Hayneedle Reviews

I ordered 2 items and got charged for 3 items. This amounted to $59.95 additionally. Called several times regarding this matter and was finally told a credit would be on my next credit card statement. WRONG!!! Nothing resolved!! This was my FIRST order with Hayneedle, Inc. and is my LAST!!! Avoid this seller at all costs!!!

I ordered two traps on 7/7 and email showed order in fulfillment and delivery should be 7/14/16 since I paid the extra for delivery. On 7/15/16 I called company to check on because still hadn't received and all they could tell me "it was in fulfillment status but hadn't shipped." So I asked if I could cancel the order since I need these traps as soon as possible and after lengthy hold, was told they would try to cancel it but it may still ship and if I received then I would need to contact them for return labels and return. This item has never been shown as being out of stock or anything and I feel a company should be able to tell you where your order is after a week. Going to try finding traps locally this weekend or reorder from another company.

If anyone take their time to write a comment, you must pay little attention to it. Currently I purchased a grill machine over the phone with hayneedle and as I was ordering the item, I found out some bad review on the grill machine, as I decided to cancel it right away. I told the person, "please cancel my order" which I just did. So she said it can't be canceled now, but if I call an hour later I will be able to, so I did call and cancel it within hr. 2 days I received an email saying it's shipped, so I called and explained my situation saying I called on time and cancelled it. They said some of the item once you order can't be cancel.

I recently complained about the furniture I bought and Hayneedle refunded my money back in full and told me to keep the furniture because of the weight issue to deliver it back to them. Thank you for that, you made me happy again.

I would like to outline my experience based on a purchase I made in April consisting of International Caravan Lisbon Resin Wicker Patio Rocking chairs, which cost over $900.00 for 6 chairs. We placed these chairs on our stamped patio and due to inadequate padding placed on the rocker base, the finish is coming off the concrete base. I have attached pictures of the issues. When I purchased the chairs, 3 of them required that I drill holes in order to thread the bolts through. I received an $85.00 credit for my troubles based on the fact I agreed to fix the chairs instead of having Hayneedle.com pay the charges to have them picked up and replaced. I thought that I was doing the company a favor. Based on the verbatim response I received from Hayneedle.com support, I guess they thought they were doing me a favor.

Returning an item is impossible. Have had to enter a dispute with PayPal because Hayneedle's customer service email, website, and phone are not effective. The item I purchased does not work. When entering my order number, I am told it does not exist. Their customer service is just an endless loop of being placed on hold and being told they are experiencing much higher than normal volume, both on their email and on their phone lines. When I finally did get a human, I was told she could not assist me and she put me back on hold for more, endless waiting. Unacceptable. $139.99 down the drain, it would seem.

I bought a $284 mattress at Hayneedle and I'm more than happy with the mattress and with the store... first I was really skeptical about all the bad reviews but I decided to buy this mattress from Hayneedle because it was the best price at all... what can I say, the mattress came on time, the mattress was well packed, nothing wrong and the quality about this Mattress is fantastic. I got an email from Hayneedle where they asked me about my purchase and I could just say I'm very happy. Thank you Hayneedle!!!

I was a bit nervous ordering from Hayneedle seeing all the bad reviews on this site. I did look at BBB and saw that they had a relatively good rating and is one of the largest furniture retailers online so I decided to take a chance and order using my credit card vs PayPal given issues mentioned by others who have used PayPal. I made a mistake with my order and called them today. I was able to talk to a live person within 5 mins. She apparently was in the sales department so she couldn't help me directly and transferred me to customer service. She warned me that it may take some time and will likely get worse as the day goes on. I waited for 30 mins and DJ came on. He was absolutely cheerful, courteous and helpful.

Just bought a glider rocker recliner for my 8.5 month pregnant wife. It came in a box that was a mess when I spent 30 minutes to set up. We sat in chair immediately it squeaked so we immediately sent email, and in 5 minutes we received a email. It will take them 72 hours to respond, by then they sold out of the chair that we liked. So after that they sent a email saying that every time we would email they could take up to 96 hours.

I purchased a deck box from this company and it was damaged. There was no paperwork, no instructions included, not even a return address located on the torn box. Both the front piece and the side piece were broken plastic, the side piece is damaged badly on the corner, enough to where water can leak into the container if left outside, which is where the box was to be used. I contacted their customer service department, only to be put on hold for 39 minutes. Finally, I hear scuffling as I repeatedly said hello over 10 times into the phone. Finally, I hear a woman whispering and I repeatedly said hello with no response. Wish I would have found this website sooner.

I inquired of this company that a ordered package was 2 weeks past due. I told them a FedEx track check showed package was damaged and returned. The Hayneedle rep. told me I would have to process request for claim when in fact I never received the package... lol... That should be on their end. So I tried doing the claim work but some of the questions like describe the damage to the package when I never received it. 2 calls to hayneedle were unsuccessful after a 30-min. wait. I have been unable to retrieve my order info. The response says my order number doesn't match any item... lol.

My husband received this hammock (Island Bay XL Rope Hammock) as a gift in October 2015. We had just moved across the country so we're in the midst of unpacking and living among a sea of boxes. In addition, it was fall in Colorado, about to transition into a snowy winter, so we did not open the hammock at that time. Our mistake. We just opened and put together the hammock this month (June 2016). As it turns out, we were missing some parts to make the hammock functional and we also had a broken part. I called Hayneedle customer service and, after waiting 53 minutes for a representative, who offered no apology for the wait time, then another 10-15 minutes while he spoke with his supervisor, I was told that there was nothing they could do because of the amount of time that had passed.

When I first place my initial order, a day went by and I received an email stating there was a discrepancy with my billing and shipping address. I contacted my bank, but only for them to tell me all my informations on file are accurate. I called their customer service to let them know that my information were corresponding, but couldn't get a hold of a single body because of their abnormal wait time. So, I decided to email them and someone responded with the same bogus claim. I let them know that the problem wasn't from my end and they told me if then, I should just go back and reorder the items. So did I, but the same nonsense from their side keep occurring. This happened for about five times in two weeks and I got fed up and decided to put my life on hold to call and to spend whatever time it might take me to speak to someone.

I tried returning an item worth $150. I reached out to them because I needed an order number to begin the return process online. The customer order number, which they asked for online, was on the packing slip and did not work. I entered that number in their online return form box probably 6 or 7 times and it never worked. So I called. I was put on hold for over 10 minutes before I gave up. I called again the next day - same thing, endless hold. I emailed. Nothing. I waited on hold a third day for about 15 minutes. Finally somebody answered and got me the help I needed. My advice: do not buy from Hayneedle unless you know you're never going to return anything. Stick with Overstock or Wayfair.

We ordered some patio cushions from Hayneedle and never received them. We have tried to contact them via email and phone to no avail. The phone wait was over an hour and when someone did finally answer they disconnected us. The email response claimed that they would get back to us in 72 hours which they did not. We have tried email and phone again, but the result has been the same. We will never use this vendor again.

I should have read the reviews before ordering here. First off I made my order on Wednesday 6/15 with 2 day shipping and was confirmed I would receive on Friday 6/17. A day later get an email saying it would arrive until 08/02!! Seriously?? They have no control on what they're doing, and don't try calling them - their hold time is horrible! Customer service doesn't know what they're doing. I called in to see what was going on. They said I would either receive a cancellation confirmation or an email saying my order was shipped that same day. So I did receive an email saying my order shipped.

Called because advertised price was lower than what it was when I was ready to check out. The price went up by hundred dollars so I called so they could honor the price. The customer service rep put me on hold for a long time, came back and said his manager said sorry about the glitch but they could not sell it to for that price. I then told him to tell his manager that I was not going to pay the higher amount because they had to honor the price online (BTW I even emailed them proof of a screenshot). I told him that by law they had to honor it and that I had nothing to do with their website issues.

I have attempted to contact this company several times to no avail regarding a $1000 piece of furniture that arrived with significant damage. I spent well over an hour on the phone the first time (when the recording advised a "10 minute wait time" and I eventually hung up, 30 minutes a second time, and 35 minutes so far today). In the meantime, I also sent an email to customer service, which advised up to a 72 hour wait time, which has also far since passed. Today I pledge to stay on the phone until I get a "customer advocate" - it does not significantly matter whether they are able to resolve the issue. The response time is unacceptable.

We purchased $3,000 worth of patio furniture from Hayneedle. They screwed up first order, and somehow deleted it. We reordered. Recently received the furniture (3 chaise lounges and 3 patio tables). It was all scratched badly, almost as if someone dragged these across a driveway, then shipped back to company for them to resell. AVOID THIS PLACE AT ALL COSTS. Having a very tough time contacting anyone to return this stuff. Have waited on phone for 40 min and 55 min, and have sent emails to no avail. Jesus Christ!

I purchased the $90 walk-in greenhouse in March, however, I didn't put it up until 2-3 weeks ago because Illinois' weather was still too cold... I also needed to level the ground before anchoring it. A week ago, we had a thunderstorm, causing parts of its metal frame to not only come apart but it put holes in the cover. It also ripped the zipper away from the plastic cover but the zipper wasn't even zipped! I called customer service last Thursday and spoke to Coreen. Long story short, they gave me a choice of a refund or a brand new greenhouse and said I did not have to send the other one back! — I chose a new greenhouse which I received in less than a week (This Wednesday!). Where are all these bad reviews coming from? Thank you Hayneedle.com and thank you Coreen!

On June 10th I got an email from a representative of Hayneedle extending a credit to my bill for the trouble I have had both with my order and from Customer Care. She was very apologetic and had read my review on this site, so I think that the company realizes they have a problem and are working hard to address it.

I recently ordered 4 chaise lounges for my pool. Within 2 hours I realized the sizing on these were not accurate for our needs. I called in and after 54 minutes on and off hold, I spoke with a manager. He assured me he was working to try and stop the shipment. I needed a different 4 and they were the same cost. Had my call time not been so long they probably could've stopped the shipment. I asked if they will cover the return shipping cost so I can order the correct items from them and they only offered to pay half. I have ordered from many companies and will never order from here. I tried to exchange this within 2 hours of placing the order. I have many items I need to purchase but will not take my business somewhere else. This was not good customer service or helpful at all.

The item that I ordered was not as I expected - no defects or anything. I went into my order information for the return policies, expecting to find a return address and pre-paid postage. Online consumers have come to expect that level of ease and service from online vendors, such as Amazon and Zappos. I was unable to get the documents that I was expecting to find. I wrote to the Customer Service Department. I was told that they would be happy to accept the return item, but they would deduct $10.50 from my refund to pay for the shipping charges. This was half of the total charge of my purchase!

I bought a Hooker brand Sorella 54 inch Round pedestal dining table for $1968.00 in early May. I paid for white glove installation. I guess the white glove treatment means dumping boxes in dining room and leaving. Also, pedestal was damaged with huge gash in it. I have been on hold waiting for twenty minutes attempting to return it.

Never received a shipping number and it's been 8 days. Expected to be delivered today and now they say it won't be here for 3 more days. I paid for shipping to get it here and they don't care at all about what they say.

Well, we got a refund, and it only took the company 5 months to respond here. It's resolved, but I'll not do business with them again.

I ordered an outdoor sectional on 4/30/16 and received it the following Friday... after realizing it did not match the description I requested a return on May 8 through the website. When I did not hear anything by Tuesday May 10th I called and they had no record of my request. At that point they said I would hear by the end of the week but I would be charged $250 in shipping (which is a joke).

A representative from Hayneedle advised me today that they would issue a full refund for my purchase, without requiring a return of the broken cabinet. I will dispose of it. I am satisfied with this resolution.

I placed an order on Hayneedle.com on 4/18/16 with an estimated arrival date of 4/25. Today is now 4/27 and not only has the item not left the warehouse, when I call Hayneedle, they aren't sure what is going on and "will have to get back with me". When I called to cancel, they told me it's shipped. When I provided verification from FedEx using the tracking number they provided me showing it has not shipped, they told me they aren't sure what is going on and cannot cancel the order. They keep you on hold for a long time as well. It's been almost 20 minutes at this point.

I ordered a rocking chair and received a love seat instead. Not a big deal - I just called customer service so that they can coordinate a pickup and send me the correct item. The box for the love seat was over 100 lbs, and Hayneedle customer service wanted me to figure out how to get the package to the nearest Fedex location. I explained that I am 8 months pregnant and unable to do that, and that given that this was THEIR mistake, they should be coordinating a Fedex pick-up from my home.

Who knew customer is suppose to pay for shipping to return something is clearly not what I wanted? Customer service is rude and would not waive cost of shipping back their low-quality products back. They lost me as a customer and we regret having spent almost 1,000 dollars there.

I don't know why I didn't check here first before purchasing with Hayneedle. I usually tried to check out reviews first. So after reviewing all of the BAD approximately 118 reviews, I called Paypal right away to cancel my order (I had just ordered 2 hours prior). I told Paypal about the reviews that I read and how Hayneedle had treated other customers who tried to cancel their order. So Paypal called them directly and 3 way me on the phone. The Hayneedle representative lied and said he thinks the order had already gone thru and he could not cancel my order, but I did not get another email saying it had been processed.

When my greenhouse arrived there were some damaged pieces due to shipping. I contacted Palram via e mail and they acknowledged me and would send the parts. The directions are all pictures and time consuming.

On 3/16/2016 I called to inquire why I had two charges to my account. I ordered two items from this company. One charge that was made against my account was for the full amount, and the other was individually charge. When I inquired as to why there were two charges to account I was told they put pending charges to the account until the item is shipped. I have no problem with that. What I do have a problem with is that you are charging my account twice. 1 individual charge and 1 for the total amount. When I expressed what they had done was illegal, they asked that I give them a fax number to my bank to release the individual funds right away. Other than that it would take 5-7 business days. Unacceptable... And I was furious which prompt me to write this review. Up until this incident, I had been totally satisfied with this company. However, when they start doing illegal charges, this negate the positive experience I've had with them.

I called customer service trying to order a product. They said they do not ship packages this large into Canada. I asked if they could ship the 4 pieces as individuals instead of 1 large package, which would solve the problem. They simply said no and just kept repeating the same script over and over. Worst customer service ever.

The tax amount was incorrect online so when I checked my credit card I had been charged more than the amount that was stated on my order. I contacted the company and they were not sorry and did not care. They have lost my trust and my business.

I need to amend this review. I am still disappointed in the product being busted, BUT their customer service pulled through and we were able to work out a refund without needing to go through the process of returning the bulky desk, so great response by them in the end. Thanks!

I received a refund.

Beware Hayneedle's accounting practices. While I was happy with the entertainment center I purchased for $1300, I discovered I was billed TWICE through my PayPal credit account. As soon as I saw the second billing, I called PayPal and they cancelled the first transaction and I thought all was fine. I left for Christmas, and on my return had a letter from Hayneedle saying the second transaction from PayPal credit didn't go through and I owed the price of the item. I used PayPal credit because of their 6 month no interest policy. I was told by the account manager at Hayneedle I could not use PayPal credit and must instead use another payment method. I called Holly at Hayneedle and after a long call, realized she would not acknowledge any error in double billing, saying it was PayPal's fault.

I purchased online from them and was notified of a 18-23 Dec delivery. This was important as it was a Christmas present for my wife. I checked the delivery status online some days later after the order on 14 December only to find out (they had not told me) that the items was out of stock and was backordered. They indicated an estimated delivery date of 23-31 Dec. Based on this I completed an online form and cancelled my order. The following morning I was emailed and told that I couldn't cancel (despite being out of stock) as the manufacturer had shipped the item (despite being unshipped and out of stock and marked as back order). I insisted on a cancellation and they reluctantly agreed. What they actually did was have their manufacturer create a fraudulent shipping code to try to force me to take the product (that was out of stock). Obviously, I refused and demanded a cancellation. They agreed.

I bought a recliner from Hayneedle about 3 years ago. I called them about 6 months ago because it was ripping by the arm and the trim is cracking. It is leather and I paid around 1000 dollars for it if not more. It is my chair. I am 74 and weigh 145. Now when I sit in it I can feel the springs in the seat. When I called I received no help at all. I will never recommend or buy from Hayneedle again.

Placed an order with representative on 12/1/15 after confirming that the item is in stock. I was told that it would ship by 12/3/15. Called to confirm and was told that package will ship from Nebraska the next day. Called the next day and was told that the issue will be looked into and the item actually ships from California. They assured me that they will give me a call back by the end of the day. Didn't happen. Called the next business day, no results. They submitted a FedEx tracking number and charged my account on 12/7/15. Days later the package is still not in FedEx possession. Spoke with customer reps every day, and get the same story every day: "will look into it and call you back by the end of the day." Never got a call or an apology. Can't wait for them to get their act together, cancelled the purchase and am disputing the charge with my credit card company. Hayneedle is not going to get any business from me EVER.

Hayneedle advertised a queen bed for sale at a discounted price for CyberMonday. I ordered the bed and a pending charge was placed on my checking account and a delivery date was given. However, I was subsequently notified by email that the bed was discontinued by the manufacturer and that my order was cancelled and my account was not charged which is an untruth. By the way, no apology was offered.

I placed an order and immediately called back to cancel realizing I placed it incorrectly. They would not cancel it or return the PayPal payment they immediately took. They stated there were "No guarantees" in getting refunds on returns. All orders are final. Never heard of such a policy!

I got 7-6 foot and 4-3 foot planter boxes. the 6 foot ones were $149.00 each. I got these because the one 3 foot I got was fine and still is. I ordered the same box, just a different size. When we got a light rain, they swelled up and totally fell apart. They would only offer $20.00 off. The cost and time to take all the soil and bulbs out and to buy the boxes to return them was too much. I will never buy ANYTHING from Hayneedle again. All of it is cheap and way overpriced.

I ordered 3 bar stools in white wash. They came in the wrong color so I called. The woman made it sound like it was my fault. She was rude and short with me. I had her reorder the right color. They came in the wrong color again! Meanwhile I have to lug my 2 babies to the FedEx to send these huge boxes back. Again they told me they would get the right ones out. But in order to get them in a reasonable time they've charged my cc 3 times now! The third time... wrong color. So they just told me to go somewhere else. So rude and unhelpful. I've never been treated with such little respect!

Purchased in April 2015 and 6 months later started falling apart. After two months some king of white material began to ooze from the table top on to the deck. Five months later a piece of the mosaic just fell out. The finish on the chair seat just peels off. Began to rust on some areas within 30 days. I no longer have a receipt but called Hayneedle and representative was able to look my order up. Would not budge on the 30 day return. I won't buy from them again and I recommend to all to AVOID!

The 30" Directors Chair has a step in order to seat yourself. The chair WILL NOT close after assembly. The step is incorrectly designed and you must carry a screwdriver with you in order to fold the chair. VERY, VERY POOR DESIGN. It can be corrected if someone would take the time to contact CHINA and show them with a diagram how it can be corrected. Hayneedle knows of the problem, but has not taken the chair off their merchandise list... I recommend other sources, BUT look at the chair's STEP before purchasing.

They have nice product. But worse customer service. The item came in broken and I called him to return and order a new one. The guy on the phone (Dante ex: **, yeah he gave me his name and extension... that the kind of attitude he gave me) was a really **. Gave me an attitude about returning. He even said "why should I help you?" Please stay away from Hayneedle.

I ordered a bar for my basement from Hayneedle.com. The shipment was delivered and there were some minor scratches and imperfections but I was willing to live with that. I assemble the bar and realize that Hayneedle.com has not shipped me the four feet that go on the bottom of the bar and allow it not to sit on the ground. When I contact Hayneedle.com, they inform me they have no extra supplies/parts for this part and cannot help me. They told me they can do an exchange but I would have to disassemble it and send it back on my own time.

I have ordered from Hayneedle a fire pit from Hayneedle. I paid with PayPal. My order was cancelled. I called and pay with my MasterCard. It was cancelled. I called and paid with my visa. It was cancelled. I called and I paid with my American Express card and it was cancelled. My shipping and billing information IS THE SAME for PayPal and all 3 credit cards that I use. It is obvious that I am not trying to do something fraudulent. No one was able to tell me why it was cancelled. So it is now 2 days before my party and I got another cancellation notice. Find another vendor... HAYNEEDLE is terrible!!!

Hayneedle customer service contacted me by phone stating that they reviewed my order and decided to refund to me the full amount of the white glove service I didn't use. Thank you!

Attempted multiple times to cancel order I placed with them by accident with the wrong account. Even though their website states can cancel an order they are refusing to do so even with the shipment not being shipped out yet! This is just crazy! I explained there weren't enough funds in the wrong selected account and tried all other outlets however this company needs to cancel order.

I ordered a large amount of cabinet pulls from Hayneedle.com for approximately $500 and the shipping came in just as much as the hardware costs. When I called to lodge a complaint and went through the ordering process with the sales associate, even he saw how poorly/confusing the ordering process pertaining to shipping of small items. DON'T USE HAYNEEDLE.

I order a patio table from Hayneedle back in May. I had a delivery date for 6/20/15. On June 7 cancel order. They sent table anyway same day I cancel. Saw tracking info was receive by fedex 3 hrs after I call. Already receive same table from Wayfair. I refuse my order table being ship back. Never receive it. Will never buy from again. They do not like you to cancel orders.

I ordered a corporate gift basket to be sent to the hotel that I work at so I can take with me when I go visit some clients. I called a week after it was supposed to arrive to follow up. Upon talking with the customer service rep, he told me they do not deliver to hotels because they "get lost too much." (Oh okay) He also listed other places they do not deliver to. I asked him why I wasn't ever informed. And it turns out they did send a brief email stating that it was canceled but not why that I found in my junk folder (not their fault) along will the billion spam newsletters they send with it *rolls eyes*.

Hayneedle.com site clearly states that new customers get 10% discount on first order. A code is given when you click on new customer. No exclusions are listed. Code does not work at check out, it states that "code has already been applied". I spoke with **, the supervisor. He stated that almost ALL of the baby items are EXCLUDED from the new customer discount. I was attempting to buy a Baby Car Seat. This is like the old "bait and switch". THEY HAVE YOU when you see the price is the same as Target or Kohls, BUT on Hayneedle.com you get an additional 10% discount on your first order, as a new customer. Most customers would expect the discount to pop up and be applied prior to your Visa charge... not so... no discount. They got you!

Ordered a nightstand, knowing it had been discontinued from maker so knew I was looking for something that HAD to be in inventory already... Asked if Hayneedle HAD the nightstand because the manufacturer discontinued making it... they assured me they did, it was not having to come from manufacturer! A MONTH later... they email, no call, to tell me sorry, no nightstand. NO ** Hayneedle!!! I told you that the day I ordered it!!! So now I am a month more behind on finding one. A store could have had one in inventory but doubtful this far out now! POOR service and they don't even care because they can get away with it. $739.00!!!

I've been waiting for a pair of binoculars from Telescopes.com handled thru Hayneedle.com for more than 10 days. Called today (delivery date) and was told the item would not be in stock till the end of the month!!! I was never told it would be on back order or even that the item would be late. Sorry I didn't read the reviews before I ordered anything through them. Read the reviews PEOPLE!!!

Ordered a glider and immediately received a notice that the product shipped. Upon tracking the item it was realized that the label was only created. I contacted Hayneedle.com the day before the product was to arrive and was told the mfg needed to be contacted and they would call me back the next day. Two days later I called again, this time the mfg was reached but had no answer and they would get back to me in two working days. Four working days later I have to call them again. Same story, mfg closed and needs called. No detail about previous call was logged. Waiting on refund now. They appear to have a canned script to string you along.

I ordered a porch swing. It did not fit my needs. I paid with a credit card. Hayneedle person stated that shipping was free. When I called for a return label, I was told that I had to pay return shipping fees. The swing had been sent by Fedex and Hayneedle said they wanted it sent back in same box. Got to Fedex store was informed that we were supposed to repackage, because we were not a company. They have different rules for individuals. It was all a big headache!!! Never order from them again!!!!!!!!

Originally purchased a porch swing for a Mother's day present. Upon arrival, I opened the box and quickly noticed that two pieces of wood already had significant cracks (and one piece was structural in nature). Of course returning was a bear, having to purchase another one first and use that box to return the original.

I ordered this item on June 2nd with 2 day shipping and today the agent told me that the item is back ordered. Moreover, their own agent told me on 6/4/15 that the item will be shipped on 6/4/15 itself. This wrong information and a lack of inventory update in their system cost me valuable 4 days. I had some commitments with someone with this product and was hoping on receiving it today. I am utterly disappointed in Hayneedle's service and customer support. Not recommended.

Return their chairs which were too small. Nowhere on their Return and Exchange Policy do they say that they will charge about 25% of the item value to return them. In fact, it says free shipping and a no nonsense policy if you return to be paid the whole purchase item back. (Note: does NOT say anywhere that you will be charged the shipping, an outrageous amount if you return the item). I shop online frequently and do look at the policies before ordering anything and feel this is a misguided representation. This was and will be the first and only time I will ever shop from Hayneedle and am writing a review to 'warn' other customers.

My son sent me a picture of the Starbucks basket that he was sending me on Mother's Day because it was not going to get here on time. The total cost of the basket was $100.00. When I finally received the basket I could not believe how awful the box -- not basket -- was!!! It was 1 box of tea, 2 biscottis, 3 2.5 ounce bags of coffee, one Starbucks mug, and 2 packages of shortbread cookies!!! That doesn't even add up to thirty dollars!!! I will never again order from you and I am very disappointed that you could even send this!

I order this office chair and before it was completely process the order was canceled. I then call them to find out why. In short my address and mailing address are different at this time. The email I received stated that there is fraud and the order was cancelled. I was asked what was the two addresses related to me. My billing address is where I live and the shipping address is where I staying (which is an RV Park). What is so wrong about that? I do not recommend buying anything from them. They are seeing me as a thief. Yeah right, I stole me on credit card.

We received our product. One piece of wood was broken. One of the main A frame piece was the wrong side (like getting 2 left shoes). Several holes did not match up - we had to re drill. The bolts sent were not long enough nor were the bolts that held the swing long enough to attach the nut to them. I spent $10 at hardware store getting what I needed for this product.

We purchased a 5 piece patio set with a Fire Table from Hayneedle last spring. The delivery was a joke and the delivery company was angry with how we were/weren't communicated with - but that's not why I'm writing this review. We have had the product for under a year and four of the five pieces appear to be holding up just fine. The Fire Table (which is the whole reason for the purchase) has pock marks all over it and the finish layer is pulling up everywhere - clearly a manufacturing defect (again, all the other pieces are fine). We called and spoke with a "Customer Advocate" who was anything but an "Advocate" who flatly told us there was a 30 day guarantee and nothing could be done. Last purchase we will ever make from Hayneedle.com.

I read all of the negative reviews about Hayneedle and then checked out their Facebook page and decided to try them out because they seemed committed to customer service. I found a Sauder bookcase that I really liked for $100 less than on Amazon that was sold out on all the other sites. The purchase went smoothly but when the item arrived, it was the wrong bookcase (3 shelf instead of 5, Oiled Pine instead of Jamocha Wood).

I spent a lot of time researching some flower beds to purchase. I finally decided on Hayneedle's because I liked the design, I liked the price and it could be delivered in time for my planting time frame. When the due date arrived for their stated date of arrival, I called them. They said that the item had never been shipped and they didn't know why. Really?? But the customer service rep promised me that the next time I ordered something it would arrive on time. Why would I trust a company like this? I will never order from them again.

I bought a leather chair from Hayneedle and later on, I want to cancel my order. I call the customer service and told me that it cannot be canceled anymore because the item was already shipped.They advised me just to return the item after receiving it. When I call them that I want to return it, they are charging me for $210 for the return shipping because they said it's a big item. What? I paid $400 on it free shipping and returning it would cost me more than half of its price. I don't like this. There's something wrong with this company. I would not recommend this to anyone because of this experience. Don't buy with Hayneedle unless you are 100% sure that you will like the product or else, you are wasting your money.

I purchased a file cabinet. It required you to put it together which was not a problem but the item was junk and could not be put together correctly. It kept falling apart. I emailed Hayneedle for return instructions and they stated I had to pay for the return even though the product was junk. They also said that they would not give a full refund until the item was inspected. I am not sure what type of refund I will get since some of the pieces are now broken because the item would not stay together.

I ordered of sleeper sofa last summer (2014) and paid extra for special delivery to my basement. When I logged into my account a few days later I had noticed that there was an extra order attached to my account for a second and different item. I called to make sure that I was getting the correct item and they assured me that the second item had been attached to my order because of similar way bill numbers, and that they had cleared up the problem.

I ordered a fountain from Hayneedle, and it arrived with a non-functioning light. After three phone calls to customer service, all making empty promises that they would contact the company from which it came to get a new light sent to me, I finally gave up. Each customer service person told me they would get back to me... I never received an email or phone call and the light is still broken. Heavy items like this are too much of a hassle to return, and I'm sure that Hayneedle counts on that. This is some of the worst customer service I've ever experienced from a company, and I will never order from them again... They really need to take a lesson from Amazon in how to treat their customers. I do a ton of online shopping, so they have lost a good customer.

I ordered a jewelry armoire after Christmas. The one I got for Christmas from another company had a broken mirror. When I received my armoire the side door on One side would not stay shut with the magnet they had put on. After trying various other ways to keep the door shut I had to disassemble the placement of the magnet that was put on and reassemble it due to the fact it was not lined up properly. Spoke with a gentleman at the company and he was gracious enough to credit my credit card back 20% for all of my efforts and fixing this. Very pleased with the outcome and will certainly buy from Hayneedle again. Excited now to use my new armoire!

I ordered a computer desk. The listing had all the usual positive information about the desk. I ordered it and it arrived in about a week. I had been busy for a bit before I started to assemble it. All the parts were there. As I was doing step one, I noticed a substantial crack in one of the top rails. The crack was exactly in the same place where a dowel and screw are used to connect it. The major support screws wouldn't tighten so everything kept collapsing. The instructions said that it took two people to assemble it. This was not mentioned on the listing at Hayneedle.

I ordered a small $70 green house for my husband for Christmas online. I saw that the site said "easy return". So I figured if he doesn't like it we can send it back. That was not a valid reason for them so they made us pay for shipping both ways. I can't click on their policy button because it doesn't work. I had to pay shipping both ways - $4.99 and $13.99 return.

I ordered a swing for a Xmas present for my elderly mother. It was supposed to arrive 12/24 & then 12/26. FedEx got the swing to La Rose, LA & either damaged or lost the label (FedEx tracking said something to that effect) so FedEx returned it to the Co. (I never received it). Now Co is sending NO SWING, crediting me a reduced amt by CHARGING me a label /return fee of $40.99. If I reordered the price increased, pay another shipping fee, and not my fault. I didn't see the damaged swing yet I am paying 45.98 for nothing. And if I reordered the swing, I will pay an additional $64.98 (price increase $19 + shipping $4.99 + return/label fee $40.99).

I ordered a gift for my mother on this website. The site switched my billing address with the shipping address and sent my mom's gift to ME! When I went to the "My Account" section of the website, I cannot correct it. So now I have my mother's address as my billing address and my address as the shipping address. The error meant that my mother did not get her gift for Christmas and I will have to spend another $16.00 to send it to her.

I ordered two glass night stands mid-November. It was supposed to be delivered on December 9th and never arrived. I called Hayneedle numerous times for status and that is when all hell broke loose. Each agent I spoke to either told me it was back ordered and would give me another date that it would be delivered, or that there was some kind of computer glitch that the warehouse didn't get my order. Hayneedle is full of so many excuses that it's hard to take them seriously. It's now the end of December and I still have not received my night stand, received any email updates regarding my order, or any truthful comments from the customer service people or the so-called managers at Hayneedle. I can't tell you how many times I have heard how sorry they are and how they will get me an update and yet, I still don't have my nightstands and no update (and they, of course, have my payment). I've asked to cancel my purchase and I still have no confirmation of that being done. It's sad that this company can't be as professional or provide its customers the product that is stated on their website especially after payment has been made. I will never buy or try to buy anything from this company again. The hassle is just not worth it the prices.

Save yourself some heartburn and find it somewhere else. Took them over 10 days at Christmas time to inform me that the item that showed available on their website, was actually not available. Of course, it's too late to get it elsewhere and get it on time. Jerks! Ruined my big gift for my son.

We ordered a computer desk from Hayneedle for our kids to use. The desk arrived while we were having work done in the house so we waited to open the carton. When we finally did open it there was a large crack near where a leg would go. It was well past the return or exchange window but I contacted Joseph at the company to ask about a return. I was not expecting much assistance because we had not found the damage within the return window. We were about a month late as a matter of fact. After a couple of pleasant but business like email exchanges we were provided with a free return shipping label and the company sent out a new desk for no additional cost. We are extremely please with our purchase from Hayneedle as well as our interactions with customer service. If Hayneedle has a product that matches our need in the future we will buy from them without reservation. This is the way business should be done.

I have only made one purchase from Hayneedle.com and am pretty confident when I say that it will be my one and only purchase from them. I purchased a hammock and a stand in JUNE as a Father's Day gift. Everything was fine, ordered online, credit card was processed, item was received within a week and was very pleased with the item. Last week, mind you it is now mid NOVEMBER, I received an email from the billing department at Hayneedle asking me to call them and provide them with a different credit card number since they were unable to process my card originally used. I responded with "I have not purchased anything from you guys since June. I find it a bit odd that 6 months later after I have already received my item that just now you are deciding that my card wasn't billed?" It has been 7 days and I have not heard a response from them which makes me believe that it was just a scam trying to get another $160 from me.

After ordering a somewhat expensive greenhouse from Hayneedle, I received an email saying they had cancelled my order. I called the customer service number provided but no one could tell me why my order had been cancelled. All they could tell me was that it had to be reviewed by the accounting department and they would get back to me with an answer in 72 hours. So 3 days passed with nothing. I called again today, and was told that they could not verify my credit card and could therefore not process my order, but no one could give me an answer as to what the exact issue was. This is a card that I use often, and I have never had an issue with any other retailers. The order had been processed by my credit card company, so the billing info that I provided was obviously correct.

This company has a lot of bad reviews, but I ordered from them anyway. They had the BEST price and FREE SHIPPING. I upgraded to fedex ground shipping for $5. The item was shipped promptly. I tracked it and it arrived on time in great shape.

Submitted order and account was charged when order was supposedly shipped. Tracking number was not valid. Contacted customer service three times. First two times CS agent was checking on shipper info - CEVA and item would be delivered within the week. Third time CS agent said they were doing that again but I would not hang up until agent could give me a valid tracking number. CS agent said they tracked it and it was across the country by mistake. I asked for a new item to be shipped and expedited. No such thing. Wanted me to wait another couple weeks for the item. Do not deal with this company! The shipping may be 'free' but it appears to be a total scam.

I am currently on hold with Hayneedle.com to request a FedEx ground pickup for a large pkg. Total of 33 minutes of nonsense. It's simple and they are making a return so laborious that we will never use them again, period. I'll also tell anyone I know never to use their services again. Just a colossal waste of time.

Like so many other reviews, I was my order by a specific date but didn't receive it by the and so far it hasn't even shipped. The last time I talked to them, they couldn't get the shipping label to print. What is so hard about writing the address on the package and having FedEx print the shipping label? Now after reading all of the other reviews I'm afraid I might never receive it. If its not shipped by the time I get off work Monday I'm going to work on having the order cancelled and will order with another company.

I read all of the 62 reviews on this place on here (at the time of my purchase at least) & I was very scared because the majority of them were very negative. But I found a ridiculous deal on Hayneedle that I could not pass up. For anyone that hunts or shoots out there, you've probably heard of Zeiss scopes. They have a Zeiss Terra 3x on there right now (Sep '14) for $192... if you know anything about Zeiss getting one new for under $200 is unheard of. Bear in mind this is their bottom of the barrel model, but still an amazing price, it's $300-$350 everywhere else.

I ordered a 6" Celestron Telescope, and a number of other related products from Hayneedle.com. After a few days I checked on the status of the product and noticed that they preemptively canceled my order, supposedly for a credit card issue - which they could never explain. It took several calls, a lot of threatening to write a bad review, etc. for them to get on the ball and fix their problem. Even though the telescope delivery was delayed a couple of weeks, they did figure out the problem - were aware of the problem when I called - were pleasant - AND took off a hundred bucks from my order. I'm happy!

I ordered a basketball hoop in early June. It was supposed to come by June 30th. It is now August 1st and over the past month I have exchanged over 10 emails with Hayneedle Customer Service with at least 3 people who say how sorry they are and how they will get me an update - and yet, I have no basketball hoop and no update (and they, of course, have my payment). They gave me the number of the delivery company for whom I have left 4 messages - no call back. I received an email 7 days from someone who indicated that my case had been escalated to her and that she would provide me with an update. I never heard from her again, despite multiple emails. I then sent another email the customer service indicating that someone needed to resolve my issue or issue a refund and again, I never heard from anyone.

In May, we ordered a patio umbrella. After the 1st use, we could not close it. We contacted Hayneedle only to be told that they had to contact the manufacturer. After numerous e-mails, we have gotten no satisfaction, just a runaround. My sister also had a negative experience with a ping pong table that broke after a few uses.

I placed an order on July 6 for a Lifetime Dome Climber for my grandchildren to play on during summer break. I paid extra for a quick delivery. It was to be delivered July 14. On July 11, I received notification that it was delayed to Sept 9, when the kids are back in school. I called immediately to cancel the order, and was told they could NOT cancel as the order was being shipped directly from the manufacturer. I was told that I could just REFUSE delivery in September. Knowing that Hayneedle will then make me pay to ship it back, I asked to speak to a Supervisor and was put on hold for 30 minutes before I hung up. I then called Paypal who said I had to deal with Hayneedle. I next Called American Express, who not only put a "HOLD" on that charge, noting that I was trying to cancel the order due to a 2 MONTH delay, but suggested that I CANCEL that card, and they received a NEW card with a new account number 22 hours later.

I ordered a cat gym. It was to be a corner unit. I received an email stating my order including a photo of what I purchased was shipped. I notified my family of the arrival to be looking out for the product since I would be out of town when it was to be delivered. The product arrived as expected the packaging was in good condition. My family decided to put the cat gym together for me while I was gone. When I returned home I was very disappointed because the product. The company shipped and verified through email was NOT what I bought and paid for. I notified the company via their survey they sent but never heard from them. The cat gym does not match my home decor. It is Not a corner unit I needed due to limited space in my home and I am not willing to pay for return shipping and the time it will take for me to uninstall the product repack and ship out. It would be nice if they refunded my credit card for the full amount.

I ordered a patio set from Hayneedle on May 31, paid in full. Now July 7 still no delivery. I have been on the phone for hours trying to speak to someone. Nobody answers. Eventually I called sales. What a surprise, immediate answer just to be put on hold for another 30 minutes. I am now told my items are no longer available and I will get a refund. This after waiting 37 days for nothing with no update from them. I could have bought my patio set from someone else if they just notified me but they would rather make me wait while holding on to my money. I feel cheated. Will never order from them again.

This is the second summer we've had our red patio umbrella from Hayneedle. We live in Michigan, so our season and sunshine are not as intense as in other parts of the country. The umbrella is now extremely faded and pink. This item was advertised as fade-resistant. The satisfaction guarantee was for 30 days. So disappointed.

Although one of the boxes was banged up and one corner was wet, the careful packaging completely protected all of the parts. One of the chair seats had a stripped hole and the screw wouldn't tighten. I called Hayneedle, and they promised to send me a whole new chair, which they did a few days later. I am extremely pleased with the quality of the product I purchased, ease of assembly, and customer service. Shipping was free and fast. Based on my experience, I would highly recommend this company's product and commend their customer service.

Paid extra for expedited delivery on a particular day and showed up 3 days past the delivery date. They refused to refund the cost or the shipping.

I placed two orders with Hayneedle. The first was a bar stool that I ordered. It shipped very quickly and I got delivery confirmation that it was delivered, but the package was never delivered. I called hayneedle and they told me it was delivered and left at the front door, no signature. It took two days for someone to figure out that it was not sent to the shipping address but rather the billing address. No one was home at the billing address since they were on vacation. They don't have a clue as to why it was sent to the wrong address. They have delivery confirmation that it was shipped to the shipping address!

I just purchased a table fountain from Hayneedle. I called the company as the fountain didn't fit 'right' with my room decor. The company sent me the proper papers for return. Thinking about it over the past few hours, I decided to possibly keep the fountain and use it in another room. Unfortunately, the motor was too loud. I did let Hayneedle know about the loud motor and I did receive a timely response thanking me for letting them know. So, I decided to send the product back. To my surprise, I needed to pay for the return shipping ($14.73 UPS). Sure Hayneedle has a customer guarantee/no-hassle return policy, BUT they DO NOT MENTION THAT YOU NEED TO PAY FOR RETURNS, UNLESS IT IS BROKEN/DAMAGED.

I tried to order something from this company two times and could not pass their security review. They told me to check with my finical institution and I did, and I fixed an error about the shipping address. I haven't moved, changed names or anything, etc. Nothing worked and they did nothing else to try and fix the issue. The last person I talked to from customer service pretty much thought I must have stolen someone's debit card. At this point, there was no way I was making a third attempt. Luckily I found a very similar product from another company who was more than glad to have my business.

I made three separate purchases on Hayneedle over the course of two weeks and all three were never delivered. It took calls to customer service to discover that Hayneedle did not have these items in inventory. They are advertising products they do not have! I asked for a cancellation for each one and if I don't see the funds released to my account, I will be blacklisting them and reporting them to the authorities. I understand that items may be on backorder but not notifying the customer of this fact at the time of purchase is criminal behavior, in my opinion.

They are giving me the runaround on shipping a patio lounger. Purchased it on their internet site on May 14, 2014. Their site shows it was picked up in Pennsylvania by shipper on Friday, May 16. When it wasn't delivered by Wednesday, May 21st, I called Hayneedle (Robin) who assured me it would be in Atlanta on Thursday, May 22nd and shipper would be calling to arrange delivery on the 22nd. At 1:00 pm Thursday, I emailed Robin and she now says I need to give it 48 more hours. Well, that takes it into Saturday (Memorial Day Weekend). It now looks like I'm being given the run around. Had I been smart and read the 48 prior complaints on Consumer Affairs on Hayneedle, I never would have done done business with them in the first place. Never Again!

After reading so many of the complaints/reviews saying how terrible Hayneedle.com was, I was nervous at the least when I decided to place an order through their website. Turns out it was one of the best buying experiences I have ever had in my 44 years. Not only were the pair of lamps I ordered cheaper than the other 45 websites and several other retailers, but they were less than half the lowest price I found anywhere else! And it gets even better! I decided to really save and didn't pay the extra $10 to have it shipped by ground FedEx and used the economy shipping. Much to my surprise, 2 days after placing my order, I was sent a tracking number by FedEx ground services. Received the lamps 2 days later, packed ever so delicately to protect them. They are even more beautiful than what is pictured. That's not quite where this ends either!!! I received the pair of lamps 4 days after I ordered them and paid through PayPal, with great communication each day from Hayneedle.com, and I noticed that my bank account wasn't even charged for the lamps until the day after I received them. So ... I am a very happy customer and plan to frequent this website often. It's a shame that more people don't write good reviews, only reviews are of the dissatisfied.

I order the Ace Bayou X-Rocker - Commander Rocker Video Game Chair with 2.1 Wired Audio System - Black, I pay for faster shipping and the chair was at my door on Sat., the 5th of April. Using the chair for 4 days, the chair is now hurting me all over. There is little padding and I feel that this won't even last more than a few weeks till it becomes junk! I called them Tue. 8 of April. They told me that I get an email that day; they paid for shipping. Well it never was sent. I am glad that I have seen this Web Page. I have a bad feeling if I did send it they never refund my money!?! Well I am done with them and I will tell others to hope they never get scam. Nothing is easy with them! I will shop with Amazon and stay clear of this one!

Ordered an outdoor pool table on February 4th. On the checked progress on shipping on February 10th and the item showed as backordered. The evening of the 10th called Hayneedle and told them I wanted to cancel the order because it was backordered and customer service told me they would cancel the order and I requested an e-mail to confirm which I did not receive. On February 12th, I receive an e-mail showing the item as being shipped. I called Hayneedle and told them I had cancelled the order on the evening of the 10th, and was told that it was already processed for shipment and could not be cancelled. The item was not picked up until the 12th at 9:28 am.... In other words their timeline is faulty.

I order a diaper cake for a gift, the amount 72.00. The diaper cake was very small with travel size shampoo on it. There was not 30 diapers in the gift. I call and ask for a return. I was told it is a non refundable item. I will never buy anything else from them that was my first and last time. At least make the gift half of what the cost of the items. It wasn't even 20 dollars worth of item on the diaper cake, very small and I am very disappointed.

Hayneedle... not great at all. I purchased several items from them, quality did vary and price will reflect what you are buying. Always the same lesson, you get what you pay for. As far as better merchandise, I found out they are not the most competitive at all. Now, Deliveries: A total mess! As I was ordering several items by phone, it turn out that their site on my computer was giving me a different delivery date that the salesman on the phone!! I ordered a small end table that was supposed to get to me just before Christmas for a gift, it never came. Ordered on December 17th, as of January 10th NOTHING YET!!!!! 24 DAYS LATER!!! HAYNEEDLE......? OMG! NEVER AGAIN.

I ordered a tennis table top on a Sunday. Later that day, I decided that it was not what I wanted. I tried to cancel that same day by phone and was told to call back on Monday because they were closed and do not cancel by email. I called the next morning and was told it was already on the truck and I could not cancel. They said they had sent me a tracking number (they did not). So they lied, you cannot cancel an order, period. Never again.

On October 14th I ordered a play seat for driving games for my son's birthday. I paid for it with a check for $336.01. The check cleared my account on Oct 28th. I was in contact with Hayneedle through the whole process so they knew the check had been sent. The company never set aside my order. They sold out on the chair I had ordered and are not getting anymore. The company claims they are going to send me a different chair. It's now Nov 15th and no one at this place has any clue about when or if it's going to be shipped. I have been on the phone with so many different customer service reps that I am at my wit's end. I am going to file a claim with BBB and the FTC. Do not buy anything from this company. They are just ripoffs.

My order was to be received 10/17/2013. When the tracking info showed no movement for days, I called. They said it had to be shipped with a different company and would be received within a week. I called numerous times. Apparently their shipping company, Home Direct is not capable of deliveries. I was finally told that I will have it 10/31 and someone will call to set up a time.

We bought a ping pong table for a mountain cabin, located a 2 hour drive from home. Hayneedle confirmed the delivery date the next day by email and then with frequent computer calls to remind me of the date. They also told me their local shipper (Home Direct contractor) would call me the day before delivery with a 4-hour delivery window.

I ordered a amour mirror a month ago and never got hardware with it. So I called and told them they sent the wrong hardware. So I called again and they apologized and said they would send the right hardware. And they said if they couldn't get the right stuff, they would just send me a new mirror. 2 weeks later no hardware yet. So I called again and the lady asked me if I could go to a hardware store and buy my own hardware. I am thinking are you serious? You can’t do that and make it look good. It’s supposed to have decorative knobs and stuff. So now I got to go through the trouble of sending it all back and all the other hassle. And I am wondering at this point if they can’t get me a simple package of hardware will they be able to return my money right. I THINK HAYNEEDLE IS A JOKE AND WILL NEVER ORDER FROM THEM AGAIN. THEY DON'T STICK TO THEIR WORD AND I WOULDN'T RECOMMEND ANYONE TO BUY FROM THEM!!!!!

I ordered a BOB Revolution SE Stroller worth $501.48 using my Debit card. I received an email telling me that they cancelled my order due to inability to process payment. My bank account has been charged already for the amount. I called Hayneedle and the Rep told me that it is their policy not to charge customer's account until the item is shipped. My account was charged and the Hayneedle kept on telling me that it is not. My bank balance and the bank told me that they have my $501.48. Watch out for the company, they will take your money before even shipping.

I bought 3 kitchen stools from Hayneedle. I paid over $700 a stool. They all broke within 6 months of receiving them. After going back and forth with the company, getting new ones, returning broken parts, they wouldn't help me after 366 days of owning the junk that they sold me!!! Don't do business with this company! The underlining problem is that this store buys its JUNK from China and then sells it to us!

I mistakenly didn't do my homework... I ordered gift basket for a friend in hospital for emergency on Sunday... Monday he was discharged. I called to cancel that day... wasn't being delivered until Thursday. Was told I couldn't cancel, it was already in route... Called hospital, they refused the basket but I did not get a refund. When I contacted them they said it was delivered and nothing I could do.... nothing they could do. They are horrible to deal with, very rude on the phone. Sorry I gave them any of my money. Would never do business with them... Beware!

I wish we had researched Hayneedle before placing an order with them. We were re-directed through Amazon, so we thought that they were a reputable company. My recommendation to any friend would be to avoid doing business with this company at all costs. All of the poor reviews that we have read online have resonated with our experience. We ordered patio furniture from them due to cost, function and delivery date. It was ordered 3 weeks before a party and the estimated delivery date was 2 weeks, giving us a 1 week buffer. It's been 6 weeks and they can't even give us a status on our order (which was already charged to our card). The website proclaims 2 days shipping all over it. However, if you read reviews online, then you'll see that every customer is complaining about the long shipment times and lack of customer service when trying to locate placed orders.

Easily the worst experience I've ever had with an online shipper. Ten weeks passed between the time I'd placed the order and the time it landed on my doorstep. The time period was so long that I'd completely forgotten I'd even purchased anything from this company (they don't charge your account until you've verified receipt). I was out of town when the table arrived, and in the time that elapsed I'd purchased a different table. When I called Hayneedle to push for a return a week later, they told me I'd missed my return window(!) at that I could "arrange to sell it on eBay or Craigslist." Well thanks. Tread carefully. A store that won't even allow you to return merchandise within 30 days for at least store credit is sure to be a scam.

I placed an order which was cancelled by Hayneedle because their accounting department said the information didn't match my banks; they did not notify me they were doing this. I talked to their representative who said the information didn't match. I went through the data bit by bit with my bank and they verified it as in agreement with their records. The Hayneedle representative refused to believe that their accounting department could actually make a mistake. So, I wasted a week and numerous phone calls without getting anywhere. Pompous people.

I ordered an entertainment center ($346.50) from a Hayneedle company in February. They shipped me a table ($179) but charged me for the entertainment center. I returned the item approx. March 15th and I am STILL WAITING for them to credit my account (June 24). They acknowledged that it was completely their fault and they received the item back but still have not processed the credit. I have called and emailed them multiple times and I get a different story each time including that it is my fault that the credit is taking so long because I put the item in dispute with my credit card company. Not sure I will ever get my $346.50 back. NEVER BUY FROM THIS COMPANY.

I ordered a sofa bed and it arrived at the delivery terminal damaged. I refused delivery and received a refund. I ordered the same sofa bed a second time. Estimated delivery date was 5/31. A week and a half later, it still hasn't been delivered. After calling to get an update, I was told that the delivery company, Home Direct, lost the item. At this point, I am very angry. This is very poor service either by Hayneedle and/or the delivery company. I will never shop at Hayneedle again and discourage others from doing so.

On The Edge 900124 Red Folding Utility Wagon With Handle - I bought this wagon on April 24, 2013. The first time my husband and I used the wagon, everything went well. However, the second time we used the wagon, the welds on the front axle separated, rendering the wagon unusable. I contacted Hayneedle about an exchange, and their polite reply was that since this was beyond the 30-day window, they would not be able to do anything.

We ordered a mosaic wood burning fire pit, and it arrived pretty much as expected; and the "some assembly required" was tolerable. We never built a fire in it but did use it as an occasional table on our deck. It faded rapidly but that was expected. What was not expected is that the terracotta-like mosaic pieces started popping out of the matrix after three months of use (it was covered all winter long). Contacting Hayneedle, they basically said, "So sorry for the inconvenience, your $300 table only has a 30-day warranty.” I've bought a lot of things in my life and can't recall a single one of this magnitude that has only a 30-day warranty. Beware of what you buy and from whom you buy it. A reputable dealer wouldn't carry junk.

I ordered a Coronado Firebowl from Hayneedle in January, but due to cold weather, did not start using it until April. I have difficulty attaching the propane heater as the part it attaches to is at an angle. I have to turn the firebowl upside down to attach the heater, which is difficult to do since I'm 75 years old. I also have to take the glass particles out of the firebowl to do this. And just lately I find I cannot turn off the propane, so must let the fire burn until the tank is empty. I understand that I waited too long to return the item, but did ask for some advice in getting it fixed. So far I have received none.

I ordered a white wood window box (Item#: HN-DMC002) and bracket and made the mistake to not open it until my husband returned from Florida and could install it. It was past the 30-day return period. We were appalled by how shoddy the construction of this window box was. The only way to use this window box is to sand, caulk and repaint (2 coats) the entire box. I tried to return it for a store credit and was told my only option is to sell it on eBay. Forget easy returns. Run the other way when you see a product manufactured by DMC Products. I was told by Hayneedle to sell it on eBay or Craigslist or donate it to charity. No one will pay $118 for this poorly made item so I guess Goodwill is my only option. Be sure to check your items immediately so you don't have to eat $118 like I have to.

Late December I ordered a rocking chair. There were repeated delays in delivery and by the time it was ready for delivery in mid-March, the price had increased. Of course the web only shows the current price. The company's representatives refused to lower the price and the item was refused (prior to delivery). They then insisted on charging a return shipping fee in spite of "100% Satisfaction" guarantee, "No Hassle Return", "Free Shipping" and "No restocking fee" all over the website. What is not there is a return policy which states you have to pay the freight. Long and repeated conversations resulted in cutting the return fee in half… still leaving me feeling like I paid $80 because of deceptive practices!

This has been my #1 worst online shopping experience. I wish I could give them 0 stars, but I'm hoping by sharing my experience it will help others steer clear of this company. I purchased a new home last year and proceeded to shop for furniture. I purchased 2 chairs from Hayneedle. Everything was fine. Pricing was good and I earned what they call haybucks, which is basically a coupon code for x dollars off your next purchase. My second purchase was for a coffee table and 2 end tables. The total was around $1,200 and I used the haybucks for $50 off. The 3 pieces came all with different issues. One table had a hole drilled incorrectly, so I couldn't attach the leg. One table had paint chipped off on the front. One table had a huge dent in the wood, where the wood was crushed.

I thought I was ordering a desk and hutch based on the site. After I learned I was only getting the desk, I called and complained. The website was very misleading. It was nothing but a pain in the neck with rude and useless customer service clerks. I called my credit card company and disputed the order and refused delivery. What a horrible first time experience. I will never use them again.

Product never shipped - I ordered a storage cabinet from Hayneedle. Nothing on the website indicated that the product would be backordered. Instead, it showed when the product would be shipped. After 2 1/2 months and receiving emails saying that shipment would be delayed several times, the product has not been shipped. Yet when I go to the website, the product shows that if ordered immediately, it would ship in a few days. I buy a lot of products online and this is the unqualified worst company I have ever dealt with.

I am a first time buyer at Hayneedle and didn't like the quality of the flag I bought. They told me I would have to pay for the return. It's ironic when their site is littered with 100% Customer Satisfaction pictures! Avoid at all costs!

The Hamilton Beach coffee pot that I purchased through your firm and ordered on September 24 has failed to recognize the time set for automatic brew and comes on at any time of the day or night, resulting in my having to unplug the overheated appliance from the electrical outlet for fear of it causing a fire in my kitchen. Please advise. Thank you.

The delivery company has been sitting on our furniture for over two weeks and claims that it has no time to deliver until Christmas. That is over five weeks away! Terrible delivery service.

I bought a Flexible Flyer Swingset for my little granddaughter. When my husband finished putting it together, he looked for the Ground Anchors, which is clearly stated in the directions. I contacted the company by phone and we kept missing each. So, I emailed my concerns. The following is the response I got: "Thank you for contacting Hayneedle. I am very sorry to hear that your Swingset is missing anchor pins. We do not have parts available for this item. We can offer three options: 1) We can offer you 10% to have the item fixed locally ($21.99). 2) We can have the item returned, issue a refund and then reorder for you. 3) We can order a replacement which will charge you $219.98. You can take the part that you need and then we will issue a refund when the remaining parts are sent back. Shipping paid both ways by us. Please let me know which option would work best for you."

When I opened my email this morning, I found that Hayneedle refunded more of their bogus charges to my Bill Me Later account. Hayneedle still owe me $83.38 of the $699.99 they charged me for duplicate bunk beds, in addition to the cost charged to me of shipping extra mattresses they sent me back to them. My original order which they charged Bill Me Later account $699.99 lacks the Ethan F/F Rail/Ladder pack #** and Ethan Full/Full Slat Pack #**, items we have yet to receive. I have filed a complaint with the FTC since my order was made online and this is an online business. Hayneedle! Make this right!

On August 16, 2012, using Bill Me Later, I placed an online order for one set of Ethan full-over-full bunk beds with under bed storage drawers (free shipping) and two free Woodcrest Sleep Time 5.75-in mattresses (full) were included in the order. I received email confirmation of my order from Hayneedle on August 16, 2012. The confirmation of order was exactly as I ordered. The total cost was $699.99, which is the exact quoted price for the beds and under drawers. On August 22, 2012, four (4) full size mattresses were delivered to my home by FedEx.

We ordered an outdoor set. We were to have white glove delivery but it did not happen, I had to unload it myself. Then the set was cheap and the wrong color - from the fabric to the wicker itself. We called to take advantage of their posted "no hassle return policy" and they refused to pay for the shipping back. The reason we purchased it from them is because of their favorable return policy if we did not like it. Nowhere on their site or policy do they actually say the customer is responsible for the return shipping costs. They claim that it is clear that the customer pays the shipping. The cumulative advertising does not say that the customer is responsible for the shipping!

Hayneedle Lazy 3-person Swing Chair & Bed - My husband was putting this together, he said this will never last long! The materials are too cheap, but I made him put it together anyway. The first time we sat on it, a piece broke! Then it rained and with a little wind, it fell over and broke the canopy off and left scratches all over! I paid almost $400 for a swing that I only sat on once! It's useless and I want a complete refund! I made my husband throw the box away because I trusted your company to make a swing that would last years! You can't blame my husband for putting it together - he builds houses! I'm so angry and disappointed; I was looking forward to spending time with my husband on that swing!

My order was shipped on 2/15/2012 from Carson, CA. It was returned to shipper and delivered on 2/16/2012. It was signed by Mike. What do I do now? Package is paid for. Thank you for any help.

I ordered a TV stand. When I received it, I liked the style, however I think the quality control needs some work, as two of the pieces had very noticeable nicks down to the bare wood. I will be able to touch them up, but I should not have received them in this condition.

I ordered a Dimplex Electric Fireplace in October. I received the first one, and it was damaged. I called, and they gave me a store credit for a second one. I received it, and it was also damaged. I requested my money back and found one elsewhere. They said it would take 30 days to get money back. After several e-mails and being told "The check is in the mail," I am going to take other actions. The total was over $350.00, and I am paying interest on a credit card for a product that I do not have and do not have a refund to pay off the credit card!

I went to AMazon.com looking for a swingset for the kids. I found one for $260.00 from Hayneedle. So I ordered it! All I got was a box with about 40 lbs of bolts and nuts. I contacted Hayneedle, and they said that is the order. I told them on Amazon.com, no where do it says you are ordering a box of bolts and nuts. They said that they will return the money, but I'm getting the run around

I ordered a 5 by 6 oval Bangor braided rug from Hayneedle. It was delivered in good condition, but the colors were more vibrant than the picture had showed and it was not as big as a regular 5 X 6 should be, and along the edge, it was messed up. I called customer service, and they said that since it was in good shape, I have to pay the shipping. I got no customer satisfaction. I will spread the word about Hayneedle!

I ordered a glider rocking chair for my due-in-two-weeks wife. I received the rocking chair with a knife in it. All items were ripped open from plastic, wood crack, scratched and chipped. The back cushion had candy-like hard substance stain, there was no hardware or instructions. They wasted my time and energy, just another thing to take care of and worry about.

We ordered a bunk bed with trundle from Hayneedle. The first bed came with multiple pieces damaged. It was complicated and frustrating to exchange it, in spite of their "no hassle" guarantee. I had to miss 2 days of work to wait for the freight company to pick it up and then again a few weeks later to accept the new delivery. The new bed was all fine except for a cracked and unusable guard rail. We asked to exchange the guard rail for an undamaged one.

Complaint closed. I forwarded the email from Consumer Affairs to MaryAnn at Hayneedle.com and received an apology, along with a refund, for untimely response to the issues with the hammock and stand. I will purchase from Hayneedle again.

The item ordered was a Mayan hammock with stand. The item received was a hanging chair. I shipped the item back. I received credit and received the hammock. A week later, I received the stand. The box containing the stand was a mess. The accessory bag with nuts and bolts was open, and a bolt was hanging out of a hole in the box. The Styrofoam bracing the stand parts was broken, and the stand had numerous, large scratches on the finish. One of the rubber boots was torn. The end caps on the stand were not made to fit this particular hammock. As a result, the metal inserts in the end loops of the hammock would not lay flat in the end cap and bent. Without the metal hammock inserts, the loops become worn and fray quickly.

I ordered a stuffed bear at $99.98 and the hair is falling out. It started falling out as soon as we got it. And now my child has gotten attached to it, so we don't want to send it back. I think we ought to get at least half of our money back, if not all. My child screams if we even think about sending it back.

Followup: Hayneedle has admitted that the furniture that I purchased doesn't even have a "white glove service" option. I couldn't have gotten it delivered and assembled in any way, shape, or form. However, they have apologized for my inconvenience and are refunding $90.00 for my trouble. And they actually suggested a local company that they found that might be able to help me. Not a lot more I could expect.

After ordering an entire bedroom set, I discovered that the order was on its way to be delivered by FedEx (I had no idea FedEx delivers furniture). Imagine my alarm when I realized that an entire bedroom set would be left on my doorstep! When I called to plead for help, I was told that it was too late to get "white glove service". I had never even seen that mentioned on their site. I also don't understand why they cannot make provisions five days before the announced delivery to have the furniture assembled and the packaging removed. They obviously know that this can be a concern because they offer "white glove service" for an additional charge.

I ordered an item from this company with the understanding that they had a no hassle return policy if I so needed to use it. Before I received the item, I had located the item on Overstock.com at a much cheaper price. So I called Hayneedle.com Customer Service and told them that I did not want the item after all. I was informed by their customer service person to just refuse the package when it arrived to my house and everything would be fine and I would receive my full credit. I refused the delivery from UPS and then went on to track it to be delivered back to the shipper within two days after I refused it.