Hayneedle Reviews

Ordered a dining table and matching chairs. Can't review the product because they never delivered them. Contacted them and was told it was signed for by myself on a day I was at work all day. Can't get a hold of anyone either. This is a garbage company.

I purchased the Vasser Orb Fountain. It arrived damaged and missing the pump. I went online to report the problem. The screen showed my item was “eligible for return.” I filled in the drop down boxes and clicked “Continue” nothing happened. I tried using my phone; same thing, I could only get to the “continue” button. I reported the problem twice via Hayneedle’s “Contact Us” page. Both “emails” went unanswered. I am going to initiate a dispute with my credit card company. I cannot believe a company operates this way given the competition from Wayfair’s family of companies and Amazon: companies that offer genuine customer support. I called customer service on a Thursday, waited over 50 minutes on hold for a “customer advocate” to answer the call.

I had been looking for outdoor daybeds - I couldn't find quite the right thing. They were either ugly or too small or too rickety or too expensive. Then I did a google shopping search for outdoor daybeds and found this super cool thing that Hayneedle had. I was really nervous when I saw the reviews about Hayneedle but then I figured people only tend to write bad reviews not good ones. So I took the chance. In the purchase window it told me it would be delivered around Jun 19, but maybe later bc of COVID. Then I got an email asking to schedule my delivery Jun 15 or later (which is also a very nice service, usually it's we're coming ready or not). Then I got a call from the delivery service and they asked if they could deliver even earlier. In the end, I got my item delivered 9 days early, in great condition. I got a really unique item, for a great price, delivered early.

Purchase Weber Genesis II natural gas only to realize I needed propane one. Immediately within 5 minutes I emailed to cancel the order and switch to propane one. I called next day (number takes to only answering machine) to confirmed my email. Naturally, no one calls back. Next thing I heard was from the shipping company saying they are delivering the grill. Told them to stop and hold until I resolved this with Hayneedle. Problem begins. It took almost a week to talk to someone (had to get the 'real' number from shipping company) and they told me they will take it back with $294.00 fee I have to pay for 'handling' fee. I ask them to provide paper document stating the policy. Never received it. After 2 weeks later, I got an email saying they received the grill and they will refund me minus $294.00. Never I will do business with them and nor should you.

Ordered "In Stock" product, a Better Homes & Gardens Rustic Country Desk. Received confirmation. Received shipping date. A week later received a revised shipping date. This morning, two weeks later, I was informed that my order has been cancelled because it's out of stock.

Overcharged by $91. Said credit issued and it wasn’t. Would give no star if possible, Purchased a second time from them and used their 10% off code. It showed it deducted it on the screen but once I clicked place order it removed it and charged full amount. I contacted customer service and was told it would be fixed at shipping but it wasn’t. Had 3 different people tell me it would be fixed. Finally put in a claim through my PayPal and they told PayPal it was shipping charges (Shipping was free. I have the invoice.). Company is just a rip off. Prices aren’t better if they overcharge at checkout.

I’d been looking for a few items for 2 weeks and I’d stumbled across Hayneedle. I usually research a website prior to ordering from it but because I found the items I was looking for on Hayneedle, I quickly bought them. Then I researched the website and found mostly 1 star reviews and I immediately got scared. I received an email from Hayneedle saying that my items will be shipped the following day and it was. I received all 3 items (bookcases) with no issues. I’m a real customer and had a really good experience with Hayneedle.

I received a broken lamp. I could not send the email because it did not accept my order number. The phone number was not in service. The top of my lamp was cracked with all the pieces inside the wrapping. Almost cut myself. Mostly disappointed that I could not get in touch with Hayneedle.

Ordered two Jeco Santa Maria Wicker Patio Rockers at over $250.00. About six months later plastic wicker started becoming brittle, breaking off and unraveling. Hayneedle advertised the customer would enjoy these chairs "season after season". Customer service refused to help saying the chairs they sold me were warranted for 30 days. Why would they even sell furniture with only a 30 day warranty? So much for season after season enjoyment. So much for truth in advertising. Beware of this company and if you have a problem with a product sold by them, be prepared for a nice customer service agent to say "sorry, we can't help you".

I had bought the kitchen chairs here 1 yr ago. They are solid. We love them. I called yesterday to get 2 more matching chairs. On the phone I got a strange survey request I could not get out of so I hung up. I tried again and got the same thing. I never was able to get to a rep to place my order. However good for me. I went to Amazon and got the same chairs exactly for $60 less!! GOODBYE Hayneedle. I won't be back!!!

I ordered counter stools from Hayneedle and when they arrived they were the height of their barstools. I contacted customer service, only to have them tell me that their counter stools are the same height as their bar stools. I then had to screenshot the counter stool specifications to prove to them that there is about a five-inch difference on their website between the two.

I purchased a table online for $1300. It was delivered and the quality was not worth that much money. I began the return process. It was very frustrating. The trucking company Hayneedle uses would have me schedule a day, wait from 8-5, and never call or show up. They did this to me 5 times! Finally they showed up on a day that wasn’t even scheduled. So after a month of being jacked around the table was picked up and sent back! It has been 3 weeks and Hayneedle refuses to give me a refund until the table reaches their warehouse!

I ordered 2 Belham Living Blakely Arm Chairs and received 2 ottomans instead. I had to get those picked and reorder the chairs. Now, they delivered one chair and one ottoman, still not 2 chairs. The box holding the chair was ripped completely open and the chair was coming out. I assembled the chair and it’s only large enough for a small child and extremely uncomfortable. Now both the chair and the incorrect ottoman are going back. It has been very frustrating and I will not order again from this company.

I did some online shopping to compare prices of the iRobot Roomba i7 vacuum cleaner, and found that Hayneedle had the best price at almost $100 less than other retailers. I should have known then that it was too good to be true! I placed the order on January 1st, my credit card information was accepted (I saw the pending charge on my account), and a ship date of January 17th was noted in my order. By January 21st, after not receiving any correspondence from Hayneedle, I decided to check my order online. All it said on my order was "This item was cancelled." No explanation, no email, no phone call...nothing. Such a terrible way to conduct business. Of course the item is no longer available on their site, so I will be buying elsewhere, and no doubt paying $100 more than I was quoted online with Hayneedle. I'll think twice before I ever order anything from this company again.

I was reluctant to order a 3 piece accent table set from Hayneedle based on all the negative reviews but I’m glad I took the chance. Maybe I was one of the lucky ones. Delivery was spot on and there was no damage to my order. Tables were very easy to put together.

Ordered Casey II Daybed with trundle. In description of product it read: "Trundle included: yes". The bed arrived in 2 boxes and assembled. It was discovered that the trundle was not shipped. When Hayneedle was contacted, they said the trundle was not included and that the trundle was, in fact, discontinued. They said, "You have to send it back if not wanted." I explained that packing material was already disposed of. Customer service replied: "Go to Lowes or Home Depot and buy boxes to ship it in." This is the best they could do for me. Shipping it back. Sure it will arrive in more pieces than what it came. They could care less! Very rude CS! Wayfair would have said "just kept it!"

For the holidays, I purchased 2 Solar Smart Garden statues for my mother on December 8th. When I received the delivery, only 1 statue arrived. After exchanging emails with Customer Service they informed me they would work with the supplier to locate the item. This took a few days to sort out. I ended up having to have another sent out and they refused to send the item directly to my Mother's address citing that they are only able to send to original shipping address. This meant I would have to send it separately to my family as to not hold up the other gifts I was sending.

The delivery was the first challenge. I scheduled a delivery for the day before Thanksgiving. The day before the scheduled delivery I received a call explaining that there was not enough room on the truck, so I wouldn’t be getting my delivery. In order to have the table for Thanksgiving, I went and picked up the table. Then putting together the table was a challenge as the wood is very thin and soft, very cheap. On top of that there are some off stain portions on the table, making it appear cheap. Lastly and most importantly, the chairs shown with the table do not match and will not fit under the table. Researching the set “Kennedy” there are no chairs. In calling Hayneedle, the return process is so cumbersome it makes it so hard to do anything. I wouldn’t suggest Hayneedle or this set.

I work for a government entity and made a purchase through Walmart.com. This was not my first order. After the 1st order, I send Hayneedle our tax exempt cert and was refunded the tax. The second order was placed in May and I am still getting the run around to be refunded the tax. I have sent multiple emails and get nothing but the run around. I would NEVER recommend ordering from this company if you expect any type of customer service or resolution for your problem.

Whenever you place an order, be prepared to have your account billed twice. Once when the order is placed and again when they actually ship the order. Granted they say they will release the original pending amount in 2 to 3 business days, but really.... Tying your money up for days. Hope the product ordered is worth the aggravation. It would have to blow me away before I ever order from this place again.

We had ordered a couple items from this site on 12/5/19. Well yesterday it says the package was delivered but I could not find the package anywhere plus I was home all day and never saw one delivery truck. My other items that I ordered still have not been shipped. Very strange ordering experience with this company.

The company corrected the situation and I am satisfied with their immediate response and the professionalism in which this issue was handled. Thank you.

We purchased this Gazebo in May and put it up in Mid June. When we took it down for the winter it ripped at several of the seams. It only has a 30 day warranty which should have been a dead giveaway that it was cheaply made, but it had so many good reviews that we thought for 292.95 dollars it would last more than a few months. Hayneedle continues to carry inferior products and there is no recourse. WE WERE OFFERED TO BUY A NEW COVER FOR $180.0. Since they don't last we declined their offer. We will not buy from them again. I WOULD HAVE GIVEN 0 STARS IF THAT OPTION HAD BEEN AVAILABLE. SB

I ordered a TV stand from Hayneedle and the first delivery had extreme damage. I rejected the piece and it stayed on the truck. I contacted hayneedle and it was taken care of professionally by the service rep and I ordered a new one. Amazingly, the 2nd order arrived today with the exact damage to the shipping box and piece as the first. I again rejected the order and it stayed on the truck. My dissatisfaction is not so much with hayneedle as much as it is with the 3rd party delivery company.

Ordered due to availability and delivery date. Well it appears once you order that delivery date changes and changes. No one can explain to me why my order has not shipped. Order was place on Saturday. It is now Wednesday and it still has not shipped... so I’m guessing this is a scam and I would never recommend this place..

We recently ordered a dresser with matching end table. The end table arrived 1st and after unpacking it discovered that it was slightly damaged and was also of such poor quality that we immediately contacted (11/17/19) the customer service department. In our message we told them that the quality of the end table was such that we wanted to cancel the order for the matching dresser. We received an immediate response informing us that a FedEx pick-up would be sent within 24-hours for the end table, that the shipment for the dresser would be interrupted and canceled and that our purchase would receive a full refund.

I recently ordered several items from Hayneedle. Totaling about $1,300.00. At one point I had triple the pending charges about $3,900.00 in my account-thus bringing my balance to $10 and making my own money inaccessible to me for over a week. Even after I received my items, I still had one additional pending charge that did not drop off. Every Hayneedle rep that I spoke to denied that this happened and didn’t help me resolve the issue. I was even told that if I disputed the mistaken charge that I would lose my right to return my items for any reason. My bank had to get involved to settle the matter. The products are very nice but the Hayneedle accounting has major problems. I recommend using other platforms that bill more fairly and manage mistakes more promptly and more efficiently.

I ordered a pewter mantel clock. I received a 22" x 8" wooden tray. The packing slip was correct and I find it hard to see how someone could mistake a wooden tray for a pewter mantel clock. Customer service seemed to think this was an everyday occurrence and never apologized once. They now expect me to take my time to re-package the item and drive it down to FedEx to return it and then wait 4 business days after they receive the item to refund my money.

I ordered 2 lamps from Hayneedle and they said they would be delivered in 5 days. After 5 days the gave me a new date. When nothing arrived I contacted them and they told me their supplier was trying to procure the lamps. By the third week, hearing nothing, I contacted them again. They said their supplier had procured the lamps but had a shipping problem. After 4 days I contacted them again! They said the supplier still had a shipping problem. This is hard to believe about an Internet supplier! After 3 days I again had to contact them and got the same story. Two days later I got an email asking me to review the lamps I never got. The next day I was notified that that lamps were out of stock! Three different reps blatantly lied to me by saying my lamps were procured and ready to ship. Hayneedle is unethical! Do not trust them! I wasted a month believing lies.

I ordered the Ashley Fantell table set. In a few words my experience was bad. The pre-drilled holes was too small. I was missing one of the short legs, which mean I could not put all 3 tanked together. I will never order from them again. ????

After I wrote this review Hayneedle contacted me and fixed the problem. I wrote them an email explaining why I was upset and they credited me back the money. I wish it was fixed when I initially called them but at least it's fixed now.

I placed an order for the American Chest Company Jefferson Cigar Humidor. My payment was accepted and I was told the product would be shipped in the next week. Unfortunately, after two days, I was emailed that they actually did not have it in stock and would have to cancel the order. I will not be shopping with Hayneedle anymore if they can't get their website correct.

Terrible experience. We had ordered this Sectional Sofa last month and was told it would arrive in a few weeks. We later were notified that there was a delay in shipping and it would take an extra 3 weeks to arrive... The Couch is supposed to be arriving this Friday and we had not gotten any communication from Hayneedle up to this point. Nothing around how the couch will arrive, scheduling delivery, etc. (we were told they would reach out about this). We decided to reach out ourselves to coordinate - turns out they never restocked the couch... Now we are waiting for their supplier to respond to them (which they have not been). I swear, if I need to sit on my floor for another month (thanks, Hayneedle) I will need physical therapy for my back.

We bought a five piece dining room set from Hayneedle online on Sunday. Two boxes were delivered on Monday (the next day!). Each box said it contained two chairs. I emailed Hayneedle thanking them for their amazing speed, but asking where was the table? They immediately replied, saying the table would be delivered on Tuesday, and it was. Everything arrived undamaged and in the correct color and with complete assembly instructions and parts. It took us about an hour and a half to assemble the set. It is of good quality and looks very nice in our dining area. Oh, and the Hayneedle price for the set was substantially less than what looks to me like the identical set for sale on other sites. I heartily recommend Hayneedle. Great experience.

We have purchase furniture from Hayneedle twice. We purchased a bed frame the first time and eventually had to get rid of it because it smelled up the whole room. We tried our luck again by buying a cabinet and it also smelled really bad and still does. We emailed Hayneedle regarding this matter and still have not gotten a response back. We are not very happy! Mark

I simply adore this recliner! First time I sat in it, I fell asleep right away. Pictures don't do it justice... You can't go wrong with this recliner. Now my husband wants one! Chair delivered early and returns are easy. I am definitely going to be repeat customer..

I bought the torches in Feb. I tried to put them together in late July. I can't get the 2 poles to screw into each other. I called to get a replacement or refund my money. They could only give me in-store credit. Wanted me to print off labels and pay to send the product back to them. Don't shop here, not customer friendly when there are problems.

I ordered patio furniture and a lounger. The site said delivery by 4 days. After my purchase the order wasn't processed for 3 days. After a week product reaches my area. Then needed to schedule a delivery date because products needed to be signed for which then on their schedule pushed getting the products out another 5 days. To make things worse I scheduled with a confirmation showing my 4 hour window of delivery 10-2pm, 2:30 comes so I call automated status. Updates now states window is 1-5pm, been on hold for over 40 minutes. Just horrible service and false promises all over the site. The representative seems to have no idea what’s going on and no desire or ability to help. Very poor company. Highly recommend you not waste your time. Better off using Amazon, Wayfair or Overstock. At least they correspond and the employees are competent.

I bought a coffee table and paid 75 to rush delivery on top of the 200$ for the coffee table. When I received the product it did not look like the 8 picture they have online. I called customer service and a gentleman name Henry help me but ended up hanging up on me without figuring out the best way to return this. Worst customer service. They wouldn’t Reimbursed the $75 shipping fee even if the product didn’t look like the picture. I would of been ok if they did half or maybe pick up the product free of charge and lose 75 for shipping. Worst customer service!!!