JustFlowers.com Reviews

Order number **. I purchased a flower arrangement from Justflowers.com that was supposed to be delivered on Mother's Day but was never delivered. I called Just Flowers up until 10 PM to do a follow-up and was told that they needed to contact the local flower company to see why my order was not delivered and what happened, and when I told the rep that I wanted to cancel the order and get a refund, she hung up on me. At 10:30, I get an email saying, "We see in our system that your order was delivered." (This was only after I asked for my refund and for the order to be cancelled) but she needed to confirm with the local flower company, which was closed today and will be tomorrow.

I ordered 2 floral arrangements for Mother's Day. The deliveries were scheduled for Saturday. Only one of them were actually delivered. I have been on the phone for the last two days attempting to speak with customer service. There has not once been a live person to pick up the call, although the recording states please hold for a customer service rep. I have even sent a couple of emails and have not received a response. I am PISSED because I have not been able to speak to anyone from the company to resolve this and I spent about $200 total on 2 deliveries. I definitely won't use Just Flowers again, and do not recommend them.

I don’t even know where to start with this review. First off if I could I wouldn’t even give them 1 star. My mother ordered flowers for Mother’s Day to be delivered to Seagoville Tx and paid $100 for this service. The flowers were supposedly “Guaranteed” to be there by Saturday so she had them a day before Mother’s Day. It is now Monday 5/9/22 and she still has yet to receive them. My Mother called and called to see what’s going on and they kept hanging up on her. Then when she finally got through, the man was rude as crap to her and told her to check with the order number online and hung up again. So I help her find the site and put the order number in and go to press submit, and it won’t even go through or do anything. So then I decide to call myself and I get hung up on twice as well.

I order flowers for mother who stays in USVI on thursday of last week for mother's day. My mother never got the flowers, I tried to call and there is no help at all. There was very rude, unprofessional people answering, now it is Monday and still no flowers, no help, but they took my $150.00... I am very upset with the service and would never use them again.

Updated on 05/09/2022: Going on day three of the non delivery dilemma, and I've received a notice stating that they will now deliver on Tuesday. Three straight days of missed deliveries. Please don't use this company. Beyond frustrating! Next, the flowers will probably be wilted and useless.

I wish I had read these reviews before I trusted “same day delivery for Mother’s Day” on their website. I just received a text message saying, “Rita, we apologize that we are unable to deliver your order #** to Sarah today and we have rescheduled it for Monday. We understand how important it is to show your loved-ones how important they are to you and we are truly sorry. Any questions please visit smsu.io/rGsxm or check your email.” And when I clicked the link, their system didn’t recognize my email or order number, so I called, and it looped me into leaving a message (I’m not sure for who) and when I called again and selected the option to place a new order to get to a live person, she told me I had the wrong department and hung up on me!

Justflowers.com is a fraudulent company. They take great amount of money ($121.86 from me) for delivering a simple bouquet of flowers. They did not deliver on the date--let alone the time--to which they committed. They did not even deliver the next day. Their Customer Service is non-existent. They claim that they answer the telephone during certain hours, but in fact their computerized system leads you into a long, long hold and then hangs up rather than pass you through to an actual representative or someone who can take care of the problem. I called more than 20 times and got no help at all. I spent hours on hold. Do not use this company. The company should be disbarred from marketing to consumers.

Ordered flowers to be delivered for my daughter's 40th birthday. The flowers never arrived, the florist contacted my daughter, (even though instructed NOT to call, it was supposed to be a surprise) asked her if she would be home and when she told the she was at a doctors appt, they told her to "come pick up her flowers"! Two days later NO FLOWERS. I contacted customer service (very rude) and instructed them to cancel and refund the order since now (2 days later) my daugther still has not received her flowers. They told me they do not cancel or refund orders. WOW!!! I called my credit card company to dispute the charge and was told that is is quite common with JustFlowers... lesson learned, NEVER USE THIS COMPANY!!!! *my experience was with JustFlowers.com... (not ProFlowers as previously stated.)

I understood that the order placed might look slightly different from the picture on the product page. However, the flower recipient sent me a photo and the flower arranged was very different from what I ordered.... it is disappointing!

March 9th I ordered a flower arrangement for a friend’s funeral. I tried ordering directly online, but after many tries I was unsuccessful so I decided to call their customer service number and asked why my order wouldn’t go through? And he said, "No problem, I will be glad to help you" which I thought it was great. Few minutes after he took my order I gotten an email and I noticed all different kinds of charges so I called them back and that’s when I realized, this crooked company charged me $6.99 for placing my order over the phone which the person DID NOT discuss about any payment. After that first scam they tried to pulled out, I should have canceled my order, but I didn’t. My gut feeling was telling me that this is not going to be a good experience buying from this company.

What I ordered is not what I received. But because they can use various different colors or types of similar flowers, the “arrangement” matched the “value” as I was told multiple times. Customer service was very apologetic which is nice, but I don’t care about that if all I want is my money back. I was told multiple times by CS and management the quote above and that the best they could do was $10 return. Then after they spoke with their florist, it became $15. I did not want to settle on that and kept demanding a full refund but was told that their site explicitly states after it is delivered they cannot give full refunds.

Do not do business with this company! I ordered an arrangement for a funeral 4 days in advance and the customer service rep insisted on placing the order for me so I would be put in as “top priority” even though I wanted to place the order online myself. I was charged $4.99 extra on top of normal handling and delivery charges for “expedited delivery.” I checked on their website and this charge is for urgent, last-minute orders that need to be delivered within 4 hours. They never refunded me for this charge even though they said they would.

My husband ordered a dozen roses for me for Valentine’s Day with a sweet card attached. They arrived 2 days late, they were left on the doorstep 8:30 am in the freezing cold… The driver didn’t even ring the doorbell. The roses were frozen & DEAD & we have the dated pics as proof which we sent to the company, there was NO card just a piece of paper with our address and typed regards from from husband… It looked so HORRIBLE. We called the company & told them the problem we also sent them the pics expecting a full refund and an apology BUT instead they offered in an email $15 for a $125 purchase we’re gonna let our cc company take care of it now… What a lousy experience. GEE THANKS JUSTFLOWERS.COM FOR RUINING MY VALENTINES DAY!!!

Had to call three times to confirm delivery. All three times spoke with a person who promised to call back and never did. Paid for a top price flowers arrangement and a local florist creates something different and not good looking, not even close to the website picture.

Yelp has them rated 4.5. BBB has them barely over 1. Went with yelp and it was a horrible experience. Justflowers.com ruined my surprise. If I were the one throwing out reviews, I would put out more than the 10 you were paid to post. By the way the bbb has over 1000 reviews and most of them are nightmares.

I have been getting their emails so often over the years. I have repeatedly asked them to stop sending them. They still continue. I have never ordered from them and I never will now. How can I get them to stop?

I don’t usually write negative reviews but I feel the need to warn others- just find another flower delivery company. After one order never showed & the other showed up a week late, I had to file a dispute w/ my CC company to reconcile because customer service never responded, after repeated calls and emails. Top make matters worse, JustFlowers still slams my inbox with junk mail despite my best efforts to unsubscribe and mark as spam. No answers from customer service about this issue much like the botched orders. DO NOT USE!

My sister's funeral was yesterday (Sunday, Jan. 23 2022 at 1 p.m.). I ordered the arrangement on Friday, Jan 21 at 9:50 a.m. The flowers were not delivered. I called yesterday evening and spoke with customer service. Got pretty much nowhere. They said they had the order # but it would need to be reviewed to see what went wrong. Called again today and they offered to give me a credit toward a future order (that's not ever going to happen) or make up an arrangement to have sent to the person's (or my) home. I don't want the flowers, and my sister is no longer in her home----what's the point of that? I told them I wanted the money credited back to my account. She (Jill) said okay and that she just sent me an email confirming the cancellation and the money going back in to my account. I have not received an email. I'm not going to let this drop. I just lost my sister, I'm not about to let anyone scam me out of $125.00.

My cousin's funeral was in Mobile Alabama today. My husband and I both have Covid so we couldn't go, but I wanted my Aunt to know she was in our prayers. Thursday I called to make sure the flowers would get there - I ordered flowers in 2017 for Mother's Day for my Mother-In-Law that were never delivered. Haven't used Just Flowers since then, but I hoped they fixed the problem and lightening wouldn't strike twice. It did.

Placed order to be delivered to my 93-year friend in St. Louis. Day of delivery got call flowers would not get delivered. The St. Louis florist they use was out of flowers. Really they could have called me an hour earlier so I could have ordered from another florist, but they did not inform me until 5:45 when all other florists were closed. Their fix...send next day with a $15.00 credit on an order that cost $100. Please check them with the BBB. Their rating is 1 out of 5. Please do not rely on this company if you are sending flowers for a specific occasion. Delivery day was Dec 23. No holiday or other occasion where the demand for flowers would over run the supply.

I did some business with this site a couple of years ago. Since then they've bombarded me with spam. I've tried to opt out of their emails over 10 times now, but they just keep coming. I've just reported them to the Better Business Bureau, and am about to go after them on social media. If you do decide to use them, which I do not recommend, don't use your work email! You'll never get off their email list.

I only used them because a local business I had been using closed. I ordered Monday for Wednesday delivery. Wednesday morning Just Flowers called and said I would have to pay an additional $17 for delivery. At 4 p.m. Wednesday I called because the order had not been delivered. I called just flowers and they said the order would be delivered by 6 p.m. At 4:30 I received a delivery confirmation email. The item had not been delivered so I called justflowers again. They said it showed delivery was made at 3 p.m. and they would call the shop. Delivery was made at 5:30 p.m. The florist said they had called justflowers several times for payment and didn't receive payment until I called regarding the delivery confirmation. They told me they only charge $3 to deliver to my area. The $17 I was charged was a ripoff.

I ordered a funeral arrangement. It was delivered to the wrong person at the funeral home. I talked to a representative supervisor Emily. She keeps telling me they'll investigate. I missed a call from them earlier. The voicemail said because it was delivered to the funeral home they are not responsible. Seriously I paid $179.97 for flowers, they delivered to the wrong person and I cannot get my money. I advise not to order from them. Currently going through my bank trying to get my money back.

I ordered flowers for my wife’s birthday that didn’t deliver. The attempted re-delivery. Ring doorbell proof they didn’t deliver again. After 2 weeks of phone calls, emails…they sided with the florist and refunded me 5% of my money. Website site says 100% customer satisfaction - not satisfied.

I ordered flowers for my mom for Mother's Day. The flowers never arrived. They told me they delivered them but my mom's Ring cameras had no proof of delivery. They ripped me off of over $100! Never doing business with them again!

I called on Friday morning to have flowers delivered (as promised) for a friend's birthday. I received a notice at 5 AM on Sunday that the flowers couldn't be delivered as promised and they wouldn't be delivered until Monday. No, "we'll waive delivery fee." No "we'll give you credit on your next order". Just "sorry". They couldn't care less. Will never use again.

I sent sympathy flowers with 1 digit missing. My fault, I acknowledge but for the last 2 days despite spending hours on the phone and emailing I have not heard back from them. I have been unable to cancel or have the order resent. I will not be using this service again. Horrible customer service.

I order an arrangement for a funeral, was supposed to be delivered the same day. Well that didn't happen, the flowers arrived 3 days later. This company is very hard to contact, you can't inquire about an order online, and when you call, you're on hold forever, and mind you, I went from a $40 arrangement that costed me $75, totally ridiculous...WILL NEVER USE THIS COMPANY AGAIN!!! PROFLOWERS IS MY CHOICE FROM NOW ON, AND SHOULD BE EVERYONE ELSE'S!!!

I also only put ONE star because they don’t offer an option for ZERO!! First and foremost these people operate under multiple entities and will contact you under multiple entities! flowerdelivery.com is where I ordered and justflowers.com is the customer service entity that contacted me when I complained. The arrangement delivered was a sad misrepresentation of what was ordered. Unfortunately I couldn’t post photos, which would have made anyone disgusted with what transpired and the solution offered.

I own and operate a retail flower shop in a small town in Alabama. JustFlowers calls me repeatedly to fill their orders, and I refuse every single time. I've asked them to take me off of their call list, as I will never fill an order for them. But they persist. I can't block their number, as each time they call, it's from a different number. Their orders are usually way too cheap...wanting specific flowers that I don't have in stock. They call at 3 or 4pm and expect me to deliver on the same day (which is NOT going to happen). They've even called repeatedly on a Sunday, even though my voicemail states that I am closed on the weekend.

Order #**. I ordered a full flower basket with balloons, to be delivered to a friend in the hospital. I received a picture of what she received - it was NOT a full arrangement nor did it have any balloons. I sent the picture of what was received as well as what the website showed and I asked for an explanation and an appropriate refund. They requested pictures taken of all angles of the arrangement which I sent them (an inconvenient request as the patient can not get out of bed and no guests were permitted in the hospital due to covid restrictions).

I ordered flowers ($75+) on a Sunday afternoon to be delivered (expedited) to someone in a NC hospital. The flowers were never delivered. The company would not tell me the name of the local NC florist.

Oftentimes, these flowers are ordered by JustFlowers on Instacart- your flowers are shopped for by an (unknowingly) instacart shopper at a local grocery store; and dropped off at your address. The “photo proof of delivery” I've seen mentioned in responses is the photo the instacart shopper sends JustFlowers, or Felix; or whatever name they use. Not a cool practice.

We ordered flowers for a funeral but the flowers were never delivered. Supposedly they were delivered to the back of the church and left outside in the heat! No flowers were ever found. Not believing us, the church or the grieving family, JustFlowers called the grieving family and asked if the flowers were received. They said no. Still after all that they refuse to issue a credit. Do not buy from this company. I wish I could give them a negative rating.

Do not use this company, they promised the flowers to be delivered at the hotel the night before the funeral, never came. That night after 3 hours on the phone on hold they promised they would be at the gravesite, never happened. That afternoon they said they were going to deliver them to my father's house, he was in the ground that morning. I have never dealt with the worst company. My Union usually deals with 1 800 Flowers, and they are great. So much for ordering days ahead.

I ordered and selected several orchids in a vase to be delivered (and was charged $88.47), instead lilies delivered (even one day later) to my friend who was sensitive/allergic to it. When asked to correct the mistake, the company swapped lilies with just ONE orchid cut (after two days). How does this company justify the cost? $88.47 for just a single orchid cut. This is not fair, you should have charged me reasonably.

I ordered a floral delivery for a funeral. I was informed that the delivery had not been made and was asked for an alternate address, which I provided. The arrangement was delivered to a different family member instead of the address I requested. After numerous hours on the telephone with various agents and managers, with JustFlowers verifying the address I had requested and seeing that it was delivered to a different address, I was told that the most they could do is to credit my account $15 - I paid $118.47. Please do not waste your time and money with this company.

My order was # ** totalling $76.46 to be delivered May 21. No delivery was made - No follow up courtesy call or email to advise status of order. I never even received a confirmation email after I ordered. You cannot "EVER, EVER" reach an agent. You are redirected each time you call to leave a msg. I called. I emailed at least 4 times. Each time I inquire, the status changes & continues to push the delivery date & time out to the subsequent next day. That has taken place 4 times already. It is now May 25. They took my money. No floral arrangement. No callback. No email replies or responses. All I want is my money back. JUSTFLOWERS Order **. JUST FLOWERS??? MORE LIKE "JUST A SCAM"!!

Ordered flowers on 5/142021. Said they would be delivered on 5/15. Florist delivery person called me at the time when they were delivering, said could not find the address. I confirmed that they had the right address. Did not get a response back until the 19th that the flowers were not delivered because no one was home. I have had several flowers sent to people that were not home at the time. Never heard of that policy before.

Needed flowers in a rush for a family member's funeral. Every company I had called said they did not have the flowers I wanted but this company definitely stood up to the test. Delivery was exceptional and on time. Will definitely use them again.

This is the worst customer service I have ever received. Less than a 1 Star. I ordered a Mother's Day plant arrangement “Garden of Gifts Plant Basket” and received a cheaper Vase of flowerers. The flowers were already starting to wilt when delivered. I contacted via web site for 3 days trying to contact customer service, and then 5 days by e-mail. The voice messages were so garbled, I could not understand them. When I did get a person then put me on hold and then the line dropped off. Now they want to refund me $15 for a $135 bill. I will never order from these people again.

I hope I can see a positive resolution out of this. I placed three orders (**, **, and **). These were supposed to be delivered for Mother's Day. I have given it a week and they have not put me through to speak to a representative, have not answered my emails, have not responded online, have not DELIVERED any of the three arrangements, and still they have charged my card. I am working with MasterCard to get a refund and I was hoping to get arrangements to my Mothers even if they are late. Just Flowers/Flower Delivery dot com, what can you do for me and for the countless other I have seen online in the exact same boat?

I ordered two Mother’s Day bouquets to separate addresses and neither was received. I am now unable to track the orders or get anyone on the line. I want a full refund: my order numbers are: ** and **. What a terrible thing to do to someone on Mother’s Day. I do not recommend them, go to other reputable places like 1800 Flowers or Pro Flowers.

Horrible awful company. You can see that all customers give them one star and one star is too many for this trashy company. No service. Cannot get to customer service at all. Give email and order numbers. "No match" they say. This company should be shut down by criminal agencies. Took money for flowers and delivery and no money no flowers. This is since 05/08/2021. Today is 05/15/2021. I also filed complaint and wrote bad review BBB.

To preface my review, let me say that I have used countless online stores to order flowers over the past 20+ years. 1800flowers, ProFlowers, fromyouflowers, FTD, Amazon, local shops, etc. I have ordered hundreds of arrangements for business purposes and for personal occasions. Most have been on point, some just so so. But JustFlowers has proven to be the worst of all time, following my recent experience. I ordered mother's day flowers that were not delivered on May 9 as scheduled. I had to call multiple times just to get an update and was eventually advised that my flowers were scheduled for redelivery on May 10. Apparently, It's their policy to redeliver on the next business day. However, the flowers never arrived the next day, and once again I received zero updates.

My order was $165.00. To be delivered May 9 (Mother's Day). No delivery was made - No follow up courtesy call or email to advise status of order. You cannot reach an agent. You are redirected to leave a msg. I called. I emailed. Several times. It is now May 14. They took my money. No floral arrangement. No call back. No email response. All I want is my money back. JUSTFLOWERS Order **. JUST FLOWERS??? MORE LIKE JUST A SCAM.

I paid over $100 for a large beautiful premium bouquet pictured on their website, but what my mom received was about 8 roses. I was given the option for same day delivery on Saturday but it did not arrive that day. The updated delivery estimate said Monday. It did not arrive Monday, and instead came on Wednesday. My mom sent me a picture of the bouquet she received and I could not believe I paid as much as I did because they look nothing like the picture. It looks like a small sad bouquet worth not more than 30. When I call, customer service does not answer. I have the pictures to show you what I should have gotten versus what we actually were delivered. Order #**

I ordered a flower arrangement from JustFlowers.com for my mother on Mother's day. I used the JustFlowers.com site because they advertised same day service. The flowers were not just late - they never arrived at all. The company sent me a few emails saying that the flowers were on the way and then they said that they couldn't deliver the flowers at all. They have not refunded my money or even responded to my phone messages and emails. I have never had money stolen from me by a company in this way. Their website said that they have BBB certification so I thought I could trust them. How can a company be allowed to blatantly steal from people in this way?

I ordered a premium bouquet to be delivered on Sunday for Mother's Day. I chose JustFlowers because of the Sunday guarantee which never happened. I would get a text daily saying they would try again tomorrow. After endless phone calls they were delivered today on Thursday. The florist who provided the arrangement called and told me the delivery driver was lost and the proceeded to say the order just said gerbera daisies and they did not know what else to put in the arrangement. I paid $98 and change for what they sent. It had 4 daisies and looked like something you would buy at your local grocery store for $10. Save yourself the headache and stay far away from this company. How they are still in business in this day and age and after all these negative reviews is beyond me. Wish I did my research before ordering.

I placed an online order from JustFlowers.com for Mother’s Day to be delivered on Sunday, May 9th, 2021. It is now May 13th, 2021, and still no delivery. First, I never received a receipt for my delivery but got an alert from my bank that a charge was made to JustFlowers.com. Since May 9th, I receive a daily text message stating my Mother’s Day order is scheduled for redelivery on the next business day. Any questions, visit smsu.io/y8PKS or check your email. Yet again, I check my email and spam folder, and there’s no email from JustFlowers.com. They claim to have 24-hour customer service, but I have called every number listed on the JustFlowers.com website every day since May 9th and have left multiple voicemails with no callback. I have also emailed them every day with no response. I‘m hopeful maybe they will see this and reach out.

DO NOT USE THIS SERVICE!! HORRIBLE experience and the worst flower delivery service available. Where to begin... I placed an order on the 7th of May for flowers to be delivered on the 9th. Two days is more than enough time to get an arrangement together and ready for delivery. The 9th comes around and the flowers never arrived. I even waited until the next afternoon just to give them extra time to deliver since the 9th was Mother’s Day and was probably busy. It is now the 13th of May and the flowers still have not been delivered. I called and emailed and left messages multiple times for 5 days with NO RESPONSE!!!! What kind of company is this? There is zero communication with the customer and there is no way to reach anyone at the company. If my flowers were going to be delivered late (or not at all) someone from the company should have reached out with an update.

Aside from the ridiculous occurrence of me ordering flowers for MOTHER'S DAY, and the flowers NOT arriving until TUESDAY, their customer service could not be worse!!! They do not care, are not in any way empathetic and after you've spoken with someone to air your grievances, they just say they are going to call you back. And guess what, no call back. I will NEVER order from them again and will make sure anyone who wants flowers, never expects reliability from this place. I don't even want to call them a company because they hardly operate like one especially, one that cares even a little about having integrity.

UPDATED 5/22/2021: I am livid! Total rip off! Ordered flowers for delivery on Mother’s Day, and they never arrived. I never got a confirmation email so I had no order number. Took me one solid week to get ahold of anyone at the company. I was assured a full refund, but then got an email that said the flowers were delivered. Very suspicious! AND THE FLOWERS HAVE STILL NOT BEEN DELIVERED! I am now being told by this company that I am just plain out of luck. $125 down the drain!

5/8/2021, I ordered flowers for delivery on Mother's Day. My credit card was charged. They were never delivered. Customer Service said local shop delivered on 5/8. Not true. I was told by Customer Service they would not provide the local florist name. So, no flowers, no proof of delivery and no refund.

I made two orders on Saturday morning to have the flowers delivered for Mother's Day on Sunday. The first order arrived on Sunday for my mom. The second order wasn't delivered at all for my wife and nowhere to be seen. I checked if there's any errors in the address, there were none. Not only that, I was charged $128 on my credit card. I tried to email them and call them and no one is answering or responding to my messages. This is my first and last time ordering from this company. I had to use them as the company I usually order from were sold out. Save your money and order somewhere else, there are plenty of options. I made the wrong choice. No refund and no flowers.

Order # **. I placed an order for mother's day flowers for my wife. I done the order on 5/7/21 to be delivered on Saturday the 8th. I haven't seen the flowers yet. I requested my money back. I got 1 email response saying they would check with the florist and see what happened, that was 3 days ago. Can't get a response now. I just want my $89 back.

I ordered flowers on May 6th 2021 for delivery on Mother's Day, May 9th. Every day since then I receive this text message: Your order #** to ** is scheduled for redelivery on Thursday 5/13/2021. Any questions visit smsu.io/b0nBe or check your email. It's always pushed back to the next day. I've emailed several times asking for someone to be in contact with but no response. I've called several times but the phone just rings and eventually disconnects. I've asked my credit card company for a chargeback and will be filing this as a scam corporation with the BBB. Avoid at all costs. I wasted $135 on flowers for them to never be delivered. Way to ruin a nice surprise for Mom during a worldwide pandemic where we can't see our family. You should be ashamed. I wish I could give this 0 stars.

I ordered a $100 bouquet for my Mom to be delivered the Saturday before Mother's Day, which this company's website said was available. I got a notice later that day that it would be delivered the next day on Sunday (Mother's Day). Then on that day, Sunday, I received another email saying it would be delivered on Monday, same thing on Tuesday, then on Wed, then on Thursday. Now I'm trying to cancel the order - who knows how that will go. This place is a joke of an e-commerce business. They ruined Mother's Day for me and most importantly my 93 year old mother.

I ordered flowers on Saturday for Mother's Day (Sunday) because it said they offer same day delivery. It is now Tuesday and the flowers have still not been received. Each time the delivery is delayed, I get a perfunctory email saying, "we are truly sorry your Mother's Day to Grandma was not able to be delivered. We will deliver your order on the next available day. Thank you for your understanding."

Don't trust these positive reviews. Check their reviews on other sites. It's the same story. Liars and scammers. I ordered flowers to be delivered on Sunday, Mother's Day. I was surprised they still had delivery slots, as the companies I usually use had none. I should have been suspicious then. I ordered Saturday. Sunday comes, no flowers. I get an email saying they'll be delivered on the next available day. Check their website and it says now they're scheduled for Monday. Monday comes, no flowers. I get an email - next available day, and that they are scheduled for Tuesday. It is now Tuesday. You guessed it - no flowers. I got an email claiming Wednesday. I'm done. DO NOT BUY ANYTHING FROM THIS FRAUDULENT WEBSITE. They ought to be shut down! I'm filing an official complaint to help that very thing happen.

I ordered flowers on a Friday for Mother's Day, 2021. They advertised 1day delivery. Not only were my flowers NOT delivered, I was never notified, and they CANCELLED THE ORDER AND STILL CHARGED MY ACCOUNT $85.00!! When I called customer service, after waiting over 30 minutes someone picked up, said they would check my order, and never came back online. Then I was hung up on. It took 4 more calls, waiting online every time, before I got a decent representative to tell me My Order Was Cancelled and I could expect a refund!! DO NOT DO BUSINESS WITH THESE PEOPLE!! Worst customer service in my 70 years!!

I saw the guarantee on the JustFlowers.com website and banner that said same-day delivery was available for Mother’s Day, so I placed an order for flowers to be delivered to my mother in Pittsburgh that day (Sunday). The flowers never arrived! It’s Tuesday and not only are there no flowers, there has been no reply from the company to my inquiry, nor a refund.

I placed an order on Friday morning, May 7th for a birthday bouquet to be delivered the next day, Saturday, May 8th. I went with JustFlowers because most other sites were unable to do next day delivery, due to Mother's Day on May 10th. I placed my order and was immediately charged, nearly $100. I contacted the person the flowers were for on Sunday and she did not receive them. I have called the number listed in their email, and have left 2 messages, and I've yet to be able to speak to someone. Each time I call, no matter what option I select, I'm told to email. Which I have done 2x with no response. I would appreciate someone contacting me. I understand it was a busy weekend, but it is now 4 days later with no delivery. Totally unacceptable and bad business practice; especially not even contacting the buyer. I will never use this service again, even if I am lucky enough to get a refund.

The ABSOLUTE worst! I ordered Mother's Day flowers on 5/8 for same day delivery. The flowers never arrived. On Mother's Day I was called their customer service (which I'm now convinced doesn't exist) but their phone system kept sending me in circles ultimately directly me to leave a voice message with order details. I did this several times but never heard from anyone. On 5/10 I received an email stating that the order would be delivered that day. Nothing. Please avoid these people at all costs. Having read all the other reviews this seems like an ongoing theme with them. Steer clear.

I ordered flowers for my mother for Mother's Day, the flowers were ordered 05/07/2021 for delivery on 05/09/2021. I chose this company to deliver the flowers to my mother based on their ability to deliver in the required area on the required date. I paid $69.73 for the flowers and the delivery fee, I was given a confirmation that the flowers would be delivered on the specified date to my mother's home. Mother's Day comes and at 2:10pm I was sent two of the same email letting me know that they would not be able to deliver the order and that they would then deliver the order for the next day with a note of apology. Monday comes and I check on the status of my order and it says that the flowers will be delivered that day, fast forward to end of day Monday and the flowers still have not come. Meanwhile, I made multiple attempts to reach the company by phone and through their online link that I was directed to.

Placed an order for flowers and selected delivery for 5/9/21. I was notified by the recipient on 5/9/21 at 9:30pm that the flowers were never delivered. I immediately sent an email to Justflowers.com explaining that my ordered was never delivered. On 5/10/21 I called justflowers.com’s customer service to follow up on my email. The rep asked me to hold while he called the florist to confirm if delivery was made. He came back on the phone and said he talked to the florist and they confirmed delivery. I explained that the recipient has a camera system on her property and that her camera system would have recorded the delivery. The rep asked me to hold again while he called the florist back.

The company's Google ad said I still had 4 hours to place my order and have them delivered on May 9, 2021 - Mother's Day. Almost immediately after placing the order I received an email from justflowers.com apologizing that for being unable to deliver my flowers on the 9th and that the flowers would be delivered May 10th instead. The 10th came and went with no flowers delivered. After trying every number available and finally getting a customer service rep to answer the phone, the rep's was completely indifferent to the situation and unwilling to give me any idea of when the flowers may be delivered and also refused to cancel the order. An absolutely terrible experience. Stay away and save yourself some frustration. Not worth the trouble.

We ordered an arrangement last week to be delivered on Mother's Day. The bank account showed the charge immediately, but we never received a confirmation or order number. Since then, we've called a few times a day, but the customer service line seems to have a glitch and disconnects after five or ten minutes of holding each time. We tried emailing early on and have gotten no response there either. So, we spent a lot of money on flowers that still have not been delivered, and there's no way to contact JustFlowers successfully as far as we can tell.

My first, and my last time I use this company. I order next day delivery on May 7 and is now May the 10 and still my wife don’t receive the flowers. Embarrassing for me and my kids and I don’t even know if I can see my wife again. I spend all weekend panicking and calling customer service and I receive nothing than a robot. Since flowers are sanded during emotional, 3-4 days delay are unacceptable. My order is **. I pay top price and I receive nothing. Zero. No money back, no flower to my wife, no an apology. Shame on you, Just Flowers. I will never use you again and I will keep share my negative experience. You don’t deserve to be in this sensitive business. STAY AWAY FROM THIS COMPANY.

I have spent all day trying to get ahold of someone to figure this out... I haven't gotten a single call back nor can I get ahold of them after leaving a bunch of messages asking for a call back to discuss this matter... Yet they keep pushing the day out more and more over e-mail. Like most people I spent over 140.00 and haven't gotten a single thing nor call. Do not buy anything from this company!

I ordered a Blooming Basket @$44.99 USD, (ITEM 5754), and my order number was **. There were orchids, and other exotic flowers, all in a lovely basket. My mother sent me a picture of what was delivered, and it’s a pot of mums (which can be purchased at any grocery store for like $10.00). It’s not even in a basket... Comparing the picture that was on the website versus what she got was night and day. I’m feeling extremely ripped off. I wrote an email to customer service and haven’t heard anything in 24 hours.

This company is a scam, they will take your money and never deliver the flowers!!! Then they provide an 800 number that will put you in a perpetual loop and never answer the phone call. DO NOT USE THEM!!! DO NOT GIVE THEM YOUR MONEY!!!!

This company is a scam. No flowers were ever delivered. My son also ordered flowers from them and his order was never delivered either. We have both contacted our credit card companies to get our money back. They don’t answer the phone and don’t email back either.

I ordered flowers from this website on Friday 05/07/2021 for Mother's Day- Main reason they stated they could do same day delivery - That night I get an email that it won't be delivered until Saturday. On Saturday nothing and no messages. Sunday night I received a message it won't be delivered until Monday. Now I just received a message that it won't be delivered until Tuesday. I have emailed twice, left 2 message on the website and called and left several messages with no response whatsoever and can never get a live person. They have already charged my card. Even when calling to place a new order it tells me they are too busy and it hangs up on me.

Do not order from this site. Ordered a plant arrangement to be delivered to a friend who lost her son on Saturday, even paid extra for quick delivery. Not only did it NOT deliver, they delayed it to Sunday, which "ok" not bad, but now I can't even track it and it's Monday and didn't deliver. Cannot call customer service as line goes dead/busy, and no one responds to customer service inquiry. I want my money back or a delivery ASAP.

I ordered flowers, chocolates and a balloon for my Mom for Mother's Day on Friday May 7th from JustFlowers.com. ORDER #**. They were supposed to be delivered on Saturday May 8th, ONE DAY BEFORE Mother's Day. No delivery was received on Saturday or Sunday. It's now Monday and there is still no delivery. I typed in flower delivery in Port Moody BC and their site came up. I didn't realize I was being charged USD until I was debited almost $300 from my account. When you email the company you get an auto response from FlowerDelivery.com. Not even the same website. They have no one answering their phones. They just send you to a recording. They do not respond to emails. My Mom still has not received her package and Mother's Day has already passed. Very disappointed.

Second time I have given this company a chance and second time they have completely dropped the ball. No delivery, no notification as to why, no explanation. 121.44$ for nothing. I suggest you never use this company because they won’t deliver.

I ordered Mother's Day Flowers from JustFlowers.com. I chose the arrangement, delivery date (pre-Mothers' Day), provided correct delivery information and my credit card number (for which they promptly charged). JustFlowers.com failed to delivered the flowers on the request date, and 2 days after the requested date, the flowers were still not delivered. I left messages for and sent emails to their customer service, and the only response I have received up to this date is a text message saying that the flowers would be "redelivered" after Mother's day.. This of course is impossible since they never delivered them in the first place.

My order number was ** - placed on 5/8 for delivery on 5/8. Delivery status online showed delivery was bumped to 5/9. It was never delivered. It ruined Mother's Day. Tried calling this company 100 million times - they are set up on an IVR that no matter what prompt you choose, it is always "leave a message". They do not respond to email. I have requested order cancellation. No confirmation of that, either. Wish I would have found this site BEFORE I trusted them with my business. Scam, scam, scam. Do not trust!

2 mother's day orders never delivered. Orders ** & **. AND DO NOT reply to this saying order ** was delivered yesterday at a certain time like I have seen on other posts.. I have front door cameras and can prove NOTHING was delivered. NO customer service AT ALL.. I will be filing a complaint with the BBB and FTC also.. Worst service I have ever experienced. NO I do not want mother's day flowers delivered after mother's day.. LIARS.

A bouquet of Mother’s Day flowers were ordered Friday for Mother’s Day on Sunday. We waited all day for the delivery that never came. My credit card was certainly charged though and yet I have no flowers to show for it. To say I am very disappointed would an understatement. I will never use this company again.

I was charged $120 for a bouquet that not only was guaranteed for delivery, but now seems to not exist!!! My money is gone but the flowers have yet to be seen. NEVER USE THIS COMPANY!!! You may still, but I promise you’ll regret it. Awful. Just awful.

We ordered flowers to be sent for Mothers day. We have confirmation email. We then started to receive, daily, emails that read... won't be delivered today... Not today either! Order number **. Refund fully and stop wasting our time.

Absolutely the worst company ever. Never order anything here, no customer service, did not deliver on time and took my money and ran away. Absolute terrible company. It cannot promise anything and stole my money basically.

Horrible company. Did not deliver as they claimed they would. Tried to contact, but no response. Ruined the day and did not have any response. Dealing with credit card company to get credit for no delivery. Do not use this company.

Cancel my Order #** - Customer service is horrible... I did not receive a confirmation email/receipt after placing my order. My order was supposed to be delivered today and I have yet to receive any email or update about the order. I have tried calling customer service multiple times and I was on hold the whole time. I left a message multiple times and still no response. Please cancel my order right away and refund me. My order number is #**.

Don't waste your money. I paid the high prices based on a promised same day delivery. I would have been fine with substitutions but it wasn't offered. Got notified that it would be delivered NEXT day. Ok, I'm a reasonable person. Then, later notified that it would be delivered 2 days later. These people should be put out of business.

Sent these flowers to my daughter-in-law because she was ill. And when they were arrived they were beautiful. However in three days they were all dead. I called the company and they would do nothing other than give me a $10 return. When I called customer service they almost acted like it was our fault that the flowers died.

They delivered the flowers a day later than they indicated, they died quickly and did not last. When I asked to unsubscribe, they doubled their emails to me. They will not stop contacting me. THEY ARE HORRIBLE - DO NOT USE EVER.

They bring really fresh perky flowers, the designer who made the grouping does a beautiful job of putting the flowers together so you see each one of them and the the colors are well mixed together. The case they came in also was a beautiful addition to the mix, not that plain plastic square with the foam stuff. A vase you could use over and over.

Always helpful & prompt delivery. Customer service is excellent & courteous. Delivery is always on time & exactly what I've ordered. I highly recommend them to anyone wanting flowers or the array of things they offer.

I used this provider to order some flowers, and the delivery itself was fine and the flowers adequate. My problem is that they just wont stop spamming me e-mails after I purchased. I have unsubscribed from their mailing list around 15 times now, but the emails just keep coming. Several times per week. I regret having ever used their services.

I have tried a few other shops and found them to be the best. I would consider them above anyone that ask me. They're fast and I haven't ever had any complaints with them. My family has used them, me and my friends have used them. They are the best.

I was very surprised that I could get beautiful flowers from Groupon. I got a really good deal and the flowers were so pretty and the smell just filled the room. I will definitely order these again and again.

There was a death in my family so I ordered 2 arrangements, each going to a different address. The option for same-day delivery (Wednesday, non-holiday week) was still available so I chose that option. My credit card was charged immediately, but neither flower arrangement was delivered. I called the next day and was assured by customer service that flowers would be delivered that day (Thursday). Still no delivery of either arrangement.

I ordered flowers for my father in law who just passed away. They were suppose to be delivered on Saturday. Saturday two employees from JustFlowers called and wanted more money. They couldn’t really explain why and I thought it was because it was a weekend delivery. So I asked them to deliver them on Monday. Monday morning I got an email saying that they would have to substitute flowers for my basket. When I saw the basket that they had delivered it was very shabby the flowers were cheap. They refuse to give me a refund. I have pictures of what I orders and what was delivered.

I placed an order on a Friday online with this company. The order was to be delivered the following Tuesday which was available on their calendar. With shipping my order came to $55 for a small fresh cut bouquet. The price was a little high but I still went with it. This delivery was to a home address. The following Tuesday came and I got an email that evening saying that the delivery was delayed and would be delivered on Wednesday. Wednesday came and went with no delivery. Thursday late afternoon I got a phone call from JustFlowers.com telling me that the local florist who was handling this order wanted an additional $40 to deliver the order and they wanted to know if they could charge my card. I could absolutely not believe what I was hearing! Of course I canceled the order and I am watching my account closely to make sure that I am refunded in full for what I paid. Beware of this company. They are pulling scams.

UPDATED 4/23/21: The response from Justflowers.com on my previous review regarding my order on 4/14/21 was false. This is the only way I see to give my side of the resolution. The part about my approval to deliver the next day was accurate, at that point in the phone call the only thing I was able to comprehend was them wanting to deliver the next day so I agreed. In regards to them completing the delivery is inaccurate. I sent various e-mails trying to make contact with them resulting in more incomprehensible phone calls/voice messages.

I have ordered a Over the Blue Horizon PREMIUM flowers, the delivery was late, the flowers were old, not a blue or white flower in sight, 3 pink roses going brown on the tips, some of the greenery added were all wilted, looks like it was a school project for 4 year olds, I paid $89, what was delivered looked like $5, they say their Premium Arrangements make quite a statement and they add lots more flowers than the picture, I so wish I can add a picture of what was delivered because no one will believe me, after mailing them I get an email that they might give me $20 credit... STAY AWAY FROM THIS COMPANY. They are a bunch of clowns.

Order number **. I had not used Justflowers in the past, but have used other online flower companies. I ordered two dozen yellow roses for our 50th wedding anniversary. The flowers were ordered March 25th for our golden anniversary on March 27th. The order was online and cost a total of $159.00 for the flowers and special delivery. The flowers were not received on March 27th. I called on Sunday the 28th and was told I was sent an email on the 27th that the flowers could not be delivered, but they would be delivered on Sunday the 28th. I subsequently did find the email in my junk folder. I told the customer service rep I was not happy, but would accept them on the 28th.

I don't believe they have participating florists in Chesapeake/VA Beach. They strung me along for 4 days. I would give ZERO points if I could.

I wish I listened to myself before I ordered from JustFlowers. I always read reviews and this time I didn't have time so I went ahead and placed an order. Spent A LOT more money than I should have but they promised delivery in 2 days. Well here it is 7 days later and I have nothing. I call the only number they provide and after being put on hold for 10 minutes, they hang up on you. After 5 calls, I spoke to a women and she said they will deliver today.. Doesn't matter, event is over.

On 26 Mar I ordered flowers for a family member who had lost her husband the night before. I ordered mid morning and selected 27 Mar as the delivery day. The order was processed and the card charged almost immediately. Three days later I got an email stating they rescheduled the delivery, after multiple calls, rescheduling, talking to managers, the flowers were never delivered. They sent me an email asking to reschedule, and then the began hanging up on me rather than issuing the refund. Just look to BBB. They have 130ish complaints this year. I am hoping I at least get a refund, but looking at other responses not sure if that will even happen.

I ordered flowers to be delivered for a funeral due to losing four family members in a car accident. The flowers that were delivered were a totally different arrangement than what I ordered. The delivered arrangement looked like a $10 bouquet from a grocery store, however I paid $93 for an arrangement which did not include any of the flowers that were delivered. Also I paid for express delivery and they arrived late. After numerous calls for a refund I was told I could not get a refund because the flowers were delivered. After finally speaking with a manager l was advised they would only be able to offer me a $15 credit and credit for the express delivery fee. I was devastated ! and expressed my dissatisfaction with them. NEVER AGAIN!!!

I had ordered a bouquet of flowers to be delivered to my daughter for her 22nd birthday at college as a surprise. Finally had to ask her if she received anything from me at 9:30 pm and she had not. I have tried to contact company numerous times. I was on hold 3 different times for over 20 minutes with no one answering. I attempted to send inquiry on contact page and it said my order # and email could not be found! They emailed me my receipt to begin with! Sad that I was ripped off for $70 - money that my college student probably would have rather had anyway!

I paid extra to have this delivered on time for a Birthday, large expedited fee that I was willing to pay for. They did not deliver that day and called me the next day apologizing and were willing to 'refund' some of the expedited fee and would include an 'apology note' and deliver first thing in the morning. They delivered the next day at 5pm and did not include the 'apology', and did not want to step up for the fees. These flowers did not mean much, and much less given my experience with unreliability and horrendous customer service. If you need flowers on time, do not use this company.

This is my second review of Justflowers. First on their site and now here. We ordered flowers to be delivered March 13. They were not delivered. When they did not arrive we had to call them. They hung up on us twice and during the hang up they texted that the flowers would be delivered the next day. No flowers March 14, 15, 16 and 17. Had to go through same calls and hang ups each day. They did not want us to speak to a supervisor but did finally put us through to Franco the first day. He offered us $10.00 off a $111.00 order.

I ordered flowers to be delivered on Monday March 8 to a friend in a care facility. They were not delivered and when I inquired on March 12, I was told they would be delivered on March 13. They were not. Nor were they delivered on the 14 as promised. Speaking on the phone to inquire and air complaints was difficult with a very poor connection. NOT a company I would EVER do business with again.

I ordered flowers in August of 2019 for a friend's father who passed in the Boston US area. The flowers arrived on time and were very beautiful. However, since that time I have been receiving spam emails from them. Despite unsubscribing over 10 times, and using the "complaint" option twice, and also changing my email address using their subscription service to stop getting these emails, they continue. Today I called them to ask them to remove me and when I asked why the unsubscribe was not working, the woman hung up on me. I will never do business with this company again, and encourage others to be wary of their spam practices.

Updated on 03/14/2021: I ordered flowers for my wife, while I was not home, and I paid for expedited delivery (guaranteed by 1 PM.) They showed up at 945 PM!!! Who answers the door at 945 pm? So flowers sat out and got ruined. Terrible Company. Terrible. Contact your local florist on your own and go that route. Do not give these people your money...

This company is absolutely atrocious!!!! I purchased a plant for my mother in law to be delivered on the anniversary of my late husband. Flowers were not delivered, each day there was a new and different issue. First can't locate a floral store in a LARGE city, second can't deliver a plant so wanted to charge an extra $15.00 for cut flowers (really?), then need a phone number because.... well just because. Each day I was promised the plant would be delivered, each day a new problem. Four days LATE, still not delivered. DO NOT USE THIS COMPANY. Go to FTD and pay a little more but have your order delivered.

Ordered a birthday arrangement on Friday, 2/26/21, to be delivered on Sunday, 2/28/21, but never was. Called them on Monday, 3/1/21, after being disconnected 3 times, they finally confirmed that the local florist did not send out the arrangement. They said they would make sure it would be sent out with an apology note and would provide me with a $10 credit. Tuesday, 3/2/21, still nothing delivered. Called them to cancel the order and they told me I couldn't because the order was already out for delivery. Wednesday, 3/3/21, nothing had been delivered. Called them to cancel. They tried to provide a $15 credit but who in their right mind would be interested in ever ordering flowers from them again? They finally cancelled my order and I received a full refund within 4 days.

My boyfriend ordered flowers to be delivered March 1st as I had been in the hospital and he wanted to cheer me up. He paid extra for same day delivery. They never came. Both myself and my boyfriend contacted them numerous times and they would apologize and say it would surely be delivered the next day. No flowers were ever delivered, and after a week of lies they stated my location was too remote. I live less than a 1/4 mile from both Route 1 and Route 95 in Maine, on a paved town Rd that is accessible to every other delivery service imaginable. I only hope they will refund his money after such lousy service

I ordered a deluxe basket of flowers for my mother's 91st birthday. I paid for them in full and was promised delivery on her birthday. They never delivered the flowers but took my money! I inquired about this three times but never received an answer as to why they were not delivered and was not given my money back! I was robbed and my mother was let down! Horrible company of thieves!

Please, if you are in need of an arrangement being delivered for a special occasion, do not, I repeat... DO NOT ORDER FROM THIS COMPANY!!! Especially if you’re arranging delivery for a funeral. Let me provide a recommendation upfront about funeral deliveries and then I’ll proceed with my experience. Following the DISASTER that occurred with JustFlowers, a local florist shared knowledge that made a lot of sense. These “middleman” companies have to make money. The florist I spoke with said she removed her company from the network when she realized what was happening to customers.

I ordered from JustFlowers before 9 am on Saturday morning. I chose express 4-hour delivery. A few hours later, nothing. I call the company and I'm told not to worry, the florist has accepted the order and they will be delivered on Saturday. Nothing was delivered. Sunday morning I received an email that they were unable to deliver my flowers on Saturday and would like to reschedule for Sunday. I called customer service and was told that the florist 'rejected my order' on Saturday. When I asked how that was possible after the florist accepted the order, they continued to say the florist rejected the order Saturday but they would get them delivered today (Sunday). For the inconvenience, I would be getting a $15 dollar credit.

They are cruel and divisive and authorities should be notified!

Ordered a flower arrangement for Valentine's Day and received nothing like what I ordered. My order showed nine roses (could only see one half of arrangement), added deluxe option, total cost - just under $123. What was delivered was five roses and a few lillies. I sent an email with photo of delivered arrangement. Three calls to JustFlowers, to express dissatisfaction, twice the "customer service" rep hung up on me. Sent another email and received a very long response expressing their "replacement with equal value" policy and offered a $10 credit on my next purchase. Well, there will be no next purchase and told them to keep the $10.

Ordered premium deluxe arrangement of lilies for daughter's birthday. They delivered a massive substitution of daisies - cheaper flowers. Looked very cheap - and was an insulting gift. Called to complain and get refund: was told COULD only get $15 of $97 for reasons unstated. Hung up and got refund through credit card dispute. This is a racket - not a flower deliver service.

I ordered an arrangement for $49.99 & was billed for $77.18. I was NOT informed of the $14.98 delivery charge, which I can understand but think is a little pricey nor was I informed that it was costing me $6.99 to place the order over the phone with a live representative. I could have done this online if I would have know of this charge. Overall, I DO NOT recommend justflowers.com because they are not forthcoming with their charges. In my mind, this makes them shady. I was not emailed a receipt, only a delivery notice.

My 5-year-old grandson wanted to get flowers for his mom's 30th birthday today. He could not find them at the store in their town (which is very small). I felt bad for him so I went to Justflowers.com at 1:00 pm today and spent $131.00 to have flowers delivered to my daughter from her son for her birthday. I called at 5:35 pm (my time) to see if they had been delivered yet. They told me that they had up to 6:00 pm (my daughter's time) to deliver them. I get a call 20 mins later telling me that they were sorry that they could not deliver them today because they couldn't find anyone to deliver them and that they will deliver them tomorrow with a note of apology. I said that today was her birthday and to go explain to my grandson that they weren't delivering them.

Unfortunately, came to JustFlowers on December 24, 2020 to order casket flowers for my sister’s funeral. They were guaranteed delivery for her December 26th service for 3pm. But just to make sure they would be there in time, I paid extra to make sure they got there at 1pm because they were the flowers that were going to be on the casket. When arriving to the service, I noticed that the flowers were not the ones I ordered. Asking the funeral director, he told me they were fake flowers he stored upstairs and that no flowers had been delivered.

I ordered flowers and candy on the 23rd to be delivered on Christmas Eve, as this company had stated that they could do immediate deliveries nationwide. My family was gathering together on that day, and it was important it arrive while they were together out of state. The items weren't delivered that day, and delivery still not completed four days later. Not once did they contact me about any delays or reasons for them. I called them when family informed me it never arrived. No reparations, just 'we will deliver on the next business day', which they did not do either. It is still delayed. VERY disappointing/frustrating transaction as there is NO/little communication from company. Next time I need flowers I will definitely choose any other company... This one will NEVER receive my business again.

I ordered a bouquet to be delivered before Christmas, every day I received an email. It’s to be delivered the next available date, I called numerous times. They tell me it’ll be delivered the next day, it’s now 3 days after Christmas and still NO delivery, (no star rating from me).

I ordered what I thought would be a very gorgeous arrangement for my mom to take to my father's grave. When she messaged me with a picture of what she received, I was sorely disappointed to find that the arrangement was nothing like what I paid for and looked as if it was thrown together haphazardly without care. I sent a couple of messages indicating my disappointment. Waiting for a response.

I generously gave them one star so I could write a review. I ordered flowers to be delivered on a day when my cousin who just had shoulder surgery had someone there to help her. They weren't delivered that day, nor the two following. Not once did they let me knowing any delays or reasons for them. Kept giving me the run around. I had my credit card company dispute this charge. DO NOT ORDER FROM HERE. The Better Business Bureau will also be hearing from me.

I ordered a live Pink Azalea for my mother's 81st birthday. I paid extra for the deluxe version and extra to have it delivered before 11 am. At 4 pm she received an Anthurium which could not be more different than what I ordered. I called JustFlowers and they did not even attempt to remedy the situation. They offered me $5. I paid $96. The clincher is that the plant came from a grocery store, not an actual florist. I disputed the charge with my credit card company after numerous attempts on my part to rectify the situation. I have now received a full refund from my credit card company after 2.5 months.

I ordered flowers to be sent to my wife at her job for our wedding anniversary which is December 14th. When I placed the order they stated that due to covid they might not be able to get them there until the next day. I agreed. The 14th, 15th, and 16th have all passed and no delivery. I have called this company repeatedly, even speaking to a manager, and have been told it is not their policy to issue refunds. So basically it is ok for them to steal your hard earned money and not deliver any merchandise. I will tell anyone and everyone to NOT USE THIS COMPANY.

Our experience with Justflowers. Ordered on the November 17th to be delivered on the 20th. On the 20th they said delayed & would be delivered the 21. On the 22nd they said they would be delivered that day. Called the 23rd & they said it was being delivered that day. The evening of the 23rd they said they needed an extra $25 to deliver them. Told them to cancel the order at 6:00 PM. Said a manager would call back. Called back at 6:20 after waiting on hold. Got a manager who said he couldn't hear me. Called back at 6:25. Said the manager would call back again (gave them 2 phone #s). 7:00 they returned call. Tried to talk us into splitting the extra with them. Then after telling them that we were going to have the CC company reverse the charges they agreed to cancel the order and refund us. We got the refund in a few days but by the time we sorted it out it was too late to send flowers.

I placed a birthday arrangement on November 24th to be delivered on December 1. I had noted that this needed to be delivered before noon. With no notice, it was never delivered. Then I was told that it would be delivered the next day (which is after the special occasion). It is now after 2pm, and still no delivery or reply from this company. You try to support businesses in this pandemic, but you receive this type of service.

I ordered flowers for my sister's 80th birthday. Three times they called me saying they were unable to deliver them and would try again. One week after her birthday I reached out and got the same excuse that they were not able to fill the order and wanted to try again. I canceled the order telling them I had lost all confidence in their organization. I will never use them again and if your flowers are important I suggest you call 1-800-Flowers; I have used them in the past and they always delivered as promised.

I bought flowers through these guys last year. I received a phone call a couple weeks ago asking if I wanted to do the same. I thought it was great that they did that because otherwise I would have forgot my girlfriend's mom's birthday! I purchased the floral arrangement and set it to be delivered the following week on her birthday. The flowers never showed up. I received no phone calls, just some emails that I didn't see (Thanksgiving weekend with family, wasn't on my phone or computer much.) Apparently they couldn't find someone to do the delivery even with 2 weeks lead time, and they wanted 30 more dollars to deliver. So sufficed to say, the flowers weren't delivered.

I ordered a Bright Autumn Centerpiece for my sister's 65 birthday. I received a call saying that the order could not be delivered on the requested date which was okay. The flowers arrived the next day and it was shocking how different it was from the one I ordered. I sent an e-mail immediately to JustFlowers to express my disappointment and was greeted by no help whatsoever. I was told that the arrangement that was delivered had the same amount of flowers and the best that would be done is to give me $10 credit. The only other option would be to pick up the flowers that were delivered and exchange it for another one. Neither of these things were done and I have not heard from anyone since. I have never been so dissatisfied or disgusted with a company. I do not recommend using them for your important and meaningful gifts.

I ordered a flower arrangement on a stand (tripod) and it was solid pink flowers but what they delivered was a multicolored arrangement in an urn. I asked why they did not try to get another design on a stand and they replied they had no stand arrangements even though the website shows many. My biggest complaint is that they still think that it's ok to replace my pick with something 1/3 size and not close to my picked design (talked to management). Would not recommend them.

I ordered flowers through Justflowers.com to be delivered for a funeral. The order was submitted on a Tuesday, for a funeral that was scheduled for the following Sunday at 2:00pm. I received a call from Justflowers.com that Sunday evening at 5:30pm, indicating that the local flower shop could not get the flower order delivered to the funeral, and wanted the friend's home address so the flowers could be delivered there. When I questioned why they were just now contacting me, since the funeral was at 2:00pm that day, they gave me an excuse that the local flower shop was too busy to take care of the order. As I kept demanding for my questions to be answered, I found out that they hadn't even attempted to take care of the order until Saturday evening, even though I had submitted my order on the previous Tuesday.

I ordered a basket of plants and flowers for a dear friend as a sympathy gift upon the death of her beloved brother. The item that she received looked nothing like the item that I ordered. It was poorly and unprofessionally arranged. I truly wish that I could share pictures of what I ordered and what I received on this review site so everyone could see how ugly the arrangement that was delivered to my friend is. I emailed the company several times. Customer service did get in touch with me. I had sent them pictures of what was ordered and what was received, and the customer service agent didn't see any problem with the arrangement, they offered me $10 off my next order, as if I would order from them again!

Ordered online 10/1/20 with a guarantee same day delivery. Received email stating they couldn't deliver and would try next day. Again, 10/2/20 received an email stating they couldn't deliver, I called to see when they expected to deliver and was told that they would call the florist in the area tomorrow 10/3/20 to see if they can get one to deliver. I ended up calling a local florist and I am getting them delivered same day 10/2/20. I called to cancel my order with JustFlowers.com and they kept offering me a discount on my order, which why would I keep my order if I was able to get a florist to deliver today?

I ordered online being guaranteed delivery the next day. That never happened and they send an email to say that there is a delay without any explanations why. I called them and I was told that they called me but my number was disconnected. This is a lie, my number is fully activated and functioning. The manager refused to talk to me. The second day, they waited until the end of the business day to email me about another delay, at 6 pm, again not refunding my money, and not being able to tell me when the delivery was going to happen or if it was going to happen at all.

I placed an order for a family friend that has passed away, the order was to be delivered Saturday, then no delivery, they called me Sunday to Deliver, Sunday no delivery, got a call from the friend saying no flower delivery all weekend, Monday no delivery. So we cancelled the order, they started a new delivery for Tuesday, now they won’t send the new order, they will not honor the new delivery. If they are supposed to be delivered on Saturday, how is it acceptable on Monday afternoon, no email, and no phone call, and the address originally was only for the weekend which I stated in the phone conversation. Very disappointed and the manager will not rectify the situation.

DO NOT DO BUSINESS WITH JUST FLOWERS! My flowers were supposed to be delivered on Saturday, today is Monday and they still have not been delivered. No refund will be issued per Just Flowers. Horrible customer service and no resolution. BEWARE OF THIS COMPANY!!!

I ordered flowers early morning on 8/6/20 for delivery 8/7/20 to a school, wishing my wife a good first day back with her students. Just Flowers claims it delivers to schools by 2pm. At 3pm, when school closed, I texted my wife and learned that Just Flowers did not deliver as contracted. They never informed me that they decided not to make the delivery, so I could not make alternate arrangements. Today I learned that the company knew it could not deliver as of 8/6.

I had a horrible experience with Just Flowers and please beware before you purchase flowers. I ordered a bouquet that was beautifully displayed on the website with orange, yellow, red and pink flowers and LIMITED green fillers. I even paid for "PREMIUM" which is supposed to be an upgrade and a step above the regular bouquet. However, what was delivered was sadly deficient and truly pathetic. I received an arrangement of 2 red carnations 6 pink asters and all red roses with mostly GREEN FILLERS. When I called to dispute what was delivered. I was told that was what is termed "value," and they offered me $10--mind you I paid close to $25 to upgrade to premium. These people are in flexible, unprofessional, and do not run a reputable business. You all should be ashamed of yourselves. I wish I was able to give ZERO STARS!

I DO NOT Recommend this Business to ANYONE. Website lets you choose a delivery date. After you go through steps and place order you receive an email that has a new disclaimer, "we may not be able to delivery on the date you chose and may delivery on another day." That is bait and switch. You should not have to pay for same day service and they deliver when they decide. Especially for flower delivery you are buying for an occasion, a birthday, anniversary, time sensitive deliveries.

Placed an order with JustFlowers.com on July 1, 2020, to be delivered on July 3, 2020 as a BIRTHDAY GIFT. The flowers were never delivered, but my credit card was charged $81.23. Called them July 7 and asked for a refund. They said it's too late in the day to check if the flowers were delivered yet, but next day they will check. If not, do I want redelivery or a refund? I said I want a REFUND. Next day, July 8, they attempted to deliver the flowers to the designated recipient who refused them. I called late that day and asked JustFlowers.com, again, to refund my money but they refused. (Also, they never provided a confirmation e-mail with this online order so I could check its status.)

We ordered flowers for our 87 year old mother for her birthday. $65.45 and they were never delivered. We called them and they blamed the florist, they offered us $10 off and they would deliver the flowers. We ask for a full refund and they offered $15 off. We then had to speak to a manager even worse. Hopefully we get our refund. Bad experience. Never again.

I placed an order for flowers on the JustFlowers.com website on June 30, as a Birthday present on July 5. On July 5 in the evening I asked the person if the flowers were nice. They were not delivered, I was told. I called JustFlowers around 6 p.m. and they told me they were not able to find a flower shop to deliver the flowers I ordered (flower shortage in Pittsburgh?). They did not warn me about not delivering. I would not have known, if I did not call. They promised they will deliver on the 6, the next day (What is the purpose of a Birthday present if it does not arrive on the right day?).

I have been asking them to remove me from their email subscription service for YEARS and I still get regular emails. I’ve unsubscribed more times than I can count and I’ve filed complaints, all to no avail. At this point it’s harassment and I’m ready to hire a lawyer.

ARE YOU KIDDING? We ordered DAISIES for $89 and received 6 DEAD ROSES. A DAY LATE. And the customer service rep didn't even give us a refund or sound remorseful at all. During a pandemic crisis where funds are limited. I even have a picture of my order and the dead roses we received. Do NOT order from these people. I will be giving my review on every single platform possible.

Trust me ... Whatever you do Do Not Order From Just Flowers!! I Placed an order to have a gift basket delivered to my son’s work place for his birthday since we don’t live on the same island and due to Covid-19 we can’t travel to deliver it ourselves .. Original order was placed to be delivered on June 8th ... I understand with these trying times .. I have called every single day inquiring about the order not being delivered .. I was given a $14.00 refund for the shipping and handling fee since it was delayed .. and Please tell me now, What’s the difference about the worker refunded me $14.00 and now “it’s in the hands of a manager???” ..

I tried ordering flowers and chocolates from Justflowers.com a few days before Mother's day in May 2020. Not only did my order not get delivered on time, it was actually never delivered. I called several times to check in on the status of my order and I was on hold for a very long time while they tried calling the florist, to no avail. I was told they left a message with the florist and they would call me back to confirm when my delivery was going to be made. I never received a call. I heard nothing for 4 weeks and my mother in law said she still never received the flowers.