JustFlowers.com Reviews

This is not enough space here to explain the whole story but, I just read one that is almost exactly the same. We placed the order on December 23rd, to be delivered on the 24th. The order and details were confirmed to us via email. No delivery on the 24th or the 26th, but we did get a call on the afternoon of the 27th from Safeway saying that they had just received the order from Just Flowers. At that point we had no choice but to allow them to do an arrangement and ship it to our mother as it was a Christmas gift that was already late.

I ordered flowers from JustFlowers.com on December 23/13 to be delivered to my sister in Hospice in Kelowna lBC and they were supposed to be delivered on Dec. 24/13. They called me yesterday (Dec. 27) to say that they won't be delivered until Dec. 30/13. I explained that my sister is dying in hospice and don't know if she will still be alive by Monday. Now after much frustration trying to cancel my order I am waiting for some "manager" to call me. I will never order anything from this company again. After much discussion with a representative she said they would take $10 off my order but that isn't good enough.

Negative stars would be most descriptive for this company. I have never had such poor customer service. Called 12/24/13 to see if it was still possible to order flowers for delivery 12/24/13. Just Flowers said yes, otherwise I would not have ordered them. Flowers were not delivered on Christmas eve as ordered for. Received an email on Thursday 12/26/13 that they were delayed. Called Friday 12/27/13 and customer service said that they would be delivered today. Flowers have yet to be delivered at 7:30 pm at night. Tried to Live Chat with a service person and the chat was terminated tonight. Finally reached customer service by phone and was told that my credit card was already charged and they would offer me $5 compensation. When I declined, they would cancel this order but hold the charges for later use. When I declined again, they would refund the charges against my credit card and were so sorry. Told the lady with customer service that she should find a job with a company that more reflected positive customer service.

An order was placed with Just Flowers early on the day of December 17th, 2013, for a assortment of flowers advertised with an item # using their same day delivery service also advertised. December 18th evening, they still have not delivered what I paid for and trying to justify their actions telling me they have attempted to make delivery. My daughter was unable to enjoy her flowers with all the unprofessionalism which took place and created by the delivery service provider in her quiet and reputable working environment. Today December 19th, 2013, Just Flowers is still trying to convince me that they have fulfilled their obligations and not in a position to refund me for not delivering what was ordered and paid for in the timeline advertised. Poor customer service, unprofessionalism and a waste of time and money is quite obvious with a feeling left of just being "Ripped-off".

My Mrs. ordered birthday flowers online using my MasterCard with specific instructions that the flowers must be delivered to recipient in St Clairsville Ohio between 0900hrs and 1300hrs Saturday Dec 14, 2013 Ohio Time and recipient must be contacted first before delivering the flowers (we provided two telephone numbers to Just Flowers in case the recipient is outside their residence). We contacted our friend 1900hrs Ohio time to greet her and ask if she received the flowers from Just Flowers. No... she has not received any yet.. So we contacted Just Flowers and they say they will come back to us as soon as they find out why the flowers were not delivered. Their excuse was... they use the local florist in St.Clairsville, Ohio to deliver the flowers and they say that the flowers were not available from the local florist. That is why they were not delivered. The bad thing is... the cost for this online transaction which is AUD120.71 was already taken from my MasterCard.

I placed an order from Justflowers.com, they stated my flowers would be delivered on a certain day. Without them arriving as scheduled I called customer service. They apologized and said they would arrive today. Again they lied. I called, they said it would be this evening after the office was closed so I called back after being disconnected. The new rep now said let me check on that order and now they say tomorrow. They are very unprofessional and when I wanted to cancel my order they said they couldn't but they could give me $5 off my next order. When I said that I was no longer going to use their service she said she could send me a $10 coupon. They did nothing to try and make me a satisfied customer. I would never recommend this site to order flowers unless you want to be lied to. Nothing was outcome, I was too upset and they just kept saying they would send me a coupon. Worst way to spend my money. My advice stay away from this site.

I ordered flowers for a funeral set to be delivered Dec 5 for the Dec 6 funeral. They were never delivered. I just spent 1 hour 24 minutes on the phone with "Mina", "Iris" and "Murial" (when asked for an ID # or some other way to identify them they all said "I am the only so & so that works here.") Iris said she called the funeral home and that a person named "Shckets" told her that they were not delivered because the funeral service was still "pending." For 1 hour 24 minutes the manager "Tasha" was on the phone and she was the only person who could issue a refund. Will get my money back if it's the last thing I do, but not tonight. I've wasted an hour and a half being ** with, will wait to contact corporate in the morning. NEVER AGAIN. EVER.

Ordering flowers for my girlfriend, who lives in Texas from Just Flowers, is probably the worst mistake I've made with an online Flower service. I picked, what looked to be a lovely bouquet of flowers, which should have been delivered on 6th Dec, 2013. I called the intended recipient to find out if she had received anything from me, and her response was no. Please keep in mind, I wanted the flowers to be a nice surprise for her on her "birthday.

I ordered an arrangement for a funeral for a close friend from FTD/JustFlowers and made the mistake of thinking that JF would fill the order as it was advertised. What was ordered (full, tall) and what was received (small!) were two totally different items. Customer service repeatedly asked me to tell them 'how many flowers were in the arrangement'. Mind you, I was at a funeral and did not count. However, I did discretely take a photo of the arrangement. I sent that pic to JF to prove my point. They still did not address my issue, other than offering a $15 credit, which I refused. Instead, I disputed the charge through my credit card and will next go to the Attorney General and file a complaint there as well as with the Better Business Bureau.

This company is a scam. I ordered flowers and processed the purchase online. With this order, I requested expedited delivery. I contacted the would-be recipient after the order should have been delivered and found out that it had not been. I then contacted the company and they informed me that the bouquet would be delivered in the standard time frame. They agreed to refund the expedited fees. The next day, the bouquet had still not been delivered. I called again to check on the status of the order, and they requested additional money in order to process the order. I cancelled the order and decided to go through a different company at this point. I'm still waiting for the refund. Unreliable and fraudulent company with poor, slow customer service. Avoid at all costs.

I live on the West Coast and ordered flowers for East Coast delivery on my mom's birthday, online, including delivery fee, service fee and taxes. It was for next day delivery. About 1pm my time, (4pm East Coast time) Just Flowers called and said they made a mistake and would have to charge an additional $12.00. I said "cancel the order." They said the order was not cancellable. I then asked to speak to a manager. The "manager" said that they made a mistake, there is an extra $12.00 charge and the order was not cancellable. I told her to cancel the order.

My husband ordered flowers for our anniversary on the 19th. Paid extra to have them delivered before 1 pm. Never arrived. Local florist called at 245 and I had left for the day. They had the wrong home phone number. They were supposed to deliver the flowers to me this am. Still haven't arrived. I called customer service at Just Flowers. Extremely rude along with the supervisor who was probably even ruder. I wanted the flowers cancelled. The moment is gone. They really messed up and have the audacity to treat my husband and myself so disrespectful on the phone and then on top of that refusing to comp the whole thing and still make good on the flowers!! They handle themselves so poorly! Never ever use them ever!

I ordered a "premium" potted plant basket for a funeral, paying top dollar for the "upgraded" size arrangement for which Just Flowers charged my credit card over a hundred dollars. When I arrived at the visitation and looked for our "premium, upgraded" order, I saw NO sign of it. Having not received any delivery confirmation, the funeral home helped get me on the phone with Just Flowers but they said they had no record of the delivery, either. As I prepared to leave the visitation, I apologized to the family of the decedent for the undelivered arrangement and they said "oh, no, we got that little basket from you." They pointed out a tiny, unremarkable arrangement that could not have contained more than $20 of potted plants, and I was appalled and embarrassed! Upon speaking with Just Flowers, they offered me a "coupon for a future order" and a $5 credit!?! I declined both and I will NEVER order from this outfit again. (The fact that Just Flowers claims to have a positive rating on Better Business Bureau raises SERIOUS concerns about THAT entity's credibility!?!)

I ordered flowers online this past Friday AM to be delivered for the wake of a loved one at 10 am the next day, Saturday. I received a follow-up phone call less than one hour after placing my online order to confirm this $169 heart wreath (of which total cost was $200!) would be delivered on time. I was told the flowers would be delivered that afternoon. So they would be there well in advance of the wake.

Ordered from Just Flowers and had problems from the moment flowers were delivered. The flowers were for my in-laws' 50th anniversary/vow renewal ceremony. We thought it would be nice to order a small bouquet and boutineer. What we ordered from their site and what was delivered were totally different. I could have gone to our local grocery store and bought the "bouquet" they delivered. The arrangement looked ridiculous and came wrapped in cellophane. The flowers they included were not anything close to what their website showed. Called the company right away to try to get another bouquet delivered, but as it was already 4pm Saturday (delivery was promised by noon Saturday), I did not expect a resolution and we needed the flowers for Sunday am. We were told they could come "pick up" our flowers but could not get us another delivery in time.

Do yourself a favor, google a local florist in the town where you wish to send flowers and call them directly. You will not only save yourself money, you will get a far better product. Just Flowers do not sell flowers, they are an order gatherer. All they do is take the order and then send it on to an actual florist who fills the order. They make their money by having you order through them, taking their cut and passing what is left on to the local florist who then has to fulfill unrealistic promises that Just Flowers has made to you, their customer.

I called a local florist who is obviously a franchise or similar for JustFlowers.com. I asked what flower arrangement they could recommend for my wife`s 50th Birthday. I said I wanted something special as it was a special birthday and would like to recommend something and delivered the following day. The person I spoke to said, "We do a lovely display of flowers in a lovely basket, its' one of our best sellers. You could have two 'Happy 50th Birthday' balloons tied one at each end and we can also add a 'teddy bear' as well if you wanted it." I said, "That all sounds very nice. Can you give me a price for the flowers, balloons and the bear?" The price was quoted as $59.99 for the flowers and balloons and $34.99 for the teddy bear.

I ordered a funeral bouquet for $89.99. I was billed $119. When I called to ask about the $30 surcharge, I was told $6-something was to take the order over the phone; another $6-something was the processing fee; $10-something was delivery fee; and $4 was express delivery fee (which I did not ask for). Can you believe they charge 30% more - without mentioning it when the order was placed - for bogus stuff like answering the phone & taking an order?

I was told the order would cost $15 more than what was stated when I placed the order due to the local florist's requirements or charges. I called to complain and they said I could not cancel the order because it had already been sent to the local florist & they were already working on it. They offered me $10 off and said that was the best they could do. Complete scam to get more money. Buyer beware!

I ordered an arrangement for a funeral and I unfortunately did not do my research on the company before hand. When I called I told the representative that I wanted to spend 50$. She offered me an arrangement for 49.99$. I agreed with this one. She then asked if I wanted to upgrade. I said, “No, I can't afford any more.” She then went on to tell me about the fees. So I asked, “What is my total?” She said, "Your bouquet is 69.99$." I agreed and gave her my card.

Sadly, I have now found and read my experience presented in various versions over and over. I cannot fix my situation now but hope to warn others! I ordered flowers for an out-of-town funeral on a Sat. (using Just Flowers' search engine to confirm they could make a Sunday delivery for Morgantown, W.Va.). The calling hours were Sunday. I received an email Sunday afternoon (after calling hours had already been going on) saying the arrangement would not be delivered on Sunday. I called the 'Customer Service' number on the website (this is a MISNOMER... THERE IS NO CUSTOMER ACTUAL SERVICE!). I was told that for an unknown reason, all local florists in Morgantown had closed on Sunday this particular week! Not to worry, they would deliver first thing in the morning before the funeral.

I ordered a premium arrangement from Just Flowers and what was sent was not even close to what I paid for. The arrangement was pathetic and very small. When I called to complain and get a credit for the arrangement that I paid 179.00 for they advised they would only give me a 35.00 credit. Do not use this company. There was a link on the funeral home website for Just Flowers so I assumed they were a reputable company. I was wrong and have contacted the funeral home to consider removing their link from their site. I had ordered the flowers for my boss of 11 years and was completely embarrassed by the arrangement that was sent. Please don't use this company. I wasn't surprised at all of the bad reviews.

Unbelievable, I have been on the phone for 30 minutes on my third call in to flowers.com to find out why my order never arrived. Never ever use this company. They are so disorganized. They have no control over the local vendors. Do not believe a word they say. Trying to get my money back huge hassle!!!!

I placed an order that I specified needed to be delivered today. I was told that would not be a problem & they would go out today. These were intended for my best friend & her family whose father died & they were having memorial today. I even called back to be sure they would be delivered today. I was told they would. I just called & was told they were not able to fulfill my order so it is being sent tomorrow. They didn't even give me the courtesy to notify me so I would be able to try another florist. So now, these flowers that I paid a small fortune in shipping fees for same day delivery are arriving after the fact. Not only that, I was told they could not cancel my order and give me a refund. How is that legal? I asked to speak with a manager and they said there were none available or on duty at 7pm at night. I also do not see that they offer Sunday deliveries so my order won't arrive until Monday. I'm disgusted & embarrassed that my order didn't arrive on time & feel the fact that they will not cancel my order & give me a refund has to be illegal. I feel helpless and don't know what to do. So I'm out $85 and it's too late for me to get replacement flowers in time.

JustFlowers delivered my order 3 days late and only offered a $7 credit. They had no answers for me as to why, blamed it on a local florist. Do not use! You will be very disappointed!

To start with, we purchased an arrangement for a funeral to be delivered in Michigan for a Monday service and paid for expedited service. We have never used this website before so had no idea of the quality of service or products.

This is a response I composed to Justflowers.com following their "Thank you " email w/ coupon they sent to me:

I went on the Just Flowers website to order a spray of flowers for a funeral. I looked through the multiple sprays and chose an arrangement that was priced $139.00. When I saw the arrangement at the funeral home, it looked nothing like the picture that I viewed. The flowers were wilted and the entire arrangement looked of poor quality. I called Just Flowers to complain and I was told that they can not guarantee that the arrangement would look like what I ordered. I think this is false advertising and was very disappointed. Don't recommend them at all.

I ordered flowers for a friend's family funeral. I ordered and was guaranteed same day delivery....... Did it happen? NOPE!! Ok, I understand things sometimes happen, but was guaranteed priority morning delivery the next day..... Did it happen?? NO! I called them on three different occasions and was assured it would be delivered later that day, but yet again was not delivered. By this time, I was beyond frustrated but I called once again and they promised a morning delivery......... you guessed it. As much as I wanted to send flowers to this family, I decided to cancel. I was told it was too late to cancel now in which made my blood boil. This company has been, in my experience, nothing but broken promises, and the worst and most stressful flower ordering experience ever. I would almost rather be back in a combat zone....... Although I have not seen the flowers, assuming they were even delivered this afternoon, it is beyond the point of caring. I would NEVER order from here again. I only wished I could have seen all these poor reviews prior, but was in a hurry to get flowers on the way.

I ordered flowers for my wife to be delivered on Saturday, Sept. 14th. It was our 6th anniversary and I wasn't able to be with her. My wife loves to receive flowers and I wanted it to be special. I ordered 2 dozen pink roses which are her favorite. Saturday came and went, no flowers, same thing Sunday. I notified Just Flowers on Monday and told them to cancel the order and refund my $68.35. The woman told me she would have to speak to the florist first. I called Tuesday and told them to cancel the order and refund my money. The woman told me they would have to speak to the florist first. I sent numerous emails during all this requesting a refund.

I called this florist early on Sept. 16th to order a plant for my daughter's birthday. They had a special $10.00 off. I ordered, gave all my information. Price quoted was $66.99. I realize there would be tax & shipping. To get the discount, I had to call back with the code that was online. When I saw the total charge, I told them to please cancel this order now. I never knew the final cost until then. All this phone calling took 30 min. They said they would connect me to a supervisor. More waiting. When he came on, he said he would give me $10.00 off. I said, "No thanks, just cancel my order again." He put me on hold again. While I was waiting, my husband called our credit card company & explained what was going on.

My husband ordered me a very large arrangement. It arrived & was pretty. But he was upset it was not the Large arrangement. When he showed me his order online, I agreed I did not receive the correct arrangement. He contacted Just Flowers the same day. 2 weeks later, their rude customer service is still fighting back to not refund or provide the correct arrangement. It's the worst customer service I've ever experienced! Don't ever order through them!

I ordered a dozen yellow roses for $75.23 after all the hidden fees (I know! I thought they would be fantastic!). I left Special Instructions: "Deliver to back door after 4:00 pm. If no one is home, leave on back porch." Mistake number 2! Apparently, that gave them the right to say they left them and they were stolen, alleviating them of all responsibility. After realizing the roses were never delivered, they informed me it is not their problem as they passed my order on to a third party florist (who they refused to identify) who claimed they knocked on the door, no one answered, so they left them on the porch. Wrong, Wrong and WRONG! There were several people home all day and no attempt was ever made to deliver any flowers so they either a.) Lied and never sent any flowers or b.) Delivered to the wrong house.

I feel this florist is a scam. When I placed an order, the individual could not take down the right information and had everything wrong upon receiving a confirmation from them. I called them back immediately to cancel order. They must have a rule to offer the patron discounts to keep the order. They would not take no for an answer. I spoke to two individuals to cancel and both tried to talk me out of canceling my order. Even after I spoke to the second individual, she calls me back after I hung up. Harassment!! I immediately called my credit card service and gave them the heads up on this business. No one in their right mind should have to go through the harassment of this so-called business. DO NOT USE THIS FLORIST!

Do not order from this company. There are several "hidden" fees that are not reflected in their advertised price. My $53 order ended up costing me $83. I attempted to utilize a promo code that was advertised on their website, to which I was told it did not exist. When I attempted to cancel the order they offered to take $5 off, I said no thanks... they offered $10 off, I said no thanks... they offered $15 off, I again said no thanks and told them I wished to cancel my order. In order to cancel my order I had to speak to a manager. After about 45 minutes on hold I spoke with a manager that had a real attitude problem. He informed me that he would cancel my order and hung up on me. Very rude and poor customer service with this company. You’re better off going elsewhere... Wish I would have read these reviews prior to dealing with them.

We, as a community, bought flowers for a 17-yr-old foster child our landlord had taken in. On Thursday, Aug. 22, 2013, he was taken from us in a horrible accident. Sat., Aug. 24, 2013, we placed an order and was guaranteed that the flowers would arrive at the chapel by 5 pm on Aug. 25, 2013. On the 25th, we got a call. They wanted 20 dollars more. Of course we paid it and asked again, "Will the flowers be there by 5 pm today?" The response was, "Oh yes, of course, they will be." By 330 pm, made a call to confirm the flowers were there. No, they were not and one of the operators on the phone giving us apologies which we didn't want to hear. Then we were told the flowers would arrive the next day which would be the funeral.

Sunday I ordered flowers for a Tuesday funeral for $143.73 including $19.74 for service and handling. I received an email from Just Flowers confirming my order with a Monday delivery. The Flowers were not delivered until after the Tuesday funeral. I requested a refund but the best they could do was offer a $10 credit on my next order. That is no help to me as I will not order from them again.

I ordered some flowers for my daughter from JUST FLOWERS who said they would be delivered on Mother's Day. They guaranteed that if they had a problem, the flowers would arrive no later than Monday and then with an apology. The fact of the matter is they didn't arrive until Wednesday - so much for paying a premium for delivery on Mother's Day. When I called to complain about it, I got automatically put on hold and then quickly automatically hung up on. I then called DiscoverCard who filed my complaint with Just Flowers who then claimed that they had delivered them on Tuesday based on a handwritten note by the delivery person. DiscoverCard, who is generally customer friendly, said since they were delivered, they could not refund the amount. When I pointed out the guarantee of deliver and the delivery service fee I paid, DiscoverCard is now investigating refunding the deliver fee at least. Bottom line, don't touch Just Flowers with a ten foot pole!!!!!!!!!!!!!!!!!!!!

I ordered an arrangement of flowers for my mother last year for Mother's Day that ended up costing $92.00 US and it was never delivered!! When I called to ask what happened and requested a refund, the "General Manager" named "Jason" said, "Ma'am, there's nothing we can do. You DO realize you're fighting a losing battle," because he said they do not have a record of my order since it was last year even though I provided the information I have from that order including Order#, Unique Transaction ID, my information, and my recipient's information. This is very frustrating because I trusted this business and my mother did not receive her arrangement and clearly the money was stolen from me and JustFlowers.com doesn't want to do anything about it!!!!!

I ordered a floral arrangement for a relative's wake and paid for expedited delivery (guaranteed by 1 p.m.). They arrived 5 hours late, after service I purchased the "Delightful Memories" bouquet for $66.47 from JustFlowers.com on Wednesday, 7/17/2013. I paid an extra $4.99 for delivery by 1:00 p.m. on Friday, 7/19/2013 and also indicated on the order instructions that the calling hours were from 4-6 p.m. At the time that I placed the order, the 4-6 calling hours were the only formal gathering taking place. My relative was cremated and there was no funeral service or public burial planned. When I arrived at the funeral home at about 4:30 p.m., I noticed that my flowers were not there. I spoke with the funeral director, who placed a call to JustFlowers.com on my behalf. My family eventually decided on a very brief service immediately following the calling hours, which was held at the funeral home from 6:00 p.m. until about 6:15 p.m.

Purchased a $50.00 plant and charged a $25.00 fee for delivery. The arrangement was and looked cheap! Among all the beautiful flowers and arrangements, this one was small, cheap and looked like it came from a child! I contacted customer service about the arrangement and a credit, which they gave me $25.00. The customer service gal was a ** on the phone and hung up on me. When I asked about a refund, she gave me excuse after excuse on how they would have to contact the florist that made it. Wanted me to send over pictures, and then could not tell me how long the refund would take. This company is a joke and the owner(s) should take a look at the crap they are selling and then educate their customer service agents. I believe the quality and staff there are the bottom of the barrel! Probably like the owners.

On May 11, 2013, we ordered flowers for Mother's Day (after another incompetent company sent us an email saying they couldn't send the flowers, but at least they were honest) and Just Flowers website still promised delivery on Sunday for May 12th. We tried to call but no one answered the phone on Sunday or Monday. The flowers did not arrive on Sunday, Monday, Tuesday, or Wednesday. It came on Thursday! But this is not the worst of it. Just Flowers' customer service managers were rude when they called. They flat out refused to listen to the complaint at the fact that they did not answer the phone and they did not deliver the flowers until 5 days later.

I ordered flowers for the funeral of my aunt taking place in an out-of-town location which I could not attend. I paid extra for more flowers in the arrangement and for "Express Shipping" to ensure they would be at the church on time. I was informed by email 5 hours AFTER the funeral that the flowers were NOT DELIVERED!!! I usually look into an outfit for comments from consumers about a business before I purchase or order services or anything - my mistake. Because I was rushed, I did not notice that their own site had no customer comment area - that would have told me something. If I would have googled the name with complaint behind it, I would have found a veritable bouquet of complaints about this outfit. I'm adding MY flower to that bouquet now - a little late but I hope it helps people steer clear.

On June 24, 2013, I ordered three wreaths for my husband’s funeral. The burial was July 1, 2013. Flowers were to be delivered by 9am on July 1. My husband of 41 years was buried with no flowers from his wife, children and grandchildren because they were never delivered. Thanks to justflowers.com, after several heated phone calls, they have finally agreed to refund my money. That hasn't happened yet. I am supposed to allow them 1 to 4 business days.

I ordered the birthday bouquet with balloons to be delivered the day of her birthday and party. JustFlowers guaranteed they would be delivered that day and asked if I needed a special time. I said no, any time during the day would be fine as the family would be there all day. I called at 3 when they hadn't arrived and was assured they would be there soon. I received an email about an hour later saying they would not be delivered until the next day and they offered to call the birthday recipient to apologize.

I ordered flowers on Saturday, the 22 of June, for a party my brother was having the 23rd. I was told they may not make it the day I ordered, but Sunday for sure. I said that would work and explained everything to the individual that took the order. I emphasized the importance of them being there for the party! He again reassured me that they would be there Sunday. Sunday, I got an e-mail saying that they didn't deliver the flowers but would deliver them Monday. I must have spent 1 hour talking to several people to explain my problem and that I did not want to pay for the flowers. I am pleased to say I was refunded and look forward to taking the time and looking up a flower shop in the area where I want to send flowers to in the future.

I ordered flowers from Just Flowers on May 10th, 2013 and wanted them to be delivered on May 11th for Mother's Day. On May 14th, I received an email saying the flowers were not delivered and would be delivered on May 15th. I called Customer Service on May 14th wanting to be reimbursed, because these flowers were not delivered on the eleventh and I also informed the representative to leave the flowers at the door. I was told they would reimburse me ten dollars. Again on May 15th, I received another email saying the flowers were not delivered and they would deliver them on the sixteenth.

I ordered flowers for my mom in NC for Mother's Day two weeks in advance and they took the money from my account that day. My mother did not receive the flowers when she was supposed to. I called and called. I would get a recording and then after holding for 15-20 minutes each time, the recording would hang up on you. I finally received an e-mail stating she would have them the following day, Saturday, before Mother's Day... no flowers ever came. I made more calls, I don't know how many phone calls only, to be hung up on by a recording again and again. Sunday (Mother's Day) no flowers came; Monday, no flowers came. I had to get my bank involved to get my money back. A week later, I get an e-mail saying they couldn't find a florist to deliver them... Horrible customer service. Horrible company. DO NOT ORDER FLOWERS FROM THIS COMPANY! Quick to take your order and your money and poor to respond when they don't deliver.

My son ordered flowers to be delivered on Mother's Day 2013. They arrived two days later. He was not told they could not or would not be delivered on Mother's Day. The local florist got the order Tuesday morning for the flowers to be delivered that afternoon, not Mother's Day. These flowers were very expensive. JustFlowers even lied and said they had spoken with my son and he had told them it was okay to deliver them two days late; that did not occur. Do not order from this company.

I ordered flowers for my grandmother's funeral. This was supposed to be a large wreath. One hour before the funeral, Just Flowers called and said the wreath holder was broken and would I settle for a vase of flowers. Being last minute, I agreed if the quality would be what I paid which was $130. The vase delivered to the funeral home was worth approximately $60. I was so embarrassed! DO NOT EVER ORDER FROM THIS PLACE - CROOKS!

I ordered two sets of flower arrangements for my daughter and mother for Mother's Day. I had requested for them to be delivered on Saturday, May 11th, 2013. My mother lives in San Diego and my daughter lives in New York. I went to my mother's home on Mother's Day in the evening and was surprised to not see any flowers. I then called my daughter in New York and it was 8:30 pm there and she also informed me that there were no flower deliveries. I immediately called my bank but was told I would have to wait for it to post before disputing it. I was told to call Just Flowers and they would probably be very good about it being that nothing had been delivered.

I ordered flowers and was promised same day delivery. They charged my credit card and never delivered, ever!! I called their customer service. I was put on hold for 26 minutes and then they hung up on me... It's a scam!!!

I ordered a flower arrangement to be delivered to a funeral parlor for my mother-in-law. They sent me a confirmation but never delivered the flowers. They did not email me or call. I could have sent flowers from another company if I had known. I would never recommend them to anyone for anything.

This was to my uncle's funeral in Chipley, FL on May 16, 2013. I was thoroughly disgusted with the flower arrangement that I paid top dollar for then received wilted crap. Not only was it a time to grieve my uncle's passing, it was a time to be embarrassed that I would send garbage like that to my favorite uncle's funeral. Fortunately, some special baby wrote the note like a kindergartener and left my name off. I wouldn't even have known that it was my flowers if I didn't remember some of the words they attempted to write down in hieroglyphic handwriting that I was surprised wasn't written with a fat crayon. I then attempted to complain, but they just put you on hold indefinitely, and then they tell you since there was a high holiday volume to just contact them by e-mail.

My boyfriend decided to do something to surprise me on Mother's Day by getting me flowers from him and his son. When I got home from work, I was told to listen for the door until 9PM that evening. 9PM came and still the doorbell did not ring. I was on the phone with him and he was beginning to get worried about his surprise. The next morning came around and I had to go to work. By the time I got home, there was still nothing at my door (someone was at my house all day and said that the doorbell did not ring). He called and wanted to ask if they were still going to be delivered because he had already replied to the emails at least 4 times.

I ordered flowers to be delivered on Mother's Day, and they didn't show up until the following Wednesday. They weren't that great. When I called to get some sort of refund, they offered me a $7.50 coupon for my next order. I told them there wasn't going to be a next order. They then offered me a $10 credit. We'll see if it actually shows up on my statement. I should have spent the extra money and ordered from Proflowers.com

I ordered for 5-11-13 with guaranteed same delivery. Not only was it not delivered that day, it wasn't delivered until the 14th! I sent 3 emails as required because I was hung up on when called. With no response, I contacted the BBB (which I encourage everyone to do). They finally delivered... to the neighbor! They also said they wouldn't refund the card and the item delivered was half the size of what I ordered. I am refuting the charges on my credit card as we speak. Terrible company! Stay away! Poor customer service! All they said on the BBB response was, "Sorry for the delay." Sorry for the delay?! These are flowers, not an order for clothes!

Let me start this with: I have never taken the time to sit down and write a comment/feedback about a business. However after the experience with Just Flowers, I couldn't with good conscience allow another customer to get scammed by this atrocious company. After confusion with a family member on who was going to order flowers for my mother, my wife ordered from them. They advertised that it was not too late for delivery on Mother's Day. After taking our money, the flowers were not delivered that day or the day after.

I ordered flowers for a memorial service, and the flowers were not delivered. When I requested a delivery confirmation, Just Flowers could not provide one. I then requested a plant to be delivered to the family free of charge in good faith for their huge mistake. However, my credit card was still charged. Customer Service is extremely bad. I received suggestions of me calling the family to confirm delivery, when I already knew from my siblings being at the service that the flowers were not there. It is the florist’s responsibility to provide delivery confirmation, and this florist believes this is not true.

I wish there was a 0 star rating! Horrible company! I ordered flowers and was never received after 5 days. Finally I received and the flower arrangement was cheap and not worth the $75 paid. They offered a $10 refund. Do not use! Total scam! Wish I would have looked at all the reviews prior to buying. Beware!

Just Flowers has the absolute worst service known to man! I'm shocked, appalled, disgusted and so frustrated that I want to scream. I placed an order 2 hours before the cut-off time and expected my flowers to be delivered on time as promised. Not only did they not arrive on the scheduled date, they did not arrive the day, or the day after that and then... amazingly, they arrived three days later and were not what was ordered. During the couple of days in between when they were scheduled and the day they arrived, I called 5 times (none of which were answered because the automated system said they were too busy and to call back later and hung up) and I sent two emails to the service department (per instructions on their website) asking for a full refund.

I ordered flowers for Mother's Day and was guaranteed delivery on May 11. As of May 15, the flowers have yet to be delivered and they have not responded to my online inquiries or phone calls. I will never use this company again.

Just like everyone else, they did not do what they said they were going to do. I ordered 16 light pink roses for my daughter's sweet 16 birthday. They took the money less than 10 minutes. When I call, they hang up. No response to my emails either.

I also ordered flowers to be delivered to my mother's office and they never arrived. Not on Friday (even though I paid for a 4-hour delivery) and not on Monday, or Tuesday or Wednesday! I've called for two days and they are always busy. I've sent two emails and I've had zero response. And to add insult to injury, they charged my credit card $80 and I have nothing to show for it.

I called Just Flowers on May 9th, 2013 at 2:45 pm (I copied out an email from them stating that day and time also) to order a Mother's Day chocolate basket to send down to my daughter-in-law (son and family) in Florida. I immediately got someone on the phone who did a great job of placing my order. They assured me that it would be delivered by May 11th, the day before Mother's Day. It had a bow with "Happy Mother's Day" and was a special with lots of chocolates inside. My son told me that he and his wife and family were there all day Saturday at their home and no one called about the basket or delivered it!

I ordered flowers for Mother’s Day to be sent to my mother-in-law. I paid extra to have them delivered on the same day (Friday before Mother’s Day). By Tuesday, still no flowers, no phone call, nothing! It took many phone calls to get through to anyone. I asked for a complete refund! It's too late to deliver so I made sure the order was cancelled. It can take up to 15 days for my refund. Never again! If they can’t handle the holiday, they shouldn't be advertising for it! I have spread the word!

I ordered from Just Flowers for Mother's Day on Saturday, 5/11. I chose the option for delivery being next day, 5/12, which was Mother's Day. Come Tuesday, 5/14, no flowers had been sent or delivered. I must have called these people 20+ times for information and was bounced back each and every time to a "We are unable to receive your call due to the high volume..." This company is a scam. Do not order anything from them! Fortunately, I used my PayPal account and after filing a dispute, I was fully refunded within 2 hours. Do not order from these losers. It's false advertising, no customer service and useless.

I ordered flowers for my mother for Mother's Day and was given the option for delivery on Saturday or Sunday. I chose Saturday. It is now Tuesday night and my mother is still waiting for her flowers. Needless to say, the purpose for the flowers are now gone. Even though neither the service nor the product has been provided, my credit card has already been charged. The customer service number is horrible. Getting a rep to talk to or ask where the flowers are is like pulling teeth. I can't see why this company is still allowed to continue doing business. They should be ashamed of themselves!

My husband and son ordered flowers for me for Mother's Day. On Sunday afternoon, when they had not been delivered yet, we emailed them using the link on their order confirmation email - no response. Their site says that they deliver up until 9pm so instead of calling, we decided to wait it out figuring they would respond to the email if they were unable to deliver them. Wrong. Their site also says that if they are unable to make the scheduled delivery day, the flowers would be delivered at the latest with a note of apology. Nope. So two days after the scheduled delivery date, we tried calling four times. Each time after waiting on hold for a short time, their system says that they are experiencing a high call volume and hangs up.

This company is a total fraud. I ordered a bouquet for Mother's Day on 5/11/13. It's now Tuesday, May 14th, 2013, and flowers have still yet to be delivered. No one is answering my call or email. I just gave this company almost $80 for nothing. Consumer, beware and never order anything from this fraudulent company and website. Better Business Bureau needs to get involved so this company gets shut down.

Same as all the others it seems! No delivery. Mom felt forgotten. And JustFlowers.com doesn't take calls. Their automated system hangs up on you. They don't return email even though their site says they will respond within so many hours. So I had to re-order from a local florist to get her a late basket and AmEx gladly credited the JustFlowers.com charge. Five days later, they want to re-deliver?! Really, JF? I just got an unknown cell call from them and the recording said they'd re-deliver tomorrow. What? Too chicken to call me and ask if I still want it? My mother doesn't need any more fruit and they will not get any more money from me. I asked her to refuse delivery tomorrow. Do they really think I'd just not replace her missed delivery from another company after this amount of time? Do they think it's Mother's Day month? No. Never again, JF.

Do not order flowers this company! Last week, I searched and searched for a company that would deliver flowers on Sunday for Mother's Day. Most companies were honest and would not allow me to place an order that they could not fill. This company not only took the order, they were twice as expensive. They had no problem taking the money out of my bank account right away and they sent me an email with a confirmation that the flowers would be delivered on Sunday, May 12th. Not only did the flowers not get delivered Sunday, they also didn't get delivered Monday.

Just Flower.com, I am very upset and disappointed as a customer. My flowers were to be delivered on Mother's Day, May 12, 2013. Yesterday, May 13th, I got a phone message with an apology that is not acceptable that the flowers could not be delivered on time. My mother-in-law or I never received a phone call from your company asking or clarifying information. When I called, they told me that the system was down today and to call back in a different day because they were too busy. Today is Tuesday, May 14th and no flowers at this point. I just want my money back.

I ordered flowers for Mother's Day. I wanted the flowers delivered on Friday, May 10, 2013 to avoid the rush on the weekend. I received an email saying that the flowers were delivered on Friday at 6:00pm (wrong) - nothing there. I called over and over all the while being put on hold and magically disconnected. Finally, I spoke with a manager several times. The flowers were delivered the next day in the morning; of course they didn't look like what I ordered! They used a local florist (Falls Church Florist. Note to self: do not use them in future). It looked like they just threw flowers in a vase all because they didn't deliver the flowers on Friday, so they had to do a rush on Saturday morning.

I placed an order on Sat., 5/11/2013, for my mother for Mother's Day which was supposed to be a same day delivery. They were not delivered on 5/11, or 5/12 or 5/13. I didn't receive a call from the company until 5/14 informing me the flowers were never delivered; no apology or credit was offered. The rep. only offered to get them to her the following day. I canceled the order and I'm disputing with my credit card company! Never ever use these unprofessional clowns! They ruined my mom's special day! The company is a joke!

I ordered Mother's Day flowers on May 9, 2013 for delivery on May 11, 2013. As of today, May 14, 2013, still no delivery. Attempts via email order inquiry and phone calls to customer service were to no avail. I should have read up on this company before using them for flower delivery.

I ordered a nice bouquet of flowers to my mother in Florida ($115). It's now two days later and there is no phone, no email - nothing indicating that there was a mishap in delivering the flowers. After calling for 2 days straight (and being disconnected every time) - I gave up - until I found this review site and tried an 800 number that was given. I just spoke with a rep and she offered me a $5 discount if I decided to continue with the delivery. 3 days later? Are they serious? I wouldn't do it for free now. This is horrible customer experience from start to finish. Stay away!

On May 10th, I ordered two sets of flower arrangements, one for my mom and the other for my mother-in-law. The one to my mom got delivered as per agreement and in good condition. However, the one to my mother-in-law (this of course is the first time I tried to send my mother-in-law a gift) has not to this date been delivered. I continue to attempt to contact their customer service via email, confirmation of order, and even by phone, yet no one has answered the phones. It is just a recording saying they are busy with other customers and to call back later, then it just hangs up on me.

I order flowers on Friday for Mother's Day. I did not receive a confirmation but they took the money out of my account. I spoke to representative who said as long as the drop down box has the date you request, it will be delivered. So I continue my order online. Mother's Day came but my daughter did not receive flowers. I called customer service on Monday and spoke with lady I could barely understand. She stated that the system is rebooting and someone will call me back. I called customer service again on Tuesday and only got a recording. I haven't spoken with anyone about resolving this issue. Don't use Just Flowers. They got $77.00 out of me.

I ordered flowers because they promised same day delivery! 3 days later and no Mother's Day gift for my in-law. They are unethical and do not care about their customers! I tried calling customer service for past 2 days and nobody is picking up to give me updated status. They lie about their capabilities and delivery! Now 3 days later, I want to cancel my order, and they are making it difficult! They are a joke and a headache to deal with. They are just trying to make money without meeting client expectations.

For Mother's Day, flowers were not delivered at all; only on the next day we got the flowers but they looked nothing like the ones we ordered online. The flowers that we received were old, dry and different from the ones we actually ordered. When we called Just Flowers, they never picked up. When they finally did pick up after trying for many times, they said they cannot refund the money because flowers were already delivered, but there was no need for the flowers on the next day. The whole purpose of the flowers was for them to be there on Mother's Day. And what we got was not even close to flowers; they were not good at all. Whole experience with JustFlowers.com was nothing but a misery when it should have been just a nice surprise for our mother. Don't order flowers from them. They are not reliable. And when I called them, the service was unimaginably horrible. I don't know where they find such people! Don't, don't, don't!

I ordered flowers for Mother's Day. They took me for $90, never delivered the flowers, never called anyone about it so I couldn't get a new gift for mom thinking everything was fine. The phone system is programmed to direct everyone to the internet site which does nothing. They will not talk to me and we've repeatedly asked for a refund which they are not giving. Lawyers, please help. I don't even care if I don't get money out of the deal. I just want to see a class action lawsuit against them and then shut down because they are wrong for this! Wrong, wrong, wrong!

I placed order for flowers for Mothers' Day on Saturday and received confirmation that the delivery would be done on Sunday. The customer service dept. did tell me that all efforts would be made to deliver prior to my 1pm request time, but would be delivered up to 9 pm, if not. My account was billed but no delivery was ever made. I made numerous efforts to contact the company. I have sent email and fax. I did talk to someone on Monday who said they would have someone call me. Mother's Day is over. My daughter did not get the flowers. I am very disappointed in the handling of my order and the failure of the company to rectify the situation.

I am extremely disappointed with Just Flowers. I ordered a bouquet for my mother for Mother's Day. I usually send my mom a restaurant gift card for a date night with dad. Dad is homebound this year so I was looking to do something a little different. I live 5000 miles away from my mom and opted to use an internet-based business for flowers. I had the option to have the flowers sent on the day before or on Mother's Day. I selected Mother's Day. My mom did not receive the flowers on Mother's Day or the day after, even with the promised delivery service till 9pm.

Just Flowers is horrible. I ordered flowers to be delivered on Saturday, a day before Mother's Day, and they still haven't delivered yet (it's Tuesday, by the way). They were smart enough to bill me immediately though. Just unbelievable. They suck. They're a scam and should be shut down, period.

We ordered flowers to be delivered on Saturday for Mother's Day. It is Monday evening and still my mom does not have her flowers. We now received an email that they will be delivered tomorrow. But we don't want them delivered on Tuesday, 2 days after Mother's Day. When we tried to call customer service, it sounds like we are on hold as we are listening to the music, but then a message comes on to tell us to call back later and we are disconnected. Never again will we use them.

Another unhappy customer here. In spite of multiple reassurances prior to placing the order that "Yes, the flowers are in stock", "Yes, the local florist can cover the order", "Yes, the flowers will be delivered up to 9 o'clock tonight", the flowers have not arrived yet and it is 7:30 pm, Monday on May 13. The charge for handling was $4.49 plus the shipping service $17.98. For $87.46, she got exactly zero?! That's special handling alright. At this time, Just Flowers is not taking calls to any of the numbers listed on their website, including the new orders line. The line leaves you on hold and then cuts off which begs the question, "Did they take the money and run?! Was this a fly-by-night company? Is this their standard practice every year?" Please trust these reviewers and do not do business here again. I wish I'd checked reviewers more carefully myself. I order flowers every year for multiple families at multiple locations and have never had an order so badly handled. I had never used Just Flowers before and I certainly will not again.

I ordered flowers for my wife to be delivered on Mother's Day. She never received them. The price was increased significantly and I was never told about these costs. There is no way to call customer service to get refund or talk to any managers. The only numbers that work are the ones that will take your order. Stay away from this company. I'm taking them to small claims court. They will not answer emails nor answer their phone except to take your order. Shut this fraudulent company down!

I ordered flowers, candy and balloon 5 days prior to Mother's Day. This is the day past Mother's Day, and still no flowers! I can never get anyone to talk to; they cut you off after 3 minutes of holding. I finally got someone this morning, and they assured me it would be delivered today, still no delivery and it's almost 8 pm! I also sent them an email. There is no response yet. I hope I can get my $100 back. I think this company is a scam. At least it appears that way. I'm reporting to the Better Business Bureau tomorrow if this isn't resolved by morning.

I ordered Mother's Day flowers. They never arrived. When you go to their online inquiry page, and select "not delivered", it auto selects to deliver for "the first available delivery day". I wish I had looked for reviews ahead of time. Lesson learned. I only checked for reviews after my horrible experience.

My Mother's Day flowers that were purchased from JustFlowers.com on 11 May 2013 were not delivered as claimed. I specifically made this purchase from the Just Flowers website because through the entire process of selecting and paying for the flowers, I was led to believe that they would be delivered on time. Nowhere was I ever warned or cautioned that the delivery would not happen on time as promised.

I already filed a complaint with the BBB. This company should be shut down. I ordered flowers BEFORE Mother's Day, was assured they would be there. Here we are, the day after, my card has been charged, yet my mother received no flowers. Not sure how they have an "A" rating with the BBB. From what I see with all of these reviews, it's not deserved.

I had ordered flowers on Wed., May 8th, to be delivered on Fri, May 10th, as I knew it would be a busy weekend for florists due to Mother's Day. I was told the flowers would be delivered between 9 am- 6 pm on Fri., May 10th. By Sunday 10pm, the flowers were still not delivered to my mother. Today is Mon., May 13th, and still no flowers. When I called the company to inquire about the flowers and also about my receipt (which I was supposed to receive via email but still haven't received it!), I was told that their computer system is down and they were unable to retrieve my records until the system is back up again so they will call me as soon as it is back up again. If it's anything like their flower delivery, I'm sure I'll never get a call back! I will never order from this company again. Now, I'll have to wait for my next credit card statement to see if I was charged!

I ordered Saturday, via website with confirmation at 10am. Returned email, as of Monday my $93 order, which was processed, has not been delivered. Calls, emails, complaint form and no answer. I keep getting hung up on when I call customer service. This experience will cost them! Never use these guys!

I ordered flowers to be delivered on Saturday, May 11, 2013, the day before Mother's Day. They were not delivered on the day as promised. Three days later, they still have not been delivered. Their phones keep you on hold forever and then a recording picks up and hangs up on you, blaming it on Mother's Day. My order was not even a Mother's Day order! So it happened to be on the same weekend, but that's no excuse. I work in a bakery. On Thanksgiving, we do not make bagels for the customers who want their bagel and coffee in the morning because we are too busy making pies for the holiday.

My daughter ordered Mother's Day flowers for me and paid $80. She was so excited to get them ordered. The money was taken from her bank account and no flowers were delivered. They don't answer any calls nor do they allow you to ask for your money back. We tried calling many times and they put you on hold and then hang up making you fill out a form which doesn't have options to ask for money back. Also, they never sent her a confirmation email with an order number. This company should be shut down! How can they get away with stealing people's money?

This company doesn't even deserve 1 star, but I am forced to give them that. I normally order flowers online from Teleflora.com or 1800flowers.com. However, this time I decided to try somewhere different. I went online to JustFlowers.com and placed an order on Friday, 5/10/2013, for a beautiful arrangement to be sent to my mother-in-law. I was emailed a confirmation of my order stating that it would be delivered on 5/11/2013. On 5/12/2013, Mother's Day, my mother-in-law had yet to receive her flowers. I called JustFlowers.com 3 times and each time I was on hold for over 5 minutes, and then a recording would come on and said "Due to high call volumes, your call cannot be answered. Please try your call later" and then disconnects.

I ordered a bouquet of various flowers in a vase and a box of chocolates for my mom. She is allergic to roses so after I placed my order online, I called Just Flowers. I reiterated four times to note on the order "No roses, recipient is allergic". The flowers were delivered a day early and were nothing like what was pictured online. They delivered four roses with five lilies! The box of filled chocolates was actually a small bag of mini Toblerone, for which I paid $14.99! My e-mails to Just Flowers have gotten no response and I cannot reach anyone on the phone. I've called several times, gotten a recording that puts me on hold and about 4 minutes later, disconnects me. Horrible company!

This company is a blatant scam. They promised next-day delivery for Mother's Day. The order was never delivered, and they just tried to make excuses when I called for a refund. I’m waiting for my refund to be processed, but I'm not optimistic that they will give me my money back. Avoid giving this company your business at all cost.

I ordered my mother's flowers for Mother's Day. They didn't deliver it after guaranteeing it. I've been trying to reach the customer service and no one will pick up. This company is ridiculous. I've sent my mother flowers before and this is the first time any company screwed it up. Just Flowers is a horrible service.

I ordered flowers on May 10, 2013 for my mother on Mother's Day. They never arrived! I called again yesterday; "due to high volume of calls, please try your call again later or visit online." I went online and placed an email to the company - no response! It is now Monday and I tried unsuccessfully to contact this company again. How can they take your order, take your money, and promise delivery and this did not happen?! I want this company reported to the Better Business Bureau!

I ordered Mother’s Day flowers for my mother-in-law to be sent on Saturday. The flowers are not there as of today, Monday! I called and emailed Just Flowers and received a recording stating to call back or go online. I went online and sent three notes to customer service; I received no reply. The best part is that they charged me for the order with an extra charge to send them out on Saturday! Do not ever order from them. Go to FTD! Thanks for making Mother's Day for my mother-in-law so special!

This company took my money and never delivered flowers. I live on the other side of the country from my mom. It is a day celebrating moms and this company steals from all of us and never delivers. Even my bank said they have many claims filed against them. I wish there was a way to file a lawsuit and close them down.

I placed my order on Saturday, May 11th, in the 12 o'clock hour after being on the phone with an agent for 30-45 minutes because she kept getting the information wrong. Unless I asked, I was not given a total for the order or told what delivery would be. I was only told that it would be delivered same day and that a receipt would be sent. I never got a receipt until I called 4 hours later after being disconnected repeatedly by their office, which takes forever and a day to get a hold of. I was later told hours after the order was placed that there was an issue with the florist and it would be delivered by noon on May 12, Mother's Day.

I ordered flowers to be delivered for Mother's Day on Mother's Day. Item was not delivered as promised. 800 and 213 numbers give recorded message to fill complaint form online on website. There is no other recourse. This is a very bad business to transact. Stay away!

I ordered flowers online through justflowers.com on May 10th, 2013. As of today, May 13th, still no delivery. I sent an email to cancel my order on May 12th in the evening. What good is Mother’s Day flowers if it is already passed? I tried to call Just Flowers, but because of high volume, it keeps saying call back later. Wish I would have read the poor reviews before I went through them. So as of 10:23am, no flower delivery, no money put back into my account, and I cannot reach them by phone. This company does not deserve to be in business.

I ordered mother's day flowers and they never arrived! No one answers the customer service telephone number. This company should be shut down!

I placed 2 separate orders with JustFlowers early today. The site told me it would be delivered today, Sunday. I specifically ordered from them for this same-day delivery option. Here it is 8PM and I called customer service to find out why they hadn't been delivered. The rep told me I placed my order too late in the day for them to be delivered on Sunday. Really? Because my order confirmation also says Sunday! The site is updated to show whether or not the earliest delivery is today or the next day. So how in the heck did I order too late?! The lady told me they stop making deliveries after 6PM, when clearly their site says for Mother's Day they have extended hours as late as 9PM.

I can’t believe it. This is one year I have enough money to purchase something nice for my mom, who I haven't seen in 5 years. I go online and try to order these flowers to be delivered the next day and nothing - no flowers, no customer service, no nothing. I can’t believe it! I will be contacting the BBB and anything else to bring some justice to this.

I ordered flowers for my elderly mother on Wednesday, May 8 (plenty of advance time), for delivery on Saturday, May 11, to be sure she would get them in time for Mother's Day. No flowers were delivered on Saturday. I could not get in touch with anyone on the phone. I waited for ages, got a recorded message and then they hung up on me (due to high volume, we cannot help you at this time). I went online to their inquiry page, and finally got a message that the flowers had been rescheduled to Sunday delivery (which I didn't want, as my mother was not going to be home). Sunday came and went, and no flowers. There is still no way to get in touch with this company. Fifty five dollars later, I still don't have the order. I wonder if I can get a refund. Bottom line is they really disappointed me. Mother's Day is supposed to be special, and they ruined it for my beloved mother. Their website makes all kinds of promises and guarantees, none of which they honor. They don't deserve to be in business. I’m really mad!

I really wish I had read these reviews before ordering from these clowns. I ordered online on 5/10. Truth be told, I was too late ordering from 1-800-flowers whom I usually order from, so I opted for these idiots. As of 5/12, the order still hasn't been delivered, and the delivery date being 5/11. While I understand it's a busy time for any floral company, it's inexcusable that I can't get any feedback whether online or per phone from anyone. The only proof I have of my order is the fact that my money is already secured from PayPal. Fool me once, and that's the only chance you'll get. Thanks. Stay away from these people.

On Friday, May 10, at 5:00AM, I ordered Mother's Day flowers for my 81-year-old mother. They were to be delivered the same day. That Saturday, my sister called me to let me know they did not show up. I called them and was on hold for 20 minutes. They blamed the local florist and said they would get it corrected and deliver on Saturday. They also promised me an email or phone call to confirm. None of this happened. At 10PM Saturday night, my sister called to let me know that no flowers were delivered. I started trying to call them and received a message that due to the high volume of calls, my call could not be answered and to try later. Then I was hung up on.

Customer service non-existent. I had a very bad time with these **. They want the money and they promised crap that they can't do. I ordered flowers and they promised to deliver on Saturday. It never came. Just Flowers doesn't care. Please do not use. Go somewhere else.

I made an order one week ahead of when it was supposed to be delivered. The representative who took my order couldn't get the order right. I asked what the total was. The lady couldn't even tell me and stated she had already sent my confirmation to my email. Confirmation was correct, but the order was never delivered. I called to verify what happened. The representative said the delivery date was changed. I never changed it and I never received an email of any changes. This was the first time I ordered from there and certainly the last. I don't recommend anyone ordering from here.

I placed an order with Just Flowers on 5/11/2013 for Mother's Day, and when I was complete with the order, I asked the customer service rep for the total. The rep, Rachael, quickly tried getting off the phone and said, "Go to your e-mail." I insisted for the amount, and when I heard the amount and it was a lot more than I added on their website, I asked her to break down the charges. She added on a CREATIVITY charge in addition to the $10.00 deluxe charge for my order of going from basic to deluxe? I asked Rachael what this creativity charge was when I already was being charged for the upgrade and was told so that the florist could be creative with my order going from basic to deluxe and the additional $10.00 didn't cover this.

This is the worst company I have ever dealt with. I paid a premium to have these flowers & balloons delivered by 1:00 pm. They arrived after 5:00 pm. The school was closed and my daughter (who teaches there) was called to come back to receive the delivery. The flowers were broken and poor quality. One of the balloons was deflated & another partially deflated. It was a special occasion for her and this ruined it and at a high cost to me. The flowers & balloons were not even worth taking and would be embarrassing to show to anyone. I wanted a full refund. I tried to call several times and no one answered to address this. I feel that I was totally ripped off. With shipping, I paid over $90 for crap.

I placed an order for 18 red roses for my favorite Aunt's 49th wedding anniversary on May 7, 2013. The delivery was scheduled for May 9, 2013. It's the only thing she asked for on the first year anniversary following his tragic death in June 2012. The express delivery did not happen. I called and was guaranteed the delivery was on the truck, would be delivered by 6pm, and that I would receive an email confirmation. None of this happened.

I placed an order online with JustFlowers.com. I ordered what I thought was a beautiful bouquet of soft pink roses with small pink carnations and some type of white flowers, etc. I ordered the deluxe as the site indicated that it would be an even fuller bouquet. These flowers were ordered for a dear friend that had to have her beloved dog put down due to cancer. The card that was to accompany the bouquet had a sympathy message. The flowers were received later in the day, and my friend sent me a picture of what she received. It was no way near what I had ordered. It was not comparable! What was sent is not what I would have ever bought for anyone! On top of that, the card had balloons on it. Needless to say, I am very angry!

I ordered flowers for a deceased friend of my daughter. After being assured online and verbally that the flowers would be delivered, they were not. I called to complain the day of the funeral and after a very heated argument, I was issued a refund. I just recently found out that the Customer Service Rep added himself and the dead woman to my PayPal account, him as a Primary user, drained the account by purchasing an iPhone and having it shipped to a location in Brooklyn. I am currently seeking some course of legal action against Just Flowers and their criminal employee. I have the address and names used. Just Flowers claims to be investigating. In all fairness, this individual has not been named, but he alone had all of my info. I have never spoken this dead woman's name to anyone except him when ordering. She was someone I'd never met but wanted to send flowers in support of a family member. He alone conducted the refund process.

I ordered and paid for flowers to be delivered to church prior to funeral service. The flowers never arrived. I telephoned the following service. I was told they needed to contact the florist and they would re-route the flowers to home. Never happened. I telephoned 6 hours following service. I was told the florist was closed and I would be contacted on Monday, after they received both sides of the story. This does not help me have flowers at the service on Saturday morning!

Didn't have what I wanted, but was reassured it would be beautiful with a full money back refund. It was literally the most ugly arrangement I have ever seen. 1980's looking baby canister, barely any flowers which were half dead. Mind you, I am 2,000 miles away but my niece sent pictures! I called and complained and told a new arrangement would go out immediately. 4 days later, finally she received a dozen half dead daisies and not even in a vase. I called again with a rude email back saying my niece didn't return the first arrangement (which she was not even asked to), and this was a complementary bouquet. So in other words, too bad and a $7.50 coupon for future use. As if I would ever order from there again. This is what I get for ordering blindly. If I would have taken 2 minutes to read all the reviews on them, I never would have ordered! Hard lesson learned and $100.00 down the drain!

We are a real florist, and we took an order from Just Flowers, which is not a real florist. They are a call center that tries to get the real florist to do the orders for them for very little money. Anyway, the order we took from Just Flowers had the wrong address, no phone number, and we spent over one hour trying to find the person to deliver to them. To add to the lack of information from Just Flowers, I called a second time to get a contact number for the recipient, and they gave me a number that was disconnected. So, in the end, I called a third time and requested a cancellation. People need to understand that when they call Just Flowers, Pro Flowers, Gift Tree, etc, they are not real florists. They are call centers and probably not in the country. The sooner that people realize this, the better. You could save thousands of real florists that are in an actual retail space doing real business. Save the florists.

I placed an order 48 hrs in advance of needing it delivered. The day the delivery was supposed to occur, it got late and it still was not there so I called customer service. They looked at the order and said it looked fine and it would be delivered. It was not. I emailed customer service the following day (Sunday) and made sure they knew it was not delivered. They answered back on Monday and said they would reschedule it for Tuesday. They made it sound like they had just placed the order. I called to ask what they were going to do for me and they wanted to make me satisfied by giving me $5 off a 61-dollar order. After speaking to a foreign manager, she came up to $15. I canceled the order. Don't order from Just Flowers - they don't care to keep your business.

I ordered flowers for a friend for congratulations on a promotion. I ordered "A Bundle of High Hopes" arrangement. It started at $49.00. By the time taxes and delivery, it was $69.46. What arrived was horrible; it looked more like something in a funeral than "High Hopes". The color was off, no ribbon, and the basket wasn't even the same; it was a cheap flimsy thing. You know if they couldn't get the flowers right, at least get the basket correct since you know you will be making that arrangement.

I ordered the Basket of Cheer for my girlfriend, out of the blue, just because I love her. The price was $34.99 and there was a picture that looked very nice. Then I asked if the $34.99 included delivery. They said no. I was okay with that. So I figured about $45 after the $10 delivery charge and then close to $50 with taxes. I was okay with that because I know what it costs to order flowers these days. I purchase flowers several times per year. My girlfriend received the flowers at her work. She loved them and also took a picture and sent it to me when I was on my way home. They looked really nice in the picture, I will admit. But when I got home and saw the arrangement, I was so embarrassed by the tiny pathetic arrangement of flowers.

Horrible service. Did not deliver flowers after paying a premium. I had to pay more money to have the flowers redelivered.

I ordered flowers for a funeral that we couldn't attend and told them what I wanted to spend. They immediately bumped up the price on the arrangement and we agreed to pay the $44.99 that was quoted. Just Flowers sent an e-mail confirmation of the charge and we saw that they charged us a handling fee as well as delivery fees which were never mentioned. We thought the $44.99 included all costs since this same arrangement goes for $29.95 elsewhere. They wanted to give us a $15 credit and we told them no because $44.99 was quoted to us and that's what we should pay.

I ordered flowers for my boss' wife on Easter. The flowers arrived two days late. Just Flowers never called to tell me the flowers would be late. When I called to confirm the flowers had arrived, the customer service rep said, "Oh, we couldn't find a florist to satisfy your request so we did send late, but the flowers will arrive." Since they were on route, I let this one go. They gave me a coupon of $10 to use with their apology. Next, I ordered flowers for my boss' sister. I went to the internet and then followed up with a phone call to confirm delivery.

My son sent me an email with this photo after my daughter-in-law, who just had a baby, received them and took them out of the box. It had traveled across the country, which was wrong of Just Flowers to do and not use a local florist. I called Just Flowers. They asked for the photo, which I sent to them. Now, not asking me if I wanted them to send again, they told me today that they are once again sending the same weeds across country. How embarrassing this is to me. I will be using a local florist from now on.

On March 20th, 2013, I ordered flowers for my girlfriend's birthday. After choosing and agreeing to the set price for my request, I received a phone call about an hour later from Just Flowers requesting more money. I refused and told them that I would not pay a penny more for what was agreed on and got confirmations by email. A few minutes later, I received a Cancellation Confirmation email stating that I would be fully credited for my purchase within 1-4 business days.

On March 12, 2013, I ordered flowers for my aunt’s funeral, which was out of state. I was not attending the service due to other commitments. The deceased wanted a blue and white service, so the arrangement I paid for was called “Over the Blue Horizon”. I wrote a card and everything to share my feelings. The representative called and stated to me that he found a florist to do it but they were unable to supply the blue vase - it would be clear. I said that's fine. I had already read online that the blue vase was no guarantee.

I ordered flowers on a Thursday for weekend delivery! It didn't happen! Monday, I got an email saying they would be delivered on Tuesday! It didn't happen! Called and was told there was a mishap, and I needed to pay additional ten dollars. Are you kidding me? I was trying to send flowers to a war hero who died in a car wreck! He never got the flowers! His family thought I didn't care! I have not been able to get anybody on the phone. I tried several times. Once, a person answered and said a manager would get back to me but never happened. Made a report on PayPal but this doesn't fix the issue of me sending flowers before the funeral which has come and gone!

I ordered flowers for a funeral two days before the services. I did not receive a confirmation. When I asked my friend about the flowers, she said none were received. I called Just Flowers who said they were delivered. I repeatedly emailed them (approximately 15 times and called them approximately 8 times). They did not believe me. They called the widow to see if the flowers were delivered?! Seriously? I finally got a refund after 5 weeks. They offered me a credit. Ha! No, thank you. I would not use this company.

My husband ordered me flowers as a surprise as I was getting ready to go to have a major surgery. He ordered six stargazer lily flowers; however, someone does not know how to count to 6 as I only got 3. My husband is a long distance truck driver and could not be here for this. This is a surprise gone busted. They want me to take my flowers back and forth to my place of employment so that they can change them out for the correct one. I want nothing to do with this company. They are not even smart enough to say, “Oh were sorry, we will deliver 3 more for you.” I even took pictures of the sorry excuse of flowers that I received and emailed them to them.

Do not use! I wish I had not. I ordered two dozen roses to be sent to my sister for her 50th birthday. Two days after the scheduled delivery date, they sent me an e-mail saying they were "terribly sorry to inform you that due to the remote location of **'s residence, they would need an extra $15 to complete the order." Got that? Two days after the scheduled delivery, they come asking for more money. They had no problem completing and confirming the order and charging my credit card the previous week. By the way, my sister lives in the suburbs of San Antonio, the 7th largest city in the US, not exactly remote. I tried calling the customer "service" line and was consistently on hold forever. It's a terrible company.

I ordered funeral flowers on Thursday to be delivered to a visitation at the funeral home on Friday at 6pm. I received a confirmation with the correct delivery time, date and place of the visitation. I noted that a $4 fee could be paid to ensure the flowers would arrive on time if they were ordered after 1pm on the same day. Since it was a day early, I did not see the need for paying the extra. The flowers were not received on Friday. They were sent to the church service minutes before the service began and were not able to be displayed. Upon calling the customer service, I was informed that they had called the funeral home and got the address to the church and the service time so they delivered them there. Why? I asked why they were delivered to a place and time that was completely different from the place and time that I not only ordered them but also received confirmation from them for.

I had ordered flowers from Just Flowers for my elderly mother for Christmas. They assured me they would be there that day or the next day. Four days later they finally arrived, and the flowers were dead. Dealing with their customer service line is horrible! They aren't helpful, and actually very rude and condescending.

I ordered flowers for Valentine's Day (to be delivered on the 13th, the day before Valentine's Day) & paid extra for them be in a red vase & another additional fee for delivery before 1 pm (total order $115). The flowers arrived at 2 pm in a clear vase & was not the arrangement I ordered. I tried 4 times to contact Justflowers.com by phone leaving messages. No one returned my call. I emailed them; no one responded to my email. I filed a complaint with PayPal. That finally got them to resend the correct arrangement (still not in the red vase I paid extra for). When I escalated the case with PayPal, they finally contacted me only to offer a $10 refund! It was not even enough to reimburse the extra $32 I spent for a red vase & early delivery! Do not do business with Justflowers.com. You will be very disappointed!

I came across JustFlowers when I googled same day delivery florist, and sure enough they claimed same day delivery as long as you place your order before 3 pm PST, which I did. A few hours later, I received a generic email stating my delivery has been pushed to the next day due to delivery issues, whatever that means. I think it's unacceptable to lead potential customers to their website under the pretense of "same day delivery guarantee" if in fact, they can't fulfill such promises. If I had known that the flowers would not be delivered on the same day as promised, I would have found another florist who could. Same day guarantee means working with multiple florists and delivery routes to ensure customers get what they pay for. Even more unacceptable is receiving a generic email telling me my delivery guarantee has not been fulfilled. At least they could have had the courtesy to call me directly to relay the message so I can make an informed decision on the spot. This is terrible customer service to say the least, and the last time I use their services.

I will never use them again. I ordered flowers on a Saturday for a Monday delivery. It was my Aunt's birthday on that Monday. I emailed them Tuesday as I did not hear from her. There was no response. I called Wed. am and found out they had not been delivered. I was on hold for about 45 minutes. They could offer me nothing more than $15 off and then were still going to charge me shipping and they still would not be delivered until Thurs. I also noted on the order that it was "okay to leave at front door if she is not there." They said that it was 18 degrees out so they could not leave it outside. I said, "18 degrees in Orlando FL? It was 80 deg that day. I am in NY and it's warmer than that." Anyway, I said to just cancel after 45 minutes and they said that I needed to talk to a manager to cancel. I said, "What are you going to charge me for, an imaginary floral arrangement?" And why wasn't I given that manager 45 min. ago? I just hung up. I called a local florist and will never use a "middleman" again. They didn't even care. I always read reviews and did not this time, my bad.

I ordered flowers for a funeral and the site promised same day delivery. Two and a half hours after I placed my order, I was contacted by a manager and told that no florists in the area could deliver flowers to the funeral home. But if I paid $10 extra, they could deliver a plant. Because of the lag time between my order and the manager's call, I had no time to place another order and was forced to okay the change. When I asked what kind of plant, how big, etc., I was told that it was up to the discretion of the florist and I could have no say as to what was delivered. After hanging up, I sent a note to the customer service email on the site and was offered a $7.50 credit I could use on my next order - like I would ever use Just Flowers again.

I made a same day order and now it's three days later with no delivery. The manager called me today and threatened that they would do whatever they needed to in order to charge me an $80 cancellation fee. I refused and he became very condescending and remained arrogant. I asked them to stop calling me since they have called me a half a dozen times to repeat the same thing. Do not use them. Read the other reviews. I wish I would have prior to my important order that never happened!

I ordered flowers for my uncle's funeral last week over the phone. I had previously looked on their website at the flowers and prices. When I called the CSR, he confirmed the price with me three times at $129.98 but did not tell me of any add-ons. When I received the email confirmation, the price was $144.46 with several add-ons. Disgusted, I called the same night before delivery and the CSR agreed to give me a $15 credit, which I never got an email confirmation for the undisclosed add-ons. On the day of the delivery to the church where the memorial service was being held, I called to confirm delivery and the CSR told me the flowers had been delivered the previous day to a funeral home that was not even connected with the funeral arrangements. I raised holy heck with the CSR on how could this happen. Then the memorial service to be held at 4:30PM was cancelled at noon that day since my aunt fell and was rushed to the hospital. So I called Just Flowers and they said no problem putting the order on hold. “Just call us when it is rescheduled.”

I ordered flowers from Just Flowers on Feb 13, 2013 to send to my partner for Valentine’s Day in Canada. The flowers never arrived on February 14, 2013. Just Flowers did not answer the phone - it just went to voice mail. They did not answer the phone. My partner checked the florists in my hometown and found that they had called to the local supermarket florist department to make an order of the flowers to send to my partner’s home address. They tried to negotiate a price of around $80 for them to deliver (I had paid by credit card $130).

I recently placed two orders through JustFlowers.com for a funeral but neither order was delivered. When I contacted the company, they put me through to a manager who promised a full refund within 4 days. When this refund did not come, I contacted the company again but they will not speak with me; they only placed me on hold for over 30 minutes. I emailed their Customer Service with my questions about the refunds. They responded that they delivered both arrangements 4 days later. Of course, they have both been cancelled, so why would they do that? They now claim that no such promise was given, and would I like $20 refunded (on $200 worth of flowers that didn't arrive in time for the funeral). Their guarantee promises arrival on time, but don't believe it!

Finally, I got my Valentine's Day delivery, scheduled for Valentine's Day on Saturday night. Just Flowers is offering me a $10 credit for next time, which I don't intend using. There is no information as to why my order was delayed, which florist, nothing helpful for me to avoid problems in the future. I paid over $80 for the flowers, and would've paid $30-$40 for the same bouquet if I'd gone directly to a florist. Lesson learned, and I'm glad she got something. It was the thought that counted.

I ordered flowers and candies for my wife on February 13th for Valentine’s Day. On February 14th, I received an automated call at 9pm that the delivery was not going to occur. I received the same message on February 15th with an additional message saying that an apology card from Just Flowers would accompany my order the next day, and that delivery couldn't again occur. On February 16th, I received an email that the order was cancelled. I already filed a complaint with BBB. This company shouldn't, in any way, be rated (A) with them. It’s a discredit to the rating and absolutely misleading to the consumer. Honestly, I am amazed they haven't already been held accountable for fraud.

My husband ordered $200.00 in flowers from this site the Friday before Valentine's Day and they still have not arrived! I have called the company numerous times, but there is no answer. I want our money back and for this site to be taken down!

I called before Valentine’s Day to have an arrangement sent to my daughter, and they promised delivery by 9 p.m. It was never delivered. I called the next day and told them I wanted my 10-dollar guaranteed refund for lack of delivery. They told me okay and they promised they would be delivered today by 6 p.m. Guess what? No delivery. I called them back and told them I wanted full refund. They said they would give me a refund between 7 and 10 business days. Of all the calls I made, I was cut off 4 different times and had to keep calling back. I'm getting hold of BBB on them.

I ordered flowers on 2/13/2013 to be delivered to my mother on Valentine's Day. The flowers have not been delivered but the money has been taken from my checking account! I have called the company to no avail. I keep getting an automated message that hangs up on me. Surprise, surprise! I have emailed them twice and no one from the company has responded! I filed a dispute today with PayPal. Also, I contacted the bank who will investigate. They are in the process of reversing charges. Please stay away from this company! It's hardworking patrons like me who want their money back for service/goods that weren't even delivered!

It was Valentine's Day, so it was expected that I would be paying $100 for a dozen roses. With that being said, I would expect that the flowers would be delivered. I placed the order ahead of time, paid for the "expedited" service, only to find out nothing was ever delivered. Upon contacting customer service, I was even more disgusted at the lack of customer service. There was an automated recording that placed me on hold, only to tell me to go online and hung up on after a few minutes of holding. When you go to the site, it only lets the individual select its choices to what the issue is and how to resolve. They do not give you the option to state that you want a refund or that you would like to be contacted. This was a very expensive lesson learned, but I will no longer order from here again and would encourage everyone else to steer clear of being ripped off!

I ordered flowers on 2/12/2013 to be delivered on 2/14/2013 and, of course, no flowers were delivered. I cannot get in touch with their customer service as all of their phone numbers (1-800-716-7559, 1-213-867-0630, 1-800-777-1191) only take orders. All of their customer service options give you a prerecorded message stating they are too busy and literally hang up on you. They don't reply to emails even though that is how they tell you to contact them. I should have known something was fishy when I was reading all of the 5-star reviews of the flowers, but there is no way to actually leave a review. Some programmer is obviously getting paid to create random bogus reviews. I know I won't be the last person to be screwed over by these guys, but hopefully this will help someone.

I ordered flowers to be delivered on Valentine's Day ($105) to a teacher at a school. The flowers never arrived and I have tried to call numerous times, I have sent emails, and I have also filled out their online form. I have not been contacted by them and, every time I call, I get that the call times are too long. Goodbye, this company sucks at doing the one thing they are getting paid for. Hopefully, they will go out of business soon and a competent company can grow.

I ordered at 11pm February 13. The flowers did not arrive on Valentine's Day at all, nor by 11:30 on February 15. I paid over $80.00 for the flowers and the money was certainly deducted from my account early! I repeatedly called customer service and the recording stated that they would be unable to confirm delivery by phone. I sent an order inquiry with order number but no response was ever sent. Very disappointed. I want my money back immediately.

Very disappointing experience. My mother did not get her Valentine! In addition, while diligently trying to contact customer service without success (via phone or internet), I can't even get a refund! Completely frustrating. I highly do not recommend.

I order flowers on 2/13/13 for a friend for Valentine's Day and now it's the 15th. Still, there are no flowers. There was no call, no response from my email sent. Since they were being sent to a school, they would be there by 2 pm. Please do not, I repeat, do not use this company if you want your flowers on time or at all. They are scamming people out of their money by the thousands.

I placed a Valentine's order with Justflowers. I received my confirmation number. My credit card was charged and Justflowers failed to deliver the flowers.

Honestly, 1 star is being fair. This is by far the worst and I meant the worst customer service experience I have ever encountered. I ordered the flowers on Feb. 13. $85 was charged to my card immediately. The order was meant to be delivered on Feb 14 (obviously) - it was never delivered. I called and called and called. There was no response, just a vm telling me their phones were backed up and disconnected me. I then received a phone call last night at 9:30 and a recording apologized and told me the flowers would be delivered tomorrow (Feb 15). It's now 11:00 am EST and I still cannot get through to anyone and the flowers still have not been delivered. This is by far the worst customer experience I've ever had to absorb. This company makes Comcast look amazing!

I'm just recently married and I thought it would be nice to have flowers delivered to my wife's office for Valentine's Day. I placed the order at 7:00 a.m. and their site guaranteed delivery by 5:00 on Valentine's Day. As of now, I still don't know if they were delivered. I have left voice messages and numerous emails for the company and they have all been ignored. I spent $160 for flowers with this company and they don't even give you the courtesy of a call back. I will never use this company again and would recommend the same for anyone else considering using them in the future. Additionally, I intend to fight them tooth and nail to get my money back. Delivering Valentine's Day flowers a day late is definitely not worth $160. I'm still hopeful that I will get some sort of response from the company. It's 9:00 a.m. the next morning and still nothing.

No flowers ever came on delivery date. It's a major hospital ER which, to me, spells obvious location and always there's someone there. I don't know what happened to my order. Justflowers was no help with tracking. Nothing.

I implore anyone and everyone looking to purchase any flowers from an online company not to buy from JustFlowers.com. Long story short, I ordered flowers on Thursday, to be delivered on Friday for a funeral. Flowers never arrived so after trying to contact JustFlowers.com repeatedly with no results, I reordered flowers with another company to be delivered Saturday. On Monday, a florist called and said she had delivered the flowers with a note from JustFlowers.com saying "Sorry, we couldn't get this out on the weekend." I received no calls, no emails, nothing other than that note.

I fell for the "guaranteed delivery scam". Needless to say, no flower, no one answering the phone. I then read the guarantee. Apparently, Just Flowers will try and you get $10 back. Don't agree. Send them an email, cancel your order and then call or go to your credit card company's website and initiate a charge back for the entire amount. If enough people do this, the credit card companies will cut off Just Flowers credit. Wished I had read this website before ordering.

Lots of money and promises with absolutely no flowers, customer service, or resolve. These guys are total crooks. After calling about 20 times, I finally got someone on the phone who told me they can't check my order because the system is updating, then literally hung up on me when I put some pressure on. Same complaint as all the reviews below. How are these ** still in business?! BBB & Consumer Affairs, please help shut them down! What a disappointment.

I ordered a loving expressions bouquet and never received it. Their reason for it was, "What you ordered wasn't in stock. We tried to contact you to let you know." Wrong. My phone never rang, but it sure did ring to verify my order. Not to mention, they were quick to take the $96.00 for it. Warning people: Do not, I repeat, do not use this Just Flowers for anything - not even if it's your dog or cat's spay or neuter!

I was verbally guaranteed same day delivery when placing the order. It didn't happen. The web site said the flower arrangement was $34.99. When I placed the order, I was not told the final price. When I called back to cancel the order, they informed me they would return my call in the morning after they called the flower shop to confirm the delivery was not made. That didn't happen! I called them and was placed on eternal hold and was told I would be credited $41.00 in 4-6 business days. After reviewing my account history, I was charged 61.46! I will inform Google to take them off their top search list!

I ordered flowers a week ago, to be sent to my brother. They have not delivered anything, and I have asked repeatedly for a refund if they cannot fulfill my order, but to no avail. What a horrible business!

I ordered flowers from this company after talking to one of their employees to make sure that the flowers would arrive on this certain day. The day came and no flowers. I called them and was sent to voicemail, after being on hold for twenty minutes, but of course received no call back from them. I also inquired via their website, but no response. The next day came and still no flowers. So I called them again and the lady from customer service was rude and seemed very disinterested with my problem. I tried to cancel the order, but they would not allow me to. They instead gave me a whopping $5 off my order and the flowers still have not been received. I can't wait to see how poor this arrangement is going to look considering the lack of customer service and the frustration I've all ready been put through.

I ordered an arrangement entitled "Traditional Funeral Arrangement" that was on an aisle and consisted of red and white carnations. I also paid an additional amount for a red satin banner. This was for my fiancée’s mother who had passed away. When I arrived at the viewing, I was mortified and very embarrassed at how skimpy and sparse the arrangement looked (next to the head of the casket). There were a few carnations and 3 tiger lilies in the center. It looked nothing like what I had ordered. The arrangement looked like it was a week old and the flowers were going every which way. There was no ribbon.

I ordered a cut flower arrangement for a friend who just had some major surgery on December 28, and the order was to be delivered on Saturday. On Sunday, December 30, I received 2 emails from Just Flowers in the late afternoon stating that the flowers would be delivered on New Year's Eve. Late in the afternoon before New Year's Eve, I received yet another email saying that the order would be delivered on New Year's Day which I thought was strange. On New Year's Day, one more email arrived in the afternoon stating that my order would be delivered on Wednesday, January 2nd.

They do not deliver and call you from India to apologize. This is by far the worst flower service you can contact. If you do and see this, then I am sorry for you also! Never ever use this company! It has almost cost me my marriage!

Flowers? What flowers? They were never delivered, but they had no problem charging my card $95 with an extra $5 fee for next day delivery. The order was placed on Dec. 30th for Dec. 31, 2012 delivery as a centerpiece and thank you for my friend's New Year's eve party. Today is January 9th and had I not called 6 times, they would not have known. They had every excuse under the sun for why my flowers weren't delivered and assured me 4 more delivery dates, but they never delivered. They had the nerve to tell me that many florists close in December and January for the holidays. Really. That's when they have the most business. Then they offered to give me the $5 next day delivery fee back. Oh, how kind of them.

I ordered flowers over a week ago for a friend's funeral. Still today, I have not received them! The workers who answer the phones don't give a rat's **. I'm calling the corporate when I get home! Never, never, never will I ever order through this bogus company again. 1-800 Flowers are honest and much quicker.

After ordering the flowers and being promised delivery next day, there was no delivery. I called repeatedly and was promised delivery. Days later, still no delivery for a funeral. Customer service is terrible. Hold time is terrible. It sounded like the same person fielding calls. Overseas business? They have a large ad in Yellow Pages. Jal, the manager, promised a refund. I'm waiting to see. Investigation? Thank you.

I ordered flowers 24 hours in advance and paid for a 1pm delivery the next day. The flowers were not delivered at 1pm and not even delivered to the proper address. Flowers were not delivered until 4:39pm to a business next door who did not open the next day until 12pm. Bottom line is, the flowers did not get to where they should have been until 12:30 a day later than they were supposed to. I wanted a credit for the entire order and their customer service said no. They only offered $15, five of which was for the 1pm delivery that did not happen. They suck, their customer service sucks and I hope the company crashes and burns!

I ordered flowers on December 5th and the family I ordered it for just received them on December 11th. I had to go through 6 days of frustration calling them constantly. I am hoping they shut down because their customer service is the worst service I've ever received in my life. The employees are liars and don't have any common sense and do not listen. This is the most trouble I've gone through trying to order flowers. When they say "Just Flowers", they mean just flowers. They must think of the flowers as just a container full of plants that don't matter, but when it's for a certain occasion, then they aren't just flowers. I hope the worst for this company and that they are shut down before 2013.

After 48 hours of frustration and 6 calls to the center, the flowers were not delivered until 11/26/12. I was lied to by several employees: it could have been one person promising same day delivery. The initial order I placed had an added fee of $4.95 for same day delivery, which I would have gladly paid, but when I went to check, I had an additional fee of $18.95 for processing and handling. I did not finish the order and a Just Flowers rep, Arvin, called me and offered a discounted processing and handling fee of $10.95, and assured me that the flowers would be delivered that day. I called 1 hour before Flowers promised (1505), and Ean stated that it would definitely be there.

I went to a memorial service and saw the worst arrangement I have ever seen. It was very tacky. At first I thought some kids made it at school. I found out it was ordered at Justflowers for $250. These people should be jailed.

I ordered flowers on 10/18 at 3:00 central time. At that time I asked for a $30.00 plant arrangement to be sent to my sister-in-law at the hospital as she was recovering from surgery and the following day was her birthday. The lady told me that it may be too late for the same day delivery but if they could not deliver on the same day, then it would be first thing the following morning. Afterwards I received an email with my receipt and the final price included a $20.00 service charge, which I was not informed about.

I ordered a flower arrangement online; however, the arrangement I selected was not sent. Justflowers took my money and would only refund me 15 dollars back stating that the florist they contracted would not redeliver. I reported both companies to the BBB. I was not satisfied at the results. I ordered a full vase of flowers and what was delivered had mostly greenery and only a few flowers. I wanted a re-delivery or a full refund. I was refused both.

I wish to register my dissatisfaction with the gift order that was delivered to my granddaughter. My daughter reports, and I saw for myself on Skype, that the get well gift did not approach in reality the impression left by the photo on your website. I know that I should not expect it to be exactly like the picture, but not so misleading. The mylar balloon was half filled and hardly buoyant, as if it had been sitting in a corner for some time. What was delivered was a solid purple, heart-shaped balloon. The picture displayed had a much more detailed, silver balloon with a red heart-shaped imprint with letters in red that say "I love you." I can understand a different color, but not the sentiment being left off especially when it is promoted as an "I love you" balloon.

On September 27, 2012, I ordered a premium red and white casket spray for my aunt's burial service which was scheduled for the morning of October 2nd. In the order, I specifically requested it be delivered to the funeral home on October 1st, the day before the service. I provided them with the funeral home's name, address and phone number along with a specific comment in the order that the funeral home needs the flowers the day before in order to bring to the burial the next morning. The funeral home knew the flowers were going to be delivered the day before as I provided them with actual written confirmation of the order from JustFlowers.com. And the funeral owner was kind enough to agree to bring the casket flower spray with the casket to the grave site service the next morning.

Flowers were guaranteed by 6 pm on Saturday for my mom's 70th birthday. I called three times prior to 6 pm to check up on order. I called back at 8PM, after finding out that there were no flowers delivered and they said that the flower shop was closed. I told them that I wanted a full refund and the girls told me that her manager was gone for the day. In the end, no flowers for my mom's special day. Don't take a chance with these jokers! Worst customer service and no flowers.

Hateful group of people - I was trying to give my daughter flowers for her birthday. Not only did this group fail to deliver this on time, but they did not provide my money back and had to force them off from my bank. Later that day they called my daughter and asked how the flowers she received were.

I ordered flowers to be delivered, to my daughters final resting place on Saturday August 4, 2012. I was assured the flowers were available and would be delivered not later than 6:00 pm Saturday, August 4, 2012. They were not. When I called Customer Service, they promised they would be delivered the following day, Sunday, August 5, 2012. Later in the afternoon, I called, again. I was still promised the flowers would be delivered before 6:00 pm. My family called and said the flowers had not arrived.

I ordered a specific floral arrangement for a family member's funeral. When I got to the funeral home, my flowers looked nothing like the picture that I ordered and was about a third of the size. The ad stated, "Flowers are designed to be delivered as close as to the arrangement as possible." What a joke! When I called to complain, I was told that the floral shop didn't have the flowers requested so they substituted. I was offered a $7.50 voucher for my next order! Do not ever order from this company!

I ordered flowers for a good friend who lives on the mainland. I used JustFlowers.com (first time and last time). The flowers were supposed to be delivered on Aug 6th with instructions to call the recipient prior to delivery. On Aug 6th, I called my friend. She said she hadn't gotten any phone calls about flowers nor had she received any flowers. I immediately called Just Flowers and they at first told me the flowers had been delivered. I asked that they call the florist and confirm. The next morning (Aug. 7), I received a call from Just Flowers at 5:30 am telling me there had been a glitch in their system and the flowers had not been delivered. I said, "Well, I still want her to have the flowers so please have the florist deliver them but please call her first!" I called my friend that day and she said nope, no flowers and no phone calls from any florist.

I ordered a bouquet for my dear aunt's funeral. The JustFlowers website misrepresented the photo of the bouquet. The bouquet that was delivered to the funeral home had one-third the flowers that the advertised photo showed. JustFlowers offered to refund $10, but I am more concerned that no one else gets ripped off as was done to me when I was trying to honor my aunt.

First, the spray was not the premium upgrade I paid for - there was no extra anything. The banner was hanging off the bottom of the spray near the floor and all you could read was "sister," not "beloved sister.” Second, this basket was bad. I paid for premium upgrade with white basket. No extra flowers and no extra green plants were sent. They sent a brown basket, 5 small flowers (not fully opened yet), and a few green leaf plants. Also, there’s a card on dark stock written in dark ink. You had to pick the card off the plant to read it.

I am a florist located in El Dorado Hills, CA. The name of my business is “El Dorado Hills Florist.” I have been in business for 24 years. JustFlowers.com thinks it okay to run an ad using my name and it says “Local delivery by El Dorado Hills Florist, Save $10.” If this is not misleading consumers, what is it? They use my good name for the junk they sell and it degrades my business. This is false advertising. How can they get away with this? I am seeking legal help.

My experience with Just Flowers was terrible. You definitely don't get what you ordered and they do not care if you are satisfied or not. Beware of JustFlowers.com!

I placed an order with JustFlowers on the phone and I was led to believe that I will only pay $59.99. After the order was done, I checked my account and I was shocked to find out that I was charged $90. I called them back and they said because of their delivery charges and that they charge $6.99 over the phone. What?! I told them they did not inform. I even asked the guy who took my order and they just said it will be $60.

I ordered lavender roses to be delivered to the hospital where my daughter-in-law was having her baby. The order, before delivery costs, was $64.99, plus $20.97 in express delivery, handling and service charges for a total of $85.96. The roses were delivered to the hospital around 3 pm yesterday, I arrived at 5 pm and to my dismay, all the roses were fully open and starting to curl; the greenery was sparse and the arrangement looked like it was a couple days old. Obviously, quality control is not high on their list or repeat customers.

On Wednesday, May 16, 2012, I ordered flowers for Friday, May 18, 2012 at 10AM. The flowers did not come until 1PM. I called Just Flowers asking for a refund but they don't want to talk to you. You will be put on hold. I have called them many times to get a refund to no avail. This is very hurtful in front of the family. This business should be investigated and closed down. I cannot believe this happened, but it did.

I ordered flowers for my mom for Mother's Day (Sunday, May 13, 2012) for $65. They weren't delivered. Today is Wednesday, May 16. I spent in excess of 90 minutes on the phone with JustFlowers.com, only to be told that the flowers were delivered, that no one was home and they were left on her porch. She was home all day Sunday. She has a locked gate. No one gets to her front porch unless the gate is unlocked and they are allowed entry. So at this point in my day, I've spent 90 minutes trying to get a refund only to be told that they will investigate and determine if I am owed a refund. The girl even said, "Well, I will call your mother to see if this is true." Are you kidding me?

No delivery, no return calls - Daughter ordered flowers for step mom for Sunday delivery. No delivery and it's Tuesday, customer service sorry. Only way to get a live person on the phone is to call like you are placing an order. The nice thing about free enterprise system is folks like this go out of business pretty quick. If you paid by credit card or debit card that is backed up by a credit card company, then call your bank and tell them what happened. My daughter got her money back in about 10 minutes and an investigation into the company will probably take place.

My stepdaughter ordered me flowers for Mother's Day. She ordered them on Thursday (5/10/2012). She was with the understanding that they would be delivered on Sunday. I was kept home all day by her father awaiting the arrival of the flowers. They never came. She contacted Just Flowers the very next morning. They instructed her that they would be delivered tomorrow. It is now Tuesday and still no flowers. So, I called Just Flowers; they told me that the flowers are scheduled for today (Tuesday). The operator could barely speak English and I asked to speak to a supervisor. She would not put one on the line and made some excuse about the delivery schedule. I expect that for the $90 spent to get some kind of service. This company is total crap!

I called around many florists early Saturday morning and no one could deliver by Mothers Day. I called Just Flowers and asked them if they can deliver flowers by Sunday, Mothers Day and they said they could. I said I don’t want to place the order if you cannot get it there by then. They guaranteed over the phone that they will try to deliver that day (Saturday), no later than Sunday night at 9pm. I called Saturday evening and was told they called the florist in her area and it’s on its way. She never got them. I called all Sunday and they told me that it was on its way and will be there no later than 9 pm. I repeated over again that I want the order canceled if it is not there by Sunday night. I was fed lies after lies.

I ordered flowers for Mother's Day. I knew mom was out for Mother's Day so I wanted them delivered Saturday. Saturday rolls around, no flowers. Sunday, no flowers. Monday, still no flowers. I tried calling customer service numerous times. You get put in a queue (assuring someone will be with you shortly) for 20 minutes to receive a recording to try back later. Calling later results in the same. Emailed, but no response. Finally, I called Visa for resolution. I called mom to apologize. I owe her big time.

The phone sales guy was totally incompetent. He said the flowers for my GF would be $60. I was charged over $100. Then they called and said they can't provide the flowers I ordered and asked if they could substitute. I said no, just give me a refund. They said okay, I will see it in 1-4 business days. It's been over 6 business days and there’s no refund. They sure took the money from my account right away. Avoid this seller like the plague!

I ordered the premium bouquet of Over the Blue Horizon for my fiance's funeral. Under Premium, it states, "We'll add lots more! The premium makes quite a statement." What I received was a $25 arrangement for a total of over $100! I have now written the company twice and received no reply. This was a very sad, rough day for me, which was only made worse by such a puny display of flowers. They were so small and they were placed on a table in the funeral home nowhere near his casket. I will never order from them! This is the first time in all the years of me ordering flowers that I have ever been this taken advantage of all made worse by my great loss. I could kick myself for not taking a picture but I was too upset at losing my fiance to think about it.