Hayneedle Reviews

I advise people to not ever buy from this company. It's worth it to spend a little more for good customer service and prompt delivery. They told us a delivery date that was not accurate. They've had our money for weeks yet we have no furniture.

We needed an outdoor furniture and got it from Hayneedle. The online ordering experience was fine but I had to call back a couple of times to ask about the delivery, like who is shipping and who's actually driving the truck to deliver it to our house. It wasn't super clear. In hindsight, I could've paid a little less but I don't feel like I was ripped off either. The poor driver that brought our stuff was by himself. It took him forever to get those boxes situated on stage so that he could clean them off the truck. The boxes were huge and it needed two men. I felt so bad for him that day but he was so nice.

I warn you enough to stay away from this company. After a "glitch" in their software charged my account 3 times ($4800 in total), they said they couldn't remove the charges and I had to go to my credit card company to do so. They then promised their "white glove service" as a means of apologizing for the problem. What "white glove" means is that the delivery company shows up, puts the furniture where you want it, unboxes it, and leaves. They don't assemble at all. Essentially, you pay $129 so that they put it in the room you want and haul away the trash. Not worth $129. Do not use this company unless you like hassles and overcharges.

I was walking my dog and saw somebody had an egg chair on their porch and I thought it would be perfect for me. But I wanted white so I did some research. My neighbor helped me with it and we went through several places that sold it and Hayneedle was by far the best deal all the way around. The cost was right within my pocket range and it's the perfect size for me. The chair has a cushion in it and it hangs on a basic cane with nice heavy chains. I've had it about three weeks ago and I love it. It came in good shape, packed well and everything was great. It was a very pleasant experience.

I’ve ordered from Hayneedle just once. It’s a small black computer desk and I have it in my son’s room. It fits great in there. It’s solid and doesn’t look like it’s made out of cheap materials. It was a good price and a good quality product. Delivery was free and it’s pretty quick. My experience was great, no problems at all. Hayneedle is simple and easy to deal with.

My first purchase from Hayneedle.com was in April 2017. We bought some outdoor chairs, and with the exception of the poor finish they were acceptable for the price paid. Then we made a subsequent purchase of 4 Douglas Fir Adirondack chairs. Big Mistake, they are JUNK quality. They split when assembling, they are flimsy, and pitiful. Even though they were only $70 each, they should not be sold at any price. Hayneedle.com makes it pretty difficult to find a place to complain on their site, but after two complaints asking for at least a gift certificate or some sort of credit to mitigate this horrible purchase, they have NEVER responded. Most of their products are cleverly displayed cheap Chinese low-end quality it seems. I would like some sort of consideration. We donated the chairs to Habitat for Humanity just to get rid of them.

I placed an order for a hammock for my husband's first Father's Day. I paid the extra shipping to ensure that it would be here in time. I bought this online as I have a 4 month old and knew that I could not carry it myself along with a baby. It was supposed to arrive today. After I placed the order I immediately found out that the base was backordered. Why wasn't I made aware of this when purchasing? I figured at least I would have the hammock but on the day that I was due to receive it I just got a shipping confirmation with a shipping date of Tuesday... after Father's Day.

I was shopping online and doing a search for jewelry boxes and the one from Hayneedle caught my eye. It's exactly what I was looking for. I clicked on it and then I did some research and asked around about Hayneedle. I got a lot of good feedback and that’s how I ended up purchasing a contemporary jewelry armoire from them. The cost was excellent for the quality. It's a really nice product. The color is exactly what it showed online and it suits my needs. I really love the way it is. Hayneedle's whole process was really great and smooth. I would recommend them to anyone.

I paid $150.00 for what could have been a nice way to hide the litter box. The doors are not trimmed properly and the right door has a noticeable opening at the bottom and is hard to open and close. I wrote them a letter and received no response.

I bought two rocking chairs. Ordering online through Hayneedle was easy and I chose them over another retailer for the price. Hayneedle shipped the order really quickly, and everything was fine.

They printed shipping label 2 weeks ago and after multiple phone calls and promises of item being shipped the tracking number is still invalid. And I paid extra for fast shipping. We needed this for a graduation party that was on June 8th, It's now the 14th and still no idea when we will receive it. I'm starting to think they marked it shipped so that they could charge my card which was done on June 2nd. At this rate summer will be over when the patio furniture arrives. I will never buy from Hayneedle again. I should not have to call 10-15 times to find out where the items I paid for are. Deceitful on shipping practices.

I got a Boomer & George log cabin dog house and some stainless bowls from Hayneedle a couple of months ago. The online ordering experience was good and the product has good quality and was cheaper than most of what we've found.

This issue has been satisfactorily resolved. I was treated with respect and immediate responses during all negotiations and I have a renewed confidence in the company once I was able to communicate with Kari.

I bought a pergola with a retractable canopy from Hayneedle a few weeks ago. It was my first time dealing with them and ordering was real smooth and everything that I expected. They have a really nice website, and I liked that it is very user-friendly. I felt confident and secure in purchasing something from them and that they would be reliable. I received the product in a timely and the product has a reasonable price. I've been searching for a long time and I thought that was the best and lowest price. I'd recommend them to anyone.

I liked Hayneedle's price for a bench so I purchased it for my garden. Navigating their website was easy. And I'm not techie person, so for me to say it's easy, then it must be super easy. The bench I received was easy to put together. It's well made and looks good on my garden. Also, I ordered an umbrella but the one I received was the wrong color. I shipped it back which was super easy too.

I love my experience with Hayneedle. We ordered a mirror from them and it was cheaper than I expected. So, that was good. It was shipped well and I love the product. I also liked that they send follow-up emails with other products because I like their selection. It was very helpful.

I ordered a Queen-sized headboard. It required some minor assembly. The problem started when we realized one of the holes in one of the legs was drilled in the wrong spot. It was about 1/2 an inch off. I called Hayneedle and spoke with Denis. Denis was very nice, but did not follow through. He was supposed to get back to me, but never did. I called back a week later and was told by a woman that I had to package the whole headboard back up and send it back via FedEx! They refused to even have FedEx come and get it. They told me it was my problem. They tried to blame it on the manufacturer. But when I contacted the manufacturer, they told me that was not their practice. So someone is lying to me. At best, Hayneedle has terrible customer service. At worst, they are also liars. I will never order from them again.

Hayneedle's products are interesting. I've had several follow-up marketing emails and I've enjoyed looking at their stuff. A couple of months ago, I purchased Adirondack chairs from them. It was an excellent experience, though one of the chairs came in broken. I tried to glue it back together but it wouldn't work, so I'm sending it back and I'm going through trying to get a replacement. But the quality is better than I expected and I am very satisfied.

I originally typed in gaming chair through Google and Hayneedle popped up. I watched over some pictures and saw the chair that I liked. It was the nicest looking chair that I've seen so I decided to buy it. Ordering online was smooth and wasn't hard. As for the chair, it has a great quality and it looked nice. It's a very comfortable chair and I take a nap in it. I also love playing the game in it.

Very disappointed with this company. BEFORE I placed my order I contacted customer service to find out how to get the low price guarantee since I had seen the product I was purchasing at a lower price on several websites. The sales representative explained that I should place the order, screenshot the lower price item on the website, and reference my order number. All of which I did.

I got a hammock and a stand as a Mother's Day gift, and searched around for the size, price, and things that I wanted with it. The ordering was easy and it got here in time for Mother's Day which was great. However, I'm not really impressed with the quality, and I've been thinking about calling back and exchanging it because I've already had a couple of the ropes on it come loose. I expect something to happen over time, but not in the first 30 days I've had it.

Hayneedle was the cheapest, they had excellent customer service and ordering from them was easy and simple. We bought a canopy from them and it came a lot sooner than I thought it would and I was very happy about that. Also, the quality is good. I was very satisfied.

I like the Hayneedle website. It was very clear on the delivery options. We purchased an item and the gentlemen that brought it up from Phoenix were very good and personable. I was a little nervous when they brought it and it bumped. It didn't fall off the dolly and it wasn't their fault. They said not to worry and to call Hayneedle directly when I have an issue after I unwrap it, but there was no damage. The quality of the sides would be a little higher than they are, but in general, we're very happy with the product. We've already been using it. Overall, Hayneedle was a very good experience.

I bought 2 chairs from Hayneedle.com for a total of 400 (with free shipping) and the website assigned a tax of $54. My tax rate is already probably one of the highest in the country at 8.75%, but 54 is off the chart - (13%).

I bought a pretty Island Bay hammock that has quilted straps. Very pretty until you lay in it then the straps separate and your bottom hangs out with one strap or none supporting you. They offered a 25% discount which is nothing or return and refund. But I don't have a hammock box to send it back nor do I have access to find one as our lake house is remote. Guess I'm stuck with it or I'll have to get a pad to put in it to get straps together. Very disappointed.

I bought a coat rack that I use as a towel rack from Hayneedle about five years ago. And I recently ordered another one in a different color to be used in a guest bedroom for towels. I like them completely. I also ordered a baker's rack which is kind of a sideboard for kitchen. And I was disappointed with the quality even though it was on sale and discounted considerably. I didn’t do a review online that would be posted with the product, but I got an email asking me to take a survey. So, I took the opportunity on the survey to say that I was disappointed in that particular item and that I didn’t feel it was returnable because you had to practically destroy the packaging to get it unpacked. And I described in detail what I was disappointed in.

I bought two lounge chairs from Hayneedle two months ago because they looked nice and the price was good. They were a nice balance of price and features and it was better than the alternatives. Ordering from the online has been excellent, and their site was easy to navigate.

Ordering online was easy, smooth, and straightforward. I purchased an outdoor recliner from Hayneedle and I have it for three weeks now. I got the quality I paid for and I’m happy with that.

5/26/17- Ordered Gift Certificates with a Gift Card of $200. Customer service told me I had to buy 3 worth $195.00 and I should have it within 24 hours. Called back on 5/30 and order was cancelled. No one knew why nor was I notified. Customer service told me that they would run it again on 5/30/17, received a call again on 5/30/17 and was given another order number and was assured all was good. Checked status again today and order again was cancelled. Again, no one notified me. Called again and there was no explanation. First and last time doing business with Hayneedle. Terrible experience. I was given 2 order numbers and nothing happened. In the meantime my funds are being withheld.

I placed an order a week ago and received a confirmation of my order. A week later when I hadn't received a shipping confirmation, I went on the site and found the item had been cancelled! I never cancelled it. I called and they said it was out of stock - if that was true why did they accept the order? I even talked to a supervisor and they were useless. I will never look at their site again!

I ordered a queen bed, nightstand, and chest from Hayneedle. First, the shipping companies couldn't locate the item so it caused a delivery delay. I had to call the primary shipper and local shipper on three-way to hunt it down, then they blamed each other. Second, several of the boxes arrived severely damaged especially the bed headboard box and the actual headboard box had slight damage. I was willing to overlook that as it was an unseen part of the headboard. Unfortunately, third, during assembly, the footboard rail screws are on the wrong place. It's not possible to just make your own holes due to the connection pieces.

I was looking for something that looked like Hayneedle's Pagoda Wood Arbor and there were multiple selections I could have gone with but in hindsight, I went with the cost. There were ones that were $200 and $300 and I got the $125 version. It's an outside arbor and I was a little surprised about how fragile it is especially its center parts. It's like balsa wood, which is not something for outside. When I first got it, I didn't realize it was broken until I had it about 90% put together and got to the part that was broken. The box was damaged, so obviously it was damaged in transit. I could have returned it and got my money back but when you're 90% done with the project, you just want to get it done. I had to fix it myself and I wasn't happy about that.

I was looking for an outdoor rocking chair online and I happen to put it in and it went to Hayneedle's site. Overall, my purchasing experience was fine. I just put in my credit card information and a little bit of other information. We like our rocking chair a lot and it is worth the value.

Since my initial, and significant difficulties, Hayneedle has put forth a considerable, and fully adequate effort to correct the problem. I was very surprised at the amount of effort they were willing to invest, once the issues I was having became known to their Escalations department. Thought this is my only interaction with Hayneedle, based on their efforts to make the situation right, I believe my experience to be rare. They exceeded my expectations when responding to this issue, and it was resolved to my satisfaction. I would absolutely do business with them again based on their resolution and conduct.

I was looking for a kitchen set so I bought a Hayneedle pub table almost three weeks ago. The shipping process took a little over a week. The picture showed the pub table with the four chairs because I needed a table set. So, it came up with a picture with four chairs. But then, when I looked at the fine print, the chairs are not included and I didn't know it. The quality was good though. I just had to return it because it didn't have the chairs with it.

Hayneedle shipped the item right to our house. We did the express shipping but I didn't think it would come in two days. It arrived a lot sooner than I thought it would arrive. Also, the instructions were perfect. I took it outside, put it together and we're enjoying it. I'd order some more stuff from them.

Hayneedle is easy to deal with but you have to read all the description first. I purchased a Waterford Jewelry Armoire. I have it for a month now and it had a lot of drawers. However, it's not holding as much. It's smaller than I thought it was going to be. I bought it to replace one but now, I'm having to use both of them. I liked the price and the fact that it was cherry. The online experience was very good and the quality of the product is average. It was very easy to order online and the product came very quick, a lot quicker than it said online it was going to come.

The product is very nice and packaged very well. It was shipped very quickly. My experience with Hayneedle was great and I'm very pleased with them.

The only product that I have from Hayneedle is a Belham Living Hampton TV stand. The price and quality are good. I would recommend them!

I bought chairs from Hayneedle two months ago. The price is very good and the quality is fine. Also, looking for the products I was looking for was fine too.

I had a young girl helping me do my yard and she found Hayneedle online and it was very easy to navigate. I had never dealt with Hayneedle before and they sent the wrong color of something, and they couldn't have been nicer about just taking it back and getting me the right ones. They got here very fast and I liked that product. They were great. I got two great, big trellises for outside and then I got a picnic table umbrella. They were marked down maybe because it's the beginning of the season. Their price was terrific and the quality is excellent. Often, when you call, people are either not knowledgeable enough or not friendly. However, the lady I talked to at Hayneedle was professional, delightful, helpful and very nice. She straightened out my mess. Very congenial, I would definitely shop there again.

About a month ago, we purchased some Island Bay Wicker Hanging Egg Loveseats from Hayneedle. It hangs from its own stand that you put together. Ordering it online was easy and shipping took about a week. I assembled it and the instructions were fine. There were not very many pieces and it was very easy to construct. I hope it had cost a lot less money, but we like it a lot and we're very happy with it. Overall, Hayneedle was good and we got what we wanted.

UPDATE: Hayneedle got back to me and fully refunded my cost for the returned couch. Gotta say I was not expecting that and am quite pleased now. The experience still leaves me gun shy for future purchases, but it at least opens the door a bit. Thanks to the folks at their customer service department.

We saw what we liked so we bought the conversation fire pit, loveseat, chairs and coffee table from Hayneedle. I was surprised that I got them right after I ordered. It was very quick. The cost was a little high but not too bad. It was a good experience and I would purchase from Hayneedle again.

Hayneedle's website was quick, easy and prompt. The "It's all Good" firepit had palm trees on it, which was cool and unique, so we decided to buy it. The one thing I was surprised about was that when I saw it online, it looked like it was the cherry color but it said natural rust, and it didn't fib. The website said that it was natural rust, and that's exactly what it was. It was different but the website was truthful, and I still love it. I have also looked at other fire pits that were less gauged and I thought ours was priced accordingly. Moreover, the screen and spark arrestor are made a little better. We have some friends who have a firepit and theirs are definitely made cheaper than ours. Our firepit is just what I wanted and I love it.

This was the first time that I've ordered from Hayneedle. We checked all over our bum cushions and they were about eight years old and getting beat up so we threw them away and bought all new ones. Ordering them online was very good, very easy and very nice. It went well. We've tried them out and looked at them. They looked excellent for the money. I've got a good experience with them. I'd recommend them to anybody.

Hayneedle reached out. Got the directions and hardware to me at a big expense to them. Assembled it this weekend. It is very pretty and sturdy.

I wanted to update my original review to share what I have since learned about Hayneedle. My original concern was about the seemingly lack of concern by the company to address issues with shipping and return policies. Every company can make mistakes and have staff who need training about their policies. A good company will address issues that come up to prevent them from reoccurring. My original review was about my concern that Hayneedle was not addressing these issues, thus others could suffer a similar fate as I did. I have since learned that Hayneedle does strive to correct problems areas that arise and will do their best to ensure customers will have a great experience. I now have complete confidence in ordering from them again. While no one can give a 100% guarantee that mistakes won't happen, I believe that with Hayneedle, you will find staff who will courteously and professionally try to resolve a problem and that is the type of company I want to do business with.

Recently, I bought some office furniture from Hayneedle and they're of good quality. They looked good and were in my price range. I got the items within a week and it was fast. There were a lot of parts but the instructions for their build were fair. My husband is really good at this stuff. Had he not been as good, he might have been a little more frustrated, but we figured it out and we got a couple of things that were the same type. Once we got one done, the second was easier. Overall, I'll use and order from Hayneedle again. I would recommend them too.

I've ordered a couple of times from Hayneedle as I saw items I liked. All have been patio furniture. Everything came within a couple of days. Overall, they were very prompt, had good price, and it worked out real good for me. I was satisfied.

I did a Google search and Hayneedle showed up and they had the table that I was looking for. I liked the way it looked. Everything was streamlined during the ordering process. I had a good experience on the phone. I was able to purchase a good-quality table plus the cost was right on point.

Hayneedle has resolved the problem. I worked with Kari from Hayneedle CS this time, and she worked wonders in #1 getting me the correct item shipped quickly and #2 making sure that my husband and I were satisfied with the resolution. I understand it was a manufacturer error and am hoping to order from Hayneedle in the future with great results. Thank you Kari and thank you Hayneedle!

I had a good deal buying my hammock from Hayneedle. Both the price and the initial quality are good. It's been two months since I bought it and if in two more months it disintegrates on me, that's going to change. But I'm enjoying the hammock now and I'd recommend Hayneedle.

My lamps from Hayneedle are absolutely perfect. I'm a senior on a low income and knew exactly what I wanted. I must have looked at a lot of lamps online and this is one of the first ones I saw that I liked. They came fast and they were as advertised. I'm really hard to please and I have a very distinct style of decorating. But they are very inexpensive lamps and I've told everyone how much I love them. I even sent the link to my sister-in-law in Virginia California because her daughter had been looking for some.

I ordered 2 items on Hayneedle.com; there was minor damage on one item and a problem with the other. Hayneedle does not make the items, so the big question is customer service. I could not rave more about the quick, courteous, and generous treatment I received from this company. They are trying to get a part for me from the manufacturer of one, and I was very pleased with the resolution offers for the other slightly damaged item. I will definitely use this company again.

I purchased a Metal Gazebo and the product arrived in a broken opened box and metal parts are broken. In addition after spending 10 hours putting the Gazebo up we now found out it leaks in 7 spots when it rains. I called Wayfair and asked them to come take it down as it takes 10 hours and put up another new one which will take another 10 hours and one that does not leak. They said no and offered me $60. Really. They can keep their lousy $60! Buyers BEWARE. This company is really bad and Amazon has never treated me this way!

We bought a stroller for our little baby that we're expecting next week. I Googled that stroller and Hayneedle was the only one that had it for $100 off as what everybody else is asking. Ordering online from them was good. I appreciate that they kept me informed as soon as I got the email confirmation, as soon as they sent the stroller out, and as soon as my card was processed. The stroller is perfect. My sister borrowed it and took it on a cruise and it was extremely helpful. I would use Hayneedle again for sure if I need anything else.

We love the guinea pig cage that we bought from Hayneedle. It's everything they had said it was on the description and the online ordering experience was smooth and great. The service was prompt and I would order from them again.

I ordered a coffee table in December from Hayneedle through Google. After waiting for about 10 days, I received an email saying thanking me for my return. I was shocked since I never received the table. I called and they said it was probably damaged in transit and automatically returned. I was told I will receive a full credit. Purchase price $251.00. Credit $231. 00. Tried to explain that they owe me $20. They say I should contact Google to get that back. I never heard of such a thing. Never had the table and lost $20.00???

You should REALLY redesign your CHECK-OUT Process. When I placed this order (4-11-2017 - $1200+), your check-out process stated that I would get a $35 reward for this purchase. It ALSO STATED that the reward would NOT post until it shipped. I received the item YESTERDAY (4-14-2017) and the Customer Service, Bethany (nice CS person), I just spoke with a few moments ago SAID. Because I paid with Paypal, and they charge 3%, and I did not pay direct to you with a credit or debit card that I don't get it.

We ordered what was supposed to be a skywalker 14×8 rectangular trampoline with enclosure for $247.52. We even called to Hayneedle customer service to verify the price and what all was included. We receive box one of two of the trampoline. So basically half of a trampoline. When we called Hayneedle to see where the second box was, we were told that there was actually a glitch in their system, and if we wanted the second box (which included the other half of the parts of our trampoline) we would have to pay an additional $195.00 to get it. For this price we could have ordered it from any other retailer. I mean seriously, who would order half of a trampoline?? Lesson learned Hayneedle if something sounds too good to be true, it usually is... and this company is nothing but a scam!!!

We have a little alcove in our hallway entryway off the garage. And I was looking for something to fill in there that my husband can put his shoes in so I ordered the Bermuda hall tree with storage bench about six weeks ago. I had no problem at all. It was delivered quickly with free shipping. It's quite a bit shorter than I expected it to be. I've had the dimensions in there. I didn't pay much attention to it, other than the width and the depth of it. In the picture, it looks pretty tall but it isn't any taller than I am. But I like the style and the price.

It was difficult for me to find a floating shelf and it took me an hour until I finally found them in Hayneedle. It had that dark color and it was a great price. That was what I needed. I didn’t install them very well so it took me a couple of times. But I love the product, they look great. They are holding up well. But I wish the mount system was a little bit better. The anchors that came with the screws were not good. You put a screw in it and it totally falls apart so Hayneedle might want to have those built somewhere else. I couldn’t use the anchors, which is why I am having a weight problem now. Other than that, it's a really quality product. They just need to work on those anchors.

I found the ordering process very frustrating. I placed an order for my business (cabin rentals). I ordered 4 headboards and six bedding sets. The first time I ordered, I received an email stating that there was a problem with my order and it was cancelled. When I verified, with my credit card company that there was not a problem with my credit card, I called in to place the order. The man that I spoke with entered the order again for me (this took about 30 minutes). Again, a couple of days later, I get an email stating that the order was cancelled. I called again, and this time, I spoke with a lady and I was told that Hayneedle does not deliver to trailer parks. I tried explaining that I did not live in a trailer park and that the delivery was going to my office.

This is my 2nd time on the phone with them, attempting to order ONE thing. Between the two calls I have spent nearly approximately an hour on the phone, but I am still on hold. The first time I attempted to order with a MasterCard generic gift card. They then informed me I could not order with that, that I had to buy a Hayneedle gift certificate. I purchased the Hayneedle gift certificate. I tried to place the order online, it did not accept the certificate number. I called, the rep said she never dealt with gift certificates. Then, she returns and tells me, "Okay, it's all set you just have to put in your credit card number." Why would I have to put in a credit card number IF I AM PAYING WITH A PAID GIFT CERTIFICATE? 35 min later, they now claim to be refunding my money. I will update in a few days as I await the refund to post.

I just Googled antique and a lot of choices and pictures came up. I ordered a couple of lanterns from Hayneedle last month since they have the style and the lanterns that I was looking for. The lanterns are great and really nice. It's a solar dusk and dawn type and they're working well. Everything worked fine with Hayneedle. There were no slip-ups. I got what I wanted and what I needed in a timely fashion.

I needed a tri-fold room divider for an area in my house to divide two rooms and I bought one from Hayneedle. It was easy ordering it online. The process was so simple and they delivered as promised. However, I got the product in a crushed box and the room divider's front and back were broken. I returned it and that all went fast. I found one locally but if the one from Hayneedle wasn't broken, I would have thought it was very good quality and I would've kept it. Also, I didn't feel like they were a shady site. I felt like I was going to get a good product and the prices were good. What happened to my order was a shipping issue and that wasn't Hayneedle's fault.

The first item I ordered from Hayneedle through Walmart was smashed to smithereens in shipping. But I contacted their customer service by email and within three days I had a new one. Their response was outstanding.

It was my wife's birthday and I didn't buy her anything of note in the first two and a half years of us being married. So, I decided to spend some money and buy her something she can appreciate. She didn't like the first two things I got and it dawned on me every day that she's standing in front of the bathroom mirror putting her makeup on so I bought a vanity.

It was a very pleasurable and smooth experience with Hayneedle. We needed a coat rack so we googled it. Hayneedle was listed somewhere up on top and we liked what we saw. We went through their website, checked all the other products and this rack looked like it's going to match the room. We ordered it and assembled it right away. The product looks beautiful, sturdy, nice and just like the way it was described.

I've been thinking of getting a park bench so when I got a flyer, I went on Hayneedle's website and looked at the metal park bench. I liked the way it looked and the price was also fair enough. I ordered it and the online ordering process was very easy and I had no problem with it at all. Overall experience was excellent.

I usually shop through Amazon but I couldn't find what I was looking for, and Hayneedle had it. I ordered screen stands from them. Their online ordering process was easy. However, the product didn't arrive 'till very, very late. I received an email or a text that it had arrived prior to its actual arrival. I had to have it researched and then finally, it arrived. They did an investigation and apparently the ball dropped with FedEx. Overall, Hayneedle is a good company.

I received the Nexera Liber-T Modular Design Your Own Storage and Entertainment System - 3 Drawer Filing Cabinet - White and Espresso and Nexera Liber-T Desk Part - White from Hayneedle. The parts were damaged and some parts were missing. I called Hayneedle and they contacted the manufacturer to send me new parts for the piece that was damaged and the missing piece. They shipped me wrong pieces. The missing piece was never send. It has been over a month. I called Hayneedle at least twice a week to follow up. It has been 40 days since I placed the order and I still don't have the issue resolved. Finally, today I received a message via e-mail from one of the supervisors from Hayneedle that they don't have parts available and I have an option to ship the desk back or they will issue me credit for the parts that are damaged/missing.

My nephew loves his bed from Hayneedle. I watched him sleep in it and he looked like a king. We got him the comforter and pillows so he’s really happy with them. Also, the ordering process was very quick. However, we weren't able to assemble one of the drawers as we don’t have the screws for it and I’ve been meaning to call. When we tried to go and buy some from Home Depot, they weren’t the right size.

DO NOT BUY FROM THIS COMPANY. Hayneedle does work with the customer. Here's the solution they offered... go to Home Depot and buy the missing pieces that they did not include with the Exercise bike purchased. If you don't like that option, buy another one after returning what you bought. This makes absolutely no sense that they forget to include parts and then are not willing to send the missing parts. Why would a consumer buy another product when the underlying issue of missing parts still pertains?

Ordered this product (Trixie Pet Products 2-Story Rabbit Hutch - Brown/White) and it was delivered fast. However it was dumped in my driveway in the freezing rain and the box fell apart as soon as I picked it up. Item was damaged and when I called customer service they told me it was my responsibility to purchase another box to ship it back in or I could not get a refund. UNBELIEVABLE!!! I PAID $186.96 FOR DAMAGED ITEMS DUE TO POOR DELIVERY SERVICE! STAY AWAY FROM THESE PEOPLE!!!

I got online with Walmart, read all these reviews and purchased it for my children for Christmas. Package arrived pretty quickly but once opened day before Christmas to set up only thing it was was brackets. Went thru christmas without the big gift for my kids. Once christmas was done it took a little bit before I found the receipt like 2 weeks so then I emailed them to return the package. I was told no they can't, too long so I order something end of October to have it before christmas and get screwed out $200. Merry 2017 Christmas you crooks. Thanks for robbing my children. Not even worth a star with customer service.

There was something specific I was looking for and I went on the internet and Hayneedle had the product I was looking for. That was the first product we bought. The online ordering experience was very easy. It was easy to navigate through and get the process over. We're very happy with the quality of the product. I've already recommended them to someone.

In January, I ordered two wrought iron spring rockers. I received notification that they would come the first week of March. I ordered door to door delivery. I inquired about the order on March 11 when the arrival date passed and there were no chairs. I reached out to the delivery company. They said the order was canceled. I called and talked with Wendi. She said she would make calls and then call me back. I did not receive a callback.

I looked online and what Hayneedle had caught my eye. So, I researched it, read some good reviews and decided to get the product. I bought bar stools. Ordering online was pleasant and everything was smooth and easy. Also, the delivery was very quick. It took four days and everything came clean and undamaged. My 70-year-old mother put them together for me and it was easy. I've had them for maybe a month and it's good. I'm very happy with them.

Corinthians Wind Chimes - I was very pleased with the product, the pricing, the free shipping & the speed of delivery. Would definitely use again. The only thing I was not too happy about is that the item did not arrive in a plain box so the surprise was ruined when the recipient found the item on the porch and saw what it was before their birthday.

The product (jewelry armoire) was great and shipped very quickly. However, they charged me an extra 5% above the currency exchange, and an extra $90.00 in shipping on top of the $90.00 I already paid. I ended up paying $400.00 CDN for a $159.00 US product. Customer service pointed out that the website mentions extra charges may apply, but this is crazy. They refuse to help because of this and I will never use their service again.

With Hayneedle, it's easy to find what I want. Also, it's free shipping. They have a very friendly website and it doesn't take two weeks to get my purchase as it's here right away. I bought a couch, a bed, a bench, a chair with a footstool, tabletops, a set of dishes, and a large living room rug. I'm happy with the quality of all the products. Both the quality and price are reasonable. However, they could always be cheaper and it's a little bit aggravating to have to put together some of the stuff. The bench took me two hours to put together. It would have been nice to have the items sent to me all put together, which cannot happen as they put it the way they do so it’s compact and they can ship it but I've been very happy with Hayneedle.

I bought a stationary bike from Hayneedle and ordering online was easy. The quality of the product came out alright.

We bought a desk from Hayneedle for my daughter. It’s a children's desk with a hutch and a cork board on it and turquoise. It's a nice desk because it came with a chair and everything came right there to put together. Everywhere else we looked, we had to pick out a chair and all the separate pieces. In addition, it's a reasonable price for a six-year old.

I ordered a rug from Hayneedle for the look of it and the price and the process was easy. However, it didn't look anything like what was on the website so I returned it.

I got some chairs from Hayneedle and the online ordering experience was very easy and very convenient. We were looking for a very specific look and they had a wide variety. They had good pricing and the website was showing that it was a nice discount which is always nice to see. The products also looked like they had good quality. I am very happy with the chairs and they tuck the room together very nicely.

Went to Hayneedle.com placed an order for a twin size deck bed. That is what it was titled. It also said you get the book case free. So I ordered the bed. I received a bookcase. I called. Customer service stated that the web page makes it sound like that but there are 3 tries and I ordered the book case. All they will do is send me a return label. I have to return the product to a FedEx and wait for my refund. They admitted their web page states it was a bed. The order summary even gave me the dimensions of the twin bed. Avoid shopping here or you get to do all the leg work!

I bought a clear ivory hutch from Hayneedle. It was something that I wanted, it was like all-in-one. It's pretty good so far. However, when I brought it here, it’s missing a bracket from the back. It’s part of the desk drawer and it's where the keyboard goes. I called and they sent it quickly. So far, everything seems to be well. It’s really pretty and I like how it has everything I wanted. Also, it's a very clear color and I really like it. If it’s been darker colors, it’s hard for me to see and use, but this is easy for me.

I got an exercise bike from Hayneedle about three weeks ago. I thought they cost a lot more than they were but it was cheaper and my aunt had gotten one from the website. Ordering online was quick and it was also fast getting it. I'd recommend them.

On February 11, 2017, I placed an order for two dressers to be delivered to my new house. When they arrived last week the Lazy FedEx Man thought it was a good idea to leave two 100 pound dresser in my driveway. As my wife was home with our 9 month old and three year old. Our garage door was open and we had alerts from the FedEx App on our phones. But, this guy didn't so much as ring the doorbell to let my wife know he was there delivering the dressers.

Our granddaughter wanted a rocking horse and we got one from Hayneedle. Ordering online was easy and the quality of the product that we received is excellent. It’s been all good with Hayneedle and they do fast and free shipping, too.

We bought a vanity stool from Hayneedle and the experience online was very easy. So far, the quality of the product is good. We were looking around at a lot of sites and the pricing at Hayneedle was aligned with what we were seeing in the market, but we went with them because we really liked the design of the chair. It was a very positive experience and I would go back.

I liked the details on the Hayneedle website. Ordering was a very nice experience and I got a hall tree. However, the hall tree's mirror was broken. When I called Hayneedle, I appreciated that they returned my money. They told me to throw out the hall tree but I was able to fix and keep it.

I had been eyeing some products and the price was cheaper on the Hayneedle website than anywhere else. I got the standard dog food bowl that holds the dog food inside of the container and a beveled oval mirror. Though the dog food bowl was a little overpriced, I didn't mind spending that kind of money because it's aesthetically pleasing to the eye and I place it in a room right off our foyer. Then the beveled mirror is in our half bath and its price and quality are excellent.

We were so excited to find this great deal on Hayneedle, and reading free shipping on anything over $50! We went to check out. And it has $70 of shipping added onto our chair. I called customer service and all they can say is "well it charges for Canadian shipping". I tell them nowhere on their mobile app does it say that and she responds with, "well sorry... but we charge to ship to Canada." Nowhere on their website does it say that. Misleading marketing to get you to spend time shopping on their website. I think this is **. And they should have given us free shipping anyway. Customer service was of Zero help. We won't be spending any more time or efforts on this website. Thank God for Amazon and Wayfair... and all the other legitimate websites that don't lie about costs.

I was looking for a specific bed, a Restoration Hardware lookalike, and I typed "iron bed" either on Google or Pinterest and Hayneedle popped up. I was buying for my son and I really didn't wanna spend $1,000 on a bed for a six-year-old. Restoration's was like a $600-$700 bed and then a $200 shipping fee, so after that and taxes, I probably would've spent $900. But Hayneedle has just the right price point which was $399 and then had free shipping or $4.95 shipping, which is unheard of for furniture. So for that cost, I tried them out and I was pleased. It was a really good deal and the online ordering experience was easy.

I was looking up leather slippers online and Hayneedle popped up. They have decent price and good brand name. My online ordering experience with Hayneedle was easy. They sent the normal order summary and let me know when my order was shipping. I love the slippers that I got. My husband loves them and they're exactly what he wanted. Moreover, the cost in relation to the quality was great. All in all, it was pleasant with them and they had a good selection of items. It was a positive experience and I was pleased. If I find something else to buy from there, I won't hesitate to do so.

My grandson wanted one of those chairs where he can sit and play video games so I decided to purchase one. Hayneedle's prices seemed really reasonable and there were several chairs to choose from. The online ordering process was perfect and I didn’t have a problem at all. The chair shipped right when it said it would. Everything was great.

I bought a headboard from Hayneedle and it's holding up, so far. The item was worth the price and it was a good and easy experience.

I ordered two bookcases in December of 2016. They both arrived, except one was missing both instructions and hardware. Tore the box apart looking for said items. Nowhere to be found. Put the one together and called customer service about the other one. I was told that because it was close to Christmas that they might have some difficulty contacting the manufacturer and would email me about their progress.

We were looking for club chairs for a room in our house. We went to Amazon and did a very generic club chair search, and it took us to the Hayneedle site. We looked at a couple of other places physically and online, and Hayneedle had the best-looking product that fitted our wants. They had the club chairs that we wanted and the price was good. For everything that we saw, that was the best deal, and the shipping was free. The ordering process has been completely seamless. We ordered it and the chairs came like seven days later. They were exactly what we wanted and exactly what they looked like. It was a great experience.

I purchased from Hayneedle in the past and they've always been good. Their prices are fair too. A little over a month ago, my wife purchased a furniture styled pet carrier from them, and it looked like it had been dropped on the corner during shipping. The packaging was all smashed up and there were two pieces that were broken.

I needed bar stools and counter stools and my girlfriend recommended to try Hayneedle. Ordering was fine. I went to the website, found what I wanted and filled up the form. Hayneedle was great, I'm happy with the products, and the cost was good.

I search in Google when looking for products to buy then my search results will tell me what company has the lowest price and I see Hayneedle to have the lower price a lot of times. Their ordering process online is all much the same with other websites. But there's something I don't like, which I've also seen from other websites. We check out as 'Guest', which I don't like to put all my information in. But then it prompts me to sign in or would say 'Blocked'. Sometimes that can be confusing because I'm wondering if my order went through or if I'm checking out as 'Guest'. But I love Hayneedle's products including its quality. I'm doing shabby chic stuff and they happen to have all the stuff I like. Also, I've never had to return anything I bought from them.

I like the reviews that I got from people that had used Hayneedle so I got my Body Builder and Body Rider from them. Ordering from them was simple. I chose the products online, put them in the cart, and bought them. The price was fair and I'm satisfied with the quality. I would definitely go to Hayneedle to purchase something again.

My order was cancelled so I called and the lady told me there were no notes as to why so they would look into it and get back to me. I told this lady to write a note stating to not reorder unless I was called and notified as to why my order had been cancelled. Hayneedle went ahead and reordered this without contacting me so I called them and they could not give me a reason as to why they had cancelled it to, they just tried to blame it on my bank, I had already called my bank to ask them and they told me it was nothing on their end. They told me I would get it on Friday which was a lie because I received it the Monday after. I get it and it has broken pieces so I called and my option is to wait 72 more hours for a reply to see if they have these prices or to buy a whole other one and wait another week. I think this site and employees are nothing but a joke! I will never order from hayneedle again and advise others to search different sites too.

I was very pleased with the website and the speed of the delivery at Xmas time. My granddaughters loved their wooden dolls. I compared the prices with Walmart and they were cheaper and at the time had free shipping.

I love Hayneedle and everything I bought from them. I also love all their products which are absolutely fabulous. They're tough stuff and the price is fantastic. And when I received my orders, they're always true to life. A lot of times when I buy online and receive the product, it doesn't even resemble what's been shown on the site. But that's not true with Hayneedle.

I went online and looked at Hayneedle's benches and outdoor Sunbrella pillows, decided what I wanted, and read the reviews. The website prompted me through the order, and it was easy. They had more selections than what I expected. Hayneedle does free delivery and I got the products within two weeks. They were good, quality products for the price and I would recommend them to others. I'm very satisfied.

I purchased flower pots from Hayneedle and was glad for the sale. The website was easy to navigate, the shipping was prompt, and the order was accurate.

We attempted to order a coffee table from this company, wanted it delivered to our Pak Mail address as this is the only way we can guarantee getting our deliveries. Hayneedle is unable to deliver to PO boxes, hotels, Pak Mails, mail services, etc. They have no way of getting the item to us other than mail to our home address which is a very unsecured condo. Very disappointing, they were not able to offer me any options.

I purchased two side tables for going on the side of the chair from Hayneedle. It matched the other furniture that I have. I got it on sale and thought the price was very reasonable. The online ordering was very easy and the product's quality was pretty good. It also got there within three days. However, they were a little bit more difficult to put together. The screws on one of the tables were not really the correct size for the table. It needed something larger so I went and got the right ones. I also sent them an email telling them that they needed better quality control wherever they buy the products, to check them out to make sure that everything was in the package and that it fit properly. I know that is difficult to do when they get it packed then they just send out the box but it was a little aggravating. I mainly sent it to help them. I would order from them again.

We live in Hancock, Michigan, which is snow, snow and snow and not many major stores so we go looking for a lot of our home items online. It’s a pleasure to find somewhere where we can just go on and Hayneedle was there. I saw their grease pot separator and they had the best price. The ordering process was easier than any other site I’ve ever used. It was pretty simple, just go then put in your information and ship. I also like the fact that I didn’t pay the shipping. That is really good. There is also a large choice available, and I like that as well. It was quick and inexpensive experience overall.

I sent a Hayneedle product out as a gift and they liked it. It was easy to find the products and the ordering process was fine.

This company double billed me for a purchase for $140.78. They charged me once on January 5, 2017, then again on January 6, 2017. Numerous attempts both in writing and by phone to resolve this matter have failed. All they do is send back automatic form responses. I'm in the process of suing them to get my $140.78 back.

I've ordered Hayneedle end tables to go with one on each side of the bed in the bedroom. I ordered the first one and waited a while then got the newest one 2-3 months ago. My online ordering experience was simple because I'm doing it all the time, but it's also pretty general, easy, and people-friendly. The quality of the products is good and it was what I expected, and exactly the right size. The cost in relation to the quality was perfect. I didn't pay a whole lot. It was like, "Wow, this is right. It's just what I need." It was a great experience and I won't hesitate to go on Hayneedle and order something else.

The dog kennel I purchased from Hayneedle is one of the cheapest and shipping was discounted at that time. Its quality was good and the cost was fair. The website is easy to use and the package came on time.

We enjoyed our experience with Hayneedle. Super service. I got Real Flame, an awesome gel for fireplaces, and I've had no problems with the online ordering. It took five minutes, then the following day they sent me a confirmation and the product came a day later. The product has good quality. We're also looking at a dinette set now so we will be ordering again.

After several attempts to get a refund and a tweet expressing my displeasure I was contacted by a Hayneedle representative that resolved my issue. I am still a little leery about buying from them again, but I have to say that Kari ** went above and beyond to make sure I got my refund. First class customer service from at least one person in the company!

I ordered a Hayneedle product online during the holidays and it was a last minute decision on an item I was looking for. It looked and sounded like the best option, and I was very happy with the quality of the item.

We've had Hayneedle's products since last Christmas. I decided to purchase from them because of their price, quality and good reviews. Ordering online is super easy and I'm extremely happy about the quality of the products I've received.

Side tables - This company has the worst customer service. I ordered an item online, received the wrong item. Called them to explain, then emailed them. Eventually they replied telling me to print out a label and carry (I have no car) two boxes larger than myself to FedEx. They are the absolute worst!!

I used Hayneedle a half year ago to buy a gift. I searched for the product and Hayneedle had the best price. The whole ordering process was okay.

I had a very good experience dealing with Hayneedle. They had excellent customer service every time I spoke with someone including the Supervisor. My package arrived earlier than expected. It was an overall great experience.

Hayneedle is one of my go-to places so I keep coming back. Their cost is comparable to other companies and usually if I can get it the same at Hayneedle, I'll go with Hayneedle.

My Hayneedle experience was easy and excellent. The quality of my picnic tables is good and the cost is fair.

I have bought a simple item from Hayneedle and I am happy with its cost and quality. When I got the confirmation after ordering online, it was easy to track the shipping.

I am happy with the overall quality and cost of the product that I purchased from Hayneedle. I bought bar stools and counter stools from them. It was easy to navigate, to find products, and to order everything online from their website.

The online ordering experience with Hayneedle was very easy. I purchased from them because of the product's price or cost, which was very good compared to other prices that I was looking at. The product that I received is doing good and it hasn't been broken or slowed down. I've already recommended Hayneedle to a couple of people.

I purchased a dog crate from Hayneedle but it was missing pieces and we couldn't assemble it. We told Hayneedle and they gave us a refund. The customer service rep who I dealt with was excellent but my husband is upset with them.

I discovered early this winter that my bedroom in my new house gets very cold at night. I ordered a space heater, and that has helped. However, when I saw an electric blanket on Hayneedle, I thought this would be the best product for giving me a warm, sound night's sleep. The order was placed 12/21/2016. My account was charged and the shipping label created. I have written to Hayneedle to discover the status of the order, but the response was "Thanks for placing your order." That was not the point of my inquiry.

I was looking for a desk with a particular size and would fit in a corner. Hayneedle had that desk and it fits perfectly. The quality of the desk is not excellent but it’s good. The cost was fine for what it is too. It fits the need that we were looking for and I'm happy with it. Everything worked out really well and I can only say good things about it.

Hayneedle had the kind of desk that I was looking for. It's a standard desk with a chair for kids and I also liked their price. Ordering through their website was easy and the delivery was pretty quick. The product is good and I'm satisfied.

After posting this review, I was contacted by the company with an offer to accept the return at no cost to me. By that point, I'd already contacted FedEx to request the shipment be returned to the sender. According to an email I just received, I should have the refund within 3-5 days. Had Hayneedle offered me this option from the beginning, I would have had no issues with the company.

A Barbie Dollhouse from Hayneedle was the first one I had ordered for a Christmas gift. Their online ordering process was very simple. Their site was very user-friendly and very easy to go through. The quality of their product was excellent as well. It was very easy to put together and assemble. I got a really good deal on it compared to what the competitors were offering for the same product. When I started looking it was like $350. So for an $80, that was fantastic and it came with furniture. It was a really, really good gift for my granddaughter.

I bought a kitchen set for my little girl and the price was the best on the Hayneedle website. Ordering it online was very simple and it arrived before the expected date. It was a lot of pieces to put together but the product itself is good and very affordable. This was my first time ordering anything through Hayneedle and it was a pleasurable experience.

I was very disappointed with the customer service. I received the completely wrong item. Instead of rectifying your mistake in a easy and timely manner, I was asked if I just wanted "to just return the wrong item and be done with it." In the end that is exactly what I ending up doing. I still had to be inconvenienced by having to find a place to print return label, carry the heavy item to my car downstairs and drive to FedEx. They did not simply correct their mistake by shipping the correct item. I had to wait 5-7 days to receive my refund and then place a completely new order. They would not compensated for all my trouble in any way. In the end I just canceled the order, hopefully I will receive my refund as promised. We'll see.

I placed an order and it went in backorder. I called customer care and person said item was shipped from China and it would be sent to my address as soon as product was received. After a week, I got an email saying it would be delayed further. I called customer care team and no straight answer. Call went for more than 90 mins. I was put on hold at least for 5 times during the whole conversation with customer care person and each time it was long hold, at times it was for more than 10 mins.

I was looking for the little infrared stove type heaters. I had gone online to Amazon and Hayneedle had the better price. The items that I got were on sale, which was cheaper than what I would have bought them from the stores. I got them before Christmas. Everything was well secured inside the box. There were no damages and the delivery was a lot faster than what I had anticipated. I love my heaters and I was very pleased with the product. I will consider using Hayneedle again.

We got an electric fireplace from Hayneedle a couple of weeks ago. I was looking at that product and I got a coupon from Hayneedle for 10% off, which brings the price down compared to the competitors. It was easy to find and order. The package came in pretty fast, intact and nothing’s opened.

I bought a mountain bike for my oldest boy from Hayneedle three weeks ago. They were the only one who had the mountain bike in his size in stock. Ordering online was super easy. It was literally just two clicks. And then I put in my payment and shipping information and that was it. It was delivered a day earlier than they told me it would be. The bike was a really great deal. It was deeply discounted from the other sites that didn’t even have it in stock. The quality is wonderful too. My son's abusive on his bike and it’s holding up great. So, I’ll probably be back.

A month ago I bought a clock. I decided to get it from Hayneedle for its price and quality. It was easy ordering online and when my order came, it was what I expected. I’ve recommended Hayneedle to a friend.

I ordered several pieces of furniture and a set of chairs came with the wrong parts. I returned the chairs using the return shipping label Hayneedle provided me, they have received the chairs in their Middletown, OH facility and have acknowledged that in an e-mail they sent to me. They said the refund for the chairs would be credited to my PayPal account in 7 to 10 days. It has not been credited to my account and this was back on 11/08/16. I have contacted them several times both through e-mail and phone and all they say is it should have posted. It must be PayPal's error. I opened a dispute claim with PayPal and they are just as bad. They keep pointing the finger at each other. Both Hayneedle and PayPal are horrible companies. I would strongly advise anyone from using either of these ripoff artists. I am now going through my credit card company to resolve the issue and they seem to be trying to help.

Ordered a product. Wasn't send and wasn't notified until days after the delivery date. Called to ask for support but was pushed to other customers supports with no results. This company is a waste of time. At the end the explanation was unreasonable and recommend this company to no one.

I liked the products on Hayneedle. Their pricing was also very good compared to here in Charleston. And the free shipping's nice, too. Also, it's easy to find what I'm looking for. I go into the category I want, and go down and check the product, view it, and check the price out. I haven't had any problem and I'm in my 70's. I bought a fountain for outside for next year. I had them put it together on the porch. The birds seem to like seeing the lights come on the back porch now. The price is also right. It was different from others that I had seen. It was a good product and seems to be working fine since I've had it. I also bought a couple products from them and they seemed to be very good quality. I would definitely recommend them.

I ordered a beach umbrella down in Florida from Hayneedle. We have the same brand up here and the umbrella that we got from Hayneedle was great. The online ordering process was easy and they have prompt delivery.

Ordering online with Hayneedle was really easy and the quality of the products was excellent. I really appreciated how quickly everything arrived. The only problem is that the original estimated delivery was actually later and it turned out that the delivery came in early while I was out of town.

Ordering online from Hayneedle was great and easy. They have really good prices with good quality. I bought 2 chairs, barrel chairs and a bookshelf. It's just that the delivery had a lot of trouble. It took a long time to get the product. I would track it and it said it’s arriving tomorrow. For three days in a row, it was arriving tomorrow. I finally started calling Hayneedle and calling UPS and no one knew what anyone was doing and it was a mess. It took 2 weeks. It was supposed to be a couple of days. I wasted hours staying home, waiting for the delivery. I did get a desk a couple of months ago and it was delivered just fine and everything was good.

I ordered two twin mattresses for my daughter's bunk bed on 12/10 with guaranteed delivery before Christmas. One of the mattresses arrived on 12/16. After reviewing tracking information for the second mattress, it merely showed "label created." I called customer service the following day - this had gone unnoticed by hayneedle and I had not received any emails in regards to any issues or delays. I was told the problem was with the supplier. The customer service rep called the supplier who was closed over the weekend and then sent an email to the supplier. I was told I would hear from someone as the response from the supplier would be forwarded to me.

I purchased a gas grill a month ago from Hayneedle. It was cheaper through them and the shipping is free. I then ordered it and they shipped it, and I had no problems. The grill was made by Weber so the quality is okay. I've already recommended it to a couple of my friends to purchase the same grill from Hayneedle.

I ordered the KidKraft Majestic Mansion Dollhouse for the three year old daughter. It is a little girl's dream. I found out after purchasing it, that her father had already purchased it for his house. Naturally, I wanted to cancel my order before it shipped and to have my money refunded to my credit card so I could get her something different but just as special. Mind you - I ordered the dollhouse less than 24 hours prior. When I called customer service, they said the item had been assigned a "ticket" - had NOT been shipped and did NOT have a tracking number. I was told it would have to be shipped to my home, and if I still didn't want it, that I would have to send it back AND pay for the shipping charges. I decided to keep it.

On December 15th I placed an order for a Christmas gift. I could have gotten free shipping, but in order to receive the item on December 23rd (in time for Christmas) I paid for upgraded shipping. Today (December 22) I got an email stating that my order had shipped and would arrived on December 27th, TWO DAYS AFTER CHRISTMAS! I called Hayneedle and spoke with a very nice and helpful woman. She called FedEx on my behalf, to see if there was any way the item could be expedited, but it cannot. Because I won't receive the item until AFTER Christmas, the shipping cost was refunded. A MAJOR Christmas surprise is now ruined. Thanks to this company. This is a specialty item not available locally. Although the delay was blamed on FedEx, I hold the company responsible. If their carrier can't deliver, then a different carrier should be used. I will NEVER order from this company again! Buyer Beware!

It's been 3 months since we've had Hayneedle products. We bought a lot of stuff from Amazon, including some range, dining room chairs, and little card table chairs that we use for game chairs on wheels. I wanted something with wheels on it so I can roll across my hardwood floors without scratching them. They were the only ones I found that were similar to some that I couldn't get through Staples. We had sat in some similar chair at Staples and we went for five weeks not being able to get them in stock. My husband got online and ended up finding some that I liked and they happen to have them so we ordered. The online ordering experience with Hayneedle was one of the easier ones, in fact.

We were remodeling our kitchen. I ordered two lights at the same time in plenty of time for the contractors to put up. Only one came. When I contacted them, they said it would be several weeks. Our contractors were done by then. The contractors were not able to come back until several weeks later. The lights did not work so I wanted to return them. They will not let me return them because it was too long when they were the reason they could not be hung on time. Very disappointed with this company.

I saw a picture of a big baker's rack on Hayneedle's website and purchased it. Ordering it online was very easy. However, they say the drawers are removable, but they're not. We can't get the drawers out without totally disassembling the entire wood unit. Although it was easy enough to do, they should change their description on the website. Also, we thought it should be darker and thought the metal was of little different colors, so I completely redid it. I stripped it down to bare wood, re-stained, and re-varnished it. But aside from that, it was easy to put together and had a wonderful quality.

I would like to update my previous review left about Hayneedle.com. They immediately contacted me and resolved my issue. They compensated me for my troubles and was very kind during the process. Their generosity amazes me! Thank you Hayneedle!

I bought a ceramic pizza plate for the grill from Hayneedle. The online ordering experience was easy and I didn’t have any issues with anything. The quality of the product so far is good. The whole experience has been issueless and smooth.

My first order with Hayneedle.com was not a good experience at all. I ordered a lovely outdoor rocking chair. It arrived and had been expertly packed. The chair was in 4 parts: 2 rocker pieces and 2 pieces to chair itself. It looked great. However, there was no hardware to put the chair together; and there were no instructions. When I called customer service, I was offered 30% off to go buy my own hardware and "guess" how to put it together. I am not a handyman and knew that would not work for me; she gave me the option of returning the chair and getting a replacement; I said okay.

We have been using a TV armoire from Hayneedle for about three years now. We purchased it because of the reviews and the good price. There has been no issue with the online ordering experience and the product came in a timely fashion. It has excellent quality and has good value in terms of its cost.

Wow! What customer service!!! I'll make sure to post a new review regarding this. Thank you so much!!! Brooke **

We just bought a house and we're busy trying to put things together so we're looking and trying to purchase things to complete the house. The first thing we bought was a wall mounted mirror, like a make-up mirror from Hayneedle. I am 63 years old and not a very adept person at internet stuff but ordering online was pretty easy. I was able to find what I wanted and got it purchased.

Hayneedle has a good variety of options and I like their price, too. They have a good website and I've looked on it since. The bookcase that I bought is perfect for what I needed it for and it's exactly what I was expecting it to be. I sent back a fixture that just didn't fit in my space and the process was easy and straightforward. We moved into a new home, and so it's definitely a place that I will be looking for items in the future.

My son bought a desk from Hayneedle. He's a teenager and it was his first purchase with his first paycheck, so I had to walk him through it. It was very simple, and he was able to manage it by himself. The desk is decent for the price. It was delivered fairly quickly. Overall, I'm very satisfied with this company.

Hayneedle does not even deserve one star. I ordered a dresser on September 20, 2016. Upon arrival the dresser was damaged. I contacted Hayneedle and chose to take a store credit and have them send me a second dresser. She told me at that time but if there was a problem with the second dresser it would take 30 days to refund my money. The second dresser was due to be delivered on October 17th. The shipping company contacted me and stated that they would not deliver it because once again it was damaged. They stated that for a 230 pound dresser it should have been palletized and work carefully packaged instead of merely being placed in a cardboard box with some Styrofoam around the edges.

Hayneedle had what I was looking for and I got a sectional from them. It's kind of like a chair with a lounge and ordering it online was easy. However, they didn't charge me for the shipping upfront. I had to wait for the stuff to get delivered. You budget for something that cost a lot of money and then you expect for it to be taken out right when you purchase and Hayneedle don’t. I told them it was insane especially because I just moved across country and starting over somewhere new was really fund depleting. So I wanted stuff out of my account immediately and I did not like their policy which was bizarre. But the quality of the product is great and it was accurate for the price. I'm satisfied and I like that they have versatility in the selections unlike Rooms To Go which has pretty basic and standard designs. I also like that they have the shabby chic or rustic option, but they need more variety.

I ordered a product from Hayneedle which was to be received by Dec 2. I received an email from Hayneedle stating that the order would be delayed with a new delivery of Dec 12. I immediately called to cancel the order and was told the cancellation was a mere request until the manufacturer confirmed the cancellation. I was told the cancellation was a request since the order maybe in the shipping process. Even when I suggested I would forward the email stating the shipment delay I was told the cancellation was a request only. 8 hours later I received an email from Hayneedle, stating the order had shipped. After a lengthy call with Hayneedle, I was told I could refuse shipment and my account would be credited 7-10 business days after the product was received back to them. The delay is unacceptable. I paid via PayPal and will open a dispute with them. Never again will I shop at Hayneedle!

CYBER WEEK EVENT SCAM - This is a perfect example of why no one should shop here. I've had this product in my cart for almost 2 weeks WAITING for cyber Monday... **. It WAS 209.98 BEFORE cyber sale. It's been that price since MARCH 2016. When I went to check the sale today it was still 209.98 but "MARKED DOWN 45% from 378.98". WHAT A SCAM! Hayneedle.com never sold that Desk for that price on their site. I called in to complain and report that the Desk was the same price as last week except it's been marked up for the sale to meet the same price as last week in an attempt to rip people off! They're not offering ANY deal.

My mother-in-law told me about Hayneedle. I purchased lamps, a TV stand, a kitchen table and chairs, and toys from them a few months ago. For the most part, the online ordering process was good. I had one slip-up when I went to order something, and I had a 10% off promo code, which didn’t go through but when I called the office, they were wonderful and they took care of it. So far, I feel good about the quality of the products I got. Some of the stuff comes in a lot of pieces and takes a while to put together, but for the most part, it’s great. I love it. Also, I feel like I got what I paid for. Their products have good quality for the price. I’ll definitely continue using their site.

As a gift for my anniversary my husband bought me a London storage futon to complete my guest room remodel. We were excited to see that it shipped out Nov 14th this year with an expected delivery of last Friday. Unfortunately, although the tracker indicated that the item was delivered we've since learned that the futon was never shipped and there is no record of the purchase at the manufacturers. Now the nightmare has begun as we are desperately trying to get this purchase but have been placed on hold several times by Hayneedle with no resolution in sight BUT THEY PROCESSED and TOOK MY MONEY! Now we have been getting the run around for the past 3 days, no end in sight and I still need the item. To say the least this is a disaster! All I want is what I ordered and paid for. My Hayneedle experience is horrible, they take your money and you are left running around hoping for a resolution. Shoppers beware!!