JustFlowers.com Reviews

I bought flowers through these guys last year. I received a phone call a couple weeks ago asking if I wanted to do the same. I thought it was great that they did that because otherwise I would have forgot my girlfriend's mom's birthday! I purchased the floral arrangement and set it to be delivered the following week on her birthday. The flowers never showed up. I received no phone calls, just some emails that I didn't see (Thanksgiving weekend with family, wasn't on my phone or computer much.) Apparently they couldn't find someone to do the delivery even with 2 weeks lead time, and they wanted 30 more dollars to deliver. So sufficed to say, the flowers weren't delivered.

I ordered a Bright Autumn Centerpiece for my sister's 65 birthday. I received a call saying that the order could not be delivered on the requested date which was okay. The flowers arrived the next day and it was shocking how different it was from the one I ordered. I sent an e-mail immediately to JustFlowers to express my disappointment and was greeted by no help whatsoever. I was told that the arrangement that was delivered had the same amount of flowers and the best that would be done is to give me $10 credit. The only other option would be to pick up the flowers that were delivered and exchange it for another one. Neither of these things were done and I have not heard from anyone since. I have never been so dissatisfied or disgusted with a company. I do not recommend using them for your important and meaningful gifts.

I ordered a flower arrangement on a stand (tripod) and it was solid pink flowers but what they delivered was a multicolored arrangement in an urn. I asked why they did not try to get another design on a stand and they replied they had no stand arrangements even though the website shows many. My biggest complaint is that they still think that it's ok to replace my pick with something 1/3 size and not close to my picked design (talked to management). Would not recommend them.

I ordered flowers through Justflowers.com to be delivered for a funeral. The order was submitted on a Tuesday, for a funeral that was scheduled for the following Sunday at 2:00pm. I received a call from Justflowers.com that Sunday evening at 5:30pm, indicating that the local flower shop could not get the flower order delivered to the funeral, and wanted the friend's home address so the flowers could be delivered there. When I questioned why they were just now contacting me, since the funeral was at 2:00pm that day, they gave me an excuse that the local flower shop was too busy to take care of the order. As I kept demanding for my questions to be answered, I found out that they hadn't even attempted to take care of the order until Saturday evening, even though I had submitted my order on the previous Tuesday.

I ordered a basket of plants and flowers for a dear friend as a sympathy gift upon the death of her beloved brother. The item that she received looked nothing like the item that I ordered. It was poorly and unprofessionally arranged. I truly wish that I could share pictures of what I ordered and what I received on this review site so everyone could see how ugly the arrangement that was delivered to my friend is. I emailed the company several times. Customer service did get in touch with me. I had sent them pictures of what was ordered and what was received, and the customer service agent didn't see any problem with the arrangement, they offered me $10 off my next order, as if I would order from them again!

Ordered online 10/1/20 with a guarantee same day delivery. Received email stating they couldn't deliver and would try next day. Again, 10/2/20 received an email stating they couldn't deliver, I called to see when they expected to deliver and was told that they would call the florist in the area tomorrow 10/3/20 to see if they can get one to deliver. I ended up calling a local florist and I am getting them delivered same day 10/2/20. I called to cancel my order with JustFlowers.com and they kept offering me a discount on my order, which why would I keep my order if I was able to get a florist to deliver today?

I ordered online being guaranteed delivery the next day. That never happened and they send an email to say that there is a delay without any explanations why. I called them and I was told that they called me but my number was disconnected. This is a lie, my number is fully activated and functioning. The manager refused to talk to me. The second day, they waited until the end of the business day to email me about another delay, at 6 pm, again not refunding my money, and not being able to tell me when the delivery was going to happen or if it was going to happen at all.

I placed an order for a family friend that has passed away, the order was to be delivered Saturday, then no delivery, they called me Sunday to Deliver, Sunday no delivery, got a call from the friend saying no flower delivery all weekend, Monday no delivery. So we cancelled the order, they started a new delivery for Tuesday, now they won’t send the new order, they will not honor the new delivery. If they are supposed to be delivered on Saturday, how is it acceptable on Monday afternoon, no email, and no phone call, and the address originally was only for the weekend which I stated in the phone conversation. Very disappointed and the manager will not rectify the situation.

DO NOT DO BUSINESS WITH JUST FLOWERS! My flowers were supposed to be delivered on Saturday, today is Monday and they still have not been delivered. No refund will be issued per Just Flowers. Horrible customer service and no resolution. BEWARE OF THIS COMPANY!!!

I ordered flowers early morning on 8/6/20 for delivery 8/7/20 to a school, wishing my wife a good first day back with her students. Just Flowers claims it delivers to schools by 2pm. At 3pm, when school closed, I texted my wife and learned that Just Flowers did not deliver as contracted. They never informed me that they decided not to make the delivery, so I could not make alternate arrangements. Today I learned that the company knew it could not deliver as of 8/6.

I had a horrible experience with Just Flowers and please beware before you purchase flowers. I ordered a bouquet that was beautifully displayed on the website with orange, yellow, red and pink flowers and LIMITED green fillers. I even paid for "PREMIUM" which is supposed to be an upgrade and a step above the regular bouquet. However, what was delivered was sadly deficient and truly pathetic. I received an arrangement of 2 red carnations 6 pink asters and all red roses with mostly GREEN FILLERS. When I called to dispute what was delivered. I was told that was what is termed "value," and they offered me $10--mind you I paid close to $25 to upgrade to premium. These people are in flexible, unprofessional, and do not run a reputable business. You all should be ashamed of yourselves. I wish I was able to give ZERO STARS!

I DO NOT Recommend this Business to ANYONE. Website lets you choose a delivery date. After you go through steps and place order you receive an email that has a new disclaimer, "we may not be able to delivery on the date you chose and may delivery on another day." That is bait and switch. You should not have to pay for same day service and they deliver when they decide. Especially for flower delivery you are buying for an occasion, a birthday, anniversary, time sensitive deliveries.

Placed an order with JustFlowers.com on July 1, 2020, to be delivered on July 3, 2020 as a BIRTHDAY GIFT. The flowers were never delivered, but my credit card was charged $81.23. Called them July 7 and asked for a refund. They said it's too late in the day to check if the flowers were delivered yet, but next day they will check. If not, do I want redelivery or a refund? I said I want a REFUND. Next day, July 8, they attempted to deliver the flowers to the designated recipient who refused them. I called late that day and asked JustFlowers.com, again, to refund my money but they refused. (Also, they never provided a confirmation e-mail with this online order so I could check its status.)

We ordered flowers for our 87 year old mother for her birthday. $65.45 and they were never delivered. We called them and they blamed the florist, they offered us $10 off and they would deliver the flowers. We ask for a full refund and they offered $15 off. We then had to speak to a manager even worse. Hopefully we get our refund. Bad experience. Never again.

I placed an order for flowers on the JustFlowers.com website on June 30, as a Birthday present on July 5. On July 5 in the evening I asked the person if the flowers were nice. They were not delivered, I was told. I called JustFlowers around 6 p.m. and they told me they were not able to find a flower shop to deliver the flowers I ordered (flower shortage in Pittsburgh?). They did not warn me about not delivering. I would not have known, if I did not call. They promised they will deliver on the 6, the next day (What is the purpose of a Birthday present if it does not arrive on the right day?).

I have been asking them to remove me from their email subscription service for YEARS and I still get regular emails. I’ve unsubscribed more times than I can count and I’ve filed complaints, all to no avail. At this point it’s harassment and I’m ready to hire a lawyer.

ARE YOU KIDDING? We ordered DAISIES for $89 and received 6 DEAD ROSES. A DAY LATE. And the customer service rep didn't even give us a refund or sound remorseful at all. During a pandemic crisis where funds are limited. I even have a picture of my order and the dead roses we received. Do NOT order from these people. I will be giving my review on every single platform possible.

Trust me ... Whatever you do Do Not Order From Just Flowers!! I Placed an order to have a gift basket delivered to my son’s work place for his birthday since we don’t live on the same island and due to Covid-19 we can’t travel to deliver it ourselves .. Original order was placed to be delivered on June 8th ... I understand with these trying times .. I have called every single day inquiring about the order not being delivered .. I was given a $14.00 refund for the shipping and handling fee since it was delayed .. and Please tell me now, What’s the difference about the worker refunded me $14.00 and now “it’s in the hands of a manager???” ..

I tried ordering flowers and chocolates from Justflowers.com a few days before Mother's day in May 2020. Not only did my order not get delivered on time, it was actually never delivered. I called several times to check in on the status of my order and I was on hold for a very long time while they tried calling the florist, to no avail. I was told they left a message with the florist and they would call me back to confirm when my delivery was going to be made. I never received a call. I heard nothing for 4 weeks and my mother in law said she still never received the flowers.

Updated on 06/19/2020: After speaking with three managers & basically being told I did not have a dying Peace Lily sent to a grieving family, one manager called the recipient of the plant on the day of the funeral. A picture was sent of the dying plant after the grieving family attempted to revive it. I specifically told the managers to stop calling me in the attempts to convince me that I am not telling them the truth. They first gave me a $7 reimbursement for the plant being delivered late. Secondly they could only give me $10 reimbursement for a dying plant. Thirdly they said they were sorry. I did not agree with their decision that the plant was dead and would reimburse a $15 credit. This company is disgraceful. Do not order from them. Send something else and save yourself and the recipient of your condolences a heartache and harassment. So sad????

Whatever you do, do not order flowers from this company! I was charged $60 for a bouquet that was never delivered to the hospital in which my mother was recovering from surgery. There was no apology, no communication, no nothing. I can understand flowers being delayed, especially during these trying times but not delivering at all and communicating nothing about it?! As far as I'm concerned this is scam company, buyer beware.

This is a terrible company. Three days before mother's day I ordered two sets of mother's day flowers that said they would be delivered on mother's day. They were $100 each. One was canceled after a week, with no communication sent in the meantime or even when it was canceled. The only way I knew was because my mother-in-law never received her flowers and the return ended up on my credit card. The other flowers were delivered on the Wednesday after mother's day, 3 days late, with no communication to us about it, and the flowers died a day later. We tried to call multiple times during that week and it was impossible to get through. We could not find any email address to communicate with. I finally go through today, a few weeks later, and they will only give me a $7 discount. I suggest never ordering from this company.

I have had the worst experience with this company. 2 times in the past month I have ordered flowers and this company has taken my money but never delivered my flowers. I’ve reached out to the company numerous times but haven’t received a refund for either order and no one has gotten back to me about my orders either. YOU NEED TO FIX THIS.

I ordered a $106 floral arrangement for Mother's Day to be delivered on Saturday, May 9th, the day before Mother's Day. No delivery was made on that day. On Sunday, May 10th, at about 5:30 pm, someone rang my doorbell, left a small 6 inch by 4 inch potted plant on my door and started running toward his vehicle parked on street. There was a torn piece of paper attached to the plant with my daughter's name on it. The plant was pathetic in comparison to the arrangement I ordered. When I called and emailed Just Flowers numerous times, only once, days later, did I talk to a live person. He assured me they would process a refund. It is now weeks later, and I've been patient. I have filed a report with the BBB also.

Absolute Sham! I ordered flowers for Mother's Day and they arrived a day late. I emailed and called several times on Mother's but never heard back. I got a call a few days later apologizing but they didn't offer a refund. They said they would give me a $10 site credit on my $110 order. What a joke!!!

This past Mother's Day this company decided Never Send my Mother's Day gift at all. Amazingly they accepted my money right away. But never delivered the Merchandise. Today May 26 still nothing. I've Sent multiple messages, email. Finally today I get someone on the phone and they stated they delivered THEY NEVER DID. Bad bad business practices. I called on Mother's Day, the day after and the day after that! DO NOT USE THIS COMPANY! They are thieves! Please Don't EVER EVER EVER EVER USE THIS COMPANY

Ordered flowers for my anniversary - I called the day of delivery and was assured these were on the way. Days later the flowers still never came. Customer service department was absolutely horrible - did nothing to try to rectify the situation. Have never dealt with a flowers company this bad!

I ordered the 89.99 "big package". These people never delivered the flowers on the day they were supposed to, calling saying the order couldn't be fulfilled. I called asked for my money back, they say let me call the shop. Then they say the shop won't answer. This is a horrible company and should be banned from any search engine. I think I'll deliver them myself next time.

We ordered a floral arrangement for our daughter-in-law for Mother's Day and the delivery has never been made despite JustFlowers sending us at least 5 or 6 emails showing delivery confirmation. Our daughter-in-law has not received the flowers. EVERY TIME we speak to a representative, they either say they will contact the florist or that a manager will call us back or that we should just wait for resolution. We were even told that the florist in Santa Barbara was new to them and was quite a rude person. (Why would you use them then?) Then we get ANOTHER email stating that delivery has been confirmed. We asked for photographic evidence of delivery (supposedly required with a non-contact drop off) and nothing. Just ANOTHER email stating that delivery was confirmed and to call CS if there's a problem. HUGE PROBLEM. I will continue trying to resolve, but will NEVER DO BUSINESS WITH THEM AGAIN!

I ordered flowers to be delivered April 11th to my son and his wife for the birth of their first child April 10th. No flowers were ever delivered. Multiple calls to all the phone numbers I could find brought no callbacks. No responses to emails either. I contacted my credit card company to dispute the charges. I finally received a very garbled message on my voicemail from JustFlowers but I could not make out any of the message or phone numbers I believe they left. I tried returning the call to the number that came up on my cell phone and was sent back through the same voicemail routine you get by dialing their 800 number. I'm not sure if my money is being returned, but I definitely will never use the company again. You shouldn't either. It is now May 20, 2020.

Ordered flowers for Mother's Day, never delivered. It's been some time and they haven't yet come. I kept calling to get a refund and on the third attempt I've finally got someone on the line. Problem is, I've been on hold for an hour. And now they just hung up. Looks like this company responds to these reviews because they care more about reputation than actual customers, so I'm writing this review. My order number is **. Give me my money back. Don't tell me they were delivered because I would have known. I would have seen it with my own eyes. Don't suggest I missed it. This is just pathetic. I was never even emailed a receipt for my order or anything after ordering. One of the first times I submitted a request for a refund online, I got a call later from an unknown number. What in the world? Totally a scam. This company just wants to TAKE YOUR MONEY.

This past Mother's Day this company decided to send Mother's Day flowers 6 days late. Amazingly they accepted my money in 10 seconds or less, but when I left a text, email and voice mail asking them to do not send flowers if you could not deliver before Mother's Day, they went ghost. The messages were received the same day payment was rendered. Bad bad business practices. I called on Mother's Day, the day after and the day after that! DO NOT USE THIS COMPANY! They are thieves!

On May 8th I placed an order (#**) for delivery on the 9th. I understand it is my fault for ordering last minute, however if the order could not be completed as requested the order should have been denied. Today is the 18th of May. No flowers and no response from justflowers.com after repeatedly leaving messages. I request my order canceled and money returned. This is not a good business model. Money is the main concern without for the customer. The funds have been debited with no product delivered. Return my money.

Updated on 05/20/2020: This is a follow up to my previous review. Still not resolved. The order that never delivered on Saturday 5/16/2020 was confirmed to have not been delivered on Monday 5/18/2020 by a phone call I got from their customer service. I was promised it was to be delivered on 5/18/2020 day of that call. I was also promised they would throw in a box of chocolates to make up for the failures. I just got a text from the recipient with photos where it was just delivered. She was home. The delivery person did not ring the bell. The balloons were deflated and the box of chocolates were not included. I think this company is trying hard to be as horrible as they can. I mean, I’m already infuriated, and now I am completely and totally humiliated that my good friend has been victimized as well.

I ordered flowers on May 9th to be delivered on May 10th. They were not delivered as promised and I received a voicemail from an unknown number that they have been attempting to contact for delivery and will have to reschedule delivery to the next day. I did not get any other calls besides that call and recipient was home all day so I don’t know why they say they were trying to contact when clearly they were not. I also received an email saying that there was a delay and will be sent the next available day. It has been a week and I’ve sent three emails that include my contact number again and instructions to leave on the front patio if recipient is not home or if delivery person cannot get a hold of me or recipient. No reply. This is very frustrating and unprofessional. All I am asking is for the delivery of flowers that I paid for or a refund.

I ordered flowers to be delivered on May 9, 2020, in time for Mother's Day. The flowers never arrived, although my credit card was charged on May 8th. On May 10th, I emailed them to let them know the delivery was not received. They didn't respond. This morning, May 16th, I called and spoke with a man who told me that he would have to contact the local florist and confirm that the delivery was not made before he could issue a refund. I waited, on hold, while he while he did this.

My 90 year old mom’s Mother’s Day flowers were ordered to be delivered to her on Sunday with Just Flowers #**. They did not deliver them, and emailed me they would be delivered the next day which was Monday. Again they did not deliver them Monday and emailed me they would be delivered the next day which would be Tuesday. Again they did not deliver them and emailed me they would be delivered the next day which would now be Wednesday. I was very upset with the poor level of service at this point. I tried to call their customer service department numerous times each day and no one answers the line. I had to leave voice messages for someone to call back and they did not call back. The only way I could get a person was if I pushed the button to place another order, which I would never do. The representative that answered the phone for new orders said she couldn’t help me and refused to transfer me to her supervisor.

I order flowers that were $109.99. I received $15 off. Brought it to 94.99. I paid extra for delivery on Mother’s Day. Flowers were delivered Tuesday the 12th and the ones that were delivered were not the flowers that I ordered. I called several times prior to them being delivered, left messages and never got a callback. Once they were received I had called and never could get through phone. Would hang up After I put my order #. I spoke with a Gail about 8:20am Saturday, May 16, 2020. Explain to her that my flowers were not delivered on Mother’s Day and also the price was different because the flowers that were delivered the highest cost 74.99 and the ones that I had ordered were actually 109.99 (94.99). She never would address the flower issue but kept stating that she would give me a discount on the delivery fee which came out to be 7 dollars. I asked her how did they charge me so much more for flowers they sent.

I still have not received my Mother's Day flowers and it is May 16. On top of that, no one is answering the customer service phones or responding to my emails. Writing on here because they are not responding on other platforms, and because I would like a FULL refund for my order, not a rescheduling for the flowers to be delivered. This was my first experience ordering from Just Flowers and it seems like a scam. My order number is **.

I ordered flowers for Mother's day on May 8th. It is now May 15th and the flowers never arrived. I have attempted several times to contact this company but always get transferred to an automated machine saying to leave a message and that they will forward to the local florist. No one has returned my calls or emails. This company charged my card 125.00 and has practically stolen money from me. This company is fraudulent and a big scam.

10/10 would never recommend this company. Called 7-10 times and only option is to leave a voicemail (to who, I have no idea) and no option speak to live rep. Ordered Mothers Day flowers and they were never received. I even emailed and submitted a request on their site. Non responsive, no confirmation email either. But that charge for $90 sure went through. I expect a full refund, I obviously do not need the flowers anymore. Not credible!

I placed an order on their site for delivery Saturday 5/9, which was indicated as an available delivery day, and as of today 5/15 NEITHER my delivery had been sent nor have I received a single response from their customer service. Not an email response, not a phone call return as the automated system implies— nothing. Good news, I was able to place an order with a competitor and they were able to deliver an order within 4 hours of being placed. However, that still leaves my existing order that needs to be addressed. JustFlowers I see you are responding to other inquiries and would greatly appreciate a refund for my order **, and not in the form of credit for your website. Please contact me either on this platform or any one of my inquiries submitted on your website. Thank you.

I placed an order on 5/8 for Mother's Day delivery. I understand it's one of the busiest times of the year but other sites I went to told me they would not be able to make the date. When I found Just Flowers I entered my delivery date and there was no warning telling me they would not be able to make the delivery date. Well, the flowers never arrived in time for Mother's Day. So I called, was put on hold until a customer service rep was available, waited 5 mins then the phone rang, I got excited but unfortunately I go an automated message telling me that no one is available and I could leave a message or pick a different delivery date. I choose to leave a message and voiced my concerns and asked for a call back. I followed up with an email to their customer service as well.

I didn’t review the reviews before I purchased. I did not receive a confirmation number or anything. Just a thank you for your Order. So I don’t care what day. I just want them delivered! Hope this isn’t a scam. Based on all the other reviews.

I ordered flowers for Mother's Day on Saturday 09th of May to be delivered on Sunday May 09th. So many issues. Price was US60 - I was charged 87.00 - when I gave my credit card details there was no recap to confirm the actual price so these charges were added on after. I received no receipt once booked but received a confirmation from Norton trying to offer me services. No cost on this confirmation as I would have queried.

Absolute avoid at all costs!!! This company is a SCAM. I placed an order for Mother’s Day flowers on 5/8/2020, called multiple times to check on delivery, and a week later - nothing! No response, no returned call. I am in the process of sending nasty-grams and writing bad reviews, since JustFlowers somehow seems to respond to that according to other reviews I’ve read. TLDR; DO NOT PURCHASE FROM JUSTFLOWERS.COM!!!

I ordered flowers to be delivered to my mother for Mother's Day. The Just Flowers website indicated that the flowers would be delivered the day before Mother's Day. It's now Friday, May 15 and the flowers have not been delivered, yet my credit card was charged on May 5. Attempts to contact the company's service department by telephone result in being sent into voicemail with no response. I recommend avoiding this company.

Ordered flowers on May 8th, guaranteed for Mother's day delivery. I received a confirmation, but no order number was given. Today is May 15th and still no delivery. They took 2 different amounts from our bank account, which totaled over $150. I tried to call, but they just run you in circles with the automated system. I was finally able to talk with 1 live person, but she was extremely rude and not at all helpful. I asked to speak to a supervisor and she put me on hold and never came back, but then she disconnected the call. I called back, left a message, but no reply. I tried on the site for answers, nothing. We had no choice but to dispute this with the bank. Somebody should shut them down for fraud! Horrible, horrible company. I would give them zero stars, but it makes me fill at least 1 in.???

My husband placed an order on May 7th, 2020 to have flowers, a balloon, and card delivered to our house for Mother's day. He selected an earlier delivery day (Friday, May 8th by noon) as he presumed the weekend would be very busy. Nothing arrived by 5:00 pm on Friday, so he replied to JustFlowers customer service dept via email and via telephone when he wasn't able to get anyone on the phone. He never received a response to either inquiry.

I placed a Mother's Day flower order for same day delivery on May 9th 2020. It is May 14th and the flowers have still not been delivered. At this point, I don't even want the flowers. I have tried calling and emailing Just Flowers customer service to cancel my order and get a refund, but I cannot get a hold of ANYONE. It's incredibly frustrating that I can't simply talk to someone on the phone to sort this out and figure out if the flower order was even placed.

My wife and I ordered a total of 3 flowers for Mother’s Day to be delivered 5/10/20. Only one arrived to one of our recipients. It is now 5/14, and still no flowers. Called and a rep told us we cannot get a refund due to the local shop marked it as “delivered”. I can assure you that is has not been delivered. We have a security camera to prove no flowers were delivered. Even if they were delivered it has been well 4 days past Mother’s Day. The rep on the phone put me on hold over 1 hour without resolving my issue. We are now out of $200+ because this company refused to refund and basically stole our money. We will never shop here again and the company will be hearing from local authorities regarding their fraudulent business practices.

Order number **: I had placed an order 10/9 to be delivered to my mother on 10/10. It is now the early evening of 10/14, I have placed multiple calls and sent multiple emails and messages via Just Flowers' website, and I have yet to be able to get in touch with anyone regarding my order. I paid nearly $100 for a bouquet for my mom and I'm embarrassed that she received nothing from me on Mother's Day. I want a refund immediately.

I ordered flowers to be delivered on Mother's Day. The flowers were not delivered. It has now been 5 days, my credit card was charged, and the flowers still have not been delivered. Today (5 days later), I was told the ordered was cancelled. This is a huge disappointment for mom who deserves the best, especially during the pandemic!

I ordered thru Just Flowers because it said if order was made before 11 am. On Sunday it would be guaranteed. I screenshot the order number page at 9:24 am. $111.64 was taken from my account at 9:23 am. NO FLOWERS!! Today is Thursday May 14. No flowers. I live in Ca. My mom in Washington. My mom is in 7th stage dementia and she received nothing. And I ordered on Sun. Because I just received first SSI fund. I would of went thru my original flower co. But it wouldn't be delivered 'til Wed. I want my money back. And I think it should be with interest. I am disabled and to have to deal with this... Oh ya around 2 pm I received a call from private caller. Recorder and hung up on me. I cannot get ahold of this company.

Do not order from Just Flowers. I placed 4 Orders of flowers on 05/09/20 to be delivered on Mother's Day and here it is 05/14/20 and still no delivery. I do understand that Mother's Day is one of the busiest flower holidays of the year in addition to COVID-19 going on. I realize I made a late order for Mother’s Day, and understand a delay of a day or two, but it's been longer than that now.

Ordered flowers May 4, the Monday before Mother's day. Failure of service was the least of the problems. Repeated calls to their service number and contacts through their site elicited no response whatsoever. Flowers were supposed to arrive on May 9 and still have not appeared on May 14, with no indication whether the order is still active. This makes it impossible even to order a replacement from a different company. Truly poor service under any circumstances. You come in for the delivery failure, but you stay for the stone silence from the service department.

I ordered flowers for my mom for Mother's Day. Requested delivery is May 9, it is delivered May 13! The flowers and the arrangement being ordered and paid isn't the same, not even close, to as the one being delivered. It was even supposed to be in a basket but it wasn't. So upset! I paid more than a 100 dollar for a crap!

Absolute scumbags. Horrible product. Awful customer service. Do NOT order. Ordered flowers a few days before Mother's Day to be delivered the day prior. Paid $128 for three scraggly flowers and a headache that would not end. Called, and went thru their stupid Norton guarantee and they keep copy and pasting a response that "they're sorry since the flowers were delivered there will be no refund" ... as far as I'm concerned I don't care what their policy is. You don't get to lie, misrepresent and fraudulently cheat people out of their money and then just claim some internal policy. I recommend the other people that went through this to also contact the Better Business Bureau and their credit card company as I have done both and I'm working on my Yelp and google reviews as well as every other possible social media I can think of. Awful.

Ordered flowers on 05/08/20 and here it is 05/13/20 and still no delivery. $83 for what? Do not order from Just Flowers. I have called numerous times and you are not able to speak with a live agent, no response to emails or inquiries. My next course of action is to file a dispute with my bank.

I ordered flowers to be delivered on Mother's Day to my mom. She lives alone and has not been able to see her kids (everyone lives in another state) since COVID 19. I spoke to her in the morning and the evening. Her flowers still had not arrived. I called JustFlowers because it was getting late in Utah. They told me I would receive a $10 credit and guaranteed it would arrive on Monday. Today is Wednesday and no flowers. I called and emailed numerous times. My number was being sent to a different line. I had my sister call on her phone, they answered. Once she gave them my order number they hung up. She called again and now being sent to the same voice mail. DO NOT BUY FROM THIS COMPANY. I already called my bank and have a claim for fraudulent activity.

I ordered flowers on May 8 and scheduled delivery for May 9. As of today, May 13, the flowers have not been delivered; no one answers customer service number (tried several times) and there is no response to emails to the customer service department. My cc was charged but no product was delivered and the company cannot be reached.

Ordered my mother some flowers and we are still waiting!!!! I just want my money back and I will never use these fraud company again. I called on Sunday it's now Wednesday & I still can't get in touch with anyone!!!

I ordered flowers for my wife, who was hospitalized, on Saturday May 9th for same day delivery. They were not delivered on Saturday, or Sunday. On Sunday, I sent an email to cancel the order. I got no response. On Monday, I tried to call several times to cancel the order but was unable to get through on the phone, and kept getting disconnected.

As others stated I should have read these reviews 1st. This company has apparently done the same to many others. After I placed an order for Mother's Day here it is 3 going on 4 days past Mother's Day & NO DELIVERY. After paying over $100.00. I remember this company used to be widely advertised a long time ago, but has seemed to turn into a piece of garbage scam artist. I keep getting the same auto email about it being delivered the next available day. Which day is that, whenever the hell they get around to it!!!! ** these crooks!!!

Updated on 05/14/2020: Update to my review- they commented saying it was delivered. It was absolutely not. The house I had it delivered to has been home 24/7 due to quarantine and said they never had anything delivered. I’m filing a fraud report with my bank and highly encourage everyone else who has been scammed to do the same thing. Most of us paid over $100 and who knows where this money is going. They need to investigated and shut down for the scam artists they are.

My husband and I placed an order with delivery on Mother's Day. The order was not delivered. We called customer service and could not get a human on the line. We contacted them through Facebook messenger and were told that the order would be delivered 3 days after Mother's Day. When the order finally arrived, the flowers were almost dead, and it was nowhere close to the item that we ordered. I have a screenshot of our ordered arrangement and the arrangement that eventually arrived. We ordered a beautiful vase arrangement of about 40 blooms containing roses, daisies, and carnations. The item that arrived contained 7 semi-dead daisies and 1 wilted carnation. We requested a refund but we were told that "since flowers were delivered they cannot provide a refund". This is not ok :(I hope JustFlowers.com will see this review and make it right.)

Placed order online at JustFlowers.com on Friday, May 8, 2020, for Mother's Day, May 10th. Credit card was charged. Flowers were not delivered. Called customer service number on Monday, May 11th. The recording came on, still advertising it wasn't too late to order flowers for Mother's Day. Could not get a live rep. Left name, home number and order number. Went on the website. Left name, email address, and order number. On Tuesday, May 12th, received an email from JustFlowers stating that the flowers had been delivered at 5:30 pm. On Tuesday May 12th, a stranger called my cousin's home (using the number on the florist card). He had been away for several days and had found the dead, dried-up flowers on his porch with a broken vase. (He does not know my cousin nor live in the same area as my cousin.) Called customer service 1-800-290-5919 and 1-800-290-5919 to inform that they had sent the flowers to the wrong address.

I have never been filled with such absolute rage at a company. I placed an order several days in advance for when it needed to be delivered. The delivery date was available on the website and I paid $80 for a lovely arrangement. It did not arrive the day of scheduled deliver, or the day after. I called at noon on day 3 of no delivery, and it was the first time I got an actual person on the phone. I had left multiple messages prior. They called the local florist to see what was going on and the florist did not answer.

I ordered flowers on May 9th for delivery that day, these were to be delivered to my mom at Duke University Medical Center. It is now May 13th and these were never delivered. She is being discharged today. I have emailed, left 2 voicemails with the company and did their online inquiry, and no one has responded. I want a refund. I also see I’m not the only one. I don’t know if this company is even legit or what is going on, but I will never do business with them again. Order #**.

Ordered flowers for delivery day before Mother's Day 5/9/2020. Price shown does not include delivery- no confirmation page when purchased online showing additional shipping charge. My $79 flowers were billed to my CC $114. Then 5 days after mother's day the flowers still have not been delivered. Fraudulent and you cannot get through the automated system on the phone or email to get a live customer service agent. SCAM!!

Updated on 5/19/2020: I have written a review about this "service" last week on Consumer Affairs. Shortly after, I got a response on the Consumer Affairs website from JustFlowers that they will help me and needed my account number (which they already had from the numerous calls and e-mails). I provided them the number yet again through my Consumer Affairs account, and to this day, no money has been returned to my bank account and no one has contacted me from these people. I have reported them for fraud. Just because they write back to people on this site, doesn't mean they have any intention on returning money (in my case, $94.23) or rectifying the situation.

Ordered mother's day flowers for my wife which have never been delivered. You cannot reach anyone to speak to regarding your order. Money has been debited from my account. Do not make the same mistake I made and order ANYTHING from this company. They are a complete fraud and are simply scamming your for your money. Once your order has been placed you will receive two emails advising they were sorry they could not deliver your order on the desired date. The order will be delivered on the next available date which is the date of NEVER EVER!!! After the two emails you never hear from this fraudulent company again. You can call and call and you will never ever reach anyone to speak to regarding your order. BEWARE. THEY ARE A FRAUD AND SCAMMERS.

I placed two orders with this company that were not delivered. I could understand they delay of a day or two, but it's been longer than that now. I reached out by phone, email, and through their website with no replies. Waiting on hold simply gets you dumped to a voicemail after a long hold. ** and **.

I placed an order for Mother’s Day. For $120. I never received a confirmation letter. My mother never received her order. I have emailed the company multiple times! Send message via Facebook. I called and called and was place on hold for hours. I want my refund!!! This is wrong. However company!!!

I do understand that Mother's Day is one of the busiest flower holidays of the year. With that being said I was ensured the flowers I ordered would be delivered on time, I placed my order early. These were set to arrive on 05/08, we are now at 05/13 and they have still not been received. We have non stop been trying to get some update, no one responds to the email inquiry that the website says is the best way to reach them. If we call we either get a voicemail that says they're "sorry" for the delay - then hangs up. We even called to try to "place another order" to at least get a person. She said she would get us to her supervisor, put us on hold for about 10 min then hung up on us.

Ordered flowers on May 10 to be delivered on the 11th. Yes, I realize it’s a late order for Mother’s Day, so I wasn’t too upset when I got an email on Sunday that they couldn’t be delivered and would be the next available day. On Monday, I got the same email (again), plus an automated voice mail. And again on Tuesday. My account was charged for this order on Sunday.

I ordered flowers for my mom and this is Wednesday the 13th, THREE days after mothers day and they still HAVE NOT been delivered or heard from Justflowers.com even though I have made several attempts through their website and by phone. My order number is **. At least on here customers seem to get a response. At this point I just want my money back.

I ordered flowers to be delivered on mother's day. It's now 4 days after delivery date. No flowers, no answers to my emails, no answer to my voicemails. My order was just under 100$. This company has every sign of being a scam. I'll be contacting my bank next to dispute the charge. My order number was **.

I ordered flowers for mother's day, didn't read reviews before, and will never make that mistake again. We never received the flowers (I live at the address where they were supposed to be sent) and it has been three days. My order number is: **. I would like a refund and I hope posting here will help to get one. I would just like my money back.

My boyfriend placed an order for Mother’s Day. The flowers were never delivered, multiple calls were made and emails were sent, but we have not gotten any response. We will cancel the credit card associated with the order and file a complaint. Customer service was horrible as you could wait online for 10 min and then be disconnected with only a unrecognizable message quickly dispersed. DO NOT ORDER FROM HERE!

I ordered flowers and was told the flowers will have to be delivered 5/10/2020. When I ordered it said to guarantee on time delivery order within the next two hours I ordered earlier. I can understand a one day delay but a three day delay. Mother's day was Sunday. It is now Weds still no flowers. I demand this order be cancelled and a full refund. GUESS I SHOULD HAD READ THE REVIEWS. VERY DISAPPOINTED AND FOR THE PRICE WOW! Order number **.

My daughter sent me flowers for Mother’s Day....Unlike some of the other reviews my flowers did arrive on time. However, when I opened the box, one of the flowers was already drooped over and losing petals. I followed the instructions included...(not the first time I have received flowers!) but the next morning two other flowers were also losing their petals and bent over. I know she paid good money for these and she should receive a refund or at least a partial refund since are only 3 flowers remaining. I did not want her to know about the poor quality since she would be embarrassed. I know how busy Mother’s orders are but having your flowers die the next day is just not acceptable! Order #**....ordered by Nicole **.

Updated on 05/14/2020: I posted a review yesterday citing the same issues as everybody else. Flowers were ordered. They weren't delivered. Order canceled. In my review, I specifically requested details about my order - such as recipient name - not be revealed within the company response. As they did with others on here, they posted these details anyway with the *same* canned response they've given everybody else. JustFlowers.com did not have the bandwidth to handle hundreds of orders this past Mother's Day. Their customer service response is exactly what you, the reader has seen on this site. Copied and pasted responses. Deleted complaints on social media. A denial of all accountability. What you see is what you get.

My husband ordered Mother's day flowers for me to be delivered Sat. He emailed several times - late. They were delivered Tuesday - certainly after Mother's day. The quality is terrible. He said he paid over $100 for them. I placed them on the table in front of the ones I purchased at the store - long stem pink roses for my mom and others he purchased from the store - long stem dark pink roses and lilies. The arrangements are night and day. The mess JustFlowers brought here looks like a child had picked them from the garden and stuck them in a vase - no arrangement and it was small and unimpressive. Just terrible.

In all this experience I really thought I was completely scammed, until I saw my money refunded. Justflowers is one of those global services that should be canceled or ignored until their natural dissolution. Please rely on local services where it is still possible to have human contact, because if you have a problem with Justflowers.com - and you will have it, no one will ever reply or contact you directly, except after you write your negative review! My story is a carbon copy of those already read below, which suggests that there is a pattern and a bad faith in the management of orders by Justflowers.com. There is no valid answer or excuse that Justflowers can oppose to our reviews. Don't make our same mistake and never place orders on their portal. they will ruin every personal occasion of joy and celebration.

I had the worst experience with this company. They are a scam!!! I placed 4 orders (my mom, sister, sister-in-law and best friend) for flowers to be delivered on Mother’s Day, none of which was delivered. I spent over $500 with my order. I have emailed and called dozens of times and no answer or reply. I am so sad by this, and angry! There is not a live person when you call, you go in circles until the call automatically ends. Please if someone can help me with this I’d really appreciate it. Has this happened to anyone else? Order #**, Order #**, Order #**, Order #**. PS. Mothers Day was 3 days ago! I went on another website looking for reviews and ALL the reviews experienced the same thing.

Ordered two bouquets for each mom. Delivery date for Mother’s Day was not met on either order, and one still has not been delivered. Left phone messages as directed. I am far from done. Definitely in their best interest to resolve my order issues immediately.

I like many others here also placed an order for 5/10 that was not delivered. Just under $100. I also have emails/calls unanswered. It’s really despicable that this company is doing this to so many during this pandemic, when they were supposed to spread love.

Placed an order for Mother's Day Flowers on 5/9 and paid extra for delivery. No flowers received! Have reached out to them by email, their website and telephone. Tried option 1 which is to place a new order after several calls that were disconnected. No response whatsoever. Called my credit card company to start the dispute process. Abominable customer service as company does not respond. Your call gets dumped into the Queue and after being on hold for 10 to 15 minutes disconnects.

My order number is **. I paid 177.97 for flowers that are now two days late with no response via email or phone. If I don’t see a refund ASAP I will file a report. I’m contacting my bank now. This place should be shut down. My uncle is a lawyer, refund my account ASAP or I will take legal action.

I read the reviews of several unhappy Mother’s Day customers and can not believe how similar my experience was with this terrible company. I placed 3 orders totaling over $300 on the Friday before Mother’s Day with a promise and guarantee to deliver by the end of Saturday of all three arrangements. Not one arrangement even made it by Sunday. In fact, as of the writing of this review only 2 have made their way to their destination and one is still missing in action.

I ordered two bouquets of flowers the Friday before Mother’s Day. Neither showed up and I got no communication. I have tried customer service several times with no response. I need both orders refunded please.

I ordered flowers for Mother's Day on Friday, May 8 and was told they could deliver flowers for my mother on Sunday, May 10. It is now 4:30pm on May 12th and I just got a phone call they have yet to still deliver my flowers! I've attempted to contact them on their website AND by calling their customer service #. Their website doesn't send you a confirmation upon submission of their form, so I have no idea if they ever received my request. I've tried calling their customer service # x 2. My only option is to leave a voicemail message. Well, tonight, I finally got a call back and it was an automated voice telling me they still haven't delivered my order, but they're working on it! Oh forget it... I'm cancelling with my credit card company and stopping payment. I'll never use them again.

I looked at several online flower sites to order flowers for delivery on 5/10, Mother's Day. Being "same day", many of those sites only had 5/11 or 5/12 as "next available delivery date". JustFlowers.com did have 5/10/20 still available to choose as "delivery date", so I paid the price, which was a lot more than the usual...knowing I was paying extra for ordering same day (in my mind). If I wanted to order for another delivery day, I would have just gone to one of the other sites, charging much less (approximately $58.00 less).

I ordered an arrangement on Wed., the 6th to be delivered on the 9th for Mother's Day. On Saturday afternoon at 4:45 I got a call saying there was a problem with my card. I was dismayed and called their credit card number to resolve it. I had given them the wrong expiry date. Okay, so that was my bad. I said that I wished they had tried to run the card earlier so we could have resolved it in time. They said they had sent an email on Thursday, and if I hadn't received it, to check my spam folder. I did, and it was in there. So they did, and I figured it was my fault. ):

I ordered for flowers from this website on 9th to be delivered on 10th. However the flowers were never delivered. 10th they sent me a mail apologizing for the delay and will be delivered the next day. 11th as well they didn't deliver and sent me the same mail. On 12th no one from the company communicated to me. I called them on 10th and 11th however they explained to me that because of mother's day they won't be able to deliver. I have tried calling them today as well. They never answer the call. I believe I have spent more money calling them as it's a international call. It has a pre recorded voice. It's really disappointing as they don't value the sentiments and the customer trust. They seem to be fraud.

Placed Mother's Day order with them May 6, 2020 for Friday May 9 delivery. Received confirmation email with order number. No delivery Friday May 8. Thought ok it's busy time, plus covid, it'll probably be delivered next day. Next day Sat. May 9 no delivery. Emailed them. No reply. Sunday, May 10 Mother's Day...No Delivery! Emailed again...No Reply! Called customer service 800 number three times now. After waiting a long time, then choosing the correct prompt, entering the order number, call is cut off. Most horrible experience ever. More so because I feel so sad and ashamed I couldn't make my cousin happy for Mother's Day! I would not recommend this company at all!

Updated on 5/18/2020: I wrote a review last week about two orders that were not delivered, after numerous unsuccessful attempts to call and email customer service. It took the review for someone to call back and ask if I would accept other items being shipped. I said "Absolutely no" and requested that both orders are canceled and refunded. Only one order was canceled and refunded, and this weekend one of their managers left a message on my answering machine saying that they needed to talk to me about the second order. Needless to say that I tried calling and got, as always, their automated recording, then left a message for them, to no avail. JustFlowers - please cancel order ** and issue full refund. Given so many terrible reviews, it is clear that the company is taking their customers for a ride. Why is it allowed to still be in business?

Didn't deliver as promised. Bad Company, like all the other reviews, they promised to make it on Mother's day and it came a day later. Can't reach them over the phone and they don't reply to emails. It seems like a website masters/brokers with no real company behind it... We did dispute the charge with the CC company. Do not use them again!

I ordered flowers for my mom to be delivered on Mother's day. They never arrived. Got the "sorry we couldn't deliver, will be delivered the next day" email. Then I got it again yesterday. And now again today. Tried to call and doesn't seem to matter what I do, never connected to a real person. Always just "leave a message". After this wasn't delivered this time, I remembered that I had ordered from them about a year ago and I had the exact same experience. The flowers were eventually delivered but like a week late. Won't ever order from them again. They promise delivery dates they have no intention of honoring.

This company is a possible scam and should not be utilized. I placed and order that after 2 days past from the proposed delivery date, I attempted to contact their customer service, write them emails and submit enquiries on their website. To date they have never responded and my +$150 order has not been delivered. Their customer service telephone line offers 4 options only one of which is answered by a live person, guess which.... new orders and those agents will not connect you with a manager or direct your call to any other department. STAY AWAY AT ALL COST!!!

I ordered the A Memorable Love flowers on May 9th to be delivered on Mother's Day (May 10th) to my daughter. The total flowers cost $106.22 and never arrived; I have tried multiple times to contact the company via phone only to be stuck listening to "Don't know why" for 20 minutes before being transferred to a prerecorded script. I have called several times as well entered online trying to get a hold of a representative. I started having doubts that this company is real and not a scam, so I googled Consumer Affairs only to see all the same complaints as I am having. I placed my order with a real person who assured me it would be delivered on Sunday.

I ordered flowers (**) for Mother's Day. Was patient at first -Not so patient the next day. Now - 2 days after they were due, cannot get a person to call me back at all! I want my money back! I have wasted time and money on this - left voice mails, sent emails, clicked on their banners, etc. Still zero response.

On Friday, May 8th I placed three consecutive orders for Mother's Day delivery. JustFlowers.com promised delivery on Sunday May 10th (even offering Saturday, May 9th delivery). As of Tuesday, May 12th, no flowers have been delivered to any of the three recipients and my voicemails and emails requesting refunds have gone unresponded to. I have had to file a transaction dispute with my bank, but there are hundreds of others who are in the same position. To be clear, the vendors' website no longer has functional LiveChat, their customer service system disconnects you when you enter an order ID, and there have been no responses via their own email support address - not even a "message received" verification. The orders totaled $301.69 and correspond to order numbers **, **, and **. In my email and voicemails I requested an immediate refund and cancellation of the orders. No response has been received.

Updated on 05/13/2020: Company's response to my 4 orders vs Reality: 1st order (**) = "Cancelled & Refunded"- No refund as of this response. 2nd order (**) = "Delivered on May 9th at 6:18 pm"- Absolute Lie!! Driver called on 5/12 from wrong address and was given correct address. NEVER SHOWED UP!! I expect a full refund for this item.

I ordered flowers on May 9th to be delivered on Mother’s Day (the 10th). (Btw, all of the products on their website are pricey.) I checked the site multiple times to confirm my order could be completed on Mother’s Day. It’s the 12th and the flowers still haven’t arrived. I’ve tried emailing and calling the company multiple times but have gotten no replies. At this point I’m so disappointed and over this company that I just want my money back. DON’T WASTE YOUR TIME OR MONEY WITH THIS COMPANY. I wish I would have read the reviews before I ordered through them.

Clearly this company is a scam. I wish I had read reviews before I spent my money to have flowers sent through this company. I ordered flowers for mother's day on May 10th order #**. It is now Tuesday, May 12, 2020. The site showed they would be able to deliver on the date requested. My mother never received her flowers and I am so upset because every evening, I get an email saying it can't be delivered until next day. I kept calling and emailing and no response. I am so disappointed on how a company can get away with scamming people. Do not order from this company.

Many calls and emails left unanswered. I spent $135 to have a flowers delivered on Mother’s Day, flowers never came, no one ever responded. I never received an update that this would be delayed. I have never written a 1 star review before, but this seems to be the only way people are getting responses. Order number **. Please call me.

First let me begin by saying understand these are difficult times and this is why I waited until today to make a review. We ordered flowers for my mother in law and aunt May 9th with the JustFlowers guarantee that it would be delivered the same day. One of the flower arrangements was delivered today while the other was supposedly cancelled because they were unable to complete the payment. However they charged our account for both arrangement and were unable to deliver both on May 11 for a reason that was not stated. They say that they had tried to reach us (we have yet to receive a phone call or email explaining the delayed delivery or the payment error).

I ordered flowers for Mother's Day to be delivered 05/10/2020. They have yet to be delivered. I spent over $100 on the order. I have called multiple times to attempt to find out why they haven't been delivered, but all I get is a recording. I want to give them zero stars, but that's not an option. I want a refund!!!

Do not use this site -- ever. Absolute thieves who do not care who they steal money from. I placed two orders for Mother's Day, one for my mom and one for my grandmother. Each was around $100, including their $17 delivery for "guaranteed same-day delivery." Instead, both bouquets arrived a day later, in small vases (when they were supposed to be large) and with flowers that were mostly dying, and not at all like the ones that were pictured on the "justflowers.com" site.

It looks like I am not alone in this upsetting and disappointing service. I ordered my flowers to be delivered to my mother on Mother's Day, May 10. They were never received. I called the 1-800 numerous times and left voicemails. No response. I called again on May 11 and still no response. Same thing again today. I finally got a hold of someone on Facebook messenger who told me the flowers were delivered - they were not. Where are my mother's flowers? How do I get a refund? I will be contacting my credit card company tomorrow if this is not resolved. This company seems like a fraud.

Ordered for Mother’s Day - from Canada - I didn’t realize they were not local as my search was set to my city. No flowers. No call back. No email. Nada - stole $150 off my CC so they’ve been reported to BBB and I called down to LA police and reported them - please email them???? Please be sure to email them your particulars.

I placed an order the day before Mother’s Day. I was charged around $90 and the flowers still have not arrived, nor have I been able to reach anyone. I have called 10+ times, only to be left on hold while Norah ** Jones plays for about 4.5 minutes until another automated message directs me to a voicemail. Unacceptable. This is fraud.

I ordered flowers for Mother’s Day. The flowers have still not arrived (4 days past delivery date). Can not get ahold of anyone from customer service. Sent emails and no response besides asking for an order number. HORRIBLE service.

I ordered flowers for my granddaughter's 18th birthday on May 6th to be delivered May 7th, her birthday! As of today may 12th, the flowers have never arrived! I called in the evening of May 7th and spoke with a customer service rep who would not let me cancel the order and said that he would be willing to do a refund of $10! The order cost me $65. I told him that this was unacceptable. He said that the shops that they used would be getting new flower shipments the next day. Still no flowers. For me her birthday surprise was ruined and I can’t get that back!!! The main reason why I chose this company was because their website guaranteed that they could deliver to the zip code area where my family lives. I have made numerous emails and telephone calls only to be disconnected after receiving recorded messages stating how busy they are with Mother's Day orders. I will absolutely never use this company again, nor will I recommend its use.

I ordered flowers for Mother's Day from this site since it was the only site that assured delivery for Mother's Day - so I paid more, since there were other sites much cheaper. Here it is 3 days later, still no flowers for mom, and no email or call back. I have attempted several times to reach customer service via email, phone only to be left on hold then transferred to a recording telling me to inquire online. Worst service ever! They had no problem taking the money from my account same though! I am now seeking options and advice on how to get my money back.

Updated on 05/13/2020: Please reference my previous post. Only have the opportunity to respond privately to Just Flowers misleading response so for transparency, wanted everyone to see my response to them on the orders placed for May 9 same day delivery: ** - delivered on May 12th at 6:37PM: Not accurate; delivered May 13 am--4 days late. ** - delivered on May 11th at 4:36PM: As acknowledged, one shipment was delivered-- 2 days late. ** - delivered on May 11th at 5:10PM: Never delivered; JF has been trying to find another florist to deliver. I would like to cancel this order and receive full refund ASAP.

I ordered flowers to be delivered to my Mother on the Saturday before Mother's Day. They never arrived. I called customer service on Mother's Day, and was hung up on 3 times. When prompted to enter order number, after each time I did, it again prompted me to enter order number, and then hung up on me. I was able to leave voicemail messages, but have not received a return call. I received an email apologizing for the failure to deliver, with a promise that the flowers would be delivered on the next available day. Still waiting. Never used before and will never use again.

Ordered on Thursday for Saturday delivery, not cheap. Received an email on Saturday that read "[my name] we are truly sorry your Mother's Day order ** to [mom' name] was not able to be delivered. We will deliver your order on the next available day. Thank you for your understanding." To which I replied does that mean on Sunday? No delivery. No response to phone call. No response to email. DO NOT TRUST THIS COMPANY. DO NOT SUPPORT THIS BUSINESS. RIP OFF!!!!

I ordered a 150.00 flower for my mom on Mother's Day. The flowers arrived....they were dying, no water in the vase, and a medium size at best. They told me they would send a replacement out, but then they said they would not. This ruined my mom's Mother's Day. I will never use them again.

I ordered the premium basket of flowers on May 7th to be delivered on Mother's Day (May 10th). The flowers cost $120+ and never arrived; I have tried multiple times to contact the company via phone only to be stuck listening to "Don't know why" for 20 minutes before being transferred to a prerecorded script. I have called well over 10+ times trying to get a hold of a representative from the company and at this point, I am having my doubts that this company is real and not a scam. I wish I had read all the reviews before deciding to order.

I have tried to reach them numerous times by email, phone, and left at least 3 voicemails now. I ordered 1pm Mother's day... 2 days later, I still have absolutely no response back. This company is holding my funds and I have not received 1 reply back saying anything at all. Buyer Beware.

I ordered from them because they stated same day delivery on 5/10/20. However, it has been two days with no flowers and after repeated calls I can't get anyone on the phone. I have also contacted them by email with no response. It feels more like a scam than an actual business. So disappointed and embarrassed to use their service after reading all the terrible reviews. I certainly will never use their service again and I hope no one else does either. Don't now how they should be allowed to stay in business after seeing how many people they have wronged.

I place a order with this company to be delivered on Saturday May 9th, I paid 105.00 and my sister still hasn’t received your flowers. I am very disappointed and Disgusted right now, then when I call there is no Customer service. I haven’t got any response back to my emails, they literally took my money. What a total scam, I filed a dispute with my bank and file a complaint with the BBB. This is unacceptable to Take people money like this.

Terrible Experience. I ordered flowers for Mothers Day on Friday the 9th. Was assured flowers would be delivered on Mothers Day. I was told late on the 11th they weren’t sure when they would arrive. Tried CService 5 times.

Ordered flowers for Mother Day to be delivered on Sat. 5/09/2020. As of today Mon. 5/11/2020 they have not been delivered. Received yet another email stating that they will not be delivered today. Falsely advertise delivery options, very unreliable. Requested a call back and have not received that Call yet. Very disappointed. This was a second chance for this company, I also ordered flowers in March and had extremely poor service then. Never Again!!!

Ordered two sets of flowers for Mother's day and they didn't show up! I received an email at 4:30pm on Mother's Day saying they would be delayed until the next day. The next day came and nothing....finally got another emailed at 5:30. This time saying delayed another day. Horrible, horrible customer service.

It breaks my heart to see that so many other people had their Mother’s Days ruined too. My mom was supposed to receive hers on 05/09 and here we are on 05/11 and still nothing. No way to reach a person which is so beyond frustrating! I just can’t imagine how they’ve been in business for 16 years?!? I will be contacting my bank as well. Order #**.

“(My name) we are truly sorry your Mother's Day order (number) to (recipient’s name) was not able to be delivered. We will deliver your order on the next available day. Thank you for your understanding. We greatly appreciate your business. To view our delivery policies please visit: JUSTFLOWERS.COM/cs_DeliveryInfo.asp JUSTFLOWERS.COM. 800.716.7559. Service@justflowers.com“ I have emailed and left several messages, and got no response. This is terrible and shameful. They should not be open. I have spent over $500 and can’t get anyone on the phone. I’m heartbroken and upset that I have been taken advantage of and embarrassed that the flowers were not delivered on such an important day.

Updated on 05/12/2020: In response to Just Flowers' response to me that they NEVER got the flowers that were supposed to be delivered on Mother's Day, they are LIARS. This is what they wrote: I NEVER GOT A DELIVERY OR REFUND. BANK IS CONTACTED. May 12, 2020 JustFlowers.com response **- cancelled and refunded. ** - delivered on Monday, May 11th.

Do not order from this company. They take your money immediately and never deliver the flowers! They are thiefs!! The worst people, they do not answer their phones or messages. They steal your hard earned money!

Ordered flowers to be delivered for Mother’s Day from Justflowers.com to be delivered May 9, 2020. As of May 11, 2020 flowers were not delivered. Three voice mails to justflowers.com Customer service have not been returned. Four emails to justflowers.com customer service have been ignored. The $125 charged to my card still not refunded. This company should be shut down. My order no. is ** for $125.97. My bank is now filing dispute of the charges. Justflowers will refund me bc I will not accept this type of misuse of my trust and money.

I ordered flowers to be delivered on the 9th of May. They still have not arrived and I've just received my third email telling me the delivery has been delayed with no date given as to when they will arrive. Although they were more expensive, I ordered from this site because they had delivery slots open for the Mother's Day weekend. If they could not deliver they should have been transparent about this or closed the delivery slots. I have emailed the company but have had no reply. There is now no way to cancel the order because they are also not taking phone calls. From the rest of the reviews it seems my experience is common. I wouldn't recommend anyone ordering from this company. I've lost over $100 on flowers now. I've given up expecting any delivery or any communication from the company.

Updated on 05/13/2020: I don't know what scam your company is trying to pull, but you tried to respond to my review and say you delivered my flowers May 11th. That is a lie. My mom has not received any flowers, my order number is **, I called all the local florists and each and everyone said they had not delivered any flowers to my mother's address, nor did they have any orders from me. So please stop the lying and stop taking people's money. I work hard and I'm a single mom and I try to do something nice for mom and you take advantage of me so I want you to prove to me that the flowers were delivered. Because I know they weren't. Again I want a full refund or I want the exact flowers I ordered delivered.

One star is too much!!! I ordered an ivy tree plant for my widowed mother who is all alone during quarantine. I ordered it to be delivered the day before Mother’s Day so she could enjoy them for her day. They charged my credit card 2 days before scheduled delivery.... It has been several days and it was NEVER delivered!! They don’t answer calls and you can’t get ahold of anyone. Every day I receive another email saying sorry, couldn’t deliver them, we’ll try again tomorrow. It is disgraceful!!! This is a terrible terrible company and no one should EVER order from them!!!

I ordered a bouquet of flowers several days before Mother's Day. I was initially quoted $69 for the bouquet, but after the order was placed I saw my order came to $120. I noticed there was a handling charge added, and then of course sales tax, which I am ok with of course. Anyways, after being given options for delivery day I chose Sunday morning for delivery. I was notified by robot caller that the delivery was a few hours behind but they would arrive. Now it is Monday at almost 5pm and still no Mother's Day flowers. I sent an email to the company and received no response. I used the website to track my order, but the site asks for the order number and email then does nothing as far as offering information. I can not reach customer service to cancel my order and I still have not received the flowers. Do NOT use this company.

I ordered flowers on May 9, 2020 and was guaranteed same day delivery to my sister-in-law for her birthday in the amount of $73.47. I also received an email confirmation. However, now it's Monday May 11, 2020 and after multiple phone calls which directed me to a voice mail or hung up on me and over 30+ emails and going through the "Inquiry About An Order" on the site probably over 20 times, I cannot contact anyone and have not received a response.

I had placed an order for Mother’s Day flowers and was charged $133. The flowers were never delivered. I have called several times and keep getting the runaround with an automated system that says leave a message and they will return the call. I have been calling all day yesterday and today with no luck. Horrible service. Order #**.

I wish I had read reviews before I spent over $140.00 to have flowers sent thru this company. I ordered flowers for mother's day on May 8th. It is now Monday, May 11, 2020. The site showed they would be able to deliver on the date requested. My mother in law never received her flowers and I was so upset because every evening, I would get a emails saying it cant be delivered until next day. I kept calling and emailing and no response. This company is clearly a scam. I want a full refund and will call my bank asap. I wanted her to have these so bad, now I am embarrassed to call her because now I feel like a failure after I had them looking for them everyday. Can some please have this company's information taken down from the internet so no one else get scammed.

Just Flowers did come through, finally. My daughter received her Mother's Day flowers 2 days late. And although I ordered tulips, her favorite flower, she received roses. All in all, they should not have offered Mother's Day Delivery unless they knew they could absolutely deliver on time.

I put an order in on 5/8/2020 and there were supposed to be here yesterday 5/10/2020 and I didn’t get an email saying it's delayed, nothing. I want my damn money back, worst place ever. I wanted to do something special for my mother and I didn’t get nothing. This was my first and last time ordering from here. I want my money back.

I ordered flowers for Mother's Day to be delivered along with a balloon attached and paid $114.00 and what she received was not at all what I order! The flowers looked like a kid put them together and cost $10.00, it was carnations half broken. I paid for big arrangement with roses and other beautiful flowers. I called and complained along with emailed them pictures of what was delivered and ask for refund and was told florist did not want to refund! I ordered on your website and sent proof of what was received and was told Manager would review and call me back within an hour and nothing still. DO NOT ORDER FROM JUSTFLOWERS.COM. IT'S HORRIBLE AND YOU WILL NOT GET YOUR MONEY BACK!

I wanted FTD but JUSTFLOWERS popped up on the web, I didn't notice until after I ordered, it was very similar to FTD site. I ordered a $108.23 arrangement on 5/7 for guaranteed delivery 5/8. I was flexible and understanding with notices to me of delay on 5/8, 5/9. I received no further communication, nor response to phone and text messages. I see now where this is a standard for this company.

I ordered Mother's Day flowers on 5/9 (9:00 AM) from this company because it advertised same-day delivery guaranteed. The delivery date was scheduled for 5/9, the day before Mother's Day. It is now Monday afternoon, the day after Mother's Day and my mother in law never received the flowers we ordered. This company charged my card on 5/9 and I have called multiple times and emailed since I ordered, but they only have a message service. They are not responding to my messages or emails. You would at least expect to receive an email or call explaining the delay, but NOTHING! I want a full refund for order # ** and I am BEYOND disappointed that my mother in law never received her Mother's Day gift/flowers from us. :( I will NEVER order from this business again!

It terrible when you do business with an unreliable company. This company needs to be removed from doing business because it’s a complete rip off. They advertise themselves as someone who can do same day delivery, in reality they never delivered as promised, I put in an order on Friday - 5/8/2020 and was told the order would be delivered by 5/9/2020! Today is Monday 5/11/2020 and the order has yet to be delivered. What is more frustrating is that Customer Service does not exist. You and call and email, but you get no response. I’m so frustrated now. My Mother’s Day was not the same because of this bogus company. Please don’t do busy with this company ever!

Very angry with this company now!!! And start to thinking that this must be a scam company... I ordered some flowers from them 5 days ago to be delivered on Mother's Day and they charged on my credit card immediately. It has not been delivered until now, May 11, 2020. I've tried to speak with someone from customer services more that 20 times unsuccessfully!!! And going to website and nothing works from them. They only answer calls if you want to place a new order, it's very awkward!!! This is the most horrible and frustrating experience that I ever have had with a company if I can call this of company...I want my money back now, otherwise I'm going to report you as a SCAM.

Updated on 05/12/2020: Responding with proof that my floral arrangement was not delivered on May 11-2020 like you have stated!! Received this text this Morning from your so called company and the floral arrangement has not arrived!!!! Don't understand how you can state they were delivered. Totally a lie!!!!

I ordered flowers to be delivered to my mother yesterday for Mother's day and they were never delivered. I made sure to order before the cut off time for a guaranteed delivery date of 5/10/20. I tried calling them a number of times yesterday and sent an email, but never got a response. The company is giving me the runaround when it comes to getting ahold of an actual person in their customer service department. I tried several ways to get ahold of them and nothing has worked. I tried contacting them through different sites as well. I spent a lot of money to have the flowers delivered yesterday and the flowers were never delivered. I will go with a different company from now on.

Order #** for my mother to be delivered on Mother's Day and order still has not been delivered. Emails were sent with no response. Calls made with no live person to speak to. This company is a fraud and a complaint of such will be filed along with a demand for the return of my payment.

Updated on 05/15/2020: I had a bad experience with this company where I paid $110.00 for flowers and it was never delivered. I sent emails and calls and no one was answering. I further informed my bank and put in a fraud claim. The next day I received an email from Justflowers with an apology and they said that they refunded me my money. Thankfully when I check my bank today the money was back on my account. To Justflowers Thank you for refunding my money. To other persons out there like me who are being duped into these scams (I am saying scams because the item wasn't delivered) inform your banks immediately and they will do their part. I would never recommend this company to anyone. Candi

Buyers Beware!!! I ordered flowers for my mom from this company last weekend. My card was charged on that day for over a $100. My mom never received the flowers. I've tried contacting the company, I've sent emails, left messages and nothing. This is very upsetting and I am very angry. I can't believe that so many people were used by this company.

Placed 2 orders online very early in the morning, at the same time for 2 locations (both major cities). Both Items showed "In Stock" and "Same Day Delivery Guarantee" (actually within 4 hours). Credit Card was charged and neither item ever showed up. Made several attempts that evening, and all day the day after to contact customer service. Customer service does not exist. Online Chat is never online, website inquiry feature replies with a "stock" email. Website will not let you register to login and check you're order status. 3 days later still no actual contact with company after exhaustive attempts. I have "cancelled" order according to their process multiple times with no acknowledgment by company.

I placed two orders for Mother's Day (one in Ohio and one in South Carolina) for my mom and my mother-in-law. I never received a confirmation email of the order (only some sort of Norton Email) and the flowers were not delivered. I spent $105 on each order and neither was sent. This is a global pandemic and I want to be more forgiving, however my mother and mother-in-law both didn't receive anything for their Mother's Day. We can't spend time with them and have to keep our distance so I was hoping at best they could receive something beautiful from us and JustFlowers.com did not make that happen.