Hayneedle Reviews

We got an electric fireplace from Hayneedle a couple of weeks ago. I was looking at that product and I got a coupon from Hayneedle for 10% off, which brings the price down compared to the competitors. It was easy to find and order. The package came in pretty fast, intact and nothing’s opened.

I bought a mountain bike for my oldest boy from Hayneedle three weeks ago. They were the only one who had the mountain bike in his size in stock. Ordering online was super easy. It was literally just two clicks. And then I put in my payment and shipping information and that was it. It was delivered a day earlier than they told me it would be. The bike was a really great deal. It was deeply discounted from the other sites that didn’t even have it in stock. The quality is wonderful too. My son's abusive on his bike and it’s holding up great. So, I’ll probably be back.

A month ago I bought a clock. I decided to get it from Hayneedle for its price and quality. It was easy ordering online and when my order came, it was what I expected. I’ve recommended Hayneedle to a friend.

I ordered several pieces of furniture and a set of chairs came with the wrong parts. I returned the chairs using the return shipping label Hayneedle provided me, they have received the chairs in their Middletown, OH facility and have acknowledged that in an e-mail they sent to me. They said the refund for the chairs would be credited to my PayPal account in 7 to 10 days. It has not been credited to my account and this was back on 11/08/16. I have contacted them several times both through e-mail and phone and all they say is it should have posted. It must be PayPal's error. I opened a dispute claim with PayPal and they are just as bad. They keep pointing the finger at each other. Both Hayneedle and PayPal are horrible companies. I would strongly advise anyone from using either of these ripoff artists. I am now going through my credit card company to resolve the issue and they seem to be trying to help.

Ordered a product. Wasn't send and wasn't notified until days after the delivery date. Called to ask for support but was pushed to other customers supports with no results. This company is a waste of time. At the end the explanation was unreasonable and recommend this company to no one.

I liked the products on Hayneedle. Their pricing was also very good compared to here in Charleston. And the free shipping's nice, too. Also, it's easy to find what I'm looking for. I go into the category I want, and go down and check the product, view it, and check the price out. I haven't had any problem and I'm in my 70's. I bought a fountain for outside for next year. I had them put it together on the porch. The birds seem to like seeing the lights come on the back porch now. The price is also right. It was different from others that I had seen. It was a good product and seems to be working fine since I've had it. I also bought a couple products from them and they seemed to be very good quality. I would definitely recommend them.

I ordered a beach umbrella down in Florida from Hayneedle. We have the same brand up here and the umbrella that we got from Hayneedle was great. The online ordering process was easy and they have prompt delivery.

Ordering online with Hayneedle was really easy and the quality of the products was excellent. I really appreciated how quickly everything arrived. The only problem is that the original estimated delivery was actually later and it turned out that the delivery came in early while I was out of town.

Ordering online from Hayneedle was great and easy. They have really good prices with good quality. I bought 2 chairs, barrel chairs and a bookshelf. It's just that the delivery had a lot of trouble. It took a long time to get the product. I would track it and it said it’s arriving tomorrow. For three days in a row, it was arriving tomorrow. I finally started calling Hayneedle and calling UPS and no one knew what anyone was doing and it was a mess. It took 2 weeks. It was supposed to be a couple of days. I wasted hours staying home, waiting for the delivery. I did get a desk a couple of months ago and it was delivered just fine and everything was good.

I ordered two twin mattresses for my daughter's bunk bed on 12/10 with guaranteed delivery before Christmas. One of the mattresses arrived on 12/16. After reviewing tracking information for the second mattress, it merely showed "label created." I called customer service the following day - this had gone unnoticed by hayneedle and I had not received any emails in regards to any issues or delays. I was told the problem was with the supplier. The customer service rep called the supplier who was closed over the weekend and then sent an email to the supplier. I was told I would hear from someone as the response from the supplier would be forwarded to me.

I purchased a gas grill a month ago from Hayneedle. It was cheaper through them and the shipping is free. I then ordered it and they shipped it, and I had no problems. The grill was made by Weber so the quality is okay. I've already recommended it to a couple of my friends to purchase the same grill from Hayneedle.

I ordered the KidKraft Majestic Mansion Dollhouse for the three year old daughter. It is a little girl's dream. I found out after purchasing it, that her father had already purchased it for his house. Naturally, I wanted to cancel my order before it shipped and to have my money refunded to my credit card so I could get her something different but just as special. Mind you - I ordered the dollhouse less than 24 hours prior. When I called customer service, they said the item had been assigned a "ticket" - had NOT been shipped and did NOT have a tracking number. I was told it would have to be shipped to my home, and if I still didn't want it, that I would have to send it back AND pay for the shipping charges. I decided to keep it.

On December 15th I placed an order for a Christmas gift. I could have gotten free shipping, but in order to receive the item on December 23rd (in time for Christmas) I paid for upgraded shipping. Today (December 22) I got an email stating that my order had shipped and would arrived on December 27th, TWO DAYS AFTER CHRISTMAS! I called Hayneedle and spoke with a very nice and helpful woman. She called FedEx on my behalf, to see if there was any way the item could be expedited, but it cannot. Because I won't receive the item until AFTER Christmas, the shipping cost was refunded. A MAJOR Christmas surprise is now ruined. Thanks to this company. This is a specialty item not available locally. Although the delay was blamed on FedEx, I hold the company responsible. If their carrier can't deliver, then a different carrier should be used. I will NEVER order from this company again! Buyer Beware!

It's been 3 months since we've had Hayneedle products. We bought a lot of stuff from Amazon, including some range, dining room chairs, and little card table chairs that we use for game chairs on wheels. I wanted something with wheels on it so I can roll across my hardwood floors without scratching them. They were the only ones I found that were similar to some that I couldn't get through Staples. We had sat in some similar chair at Staples and we went for five weeks not being able to get them in stock. My husband got online and ended up finding some that I liked and they happen to have them so we ordered. The online ordering experience with Hayneedle was one of the easier ones, in fact.

We were remodeling our kitchen. I ordered two lights at the same time in plenty of time for the contractors to put up. Only one came. When I contacted them, they said it would be several weeks. Our contractors were done by then. The contractors were not able to come back until several weeks later. The lights did not work so I wanted to return them. They will not let me return them because it was too long when they were the reason they could not be hung on time. Very disappointed with this company.

I saw a picture of a big baker's rack on Hayneedle's website and purchased it. Ordering it online was very easy. However, they say the drawers are removable, but they're not. We can't get the drawers out without totally disassembling the entire wood unit. Although it was easy enough to do, they should change their description on the website. Also, we thought it should be darker and thought the metal was of little different colors, so I completely redid it. I stripped it down to bare wood, re-stained, and re-varnished it. But aside from that, it was easy to put together and had a wonderful quality.

I would like to update my previous review left about Hayneedle.com. They immediately contacted me and resolved my issue. They compensated me for my troubles and was very kind during the process. Their generosity amazes me! Thank you Hayneedle!

I bought a ceramic pizza plate for the grill from Hayneedle. The online ordering experience was easy and I didn’t have any issues with anything. The quality of the product so far is good. The whole experience has been issueless and smooth.

My first order with Hayneedle.com was not a good experience at all. I ordered a lovely outdoor rocking chair. It arrived and had been expertly packed. The chair was in 4 parts: 2 rocker pieces and 2 pieces to chair itself. It looked great. However, there was no hardware to put the chair together; and there were no instructions. When I called customer service, I was offered 30% off to go buy my own hardware and "guess" how to put it together. I am not a handyman and knew that would not work for me; she gave me the option of returning the chair and getting a replacement; I said okay.

We have been using a TV armoire from Hayneedle for about three years now. We purchased it because of the reviews and the good price. There has been no issue with the online ordering experience and the product came in a timely fashion. It has excellent quality and has good value in terms of its cost.

Wow! What customer service!!! I'll make sure to post a new review regarding this. Thank you so much!!! Brooke **

We just bought a house and we're busy trying to put things together so we're looking and trying to purchase things to complete the house. The first thing we bought was a wall mounted mirror, like a make-up mirror from Hayneedle. I am 63 years old and not a very adept person at internet stuff but ordering online was pretty easy. I was able to find what I wanted and got it purchased.

Hayneedle has a good variety of options and I like their price, too. They have a good website and I've looked on it since. The bookcase that I bought is perfect for what I needed it for and it's exactly what I was expecting it to be. I sent back a fixture that just didn't fit in my space and the process was easy and straightforward. We moved into a new home, and so it's definitely a place that I will be looking for items in the future.

My son bought a desk from Hayneedle. He's a teenager and it was his first purchase with his first paycheck, so I had to walk him through it. It was very simple, and he was able to manage it by himself. The desk is decent for the price. It was delivered fairly quickly. Overall, I'm very satisfied with this company.

Hayneedle does not even deserve one star. I ordered a dresser on September 20, 2016. Upon arrival the dresser was damaged. I contacted Hayneedle and chose to take a store credit and have them send me a second dresser. She told me at that time but if there was a problem with the second dresser it would take 30 days to refund my money. The second dresser was due to be delivered on October 17th. The shipping company contacted me and stated that they would not deliver it because once again it was damaged. They stated that for a 230 pound dresser it should have been palletized and work carefully packaged instead of merely being placed in a cardboard box with some Styrofoam around the edges.

Hayneedle had what I was looking for and I got a sectional from them. It's kind of like a chair with a lounge and ordering it online was easy. However, they didn't charge me for the shipping upfront. I had to wait for the stuff to get delivered. You budget for something that cost a lot of money and then you expect for it to be taken out right when you purchase and Hayneedle don’t. I told them it was insane especially because I just moved across country and starting over somewhere new was really fund depleting. So I wanted stuff out of my account immediately and I did not like their policy which was bizarre. But the quality of the product is great and it was accurate for the price. I'm satisfied and I like that they have versatility in the selections unlike Rooms To Go which has pretty basic and standard designs. I also like that they have the shabby chic or rustic option, but they need more variety.

I ordered a product from Hayneedle which was to be received by Dec 2. I received an email from Hayneedle stating that the order would be delayed with a new delivery of Dec 12. I immediately called to cancel the order and was told the cancellation was a mere request until the manufacturer confirmed the cancellation. I was told the cancellation was a request since the order maybe in the shipping process. Even when I suggested I would forward the email stating the shipment delay I was told the cancellation was a request only. 8 hours later I received an email from Hayneedle, stating the order had shipped. After a lengthy call with Hayneedle, I was told I could refuse shipment and my account would be credited 7-10 business days after the product was received back to them. The delay is unacceptable. I paid via PayPal and will open a dispute with them. Never again will I shop at Hayneedle!

CYBER WEEK EVENT SCAM - This is a perfect example of why no one should shop here. I've had this product in my cart for almost 2 weeks WAITING for cyber Monday... **. It WAS 209.98 BEFORE cyber sale. It's been that price since MARCH 2016. When I went to check the sale today it was still 209.98 but "MARKED DOWN 45% from 378.98". WHAT A SCAM! Hayneedle.com never sold that Desk for that price on their site. I called in to complain and report that the Desk was the same price as last week except it's been marked up for the sale to meet the same price as last week in an attempt to rip people off! They're not offering ANY deal.

My mother-in-law told me about Hayneedle. I purchased lamps, a TV stand, a kitchen table and chairs, and toys from them a few months ago. For the most part, the online ordering process was good. I had one slip-up when I went to order something, and I had a 10% off promo code, which didn’t go through but when I called the office, they were wonderful and they took care of it. So far, I feel good about the quality of the products I got. Some of the stuff comes in a lot of pieces and takes a while to put together, but for the most part, it’s great. I love it. Also, I feel like I got what I paid for. Their products have good quality for the price. I’ll definitely continue using their site.

As a gift for my anniversary my husband bought me a London storage futon to complete my guest room remodel. We were excited to see that it shipped out Nov 14th this year with an expected delivery of last Friday. Unfortunately, although the tracker indicated that the item was delivered we've since learned that the futon was never shipped and there is no record of the purchase at the manufacturers. Now the nightmare has begun as we are desperately trying to get this purchase but have been placed on hold several times by Hayneedle with no resolution in sight BUT THEY PROCESSED and TOOK MY MONEY! Now we have been getting the run around for the past 3 days, no end in sight and I still need the item. To say the least this is a disaster! All I want is what I ordered and paid for. My Hayneedle experience is horrible, they take your money and you are left running around hoping for a resolution. Shoppers beware!!

This matter has been resolved to my satisfaction

Hayneedle had the best price as compared to other companies. Everything was fine and received okay.

I ordered a candy gift basket for a coworker for his birthday. I planned the shipping just right and I was to receive it 2 days before his birthday. However I got an email the day before it was to arrive telling me that the order had been canceled and could not be processed. When I called customer service I was informed this was because some of my bank information did not line up and this was to help against fraud (turns out it was just the phone number I had given...). I can certainly understand that, but my bank account WAS charged.

Hayneedle's customer liaison department makes it right and goes the extra mile to make their customer happy. By the time they offering to handle the return shipping on their end, I have already accepted the loss and put the wrong merchandise together. Customer liaison then took the charge off the card and I appreciate their gesture of good faith. My suggestion to them is stopping using the same template to answer their customers' questions. A little bit of caring can go a long way.

Outstanding, each step of my order, from the telephone representative to delivery and finally to the fantastic quality and comfort of this cushion. I couldn't be more pleased. I will definitely deal with this company again.

I got a short bouquet and a side table from Hayneedle. One of the orders was delivered somewhere else but they quickly rectified it for me and sent a replacement. All in all, my experience with them has been very positive.

I ordered a product from this company FIVE TIMES. All five times the order was canceled and no one can figure out why. Admittedly, the first time was my fault as I gave an incorrect billing address. When I called to correct it, I couldn't get the so-called customer service chick to understand that you can have a billing address and shipping address that are different. She used the shipping address and, of course, it bounced. But the next three times I placed the order it continued to be rejected and no one can figure out why. The last guy I talked to said, "I have seen this before." Really? No one can figure this out? He asked a supervisor or maybe the cleaning lady how to fix it and I was told I would hear in 24 to 48 hours. Not that it would be fixed, not that the product would be shipped. I would hear. The product is something I need by a certain deadline. What a load of crap this is. I am beginning to think they are just gathering credit card info.

I purchased an artificial Christmas tree one night and the next morning called to cancel my order as this item wasn't not scheduled to be delivered for a week. However, when I called to cancel they stated my order was in fulfillment. I asked how can this be when I placed about 8 hours earlier. The representative said she would try to cancel it but if I received it I could return it. I knew returning a large 78 lb tree would be expensive so I emailed several times trying to get them to contact FedEx to have it sent back to them. I was advised to call Fed Ex which I did and was told the package would be returned to sender. Hayneedle also called FedEx as they stated in an email. However, this tree is still showing in FedEx's system as in route to me. I am so frustrated with Hayneedle and was told that I have to pay return shipping regardless. This is ridiculous and I will never order from them again!

Ordering online from Hayneedle.com was easy. I got a park bench for outside, and they did a half-ass job on finishing it, so I need to sand it down and do it better. But it was a good experience overall.

We purchased a Hall Tree and two chairs for a kitchen counter from Hayneedle. They look good and both are exactly what I was looking for. Ordering online was easy and very smooth. I also had a coupon, so that helped. We had a problem with one of the chairs. When my husband went to put it together there was a piece that was broken. I got a hold of customer service and I was able to explain it to the woman and she was able to get it through. She put in a work order and they sent out a new piece without any problems, so I was grateful for that.

I was looking for a birdcage and Hayneedle came up when I was searching online. It's easy to order from their site. The birdcage is perfect and it's exactly the same cage that I had before but the bird knows there's something different.

I liked the wall-hanging picture we most recently bought from Hayneedle. Finding and purchasing it was easy. Information was included in the product, too. It seemed cheaply made and should have cost less, but its quality is acceptable.

I found exactly what I was looking for on Hayneedle and it was a good product for the money. They delivered what I asked for and purchased, and my husband got it fit together easy. I missed the part where we had to put it together ourselves because home assembly is required but it's all good. I would definitely recommend them. In fact, I will go back when I'm ready to purchase more furniture.

I ordered a baker's table and white glove delivery. Forget the white glove, they just left it on the curb and the poor FedEx guy had to bring it to my apartment by himself. The unit was damaged and as I started to assemble the top, I realized the parts were too faulty to assemble. So I started the other half which also was unable to be assembled due to problems such as: the cam screws do not fit. Pre drilled holes are not drilled deep enough for the screws provided and just got stuck. The base board just fell off. The dowels do not fit into their slots making them utterly useless and very difficult to work with if the pieces just fall over. The instructions were terribly insufficient, with no instruction at all how to attach the countertop which arrived separately.

I am not happy with ordering from Hayneedle and I won't order from here again. I am super dissatisfied with my order. I ordered an 8in Full gel memory foam mattress and it came in about 10 days. I opened it up and let it breathe and I noticed after an hour that there was this dent that ran right in the middle of the mattress from top to bottom vertically that never rose into place. I slept on it the same night and woke up with my back hurting so I knew that something wasn't right. So I contacted Hayneedle and told them that I have received a mattress that was manufactured wrong. The lady told me to email her a few photos so I did and she told me that I could throw that mattress away because it was manufactured incorrectly. Then she emailed me telling me that they are sending me a new one.

I have had a the worst customer service experience with Hayneedle. First off, I received a sectional and fire pit. The fire pit was missing the instructions and hardware to put it together. After multiple days, I was directed to the manufacturer of the sectional instead of the fire pit (time wasted #1). Then I wrote back again and was told that you will not give me the manufacturer of the fire pit for me to contact directly (time waster #2). Then I had to call you multiple times and be put on hold (I would guess I spent about 4 hours on the phone with the customer service department). I finally found 1 competent customer service representative. He contacted the manufacturer who would not send hardware, so I had to do an entire replacement. I have received my replacement and tried to start the fire pit this past weekend since it has been cold enough and we just got a propane tank. The propane tank will not light with the ignitor.

I ordered a bedroom set back in early July. I have been given 7 different delivery dates. As each one approached they said they were sorry but it would be the next time they gave (over and over). I was told they were finishing the nightstands and the delivery would be here soon. When the final e-mail came telling me the order was on its way, they didn't list the nightstands. They are on back order. So today (Sept 23) the furniture arrived and when the men unpacked the headboard it was badly damaged. I refused the order because I know they tell lies and would promise me a new bed soon and it would not happen.

The statues were exactly as pictured, the price was amazing, and we love them! Shipping was very fast and they were packaged well. There was a little issue with the payment going through twice, but Hayneedle was on top of it. Without even having to contact them, they straightened it out...turns out the original payment authorization expired but it still went through twice, no fault of Hayneedle's! Great experience!

Their customer service is deplorable. They never responded to my request for understanding why they sent a piece of furniture that half of the pieces were missing. They referred me to the manufacturer where when I was calling they were always closed. No customer service at all.

SO I ordered a bench from Hayneedle, and before receiving my item I called in and asked if I can return/stop shipment. Turns out that in order to return anything back to them, they will give you the refund...but subtract about $50 for "shipping". Are you kidding me? No decent retailer nowadays would come close to that. Keeping the item since I don't want to throw away $50 and half the item's worth.... but I am NEVER shopping with Hayneedle again. EVER!!!!

After I ordered a serving table and sofa table I looked at the reviews for this company. I heard so many negative things about missing parts, double charging, customer service issues, inaccurate delivery tracking...so, I was very concerned. I'm happy to say that I had none of those issues and I LOVE my purchases. Everything is high quality, just as described/pictured, got here when they said it would, and my credit card only got one charge. I wanted to make sure I left a positive review since I know that site has some very good prices but the reviews might scare people away.

This is the first review I have ever written online for anything because I wanted to express how disappointed I am with Hayneedle processes and customer service - comparable to a third world country of business processes dysfunction. Three weeks ago I placed an order on the Hayneedle website for a gym equipment and a mattress - my first attempt at ordering these two products. Three days later I receive an email from the company informing me that my order has been cancelled because of "security" issues with my credit card information.

I ordered a Chic Home Quincy Comforter but I received a Chic Home Euphoria Comforter which is a lot cheaper. When I placed the order, I was told it wouldn't get shipped until a month later but it came sooner than expected without any notice. The comforter had been outside in the rain for two days until I decided to take the garbage out and realized it was the comforter. Once I opened it, I realized they sent the wrong comforter. I called and talked to a customer service rep which was no help and then I spoken with a supervisor who agreed to refund me the difference in totals. To my surprised, I did receive my refund, maybe because it was only $31.00. The entire ordeal is very disappointing. My heart was set on one comforter and got another. Will not order from Hayneedle ever again.

If I could give no stars I would. I never write reviews but I am so frustrated with Hayneedle that I felt they deserve a bad review. The day before I was supposed to receive the canopy (7/26) I purchased from Hayneedle, I got an email saying it wouldn't be shipped for another month (9/1) because it was on backorder, so I called to cancel the order that day. About one week later I got an email saying my order had been shipped so I immediately emailed back saying that the order was cancelled and that I no longer wanted the item. This was a huge inconvenience because I no longer work at the address where the canopy was sent to and I cannot transport it easily. I was told that I needed to pay for the shipping back to Hayneedle, which is ridiculous, and then they said "Pay half", I said "no", and then they finally agreed to comp the shipping payment.

I ordered $250.00 worth of bar stools. I did not open the box but realized they would not work. I was told that they cannot be returned. Amazon had the same stools and a WAY better return policy. STICK WITH AMAZON.

The items I ordered turned out to be very ** and I returned them. Now I have a problem getting my money back. I paid $100.00, I had to involve PayPal and they are still working on it. Hayneedle claimed they already refunded the money, LY!!! Now they say they did not receive the merchandise, but I have proof they did, THEY EMAILED ME THE RETURN LABEL THEMSELVES. Do yourself a favor, STAY AWAY FROM THEM. I WILL NEVER BUY FROM THEM AGAIN.

I purchased a bed frame for a twin bed. The wood beam that supports the mattress broke the first time I used it. It was jarring, to say the least. When I contacted Hayneedle with extensive pictures of the broken item, they told me I had to package the frame and send it back to get a store credit. So after going to the trouble of assembling the bed; and then experiencing it break underneath me; and taking the bed back apart; they want me to buy boxes and ship the thing back, just so I can get a store credit. The last time I ordered something from them - a hammock stand - they sent me the wrong color. I no longer have faith in this company or their products, and I'm appalled at the horrible customer service.

Every time I place an order, AFTER the fact, it suddenly shows a later expected ship date, even if I paid for faster shipping. Upon calling you get the runaround, different answers from different representatives. If you decide to cancel because you need the item sooner, then they tell you it is about to ship when it clearly says "backordered" or "delayed" or a ship date far in the future. If you call back another rep will agree to cancel order but then you will down the road get a ship notice anyway. You can't trust the ship notice because it usually says "label created" and is not actually shipped.

I haven't received the chairs yet. They are on the way. The total was $683.28 which is a good price for 3 polywood chairs. The complication came when the next day after when I noticed that the full amount was charged and appeared as pending from the previous day as expected and another pending charge of $683.29 also showed as today. These two separate transactions and pending charged removed a total of $1366.57 from my account.

I researched for days all the patio boxes that would accommodate our new set of chair cushions and decided on item #HMS946-1 Home Styles Montego Bay 51 in. 40 Gallon Deck Box 51.25L x 19.7W x 17.75H in. When we got it put together we realized it was NOT in fact 17.75" high. It's actually about 13"!! Do not buy this item if you need 17" high box. I am extremely disappointed and now that it is put together we have no choice but to keep it. We cannot even push the cushions down to fit in. The lid does not close so we have to put weights on it to keep it shut. Also we put the lid on with the hinges and the first time we closed it w/o anything in it ALL of the screws of all 3 hinges pulled right out of the wood. Poor quality item for the price!!

I ordered 2 items and got charged for 3 items. This amounted to $59.95 additionally. Called several times regarding this matter and was finally told a credit would be on my next credit card statement. WRONG!!! Nothing resolved!! This was my FIRST order with Hayneedle, Inc. and is my LAST!!! Avoid this seller at all costs!!!

I ordered two traps on 7/7 and email showed order in fulfillment and delivery should be 7/14/16 since I paid the extra for delivery. On 7/15/16 I called company to check on because still hadn't received and all they could tell me "it was in fulfillment status but hadn't shipped." So I asked if I could cancel the order since I need these traps as soon as possible and after lengthy hold, was told they would try to cancel it but it may still ship and if I received then I would need to contact them for return labels and return. This item has never been shown as being out of stock or anything and I feel a company should be able to tell you where your order is after a week. Going to try finding traps locally this weekend or reorder from another company.

If anyone take their time to write a comment, you must pay little attention to it. Currently I purchased a grill machine over the phone with hayneedle and as I was ordering the item, I found out some bad review on the grill machine, as I decided to cancel it right away. I told the person, "please cancel my order" which I just did. So she said it can't be canceled now, but if I call an hour later I will be able to, so I did call and cancel it within hr. 2 days I received an email saying it's shipped, so I called and explained my situation saying I called on time and cancelled it. They said some of the item once you order can't be cancel.

I recently complained about the furniture I bought and Hayneedle refunded my money back in full and told me to keep the furniture because of the weight issue to deliver it back to them. Thank you for that, you made me happy again.

I would like to outline my experience based on a purchase I made in April consisting of International Caravan Lisbon Resin Wicker Patio Rocking chairs, which cost over $900.00 for 6 chairs. We placed these chairs on our stamped patio and due to inadequate padding placed on the rocker base, the finish is coming off the concrete base. I have attached pictures of the issues. When I purchased the chairs, 3 of them required that I drill holes in order to thread the bolts through. I received an $85.00 credit for my troubles based on the fact I agreed to fix the chairs instead of having Hayneedle.com pay the charges to have them picked up and replaced. I thought that I was doing the company a favor. Based on the verbatim response I received from Hayneedle.com support, I guess they thought they were doing me a favor.

Returning an item is impossible. Have had to enter a dispute with PayPal because Hayneedle's customer service email, website, and phone are not effective. The item I purchased does not work. When entering my order number, I am told it does not exist. Their customer service is just an endless loop of being placed on hold and being told they are experiencing much higher than normal volume, both on their email and on their phone lines. When I finally did get a human, I was told she could not assist me and she put me back on hold for more, endless waiting. Unacceptable. $139.99 down the drain, it would seem.

I bought a $284 mattress at Hayneedle and I'm more than happy with the mattress and with the store... first I was really skeptical about all the bad reviews but I decided to buy this mattress from Hayneedle because it was the best price at all... what can I say, the mattress came on time, the mattress was well packed, nothing wrong and the quality about this Mattress is fantastic. I got an email from Hayneedle where they asked me about my purchase and I could just say I'm very happy. Thank you Hayneedle!!!

I was a bit nervous ordering from Hayneedle seeing all the bad reviews on this site. I did look at BBB and saw that they had a relatively good rating and is one of the largest furniture retailers online so I decided to take a chance and order using my credit card vs PayPal given issues mentioned by others who have used PayPal. I made a mistake with my order and called them today. I was able to talk to a live person within 5 mins. She apparently was in the sales department so she couldn't help me directly and transferred me to customer service. She warned me that it may take some time and will likely get worse as the day goes on. I waited for 30 mins and DJ came on. He was absolutely cheerful, courteous and helpful.

Just bought a glider rocker recliner for my 8.5 month pregnant wife. It came in a box that was a mess when I spent 30 minutes to set up. We sat in chair immediately it squeaked so we immediately sent email, and in 5 minutes we received a email. It will take them 72 hours to respond, by then they sold out of the chair that we liked. So after that they sent a email saying that every time we would email they could take up to 96 hours.

I purchased a deck box from this company and it was damaged. There was no paperwork, no instructions included, not even a return address located on the torn box. Both the front piece and the side piece were broken plastic, the side piece is damaged badly on the corner, enough to where water can leak into the container if left outside, which is where the box was to be used. I contacted their customer service department, only to be put on hold for 39 minutes. Finally, I hear scuffling as I repeatedly said hello over 10 times into the phone. Finally, I hear a woman whispering and I repeatedly said hello with no response. Wish I would have found this website sooner.

I inquired of this company that a ordered package was 2 weeks past due. I told them a FedEx track check showed package was damaged and returned. The Hayneedle rep. told me I would have to process request for claim when in fact I never received the package... lol... That should be on their end. So I tried doing the claim work but some of the questions like describe the damage to the package when I never received it. 2 calls to hayneedle were unsuccessful after a 30-min. wait. I have been unable to retrieve my order info. The response says my order number doesn't match any item... lol.

My husband received this hammock (Island Bay XL Rope Hammock) as a gift in October 2015. We had just moved across the country so we're in the midst of unpacking and living among a sea of boxes. In addition, it was fall in Colorado, about to transition into a snowy winter, so we did not open the hammock at that time. Our mistake. We just opened and put together the hammock this month (June 2016). As it turns out, we were missing some parts to make the hammock functional and we also had a broken part. I called Hayneedle customer service and, after waiting 53 minutes for a representative, who offered no apology for the wait time, then another 10-15 minutes while he spoke with his supervisor, I was told that there was nothing they could do because of the amount of time that had passed.

When I first place my initial order, a day went by and I received an email stating there was a discrepancy with my billing and shipping address. I contacted my bank, but only for them to tell me all my informations on file are accurate. I called their customer service to let them know that my information were corresponding, but couldn't get a hold of a single body because of their abnormal wait time. So, I decided to email them and someone responded with the same bogus claim. I let them know that the problem wasn't from my end and they told me if then, I should just go back and reorder the items. So did I, but the same nonsense from their side keep occurring. This happened for about five times in two weeks and I got fed up and decided to put my life on hold to call and to spend whatever time it might take me to speak to someone.

I tried returning an item worth $150. I reached out to them because I needed an order number to begin the return process online. The customer order number, which they asked for online, was on the packing slip and did not work. I entered that number in their online return form box probably 6 or 7 times and it never worked. So I called. I was put on hold for over 10 minutes before I gave up. I called again the next day - same thing, endless hold. I emailed. Nothing. I waited on hold a third day for about 15 minutes. Finally somebody answered and got me the help I needed. My advice: do not buy from Hayneedle unless you know you're never going to return anything. Stick with Overstock or Wayfair.

We ordered some patio cushions from Hayneedle and never received them. We have tried to contact them via email and phone to no avail. The phone wait was over an hour and when someone did finally answer they disconnected us. The email response claimed that they would get back to us in 72 hours which they did not. We have tried email and phone again, but the result has been the same. We will never use this vendor again.

I should have read the reviews before ordering here. First off I made my order on Wednesday 6/15 with 2 day shipping and was confirmed I would receive on Friday 6/17. A day later get an email saying it would arrive until 08/02!! Seriously?? They have no control on what they're doing, and don't try calling them - their hold time is horrible! Customer service doesn't know what they're doing. I called in to see what was going on. They said I would either receive a cancellation confirmation or an email saying my order was shipped that same day. So I did receive an email saying my order shipped.

Called because advertised price was lower than what it was when I was ready to check out. The price went up by hundred dollars so I called so they could honor the price. The customer service rep put me on hold for a long time, came back and said his manager said sorry about the glitch but they could not sell it to for that price. I then told him to tell his manager that I was not going to pay the higher amount because they had to honor the price online (BTW I even emailed them proof of a screenshot). I told him that by law they had to honor it and that I had nothing to do with their website issues.

I have attempted to contact this company several times to no avail regarding a $1000 piece of furniture that arrived with significant damage. I spent well over an hour on the phone the first time (when the recording advised a "10 minute wait time" and I eventually hung up, 30 minutes a second time, and 35 minutes so far today). In the meantime, I also sent an email to customer service, which advised up to a 72 hour wait time, which has also far since passed. Today I pledge to stay on the phone until I get a "customer advocate" - it does not significantly matter whether they are able to resolve the issue. The response time is unacceptable.

We purchased $3,000 worth of patio furniture from Hayneedle. They screwed up first order, and somehow deleted it. We reordered. Recently received the furniture (3 chaise lounges and 3 patio tables). It was all scratched badly, almost as if someone dragged these across a driveway, then shipped back to company for them to resell. AVOID THIS PLACE AT ALL COSTS. Having a very tough time contacting anyone to return this stuff. Have waited on phone for 40 min and 55 min, and have sent emails to no avail. Jesus Christ!

I purchased the $90 walk-in greenhouse in March, however, I didn't put it up until 2-3 weeks ago because Illinois' weather was still too cold... I also needed to level the ground before anchoring it. A week ago, we had a thunderstorm, causing parts of its metal frame to not only come apart but it put holes in the cover. It also ripped the zipper away from the plastic cover but the zipper wasn't even zipped! I called customer service last Thursday and spoke to Coreen. Long story short, they gave me a choice of a refund or a brand new greenhouse and said I did not have to send the other one back! — I chose a new greenhouse which I received in less than a week (This Wednesday!). Where are all these bad reviews coming from? Thank you Hayneedle.com and thank you Coreen!

On June 10th I got an email from a representative of Hayneedle extending a credit to my bill for the trouble I have had both with my order and from Customer Care. She was very apologetic and had read my review on this site, so I think that the company realizes they have a problem and are working hard to address it.

I recently ordered 4 chaise lounges for my pool. Within 2 hours I realized the sizing on these were not accurate for our needs. I called in and after 54 minutes on and off hold, I spoke with a manager. He assured me he was working to try and stop the shipment. I needed a different 4 and they were the same cost. Had my call time not been so long they probably could've stopped the shipment. I asked if they will cover the return shipping cost so I can order the correct items from them and they only offered to pay half. I have ordered from many companies and will never order from here. I tried to exchange this within 2 hours of placing the order. I have many items I need to purchase but will not take my business somewhere else. This was not good customer service or helpful at all.

The item that I ordered was not as I expected - no defects or anything. I went into my order information for the return policies, expecting to find a return address and pre-paid postage. Online consumers have come to expect that level of ease and service from online vendors, such as Amazon and Zappos. I was unable to get the documents that I was expecting to find. I wrote to the Customer Service Department. I was told that they would be happy to accept the return item, but they would deduct $10.50 from my refund to pay for the shipping charges. This was half of the total charge of my purchase!

I bought a Hooker brand Sorella 54 inch Round pedestal dining table for $1968.00 in early May. I paid for white glove installation. I guess the white glove treatment means dumping boxes in dining room and leaving. Also, pedestal was damaged with huge gash in it. I have been on hold waiting for twenty minutes attempting to return it.

Never received a shipping number and it's been 8 days. Expected to be delivered today and now they say it won't be here for 3 more days. I paid for shipping to get it here and they don't care at all about what they say.

Well, we got a refund, and it only took the company 5 months to respond here. It's resolved, but I'll not do business with them again.

I ordered an outdoor sectional on 4/30/16 and received it the following Friday... after realizing it did not match the description I requested a return on May 8 through the website. When I did not hear anything by Tuesday May 10th I called and they had no record of my request. At that point they said I would hear by the end of the week but I would be charged $250 in shipping (which is a joke).

A representative from Hayneedle advised me today that they would issue a full refund for my purchase, without requiring a return of the broken cabinet. I will dispose of it. I am satisfied with this resolution.

I placed an order on Hayneedle.com on 4/18/16 with an estimated arrival date of 4/25. Today is now 4/27 and not only has the item not left the warehouse, when I call Hayneedle, they aren't sure what is going on and "will have to get back with me". When I called to cancel, they told me it's shipped. When I provided verification from FedEx using the tracking number they provided me showing it has not shipped, they told me they aren't sure what is going on and cannot cancel the order. They keep you on hold for a long time as well. It's been almost 20 minutes at this point.

I ordered a rocking chair and received a love seat instead. Not a big deal - I just called customer service so that they can coordinate a pickup and send me the correct item. The box for the love seat was over 100 lbs, and Hayneedle customer service wanted me to figure out how to get the package to the nearest Fedex location. I explained that I am 8 months pregnant and unable to do that, and that given that this was THEIR mistake, they should be coordinating a Fedex pick-up from my home.

Who knew customer is suppose to pay for shipping to return something is clearly not what I wanted? Customer service is rude and would not waive cost of shipping back their low-quality products back. They lost me as a customer and we regret having spent almost 1,000 dollars there.

I don't know why I didn't check here first before purchasing with Hayneedle. I usually tried to check out reviews first. So after reviewing all of the BAD approximately 118 reviews, I called Paypal right away to cancel my order (I had just ordered 2 hours prior). I told Paypal about the reviews that I read and how Hayneedle had treated other customers who tried to cancel their order. So Paypal called them directly and 3 way me on the phone. The Hayneedle representative lied and said he thinks the order had already gone thru and he could not cancel my order, but I did not get another email saying it had been processed.

When my greenhouse arrived there were some damaged pieces due to shipping. I contacted Palram via e mail and they acknowledged me and would send the parts. The directions are all pictures and time consuming.

On 3/16/2016 I called to inquire why I had two charges to my account. I ordered two items from this company. One charge that was made against my account was for the full amount, and the other was individually charge. When I inquired as to why there were two charges to account I was told they put pending charges to the account until the item is shipped. I have no problem with that. What I do have a problem with is that you are charging my account twice. 1 individual charge and 1 for the total amount. When I expressed what they had done was illegal, they asked that I give them a fax number to my bank to release the individual funds right away. Other than that it would take 5-7 business days. Unacceptable... And I was furious which prompt me to write this review. Up until this incident, I had been totally satisfied with this company. However, when they start doing illegal charges, this negate the positive experience I've had with them.

I called customer service trying to order a product. They said they do not ship packages this large into Canada. I asked if they could ship the 4 pieces as individuals instead of 1 large package, which would solve the problem. They simply said no and just kept repeating the same script over and over. Worst customer service ever.

The tax amount was incorrect online so when I checked my credit card I had been charged more than the amount that was stated on my order. I contacted the company and they were not sorry and did not care. They have lost my trust and my business.

I need to amend this review. I am still disappointed in the product being busted, BUT their customer service pulled through and we were able to work out a refund without needing to go through the process of returning the bulky desk, so great response by them in the end. Thanks!

I received a refund.

Beware Hayneedle's accounting practices. While I was happy with the entertainment center I purchased for $1300, I discovered I was billed TWICE through my PayPal credit account. As soon as I saw the second billing, I called PayPal and they cancelled the first transaction and I thought all was fine. I left for Christmas, and on my return had a letter from Hayneedle saying the second transaction from PayPal credit didn't go through and I owed the price of the item. I used PayPal credit because of their 6 month no interest policy. I was told by the account manager at Hayneedle I could not use PayPal credit and must instead use another payment method. I called Holly at Hayneedle and after a long call, realized she would not acknowledge any error in double billing, saying it was PayPal's fault.

I purchased online from them and was notified of a 18-23 Dec delivery. This was important as it was a Christmas present for my wife. I checked the delivery status online some days later after the order on 14 December only to find out (they had not told me) that the items was out of stock and was backordered. They indicated an estimated delivery date of 23-31 Dec. Based on this I completed an online form and cancelled my order. The following morning I was emailed and told that I couldn't cancel (despite being out of stock) as the manufacturer had shipped the item (despite being unshipped and out of stock and marked as back order). I insisted on a cancellation and they reluctantly agreed. What they actually did was have their manufacturer create a fraudulent shipping code to try to force me to take the product (that was out of stock). Obviously, I refused and demanded a cancellation. They agreed.

I bought a recliner from Hayneedle about 3 years ago. I called them about 6 months ago because it was ripping by the arm and the trim is cracking. It is leather and I paid around 1000 dollars for it if not more. It is my chair. I am 74 and weigh 145. Now when I sit in it I can feel the springs in the seat. When I called I received no help at all. I will never recommend or buy from Hayneedle again.

Placed an order with representative on 12/1/15 after confirming that the item is in stock. I was told that it would ship by 12/3/15. Called to confirm and was told that package will ship from Nebraska the next day. Called the next day and was told that the issue will be looked into and the item actually ships from California. They assured me that they will give me a call back by the end of the day. Didn't happen. Called the next business day, no results. They submitted a FedEx tracking number and charged my account on 12/7/15. Days later the package is still not in FedEx possession. Spoke with customer reps every day, and get the same story every day: "will look into it and call you back by the end of the day." Never got a call or an apology. Can't wait for them to get their act together, cancelled the purchase and am disputing the charge with my credit card company. Hayneedle is not going to get any business from me EVER.

Hayneedle advertised a queen bed for sale at a discounted price for CyberMonday. I ordered the bed and a pending charge was placed on my checking account and a delivery date was given. However, I was subsequently notified by email that the bed was discontinued by the manufacturer and that my order was cancelled and my account was not charged which is an untruth. By the way, no apology was offered.

I placed an order and immediately called back to cancel realizing I placed it incorrectly. They would not cancel it or return the PayPal payment they immediately took. They stated there were "No guarantees" in getting refunds on returns. All orders are final. Never heard of such a policy!

I got 7-6 foot and 4-3 foot planter boxes. the 6 foot ones were $149.00 each. I got these because the one 3 foot I got was fine and still is. I ordered the same box, just a different size. When we got a light rain, they swelled up and totally fell apart. They would only offer $20.00 off. The cost and time to take all the soil and bulbs out and to buy the boxes to return them was too much. I will never buy ANYTHING from Hayneedle again. All of it is cheap and way overpriced.

I ordered 3 bar stools in white wash. They came in the wrong color so I called. The woman made it sound like it was my fault. She was rude and short with me. I had her reorder the right color. They came in the wrong color again! Meanwhile I have to lug my 2 babies to the FedEx to send these huge boxes back. Again they told me they would get the right ones out. But in order to get them in a reasonable time they've charged my cc 3 times now! The third time... wrong color. So they just told me to go somewhere else. So rude and unhelpful. I've never been treated with such little respect!

Purchased in April 2015 and 6 months later started falling apart. After two months some king of white material began to ooze from the table top on to the deck. Five months later a piece of the mosaic just fell out. The finish on the chair seat just peels off. Began to rust on some areas within 30 days. I no longer have a receipt but called Hayneedle and representative was able to look my order up. Would not budge on the 30 day return. I won't buy from them again and I recommend to all to AVOID!

The 30" Directors Chair has a step in order to seat yourself. The chair WILL NOT close after assembly. The step is incorrectly designed and you must carry a screwdriver with you in order to fold the chair. VERY, VERY POOR DESIGN. It can be corrected if someone would take the time to contact CHINA and show them with a diagram how it can be corrected. Hayneedle knows of the problem, but has not taken the chair off their merchandise list... I recommend other sources, BUT look at the chair's STEP before purchasing.

They have nice product. But worse customer service. The item came in broken and I called him to return and order a new one. The guy on the phone (Dante ex: **, yeah he gave me his name and extension... that the kind of attitude he gave me) was a really **. Gave me an attitude about returning. He even said "why should I help you?" Please stay away from Hayneedle.

I ordered a bar for my basement from Hayneedle.com. The shipment was delivered and there were some minor scratches and imperfections but I was willing to live with that. I assemble the bar and realize that Hayneedle.com has not shipped me the four feet that go on the bottom of the bar and allow it not to sit on the ground. When I contact Hayneedle.com, they inform me they have no extra supplies/parts for this part and cannot help me. They told me they can do an exchange but I would have to disassemble it and send it back on my own time.

I have ordered from Hayneedle a fire pit from Hayneedle. I paid with PayPal. My order was cancelled. I called and pay with my MasterCard. It was cancelled. I called and paid with my visa. It was cancelled. I called and I paid with my American Express card and it was cancelled. My shipping and billing information IS THE SAME for PayPal and all 3 credit cards that I use. It is obvious that I am not trying to do something fraudulent. No one was able to tell me why it was cancelled. So it is now 2 days before my party and I got another cancellation notice. Find another vendor... HAYNEEDLE is terrible!!!

Hayneedle customer service contacted me by phone stating that they reviewed my order and decided to refund to me the full amount of the white glove service I didn't use. Thank you!

Attempted multiple times to cancel order I placed with them by accident with the wrong account. Even though their website states can cancel an order they are refusing to do so even with the shipment not being shipped out yet! This is just crazy! I explained there weren't enough funds in the wrong selected account and tried all other outlets however this company needs to cancel order.

I ordered a large amount of cabinet pulls from Hayneedle.com for approximately $500 and the shipping came in just as much as the hardware costs. When I called to lodge a complaint and went through the ordering process with the sales associate, even he saw how poorly/confusing the ordering process pertaining to shipping of small items. DON'T USE HAYNEEDLE.

I order a patio table from Hayneedle back in May. I had a delivery date for 6/20/15. On June 7 cancel order. They sent table anyway same day I cancel. Saw tracking info was receive by fedex 3 hrs after I call. Already receive same table from Wayfair. I refuse my order table being ship back. Never receive it. Will never buy from again. They do not like you to cancel orders.

I ordered a corporate gift basket to be sent to the hotel that I work at so I can take with me when I go visit some clients. I called a week after it was supposed to arrive to follow up. Upon talking with the customer service rep, he told me they do not deliver to hotels because they "get lost too much." (Oh okay) He also listed other places they do not deliver to. I asked him why I wasn't ever informed. And it turns out they did send a brief email stating that it was canceled but not why that I found in my junk folder (not their fault) along will the billion spam newsletters they send with it *rolls eyes*.

Hayneedle.com site clearly states that new customers get 10% discount on first order. A code is given when you click on new customer. No exclusions are listed. Code does not work at check out, it states that "code has already been applied". I spoke with **, the supervisor. He stated that almost ALL of the baby items are EXCLUDED from the new customer discount. I was attempting to buy a Baby Car Seat. This is like the old "bait and switch". THEY HAVE YOU when you see the price is the same as Target or Kohls, BUT on Hayneedle.com you get an additional 10% discount on your first order, as a new customer. Most customers would expect the discount to pop up and be applied prior to your Visa charge... not so... no discount. They got you!

Ordered a nightstand, knowing it had been discontinued from maker so knew I was looking for something that HAD to be in inventory already... Asked if Hayneedle HAD the nightstand because the manufacturer discontinued making it... they assured me they did, it was not having to come from manufacturer! A MONTH later... they email, no call, to tell me sorry, no nightstand. NO ** Hayneedle!!! I told you that the day I ordered it!!! So now I am a month more behind on finding one. A store could have had one in inventory but doubtful this far out now! POOR service and they don't even care because they can get away with it. $739.00!!!

I've been waiting for a pair of binoculars from Telescopes.com handled thru Hayneedle.com for more than 10 days. Called today (delivery date) and was told the item would not be in stock till the end of the month!!! I was never told it would be on back order or even that the item would be late. Sorry I didn't read the reviews before I ordered anything through them. Read the reviews PEOPLE!!!

Ordered a glider and immediately received a notice that the product shipped. Upon tracking the item it was realized that the label was only created. I contacted Hayneedle.com the day before the product was to arrive and was told the mfg needed to be contacted and they would call me back the next day. Two days later I called again, this time the mfg was reached but had no answer and they would get back to me in two working days. Four working days later I have to call them again. Same story, mfg closed and needs called. No detail about previous call was logged. Waiting on refund now. They appear to have a canned script to string you along.

I ordered a porch swing. It did not fit my needs. I paid with a credit card. Hayneedle person stated that shipping was free. When I called for a return label, I was told that I had to pay return shipping fees. The swing had been sent by Fedex and Hayneedle said they wanted it sent back in same box. Got to Fedex store was informed that we were supposed to repackage, because we were not a company. They have different rules for individuals. It was all a big headache!!! Never order from them again!!!!!!!!

Originally purchased a porch swing for a Mother's day present. Upon arrival, I opened the box and quickly noticed that two pieces of wood already had significant cracks (and one piece was structural in nature). Of course returning was a bear, having to purchase another one first and use that box to return the original.

I ordered this item on June 2nd with 2 day shipping and today the agent told me that the item is back ordered. Moreover, their own agent told me on 6/4/15 that the item will be shipped on 6/4/15 itself. This wrong information and a lack of inventory update in their system cost me valuable 4 days. I had some commitments with someone with this product and was hoping on receiving it today. I am utterly disappointed in Hayneedle's service and customer support. Not recommended.

Return their chairs which were too small. Nowhere on their Return and Exchange Policy do they say that they will charge about 25% of the item value to return them. In fact, it says free shipping and a no nonsense policy if you return to be paid the whole purchase item back. (Note: does NOT say anywhere that you will be charged the shipping, an outrageous amount if you return the item). I shop online frequently and do look at the policies before ordering anything and feel this is a misguided representation. This was and will be the first and only time I will ever shop from Hayneedle and am writing a review to 'warn' other customers.

My son sent me a picture of the Starbucks basket that he was sending me on Mother's Day because it was not going to get here on time. The total cost of the basket was $100.00. When I finally received the basket I could not believe how awful the box -- not basket -- was!!! It was 1 box of tea, 2 biscottis, 3 2.5 ounce bags of coffee, one Starbucks mug, and 2 packages of shortbread cookies!!! That doesn't even add up to thirty dollars!!! I will never again order from you and I am very disappointed that you could even send this!

I order this office chair and before it was completely process the order was canceled. I then call them to find out why. In short my address and mailing address are different at this time. The email I received stated that there is fraud and the order was cancelled. I was asked what was the two addresses related to me. My billing address is where I live and the shipping address is where I staying (which is an RV Park). What is so wrong about that? I do not recommend buying anything from them. They are seeing me as a thief. Yeah right, I stole me on credit card.

We received our product. One piece of wood was broken. One of the main A frame piece was the wrong side (like getting 2 left shoes). Several holes did not match up - we had to re drill. The bolts sent were not long enough nor were the bolts that held the swing long enough to attach the nut to them. I spent $10 at hardware store getting what I needed for this product.

We purchased a 5 piece patio set with a Fire Table from Hayneedle last spring. The delivery was a joke and the delivery company was angry with how we were/weren't communicated with - but that's not why I'm writing this review. We have had the product for under a year and four of the five pieces appear to be holding up just fine. The Fire Table (which is the whole reason for the purchase) has pock marks all over it and the finish layer is pulling up everywhere - clearly a manufacturing defect (again, all the other pieces are fine). We called and spoke with a "Customer Advocate" who was anything but an "Advocate" who flatly told us there was a 30 day guarantee and nothing could be done. Last purchase we will ever make from Hayneedle.com.

I read all of the negative reviews about Hayneedle and then checked out their Facebook page and decided to try them out because they seemed committed to customer service. I found a Sauder bookcase that I really liked for $100 less than on Amazon that was sold out on all the other sites. The purchase went smoothly but when the item arrived, it was the wrong bookcase (3 shelf instead of 5, Oiled Pine instead of Jamocha Wood).

I spent a lot of time researching some flower beds to purchase. I finally decided on Hayneedle's because I liked the design, I liked the price and it could be delivered in time for my planting time frame. When the due date arrived for their stated date of arrival, I called them. They said that the item had never been shipped and they didn't know why. Really?? But the customer service rep promised me that the next time I ordered something it would arrive on time. Why would I trust a company like this? I will never order from them again.

I bought a leather chair from Hayneedle and later on, I want to cancel my order. I call the customer service and told me that it cannot be canceled anymore because the item was already shipped.They advised me just to return the item after receiving it. When I call them that I want to return it, they are charging me for $210 for the return shipping because they said it's a big item. What? I paid $400 on it free shipping and returning it would cost me more than half of its price. I don't like this. There's something wrong with this company. I would not recommend this to anyone because of this experience. Don't buy with Hayneedle unless you are 100% sure that you will like the product or else, you are wasting your money.

I purchased a file cabinet. It required you to put it together which was not a problem but the item was junk and could not be put together correctly. It kept falling apart. I emailed Hayneedle for return instructions and they stated I had to pay for the return even though the product was junk. They also said that they would not give a full refund until the item was inspected. I am not sure what type of refund I will get since some of the pieces are now broken because the item would not stay together.

I ordered of sleeper sofa last summer (2014) and paid extra for special delivery to my basement. When I logged into my account a few days later I had noticed that there was an extra order attached to my account for a second and different item. I called to make sure that I was getting the correct item and they assured me that the second item had been attached to my order because of similar way bill numbers, and that they had cleared up the problem.

I ordered a fountain from Hayneedle, and it arrived with a non-functioning light. After three phone calls to customer service, all making empty promises that they would contact the company from which it came to get a new light sent to me, I finally gave up. Each customer service person told me they would get back to me... I never received an email or phone call and the light is still broken. Heavy items like this are too much of a hassle to return, and I'm sure that Hayneedle counts on that. This is some of the worst customer service I've ever experienced from a company, and I will never order from them again... They really need to take a lesson from Amazon in how to treat their customers. I do a ton of online shopping, so they have lost a good customer.

I ordered a jewelry armoire after Christmas. The one I got for Christmas from another company had a broken mirror. When I received my armoire the side door on One side would not stay shut with the magnet they had put on. After trying various other ways to keep the door shut I had to disassemble the placement of the magnet that was put on and reassemble it due to the fact it was not lined up properly. Spoke with a gentleman at the company and he was gracious enough to credit my credit card back 20% for all of my efforts and fixing this. Very pleased with the outcome and will certainly buy from Hayneedle again. Excited now to use my new armoire!

I ordered a computer desk. The listing had all the usual positive information about the desk. I ordered it and it arrived in about a week. I had been busy for a bit before I started to assemble it. All the parts were there. As I was doing step one, I noticed a substantial crack in one of the top rails. The crack was exactly in the same place where a dowel and screw are used to connect it. The major support screws wouldn't tighten so everything kept collapsing. The instructions said that it took two people to assemble it. This was not mentioned on the listing at Hayneedle.

I ordered a small $70 green house for my husband for Christmas online. I saw that the site said "easy return". So I figured if he doesn't like it we can send it back. That was not a valid reason for them so they made us pay for shipping both ways. I can't click on their policy button because it doesn't work. I had to pay shipping both ways - $4.99 and $13.99 return.

I ordered a swing for a Xmas present for my elderly mother. It was supposed to arrive 12/24 & then 12/26. FedEx got the swing to La Rose, LA & either damaged or lost the label (FedEx tracking said something to that effect) so FedEx returned it to the Co. (I never received it). Now Co is sending NO SWING, crediting me a reduced amt by CHARGING me a label /return fee of $40.99. If I reordered the price increased, pay another shipping fee, and not my fault. I didn't see the damaged swing yet I am paying 45.98 for nothing. And if I reordered the swing, I will pay an additional $64.98 (price increase $19 + shipping $4.99 + return/label fee $40.99).

I ordered a gift for my mother on this website. The site switched my billing address with the shipping address and sent my mom's gift to ME! When I went to the "My Account" section of the website, I cannot correct it. So now I have my mother's address as my billing address and my address as the shipping address. The error meant that my mother did not get her gift for Christmas and I will have to spend another $16.00 to send it to her.

I ordered two glass night stands mid-November. It was supposed to be delivered on December 9th and never arrived. I called Hayneedle numerous times for status and that is when all hell broke loose. Each agent I spoke to either told me it was back ordered and would give me another date that it would be delivered, or that there was some kind of computer glitch that the warehouse didn't get my order. Hayneedle is full of so many excuses that it's hard to take them seriously. It's now the end of December and I still have not received my night stand, received any email updates regarding my order, or any truthful comments from the customer service people or the so-called managers at Hayneedle. I can't tell you how many times I have heard how sorry they are and how they will get me an update and yet, I still don't have my nightstands and no update (and they, of course, have my payment). I've asked to cancel my purchase and I still have no confirmation of that being done. It's sad that this company can't be as professional or provide its customers the product that is stated on their website especially after payment has been made. I will never buy or try to buy anything from this company again. The hassle is just not worth it the prices.

Save yourself some heartburn and find it somewhere else. Took them over 10 days at Christmas time to inform me that the item that showed available on their website, was actually not available. Of course, it's too late to get it elsewhere and get it on time. Jerks! Ruined my big gift for my son.

We ordered a computer desk from Hayneedle for our kids to use. The desk arrived while we were having work done in the house so we waited to open the carton. When we finally did open it there was a large crack near where a leg would go. It was well past the return or exchange window but I contacted Joseph at the company to ask about a return. I was not expecting much assistance because we had not found the damage within the return window. We were about a month late as a matter of fact. After a couple of pleasant but business like email exchanges we were provided with a free return shipping label and the company sent out a new desk for no additional cost. We are extremely please with our purchase from Hayneedle as well as our interactions with customer service. If Hayneedle has a product that matches our need in the future we will buy from them without reservation. This is the way business should be done.

I have only made one purchase from Hayneedle.com and am pretty confident when I say that it will be my one and only purchase from them. I purchased a hammock and a stand in JUNE as a Father's Day gift. Everything was fine, ordered online, credit card was processed, item was received within a week and was very pleased with the item. Last week, mind you it is now mid NOVEMBER, I received an email from the billing department at Hayneedle asking me to call them and provide them with a different credit card number since they were unable to process my card originally used. I responded with "I have not purchased anything from you guys since June. I find it a bit odd that 6 months later after I have already received my item that just now you are deciding that my card wasn't billed?" It has been 7 days and I have not heard a response from them which makes me believe that it was just a scam trying to get another $160 from me.

After ordering a somewhat expensive greenhouse from Hayneedle, I received an email saying they had cancelled my order. I called the customer service number provided but no one could tell me why my order had been cancelled. All they could tell me was that it had to be reviewed by the accounting department and they would get back to me with an answer in 72 hours. So 3 days passed with nothing. I called again today, and was told that they could not verify my credit card and could therefore not process my order, but no one could give me an answer as to what the exact issue was. This is a card that I use often, and I have never had an issue with any other retailers. The order had been processed by my credit card company, so the billing info that I provided was obviously correct.

This company has a lot of bad reviews, but I ordered from them anyway. They had the BEST price and FREE SHIPPING. I upgraded to fedex ground shipping for $5. The item was shipped promptly. I tracked it and it arrived on time in great shape.

Submitted order and account was charged when order was supposedly shipped. Tracking number was not valid. Contacted customer service three times. First two times CS agent was checking on shipper info - CEVA and item would be delivered within the week. Third time CS agent said they were doing that again but I would not hang up until agent could give me a valid tracking number. CS agent said they tracked it and it was across the country by mistake. I asked for a new item to be shipped and expedited. No such thing. Wanted me to wait another couple weeks for the item. Do not deal with this company! The shipping may be 'free' but it appears to be a total scam.

I am currently on hold with Hayneedle.com to request a FedEx ground pickup for a large pkg. Total of 33 minutes of nonsense. It's simple and they are making a return so laborious that we will never use them again, period. I'll also tell anyone I know never to use their services again. Just a colossal waste of time.

Like so many other reviews, I was my order by a specific date but didn't receive it by the and so far it hasn't even shipped. The last time I talked to them, they couldn't get the shipping label to print. What is so hard about writing the address on the package and having FedEx print the shipping label? Now after reading all of the other reviews I'm afraid I might never receive it. If its not shipped by the time I get off work Monday I'm going to work on having the order cancelled and will order with another company.

I read all of the 62 reviews on this place on here (at the time of my purchase at least) & I was very scared because the majority of them were very negative. But I found a ridiculous deal on Hayneedle that I could not pass up. For anyone that hunts or shoots out there, you've probably heard of Zeiss scopes. They have a Zeiss Terra 3x on there right now (Sep '14) for $192... if you know anything about Zeiss getting one new for under $200 is unheard of. Bear in mind this is their bottom of the barrel model, but still an amazing price, it's $300-$350 everywhere else.

I ordered a 6" Celestron Telescope, and a number of other related products from Hayneedle.com. After a few days I checked on the status of the product and noticed that they preemptively canceled my order, supposedly for a credit card issue - which they could never explain. It took several calls, a lot of threatening to write a bad review, etc. for them to get on the ball and fix their problem. Even though the telescope delivery was delayed a couple of weeks, they did figure out the problem - were aware of the problem when I called - were pleasant - AND took off a hundred bucks from my order. I'm happy!