Hayneedle Reviews

I bought wind chimes from Hayneedle as a birthday gift for my mother. When it comes to technology, I'm very challenged but it was easy and simple ordering from them. The wind chimes arrived on time and in good condition. And it looks nice and she loves it. I'd recommend Hayneedle to anybody. We loved it.

I bought a good quality easel from Hayneedle. It was the nicest one I could find online. Hayneedle's site was fine, but it didn't say that the easel came with the side pockets for the pencils and paintbrushes. And then underneath, there's a box which is red, which wasn't mentioned either. It was fine, but it just didn't match the easel. So, we purchased the same, but just a different color.

I'm hesitant to give a numerical rating, since I was ultimately not able to complete my purchase - but I was dissatisfied with my shopping experience. I received a 20% off coupon in the mail and was going to use it to shop for a rug. I put a rug in my cart that was approximately $650, but when it came time to check out I could not locate the coupon, so I decided to keep searching for it. A couple days later when I went back to my cart, the price had gone up over $200 and is now $861!!! The original rug was not on sale or anything unusual. This sudden, extreme and arbitrary price increase makes me wonder about all of their prices and how they set them. Needless to say, I deleted my order!

I was moving to a new house and I wanted a piece of furniture, so my dog could sleep inside the house. The living arrangement's changed a little bit with the design of the house and I just keep him in the living room and he could sleep there at night. I ordered a pet end table from Hayneedle, and it came in a couple of days. I bought stuff at other places where by the time I got it, it was destroyed. But the end table from Hayneedle was well-packed with sturdy packaging. The cost was reasonable, too. And the quality's good. It got delivered timely, and it was free shipping. So it worked out really well. I would recommend Hayneedle to anybody else.

Our experience with Hayneedle was great. My wife ordered from them a desk for my child and it showed up a couple of days later. It wasn’t painful at all. And I like the ease of putting the desk together. I thought it would take me a couple of hours. When I opened the box, it’s good. It wasn’t expensive so I’m not expecting it to be expensive wood but for the price of what it is, it’s fine.

Purchased an outdoor cabinet displayed on their website showing outdoors on a patio... I actually had to hire someone to assemble (My arm is in a cast ). When I returned I found this outdoor cabinet to be an indoor cabinet... Wooden slat top allows rain water to enter. Customer service said to return. Box had been shredded... Now I have to hire someone again to disassemble, then go buy a box to return. Very dissatisfied with Hayneedle and their military type customer service. NEVER AGAIN!

I'm a contractor and I do remodeling and reconstructions. We order from Hayneedle as needed. I also got a bed there for my daughter who's getting older. Purchasing online was fine and their website seemed fine to me but it was my secretary and my daughter who did the ordering. The cost was fine and the quality of the products was what I expected.

My stepson is into tractors and he never had a ride-along tractor before. It was the perfect gift for him so I bought a John Deere Mini Loader Tractor as a Christmas present. Ordering online from Hayneedle was really easy. I googled "ride-along tractor" and Hayneedle was the first or second to pop up. The tractor from Hayneedle was a little bit cheaper than on the other site, by $20 or $40, and they got good reviews as well. Then, the quality of the tractor is great. Unfortunately, I have nowhere else to put it indoors so it’s been outside in the rain and stuff, but it still works completely fine. Assembly was a little tricky but it worked out fine. The cost of the product was well worth it also. I would definitely buy another one or have someone else buy it from Hayneedle. Purchasing from Hayneedle is a safe bet, there are no risks, and the packages arrive when it’s supposed to.

I bought some composting stuff from Hayneedle and I've had it for about a month and a half. The online ordering experience was fast and easy and the cost was just right for the quality which is as good as expected.

I bought a Coral Coast Harrison 4-foot Wood Garden Bridge from Hayneedle two months ago and my experience with them was absolutely fine. That product was just what I was looking for and it was reasonably priced, so I decided to give it a shot. I ordered it on my cell phone and that was very easy. The quality of the product that I received was great. Hayneedle is the best place and I'll certainly buy from them again.

I was looking for a specific product and Hayneedle had it. My online ordering experience with them was fine and pretty straightforward. The product arrived just when they said it was gonna arrive and the product also looked like it did online. I've had the Hayneedle product in my home for six weeks and it s quality seems to be very good. I would recommend Hayneedle.

I ordered a console table from Hayneedle. The online ordering experience was good and there were no problems. Shipping was good as well. While the table isn't high quality, the quality is adequate and it serves its purpose. What I planned all worked out.

Ordered Furniture of America Oper Rustic 3-Seater Tufted Linen-like Fabric Loveseat Dining Bench in gray and I was sent a wrong color beige. Spoke with customer service who helped me with FedEx shipment back and reordered for me. I received the exact same wrong color bench back in the same box that my husband taped closed the first time. Very dissatisfied!

Hayneedle's website was really easy to navigate. However, when I go back to a page and hit back, it loads really slowly. Still, I purchased an oval wall mirror and a table from them. Also, I found the same console table on two different spots on Hayneedle. One for selling for $199 and the other one was $189. I'm pretty good about shopping online but I'm done with that.

I ordered an end table from Hayneedle. Shipping was good and it arrived when it was supposed to. The quality of the table was good. However, there was a little chip on the top. I was going to send it down but then the representative gave me a better deal if I just kept the table. So, it was very easy to work with them. I would definitely order from Hayneedle again.

I purchased $1200 worth of patio furniture several weeks ago. I received a call from the shipment company (not Hayneedle) that they were missing the largest piece of my order - a $1000 piece of furniture. I called Hayneedle who said it would take 72 BUSINESS hours to find out what happened to it. That's almost 2 weeks of nothing! I called again today and was told they still don't know where it is and I should just be patient. I told them to ship me out a new set of furniture that I already PAID for. They said they could not do that. I better have my refund in less than 72 non-business hours.

I recently purchased a beautiful desk from Hayneedle, and after reading reviews - became a bit nervous. Overall, the shopping experience was easy and pleasant. The checkout process was simple, and after my order remained at "in-fulfillment" for two days I was notified that it had shipped, and it was delivered the next day. Sadly however, the desk I ordered arrived with cosmetic damage. I immediately reached out to Hayneedle via their customer service link, as well as through their Facebook page. I supplied photos of the damage and asked for a resolution. To my surprise, only a few minutes after sending the message I was contacted by a wonderful customer service representative (Kari), who apologized and went above and beyond to make the situation right. I'm extremely satisfied with the outcome and appreciate that instead of sending the damaged desk back and having them throw it away, they've suggested donating it to a charity.

I bought an Ottoman from Hayneedle. A friend had forwarded it over since she had purchased one there previously. The online ordering process was easy and the quality of the product is fair for the price. I would recommend them.

I just want to clarify, this was a brand new purchase. We sold our old bed and ordered this bunk bed assuming we would have it delivered by the original date provided by Hayneedle. We purchased this bed on 3/1/18. We have now been without a bed for our daughters for 5 weeks. A credit for missing parts does not help me 1. purchase a new bed or 2. put this bed together. Yes I would like assistance in getting the parts. We have emails stating the parts are no longer available however the product is still offered on your website (this was the email sent to customer service).

I took a chance with Hayneedle after a recent negative experience with Ikea Online, I thought my experience would be better, so far it has not been such. I just moved and got a 10% off coupon with them, so I figured I would give them a chance, they seemed to have a nice selection and good pricing. I ordered two items, they billed my debit card for the correct amount and I received the confirmation via e-mail along with FedEx tracking the following day. That part was fine, but then my debit card got hit with another charge 24 hours later, appeared they charged me twice for one of the items. So I sent two e-mails over a 24 hour period to Customer Service, and never got a response.

Hayneedle rain barrel was the first one we bought. My wife found it, and she told me to purchase one. Online ordering was very good. It was pretty well laid out on the website, and it was a good experience. The quality is very good, however, the cost is too expensive. Nevertheless, if my friends ask me about Hayneedle, I would have nothing but positive to say.

Poor marketing practices. I signed up to receive emails because I really liked the items that I saw on their website, but was not ready to make a purchase just yet. On multiple occasions, I was emailed pictures of items I really wanted to purchase, but could not find anywhere once I was on the site. The links provided on the email did not correlate to the items I was looking to purchase, and the volume of products offered on the website made it next to impossible to find. Need to clean up your email marketing.

I liked the size of the computer desk I bought from Hayneedle. Its quality is good and it was a well-priced product. I like it. And I would recommend Hayneedle.

I purchased a divider, like a shoji screen, from Hayneedle. It looked beautiful and elegant in the online pictures. The wood finish went with the finish in my room. The online purchasing experience turned out to be fast and easy. And I was really happy and surprised how quickly it arrived and what a great product it was. And I get a lot of compliments on it. It also had a great price. It was less than I expected to pay. I would buy from them again. If I could find the right thing I would definitely purchase it from Hayneedle.

I'm in love with the inventory but I've made a fairly big ordered for which my credit card has been charged and immediately after, I get an email saying my order has been canceled. 2 orders. Both of them charged and both of them canceled. I'm super frustrated, I really need that furniture but I don't know if to dispute the charge with my bank or what to do. I'm traveling abroad and I can't get through to them on the 1866 number. HELP!

I ordered off the Walmart website and tried to cancel an order of the Palazzo dining table. Walmart stated to contact Hayneedle the seller but that’s not who I ordered from. I was under the impression I ordered from Walmart. Hayneedle couldn’t cancel the order because it was already out for delivery. They stated I couldn’t refuse to accept the package either. They said accept the item and it’s $21 to return for shipping. I shouldn’t have to pay for shipping and I tried to cancel it. The package arrived and it was damaged on the outside straight thru the package material as well. I noticed a broken leg in the package and I immediately stopped unwrapping the item. Poor quality of furniture. I never expected to have a broken kitchen table upon delivery!

Hayneedle's prices were wonderful. I bought one of those convertible cribs from them and the process was easy. When the product came, it was so well-packed. It's a beautiful product and everything was awesome. I’m getting ready to order another item from them.

Have ordered a recliner on March 4th, was told that there is a delay & I will receive it on April 20. Not very happy about it, also no communications in between??? I need it in March due to, we had company from out of town.

A Hayneedle rep listened to my concerns via private message and offered to refund me the full amount — and didn't require that I return the sofa. That's pretty amazing and much-appreciated.

We Ordered 8 Adirondack chairs on 10/15/17 and received end of October. Chairs had to be constructed by a professional and was costly (very laborious). Once the 8 chairs were completed we placed them on our patio late November for a Thanksgiving celebration with family. It’s now March and the chairs have been on our patio about 4 months. In 4 months the chairs have deteriorated are unusable. They are splintering and splitting not only at joints but in the center of arms and seat boards. We called Hayneedle “customer service” and we were told the chairs had normal wear and tear. Also, the “customer service supervisor” said she also had the chairs and she had to sand and repair them every few months. Who would do that?!

Would give them no stars if that was an option! Ordered a loft bed for my son, took almost 3 weeks to even ship. Was supposed to be delivered on March 19. Well that day came and went and no package delivered. I checked the tracking only to find out that it was returned to Hayneedle on March 14 due to being damaged in transit. No one ever contacted me to tell me nor did a new one get sent to me or a refund given. I waited like a week before contacting them thinking they would just send me a new one but I was wrong.

I've been ordering from Hayneedle for the last five years and every time I've done that, it's always been really easy. I did pretty much everything from my phone and their mobile app was great. I got a desk once, and then when I ordered a lamp, the first one that came in didn’t work as something was wrong with it. Hayneedle had it replaced within two days which was great. It was also cool that they told me to keep the broken lamp. I gave it to a friend of mine and he fixed it. The quality of the items I got was great as well. I'd tell my friends that I had a good experience with Hayneedle and they were easy to shop with. It was even fun just to peruse through even though you don't know what you're looking for and find neat items.

We are very environmental and we watch everything. We have an environment-friendly backyard and we try to do everything we can. So I bought the product that when the water comes down from the gutter, it goes into the container and holds the water for us. Quality and cost-wise, it was very good. When I ordered from Hayneedle online, it was perfect and I had no problem at all. I didn't ever have to go back in and ask anything. It wasn't convoluted to go through the process getting to the point of ordering. Some places are and I just back out. If we went to buy any more environmental things, we would check their site first and I told my children that it was very convenient, easy and we received our product almost immediately.

Ordered faux wicker sofa for porch. Sofa arrived, we assembled, and it proved defective because the legs were not evenly sitting on each end. Went online to process the return and discovered that the return amount was half of the original cost of the sofa itself! Nowhere on the original order could I find details that stated that the return freight shipping (which was free on the delivery end) would be half the cost of the original sofa. Sofa cost $380, sofa return $160! Duped!

Great Furniture for a Bonfire or Fireplace. We bought a bar from Hayneedle for our small business startup, finding one that looked great and was a perfect dimensional fit for the area it would go into. Full disclosure - I happen to be a professional engineer of 40 plus years and my wife used to be an attorney. Between the two of us we have yet to get this monstrosity assembled. Ill fitting parts, useless instructions, awful scrap metal chunks that they call hardware, and a pound of glue so far to stick some pieces back together, our current thinking is to make a nice bonfire outside this Fall. The stuff roughly follows IKEA designs, but was made in China, poor quality knock-off wise. We are spreading the word among our industry association to avoid this company like the plague.

I’ll start from the beginning. Just like many of you I found Hayneedle on Google and loved the pictures on the website! (The problem is my fault because I did not do my research on this company & READ ALL reviews!!) So I placed an order for 2 dressers on the 22nd. The same day I received an email telling me they canceled my order because my address was incorrect (what?! 1st bad thing). So after going back and checking to see if I made a mistake, which I didn’t, I have them a call & the representative had to put in a request to start the delivery process over. I finally receive confirmation with a tracking number on the 28th. The tracking information hasn’t updated since this day. It says “Picked Up At Origin”. So I called Hayneedle on 3/9 & they say it’ll take about 2 more weeks because the furniture has to be flown in.

My desk was delivered damaged. The right side door was completely broken off of the hinges on the desk. I spoke with a customer service rep THAT day with the delivery men still at my house. He put me on hold, called the manufacturer and returned to my call. He told me that the manufacturer has a door to send and assured me that the door was being delivered the next day or following day and that I would have within a few days. Well, that was over 10 days ago!! He told me he would keep me up to date on the shipping information and events.

DO NOT DO BUSINESS WITH THIS COMPANY. You will end up with a sub-standard product, poor customer service and the potential victim of fraud and theft. We bought a twin over full bunk bed for $175 from Hayneedle approximately three weeks before we were set to move and it arrived fairly quickly. Once we moved, we started to put the bed together only to find out that three of the pieces were faulty. The screws didn't fit into the threading, and it was for the top part of the bed - the part that would kill the person on the bottom if it failed. So, we called Hayneedle to find out what we should do and to get replacement parts.

Hayneedle's website looked interesting and I looked it occasionally. I rarely purchase online, so I'm not a big consumer. But my experience with Hayneedle was fine and I was happy with them the one time I used them a month or so ago. Online ordering with Hayneedle was fine and went smoothly, and the overall process was simple. I got a fire pit that I saw at their site. But I haven't taken it out of the box yet and I just put it in storage. I'm planning to use it but I'm remodeling the cottage I bought so I have no place for it right now. Purchasing the fire pit was a spur of the moment thing. I didn't need to get it now, but I'm sure I'll use it eventually and find a place for it. I get Hayneedle's ads now. The problem with buying things online is that you start getting ads from everybody all the time and I don't like that.

When I ordered a doghouse from Hayneedle online, it was easy, the package came on time and the quality was good. It was a great experience and I will order from them again.

Hayneedle's ordering process was easy and cut-and-dried. Their site is very user-friendly, too. I ordered a table from them and I’m happy with the quality. The cost was good as well. And if someone would ask about Hayneedle, I would tell them to go online and shop. They would be pleased with what they'll purchase.

I was browsing a lot of sites for we just moved in to a new home. I was finding things that I liked more than others on the Hayneedle site. They have reasonable prices and a wide variety of things to choose from. Plus the ordering process was quick. You just have to put the item in your cart and then the process of putting your information in and ordering it. If anyone uses Amazon or any other site it's very similar. It's real simple. The end tables I bought was high quality for the price. Hayneedle has become my online personal preference for furniture.

I bought a dining room set. The table came damaged. I sent it back. They billed me for a new table top and it's been 3 weeks. I have not received it and it's been at the delivering company for 2 weeks now. They keep telling me they've been calling and even come to deliver it and no one's been here and that is so not true. I will never order from this company ever again.

I bought an elliptical trainer from Hayneedle and I’ve had it for a month now. I like it and it was a solid value. It’s small and I have it inside the house. So, it fits the purpose that I was looking for. My ordering experience was great. It was easy to check out and pay, and I got things super-fast. It’s sturdy, it’s durable and I let my two teenage boys put it together. I’m satisfied with the quality all the way around. My wife uses it, I use it. It was good for the money. I have a heavy-duty one outside that I use in my garage. But for those winter months and right towards the end of winter, I wanted to be inside and it’s perfect for that purpose. I would highly recommend it.

I'm getting married and I saw a Jewish inspiration that was pretty. I saw a garden arbor off at Hayneedle and ordered it. It was very easy to order online and the product is good quality.

I need a replacement chair because the one Hayneedle sent me has like the front leg damaged so they emailed me back saying, "Hey, we could give you a discount." But I got three sets of chairs so if I just toss it away, it doesn't make sense for me because I need to have matching chairs. So I ordered another set of chairs and everything is fine. They have great service. Hayneedle is a good place to shop.

I ordered a mirror on the 20th of Feb, paid extra for express shipping and was promised a 2 day delivery. When the product did not arrive I called on the 26th, and was told that there was a shipping delay and the product was with FEDEX. They also provided a tracking number, which shows that no product was ever shipped, only a label was created. On the 5th of March I contacted them again and was told that someone would look into it. Today is March 7th and still no one has contacted me. At the very least this is "fraud", as they have taken my money, not delivered my product and given false information, and a fraudulent FEDEX tracking number. If it's not in stock then they should not have accepted the order.

I ordered a full over full bunk bed on February 26th and I got a tracking number March 2nd stating my order had a shipping order and would be at my home by March 5th by the end of the day. I waited all day and even threw my son's old beds out because I knew the bunk bed was on the way, let's say it never came so I called FedEx for them to tell me that they don't have it. So I called Hayneedle and was told that the item was out of stock! Most websites let you know when they're out and won't allow you to order but Hayneedle did! I'm beyond upset. No email or call to even let me know, if it wasn't for me calling I would've waiting for nothing. Why put in a shipping label if you don't have it! So I had to cancel my order after waiting a week, anyone ordering from this company DON'T DO IT!

The online ordering process with Hayneedle was great and the prices were good. It's convenient that I don't have to get out there to go shopping all the time. I stay home and do my online shopping, which I do a lot. Give Hayneedle a try and see if you like it.

I have a kinkajou and he likes things to crawl on, but the typical cat tree is covered with carpet that gets nasty and grungy very quickly so I was looking for an alternative. I had a great experience ordering from Hayneedle. I bought a cat tree type item that didn't have a lot of carpet on it. At first, the instructions for putting it together seemed a little weird. But then once I got around it, it was fine. The product seems to be working out great and it’s holding up so far. I might order another one. The cost was reasonable. However, I wish that the particular product was offered in other colors than white.

Hayneedle looks like a great website. The prices are really reasonable and they have a variety of things to choose from. The website is helpful and the checkout process is very simple. It is also very easy to get whatever you need shipped and the shipping process isn't that long. I thought it was the best website to order a bird bath from.

I like Hayneedle. It’s a good place to go for reference and shopping. I was looking to finish my basement and I liked their selection. When I ordered online, everything went smooth. I've had the dining chairs for three months and the quality is very good. If I’m looking for stuff to buy online, I’ll look at Hayneedle’s selections.

The pet gate from Hayneedle suited our needs and it was very easy to order it. It took two clicks and we were done. We got what we wanted and it was a pleasant experience. The pet gate fits in the hallway where we needed it to fit and it's not some plastic thing that we stick up. It's a very nice gate and it looks attractive. It's sturdy and the dogs can't get through it which is good. They're small dogs but still, they can't open it. It's a good quality product. Hayneedle has a variety of products and people can look them up on the website.

I ordered 2 products from this company on Feb 26, 2018. They charged my debit card 278.00. One item shipped on Feb 27, 2018. They took 203.00 out of my account. I called customer service (A Joke). No customer service there, I was on hold for over 30 minutes and then was told. They placed a HOLD the day I ordered (the hold I was told would be released by my bank the day it shipped. However it already shipped and my bank said they placed the hold till March 3, 2018 so only the company could remove it. Obviously it did not get removed).

About a month ago, I got three of Hayneedle's garden benches. I have a restaurant with a gazebo area and I have benches out there. They were 27 years old so I thought I would replace them. I was looking online for an inexpensive bench and I found the benches on their website which looked similar to what I had. They were what I needed plus they were on sale so they were a good price. So far, it worked out fine and the quality is excellent.

Several months ago I ordered a garden arbor. I wasn’t able to assemble it due to winter weather. I attempted to put it together yesterday only to find the instructions were HORRIBLE, there were missing parts, the screw holes don’t work & it’s extremely flimsy. I will attempt to GLUE it together. (thanks Hayneedle) if that fails I will throw it in the trash. If this is an indication of the products they sell I definitely won’t be ordering from them again. I WOULD NOT recommend Hayneedle to a friend or family.

So I received a gift of 6 bar stools purchased from Hayneedle.com and they were beautiful and arrived on time. We put them together and they looked beautiful. First use, a woman sat on the stool and the bar on the base cracked in half (she was a tiny woman). We called Hayneedle and the rep told us we were past the 30 day warranty so there was nothing she could do. We glued the cracked stool and moved it out of commission. Next time we used the stools again, a 120 lb woman had the same experience and the same break in the base of the chair.

I purchased 13 bags of rocks (Caribbean Beach Pebbles) at 30 lbs each. They cracked. They have a 30 day return policy which would did me no good because it would have cost me more than what I paid for them to ship them back. They gave me a "store credit" for $5.42. I will NEVER buy anything from them again.

I placed a order by mistake. Minutes after I did I tried to cancel online but was impossible. You can pay hundreds of dollars online but they do not offer the option to cancel online. You have to call but it does not work...I called to their number that shows online and the person on the phone said that they could not locate my order by number that takes 30 to 40 minutes to show up in the system, but that he will cancel for me with the order number. I also replied to email received to cancel the order just in case but nothing worked. Two days after that I receive a email that they are sending the items. I still in the process of stopping the shipping and finding out how many days will take to see my money back. Lesson learned; do not order from unknown companies. Keep with the big brands that you already know how it works.

The TV stand that I purchased from Hayneedle was exactly what I was looking for, and ordering it online was very easy. It came in the exact amount of time that they said it would, and the cost was fair. My experience with Hayneedle was good, and I have had that TV stand for about four weeks now. It has two hinged doors, and I like what I got. There is a little thing that catches the door to keep it shut, and one of them was bent and I had to bend it myself, but everything else was perfect. However, the box that was used to deliver the TV stand was so big that the UPS guy could hardly carry it to my house. It could have been split up in a couple of boxes. It was so heavy that once I got it inside, I had a hard time getting things out of it and moving it around so that I could assemble the table. Nevertheless, Hayneedle is a good place to order from, and I’m thinking about ordering some end tables to match my TV table.

I ordered three barstools from Hayneedle which came today. When I made the order, I went through PayPal to pay for the account. I believe that I had an account already with Hayneedle but apparently I didn’t. That same evening I also ordered a nightstand as well and I wondered why I wasn’t going through PayPal and then realized I didn’t have an account so I opened up an account with Hayneedle. After everything came today I called Hayneedle to see if they could give me rewards points based on the three barstools that I bought which were $545. Hayneedle claim that they were not able to do that because I paid through PayPal and per their policy could not grant me rewards points.

We were looking for a new coffee table and we have two young children, so we thought that a cocktail table would be a good compromise with the corners and the space. We bought one from Hayneedle and we're using it as a coffee table in our family room. We ordered it online and there were no problems and the cost was good. In the future, we would definitely purchase something else from Hayneedle based on our first experience.

When I was searching online, Hayneedle was the best combination of the attributes of the product I wanted at the right price. I don't have any complaints with their service.

I am very happy with the coffee table I bought from Hayneedle. I have it for about three months now. It is wood with a worn look and a good product with a very reasonable price. Initially, its combination of looks, price and good reviews made me buy it. Ordering from Hayneedle was pretty straightforward too. Their website was very easy to navigate, the shipping took two days, and the item arrived on time. It was a good experience so I'd definitely shop at Hayneedle again. I'd also recommend them.

At this point I've given up hope that I will ever receive a TV stand. I originally placed an order January 29, which arrived late with pieces missing (including all hardware and instructions, and the legs to the stand). When I contacted Hayneedle for a replacement, they were only able to offer a measly 10% discount on the reorder, with no expedited shipping. After calming down, I was relieved when the replacement stand said it was shipped the next day (Feb 12)! I had renewed hope that I would have the stand by the following weekend.

I put an accent chest in my cart not 12 hours ago and signed up for the mailing list hoping to get a coupon, as it was full regular price on the chest (their sales show the original price in gray with a line thru it and the sale price marked SALE in red). This morning checked my email and no coupon, so I went to their website to see if they were any Presidents' Day sales and got a red alert showing that the price went up $36 (10%). Got someone on the live chat that argued with me that it was because the sale ended overnight, even though I'm sure they can clearly see it wasn't on sale. Tried to send an email to the company and when I clicked submit, it showed 'this page does not exist' and of course my complaint disappeared when I clicked back. Unsubscribed from email and it said it would take 5 days to take effect, something that should be instantaneous. Too many shady things happening here, I'll do my business elsewhere.

I purchased 3 Finley Home Palazzo 26-inch saddle counter stool from Hayneedle. It looks great but I think that the legs are a little uneven. It's a little weird. I know that they weren't expensive too. But still I feel like the feet should all be even. But other than that everything seems to be okay. The ordering process was easy.

I purchased a Linon Harper Mirrored Vanity Set from Hayneedle as we were looking for something small. It fit the measurements and it was also the right color. It is a silver vanity with a bench, and it has a desk capability as well as the mirror. My online ordering experience was excellent, and I’ve been very happy with the product. I found what I wanted, I grabbed it and it came quickly. The vanity set was easy to assemble, and I’ve had it for a month. We needed that vanity and it worked out really well, so even though I don’t order things very often, I will keep Hayneedle in mind for next time.

I did some research and found the right color and style of bar stools. I saw some decent reviews of Hayneedle’s website so I went ahead and bought three bar stools in cappuccino from there. The quality is good and it’s very nice. I only have it for a month but so far, so good.

Got items (TV Console) extremely damage and just got a 30% discount. I was going to keep it that way and fix it, kind of, but no hardware was included, waited three weeks to get them, bad customer service too. The material of furniture is bad bad bad. Do not buy from them.

We’ve had a 3-in-1 Trainer from Hayneedle for a little over 30 days. I found some reviews online and I thought it was going to be great, but we have it and it's not what we thought it would be. The quality of it is not spectacular, and when we try and use it, it’s almost too hard for us to use. We can't take it apart and put it back in the box so we're stuck with it. The ordering and delivery experience was great and everything went quickly but I wished it would have been easier to try and return it. We like the price but we see now why it's cheaper, because the quality is crappy. I would still suggest others to try out Hayneedle.

I had a great experience with Hayneedle. I bought a coffee table from them around two months ago. Ordering online and going through their website was wonderful. The table I got is not the greatest but it's okay. It seemed like it was scratched in several areas but not enough for me to return it. But Hayneedle is a great company. Just make sure you check your the product.

First allow me to say, the gift baskets are absolutely "Fabulous". The problem is you can send these fantastic baskets, however you cannot send a message to accompany the gift. How ridiculous is that! For this reason I may not use them again!!

I looked for the product that I wanted in a number of places and I found that the cheapest was at Hayneedle. My experience was pretty seamless and it was very easy. I just wish they had more products from that brand that I purchased. They didn't have as many as I would have liked but I found the one that I wanted and the quality of their products was great. Hayneedle is definitely worth checking out.

We moved into a new house and I bought kitchen counter bar stools from Hayneedle. I've had them for about a month now and I like them. I looked at the reviews ahead of time and the online ordering process was simple. The cost was very good and was just right. The quality of the products was great and I was very pleased. I would be a repeat customer of Hayneedle.

I purchased two wooden benches from Hayneedle in December. The attached photos tell the story way better than I can. I wrote a return receipt letter to the CEO Scott Doughman and got no response. I am going to post my experience on every consumer site on the web and am writing to the BBB and Consumer Affairs Departments in Nebraska. Stay away from Hayneedle, they do not deserve your business.

My experience with Hayneedle was awesome. I purchased a kitchen sink set for my granddaughter's first birthday and we've had it for about a month now. It's a good quality product and it is what I was looking for. Ordering online was very simple, easy and organized. They did a wonderful job and I would highly recommend Hayneedle to anyone.

I was looking for a coffee table that was simple and a bit smaller than what we have. I have a contemporary look so I needed a yellow coffee table that would fit into the spot and doesn't grab attention since it's too busy in that room. I prefer shopping online as it's easier and I'm more apt to buy online than in stores. I got the coffee table from Hayneedle and the online ordering process was easy. Their website is good and I like it. The shipment was quick and the coffee table came well packaged. The table was received in good condition and it was nice and pretty. It has been in our house for three weeks now and the quality of the table is good for the price. I’ve had a good experience with Hayneedle and I would recommend them.

We bought an end table and a regular size table from Hayneedle. It was the first time I've ordered and the online ordering experience was easy. We've put the tables together and they look nice. They’re a more rustic type of products, they are sturdy and of good quality. It was a good deal and we like them.

A piece of furniture never arrived and after checking on it I come to find out they just canceled my order without telling me. Now they want me to reorder it at a higher price! This is terrible customer service. I would rather get it from another company and pay more than deal with this again.

This was my first time ordering from this company and I will never order from this company again. The customer service was horrible. The shipment was damaged (the table top and a shelf on one of the end tables) and at first I asked for replacement parts, but after I had to send several emails to get an answer as to when I would know about the parts, I decided to return the merchandise. That proved much harder than I thought. I told them the box was badly damaged and I didn't think I could return it in the box.

We went online to look for cushions that would match our wooden chairs and we found the size and color we wanted on the Hayneedle website. We filled out their form and had the cushions sent to the house. Their website was informative and had good descriptions. It has pictures that you could see and it was easy to navigate. So far, we've had the cushions for about a month and they have been really good. We enjoy them. Hayneedle is very competent and I would recommend Hayneedle to people when they're looking for cushions.

I ordered a console table online and it was very easy to do, but the table came broken. When I called customer service, it didn't take a gazillion buttons to push to talk to an actual person and I like that, plus they were super quick to help me. They looked if they could find replacement parts, but they couldn't so they gave me 25% off the order or I could ship it back and they would send me a new one. I was really pleased with the process and felt like it was really good and attentive. Hayneedle has good customer service and the console table had good quality for the price. I'd definitely try them again.

I got a coffee table from Hayneedle and I like its style. I had to put it together and the quality was fine for what I paid for. It serves its purpose. I like it very much and I’m happy I got it. Also, the online ordering process went well. I would recommend Hayneedle and I'd tell friends to go and check it out.

My mother normally likes to shop online for things, and she purchased a headboard from Hayneedle a few weeks back. It was all chrome and it was probably fine, but we returned it. It wasn't the exact look that she wanted. She was still debating between what kind of a headboard to get, like a tufted one, and I didn’t like to go with that headboard in my new place. I’ve noticed that it’s hard sometimes to buy furniture online because it’s not always the same as the picture. Ordering furniture online is tough to do except for certain furniture. For coffee tables and headboards, it’s different than seeing them on the floor in the store and then you are comparing. Overall, it was a good experience with Hayneedle, but it depends on how good of an eye one has for online shopping versus seeing it and having it put together. It ends up with the buyer and the purchaser’s eye.

I've had a great experience with Hayneedle. I've been ordering from them for a couple of years and the quality of their products has been good. I've compared them to other companies and their pricing is great. Their shipping is outstanding, too. When I ordered two desks, they were here within a couple days, which shocked me. I’ll order again from them.

My parents sent a $500 Simon gift card for a gift to my daughter to purchase a hanging chair for her room, she went through a recent tragic experience. Placed order. Next day I get an email that purchase did not go through, they had several different reasons. One being address did not match gift card, maybe instead of letting money process tell people using gift cards to register address. NOW it took a release of over 5 days (until I called Hayneedle to release funds). Now Simon gift cards is placing their own 10-day hold on refund (their policy).

It was the first time I've ever done purchasing at Hayneedle and I had a good experience. They had the color and the style of the corner cabinet I wanted. Ordering online was very easy and while the quality of the cabinet is what I expected for its price, I feel the backing is a little less sturdy. In fact, it was flimsier than what I expected. And while it would be fine for my foot traffic, if you had a lot of people coming in and using it, it would break down a lot quicker than you would have hoped.

I had ordered something from Hayneedle a long time ago and I was very satisfied with it. Sometime last December, I bought a double-sided room divider for Christmas. I thought it would be a good one to buy and it was what I wanted. We ordered one day and it came the next, and I was happy with that.

My first experience with Hayneedle was satisfactory. I googled for a floor standing mirror and it went through a couple of different places. Hayneedle had some good reviews, that’s why I used them. I ordered one for Christmas time, less than two months ago, and the experience was very easy. I liked the appearance of the product although its quality is around the middle of the row. It’s a floor mirror with a drawer on it and while I was trying to put the drawer in I pushed the front of the door through. I then had to glue it back together. It’s not like it’s a big mirror, and one can tell it’s a self-assembled type product. Still, if anyone is thinking about purchasing from Hayneedle, I’d say, “Go for it”,

This furniture is in a covered patio at our vacation home. It looks beautiful and is comfortable. We came back for the winter and the legs were rusting on our patio. We purchased some rubber feet to prevent that and in trying to put them on, the legs just crumbled in my hands. The bottom of the legs broke off with rust spilling out. The ad says all weather and powder coated. This should not happen so quickly. Hayneedle will not do anything, nor the manufacturer.

Hayneedle had the only bar stools that I was looking for, and they were reasonably priced, so I was really happy with that. It was the style that I want, and they also had the height that I needed as the others were too high. Hayneedle’s online ordering process was excellent. After I ordered, my purchase were arrived within three days. That was even better than Amazon, and I was really amazed. These bar stools were the first things I bought from Hayneedle, and they’re still in the box because I’m moving to Florida. Hayneedle is a great company and I had a great experience with them. Where I work, I had mentioned that I had gotten the bar stools, and a lot of the girls there said that they get stuff from Hayneedle too, and it’s really good.

Online ordering with Hayneedle is typical. I've purchased a dog crate that looks like an end table from them and I liked it. I've had it for about 2 weeks now and the quality seems really nice. It fits the space perfectly. My daughter just bought a house and has been looking at various websites, and I told her to look at Hayneedle for things.

When I did a search for what I wanted, Hayneedle happened to have what I needed. I ordered a wall hanging jewelry mirror from them online a month ago and the experience went well. Their website was easy to navigate and it took me right to it. In terms of the product’s quality, it serves the purpose for what I need it. But it said it is supposed to be able to lock and I don't see that function works. But it’s going to be more of a hassle for me to try to return it so I did not even try.

We purchased a girl’s vanity from Hayneedle right before Christmas. Ordering online was simple and very user-friendly. The vanity arrived with no damages and its quality is satisfactory, and everybody is very pleased with it.

About a month ago, I bought a raised flower bed that you plant from Hayneedle. The price was very good and the online ordering experience was excellent. Navigating the website was very easy and it was a fast delivery. I got the product very quickly, which is good.

My daughter bought something very similar to the cabinet I bought from Hayneedle at Target. She broke it when she put it together so I found the cabinet online that looked like it and I bought it for her. The ordering process was easy because I was able to do it and I'm not good at that kind of stuff. It was delivered like they said it was going to be, it's put together, and it's working fine. The cabinet is blue and she's got it sitting in the living room against the wall with stuff on top of it. There are two doors that open and two shelves that you can put stuff in. It's a cute little piece of furniture. The quality is better than the one that she bought before and it seems like it was sturdier.

I've had my Hayneedle rocking chair since Christmas. Its price made me go ahead and purchase it. The website was easy to navigate and finding what I needed was easy. Everything went pretty good. I'd tell friends to give them a shot. They seem like a good company.

I’d tell my friend that it’s good to buy from Hayneedle. My wife wanted a little shelf with the coat hangers on it and I ordered it online from them. The ordering experience had been good. I’ve checked around and their price was decent. The shelf was of good quality, too.

We placed an online order for a child electric car from Hayneedle before Christmas. The ordering process was very easy. The quality was nice and the cost was very reasonable after looking at some other stores.

This is a terrible company. We ordered a vanity set for our daughter and they sent us two of the same side mirrors and a lot of the wood was scratched. Obviously they sent us a used one. When we contacted them for a replacement set they offered us a $20 credit to go purchase a new piece with another store. Well $20 isn't going to get us very far and when we asked to return the set for a refund (at this point, after 6 emails, it wasn't worth arguing with them) they ignored our request and 4 more emails later we still have not gotten a response back. Now we are sitting here with a box full of wood that we can't use and our daughter is without her Christmas present. Terrible company, with terrible customer service. Don't waste your money!

Hayneedle popped up when I Google searched what I was looking for. Their website was easy to navigate. I got my desk and I liked its size and look. The quality is good. I just wish the legs on the actual desk were sturdier. They were skinnier than I thought they would be. But besides that, everything else was fine. It's for a nine-year-old girl so I don't think she's going to do much damage. I would recommend Hayneedle.

My wife looked up Hayneedle online and the desk caught her eye. The online ordering went well and the quality of the item was great. I put together the corner writing desk and it was a good experience.

I purchased two coffee tables from Hayneedle and I was happy because I ordered around Christmas time and the products came on time. Everything was good and I would recommend them.

I bought outdoor cushions from this company based on the description on their website. Once the seat cushions arrived, they didn’t seem like the same product being sold on the website. The gray color was not as described and more importantly, we weren’t able to sit on them because they were so uncomfortable. I called the company to request a return. That is when they started to make me feel like I made the mistake. They challenged, in a demeaning manner, my opinion of the cushions and insisted that they were comfortable and that nothing is wrong with them.

This is the first time I bought anything from Hayneedle. I liked the product and I had no problems ordering. The design of the product is fine but it's very flimsy to me like garbage. The chair broke and the other chair is falling apart. I would not order that again.

They did a great job addressing my concern and did so quickly. They honored their commitment and issued me a full refund. Customer service was polite and quick to respond. I will certainly purchase from them again.

I’ve had Hayneedle products in my home for about 10 months now. I wanted an artificial Christmas tree and I went online. I ordered it through a customer service rep and that rep was awesome.

This is the first time I've used Hayneedle and it's been a good experience. I'm very happy so far. Hayneedle's price is better than most shops around. They have free shipping and it was here in a couple days. And the quality of their products is good.

I googled the chair that I was looking for and pulled it up on Hayneedle. And then, I ordered two Parsons chairs, put my credit card in and it came two days later. Their process was perfect. The cost was very fair and the quality was very good. It’s a gift to my daughter and she loves them. It was a great experience ordering from them and I’ll order again. I’ll look on Hayneedle first before I go to other places. It’s a great place to shop.

We've been Hayneedle customers for six years now. We got from them a little chest of drawers we have by our door and a jewelry chest and the quality is good. I knew what I wanted and I just searched it and their site had them. Ordering was easy and the price was fair. In all my encounters, Hayneedle fulfilled its obligations so it was a good experience for me.

I needed a greenhouse because the weather forecast for winter was awful and my husband was trying to put up plastics, and they looked awful. So, I went online and asked for some portable greenhouses. Hayneedle came up along with some others and their portable greenhouse was appealing so I bought it. Once I clicked on the item in the list from various places, the system asked if I wanted to buy it and I said yes. The site took me to fill in my information and my payment information so the process was very nice and easy.

Hayneedle is now owned by Walmart. Recently I ordered a large rug online from Walmart through Hayneedle. Before ordering I contacted Hayneedle to ask if I could return through Walmart... to a store. I was assured that if the order processed through WM... Which it did, I could return it. I decided to return it but all the paperwork that came with it indicated that it would only be returnable through Hayneedle. I called customer service, explained my problem. They refused to either let me return it through WM or allow me to return it without charging me a return fee. They issued me a return label and a day later, I cannot print it due to "system maintenance". Deceitful and unprofessional. Please be aware that what they say is not to be trusted.

I bought a fire pit from Hayneedle. I did it online and everything was good.

I found the picture of a propane fire pit online at Hayneedle and I liked the design. It had a fair price, too. The online ordering experience was easy and typical like everything else. I added it to my cart and sent my credit card information. The quality of the product was good and the shipping came out fast. It came in a few days, which I thought would take at least a week.

I did a Google search on the type of stools I was looking for and Hayneedle just came up. I had never heard of them prior to that. Their website was very easy to use and I bought some upholstered counter stools for the kitchen. They were the ones that I was looking for exactly and Hayneedle is the only one that has the exact style that I wanted. The quality is very good and the cost is about right. I had a positive experience with this company.

I purchased two torch lamps in August 2016. Received them 9/2016. I paid $600 for two. Shipping and delivery was ok. The quality of the lamps were not what I expected and I posted my opinion on their site a year ago. 5 months ago one light stopped working but I didn't complain because I thought the one might be defective. Last night the other stopped working.

My first Hayneedle product was a keepsake box that I bought four years ago. I was looking for one and I saw it in their website. I have never been there before. The item looked good and it was reasonably priced. So I ordered it and I’ve been pleased with it ever since. That’s why we went to Hayneedle the second time and were as pleased with our second purchase as we were with our first. The first purchase was finished. The second purchase, we wanted to stain it ourselves because we wanted to match a table we had purchased without chairs. We weren’t able to purchase chairs online in other venues that were unfinished. So when we saw Hayneedle, it really fit our needs.

We ordered a bunk bed for my kids for Christmas through Hayneedle. I waited for my kids to fall asleep (in my bed) on Christmas Eve and began building the bed. At about 1 am I discovered the head and foot boards to the top bunk weren't delivered. The next day I called and emailed saying I needed replacement parts as well as my disappointment that my children wouldn't have their big Christmas present from Santa. The day after Christmas they responded saying they would refund us 10% and get a new part sent out asap.

My husband likes individual companies. And he would rather go to a company like Hayneedle than go with Amazon. He was looking for a specific item and he found it in Hayneedle. And he bought it for me. He was extremely pleased with Hayneedle's service. Their customer service rep sent us some emails saying that his order was completed and another email saying it had been shipped. Their products were all just as presented on their webpage. The pictures were represented well for what my husband was looking for. And the description matched the product. And when we received it, we got it in a timely manner. Also, it was supposed to be back ordered for one day and it ended up getting here a day earlier than what he thought it was going to.

I ordered an Air hockey Table for my 8 year old son for Christmas on 12/9/2017, and was told it would arrive by 12/19/17. Sadly it never arrived, so after contacting the customer service dept. on 12/21/17, I was initially advised to go shopping for something else because it looks like the item was lost during shipping. I was furious with that response so requested to speak to a manager. A woman known as Bre took my call and did apologize for the problem and attempted to make good by promising to ship me an additional lower priced table OVERNIGHT in order for my little boy to have something to enjoy on 12/26/2017 while they figure out where my original order was. Reluctantly I agreed because she promised it will be on my porch on 12/26. (She also promised me that she would call me back with an update on the initial order after Christmas once she figures out what happened.)

I have three counter stools from Hayneedle, and ordering them online was very easy. I like the way they look, the price is fair, and the quality is very good. I like my products and I’m happy with the service.

Hayneedle upon reading my review at Consumer Affairs reacted very quickly, and professionally resolving the issue 100%.

My wife and I bought 4 chairs and 3 bench stools from Hayneedle back in April. The wood where you put your feet on the stools has already broken on two stools. Please keep in mind we only used these since about June or so because we just had finished the kitchen. I called today 1-3-18 to ask what they could do for me and the lady was rude first to my wife then I was on hold over and over. The final answer was they only cover it for the first 30 days; she said she called the supplier and they can't do anything either as they no longer make the stools. I asked for their information and she wouldn't give it to me. All in all the worst customer service I have ever seen and will never buy from here again... I attached pictures to show that we didn't even really use the stools much and where the screw just broke away. Very sad. Again, stay away. They do not back anything...

The product that Hayneedle sent us was all broken up into little pieces. FedEx delivered it and we opened it up and it was made of cheap Balsa wood. Hayneedle didn’t describe that when you order it online but most of it was chipped up and you couldn’t even put it together so we sent it back. And then, I ordered something from them a while ago and that was the cheapest thing. It was my little buggy that I go to the store with but it fell apart in two days with the little plastic wheels. I should have gone to Walmart and got it. They’re also overpriced. I'm not ordering from Hayneedle again. The products they deliver are a piece of crap.

I purchased the Belham Living McRae Mid Century Rocking Chair from Hayneedle. Ordering online was easy and I’ve had the product for a month and a half. I like the quality and the cost was reasonable.

I have a problem with your company. I purchased a Keter 213039 Factor 8x6 ft. Storage shed last Friday 12/15/17. Your item #KNAO48 from your outlet store. I found the unit in the store. It had one price on it and it was a green label. I asked a young man if that was both boxes on the floor and he said yes. I went out and rented a truck to pick up. I showed up and paid for the storage shed. When they were loading into the truck. They stopped and said I had to pay double because there were two boxes. The boxes stated 1/2 and 2/2. They said you sold each box separately. Who buys a half a shed or better yet why would you sell a half of unit. I hope you make this right by selling me this unit complete at the price I paid.

Ordered a buffet. We had to make the appt with them 3 times and still never showed up. Every time we called them they never know what going on or where it was at. When we finally received it the box is torn and all busted up. I'm not very happy person right now.

A Hayneedle representative contacted us to apologize for the delay and compensated us which we felt went above and beyond. Will definitely consider ordering from them again, but we will plan better to allow extra time.

On 12.11.17 I placed a purchase order for a Gas/Charcoal/smoker grill (nothing cheap btw) in Hayneedle.com. Confirmation advised to be delivered on 12.22.17 between 10 am and 2 pm. Never receive it and never got any kind of notification/explanation to let me know what was happening. On 12.23.17 I sent an email requesting some updates about item. On 12.26.17 I received an answer, apologizing and saying that I will be contacted between 24/48 hours to get some information. On 12.27.17 someone left a voicemail telling me that someone will contact me by phone to reschedule the delivering. Nothing yet. The item so expected was a Christmas gift. Obviously it is not anymore because Christmas was 3 days ago. Shame that they are playing with people money, time and expectations.

I ordered a comforter that looked great on the Hayneedle website. However, when I received the comforter in the mail I got what appears to be a cheap import that is way overpriced. Not only is it made with cheap material it not well made. It's also priced about $50 higher than it should be. I can only guess they assume on customers not following through with returns because of the out of pocket cost.

Hayneedle came through. They finally agreed to deliver to our marina! The product arrived today! Thank you Hayneedle for reconsidering your policy.

We got the dog house from Hayneedle. Ordering from them was very easy. I called and somebody just walked me through it. They took care of order and they shipped it on time. It was a good experience. Everything was smooth and it nicely happened.

The staining on the legs to the mirror is uneven and has a circle of stain in more than one spot. The wood around the mirror is dented. The wood that holds the legs is dented. Overall poor quality. I want to return the mirror and I don't want a replacement. I want a REFUND!

Ordered item on December 14 for a Christmas gift. Did not come by December 23 so I called in panic. The lady looked it up and said like it was a normal thing. Oh we didn't have it so we were supposed to tell you we canceled the order... I had no notice... She said they had the item now... I asked for a fast ship to be told someone would look at the order on Tuesday and let me know... I told her to cancel the order and my daughter will not get the gift on Christmas... Not a company I will ever trust again!!!

So I ordered a gaming chair as a Christmas present on Dec. 19th, paid extra for priority shipping so it could be shipped and arrive right before Christmas. All in all it costed me nearly $400. On the 20th, (Thursday) Hayneedle cancelled the order. The money still has not been refunded to me and it being a weekend with Christmas on a Monday, there's no way I'm getting the money back before Christmas. I called and asked them why it was cancelled and they told me that there was a problem on their end verifying the order. I asked if there was any way it could be fixed and shipped and the lady seemed clueless on what to give me for an answer, instead giving me long-winded babbles with no straightforward answer in it. She tried telling me that they did everything they could and did not care that they pretty much screwed me for Christmas. Unsympathetic company that seems to like to take your money instantly but not like to rightfully refund it.

I ordered a knife case for a Christmas gift from this company because of it arriving on Thursday before Christmas. When Thursday came and went with no shipping confirmation, I called the company. They called the vendor and said would send me an email when they got a response. I called the next morning again, with no response, and was told they would send another email. Later that day I received an email saying the item was backorder until the end of January. Why would their website say I would have it on December 21st when it is back ordered until January. The only gift that I have ordered and not received was from this company. Ridiculous. Asked to cancel the order and waiting on a response. I will never order from this company again.

My daughter-in-law found Hayneedle. They had a lot of nice things on the site and I'd look through it again. She also found the first desk. She ordered it and had it delivered here. For the second desk, I was the one who did it. The desks came 10 days from the time they were ordered.

I ordered a small dog house from their site and what I got was a dog house door for $25. I called them and the rep said "oh that happens a lot". I told her it was on their question form, the same exact questions. I said, "What can I do?" She said under options I could order the house that fits the door! They want $105 for the small plastic house. I asked for a refund. I sent them the door back. They gave me $16 back of the $25 it cost me. I will never do business with them again. Thank you.

I contacted customer service prior to ordering two nightstands to details regarding what would happen should the color not match the furniture currently in the room or the picture shown and what fees would be charged to return. I was told the nightstands were the exact same as the picture shown and it would be small minimal fee that would be deducted from the refund and they would send a return label to the email provided once they were notified of the return, which I found to be okay. Sure enough after receiving the nightstands they were much, much lighter than the picture. I called to request the return label and was told $50 would be the cost of the return, however it would be my responsibility to carry them to a local FedEx center or it would be a charge of least $360 charged to my credit card to have FedEx pick them up. First of all this is more than I paid for nightstands altogether and secondly I have no means to get them to the nearest center.

A couple of months ago, I bought a Savannah Mantel Shelf from Hayneedle. I decided to purchase it because it was in stock and it was cheaper than the other places. I used some coupons to order it and it was easy. It was as good as any online experience I’ve had lately. The quality of the mantel is good and I’m happy with it. Overall, I’m very satisfied with this company. Go ahead and use them. They’re cheaper than trying to buy local.

I ordered a child's chair from Hayneedle - first time ordering from them. I ordered it 3 weeks before Christmas & was told it would arrive by 12/20. It's now 12/21 & it hasn't even shipped yet. I called customer service & was told that they would put in a request to have it urgently shipped, but it would be at least 2 business days. Well, since Christmas is on Monday, that puts it after Christmas day. Very unhappy. Will not order from them again!!

Hayneedle has a large selection and a lot of reviews. I purchased the Corinthian Bells 44 inch wind chime a month ago which was highly rated and had good reviews. It looked good and I also liked that one could look into the wind chime and get a recording. It was going to be a Christmas gift and it came in quickly. I was satisfied overall.

I am happy to report that Hayneedle has responded and given us a full refund. We are very pleased with the resolution and would purchase from them again. It's good to know that such a large company has the ability to address individual concerns. Thank you.

I ordered a bathroom vanity at the beginning of November, when I placed the order online it said the vanity would be delivered by FedEx within a week. I received an email after saying it was being sent by a shipping company. 3 weeks later I called Hayneedle to find out where it was because the shipper said they didn't have it and I hadn't heard anything from anyone. Hayneedle finally told me that the shipper did in fact have it and it would take another 2 weeks to get to me, so I told Hayneedle to cancel the order. The shipper contacted me again to find out when they could pick up my return... they never delivered it so they should have know that they still had it. As of today, Dec 20, Hayneedle still hasn't refunded my credit card. This is a sketchy company that has no idea what they're doing and I feel that if I don't continue to call and pester them about my refund that I will never get it because they're completely clueless.

Within the last year, I’ve ordered bar stool, coffee table and mirror from Hayneedle but the first item I ordered was a cocktail table. I purchased from them because of their price and the items looked nice. Their representatives were there when I needed something and it was easy to order the items. But what I liked best was the quick delivery which took less than two days. The coffee table was all solid wood for it was much more expensive while the wood of the stools was fine. The cushioning is where I found an issue with but so far, I’m pretty satisfied.

I ordered a coop for chickens from Hayneedle and it was easy. The process was automated and it didn’t force me into saving any information, so it was user-friendly as far as for the protection of information which was nice. But, the coop needed to have additional detail as to its usability from an outdoor standpoint. When we received it, the information that we got indicated that it wasn’t appropriate for outdoor use which by virtue of being a chicken coop you would hope it would be. So, we were a little bit disappointed.

My wife and I are relatively new to shopping online and a little skeptical. We had an incident with merchandise purchased at Hayneedle. We contacted customer service, spoke with a representative and they shipped replacement parts no questions asked. They were easy to get a hold of, polite and concerned. It was such a positive experience that we will definitely shop with them again.

I did order a bed frame on 12.04.2017 and it should be delivered by 12.12.2017 - on 12.14.2017 it was still showing “label created”. It did not move at all for 10 days. The worst part is: I have company coming on the 12.15.2017 and now my guest have to sleep on a mattress that’s on the floor. I’m very disappointed. Canceled my order.

The white glider I bought from Hayneedle is solid wood. It was also on sale and they offered free shipping. However, it doesn't glide very well. The installation said 30 minutes, but it took us 3 hours to put together. I contacted Hayneedle because of the level of difficulty, and the person that was on the end couldn't help me with the instructions. There were only four steps and in step number two, there were three things that we were supposed to do. We had only done two of them and by the time we got to the bottom, we were looking for where the braces go. Then we looked and learned that it was step number two, so we had to back out all the hardware and put them all back in.