JustFlowers.com Reviews

When I called customer service and asked them to waive the very high shipping and delivery charges, all they offered me was a $7.50 credit towards my next purchase. I called again and complained a second time and then they offered me $5 off my total charge. I would not recommend this to anyone considering using their services. They are expensive and not reliable!

I received a call about 4pm on the 20th stating that Just Flowers wanted to charge my credit card $8 more for delivery and replacement of a certain flower in the arrangement. I told them that they had confirmed the order and should be responsible for what they advertised on the internet. The supervisor said she would see what they could do for me. She called back and asked if I could afford $4. I told her no. She finally said they would eat the $8 and deliver the flowers by 6pm. It is now Wednesday 12:15 and the flowers are not delivered. What scares me is they have my credit card no.

They call my shop and they can never speak very good English. They want a whole lot of flowers plus delivery for next to nothing. When I tell them that I can't do that for that price, they say why not? I would like to stress to the consumer if you simply went online and located a local florist, you would be dealing one on one with a local shop, and usually like in my case, speak to the shop owner. Why give these order gathers your hard earned money! You would get the personal service that you need.

I will no longer do business with these companies, they give us a Florists bad reps. dealing with these companies is very frustrating and you can clearly see that they are only out to get your money. Smarten up consumers, take the time to find a local florist and call them! I did an order for Just Flowers that I was told I didn't have to report, when in fact I did, resulting in extra time spent in trying to track down this order now so I can get paid!

She called back and told me that the color of the basket was an issue. I freaked, then asked repeatedly to speak to a manager. It took a damn near act of god to get him on the phone with me and what an idiot he was! All and all, the flowers will be delivered today with a hard fought for ten dollars off. I will never use this company again. They are incapable of sending flowers!

I think this company is out of the country. I will never order from them again!

The morning of Feb 11th, I spoke w/ Victor (customer service). He put me on hold for about 10 minutes and said he would look into this and I would be contacted. I also contacted Vannie through online twice and was told she would look into delivery. Finally, (Feb 11th) approx 5:30 p.m., day and half later (website stated same day ), I wish that was the end of it but I ordered a plant assortment, with get well Mylar balloon. They delivered flowers in a glass see through vase and no balloon.

Today, Feb 12th, I spoke w/Jane at customer service. She said she would contact florist and give me a call back (she never ask for my phone #). I told her I wouldn't hold my breath, since no one that said they would call back has. I paid $77.89 for what? I’m upset as I take a time out of my day to deal with this company that has no idea of what good customer service is. I will never do business with them again.

When I asked about my money that was $100.97, he said the only thing he could do was to cancel this and wait about 1 to 4 days so it would be reimbursed to my account. I don't think their service and attention on this matter was any way professional. I then had to call 1800flowers and ordered my holiday flowers on the 28th. I am very upset with their attention with this matter. I would like this never to happen to anyone else. This is why I want everyone to be aware of this company. These flowers were supposed to be sent to someone very dear to us. So Christmas for us had to be changed to December 28.

This company's service was offensive and just plain rude. I have called this company many times and have not been given an acceptable answer. Their guaranteed delivery is untrue. This has caused my mother and family to be angry with me. I have suffered undue stress from this. My blood pressure is not normal after this. They now disconnect my calls.

I started calling on the 24th again to try to get flowers delivered. I had to hold for twenty minutes and longer to get a customer service agent and then hold for more time while they checked. Each time I got someone, they spend over half an hour trying to get results. Finally, one agent said the florist they used had a problem with his truck and could not deliver on 23rd, but I was not given a chance to cancel or they made no effort to get flowers from any of their other florists.

They kept telling me the flowers were on the truck, so I just had to wait for delivery. They would call or email me when they were delivered. I was promised delivery in morning, then by two o’clock, and then by 5 again; they did not come. After finally getting in touch again with customer service, I finally got delivery that night. They earlier promised, and according to their guarantee, they were supposed to give another $10 refund for delivering a day late; but they refused and hung up on me. I would never use them again and would suggest no one else does. It was a horrible experience! I am still trying to get the refund promised, but no luck so far.

As a post script, Justflowers called the funeral home today, the day after the funeral and asked if they could make the delivery. I don't know what planet they are from, but the insensitivity of that response simply added to the pain of the failure to deliver the flowers that were ordered for the funeral. They claim now, in an e-mail, that it will take 4 days to cancel the charge on the credit card. We are considering filing a complaint with the Federal Trade Commission and perhaps discuss this with the Internet Crime Commission. Justflowers claimed the local company would not deliver the flowers "for the money they were offered." This is a contract and it should have been honored. If they could not do it, they should not offer the service. This is extremely painful and I'm upset at being notified 45 minutes before the service that flowers cannot be delivered. How can one be recompensed for something that happens at a funeral? They cannot make up for this in any meaningful way.

Later that day, my daughter called me to say she had received the flowers. However, the florist had called her for her address and delivered them to her dorm room, ruining the surprise and not having anyone see that she received flowers at the sorority house. I was so disappointed that I had paid for flowers that were delivered on the wrong day and to the wrong address. I called the company to complain and was initially told the florist didn't receive the special instructions and called my daughter for delivery, but was told they would redeliver to the correct address or credit me $10.

I asked that the flowers, 3 white roses, be redelivered to the sorority house and then was told that because my daughter accepted the flowers and appeared happy/satisfied, they wouldn't redeliver to the sorority house. My surprise and my daughter's joy of receiving flowers from her parents (700 miles away) in front of her friends was ruined. I will never order flowers from Just Flowers again. I wish I had looked for comments before I placed my order as I am not the only dissatisfied customer.

At 9:50am we were called again to ask if they could get another alternative address since they could not deliver the flowers again. Now I was upset and my wife was very upset because the surprise was gone. I asked to speak to a manager when I called them around 9:55 am. I wanted a full refund. I was informed that all the managers were busy on the phone and one will have to call me back. I requested a call back by 11:15 am. Again, no calls back or any communication from justflowers.com. So my wife called them to find out if we could go pick up the flowers from the florist. Well, we got the information and called Neilson Florist in Seattle and were informed that justflowers.com never submitted an order to them for flowers. So again I called justflowers.com to find out why this happened. Well they blamed Neilson Florist for rejecting the order. I then asked why the order was not sent to another florist if it was rejected. I was informed that the order got lost in the system.

My wife checked my email and there was an email from justflowers.com and I quote "Thank you for your order to Irene for delivery on 5/8. Unfortunately we were unable to deliver your flowers due to the lack of quality flowers to complete your order on the date that you requested.” Now mind you I started calling them at 6:30 am on Saturday May 9th and the email was sent at 8:47 am on 5/9/2009 not on May 7 or 8th. That was all I could stand. I just called them back and requested a full refund. I talked to a manager who's name was Samantha. She stated that my refund would be given to me in one to four business days. That was when I requested the contact address to the company so I can send a letter to the company about my dissatisfaction with the way the company handled the whole ordering process and how it was never resolved. She refused to give me an address to the company and stated that they could not give out this information to anyone.

Well, I have had it with them and I would like to get the word out about justflowers.com. And maybe you could investigate them to see if this happens a lot. I have saved all my emails from them just in case there is a problem with my refund. I forgot to put in that I called Neilson Florist to tell them what I was told about them. When I stated that I was told that they did not have enough quality flowers to fulfill my order, they were very upset with them because they did have the flowers. They just never received the order from Just Flowers.

Samantha took the information and called back later, saying that they couldn't deliver because my aunt was in ICU so they were left with the nurses. The nurses called the flower shop today and the shop picked up the order, called Just Flowers to find out if we wanted to change the order. She asked to talk with a supervisor, and got Richard who said that he was sorry for the mix-up and they'd replace the order. She said she wanted a refund. He said he couldn't because the order had been delivered. She asked for a confirmation showing the delivery on the 27th, which he could not produce, but insisted they were delivered. She asked him who had the flowers. He said the flower shop. She said that meant they were not delivered, and if we had wanted the nurses to have flowers we would have sent them some. She said that we were not ever notified they were not delivered to my aunt. It went in circles from there. We are now working through the bank to reverse the charges.

I called all through out the day on saturday only for them to tell me something went wrong, a computer glitch and they had to resend my order to the flower company that was to deliver. they had to wait for the that company to contact them for confirmation because they were not answering the phone. By 7:00pm on 5/10 the flowers were still not delivered. they offered me a $10 refund for the order not being delivered on Friday.

Sunday morning I called 3 times prior to 10:am only to have Just flowers tell me that the flowers would be delivered on Monday. I cancelled my order and they explained that it would take 1-4 businsess days for the monies to be put back. I waited for the week to pass and called on 5/19/08 because the money was still not refunded. They told me the money was released from their system and to check with the bank. The entire balance of $58.16. Again they had a glitch in their system and said they would expedite and it would be there by the end of the week.

I checked on Thursday, Just flowers told me they were going to put it through again and I should have within the next couple of days. Friday nothing, Monday was a holiday so I checked again today, still nothing. I have left messages on the voice mail at just flowers with no return calls. I have called all morning now 5/27/08 and i get to the top of the automated list only to be put into voice mail again.

Well, it was very disappointing that the flowers for my mom did not arrive, only to have to go at the last minute to buy some bundle of flowers from the grocery store which now I have paid more money for flowers. But now, I can't even get my money back. I feel completely violated, stolen from and I will never again use JUST FLOWERS and I will make it point to tell everyone I know not use this company. I WANT MY MONEY BACK. $58.16

i am already upset and all i am seeking is a refund. i have gone a head and disputed the charge with my credit card company but there is no guarantee that the charge will fall off if the company doesnt authorize. it is IMPOSSIBLE to get ahold of anyone in this company for i have been trying for the past couple weeks.. please help me or give me some advise into what actions i am able to do..thank u for your time...

i have had the charges put on my credit card.