JustFlowers.com Reviews

Updated on 05/17/2019: I cannot believe they called me this morning to tell me that the flowers were delivered earlier in the day when they were not. We specifically checked up until 7:30 p.M. And there was no delivery which prompted my final email to cancel the order. Today, 5 days later, they want to redeliver them because their policy is not to refund the monies. In addition, the flowers died the day after and I posted a pic of the flowers. If they are reading this email, please stop calling me and emailing me with no resolution to this issue. I want my money back, no re-deliveries please. You are continuously harassing me by phone and email only to cause more distress. I am 65 years old. Stop!!! They originally offered me $15 for my "distress" and not are continuously harassing me with phone calls and emails with incorrect info about the delivery and stating their policy is to redeliver flowers - no refunds! This company should be under investigation.

I ordered a bouquet for Mother's Day and it was never delivered. I've called multiple times, filled out the online inquiry form multiple times and emailed. No response! Of course, my card was charged with no problem! Do not use them!

Wow, not alone in a Mother's Day disappointment. It's Mother's Day for crying out loud - an important day for a flower delivery place to get right. Called several times without getting through and submitted several inquiries on their website with no resolution. No customer service at all. It is Wednesday with no flowers. Scam.

My order number is **. I ordered flowers on Saturday May 11 and haven't yet received them. I no longer want the flowers, but would like a full refund of my $105. I have called customer service several times since Sunday and haven't been able to get a real person on the line. After holding for a customer representative for several minutes you are transferred to a voice mail to leave a message. I have done this numerous times to no avail. I have also written two emails about this problem that has gone unanswered. Today I chose the option to order flowers so I could get a real person on the line. When I explained my problem, I was told it was not her department that I would have to call customer service. I asked to be transferred and was refused. I asked to speak to her supervisor and was put on hold for 9 minutes only to be hung up on. Don't waste your money.

AWFUL - NEVER USE AGAIN. My order for my mom was supposed to be delivered on Mother’s Day. If unable then Monday. It has taken me 3 days to contact these people to find out where her plants are. They finally tell me today on day 3 that THEY cancelled my order. With no call, no refund nothing to me until I told them to refund me. This place is a joke, they just want your money.

I ordered flowers on May 11th to be delivered for Mother's Day and got charged $99 but the flowers never arrived. I called 5 times and left 5 messages on Mother's Day and also the day after and never got a response. It's May 15th and have not heard anything from this joke of a company. Avoid them at all costs...

Promised same day delivery of flowers in Hawaii on the island of Oahu. Did not deliver and sent me an email stating they would "reschedule for next available delivery day". Never said whether that would be the next day or 10 years from now. Never offered any sort of compensation for their failure to live up to promise. Exchanges 3 emails with them asking for specific day and they always replied with "next available delivery day". 4 days after Mother's Day they sent me an email stating they were not able to fulfill the order and would issue me a full refund. That's it. HORRIBLE, HORRIBLE company and customer service. DO NOT USE!

I ordered flowers to be delivered for Mother's Day. I informed my mother that she would be receiving something that day. The flowers never arrived. Now that I'm trying to get in touch with customer service, its proven impossible. I've sent emails and placed numerous calls. No response. I've been charged on my credit card and would like a refund.

I ordered flowers for Mother's Day. They guaranteed Sunday delivery, however the order never got there. I got a very generic e-mail saying they were sorry and would get the flowers to her the "next available day"... I'm not sure if they're only available once a week but it is now Wednesday and still no flowers. I have e-mailed and called and left voicemails to no prevail. My mother STILL does not have her flowers and I feel very disappointed because they were the only thing I sent her. They were a few dollars short of $100. I am not sure if I will even get my money back at this point. COMPLETE SCAM. Based off of the other reviews I have read, they are stealing from their customers and I am not sure if any of us will hear back. Go with ANYONE else other than JustFlowers.

I ordered flowers to be delivered for Mother's Day to my mom, $95.00. They never made it. Now days later still have no word on where the flowers are and my money has been taken. I have tried multiple times to contact the company but it is a automated machine that disconnects and no one ever to talk to. I feel that I was scammed. I feel bad that my mom didn't get the flowers I sent for her and and am mad that this company has not tried to take care of the situation.

Don’t ever purchase from here. Unfortunately I did not read the reviews first. No one gets their flowers or else they get delivered super late and are ugly. I ordered a 70 dollar arrangement and it never showed up to my mom. She got no flowers for Mother’s Day. This is so messed up. I’m going to call every news station I can to get this site exposed. I’m also going to take it to social media and make it viral. These people are rip offs and don’t even refund for their mistakes. They do not care about their customers.

I see I’m not the only person who was affected on Mother’s Day. I placed an order for flowers for my grandmother's birthday to be delivered on Sunday. It’s now Wednesday and NO FLOWERS! I have call several times a day since Sunday night when they were not delivered and I have also emailed. I have received NO CORRESPONDENCE!! I am disgusted by the lack of customer service and professionalism. Never never never buying from or recommending them. I expect a full refund and flowers still sent. This is completely unacceptable.

Purchased Mother's Day flowers for same day delivery in Portland, Oregon on 5/11 around 9am EST by phone. Diverted to a call center where person hardly and badly spoke English. Ordered a bouquet from website catalog listed for $89 including same day delivery. Was given order # and phone # and told to push option #3 for any issues. I was also told that a confirmatory email would arrive shortly. No email but immediate charge on my Amex credit card for $108 despite $89 cost (including upgrades for larger bouquet).

I ordered an arrangement for my wife to have for Mother’s Day. The flowers came but they were in very poor condition and nothing like the picture. The arrangement wasn’t cheap either. I could’ve done a lot better at Publix for $10. When I called and emailed them pictures, they offered me $10 back. This is the second time they have burned me and I’m done with them. I wish there was zero stars. I could give them that.

I had the same horrible experience from Mother’s Day 2019 as many are reporting - flowers never delivered, couldn’t get through to get status and when I did they kept saying they would be delivered the “next available day.” That could go on indefinitely and they weren’t offering to refund the premium price paid for holiday delivery. I was able to get a refund by opening a dispute with PayPal. If you didn’t pay through PayPal, your credit card company should also file a dispute and help you get your money back. Not delivering when the date was open to schedule, pulling this ‘next available day’ policy language and applying it as a norm instead of in the event of a major extenuating circumstance are unfair and deceptive trade practices. I hope others are going out to ftc.gov and filing a consumer complaint like I did.

I ordered a $120 bouquet for my mom to be delivered on Mother's Day. I was charged in full and the flowers were never delivered. I called customer service multiple times and was left on hold for 20 minutes before being told to enter my order number, which I did, after which I was disconnected each time. I then got an automated call on Monday saying the flowers would be delivered that day. They weren't. Same thing happened on Tuesday. Still no flowers. My mother works from home and she has been there all day every day, not to mention she has a camera doorbell. There have been no attempted deliveries.

Worst customer service ever! I ordered flowers to be delivered on Monday 5/13. I never received the email receipt however my card was charged and I have an order number that was given to me. I have called MULTIPLE times and never able to reach a real person. I even hit number 1 to “place an order” however they are not accepting phone orders at this time. I have emailed them with no return email. This is very very frustrating being on the phone waiting for a person to pick up and being disconnected or sent to voicemail. I will never ever use this company ever again.

Flowers were to arrive 5 days ago, still nothing, but they took my money out of my account. There are over 1,000 bad reviews on this company and over 800 complaints to the BBB. I want my money back! READ REVIEWS BEFORE YOU ORDER FROM THIS COMPANY.

Order placed on Saturday for Mother's Day delivery of flowers. No delivery. Tried to call company and was placed on hold for long time. Submitted inquiry on website twice and received email that delivery would take place next day yet this never occurred. Called JustFlowers again on Wednesday the 15th and requested refund. I was placed on hold and as I am writing this I am still on hold 1 hour and 10 minutes later. I feel this is a scam and flowers were never going to be delivered and the intent is to leave folks on hold until they give up. Was charged $69.23 and order number is **. Not sure how this company is in business as seems are taking money and not providing any service. I will continue to stay on hold a little while but doubt anyone will talk to me. Will follow up with my bank to place fraud to get charges reversed.

I gave JustFlowers.com a 1 star, only because nothing lower was available. I ordered Mother's Day flowers for my wife, who was out of town with a relative that had surgery and wasn't going to be home for Mother's Day and the website said they would be delivered on Mother's Day as requested. My wife never received them and yesterday, when I called to finally cancel the order after I saw the flowers were charged to my AMEX, I was told they had no record of my order. I attempted to explain to the CSR, that I had already been charged for the order and that they weren't delivered. I was again told they had no record of my order. I contacted AMEX and disputed the charges and got a refund.

I ordered flowers for my mother and was told they will be delivered on Mother’s Day. The flowers did not arrive until yesterday in the evening. I paid extra to guarantee deliver on time. The flowers that arrived was not the flowers that we picked out to be delivered. They look like from the picture my sister sent me was some old flowers that already started dying. I have been calling since last night to get a refund and no one answers and will return your call. I am advising all my Military brothers & sisters not to use this company to send anything to your love ones.

I ordered flowers for Mother's Day. Flowers arrived with numerous stems already past prime, The entire arrangement was thrown out within 24 hours. The arrangement was not at all like pictured. Cheaper flowers were substituted with lots of fillers. I've since tried to contact customer service 5 times and no response via phone or email. Never again.

I placed an order for Mother’s day as well. Ordered Saturday for Sunday now it’s tuesday. No refund, no verified reschedule date. This company is a SCAM. I was contacted by customer service with a very generic reply saying that they would reschedule ASAP. I never got an actual date and I cannot track my order. Again, a legitimate scam. I feel cheated and robbed.

Ordered flowers on Sat for Sunday (Mother’s Day delivery). I knew I was late in getting this ordered but they accepted the order. After everything I paid about $88 ($19 shipping and handling). My Mom didn’t get her flowers on Mother’s Day. After several calls (all disconnected when entering order number) I decided to email. They referenced some policy making it ok and offered (1 email $15 back, another email $10 back). That doesn’t even cover the shipping and handling I paid for expedited shipping. Mom got her flowers Monday (I look like a bum).

I ordered flowers to deliver on Mother's Day. Paid the extra delivery fee. They sent an email on Monday saying they were unable to deliver on Sunday and would deliver the next day. It is now Wed and no flowers have been delivered. They also have not responded to the 3 emails I have sent. When you call customer service, you are on hold to speak to someone for 15 min only to be sent to a voicemail. This website is a SCAM. Do NOT use them!

Horrible experience! Ordered flowers for my mother in law for Saturday delivery. It’s now Tuesday night and they have yet to be delivered. I have called and called and nobody answers the phone. I’ve left messages and nobody returns the call. The only thing they do is repeatedly send an email that says how sorry they are and they’ll attempt the next business day delivery. Oh.... and they’ll send an apology note. I don’t want an apology note. I want my money back! This is a scam! Don’t fall into this trap! If I could give zero stars I would!

I ordered flowers from Just Flowers last week to be delivered to my mother last Saturday. The flowers were never delivered. I called the Just Flowers customer service line and could not get in touch with a human being. I called the order line and was promptly was greeted by a human who was not able to help me because she was only trained to take credit card information for flowers that will not be delivered. At this point I just want my $99.47 refunded to my credit card. I sent an email to the Just Flowers email address yesterday but have still not received a response and probably will not. I will never do business with this company again because it is apparently a scam.

Wish I had checked this site prior to ordering. I ordered flowers for Mother’s Day delivery last Sunday. It’s Tuesday at 10:00 pm and the flowers still have not arrived. Order no. **. Rep said they would need to talk to florist before issuing a refund, then disconnect the call. Called back and second rep said they were delivered and wanted me to hold while they called the recipient to confirm. Really? This company is a scam. Stay away!

I ordered an arrangement to be sent to my 88 year old mother in honor of Mother's Day. I was very disappointed whenever I saw the arrangement. The flower arrangement had mostly greenery with a few flowers. I fully understood that substitutions might have been necessary but this was not a $48.99 arrangement nor did it resemble, in the least, the flower I thought I was purchasing and sending to my mother. I gave the review one star because the flower was delivered on time.

I ordered flowers for Mother’s Day and paid around $140. Per my confirmation email, they would be delivered on Mother’s Day. When I got no acknowledgment by Monday, I started to wonder if they got delivered. I then received a robocall stating they were “unable” to deliver my order and would deliver them the next day. I took this to mean that no one was home to sign for them.

Well I see I’m not the only one that got scammed for Mother’s Day. I ordered flowers for Mother’s Day for my grandmother and they were never delivered. I tried calling customer service and was told to leave a voicemail due to the high volume of calls (I wonder why). I emailed them... no response back. I tried to look at my order online. I hit submit and nothing. I have disputed the charge with my credit card and will hopefully get my money back. Will never do business with them again and will tell any and everyone I know to BEWARE! Horrible company!

I ordered my flower delivery for Sunday May 12th and they were not delivered. I went to the website hoping for tracking possibilities but there were none. I received an automated email saying they would be delivered on the “next available day”. I received another email on Monday saying the same thing followed by an automated phone call on Monday night saying they would be delivered on the next business day. They were FINALLY delivered tonight Tuesday 5/14/19 at 7:15pm and the color scheme isn’t even the same as what I ordered. Also, the note is handwritten and illegible.

My daughter-in-law in the U.K. ordered flowers for me to be delivered on Saturday for Mother's Day and now it is Tuesday and the flowers have not arrived. Both yesterday and today I called and left a messages and have gone on line and sent a message - with the order number and my contact information - and have not heard from the company. Based on the previous reviews, I believe this company is a scammer.

Ordered flowers for my mom on Saturday for a Sunday Mother's Day delivery. It's now Tuesday and they still have not delivered them. No human will take my call. I've been disconnected multiple times. Would not recommend this company at all. I'll never use them again.

I paid $80 to have flowers delivered to my mom on Mother’s day and they did not complete the order on Mother’s day. They sent an email saying they would deliver the next day and they never did. Terrible customer service.

I placed an order Friday night before mother’s day for flowers to be delivered to my mom May 12. I was billed $72.69, but the flowers were never delivered. I contacted customer service, but they did not respond.

Ordered for Mother's Day and it's Tuesday with no delivery. Customer says she can't refund and not let me talk to a supervisor. Then left me on hold with the worst music ever. Do not order from these scumbags!!!

This website is a scam! Buyer beware!! I purchased same day delivery flowers for my mother in SLC to be delivered to her hospital room after she had a stroke. I paid for same day delivery and received an order confirmation. She never received the flowers. She didn't receive them the next day. I tried to call customer service 4 times and was never able to reach a live person. I left multiple messages and emails and finally received an email 2 days later saying: apologies for not be able to deliver. It said they would deliver next day, but by then my mother would be discharged. I tried calling and emailing again to change the delivery address but never got a response. I called 4 days later to get a refund but never heard back. Eventually I contacted my credit card company to have the charges reversed. I wouldn't be surprised if this website is a scam/phishing site to steal credit card info. TERRIBLE EXPERIENCE!!!!

Worst online company ever dealt with. They charged my card and never delivered the flowers on time but tried to deliver 4 days later. Never use this company. After talking to the company They said it is my problem not their's. Very rude and very unprofessional.

I'm writing because I'm disappointed in the flowers that were delivered to my sister in law. I ordered the PREMIUM size and what she received does not look premium, at all! It looks like something I picked up at the grocery store. Actually, some grocery stores have nicer arrangements for less. If I didn't live so far from her, I would have preferred to have gotten her the grocery store ones. The arrangement should have had a lot more flowers. It was absolutely NOT the Premium arrangement. It was, at best, the standard one. All they said was "sorry you weren't happy. We feel they were enough." I wish I could post pictures.

I ordered flowers for both my Mother and Mother in-law over the weekend and they were guaranteed to be delivered on Sunday. I spent nearly $200. It's Tuesday and they have still not arrived. My Mother in-law said someone came to her house yesterday evening but then said he didn't have the flowers on his delivery truck. I'm so frustrated now. I've been trying to call their support for hours and cannot get anyone. Not to mention I was never emailed any type of confirmation including the order number. I just want my money back at this point and it would be decent if someone could call me back or let me know what happened or what is going on. I am currently President of a software Company and our support reps would never treat our customers like this. Very, very disappointing.

I purchased flowers to be delivered on Saturday. They told me there is a possibility that a they would not be delivered till Sunday which was fine. I then got a email saying they would not be delivered till Monday because they were being delivered to a business. I read the email again and it says that they deliver to businesses on Sunday. I left a message for customer service to give me a call but no call came from them. Monday I called 4 times and left 4 messages. I also emailed them 4 times and received nothing back from them. Needless to say I am disputing the charge and will never do business with them again.

My husband purchased flowers from this company for his mother to be delivered on Mother’s Day. However, she never received them as promised!!! I’ve called numerous times, sent email’s and no response!!! The one and only time I was able to get a customer service rep. to answer was if I wanted to place an order. She could not and would not help me with my existing order!!! She was only able to take new orders, but not help with existing orders!! What!? Needless to say, we will work with our credit company today to get our refund, because this company is useless!! This was our very time and last time that I will ever purchase flowers from them!!!!

No delivery of flowers, no email confirmation, no live customer service rep. I could only leave a message and wait to be called. It’s been 2 days, NOTHING - no delivery, no email, no phone call. I want a full refund, but can’t get through to anyone so will have to dispute it with my cc company. Don’t use them; it’s a scam!!

I ordered my mother a plant for Mother's Day on Saturday May 11. I paid an extra $15.99 to make sure it was delivered on time. Today is Tuesday May 14 and the plant has still not been delivered. I've tried calling customer service several times to check the status but it sends me through their automated system to leave a message with my order number. I'm very disappointed in JustFlowers.com and in the way they handle inquires and deliveries. I will NOT be using them in the future.

Like the other reviewers, I ordered flowers to be sent to FL the Saturday before Mother's Day to avoid the rush, and they said it would be delivered and accepted my charge. By Monday, they were still telling me that the flowers couldn't be delivered due to delays. I canceled my order. Worst experience.

Updated on 05/15/2019: Tonight, after an additional full business day, I received a message that you are addressing my complaint. It states you will “deliver the order on the next available day”. The message, however, did not did not come by way of the phone number I left on your answering machine nor by way of the e-mail address I have provided. It came from a notification by the ConsumerAffairs website where my review was published. It seems you are more adept at attempting damage control by handling complaints through a consumer website than by actually caring enough to answer the consumer personally.

This company is horrible! I placed an order on Friday and was promised Friday delivery. Flowers were supposed to be delivered to Mom for May 10 Mother's Day. This company had no problem taking the $135 I spent but the flowers are still not delivered. It's now Monday night and still the flowers were never delivered. I called Saturday and they said they would be delivered Saturday before 4pm and nothing. I tried calling back and have called the customer service number multiple times the last couple days and today with no answer. This is so frustrating to pay so much money for a special gift and not have it delivered or get any answers from this company. Please don't order any flowers from here. They are the worse!

Just like everyone in here flowers that my boyfriend and I ordered for Mother’s Day never delivered till today and is Tuesday already!!! Clearly said that it will deliver by Sunday May 12, 2019!! Until this day never got it, called the company and I can’t get hold of no one, left a voice mail but no response. This company is a scam never use JustFlowers.com again!!! ** company!

Just like everyone else, I too ordered flowers to be delivered to my Mom on Mother's Day. However, she has yet to receive them! Impossible to get anyone on the phone and no response to emails. They took my $80 but did NOT send the flowers. This is truly a horrible experience and I hope this scam company gets taken down!

My daughter ordered flowers for Mother’s Day $116 that never came! I called, emailed and filled out online complaint using order number but got no response. The phone number reached a robot and I was hung up on 4xs. What a scam! Never order from this company!

I ordered flowers for my mom early Saturday afternoon and paid a next day delivery fee. Got a message from Justflowers saying it was not delivered and will be delivered the next possible delivery date. On Monday, I got the same notice. It's late Monday night and no delivery. I tried to call. No answer. I emailed two times. No response. Stay away from the company far far away. They're justphony.

First, let me premise this by saying my usual flower delivery website was down and the big national carriers indicated that they were out of stock for Mother's Day. A quick web search led me to JustFlowers. I was thrilled that a delivery for Mother's Day, Sunday 12 May 2019, was still available. I made my selection and paid via PayPal for flowers and finished the transaction (at 0012 hours EST, 2119 hours PST). I went to bed thinking that my Mum would receive the flowers in time for Mother's Day. I was wrong. One, the angry emoji reactions on their Facebook page and strangely missing comments from their posts should have been a red flag.

Ordered Flowers and Bear for my Mother on Friday 5-10, I was told they would be delivered Saturday 5-11. Never received a order confirmation email. I did receive an order confirmation number. Called multiple times and every time disconnected or hung up on. I have never been able to get a representative on the phone. Sent several inquires in through the website and they responded on multiple occasions the flowers had been delivered. Followed up with more phone calls, voice mails and emails. Still have not been delivered. A $163 dollars later still have never been able to reach a representative or the product delivered, very frustrated!!!

JustFlowers.com is beyond the most unprofessional company I've dealt with in the last 10 years. This company purposefully took orders over Mother's Day weekend that they knew they could not fulfill. Then instead of just admitting that they couldn't deliver kept emailing saying they would be delivered the next day. The truth is, I had requested a Saturday delivery just so I could avoid the Sunday rush to deliver and they couldn't even deliver on that day. No one picks up the phone at this company so I'm not sure what they consider to be customer service and then they want to cancel the order to leave me looking like a clown. This company is COMPLETE GARBAGE and should not be in business. Read all the other reviews and just do yourself a favor and STAY AWAY!!!

I ordered 3 sets of flowers for Mother's Day. Two were supposed to go to my sisters ** & ** different addresses. We lost our mother on Jan 9, 2019 and I was not able to fly home to go to our mother's grave for Mother's Day with the family. I wanted to send them something to put on our mother's grave from me since I was not able to make it back home. They were to take flowers from each of theirs and make mine to put on her grave. I waited and waited even though I am the sender for their reactions. Instead of hearing from them I get an email saying that the flowers were not able to be delivered and they will attempt the next day.

We paid a considerable amount more than what we would normally pay (approx. $100) so that the bouquet could be delivered ON Mother’s Day. I just got a notice that it still hasn’t been delivered, and it’s now Monday night. I will NEVER use this service again.

I placed an order of flowers on Sat, May 11, with guaranteed delivery on Sunday, May 12 for Mother's Day for $100. Nothing was delivered on Sunday and I received an email that the flowers would be delivered on Monday. I called the customer service number four times, each time using a different prompt, only to end up at the same spot, 15 minutes of hold time and a voice mailbox. I emailed. No response. I called local florists in the area they were supposed to be delivered and no record of them. I have now received an email the my delivery would go out on Tuesday, May 14.

I ordered a flower delivery for my mother for Mother's Day. I was charged in full and the flowers were never delivered. I haven't received any communication from the company regarding this. I'm happy I paid through PayPal so I can dispute the charge with them.

I paid extra for delivery of flowers on Mother's Day. Understandably, there was a delay in the deliver of the flowers due to high volume. Where I was strongly taken back was the poor response that this company showed in their customer service. They have an automated attendant which placed me on hold for 15 minutes. A second automated attendant then directed me to either "ask for status of delivery", "change delivery" or "other". I selected other and was dumped to a voicemail box. I left a message and got no callback. Their website directs me to their "policies" which only mentions that Mother's Day volume is high. The fact that they won't put an agent on the phone with an unhappy customer means I would never recommend doing business with this company.

DO NOT ORDER FROM THIS COMPANY! They are a scam. Just like many others have mentioned, I ordered flowers to be delivered on Mother's Day that were not delivered. I tried to contact support via phone (1-800-290-5919) and by email. The response I got was an email in my spam mailbox stating that "Due to a delay in delivery your order has been rescheduled and will be attempted today, 05/13/2019", then a robo-call indicating the flowers were re-scheduled to deliver today.... shortly followed with yet another email indicating delivery will NOT be made. I contacted JustFlowers.com sales department, and sure enough they answered ~ only to say that they can only take new orders, not provide any form of customer service. Scam business.

Like the other reviewers, I ordered flowers for my mom for Mother’s Day and they were not delivered. I feel so foolish that I’ve been scammed by this company, and I’m so embarrassed that my mom won’t get her flowers.

Placed 3 orders, only 1 arrived. Don't waste your time calling customer service, nobody is there. I submitted an online request for the two missing orders. I received a callback for one. They said they needed the recipient's phone number to deliver. Seriously, the house is not that difficult to find. When I asked about the missing third order, she said she couldn't help me on that one, and of course there wasn't a manager to speak with. Do Not waste your time with this company.

Placed two orders for delivery on Saturday. Have received subsequent emails, plural, regarding delays. They offer to send note of apology with delayed delivery. Was initially understanding (the first delay notice). Now less so — a second notice and no confidence they will arrive based on other reviews. Given no way to reach a representative, I’ll contact my credit card company tomorrow to explain the fraudulent offering. Only option is to dispute the charge, take my business was back to another provider, and write my own note of apology for the late delivery. Embarrassing.

I ordered Mother’s day Flowers for my mom, picked the flowers, money was immediately withdrawn from my account and the flowers never arrived. Called and called and realized when Justflowers.com told me to leave a message with the florist and give my 7 digit confirmation code, I started to feel like I got swindled. I decided to call the number again and act as if I was placing a order and got a live representative on the first ring. This is just another ** scam and the people behind this better believe Karmas a real **. I’m getting my money back as I filed a claim and hopefully everyone else will file a claim and be reimbursed for the trouble. This is so lame. Thanks for ruining my Mom’s “mother’s day“. What a scam, don’t involve yourself with this company. Nothing but a lie.

I had ordered a plant for my Mother for Mother's day. I had originally selected the wrong date however someone from Flowers did call and make the adjustment to the correct date. Thanks for that. Since then my Mother did not receive the flowers and it's impossible to get anyone on the phone. My wife tried all morning and I myself spent over a half hr on the phone trying to connect with someone but the system just does not let let you connect. My order number is **.. It's after the fact now but any form of communication would be welcome.

Like many people I ordered flowers with a guarantee delivery for Mother's day. Flowers still haven't showed up. I tried calling their so called customer service which is no insistence. No luck there. Left a message, no reply. Seemed to me the only thing they are good at is taking your money. I plan on filing a dispute with my bank and get a full refund. Definitely never use them! Wish I could rate negative stars...

We, just like many others I am reading about, ordered Mother's Day flowers that were never delivered. I have called and called (as well as left several messages) with no response. I called the "order flowers" number and finally got a live person who was INCREDIBLY rude when telling me "There is nothing I can do for you. You have to call customer service". When I explained that I have been calling all day she told me to continue calling. To say that I am frustrated would be a HUGE understatement. At this point since I can't get a refund. I will be calling my bank to dispute the charges!

Didn't receive order confirmation email. Can't speak to a representative without order number. The system hung up on me 4 times. Flowers not delivered even one day late and counting. Will not use or recommend this provider again.

I ordered flowers to be delivered on Mother’s Day Sunday. They then sent they could not deliver to that address but if I had another address. I tried about 20 times to call and sent emails and tickets on their website to no avail. My flowers now will not be delivered until Tuesday. I ordered and paid for Mother’s Day flowers, not day after or now 2 days after Mother’s Day flowers. An absolute terrible experience. This company has no customer service.

I ordered flowers to be delivered to my mother on Saturday, May 11th. Saturday, no flowers. Sunday, no flowers. I went to their website this morning and filled out an online inquiry and received the following response: "We are writing to inform you that your order ** to ** has been delivered. If you have any questions or comments, please do not hesitate to contact us by either replying to this email or by calling us at one of the phone numbers listed below."

My experience is going to sound like many of the other reviews for Mother's Day 2019. I ordered from JustFlowers.com because they purported to serve the Conroe, Texas area and claimed they could ensure delivery on Mother's Day. I ordered a deluxe arrangement at a total cost of about $95USD. My order number is **. I filled out their online customer service form (https://www.justflowers.com/cs_inquiry.asp?do=acct_inquiry) on Sunday evening after speaking with my mother who waited all day for the delivery. I received no response to this submittal. I called on Monday morning and on the fourth try I got a live human being, who claimed to be contacting the florist and who confirmed that the flowers would be delivered today (Monday, May 13, 2019). I received an email at 9:31am PDT which seemed to confirm this: "We will deliver your order on Monday and include a note of apology from our company. Thank you for your understanding."

Extremely disappointing experience! We ordered flowers for my mom for Mother’s Day. According to the Justflowers.com website there were extended delivery hours between 8a-9p on Mother’s Day, it is now 5:48p CST Monday and still no delivery. I have attempted to call several times, the only option available is to enter the order number and leave my personal info and they will “contact the local florist responsible for the delivery for an update”. I left a message last evening and have also requested status via the website earlier today and have not heard anything back from either inquiry. At this point I would like to request a refund, you can keep the flowers.

I ordered flowers for my mother for Mother's Day because I was sick and would be unable to be with her. The flowers were not delivered on Mother's Day, as promised. Then today, Monday, I just got an email that they will not be delivered today either and will be delivered "on the next available day," whatever that means. I tried calling them multiple times, cannot get an actual person on the phone. Their phone system automatically disconnects me instead of transferring me to a customer service rep. I am told I have the option of recording a message, but instead of letting me record a message, again, I get disconnected. I have now requested for the order to be cancelled since I'll see my mother tomorrow. If they do not cancel the order and return my funds, I will dispute the charge. Do not order from these con artists.

I ordered on Thursday for Saturday delivery. This was for my daughters first Mother’s Day so kind of a big deal. No flowers Saturday so I tried an online inquiry. No reply. No flowers on Sunday so I went through the phone regimen and left my message on their automated message service. No reply or confirmation. So Monday I called and finally got through to a person and was told my flowers would be delivered on Monday. I asked if a different florist would be an option since the one they used was obviously not going to deliver. Was told they would look at that option. It is now 6:00 pm and still no flowers. My card has been charged and I feel like I’ve been scammed. Is this a legitimate company?

We placed a gift flower delivery order + chocolates. The items were never received. The phone numbers listed on their website were all of a sudden disconnected. If I clicked on the hyperlink it forwarded to an international phone number (We're in the US). I requested a full refund 10 times by email. I keep receiving 'apology' emails, and other emails apologizing for my "dissatisfaction with the delivered items." It is now two full days after the delivery date, with Zero Human contact and Zero Delivery. I've placed a formal dispute with Visa though our Credit Card Company. I advise everyone else do the same.

This is the biggest rip off. I placed an order for Mother's Day on Friday and was promised a guaranteed delivery on Mother's Day. 7 pm and no flowers. I called. Left a voice message because NO ONE ANSWERS AT CUSTOMER SERVICE. I also emailed them with my order #. An hour later they replied via email stating no delivery would happen and they would deliver the next day. The next day still no delivery at 6 pm. I called customer service 5 times. No one answers. You finally get pushed to voice mail. I emailed 4 times no response. Finally get an email that they could not deliver today either and would deliver tomorrow.

I ordered flowers same as everyone else. They took my money no problem. They didn’t arrive. They don’t answer their phones. Email is **. This is an Arabic company that steals your moment. Do not do it. Read the reviews. They screwed everyone. Order number because I see Alli ** has answered on here **.

I paid a premium for flowers on Sunday. Based on the website claim they would be delivered same day. I received notification this morning (Monday) that the delivery could not be met and would be delivered at the next available time period. There was no information regarding when the flowers would be delivered or any apology for not delivering on Sunday. My guess is that they never had the ability nor intention to deliver as promised, But were simply using dishonest marketing tactics to drive sales.

My experience with this company has been nothing but utter disappointment! I ordered a very expensive bouquet of flowers three days ahead of the holiday for my mother-in-law to be delivered on Mother's Day. I would not normally spend so much on cut flowers, but she is sick and undergoing rigorous treatments for cancer so I decided that she would appreciate the extra cheer and that it would mean a lot to go big this holiday.

I ordered flowers on Saturday to be delivered on Mother's day when I found I would not be able to visit my stepmother (who is also recovering from knee replacement surgery). The order went through saying they'd be delivered Sunday. Sunday night near 9 pm I get an automated call saying they couldn't be delivered, no explanation on why. Monday, still not delivered and no communication. This company never even sent me an email invoice with a way to check on the order! Definitely starting the dispute process on PayPal as this is completely unacceptable. Took over $73 of my money and left my stepmother with nothing on Mother's day!

If I could give it a ZERO rating, I would!! This company did NOTHING but ROB me of the $101.00 that I paid to have flowers delivered to my mother on Mother's day. It's 2 days later and STILL...NO flowers. And (of course) I call the "customer service" line. I have called and chosen all THREE different options on the automated system which is just a run-around message that never leads you to a person. Total SCAM as far as I'm concerned and I will be reporting as a scam.

I ordered flowers for Mother's Day - this company took my payment and indicated they could be delivered on Sunday. The flowers never showed up. I talked to a customer service rep, who indicated they were too busy to delivery my flowers on Sunday, but could deliver on Monday. I unhappily said that would be fine. Monday comes and still no flowers. When I call back, another rep says they also can't delivery them on Monday, but could send on Tuesday. They tried to give me $15 off and an apology letter. I canceled the order, and fingers crossed that I actually get my money back, as it was over $100. This all feels like a scam. Never use this company.

I purchased flowers to be sent on Mother's Day and they were never delivered. I was very disappointed and have tried to contact them with no answer. Total waste of my time and money. This was the only company I could find that would deliver on Mother's Day with short notice and now I know why. I am disputing the charge and will hopefully be able to get my money back. I hate scammers and that is all they are.

We ordered flowers to be delivered on Mother’s Day and they have billed us for them, but the flowers have not been delivered and, because they sent no confirmation email, we don’t have an order number, When on the website, there appears to be a button for “don’t have an order number” but it isn’t an active button. This means we cannot check on our order. When calling, we run into the same problem. If you don’t have order number, the Ro iPhone will just keep asking you for it and then will hang up on you because you don’t have it. Horrible scam! Please save yourself any headaches and do not order from this company, unless you’d rather have a headache instead of actually getting flowers you paid for delivered as promised. We are now out $78.23 and are getting no response and no help and no refund. Consumer Affairs should shut them down!

I am literally freaking out right now as I can see with many others.... I just dropped $80 that I didn't have to send my mother-in-law flowers at that is 17 hours away and she won't get them. I don't understand why are there scammers out there. Why do they want to hurt people. I want to thank you for ruining my mother's day and I swear to you if I don't get that money back I will report you so bad you're going to regret being a scammer!!!! And in case you actually do give a crap my order number is **.

My daughter ordered flowers for me for mothers day and they never arrived. We have left multiple messages when no one picked up the phone at the company and sent emails with our information. Haven't heard back from the company at all. This is our order number: **. We would like to have out money back.

I ordered flowers for my mom on Mother's Day and they never came. I have emailed and called numerous times, and no one responds. This is a scam. Do not order from them, they will just steal your money.

Just Flowers (Flowerderlivery.com). I ordered Flowers on Saturday 11th, for Mother's Day 2019. They Charged me close to $100 and they still haven't delivered the flowers as of Monday at 4.23 PM. I have been calling and calling. No one answers the phone or calls you back. DO NOT USE THIS COMPANY. I'm out $100 dollars. I gave them one star because I had to.

Took over $200 for 2 orders made for me for mothers day, but no email confirmation or order number was ever sent to my husband & no delivery was ever made to me. I was able to finally talk to someone to cancel the order since the flowers never made it on time & it's a bit pointless now that mothers day is over. They wanted to speak to my husband, not me, even though I had both order numbers & they had MY NAME on the orders. My husband is away & obviously not able to take time for this. They will avoid your calls & messages, or excuse themselves when you do catch someone on the phone- whatever they need to keep your money w/ all disregard for their mistakes or inconveniences towards the ppl waiting on them to fulfill their "guarantee" of deliverance.

I had the same experience as others I have read online. I ordered flowers last Friday, May 10th that were supposed to be delivered on Saturday, May 11th. They weren't delivered on the 11th, weren't delivered on the 12th, and still have not been delivered as of 5:15pm Eastern time on May 13th. They already charged my account almost $70, but my Mom still hasn't received the flowers 3 days later. I am filing a dispute with my bank to get my money back, and reaching out to the Better Business Bureau as well.

I pursued flowers for my mom on Saturday and they were said to arrive on Sunday. Just like many others on here, they have been dodging my calls and I have heard NoTHINg. So I go and check my spam folder and I have an email from them stating their website is flowerdeliver.com... Ok so I recall ordering on Justflowers.com. This whole situation is very fishy. 100% a scam. I’m going to file a complaint with my bank and get the money back. What a terrible scam to ruin people’s Mother day!!! Us who don’t live near our mothers rely on the web to help us make our mothers feel loved. This is messed up.

Never delivered flowers and lied to say they were delivered. Please DON'T order from this scam group. Website is garbage - phone calls are automated to dump info - whole group is disgusting. Don't ORDER!!!

I ordered flowering plants to be delivered on 5/12 (Mother’s Day). I placed the order on 5/10. I got an email Sunday night (5/12) that the flowers would not be delivered. I spent a lot of time on hold with the company and never got an answer. The flowers were delivered today and were a fraction of the arrangement they were supposed to be. For $105 my mother in law got a 10” basket of flowers. She described it as “cute”. I have tried to call the company repeatedly today only to get voicemails. I will be disputing the charge on my credit card. This company has got to be a scam. Buyer beware.

We ordered flowers for Mother's Day on Friday for a Sunday delivery. We just got an email saying we will be refunded. Today Monday the day after. Been with them for years, would accept an apology, but an explanation why always helps. Just a refund. Terrible business practice. I'll make sure all friends on social media knows the terrible service you provided. If you couldn't deliver, you should have let us know so we can go to a competitor. Stuff happens but I would respect that more from a company. Other companies will now get our business, you've lost this longtime customer.

As many of the recent reviews have stated, my flowers were not delivered on Mother's day or the next. I got the same generic email of saying my flowers are going to be delivered on the next available day, which they don't specify when. Spent 35 mins to speak to a representative, but was redirected to leave a message. First time using this service and really disappointed.

I placed my order on Saturday May 11 at 2:55 for same day delivery as stated per the website. Come Sunday evening the order had still not been delivered. I called and left several messages and still no response. I finally received an email stating my order could not be delivered and that the next available day they would get my order out. No notifications stating when that might be, a note of apology to the recipient isn’t satisfying. There should be a phone line with an actual person to assist with any issues that arise. A customer service line that does not have someone to assist is not customer service. It is now Monday afternoon and still no response as to the details of my order. I’ve never had this type of experience from any florist company before. Doesn’t seem right that they can take your money without any consequence for not delivering in customer service. I will no longer use or recommend this service.

This company is not even deserving of 1 star. It is a horrible company. Order from somewhere else. They are unreliable and do not value your business. I am filing a dispute and requesting a refund through PayPal. I placed an order on Friday for Mother's Day delivery on Sunday. Nothing in the order indicated this would be an issue (and I didn't choose the earliest delivery date which would have been Saturday) so I placed the order with the expectation the flowers would be delivered on Mother's Day as requested. Unfortunately, the flowers were not delivered.

What an awful scam of an experience. I ordered two sets of flowers, one for my grandmother and one for my stepmom. I called several days before to confirm order and never got through. I email and no one responded. I left my order number and voicemail. No one got back. Still the flowers have not been delivered. I paid nearly 200 dollars for these flowers to get there by Mother’s Day. It is absolutely unacceptable. I also can’t believe that someone will answer if you would like to place an order but couldn’t give me any info on my already placed orders. They kept referring me to the customer service line which was clearly a scam as no one answered and based on the reviews didn’t answer for ANYONE. This company should be shut down. I’d ask like to note I’ve never written an review which goes to show that is this the worst experience I’ve ever had. You guys are horrible!

Spent $105 to have flowers delivered to my Mom for Mother's Day. She never received them. It's a day later now (4:11pm) and still nothing. Not even an e-mail explaining what happened. I want my money back!

I ordered flowers to be delivered on Mother's Day, she still has not received them. I have tried to contact JUSTFLOWERS to no avail, all I get is recording after recording. I need to speak with someone, is anybody out there? What a joke. I will never use this service again and I will let my family and friends know about the terrible delivery and customer service that I have received. I email them and it comes back, I try live chat and it is not working, also I did not receive an email with my order so I do not have customer order number. Imagine sitting by yourself on Mother's Day when you're 82 and your family lives elsewhere, I just wanted her to feel like someone was thinking of her on Mother's Day. That did not happen because of JUSTFLOWERS, they ruined our day.

I placed a Mother's Day order and it did not get delivered and then after the fact I got an email saying they would be the next available day! Well when is that!! I would never had spent 100 dollars if I had known they would not be delivered! I only used them because they said they could get them to her on Mother's Day! I have been trying like hell to get a hold of customer service and they keep me on hold for several minutes just to send me to an automated voice! I want my money back asap! If they do not contact me I will have my bank do it! This is ridiculous.

Just like several others have mentioned, I ordered flowers to be delivered on Mother's Day that were not delivered. I tried to contact support via phone (1-800-290-5919) and by email, with no response. I did however receive an email in my spam mailbox stating that "Due to a delay in delivery your order has been rescheduled and will be attempted today,05/13/2019". I contacted JustFlowers.com sales department, and sure enough they answered. Only to tell me that there were no managers available to speak with me. I spoke to one of the sales agents "Trish" (if that's even her real name) that said to call back in an hour, which I did, and still received the same answer. DO NOT ORDER FROM THIS COMPANY! They are a scam. Companies like this need to be removed to let the honest ones thrive.

BEWARE - DO NOT USE!!! I ordered Mother's Day flowers that never arrived - not even the next day though they were guaranteed. When I emailed the company inquiring about my order status, they simply sent back an email that said my order had been cancelled. Praying I actually get the money credited back so I don't need to fight them through the credit card company. Apparently, hundreds in the same situation from what I see of reviews on here. How can BBB get involved and shut them down?!

I placed an order on JustFlowers.com for Mother's Day delivery within the same day order window and nothing was delivered. I paid $80 for the bouquet and it still has not arrived. I have never received a email confirmation. I have tried to get someone on the phone with customer service to no avail. I do not have the 7 digit order number & without it you will not speak to anyone. After being on hold for an excessive amount of time, it asks you for the order number and when you don't provide the nonexistent number it hangs up. I've tried multiple random numbers, # and the * but each time the call is disconnected. This was the worse mistake ever! I will not be doing business with this company again. I will call my bank to dispute the charge & hopefully I can get my money back.

I order flowers for my 70 year old mother online. I received confirmation of the order so I found them know. When I hundred number told there is no order placed So I didn’t place the order on the phone. Guaranteed that the flowers would be delivered Saturday. On Sunday I received two charges totaling almost $200 for two sets of flowers to my one mother which would think I was crazy if I sent two flowers. When I called I was informed neither had been delivered but would be Monday. After Talking to a simple minded person for over 40 minutes and after I had to threaten To cancel both charges on my bank card I finally got him to agree to remove one of the charges And told florists there would deliver the other flowers on Monday. Get it. Now Monday afternoon I have to not have not heard of my mother got flowers. Never use this company.

I placed an order on Saturday for same day delivery for Mother's Day. The order was not delivered. Called them on Sunday and was guaranteed that they would arrive before 9pm on Mother's Day. Tried calling Just for Flowers six times on Sunday only to get a recorded message. Also sent an e-mail and they did not reply. Here it is Monday and Mother's Day is over and now they tell me that the order is out for delivery and I can't cancel. This ruined the whole Mother's Day experience for my daughter in law and made me look bad as if I lied about ordering flowers. Now they want to give me a $10.00 sorry credit. On an order of $85.00. As I am a professional who sends flowers on a regular basis, I will never use their service again. Customer service is horrible.

This is a scam site and I am taking these thieves to a small claims court. They took 97 dollars from my account and never delivered my mother's flowers for Mother's Day. They won't pick up the phone or reply to any of my emails.

I am furious. I ordered flowers to be delivered on Saturday for Mother's Day and as of today NO DELIVERY. I have tried calling multiple times yesterday and today and cannot get anybody to answer. It makes you leave a message. This is ridiculous. I have never used this company before and never will again. I wish I had read the reviews first. My order was over 100 dollars - **.

I ordered a floral arrangement of 12 red roses for my mother for Mother's Day this year (2019) from JustFlowers.com. I ordered the flowers online on a Friday and requested delivery for Sunday (which the website indicated was available). I got a call later from someone from the company confirming my order and saying that the flowers would be delivered on Saturday instead of Sunday. That was OK with me. It is now Monday and this morning I received an email that the flowers were not delivered on Saturday (or Sunday) and that an attempt would be made to deliver them today.

I ordered flowers for Mother's Day and I don't even know if they are ever going to make it! I want to cancel the order or at least know the status but the customer service number leads you into an endless loop. I didn't receive an email with my order confirmation, and they want me to reply to the email to know the status! Luckily I took a screenshot of the confirmation, that's the only reason I have an order number. I would suggest you avoid the headache and don't waste your money because this place is a total scam.

I ordered flowers on their website because it said the flowers would be delivered ON Mother's Day. HOWEVER, that never happened. I called customer service the following Monday (today) and was forced to leave a message with no option to talk to anyone. I emailed them telling them to cancel the order and refund my money, but did not receive an email reply. I did receive a phone callback, which was a recording saying the same thing the original email said, indicating they were going to deliver today instead. This is UNACCEPTABLE!! I will tell EVERYONE to stay FAR FAR Away from this company.

I ordered a 65 dollar plant for my Mother. There was also a 16 dollar shipping and handling fee for a total of just over 80 dollars. (8861723 order number). It was to be delivered on mothers day and my Mom never received them. I got a email stating that they were unable to deliver on Sunday but would deliver on the next available day. How long is that, a week who knows. I called my Mom to tell her that she would not be getting a mother's day gift.

I received an email, saying I had used them before and that I had a $10 discount for Mother's Day. Maybe I had used them -- I don't recall -- but I used them this Mother's Day, totally regret it and will never use them again. When the Mother's Day flowers had not been delivered by 1 p.m., I started attempting to get in touch with their so-called Customer Service department. No human beings could be reached. Only voice mail -- along with many recorded excuses about Mother's Day being busy. Oh, duh!!! Is it really? So get more staff. Have you never experienced a Mother's Day before this? No returned calls. No returned emails. Only a recorded robot-style call around 7 p.m., saying they'd deliver the flowers the next day (when the would-be recipient was not home and Mother's Day was passed). Am now in the process of trying to cancel the $73 credit card charge for flowers, "handling" and "delivery."

I ordered and paid for Mother's Day delivery. They did not arrive. My credit card has been charged. I tried calling customer service twice and got a recording. I left my order number twice with contact info and no luck. I'm very upset about this. And it's embarrassing. Don't EVER use this company.

I ordered flowers to my mother in Mesa which was never delivered as promised on Mother's day, I never received an email so I don't have a confirmation number to call and cancel my order and I can't get a hold of a person to have them look up my order. My account was billed so I know the order was placed. My next step is The BBB and Social Media. I will make sure others do not order from this company. Amount $83.47. Date 5/12/2019. Description Point Of Sale Withdrawal - JUST FLOWERS 800-777-1911 CAUS. Effective Date 5/12/2019. Process Date 5/12/2019. Type DEBIT.

Ordered flowers for mother's day which never arrived. Order number: **. No one answers the phone or emails and they don't come back. Have lost over $150 on these scammers. Will be reporting them to the authorities.

Placed an order for Mother's Day, it never got there. We called, emailed and used the forms on their website... No response. Suddenly we get an email saying: "We will deliver your order on the next available day and we will include a note of apology from our company. Thank you for your understanding." No luck with canceling the order or getting our money back. Still haven't received it yet either.

They stole my money and said they'd deliver the next day and now I see all these similar claims! I'm horrified that my money has been taken and the only reply they give is a scripted response about an apology note and yet in still there's no flowers. This is horrific!!

I don't remember how I got on their e-mail list... but, there seems to be no way to get removed from it. I'll never buy from JustFlowers.com again because of this. Way to go JustFlowers, great customer service!

I ordered online flowers for Mother Day 2019. I ordered from the same day delivery and ordered on Friday May 10th. They said on the website they would get delivered by Saturday the 11th. I ordered three sets of flowers spending roughly 325$. They sent me an email Sunday Mother Day stating my mother's flowers will not be arriving and they had no date of when they would. I called several times only to wait on hold for hours with no one from customer service ever coming to pick it up. Then I called the "place an order number" and got someone on the phone after 2 rings! THEY WILL ANSWER THE PHONE TO TAKE YOUR MONEY BUT NOT TO ASSIST I WITH YOUR ORDER YOU PLACED ALREADY!! Do not use this sham company. Consumer affairs help me please! Now Tuesday I receive an email after it all saying we will refund your order???? Thanks. Then I called.

My daughter ordered me flowers to be delivered on Mother’s Day, which were never received. After reading the reviews I can see I was not the only one. This company is so shady. They will not answer the phone, so there is nothing we can do about it. This is absolutely criminal. They had no problem charging her credit card for $99.00. We cannot even find out what florist was suppose to deliver them. What a complete sham.

I wanted to surprise my mother. Ordered flowers for Mother's Day that were guaranteed to be delivered on Sunday & to be honest 90 dollars for flowers is ridiculous. I was just informed that they were delivered today and my mother is now gone back to her home. If I had any idea that they wouldn't be delivered as they promised I would have never placed an order with this company. I have even tried calling and it disconnects me once it ask for the 7-digit number that I never received. I will definitely be contacting my credit card and will be filing a dispute.

I ordered these flowers for my wife for Mother's Day since I am deployed. They charged me $92 with a guarantee delivery for Sunday. They even charged me a special handling fee for on time delivery. As a military member that isn't able to be HOME on Mother's Day, I am really upset that my wife did not receive the flowers I ordered for her. Had I known this company was not going to hold up their end of the bargain with delivering my flowers, I would NOT have used them. Honestly, at this point, I am not sure I will ever use them again. They charge extra to guarantee delivery by a date but don't actually delivery on time. Bad CUSTOMER service, especially with military families.

Mother's Day arrangement cost over $100 plus I was a Handling feel of $6.25 and a shipping or service fee of $17.98. Called all day long, left numerous voice messages, sent numerous emails, and spent numerous hours on hold trying to reach someone. I was PROMISED by the phone operator that my order would be delivered on Sunday May 12, 2019.

I cannot describe how upset I am. I spent over $100 on flowers and chocolate and balloons for my grandmother, and my grandfather just died so she's all alone for the first time ever, and these people have not deliver the flowers for Mother's Day. They took my money. It is impossible, literally impossible to get connected to any human being on the telephone. Their customer service is the worst customer service I've ever experienced in my whole entire life.

My husband and myself ordered bouquets for our mothers for mother's day on Saturday. We were assured that my mother in laws would be delivered that day. My mother is in a nursing home in very poor health and were scheduled to be delivered on Sunday...mother's day. We have recently have moved 2000 miles away or would have delivered in person. Been on the phone at least 4 different times. On hold for at least 20 minutes each time with no answers.. Talked to a "manager" and he told me that we should have been like him and ordered prior to Saturday knowing that it was mother's day.

Updated on 05/17/2019: Since JustFlowers is neglecting responding directly to me, I’m unfortunately needing to publicly post a second service update in hopes that they’ll be more inspired to respond once seeing others can view this message. To correct JustFlowers reply to my earlier message, the flowers were delivered on 5/14, two whole days after their guaranteed Mother’s Day Delivery. The delivery also was completely missing a small box of chocolates that I had ordered for an egregiously priced $30+.

I only wish I could give this company a negative star review for such an awful experience. I ordered flowers early morning on Mother's Day and was confirmed to have them delivered same day on Mother's Day, May 12th and they were NEVER delivered. No email update, no NOTHING. They just took my money. The only reason I even went with this company is because of their guarantee of Sunday May 12, Mother’s Day same day delivery. Why give the option if you know you can't fulfill the order???

It cost a small fortune to get flowers delivered on Mother's Day this this site. I then find out they would only deliver them the next day with a note of apology. I did not pay the high prices to have them try and deliver, I paid for delivery on the day. Avoid the disappointment and find another provider who can actually do the job.

This company is absolutely terrible. I placed an order on Saturday and promised Sunday delivery to celebrate my wife’s first Mother's Day. This company had no problem taking the $95 I spent but the flowers were never delivered. We have called the customer service number multiple times yesterday and today with no answer. This is so frustrating to pay so much money for a special gift and not have it delivered or get any answers from this company.

I order flowers for my 81 year old grandmother for Mother's Day every year, however this year no flowers. For several days I tried to contact JustFlowers.com because the website was not working for me to check the status of my order. I called customer service multiple times and could not talk to anyone. I left messages for return calls because waiting forever ends in a recording to leave a message. I even called and tried to place an order to check my status and was referred back to customer service to wait on hold again to never talk to anyone. On Sunday 05/12/19 @ 5:21pm I received an email that my order could not be delivered. It would be delivered the next available day with an apology note, but no mention as to when the next available day was. I was hesitant to use this service and now I know why. I will NEVER order flowers from this company again or recommend them to anyone!!!!

Paid over $100 for delivery on Mother's Day. No email confirmation with order number, and never delivered but you can bet the money was taken immediately. Now mom is furious and we're out a hundred bucks.

This was my girlfriend's first Mother's Day, and I am deployed to Afghanistan. Instead of just citing they cannot provide delivery, they act like they can, then say it's unavailable and want to deliver later. Not good enough! Good luck getting an actual person on the phone, and their emails will go to your spam folder. It's a clever model... Well, people will just give us their money, and if we leave a "sorry" note, it puts the blame on us instead of the father, son, husband that tried to get the delivery done! Not good enough, I'll be disputing the charges on my card.

I ordered flowers and was confirmed to have them delivered on Mother's Day, #**. Sure enough, they were not delivered. I have not received any email stating why, nor am I able to get a customer service representative on the phone. Very disappointed. If they could not deliver on 5/12, they should have said so initially when I placed the order. I obviously want a refund, and will have to dispute this charge with my credit card company since I cannot get a live person on the phone.

I’ve been screwed by 1 800 Flowers and stopped using them. Now Just Flowers. When ordering, they make it seem as if your delivery is guaranteed. Only after the order confirmation is sent via email you find out it might not make it there on the desired date. And of course, the delivery doesn’t make it there until it’s convenient for the florist. Total B.S.

I placed my order way before cut off time for same day delivery, a day before Mother’s Day. I received confirmation for same day delivery. Flowers were not delivered the same day nor the following day. I tried contacting customer service but could not get through to a rep. Received a message after 9:00 pm on Mother’s day stating that flowers would be delivered Monday.

Ordered flowers on Friday for my daughter on Mother's Day for Saturday delivery. JustFlowers' website indicated both Saturday and Sunday (Mother's Day) were available for delivery. Other companies (800 Flowers and Teleflora) indicated they were already booked and their florist could not deliver on Saturday or Sunday which is exactly what JustFlowers should have done. They have no problem taking your money and delivering after the day of celebration. Instead of overbooking, I wish they would have been upfront in letting me know they would not be able to make the flower delivery neither Saturday or Sunday - I would have made other plans.

I placed an order for mother’s day flowers to be delivered for mother’s day 2019. The flowers were never delivered. It is now 8PM on the West Coast. Yes mother’s day is very busy but why take people’s money without knowing you can do what they paid for? I know where my mother lives there is no floral shops open at this time. To check the status of the delivery you can’t even get in contact with anyone over the phone. Like many other reviews I see on here, I will be contacting my bank for a refund and won’t suggest anyone to use this website.

What a terrible experience ordering flowers. I routinely buy flowers to be delivered via online sources and have always been pleased with other website sources. The one and only reason I went with your business this time is because of your guarantee of Sunday May 12, Mother’s Day delivery. Where many other sources wanted to only deliver on Saturday. I felt fine paying a premium for Mother’s Day delivery, only to be let down with both my orders. Neither this, nor my other delivery was completed. I’ve read your cancellation policy and while the respectable thing to do would be to refund my money and cancel the order, I’m quite sure you’re too petty and cheap to actually do so. This will happily be my last and only order with your pathetic business. Don’t promise something you clearly aren’t capable of delivering.

My daughter saved her money and ordered an arrangement for mom on Mother’s Day. Was promised they would be delivered on Sunday. Mom is leaving Monday. Never received the flowers! Tried to call customer service several times but no one answered. Just got a message saying leave details and we will call back. 9 pm nothing. Mom did not get her flowers and I want my money back! They are a terrible company and should be shut down! I will never order from them and I will tell everyone I know about this experience. I want my daughter's money back! Just a bunch of crooks! Money hungry crooks! They can go to hell!

This company is a scam! Charged me $74 for mother’s day flowers and they NEVER arrived! SCAM. No phone call or anything and no flowers as well. I see they scammed many people this Mother’s Day! I would give them 0 if I could. Customer service doesn’t answer.

I made the order yesterday and the only reason I did was because they said they would deliver today the 12th. The only reason I chose this site. I also called to confirm yesterday as well, which I was able to get through and also confirmed this morning. Which because I am in customer service the call was recorder. And as of 914pm nothing has been deliver. I have tried a total of 24 calls to check status and did as asked and left Information and still have not received an email. I am now feeling like this was a scam! In the process of starting a A.G. complaint and credit card fraud.

I place my order on 5/11/19. The lady on the phone assured me that my mom's flowers would be delivered on Mother’s Day. I never received a confirmation email with my order number. By 9:30 pm on 5/12 the flowers had still not been delivered. I called customer service multiple times & they just keep prompting me to enter my order number & then the phone just hung up on me. They also charged my card &72.00. NEVER use this company. They are fraudulent & a scam. Now I have to dispute the charge with my credit card company.

I was trying to call them but no one is answering. It's only direct me to voicemail which doesn't help at all. They deducted me right away worth of $89. They never sent me a confirmation email or any text regarding to the status of my order. Now it's 6:30PM and the flowers supposed to be delivered to my Mom for Mother's Day. This flower service ruined everything! You are the worst scammer. Please beware of this company.

I ordered my mom some flowers for Mother’s Day early Saturday morning and paid extra for same day delivery!!! I wouldn’t have even been mad if they showed up today on Mother’s Day.... but they didn’t show up either day!!! I thought, shoot, I’m spending $99 after shipping and everything but my mom is worth it and we just lost my grandmother 2 weeks ago so she could really use the cheering up. What a scam.... I am so beyond upset. Do not order from this company!! I understand it was a busy weekend but don’t charge extra to get it there “on time” if you can’t!!! And send emails letting us know the status of the order!!! I could have done something else for my sweet mom!!????

I found this company on the net. It sounded like a good company to do business with... I was wrong. I ordered floweres for my wife on Mother's Day and she never received them...I am asking for my money back...80 something dollars which was taken from me for no service.

Wow- my Wife and I spent $207 for flower delivery on Mother's Day. $ left instantly, but neither order ever arrived. Wound up making a run to get flowers ourselves, and delivered them when we were supposed to be at an event. Called several times today, on hold for 20 then 30 minutes, then 5 minutes on the last try- no real person to talk to, and each time the hold sounded like it finally picked up, we were disconnected. We now have an email saying flowers will be delivered tomorrow- but we already had to buy flowers and deliver them ourselves, so we are not sure how the $207 for 2 bouquets being delivered makes sense. We have tried to cancel the order- but guess what- you can't do that on the site either.

DO NOT order flowers from JustFlowers! Mother’s Day arrangement was never delivered! Also they don't answer their phone or help you in any way. I left a voicemail and no response. I will be calling my bank to dispute the transaction.

I paid $135 for flowers and guess what I got for Mother’s Day for my wife at my door? NOTHING! Guess how that has gone over in my household today?! Thank you JustFlowers.com. I understand I ordered 24 hours ago, but don’t tell me you can deliver the next day if you CAN'T!! I’m upset, my wife is upset. I will never use this site again and I will warn anyone and everyone that will listen to me to never use them either. Stay away. Save your money and relationships.

Ordered flowers to be delivered to my mom today for Mother's Day. Recieved an a confirmation email with my order. Sent 2 emails and called numerous times but can't get a live person and they just want you to leave a message. It is now 6pm and my mom hasn't received her flowers. This is a scam and I will be contacting the BBB as well as disputing the charge with my bank since it seems this company is fraudulent.

Dissatisfied to say at the very least! If I could rate JustFlowers.com less than one star, that would be my only gratification at this point! Ordered Mother’s Day Flowers on Saturday for my 84 year old mother, and they were guaranteed Delivery on Saturday. Flowers were not delivered obviously nor were they delivered on Mother’s Day! Needless to say they have accomplished only one thing, and that is to ruin my mother’s Mother’s Day! I live out of town and the flowers were going to be her only gift! JustFlowers is a company that is ran on greed, fueled by how much money they can make, and don’t give a damn whether they uphold their promises or guarantees! They don’t care how many mothers they disappoint, all they care about is money! Big Big Mistake putting my trust in JustFlowers.com!

Horriable. Horrible. Been waiting all day for flowers and been calling all day!!! Here it is 8 pm and nothing. Dont order from this ** place. 127 wasted. You all should be shut down. Please do not waste your time.

I ordered flowers to be delivered on Mother’s Day. I received the PayPal receipt, but no confirmation number. And no flowers. Tried to call, never can get through to a person. This is ridiculous. $80 is a lot to not even get an email or call that they can’t be delivered. If you can’t deliver to a specific city on time, you should say that during the order.

I ordered flowers for my Mom and much to my embarrassment they were not delivered as scheduled. Shame on you! My Mom deserved those flowers more than you know. Expecting a full refund. Will NEVER order from you again.

They don't have flowers, they don't sell flowers. They take your order, your money, and you'll get nothing in return.... Can't get them on the phone or to return an email....no tracking. JustFlowers.com sucks **.

I ordered an arrangement of flowers to be sent to my mother's home in MA, with a hefty same/next day delivery fee charged. I called my mom earlier today, and she never received any flowers, nor did either of us receive a call at the number provided. The confirmation emails go straight to SPAM folder, and apparently a lot of people have this issue.

I selected a $39.99 arrangement and the total said $49.99.. I was okay with that but after several inquiries and two emails I couldn’t get an answer why they charged me $74 and why they aren’t delivered. On their customer service page if you read it all, it says that if they can’t deliver on time they will deliver on the following day with a note of apology. NOWHERE in their site as I picked the date of delivery and accepted the $49.99 did it EVER say they might deliver a day behind schedule!!!! Don’t trust them. If I could I’d give them a ZERO I would! Good thing I took a screenshot because I never received a receipt/confirmation email but they did charge my account.

NEVER order flowers from JustFlowers! Mother’s Day arrangement was never delivered! I even scheduled it to be delivered earlier. Also good luck on getting a person to answer their phone or help you. I had to call my bank to dispute the transaction.

We purchased two orders yesterday for flowers to be delivered today May 12. We have wasted an entire day calling and emailing just to be proactive in knowing that our arrangements are on the way. After multiple messages and emails to Just Flowers, it is 3:30 PM PST and still no response from them. I understand this is their " busiest day of the year", but a company is the position of brokering out flower shops should understand that tracking information would solve 90% of these complaints.

I placed a Mother's Day order with the expectation they would be delivered today. Instead, I received an email message in the middle of the afternoon saying they would not deliver today. There was no explanation, no offer for a refund and trying to get a person on the phone is a joke. I intend to dispute the charges, as this is unacceptable business practices. Especially considering how much they charged to deliver the flowers.

I ordered flowers for my wife yesterday to be delivered the same day! At first I could not find the receipt so I checked in my spam, and there it was. The flowers went undelivered yesterday, if not received by the end of today I will be taking this up with my bank, the Better Business Bureau and informing all 1.2k Sailors at my command NEVER to use this company.

Ordered flowers for Mother’s Day on Saturday online with guaranteed delivery on Sunday. Received an email around 6 pm stating that they could not deliver the flowers. Also I have been calling their customer service department for three hours trying to get a live voice to get an update, and NO ONE answers. If you call to make an order they answer in 30 seconds. Horrible service and horrible customer service.

Placed an order well in advance for Mother's Day flowers delivery on Sunday. Just got automated apology email at 3pm stating they were not able to deliver and will deliver next business day. I wish I had done some research and looked up past reviews on the company.

Ordered flowers for mother’s day, money taken out. Order number given but no receipt was emailed. Needless to say skiers never arrived. Tried to call, no answer. Charges have been disputed. Don’t bother calling them. Call your company and dispute charges immediately. They need to be shut down for this fraud.

I should have looked at their Facebook page and read their reviews. I will NEVER order from this company again. My flowers were supposed to be delivered to mom (today, on Mother's Day) on SATURDAY. Now, just got an automated call that they won't be delivered until MONDAY. I ordered 12 roses in my arrangement so my mother and her sisters could take a rose each to THEIR mother's grave on Sunday. Now, that can't happen and I'm too far away to arrange anything else. That is not an acceptable way to do business. Don't ever trust this company to deliver flowers on time for an important occasion or big holiday. I won't ever use them again and will tell everyone I know the same. :-(

I ordered flowers on Friday morning for my mother on Mother's day for Saturday delivery. There was no problems with that delivery date and they took my money from my account. They were not delivered on Saturday or today. I emailed them and they stated sorry that they weren't able to deliver today and they would be delivered the next possible day. That's **. If you can't deliver on the date asked for, then let the customer know. Don't use this company.

I order flores, never recessive a confirmation. For more than 3 I have being able to get through customer service. Please don't fall for this as I did. Even if you call the ordering option they wont help you. With the excuse that they don't have access to existing orders.

Updated on 05/14/2019: I posted a review just mad as hell that my mom's flowers were not delivered on Saturday as I ordered. They had the nerve to tell me that her flowers were in fact delivered at 5:43 that day. They were NOT. She has nothing. Even worse, they won't respond to you at all. I have called three times and it rings for days then goes right to the prompt that tells you to leave a message online. There does not appear to be any way to get my money back. Do not use this company. If you look at their reviews you will see they stiff a lot of people.