Hayneedle Reviews

The trees looked great. Unfortunately the little support legs were shorter than wiring so it was difficult to get them to stand upright. The lights were gorgeous. However, unless you held your finger on the control--you couldn't get them to stay on. We're hoping to figure out a workaround. Quality control and better design is needed on this product.

I’m very happy with the artificial tree I bought from Hayneedle. It’s my first artificial tree and I'll stick with it. Hayneedle's website was easy to navigate. I like the way it’s filtered for the artificial tree with height and what color and how realistic. They had a bunch of options. I got a really good price. I checked at Home Depot, and for trees that didn’t look as good or as much for a little bit more. Also, the shipment was exactly what they said.

I purchased a chest from Hayneedle online and my ordering experience was fine. I bought the item for its construction and dimensions. I needed to assemble it and doing that was easier than what the reviews said. It was also fairly priced and the quality is good.

I attempted to order furniture. The website accepted my order and my credit card company approved the purchase and the purchase was placed into pending. Then the next day, this company canceled the order indicating that the credit card company disapproved the purchase. This was not the case. Then when I attempted to reorder the furniture, the company is now saying it’s out of stock. This company lies. Don’t do business with them.

We were cruising for dining room tables and I fell in love with the ones we sawat Hayneedle. So, we bought a dining room table and chair from them. The items were fair-priced and we were very happy with the cost. Their online purchasing process was easy but there was a moment in there where their site was really slow and I know that it wasn't our internet since we have high-speed internet. During the delivery, we were impressed that the post office didn't just drop our items off. There was somebody who took them off the truck, treating them as if we bought them from a high-end furniture store. The chairs were hard to put together but the quality of the products that we got is good.

We were looking for outdoor planters and we were looking on the web to see what looks good. It was more on the design. I got two different ones from Hayneedle and one was good but one was bad in the sense that one was exactly like what it looked in the picture and the other was very different. I’m also finding out better deals now. At that time, I didn't know better so I looked on the web. But now, I know I can go into some of the brick and mortar stores to get some better deals for that.

We were moving into a new place and the panel bed at Hayneedle looked really comfortable. So, we decided to purchase it. Ordering online was easy but their website was not too friendly and I didn't really see that much. The descriptions of the products should be improved, too. Also, the cost of the bed was all right but after being on it for two months and seeing how flimsy it is, it seems like the price was a bit too much. I reached out to Hayneedle about it but nothing got resolved.

We liked the way the Cascading Rock Waterfall Fountain was built. The appearance was pretty nice and it had LED lights. Also, the reviews about the sound of the waterfall were very good. Ordering it from Hayneedle went smoothly and we had it delivered to our place. I received it on time and the packaging was pretty good. It was a gift for a friend and I heard that they’re liking it. However, the water does splash. And my friend couldn't put it in his living room with a carpeted floor. Other than that, the price was very good.

I ordered the Parisot Higher High Sleeper in September. It came pretty quickly but, it was broken in several places. The truck driver said that I had to take all or nothing. I refused it and called Hayneedle. They could not exchange the bed. They made me purchase a second bed at an additional $1,900 and then days later refunded me for the broken one when they received it back from the trucking company. The operator said, "Make sure that your credit card has the room to be able to charge another $1,900!"

Hayneedle had the cheapest price among other retailers. We also had no problems ordering our Sauder Carson Forge desk from them and it definitely came within the expected timeframe. We’re familiar with the product line, and it actually has exceeded our expectations. We’ve had the desk for a month and overall, we've had a good experience with Hayneedle.

I bought a cabinet from Hayneedle that I'm gonna be using in my kitchen, and I had some issues with the way they took the money out of my checking account. I bought two products that both cost $30 and they went into the checking account. They shipped them separately so a couple weeks later, one shipped and they took that out. Then the next week after that, they took the rest of it. That screws everything up in your checking account ‘cause you’re thinking that the whole amount is coming out and then all of a sudden, it’s not on your checking account anymore. When I spoke to customer service about this, they said that’s how they do it. Other than that, the online ordering process was fine.

We received a pre-lit Christmas tree and some of the lights did not work, I reached out to their customer service and heard back immediately. They gave us options on how to proceed and made sure we were satisfied. I was very impressed with this company.

I bought bar stools for my kitchen about a month ago from Hayneedle. It was the only place where I saw something that caught my eye online. Ordering online was very easy. Once my purchase arrived, I called them because I had a couple of pieces that were damaged. I did not like what I heard from them since they said that I had to send the stools back to get them replaced. I actually ended up just keeping them because I didn't wanna go through the hassle having to send something that is already damaged back. Other than that, the quality of the stool is nice and they're holding up well so far. What I saw online is what I got. They look beautiful just the way they were online and the website was very helpful. Everything is good.

I order two end tables. I gave them my credit card number, then I received a e-mail stating that my order was cancelled. So I used other credit card. And I got other e-mail order canceled. I called them and they told me that they canceled my order because they don't deliver to mobile parks or R.V. parks. They should tell us on their website about their delivery to parks. Then why did they accept my credit card twice. Will not shop there again...

A table was delivered to our home with one side of the box NOT sealed, the back had a huge open hole where I could see the actual table, the box had old postage stamps on it, the hardware was not in the box but actually set on top of the box (not attached in any way), and when we pulled the table out of the box there was a large crack in the wood. We cannot reuse the box to return because it was ripped so badly when it was delivered. First time ordering from Hayneedle and not likely to order again. I took pictures of the box as I walked up to my house because it was so shocking how badly the table was packaged.

I purchased curtains from Hayneedle and it has fine quality.

On November 19, 2018, I purchased a Signature Sleep 12 inch memory foam mattress. The estimated delivery date was 11/29/18. My debit card was charged on 11/28/18. I tracked my package via the FedEx app and the status of the package was pending. I contacted FedEx and was told the product was still with the supplier; although, the supplier created a label. I contacted Hayneedle who said FedEx must have lost or did not scan the package. Hayneedle proceeded to offer a refund because the product was now out of stock. What would have happened if I weren’t tracking my package? I am deleting their application from my phone after my refund is processed. Guess it wasn’t meant to be. They will never get my business again.

Hayneedle was the first one that came up during my search so I bought my portable outside shed with them. The online ordering experience was excellent.

My daughter, Emma, ordered two rabbit hutches for her pets from Hayneedle. The construction of the hutches appeared to be pretty good for the price and she liked their design. I typically research a thing before I buy it if it’s a big purchase and I’m not that familiar with it. But I didn’t do that with this purchase because Emma was spearheading the research for her rabbits.

I had bought an item on Hayneedle (easy order process) and noticed two days later - before I received the item - that the price had dropped. I'm not sure their official policy, but they were very happy/quick to credit me the difference. I was so impressed because I emailed then called (realized a few minutes after emailing they had a phone number) -- not only did I get a person, who was empowered and easy to understand, right away... But apparently my email had already been attended to (just a few minutes after sending it). The person who helped me over email had made a mistake, but the phone agent caught the error and had it all fixed quickly. Was just very impressed how quick and helpful/friendly they were - all on a Sunday evening during a holiday weekend.

I started researching a lot of trees, and I knew what kind of tree I wanted as it had to be a certain diameter to where I was gonna put it. After looking at all the other trees from all the other websites, Hayneedle's was the best one. We ordered a Christmas tree and a bag for it, but they sent us two of one bag and we didn't pay for that. Then when we tried to correct it, the hole got deeper. When we wrote to them on the internet, we explained the problem and they thanked us for being honest. They were upfront and it was nice.

I bought from Hayneedle once but I haven’t done it for a year and Carlie, my daughter, purchased from them not very long ago. It was her first time and I was the one who pointed out to her the Monarch Specialties three-piece rectangle coffee table. It was a pain to put together. There was literally no direction and they were in many pieces. Still, it was very nice and for the price, it was awesome. Carlie has a twin sister and she’s thinking about getting some for her apartment. We like them and the quality was very good. Ordering them was very nice and the website had good prices and products. Also, everything arrived when it was supposed to. I had a very nice experience with Hayneedle and I would tell anybody to check out their site and find something.

We’ve purchased some products through Hayneedle since I found that things there are light. We've had these products in our home for four years and I really like the quality of the items that we’ve gotten so far. Among these, there’s an industrial-style lamp that I purchased from them three times. I recently purchased two consoles and the online ordering was fairly simple. Our experience with Hayneedle has all been very positive and I would encourage friends to order from there.

This jewelry armoire that I got from Hayneedle has good quality. There were no issues when ordering online and it was delivered. Also, it was easy to put together. I was happy with the piece that I got and I would tell my friends to look Hayneedle up.

We have been ordering from Hayneedle for a few years now and most recently, we purchased a living room set that includes a couch, loveseat and chair. The online ordering experience was alright and I didn’t have any problems with the website and the functionality of it. The quality of the items are above average and it's reasonably priced.

Most of my purchases start out by me looking for something in particular. That ends up being Hayneedle. Recently I looked at many different heaters and the style that I wanted, the outdoor propane heater, was with Hayneedle. When I ordered it online, I just plugged in my information, have a credit card and I'm done. The delivery time was great. However, I was a little worried about the package itself because it was beat-up. I took quick pictures of it just to make sure if I opened it up and everything was damaged, I would not think that's Hayneedle's problem, that was gonna be whoever they had delivering it. But the item ended up fine and it was what I expected.

I moved to the house and the location wasn’t too convenient, but within a few days, I still received my Greenhouse-In-A-Box from Hayneedle and I appreciate it. The model is good and the flowers look cleaner now. I looked at the instruction and installed it. It was complicated the first time but that’s okay. I learned something and it was a good experience.

I ordered an item twice. The first time I wanted to make sure my order went through so I called. Was told they were going to wait a few minutes and call back since I had just placed the order. Never got a callback. Later I came to find out it was canceled and I wasn’t notified. I ordered it again... Again I was not notified it was cancelled a second time. I called and they said my order wasn’t processed. I paid $30 extra for S&H for 2-day shipping and was told I couldn’t get my order in two days. Makes no sense. Never ever ordering anything from here again. The only reason I rated one star was because the option didn’t allow me to leave it blank. ZERO STARS. ZEROOO.

I had the worst experience ever with Hayneedle. My order was supposed to be delivered a week and a half ago as I wanted to have it for Thanksgiving. But half of my order was lost or misplaced and nobody ever called me to tell me that. I asked them about it and they sent out another shipment. The earliest delivery of the order that was placed second was the Monday after Thanksgiving, so I placed the first available delivery for that one. But two hours later, the shipping company called and told me that the misplaced items were found at the dock, so they could deliver on the coming Tuesday, which I was very happy about. I told them that whenever was the first available delivery, l would take it and I would make sure that I would be home.

We purchased interior home products from Hayneedle and we have had them for a year now. The price is a little cheaper over another online site, and the quality of their products is good and I like it. Ordering online was easy.

I ordered a Mid-Century white lamp similar to a Chinese lantern from Hayneedle. The experience was good. I ordered it online and I got it a couple days later. It didn’t show but I can tell there’s a little dent on the upper part. Nonetheless, the quality is good.

Placed order. Card was charged and an email was sent saying there was a problem with verification of my card. The card was charged twice. The order is still cancelled. I am currently waiting for the two charges to be refunded to my account. Customer service was very unhelpful in the process. Will never order from this company again

I needed end tables. I had gone to several stores, but I couldn't make a decision. I was irritated and tired within a couple of days of looking, so I just decided to go home and look on the internet because it was easier. I don't usually like to order furniture over the internet and my fear is that the item's quality wouldn't be good. I've ordered something online before and that was what happened. But ordering online was the only option I had at the time.

My granddaughter needed a kitchen pantry so I got her one and that was the first thing I’ve ever ordered from Hayneedle. I had, in my mind, what I wanted. I checked out Lowes and everybody else. I found Hayneedle. on Facebook where I find everything. I went to Hayneedle's website and it had the size, the color and the price I wanted. Their online ordering process was easy and the quality of the item was fine. It was easy to put together. We put it together in less than an hour and had it over at my granddaughter’s. You can buy anything you wanted at Hayneedle. In fact, my neighbor right down the road has already ordered two things from them.

On 11/8/18 I ordered a Queen tufted headboard. I was told in the order confirmation email the item would arrive by 11/14/18. I was sent a shipping confirmation which contained a FedEx tracking number. That tracking number originally showed a delivery date of 11/16/18. It was 2 days off but no big deal. On 11/16/18 the order never arrived and the tracking number says "delivery date pending".

I would not recommend buying anything from this site. I recently purchased a drawer and sent out damaged item twice. They now refuse to replaced the damaged drawer and are asking me to ship back the entire unit. All I need is a replacement piece. STAY FAR AWAY.

I have Hayneedle products in two homes. Ordering online was pretty easy. I’m pretty much electronically challenged and I could wade through it. I've purchased their sofa table, a couple of bar stools, and throw pillows. I was happy with the items until two pillows that I ordered through Hayneedle arrived in a Walmart box. Also, four other pillows that I ordered are perfect on the front and they look exactly like the pictures, but the back has this unbleached muslin garbage and that’s not good. It’s trashy, so I’m having them re-covered. Other than those, the sofa table and the bar stools that I ordered are wonderful.

Hayneedle was cheaper than other companies and their ordering process was a snap. We just put our information online, and that was it. The first package arrived on time and the second package, which I booked two months ago, arrived last Saturday. It was an Aerobin. And, we're still having a problem putting it together because the directions are in another language and I can’t read them. My husband's an engineer, and he tried to put it together but it just did not do it. The doors didn't stay like they were supposed to. I'm never gonna order from Hayneedle again. Don’t use them.

I’ve been using Hayneedle products for eight years or so. I’ve purchased hammocks, fire pits, mostly outdoor items. I like the outdoor items that they had. In fact, their outdoor rugs are phenomenal. I generally get my items well before expected and they're of excellent quality. I love them all. The online ordering process was super easy. I absolutely love that you get cash back when you purchase from them. I bought a fire pit and I got 20 some dollars to use for my next purchase. There was some kind of club that I joined and I absolutely love that. I went back and bought some rugs and it didn’t cost me very much money.

Ordered metal arbor in May 2018 to hold morning glories. Arbor collapsed in October 2018, due to defective metal in the structure's anchors. Hayneedle refuses to refund, citing its 30-day warranty. A metal arbor should last years, not days. DO NOT BUY ARBORS FROM THIS COMPANY.

I couldn’t find what I was looking for so I started looking on the internet. Hayneedle has a great variety of products to choose from and they had what I wanted. I bought two small end tables and a round end table from them. They seemed very well done and they looked very nice. I’d definitely recommend Hayneedle.

We bought a firepit from Hayneedle. It was a bit more affordable than some of the comparable items, and the ordering process was easy, great, and on par with all the other ones. The delivery was scheduled on a Saturday but the unit came on a Friday, which was cool. Hayneedle is definitely worthwhile and trustworthy. I would recommend them.

I made a purchase on Hayneedle not too long ago. It was a twin bed with a bookcase and under storage drawers. It was something my son likes. The ordering experience was good. However, what we ordered came through damaged. I called in and they replaced it, but the replacement was also damaged. So, we just ended up getting a refund and we donated the bed to one of the local community places. Other than that, everything else was good. Hayneedle has quite a bit of products to choose from.

I was looking around for a birthday present and Hayneedle's product was the largest one I found during my short research time. So, I ordered from them and my experience was excellent. I found the one I was looking for and everything was super easy. The quality of the product was as expected, too. It's a fire pit that has propane attached to it and it lights and fires up. It came as it was stated and didn't come broken, so I have no qualms or issues. The cost was also fine. But it doesn't say in the notes that it cannot be used for natural gas. However, when you get the instructions, it tells you that it may not be used on natural gas. So that was the only little quirk on that and it was a huge issue because it was designed for natural gas. Also, all of the fire pits I was looking at at the time could convert over to natural gas. Still, Hayneedle has great shipping prices, fast delivery, and a good selection of products.

Placed my very first of three orders online and received two products that were DAMAGED. FINLEY Home Turner Console Table in OAK finish was DAMAGED and rubbed on the corners in packaging or shipping. DAMAGED Boraam Industries Augusta 29 inch swivel bar stool in CHERRY finish which we purchased two. One was fine and the second one was totally cracked through on Part D, the Apron with swivel plate. Paid with PAYPAL. Was told parts would keep in touch in replacing the DAMAGED Part D-not so. Had to provide all the additional information and was told it would take at least seven (7) days to hear back from the factory and it would take another fourteen (14) days to get the replacement part if it could be replaced-it was up to the factory-not HAYNEEDLE.com who was PAID IN FULL.

I never had a bunny before and I just thought it would be cool for her to jump up and down instead of being in a small cage. It was a great experience ordering the two-story rabbit hutch with a rounded roof from Hayneedle. It looked like it was falling apart after we got it together but my bunny has been fine in it. I’m just worried about the rain when it starts coming because I don’t know how it’s gonna affect her whole house but we're gonna put a tarp over it. I was completely over the top that I paid as much as I did and the product that we've received but it's awesome. We really love it and she does too.

Ordered a firewood rack from Hayneedle. An email was sent by Hayneedle stating the "the item have been canceled because we couldn't authorize your credit card". The item was reordered with correction, and again the same email was received. A call was then made to Hayneedle to find out why the same email response is received and the credit account was charged for the two items after their email said it wasn't authorized!

Your orders get cancelled after being charged, you call customer service only to be told that their system automatically cancels orders and that it will be sent to an actual representative to review, but it will take 3-4 business days to process which is also the time you wait for your bank to release funds back into your account. They did this to two of my orders already and they did nothing for the inconvenience of their piece of ** service and processing of purchases. So ridiculous. They wouldn’t even help with expediting orders after their lame errors. So pissed.

Charged 3 times for 3 canceled orders: My sister first tried placing an order for a sofa set as a housewarming gift to us. Then received an email saying the order has been canceled, she tried again but once again got an email saying the order was canceled due to the card declining because the billing and shipping addresses did not match. So she sent me the money so I could order the set with my card. I ordered the set with my card which has matching billing and shipping addresses and still received an email that my order was canceled. I checked my account and Hayneedle took the money. So I had my sister check her account and they in fact took the money from her account twice! So every order we placed was withdrawn from our accounts but canceled on their end. I have tried reaching out. This company is fraud.

I got a garden bench from Hayneedle and it was a good fit for my patio. I've also had a few things from them for the last year and the quality of the items have been very good. The user-friendliness of the site is perfect and the ordering experience is fine. I also looked at different websites and saw that Hayneedle's price was fair. Their products seemed nice and they're packaged really well. I've never had anything come damaged and I don't have to worry about things coming broken.

I bought a gold New Orleans-style bookcase from Hayneedle at the beginning of October. Ordering was very convenient. I like that they give you what day that it’ll ship to you. Before purchasing, they let you know as well that the product is on hand, and that it is able to be shipped within X amount of business days. The product is top quality and I can use that throughout my life. This is my first apartment on my own, and I could probably potentially put it in my home.

My wife found the egg chair from Hayneedle and I picked it out ‘cause there were good reviews on it. The online ordering process was simple and quick. The quality of the egg chair is very good too and I enjoy the comfort of it.

I purchased a $600 + area rug and was credited with 52.06 in reward dollars. I was going to make another purchase today. But much to my surprise, the reward dollars were gone, so I did not proceed with the purchase. I was supposed to be notified before the rewards expired but I am not aware of ever receiving an email to bring this to my attention.

Order placed on 10/13 and was advised it would arrive by 10/19. After trying to determine what the issue was, customer service advised on 10/21 that they would get back with me in 72 hours. I have yet to hear back from Customer Service. Product finally arrived on 10/25. Poor customer service, no communication. NEVER AGAIN!

Hayneedle has products with good quality and their shipping is quick. It only takes a few days to get what I order. Ordering from them has been an excellent experience and navigating on their website has been easy. I’ve been very satisfied with the quality of their products and I find them cheaper than a lot of places.

Last year was the first time I used Hayneedle. I bought a $600.00 fireplace and was given rewards which I did not realize expire. They say they will send out an email when they’re about to expire, but I never received one. Although I was happy with the fireplace (5 stars there) I will not be shopping at Hayneedle anymore unless my rewards were reinstated.

I really love Hayneedle and my experience has been great. I also absolutely love the things I got from them. We ordered two products within the last 10 months and they are of very nice quality. I like that Hayneedle has a point system and that they have a whole grade. I can go cheap or I can go super high-end. I have a large buffet piece with seven people long that I bought for our breakfast room. But when I was searching, there were 900 different ones to go through. I was fine going through with it but the scrolling sometimes was not fast enough and I round up getting backtracked after I went in to look at the details of the piece. If there was a large group to search through, it won’t let me out faster than it was. So, they could work on that.

I got some lantern candles and some pots for plants from Hayneedle. Doing the purchase online has been smooth. I received emails regarding the shipment quickly and I didn't have to reach out to customer service for anything. They also have good quality products that are priced better than the competitors. I was talking to my mom about what I had ordered and told her that I had ordered from Hayneedle. She said that they love Hayneedle and that they shop on it quite often, so it was reassuring to hear other positive feedback. I would reiterate the same to others.

The TV stand was delayed a little bit but the online ordering experience was cool. Finding what I was looking for was easy. I also had a little trouble with one of the drawers where it was a little longer but it was cool. I'm happy with the quality of the product.

The first product that we bought from Hayneedle was a rocking chair. I also ordered two end tables. I also ordered something else that I had to assemble but I had no problem assembling them as they were well-labeled. They came in good shape and the price was right. I go to HomeGoods, which is a branch of TJ Maxx and Hayneedle's products are much nicer. In addition, the quality is excellent and the cost is just at the right price point that I'll buy it. One time though, I bought one of my end tables and it has a rustic wood kind of surface. But it was too rustic that it showed through the wood surface more than I would have liked. So we called Hayneedle and we got the number of the warehouse where it came from. The actual vendor said the table tops were out of stock, ‘cause we were asking for a smoother one. He said that whenever it came in, he would let us know. But we never heard from him.

I bought a 36-inch Red Ember fire pit from Hayneedle recently. I wanted something that I could sit out there at my brick patio and it was relatively inexpensive. Since I wanted to get a cover for it, I talked to one of their customer service reps on the phone. She gave me model numbers that would fit for my particular fire pit and she helped me out the best she can. What she didn't tell me, though, was that the fire pit comes with a cover. She should've known that. That’s the whole idea of being a customer service rep, you're supposed to know your products. Also, the cover that I got was way too big for the unit and it was $21. I ended up sending it back, but I didn't have to pay to do that. Hayneedle also credited my account, so everything worked out okay.

We just moved into a new house and I was buying a lot of things. So, it was important for me to utilize the sources that helped me maximize my financial resources. Hayneedle had what I wanted at a good price. I purchased a Sunbrella market umbrella and the shipping was fairly quick. I’ve had it for a couple of weeks and so far, it seems fine. I’m very happy with the Hayneedle products.

I purchased a mirror from Hayneedle that I was very excited about. They said by ground shipping it would get there by Oct 5. It was Oct 12 when I sent an email complaint saying it has been past due when I was supposed to receive my package and based on my order summary, the item had not shipped. I NEVER got a response from them about my issue. I wait a few days and I call. He says I should've gotten a response from the email and he cannot tell me why the object has not shipped and it can take another two days to figure it out.

We were doing a renovation in the house and switching out furniture. We saw the dining table on a few websites and it came down to the one that had the best pricing which was Hayneedle. The ordering experience was extremely simple. I put in my credit card information and I received the table a week later. Everything went smoothly. The cost and quality are in line with each other, so I was happy with both.

I spoke with two people, one was very helpful, but turns out he was not telling me the correct information. I then was charged a third time after I had asked if specifically if they would charge me after my 2nd canceled order. Now I'm out 450 bucks for one item I don't even have. I called back after I found out I was charged again and spoke with a woman. She says rude to me when I was trying to explain why I was upset being out so much money. She told me there was nothing she could do and that was that. I don't see myself ordering from here anytime in the future.

I was searching for rain barrels when Hayneedle came up. I bought one from them and the unit I got had a spout that was a little bit off. It was sideways and not clutched on to the product itself. Then, the netting over the hole won’t let a lot a water in it at one time but we had another screen that did so as not to allow mosquitoes. Still, the rain barrel is attractive as far as they go.

I ordered an Ashley dining table then arrived with one corner having been banged either in packing or during shipment/delivery. I took photos and contacted Hayneedle. They responded very quickly and didn't even ask to see my photos, taking my word for it. They gave me a refund right away, offering me to order a new one and didn't even demand I send the table back. I was very happy with how prompt they dealt with my case, and their overall customer service. I will most certainly buy from them again (hopefully with nothing getting damaged, but I have faith they will solve all issues).

We were having a wedding and didn’t want to rent a tent. We bought one from Hayneedle and it was worth it. It was delivered quickly and it was a good price.

A coffee table was purchased for me that appeared lovely online but not in person. I was told to send it back via FedEx. I never received an email letting me know the return was received. I was told from 2 different customer service people that I could be issued a mail check. They informed me that a mail check would take 30-45 days. Today I received an email saying, "Sorry we are issuing a credit to the original method of payment!" I know I made myself clear this was a gift and I did not want it returned to the original method of payment. The only other option I was told I could have was a store credit. I feel if someone puts something in writing and advises you that yes, a mail check will be issued then that’s what should happen! Needless to say I am beyond disappointed!

I had Googled for a bed frame for my son and the price of the one I saw at Hayneedle was good. It looked nice online so I ordered it right through my phone. The delivery was supposed to arrive on a Monday and then we didn’t get anything. I looked in and the shipping had been updated to Tuesday. It was a day behind than what it initially said, but it wasn’t a big deal to us. It has a good price for the quality. The product was at the cheaper end of some of the ones we were looking at, but it’s pretty solid. It seems to be well made, so we’re happy with it.

I looked online at quite a few sites, and Hayneedle had the product that looked the best to me for my needs. Ordering online didn't take very long and the process was very easy to understand. I got an email the next day saying the product wasn't in stock, and they would send it as soon as they have it. I got the product in about 2 weeks and I'm pleased with what I got. It seems sturdy, and it did exactly what I wanted it to do. The cost was also a little bit lower than other sites for a bigger storage center and the quality. Overall, my experience went very smoothly and I'd order from them again if I see something else I needed or wanted.

I purchased a computer desk from Hayneedle and the ordering process has been easy. I’ve been searching for something that fits my needs and specifics that I wanted, and the desk met the criteria.

I was looking for a particular product for my dog and Hayneedle had the one that seemed to be the best. They also had more of what I wanted. There were other companies that had other things but I liked the product that Hayneedle had, so I ordered from them. It was very easy and the product that I received was excellent. But I got rid of the dog and I didn't get to put the product together. I had to send it back and the process of doing that was very simple. I got reimbursed right away, too. It was a great service and I'd use Hayneedle again in the future because I have other animals.

I placed an order for 8 chairs with Hayneedle. I then received an email that the chairs were on backorder. They charged my card on a backorder. I called the next day and spoke with Terry to cancel the order. Terry cancelled the order and told me the funds would be returned in 2-4 days. Next day I get an email that the order I cancelled has shipped. Well I bought the same chairs somewhere else so I called and spoke with Ruth who said her Lead Cheryl would have the order turned around and I would have to wait until they are headed back to Hayneedle to get my money back.

I like the flower pots that I bought from Hayneedle. However, we’re having problems with the chest that I got from them. Looking at it, the left hinge where you screw the screw into it is not holding it. There’s a little groove there and a bracket should be there. You need to screw the screw down and up underneath it, should be a washer to help me out to secure it and we don’t have that. I like this item. It’s very nice. The other hinge works, but the whole left side doesn’t seem to work right. We’re trying to figure out what to do with that but I’m not gonna send it back because it’s too much of a hassle. I've been ordering from Hayneedle for the last three years. The quality of the products that I got from them were all good until I got to this one. Other than that, everything else has been great.

I bought a table and outdoor table and chairs from Hayneedle beginning of the year. They were really terrific. So, a month ago, I ordered eight covers for the chairs outside for the winter. But instead, I got eight umbrella covers. I talked to a gentleman from Hayneedle and he told me that he was still learning things. I was in a hurry, but it took me a day and a half to get this order in with him. I had a $49 credit but he told me that he didn't know what to do with it.

I ordered a mantel clock from Hayneedle as a gift and the ordering process went great. At one point I called in because I didn't receive an email from them and when I talked to the representative, I realized that I had mistyped my email address -- that was why I didn't receive my confirmation. They figured that out for me very quickly and it was very nice. I was also concerned about shipping but the product was packaged very nicely so I didn't have to worry about that. The people I gifted the mantel clock to liked how it looked and were pleased with it.

I love the dining chairs and two lamps that I bought from Hayneedle. My experience had been great. I had a couple of issues with ordering, and everything was taken care of and made right. Hayneedle's customer service was very helpful.

The hen coop I bought from Hayneedle was constructed okay but it was made of really cheap wood. I'm worried about it holding up to the weather and other elements. But I bought it, so I gotta deal with it.

I have a purchased a vase based on a picture advertised as a gift for family. When visiting the family, they thanked me for a lovely vase and showed it to me. It looked nothing like the picture of the item I purchased. I was mortified. It was a tiny vase. I couldn’t make a return as it was a gift. Hayneedle was unable to accommodate in any way.

BEWARE!!! CUSTOMER SERVICE SUCKS. NO COMPANY BUSINESS POLICY AND PROCEDURES CONCERN! CUSTOMER SERVICE REP NEGLECT important information that cost consumer time and money. Think twice before order from this business!!! Because they are all about getting your money, and giving you ** service. Good luck if you decide to buy here!!!

I was looking for the type of shades I wanted and Hayneedle happened to have it. But, there was a mistake on the measurements of the shade that was on the website. It was described as being over 20 feet long, so I called customer service and got a girl named April. She laughed and said that was obviously not the right dimensions, but she couldn’t find them when I was on the phone so she said she’d call me back. It took a while to reach each other back, though. We had a real phone tag going where she just kept calling back and I kept calling her until we finally connected. She found out what the dimensions were and it was all done very well. I asked her a couple of other questions too. April had a terrific follow through and gave me all the information I asked. It was an excellent experience and I was very impressed.

I ordered a $3,000 couch that turned out great! Until I washed the cushions and they completely fell apart! The tag clearly says “Wash before iron” but when I called customer service... they said there was nothing they could do. NOTHING, but help me SHOP FOR NEW ONES! I would have never purchased such an expensive couch from this company if I knew the quality was this low. Completely disappointed - DO NOT USE THIS COMPANY.

First time dealing with these people and they had a question about my card. A card I've used for over ten years and never had an issue. The people on the phone seem helpful. However, I was told the misunderstanding would be cleared up in a day. When I heard nothing back, I called. This time they told me they don't deliver to trailer parks, which was my billing address not shipping. So I have canceled my order and I'm waiting to see how they handle this. VERY disappointed for a first experience!

I went online and started searching for what I was looking for and I found it on Hayneedle. They have good prices, and my experience ordering a computer desk online was perfect.

Ordering from Hayneedle was easy. I like the garden bed I got from them. Its quality is good and the price was reasonable. Also, the size and shape is right for what I needed.

I ordered the Sauder Palladia Armoire from Hayneedle on August 27th and I didn't get it until September, the week of the 20th. FedEx lost it, so I called back and Hayneedle didn't have it in stock, so it was a month later before I got the armoire. And I had to change the shipping address because I didn't trust FedEx to deliver it to the lady that I bought it for. But it was not Hayneedle's fault and the representatives I talked to about the shipping fiasco were good. They did great and gave me a 10% off on it.

I needed some new stools for the kitchen. I went online, and I found some counter stools through Hayneedle. The cost was excellent, and I got them within the shipping timeframe. I had a good experience with Hayneedle. I'm completely satisfied.

Hayneedle is a good company to work with and I've had their products for a couple of years now. I purchased a TV stand and the process of ordering was very good. The cost is acceptable and the quality of the product is decent. It was a very good experience, overall, and I would recommend them.

I'm an interior designer, and I bought lamps from Hayneedle for our clients. I put in a description of something I was looking for, and Hayneedle popped up, and it was in the right price range for my client. The online ordering was easy and good. However, one of the three lamps that I ordered was broken. The boxing on the product wasn't very good. I've got to call their customer service and see if they can replace one of them. But I would order again from Hayneedle.

Ordering a corner shower shelf from Hayneedle was easy. I looked around, and it was a good price. We love the corner shower shelf. Use Hayneedle.

I bought this loveseat from Hayneedle and received it in two boxes. Once I opened the boxes I realized that they had sent out two left sides of the couch and that I wasn't going to be able to put it together. I called Hayneedle and was told they would reach out to the vendor. At this point it's been over 2 weeks and every time I ask for an update I'm just told that the vendor is working on it with no kind of timeline o when this is going to be resolved. Just ridiculous customer service and they just keep pulling me along to who knows when. I am supposed to wait another 2 weeks, 2 months, or 2 years?? Really not a great experience at all.

The privacy screen from Hayneedle matches my existing furniture. I put it on my patio for some privacy from my neighbor. It was really easy to order from Hayneedle, but something happened with the manufacturer when I ordered a second one. I never received it, but they credited me my money. Overall, Hayneedle is a good company.

As you read this review, please keep in mind that I am a real person who's dealt with a sub-zero company and I AM NOT USING HYPERBOLE. My first experience should have told me not to do business with this company ever again... but shame on me. I did. And I am once again sorry that I did. Back in August 2018, I ordered an ARMOIRE from Hayneedle in the color BERCH. When the shipment arrived it came in TWO large separated cardboard packages. BUT... and here's the "but"... one was marked "BERCH" and the other was marked "DISTRESSED GREY." WOW... talk about ineptitude. How can someone make such an obvious error? I had already opened the package that was BERCH which was very very large. When I saw the other package marked "DISTRESSED GREY", I knew I was doomed.

I love the color of the backless bar stool that I purchased from Hayneedle. It has a grayish undertone to it. I have a lot of that gray undertone and it'll go with my club chairs in the backyard. I also like that it has a good height. I just got the stool yesterday. I've set it out and it looks very nice.

I've been ordering from Hayneedle for a couple of years now. They had the best selection of the painting that I was looking for outdoor works. Usually, if I can’t find something and want more variety, they tend to have it and they usually ship within the week. My online ordering experience with them has been excellent and their website has been easy to navigate. The quality of the products that I got from them are good. I’ve done rugs and most of the things I get from them are pre-fab which they don’t put together. So, if I have to put something together, I go somewhere.

Stay far away from this company! I have now tried to place an order with them THREE times. On each occasion, they charged my credit card and then one day later sent me an email saying that my order had been canceled because of some nonsense about how it was for my safety because "they could not verify my billing/shipping address". I then had to wait up to 7 days for the money they had charged to be returned to my card!

I purchased a rocker glider for my mother from Hayneedle and the picture shows a matching Ottoman. My mistake for not realizing it was not included, which caused great disappointment, however trying to order the matching ottoman was not possible because Hayneedle does not carry it. Why are you showing it in the picture if you don’t carry it? We really wanted an ottoman with the chair as my mom has bad feet. We love the rocker glider chair and are satisfied with the quality but we are very disappointed with not having the matching ottoman and not getting any help on how to obtain one when I called. The lead time to receive the chair was quite long as well (ordered 9/4/18, received 9/22/18). The only thing that would make this right is someone contact me on how to get matching ottoman.

Ordered an outdoor sectional on 8/28/18 that was damaged upon arrival. Contacted customer service six different times, they’ve sent me the wrong part three different times and I’m still waiting on the correct replacement part. Today is 9/24/18. Beyond ridiculous.

Sometimes dealing with people can be difficult, especially when you can't see them. they cease being 'people' and become more the faceless interminable bureaucracy that is designed to keep up from getting solutions; keeping us from being happy. I must say that hayneedles customer service at first appeared in this category. I now know that the first person I was dealing with a)does really exist, b) was attempting to do a job that depended on OTHER people (nameless and faceless to him also), and that c)given enough time it may have ended the same way that this detour through consumer affairs provided. As with any dealings with customers/customer service communication and information in a timely manner is probably the best way to proceed. I think that is what Hayneedle strives for in a perfect world. I thank them for there timely response and resolution, and as following any happy/satisfactory experience will hope to see something I like in their offering again. Thank you.

Hayneedle took care of everything. I bought six chairs for my dining room and four for my card table. Ordering these chairs was very easy. I was missing a part in the first order, but they corrected it. I got an extra discount as well so I'm very happy. The price was right, the chairs are great, and I would do business with them again.

I'm very happy with the Adirondack chairs we got from Hayneedle. We wanted to have something comfortable to use outside that would last for a while. The assembly was a little bit tricky, but the product itself is good. At first, ordering from Hayneedle was a little bit tricky because I was trying to use a coupon, and I couldn't use it online. I had to call and then I ended up ordering online. The rep I spoke with was great because she gave me a suggestion of a product that was comparable to what I was looking at, but I could use the coupon on.

I liked the price of the sewing machine I purchased from Hayneedle. Also, I got it two days before it was supposed to come, so that was good. The sewing machine's quality is great, too. Go for Hayneedle.

We moved to a different house and I needed a standing armoire. The jewelry armoire I got from Hayneedle has a quality that is good. It’s just that it's a lot smaller than I thought it was gonna be, but that was my fault for not paying attention to the dimension. I found the armoire at a fair price, and the shipping was fast. It came nice and the package was good. The online ordering process with Hayneedle was also easy and pretty self-explanatory. The site was perfectly user-friendly. It was a good experience.

Ordering online from Hayneedle was very interesting. The processing was good and it was fast. Quality-wise, the products were excellent. I’ll recommend Hayneedle to my friends if they are interested.

The table lamp I got from Hayneedle has a little bit of a Peruvian look and got some crystal on it. I've been looking at that product for a long time and decided to look at it again. The product has a good price and quality. My experience with Hayneedle and the online ordering process have been fine.

I bought a tv stand from them. The box didn't contain the hardware. I called. They offered to issue me a partial refund to find it myself, like my time couldn't be less important (they obviously think less of their customers). Taking the box apart and searching for the nonexistent pieces took 25 minutes, and the call to customer service took another 20 minutes. They said they could provide me another box, where I could fish through to find the hardware then FedEx the rest back (because they're too busy to find the hardware themselves), or I could place all the pieces neatly back in the box and they could schedule a pickup, and give me the money back upon receipt. What did they offer for all my effort, nothing. If I could give them a negative rating I would.

I wanted a smaller recliner. I bought one from Hayneedle for 180. It was originally 400+ and I thought it was probably decent. I figured there was a clearance thing, but the recliner was probably worth about $60. The packaging took me almost an hour to open. I couldn’t just slice and open it, between the tape on it. Once I had it opened, I would have put it back in the box if I could and send it back. However, the box was totally destroyed. Also, I ran the vacuum on the recliner and it just kept me up. I didn’t realize it was from China. I would have never bought it. I was just so disappointed in the quality of that chair. It was junk and I can’t even give it away. Hayneedle's website was fine, but I’ll never buy anything online again. You get what you pay for.

I ordered my item online. It was supposed to deliver on 08/31/2018. Today on 09/14/2018 I called customer service and they said they do not have item in their inventory. They told me to wait 5 more days then they will have item in their inventory and then they will ship. SERIOUSLY? If you do not have item in your inventory why it is showing on your website. Why you mentioned it will deliver on 08/31/2018. Just cancelled my order. Thank you for wasting my time.

I purchased a very large Sunbrella. The product was perfectly fine itself... Just one side was broken. After posting it on a review I was contacted and apologized to and Hayneedle refunded my money and I never requested that to be done. I was so impressed with their customer service and I would order from them again! Thank you for your outstanding service!

I bought raised garden beds from Hayneedle because of the free shipping. Ordering was pretty easy and it was a super fast shipping. It was overall a good experience.

Hayneedle has a great selection, pricing and website. I’ve been looking for a porch swing, and they had exactly what I needed at the right price point. The online ordering process was super simple and really transparent with the shipping. Everything got here on time. We were really pleased with the service. I love the porch swing and it’s beautiful. The quality does not disappoint for the price point. I had looked at other places, and this is the best price I could come across. I’m definitely keeping Hayneedle at the top of my browser so I’d know to search there next time.

Hayneedle had quality products for what we needed and I put in an order for three benches a month ago. I’m familiar with the website so I had no issues.

I'll start off with the packing and quality of their items. I received a dining table with the box dented, and unsurprising damage to the table itself. It wasn't just a chip off the paint, it was a chops off the wood! I contact customer service regarding the damage. I was reassured I would receive a FULL refund, since the fault was on Hayneedle's end. Moreover, the chairs I had ordered to accompany the damaged table would no longer be needed, so the representative reassured me the chairs would be canceled and my card would not be charged. Disappointingly, my card was indeed charged for the chairs and it was shipped after all. It gets WORSE.

Hayneedle had the end table and coffee table set that I was looking for. They have good quality furniture at a reasonable price. Ordering them online went well and the website was very easy to navigate through.

I was looking for gray upholstered dining chairs and Hayneedle came up. The price was shocking. I took a screenshot of it and then, the next day, I got a 10% off coupon in the mail. I called customer service because I was worried about their return policy if I didn't like the item and the reps were very helpful. I used the coupon and ordering was very easy. I ordered a set of dining room chairs and once I knew how it looked, I ordered more stuff to finish. With the price, I knew the chairs weren't going to be amazing quality but they seemed like very nice chairs. They seem a little stiff but that happens. They will wear in the more you use them. I'm happy with the quality for what I paid and I would definitely recommend Hayneedle. I had a very smooth and easy transaction.

One of the few items I purchased from Hayneedle was a couch. I liked its price and the actual item description fitted what I was looking for. Ordering online was easy and the quality is good for the price. Try Hayneedle.

Hayneedle had the china cabinet that I wanted and the price was right. Ordering online was easy but I initially found the item on another website. When I first searched with the terms for what I was looking for, it didn’t come up. But after finding it somewhere else, I went back to Hayneedle then searched for the exact product name and I found it. The cabinet was described as solid wood but it’s just particle board. Still, it has good quality. It wasn’t a major expense and I got what I paid for. Overall, I had a good experience with Hayneedle and everything went smooth.

I found a patio umbrella on Hayneedle today that I liked and the price was right. On the page where I went to order, it stated if I paid another $2.60, I would get free shipping. However, when I tried to place the order, I had a problem in that when I hit “next” it just threw me back to the page I had completed with any info. It did this two times, so I called. And, I never saw the $2.60 free shipping again. I talked to one lady who said that was not available, and when I asked why and that it was false advertising, she hung up. So I called back, and got another lady, who said the same thing. I decided I did not want to order from Hayneedle with all the problems, thanked her and hung up. I will not be back to this site. Something is fishy. If they will not honor what is on the page, why don’t they remove it quickly? Too many umbrellas for sale out there to deal with this issue.

Ordering from Hayneedle went well. I went to the homepage and it has some cute stuff of people. I know Pottery Barn does this too where they show people who have integrated some of the stuff from Hayneedle into their house and they show how they use it. It's always nice if you see something that you like and then you can automatically click on that picture. And then, it says, "Shop this look." The ordering process is easy.

I got a coffee table, a nightstand and a TV stand from Hayneedle. I admire and trust them. I also like their price because it is cheap. Ordering from them went well. I also like the fact that I had a coupon for the items. Also, the quality of the items is good. However, the coffee table I have seem to be a little bit smaller than what I expected. I had to send the wrong package back but I don’t even know what the return process is like. But overall the coffee table is good. I also have recommended Hayneedle to a couple of people.

I recently bought an offset umbrella from Hayneedle which looked like what I wanted. The price was right and it was the size that I needed. Their ordering process online went very well but when the products got here and I put it up, it didn’t withstand three days of use. One of the braces bent and the hole that held the brace and the pin in there was not properly set. It was not what I wanted at all so I contacted the customer service and their response was good. They sent me the shipping label, I sent it back and everything was fine. I’m waiting for the check now. Hayneedle needs to have a better product.

I decided that I want go get a new bed frame so I started looking online. I came across the bed I wanted and it brought me to Hayneedle website. I placed an order for a queen size canopy bed and a full length mirror. With the 10% coupon it gave me for signing up for the rewards program, my total came out to 600.31. My debit card was charged and I got a confirmation email for my order. Hours later I get another email saying my order was canceled due to not being able to authorize my card.

The storage cabinet I bought from Hayneedle was very inexpensive, which was a good thing. Also, it looked a lot like a more expensive item that we had seen. However, the quality was marginal. There were some blemishes in it and when I put it together, there were a couple of crush marks on the edge.

My wife purchased bunk beds from Hayneedle and she got them because of the price. It got shipped to us and the boxes were good. They weren't torn up. The instructions were simple as well, but it took a while to put everything together as there was a lot of pieces. All in all, the quality of the product is good.

Ordering online at Hayneedle was easy. I bought a bar stool and I liked its price and the shipping. It is a sturdy product and it was easy to put together.

I’ve ordered from them a number of times and have just been appalled by what I’ve received. I had later say the same thing for, no joke, 25% of the cost that they would be charging when I visit Hobby Lobby, TJ Maxx, Marshalls, etc. It absolutely blows my mind how expensive they are for what little quality you receive. I purchased a $1,250 couch last year, and stupidly, I didn’t shop around. I later learned after purchasing it, that I spent over $450 more for that couch than I should have. There were about eight other stores that have had the same couch for between 750 and $800! I was so mad at myself! But still, think a company would jack up the prices that much is just repulsive.

The window chime by Hayneedle seemed good quality and the website was easy to navigate.

I was on Craigslist and a sectional set was for sale, and I decided I was gonna get something new as opposed to something old. I looked up the model number and Hayneedle showed up, and I quickly found the set that matched the one that I saw. Overstock had it too, but they didn’t have a lot. The set I got is high quality and I really like it. It looks simple but great. It has wide aluminum feet with gray cushions. It also has a square glass coffee table and foot rugs, which I turned into actual seating. It's very flexible and you can really set it up the way you want to. However, I don't like the cushion because you have to take them in before it rains. I also thought the set was a little expensive and could have been down by another 200. Still, I like that you get points that turn into real dollars which I’ve applied towards some seat cushions. Overall, I’m happy with my purchase and I would definitely recommend Hayneedle, especially if you’re buying high-end items.

We've purchased several pieces of furniture from Hayneedle. The most recent of which was a set of stools. I bought it because of the price and because its size is right for where I needed it to go. Once we ordered a bookcase and its top laminated part has a little crack but it wasn't something I would return the unit for. I've read reviews and I've realized that some people haven't been as lucky as we have been. We've been very pleased across the board with Hayneedle's products and delivery, including the estimated time of delivery. I would recommend them to anyone.

My experience with them was sooo bad, I bought a bed and FedEx leave my bed in front of my building on the street. When I called them to put the claim they say that I have to call FedEx and tell them but I didn’t bought my bed in FedEx. I bought my bed in Hayneedle.com. They are supposed to be responsible. I don’t recommend this company.

Recently, I purchased an accent table from Hayneedle. They had the best price for the table out of about four places and it was cute. Ordering online was simple. You go and find what you want, and then you pay for it and it goes through the normal process. They tell you when it's gonna be delivered and what to expect. I'll recommend Hayneedle and I will order from them again for sure.

I bought a patio table from Hayneedle after a referral from a friend who had purchased some. The ordering experience was good. The table has a good cost and its quality is excellent. It's definitely worth it to get on Hayneedle's website and look at their stuff.

Back in 04/18 we order a console computer desk for our business. We just got around to putting the desk together and sadly once we stood it up we had to catch it from falling over. The items is very weak. Even though we tried to keep it from falling over it still came apart. I understand that this item can't be return. We are deeply troubled by this product and the loss of all this money for something that our company really needed. Product is terrible, had to call Sauder and order missing part and that took a full week. If nothing else we want to help others not to waste their monies. We took pictures so we will post them along with our reviews to help other not to waste the amount of money that we spend. S.**. Model # 411614. Lot # 390142.

Ordering online from Hayneedle was good. I purchased a Wicker hanging egg chair with cushion and a stand to go with it, and the quality is great. They were having a sale at that time, so the cost was very good. Hayneedle was perfect and I would recommend them.

The compost tumbler we bought from Hayneedle is a high-quality product. We like its durability and the lid works well, which is important. We’re pleased with it.

I purchased an outdoor cushion box from Hayneedle and I've had it for a month now. The online ordering experience was very easy and the quality of the product was decent. For the price, it’s good quality. The tracking was very clear and easy too. It was a good experience, overall.

We purchased an outdoor sectional from Hayneedle. Its quality is really good and we like it a lot. It was also reasonably priced. Ordering it online was really easy and the site was self-explanatory to us. The only thing was, when we ordered, we got an email saying that we could schedule the delivery within 48 hours after the purchase gets through. The way the shipping works is they deliver it to the area, and then you schedule when it would be delivered to the house. We weren’t able to do that until a week later. That was confusing, but other than that, everything was good. Hayneedle is a good company. They have good products and you should definitely look into ordering them.

Bought a desk from Hayneedle. After it arrived, I spent nearly an hour putting it together. Last step said to attach knobs and drawer pulls. When I started doing that, I realized one of the drawers was severely broken. The front of the drawer had broken off of the rest of the drawer so it was no longer attached, leaving 8 exposed nails behind. The drawer face was severely broken, breaking into 3 pieces. It was beyond repair. The drawer also would not open more than 3 inches because one of the drawer slides was installed backwards! Not only was the drawer unusable, but the entire drawer face is now missing. The desk has an entire drawer missing with exposed nails left behind. What am I supposed to do with it?

I ordered a desk from Hayneedle for my daughter. Ordering online through their website was convenient, fast and easy. The desk seems to be a good product and it serves its purpose. It was very reasonably priced, looked nice -- it doesn't look cheap and had good reviews. Any time that I'm looking at purchasing something, I'm gonna read other people’s reviews and see what they thought about it. There were some negative reviews about the desk being cheaply made but for the price it was good value. It will definitely last until my daughter outgrows it and needs a bigger desk.

The desk I purchased from Hayneedle is made of sturdy, solid wood. It's unfinished, so I can do what I want with it, and it was the perfect size. Plus, the cost was perfect. It came quickly so I was happy with the delivery. Overall, I had a very good experience.

My son in law's birthday was quickly approaching as I procrastinated to shop. He loves chess and Hayneedle has a ton of really Awesome chess sets. EXCELLENT QUALITY!!! I did not think it would arrive by his birthday and much to our surprise Hayneedle shipped it to us and it arrived several days early. Thank you Hayneedle for your excellent quality product along with excellent customer service. We LOVE IT!!! We appreciate all your hard work.

We needed something that was nice, squishy and foamy and it just happened that the Hayneedle floatees were a perfect match and were reasonably priced. Their site was good too and easy to negotiate around. I got the rectangular foam pool floatees. I cut them up and used them as head protection on my assembly line. Hayneedle’s service and delivery were good and everything about my experience was fine.

The craft table from Hayneedle had so much storage but still looked very clean. I liked its design and functionality, and the price was also a good value. My boyfriend was helping me put it together and there was another packet of pieces that we didn't know was there. When I called, they immediately put in an order for another package of all the parts. However, my boyfriend found the parts immediately after I called. So, I called back and the lady said she would leave it open and then we could just call back when we are done which I did after we got the unit put together. Everything was great and they were wonderful about it. They were very patient and helpful. Aside from the exceptional customer service, I’m very happy with the cost in relation to its quality.

I really like the bunk bed that Hayneedle had and I couldn’t find it anywhere else or if I could, it was more expensive. Purchasing the bed and the delivery was easy. Plus, it came quickly at the time that it was supposed to. We may have put it together wrong though because we were missing a couple of screws. I think we put in the wrong screws. Hayneedle is good.

I ordered 2 pieces of furniture from Hayneedle. Both pieces of furniture showed up with chips to the wood and damage on several pieces of the furniture, in fact one piece was completely broken and I had to glue it back together before assembling. I would strongly recommend you order from somewhere different. The furniture is actually nice if it showed up undamaged. The instructions weren't very clear either but manageable.

I ordered Décor Therapy round side table with 1-door and drawer from Hayneedle. It looked nice and when we got it, we felt that it was a great find. And so far, it’s been really good. It served the function that we needed, which was a side table that would be useful to my wife when she's nursing our infant son. It has a drawer as well as a cabinet that allows us to store things in. It also fits really well in the space that we have between the sofa and the reclining chair. It was a good deal.

I bought two leather chairs from Hayneedle and my first online ordering experience with them was very good. The reps were very sweet. One of the chairs came missing the screws to it so I had to wait, and they sent me the packet. The quality of the product I received is perfect.

I've had the Hayneedle shelving unit for a couple weeks now. I saw it on the internet and decided to purchase it. It was easy ordering online and I had a good experience. The quality of the product is very nice and the cost is reasonable. The unit looks very pretty in my living room. It has family pictures and I'm very pleased.

I bought a garden arbor, which is like a lattice to grow vines on, as an anniversary gift for my wife. The online ordering process on Hayneedle was fine and the product got there on time. The overall quality of the product was fine as well and it did what they said it would do.