Hayneedle Reviews

Ordered the Tuscan Butcher Block Kitchen Island by Jeffrey Alexander-Antique White. Took over a month - item sent to Texas and I live in NJ - took hours of hold time and calls to figure out where the piece was. No one could give delivery date. Piece advertised as "wood" is covered with junky plastic laminate that arrived chipped. Took hours online and phone calls to shipper to schedule delivery, just to have them come on wrong day. Total costs $2600 for piece I am not happy with. Appeared to arrive with no shelves. More hours of hold time and phone calls to find out shelves were attached to bottom of piece that weigh like 300 pounds and now has to be tipped to remove shelves.

I went online and I was doing a little looking when I found the website for Hayneedle. They had what I wanted, so I bought the roll-up type solar shade. It's eight-foot long and I can crank it up and down with a hand crank. I'm very satisfied so far.

I purchased an outdoor couch set and was very excited to get it. I scheduled an appointment time with their delivery company for today between 1-5 and took off from work. They tried to deliver it a week early when I was not available so I called to make sure the date I picked for delivery was still on there and up to date. They said yes and confirmed. Well today I was supposed to get it, no delivery, I called the company and it's lost!! It will take 24 hours to see if they can find it, I asked when they received that information and was told before noon, why did they not call me so I did not have to take off from work and waste my time and money! So now I'm still waiting for something I paid for!! I will not be using Hayneedle in the future if this is how the delivery goes.

I bought a multicolor bamboo outdoor blind through Walmart in winter of 2017. It was stored in the original packaging in my home until summer 2018. Put it up and was immediately upset that it was nearly transparent. Paid $50+ for this thing. Put it up anyway. Two weeks later it was completely mildewed and nasty. It's way too late to return and I wouldn't touch it anyway. It's in the trash. Two whole weeks and destroyed. I'm writing this so no one will make the same mistake I did. This thing is a waste of money, period. DO NOT BUY. Thanks Hayneedle for providing SUCH an accurate description. You have lost my business forever. I have heard stories about this company and store. Now I believe them. I hope this helps others not to make my mistake.

I bought a chain-link dog enclosure through Hayneedle and the online ordering process was fine. It’s just that one of my of dogs broke through the chain-link fence. The quality of the product was marginal at best for the price they were charging.

I have an old-round-wooden-oak dining table that I got from my mom but I moved into a smaller space and the chairs that I had originally used with it were too big for my space. So, I looked for something that would go with that old-fashioned-look and be smaller and comfortable. I did some shopping around and Hayneedle's price was comparable and the ordering experience was fine. The chairs came very well packed which was a good thing but the directions that came were marginal. Also, the tools that I was supposed to put those chairs together with were a joke. The screwdriver was three inches long and there was no way I could put those chairs together with the tool provided. The instructions were not good and one of the chairs was not drilled correctly. I had a friend come over with a drill and we made it work because I didn't want to go through the hassle of trying to re-trim it. Overall though, I really liked the chairs.

We were looking for chairs and saw the BarcaLounger on Hayneedle. We like its price, its quality and the reviews. The ordering process was simple and everything went through smoothly. On the other hand, the biggest concern was if I can’t sit on the chair, then I don’t know how comfortable they are, but all the reviews about it were very good, and that helped a lot and made me a little more comfortable.

The rug appears to be a good deal. However Hayneedle has offered perhaps the worst customer service we've ever experienced in purchasing online home goods, and my fiancee and I do most of our home goods shopping online, so we've had some bad experiences. For our new apartment we ordered "Botticino Indoor Rug - Sage" from Hayneedle almost a month ago, and it was supposed to be delivered within 5 days. Little did we know it would be a month later, credit card charged, but zero indication that we'd ever receive the actual goods.

Hayneedle had sent me two large and heavy parcels for a wardrobe. But one box had a portion of the item in it in one color and the other box was another portion of the same item but of a completely different color. After contacting Hayneedle and speaking to Rosemarie, I was given a prompt refund and she arranged to have FedEx pick up the incorrect item at their own expense. I'm just sorry that someone at their distribution center made the mistake in the first place but when all was said and done matters were handled very expediently. Thank you Rosemarie.

Horrible experience, the issue is still unresolved. They failed to ship the product and it is already 2 weeks as I am trying to get to the bottom of this. Customer support is useless. Avoid this middleman company, save time and nerves.

I bought a two-drawer nightstand and a king-sized bed from Hayneedle. They had the best price and I had friends that recommended them. Once I received the headboard and one of the nightstands, I really liked the quality of it so I ordered the second nightstand. Finding products on the website was very simple and ordering was very easy. I was given plenty of options to choose from but I was already zeroed in on a particular thing because that was what I was looking for. Everything went smoothly and things arrived in a timely manner. There were glass tops on the nightstands and they were well-secured. I was impressed with the way it was packed. I’ve had the furniture for about a month now and I find its quality to be wonderful and its cost to be appropriate.

I have had Hayneedle products in our home for almost 10 years. I found the products through Google searches and through the Google search, I got to Hayneedle. The online ordering experience with Hayneedle was very positive and easy. I got a picnic table with two benches and a children's craft table with chairs from them. The quality of the products is excellent and the options that were offered were more than I actually needed, and it was great.

Keter Eden 70-Gallon Storage Bench - I am writing this review to inform potential buyers to beware of this product. Just received it and got it put together. Felt like I should have duct taped it all over because it is so flimsy. If you think you can lock this, yes, it is equipped with a place for a padlock, forget it. You can remove the lid with little to no effort. If I were Hayneedle, I would pull this product out of my inventory immediately. The gall to charge $103 for this piece of garbage. Looks nice but am afraid to sit on it. I have requested a return from Hayneedle but haven't heard back yet. This is not a review of Hayneedle. The product was shipped in a fair amount of time. Let the BUYER beware.

Ordered an Aeon Clemen dining room table that never shipped. Two weeks later, I contacted Hayneedle customer service to find out where the item was and when I could get it. Was told they generated an incorrect tracking number and that they would follow up with me the next day. They did not. Two days later, I called again and was told that the freight carrier didn't know where the item was and it looked like it never shipped. I cancelled the order and asked for a refund. Super disappointing, but between this and lots of other flaws on their website and tracking system, it's clear that this company has some really serious flaws in its operational infrastructure. I will not order from Hayneedle again, and I don't recommend it. Most of the items can also be found on Amazon, a company that actually knows what they are doing and has more influence with third party suppliers.

I ordered a file cabinet online based upon the picture shown on the Hayneedle's website. When the cabinet arrived I discovered it was not the unit pictured on the site but a unit that was intended as an add on the a base unit which I should have ordered. What I needed was for "Hayseed" to contact the manufacturer, and order replacement panel, which I was more than willing to pay for. They refused. What they suggested was to send the unit back - well over 100 pounds or check for another dealer. I eventually found another resource. That resource, Grainger, has been very gracious and helpful. Thanks for nothing Hayneedle!

This is second hand furniture. They didn’t even had the decency to wrap the tools/ bolts on a new package. They just taped the ** out of it. I mean, even the instructions were used before. See pictures. And it’s dented and rusting. Nothing wrong with second hand furniture. Everything wrong with ** about it. If they sell a furniture claiming it’s new, it means they might be not telling the truth about everything else related to the brand. Next time I want a used chair I’ll go straight to OfferUp.

I ordered a piece of furniture from Hayneedle for my mother’s bday. It was way cheaper than anywhere else that I found it and it arrived super quickly which was great. What wasn’t so great was that they sent me the totally wrong color item (white instead of dark brown wood) despite saying they shipped the correct one. I tried contacting Hayneedle's customer service department for help with either a return or refund as well as the shipment of the correct colored item... only to never receive a response. I tried again a week later with exactly the same results. No response, no resolution, just totally blown off.

Ordered drop leaf table online. Received email next day telling me order cancelled. Called Hayneedle to reorder. Order was cancelled again. Customer service would only tell me that accounting could not verify info provided on order. I confirmed information several times by phone and email. Order was rejected again. Delivery address was different from billing address. I do this all the time. Have never had this problem with any other company. Customer service stonewalled me over and over. Accounting was never available to explain the issue. I am very unhappy with this company. I will never do business with them again. I advise others to order from another company.

My first time to use Hayneedle was a month ago when I ordered a bunk bed from them. The box was a little beat-up when we got it because the delivery people only had one guy doing it. Even so, it's a good quality piece of equipment for the amount of money. Everything was pretty good.

I received a damaged item. When I made a phone call, they kindly said that I could certainly return it and FedEx would pick it up. However, for two weeks, no one came to our home to pick it up; therefore, no refund. Run away! Listen to the reviews.

I bought four Adirondack chairs March 10, 2018 for $360.00. They were delivered and I had to pay $100 to have them put together. It is now August 2, 2018 and the chairs are peeling. The paint is peeling! I called today and spoke with Mika who was very kind but said I could not return them and the only thing he could do is give me 40% back because it had been too long and the company does not honor their merchandise after 30 days.

Four weeks ago, I ordered five ducks for my lawn and it was very easy to find what I was looking for. The product's price was okay and the quality was good. They do a good job and I was happy to get what I had gotten from them.

We purchased a very expensive product from Hayneedle. Once we receive the product we were extremely happy however we noticed a few flaws in the product purchased. We contacted Hayneedle with reservations. They asked that we send pictures of the flaws we were talking about. Once we sent pictures they replace the product. We were pleasantly surprised. This is the way it should have been handled but we were surprised at a company actually and let the proper way. I would purchase anything from Hayneedle again knowing that they stand behind their product.

I purchased an outdoor patio furniture from Hayneedle the first time as their price was cheaper than Amazon for almost the identical product. The packages were originally being sold in sets of two at Amazon, but on Hayneedle, they let me buy them in singles so I bought three instead of two pairs. Hayneedle's ordering process was okay but there was no confirmation of my purchase for a few days and I didn’t get an immediate email with my purchase details. Then, we had a major shipping problem. Hayneedle had a giant error on their part and I finally got an email saying that my order was confirmed. I also got an email with the shipping that was already later than what the website said which was “Shipped in seven to 10 days”. It was nearly triple what the website said the shipping would be.

I bought a closet from Hayneedle and it’s good. It's the same as the one I bought a long time ago from a different store. I did a search on the internet about the kinds of desk closet as well as the manufacturer of the one I had and found it on the website. I ordered it and Hayneedle sent it to me fast. I got it in less than a week.

I recently ordered a headboard, nightstand, wall clock and two wooden trays from Hayneedle online. 2 days after my order I received an email that my order was cancelled because it was being shipped to a different address than my credit card address (same last name on ship to but different mailing address). I called immediately to have my order reinstated and was told to call back accounting on Monday. When I did call on Monday I was told that my request would not be opened for 3 days by the accounting department, which means delivery would be delayed as well and there was no one I could talk to in the accounting office. I am so disgusted by the outcome of this order. I will never order from this company again.

I like Hayneedle’s price and they come fast. They were competitive and the quality of their product is good for the price I'm paying for. I have quite a few issues with a product not lighting though. I was at a ski resort and this product was set at sea level or somewhere no more than 8,000 feet. However, ordering from them is pretty easy and when I ordered from them the first time, they were in my timeframe, so I went back to them again.

I was looking for a storage box for my husband’s new vineyard. I came across Hayneedle, found what I needed, and bought one from them. It’s perfect. The cost was excellent and the quality is great. Now it’s full of all of our materials. It was a wonderful experience and we were really pleased with the product. We’ll order again.

I purchased umbrellas for the pool in the neighborhood from Hayneedle where we've gotten them before. Ordering from them online was good as their website was easy to navigate. Also, the quality and the cost of the umbrellas are both good.

I was looking for a patio umbrella. Hayneedle came up on the search engine and they got the color that I needed. The cost was comparable to other umbrellas and it's a Sunbrella, so I didn’t feel like I was overpaying. I ordered it online and everything went smoothly. I got the product a couple of months ago and it’s great quality. I’m happy with it.

Hayneedle's website was great. I just got the outside patio set that I ordered from them and everything was great. I would recommend the company.

I bought an outdoor float storage from Hayneedle. I was doing Google search since we just got a pool and it was one of the pictures that came up. I clicked on it and it had good reviews. The ordering process was basic. I didn't create an account, I just checked in as a guest because I didn't put my credit card information. I know of too many people who have gotten identity fraud and identity theft so I always just click in that way and it was pretty easy. I placed the order and then it came quick. I like the float storage that I bought. It keeps all of the toys organized for the kids around the pool area. I like the fact that it has wheels and you simply wanna move it closer. The quality is great for the price when I put it together. I'm happy and I will recommend it.

I ordered a bird bath that has the features that I wanted from Hayneedle. I got it for a decent price. The quality was what I expected and I'm satisfied.

My Daughter's 16th Birthday was to have a new bedroom set. She found what she wanted on Hayneedle and I ordered and later received 3 boxes on June 21st. Well ahead of her July 2nd Birthday. 3 boxes consisting of 1 headboard and 2 sets of bed rails and slats - one set for a completely different set. I needed a footboard to make this all work. My first call to Hayneedle I was put on hold while they called Coaster. Then they came back and said it should be on the way soon. I got a similar story each week I called. Four calls plus initial - Then last week was told they needed a picture of the bed-rails sent me that were for a different bed-set so Coaster would believe me and handle! No mention of that before.

The only thing I don’t like is once you order from some place, they bomb you every day with an ad. We should be able to decline it when we make the orders. Other than that, we ordered a bird bath from Hayneedle within the last month or so. The quality is fine, it wasn’t broken and we were happy.

Hayneedle was the highest price, but they were the only one that had a bed available. I purchased a toddler bed and ordering it went smooth. I just typed it in and it came out. I called somebody before I purchased it to see if they would do a price match, and the lady I spoke to was very helpful. Also, the quality of the bed is great. Hayneedle has good customer service and I would recommend them.

Hayneedle stood out from the rest when I was searching for a product and this summer was the first time I used the service. The website was nice and ordering online was simple.I liked their price and the shipping was very quick. I bought a grill which was what we were looking for and the cost was reasonable. It was the best option I had.

This company authorized your card for the full amount at the time of purchase which most would assume is the full charge for the item. It is not, the company then charges you each time a piece ships which causes a double hold of your funds. Then when you call to have the items returned and refunded they want to charge you a refusal fee. Very unethical practice. I will never purchase anything from them again!

We received the item (Sportsstuff Poporazzi 2 Person Ski Tube) on August 7, 2018. The kids will be excited. Thanks Hayneedle for following through on your word to make this right.

I bought a dog house from Hayneedle because it looked convenient and it was something that I don’t normally see on the stores. It was for outside and made out of wood. I just screwed it all together then it had shingles on top and it even had a little window with bars in it. It also had a deck on it for summertime. This was the first time I ordered anything and the experience was okay. It got here when it said it would, the quality was good and all the parts were there. The cost was better than average because I’ve seen some that were more expensive.

I am very angry over the lack of business practice this company has. They had a price of $99.00 listed online for a Sportsstuff Poparazzi 2 person tube. Today, the day before I was to receive the shipment I receive an email saying they cancelled my order. I called their 888# inquiring as to the reason for cancellation. This is the best part. They are changing the price to $329.00 and I can reorder at this price and they will give me a 25% discount. This is horrible. I believe they should honor the price I paid for it when I ordered and suck up their loss. I believe this is price gouging. The representative I spoke with said this happens frequently and apologized profusely. This is a horrible excuse for business. I will never shop with them again!

I bought a table, chairs, and a bar cart set from Hayneedle spending well over $1,000 with the company. The dining room table box was completely damaged on the outside. When I opened it to inspect it, the box crumbled. The table was poorly packed with styrofoam and it was also in bad shape. It was like a styrofoam glitter bomb. It was everywhere.

Less than six months after receiving my Chintaly 24" Glass Lazy Susan, it popped and cracked for no reason. We were just sitting there, not near it and heard a pop and it was cracked the entire width. I emailed customer service and received back a form letter reply that it had been more than 90 days since receipt and more than the 30 days past warranty so no refund or replacement could be done. When I requested it be escalated to a supervisor, I received the same form letter response. When I tried to email back the supervisor, my email was declined. There was obviously a flaw in the glass of this item, it cost almost $200 and I expected it to last more than 6 months. I will never buy from Hayneedle again and you should not either. The least they could have done was give me a coupon toward another purchase but I really wanted them to replace the item.

Hayneedle is the worst company that has ever existed. I'm going to make it very brief but beware DON'T EVER EVER EVER BUY FROM THEM. I purchased yesterday 8 items, as a first time user, and the amount totaled to $2209. My debit card was charged for $2209 and I thought that's it. This morning I wake up and I start seeing charges on my account for 3 of those items again but this as 3 separate charges. I called Hayneedle customer service and I asked them what is going on. So this is where they explained to me that first they hold $2209 (which came out of my account already the day before) and as each item gets shipped I am charged for that item and they release the money that they took yesterday with 4 business days, but they only release the money for items that got shipped.

The online ordering was easy and navigating the website was fine. I purchased Red Ember Glacier Stone Gas Fire Column with free cover, as I wanted one for the patio. I ordered two and one of them didn't work. And it was nice that Hayneedle refunded me the money without giving me a big hassle, so I appreciated that. It was a good experience. The cost was also good, now that the product is working.

Less than 2 years ago I ordered a pair of “all-weather” wicker chairs. Shortly after putting on the porch, they began rusting & staining the white wicker. Then the “wicker” began splitting all over. Now the seats are completely split through, so they are unusable. When I called customer service to register my dissatisfaction, they just said they were sorry, but there is nothing they can do, because the chairs had a 30-day warranty.

My husband purchased some outdoor border which turned out to be very cheap and disappointing, I ask my husband to return the product as it was not as described and did not work in our area. The company has refused to refund the entire purchase amount. They are charging us shipping as shipping was free. My husband called and he was e-mailed shipping labels. He returned the packages to FedEx and they returned them still no refund. This company has a license to steal. Do not buy from Hayneedle.

Hayneedle was the only one that had the desk that I wanted. Their website was pretty easy to navigate and having a wide variety of filters definitely helped out in narrowing down to what I wanted. The desk was delivered quickly and it had pretty good quality. Shipping was less than a week, which is great. Everything went smoothly. I would definitely recommend it.

My neighbors bought some chairs and they recommended Hayneedle. I scrolled through all the different chairs and picked out the ones that I liked and ordered them. It’s a good website and they have a lot of good furniture. I bought Adirondack chairs and though I got a cheaper pair, it was appropriately priced.

My first clue with poor customer service is when I ordered white glove delivery service. The man they sent had no clue on how to put the sectional/fire-pit and accompanying chairs together. It took my boyfriend, myself and he 6 hours! Most of the work was my boyfriend. Now the real problem. After spending close to $1,600 on this all of my cushions have faded terribly. To the point of non usability. When I called Hayneedle they said they only guarantee under 30 days. Unheard of for Sunbrella type fabric. This was only 6 months! I was told to turn my cushions over to the less faded part. Seriously?!

I placed an order for an office cart on June 24, 2018. When I selected this product from the Hayneedle website it didn't indicate that it was out of stock. I was even sent a confirmation email that I could expect delivery on July 2, 2018. This product never arrived on the estimated delivery date so I contacted customer service. I was told that it would be shipped out on July 9, 2018 by FedEx, and at the time I placed my order the item wasn't available and sorry for the inconvenience. I will never buy from this company again.

I reached out to their customer service department regarding a failed delivery by FedEx. FedEx chose not to deliver because we had an excessive heat warning which did not stop the mailman, UPS or any other carrier. It was an item that I needed delivered for an event and the customer service person decided to tell me how I should consider the reason why FedEx didn’t deliver on and on and that I would be responsible if I return the product when received. Not helpful at all. They have lost a first time customer forever. Extremely unprofessional and not concerned. Never again. I wanted to give no stars.

My wife bought me a hammock for Father's Day but it didn't have a pad, so we started looking online and pricing some of them. We came across a really nice one from Hayneedle that we liked, so we purchased it. Two or three days later, it showed up. We had it put up in the yard and when I laid on it, I almost fell asleep. It has a nice color, fitting and roping setup. Although, shipping to Alaska sucks as it almost cost the same price as the products. And Hayneedle only ships FedEx or UPS so there’s no ground shipping. But overall it's a great product with great pricing, and I'm happy with it.

Never had this happen prior and not pleased. I placed an order approximately $750.00 2 days ago - over the weekend. I find out today they have canceled my order. Hayneedle reports my information did not match. When I spoke to them they report my information is questionable as I moved 6 months ago. Never have I had a situation like this. I took all the time and effort to find what I wanted and to be treated like this is deplorable. They send an email cancelling my order. Now I must wait up to 24-48 hours to find out if they can resubmit my order. How weird. If this order does go through I will never, NEVER order from them again. And part of me wants to cancel the order as why do I want to do business with someone like this. I may decide to do that when they inform me if they may give honor to me for spending my money on their precious website! Buyer beware!!!

I recently bought two Adirondack chairs from Hayneedle for my daughter and her husband as an anniversary present. Ordering was just a matter of clicking on the items, how many you want, your name and then you check out. Everything went smooth. The fit of those chairs was excellent. Their jigs were a little out of whack on the armrest, but everything else fits absolutely perfect.

I purchased a bunk bed about 3 months ago. Remind you the box was completely damaged. When delivered/open it was missing screws to put it together. I called them and complained. They gave us a credit to go to Home Depot and purchases the screws and apologized for the damage to the box. Once put together the ladder to go to the top bunk is a safety hazard, which I had no clue until June 20th. My child fell off and we then check the bars on the ladder, they were loose. My husband tighten them up but I happen to go up the ladder and almost burst my butt because they were loose again. All along my kids been playing up and down on the bunk and the bars to go up the ladder are terrible... I will never shop at this website/company again. A waste of money.

The first thing I ordered from Hayneedle was a hall tree. I've been wanting an antique and I couldn't find it. But I found that one at Hayneedle and got it. It's very well made and worth the money. I've already made a recommendation for the one I bought. And everyone I spoke with was very helpful. It was a great service.

This was the first time I ever ordered from Hayneedle. Ordered 4 outdoor chairs, which were far from cheap and which should have arrived by June 30th in plenty of time for July 4th celebrations. My credit card was charged, but when I called customer service to inquire about the tracking information and why I didn't receive anything, customer service said the order was flagged for security and was canceled as the billing address had an error. I told them it was correct online and the same as the shipping address.

So this is my first time ordering from Hayneedle and will also be my last. First of all Hayneedle took three days to debit my account, and when the charge came through it overdrafted me. But I let this go. Now, once I received my mirrors, that’s when this sordid story really begins. One mirror was damaged, a gigantic crack right on the mirror. And the other one was missing the hardware to hang it ENTIRELY. So essentially, I spent hundreds on two completely worthless mirrors. I tried to contact customer service and they debited my account IMMEDIATELY for a replacement (how convenient). Then they expect me to somehow lift and stuff a five foot tall hundred pound mirror back into a box, drive it to the FedEx and pay to have it shipped back for a replacement!!!

In May 2018, I ordered a patio furniture set from Hayneedle (table and 8 chairs). It wasn't cheap at a cost of over $2k. But the brand had a good reputation and I had ordered other things from Hayneedle and it was the cheapest price on the web I could find. As part of the product offering, I purchased the White Glove delivery service at the cost of another $162. Being that my husband travels so much, and I only have 3 young boys at home, I thought that was a pretty good price to get my furniture delivered and assembled so we could start enjoying meals on the deck. The day came where I got the confirmation that the furniture was in my destination city and all I needed to do was click on a link and schedule an appointment.

We were looking for a storage container for our cushion and stuff for our patio. We looked at a number of stores and Hayneedle looked to be the answer to the program. Also, it was convenient to go with them. Their website was easy to follow with the information included. The order and online delivery were fine. However, I'm disappointed with the quality. I took the measurement of my three or four cushions that I was gonna put into it. Rather than something that was a storage bin, I wanted something to look nice that I could sit on. And so, I measured the cushions and it was actually gonna be an inch larger than the cushion and I thought, "That’s great."

Bought outdoor cushions on March 26, 2018. Installed April 11, 2018. By June 2018 the swing cushion has faded from Sienna red to sun faded white. Contacted customer service but they have no method to take care of a faulty product. They say I've had it beyond their return policy. If their product doesn't last longer than two months, nothing they sell is worth buying. I guess I have to say goodbye to my $217 and never buy there again. Anyone that buys their products are asking for trouble.

I ordered a grill cover on Walmart.com that was actually shipping from Hayneedle. The Walmart website said it was in stock and available for immediate shipment. However I received an email a few days later stating that a different cover had shipped. When I called the company to ask why the wrong product was shipped they said that the one I wanted wasn't available so they shipped this one instead. They said they would refund my money and told me to keep or donate the item and agreed to help me find one I wanted. They did find a similar cover (a little smaller but would work) that met my needs and they assured me it was in stock this time. However, it was going to be twice as much as what I paid for the first order.

This company responded quickly and with an excellent resolution. Would definitely use this company again.

I purchased an area rug from Hayneedle as they offered the best price. The online ordering process was great. It was easy to navigate their webpage and find the rug. However, I had an issue with FedEx not delivering the item because they were short on drivers. Even though every day the item was marked "out for delivery", at the end of the day, it would be back at the facility. That went on for five days. There was a small credit back for my trouble but Hayneedle should be careful that they're using a carrier that cost them money and was not very reliable for them.

I placed an order with Hayneedle and according to their website my item was shipped. I would check on the FedEx website for delivery and the whole thing seemed odd with the package showing up at random places around the country. According to them the futon was supposed to arrive last Friday (6/22/18) and I waited all day for FedEx, except no one showed up. I am assuming that FedEx lost a futon, how they did that no one knows but I am assuming theft. When I contacted Hayneedle they did want to help but only offered to allow me to place a second order with a discount while they processed a refund on the first order.

Hayneedle had the mirror I wanted and the price was pretty reasonable. It came in pretty fast and I was pleased with the item. However, I thought it would be a little bigger or wider. I checked the measurements on it but I didn’t visualize it up on the wall. Still, it's fine and now, I have it in my entryway.

I bought an extra-large double hammock from Hayneedle for my wife for Mother’s Day. The online ordering experience was easy and the pictures on the website were good. And the product was here quicker than what I thought so, it was perfect. My wife had another hammock that I put up before this one from Hayneedle came and this one is a lot better. The cost was well worth it with the quality.

Hayneedle had exactly the right measurement I was looking for, so I ordered cushions from them a month ago. At that time, I was ordering a bunch of things since I was having a big party, but I didn't have any problem with the online ordering process. Then the items I purchased got to me in a good amount of time and I was pleased. I love the products that I received and their quality is wonderful.

I ordered a set of two chairs with two Ottomans and a table. There was quite a bit of assembly required. When I got to the last piece the chair was defective - one arm did not attach. After numerous unanswered emails, I called and sat on hold for quite a while. When I finally talked to a person they told me I had to disassemble Everything and pack it up to ship back. They wouldn't send a new arm or even a new chair. We have to waste more hours disassembling and packaging. The worst company I ever dealt with. Steer clear!!

Recently ordered a Traeger Grill for my dad for Father's Day. Ease of website navigation was great and I received the order very quickly. The product itself though, was so defective, it appeared Hayneedle took it right off Traeger's QA reject pile and shipped it out. Every part of the grill except the wheels were damaged or poorly constructed. It was dented in several areas including the grate. The control panel was bent and not attached to the grill completely, the hinges were misaligned so do not fit properly, and the metal brackets were severely bent. Now they want me to print a shipping label and drop it off at a FedEx pick up point. Should have just picked one up at the local Home Depot.

I purchased a pool float from Hayneedle. I’ve been looking for different products and Hayneedle had the size, color and price that I wanted. It was the first time I've used Hayneedle and everything went like it was supposed to.

My wife bought a potting bench from Hayneedle. I was gonna build her one and she wanted one with a metal top so she got that one. I’m doing a couple of projects on our backyard and right now the bench is holding a couple of tools on top of it. She’s happy with the purchase and as long as the wife’s happy, I’m happy. I feel certain she'd buy from Hayneedle again.

We wanted to get some outdoor furniture and I got a Wicker Side Table from Hayneedle. Ordering online was excellent and putting the table together went okay. The bottom shelf part of the table fits very tightly. So, there could be an improvement on the design. One leg is shorter than the other because of how it went together and it's wobbly. But I feel good about the cost in relation to its quality.

I like the style of the propane fire pit table I got from Hayneedle. The online ordering experience was very good, as well as its quality and cost. I would recommend them.

The good news is that they use FedEx, and I was able to track my item through them, where it was and what hours it was delivered.

Hayneedle - Poor customer service and online ordering. I ordered bunk beds and mattresses twice and both times they were cancelled. I was asking to be shipped to Hawaii (my son is in the Army and stationed there) and I agreed to pay over $586 in shipping costs; however, when the order got to a certain stage, they cancelled. I called customer service the first time they cancelled and they said they do ship to Hawaii and they do delivery on-base. The second time the order was cancelled, same thing.

We have a bedroom set that we ordered from Hayneedle several years ago and then we just recently ordered a toilet cabinet. I like the products. The bedroom set and the bathroom cabinet were what I was looking for and Hayneedle's site was easy to navigate.

I purchased a fire pit, grill grate and a cover from Hayneedle and the experience was great. The quality of the products is excellent. Plus the online ordering process was really easy and I got the product the next day.

We were looking online and the doghouse looked good, so we purchased it through Hayneedle. It has been from three weeks to a month that we've had the doghouse and, so far, its quality has been good. When we were shopping online with Hayneedle, it was easy to navigate through their website and find what we were looking for.

Nice concept for a mobile sewing desk. I just finished assembling this Savannah Folding Mobile sewing desk-walnut. The drawers don't fit as they contact the spacer, will require the slides to be lowered. The holes in the top and side support pieces all have holes too big for the dowels/line up pins provided. When the top is lifted to fold up, the pins stay in the lower section and the unit will not fold up. Trying to remove the pin closest to the hinges will over stress the short hinge screws in the manmade wood core of the top. I see a lot of glue and toothpick repairs to screw holes if this see much use. The join between the two top sections is uneven due to the misalignment of the alignment holes (probably why the holes are oversized). Only walnut in this is on the box where it is labeled. I don't think it will make good firewood. Save your money.

I placed an order for 2 sets of sheets on 6/5/18 for a total of $16.97. Got an email 6/6 that they were back ordered and was given a 10% discount, no big deal. Got an email 6/7 that they shipped and $17.29 was taken from my account. I received no explanation as to why my order amount increased by .32. I emailed them on 6/7. On 6/8 I decided to call them to get it figured out. I was told by the person on the phone that it didn’t make any sense and she sent a ticket to the billing department. Received my package 6/9. Fast shipping was my only positive about this experience.

We ordered an antique white tv console and received a gray one. Customer service sent us an emailed return label and we carried the boxed piece of furniture to our car and then drove to a local FedEx store to be returned. There is no FedEx pick up for returns. If an item is out of stock, don't send a completely different color. Will never shop with Hayneedle again. Wait time on their customer service line was very long. Just an overall horrible shopping experience.

Hayneedle had the product I wanted, and it seemed like a reasonable price. I bought some bar stools and ordering them online was easy. I felt comfortable on their website. The bar stools were easy to put together and I sat on them, and they seemed comfortable. So, I'm gonna be happy with them.

We just got a new house and there was a little space next to the refrigerator. We were gonna put a desk and nowhere to put there. And I needed storage and didn’t wanna spend money to have someone build shelves. So, the folding baker’s rack I bought from Hayneedle is perfect. Ordering it online was easy, and its quality is excellent. Also, the cost was very reasonable. I bought two other smaller shelves for $50 apiece, but they’re very wobbly, and the one I got from Hayneedle is very sturdy and it was all-assembled. It was great and I wish I bought more of that.

My wife had wanted a hall tree, so I bought one from Hayneedle. It was easy ordering it from them, and its quality is good. The cost was fair and the shipping was great.

I liked the look of the doghouse I bought from Hayneedle. It was a little more stylish than most dog houses you can buy and it was a good price in comparison to other websites The dog chews it up because it’s cedar. But we kind of knew that going into it. It entertains him and it looks good. So I feel good about it. Plus the online ordering process was easy, straightforward and my order came on time. And I was able to track it and everything went smoothly. The only thing that hadn't been great was that there were a lot of post contacts, a lot of emails and phone calls and things like that about reviews.

I'm a First time customer purchasing a shower curtain. I was emailed that my order now had been back ordered. I did receive a 10% credit for a future order. This was fine and I finally received my order but WRONG size. So I spoke to customer service and they send me out another curtain. I had to wait ANOTHER week. Finally got it. WRONG size (Again). I could understand one mistake but TWO. I would not recommend anyone to Hayneedle. It was disappointing.

I bought something for my husband’s diabetic medicine through Hayneedle. And the quality was good. We ordered all the time and the cost was reasonable I was satisfied.

I was looking for a water fountain and I knew my husband would like the one from Hayneedle. Ordering online from Hayneedle was a good experience. It was easy to navigate through their website, and I was able to put in the search words I was looking for and find the product. We've just had it for two weeks, but right now, it's doing well.

My first online experience trying to buy a large piece of furniture and it was a failure. I picked out a sofa that I really loved and purchased it online. I had a bump in the road trying to upgrade the delivery service to white glove but was really excited when the delivery day was scheduled. I had a friend help me get rid of my old sofa and waited. Well, the delivery guy brought a heavily damaged sofa to my apartment. It had a huge piece of tape on the back where it was hiding damage. In addition, there was another big scratch on the sofa. I really couldn't believe that this guy brought the sofa to my place like this and try to act like nothing was wrong.

I recently moved to a new place and realized just how many bar glasses that I own. I bought the "Convenience Concepts Newport Bar Console". LET ME TELL YOU. First of all, the directions were very confusing and various parts were mislabeled. However, this was the least of my problems because due to troubleshooting I figured it out. Here comes my issue: first, two of the parts didn't fit (a bar across a shelf to keep things from falling out-- way too small).

Was having some landscaping done at my house. Landscaper suggested we put three pots in front with flowers. He gave us advice on size and looked and found some at Hayneedle. We placed order on May 23rd and the confirm said they would arrive by June 5th. The landscape company wrapped up today hoping to plant the pots before they left but no pots. Order status says still in fulfillment. No one answered the phone. No response to email so I am going to have to go buy pots elsewhere and then pay a service charge for landscaper to come back and finish. Their service is horrible and I will never order another item from them. If you are reading this do yourself a favor and shop somewhere else.

I purchased the chair that I was looking for for outdoors at Hayneedle, and my online shopping experience was very good. Their website was very easy to navigate. The chair's quality was what I expected, and it's worth what I paid for.

Purchasing from Hayneedle was painless and straightforward. The mission slat rocking chair I bought from them is a little less than what I expected. But they were cheap, so it's about what I'd expect. And its quality is fair, too.

The patio umbrella and base we got from Hayneedle were what we were looking for for our home. Our experience buying from Hayneedle was very good. The only thing was I thought it was navy, and when we got it, it's more like a light blue. So the color was a little off, but we decided to keep it. And other than that, the quality was very good.

5 days ago I spent a good amount of time on the phone placing an order that I was assured in stock. Today I received a cancelation notice product was no longer available because of a data update problem, so I called and the young man apologized and tried to find me a replacement of course at a much higher cost. I asked to speak to a supervisor because we had given away some furniture pieces to make room for the gas fire pit and also had brought an accessory for this item. Well apparently I was not the only problem because no supervisor had time for me. Very poor, but this ended up causing me to purchase through another vendor who had no trouble securing one but at a higher cost of course. I asked if Hayneedle would provide me with the difference and they said all they could do is give me something toward my next purchase... Seriously?

I'm a researcher, so I usually know what quality I want and the product I bought from Hayneedle was exactly as described. And for that product, I liked the price plus shipping. Ordering was an awfully quick and clean transaction. I got in and got out.

Ordered a charcoal glider with Ottomans from the website. It came when it said it would. That is my only positive part of my experience. The glider that was sent is not only a different item number completely (not the same style glider) but also beige and not charcoal. The customer service representative said that the item number in their system equates to what we ordered and that color is considered charcoal. When I explained that it is a different chair entirely she asked if I would like to return it. I was told there would be a fee of $22. I am not paying to return an item I did not order in the first place. Very displeased with my experience.

I purchased a hammock from Hayneedle. It was my husband’s birthday and I gave him two options. And that was what he chose. But the product wasn’t quite what I had expected and the picture was different than I would have meant to have purchased. I had meant to purchase something that had airflow and not a single sheet-like body of it. Other than that, the delivery was fine and the online ordering was very simple. You can order right over the phone too.

I bought an easel for my daughter from Hayneedle and the process was seamless. But there was a defect in the product. I explained that I didn't wanna have to put the whole item, take it apart to repackage it and then send it back. I explained to them that it took me hours to put it together and it was one of the last pieces. What I was hoping is that they could ship me a new product and then provide me with a return label so that then I could just take the piece that was damaged from the new item and then swap it with the one that was old and then package that back, so that we could return it that way. It would have been a lot easier for me as the customer.

I'm getting ready to retire so I ordered zero gravity chairs from Hayneedle for me and my wife when we sit back on the patio. Their online site was good. I also got the chairs the time I was supposed to and they are nice. I've had them for about a month now and I am satisfied with them. The only thing was Sam's has the same kind of chair with the similar price of $79 a piece, but their chairs have a table on the side. I should've looked around a little more. Also, the chairs are on sale for $49 now but it was too late as I had already ordered. Nevertheless, my experience purchasing from Hayneedle was great. I would shop with them again if I had to.

We were looking at Hayneedle and found an outside bird bath that we wanted. The price was good and the online ordering process and shipping was simple and very quick. Their products have been excellent and the quality seems to be good since the bird bath has lasted a year. All in all, we had good service from Hayneedle.

I ordered a white crop trellis from Hayneedle. I went in the internet and I saw it was the size and color that I needed. Hayneedle responded right away. The shipment was done very quickly and it was in good condition when it arrived. Everything was as promised. The product is high quality. It was something that had to be assembled and it was assembled without a problem. All the parts were there.

My daughter and I looked online and found a very attractive wooden bench from Hayneedle. The online ordering process was okay, and the bench came on time and in good condition. However, the instructions that came with the product were not good and should be improved. There were four long boards that were not identified in the list of parts. Two of them were shorter and then two of them were wider. The illustrations showed them at an angle so you really could not tell which are which.

I purchased a brand new deck box from Hayneedle. I found the product online. Usually, I do a lot of reading of reviews before I purchase anything and the reviews spoke for the product. Also, the item was on sale and the price was just right and looked good in comparison to the other ones that I found. My online ordering experience with Hayneedle was good, quick and easy, and everything went well. The product that I received was good and it was a fair value, and I’m happy with it. Overall, my experience with Hayneedle was convenient and it was all I could ask for.

I made an order of 9 umbrellas at a cost of a little over $1550. First they wouldn't ship to address even though it didn't fit into any of their no ship restrictions, then they double charged me. THEY have my account charged with over $3100. When they "tried" to credit me the duplicate charge unsuccessfully, they also cancelled my order so at that time they owed me back the original charge. My account still has $3100+ coming out and I am not receiving umbrellas for the Memorial Day crowd I'm expecting.

I bought a couple of outdoor lounge chairs and a couple of Adirondack chairs from Hayneedle. I just built a new deck and I needed these products. My online purchasing experience with them was fine and it worked very quickly. I received the products that I purchased very quickly and these were in good condition. I’m happy with the quality of the merchandise that I got. Everything went fine with Hayneedle and I’m very happy with the whole experience.

I recently placed an order in this site which is probably a huge mistake. The day after I placed my original order, they send me an email claimed that it was canceled due to some authorization problem. I thought there was something wrong with my credit card which is abnormal. Because I have not received any email or message from my bank. I contacted my bank immediately turns out nothing is wrong, and they have not heard anything from Hayneedle either. In my card the transaction was still pending at that moment. So I contacted Hayneedle after that, they told me because I'm a new customer, they have to verify my info. Therefore I provide all the info as they request. The customer service agent told me they will clear this up within 24 hours and will send me a new order number.

I've never had an order go right from Hayneedle. The item always ends up being back ordered and I find out days later that it'll be weeks longer than originally stated, the item is damaged or incomplete when I receive it, or some such nonsense. The customer service is non existent when I try to resolve any such claims. I'd buy literally anywhere else before Hayneedle, and if Hayneedle were the only option, I'd do without.

I purchased a trellis that I can put roses on through Hayneedle because of the price and the product is wonderful. I went online looking for trellis and we wanted something as the dimensions that this one came with. I wanted something tall because I've only got a 6-foot fence. I cannot build a fence any higher than 6 feet. I have houses that look into my backyard and I wanted to strategically put the trellis to where I was blocking their view, looking into my backyard because I have a swimming pool there and I wanted privacy. I was very satisfied with my purchase. I just wish they would make some others as tall as this one and wider because I have other bushes that are strategically placed. When they grow up I want it to do as I’m doing with the rose bushes.

We have a patio set that the chair pads were discolored from the sun and we decided to replace them. And this particular product from Hayneedle had a pattern that we liked and we just decided to purchase it. The process was easy and fast -- a standard online ordering. We've had people sitting out there -- my sister-in-law, my wife and I and we like the chair pads. They have a really great color. It stands out in the yard and neighbors have complimented it.

My first purchase from Hayneedle is a bed type porch swing. I had been looking for one and the comparable sizes that I was finding were $800 and $900. The price was a big selling point for me and I stumbled upon it through searching on the Walmart site. The online ordering experience was good and easy, and the item shipped faster than I thought. It said a week for shipping but it came within just a few business days and I was really impressed.

I had a good experience with Hayneedle. When there was a problem, I just called and they took care of it. I recommend this company.

I like something that a friend has in her home and she told me she got it from Hayneedle. So I went online with Hayneedle and found something else similar and ordered it. I was really concerned whether the product could be any good but what my friend has looked good so that gave me a step up and I’m really pleased. It’s a storage bench for out on the patio and it’s easy to put together. All the parts were there, well-constructed, easy to wash down, holds the weight it says it’s gonna hold and it looks like it’s going to last.

I looked on the internet and I liked how the chaise lounge looked in Hayneedle so I bought one recently. Ordering it was quick, I did not have a problem and the experience was all good.

Purchased a grouping of 5 bookshelves for one price (important to note I did not purchase 5 separate but identical cases). Nearly $5,000 is removed from my account. Almost simultaneously, I receive an email saying that 3 bookcases have shipped, and a REFUND for $1700 for the other 2 bookcases. I wanted the 5 bookcase grouping. No one called or emailed to ask if I wanted the remaining 3. I did not. Called Hayneedle and they told me the items already shipped and I had to refuse the delivery from my local delivery company in order to get my $3000 back. Several phone calls to them later, I refused the delivery. Was told I would not see a refund until the items reached Hayneedle, which could take weeks. I once again call Hayneedle who informed me they can't check with the local company at that hour and I would need to call back *and re-explain* the whole ordeal.

I have ordered several large furniture items over the past 4 years from Hayneedle without issue. A little over a month ago I ordered a patio set and it still hasn't arrived. This is not Hayneedle's fault but rather EFW, the freight company contracted for delivery but they are still taking full responsibility. Hayneedle is doing everything they can and even reshipped my patio set, however this shipment isn't getting to me either. They are in contact with me every day and calling EFW for updates. They also refunded my money for all of the trouble.

I ordered a propane firepit on 05/15/18 and according to the website, they would not charge my acct UNTIL the item shipped. They DID in fact debit my acct immediately... The next morning I checked my bank acct and they CHARGED ME AGAIN. So I called and spoke with Kris and she noted my acct, I called later since I had not gotten a call or email (I emailed them as well as speaking with Kris) to find out that someone had filled out the form to have the second charge dropped. I also had already filed a dispute with my bank since both charges were still pending. So they offered NOTHING for the situation.

The online ordering experience with Hayneedle was great. Also, the quality of the products I received seemed good and matched the color that it showed in the box. I've had good luck with Hayneedle and I've had their products for four years. The latest one I got from them was rugs. I’ll continue to use Hayneedle. And I have referred a couple people to look at them for items.

I wanted to return the curtains because of their bad quality. My order was for almost $300 and return for $20. I wrote them several times; I was told that they will contact me soon. Nobody ever contact me or send return label. So I have to keep it. Well it was my first experience with them and sure last one.

Our son is getting married on our deck. I purchased a garden arbor, like an arch, from Hayneedle three weeks ago. I ordered online and it was fine and the product arrived very promptly. But Hayneedle is sending a lot of advertising emails now that I’ve ordered something from them. That gets kind of annoying.

My first time shopping at Hayneedle and they cancelled my order for unknown reasons. PayPal and my credit company have approved the transaction and I have the email confirmations, but apparently that wasn't enough for Hayneedle. I have a credit rating in excess of 800, and the credit limit on the card far exceeds that of the purchased items. They told me they had to submit "forms" through customer service to rectify the situation. Needless to say, I will not do business with these clowns again. WAY TO GO WITH FIRST IMPRESSIONS, HAYNEEDLE!

We ordered patio furniture and an outdoor dining set from Hayneedle. We got an email saying our furniture had been picked up with a tracking number. After 8 days furniture was still at site of origin so called shipping company, EFW. They said they would look into it and call us back. After not hearing from EFW in several days, called Hayneedle. They called EFW and was told they were trying to locate furniture and give them 72 hours. Hayneedle gave us a 10% discount and said they would get back to us. 4 days later still no word from EFW or Hayneedle so again called Hayneedle who once again called EFW. They said we told we would hear from EFW by Monday. Yes, again Monday came and went with no call nor email so I called EFW. The manager there said they were still unable to locate our furniture even with checking video recordings and it had been so long that he doubted it ever would be.

We ordered planter boxes online from Hayneedle. However, it's not as sturdy as it appeared to be on the website. It came pre-drilled and while this is not unique to Hayneedle, anything that's pre-drilled is sometimes not drilled straight. So, not all the screws went in properly. Also they weren't as heavy as I assumed they would be. Nevertheless, the shipping of the product was great and it arrived on time. All their notifications were great as well. Still, I wish the boxes were a bit sturdier.

We purchased a dog house from Hayneedle and it was pretty easy. Their website was user-friendly and straightforward. The cost was fantastic. The dog house was delivered two weeks ago and it's great. It's much better than they described so I’m very happy. Hayneedle is a great site to order from.

Made a big ticket purchase (532.00 Dollars) for outdoor furniture. It was shipped by Estes Trucking to Orlando. I had scheduled confirmed delivery time and date. Had to take off a half day from work. Transport company called and said they had to reschedule by never gave me a day. They called the next day to reschedule and for the following day and again I take a half day off work. Transport company then calls again to confirm and within hours called again to cancel. Pressed as to why and was told they could not find my furniture. It was delivered to their warehouse. Now it was lost. Mind you I had already taken of two days from work.

It’s a huge red flag when a company has the ability for consumers to leave reviews removed. I’ve attempted twice to contact the company regarding a damaged gazebo I received and they just ignore me. Their customer service is horrible. This was my first - and will definitely be my last - purchase from Hayneedle. Take your money elsewhere.

I ordered a product and I guess it was out of stock. Hayneedle did not let me know so I waited over 2 weeks for the product and then called them. The product was out of stock and had been replaced with an updated version. They would not ship me the updated version (which looks almost identical with no additional features) but instead offered me a 15% discount if I wanted to buy something different. Not cool.

Caller: Stacy

I ordered wind chimes on Walmart.com less than 24 hours ago. I called to cancel the order because I received some as a gift. After calling Walmart I was told I had to call Hayneedle. After explaining to customer service at Hayneedle that I wanted to cancel my order it became ridiculous. It had not even been shipped yet but I was given the runaround, I was spoken to in a very condescending manner. I was told to just ship it back when I received it... yet the whole point of my call was to cancel the order. The customer service representative was far from patient and extremely rude and could not explain to me why I couldn’t cancel the shipment even though it had not even been shipped out yet. Just told me to ship it back when I got it. Will not do business with again because as a professional businesswoman I refuse to be treated and spoken to the way I was.

I received a flyer from Hayneedle, which I was not familiar with, and visited the website. The coupon offered a 10% discount and free shipping. I found two items I wanted, but discovered the promo code was not on the flyer, which the associate confirmed. So I had to call, was on hold for ten minutes, then another five while the associate tried to find a code. When applied, the expensive item was excluded. Very aggravating. Wasted my time and discovered this company is not for me.

We purchased an "In Stock" sofa and loveseat set from Hayneedle on 4-20-18 for an extremely low price. Estimated delivery the first 2 weeks of May. On 4-27-18 we were notified that the items were now "OUT OF STOCK" and our order had been cancelled. I called Hayneedle and was informed by their customer service representative that it was a supplier issue and admitted that Hayneedle was a furniture "Broker" and did not keep anything in stock themselves. The sofa and loveseat still show being available individually from Hayneedle at a much higher price, but not as the lower priced set. The representative claimed they have "no control over their suppliers" and by the time Hayneedle processed our order their supplier must have sold out of the items.

I purchased a whole bunch of furniture, and almost every piece arrived beautifully and on time and was very easy to assemble. Great great quality, too. Unfortunately, the wrong dining table was sent, and they shipped the correct one immediately-- awesome service. FedEx refused to pick up the old table when it had an open box, and when I called, Krystal was absolutely amazing in helping find another freight carrier to pick up the incorrectly shipped table, and she even helped issue an early refund to help me meet my personal financial deadlines. Krystal and everybody at Hayneedle was so helpful that I hope to continue ordering from them to furnish all my rental listings, and I'll be recommending them to everybody I can.

I ordered (2) items - 1 was a media chest & a mirror. The total was $795.00. I was charged $795.00 - then there was ANOTHER charge for $664.00 (the cost for the media chest). Not sure why I was CHARGED twice. Called Hayneedle they said it was my bank, called my bank they said it was Hayneedle. I've shopped on MANY other sites and have NEVER had an issue where they deducted this 2x's. If I could give this site a 0 I would.

I rarely write a bad review but in Hayneedle's case I'll make an exception. On 4/16/18 I received two e-mails from Hayneedle stating my order had been received and the item had been shipped. I was given a tracking number and was charged at that time for the 36" glass table top. On 4/23/18 the order had not been received nor was I able to track the item through FedEx with the tracking number. I called Hayneedle and indeed there was no item sent or the ability to track it. The representative stated it had been straightened out and I should "now see some movement."

I ordered a computer desk for my daughter on Wal-Mart.com's website. After 2 weeks and no desk I contacted Wal-Mart to find out what the issue was. They informed me that the desk was actually from Hayneedle and I needed to contact them. I called Hayneedle to find out what the problem was. They informed me the desk was back ordered. I explained to them that the desk was for my daughter's 10th birthday the following weekend and that's why we ordered it ahead of time. Well the supervisor was rude and when I asked why no one emailed, called or texted to let me know it was back ordered he didn't know. But I was going to get a discount and it would be here May the 9th.

Ordered adjustable bed from Hayneedle by phone and everything was great until it was not shipped out until a few days after promised it would be shipped only because I kept calling and complaining. Now shipping company has it and tells me a different story every day when it will be arriving at the company to be logged in as received. Well today I called and being told that I might not get a call till next week after promised delivery date. Not acceptable! This was a gift and now it’s not going to arrive in time and I’m not happy at all with Hayneedle Business and will never shop again with them! I could have bought the same bed cheaper with a different company and received it already! Shame on me for trusting Hayneedle! NEVER AGAIN!

I bought a patio umbrella from Hayneedle a couple of months ago. It seemed like it was a good price for the quality. I also like the LED lights and definitely the sun protectant of the fabric. Ordering online was very easy as well. It was no problem ordering the item and having it shipped, and I like the idea that it was free shipping.

We've had a black ottoman from Hayneedle for about a month now. We liked both the price and quality of the product. Furthermore, it was easy to find the item on their site and order from them. Since getting the ottoman, we've really liked it in our home.

I saw a Finley Home Turner console table on Hayneedle. I liked the color and the size of the table, as well as the price. It was perfect for what I needed so I decided to get it. Their online order process was very simple. Since getting the product, I've been pleasantly surprised by the quality. It's very sturdy without a lot of assembly. I read different comments about the hardware coming in wrong and because of that, I was prepared to get different washers, nuts, and bolts to fit the bolts coming to the legs. Still, they ended up coming perfect and I was very happy.

I just began using your company and was initially pleased. I ordered several outdoor furniture items. All was well until the delivery of the daybed and planters. I used EFW's (your shipping vendor) electronic scheduler to set up delivery for today 4/23. I took the day off and was waiting until 30 minutes before the delivery window was closed. I called EFW and learned delivery will not be made because an internal email was not returned between two locations. No call to me as a waiting customer. I am very upset that I have wasted a vacation day and sat at home for this. I can understand mistakes happen but to not call me to explain is not acceptable.

I have some really old umbrellas that were falling apart. I bought a patio umbrella from Hayneedle and I have had it a couple months now. The quality is great and the cost is not too expensive. Hayneedle was fantastic. Ordering online was fast and easy, and their website looked good. I will order again.

I have ordered a couple of things from Hayneedle and the service has been good. I purchase online, get a confirmation of the price, and get a confirmation of the shipping. Website navigation is very good. If I want to find something else, I can switch over there. If a want a description of the product, it is good too. I've been satisfied. I would recommend Hayneedle.

I ordered a dresser and two night stands from Hayneedle on March 30, 2018. It shipped on April 2nd and I have yet to see it. April 21 now I live in a somewhat rural area and have had a very hard time getting the shipping company to deliver. They are waiting for more items to be delivered to my area. I am only an hour from an major city. Could it be 6 months until they get more items on the truck. My issue is a lack of communication from the shipping company. Tell me that they will call to schedule and never call. Yesterday got an email from Hayneedle that the shipping company would call to schedule yet again and never heard from them. I will not ever purchase furniture online with Hayneedle. Reading other reviews by the time I get it, it will probably be damaged. I am cancelling my order.

I purchased two Adirondack chairs from Hayneedle online. Navigation on their website was good. But some of the filters didn't make sense and weren't always great for how I'd wanna filter. They only have preset filters instead of my being able to set a certain range on things. But everything was great with the shipping and the I items I received were great. Hayneedle is a great place to go for any kind of home furniture or decorating and they also have great prices.

Hayneedle has gone above and beyond my expectations! I received a wrong color of trampoline. No big deal. They contacted me and set forth to try to "resolve" it in a way in which I was satisfied. I hadn't even felt there was something to resolve! I am made speechless by their dedication to customer service!! I am now a very loyal Hayneedle customer and will rave to all my friends and family about their services!! What a great company to deal with!! I would definitely recommend them, a million times over!!

We needed a new coffeemaker and bought it through Hayneedle because it was easy. I had an awesome experience. The quality of the coffeemaker also turned out great.

Ordered a chicken coop in March. You cancelled the order because product wasn’t in stock. Almost a month later still waiting for my $400.00 refund. Spoke to three people over past two weeks to get refund and still getting runaround. Hayneedle reforest told me my refund would be processed and I would receive refund. Second call to Hayneedle agent was no help and when transferred to Walmart.com agent again got the runaround and was told to contact my bank. Nearly a month to get a refund?

I have bought so many of the Classic Playtime Hopscotch stackable toy storage from Hayneedle over the years. Ordering online was easy and the product arrived on time. And the quality is what I expected. My experience was totally fine and normal and I don’t have any reason not to recommend them.