JustFlowers.com Reviews

Updated on 05/12/2020: This company is a scam!! Do not waste your time or money!! I placed an order to be delivered the day before Mother’s Day and my Mother has not received anything. The only way they’ll respond to you is if you post something on this site. They stated to me on ConsumerAffairs.com they will attempt delivery today, that’s 3 days too late! You can not reach them via call or email. They pretend to act like they care by responding on this site as if they’re going to resolve the issue but they do not. I’m a hard working nurse working during the CoVid-19 pandemic and can not see my mother due to the current circumstances, and to be ripped off makes this situation worse for my mother and I.

I ordered flowers to be delivered on Mother’s Day, The flowers never got delivered and I’ve been attempting to get a hold of customer service all day through both telephone and email with no success at all. Order number is **. I would like a full refund for the bouquet.

SCAM - Stay away from Justflowers.com. I placed two separate orders from JustFlowers.com on May 9th, 2020 for a delivery the next day for Mother's Day. My orders were paid in full and a confirmation email was sent. After waiting all day with no deliveries, I decided to call around 5:00 pm to check on the status. There is only an automated option on the phone that is completely useless. This is where they tell you to reply to the email confirmation for assistance. I did that twice with no response. My order numbers are ** and **. I will be contacting my bank to report this company as a fraud.

I placed 2 orders (#** & **) on May 8th around 8:45 am for flowers to be delivered on May 9th. Received an email for both orders on the 9th that they were 'delayed' and would be delivered the 'next available day'. Today the 10th also no delivery and I cant reach anyone at customer service. Only have option to leave a voicemail or email. I did both and have had no reply. After several tries I did reach someone when selecting option to place a new order, but of course she couldn't help me with my issue or even transfer me to someone who could. Never ordered here before and never will again. If it isn't a scam it is at least an incompetent company with horrible customer service. Would give zero stars if it were possible.

I, like others decided to have flowers delivered this Mother's Day as a way to stay safe. I choose Just Flowers because they promoted same day delivery as an option. I purchased the flowers with balloons and was given a 2-4 window for delivery. This was Saturday. It's now Sunday and 8:19 pm. I have called and have gotten in touch with no one. I left my name, order number and phone number 3 times. Their message center stated that they would contact the flower company put a rush on delivery. No email alerts to let me know this was done. No email at all to give me updates. I'm now 110 $ poorer with nothing to show for it. I will be cancelling my order and resolving it with my bank today or tomorrow.

I just would like to know where are my other's day delivery for my order **,**. Only record on the phone with no agents, email inquiries no reply at all. No way to get touch with the company after the purchase.

I placed an order on 5-9-2020 to be delivered 5-10-2020 and my delivery was never made. So my mother was left with no gift on a special day like today. I've been trying to contact via email/phone and nothing. No contact at all. I'm so dissatisfied and disappointed with this company.

I placed two orders (** and **) to be delivered today and neither showed up. The only email I received was a confirmation from a 3rd party shopping vendor. As of 8:30p, nothing has been delivered nor have I heard anything from the company. They have a section on their site to check the status, but it doesn’t work. Seems like a scam and I am going to ask for my money back.

Ordered for mother's day, didn't deliver and was informed they would substitute my order and deliver another day. Placed order yesterday so it was last minute, BUT IF YOU CAN'T DELIVER THEN DON'T HAVE THE DAY AS AN OPTION. Every other flower website was honest and blocked the days off that they couldn't meet the demand. BE HONEST. I want to cancel the order but all I get is an answering service and no callback. GIVE ME A REFUND!

Not sure what the point of taking orders to be delivered on Mother’s Day is without the ability to make that happen. I should have known when I checked all local florists and found no available Sunday options that this meant it wasn’t going to happen. JustFlowers had Sunday available but that was clearly too good to be true - they have it available to get you to order and then (knowingly or possibly not) to disappoint you.

I ordered flowers to be delivered on May 8, 2020 to be delivered and the only reason I chose this company was because they said they said they had spaces open for immediate delivery. I received an email on Saturday, May 9, 2020 that said the flowers were not delivered and would be delivered the next available day. I received a message on Sunday, May 10 that the flowers were not delivered and would be delivered the next available day. At this point, I want my order canceled and a FULL REFUND. I spent a lot of money to have my flowers NOT be delivered.

Never delivered my Mother’s Day gift that was supposed to be delivered 5/9/20. Called and emailed twice with no response. Charged my credit card to boot! I’ll be disputing the charge and never use this company again!

Ordered flowers to be delivered on 5/09/20. Did not get them, waited all day today for them, can't get ahold of anyone, nobody gets back to me. ** is my confirmation number. Not happy right now. Just wanted a time or if not given one, let me know that you could not deliver them and I would have figured something out.

I have tried calling and left a voicemail. I am furious!! We paid about $300 to have flowers delivered to my mom, mother-in-law, and grandmother today with GUARANTEED delivery today. It is 7:00 pm their time and NONE of them having received their flowers. I wish to God I would have read the reviews before I purchased from Just Flowers. I got a order number with a Norton Security guarantee with ZERO way to track the delivery of the order. Then you call customer service and good luck getting in touch with them. Horrible customer service! I honestly think the best way to get in touch with them is to write a review, which is sad! I've stressed myself all day over this wondering when they would be delivered! I don't want them delivered tomorrow, when they are guaranteed today! Please spare yourself from wasted money and stress. I feel sick to my stomach.

By far the worst online flower company EVER, can I give negative 5 stars?!?! Ordered flowers on 5/8 to be delivered on 5/9 for Mother's Day. They were not delivered on the 9th, so I thought, they'll get them there on Mother's Day.... Bull crap!!!! 9am I get an automatic RESTRICTED phone call telling me that my card was unable to be processed, yet they damn sure took their money on 5/8 when I ordered, so how could it not be processed on the 10th?

Ordered flowers for Saturday delivery before Mother’s Day 5-9-2020. Received email they would not be delivered Saturday. Left voicemail and email no response. Got second email on Sunday telling me they will not be delivered. Left voicemail and email no response. They do not answer the phone under customer service. You cannot get a hold of them. Do not order through this site. ** was my order number. I specifically ordered for Saturday delivery to avoid delay because of the busy Sunday. That did not help my cause. I have called every phone number listed. You cannot get a hold of them, unless you want to order flowers then someone picks up the phone to take your money. Do not take people's money if you cannot deliver the flowers.

On 5/9/20 I ordered flowers for my mom in Calif. She never received them. I have no email confirmation. No order number. When you call it's recording. No human answers. But they already took the money out of my account $88.46.

I placed a Mother's Day flowers order to delivery on 5/10. My order number is **. There is NO update on the delivery and if you call their customer service it let's you wait on the call and at the end it takes you to a voice mail. This is not at all acceptable. There is NO update on the order what so ever. If I don't get flowers or my money is not refunded, I will report to the fraud.

I'm convinced JustFlowers.com is a scam! I ordered flowers to be delivered on Mother's Day but did not receive any information on how to track them. I spent over $100 and I thought this would be a wonderful gift if only it showed up! I called customer service. No answer and left a message and still no answer! I hope to be refunded for the flowers because if they do not arrive on Mother's Day there is no point. I never recommend this company and I will report them. DON'T USE THEM!

Spent $25 on deliver and gandering to have an email on Mother’s Day saying they are sorry they won’t be delivered? I want a full refund However I called 10 times and no answer! You can only leave a message which they do not call you back. This is completely not right!

I ordered flowers on 5/09/2020 to be delivered the same day. By the end of the day I get an email that my order could not be delivered and will be delivered the next available day. Very specific. Then Sunday morning I started calling and couldn’t get a live person on the phone, left numerous messages, sent multiple emails. No answer. At 5 pm I get another email from this lovely service that my flowers will be delivered the next available day. When is the next available day??? This service is a complete rip-off! If they weren’t going to be able to deliver why mislead people and take their money? Where’s is their customer service? They should not be allowed to be in business at all!

I ordered three flower deliveries totalling approximately 350.00. one for May 9th for a birthday and two for May 10th for Mother's Day. I have sent emails, and called many times only to get an recording. I finally got a call at 5pm May 10th, which was also a recording, that the orders are delayed with no day or time when they will be delivered. I still have no information on these orders. If you can not fill the orders don't accept them so people can make other arrangements. Will never use them again!

Ordered my mother flowers to be delivered on 5-9-20. They have yet to be delivered. I tried calling the number and no one answered. I tried emailing through their customer service on the delivery inquiry page. Never got a response. I never received an emailed receipt as promised when purchased. I did screenshot my confirmation page so I do have the delivery number. But you can bet they took the money out of my account. Thieves!!!! I expect ALL of my money to be refunded or you will be hearing from the fraud department.

I ordered an arrangement of roses to delivered today (Mother's Day, 5/10/2020). They didn't show up. I assumed that the "Your order was recorded!" page meant all was well. Can't talk to reps. I never received email confirmation.

I ordered flowers for my Mother on 5/ 7 to be delivered on Saturday 5/9. They never arrived. I cannot get a live person on the phone and when I finally did, she told Me she could not help me. I’ve called and left numerous messages and no one calls back. I’ve tried to leave Inquries about my order on their website with my order number ** and nothing goes through. I e left numerous emails.... This is a horrible scam, my card has been charged $123.00. I am a stage 4 cancer patient who lives far away from her Mother and family and this was supposed to be an important Mother’s Day gift and maybe the last one from me. I’m am Beyond angry and disgusted and disappointed and I want a full refund.

Should have looked at their Facebook before ordering. DO NOT USE THIS COMPANY!!! Paid $115 for flowers to be delivered, paid for express delivery, delivery date was yesterday. Still not delivered, can’t get ANYONE on the phone, their website is not only useless for customer service, but won’t work on cell phone. Had to leave a VOICEMAIL and still no response even by email which was promised in the voicemail message. Can’t track the order. Do they even exist or did they take my money and run?? Message says due to Mother's Day they have high call volume and to call back later. Was it a surprise that it is Mother’s Day? Pretty sure they knew it was coming, staff up! Or is there really any staff at all? I will be filing a complaint with the BBB tomorrow and not letting this slide. Do not use this company and make sure pass this message along to everyone you know! Share this so no one else gets duped!

Ordered flowers to be delivered on May 9th. I never received a confirmation email, and I was not able to get a hold of anyone in customer service. I spent more than $80 and the flowers were never delivered. At this point I just want a refund and my order cancelled. I wish I had seen the reviews before I ordered from this website.

I ordered flowers on May 9 for Mother's Day - they were to deliver them on May 9th. They did not and as of 10am May 10th, they had not been delivered. I never received a confirmation of the order - I only received some kind of guarantee from Norton. I could not reach customer service. I now have to find some alternative gift today which will be very difficult.

Updated on 5/11/2020: Well, you said I would get them on Mother's day, and yet Still have not received them. Please cancel the order and refund my money. I have tried to call the company again, still no response. I expect the refund.

Updated on 05/12/2020: I wrote another review regarding two orders I placed. The first order, they delivered flowers but nothing like what I ordered. The 2nd order (order number **) was never delivered! I want my money back immediately from this company! Never again will I order from them and I suggest no one ever does the same. I will be contacting BBB as well. This company is a hot mess!

I placed an order on 5/7/20, order # **, for next day delivery. I waited all day...No order received. Waited all day today...No order received. I've called and emailed multiple times with no response. Such a scam...Do not recommend anybody buy flowers from here. I expect my $100 will be refunded immediately as I never received my flowers.

I am happy to report that JustFlowers refunded my purchase promptly. However, I am disappointed that initially I was led to believe my moms were going to get their flowers. According to my moms, they did receive flowers from other entities sent by other family members. I believe in using multiple companies so they can get the benefit of consumer purchasing. Sad.

Ordered flowers in hope that they would show up the same day since I ordered early in the morning. Upon completion of the order, it stated that the delivery status would be the same day. Although it was not delivered that day, I stayed optimistic that it would be the next day. Well I am on here that there is no joy in having them delivered on time. I know that we are working through unexpected times right now, but there is not even a status of knowing the process of your order. Don't even try to call or send an email as there is no response. I am not mad. Just very disappointed that I waited extra time to hopefully have flowers delivered when I could have put a smile on my wife's face earlier with a different company.

I ordered the deluxe flowers for delivery on Saturday 5/8/2020. Flowers not delivered and no customer service to speak of. No one answers my phone. So Mother's Day flowers not delivered to my mother who is away from me during this pandemic. This is beyond awful and shameful. I expect either delivery by tomorrow morning or a refund. This is very poor customer service. I will never order from them again.

I ordered a pink spring basket for $64.99. Photo shows a large bouquet in a white basket, to be delivered on Mother's Day (tomorrow). (Order # **). Today my mother said she received the flowers (Day before Mothers Day) and the "bouquet" is an actual pot with planted flower. Aside from it not even being a bouquet and being planted flowers, the flowers in this plant look nothing like what I ordered. I am very disappointed for what I paid and the item delivered compared to the item I ordered. The website makes it difficult to even track your order or see what you actually ordered, never mind trying to contact them. If nothing is done about this I won't be using the site anymore.

Awful customer service. I order a bouquet of roses for my mother and I still haven’t gotten the confirmation email or the delivery number and I have same day delivery which worries me. I’ve tried calling but no one answered. I wish I’d check the reviews before purchasing.

My flowers were not delivered on the day I specified. When I call the customer service number, no one answers. I left a message with my order number and one has called me back. I emailed them to find out what is going on with my order and no one has emailed me back. It is very frustrating when they already have my $100. I’m very disappointed.

I wish I would have read the reviews before ordering. Since they don’t answer the phone, maybe they’ll respond on here. I’ve called 3 times and even left a voicemail each time all with no response. Email doesn’t work either. So sketchy and horrible customer service. I want a refund! Not worth the headache. Horrible experience!

Although my mom was happy with her flowers, what she received was nothing like what I ordered. Not worth $95USD. The bouquet was much smaller and fewer flowers. Disappointing. The flowers she received could have been purchased at the grocery store for a quarter of the price!

Updated Review on 05/12/2020: I had a terrible experience with this company. The flowers I purchased were for a mother's day luncheon. Everyone brought flowers and all I could show is my receipt that I did in fact but flowers only I got bamboozled. The flowers did not arrive at all. However, after much complaining, I did get a full $120.00 refund. Just know I WILL NEVER EVER EVER USE JUSTFLOWERS.COM AGAIN. They ruined an important day in my life.

Horrible company. Put an order to have flowers delivered for my wife for Mother’s Day. Guy showed up on Thursday instead of Sat, dropped the flower and ran. I paid $20 extra dollar for the upgrade and got the basic bouquet. Good luck trying to call them. No one answers.

I wouldn’t recommend this company to my worst enemy, the customer service is trash, the website is low budget to begin with. I should have been weary from the start but I was in a rush. I paid for “express delivery” but didn’t receive such at all. No word from the customer service department after leaving 2 messages and sending 2 emails. AND STILL NO FLOWERS...I’m just disgusted, save your energy. Go to ProFlowers people. Don’t waste your money with this company!

I ordered flowers online and have not received the emailed confirmation. I should have looked at the reviews before ordering or went with ProFlowers. Been on hold for 30 minutes for Customer Service. I was hung up on previously since I didn’t have my order number. Obviously I don’t have an order number, it was never emailed!! I believe this is going to be a disappointment and I will be putting a stop payment on my order. Save yourself and go with ProFlowers! Always professional and nothing like this. People work too hard and times are stressful enough. Get out the flower business! Shame on you JustFlowers!

Updated on 6/2/2020: In trying to settle my original complaint from May 2020, I was contacted by JustFlowers. Even though I was not satisfied with results, they were supposed to credit account 30.00 and contact local florist since the flowers that were finally delivered died in less than 48 hours. I received NO refund and no follow up. A local company that delivered flowers last week for my mom's service did a great job. They were a little late with delivery and without asking they offered to make it right. I suggest skipping faceless online companies and giving business to the people that show up and provide great customer service. They really want your business.

This company is terrible customer service. 1. Stated order tried to deliver, did not call in advance to confirm individual was home. Individual was home and no one attempted delivery. 2. Stated tried delivering again - also not true as individual was home and sitting outside and no one attempted delivery. 3. They called me saying they need to charge me $24.99 for additional delivery fee. I already paid fees and expedited fees to deliver prior to 1pm. Order was placed 2 days earlier than expected delivery. 4. Called to follow up on status 4 days after delivery was due to be made and was hung up on 3 times. 5. No response to requests via email for delivery time confirmation. 6. Company is the worst experience I have ever had to deal with and will not recommend them to anyone nor use them ever again.

I have had a horrible experience with this company. I ordered flowers, I was very specific of what I wanted. They sent nothing close to what I ordered and use sub quality flowers and charged me $100.00. When I informed them that I was not pleased, they offered me a $10.00 refund. I have not heard from them since.

Had the worst experience. Ordered flowers to be delivered but they missed the guaranteed date by 3 days. There was no offer of compensation although when I asked, I was offered at first $7 then another day they went up to $10 and then the day the flowers were delivered they said they could only reimburse a total of $5! Ridiculous. They also claimed the flowers were delivered but when I pressed for details they admitted they were not. What kind of company is this?! Still no refund or call back from a manager. Save yourself trouble and run far away from this place.

One star is far too generous. I tried to send flowers to my mother who is both a doctor working to fight COVID and she also lost her husband in February this year. I ordered the flowers on Tuesday the 21st to be delivered before 1pm on that Saturday the 25th so she could enjoy them over the weekend on her weekend off. I was informed that the delivery would be missed at 3pm on the day of delivery and had to call to get in touch with anyone as my emails went unanswered. When I finally got in touch with someone, I agreed for them to be delivered the next day.

Do not order from them. They do not respond to emails, calls....My order has not been delivered. I am not satisfied and no one is responding to me. Ordered on yesterday and stated my order would be there on April 20. Nothing has been delivered.

Good luck trying to cancel an order within 5 minutes of making one. Conveniently, their managers are unavailable and the customer service people are "unable" to cancel your order. Save your money and order from elsewhere.

On April 14th I ordered flowers to be delivered to my daughter in a distant state for her birthday on the 16th. They did not arrive. I called the customer service number. Oh they would be delivered on the 17th. They were not delivered. I called oh would be delivered on the 18th. They were not. No one called me or emailed me. My credit card was charged on the 14th. I WANT a refund. This is the worst company I have ever dealt with. There is absolutely no communication between the company and the customer. They do not reply to emails!! They just make excuses. I do not want another person to order from them. I am angry and have cried. Please help me!!

I wish I would have looked at reviews before purchasing flowers through JustFlowers.com. As in other reviews, they did not deliver the flowers I ordered on the date requested, even though I ordered them TWO DAYS in advance. They were for a birthday, so a later delivery date kind of defeats the purpose. I had to complete an inquiry online as to why the flowers were not delivered and they called me the next day at 6:00 a.m.! They proceeded to tell me that they could not find a florist on the date of delivery (a Friday) and they could be delivered the day they were calling me (on a Saturday). I asked for a refund and they said they could give me $10. I paid $60 for the arrangement. Don't try and save a few bucks and use this service - you will be disappointed!!

When ordering from the very nice and user friendly website, Just Flowers was able to take my money easily and I ordered my flower arrangement. At no time, did they indicate that it might be a problem to deliver these flowers. However, four days later they emailed me to say they could not deliver the flowers on the given date but I could reschedule. I did, and three days later they emailed and called and said they could not deliver the arrangement. I asked why they did not tell me that upfront but was not given a reasonable answer. If I had known that they could not deliver, I would have found another place! This was my first encounter with Just Flowers and my last.

PLEASE READ ME! Last February I ordered birthday flowers for my mom. They were delayed and she didn't receive them on her day, which I made sure to buffer with a one day "before bday" delivery. In good faith, I tried again, ordering my husband, my mom-in-law and my mom Easter arrangements. All to be delivered one day before Easter, so a Saturday delivery. On the site, it says SAME DAY flowers. I gave a few days buffer. ALL THREE of the arrangements were delayed. Only one made it there one day late, and the others were delayed for 3 or more days, and I just cancelled the orders.

I placed my flower order (# **) on April 10th to be delivered on April 14th to my grandmother. It has been rescheduled twice since then. I am asking to cancel my order and refund my money immediately!

Placed order April 9th for birthday flowers to be delivered April 10th. Kept receiving email after email saying the delivery has been delayed. Today April 14th I cancelled the order. They confirmed the order was cancelled with ZERO apology. My best friend turned 50... this happens only once and this company ruined that moment. The only thing timely about the process was how fast my credit card was charged. One star only because I couldn't rate less.

I am more than dissatisfied. My flower order was supposed to be delivered on 4/11 they just arrived today 4/14. I didn’t even receive a confirmation email. Then when they arrived it was not even close to what I ordered. It’s the ugliest bouquet I’ve ever seen.

This is the worst experience I've ever had. I placed an order on Friday, April 10th to be delivered the next as a birthday gift. Flowers were never delivered. I've been calling since then for four days now (April 14th) and the delivery is rescheduled for the next day every day. Customer service is unreachable. You aren't able to speak to a representative at all. I keep calling the department that takes orders and they hang up on me! Unbelievable. They took the money and never delivered the flowers. Also, spoiled the birthday surprise and turned the whole thing into a nightmare. When I said that I'd like to speak to a supervisor, they said that the supervisor is busy. Really?! I'm extremely disappointed with this company and I wouldn't recommend ordering from them.

Placed on-line order and was promised same-day delivery. 72 hours later, flowers still have not been delivered, but credit card was promptly charged. Multiple calls to the customer service number, cannot get to a human and no-one will return the call. Multiple emails to customer service email address with no response. And, yes, have checked spam folder. Never been madder, do not use this business under any circumstance.

I ordered flowers on 4-11-20, to be delivered on the 12th. Flowers never, and still have not been delivered, but my credit card was charged. I never got an email confirming my order, or an order number. I need to know what my order number is, and want to know why they were not delivered. Please send the order number to my email. I am very unhappy with my experience with Just Flowers. I will use you in the future if this matter is resolved.

Placed my order ** on 4/9/20 for flowers to be delivered for Easter on 4/11/20. Received emailed the delivery was rescheduled to 4/12/20. Called to verify delivery. I was told they would be delivered by 6:00 pm. Never showed! Called and could not get a live person. Sent e-mail and received email it was rescheduled to Monday the 13th and still no show. Sent emails and called with no live person to talk to!!! Still no flowers!!! Very pissed off at this company!! WTF. Where are my flowers or my refund???

I placed on an Easter flowers order with JustFlowers.com to be delivered on Sat, 4/10. The reason I picked this florist is because the website said my order could be delivered on Sat and the website even had a clock ticking how many hours were left to place this order in order for it to be delivered that day (Sat.). Flowers were never delivered and no one contacted me to let me know. There was no way to verify if delivery had taken place so that evening I had to ask the person who should have gotten them to find out the flowers were never delivered.

I placed two online orders on April 10. One delivery - same day service, the second - next day service. Both orders were placed at separate times with two separate credit cards. Neither delivery was completed. I spoke with, and emailed, and was not able to get any resolution. I have not received a return phone call or email. Justflowers has two opportunities to with two separate orders and was unable to get either order delivered. I would NOT recommend this company. I am terribly disappointed in the service and reassurance that the orders would be delivered.

Ordered two flower arrangements to be delivered. Ordered on the same day, 4/9/20. One delivery was for 4/10 and the other is for 4/14. First delivery never got delivered but I got an email saying it was delivered, 2 days late! Was NOT received! Been trying to get someone to talk to but only automation. I’ve left several voicemails and emails. I now have requested to cancel the 4/14 delivery to my daughter for her 20th. So disgusting! I want all of my money back. I will be contacting my bank!

Updated on 04/15/2020: I reviewed the company a couple of days ago regarding my order # ** that was never received Saturday the 11th. They said they were delivering Monday the 13th. Still never received. I tried unsuccessfully to get a refund. I want a full refund immediately. Not a new delivery date. You cannot reach this company by phone and they do not contact you. They are thieves. They need to be shut down.

On 9 Apr 2020 placed an order for a gift box to arrive on 11 Apr 2020. On 11 Apr at 1pm called cus rep who informed me the gift box would be delivered by 4pm that day 11 Apr. She also was to send me an email with tracking number. NEITHER HAPPENED. It was important for delivery on 11 Apr as I was told it would happen.

I ordered 2 separate orders at 9pm the day before. It said they could be delivered the next day. Neither were delivered. One was for my grandma's anniversary the other for a family member who lost someone.

In January I ordered a snowman container of cookies for a friend who had just entered an assisted living facility. It was to be a little surprise to boost her spirits. What was sent to my friend was an egg-shaped cookie with Happy Easter on it. (in January!!) The note I had written to accompany the snowman was Not in the box, thus my friend had no idea who it was from! But because it had her name on the address label, she started eating the cookie.

DO NOT give this company your email address. They will spam your inbox even though you unsubscribed from their mailing list. They spammed me around Valentine's Day and now Easter. I used their service one time and had to cancel because the order was going to be two days late, and now they just will not leave me alone. DO NOT give them your information or you will be bombarded by them on every holiday.

I sent my mom and one other flowers every time there was problem... First time 25 birthday sent happy 60th birthday. 2nd time wasn't even or close to flowers. I requested and 3rd time spent 70 ish dollars and looked like a 6 dollar bouquet you buy at store.... 3 strikes you're out...

I was nervous because after I ordered I seen a lot of bad reviews. I had made an upgraded $100.00 order. It was delivered on time, It was a beautiful arrangement. The bear and balloons also were delivered. They also credited my account 10.00 as the code I used didn't go through. I would say that I had excellent service. Would use again. I am not sure why the reviews were so bad. The experience here in Spokane was perfect.

DO NOT ORDER ANYTHING FROM THIS COMPANY. It is a FRAUD. Just so you know, they have managed to affiliate themselves with some unsuspecting flower shops so when you click on the link to order you get redirected to this company. The link could say flower delivery.com or justflowers.com. I ordered flowers from this company for my brother in law’s funeral and I got to the wake to find out that it was never delivered. Even though I called a day before the order was supposed to be delivered and was assured that the order was going to be ready. I called after the week and was told they would contact the florist to get the flowers to church the next day for the funeral. That never happened. Since then, they’ve been giving me the run around. They have refused to refund me my money saying that they are still trying to contact the florist. My business transaction was not with a florist so I don’t understand why this should be my problem.

I started my business with JustFlowers on Monday to send a simple pick me up bouquet to a sick friend. It was supposed to be delivered on Tuesday. I heard nothing from JustFlowers or my friend on Tuesday. Thought this was odd but waited another day. Got home on Wednesday and checked for an Amazon delivery and found a bouquet of flowers outside my door. Not only delivered incorrectly, but the pot was also chipped...and for $50, can't say the arrangement was too spectacular either. I called customer service...they told me to look at the invoice they sent. I told them I received no invoice. She tried resending the invoice twice to my email....no luck. Tried a different server on her end...no luck. Switched to yahoo email versus GMail....no luck. Finally, had me send her an email...which then she responded back with an invoice...and I received it.

I ordered flowers for same day delivery, was assure this could be done, paid the bill. Next day I inquire with the recipient how the flowers were, she did not receive any flowers, so called Just Flowers about my order. They said sorry we could not find a florist. So requested to have my order cancelled then as they were not delivered, but they insisted I speak with the mgr, SCAM! MGR states she will have them sent out by 1pm next day. OK, I agreed. Next day I get a call from JustFlowers requesting I pay 25 dollars more. I said no. Why would I do that. The manager then stated, "Well I am sorry then I will have to cancel your order." They promptly sent me an email confirming my order was cancelled and I would receive a refund in 1-4 days.

Ordered an arrangement called Darling Garden from the website mid Jan 2020 for my gf to be delivered on Valentine's Day. A beautiful arrangement with yellow roses, red daisies, flowers and pops of purple. At least a dozen flowers in total. I had the understanding that it would come as close to the arrangement as possible and that it would come from a local florist in their network. I even added extra red roses as an upgrade to which I paid more for, totaling almost $90.

Spent considerable time choosing a white floral arrangement in a white, rectangular vase with cross for the funeral of my sister in law in late-January 2020. Carefully crafted an enclosure card that linked this loss with the death of my husband a few years ago. Read and trusted copy that stated that Just Flowers takes special care with sympathy flowers. Received a call from Just Flowers on the day of the funeral that florist was having problems fulfilling order, not enough white flowers.

I placed and order with Justflowers.com for a flower order to be delivered to my sister in Charlotte NC on Valentines. The order was processed and the funds were immediately drafted from my bank account the same day as the order was placed. After several days had gone by, I knew something was wrong as I had not heard from my sister. After a week, I called her and ask if she had received flowers from me and her response was no. I sent Just Flowers and e-mail requesting information about the order. It went unanswered. I called Just Flowers service department and they said the order had been filled but they needed to check with the delivering florist to see what happened.

I ordered a bouquet from Just Flowers to be delivered for my wife on Valentines day. Not only did I pay $113 for guaranteed delivery, but I called to confirm my order on the day of delivery. The flowers didnt show up until 8 o clock the next night. The delivery guy said just flowers just takes as many orders as they can without checking if it's actually possible with the local florist. After multiple calls, just flowers offered me $5 credit. What a joke! This company does not care about their customers and wont stand behind their guarantee.

I have placed my order for Valentine’s day. I was charged way extra to have it delivered on Valentine’s Day. My girlfriend was contacted the next day to have it delivered. She said ok and never got it. She was contacted on the following Monday if she wants them on Tuesday and she said ok again. They were never delivered. They didn’t even had the courtesy to let us know when are they going to be delivered. The flowers were never delivered. I was charged extra for them and I was lied to that the flowers were delivered. Be careful with this website. It’s not about customer service and following up with orders, it is THEFT and FRAUD to take people money and never deliver or lie about the package being delivered.

I spent $120 to send flowers to a friend on Valentine’s Day. They guarantee same delivery and I ordered in the morning. They failed to deliver the flowers on Valentine’s Day. Then they failed to deliver them on Monday the 17th. Then they failed to deliver them on Tuesday. So at this point I called to get my money refunded. They said they don’t offer refunds after putting me on hold for an hour. Just Flowers is a scam and a rip off. Don’t buy from them. They will steal your money and break your honey’s heart.

It’s not surprising that my disastrous experience with Justflowers.com was shared by HUNDREDS of others that have posted reviews. Justflowers.com is an illegitimate scam of a ”business!!" I was fooled into believing the false advertising on the justflowers.com website that indicated same-day delivery when I spent $210 to have a bouquet of 2 dozen roses delivered to my girlfriend on Valentines Day. (Order #**.) They never showed up. I called at least a dozen times and NEVER was able to speak with an actual person.

Ordered an arrangement with lilies, Roses and carnations and a balloon. It cost me a little more than $120. When my wife received the flowers there was no balloon and no lilies. The driver was late. I called JustFlowers. I was placed on hold for several minutes before being told that they would call me the next day once they had spoken with the local florist. I didn't receive a call the next day. I sent 5 emails with ok only a response that the cost of the balloon would be refunded. On Wednesday February 19th, 2020, I finally received my return call. I was told that I would not be receiving a refund and that during the holidays the florist is allowed to substitute flowers. The arrangement my wife received is ugly and nowhere near $120 arrangement.

I placed an order for flowers for my wife and the website said the order would be delivered on the 14th. After all the other flower shops in town were closed, I received an email from JustFlowers stating they couldn’t deliver on the dated stated online. That evening, I tried calling the company and was directed to voicemail where I left a message stating I wanted the order canceled. The following day, a florist attempted to deliver my wife a bouquet that looked nothing like what was online! There were very few roses and the ones it did have were dying! My wife rejected the ugly flowers and the florist tried to tell my wife I forgot and placed the order late, which did not happen. I called the company later in the week to inquire about my refund, and they told me they wouldn’t refund my money!

If I could give a negative 5 I would. I ordered flowers for my wife on Feb 13 at noon. Their site said delivery was to be on 14th. I put on the delivery notes that my wife works from home and the doorbell is not working so knock loudly. I received a e-mail at 6.35pm on the 14th that they could not deliver till the next day. So I went out and found something. I tried several time to get a hold of customer service only to get hung up on after a 30 min hold. I finally got thru after a number of calls. And asked for a supervisor. I received a call on the 19th and was told that my flowers were delivered at 4.35 on the 15th.

I ordered flowers from Justflowers.com for my wife for Valentine's day after doing a Google search for same day flower delivery. No, I hadn't forgotten to get flowers for my wife but unfortunately, a different flower company that I ordered from 3 days earlier waited until 3pm on Valentine's day to tell me that my order couldn't be fulfilled because the florist that my order was outsourced to ran out of product. Yes, I realized it was Valentine's day, but JustFlowers website was STILL advertising certain arrangements that could still be delivered same day if I ordered within the next 30 minutes. So I placed an order around 4pm.

My husband order flowers from your company (Order # **) on 02/13/2020. We have called and left several messages since Valentine’s Day regarding flowers that never arrived on 02/14/2020 and at this point this is considered theft. We need someone to call back ASAP and refund him his money!! This is unacceptable as your company has had plenty of time to return the call/refund the money. Your company had no problem taking the money and now it seems as if you cannot refund or even communicate back to him.

I ordered my girlfriend flowers for Valentine’s Day and they never arrived. I called on Sunday to figure out why they haven't arrived, was told I would be getting a $10 refund to my card (which still hasn't happened) and was told the flowers would be delivered on Monday. Monday came. Got a call from my gf and she told me the flowers were still not there so I called them again and was told that the customer service representative would contact the florist. Was on hold for over 10 minutes when they told me the florist didn't pick up and the voicemail was full. She told me I would be getting a call back (never got a call back). Today I noticed that I had got an email saying the order was delivered even though it wasn't. Called them again and was told I would get a call back when they hear from the florist. At least the last guy actually took my number down.

Despite the guarantees listed in its advertisements, JustFlowers.com did not deliver. In searching for Valentine Day flowers for a loved one, I stumbled on an advertisement stating "Guaranteed delivery", despite same day. In that vein, I placed an order, and waited with anticipation for the delivery of the flowers to the loved one. I attempted to find the status through their website, however, they do not have an automated order status system, instead, you have to email them, and hope to receive a response. Further, when calling their customer service number, there is a continuous loop. No one ever picks up. After waiting for an inordinate amount of time, the system prompts you for an order number, then transfers you to voicemail.

I ordered flowers for delivery on Valentine's Day. I was assured and guaranteed the flowers would be delivered by 5pm Pacific. They were not delivered on the 14th. They were not delivered on the 15th, the 16th or the 17th. I called Customer Service and they apologized saying there was a high volume of deliveries on V-day! I was offered delivery of the flowers today with a $10.00 discount on my next order. I asked for a refund on the order as it was specifically guaranteed delivery for Valentine's. After 1 hour on the phone with being put on hold 3 times with a customer service representative in what was obviously a call center I was asked if a manager could call me right back to authorize my refund. I have been waiting for 1 hour and suspect I will never get a call back. Incredibly poor service JustFlowers.

I ordered a sympathy plant for my neighbors who lost their mother. I was ill and not able to attend the services so I thought I would send them this plant to show I was thinking of them during their time of sorrow. I ordered on February 14th and received a confirmation that the plant would be delivered the same day by 9:00PM. I emailed the company on February 17th and have yet to receive a response. I have called 3 times and have waited more than 45 minutes each time for someone to come to the phone.

I recently ordered Valentine's Day flowers for my girlfriend, they were never delivered and any attempts to find out what was going on were met with being put on hold or the "we're looking into it and let you know" line. 5 days later I called and finally talked to a human being who informed me that they would refund my money. Anyone I talked to was hard to understand and at times downright rude. Lesson learned. I'll do business locally from now on.

My Husband ordered flowers for me to be delivered Valentine's Day. Flowers were NEVER delivered. Several calls and messages were left but we never received a response. When we finally spoke to a customer service representative we were told the florist stated the flowers were delivered and a bogus time was given. We were told that they would contact the florist to verify the delivery. We contacted the company and waited on hold for over 30 minutes to be told that they needed to verify the flowers were delivered. I am appalled that a florist and this company have walked away with $125 and failed to provide the promised goods. To add insult to injury they are now refusing to provide a refund for the flowers that they DID NOT DELIVER! I will be filing a formal complaint with the BBB and I contacted my bank and placed a fraud claim on my card for this company.

I ordered flowers to be delivered the day before Valentine's Day and not only did the company fail to provide what I paid for, they provided me no discount or recourse and forced me to reschedule the shipment to the following Monday which they also failed to deliver. It would have been better to buy flowers from a reputable florist and send them myself at this point, and cheaper. I'm an active duty soldier and it meant a lot to me that I might have been able to send my loved one this delivery and this company willfully stole my money and did not provide the service they promised.

I ordered $250.00 of flowers from these con artists on 2-13-20. As of today, they have not delivered. They reached out to me today (2-17-20) and told me that they are going to deliver my wife’s flowers tomorrow, but I need to pay an additional $15.00. The nerve to ask for more money to deliver Valentine’s Day flowers 5 days late. I will never use this company again and will tell this story to anyone who will listen.

I was going to get write a rather large review however, after reading all the reviews they all covered everything I was going to say. There is no customer service. They only thing they are good at is taking your money. Do yourself a big favor and find another company, seriously. I only wished I would have read these reviews before using them. If I could give them minus 5 stars that would be how I would rate them.

I ordered same day delivery in the morning and was guaranteed a delivery by 9pm. I tried calling to confirm the order and was on hold for over an hour. When the flowers didn't arrive as promised I was on hold for another hour. I then sent an email and absolutely no response. After sending another email to cancel and get a refund three days later, the flowers were delivered and looked wilted and terrible. Not sure if I'll ever get that refund and I still haven't gotten a single response. DO NOT order from this site!

I ordered flowers for my mother for Valentine's Days. The order was charged and shipped. HOWEVER, the company charged me for another item WITHOUT MY CONSENT on a completely different order number. When I received the email for additional order there was not even a shipping address. My question is how did they even get my credit card info to charge my card again. You have to manually enter it which I did correctly for my first order. I have been calling this company since 02/16/2020, left over 10 voicemails and emails and no response whatsoever. I honestly can't even give this place a 1 star because their customer service is HORRIBLE. DO NOT ORDER FROM HERE! It is a complete SCAM!

I placed an order (**) for the bouquet on Valentine's day and it showed same day delivery. After a while, I received an automated message saying it can't be delivered on the same day but the next day. However, the order didn't arrive even on the next day neither on Sunday. I tried reaching customer care a number of times but all in vain. Dropped several emails and messages on site but no response yet. I'm tired of sitting on this issue for three long days. I want my money to be refunded immediately.

In looking to send flowers to me at my job on Valentine's Day, my sweetheart, found Just Flowers. He asked the customer service representative to make sure the flowers were delivered before 2 pm on 02/14/2020 because that's the time I got off work. He gave them his telephone number and my number to call if there was a problem. Well Valentine's day came and no flowers ever came and no phone call. I even went back to my job on the 14th before 5 pm to make sure if it had been delivered.

Money part resolved, customer service would make it complete package.

Updated on 02/19/2020: My response 2/17/20: Verifying? No response. The flowers weren’t delivered. Please start the refund process. Today still nothing. This is ridiculous!

Spent over 150 dollars on Valentine’s Day flowers for them not to be delivered on Valentine’s Day. My husband is overseas right now in the military so he couldn’t handle it and ask me to get them refunded or taken back. They wouldn’t work with me until I said I had POA and then still wouldn’t refund me “because they sent out an email saying that they might not arrive” on the day they were guaranteed to be delivered. Why overprice flowers so much for a special day and then then not get them on that day. To say the least I will never be using this site again along with my husband and everyone in his unit. Extremely disappointed. P.S. I spend the whole day on hold for nothing. They have a horrible customer service line.

One star is not low enough, and I see from all the other negative reviews I am not alone. I only wish I had seen this site before ordering from this company. I ordered a gift arrangement for Valentine's Day and a balloon sent to my own home, over $100. Never arrived and quite spoiled my day, causing me to run out to the grocery store for a quick down and dirty arrangement and a balloon to bring to the host of a party that evening. Next day instead of the flowers and balloon, credit and apology. I receive an email confirming my flowers have been delivered, they have not.

My fiance placed an order on February 14th at 0951, hours before the stated cut off time for same day delivery on Valentine's Day. Per several of the company's disclaimers, the floral arrangement was “guaranteed" to arrive on Valentine’s Day. Also noted in their disclaimers, it clearly says that delivery hours are extended on such holidays, specifically until 9pm for Valentine's Day. Not only was the arrangement not received on Valentine’s Day, but my fiance received an email at 8pm 2/14 stating that the arrangement would not be delivered on such day, which obviously is before supposed end of day of 9pm. Not only did we not receive the arrangement, but we cancelled our dinner arrangements in an effort to be at the house in the event that the arrangement was delivered because your disclaimer again said GUARANTEED delivery.

We ordered flowers for my wife for Valentine's day on Feb 7th. Order number **. Promised Delivery on the 14th. Total was in excess of $200. We got an email late on 14th saying sorry, but can't make the delivery on the 14th. Promised delivery on the 15th (today). No show and no email. Like I said, horrific. I called 5 times, each call on hold for 12 minutes prior to getting a voicemail box. I never got to a human (and aren't you actually a call center? Seems like a call center answers calls....) Sent cancellation of the order, no response. At this point we just want a refund.

As stated by many others reviewing this company they are a joke. They take your order, don’t deliver and then have a litany of excuses and zero answers. Save your time and money by shopping elsewhere.

0 stars. I wish I could leave 0 stars. DO NOT USE THIS SERVICE. I ordered same-day delivery and received an email 3 hours later that the order could not be processed would be delayed until the next business day. I ordered on Friday, meaning the next business day would be on Monday (too late for what I wanted the flowers for).

In looking to send my wife flowers to her job on Valentine's eve I researched different sites and if Valentine's Day delivery was possible before ordering. JustFlowers was offering select bouquets and products available for Valentine's day delivery even saying same day delivery. I ordered mine the evening before. Valentine's day comes and I very early made attempts to confirm that my order was indeed going to deliver and being that it was at her job getting there in a timely fashion (before she leaves 5pm]. The order tracking on the website does NOT work so that is totally useless.

If I could give 0 stars I would. I spent 241 dollars flowers that did not get delivered. My order number is **. Speaking with customer service and supposedly a manager they stated they attempted delivery but no one was there. They have 1 problem - it’s a place a business where they guaranteed delivery by 5pm. Not only was the recipient there so were several, several co-workers who witnessed there was no delivery. I was told there are no refunds and they will deliver Monday.

I've tried this website twice, and had an awful experience both times. They will take your money on a holiday knowing very well they can't deliver on it, then send an email the day of or the day after saying sorry they can't deliver on their promise. Not only that, but the flowers (once they arrive) are NOT attractive and you can find better flowers on the side of the road for a fraction of the price. The customer service is unprofessional and I simply do NOT recommend using them.

I ordered flowers on February 14 (yesterday), to be delivered to my grandmother for Valentine's Day. I saw on their website that they had good ratings and that they would deliver it to her on the same day guaranteed. I paid OVER $120 for a bouquet, and they never even emailed me about confirmation. Around 8:00 pm EST, I received a call from an unknown number saying that they weren't able to deliver the flowers. I called their phone service over 5 TIMES and emailed them twice about the issue and I haven't been able to get in contact with a real person since last night. This company is ripping people off, using false information to "sell" their products, and has overall horrible customer service and a horrible company. I don't want anything to do with this company anymore. I want my order CANCELED and a FULL REFUND, otherwise I will have no option but to call my lawyer and take legal action.

Please be aware before purchasing from this company, it’s a total scam. I ordered a dozen roses and several balloons on Feb 13th to be delivered on the 14, to say the least, nothing was delivered. I’ve called over 10 times and revived no answer. I’ve also emailed them twice with no response. Whatever you do, save your time and money and never purchase anything from this company, the only thing you’ll receive is a headache. This is the worst experience I’ve ever had with a company. It’s the next day and I have already called 3 times and can’t get anyone on the line. I will be filling a complaint with the BBB and disputing this on my card. I also will be taking further action.

If I could give Justflowers less than one star, then I would. I ordered a dozen roses and a balloon to be delivered to my girlfriend for Valentine's Day. The order was never delivered. I called customer service 7 times and was never connected to a real person. I was prompted to leave a message and they would contact the local florist for me. I received a call from them around 10 pm EST. The customer service agent said she was calling about order **. I told her that was not my order number. I tried to give her the correct order number. She began stammering incoherently, said wrong number and hung up on me. What is wrong with this company? Terrible customer service. Stay away from this company!!! They ruined Valentine's Day for my girlfriend, charged my credit card a ridiculous amount of money, and nothing was delivered. Worst experience ever!

They advertise on Google the guarantee deliver for Valentine's day. What a big scam. They stole over 130 dollars from me and keep using unscrupulous tactics to avoid refunding your money even though you never received their flowers. If you in the mood to feel raped and violated and just have money to throw out the window then by all means this is the company for you. Apparently I am not the only person they violated because all their reviews read like rehearsed script. That is because they pull the same scam on everyone they rip off. The overwhelming one star rating does not lie.

Ordered a floral arrangement for my mother’s funeral. What I ordered and what I received was not at all close! The arrangement was cheap and poorly done and quite embarrassing to say the least. When I contacted them I sent pictures to show the poor quality and had to deal with at least 7 different people before a manager was involved. I requested half of my money back and requested the florist info that did my arrangement. They refused to give me the info or my refund and found numerous ridiculous reasons to justify the horrible arrangement. I filed a complaint with the Better Business Bureau of San Jose Ca. Which I suggest all of you do who have been scammed by this company. How they remain in business is beyond me with how they respond to customers and stand behind their false advertising and policies. Do not use this company!!!

I ordered flowers this morning for my wife and never received e-mail confirmation or the flowers and it’s after 8pm!! Keep your flowers, I contacted my credit card company to dispute! Want my money back!

They finally delivered my flowers 3 days late. Still never got a confirmation call or order number. Still would not recommend using this company especially for important events during busy times.

I ordered from you because you advertised same day delivery, I past my order at 9:00am est time. At 6:35pm I get a call from a computer that you could not deliver today like ad said. I would like my money back and will never use you again and plan to get you a bad rating online for false advertisement. When trying to call you only get computer.

I've been calling for over 8 hours to get a status on some flowers that I was supposed to have delivered for Valentine's Day. You cannot get ahold of anyone Nor can you Fill out a form online or even create an account. At this point, I just want my money back. They ruined my day.

This was by far some of the worst customer experience I've ever experienced. I’ve called three different numbers since this morning and no one answer! I emailed asking about my order status. NOTHING! Never got a delivery confirmation and flowers were not delivered. I ordered flowers to be delivered the same day and I paid $116.47 and my fiancé got nothing. I want a full refund!

I have multiple email accounts with JustFlowers as there are a combination of personal and professional emails that have been used with them. My small business stopped working with them professionally in roughly 2014. All told I have had well over 600 emails in total from them over the last several years and have utilized phone calls, email unsubscribes and web unsubscribe systems. They don't work.

Updated on 02/14/2020: Was so happy to get quick response from Just Flowers that they had removed my email address from their mailing list - “unsubscribed” me!...and then I was checking my emails aaand, you guessed it, another one came from them after they had “removed” me. I truly do not understand how a company can operate this way!

I ordered the biggest bouquet of flowers with I believe star gazer lilies for a funeral. The flowers were very small bouquet with only 2 of the lilies. I complained and they added a couple lilies. Looked nothing like their ad. I would never ever order from them again and would give them 0 stars. Once you order you can't get them to unsubscribe you. I have filed 5-6 complaints about it but I still get their emails. When I called to complain about the continued emails they put me on hold for 10 minutes and hung up on me. Another thing is good luck. Getting a person you can understand.

They didn't deliver anything on the day promised, then sent a substitution notification a day after the promised delivery date. I tried using the email support channel per their notification, but never got a response. Eventually I was able to cancel the order through direct online support, days after promised delivery which never happened.

I order a lot for my mom who lives in Nevada. I ordered my arrangement and was guaranteed same day delivery. They called me twice that day and the last time was to apologize and say it would be the next day. The next day I get a call apologizing that it's going to be 2 more days. Told them to cancel order. Waited over an hour for call from manager to get my money back but of course never got that call. I had to call them back. They just promise you what you want to hear then do what they want. DON'T ORDER FROM THEM! YOU WILL BE DISAPPOINTED. Wonder how long it will take them to get me my refund????

Just Flowers attempted to deliver flowers for my wife, via an undisclosed local 'florist', that was not the size nor the arrangement I ordered. I ordered the premium arrangement of "Blue Horizon" and what was sent was a tiny arrangement of something else. Even the delivery man laughed when I told him "that's not what I spent a $100 on." He knew it was a rip-off. I of course refused delivery. Just Flowers Customer service said it was "close enough" to what I ordered and wouldn't refund my payment. Now I've got to get the bank involved. STAY AWAY FROM JUST FLOWERS!!!

Order flowers for my Mother in law birthday. They were nothing like I ordered. Not even close. Ugly thrown together. Not what I paid for. Get a 5 dollar credit and I told customer service I want a new arrangement for her what I pay for. "That's up to the Florist." What? Waiting to hear back if they are going to try to please the customer. Me doubt I never ever use this place again.

This was by far some of the worst customer experience I've ever experienced. I sent them photos of the product online compared to the one I received. The vase was the size of a beer mug and not even close to the one online and the bouquet was clearly missing flowers because a color was completely missing. Refused to refund because they told me they called the florist and the florist said it was close. Hung up on me because they were arguing with me saying that they are florists also and that the product I received was on target with amount I paid. To completely embarrass me on my anniversary and not even consider refunding me for my purchase was pathetic and some of the most unprofessional customer service I've ever experienced. Will never use again and I would never recommend this company to anyone. The manager was a know it all also and hung up on me.

If you are looking at ordering from this company, please think twice. We ordered flowers for a funeral and spoke to a representative to ensure we got the flowers we wanted. Flowers arrived and were completely different and did not look like an $86 arrangement. In this time of mourning they are giving us the runaround about trying to get in touch with the shop (we already sent them photos) and about how they can make substitutions. We have disputed it with our credit card. After reading all their BBB and Consumer Affairs complaints that seems to be the best course of action. What a scam company with poor customer service.

We bought our new home 6 months ago and got our new phone number 5 months ago. For the past 5 months I have repeatedly asked them to stop calling my house. They still call. Customer service is a joke.

The flowers were beautiful and delivered on time! Very happy with their service! They had a lot of bad reviews so I was worried but everything was wonderful and just as I ordered. I will be using them again. With no problem.

I ordered a flower arrangement for a viewing and funeral on Thursday, two days before the funeral. Received a call on Saturday AFTER the funeral telling me they hadn’t filled the order. Will not refund my money until I talk to a supervisor! No explanation. Now I have to put a stop payment on my credit card.

Buyer Beware: Don’t order from Justflowers.com. Thanks. Ordered for delivery on 12/20 for my Mom-in-law’s birthday. Never got a delivery confirmation and flowers were not delivered. First time I called, CS agent I could barely understand her. She agreed that there was no confirmation. She told me she would issue refund. I never got refund. I had to call back and send an email asking where my refund is. They are telling me they have to investigate. Now they are changing story and saying it was delivered. Person wasn’t home and it was left at door. I said that’s a lie as they would have had to leave at front desk at the gated apt complex. Now they are harassing my Mom-in-law with phone calls asking her about delivery.

Simply put, this company fails to deliver. Flower delivered 2 weeks late, and the quality in no way matches how they present it on their website. They put up good-looking photos on their website but just subcontract the customer's order to a local flower shop, whom they have zero control over. The local flower shop does not deliver what you expect, by the time you expect. It's like buying a $20 flower via an online reseller for $100. JUST DON'T DO IT.

Total failure. I set up a delivery to my friend for her 90th birthday with more than 24 hours notice. At 4:00pm on the day of delivery they call: can't find the address. I give the right address and they say will deliver today. THREE HOURS LATER, I get a message that there's a problem and I need to authorize an additional $40, please call. When I call back, they say they can't deliver the flowers today and want to deliver tomorrow with a $15 credit. The flowers were to be delivered on the actual birthday since my friend's husband died and her 90th birthday party wasn't until the weekend. Delivery the next day defeats the whole purpose. Total fail. I'll take a gift to the party. Talk about letting somebody down. I'll never use them again.

Updated on 01/03/2020: Needed to update since they’re trying to make me look like a fool. I have it in my call log. I called them at 11:32 am, 4:24 pm, 7:45 pm, and 9:34 pm. They advertise that their hours are 24/7, so to respond “you called after hours” is crap! Yes, I understand a florist has hours, but a responsible florist wouldn’t go home until all of the orders (especially the ones that were guaranteed to arrive the same day) were completed. So, if JustFlowers is going to try to shift the blame over to the florist, I’d recommend not working with florists like that or just not accepting orders that can’t be fulfilled.

JustFlowers had my order delivered to the WRONG PERSON at the WRONG ADDRESS and would NOT make it right!! They said there was nothing that could be done once an order was delivered!! They said they would credit me $10 for my inconvenience but my friend STILL didn’t receive the plant dish I ordered for her!! What’s up with that?!! I can’t afford to send another one nor should I have to pay for another one!! Thanks JustFlowers!! You weren’t supposed to process my order until I called you back with ALL the information! You can’t even follow instructions!!??

Update: I just received a call back from customer services as I had documented here I was unhappy. Basically, the vase was smaller than on the site, so less flowers, they told me it was Christmas Eve so the wholesalers charge more for flowers and so that is why I got less flowers. I also got told, over a 40 minute conversation call back from them, in her 20 years as a florist, no one gives out flower food, "it is just not the industry standard anymore". I was told that the fact that the greeting stick was empty, the lazy florist could not even bother to tear it off and put it on. Well is it really a big deal. I was told that in the on line picture the flowers have a disclaimer, that it might be different, that is less flowers on bust times.

Ordered on 12/27 for 12/30. Charged my card and did not process the order for my mom's 75th birthday. Neither of the 2 reps offered to make it right but kept blaming me. Why charge my card if the order is not processed? If you see there is a problem, why not call me to correct it? Disgusting customer service!!

I placed two identical orders for “All Is Beautiful” centerpieces item number 4989 on 12/6/19 to be delivered on 12/23/19. One delivery to a NY address was made on 12/23/19 but it was the wrong flower arrangement. The arrangement delivered was not even close to the arrangement that was ordered. The second delivery to a FL address was never made on 12/23/19. The business was contacted by phone on 12/26/19 and spoke to a customer service representative. I received assurances that the correct arrangement would be delivered on 12/27/19 to the NY address and that a delivery would also be made to the FL address. Both of these statements were lies.

I received the refund. Thank you.

I sent flowers to a colleague for her birthday. I scheduled the delivery a couple weeks in advance. They didn’t deliver. I got an email saying sorry, can they reschedule. We didn’t have bad weather. There was no excuse. I let them reschedule it to the next day. They didn’t deliver. I cancelled my order after waiting for them to answer my phone call for 40 minutes.

This picture is what you get from Just Flowers for $50. As you can see it is a total rip off. I placed two orders for $50 each and had to apologize to the people they were sent to for the lousy bouquets.

I ordered a Traditional Snowman Tower Gift Box to be delivered on December 24, 2019. The product delivered was a large COOKIE that had HAPPY EASTER written in frosting. I called JustFlowers.com on December 24 and received a voicemail message that due to high calls I would be transferred to Voicemail. When I was transferred to Voicemail a recorded message said the Voicemail box was full and. It accepting any more messages.

Ordered a Christmas centerpiece to be delivered Christmas Eve, having paid extra for Express delivery and handling charge. Received a confirmation email stating the order would be delivered within four hours. Received a second email within 30 minutes of ordering stating that my order was being prepared and would go out for delivery soon. Next email came five hours later stating that the order would not be delivered that day and would instead be delivered the next available day.

Ordered floral table centerpiece almost a week in advance. Needed to change the card, so called the florist direct using number all over the internet. Got a locksmith - and a cranky one to boot. Florist called recipient the day of delivery and said it would be the next day before they could be delivered. Then delivered something with half the flowers, lots of filler and pinecones, and no candle as a centerpiece. Very disappointed with the flowers and the transaction in general. Will not use again.

I ordered flowers from Just Flowers for 12 year old grand daughter's birthday, They asked me to upgrade and I did. I also added a birthday balloon, and a box of chocolates I included a special message.. She received a message written on the back of an office 3 x 5 index card, no balloon, the smallest box of chocolates a 3 pink roses. At 654 pm on her birthday when I put delivery time 1pm. Be aware I ordered 5 days prior. Company response: this falls within our policy, offered me 10 dollars off the next order. I sent pictures as well.

I placed an order at 7:54 am on Dec 24 for a Christmas Floral & Candle Centerpiece for $88. They advertise that they are committed to delivering important emotional sentiments ON TIME!!! "At JUSTFLOWERS.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible." They notified me at 5:30 pm that they were sorry & were unable to deliver my arrangement but would deliver it on Dec 26 instead. This was for a special friend going through cancer treatment. Delivering a Christmas arrangement the day after Christmas when all of the family festivities are over is UNACCEPTABLE! You made me appear as though I didn’t care & forgot to send a gift. They offered nothing in return for their mistake. If they couldn’t deliver today, why didn’t they notify me sooner so I could make other arrangements? Next time, I’ll skip the middleman & order directly from a local florist.

I had ordered funeral flowers for my cousin's memorial service 5 days before the funeral from Justflowers.com. I was told the flowers would be delivered to the church 2 hours before the service started. I was contacted ONE HOUR before service time & told that I'd have to pay an additional $25.00 for the flowers to be delivered to the church! The flowers were not even made-up & ready to be delivered by the time they called me for more money. DO NOT trust Justflowers.com! We ended-up having to cancel the order with no flowers being present for the memorial service from the (out of town) family! They are the absolute WORST florist service for out of town orders!! I give Justflowers a MINUS ONE THOUSAND for a review! ATROCIOUS!!

I ordered flowers that were to be delivered same day, this did not happen. I had to call twice before my flowers were delivered the next day. My daughter received the flowers, sent me a picture and I the flowers were nothing compared to what I had ordered. I called and was told I could get a $10.00 refund, you have to be kidding me, the flowers she received looked like they were thrown together. Do not use this service. SCAM.