Hayneedle Reviews

I bought a cabinet from Hayneedle that I'm gonna be using in my kitchen, and I had some issues with the way they took the money out of my checking account. I bought two products that both cost $30 and they went into the checking account. They shipped them separately so a couple weeks later, one shipped and they took that out. Then the next week after that, they took the rest of it. That screws everything up in your checking account ‘cause you’re thinking that the whole amount is coming out and then all of a sudden, it’s not on your checking account anymore. When I spoke to customer service about this, they said that’s how they do it. Other than that, the online ordering process was fine.

We received a pre-lit Christmas tree and some of the lights did not work, I reached out to their customer service and heard back immediately. They gave us options on how to proceed and made sure we were satisfied. I was very impressed with this company.

I bought bar stools for my kitchen about a month ago from Hayneedle. It was the only place where I saw something that caught my eye online. Ordering online was very easy. Once my purchase arrived, I called them because I had a couple of pieces that were damaged. I did not like what I heard from them since they said that I had to send the stools back to get them replaced. I actually ended up just keeping them because I didn't wanna go through the hassle having to send something that is already damaged back. Other than that, the quality of the stool is nice and they're holding up well so far. What I saw online is what I got. They look beautiful just the way they were online and the website was very helpful. Everything is good.

I order two end tables. I gave them my credit card number, then I received a e-mail stating that my order was cancelled. So I used other credit card. And I got other e-mail order canceled. I called them and they told me that they canceled my order because they don't deliver to mobile parks or R.V. parks. They should tell us on their website about their delivery to parks. Then why did they accept my credit card twice. Will not shop there again...

A table was delivered to our home with one side of the box NOT sealed, the back had a huge open hole where I could see the actual table, the box had old postage stamps on it, the hardware was not in the box but actually set on top of the box (not attached in any way), and when we pulled the table out of the box there was a large crack in the wood. We cannot reuse the box to return because it was ripped so badly when it was delivered. First time ordering from Hayneedle and not likely to order again. I took pictures of the box as I walked up to my house because it was so shocking how badly the table was packaged.

I purchased curtains from Hayneedle and it has fine quality.

On November 19, 2018, I purchased a Signature Sleep 12 inch memory foam mattress. The estimated delivery date was 11/29/18. My debit card was charged on 11/28/18. I tracked my package via the FedEx app and the status of the package was pending. I contacted FedEx and was told the product was still with the supplier; although, the supplier created a label. I contacted Hayneedle who said FedEx must have lost or did not scan the package. Hayneedle proceeded to offer a refund because the product was now out of stock. What would have happened if I weren’t tracking my package? I am deleting their application from my phone after my refund is processed. Guess it wasn’t meant to be. They will never get my business again.

Hayneedle was the first one that came up during my search so I bought my portable outside shed with them. The online ordering experience was excellent.

My daughter, Emma, ordered two rabbit hutches for her pets from Hayneedle. The construction of the hutches appeared to be pretty good for the price and she liked their design. I typically research a thing before I buy it if it’s a big purchase and I’m not that familiar with it. But I didn’t do that with this purchase because Emma was spearheading the research for her rabbits.

I had bought an item on Hayneedle (easy order process) and noticed two days later - before I received the item - that the price had dropped. I'm not sure their official policy, but they were very happy/quick to credit me the difference. I was so impressed because I emailed then called (realized a few minutes after emailing they had a phone number) -- not only did I get a person, who was empowered and easy to understand, right away... But apparently my email had already been attended to (just a few minutes after sending it). The person who helped me over email had made a mistake, but the phone agent caught the error and had it all fixed quickly. Was just very impressed how quick and helpful/friendly they were - all on a Sunday evening during a holiday weekend.

I started researching a lot of trees, and I knew what kind of tree I wanted as it had to be a certain diameter to where I was gonna put it. After looking at all the other trees from all the other websites, Hayneedle's was the best one. We ordered a Christmas tree and a bag for it, but they sent us two of one bag and we didn't pay for that. Then when we tried to correct it, the hole got deeper. When we wrote to them on the internet, we explained the problem and they thanked us for being honest. They were upfront and it was nice.

I bought from Hayneedle once but I haven’t done it for a year and Carlie, my daughter, purchased from them not very long ago. It was her first time and I was the one who pointed out to her the Monarch Specialties three-piece rectangle coffee table. It was a pain to put together. There was literally no direction and they were in many pieces. Still, it was very nice and for the price, it was awesome. Carlie has a twin sister and she’s thinking about getting some for her apartment. We like them and the quality was very good. Ordering them was very nice and the website had good prices and products. Also, everything arrived when it was supposed to. I had a very nice experience with Hayneedle and I would tell anybody to check out their site and find something.

We’ve purchased some products through Hayneedle since I found that things there are light. We've had these products in our home for four years and I really like the quality of the items that we’ve gotten so far. Among these, there’s an industrial-style lamp that I purchased from them three times. I recently purchased two consoles and the online ordering was fairly simple. Our experience with Hayneedle has all been very positive and I would encourage friends to order from there.

This jewelry armoire that I got from Hayneedle has good quality. There were no issues when ordering online and it was delivered. Also, it was easy to put together. I was happy with the piece that I got and I would tell my friends to look Hayneedle up.

Most of my purchases start out by me looking for something in particular. That ends up being Hayneedle. Recently I looked at many different heaters and the style that I wanted, the outdoor propane heater, was with Hayneedle. When I ordered it online, I just plugged in my information, have a credit card and I'm done. The delivery time was great. However, I was a little worried about the package itself because it was beat-up. I took quick pictures of it just to make sure if I opened it up and everything was damaged, I would not think that's Hayneedle's problem, that was gonna be whoever they had delivering it. But the item ended up fine and it was what I expected.

We have been ordering from Hayneedle for a few years now and most recently, we purchased a living room set that includes a couch, loveseat and chair. The online ordering experience was alright and I didn’t have any problems with the website and the functionality of it. The quality of the items are above average and it's reasonably priced.

I moved to the house and the location wasn’t too convenient, but within a few days, I still received my Greenhouse-In-A-Box from Hayneedle and I appreciate it. The model is good and the flowers look cleaner now. I looked at the instruction and installed it. It was complicated the first time but that’s okay. I learned something and it was a good experience.

I ordered an item twice. The first time I wanted to make sure my order went through so I called. Was told they were going to wait a few minutes and call back since I had just placed the order. Never got a callback. Later I came to find out it was canceled and I wasn’t notified. I ordered it again... Again I was not notified it was cancelled a second time. I called and they said my order wasn’t processed. I paid $30 extra for S&H for 2-day shipping and was told I couldn’t get my order in two days. Makes no sense. Never ever ordering anything from here again. The only reason I rated one star was because the option didn’t allow me to leave it blank. ZERO STARS. ZEROOO.

I had the worst experience ever with Hayneedle. My order was supposed to be delivered a week and a half ago as I wanted to have it for Thanksgiving. But half of my order was lost or misplaced and nobody ever called me to tell me that. I asked them about it and they sent out another shipment. The earliest delivery of the order that was placed second was the Monday after Thanksgiving, so I placed the first available delivery for that one. But two hours later, the shipping company called and told me that the misplaced items were found at the dock, so they could deliver on the coming Tuesday, which I was very happy about. I told them that whenever was the first available delivery, l would take it and I would make sure that I would be home.

We purchased interior home products from Hayneedle and we have had them for a year now. The price is a little cheaper over another online site, and the quality of their products is good and I like it. Ordering online was easy.

I ordered a Mid-Century white lamp similar to a Chinese lantern from Hayneedle. The experience was good. I ordered it online and I got it a couple days later. It didn’t show but I can tell there’s a little dent on the upper part. Nonetheless, the quality is good.

Placed order. Card was charged and an email was sent saying there was a problem with verification of my card. The card was charged twice. The order is still cancelled. I am currently waiting for the two charges to be refunded to my account. Customer service was very unhelpful in the process. Will never order from this company again

I needed end tables. I had gone to several stores, but I couldn't make a decision. I was irritated and tired within a couple of days of looking, so I just decided to go home and look on the internet because it was easier. I don't usually like to order furniture over the internet and my fear is that the item's quality wouldn't be good. I've ordered something online before and that was what happened. But ordering online was the only option I had at the time.

My granddaughter needed a kitchen pantry so I got her one and that was the first thing I’ve ever ordered from Hayneedle. I had, in my mind, what I wanted. I checked out Lowes and everybody else. I found Hayneedle. on Facebook where I find everything. I went to Hayneedle's website and it had the size, the color and the price I wanted. Their online ordering process was easy and the quality of the item was fine. It was easy to put together. We put it together in less than an hour and had it over at my granddaughter’s. You can buy anything you wanted at Hayneedle. In fact, my neighbor right down the road has already ordered two things from them.

On 11/8/18 I ordered a Queen tufted headboard. I was told in the order confirmation email the item would arrive by 11/14/18. I was sent a shipping confirmation which contained a FedEx tracking number. That tracking number originally showed a delivery date of 11/16/18. It was 2 days off but no big deal. On 11/16/18 the order never arrived and the tracking number says "delivery date pending".

I would not recommend buying anything from this site. I recently purchased a drawer and sent out damaged item twice. They now refuse to replaced the damaged drawer and are asking me to ship back the entire unit. All I need is a replacement piece. STAY FAR AWAY.

I have Hayneedle products in two homes. Ordering online was pretty easy. I’m pretty much electronically challenged and I could wade through it. I've purchased their sofa table, a couple of bar stools, and throw pillows. I was happy with the items until two pillows that I ordered through Hayneedle arrived in a Walmart box. Also, four other pillows that I ordered are perfect on the front and they look exactly like the pictures, but the back has this unbleached muslin garbage and that’s not good. It’s trashy, so I’m having them re-covered. Other than those, the sofa table and the bar stools that I ordered are wonderful.

Hayneedle was cheaper than other companies and their ordering process was a snap. We just put our information online, and that was it. The first package arrived on time and the second package, which I booked two months ago, arrived last Saturday. It was an Aerobin. And, we're still having a problem putting it together because the directions are in another language and I can’t read them. My husband's an engineer, and he tried to put it together but it just did not do it. The doors didn't stay like they were supposed to. I'm never gonna order from Hayneedle again. Don’t use them.

I’ve been using Hayneedle products for eight years or so. I’ve purchased hammocks, fire pits, mostly outdoor items. I like the outdoor items that they had. In fact, their outdoor rugs are phenomenal. I generally get my items well before expected and they're of excellent quality. I love them all. The online ordering process was super easy. I absolutely love that you get cash back when you purchase from them. I bought a fire pit and I got 20 some dollars to use for my next purchase. There was some kind of club that I joined and I absolutely love that. I went back and bought some rugs and it didn’t cost me very much money.

Ordered metal arbor in May 2018 to hold morning glories. Arbor collapsed in October 2018, due to defective metal in the structure's anchors. Hayneedle refuses to refund, citing its 30-day warranty. A metal arbor should last years, not days. DO NOT BUY ARBORS FROM THIS COMPANY.

I couldn’t find what I was looking for so I started looking on the internet. Hayneedle has a great variety of products to choose from and they had what I wanted. I bought two small end tables and a round end table from them. They seemed very well done and they looked very nice. I’d definitely recommend Hayneedle.

We bought a firepit from Hayneedle. It was a bit more affordable than some of the comparable items, and the ordering process was easy, great, and on par with all the other ones. The delivery was scheduled on a Saturday but the unit came on a Friday, which was cool. Hayneedle is definitely worthwhile and trustworthy. I would recommend them.

I made a purchase on Hayneedle not too long ago. It was a twin bed with a bookcase and under storage drawers. It was something my son likes. The ordering experience was good. However, what we ordered came through damaged. I called in and they replaced it, but the replacement was also damaged. So, we just ended up getting a refund and we donated the bed to one of the local community places. Other than that, everything else was good. Hayneedle has quite a bit of products to choose from.

I was looking around for a birthday present and Hayneedle's product was the largest one I found during my short research time. So, I ordered from them and my experience was excellent. I found the one I was looking for and everything was super easy. The quality of the product was as expected, too. It's a fire pit that has propane attached to it and it lights and fires up. It came as it was stated and didn't come broken, so I have no qualms or issues. The cost was also fine. But it doesn't say in the notes that it cannot be used for natural gas. However, when you get the instructions, it tells you that it may not be used on natural gas. So that was the only little quirk on that and it was a huge issue because it was designed for natural gas. Also, all of the fire pits I was looking at at the time could convert over to natural gas. Still, Hayneedle has great shipping prices, fast delivery, and a good selection of products.

Placed my very first of three orders online and received two products that were DAMAGED. FINLEY Home Turner Console Table in OAK finish was DAMAGED and rubbed on the corners in packaging or shipping. DAMAGED Boraam Industries Augusta 29 inch swivel bar stool in CHERRY finish which we purchased two. One was fine and the second one was totally cracked through on Part D, the Apron with swivel plate. Paid with PAYPAL. Was told parts would keep in touch in replacing the DAMAGED Part D-not so. Had to provide all the additional information and was told it would take at least seven (7) days to hear back from the factory and it would take another fourteen (14) days to get the replacement part if it could be replaced-it was up to the factory-not HAYNEEDLE.com who was PAID IN FULL.

I never had a bunny before and I just thought it would be cool for her to jump up and down instead of being in a small cage. It was a great experience ordering the two-story rabbit hutch with a rounded roof from Hayneedle. It looked like it was falling apart after we got it together but my bunny has been fine in it. I’m just worried about the rain when it starts coming because I don’t know how it’s gonna affect her whole house but we're gonna put a tarp over it. I was completely over the top that I paid as much as I did and the product that we've received but it's awesome. We really love it and she does too.

Ordered a firewood rack from Hayneedle. An email was sent by Hayneedle stating the "the item have been canceled because we couldn't authorize your credit card". The item was reordered with correction, and again the same email was received. A call was then made to Hayneedle to find out why the same email response is received and the credit account was charged for the two items after their email said it wasn't authorized!

Your orders get cancelled after being charged, you call customer service only to be told that their system automatically cancels orders and that it will be sent to an actual representative to review, but it will take 3-4 business days to process which is also the time you wait for your bank to release funds back into your account. They did this to two of my orders already and they did nothing for the inconvenience of their piece of ** service and processing of purchases. So ridiculous. They wouldn’t even help with expediting orders after their lame errors. So pissed.

Charged 3 times for 3 canceled orders: My sister first tried placing an order for a sofa set as a housewarming gift to us. Then received an email saying the order has been canceled, she tried again but once again got an email saying the order was canceled due to the card declining because the billing and shipping addresses did not match. So she sent me the money so I could order the set with my card. I ordered the set with my card which has matching billing and shipping addresses and still received an email that my order was canceled. I checked my account and Hayneedle took the money. So I had my sister check her account and they in fact took the money from her account twice! So every order we placed was withdrawn from our accounts but canceled on their end. I have tried reaching out. This company is fraud.

I got a garden bench from Hayneedle and it was a good fit for my patio. I've also had a few things from them for the last year and the quality of the items have been very good. The user-friendliness of the site is perfect and the ordering experience is fine. I also looked at different websites and saw that Hayneedle's price was fair. Their products seemed nice and they're packaged really well. I've never had anything come damaged and I don't have to worry about things coming broken.

I bought a gold New Orleans-style bookcase from Hayneedle at the beginning of October. Ordering was very convenient. I like that they give you what day that it’ll ship to you. Before purchasing, they let you know as well that the product is on hand, and that it is able to be shipped within X amount of business days. The product is top quality and I can use that throughout my life. This is my first apartment on my own, and I could probably potentially put it in my home.

My wife found the egg chair from Hayneedle and I picked it out ‘cause there were good reviews on it. The online ordering process was simple and quick. The quality of the egg chair is very good too and I enjoy the comfort of it.

I purchased a $600 + area rug and was credited with 52.06 in reward dollars. I was going to make another purchase today. But much to my surprise, the reward dollars were gone, so I did not proceed with the purchase. I was supposed to be notified before the rewards expired but I am not aware of ever receiving an email to bring this to my attention.

Order placed on 10/13 and was advised it would arrive by 10/19. After trying to determine what the issue was, customer service advised on 10/21 that they would get back with me in 72 hours. I have yet to hear back from Customer Service. Product finally arrived on 10/25. Poor customer service, no communication. NEVER AGAIN!

Hayneedle has products with good quality and their shipping is quick. It only takes a few days to get what I order. Ordering from them has been an excellent experience and navigating on their website has been easy. I’ve been very satisfied with the quality of their products and I find them cheaper than a lot of places.

Last year was the first time I used Hayneedle. I bought a $600.00 fireplace and was given rewards which I did not realize expire. They say they will send out an email when they’re about to expire, but I never received one. Although I was happy with the fireplace (5 stars there) I will not be shopping at Hayneedle anymore unless my rewards were reinstated.

I really love Hayneedle and my experience has been great. I also absolutely love the things I got from them. We ordered two products within the last 10 months and they are of very nice quality. I like that Hayneedle has a point system and that they have a whole grade. I can go cheap or I can go super high-end. I have a large buffet piece with seven people long that I bought for our breakfast room. But when I was searching, there were 900 different ones to go through. I was fine going through with it but the scrolling sometimes was not fast enough and I round up getting backtracked after I went in to look at the details of the piece. If there was a large group to search through, it won’t let me out faster than it was. So, they could work on that.

I got some lantern candles and some pots for plants from Hayneedle. Doing the purchase online has been smooth. I received emails regarding the shipment quickly and I didn't have to reach out to customer service for anything. They also have good quality products that are priced better than the competitors. I was talking to my mom about what I had ordered and told her that I had ordered from Hayneedle. She said that they love Hayneedle and that they shop on it quite often, so it was reassuring to hear other positive feedback. I would reiterate the same to others.

The TV stand was delayed a little bit but the online ordering experience was cool. Finding what I was looking for was easy. I also had a little trouble with one of the drawers where it was a little longer but it was cool. I'm happy with the quality of the product.

The first product that we bought from Hayneedle was a rocking chair. I also ordered two end tables. I also ordered something else that I had to assemble but I had no problem assembling them as they were well-labeled. They came in good shape and the price was right. I go to HomeGoods, which is a branch of TJ Maxx and Hayneedle's products are much nicer. In addition, the quality is excellent and the cost is just at the right price point that I'll buy it. One time though, I bought one of my end tables and it has a rustic wood kind of surface. But it was too rustic that it showed through the wood surface more than I would have liked. So we called Hayneedle and we got the number of the warehouse where it came from. The actual vendor said the table tops were out of stock, ‘cause we were asking for a smoother one. He said that whenever it came in, he would let us know. But we never heard from him.

I bought a 36-inch Red Ember fire pit from Hayneedle recently. I wanted something that I could sit out there at my brick patio and it was relatively inexpensive. Since I wanted to get a cover for it, I talked to one of their customer service reps on the phone. She gave me model numbers that would fit for my particular fire pit and she helped me out the best she can. What she didn't tell me, though, was that the fire pit comes with a cover. She should've known that. That’s the whole idea of being a customer service rep, you're supposed to know your products. Also, the cover that I got was way too big for the unit and it was $21. I ended up sending it back, but I didn't have to pay to do that. Hayneedle also credited my account, so everything worked out okay.

We just moved into a new house and I was buying a lot of things. So, it was important for me to utilize the sources that helped me maximize my financial resources. Hayneedle had what I wanted at a good price. I purchased a Sunbrella market umbrella and the shipping was fairly quick. I’ve had it for a couple of weeks and so far, it seems fine. I’m very happy with the Hayneedle products.

I purchased a mirror from Hayneedle that I was very excited about. They said by ground shipping it would get there by Oct 5. It was Oct 12 when I sent an email complaint saying it has been past due when I was supposed to receive my package and based on my order summary, the item had not shipped. I NEVER got a response from them about my issue. I wait a few days and I call. He says I should've gotten a response from the email and he cannot tell me why the object has not shipped and it can take another two days to figure it out.

We were doing a renovation in the house and switching out furniture. We saw the dining table on a few websites and it came down to the one that had the best pricing which was Hayneedle. The ordering experience was extremely simple. I put in my credit card information and I received the table a week later. Everything went smoothly. The cost and quality are in line with each other, so I was happy with both.

I spoke with two people, one was very helpful, but turns out he was not telling me the correct information. I then was charged a third time after I had asked if specifically if they would charge me after my 2nd canceled order. Now I'm out 450 bucks for one item I don't even have. I called back after I found out I was charged again and spoke with a woman. She says rude to me when I was trying to explain why I was upset being out so much money. She told me there was nothing she could do and that was that. I don't see myself ordering from here anytime in the future.

I was searching for rain barrels when Hayneedle came up. I bought one from them and the unit I got had a spout that was a little bit off. It was sideways and not clutched on to the product itself. Then, the netting over the hole won’t let a lot a water in it at one time but we had another screen that did so as not to allow mosquitoes. Still, the rain barrel is attractive as far as they go.

I ordered an Ashley dining table then arrived with one corner having been banged either in packing or during shipment/delivery. I took photos and contacted Hayneedle. They responded very quickly and didn't even ask to see my photos, taking my word for it. They gave me a refund right away, offering me to order a new one and didn't even demand I send the table back. I was very happy with how prompt they dealt with my case, and their overall customer service. I will most certainly buy from them again (hopefully with nothing getting damaged, but I have faith they will solve all issues).

We were having a wedding and didn’t want to rent a tent. We bought one from Hayneedle and it was worth it. It was delivered quickly and it was a good price.

A coffee table was purchased for me that appeared lovely online but not in person. I was told to send it back via FedEx. I never received an email letting me know the return was received. I was told from 2 different customer service people that I could be issued a mail check. They informed me that a mail check would take 30-45 days. Today I received an email saying, "Sorry we are issuing a credit to the original method of payment!" I know I made myself clear this was a gift and I did not want it returned to the original method of payment. The only other option I was told I could have was a store credit. I feel if someone puts something in writing and advises you that yes, a mail check will be issued then that’s what should happen! Needless to say I am beyond disappointed!

I had Googled for a bed frame for my son and the price of the one I saw at Hayneedle was good. It looked nice online so I ordered it right through my phone. The delivery was supposed to arrive on a Monday and then we didn’t get anything. I looked in and the shipping had been updated to Tuesday. It was a day behind than what it initially said, but it wasn’t a big deal to us. It has a good price for the quality. The product was at the cheaper end of some of the ones we were looking at, but it’s pretty solid. It seems to be well made, so we’re happy with it.

I looked online at quite a few sites, and Hayneedle had the product that looked the best to me for my needs. Ordering online didn't take very long and the process was very easy to understand. I got an email the next day saying the product wasn't in stock, and they would send it as soon as they have it. I got the product in about 2 weeks and I'm pleased with what I got. It seems sturdy, and it did exactly what I wanted it to do. The cost was also a little bit lower than other sites for a bigger storage center and the quality. Overall, my experience went very smoothly and I'd order from them again if I see something else I needed or wanted.

I purchased a computer desk from Hayneedle and the ordering process has been easy. I’ve been searching for something that fits my needs and specifics that I wanted, and the desk met the criteria.

I was looking for a particular product for my dog and Hayneedle had the one that seemed to be the best. They also had more of what I wanted. There were other companies that had other things but I liked the product that Hayneedle had, so I ordered from them. It was very easy and the product that I received was excellent. But I got rid of the dog and I didn't get to put the product together. I had to send it back and the process of doing that was very simple. I got reimbursed right away, too. It was a great service and I'd use Hayneedle again in the future because I have other animals.

I placed an order for 8 chairs with Hayneedle. I then received an email that the chairs were on backorder. They charged my card on a backorder. I called the next day and spoke with Terry to cancel the order. Terry cancelled the order and told me the funds would be returned in 2-4 days. Next day I get an email that the order I cancelled has shipped. Well I bought the same chairs somewhere else so I called and spoke with Ruth who said her Lead Cheryl would have the order turned around and I would have to wait until they are headed back to Hayneedle to get my money back.

I like the flower pots that I bought from Hayneedle. However, we’re having problems with the chest that I got from them. Looking at it, the left hinge where you screw the screw into it is not holding it. There’s a little groove there and a bracket should be there. You need to screw the screw down and up underneath it, should be a washer to help me out to secure it and we don’t have that. I like this item. It’s very nice. The other hinge works, but the whole left side doesn’t seem to work right. We’re trying to figure out what to do with that but I’m not gonna send it back because it’s too much of a hassle. I've been ordering from Hayneedle for the last three years. The quality of the products that I got from them were all good until I got to this one. Other than that, everything else has been great.

I bought a table and outdoor table and chairs from Hayneedle beginning of the year. They were really terrific. So, a month ago, I ordered eight covers for the chairs outside for the winter. But instead, I got eight umbrella covers. I talked to a gentleman from Hayneedle and he told me that he was still learning things. I was in a hurry, but it took me a day and a half to get this order in with him. I had a $49 credit but he told me that he didn't know what to do with it.

I ordered a mantel clock from Hayneedle as a gift and the ordering process went great. At one point I called in because I didn't receive an email from them and when I talked to the representative, I realized that I had mistyped my email address -- that was why I didn't receive my confirmation. They figured that out for me very quickly and it was very nice. I was also concerned about shipping but the product was packaged very nicely so I didn't have to worry about that. The people I gifted the mantel clock to liked how it looked and were pleased with it.

The hen coop I bought from Hayneedle was constructed okay but it was made of really cheap wood. I'm worried about it holding up to the weather and other elements. But I bought it, so I gotta deal with it.

I love the dining chairs and two lamps that I bought from Hayneedle. My experience had been great. I had a couple of issues with ordering, and everything was taken care of and made right. Hayneedle's customer service was very helpful.

I have a purchased a vase based on a picture advertised as a gift for family. When visiting the family, they thanked me for a lovely vase and showed it to me. It looked nothing like the picture of the item I purchased. I was mortified. It was a tiny vase. I couldn’t make a return as it was a gift. Hayneedle was unable to accommodate in any way.

BEWARE!!! CUSTOMER SERVICE SUCKS. NO COMPANY BUSINESS POLICY AND PROCEDURES CONCERN! CUSTOMER SERVICE REP NEGLECT important information that cost consumer time and money. Think twice before order from this business!!! Because they are all about getting your money, and giving you ** service. Good luck if you decide to buy here!!!

I was looking for the type of shades I wanted and Hayneedle happened to have it. But, there was a mistake on the measurements of the shade that was on the website. It was described as being over 20 feet long, so I called customer service and got a girl named April. She laughed and said that was obviously not the right dimensions, but she couldn’t find them when I was on the phone so she said she’d call me back. It took a while to reach each other back, though. We had a real phone tag going where she just kept calling back and I kept calling her until we finally connected. She found out what the dimensions were and it was all done very well. I asked her a couple of other questions too. April had a terrific follow through and gave me all the information I asked. It was an excellent experience and I was very impressed.

I ordered a $3,000 couch that turned out great! Until I washed the cushions and they completely fell apart! The tag clearly says “Wash before iron” but when I called customer service... they said there was nothing they could do. NOTHING, but help me SHOP FOR NEW ONES! I would have never purchased such an expensive couch from this company if I knew the quality was this low. Completely disappointed - DO NOT USE THIS COMPANY.

First time dealing with these people and they had a question about my card. A card I've used for over ten years and never had an issue. The people on the phone seem helpful. However, I was told the misunderstanding would be cleared up in a day. When I heard nothing back, I called. This time they told me they don't deliver to trailer parks, which was my billing address not shipping. So I have canceled my order and I'm waiting to see how they handle this. VERY disappointed for a first experience!

I went online and started searching for what I was looking for and I found it on Hayneedle. They have good prices, and my experience ordering a computer desk online was perfect.

Ordering from Hayneedle was easy. I like the garden bed I got from them. Its quality is good and the price was reasonable. Also, the size and shape is right for what I needed.

I ordered the Sauder Palladia Armoire from Hayneedle on August 27th and I didn't get it until September, the week of the 20th. FedEx lost it, so I called back and Hayneedle didn't have it in stock, so it was a month later before I got the armoire. And I had to change the shipping address because I didn't trust FedEx to deliver it to the lady that I bought it for. But it was not Hayneedle's fault and the representatives I talked to about the shipping fiasco were good. They did great and gave me a 10% off on it.

I needed some new stools for the kitchen. I went online, and I found some counter stools through Hayneedle. The cost was excellent, and I got them within the shipping timeframe. I had a good experience with Hayneedle. I'm completely satisfied.

Hayneedle is a good company to work with and I've had their products for a couple of years now. I purchased a TV stand and the process of ordering was very good. The cost is acceptable and the quality of the product is decent. It was a very good experience, overall, and I would recommend them.

I'm an interior designer, and I bought lamps from Hayneedle for our clients. I put in a description of something I was looking for, and Hayneedle popped up, and it was in the right price range for my client. The online ordering was easy and good. However, one of the three lamps that I ordered was broken. The boxing on the product wasn't very good. I've got to call their customer service and see if they can replace one of them. But I would order again from Hayneedle.

Ordering a corner shower shelf from Hayneedle was easy. I looked around, and it was a good price. We love the corner shower shelf. Use Hayneedle.

I bought this loveseat from Hayneedle and received it in two boxes. Once I opened the boxes I realized that they had sent out two left sides of the couch and that I wasn't going to be able to put it together. I called Hayneedle and was told they would reach out to the vendor. At this point it's been over 2 weeks and every time I ask for an update I'm just told that the vendor is working on it with no kind of timeline o when this is going to be resolved. Just ridiculous customer service and they just keep pulling me along to who knows when. I am supposed to wait another 2 weeks, 2 months, or 2 years?? Really not a great experience at all.

The privacy screen from Hayneedle matches my existing furniture. I put it on my patio for some privacy from my neighbor. It was really easy to order from Hayneedle, but something happened with the manufacturer when I ordered a second one. I never received it, but they credited me my money. Overall, Hayneedle is a good company.

As you read this review, please keep in mind that I am a real person who's dealt with a sub-zero company and I AM NOT USING HYPERBOLE. My first experience should have told me not to do business with this company ever again... but shame on me. I did. And I am once again sorry that I did. Back in August 2018, I ordered an ARMOIRE from Hayneedle in the color BERCH. When the shipment arrived it came in TWO large separated cardboard packages. BUT... and here's the "but"... one was marked "BERCH" and the other was marked "DISTRESSED GREY." WOW... talk about ineptitude. How can someone make such an obvious error? I had already opened the package that was BERCH which was very very large. When I saw the other package marked "DISTRESSED GREY", I knew I was doomed.

I've been ordering from Hayneedle for a couple of years now. They had the best selection of the painting that I was looking for outdoor works. Usually, if I can’t find something and want more variety, they tend to have it and they usually ship within the week. My online ordering experience with them has been excellent and their website has been easy to navigate. The quality of the products that I got from them are good. I’ve done rugs and most of the things I get from them are pre-fab which they don’t put together. So, if I have to put something together, I go somewhere.

I love the color of the backless bar stool that I purchased from Hayneedle. It has a grayish undertone to it. I have a lot of that gray undertone and it'll go with my club chairs in the backyard. I also like that it has a good height. I just got the stool yesterday. I've set it out and it looks very nice.

Stay far away from this company! I have now tried to place an order with them THREE times. On each occasion, they charged my credit card and then one day later sent me an email saying that my order had been canceled because of some nonsense about how it was for my safety because "they could not verify my billing/shipping address". I then had to wait up to 7 days for the money they had charged to be returned to my card!

I purchased a rocker glider for my mother from Hayneedle and the picture shows a matching Ottoman. My mistake for not realizing it was not included, which caused great disappointment, however trying to order the matching ottoman was not possible because Hayneedle does not carry it. Why are you showing it in the picture if you don’t carry it? We really wanted an ottoman with the chair as my mom has bad feet. We love the rocker glider chair and are satisfied with the quality but we are very disappointed with not having the matching ottoman and not getting any help on how to obtain one when I called. The lead time to receive the chair was quite long as well (ordered 9/4/18, received 9/22/18). The only thing that would make this right is someone contact me on how to get matching ottoman.

Ordered an outdoor sectional on 8/28/18 that was damaged upon arrival. Contacted customer service six different times, they’ve sent me the wrong part three different times and I’m still waiting on the correct replacement part. Today is 9/24/18. Beyond ridiculous.

Sometimes dealing with people can be difficult, especially when you can't see them. they cease being 'people' and become more the faceless interminable bureaucracy that is designed to keep up from getting solutions; keeping us from being happy. I must say that hayneedles customer service at first appeared in this category. I now know that the first person I was dealing with a)does really exist, b) was attempting to do a job that depended on OTHER people (nameless and faceless to him also), and that c)given enough time it may have ended the same way that this detour through consumer affairs provided. As with any dealings with customers/customer service communication and information in a timely manner is probably the best way to proceed. I think that is what Hayneedle strives for in a perfect world. I thank them for there timely response and resolution, and as following any happy/satisfactory experience will hope to see something I like in their offering again. Thank you.

Hayneedle took care of everything. I bought six chairs for my dining room and four for my card table. Ordering these chairs was very easy. I was missing a part in the first order, but they corrected it. I got an extra discount as well so I'm very happy. The price was right, the chairs are great, and I would do business with them again.

I'm very happy with the Adirondack chairs we got from Hayneedle. We wanted to have something comfortable to use outside that would last for a while. The assembly was a little bit tricky, but the product itself is good. At first, ordering from Hayneedle was a little bit tricky because I was trying to use a coupon, and I couldn't use it online. I had to call and then I ended up ordering online. The rep I spoke with was great because she gave me a suggestion of a product that was comparable to what I was looking at, but I could use the coupon on.

We moved to a different house and I needed a standing armoire. The jewelry armoire I got from Hayneedle has a quality that is good. It’s just that it's a lot smaller than I thought it was gonna be, but that was my fault for not paying attention to the dimension. I found the armoire at a fair price, and the shipping was fast. It came nice and the package was good. The online ordering process with Hayneedle was also easy and pretty self-explanatory. The site was perfectly user-friendly. It was a good experience.

I liked the price of the sewing machine I purchased from Hayneedle. Also, I got it two days before it was supposed to come, so that was good. The sewing machine's quality is great, too. Go for Hayneedle.

Ordering online from Hayneedle was very interesting. The processing was good and it was fast. Quality-wise, the products were excellent. I’ll recommend Hayneedle to my friends if they are interested.

The table lamp I got from Hayneedle has a little bit of a Peruvian look and got some crystal on it. I've been looking at that product for a long time and decided to look at it again. The product has a good price and quality. My experience with Hayneedle and the online ordering process have been fine.

I bought a tv stand from them. The box didn't contain the hardware. I called. They offered to issue me a partial refund to find it myself, like my time couldn't be less important (they obviously think less of their customers). Taking the box apart and searching for the nonexistent pieces took 25 minutes, and the call to customer service took another 20 minutes. They said they could provide me another box, where I could fish through to find the hardware then FedEx the rest back (because they're too busy to find the hardware themselves), or I could place all the pieces neatly back in the box and they could schedule a pickup, and give me the money back upon receipt. What did they offer for all my effort, nothing. If I could give them a negative rating I would.

I wanted a smaller recliner. I bought one from Hayneedle for 180. It was originally 400+ and I thought it was probably decent. I figured there was a clearance thing, but the recliner was probably worth about $60. The packaging took me almost an hour to open. I couldn’t just slice and open it, between the tape on it. Once I had it opened, I would have put it back in the box if I could and send it back. However, the box was totally destroyed. Also, I ran the vacuum on the recliner and it just kept me up. I didn’t realize it was from China. I would have never bought it. I was just so disappointed in the quality of that chair. It was junk and I can’t even give it away. Hayneedle's website was fine, but I’ll never buy anything online again. You get what you pay for.

I ordered my item online. It was supposed to deliver on 08/31/2018. Today on 09/14/2018 I called customer service and they said they do not have item in their inventory. They told me to wait 5 more days then they will have item in their inventory and then they will ship. SERIOUSLY? If you do not have item in your inventory why it is showing on your website. Why you mentioned it will deliver on 08/31/2018. Just cancelled my order. Thank you for wasting my time.

I purchased a very large Sunbrella. The product was perfectly fine itself... Just one side was broken. After posting it on a review I was contacted and apologized to and Hayneedle refunded my money and I never requested that to be done. I was so impressed with their customer service and I would order from them again! Thank you for your outstanding service!

I bought raised garden beds from Hayneedle because of the free shipping. Ordering was pretty easy and it was a super fast shipping. It was overall a good experience.

Hayneedle has a great selection, pricing and website. I’ve been looking for a porch swing, and they had exactly what I needed at the right price point. The online ordering process was super simple and really transparent with the shipping. Everything got here on time. We were really pleased with the service. I love the porch swing and it’s beautiful. The quality does not disappoint for the price point. I had looked at other places, and this is the best price I could come across. I’m definitely keeping Hayneedle at the top of my browser so I’d know to search there next time.

Hayneedle had quality products for what we needed and I put in an order for three benches a month ago. I’m familiar with the website so I had no issues.

I'll start off with the packing and quality of their items. I received a dining table with the box dented, and unsurprising damage to the table itself. It wasn't just a chip off the paint, it was a chops off the wood! I contact customer service regarding the damage. I was reassured I would receive a FULL refund, since the fault was on Hayneedle's end. Moreover, the chairs I had ordered to accompany the damaged table would no longer be needed, so the representative reassured me the chairs would be canceled and my card would not be charged. Disappointingly, my card was indeed charged for the chairs and it was shipped after all. It gets WORSE.

Hayneedle had the end table and coffee table set that I was looking for. They have good quality furniture at a reasonable price. Ordering them online went well and the website was very easy to navigate through.

I was looking for gray upholstered dining chairs and Hayneedle came up. The price was shocking. I took a screenshot of it and then, the next day, I got a 10% off coupon in the mail. I called customer service because I was worried about their return policy if I didn't like the item and the reps were very helpful. I used the coupon and ordering was very easy. I ordered a set of dining room chairs and once I knew how it looked, I ordered more stuff to finish. With the price, I knew the chairs weren't going to be amazing quality but they seemed like very nice chairs. They seem a little stiff but that happens. They will wear in the more you use them. I'm happy with the quality for what I paid and I would definitely recommend Hayneedle. I had a very smooth and easy transaction.

One of the few items I purchased from Hayneedle was a couch. I liked its price and the actual item description fitted what I was looking for. Ordering online was easy and the quality is good for the price. Try Hayneedle.

Hayneedle had the china cabinet that I wanted and the price was right. Ordering online was easy but I initially found the item on another website. When I first searched with the terms for what I was looking for, it didn’t come up. But after finding it somewhere else, I went back to Hayneedle then searched for the exact product name and I found it. The cabinet was described as solid wood but it’s just particle board. Still, it has good quality. It wasn’t a major expense and I got what I paid for. Overall, I had a good experience with Hayneedle and everything went smooth.

I found a patio umbrella on Hayneedle today that I liked and the price was right. On the page where I went to order, it stated if I paid another $2.60, I would get free shipping. However, when I tried to place the order, I had a problem in that when I hit “next” it just threw me back to the page I had completed with any info. It did this two times, so I called. And, I never saw the $2.60 free shipping again. I talked to one lady who said that was not available, and when I asked why and that it was false advertising, she hung up. So I called back, and got another lady, who said the same thing. I decided I did not want to order from Hayneedle with all the problems, thanked her and hung up. I will not be back to this site. Something is fishy. If they will not honor what is on the page, why don’t they remove it quickly? Too many umbrellas for sale out there to deal with this issue.

Ordering from Hayneedle went well. I went to the homepage and it has some cute stuff of people. I know Pottery Barn does this too where they show people who have integrated some of the stuff from Hayneedle into their house and they show how they use it. It's always nice if you see something that you like and then you can automatically click on that picture. And then, it says, "Shop this look." The ordering process is easy.

I got a coffee table, a nightstand and a TV stand from Hayneedle. I admire and trust them. I also like their price because it is cheap. Ordering from them went well. I also like the fact that I had a coupon for the items. Also, the quality of the items is good. However, the coffee table I have seem to be a little bit smaller than what I expected. I had to send the wrong package back but I don’t even know what the return process is like. But overall the coffee table is good. I also have recommended Hayneedle to a couple of people.

I recently bought an offset umbrella from Hayneedle which looked like what I wanted. The price was right and it was the size that I needed. Their ordering process online went very well but when the products got here and I put it up, it didn’t withstand three days of use. One of the braces bent and the hole that held the brace and the pin in there was not properly set. It was not what I wanted at all so I contacted the customer service and their response was good. They sent me the shipping label, I sent it back and everything was fine. I’m waiting for the check now. Hayneedle needs to have a better product.

I decided that I want go get a new bed frame so I started looking online. I came across the bed I wanted and it brought me to Hayneedle website. I placed an order for a queen size canopy bed and a full length mirror. With the 10% coupon it gave me for signing up for the rewards program, my total came out to 600.31. My debit card was charged and I got a confirmation email for my order. Hours later I get another email saying my order was canceled due to not being able to authorize my card.

The storage cabinet I bought from Hayneedle was very inexpensive, which was a good thing. Also, it looked a lot like a more expensive item that we had seen. However, the quality was marginal. There were some blemishes in it and when I put it together, there were a couple of crush marks on the edge.

My wife purchased bunk beds from Hayneedle and she got them because of the price. It got shipped to us and the boxes were good. They weren't torn up. The instructions were simple as well, but it took a while to put everything together as there was a lot of pieces. All in all, the quality of the product is good.

Ordering online at Hayneedle was easy. I bought a bar stool and I liked its price and the shipping. It is a sturdy product and it was easy to put together.

I’ve ordered from them a number of times and have just been appalled by what I’ve received. I had later say the same thing for, no joke, 25% of the cost that they would be charging when I visit Hobby Lobby, TJ Maxx, Marshalls, etc. It absolutely blows my mind how expensive they are for what little quality you receive. I purchased a $1,250 couch last year, and stupidly, I didn’t shop around. I later learned after purchasing it, that I spent over $450 more for that couch than I should have. There were about eight other stores that have had the same couch for between 750 and $800! I was so mad at myself! But still, think a company would jack up the prices that much is just repulsive.

The window chime by Hayneedle seemed good quality and the website was easy to navigate.

I was on Craigslist and a sectional set was for sale, and I decided I was gonna get something new as opposed to something old. I looked up the model number and Hayneedle showed up, and I quickly found the set that matched the one that I saw. Overstock had it too, but they didn’t have a lot. The set I got is high quality and I really like it. It looks simple but great. It has wide aluminum feet with gray cushions. It also has a square glass coffee table and foot rugs, which I turned into actual seating. It's very flexible and you can really set it up the way you want to. However, I don't like the cushion because you have to take them in before it rains. I also thought the set was a little expensive and could have been down by another 200. Still, I like that you get points that turn into real dollars which I’ve applied towards some seat cushions. Overall, I’m happy with my purchase and I would definitely recommend Hayneedle, especially if you’re buying high-end items.

We've purchased several pieces of furniture from Hayneedle. The most recent of which was a set of stools. I bought it because of the price and because its size is right for where I needed it to go. Once we ordered a bookcase and its top laminated part has a little crack but it wasn't something I would return the unit for. I've read reviews and I've realized that some people haven't been as lucky as we have been. We've been very pleased across the board with Hayneedle's products and delivery, including the estimated time of delivery. I would recommend them to anyone.

My experience with them was sooo bad, I bought a bed and FedEx leave my bed in front of my building on the street. When I called them to put the claim they say that I have to call FedEx and tell them but I didn’t bought my bed in FedEx. I bought my bed in Hayneedle.com. They are supposed to be responsible. I don’t recommend this company.

Recently, I purchased an accent table from Hayneedle. They had the best price for the table out of about four places and it was cute. Ordering online was simple. You go and find what you want, and then you pay for it and it goes through the normal process. They tell you when it's gonna be delivered and what to expect. I'll recommend Hayneedle and I will order from them again for sure.

I bought a patio table from Hayneedle after a referral from a friend who had purchased some. The ordering experience was good. The table has a good cost and its quality is excellent. It's definitely worth it to get on Hayneedle's website and look at their stuff.

Back in 04/18 we order a console computer desk for our business. We just got around to putting the desk together and sadly once we stood it up we had to catch it from falling over. The items is very weak. Even though we tried to keep it from falling over it still came apart. I understand that this item can't be return. We are deeply troubled by this product and the loss of all this money for something that our company really needed. Product is terrible, had to call Sauder and order missing part and that took a full week. If nothing else we want to help others not to waste their monies. We took pictures so we will post them along with our reviews to help other not to waste the amount of money that we spend. S.**. Model # 411614. Lot # 390142.

Ordering online from Hayneedle was good. I purchased a Wicker hanging egg chair with cushion and a stand to go with it, and the quality is great. They were having a sale at that time, so the cost was very good. Hayneedle was perfect and I would recommend them.

The compost tumbler we bought from Hayneedle is a high-quality product. We like its durability and the lid works well, which is important. We’re pleased with it.

I purchased an outdoor cushion box from Hayneedle and I've had it for a month now. The online ordering experience was very easy and the quality of the product was decent. For the price, it’s good quality. The tracking was very clear and easy too. It was a good experience, overall.

We purchased an outdoor sectional from Hayneedle. Its quality is really good and we like it a lot. It was also reasonably priced. Ordering it online was really easy and the site was self-explanatory to us. The only thing was, when we ordered, we got an email saying that we could schedule the delivery within 48 hours after the purchase gets through. The way the shipping works is they deliver it to the area, and then you schedule when it would be delivered to the house. We weren’t able to do that until a week later. That was confusing, but other than that, everything was good. Hayneedle is a good company. They have good products and you should definitely look into ordering them.

Bought a desk from Hayneedle. After it arrived, I spent nearly an hour putting it together. Last step said to attach knobs and drawer pulls. When I started doing that, I realized one of the drawers was severely broken. The front of the drawer had broken off of the rest of the drawer so it was no longer attached, leaving 8 exposed nails behind. The drawer face was severely broken, breaking into 3 pieces. It was beyond repair. The drawer also would not open more than 3 inches because one of the drawer slides was installed backwards! Not only was the drawer unusable, but the entire drawer face is now missing. The desk has an entire drawer missing with exposed nails left behind. What am I supposed to do with it?

I ordered a desk from Hayneedle for my daughter. Ordering online through their website was convenient, fast and easy. The desk seems to be a good product and it serves its purpose. It was very reasonably priced, looked nice -- it doesn't look cheap and had good reviews. Any time that I'm looking at purchasing something, I'm gonna read other people’s reviews and see what they thought about it. There were some negative reviews about the desk being cheaply made but for the price it was good value. It will definitely last until my daughter outgrows it and needs a bigger desk.

The desk I purchased from Hayneedle is made of sturdy, solid wood. It's unfinished, so I can do what I want with it, and it was the perfect size. Plus, the cost was perfect. It came quickly so I was happy with the delivery. Overall, I had a very good experience.

My son in law's birthday was quickly approaching as I procrastinated to shop. He loves chess and Hayneedle has a ton of really Awesome chess sets. EXCELLENT QUALITY!!! I did not think it would arrive by his birthday and much to our surprise Hayneedle shipped it to us and it arrived several days early. Thank you Hayneedle for your excellent quality product along with excellent customer service. We LOVE IT!!! We appreciate all your hard work.

We needed something that was nice, squishy and foamy and it just happened that the Hayneedle floatees were a perfect match and were reasonably priced. Their site was good too and easy to negotiate around. I got the rectangular foam pool floatees. I cut them up and used them as head protection on my assembly line. Hayneedle’s service and delivery were good and everything about my experience was fine.

I really like the bunk bed that Hayneedle had and I couldn’t find it anywhere else or if I could, it was more expensive. Purchasing the bed and the delivery was easy. Plus, it came quickly at the time that it was supposed to. We may have put it together wrong though because we were missing a couple of screws. I think we put in the wrong screws. Hayneedle is good.

The craft table from Hayneedle had so much storage but still looked very clean. I liked its design and functionality, and the price was also a good value. My boyfriend was helping me put it together and there was another packet of pieces that we didn't know was there. When I called, they immediately put in an order for another package of all the parts. However, my boyfriend found the parts immediately after I called. So, I called back and the lady said she would leave it open and then we could just call back when we are done which I did after we got the unit put together. Everything was great and they were wonderful about it. They were very patient and helpful. Aside from the exceptional customer service, I’m very happy with the cost in relation to its quality.

I ordered 2 pieces of furniture from Hayneedle. Both pieces of furniture showed up with chips to the wood and damage on several pieces of the furniture, in fact one piece was completely broken and I had to glue it back together before assembling. I would strongly recommend you order from somewhere different. The furniture is actually nice if it showed up undamaged. The instructions weren't very clear either but manageable.

I ordered Décor Therapy round side table with 1-door and drawer from Hayneedle. It looked nice and when we got it, we felt that it was a great find. And so far, it’s been really good. It served the function that we needed, which was a side table that would be useful to my wife when she's nursing our infant son. It has a drawer as well as a cabinet that allows us to store things in. It also fits really well in the space that we have between the sofa and the reclining chair. It was a good deal.

I've had the Hayneedle shelving unit for a couple weeks now. I saw it on the internet and decided to purchase it. It was easy ordering online and I had a good experience. The quality of the product is very nice and the cost is reasonable. The unit looks very pretty in my living room. It has family pictures and I'm very pleased.

I bought two leather chairs from Hayneedle and my first online ordering experience with them was very good. The reps were very sweet. One of the chairs came missing the screws to it so I had to wait, and they sent me the packet. The quality of the product I received is perfect.

I bought a garden arbor, which is like a lattice to grow vines on, as an anniversary gift for my wife. The online ordering process on Hayneedle was fine and the product got there on time. The overall quality of the product was fine as well and it did what they said it would do.

Ordered the Tuscan Butcher Block Kitchen Island by Jeffrey Alexander-Antique White. Took over a month - item sent to Texas and I live in NJ - took hours of hold time and calls to figure out where the piece was. No one could give delivery date. Piece advertised as "wood" is covered with junky plastic laminate that arrived chipped. Took hours online and phone calls to shipper to schedule delivery, just to have them come on wrong day. Total costs $2600 for piece I am not happy with. Appeared to arrive with no shelves. More hours of hold time and phone calls to find out shelves were attached to bottom of piece that weigh like 300 pounds and now has to be tipped to remove shelves.

I went online and I was doing a little looking when I found the website for Hayneedle. They had what I wanted, so I bought the roll-up type solar shade. It's eight-foot long and I can crank it up and down with a hand crank. I'm very satisfied so far.

I purchased an outdoor couch set and was very excited to get it. I scheduled an appointment time with their delivery company for today between 1-5 and took off from work. They tried to deliver it a week early when I was not available so I called to make sure the date I picked for delivery was still on there and up to date. They said yes and confirmed. Well today I was supposed to get it, no delivery, I called the company and it's lost!! It will take 24 hours to see if they can find it, I asked when they received that information and was told before noon, why did they not call me so I did not have to take off from work and waste my time and money! So now I'm still waiting for something I paid for!! I will not be using Hayneedle in the future if this is how the delivery goes.

I bought a multicolor bamboo outdoor blind through Walmart in winter of 2017. It was stored in the original packaging in my home until summer 2018. Put it up and was immediately upset that it was nearly transparent. Paid $50+ for this thing. Put it up anyway. Two weeks later it was completely mildewed and nasty. It's way too late to return and I wouldn't touch it anyway. It's in the trash. Two whole weeks and destroyed. I'm writing this so no one will make the same mistake I did. This thing is a waste of money, period. DO NOT BUY. Thanks Hayneedle for providing SUCH an accurate description. You have lost my business forever. I have heard stories about this company and store. Now I believe them. I hope this helps others not to make my mistake.

I bought a chain-link dog enclosure through Hayneedle and the online ordering process was fine. It’s just that one of my of dogs broke through the chain-link fence. The quality of the product was marginal at best for the price they were charging.

I have an old-round-wooden-oak dining table that I got from my mom but I moved into a smaller space and the chairs that I had originally used with it were too big for my space. So, I looked for something that would go with that old-fashioned-look and be smaller and comfortable. I did some shopping around and Hayneedle's price was comparable and the ordering experience was fine. The chairs came very well packed which was a good thing but the directions that came were marginal. Also, the tools that I was supposed to put those chairs together with were a joke. The screwdriver was three inches long and there was no way I could put those chairs together with the tool provided. The instructions were not good and one of the chairs was not drilled correctly. I had a friend come over with a drill and we made it work because I didn't want to go through the hassle of trying to re-trim it. Overall though, I really liked the chairs.

We were looking for chairs and saw the BarcaLounger on Hayneedle. We like its price, its quality and the reviews. The ordering process was simple and everything went through smoothly. On the other hand, the biggest concern was if I can’t sit on the chair, then I don’t know how comfortable they are, but all the reviews about it were very good, and that helped a lot and made me a little more comfortable.

The rug appears to be a good deal. However Hayneedle has offered perhaps the worst customer service we've ever experienced in purchasing online home goods, and my fiancee and I do most of our home goods shopping online, so we've had some bad experiences. For our new apartment we ordered "Botticino Indoor Rug - Sage" from Hayneedle almost a month ago, and it was supposed to be delivered within 5 days. Little did we know it would be a month later, credit card charged, but zero indication that we'd ever receive the actual goods.

Hayneedle had sent me two large and heavy parcels for a wardrobe. But one box had a portion of the item in it in one color and the other box was another portion of the same item but of a completely different color. After contacting Hayneedle and speaking to Rosemarie, I was given a prompt refund and she arranged to have FedEx pick up the incorrect item at their own expense. I'm just sorry that someone at their distribution center made the mistake in the first place but when all was said and done matters were handled very expediently. Thank you Rosemarie.

Horrible experience, the issue is still unresolved. They failed to ship the product and it is already 2 weeks as I am trying to get to the bottom of this. Customer support is useless. Avoid this middleman company, save time and nerves.

I bought a two-drawer nightstand and a king-sized bed from Hayneedle. They had the best price and I had friends that recommended them. Once I received the headboard and one of the nightstands, I really liked the quality of it so I ordered the second nightstand. Finding products on the website was very simple and ordering was very easy. I was given plenty of options to choose from but I was already zeroed in on a particular thing because that was what I was looking for. Everything went smoothly and things arrived in a timely manner. There were glass tops on the nightstands and they were well-secured. I was impressed with the way it was packed. I’ve had the furniture for about a month now and I find its quality to be wonderful and its cost to be appropriate.

I have had Hayneedle products in our home for almost 10 years. I found the products through Google searches and through the Google search, I got to Hayneedle. The online ordering experience with Hayneedle was very positive and easy. I got a picnic table with two benches and a children's craft table with chairs from them. The quality of the products is excellent and the options that were offered were more than I actually needed, and it was great.

Keter Eden 70-Gallon Storage Bench - I am writing this review to inform potential buyers to beware of this product. Just received it and got it put together. Felt like I should have duct taped it all over because it is so flimsy. If you think you can lock this, yes, it is equipped with a place for a padlock, forget it. You can remove the lid with little to no effort. If I were Hayneedle, I would pull this product out of my inventory immediately. The gall to charge $103 for this piece of garbage. Looks nice but am afraid to sit on it. I have requested a return from Hayneedle but haven't heard back yet. This is not a review of Hayneedle. The product was shipped in a fair amount of time. Let the BUYER beware.

Ordered an Aeon Clemen dining room table that never shipped. Two weeks later, I contacted Hayneedle customer service to find out where the item was and when I could get it. Was told they generated an incorrect tracking number and that they would follow up with me the next day. They did not. Two days later, I called again and was told that the freight carrier didn't know where the item was and it looked like it never shipped. I cancelled the order and asked for a refund. Super disappointing, but between this and lots of other flaws on their website and tracking system, it's clear that this company has some really serious flaws in its operational infrastructure. I will not order from Hayneedle again, and I don't recommend it. Most of the items can also be found on Amazon, a company that actually knows what they are doing and has more influence with third party suppliers.

I ordered a file cabinet online based upon the picture shown on the Hayneedle's website. When the cabinet arrived I discovered it was not the unit pictured on the site but a unit that was intended as an add on the a base unit which I should have ordered. What I needed was for "Hayseed" to contact the manufacturer, and order replacement panel, which I was more than willing to pay for. They refused. What they suggested was to send the unit back - well over 100 pounds or check for another dealer. I eventually found another resource. That resource, Grainger, has been very gracious and helpful. Thanks for nothing Hayneedle!

This is second hand furniture. They didn’t even had the decency to wrap the tools/ bolts on a new package. They just taped the ** out of it. I mean, even the instructions were used before. See pictures. And it’s dented and rusting. Nothing wrong with second hand furniture. Everything wrong with ** about it. If they sell a furniture claiming it’s new, it means they might be not telling the truth about everything else related to the brand. Next time I want a used chair I’ll go straight to OfferUp.

I ordered a piece of furniture from Hayneedle for my mother’s bday. It was way cheaper than anywhere else that I found it and it arrived super quickly which was great. What wasn’t so great was that they sent me the totally wrong color item (white instead of dark brown wood) despite saying they shipped the correct one. I tried contacting Hayneedle's customer service department for help with either a return or refund as well as the shipment of the correct colored item... only to never receive a response. I tried again a week later with exactly the same results. No response, no resolution, just totally blown off.

Ordered drop leaf table online. Received email next day telling me order cancelled. Called Hayneedle to reorder. Order was cancelled again. Customer service would only tell me that accounting could not verify info provided on order. I confirmed information several times by phone and email. Order was rejected again. Delivery address was different from billing address. I do this all the time. Have never had this problem with any other company. Customer service stonewalled me over and over. Accounting was never available to explain the issue. I am very unhappy with this company. I will never do business with them again. I advise others to order from another company.

My first time to use Hayneedle was a month ago when I ordered a bunk bed from them. The box was a little beat-up when we got it because the delivery people only had one guy doing it. Even so, it's a good quality piece of equipment for the amount of money. Everything was pretty good.

I received a damaged item. When I made a phone call, they kindly said that I could certainly return it and FedEx would pick it up. However, for two weeks, no one came to our home to pick it up; therefore, no refund. Run away! Listen to the reviews.

I bought four Adirondack chairs March 10, 2018 for $360.00. They were delivered and I had to pay $100 to have them put together. It is now August 2, 2018 and the chairs are peeling. The paint is peeling! I called today and spoke with Mika who was very kind but said I could not return them and the only thing he could do is give me 40% back because it had been too long and the company does not honor their merchandise after 30 days.

Four weeks ago, I ordered five ducks for my lawn and it was very easy to find what I was looking for. The product's price was okay and the quality was good. They do a good job and I was happy to get what I had gotten from them.

We purchased a very expensive product from Hayneedle. Once we receive the product we were extremely happy however we noticed a few flaws in the product purchased. We contacted Hayneedle with reservations. They asked that we send pictures of the flaws we were talking about. Once we sent pictures they replace the product. We were pleasantly surprised. This is the way it should have been handled but we were surprised at a company actually and let the proper way. I would purchase anything from Hayneedle again knowing that they stand behind their product.

I purchased an outdoor patio furniture from Hayneedle the first time as their price was cheaper than Amazon for almost the identical product. The packages were originally being sold in sets of two at Amazon, but on Hayneedle, they let me buy them in singles so I bought three instead of two pairs. Hayneedle's ordering process was okay but there was no confirmation of my purchase for a few days and I didn’t get an immediate email with my purchase details. Then, we had a major shipping problem. Hayneedle had a giant error on their part and I finally got an email saying that my order was confirmed. I also got an email with the shipping that was already later than what the website said which was “Shipped in seven to 10 days”. It was nearly triple what the website said the shipping would be.

I bought a closet from Hayneedle and it’s good. It's the same as the one I bought a long time ago from a different store. I did a search on the internet about the kinds of desk closet as well as the manufacturer of the one I had and found it on the website. I ordered it and Hayneedle sent it to me fast. I got it in less than a week.

I recently ordered a headboard, nightstand, wall clock and two wooden trays from Hayneedle online. 2 days after my order I received an email that my order was cancelled because it was being shipped to a different address than my credit card address (same last name on ship to but different mailing address). I called immediately to have my order reinstated and was told to call back accounting on Monday. When I did call on Monday I was told that my request would not be opened for 3 days by the accounting department, which means delivery would be delayed as well and there was no one I could talk to in the accounting office. I am so disgusted by the outcome of this order. I will never order from this company again.

I like Hayneedle’s price and they come fast. They were competitive and the quality of their product is good for the price I'm paying for. I have quite a few issues with a product not lighting though. I was at a ski resort and this product was set at sea level or somewhere no more than 8,000 feet. However, ordering from them is pretty easy and when I ordered from them the first time, they were in my timeframe, so I went back to them again.

I was looking for a storage box for my husband’s new vineyard. I came across Hayneedle, found what I needed, and bought one from them. It’s perfect. The cost was excellent and the quality is great. Now it’s full of all of our materials. It was a wonderful experience and we were really pleased with the product. We’ll order again.

I purchased umbrellas for the pool in the neighborhood from Hayneedle where we've gotten them before. Ordering from them online was good as their website was easy to navigate. Also, the quality and the cost of the umbrellas are both good.

I was looking for a patio umbrella. Hayneedle came up on the search engine and they got the color that I needed. The cost was comparable to other umbrellas and it's a Sunbrella, so I didn’t feel like I was overpaying. I ordered it online and everything went smoothly. I got the product a couple of months ago and it’s great quality. I’m happy with it.

Hayneedle's website was great. I just got the outside patio set that I ordered from them and everything was great. I would recommend the company.

I bought an outdoor float storage from Hayneedle. I was doing Google search since we just got a pool and it was one of the pictures that came up. I clicked on it and it had good reviews. The ordering process was basic. I didn't create an account, I just checked in as a guest because I didn't put my credit card information. I know of too many people who have gotten identity fraud and identity theft so I always just click in that way and it was pretty easy. I placed the order and then it came quick. I like the float storage that I bought. It keeps all of the toys organized for the kids around the pool area. I like the fact that it has wheels and you simply wanna move it closer. The quality is great for the price when I put it together. I'm happy and I will recommend it.

I ordered a bird bath that has the features that I wanted from Hayneedle. I got it for a decent price. The quality was what I expected and I'm satisfied.

My Daughter's 16th Birthday was to have a new bedroom set. She found what she wanted on Hayneedle and I ordered and later received 3 boxes on June 21st. Well ahead of her July 2nd Birthday. 3 boxes consisting of 1 headboard and 2 sets of bed rails and slats - one set for a completely different set. I needed a footboard to make this all work. My first call to Hayneedle I was put on hold while they called Coaster. Then they came back and said it should be on the way soon. I got a similar story each week I called. Four calls plus initial - Then last week was told they needed a picture of the bed-rails sent me that were for a different bed-set so Coaster would believe me and handle! No mention of that before.

The only thing I don’t like is once you order from some place, they bomb you every day with an ad. We should be able to decline it when we make the orders. Other than that, we ordered a bird bath from Hayneedle within the last month or so. The quality is fine, it wasn’t broken and we were happy.

Hayneedle was the highest price, but they were the only one that had a bed available. I purchased a toddler bed and ordering it went smooth. I just typed it in and it came out. I called somebody before I purchased it to see if they would do a price match, and the lady I spoke to was very helpful. Also, the quality of the bed is great. Hayneedle has good customer service and I would recommend them.

Hayneedle stood out from the rest when I was searching for a product and this summer was the first time I used the service. The website was nice and ordering online was simple.I liked their price and the shipping was very quick. I bought a grill which was what we were looking for and the cost was reasonable. It was the best option I had.

This company authorized your card for the full amount at the time of purchase which most would assume is the full charge for the item. It is not, the company then charges you each time a piece ships which causes a double hold of your funds. Then when you call to have the items returned and refunded they want to charge you a refusal fee. Very unethical practice. I will never purchase anything from them again!

We received the item (Sportsstuff Poporazzi 2 Person Ski Tube) on August 7, 2018. The kids will be excited. Thanks Hayneedle for following through on your word to make this right.

I bought a dog house from Hayneedle because it looked convenient and it was something that I don’t normally see on the stores. It was for outside and made out of wood. I just screwed it all together then it had shingles on top and it even had a little window with bars in it. It also had a deck on it for summertime. This was the first time I ordered anything and the experience was okay. It got here when it said it would, the quality was good and all the parts were there. The cost was better than average because I’ve seen some that were more expensive.

I am very angry over the lack of business practice this company has. They had a price of $99.00 listed online for a Sportsstuff Poparazzi 2 person tube. Today, the day before I was to receive the shipment I receive an email saying they cancelled my order. I called their 888# inquiring as to the reason for cancellation. This is the best part. They are changing the price to $329.00 and I can reorder at this price and they will give me a 25% discount. This is horrible. I believe they should honor the price I paid for it when I ordered and suck up their loss. I believe this is price gouging. The representative I spoke with said this happens frequently and apologized profusely. This is a horrible excuse for business. I will never shop with them again!

I bought a table, chairs, and a bar cart set from Hayneedle spending well over $1,000 with the company. The dining room table box was completely damaged on the outside. When I opened it to inspect it, the box crumbled. The table was poorly packed with styrofoam and it was also in bad shape. It was like a styrofoam glitter bomb. It was everywhere.

Less than six months after receiving my Chintaly 24" Glass Lazy Susan, it popped and cracked for no reason. We were just sitting there, not near it and heard a pop and it was cracked the entire width. I emailed customer service and received back a form letter reply that it had been more than 90 days since receipt and more than the 30 days past warranty so no refund or replacement could be done. When I requested it be escalated to a supervisor, I received the same form letter response. When I tried to email back the supervisor, my email was declined. There was obviously a flaw in the glass of this item, it cost almost $200 and I expected it to last more than 6 months. I will never buy from Hayneedle again and you should not either. The least they could have done was give me a coupon toward another purchase but I really wanted them to replace the item.

Hayneedle is the worst company that has ever existed. I'm going to make it very brief but beware DON'T EVER EVER EVER BUY FROM THEM. I purchased yesterday 8 items, as a first time user, and the amount totaled to $2209. My debit card was charged for $2209 and I thought that's it. This morning I wake up and I start seeing charges on my account for 3 of those items again but this as 3 separate charges. I called Hayneedle customer service and I asked them what is going on. So this is where they explained to me that first they hold $2209 (which came out of my account already the day before) and as each item gets shipped I am charged for that item and they release the money that they took yesterday with 4 business days, but they only release the money for items that got shipped.

The online ordering was easy and navigating the website was fine. I purchased Red Ember Glacier Stone Gas Fire Column with free cover, as I wanted one for the patio. I ordered two and one of them didn't work. And it was nice that Hayneedle refunded me the money without giving me a big hassle, so I appreciated that. It was a good experience. The cost was also good, now that the product is working.

Less than 2 years ago I ordered a pair of “all-weather” wicker chairs. Shortly after putting on the porch, they began rusting & staining the white wicker. Then the “wicker” began splitting all over. Now the seats are completely split through, so they are unusable. When I called customer service to register my dissatisfaction, they just said they were sorry, but there is nothing they can do, because the chairs had a 30-day warranty.

My husband purchased some outdoor border which turned out to be very cheap and disappointing, I ask my husband to return the product as it was not as described and did not work in our area. The company has refused to refund the entire purchase amount. They are charging us shipping as shipping was free. My husband called and he was e-mailed shipping labels. He returned the packages to FedEx and they returned them still no refund. This company has a license to steal. Do not buy from Hayneedle.

Hayneedle was the only one that had the desk that I wanted. Their website was pretty easy to navigate and having a wide variety of filters definitely helped out in narrowing down to what I wanted. The desk was delivered quickly and it had pretty good quality. Shipping was less than a week, which is great. Everything went smoothly. I would definitely recommend it.

My neighbors bought some chairs and they recommended Hayneedle. I scrolled through all the different chairs and picked out the ones that I liked and ordered them. It’s a good website and they have a lot of good furniture. I bought Adirondack chairs and though I got a cheaper pair, it was appropriately priced.

My first clue with poor customer service is when I ordered white glove delivery service. The man they sent had no clue on how to put the sectional/fire-pit and accompanying chairs together. It took my boyfriend, myself and he 6 hours! Most of the work was my boyfriend. Now the real problem. After spending close to $1,600 on this all of my cushions have faded terribly. To the point of non usability. When I called Hayneedle they said they only guarantee under 30 days. Unheard of for Sunbrella type fabric. This was only 6 months! I was told to turn my cushions over to the less faded part. Seriously?!

I placed an order for an office cart on June 24, 2018. When I selected this product from the Hayneedle website it didn't indicate that it was out of stock. I was even sent a confirmation email that I could expect delivery on July 2, 2018. This product never arrived on the estimated delivery date so I contacted customer service. I was told that it would be shipped out on July 9, 2018 by FedEx, and at the time I placed my order the item wasn't available and sorry for the inconvenience. I will never buy from this company again.

I reached out to their customer service department regarding a failed delivery by FedEx. FedEx chose not to deliver because we had an excessive heat warning which did not stop the mailman, UPS or any other carrier. It was an item that I needed delivered for an event and the customer service person decided to tell me how I should consider the reason why FedEx didn’t deliver on and on and that I would be responsible if I return the product when received. Not helpful at all. They have lost a first time customer forever. Extremely unprofessional and not concerned. Never again. I wanted to give no stars.

My wife bought me a hammock for Father's Day but it didn't have a pad, so we started looking online and pricing some of them. We came across a really nice one from Hayneedle that we liked, so we purchased it. Two or three days later, it showed up. We had it put up in the yard and when I laid on it, I almost fell asleep. It has a nice color, fitting and roping setup. Although, shipping to Alaska sucks as it almost cost the same price as the products. And Hayneedle only ships FedEx or UPS so there’s no ground shipping. But overall it's a great product with great pricing, and I'm happy with it.

Never had this happen prior and not pleased. I placed an order approximately $750.00 2 days ago - over the weekend. I find out today they have canceled my order. Hayneedle reports my information did not match. When I spoke to them they report my information is questionable as I moved 6 months ago. Never have I had a situation like this. I took all the time and effort to find what I wanted and to be treated like this is deplorable. They send an email cancelling my order. Now I must wait up to 24-48 hours to find out if they can resubmit my order. How weird. If this order does go through I will never, NEVER order from them again. And part of me wants to cancel the order as why do I want to do business with someone like this. I may decide to do that when they inform me if they may give honor to me for spending my money on their precious website! Buyer beware!!!

I recently bought two Adirondack chairs from Hayneedle for my daughter and her husband as an anniversary present. Ordering was just a matter of clicking on the items, how many you want, your name and then you check out. Everything went smooth. The fit of those chairs was excellent. Their jigs were a little out of whack on the armrest, but everything else fits absolutely perfect.