Hayneedle Reviews

I ordered a futon on August 8th from Hayneedle via Walmart because it was going to be delivered by (note by and not on, so I was under the assumption Saturday would be the latest it would arrive) Saturday August 12th. We are leaving to move my son in on Monday. On August 9th I received an email that my order had shipped but there was a delay. I contacted Walmart and was told "they would make it right" and "not to worry it will be there by Saturday".

I ordered an item for my daughter's bday on June 7th 8 am and it said 2-day Fed Ex and I paid 9.99. Then when I get an email saying approx delivery the 13th? I call and they say there is a 3 business day processing and then 2 business days before it's delivered. That's fraudulent that it doesn't say that. Really it will be 6 days. So why did I pay for 2-day delivery? I won't do this again. Poor service.

They sent me around and around for months! They stopped responding via email, so I had to call to speak with a supervisor, and even after that, I had to stay on them because they wouldn't return calls or emails on their own deadlines. Then they promised me a refund, but turned around a week later and changed their mind. Wouldn't uphold the warranty, and offered me a crappy replacement of an entirely different product! Absolutely ridiculous.

Ordered this great-looking filing cabinet - the first arrived damaged - we couldn't see the damage until we opened it, which pretty much destroyed the box which was in a state when we received it and it was delivered upside down, so suspected damage. Had to use our own materials to repack and send back. They sent a second, promising better protection. Second one arrived in a damaged box also upside down. We opened one side and could see that both corners were damaged.

Do yourself a favor and DON’T do business with these shady people. Yes their website and decor might look nice but it’s all a facade. They will cancel your order for “unknown” reasons and if uh there is any more pushback they will avoid your calls, emails, etc. I spent countless hours on their site and with customer service and continually went on a merry-go-round with them. My order was cancelled and they NEVER told me so when my order didn’t come after a week past the projected arrival date. I called and they said “your order was cancelled unexpectedly.” Why did NO ONE let me know????

Do not use this company! Hayneedle canceled my order because of their antiquated security system that will not allow you to send it to a different address other than your billing address. I placed an order using my American Express and the correct billing address and had the item shipped to my new home. The order was canceled by Hayneedle even though Amex said that the payment was authorized and provided an AUTH #. The explanation I received was that the security system did not match the addresses. Where do you have a company that does not allow you to send it to another address? Bad Business Practices...Run Away!

Ordered a King size bed frame for Black Friday. It was about $100 cheaper on Hayneedle than Amazon, and much cheaper than Home Depot, Overstock, etc. I was hesitant because my first thought was "why is it cheaper?" Well.... I now understand why. Not only did the bed frame get lost by FED EX, and took 6 days for them to actually acknowledge that, but Hayneedle tried offering us a 15% credit for the inconvenience. We firmly denied that request, and demanded that we should be able to order a new Bed Frame and have it Overnight or 2-day shipped for our inconvenience.

I ordered a Kitchen Table and Chairs from Hayneedle. When the set was delivered the chairs were fine and in separate boxes. The table however had a extensive crack all the way across the top. Basically broken in two pieces. I called immediately and left a message. Follow up from them was e-mailed. I was told they would give me a 10% discount to keep it and I could apply that $$$$ for someone to repair it! I said I wanted it picked up and a new one delivered. Not an option for Hayneedle. They said I needed to order another one and pay for another one (because I used my PayPal account to pay for it) it was my responsibility!

Horrible experience all around. Purchased a patio dining set. Just getting it delivered to our house was a challenge with the shipping company. They didn't coordinate shipping, just text you and say "we will be there in 15 min". Once we received it, the table was damaged (and cannot be repaired). Requested a new table top. They said, "No, you need to return the entire thing or take a discount." Trying to return for one, whole, month with the same shipping company. It has been a nightmare. They never show for pickup, lie that they are about to show, tell me they will show the next day, hang up on me when you are trying to reschedule a pickup. I have had to result to disputing the charges now. One shining area, customer support via email is friendly, but hasn't helped.

Ordered a few of their rain barrels. Received an e-mail with an estimated delivery timeline. Delivery timeline came and went. I logged in to the account to check on things. See a notice that delivery was completed. I then pull up the tracking number and see no entries except paperwork being sent to the shipper. No activity in a week.

I purchased some chair cushions... that part was fine. BUT, then come the 2 or 3 times per day advertising emails. I clicked on the unsubscribe button...emails keep coming. Send them a message telling them to PLEASE unsubscribe me, and I get an email back saying they have done that, please allow 5 business days to take effect. A week later, still blowing up my email with advertisements. I emailed them again, saying it's been more than 5 business days and I'm still getting spammed. Response: your request to be unsubscribed has already been processed, please allow 5 business days... They're blocked now, and I won't ever buy anything from them again.

Through Hayneedle, I bought a Home Styles Kitchen Cart (HMS036-1). I ordered it on Jan, 5, 2022. They said it would be here by Jan. 13. Given the news about supply chain issues, I was skeptical. It arrived on Tues. Jan 11. The Cart was checked for completeness and put together in a bit over 2 hours. The instructions were easily understood and followed naturally! Love my Kitchen Cart.

I purchased a Floating Wall Media Console (South Shore Agora 57 in. Wall Mounted Media Console). I assembled it Christmas Eve. I noticed one of the sliding doors had a few blemishes on it and wrote to the company asking if they could replace it. No Reply. I wrote again, this time with some pictures. No Reply. Less than a day old and I can't get it addressed. I purchased some furniture touch up markers with wax pencils and took care of it myself. Not a very good company to do business with.

Worst company ever. Took forever to get it. Had multiple text saying it was gonna be delivered on a certain day but kept never coming. Once I realized how cheap the product was I wanted to return it. They charged me over $200 to return. Customer service was terrible.

This is a company that is ready to tell you to get lost, no matter how right you are - if they know they can get away with it: I purchased a file cabinet which required assembly. They recommended a company to do it. Getting this arranged took time. When the technician came to do the assembly he discovered that so many parts were missing, that it could not be done. So we called Hayneedle.

I found the bed I wanted on Hayneedle. It was $300 less expensive for the exact same bed than I found it for elsewhere. After ordering, they shipped it quickly and sent me all the tracking information. It arrived undamaged and was exactly what I had in mind when I purchased it. Great experience and would order from them again.

Look, I never write bad reviews, but I am beyond frustrated. My order arrived in their shipping warehouse more than a week ago now. I scheduled an appointment for delivery with the provider that they use, Estes Forwarding Worldwide, online, and the day of, no one showed up. Of course, you can’t just reschedule, you have to call in and be on hold for about 20 minutes before you can talk to someone who can’t even reschedule for you, but has to call SOMEWHERE else to reschedule for you. They won’t give you the right number to call either. I’ve called in about 9 times now, very nicely, and rescheduled FIVE times. Five days where, if I weren’t able to work from home right now, I would have wasted my entire day waiting at home for this large item to not be left out in the rain.

My mom, a senior citizen, purchased a bed and it turned into a series of calls with Hayneedle and their shipper FedEx, who misrouted the package. Hayneedle could have easily cancelled the order and placed a new order to arrive at my mom's faster. But they didn’t because that costs more money. They had no problem making an 80 year old wait an extra week for a desperately needed item. Just plain disgusting and a horrible look for the brand.

On October 6, 2018 I purchased a set of coral coast all weather wicker chaise lounges. They arrived on time and looked really nice. Within 2 years they started to disintegrate, as the wicker was not real. Now 2 1/2 years of really light usage they are JUNK. I called Hayneedle company and they basically said, "We can’t do anything for you." I would never recommend this company because once they get your money, they don’t want to hear about any problems.

We were not getting emails for our product we ordered. The gentleman who helped us did everything in his power to help us. He took item # down and tracked it, he went above and beyond to help us!!!! He deserves an A+... Excellent customer service.... Thank you Prems Yes