JustFlowers.com Reviews

This is the worst company to order flowers from. We ordered 2 times and both time they never delivered the flowers. Then they didn’t want to give us the refund until they contacted the flower shop knowing we didn’t receive them. NEVER ORDER FROM THEM!!!! Ever!!!

I placed an order for Calla Lilies for a funeral. They called me six hours later and told me my arrangement was not available and did they have my permission to substitute 8 white roses. I told them no and to cancel my order and apply a refund. They told me no that they would look to find another florist the next morning and would call me if they found one. They made me believe the order would be cancelled if they couldn’t find the Calla Lillies. Since they didn’t call, I assumed the order was cancelled because they wouldn’t know what to substitute. Today they called me at 4:00 in the afternoon and said Calla Lillies are out of season. I said I wanted to cancel my order and they said all they could do was give me a $15 credit and send another arrangement.

Updated on 03/03/2024: Did receive a call from a rep named Teresa who resolved nothing, requested a call back and after doing so, was put on hold, going thru two people and I finally hung up. I did get another VM from this person requesting yet another callback, but decided, I'd already wasted enough energy on this. It's obvious that JustFlowers.com's customer satisfaction is not high on their priority list. If the florist they use is inferior, unable to complete the delivery on time and/or delivers it in a damaged condition and you make the mistake of accepting it, you're on your own. I'll certainly be looking elsewhere for ordering on future special occasions.

Horrible customer service! Orders flowers online for Valentine’s Day. Ordered Love creation off their site. Only showed roses and greenery in the pictures online. Very simple message in the card, "Love JLF." They sent the wrong flowers! The arrangement was mostly daisies. Very few roses and I paid additional $20 to upgrade the amount of flowers in the arrangement! Plus they got the card wrong and looked like a first grader wrote it. It said, "Love JLS!" Who is this person?! Like you can’t even get 7 letters correct!! Emailed customer service. Originally didn’t want to refund anything then it went to $5 then $10 then $15 then $20. I kept arguing with the customer service manager on and off the phone four times and finally she said, "All I’m giving you is $30." I said, "Ok. Refund that because the most that arrangement was worth is $85. Go ahead. I’ll leave a review for you and your business."

Consider this a cautionary tale for anyone considering Just Flowers for their floral needs. I'm utterly dismayed by the abysmal service I received when ordering a funeral arrangement from them. Despite assurances, the flowers arrived late and looked nothing like the $250 arrangement I ordered. Adding insult to injury, the accompanying note was replaced with a cheap envelope stating a "greeting card shortage," containing a folded piece of printer paper.

Like you, I’ve experienced poor service and unknowingly purchased cheap products before, but JustFlowers.com is hands down the worst company I have ever done business with. I ordered flowers to be delivered on Valentine’s Day. On that day, I never received my order but I did receive an email saying they were late and would be delivered the following day. Wild and unprofessional but fine.

I have seen a lot of bad reviews on here followed by JustFlowers replying that they didn't do anything wrong so I'll try to be careful justifying my terrible experience. I ordered flowers for Valentines day hoping they would arrive on Valentines day. They did not. I understand things get busy, but I live in a location where I know that there are many local florists and in years past other companies were able to accommodate the delivery date.

I placed a order on October 8th for delivery on Valentine's day. Valentines day came and went and no delivery. After trying to verify where my delivery through the site recommendation text messaging service (only to get a reply to say they are experiencing unusual high messaging volume). No customer service availability, (after holding for 20 mins the system will direct you to voicemail). Additionally the online inquiry also did not generate any help. On the day after valentines day I proceeded multiple times to get customer service online, again, of course no response. The flowers finally were delivered around 3:50 pm the day after valentines day. Which defeats the entire purpose of getting flowers on valentines day.

Absolutely worst experience. Was supposed to be same day delivery but was not delivered same day. No communication on delay or status. However, they charged my card and added their $30 dollar fee immediately. Awful Customer service line. Unreliable!!!!

Deliver never arrived on the day it was supposed to. The website to inquire the status for the order has a couple inquires options convenient for them and not for the customer. Customer service is a recording and not a live representative and keeps you on the line for a long time and then refers you to their inquire website. Do not use this company. My orders were ** and **.

I ordered flowers yesterday morning at 5:30 in the morning, they were to be delivered 26 miles away by end of day… They were not delivered. I have left 16 voice messages, 10 or 12 text messages, and no one ever replies or responds now the day after Valentine's Day. They still haven't been delivered. I am going into my social media for the over 3000 people, close friends that I have, and going to let everybody know "Do not use this company".

It's the evening of Valentine's Day and I've been on hold (after being on hold and being disconnected 25 minutes later) with Justflowers.com. I ordered a simple dozen roses last night to be delivered today. (Cost: $130) They didn't arrive. All I want is a refund and to regain the respect of my wife, who realizes that this company has a low regard for customer satisfaction and repeat purchases. We'll probably receive the flowers a day (or more?) late, defeating the purpose of ordering for Valentine's Day!

Never again will I ever order from this company or refer anyone. Customer service or lack thereof is nonexistent. They pitch the idea of same day delivery, but that is a lie. If the order cannot be delivered the same day, the least the company should do is call you and tell you the reason. Not send you a text message, the order will not be delivered today. They are definitely an empty promise company. I guarantee they will reply to this review asap, but will not give you a refund.

I went to their website in the morning of Valentine's Day this year and it showed "Today Delivery." I placed the order, my card was charged $115 and they never delivered. Throughout the day I tried calling couldn't get through. The recording would say "text us for faster service." I texted many times only to get a "try back later" reply. I tried to email, no response. If they couldn't handle the order volume the day of then they shouldn't have taken the orders. I noticed other sites would not accept orders for today's delivery. They should have done the same.

I Ricky ** placed an order for a bouquet of roses this morning February 14th 2024. On the site, it said that the flowers would be delivered today. I got no email with the confirmation so I decided to call them and they told me that the lines were busy and I couldn't get through. So I decided to cancel my order because I was promised that my flowers will be delivered today. That's what it said on their website and when I call no one responded to me all day. I placed the only around 9:00 this morning. I called around about 3:00 and she said it hadn't even find a florist in my area which I live in Charlotte, North Carolina and there is a bunch of florists in this area. They didn't even have my bouquet of roses ready so I decided to cancel my order. She was assisting that they can reschedule my order so I said no. I just want my refund so I was told that my my refund won't be back until 1 to 4 days.

Updated on 02/14/2024: I wrote a review yesterday (attaching the receipt) explaining JustFlowers.com failed to deliver an order of flowers on 2/12, failed to re-deliver on 2/13 and Customer Service was 100% unhelpful and difficult to reach. This morning, the company posted a public response asserting that the flowers were delivered -- conspicuously absent was any evidence (picture, receipt, etc.) supporting this contention. I assure you, JustFlowers.Com took payment but never delivered the flowers. Not only are they unreliable ... when a customer complains, they accuse the customer of lying. Nice trick! Good luck with your business for now, JustFlowers.com ... you won't last long with a reputation like this.

I have unsubscribed from this company's email list at least 5 times now. This company is clearly terrible and refuses to unsubscribe my email. After reading other reviews and seeing their awful rating, it makes since. Too bad they can't be shut down.

They accepted my order and delivery time which they were offering on their site. I did not request special delivery day or time. They missed the delivery day completely with no notification until next day and offered only 15 credit on $110 order that included ~$30 in fees. Never, ever again. Terrible customer service.

Ordered a bouquet for the next day delivery. It was the birthday event. I had requested early morning delivery. The bouquet was not delivered till evening. They didn’t communicate if there was any issue. After calling them they said we can’t deliver it today. We will deliver tomorrow. The customer service representative was reluctant to cancel the order. After a while I spoke to the manager and got the order cancelled. Very unprofessional. If they would have let me know the problem I could have used any other company. Will never use Just Flowers ever again.

Should be a zero. I order flowers for a friend’s funeral who had been battling cancer for 2 years two days prior to the funeral. I received a call the day before the service saying they would be substituting some of the flowers but it would be delivered on time. Today the day of the service suddenly they can’t do the order. Worst experience ever. Heartbreaking. I understand why there are bad reviews for this company now. Then they wanted to offer me a coupon for less than the cost of the order. Ridiculous. They said I’ll get a full refund but we’ll see. At this point they are unreliable. Not recommended. Call the local florist directly for better service.

My father in-law passed away unexpectedly, right before Christmas. It has been traumatic for our entire family as we were very close. I live in CT and when I put in 1800flowers and hit the call button it automatically connects you to JustFlowers.com. Weird right??.. Anyways I go through this very very detailed order. It was a big order. 3 huge standing sprays, a large cross, a casket piece. All that were upgraded to their premium product. All in all the order was around 1300/1400. A couple HOURS before the flowers were to be delivered they told us that "local florists " were unable to do the order!! We contacted a local florist that is able to get this done. Thank God. Now we are going to play a waiting game I'm sure for the money to be refunded. I'm just going to dispute it with my credit card company!!

I purchased oranges roses in an orange vase for my supervisor and after all the charges added on it was 95 dollars. The flowers sent were pathetic and NOTHING like I ordered. They were cheap. The only thing they got right was the vase color. When I wrote I was unhappy with the flowers, they blew up my phone with calls every day for about a week. However, they didn’t want to rectify the situation. They offered me 10 dollars back and I told them to keep it, offensive offer and so tired of dealing with them.

I ordered an arrangement to deliver the next day. The next day got an email after 6 pm saying the delivery was delayed and they would try again the next day. So two days after I ordered, ok fine. At 4 pm on the second day, I got an email asking me to call or email them to authorize an additional charge on my credit because "the florist required an extra fee ($55) for delivery". NOPE. I called and they offered a $15 credit or I could put the delivery on hold until the next time I needed flowers. No thanks. I just canceled the order at that point. The customer service rep didn't care a bit, she actually cut me off mid-sentence and put me on hold to process the refund. So a $49 arrangement turned into a $110 order.

Ordered a flower delivery, a few days later I had to call and ask why they weren't delivered. They assured me it would be delivered the next day. The person I was sending them to felt better before flowers were even delivered. There's a reason this company has a 1-star review out of 1000+ reviews.

If I could leave zero stars I would!!! I placed an order for flowers to be delivered on a Friday. Later that day I received an email saying it will be delayed to the next available day. Flowers were not delivered on Saturday or Sunday, so I believe that they would get there on Monday. I called and spoke to a lady on Monday and she promised that would be delivered by 6pm. After 6pm the flowers never arrived and the recipient was home all day. So I have now contacted the company about getting my refund and I just keep getting told that they need to get a hold of the shop to see what happened, but they are unable to just get a hold of the shop and tell me I have to please wait. I would rather not spend time leaving bad reviews but it’s been 5 days, the flowers were not delivered and I’m still waiting to hear about my refund.

I ordered my wife an arrangement of Purple Roses for our anniversary. The order was a week and a half prior to delivery. They substituted some random purple flowers for purple roses!! Then after I complained they offered a $10 coupon for my next purchase. I will never order from them again!!! Tracy

Please read the reviews on this company before you use them. I wish I had. Horrible service and their attitude about their mess ups are so nonchalant. Ordered from this company for a small bouquet that costs $103, paid extra to have it delivered before 1pm. Delivery never happened and had I NOT CALLED THEM to find out what the delay was they don't even call to let you know. Spoke with someone and they said it be delivered by 6pm. Never delivered THEN I received a call about a $7, yes you're reading that right. A $7 refund for their mess up and they'd deliver the next day, I was trying to do something special for my sister who really need a lift me up on THAT DAY and they ruined it.

I ordered a bouquet for my niece. It arrived on time, but was nothing close to what I had ordered. When I called JustFlowers.com they were less than helpful, saying they switched to more expensive flowers (not true). The arrangement was not pretty, not clean and it looked like a 4 year old had written the card. After many calls (2 to 3 a day) back from the company, to the point of harassment, they refused anything more than offering me $20 back. Unacceptable. This is a bait and switch company, do not use them.

DO NOT ORDER FLOWERS FROM THIS SITE!! I ordered flowers for my wife two days before our wedding anniversary. On the day of our anniversary, I received a notice from the company that they were unable to deliver that day and they asked for an additional day. I was not happy, obviously, but what was I going to do? I relented and secured a promise they would be delivered the following day. By that time, I was home from my business trip. I then received another notice that they were not able to deliver on that day and was asked, again, for an additional day. I called the company and cancelled the order. The level of incompetence is astounding.

I placed an order to be delivered on a specific day and then get notification they can't deliver it. They told me they can't guarantee when they will be delivered. I asked for the order to be canceled and she said she'd refund 7 dollars out of the 110 paid. Then said she could apply 10 to some other company gift card. This is worst and fraudulent company. They never fulfilled the order. Won't refund my money.

Placed a order on July 21st I paid $60 for the plant, express delivery 4.99, a handling fee of 5.99 and a shipping fee that I was told absolutely nothing about of 25.99 nor was it anywhere on the website that I would be charged an extra $25.99. What was sent was a crap Poor Pitiful Peace Lily that came nowhere even close to what I had ordered. It did not get to the to the visitation on Friday as it should have for the express delivery which was extra then Saturday morning they called me and said they needed an extra $20 because the place they ordered it from could not deliver it and I had to pay the new florist an extra $20.

I ordered a specific flower arrangement & mylar balloon for my wife's & my 27th anniversary, which arrived on time. Got home, what we received was not remotely what was ordered, & no Mballoon. Contacted customer service, the CSR told me they would only refund $10 of my $114.45 spent since the flowers were already delivered. I felt as this was a surprise for my wife, she wouldn’t have known what was being delivered so did NOT refuse the delivery as incorrect. I said $10 was not ok & asked for a manager. A manager called & offered a $25 refund, I said no, the manager said they would have to contact the florist the next day.

We had a friend whose mom died this past Monday. I ordered a spray at 6:00AM Tuesday and paid for it to be delivered on Wednesday before 2:00PM. At 2:30PM, I called to verify that the order would make it on time and was told it was in order and being processed. At 4:30PM that same day, I received a phone call letting me know that I needed to pay an additional $30.00 in order to have it delivered. I asked them why they waited 10 hours to let me know, making it too late to order from another florist. The customer service rep was rude and dismissive. I paid the $30.00, since I had no other option at that late hour. A shady operation.... we'll see if it gets delivered on time today. I am skeptical.

Very disappointed!! The order delivery did not even resemble the ordered arrangement and they brushed it off as their right to substitute with various credit offers of $9-25 after many conversations. They accepted no responsibility for the vendor attitude or decisions, so basically you get whatever is available and not the pictured arrangements on the site.

They didn't show up. They were a now show. They are flaky. They are unreliable. They didn't show up. They were a no show. They are flaky and unreliable. Do not use this company or they will disappoint you.

After ordering funeral flowers at 3:00am I realized I was given the wrong delivery address. I panicked & immediately sent an email to Just Flowers. At 7:00am they called me and corrected the delivery address. They even double checked with the funeral home for the time of the funeral. They had a beautiful arrangement delivered that morning before the services started. They were the only florist I could find that would even deliver to a very small town on an Indian Reservation. I am so grateful in the way they corrected my error and with their professionalism and caring. I can’t say enough good things about their customer service and their quality of product.

JustFlowers.com is a shoddy, unprofessional between-man service between you and your florist. I ordered flowers from them for Mother's Day on May 13, 2023 actually by accident as I couldn't locate the local florist's website. I was pleased when they said the order would be there on Mother's Day as I knew I was ordering last minute and my mom lives rural. Sunday, Monday, Tuesday, and Wednesday each ended with no flowers but a text EACH DAY saying the flowers would be delivered the next day. I tried to be understanding because my mom lives in a very rural area but by day 4 I was fed up.

After reading the reviews on Just Flowers I decided to use them. What a disappointment! The flowers look nothing like the picture on the website. Looks cheap! Customer service was absolutely no help at all, even after showing them the pictures.

I order flowers from them and they said they could deliver them on May 26, 2023. Then I got a call from them saying they couldn't deliver them that day, and would deliver them on Saturday May 27, 2023. Then I got a call from them saying they couldn't deliver today that they will be delivered Sunday 28,2023. They already took the money out of my bank account! The woman that called me couldn't speak English very good! I couldn't hardy understand what she was saying! Never will I order from them again

Where to start: Order flower for Mother's day on Friday. The company confirmed that it was going to delivered the flowers by Saturday. To our surprise no delivery Saturday, Sunday or Monday - but Tuesday late evening with dry flowers - which were refused. During all this event, tried to contact the company but no response, only bots and recording. Even got played by a SMS bot. Ended up in starting a claim with the credit card company and then I got company calls to see what had happened. Last call received was they were trying to charge a fee, which is nowhere mentioned on the confirmation email they sent for the order. Refused to pay and waiting for claim to be resolved with my credit card company. Long story short, not recommended. Calls received were from a call center and the managers that I spoke with did not help at all.

Just Flowers is a group of thieves plain and simple. I ordered flowers and they were never delivered. When I confronted them about what happened and asked for a refund, they just gave me the runaround just passing me off from person to person with no one owning up. Working with my lawyer to file a claim. Absolutely unacceptable!

After speaking to a manager at JustFlowers in which I got nothing resolved, only excuses and an offer to refund $15 on a $104 order, I went to talk to the owner of the local florist that fulfilled the order. After reviewing the order he received from JustFlowers, I could see the reasons why my wife didn't received the Mother's Day flowers I ordered for her. First, the wrong item code was sent by JustFlowers. Flowers received didn't resemble the wrong item code either. Secondly, the order description to the florist was incorrect and inadequate. It only stated "2962 - Yellow, blue, and white flowers in a vase." No mention of Red flowers which was the prominent color of the arrangement I ordered. No mention of the type of flowers or the number of each type of flower.

Order placed 05/13. I placed over ten calls on 05/14 for order status. I was originally advised arrangement was being prepared on 05/14, 05/15. Secondly I was advised arrangement was assigned to a florist for delivery and will be delivered by 9pm on 05/14. I was advised 05/14 by a supervisor named Glenn that I would receive a $15 credit to my debit card along with a courtesy call of when to expect rescheduled delivery on 05/15. It is now 05/15, the recipient still has not received their floral arrangement. On 05/16 I spoke with a supervisor named Emily who become frustrated about me complaining about the quality of service recieved as I spent over $120 for items not received.

I ordered and paid for flowers to be delivered same day. Was informed later that day they couldn’t deliver and would be delivered next day. This happened for 4 straight days. I called 5x and got voice mail. I emailed 4x and got no reply and I texted 3x with only a generic response. Do not order from this company. I still have no information on if my order will get delivered and when.

While JustFlowers will state Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will set up for delivery on Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date. Ordered flowers for Mother's Day was on Sunday...Tuesday morning still no flowers. Trying to cancel and on the phone. Waiting for a manager to call us back. DO NOT USE THIS COMPANY FOR IMPORTANT EVENTS!!! Time permits is unacceptable for important events.

Do not use this company!! I ordered a plant to be delivered by Mother's Day. Not only was the plant not delivered, they did not send any communication that they were not able to deliver it on time. Most places will tell you the day an item will be delivered to allow you to decide if you want to continue with the order. Just Flowers deceived their customers into thinking the item would be delivered on time. So now they are not answering the phone, they tell you to text them for faster service, but when you text the number, they tell you they can't respond, additionally, they are also not answering the online inquiry. I will not be doing business with this trash company ever again!! They need to cancel my order.

This is the first Mother’s Day ever spent away from my Mom. I ordered flowers for my Mom for a Saturday delivery. Got a text JustFlowers couldn’t deliver Saturday however they would deliver Sunday. Then Sunday at noon I find out they can’t deliver AGAIN so my Mom has no flowers on her special day. This Company has NO business selling flower arrangements (and charging exorbitant delivery fees) for a product they can’t deliver on time, or even two days later. If you want flowers delivered, use any other company and avoid JustFlowers. They’re extremely untrustworthy and you’ll never get your floral arrangements delivered when you need it. There are numerous reviews with this same complaint over and over again. Shame on JustFlowers!!!!

Three years ago I unsubscribed. Still got emails to buy from them. Kept unsubscribing (with confirmation pages) for 12 more times. Still get emails, even for Mother's Day, even though Mom has passed. Very depressing and frustrating.

I too wish I could give a minus star, I was in a hurry to order as my Mother had emergency surgery on a Friday night and wanted flowers for her, I didn’t see all the bad reviews on till now. So I ordered from them as of course all floral shops are closed for the weekend. They had promised to deliver on 4/30 which is a Sunday this year. No flowers! I called Monday morning, "Well we are working on it. Should be soon." Monday at 3pm still NO FLOWERS! My mom going to be out of the hospital before they ever show up, discharge is tomorrow.

I was out of town on a business trip for Mother's Day last year. I wanted to let my Wife know that even though I was not with her on her special day, I was thinking about her. I purchased flowers on a Friday pursuant to an explicit advertisement from JustFlowers.com to purchase flowers "within the next two hours" for Mother's Day delivery. Order number was **. The Flowers were not delivered until the Tuesday after Mother's Day, which entirely defeated the purpose of the gesture.

DO NOT BUY!!!! I repeat Do Not Buy from this company. March 2023, went online for florists in the Fort Myers area and purchased Iris of my Eye which is a bouquet of Irises only. What was delivered was NOT what was ordered. In fact, it was a completely different arrangement that did not have any Irises at all. I contacted JustFlowers and was told they have a substitution policy. I said that someone should of contacted me to let me know that they did not have an arrangement of Irises to offer. Instead they delivered an arrangement that looked like flowers were bought at the supermarket and stuck them in a vase. It was so ugly and I was embarrassed that a family member received such a horrible arrangement.

Ordered flowers from Justflowers for a special occasion and as marketed by their website, they guaranteed delivery on that day. They failed to deliver on that day, as well as the next day and the day after that. I requested a refund as they didn’t deliver the flowers on the occasion as promised and they refused. It’s clear from here and reviews at BBB this is a terrible merchant falsely advertising without any customer service.

Ordered roses for wife for Valentine's day, overpaid by a lot and then nothing. No flowers, no replies to emails, Called, left on hold then put into a voice mail and no calls back. I have confirmation order number and website tracking does not pull up my email or order, 3 emails and 3 times on hold had to pursue return funds from my bank. Wife not happy about nothing for Valentines Day.

They are unable to deliver a quality product during high demand times. The products they picture on their site that are purchased are a dream for them to actually deliver. What is delivered is subpar, low quality flowers, and don't even come close to what was purchased at an enormously high price than one would pay at a reputable florist. I 2 dozen ordered roses, paid $180 and what was sent was 6 red roses, purple daisies, and a black vase.

I ordered flowers for Valentine's day. I never received any status alerts that they were trying to fulfill the order, never got any delivery indication, they don't answer their phones and they direct you to text only to have an auto-response that they are experiencing high-volume. This company is fraudulent, I am going to try and get my credit card to refund me my money.

I ordered flowers thru them a few years ago and the quality was mediocre at best. I have since requested that they remove my email from their system numerous times, following the instructions, but they continue to email me. I have blocked and reported them, so now their emails go to my spam folder, but it is still very annoying and shows that they don't care about customers; they have the golden website name and so no matter how bad they are they will always get business.

I placed a order for a very soft color arrangement, what she got was NOT what I ordered. Manager of JustFlowers told me the Orange Gerber Daisy was indeed pink! I told her since I use to be a floral designer I do know what I’m talking about. She argued with me. 100.00 wasted!

$80 order delivered and resembling nothing of the original order. It looked like $10, self pick-up, shoved in a vase from Walmart. I will never order from there again! I working with customer service to rectify. There better be a Free bouquet coming.

It’s been 10 years of unable to unsubscribe from emails even after blocking them. I ordered express delivery and it did not arrive as ordered. I’m in Canada but was charged USD. No help when I called either.

I placed an order for flowers to be delivered to a sick friend in the hospital. I chose JustFlowers because they guaranteed same day delivery. I placed the order in the morning. It did not arrive that day, nor the next, nor the next. I called customer service four times one day and twice the next. I was told, "We have to check with the florist and will call you back." After not calling me back for hours, I called and said I would wait on the phone while they called. I was put on hold for 15 minutes and then disconnected. The next day I called again and was told there was no answer at the florist. So why not go with a different florist? They said they had to verify first. THIS IS A HORRIBLE COMPANY! In addition, their phone system stinks. It's scratchy and you can't hear what they are saying.

I ordered Heartfelt premium flowers that in total cost 180.00 at JustFlowers.com order #** for a funeral to be delivered the next day. This was ordered in plenty of time to make by a company colleague's family member's funeral 3 days before. I received a call 2 days after they were supposed to be delivered on the day of the funeral that no flowers in the area could be delivered even though other flowers did make it to the service and this is the city of Granbury TX. Just 28 miles from Dallas/Fort Worth TX metroplex and no Flowers close by.

I bought an arrangement for my mother. I even paid for an upgrade. Then delivered it on the wrong day so it didn’t get to her until Monday. It was the wrong arrangement. I called them the day it was delivered, her neighbor called me and sent me pictures. It was so ugly and nothing like my chosen arrangement. I called them that day and they said to send them an email and they will refund my money. Now, 3 emails, a voice message, being hung up on and then told they never got my email and won't refund!! Unbelievable. This company is nonsense. I want all of my money back. They ruined my Mother’s Day gift to my mom.

I placed a order for a Premium Vibrant Bouquet Spring Basket on 5/62022 at 10:31 PST to be delivered on that day. They were never delivered that day. I emailed them about the delivery the very next day 5/7/2022 asking why the delivery was never made. I finally received a email back much later that night saying they were sorry for the delivery not being made and if 5/8/2022 they could deliver after they verify the delivery status with the florist. I responded immediately that that would be fine than my mother would still get them in time to enjoy on Mother's Day. She still did NOT receive them on that day either. So I emailed them again asking why they were not delivered and got no response back from them. I then called the company the next day 5/9/2022 and after no one answered I left a message asking why my order #** that was ordered for a 5/6/2022 delivery date has not been delivered. I did NOT receive a call back.

Why is this business still alive? All I see are 1 star reviews. I ordered Mothers Day flowers for over $100 and they came 5 days late with no notice, no ability to contact customer service, no answers to my calls or emails. Horrible horrible service for something that's so expensive and supposed to be special.

I ordered flowers to be delivered to a hospital, but they could not deliver them because the patient was in an ICU. They did not call me to say so I had to call them why they were not delivered. I redirected the flowers to the home address for delivery 3 days later and gave them a new address. A few hours later they called and wanted $10 more because of a different address. The next day they called again and said they needed an additional $15 because of the delivery area, which was in a town not too far away from the hospital. So I paid $25 more however the flowers were never delivered and I was not called. I found out from the recipient. I called their customer service to ask why it was not delivered and I had to leave a message. I called again and had to leave a message but no callback. I will call the CC company and cancel the charges.

Ordered flowers to be delivered to family in the USA from Australia, for Mother's Day. Come Mother's Day...no flowers arrived. A phone call to their offices in LA only went to a voicemail service-so an email was sent instead. No reply. Silence.... So I cancelled the order online (via their website). Then the next day an email arrived saying their florist reported the flowers as having been delivered and they will investigate it. Which seems to be the standard answer they send out. And 24 hours later still no update from them, still no refund and still no flowers. As I said... avoid, avoid avoid. They will NOT deliver your flowers but they will take your money.

I ordered flowers Saturday morning at 8am to make sure I could get “same day delivery” that they advertise all over their site. It is Tuesday evening and my mother still has not received them! I have emailed, and all I get is an automated response that they’ll update me on my delivery when they get the information, which they never have. I’ve called them, and no one ever answers the phone. I have to leave my name and order number for someone to call me back, which they never have. I spent a lot of money to make sure my mother got something nice, and I basically got scammed. I’m going to be forced to call my bank and cancel the transaction. It’s incredibly frustrating.

Ordered a Mother’s Day gift (flowers, chocolate and balloons) for my mom across the country which was never delivered. Was explained day of after 6pm via automated text that it would be next day. Still nothing and they won’t respond to my emails. Terrible service with equally terrible customer service. Not reliable at all for time sensitive orders.

I ordered an expensive bouquet of flowers for my mother for Mother's day, I ordered them on May 5th 2022 to be delivered on Saturday May 7th 2022, and it's now May 9th and every day they keep saying it will be delivered the next day so I canceled my order and they haven't given me my money back! Do not use this place! It's a scam!

Order number **. I purchased a flower arrangement from Justflowers.com that was supposed to be delivered on Mother's Day but was never delivered. I called Just Flowers up until 10 PM to do a follow-up and was told that they needed to contact the local flower company to see why my order was not delivered and what happened, and when I told the rep that I wanted to cancel the order and get a refund, she hung up on me. At 10:30, I get an email saying, "We see in our system that your order was delivered." (This was only after I asked for my refund and for the order to be cancelled) but she needed to confirm with the local flower company, which was closed today and will be tomorrow.

I ordered 2 floral arrangements for Mother's Day. The deliveries were scheduled for Saturday. Only one of them were actually delivered. I have been on the phone for the last two days attempting to speak with customer service. There has not once been a live person to pick up the call, although the recording states please hold for a customer service rep. I have even sent a couple of emails and have not received a response. I am PISSED because I have not been able to speak to anyone from the company to resolve this and I spent about $200 total on 2 deliveries. I definitely won't use Just Flowers again, and do not recommend them.

I don’t even know where to start with this review. First off if I could I wouldn’t even give them 1 star. My mother ordered flowers for Mother’s Day to be delivered to Seagoville Tx and paid $100 for this service. The flowers were supposedly “Guaranteed” to be there by Saturday so she had them a day before Mother’s Day. It is now Monday 5/9/22 and she still has yet to receive them. My Mother called and called to see what’s going on and they kept hanging up on her. Then when she finally got through, the man was rude as crap to her and told her to check with the order number online and hung up again. So I help her find the site and put the order number in and go to press submit, and it won’t even go through or do anything. So then I decide to call myself and I get hung up on twice as well.

I order flowers for mother who stays in USVI on thursday of last week for mother's day. My mother never got the flowers, I tried to call and there is no help at all. There was very rude, unprofessional people answering, now it is Monday and still no flowers, no help, but they took my $150.00... I am very upset with the service and would never use them again.

Updated on 05/09/2022: Going on day three of the non delivery dilemma, and I've received a notice stating that they will now deliver on Tuesday. Three straight days of missed deliveries. Please don't use this company. Beyond frustrating! Next, the flowers will probably be wilted and useless.

I wish I had read these reviews before I trusted “same day delivery for Mother’s Day” on their website. I just received a text message saying, “Rita, we apologize that we are unable to deliver your order #** to Sarah today and we have rescheduled it for Monday. We understand how important it is to show your loved-ones how important they are to you and we are truly sorry. Any questions please visit smsu.io/rGsxm or check your email.” And when I clicked the link, their system didn’t recognize my email or order number, so I called, and it looped me into leaving a message (I’m not sure for who) and when I called again and selected the option to place a new order to get to a live person, she told me I had the wrong department and hung up on me!

Justflowers.com is a fraudulent company. They take great amount of money ($121.86 from me) for delivering a simple bouquet of flowers. They did not deliver on the date--let alone the time--to which they committed. They did not even deliver the next day. Their Customer Service is non-existent. They claim that they answer the telephone during certain hours, but in fact their computerized system leads you into a long, long hold and then hangs up rather than pass you through to an actual representative or someone who can take care of the problem. I called more than 20 times and got no help at all. I spent hours on hold. Do not use this company. The company should be disbarred from marketing to consumers.

Ordered flowers to be delivered for my daughter's 40th birthday. The flowers never arrived, the florist contacted my daughter, (even though instructed NOT to call, it was supposed to be a surprise) asked her if she would be home and when she told the she was at a doctors appt, they told her to "come pick up her flowers"! Two days later NO FLOWERS. I contacted customer service (very rude) and instructed them to cancel and refund the order since now (2 days later) my daugther still has not received her flowers. They told me they do not cancel or refund orders. WOW!!! I called my credit card company to dispute the charge and was told that is is quite common with JustFlowers... lesson learned, NEVER USE THIS COMPANY!!!! *my experience was with JustFlowers.com... (not ProFlowers as previously stated.)

I understood that the order placed might look slightly different from the picture on the product page. However, the flower recipient sent me a photo and the flower arranged was very different from what I ordered.... it is disappointing!

March 9th I ordered a flower arrangement for a friend’s funeral. I tried ordering directly online, but after many tries I was unsuccessful so I decided to call their customer service number and asked why my order wouldn’t go through? And he said, "No problem, I will be glad to help you" which I thought it was great. Few minutes after he took my order I gotten an email and I noticed all different kinds of charges so I called them back and that’s when I realized, this crooked company charged me $6.99 for placing my order over the phone which the person DID NOT discuss about any payment. After that first scam they tried to pulled out, I should have canceled my order, but I didn’t. My gut feeling was telling me that this is not going to be a good experience buying from this company.

What I ordered is not what I received. But because they can use various different colors or types of similar flowers, the “arrangement” matched the “value” as I was told multiple times. Customer service was very apologetic which is nice, but I don’t care about that if all I want is my money back. I was told multiple times by CS and management the quote above and that the best they could do was $10 return. Then after they spoke with their florist, it became $15. I did not want to settle on that and kept demanding a full refund but was told that their site explicitly states after it is delivered they cannot give full refunds.

Do not do business with this company! I ordered an arrangement for a funeral 4 days in advance and the customer service rep insisted on placing the order for me so I would be put in as “top priority” even though I wanted to place the order online myself. I was charged $4.99 extra on top of normal handling and delivery charges for “expedited delivery.” I checked on their website and this charge is for urgent, last-minute orders that need to be delivered within 4 hours. They never refunded me for this charge even though they said they would.

My husband ordered a dozen roses for me for Valentine’s Day with a sweet card attached. They arrived 2 days late, they were left on the doorstep 8:30 am in the freezing cold… The driver didn’t even ring the doorbell. The roses were frozen & DEAD & we have the dated pics as proof which we sent to the company, there was NO card just a piece of paper with our address and typed regards from from husband… It looked so HORRIBLE. We called the company & told them the problem we also sent them the pics expecting a full refund and an apology BUT instead they offered in an email $15 for a $125 purchase we’re gonna let our cc company take care of it now… What a lousy experience. GEE THANKS JUSTFLOWERS.COM FOR RUINING MY VALENTINES DAY!!!

Had to call three times to confirm delivery. All three times spoke with a person who promised to call back and never did. Paid for a top price flowers arrangement and a local florist creates something different and not good looking, not even close to the website picture.

Yelp has them rated 4.5. BBB has them barely over 1. Went with yelp and it was a horrible experience. Justflowers.com ruined my surprise. If I were the one throwing out reviews, I would put out more than the 10 you were paid to post. By the way the bbb has over 1000 reviews and most of them are nightmares.

I have been getting their emails so often over the years. I have repeatedly asked them to stop sending them. They still continue. I have never ordered from them and I never will now. How can I get them to stop?

I don’t usually write negative reviews but I feel the need to warn others- just find another flower delivery company. After one order never showed & the other showed up a week late, I had to file a dispute w/ my CC company to reconcile because customer service never responded, after repeated calls and emails. Top make matters worse, JustFlowers still slams my inbox with junk mail despite my best efforts to unsubscribe and mark as spam. No answers from customer service about this issue much like the botched orders. DO NOT USE!

My sister's funeral was yesterday (Sunday, Jan. 23 2022 at 1 p.m.). I ordered the arrangement on Friday, Jan 21 at 9:50 a.m. The flowers were not delivered. I called yesterday evening and spoke with customer service. Got pretty much nowhere. They said they had the order # but it would need to be reviewed to see what went wrong. Called again today and they offered to give me a credit toward a future order (that's not ever going to happen) or make up an arrangement to have sent to the person's (or my) home. I don't want the flowers, and my sister is no longer in her home----what's the point of that? I told them I wanted the money credited back to my account. She (Jill) said okay and that she just sent me an email confirming the cancellation and the money going back in to my account. I have not received an email. I'm not going to let this drop. I just lost my sister, I'm not about to let anyone scam me out of $125.00.

My cousin's funeral was in Mobile Alabama today. My husband and I both have Covid so we couldn't go, but I wanted my Aunt to know she was in our prayers. Thursday I called to make sure the flowers would get there - I ordered flowers in 2017 for Mother's Day for my Mother-In-Law that were never delivered. Haven't used Just Flowers since then, but I hoped they fixed the problem and lightening wouldn't strike twice. It did.

Placed order to be delivered to my 93-year friend in St. Louis. Day of delivery got call flowers would not get delivered. The St. Louis florist they use was out of flowers. Really they could have called me an hour earlier so I could have ordered from another florist, but they did not inform me until 5:45 when all other florists were closed. Their fix...send next day with a $15.00 credit on an order that cost $100. Please check them with the BBB. Their rating is 1 out of 5. Please do not rely on this company if you are sending flowers for a specific occasion. Delivery day was Dec 23. No holiday or other occasion where the demand for flowers would over run the supply.

I did some business with this site a couple of years ago. Since then they've bombarded me with spam. I've tried to opt out of their emails over 10 times now, but they just keep coming. I've just reported them to the Better Business Bureau, and am about to go after them on social media. If you do decide to use them, which I do not recommend, don't use your work email! You'll never get off their email list.

I only used them because a local business I had been using closed. I ordered Monday for Wednesday delivery. Wednesday morning Just Flowers called and said I would have to pay an additional $17 for delivery. At 4 p.m. Wednesday I called because the order had not been delivered. I called just flowers and they said the order would be delivered by 6 p.m. At 4:30 I received a delivery confirmation email. The item had not been delivered so I called justflowers again. They said it showed delivery was made at 3 p.m. and they would call the shop. Delivery was made at 5:30 p.m. The florist said they had called justflowers several times for payment and didn't receive payment until I called regarding the delivery confirmation. They told me they only charge $3 to deliver to my area. The $17 I was charged was a ripoff.

I ordered a funeral arrangement. It was delivered to the wrong person at the funeral home. I talked to a representative supervisor Emily. She keeps telling me they'll investigate. I missed a call from them earlier. The voicemail said because it was delivered to the funeral home they are not responsible. Seriously I paid $179.97 for flowers, they delivered to the wrong person and I cannot get my money. I advise not to order from them. Currently going through my bank trying to get my money back.

I ordered flowers for my wife’s birthday that didn’t deliver. The attempted re-delivery. Ring doorbell proof they didn’t deliver again. After 2 weeks of phone calls, emails…they sided with the florist and refunded me 5% of my money. Website site says 100% customer satisfaction - not satisfied.

I ordered flowers for my mom for Mother's Day. The flowers never arrived. They told me they delivered them but my mom's Ring cameras had no proof of delivery. They ripped me off of over $100! Never doing business with them again!

I called on Friday morning to have flowers delivered (as promised) for a friend's birthday. I received a notice at 5 AM on Sunday that the flowers couldn't be delivered as promised and they wouldn't be delivered until Monday. No, "we'll waive delivery fee." No "we'll give you credit on your next order". Just "sorry". They couldn't care less. Will never use again.

I sent sympathy flowers with 1 digit missing. My fault, I acknowledge but for the last 2 days despite spending hours on the phone and emailing I have not heard back from them. I have been unable to cancel or have the order resent. I will not be using this service again. Horrible customer service.

I order an arrangement for a funeral, was supposed to be delivered the same day. Well that didn't happen, the flowers arrived 3 days later. This company is very hard to contact, you can't inquire about an order online, and when you call, you're on hold forever, and mind you, I went from a $40 arrangement that costed me $75, totally ridiculous...WILL NEVER USE THIS COMPANY AGAIN!!! PROFLOWERS IS MY CHOICE FROM NOW ON, AND SHOULD BE EVERYONE ELSE'S!!!

I also only put ONE star because they don’t offer an option for ZERO!! First and foremost these people operate under multiple entities and will contact you under multiple entities! flowerdelivery.com is where I ordered and justflowers.com is the customer service entity that contacted me when I complained. The arrangement delivered was a sad misrepresentation of what was ordered. Unfortunately I couldn’t post photos, which would have made anyone disgusted with what transpired and the solution offered.

I own and operate a retail flower shop in a small town in Alabama. JustFlowers calls me repeatedly to fill their orders, and I refuse every single time. I've asked them to take me off of their call list, as I will never fill an order for them. But they persist. I can't block their number, as each time they call, it's from a different number. Their orders are usually way too cheap...wanting specific flowers that I don't have in stock. They call at 3 or 4pm and expect me to deliver on the same day (which is NOT going to happen). They've even called repeatedly on a Sunday, even though my voicemail states that I am closed on the weekend.

Order #**. I ordered a full flower basket with balloons, to be delivered to a friend in the hospital. I received a picture of what she received - it was NOT a full arrangement nor did it have any balloons. I sent the picture of what was received as well as what the website showed and I asked for an explanation and an appropriate refund. They requested pictures taken of all angles of the arrangement which I sent them (an inconvenient request as the patient can not get out of bed and no guests were permitted in the hospital due to covid restrictions).

I ordered flowers ($75+) on a Sunday afternoon to be delivered (expedited) to someone in a NC hospital. The flowers were never delivered. The company would not tell me the name of the local NC florist.

Oftentimes, these flowers are ordered by JustFlowers on Instacart- your flowers are shopped for by an (unknowingly) instacart shopper at a local grocery store; and dropped off at your address. The “photo proof of delivery” I've seen mentioned in responses is the photo the instacart shopper sends JustFlowers, or Felix; or whatever name they use. Not a cool practice.

We ordered flowers for a funeral but the flowers were never delivered. Supposedly they were delivered to the back of the church and left outside in the heat! No flowers were ever found. Not believing us, the church or the grieving family, JustFlowers called the grieving family and asked if the flowers were received. They said no. Still after all that they refuse to issue a credit. Do not buy from this company. I wish I could give them a negative rating.

Do not use this company, they promised the flowers to be delivered at the hotel the night before the funeral, never came. That night after 3 hours on the phone on hold they promised they would be at the gravesite, never happened. That afternoon they said they were going to deliver them to my father's house, he was in the ground that morning. I have never dealt with the worst company. My Union usually deals with 1 800 Flowers, and they are great. So much for ordering days ahead.

I ordered and selected several orchids in a vase to be delivered (and was charged $88.47), instead lilies delivered (even one day later) to my friend who was sensitive/allergic to it. When asked to correct the mistake, the company swapped lilies with just ONE orchid cut (after two days). How does this company justify the cost? $88.47 for just a single orchid cut. This is not fair, you should have charged me reasonably.

I ordered a floral delivery for a funeral. I was informed that the delivery had not been made and was asked for an alternate address, which I provided. The arrangement was delivered to a different family member instead of the address I requested. After numerous hours on the telephone with various agents and managers, with JustFlowers verifying the address I had requested and seeing that it was delivered to a different address, I was told that the most they could do is to credit my account $15 - I paid $118.47. Please do not waste your time and money with this company.

My order was # ** totalling $76.46 to be delivered May 21. No delivery was made - No follow up courtesy call or email to advise status of order. I never even received a confirmation email after I ordered. You cannot "EVER, EVER" reach an agent. You are redirected each time you call to leave a msg. I called. I emailed at least 4 times. Each time I inquire, the status changes & continues to push the delivery date & time out to the subsequent next day. That has taken place 4 times already. It is now May 25. They took my money. No floral arrangement. No callback. No email replies or responses. All I want is my money back. JUSTFLOWERS Order **. JUST FLOWERS??? MORE LIKE "JUST A SCAM"!!

Ordered flowers on 5/142021. Said they would be delivered on 5/15. Florist delivery person called me at the time when they were delivering, said could not find the address. I confirmed that they had the right address. Did not get a response back until the 19th that the flowers were not delivered because no one was home. I have had several flowers sent to people that were not home at the time. Never heard of that policy before.

Needed flowers in a rush for a family member's funeral. Every company I had called said they did not have the flowers I wanted but this company definitely stood up to the test. Delivery was exceptional and on time. Will definitely use them again.

This is the worst customer service I have ever received. Less than a 1 Star. I ordered a Mother's Day plant arrangement “Garden of Gifts Plant Basket” and received a cheaper Vase of flowerers. The flowers were already starting to wilt when delivered. I contacted via web site for 3 days trying to contact customer service, and then 5 days by e-mail. The voice messages were so garbled, I could not understand them. When I did get a person then put me on hold and then the line dropped off. Now they want to refund me $15 for a $135 bill. I will never order from these people again.

I hope I can see a positive resolution out of this. I placed three orders (**, **, and **). These were supposed to be delivered for Mother's Day. I have given it a week and they have not put me through to speak to a representative, have not answered my emails, have not responded online, have not DELIVERED any of the three arrangements, and still they have charged my card. I am working with MasterCard to get a refund and I was hoping to get arrangements to my Mothers even if they are late. Just Flowers/Flower Delivery dot com, what can you do for me and for the countless other I have seen online in the exact same boat?

I ordered two Mother’s Day bouquets to separate addresses and neither was received. I am now unable to track the orders or get anyone on the line. I want a full refund: my order numbers are: ** and **. What a terrible thing to do to someone on Mother’s Day. I do not recommend them, go to other reputable places like 1800 Flowers or Pro Flowers.

Horrible awful company. You can see that all customers give them one star and one star is too many for this trashy company. No service. Cannot get to customer service at all. Give email and order numbers. "No match" they say. This company should be shut down by criminal agencies. Took money for flowers and delivery and no money no flowers. This is since 05/08/2021. Today is 05/15/2021. I also filed complaint and wrote bad review BBB.

To preface my review, let me say that I have used countless online stores to order flowers over the past 20+ years. 1800flowers, ProFlowers, fromyouflowers, FTD, Amazon, local shops, etc. I have ordered hundreds of arrangements for business purposes and for personal occasions. Most have been on point, some just so so. But JustFlowers has proven to be the worst of all time, following my recent experience. I ordered mother's day flowers that were not delivered on May 9 as scheduled. I had to call multiple times just to get an update and was eventually advised that my flowers were scheduled for redelivery on May 10. Apparently, It's their policy to redeliver on the next business day. However, the flowers never arrived the next day, and once again I received zero updates.

My order was $165.00. To be delivered May 9 (Mother's Day). No delivery was made - No follow up courtesy call or email to advise status of order. You cannot reach an agent. You are redirected to leave a msg. I called. I emailed. Several times. It is now May 14. They took my money. No floral arrangement. No call back. No email response. All I want is my money back. JUSTFLOWERS Order **. JUST FLOWERS??? MORE LIKE JUST A SCAM.

I paid over $100 for a large beautiful premium bouquet pictured on their website, but what my mom received was about 8 roses. I was given the option for same day delivery on Saturday but it did not arrive that day. The updated delivery estimate said Monday. It did not arrive Monday, and instead came on Wednesday. My mom sent me a picture of the bouquet she received and I could not believe I paid as much as I did because they look nothing like the picture. It looks like a small sad bouquet worth not more than 30. When I call, customer service does not answer. I have the pictures to show you what I should have gotten versus what we actually were delivered. Order #**

I ordered a flower arrangement from JustFlowers.com for my mother on Mother's day. I used the JustFlowers.com site because they advertised same day service. The flowers were not just late - they never arrived at all. The company sent me a few emails saying that the flowers were on the way and then they said that they couldn't deliver the flowers at all. They have not refunded my money or even responded to my phone messages and emails. I have never had money stolen from me by a company in this way. Their website said that they have BBB certification so I thought I could trust them. How can a company be allowed to blatantly steal from people in this way?

I ordered a premium bouquet to be delivered on Sunday for Mother's Day. I chose JustFlowers because of the Sunday guarantee which never happened. I would get a text daily saying they would try again tomorrow. After endless phone calls they were delivered today on Thursday. The florist who provided the arrangement called and told me the delivery driver was lost and the proceeded to say the order just said gerbera daisies and they did not know what else to put in the arrangement. I paid $98 and change for what they sent. It had 4 daisies and looked like something you would buy at your local grocery store for $10. Save yourself the headache and stay far away from this company. How they are still in business in this day and age and after all these negative reviews is beyond me. Wish I did my research before ordering.

I placed an online order from JustFlowers.com for Mother’s Day to be delivered on Sunday, May 9th, 2021. It is now May 13th, 2021, and still no delivery. First, I never received a receipt for my delivery but got an alert from my bank that a charge was made to JustFlowers.com. Since May 9th, I receive a daily text message stating my Mother’s Day order is scheduled for redelivery on the next business day. Any questions, visit smsu.io/y8PKS or check your email. Yet again, I check my email and spam folder, and there’s no email from JustFlowers.com. They claim to have 24-hour customer service, but I have called every number listed on the JustFlowers.com website every day since May 9th and have left multiple voicemails with no callback. I have also emailed them every day with no response. I‘m hopeful maybe they will see this and reach out.

DO NOT USE THIS SERVICE!! HORRIBLE experience and the worst flower delivery service available. Where to begin... I placed an order on the 7th of May for flowers to be delivered on the 9th. Two days is more than enough time to get an arrangement together and ready for delivery. The 9th comes around and the flowers never arrived. I even waited until the next afternoon just to give them extra time to deliver since the 9th was Mother’s Day and was probably busy. It is now the 13th of May and the flowers still have not been delivered. I called and emailed and left messages multiple times for 5 days with NO RESPONSE!!!! What kind of company is this? There is zero communication with the customer and there is no way to reach anyone at the company. If my flowers were going to be delivered late (or not at all) someone from the company should have reached out with an update.

Aside from the ridiculous occurrence of me ordering flowers for MOTHER'S DAY, and the flowers NOT arriving until TUESDAY, their customer service could not be worse!!! They do not care, are not in any way empathetic and after you've spoken with someone to air your grievances, they just say they are going to call you back. And guess what, no call back. I will NEVER order from them again and will make sure anyone who wants flowers, never expects reliability from this place. I don't even want to call them a company because they hardly operate like one especially, one that cares even a little about having integrity.

UPDATED 5/22/2021: I am livid! Total rip off! Ordered flowers for delivery on Mother’s Day, and they never arrived. I never got a confirmation email so I had no order number. Took me one solid week to get ahold of anyone at the company. I was assured a full refund, but then got an email that said the flowers were delivered. Very suspicious! AND THE FLOWERS HAVE STILL NOT BEEN DELIVERED! I am now being told by this company that I am just plain out of luck. $125 down the drain!

5/8/2021, I ordered flowers for delivery on Mother's Day. My credit card was charged. They were never delivered. Customer Service said local shop delivered on 5/8. Not true. I was told by Customer Service they would not provide the local florist name. So, no flowers, no proof of delivery and no refund.

I made two orders on Saturday morning to have the flowers delivered for Mother's Day on Sunday. The first order arrived on Sunday for my mom. The second order wasn't delivered at all for my wife and nowhere to be seen. I checked if there's any errors in the address, there were none. Not only that, I was charged $128 on my credit card. I tried to email them and call them and no one is answering or responding to my messages. This is my first and last time ordering from this company. I had to use them as the company I usually order from were sold out. Save your money and order somewhere else, there are plenty of options. I made the wrong choice. No refund and no flowers.

Order # **. I placed an order for mother's day flowers for my wife. I done the order on 5/7/21 to be delivered on Saturday the 8th. I haven't seen the flowers yet. I requested my money back. I got 1 email response saying they would check with the florist and see what happened, that was 3 days ago. Can't get a response now. I just want my $89 back.

I ordered flowers on May 6th 2021 for delivery on Mother's Day, May 9th. Every day since then I receive this text message: Your order #** to ** is scheduled for redelivery on Thursday 5/13/2021. Any questions visit smsu.io/b0nBe or check your email. It's always pushed back to the next day. I've emailed several times asking for someone to be in contact with but no response. I've called several times but the phone just rings and eventually disconnects. I've asked my credit card company for a chargeback and will be filing this as a scam corporation with the BBB. Avoid at all costs. I wasted $135 on flowers for them to never be delivered. Way to ruin a nice surprise for Mom during a worldwide pandemic where we can't see our family. You should be ashamed. I wish I could give this 0 stars.

I ordered a $100 bouquet for my Mom to be delivered the Saturday before Mother's Day, which this company's website said was available. I got a notice later that day that it would be delivered the next day on Sunday (Mother's Day). Then on that day, Sunday, I received another email saying it would be delivered on Monday, same thing on Tuesday, then on Wed, then on Thursday. Now I'm trying to cancel the order - who knows how that will go. This place is a joke of an e-commerce business. They ruined Mother's Day for me and most importantly my 93 year old mother.

I ordered flowers on Saturday for Mother's Day (Sunday) because it said they offer same day delivery. It is now Tuesday and the flowers have still not been received. Each time the delivery is delayed, I get a perfunctory email saying, "we are truly sorry your Mother's Day to Grandma was not able to be delivered. We will deliver your order on the next available day. Thank you for your understanding."

Don't trust these positive reviews. Check their reviews on other sites. It's the same story. Liars and scammers. I ordered flowers to be delivered on Sunday, Mother's Day. I was surprised they still had delivery slots, as the companies I usually use had none. I should have been suspicious then. I ordered Saturday. Sunday comes, no flowers. I get an email saying they'll be delivered on the next available day. Check their website and it says now they're scheduled for Monday. Monday comes, no flowers. I get an email - next available day, and that they are scheduled for Tuesday. It is now Tuesday. You guessed it - no flowers. I got an email claiming Wednesday. I'm done. DO NOT BUY ANYTHING FROM THIS FRAUDULENT WEBSITE. They ought to be shut down! I'm filing an official complaint to help that very thing happen.

I ordered flowers on a Friday for Mother's Day, 2021. They advertised 1day delivery. Not only were my flowers NOT delivered, I was never notified, and they CANCELLED THE ORDER AND STILL CHARGED MY ACCOUNT $85.00!! When I called customer service, after waiting over 30 minutes someone picked up, said they would check my order, and never came back online. Then I was hung up on. It took 4 more calls, waiting online every time, before I got a decent representative to tell me My Order Was Cancelled and I could expect a refund!! DO NOT DO BUSINESS WITH THESE PEOPLE!! Worst customer service in my 70 years!!

I saw the guarantee on the JustFlowers.com website and banner that said same-day delivery was available for Mother’s Day, so I placed an order for flowers to be delivered to my mother in Pittsburgh that day (Sunday). The flowers never arrived! It’s Tuesday and not only are there no flowers, there has been no reply from the company to my inquiry, nor a refund.

I placed an order on Friday morning, May 7th for a birthday bouquet to be delivered the next day, Saturday, May 8th. I went with JustFlowers because most other sites were unable to do next day delivery, due to Mother's Day on May 10th. I placed my order and was immediately charged, nearly $100. I contacted the person the flowers were for on Sunday and she did not receive them. I have called the number listed in their email, and have left 2 messages, and I've yet to be able to speak to someone. Each time I call, no matter what option I select, I'm told to email. Which I have done 2x with no response. I would appreciate someone contacting me. I understand it was a busy weekend, but it is now 4 days later with no delivery. Totally unacceptable and bad business practice; especially not even contacting the buyer. I will never use this service again, even if I am lucky enough to get a refund.

The ABSOLUTE worst! I ordered Mother's Day flowers on 5/8 for same day delivery. The flowers never arrived. On Mother's Day I was called their customer service (which I'm now convinced doesn't exist) but their phone system kept sending me in circles ultimately directly me to leave a voice message with order details. I did this several times but never heard from anyone. On 5/10 I received an email stating that the order would be delivered that day. Nothing. Please avoid these people at all costs. Having read all the other reviews this seems like an ongoing theme with them. Steer clear.

I ordered flowers for my mother for Mother's Day, the flowers were ordered 05/07/2021 for delivery on 05/09/2021. I chose this company to deliver the flowers to my mother based on their ability to deliver in the required area on the required date. I paid $69.73 for the flowers and the delivery fee, I was given a confirmation that the flowers would be delivered on the specified date to my mother's home. Mother's Day comes and at 2:10pm I was sent two of the same email letting me know that they would not be able to deliver the order and that they would then deliver the order for the next day with a note of apology. Monday comes and I check on the status of my order and it says that the flowers will be delivered that day, fast forward to end of day Monday and the flowers still have not come. Meanwhile, I made multiple attempts to reach the company by phone and through their online link that I was directed to.

Placed an order for flowers and selected delivery for 5/9/21. I was notified by the recipient on 5/9/21 at 9:30pm that the flowers were never delivered. I immediately sent an email to Justflowers.com explaining that my ordered was never delivered. On 5/10/21 I called justflowers.com’s customer service to follow up on my email. The rep asked me to hold while he called the florist to confirm if delivery was made. He came back on the phone and said he talked to the florist and they confirmed delivery. I explained that the recipient has a camera system on her property and that her camera system would have recorded the delivery. The rep asked me to hold again while he called the florist back.

The company's Google ad said I still had 4 hours to place my order and have them delivered on May 9, 2021 - Mother's Day. Almost immediately after placing the order I received an email from justflowers.com apologizing that for being unable to deliver my flowers on the 9th and that the flowers would be delivered May 10th instead. The 10th came and went with no flowers delivered. After trying every number available and finally getting a customer service rep to answer the phone, the rep's was completely indifferent to the situation and unwilling to give me any idea of when the flowers may be delivered and also refused to cancel the order. An absolutely terrible experience. Stay away and save yourself some frustration. Not worth the trouble.

We ordered an arrangement last week to be delivered on Mother's Day. The bank account showed the charge immediately, but we never received a confirmation or order number. Since then, we've called a few times a day, but the customer service line seems to have a glitch and disconnects after five or ten minutes of holding each time. We tried emailing early on and have gotten no response there either. So, we spent a lot of money on flowers that still have not been delivered, and there's no way to contact JustFlowers successfully as far as we can tell.

My first, and my last time I use this company. I order next day delivery on May 7 and is now May the 10 and still my wife don’t receive the flowers. Embarrassing for me and my kids and I don’t even know if I can see my wife again. I spend all weekend panicking and calling customer service and I receive nothing than a robot. Since flowers are sanded during emotional, 3-4 days delay are unacceptable. My order is **. I pay top price and I receive nothing. Zero. No money back, no flower to my wife, no an apology. Shame on you, Just Flowers. I will never use you again and I will keep share my negative experience. You don’t deserve to be in this sensitive business. STAY AWAY FROM THIS COMPANY.

I have spent all day trying to get ahold of someone to figure this out... I haven't gotten a single call back nor can I get ahold of them after leaving a bunch of messages asking for a call back to discuss this matter... Yet they keep pushing the day out more and more over e-mail. Like most people I spent over 140.00 and haven't gotten a single thing nor call. Do not buy anything from this company!

I ordered a Blooming Basket @$44.99 USD, (ITEM 5754), and my order number was **. There were orchids, and other exotic flowers, all in a lovely basket. My mother sent me a picture of what was delivered, and it’s a pot of mums (which can be purchased at any grocery store for like $10.00). It’s not even in a basket... Comparing the picture that was on the website versus what she got was night and day. I’m feeling extremely ripped off. I wrote an email to customer service and haven’t heard anything in 24 hours.

This company is a scam, they will take your money and never deliver the flowers!!! Then they provide an 800 number that will put you in a perpetual loop and never answer the phone call. DO NOT USE THEM!!! DO NOT GIVE THEM YOUR MONEY!!!!

This company is a scam. No flowers were ever delivered. My son also ordered flowers from them and his order was never delivered either. We have both contacted our credit card companies to get our money back. They don’t answer the phone and don’t email back either.

I ordered flowers from this website on Friday 05/07/2021 for Mother's Day- Main reason they stated they could do same day delivery - That night I get an email that it won't be delivered until Saturday. On Saturday nothing and no messages. Sunday night I received a message it won't be delivered until Monday. Now I just received a message that it won't be delivered until Tuesday. I have emailed twice, left 2 message on the website and called and left several messages with no response whatsoever and can never get a live person. They have already charged my card. Even when calling to place a new order it tells me they are too busy and it hangs up on me.

Do not order from this site. Ordered a plant arrangement to be delivered to a friend who lost her son on Saturday, even paid extra for quick delivery. Not only did it NOT deliver, they delayed it to Sunday, which "ok" not bad, but now I can't even track it and it's Monday and didn't deliver. Cannot call customer service as line goes dead/busy, and no one responds to customer service inquiry. I want my money back or a delivery ASAP.

I ordered flowers, chocolates and a balloon for my Mom for Mother's Day on Friday May 7th from JustFlowers.com. ORDER #**. They were supposed to be delivered on Saturday May 8th, ONE DAY BEFORE Mother's Day. No delivery was received on Saturday or Sunday. It's now Monday and there is still no delivery. I typed in flower delivery in Port Moody BC and their site came up. I didn't realize I was being charged USD until I was debited almost $300 from my account. When you email the company you get an auto response from FlowerDelivery.com. Not even the same website. They have no one answering their phones. They just send you to a recording. They do not respond to emails. My Mom still has not received her package and Mother's Day has already passed. Very disappointed.

Second time I have given this company a chance and second time they have completely dropped the ball. No delivery, no notification as to why, no explanation. 121.44$ for nothing. I suggest you never use this company because they won’t deliver.

I ordered Mother's Day Flowers from JustFlowers.com. I chose the arrangement, delivery date (pre-Mothers' Day), provided correct delivery information and my credit card number (for which they promptly charged). JustFlowers.com failed to delivered the flowers on the request date, and 2 days after the requested date, the flowers were still not delivered. I left messages for and sent emails to their customer service, and the only response I have received up to this date is a text message saying that the flowers would be "redelivered" after Mother's day.. This of course is impossible since they never delivered them in the first place.

My order number was ** - placed on 5/8 for delivery on 5/8. Delivery status online showed delivery was bumped to 5/9. It was never delivered. It ruined Mother's Day. Tried calling this company 100 million times - they are set up on an IVR that no matter what prompt you choose, it is always "leave a message". They do not respond to email. I have requested order cancellation. No confirmation of that, either. Wish I would have found this site BEFORE I trusted them with my business. Scam, scam, scam. Do not trust!

2 mother's day orders never delivered. Orders ** & **. AND DO NOT reply to this saying order ** was delivered yesterday at a certain time like I have seen on other posts.. I have front door cameras and can prove NOTHING was delivered. NO customer service AT ALL.. I will be filing a complaint with the BBB and FTC also.. Worst service I have ever experienced. NO I do not want mother's day flowers delivered after mother's day.. LIARS.

A bouquet of Mother’s Day flowers were ordered Friday for Mother’s Day on Sunday. We waited all day for the delivery that never came. My credit card was certainly charged though and yet I have no flowers to show for it. To say I am very disappointed would an understatement. I will never use this company again.

I was charged $120 for a bouquet that not only was guaranteed for delivery, but now seems to not exist!!! My money is gone but the flowers have yet to be seen. NEVER USE THIS COMPANY!!! You may still, but I promise you’ll regret it. Awful. Just awful.

We ordered flowers to be sent for Mothers day. We have confirmation email. We then started to receive, daily, emails that read... won't be delivered today... Not today either! Order number **. Refund fully and stop wasting our time.

Absolutely the worst company ever. Never order anything here, no customer service, did not deliver on time and took my money and ran away. Absolute terrible company. It cannot promise anything and stole my money basically.

Horrible company. Did not deliver as they claimed they would. Tried to contact, but no response. Ruined the day and did not have any response. Dealing with credit card company to get credit for no delivery. Do not use this company.

Cancel my Order #** - Customer service is horrible... I did not receive a confirmation email/receipt after placing my order. My order was supposed to be delivered today and I have yet to receive any email or update about the order. I have tried calling customer service multiple times and I was on hold the whole time. I left a message multiple times and still no response. Please cancel my order right away and refund me. My order number is #**.