Hayneedle Reviews

They do have reasonable priced items. I have pleased with everything I have purchased so far. I just love an accent table and have received numerous comments on! My friends were astounded at the price, thinking I spend a lot more!

I needed to return a few items because they were too big for my space and there was some technical errors that occurred when creating the return label so I call customer service. Both times I was talking to someone within 2 mins and they were super helpful, attentive and easy going. My problems were resolved really easily and it was enjoyable interacting with the company. I am very happy and will definitely shop there again.

In the last 6 months I purchased 2 items via Hayneedle. The first was a sleeper chair, the second a floor lamp. Both products were delivered ahead of time vis FedEx, both looked great both on their website & in person regardless of the condition of the packaging upon arrival. Both were defective with regard to assembly: parts didn’t line up and/or threads on connecting bolts/screws were damaged. In both cases, I had to hire a maintenance person to adapt/fix the pieces. I can’t figure out if Hayneedle sells rejected & defective products or they & manufacturers have poor quality control. I was angry the first time, furious the second time this happened—there will not be a third time or third mistake in buying from Hayneedle. I advise all consumers to think twice and avoiding buying through Hayneedle.

I purchased 1 chair in March/2019 and received 2 more as a gift in July/2019. The back slats on the chairs are now starting to break loose. Hayneedle will not stand by their product as there is only a 30-day warranty. I suggest you do your research and find better quality than this garbage. By all means, these chairs were not cheap at over $200.00 a piece and they sat on a covered porch! All-weather my butt. I'm done with them forever!

I ordered a set of 3 Bruce wine stoppers. I received one. The website clearly says it comes in a set of 3. I have sent several email and have not heard back from them once. Do not use this company. False advertising.

We paid $150 for in home delivery. When the delivery arrived, we were asked if we wanted in the front porch or in the garage. Turned out they don’t do in home delivery. After waiting weeks and having it right outside our house, we had to cancel the order. I am 70 and my husband is 75. No way we could get it inside. Question: Why didn’t they know this before taking our money and delivering it? You cannot blame Covid for poor communication and this kind of screw up!

Updated on 09/10/2020: So guess what arrives a week later at my neighbor's house? A torn up box that's supposed to be my computer chair that I paid almost $70 for. I'm so glad I got my refund in time. I didn't even check to see of it had all of the parts. Most likely not considering the box is busted wide open. Once again, run far away from this company!

My first time purchases with Hayneedle. I ordered a accent chest in blue. The box arrived torn, and there was a very noticeable chipped area in the front of the chest. I called Hayneedle and they weren’t alarmed by the chip, the first words out of her mouth was, "I will give you 50 percent off if you want to keep it." Almost as if she knew it was damaged. I didn’t want it and it needed to be shipped back. It was a hassle to put it back in the box that was partially torn up. They said that Fed Express would pick it up the next day between 8am and 8pm. No one showed up, called back and waited on hold for an hour till someone picked up, she ordered another pick up the next day and finally it was picked up. My credit card was refunded and That was it. They offered no apology for the inconvenience and the customer service was mediocre at best. Wasn’t a good experience and I won’t take a chance again with Hayneedle.

I have been told that even though I tried to cancel an order 2 hours after it was placed, that I couldn't cancel it. Hayneedle said they called the manufacturer to cancel the order and they refused, so they won't issue me a refund until the manufacturer has the item back in stock (I have multiple emails confirming this is exactly what they said). I also have continued to track the item, which clearly states in the tracking info that IT HAS NOT SHIPPED YET. This is going on 2 weeks! Do NOT order from them.

I bought a couple of Belham Living Garden Grove 7 ft Metal Arbors over a year ago but I sold my house and ended up not opening the delivered boxes as I wanted them for my new house anyway. I just opened the two boxes and one had the right parts and the other one did not have the right support columns. And the instructions that came with it are extremely unclear as you could not tell from the pictures how you are supposed to connect everything and in what direction or what side...basically it was a trial and error kind of thing.

We purchased a fire pit and propane tank cover from Hayneedle. They both arrived in a very timely fashion. Unfortunately, the fire pit had a chip in it. We e-mailed and they were extremely responsive and accommodating to resolve our issue. I would definitely consider making future purchases with this company.

I spent over $1000.00 on a conversational patio set. Within a month the seams started ripping in cushions. Tried calling customer service, they don’t answer. Tried emailing no response. Tried resetting my password because I can’t log on and they won’t send me a link in my email. So frustrating!! Don’t do business with this company!!!

We purchased a beautiful looking and easy to assemble table in September 2019. I also purchased a patio table cover for it to protect it from the Midwest’s cooler autumn temps, followed by its harsh winters. This summer, 2020, I uncovered it so we can enjoy time outside on our patio. After a night of rain, followed by another day of heat and humidity, the table top is warped. It now collects rain water and the surface is no longer level. I am extremely disappointed, especially after spending so much time searching for a patio table, and that this outdoor table cannot handle outdoor weather. Due to it being over 30 days, Hayneedle is unwilling to help make things right. I’d rather spend a little extra money to receive a product with better quality and support a company that actually cares about their customers’ satisfaction. Do NOT waste your time or money with Hayneedle!

My order was to be delivered between June 26 and June 30. I saw there was a delay so I asked if I should cancel and order somewhere else since I needed this for an event. They replied back, it is on time. My credit card was billed June 18. A tracking number was finally assigned June 22. After a few more days I saw that only a label was printed, nothing shipped. I contacted Hayneedle, they said FedEx had just not update the scan, and the product had shipped. After two more days, no movement, I contacted FedEx, they said no, the product was not shipped by the vendor. I have tried contacting Hayneedle multiple times since then with no response. At this time, my credit card was billed 12 days ago and the product has not shipped.

I purchased an Island Santorini II 10 ft. Square Umbrella for my patio in May, 2018. It is advertised as having a 3-year limited warranty on the pole. A piece in the pole broke and the pole comes apart apart when I attempt to open, close or adjust the umbrella. I sent a photograph with an email on May 29, 2020 to Bluewaveproducts.com. I received a reply that a ticket has been created and I should be patient and that my request would be processed in 3-5 business days. When I got no response after a week, I called the telephone number on the instruction manual. I have called the number three times and it has never been answered.

Ordered a dining table and matching chairs. Can't review the product because they never delivered them. Contacted them and was told it was signed for by myself on a day I was at work all day. Can't get a hold of anyone either. This is a garbage company.

I purchased the Vasser Orb Fountain. It arrived damaged and missing the pump. I went online to report the problem. The screen showed my item was “eligible for return.” I filled in the drop down boxes and clicked “Continue” nothing happened. I tried using my phone; same thing, I could only get to the “continue” button. I reported the problem twice via Hayneedle’s “Contact Us” page. Both “emails” went unanswered. I am going to initiate a dispute with my credit card company. I cannot believe a company operates this way given the competition from Wayfair’s family of companies and Amazon: companies that offer genuine customer support. I called customer service on a Thursday, waited over 50 minutes on hold for a “customer advocate” to answer the call.

I had been looking for outdoor daybeds - I couldn't find quite the right thing. They were either ugly or too small or too rickety or too expensive. Then I did a google shopping search for outdoor daybeds and found this super cool thing that Hayneedle had. I was really nervous when I saw the reviews about Hayneedle but then I figured people only tend to write bad reviews not good ones. So I took the chance. In the purchase window it told me it would be delivered around Jun 19, but maybe later bc of COVID. Then I got an email asking to schedule my delivery Jun 15 or later (which is also a very nice service, usually it's we're coming ready or not). Then I got a call from the delivery service and they asked if they could deliver even earlier. In the end, I got my item delivered 9 days early, in great condition. I got a really unique item, for a great price, delivered early.

Purchase Weber Genesis II natural gas only to realize I needed propane one. Immediately within 5 minutes I emailed to cancel the order and switch to propane one. I called next day (number takes to only answering machine) to confirmed my email. Naturally, no one calls back. Next thing I heard was from the shipping company saying they are delivering the grill. Told them to stop and hold until I resolved this with Hayneedle. Problem begins. It took almost a week to talk to someone (had to get the 'real' number from shipping company) and they told me they will take it back with $294.00 fee I have to pay for 'handling' fee. I ask them to provide paper document stating the policy. Never received it. After 2 weeks later, I got an email saying they received the grill and they will refund me minus $294.00. Never I will do business with them and nor should you.

Ordered "In Stock" product, a Better Homes & Gardens Rustic Country Desk. Received confirmation. Received shipping date. A week later received a revised shipping date. This morning, two weeks later, I was informed that my order has been cancelled because it's out of stock.

Overcharged by $91. Said credit issued and it wasn’t. Would give no star if possible, Purchased a second time from them and used their 10% off code. It showed it deducted it on the screen but once I clicked place order it removed it and charged full amount. I contacted customer service and was told it would be fixed at shipping but it wasn’t. Had 3 different people tell me it would be fixed. Finally put in a claim through my PayPal and they told PayPal it was shipping charges (Shipping was free. I have the invoice.). Company is just a rip off. Prices aren’t better if they overcharge at checkout.

I’d been looking for a few items for 2 weeks and I’d stumbled across Hayneedle. I usually research a website prior to ordering from it but because I found the items I was looking for on Hayneedle, I quickly bought them. Then I researched the website and found mostly 1 star reviews and I immediately got scared. I received an email from Hayneedle saying that my items will be shipped the following day and it was. I received all 3 items (bookcases) with no issues. I’m a real customer and had a really good experience with Hayneedle.

I received a broken lamp. I could not send the email because it did not accept my order number. The phone number was not in service. The top of my lamp was cracked with all the pieces inside the wrapping. Almost cut myself. Mostly disappointed that I could not get in touch with Hayneedle.

Ordered two Jeco Santa Maria Wicker Patio Rockers at over $250.00. About six months later plastic wicker started becoming brittle, breaking off and unraveling. Hayneedle advertised the customer would enjoy these chairs "season after season". Customer service refused to help saying the chairs they sold me were warranted for 30 days. Why would they even sell furniture with only a 30 day warranty? So much for season after season enjoyment. So much for truth in advertising. Beware of this company and if you have a problem with a product sold by them, be prepared for a nice customer service agent to say "sorry, we can't help you".

I had bought the kitchen chairs here 1 yr ago. They are solid. We love them. I called yesterday to get 2 more matching chairs. On the phone I got a strange survey request I could not get out of so I hung up. I tried again and got the same thing. I never was able to get to a rep to place my order. However good for me. I went to Amazon and got the same chairs exactly for $60 less!! GOODBYE Hayneedle. I won't be back!!!

I ordered counter stools from Hayneedle and when they arrived they were the height of their barstools. I contacted customer service, only to have them tell me that their counter stools are the same height as their bar stools. I then had to screenshot the counter stool specifications to prove to them that there is about a five-inch difference on their website between the two.

I purchased a table online for $1300. It was delivered and the quality was not worth that much money. I began the return process. It was very frustrating. The trucking company Hayneedle uses would have me schedule a day, wait from 8-5, and never call or show up. They did this to me 5 times! Finally they showed up on a day that wasn’t even scheduled. So after a month of being jacked around the table was picked up and sent back! It has been 3 weeks and Hayneedle refuses to give me a refund until the table reaches their warehouse!

I ordered 2 Belham Living Blakely Arm Chairs and received 2 ottomans instead. I had to get those picked and reorder the chairs. Now, they delivered one chair and one ottoman, still not 2 chairs. The box holding the chair was ripped completely open and the chair was coming out. I assembled the chair and it’s only large enough for a small child and extremely uncomfortable. Now both the chair and the incorrect ottoman are going back. It has been very frustrating and I will not order again from this company.

I did some online shopping to compare prices of the iRobot Roomba i7 vacuum cleaner, and found that Hayneedle had the best price at almost $100 less than other retailers. I should have known then that it was too good to be true! I placed the order on January 1st, my credit card information was accepted (I saw the pending charge on my account), and a ship date of January 17th was noted in my order. By January 21st, after not receiving any correspondence from Hayneedle, I decided to check my order online. All it said on my order was "This item was cancelled." No explanation, no email, no phone call...nothing. Such a terrible way to conduct business. Of course the item is no longer available on their site, so I will be buying elsewhere, and no doubt paying $100 more than I was quoted online with Hayneedle. I'll think twice before I ever order anything from this company again.

I was reluctant to order a 3 piece accent table set from Hayneedle based on all the negative reviews but I’m glad I took the chance. Maybe I was one of the lucky ones. Delivery was spot on and there was no damage to my order. Tables were very easy to put together.