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Hayneedle

Hayneedle
Overall Satisfaction Rating 1.57/5
  • 5 stars
    5
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    35
Based on 41 ratings submitted in the last year

This company is not yet accredited. See reviews below to learn more or submit your own review.

In business since 2002, Hayneedle is an online home furnishings retailer that specializes in indoor and outdoor living. Hayneedle is headquartered in Omaha, NE, where they operate a photography studio, as well as, a customer care center. Their top notch customer care center helps customers in providing product information and assistance in space solutions. The company delivers products from over 3,000 brands including their in-house brands that emphasize designer features at an affordable price.

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    Hayneedle Reviews

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    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: July 28, 2020

    We purchased a fire pit and propane tank cover from Hayneedle. They both arrived in a very timely fashion. Unfortunately, the fire pit had a chip in it. We e-mailed and they were extremely responsive and accommodating to resolve our issue. I would definitely consider making future purchases with this company.

    4 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer
    Original review: June 12, 2020

    I had been looking for outdoor daybeds - I couldn't find quite the right thing. They were either ugly or too small or too rickety or too expensive. Then I did a google shopping search for outdoor daybeds and found this super cool thing that Hayneedle had. I was really nervous when I saw the reviews about Hayneedle but then I figured people only tend to write bad reviews not good ones. So I took the chance. In the purchase window it told me it would be delivered around Jun 19, but maybe later bc of COVID. Then I got an email asking to schedule my delivery Jun 15 or later (which is also a very nice service, usually it's we're coming ready or not). Then I got a call from the delivery service and they asked if they could deliver even earlier. In the end, I got my item delivered 9 days early, in great condition. I got a really unique item, for a great price, delivered early.

    8 people found this review helpful

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      Rated with 5 stars
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      Verified Reviewer Verified Buyer
      Original review: April 21, 2020

      I’d been looking for a few items for 2 weeks and I’d stumbled across Hayneedle. I usually research a website prior to ordering from it but because I found the items I was looking for on Hayneedle, I quickly bought them. Then I researched the website and found mostly 1 star reviews and I immediately got scared. I received an email from Hayneedle saying that my items will be shipped the following day and it was. I received all 3 items (bookcases) with no issues. I’m a real customer and had a really good experience with Hayneedle.

      12 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Jan. 20, 2020

      I was reluctant to order a 3 piece accent table set from Hayneedle based on all the negative reviews but I’m glad I took the chance. Maybe I was one of the lucky ones. Delivery was spot on and there was no damage to my order. Tables were very easy to put together.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 4, 2020

      Updated on 09/10/2020: So guess what arrives a week later at my neighbor's house? A torn up box that's supposed to be my computer chair that I paid almost $70 for. I'm so glad I got my refund in time. I didn't even check to see of it had all of the parts. Most likely not considering the box is busted wide open. Once again, run far away from this company!

      Original Review: I wish I could give this company zero stars. The fact that it's not accredited speaks volumes. I'll just give you a timeline of my experience with Hayneedle. I wanted to order a computer chair for my daughter since she was going to be going to school online. So here's the timeline of events. 8/19/20 ordered chair from Hayneedle. Paid $23.40 for express 2 day delivery. Product expected to arrive 8/24/20. 8/24/20 No product arrives. Hayneedle site states it arrived, yet FedEx never even created a label.

      8/27/20 I contact Hayneedle stating I would like a full refund because my product never arrived on time. I paid for express shipping and still no product in sight. 8/28/20 Hayneedle responds by offering a refund only on my express shipping expenses. I explain to them I wanted a FULL refund for both product and shipping. The product never left their warehouse yet. I had to threaten to report them to the BBB for false advertising and even had screenshots of them altering the fees. 8/29/20 They hurry to ship the product. 8/30/20 They finally offer me a full refund for the product as well. Because the product already shipped, they tell me to keep it or donate it. Product is expected to arrive 9/3/20. 9/3/20 Package was supposedly delivered. Still no product. This company is shady. I've read similar reviews like mine. Please choose another company when ordering.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 2, 2020

      My first time purchases with Hayneedle. I ordered a accent chest in blue. The box arrived torn, and there was a very noticeable chipped area in the front of the chest. I called Hayneedle and they weren’t alarmed by the chip, the first words out of her mouth was, "I will give you 50 percent off if you want to keep it." Almost as if she knew it was damaged. I didn’t want it and it needed to be shipped back. It was a hassle to put it back in the box that was partially torn up. They said that Fed Express would pick it up the next day between 8am and 8pm. No one showed up, called back and waited on hold for an hour till someone picked up, she ordered another pick up the next day and finally it was picked up. My credit card was refunded and That was it. They offered no apology for the inconvenience and the customer service was mediocre at best. Wasn’t a good experience and I won’t take a chance again with Hayneedle.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 20, 2020

      I have been told that even though I tried to cancel an order 2 hours after it was placed, that I couldn't cancel it. Hayneedle said they called the manufacturer to cancel the order and they refused, so they won't issue me a refund until the manufacturer has the item back in stock (I have multiple emails confirming this is exactly what they said). I also have continued to track the item, which clearly states in the tracking info that IT HAS NOT SHIPPED YET. This is going on 2 weeks! Do NOT order from them.

      4 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Aug. 11, 2020

      I bought a couple of Belham Living Garden Grove 7 ft Metal Arbors over a year ago but I sold my house and ended up not opening the delivered boxes as I wanted them for my new house anyway. I just opened the two boxes and one had the right parts and the other one did not have the right support columns. And the instructions that came with it are extremely unclear as you could not tell from the pictures how you are supposed to connect everything and in what direction or what side...basically it was a trial and error kind of thing.

      I called customer service and basically told me too bad and that they won't do anything about it as it was over a year now. I explained that I was not looking for a refund, I just needed the right parts (the two correct columns/posts. Otherwise, it will not have the right support and I could not connect the other parts to give it stability. Again, with the "I'm sorry, we cannot do anything about it - everything comes from China and we can't get you the parts as your order is older than a year!" Lesson: Open all your boxes, check all the parts, check the instructions...and most of all...DO NOT TRUST HAYNEEDLE - order from someone else. They have higher prices than other vendors anyway!

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 20, 2020

      I spent over $1000.00 on a conversational patio set. Within a month the seams started ripping in cushions. Tried calling customer service, they don’t answer. Tried emailing no response. Tried resetting my password because I can’t log on and they won’t send me a link in my email. So frustrating!! Don’t do business with this company!!!

      3 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer Verified Buyer
      Original review: July 5, 2020

      We purchased a beautiful looking and easy to assemble table in September 2019. I also purchased a patio table cover for it to protect it from the Midwest’s cooler autumn temps, followed by its harsh winters. This summer, 2020, I uncovered it so we can enjoy time outside on our patio. After a night of rain, followed by another day of heat and humidity, the table top is warped. It now collects rain water and the surface is no longer level. I am extremely disappointed, especially after spending so much time searching for a patio table, and that this outdoor table cannot handle outdoor weather. Due to it being over 30 days, Hayneedle is unwilling to help make things right. I’d rather spend a little extra money to receive a product with better quality and support a company that actually cares about their customers’ satisfaction. Do NOT waste your time or money with Hayneedle!

      2 people found this review helpful
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      Hayneedle author review by ConsumerAffairs

      Launched in 2002 as hammocks.com, this company has since expanded into one of the largest online retailers of home furnishings, décor and office furniture from over 3,000 brands, in addition to products by their in-house brand.

      • Shipping: Free to-the-door shipping and delivery on orders of $49.

      • Delivery: White glove delivery options for a fee.

      • Discounts: Exclusive discounts and special support for trade and business accounts.

      • Returns: Most items are eligible for return or exchange within 30 days of delivery.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Hayneedle Company Information

      Company Name:
      Hayneedle
      Address:
      9394 W. Dodge Road #300
      City:
      Omaha
      State/Province:
      NE
      Postal Code:
      68114
      Country:
      United States
      Phone:
      888-880-4884
      Website:
      www.hayneedle.com