JustFlowers.com Reviews

I was guaranteed delivery on May 13 2018 after 2:00 PM. The order cost $91.13 and it was never delivered. I've tried several times to resolve this with the company, but it is impossible to talk with a real person about deliveries. I've had to cancel my order through PayPal due to this company's inability to make this right. I've been married 19 years and this is the first time my wife did not get flowers delivered to her on Mother's Day.

I wish I found these other reviews before I ordered. I should have realized the poor quality ordering site was a sign of a bad company. Placed a $70 order on Saturday for Mother’s day flowers, and it’s Monday evening and no flowers have been delivered to my mom. Have called many times, and they send you to a voicemail after waiting forever. No ability to talk to a person. Emailed them as well. I have filed a complaint with PayPal to get my money back.

I understand Mother's Day is a busy day to be delivering flowers, but please do not make promises you cannot keep. I ordered them and it was posted all over the website, and I even received a confirmation saying the delivery date was May 13th, and they were not delivered. Very disappointing! I honestly would like my money back. Sending a delay email the day after is not acceptable. It should have been sent out yesterday, as they still have not received it today either.

I rarely ever write reviews, and when I do, you know I am very pissed. I'm writing this because I don't want anyone to go through what I did. JustFlowers has the worst service I have ever experienced. DO NOT ORDER FROM HERE. Yesterday I had ordered two bouquets “Dreams of Joy” (May 13, 2018 at 1:00 pm). I had spoken with Zoe, who placed my order and reassured me that the flowers would be delivered the same day - after I had been asking multiple times; in worry it wouldnt get there on Mother's Day. I had asked when the flowers would be delivered and Zoe said 6 am-9 pm are the delivery times and stated it would be there that night, 9 pm at the latest. I thought it was odd that she never gave me a specific time but I thought it was maybe because Mother's day was hectic.

One star isn't even accurate. I ordered flowers for my mom on Mother's Day. I never received an email confirmation so I called only to be told I needed a confirmation number. I finally received a call back. Long story short, after numerous emails and phone calls I was LIED TOO by 2 different representatives saying the flowers would be delivered that day! Here we are several days later and still no flowers for my mom. They ruined my Mother's Day. I have NEVER seen a company this shady in my life!!! They flat out LIE TO YOU! Nobody should feel this upset over ordering flowers for someone. PATHETIC.

My experience has been extremely difficult and disappointing. I can't express my disbelief this company exists. You can't get ANYONE to respond to messages or emails to understand why an order is several days late. They will certainly answer to get more money from you in a new order. All I wanted was my mom to have flowers on Saturday not mother's day delivery. I got no delivery, no customer service, no explanation, and no apologies. This company has lost my business.

I ordered flowers and paid for Mother's Day arrival (May 13, 2018) except they never arrived. I want a refund. My mother-in-law never received her flowers and I am very upset. I do not want them delivered today, because today is not Mother's day! This is unacceptable. I emailed stating that I want a refund and left a voicemail.

My mother's flowers were supposed to be delivered yesterday. I never received any emails from JustFlowers, no confirmation of purchase, no updated delivery date, nothing. Not exactly sure what I paid for, but I'll never use JustFlowers again. My next call is to my credit card company to tell them that I have been scammed. I'll let them iron it out.

My husband ordered flowers for me for Mother's Day from this horrible site!! Obviously I did not get any flowers on top of an already bad day! They still have not been delivered and there isn't anyone there to receive them even if there were. My husband and I are extremely upset! We have called and been hung up on several times, I have emailed at least two different addresses in hopes that someone will actually get back to me. I have spent the last few minutes reading that so many other people are having the same issue. This is ludicrous!! Spent $90 and nothing!! WE DEMAND A FULL REFUND IMMEDIATELY!!!

Like everyone else on here complaining about not receiving what was promised, I too ordered flowers to be delivered on Mother's Day. And guess what, nothing arrived as promised. Now, here I am trying to find out where my order is but NO ONE at JustFlowers answers phones or emails! I placed the order on Saturday @ 10 am, knowing it was a bit late in the game for ordering. But according to JustFlowers, in time to be delivered on Mother's Day. So, I fell for it and ordered. Received a confirmation email with the order number (big deal)... but nothing since! I have been calling and emailing and can't even get a live person on the line. I will be calling my credit card company later tonight! Do not EVER use this company for anything if you know what is good for yourself! I wish I would have checked into this before I ordered, instead of trusting JustFlowers would actually be a respectable company!! Pathetic!!

I placed an order on Saturday, May 12 for delivery on Mother's Day and was completely assured by the customer service rep that the flowers would be delivered on Sunday. I even asked the woman on the phone several times - "Will this be delivered Sunday?" To which she replied "YES". Like everyone else who is posting reviews - the flowers were never delivered. I also never received an email with any details even though I gave them my email address twice. I am almost afraid to check my credit card statement right now. I left a message last night and also sent a message this morning online inquiring about the status. I have the 7 digit order number - ** but have no confidence in this company after reading all the reviews. I am scared to see what might actually be delivered - if anything. What I can say is that I will not be using this company for any further purchases. If the order does not show up today - I will be asking for a full refund!!!

I ordered flowers for my 92 year old mother on Friday morning before Mother's Day. As of Monday, they have still not been delivered. No one ever answers inquiries about the delivery. If you call and press 1 to place an order, of course, they answer - eager to take your money - but they won't help you with your existing order. The worst. Just don't do it.

I placed an order online on 5/11/18 with guaranteed delivery of Saturday 5/12/18. It is now Monday 5/14/18 and still no flowers have been delivered to my elderly mother. I have emailed their "supposed" customer service multiple times and no response. I have left voicemails, no response. I have faxed them, no response. No live person can be contacted. Their phone #'s are all automated. This is more than disturbing as the flowers were for my dying mother for Mother's Day. Nothing but tears and frustration. No stars earned but I had to put one to be able to post this. They should be shut down and put out of business.

The matter was resolved.

I ordered from JustFlowers.com because they promised delivery on Mother's Day. If they didn't I would have made other arrangements. This was for a distraught person and I enjoyed my day without calling her believing she would be surprised and cheered up when she received the flowers. So today I find out they were not delivered. They sent me an email saying they will deliver today. It is too late. I have called to cancel the order and no one answers the phones. I've called at least 20 times and no answer. I went online and cancelled several times and then I received a call with an automated message saying they will deliver today.

The website promised same day delivery. I ordered from California for an Ocala, Florida delivery. I spent $90 on the order thinking the company will honor the service. I spoke to my mother on Mother's Day, and No FLOWERS delivered. I even called on Saturday to confirm my order was received and that the flowers would arrive. I was told the flowers would arrive by 9pm Saturday. By Sunday, the customer service line would just ring and ring then hang up. I can get a hold of someone in the order department though, but no live person could help me to find out the status of my flowers. As a consumer I feel cheated. Even at present, no matter how many emails I have sent, I have still yet to get a hold of someone to address my concerns. This company is a rip-off.

I ordered same day delivery flowers for Mother's Day and Justflowers.com guaranteed delivery of the flowers on the same day (I even called them and they said it would be delivered by 8pm) and they did not deliver. I am very disappointed with them. Don't waste your money or time ordering from this company! You're better off ordering elsewhere.

I called Saturday and asked the girl if I order flowers will they be delivered on Saturday because that's what their ad says. She said yes, they asked if we can't get them delivered on Sat can they deliver them on Sunday and I said that would be fine but I would rather Sat but if not definitely no later than Sunday as they are for my mother on Mother's Day!!! She never received them! I called 5 times & emailed 3 times between Sat & Sunday. I never heard back until Monday morning and they still couldn't give me a day they could deliver, only that they will deliver them on the next available day. What does that mean?!? That doesn't tell me anything! I am so very disappointed! I would like a refund!!! I will never use them again or recommend them to anyone. One guy I spoke with says they've never had complaint, now I'm seeing that was a lie! I paid over $70.00 for those flowers and still haven't received anything for my money!!!

I wish I could give 0 stars but I can't. That is the only reason I gave them 1 star. I am so upset with this company. I ordered flowers on Friday so my mother could them same day. They were unable to deliver them Friday which I understood. I was guaranteed that she would get them on Saturday and she did not. It is now Monday and Mother's day is over and my mother had not received anything. I have tried several times to call and email and all I get is a machine. I don't know how this place is still running. I called my bank to issue a refund and they are investigating the issue for me since I paid $80 to basically get nothing. I will never do business with them again. Please people don't waste your time and money with these people.

I ordered a premium arrangement for a friend for Mother's Day which she never received. I never got a confirmation email but you charged my card $95.73. I've emailed and called customer service 5 times. Email was never answered. 4 times I'm put on hold forever then transferred to a robot asking for my order confirmation number which I don't have since you never sent a confirmation email, then it hangs up. The one time I got a person on the line she said they can't look up orders. Scrolling through some of these comments looks like I'm not the only one who didn't have flowers delivered on Mother's Day and that other people can't get assistance from customer service either. I want a full refund immediately. I will be contacting the Better Business Bureau about this. Your company should be shut down.

I initially looked online and picked out a few flower arrangements I thought my Mom would like. I then called and waited over twenty minutes to speak with a CSR. I gave her my Mom's zip code/address to confirm (as it stated online), that they could deliver on Mother’s Day. She assured me that it would be delivered on Mother’s Day. Before I paid, I asked again to verify that it will get there on Mother’s Day telling them I only want them if they could in fact be delivered as promised. I ordered the deluxe version and paid over $100. I called my Mom and told her, "Happy Mother’s Day" and that flowers were on the way. Well she pretty much stayed home all day waiting for her flowers and not wanting to miss them. Of course they specified no window for delivery. Guess what, she NEVER got her flowers!!! Tried to call them, waited forever, and couldn’t get ahold of anyone. Made me look like bad, like I never got her anything.

Order # **. I need this order to be CANCELED IMMEDIATELY. I placed an order on Saturday to have some flowers delivered on Sunday. I realize that that's not a lot of time, but here's what the website stated that my delivery date was: [Sunday, May 13, 2018]. I paid extra for shipping for this--my order total was $94.14. I've been home all day today (May 13), the weather has been perfectly fine in my area...and I didn't receive a single text or phone call about this. Needless to say, my delivery date was NOT met. I just tried calling in 3 times to cancel my order, but I got a voicemail each time. I left a voicemail and sent an Email to "service@JustFlowers.com" about 45 minutes ago, but I have not received a response.

When my husband and I learned on Saturday afternoon that we could not make the trip to visit my mother-in-law for Mother's Day, we decided to send flowers to her. I looked online for a company which could guarantee delivery by the next day, Sunday, Mother's Day. I found an ad for JustFlowers.com, which was very professional-looking and featured a wide range of selections. Since they featured "same day delivery", I assumed that the flowers would be delivered the next day easily. I spent around $60.00 for them, and the site thanked me for the order and promised a confirmation email.

Like a lot of people on here, flowers were not sent on Mother's Day like I had ordered. 80 dollars this company wanted and I couldn't have flowers sent on time. I will not do business with this company again. Such a rip off! I didn't even get a tracking or order number! Was only sent a notification from PayPal saying that I had paid!

I couldn't be more disappointed. A company advertising that they can handle same day deliveries did not fulfill the promise. I live in a separate state and wanted to have flowers sent. The company offers a same day delivery and even asks which date you'd like them delivered. I and my mother of course were disappointed when she received no flowers. When I called the company I'm told they are closed on Sundays... Why offer same day delivery service on Mother's Day if you can't provide customer service and ESPECIALLY if you cannot handle the delivery in the first place. Very disappointing. I'm cancelling the order which was close to $100. What a rip off. Bad Company, will be reporting to the BBB as well. This company should not be allowed to continue business.

I am extremely upset and disappointed with this company. I ordered flowers for my wife that were GUARANTEED for delivery on Mother's Day. I never received any shipping information just a order confirmation. And when they had not arrived by 5 at night I called the number provided. They told me they could not help me and to call another number which rang and rang and rang. No one ever answering. I continued to call back over and over and eventually got an answer machine! No live person to help or tell me where my delivery was.

I ordered flowers last night, picked same day service. It's 9:13 pm and order has not arrived yet. I've called multiple times, used email to get a response, and the email comes back saying it's not legit. I spent $70 on flowers and a balloon hoping they'd arrive at a decent time knowing it is Mother's Day...but instead got a "no call- no show" garbage business. Unfortunately I read all the same reviews such as mine after spending my hard earned money and trying to have a bouquet sent to my wife while I'm at work on night shift. Thanks a lot "Just Flowers." You suck, and have lost my business til eternity... No way to track your order, and don't even think they'll answer the phone to assist you. Wow!! Way to prey on people during a holiday...

I ordered flowers for my mother and sister in law. It stated that it would be delivered on Mother's Day. It's now Monday and they never came. No one even called me. I would of ordered from 1-800-Flowers if I knew this company was not reliable. It was my first time using this site... It will be the last.

I order flowers and was told I would receive them by 9am Mother's Day. Well, it's 12:01 am and still nothing. My card has been charged 177.00 and still I got nothing. I have called to cancel my order and can't get nobody on the phone. I want my order canceled and my money back on my card please. My wife do not want nothing from you all. The service is poor and lack of communication as well. We will never use JustFlowers again.

I ordered flowers for my grandmother in Ohio for Mother's Day yesterday and it said on the site it would be delivered today. She didn't receive anything and yet I was charged $100.22. I called and waited with customer service for 45 minutes and heard nothing. It's pretty upsetting to disappoint me but to disappoint my grandmother who was waiting at home for the arrangement all day is on another level, especially on this holiday. Definitely not shopping with this company again.

If there was an option to put 0 out of 5 stars I would choose that! Horrible service!!! I placed an order for flowers two days before Mother's Day to ensure that the flowers would be able to get there on time. My order was $90 which was expensive, but I am currently out of state due to my husband being in the army and I thought it was worth the money if she was able to get the flowers on Mother's Day. I then called them again yesterday, and today to confirm my order and delivery. During both phone calls they ensured me that the flowers would arrive, guaranteed by 7 pm at the latest. The flowers did not arrive, I was not notified and I had to call tonight to only get an answer that they were "unable" to follow through with same day delivery (even though I ordered two days before I needed them to get there so they had extra time) and that the flowers would be rescheduled tomorrow.

I ordered two bouquets yesterday before 11am PDT to be delivered yesterday, as it was an option on the website. The money was deducted, but no receipt arrived. I have been calling the "customer service" line since yesterday afternoon every few hours (fun) to check on the status. They have my order numbers, again, have charged the money, but cannot tell me when the flowers will be delivered and cannot get anyone on the phone. I will NEVER call this company again for any floral needs I have and will vehemently discourage anyone in my company or in my circle of friends and family from using them.

I called in a phone order Saturday evening around 8:15 on May 12th for an order for flowers for my friend in CT. She was going to be alone for Mother’s Day and I wanted to surprise her. I told the representative I wanted them delivered ON MOTHER’S DAY, and my friend lives in an apartment, she said that was fine and she guaranteed a Mother’s Day delivery. I asked for the total and she wouldn’t tell me. She said check your email. It took several hours for me to get. My friend did not get her flowers! CANCEL My order! And refund my money! I tried customer service several times and they were not answering. What a disgrace. I will dispute the charge if my order is not canceled and refunded!

I placed an order yesterday (**) because I found out I wouldn't be able to make it to see my mom for Mother's Day. This was the only site I found that had guaranteed delivery on Mother's Day still available. I spent $75, and I never heard anything from my mom about getting flowers. I finally just asked her if she had received anything. I feel like I ruined the surprise, and no, she never received the flowers. I'm furious right now. I know it's a busy weekend, but if there was a chance it wouldn't be delivered today, then the business shouldn't be promising something it can't fulfill. I can't believe I spent this much money. This is my first and last time ordering with this company.

I ordered flowers going to two separate addresses in two different states almost two days ago. Website guarantees same day delivery. If not yesterday, why aren't they delivered today. $200.00 I am disputing with my bank now. I call customer service and get no answer, have left about 15 messages and no response back. Horrible company! Use 1-800-flowers not this shot company. Now I have to go out and buy flowers now!

I ordered flowers for my 89 year old mother in law for Mother’s Day. I spent more $ and went with JustFlowers.com specifically because of the language that delivery would occur Sunday using local florists. No delivery was attempted. After attempting to call multiple times I’ve written this company about my dissatisfaction and expectation of a full refund - without response to date. My first, and last experience with this company.

I ordered flowers earlier today to be delivered same day guaranteed... Less than a few minutes ago I finally receive an email about the delivery, only for the company to say that they won't be delivering it today. All they offered was to deliver the flowers with an apology note from the company. That's ridiculous. I could have gotten a better bouquet at a fraction of the price through another retailer. The ONLY reason I decided to use Justflowers.com was because same day delivery was available. I will most likely be cancelling my order within the hour and take my business elsewhere. This company is awful.

I did great the flowers tonight (a day later) and they misspelled the name.....they look alright but I’m still very upset with this company and will not be ordering from them again

I ordered flowers around 10 am this morning to have them shipped to my mom today for Mother's Day. I have called multiple times, stayed on hold, and left multiple voicemails since 6 pm. I haven't had anyone call me back yet but you made sure to withdrawal the 70$ from my account. I just called to find out if she has received them yet since it is 10 pm. She told me she didn't get anything delivered today. She has been home all day and they have cameras on the porch that lets them know who comes and goes. This is very upsetting and unprofessional. At this point I just want my money back. It's not worth my money.

I am here in Bahrain and I wanted to surprise my wife who is visiting her aunt in San Diego CA. I ordered dozen flowers online for Mother's Day. But it has not came. This is very disappointing. When my wife is in the Philippines, I used to order from a Filipino florist online on several occasions and it always arrived on time, no issues whatsoever. This is my first time to place an order in an American company and I never thought it would be such a disappointment. Delivery on the following day or so would be atrocious. This company is horrible.

I ordered flowers for my mom, who was due to come visit my grandmother with me this week and sadly got sick and was unable to join me. The flowers were guaranteed to be delivered today, May 13th, Mother's Day. It is 10:00 PM EST and the flowers never arrived and I am unable to get in contact with the company. I was on hold for several minutes before the phone rang for several more minutes, before hearing a recording that said "no greeting recorded," and then the phone hung up. So, not only did the flowers not show up, but I now can't even get in contact with this company. Now my mom thinks I don't care about her on Mother's Day. You are a horrible company and have ruined this holiday for my mom and I this year.

Wish I would have read these comments earlier. Been calling all day for my flowers to be delivered. I was told they were going to be delivered today. Been calling for a cancellation but no help! Worse experience. Just want to cancel everything since they were not delivered at the time they were needed!

to speak to a live person. This service is terrible.

Terrible. Ordered flowers for Mother's Day for Sunday only delivery. No delivery. Tried to call- useless, tried Twitter. Useless. Apparently this company just brokers local florist and don't give a crap if you get your flowers. Order number- **. This was my wife's first Mother's Day and thanks to Justflowers.com they ruined it!!! I paid a bunch of money for flowers and buy a bunch year round. Whatever you do avoid the company like the Black Plague!!!

Ordered flowers for my mother to be delivered today, Mother's Day. Spoke to her this evening at 9:00 pm and she has not received the flowers. I called the customer service line to check on the order, listened to very static music for about 5 minutes, phone began to ring again and rang and rang and rang for over 5 more minutes with no one ever answering my call. I tried calling again and same situation, no one has answered my call. Really displeased and will no longer do business with this company. Hoping to at least recover my $75 so that I can order flowers from another service. How disappointing... On all days...

I’ve called and emailed this company twice in regards to my mother’s flowers. Cannot seem to get any form of response, no actual receipt from this place via email. I would like some type of compensation. If you’re a floral shop I suggest canceling any type of contract with this company. They seem to be a joke. I guess I will be looking into contesting any type of charge from this company considering I have not received the flowers or any legitimate type of proof of purchase.

I ordered flowers for my mother on Friday for same day delivery. They were not delivered. Spoke with customer service at 9 pm, said they sent email explaining that they were not able to deliver that day but would deliver them on Saturday. I received the email after I hung up with them. I spoke with them several times on Saturday, and after several calls and numerous assurances that they would be delivered, they were not. Needless to say my mother did not get her flowers. At 5 pm today, they sent me an email saying their system indicates that the flowers were delivered and that they had not heard anything from their local florist saying anything different. Well I do not know where they delivered them to but it was not my mother. So I called my bank and disputed the charges. I will never use them again nor do I recommend anyone to use them.

Ordered flowers for my mother-in-law Friday. Paid to have them delivered on Mother's day. Flowers never arrived. My mother in law waited all day. Tried calling several times, no answer. Shame on Just Flowers. Tomorrow I'm calling my credit card company and putting in a dispute. If they can't handle the orders, then don't take them!!!

Made a order at like 8 AM. They said it'll be there before 12. I haven't got an email, site is glitches and can't track an order and when I call they say they don't have access to delivery info. Did this get delivered or I get scammed $70?

Ordered flowers yesterday morning to be delivered today. It is now nearly 8PM local time with no sign of the flowers. I have called the 1-800 number six times, never got a person on the phone, and just left voicemails into the ether and hoped to hear back, but haven't. I also emailed several hours ago and have yet to receive a response. I understand that Mother's Day is incredibly busy, but it's nearing the time my mother goes to bed and she still hasn't received her flowers. Extremely disappointed overall.

I ordered flowers yesterday for Mother's Day and they have yet to arrive. My mom goes to bed at 8 and it is currently 5:45. I tried calling customer service but nobody answered... I have a big following on social media and if I don’t get my flowers soon and in good condition there will be a very large post about it soon where over 200,000 people will see. My order # is **.

I paid over 100 dollars for delivery for my wife to have flowers on Mother’s Day and it is almost 9 pm and still no flowers. I’ve called every number and nobody can help me. I only get a real person if I click the option to order something.

Ordered 110$ flowers for Mother’s Day that never arrived. Company won’t answer their phone call. Horrible business practice. I don’t even want them anymore, they were supposed to be delivered ON mother’s day. If I receive them tomorrow I am refusing delivery and demanding a refund. DO NOT ORDER FROM THIS SITE. IT IS A SCAM. Reporting to BBB tomorrow morning!

This company has no integrity - For a company to continue to take orders and not for fill their guarantee delivery and the promise to the paying consumer. Flowers ordered with a guarantee for Mother’s Day Sunday May 13, 2018. Two orders for two different locations was placed with this company. They have failed to make good on their guarantee to deliver the flowers on the said date at time at both locations in two different states. Calling customer service was a poor experience to say the least. You will never get a live person, unless you prompt to order flowers. This is my first time and last time using JustFlowers.com. If the flowers are not delivered by 4 pm on May 14, 2018, Just Flowers can continue their fraud with others and keep their flowers. The order is canceled, and set aside all reasons and excuses.

I ordered flowers yesterday to be delivered today for Mother's Day with a guarantee they would be delivered today. I have called, emailed and left numerous messages all day and yet to hear back from anyone. This is extremely disappointing, as I would have arranged for another method of delivery or purchased a different gift. Horrible customer service, no communication and a terrible way to operate a business. I paid a lot of money for this arrangement and very upset. Do not ever order from this company.

I saw this company’s advertisement to order flowers and guaranteed delivery for Mother’s Day. I ordered flowers for my mom and no flowers were delivered for Mother’s Day. I tried calling but no answer. I called another number and the person answered can only take orders. I sent them an email to cancel my order because there is no point to deliver flowers after Mother’s Day. I want a FULL REFUND. False and misleading advertisement. I only ordered from them because they guaranteed the flowers to be delivered for Mother’s Day. I am sooo upset right now. Why are you lying to customers? FULL REFUND.

I ordered some flowers for 65 dollars that were to come in today for Mother's Day. It said if delivering to Residence it would arrive at 6. It is now 10 and no flowers. I got a shipping number but no email. How am I suppose to track my order? I called and they told me that they don't have access to anyone orders or delivery dates like wtf. Don't order from this site. They're just trying to steal your money.

I ordered flowers today. Cost 100.00 total. Delivery tax 15$, contacted my mom since I reside in Northern CA. My mom is in Chicago. I have stayed on the phone as we speak and I am typing this since 19 minutes. Horrific feeling. No one cares, where are the flowers. My money charge, sure you would not want the experience like this for your mom nor yourself. JustFlowers' customer service is not giving me great customer service. My the order # **. I need to know where is my paid order? Why has it not been delivered and actual respond back. Where is my funds? The flowers? I am not pleased. I want answers from a live person.

I have two order numbers ** and **. I tried having one address changed (**) before the flowers were sent but I was sent to a automated voice message system. It is Mother's Day and both of my flowers have not been delivered! I'm not sure if the florist got the message to change the address. No one had gotten back to me and have no idea what's going on! I will never order from this again. At least if I was able to talk to someone and get some information that would be different but I have not even heard from anyone!

I ordered flowers yesterday with a confirmed delivery of Today MOTHER'S DAY. I paid about 75$ or so. I received a bs email confirmation from Norton protection. Called 12 times today without getting a live person. The one live person said he can only take orders and can't transfer me or do anything to look up my order. It is now 5:10 pm and no delivery. I sent 5 emails requesting a cancellation. No response. Overall horrible communication and service. I will never use again.

Worst company ever! Placed an order on Saturday May 12, 2018 in the morning for same day delivery for Mother’s Day and it is Sunday May 13, 2018 and the flowers are not delivered. Tried calling customer service and nobody answers. I’ve sent e-mails no luck!! My money has been withdrawn the same day I placed the order. I tried making believe I was going to place an order and someone answered the phone but couldn’t help me. It’s a scam. Do not ORDER from this company.

The order was placed on the 11th with same day delivery, for Mother's Day. It did not arrive on Saturday or Sunday. This is the MOST disappointing organization on planet Earth. It would have been the same difference had flowers been ordered for a funeral. Please, please NEVER order anything from this company, ever. I would give that lack of integrity. No stars if possible. Devastated and disappointed.

Absolutely worst experience. Mom and Wife (2 different order numbers) have waited since yesterday and still no delivery! When they didn't arrive yesterday I was told **guaranteed** delivery today both on phone and chat. I will be contacting the government state of California headquartered and BBB. Never again! I will be contacting and reporting to authorities BBB AND State of California board.

I placed my Mother’s Day order on Thursday May 10th for delivery on Saturday May 12th the day before Mother’s Day. I thought I placed the order through Flowers.com which has always been really reliable but somehow ended up on JustFlowers.com. Since I wasn’t going to be able to go to Florida to see her it was really important they get to her. The customer service assured me it would get there on time. Nothing was delivered yesterday and today no live person can be reached unless of course you want to place an order. My emails are not being returned and voicemails left not answered. They took my money but now nothing to show for it and no seems to care. I am upset by the customer service and the fact that no one is helping. DO NOT place a flower order from justflowers.com. I am not sure if they are even a legitimate company.

Order some flowers for my wife. I specifically asked for them to be delivered the Saturday of Mother's Day weekend before 10 am, now it is Sunday Mother's Day and no flower. I went to JustFlowers.com and inquired about my and ready could not find out why my order was not delivered. All it stated, "Flowers not delivered. Please deliver the next possible delivery date." On their website it ask when you are ordering what date you want them delivered and what time, why bother to ask these question if they are going to deliver them when it pleases them and after the date you wanted. Never again will I use JustFlowers. Order # **. It should be call just stole your money sucker. Thanks for play.com.

By far the worst company to ever do business with. Purchased flowers for a special occasion, didn't receive what was ordered. I called to address and rectify the problem but was passed around to "several different people" stating they were managers but quite frankly I swear they were all the same lady just using different names. As cooperative as I was, I tried to kindly ask for a refund but they refused. I stated I received the wrong flowers but they kept insisting that they were correct. Nothing was right about it, the flowers received look like it was to go to a funeral home. Dark and depressing. I stated I should have received pink colors including pink roses, the manager stated "where do you see pink roses in it?" I replied "Exactly I don't! Which is why I'm frustrated". Not only was the order incorrect, the flowers were withered. CLEARLY withered, which I had provided photos.

I ordered flowers for my mother on May 9, 2018; $69.00. I requested a Friday delivery date and received an email Friday that the delivery would be one day late which meant the flowers should have been delivered on Saturday. It's Mother's Day and the flowers have not been delivered. If you can't handle the business don't accept orders and promise specific dates for delivery. You will not get my business again.

I ordered my mom some flowers around 10:00 am on Saturday May 12, 2018 to be delivered same day for Mother’s Day. I bought a bouquet for $60.00 and got charged almost $80.00. The receipt I received was not detailed to show the difference but I figured it was for same day delivery. I waited till 7:00 pm and nobody showed up with my flowers. I started calling and every time I got a recording asking no me to leave a voicemail.

I selected a bouquet for around $50 to be delivered to my mother. I went through the checkout process and I got a receipt from Paypal that it was $75!!! I was waiting for a confirmation email from the company to see how they slipped this extra $25 in and it never came. So, I searched the site and found nothing except they wouldn't cancel same day orders. So I figured I was good as the delivery was for the following day. I called and waited on hold forever 3 times and finally left a voicemail. The order was placed at 6:41pm and I finally got through to voicemail at 7:28pm.

I ordered these flowers for my Mother for Mothers day because I have to work and she lives over 100 miles away. The flowers were in horrible condition. Petals falling off of them. One of the daisies basically just laying on the top. They were arranged horribly and had to be rearranged which caused more pedals to fall off. The daisies were cut so short that they will not even reach the water in the vase. The delivery service was very unprofessional. Literally a silver car with a guy driving and a kid in it pulled up to her house and a kid brought them to the door. I have been sitting on hold to speak with a customer service rep and continue to get sent to a voice mail... again how professional. This is the first and last time I will use this company if this is not made right. I want a new perfect set of flowers sent to her as well as my money refunded... I need somebody to contact me ASAP!!!

I ordered a full orchid bouquet for Mother’s Day. I was surprised to hear about the small multi-flower arrangement that was received. I was also not expecting the service call at 5:00 am to notify me of the impending delivery. I have never had such a poor experience in my many orders with other companies.

After the bouquet choice I proceeded through JustFlowers online purchase and delivery request and the whole time my budget was a grim 50.00 and found a hopefully love expressing bouquet for 49.00 and a 10.00 off that purchase. I ordered there and then and had them delivered next day. That's where things turned worse. Bad enough it had taken me 1.75 hours of my time to navigate through to purchase time, but at approx. 915 pm one Wednesday night I found out the hard way some things that could make people go bananas or worse and belligerent toward others who have intentionally done you dirty. Logistically inept and truth never found its way out of the mouths of the two Mafioso like swindlers referred to as JustFlowrers customer service reps. Ha. Joke on me!

I was attempting to cancel the order I was going to place for the flowers for my grandmother for Mother's Day. Instead they charged my card and placed the order anyway somehow. Could possibly have been me as well. I called customer service to have them reverse the charge and cancel my order. Instead I could barely hear the girl on the other end of the phone and when I said I wanted to cancel my order she started offering me discounts and cash back rebates for the flowers I didn't want to pay for at all or send. Instead of just cancelling my order, I was redirected to a "manager" as managers are the only ones allowed to cancel orders. Ok, I can understand that. Pretty positive it was the same girl though. However when she started talking again she kept trying to get me to not cancel my order. I told her I was starting to get irritated and just wanted to cancel my order as I had previously stated.

My mother-in-law had a massive stroke and today is her birthday! I called JustFlowers and spoke to a representative who assured me that my flowers would be delivered to the hospital in Atlanta Georgia by 1 PM! They did not hesitate to remove the money directly From my credit card immediately. However I did not receive the service that was advertised or promised. I begin calling JustFlowers at 9:45 Los Angeles time and continued calling JustFlowers for the next seven hours only to be told my order has been delivered. My order was delivered to the wrong address, my order will not be delivered today on my mother-in-law‘s 78th birthday and after suffering a massive stroke. Imagine my disappointment.

Do NOT use this company! False advertising, substitution, can’t deliver on time, doesn’t care about the consumer! My husband ordered flowers for my birthday. They did not come. He was called twice that day saying they couldn’t find anyone to deliver them. (He had ordered three days prior.) He tried to cancel, but after they argued with him, he finally agreed to the next day deliver with a $15 credit. The flowers arrived late in the afternoon... and looked NOTHING like the original arrangement. They had substituted every flower except the daisies.

Horrible customer service, just horrible. It has been 5 days and they still have not delivered my order. They refuse to use another florist even though they have not answered them for 5 days. Won’t let me cancel and won’t do anything to help me at all. I have been using them in the past for my job and they just lost so much money from my company for the future. I’ve never met a more unprofessional company. DO NOT USE THEM.

I purchased flowers via phone order for my daughter's birthday. An additional $4.95 guaranteed same day delivery. I requested a flower type substitution in the bouquet and was assured no problem at no additional price. There was no substitution of flower type which resulted in a very skimpy bouquet. When the selection of product was completed and my credit card information was taken my call was abruptly terminated. No summation of bill was given (which I asked for). I called customer service and insisted that someone give me the total $ amount spent which they did. I have yet to receive an email receipt directly from JustFlowers.com. The bouquet was delivered on time. The bouquet was skimpy. I have NO CONFIDENCE that this company is professional. I feel that I have been ripped off and that my credit card information is vulnerable.

I am writing this because I ordered flowers on a Thursday and asked that they be delivered on a Friday anytime. I received an email Friday stating there was a substitution made, I was not happy about not being notified via email or telephone call. However, what really made matters worse was that I then found out the delivery was not being made until Saturday. That being the case I wanted to cancel the order, but you cannot even cancel your order! Funny thing shortly after the call to JustFlowers I received an email notifying me of the delivery delay. I was given a $10 refund on my payment. I will not use this company again. My order #** and paid through PayPal.

Ordered flowers from this company on a one time only basis. When I set up the account I asked not to be put on any mailing lists - there is an option to do so when you place your order. Well, you can just imagine what happened. I get crap email after crap email after crap email. I put in a remove request EVERY TIME I receive a new email. I've even filed many complaints and CANNOT GET REMOVED. When you file a complaint, the website says they will investigate your complaint and follow up with you. THAT NEVER HAPPENS. They just keep sending me emails. Do not ever do business with this company unless you want a ton of junk emails that will never go away. Bad bad bad customer service!

I called JustFlowers on a Friday night April 13, 2018, for an arrangement I needed to be delivered by Saturday, April 14, 2018. I ordered Item # 6889-0001-1301-2345. This flower showed a flower in a blue vase that had lilies and white roses with blue flowers. I picked the deluxe for 69.99. I received a call from JustFlowers saying they may not be able to fill the order the way it showed in the picture, so I said, "If you cannot fill the order the way it is, please refund me my money." The service person said o.k. I called back on Saturday when the flowers were not at the wake.

I ordered online the day of my aunt's funeral. It was 4-13-2018. It was a last minute passing as we didn't know she would pass that soon. I ordered something she would like. My aunt's favorite color is purple. So I picked an arrangement which had a lot of purple well because we couldn't make it to Florida in a day and half. I work night shift 12 hr shifts. I got an email stating that a slight substitution needed to be made. I called and asked who the florist was so I could call. They told me that Just Flowers couldn't give out that info. That it had been delivered. I said, "Well I would like to know what I sent," so they sent me a picture which was from the florists that had already supposedly delivered the flowers. I then called back and said, "I was unhappy." They told me they would give me a coupon of 7.50 for my next purchase. I said, "No thank you." I've been dealing with this since.

I on April 11th for a Saturday 04/14/2018 delivery date. Today is 04/16/2018 and flowers are still NOT there. I contacted Just Flowers service who apologized but that is all. As of 5pm today, my flowers are still not at the residence I paid almost 60.00 for. I am infuriated. Thank goodness they weren't for a funeral.

Ordered flowers for my wife for our anniversary at 8 am 4/9/18 expecting delivery by noon. My wife got a call at 5:40 pm saying her library and office were closed and to provide the home address. Flowers arrived at home at 6 pm. The name on the card was wrong. The delivery address was wrong. The delivery time was wrong. Emailed my concern and was offered $4.99 expedited delivery fee refund despite the fact that the whole order was wrong. When I asked to speak to someone else in customer service I was told there was no one else above the speaker's position to whom I could state my grievances. Very poor customer service. Very expensive gift fail.

I live in Texas and ordered flowers for my Aunt in Winnipeg, Manitoba. I have had good service in the past. My Aunt said the flowers looked good the first day, by the fourth she threw them away, they wilted the second day. She originally called to thank me, I talked to her again 9 days later and she told me the flowers did not even last 4 days. When I called JustFlowers to complain they did not know or would not give me the florist and said they had a 7 day limit on guarantee and why did it take so long to notify them and I told them my aunt cannot call long distance so I talk to her when I call her and I called her 9 days later. They would not send new flowers but offered me a discount coupon on my next order. When a company treats a loyal customer like that after blowing almost $70 on crappy flowers I am done with this company.

JustFlowers.com should not be in business. They're fake. They take your money and don't deliver. I ordered a purity bouquet and got carnations and leaves. I want them out of business. I will never buy from them again.

Should've read the reviews first. It looks like people aren't happy with this company. Placed an order today and I'm not sure if it was delivered. They don't have a tracking too! So, I have no idea what's happening on the other side, since I ordered from the Philippines. This is the most stressing and frustrating online order I've ever had. Will update to see what the flowers would look like. Anyway, I wouldn't recommend this Company.

I recently sent a bereavement bouquet to a relative whose mother had passed away. I went to the justflowers.com website and chose a beautiful bouquet of long stem white roses and calla lilies. The cost was expensive, but the beauty and types of flowers warranted the cost. What was sent could not have been further from what was ordered both in look and type of flowers used. I called the company, but received no compensation or even an apology.

The order was placed by me online. I received an e-mail confirmation. These were flowers for my best friend's wedding bouquet. I could not be there. I was promised delivery. No flowers ever arrived. The wedding was on Saturday. On Monday I was offered a discount on a new delivery. The people at JustFlowers didn't seem to understand the concept of the wedding being Saturday so I didn't want a bouquet sent on Monday. I did get a full refund. There was a lot of screaming by me when I was to the point of total frustration and anger and upset with these people. PEOPLE DO NOT ACCEPT ANYTHING BUT A FULL REFUND FROM THESE PEOPLE. Look at the reviews. Please please dispute the charges with your credit card company.

I asked twice before ordering, "Would the flowers arrive". I was told yes. They claim they were substituting but could not provide pictures of the new arrangement. I was told by the company the flowers were delivered. The next day received an email stating the flowers were not delivered. Would not refund. I had to call and curse them to get a refund. MOST IMPORTANTLY THIS WAS FOR MY SISTER'S FUNERAL. I DON'T GET A DO OVER.

First, the flowers they sent were nothing like what we ordered. Second, they charged us $30 in extra fees but delivered late. Third, customer service-including their manager - hung up on us when we tried to work out a resolution. Do not use this company. They want your money. They don’t care about you.

I bought flowers with a specific description to someone returning from the hospital. They were delivered 2 days late. The vase contained brown water, the flowers were not what I ordered and were not fresh. The blooms were dropping all over. There was a handling charge (isn't that what they do anyway?), and a $15 delivery charge. When I complained, they offered $7.50 back on an $80 order, which was quoted as $60, and a discount on my next order. Sure...that's going to happen.

On March 11 I ordered a flowering rose plant for my mother's 84th birthday. The company took my info and credit card number and gave me a confirmation number. I work midnights so I did not receive their phone calls until I woke up at 1 o'clock. I called the number from the message and talked to a lady I could hardly understand. She told me the order had been substituted with another arrangement. Now mind you I ordered roses which my mother could transplant outside, but the substitution was African violets and begonias, not even close to a substitution in my book. After about 30 minutes of getting nowhere with this woman I asked to speak with her manager. The manager said that because I did not answer my phone and it was a special occasion that they wanted them delivered that day the substitution was made.

On February 14th, 2018, I placed an order-order number **. I paid for same day service for Valentine's Day floral arrangements. These flowers did not arrive on that day. I attempted to contact the company twice as if the flowers did not arrive on this date, the person they are meant for would not be at the address. It stated that the company had until 8pm to deliver the flowers. I hung on hold for over an hour without anyone picking up. I attempted an e-mail to their customer service address and did not receive any answer until 8:53 pm-53 minutes after the scheduled cut off time that flowers would be delivered on the next day.

I purchased an live arrangement for a dear friend of mine funeral. I paid extra for a premium basket and for a banner. The plant that was sent cost $110.00. It was in an 8 inch garden pot. I was so embarrassed. They did not arrive when I'd asked for them nor was there a banner (too small for a banner). They have no business being in the flower business.

I'm upgrading 1 star as the company has refunded my money and offered to contact the recipient with an apology. I'm still not very satisfied with the experience, and I'll personally contact florists in the area myself if I wish to send flowers in future.

Extremely disappointed. But now looking at the other reviews on this website I guess I shouldn’t be surprised. Your company failed at meeting the guarantee of express delivery by 1 PM PST. The fact that the funeral was supposed to start at 5 PM is irrelevant in this situation. The unprofessional delivery people showed up at 4:50 PM and interrupted the arriving guests in the lobby to deliver the monstrosity pictured below that is clearly not what I ordered - or expected. Completely unacceptable behavior for an established flower delivery company. I expect a full refund to my credit card. Anything less is unacceptable.

I paid a large amount to have JustFlowers.com deliver flowers to my mother on the 1st Valentine's Day following my Dad's death. They didn't arrive on Valentine's Day like they were supposed to. I received notification of this very late in the day when it was too late to do anything else for her since we are not in the same town. Attempts to contact customer service were unsuccessful. When I tried via phone the automated system said that due to the large volume of calls they were receiving (no doubt others complaining about a problem with their order) wait times were extremely long. The automated system suggested using an online form, which I tried but it wasn't operational. It also said I could reply to my order email, which I did twice with no response from JustFlowers.com.

Usually I stick to the same or familiar florist. Especially towards delivering for special occasions. But due to our trying to cut back I stepped out of my usual buying place of flowers. To try a new company online that showed they had a beautiful arrangement for a low cost. I knew all too well. That there’s addition cost. Taxes, and delivery fees. Oh and also additional cost for a vase. So as usual. I ended up paying around $75. But I thought I’m very worn out. Been online the previous day. So I ordered them. I called to add that the home of delivery is dark brown & sits to the back of the property.

Ordered flowers for my 86 year old mother for a specific day, March 1st and they never delivered the flowers. Never even bothered to reach me at my phone number or emailed me saying that they never delivered the flowers. Asked to talk to a manager and they said they were all busy with customers and I never received a call back. These people are a ripoff as they take the money and don’t deliver the flowers. CONSUMER BEWARE!!!

Guaranteed Valentine's Day delivery? Received a call they would be delivered on the 15 after 5:00!!! Meanwhile, my wife was now out of town, and they suggest I must pay for the order even though I cancelled the morning of the 15th. After they ignored my emails, I cancelled with the florist. Flowers were never delivered and they are still charging me. They actually think I will pay for their failed guarantee and services not rendered. Offering me $10 off my next delivery. I have never deal with a company with such poor service. They guaranteed Valentine's Day delivery. Not the evening of the 15th. I do not recommend this company for anyone, unless you are looking to be ripped off and want a headache. This will be escalated, I assure you.

Every review is the same, bad flowers and bad service. Worst flowers every and now they are accusing me of damaging them with heat! Seriously? Yeah, my husband sends me a $100 "Premium" (not even close) bouquet of flowers for Valentine's Day. So then I heat em up, take pictures and ask for my money back? Absolutely absurdly ridiculous, rude, and condescending. Do not order anything from them, they need to learn you cannot send out crap and then treat people so rudely and disrespectfully when they complain! 181 negative reviews! WORST PRODUCT AND EVEN WORSE SERVICE!

I placed this order #** with JustFlowers on 2-2-2018. For the rubber plant, I was contacted later to find the plant was not available at this time, I agreed to substitute; believing replacement would be of good quality and equal or greater value. Delivery was made. The pictures that you received, is what your company, compares to good quality and equal or greater value. What a joke. I spoke with one of your store representative here's the number I called 865 453-2282 D Garden, my understanding, per our conversation, your company contracts with several companies you fill orders for. One question to you sir, why do you allow, your prestige reputably/reliable business, D Garden, to be used/blackballed by another company.

Cannot give them 5 stars, I still had to call them to get delivery confirmation. Ordered flowers to be delivered to the hospital, but wasn't sure if they got delivered. My friend (the patient) didn't call so I had no idea. Called their service department, they put me on hold for 4-5 minutes, checked with delivery guy and confirmed delivery. Overall the service and price is good.

Unfortunately I can't rate it zero or negative, so one star is generous. My husband spent almost $100 to send me a bouquet of flowers for Valentine's Day. He has used JustFlowers before without issue. However this time the florist they contracted, Dream World Florist & Decor Miramar sent the most pitiful old and dying bouquet of flowers I have ever seen. As soon as it arrived I was shocked to say the least and then when I found out how much it cost I was equally distraught. We contacted JustFlowers immediately just to be told they could only redeliver. Obviously not an acceptable resolution since the day was over. After numerous phone calls and providing them with pictures as requested they now say they can only refund $35 of the $100 cost. Absolutely unacceptable and definitely not a resolution. It is obvious they do not stand by their product or guarantee their flowers so please stay far far away from them. Publix $20 bouquets far surpass this!

I ordered flowers and balloons to be sent to my GF on Valentine's day 2/14/18, I paid 102.00 for roses and a mylar "love" balloon. Nothing ever showed up, so I filed an online claim to track my order and heard NOTHING back. So I called, customer service and they kept telling me "We will have to check with the florist to see that happened to your delivery, we are so sorry for the inconvenience." Fast forward almost TWO WEEKS of me calling every other day and sending emails and talking to online chat help they send me an email saying "it was delivered at 532PM on 2/14/2018." which it obviously was not or I would not waste my time dealing with this.

Do not ever use this service. Did not deliver on order date or even the day after. Then up charged me because the local florist had a minimum. 10 phone calls and no return calls on update of delivery. Irate! Google a local florist for better service.

First off, I have to say the flowers were delivered promptly, and my sister was very happy with what she received. The problem is when she sent me a photo of her floral arrangement - and it looked NOTHING like what I'd ordered for her... It looked like the most scaled-down version of what was advertised - even tho' I'd ordered the "PREMIUM" version - which they advertise as having more flowers, etc. Not true. I immediately contacted JustFlowers.com. "Chatted" w. an online Customer Service rep. Sent photos of what was delivered (along w. the online photo, for comparison). Over the next 24 hrs (when I wasn't home), I received 4 phone messages, at home - and 3 messages, at work - from JustFlowers, one of which said the local florist would replace the arrangement. When I called Just Flowers to confirm this, they said "no"... and gave a $5 refund... (Keep in mind, the PREMIUM arrangement was $74.99...).

I ordered flowers for a funeral in Lancaster, N.H. paid around 85-100 dollars and they were never delivered and never got a refund. Will never order from these people again and I did spread the word. I contacted them and never heard a word from them that they weren't delivered. I guess this is how they make their money.

I ordered flowers for a work colleague following her surgery. Since I didn’t know what shipping fees would be, I entered her address to calculate, then went back to selecting an arrangement. I was startled when a rep called me to urge me to complete my sale over the phone. She said she could offer a $10 discount for doing so. I thought, great, I’m saving my employer money. Little did I know, the rep increased the shipping cost to $20 instead of $10, so the “discount” was a wash. I complained about their shady sales tactic, and they said well, we already gave you a discount. Here’s $7.50 off a future order.

5 days later. No flowers delivered for $79! Multiple long holds... no one can cancel or refund my order because it is in transit. Who wants flowers that have been in transit for 5 days??? Call center with poor language skills. Huge mistake on my part. They will not provide me with the name of the local florist and keep giving me the same LAME story. They even called the recipient to confirm that she received the flowers... AND SHE DIDN'T!

Paid over $200 for funeral arrangement. Received this joke of a setting. Called them, just to get someone I could hardly understand, who was RUDE and condescending (especially at a time like this), combative from the start. Terrible service, and people. I would never recommend this company to anyone, period.

Since my husband is on a deployment he thought ordering from JustFlowers would be a great idea. Turned out to be the worst! He even paid extra to be delivered before 12 pm on Feb 20th. I waited for it all day only for them to tell me that they don't couldn't find someone to deliver it to me and they will deliver tomorrow instead! They could've said that 3 days ago before they took his money! Don't waste your money here. It won't make your day special. They will only ruin it instead!

I ordered flowers to be delivered to my wife on her birthday by JustFlowers. I paid extra for the delivery to be made on time before she left for work at 10 am. It's 7 pm now and no word on the flowers, I called the customer service and they said the store they hired was not picking up. So the customer service rep asked me if it would be ok if she called my wife and apologized and delivered the flowers tomorrow. It had already ruined my day so I said if my wife agrees then yes else no. I don't want it anymore.

I cancelled the order after days after Valentine's Day. They still had not delivered or attempt to contact me. I would not recommend them. Their website/delivery follow up is not customer service oriented. On the phone I was redirected to the website. I was frustrated and hung up after 30 minutes. They finally contacted me 2 days later.

The following remarks are problems I experienced with JUSTFLOWERS.COM: Paid extra for a larger floral basket, that should've contained more flowers, the size of the basket and flowers delivered looked like the original cheaper basic order. The driver could not locate the address which caused a 3-hour delay with the delivery. I paid extra for that particular time and was never reimbursed. With today's technology, why don't their delivery drivers know how to use MapQuest or Google to locate addresses? I reached out with my complaints, but nothing was ever done, but I told the company every chance I get to rate their poor service, I will do. I'll never use their service again.

If we could give zero stars we would. From beginning to end, our experience with JustFlowers.com was completely unsatisfactory, impersonable and disappointing, not to mention misleading, deceiving, and a complete ripoff. First off, we received no order confirmation or receipt after submitting our order. We did see that the actual charge went through on our end so just assumed our order was ok and we'd receive the invoice at a later date. This should've been a red flag from the start...

I paid for next day delivery, they delivered a day late! Product was delivered in a cardboard box!! Product was falling to pieces in box... A very unhappy Valentine's to all my grandchildren. :( Paid over $200.00. They offered 20% refund not even enough for shipping cost. I have never had this experience with a company before. The gifts were so cheaply made.

My order of flowers was to be delivered to a very sick friend to brighten her and her husband’s day. I received an email. It was not delivered as promised. Then I received an email shortly after they canceled the order entirely. I called after a very long hold to reinstate order as it was too late in the night to order for next day. They assured me delivery would be Friday. It’s Monday, they cannot reach the local florist and have no idea if delivered... “maybe” tomorrow. Painful. So many florists that deliver the next day. Just Flowers is not worth the trouble.

Valentine's Day Flowers - Ordered flowers for my wife from JustFlowers.com because the site indicated they could be delivered same day. The day came and went with nothing arriving at her workplace. She even waited till 6pm because the site indicated the flowers could be delivered up till that time. She finally had to leave and still nothing. That evening after we had finished celebrating the day, I received an email apologizing that the flowers had not been delivered and that they would arrive the next day. We figured alright it wasn't perfect but at least she would received the next morning. WRONG. She did not receive the delivery until the next evening when she was leaving work. Someone called her office to say they had a delivery for her. The flowers she received weren't even the flowers that I had ordered her. Very disappointing experience for us and will not be using JustFlowers.com in the future.

I wish I can give Just Flowers Minor 5 stars, My friend got his flower 2 days after Valentine's Day. 2.16. I called 3 times on 2.14, 2.15 and 2.16 for checking the delivery status and each time I waited almost 1 hour for answering my call and nobody was able to tell me where were my flowers go, so I asked the representative just canceled my order because there is no point delivery the flowers 2 days late already, and then the representative canceled my order. But Just Flowers sent me another email yesterday and said they couldn’t cancel my order, I was so upset about their ridiculous response. That’s why I come here to write the review. But I don't see any possibility in the future that I and my friends will order flowers from Just Flowers again. Very disappointed experience and thank Just Flowers made me spent over 100 dollars for a very upset experience.

Valentine’s Day flowers delivered a day late, I spent almost $100 to have them delivered on time. I understand things happen, but when I complained they said basically “too bad, so sad”. I believe anything less than a refund is in order, after 3 days of not being able to talk to a human, just email, they offered me a $5 refund. I told them to keep their money. Never using them again and beware you shouldn’t either.

Ordered flowers for a dear friend who lost her beloved kitty. Ordered in the morning for delivery that day. They were not delivered. Called repeatedly and was told there was no delivery date guaranteed. Don’t recall seeing that on the website! Called “customer service” and they were unsympathetic and unable to assist. Cancelled the order of course and then called back to verify. Pushed 3 to get “customer service” and was somehow routed to the ordering department who told us they couldn’t help and to call customer service, which we had! Called again and verified the order was canceled. We BETTER not see that on our credit card bill! Rarely have been so disappointed and furious with a company. Wanted our friend to have flowers so much to show our love and sympathy. Will NEVER order from this scam company again.

My husband ordered flowers, chocolates and a balloon for me for Valentine's Day the night before. I received the flowers at work on Valentine's but no chocolates or balloon. I contacted customer service online and got a call from JAMES tonight. He told me the chocolates and balloon would be delivered tomorrow which I told him no just refund that part of the order. He then continued to press the delivery for tomorrow. I told him no my husband had paid for a dozen roses, chocolates and a balloon. I received only 10 roses!!! JAMES then told me that there wasn't enough chocolates balloons or flowers to cover everyone Valentine's Day.

My husband ordered on Valentine's Day pink and red roses for me over JustFlowers site. There was a picture stated what exactly had be delivered, but I received absolutely different flowers, some of them I allergic to. Weve called and talked to different people 5 times and no one took responsibility. Unreliable and untrustworthy.

My husband ordered flowers on 2/14/18 at 9am online. He requested them delivered before I left work at 5:00 pm. He called JustFlowers at 4:20 pm when he realized I never received any flowers. The representative told him that the delivery truck was in the area and the delivery would be received by 5:00 pm. Well, they never arrived. My husband received an email that night apologizing for the delivery not being made. The email stated that the delivery would be made the next business day on 2/15/18. My husband was very upset and began calling JustFlowers on 2/15/18 at 8:00 am to cancel the order and request a refund because Valentine's Day was over. He couldn't get anyone on the phone. He emailed Just Flowers but received no response. I called them myself today 2/16/18 and spoke with someone who told me that her notes show that the flowers were delivered on 2/15/18 at 12:00.

Scam as far as I can tell. Flowers never arrived. Got one call saying they tried to deliver. Never heard from them again. The contact information they gave Amex claimed they were a DBA for FTD so they were obviously trying to make it hard to contact them. They never sent me an e-mail with an order number.

Order no - **. I ordered flowers on 14th Feb 2018, then I couldn't get a confirmation on the order for 2 whole days. After that I get an email on 16th Feb that the order has been rescheduled. After that when I finally do get a confirmation on 17th they say that the order was already made on 15th. I contacted the recipient and no order was found, She has received nothing as of date.

Ordered flowers from JustFlowers.com on Valentines. They send you a generic email saying the flowers were delivered when in fact it was never delivered. 2 days later my wife still has no flowers from Valentines Day, and now they use excuse "they can't" get a hold of the florist. SCAM... I want a refund.

I wish I had read these reviews before dealing with JustFlowers.com and I would not be writing this review. I am amazed by the amount of people they have screwed over. After researching a few companies that guaranteed same day delivery if order is process before 3 PM ET, I decided to give JustFlowers.com a try. This is by far the biggest mistake that I have made with a same day delivery company. Not because they couldn't deliver on the same day, but there was zero response to my cancellation on the same day it ordered after I came to realize that my order would not show up on the day it was guaranteed for.

I have never ordered flowers online before. I chose JustFlowers.com because they were the only place I could find that would deliver to a rural area I needed them to go to. I placed the order to be delivered Valentine’s Day to my girlfriend at work. As it was getting close to closing time I contacted customer service about the status of my order. They hardly spoke English and assured me the flowers would be there in 30 minutes to an hour. Well, they never showed up. My girlfriend left, the business closed anddd no flowers. So I called again furious of course and was told I could not get a refund and that they would be delivered the next day.

This company is a complete SCAM! I ordered flowers for Valentine's day, was told they would be delivered ON Valentine's Day, after several calls on Valentine's day to advise them that I did not receive said "email confirmation", no response was provided. Then at 8:30 pm on Valentine's Day night, I got a RECORDED phone call saying they "couldn't be delivered today and they would be delivered est. tomorrow "... I immediately called their customer service line and no answer, then called 5 more times and no answer.

Ordered flowers to be delivered to my sister-in-law on behalf of my brother who is in vegetative state. I knew he would have done that so I wanted her to have something from him and feel special, despite the circumstances. They guaranteed delivery on Valentine's Day from a certain selection of flowers so I ordered from that selection only! Valentine’s Day came and went... nothing! I called and was not able to reach anyone! I sent an online request for information and received an automated email response that said they were busy checking on orders with florists and would get back with me regarding my order... nothing! It is now two days later and I have not been able to speak to anyone or get a response regarding my order! I am stopping payment immediately, reporting them to the BBB, and advising everyone to stay away from these people! This is a scam! They gave no intentions of delivering flowers! They are just taking our money!

Placed an order for Valentine's Day flowers at 9:30am on Feb 14 2018. I get home at 6:30pm and flowers were not delivered. I called their customer service and was told the flowers will delivered shortly. At 9:30pm still no flowers. I called the customer service number over 10 times and got no answer. Now I am angry. At 10:30pm I'm in bed and I hear my doorbell ringing. It's a flower delivery... at 10:30pm!! I refused the order. The next day I call the customer service number at least 10 times with no answer. I email them...no response. The following day (today) I have called the customer service number 10 more times...no answer.

What a scam!! Ordered flowers at 8 am on Valentine’s Day to be sent to my wife at work in hopes of making her feel special and loved extra! After not hearing anything from her, I texted her to see if she had gotten something delivered only to find out she hasn’t gotten anything at all. Later that evening I received a call saying they would deliver the next day. Fine. I can forgive one day. So all day, I wait for my wife to text me saying they were received. Nope, nothing. I’ve tried calling now several times, emailing and have gotten no response. At this point, this company needs to refund my $100.23. The flowers are not wanted, it’s too late. Do yourself a favor and DO NOT ORDER FROM THIS COMPANY! It’s a scam and you will be out your money. We will be contacting our bank to dispute charges since they are not willing to return calls and emails and refund the money. Seems to be the common consensus here!

Very bad customer service. Called 3 different #'s and after 8 hrs of trying to talk to someone, someone finally answers. This person asked me for my order # and my name, I asked to know the status on the order since my flowers were suppose to be a valentine surprise (which was yesterday) from my husband, this person told me to wait on the line and he would get ahold of local florist to give me status. I have been on hold for 23 minutes now. I am writing this poor review as I hold, it is now 6:16 pm now 27 minutes on hold.

I ordered flowers to be delivered on Valentine’s Day. That was yesterday. They have not been delivered yet. I cannot get a hold of anyone in customer service. I need a refund. Horrible service. Never order from this company!!!

My boyfriend ordered flowers for me yesterday at Valentine's Day and it was said to be delivered yesterday. But I got nothing! Then he received an email saying it will be delivered the next day! Today I still did not receive anything! We tried to call several times and all got to voicemail. Finally one call was picked up by someone. She asked order number and then just, disappeared??? Nothing ever happened after I told her the order number. I was very frustrated and let you know that nobody should ever order from that company!!

JUST DON'T!!!! Guaranteed delivery! Nope. Arrangements remotely close to picture of your purchase! Nope. Customer service contacts! Nope. JUST DON'T!!!! You will be happy you didn't... Pictures are what was sent vs what was ordered for one of the purchases. The purple one is what was ordered. I don't know what that is that was delivered. The second order to be delivered on Valentine's Day was delivered on the 15th around 3:30 PM. Make a friend feel real special after the fact!!!

I ordered a bouquet, a bear and a balloon for $104.73 to be delivered to my wife on Valentine's Day. First, I never received a confirmation email from JustFlowers.com, acknowledging my purchase. Second, the gift was never delivered. I called JustFlowers and was automatically placed on hold. After about 15 minutes, a recorded message said that due to the volume of calls I could leave a message. It didn't say that I'd be called back. I called back at 8:00 am the next morning (Feb. 15th) with the same result. I called back at 2:00 PM - same result. I went to the "CONTACT US" section on the JustFlowers website and was invited to fill out a form authorizing them to deliver the Valentine's Day gifts "as soon as possible." However, I paid to have them delivered on Valentine's Day! The bottom line is that I was never able to talk to a person and am out $104.73. STAY AWAY FROM JustFlowers.com. THEY ARE A RIPOFF!!

Perhaps the worst customer experience with a business ever. No wonder the Consumer Affairs reviews shows up in the top 10 search results. Here is my experience: Placed an order at 10 30 am on Feb 14. The site says it delivers on the same day if it's 4 hours before close which it was. In order to check on the status, I call the customer care number. For customers who already bought something you are sent to an automated response saying, "Due to high call volume they can't serve over phone. So go to website and make a request." On the website, there's absolutely no way of requesting the status or when it will be delivered. I write an email requesting status. My card of course has been promptly charged. Call back today, I still get the same response.

Thanks a lot for a full refund

My husband purchased flowers for me for Valentine's Day... I still have yet to receive them. There is NO WAY to get a hold of an actual human being. He has tried to call several times, left several messages and has not gotten any response. The website says they may credit up to $10 for flowers not delivered on time... You can bet your sweet cheeks that they will be refunding the entire amount!! Don't use this company!!

Ordered flowers on 2/14 at 9 am. They were to be delivered to a business. Nothing was delivered. When I tried calling them... Nothing but automated time wasting that ends up hanging up. I emailed and said cancel. They sent me an automated response saying they would be delivered the next day. I again said cancel, and again I got the same response that they would be delivered the next day. I replied again saying to cancel, I then got a robot call saying what the email said, will be delivered today. They charged my card, I'll be filing a chargeback. Avoid these losers like the plague!

Ok here I start, I ordered flowers for Valentines Day, they didn't show up, I never received a phone call that the flowers were not going to make it, I could have canceled and picked some up on the way home and all would have been good. This is where I lose it. 1 hour on the phone with customer service who stalled as long as they could - getting flowers done and delivered. I was online with the BBB and saw that they did this in the past, told them to cancel and credit my flowers as they never showed up.

My father passed away yesterday Feb 14 2018 and I had ordered an arrangement that was to be delivered yesterday which I paid for upfront and nothing was delivered and can't get any response via phone or on-line from Justflowers.com. This is very upsetting as if I wasn't already emotionally upset. I don't know what else to do.

Ordered flowers to be delivered on Valentine's Day in San Diego. First off there is no way to even "track" the order to confirm if it is being delivered or not. I e-mailed their services e-mail address and they responded to me at 4:41 pm MT saying, "We have received your recent request for delivery confirmation. We will send you a confirmation via e-mail as soon as that information becomes available to us". How do you not know when the flowers will be delivered? Fast-forward to 8:14 pm MT I received an e-mail saying the flowers were "delivered". The recipient checked all over outside and there was nothing to be found. I spent $167.23 for 18 roses that never even showed up. I've sent numerous e-mails and calls to their services team with no response. I'll be filing with my financial company to void the charge immediately.

I have ordered a $200 bouquet of flowers for my wife to be delivered on Valentine's Day and they didn't. I called non stop from yesterday and no one is answering. The worst company and customer service I ever had to deal with in my life. I will not be doing business with this company again! The worst of the worst!!! Be aware people!

I was guaranteed delivery on the Valentine's Day flowers. No delivery. I tried using their "track order"- it did not link to anything. I tried calling them - prerecorded message that they are busy and hangs up. I received an email from them at 7:09pm stating that they were unable to deliver (after I sent them an emailing asking the status). They said, "We will deliver your order on the next available day and we will include a note of apology from our company". I emailed them back (still not answering their phones) and told them to keep the flowers and refund my money. Not receiving any response from the company.

I was supposed to have flowers delivered to my fiancee's place of business. It was suppose to be a surprise so I did not want to ask her if she received her flowers. After paying $100 + dollars for a dozen long stem roses, and a guarantee from the company to have them delivered I thought that I would be OK with my purchase, but NOT SO MUCH. I called multiple times to confirm but was only able to speak to one person who barely spoke English to only be told that he sees my order, but could not tell me anything. He then assured me that everything should be delivered by 5 pm. I have called multiple times and filled out the form to have someone contact me by phone or email and still have not received anything.

My husband ordered me a dozen roses to be delivered to my work between the hours of 1:00-5:00. Not only were they not delivered they sent us an email at 7:00 at night stating, "We did not make the delivery but we will contact you tomorrow to set up a time to deliver them." My husband emailed back and said, "Valentine's Day is over tomorrow and we would like a full refund." They didn't respond.