Hayneedle Reviews

We were looking for a storage container for our cushion and stuff for our patio. We looked at a number of stores and Hayneedle looked to be the answer to the program. Also, it was convenient to go with them. Their website was easy to follow with the information included. The order and online delivery were fine. However, I'm disappointed with the quality. I took the measurement of my three or four cushions that I was gonna put into it. Rather than something that was a storage bin, I wanted something to look nice that I could sit on. And so, I measured the cushions and it was actually gonna be an inch larger than the cushion and I thought, "That’s great."

Bought outdoor cushions on March 26, 2018. Installed April 11, 2018. By June 2018 the swing cushion has faded from Sienna red to sun faded white. Contacted customer service but they have no method to take care of a faulty product. They say I've had it beyond their return policy. If their product doesn't last longer than two months, nothing they sell is worth buying. I guess I have to say goodbye to my $217 and never buy there again. Anyone that buys their products are asking for trouble.

I ordered a grill cover on Walmart.com that was actually shipping from Hayneedle. The Walmart website said it was in stock and available for immediate shipment. However I received an email a few days later stating that a different cover had shipped. When I called the company to ask why the wrong product was shipped they said that the one I wanted wasn't available so they shipped this one instead. They said they would refund my money and told me to keep or donate the item and agreed to help me find one I wanted. They did find a similar cover (a little smaller but would work) that met my needs and they assured me it was in stock this time. However, it was going to be twice as much as what I paid for the first order.

This company responded quickly and with an excellent resolution. Would definitely use this company again.

I purchased an area rug from Hayneedle as they offered the best price. The online ordering process was great. It was easy to navigate their webpage and find the rug. However, I had an issue with FedEx not delivering the item because they were short on drivers. Even though every day the item was marked "out for delivery", at the end of the day, it would be back at the facility. That went on for five days. There was a small credit back for my trouble but Hayneedle should be careful that they're using a carrier that cost them money and was not very reliable for them.

I placed an order with Hayneedle and according to their website my item was shipped. I would check on the FedEx website for delivery and the whole thing seemed odd with the package showing up at random places around the country. According to them the futon was supposed to arrive last Friday (6/22/18) and I waited all day for FedEx, except no one showed up. I am assuming that FedEx lost a futon, how they did that no one knows but I am assuming theft. When I contacted Hayneedle they did want to help but only offered to allow me to place a second order with a discount while they processed a refund on the first order.

Hayneedle had the mirror I wanted and the price was pretty reasonable. It came in pretty fast and I was pleased with the item. However, I thought it would be a little bigger or wider. I checked the measurements on it but I didn’t visualize it up on the wall. Still, it's fine and now, I have it in my entryway.

I bought an extra-large double hammock from Hayneedle for my wife for Mother’s Day. The online ordering experience was easy and the pictures on the website were good. And the product was here quicker than what I thought so, it was perfect. My wife had another hammock that I put up before this one from Hayneedle came and this one is a lot better. The cost was well worth it with the quality.

Hayneedle had exactly the right measurement I was looking for, so I ordered cushions from them a month ago. At that time, I was ordering a bunch of things since I was having a big party, but I didn't have any problem with the online ordering process. Then the items I purchased got to me in a good amount of time and I was pleased. I love the products that I received and their quality is wonderful.

I ordered a set of two chairs with two Ottomans and a table. There was quite a bit of assembly required. When I got to the last piece the chair was defective - one arm did not attach. After numerous unanswered emails, I called and sat on hold for quite a while. When I finally talked to a person they told me I had to disassemble Everything and pack it up to ship back. They wouldn't send a new arm or even a new chair. We have to waste more hours disassembling and packaging. The worst company I ever dealt with. Steer clear!!

Recently ordered a Traeger Grill for my dad for Father's Day. Ease of website navigation was great and I received the order very quickly. The product itself though, was so defective, it appeared Hayneedle took it right off Traeger's QA reject pile and shipped it out. Every part of the grill except the wheels were damaged or poorly constructed. It was dented in several areas including the grate. The control panel was bent and not attached to the grill completely, the hinges were misaligned so do not fit properly, and the metal brackets were severely bent. Now they want me to print a shipping label and drop it off at a FedEx pick up point. Should have just picked one up at the local Home Depot.

I purchased a pool float from Hayneedle. I’ve been looking for different products and Hayneedle had the size, color and price that I wanted. It was the first time I've used Hayneedle and everything went like it was supposed to.

My wife bought a potting bench from Hayneedle. I was gonna build her one and she wanted one with a metal top so she got that one. I’m doing a couple of projects on our backyard and right now the bench is holding a couple of tools on top of it. She’s happy with the purchase and as long as the wife’s happy, I’m happy. I feel certain she'd buy from Hayneedle again.

We wanted to get some outdoor furniture and I got a Wicker Side Table from Hayneedle. Ordering online was excellent and putting the table together went okay. The bottom shelf part of the table fits very tightly. So, there could be an improvement on the design. One leg is shorter than the other because of how it went together and it's wobbly. But I feel good about the cost in relation to its quality.

I like the style of the propane fire pit table I got from Hayneedle. The online ordering experience was very good, as well as its quality and cost. I would recommend them.

The good news is that they use FedEx, and I was able to track my item through them, where it was and what hours it was delivered.

Hayneedle - Poor customer service and online ordering. I ordered bunk beds and mattresses twice and both times they were cancelled. I was asking to be shipped to Hawaii (my son is in the Army and stationed there) and I agreed to pay over $586 in shipping costs; however, when the order got to a certain stage, they cancelled. I called customer service the first time they cancelled and they said they do ship to Hawaii and they do delivery on-base. The second time the order was cancelled, same thing.

We have a bedroom set that we ordered from Hayneedle several years ago and then we just recently ordered a toilet cabinet. I like the products. The bedroom set and the bathroom cabinet were what I was looking for and Hayneedle's site was easy to navigate.

I purchased a fire pit, grill grate and a cover from Hayneedle and the experience was great. The quality of the products is excellent. Plus the online ordering process was really easy and I got the product the next day.

We were looking online and the doghouse looked good, so we purchased it through Hayneedle. It has been from three weeks to a month that we've had the doghouse and, so far, its quality has been good. When we were shopping online with Hayneedle, it was easy to navigate through their website and find what we were looking for.

Nice concept for a mobile sewing desk. I just finished assembling this Savannah Folding Mobile sewing desk-walnut. The drawers don't fit as they contact the spacer, will require the slides to be lowered. The holes in the top and side support pieces all have holes too big for the dowels/line up pins provided. When the top is lifted to fold up, the pins stay in the lower section and the unit will not fold up. Trying to remove the pin closest to the hinges will over stress the short hinge screws in the manmade wood core of the top. I see a lot of glue and toothpick repairs to screw holes if this see much use. The join between the two top sections is uneven due to the misalignment of the alignment holes (probably why the holes are oversized). Only walnut in this is on the box where it is labeled. I don't think it will make good firewood. Save your money.

I placed an order for 2 sets of sheets on 6/5/18 for a total of $16.97. Got an email 6/6 that they were back ordered and was given a 10% discount, no big deal. Got an email 6/7 that they shipped and $17.29 was taken from my account. I received no explanation as to why my order amount increased by .32. I emailed them on 6/7. On 6/8 I decided to call them to get it figured out. I was told by the person on the phone that it didn’t make any sense and she sent a ticket to the billing department. Received my package 6/9. Fast shipping was my only positive about this experience.

We ordered an antique white tv console and received a gray one. Customer service sent us an emailed return label and we carried the boxed piece of furniture to our car and then drove to a local FedEx store to be returned. There is no FedEx pick up for returns. If an item is out of stock, don't send a completely different color. Will never shop with Hayneedle again. Wait time on their customer service line was very long. Just an overall horrible shopping experience.

Hayneedle had the product I wanted, and it seemed like a reasonable price. I bought some bar stools and ordering them online was easy. I felt comfortable on their website. The bar stools were easy to put together and I sat on them, and they seemed comfortable. So, I'm gonna be happy with them.

We just got a new house and there was a little space next to the refrigerator. We were gonna put a desk and nowhere to put there. And I needed storage and didn’t wanna spend money to have someone build shelves. So, the folding baker’s rack I bought from Hayneedle is perfect. Ordering it online was easy, and its quality is excellent. Also, the cost was very reasonable. I bought two other smaller shelves for $50 apiece, but they’re very wobbly, and the one I got from Hayneedle is very sturdy and it was all-assembled. It was great and I wish I bought more of that.

My wife had wanted a hall tree, so I bought one from Hayneedle. It was easy ordering it from them, and its quality is good. The cost was fair and the shipping was great.

I liked the look of the doghouse I bought from Hayneedle. It was a little more stylish than most dog houses you can buy and it was a good price in comparison to other websites The dog chews it up because it’s cedar. But we kind of knew that going into it. It entertains him and it looks good. So I feel good about it. Plus the online ordering process was easy, straightforward and my order came on time. And I was able to track it and everything went smoothly. The only thing that hadn't been great was that there were a lot of post contacts, a lot of emails and phone calls and things like that about reviews.

I'm a First time customer purchasing a shower curtain. I was emailed that my order now had been back ordered. I did receive a 10% credit for a future order. This was fine and I finally received my order but WRONG size. So I spoke to customer service and they send me out another curtain. I had to wait ANOTHER week. Finally got it. WRONG size (Again). I could understand one mistake but TWO. I would not recommend anyone to Hayneedle. It was disappointing.

I bought something for my husband’s diabetic medicine through Hayneedle. And the quality was good. We ordered all the time and the cost was reasonable I was satisfied.

I was looking for a water fountain and I knew my husband would like the one from Hayneedle. Ordering online from Hayneedle was a good experience. It was easy to navigate through their website, and I was able to put in the search words I was looking for and find the product. We've just had it for two weeks, but right now, it's doing well.

My first online experience trying to buy a large piece of furniture and it was a failure. I picked out a sofa that I really loved and purchased it online. I had a bump in the road trying to upgrade the delivery service to white glove but was really excited when the delivery day was scheduled. I had a friend help me get rid of my old sofa and waited. Well, the delivery guy brought a heavily damaged sofa to my apartment. It had a huge piece of tape on the back where it was hiding damage. In addition, there was another big scratch on the sofa. I really couldn't believe that this guy brought the sofa to my place like this and try to act like nothing was wrong.

I recently moved to a new place and realized just how many bar glasses that I own. I bought the "Convenience Concepts Newport Bar Console". LET ME TELL YOU. First of all, the directions were very confusing and various parts were mislabeled. However, this was the least of my problems because due to troubleshooting I figured it out. Here comes my issue: first, two of the parts didn't fit (a bar across a shelf to keep things from falling out-- way too small).

Was having some landscaping done at my house. Landscaper suggested we put three pots in front with flowers. He gave us advice on size and looked and found some at Hayneedle. We placed order on May 23rd and the confirm said they would arrive by June 5th. The landscape company wrapped up today hoping to plant the pots before they left but no pots. Order status says still in fulfillment. No one answered the phone. No response to email so I am going to have to go buy pots elsewhere and then pay a service charge for landscaper to come back and finish. Their service is horrible and I will never order another item from them. If you are reading this do yourself a favor and shop somewhere else.

I purchased the chair that I was looking for for outdoors at Hayneedle, and my online shopping experience was very good. Their website was very easy to navigate. The chair's quality was what I expected, and it's worth what I paid for.

Purchasing from Hayneedle was painless and straightforward. The mission slat rocking chair I bought from them is a little less than what I expected. But they were cheap, so it's about what I'd expect. And its quality is fair, too.

The patio umbrella and base we got from Hayneedle were what we were looking for for our home. Our experience buying from Hayneedle was very good. The only thing was I thought it was navy, and when we got it, it's more like a light blue. So the color was a little off, but we decided to keep it. And other than that, the quality was very good.

5 days ago I spent a good amount of time on the phone placing an order that I was assured in stock. Today I received a cancelation notice product was no longer available because of a data update problem, so I called and the young man apologized and tried to find me a replacement of course at a much higher cost. I asked to speak to a supervisor because we had given away some furniture pieces to make room for the gas fire pit and also had brought an accessory for this item. Well apparently I was not the only problem because no supervisor had time for me. Very poor, but this ended up causing me to purchase through another vendor who had no trouble securing one but at a higher cost of course. I asked if Hayneedle would provide me with the difference and they said all they could do is give me something toward my next purchase... Seriously?

I'm a researcher, so I usually know what quality I want and the product I bought from Hayneedle was exactly as described. And for that product, I liked the price plus shipping. Ordering was an awfully quick and clean transaction. I got in and got out.

Ordered a charcoal glider with Ottomans from the website. It came when it said it would. That is my only positive part of my experience. The glider that was sent is not only a different item number completely (not the same style glider) but also beige and not charcoal. The customer service representative said that the item number in their system equates to what we ordered and that color is considered charcoal. When I explained that it is a different chair entirely she asked if I would like to return it. I was told there would be a fee of $22. I am not paying to return an item I did not order in the first place. Very displeased with my experience.

I purchased a hammock from Hayneedle. It was my husband’s birthday and I gave him two options. And that was what he chose. But the product wasn’t quite what I had expected and the picture was different than I would have meant to have purchased. I had meant to purchase something that had airflow and not a single sheet-like body of it. Other than that, the delivery was fine and the online ordering was very simple. You can order right over the phone too.

I bought an easel for my daughter from Hayneedle and the process was seamless. But there was a defect in the product. I explained that I didn't wanna have to put the whole item, take it apart to repackage it and then send it back. I explained to them that it took me hours to put it together and it was one of the last pieces. What I was hoping is that they could ship me a new product and then provide me with a return label so that then I could just take the piece that was damaged from the new item and then swap it with the one that was old and then package that back, so that we could return it that way. It would have been a lot easier for me as the customer.

I'm getting ready to retire so I ordered zero gravity chairs from Hayneedle for me and my wife when we sit back on the patio. Their online site was good. I also got the chairs the time I was supposed to and they are nice. I've had them for about a month now and I am satisfied with them. The only thing was Sam's has the same kind of chair with the similar price of $79 a piece, but their chairs have a table on the side. I should've looked around a little more. Also, the chairs are on sale for $49 now but it was too late as I had already ordered. Nevertheless, my experience purchasing from Hayneedle was great. I would shop with them again if I had to.

We were looking at Hayneedle and found an outside bird bath that we wanted. The price was good and the online ordering process and shipping was simple and very quick. Their products have been excellent and the quality seems to be good since the bird bath has lasted a year. All in all, we had good service from Hayneedle.

I ordered a white crop trellis from Hayneedle. I went in the internet and I saw it was the size and color that I needed. Hayneedle responded right away. The shipment was done very quickly and it was in good condition when it arrived. Everything was as promised. The product is high quality. It was something that had to be assembled and it was assembled without a problem. All the parts were there.

My daughter and I looked online and found a very attractive wooden bench from Hayneedle. The online ordering process was okay, and the bench came on time and in good condition. However, the instructions that came with the product were not good and should be improved. There were four long boards that were not identified in the list of parts. Two of them were shorter and then two of them were wider. The illustrations showed them at an angle so you really could not tell which are which.

I purchased a brand new deck box from Hayneedle. I found the product online. Usually, I do a lot of reading of reviews before I purchase anything and the reviews spoke for the product. Also, the item was on sale and the price was just right and looked good in comparison to the other ones that I found. My online ordering experience with Hayneedle was good, quick and easy, and everything went well. The product that I received was good and it was a fair value, and I’m happy with it. Overall, my experience with Hayneedle was convenient and it was all I could ask for.

I made an order of 9 umbrellas at a cost of a little over $1550. First they wouldn't ship to address even though it didn't fit into any of their no ship restrictions, then they double charged me. THEY have my account charged with over $3100. When they "tried" to credit me the duplicate charge unsuccessfully, they also cancelled my order so at that time they owed me back the original charge. My account still has $3100+ coming out and I am not receiving umbrellas for the Memorial Day crowd I'm expecting.

I bought a couple of outdoor lounge chairs and a couple of Adirondack chairs from Hayneedle. I just built a new deck and I needed these products. My online purchasing experience with them was fine and it worked very quickly. I received the products that I purchased very quickly and these were in good condition. I’m happy with the quality of the merchandise that I got. Everything went fine with Hayneedle and I’m very happy with the whole experience.

I recently placed an order in this site which is probably a huge mistake. The day after I placed my original order, they send me an email claimed that it was canceled due to some authorization problem. I thought there was something wrong with my credit card which is abnormal. Because I have not received any email or message from my bank. I contacted my bank immediately turns out nothing is wrong, and they have not heard anything from Hayneedle either. In my card the transaction was still pending at that moment. So I contacted Hayneedle after that, they told me because I'm a new customer, they have to verify my info. Therefore I provide all the info as they request. The customer service agent told me they will clear this up within 24 hours and will send me a new order number.

I've never had an order go right from Hayneedle. The item always ends up being back ordered and I find out days later that it'll be weeks longer than originally stated, the item is damaged or incomplete when I receive it, or some such nonsense. The customer service is non existent when I try to resolve any such claims. I'd buy literally anywhere else before Hayneedle, and if Hayneedle were the only option, I'd do without.

I purchased a trellis that I can put roses on through Hayneedle because of the price and the product is wonderful. I went online looking for trellis and we wanted something as the dimensions that this one came with. I wanted something tall because I've only got a 6-foot fence. I cannot build a fence any higher than 6 feet. I have houses that look into my backyard and I wanted to strategically put the trellis to where I was blocking their view, looking into my backyard because I have a swimming pool there and I wanted privacy. I was very satisfied with my purchase. I just wish they would make some others as tall as this one and wider because I have other bushes that are strategically placed. When they grow up I want it to do as I’m doing with the rose bushes.

We have a patio set that the chair pads were discolored from the sun and we decided to replace them. And this particular product from Hayneedle had a pattern that we liked and we just decided to purchase it. The process was easy and fast -- a standard online ordering. We've had people sitting out there -- my sister-in-law, my wife and I and we like the chair pads. They have a really great color. It stands out in the yard and neighbors have complimented it.

My first purchase from Hayneedle is a bed type porch swing. I had been looking for one and the comparable sizes that I was finding were $800 and $900. The price was a big selling point for me and I stumbled upon it through searching on the Walmart site. The online ordering experience was good and easy, and the item shipped faster than I thought. It said a week for shipping but it came within just a few business days and I was really impressed.

I had a good experience with Hayneedle. When there was a problem, I just called and they took care of it. I recommend this company.

I like something that a friend has in her home and she told me she got it from Hayneedle. So I went online with Hayneedle and found something else similar and ordered it. I was really concerned whether the product could be any good but what my friend has looked good so that gave me a step up and I’m really pleased. It’s a storage bench for out on the patio and it’s easy to put together. All the parts were there, well-constructed, easy to wash down, holds the weight it says it’s gonna hold and it looks like it’s going to last.

I looked on the internet and I liked how the chaise lounge looked in Hayneedle so I bought one recently. Ordering it was quick, I did not have a problem and the experience was all good.

Purchased a grouping of 5 bookshelves for one price (important to note I did not purchase 5 separate but identical cases). Nearly $5,000 is removed from my account. Almost simultaneously, I receive an email saying that 3 bookcases have shipped, and a REFUND for $1700 for the other 2 bookcases. I wanted the 5 bookcase grouping. No one called or emailed to ask if I wanted the remaining 3. I did not. Called Hayneedle and they told me the items already shipped and I had to refuse the delivery from my local delivery company in order to get my $3000 back. Several phone calls to them later, I refused the delivery. Was told I would not see a refund until the items reached Hayneedle, which could take weeks. I once again call Hayneedle who informed me they can't check with the local company at that hour and I would need to call back *and re-explain* the whole ordeal.

I have ordered several large furniture items over the past 4 years from Hayneedle without issue. A little over a month ago I ordered a patio set and it still hasn't arrived. This is not Hayneedle's fault but rather EFW, the freight company contracted for delivery but they are still taking full responsibility. Hayneedle is doing everything they can and even reshipped my patio set, however this shipment isn't getting to me either. They are in contact with me every day and calling EFW for updates. They also refunded my money for all of the trouble.

I ordered a propane firepit on 05/15/18 and according to the website, they would not charge my acct UNTIL the item shipped. They DID in fact debit my acct immediately... The next morning I checked my bank acct and they CHARGED ME AGAIN. So I called and spoke with Kris and she noted my acct, I called later since I had not gotten a call or email (I emailed them as well as speaking with Kris) to find out that someone had filled out the form to have the second charge dropped. I also had already filed a dispute with my bank since both charges were still pending. So they offered NOTHING for the situation.

The online ordering experience with Hayneedle was great. Also, the quality of the products I received seemed good and matched the color that it showed in the box. I've had good luck with Hayneedle and I've had their products for four years. The latest one I got from them was rugs. I’ll continue to use Hayneedle. And I have referred a couple people to look at them for items.

I wanted to return the curtains because of their bad quality. My order was for almost $300 and return for $20. I wrote them several times; I was told that they will contact me soon. Nobody ever contact me or send return label. So I have to keep it. Well it was my first experience with them and sure last one.

Our son is getting married on our deck. I purchased a garden arbor, like an arch, from Hayneedle three weeks ago. I ordered online and it was fine and the product arrived very promptly. But Hayneedle is sending a lot of advertising emails now that I’ve ordered something from them. That gets kind of annoying.

My first time shopping at Hayneedle and they cancelled my order for unknown reasons. PayPal and my credit company have approved the transaction and I have the email confirmations, but apparently that wasn't enough for Hayneedle. I have a credit rating in excess of 800, and the credit limit on the card far exceeds that of the purchased items. They told me they had to submit "forms" through customer service to rectify the situation. Needless to say, I will not do business with these clowns again. WAY TO GO WITH FIRST IMPRESSIONS, HAYNEEDLE!

We ordered patio furniture and an outdoor dining set from Hayneedle. We got an email saying our furniture had been picked up with a tracking number. After 8 days furniture was still at site of origin so called shipping company, EFW. They said they would look into it and call us back. After not hearing from EFW in several days, called Hayneedle. They called EFW and was told they were trying to locate furniture and give them 72 hours. Hayneedle gave us a 10% discount and said they would get back to us. 4 days later still no word from EFW or Hayneedle so again called Hayneedle who once again called EFW. They said we told we would hear from EFW by Monday. Yes, again Monday came and went with no call nor email so I called EFW. The manager there said they were still unable to locate our furniture even with checking video recordings and it had been so long that he doubted it ever would be.

We ordered planter boxes online from Hayneedle. However, it's not as sturdy as it appeared to be on the website. It came pre-drilled and while this is not unique to Hayneedle, anything that's pre-drilled is sometimes not drilled straight. So, not all the screws went in properly. Also they weren't as heavy as I assumed they would be. Nevertheless, the shipping of the product was great and it arrived on time. All their notifications were great as well. Still, I wish the boxes were a bit sturdier.

We purchased a dog house from Hayneedle and it was pretty easy. Their website was user-friendly and straightforward. The cost was fantastic. The dog house was delivered two weeks ago and it's great. It's much better than they described so I’m very happy. Hayneedle is a great site to order from.

Made a big ticket purchase (532.00 Dollars) for outdoor furniture. It was shipped by Estes Trucking to Orlando. I had scheduled confirmed delivery time and date. Had to take off a half day from work. Transport company called and said they had to reschedule by never gave me a day. They called the next day to reschedule and for the following day and again I take a half day off work. Transport company then calls again to confirm and within hours called again to cancel. Pressed as to why and was told they could not find my furniture. It was delivered to their warehouse. Now it was lost. Mind you I had already taken of two days from work.

It’s a huge red flag when a company has the ability for consumers to leave reviews removed. I’ve attempted twice to contact the company regarding a damaged gazebo I received and they just ignore me. Their customer service is horrible. This was my first - and will definitely be my last - purchase from Hayneedle. Take your money elsewhere.

I ordered a product and I guess it was out of stock. Hayneedle did not let me know so I waited over 2 weeks for the product and then called them. The product was out of stock and had been replaced with an updated version. They would not ship me the updated version (which looks almost identical with no additional features) but instead offered me a 15% discount if I wanted to buy something different. Not cool.

Caller: Stacy

I ordered wind chimes on Walmart.com less than 24 hours ago. I called to cancel the order because I received some as a gift. After calling Walmart I was told I had to call Hayneedle. After explaining to customer service at Hayneedle that I wanted to cancel my order it became ridiculous. It had not even been shipped yet but I was given the runaround, I was spoken to in a very condescending manner. I was told to just ship it back when I received it... yet the whole point of my call was to cancel the order. The customer service representative was far from patient and extremely rude and could not explain to me why I couldn’t cancel the shipment even though it had not even been shipped out yet. Just told me to ship it back when I got it. Will not do business with again because as a professional businesswoman I refuse to be treated and spoken to the way I was.

I received a flyer from Hayneedle, which I was not familiar with, and visited the website. The coupon offered a 10% discount and free shipping. I found two items I wanted, but discovered the promo code was not on the flyer, which the associate confirmed. So I had to call, was on hold for ten minutes, then another five while the associate tried to find a code. When applied, the expensive item was excluded. Very aggravating. Wasted my time and discovered this company is not for me.

We purchased an "In Stock" sofa and loveseat set from Hayneedle on 4-20-18 for an extremely low price. Estimated delivery the first 2 weeks of May. On 4-27-18 we were notified that the items were now "OUT OF STOCK" and our order had been cancelled. I called Hayneedle and was informed by their customer service representative that it was a supplier issue and admitted that Hayneedle was a furniture "Broker" and did not keep anything in stock themselves. The sofa and loveseat still show being available individually from Hayneedle at a much higher price, but not as the lower priced set. The representative claimed they have "no control over their suppliers" and by the time Hayneedle processed our order their supplier must have sold out of the items.

I purchased a whole bunch of furniture, and almost every piece arrived beautifully and on time and was very easy to assemble. Great great quality, too. Unfortunately, the wrong dining table was sent, and they shipped the correct one immediately-- awesome service. FedEx refused to pick up the old table when it had an open box, and when I called, Krystal was absolutely amazing in helping find another freight carrier to pick up the incorrectly shipped table, and she even helped issue an early refund to help me meet my personal financial deadlines. Krystal and everybody at Hayneedle was so helpful that I hope to continue ordering from them to furnish all my rental listings, and I'll be recommending them to everybody I can.

I ordered (2) items - 1 was a media chest & a mirror. The total was $795.00. I was charged $795.00 - then there was ANOTHER charge for $664.00 (the cost for the media chest). Not sure why I was CHARGED twice. Called Hayneedle they said it was my bank, called my bank they said it was Hayneedle. I've shopped on MANY other sites and have NEVER had an issue where they deducted this 2x's. If I could give this site a 0 I would.

I rarely write a bad review but in Hayneedle's case I'll make an exception. On 4/16/18 I received two e-mails from Hayneedle stating my order had been received and the item had been shipped. I was given a tracking number and was charged at that time for the 36" glass table top. On 4/23/18 the order had not been received nor was I able to track the item through FedEx with the tracking number. I called Hayneedle and indeed there was no item sent or the ability to track it. The representative stated it had been straightened out and I should "now see some movement."

I ordered a computer desk for my daughter on Wal-Mart.com's website. After 2 weeks and no desk I contacted Wal-Mart to find out what the issue was. They informed me that the desk was actually from Hayneedle and I needed to contact them. I called Hayneedle to find out what the problem was. They informed me the desk was back ordered. I explained to them that the desk was for my daughter's 10th birthday the following weekend and that's why we ordered it ahead of time. Well the supervisor was rude and when I asked why no one emailed, called or texted to let me know it was back ordered he didn't know. But I was going to get a discount and it would be here May the 9th.

Ordered adjustable bed from Hayneedle by phone and everything was great until it was not shipped out until a few days after promised it would be shipped only because I kept calling and complaining. Now shipping company has it and tells me a different story every day when it will be arriving at the company to be logged in as received. Well today I called and being told that I might not get a call till next week after promised delivery date. Not acceptable! This was a gift and now it’s not going to arrive in time and I’m not happy at all with Hayneedle Business and will never shop again with them! I could have bought the same bed cheaper with a different company and received it already! Shame on me for trusting Hayneedle! NEVER AGAIN!

I bought a patio umbrella from Hayneedle a couple of months ago. It seemed like it was a good price for the quality. I also like the LED lights and definitely the sun protectant of the fabric. Ordering online was very easy as well. It was no problem ordering the item and having it shipped, and I like the idea that it was free shipping.

We've had a black ottoman from Hayneedle for about a month now. We liked both the price and quality of the product. Furthermore, it was easy to find the item on their site and order from them. Since getting the ottoman, we've really liked it in our home.

I saw a Finley Home Turner console table on Hayneedle. I liked the color and the size of the table, as well as the price. It was perfect for what I needed so I decided to get it. Their online order process was very simple. Since getting the product, I've been pleasantly surprised by the quality. It's very sturdy without a lot of assembly. I read different comments about the hardware coming in wrong and because of that, I was prepared to get different washers, nuts, and bolts to fit the bolts coming to the legs. Still, they ended up coming perfect and I was very happy.

I just began using your company and was initially pleased. I ordered several outdoor furniture items. All was well until the delivery of the daybed and planters. I used EFW's (your shipping vendor) electronic scheduler to set up delivery for today 4/23. I took the day off and was waiting until 30 minutes before the delivery window was closed. I called EFW and learned delivery will not be made because an internal email was not returned between two locations. No call to me as a waiting customer. I am very upset that I have wasted a vacation day and sat at home for this. I can understand mistakes happen but to not call me to explain is not acceptable.

I have some really old umbrellas that were falling apart. I bought a patio umbrella from Hayneedle and I have had it a couple months now. The quality is great and the cost is not too expensive. Hayneedle was fantastic. Ordering online was fast and easy, and their website looked good. I will order again.

I have ordered a couple of things from Hayneedle and the service has been good. I purchase online, get a confirmation of the price, and get a confirmation of the shipping. Website navigation is very good. If I want to find something else, I can switch over there. If a want a description of the product, it is good too. I've been satisfied. I would recommend Hayneedle.

I ordered a dresser and two night stands from Hayneedle on March 30, 2018. It shipped on April 2nd and I have yet to see it. April 21 now I live in a somewhat rural area and have had a very hard time getting the shipping company to deliver. They are waiting for more items to be delivered to my area. I am only an hour from an major city. Could it be 6 months until they get more items on the truck. My issue is a lack of communication from the shipping company. Tell me that they will call to schedule and never call. Yesterday got an email from Hayneedle that the shipping company would call to schedule yet again and never heard from them. I will not ever purchase furniture online with Hayneedle. Reading other reviews by the time I get it, it will probably be damaged. I am cancelling my order.

I purchased two Adirondack chairs from Hayneedle online. Navigation on their website was good. But some of the filters didn't make sense and weren't always great for how I'd wanna filter. They only have preset filters instead of my being able to set a certain range on things. But everything was great with the shipping and the I items I received were great. Hayneedle is a great place to go for any kind of home furniture or decorating and they also have great prices.

Hayneedle has gone above and beyond my expectations! I received a wrong color of trampoline. No big deal. They contacted me and set forth to try to "resolve" it in a way in which I was satisfied. I hadn't even felt there was something to resolve! I am made speechless by their dedication to customer service!! I am now a very loyal Hayneedle customer and will rave to all my friends and family about their services!! What a great company to deal with!! I would definitely recommend them, a million times over!!

We needed a new coffeemaker and bought it through Hayneedle because it was easy. I had an awesome experience. The quality of the coffeemaker also turned out great.

Ordered a chicken coop in March. You cancelled the order because product wasn’t in stock. Almost a month later still waiting for my $400.00 refund. Spoke to three people over past two weeks to get refund and still getting runaround. Hayneedle reforest told me my refund would be processed and I would receive refund. Second call to Hayneedle agent was no help and when transferred to Walmart.com agent again got the runaround and was told to contact my bank. Nearly a month to get a refund?

I have bought so many of the Classic Playtime Hopscotch stackable toy storage from Hayneedle over the years. Ordering online was easy and the product arrived on time. And the quality is what I expected. My experience was totally fine and normal and I don’t have any reason not to recommend them.

I bought wind chimes from Hayneedle as a birthday gift for my mother. When it comes to technology, I'm very challenged but it was easy and simple ordering from them. The wind chimes arrived on time and in good condition. And it looks nice and she loves it. I'd recommend Hayneedle to anybody. We loved it.

I bought a good quality easel from Hayneedle. It was the nicest one I could find online. Hayneedle's site was fine, but it didn't say that the easel came with the side pockets for the pencils and paintbrushes. And then underneath, there's a box which is red, which wasn't mentioned either. It was fine, but it just didn't match the easel. So, we purchased the same, but just a different color.

I'm hesitant to give a numerical rating, since I was ultimately not able to complete my purchase - but I was dissatisfied with my shopping experience. I received a 20% off coupon in the mail and was going to use it to shop for a rug. I put a rug in my cart that was approximately $650, but when it came time to check out I could not locate the coupon, so I decided to keep searching for it. A couple days later when I went back to my cart, the price had gone up over $200 and is now $861!!! The original rug was not on sale or anything unusual. This sudden, extreme and arbitrary price increase makes me wonder about all of their prices and how they set them. Needless to say, I deleted my order!

I was moving to a new house and I wanted a piece of furniture, so my dog could sleep inside the house. The living arrangement's changed a little bit with the design of the house and I just keep him in the living room and he could sleep there at night. I ordered a pet end table from Hayneedle, and it came in a couple of days. I bought stuff at other places where by the time I got it, it was destroyed. But the end table from Hayneedle was well-packed with sturdy packaging. The cost was reasonable, too. And the quality's good. It got delivered timely, and it was free shipping. So it worked out really well. I would recommend Hayneedle to anybody else.

Our experience with Hayneedle was great. My wife ordered from them a desk for my child and it showed up a couple of days later. It wasn’t painful at all. And I like the ease of putting the desk together. I thought it would take me a couple of hours. When I opened the box, it’s good. It wasn’t expensive so I’m not expecting it to be expensive wood but for the price of what it is, it’s fine.

Purchased an outdoor cabinet displayed on their website showing outdoors on a patio... I actually had to hire someone to assemble (My arm is in a cast ). When I returned I found this outdoor cabinet to be an indoor cabinet... Wooden slat top allows rain water to enter. Customer service said to return. Box had been shredded... Now I have to hire someone again to disassemble, then go buy a box to return. Very dissatisfied with Hayneedle and their military type customer service. NEVER AGAIN!

I'm a contractor and I do remodeling and reconstructions. We order from Hayneedle as needed. I also got a bed there for my daughter who's getting older. Purchasing online was fine and their website seemed fine to me but it was my secretary and my daughter who did the ordering. The cost was fine and the quality of the products was what I expected.

My stepson is into tractors and he never had a ride-along tractor before. It was the perfect gift for him so I bought a John Deere Mini Loader Tractor as a Christmas present. Ordering online from Hayneedle was really easy. I googled "ride-along tractor" and Hayneedle was the first or second to pop up. The tractor from Hayneedle was a little bit cheaper than on the other site, by $20 or $40, and they got good reviews as well. Then, the quality of the tractor is great. Unfortunately, I have nowhere else to put it indoors so it’s been outside in the rain and stuff, but it still works completely fine. Assembly was a little tricky but it worked out fine. The cost of the product was well worth it also. I would definitely buy another one or have someone else buy it from Hayneedle. Purchasing from Hayneedle is a safe bet, there are no risks, and the packages arrive when it’s supposed to.

I bought some composting stuff from Hayneedle and I've had it for about a month and a half. The online ordering experience was fast and easy and the cost was just right for the quality which is as good as expected.

I bought a Coral Coast Harrison 4-foot Wood Garden Bridge from Hayneedle two months ago and my experience with them was absolutely fine. That product was just what I was looking for and it was reasonably priced, so I decided to give it a shot. I ordered it on my cell phone and that was very easy. The quality of the product that I received was great. Hayneedle is the best place and I'll certainly buy from them again.

I was looking for a specific product and Hayneedle had it. My online ordering experience with them was fine and pretty straightforward. The product arrived just when they said it was gonna arrive and the product also looked like it did online. I've had the Hayneedle product in my home for six weeks and it s quality seems to be very good. I would recommend Hayneedle.

I ordered a console table from Hayneedle. The online ordering experience was good and there were no problems. Shipping was good as well. While the table isn't high quality, the quality is adequate and it serves its purpose. What I planned all worked out.

Ordered Furniture of America Oper Rustic 3-Seater Tufted Linen-like Fabric Loveseat Dining Bench in gray and I was sent a wrong color beige. Spoke with customer service who helped me with FedEx shipment back and reordered for me. I received the exact same wrong color bench back in the same box that my husband taped closed the first time. Very dissatisfied!

Hayneedle's website was really easy to navigate. However, when I go back to a page and hit back, it loads really slowly. Still, I purchased an oval wall mirror and a table from them. Also, I found the same console table on two different spots on Hayneedle. One for selling for $199 and the other one was $189. I'm pretty good about shopping online but I'm done with that.

I ordered an end table from Hayneedle. Shipping was good and it arrived when it was supposed to. The quality of the table was good. However, there was a little chip on the top. I was going to send it down but then the representative gave me a better deal if I just kept the table. So, it was very easy to work with them. I would definitely order from Hayneedle again.

I purchased $1200 worth of patio furniture several weeks ago. I received a call from the shipment company (not Hayneedle) that they were missing the largest piece of my order - a $1000 piece of furniture. I called Hayneedle who said it would take 72 BUSINESS hours to find out what happened to it. That's almost 2 weeks of nothing! I called again today and was told they still don't know where it is and I should just be patient. I told them to ship me out a new set of furniture that I already PAID for. They said they could not do that. I better have my refund in less than 72 non-business hours.

I recently purchased a beautiful desk from Hayneedle, and after reading reviews - became a bit nervous. Overall, the shopping experience was easy and pleasant. The checkout process was simple, and after my order remained at "in-fulfillment" for two days I was notified that it had shipped, and it was delivered the next day. Sadly however, the desk I ordered arrived with cosmetic damage. I immediately reached out to Hayneedle via their customer service link, as well as through their Facebook page. I supplied photos of the damage and asked for a resolution. To my surprise, only a few minutes after sending the message I was contacted by a wonderful customer service representative (Kari), who apologized and went above and beyond to make the situation right. I'm extremely satisfied with the outcome and appreciate that instead of sending the damaged desk back and having them throw it away, they've suggested donating it to a charity.

I bought an Ottoman from Hayneedle. A friend had forwarded it over since she had purchased one there previously. The online ordering process was easy and the quality of the product is fair for the price. I would recommend them.

I just want to clarify, this was a brand new purchase. We sold our old bed and ordered this bunk bed assuming we would have it delivered by the original date provided by Hayneedle. We purchased this bed on 3/1/18. We have now been without a bed for our daughters for 5 weeks. A credit for missing parts does not help me 1. purchase a new bed or 2. put this bed together. Yes I would like assistance in getting the parts. We have emails stating the parts are no longer available however the product is still offered on your website (this was the email sent to customer service).

I took a chance with Hayneedle after a recent negative experience with Ikea Online, I thought my experience would be better, so far it has not been such. I just moved and got a 10% off coupon with them, so I figured I would give them a chance, they seemed to have a nice selection and good pricing. I ordered two items, they billed my debit card for the correct amount and I received the confirmation via e-mail along with FedEx tracking the following day. That part was fine, but then my debit card got hit with another charge 24 hours later, appeared they charged me twice for one of the items. So I sent two e-mails over a 24 hour period to Customer Service, and never got a response.

Hayneedle rain barrel was the first one we bought. My wife found it, and she told me to purchase one. Online ordering was very good. It was pretty well laid out on the website, and it was a good experience. The quality is very good, however, the cost is too expensive. Nevertheless, if my friends ask me about Hayneedle, I would have nothing but positive to say.

Poor marketing practices. I signed up to receive emails because I really liked the items that I saw on their website, but was not ready to make a purchase just yet. On multiple occasions, I was emailed pictures of items I really wanted to purchase, but could not find anywhere once I was on the site. The links provided on the email did not correlate to the items I was looking to purchase, and the volume of products offered on the website made it next to impossible to find. Need to clean up your email marketing.

I liked the size of the computer desk I bought from Hayneedle. Its quality is good and it was a well-priced product. I like it. And I would recommend Hayneedle.

I purchased a divider, like a shoji screen, from Hayneedle. It looked beautiful and elegant in the online pictures. The wood finish went with the finish in my room. The online purchasing experience turned out to be fast and easy. And I was really happy and surprised how quickly it arrived and what a great product it was. And I get a lot of compliments on it. It also had a great price. It was less than I expected to pay. I would buy from them again. If I could find the right thing I would definitely purchase it from Hayneedle.

I'm in love with the inventory but I've made a fairly big ordered for which my credit card has been charged and immediately after, I get an email saying my order has been canceled. 2 orders. Both of them charged and both of them canceled. I'm super frustrated, I really need that furniture but I don't know if to dispute the charge with my bank or what to do. I'm traveling abroad and I can't get through to them on the 1866 number. HELP!

I ordered off the Walmart website and tried to cancel an order of the Palazzo dining table. Walmart stated to contact Hayneedle the seller but that’s not who I ordered from. I was under the impression I ordered from Walmart. Hayneedle couldn’t cancel the order because it was already out for delivery. They stated I couldn’t refuse to accept the package either. They said accept the item and it’s $21 to return for shipping. I shouldn’t have to pay for shipping and I tried to cancel it. The package arrived and it was damaged on the outside straight thru the package material as well. I noticed a broken leg in the package and I immediately stopped unwrapping the item. Poor quality of furniture. I never expected to have a broken kitchen table upon delivery!

Hayneedle's prices were wonderful. I bought one of those convertible cribs from them and the process was easy. When the product came, it was so well-packed. It's a beautiful product and everything was awesome. I’m getting ready to order another item from them.

Have ordered a recliner on March 4th, was told that there is a delay & I will receive it on April 20. Not very happy about it, also no communications in between??? I need it in March due to, we had company from out of town.

A Hayneedle rep listened to my concerns via private message and offered to refund me the full amount — and didn't require that I return the sofa. That's pretty amazing and much-appreciated.

We Ordered 8 Adirondack chairs on 10/15/17 and received end of October. Chairs had to be constructed by a professional and was costly (very laborious). Once the 8 chairs were completed we placed them on our patio late November for a Thanksgiving celebration with family. It’s now March and the chairs have been on our patio about 4 months. In 4 months the chairs have deteriorated are unusable. They are splintering and splitting not only at joints but in the center of arms and seat boards. We called Hayneedle “customer service” and we were told the chairs had normal wear and tear. Also, the “customer service supervisor” said she also had the chairs and she had to sand and repair them every few months. Who would do that?!

Would give them no stars if that was an option! Ordered a loft bed for my son, took almost 3 weeks to even ship. Was supposed to be delivered on March 19. Well that day came and went and no package delivered. I checked the tracking only to find out that it was returned to Hayneedle on March 14 due to being damaged in transit. No one ever contacted me to tell me nor did a new one get sent to me or a refund given. I waited like a week before contacting them thinking they would just send me a new one but I was wrong.

I've been ordering from Hayneedle for the last five years and every time I've done that, it's always been really easy. I did pretty much everything from my phone and their mobile app was great. I got a desk once, and then when I ordered a lamp, the first one that came in didn’t work as something was wrong with it. Hayneedle had it replaced within two days which was great. It was also cool that they told me to keep the broken lamp. I gave it to a friend of mine and he fixed it. The quality of the items I got was great as well. I'd tell my friends that I had a good experience with Hayneedle and they were easy to shop with. It was even fun just to peruse through even though you don't know what you're looking for and find neat items.

We are very environmental and we watch everything. We have an environment-friendly backyard and we try to do everything we can. So I bought the product that when the water comes down from the gutter, it goes into the container and holds the water for us. Quality and cost-wise, it was very good. When I ordered from Hayneedle online, it was perfect and I had no problem at all. I didn't ever have to go back in and ask anything. It wasn't convoluted to go through the process getting to the point of ordering. Some places are and I just back out. If we went to buy any more environmental things, we would check their site first and I told my children that it was very convenient, easy and we received our product almost immediately.

Ordered faux wicker sofa for porch. Sofa arrived, we assembled, and it proved defective because the legs were not evenly sitting on each end. Went online to process the return and discovered that the return amount was half of the original cost of the sofa itself! Nowhere on the original order could I find details that stated that the return freight shipping (which was free on the delivery end) would be half the cost of the original sofa. Sofa cost $380, sofa return $160! Duped!

Great Furniture for a Bonfire or Fireplace. We bought a bar from Hayneedle for our small business startup, finding one that looked great and was a perfect dimensional fit for the area it would go into. Full disclosure - I happen to be a professional engineer of 40 plus years and my wife used to be an attorney. Between the two of us we have yet to get this monstrosity assembled. Ill fitting parts, useless instructions, awful scrap metal chunks that they call hardware, and a pound of glue so far to stick some pieces back together, our current thinking is to make a nice bonfire outside this Fall. The stuff roughly follows IKEA designs, but was made in China, poor quality knock-off wise. We are spreading the word among our industry association to avoid this company like the plague.

I’ll start from the beginning. Just like many of you I found Hayneedle on Google and loved the pictures on the website! (The problem is my fault because I did not do my research on this company & READ ALL reviews!!) So I placed an order for 2 dressers on the 22nd. The same day I received an email telling me they canceled my order because my address was incorrect (what?! 1st bad thing). So after going back and checking to see if I made a mistake, which I didn’t, I have them a call & the representative had to put in a request to start the delivery process over. I finally receive confirmation with a tracking number on the 28th. The tracking information hasn’t updated since this day. It says “Picked Up At Origin”. So I called Hayneedle on 3/9 & they say it’ll take about 2 more weeks because the furniture has to be flown in.

My desk was delivered damaged. The right side door was completely broken off of the hinges on the desk. I spoke with a customer service rep THAT day with the delivery men still at my house. He put me on hold, called the manufacturer and returned to my call. He told me that the manufacturer has a door to send and assured me that the door was being delivered the next day or following day and that I would have within a few days. Well, that was over 10 days ago!! He told me he would keep me up to date on the shipping information and events.

DO NOT DO BUSINESS WITH THIS COMPANY. You will end up with a sub-standard product, poor customer service and the potential victim of fraud and theft. We bought a twin over full bunk bed for $175 from Hayneedle approximately three weeks before we were set to move and it arrived fairly quickly. Once we moved, we started to put the bed together only to find out that three of the pieces were faulty. The screws didn't fit into the threading, and it was for the top part of the bed - the part that would kill the person on the bottom if it failed. So, we called Hayneedle to find out what we should do and to get replacement parts.

Hayneedle's website looked interesting and I looked it occasionally. I rarely purchase online, so I'm not a big consumer. But my experience with Hayneedle was fine and I was happy with them the one time I used them a month or so ago. Online ordering with Hayneedle was fine and went smoothly, and the overall process was simple. I got a fire pit that I saw at their site. But I haven't taken it out of the box yet and I just put it in storage. I'm planning to use it but I'm remodeling the cottage I bought so I have no place for it right now. Purchasing the fire pit was a spur of the moment thing. I didn't need to get it now, but I'm sure I'll use it eventually and find a place for it. I get Hayneedle's ads now. The problem with buying things online is that you start getting ads from everybody all the time and I don't like that.

When I ordered a doghouse from Hayneedle online, it was easy, the package came on time and the quality was good. It was a great experience and I will order from them again.

Hayneedle's ordering process was easy and cut-and-dried. Their site is very user-friendly, too. I ordered a table from them and I’m happy with the quality. The cost was good as well. And if someone would ask about Hayneedle, I would tell them to go online and shop. They would be pleased with what they'll purchase.

I was browsing a lot of sites for we just moved in to a new home. I was finding things that I liked more than others on the Hayneedle site. They have reasonable prices and a wide variety of things to choose from. Plus the ordering process was quick. You just have to put the item in your cart and then the process of putting your information in and ordering it. If anyone uses Amazon or any other site it's very similar. It's real simple. The end tables I bought was high quality for the price. Hayneedle has become my online personal preference for furniture.

I bought a dining room set. The table came damaged. I sent it back. They billed me for a new table top and it's been 3 weeks. I have not received it and it's been at the delivering company for 2 weeks now. They keep telling me they've been calling and even come to deliver it and no one's been here and that is so not true. I will never order from this company ever again.

I bought an elliptical trainer from Hayneedle and I’ve had it for a month now. I like it and it was a solid value. It’s small and I have it inside the house. So, it fits the purpose that I was looking for. My ordering experience was great. It was easy to check out and pay, and I got things super-fast. It’s sturdy, it’s durable and I let my two teenage boys put it together. I’m satisfied with the quality all the way around. My wife uses it, I use it. It was good for the money. I have a heavy-duty one outside that I use in my garage. But for those winter months and right towards the end of winter, I wanted to be inside and it’s perfect for that purpose. I would highly recommend it.

I'm getting married and I saw a Jewish inspiration that was pretty. I saw a garden arbor off at Hayneedle and ordered it. It was very easy to order online and the product is good quality.

I need a replacement chair because the one Hayneedle sent me has like the front leg damaged so they emailed me back saying, "Hey, we could give you a discount." But I got three sets of chairs so if I just toss it away, it doesn't make sense for me because I need to have matching chairs. So I ordered another set of chairs and everything is fine. They have great service. Hayneedle is a good place to shop.

I ordered a mirror on the 20th of Feb, paid extra for express shipping and was promised a 2 day delivery. When the product did not arrive I called on the 26th, and was told that there was a shipping delay and the product was with FEDEX. They also provided a tracking number, which shows that no product was ever shipped, only a label was created. On the 5th of March I contacted them again and was told that someone would look into it. Today is March 7th and still no one has contacted me. At the very least this is "fraud", as they have taken my money, not delivered my product and given false information, and a fraudulent FEDEX tracking number. If it's not in stock then they should not have accepted the order.

I ordered a full over full bunk bed on February 26th and I got a tracking number March 2nd stating my order had a shipping order and would be at my home by March 5th by the end of the day. I waited all day and even threw my son's old beds out because I knew the bunk bed was on the way, let's say it never came so I called FedEx for them to tell me that they don't have it. So I called Hayneedle and was told that the item was out of stock! Most websites let you know when they're out and won't allow you to order but Hayneedle did! I'm beyond upset. No email or call to even let me know, if it wasn't for me calling I would've waiting for nothing. Why put in a shipping label if you don't have it! So I had to cancel my order after waiting a week, anyone ordering from this company DON'T DO IT!

The online ordering process with Hayneedle was great and the prices were good. It's convenient that I don't have to get out there to go shopping all the time. I stay home and do my online shopping, which I do a lot. Give Hayneedle a try and see if you like it.

I have a kinkajou and he likes things to crawl on, but the typical cat tree is covered with carpet that gets nasty and grungy very quickly so I was looking for an alternative. I had a great experience ordering from Hayneedle. I bought a cat tree type item that didn't have a lot of carpet on it. At first, the instructions for putting it together seemed a little weird. But then once I got around it, it was fine. The product seems to be working out great and it’s holding up so far. I might order another one. The cost was reasonable. However, I wish that the particular product was offered in other colors than white.

Hayneedle looks like a great website. The prices are really reasonable and they have a variety of things to choose from. The website is helpful and the checkout process is very simple. It is also very easy to get whatever you need shipped and the shipping process isn't that long. I thought it was the best website to order a bird bath from.

I like Hayneedle. It’s a good place to go for reference and shopping. I was looking to finish my basement and I liked their selection. When I ordered online, everything went smooth. I've had the dining chairs for three months and the quality is very good. If I’m looking for stuff to buy online, I’ll look at Hayneedle’s selections.

The pet gate from Hayneedle suited our needs and it was very easy to order it. It took two clicks and we were done. We got what we wanted and it was a pleasant experience. The pet gate fits in the hallway where we needed it to fit and it's not some plastic thing that we stick up. It's a very nice gate and it looks attractive. It's sturdy and the dogs can't get through it which is good. They're small dogs but still, they can't open it. It's a good quality product. Hayneedle has a variety of products and people can look them up on the website.

I ordered 2 products from this company on Feb 26, 2018. They charged my debit card 278.00. One item shipped on Feb 27, 2018. They took 203.00 out of my account. I called customer service (A Joke). No customer service there, I was on hold for over 30 minutes and then was told. They placed a HOLD the day I ordered (the hold I was told would be released by my bank the day it shipped. However it already shipped and my bank said they placed the hold till March 3, 2018 so only the company could remove it. Obviously it did not get removed).

About a month ago, I got three of Hayneedle's garden benches. I have a restaurant with a gazebo area and I have benches out there. They were 27 years old so I thought I would replace them. I was looking online for an inexpensive bench and I found the benches on their website which looked similar to what I had. They were what I needed plus they were on sale so they were a good price. So far, it worked out fine and the quality is excellent.

Several months ago I ordered a garden arbor. I wasn’t able to assemble it due to winter weather. I attempted to put it together yesterday only to find the instructions were HORRIBLE, there were missing parts, the screw holes don’t work & it’s extremely flimsy. I will attempt to GLUE it together. (thanks Hayneedle) if that fails I will throw it in the trash. If this is an indication of the products they sell I definitely won’t be ordering from them again. I WOULD NOT recommend Hayneedle to a friend or family.

So I received a gift of 6 bar stools purchased from Hayneedle.com and they were beautiful and arrived on time. We put them together and they looked beautiful. First use, a woman sat on the stool and the bar on the base cracked in half (she was a tiny woman). We called Hayneedle and the rep told us we were past the 30 day warranty so there was nothing she could do. We glued the cracked stool and moved it out of commission. Next time we used the stools again, a 120 lb woman had the same experience and the same break in the base of the chair.

I purchased 13 bags of rocks (Caribbean Beach Pebbles) at 30 lbs each. They cracked. They have a 30 day return policy which would did me no good because it would have cost me more than what I paid for them to ship them back. They gave me a "store credit" for $5.42. I will NEVER buy anything from them again.

I placed a order by mistake. Minutes after I did I tried to cancel online but was impossible. You can pay hundreds of dollars online but they do not offer the option to cancel online. You have to call but it does not work...I called to their number that shows online and the person on the phone said that they could not locate my order by number that takes 30 to 40 minutes to show up in the system, but that he will cancel for me with the order number. I also replied to email received to cancel the order just in case but nothing worked. Two days after that I receive a email that they are sending the items. I still in the process of stopping the shipping and finding out how many days will take to see my money back. Lesson learned; do not order from unknown companies. Keep with the big brands that you already know how it works.

The TV stand that I purchased from Hayneedle was exactly what I was looking for, and ordering it online was very easy. It came in the exact amount of time that they said it would, and the cost was fair. My experience with Hayneedle was good, and I have had that TV stand for about four weeks now. It has two hinged doors, and I like what I got. There is a little thing that catches the door to keep it shut, and one of them was bent and I had to bend it myself, but everything else was perfect. However, the box that was used to deliver the TV stand was so big that the UPS guy could hardly carry it to my house. It could have been split up in a couple of boxes. It was so heavy that once I got it inside, I had a hard time getting things out of it and moving it around so that I could assemble the table. Nevertheless, Hayneedle is a good place to order from, and I’m thinking about ordering some end tables to match my TV table.

I ordered three barstools from Hayneedle which came today. When I made the order, I went through PayPal to pay for the account. I believe that I had an account already with Hayneedle but apparently I didn’t. That same evening I also ordered a nightstand as well and I wondered why I wasn’t going through PayPal and then realized I didn’t have an account so I opened up an account with Hayneedle. After everything came today I called Hayneedle to see if they could give me rewards points based on the three barstools that I bought which were $545. Hayneedle claim that they were not able to do that because I paid through PayPal and per their policy could not grant me rewards points.

We were looking for a new coffee table and we have two young children, so we thought that a cocktail table would be a good compromise with the corners and the space. We bought one from Hayneedle and we're using it as a coffee table in our family room. We ordered it online and there were no problems and the cost was good. In the future, we would definitely purchase something else from Hayneedle based on our first experience.

When I was searching online, Hayneedle was the best combination of the attributes of the product I wanted at the right price. I don't have any complaints with their service.

I am very happy with the coffee table I bought from Hayneedle. I have it for about three months now. It is wood with a worn look and a good product with a very reasonable price. Initially, its combination of looks, price and good reviews made me buy it. Ordering from Hayneedle was pretty straightforward too. Their website was very easy to navigate, the shipping took two days, and the item arrived on time. It was a good experience so I'd definitely shop at Hayneedle again. I'd also recommend them.

At this point I've given up hope that I will ever receive a TV stand. I originally placed an order January 29, which arrived late with pieces missing (including all hardware and instructions, and the legs to the stand). When I contacted Hayneedle for a replacement, they were only able to offer a measly 10% discount on the reorder, with no expedited shipping. After calming down, I was relieved when the replacement stand said it was shipped the next day (Feb 12)! I had renewed hope that I would have the stand by the following weekend.

I put an accent chest in my cart not 12 hours ago and signed up for the mailing list hoping to get a coupon, as it was full regular price on the chest (their sales show the original price in gray with a line thru it and the sale price marked SALE in red). This morning checked my email and no coupon, so I went to their website to see if they were any Presidents' Day sales and got a red alert showing that the price went up $36 (10%). Got someone on the live chat that argued with me that it was because the sale ended overnight, even though I'm sure they can clearly see it wasn't on sale. Tried to send an email to the company and when I clicked submit, it showed 'this page does not exist' and of course my complaint disappeared when I clicked back. Unsubscribed from email and it said it would take 5 days to take effect, something that should be instantaneous. Too many shady things happening here, I'll do my business elsewhere.

I purchased 3 Finley Home Palazzo 26-inch saddle counter stool from Hayneedle. It looks great but I think that the legs are a little uneven. It's a little weird. I know that they weren't expensive too. But still I feel like the feet should all be even. But other than that everything seems to be okay. The ordering process was easy.

I purchased a Linon Harper Mirrored Vanity Set from Hayneedle as we were looking for something small. It fit the measurements and it was also the right color. It is a silver vanity with a bench, and it has a desk capability as well as the mirror. My online ordering experience was excellent, and I’ve been very happy with the product. I found what I wanted, I grabbed it and it came quickly. The vanity set was easy to assemble, and I’ve had it for a month. We needed that vanity and it worked out really well, so even though I don’t order things very often, I will keep Hayneedle in mind for next time.

I did some research and found the right color and style of bar stools. I saw some decent reviews of Hayneedle’s website so I went ahead and bought three bar stools in cappuccino from there. The quality is good and it’s very nice. I only have it for a month but so far, so good.

Got items (TV Console) extremely damage and just got a 30% discount. I was going to keep it that way and fix it, kind of, but no hardware was included, waited three weeks to get them, bad customer service too. The material of furniture is bad bad bad. Do not buy from them.

We’ve had a 3-in-1 Trainer from Hayneedle for a little over 30 days. I found some reviews online and I thought it was going to be great, but we have it and it's not what we thought it would be. The quality of it is not spectacular, and when we try and use it, it’s almost too hard for us to use. We can't take it apart and put it back in the box so we're stuck with it. The ordering and delivery experience was great and everything went quickly but I wished it would have been easier to try and return it. We like the price but we see now why it's cheaper, because the quality is crappy. I would still suggest others to try out Hayneedle.

I had a great experience with Hayneedle. I bought a coffee table from them around two months ago. Ordering online and going through their website was wonderful. The table I got is not the greatest but it's okay. It seemed like it was scratched in several areas but not enough for me to return it. But Hayneedle is a great company. Just make sure you check your the product.

First allow me to say, the gift baskets are absolutely "Fabulous". The problem is you can send these fantastic baskets, however you cannot send a message to accompany the gift. How ridiculous is that! For this reason I may not use them again!!

I looked for the product that I wanted in a number of places and I found that the cheapest was at Hayneedle. My experience was pretty seamless and it was very easy. I just wish they had more products from that brand that I purchased. They didn't have as many as I would have liked but I found the one that I wanted and the quality of their products was great. Hayneedle is definitely worth checking out.

We moved into a new house and I bought kitchen counter bar stools from Hayneedle. I've had them for about a month now and I like them. I looked at the reviews ahead of time and the online ordering process was simple. The cost was very good and was just right. The quality of the products was great and I was very pleased. I would be a repeat customer of Hayneedle.

I purchased two wooden benches from Hayneedle in December. The attached photos tell the story way better than I can. I wrote a return receipt letter to the CEO Scott Doughman and got no response. I am going to post my experience on every consumer site on the web and am writing to the BBB and Consumer Affairs Departments in Nebraska. Stay away from Hayneedle, they do not deserve your business.

My experience with Hayneedle was awesome. I purchased a kitchen sink set for my granddaughter's first birthday and we've had it for about a month now. It's a good quality product and it is what I was looking for. Ordering online was very simple, easy and organized. They did a wonderful job and I would highly recommend Hayneedle to anyone.

I was looking for a coffee table that was simple and a bit smaller than what we have. I have a contemporary look so I needed a yellow coffee table that would fit into the spot and doesn't grab attention since it's too busy in that room. I prefer shopping online as it's easier and I'm more apt to buy online than in stores. I got the coffee table from Hayneedle and the online ordering process was easy. Their website is good and I like it. The shipment was quick and the coffee table came well packaged. The table was received in good condition and it was nice and pretty. It has been in our house for three weeks now and the quality of the table is good for the price. I’ve had a good experience with Hayneedle and I would recommend them.

We bought an end table and a regular size table from Hayneedle. It was the first time I've ordered and the online ordering experience was easy. We've put the tables together and they look nice. They’re a more rustic type of products, they are sturdy and of good quality. It was a good deal and we like them.

A piece of furniture never arrived and after checking on it I come to find out they just canceled my order without telling me. Now they want me to reorder it at a higher price! This is terrible customer service. I would rather get it from another company and pay more than deal with this again.

This was my first time ordering from this company and I will never order from this company again. The customer service was horrible. The shipment was damaged (the table top and a shelf on one of the end tables) and at first I asked for replacement parts, but after I had to send several emails to get an answer as to when I would know about the parts, I decided to return the merchandise. That proved much harder than I thought. I told them the box was badly damaged and I didn't think I could return it in the box.

We went online to look for cushions that would match our wooden chairs and we found the size and color we wanted on the Hayneedle website. We filled out their form and had the cushions sent to the house. Their website was informative and had good descriptions. It has pictures that you could see and it was easy to navigate. So far, we've had the cushions for about a month and they have been really good. We enjoy them. Hayneedle is very competent and I would recommend Hayneedle to people when they're looking for cushions.

I ordered a console table online and it was very easy to do, but the table came broken. When I called customer service, it didn't take a gazillion buttons to push to talk to an actual person and I like that, plus they were super quick to help me. They looked if they could find replacement parts, but they couldn't so they gave me 25% off the order or I could ship it back and they would send me a new one. I was really pleased with the process and felt like it was really good and attentive. Hayneedle has good customer service and the console table had good quality for the price. I'd definitely try them again.

I got a coffee table from Hayneedle and I like its style. I had to put it together and the quality was fine for what I paid for. It serves its purpose. I like it very much and I’m happy I got it. Also, the online ordering process went well. I would recommend Hayneedle and I'd tell friends to go and check it out.

My mother normally likes to shop online for things, and she purchased a headboard from Hayneedle a few weeks back. It was all chrome and it was probably fine, but we returned it. It wasn't the exact look that she wanted. She was still debating between what kind of a headboard to get, like a tufted one, and I didn’t like to go with that headboard in my new place. I’ve noticed that it’s hard sometimes to buy furniture online because it’s not always the same as the picture. Ordering furniture online is tough to do except for certain furniture. For coffee tables and headboards, it’s different than seeing them on the floor in the store and then you are comparing. Overall, it was a good experience with Hayneedle, but it depends on how good of an eye one has for online shopping versus seeing it and having it put together. It ends up with the buyer and the purchaser’s eye.

I've had a great experience with Hayneedle. I've been ordering from them for a couple of years and the quality of their products has been good. I've compared them to other companies and their pricing is great. Their shipping is outstanding, too. When I ordered two desks, they were here within a couple days, which shocked me. I’ll order again from them.

My parents sent a $500 Simon gift card for a gift to my daughter to purchase a hanging chair for her room, she went through a recent tragic experience. Placed order. Next day I get an email that purchase did not go through, they had several different reasons. One being address did not match gift card, maybe instead of letting money process tell people using gift cards to register address. NOW it took a release of over 5 days (until I called Hayneedle to release funds). Now Simon gift cards is placing their own 10-day hold on refund (their policy).

It was the first time I've ever done purchasing at Hayneedle and I had a good experience. They had the color and the style of the corner cabinet I wanted. Ordering online was very easy and while the quality of the cabinet is what I expected for its price, I feel the backing is a little less sturdy. In fact, it was flimsier than what I expected. And while it would be fine for my foot traffic, if you had a lot of people coming in and using it, it would break down a lot quicker than you would have hoped.

I had ordered something from Hayneedle a long time ago and I was very satisfied with it. Sometime last December, I bought a double-sided room divider for Christmas. I thought it would be a good one to buy and it was what I wanted. We ordered one day and it came the next, and I was happy with that.

My first experience with Hayneedle was satisfactory. I googled for a floor standing mirror and it went through a couple of different places. Hayneedle had some good reviews, that’s why I used them. I ordered one for Christmas time, less than two months ago, and the experience was very easy. I liked the appearance of the product although its quality is around the middle of the row. It’s a floor mirror with a drawer on it and while I was trying to put the drawer in I pushed the front of the door through. I then had to glue it back together. It’s not like it’s a big mirror, and one can tell it’s a self-assembled type product. Still, if anyone is thinking about purchasing from Hayneedle, I’d say, “Go for it”,

This furniture is in a covered patio at our vacation home. It looks beautiful and is comfortable. We came back for the winter and the legs were rusting on our patio. We purchased some rubber feet to prevent that and in trying to put them on, the legs just crumbled in my hands. The bottom of the legs broke off with rust spilling out. The ad says all weather and powder coated. This should not happen so quickly. Hayneedle will not do anything, nor the manufacturer.

Hayneedle had the only bar stools that I was looking for, and they were reasonably priced, so I was really happy with that. It was the style that I want, and they also had the height that I needed as the others were too high. Hayneedle’s online ordering process was excellent. After I ordered, my purchase were arrived within three days. That was even better than Amazon, and I was really amazed. These bar stools were the first things I bought from Hayneedle, and they’re still in the box because I’m moving to Florida. Hayneedle is a great company and I had a great experience with them. Where I work, I had mentioned that I had gotten the bar stools, and a lot of the girls there said that they get stuff from Hayneedle too, and it’s really good.

Online ordering with Hayneedle is typical. I've purchased a dog crate that looks like an end table from them and I liked it. I've had it for about 2 weeks now and the quality seems really nice. It fits the space perfectly. My daughter just bought a house and has been looking at various websites, and I told her to look at Hayneedle for things.

When I did a search for what I wanted, Hayneedle happened to have what I needed. I ordered a wall hanging jewelry mirror from them online a month ago and the experience went well. Their website was easy to navigate and it took me right to it. In terms of the product’s quality, it serves the purpose for what I need it. But it said it is supposed to be able to lock and I don't see that function works. But it’s going to be more of a hassle for me to try to return it so I did not even try.