Hayneedle

They sent me around and around for months! They stopped responding via email, so I had to call to speak with a supervisor, and even after that, I had to stay on them because they wouldn't return calls or emails on their own deadlines. Then they promised me a refund, but turned around a week later and changed their mind. Wouldn't uphold the warranty, and offered me a crappy replacement of an entirely different product! Absolutely ridiculous.

Ordered this great-looking filing cabinet - the first arrived damaged - we couldn't see the damage until we opened it, which pretty much destroyed the box which was in a state when we received it and it was delivered upside down, so suspected damage. Had to use our own materials to repack and send back. They sent a second, promising better protection. Second one arrived in a damaged box also upside down. We opened one side and could see that both corners were damaged.

Do yourself a favor and DON’T do business with these shady people. Yes their website and decor might look nice but it’s all a facade. They will cancel your order for “unknown” reasons and if uh there is any more pushback they will avoid your calls, emails, etc. I spent countless hours on their site and with customer service and continually went on a merry-go-round with them. My order was cancelled and they NEVER told me so when my order didn’t come after a week past the projected arrival date. I called and they said “your order was cancelled unexpectedly.” Why did NO ONE let me know????

Do not use this company! Hayneedle canceled my order because of their antiquated security system that will not allow you to send it to a different address other than your billing address. I placed an order using my American Express and the correct billing address and had the item shipped to my new home. The order was canceled by Hayneedle even though Amex said that the payment was authorized and provided an AUTH #. The explanation I received was that the security system did not match the addresses. Where do you have a company that does not allow you to send it to another address? Bad Business Practices...Run Away!

Ordered a King size bed frame for Black Friday. It was about $100 cheaper on Hayneedle than Amazon, and much cheaper than Home Depot, Overstock, etc. I was hesitant because my first thought was "why is it cheaper?" Well.... I now understand why. Not only did the bed frame get lost by FED EX, and took 6 days for them to actually acknowledge that, but Hayneedle tried offering us a 15% credit for the inconvenience. We firmly denied that request, and demanded that we should be able to order a new Bed Frame and have it Overnight or 2-day shipped for our inconvenience.

I ordered a Kitchen Table and Chairs from Hayneedle. When the set was delivered the chairs were fine and in separate boxes. The table however had a extensive crack all the way across the top. Basically broken in two pieces. I called immediately and left a message. Follow up from them was e-mailed. I was told they would give me a 10% discount to keep it and I could apply that $$$$ for someone to repair it! I said I wanted it picked up and a new one delivered. Not an option for Hayneedle. They said I needed to order another one and pay for another one (because I used my PayPal account to pay for it) it was my responsibility!

Horrible experience all around. Purchased a patio dining set. Just getting it delivered to our house was a challenge with the shipping company. They didn't coordinate shipping, just text you and say "we will be there in 15 min". Once we received it, the table was damaged (and cannot be repaired). Requested a new table top. They said, "No, you need to return the entire thing or take a discount." Trying to return for one, whole, month with the same shipping company. It has been a nightmare. They never show for pickup, lie that they are about to show, tell me they will show the next day, hang up on me when you are trying to reschedule a pickup. I have had to result to disputing the charges now. One shining area, customer support via email is friendly, but hasn't helped.

Ordered a few of their rain barrels. Received an e-mail with an estimated delivery timeline. Delivery timeline came and went. I logged in to the account to check on things. See a notice that delivery was completed. I then pull up the tracking number and see no entries except paperwork being sent to the shipper. No activity in a week.

I purchased some chair cushions... that part was fine. BUT, then come the 2 or 3 times per day advertising emails. I clicked on the unsubscribe button...emails keep coming. Send them a message telling them to PLEASE unsubscribe me, and I get an email back saying they have done that, please allow 5 business days to take effect. A week later, still blowing up my email with advertisements. I emailed them again, saying it's been more than 5 business days and I'm still getting spammed. Response: your request to be unsubscribed has already been processed, please allow 5 business days... They're blocked now, and I won't ever buy anything from them again.

Through Hayneedle, I bought a Home Styles Kitchen Cart (HMS036-1). I ordered it on Jan, 5, 2022. They said it would be here by Jan. 13. Given the news about supply chain issues, I was skeptical. It arrived on Tues. Jan 11. The Cart was checked for completeness and put together in a bit over 2 hours. The instructions were easily understood and followed naturally! Love my Kitchen Cart.