JustFlowers.com Reviews

I ordered an arrangement of flowers on 4/11 to be delivered on 4/14. This was an Easter gift for my 90 year old mother. There was no indication by the company that the flowers would not be delivered on that date. When I discovered on the 4/14 they weren't delivered To my mom. I called and they said they would not be delivered until 4/17. That would be Monday after Easter. I was upset. All they would do is offer me a 5 dollar discount. I think this is very bad business. I live over 500 miles away from my mother. I accept that I had pay 4x the actual amt. to have them delivered to her. But when they fail to deliver them on time after overcharging me to do so and then offering an insulting discount of 5 dollars. I'm just so disappointed. I will not use this company again. I want others to be warned of their incompetence and their lies.

I placed an order online for next day delivering for a visitation/funeral. The next day a rep called and wanted to substitute the flowers and I said no. If they could not deliver what I ordered I would go to a different florist. He then said they would get another supplier and call me back if there was a problem. No callback. I arrived at visitation and no flowers were delivered. Called them and they said they would send them the next day, which would be too late anyways. After I attempted to cancel, they called repeatedly trying to get me to agree to something entirely different than what I ordered. I kept telling them no, since they already missed the event.

I ordered a Two Sympathy Boutiques. First one was OK and the second one was supposed to be Pink Heaven Bouquet, and IT DID NOT LOOK LIKE ANYTHING LIKE IT AT ALL. MOST RED FLOWERS AND GREEN LEAFY PLANT! I spoke to the manager about it and sent them the pictures, all she said to me is, it's the same one, she only can honor $10 credit. I told her, "I don't want them, I want you send her the right one," and said NO! I advise everyone out DO NOT FROM THIS WEBSITE (JUSTFLOWERS.COM).

My best friend of 45 years passed, and she lived 2 hours from me. I spent time finding a local florist near the funeral home the day before the wake. I was entirely in grief mode, and it was hard enough to order the flowers, but when I finally found just the right florist, just the right arrangement, I started my order. Little did I know that JustFlowers.com intercepted the order by changing ONE letter on the florist's name and my order got re-routed to them. They used the same photos as the florist, and I didn't realize that this was not the same local florist until the very end of the order after they took my credit card information and I got confirmation from them. I still thought that they would place my $85 order through that local florist.

I ordered flowers for my mother's birthday. At 5:30 pm the day of delivery I received a phone message and email saying the driver could not find the house number. The numbers are on the home as well as at both sides of the driveway so there was no reason they could not find the house unless they never went there in the first place. The driver never called my mother's home number (which I gave them) to get clarification if he truly could not find the home. Instead the driver called my phone number to leave a message he could not find the house.

I ordered flowers for my aunt who was in the hospital in New Mexico. They were supposed to be delivered on April 4, 2017. Then I received an email saying they couldn't deliver them but would deliver them on the next day available. They did not deliver them the next day. So I called them in the evening telling them my sister would be getting out of the hospital the next day before noon. They promised to get them to her early in the morning. That didn't happen. My aunt was discharged at 11:07. So I asked for my money back. They said they could get a new address to send it there, and I said she is out of the hospital and I want my money back. They said they couldn't do that and that wasn't going to happen. I am out $60.73.

We have had such a disappointing experience with JustFlowers that I am commenting about it in a public forum rather than just taking it on the chin. Flowers were ordered a week ahead of time for an 89th birthday, they never arrived; it took two days for JustFlowers to confirm with us that they never arrived before. They would address any correction or refund. They were not only unable to track the order during this two day period, they learned that the florist that they contracted did not deliver to the area where the recipient lives. It took a week after placing our order to find that out? Two days to confirm what we already knew, that the flowers never arrived? And no refund, just a discount on another delivery. Terrible communication, terrible customer service, incompetent service. If JustFlowers is just about delivering flowers, shouldn't they have it figured out a little better than this? If I could give JustFlowers zero stars I would.

Ordered on Sunday March 5, a $100 bouquet to be sent to a girl turning 21 on Wed March 8. This girl's mom died suddenly on Sat March 4 and she saw on her mom's calendar a reminder to send her flowers. She broke down in tears when she saw the note. So I wanted desperately to get her flowers on her birthday early in the day or at least buy 1 and I explained to Just Flowers the circumstances. As of 5 pm the flowers had not arrived and Just Flowers customer service could not care less and would not give me the name of the local florist they used so I could get confirmation that they would be in fact delivered. Tomorrow's is the girl's mother's wake. I wanted her to have something the day before to try and cheer her up. Just Flower's answer is to give me back my $4 express delivery fee. BIG MISTAKE TO USE THEM.

They are jerks. They expect local florists to do what they offer and it is not possible. They want top dollar flowers for nothing. They don't speak English very well at all. My local florist told me to call directly, so I suggest that you call a local florist in the area you want the flowers delivered. They can tell you what they have available and when they will be delivered. You also will get your full money's worth since you will be cutting out this middle man wire service rip off. They keep money for themselves, so florists can't even try to do what you are looking for the price they are offering. I can't even reach them when I call. I am placed on hold. Stay away from these **!

On February 25, 2017 I placed an order for flowers to be delivered February 27. The bouquet was not delivered so I accessed the website customer service chat support and communicated with Venice. She indicated the assigned florist did not indicate any delivery issues other than flowers were confirmed as not delivered as scheduled and could this be rescheduled to be delivered March 3. The delivery address was re-confirmed and I agreed to contact the recipient to ensure someone would be home to receive the delivery.

The type of roses they used looked wilted on the edges even though they claim that's how they are supposed to look. The roses were wilted less than 24 hours later. These were for a viewing one night and a funeral the next day - they were wilted before the funeral was even over - it took them less than 24 hours to wilt. JustFlowers said they looked like they were supposed to and refused to give a refund any more than a $10 refund. They did not even take into account that the flowers were so ugly by the 2nd day.

My boyfriend ordered flowers for me on Valentine's morning at 9:16 am and he was guaranteed delivery by 6 pm that evening. I waited at work ‘til after 6 to receive them which they never showed up. The following day the local floral shop said the order was sent to delivered them and told me that the order was never even placed with them until February 15th and I never received them until 2:30 pm. I disputed with the BBB since I could get no response from the company themselves. However the company still refuses to refund half of the order as I requested considering they overcharge for flowers $95 that were not even the same ones he ordered me!!! This company lies and is a major rip-off. All they care about is overcharging customers and not sticking by their guarantee they flash all over their page! BUYER BEWARE! STAY AWAY FROM THIS COMPANY!

My husband wanted to surprise me for our 25th wedding anniversary and had flowers delivered to my place of employment. He paid for expedited service and they were over four hours late and four of the six white lilies in the bouquet were brown and wilted. I tried to call to notify them and could not get through, so I sent an email on the same day and never got a response. Tried to call a few times during week and they never answer their phone calls. I finally got through and spoke to the LA store co-manager, Reggie and he was rude and said the time passed for them to do anything about it even though I emailed on the day of.

At 6 am 2/14, I ordered flowers. The website said was available for delivery that day. At 12:30 am 2/15, I received an email saying flowers were not sent but they would be sent later with an apology note attached. I wrote 2 emails & left 2 voice mails to cancel. My original instructions said, "If no one was home DO NOT LEAVE at front door, leave at garage, in plain sight." Bottom line, my 84 year old aunt's neighbor called the evening of 2/15 something was on her porch. No apology note attached. I filed a complaint with JustFlowers. I got an email back saying they would call my aunt and apologize. I said no way. I didn't want her to be embarrassed not knowing the back story.

I ordered flowers and gifts for my wife on Valentine's Day. They guaranteed delivery by 6pm. It has been 3 days and 20 calls. Still no flowers. Every time it is same thing, "Let me check", "Oh they will deliver tomorrow." I spent over $235 and yet to receive product, offer of refund or discount. Please do not waste your time or money on JustFlowers.com. They need to be put out of business ASAP!

I ordered flowers from JustFlowers on Valentine's Day @ 8:10am. They were the only florists that would deliver on that same day. I purchased a beautiful arrangement of Roses 2 different color pinks. The total was 108.23. The flowers were not delivered until 2/15 and it was a totally different arrangement than the one I ordered. The one that was gotten is no way 108.23. It was a quarter of the size. This place has rotten customer service and the people that work for them are just as bad. They are rude and of no help whatsoever. They say you will get a phone call back and you don't. To me this is stealing. They offer a huge arrangement and then you pay and you get the smallest thing they can find.

God where do I begin!! I ordered flowers to be delivered for valentine's day. They guaranteed delivery for valentine's day. It was NEVER delivered. They sent me an email that it was going to be delivered the 15th (following day). Guesssss what folks? IT was not delivered. I emailed and they responded that they are looking into it. No one followed up. I called and they offered a 10$ credit. I said, "I am not interested in a credit. I want a refund." I was told they were going to call me back. They never did. I called several times and was left on hold. I emailed and got no response at all. COMPLETELY unsatisfied and will never buy from them. I do not usually leave reviews but for something like this I must share the terrible experience I had. STAY AWAY FROM JUST FLOWERS.

I wish I would have checked the reviews for this company before placing my order. The order was not delivered the day it was supposed to have been (Valentine's Day of all days). I have been trying to get a hold of this company since then but never received a call back or an email regarding my order. The flowers arrived a day late and boy were they the worst flowers I have ever bought for my wife. They were all wilted and poorly arranged. Never again will I use this company or even recommend this company. Poor Poor Poor service and quality. Please stay away from this company unless you like poor service and poor quality.

I contacted and ordered flowers through JustFlowers to send to a business on Valentine's day. Of course, they didn't make it that day. The cost of the flowers with chocolates were approx. $140. I contacted customer service and left voicemails and emails requesting them to be delivered on the following day ASAP as having been ordered for Valentine's day I expected them to arrive the following day early. No response from the Customer service department.

So I ordered two flower arrangements for Valentine's Day. They offered a discount if I ordered them for February 13. I ordered these flowers on Sunday the 12th. February 13 arrived, no flowers delivered. I received an email saying there was a delay that they would be delivered the next business day which was Valentine's Day. Valentine's Day came and went. No flowers. I received another email saying the same exact things the day before. Try to contact them. Just kept getting a recording so I opted for a callback. No call back I opted to be contacted by email. No email.

Flowers ordered for Valentine Day arrived a day later. Bouquet looks good and effort is appreciated yet the timing negates everything else. I called them nearly a dozen of times on the 14th, all for exclusive opportunity to talk to their answering machine ("we are busy, leave a voicemail"). All those voicemails remained completely unanswered. Zero customer support, fraudulent delivery promises.

Worst company ever. This company was so quick to take my money. I understand Valentine's Day is the busiest day and I get it ordered in the morning of but I made sure with the representative I ordered with that it was going to get delivered within the day maybe not the time frame I wanted but still on the 14th. I've tried to contact these people 25 times and not once was I able to reach them. Not through phone call or through their "online inquiry". I didn't even receive a proper receipt only a receipt from Norton Shopping Guarantee which I don't get what that does for me. NEVER SHOP HERE. Spare your money and your time.

I ordered flowers on the February 13 at a cost $109. The flowers were never delivered or attempted. I called rep. They said driver states address was a bad address but they delivered flowers there a month prior. I called February 14. The rep stated they made a mistake and would delivery early morning. Nothing was delivered. This company is a straight crook... When asked ABOUT REFUND... "We don't do them. Only extreme cases but we will make flowers. Will be delivered..." Nothing. I'm out of $109.

I should have read the reviews about this company before I ordered from them. I ordered Valentine's flowers, candy and a balloon for my loved one on February 14. I knew this was a last minute deal so I searched for a florist who would guarantee delivery. JustFlowers acknowledged my order and promised it would be delivered on the 14th. That's why I chose them. At 7pm that evening I got an email from them stating that they were unable to deliver the flowers and they would deliver them the next deliverable day and that they would apologize to the recipient!

DO NOT ORDER FROM JUST FLOWERS!!!! Absolute scam. I found out last night that my husband ordered over $100 worth of red roses to be delivered to my office for Valentine's Day. The flowers were never delivered and we have both been calling Just Flowers since 5 PM yesterday with NO answer. You cannot reach these people and you only get automated responses when you email them. This is truly a company that just scams consumers. They blame the local florists for absolutely everything and refuse a refund for the flowers they never even delivered! Absolutely the worst flower service ever. Only order from local florists!!!!! DO NOT FUND THIS COMPANY!!!!

Promised same day delivery on Valentine's Day to a business location. My partner waited for hours & the delivery was never made. These jerks suck. Don't advertise that you can do something when you know damn well that you CAN'T!

If I could do less than 1 star I would... The flowers I ordered for my wife for Valentines Day showed up a day late broken and not even the right order. The best part is when trying to contact someone they just put you on hold until it hangs up on you. Straight garbage of a company. I would advise everyone to not use this company. Complete and total joke. Worst company I have ever used.

This is the first year I thought I would surprise my wife sending her flowers on Valentine's Day and especially when I am in another state. I looked at various options and florist and finally ordered through JustFlowers.com just because they were promising same day delivery. I ordered an expensive basket of flowers. Subsequently when I went to check my order status, it stated that JustFlower.com will get in touch with Florist and give me an update. I have been calling the number every 30 min and all I get is a recorded message. I have sent them 4 emails and yet no response. I am frustrated, irritated and at mercy of these people who care less to even respond. I am now wondering if these flowers will ever be delivered on time. What surprise will it be if these are not delivered on Valentine's Day?

Is there a way to give this company a 0 rating? Word of advice, don't buy from them. I ordered flowers for my wife, I paid the express fee so the flowers could be delivered within four hours. They didn't even deliver. I called them to see what happened. After being on hold for over 30 minutes I was transferred to an automated machine. I am reporting them. Never ever buy from them. They are frauds that steal money.

This is one of the worst companies I've ever dealt with. I asked for purple and white flowers for my mother's funeral. When they were delivered they were all white. I called the company and they told me to send them a picture of the flowers. I did this and then they told me that the florist was closed and they would contact them the day. I never heard back from them so I called them again and they called the florist and stated that they would get back with me. The florist then called me and stated that Just Flowers insisted that these flowers be all white and even told her she could use yellow lilies if she didn't have enough white ones.

What we received was not what we ordered yet no refund. When a favorite aunt passed away, I ordered a standing spray on behalf of my sisters and me to be delivered to the funeral home. I chose the one we wanted from Just Flowers website. A beautiful, big, full arrangement. Because the deceased was so special to us, I ordered a full upgrade. I also ordered a special ribbon with "Beloved Aunt." When we got to the funeral, we were astonished and embarrassed at what we saw. It was awful and was not what we ordered. Instead of full, it was long and skinny. The flowers on it were sparse and pitiful looking, wilted. There was greenery with white flowers dotting the greenery. Few and far between. Since the arrangement we chose has purple flowers in it as well as white, it had tiny amount of little, purple flowers.

Hi. On dec the 20th I ordered a delivery in SC for the following day. It was to apologize to my boyfriend. I called the company to check if the delivery was made. The operator abruptly stopped the conversation without answering my answer. Never tried to call me back. I used a landline phone. Then I received an email to say the delivery had to be postponed to the next day (22nd). Then another email informed me the previous email was a mistake. The delivery is cancelled!!! I answered that I expect a refund. They say they need me on the phone to process the refund. I was on vacation for christmas period and then busy for a while. I contacted them jan the 14th. No one was available to authorised such request(???).

WARNING -WARNING -WARNING. DO NOT ORDER FROM THESE PEOPLE. THEY ARE CROOKS... Spread the word and let's put them out of business for their lies and cheating ways. Ordered flowers for a 4 hour delivery. They called back after an hour and said they could not find my plant at a local florists, other options were offered. I declined.

Flowers not delivered for family member's funeral services. They were supposed to be delivered on 1/16. I never received a confirmation email of delivery, therefore I contacted them several times very early the morning of 1/17 to make sure they had been delivered. Both times they advised they had to wait til they could reach the florist and then they would call me back with a status. That NEVER happened.

This company's login is misleading along with the requested review from them. The review is automatically set at five star, so if you don't click on a star it goes to a five star rating. I spent over 238.00 and the cross spray was very poorly put together. Nothing like the picture on their site. I sent them a picture of what we received and they responded with, I got what I ordered. I sent numerous e-mails in return to no avail. Please do not purchase from this company.

I ordered flowers to be delivered on 1/7/2017. That afternoon they left a message saying that they couldn't find the home. When I called back, they changed the story and said they had attempted to deliver them but the person wasn't home and that they had tried calling. The only problem with this was that she was home and they never called. When we tried to cancel the order, we were told that was impossible. We asked to speak to a manager who never called us back. Then on Monday, 2 days later, I called to confirm they would not be delivering the order. They said it was too late, it was already en route. Then they called to say that again she wasn't home. No attempt was made to leave it on the doorstep or leave it with a neighbor. This company is absolutely horrible. It is a total SCAM. Do not ever order from them!!

Ordered a sympathy flower arrangement for a family member on a Wed for same day delivery. 3 days later and there is still no delivery. They claim no one has been home for delivery but they have a phone number to call and not one call has been placed. I've demanded a refund and they refuse. This company is horrible. Do not use them!! So I guess my family will get their flower arrangement one of these days, I hope!

Never, never, never place orders through Just Flowers! I have never experienced such horrible customer service in my life. Recently, I placed 2 separate orders for funeral floral arrangements for 2 of my aunts that passed within hours of each other. Since I was unable to get back to the funerals in time, I wanted to make sure that my presence was there in some form or other. I ordered 2 funeral floral arrangements to go to 2 separate funeral homes. I gave the viewing times and the time that the flowers must be there. I was assured that it was no problem and that they'd arrive on time. I was charged an additional amount for both to ensure an expedite delivery so that they would be there on time. When I asked family members who were at the viewings if the flowers were nice, the response was "what flowers?" Neither viewing received the flowers.

THIS COMPANY IS A SCAM. THEY ARE SCAMMING BOTH THE PUBLIC & THE FLORISTS CONTRACTED. DO NOT USE THEIR SERVICES. 12/31/2016 10:34:41 AM, Order **. I ordered an arrangement of roses. They delivered the flowers but they look nothing like the photo advertised on the website (poor quality). The flowers were wilted, unprofessionally arranged, & the bow was dirty. I asked which local florist they were using but they refused to tell me; I now realize this is a "policy" to ensure that customers cannot communicate with the florist & exchange information about prices. It is clear that they falsely advertise, charge customers high prices, and pay the florist a fraction; therefore, the florist sends low quality flowers because they are receiving a low payment in the exchange. This company is a scam. They are scamming both the public and the florists who contract with them. They should be shut down.

I called Just Flowers because they "offer" same day delivery. I ask them if they could deliver in a couple of hours and they said yes. I gave them my information and said the flowers would be there for my uncle's funeral. The flowers didn't arrive. I called they said they were on their way. They arrived 45 minutes late. The funeral director brought them in as the funeral was starting. The flowers were not what I ordered so I called back and told them. I have been two days talking with them finally to be offered a $5.00 discount. I told her I was insulted by that. I had two orders and the cost per basket was supposed to be $50.00. I have now been charged $143.00 for two baskets of flowers. The baskets of flowers were so small $30.00 should have been a lot for each basket.

This is a scam. I ordered a Christmas bouquet in a sleigh which was pictured on their website. Phoned and spoke to them directly to assure delivery date and that the arrangement would be as pictured. Two hours later I received an email informing me that they did not have a sleigh and had to substitute a vase and that they did not have any of the flowers and had to substitute all of the flowers for cheaper ones. Then another email stating that they were unable to deliver it on the date I had specified. As of this date it has still not been delivered. However, they refused to refund my money and would not accept a cancellation on the order.

I have used Just Flowers in the past for friends/family birthdays. Even though I have never seen the actual arrangement, I was never told anything more about the flowers other than they had arrived. Just two days ago, I had ordered a funeral floral arrangement for a very close friend of the family. There were dozens of beautiful floral arrangements on display at the funeral home, and then I looked for the flowers I had sent. They were there. So small they were nearly invisible. The only reason why I saw them is because I asked if the flowers came. I was embarrassed at the size. I had asked and paid for extra flowers. I didn't see any.

I ordered flowers after visiting their website. The flowers ordered were for an elderly person just admitted to the hospital the prior day. It was important to me to have flowers delivered to cheer up the patient ASAP. I asked the online instant message customer service person if they could confirm delivery the same day as identified on website. The person said absolutely - if the specific flower arrangement says same day it will happen. The flowers did not show up - I had to contact the company several times and they felt that the flowers had been delivered. I checked with the hospital to be sure and they definitely had not received a delivery.

Do not use this company. They are the worst of the worst. They should be shut down. I wish I had read the reviews before I ordered casket flowers from them. I was trying to get flowers at a cheaper price because the funeral costs were already catastrophic. I know better. You get what you pay for. My mother's funeral was in a small town with only two florist shops. I knew they hadn't made the arrangement yet and they said they would reject the order. I called JustFlowers and they would not give me my money back. I called my credit card and they said I can definitely dispute the charge.

I ordered flowers to show my condolence to a friend who just lost her father. I paid for same day delivery. I received a message saying due to area it might be delivered the next day (I was ok with this). For the next 5 days they called the recipient every day saying they has a delivery and asked if she will be home. So for 5 days straight she waited for a delivery that never showed (very inconvenient for someone who just lost a parent). So finally when they called her, she asked what florist was it coming from. They told her because she was the recipient that could not give info. So she demanded they tell her who sent them so she can figure out what's going on with delivery. They told her who it was (This ruined the surprise).

Last 2 orders were delivered 2 days late. When you call them they blamed the local florist in NYC for not delivering on time. They don't tell you who is the florist so you can't verify whose fault it really was. Then they charge an extra $5 for the delayed delivery again blaming the local florist. What a scam! Awful service! NEVER AGAIN!

Do not order from Just Flowers. This is a scam. They charged me for express delivery and it's been three days and still no flowers. Just every excuse in the world. I called them and they blamed the flower shop. If you want to order flowers and pay good money for the dishonest service you get then Just Flowers is the way to go. You will be charged for the flowers and you will never get them. I ordered flowers for my 10th anniversary and thanks to Just Flowers my wife never received them and I got to pay $90 for nothing. Don't buy from this scam artist business. You will be sorry.

We placed an order and after a week it had still not been delivered. It was for a death in the family. After we called them to ask about it, they told us it was stuck in the system. They finally delivered it but did not deliver the plant we had ordered and misspelled the name. They are a joke and a total ripoff. We ended up paying $76 for a $30 lily (again, not even what we ordered) and they could not care less that it was over a week late. The local florist which actually made the delivery said that these were all typical complaints for this company. IF YOU ARE A FLORIST, DO NOT DO BUSINESS WITH THEM! It reflects poorly on the florist. I hope they either get better at doing their job or go out of business.

I ordered flowers for next day delivery at Just Flowers for my sister who was giving birth at the hospital. The flowers were going to be delivered between 9 AM and 6 PM per the promise but they never delivered the flowers, neither did they contact me to inform me of this. I called several times to advise that my sister did not receive the flowers. They advised they made an honest mistake by not delivering the flowers.

Clearly, I should have checked google reviews before placing an order with these clowns. I would have seen that one star is a very common rating. Here's my story: I ordered flowers via their website to be delivered to a friend post surgery. I specifically told them to check with the hospital to be sure flowers were permitted. They called the next day to say he was in the ICU, so couldn't get flowers - could they deliver cookies or balloons instead. I told them no - to cancel the order and I would call back when flowers were permitted.

This was my first time ever using Justflowers.com for my flower purchase. I am very disappointed and upset, because I ordered a long slender vase of all sunflowers for my step mother, who is undergoing cancer treatments. Sunflowers are her FAVORITE. To sum it all up, she received a flower arrangement a day late and not on time. When she posted a picture of her flowers on Facebook, I was shocked, because the arrangement of flowers ended up being carnations, mums and some kind of purple flowers. The colors were yellow, pink, orange, and purple. I understood that Justflowers policy says when shopping that their flower arrangements might not be exactly the same as what is posted, but this arrangement was way off from what I specifically ordered... It's like buying a dozen of roses for valentines day and your family member ends up with carnations and lilies and they are not even the same color you ordered.

Absolutely horrible. The company left a message on my phone saying they had to use the designer's choice for my flowers that were being delivered to a funeral. The vase was clear and the flowers were a particular color and type. The company put the funeral flowers in a red vase and used completely different colors. I have worked at a flower shop and can guarantee that there is never a shortage of clear vases. I just spent over 1/2 hour on hold with the company and they told me finally they would refund $7 for a $60 order. DO NOT ORDER FROM HERE!!!!

I ordered two deliveries of flowers for my sisters' birthdays. The first was just set on a door step. The chocolates melted. The second was not delivered until the next afternoon. The address was wrong. The phone number was wrong. The ribbon and vase were horrible. I will not use them again.

I ordered a birthday bouquet for my mom for same day delivery. I got the email confirmation and order number so I figured everything was okay and went to work. A few hours in to work I get a few phone calls from a number that I didn't know, so I wait for my break to call them back. It was Justflowers.com informing me they wanted to charge me even more money because my mom's house was too far away in a small town. I spent about twenty five minutes which is well past my break arguing with them about this amount they want me to pay. Finally I call it enough and tell them I'm not paying it and to call my sister if they need further information. Well they never called my sister. A few hours later my mom receives the flowers and guess where it came from? Just down the street. Less than five minutes away. Five minutes is too far?? This company needs to get their act together. Never ordering from this company again.

I ordered flowers that was guaranteed the same day to my family in another state staying at a hotel. The order never arrived, they never contacted me to say it wasn't going to arrive and refused to refund my money since my family had already checked out by the time they called to say it was going to be delivered. Customer service was rude, kept me on hold and continued to offer credit that I constantly refused. I will never do business with these people again.

Tried sending an ill family members a flower arrangement to the Seattle area (very populated). The day for delivery did not happen and I received an email alerting me to the fact that it would need to be the next day. I contacted customer service and asked that since this was not being done on the day I requested could I be sent a confirmation when it does arrive. The next day came and no notifications! It is now the 3rd day beyond the date I requested and I just was told it would be delivered today due to trouble at their end finding a florist that could deliver to the address. Arrrrgggh. This is a populated suburb outside of Seattle, WA. I advised the customer service person that if my arrangement does NOT arrive today I will call and ask for a refund!

Terrible experience. Ordered a spray of flowers for $100 with an extra $10 for a banner for a funeral in another city. Obviously the florists didn't think we would be there but we were. The delivery was almost $20 when the funeral home was two blocks away. There was NO banner and the flowers were puny and wilted. When I called to complain I got customer service in India and I could barely understand them. The bottom line is that they only refunded the amount of the $10 banner that was missing, but nothing for the puny, wilted flowers. I will never use them again. Here's a tip... when ordering flowers in a city far away, look up a local florist in that town and skip the 1-800 guys. All they do is call a local florist and tack on a surcharge. Local florists will also take payment of a credit card over the phone and you get to talk to the people actually doing the work that way. You don't need the middleman!

I am incredibly unimpressed with this company. I just got off the phone with Jill, a manager with this company and though she apologized numerous times she could only provide me with a $7 refund for a failed delivery of my ordered flowers. I placed an order of flowers for my mother-in-law, who lives in a small town, on Friday for a Saturday delivery. As of Sunday night, she hadn't received them, so I contacted the company through their site and they emailed me back a canned email about how the flowers would be delivered the next day. Well it's Wednesday and the flowers still haven't been delivered!!

Awful, terrible, disrespectful, shady, dishonorable, waste of money, scam. I've never gotten so mad at a company before - worst customer service ever! After spending $98 on a bouquet of flowers that Just Flowers ensured would arrive in time for a family member's funeral (we even paid the extra $ to make sure), they not only didn't arrive but arrived a whole day and a half late (to an empty venue). After spending almost 45 minutes on the phone with them saying they couldn't refund the money and all they could do was offer a $5 credit towards a future order (as if we'll ever use them again), they put me on hold and never came back. I have never taken the time to write a review before but this company is the absolute worst. Such a terrible company!!

I ordered flowers for a sick co-worker on Sept 29th with a delivery date of Sept 30th. At 3:00 pm on Oct 3rd, I contacted customer service for a status update. First I was told the local florist attempted delivery but no one answered the door. Then after a long hold, I was told that the flowers are not in season. When I asked why I was not contacted about either, I was put on a long hold then the customer service rep Nikki just repeated what she originally said without answering my questions. I asked to have my order refunded but was told that is not an option since the order is out with the florist. I asked to speak to a manager and was placed on another long hold just to be told they were busy and would call me later today. The entire experience has been a beating. I strongly recommend not wasting your time and money with this company.

I placed an order on Thursday evening to have it delivered the next day... I received an email Friday afternoon telling me that they were for some unknown reason unable to deliver them on that day but were going to try to get them delivered the following next day. So Saturday morning I reply back to the email expressing my dissatisfaction of their service... And explained how this was the second time in a row that they failed to do as they promised to do.

I placed this order on Sept 27th, 2016 to JUSTFLOWERS.COM 213-867-0630 and paid $4.99 extra for their so call speedy service! The reason I am very upset they were supposed to send these flowers to my brother's girlfriend for her birthday on Sept 28-2016 at 1:00pm. At about 3:30ish I notice I haven't heard from the birthday girl. So I called JustFlowers to find out the status! I got even more upset because their customer service rep ALAN could only tell me is that they could not find anyone to deliver in that area and they were still working on it!! Well there is a hour difference where the flowers were to be sent in Fredrick CO... So it was already almost the end of the day there! I never received a courtesy call to let me know that they were not able complete this delivery! I asked him to PLEASE LET ME TALK TO THE SUPERVISOR and I wasn't going to hang up till I spoke to him/her!

Called to place order for flowers for friend's birthday. Wanted to deal directly with LOCAL florist. Asked order taker if she was actually in the florist shop in Sebastian, Fl to which she replied "Yes" (First lie). Then proceeded to place order. Was quoted a price to which I agreed. Immediately after placing order went online and saw offer of $20 discount if order placed within a time limit (my order complied). Within 10 minutes of placing order called back, spoke to same person who took the order and was told discount was already included in price quoted - contrary to pricing I saw online (second lie).

My order (Sept 17) was to be delivered Sunday, Sep 18th. It was postponed it til Monday. I WAS NOT NOTIFIED. A $10.00 discount was offered on ordering. No code was displayed. Annoying but I proceeded. After order was completed window with the code appeared. Called same day, could only leave a message --- my call was not returned. Called Mon to be told that a $5.00 discount applied to the amount of my order which I don't believe was noted on the website. Supposedly my account will be adjusted eventually --- believe it when I see it.

Asked Several times to for credit number, and including my husband so both of us were sure gave the correct charge info... Then told they missed numbers... Then called 5x day of delivery to specify they would not leave on porch unless paid another 10.00. Very unusual because the floral company is a local florist in the Rumson/Fair Haven area and probably knows to leave. Just forewarning. Specify they are to leave. They won't ask. And will charge extra. And won't deliver unless you have time to address their delivery process issues. Charging leaving and not responsible if they die... Seriously. Will call local next time - bad business practice.

This company is 100% a scam and full of dirty liars. I've been on the phone with them daily listening to lies about "not being able to reach the flower shoppe I chose." I reached out to the flower shop myself and they said they received no such order or any phone calls. I called Justflowers again to double check we had the correct flower shoppe and we did. Justflowers has been constantly lying to me about contacting my flower shop and just pocketed my money for a good time. I keep calling Justflowers but it's gotten to the point where they disconnect me anytime I re-explain my situation and ask to speak with a manager. Anyone who has a sense please do yourself a favor and do not give any money to this company. You will not see it back, as they do not do refunds of any kind, and you will NEVER see your flowers.

I ordered flowers for our anniversary and delivery was guaranteed between 9:00 AM and 6:00 PM. By 6:00 PM the order had still not arrived. When I called Customer Service they stated the florist was stuck in traffic. However, the florist called me while I was still on the line and said they had not received the order until an hour ago, and they would not be able to deliver today, but promised it would be here the next morning. So I was lied to. A day later and three more calls to JustFlowers I still do not have the flowers. This was the worse experience I have ever had with a florist and I recommend you not use JustFlowers for anything.

I ordered the flowers online and paid the $4.95 to have them delivered before 1:00 the next day. The patient went home at 4:30 and the flowers had never been delivered. I had a very long wait on hold. I was so unhappy with customer service. I canceled the order but was told I will have to talk to someone about it the next day. I had better get a full refund. I called a real florist and ordered the flowers.

Ordered a flower arrangement for a funeral. First tried placing the order online and laboriously went through the entire ordering process and then typed in the promo code at checkout for a promised 10% discount and then I noticed the discount was never applied. I then opted for online chat with a live operator who then asked for my phone number. They promptly called me back and I had to go through the entire ordering process again with the operator as they reassured me they would make it worth my while for an additional 5% discount. I also paid the extra 5 bucks express service to make sure the arrangement arrived at the funeral home on time.

I ordered an $80.00 bouquet from a customer service person. I showed her 2 pictures from their website and was very specific on what I wanted in the order, combining the 2 bouquets and upgrading the price to accommodate. The arrangement was to be all white -- no green -- with white roses, white lilies, and Queen Anne's lace, and 2-4 baby pink roses. I asked for a call if the florist could not meet this order. They received a tall vase full of green leather fern, 8 pink roses, and 2 stems of white lilies, look comparative to any $35.00 arrangement on their website. I spoke to 2 customer service people and a manager who just kept saying that they sometimes have to substitute. I can't believe this place is in business.

Ordered flowers for a birthday which never arrived nor the following day. Voice mails left on my phone were cut off not leaving any return phone numbers. Calling on 800 number was extremely long wait times. By the time I talked with a representative it was though they were mechanical and reading from a script. I requested the order to be cancelled and my cc reimbursed which should be a simple procedure but was put on hold again for over 5 minutes. They also wanted me to keep the money on account for a future order. Really?! So I can go thru this again? It appears by the number of complaints listed here my complaint is not unusual. I would strongly suggest finding another vendor.

Ordered flowers for brother's birthday. Did not get delivered and now will not cancel and give refund. They called my brother and confirmed address and time and still did delivered. Have called three times and told I would get callback and this never happened. It is suppose to be referred to general manager and they will call back so we will see. BEWARE. Suggest use another company.

I ordered flowers for a funeral. I provided the correct address for the funeral home. Their policy is to contact the funeral home and confirm the information. They were given the wrong address (in a different city) and the flowers were not delivered. They offered several resolutions–one of which was to have a grieving family member drive then pick up the flowers. That is absurd! I had to tell them no several times. I have been dealing with them for 5 days and they refuse to offer a refund.

Like everyone else. I wish I had read this site before ordering from JustFlowers. I ordered Roses to be delivered to my wife's office. I did this on the day prior to our anniversary. I paid the additional $4.99 to make sure they arrived before 1pm. I did this because she leaves at 4 on Thursdays, and doesn't return until Monday. 1pm came, and went NO FLOWERS. I began contacting customer service at 2 pm. Who claimed they would contact the florist, and call me back. I am now on hold for the 4th time, and have yet to get a callback. What really gets my goat is, they keep asking me at the end of the call, "Is there anything else I can help you with?" First rule of business is, don't ask is if there something else you can help with, if you haven't helped with anything. BEWARE OF JUSTFLOWERS. THEY JUST WANT YOUR MONEY!!!

Order a plant for my daughter's father-in-law's' funeral. They were never received. I have been getting the runaround for 4 days. Bottom line they were delivered, nothing more they can do. You can't even call local florist to see if they delivered to wrong chapel. Called Funeral home that handled the arrangements. Funeral home said florist should have signature on file. Called CS back and they put me on hold once again. Florist not answering call at 3:00 pm CST. This place is a joke. Should have read reviews first.

**BUYER BEWARE!** I specifically requested "NO PURPLE". What did I get? Purple! The manager Teresa was very accusatory. It became a game of "he said, she said" between myself and the local flower shop. They offered a $10 credit. I just laughed! My order was over $100. The arrangement looked NOTHING like what was pictured on their website. They said they don't guarantee complete accuracy. They need to say..."we will give you what we decide to give you". The website showed many BLUE irises in the arrangement. What was delivered was ONLY 4 PURPLE IRIS! I even sent photos of the flowers and she still said they are blue! I showed them to many friends. All agreed definitely purple! See for yourself!

I ordered a plant from them to be delivered on a specific date. They sent a confirmation via email and then day of delivery called to say that the plant was going to be four days late. 1.5 hours of sitting on the phone with them, they said that they would deliver the plant. Upon arrival the $67 money tree was something left in a dark corner with a few leaves on it. I sent an email with a picture of the plant and a description of what happened. They called me back stating that they cannot replace the plant or refund my money. The only thing they can do is to refund $7. No re-delivery, no full refund. Order from anybody else and save yourself the aggravation and embarrassment.

Order flowers for next day delivery. The next day received a call informing me that they couldn't deliver the arrangement I ordered and wanted to substitute carnations for sunflowers. I said, "no I would like to either reorder another arrangement that you have online." Then I was informed that the florist would make the options for me. So I went to cancel the order, which apparently you have to have a supervisor do. I'm still waiting for a call from a supervisor to cancel my order. Was on the phone for 30 minutes. Complete waste of time, energy and money. Next time will seek out a real local florist to speak to.

I ordered 2 dozen daisies and was told it would be delivered by 6PM. When I checked I was told (not called) that they wouldn't come until the next day. I tried to cancel because I was having a party that night that I ordered them specifically for but was denied. Ok, when the flowers arrived the next day they had 3, 3 big daisies and a bunch of cheap filler. I called was offered $5 off, then the next email $10 off.

Placed an order on July 17, 2016 for my parents 50th wedding anniversary. They said they would be delivered between 9 am - 6pm. By 6pm the flowers hadn't arrived. Call the company and they kept making excuse after excuse. Maybe they came and no one was home or maybe they're on the porch. And the best one yet, it's a gated community. All false!! They just hadn't delivered them. Then was told they'd have to call and see what happened. Then when I asked for my money back, they said, "Oh, we can't give refunds". But you guarantee on time delivery? False!!! My parents were leaving for dinner at 6:30pm. The flowers came at 6:27pm. Never again! I'm passing the word to every person I know. Never order from Justflowers.com, it's a waste!!

If I could give this place "0" stars I would. I ordered a BIG bouquet for almost $80 filled with yellow roses for my grandmother who has terminal cancer. Not only were the flowers late, they called me and demanded more money so they could ship them to the correct address. I refused to give them more money and demanded a refund, no refund was issued but they took off the extra charge. When these flowers arrived they were pretty but the bouquet was probably the smallest bouquet I have ever bought and THERE WERE NO YELLOW ROSES, which is the ONLY reason I bought this specific bouquet.

After reading the other reviews I totally can relate. Monday June 20, approximately 10:00 a.m. Order flowers with a "Guaranteed delivery by 6:00 p.m. that day to the Hyatt in Washington DC. Called at 4:00 p.m. for confirmation was told they can't confirm until the day after. Talked to significant other that night, no flowers. Tuesday June 21, Call Just flowers. Get some young, barely able to speak clearly rep who apologizes for the "error". But then tells me the flowers will be delivered today.

JustFlowers.com... Just don't order! I ordered flowers for my daughter's birthday. The flowers/plants were to be delivered May 27th with a couple of balloons. The delivery never happened. Given the fact that it was Memorial day weekend I did not contact them until Tuesday the 31st. When I spoke to them on the 31st they apologized and I was informed that they would need to do a "slight substitution". I agreed but specifically asked if there would be blue flowers in the arrangement. The representative assured me that there would be some blue flowers and that the arrangement would be delivered that day May 31st. I called my daughter the night of June 1st to see how she liked the flowers/plant. She never got the flowers! I spoke to someone else on June 2nd and again she apologized and said she would send the flower/plants that day.

I ordered flowers to be delivered on Thursday for my anniversary. Thursday came and received no delivery. You no call no email, not even a courtesy. I called the company to find out what was going on. The representative I spoke with informed me the flower shop they used had contacted them. They were unable to deliver it on the time and day as guaranteed. It is today Friday. My anniversary was Thursday and ruined all the special surprises I had planned for my wife. I specifically chose justflowers.com for their guarantee of delivery. They didn't even contact me or refund me or show any concern. This is the second time they've done this. This place should be called justfailure.com. Guaranteed to fail.

Why do I not look at reviews when buying from a new company? 701 complaints... Well this is number 702. My flower order was not delivered at the time I PAID for (before 1:00PM). Therefore at the party for my 90 year old mother I had nothing to give her. The flowers came hours after the party and I went home at 5:00PM. I called numerous times and spoke to their rude, inexperienced, very young representatives and the attitudes were shocking. Rehearsed, stock sentences I assume is what they are told to say. Not just one customer rep but all 3. I waited 2 days to finally get a "manager" to call me back and only because I said I was contacting the BBB (and I am).

I ordered a large 100.00 order of a specific bouquet of flowers for my sister. I took about 2 hours going through all the styles and finally decided this one I picked was perfect. Called the Classic Everyday Arrangement. However my sister got it for her birthday in a timely manner on the day promised but looked NOTHING like what I had ordered or wanted for her. She loved it that is all that matters really. But did not think that was right on their end. What she got was the photo attached.

3 days cannot fulfill the order.

Long story short, they failed to deliver my mother's flowers on Mother's Day even after I called back to verify they would, in fact, be delivered. They then proceeded to deliver flowers to her on the following Monday with an order clearly not even being submitted to the local florist until that morning. To add insult to injury, the flowers were NOT worth the nearly $100 I paid for them. The bouquet was substantially smaller & had brown spots on the flower petals. I paid via PayPal who claims to protect consumers from things of this nature. They did not. Since they have been sold by eBay, they aren't worth dealing with. I resent JustFlowers for not making my mother happy with flowers I paid for to brighten her day (first Mother's Day since my dad passed away). I resent PayPal for failing to protect me from being scammed by them.

I ordered flowers for my mother's 87th birthday. After ordering the flowers, I followed up with a phone call to make sure they received my order and that they could deliver the flowers by May 28th. I was assured they had the order and that there was no problem in delivering them by May 28th. Much to my disappointment, I spoke to my mom on her birthday and she NEVER received them. I called them and they said sorry they couldn't deliver them by that date but said they would deliver them on Sunday the 29th. Again they weren't delivered so I cancelled the order. They said we can have them delivered by Tuesday. I told them no and cancelled the order. I explained to them it was my mom's 87th birthday, she lives alone and had no one or nothing to celebrate her birthday, that they completely ruined her day and there was nothing that they could do to make up for it.

Worst customer service ever. My Mother-in-law, who lives 1100 miles away, ordered flowers for my 8.5-month pregnant wife, who was also dealing with Shingles, on her birthday. Flowers never came. Delivery attempt 2, flowers never came. 8 days later, still no flowers, despite multiple reassurances, phone calls, and added stress on my wife. All this and they have been COMPLETELY unsympathetic as if this is just "business as usual." No refunds, no credits, no sincere concern for ruining her birthday gift from her mother, nor any acknowledgement of their lack of competence. I HIGHLY, HIGHLY, HIGHLY recommend that you go to another flower company and avoid ever giving these folks any of your hard earned money. They won't give it back (despite their guarantee promising a $10 credit if flowers don't arrive on schedule...), and they won't provide you the product or service they promised.

I bought a flower arrangement from Just Flowers.com for delivery for my Mother's Birthday. They did not deliver the flowers as scheduled. Then after multiple calls and emails requesting a refund, they did not refund my money. $94 to learn that this is not a reputable company. I have ordered online for years, never had such a terrible experience. DO NOT ORDER ANYTHING FROM THIS COMPANY. I WISH I COULD AFFORD TO SUE THEM.

The flowers were two days late and they didn't contact to let me know. The flowers that were used were cheap and not what I ordered. The florist lied and said the arrangement was of equal value. The flowers I ordered were lilies and roses. What my mom received was mostly ferns, carnations, and two roses and two lilies for a deluxe version. I am unsatisfied and all the company would offer me was 10 dollars off my next order. But, I am never using them again. BE WARNED!

I ordered the biggest and most attractive flowers to be sent for my sister-in-law's graduation and even upgraded that by paying ten more dollars to get the Deluxe package, plus paid extra for balloon as well, and to my surprise the SMALLEST EVER bunch of flower was delivered with no balloon. I was so embarrassed and frustrated, so I called them up and asked the manager (JILL) to fix the issue, but was told just to email the picture of the delivered flower to service@justflowers.com which I did, and never got any call back from them or even received apology. POOR SERVICE. The Message of my congratulation was not even typed and was hand-written in the most unprofessional way.

I am heartened in my disastrous experience with JustFlowers.com, that I am not alone in the near-fraudulent and duplicitous treatment that many, many of its customers have suffered per reviews here. I am most discouraged by our litany of complaints that reveal JustFlowers.com's pattern of unprofessional business behavior and practices that have become very familiar and ultimately erode any confidence in e-Commerce.

Bait-and-Switch: There were three bouquet sizes to choose from. I chose and paid for the largest - $114. They delivered a bouquet that was smaller than the smallest option, which was $70. And they delivered them a day late. And they tried to give me someone elses bouquet when delivering them. They offered $15 credit to make it right. It gets worse.

Ordered for a delivery on a Saturday. Waited, waited on Saturday. Towards late evening, I called their customer service to learn status of delivery. Told me it could be as late as 9:00 pm local, or perhaps some other day for delivery. What??? I asked them to query (I have no idea what local florist they're using). Response: Wait until 9:00 pm and then call us again if you don't have the flowers. I told them: "wrong answer - call the florist to determine status". The customer service rep (who really was being **) said someone will call you back soon. Okay, I thought, some progress. Well, you guessed it, no callback.

I NEVER write reviews, but this was such a HORRIBLE experience, I decided I needed to let other people know to AVOID this company like the PLAGUE! This Mother's Day, I remembered last minute (which is my fault) to send my 70-year-old mother flowers. She lives in a different state than me. I should have looked up reviews beforehand, but found JustFlowers.com. They advertised SAME DAY delivery for their flowers on their website. I chose a bouquet and even added a balloon. The total came to over $100.00. I kept verifying with the customer service rep on the phone that the flowers would be delivered TODAY. She kept saying they would be delivered by 5 pm. I called my mother at work to let her know something was coming for her. At 5:40 pm my mother called me to let me know whatever I sent her hadn't arrived and to call and get my money back. I called JustFlowers and got a foreign representative on the phone.

Early on Saturday, 7 May, I ordered flowers for my spouse for Mother's Day. The website clearly indicated that same day delivery was available. I received an email and partial voicemail at 9 pm the following day, Mother's Day, 8 May, indicating that flowers would be delivered the next day, one day late, with an apology. I received the same messages on 9 May and 10 May. The flowers were finally delivered on Wed., 11 May, 3 days late, and without any accompanying apology or explanation.

BUYER BEWARE. I purchased an arrangement online and upgraded to the premium arrangement since the photo of the arrangement showed my 83 yr. old mother's favorite flower in her favorite color. What was delivered to my mother for Mother's Day was nothing close to this photo or description? In fact, not even the same colors. Upon calling JustFlowers to complain, I was told to go to the home page then click on customer service and then click on substitutions. I told them this is fraud and nowhere on the page to order this arrangement or even their home page does it even mention substitutions. Wow, they offered a $10 refund.

We ordered flowers for Mother's Day and they were 'guaranteed' to be delivered on May 8. The website did say that when business was exceptionally busy that they could be delivered as late as 9pm. Four days later the flowers are still not delivered and we have left several voice mails on their number as well as sent several emails with no response. We did finally receive an email that said they had attempted delivered and no one was home and they had tried to call the receiving party. We were with our Mother in her home during that time and there was no attempt to deliver or phone calls. I'd have to honestly say that this is directly and purposefully lying instead of trying to work through an issue. We have since looked at the reviews and found an overwhelming very negative view of this company with hundreds of complaints. They should not be in business.

I ordered flowers for my lovely mother three days before mother's day with a guarantee they would arrive on mother's day! Here it is three days after mother's day and they have still not arrived. I have never received an emailed confirmation but they have taken the money from my account. I have attempted multiple times to contact the company and could not get through to a person even once! I am going to have to chalk this one up to paying stupid tax for not looking at reviews of this company! DO NOT USE THIS COMPANY!!!

I put in an online order on Thursday May 4th for a Saturday delivery for Mother's Day. I did not receive an email verification and did not have an order number so apparently I can't get anywhere with them. It's now Tuesday and no flowers. I'm reversing the credit card charge at the bank tomorrow. This company is very bad.

Ordered flowers for Mother's Day, the flowers were not delivered, but they gladly charged me for them. Should have checked their Facebook page and reviews first before ordering. HORRIBLE COMPANY.

Don't order from this company, they are terrible. I shop online every day for personal and my work and I have never had this issue, so terrible. I ordered flowers on Friday May 6th 2016 and they still to this day haven't been delivered. I have been trying to call and I have had to wait on hold for over 45 min. This is so disappointing to have our gift ruined to my mother-in-law.

I ordered flowers for next day delivery for my grandmother for Mother's Day from JustFlowers.com and they were never delivered on Mother's Day even though I paid the premium charges for next day, Sunday delivery. No one answers the phone and the online assistance won't even help with customer service issues. ABSOLUTELY STAY AWAY FROM THIS COMPANY!!! THEY ALSO WILL NOT REFUND SO I HAVE TO FILE CLAIM ON MY AMEX. #neverAGAIN.

I order flowers the Friday before Mothers Day and asked for a Saturday Delivery. I was sent confirmation this would occur. It is now Tuesday (Mother's Day was Sunday). I just received an e-mail that the order was cancelled. My mother never received her flowers and I tried SEVERAL times to follow up but couldn't get a response from customer service via e-mail or get a live person on the phone. Terrible customer service.

I got a call from JustFlowers on 05/06/2016 asking if I'd like to place an order for my Mother for Mother's Day which I had done last year with them. Being so busy I had not really thought too much about sending flowers so it was actually helpful that they had called and I placed an order for delivery by 05/08. Well the flowers were never delivered as mother reminded me also happened last year. I attempted to reach the company via phone, email and website with no success. I have not gotten a return call or email and no flowers were ever delivered. Tremendous disappointment!

My dad ordered flowers for his mom on Tuesday May 3rd. They were supposed to be delivered on Saturday May 7th (paid extra for Sat delivery). It is now Tuesday May 10th and they have still not been delivered. We have called customer service multiple times since Sunday May 8th and had to leave a message with our number but still have not been contacted. We have also received no email updates since the order confirmation on Tuesday May 3rd. The order number is **. We would like the flowers delivered ASAP and a refund for the $120 we spent as the flowers were not delivered when promised. Please do not order from this company! The flowers will never come and their customer service is non-existent!

I ordered flowers to be delivered on Mother's Day. They were just delivered 2 DAYS LATER. I tried calling yesterday but no one answered. Today I call and I can only get a person on the phone that can take new orders, not deal with existing. I've now been on hold for over 20 min waiting for someone to handle an existing order. THIS IS THE WORST FLOWERY DELIVERY COMPANY I'VE EVER DEALT WITH. They should be closed down.

I ordered flowers to be delivered on Mother's Day, which was clearly promised when I placed the order. They did not deliver until the day after Mother's Day and they never ordered the chocolate that was ordered together with the flowers. The customer service phone number doesn't work since you just stay on hold forever and they don't respond to e-mails. Basically, the worst customer service that I have ever experienced. Stay away!!!

I placed an order on Friday the 6th for a Monday the 9th delivery and paid extra for before noon delivery. At 2:15 I received an email telling me the flowers ordered were not available and something else would be delivered. Bottom line - delivery has still not been made and I was charged and additional 25.00 in fees that were not advertised. Will never do business with this group again. I have asked for a photo of what was actually being sent and have still not heard from them.

I will never use nor recommend Just Flowers again. The service they provide is terrible and isn't the one agreed on purchase. After a sudden death in the family we ordered flowers for the same day delivery. The total cost for this added up to a pretty little number, however as I was lead to believe our family member would receive them the same day we did not mind. TWO and a half days on, still no flowers! Numerous calls to the customer service (£11 per call... $15, as we're calling from the UK) still no flowers!! The service you pay for is not the service provided. AVOID!!!

I ordered flowers for a couple of very special ladies in our lives for Mother's Day with a promise date of May 7 Saturday. Did not happen. Got a e-mail saying they would be there on time for Mother's Day May 8 for sure. Did not happen. E-mail saying rescheduled for next delivery date. Monday May 9 one arrived, not flowers as described, other still in limbo. So four days now they failed to return calls and e-mails and finally got a live person online who did not understand what my complaint was. Plain and simple gave order number and told them they had not arrived. They will look into it. Let's see what's happens on this fourth day past the promised date. Three missed promised dates by e-mail computer generated promises.

I ordered flowers for Mother's Day. I was guaranteed a delivery on Mother's Day. I called my Mom and wondered why she didn't say "Thank you," so I reluctantly asked if she received them. She didn't. I was promised they'd be there today. Nope. Thanks Just Flowers for the disappointment! I tried several times to contact them and could not contact them in any form.

Could anyone imagine being 400 miles away from their Mom and send flowers for Mother's Day just to have the company not deliver or even give my Mom or me a call saying they will not be delivered. As much as I expressed my sorrow to my Mom nothing could possibly explain how I failed her on her special day... Please do not use these folks. They do not return telephone inquiries and or e-mail inquiries.

I ordered flowers from these people to be delivered the Saturday before Mother's day. The flowers have arrived Monday at 7pm. I paid $14 US in shipping fee and Mother's Day has come and gone. They do not answer their customer service phone number even though their website claims it is 24 hrs service. I think Consumer Affairs needs to investigate this because this company is misrepresenting themselves online with a number of awards and false claims.

JustFlowers.com - NO DELIVERY JUST TOOK MY MONEY!! TERRIBLE SCAM! SOMEBODY PLEASE GET THEM OUT OF BUSINESS! I ordered flowers online on Saturday, May 7 to be delivered on May 8, for the graduation of my daughter. After finishing my transaction, a total of $72.00, the site said there was an error. I was concerned because I already gave all the information including my credit card details. We called customer service and explained what happened online and decided to place the order with the sales representative on the phone which took forever cause she was very slow, that we had to repeat every detail 3 times. They gave us a confirmation number and promised they will send us an email confirmation. In short I didn't even have a receipt and we checked the credit card statement, they charged $82.00, $10.00 more than what was advertised online. When I asked my daughter if the flowers were delivered... it never arrived.

When I ordered, their site showed it could be delivered on Mothers Day. The assortment was not as nice as the assortment I had selected on the FTD site, but they said they could deliver on mothers day. Their price was also $20 more than a comparable assortment on FTD. Well, here it is the day after Mothers Day and is nearly 6pm. My mother has still not received her flowers. I cannot get a hold of anyone live. It is all automated phone service bouncing me back to dealing with online. What a horrible experience. I will never order from them again. I wish I would have checked the reviews first. Buyer beware. They gave me false information with their false advertising and horrible customer service.

I ordered flowers for my mother and mother in law for mother's day. They were ordered on the 6th for delivery on the 7th. No flowers were delivered on 7th. My mother's were delivered on the 8th and weren't anywhere near what was ordered. Tried calling customer service many many times to no avail. Tried getting a hold of them thru Facebook--they blocked and deleted my negative comments. As of the writing of this review on May the 9th at approximately 5:23pm my mother in law still hasn't received her flowers. In my opinion this is totally unacceptable. I'm going to file for the return of my money thru the BBB. Anyone who orders flowers from this company please beware--you will not get any satisfaction from them for you are unhappy with their service. I have added pics of what I ordered for my mom and a pic of what she received.

I had ordered flowers for my mom for mother's day and they did not arrive. I had to call a day later and they never answer the phone. I finally got a hold of someone and we finally got a callback. There was supposed to be an apology note with flowers and there wasn't any note and they delivered the wrong flowers. I will absolutely not order from these guys again. AWFUL.

My daughter ordered flowers for next day delivery for me for Mother's Day from JustFlowers.com and they were never delivered on Mother's Day even though she paid the premium charges for next day, Sunday delivery. No one answers the phone and the online assistance won't even help with customer service issues. ABSOLUTELY STAY AWAY FROM THIS COMPANY!!!

I ordered several design flowers for my mom and sisters on Mother's Day. JustFlowers was unable to deliver same day to my mom. Either failed to email or phone me for delaying. I got an email from them next day stated they will reschedule for delivering (after Mother's Day). And my sisters' orders were received but the designs were different from what I expect. It is an awful experience with JustFlowers.

I live in the United Kingdom and my mother lives in the United States. Being mother's day was yesterday I ordered flowers online to be delivered on the same day on the website at 6 am Eastern time and they happily took my money. I had given them my mobile number and my mother's number to use as means of contact. She never received her flowers and I am unable to get into contact with a human being on the phone! I have had no interaction from the company explaining why they have not arrived or even a delivery update. My mother no longer wants the flowers. I would not be recommending them to anyone. The online chat is useless, the voice mail service is nonsense, but they have humans waiting to take calls in sales to take money but not deliver. I want my money back so I can buy my mother something better.

I ordered flowers for Mother's Day and they never delivered them. They did not respond to calls, emails, contact from their website, or their own "live chat" system. They did not offer to give me my money back. They are disreputable and should be investigated.

Ordered flowers to be delivered the day before Mother's Day. I was told that a receipt would be emailed immediately. When a receipt was not sent, I called, received a message telling me to leave callback number. I did not receive a callback. At 6:30 pm on Mother's Day, the day after the flowers were supposed to be delivered, I received a robo call telling me that they had been trying to reach me and that my order would not be delivered until the day after Mother's Day, now two days after they were supposed to be delivered. I had been home since I placed the order and no attempt had been made to reach me.

I ordered Mother's Day flowers and customer service 100 percent assured me that they would be there by Mother's Day. Well sure enough I received an email stating their apologies but they will not be delivered until tomorrow. Clearly missing Mother's Day and not following through with the promise. I tried to call them a few times but unfortunately I could not get anyone on the phone. I am so bummed out and do NOT BUY flowers from here.

Rip off!!! Advertised same day delivery and didn't deliver. Called and gave me the runaround about my refund claiming a supervisor will call me back in 15 mins 2 hrs ago. Insulted me with a $5 credit on my $85 order. Turned it over to my bank and they are going to dispute and get to the bottom of this bs. It's ** Mother's Day and if y'all do it on this day it's sad to know how they treat more serious matters like funerals. It's unprofessional and disgusting!!! Never again!!!

I sent flowers to my sister for her birthday. They were delivered wilted and half dead. She called immediately and they said a replacement was being sent. Replacement consisted of a sprig of flowers wrapped in cellophane and she was told to arrange it herself. The flowers were dead the following day. "Customer service" refused to give out the name of the local florist, send a new arrangement or refund my money. Please avoid this firm at all costs and see the picture.

Over two weeks ago I ordered flowers for my daughter's birthday from Just Flowers. I received a confirmation and the money was deducted from my account. I thought all was well. Then on the day they were supposed to be delivered I get an email telling me that they could not find a florist in the area to fill the order unless I paid and additional $30. What a ripoff. Now due to the late date, I cannot send my daughter something else for her birthday to arrive in time. I will never ever use them again.

I placed an order at 10:30 am to be delivered the same day. I did not wanted to pay the extra fee to have them deliver it within 4 hours, since my mom would still get the flowers by 6 pm. At 3 pm I get an email that the flowers wouldn't be delivered until possibly next day. So if I would pay the extra fee they would have deliver the flowers on time? When customer service called they said, "No flower shop is close by the address"??? Ridiculous.

Order some beautiful pink flowers labeled "Once Upon A Time'' on website. Called and spoke with very nice agent. She understood everything, clarified everything, no problem. Flowers arrived to friends and looked nothing like I ordered... I even stepped up to deluxe and not even close. Vase totally different, different pinks in arrangement, not baby pink, but HOT pinks... This site just needs to verify with whomever they place their orders with that it is what the customer ordered... Won't use them again... Can't trust I will get what I paid for. :(

I tried to place an order via the internet, but the next day, when I got my confirmation, the address was not the one that I originally typed in the order. JustFlowers did not look at the address and verify the address in any way before processing the payment. They charged me for the act of charging my credit card and calling me to say that there was an issue with the address. They did NOT verify nor check for address' accuracy at the front end before placing the order with their florist. Then, their florist, according to JustFlowers - apparently did not verify and confirm the address before assembling the arrangement.

Terrible customer service. Not only did our flowers never make it for my grandma's birthday but I was treated very poorly. They took no responsibility. Made it very difficult to get a refund. The cherry on top was that I was hung up on. If they can't make a delivery they shouldn't be selling the service. They messed up and should have offered to fix it. Very unprofessional. AVOID.

An orchid corsage was ordered to honor the State President of a large national service organization at its State Conference. This woman served approximately 1,000 members for 3 years with many days and hours of service. She was being honored for her dedicated service at the end of her term of office. The orchid corsage was guaranteed for delivery by noon time on the day of the event for an additional charge. There were no flowers delivered by noon.

I ordered a funeral spray for my sons dad. I was told by the person taking my order that they would be there for the 5pm viewing. Well this did not happen. The flowers I ordered was orange and purple with a big purple bow and told them to add 2 or 3 Bird of paradise flowers. They said they could do. Guess what - was not done. No bird of paradise. I will never use JustFlowers.com. Very, very disappointed. I spent $129.00 and they offered me a $7.50 credit on my next order. How insulting. They have got to be kidding. $7.50. Please use a more reputable flower shop if you want something nice.

I ordered the Pink Gladiolus Standing Spray from JustFlowers.com for my best friend's funeral. I ordered the glads because they were my friend's favorite flower. First, they sent the flowers the day before the service without notifying me. My friend had a visitation the day before that I wasn't aware of and did not plan to attend. So the flowers sat an extra 24 hours before I saw them. But that's not the worse part. I was absolutely horrified when I saw the poor presentation and lack of any gladiolus on the stand. In fact, I don't even know what kind of "flowers" they were, they looked more like some kind of "berries" and what was there was nearly dead, they were literally dying! I was extremely embarrassed! My being the best friend, made me look like a jerk.

Do not use them. After my order was never sent or received, I asked for the next day. No delivery. But they kindly called and was able to reach the flower company. They needed more money to be delivered because they had to drive further. Ok... What?? I am having flowers delivered to downtown Ann Arbor. Did the company delivering my flowers come from Detroit??? Seriously. Never heard such BS in my life.Then trying to cancel the order was another battle. This company doesn't deserve 1 star.

I ordered flowers from "JustFlowers" on March 17th, 2016 approx. 11:25 AM, online. I requested a within 4 hour delivery. Here it is 3/18/2016 and I still don't have a confirmation email, receipt, nor do I have any flowers delivered. I called around to several florist in area where flowers were to be delivered and 3 of them refuse to take orders from Just Flowers. In the florist business they have a bad reputation of not being able to deliver what is sold. I went on their chat line 3 separate times but I have not been called back like promised. I also requested a supervisor to one of the two customer service people but was put on a 23 minute hold at which time I was disconnected. I requested a full refund but was told I could only expect a $4.99 expedite fee refund. This is a bad business practice and needs to be investigated.

My order was placed March 8th with delivery scheduled March 9th. On March 11th, I spoke to the intended recipient and she never received the plant. I called customer service and was initially told the product had been delivered. When I stated that I know it had not, the rep called the florist. He then told me that he was mistaken and that the plant was attempted to be delivered, but no one was home to sign for it. I explained that I release the florist of responsibility and to please leave the plant on the front porch.

They don't even deserve one star! Horrible experience with this company. Bought a flower spray and promised delivery for the viewing of my husband's mother and it was delivered the next day for the service. The flowers were not at all what we ordered. Pink Lady Standing spray ended up to wilting flowers and not at all what they "claim" they're selling to you from their website!! Customer service was awful and I consider this a scam. Do not order from this 3rd party "florist". They can care less about what you have to say. All they can say is... "I apologize"!! If hear that one more time, I'll scream! This will be all over the internet, so BEWARE!!! Deceiving is so right!!!

I ordered flowers from JustFlowers.com March 5, 2016 a Saturday around noon to 1:00 pm for a family funeral being held on the coming Monday. I missed a call from them that Saturday evening from because I was grieving and exhausted from searching to select the right flower arrangement for my family member's funeral. Their website looks professional, so who would expect a problem! Sunday morning, they called again and I called back. They told me that the florist could not fulfill the order because they did not have the flowers for the arrangement. So we began discussing flower choice options over phone when I heard a knock on my front door.

When my girlfriend had a horrible day I spent the extra money for SAME DAY flowers to be shipped to her. The website charged me for four-hour service. When the flowers never showed up, I called and they gave me the same old tired excuse that "in the event you pay for same-day, they can reschedule the next day. Ok what??? That would make it NOT SAME DAY, which is what I paid for. I asked for an explanation and they stated my 11 am order was too late to get an order out. Wow. Why advertise 4 hr service if you can't do it. No mention of cut-off times are present on the site. Long story short, they would not let me cancel the order and I paid for SAME DAY and didn't get it. So yeah, they are that special vendor that will pull the "fine print" excuse to do whatever they want pretty much. Sincerely, the guy who got taken advantage of by justrippedyouoff.com.

I was so worried how I will send flowers to a granny in Toledo, OH and I was so frustrated with all the choices available that I almost went nuts. But finally I was able to use JustFlowers easy ordering system to quickly choose a flower bouquet I wanted and fill out the information, it took me 5 minutes to get it all done. And then 2 days later, voila, my recipient got surprised with my gift and the company did great as far as handling this delivery. I would use them again should I have another occasion come up sooner or later. A+.

I am so dissatisfied and sorry I ever ordered flowers for my daughter's 50th birthday from these people. The arrangement arrived 3 hours after the expected time and the flowers were in a small glass instead of a vase. The flowers were not anything like the one seen on their advertisement and were wilted. The customer service representative was rude and condescending. The only thing he offered was the $4.99 because it was not delivered on time. They will not stand behind their product and his answer was "if you stop payment we will go to the recipient and pick off the flowers."

Do not order from "JustFlowers." Not only did the company deliver a substandard product - if you could even call it that - but based on the similarities in the reviews on this site I'm inclined to think it's a scam. As a company, you can't repeatedly fail to deliver - in any way, shape or form - what was ordered, then respond to customers with a 'we're investigating' line to stall things, and fail to reimburse them in the end. At this stage, I've been waiting two days for the company to "call the shop" that delivered the pitiful 'bouquet' below. (Two days to call a shop?!) I ordered an upgraded 'Rainbow of Vibrance' bouquet.

I am so UNHAPPY. I ordered flowers for my mother for her 81st b-day, and total Payment was $98.99 for a arrangement. First of all, they sold me on an upgrade for $20.00 +$4.99 for a 4-hour delivery guarantee. Which they did not deliver when promised, and when they were delivered they were in a tea glass, no vase, a glass the size you would drink tea from 8 oz. and the flowers were sagging and DEAD. I called and they said they would refund my $4.99 charge back ONLY. I'm out flowers and $93.00.

My sister in law passed away on 01/22/16. I ordered a floral arrangement with only red and yellow roses and a Bible! The arrangement came with 3 red roses and various yellow flowers. The Bible binding was so old that it was coming apart. I emailed and spoke with representatives for about a week to no satisfaction. The company says I did not order any yellow roses. They said they would give me $10 back on a $200 arrangement. I told them to keep it. Please never use this company. They cannot do anything right and are very unprofessional.

This company accepts NO responsibility for its products or services! I ordered birthday flowers to be delivered on Sunday, January 31. The online chat person told me all I needed to do to ensure the time and date of the delivery was to put a note under special instructions. Apparently, however, the 'small print' indicates that deliveries on Sunday are not always possible, so Saturday deliveries may be required. Ok, however, when my son, who was not home at the time, received a call stating that a Saturday delivery was attempted (no one called him first to see if anyone would be home), there was no one at the return number when he returned the call. No Saturday delivery, no Sunday delivery.

I ordered flowers on a Friday for my father-in-law's funeral on Sunday. The customer service rep was waiving the delivery and handling for one order (which was not fully waived) and I paid extra for embossed ribbons. On Sunday when I arrive at the wake, the ribbons are not embossed and a whole flower arrangement from his grandchildren was not there. I was told they were delivered to the church. I never gave the church information, mentioned the church, or asked for delivery there. After holding for 40 minutes, the rep had to call the church, for what reason I have no idea. Then she said someone would get back to me. Monday after the burial I again tried to reach out to them. The hold time is horrible. I was then told that I had to wait for them to investigate the situation.

Do not use this company! This has now happened 3 times and now I am done! Funeral flowers 2 times wasn't what I ordered at all. Vase not right, flowers not right, colors not right, size not right! 180.00 arrangement and what I got was a 40.00 arrangement!! This last time I sent my husband flowers that didn't arrive! I called, they said they would waive the fee of shipping but that wasn't true either. When arrives not much flowers in it!!!! I took a picture and they wouldn't do anything about it! Not as the picture at all!! All the fees are a scam too!! They won't tell you who they use nor do they stop using them even if they don't deliver or make wrong arrangements over and over! I have learned my lesson!! They are crooks!! Go to a florist and order your own!

I order flowers for mother-in-law in hospital on Wednesday. I asked if they could get tropicals and they offered Anthuriums and Gerber daisies. Fine. I paid extra $10 for flowers and $5 for next day delivery before 1:00. The flowers never came. My mom went home and I called JustFlowers.com and they said the florist doesn't deliver in that area. They need my approval to charge $15 for the new florist arrangement of blue Hydrangea, Orchids, and Lilies. I approved but the flowers were never delivered.

This was the worst experience ever! I purchased flowers for my mother's 60th and had them delivered to her work to only see them that night at her dinner and they were NOTHING like the picture. Not to mention a representative from the company called me earlier to tell me the florist did not have the flowers to complete the arrangement and when I asked to change it they placed me on hold and miraculously found the flowers to complete the order.. Then when I called to complain they would not refund my money nor let me send different flowers but only offered to fix the arrangement but they needed the old arrangement back in order to do so. Then when the second failed attempt arrived I realized I fell victim to a bait and switch sales tactic. I caution anyone who is looking to purchase flowers from here.. spend the extra money and order from FTD!!!

I ordered flowers Dec. 27 for my daughter's BD in Rochester NY. They guaranteed same day delivery and called me later that evening to say because of the Holiday they would be a day late. That seemed reasonable, however, I had asked that they text her when they were delivering because she is Deaf. They claimed they tried to deliver on the evening of the 28th, no note left, no text and it had been snowing but no tracks in the driveway or on the steps. After SEVERAL lengthy waits with their customer service dept, and emails, they managed to deliver a very limp bouquet not even close to the picture on their website. All of this aggravation for $126.00 CDN. Again much time wasted complaining and several calls back and forth and WOW, they offered me 5.00 off my next delivery. Then 7.50 and finally a whopping 10.00. Absolutely the worst service and value for flowers I have ever experienced.

Order a funeral arrangement for my daughter's father-in-law's funeral and I should have read the reviews before wasting my money. Picked out a $70 arrangement and with all the add-ons. I ended up paying $92 for a $45 looking glass of flowers. The arrangement looked nothing like what I picked out and I will never used this company again.

Eight days before a funeral I ordered a specific arrangement shown on JustFlowers' website. I emphasized the importance of having only the flowers shown in the website photo. The morning of the specified delivery date I received a phone message that the arrangement consisted of substituted flowers as the ones I ordered were not available. I immediately returned the call, having been given the nationwide central answering system. I told them that if the arrangement could not be fulfilled then I wanted to cancel the order. Twenty-four hours later they phoned me to say that they were unable to fill the order and that the funeral was that same morning.

Ordered flowers two days in advance of occasion. Did not arrive - difficult to reach a customer service rep. Promised delivery for 3 days in a row. No show. Disputed credit card charges - within 2 hours the credit card company confirmed and provided permanent (not pending) credit. DO NOT USE THEM.

This website makes a huge deal about hand to hand next day delivery. We ordered a flower bouquet for my mom's birthday yesterday and paid extra for delivery by 1pm guaranteed. At 1 we called in - they hadn't even made it yet. They hadn't even found a local flower shop to order it from yet (yup, they're just a middleman, do an extra google search and just find a local florist). They assured us it would be delivered by 5pm. It's now 6:30 and they still haven't found a middleman. But they did offer $15 to deliver it tomorrow. Sorry, but today was her birthday. Too little, too late. Terrible, dense customer service. And they managed to drop the call in the process of finding a supervisor. Save yourself money and frustration and go anywhere else.

I placed an order to JustFlowers after doing a Google search asking to find where to send flowers to Santa Monica, CA. JustFlowers was one of the suggested options. I thought it was a local shop. As it turns out it's not! As soon as I placed the order I got two strange calls from ALGERIA...!!! Both calls were hang ups and went to the two phone numbers I had just left while making my order... Then I get an email from supposedly JustFlowers saying that I needed to get in touch with them to complete my order. That email came with a warning telling me to be careful because the email might not have been sent from whom it says it was sent and the phone numbers didn't match the ones on their web page.

I ordered a funeral arrangement around 10 am Saturday 12/26 for delivery to a funeral home by 3 pm 12/27. I did not receive the arrangement at the viewing for father-in-law. Mine was the only family of the 6 kids who did not have flowers. When I called the 800# to check on the problem at 6 pm on Sunday, I was on hold for 20 minutes before I was directed to customer service due to a high call volume. I was then connected to voicemail that they claim is checked every 15 minutes but when the call connected, I got the message saying that the voicemail box was full and I was immediately disconnected. I am FURIOUS and so disappointed with this situation. It was very upsetting at an already sad time. justflowers.com completely let me and my family down and I will never use them or recommend them to anyone.

On Dec 22 I ordered a Christmas floral centerpiece for my daughter because she was hosting Christmas dinner. It never arrived. When I tried to cancel the order on Dec 26 they refused and said the centerpiece was en route. It never arrived. When I tried to cancel the order on Dec 27 they refused. My daughter no longer has a use for a holiday floral arrangement and is going on vacation. When I explained this to Bela the manager she still refused to accommodate my request. I will NEVER use this company again.

This is an update to my December 26th, 2015 review. I complained to JustFlowers that the arrangement received by my daughter had not REMOTELY looked like the one I had ordered. Ordered: white/cream/gold/silver. Received: green/ white and lots of RED! It took 3 different phone calls, with 3 different people to confirm my unhappiness (they called me after my email with pictures). Their position was that a nice arrangement had been sent, and the florist, realizing that she didn't have the right flowers, added extra RED flowers. My position: according to the legal jumbo they originally sent me "substitutions were allowed as long as the feel and look were maintained" and it just wasn't, according to their own standards.

Ordered large funeral ($100) bouquet for our 93 year old WW II veteran & dear friend who passed away in Montana on Sunday (We live in PA). Website had a GUARANTEED delivery of Monday. Received an email on Tuesday (day of church funeral @ 7 pm) that these could not be delivered. Called the customer service who said that even today, Wednesday they could not be delivered to the viewing. You cannot imagine our disappointment! Could not even understand the customer service representative as they had a very thick accent. Customer service representative was not sympathetic to our situation. Recommend NOT USING JUSTFLOWERS.COM COMPANY.

My son ordered flowers on Friday, they were to be delivered on Saturday. He got the address wrong so when Just Flowers called to confirm, I gave them the correct address. The flowers finally got delivered today and they were horrible. 3 days on the phone, being told that they had done nothing wrong. NEVER ORDER FROM THEM. Also ordered from FTD and ProPlants same day and everything was delivered great.

I wish I had read all the reviews before I ordered Mother's Day flowers. They never arrived, and when I called the customer service number I was on hold for 15 minutes before a machine told me to leave a message. No one called back. The next day when I called the number that I used to place the order in the first place, a representative told me the flower shop was closed (on a Monday at noon). I went online and saw all the negative reviews and I realized I had been scammed, so I called my credit card company and they took care of it, thank goodness.

Please beware of hidden fees. There's a phone order charge and a delivery fee that is not revealed to the customer until the bill comes and you call them and ask why the extra $30. I was told I was going to be charged $60 and the bill showed they charged me $90.71.

Got a price online which I considered to be the total cost. Received original price along with handling and shipping costs. If I had known this I would have phoned a local florist for flowers.

I have a long, long sad story to tell about Just Flowers, but have decided to limit my words... Most of the flowers were DEAD; plant arrived at Church LATE or days earlier (still not sure which) although I paid extra $$'s for plant to arrive on time (not too much to ask, or so I thought); paid extra $10 for personal Banner, which was NOT included; plant plugs were just dropped into basket with no dirt to secure them, causing plants to fall over and dirt to fall out when plant was moved; plant did not look anything like picture on website, was very small for outrageous price.

My father passed away, I ordered flowers (a cross on a stand) on Tuesday, November 23rd, the customer service rep assured me the cross would be delivered to my father's service November 28th by 2:00 pm. We arrived at the church at 12:30 pm and the flowers hadn't arrived yet. I contacted the customer service dept. and they told me they're working on it. People started to arrive 1:45 pm and the flowers still had not arrived. I called again and the customer service person told me they were not going to be able make the delivery. I was beyond disappointed. My father only dies once. We didn't have one single flower at the service. I would never recommend using this company, they should have contacted me sooner if they were not able to make the delivery. Awful Service. This order was over $200.

I ordered a fresh-cut floral arrangement of blues, lavenders, and greenery for a young man's funeral. What I received was an arrangement of pink carnations and purple daisies suitable for a bridal bouquet. These flowers were all one height, with little greenery, and looked like they had just been purchased from a grocery store. I took a photo and forwarded it to Just Flowers, requesting a full refund. I received an explanation that the container had to be substituted and was offered $5.00. I replied that I was not concerned with the container, I was concerned that what I had selected and paid for was not what was delivered. The pink carnations were totally inappropriate for a man's funeral. I was then offered $5.00 for the container and a $10.00 coupon for a future order.

I am extremely disappointed with the lack of service from Just Flowers. I ordered flowers for my daughter-in-law who just gave birth to my grandson to be delivered on Sunday 11/8 and I found out a week later that they were never received! When I contacted Just Flowers I was told the flowers were delivered Monday 11/09 at 3p.m. She left the hospital at noon that day. I specified when placing the order online that the flowers be delivered on Sunday 11/08 and my confirmation stated they would be delivered that day.

I wish I had read this before I placed the order. I called to place an order on Thanksgiving to ensure they were open. I also spent extra money to get it delivered in 4 hours. I spent almost hundred dollars. I never heard from receipt. Thinking it was strange I called to confirm deliver. I was jerked around and after 20 minutes found out the florist they used was closed. No one called me to tell me. I immediately requested a supervisor and was put on hold. Came back after 10 minutes that they were no available. I assisted and Aluce hung up on me. I am now on hold 20 minutes with Reggie both supervisors busy. This is ridiculous and the worst company ever!

On 11/12/15 the order was confirmed at 10:50 am for delivery to a local hospital in the Seattle area; At 3:30 pm I was advised delivery would not happen on as ordered that day as no florist could complete the delivery; I called at 8 am on 11/13/15 to relay that the patient would be leaving the hospital at some point on Friday and the flowers needed to be delivered by Noon. After 3 phone calls to inquire of the status of the delivery - which had not been accomplished by 4 pm on Friday - I called the patient who had just gotten home. She advised that she had not received our flowers.

I ordered flowers on Nov. 5 for delivery on Nov. 11. I received notification on Nov. 11 that they were not able to process order unless I paid an additional $9 for delivery in addition to them switching the flowers I had ordered. Terrible service, no flowers for my mother-in-law, and no time to get something else former birthday! Will never order from them again and will spread the word!

Bad experience and I will NOT order from Just Flowers again and will NOT recommend them to any of my family or friends.

I ordered an arrangement through JustFlowers and when it was delivered the recipients were not home, and the arrangement was left outside for three days, before the recipients returned. Additionally, I paid extra to have a red rose included in the arrangement. No red rose included. I called JustFlowers and explained the situation to the person on the phone. She said they would redeliver the arrangement. I then received an email stating that the delivery was made, but when I called the recipients they had not received them.

I bought some flowers for my daughter's second baby girl and flowers arrived two days later! 'Thanks' dude! They gave me the BS excuse that local flower shop were not open which is not 100% true. I will never buy flowers from this people again nor do I recommend them to anybody.

The flowers I ordered WERE delivered. I take my poor review back! Customer service is poor because I could never reach anyone to speak with after receiving a notice that there was a problem with my credit card. Very frustrating, but the flowers are beautiful!

I ordered an arrangement to be sent to the home of a newly married couple on Oct 2, 2015. It was never delivered. I know, because I was at the party at their home after the wedding. Of course the monies were taken from my account at time of order. I called Saturday, was told by representative that they could not reach the florist they ordered from, but they would call me back. Nobody ever called me back. I sent 3 emails to cancel this order & if not resolved by Oct. 6th (by resolved, I mean a FULL refund) I am going to my bank & say it's a fraudulent charge. I wish I had read all of these complaints before I used them. It was embarrassing to have my friends think I did nothing for their wedding, and there were "hidden fees" regarding delivery etc. that I was never told about. I won't be using JustFlowers again.

I ordered a nice arrangement on Tuesday, Sept 22 to be delivered on Friday, Sept 25 in the early morning or the day before for a funeral service. On Friday afternoon I got a call that they were unable to deliver the flowers in time. WHAT??? They were ordered on Tuesday and it's FRIDAY. The woman calling seemed more interested in not losing the sale and kept offering me deals - re-routing to the home, $15 off if I re-routed, would I like to send a gift basket instead. I then asked to speak with a manager and she WAS the manager. (I was really trying to understand how they couldn't get the flowers there in time). I never did get a reason. I am waiting for the amount to be credited back to my card. I would not recommend JustFlowers to anybody, ever.

I ordered flowers on Friday for a client while she was recovering in surgery. I was told the flowers would be delivered by 6 pm and the total would be $49.99. She did not receive the flowers until over the weekend and my card was charged nearly $80. Customer service did nothing to change the situation. They said "day of delivery" does not guarantee day off and the total is subject to change with various delivery fees.

Didn't deliver Sat. for my daughter's birthday and she was home alone after her hubby deployed. Then they said "oh for sure they would deliver the flower plant on Sunday". Nope it didn't happen. Do 2 phone calls today about the order that I now canceled. A manager was suppose to call me and guess what, he didn't! Between the call on Sat. and 2 on Sun. I lost about another hour of my time and even more angry!

This is the third time they have said they could deliver on a day I pick and then the person waits and waits and then when I call they have no excuse except that Happy day they will be delivered a day late!!! Inexcusable!!! They don't even notify you so you can call someone else to deliver and so it screws up that person and my day. My son ordered me flowers for my birthday and I have waited all day for them and as usual when he called "oh yes they will be delivered tomorrow" not the day he wanted!

Absolutely the worst flower company ever! Please read review before deciding to purchase from this atrocious and inadequate company! No resolution, they only cared about me contacting Visa to cancel purchase, and giving them a bad name! This message was written to two different managers after many attempts to handle this error on their part by phone!

I ordered memorial flowers to be delivered to the cemetery for my cousin's service on Sat morning, 08/15/2015. I ordered them on Monday, 08/10/2015 and spoke on the phone on three different conversations to verify my order would be delivered before the service. I paid extra to make sure this happened and was assured they would be delivered in plenty of time. I was shocked to arrive at the service and not see the flowers I ordered for my family! I then received a call DURING the service to state they were not able to deliver the flowers! This is so unacceptable!! I cannot believe anyone can stay in business with this kind of service! The pain and anger this caused in me with regards to our loss and their unbelievable service neglect is awful! I just don't want anyone else to have to go through what I have and want to make sure this business is held responsible for their neglect!

Ordered a large funeral arrangement to be sent on Saturday for a funeral at 9:00 a.m. on Monday morning. I'm in PA, the funeral was in WI. Site says same day delivery so I thought I was fine. I get a call from JustFlowers at noon on Monday saying they never delivered the flowers to the funeral home. Do I want them delivered to the house? There was no house to deliver them to. Most people were from out of town. I said to forget it because the funeral was over by 1:00 and they still hadn't found a florist to do the flowers. They kept trying to get me to send the flowers anyway for a $10 discount. The flowers were $200. I insisted I wanted a full refund. I'm waiting to see if I get it. I told them they should have called me on Saturday within hours if they didn't find a florist so I could at least let my family know flowers were NOT coming. I will never use them again!!!

Ordered large and paid for large of arrangement (homemade lemonade) for my daughter just had breast surgery to make her feel better. She put a picture on Facebook and it was not the one I ordered. They made the smaller one for the price of the large one. I'm currently seeking legal advice. I feel I was stolen from and lied to and mistreated by customer service department to made my daughter smile! The money is no problem! I'm wondering how many other people this has happened to.

DO NOT ORDER FROM JUSTFLOWERS.COM!!! My mother spent $124 for an orchid with 2 balloons to be sent to me ($79 for plant, delivery, handling fees, etc.). I received a small orchid that you could get for $15 at Home Depot with 1 small balloon. Did not give it much thought because I had no idea how much she spent. All the flowers died and plant was nearly dead after 5 day. When I found out how much she spent, I contacted justflowers.com customer service the next business day (7th day from receiving the plant). They said they would send a replacements.

Paid an additional $4.99 to have the Azalea plant delivered before 1:00 P.M. the next day. Called twice to confirm delivery, but they couldn't confirm it. Later that afternoon, called again and the flowers were delivered 2 hours beyond the scheduled time frame. In addition, I paid $72.99 for the deluxe Azalea plant, and the clients received a rose bush in a metal watering can! Not what we ordered.

On Sunday I ordered online a flower arrangement for a funeral on Wednesday. When will I receive my email reservation confirmation for my Aug. reservations? Tuesday I heard from Just Flowers saying they were having trouble finding a local florist. They found one but it would cost me another $13! Knowing the funeral was the next morning I was very upset & panicked. I told them to forget it & in lieu of flowers decided to make a donation. Just Flowers called me back and said it was too late to cancel the order, my credit card was already charge & she was just calling me to get permission to charge an additional $13 on my credit card to cover the long distance delivery.

I ordered chocolate on Friday 31/7/15. After was assured by their operator that they will be delivered same day. Today Sunday midnight the gift was not yet delivered.

I have spent the last three days trying to get one single bouquet of flowers delivered, on a random Monday before 1 pm (not a holiday)!!!!!! Your customer service is the poorest I have ever encountered in my entire existence. Not only were my flowers not delivered on the day they were supposed to, they were not delivered the day after either. It is now Wednesday and I spent a solid 30 minutes on the phone yesterday with an incompetent "manager" who basically blackmailed me and stated that if I did not settle my complaint with Better Business Bureau that my flowers would not be delivered.

I ordered flowers to be delivered to a relative upon her arrival at a nursing home on a Monday (order placed Friday). On Monday, I received an email stating they were unable to deliver Monday but would deliver Tuesday. Tuesday I received a phone call saying no florist could be found within 38 miles of the nursing home who could deliver my order. I would need to pay $20 more. I personally know there are more than 20 florists within 20 miles of the address of the nursing home. The inability of JustFlowers to deliver my order and to demand additional payment way way out of line. Customer services were not courteous. I ended up cancelling the order. I will never use this business again and urge others to avoid using them as well.

I paid over $100 for flowers and same day delivery. They called and confirmed TWICE. Next day I get a phone call stating they did not deliver and I would have to pay extra to ensure delivery that day. AWFUL AWFUL AWFUL! HORRIBLE customer service. Do not use this company.

Called to place an order for same day. Was told for an extra $4.99 it would be there in 4 hours! 5 hours later and 3 phone calls got told a different story each time!!! Not worth the time or money!!! They need to get it together!!!

They told me they were sorry for the inconvenience. No help at all. They were rude and very cold. They couldn't contact the florist.

Potential JustFlowers.com customer. The morning of 25 June 2015, I placed an order ** with JustFlowers.com for Exotic Passion of Tulips. Exotic Passion of Tulips is my wife's absolute favorite! I spoke with a young woman by the name of **. She reassured me that the flowers would be delivered to my wife's job before 1:00 p.m. 26 June 2015! My wife routinely departs work at 2:30 p.m., but I informed her that a package would be delivered to her and asked if she could stay a little while longer. My wife remained at work until 5:00 p.m. Rightfully so, when she arrived home she was upset and very disappointed. I explained the situation to her but that was not enough to extinguish her smoldering disposition. The synopsis with my wife is that the lack of flowers did not start her birthday weekend off good still pissed.

Horrible customer service. Fraudulent information posted on website. Do NOT order from JustFlowers. Ordered a pink Hydrangea to be delivered next day. Credit card charged at time of order. Called me 30 hours later (5 hrs from when it was supposed to be delivered) to say I had to pay $40.00 more to have a hydrangea delivered or they can send a Peace Lily. Refused to upgrade the order more than 10.00 or credit me for inconvenience of not sending plant I wanted. Asked to speak with a Manager or Supervisor and of course there was not one available.

I ordered a hydrangea plant. According to the website and a salesperson on the phone, the order was to be $49.99 for the plant plus $9.99 delivery fee. I was charged an additional $3.49 handling, plus a delivery fee of $18.98. I attempted to talk with an employee and then a supervisor on the phone, but received no refund and only arguments. DO NOT USE THIS SERVICE! You will be charged more than double the stated amount on the website for delivery.

I placed an order online at 2:11 PM California time. I expected the delivery for my brother's mother-in-law and best friend to my mother. It was her 80th birthday. The order was never delivered. Today when I checked my email, I found several requests to deliver the flowers on the next day. They said that the florist stop delivery by 2:00 PM. They said they contacted 15 local florist and none would deliver the order. They said they contacted me and there was no answer, the phone just kept ringing. I am so disappointed that I accepted a $10.00 discount, an apology letter from the company to the recipient and an upgrade on the arrangement. But, I just don't know what to do as there is nothing that would compensate me for the embarrassment of the failure of the delivery. Their site said that they would deliver the order that day! I will not use JustFlowers.com again as they are unreliable!