In business since 2002, Hayneedle is an online home furnishings retailer that specializes in indoor and outdoor living. Hayneedle is headquartered in Omaha, NE, where they operate a photography studio, as well as, a customer care center. Their top notch customer care center helps customers in providing product information and assistance in space solutions. The company delivers products from over 3,000 brands including their in-house brands that emphasize designer features at an affordable price.
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Ordered this great-looking filing cabinet - the first arrived damaged - we couldn't see the damage until we opened it, which pretty much destroyed the box which was in a state when we received it and it was delivered upside down, so suspected damage. Had to use our own materials to repack and send back. They sent a second, promising better protection. Second one arrived in a damaged box also upside down. We opened one side and could see that both corners were damaged.
Contacted Hayneedle again and he wanted us to open the entire box so we could see if there was additional damage...so we could spend another $10 in our material to recreate a box for it when we already knew we weren't going to accept it! Then he tried to talk me into trying a 3rd time. Finally convinced him to have Fed Ex pick it up and refund my account AGAIN. OH, and they asked me for a review, so I presented one like this...what do you know, they "monitored it" and didn't post it!!! Don't let the discounted prices fool you - they don't package well nor do they manage their shipper well...you pay the price in time, money, and frustration and disappointment. Find whatever you want elsewhere.
Do yourself a favor and DON’T do business with these shady people. Yes their website and decor might look nice but it’s all a facade. They will cancel your order for “unknown” reasons and if uh there is any more pushback they will avoid your calls, emails, etc. I spent countless hours on their site and with customer service and continually went on a merry-go-round with them. My order was cancelled and they NEVER told me so when my order didn’t come after a week past the projected arrival date. I called and they said “your order was cancelled unexpectedly.” Why did NO ONE let me know????
Fast forward 2 weeks and 5 more orders got cancelled and they blamed it on the shipping and billing address not matching which was not the case because I called my bank to confirm. They offered me 10% off for all the trouble and I told them that EVERYONE already receives 10% off when they order so HOW DOES THAT MAKE SENSE???? They are not a professional establishment. Don’t let the photos fool you!
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Do not use this company! Hayneedle canceled my order because of their antiquated security system that will not allow you to send it to a different address other than your billing address. I placed an order using my American Express and the correct billing address and had the item shipped to my new home. The order was canceled by Hayneedle even though Amex said that the payment was authorized and provided an AUTH #. The explanation I received was that the security system did not match the addresses. Where do you have a company that does not allow you to send it to another address? Bad Business Practices...Run Away!
Ordered a King size bed frame for Black Friday. It was about $100 cheaper on Hayneedle than Amazon, and much cheaper than Home Depot, Overstock, etc. I was hesitant because my first thought was "why is it cheaper?" Well.... I now understand why. Not only did the bed frame get lost by FED EX, and took 6 days for them to actually acknowledge that, but Hayneedle tried offering us a 15% credit for the inconvenience. We firmly denied that request, and demanded that we should be able to order a new Bed Frame and have it Overnight or 2-day shipped for our inconvenience.
Customer Service, and the Customer service Manager said that they could not honor that request because they cannot afford to pay the $150 shipping cost for 2 day shipping. Then after telling us they could ship out the item as normal.... realized they actually no longer have the item in stock. This was the biggest waste of time that I've experienced. They gave us a refund, and I purchased the same bed frame on Amazon for $200 more (after Black Friday).... Moral of the story: Maybe saving money isn't worth it when buying from a cheap company, with a sad, and miserable customer service team, like Hayneedle.
I ordered a Kitchen Table and Chairs from Hayneedle. When the set was delivered the chairs were fine and in separate boxes. The table however had a extensive crack all the way across the top. Basically broken in two pieces. I called immediately and left a message. Follow up from them was e-mailed. I was told they would give me a 10% discount to keep it and I could apply that $$$$ for someone to repair it! I said I wanted it picked up and a new one delivered. Not an option for Hayneedle. They said I needed to order another one and pay for another one (because I used my PayPal account to pay for it) it was my responsibility!
I also was told they couldn’t refund my money until the broken table was picked up and returned. When will that be? Customer service could not tell me that, I have to wait until I was contacted from a delivery service. So as of right now I have a broken table - I have to buy another one - I won’t get a refund until they have a service pick it up. I just moved into a new house and I have no table. Bottom line I was told this was their policy and there is nothing else they could do! Suggestion: NEVER EVER BUY FROM HAYNEEDLE.
Horrible experience all around. Purchased a patio dining set. Just getting it delivered to our house was a challenge with the shipping company. They didn't coordinate shipping, just text you and say "we will be there in 15 min". Once we received it, the table was damaged (and cannot be repaired). Requested a new table top. They said, "No, you need to return the entire thing or take a discount." Trying to return for one, whole, month with the same shipping company. It has been a nightmare. They never show for pickup, lie that they are about to show, tell me they will show the next day, hang up on me when you are trying to reschedule a pickup. I have had to result to disputing the charges now. One shining area, customer support via email is friendly, but hasn't helped.
Ordered a few of their rain barrels. Received an e-mail with an estimated delivery timeline. Delivery timeline came and went. I logged in to the account to check on things. See a notice that delivery was completed. I then pull up the tracking number and see no entries except paperwork being sent to the shipper. No activity in a week.
I end up e-mailing customer support and receive a reply to the effect of "looks like it's lost, oh well, here's a refund". I couldn't have the courtesy of being informed. They never intended to deliver the product or they had stock issues. I had to go through their website, read conflicting delivery information and reach out to be informed that I had been wasting my time for weeks waiting for delivery to be completed when they had no intention of delivery or notifying me about the purchase. If they were courteous or organized I could have ordered barrels from another supplier and received my items by now. Now I'm out several weeks of my time for nothing.
I purchased some chair cushions... that part was fine. BUT, then come the 2 or 3 times per day advertising emails. I clicked on the unsubscribe button...emails keep coming. Send them a message telling them to PLEASE unsubscribe me, and I get an email back saying they have done that, please allow 5 business days to take effect. A week later, still blowing up my email with advertisements. I emailed them again, saying it's been more than 5 business days and I'm still getting spammed. Response: your request to be unsubscribed has already been processed, please allow 5 business days... They're blocked now, and I won't ever buy anything from them again.
Through Hayneedle, I bought a Home Styles Kitchen Cart (HMS036-1). I ordered it on Jan, 5, 2022. They said it would be here by Jan. 13. Given the news about supply chain issues, I was skeptical. It arrived on Tues. Jan 11. The Cart was checked for completeness and put together in a bit over 2 hours. The instructions were easily understood and followed naturally! Love my Kitchen Cart.
I purchased a Floating Wall Media Console (South Shore Agora 57 in. Wall Mounted Media Console). I assembled it Christmas Eve. I noticed one of the sliding doors had a few blemishes on it and wrote to the company asking if they could replace it. No Reply. I wrote again, this time with some pictures. No Reply. Less than a day old and I can't get it addressed. I purchased some furniture touch up markers with wax pencils and took care of it myself. Not a very good company to do business with.
Hayneedle author review by ConsumerAffairs Research Team
Launched in 2002 as hammocks.com, this company has since expanded into one of the largest online retailers of home furnishings, décor and office furniture from over 3,000 brands, in addition to products by their in-house brand.
Shipping: Free to-the-door shipping and delivery on orders of $49.
Delivery: White glove delivery options for a fee.
Discounts: Exclusive discounts and special support for trade and business accounts.
Returns: Most items are eligible for return or exchange within 30 days of delivery.
Hayneedle Company Information
- Company Name:
- 9394 W. Dodge Road #300
- Postal Code:
- United States
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