Hayneedle Reviews

I ordered a basketball hoop in early June. It was supposed to come by June 30th. It is now August 1st and over the past month I have exchanged over 10 emails with Hayneedle Customer Service with at least 3 people who say how sorry they are and how they will get me an update - and yet, I have no basketball hoop and no update (and they, of course, have my payment). They gave me the number of the delivery company for whom I have left 4 messages - no call back. I received an email 7 days from someone who indicated that my case had been escalated to her and that she would provide me with an update. I never heard from her again, despite multiple emails. I then sent another email the customer service indicating that someone needed to resolve my issue or issue a refund and again, I never heard from anyone.

In May, we ordered a patio umbrella. After the 1st use, we could not close it. We contacted Hayneedle only to be told that they had to contact the manufacturer. After numerous e-mails, we have gotten no satisfaction, just a runaround. My sister also had a negative experience with a ping pong table that broke after a few uses.

I placed an order on July 6 for a Lifetime Dome Climber for my grandchildren to play on during summer break. I paid extra for a quick delivery. It was to be delivered July 14. On July 11, I received notification that it was delayed to Sept 9, when the kids are back in school. I called immediately to cancel the order, and was told they could NOT cancel as the order was being shipped directly from the manufacturer. I was told that I could just REFUSE delivery in September. Knowing that Hayneedle will then make me pay to ship it back, I asked to speak to a Supervisor and was put on hold for 30 minutes before I hung up. I then called Paypal who said I had to deal with Hayneedle. I next Called American Express, who not only put a "HOLD" on that charge, noting that I was trying to cancel the order due to a 2 MONTH delay, but suggested that I CANCEL that card, and they received a NEW card with a new account number 22 hours later.

I ordered a cat gym. It was to be a corner unit. I received an email stating my order including a photo of what I purchased was shipped. I notified my family of the arrival to be looking out for the product since I would be out of town when it was to be delivered. The product arrived as expected the packaging was in good condition. My family decided to put the cat gym together for me while I was gone. When I returned home I was very disappointed because the product. The company shipped and verified through email was NOT what I bought and paid for. I notified the company via their survey they sent but never heard from them. The cat gym does not match my home decor. It is Not a corner unit I needed due to limited space in my home and I am not willing to pay for return shipping and the time it will take for me to uninstall the product repack and ship out. It would be nice if they refunded my credit card for the full amount.

I ordered a patio set from Hayneedle on May 31, paid in full. Now July 7 still no delivery. I have been on the phone for hours trying to speak to someone. Nobody answers. Eventually I called sales. What a surprise, immediate answer just to be put on hold for another 30 minutes. I am now told my items are no longer available and I will get a refund. This after waiting 37 days for nothing with no update from them. I could have bought my patio set from someone else if they just notified me but they would rather make me wait while holding on to my money. I feel cheated. Will never order from them again.

This is the second summer we've had our red patio umbrella from Hayneedle. We live in Michigan, so our season and sunshine are not as intense as in other parts of the country. The umbrella is now extremely faded and pink. This item was advertised as fade-resistant. The satisfaction guarantee was for 30 days. So disappointed.

Although one of the boxes was banged up and one corner was wet, the careful packaging completely protected all of the parts. One of the chair seats had a stripped hole and the screw wouldn't tighten. I called Hayneedle, and they promised to send me a whole new chair, which they did a few days later. I am extremely pleased with the quality of the product I purchased, ease of assembly, and customer service. Shipping was free and fast. Based on my experience, I would highly recommend this company's product and commend their customer service.

Paid extra for expedited delivery on a particular day and showed up 3 days past the delivery date. They refused to refund the cost or the shipping.

I placed two orders with Hayneedle. The first was a bar stool that I ordered. It shipped very quickly and I got delivery confirmation that it was delivered, but the package was never delivered. I called hayneedle and they told me it was delivered and left at the front door, no signature. It took two days for someone to figure out that it was not sent to the shipping address but rather the billing address. No one was home at the billing address since they were on vacation. They don't have a clue as to why it was sent to the wrong address. They have delivery confirmation that it was shipped to the shipping address!

I just purchased a table fountain from Hayneedle. I called the company as the fountain didn't fit 'right' with my room decor. The company sent me the proper papers for return. Thinking about it over the past few hours, I decided to possibly keep the fountain and use it in another room. Unfortunately, the motor was too loud. I did let Hayneedle know about the loud motor and I did receive a timely response thanking me for letting them know. So, I decided to send the product back. To my surprise, I needed to pay for the return shipping ($14.73 UPS). Sure Hayneedle has a customer guarantee/no-hassle return policy, BUT they DO NOT MENTION THAT YOU NEED TO PAY FOR RETURNS, UNLESS IT IS BROKEN/DAMAGED.

I tried to order something from this company two times and could not pass their security review. They told me to check with my finical institution and I did, and I fixed an error about the shipping address. I haven't moved, changed names or anything, etc. Nothing worked and they did nothing else to try and fix the issue. The last person I talked to from customer service pretty much thought I must have stolen someone's debit card. At this point, there was no way I was making a third attempt. Luckily I found a very similar product from another company who was more than glad to have my business.

I made three separate purchases on Hayneedle over the course of two weeks and all three were never delivered. It took calls to customer service to discover that Hayneedle did not have these items in inventory. They are advertising products they do not have! I asked for a cancellation for each one and if I don't see the funds released to my account, I will be blacklisting them and reporting them to the authorities. I understand that items may be on backorder but not notifying the customer of this fact at the time of purchase is criminal behavior, in my opinion.

They are giving me the runaround on shipping a patio lounger. Purchased it on their internet site on May 14, 2014. Their site shows it was picked up in Pennsylvania by shipper on Friday, May 16. When it wasn't delivered by Wednesday, May 21st, I called Hayneedle (Robin) who assured me it would be in Atlanta on Thursday, May 22nd and shipper would be calling to arrange delivery on the 22nd. At 1:00 pm Thursday, I emailed Robin and she now says I need to give it 48 more hours. Well, that takes it into Saturday (Memorial Day Weekend). It now looks like I'm being given the run around. Had I been smart and read the 48 prior complaints on Consumer Affairs on Hayneedle, I never would have done done business with them in the first place. Never Again!

After reading so many of the complaints/reviews saying how terrible Hayneedle.com was, I was nervous at the least when I decided to place an order through their website. Turns out it was one of the best buying experiences I have ever had in my 44 years. Not only were the pair of lamps I ordered cheaper than the other 45 websites and several other retailers, but they were less than half the lowest price I found anywhere else! And it gets even better! I decided to really save and didn't pay the extra $10 to have it shipped by ground FedEx and used the economy shipping. Much to my surprise, 2 days after placing my order, I was sent a tracking number by FedEx ground services. Received the lamps 2 days later, packed ever so delicately to protect them. They are even more beautiful than what is pictured. That's not quite where this ends either!!! I received the pair of lamps 4 days after I ordered them and paid through PayPal, with great communication each day from Hayneedle.com, and I noticed that my bank account wasn't even charged for the lamps until the day after I received them. So ... I am a very happy customer and plan to frequent this website often. It's a shame that more people don't write good reviews, only reviews are of the dissatisfied.

I order the Ace Bayou X-Rocker - Commander Rocker Video Game Chair with 2.1 Wired Audio System - Black, I pay for faster shipping and the chair was at my door on Sat., the 5th of April. Using the chair for 4 days, the chair is now hurting me all over. There is little padding and I feel that this won't even last more than a few weeks till it becomes junk! I called them Tue. 8 of April. They told me that I get an email that day; they paid for shipping. Well it never was sent. I am glad that I have seen this Web Page. I have a bad feeling if I did send it they never refund my money!?! Well I am done with them and I will tell others to hope they never get scam. Nothing is easy with them! I will shop with Amazon and stay clear of this one!

Ordered an outdoor pool table on February 4th. On the checked progress on shipping on February 10th and the item showed as backordered. The evening of the 10th called Hayneedle and told them I wanted to cancel the order because it was backordered and customer service told me they would cancel the order and I requested an e-mail to confirm which I did not receive. On February 12th, I receive an e-mail showing the item as being shipped. I called Hayneedle and told them I had cancelled the order on the evening of the 10th, and was told that it was already processed for shipment and could not be cancelled. The item was not picked up until the 12th at 9:28 am.... In other words their timeline is faulty.

I order a diaper cake for a gift, the amount 72.00. The diaper cake was very small with travel size shampoo on it. There was not 30 diapers in the gift. I call and ask for a return. I was told it is a non refundable item. I will never buy anything else from them that was my first and last time. At least make the gift half of what the cost of the items. It wasn't even 20 dollars worth of item on the diaper cake, very small and I am very disappointed.

Hayneedle... not great at all. I purchased several items from them, quality did vary and price will reflect what you are buying. Always the same lesson, you get what you pay for. As far as better merchandise, I found out they are not the most competitive at all. Now, Deliveries: A total mess! As I was ordering several items by phone, it turn out that their site on my computer was giving me a different delivery date that the salesman on the phone!! I ordered a small end table that was supposed to get to me just before Christmas for a gift, it never came. Ordered on December 17th, as of January 10th NOTHING YET!!!!! 24 DAYS LATER!!! HAYNEEDLE......? OMG! NEVER AGAIN.

I ordered a tennis table top on a Sunday. Later that day, I decided that it was not what I wanted. I tried to cancel that same day by phone and was told to call back on Monday because they were closed and do not cancel by email. I called the next morning and was told it was already on the truck and I could not cancel. They said they had sent me a tracking number (they did not). So they lied, you cannot cancel an order, period. Never again.

On October 14th I ordered a play seat for driving games for my son's birthday. I paid for it with a check for $336.01. The check cleared my account on Oct 28th. I was in contact with Hayneedle through the whole process so they knew the check had been sent. The company never set aside my order. They sold out on the chair I had ordered and are not getting anymore. The company claims they are going to send me a different chair. It's now Nov 15th and no one at this place has any clue about when or if it's going to be shipped. I have been on the phone with so many different customer service reps that I am at my wit's end. I am going to file a claim with BBB and the FTC. Do not buy anything from this company. They are just ripoffs.

My order was to be received 10/17/2013. When the tracking info showed no movement for days, I called. They said it had to be shipped with a different company and would be received within a week. I called numerous times. Apparently their shipping company, Home Direct is not capable of deliveries. I was finally told that I will have it 10/31 and someone will call to set up a time.

We bought a ping pong table for a mountain cabin, located a 2 hour drive from home. Hayneedle confirmed the delivery date the next day by email and then with frequent computer calls to remind me of the date. They also told me their local shipper (Home Direct contractor) would call me the day before delivery with a 4-hour delivery window.

I ordered a amour mirror a month ago and never got hardware with it. So I called and told them they sent the wrong hardware. So I called again and they apologized and said they would send the right hardware. And they said if they couldn't get the right stuff, they would just send me a new mirror. 2 weeks later no hardware yet. So I called again and the lady asked me if I could go to a hardware store and buy my own hardware. I am thinking are you serious? You can’t do that and make it look good. It’s supposed to have decorative knobs and stuff. So now I got to go through the trouble of sending it all back and all the other hassle. And I am wondering at this point if they can’t get me a simple package of hardware will they be able to return my money right. I THINK HAYNEEDLE IS A JOKE AND WILL NEVER ORDER FROM THEM AGAIN. THEY DON'T STICK TO THEIR WORD AND I WOULDN'T RECOMMEND ANYONE TO BUY FROM THEM!!!!!

I ordered a BOB Revolution SE Stroller worth $501.48 using my Debit card. I received an email telling me that they cancelled my order due to inability to process payment. My bank account has been charged already for the amount. I called Hayneedle and the Rep told me that it is their policy not to charge customer's account until the item is shipped. My account was charged and the Hayneedle kept on telling me that it is not. My bank balance and the bank told me that they have my $501.48. Watch out for the company, they will take your money before even shipping.

I bought 3 kitchen stools from Hayneedle. I paid over $700 a stool. They all broke within 6 months of receiving them. After going back and forth with the company, getting new ones, returning broken parts, they wouldn't help me after 366 days of owning the junk that they sold me!!! Don't do business with this company! The underlining problem is that this store buys its JUNK from China and then sells it to us!

I mistakenly didn't do my homework... I ordered gift basket for a friend in hospital for emergency on Sunday... Monday he was discharged. I called to cancel that day... wasn't being delivered until Thursday. Was told I couldn't cancel, it was already in route... Called hospital, they refused the basket but I did not get a refund. When I contacted them they said it was delivered and nothing I could do.... nothing they could do. They are horrible to deal with, very rude on the phone. Sorry I gave them any of my money. Would never do business with them... Beware!

I wish we had researched Hayneedle before placing an order with them. We were re-directed through Amazon, so we thought that they were a reputable company. My recommendation to any friend would be to avoid doing business with this company at all costs. All of the poor reviews that we have read online have resonated with our experience. We ordered patio furniture from them due to cost, function and delivery date. It was ordered 3 weeks before a party and the estimated delivery date was 2 weeks, giving us a 1 week buffer. It's been 6 weeks and they can't even give us a status on our order (which was already charged to our card). The website proclaims 2 days shipping all over it. However, if you read reviews online, then you'll see that every customer is complaining about the long shipment times and lack of customer service when trying to locate placed orders.

Easily the worst experience I've ever had with an online shipper. Ten weeks passed between the time I'd placed the order and the time it landed on my doorstep. The time period was so long that I'd completely forgotten I'd even purchased anything from this company (they don't charge your account until you've verified receipt). I was out of town when the table arrived, and in the time that elapsed I'd purchased a different table. When I called Hayneedle to push for a return a week later, they told me I'd missed my return window(!) at that I could "arrange to sell it on eBay or Craigslist." Well thanks. Tread carefully. A store that won't even allow you to return merchandise within 30 days for at least store credit is sure to be a scam.

I placed an order which was cancelled by Hayneedle because their accounting department said the information didn't match my banks; they did not notify me they were doing this. I talked to their representative who said the information didn't match. I went through the data bit by bit with my bank and they verified it as in agreement with their records. The Hayneedle representative refused to believe that their accounting department could actually make a mistake. So, I wasted a week and numerous phone calls without getting anywhere. Pompous people.

I ordered an entertainment center ($346.50) from a Hayneedle company in February. They shipped me a table ($179) but charged me for the entertainment center. I returned the item approx. March 15th and I am STILL WAITING for them to credit my account (June 24). They acknowledged that it was completely their fault and they received the item back but still have not processed the credit. I have called and emailed them multiple times and I get a different story each time including that it is my fault that the credit is taking so long because I put the item in dispute with my credit card company. Not sure I will ever get my $346.50 back. NEVER BUY FROM THIS COMPANY.

I ordered a sofa bed and it arrived at the delivery terminal damaged. I refused delivery and received a refund. I ordered the same sofa bed a second time. Estimated delivery date was 5/31. A week and a half later, it still hasn't been delivered. After calling to get an update, I was told that the delivery company, Home Direct, lost the item. At this point, I am very angry. This is very poor service either by Hayneedle and/or the delivery company. I will never shop at Hayneedle again and discourage others from doing so.

On The Edge 900124 Red Folding Utility Wagon With Handle - I bought this wagon on April 24, 2013. The first time my husband and I used the wagon, everything went well. However, the second time we used the wagon, the welds on the front axle separated, rendering the wagon unusable. I contacted Hayneedle about an exchange, and their polite reply was that since this was beyond the 30-day window, they would not be able to do anything.

We ordered a mosaic wood burning fire pit, and it arrived pretty much as expected; and the "some assembly required" was tolerable. We never built a fire in it but did use it as an occasional table on our deck. It faded rapidly but that was expected. What was not expected is that the terracotta-like mosaic pieces started popping out of the matrix after three months of use (it was covered all winter long). Contacting Hayneedle, they basically said, "So sorry for the inconvenience, your $300 table only has a 30-day warranty.” I've bought a lot of things in my life and can't recall a single one of this magnitude that has only a 30-day warranty. Beware of what you buy and from whom you buy it. A reputable dealer wouldn't carry junk.

I ordered a Coronado Firebowl from Hayneedle in January, but due to cold weather, did not start using it until April. I have difficulty attaching the propane heater as the part it attaches to is at an angle. I have to turn the firebowl upside down to attach the heater, which is difficult to do since I'm 75 years old. I also have to take the glass particles out of the firebowl to do this. And just lately I find I cannot turn off the propane, so must let the fire burn until the tank is empty. I understand that I waited too long to return the item, but did ask for some advice in getting it fixed. So far I have received none.

I ordered a white wood window box (Item#: HN-DMC002) and bracket and made the mistake to not open it until my husband returned from Florida and could install it. It was past the 30-day return period. We were appalled by how shoddy the construction of this window box was. The only way to use this window box is to sand, caulk and repaint (2 coats) the entire box. I tried to return it for a store credit and was told my only option is to sell it on eBay. Forget easy returns. Run the other way when you see a product manufactured by DMC Products. I was told by Hayneedle to sell it on eBay or Craigslist or donate it to charity. No one will pay $118 for this poorly made item so I guess Goodwill is my only option. Be sure to check your items immediately so you don't have to eat $118 like I have to.

Late December I ordered a rocking chair. There were repeated delays in delivery and by the time it was ready for delivery in mid-March, the price had increased. Of course the web only shows the current price. The company's representatives refused to lower the price and the item was refused (prior to delivery). They then insisted on charging a return shipping fee in spite of "100% Satisfaction" guarantee, "No Hassle Return", "Free Shipping" and "No restocking fee" all over the website. What is not there is a return policy which states you have to pay the freight. Long and repeated conversations resulted in cutting the return fee in half… still leaving me feeling like I paid $80 because of deceptive practices!

This has been my #1 worst online shopping experience. I wish I could give them 0 stars, but I'm hoping by sharing my experience it will help others steer clear of this company. I purchased a new home last year and proceeded to shop for furniture. I purchased 2 chairs from Hayneedle. Everything was fine. Pricing was good and I earned what they call haybucks, which is basically a coupon code for x dollars off your next purchase. My second purchase was for a coffee table and 2 end tables. The total was around $1,200 and I used the haybucks for $50 off. The 3 pieces came all with different issues. One table had a hole drilled incorrectly, so I couldn't attach the leg. One table had paint chipped off on the front. One table had a huge dent in the wood, where the wood was crushed.

I thought I was ordering a desk and hutch based on the site. After I learned I was only getting the desk, I called and complained. The website was very misleading. It was nothing but a pain in the neck with rude and useless customer service clerks. I called my credit card company and disputed the order and refused delivery. What a horrible first time experience. I will never use them again.

Product never shipped - I ordered a storage cabinet from Hayneedle. Nothing on the website indicated that the product would be backordered. Instead, it showed when the product would be shipped. After 2 1/2 months and receiving emails saying that shipment would be delayed several times, the product has not been shipped. Yet when I go to the website, the product shows that if ordered immediately, it would ship in a few days. I buy a lot of products online and this is the unqualified worst company I have ever dealt with.

I am a first time buyer at Hayneedle and didn't like the quality of the flag I bought. They told me I would have to pay for the return. It's ironic when their site is littered with 100% Customer Satisfaction pictures! Avoid at all costs!

The Hamilton Beach coffee pot that I purchased through your firm and ordered on September 24 has failed to recognize the time set for automatic brew and comes on at any time of the day or night, resulting in my having to unplug the overheated appliance from the electrical outlet for fear of it causing a fire in my kitchen. Please advise. Thank you.

The delivery company has been sitting on our furniture for over two weeks and claims that it has no time to deliver until Christmas. That is over five weeks away! Terrible delivery service.

I bought a Flexible Flyer Swingset for my little granddaughter. When my husband finished putting it together, he looked for the Ground Anchors, which is clearly stated in the directions. I contacted the company by phone and we kept missing each. So, I emailed my concerns. The following is the response I got: "Thank you for contacting Hayneedle. I am very sorry to hear that your Swingset is missing anchor pins. We do not have parts available for this item. We can offer three options: 1) We can offer you 10% to have the item fixed locally ($21.99). 2) We can have the item returned, issue a refund and then reorder for you. 3) We can order a replacement which will charge you $219.98. You can take the part that you need and then we will issue a refund when the remaining parts are sent back. Shipping paid both ways by us. Please let me know which option would work best for you."

When I opened my email this morning, I found that Hayneedle refunded more of their bogus charges to my Bill Me Later account. Hayneedle still owe me $83.38 of the $699.99 they charged me for duplicate bunk beds, in addition to the cost charged to me of shipping extra mattresses they sent me back to them. My original order which they charged Bill Me Later account $699.99 lacks the Ethan F/F Rail/Ladder pack #** and Ethan Full/Full Slat Pack #**, items we have yet to receive. I have filed a complaint with the FTC since my order was made online and this is an online business. Hayneedle! Make this right!

On August 16, 2012, using Bill Me Later, I placed an online order for one set of Ethan full-over-full bunk beds with under bed storage drawers (free shipping) and two free Woodcrest Sleep Time 5.75-in mattresses (full) were included in the order. I received email confirmation of my order from Hayneedle on August 16, 2012. The confirmation of order was exactly as I ordered. The total cost was $699.99, which is the exact quoted price for the beds and under drawers. On August 22, 2012, four (4) full size mattresses were delivered to my home by FedEx.

We ordered an outdoor set. We were to have white glove delivery but it did not happen, I had to unload it myself. Then the set was cheap and the wrong color - from the fabric to the wicker itself. We called to take advantage of their posted "no hassle return policy" and they refused to pay for the shipping back. The reason we purchased it from them is because of their favorable return policy if we did not like it. Nowhere on their site or policy do they actually say the customer is responsible for the return shipping costs. They claim that it is clear that the customer pays the shipping. The cumulative advertising does not say that the customer is responsible for the shipping!

Hayneedle Lazy 3-person Swing Chair & Bed - My husband was putting this together, he said this will never last long! The materials are too cheap, but I made him put it together anyway. The first time we sat on it, a piece broke! Then it rained and with a little wind, it fell over and broke the canopy off and left scratches all over! I paid almost $400 for a swing that I only sat on once! It's useless and I want a complete refund! I made my husband throw the box away because I trusted your company to make a swing that would last years! You can't blame my husband for putting it together - he builds houses! I'm so angry and disappointed; I was looking forward to spending time with my husband on that swing!

My order was shipped on 2/15/2012 from Carson, CA. It was returned to shipper and delivered on 2/16/2012. It was signed by Mike. What do I do now? Package is paid for. Thank you for any help.

I ordered a TV stand. When I received it, I liked the style, however I think the quality control needs some work, as two of the pieces had very noticeable nicks down to the bare wood. I will be able to touch them up, but I should not have received them in this condition.

I ordered a Dimplex Electric Fireplace in October. I received the first one, and it was damaged. I called, and they gave me a store credit for a second one. I received it, and it was also damaged. I requested my money back and found one elsewhere. They said it would take 30 days to get money back. After several e-mails and being told "The check is in the mail," I am going to take other actions. The total was over $350.00, and I am paying interest on a credit card for a product that I do not have and do not have a refund to pay off the credit card!

I went to AMazon.com looking for a swingset for the kids. I found one for $260.00 from Hayneedle. So I ordered it! All I got was a box with about 40 lbs of bolts and nuts. I contacted Hayneedle, and they said that is the order. I told them on Amazon.com, no where do it says you are ordering a box of bolts and nuts. They said that they will return the money, but I'm getting the run around

I ordered a 5 by 6 oval Bangor braided rug from Hayneedle. It was delivered in good condition, but the colors were more vibrant than the picture had showed and it was not as big as a regular 5 X 6 should be, and along the edge, it was messed up. I called customer service, and they said that since it was in good shape, I have to pay the shipping. I got no customer satisfaction. I will spread the word about Hayneedle!

I ordered a glider rocking chair for my due-in-two-weeks wife. I received the rocking chair with a knife in it. All items were ripped open from plastic, wood crack, scratched and chipped. The back cushion had candy-like hard substance stain, there was no hardware or instructions. They wasted my time and energy, just another thing to take care of and worry about.

We ordered a bunk bed with trundle from Hayneedle. The first bed came with multiple pieces damaged. It was complicated and frustrating to exchange it, in spite of their "no hassle" guarantee. I had to miss 2 days of work to wait for the freight company to pick it up and then again a few weeks later to accept the new delivery. The new bed was all fine except for a cracked and unusable guard rail. We asked to exchange the guard rail for an undamaged one.

Complaint closed. I forwarded the email from Consumer Affairs to MaryAnn at Hayneedle.com and received an apology, along with a refund, for untimely response to the issues with the hammock and stand. I will purchase from Hayneedle again.

The item ordered was a Mayan hammock with stand. The item received was a hanging chair. I shipped the item back. I received credit and received the hammock. A week later, I received the stand. The box containing the stand was a mess. The accessory bag with nuts and bolts was open, and a bolt was hanging out of a hole in the box. The Styrofoam bracing the stand parts was broken, and the stand had numerous, large scratches on the finish. One of the rubber boots was torn. The end caps on the stand were not made to fit this particular hammock. As a result, the metal inserts in the end loops of the hammock would not lay flat in the end cap and bent. Without the metal hammock inserts, the loops become worn and fray quickly.

I ordered a stuffed bear at $99.98 and the hair is falling out. It started falling out as soon as we got it. And now my child has gotten attached to it, so we don't want to send it back. I think we ought to get at least half of our money back, if not all. My child screams if we even think about sending it back.

Followup: Hayneedle has admitted that the furniture that I purchased doesn't even have a "white glove service" option. I couldn't have gotten it delivered and assembled in any way, shape, or form. However, they have apologized for my inconvenience and are refunding $90.00 for my trouble. And they actually suggested a local company that they found that might be able to help me. Not a lot more I could expect.

After ordering an entire bedroom set, I discovered that the order was on its way to be delivered by FedEx (I had no idea FedEx delivers furniture). Imagine my alarm when I realized that an entire bedroom set would be left on my doorstep! When I called to plead for help, I was told that it was too late to get "white glove service". I had never even seen that mentioned on their site. I also don't understand why they cannot make provisions five days before the announced delivery to have the furniture assembled and the packaging removed. They obviously know that this can be a concern because they offer "white glove service" for an additional charge.

I ordered an item from this company with the understanding that they had a no hassle return policy if I so needed to use it. Before I received the item, I had located the item on Overstock.com at a much cheaper price. So I called Hayneedle.com Customer Service and told them that I did not want the item after all. I was informed by their customer service person to just refuse the package when it arrived to my house and everything would be fine and I would receive my full credit. I refused the delivery from UPS and then went on to track it to be delivered back to the shipper within two days after I refused it.