flowers as previously agreed upon. After being on hold and talking to multiple people and multiple calls, we agreed that: a) justflowers.com would call the intended recipient, acknowledge the company's error, and provide $20.00 off of the agreed-upon price, and; b) the flowers would be delivered on Monday, 12/18/17. (Originally, justflowers.com left a message for me at 3:23 p.m., but the message didn't come thru my cell phone until much later. Regardless, I saw a missed call from justflowers.com and called them back at 3:24 p.m.) 12/20/17 @ 10:56 a.m.: Voicemail received from justflowers.com that they did NOT deliver the flowers and requested a call back from me.

I had a horrible experience with this company on Mother's Day 2016... Late delivery and poor customer service. They finally contacted me after I HAD MY BANK STOP PAYMENT AND CANCEL MY DEBIT CARD!! It was the best thing... They kept asking me for my credit card info again and I kept telling them that I begged them to NOT deliver the flowers after they missed Mother's Day but they said no. They had to be crazy to think I would give them any money! They couldn't figure out why the card info wouldn't work (ha!) I'm writing this second review because I keep getting their emails (saying what a great customer I am).

This was my first experience ordering with "Just Flowers" and I will never use them again. Flowers had been ordered to be delivered today (Mom's b-day) and my usual company could not deliver till tomorrow. JustFlowers promised they would be delivered today. I personally called and paid the additional money for ordering over the phone. At 4:45 they called to notify me that they were not going to be able to deliver. Then when I told them that I wanted to talk with a manager they said none had been available. They did call me back promptly and I requested a refund they said they would then hung up on me. NEVER USE THEM.

after just flowers reviewed the account it was Discover card's fault we were recharged.

ONLY PICTURES COULD DO MY COMPLAINT JUSTICE. "Striking Centerpiece" is the pic of the tasteful, beautiful arrangement offered on JustFlowers.com. "Flowers sent" pic is the tacky garbage that was sent by JustFlowers.com's "preferred" florist, who must be visually impaired. (No offense to the visually impaired.) After numerous complaints, I was told that substitutions were made, price that I paid for “Premium” $84.99 went to higher cost due to the holiday season and offered a pitiful $5 (!) credit that “may” be applied to my credit card and a code for a $7.50 off my next order (hilarious!). Getting much more satisfaction warning others not to order from these scammers. To their credit, they are WONDERFUL AT APOLOGIZING, probably because they are required to do it so much.

I ordered a premium flower arrangement in a white wicker basket for $107 for a funeral. They delivered a small flower arrangement in a dinky brown basket. It was embarrassing. It was nowhere near the full flower arrangement in the picture. It looked like a $30 arrangement. When I called to say I was not satisfied they refused to do anything. I will never order from them again.

I ordered flowers from JUSTFLOWERS.com for Thanksgiving on Wednesday November 22nd for delivery that day or the next. My email confirmation says delivery preferred on the 22nd but the 23rd is ok, Then I got an email on the 23rd saying that they can't deliver until Friday which of course is too late. I called to cancel and they would not, even though the flowers had not yet been arranged or delivered, Now I'm forced to stop payment on my credit card and initiate a dispute, Avoid this company.

Order flower $60 for my mother in law, no delivery. After 6 day now and a few phone calls they refuse to cancel my order and refund my money. I open a dispute through PayPal. Hopefully this will resolve it.

I ordered a huge funeral arrangements from Just Flowers and was guaranteed they would be delivered by 1:00 P.M. the following day. This is part of their online guarantee. I gave them the times of viewing and the arrangement was promised for delivery well before the viewing. As of the night time viewing (tonight) Nov. 17th, they are not there and when I phoned, I was left on hold for at least 20 minutes and then told their Ottawa Ontario florist had a number of orders and did not get them done. They then told me they would deliver them to the church and squeeze them in just before the funeral. Let me say that the cost of the arrangement was $239.00. I would think for that price they could have done a better job. MY ADVICE, DO NOT ORDER FROM THIS COMPANY. HORRIBLE SERVICE.

I ordered flowers on Saturday - approximately $73 - order was suppose to be delivered on Sunday. I called customer service on Sunday & asked the ETA of delivery, I was told they had until 5pm for delivery on Sunday - guess what, no delivery! Monday came, no delivery. I called & was told, I could not get my $ back per their delivery policy. THIS IS MY LAST TIME ORDERING FROM THIS PISS POOR SITE! Save your $ & send a card via mail!

I would not use JustFlowers.com; Tuesday 10/17/17 placed order online for Garden Dish $68.73 to be delivered to our Aunt in Bluemont, VA 20135 delivery for Friday 10/20/17, Garden Dish never delivered but money charged immediately. Sunday 10/22/17 5 days after order I had live chat with Jean a representative of JustFlowers who apologized and assured me the Garden Dish would be delivered by 6 PM, Garden Dish never delivered.

This is the second year in a row that I have ordered my mother flowers on her birthday that they have failed to deliver her flowers. I have 6 phone calls to this place and 20+ minute holds, only to be "disconnected" when waiting to talk to the manager. Why I used them again? -STUPIDITY-! While at work they called me and left messages that it's not possible to cancel this order unless speaking to a manager. If she would quit hanging up on me I would. This is poor business. I have many influential friends and this will be circulated. DO NOT order same day flowers. Thank you. It's 3 days later and no flowers. They are trying to get out of refunding my money. I will never use them again.

I ordered flowers for a death in the family. The order was on Saturday to be delivered on Sunday. I received notification everything was set. On Monday I received a phone call stating they did not have flowers ordered and need to substitute. I agreed and assumed the delivery would be on Tuesday. On Wednesday I received another call about substitution. Very displeased, the flowers were finally delivered on Thursday. Spoke to supervisor and was told there is nothing they can do! I WOULD NEVER RECOMMEND THIS COMPANY, NOR WOULD I EVER USE THEM AGAIN. DO NOT WASTE YOUR MONEY. GO WITH SOMEONE ELSE.

I ordered flowers for girlfriend's birthday and paid extra for next day express delivery by 1 pm. They did not arrive by 2:15 and claimed they made an attempt about 2:00 which was not true... I called JustFlowers and they said they called the recipient for a home address. I told them that was not an option and completely ruined the surprise. They said it would be delivered the next day. Now it's the next day and JustFlowers called and said the local flower shop said it was too far. Not my problem since JustFlowers already had the address and could have rejected my order "if it was too far". 3 phone calls later I'm still waiting to see if this gets resolved. Completely unbelievable I paid $70 for a simple arrangement and included service handling and express delivery fees. Complete disaster.

This is the second time I have ordered flowers and they weren't delivered on time. Not only that but the woman I spoke to today (Arianna) acted like I was bothering her and she could care less about the problem. Would not use or recommend them.

I purchased a "Colors of Light" flower arrangement in a low-profile bubble vase and had delivered to my spouse while I had to be out of town. When I got home and saw what was delivered, it was not at all what I recalled ordering. I immediately got online and looked at my order and the flowers and the vase were different so, basically, it was not what I ordered. The small print does reference that they may substitute if certain flowers are not available and that's pretty reasonable but for the flowers AND the vase to be changed is not acceptable to me. Had they called me to tell me, I would have cancelled the order because the vase they sent looks like one you get at a grocery store florist, which I could have bought myself once back in town.

I ordered flowers for my mother's birthday and they were never received. I wasn't even notified. The company said the florist said it was too far to deliver. They said they would deliver the next day. They didn't, but did call me. They said they would deliver them the next day or offered to deliver them by UPS the next WEEK. It is now 2 PM and no flowers have been delivered, and they cannot tell me anything more than their standard delivery spiel. I didn't get an official receipt, only something from Norton about a shopping guarantee.

Just Flowers (Los Angeles, Ca) delivered the corsage/boutonniere with the incorrect color roses for my daughter’s Homecoming Dance and the local flower company they used to make/deliver it refused to remake it correctly and told me to get a refund with Just Flowers. It was supposed to be red roses and they made it out of lavender roses. They delivered it 2 hours late on top of it! When I called Just Flowers they said there was a miscommunication between them and their local florist business partner but they were not willing to refund my money and instead offered me a $10 credit. I have a call into the GM as a last effort for them to resolve my complaint and obtain a refund. I have already submitted a case with the BBB and I am going to dispute the credit card charge.

I looked at their catalog and picked the most vibrant flowers to be delivered to my niece on her engagement. I was very angry sad to see the flowers delivered which did not resemble the one I ordered. It looked like a bouquet for sad function. I am very disappointed and will never shop with them. They charged me 75 dollars.

My Mother passed away and felt like I needed to order a bouquet for funeral. I ordered the flowers on Sept 3rd for her combined viewing and funeral on the 5th. Before placing the order I talked online with Marty, a sales rep, who guaranteed delivery by 10 am, Sept 5th. Well, the day of the funeral, no flowers were there. I asked the funeral director if there had been delivered. He told me that when the local florist delivered the spray and another bouquet, that my flowers were not in there, nor were they in there when we left for the cemetery.

$270 spent on flowers for a memorial; extremely disappointed & embarrassed that there was a large in the arrangement when it was delivered. After complaining to JustFlowers, they only offered a $20 refund; They're a scam and I will never from them again.

This place is a joke, I order some roses for my mom's birthday. Paid $185.00 for them, very disappointed when my mom received the flowers. She send me a picture thanking for them, but the sad thing about they didn't look at all at the picture they have on the website. I called to complained and they apologized and offered a $5.00 credit, first of all I wasn't asking for my money back just wanted my mother to receive the flowers I order for her. Of course an associate couldn't help me so I requested a manager. Got the manager and he offered $10.00 credit, "Seriously?" I ask him??? All I want is the same arrangement I saw in their website. He also couldn't do anything for me. I was so disgusted with this company.

I recently wrote a review on my order and today I received a phone call telling me that I will be receiving a $5.00 credit on my bill due to not having the banner I requested on my son's flowers. I appreciate this very much but still think that I should not have to pay anything for the banner that was not on the flowers. The flowers were very nice and exactly what I wanted.

If I could give a 0, that would be my score. I ordered flowers for my friend. I called at 11:00 and was guaranteed same day delivery. Of Course, it did not happen. I was told the first day, the driver had left and it will be there Saturday. Saturday came and I contacted my Friend and no delivery. I called and was told they need to call the Florist. I advised it really was not my concern why it happened. It was not. Day 3 still. No flowers or money refund. Prior, when I ordered, I was ordering online and I chatted with a Representative and she asked to call me in order to expedite. She called and completed my order and when I received receipt, they charged 6.99 for the Rep. I called and the girl offered to give me 5.00. I told her the charge was 6.99 not 5. She said that was their standard credit, I said "You charged me more and I want all!!! This place is a Scam and my advice is to order directly from the flower shop.

Ordered flowers several days ago from JustFlowers to be delivered on my Anniversary. Knowing I would not be home on my anniversary I wanted to make certain I ordered ahead so they would be delivered on time and that they would have plenty of time to fill the order with the flowers I wanted. This did not happen. Yesterday at 1:12 p.m. The flower shop to whom they handed the order off to calls, oh yes and by the way I ordered some sort of premium delivery which guaranteed the delivery to be on or before 1 p.m., but they say they don't have enough of the flowers I wanted to fill the order and they would have to see a substitution.

I ordered the celebration of flowers for my friend whom just lost her mother. The arrangement shown a large diversity of flowers such lisianthus, lilies, tulips, larkspur and instead they delivered a bouquet with pink carnations and 3 sunflowers. I called to complain and sent an email. In addition to the horrible customer service representative response I was unable to speak to a manager.

My husband ordered "The Essence of Heaven Standing Spray" flowers for his sister's funeral and had it upgraded with the deluxe option. When we attended the funeral on the 29th I was shocked to see the arrangement. It had FEWER flowers than the picture showed on their "standard" bouquet! I did go to the funeral's website to see if they posted a picture but they didn't. They did post a picture of the arrangement our daughter sent. $20.00 less expensive and absolutely beautiful! I guess we picked the wrong florist. I called Just Flowers and told them I was disappointed and they offered a $5 rebate (the flowers cost well over $150). Avoid the disappointment, don't use these guys!

Ordered a gourmet gift basket from Just Flowers on 26 Aug 2017 at 0745 MT and paid an extra $4.99 for delivery within 4 hours. When I checked with family member they never received any such basket and this was at 7 pm EST. I notified Just Flowers to say that it was never delivered they promised to take the $4.99 off but would take 4-6 weeks to see a correction. I then told the Customer Service Rep that they will have up to 12 pm on 27 Aug 2017 or cancel the order. He promised delivery in the am. I called again on 27 Aug 1038 am MT and told them that no basket ever arrived that I wanted to cancel the order because now it's Sunday and florists are not open. They then told me that it was processed to a local florist for delivery today but they couldn't tell me which florist had the order.

We ordered funeral flowers on Friday Aug 18th for a funeral on Wed Aug 23rd. Received an email receipt for the order immediately confirming all details. Beginning on Tuesday, at noontime - the selected delivery date - I received more than 8 calls asking to change the nature of the arrangement, which I reluctantly did - still nothing was delivered on Tues Aug 22. The morning of the funeral, 2 hours before the funeral begins, I got a call, again asking to change the arrangement so I CANCELLED the order and the company gave me grief. NEVER WOULD I RECOMMEND JUSTFLOWERS TO ANYBODY. Pick flowers in your backyard & send them yourself using the post office, because the results will be far superior to JUSTFLOWERS ability to fulfill an order of flowers.

I ordered flowers on a Friday morning through their website with the promise that they would deliver Saturday. I received a delay notice on Monday that it would be later that day before they were delivered. Late on Monday they delayed it again until Tuesday. I called and they wanted to refund me $7.00 the first time. Then they said they could waive the express fee (really?). This company does not deliver as promised and they are not held accountable. But what can I do but spread the word to prevent others from getting embarrassed and ripped off.

I called to place an order on a Thursday for a delivery on Friday the next day. I called because it was not delivered and they promised it would be delivered on Saturday, it was not delivered. They called me Sunday and promised it would be delivered on Sunday. I questioned there was not a florist opened in the area on Sunday and was told they had several open on Sunday in the area. They called and said it would be delivered on Monday and still it is not delivered. They continue to promise and lie and will not refund me the full price of the order. They really not care anything about customer service. They would not transfer me to the manager. They were told that was not an option any longer.

I ordered a wreath for my brother's funeral services a month ahead. Checked on it every week. Well it was never delivered. After an upsetting phone call Just Flowers tried to order it thru TK flowers the day of the services. A local florist and offered half of what I paid not to mention they were trying to get it delivered after the service was done. This people should not be in business.

07_17_17 my aunt ordered a flower arrangement over the phone. Told the person "I want this particular item/in this picture... if you can't deliver it the way this looks then tell me now if it can't be done and we will order something else." "We will make it look like the photo..." Great! The flowers arrived a day late, the arrangement looks absolutely nothing like the photo AT ALL, the flowers used are old and 1/2 dead, the vase is broken/chipped. I took photos for my aunt and sent them to her... she is so upset.

I ordered a bouquet of flowers to be sent to our daughter in law for the one year anniversary of our sons death. Prior to making the order I asked if there was any problem with delivery of the flowers for the morning of June 25th. I was told there was no problem with having the flowers delivered on the 25th which is a Sunday. Sunday came and we were not informed the flowers were received. The next day we received a call from Just Flowers asking if we wanted the flowers in a vase or basket.

My sister in law from Washington State ordered flowers, balloons and candy to be delivered to me in hot Arizona for my birthday which was June 29, 2017 and have still not received what she ordered. She has made numerous calls and gets the runaround. JustFlowers called me last Friday to try to make arrangements to get my surprise delivered after my sister in law kept complaining. JustFlowers told me Friday that someone would call me Monday. Did not hear from anyone. I contacted them this morning and was told they would deliver between 12 and 1 pm. Of course no one showed up. Made another phone and yes they say they are sorry a million times with no results. So Max tells me to stay on the phone while he contacts the florist and he then informs it went to their voicemail and he would call me back and yep he didn't call back.

Wanted to send a thank you gift to my sister for having me as a guest at her house. For some reason, 1-800-Flowers couldn't deliver to her, so I tried JustFlowers.com. Their price was $70, too high. They called me back and said “OK, $57.” I still said no. They called me back AGAIN and said $45, and ignore the first invoice sent. Sounded strange but I agreed. This was Friday afternoon around 1 - the lady guaranteed me same day delivery. Never delivered. And of course they billed my credit card $57. Saturday came and went - no delivery.

Terrible company. My father passed away and we ordered his flowers. The flowers totaled a $173.00. No one received these flowers. His viewing hours were on Sunday... no flowers. His funeral were on Monday... no flowers. I have been going back and forth. I had one customer service rep tell me the priest could not confirm they arrived, I had a manager tell me the priest said they made it. I contacted the priest, funeral home and they all said there were NO flowers delivered. They said the priest received them. They will not refund our money or make it right. How can a company prey on a family that is grieving. How many other people has this happened to and when we are grieving we may not be paying attention to what did or didn't arrive. I am disgusted by this company.

They do not deliver what you order based on photos and item numbers on their website (flowers). I was absolutely mortified to see that a $150.00 arrangement of what was supposed to be 20 stems of purple cymbidium ended up being dyed. Very dark blue orchids that were hideous. I paid extra for a 9 am - 1 pm delivery which didn't happen and called starting at 4 pm asking if they had been delivered. Customer service is robotic and unresponsive. No one would call the so-called 'local' florist and ask if they had been delivered and would not tell me the name of the florist so I could call.

I ordered flowers for my Mother yesterday and she has Dementia and wanted to do something sweet for her. They never showed up and as I sit here waiting for a manager they said they would have to call me back because busy!!! It was supposed to be delivered today and still NO FLOWERS!!! I want a refund and I will advise you DO NOT order from here ever!!!

I don't want to give them any stars. I ordered flowers on June 27th for my daughter at a location she would only be for 3 days before she went to a new job. I received e-mails saying they were unable to deliver and when I called they would not let me CANCEL the order. So I've paid $107.00 for flowers that WERE NOT DELIVERED and will not let me cancel. So basically the flowers are going to who knows from me. Great. Thank You JustFlowers. This was a very important occasion and I'm sadden that I was not able to do this one sweet thing for my daughter.

I ordered flowers for my sisters wedding. I got the premium bouquet thinking that it would be very full and nice. What was delivered had about 5-6 open flowers and several closed ones. I don't consider this "premium" at all! If I would have known that this is what I would have gotten for a funeral, I would have ordered from a different florist. I paid extra to get a better bouquet and didn't even receive a "standard" one. I also paid ten dollars for a ribbon (Beloved Sister) ribbon and that wasn't included. This florist is totally not what it says it is. They promise a beautiful arrangement but don't follow through!!

This company JustFlowers is a total rip off!! I ordered my mom an 89.00 dollar vase of supposedly beautiful flowers. Not only were they several days late they delivered a cheap, wilted, plastic hanging basket of petunias! I have never had worse customer service in my life and the hold time is outrageous. My next call will be with the Better Business Bureau. These people should not be allowed to get by with ripping people off!!

I ordered a flowers my mom's birthday to deliver to my boyfriend's work address (the delivery time for business is supposed to be 9 am - 5 pm). The flowers did not get there till 8:06 pm. When I called them to check on the order between 4 pm to 7:40 pm, they told me same thing every single call, which "the order is on its way, it will be there within 40 minutes". They would not reroute the delivery address because the order is on its way. My boyfriend had to wait for the order at a 95 degree day outside of his workplace for 3 hours. This is the worst company ever. I will never ever order from them.

The flowers that were delivered were nothing like the flowers in the picture. When I complained they offered me five dollars off an $81 order. Then they offered me seven, and then 15, and then they said they would take the flowers back and deliver the right ones. The flowers back is not an option when they are delivered to someone in a hospital bed was very ill. A second delivery to make up for the fourth first delivery would have been an order. They refused to do it. The flowers they brought could've been purchased for less than $20 at Winn-Dixie.

JustFlowers ripped me off. They charged my credit card $69.20 when my receipt showed $66.73 Canadian and only paid the local florist $40. JustFlowers didn't fill my order until June 5 when I placed my order on May 31 and requested a June 2 delivery. JustFlowers also gave the florist the wrong information. They called me instead of the recipient and gave them my name as the recipient. I called the number 213-867-0630 and asked to speak with a manager. The manager was never available at the time of my call and I was told a manager would call me back. The "manager" called me back within minutes. When I asked for a refund they refused because the order had already been filled. When I told them they didn't fill the order for the date I requested they tried to tell me there was a delay and that they sent me a email to inform me of the change.

I ordered flowers on Thursday for the Funeral of a dear friend, paid extra to have them delivered on Friday as visitation and funeral were to be held that weekend. They never even made it to the Funeral. We'll see if they refund my money.

This is by far the worse experience I have ever had. I ordered flowers and it was indicated they would arrive Saturday, May 13th. They did not arrive that day and I didn't receive any notice. I started calling and emailing early Sunday morning, 5/14 with the hope they could still be delivered before the recipient left town. Each time I called, I waited on hold for at least 25 minutes, if not more. Finally, someone answered and could not help, had had no idea where the delivery was and promised to contact me back. I never heard back. I emailed a few times because the voice recording indicated you could email to get a response and no one ever responded. Called again early afternoon. Person was very nice but unable to help me - could not reach florist and basically had no idea when the flowers would arrive.

I spent $164 on the Victorian Flower arrangement for my parents' 60th wedding anniversary. My mother sent me a photo of the arrangement and it wasn't even remotely close to the arrangement photo online and certainly not worth $164. There were only three roses in a glass vase. This is fraud.

I ordered flowers at the premium price and the flowers they delivered wasn't the flowers that I ordered, nor did they include any extras they said they would include at that price. The flowers looked as though someone went into their garden and picked them. No disrespect to people with beautiful gardens. When I called to tell them of my disappointment, I was argued with. I asked to speak to the General Manager Theresa but was told she was gone for the day at two o'clock. DON'T ORDER ANYTHING FROM THIS COMPANY! A TOTAL SCAM!!!

The bouquet I ordered simply did not look good. Had I known/seen that the company is located in India I would never have ordered from this company. How can they be in India and accept orders for delivery in Nashville? When I complained they said that I would get a 5 dollar discount (the bouquet cost me 65 dollars) but I have not received any discount yet. Do not use this agency!

My children ordered flowers for Mother's day for me. As of today May 30th still have not received them. The company just says, "We are sorry to hear about your experience." When asked about a refund, they tell you that they do not refund money. So I guess this is theft. My children paid for something and got nothing in return, so I will say they stole from my kids. If you don't want to waste your money and your time on hold then do not use this company, they are totally scammers.

HORRIBLE! Do NOT use this company... A family member of mine lost their son, I couldn't travel to the funeral and wanted to send nice flowers/card. JF guaranteed arrival at the memorial night before, flowers taken to funeral in am. NONE of that happened... Instead, after funeral was over I received a vm stating they could not deliver them and ask if I would like a bouquet sent to their home!! Of course not! I reamed them a new one after my horror and humiliation, so they offered me $20 discount on next order!! I informed them I wouldn't order from them if sending to a dog's funeral. They did, however, charge my account very quickly and said refund would come in 3-4 days. Under no circumstances use this company if important to you.

My mother ordered flowers from out of state for my father's grave. She was told, "No problem. We can deliver today". They were to be delivered to my home so my sisters and I could meet at the cemetery Saturday 8 am to place them. They never showed up. I called. Asked for a manager. Was told they were all on other lines which was a lie. Was promised a call back that didn't happen either. It was 430 pm and the local florists were closing at 5 pm. (My mother thought they were a local florist here in Sumner Wa. She was very confused by their advertising. Actually I find out when I called that they are located in Los Angeles CA. So my mom and sisters and I are very pissed off as this was the only time my sisters and I could go to our father's grave together and my mom explained that to the florist before she completed the order. She was assured everything was taken care of.

JustFlowers is a ripoff. Ordered flowers for Mother's Day, they contracted with a local florist that does NOT deliver on Sundays. I paid extra for Sunday delivery. They did not notify me that they couldn't deliver and would not cancel order for Monday delivery or refund my money. Read the reviews for this company!!

It was my mother-in-law's retirement party so I ordered the flowers around lunch time the day before. I paid the extra fee for the flowers to be delivered by 1p. Not only did they arrive hours later, but my MIL wasn't even at the party anymore. I tried calling customer service only to be told the managers were too busy so I'd have to wait for a call back. Just before 8PM, as I was climbing in bed, I get a call in which I let go to voicemail. The next morning around 7 something in the morning, I get a call from the company informing me their florist charges them extra for the delivery so I need to pay them (Just flowers) $14.99 more than what I had already paid. Not only did they fail on getting the delivery there on time while receiving extra payment for the request of doing so, but they had the audacity to call me at the butt crack of dawn to give them MORE money.

I ordered flowers for my mom's final chemotherapy treatment and ringing of the bell. I ordered flowers on a Tuesday night and paid for expedited service. They were supposed to arrive at the hospital by 1 pm. And actually lied and said they were delivered which they weren't. I will be filing a complaint with my credit card company to dispute this charge. This company is a nightmare. Do not order from this place.

PLEASE BEWARE OF JUST FLOWERS! I placed an order with Just Flowers and paid additional funds to have a express delivery. They did not deliver the flowers at the appropriate time. I called for three straight days to get a refund because a manager could only give a refund, but a manager was not returning my calls. Once I spoke to a manager "Teresa" she was so very rude & nasty! She never apologized for the inconvenience, she spoke with an attitude and a demeaning tone. Then she told me that I should understand that my flowers never made it to my uncle's funeral because it was Mother's Day weekend. Teresa told me that she had to do an investigation before she could give me my money back, that she would call me the next day. She never called back to refund my money.

I ordered flowers on a Fri for Sat delivery. Found out on Sun by the recipient that they never received any. I called, they said the florist tried to deliver but no one answered. The recipient, her husband and daughter never left the house and they have a dog that barks when someone comes to the door. They also had no problem receiving 3 other floral deliveries from other companies that same day. I was told they would deliver on Monday... Nothing. Called at 2 pm - told they were out for delivery. Called at 4 pm, told that they get til 6 pm. Called at 7:45 pm told they must investigate. They called me on Tuesday, told the florist tried to deliver again... Another lie but they will deliver today. It is 2 pm on Tuesday and still no flowers. They will not refund my money because the florist has the order, they will not give the name of the florist. They are thieves and liars!

This scam outfit promised next day delivery of flowers. The day AFTER they were supposed to be delivered I get an email saying that Just Flowers did not deliver the flowers and that they would deliver them on the "next available day." They were finally delivered 4 days after the originally promised date. The florist who delivered them said she received the order from Just Flowers on that day, not on the date when I submitted my order. STAY AWAY!!!

I ordered flowers to be delivered the day after Mother's Day and 5 days later they were not delivered. The company kept promising to deliver the next day and it never happened. They finally supposedly refunded my money.

I ordered flowers from JustFlowers for Mother's day a week in advance and they were never delivered. I filed a complaint with the BBB in California and am still waiting on the outcome. I would highly recommend using any other florist! DO NOT USE THIS COMPANY! You will get ripped off!

We ordered flowers for Mother's Day and were told they would be delivered on Saturday. The flowers never arrived. We called on Saturday, left voice message, nobody answered. Sent an email and were told via email that the local florist confirmed that the flowers had been delivered. Impossible. Our mother had left Sunday morning to visit her other son in another town. She had waited all day Saturday for the flowers. We have not heard from the company again. DO NOT USE THIS COMPANY!!!

I ordered flowers to be delivered on Mother's Day, never delivered! Did not return my voicemail or e-mail until 5 days later!!! Completely unacceptable. Then they offer me $10 off to deliver a week later. NO WAY! My mother-in-law was very hurt thinking her son did not remember her on Mother's Day. FRAUD company!

Ordered for delivery on Mother's day using their "Same Day Delivery" service. They did not deliver it, just as they had not on a previous occasion. (Yes, foolishly I gave them a second chance). They simply lie. Say they will deliver then do not. No explanation just an email on the day of deliver that they cannot. Do not trust them.

This is my first time EVER leaving any kind of review. That's how pissed I am! I ordered a plant for mother's day to be delivered ON mothers day... It is now the 18th and my order STILL hasn't been delivered! I've called SEVERAL times and left messages. I've emailed them and still nothing. They are claiming they were delivered on the the 16th (which is still 2 days later than promised) but they were NOT & I haven't been able to speak to a human being! I've now gone through PayPal to see if they can help or at the very least refund my money. Good luck if you use this company. I'll stick to 1800 flowers OR Sherrie's Berries. Lesson learned.

I ordered flowers for Mother's Day and JustFlowers guaranteed Sunday (5/14/17) delivery. However, my mom calls me Tuesday to report that the flowers arrived Tuesday afternoon. I'm furious! I've called and called to only hear music and advertisements. This company is awful. I will never order flowers from "Just Flowers" ever ever ever again during this lifetime. I hope my $100+ catches fire. I strongly believe that "Just Flowers" was aware they were overwhelmed during Mother's Day Weekend and were far too selfish to blackout Sunday and Monday. Instead, it all about da Benjamin's and the hell with Customer Service. If it ever comes down to this company being the only game in town I'll just send my Mom cash money homey.

If only zero stars was an option. My experience matches what everyone below has written: Ordered flowers to be delivered (Mother's Day), they never came. Tried to reach the company, nobody ever picks up. Left messages, sent emails... tried everything. No response. Had to open up a dispute with "Norton Shopping Guarantee" who apparently guarantees customer satisfaction? SEE attached image for dispute discourse. It's pathetic. JustFlowers keeps writing "Flowers were delivered" but when I reply to get more information (Who signed for this alleged delivery? Where were they delivered?) they keep responding "Flowers delivered". The amount advertised at checkout was $79, but my credit card was charged $98. Needless to say, I have begun the charge back process with my credit card company. Sorry to everyone who has also dealt with this awful company. Hoping this helps someone!

This company is crooked. They will take your money, guarantee a delivery date, then go ahead and deliver days late. When you call them for a refund (I no longer wanted the flowers as they were delivered them 3 days late), they tell you there's nothing they can do but issue you a credit because that's their policy. What a bunch of crooks!

I ordered flowers from JustFlowers for Mother's Day. Picked out an arrangement from their selection and upgraded it to include additional flowers. The cost was $80.00 plus the others fees adding up to about $100.00. When I received a picture from my mother-in-law of what was delivered, I could not believe it! It was so far from what I ordered. There were far fewer flowers and not even the same kind. I could have picked up this arrangement from my local grocery for $20.00.

I ordered flowers on Sat. to be delivered on Sun. (MOTHER'S DAY) $18.75 EXTRA. THEY WERE NEVER DELIVERED! No phone calls accepted, no emails returned for over 24 hours. Then they had the audacity to schedule a WEDNESDAY delivery. Save yourself a headache and use your local florist. This company DOESN'T ACTUALLY SELL ANYTHING. They take your order and contact a local florist for delivery.

I ordered a "Pretty in Pink" bouquet to be delivered on Mother's Day. I paid for a premium bouquet and express delivery so that my flowers would arrive on Mother's Day. The premium bouquet that I ordered promised more flowers and a real "statement" than the bouquet shown in the advertisement (see picture). When I purchased I was quoted a price of $98 but was not given an email receipt or confirmation.

Does not deliver as promised and will not answer the phone. The only receipt I received was telling me that my order was not delivered and would be delivered at the next time available but fails to tell you when that is.

Ordered flowers for mother's day. I paid an extra $19 to have them delivered on mother's day. They were not delivered and they still have not been delivered. When you call the company you can't get thru to anyone. Then they have you leave a message and the message machine keeps cutting you off. I have emailed them to no avail. I called back a fourth time and got to someone to place an order. Oh they will take your order alright but they won't transfer you to anyone to help with an existing order. Oh and the person I talked to was one of those foreigners. This is not a real company and if you go to their Facebook page you will read many comments with the same story. THIS SO CALLED COMPANY IS A SCAM.

I ordered Sweet Pea Violets early Friday morning, paid extra for same day delivery. Nothing was delivered on Friday. I called customer service, they said I requested Saturday delivery, (Email order confirmation says Friday delivery). A PLASTIC Hawaiian themed arrangement delivery was attempted but wisely rejected. It is currently Monday evening and still no delivery. Calls to customer service are not answered. I receive the same email over and over that delivery will be attempted on the next available day. JustFlowers.com is not a company anyone should do business with. EVER.

I had two funerals this past Saturday. The one out of town I had already made travel arrangements for. This being Mother's Day weekend had me worried but I placed an order costing over $100 for a plant to be delivered to the church in time for the 1pm service. My phone was shut off but I retrieved a voicemail sent around 2pm stating local florists could not make the delivery but they wanted me to authorize delivery to the family's home. Of course I was unable to make contact with a live person although their prompts kept saying the next available customer service rep would be with me shortly. Instead I'd wait 15 minutes only to be given three choices for leaving a message. I left separate messages Saturday afternoon and Saturday night as well as one on the website. No response.

I placed an online order selecting from the available options for same-day delivery. They failed to deliver that day, and sent an email saying they would deliver on the next possible day. Another day passed without delivery, and another email promising delivery on the next possible day. After the third day without delivery, I submitted a dispute with my credit card company, and replied to the JustFlowers.com email to refund my purchase.

DO NOT USE THIS COMPANY!! JustFlowers.com or Justsendflowes.com is a fraud. I order flowers on the Saturday before Mother's Day and they guarantee delivery on the day. The amount was $69.99 and they confirmed that amount on the phone. When I called my credit card company to cancel payment for non-delivery on time, they told me that they had charged me a whopping $101.04! They are cheats. I tried to call customer service to get the phone number of their corporate headquarters and they refused to give it to me and would not put me through to a supervisor. Also they said they would email me a receipt for the charge, THEY DID NOT. They sent an email with only the order number! Never Use This Company, you will be sorry.

I placed a flower order to be delivered to my Mother on the Saturday prior to Mother's Day. I received an email on Saturday afternoon stating that my order could not be delivered on Saturday, but would be delivered the next "available day". I then sent an email asking them to confirm that it would be delivered on Mother's Day, as if they could not fulfill the order on time, I would prefer to cancel and order elsewhere; no response.

I placed an order for $80.00 for my mother-in-law for Mother's Day. She never received them! I checked my bank account and saw that the payment had been pulled from my account and were paid for. I called them immediately and the girl I spoke with proceed to tell me Mother's Day is one of the busiest days of the year and they weren't able to locate a florist to fill my order. I found this to be crazy since I had never had a problem in the past with other companies I had used.

Not only did they fail to deliver, they didn't let me know until 4:30 pm on the day of delivery, so I had no chance to use another service. Here's their excuse: "We are truly sorry your Mother's Day order was not able to be delivered. We will deliver your order on the next available day and we will include a note of apology from our company. Thank you for your understanding. We greatly appreciate your business." A note of apology is NOT sufficient. Maybe if they had credited my account and still promised to deliver the flowers, it might have been acceptable. Buyer beware!

I place my order online, I called customer service to make sure they did deliver to Peru. I paid over $90 for a flower arrangement and chocolates to be deliver on mother's day. I been trying to communicate with customer service and it's been impossible. I left several messages and also sent emails. They finally answered telling me that the flowers were delivered!! That they did not received any messages from the florist from Peru! I just can't believe how unprofessional their customer service is!!! WORST SERVICE I EVER EXPERIENCE!! I lost money and no flowers deliver!

I ordered flowers thru this absolutely awful company for Mother’s Day. They gave me a window of 8:00 am to 9:00 pm. By 5:00, my mother never received her delivery or a phone call, so I called and also emailed. I was told that my flowers are at the shop ready for delivery. By 9:30 pm no delivery no phone call, and no email. Horrible Company and my next stop will be to the Better Business Bureau.

I don't recommend this company to anyone. I ordered flowers, a card, and balloon for my mother. I'm out of town and it's Mothers day. She calls me her flower child and I thought flowers would be the perfect gift. I also a brother so I had the card made out from her heavenly son. They never got delivered today to put her in better spirits. I have contacted them a total of 6 times today. They continued to tell me that the shop had until 9 pm which was totally different time than they originally said on yesterday... Tonight the time is 9:30 pm and guess what!? STILL NO DELIVERY!! I calling now and I can now only leave a message which I've done twice already. But can't talk to anyone and haven't received a call back YET! No supervisors to contact etc, etc... DO NOT DEPEND ON "JUST FLOWERS"!!

I ordered flowers for Mother's Day on a Saturday. After chatting with a sales rep, she said they would be delivered today and "if" not today, Sunday. Clearly, that is deceiving to tell someone they will get to pick their date of flowers then be swindled into another date. Then the following day (today), the florists call my mom to tell her that they will be delivering flowers, seriously??? This was supposed to be a surprise.

The online ad was very acceptable, the customer service representative was very pleasant and helpful and I wasn't even on hold that long for it being a holiday; when the customer service representative came back on, however, I was quite dismayed that her promises and my 10 to 15 minute wait was for not. After all the time discussing my order and delivery information, she came back off of hold and told me the florist was done for the day. I know and understand that it's a busy day for florists and I did wait until the last minute to place an order. I did, however, ask first thing if there would be any problem in placing my order so late and she assured me everything would go through just fine.

I ordered flowers to be delivered to my mom 3 days before "Mother's Day" with a guaranteed delivery. Just Flowers emails me on Mother's Day to tell me they can't deliver until Thursday and offers 10% off. They waited until Mother's Day to tell me they weren't going to be able to deliver Mother's Day flowers. Terrible company.

I called the Supervisor and ask if they could deliver a spray to a funeral of my best friend's granddaughter. The next day, they assured me they could; they told me my cost would be $49.00. I told them the discount voucher amount of $5.00 which they said they deducted; Well they did none of this; The flowers never, never made it to the funeral, and they charged me $71.00. I called to complain, they said, two days later, they would deliver the flowers to the home, and they could not (I REPEAT, COULD NOT) GIVE ME A REFUND. They did offer to give me back $15.00. DO NOT TAKE A CHANCE ON THIS HORRIBLE, HORRIBLE, THIEVING COMPANY.

I hope everyone who reads this, shares it. I will NEVER, NEVER do business with JustFlowers.com again. There are many other companies to use if you want to send flowers to someone. I have a friend in the nursing home I was in, whose birthday is today and I called these people and started ordering a $39.99 bouquet, to which they quoted me $49.99. I told them forget it and hung up. The woman called me back and said she could give it to me for $39.99. I told her I would accept $39.99, asked what the delivery charge is and she said $9.99. I told her for $49.98 I would like to it. It took forever to get the order in and she said the total price would be sent to my email... I said, "NO, you will TELL ME the final price" & after a long wait, she said $62.95. I told her to cancel the order... she started talking and I told her very clearly to cancel it. She said I need to speak with her manager.

On 5/3 I ordered a teddy bear and balloons to be delivered to a little girl in a hospital. I even purchased an extra Mylar balloon saying 'Get Well.' I paid the extra to have it delivered the same day. She got the bear but no balloons. When I called I was told that they had substituted 6 Mylar balloons in place of the latex because of a hospital restriction on latex. They were going to investigate since NO balloons had been received. On 5/4 I get a call and some manager from JustFlowers tells me that they will not deliver the balloons without 30 dollars more. When I refuse and comment on this practice that borders on extortion the manager blames me for the mistake. As it stands the child has a little teddy bear with no balloons and it only cost over 80 dollars to get it to her. Please be warned and do not use this company or should I say band of thieves! DO NOT MAKE MY MISTAKE!!!

I ordered the Sunny Starbursts as seen in the picture below. All yellow and white. Instead I was sent the other arrangement in the photo. When I called to complain I was told because there were yellow flowers in the arrangement that was received, and because they have a disclaimer that the arrangements may not be exact, they would not refund the full amount of $80 or even give me a credit for future purchases, but instead refunded me just $10. The whole point of ordering the Sunny Starbursts was to have an arrangement with ALL yellow and white flowers. I guess their disclaimer should say, your arrangement may not look anything like what you ordered. In addition, even though the transaction was done e-commerce, I still was called by them every day to tell me that they would not refund my money. Never again, will I order from them.

Sent flowers to be delivered 4/29/17. As of 5/2/17 I had made 4-5 calls to JustFlowers.com. They initially kept saying they will check with the local florist and would not give me the name. Today I am told they were delivered on 5/1/17 stating they left them at the door step. Recipient was home however did not hear anyone at the door. Unfortunately I said if no one was home to leave them at the door. What the heck, did they just drop and run without checking if anyone was home? Did they even deliver the flowers? I have no luck with getting my money back. This is disgraceful. I am out $90!

I placed an online order selecting from the available options. After confirming the order I learned that the flowers identified were not available. I wanted them specifically so I asked to cancel the order. To accomplish this it was necessary for me to be transferred to a "manager". As the "manager" launched into a sales pitch I interrupted her and stated, clearly, that I wanted to cancel my order. She REFUSED and proceeded to present options. I again repeated, clearly, that I was not interested in any option I simply wanted to cancel my order. She continued to repeat options. Then HUNG UP on me.

My sister ordered flowers for my birthday 22 Apr. Flowers were not delivered. When she called... they said their delivery truck were full and they would deliver them Monday Apr. 24 but she would have to pay them more money. I told her to cancel order and demand money back. What good is it to deliver flowers after fact and then to ask for more money... Sounds like a scam to me... Buyers beware and do not use this fraudulent company. How they can get away with this is beyond me.

This company is a fraud. They advertised a certain price on their website for a flower arrangement which I purchased. I then received a call the next day that the local flower shop wants more money. In speaking with a manager, she said this happens on very rare occasions and is stated in fine print within their terms section. WHO READS THAT? This seems like a shady practice, as that information should be on the order screen. Do not order from them, as you will be charged a different amount.

I ordered an arrangement of flowers on 4/11 to be delivered on 4/14. This was an Easter gift for my 90 year old mother. There was no indication by the company that the flowers would not be delivered on that date. When I discovered on the 4/14 they weren't delivered To my mom. I called and they said they would not be delivered until 4/17. That would be Monday after Easter. I was upset. All they would do is offer me a 5 dollar discount. I think this is very bad business. I live over 500 miles away from my mother. I accept that I had pay 4x the actual amt. to have them delivered to her. But when they fail to deliver them on time after overcharging me to do so and then offering an insulting discount of 5 dollars. I'm just so disappointed. I will not use this company again. I want others to be warned of their incompetence and their lies.