JustFlowers.com Reviews

I ordered a medium sized fall arrangement for my aunt's funeral that was in a basket. Got a phone call saying they would have to substitute some of the flowers. I agreed. The arrangement was sent and I was mortified. It was in a vase (cheap one) and looked like a birthday or mother's day arrangement. It was small - I could have gotten an equivalent from out local grocery store for $15. However, theirs cost me $80! I called and emailed multiple times. I asked for a refund of at least half of my money and felt that was very reasonable. At first they told me they would only refund $10, but then later said $20. Not acceptable! I will NEVER order from this place again!!!

3 Days Late! Ordered flowers for a dear friend, as her sister passed away. Website said they would be delivered Saturday. Get an email Monday evening stating there was a delay and would not be delivered until tomorrow. (Tuesday). Absolutely unacceptable. If you couldn’t deliver them on the day requested, I would have ordered them from somewhere that could have! They sent apologize email offering $7.50 off my next order. If you think I would ever order again from this company, you are sadly mistaken! Not going to happen! Keep your lousy $7.50 and get them DELIVERED!!

We used JustFlowers form the UK to be delivered in Canada. We were surprised to discover it was an American site. However, our doubts were dispelled by the helpful service given by the staff. They even phoned us in the UK to help with the order, in the middle of their night. The flowers were delivered promptly from a local florist. We would definitely use them again.

Ordered a $99.99 “Heavenly Elegance” spray for uncle’s funeral. Got contacted the day before to say they couldn’t do product I ordered and could they substitute a basket. I let them know I was unhappy and that it better be a deluxe looking basket, equal to the value of what I paid for. I was offered a $5 credit. Received pictures of the basket which was SUBPAR! Might have been worth $40 and I’m being generous. Definitely feels like a bait and switch. Wish I could post pictures of what I ordered vs. what I received. Straight trash! Called the company and sent picture. All apologies, will review and get back to me. We’ll see.

Waiting 30 minutes to speak with Teresa. I cannot get your staff to remove me from your database. I have unsubscribed at least a dozen times. I called customer service twice in the past month. Now Teresa was given my phone number to call me. Crickets. Next I will call every local florist to complain. I'm retired so I do have the time. See you on Year, Facebook, etc.

I had to order flowers for a funeral. I was in a rush for time and this company said they could get the flowers there. I was ready to place my order online but called to make sure that it would arrive on time. I was assured that it would and the guy pushed me place the order with him, not bothering to tell me there was an additional charge for doing so. If I had ordered online there was no additional charge. He was evasive when I asked for the shipping and total. He said the shipping starts at $9.99. I asked if the total was the price of the flowers plus $9.99 and he told me he had sent an invoice and to look at it. When I did so there was a handling charge of $6.49 and shipping was $18.98.

I placed an order online for delivery on Saturday 9/8/18 for a death in my family. Needless to say flowers were not delivered until Monday after the company called and asked me for additional $$ for delivery. I spoke with a supervisor allegedly and he offered to call my family and apologize. WTH.

I ordered flowers with a person over the phone. I asked what the delivery charge would be and they said $10.99, but they charged me $17.98 and a service fee which was never mentioned of $4.95. I was told the flowers would be delivered that day, they were not, nor the next day, and so far not today! (It's 5:45 pm.) I called 6 times and was guaranteed a delivery time, still nothing!!! Do not use this company. They lie and overcharge!

On September 5 I ordered flowers to be delivered same day for my sister who suffered the loss of her son and it was his birthday. That was on Wednesday. It is now Friday night and flowers are still out for delivery. They said, "I am sorry" and gave me 15 dollars credit which I haven’t seen. I have called over 12 times to company. They don’t care. They won’t deliver flowers. Please do not ever use. Very bad customer service.

I ordered flowers for my mother's birthday. I received a call from the company around 1 pm on the day they were supposed to be delivered telling me that they can't deliver them and that they would be happy to write an apology note or call her to apologize. NO WAY AM I GIVING THEM MY MOM'S PHONE NUMBER! They discounted me $5 for my trouble and told me they would deliver the next day. The next day they called me in the afternoon and told me that they once again couldn't deliver the flowers and they would be happy to call her or write her a note and offered me a $10 discount. I asked them if they could guarantee that the flowers would be delivered the next day and I received a resounding "no". REALLY???

This company is absolutely appalling. My experience with dealing with them over the last four day was unprofessional and draining. Never in my life have I dealt with such poor customer service or craftsmanship. After my husband placed an order to surprise me I started receiving several calls which completely ruin the surprise. When I finally received the flowers arrangement was of poor quality. There was a cut up frayed ribbon wrapped around the top of the vase. When I called to complain I was told if I don't like the ribbon take it off. Then was asked how much I paid for the arrangement. As if the would justify the quality of work. I spent hours on the phone with the company and the florist to no avail. Their excuse was that my husband already received a discount they don't do refunds and all they could provide was a $10 credit.

I had very bad experience ordering flowers from JustFlowers.com. The potted flowers I ordered arrived dead and dry 4 days later. It was my friend's Birthday and she was very upset to receive an awful gift of dead flowers. When I requested refund, it was declined.

Delivered 4 days late, with no communication to me and they refuse to refund me in full. DO NOT USE THIS COMPANY!!! And the flower arrangement SUCKED! Looked more like a $20 arrangement not a $60 one. The rude manager, Teresa, that feels that speaking over me and in a condescending way, felt that saying over and over "I'm sorry that you thought you could get free flowers delivered "and" you must not have seen all the additional fees online" would solve my problem... only made things worse, and is proving their poor customer service style. Hope everyone is reviewing this god awful chain of how awful this company is! Delivered 4 days late, with no communication to me and they refuse to refund me in full. AND - I paid $60 for an arrangement, the quality was worth about $20! So not only does my recipient of the flowers think I forgot them on their day, but also it appears I am a cheap **! DO NOT USE THIS COMPANY!!!

I wanted to order flowers for my grandparents as they had just lost someone dear and needed some cheering up. I was really needing them delivered on Sunday the second since the first floral company I went through fell through. When I spoke to the representative I wanted the deluxe of Always Thinking of You bouquet in a vase. He contacted the florist and the driver and had confirmed they could do delivery but they couldn't do that exact arrangement. The shop said they didn't have any iris. However they did say they had the other colors. I was told it would be a similar bouquet but would be called a designers choice for the same amount. I was assured it would be full and similar to the original one I wanted. So I made the order and was told it would be there by 6 pm.

Placed an order for someone in the hospital. They could not find the person. Chances are, they didn't try. I called the hospital to get delivery instructions. Called "Just No Flowers" back and gave them the instructions. The customer service never called the florist until 3CT when I was on the phone asking where the delivery was! Customer Service said the florist would not try again until tomorrow. Tomorrow comes along and the flowers are delivered after the patient has been discharged. So they want a home address; gave them one. A week later still no delivery. Customer service still no help. Trying to speak with a manager. Better not hold my breath! They act like they are India based. That would explain a lot. Need to be put out of business.

Placed two orders after their site guaranteed delivery for Mother's Day. Both orders never arrived. JF stated one order arrived but they would have had to pass through a security guard and contact the recipient. They didn't. Zero evidence. Charged me anyway and after disputing it with the credit card company I will be charged $100 for flowers that never arrived. The second order - also guaranteed to be delivered before Mother's Day - was rescheduled constantly. I had to dispute this as well and the credit card company was able to recover the charge. This company is terrible. They route orders to local florists and do not add any value - they over-commit and never deliver!

Called on Tuesday to have flowers delivered for a birthday on Thursday. Flowers were never received. When calling customer service they said they would call back to find out what the problem was. 2 hours later called again. Was told they would call the florist which of course was now 7:30 at night. Said they would call. Placed me on hold for a half hour. Said there was nothing they could do for me, I requested a supervisor. Was informed that she would not be in till Monday. At this point the birthday is over. The person waited all day and all I want is a refund for flowers never received. Apparently no one can help me. Maybe on Monday which is not the service I expected.

I had ordered the Deluxe Fireside Bundle for a wedding the next day. I was assured that the arrangement would arrive between 4 and 6 PM that evening. Three of my friends and I wanted to send the perfect flowers to help in the celebration of the occasion. The flowers were not sent as promised. I was on the phone with Customer Service today and the manager offered me a $10 discount off of a $108 order. I was appalled!!! First, they missed the wedding, and two days later they offered me $10 off??? NOT ACCEPTABLE! I cancelled my order! Please use another company and do not let this happen to you!

I spent an hour looking for an online flower delivery service that would deliver on a Sunday, because my relative was going into surgery on Monday and would not be able to have flowers in ICU after. Most online flowers delivery sites said they could not deliver on Sunday (they were the reputable sites it turns out). Finally I found JustFlowers.com which reported on their website that they could deliver. I placed my order, which was confirmed by email with the Sunday delivery date. An additional email arrived later that day stating they had charges me the $62+ for the flowers and delivery, which I assumed (incorrectly) meant the flowers had been delivered.

"We are very sorry to hear that you are not happy about this item. We have reviewed the picture that you sent us. The arrangement was filled to the value and was made as close as possible. We are willing to process $10 partial credit." We surely are not happy with this outcome, what was sent was not worth even $10! We will never use your service again and will inform all of our contacts of this ridiculous experience! As well as reporting this to all review sites and the BBB. All you had to do was at least send out an acceptable replacement and be more apologetic!

I ordered flowers for $ 39.99 and when it reached my credit card they had charged $ 81.58. When I called them they offered a $6 rebate. I wanted the order cancelled which I had just ordered 3 minutes prior and they said it had already been registered and they could not cancel. Fought with manager and he just kept trying to sell more products. Buyer beware.

Ordered "I dream of roses" for anniversary delivery paying premium for flowers as well as for early delivery. What I got was late delivery and not the arrangement I ordered. The display that was delivered was a scantly wilted display with the wrong colored roses. It reminded me of the bait & switch tactic. In fact they have a standard response to complaints which I read on this site from other complainants. See the complaints listed from Consumer Affairs, BBB, Trustpilot and more. It seems to me that they farm their work out to others who have no idea what the arrangements are suppose to look like and assume you'll be happy with what you get. When you complain they have a standard response and offer you a $5 or $10 credit for another purchase. I paid over a hundred dollars! Never again!!!

Never Again! We must have bad florist here, But $80.00 for these. What a waste of money. Very Disappointed. I ordered the Dancefloor 3095 pictured and got these instead. 3 roses that will be dead in 2 days.

I was mortified when I received a photo of the flower arrangement that was sent to my sister-in-law for her birthday. I have attached a picture of what I ordered and what she received. Here is a copy of the e-mail I sent them: "I can't tell you how disappointed and embarrassed I am with the flower arrangement that was sent to my sister-in-law. She was supposed to receive the Mystical Moments arrangement. What she received was something I could have put together myself. It's uneven and just plain ugly! You should be ashamed that allowed these flowers to be delivered! I have attached pictures of what was supposed to be sent and what she received. I would like a refund of some sort... not a discount on my next order because, to be honest, I don't think there ever will be another order." Extremely Dissatisfied Customer.

I spent hours researching and choosing the perfect arrangement for a new baby granddaughter after they had already had 4 sons and never in my life have I had such appalling service from an online supplier. They substituted so that it was nothing like the original design. Meaning my time choosing was total wasted as they authorized what they liked. I searched for a design without large carnations (the one I chose had small spray ones but they sent big ones) and the colour was not suitable for a delicate baby girl and the colours don’t even go together and change the whole look of the display.

Ordered a bouquet worth $130 and received the wrong bouquet. JustFlowers.com blamed the local florist and refused to refund all money. Not only was the bouquet wrong, it was 1/4 the size of what was ordered. Do not do business with them! Horrible customer service and they use shady florists that try to scam buyers probably thinking the recipient will never know what was really ordered.

This was the worst experience of my life!! I ordered the deluxe bouquet for my daughter in law's 30th birthday, ordered in advance, the flowers were not delivered on her birthday. When I called about the order they said they sent an email to me that they would not be delivered to the next day, had I received such an email I would have cancelled and ordered somewhere else. The flowers came the next day, I paid 90.00 for old roses, suppose to be 1 dozen there were 9, all the petals fell off the next day. I was suppose to get 2 dozen balloons, she received 9 and the helium didn't even stay up for the night. I called to get some kind of refund the best I could get was a 10.00 credit. Be warned NEVER order from JustFlowers!!! Customer service was awful, flowers were awful!!

That was the WORST experience EVER!!! DO NOT ORDER flowers or anything from this company, I pay for express delivery that was guarantee by 1 pm next day, and was not delivered for 3 DAYS!!! And that was a funeral flowers!!! Customer service is also horrible!!! They do not keep them promises, and don’t care about the customers at all, I was on hold for 4 hours and get no answer, only promise to call me back, that they never did!!! I will also contact BBB about this scam company!!!

I ordered flowers on a non-holiday for a non-holiday event. 3 days in advance, for a Friday delivery. Got a call telling me they couldn't do it until Saturday. I was unhappy, but agreed - even though they gave no real reason. They said it would be priority - meaning it would be out early. OK. Well Saturday came and went and no delivery. I called them and they said it was after hours, all the local florists were closed and there was nothing they could do for me! Are you kidding me! Two days straight and "oh well" is all they could say. So now here it will be Sunday before I even FIND OUT what happens, if they even bother to remember to call me! I can't believe this is how they run their business. Absolutely unacceptable.

First, they had three different people call me to verify my order. My order was verified when I clicked submit after purchasing my flowers. I don't understand why I had to have three different people verify my shipping and billing address. I've lived here for 2 years, and have never had any problems with any other company. After the third phone call, the woman said my order was verified and that it will be delivered. I received a phone call later today, saying, "Substitutions need to be made." They gave me an incorrect 800 number to call them back. It didn't even belong to their company. The phone number they gave me was 800-777-1901.

Flowers which I ordered from Just Flowers were definitely not as shown in their website's picture or photo. There were probably less than 75% of the blooms shown in the picture when the bouquet was delivered to my friend. I will not order again from JustFlowers!!!

I ordered a flowering plants and balloon for my dad. Site says same day delivery. I requested delivery the next day. It has been 4 days and no delivery yet. I have called, online chat and emails the last 4 days. They were supposed to call and email today about status and have not. I am canceling my order and asking for refund. But not holding my breath on refund. They have been very noncommittal and very unprofessional.

I ordered a beautiful arrangement of blue Hydrangeas and Lilies in a clear glass vessel for my uncle's memorial service. When my cousin sent a picture and thank you for the flowers, I was sick. No way did the arrangement sent come close to the one I ordered. It was squatty, one white Hydrangea and some stubby fill ins in a lime green container with a tacky lime green net bow. Absolutely horrendous. When I contacted JustFlowers.com, I was asked to send pictures of what was sent, which I did. I then received a lengthy email response touting their desire for satisfied customers and substitution standards, ending with an offer of a $7.50 discount (equates to 10% of my cost) on my next order. Unbelievable! I will NEVER use this company again and suggest no one else does either.

AWFUL CUSTOMER SERVICE, AWFUL SERVICE, DELAYED DELIVERIES AND LIARS. Website said "there was still time to place orders to be delivered the same day" so I ordered flowers on a Sunday. EVERY DAY after that I received emails that because they could not delivered the flowers my order was reschedule to the following day. After the second day I contacted customer service and told them I wanted to cancel my order. But to my surprised the next day received another email assuring me the flowers were going to be delivered the next day... I called again and left messages at least three times. I also emailed them to cancel the order - This is while the flowers were NOT DELIVERED YET.

This flower company is terrible... do not order from them. They say same day delivery... I ordered flowers for a friend and after 3 days still waiting. Rude customer service... refused to put a supervisor on the phone. Had to dispute the claim with my bank to refuse charges on card. It's the worst.

On 6-14-18 I ordered red roses to be delivered to my spouse, at work, as I wanted to give her a little boost after just losing her father. I agreed to an extra charge for express delivery, within 4 hours, which would be several hours before my wife got off work. No delivery was made. I called JustFlowers and after a discussion, I was assured they would re-direct the delivery to my home, no later than 6:00 PM. I agreed, with reservations. No delivery. I called the following day. They were very apologetic, the supervisor I spoke with. They again assured me, after pleading for another chance, that delivery would occur before 6:00 PM that date, Friday the 15th. Guess what- no delivery.

I ordered a funeral bouquet online on Monday morning for a Tuesday funeral. I didn't pay the $4.95 "express delivery" charge, because that was supposed to be for same day delivery, and I didn't need the flowers delivered until the next day. The bouquet pictured was all in white with an attractive spray of tall gladiolas and assorted other white flowers. Altogether, with the $15 in "handling and delivery" charges, I paid over $100 for these flowers. I received a telephone call from the florist to say that they didn't have the gladiolas but could substitute something equally attractive. I indicated that the substitution would be acceptable, so long as I got full value for what I paid. They assured me that I would.

NEVER ORDER FROM HERE! A cut floral arrangement was left in 100 degree heat in direct sun on the porch and the flowers were ruined when it was found...EVEN THOUGH the recipient was home when delivery was made. The florist they contracted with lied about the attempts to contact the recipient for delivery. When asked to redeliver, they wanted to charge $15 to do so. After an attempt to PICK-up the arrangement, it wasn't ready when it was supposed to be - the pickup involved tolls, gas and time away from work for the recipient - the company refuses to refund the money and wants to try to deliver again - but still wants the $15 fee.

This company JUSTFLOWERS need to be ban. They are #1 scammers. I ordered flowers 2 days before Mother's Day and they delivered it 2 days after Mother's Day. Paid extra to deliver it on time but my mother got a dead and dry flowers... Very disappointing and they blamed me for ordering late... Just stupid!! SCAM... SCAM... SCAM. DON'T LET THIS COMPANY TO HAVE MORE VICTIMS like me. Thanks you!

I placed an order on Tuesday for Thursday morning delivery. They advertised possible same day service. I gave them two days so there wouldn't be any slip-ups. I also asked them to call in the morning before delivering. Thursday morning came, no phone call, no delivery. It was set on their front porch Friday evening. My friend just happened to decide to walk her dog that evening in the front yard instead of the back and found the arrangement sitting on the front porch. I would never use "Just Flowers" again.

Worst experience and customer service I have ever had ordering flowers! I ordered flowers on 8 June 2018 through JustFlowers.com in Toccoa, Georgia for a family members birthday on 10 June 2018 because the local florist, Alexander's, with whom I have always had reliable service, didn't have the particular flower I was looking for. The order was supposed to be delivered on 9 June 2018 but was never delivered.

I would first like to start by saying this has been the worst ordering experience and customer service in my life with a company! They give false information constantly to obtain an order. Please use any I mean any site but theirs!!! Here’s why. I was given FALSE information, guarantees, assured, re-assured, and promised services that were not provided. Employees continue to false advertise.

I ordered Mother's Day flowers and not only did she not receive but it's June 8th and they still haven't delivered the flowers. I have talked to customer service on several occasions only to be given the promise of delivery. Then they told me that the recipient refused the flowers which is not true because my mother lives with me so I know she never got them. And now they are offering me a partial refund of $10.00 out of the $60.00 I spent for no service. This site is a complete scam and I advise everyone reading to go to a different service.

This site is absolute GARBAGE. I order 2 separate orders from this site for both of my Mom’s for Mother’s Day because they advertised “same day delivery” which was a lie. I get that Mother’s Day is busy, but one order wasn’t delivered until Wednesday. The other order I tried to call and cancel since it had been over a week and was calling customer service for over 30 minutes for them to hang up on me. Next time I called, the same thing.

Have ordered from this company before and have not been disappointed. Best to buy with discount code as prices are somewhat high. They have discounts all of the time.

I wanted flowers delivered on Mother’s Day. They delivered the day after so we refused the delivery. I disputed the charge and they forged the signature to make it look like the flowers were delivered.

I am very disappointed. I visited the sites of many of the local florists where I wanted to deliver in the SF Bay area, there were beautiful choices and very affordable prices. I chose JustFlowers because they sported "Same Day Delivery" on some of their bouquets, albeit at nearly twice the price of the local shops, but it was important for me to have the bouquet delivered the same day so I decided to try them. The order was sent in hours before shop opening times on the day I wanted delivery. Needless to say, I did not get "Same Day Delivery". Sorry to say, I will not call on JustFlowers again.

I was very disappointed with my last order with this company, the flowers were not delivered to where they were instructed to be delivered to (a headstone) and before a set time. I explain that the reciprocate father would be there visiting his daughter's grave and I wanted the flowers there when he arrived. I was told that the flowers could be placed at her grave site and provide them with the necessary information. When the father arrived at his daughter's grave site he send me a picture, my flowers were nowhere to be found. When I contact JustFlowers they told me the delivery person said he left them at the front office and they considered them to be delivered, and the company refused to refund my money.

This company is a complete and total scam. I ordered flowers for same-day delivery to my mother-in-law for Mother's Day. They never arrived. When I called around 8 that evening, the guy who answered the phone claimed they were out for delivery, which was obviously a lie. I have emailed twice to request help with my order. It's been 16 days and no response. Also tried calling their "customer service" line five times, which was a total joke. It's impossible to reach anyone no matter how long you stay on hold. When I tried an alternate number, the woman was incredibly rude and refused to help. I was forced to dispute the charge with my credit card company. What a freaking waste of time for us and disappointment for my mother-in-law. Never, ever buy from this company!

They indicate they would deliver on a Saturday, the day before Mother's Day & did not deliver until Tuesday. I also ordered a balloon, which they charged me for & never delivered. When I emailed, they never responded. Clearly, given all the reviews which state the same, this company is operating a scam & should be ashamed of their operation. They indicated the flowers are accepted, as if the receiver has any idea what commitment of delivery time was expected. I had to sign up to write a review, but it was worth it. I will also follow up with the Better Business Bureau - these people should be found & put out of business. Way to sour people's attempts are sharing joy & celebration by your abusive scheme. Gross.

On May 11th 2018 I went online to order flowers for my mom for Mother's Day (5/13/2018). After looking online at both 1-800-Flowers and Teleflora.com I decided to try Just Flowers as they had same day delivery (5/11/18). After carefully considering all options, I decided to order 2 dozen of roses for $129.99 and upgraded to the deluxe for an additional $10 which totaled $139.99. I then had the option to add additional flowers for about $15, which I selected to do, and a small box of chocolate for $24.99. The total came in at $192.96. Yes almost $200.00. I felt good about it although it was a lot of money for flowers.

I ordered delivery of $85 worth of flowers for Mother’s Day because they guaranteed delivery. Not only did my mother not receive her flowers on Mother’s Day, SHE NEVER RECEIVED THEM! I have followed up via email multiple times (which is their recommended contact process), and I have also sat on hold multiple times for 10-15 minutes before they send you to an answering machine. No calls back. This company is fake and horrible. I wish I would have read more reviews before giving them my money. I just want a refund for something they NEVER sent, and I can’t even get that. They are criminals.

My niece is ill and I wanted to send her balloons. They promised delivery for today and they did not deliver the balloon today. I would have ordered from another company had I known they could not deliver on their promise. Now it's too late. My order number was: **. Further, they told me the charge would be $44.99 BUT they charged my credit card $66.46. How does a company like this stay in business?

My wife and I placed an order on May 11th for flowers by Mother's Day. The total cost of the order was $107 CDN dollars. My mom is 87 and lives in an assisted living facility in Oceanside, California. I called to wish her a happy Mother's Day only to discover the flowers had not been delivered to her. My wife repeatedly tried to get in touch with someone at the company but she could only exchange email with an automated machine. Eventually she received an email saying that JustFlowers was looking into it. They then informed us that the flowers had been delivered.

If you want a business to tell your mother to "pick up her own flowers," you've come to the right place. Like so many others, I ordered Mother's Day Flowers from JustFlowers.com. The only reason I placed the order is because they "guaranteed" delivery for Sunday May 13th. They did not arrive on the 13th and when my mother finally heard from the florist they told her that she could "come into town to PICK THEM UP." At that point, she told them that she wasn't interested in doing so. I called customer service on Monday May 14th to let them know that I wanted to cancel the order. They said they needed to reach out to the local florist and would give me a callback. They never called.

My son and daughter in law ordered flowers for me on Mother's Day to have delivered on the Saturday before so I would have them in time. Saturday came and went with no delivery or call... Sunday (Mother's Day) came and went. No delivery. No call... Monday at 4:23 pm I got a voicemail saying, "We have a delivery for you but we close at 4:30 so you will need to call tomorrow to set up a time for delivery." The flowers were delivered but not the flowers that were ordered and not even slightly close!

This company is a joke. I ordered flowers for my Mother-In-Law for Mother's Day. They never arrived. On Monday I canceled the order. On Tuesday they delivered the flowers even though I canceled the order. Since when is Mother's Day on Tuesday. I was so infuriated that I complained to the BBB that I want a refund since I canceled the order on Monday. This stupid company response is that they don't give refunds to flowers that are already delivered. I didn't want them delivered, that's why I canceled the order. I won't settle with the BBB until I get a refund so that's a black eye on them. My Mother-In-Law's Mother's Day was disappointing all thanks to this stupid company. They are inept to do business so please take your business to a florist that knows how to do good business and help put this company out of business so that they don't ruin someone else's special occasion.

A dear lifetime friend passed away and I ordered flowers thru JustFlowers three days prior to services. They were not delivered ever! Trying to contact this company was impossible unless you said you wanted a new order and then they would not transfer to customer service. Finally an email got my money back but no apology for the embarrassment I suffered. Don’t use this company.

I ordered a basket arrangement of all BLUE flowers to be delivered to my sister (who's favorite color and eyes are blue). What arrived at her door couldn't have been any different from the arrangement I ordered. All PINK flowers, not one was part of the original arrangement. Wrong flowers, wrong arrangement, wrong color. Contacted JF three times by email and no response. Will NEVER use them again.

Much like many of the customers on this page, I too ordered flowers to be delivered for Mother's Day. I ordered the flowers on May 12 early in the morning. I had to phone the company to confirm my credit card information. They assured me that my flowers would be delivered for Mother's Day the next day. May 13 came and passed, no flowers were delivered. May 14 an email was sent to me stating that the flowers would be delivered the next business day with a note of apology. I emailed JustFlowers back and asked them to cancel the order and refund me the total amount. I received no reply, none of my phone calls went through, and I eventually filed a claim with Norton to get my money back.

The description was highly misleading. The photo appears to be much larger than it is. Once received it was very small. Very disappointed in the size and the cost. And when trying to negotiate a flexible solution, this company was not willing to be provide an effective solution to meet my expectations. Never again. I will work to use a local florist in the future.

I ordered an $85 arrangement for my mom on Mother's Day, the website guaranteed delivery on Mother's Day and I was out of the country so it seemed like my best option. When I called my mom at the end of the day and found out there was no flower delivery I was livid so I emailed JustFlowers customer service and asked where the flowers I paid for were and what they were going to do to fix this. I received the following copy/pasted response that basically says their vendor delivered it so they would need to confirm that it wasn't delivered.

I ordered Mother's Day flowers for my Mother from JustFlowers. JustFlowers charged my credit card $90.47. The flowers were not delivered on Mother's Day and my Mother was deeply saddened by this. I received an e-mail from JustFlowers that the delivery would be delayed. On May 15th, JustFlowers sent me an e-mail stated the flowers had been delivered, however, they were not. On May 18th, JustFlowers left me a voicemail stating the flowers would be delivered on May 21st, however, they were not. I have made several attempts to e-mail JustFlowers and to contact them via telephone only to either be disconnected or placed on hold for an extended period with nobody eventually answering.

Ordered flowers for Mother’s Day for mother-in-law... ordered the morning of so I wasn’t too mad when it wasn’t delivered on Mother’s Day. However, almost 10 days later now and still no delivery. I’ve been emailing and keep getting a response “We have to check with the florist, flowers were delivered.” Well no they were not, she never got them. She’s retired and always home. I just want my $80 back. Literally don’t have the energy to make up a bogus story or lie, she never got them and I want my money back.

I requested delivery of flowers on a Friday to a church for a memorial service on Saturday. The flowers arrived after the service on Saturday and were not as described. The company told me their policy was to deliver the date of the event instead of the requested date and since they were delivered (even if they were too late) there was nothing they would do about my complaint.

JustFlowers deliver flowers to my mother that was wilted turning brown and a day late. The flowers were not accepted. They lied telling me the flowers were deliver on time, after 35 minutes of being on hold I got to talk with someone who spoke broken English. I was told it was all my fault, and that they do not give refunds. This is the worst company I have ever had any dealing with in my life. Never again.

Didn't deliver my order on Mother's Day yet called me a liar because they say they attempted to. I was emailed by the florist contracted to do this who said they would not be able to deliver on Mother's Day and NEVER contacted my fiancé'. JustFlowers.com customer service called me again today to say they made an attempt and that I was a liar. The delivery was and has NEVER been made. They had the balls to tell me they could make the delivery now but that it would cost me an additional $10 on top of the $98 I paid for the dozen pink roses. These guys need to be the subject of a consumer advocacy investigation or a 60 Minutes episode. I can only imagine the thousands of victims that just gave up. NOT ME!!!

I have been fighting with JustFlowers for over 10 days now to get my money back for an arrangement I ordered that was never delivered. Not only did they not deliver the arrangement on time for Mother's Day BUT WHAT WAS DELIVERED WAS HALF DEAD, BROWN AND WILTED. I DID NOT ORDER AND PAY $75 FOR A DEAD ARRANGEMENT. When I was escalated to a Customer Service Manager he proceeded to argue with me and then made comments that pointed towards him calling my mother A LIAR!!! I have had no apology, no attempts made at compassion, sympathy or fixing this. I have been given the runaround, argued with and to top it all off my mother accused as a liar!

I have been ordering flowers for the past 20 years to be delivered on Mother’s Day. This was the first year I ordered from JustFlowers and will certainly be the last. I am writing this review to warn people to steer clear. The flowers were not delivered on Mother’s Day and it took 3 days, 10 phone calls and multiple emails to finally get in touch with someone. After telling me multiple times that they were in fact delivered, they proceeded to tell me that they could not offer a refund due to the fact they were being told it was delivered.

May 12, 2018 I ordered a flower arrangement to be delivered the next day Mother's Day to my mother in Kingman AZ, there are many florists in her area and she has never had any issues with deliveries to her address. However due to it being a busy holiday I received a message on 5/14/2018 from JustFlowers.com that the delivery could not be made on the original delivery date of 5/13/2018 however they would deliver on the next available delivery date which should have been 5/14/2018, because I did not receive the message until 5/14/2018. I was forced to accept the delivery was to be made on 5/15/2018, although I included with my original order My phone # and my mother's phone #, we were not contacted directly, after waiting all day on 5/14/2018 and 5/15/2018.

I ordered flowers for my mom the Friday before Mother’s Day. I live 3,000 miles away. They were never delivered! May 20th I’ve decided to contact them over the phone. They said they canceled my order. Never contacted me. So they said they would credit my account and restart another delivery (I had to pay again)! The customer service employee was very hard to understand and at one point said she was connecting me to billing, then came back on and I asked if it was the same person and she said “yes I will take your payment info and send it to billing.” Never again! I was on the phone, on and off hold for a half an hour trying to reorder!

JustFlowers.com delivered my mom's $65 bouquet 4 days late - Granted, they had sent us two emails saying they would be delayed--one on Monday after Mother's Day and one right before they were delivered on Thursday--after I wrote to complain. After my complaint, they responded with their policy and said they do not refund since they had attempted delivery but they had not, and left no door tag...(besides, mom was home all day). They offered us $10 (off of a total with "Holiday Shipping" of $85). Plus when the bouquet was delivered the flower guy said, "My wife just made these up" which means to me there was no attempt to deliver, nor did we receive any way of tracking the order. When I complained again they offered me the same $10 off... Shameful ripoff's with no restoration.

My 30 yr old daughter tried to send me flowers for first time ever. Never came. We both called everyday. Today makes day 7. Lots of hrs wasted. Lots of runaround. Called liar. Sent picture of proof. Still no flowers. Evil people here. Two Mom's Day destroyed. They don't care. Refuse to give her money back. Still no flowers. Daughter still crying.

Whatever you do never order flowers from JustFlowers.com! On the day before Mother's Day they sent my 88 year old mother a bouquet of lilacs that were half dead. The bouquet didn't even have any greenery or baby's breath in it to help make it more attractive. Rather it looked like someone just went out back and whacked off a branch of a bush. They didn't even smell like lilacs!

I ordered flowers for my daughter and my daughter in law for Mother’s Day. My daughter in law received hers a day late and my daughter never received hers. I sent several emails and I never got a response. I called them three times, I’m put on hold while they contact florist and they told me they were delivered. My daughter and son in law looked everywhere around their home and found nothing. Today they said no one was home so they left them on the porch. They were home all day. The money for the flowers have been taken from my checking account but never received them. Please help me. I am so upset because they were for my daughter, the kindest, sweetest loving person in the world. Thank you for any help you can provide.

Flowers were to be delivered on Sunday. It is now 10 pm on Friday night and they have not arrived. I have contacted customer service just to be put on hold for 20 minutes and then sent to a voicemail. I leave a voicemail and nobody calls me back. The third party company who was supposed to deliver it keeps telling me they will call me back tomorrow. THAT'S 6 DAYS IN A ROW NOW. I am getting sick of this. Everytime I call they tell me that they are going to make another bouquet and send it out right away. And still nothing. DO NOT BUY FROM THIS COMPANY.

Ordered an overpriced bouquet from JustFlowers for Mother’s Day. Received verification that the flowers would be delivered on Sunday May 13. I received emails on Sunday and Monday 5/13 & 5/14 saying flowers “couldn’t be delivered” with no further explanation other than they would try again the following day. Flowers were eventually delivered 2 days late. I attempted to call JustFlowers numerous times and would remain on hold for 12-15 minutes before being transferred to a voicemail system in which nobody returned my calls for 4 days.

They never delivered flowers. They did not tell me they would not be delivered then blamed me because they have a policy that says if it can't be delivered it would be delivered the next day. Again not delivered the next day. They blame me because they have a policy. If they would just have informed me it wouldn't be delivered I would not be so upset. Do not order flowers from them!!!

I ordered flowers to be delivered on Sunday, May 13th online and received a confirmation email and expected time of delivery. The flowers were not delivered. I received an email stating that the flowers would not be delivered until the next day (Monday). Monday and Tuesday came and went and still no flowers. It is now Friday, May 18. I have spent over an hour total on hold over the course of 4 calls to customer service. After 15-20 minutes on hold each call, I am directed to a voice message system where I leave my order number, name, and phone number. I still have yet to be contacted or speak with a representative. I strongly advise against using JustFlowers.com.

I placed two orders on May 10 2018 for delivery the day before Mother's Day. To my dismay, they were NOT DELIVERED on Mother's Day either! Multiple attempts to get an update through the website was USELESS and trying to call JustFlowers was ridiculous (I waited on hold for 20 minutes and then hung up on!) on Monday May 14. I immediately sent two reply emails to JustFlowers on May 14 after receiving a notice that the flowers would be delivered on the 'next available delivery date'. My reply to the emails were to CANCEL MY ORDERS IMMEDIATELY and asking for refund.

I ordered flowers on the morning of Sat. May 5 to be delivered that day- provided pertinent information/address etc. I then received call that they would be delivered on Sunday... Fine I said and verified address to be delivered to. Then I received call that they would not be delivered until Monday and to verify address which I did. JustFlowers sent order to another City. The flowers were delivered Monday and ALL the roses in the bouquet were dead. I sent picture of flowers to service@justflowers.com asking for my money back. The flowers not only were delivered the day after Mother's Day, but they were dead and JustFlowers sent order to flower shop in another city when there were 4 flower shops in the town to be delivered to. They will not return my emails regarding my dissatisfaction.

Ordered flowers for my aunt. Picked flowers off the guaranteed delivery for her region. They took the money immediately. They said it would be delivered Saturday. No Saturday delivery, so I called. They said by 3pm on Mother's Day. Mother's Day evening no delivery. They told me that Mother's Day was like Christmas for florists and I needed to understand. So upset said I said fine that I would accept Monday delivery. No Monday delivery. I called, I sent messages on Facebook, I submitted a confirmation request on the website. No response other than them blocking me on Facebook for complaining about being out $70.

This is a horrible company to order flowers from. I wanted to order flowers for Mother's Day last minute due to last minute changes with my travel plans. I googled and looked at several companies that could deliver next day or day of. JustFlowers had advertised on their website that they could deliver flowers on Mother's Day. I was able to pick flowers, select the date for Mother's Day and it took me to the confirmation screen that the order went through. I checked my email and thought it was strange that I didn't get a confirmation email even though my card charged immediately but luckily I wrote down the confirmation number ** from the website for my record. I waited for my mother to call me with her "surprise" delivery of the flower.

I too wish I had read the reviews on here. It was advertised on their website that they would still deliver flowers by Mother's Day. What false advertising!!! After not receiving them, I tried everything in my power to cancel them (responding to their emails, calling, etc). Now, they want to charge me for them. I told them I want a refund and nothing else is acceptable. I cannot tell you how many harassing phone calls I have gotten from them and not a one has said they will refund my money!!! It appears others are getting refunds, but no such luck for me. HUGE SCAM!!! DO NOT BUY FROM THIS COMPANY!!! If I could give them a 0 rating, I would.

I ordered two flowers for Mother's Day. One flower was delivered and were in great condition, however the other one was not delivered until today. I tried calling customer service but couldn't get through. I tried submitting through the website but no one contacted me. I still would like it to be delivered but I don't know how else I can still contact JustFlowers.

I placed an order with this company on Saturday before Mother’s Day. Knowing it was one day before Mother’s Day, I was worried about delivery on Sunday. After attempting to order with two other companies prior, I found both of them to show delivery would not be completed by Sunday. Then I found JustFlowers.com which guaranteed delivery on Sunday. I placed an order with them and expected delivery on Sunday. When the order didn’t arrive on Sunday I expected an email or some sort of notification notifying me of the change in status of the order. None of that occurred.

Ordered a beautiful rose plant in a lovely basket for Mother’s Day, what was delivered was not even close! Tried calling the customer service, at least they called back. However, the messaged left couldn’t even be understood. We’ve tried calling back and have been put on hold for what seems like hours, probably trying to get through all of these awful complaints. Next stop YELP to place a review there!

I had place an order on Mother's Day for a basket of roses, but what she received something totally different. It wasn't anything close to what I had order or close to the image and description they had on their website. They weren't even roses. I tried getting in contact with customer service for a few days now and one of those days I tried calling for an HOUR. All I would get is a recording followed by being hung up on. It leads to believe that this website is a scam. JustFlowers if you get a chance to read my review. I would like a refund.

Ordered flower arrangement a week ago. To be delivered today. They didn't deliver my ordered arrangement. They did not call to say they were unable to do so. They have not offered a refund or to add to order. Very poor service. I do not recommend using their service.

JustFlowers.com is the WORST customer friendly company I have ever seen. This company is a scam. I wished I would have looked at the reviews before ordering. I placed a Mother's Day order on Saturday May 12, 2018, **, & to this day on 5-17-2018, mom has not received them. I have called, emailed & left messages at least 5 times. I haven't been able to talk to a person yet. I get the recording, follow the prompts, left messages & then get hung up on! NEVER AGAIN WILL I USE THIS COMPANY! I even called all of the florists in the town the order was to go thru & none have received an order from this company. So they lie to people, take your money & give you the runaround! My email to them from yesterday states that I want the order canceled & requested a full refund. DO NOT USE THIS COMPANY!

HORRID COMPANY- Like everyone else I ordered flowers for my daughter to be delivered Mother's Day. Tues afternoon I got out of the hospital and spoke to her to find out no delivery. I called and after an extremely long wait was sent to leave my name, number and order number. At 8pm that night I received an e-mail saying they had been delivered Monday at 1pm. My daughter happened to be out in her front yard doing weeding and yard work and no flower person had ever come by. I spoke with customer service that night, who told me he would have a manager look into it and call me in the morning. Next morning, no call. Again went thru the long wait to get to customer service and was put on hold so they could contact the store owner and then promised a partial refund and the florist would send out a new arrangement that day.

I ordered flowers to be delivered on Mother's Day. I received an initial email saying they would be delivered on Monday, the day after Mother's Day. Now it is Thursday afternoon, 5 days later, and they have yet to be delivered. I've tried to call the customer service line with no luck. I've emailed the customer service line with no response.

Purchased flowers to be delivered for Mother's Day on Saturday. Paid for the Deluxe Flowers so we'd get more flowers for my mother. She took a picture of the flowers and they were very wilted. Had the flowers not been wilted, I probably wouldn't had mentioned to her that I ordered completely different flowers with an arrangement of different kinds of flowers. There were only two different flowers. Sent an email on Sunday to address this issue. No response to my email. I called everyday and didn't get through because of the long wait time. They must have many complaints and seem to have a lot of unhappy customers based on the reviews. Today (Thursday) a random LA number called and I answered. They said no refunds. Guess I'll have to call my credit card company because this is a scam. Like others have said, this has become more of an inconvenience and burden, than a gift.

Came here to write about flowers not being delivered and shocked the amount of comments of the same thing! Bought 65£ bouquet for Mother's Day, it was not delivered, AND they did not deliver it the next day at the very least. My mum is now out of town for the week and the flowers got delivered finally yesterday, but she wasn't there to accept so she'll never see them. Absolute waste of an enormous amount of money for a special day. All I want from JustFlowers is a refund, pretty ridiculous to ** up flower orders on Mother's Day of all days. They did not respond to my email and could not get in touch by phone so resorted to this.

This company is a scam, they are thieves, like so many before me have stated. I ordered Mother’s Day flowers with the guarantee of delivery on Mother’s Day. They never showed, I never received any confirmation email, I had an order number and they billed my credit card. I spoke to several people who promised next day delivery, which never took place. What made matters worse was the ongoing lies they kept saying each day that they would deliver them with an apology note. This very well could be my Mother’s last Mother’s Day. She is very ill, I am so sad and outraged that people like this exist in this world. I would have ordered flowers from another company had I not given them the benefit of the doubt the next day so at least she could have gotten flowers the day after. I wished I read the reviews before placing my order. Please NEVER order from this company, I hope they end up behind bars because that’s where they belong.

Ordered two orders of flowers for Mother's Day. One was never delivered, STILL today! Which is Thursday, so 5 days late. The other order delivered two days late. Tried 5 times to contact customer service and was only successful this morning. When I asked for a refund for the order that was delivered... they told me they could not do that. They said they would offer me a 10 dollar credit. When I told the supervisor that I was going to write a review of their company, she said "well, then I can no longer offer you the 10 dollar credit." It is worth my 10 dollars to let everyone know to NEVER use this company!

I have had the same problem as the recent review I just read from Nadine. I ordered flowers Saturday morning - they were supposed to be delivered that same day. They never were. I called on Tuesday and was told they would be delivered on Wednesday - and I would get a $5 credit to the card they already charged. No delivery! I also want my money back!

Similar to EVERYONE else here, I ordered flowers from here ($100 worth!) for Mother's Day and now here we are three days after Mother's Day with no flowers, no refund, no contact. I've emailed three times and called twice and the ONLY response I've heard has been "we're going to try again on the next available day!" I don't want that anymore, someone literally waited home all day for 2 days for these stupid flowers and now they are more of a burden than a gift. In case they happen to reply to this, my order number was ** and I'd like a full refund. Terrible business, terrible communications.

Ordered Mother's Day flowers Sunday morning. Was told it would be delivered the same day... May 13th. Now it is Wednesday and still my mother haven't received her flowers. They even tried to give me a B.S fake apology and was told it would be delivered the next day. They offered a 5 10 and even 15 dollars credit. At point, I just want my full refund. I worked too hard for my money and plus it hurts big time because I was unable to see my mother for Mother's Day and was really counting on them to deliver the flowers as promised. I urged everyone to not deal with JustFlowers. Scam people. I should've listen to my guts... BS site. Poor customer service. They do not return your calls or emails. And when they finally do they tell you a lie like I'm stupid. JustFlowers refund my money ASAP.

I ordered flowers for Mother's Day and they were not delivered. Their 800-number sends you in circles and eventually will ask for you to leave a message, of which I've left two in three days without a reply. I have also gone on their website and submitted a request for them to contact me, again, which they have not done. Report this business as fraud. Total BS. These kinds of people belong in the inner most circle of hell.

Ordered flowers for Mother's Day, I wish now that I would’ve read the reviews for this company. Flowers were never delivered, they called 3 days later explaining they will try and deliver on day 4. I said unacceptable, they offered me $10, $20 off my order! I already disputed the charges with my CC company for services and product not rendered. DO Not Use this company!! I tried calling every day and emailing receiving no response about the status of my order. Again DO NOT USE THIS COMPANY.

I ordered flowers to be delivered on Mother's Day - it is 3 DAYS AFTER Mother's Day and they still HAVE NOT BEEN DELIVERED. I have not received an email of apology or updates as to when I can expect my flowers to be delivered. I have been trying to get in touch via phone and email so that I can cancel this order and be reimbursed (because sending someone Mother's Day flowers over 3 days late is insulting, and I refuse to pay for this service), but have not been able to elicit any kind of customer service response.

I ordered sympathy flowers to be delivered to my partner’s uncle house on Saturday. The website said they were supposed to be a guaranteed delivery by Sunday, May 13th. Today is Wednesday, May 16th and my flowers have not been delivered yet. I’ve been trying to contact their customer service number thru email and phone for 4 days now and I still don’t have an update on my order. I will never order flowers from this website again. At this point I would like my money back so I can order flowers from a website that can guarantee my delivery.

I ordered flowers for my niece's baby delivery. I paid for same day delivery and when the flowers didn’t arrive I emailed the company. The next day I again emailed and telephoned. No response again on the third day and did get a call back to say they would get delivered the following day. This again did not happen and I received a sorry for the delay email. Now five days later I get a call saying the florist needs an additional $15 on top of the $78.13 already paid to deliver tomorrow. I told them I expect a full refund or I’m taking this further. Totally disappointed and would never use or refer them again.

Wasted so much time, effort, and thought on this. I received literally 18 emails from JustFlowers soliciting a Mother's Day order from me (they started on May 3rd & the last one received was on Sat, May 12, day before Mother's Day, subject line "Send ** Mother's Day Flowers Again - Last Call). (I removed my mother's name for this post)... I finally relented and placed an order for a total of $93.47 as the bouquet I chose confirmed "early Mother's Day delivery".

This is coming from a REAL florist. I will not accept orders from JustFlowers. I have received 17 orders with 7 being duplicates just today. These were all intended for Mother's Day. NOT one of these orders were in my delivery area. They should not be allowed to be in business. They DO NOT have a flower in stock, just a bunch of non English speaking order takers. PLEASE stop ordering flowers online with these order gathering factories! Order local with a REAL flower shop! If there is NO address in the ad, it is a RED flag and run as fast as you can to a LOCAL florist.

So disappointed in this company. DO NOT ORDER FLOWERS FROM JUSTFLOWERS. My son had me order flowers for his wife so she wouldn't see he had ordered them for Mother's Day. He spent $100 on an order of flowers to be delivered on Mother's Day May 13, 2018. When the flowers didn't show up we started trying to contact the company the following day on Monday through email and phone. It is now Wednesday and we have finally got through to a person to speak with who was very rude and told me no refund would be given and that I could get a $10 off my purchase. I then asked to speak with her supervisor in which then I was put on hold for 1.5 hours before I finally hung up. So it is now Wednesday. My son is out $100 and still no flowers to show for it. I guess my next step will be contacting my bank and reporting fraud. This company is a disgrace I wish I had seen the reviews before making the purchase.

I am so very sad about this situation... My father recently passed away and my mother has been so grief-stricken. I ordered a beautiful potted arrangement of blooms in our two favorite colors to cheer her up for her first Mother's Day without my dad. The delivery has not been made, and it is now Wednesday. Not only that, but I just received an email that says they are substituting some unknown vase of flowers for what I ordered, in order that the delivery could be made on time. REALLY?!! I don't want a substitution of some flowers I've never seen in some vase I've never seen, especially when it is already so late. I want my order cancelled immediately and my money returned ASAP. I feel like a company has no right to promise things they cannot deliver. In my opinion this is theft, and is morally reprehensible. This company will have to go a long way to get any further business from me.

I ordered flowers to be delivered on mother's day, Sunday May 12, 2018. The confirmation email I received said the flowers would be delivered on Mother's day. On Monday, my mother still had not received the flowers. I emailed the company, they apologized, and said they would send the flowers the next business day. It is now Wednesday, May 14, and the flowers have yet to be delivered. I emailed the company and asked them to refund me the money, as now it's a bit after the fact for the flowers to be delivered. They have not returned my email or refunded me. This company really is a scam. Do not use!!!

I am beyond mad. I ordered flowers online from JustFlowers.com on Friday, May 11 because of a death in the family. I ordered next day service. It's Wednesday, May 16 and STILL NO FLOWERS. They don't answer the phone, they don't call back when you leave a message, their online page to inquire about an order doesn't work, it's ridiculous. I finally contacted them on FaceBook messenger and they kept saying Sunday and Monday that it was just late and they would be delivered. Tuesday I messaged them and left a phone message and no answer. I am calling my bank and I can hopefully get my money back ($85). I am also beyond embarrassed because it looks like we have done nothing to address the awful death.

JustFlowers is HORRIBLE in every category. If I could give them a 0 in every category I would, from service, quality, follow-up, delivery on time. My advice is NEVER, NEVER NEVER use this company. They don't respond to late deliveries or problems and just take your money and a lot of it and run and hide. They delivered Mother's Day Flowers 3 days late and charged huge fees for hideous flowers. Could have gone to Food Lion and bought $4.99 flowers and delivered them myself. They would have been nicer and on time. This company sucks and you can't complain to them through their customer service options - they only give you an option to re-send or deliver at a later date. I will NEVER use them again and simply Google local florists and buy directly.

If I could choose ZERO stars, that would be more accurate. My son ordered flowers from JUSTFLOWERS for his Mother, to be delivered on Mother's Day - nothing, as of this writing, nothing. Calls, emails and online correspondence have gone unanswered. This is outright theft and should be dealt with in that manner. He cannot afford the cost of flowers to begin with, but wanted to do something nice for his mother, now he is out $75. It is ridiculous that a company can be so blatant, it's apparent that this Mother's Day was lucrative for JustFlowers - as they apparently STOLE from many unwitting customers.

I ordered flowers for my mother to be delivered on Mother’s Day on May 12th but it never happened... In fact, she has still NOT received flowers! I want a FULL refund ASAP! I understand this holiday is busy but I’ve received no phone calls about the delay. I’ve left a voicemail and an online inquiry but no one has responded. I want confirmation that this email was received, as well as information as to when my money will be returned. To say that I’m dissatisfied with this company would be an understatement. As seen by the numerous complaints on this forum, this should be the LAST website to book flowers through... Especially for important days.

Another non-delivery of Mother's Day flowers. Received a nonsensical email that "flowers were not able to be delivered." Awaiting refund, will open bank fraud case ASAP tomorrow. This place should be shut down.

I order flower to be delivered on Saturday May 12th before mother's day. I was assured that my delivery would be made on time. My wife and I had a special dinner planned for our parents. Ordered $264 in beautiful flowers. NO FLOWERS! Monday comes NO FLOWERS, Tuesday I called (called 4 time with long hold times) to request a refund as I was forced to scramble to find last minute flowers & gifts. JustFlowers.com flat out refused to refund my $264.00 offering me a $15.00 discount and they will try tomorrow to deliver. Well Mother's day is long past and the moment is lost. I had to call my bank and open a FRAUD case. Do yourself a favor and NEVER DO BUSINESS WITH JustFlowers.com. I just wish I would have read the customer reviews that is all over the web. JustFlowers.com STOLE MY MONEY, WASTED MY TIME. FAILED TO DELIVER!!!

Ditto the Mother's Day kerfuffle that many of the other people on here are complaining about. After unsuccessfully trying to navigate JustFlower's customer service line (that WILL NOT let you talk to a real person), I consulted the internet. I don't know if it's disheartening or comforting to find that so many others are having the same problem. I should add that there was never an attempt by the website or the local vendor to explain that the flower delivery may be late, or in my case, nonexistent. I've disputed the charges with my bank as I paid for both a product (flowers) and a service (delivery on Mother's Day specifically for that occasion) that I did not receive. There's not much else I can do. Aside from feel like the world's crappiest daughter. How is this place still in business?!

I ordered flowers on Mother's days. Of course last minute. Everyone was a no go then I see this ad saying guaranteed delivery anywhere on Mother's Day and paid them 100$ as a penalty I owe for last minute ordering so I placed the order. Received confirmation. So all of Mother's Day came and went. Giving them the benefit of the doubt. Waited for Monday also came. Called them approximately 6 pm est. On Monday I spoke to them. They said tomorrow definitely with a 15$ discount. Now today being Tuesday received another email saying they completely canceled my order. Expect a refund in approximately 10 business days!!! Amazing how they drew out the money instantly. But worst part is when I called and asked for a supervisor after 30 mins of holding they just Hung up!!!

JustFlowers is a complete ripoff. I ordered flowers to be delivered the day before Mother's Day, not only were they not delivered, I never received a phone call or an email saying they couldn't make the delivery that day. Call numerous times as well as sent numerous emails still nothing. Every time you call the customer service number you're forever on hold. A total rip off steals your money!

I ordered flowers for my mother for Mother's Day. They were never delivered. When I ordered them I phoned them directly and spoke with the order desk. Not only were the flowers not delivered, I was charged US dollars. Why the heck would you have a Canada website and then bill me in US. And to boot, not provide the product that was paid for. Their Canada website says BBB Accredited Member. Nonsense. I will be sure to contact the BBB and have them deal with JustFlowers.com (NOT). Totally disappointed to say the least.

This **!!! I wanted to speak with someone and waited and waited and then was hung up on. I wouldve never and will never order from you again. I paid over 200$ to have two (2) bouquets delivered on Mother's Day. You charged me for a service that was not delivered on time for one of the bouquets that won't be delivered until Tuesday!!! WTF. Needless to say I wasnt told that there would be a slight chance of it being delayed until today. And an apology? How about a refund! The other bouquet I sent and paid for was not the correct size. That one was sent to my mom and delivered in a small vase. Not what I paid for. I want a refund for the one that hasnt been delivered yet and a new one sent to my mom in with the correct size I paid for and I want a call back asap. Unhappy customer.

Tried to cancel order. It took four hours on the phone. My bank called as I told them I would not pay charges. Then when they finally agreed to cancellation they offered to reduce price by $20.00. I wouldn't care if they told me a $70 order would cost $25. I ordered from a different company & had great customer service. Was never on hold for an hour! Most I had to wait was 5 min.!

Creating the order online went fine. Flowers still not delivered 4 days later (got an email from them - they apologize). Tried to contact them to reschedule. You can not get through to a real person. Phone system is automated and not enough options. Sending a message through their contact system online again does not have enough options. Figured out who the supplier was and spoke with them directly - they had a question about the order and were also unable to speak to a real person and it took more than 24 hours to return their call. Never again will I order online from this business.

On Saturday May 11, 2018 JustFlowers.com advertised that they could guarantee delivery by Mother's Day. I cancelled my 1-800 Flowers-who told the truth that they could not deliver until the day after. I bought $90. worth of flowers, from Justflowers.com they did not deliver and said they would add an apology letter whenever they did get delivered, which was today the following Tuesday. I called many many times to cancel. The one time they answered was to take another order. The agent stated they were the ordering department and could not address already place orders. They could only take new orders even on Mother's Day in the evening they were taking orders guaranteeing Mother's Day delivery with no intention of delivering on time. This is scam!!

I ordered flowers for Mother's Day and was told the delivery date would be Mother's Day. It is now two days after Mother's Day and still no flowers. I have tried repeatedly to contact them to no avail. Reading the reviews here many have had the same experience. I am filing a complaint with the Attorney General, the BBB, my bank and local news channels and encourage others to do the same.

I order flower to deliver on Mother Day to my niece. I wish I had reviewed this from earlier. Flower were never deliver. I kept on getting generic message saying "sorry for not delivery..." They never return call back. Machine continues play funky music and then no one answer. Only order line will answer right away. This company should be shut down. I will forward this complaint to Attorney General & BBB. My flower were not deliver by day 3. I cancel order and they told me 4-10 days to get money back. They are fraud company with fake apology message in their pocket to give to customers.

I purchased flowers for my wife for delivery on Mother's Day. My card was charged but the flowers were never delivered. It is really bad business to disappoint mothers on their special day! Four emails and four voice mails to the company have not been returned. JustFlowers - If you monitor this website my order number was ** and I would like a refund and an apology to my wife!

I placed an order on Friday for Sunday (Mother's Day) delivery, like a hundred other people it seems. IT is now Tuesday and the order still has not arrived. Glad I paid a service fee to have guaranteed Sunday delivery. I've called customer service about 30 times now but since I never received a confirmation email (even though my card was charged) I don't have an order number. And guess what? Without an order number, every one of their 15 phone numbers that leads to an automated system just hangs up on you. Sent emails and also left messages, but of course no response there either. Oh! But you can speak to a live person if you call the order line. BUT, they can't help you with an existing order. They can only take your money. Terrible company. Terrible customer service. Calling my bank to dispute the charge immediately.

I'm very unsatisfied with the service I have received from JustFlowers. I don't understand why say you can deliver flowers on Mother's Day and here it is 2 days later and still no flowers. I have made 6 inquiry online left 4 voice mail messages and 2 emails. Still no response. I wish I would've read the reviews first before using this services. Also I have been unsuccessful when trying to talk to a real person and I've contacted all the many numbers on the website. No tracking options were available nor was the option to cancel. You can only leave a message that will go unanswered. I will never use this service again nor will I recommended to anyone.

Placed a order online and never received anything. I emailed them over 10 times and never received 1 email back and good luck trying to call them. They don't answer and you can never get a person to answer. They are a scam company. Stay away.

I had placed an order for 3 floral deliveries, two to be delivered in Pennsylvania and one to be delivered in North Carolina for Mother's Day. The orders were placed Saturday, early afternoon. The delivery for North Carolina was delivered early afternoon on Mother's Day. The arrangement was beautiful. One delivery for Pennsylvania was delivered late in the day on Mother's Day. Again, beautiful arrangement. The other order for Pennsylvania wasn't delivered until Monday, the day after Mother's Day. I received absolutely no notification from the company as to why it was being delivered on Monday. I sent several emails, which were never replied to. I called numerous numbers for this company, starting in the early morning, left a voicemail, for which I never received a callback.

Mothers day. Order for the first time with this company. I have been calling since Saturday. I even left message and I even completed the their online order status form. Up to now no one had reached out to confirm what happened to my order. I also wrote my final email requesting yesterday for them to refund my money if they are not interested in updating me about my order. I mean customers should not have to have so much anxiety. So please am asking for my money back if they are not willing to provide customer service and update me with my order status. Mother's day is over already. This company is a disaster. I will never use them again. First and last time. But again if no one wants to return my message or calls then please just refund me. Very dissatisfied customer. My order number is **. It cost me $98. 69. Please refund me if you are not interested in contacting me, returning my calls or emails.

I was looking for a fast same day delivery for Mother's Day and I thought JustFlowers would be the right one, Sadly my moms flowers were not the size I paid for and I am so devasted!!! I been trying to contact someone to help me and no one has called me back or even answered my calls. :( I will never order flowers from this company again!!!

This website has let me down not once but TWICE. The first time was a few months back and we ordered a bouquet of flowers to be sent to my grandmother's house for her birthday. We ordered in advance in fear that this would happen. They sent the flowers 2 days late and the FLOWERS WERE DEAD. I decided to give this site another chance in hopes that they would keep their promises this time... they did not. I spent extra money to be sure that they would get there in time for Mother's Day and AGAIN they did not show up. I finally called to get my money back and the customer service was absolutely terrible. They ended up saying that my order hadn't even been filled yet. I told the guy that I wanted my money back and he tried to say he would give me a $10 discount. I pushed for all of my money and after a long conversation I finally got it back. Never again!!!

I ordered flowers for my mother in law for Mother’s Day. I paid $86 to have them delivered on Mother’s Day. It was going to be a surprise so I waited to hear from her that she received them. I live in Las Vegas and she lives in Chicago. I waited until 7:00pm Las Vegas time and then I finally text her to ask if she received a delivery. She said she didn’t get anything and she was home all day. I requested a delivery inquiry through the website and got a reply that they had been delivered which they had not.

I ordered flowers for Mother’s Day as they promised “same day delivery”. The flowers were not delivered on Mother’s Day and I am not happy about that. I called customer service more times than I could count and could not reach an actual person, only an automated instruction to put in my order number in order to receive better service. When I did that I still did not reach a person.

I ordered the "Purple Cottage" bouquet from JustFlowers on Saturday, May 12th with guaranteed delivery on Mother's Day. It is now 10 PM on Monday, May 14th and no flowers have arrived. I left an online query asking them to contact me at the end of May 13th with my contact information and nobody has responded. Today, I called the customer service number only to get an automated message that eventually hangs up. JustFlowers has already debited my credit card $101.47, which included a very hefty delivery charge. As I read all these reviews of people who have not received their flowers, I concur that they are probably a fraudulent business.

Stated delivery was going to be delivered on Sunday. Got an email stating that it was going to be delayed until Monday. It’s 8:50 on Monday and still no flowers. Spoke to someone on the phone who said she couldn’t help me and read her script over and over of trying to give me the customer service number that no one monitors. I should have known something was fishy when the confirmation email went to my junk email account first and there is no FedEx, UPS, DHL, tracking info. Stay away and order somewhere else. How are they still in business? All I want now is my money back.

I ordered Mother's Day flowers on Saturday, May 12th with this company because they promised a Mother's Day delivery for Sunday, May 13th. Just like everyone else on here, no flowers have been delivered. I tried contacting them by phone several times only to be on hold for several minutes until the phone "looped" back each time and the phone drops the call so you are then disconnected. I spent over an hour trying to contact the company today. I have not been able to talk to a real person yet.

I ordered flowers online Saturday with this company with the promise of delivery Sunday May 23th. As of today I have been totally ignored. I called the order number on Sunday and was told that was not the correct number to find out about my delivery status. I called the number given which ended with a recording to leave my order number and phone number. As of Monday evening I now realize this company has no intent of delivering my Mother her flowers I ordered. I now will have to put in a dispute of payment with my bank since they quickly took my 76.83 I paid on Saturday. This company is a scam and should be removed so no other consumer will have to go thru the hurt and pain of disappointing a love one on a special day.

I ordered flowers for Mother's Day. The flowers were delivered a day late, which I could have lived with, had they not been nasty. My mom usually doesn't complain much, but they were so bad she called and told them to take them back. When the man came he told her they were fine. She showed him the brown spots and all the dead petals in the water. Then he became angry and told her nothing would make her happy and she was just a **! I contacted the company to try to get the charges removed from my credit card. They said they couldn't do that. It was in the agreement. I'm not going to let that delivery man come back to her house again.

Ordered "Same Day" Flowers at 8 am Sunday the 13th. It is now the 14th at 9pm no flowers and zero customer service. Called the 800 number to be answered by a machine who then proceeded to hang up on me. Horrible business, and to do it on Mother's Day is just beyond low. Greed will be the end of your business.

Our story is no different than the 1000 others that are on the website. The problem is you cannot get a hold of anybody to find out the status or to find out what is going on. It’s like they took $100 and did not provide the service that they promised. We never received an email and when we asked the lady for a total she would not give it to us and said, "Check your email." Until finally we had to demand a total after she charged our debit card. I have called them 10 times, left 8 messages and sent 3 emails asking about our Mother's Day delivery to my boyfriend's mother across the country. Have not heard anything back. It’s now Monday at 5 o’clock Pacific time and 8 o’clock Eastern. Seriously doubt she will get her flowers! Not sure how a company can treat people like this and still stay in business. They should be shut down!!! IT’S NOT RIGHT!!!

This is a real Mickey Mouse operation. I have tried to contact the company numerous times. They promised the flowers would be delivered Sunday the 13th of May. I keep receiving emails that the order has been delayed. Received another one today that the order is yet again delayed. This company should NOT be selling the product if they cannot meet the customer's expectation. This whole process is a joke.

On Saturday May 12th I went online and placed an order for Mother's Day flowers for my mom who lives in Benson Arizona. They quickly charged my card for the 89.47 US currency as they put it and my mom has yet to see her flowers. Today is Monday May 14th 4:52 pm and still NO FLOWERS. I have tried several times thru email, and phone only to be placed in a phone loop of NO HELP. Most frustrating Mother's Day I have ever had. My dad recently passed from Cancer and she is spending this her first Mother's Day without him and this company just crapped on her flowers as far as I am concerned. I will never use them again. Such a major upset and disappointment.

I ordered Get Well/Mother’s Day flowers that were suppose to be delivered Saturday 5/12. The flowers were never delivered. I have called, emailed, left voicemails multiple times with no response. I have called at least 15 times with no answer from JustFlowers.com. At this point I want to cancel my order but I can’t even get ahold of anyone to cancel the order and no one will respond to my emails. I now have to go through the process of disputing the $117 charge with my bank. DO NOT EVER ORDER THROUGH JUSTFLOWERS.COM!

DO NOT DO BUSINESS WITH THIS COMPANY!!! My story is just like everyone else on here. I ordered Mother's Day flowers the day before and their website showed same day delivery. It's 6 o'clock the day after Mother's Day and still nothing has arrived and no response to my 2 emails or phone message but they did manage to bill my credit card. I'll dispute the charge with my credit card company and refer them to this Consumer Affairs website. I'm sure Bank of America is aware of JustFlowers business practices. How can they still be in business? I wish I would have read the reviews first.

I ordered at USD 119 flowers for my mom for Mother's Day - excited as the website said it will delivered SAME DAY. When the site asked for my credit card details, and finished off the transaction, I did not get an email confirmation. I checked my card and it was already debited the amount swiftly. I emailed service@justflowers.com 2x and got no response. Flowers were not yet delivered and it is already day after Mother's Day exactly May 14, 2PM.

I placed an order with JustFlowers.com for Mother's Day and the flowers were never delivered and I never received any kind of information why. I have attempted to contact them through email as well as from the website, which they recommend. I've tried calling several times and no customer service agent has ever answered.

We sent flowers to my mother from her four kids (we all live out of state). She never received them Saturday... Sunday Mother's Day still never got them... Monday NO flowers. She is all alone in Colorado and had a very depressing day thinking that her children forgot about her on mothers day. I called numerous times and still cannot get a hold of a REAL person. PLEASE REFUND ME MY $ 120. That's the least you can do because you cant give a 72 year old woman her Mother's day back!

I ordered flowers for 2018 Mother's Day, the order was made and confirmed for the holiday. It never arrived. The order did not arrive on the next day (Monday). I called customer service. They claimed to have sent me an email. I looked in all areas of my email account and there was no mail. I told them I wanted to cancel the order. They offered a $10.00 discount and they would try and get it out. This is just not very satisfying when the holiday has been and gone. I spent far too much time on hold originally. Then to offer that ridiculous discount on a $89.00 FLOWER order which was 2 days late was unacceptable. I ended up canceling the order and making other belated arrangements. I will never use this company again and would discourage anyone else from using them and being disappointed like I was...