JustFlowers.com Reviews

Ordered flowers in time for mother's day.. Today is May 17th and my mom still haven't received it. They won't answer as I keep being asked to leave a detailed message. I had to contact my credit card company to file a dispute. Unprofessional!!!

I ordered flowers for Mother’s Day and paid extra for a nice vase, the medium level flowers and extra in shipping to ensure delivery on Mother’s Day. Mother’s Day came and went and no flowers were delivered. I called the phone number but they don’t have anyone you can talk to. I would have used my confirmation number to track it but they never sent me an email confirmation so I had no number. I sent an email to the company and all they asked was my phone number and two week later, still have yet to respond. Flowers were eventually delivered but they were no where near the flowers I ordered and in some basic trash vase. Save your time, save your money, and don’t have a holiday ruined because this horrible company doesn’t have a sense in customer service whatsoever.

I placed an order on Saturday May 11 for delivery on Mother's Day May 12th to my Aunt who is very ill. Wanted to brighten her day. The money was taken out of my checking account immediately. However on Sunday afternoon I get text saying unable to deliver and it had been rescheduled for Monday. I immediately responded saying I wanted a credit to my account. I was told would credit for $10.00 which I accepted. That credit has yet to take place. On Monday I receive email and text stating still cannot deliver. At that point I asked for my order to be canceled and to immediately credit my account in full since NO service was provided and I asked for a reply back confirming the cancellation. ZERO reply now and my account still has not been credited.

This company is an absolute scam. I ordered flowers to be delivered the day before Mother’s Day and they never arrived. I submitted an inquiry as to why which I received no response to. I called several times before actually reaching a human being to talk to. I wanted to be refunded for the almost $100 that I spent on the flowers to be delivered BEFORE Mother’s Day and I was refused. One of the worst excuses for a company. They also lied about the flowers being delivered when they were not. Do not hand these scumbags a single cent.

Literally *DO NOT* order from them. Flowers were never delivered after stating they would be delivered the next day. I’ve been calling for over a week and emailing and still haven’t heard from anyone. I’m out $100 and I don’t see them refunding it. When they do answer the phone, they transfer me to customer service and no one answers.

DO NOT ORDER FROM THIS COMPANY!! On Mother's Day weekend, I placed an order on Saturday - for a Sunday delivery. Actually had to pay an extra fee. But it was "guaranteed." She didn't get the deliver until wednesday. 4 days late!! Never order from them. - A garbage $25 arrangement that cost me $100. Scam.

ABSOLUTE SCAM!!! DO NOT ORDER FROM JUSTFLOWERS. Placed 2 orders and paid for express shipping. Neither order has been received and are now 4 days late. Company is unresponsive to email. Finally got them on the phone and they won’t cancel order and issue a refund.

My mom got me some flowers from this site and no delivery has been received at all. It’s been 4 days since I was supposed to get them and nothing has arrived and I called the customer service and they say it’s out for delivery but when I check into it it keeps saying the next day will be delivered and it’s a scam and nothing happens. This website isn’t legitimate. We are very disappointed.

This company took my money and never delivered the flowers. They don't help you on the phone and they have zero customer service for customers ONLY if you are making a new order. DO NOT BUY FROM THIS COMPANY.

DO NOT USE THIS COMPANY! Just Flowers guaranteed my flower order would be delivered to my Mother for Mother’s Day. “I ordered in plenty of time” Yet, SIX days LATER and MULTIPLE calls to the company, and they STILL haven’t delivered my order! (Ordered on Friday morning, and it’s Thursday). Cancelling my order was almost impossible! It took more work to cancel than it did to purchase! Each time I spoke to someone, I was told the delivery would be “tomorrow”. On several of those calls, it was “dropped/hung up”, and I’d have to call back, and wait a minimum of 15 minutes on hold, until I got a representative. Another issue, I couldn’t access my order via my email. So I had to call. Worst experience I’ve ever had with ordering Flowers! DO NOT USE THIS COMPANY!

This company has not delivered my order which is now an entire 4 days past the delivery date - that was paid for (Mother's Day) - and not returned 2 emails I have sent to them. This is legitimate theft. Also their call service is awful as it just directs me to leave a message. If my emails can't be returned I have little faith my calls will. How frustrating that money I work so incredibly hard for is stolen by a company still promoting themselves as "guaranteed". Find someone else for this service. This company has zero care and, in my case, not above. Stealing my money and ignoring my attempts at communication.

I ordered for Mother's Day and it said on their site "Order in the next 4 hours for delivery on Mother's Day". I did it and regretted it after my charge went through. I printed the web page confirming my purchase and order number.... Thank goodness I did that because I was immediately charged but never received a confirmation email. When my Mom did not receive the flowers, I called but kept getting a message to call again. Their 24 hour service chat is inoperable. The "Inquiry Page" I filled out 5 times never got a response. I emailed them, still with no response and it is NOW Wednesday. My mother has received no flowers. I have filed for my VISA card to dispute the charge. Just avoid my situation and order from another company.

I ordered flowers for my Mother for Mother's Day. She didn't get them. I keep calling them with no answer. I keep emailing and I have not gotten a response. You can guarantee that they took out the money though. Over $100.00 and NO FLOWERS!!

This company SUCKS! I ordered Mother’s Day flowers for my wife and I got an email that they could not be delivered until a later date. So naturally I replied back to the email and requested for my order to be cancelled. Order number **. I then left a voicemail on their useless customer service line to also cancel the order. Well Monday evening the day after Mother’s Day the flowers were delivered. I received no reply to my email or phone message. So on Monday I again sent an email and left a voicemail and as of today still have not heard back from them. STAY AWAY from this company. Lesson learned to myself. I should have done my research.

Do not use this company!! Ordered flowers for Mother’s Day. Not only was the arrangement nowhere close to what was pictured, but the quality was also horrible! I understand substitutions may need to be made, but what was given was not of equal value. The florist they used was Harris Teeter, a grocery store and a base from like the Dollar Store. I could’ve gone to Harris teeter and made a better arrangement myself, but wanted a more professional look and definitely did not get it. With the cost of flowers and delivery it came out to about $90, and all they offered back was $20 which I accepted because it was better than nothing. Please I urge you to never use this company, they are scammers!!! This is what was ordered and what was received.

I ordered Mother's Day flowers on 5/11 and understood the chances of getting delivered on Mother's Day was low but the website indicated there was still time and made me chose a certain bouquet option that fit in that date criteria. I never received an email to confirm my order. I had to call and wait on hold for a very long time to get my order number to be told I had to go back to the website to check the status.

I paid $105 to have flowers delivered to my mother on Mother’s Day. Now it’s been 4 days past and they keep sending a message every day saying, "Willie, we apologize that we are unable to deliver your order #** to Shirley ** today and we have rescheduled it for tomorrow. We understand how important it is to show your loved-ones how important they are to you and we are truly sorry. Any questions please visit ** or check your email **. Can you imagine how my mother feels? Do not waste your time. They suck!!!

This is a complete waste of money and time! Total Disappointment!!! I should have read reviews before even considering ordering from this company. (Stick with 1-800-flowers.com)!!!! My order is now 4 days late and still no call back to settle this. I will write a review every day I do not hear from them! Order # **.

THE WORST online flower service I've ever experienced - and I purchase online everyday. Ordered a supreme Mother's Day bouquet to be delivered before 6pm on Mother's day. At 4:30pm on Mother's day I got a text saying that they apologize they could not deliver and will deliver the following day (Monday). At 4pm on Monday, I got a text saying that they apologize they could not deliver and will deliver the following day (Tuesday). I called immediately but was looped in a telephone circle with no actual person and no one to help. I simultaneously sent an online order inquiry via their website.

Wish I had visited this webpage before considering JustFlowers.com. Bouquet was never delivered. Product was updated as being delivered the next day, but never arrived. Customer service was absolutely horrid. For a $130 bouquet plus shipping they offered a $10 refund in hole. Do not purchase from this company. It’s time for them to shut down their operation.

Ordered flowers for Mother's day the day before, paid a decent amount of money for it and the order has not yet come in, it has been 3 days....I keep on getting text messages about that the company apologizes for the order being late but it still has not been delivered and I can not get in touch with anyone to at least cancel this whole thing. It has been very disappointing.

I ordered flowers for my mother-in-law to be delivered the day before Mother's Day (2024). I was charged $10 for shipping and $6 for handling. My mother-in- law and her husband are retired so they were home all day, the delivery person didn't even knock on the door, so her flowers sat out in the sun and wind for apparently multiple hours and they were all wilted and half destroyed. She called and said well, either they sat outside for many hours or they sent me dead flowers.

I ordered from Justflowers because they guaranteed same-day service. However, I gave a three day notice prior to when I wanted the flowers to be delivered. It was a Mother’s Day gift and wanted them delivered on Mother’s Day. It is now two days past the delivery date and I still keep getting Messages from them saying they were not able to deliver and do not give a reason why. I’m receiving daily Messages that say they will deliver “next available” delivery day, but does not give a date when that “Next available delivery day“ will be. My mother still has not received the flowers nor have I been credited the money back. I think this company is a scam.

I ordered $100 flowers for my MIL for Mother's Day, to be delivered 5/12. I received no email confirmation. It is now 5/14, no flowers have been delivered. I have received text messages saying order is delayed.

If I could give them no stars I would. I placed an order 4 days ago and keep getting text messages and emails apologizing for the delay and it will be the next day. I have made an online inquiry: NO RESPONSE & 2 phone calls leaving messages....NO RESPONSE. At this point it would be nice to get someone on the phone but NO, I guess that is too much. They really are scamming people by taking their money and not even being available to return emails, calls, or even have a person answering customer service calls. $130.00 on an arrangement. I will NEVER use this company again and wish like hell I had read reviews first. I have no idea what I was thinking, as I know better.

They don't even deserve a 1 star rating. I wanted to order flowers for mother's day, and this company popped up, if I ordered before 11, it would be delivered that day. It is Tuesday, and still not delivered. Order was over $100!! Trying to reach someone via the links provided on website and no response. The only way to get someone on phone is to select option for ordering, but they won't help you.

Updated on 05/17/2024: Justflowers didn’t include their email address in the first response to my complaint. Justflowers then corrected the post and I sent them receipt, what I ordered, what I got, and the confirmation of when they were SUPPOSED to deliver…NO RESPONSE. :(

Order # ** was Ordered last Wednesday for delivery on Friday before Mother's Day, as promised. The $88 was deducted from my account immediately. It is now Tuesday, and no flowers have been delivered. I receive a daily message saying it will be done tomorrow each time. Mother's Day is over, and you are lacking in customer support. I will never suggest anyone use your company. My following review will be on Facebook, and I hope many will read it. I want my money back. Where is it? It probably will be just like your flowers and never delivered back to me. I gave you a 1 star because there was no 0 stars. You earned a zero!!!!

Absolutely worst experience ever. Please JustFlowers.com don’t even bother replying to this post until you fix your processes, technology and systems. BUYER BEWARE. I ordered Mother’s Day flowers for my Mum. No email confirmation - luckily I took a screenshot of order screen. When I rang to get a refund I was told by the agent that she wasn’t authorized to give me a refund even though my bouquet was never even assigned to a florist. She said the best she could do was to give me a $10 discount and have the flowers delivered sometime after Mother’s Day; I said this was unacceptable they missed Mother’s Day and I wanted a refund. Agent then said she would get a manager who would call me back directly; well and two days later no calls and still no emails. Over an hour on hold now calling long distance from overseas. Absolutely infuriating… these muppets should be shut down for fraud.

I Do not recommend this company. I ordered flowers to be delivered the day after Mother's Day since there was no available florist available for Sunday delivery in my mother's area. Just Flowers still has not delivered any flowers and it's Tuesday. If you try to call Just Flowers, you will be put on hold and soon after your call will get DROPPED!!!

I will definitely never use Just Flowers ever again. Hope others learn from my mistake. Mother's Day flower order accepted and confirmed, but never delivered. Order canceled without consent after I requested delivery confirmation by email. Delivery Confirmation by phone unavailable due to high holiday call volume.

This is the first time trying to order flowers from JustFlowers.com and will be the last time. They never delivered the flowers on the day they first said, then we got an email stating they would be delivered the next day and still nothing, then a 3rd email stating they would be delivered on the next day again and still nothing. I understand Mother's Day is busy, but surely they could have been delivered by 5/12/24 or 5/13/24. My daughter lives in a small town so they can't be THAT busy for deliveries there. You have very poor customer service. Saying you will help 24/7 is a joke. You can't get to speak to anyone. Website is also not good on checking on an order.

I ordered flowers for mother's day. They were supposed to be delivered on May 11, 2024. My mother is very important to me and I live 1400 miles away from her. She is in New Hampshire and I live in Saint Louis Missouri. I keep getting text messages that they were unable to deliver and how sorry they are but they just keep rescheduling for the next day. Now they say tomorrow is the day they're going to deliver. I am fed up. Never again.

Order No. **. I rarely ever write a review. I am writing to warn every consumer of this scam of a company. I spent over $100 to order my mother flowers for Mother's Day, to be delivered on Saturday. The flowers did not arrive on Saturday. On Sunday, they did not arrive, but this scam company had the audacity to send me two emails saying the flowers were delivered. They were not. It is a lie. And when I emailed them for a third time to explain that they were never delivered, and to request a refund, they ignored me. Not to mention, when I contacted their customer service line, they stated that they were too busy dealing with other calls and could not help me. Let me be clear: this is a scam and if you doubt that, read the other reviews. The company should be shut down and its executives charged with criminal fraud.

This company is ridiculously scamming people. They say on their site same day delivery but no... it's been 2 days late since the initial delivery was supposed to be. This was by far the worst first time and now last time I'm ordering. I canceled the order and want to get a refund.

Updated on 05/14/2024: I have been trying to reach out to the company all day and no response. I post a review on here and get a response almost immediately. Pretty poor customer service but I guess if you can't do what you are paid for, then I guess damage control gets ramped up. I have spent 175 dollars and no response, a could not deliver today note twice, and still not a peep from the company email. I have always used 1800FLOWERS and will be going back to there. I would have given this lame company 0 stars but it was not an option. I will be disputing this through my credit card company. Thanks for being a great company.

Ordered flowers to be delivered to my mother-in-law For Mother's Day. Called earlier this morning and was told they were a day behind And they would be delivered today.. Here it is 8 PM that same night and no flowers. Cannot get anybody to answer the phone. Going to call my bank and dispute the charge In the morning.

Did not delivery same day as advertised, and did not deliver the next day either. Called in to cancel and went to voicemail after being on hold for awhile. Tried again, same result. Tried to go through their website, the password they sent me did not work. Called the number to order and someone answers quickly, however she said she couldn't help as that was to order only. Called a different number and did talk to someone who said I couldn't cancel and proceeded to offer me a $5 gift card which I declined. She then transferred me to another extension who she said could help me with the cancellation. Was placed on hold, then was disconnected. Tried one last time and went to voicemail again. I don't typically write reviews, but this company is so bad that no one should use them. Find better options!!

If I could leave a 0 I would.. The website says GUARANTEED DELIVERY on date scheduled. These flowers were delivered a day late & DON'T look anything like the photo.. WHAT IN THE HELL WAS RECEIVED? These don't look remotely the same! What I received was worth 30$ not 70$ plus shipping of 30$.. DON'T ORDER from this company! Save your money! They don't pick up the phone, call you back or email you back!!

Don’t order from here. I placed a rush order for mother’s day and paid extra for shipping. The order never arrived. I called customer service and they never picked up the phone. Now I have to dispute as fraud to my bank since they’re not responding and never delivered the flowers.

Worst experience ordering flowers I have ever had. Their website advertises “on time delivery” but that couldn’t be further from the truth. This was the first Mother’s Day since my sister had passed away. My mom was already having a rough time and I live out of state and have a pregnant wife at home so I could not be there. I went with Justflowers because they advertised on time delivery and it was very important they got there for Mother’s Day. Not only did they not get there in time (they STILL haven’t got there yet and Mother’s Day was yesterday) I can’t even get a hold of anyone to see what is going on. It just takes me to some automated messaging system. Definitely never use Justflowers.com.

Ordered flowers for my mom who lives in Tenn. Was told that the order was going to be delivered on mother's day then was told the following business day which would be today 5/13. Every time I attempted to call and get someone on the phone after a while it just makes you leave a voicemail. Then when I got someone I was hung up on because I asked for someone else to talk to. I emailed back the confirmation email. The “customer service” number no matter what option you choose only lets you leave a voicemail. Now on 5/13 I received an email stating “we're sorry it could not be delivered. It would be delivered the next business day.” How do you have customer service that doesn't pick up the phone but answers emails and voicemails. I expect a full refund.

Flowers I ordered last week for same day delivery still have not been delivered. Every day they say the flowers will be delivered the following day and when the following day arrives they do it all over again. They have done this 4 times already! And not one of these messages offer a discount or anything else for all of this aggravation. You’d think they would so they don’t lose customers. Unfortunately that ship has sailed and I am way beyond a discount or anything else to keep me as a customer. Their lack of customer service and my negative review is obviously not a concern and will not affect their bottom line but I can promise you I will take every opportunity I can to share my experience with the public.

Ordered flowers for my wife and mother for Mother’s Day and they never came, I never received any email confirmation, so I’ve been calling for the last two days along with emails and private messages with no response! They took my money and never sent flowers!

I’ve never felt so frustrated with a company. I can’t get a status on my order. I call the customer service number and after staying on hold for a period of time, the system gives you more options that require you to leave a message. I spent $184.00 not knowing if my flowers have been delivered.

I placed an order on Saturday for same day delivery and paid $20 for delivery. I then received a text saying they couldn't be delivered on Saturday and would be sent on Sunday. Same game on Sunday. I got a text saying the flowers couldn't be sent until Monday. I have called repeatedly and you cannot get a live person, even their line for placing a new order sends you to a voicemail. I have left messages and emails and no one answers. This place is a scam!

Do Not Purchase from this company. I ordered a Lovely set of flowers for my Mother for mother's day. Wanted them ordered for the date before mother's day, to avoid running into issues with back ups and delays. After ordering and waiting the following day to hear from my mother about the flowers, I never got the call. Instead I got a notification about a delay and rescheduled for the following day. It happened again, and again. My mother never got the flowers I ordered as it was Near $100. Now I am just waiting for a refund and talking about they have to contact a florist in order to process my refund. Absolutely Ridiculous. Never going to use them ever again. Would Never recommend this company to anyone.

Never ever order from this site. Didn’t send my order on Mother's Day. Called around mid day and they assured me the flowers would arrive that day. Now they have bumped it back at least 2 days later. Then called. They sent me to voicemail and never returned my voicemail. Then sent an email…. CRICKETS. These people should be ashamed of themselves charging $22 for shipping and handling and not shipping in time when the gift is labeled ‘Mother's Day Basket’.

This company is a total scam. They fraudulently say they can deliver same day flowers. I ordered flowers three days ago and keep getting emails saying they won't arrive today. They promised delivery for Mother's Day, Sunday. It is now Tuesday. A company should not be able to advertise a service they do not provide. It's straight up fraud. There are many reviews stating this online, google should be held responsible for placing them first or second on their search engine.

Absolutely horrible customer service. I’ve emailed and called their 1800 number and never got to talk to an actual human. I paid for Sunday delivery, I received an email and text saying they couldn’t deliver that day (got this info late at night) and it would be delivered the next day. My order has yet to be delivered and I have not been contacted about my delivery. Very upsetting, horrible “business”.

This is the absolute worst company to order flowers from. They used to be dependable sending nice arrangements on time. The past three orders have been disasters. Either the flowers were dead, the arrangement was not what I ordered or it was many days late. I will never use this service again and would not recommend you do either. Also their customer service is horrific to boot. So not only is the service/product terrible, their process to attempt to rectify it is even worse. Stay away...

Reviews are consistent of the business and it’s unfortunate that I made my purchase before I read such reviews and had my own experience. I placed my order On Friday the 10th of May for delivery Saturday the 11th (order number **). This date was available on their websites calendar and the website states they are “flower delivery experts” with “on time delivery”. I wanted to ensure flowers got to the recipient for Mother’s Day and so would have rather been early then on time. On Saturday I got a text sorry they couldn’t deliver and it will be delivered tomorrow. So I called. Couldn’t get in touch with anyone and left a message. BTW there is only two options for a complaint type on their website as another reviewer also mentioned. Very convenient but I figure…okay at least it will get there on Mother’s Day. Welp, Sunday rolls around and got another text saying the same thing and they scheduled for next day delivery.

I ordered flowers to be delivered on Mother's Day. Pay extra and I get an email on Sunday stating they can't deliver Sunday but will be delivered on Monday. Monday afternoon I get an email saying same thing just they now will be delivered on Tuesday. Customer Service was no help. Stay away from them at all cost. You would be better delivering the flowers yourself.

I am disappointed and sad with my experience with this company. The lack of communication is really astounding, and I would recommend that anyone interested in utilizing this company just go directly through a local florist of wherever you are trying to send flowers. This company is clearly a third party go between for local floral companies, and they are at the mercy of whatever those local companies are able to do as far as logistics and scheduling--and that part I understand and will even allow some grace on. However, the lack of communication, and the lack of being able to speak to an actual human about anything is what I am really disappointed about.

I was trying to send my mom some roses for Mother’s Day. I live in Indiana and she’s in Florida. I looked up best floral shop in her town and this place popped up. I definitely should have read the reviews but I thought what could go wrong with a flower delivery. Plus they had same day service. So I ordered roses and a balloon to be delivered Saturday. Then get an email saying it would be Sunday. Then another one saying next business day. They still haven’t been delivered so I canceled. I couldn’t even talk to someone thru customer service. So my mom didn’t get anything on Mother’s Day. Thanks JustFlowers for the poor service.

Caution. This company is a fraud. Do not order from them. My mother's day flowers were never delivered. There's no legitimate path to contact them..They need to be stoped and held accountable. How can these people get away with this.

DO NOT USE THIS COMPANY. If I could leave a 0 rating, I would. Ordered same day delivery and after they charged me ($102), they were unable to deliver and it was pushed to Sunday, Mother's Day. Well, they were unable to deliver on the rescheduled day as well and it was pushed to Monday the day after Mother's Day. I tried to call customer service for hours and never spoke with a person. All teleprompt choices go to leave a voicemail and no one returns calls. I also emailed them and no response. I ended up cancelling the order as my mom's special day was ruined. Hopefully their refund is quicker than their delivery, but I'll probably dispute with my CC company as well.

I was very disappointed in Just Flowers. I ordered a Mother's Day bouquet for my best friend who lost her tiny baby boy. I wanted to send her flowers in his name. I placed my order on Thursday and got a delivery scheduled for Friday. I paid almost $100. Next day I get this text “We apologize that we are unable to deliver your order #…. to.... today and we have rescheduled it for tomorrow. We understand how important it is to show your loved ones how important they are to you and we are truly sorry….”

This is a terrible business. No email confirmation about the purchase, no same-day delivery as advertised. No communication with anyone about the delivery as they don’t answer or call back. They shouldn’t be in business. The company is a scam.

Ordered flowers for someone. Money was taken from my account, but I wasn't emailed a receipt, and the flowers weren't delivered on the day they said they would be. Customer service is just a number where you leave a voice message. At this point, I'm waiting to see if the flowers are delivered at all or whether it is a scam.

Funds were refunded without issue. Very disappointed with the experience but appreciate the refund without any hassles.

I have never left a negative comment on a site before but this is just so unacceptable I had to. I ordered my mother a beautiful array of flowers as seen in the picture, they even upsold me for "bigger and more flowers for an extra $20". They do tell you that they may need to swap flowers due to demand but in this case all they sent were 12 roses. My total charge was $130, this is no way the equivalent fower bouquet to what I ordered cost wise. You can literally get 12 roses cheaper on their own website than the 130 they charged me for these. Worst online purchase I've ever made. First and last time getting scammed by this company. Absolutely ruined the joy of the moment.

HORRIBLE. I would give a 0 star review if I could. They didn't send a confirmation email so I didn't have an order number. I have tried calling and no answer. I have emailed and no answer. I am not able to get in contact with ANYBODY to get a refund. This is such a scam - do NOT order from here.

Placed order on may 11 to be delivered the same day, received email that they were unable and would the next day mother's day. Again the same thing. Will never recommend, and will go to federal trade if I don't receive my refund. Beware of this company, glad it wasn't for a funeral.

I would give 0 stars if I could. I ordered flowers for my 70-year-old mother for Mother's Day and paid extra to have them delivered on Mother's Day. Total was $120. Then ON Mother's Day I got a text and an email from justflowers.com stating that they cannot deliver the flowers today after all. I tried calling them multiple times, as well as emailing them, and contacting them via their website. The closest I got to a resolution was a person who told me that they can only help me with placing a new order, and told me to call a different line for customer service. Wouldn't you know, when I called that different line it was the same nonsense. I will be disputing my credit card charge for this order. This is extremely unacceptable and I URGE YOU NOT TO GIVE THEM YOUR BUSINESS.

Justflowers.com has failed to deliver. They have taken my money and left no order number or email. Their phone service seems legit, however you will never reach anyone and the order input will not actually work. I cancelled the credit card I used and the bank will likely help me with a refund. Please avoid this problem. Use a reputable florist.

I would like to give JustFlowers.com zero stars. My Mother's Day order was supposed to arrive yesterday and was sent a text to tell me they would arrive today. And I get another text today now saying they will deliver them tomorrow. And they do not returns phone calls or reply to emails. What is the point of Mother's Day Flowers arriving after Mother's Day? Terrible service and no customer support whatsoever. Do not order from them or you will be sorry.

This is the worst place I have ever dealt with in ordering. They did not deliver when I requested 2 days after I ordered them then they just changed the date three times with no call, no email, no anything except a text that, "Hey, we changed the date to deliver." They are a scam company and should not be in business. Use 1800flowers.com. They will get the flowers there for you on time and when you requested. I wish I could give a negative 50 stars. That is what they deserve.

TERRIBLE. TERRIBLE. TERRIBLE. I ordered flowers for my mother to be delivered on Sat. before Mothers Day, my order has been postponed TWICE and the text / email arrives mid afternoon when I can't make an order with someone else. Their customer service consists of a machine recording and NO ONE answers, even when you stay online for 15-20min and then at last there is one last message and the call drops. TOTAL SCAM. I have requested to have my order cancelled and have yet to receive the refund.

I placed an order for my mother in law for Mother’s Day. I just received an email advising it was unable to be delivered and will be delivered the next available day. I paid $25 for shipping & handling for it to not be delivered on the selected date? Why advertise to others same day delivery, if you can’t even get other orders delivered first? No explanation as to why or when? Today is Mother’s Day, not “the next available day” What does that even mean? I called, then someone answers cutting out, sounding like a robot and goes completely silent. Call 2 more times, wait each time and after waiting the only option is to leave a voicemail.

I just canceled my order that was supposed to be delivered yesterday and today they still don't make the delivery, emailed them and no answer, called and only computers, the worst service in my life. Incredible.

This is a major league scam. They ensure they pop up first or close to first in most major markets in online searches for florist. They gather and almost certainly sell your information, rarely deliver your flowers and retain most payments as only a percentage of people ordering online bother to chase their payments. Such a gift. They have been reported to almost every state Attorney General law enforcement across the country. I have reported them. Total fraud.

If you want to your flowers a day late or just end up cancelling, Just Flowers is for you. Customer service is either abysmal or non existent. Out of 3 orders to the same address only one showed up and a part of the arrangement was dangling off the side.

I ordered flowers for my mother for Mother's Day 2.5 weeks in advance because we live in different countries. I got an email on the day of delivery telling me they couldn't deliver the flowers that day at 330 in the afternoon, which is well before their ending time of 9pm, and it was being rescheduled to today. I spent hours trying to call their customer service line, getting nothing but a voicemail. So, I left a voicemail and sent an email to their support email. Again, today I got the same email, and I went through the whole process again.

Ordered flowers for Mother's Day well in advance and to be delivered the Friday before. Despite their "guarantee" to be there by Mother's Day they have twice pushed back the delivery date until after the holiday. As I'm not seeing my mom for the holiday this was my way of showing her I was thinking of her. So very disappointed!

Do not give these sharks your info. It is near impossible to get rid of the continuous email bombardment. I have been struggling to get off the mail list for many years. You will be sorry! I am willing to pay to be rid of these scammers.

This company is scammers who take your money and don't deliver or misrepresent the services on their website. Do not order from them. Report them on all platforms, if possible. They should be shut down for good.

My boss’s mother passed away on Friday the 26th. Early Saturday the 27th, funeral arrangements were posted showing a visitation for Saturday evening and Sunday afternoon. I placed an online order with JustFlowers.com Saturday morning. They called 20 minutes later, saying that there was a minimum charge for the delivery, and needed $27 more… I agreed. I went to the visitation that Saturday evening, and purposely looked for the plant that I ordered, but wasn’t there. This is a small funeral home in a small town, and this was the only funeral being held that weekend.

I ordered flowers for my Mother's birthday 4 days prior to her Birthday. I scheduled it to be delivered by 1pm on her birthday. Repeatedly contacted JustFlowers.com after no delivery at scheduled time which was paid express delivery. By 645 pm I received an email with delivery confirmation. Great right? Except no delivery still. My Mother's last 54 birthdays she spent with my Father. Unfortunately he passed away suddenly last month. It has been hard for her. I wanted this special for her. Don’t ever count on JustFlowers. They don’t care about the consumer. The rating they have would be worse if you could do no stars. Pitiful company. DO NOT USE THIS COMPANY.

My experience was less than pleasant. I ordered a beautiful bouquet that was a same day delivery. It did not arrive until 7:00ish pm the next day. It was nowhere near as full & beautiful as what was pictured online. Very poor quality. There are so many other choices for floral service. I will never use this company again!!

I should have looked at the reviews before placing an order. It's after 5pm on 3/30, I placed my order at 2:30am which said it was same day delivery, has yet to be delivered. After reading all the reviews of not delivering same day as expected, I'm afraid this is likely for my order as well.

This is the worst company to order flowers from. We ordered 2 times and both time they never delivered the flowers. Then they didn’t want to give us the refund until they contacted the flower shop knowing we didn’t receive them. NEVER ORDER FROM THEM!!!! Ever!!!

I placed an order for Calla Lilies for a funeral. They called me six hours later and told me my arrangement was not available and did they have my permission to substitute 8 white roses. I told them no and to cancel my order and apply a refund. They told me no that they would look to find another florist the next morning and would call me if they found one. They made me believe the order would be cancelled if they couldn’t find the Calla Lillies. Since they didn’t call, I assumed the order was cancelled because they wouldn’t know what to substitute. Today they called me at 4:00 in the afternoon and said Calla Lillies are out of season. I said I wanted to cancel my order and they said all they could do was give me a $15 credit and send another arrangement.

Updated on 03/03/2024: Did receive a call from a rep named Teresa who resolved nothing, requested a call back and after doing so, was put on hold, going thru two people and I finally hung up. I did get another VM from this person requesting yet another callback, but decided, I'd already wasted enough energy on this. It's obvious that JustFlowers.com's customer satisfaction is not high on their priority list. If the florist they use is inferior, unable to complete the delivery on time and/or delivers it in a damaged condition and you make the mistake of accepting it, you're on your own. I'll certainly be looking elsewhere for ordering on future special occasions.

Horrible customer service! Orders flowers online for Valentine’s Day. Ordered Love creation off their site. Only showed roses and greenery in the pictures online. Very simple message in the card, "Love JLF." They sent the wrong flowers! The arrangement was mostly daisies. Very few roses and I paid additional $20 to upgrade the amount of flowers in the arrangement! Plus they got the card wrong and looked like a first grader wrote it. It said, "Love JLS!" Who is this person?! Like you can’t even get 7 letters correct!! Emailed customer service. Originally didn’t want to refund anything then it went to $5 then $10 then $15 then $20. I kept arguing with the customer service manager on and off the phone four times and finally she said, "All I’m giving you is $30." I said, "Ok. Refund that because the most that arrangement was worth is $85. Go ahead. I’ll leave a review for you and your business."

Consider this a cautionary tale for anyone considering Just Flowers for their floral needs. I'm utterly dismayed by the abysmal service I received when ordering a funeral arrangement from them. Despite assurances, the flowers arrived late and looked nothing like the $250 arrangement I ordered. Adding insult to injury, the accompanying note was replaced with a cheap envelope stating a "greeting card shortage," containing a folded piece of printer paper.

Like you, I’ve experienced poor service and unknowingly purchased cheap products before, but JustFlowers.com is hands down the worst company I have ever done business with. I ordered flowers to be delivered on Valentine’s Day. On that day, I never received my order but I did receive an email saying they were late and would be delivered the following day. Wild and unprofessional but fine.

I have seen a lot of bad reviews on here followed by JustFlowers replying that they didn't do anything wrong so I'll try to be careful justifying my terrible experience. I ordered flowers for Valentines day hoping they would arrive on Valentines day. They did not. I understand things get busy, but I live in a location where I know that there are many local florists and in years past other companies were able to accommodate the delivery date.

I placed a order on October 8th for delivery on Valentine's day. Valentines day came and went and no delivery. After trying to verify where my delivery through the site recommendation text messaging service (only to get a reply to say they are experiencing unusual high messaging volume). No customer service availability, (after holding for 20 mins the system will direct you to voicemail). Additionally the online inquiry also did not generate any help. On the day after valentines day I proceeded multiple times to get customer service online, again, of course no response. The flowers finally were delivered around 3:50 pm the day after valentines day. Which defeats the entire purpose of getting flowers on valentines day.

Absolutely worst experience. Was supposed to be same day delivery but was not delivered same day. No communication on delay or status. However, they charged my card and added their $30 dollar fee immediately. Awful Customer service line. Unreliable!!!!

Deliver never arrived on the day it was supposed to. The website to inquire the status for the order has a couple inquires options convenient for them and not for the customer. Customer service is a recording and not a live representative and keeps you on the line for a long time and then refers you to their inquire website. Do not use this company. My orders were ** and **.

I ordered flowers yesterday morning at 5:30 in the morning, they were to be delivered 26 miles away by end of day… They were not delivered. I have left 16 voice messages, 10 or 12 text messages, and no one ever replies or responds now the day after Valentine's Day. They still haven't been delivered. I am going into my social media for the over 3000 people, close friends that I have, and going to let everybody know "Do not use this company".

It's the evening of Valentine's Day and I've been on hold (after being on hold and being disconnected 25 minutes later) with Justflowers.com. I ordered a simple dozen roses last night to be delivered today. (Cost: $130) They didn't arrive. All I want is a refund and to regain the respect of my wife, who realizes that this company has a low regard for customer satisfaction and repeat purchases. We'll probably receive the flowers a day (or more?) late, defeating the purpose of ordering for Valentine's Day!

Never again will I ever order from this company or refer anyone. Customer service or lack thereof is nonexistent. They pitch the idea of same day delivery, but that is a lie. If the order cannot be delivered the same day, the least the company should do is call you and tell you the reason. Not send you a text message, the order will not be delivered today. They are definitely an empty promise company. I guarantee they will reply to this review asap, but will not give you a refund.

I went to their website in the morning of Valentine's Day this year and it showed "Today Delivery." I placed the order, my card was charged $115 and they never delivered. Throughout the day I tried calling couldn't get through. The recording would say "text us for faster service." I texted many times only to get a "try back later" reply. I tried to email, no response. If they couldn't handle the order volume the day of then they shouldn't have taken the orders. I noticed other sites would not accept orders for today's delivery. They should have done the same.

I Ricky ** placed an order for a bouquet of roses this morning February 14th 2024. On the site, it said that the flowers would be delivered today. I got no email with the confirmation so I decided to call them and they told me that the lines were busy and I couldn't get through. So I decided to cancel my order because I was promised that my flowers will be delivered today. That's what it said on their website and when I call no one responded to me all day. I placed the only around 9:00 this morning. I called around about 3:00 and she said it hadn't even find a florist in my area which I live in Charlotte, North Carolina and there is a bunch of florists in this area. They didn't even have my bouquet of roses ready so I decided to cancel my order. She was assisting that they can reschedule my order so I said no. I just want my refund so I was told that my my refund won't be back until 1 to 4 days.

Updated on 02/14/2024: I wrote a review yesterday (attaching the receipt) explaining JustFlowers.com failed to deliver an order of flowers on 2/12, failed to re-deliver on 2/13 and Customer Service was 100% unhelpful and difficult to reach. This morning, the company posted a public response asserting that the flowers were delivered -- conspicuously absent was any evidence (picture, receipt, etc.) supporting this contention. I assure you, JustFlowers.Com took payment but never delivered the flowers. Not only are they unreliable ... when a customer complains, they accuse the customer of lying. Nice trick! Good luck with your business for now, JustFlowers.com ... you won't last long with a reputation like this.

I have unsubscribed from this company's email list at least 5 times now. This company is clearly terrible and refuses to unsubscribe my email. After reading other reviews and seeing their awful rating, it makes since. Too bad they can't be shut down.

They accepted my order and delivery time which they were offering on their site. I did not request special delivery day or time. They missed the delivery day completely with no notification until next day and offered only 15 credit on $110 order that included ~$30 in fees. Never, ever again. Terrible customer service.

Ordered a bouquet for the next day delivery. It was the birthday event. I had requested early morning delivery. The bouquet was not delivered till evening. They didn’t communicate if there was any issue. After calling them they said we can’t deliver it today. We will deliver tomorrow. The customer service representative was reluctant to cancel the order. After a while I spoke to the manager and got the order cancelled. Very unprofessional. If they would have let me know the problem I could have used any other company. Will never use Just Flowers ever again.

Should be a zero. I order flowers for a friend’s funeral who had been battling cancer for 2 years two days prior to the funeral. I received a call the day before the service saying they would be substituting some of the flowers but it would be delivered on time. Today the day of the service suddenly they can’t do the order. Worst experience ever. Heartbreaking. I understand why there are bad reviews for this company now. Then they wanted to offer me a coupon for less than the cost of the order. Ridiculous. They said I’ll get a full refund but we’ll see. At this point they are unreliable. Not recommended. Call the local florist directly for better service.

My father in-law passed away unexpectedly, right before Christmas. It has been traumatic for our entire family as we were very close. I live in CT and when I put in 1800flowers and hit the call button it automatically connects you to JustFlowers.com. Weird right??.. Anyways I go through this very very detailed order. It was a big order. 3 huge standing sprays, a large cross, a casket piece. All that were upgraded to their premium product. All in all the order was around 1300/1400. A couple HOURS before the flowers were to be delivered they told us that "local florists " were unable to do the order!! We contacted a local florist that is able to get this done. Thank God. Now we are going to play a waiting game I'm sure for the money to be refunded. I'm just going to dispute it with my credit card company!!

I purchased oranges roses in an orange vase for my supervisor and after all the charges added on it was 95 dollars. The flowers sent were pathetic and NOTHING like I ordered. They were cheap. The only thing they got right was the vase color. When I wrote I was unhappy with the flowers, they blew up my phone with calls every day for about a week. However, they didn’t want to rectify the situation. They offered me 10 dollars back and I told them to keep it, offensive offer and so tired of dealing with them.

I ordered an arrangement to deliver the next day. The next day got an email after 6 pm saying the delivery was delayed and they would try again the next day. So two days after I ordered, ok fine. At 4 pm on the second day, I got an email asking me to call or email them to authorize an additional charge on my credit because "the florist required an extra fee ($55) for delivery". NOPE. I called and they offered a $15 credit or I could put the delivery on hold until the next time I needed flowers. No thanks. I just canceled the order at that point. The customer service rep didn't care a bit, she actually cut me off mid-sentence and put me on hold to process the refund. So a $49 arrangement turned into a $110 order.

Ordered a flower delivery, a few days later I had to call and ask why they weren't delivered. They assured me it would be delivered the next day. The person I was sending them to felt better before flowers were even delivered. There's a reason this company has a 1-star review out of 1000+ reviews.

If I could leave zero stars I would!!! I placed an order for flowers to be delivered on a Friday. Later that day I received an email saying it will be delayed to the next available day. Flowers were not delivered on Saturday or Sunday, so I believe that they would get there on Monday. I called and spoke to a lady on Monday and she promised that would be delivered by 6pm. After 6pm the flowers never arrived and the recipient was home all day. So I have now contacted the company about getting my refund and I just keep getting told that they need to get a hold of the shop to see what happened, but they are unable to just get a hold of the shop and tell me I have to please wait. I would rather not spend time leaving bad reviews but it’s been 5 days, the flowers were not delivered and I’m still waiting to hear about my refund.

I ordered my wife an arrangement of Purple Roses for our anniversary. The order was a week and a half prior to delivery. They substituted some random purple flowers for purple roses!! Then after I complained they offered a $10 coupon for my next purchase. I will never order from them again!!! Tracy

Please read the reviews on this company before you use them. I wish I had. Horrible service and their attitude about their mess ups are so nonchalant. Ordered from this company for a small bouquet that costs $103, paid extra to have it delivered before 1pm. Delivery never happened and had I NOT CALLED THEM to find out what the delay was they don't even call to let you know. Spoke with someone and they said it be delivered by 6pm. Never delivered THEN I received a call about a $7, yes you're reading that right. A $7 refund for their mess up and they'd deliver the next day, I was trying to do something special for my sister who really need a lift me up on THAT DAY and they ruined it.

I ordered a bouquet for my niece. It arrived on time, but was nothing close to what I had ordered. When I called JustFlowers.com they were less than helpful, saying they switched to more expensive flowers (not true). The arrangement was not pretty, not clean and it looked like a 4 year old had written the card. After many calls (2 to 3 a day) back from the company, to the point of harassment, they refused anything more than offering me $20 back. Unacceptable. This is a bait and switch company, do not use them.

DO NOT ORDER FLOWERS FROM THIS SITE!! I ordered flowers for my wife two days before our wedding anniversary. On the day of our anniversary, I received a notice from the company that they were unable to deliver that day and they asked for an additional day. I was not happy, obviously, but what was I going to do? I relented and secured a promise they would be delivered the following day. By that time, I was home from my business trip. I then received another notice that they were not able to deliver on that day and was asked, again, for an additional day. I called the company and cancelled the order. The level of incompetence is astounding.

I placed an order to be delivered on a specific day and then get notification they can't deliver it. They told me they can't guarantee when they will be delivered. I asked for the order to be canceled and she said she'd refund 7 dollars out of the 110 paid. Then said she could apply 10 to some other company gift card. This is worst and fraudulent company. They never fulfilled the order. Won't refund my money.

Placed a order on July 21st I paid $60 for the plant, express delivery 4.99, a handling fee of 5.99 and a shipping fee that I was told absolutely nothing about of 25.99 nor was it anywhere on the website that I would be charged an extra $25.99. What was sent was a crap Poor Pitiful Peace Lily that came nowhere even close to what I had ordered. It did not get to the to the visitation on Friday as it should have for the express delivery which was extra then Saturday morning they called me and said they needed an extra $20 because the place they ordered it from could not deliver it and I had to pay the new florist an extra $20.

I ordered a specific flower arrangement & mylar balloon for my wife's & my 27th anniversary, which arrived on time. Got home, what we received was not remotely what was ordered, & no Mballoon. Contacted customer service, the CSR told me they would only refund $10 of my $114.45 spent since the flowers were already delivered. I felt as this was a surprise for my wife, she wouldn’t have known what was being delivered so did NOT refuse the delivery as incorrect. I said $10 was not ok & asked for a manager. A manager called & offered a $25 refund, I said no, the manager said they would have to contact the florist the next day.

We had a friend whose mom died this past Monday. I ordered a spray at 6:00AM Tuesday and paid for it to be delivered on Wednesday before 2:00PM. At 2:30PM, I called to verify that the order would make it on time and was told it was in order and being processed. At 4:30PM that same day, I received a phone call letting me know that I needed to pay an additional $30.00 in order to have it delivered. I asked them why they waited 10 hours to let me know, making it too late to order from another florist. The customer service rep was rude and dismissive. I paid the $30.00, since I had no other option at that late hour. A shady operation.... we'll see if it gets delivered on time today. I am skeptical.

Very disappointed!! The order delivery did not even resemble the ordered arrangement and they brushed it off as their right to substitute with various credit offers of $9-25 after many conversations. They accepted no responsibility for the vendor attitude or decisions, so basically you get whatever is available and not the pictured arrangements on the site.

They didn't show up. They were a now show. They are flaky. They are unreliable. They didn't show up. They were a no show. They are flaky and unreliable. Do not use this company or they will disappoint you.

After ordering funeral flowers at 3:00am I realized I was given the wrong delivery address. I panicked & immediately sent an email to Just Flowers. At 7:00am they called me and corrected the delivery address. They even double checked with the funeral home for the time of the funeral. They had a beautiful arrangement delivered that morning before the services started. They were the only florist I could find that would even deliver to a very small town on an Indian Reservation. I am so grateful in the way they corrected my error and with their professionalism and caring. I can’t say enough good things about their customer service and their quality of product.

JustFlowers.com is a shoddy, unprofessional between-man service between you and your florist. I ordered flowers from them for Mother's Day on May 13, 2023 actually by accident as I couldn't locate the local florist's website. I was pleased when they said the order would be there on Mother's Day as I knew I was ordering last minute and my mom lives rural. Sunday, Monday, Tuesday, and Wednesday each ended with no flowers but a text EACH DAY saying the flowers would be delivered the next day. I tried to be understanding because my mom lives in a very rural area but by day 4 I was fed up.

After reading the reviews on Just Flowers I decided to use them. What a disappointment! The flowers look nothing like the picture on the website. Looks cheap! Customer service was absolutely no help at all, even after showing them the pictures.

I order flowers from them and they said they could deliver them on May 26, 2023. Then I got a call from them saying they couldn't deliver them that day, and would deliver them on Saturday May 27, 2023. Then I got a call from them saying they couldn't deliver today that they will be delivered Sunday 28,2023. They already took the money out of my bank account! The woman that called me couldn't speak English very good! I couldn't hardy understand what she was saying! Never will I order from them again

Where to start: Order flower for Mother's day on Friday. The company confirmed that it was going to delivered the flowers by Saturday. To our surprise no delivery Saturday, Sunday or Monday - but Tuesday late evening with dry flowers - which were refused. During all this event, tried to contact the company but no response, only bots and recording. Even got played by a SMS bot. Ended up in starting a claim with the credit card company and then I got company calls to see what had happened. Last call received was they were trying to charge a fee, which is nowhere mentioned on the confirmation email they sent for the order. Refused to pay and waiting for claim to be resolved with my credit card company. Long story short, not recommended. Calls received were from a call center and the managers that I spoke with did not help at all.

Just Flowers is a group of thieves plain and simple. I ordered flowers and they were never delivered. When I confronted them about what happened and asked for a refund, they just gave me the runaround just passing me off from person to person with no one owning up. Working with my lawyer to file a claim. Absolutely unacceptable!

After speaking to a manager at JustFlowers in which I got nothing resolved, only excuses and an offer to refund $15 on a $104 order, I went to talk to the owner of the local florist that fulfilled the order. After reviewing the order he received from JustFlowers, I could see the reasons why my wife didn't received the Mother's Day flowers I ordered for her. First, the wrong item code was sent by JustFlowers. Flowers received didn't resemble the wrong item code either. Secondly, the order description to the florist was incorrect and inadequate. It only stated "2962 - Yellow, blue, and white flowers in a vase." No mention of Red flowers which was the prominent color of the arrangement I ordered. No mention of the type of flowers or the number of each type of flower.

Order placed 05/13. I placed over ten calls on 05/14 for order status. I was originally advised arrangement was being prepared on 05/14, 05/15. Secondly I was advised arrangement was assigned to a florist for delivery and will be delivered by 9pm on 05/14. I was advised 05/14 by a supervisor named Glenn that I would receive a $15 credit to my debit card along with a courtesy call of when to expect rescheduled delivery on 05/15. It is now 05/15, the recipient still has not received their floral arrangement. On 05/16 I spoke with a supervisor named Emily who become frustrated about me complaining about the quality of service recieved as I spent over $120 for items not received.

I ordered and paid for flowers to be delivered same day. Was informed later that day they couldn’t deliver and would be delivered next day. This happened for 4 straight days. I called 5x and got voice mail. I emailed 4x and got no reply and I texted 3x with only a generic response. Do not order from this company. I still have no information on if my order will get delivered and when.

While JustFlowers will state Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will set up for delivery on Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date. Ordered flowers for Mother's Day was on Sunday...Tuesday morning still no flowers. Trying to cancel and on the phone. Waiting for a manager to call us back. DO NOT USE THIS COMPANY FOR IMPORTANT EVENTS!!! Time permits is unacceptable for important events.

Do not use this company!! I ordered a plant to be delivered by Mother's Day. Not only was the plant not delivered, they did not send any communication that they were not able to deliver it on time. Most places will tell you the day an item will be delivered to allow you to decide if you want to continue with the order. Just Flowers deceived their customers into thinking the item would be delivered on time. So now they are not answering the phone, they tell you to text them for faster service, but when you text the number, they tell you they can't respond, additionally, they are also not answering the online inquiry. I will not be doing business with this trash company ever again!! They need to cancel my order.

This is the first Mother’s Day ever spent away from my Mom. I ordered flowers for my Mom for a Saturday delivery. Got a text JustFlowers couldn’t deliver Saturday however they would deliver Sunday. Then Sunday at noon I find out they can’t deliver AGAIN so my Mom has no flowers on her special day. This Company has NO business selling flower arrangements (and charging exorbitant delivery fees) for a product they can’t deliver on time, or even two days later. If you want flowers delivered, use any other company and avoid JustFlowers. They’re extremely untrustworthy and you’ll never get your floral arrangements delivered when you need it. There are numerous reviews with this same complaint over and over again. Shame on JustFlowers!!!!

Three years ago I unsubscribed. Still got emails to buy from them. Kept unsubscribing (with confirmation pages) for 12 more times. Still get emails, even for Mother's Day, even though Mom has passed. Very depressing and frustrating.

I too wish I could give a minus star, I was in a hurry to order as my Mother had emergency surgery on a Friday night and wanted flowers for her, I didn’t see all the bad reviews on till now. So I ordered from them as of course all floral shops are closed for the weekend. They had promised to deliver on 4/30 which is a Sunday this year. No flowers! I called Monday morning, "Well we are working on it. Should be soon." Monday at 3pm still NO FLOWERS! My mom going to be out of the hospital before they ever show up, discharge is tomorrow.

I was out of town on a business trip for Mother's Day last year. I wanted to let my Wife know that even though I was not with her on her special day, I was thinking about her. I purchased flowers on a Friday pursuant to an explicit advertisement from JustFlowers.com to purchase flowers "within the next two hours" for Mother's Day delivery. Order number was **. The Flowers were not delivered until the Tuesday after Mother's Day, which entirely defeated the purpose of the gesture.

DO NOT BUY!!!! I repeat Do Not Buy from this company. March 2023, went online for florists in the Fort Myers area and purchased Iris of my Eye which is a bouquet of Irises only. What was delivered was NOT what was ordered. In fact, it was a completely different arrangement that did not have any Irises at all. I contacted JustFlowers and was told they have a substitution policy. I said that someone should of contacted me to let me know that they did not have an arrangement of Irises to offer. Instead they delivered an arrangement that looked like flowers were bought at the supermarket and stuck them in a vase. It was so ugly and I was embarrassed that a family member received such a horrible arrangement.

Ordered flowers from Justflowers for a special occasion and as marketed by their website, they guaranteed delivery on that day. They failed to deliver on that day, as well as the next day and the day after that. I requested a refund as they didn’t deliver the flowers on the occasion as promised and they refused. It’s clear from here and reviews at BBB this is a terrible merchant falsely advertising without any customer service.

Ordered roses for wife for Valentine's day, overpaid by a lot and then nothing. No flowers, no replies to emails, Called, left on hold then put into a voice mail and no calls back. I have confirmation order number and website tracking does not pull up my email or order, 3 emails and 3 times on hold had to pursue return funds from my bank. Wife not happy about nothing for Valentines Day.

They are unable to deliver a quality product during high demand times. The products they picture on their site that are purchased are a dream for them to actually deliver. What is delivered is subpar, low quality flowers, and don't even come close to what was purchased at an enormously high price than one would pay at a reputable florist. I 2 dozen ordered roses, paid $180 and what was sent was 6 red roses, purple daisies, and a black vase.

I ordered flowers for Valentine's day. I never received any status alerts that they were trying to fulfill the order, never got any delivery indication, they don't answer their phones and they direct you to text only to have an auto-response that they are experiencing high-volume. This company is fraudulent, I am going to try and get my credit card to refund me my money.

I ordered flowers thru them a few years ago and the quality was mediocre at best. I have since requested that they remove my email from their system numerous times, following the instructions, but they continue to email me. I have blocked and reported them, so now their emails go to my spam folder, but it is still very annoying and shows that they don't care about customers; they have the golden website name and so no matter how bad they are they will always get business.

I placed a order for a very soft color arrangement, what she got was NOT what I ordered. Manager of JustFlowers told me the Orange Gerber Daisy was indeed pink! I told her since I use to be a floral designer I do know what I’m talking about. She argued with me. 100.00 wasted!

$80 order delivered and resembling nothing of the original order. It looked like $10, self pick-up, shoved in a vase from Walmart. I will never order from there again! I working with customer service to rectify. There better be a Free bouquet coming.

It’s been 10 years of unable to unsubscribe from emails even after blocking them. I ordered express delivery and it did not arrive as ordered. I’m in Canada but was charged USD. No help when I called either.

I placed an order for flowers to be delivered to a sick friend in the hospital. I chose JustFlowers because they guaranteed same day delivery. I placed the order in the morning. It did not arrive that day, nor the next, nor the next. I called customer service four times one day and twice the next. I was told, "We have to check with the florist and will call you back." After not calling me back for hours, I called and said I would wait on the phone while they called. I was put on hold for 15 minutes and then disconnected. The next day I called again and was told there was no answer at the florist. So why not go with a different florist? They said they had to verify first. THIS IS A HORRIBLE COMPANY! In addition, their phone system stinks. It's scratchy and you can't hear what they are saying.

I ordered Heartfelt premium flowers that in total cost 180.00 at JustFlowers.com order #** for a funeral to be delivered the next day. This was ordered in plenty of time to make by a company colleague's family member's funeral 3 days before. I received a call 2 days after they were supposed to be delivered on the day of the funeral that no flowers in the area could be delivered even though other flowers did make it to the service and this is the city of Granbury TX. Just 28 miles from Dallas/Fort Worth TX metroplex and no Flowers close by.

I bought an arrangement for my mother. I even paid for an upgrade. Then delivered it on the wrong day so it didn’t get to her until Monday. It was the wrong arrangement. I called them the day it was delivered, her neighbor called me and sent me pictures. It was so ugly and nothing like my chosen arrangement. I called them that day and they said to send them an email and they will refund my money. Now, 3 emails, a voice message, being hung up on and then told they never got my email and won't refund!! Unbelievable. This company is nonsense. I want all of my money back. They ruined my Mother’s Day gift to my mom.

I placed a order for a Premium Vibrant Bouquet Spring Basket on 5/62022 at 10:31 PST to be delivered on that day. They were never delivered that day. I emailed them about the delivery the very next day 5/7/2022 asking why the delivery was never made. I finally received a email back much later that night saying they were sorry for the delivery not being made and if 5/8/2022 they could deliver after they verify the delivery status with the florist. I responded immediately that that would be fine than my mother would still get them in time to enjoy on Mother's Day. She still did NOT receive them on that day either. So I emailed them again asking why they were not delivered and got no response back from them. I then called the company the next day 5/9/2022 and after no one answered I left a message asking why my order #** that was ordered for a 5/6/2022 delivery date has not been delivered. I did NOT receive a call back.

Why is this business still alive? All I see are 1 star reviews. I ordered Mothers Day flowers for over $100 and they came 5 days late with no notice, no ability to contact customer service, no answers to my calls or emails. Horrible horrible service for something that's so expensive and supposed to be special.

I ordered flowers to be delivered to a hospital, but they could not deliver them because the patient was in an ICU. They did not call me to say so I had to call them why they were not delivered. I redirected the flowers to the home address for delivery 3 days later and gave them a new address. A few hours later they called and wanted $10 more because of a different address. The next day they called again and said they needed an additional $15 because of the delivery area, which was in a town not too far away from the hospital. So I paid $25 more however the flowers were never delivered and I was not called. I found out from the recipient. I called their customer service to ask why it was not delivered and I had to leave a message. I called again and had to leave a message but no callback. I will call the CC company and cancel the charges.

Ordered flowers to be delivered to family in the USA from Australia, for Mother's Day. Come Mother's Day...no flowers arrived. A phone call to their offices in LA only went to a voicemail service-so an email was sent instead. No reply. Silence.... So I cancelled the order online (via their website). Then the next day an email arrived saying their florist reported the flowers as having been delivered and they will investigate it. Which seems to be the standard answer they send out. And 24 hours later still no update from them, still no refund and still no flowers. As I said... avoid, avoid avoid. They will NOT deliver your flowers but they will take your money.

I ordered flowers Saturday morning at 8am to make sure I could get “same day delivery” that they advertise all over their site. It is Tuesday evening and my mother still has not received them! I have emailed, and all I get is an automated response that they’ll update me on my delivery when they get the information, which they never have. I’ve called them, and no one ever answers the phone. I have to leave my name and order number for someone to call me back, which they never have. I spent a lot of money to make sure my mother got something nice, and I basically got scammed. I’m going to be forced to call my bank and cancel the transaction. It’s incredibly frustrating.

Ordered a Mother’s Day gift (flowers, chocolate and balloons) for my mom across the country which was never delivered. Was explained day of after 6pm via automated text that it would be next day. Still nothing and they won’t respond to my emails. Terrible service with equally terrible customer service. Not reliable at all for time sensitive orders.

I ordered an expensive bouquet of flowers for my mother for Mother's day, I ordered them on May 5th 2022 to be delivered on Saturday May 7th 2022, and it's now May 9th and every day they keep saying it will be delivered the next day so I canceled my order and they haven't given me my money back! Do not use this place! It's a scam!