JustFlowers.com Reviews

This is the second time I have used JustFlowers.com and it is the second time they have failed to deliver the products ordered. On the first usage, the delivery was late and missed the occasion which I had understanding for as it can happen once. I called and complained but they seemed rather flippant about the problem and I was very put off by the experience however, I thought it could just be an accident. On the second attempt, for Mother's Day, I ordered early to avoid the last minute issues and was shown the flowers would be delivered by Friday. I received a call on Friday from JustFlowers to ensure the card was correct and was assured the delivery would be Friday. Friday the flowers were not delivered and I assumed I was right in ordering and planning early for this kind of delay.

I ordered flowers for my stepmother at noon on Mother's Day. The company's website indicated to me, as I placed my order, that I had one hour and 55 minutes left to place my order and have it delivered that day. I received an email confirming my order at 12:13 PM. The order was not delivered that day. At 11:55 AM today (the next day), I received an email informing me that they had failed to deliver the flowers yesterday and the order would be "attempted" today. I called their customer service line and told them that this was completely unacceptable. The first customer service rep to whom I spoke eventually handed me off to his manager, who tried to blame the problem on the different time zones (I placed my order in Chicago and the delivery was to be in Pensacola).

I chose to order flowers for my mother from JustFlowers.com because they explicitly GUARANTEED delivery on the Saturday before Mother's Day. When they failed to deliver on Saturday, they promised Sunday delivery. I called dozens of times and was placed on hold and then hung up on. Then finally today, after spending several hours on the phone with customer service, who dis-availed themselves of any and all responsibility simply cancelled my order. I am not only humiliated that my poor mother did not receive anything on Mother's Day, but I am exceedingly frustrated and quite frankly angered at the complete lack of integrity, honesty and responsibility demonstrated by every level of the customer service, all the way up to **, who claims to be the sole soul in the corporate office.

I ordered, for my sister in NC an arrangement of PINK gladiolas along with a box of chocolates (which of course was an additional charge). This order was over $100.00 . Well not only were YELLOW gladiolas delivered but there weren't any chocolates included. When I called Customer Svc. I was told that they would send the box of chocolates and the correct floral color BUT my sister would have to return the original arrangement! Can you imagine - their mistake and to ask for the return of the original flowers. This was my first time ordering through Just Flowers. I will NEVER order through them again and I will discourage anyone from ordering from Just Flowers!

Paid for mothers day flowers for my mom. They were not delivered and now they will not refund my money!

Placed order for Saturday 5/9/2015 delivery. Flowers not delivered. Contacted customer service which stated they would definitely deliver on Sunday 5/10/2015. No delivery and customer service goes to voicemail. Facebook site states guaranteed delivery for Mother's Day.

Online at 9 am on Saturday May 9th, 2015 to order flowers for my mother-in-law for the next day. Originally typed in a florist's name in Tulsa OK and it automatically came up with an ad for JustFlowers.com. The website said that they were still taking orders to be delivered that day for Mother's Day. I placed my order, gave them my credit card number and information and was assured it would be delivered to her that day. Checked back twice to see if there was a confirmation email and even went on online chat and was told that the order was processing and would be delivered later that day. I never got an email saying flowers were delivered. AND there were no flowers delivered. My mother-in-law is now without flowers and I am in another state.

The flowers were not delivered on schedule. Customer service does not help, I couldn't cancel. American Express is trying to help in order to get a refund. They charge 20 dollars more than the amount advertised. The company did not answer the phone, only answer online with some kind of automatized response.

Ordered an arrangement called "Lilacs". Photo shows Lilacs in it. I paid $20 extra to get a larger number of flowers. Then $4.99 extra for delivery before 1 pm. Flowers did not include any lilacs, just some blue and white flowers. Delivery did not occur at assigned time, so I called the site. The lady on the phone said she would contact the florist. Four minutes and 30 seconds later, the customer service rep came back on and said the flowers would be delivered with the next stop. This was an hour later than the time agreed upon. I called back an hour later after the flowers were not delivered, and was told they would be delivered by the florist within an hour. 90 minutes later the flowers arrived, two hours later than the other delivery companies! If you want flowers that are not the ones in the picture, later than paid for, and in a display that embarrasses you, use these guys. Otherwise pick someone better.

I ordered a $180.00 dollar wreath (plus delivery charge) on May 3, 2015 for my brother's viewing that was scheduled for May 4 at 6:00 PM. I got to the funeral home at 5:50 PM and there were no flowers. The funeral director called the 800 number for JustFlowers for me. I was on the phone with them for 30 minutes during the viewing. I was told that the florist they had sent the order to could not fill the order. They said they could place the order with another florist to be delivered for the funeral the next day at 2:00 PM. They said they could not give the name of the florist so I could call them the next day to verify that the flowers will be there since they evidently have no system to verify that the order is filled.

Ordered these for my mother. She also left a review of her opinion! They were nothing like the picture shown. The vase was also not what I ordered. The card was written wrongly by them. The delivery guy was rude to my mother. Overall cost was $50.96 after shipping etc. When I complained about all of the above, they had the cheek to give me a coupon for my next order & a refund - a measly $5 for my disappointment. My advice is steer clear of this company. Needless to say I won't need the coupon!!!

The arrangements delivers are completely different than that shown online. They delivered crushed flowers with about 8 stems in the vase. The arrangement looked like you picked it out of the trash, and that's putting it nicely. I paid $90 to have the arrangement delivered. Worst customer care ever. They don't care or value their customers or about keeping or doing what's right for their customers. They replaced the first arrangement with one that was in worse condition, but at least they delivered the balloon this time. I'm tired of the runaround to have this issue resolved and it's been a week already. Flowers are supposed to make people happy, not angry. NEVER ORDER FLOWERS FROM THESE PEOPLE.

I ordered flowers on a Monday to be delivered to a funeral home on a Thursday. I received a call at 1:29 on Thursday saying they could not deliver to the address as it was 20 miles from a participating florist. It took nearly 4 days to tell me they could not deliver!! I spoke to the manager to complain and make sure I was going to get my refund, and she tried to talk me into keeping the order going by offering me $15.00 additional dollars to the money I already spent! I am not sure how she thought she would get that order to me as she couldn't deliver the first! She wouldn't take no for an answer. I am currently waiting for the credit.

I can't believe I'm writing this, as I have been a long time customer.. but Just Flowers screwed up big time! I placed an order on Thursday, April 23rd for a delivery on the morning of Saturday, April 25th. This arrangement was to be delivered to my 94 year old Aunt's Funeral in San Francisco. I contacted Just Flowers TWICE... once to advise them of the required delivery window and on Saturday evening to confirm delivery. Not once did they advise there would be a problem with their local florist. They even went so far as to tell me the status in their system shown the order out for delivery when I called to confirm Saturday night. Unfortunately, the arrangement was not delivered and I was not notified by them until MONDAY morning.

I ordered two corsages for my son's Senior Prom. They were to be delivered by 6pm on a Friday. At 6:30 we still had no flowers so I contacted JustFlowers. They said they would contact the florist and call me back. They called back and said that the florist didn't have the orchids for the corsage; the florist was crying and so sorry they couldn't get the flowers. No one ever called me to ask about substituting flowers --- which would have been fine. JustFlowers website has a disclaimer that the flowers shown might not be available and that something else would be substituted. I asked for a refund and they offered to deliver the corsages the next day. The Prom was over. I had to argue with two different people to get them to cancel the order and refund my credit card. Not at all happy and will never use them again.

I chose them to deliver flowers in Philadelphia, I am in California. I ordered Gerbera celebration. The quote was 43.99 discounted by 10 or 15 dollars per their advertising. I assumed maybe 12 or 14 flowers with greenery, etc. I also paid extra for two Mylar (4.99 each) and one dozen latex balloons (1.99 each). I was charged handing and delivery of approx 15 (which is reasonable). When flowers were received today, only 9 flowers, (That would be 4.89 per flower) 10 latex and two Mylar. I contacted customer service and advised and all I got was someone is going to call me to discuss??? Discuss that you JustFlowers misrepresented themselves and cheated me out of two latex balloons. Ruined my expectation..

On Thursday 04/16/15 I ordered flowers for a funeral gathering that was to take place on Saturday 04/18/15 and for the flowers to be delivered on that Saturday. I ordered the premium package. The order and payment was accepted by JustFlowers.com. On Sunday, 04/19/15 I spoke with the recipient. The flowers were never delivered. On Monday, 04/20/15 I received an email from JustFlowers.com informing me that they had to substitute flowers IN ORDER TO DELIVER THE FLOWERS ON TIME. If I hadn't spoken to the recipient prior, I would have assumed that the flowers were delivered. Customer service was useless. The funeral was for a very good friend of mine and the moment was lost forever.

I ordered a white and purple bouquet. I specifically asked if those were the flowers that would be delivered. Though I was told "yes," when this $100 bouquet came, it was not what I ordered. It was not arranged and began to wilt. I called and was told what they sent was better than what I ordered! Then began to argue with me!! Never again!

I ordered Flowers from JustFlowers.com Sunday for a Monday Funeral, picture showed nice white roses in a vase. I ordered from them since they said the flowers would be delivered from a local flower shop, I thought they would be able to do so even with the short notice. Order was in 11:30 Am Sunday. Monday morning I get a call from JustFlowers that they cannot deliver the order - 2 hours before the viewing, I am leaving in 30 minutes to get there on time. The person tells me they could not get a hold of the shop Sunday, and that they do not have the flowers but that they can deliver another arrangement but that I need to pay another $15. I am very upset, call me on the day of the funeral, 2 hours before and I tell them so. She says maybe they will only charge me $5. Really????? "Ok" I say, I have to leave.

I recently ordered flowers for my daughter for Easter and she sent me a picture. For $45 including delivery, the flowers were horrible. Just stuffed in a vase. The flowers were all sorts of colors that looked poorly together. No thought was given to the arrangement. I would have preferred less flowers but at least with some sort of design.

Following much discussion, many heated conversations, continued back and forth, I was finally connected with someone in the corporate office who immediately agreed to send my niece another planter. My thanks go to Theresa for understanding the difficulty of the situation. My niece received the planter on April 16th and is happy with the selection of plants. It is my hope that in the future, the front-line staff will be more willing to work with customers get to the actual facts before just dismissing incidents and the serious concerns expressed as trivial. Thank you.

My boss' wife had major surgery... I ordered a beautiful bouquet of flowers to send and was called from customer service about an hour later stating they didn't have a pink lily and that they would simply change to white. They also didn't have a pink vase and they would give me a clear one. So, I accepted the changes and advised my boss to call me when he received them. My boss sent me a picture of the flowers and I immediately wanted to die. They were half the size of what I ordered, it looked nothing like the pretty picture on their website, and had to call customer service. They said they would issue me a new bouquet and wouldn't be there until the next morning.

Placed a deluxe order for $87...bouquet was substandard and to-date no solution provided by company. Was embarrassed when I went to the delivery location and saw the product. There were no roses nor it did not look like the picture on the site used. Would never recommend this service.

On March 30 I looked online to find a florist in Wenatchee, Washington. I was looking for a local florist to deliver flowers to my daughter-in-law who is a CPA with a local firm. I wanted to talk to a local person who would create an arrangement and deliver it to my daughter-in-law. Online I found Justflowers, in Wenatchee, with a google map point. There was a website which I scrolled through but it was a bit overwhelming so I called - wanting that personal touch. The person who answered said that she understood that I wanted to talk to a person, yes she could have an arrangement made, yes it could be personally delivered. Then she sent me to a site online to review a pre-arranged design. That should have been my first clue. Actually, her accent was my first clue but I didn't pick up on it until later. I remained confused why I should look online for an arrangement that I was describing (fresh flowers that would last a week, bright colors, no carnations).

I ordered flowers on Saturday with promise of delivery no later than Monday. Today is Wednesday and still no delivery. When I call to inquire about what's going on, I am told they need $15 more to deliver. I told them they aren't getting a dime more. I am already out $70. I will never use them again!

I called Monday morning 10:30 to place my order. First the person didn't speak clear english and I had to keep repeating address numbers as well as credit card numbers. I asked for delivery Tuesday for her bday. They called me during my lunch and said credit card wouldn't go thru. I read the card again. I got back to work and they called again. I read the same card back again third time. Even repeating it back to me, the woman had it wrong! I was already frustrated. It shouldn't be this hard. They called me Tuesday at 4:10 to tell me the flowers could not be delivered today! I was so angry! I had spent at least an hour of my time ordering, confirming, then calling back to ask "why" they hadn't been delivered. You can call anywhere prior to noon and get same day delivery. I canceled order and called a supervisor once I was out of work. They did NOTHING to make anything better. Just 'I'm sorry'!

This company is a joke and should be out of business. They did not deliver flowers as promised for Mother's Day, in fact it was 2 days after Mother's Day and my mother left on an airplane to go home and they didn't reroute flowers nor gave me refund. They dropped the flowers off at the neighbor’s door next to the home my mother was visiting, my sister for Mother's Day. It's next to impossible to get through to anyone and when you finally do get a hold of manager, ** , he refused to give me a refund because he said the flowers were delivered and that he didn't care if I called BBB because they are corporation and my little complaint won't make a difference. He was rude and unsympathetic. You can't leave any comments on their web page because they know it's ALL negative.

I ordered a bouquet of flowers for my mother's birthday. When it arrived it was half the size from the bouquet ordered, and it was missing several of the flowers and fillers that were to be included. I was literally a few roses and two stems of unopened stargazer - nothing else. I immediately replied to their email and rated them a 1 and complained how ugly and empty the bouquet was. It took over a week to respond to me. They finally called back a week later after 9 pm and told me "ooh well, it's too late to replace the bouquet and we are not going to give you a refund." They a really had the nerve to tell me I was wrong and knew nothing about flowers.. NEVER use this schlock operation. Even the customer service agent had an attitude.

Searched on web for flower delivery for specific rural location on 2/26. Ordered, paid and confirmed delivery for 2/27. Received call on 2/28 at 8:18am - an additional $20.00 was required for delivery. I was informed that JustFlowers had attempted to reach my contact number on 2/27. This was a bold faced lie as I have the call log to prove it.

I ordered flowers for my sister in the hospital. This was on Friday. I ordered early in the morning, and they assured me that they would arrive that day. I asked three times. They didn't arrive. Then they say Saturday they're going to arrive. Saturday comes, they didn't arrive. Then I get an email they want to charge me an extra $57 to have a florist there to deliver them. By now I'm already upset! I call up and the lady says “We can only do that for you ma'am.” I tell her I'm not paying a dime more. She finally says “Will give you $15 off the $57.” I told her “No, I meant consumer and it's your fault. You already assured me on Friday they get there. It's Sunday and my sister said no flowers have arrived.” Horrible company - I wouldn't suggest it to anybody, and I want my refund.

I ordered some flowers for my sister-in-law...post surgery. A $50 order then another $21 dollars in tax and delivery + the std balloon etc. When she sent me a pic of what was delivered today -- I was horrified -- you have got to be kidding me? This substandard posy patch for $50+ bucks -- I could have had my brother go to Wal-Mart and pick up a fresh $19.99 bouquet for free. Contacted/called/emailed customer service -- they will look into it with the local florist. Really? Damage done and her sister-in-law is a cheapskate. Never ever again will I order from this vendor. Good service and product in the past...Guess what? Live and learn. Never again -- Look at the 12" ruler for comparison!!!

I was worried after placing my order with JustFlowers. I read the reviews after placing my order, which made me think the worst. I decided to wait it out and see how they delivered, before writing my review. I give them 5 stars based on my experience. I ordered my wife a bouquet of flowers at 10 AM local time, and they arrived in 2 hours (1/2 the time listed for rush delivery). I think the reason most people have had problems with JustFlowers is because of their affiliated partners, not necessarily the JustFlowers website or company. I think if you get a good local affiliate you're going to be happy. If their local affiliate isn't on the ball, you're going to have buyer's remorse. Unfortunately, it's hard to tell this in advance.

Ordered flowers for a dear girl in my life for Valentine's Day. The $120 bouquet was never delivered and I had to call her to ask if she had received my flowers. The disappointment that took over me was overwhelming. The next step is to contact my bank and get the money back. These knuckleheads are con-artists.

My experience with Just Flowers was horrific! I placed an order for flowers for a funeral. Five days had passed. They did not email a delivery confirmation. Their customer service reps were unhelpful, kept hanging up and disconnecting my calls. They said they did not know if my flowers were delivered and could not find or get in touch with their local florist. I finally tracked down **, a manager at Just Flowers corporate office. He was extremely insensitive, rude and frighteningly unapologetic for what had transpired. His excuse was "We don't guarantee delivery." DO NOT ORDER from this company. They should be closed, done as a service to the public.

Ordered flowers well ahead of time - nothing was delivered. No notification that they had problems either. Did not reply to my message asking for a refund (and no option for refund on their website, only re-delivery). Filed a dispute with my credit card company.

Be very very careful with the advertised price. I ordered a bouquet at $79.99. Why not $80? Because as usual in the US, they play with the psychological price. But who cares about a price one is not going to pay? Of course everybody knows it's going to be a little more, but with JustFlowers it's A LOT more. They add extra service they don't disclose to you when they process your credit card. I asked "how much it is?" The answer was "you're all set Sir". Enough to say they're not transparent and act as gangsters.

I ordered a bouquet of flowers from the website. I even upgraded an extra $10.00 to get more flowers then what was in the photo. They told me to pick them up on Valentine's Day, I may add. I picked up the flowers at Garrison Hill Florists in Dover, New Hampshire. I was handed flowers that did not resemble the photo I ordered at all. I paid $72.00 for two lilies that had not even blossomed yet. I said the flowers did not resemble the photo on the website nor did the flowers contain any roses.

I ordered flowers a week in advance. Somehow got charged for "express delivery". Final cost to me: $116.00 for a "vibrant arrangement" and a "mylar balloon". Ended up with a vase with 6 roses and a bunch of weeds, a balloon that sold for $1.25 at Walmart, and delivery was late even though the delivery date was two days past Valentines Day. When I called "Customer Service" aka India I had to understand a new language. NO MORE!!! Go totally American or I'll find another company that is!

JustFlowers, I have made my complaint known to customer service, then a manager and then another who had no power to cancel my bill. In fact all with no satisfaction. I have called American Express and they will be deleting the charge from my account. How you handle things is an insult to your customers. No confirmation of my order via internet yet you seem to have my internet address and stories and excuses seem to differ from one to another. For the record:

I ordered the bouquet called Whirl Wind Affections from Just Flowers. It shows about 12 long stem Red roses with a full array of pink and red flowers. When they were delivered to my mother-in-law's 75th birthday it was a small bouquet with only 6 short stem red roses, and just a couple of small baby carnations. I contacted Just Flowers sent them a picture of what they delivered, and their response was "We can't guarantee a stem count." My mother-in-law's bouquet was almost all greenery, whereas the photo from their catalog shows hardly any greenery, the bouquet that I saw was all flowers and very beautiful. Just Flowers apologized and said they would refund me $25.00 dollars. My order total with delivery was $111.00. Their advertisement was very misleading. At minimal I should of received half the total balance back.

We ordered a specific arrangement from the website. Without the consultation we had asked for, this vendor substituted another arrangement which was 50% more expensive than what we had ordered. We complained and received no response. We suggest you absolutely avoid these rip-off crooks and use another florist.

I was heartbroken enough that I couldn't attend my grandpa's funeral so I ordered a beautiful arrangement and they NEVER delivered it! I never even received a call to tell me there was a problem! I got a text from my father saying the flowers were not there! I called them and they gave me the horrible excuse that the mortuary was too far! Their solution was to send sympathy (I'm sorry flowers) to my grandma and apologize YET they STILL wanted me to pay for them!! And they said they would not get delivered the same day! I am blown away! I have never received horrible service like this before! I told them there was nothing they could do to make it up to me.

I ordered flowers for my mom on January 23, her birthday, and paid for express shipment. On Friday I received a call from the company around 10 am, they had to change the colors of the flowers, still roses. I was ok with this change. That is the last call I received from the company. I called my mom that evening to see how she liked the flowers. She said, "What flowers?" She never got them. I called JustFlowers Saturday morning, they said they couldn't deliver on Friday because they didn't deliver to that area. (So why wasn't I called.) They contracted the delivery to another company to deliver & promised it would be delivered by 6 pm. It is Sunday, still no flowers. And they REFUSE to refund me until they find out why the company didn't deliver. At this point, it doesn't matter. Her birthday was Friday, it's now Sunday. Her birthday came and gone, I want my money back!!

I ordered a basket of flowers from just flowers, the florist they dealt with sent my sister a broken basket where the water leaked through and the flowers fell through. Totally destroyed. Contacted the florist, nature's best in Bloomfield Michigan - she didn't rectify anything. 2nd one she sent was in a glass vase of frozen water! Just flowers said they tried and we were not satisfied. "What we see on the internet isn't always what you get" he said. This place is terrible. I will never use them again. Cost me a lot for nothing!!!!

Online the arrangements are pictured. When clicking on a particular arrangement one would expect that it would look generally as pictured when delivered. The arrangement looked nothing like the selected picture, and extra Lilly type flowers were added in the very center of the arrangement with many unopened buds. This was an expensive transaction of $90.00 plus for delivery etc.

I wanted to order flowers for a friend with cancer. I went online and clicked on the "JustFlowers" website. I proceeded to order flowers for $34.99. I charged it through Paypal. My paypal bill came in for $47.97. It included a shipping and handling fee. The flowers were supposed to be delivered Monday. Monday afternoon I received a phone call from JustFlowers telling me they needed $15 more or they would not deliver the flowers. When I expressed my anger about this additional charge they dropped the additional charge down to $10. I asked if the flowers were going to be delivered that day. I was assured that they would be. I paid the extra money.

This is the worst company. My 85 y/o mom purchased flowers for my aunt's funeral. A heart pillow was to be 16 inches in diameter with a banner to state "beloved sister" for a cost of $133.95. It was nothing more than a large corsage, did not resemble a heart at all, was approximately 7 inches in diameter, and the banner was a ribbon inch wide x 4 inches long with "sister" scribbled in gold glitter paint. We took photos & called JustFlowers to voice our dissatisfaction. They were terrible, rude, insensitive, & unwilling to help. They said we should have taken the flowers out of the coffin & sent them back if we were not happy.

A family member passed away, I have pancreatic cancer and cannot make the trip. After tax it came to $ 90.00. I was called 1 1/2 hours before the funeral to tell me they can't find ANYONE to deliver flowers?!? They can send instead a plant!?! REALLY? Oh let's not forget after I showed how upset I was they transferred me to a "supervisor". When I asked her how she was going to fix this she said within 7 days they would credit me $15.00.

On January 1, 2015 my wife did an online order of flowers, paid extra for express delivery to arrive not later than 1:00 pm Pacific Time, to be sent to my sister-in-law and her husband celebrating their wedding anniversary as guests at a hotel. When we spoke with them at 4:30 (their time) they had not had any flowers delivered. We contacted JustFlowers.com's customer service department and they said they'd check into it and get back to us. The next day came and went and we still hadn't heard from JustFlowers.com so we called them back. They said they had confirmation from the florist that the flowers were delivered at 4:00 pm and delivered to their room as requested.

I ordered funeral flowers 3 days in advance and they still arrived a day late. It took 5 days and multiple phone calls for them to send me an invoice, although it only took one day for them to run my credit card. The flowers were as advertised, but they arrived without any note from us to our loved ones, and didn't indicate which florist filled the order or who sent the flowers. Unprofessional. Customer service was unhelpful and didn't appear to understand the importance of sending funeral flowers on time and with a card attached from the sender.

A word of warning about ordering flowers online from "Just Flowers": Charged my card immediately but never delivered my Christmas arrangement to someone out of town. When I contacted them, they offered to deliver it only 11 days late. I asked them to compensate me by upgrading the arrangement and letting me choose a different arrangement. They would upgrade and charge my card for the additional amount. No. Their counter offer was to give me $5 off. I then asked for a refund. They countered that I could just let them keep the money in an account so I could send something in the future. I refused. Their supervisor would have to call me personally to make a refund. I said just to email as my cell minutes were running low. Supervisor calls on my cell anyway but asks to speak to my husband. Husband asks for refund. It will be 4 to 8 days to refund my card. Really? REALLY???!!!!

I complained to JustFlowers that the arrangement was not White, but totally green, Unbloomed stems haphazardly stuck into a green sponge in a striped "vase" (green and blue), was supposed to be clear. I want my money back. Paid 65 dollars for something that looked like a kid arranged it and CERTAINLY not appropriate for a funeral. Not only will they not refund me, but they said they have to talk to their florist. I asked who the local florist is, THEY WON'T TELL ME! The card was a pink piece of folded paper. Embarrassed and disgusted.

Ordered a Christmas planter on 12/22/14 to be delivered on 12/23/14. Paid extra for that. The planter wasn't delivered on 12/23/14. When I called customer service, they gave some lame answer that they couldn't reach a local florist by phone. Seriously, you couldn't reach the florist all day??? What about sending them a fax request? After haggling with a manager, they said they would credit $10 back to my account for the inconvenience. At first, they wanted to give me a $10 coupon for next time. I told them there wouldn't be a next time. I was then offered $5 back. I said no way. I will check in a few days to see if I got the $10 credit back. The planter was delivered on 12/24/14. It was missing pinecones and red holly berries. That was the main reason I ordered that planter. Totally disappointed with Just Flowers. Save yourself the trouble and go with a reputable florist. I will never use Just Flowers again.

I am in Brisbane Australia and on November 22, 2014, I ordered the Bon Appetit hamper through Just Flowers to be sent to a friend in South Lyon, Michigan. The hamper was approx US$114.00 and I paid an extra $19.99 postage. The hamper took longer to be delivered than quoted but I just put that down to the Thanksgiving holidays. Well the hamper turned up but it was not what was ordered. Just Flowers used a company, Wine Country Gift Baskets located in California, who sent a cheaper hamper, BUT THEY CALL IT BON APPETIT AS WELL. Their cost was half of what I paid but not with the ingredients listed in my order.

I called to order flowers for my boss over a week ago. I told Mina that the flowers were to be delivered to an address in Honolulu that was on a military base. She said it was no problem and would be delivered the next day. They called 2 days later asking for $30.00 more for delivery. I said we will cancel the order. She said they will have someone else deliver them in 2 days. I get a call 2 days later asking me for $30.00 more for delivery. The delivery charge was already almost $20.00. She just called again to ask for more money. It is too late to order through another company. I will NEVER order flowers from this company again. These people are a joke. I wish I would have read all of the negative comments about this company before I ordered from them. TERRIBLE CUSTOMER SERVICE.

Call the company on Saturday to have flowers ordered for my granddaughter. No contact was made by them to tell me they couldn't deliver them. Sunday rolls around and still no delivery. Monday rolls around I had to call them 4 times for them to tell me, "oh they're out for delivery." Didn't receive them until after 12:30 almost one o'clock. Granddaughter was being transferred. I told them that. They called in at the front desk and said all they don't know anything about her being transferred, got information on my granddaughter that they should have never received, then they gave me a $10 discount that was supposed to go back on my credit card and have yet to receive it. The place sucks.

I ordered flowers on Saturday 22nd of November early in the morning. I paid extra to have them delivered before 1pm. It is now the 26th and they have not been delivered and I'm still dealing with customer service or lack thereof to refund my money. I have put a claim in with my bank since the company is dragging this out to refund my money. As of today they are telling me they will only refund my money if I remove the claim. I told them If they refund it I will remove the claim. Then they proceeded to tell me I could have $15 off the order and they would still move forward with the delivery. Why would I give any of my $$$ to a shady company with the worst customer service I have ever dealt with. The worst part is they try to bribe me with $15...ridiculous I can't even give them a rating. They should be shut down. It's a scam. I am letting my bank deal with these scammers.

Do NOT ever, ever use this service!! My mom tried to see me a surprise bouquet of flowers for my birthday. When she called to see if I liked my surprise and I told her that I did not know what she was talking about she explained that I was supposed to get flowers today. We are hundreds of miles apart and she wanted to send me something special today to let me know that she was thinking of me. She even went so far as to pay extra so they would be delivered by 1 pm, so I would not miss their arrival. When my very upset mother called the company to ask where the flowers, a very rude representative told her that this company exhausted all resources to find a florist to fill the (simple) arrangement, but no one was available (my grandmother used the same service, at the same time and her bouquet was delivered to me- on time). When she expressed how upset she was that they not only missed her daughter's birthday, but also charged- then did not inform her that the order would not be filled, the representative "Alan" laughed at my mother.

I order the pink celebration flower arrangement, which had pink and white carnations in a pink baby block container with a Mylar balloon, total $55 w/o taxes & delivery fee totaling $76.21. The flowers that were delivered were clear vase with assorted cut flowers & no balloon. I complained. Just Flowers wanted me to return flowers to florist to add more flowers to the arrangement. I told them that was impossible. Today they offered me $10 credit to my account and coupons for my next purchase. I refused the credit and told them that there would not be a next time.

On Wednesday evening 10-29-14, I ordered flowers for my Dad's funeral. I wanted them for family night. They did not arrive until right before my dads service and that was only after 2 heated discussions with customer service. The order was not correct. I do not recommend this company at all... 2 thumbs down!!!

Just Flowers is an online scam. My experience with this "business" was horrific on so many levels and efforts to obtain a refund through them were futile. If you were unfortunate enough to fall into this online trap, I recommend disputing the charge through your credit card company. In addition, report this online "business" to proper authorities including the Attorney General, Federal Trade Commission, Dept of Consumer Affairs and the BBB. Perhaps through our collective efforts, this online scam will be shut down.

Where to begin. Sadly this is not my first bad experience with Just Flowers, one would think I would have learned. The first instance was when we ordered flowers for friends of ours when their mother died. Just Flowers put through the charge on my card, charged me more for express delivery, and completely did not arrange for flowers to be sent. When I called them with the order number they said they had it on hold for some reason but never followed up. We only found this out 2 weeks later as we had just assumed our friends received their flowers. NOPE. It took me several calls to get the money reversed. They initially only wanted to give me a $5.00 off coupon for my next order.

I placed an online order for flowers to be delivered to my home as a surprise for my wife on our wedding anniversary the following morning. I paid a premium of $4.99 for express delivery which was supposed to mean that the flowers would arrive before 1pm. At around 11.35am I received a voicemail advising me that no local florist would deliver at Just Flowers' advertised price and they required more money from me ($13 or so).

I ordered an arrangement for my family to be delivered to the funeral of my 97-year-old grandmother. I placed the order online on a Thursday evening for a delivery on Saturday by 11am. They called me right after I placed the order but I missed the call. I did return the call the next morning. I was told that there had been a problem but it had been resolved.

I looked at the flowers on a funeral site and ordered from them. I wish I had checked their reviews first. I did not submit my order because they were going to charge over $20 for delivering them. Immediately I received a confirmation that I had ordered them. I called and they said the order was already processed and they could not cancel it. I told them I had not ordered them and needed a confirmation that they would not be sent. I even talked with a manager but she just kept saying “I'm sorry the order has already been processed.” She finally said she would deduct $10 off the order. I finally hung up. They are a big scam. I just hope the flowers get to the funeral home.

I wish I had read others reviews before ordering from justflowers.com. My flowers were delivered PRIOR to my friend's surgery - not on the day I had requested. The company's response was to offer me a $7.50 "come back" coupon and to send me a letter to send to my friend. I agree that the call center employees are hard to understand and don't really care about their company's customer service. Use a local florist.

I ordered flowers for my wife, two dozen roses. I ordered the flowers with the understanding they would be delivered in the am, not in the afternoon as my wife would be gone by then and she would be leaving out of town the following day. Without going into all the details of course they did not deliver the flowers in the am as promised. The office my wife works in closes at 4:30 Monday - Friday. My wife left work at 4:30 and of course there were no flowers. My wife goes to the gym after work and after the workout there was a text from another manager that he was leaving the building at 5 pm with keys in hand, he was going to his car when a strange looking woman came to him and asked if he could deliver these flowers for him???? He told the woman that there was no one in the building and the offices close at 4:30. Because he knew my wife he said he could take them in her office but he didn't know when she would be back as she is going out of town.

On 8-29-14, I ordered flowers for my friend who's brother was just murdered. She had informed me that the flowers were more than half dead when they were delivered. I called Just Flowers. They insisted they speak with my friend to ask her if her flowers were dead. They called her numerous times and wanted her to send pictures of the flowers and they were going to come by her home and pick up the flowers. This went on for almost a full week. Just Flowers continued to call my friend and me over and over again insisting they meet with her to see the arrangement. How about that your brother is murdered and they continue to call and harass her and insist they come to her home and see the arrangement.

I placed an order on 8/18/14 for the Deluxe English Lavender arrangement with a Mylar balloon and a large box of Godiva chocolates. The order delivered was wrong and I have not been compensated as of this date!! I feel I was scammed by this company due to false advertising. I would never use this company again and advise future customers to find another vendor.

This online store doesn't own a real flowers shop. They only getting an order from people needs a flowers, then they will charge you more than what the real flower shop store has. Visit the website and Buy on the real store not on this online order flower site!!!

I ordered flowers for my aunts funeral. When they arrived they were not what I had ordered. I choose the one containing some eucalyptus… which was her favorite. Advertised for their wonderful smell. Instead I got 4 lavender roses with some hydrangea. When I complained, she said I must have ordered something else. I could not check the order, as I was never sent a confirmation. After many calls finally I was told that they could substitute if necessary... If I wanted roses and snow balls I could have picked them in my yard! Terrible customer service. Paid 71 dollars. Finally someone did admit it was their fault…that I had ordered correctly. Offered me a five dollar refund! Worst flowers ever and never again!

Placed an order for a small Birthday basket for my daughter-in-law at $44.99. In a few minutes I had not received a confirmation on the charges for this because they were not told to me. So I called back and they told me that it would be over $71.00 for it. When I tried to cancel the order I had to tell them over half a dozen time that I would not deal with a company that wasn't honest from the start of the order. They kept trying to get me to keep the order by taking the price down some but I won't deal with dishonest people and I told them so. Don't order from these people! Still have not received the cancellation and I will call VISA and refuse the charges to stop these dishonest people. Just Flowers yeah right... more like Just Screwed.

I ordered a plant arrangement to honor my husband's brother for his memorial service. It was at his retirement center which has 24 hour desk service so I ordered it the day before the service. It was delivered an hour after the service was over on the next day. The company believes I should pay it anyway. The corporate office was rude and insulting. Never again! Avoid at all costs.

Ordered flowers on Friday to be delivered Monday for a funeral. Paid extra for expedient delivery. Wanted them fresh so they would be pretty. So wanted them to arrive at ten am, funeral was at one pm. Ordered the deluxe, ordered a banner in Loving Memory.......all of these done on Friday.......for funeral Monday. Flowers arrived after the service started. Flowers were wilted, small, worth about ten bucks..........no banner. HORRIBLE flowers, Wilted petals falling off the flowers. I was embarrassed that my name was even on them. When contacted flowers.com.......they told me they were bench flowers...what ever the hell that is supposed to mean. But....yes they arrived late, yes there was no banner, but what the hell why would you put a banner on flowers the size of a corsage. I spent $117.00 for these flowers. I would not have paid ten dollars for them. I got a $29.00 refund for flowers that arrived AFTER the Funeral. DO NOT USE THESE PEOPLE. FRAUD....CAN I SAY FRAUD AGAIN. HORRIBLE COMPANY. WILL BE CONTACTING BETTER BUSINESS BUREAU.

Hello JustFlowers.com

It is the worst possible place to order flowers. Look them up - their reviews are horrible. I wouldn't send my enemies here to get flowers. They're unreliable, they have you on hold for hrs day !@#$%^& suck they're never on !@#$%^& time - the wrong flowers. Call my girlfriend and told her she was given the flowers before they gave them to her. This company is a !@#$%^& joke.

I ordered flowers on Mother's Day and they never came. There is someone there to take orders, but when you try to call customer service you will NEVER get through. I called the order taker number and explained the flowers never arrived. They said there was no one there in customer service now, and the shop was closed! How ridiculous. I finally had to have my credit card company get my money back by disputing the charge. What a hassle. This website is just a fraud. There are no flowers. There is no customer service. Just thieves. Order from a real florist.

I ordered flowers for my daughter - as a surprise - for her first day of work. I paid the extra amount so they would be there by 1pm. When I spoke with her after work, around 5:00, she didn't mention anything about the flowers so I had to ask - ruining any surprise I had in mind. I really hate to waste any more time on this company - even writing this but if I can persuade just one customer to buy elsewhere then it's worth the extra time spent.

I hired our favorite florist in the Los Angeles market to place an order to be delivered near San Antonio, Texas. The LA florist called what she was led to believe Online was a real company. It wasn't. It was a Just Flowers call center. The "florist" confirmed she could do exactly what we wanted after a photograph of what we wanted had been sent to her. But instead, the arrangement was grotesque. The General Manager of Just Flowers offered to refund $40 out of $250. But because he became hostile on top of such poor service, our florist is disputing the charges.

The flowers photos seen on the website online and what the flowers that they sent are totally different. The flowers that they sent were badly arranged and have very few flowers and much, much smaller. This is totally a ripoff scheme.

I ordered a funeral flower arrangement based on the online picture. The one that was delivered had little resemblance to what I had ordered. True, there were some of the same kind of flowers, but others were replaced with cheaper looking substitutes. The arrangement was not symmetrical (the left side was pretty bare), the green leafy fillers were replaced with ferns, and some of the flowers looked dead. Besides, the arrangement was very small. It was an $80 arrangement that looked like it should have cost between $40-$50 max.

I ordered flowers for my Mother-in-Law's birthday. I ordered them a full week before delivery was promised. On the day of delivery, I got an email saying they could not deliver but would deliver on the next business day (Monday). On Monday, I received another email and a call saying that they could not find a florist in the area who could do it. I had to tell them to cancel not less than 9 times and was held on hold for 10 minutes to talk to a manager before they would cancel the order and refund my money. The customer service was dogmatic about me picking something else when these particular flowers had special meaning. They refused to just cancel the order and I ended up on the phone with them for over 30 minutes just to cancel the order. DO NOT USE THEM. If you need a national floral delivery company, try 1-800-FLOWERS. They are not perfect but do a better job. Will NEVER use Just Flowers again.

I purchased an arrangement online for the funeral of a dear friend's grandmother. The viewing was the next day and the funeral the day after that. The flowers that arrived looked nothing like the picture at their site. They had to replace one flower with a substitution which I was informed of, but the arrangement was NOTHING like promised. When I complained their solution was to have the first florist pick up their arrangement and have another florist bring a replacement. Problem was they were picking up the first during the funeral and the replacement would not be at the funeral. Now they wanted to know should we send it elsewhere. Really?!?

I make an overseas flowers plant order for my daughter's 21st birthday as a surprise gift. However it never gets deliver on her birthday on a Monday. I then live chat with their customer service on Monday night and were told that it is assigned to a local florist and will check with them the delivery status. Obvious I don't get any response throughout Tuesday and checked with my daughter that she didn't received anything. I then call the customer service but get the same answers. So I decided to write to customer service a complaint letter. Throughout Wednesday at least 6 emails back and forth until 1:30 pm, I got informed that local florist didn't process the order because the flower plant is not available. After all, my daughter receive a replacement flower plant at around 5 pm on Wed - a 2-day delay - and it is not a surprise gift!!

I was online yesterday looking for a florist I could call up to have a delivery made to my sister who lives five hours away. I came across JustFlowers.com and looked around the site and decided I would order from them. They seemed to have decent prices and advertised for same day delivery, which is what I was looking for. My sister had a horrible weekend and I wanted something that would brighten up her day. I called up the number and to my surprise spoke with a rep fairly quickly. She confirmed what I was looking for and took down my information. She reassured me that the delivery would arrive that day, and then went on to ask if I wanted to upgrade to the deluxe package and express delivery. Because my sister had such a horrible weekend I wanted her to receive it as soon as possible so I agreed to do the upgrade and express delivery. At no point in time did the rep confirm price with me but I figured I could see online how much I was paying for the arrangement and it couldn't be much more than that. After a few minutes I was able to get a confirmation number and was once again reassured that she would get the flowers within four hours.

I received a confirmation email from the website. After that someone called me, said that the payment process isn't completed!! And she called to take the credit card information to check!!! I gave her the information because I did some search about this website so I trusted her. Now I'm afraid because it's the first time someone called me and take the credit information.

Started to order online, rep called me when tel# requested from me. Placed order, rec'd conf email with lots of hidden charges NOT disclosed by rep. Called back within hr. to cancel. Rep says won't do it. Called PayPal, disputed order. Scammers sent PayPal letter saying they would credit me $100, all lies. PayPal bought into it. Now, I have EVERY conversation from scammers. Recorded them ALL. Called them 6/27/2014. "Manager" said will send confirmation email for $100 credit. Never got it; recorded that call too. Lies. They can NOT be trusted. Wished I could have read the reviews first. Just because they have a good rating with BBB just means they rode everyone down by sending them a form letter. All propaganda. No full disclosure upon selling via phone contact. This is wire fraud.

I had ordered a arrangement for my mom's wake and upgraded to their premium (I was told it would makes quite a statement). THE ONLY STATEMENT it made was cheap!! I also ordered a banner that came with my mom's name misspelled (after a verbal and written confirmation of the spelling). The flowers were to be Brimming with citrus-colored roses, lilies, and daisies. Instead we got pink and light red colored flowers. I paid $235.95 for something that I feel was not even worth $25.00. It should have been 3 feet wide and 3 feet tall. It was only 1 foot by 1 foot. See attached photos. They offered me a $20 credit (what a joke). Do NOT ORDER from this company.

I ordered flowers 3 days ago from the items guaranteed for same day delivery. I received an email stating it was not delivered but would be delivered the next day. I made numerous contact yesterday via emails & phone but was only told order was being "processed" and was promised a return phone call. Phone call never came, item not delivered and charges not refunded.

The flowers that were sent on Saturday, 6/14, were very, very disappointing or just plain unsatisfactory! They were the equivalent to 2 week old Shop Rite bouquets placed in a vase meant for 1 bouquet. There was no sign of a 'florist' creating a bouquet! At least 1/3 the flowers were dead on Sunday, 6/15, when I saw them. I will certainly never use your 'florist' again. Unfortunately, I did not take a picture.

Ordered flowers for our mom's caretaker for her birthday - over $100 order. Order NEVER arrived. We were never notified! How embarrassing is that? I didn't know for almost a week! When I called they said well "our local florist had computer problem so they didn't get the order". UNBELIEVABLE that have no check system to ensure the local florist didn't deliver? Got near zero help with representatives and Vene the manager did nothing. "Oh we'll refund your charge." Really that's all? How about making delivery for free with an apology note? How about calling the recipient to apologize? Said they would but didn't. Nope nothing. THIS COMPANY STINKS!! Oh yeah and anyone who thinks the BBB has any credibility forget it - They told me well got your money back so case closed. The BBB is a for profit business not really out there to help.

I ordered flowers online because they conveniently have their name pop up on obituaries with the funeral details, etc. so it seemed easy. Ordered flowers on Friday and paid extra for expedited delivery on Saturday. My friend called me to tell me they were not delivered on Saturday so I called Just Flowers and they told me the service was not planned until Tuesday so they made the decision to deliver on Monday without telling me. I had to ask for my expedited delivery fee back. My friend called me again on Tuesday and advised me the flowers did arrive for the service. Of course I was very sad and embarrassed. The flowers were delivered at 2pm on the day of the service and the service was at 11am. The funeral home took them to the home at 3:30.

I ordered flowers for a friend on 16 May for her birthday. I paid for expedited service to make sure they were delivered on time. Supposed to be within 4 hours. As it got later, I called and at first she tried to tell me they were delivered then she said they would be delivered at 1pm. As you can guess they never came. I called again and was told they were on their way. I finally said if they were not here by 3 pm just cancel. They said they could not do that. They also told me the reason they were late was because of all the changes to the order. What changes? I did not make any. Today they again tried to tell me the flowers were delivered. Still waiting on a phone call to see who signed for them. Of course they have never been delivered. Each person I spoke with told me a different story. No one has told me the truth yet. Worst experience ever. Would NOT recommend to anyone.

Mother's day flowers ordered - to be delivered the Friday BEFORE Sunday, Mother's Day. Received a telephone call from co on Friday asking to verify the delivery address, which I did. I assumed the flowers were delivered as scheduled. Received an email stating they could not deliver on Fri as promised, but would deliver the flowers on Saturday. OK - no problem, still before Mother's Day. Monday, I checked with my mother who advised me she did not receive anything. Tuesday, no flowers. I had to call the company, Tuesday and Wed before a real person was able to answer the phone due to "high volume". They apologized and credited my account. REALLY? My poor mother felt unloved and forgotten by her children all because I relied on a supposed reputable company to do one thing - deliver some flowers BEFORE the rush of Mother's Day. I couldn't even call her Mother's Day (I was traveling) but I felt she would be OK when she received the flowers. When I apologized to her, she asked me to simply get a refund. The surprise was gone as well as Mother's Day.

Ordered 3 flower baskets on a Monday to be delivered to my work Friday, for my customers to enjoy before I walk them to the Cemetery Saturday, to be placed on my loved ones graves afternoon when we close the office. No flowers Friday. No flowers Saturday. What a crappy Memorial Weekend for my family! Company could have warned me that they didn't have a local florist long before it was too late!

DO NOT USE THIS COMPANY!!!! What a scam!!!! I ordered flowers to be delivered to my mom, to be delivered to her on her birthday allowing a two day leeway. I called my mother the evening of her birthday and asked if she had received her flower and to my surprise, she had not. I did not receive any sort of contact from Just Flowers saying why the order was not delivered. When I called, I spoke to someone who was unable to help me and told me that she would escalate this to her manager but her manager would not be available until after the weekend. I did get a call from Just Flowers the next day and when I asked for the order to be cancelled, they offered me a $10.00 credit and a letter of apology. What is a letter of apology and a $10.00 credit going to do??? How embarrassing for myself and Just Flowers. After several attempts to redeem my business, they finally gave me a refund and cancelled the order.

I'm from Hawaii and wanted to send my mother flowers for the "first time." I've called the representative to ensure that they delivered to this particular zip code. Once I received confirmation that they do, I've placed my order online. Prospective delivery date was for Saturday, 10May14. Saturday came and went, no flowers. Mother's Day came and went, no flowers. Finally Monday came around, my mother texted me saying no flowers have been delivered and I've talked to a representative informing me that they are trying to get in contact with the florist, but no answer and offered me a $5.00 credit and re-direct my order to another florist and delivery will be made Tuesday/Wednesday the latest.

Shame on me for being twice burnt by this useless company. First time I ordered flowers for my dear friend's 50th birthday. She never got them! No call. Had the run around with the so-called 'manager' for days! Finally got a refund. They sent me a coupon for the next time. Well, silly me for believing they would be any better the second time around. Same thing! No flowers!!! 'Managers' useless - no help!! DON'T USE THIS COMPANY!!! If you do, don't say you weren't warned.

I ordered funeral arrangements for my loved one passing and the flowers my family received appeared stale/old, the arrangement was nothing like the picture from the web site! I spoke with four people from the company and was offered 7 dollars credit! I will never order from this despicable unsympathetic company again as well as informing everyone I know to never order as well! Horrible experience! Shameful! Not only grieving but having to look at the horrid flowers!

This is the first time I tried this company. I have never been so angry over such terrible customer service. I ordered a bouquet of flowers for my mom to be delivered on Saturday May 10th, before Mother's Day. I spoke with my mom on Mother's Day and she never received flowers and said she walked outside to check by the front and side door and was home all day Saturday. I felt terrible, called Just Flowers who confirmed they were delivered and said they would follow up with the florist on Monday. Two different representatives from Just Flowers called my mom on Sunday Morning (Mother's Day) to confirm as well that she did not receive the flowers, which honestly made it worse. Not only I called her to check in and 1 representative from Just Flowers, but then a second representative from Just Flowers called her. Monday I called Just Flowers to find out they still couldn't get in touch with the Florist. I asked for the Florist name and said I'd be happy to call directly but they would not give me the Florist name.

DO NOT Order from JustFlowers. They lie to you and deliver the wrong flowers and try to keep your money. I waited the 1-3 business days for a credit and was told on the 5th business day, no refund. Reporting them to BBB and disputing through bank.

I ordered flowers in plenty of time to get to my mother-in-law on Saturday, the day before Mother's Day. As of Tuesday they still weren't there. Justflowers.com blamed the florist. The customer service rep I talked to barely spoke pronounceable English and I had to tell her over and over that I wanted to speak to her supervisor. She kept putting me on hold and then coming back to me to try again. After an HOUR of this, I got a supervisor who promised me that she would contact the local florist first thing in the morning and would call me immediately. I did not hear back from her and ended up calling the corporate office in California where I talked to the General Manager. I got a full refund and promised him I would blow up the internet and social networking with bad reviews. The flowers I ordered from 1-800-flowers this morning got to her this afternoon. I will be using them from now on.

I ordered flowers for Mothers Day, to be delivered on Sunday, 05/11/14. I received a confirmation and thought that everything was ok. I opened my email 3 days later, and the flowers had still not been delivered. Not only that, but I received a separate email stating that they weren't even going to deliver the arrangement that I ordered. So I'm out the price of the arrangement and delivery, and didn't get a single thing that I paid for: They didn't deliver the arrangement that I ordered, (and received a confirmation for) and if they delivered anything at all, it was three days past Mother's Day. This is downright thievery. I called their customer service and was told that they refused to refund my money. I had provided two (2) phone numbers that I could be reached at, and they put the blame on me by saying that I didn't open my emails on time. I keep good phone records, and no attempt was made to contact me at the numbers I provided.

I am so........upset I order flower for my mom for Mother's Day from JUSTFLOWERS and when my Mom did not get her flowers until 3pm 05/12/14 after Mother's Day. She received her arrangement. It was the most embarrassing thing I have ever seen when talking to her over Skype. I contacted Florist Image flowers and gifts in Elma, WA that did the arrangement. I spoke with the owner, and she told me that what was what she was told to arrange, it was to be one sided with flower of green, pink, white with filler. The flowers the florist used were not even close to what was shown on web page (Purity bouquet #3141-4163-1101-234) photo of the arrangement that my mom received by florist attached, with the arrangement that she should had receive (at lest similar) and I asked that she pick them up, we don't want them.

I ordered some flowers for my dad's sweetheart who passed away. I order these arrangement on Friday to be delivered on Sunday which was Mother's Day. First my credit card was not taken so I used another one. Was told and promised my flowers would be there for the funeral on Monday. I got a call about 5 pm, the funeral was at noon. They couldn't deliver my flowers since it was mother's day, and the volume was high. No florist within 30 miles could do it but they would send them to the daughter's house. I'm so angry with this company and now they can't find the daughter's house!!!! I got 7.00 refund on a 100.00 arrangement and they still haven't been delivered. I will not use this company again this is not good. Get it to together. I'm also reporting them to the BBB as I type. Very ANGRY!

I ordered flowers for my Mother-In-Law for Mother's Day on May 4. I called before I placed the order online because Teleflora told me they could not deliver to her area. I was assured that Just Flowers could deliver so I asked for delivery on Saturday, May 10. The day came and went and no delivery. I called Sunday and got a recording that they were not taking calls due to high volume for Mother's day. I got on live chat, spent 50 minutes with an agent who supposedly called and confirmed the flowers should be delivered Sunday. No flowers. I called Monday morning and asked for a Manager and the person asked me why I wanted a Manager.

My 7.5 yr old ordered me flowers, via dad, for Mother's Day. The flowers never arrived. His dad and I send inquiry e-mails with no response. Today I called and let them know what happened and to refund dad's money. They asked who I was and I told them I am the upset mother who didn't receive her flowers from her son!!! They put me on hold, called the florist, came back to the line and told me they would refund the money and didn't offer an explanation. I had to ask what happened and I was told the florist was busy. I let them know that the florist should not accept more orders than it can fulfill, especially on Mother's Day! They didn't even offer to deliver the flowers at no charge or at a discount (another company did this for me when my flowers weren't delivered for my b-day). At least my son's dad got his money back!!

Please for your sake never order from this company. Horrible customer service. Flowers were supposed to be delivered on Mother's day as a guarantee, but were never delivered on the date requested. Called company several times with refusal to refund money and denial of any responsibility. The website is misleading and is a fraud. They have a 1-800 number, but you will not only be on hold but disconnected. Website is misleading with rating of stars as 4.5, but when talking to previous customers, most of them are either irate or refuse to ever order from them again. Current florist now refuses to work with them.

I ordered flowers Saturday. Went with a flower arrangement that cost 87.00 because I didn't want to change the flowers being small. Well when they did arrived the flowers did not look anything like the picture, and only one flower which was already wilted. OMG! I was embarrassed, I called the company this morning only to be on hold for over 15 minutes. Then when it looked like I was going to talk to a representative, a recording came on for my order number. However, the voicemail said it was full and click, never got to leave my number or name. I will never use this company again!!

Just Flowers are thieves. I placed an order for flowers that were never delivered. And of course they had already taken my money. They are blaming the local florist shop but I spoke with the owner and she said they never received the order from Just Flowers! Now I am battling to get a refund but Just Flowers aren't answering their phones and won't return my emails. DO NOT USE this company!

I was not home Mother's Day morning. I came in late afternoon and had a phone message (9:30 a.m.) that flowers had been delivered and were placed in front of my garage. I live in Reno. It was hot. The flowers were dead by 3:30 when I went out to get them. I called the delivery service and they offered to deliver a new bouquet. I asked how much my son had paid for this bouquet and was told $60.00. I said it was unacceptable and I wanted his money refunded. The "bouquet" is a few stems of small carnations, 2 stems of chrysanthemums, 2 stems of some kind of small wild rose shoved in a vase with fern. Horrible looking with cheap flowers. They then offered me a replacement with a special designer bouquet and we agreed they would deliver yellow tulips. Nothing ever arrived.

I paid 55.69 for flowers to be delivered to my sick mother. They were to be delivered Friday May 10 but they were not. No calls, no nothing. Called today, was promised delivery but still nothing was offered - the dollar discount though.... for flower delivery that was already three days late. Had to scream and tell them no way in hell was I taking a discount... This was first and last time I ever use an online flower company.

Obviously, flowers not delivered for Mother's Day. I had to call to find out where they were. They didn't even have the courtesy to call and tell me they wouldn't be delivered until the next day. But they did offer me $10 off the order, what a joke. Ten dollars off the order to deliver after Mother's Day. They say they are refunding me, we'll see. I will NEVER order from this company again.

Please anyone who is thinking of using this company, listen to me, DO NOT, I REPEAT, DO NOT USE THEM!! I placed an order on Friday night with a representative by the name of Phoebe. She assured me the flowers I ordered to be sent to my son and his wife to congratulate them on my newest granddaughter would arrive on Friday. Friday came and went, no flowers! I spoke to another company representative on Friday evening, Mina. She assured me there had been a problem with the florist and they would be delivered on Saturday. She also told me someone from Just Flowers would call me in a minute or two to explain what had happened. I waited over 35 minutes and no one called.

Just Flowers is not a florist and are in California. They ship orders all over the place selling them cheap and then giving the florist too little money for the item they have sold you. Be smart with your money and take the time to find a local florist and contact them via phone and work with them to get what you want when you want. Florists hate Just Flowers for what damage they have done to this industry. Did I say Just Flowers is not a florist?

Well I have to say flowers were nothing like the into the light arrangement I ordered. The vase was so different and also flowers were different. The only thing that was the same were the three roses. Flowers were not fresh. They look sad. There was not a card included and banner I requested was ugly. I wished they would have been nice cause this person meant a lot to our family. I didn't take a picture because I didn't want to do that in front of family.

Ordered prom flowers for my daughter on a Sunday to be delivered on Fri. They were not delivered. Called several times Fri and was told had to call back Sat. Called back Saturday and was informed that the flowers I had ordered could not be made and they would try to find someone to make them. My daughter had prom activities all day Saturday and didn't have flowers for the activities. Thanks for nothing.

Beware! I ordered this Pretty pink Azalea Deluxe for a young girl's memorial service. It was just terrible. Looked nothing like the picture. The flowers were brown and wilted and the pot it was in was a bright green with a white bow. Nothing matched. Looked like it should have gone to a circus, not a memorial service. There were all these beautiful flowers and then sat this poor pitiful plant that I wanted her mother to plant in this young girl's honor. I paid extra for a deluxe size and this was only 8 inches tall. $95.00 for this? Then when I called to complain they offered me a $20.00 refund. That is all they would do for me. PLEASE DO NOT BUY FROM THEM. I declined the refund. I just won't do business with them again and hope you do not also. They are a ripoff.

My cousin had ordered flowers to be delivered on my birthday. They were never delivered. Just Flowers could only be bothered to contact me once the order had been canceled five days later. When I called their customer service department they refused to transfer me to a manager and I was then hung up on. Once I was finally 45 minutes later to speak to a manager, they refused to do anything to rectify the matter. I would not recommend Just Flowers to anyone. If I could give them a "no star" rating, I would.

I would NEVER order from JUSTFLOWERS ever again. I tried them for the first time to deliver flowers to my aunt's funeral and the delivery was made to a different place than I requested. The flowers were refused because the church (not the funeral home where they were supposed to go) would not accept them until the service at 5:30 pm on Sunday (ordered them delivered on Friday to funeral home). WELL, the florist tried the delivery twice and never understood that the church would not take them until the service which, IMAGINE THIS, was after the florist was CLOSED. Justflowers refused to refund my money and insisted on delivering the flowers after the funeral on MONDAY to the the family. I ordered them delivered on FRIDAY to the FUNERAL HOME NOT THE CHURCH AND NOT AFTER THE FUNERAL ON MONDAY. STAY AWAY FROM JUSTFLOWERS.COM.

I ordered flowers today for Secretaries' day. First, I never received an email that confirmed my order. I specifically wanted the flowers to be delivered express (before 1 pm) and I paid extra for that service. It never happened. The secretary left before her flowers. I tried to cancel my order and they would not have it. I was on hold for over 30 minutes, talked to a manager on a very bad line to be finally disconnected (her end). I was asked by email to call (again!) about my order! I tried to get them to deliver them to my secretary's home address. Not happening. Now, they want to send the flowers tomorrow to her home address (instead of the office) and I wonder who I am dealing? When are the flowers coming? What arrangement? What purpose? Secretary Day was today! They even advertised for that special even on my email and yet they don't care about deadlines! And what happened to the 7-dollar discount? I am absolutely disgruntled. I will never use this service again. "Secretaries Day is Today. $7 off on Flowers." What a joke!!

I called JustFlowers.com and found a floral I wanted to send but it was too expensive. The rep continued to offer more discounts on the arrangement and I persisted in saying no thanks. Finally, she said that a one-time discount and free shipping would be offered to get me as a new customer. I said OK. The floral I selected was a nice-sized arrangement of roses, and other flowers. What arrived was a cheesy reddish purple vase and no more than 7 flowers. There was no card attached. My aunt didn't know it even came from a florist it was so small - she thought someone just brought a couple flowers into her room and stuck them in an old vase. I didn't know about it until two weeks later since no one knew they came from me. I had a nurse take a picture but JustFlowers refused to replace the arrangement and wouldn't tell me who the local florist is so I could follow up. They are a total scam. Do NOT ever use them!

Placed an order for a plant for Easter for my 95 year old mother on Friday, April 18, 2014. I told the girl that I only wanted to spend $40.00 including delivery charges. She found me a plant for $34.99 and I said that will work, however, when I got the email the charges were: 34.99 plant, 2.49 handling, 19.98 for shipping or service for a total of $57.46! I called and they said normally shipping is 12.99 so they adjusted the 6.99 and now my bill is $50.47 still over the $40.00 I specified but I agreed to it. However, as of Monday, April 21, 2014 at 5:07pm my mother still has not gotten her plant and it was to be delivered on Sat. the 19th.

I wanted to send Easter flowers to my daughter who was away from family for Easter. Her grandmother had recently passed and Easter holds such wonderful memories for her with her Nana. I went online and clicked on Just Flowers. I found an Easter arrangement that had white lilies (her favorite flower) and roses (her Nana's favorite flowers). I paid $101.97 for an arrangement in a vase to be delivered to the theater where she was in rehearsal from 2:00pm till 11:00pm every day. They were to be delivered on Thursday 04/17/14. They were finally delivered on Sunday 04/20/14 after so many phone calls between both my daughter and the company and me and the company.

I had ordered flowers for my mother for Mother's Day, 4 days before. They said they would be delivered on Mother's Day. My mom never received the flowers and got a phone call three days later from the company with regards to delivering the flowers to her. Prior to that I had called the company, was put on hold and asked to call customer service. Once I contacted customer service it was the same voice of a lady I placed the order with and requested that I contact customer service.......can you say shady. I asked for a refund with no success. I confronted the lady about the company even being legitimate. Heads up to everyone.......do not order from this company they are scam artists!! They take your money and don't deliver on time, if at all. The website seemed very convincing. I am puzzled as to why this company is still in business.

I am too emotional to even tell my story, but my motivation is to help others avoid this company completely. They completely took advantage of me during a time of grief of a dear friend's young daughter. I ordered a round stand-up crown floral arrangement expecting it to be bright and vivid as pictured on the website. I could understand that certain flowers or arrangements can be altered based on the florists’ availability, but to not have a floral arrangement delivered AT ALL?

Ordered flowers on April 6th at 530 am for my father-in-law that was in the hospital after emergency surgery. On the evening of Monday, April 7th, I happen to ask my mother-in-law how the planter looked. She asked me, "What planter?" I then called Just Flowers and asked where the flowers where. They told me that the local florist couldn't deliver them that day but they would be delivered on Monday. I was okay with that. Monday came and went with no email or phone call from my mother-in-law. So Tuesday, April 8th, I called Just Flowers again at 915 am and again asked about the delivery. They told me again that they would call the local florist and call me back in 15 minutes. (Never heard back) At 3:30 I called again, and this time they told me they didn't know what was going on and they placed me on hold when I told them I wanted my money back.

I ordered a half dozen roses from them. It was supposed to come with greenery and Misty Blue. The local florist told Justflowers they had no Misty Blue and substituted it for Baby's Breath. Justflowers never informed me of the change so I could decide if I still wanted to proceed with the order. When the flowers arrived, there was no greenery either. The local florist told me that is because by the time Justflowers took their cut and delivery charges were deducted, there was not enough left over for greenery. I complained to Justflowers and sent them a picture. They offered me a coupon on a future purchase knowing full well I will never order from them again. Don't order from any online florist. They gouge and the item you receive will not resemble the picture. Find a florist you can trust and tell them exactly what you want.

I ordered two bouquets of flowers for my sisters' birthdays. One was delivered on time, as advertised, and she was very happy with it. Unfortunately, the other bouquet was NOT delivered - the local florist wouldn't leave it at her apartment and said that it was "too far" to re-direct to her office. When she finally went to PICK THEM UP (after I paid for rush delivery), the flowers were not fresh, nor were they what I had ordered.

I ordered flowers for my daughter on Sat. morning 4-5-2014 with the guarantee for a 6:00 delivery the same day. I was billed $13 plus dollars for a delivery fee. At 4:25, I received a call from them which I called back immediately and the service rep who answered the phone said she could not tell me what the call was about I had to speak with a mgr.

I ordered flowers from Just Flowers. The picture showed a basket of pink roses, carnations on a stand. I paid $109.00. When I went to the funeral home, I was really disappointed. A basket with lilies and daisies. And not on a stand. I contacted them and they offered me $10.00 credit and then they offered me $20.00 credit. I got about 20 phones calls from them. The last one said it was roses and mums. I told her I was not stupid I know roses, mums, lilies and daisies. As far as I am concerned, it is a scam. You don't get anything like the picture and not the flowers and not on a stand. I would never order from them again, so I wanted to let other people know what they did to me. To me, that is a really big price for lilies and daisies in a basket.

This company is indeed the worst!!! Here are some of the reasons why you should not deal with this company:

I ordered birthday flowers for February 24, 2014 delivery from this web site for my sister in Mount Dora, Florida. I typically go directly to a local florist, but, as my sister had just moved to this new community, I took a chance on "Just Flowers" and spent $84.00 on a bouquet and delivery charges. It was a total waste of time and money, as the flowers were late arriving and turned brown on day 2. I did not find out that the flowers were a disaster for a week later. And, I felt too busy to track down "Just Flowers" to lodge a complaint till March 27th. When I explained the circumstances to a representative, I was initially offered $5.00 in compensation and then I got passed to the manager who offered a $10 credit to my credit card. I asked that the bouquet be replaced, but the company refused to do so as I was deemed to have waited too long to complain about the poor quality of the flowers. I am writing this review so that others will not fall victim to a company that sells poor merchandise and does not stand behind their products. Never again will I use "Just Flowers".

My dear friend lost her father last month. Upon hearing of his passing, I arranged to send her a bouquet of flowers through JustFlowers.com. Big mistake. The promo code I used was initially not accepted. They did fix that, but when I talked to my friend about three weeks later, I realized she never got the flowers (though I had been billed for them). So on Mar. 13, I called Just Flowers and inquired about my friend's order. At first they said they had been delivered, but they had no confirmation to prove this. On Friday, Mar. 14, I get a call and an email from them saying she'll receive the flowers on Sat. Mar 15. No flowers came.

I was very disappointed to hear from dear friends of mine that upon receipt of the Valentines chocolates and flowers I sent using justflowers.com that they were forced to toss them in the trash because the products were all made from China and were inedible. A company such as Just Flowers should realize that the food regulation in China is not up to par, to say the least, and that they should not be distributing their goods to their customers.

I wish that I had read the complaints against this company before I placed my order. I placed an order on Monday, March 10, my friend is still waiting to get her arrangement today on March 12. I really getting upset with such terrible service. If or when my friend gets her arrangement, I'm going to place a complaint with the BBB. I may not get my money back, but I too agree, Do not use this company. You can't really understand the customer service reps. Looks like $80.00 is down the drain, can't say enough, wish I had read what you all had to say first. Never had terrible ordering flowers from online companies before.

They promised a certain kind of flower arrangement. Said if you had to substitute flowers or anything, you would call me. They never did call. Had they called me I would have cancelled my order! I paid for a certain type of arrangement and they substituted it with the cheapest flowers possible without contacting me first as we discussed!! It didn't even resemble the picture on their web site! People think they are getting roses in the arrangement and they get 1 WOW!!! They are ripping people off!! And their fees at the end are ridiculous, specially when you don't get what you paid for.. Very pissed, will never order from them again. Tried to talk to a manager, she refused to give me my money back or even discount me for all the problems and was rude to me when they were in the wrong.. Never again!

I ordered flowers from JustFlowers on February 26th for same day delivery. When I went to place order, a note came up that said I was beyond the cut-off time for same day, but my flowers would go out first thing the next day. I ordered anyway. The "flowers" arrived the next day at 5pm. For $70.73, my daughter-in-law received dark greenery with one bloom of a day lily, three flower pods, and one sprig of some time of stem flower with multiple tiny blooms. I called to complain and they said they would give me a $5 credit for next order. I called PayPal, and hopefully, I will receive a full refund via Paypal, as they are giving the company until March 10th to refund my money.

Very disappointed! Ordered a flower arrangement for my grandfather's funeral. The arrangement never made it to the funeral home. Called the 1 800 number 3 times to get updates on the order & each time was told the arrangement would be there by 2. It never made it. Called them the following day and was told the flowers were never sent out. I was told I could still have the flowers delivered instead of getting a refund. Finally got a hold of a manager and was given a refund after he tried to get me to keep the flowers. Would never use them again, let me down on a special day. Very unhappy... Zero stars!!!!

I live in Canada and like so many others who have posted comments, had an extremely negative experience with an order I placed with JustFlowers.com following the death of one of my good friends' mothers. I live in Ontario and my friend in Hinton, Alberta. Immediately upon hearing of the death, I went online to look for a flower delivery service able to quickly deliver a bouquet to express my condolences. JustFlowers.com is an easy to use site promising next day delivery and showing a wide variety of lovely arrangements so I picked one and completed the online order which included the postal code for the delivery address.

I ordered flowers online for a funeral viewing the night before the viewing. The next morning I received a phone call from Justflowers verifying my name. The next call was to ask me if I would substitute carnations for the roses, I said no and this was at 1 pm. And at this time I reiterated I wanted the flowers at the funeral for the 4 pm viewing then another call came at 5 pm and please note the viewing began at 4 stating my order would be delivered the next day as the local florist was unable to process the order.

Seriously, just read all the other reviews. I didn't think it was possible to be this horrible and still be in business, but there they are, still in business. Worst online experience I've ever had by far. This place should be shut down. I'm not exaggerating just for effect. How they can consistently screw up so badly is beyond me. I unfortunately looked at the reviews too late, ironically while I was on hold for the third round of half hour hold sessions just to be transferred to another person asking, "How may I help you today?", after explaining my situation for the tenth time. Yes, you can help me, just give me something sharp to stick in my eye to alleviate the pain associated with dealing with the never ending parade of morons they tag team you with. ZERO STARS, STAY AWAY!!!!!!!! FOR YOUR OWN SANITY.

This company took my Valentine's Day flower order saying same day delivery then they didn't and the next day they sent me email canceling my order and saying they will return my money with 1-4 business days. After three days, they send email again saying my order has been updated and they are going to deliver the flowers which I replied I don't want but they didn't care and gave me $10 discount on my next purchase.

This company is located outside USA and is not a florist. They have created a company that collects orders and tries to find a 'professional florist' to fill it for no money. If you are stupid enough to use them instead of your local florist, then you get what you paid for!

My husband spent almost $200 on what was supposed to be a beautiful bouquet of red roses and white lilies for Valentine's Day and what was delivered after VD was a half dead, crumpled, smashed bouquet of flowers from local florist Espositos Florist of Las Vegas. I called the florist directly when with a day the roses turned black and were facing the ground and their response was that roses don't like Las Vegas... Did I really expect them not to be dead? Within 3 days of delivery all of the roses were dead and the white lilies turned brown with the stamen and petals dropped all over my kitchen.

My wife was out of town and sick and in pain, so I wanted to order flowers for her. The Just Flowers website said that the flowers I wanted to order were still available for same day delivery. At the time of order, I got a message that said it was possible that the flowers might not be able to be delivered that day but every effort would be made to deliver them. I later got an email that said they couldn't be delivered that day but they would be delivered the next. On an immediate note, my debit card was charged almost immediately. The next day, the flowers weren't delivered. I called Just Flowers and asked if I could get a status on the order. I was told that flower delivery could take until 6pm. I informed the lady that it was 6:30. She said she would call the flower vendor and call me back in a few minutes.

I ordered Valentine Flowers for my wife and the flowers never arrived. I tried to call justFlowers.com and they kept putting me on hold and said they called the florist and the flowers were delivered. This is the worst flower service on earth! Warning!!! Do not use WWW.justflowers.com.

I ordered flowers online for same day delivery, as advertised. I was never prompted to enter my email address and as I was trying to check out, I went to add a balloon to my order. Then hit add and my order was suddenly confirmed. I never saw the total and never received an email confirmation AND the flowers were never sent. I tried calling numerous times and left messages, and didn't receive a phone call back. I finally got a hold of someone four days later, to which they responded that the flowers were being processed that day and they couldn't refund my money.

Ordered roses for Valentines Day on December 9th, two full months early, flowers were never delivered and was given huge runaround to get refund. Had to contact credit card company to insure refund.

They offer a product and service and did not deliver. The consequences are first deceptive practices not only waste time, money, the disappointment of when you have an intention to give the joy of a gift creates issues specially on important occasions which is the purpose of sending a gift from any company to another party in any means. Charged my Credit Card of a broken service commitment. Thus creating the cat and mouse chase to try to contact unsuccessfully by receiving automated responses. I have wasted hours of my life in an attempt to call and contact a busy line, a broken chat service that guides you to an automated "failed" e mail program. So far three days have passed after my order and no contact from the company that is a real logical response not coming from a computer. This company shall not have the Better Business Bureau logo and fake reviews on their site to misguide a potential customer either. I hope this doesn't happen to more victims.

This happened in Canada. My boyfriend called Just Flowers in Canada and ordered me a bouquet of roses and lilies for Valentine's Day. He ordered extra roses and paid them $172.00 including tax. When the bouquet was delivered, it had no hint of Valentine's Day -- had 5 red roses, 4 white lilies, and some filler flowers (little yellow daisies, etc.). I was very disappointed because it looked like something you might send your grandmother on Mother's Day or to someone in mourning. I took the bouquet back to the flower shop that delivered them the next day and complained that the bouquet was not worth $170.00.

Ordered funeral flowers for my sister's funeral and never received.. Spent 240.00 dollars and what an embarrassment to my family and father.. The company never sent an email to say not able to deliver and then lied and told me delivery was completed. This is stealing and bad business. Unfortunately this was on Valentine's Day eve, but company just had to say can not take any new orders. Would have had more respect for them. Plan to report to better business company... They cut me off in the complaint dept...

I am a local florist and have taken orders for Just Flowers. On several occasions Just Flowers has called requesting flowers that we do not have and had to call their customer back to assure that the flowers we have will work in the arrangement they are ordering. This is fine but realize that when you are ordering online, what you see in the picture cannot be guaranteed because we did not create those arrangements and have usually never seen them before getting the order. We do have a way to view the order online, but on a busy day such as Valentine's Day we may not be able to get to a computer.

This company outsources everything and has the worst customer service I have ever experienced. I ordered flowers for my wife for Valentine's Day. The day came and went with no flowers. When I tried calling customer service I was put on hold for 20 minutes all to have an automated voice mail ask that I leave a message. When I tried using their website, they "make" you use one of their pre-selected questions. The only nondelivery option they make available in regards to undelivered orders is "Flowers not delivered, please reschedule."

Worst experience ever, with ANY on-line transaction. Tried for hours, literally, to reach their customer service in vain. They just put you on hold indefinitely and it automatically hangs up after about 20mins. Same when you send e-mail or use the site's customer service chat line. WHY IS THIS COMPANY STILL IN BUSINESS? My girlfriend has breast cancer for which she is getting chemotherapy and radiation therapy in Florida, away from me due to convenience and family support. She was so disappointed. Never again. Having reviewed some of the >400 complaints on this site, I ask again: WHY IS THIS COMPANY STILL IN BUSINESS?

I used a service, Just Flowers, to order flowers for my Mom on the 12th of February. I chose to use them because they would offer same day service. That was Wednesday morning. When they were not delivered on Wednesday I followed up 5 times, by email, their website, and finally by phone. I was told that the flowers would be delivered by yesterday evening at 6:00, which they were not. This is a warning to everyone out there who may want to order flowers, if you choose to use Just Flowers, you are taking a serious risk as they have no accountability by their local vendor partners. Their service people eventually get tired of dealing with you and keep hanging up on you.

Very shady, dishonest business practices. Very difficult to cancel order, even when they get it wrong. Went online to order flowers for family in Alaska. Know a shop near their home--a family owned business that is very good. But, this shop's online name links you not to their own site, but goes to Just Flowers. I asked the woman at Just Flowers several times why this was, and if she represented the shop I wanted. She assured me that they were the same business. I ordered overpriced flowers, while fending off the saleswoman, trying to sell more stuff to me the whole time.

Very disrespectful staff including "corporate" managers. Was the most inappropriate, disrespectful, disgusting behavior done by a company. Called about a delivery issue, they returned back just saying it was delivered but when asked about a signature or proof they just talked in circles. After asking for a manager the service personnel just kept asking about information. I had to ask 5 times for a manager even raising my voice to be put on hold for 20 minutes. My daughter who had overheard everything decided to call because I had by that time lost my temper. Daughter called and gave the situation. Gwen the service personnel then said they would have to call back to say if they were delivered. My daughter asked to speak with a manager rather than going through the same thing a third time.

I placed an order for Sympathy flowers on 1/26/14. These were to be sent to a wake that I could not attend on 01/28/14. The weather was bad and I could not drive that far. I felt comfort knowing that the flowers would be there. Then Just Flowers contacted me the day after the wake to tell me they could not deliver my order on time. Then they asked if I wanted them sent to my cousin's home. I told them no. I was very upset and I want to cancel the order. THEY STILL HAVE NOT CANCELED MY ORDER. Now they are asking me to use the flowers for another event. I told them absolutely not. I would NEVER use their service again. The past 2 days they have been saying they cannot credit my order until I speak to a manager. I said fine. Each time they have done this, I have been on hold for over 30 minutes. VERY POOR SERVICE. Just Flowers, just sucks!!!!

I ordered flowers from this site for a friend who has cancer. The arrangement was listed at $89.00, but I paid $118.00 including tax, delivery charges, etc. I put a message to the florist saying that I would be viewing the flowers and to please do a great job. The flowers were left on her porch. I saw the flowers one day after they were delivered, and was really disappointed. The rubrum ("stargazer") lilies, which normally last a long time, were already curling and turning brown. Even the unopened buds were brown on the dips, and the water in the vase looked dirty.

No stars!! Worst customer service ever!! Total rip off and false advertisement! I work for a well known Boston hospital. When my nurse manager's mother passed away there was a group of us who put our money together and ordered what we thought was a beautiful arrangement through JustFlowers.com. When we arrived at the wake, we were shocked to find our "beautiful arrangement" was actually a hideous plastic plant!!!!! It was HIDEOUS!!!! Such an embarrassment for our dept. We were ashamed, embarrassed and upset! We contacted Jason (General manager) who was rude, and indignant that we were wrong and he was right! He actually wanted to call the deceased's family to confirm which arrangement was received. This company is the worst scam. Horrible management. Awful customer care! Do not do business with this company.

We placed an order for a specific sympathy arrangement on December 18 for delivery to the home of my son's fiancee. Her mother had just passed away after a long battle with cancer. We specifically chose the arrangement because it advertised a natural wood basket with a pretty ivy swirl around the handle which we felt was an appropriate arrangement for this somber occasion. What was delivered was not what we ordered. It resembled something more appropriate for a sweet sixteen birthday party.

Ordered flower from just flowers for a funeral. Flowers that were delivered were not what I ordered. My comments regarding substitution were recorded online. Contacted by customer service and was told the best they could do to rectify situation, was a $5 credit toward future order. Customer Rep was rude, telling me I should have contacted them the day of the wake or funeral. My order cost $132...I believe this company should be investigated due to large number of complaints in this regard. Thanks.

My son ordered flowers for my birthday. He called to follow-up and was told they would be delivered on the day of my birthday. Spending this kind of money was tough for him. To date, the flowers have NOT arrived nor do I want them. I have contacted the company by phone and e-mail requesting a refund to my son's credit card. No one wants to talk to either of us by phone and the e-mails have not been answered. Since he was told the flowers would be delivered on my birthday and were not, this could be fraud.

Please do not use Just Flowers at any cost. I had a nightmare with my order and the most poor customer service I have ever received from a company. I made one online order for two bunches of the same flowers to be sent to the same delivery address (one for my aunt and one for my cousins). Quite simple really. Not so... One bunch of flowers was not delivered - as it turns out there was a system issue and the local provider did not receive this order. One bunch of flowers was delivered but in exceptionally poor quality and had to be returned to the shop to be replaced.

My 89 year old mom ordered flowers to surprise me and they were horrible, spray painted roses and blue tinted carnations came from a terrible florist Forever Blooming florist in Georgetown Delaware who dropped them off on my front door in January. No box wrap or notification. When I called the florist they were rude and when I called Just Flowers they offered 15 dollar credit? Called American Express who took care of it. Worst flower arrangement I ever saw. Looked nothing like the picture online.

My husband is away in the U.K. and decided to surprise me with flowers on my birthday. We have just gotten married and this being our first birthday married he really wanted it to be special. I work in a busy hair salon so it would have been wonderful to have flowers come in for everyone to see.. only they never came. I had been at work since 8am that morning and I kept getting check ins from my husband. In hindsight he was hoping my delivery would come. At about 4:30 I was really disappointed but figured with the holidays just passed and money being tight I wasn't going to get flowers this year. I have gotten flowers every year since we met.

My sister called these idiots, thinking they were the local florist - in a town that she does not live - and after giving her card info, was told that the total was nearly double what the arrangement was supposed to cost. She had to return to her desk and asked me to call and cancel the order. I did...they told me I needed to verify the billing address...then told me that they needed to speak to the card holder to cancel the order...I read countless text messages to them, even called the local florist (who had gotten the order).

I ordered my mom flowers for her birthday over 2 weeks ago with a pretty penny. Her birthday was yesterday and last night I got an email saying they couldn't deliver them because of the location?? She works at a school. WTF. I'm so damn angry and embarrassed. They screwed me and it’s too damn late to order somewhere else. I will never work with them again. Wow how embarrassing and a huge let down. They aren't cheap either. I trusted them and got screwed. Should have went with a different company - my bad.

I ordered an arrangement from the website for my boss' mother's funeral from our office. There were no problems with delivery but when one of the girls came back from the first visitation, she had a picture of the arrangement and all the pink roses in the arrangement (the main focal point) were brown and dried around the edges. The flowers also did not resemble the picture of the arrangement that I ordered. I called Just Flowers and also sent them the picture. I asked for them to try to rectify the problem before the second visitation that evening. They did not.

My husband called yesterday (01-09-14) to have flowers delivered to my stepdaughter at the hospital she was at, the same night. They guaranteed delivery by 6:00 p.m. Guess what? No flowers when we showed up at 8:40 p.m. As soon as we left, we called them. My husband asked for a refund since she is leaving tomorrow. No point in it now, right? They flat out refused to refund and said we had to contact the floral shop. Easy enough, right? Wrong again. These ** refused to give us the number of the floral shop. Hmm, wonder why? I bet I know why. They probably never placed the order! After much arguing, I told my husband to hang up. I immediately called our bank to dispute the charges and had to tell the whole story to the worker at Key Bank. They are sending out paperwork for my husband to fill out. I will not let this go. We will get our money.

I wanted yellow roses for my wife 36 for 36 years. For Thursday. Got there Wednesday and got 36 reds. My wife does not like red! That's 2 years ago. And still burns me up when they send me e-mails. Check their small print, they don't have to send what you order!!!!!

On 12.31.13 I found myself needing flowers on 1.1.14. I checked FTD and ProFlowers. Neither could deliver until 1.2.14. Just Flowers guaranteed delivery by 6pm on the 1st however, so I ordered. At 2pm on the 1st, I get an email stating they are sorry, but they cannot deliver until the next available day. They do not say when that is. I reply to the email by calling and emailing to demand resolution, advising that their fee covers flowers and timely delivery. I am told by the Just Flowers "that's too bad, but it's a holiday." The rep also advises that the guarantee is meaningless and has no recourse because "things happen."

I ordered a tropical funeral spray on 12/31/13 (Mon.) to be delivered to a funeral home on Wed. 1/1/14. They did not arrive. So I call Just Flowers and said there was a disclaimer stating that if they could not be delivered on the day requested, they would be delivered on the day of the funeral which was 1/2/14 before the service. I called the funeral home and they did not receive the tropical spray that I ordered. Then they tried to say that they delivered to the church, but that was not true because none of the flowers were displayed. We went to the cemetery and our order was not there. I had to call the widow to double check to see if our card that should have been on the spray, was in her stack of cards. Nothing. I am going to try to get my money back.

Ordered flowers for a funeral four days ago. I called to make sure they could be delivered the same day I ordered, they said yes. They didn't deliver that day and said they would get it there the next day. Two days later, they still weren't there. When I called, they lied to me and said the flower shops wouldn't deliver to the town I specified. That is a lie because the local flower shop they said they represented was in the town! I had to tell the manager to cancel the order at least ten times before they finally did. I then called the local flower shop and they told me Just Flowers had just contacted them THAT very day and that they aren't affiliated with Just Flowers because they are an absolutely horrible company. These people lie and say they are affiliated with local flower shops but they ARE NOT! Never ever use them! They scam you and your flowers will NOT be delivered on time, if ever!

This is not enough space here to explain the whole story but, I just read one that is almost exactly the same. We placed the order on December 23rd, to be delivered on the 24th. The order and details were confirmed to us via email. No delivery on the 24th or the 26th, but we did get a call on the afternoon of the 27th from Safeway saying that they had just received the order from Just Flowers. At that point we had no choice but to allow them to do an arrangement and ship it to our mother as it was a Christmas gift that was already late.

I ordered flowers from JustFlowers.com on December 23/13 to be delivered to my sister in Hospice in Kelowna lBC and they were supposed to be delivered on Dec. 24/13. They called me yesterday (Dec. 27) to say that they won't be delivered until Dec. 30/13. I explained that my sister is dying in hospice and don't know if she will still be alive by Monday. Now after much frustration trying to cancel my order I am waiting for some "manager" to call me. I will never order anything from this company again. After much discussion with a representative she said they would take $10 off my order but that isn't good enough.

Negative stars would be most descriptive for this company. I have never had such poor customer service. Called 12/24/13 to see if it was still possible to order flowers for delivery 12/24/13. Just Flowers said yes, otherwise I would not have ordered them. Flowers were not delivered on Christmas eve as ordered for. Received an email on Thursday 12/26/13 that they were delayed. Called Friday 12/27/13 and customer service said that they would be delivered today. Flowers have yet to be delivered at 7:30 pm at night. Tried to Live Chat with a service person and the chat was terminated tonight. Finally reached customer service by phone and was told that my credit card was already charged and they would offer me $5 compensation. When I declined, they would cancel this order but hold the charges for later use. When I declined again, they would refund the charges against my credit card and were so sorry. Told the lady with customer service that she should find a job with a company that more reflected positive customer service.

An order was placed with Just Flowers early on the day of December 17th, 2013, for a assortment of flowers advertised with an item # using their same day delivery service also advertised. December 18th evening, they still have not delivered what I paid for and trying to justify their actions telling me they have attempted to make delivery. My daughter was unable to enjoy her flowers with all the unprofessionalism which took place and created by the delivery service provider in her quiet and reputable working environment. Today December 19th, 2013, Just Flowers is still trying to convince me that they have fulfilled their obligations and not in a position to refund me for not delivering what was ordered and paid for in the timeline advertised. Poor customer service, unprofessionalism and a waste of time and money is quite obvious with a feeling left of just being "Ripped-off".

My Mrs. ordered birthday flowers online using my MasterCard with specific instructions that the flowers must be delivered to recipient in St Clairsville Ohio between 0900hrs and 1300hrs Saturday Dec 14, 2013 Ohio Time and recipient must be contacted first before delivering the flowers (we provided two telephone numbers to Just Flowers in case the recipient is outside their residence). We contacted our friend 1900hrs Ohio time to greet her and ask if she received the flowers from Just Flowers. No... she has not received any yet.. So we contacted Just Flowers and they say they will come back to us as soon as they find out why the flowers were not delivered. Their excuse was... they use the local florist in St.Clairsville, Ohio to deliver the flowers and they say that the flowers were not available from the local florist. That is why they were not delivered. The bad thing is... the cost for this online transaction which is AUD120.71 was already taken from my MasterCard.

I placed an order from Justflowers.com, they stated my flowers would be delivered on a certain day. Without them arriving as scheduled I called customer service. They apologized and said they would arrive today. Again they lied. I called, they said it would be this evening after the office was closed so I called back after being disconnected. The new rep now said let me check on that order and now they say tomorrow. They are very unprofessional and when I wanted to cancel my order they said they couldn't but they could give me $5 off my next order. When I said that I was no longer going to use their service she said she could send me a $10 coupon. They did nothing to try and make me a satisfied customer. I would never recommend this site to order flowers unless you want to be lied to. Nothing was outcome, I was too upset and they just kept saying they would send me a coupon. Worst way to spend my money. My advice stay away from this site.

I ordered flowers for a funeral set to be delivered Dec 5 for the Dec 6 funeral. They were never delivered. I just spent 1 hour 24 minutes on the phone with "Mina", "Iris" and "Murial" (when asked for an ID # or some other way to identify them they all said "I am the only so & so that works here.") Iris said she called the funeral home and that a person named "Shckets" told her that they were not delivered because the funeral service was still "pending." For 1 hour 24 minutes the manager "Tasha" was on the phone and she was the only person who could issue a refund. Will get my money back if it's the last thing I do, but not tonight. I've wasted an hour and a half being ** with, will wait to contact corporate in the morning. NEVER AGAIN. EVER.

Ordering flowers for my girlfriend, who lives in Texas from Just Flowers, is probably the worst mistake I've made with an online Flower service. I picked, what looked to be a lovely bouquet of flowers, which should have been delivered on 6th Dec, 2013. I called the intended recipient to find out if she had received anything from me, and her response was no. Please keep in mind, I wanted the flowers to be a nice surprise for her on her "birthday.

I ordered an arrangement for a funeral for a close friend from FTD/JustFlowers and made the mistake of thinking that JF would fill the order as it was advertised. What was ordered (full, tall) and what was received (small!) were two totally different items. Customer service repeatedly asked me to tell them 'how many flowers were in the arrangement'. Mind you, I was at a funeral and did not count. However, I did discretely take a photo of the arrangement. I sent that pic to JF to prove my point. They still did not address my issue, other than offering a $15 credit, which I refused. Instead, I disputed the charge through my credit card and will next go to the Attorney General and file a complaint there as well as with the Better Business Bureau.

This company is a scam. I ordered flowers and processed the purchase online. With this order, I requested expedited delivery. I contacted the would-be recipient after the order should have been delivered and found out that it had not been. I then contacted the company and they informed me that the bouquet would be delivered in the standard time frame. They agreed to refund the expedited fees. The next day, the bouquet had still not been delivered. I called again to check on the status of the order, and they requested additional money in order to process the order. I cancelled the order and decided to go through a different company at this point. I'm still waiting for the refund. Unreliable and fraudulent company with poor, slow customer service. Avoid at all costs.

I live on the West Coast and ordered flowers for East Coast delivery on my mom's birthday, online, including delivery fee, service fee and taxes. It was for next day delivery. About 1pm my time, (4pm East Coast time) Just Flowers called and said they made a mistake and would have to charge an additional $12.00. I said "cancel the order." They said the order was not cancellable. I then asked to speak to a manager. The "manager" said that they made a mistake, there is an extra $12.00 charge and the order was not cancellable. I told her to cancel the order.

My husband ordered flowers for our anniversary on the 19th. Paid extra to have them delivered before 1 pm. Never arrived. Local florist called at 245 and I had left for the day. They had the wrong home phone number. They were supposed to deliver the flowers to me this am. Still haven't arrived. I called customer service at Just Flowers. Extremely rude along with the supervisor who was probably even ruder. I wanted the flowers cancelled. The moment is gone. They really messed up and have the audacity to treat my husband and myself so disrespectful on the phone and then on top of that refusing to comp the whole thing and still make good on the flowers!! They handle themselves so poorly! Never ever use them ever!

I ordered a "premium" potted plant basket for a funeral, paying top dollar for the "upgraded" size arrangement for which Just Flowers charged my credit card over a hundred dollars. When I arrived at the visitation and looked for our "premium, upgraded" order, I saw NO sign of it. Having not received any delivery confirmation, the funeral home helped get me on the phone with Just Flowers but they said they had no record of the delivery, either. As I prepared to leave the visitation, I apologized to the family of the decedent for the undelivered arrangement and they said "oh, no, we got that little basket from you." They pointed out a tiny, unremarkable arrangement that could not have contained more than $20 of potted plants, and I was appalled and embarrassed! Upon speaking with Just Flowers, they offered me a "coupon for a future order" and a $5 credit!?! I declined both and I will NEVER order from this outfit again. (The fact that Just Flowers claims to have a positive rating on Better Business Bureau raises SERIOUS concerns about THAT entity's credibility!?!)

I ordered flowers online this past Friday AM to be delivered for the wake of a loved one at 10 am the next day, Saturday. I received a follow-up phone call less than one hour after placing my online order to confirm this $169 heart wreath (of which total cost was $200!) would be delivered on time. I was told the flowers would be delivered that afternoon. So they would be there well in advance of the wake.

Ordered from Just Flowers and had problems from the moment flowers were delivered. The flowers were for my in-laws' 50th anniversary/vow renewal ceremony. We thought it would be nice to order a small bouquet and boutineer. What we ordered from their site and what was delivered were totally different. I could have gone to our local grocery store and bought the "bouquet" they delivered. The arrangement looked ridiculous and came wrapped in cellophane. The flowers they included were not anything close to what their website showed. Called the company right away to try to get another bouquet delivered, but as it was already 4pm Saturday (delivery was promised by noon Saturday), I did not expect a resolution and we needed the flowers for Sunday am. We were told they could come "pick up" our flowers but could not get us another delivery in time.

Do yourself a favor, google a local florist in the town where you wish to send flowers and call them directly. You will not only save yourself money, you will get a far better product. Just Flowers do not sell flowers, they are an order gatherer. All they do is take the order and then send it on to an actual florist who fills the order. They make their money by having you order through them, taking their cut and passing what is left on to the local florist who then has to fulfill unrealistic promises that Just Flowers has made to you, their customer.

I called a local florist who is obviously a franchise or similar for JustFlowers.com. I asked what flower arrangement they could recommend for my wife`s 50th Birthday. I said I wanted something special as it was a special birthday and would like to recommend something and delivered the following day. The person I spoke to said, "We do a lovely display of flowers in a lovely basket, its' one of our best sellers. You could have two 'Happy 50th Birthday' balloons tied one at each end and we can also add a 'teddy bear' as well if you wanted it." I said, "That all sounds very nice. Can you give me a price for the flowers, balloons and the bear?" The price was quoted as $59.99 for the flowers and balloons and $34.99 for the teddy bear.

I ordered a funeral bouquet for $89.99. I was billed $119. When I called to ask about the $30 surcharge, I was told $6-something was to take the order over the phone; another $6-something was the processing fee; $10-something was delivery fee; and $4 was express delivery fee (which I did not ask for). Can you believe they charge 30% more - without mentioning it when the order was placed - for bogus stuff like answering the phone & taking an order?

I was told the order would cost $15 more than what was stated when I placed the order due to the local florist's requirements or charges. I called to complain and they said I could not cancel the order because it had already been sent to the local florist & they were already working on it. They offered me $10 off and said that was the best they could do. Complete scam to get more money. Buyer beware!

I ordered an arrangement for a funeral and I unfortunately did not do my research on the company before hand. When I called I told the representative that I wanted to spend 50$. She offered me an arrangement for 49.99$. I agreed with this one. She then asked if I wanted to upgrade. I said, “No, I can't afford any more.” She then went on to tell me about the fees. So I asked, “What is my total?” She said, "Your bouquet is 69.99$." I agreed and gave her my card.

Sadly, I have now found and read my experience presented in various versions over and over. I cannot fix my situation now but hope to warn others! I ordered flowers for an out-of-town funeral on a Sat. (using Just Flowers' search engine to confirm they could make a Sunday delivery for Morgantown, W.Va.). The calling hours were Sunday. I received an email Sunday afternoon (after calling hours had already been going on) saying the arrangement would not be delivered on Sunday. I called the 'Customer Service' number on the website (this is a MISNOMER... THERE IS NO CUSTOMER ACTUAL SERVICE!). I was told that for an unknown reason, all local florists in Morgantown had closed on Sunday this particular week! Not to worry, they would deliver first thing in the morning before the funeral.

I ordered a premium arrangement from Just Flowers and what was sent was not even close to what I paid for. The arrangement was pathetic and very small. When I called to complain and get a credit for the arrangement that I paid 179.00 for they advised they would only give me a 35.00 credit. Do not use this company. There was a link on the funeral home website for Just Flowers so I assumed they were a reputable company. I was wrong and have contacted the funeral home to consider removing their link from their site. I had ordered the flowers for my boss of 11 years and was completely embarrassed by the arrangement that was sent. Please don't use this company. I wasn't surprised at all of the bad reviews.

Unbelievable, I have been on the phone for 30 minutes on my third call in to flowers.com to find out why my order never arrived. Never ever use this company. They are so disorganized. They have no control over the local vendors. Do not believe a word they say. Trying to get my money back huge hassle!!!!

I placed an order that I specified needed to be delivered today. I was told that would not be a problem & they would go out today. These were intended for my best friend & her family whose father died & they were having memorial today. I even called back to be sure they would be delivered today. I was told they would. I just called & was told they were not able to fulfill my order so it is being sent tomorrow. They didn't even give me the courtesy to notify me so I would be able to try another florist. So now, these flowers that I paid a small fortune in shipping fees for same day delivery are arriving after the fact. Not only that, I was told they could not cancel my order and give me a refund. How is that legal? I asked to speak with a manager and they said there were none available or on duty at 7pm at night. I also do not see that they offer Sunday deliveries so my order won't arrive until Monday. I'm disgusted & embarrassed that my order didn't arrive on time & feel the fact that they will not cancel my order & give me a refund has to be illegal. I feel helpless and don't know what to do. So I'm out $85 and it's too late for me to get replacement flowers in time.

JustFlowers delivered my order 3 days late and only offered a $7 credit. They had no answers for me as to why, blamed it on a local florist. Do not use! You will be very disappointed!