JustFlowers.com Reviews

I am more than dissatisfied. My flower order was supposed to be delivered on 4/11 they just arrived today 4/14. I didn’t even receive a confirmation email. Then when they arrived it was not even close to what I ordered. It’s the ugliest bouquet I’ve ever seen.

This is the worst experience I've ever had. I placed an order on Friday, April 10th to be delivered the next as a birthday gift. Flowers were never delivered. I've been calling since then for four days now (April 14th) and the delivery is rescheduled for the next day every day. Customer service is unreachable. You aren't able to speak to a representative at all. I keep calling the department that takes orders and they hang up on me! Unbelievable. They took the money and never delivered the flowers. Also, spoiled the birthday surprise and turned the whole thing into a nightmare. When I said that I'd like to speak to a supervisor, they said that the supervisor is busy. Really?! I'm extremely disappointed with this company and I wouldn't recommend ordering from them.

Placed on-line order and was promised same-day delivery. 72 hours later, flowers still have not been delivered, but credit card was promptly charged. Multiple calls to the customer service number, cannot get to a human and no-one will return the call. Multiple emails to customer service email address with no response. And, yes, have checked spam folder. Never been madder, do not use this business under any circumstance.

I ordered flowers on 4-11-20, to be delivered on the 12th. Flowers never, and still have not been delivered, but my credit card was charged. I never got an email confirming my order, or an order number. I need to know what my order number is, and want to know why they were not delivered. Please send the order number to my email. I am very unhappy with my experience with Just Flowers. I will use you in the future if this matter is resolved.

Placed my order ** on 4/9/20 for flowers to be delivered for Easter on 4/11/20. Received emailed the delivery was rescheduled to 4/12/20. Called to verify delivery. I was told they would be delivered by 6:00 pm. Never showed! Called and could not get a live person. Sent e-mail and received email it was rescheduled to Monday the 13th and still no show. Sent emails and called with no live person to talk to!!! Still no flowers!!! Very pissed off at this company!! WTF. Where are my flowers or my refund???

I placed on an Easter flowers order with JustFlowers.com to be delivered on Sat, 4/10. The reason I picked this florist is because the website said my order could be delivered on Sat and the website even had a clock ticking how many hours were left to place this order in order for it to be delivered that day (Sat.). Flowers were never delivered and no one contacted me to let me know. There was no way to verify if delivery had taken place so that evening I had to ask the person who should have gotten them to find out the flowers were never delivered.

I placed two online orders on April 10. One delivery - same day service, the second - next day service. Both orders were placed at separate times with two separate credit cards. Neither delivery was completed. I spoke with, and emailed, and was not able to get any resolution. I have not received a return phone call or email. Justflowers has two opportunities to with two separate orders and was unable to get either order delivered. I would NOT recommend this company. I am terribly disappointed in the service and reassurance that the orders would be delivered.

Ordered two flower arrangements to be delivered. Ordered on the same day, 4/9/20. One delivery was for 4/10 and the other is for 4/14. First delivery never got delivered but I got an email saying it was delivered, 2 days late! Was NOT received! Been trying to get someone to talk to but only automation. I’ve left several voicemails and emails. I now have requested to cancel the 4/14 delivery to my daughter for her 20th. So disgusting! I want all of my money back. I will be contacting my bank!

Updated on 04/15/2020: I reviewed the company a couple of days ago regarding my order # ** that was never received Saturday the 11th. They said they were delivering Monday the 13th. Still never received. I tried unsuccessfully to get a refund. I want a full refund immediately. Not a new delivery date. You cannot reach this company by phone and they do not contact you. They are thieves. They need to be shut down.

On 9 Apr 2020 placed an order for a gift box to arrive on 11 Apr 2020. On 11 Apr at 1pm called cus rep who informed me the gift box would be delivered by 4pm that day 11 Apr. She also was to send me an email with tracking number. NEITHER HAPPENED. It was important for delivery on 11 Apr as I was told it would happen.

I ordered 2 separate orders at 9pm the day before. It said they could be delivered the next day. Neither were delivered. One was for my grandma's anniversary the other for a family member who lost someone.

In January I ordered a snowman container of cookies for a friend who had just entered an assisted living facility. It was to be a little surprise to boost her spirits. What was sent to my friend was an egg-shaped cookie with Happy Easter on it. (in January!!) The note I had written to accompany the snowman was Not in the box, thus my friend had no idea who it was from! But because it had her name on the address label, she started eating the cookie.

DO NOT give this company your email address. They will spam your inbox even though you unsubscribed from their mailing list. They spammed me around Valentine's Day and now Easter. I used their service one time and had to cancel because the order was going to be two days late, and now they just will not leave me alone. DO NOT give them your information or you will be bombarded by them on every holiday.

I sent my mom and one other flowers every time there was problem... First time 25 birthday sent happy 60th birthday. 2nd time wasn't even or close to flowers. I requested and 3rd time spent 70 ish dollars and looked like a 6 dollar bouquet you buy at store.... 3 strikes you're out...

I was nervous because after I ordered I seen a lot of bad reviews. I had made an upgraded $100.00 order. It was delivered on time, It was a beautiful arrangement. The bear and balloons also were delivered. They also credited my account 10.00 as the code I used didn't go through. I would say that I had excellent service. Would use again. I am not sure why the reviews were so bad. The experience here in Spokane was perfect.

DO NOT ORDER ANYTHING FROM THIS COMPANY. It is a FRAUD. Just so you know, they have managed to affiliate themselves with some unsuspecting flower shops so when you click on the link to order you get redirected to this company. The link could say flower delivery.com or justflowers.com. I ordered flowers from this company for my brother in law’s funeral and I got to the wake to find out that it was never delivered. Even though I called a day before the order was supposed to be delivered and was assured that the order was going to be ready. I called after the week and was told they would contact the florist to get the flowers to church the next day for the funeral. That never happened. Since then, they’ve been giving me the run around. They have refused to refund me my money saying that they are still trying to contact the florist. My business transaction was not with a florist so I don’t understand why this should be my problem.

I started my business with JustFlowers on Monday to send a simple pick me up bouquet to a sick friend. It was supposed to be delivered on Tuesday. I heard nothing from JustFlowers or my friend on Tuesday. Thought this was odd but waited another day. Got home on Wednesday and checked for an Amazon delivery and found a bouquet of flowers outside my door. Not only delivered incorrectly, but the pot was also chipped...and for $50, can't say the arrangement was too spectacular either. I called customer service...they told me to look at the invoice they sent. I told them I received no invoice. She tried resending the invoice twice to my email....no luck. Tried a different server on her end...no luck. Switched to yahoo email versus GMail....no luck. Finally, had me send her an email...which then she responded back with an invoice...and I received it.

I ordered flowers for same day delivery, was assure this could be done, paid the bill. Next day I inquire with the recipient how the flowers were, she did not receive any flowers, so called Just Flowers about my order. They said sorry we could not find a florist. So requested to have my order cancelled then as they were not delivered, but they insisted I speak with the mgr, SCAM! MGR states she will have them sent out by 1pm next day. OK, I agreed. Next day I get a call from JustFlowers requesting I pay 25 dollars more. I said no. Why would I do that. The manager then stated, "Well I am sorry then I will have to cancel your order." They promptly sent me an email confirming my order was cancelled and I would receive a refund in 1-4 days.

Ordered an arrangement called Darling Garden from the website mid Jan 2020 for my gf to be delivered on Valentine's Day. A beautiful arrangement with yellow roses, red daisies, flowers and pops of purple. At least a dozen flowers in total. I had the understanding that it would come as close to the arrangement as possible and that it would come from a local florist in their network. I even added extra red roses as an upgrade to which I paid more for, totaling almost $90.

Spent considerable time choosing a white floral arrangement in a white, rectangular vase with cross for the funeral of my sister in law in late-January 2020. Carefully crafted an enclosure card that linked this loss with the death of my husband a few years ago. Read and trusted copy that stated that Just Flowers takes special care with sympathy flowers. Received a call from Just Flowers on the day of the funeral that florist was having problems fulfilling order, not enough white flowers.

I placed and order with Justflowers.com for a flower order to be delivered to my sister in Charlotte NC on Valentines. The order was processed and the funds were immediately drafted from my bank account the same day as the order was placed. After several days had gone by, I knew something was wrong as I had not heard from my sister. After a week, I called her and ask if she had received flowers from me and her response was no. I sent Just Flowers and e-mail requesting information about the order. It went unanswered. I called Just Flowers service department and they said the order had been filled but they needed to check with the delivering florist to see what happened.

I ordered a bouquet from Just Flowers to be delivered for my wife on Valentines day. Not only did I pay $113 for guaranteed delivery, but I called to confirm my order on the day of delivery. The flowers didnt show up until 8 o clock the next night. The delivery guy said just flowers just takes as many orders as they can without checking if it's actually possible with the local florist. After multiple calls, just flowers offered me $5 credit. What a joke! This company does not care about their customers and wont stand behind their guarantee.

I have placed my order for Valentine’s day. I was charged way extra to have it delivered on Valentine’s Day. My girlfriend was contacted the next day to have it delivered. She said ok and never got it. She was contacted on the following Monday if she wants them on Tuesday and she said ok again. They were never delivered. They didn’t even had the courtesy to let us know when are they going to be delivered. The flowers were never delivered. I was charged extra for them and I was lied to that the flowers were delivered. Be careful with this website. It’s not about customer service and following up with orders, it is THEFT and FRAUD to take people money and never deliver or lie about the package being delivered.

I spent $120 to send flowers to a friend on Valentine’s Day. They guarantee same delivery and I ordered in the morning. They failed to deliver the flowers on Valentine’s Day. Then they failed to deliver them on Monday the 17th. Then they failed to deliver them on Tuesday. So at this point I called to get my money refunded. They said they don’t offer refunds after putting me on hold for an hour. Just Flowers is a scam and a rip off. Don’t buy from them. They will steal your money and break your honey’s heart.

It’s not surprising that my disastrous experience with Justflowers.com was shared by HUNDREDS of others that have posted reviews. Justflowers.com is an illegitimate scam of a ”business!!" I was fooled into believing the false advertising on the justflowers.com website that indicated same-day delivery when I spent $210 to have a bouquet of 2 dozen roses delivered to my girlfriend on Valentines Day. (Order #**.) They never showed up. I called at least a dozen times and NEVER was able to speak with an actual person.

Ordered an arrangement with lilies, Roses and carnations and a balloon. It cost me a little more than $120. When my wife received the flowers there was no balloon and no lilies. The driver was late. I called JustFlowers. I was placed on hold for several minutes before being told that they would call me the next day once they had spoken with the local florist. I didn't receive a call the next day. I sent 5 emails with ok only a response that the cost of the balloon would be refunded. On Wednesday February 19th, 2020, I finally received my return call. I was told that I would not be receiving a refund and that during the holidays the florist is allowed to substitute flowers. The arrangement my wife received is ugly and nowhere near $120 arrangement.

I placed an order for flowers for my wife and the website said the order would be delivered on the 14th. After all the other flower shops in town were closed, I received an email from JustFlowers stating they couldn’t deliver on the dated stated online. That evening, I tried calling the company and was directed to voicemail where I left a message stating I wanted the order canceled. The following day, a florist attempted to deliver my wife a bouquet that looked nothing like what was online! There were very few roses and the ones it did have were dying! My wife rejected the ugly flowers and the florist tried to tell my wife I forgot and placed the order late, which did not happen. I called the company later in the week to inquire about my refund, and they told me they wouldn’t refund my money!

If I could give a negative 5 I would. I ordered flowers for my wife on Feb 13 at noon. Their site said delivery was to be on 14th. I put on the delivery notes that my wife works from home and the doorbell is not working so knock loudly. I received a e-mail at 6.35pm on the 14th that they could not deliver till the next day. So I went out and found something. I tried several time to get a hold of customer service only to get hung up on after a 30 min hold. I finally got thru after a number of calls. And asked for a supervisor. I received a call on the 19th and was told that my flowers were delivered at 4.35 on the 15th.

I ordered flowers from Justflowers.com for my wife for Valentine's day after doing a Google search for same day flower delivery. No, I hadn't forgotten to get flowers for my wife but unfortunately, a different flower company that I ordered from 3 days earlier waited until 3pm on Valentine's day to tell me that my order couldn't be fulfilled because the florist that my order was outsourced to ran out of product. Yes, I realized it was Valentine's day, but JustFlowers website was STILL advertising certain arrangements that could still be delivered same day if I ordered within the next 30 minutes. So I placed an order around 4pm.

My husband order flowers from your company (Order # **) on 02/13/2020. We have called and left several messages since Valentine’s Day regarding flowers that never arrived on 02/14/2020 and at this point this is considered theft. We need someone to call back ASAP and refund him his money!! This is unacceptable as your company has had plenty of time to return the call/refund the money. Your company had no problem taking the money and now it seems as if you cannot refund or even communicate back to him.

I ordered my girlfriend flowers for Valentine’s Day and they never arrived. I called on Sunday to figure out why they haven't arrived, was told I would be getting a $10 refund to my card (which still hasn't happened) and was told the flowers would be delivered on Monday. Monday came. Got a call from my gf and she told me the flowers were still not there so I called them again and was told that the customer service representative would contact the florist. Was on hold for over 10 minutes when they told me the florist didn't pick up and the voicemail was full. She told me I would be getting a call back (never got a call back). Today I noticed that I had got an email saying the order was delivered even though it wasn't. Called them again and was told I would get a call back when they hear from the florist. At least the last guy actually took my number down.

Despite the guarantees listed in its advertisements, JustFlowers.com did not deliver. In searching for Valentine Day flowers for a loved one, I stumbled on an advertisement stating "Guaranteed delivery", despite same day. In that vein, I placed an order, and waited with anticipation for the delivery of the flowers to the loved one. I attempted to find the status through their website, however, they do not have an automated order status system, instead, you have to email them, and hope to receive a response. Further, when calling their customer service number, there is a continuous loop. No one ever picks up. After waiting for an inordinate amount of time, the system prompts you for an order number, then transfers you to voicemail.

I ordered flowers for delivery on Valentine's Day. I was assured and guaranteed the flowers would be delivered by 5pm Pacific. They were not delivered on the 14th. They were not delivered on the 15th, the 16th or the 17th. I called Customer Service and they apologized saying there was a high volume of deliveries on V-day! I was offered delivery of the flowers today with a $10.00 discount on my next order. I asked for a refund on the order as it was specifically guaranteed delivery for Valentine's. After 1 hour on the phone with being put on hold 3 times with a customer service representative in what was obviously a call center I was asked if a manager could call me right back to authorize my refund. I have been waiting for 1 hour and suspect I will never get a call back. Incredibly poor service JustFlowers.

I ordered a sympathy plant for my neighbors who lost their mother. I was ill and not able to attend the services so I thought I would send them this plant to show I was thinking of them during their time of sorrow. I ordered on February 14th and received a confirmation that the plant would be delivered the same day by 9:00PM. I emailed the company on February 17th and have yet to receive a response. I have called 3 times and have waited more than 45 minutes each time for someone to come to the phone.

I recently ordered Valentine's Day flowers for my girlfriend, they were never delivered and any attempts to find out what was going on were met with being put on hold or the "we're looking into it and let you know" line. 5 days later I called and finally talked to a human being who informed me that they would refund my money. Anyone I talked to was hard to understand and at times downright rude. Lesson learned. I'll do business locally from now on.

My Husband ordered flowers for me to be delivered Valentine's Day. Flowers were NEVER delivered. Several calls and messages were left but we never received a response. When we finally spoke to a customer service representative we were told the florist stated the flowers were delivered and a bogus time was given. We were told that they would contact the florist to verify the delivery. We contacted the company and waited on hold for over 30 minutes to be told that they needed to verify the flowers were delivered. I am appalled that a florist and this company have walked away with $125 and failed to provide the promised goods. To add insult to injury they are now refusing to provide a refund for the flowers that they DID NOT DELIVER! I will be filing a formal complaint with the BBB and I contacted my bank and placed a fraud claim on my card for this company.

I ordered flowers to be delivered the day before Valentine's Day and not only did the company fail to provide what I paid for, they provided me no discount or recourse and forced me to reschedule the shipment to the following Monday which they also failed to deliver. It would have been better to buy flowers from a reputable florist and send them myself at this point, and cheaper. I'm an active duty soldier and it meant a lot to me that I might have been able to send my loved one this delivery and this company willfully stole my money and did not provide the service they promised.

I ordered $250.00 of flowers from these con artists on 2-13-20. As of today, they have not delivered. They reached out to me today (2-17-20) and told me that they are going to deliver my wife’s flowers tomorrow, but I need to pay an additional $15.00. The nerve to ask for more money to deliver Valentine’s Day flowers 5 days late. I will never use this company again and will tell this story to anyone who will listen.

I was going to get write a rather large review however, after reading all the reviews they all covered everything I was going to say. There is no customer service. They only thing they are good at is taking your money. Do yourself a big favor and find another company, seriously. I only wished I would have read these reviews before using them. If I could give them minus 5 stars that would be how I would rate them.

I ordered same day delivery in the morning and was guaranteed a delivery by 9pm. I tried calling to confirm the order and was on hold for over an hour. When the flowers didn't arrive as promised I was on hold for another hour. I then sent an email and absolutely no response. After sending another email to cancel and get a refund three days later, the flowers were delivered and looked wilted and terrible. Not sure if I'll ever get that refund and I still haven't gotten a single response. DO NOT order from this site!

I ordered flowers for my mother for Valentine's Days. The order was charged and shipped. HOWEVER, the company charged me for another item WITHOUT MY CONSENT on a completely different order number. When I received the email for additional order there was not even a shipping address. My question is how did they even get my credit card info to charge my card again. You have to manually enter it which I did correctly for my first order. I have been calling this company since 02/16/2020, left over 10 voicemails and emails and no response whatsoever. I honestly can't even give this place a 1 star because their customer service is HORRIBLE. DO NOT ORDER FROM HERE! It is a complete SCAM!

I placed an order (**) for the bouquet on Valentine's day and it showed same day delivery. After a while, I received an automated message saying it can't be delivered on the same day but the next day. However, the order didn't arrive even on the next day neither on Sunday. I tried reaching customer care a number of times but all in vain. Dropped several emails and messages on site but no response yet. I'm tired of sitting on this issue for three long days. I want my money to be refunded immediately.

In looking to send flowers to me at my job on Valentine's Day, my sweetheart, found Just Flowers. He asked the customer service representative to make sure the flowers were delivered before 2 pm on 02/14/2020 because that's the time I got off work. He gave them his telephone number and my number to call if there was a problem. Well Valentine's day came and no flowers ever came and no phone call. I even went back to my job on the 14th before 5 pm to make sure if it had been delivered.

Money part resolved, customer service would make it complete package.

Updated on 02/19/2020: My response 2/17/20: Verifying? No response. The flowers weren’t delivered. Please start the refund process. Today still nothing. This is ridiculous!

Spent over 150 dollars on Valentine’s Day flowers for them not to be delivered on Valentine’s Day. My husband is overseas right now in the military so he couldn’t handle it and ask me to get them refunded or taken back. They wouldn’t work with me until I said I had POA and then still wouldn’t refund me “because they sent out an email saying that they might not arrive” on the day they were guaranteed to be delivered. Why overprice flowers so much for a special day and then then not get them on that day. To say the least I will never be using this site again along with my husband and everyone in his unit. Extremely disappointed. P.S. I spend the whole day on hold for nothing. They have a horrible customer service line.

One star is not low enough, and I see from all the other negative reviews I am not alone. I only wish I had seen this site before ordering from this company. I ordered a gift arrangement for Valentine's Day and a balloon sent to my own home, over $100. Never arrived and quite spoiled my day, causing me to run out to the grocery store for a quick down and dirty arrangement and a balloon to bring to the host of a party that evening. Next day instead of the flowers and balloon, credit and apology. I receive an email confirming my flowers have been delivered, they have not.

My fiance placed an order on February 14th at 0951, hours before the stated cut off time for same day delivery on Valentine's Day. Per several of the company's disclaimers, the floral arrangement was “guaranteed" to arrive on Valentine’s Day. Also noted in their disclaimers, it clearly says that delivery hours are extended on such holidays, specifically until 9pm for Valentine's Day. Not only was the arrangement not received on Valentine’s Day, but my fiance received an email at 8pm 2/14 stating that the arrangement would not be delivered on such day, which obviously is before supposed end of day of 9pm. Not only did we not receive the arrangement, but we cancelled our dinner arrangements in an effort to be at the house in the event that the arrangement was delivered because your disclaimer again said GUARANTEED delivery.

We ordered flowers for my wife for Valentine's day on Feb 7th. Order number **. Promised Delivery on the 14th. Total was in excess of $200. We got an email late on 14th saying sorry, but can't make the delivery on the 14th. Promised delivery on the 15th (today). No show and no email. Like I said, horrific. I called 5 times, each call on hold for 12 minutes prior to getting a voicemail box. I never got to a human (and aren't you actually a call center? Seems like a call center answers calls....) Sent cancellation of the order, no response. At this point we just want a refund.

As stated by many others reviewing this company they are a joke. They take your order, don’t deliver and then have a litany of excuses and zero answers. Save your time and money by shopping elsewhere.

0 stars. I wish I could leave 0 stars. DO NOT USE THIS SERVICE. I ordered same-day delivery and received an email 3 hours later that the order could not be processed would be delayed until the next business day. I ordered on Friday, meaning the next business day would be on Monday (too late for what I wanted the flowers for).

In looking to send my wife flowers to her job on Valentine's eve I researched different sites and if Valentine's Day delivery was possible before ordering. JustFlowers was offering select bouquets and products available for Valentine's day delivery even saying same day delivery. I ordered mine the evening before. Valentine's day comes and I very early made attempts to confirm that my order was indeed going to deliver and being that it was at her job getting there in a timely fashion (before she leaves 5pm]. The order tracking on the website does NOT work so that is totally useless.

If I could give 0 stars I would. I spent 241 dollars flowers that did not get delivered. My order number is **. Speaking with customer service and supposedly a manager they stated they attempted delivery but no one was there. They have 1 problem - it’s a place a business where they guaranteed delivery by 5pm. Not only was the recipient there so were several, several co-workers who witnessed there was no delivery. I was told there are no refunds and they will deliver Monday.

I've tried this website twice, and had an awful experience both times. They will take your money on a holiday knowing very well they can't deliver on it, then send an email the day of or the day after saying sorry they can't deliver on their promise. Not only that, but the flowers (once they arrive) are NOT attractive and you can find better flowers on the side of the road for a fraction of the price. The customer service is unprofessional and I simply do NOT recommend using them.

I ordered flowers on February 14 (yesterday), to be delivered to my grandmother for Valentine's Day. I saw on their website that they had good ratings and that they would deliver it to her on the same day guaranteed. I paid OVER $120 for a bouquet, and they never even emailed me about confirmation. Around 8:00 pm EST, I received a call from an unknown number saying that they weren't able to deliver the flowers. I called their phone service over 5 TIMES and emailed them twice about the issue and I haven't been able to get in contact with a real person since last night. This company is ripping people off, using false information to "sell" their products, and has overall horrible customer service and a horrible company. I don't want anything to do with this company anymore. I want my order CANCELED and a FULL REFUND, otherwise I will have no option but to call my lawyer and take legal action.

Please be aware before purchasing from this company, it’s a total scam. I ordered a dozen roses and several balloons on Feb 13th to be delivered on the 14, to say the least, nothing was delivered. I’ve called over 10 times and revived no answer. I’ve also emailed them twice with no response. Whatever you do, save your time and money and never purchase anything from this company, the only thing you’ll receive is a headache. This is the worst experience I’ve ever had with a company. It’s the next day and I have already called 3 times and can’t get anyone on the line. I will be filling a complaint with the BBB and disputing this on my card. I also will be taking further action.

If I could give Justflowers less than one star, then I would. I ordered a dozen roses and a balloon to be delivered to my girlfriend for Valentine's Day. The order was never delivered. I called customer service 7 times and was never connected to a real person. I was prompted to leave a message and they would contact the local florist for me. I received a call from them around 10 pm EST. The customer service agent said she was calling about order **. I told her that was not my order number. I tried to give her the correct order number. She began stammering incoherently, said wrong number and hung up on me. What is wrong with this company? Terrible customer service. Stay away from this company!!! They ruined Valentine's Day for my girlfriend, charged my credit card a ridiculous amount of money, and nothing was delivered. Worst experience ever!

They advertise on Google the guarantee deliver for Valentine's day. What a big scam. They stole over 130 dollars from me and keep using unscrupulous tactics to avoid refunding your money even though you never received their flowers. If you in the mood to feel raped and violated and just have money to throw out the window then by all means this is the company for you. Apparently I am not the only person they violated because all their reviews read like rehearsed script. That is because they pull the same scam on everyone they rip off. The overwhelming one star rating does not lie.

Ordered a floral arrangement for my mother’s funeral. What I ordered and what I received was not at all close! The arrangement was cheap and poorly done and quite embarrassing to say the least. When I contacted them I sent pictures to show the poor quality and had to deal with at least 7 different people before a manager was involved. I requested half of my money back and requested the florist info that did my arrangement. They refused to give me the info or my refund and found numerous ridiculous reasons to justify the horrible arrangement. I filed a complaint with the Better Business Bureau of San Jose Ca. Which I suggest all of you do who have been scammed by this company. How they remain in business is beyond me with how they respond to customers and stand behind their false advertising and policies. Do not use this company!!!

I ordered flowers this morning for my wife and never received e-mail confirmation or the flowers and it’s after 8pm!! Keep your flowers, I contacted my credit card company to dispute! Want my money back!

They finally delivered my flowers 3 days late. Still never got a confirmation call or order number. Still would not recommend using this company especially for important events during busy times.

I ordered from you because you advertised same day delivery, I past my order at 9:00am est time. At 6:35pm I get a call from a computer that you could not deliver today like ad said. I would like my money back and will never use you again and plan to get you a bad rating online for false advertisement. When trying to call you only get computer.

I've been calling for over 8 hours to get a status on some flowers that I was supposed to have delivered for Valentine's Day. You cannot get ahold of anyone Nor can you Fill out a form online or even create an account. At this point, I just want my money back. They ruined my day.

This was by far some of the worst customer experience I've ever experienced. I’ve called three different numbers since this morning and no one answer! I emailed asking about my order status. NOTHING! Never got a delivery confirmation and flowers were not delivered. I ordered flowers to be delivered the same day and I paid $116.47 and my fiancé got nothing. I want a full refund!

I have multiple email accounts with JustFlowers as there are a combination of personal and professional emails that have been used with them. My small business stopped working with them professionally in roughly 2014. All told I have had well over 600 emails in total from them over the last several years and have utilized phone calls, email unsubscribes and web unsubscribe systems. They don't work.

Updated on 02/14/2020: Was so happy to get quick response from Just Flowers that they had removed my email address from their mailing list - “unsubscribed” me!...and then I was checking my emails aaand, you guessed it, another one came from them after they had “removed” me. I truly do not understand how a company can operate this way!

I ordered the biggest bouquet of flowers with I believe star gazer lilies for a funeral. The flowers were very small bouquet with only 2 of the lilies. I complained and they added a couple lilies. Looked nothing like their ad. I would never ever order from them again and would give them 0 stars. Once you order you can't get them to unsubscribe you. I have filed 5-6 complaints about it but I still get their emails. When I called to complain about the continued emails they put me on hold for 10 minutes and hung up on me. Another thing is good luck. Getting a person you can understand.

They didn't deliver anything on the day promised, then sent a substitution notification a day after the promised delivery date. I tried using the email support channel per their notification, but never got a response. Eventually I was able to cancel the order through direct online support, days after promised delivery which never happened.

I order a lot for my mom who lives in Nevada. I ordered my arrangement and was guaranteed same day delivery. They called me twice that day and the last time was to apologize and say it would be the next day. The next day I get a call apologizing that it's going to be 2 more days. Told them to cancel order. Waited over an hour for call from manager to get my money back but of course never got that call. I had to call them back. They just promise you what you want to hear then do what they want. DON'T ORDER FROM THEM! YOU WILL BE DISAPPOINTED. Wonder how long it will take them to get me my refund????

Just Flowers attempted to deliver flowers for my wife, via an undisclosed local 'florist', that was not the size nor the arrangement I ordered. I ordered the premium arrangement of "Blue Horizon" and what was sent was a tiny arrangement of something else. Even the delivery man laughed when I told him "that's not what I spent a $100 on." He knew it was a rip-off. I of course refused delivery. Just Flowers Customer service said it was "close enough" to what I ordered and wouldn't refund my payment. Now I've got to get the bank involved. STAY AWAY FROM JUST FLOWERS!!!

Order flowers for my Mother in law birthday. They were nothing like I ordered. Not even close. Ugly thrown together. Not what I paid for. Get a 5 dollar credit and I told customer service I want a new arrangement for her what I pay for. "That's up to the Florist." What? Waiting to hear back if they are going to try to please the customer. Me doubt I never ever use this place again.

This was by far some of the worst customer experience I've ever experienced. I sent them photos of the product online compared to the one I received. The vase was the size of a beer mug and not even close to the one online and the bouquet was clearly missing flowers because a color was completely missing. Refused to refund because they told me they called the florist and the florist said it was close. Hung up on me because they were arguing with me saying that they are florists also and that the product I received was on target with amount I paid. To completely embarrass me on my anniversary and not even consider refunding me for my purchase was pathetic and some of the most unprofessional customer service I've ever experienced. Will never use again and I would never recommend this company to anyone. The manager was a know it all also and hung up on me.

If you are looking at ordering from this company, please think twice. We ordered flowers for a funeral and spoke to a representative to ensure we got the flowers we wanted. Flowers arrived and were completely different and did not look like an $86 arrangement. In this time of mourning they are giving us the runaround about trying to get in touch with the shop (we already sent them photos) and about how they can make substitutions. We have disputed it with our credit card. After reading all their BBB and Consumer Affairs complaints that seems to be the best course of action. What a scam company with poor customer service.

We bought our new home 6 months ago and got our new phone number 5 months ago. For the past 5 months I have repeatedly asked them to stop calling my house. They still call. Customer service is a joke.

The flowers were beautiful and delivered on time! Very happy with their service! They had a lot of bad reviews so I was worried but everything was wonderful and just as I ordered. I will be using them again. With no problem.

I ordered a flower arrangement for a viewing and funeral on Thursday, two days before the funeral. Received a call on Saturday AFTER the funeral telling me they hadn’t filled the order. Will not refund my money until I talk to a supervisor! No explanation. Now I have to put a stop payment on my credit card.

Buyer Beware: Don’t order from Justflowers.com. Thanks. Ordered for delivery on 12/20 for my Mom-in-law’s birthday. Never got a delivery confirmation and flowers were not delivered. First time I called, CS agent I could barely understand her. She agreed that there was no confirmation. She told me she would issue refund. I never got refund. I had to call back and send an email asking where my refund is. They are telling me they have to investigate. Now they are changing story and saying it was delivered. Person wasn’t home and it was left at door. I said that’s a lie as they would have had to leave at front desk at the gated apt complex. Now they are harassing my Mom-in-law with phone calls asking her about delivery.

Simply put, this company fails to deliver. Flower delivered 2 weeks late, and the quality in no way matches how they present it on their website. They put up good-looking photos on their website but just subcontract the customer's order to a local flower shop, whom they have zero control over. The local flower shop does not deliver what you expect, by the time you expect. It's like buying a $20 flower via an online reseller for $100. JUST DON'T DO IT.

Total failure. I set up a delivery to my friend for her 90th birthday with more than 24 hours notice. At 4:00pm on the day of delivery they call: can't find the address. I give the right address and they say will deliver today. THREE HOURS LATER, I get a message that there's a problem and I need to authorize an additional $40, please call. When I call back, they say they can't deliver the flowers today and want to deliver tomorrow with a $15 credit. The flowers were to be delivered on the actual birthday since my friend's husband died and her 90th birthday party wasn't until the weekend. Delivery the next day defeats the whole purpose. Total fail. I'll take a gift to the party. Talk about letting somebody down. I'll never use them again.

Updated on 01/03/2020: Needed to update since they’re trying to make me look like a fool. I have it in my call log. I called them at 11:32 am, 4:24 pm, 7:45 pm, and 9:34 pm. They advertise that their hours are 24/7, so to respond “you called after hours” is crap! Yes, I understand a florist has hours, but a responsible florist wouldn’t go home until all of the orders (especially the ones that were guaranteed to arrive the same day) were completed. So, if JustFlowers is going to try to shift the blame over to the florist, I’d recommend not working with florists like that or just not accepting orders that can’t be fulfilled.

JustFlowers had my order delivered to the WRONG PERSON at the WRONG ADDRESS and would NOT make it right!! They said there was nothing that could be done once an order was delivered!! They said they would credit me $10 for my inconvenience but my friend STILL didn’t receive the plant dish I ordered for her!! What’s up with that?!! I can’t afford to send another one nor should I have to pay for another one!! Thanks JustFlowers!! You weren’t supposed to process my order until I called you back with ALL the information! You can’t even follow instructions!!??

Update: I just received a call back from customer services as I had documented here I was unhappy. Basically, the vase was smaller than on the site, so less flowers, they told me it was Christmas Eve so the wholesalers charge more for flowers and so that is why I got less flowers. I also got told, over a 40 minute conversation call back from them, in her 20 years as a florist, no one gives out flower food, "it is just not the industry standard anymore". I was told that the fact that the greeting stick was empty, the lazy florist could not even bother to tear it off and put it on. Well is it really a big deal. I was told that in the on line picture the flowers have a disclaimer, that it might be different, that is less flowers on bust times.

Ordered on 12/27 for 12/30. Charged my card and did not process the order for my mom's 75th birthday. Neither of the 2 reps offered to make it right but kept blaming me. Why charge my card if the order is not processed? If you see there is a problem, why not call me to correct it? Disgusting customer service!!

I placed two identical orders for “All Is Beautiful” centerpieces item number 4989 on 12/6/19 to be delivered on 12/23/19. One delivery to a NY address was made on 12/23/19 but it was the wrong flower arrangement. The arrangement delivered was not even close to the arrangement that was ordered. The second delivery to a FL address was never made on 12/23/19. The business was contacted by phone on 12/26/19 and spoke to a customer service representative. I received assurances that the correct arrangement would be delivered on 12/27/19 to the NY address and that a delivery would also be made to the FL address. Both of these statements were lies.

I received the refund. Thank you.

I sent flowers to a colleague for her birthday. I scheduled the delivery a couple weeks in advance. They didn’t deliver. I got an email saying sorry, can they reschedule. We didn’t have bad weather. There was no excuse. I let them reschedule it to the next day. They didn’t deliver. I cancelled my order after waiting for them to answer my phone call for 40 minutes.

This picture is what you get from Just Flowers for $50. As you can see it is a total rip off. I placed two orders for $50 each and had to apologize to the people they were sent to for the lousy bouquets.

I ordered a Traditional Snowman Tower Gift Box to be delivered on December 24, 2019. The product delivered was a large COOKIE that had HAPPY EASTER written in frosting. I called JustFlowers.com on December 24 and received a voicemail message that due to high calls I would be transferred to Voicemail. When I was transferred to Voicemail a recorded message said the Voicemail box was full and. It accepting any more messages.

Ordered a Christmas centerpiece to be delivered Christmas Eve, having paid extra for Express delivery and handling charge. Received a confirmation email stating the order would be delivered within four hours. Received a second email within 30 minutes of ordering stating that my order was being prepared and would go out for delivery soon. Next email came five hours later stating that the order would not be delivered that day and would instead be delivered the next available day.

Ordered floral table centerpiece almost a week in advance. Needed to change the card, so called the florist direct using number all over the internet. Got a locksmith - and a cranky one to boot. Florist called recipient the day of delivery and said it would be the next day before they could be delivered. Then delivered something with half the flowers, lots of filler and pinecones, and no candle as a centerpiece. Very disappointed with the flowers and the transaction in general. Will not use again.

I ordered flowers from Just Flowers for 12 year old grand daughter's birthday, They asked me to upgrade and I did. I also added a birthday balloon, and a box of chocolates I included a special message.. She received a message written on the back of an office 3 x 5 index card, no balloon, the smallest box of chocolates a 3 pink roses. At 654 pm on her birthday when I put delivery time 1pm. Be aware I ordered 5 days prior. Company response: this falls within our policy, offered me 10 dollars off the next order. I sent pictures as well.

I placed an order at 7:54 am on Dec 24 for a Christmas Floral & Candle Centerpiece for $88. They advertise that they are committed to delivering important emotional sentiments ON TIME!!! "At JUSTFLOWERS.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible." They notified me at 5:30 pm that they were sorry & were unable to deliver my arrangement but would deliver it on Dec 26 instead. This was for a special friend going through cancer treatment. Delivering a Christmas arrangement the day after Christmas when all of the family festivities are over is UNACCEPTABLE! You made me appear as though I didn’t care & forgot to send a gift. They offered nothing in return for their mistake. If they couldn’t deliver today, why didn’t they notify me sooner so I could make other arrangements? Next time, I’ll skip the middleman & order directly from a local florist.

I had ordered funeral flowers for my cousin's memorial service 5 days before the funeral from Justflowers.com. I was told the flowers would be delivered to the church 2 hours before the service started. I was contacted ONE HOUR before service time & told that I'd have to pay an additional $25.00 for the flowers to be delivered to the church! The flowers were not even made-up & ready to be delivered by the time they called me for more money. DO NOT trust Justflowers.com! We ended-up having to cancel the order with no flowers being present for the memorial service from the (out of town) family! They are the absolute WORST florist service for out of town orders!! I give Justflowers a MINUS ONE THOUSAND for a review! ATROCIOUS!!

I ordered flowers that were to be delivered same day, this did not happen. I had to call twice before my flowers were delivered the next day. My daughter received the flowers, sent me a picture and I the flowers were nothing compared to what I had ordered. I called and was told I could get a $10.00 refund, you have to be kidding me, the flowers she received looked like they were thrown together. Do not use this service. SCAM.

I ordered flowers to be delivered the same day. Site said they would be delivered by 6:00pm. They were not delivered. I contacted the company and they said they wouldn’t be able to in with the delivery service until the next day. They kept asking if I asked the recipient if they were delivered. They were no and it kind of defeats the purpose of surprise flowers! The next day I had to call the company 3 times before I could speak to a manager. He offered me $7 off on $60 flowers! I cancelled the order and HOPE I get a refund. The site says they have a Better Business Bureau “A” rating but their not even listed on the BBB website. Do not use this company!

I normally use a different online flower delivery company and I learned that I should have stayed with them. I ordered flowers for my Mom's 80th birthday and chose the date, a Friday. Called the next day on Saturday and she had not received them. Called JustFlowers and they nonchalantly stated the flowers would deliver on Monday. I said no way. JustFlowers offered a $10 credit and said they would deliver on Sunday. OK. So my Mom then calls me and tells me, "It is the thought that counts," but I should just save my money and not use these guys again.

Horrible experience!! We order flowers for a special person’s birthday. Arrangement looked nothing like order.???? I wish you can see the pictures!! Embarrassing!!!! Don’t ever order from them or Victoria Flower Co. They are the ones that put the arrangement together.

Ordered on a 12/8 for a 12/13 delivery, did not deliver and also could not deliver the product I ordered, they sent an email stating that they didn’t have those flowers, Customer service is horrible, would not refund my money, they offered me a 10 dollar refund. Obviously this has happened quite a bit looking at the other reviews, worst company I have ever dealt with, if you want to throw your money away or want to be aggravated order from Just Flowers, they won’t disappoint.

I ordered flowers and they were not delivered on the day requested. The next day I received an email apologizing they did not deliver to the area requested. I replied asking for the order to be cancelled. This emailing process went back and forth with them asking if they could send the flowers to someone else or maybe use the credit at a later date. I asked again for my order to be cancelled and for the credit to be sent to my credit card. They sent another email requesting I call the customer service which I did and AGAIN was given the run around. I was then told they would transfer me to a manager. I was on hold for 10 minutes and when the "manager" got on the line she again gave me the run around trying to get me to change the order to someone else or a later date. I declined. She then said she would cancel it but that my card wouldn't be credited for a up to 5 days. Argh! Don't use this company for flowers!

I placed an order with Just Flowers on December 5, 2019, Order #**. I was online deciding what flowers I wanted to send my mother-in-law for her birthday when I got a call from Just Flowers wanting to know if I was having a problem placing the order. I explained to the representative that I had not made a decision on what arrangement I wanted to order. I then asked why he would be calling me if I was online choosing an arrangement. This is scary, they can monitor how long you are on their website and call you to find out why it is taking so long. I had not put in my name or phone number but yet they had access to that information. Then the rep said he would call back later to give me a $10 off if I ordered online.

I ordered a Christmas arrangement from a florist website and it went to Just Flowers. It was supposed to be delivered on Friday last week. I got an email on Saturday AM stating that it could not be delivered as planned. I sent an email back wanting an explanation. I received a call from and lady with a thick foreign accent who I could barely understand. She promised me the item would be delivered to a classmate who had her only son pass away.

I ordered an arrangement on Saturday that was guaranteed to be delivered before 1pm on Monday. It was for a birthday and to be used as a centerpiece for a party that night. It did not arrive. Tuesday it does not arrive but an email asking me to reschedule was in an email. I call, they apologize say they will refund my express delivery charge and guaranteed it would be delivered the next day which was irrelevant at this point. Next day no flowers, another email asking me to reschedule. I call to get a refund...all apologies we are taking $15 off blah blah blah guaranteed to deliver it next day. So fine do it.

We ordered flowers from this company for a birthday two days before. On the day of the scheduled delivery they advised they could not deliver that day via email. They advised they would deliver the next day (Dec.5) which they AGAIN sent and email so we cancelled, they then phoned on Dec.6 promising they would deliver them today with an apology... and AGAIN just sent another email. What very poor business practice. How rude and deceitful. Stay away from them.

Ordered flowers for my daughter's bday to be delivered same day with a 12 fee for delivery and service. Two hours later I was called and told the local florist wants to charge a 30 dollar more fee for delivery. Seriously almost 45 dollar fee for delivery??? They offered to pay 15 dollars of the fee but that still a 30 dollar delivery fee. I told them to just cancel. Then I was put on hold for a bit. Reading reviews which I wish I did first, seems to me this company is shady and puts blame on the local shops. This was a joke. Now it's gonna take up to four days for refund if I even get one. My order came to fifty dollars with service fees and delivery fees. The flowers were 39.99 came to 50.00 and wanted to change another 30.00. So delivery is more than flowers. This company is a joke.

Ordered flowers to be delivered to my Mom in the hospital. They were never delivered!!! Got a bunch of lies from customer service saying they were delivered and left at the nurses station. Called the nurses station myself and they said nothing has been delivered to them. Called again to customer service and got another excuse. After calling 5 times and being told no refund and would not give me the name of the local florist, I called my bank and filed a dispute. These people lie to you every time and you never get your order. STAY AWAY!!!!

Flowers were never delivered, and got the run around every time I Even trying to get a refund, seems like it will be a hassle. We waited for days, for our supposed next day delivery. I finally cancelled the order. Now even that seems to be a problem. Note to anyone interested...order Flowers from a small shop, local, which has a reputation to uphold.

Don’t use this company! They won’t deliver on time and they don’t care. Just go somewhere else and save your money. I bought an arrangement for Thanksgiving for my Mom and they still didn’t have it by Friday afternoon. Avoid at all costs.

My parents ordered flowers to be delivered on my birthday. These were supposed to be delivered on the 21st. I sent them a thank you message for something else and they thought I was saying thank you for the flowers. On the 23rd, I got a phone call from JustFlowers asking about my delivery. I told them I never received any flowers. They said, okay thank you and ended the call. So I called my parents to let them know. They arranged with justflowers to have flowers delivered on the 25th. No flowers came that day. They finally came on the 26th. The flowers did not look like the picture and definitely not worth how much was paid. I'm sorry that my parents had to go through so much trouble for this. They also sent another order to someone else at the same time and that person received the wrong order and also days late than it was supposed to arrive.

We ordered flowers for daughter’s birthday on November 21. We received call to verify order. Daughter received no flowers so we called on 22nd and were told, “oops we will have deliver today”. Flowers did not arrive on 23rd so we called again. We received same story. Today is 24th and again no flowers. When we called we were told tomorrow. Absolutely unacceptable! We then got the run around saying a manager would call. Of course that has not happened. We contacted bank to dispute charge. Do not use Justflowers.com. Read other reviews on consumer affairs site as same story repeated.

I ordered flowers for a friends retirement luncheon to be delivered on 15 November, I was immediately called by the company to verify the order. I was informed that the flowers were not delivered on the 16th because they said "there was no one there when the florist tied to deliver them". Which is strange considering it was to a business address that is manned during routine business hours. The person whose number a gave to receive the flowers said they never were called.

I ordered flowers through them, asked for the total payment amount BEFORE I got off the phone to ensure pricing. I was told by the rep that I would get the information in my email-without giving me a price. Go to check my email and a $60 arrangement jumped to $89. A surprise $18 'delivery charge' even though there was also an additional delivery charge on the receipt. So, I called immediately after I saw this and I've been calling and emailing customer service for about 2 hours now. They keep telling me only 1 person can cancel my order and put me on hold, what type of customer service is that??

I live in Australia and my Daughter lives in Marietta USA. She underwent a serious operation in Houston Texas and returned home very unwell and unable to talk due to the operation. Being so far away my wife and I sent her flowers using Just Flowers Marietta. Such florist does not really exist under that trade name. I believe it to be Flower Delivery.com.

I ordered a plant for my best friend on Wednesday the 6th to be delivered on Friday the 8th at her work that closes at 5pm.. I paid extra to have it delivered by 1pm. I received a call on Friday the 8th at 6:pm stating they did not have the plant I ordered, even though the website stated it was in stock. They apologized and stated it would be delivered on Monday. They gave me verbally their maximum credit of $10.00 that was never credited to my account.

Ordered from this company on a Friday to send flowers to my aunt after my uncle died, They were not received I called and was told there was a slight delay. Three phone calls later, I was told they would arrive on Monday. Today is Monday and still no flowers delivered! So my so called same day service has turned into 4 days and counting. I will never order from this company again!! Very dissatisfied.

I wish I had read these reviews before ordering from Just Flowers. A delivery was supposed to be made today for my daughter's birthday and no delivery was made. The company could not even find out why the flowers were not delivered. Such poor customer service. Would never order from them again! I have alerted my Visa account and demand a refund be made to my card. Beware of this company!

Purchased a $90 plus beautiful arrangement for my father who had knee replacement surgery. Thought it would cheer him up so sent him based on the picture advertised what should have been a wonderful gift. What he received while it did have some of the flowers as shown in the advertised picture was a complete rip off. About 1/3 of the flowers shown where included in the wrong basket sent in addition to the lack of the other flowers also shown. Contacted JustFlowers to complain, after several phone calls and several different individuals was offered a $10 refund, to which I continued to complain and eventually was granted a $15 refund. What a joke, ordered a $90 plus dollar arrangement and received a $20 arrangement. Could have done better buying from my local grocery store, at least I would have gotten my monies worth buying from the grocery store. Will never do business with this company again and caution all regarding using this company.

Save yourself the headache and stress by ordering directly from a local florist. I paid $132 for a bouquet of flowers, small box of candy and b-day balloon to be delivered by 1pm which was an additional cost as well. Flowers did not get delivered at all. I was waiting for my wife to call/text about her surprise and never heard from her. I waited until she was home from work to ask her if she received any flowers which she did not. She was extremely sad all day thinking I forgot her birthday.

I had the same awful experience as other reviewers. Ordered for my uncle’s funeral service. Flowers never arrived. They never called or emailed anything and each time I called checking on status, they either didn’t know or told me different stories such as the funeral home would not accept (I spoke to funeral home and no such thing happened), so they said they tried to deliver to cemetery, and they would not accept. I never even gave the cemetery name/address, and delivering them there would have been inappropriate in these circumstances.

I ordered a sympathy floral arrangement for my friends' husband's funeral. Every day for a week I got a message there was a delay in delivery and every day I called and a woman read the same script to me that they were having trouble but would and could deliver the next day. This went on for a week. On my last call I asked to just cancel the order and even that took forever with quite a discussion. DON'T USE THIS COMPANY!!!

I went round and round with this company!! They didn’t have plant I wanted but local florist did. They obtain their plants from local florist. I told them where located, they would not order from them and ended up substituting a “similar” arrangement. But it wasn’t similar. I couldn’t get refund because of clause they have that they can substitute one. So I was screwed! My friend said beautiful but I was steaming hot. Do not order from wired on-line florist!! A rip-off!!!

I ordered flowers a day before a birthday and also asked for expedited delivery by 1:00. The flowers never arrived, and they keep calling me offering to deliver them late. The birthday is over. They seem to think that refunding the expedited delivery fee will suffice. I have no doubt I'll have to contest the charges on my card because they seem to think that delivering the flowers on some other day will satisfy the requirement. The bottom line is that they lied, and now they're trying to cheat me out of my money. Don't every use this service!

I ordered a floral delivery on Sept 21 to go to my sister for a death in the family, supposed to have been same day delivery. It is now October 8, the flowers were never delivered, and just flowers refuses to give me a refund. They refuse to tell me who the local florist was as it's against company policy. I have called them multiple times, I have spent hours on the phone, much of that on hold. They have excuses and lies, saying they tried to deliver on multiple dates, or left flyer on door, or called on the phone.etc. No sign of any flowers. The only thing I can assume is I have been scammed and am out 100.00. Do not do business with them.

I ordered flowers (**) for a co-worker's birthday. They did arrive the same day (barely) after my checking on the delivery twice. The arrangement was 1/3 the size of the one in the picture. The "card" consisted of a folded piece of paper. It was pitiful. I will NEVER use this company again. Also, the customer service is rude and uncaring. I would have given them no stars, but that is not an option.

I went online and saw the different offerings of flowers, I called to place an order at 8:23 am for daughter's birthday on 09/23/19. However flowers finally delivered 09/24/19 at 6:00 pm and delivery driver stated to my daughter “water had drained from the vase”. This was my first and last time using this service and was only offered a refund of $15.00.

I attempted to purchase flowers for my mother's birthday. The flowers were my attempt to provide some comfort as it is also a difficult time of year for her for other reasons. The flowers were not delivered on the day specified, and are now three days late. I have been trying to communicate with customer service now for two days, but continue to get placed on hold, and then disconnected. If I stay on the line long enough, I am told that a manager is not available and will call me back, but no call occurs.

If you are dissatisfied with your order, ask to speak to a manager named Venice. She was the only manager who expressed any empathy to my situation. Spent 4 days sending emails and talking to different managers. All but Venice denied accountability and the various reasons why they had no responsibility. My situation was that the flowers I sent for my father-in-law's wake had a card attached in sloppy handwriting "From your friends at blah, blah, blah ". The card was supposed to say "In loving memory of dad, love Keith and Terri". All the managers other than Venice denied the mistake and would not admit to the error despite 20 plus emails and 10 plus phone calls from me. All I wanted was for them to hold themselves accountable and admit there was a mistake.

I ordered a bouquet and teddy bear for my best friend's swearing in as President of the NH town Clerks. I ordered the bouquet 2 days in advance to be delivered to the hotel she was staying in. The flowers were delayed and she returned to work (about 1.5 hours drive away). They attempted to deliver them the next day after the conference concluded. Due to their policy, I got no flower, no teddy bear, but the bill was not delayed. The most disappointing purchase on the web. I got nothing but sadness.

I ordered a bouquet for my brother's funeral. I am currently in the UK and was unable to make it back to the US for his service. I picked a beautiful bouquet of blues and purples. It was appropriate for my brother. What was delivered was a basket bouquet with pinks and whites and a giant brightly coloured striped bow. It looked like something for a girls birthday party. When my mother sent me a photo, I was HORRIFIED. I had to explain that it was not what I picked for my brother, and to please not take that bouquet to his funeral.

I received notice that a friend of the family had passed and ordered flowers via this site 9/5 (Thursday). I anticipated delivery on Friday. I received notification it was not delivered Friday night but per an email, that it would be delivered Saturday. Saturday evening the same notice arrived and I called their number. They apologized and assured me it would be delivered Sunday. It is Monday and the same notice arrived. Again I called and was told I could not cancel the order as it was scheduled to be delivered Tuesday, tomorrow.

I ordered flowers for a funeral and they were never delivered! I contacted “Just Flowers”, no answers to why I never received what I ordered? I was put on hold, put off until Monday, excuses were the florist shop wouldn’t answer, and then everyone I spoke to talked to me scripted (robot????)!! I would warn everyone not to use this company. Awful customer service! I still have not received a refund! I’m going to deal with my bank moving forward! Buyers beware!

I saw online a nice basket with beautiful flowers and I ordered for my daughter's birthday. First of all they charged too much extra and when I called them they made some excuses. Secondly they made a basket of flowers totally different from the one that I ordered and they delivered it after 6:00pm. If they can't make as a picture why they have all those pictures online anyway, it will not be same at all. I will not order again from this company. I am so disappointed from them.

The worst of all online flower services. They overcharged for expedited delivery and then failed to make the guaranteed delivery. Or the next day. Or the next day. Then, when I tried to get a refund, which can only be executed by a manager, none was available for 20 minutes at which point I gave up.

I placed an order with them on Saturday afternoon. I realized within an hour that I didn't need the flowers after all and requested a cancellation. They refused, and told me they'd already forwarded the order to a local Florist. Mind you the florist they forwarded it to was closed, and wouldn't have seen the order until Monday. But they still refused to refund my money. Not good a good business practice at all.

We ordered what they call "Light of My Life Wreath" from Flowers.com and seems that the order get filled by Just Flowers. It Was Embarrassing. These costed close to 150.00 and were the smallest arrangement at the Funeral. Do yourself a favor, go to the Flower shop and see what you are buying before being taken for a ride.

It was Mother's Day and we wanted to our mother in law a nice bouquet of flowers. I paid a lot to send her a beautiful bouquet of blue irises and yellow tulips. It was called "walking on sunshine". Very pretty and classy. What was delivered was a few orange/red tulips in a vase with no water, a balloon saying Happy Mother's Day and a silver stick thing also saying Happy Mother's Day. Not one aspect of this was what I ordered. The price was $69.99 (normally $59.99 put more because it was Mother's day). After delivery charges and handling fees it came out to $95.42. Because the vase had no water the flowers that were delivered were dead or wilted. When I saw what was delivered I was horrified. My husband filled out their online complaint form and called several times. To no avail.

This company after my complaint did a partial refund but I just wish my flowers had been better.

I placed an order for flowers to be delivered to the funeral home on Thursday August 8th in the morning. By that afternoon I'd received notification that "per the funeral home's request" the flowers would be delivered on Friday. Friday afternoon comes, and no flowers. So I called, and strangely enough they "assured me that they will be delivered to the church first thing Saturday morning". I just got off the phone, and no delivery. Their fix was to deliver them to the family on Monday...2 days AFTER the funeral and 4 days after I'd placed my initial order. So I gave up. I got off the phone with them, and called a local florist myself (which I should have done in the first place) and wow, they got an order delivered that same day (a Saturday no less).

I thought I was ordering from a local florist because the link said "JustFlowers of Brady Texas". The plant was supposed to be delivered the day of the viewing and and it wasn't so I called. They can't give me any information and tell me that they will find out tomorrow, after the funeral and won't give me the information to the local florist that the order was sent to. I spent $105 to be humiliated in front of my bosses for not sending anything and saying I did.

Ordered flowers for a family funeral after reading all the good reviews. Imagine my surprise when I arrived at the funeral home and found that the bouquet I received was not even close to the represented picture. No phone call that the ordered flower (stargazer lilies) were unavailable. They just went ahead and sent whatever they wanted. Have called JustFlowers twice with no resolution. If it's an important occasion don't trust this service because they are just a middleman to the self-serving florist they chose to use.

I ordered flowers. Cost of delivery (which I thought was free) was almost $20. Never explained to me on phone. With the cost of delivery, handling fees and taxes it made a $40 something bouquet double the price plus! I made order on phone and full price was never told to me on the phone. Only appeared on e-mail receipt. When I called the consumer office I was put on hold to speak to manager and then I was told manager was too busy to deal with me. I feel I have been scammed. Why don't they just tell you the full price. What are they trying to pull! I will never order from JustFlowers again. Be forewarned. Ask all details always.

I specifically ordered a plant with express delivery for a funeral service. It was to be delivered by 1pm the day after I ordered it. At 3pm the next day I received notice that it wasn't delivered but a "substitute" would be delivered the next day (the day of the funeral). I immediately called to let them know that was unacceptable and that I wanted to cancel the order. They REFUSED to cancel the order. I was livid! They PROMISED they would make SURE my order (NO Substitutes) was delivered asap the next day (funeral service day).

My 87 year old dad ordered flowers for a friend. After 5 days he asked me to help him find out where these flowers were so he could pick them up and deliver them himself. This involved a 50 mile round trip. While I was on hold waiting to be transferred to a manager my dad called me and said that they finally told him where the flowers could be picked up. That makes me wonder if the order had just been placed. I was finally told that florists they contacted could not deliver because of the distance involved. I do not know why he had not been told that one of the previous times he had called. I will not ever use this company and I would advise others to not use them either. *I DO NOT HAVE AN ORDER NUMBER.

Paid $50 for a $10 Bouquet so they would be delivered over the weekend. Was going to cancel as they were unable to deliver on the same day as stated on the web page. Spoke with two different representatives who both promised that the flowers would be the next size up and there would be a note included that apologized for the delayed delivery. I told them I would cancel the credit card payment if the note was not included. The flowers arrived (the smaller size) and there was no apology note included. Now I'm trying to convince my friend that I ordered them on Saturday when she just got them late in the day on Monday. Very disappointed.

I wanted to order for several family members, including myself. I made the order but a few days later when I wanted to check on it, there was no confirmation email so I thought I had not completed the order and did it again. Then I ordered the purple cottage display for myself. I did not receive any confirmation for the next two orders. The company to verify the delivery address for my order and I realized that they were charging me for all orders. I told them that I needed to cancel one of the orders because it was a duplicate. It took several hours and they repeatedly kept suggesting that I not cancel it.

Completely disappointed. What was pictured and what arrived are not comparable. Also did not arrive on the day it was supposed to. I reached out to try to confirm delivery but received emails twice indicating delivery was 6/29/19 and it was not delivered. Only after continued attempts was I finally told the next day that it was not delivered. Please do yourself a favor and call the florists directly for honest service and quality product. I was offered a $5 credit after being told I would have a $10 for the delivery issue, after the embarrassing arrangement arrived and I shared the below pic I was offered $5. A reputable company would have replaced the flowers and at least credited the delivery charge of $14.99.

Do not trust their statements online as to when the flowers will be delivered. The website said they would be delivered that day. They were delivered two days later - not one day - two days! Mom was disappointed to say the least.

I ordered a get well gift for my Grandson. A Teddy Bear and a few balloons. Everyday I was told they were on the schedule to be delivered that day. They were ordered Thursday evening and finally delivered on Monday. I talked to Customer Service 3-4 different times as the days passed and was assured they would be delivered that day each time I called. I will never use them again. Worst experience ever!!

Dealing with this company has been the most disappointing and frustrating experience we've ever had with a business. We ordered flowers to be delivered on a Monday. Starting Monday and every day after through Friday, we received an email that "due to a delay" the flowers were not delivered. I spoke 3 times with customer service, asking for a refund. We feel scammed by this company. I'm sorry I didn't check them out first. Still no flowers and no refund.

ORDER # **...I ordered item 3427 "I'll fly Away" flower basket for moms birthday... Item that was delivered was Country Meadow Blooms which was less expensive than what I ordered AND paid for!!! IF florist was unable to fulfill the order I should have been notified BEFOREhand.. and definitely not given a item of LESSER VALUE. To make matters worse the flower basket had absolutely nothing lining the bottom of the basket. So water runs right through the basket onto the table to the floor. DON'T WASTE YOUR TIME WITH THIS COMPANY!!! ALL COMPLAINTS ARE SIMILAR. THESE people then had the nerve to offer me 10.00 off my next order!!!! I'm going above the managers. They are a joke!!!! Order # **

We placed an order to be delivered to a church family friend whose mother had passed. The flowers were not delivered on the day promised which was day of the funeral. The order was called in the day before. We received an email the day after the expected delivery day saying they would attempt delivery on the next available day.

I ordered flowers for a co-worker who lost her Mom suddenly. I ordered online. Flowers were to be delivered on that day. Flowers did not show up. Called JustFlowers, talked to reps 3x, assured me they would arrive before 5 today. Co-worker sent text after 6 PM that she was leaving and no flowers. I called, had to leave a voice mail. I want my money back. BTW the city has close to a million people and is a hub for all kinds of businesses. They should not be in business of flower/gift delivery if they cannot come through. I have ordered before, but I will go back to FTD.

Don't order from these people. I ordered on a Weds to be delivered Saturday. They lied with a different story every time I called to check on the flowers. Monday I started calling again and finally they were delivered at 4 pm on Monday. The person that received the flowers asked why there was such a delay and delivering florist told her they had just received the order one hour before they delivered to her. Besides all that the arrangement was half the size I chose and paid for.

We ordered a $90.97 arrangement of flowers for Mother's Day. Their website said they could deliver... and if not, by next day. They were 3 days late, at 9 PM, to over 20 moms in the same area from a store 1.5 hours away (per the delivery driver). No call, no apology, and now no response to our complaint. Their website would not let us create an account to save our order information, and there was no confirmation email. That makes it impossible to provide the order number to them for complaint. The flowers themselves were nice. But the service is pitiful. If you see a response to my complaint that says only something like "Please provide your 7-digit order number..." then you will know that they are not actually fixing anything even though they like to appear active on this site that is full of similar complaints. I suggest we all deal directly with florists who care.

I ordered a large order of Mother's Day Flowers at price tag of $225.94. The company accepted the payment through PayPal and did not send a confirmation email, thus no 7 digit order number. I've sent inquiries and the company has not responded. A complaint was even filed through PayPal towards the company and they did not respond to PayPal either. They will not return communications leaving me with no way to get a refund for something my mother and grandmother never received. So they're basically thieves at this point. They took my money and are now MIA with no product.

I ordered flowers for Mother's Day. The ONLY reason I selected JustFlowers is because they said they'd be delivered on Sunday, Mothers's Day. I selected the state, and address according to the instructions on your website, and I was able to select an arrangement which could be delivered on Sunday. They were NOT delivered until later the next day. There was no indication this would happen when I placed my order (which I believe it should have been indicated). When I contacted them via email this was their response. "We will deliver your order on the next available day and we will include a note of apology from our company. Thank you for your understanding." I am not understanding and would not use them again or recommend them to anyone.

I ordered $80 dollars worth of flowers to be delivered on Mother’s Day. They were not delivered at all so by Tuesday I called them to ask for a refund. The representative that I spoke with said word for word- “It looks like the florist was too busy to complete your order. Our policy is that if we cannot get them to you on the correct day we will send them out as soon as possible.” I didn’t want the flowers 3 days after Mother’s Day. I just wanted a refund. He said he would get back to me about a refund. Never called back. I called two days later and somebody said that I refund should be posted in 1-4 days. That was on the 15th of May and it is now the 29th. Two weeks later. Their customer service seems to have no idea what they are talking about and the company itself seems to not be able to execute orders on time, if at all. Incredibly disappointing. Still waiting on my $80.

Ordered flowers for daughter for Mother’s Day. Waited online for a long period of time. Supposed to have given us an additional promotion code on top of the promotional code for $10 off. Didn’t give us any discounts off at all when we completed the transaction. Called customer service; no response. They were to call us back. We kept calling and emailing; no response. Finally after weeks we got a hold of someone. They refunded the $5... Wow! Will never use this service again! Poor poor customer service!!!

I ordered flowers to be delivered on Tuesday as a birthday gift. I received a message saying the flowers were not able to be delivered Tuesday or Wednesday. I spoke with customer service and asked that they be delivered as soon as possible. They told me the order would be delivered the next day with a $10 discount. I received an invoice in email the next day with only a $5 discount. I got an email sent at 2:15am on Saturday stating they attempted to deliver the flowers but no one was home. As it was a holiday weekend, I didn't get the email until Tuesday.