Hayneedle Reviews

Ordered a dining table and matching chairs. Can't review the product because they never delivered them. Contacted them and was told it was signed for by myself on a day I was at work all day. Can't get a hold of anyone either. This is a garbage company.

I purchased the Vasser Orb Fountain. It arrived damaged and missing the pump. I went online to report the problem. The screen showed my item was “eligible for return.” I filled in the drop down boxes and clicked “Continue” nothing happened. I tried using my phone; same thing, I could only get to the “continue” button. I reported the problem twice via Hayneedle’s “Contact Us” page. Both “emails” went unanswered. I am going to initiate a dispute with my credit card company. I cannot believe a company operates this way given the competition from Wayfair’s family of companies and Amazon: companies that offer genuine customer support. I called customer service on a Thursday, waited over 50 minutes on hold for a “customer advocate” to answer the call.

I had been looking for outdoor daybeds - I couldn't find quite the right thing. They were either ugly or too small or too rickety or too expensive. Then I did a google shopping search for outdoor daybeds and found this super cool thing that Hayneedle had. I was really nervous when I saw the reviews about Hayneedle but then I figured people only tend to write bad reviews not good ones. So I took the chance. In the purchase window it told me it would be delivered around Jun 19, but maybe later bc of COVID. Then I got an email asking to schedule my delivery Jun 15 or later (which is also a very nice service, usually it's we're coming ready or not). Then I got a call from the delivery service and they asked if they could deliver even earlier. In the end, I got my item delivered 9 days early, in great condition. I got a really unique item, for a great price, delivered early.

Purchase Weber Genesis II natural gas only to realize I needed propane one. Immediately within 5 minutes I emailed to cancel the order and switch to propane one. I called next day (number takes to only answering machine) to confirmed my email. Naturally, no one calls back. Next thing I heard was from the shipping company saying they are delivering the grill. Told them to stop and hold until I resolved this with Hayneedle. Problem begins. It took almost a week to talk to someone (had to get the 'real' number from shipping company) and they told me they will take it back with $294.00 fee I have to pay for 'handling' fee. I ask them to provide paper document stating the policy. Never received it. After 2 weeks later, I got an email saying they received the grill and they will refund me minus $294.00. Never I will do business with them and nor should you.

Ordered "In Stock" product, a Better Homes & Gardens Rustic Country Desk. Received confirmation. Received shipping date. A week later received a revised shipping date. This morning, two weeks later, I was informed that my order has been cancelled because it's out of stock.

Overcharged by $91. Said credit issued and it wasn’t. Would give no star if possible, Purchased a second time from them and used their 10% off code. It showed it deducted it on the screen but once I clicked place order it removed it and charged full amount. I contacted customer service and was told it would be fixed at shipping but it wasn’t. Had 3 different people tell me it would be fixed. Finally put in a claim through my PayPal and they told PayPal it was shipping charges (Shipping was free. I have the invoice.). Company is just a rip off. Prices aren’t better if they overcharge at checkout.

I’d been looking for a few items for 2 weeks and I’d stumbled across Hayneedle. I usually research a website prior to ordering from it but because I found the items I was looking for on Hayneedle, I quickly bought them. Then I researched the website and found mostly 1 star reviews and I immediately got scared. I received an email from Hayneedle saying that my items will be shipped the following day and it was. I received all 3 items (bookcases) with no issues. I’m a real customer and had a really good experience with Hayneedle.

I received a broken lamp. I could not send the email because it did not accept my order number. The phone number was not in service. The top of my lamp was cracked with all the pieces inside the wrapping. Almost cut myself. Mostly disappointed that I could not get in touch with Hayneedle.

Ordered two Jeco Santa Maria Wicker Patio Rockers at over $250.00. About six months later plastic wicker started becoming brittle, breaking off and unraveling. Hayneedle advertised the customer would enjoy these chairs "season after season". Customer service refused to help saying the chairs they sold me were warranted for 30 days. Why would they even sell furniture with only a 30 day warranty? So much for season after season enjoyment. So much for truth in advertising. Beware of this company and if you have a problem with a product sold by them, be prepared for a nice customer service agent to say "sorry, we can't help you".

I had bought the kitchen chairs here 1 yr ago. They are solid. We love them. I called yesterday to get 2 more matching chairs. On the phone I got a strange survey request I could not get out of so I hung up. I tried again and got the same thing. I never was able to get to a rep to place my order. However good for me. I went to Amazon and got the same chairs exactly for $60 less!! GOODBYE Hayneedle. I won't be back!!!

I ordered counter stools from Hayneedle and when they arrived they were the height of their barstools. I contacted customer service, only to have them tell me that their counter stools are the same height as their bar stools. I then had to screenshot the counter stool specifications to prove to them that there is about a five-inch difference on their website between the two.

I purchased a table online for $1300. It was delivered and the quality was not worth that much money. I began the return process. It was very frustrating. The trucking company Hayneedle uses would have me schedule a day, wait from 8-5, and never call or show up. They did this to me 5 times! Finally they showed up on a day that wasn’t even scheduled. So after a month of being jacked around the table was picked up and sent back! It has been 3 weeks and Hayneedle refuses to give me a refund until the table reaches their warehouse!

I ordered 2 Belham Living Blakely Arm Chairs and received 2 ottomans instead. I had to get those picked and reorder the chairs. Now, they delivered one chair and one ottoman, still not 2 chairs. The box holding the chair was ripped completely open and the chair was coming out. I assembled the chair and it’s only large enough for a small child and extremely uncomfortable. Now both the chair and the incorrect ottoman are going back. It has been very frustrating and I will not order again from this company.

I did some online shopping to compare prices of the iRobot Roomba i7 vacuum cleaner, and found that Hayneedle had the best price at almost $100 less than other retailers. I should have known then that it was too good to be true! I placed the order on January 1st, my credit card information was accepted (I saw the pending charge on my account), and a ship date of January 17th was noted in my order. By January 21st, after not receiving any correspondence from Hayneedle, I decided to check my order online. All it said on my order was "This item was cancelled." No explanation, no email, no phone call...nothing. Such a terrible way to conduct business. Of course the item is no longer available on their site, so I will be buying elsewhere, and no doubt paying $100 more than I was quoted online with Hayneedle. I'll think twice before I ever order anything from this company again.

I was reluctant to order a 3 piece accent table set from Hayneedle based on all the negative reviews but I’m glad I took the chance. Maybe I was one of the lucky ones. Delivery was spot on and there was no damage to my order. Tables were very easy to put together.

Ordered Casey II Daybed with trundle. In description of product it read: "Trundle included: yes". The bed arrived in 2 boxes and assembled. It was discovered that the trundle was not shipped. When Hayneedle was contacted, they said the trundle was not included and that the trundle was, in fact, discontinued. They said, "You have to send it back if not wanted." I explained that packing material was already disposed of. Customer service replied: "Go to Lowes or Home Depot and buy boxes to ship it in." This is the best they could do for me. Shipping it back. Sure it will arrive in more pieces than what it came. They could care less! Very rude CS! Wayfair would have said "just kept it!"

For the holidays, I purchased 2 Solar Smart Garden statues for my mother on December 8th. When I received the delivery, only 1 statue arrived. After exchanging emails with Customer Service they informed me they would work with the supplier to locate the item. This took a few days to sort out. I ended up having to have another sent out and they refused to send the item directly to my Mother's address citing that they are only able to send to original shipping address. This meant I would have to send it separately to my family as to not hold up the other gifts I was sending.

The delivery was the first challenge. I scheduled a delivery for the day before Thanksgiving. The day before the scheduled delivery I received a call explaining that there was not enough room on the truck, so I wouldn’t be getting my delivery. In order to have the table for Thanksgiving, I went and picked up the table. Then putting together the table was a challenge as the wood is very thin and soft, very cheap. On top of that there are some off stain portions on the table, making it appear cheap. Lastly and most importantly, the chairs shown with the table do not match and will not fit under the table. Researching the set “Kennedy” there are no chairs. In calling Hayneedle, the return process is so cumbersome it makes it so hard to do anything. I wouldn’t suggest Hayneedle or this set.

I work for a government entity and made a purchase through Walmart.com. This was not my first order. After the 1st order, I send Hayneedle our tax exempt cert and was refunded the tax. The second order was placed in May and I am still getting the run around to be refunded the tax. I have sent multiple emails and get nothing but the run around. I would NEVER recommend ordering from this company if you expect any type of customer service or resolution for your problem.

Whenever you place an order, be prepared to have your account billed twice. Once when the order is placed and again when they actually ship the order. Granted they say they will release the original pending amount in 2 to 3 business days, but really.... Tying your money up for days. Hope the product ordered is worth the aggravation. It would have to blow me away before I ever order from this place again.

We had ordered a couple items from this site on 12/5/19. Well yesterday it says the package was delivered but I could not find the package anywhere plus I was home all day and never saw one delivery truck. My other items that I ordered still have not been shipped. Very strange ordering experience with this company.

The company corrected the situation and I am satisfied with their immediate response and the professionalism in which this issue was handled. Thank you.

We purchased this Gazebo in May and put it up in Mid June. When we took it down for the winter it ripped at several of the seams. It only has a 30 day warranty which should have been a dead giveaway that it was cheaply made, but it had so many good reviews that we thought for 292.95 dollars it would last more than a few months. Hayneedle continues to carry inferior products and there is no recourse. WE WERE OFFERED TO BUY A NEW COVER FOR $180.0. Since they don't last we declined their offer. We will not buy from them again. I WOULD HAVE GIVEN 0 STARS IF THAT OPTION HAD BEEN AVAILABLE. SB

I ordered a TV stand from Hayneedle and the first delivery had extreme damage. I rejected the piece and it stayed on the truck. I contacted hayneedle and it was taken care of professionally by the service rep and I ordered a new one. Amazingly, the 2nd order arrived today with the exact damage to the shipping box and piece as the first. I again rejected the order and it stayed on the truck. My dissatisfaction is not so much with hayneedle as much as it is with the 3rd party delivery company.

Ordered due to availability and delivery date. Well it appears once you order that delivery date changes and changes. No one can explain to me why my order has not shipped. Order was place on Saturday. It is now Wednesday and it still has not shipped... so I’m guessing this is a scam and I would never recommend this place..

We recently ordered a dresser with matching end table. The end table arrived 1st and after unpacking it discovered that it was slightly damaged and was also of such poor quality that we immediately contacted (11/17/19) the customer service department. In our message we told them that the quality of the end table was such that we wanted to cancel the order for the matching dresser. We received an immediate response informing us that a FedEx pick-up would be sent within 24-hours for the end table, that the shipment for the dresser would be interrupted and canceled and that our purchase would receive a full refund.

I recently ordered several items from Hayneedle. Totaling about $1,300.00. At one point I had triple the pending charges about $3,900.00 in my account-thus bringing my balance to $10 and making my own money inaccessible to me for over a week. Even after I received my items, I still had one additional pending charge that did not drop off. Every Hayneedle rep that I spoke to denied that this happened and didn’t help me resolve the issue. I was even told that if I disputed the mistaken charge that I would lose my right to return my items for any reason. My bank had to get involved to settle the matter. The products are very nice but the Hayneedle accounting has major problems. I recommend using other platforms that bill more fairly and manage mistakes more promptly and more efficiently.

I ordered a pewter mantel clock. I received a 22" x 8" wooden tray. The packing slip was correct and I find it hard to see how someone could mistake a wooden tray for a pewter mantel clock. Customer service seemed to think this was an everyday occurrence and never apologized once. They now expect me to take my time to re-package the item and drive it down to FedEx to return it and then wait 4 business days after they receive the item to refund my money.

I ordered 2 lamps from Hayneedle and they said they would be delivered in 5 days. After 5 days the gave me a new date. When nothing arrived I contacted them and they told me their supplier was trying to procure the lamps. By the third week, hearing nothing, I contacted them again. They said their supplier had procured the lamps but had a shipping problem. After 4 days I contacted them again! They said the supplier still had a shipping problem. This is hard to believe about an Internet supplier! After 3 days I again had to contact them and got the same story. Two days later I got an email asking me to review the lamps I never got. The next day I was notified that that lamps were out of stock! Three different reps blatantly lied to me by saying my lamps were procured and ready to ship. Hayneedle is unethical! Do not trust them! I wasted a month believing lies.

I ordered the Ashley Fantell table set. In a few words my experience was bad. The pre-drilled holes was too small. I was missing one of the short legs, which mean I could not put all 3 tanked together. I will never order from them again. ????

After I wrote this review Hayneedle contacted me and fixed the problem. I wrote them an email explaining why I was upset and they credited me back the money. I wish it was fixed when I initially called them but at least it's fixed now.

I placed an order for the American Chest Company Jefferson Cigar Humidor. My payment was accepted and I was told the product would be shipped in the next week. Unfortunately, after two days, I was emailed that they actually did not have it in stock and would have to cancel the order. I will not be shopping with Hayneedle anymore if they can't get their website correct.

Terrible experience. We had ordered this Sectional Sofa last month and was told it would arrive in a few weeks. We later were notified that there was a delay in shipping and it would take an extra 3 weeks to arrive... The Couch is supposed to be arriving this Friday and we had not gotten any communication from Hayneedle up to this point. Nothing around how the couch will arrive, scheduling delivery, etc. (we were told they would reach out about this). We decided to reach out ourselves to coordinate - turns out they never restocked the couch... Now we are waiting for their supplier to respond to them (which they have not been). I swear, if I need to sit on my floor for another month (thanks, Hayneedle) I will need physical therapy for my back.

We bought a five piece dining room set from Hayneedle online on Sunday. Two boxes were delivered on Monday (the next day!). Each box said it contained two chairs. I emailed Hayneedle thanking them for their amazing speed, but asking where was the table? They immediately replied, saying the table would be delivered on Tuesday, and it was. Everything arrived undamaged and in the correct color and with complete assembly instructions and parts. It took us about an hour and a half to assemble the set. It is of good quality and looks very nice in our dining area. Oh, and the Hayneedle price for the set was substantially less than what looks to me like the identical set for sale on other sites. I heartily recommend Hayneedle. Great experience.

We have purchase furniture from Hayneedle twice. We purchased a bed frame the first time and eventually had to get rid of it because it smelled up the whole room. We tried our luck again by buying a cabinet and it also smelled really bad and still does. We emailed Hayneedle regarding this matter and still have not gotten a response back. We are not very happy! Mark

I simply adore this recliner! First time I sat in it, I fell asleep right away. Pictures don't do it justice... You can't go wrong with this recliner. Now my husband wants one! Chair delivered early and returns are easy. I am definitely going to be repeat customer..

I bought the torches in Feb. I tried to put them together in late July. I can't get the 2 poles to screw into each other. I called to get a replacement or refund my money. They could only give me in-store credit. Wanted me to print off labels and pay to send the product back to them. Don't shop here, not customer friendly when there are problems.

I ordered patio furniture and a lounger. The site said delivery by 4 days. After my purchase the order wasn't processed for 3 days. After a week product reaches my area. Then needed to schedule a delivery date because products needed to be signed for which then on their schedule pushed getting the products out another 5 days. To make things worse I scheduled with a confirmation showing my 4 hour window of delivery 10-2pm, 2:30 comes so I call automated status. Updates now states window is 1-5pm, been on hold for over 40 minutes. Just horrible service and false promises all over the site. The representative seems to have no idea what’s going on and no desire or ability to help. Very poor company. Highly recommend you not waste your time. Better off using Amazon, Wayfair or Overstock. At least they correspond and the employees are competent.

I bought a coffee table and paid 75 to rush delivery on top of the 200$ for the coffee table. When I received the product it did not look like the 8 picture they have online. I called customer service and a gentleman name Henry help me but ended up hanging up on me without figuring out the best way to return this. Worst customer service. They wouldn’t Reimbursed the $75 shipping fee even if the product didn’t look like the picture. I would of been ok if they did half or maybe pick up the product free of charge and lose 75 for shipping. Worst customer service!!!

I ordered a dresser from there and it came in two different boxes that were damaged. I still decided to try to put it together and it was missing about 80% of the screws. The wood was broken into pieces and hinges were bent beyond repair. I called to return it and the first sales rep wanted me to throw away the product for them. When I asked if they could pick it up she refused to answer me and said "have a good day" and hung up.

Got a dining table from Hayneedle website, which was from K&B Manufacturers. The holes provided for legs to screw onto the wooden plank of the table were not proper & also no right Allen key provided. The K&B Manufacturer response was very bad & Hayneedle was also unable to provide any help. I had to again repack all the stuff to return the order back. This was all mess, which simply wasted my time & effort.

I ordered a Kitty Nest Cat Condo and was very happy with the product. Fast service too. I think it was a good price for what we received. We have a large cat tree and not only does this product help all three cats get up that but now they are using the condo for the scratching post instead of our couch. Very happy customer.

On June 5, 2019, I purchased two chairs from Hayneedle. Since then, they have been harassing me with relentless unwanted marketing e-mail. On June 14 and June 17, I twice used their website to opt out of such e-mail (I never "opted in" in the first place, they did that to me). One June 18, after receiving more e-mail, I called the company to opt out again, this time by phone. Between June 18 and June 28 I received at least 12 more spam e-mail messages.

I ordered a pub table and chairs from Hayneedle and they arrived today. I love them. But, inside the box was another box. It was small and very heavy. It had a chemical inside. It was addressed to a stranger and not from Hayneedle. Not knowing what to make of it and not happy to have this odd chemical in my home I called Hayneedle. I spoke with a guy named Grant who was just as dumbfounded as I was. I gave him all the info I could from the box. He then proceeded to call FedEx and the person the box was addressed to. He arranged to have the box picked up asap.

This company claims to sell this product GigaTent Mini Command Dome but when you go to their website product not found... This is a blatant falsifying of and sales ad to all online stores and they need to be shut down.

The loveseat is very nice and assembly was difficult but not impossible. But one bolt bent during assembly and no extras were provided. I called the help number/ Hayneedle customer service provided on the assembly instructions. I ordered it a few months ago so didn’t remember if it was from Hayneedle directly or through another site such as Amazon. They couldn’t find my order using name, email or phone. They told me if I ordered through Amazon they couldn’t talk to me or help me, even though it was their product. For a single bolt! There was no order paperwork in the box.

Ordered an item for Mother's Day 9 days prior. Was told delivery would be in time for that day. Made a followup call because no delivery date was e-mailed. Was then told item was being shipped Friday 5-10 not in time for Mother's Day but following Tuesday. Today 5-13 received an e-mail that order had been canceled due to being out of stock after having been told twice that the item was to shipped. I was then advised to call customer service where I could be helped to purchase another item. My suggestion to you BUYER BEWARE.

Purchased an outdoor bridge, some difficulties assembling as parts where misaligned but got it together only to see the black color fade to white/gray after only a few months outside. Brought this to the attention of Hayneedle along with some pics. They got back to me promptly and advised me they were sorry.... offered 15% off on the purchase of another one, why would I want to buy another one?

I ordered a toy box for my granddaughter. They charged my card and held the funds. After 6 days I checked and noticed that there was no activity on the order so I contacted customer service and they assured me that it would ship out the following Monday. Monday came and went and still nothing. I contacted them again and they got back to me after 1 day and notified me that the item was not available and they were cancelling my order and they did issue a refund. Does it really take 10 days to figure out that an item is unavailable? Will not order from them again.

Received this $200 lighted floor fountain as a gift. The fountain lights failed. Customer Service said it was past 30 day return period and there was no manufacturer warranty. Their offer to me was to sell me a duplicate as a replacement for a full retail price. No discount, credit or other consideration. For $200 I would expect a fountain to last much longer. I will no longer purchase from them and do not recommend. In looking at their reviews on this site there are a large percentage of negative reviews so apparently many other customers were dissatisfied.

I ordered a triple decker bunk bed for my kids a couple weeks ago. They have been so excited and I got them all new mattresses. We have been waiting for its arrival. I noticed it still showed online that it hadn’t been processed yet, so I went to their online chat to ask if it had been shipped. Their response was that it was cancelled due to them being out of stock, and I would receive my refund in 2-4 days.

I ordered an electric grill, and the Hayneedle website clearly stated that delivery would occur in mid May. I just received an email stating that I won't receive the grill until mid June. Because this delay is unacceptable, I contacted the company to cancel the order. I was told they may or may not be able to cancel, and they couldn't guarantee that the order would be cancelled, despite the long delay. This is clearly bait and switch marketing, and I hate it. I'm standing by now, awaiting an email to let me know my order was cancelled.

Updated on 05/07/2019: This is an in regards to my last review about the Patio Set I ordered and received and office chair in its place because someone screwed up on the pricing! So when I called Hayneedle after I returned the Office Chair (It was picked up from my house from FedEx on Saturday, so I waited until Wednesday). They told me they never received the item so I would not be getting my refund!!! I was fuming at this point because I had my tracking number and knew it was returned to them the day before I called (Tuesday)! I asked to speak with a Supervisor!

An order for 4 patio chairs was greatly delayed from the time frame that Hayneedle had promised. When the chairs finally arrived, one was damaged. Instead of an apology and a new chair being sent out, Hayneedle required the entire set be sent back despite only one chair having damage. Highly wasteful with all of the packaging use and disposal and highly inconvenient for the consumer to box chairs back up, wait for a pick up and then do the whole delivery baloney all over again. I will never order from Hayneedle again. There are better companies out there.

I purchased a dresser online and when it arrived, the drawer sliders were damaged and didn't look like they could be fixed. They took care of everything and issued a prompt refund. I wouldn't hesitate to use them again.

If I could give less than one star I would for all of the frustration this has caused. I ordered my furniture from my online account. Never received any emails about it. Got a call in a couple of weeks it was being delivered. Received furniture and called Hayneedle asking where the points ($42+) they were supposed to give me for this order. Was told I had no orders. Finally after tracking down the order number based on one of the packing lists they claimed my email address was wrong which is why I didn't receive any notices. I explained that I ordered from my account and can't understand how my email could be wrong since all of their marketing material seems to get here but could the order information be transferred to my account. First operator said no but the points could transferred in 24 to 48 hours. After waiting 5 days, still no points. Sent an email, waited 3 days, no reply.

Model 70024/70030 Avenue swivel bar stool. I purchased 4 bar stools from Hayneedle. One barstool had 2 defective P2 legs. The chairs' assembly was straightforward and I completed each chair in about 20-minutes. I used my own hex tool as the one supplied was cumbersome to use. After assembly I sat in each chair. 2 out of 4 chairs have a slight rocker motion, I am going to use felt pads under the chairs to correct this issue. One chair had tight tolerances on the leg assembly and while installing leg (2) they cracked. Hayneedle is sending out new legs at no charge. Overall really nice chairs with comfortable seats and easy swivels.

We purchased a patio table from Hayneedle in March of 2018. I reached out to Hayneedle via email at the end of March 2019 to let them know that the Belham Bayley Hue Cement table was coming apart. The cement top is separating from the interior where the legs attach. I did not hear back from them so followed up with a phone call a few days later. The customer service rep was very kind but said the best they could do was issue a $200 credit to my account - for an $800 cement table that lasted less than a year. I won't be purchasing anything from Hayneedle that I hope will last more than a season.

I purchased a dining set in Oct 2018. By the end of the month, one of the chairs broke when I sat on it. I weigh all of 155 lbs. Hayneedle replaced it since I was within the 30 day return window. Recently in April 2019, I had a 200lb-ish guest sit on one of these chairs, and again, it splintered. This time customer service wasn't helpful in the least even when I offered to pay for a replacement chair since I was out of the warranty period. When I asked for a written copy of the warranty so I could submit it to my credit card company (which offers an extended warranty on all purchases made with the card), they couldn't even be bothered to help with that. They've made the whole process very difficult and I will not use them again.

When searching for furniture, searches for "American made products" are ignored. It took phone calls to determine the products were made in China. This process wastes a lot of time. There should be descriptions of where.

The porch swing I purchased from Hayneedle has a high quality and was easy to put together.

Purchased what I thought was a glider and cushion, ended up being just the cushion. Description is very deceiving. I was charged shipping which is fine but they want to charge me shipping to return? They have free shipping offers, why can't I return at no cost... What's the difference... First and only purchase I will make.

I've been a member of Hayneedle for four weeks and I wasn’t able to find a bathroom vanity this nice anywhere else. I ordered from them and the process was great. I was 100% satisfied when it arrived and I've had the item for three weeks now. I was a happy buyer and I will definitely use it again. Also, I like the rewards that Hayneedle offers where every time you purchase something, you earn the rewards points. That was nice.

TERRIBLE, MINDLESS workers in Accounting. I placed order online then received email next morning that order was canceled due to credit card verification discrepancy with my billing address. My bills go to a P.O Box 1 mile away from my residence - easy enough to verify. I found customer service to re order and had my bank on another phone on speaker where rep heard confirmation of my billing address and the pending Hayneedle charges that were approved. She forwarded information to her accounting department who took a full day to simply turn around and do the same thing again while double charging my credit card and tying up several thousand $$ during this fiasco.

I bought a hutch about a month ago from Hayneedle. It was the only hutch I saw that I liked. The online ordering experience was very simple. The only drama was that the color and design that I wanted was on backorder, so I had to wait a few months. They had a live chat though and the people there were nice and very responsive. Also, the quality of the product that I received is very good and its cost was fair. Overall, it was a hassle-free experience.

I was searching for a good price on a bed and I found it on Hayneedle. This was my first time trying Hayneedle and the online ordering experience was really easy. The variety of products is amazing and I liked that it is easy to search what you're looking for. We just typed daybed and then we just searched on the price range and then based on color, we decided on this model. The bed’s quality is excellent. It's for my daughter and she loves it. The free shipping is also a big plus. If somebody was searching for a product, I'd definitely recommend Hayneedle. Go to the website, just type what you're looking for and search there. There are gonna be different models and you might even find other items that you like.

I called customer service for wood finish peeling off my new patio table. Only had it a few months. Hayneedle does not honor a warranty after 30 days nor will they give refund or even a partial refund. I am now stuck with a crappy item that looks bad and I purchased a whole patio set & loungers & nesting tables which all match. They sell inferior cheaply made products to consumers & do not stand by the product afterwards! Don't buy anything from Hayneedle! You'll be sorry & regret it afterwards. I'm very dissatisfied. They lost my business permanently. I can spend my money in a store where they actually will stand by their products! I am retired & cannot easily replace this item. Disgusted in Las Vegas. They should not be in business.

I purchased a Acme Bristol bunk bed May 2018 from Hayneedle. In the process of a move, we misplaced some screws. I contacted Bristol to see about obtaining more screws. They said their contract is with Hayneedle so they cannot send anything to me (I advised I was willing to purchase them). SO I contacted Hayneedle and they said because my warranty was up. They could not assist with parts. I advised I was willing to purchase. They said the request is outside of their 60 day warranty window so they are not able to request them. So now I have a pretty expensive piece of furniture that I cannot put back together because the company that makes it or the company that sells it cannot send me a few screws! I am very disappointed.

Ordered three slipcovers, totaling $233... was charged $233 from my checking account, AND additional $149! When I called Hayneedle, I spoke with an English-challenged person, who I could not understand. I asked for a supervisor, and got someone who flat-out lied to me, stating that my bank charged me an additional $149, and to take it up with them. I have had this bank since 1998, and I know they would never take any unauthorized money out of my account, which I confirmed with them. I will eventually get my money back, but as a senior on a fixed income, to have this money tied up for probably almost a week, it is an inconvenience. Totally idiotic personnel working at Hayneedle, who couldn't give an honest answer if their lives depended on it. Unprofessional and shady. Never shop there!

Hayneedle has got good products and prices and their website is straightforward. They had everything sorted well so I found what I needed when I went to filter stuff. A lot of online shopping websites don’t have their filters set up properly. I just got a bed from them and it came very quickly. I've had it for three weeks now. It looked like a quality product and for its price, it was a very good value. It's very well-made for a cheap bed.

I just bought a rabbit and I wanted him to have more room. I went online and started looking for rabbit hutches when Hayneedle popped up. I purchased a two-layer rabbit hutch and the online ordering experience was good. The cost was good, too. The hutch has pull-out trays which I like, but it doesn’t hold his urine in. Other than that, Hayneedle got pretty products.

I just got an armoire from Hayneedle and I love it. I was looking for something for my jewelry because I have a lot of jewelry and I saw it. It came already put together and I love that. Plus, the delivery was fast. In fact, two other friends had already ordered similar armoires. Before the armoire, I wanted a change for the season and I wanted to change my comforter set so I purchased one from Hayneedle. I also got a blanket and then a floating bookshelf but that came in damaged. Still, for the price, the quality of the products that I received so far is good. The Hayneedle website is easy to navigate, products are easy to find, and they have really great prices. I also like all of the descriptions on the product and the customer reviews. The cost was exactly what I expected to pay and they have a wide range of prices per item. Overall, my experience with Hayneedle was absolutely amazing.

Ordered a couple of pieces from them recently. One was damaged significantly at which I realized about halfway through the assembly process. Tried reaching out via the online chat option and they just leave the conversation literally before you can even respond. So after trying that route and dealing with 4-5 different reps, I was told that I needed to call the company (Sauder) directly. Called them and they are closed until Monday. Called Hayneedle and the lady had a TV or something blasting in the background making it impossible to understand anything she said. Instead of turning her TV down, she says that she can’t understand me because I was mumbling. After answering a bunch of nonsense questions, she said the same... Call Sauder. If you’re ok with spending literally half a day or more messing with all the frustration and waiting no telling how long for the replacement parts... by all means order away. Not worth the trouble to me...

BUYER BEWARE!!! On 2-28-19, we ordered a Little Cottage Colonial Gable Run Chicken Coop through Hayneedle from Walmart. The price on Walmart's website was $289. A confirmation email for our said it would be arriving between 3-8-19 & 3-13-19. Unfortunately, on 3-10-19, we received an email from Walmart informing us Hayneedle still had not shipped the item and cannot share an expected delivery date. As a result, our chicken coop order was cancelled. This was a major inconvenience as we have chickens who are in close quarters, growing quickly, and needing additional space. We decided to try again 3-11-19 on Walmart.com and placed another order for the same coop as the price was $1,924.99 on Hayneedle's website for the EXACT coop! We immediately received a confirmation email for our order stating our coop would be arriving between 3-19-19 & 3-22-19.

I ordered a Keter Tall Storage Cabinet from Hayneedle on March 1st. The website showed the order in stock and I received an email with the order number and an arrival delivery date of arrives by 03-13-2019. March 13th came and went and on March 14th, I contacted Hayneedle via their chat window. The agent checked and said the order had not even shipped from the supplier. I asked for the order to be cancelled and I was told a cancellation would be submitted to the supplier and I would have to wait for the supplier to "approve" the cancellation but it would take 72 hours to do this.

I ordered the Emerald Home Siesta California King Sleeper Sofa, as well as two chairs on February 22nd. I chose to go with Hayneedle as their website indicated that the sleeper sofa would arrive prior to my guest's arrival on March 20th. I received an email on February 28th that said I would be able to schedule my delivery on March 2nd. I attempted to do so online, and it did not appear that I could. I then waited 2 more days and was still unable to schedule delivery. I then used the chat support to attempt to schedule my delivery. They told me I had to contact the carrier and cut the conversation before I could say anything else. When speaking with the carrier they claimed that no one has asked them to pick up from the vendor.

I ordered the Amelia dining set. I noticed the back of one of the chairs was broken after I had already put the rest of the set together. I chatted with 2 different support people and both informed me that I would either have to disassemble my set and return it for an exchange or order a new set out of pocket and swap the broken chair and return the set for a refund. I don't feel that I should have to spend another $500 or go a week without a table to have a chair replaced. I love the set and just want my 4th chair.

Updated on 03/22/2019: Hayneedle directed me to get in touch with Walmart to get a refund for broken product. It has been a ping pong match between both companies and I am giving up. The matter has not been resolved. Neither company provided anything on writing and my bank wants written comments for the dispute. I even got an authorization code from Walmart to tell my bank; still did not help. After a month, for $68.15 I will not use these companies again; stay away...

Customer service was great. Spoke to two different people and both were friendly and very helpful. Package came exactly on time as they said it would actually quicker than I thought. I received alerts every step of the way but the reason I gave it a 4 is because I feel like I spent way too much time with the assemble of these chairs (4 spice chairs color exactly as shown on website). It would have been nice if they'd came already assembled. And even though I'm not handy. I wanted these beautiful chairs. Haha I know how to read and follow directions. Love my chairs. Had to find an old screw because I was a screw short but I made do.

It has been about two years since I first ordered from Hayneedle. The products I've ordered have all been pretty good. My most recent purchase was a hall tree. I looked for it on Hayneedle and it was easy to find what I was looking for. There have been some issues though. The last thing I ordered was a good product but it had a very strong smell that was very bothersome. It was wood and the finish they put on it was very strong.

I purchased lounge chairs and a file cabinet from Hayneedle. The product and the price were right. I did return the lounge chairs though because they weren't right for my house. But they were both good quality. I did have to pay for the return but it wasn't that much money, so it was okay. My whole experience was really nice.

I purchased two end tables from Hayneedle and just got them. I'm very satisfied with the products and they seemed to be fine. The only complaint I have is that their color is a little darker than what it's pictured on the internet. The picture online represented a lighter, oak color but they turned out to be more of a darker, cherry color. But other than that, I'm happy with the end tables. The online ordering experience with Hayneedle was good and they were easy to work with. It all went fine, and for their cost, the products are of good quality.

We got two table lamps from Hayneedle and we were very happy with the quality of their products. The purchasing experience was very easy and the items got here sooner than we expected them. All went well and we were happy with it.

The Hayneedle website was good and easy to use. My first purchase from them was this black painting two weeks ago. It's an Ashley signature piece that cost me $60 less than it would cost from Ashley. The quality is great and I’m greatly enjoying it.

The Monkeypod pedestal from Hayneedle is beautiful. My husband and I had been looking for a very specific pedestal for two years now and they were the only place that carried what we wanted. It was fairly easy to order from them. Also, the quality of the product is excellent and I'm very satisfied with it. I would definitely recommend Hayneedle.

Hayneedle had what we wanted so we ordered a bunch of stuff from them and the purchasing process was easy. Everything seemed reasonable and the shipping was good.

We bought a vanity for our bathroom through Hayneedle. I found the product on Wayfair and decided to do a random search for the actual brand name. Hayneedle came up with a better price and the ordering process went fine.

Bought a coffee table I love from them. After only four months, the top is coming off at all four corners. Contacted them and they said they only take returns within 30 days. Obviously, they don't stand behind their products. I will never purchase from Hayneedle again.

I bought a jewelry armoire from Hayneedle and finding it was easy. Their price was lower than Amazon's and the item arrived at the expected time.

There was a hiccup in my order and I don't really know the details of what went wrong but the way Hayneedle team went about resolving it was so quick, professional and courteous. After resolving their side I got my order in less than 3 days. I have not opened it yet. I do want to recognize Hayneedle Team that I felt that they listened and cared about my situation. It does take a human touch. Thank you Hayneedle Team.

The products we've bought from Hayneedle has great quality and looks. Plus, they're generally cost-effective. We bought the Emerald Home Accent chair from them. We liked the style, the color was good for our decor, and the price was also really good. Ordering online was pretty easy and the chairs arrived very quickly. Suddenly, FedEx was unloading them and bringing them to our door.

I liked the color of the office chair I got from Hayneedle. It was for my daughter, and she picked it. Ordering was easy and fast, and the cost is not too high. The price was right on for the quality. Surprisingly, they are very high-quality. On the picture, they looked a little cheaper, but it was way beyond my expectations. I’m a very happy customer. I had purchased counter chairs and bar stools before, and it seemed everything wasn't going the way they said it would. But I had no issues, so I would order from them again.

I ordered an item from Hayneedle for about a month now. It looks like an end table but it's an actual dog crate. I just randomly ran into it on the internet and the experience ordering online was great.

We order a firepit for our deck that was $250. We get notified a few days later that it had been shipped. About 3 days following, we were notified that the firepit was delivered. We get home from work to find a six cube organizer from Better Homes and Garden. Completely not what we ordered, not even close. So we call customer service and the guy told us he will have FedEx come get the package and we can reorder our firepit online. WHAT?!? I said, "No. You place my order now for what I paid for." He then charged me AGAIN for $250. So now I have been charged 2 times totaling $500. I am so upset with this company. I understand mistakes happen, but to me this is just a careless mistake and lack of proper customer service.

I have $41.06 dollars in rewards money to spend towards purchases, I wanted to order a fire pit cover that was on sale for $25.00 so with tax & shipping it should have cost me NOTHING. Not so. I was only able to use $25.00 for this item. They wanted me to pay the shipping & taxes. So much for having $41.06 in rewards money to use not so. My Hayneedle shopping days are over. I would not recommend this company for anything anymore.

My wife bought eight chairs from Hayneedle about eight months ago. They’ve been very high quality and very comfortable. We’re very happy with them. Then recently, I purchased the Barcalounger but it is still in the box in my shop. We purchase from Hayneedle for their price and I have had a very good experience when ordering online. The individual folks whom I dealt with were very helpful and accommodating to any kind of requests. Their service, follow-up and tracking are excellent and the shipping is very quick.

I bought a snow removal tool for my roof from Hayneedle. It was the middle of winter and a lot of the companies had long shipping times. I saw Hayneedle had it in stock and the speed shipping did it. Some reviews that were on the site were beneficial, so that helped me. The cost was average. It was in the ballpark with everybody else. And it got here in 5 working days.

Hayneedle had something that I wanted that nobody else had, so I decided to purchase from them. The online ordering experience was really quick and easy. I've had one order from them and it was the wildwood standard bookcase, and I love it. It is sturdy and has a good cost for the value.

We usually go online and look for value on stuff and we ended up getting a pendant light from Hayneedle. We got it because of the style and it was what we were looking for. The quality was good. I had one little issue with a part that was plastic and I had to go swap it out for a steel piece. Other than that, there was no problem. We had a good experience and I'm sure we'll go back again.

I purchased a daybed for my little granddaughter for her birthday. The first order got misplaced and I think it got messed up due to the postal service. But Hayneedle put my money back in my account and I reordered. The second order was here at the time they said it would be and I'm satisfied. My granddaughter has ordered before and she was the one who recommended Hayneedle to me. She was also really satisfied with what she got.

The way we do family Christmas is something you want, something you need, something to wear, and something to read. I wanted a place to put all of my things so that I could see them in one place. A jewelry armoire was my need. My mom did the ordering. When I received the armoire, the box was very hard to open so I kind of ripped it open. The mirror was broken and I was told I had to send it back. I would have to repackage which seemed silly to me. I kinda waited to package it up because I didn't know how long it was gonna take me to put all the parts and pieces back in the box.

I recently purchased an outdoor wicker storage box for storing patio chair cushions. I took the first piece out of the box and the wicker was broken already. The box was not damaged. About a year and a half ago I purchased a living room table, end table and TV stand, in which each one also had some sort of defect. I had to exchange the table 3 times. They only allow up to 3 exchanges, so I had to keep a table with a defect, as each exchange had an issue as well and then they did not allow me to exchange again.

Hayneedle has good quality products and a big variety of products too. Also, ordering online from them is very easy. I got some light fixtures, a TV stand and an ottoman. We're really happy with the quality of everything. The cost was pretty accurate, too. I would recommend Hayneedle.

I found at Hayneedle what I wanted at a good price and so far, the quality of the items has been very good. I’ve had their products in my home for five years and the last thing I purchased was a rug. I did it online so, everything was easy.

I received an email stating my chaise lounge was shipped, and a FedEx number had been assigned. I kept checking the estimated arrival date and the date kept getting pushed out. FedEx details never updated and only stated they were waiting for the item. I contacted Hayneedle’s customer service and they told me the item has been lost (how does that happen?) and now they have no more of that item left. I’d have to wait several months for a new one to arrive in stock, at which point the sale will obviously no longer apply. Oh and I have to wait up to 4 days to get my money back. Don’t waste your time with this company. I order from lots of other sites like this and have never experienced this issue.

I got a double-decker wagon from Hayneedle as I decided that it was what I needed and it had the best price at the time when I was doing my online looking. It was a little bit better than a lot of places. The ordering process was easy and the shipping was pretty quick. Everything was in good shape when I got the product. The quality seems good too. I have a single deck wagon already and I thought the double-decker one would be good. I have a greenhouse and I use the wagon a lot for all the plants and beddings. It just seems to work well. I like the way it works as far as the wheels kinda turn where you can turn it around really easily without having to have trouble on the short corners. So far, so good. I suggest looking at Hayneedle for certain things because it seems like they offer a good product at a good price.

I saw the item I was looking for at Hayneedle and I bought it there for a cheaper price. It was quite easy to order online and it shipped fairly quickly too – maybe a few days. It’s a living room accent chair and the quality is great. It's great for the value. Overall, it was a good experience. I definitely feel like I got a bargain.

It was easy navigating through Hayneedle's website and I found the bookcases I was looking for on there. However, one of the two bookcases that I ordered arrived damaged. The bookcases had shelves and side pieces, and two sections of the side pieces had chips taken out of them. But then, they’re very, very heavy so I didn’t wanna deal with any kind of return process, so I just put books in front of them. Still, I had a fine experience with Hayneedle.

I bought two chairs from Hayneedle. The price looked good and the ordering process was easy. But when I ordered the first package, there were missing parts and they ended up shipping me a new box. It was easy to have them do that though. However, the chair is not stable. It’s shaky.

I have two Hayneedle items. I have the elliptical for about one and a half year now and the other one is the sofa. I love Hayneedle's service. It is really nice. I had no problem with the first item and I love the sofa bed. They made it convenient and you can install yourself. However, they put the thing under the cushion, so the cushion was broken while it was in the box and being transferred. I complained to the staff and he helped me. He offered me, “You want to return or you wanna keep it like that with a discount?” He was really good and I am satisfied with the product. I will recommend Hayneedle. They have the best price and it is reasonable, and with some items, you have free shipping.

I was looking for Earl Grey tea capsules and they were available through Hayneedle. The online ordering process was very easy and the shipping was simple and very efficient. We started with Hayneedle last year and most of the things are done online. But on one occasion, I placed an order via telephone and that went really well. I’d recommend Hayneedle. The cost of their products is acceptable.

I bought a Tractor Trailer Battery Powered Riding Toy from Hayneedle for my grandson. We couldn’t find it anywhere. So when I saw it online, I purchased it. Ordering it through Hayneedle was great. It came on time. I had my ex-husband put it together and it went together fine. We had no problems. My grandson absolutely loves it. We’ve had it for a week and a half now and so far, everything’s good.

I got some outdoor chairs from Hayneedle a year or two ago, and recently, my new purchase just came and I’m very happy with it. The items are of good quality and their cost seem fair. Hayneedle has a user-friendly website and ordering from them is straightforward.

Ordered a product. Never got delivered. Hayneedle or the shipper could not locate. They kept asking us to wait several DAYS so they could keep looking in different locations for the product before they would even consider sending out a new one. They said if I was not happy with the horrific customer service, then I could just cancel and order elsewhere. That's 3 weeks of waiting for a needed piece that I cannot get back. Word to the wise - avoid this company and their horrible customer service at ALL costs. Not worth a slightly cheaper price.

The first Hayneedle product we purchased about a year and a half ago was a big mirror. The online ordering process was perfectly fine. Last week, I ordered another item and the experience has been fine as well. The quality of their products has been as expected or better. Hayneedle could do something to retain membership wherein after somebody bought something, Hayneedle could offer a discount voucher, or free shipping, or some little incentives for the next purchase. Other than that, I’ve had no problems and I'm happy with Hayneedle.

I bought some tables at different times, and it was one price during the original time I bought. But when I tried to buy an extra table again, it was at a different price. I contacted customer service at Hayneedle and the guys there renegotiated it. They took 20% off the price and I bought the end table. Hayneedle was the only place where I saw it at, and the ordering process was smooth and easy. We like the table because it’s solid, and it looks really good as well as it fits the decor in my living room. I like that Hayneedle was very helpful in terms of trying to make me happy. My experience with them was very good and I would recommend them.

I ordered a lingerie chest off Hayneedle for my bedroom. When it arrived, it was scratched, and the company who delivered it said, "It was packaged like that. It wasn't damaged in transit." I called Hayneedle on November 13, 2018. They said they would request a furniture marker to cover the scratches, that never happened. Three months later, I go to move the chest and the leg comes off. I got a friend to help me set it back up so it wouldn't fall. I called Hayneedle and the Parts Team said the supplier requested pictures. I sent pictures, but since I live alone and I am a woman who cannot turn over a 200 pound chest to show the leg is broken, I assume the pictures showed scratches.

We bought a larger house and we needed new furniture. Hayneedle had the style and the price that we wanted and so we ended up buying a dresser and a nightstand from them. Quality-wise, both of them were good.

I purchased a bunk bed with an eight-inch memory foam mattress from Hayneedle three weeks ago and for what the product cost, its quality is adequate. That product was what I needed. Hayneedle's product was one of the first items that popped up and was cheaper than others in my search, so I ordered from them. Everything was fine with my purchase experience and online ordering with them was very easy.

I’ve used Hayneedle on and off for a couple of years but we recently moved so I bought a dining room set, a bedroom set, trash cans, comforters and sheets. I spent a lot of money and so far, everything has been excellent. The service has been great. We went to other furniture stores and ordered some furniture and it has been six weeks but we still don’t have some of the furniture. I ordered the dining room set and the bedroom set through Hayneedle and within 10 days, I’ll have them. Plus, ordering online from them was simple. Even a dummy on a computer could figure it out. I was a little leery about how it was gonna look since I was ordering it online and it was only $1,800 but the cost in relation to its quality has been excellent. I’ve told everybody about Hayneedle.

I’ve always had a good experience with Hayneedle. Because of the quality and the ease of getting my first group of items, Hayneedle has been my go-to from then on. I bought mainly furniture, a jewelry chest, two book cases and some end tables. It’s easy to use the website and the cost, relative to the quality, is very good as well.

I am very annoyed at Hayneedle, and hopefully someone can help with my problem. I've been getting their emails for a while and every time I try to unsubscribe, it says "Access to Website Blocked." I've tried marking it as spam, I've tried blocking them as a contact, and now I am out of imagination regarding what else I can do. It is pure spam for me, as I cannot even recall when I subscribed to get the emails in the first place. Please help me with this.

Very sturdy. Comes with a wall mount so the kids don't pull it on top of themselves. Has a lot of room for books and toys. Took me a while to build it but I was impressed that everything is screwed in, even the back pieces. I thought the bottom would be deeper but it still held all of my son's action figures. So it holds more than it looks. The kid has at least 70 of them. Also the wood doesn't scratch easily like some other shelves I've built. I'm very happy with this purchase. Thank you Hayneedle!

Cancelled my order for having a ship to and bill to address different. Then double-billed me $70 more for a duplicate order (same chair, higher price, higher tax???). Could not straighten it out with 2 hours of phone calls. Received an email I have four orders!!! Customer service escalation doesn't come in on the weekend, so I can just wait it out. CSR said "Don't be cussin' and yellin' at me!"?!? Two supervisors can't straighten it out, asked me for my bank's fax number?!?! They're either criminal or incompetent or both, maybe just criminally incompetent. Should shut down immediately, fire entire staff and start over or close forever. I've never experienced such profound lack of common sense. Save your money, your time, and your sanity: order the same thing from Amazon. I will have to take off work tomorrow after attempting to straighten this out for over a week, and tell them to reject any and all charges from Hayneedle. Stay away!!!

We ordered a Ashley dining room set and a bed. I purchased these using Affirm which is promoted on the website. Prior to receiving any merchandise I get an email from accounting saying I need to pay for my items. I called and the person said they couldn't get the money that they had already been given and that I needed to call Affirm, who when I called said Hayneedle already had the funds on hold. The same day, our bed arrived. The boxes were absolutely destroyed and the hardware was missing. I called customer service and a very nice person tried to resolve both the payment and bed issues. Unable to get the hardware, she went above and beyond and refunded us for the bed. She also went on conference call with Affirm and everything was supposed to be fine.

When I got a Hayneedle coupon in the mail, I wanted to check it out through the website. We mostly purchase from Amazon for my business furniture and from a couple of websites like Hayneedle. I bought a king bed and the purchasing was good and easy. The product was delivered on time, but it had some damage. When I talked to Hayneedle, they gave me a discount on the price, but I would have expected everything to be very nice, smooth and without any issues. The quality isn't that great and I feel that I can get a better quality product for the same cost.

I've been purchasing from Hayneedle for about a year now. I purchased bar stools from them and I also got some side tables and a bench. I like their quality and the price too. Ordering online was easy and they have a wide variety of selection as well.

Just received a corner tv stand. More than half the cam locks broke while installing and damaged the wood. My husband is a skilled DIY and handyman and was pretty disappointed in the quality. He had to spend over $40 for new hardware just to get it to stay together. Will not make any further purchases.

I ordered 3 times from Hayneedle. Each time they promised an arrival date and did not deliver until several days after they said the item would arrive. The last order I had they shipped the item in gold instead of chrome. Instead of shipping a new item right away, I had a week of talking to customer service people, having to send pictures etc. I was told a new item was now shipping only to get a call from the distribution center several days later asking if I wanted GOLD or CHROME! Sloppy service all the way from customer service to shipping.

I am a member of Southwest Airlines Rapid Rewards. I purchased a sofa that costs over $1000 during a special that SWA was running last November. This purchase should have netted me over 6000 points; 3000 bonus points from SWA and over 3000 points from Hayneedle at 3points per dollar spent. However Hayneedle has refused to count this purchase appropriately although I was very careful to purchase it through the Rapid Rewards website. Despite multiple contacts from Customer Service with Rapid Rewards, Hayneedle insists on pretending I did not purchase this through Rapid Rewards website. I have spent $1000s from Hayneedle but will never, ever spend another penny with them. They are liars and cheats. I could have purchased that sofa anywhere and gotten a better deal.

We bought bar stools from Hayneedle a month ago and ordering was relatively easy. There were good reviews about Hayneedle and I liked them. I feel good about the bar stools' quality and they were priced reasonably.

I had a good experience when I ordered online with Hayneedle. They had exactly what I needed which I could not find anywhere else. Plus, it was easy to find it on their website. I bought a room divider with picture frames in it for my mom and we have had it a little over three weeks now. The divider is of high quality and the cost was all good too.

We’ve been looking on all kinds of different places and Hayneedle was one that was recommended to me, so I started looking there. We got a 48 x 48 table through Hayneedle. We liked the color of it and the place that it had to go in our house, it fit. It was the style my husband was looking for. So far, the product that we bought is good. They’re sturdy and easy to put together. The directions are a little vague here and there, but outside of that, it’s been fine. We have toddlers in the house and nothing’s come crashing down yet, so that’s a good sign. I also used the online chat for their customer service and they were great

I searched through the list of swivel chairs online. I like the look, fabric & color. Chair looked really nice so I ordered it. This was my first purchase of furniture online. Order came promptly. Then I sat down in my new chair. I don’t know how to put this but This was the hardest chair I ever sat down in. It was as hard as a straight back wood chair. It may look nice but it is hard as a brick, very uncomfortable. Now I’m out all that money.

I ordered a product from Walmart that stated tufted leather recliner, was sent the incorrect product and then told I would have to pay a restocking fee to return the incorrect item. Idiots stated I ordered a teal sofa when my order clearly stated leather recliner. First of all I thought I ordered through Walmart so I didn't expect this random company. THEY CHARGED ME $337 FOR A RAGGEDY COUCH. They need to be out of business. Shady, terrible company.

We bought a KidKraft Study Desk from Hayneedle, but we had to send back because it was too small for our child. Its quality was good though. Plus, ordering it was a good experience. The website is all good too. If they have the product that we needed, then we'd go with Hayneedle.

I searched on Google for an L-shaped desk and Hayneedle came up on the ad. I clicked on it and it took me straight to their page. The desk was at a very reasonable cost and it was really awesome I was able to get a 30% coupon on top of that great price. Plus, it was nice that even though it was so heavy, and it came in two boxes, I still got free shipping. I also got the desk quickly, within four to five days, and I felt like it was good quality.

The barstools I bought from Hayneedle are almost exactly the same as a lot of the more expensive ones I’ve looked at. But these were a lot cheaper and they are good quality. It was also really easy to order online. Hayneedle was very impressive. I’ll do business with them more.

I ordered a Renwil brand mirror from Hayneedle, and it was delivered promptly by FedEx, but received severely broken/shattered. Hayneedle promptly issued a refund. I noted that the mirror was shipped directly from the manufacturer, Renwil, so I emailed them and told them I liked the mirror, but received it broken. They suggested I order again, and provide them with the order #, and they would try to take extra care in packing. So, I ordered again from Hayneedle, notified the manufacturer again as instructed, and again received a severely shattered mirror via FedEx - with no evidence of any difference in packaging. Again, Hayneedle promptly issued a refund. BUT, between Hayneedle and the manufacturer, I do not recommend buying a Renwil mirror, as it likely will arrive in damaged condition. Now, it's 3 weeks later, I still have no mirror, and am left with 2 large shattered mirrors to dispose of. Aaargh.

Hayneedle has great products. Just read the reviews. My purchasing experience online was easy but the cost of the product was a little high. I bought a mid-century style jewelry cabinet and it was perfect except one of the drawer fronts came off and I had to glue it. That was easy to take care of but clearly, it wasn’t put together right the first time since I had that issue. It arrived on time and was well-packed though.

Ordering in Hayneedle was easy and the stuff came fairly quickly. The items looked like what it showed on the website so there weren't any big surprises. The prices were really good, too. They had the item I wanted and it was at a lower price than some of the other sites had it. The first item I ordered was delivered to my son and he got it in plenty of time. He put together the piece that he had but there was one piece that was cracked and he had to get another one. It might have happened in the shipping but otherwise, the piece I ordered was fine. I also liked that Hayneedle has the Peg Perego in their website and we had one of those ride-on toys for our grandson. When I was looking for parts for his train, I couldn't find anything and I didn't know Hayneedle even existed. Now, I know that it exists and I can order stuff off of it and I've told other people about it as well.

We're currently homeschooling my son and we needed a desk. In the middle of December, we purchased a desk and a chair from Hayneedle through Walmart and it took me just three minutes. I’m very happy with the cost and I love the quality of the item that I received. My son was just in the chair, spinning around, so he's excited about it. Before I ordered this desk and chair though, I had already picked out and purchased another desk. They took the payment and then told me that they didn't have the product in stock. So, I went into this sour. I was a little salty but I was very pleased with my experience because it was better and in the end, the chair was way better than the one I originally ordered.

I was looking for Christmas trees and Hayneedle had one that looked really real, which was what I wanted. I had it delivered and the timeline was good. I got it before Christmas. I like the text messages and the process went well. Also, what I ordered has been of good quality. Everything worked, and it was easy to set up. It was nice, so I didn’t mind spending a little bit more than I would spend at Walmart or some place like that. Hayneedle was good experience for me and I would recommend it.

The roll-out shelves for the kitchen cabinet I bought from Hayneedle was what I was looking for. It has excellent quality and so I thought the price was in line with the quality. Overall, I had a good experience with them.

I ordered a Graco DuoGlider stroller from Hayneedle through Walmart.com. After 9 days of waiting I received a Graco car seat. I called them and told them what happened and they told me that they would refund my money and send me a return label. Then they tell me that they won’t refund my money until 4 days AFTER they receive the WRONG item they sent to me. So you mean to tell me you’re going to tie my money up for what will end up being probably 3 weeks because YOU made a mistake? Ridiculous!!! And then they said “and then you can reorder the item!!” Are you kidding me? I’m not buying anything else from YOU!!

I recently purchased the Adult Bubble Soccer online. Unfortunately while trying to blow it up we noticed a tear in the seam. I emailed Hayneedle to inquire as to how to return the product because it was difficult to get back into the packaging. They IMMEDIATELY emailed me back and let me know I had been fully refunded and to avoid the shipping cost I could dispose of the product in any way that was most convenient. Best customer service I have gotten in a long time!

We ordered a bed headboard at Hayneedle for a twin bed. That was right before Christmas and that was my first time purchasing from them. The purchase went well. Our order came but I didn't know it was gonna be in a zillion parts and the directions weren't very good. Also, the finish on the headboard was not good. The problem online is that you don't see the quality and all. It looks fine, but had it been for a younger kid, it would not have lasted at all. I would have liked to have known that it was going to be a very thin veneer on the plywood. It's not really wood, and that's what needs to be said on the site. I also realized that I didn't pay as much as I would have for a headboard at Willem Smith. But I would have a better time with getting the headboard because it wouldn't be all in pieces in a box. But you live and learn and I just wouldn't order from Hayneedle again.

We've made a few purchases from Hayneedle and we've had their products in our home for six months. I've done some of the ordering and doing that through their online site has been good. Recently, I got a nice entertainment center from them. It took me four hours to put it together and that was all right. It's pretty cool, looks nice, and I like it. The cost was okay.

Would give zero stars if allowed. Ordered furniture and wanted white glove delivery as advertised. When contacted to schedule delivery I was told they cannot provide white glove delivery. After a couple of weeks going back and forth they cancelled delivery without telling me and then charged me $500 for return. Beware when ordering from this company. Will not use again and would not recommend.

The quality of the wood on the chairs was excellent. However, the spindles were not properly supported at the base of the chair. The spindles on two of the four chairs ordered have become dislodged. We tried gluing the spindles with the best wood glue available, and they have become dislodged again.

I bought a Christmas tree from Hayneedle and it was what I was looking for. The quality was good and the cost was fair. Ordering online was great and there were no problems. Also, the site was user-friendly.

The bench I got from Hayneedle fits the requirements of the height and weight capacity that I was looking for. The quality of the bench was very good too.

I bought 2 bar stools from Hayneedle that were put out by Doncaster. The minute they were put together the bottom of one of the seats were broke. You can’t get parts for this. You are required to send back the whole stool. Which is vertically impossible as you have to tear the box apart to get everything out. Then it’s the hassle of the whole return wait to get your money back etc. It is of very poor quality. I even tried calling the company that makes the bar stool and they won’t even send me that part. VERY Poor service, quality and customer care.

We bought a velvety armchair through Hayneedle and it was a very easy, simple, and straight to the point online experience. The product also exceeded our expectation and we’re really happy with it.

Hayneedle has the dog tetherball that I liked so I ordered from them which was easy to do. The product has good quality and the cost was fair. I'd tell others to check out Hayneedle.

I purchased a tv stand for my husband for Christmas. I was thrilled with how quickly it arrived. The day after Christmas we put it together and discovered that a piece was missing. I called and not only could they not send me the piece that was missing, but I had to either send it back or they would give me a 20% discount. Clearly I would not send it back as it would cost me as much in shipping as the tv stand cost! I was only given $29. So, in a nutshell this is where I stand. I have a tv stand with a piece missing that I cannot use, and I am out about $90. I am so disappointed, and won’t be using Hayneedle in the future.

I am very happy with my purchase of the greenhouse. I ordered it shortly before Christmas and received it by mail very quickly. It is very well made and came in perfect shape with no damage. It was a gift for my 23 yr old daughter who loves gardening and she was extremely happy with it. She grows a vegetable garden every year. Sometimes she has trouble with starting some of the smaller seedlings such as carrots and beets without them being killed by the elements, starting those seedlings in this greenhouse will provide them optimal protection from the strong exterior, lighting from the clear walled design, and ventilation from the opening skylight, until they grow strong enough to be moved outdoors. I would definitely do business with this company again in the future and recommend it to friends.

Don't believe anything you see on Hayneedle site - inaccurate product descriptions, irresponsible suppliers, lack of control over suppliers, incorrect ship times, poor service. Buy from Amazon instead.

I searched and searched for a white cake stand with a domed lid for a very picky sister for Christmas. I thought I found one at Hayneedle so I place the order and it says it will be here on the 21st so I get excited that I found it and will be here in time. On the 22nd I get an email that the order was canceled so that’s just fabulous. I realize the item was out of stock but if it was always out of stock I should have never been able to order it. I’m still really mad because she had to open an empty box with a note explaining why she’s not getting a cake stand. But I ordered something better on Etsy so whatever to Hayneedle.

Paid $60 for shipping to get here on time & day of delivery get an email saying the delivery will get to our home 3 weeks later! How can you promise a shipping date more than a week out pay more for it and it still get to the destination weeks later?! The item was in stock, this is bad business you don’t send an email same day it should be delivered!!! Beware of this company!!

I ordered an item on December 19th, paid for 1 day shipping (even with the weekend). Arrival was Dec 24th. Here we are on Christmas Eve and my order hasn't even shipped yet. A lot of other reviews have had the same problem. DO NOT BUY FROM THIS COMPANY!

We ordered 3 gaming chairs on 12/8 for our children for Christmas. We received an email on 12/10 saying “great news, your order has shipped & will arrive on 12/14”. I called on 12/18 because the order hadn’t yet arrived. I was told not to worry, “we’ll take care of it & you’ll still have them by Christmas”. I called 4 more times since then and was told a different story every time. It wasn’t until 12/23 that the company finally admitted that our items wouldn’t make it in time, but they would give us a 50% to make up for getting them after Christmas. The next day we got an email saying we’d get a refund. I called and they told me the items were never even shipped. Also, if we wanted to reorder we’d only be able to get a 15% discount. Awful experience, buyer beware!!!

I purchased this item as a Christmas gift. Hayneedle website said it would be delivered between 12-14 and 12-21. Plenty of time I thought... So here it is Christmas Eve and no item. Customer service was absolutely no help. Been waiting a month now... Will never buy from Hayneedle again, and will warn everyone that asks, to steer away from Hayneedle.

Ordered a little play makeup vanity for my 4 year old daughter for Christmas with guaranteed delivery by 12/20. Got an email 12/21 telling me it’s backordered until February. They knew by 12/17 when it should have shipped out that it wasn’t coming. By waiting till 12/21 to email me it’s too close to Christmas and I can’t even pay rush shipping anywhere to get another vanity here by Christmas. Their “sorry” was an offer to give me 10% off my next order, like I’d ever buy anything from these scumbags again. The excuse they gave me was their supplier ran out - i.e they sold me a product and guaranteed delivery on something they didn’t even have in their possession. They just broker the deal as a middleman and collect their money. What a joke - do yourself a favor and look elsewhere. Wayfair and/or Amazon has everything Hayneedle has and more and actually attempts to provide customer service.

I placed an order on the Dec 13. I did so because delivery would be in time for Christmas! This was a red and black gaming chair for my son. Dec 15 they sent me a notice delay in shipment but still promising by Dec 24. Dec 16 I get an email that says order processed and arriving Dec 19. Yes it did BUT was totally NOT what I ordered. I received a grandpa looking black cheap desk chair! Not even close to what I ordered! Not close in serial number, item number or description. When I called they said they were sorry and they would give me a return label free of charge. OK really? Like I should pay for your mistake? You aren’t doing me a favor.

I ordered an Ashley furniture dining table in early November for a holiday party we are having 12/22. After weeks of back and forth and misinformation, I was told today that the dining table will not be here before Christmas! We are expecting 25 people for dinner! I tried canceling via the Walmart website but it stated that the item cannot be canceled. I have never experienced such atrocious customer service. I will NEVER order from them again!

Same as others have said. Item was ordered and credit card charged but did not deliver on date said at checkout. Customer service sucks and 2 weeks later I still don't have my order and they say it could be 2 more weeks. Do yourself a favor and spend a couple dollars more and order from a company that cares about their customers. I WILL NEVER ORDER FROM THEM AGAIN AND I WILL TELL EVERYONE I KNOW THE SAME.

If the parts are missing don't expect to get any. Their customer service reps are not empowered to do anything nor able to assist. Send it back and hope you get a refund. The Quality appears to be good but if you are unable to assemble and use there's not really much point.

Hayneedle does not tell you this before you place an order or before they bill your charge card; it all gets muddled afterward when you don't receive your order. I had to follow up to find out why it hadn't arrived. NOTE: Hayneedle is owned by Walmart and Walmart ships to our mobile home!!

So I ordered my sleeper sofa on December 7, 2018. The ETA date continued to get pushed back 3 times. The website claimed it was on backorder. I called Hayneedle and was originally told they "lost" my order but the shipping label had been printed out. They were going to call Ashley Furniture and call me back. I never received a call back. I emailed them to find out what was going on and was told that my order had been "lost" but they planned on filling it. I called again a day later and was told that in order to "fulfill" my order, they had to cancel my original order and reorder the sofa but they would give me 20% discount for all the issues I was experiencing.

The Christmas tree I bought from Hayneedle came right before Thanksgiving. My experience ordering it online was easy and the quality was good especially for the price point. Overall, it was a decent experience.

I ordered 2 twin platform beds - 9 days after ordering (1 day before scheduled delivery) I get told they're on back order. Supervisor said, "No, they'd be there.", 8 more days, NOT even sent out yet! Lied to.

I saw on the internet that Hayneedle had what we wanted for the yard. We bought three bridges and two fountains and they got here faster than I thought they would. And the quality of the items seem to be fine. We’re happy with them.

I have made several purchases on Hayneedle and encouraged others to check for what they were looking for on Hayneedle as well. However, I will find my home items elsewhere. The quality of the majority of their items are hit or miss but often fine for a first home or until you can save up money for better quality items later. Recently, we purchased a mirror with hooks to place by our doorway for umbrellas, etc. The item arrived and when opened it did not have the hardware to actually hang the item, though the instructions were very specific to use only the hardware that comes with the item. I sent an inquiry through their website, including my order number and never received a response after several weeks.

When I ordered the Hayneedle indoor bench, the experience was smooth and I didn't have any hiccups. But the bench was a little too big and wide when I tried it out in my home and I ended up returning it. Their return process was easy. I called Hayneedle, talked to somebody and their reps were good and helpful.

I ordered a desk for my nephew on 12/4/18 for his Christmas present and it was supposed to arrive on 12/13/18. I kept checking the status and it always was “shipping”. Then I just realized that they sent me an email on 12/13 that they were out of stock and my order was cancelled! Now it’s 10 days before Christmas and I have no presents for my 5 year old nephew! This was my first experience with Hayneedle and it sure will be the last!

I purchased a snowblower that was guaranteed by November 30th. Time was of the essence as several storms were approaching. While I was waiting for the snowblower to arrive, I had to pay hundreds of dollars for plowing (I have a very long driveway) and miss time from work. The snowblower finally arrived over a week after it was supposed to.

I decided to give this company another chance after they made things right with my other review that I had left them. WRONG! I placed my order on 12/4/18. It said anticipated delivery of 12/11/18. On 12/6/18 I received an email from Hayneedle saying my order was on its way and it will arrive by 12/11/18. But yet when you click on the link that Hayneedle provided to the FEDEX tracking system, the only thing that is happened is that the shipping label has been created! I filed a claim with PayPal on 12/13 because as of today 12/14/18 I have yet to receive my order and they cannot tell me a status. They are now stalling with PayPal. Stay away from this company! Seriously not worth it. Caveat Emptor and for me NEVER AGAIN!

Hayneedle has good selections and there are plenty of products to choose from. Recently, I purchased a computer desk from them. I was very limited with space, and that was the only desk that I found that would fit, and it worked out perfectly. It serves the purpose. I looked at a lot of desks and it took about three days before I found one. The quality is good and the price was very reasonable. It was packaged really well when it arrived. I was a little bit in doubt as far as whether there‘d be anything damaged because I know that it was a heavy package but everything was perfect.

I ordered two end tables from Hayneedle, and everything went wonderfully. I got what I wanted in a timely manner and the quality is wonderful. They’re exactly what I had anticipated. Also, the cost was good. I had a great experience with Hayneedle and I would do it again.

I was looking for furniture and my sister-in-law came across Hayneedle and it had the dinette that she thought I’d like. I like the quality of the dinette and nesting tables a lot. The cost was good, too.

I’ve used Hayneedle for two purchases. They had what I wanted at the price that I wanted to pay, and the quality has been good.

My wife raises orchids on my pool deck and we had ugly looking tables out there, and she’s been saying she wanted something nicer. I got a potting bench from Hayneedle as a Christmas present for her. Ordering from them was simple and easy. Everything was a breeze.

I selected Hayneedle for furniture solely on the basis of their promised delivery. It is now a week after the promised date and 1 delivery out of an apparent 17 separate shipments has arrived. This was supposed to be furniture for my business opening which will now be delayed. Their prices are competitive, but without the ability to assure delivery, I do not see any reason to continue doing business with this company.

My experiences with Hayneedle were really easy, and their online ordering process was straightforward. I bought a white ceiling fan with kind of a basket weave blade on it from Hayneedle. It’s exactly the same one that we have on our porch, but it got damaged during the hurricane. Check Hayneedle out.

I placed the order and it never shipped. I called to inquire and they said they would call the company and get back to me with the status. I then got an email saying the order was cancelled. The item is still listed on their website and it says it will be delivered by Christmas. Yeah right!

It is very easy to find the products and style of items I'm looking for at Hayneedle's website. My purchasing experience from them has been very good. The products I bought got shipped to me a day early, and their quality is very good.

I ordered a bar stool from Hayneedle a month ago. Purchasing online went okay until I had problems with one of the products. When the product is damaged, they print out a return label and send another one, but they wanna charge your card for it until they get the damaged one back. They then credit your account. I think they should just send another one and my card should never be charged for the second time. Until they change their return policy, I don’t know if I can recommend them.

I’ve made a couple purchases from Hayneedle over the last couple of years, and I recently purchased some director chairs from them. I knew the product well. I’ve bought them before so there wasn’t any concern about the product. They had the best price. It’s getting more difficult to find items on their website, but still, ordering from them was straightforward. I found the chairs, I asked them for a discount, they gave me the discount, and I made the purchase. It was smooth. The products arrived in a timely manner, too.

The trees looked great. Unfortunately the little support legs were shorter than wiring so it was difficult to get them to stand upright. The lights were gorgeous. However, unless you held your finger on the control--you couldn't get them to stay on. We're hoping to figure out a workaround. Quality control and better design is needed on this product.

I’m very happy with the artificial tree I bought from Hayneedle. It’s my first artificial tree and I'll stick with it. Hayneedle's website was easy to navigate. I like the way it’s filtered for the artificial tree with height and what color and how realistic. They had a bunch of options. I got a really good price. I checked at Home Depot, and for trees that didn’t look as good or as much for a little bit more. Also, the shipment was exactly what they said.

I purchased a chest from Hayneedle online and my ordering experience was fine. I bought the item for its construction and dimensions. I needed to assemble it and doing that was easier than what the reviews said. It was also fairly priced and the quality is good.

I attempted to order furniture. The website accepted my order and my credit card company approved the purchase and the purchase was placed into pending. Then the next day, this company canceled the order indicating that the credit card company disapproved the purchase. This was not the case. Then when I attempted to reorder the furniture, the company is now saying it’s out of stock. This company lies. Don’t do business with them.

We were cruising for dining room tables and I fell in love with the ones we sawat Hayneedle. So, we bought a dining room table and chair from them. The items were fair-priced and we were very happy with the cost. Their online purchasing process was easy but there was a moment in there where their site was really slow and I know that it wasn't our internet since we have high-speed internet. During the delivery, we were impressed that the post office didn't just drop our items off. There was somebody who took them off the truck, treating them as if we bought them from a high-end furniture store. The chairs were hard to put together but the quality of the products that we got is good.

We were looking for outdoor planters and we were looking on the web to see what looks good. It was more on the design. I got two different ones from Hayneedle and one was good but one was bad in the sense that one was exactly like what it looked in the picture and the other was very different. I’m also finding out better deals now. At that time, I didn't know better so I looked on the web. But now, I know I can go into some of the brick and mortar stores to get some better deals for that.