FTD Reviews

Received a bouquet of flowers for Mother's Day from daughter/son-in-law. Flowers were pretty much dead and droopy and roses never opened. Daughter call on the issue, new flowers arrived on Thursday, looked at them this morning and the roses are bent over drooping and the rest of the flowers look very cheap for the amount of money they paid for them. I am very disappointed and if I were to order flowers it would not be from FTD. You need to deliver better quality flowers and especially like they are shown on the site.

I ordered flowers for my daughter to be delivered on Monday May 11th to her work. In the afternoon I received an email saying they were delivered. Since I had not heard from my daughter I really doubted the email. Sure enough no flowers. I called FTD in the morning and was on hold for 26 minutes and they said they were delivered on the 11th at 5:30. The office closes at 4:30. FTD told me they would call the florist and straighten it out and call me back. The ordered was eventually delivered sometime on the 12th. No call back. I then sent a complaint email and received no reply other than 3 or 4 emails saying my flowers had been delivered.

My daughter was so upset. The flowers she ordered sent to me for Mother's Day didn't arrive. Then, she was told that ftd 'cancelled' the order when the local florist was unable to fill the order. ftd lost not just one customer, but the customer's mother and brothers. Total loss of customers for one cancellation: five. Not even an offer to make it right, apparently.

First of all the roses arrived Wed late afternoon and my daughter had ordered them to come on Sat before Mother's Day. By Thursday I called her and told her she should get her money refunded because the flowers heads drooped and they were not opening up. Instead she sent me tulips from flowers dot com and they are beautiful. Following her complaint and request for a refund another bunch of roses arrived on Tuesday evening which I guess were supposed to replace the bad ones. Yesterday afternoon which was Thursday, these too were wilting before opening. I do think that roses should last 5 days minimum. Will never use or recommend ftd.

I ordered flowers for my mother for her birthday from the Mother's day collection. Although the flowers arrived on the correct day, the bouquet she received is nothing like the one I ordered. I am appalled that they did not send her any of the correct flowers. The vase is small and nothing like the online photo. I have sent Customer Service an email and I shall see what they say. I am highly unsatisfied with the arrangement. I didn't have the heart to tell my mother that the picture she sent me wasn't the arrangement I ordered.

I ordered flowers for my mother on her special day 5-8-2015. They were never delivered. I call and was told they tried to deliver but no one was home. That was a lie as my parents can't drive and don't leave the house. After complaining they told me they would deliver on Monday 5-11-2015 (Mother's day was last Friday). I said, "That will have to work". They called me back and said it is now Thursday that they would deliver them 5-14-2015. I said, "Unacceptable, give me a full refund with a confirmation by email of said refund". They assured they would. They never refunded my money and delivered half dead flowers today Thursday 5-14-2015. NEVER, EVER use FTD, the worst company I have ever dealt with.

I ordered flowers to be delivered same day and they were not delivered!! I called and were told that the florist said they delivered. Person never received. They said they would re delivered. Didn't. Called the next day. They claimed they would deliver. Never redelivered my order, but they took my money. Just had to do paperwork with my bank to get my money back! This has to be some type of scam and should be broadcasted in the media. I ordered through another florist. My order came and the flowers were beautiful.. FTD NEVER AGAIN!!!

Despite their website stating that the bouquet would be delivered to my 89-year old mother on Saturday or Sunday of Mother's day, as of Thursday the following week it had not yet been delivered. On Monday I inquired via their website of the order status. No response ever came. Only after calling did they commit to delivering the order. I've also asked for a full refund, but the agent had such a thick accent and the phone quality was so poor that I've no idea what he committed to. We'll just have to see what happens.

I sent my mother a floral arrangement for Mother's Day. For $79.00 she received a beautiful vase with mostly dead flowers. She was able to salvage just a few. Disgusted with this company and their lack of customer service. I will never use them again.

I ordered what I thought was a beautiful medium flower arrangement for my mother for Mother's Day. She received them in a box where she found 4 to 5 of the big flowers that had completely fallen of their stems! The arrangement was too big for the vase they sent and within 24 hrs., most flowers had already wilted! I called and complained, they wanted to send out another box of flowers but the moment had passed and I didn't want my mother to be disappointed again. I was then offered $9 toward the $65 arrangement I sent with a coupon to order from them again! No way! Don't order flowers from them! Very disappointed in the quality and customer service to rectify the issue! To quote my mother, "you've wasted your money"!

I ordered a $100.00 dollar bouquet of flowers a week in advance to be shipped to my girlfriend for her birthday. The flowers never showed up. I waited 3 days and finally called customer service to find out what had happen. Turns out the florist didn't have the flowers for the bouquet I ordered. Instead of calling me and telling me this, they decided not to make the bouquet. The customer service apologized, gave me a 6 dollar voucher, and said the bouquet would be made and sent out.

DO NOT EVER USE FTD TO HAVE FLOWERS DELIVERED TO ANYONE! Worst customer service & your mom will never get the flowers you sent and paid extra for to make sure it's there on time! They told me when I called that there wasn't a florist available but the 4 confirmation emails I received said there was a florist and that the flowers would be there ON TIME! Oh and they won't call to let you know there is a problem but will offer you an insulting discount and a coupon! Yea FTD screw that! I would never use your service or give you a penny again EVER!

I joined this site for the sole purpose of ranting about FTD. I'm waiting for an email from them which should've arrived yesterday morning about my refund, but they promise they'll get back and not follow up. Here's the story: Well before Mother's Day I order two bouquets to be delivered, both to my parent's house, one for my mom to deliver to my grandma. They have guaranteed delivery of Saturday or Sunday on Mother's Day weekend, great! Saturday rolls around, I get a text from my mom with a picture of my grandma's flowers, and she wonders why there's none for her. Awkward. So I call FTD and they ensure my second delivery is on the way! Phew, no big deal. Then while my mom is out with friends, I get a second confirmation that they've been delivered. So, they should be there when she gets home! Nope. So I call, and am assured they'll get in touch with the florist, and get in touch with me in the morning by email. Fiiiine.

On May 7th I tried to order an arrangement for mother's day for my mother via FTD web site. I had a groupon for $40 worth of flowers for $20. The web site for FTD would not recognize my mother's address as a legitimate address so I had to call and speak to someone. I gave them the address and was told by ** that it "went through fine." I was given May 8th as the delivery day and what I ordered was confirmed and my groupon was utilized. I paid an additional $42.00 (the total for the arrangement was $82, so with my groupon I paid a total of $62). The arrangement I choose had a purple vase with distinct lines and the flowers were a beautiful assortment with the color purple being dominate.

Well let's just say as a person who never was used to buying flowers online this experience will be the last. I have an account with groupon and I saw they had a sale on flowers and because it was last minute I went for it. I have had flowers sent to me before from ftd and they were absolutely beautiful. I don't know what happened but this service was completely horrible. I purchased two orders of flowers which were 45$ dollars on groupon, the flowers bouquets looked pretty on the picture but when they were received each bouquet was dead the flowers were dry and withered.

On Thursday, May 7th, I went online and ordered flowers to be delivered to my mom in North Carolina. The delivery date was set for Saturday, May 9th and was charged $79 on my visa card. I received an email confirmation on Friday, 4:45 pm. On the day of the delivery, May 9th at 1:59 pm, I received an URGENT Delivery Alert with an apology and an explanation that said "Despite our best efforts, due to exceptionally high seasonal demand in your recipient's area, we regret we were unable to fill your order as requested." They wanted me to respond to deliver my order on Monday with $20 dollars off or to cancel my order and issue a full refund. I chose cancel my order.

I am very disappointed with the lack of service. I was promised delivery on 5/9. By the way Mother's Day was on 5/10. It never arrived. On 5/10 I spent my day calling FTD and they told me they are still out making deliveries and my flowers would arrive that day. The purpose of this order was to send flowers to my mother on Mother's Day. I received an email by FTD stating that the flowers were delivered on Monday 5/11. When I contacted the recipient, my mom she said no delivery was ever received. I called today Tuesday 5/12 and spoke with one of the reps and she said it is scheduled for delivery today. She wants to give me a $10.00 coupon toward a future purchase. Are you serious a future purchase?

I ordered the yellow and white bouquet. (1st pic). Apparently the vendor in the state they were to be delivered was out of that combination, and with no notification, substituted them with a multicolored combo. (2nd pic). In actuality, the last arrangement was delivered. (3rd pic). Not quite what the picture depicts, and certainly not worth the price I agreed to pay. After about a half hour of arguing my point, the discount went from 10% to 20%. How many people has FTD substituted (what looks to me as...) lesser quality or price, for what people have been charged. If I hadn't called, I would have been just another duped customer.

Here it is mother's day and I send 4 - purchased through the FTD online site. Only 50% of my orders went through with no problem. One, I received a confirmation of delivery which did not show. Two, the florist in our area wanted to use different flowers. Crazy, I would have not picked the arrangement that I did had I known they would do this. The flowers I picked were made of mostly roses so what they want to put daisies instead. I will never use FTD again. Customer service, I say customer service abuse. Unprofessional finger pointing, by the time it hung up I felt guilty. I spent $400 with them and they made me feel like THEY were the victims. Never again.

I ordered flowers to be delivered on Mother's Day and received an email confirmation for delivery on Mother's Day (5/10/2015). Several days later, at 6:30 a.m. on Mother's Day morning. I received an email from FTD stating that they were unable to deliver the flowers that day, and that they were rescheduling delivery for 5/12/15. My wife tried calling them to resolve the issue. The first rep she talked to (after holding for more than 30 minutes) couldn't find our order despite being provided with our order number, form of payment, delivery and payment addresses, etc. She then told my wife "not to fall apart" and that she was doing her best to help us. My wife asked to speak to a supervisor and the rep put us on hold for 20 minutes, after which we were disconnected.

I placed an order for flowers through FTD.com well in advance on April 15, 2015, to be delivered for Mother's Day on May 8. I ordered the "Sweet Devotion" bouquet of "Best" quality, to the tune of seventy-five dollars. The flowers my mother received were not even up to the quality standards of their basic fifty dollar "Good" bouquet. I am greatly embarrassed and sorely disappointed. I contacted FTD with my complaint, but have not yet received a response. Will never again order from FTD or from the florist who delivered them.

It was Mother's Day and I stayed at home and waited on my flowers the day before and on Mother's Day for flowers that never showed up! My daughter paid extra money to have them delivered to me. It is a non American company with very terrible values and when I researched many other customers in America have had the same thing happened to them! Call flower companies directly. Pass the word. American Revolution of Union do not support non American business.

I ordered flowers to be delivered to my wife on Mother's Day. I spent 45 minutes on the phone to get the order right. On Saturday night before Mother's Day, at 6pm, I received an email that stated they couldn't be delivered until the following Tuesday. They would give be $10 off the order for my inconvenience. Shipping alone on my order was at $25, and here they wanted to give me $10 off? I called on Monday, and they said after much conversation, they would waive the shipping charge and deliver a new bouquet that they pick out by tomorrow. They didn't even have the arrangement that I had selected! They wouldn't tell me what flowers she would receive?

I was really disappointed, upset, angry at the same time I couldn't believe what I had just paid for. They ripped me off! I wish I could show a picture of the poor quality that my recipient has received! They suck. I wished that I had read the reviews before!

Beware from ordering from FTD. I ordered flowers from them on two different occasion, and the same thing has happened. The most recent, I ordered my mother flowers for Mother's Day and they sent a sorry bouquet of flowers. Sorry like 5 flowers, and the green ugly filler leaves. Looks nothing like the bouquet of flowers on the website I ordered.

My sister (an army wife) was alone for Mother's day and has no contact with her husband while he is in training. So I ordered her what should have been a beautiful arrangement of yellow roses and lilies with white daisies. What she received was peach roses and baby's breath. I contacted customer service and was told they would be delivered the following day. I asked several times if the any arrangement would have roses, lilies and daisies in the proper color. The next day they again delivered roses with baby's breath - at least they were yellow the second time but sis kept the original flowers due to the wilted look of the new ones. I will never order from ftd again.

Never use FTD Florists they will scam you out of your money as fast as you can click your mouse. They took my order 48 hours ago for my daughter's 1st Mother's Day flowers and took the money out of my account right away. They never delivered the flowers and said they could maybe get there on the third day. I requested a refund and had to hold on for a supervisor. After 25 minutes on hold waiting to cancel and waiting for a supervisor I called back from another cell phone only to go thru the Same BS all over again. Once I finally got someone on the line they said it would be 5-7 days for a refund. This is a pathetic company that has been around for years and it is totally unacceptable that they knew full and well that they could not fill orders in time for mother's day but continued to take everyone's money 1st and deal with the heat later. Well here's the HEAT... DO not use FTD. You will be scammed and ripped off by con-artists.

I ordered a bouquet of flowers for my mother for mother's day. I spent $75 including the bouquet, a card, and delivery. The bouquet was NOTHING like what I ordered! Not the same flowers, colors, or size! I ordered flowers that were white and yellow and consisted of roses and daisies and other beautiful flowers. What she got was green, blue, and purpose flowers with no roses, no daisies, or any other flower in the bouquet I ordered. It wasn't even pretty. And it was tiny in comparison. It looked like I bought it at a gas station or on the side of the road. No one called me to inform me that they were completely altering the bouquet I picked. And there was no card with the flowers, which I paid extra for.

It's Mothers Day 2015 and I am in Charlotte while my husband is working in NY so he orders flowers to be delivered. He receives a email confirmation that the flowers were delivered on Saturday 5/9/2015. Guess what... NO flowers. He tries to contact them and gets a automated recording due to the holiday all their florist are busy and no one is available to even talk until next week Mon or Tues... REALLY! FTD is a business and a fairly large one. THEY SHOULD HAVE A ACTIVE CUSTOMER SERVICE DEPT AVAILABLE. (I get it... they would never get off the phone with all the complaints.)

I ordered flowers 1 week before mother's day, so the day of I kept calling them because they were suppose to be at my house at 10 am so I called and called they kept saying there 30min away. After 2 hours of waiting finally by 3 of clock I called to speak to a supervisor which she told me my order was never called in and I couldn't get my refund back, the supervisor was incredibly rude to me on the phone and said that she would just send me a coupon. I would never order from them again!! Horrible!! I had to run out and buy my mom flowers! Never again. I hope no one else orders from them, waste of time!

Made a Mother's Day order on Tues, the 5th for Friday because they said it was cheaper. Lucky for me I checked my email after watching the news about Mother's Day scams. I was just checking to make sure they were even ordered because I never got a call yesterday. My email said they were to be delivered on Tues. A whole week from the day I ordered, by some guy who didn't speak good English. Then he said “Oh wait, no. Now it will be the 19th.” I ordered them on the 5th. Mother's Day is on the 10th, and it's 5pm on Saturday the 9th. Thanks for making my mom get the shaft bouquet. I cancelled my order. Had to find a local florist just to try and get one closed to the time. When I looked before it was all these 800 people trying to steal the local business numbers, and couldn't find a local florist without someone trying to get a piece of the pie. I got lucky this time.

This order I received was very disappointing. First off; my husband stepped on the delivery box on accident because it was right where someone would step down from our front door. He almost fell. Secondly, the picture I saw for my flowers I purchased was much more flowers than I received and yes, I even spent extra for a larger bouquet. My mom wasn't home -- she lives with me. I felt compelled to open the box and thankfully I did because one of the few roses that came to us was brown. It was one of the lavender roses.

This is the third time that FTD has let me down, and yes, I was a fool for giving them a second chance. I ordered flowers and gifts for my mom to be delivered on Friday before Mother's Day. They were not delivered. I paid extra for FEDEX overnight delivery. When I logged on to track the items, hoping they were just going to be a day late, I saw that "no delivery date estimate is available." The flowers left FTD in California on Thursday and now it appears they won't be delivered for several day. Hmm, I wonder how fresh those flowers will be? Don't use FTD.com. They consistently fail to deliver and they charge you an arm and a leg for "service handling and delivery."

Received Sweet Devotion bouquet as a Mother's Day gift. Flowers were not at all what was advertised on the FTD site. 3 roses, the rest were cheap filler flowers and plastic greens with holes in them! Even the vase they came in was totally different than what was advertised. Called FTD. They said they would deliver a new arrangement next week - well after Mother's Day. Didn't want that and asked for credit instead. Waiting to see if they will post the credit. I will never, ever use FTD.com again and would never recommend them to anyone!

I ordered 2 specific Better Homes & Gardens flower arrangements for Mother's Day; both didn't even look close to what was ordered (and upgraded fuller versions touting 'exquisite' arrangements) and didn't even come in the correct base (cheap plastic vases instead of designer vases as pictured on their website). What a disappointment and embarrassment. They revived wilted dying bunch of carnations when I ordered designer arrangements. Total ripoff and will NEVER use them again. Shame on you FTD.com!

Ordered Mother's Day flowers for 89.99 not including shipping etc because I wanted something lush and beautiful. Roses were same color but less of them and already bloomed. It looked like something I could have picked up at the grocery and shoved in a vase myself. The description mentioned a specific vase too. I included a photo of what I thought I was ordering vs actual received.

I ordered flowers for my wife for Mother's Day. My order contained white roses - all of them had begun to turn brown. Roughly half of the remaining flowers were crushed or wilted in appearance. I had upgraded to the "fuller" (more expensive) arrangement. What I received looked nothing like what I was promised. In fact, the spareness of the arrangement looked like a downgrade below the standard arrangement. I ordered through FTD because of their association with USAA. In all fairness, FTD was very quick to refund the price of the arrangement (and shipping), but I can only begin to describe how disappointed I am in the product we received. I can't begin to describe how my wife's delight in receiving flowers changed to something else when she saw the "quality" (or lack of it!) of the flowers she received.

My MIL (who is 91 years old) got flowers from her niece for Mother's Day that arrived on Wednesday. They were wilted. She called customer service on Wednesday to tell them and was told "so sorry that happened" but offered NOTHING in exchange (no refund to her niece, no new flowers). By Thursday, they were almost dead. I called back Thursday and complained about the quality and lack of relief from customer service to a 91 year old woman and again was told "sorry" and only until I pushed did they offer new flowers -- to be exchanged with the delivery person for the dead ones-- but that they could not be delivered until 2 days after Mother's Day. So now she has to keep dead flowers until Tuesday to hand back to the delivery person so she can get her Mother's Day present. Nice treatment of a 91 year old.

Several days ago I ordered flowers to be delivered to my mother for mother's day. I received an email this evening (flowers were to be delivered tomorrow) saying they were sorry but could not find a florist in the area to deliver. Gave me a $20.00 certificate and I tried to reorder a different arrangement and NOTHING was available... really??? This is horrible, 3 days before, mother's day, and I ordered the beginning of the week.

I paid for delivery of gift basket for a 40th birthday, which is a very important milestone one week advance, and they did not deliver as scheduled. They did not even notify me of the delay. I repeatedly made phone calls and it took at least five calls before a response came through. They were unapologetic, and did not want to provide any compensation. Very poor service. Never again.

I ordered flowers for Mother's day, picking what I thought would be the perfect bouquet. What I picked & paid for, was not what was delivered. I understand the substitution policy, but I believe if you pay for the Best full bouquet, but received what can only be described as anemic bouquet, it's very disappointing! I know FTD doesn't care. They'll just move on and trick the next person into purchasing with all their promises of guarantee. Is it that they only pay the local florist, that actually performs all the work, a mere pittance, therefore they most certainly don't care? I attached a picture of the lavender bouquet as ordered online and a picture of the pink flowers received.

I bought my mom flowers for her birthday. They were nothing like the picture. It was supposed to come with lilies and per their website that is a not a flower that can be substituted but they did with daffodils. I called 5 times to get this resolved, hoping to get the correct flowers sent, but the florist they sent the order to wouldn't answer their phone and they said they couldn't find anyone else to fill the order so refunded my money.

I was so excited to send my mother a $65 flower arrangement from FTD. Not only did they charge me 16.99 for delivery, but it took 2 days to deliver. I compare the vase to a can of diet coke (coke can was bigger). 1 rose that was dead and the rest look like it was pick from someone's front yard... STAY CLEAR OF FTD.

I placed an order for a bouquet to be delivered same day. I knew there would be additional fees for the service and I had no problem with that. I received a completely unintelligible voicemail later in the day asking for a call back. I called the number and was told that the flowers couldn't be delivered because the recipient wasn't home. There was a huge language barrier and it took several minutes to figure out what the representative was trying to tell me. Long story short, I had to make several more calls, all of which were almost impossible to understand. The flowers were not delivered until late in the following day, despite my working with the local florist. All in all, extremely expensive and very difficult to work with.

I ordered a bouquet of flowers for a friend of mine at 49.99 US. First of all despite using the Canadian website, the charges were in the US currency. At the end there was an additional $16 charge for service fees. The flowers that my friend received was embarrassing and I paid 93.69 CAD for a miserable arrangement that would not cost more than 30 CAD. I would never ever use this company.

I placed an order for the "Sunlit Meadows Bouquet, Item # 15-M8D," on April 25th & it was delivered to my girlfriend at her house the next day. However, she sent me a picture of the flowers and I was extremely disappointed. Not only was the bouquet exceptionally small, the flowers were of poor quality and it didn't have ANY sunflowers as advertised. Not only was the product advertised extremely misleading, it is way overpriced. I paid $71.00 for it. I will never use FTD.com again or recommend to a friend for future flower needs.

I ordered a funeral arrangement from what I thought to be a local Brunswick, MO florist and paid with my credit card. $84.98. It was to be delivered on April 29th. On Monday morning I received an email stating that the flowers had not been delivered and I would receive full credit. The arrangement was being sent from a group of neighbors in Overland Park, Kansas. Obviously the funeral has passed and there is no repairing that blunder when trying to remedy and have flowers sent to her home. Then comes the bait and switch - what was advertised as a $74.95 arrangement resulted in a charge of $119. They offered to credit the 19.99 service charge. I told them to keep their flowers and I will NEVER order anything through FTD again.

FTD prides itself on subliminal messaging regarding discounts. The discount code for Mother's Day is PC4USAVE20 (20%)... Once you get to the payment page, I recognized the flowers were originally $79.99, with discount the flowers were $64, great. BUT, a service fee of $16.99 is added hence you end up paying $80.99 total. Ridiculous scam!!! Stopped the order, now no flowers for my mother!

I brought flowers to be delivered the next day, pay extra for this. I received an email that they were delivered. Talk to the friend I sent the flowers to, she never got them. There was no delivery. These idiots never even been to the house. I'm trying now to get a full refund. I will never ever do business with this company again! PLEASE SAVE YOUR MONEY, DON'T ORDER FROM THESE IDIOTS!!!

I placed an order online on April 18 for flowers to be delivered on April 20th. When I called the recipient, the flowers had not arrived. I called the 800 number 3 times the afternoon and evening of April 20th to find out where my order was. The Agent tried to call the florist but there was no response. This happened 3 times with 3 different agents. Today, I was told by the agent who finally got hold of the florist that the florist's truck had broken down and they could not make deliveries on the April 20th. They had the recipients phone number but didn't bother to call . VERY BAD BUSINESS. I will not use FTD again.

False Advertising, Breach of Contract and etc. I was treated just like everyone else here. They offer refund but due to all the money they collect misleading people. They can live off the bank interest so FTD makes money off us regards. I requested a jury trial due to all these negative reviews, and the jury is everyday people like myself and you all. I am fighting back. I will keep you all posted on the outcome because I am fighting for everyone who been treat unlawfully by FTD.

On Feb. 11, 2015 I ordered a dozen roses from FTD.Com. It was a valentine special, 1 dozen roses for $19.95. I chose Feb. 12 as a delivery date and the delivery charge was $2.95. The roses were delivered on the correct date, However we were having a snow storm with frigid temperatures. The roses were left at the door on an open porch and no one knew they were at that door. The snow covered the box and when found, the roses were chilled. At once I sent FTD an email explaining the problem. They did not respond. When I received my bank statement I had been charged $41.55. I have written them numerous times. They will not respond. I reported them to Better Business Bureau. FTD says they have no record of my order. They are a big RIP-OFF and I suggest NEVER buy flowers from FTD Florists.

My boss' father passed away, and I wanted to send flowers to the wake. On Friday, April 10th, I ordered a nice bouquet for a delivery three days later, on Monday, April 13. Upgraded the order to a "deluxe" bouquet and received an email confirmation. The wake was taking place 10 am - noon on Monday, April 13. On Monday, April 13 at 10:52 am (so halfway through the wake), I get a call from an FTD.com customer service agent saying to call them back. So at 11:01 am I call back, and am told that the flowers can't be delivered "because of time constraints" (how much more time do you need - 3 days is not enough?!).

I ordered a bouquet for my mother's birthday. As you can see, it wasn't what I expected. I spent almost $70 and my mother received wilted flowers. I'm never purchasing flowers from ftd again!

I ordered flower arrangement for a funeral for same day. The order was placed over the phone and I was told they would be there. The wake was from 5-7. I was then called after 7 and told that they could not be deliver because of time restraint. I can't believe that they told me no problem, and then didn't deliver, and then called me after it was over. I will never use these people again and you all should be wary.

I was so shocked at the lack of service and customer care I received when ordering flowers. Order was completed...too expensive...but because my son was in an accident last week and in the hospital in California I wanted to send flowers...paid more but they certainly took the 90$ out of the account but never delivered, never communicated there was an issue. Claimed they didn't know there was an issue even though I had emailed and called. Poor, poor customer service. 3 days later the rep just offered to deliver with a 20% discount....are they kidding? Honestly, insulting! Will NOT use them again and would encourage others to call one of the many other flower companies when ordering.

My 94 year old mother lives in a nursing home several hundred miles away. I send her flowers or a plant for holidays. I used PRO FLOWERS for years with no complaints. FTD offered a free shipping program, so I switched to FTD. Both times I sent flowering plants, the plants arrived with dead flowers. Free shipping but dead flowers.... not worth it. Goodbye FTD.

Ordered an expensive floral display for a dear friend who had just lost her father. The order was processed and delivered --by UPS-- from New Jersey to the recipient in Pennsylvania --in a cardboard box, unassembled-- with no gift card but instead a typewritten sentiment on the invoice (despite having given a personalized greeting when ordering). Is it just my perception or are local florists now exempt from creating and delivering meaningful floral arrangements on behalf of big floral companies for the public? I found nothing on the FTD website alluding to the fact that they are cutting corners and sending floral "arrangements" that aren't even arrangements. I really thought I could trust this company. Complaint submitted. My friend, meanwhile, was tasked with figuring out who sent the flowers (spent 4 hours calling people during her bereavement), and assembling the floral arrangement herself. Never, ever again. Extremely disappointed.

Purchased the largest of options for a sympathy bouquet for a neighbor of 20+ years. The arrangement was 1/4 of the size I ordered, barely any filler, flowers falling over in vase, and not fresh!!! Was offered 20% refund and a future discount on my next order or a new arrangement sent. How rude to sent replacement flowers to someone mourning!!! I refused another arrangement. Ended up being told I would receive a 30% refund. We shall see… Will never order again from FTD.com!

I placed a timely order for flowers to be delivered to my best friend on her birthday (on Tuesday for Saturday). On Sunday afternoon I was notified that the flowers were not available in that area and therefore not delivered. I wrote customer service and did not even receive the courtesy of a reply.

It began with an order for Valentine's Day my husband had made, he is currently training and unable to be here himself. Well, the order never came. They did sent out an email stating that due to all the orders, they were unable to deliver them but would like to offer a $20 refund and a $20 coupon and that the flowers would be delivered the next business day. So the following week came and once again there was no delivery made. So there are the first two failed orders. Then, being kind enough to write off such a disappointment because it had been a Valentine's Day delivery, my husband and I decided to give them another chance. He ordered an arrangement for our daughter's birthday, making sure to place the order 2 weeks out. Well her birthday came and went with no flowers. She is 6 so it is bad enough he couldn't be here, let alone expecting a gift from her dad that never shows.

I ordered an arrangement of Beauty and Grace Bouquet by Vera Wang specifically due to the gorgeous peach, red and pale yellow colors of the flowers as they are my friend's favorite colors. I spent hours looking over the website before finally deciding upon this arrangement. This was supposed to be special for her 50th birthday.The arrangement is described as, "sunlit sophistication, this bouquet of fuchsia tulips, peach roses, pale yellow stock and hot pink spray roses are presented in a modern clear glass vase to delight your special recipient with its eye-catching demeanor."

I placed an order to deliver flowers to my wife on our anniversary. FTD called at 3 pm that day to say that could not deliver the flowers until the following day (not the anniversary). Too late to order elsewhere. They offered to give me a refund in 3-5 business days. Just lousy service overall. Stay away from FTD.com.

Placed an order on March 16, 2015 to be delivered Friday, March 20. I received a tracking number, checked it, said delivery would be on time. Didn't get a call from recipient so I went back and checked the UPS tracking, now it said delivery would be made on Monday! Called FTD's customer service and after much arguing and two reps, they said they could call a local florists and have something comparable delivered the next day, Saturday. I figured one day late is not great but being they said a full refund was not an option. Flowers weren't delivered on Saturday either! I called and canceled the order and this time they just said ok, we'll just credit your account! UNBELIEVABLE! If I had gotten a refund late Friday, I could have ordered elsewhere. Don't order from this company! They're unreliable, uncaring and not cheap either.

I wanted to buy flowers for my sister and have them delivered to her job. I viewed the website and found an arrangement of flowers that I loved. I ordered the Touch of Spring (exquisite bouquet) flower arrangement on Tuesday, March 10th for delivery on Friday, March 13th. I paid for my order and waited for the delivery on Friday. Around 12:30pm when the arrangement hadn’t arrived, I called customer service to find out if they had a guesstimate on when the order would be delivered. To my surprise, they had sent my order to a florist that wasn’t even open anymore!

I placed an order online for flowers delivered to the school at which my wife works. After she was off of work, I asked her if she had a special delivery, in which she replied no. That evening I contacted customer service to inquire as to why the flowers were not delivered. The customer service rep placed me on hold while he contacted the florist. The customer service rep stated that he was unable to contact the florist but would inquire first thing in the morning and let me know why the flowers were not delivered. That night about 9 PM, I received an email from FTD stating that the flowers were delivered to the school, which was closed. Around lunch time, I still had not heard back from FTD and my wife told me that no flowers yet.

I received a picture of the funeral arrangement that I sent via FTD and besides that it was not what I ordered, it was delivered damaged. A rep instantly offered me 20% off. I called the next day, now it was 30% off. The only way to get your money back is for the florist to pick up the arrangement. This is unacceptable. They want to knock on the widow's door and take back the shoddy arrangement?!! Customer service only wanted to see pictures of it after the third phone call, and 45 minutes on the phone. I do want to note that the last time I used FTD, I was pleased but if you're not, it's tough to be reimbursed.

I contacted FTD.com as a pre authorization charge appeared on my bank account for an order that I did not make. Upon explaining this to the billing specialist and asking for fraud department they indicated they could pull the order for me by credit card number. I gave them my card number and they pulled up an order, however I was told she was not able to cancel, was not able to give me any information "due to security purposes". I once again informed the billing specialist that my card was used fraudulently for an order that I did not place and was told that only the person who ordered the flowers could cancel the order... Uhm hello FTD... of course the order isn't in my name...

I placed an order for flowers to be sent for a funeral. They were supposed to be delivered on a Friday, but did not get delivered until Sunday. Services were Friday and Saturday, therefore the family never received them. While I appreciate FTD offering a refund, I am extremely disappointed in their unacceptable business.

Last Saturday night, I ordered flowers for a funeral which was on the next day, Sunday at 11am. The online site took my order, so I assumed that the lead time to get the flowers put together and sent to the funeral home was acceptable, since the site did not throw up a flag. The flowers were not delivered; instead I received a call DURING the service, asking that I FTD Customer Service. When I called back, they explained - with no apology - that the florist who was to deliver these had not even opened yet. FTD asked if they could deliver the flowers the next day, Monday, to the family's home and I said “yes”. There was no apology from the FTD representative. Sadly, the flowers were not delivered until today. I will no longer use FTD to deliver flowers, I feel their customer service is very poor, and coordination of the delivery process is very shoddy.

Ordered flowers for our daughter's birthday on 3/2/15 to be delivered on the 5th. They never came. Never told me that they was no delivery. When called they gave us a story about the wrong address on the order -which was a lie. I have the order page and it was correct. They refused to give us our money back. So we paid close to $100.00 for a non-birthday present. We told them to come get the flowers. It was too late.

They have taken my money for order no. 1 then said they would substitute it for another order since original item was no longer available. Then they sent nothing out on that day. When I inquired if any item was sent, they said "Sorry, nothing was sent, pick something else, which will be delivered 3 days late(r)." I said ok, and even placed an additional "sorry" order for missing orphan's birthday then 5 days later, still no order delivered! They have taken my money, more money and nothing has reached the recipient. No one in customer care is responding to me for 3 days now, and they are not calling me to resolve! They have taken my money and scammed me I think. Who is the best place to report them to for online fraud?

I purchased Same Day Flowers for my sister's birthday. Online it stated that if the order was in before 2 pm, which it was, it would be delivered the same day. I called to follow up that they did indeed receive it, and the Representative said that they wouldn't be able to deliver it until the following day because I had just ordered it. I stated that it was ordered before their cut off time, and they should not advertise that it can be delivered the same day if submitted before a set time, if it couldn't be. The Representative then said that the Florist didn't have the flowers that I ordered. I asked them what flowers they did have, he said they couldn't be delivered today.

I made an order for my husband's birthday and they guaranteed to fill the order and to deliver it within the time frame a gave (they also advertise delivery guarantee on their website). I called 15 minutes past the time I had given them to deliver only to find out that they were not able to fill the order and that they would not make it on time! First they took the order and charge me for it and guaranteed the delivery. Second of all they never contacted me to let me know what had happen with the order. I would've appreciate a call to offer other options or to let me know they were not be able to make it so that I could have time to think of something else. Instead I got an associate with an attitude telling me to just cancel the order if I wanted to. I was very dissatisfied with the service provided!

I order a gardenia arrangement for my wife. She received a planter with a stick on it. I've called and they told me that they would refund the money less shipping and I end up getting two charges for $67.58. I had to dispute the charges with my bank. What really upset me was the fact that they said that the pictures are just a representation of the product. So I can put a gorgeous bouquet of flower and charge a arm and a leg for it and send few seeds and turn around and charge you double for this product. Why is this company still in business????

My husband ordered me flowers for my birthday. They arrived on the correct day but 2 of the hydrangeas were looking in real bad shape. The card and envelope looked like it was written by a first grader. There was no florist info on the card or envelope (That should have made me think!). The next morning they were all dead. My husband called FTD and they said they would redeliver them the next day to my work. I brought the dead flowers back to work with me and guess what...NO DELIVERY!!

I purchased a voucher off groupon that cost 20$ for 40$ worth product from the website. I had a coupon so only paid 10$ for the voucher. I spent weeks looking at flowers to send my mother for valentines as well as a necklace from my daughter as well. My order came out to 100$ with service fees and that's with the voucher already used. I received a picture from my mother of the flowers, they looked atrocious! They looked nothing like that arrangement I purchased, all flowers were crushed from delivery and some were dead!

Took our order, sent a confirmation and the day of the delivery - contacted us that they could not deliver the item. Since this was for a funeral, having it delivered later would truly not work out - this left us with no other options - poorly managed and not dependable. Won't be using them again.

I was so happy to send flowers to my mother's work for valentines day (February 13th). I kept waiting for a text that she received them and she never texted me. I called her at the end of the day and blatantly asked if she had received flowers, to which she responded "no". I emailed the company twice and never received any responses. So I finally called them and explained the situation to somebody who spoke mere English. I was on hold for at least 20 minutes all together. She was very hesitant to reimburse me although I did receive a cancellation/refund email from the company. Let's see if they actually follow through. I'm so mad at myself for not reading reviews prior to ordering from this horrible company.

My son, a freshman in college, ordered flowers for me for Valentine's Day. The roses arrived and look awful... Some were almost frozen and all were brown and wilted. Because he probably paid a pretty penny I called FTD and complained. They resent another bouquet of roses which arrived today and they looked just as bad. There are four males in my family and I will definitely recommend they use another florist for future purchases.

I ordered flowers for my Godfather after his wife passed away on the 7th of Jan and after contacting him a month later I was informed he never received them. I phoned the company to ask what happened to them and they straight up said "Yeah they weren't delivered and there's nothing we can do as it was over 7 days ago". What concerns me is they knew that the flowers hadn't been delivered and had no intentions of contacting me or refunding me until I noticed. Disgusting behavior.

So like most of the reviews before mine, I ordered flowers for Valentine's Day for my girlfriend and they never arrived. I called them the next day to see what was going on and they said they would message the florist asking them what was going on and that they would update me through email. Well here I am 3 days later and no word from them so I call back to get my money back and there was no problem there. The customer service wasn't bad, but the rest of the experience was disappointing. I should have done my research before buying from FTD and now I will be calling a florist directly from now on.

The order was placed online with a Groupon $30.00 for $15.00. The flowers were to be delivered that day Friday 13, 2015. Never received an email to confirm order. By the next day the flowers were NOT delivered. They didn't email me to tell me this. I had to call customer services and they told me "oh... That will be delivered on Tuesday!!" The order when I placed it online came to $40.88 or around that amount. When I talked to customer service the price had changed to almost $80.00.

Ordered flowers for my mother on Feb 3rd for Valentines. She never received them. I email them via their customer service contact for "no-delivery". After several days, Feb 18th, and still no reply and still no flowers sent I called them directly. It took 5 minutes for the customer service rep to call the florist and find that they had no record of the delivery. The florist offered to deliver them that day, today, 4 days after Valentines. Neither FTD nor the florist offered to refund my $21 delivery fee. They didn't offer anything but a very late delivery to a 68 yr old woman that sat around all day waiting for something to show up. They had both of our phone numbers so there is no excuse.

So I ordered flowers, a nice dozen called True Love Roses. The first ordered I received the flowers were wilted, so I called and they offered to send me another order. I was willing to give them a second chance so I agreed. THIS IS WHAT I RECEIVED!!!! Never ever again will I order from FTD.com.

I did NOT receive what I ordered. I have been waiting for the item to be picked up since 2/11/15 so I can get my refund… still no pick up and no credit to my acct. Below are the photos… the flowers with Happy Birthday is what I ordered and the green plant is what was received. Big difference.

I ordered a bouquet for my mother in Spokane, WA who was recovering from cancer surgery. I spent hours looking through pictures FTD had online for a brightly colored arrangement with cheerful and contrasting colors and long lasting flowers. I needed a bouquet that my mother would be able to see since she is nearly blind. As soon as they were delivered to the hospital, my sister sent me a picture of the flowers. What a mess! The flowers were sparse and colors were completely different than shown in the photo. Several stems were broken. The colors were dark and blah. The arrangement did not even remotely resemble what I had ordered and paid for.

I ordered online, and asked for a February 13th delivery date (my mother's actual birthday). By February 14th, no flowers, so I call in the morning, and they tell me that there are notes in their system that they had a "problem" with finding florists to fulfill the order and they were unable to do so. They did not notify me, I had to call them. After creating quite the fuss, they agreed to upgrading my flowers, and even though I was very unhappy about it, I understand that it's Valentine's day and there's only so much they can do, so they told me it would be delivered definitely by Tuesday since Monday was President's Day and Sunday they don't deliver. Of course, it's the end of day Tuesday, and no delivery, so I call again, and they tell me it would either be today or tomorrow. I was beyond furious at this point, so I demanded a refund, so like everyone else's similar experiences, we'll see how that goes.

I ordered flowers to surprise my mother who just lost my dad and that was her first Valentine's Day without him. 4 days later and nothing yet. I sent out 4 emails and no reply. I call customer service and she says it's out for delivery (yeah right!). I got upset with her and I asked for a refund. Told her I am reading the reviews right now and I should have read them before my surprise was ruined and I need my money right now. I don't care where the flowers are. She said she processed it and I will wait for my credit card statement to show the refund.

I ordered my mother flowers for Valentine's Day in hopes that they would be delivered in a timely manner. Much to my surprise my mother called to say that she had been sitting at home all day waiting on her delivery. I was very upset to say the least. You see my father is a truck driver and I just recently moved across the country 2200 miles away and it's always been my job to ensure that my mother got her flowers and goodies from my father. This is the first Valentine's Day my mother didn't receive anything.

My son's father had flowers delivered to me for Valentine's Day. I was so excited I opened them and started getting them ready only to learn that they were ALL DEAD! Not one of them was salvageable! I put them in water anyways, woke up the next morning to even worse they had all completely fallen apart! Never have I experienced anything like this before! Nothing like the picture he showed me! How is this place still in business?! I'm so baffled!

I bought my mother flowers from FTD flowers on Valentine's Day for my mother and they where delivered DEAD!! Nothing like the picture on their website! I paid 79.99 for them and they delivered them in a box without water that was taped up!! How are flowers suppose to breath without air or water!?!?

Ordered a wonderfully spectacular flower arrangement for our first Valentines in 3 years back together with my sweetie. Paid for and ordered online. FTD DID NOT DELIVER, DID NOT NOTIFY ME WHY, and it took 3 DAYS OF CONTINUED EMAILS, CALLING to finally get a response!! HORRIBLE SERVICE!!

The site is misleading, to say the least. Displayed items are typically the "up-charge" items. It appears they use the "bait and switch" model of advertising. Then they add on horrendous delivery fees. I will NEVER use them again.

I placed an order on Valentine's Day 2015. I ordered the "sweet devotion" bouquet which was the best selection before exquisite. According to the description for the "sweet devotion" bouquet, I was suppose to receive a 20" in height by 16" in width bouquet. When I received the bouquet, the bouquet was 12" in height by 13" in width. The sweet devotion bouquet option was $64 but with taxes and delivery fees came out to $93. When I called to complain abut the size of the bouquet their solution was only to refund me $10. Never again will I use this service and I suggest you guys avoid it as well.

I had ordered flowers for my wife for Valentines Day. I ordered delivery for Feb. 12th and they were delivered on Feb. 11. Which voided the surprise. They delivered a gift not ordered. I attempted to cancel the order two days before the requested delivery date but could not get that message through to the people at the customer service phone number because I could not get anyone who spoke a recognizable English.

Update: FTD did end up issuing a full refund for this order, which was very much appreciated.

I ordered the time to celebrate rainbow rose bouquet on February 5 to be delivered on Valentine's day. Never got the flowers or a call! I called FTD and let them know the flowers never came, they offered me a delivery on February 17 with a 20% discount. I told them keep the flowers because I wanted them on Valentine's day, not a normal Tuesday! They had more than enough time to get me those flowers, so I asked for a full refund. I'll see if I get it in 3-5 days!

I ordered flowers to be delivered to my mother/sister/niece for Valentine's Day. I had the delivery date set for 2/13 to make sure it was there by Valentine's Day. I received a notice that the item had "shipped" from FTD.com. When I didn't hear from my family on the 13th, I checked the tracking with UPS and it said a label had been created on 2/12. I checked again on Valentine's Day and the status had not changed on the UPS site, so I called them.

I spent over $90 for My heart to yours Rose Bouquet-Premium (this includes shipping) and when my wife received it, it was so tiny. The flowers were short and tiny. This is what you get for an upgrade? I don't know who they contract to make the bouquet and delivery, but it is not worth the money. I could have spent $25 at Walmart for better flowers. What a ripoff. I will never order from FTD again.

I'm writing this review for my husband. We regret not seeing the reviews people had online before ordering. This company has ONE lady for customer service who changes her name every time we call asking to speak to a supervisor. The order I placed for a special vase with roses was not what was delivered. Instead it looked like something put together by the 2 teenage boys who delivered them to my house. Never recommend ordering from this site.

I ordered rainbow flowers to send to my wife for Valentine's day. I called to track the order. The customer service told me my flowers will not be delivered till 2-17-15. They advertise same day service. They are full of **. Then offer me 20 percent discount. I will not recommend this place to anyone. C service kept me on hold 20 minutes.

I ordered this bouquet for my mom on Vday 2015. She received the flowers on time. My complaint is that they didn't match the online photo. I even thought they had sent the wrong order but upon closer inspection, they didn't. The order came out to 83 dollars and I feel terrible sending hideous flowers to my mom! It's beyond me as to why a florist would send out that order. It's disappointing and terrible to charge someone for that bouquet.

I ordered the my heart is your heart bouquet. 49.99 then I was asked to add 10 or 20 dollars more to insure a good quality rose. Then 20 dollars shipping, all said and done almost 90 dollars for the smallest bouquet of baby roses I've ever seen. I didn't know there were roses that small. 3 or 4 of them weren't even bloomed. I took a picture of the bouquet next to a Dixie cup, in hopes to attach. They were similar in size. If this is the norm for online florists, I wish them luck.

Ordered red roses...received multi-colored Tulips. Not what I expected. And while you have a substitution policy, please read it. I think it says you will make an attempt to send at least the same color as ordered. For 39.90 I expected to receive at least roses, NOT TULIPS!!! PROBABLY WILL POST A POOR SERVICE REMARK ON GOOGLE FOR THIS EFFORT.

I ordered flowers for my wife for Valentine's Day. They were supposed to arrive on Friday February 13, 2015 and they never did. Imagine my wife's surprise when she received an email stating that the flowers were delivered. After two phone calls to FTD, they cannot tell me who the flowers were delivered to. They promised delivery today. We will see.

Really, all you have to do is look at the pictures. How embarrassing for my daughter to receive these for Valentines day. I sent a letter to them about their poor quality. This was their response: "Please accept our sincere apologies with regard to your recent FTD.COM purchase. We understand how important this gift is to both you and your recipient, and we are truly sorry it did not meet your expectations. We always strive to provide the very finest quality and service, so please let us assure you that all your future orders will be filled with the special attention and care that they deserve." Let me assure them there will be no future orders!!!!

They were no help on a wrong address delivery that gave them the school name. They delivered it three doors down on the porch! They were no help on the phone. They told me it was my problem I put the wrong address. I have been sending her flowers to her work for over 10 yrs. I also included the name of the school, which was dropped off at a residence 3 doors down. Do not deal with these rude people!!!

FTD Flowers sucks. I ordered a bouquet at 3 am Friday morning. At around 8:30 they called me to tell me that arrangement was no longer available, that I could choose another one. I chose another one, they confirmed it was available (and when I'm saying available, I mean for same day delivery). They called me back an hour later and said that was was not available either. Each time they would call me, they would put me on hold "while they called a florist" to see if it was in fact available or not. Why didn't they do this before calling me. First 2 phone calls lasted 32 and 46 minutes. I chose a third arrangement that I was told was available. I was called back because it was not available. This time I told the person, "how bout you tell me what you do have available and I'll choose one."

So made a 80 dollar order for my wife this Valentine’s Day. Order came on time, but when I got home there was 1 rose broken and the wrong vase. So I was like no problem call customer service. LMAO I had the most unpleasant experience with their rep (Dwayne Id # **). This idiot had the effing nerve to just laugh at me when I explained what had happened. "Oh I'm sorry" like 7 times he said. "I'll give you 10% discount" which didn't even cover the cost of the vase she was suppose to get. Very unhappy with their service and the local florist they went thru. Let alone the idiot rep that was just way rude. Calling corporate Monday and complain more. It’s not about the money I spent. It’s about customer service. Don't EVER buy from FTD.com.

I sent flowers to my wife for Valentine's. I ordered the flowers 2 days in advance to be delivered at her school...no such luck. No phone call, no email, no flowers... nothing. I should have known better when it took a hour to order because they didn't speak good English. Do not do any transactions with this company.

I ordered flowers for my mom for Valentine's Day ($59.99 value). I had used a Groupon for Hearts in Harmony Arrangement (I am placing a complaint to Groupon as well). They don't look like they are worth $5. I should have gone to the grocery store. I find it hard to believe that a company could even pretend to compete in today's world with the incompetent customer service representative and poor quality of merchandise. I will NEVER use FTD again. They are definitely past their prime. This created an embarrassment for me!

So I ordered my daughter a floral arrangement for Valentine's Day, over a week ago, but when I called this morning to check to make sure the order was correct, they had not put my order in. So the rep was suppose to put the order in and guarantee it for delivery TODAY 2/13/2015. I told him just make sure that my daughter has it by 3:00 pm because that's when she gets off. He assured me that she would have it and I paid the extra shipping cost to make sure that she would have it. The total came out to $80, but nothing is too much for my daughter, it's a tradition I have done since she was little, but I had never used FTD.

My husband ordered a beautiful arrangement for me from the website, what I received was nothing like the picture on the website. The flowers were horrible and there was not greenage, it was so bare. The 2nd arrangement (the replacement for the 1st ones) were somewhat better, but most of the roses were wilted or had brown spots all over them. Never again we will order or recommend anyone to order from the FTD online site. Very disappointed! As you can see the flowers I received compared to what the website shows what they are suppose to look like.

A family member sent me flowers, they arrived limp, dead, frozen. The delivery boy dropped them at the door, rang the doorbell and literally ran back to the van. The flowers sat outside approximately 5 seconds before I brought them inside. It was obvious they had frozen somewhere, some point in transit. I phoned customer service and got a man who spoke minimal English, it became apparent after 15 minutes of back and forth and being put on hold for 5 minutes, that he didn't have a clue as to what I was talking about, his English was that bad. He said flowers would be delivered again the following day. I repeatedly asked him was he certain, 100% certain? Oh yes. He told me he's send a confirmation email, at that point I knew he didn't have a clue, he didn't even have my email address! He just couldn't grasp that I was the recipient.

Boy, did I get a surprise today. I ordered The Sweet Surprises Bouquet, C12-4792D, for my wife's birthday and Valentine's Day. I won't bore you with the details of the delivery phone calls and emails (too numerous to count), I will let you see for yourself what my wife received after the "upgraded" delivery because FTD was unable to honor their commitment for a delivery after ordering this over three weeks early. The delivery was handled by FedEX and everyone knows that delivery companies are extremely careful with packages, NOT!

This year, I was able to afford a nice flower arrangement for my wife for Valentines day. I picked out a premium bouquet called The FTD Casual Elegance Bouquet. It arrived on the day I specified, but when my wife sent me the picture and said it was nice, I about lost it. She also asked if it was what I ordered. I told her no and sent a picture of what it was supposed to look like. She said it was totally different.

Don't use them!!!!! Ordered flowers for Jan 11th delivery (paid for delivery). Was sent confirmation email with date of delivery. Looked at tracking info and they were a day late. No recipient!! Thus the reason for delivery date. Customer service is terrible to say the least. Flowers probably look terrible as well. Who knows. She will never see them until she gets back in town the following week.

I ordered flowers 5 days before the delivery date. And 6 days after the delivery date, I am still waiting for the flowers to be delivered. The initial delay was due to bad weather. However, the customer service has been abysmal! I made countless calls to the 1-800 number to be told they had no idea what to tell me. I then began complaining on the online chat.

I ordered a $55 arrangement for my husband that was an upgrade, however, a smaller and not upgraded arrangement arrived. I called FTD to ask why the smaller arrangement and the gentleman offered me 10% discount. I asked for the correct arrangement to be delivered and they could have the small one back but he declined. He is refunding $5 when I paid $10 hmmmm... I asked for a supervisor.

Here is the real story about FTD. They have beautiful pictures at fantastic prices. All their pictures are one sided meaning that in reality if you got an arrangement from FTD it would be flat on the back. However since they aren't a real florist and rely upon a real shop to fill orders then it works like this. You pay $60.00 for an arrangement plus a $18.00 service fee (real florists don't charge service fees). Add tax and you're paying $80+. They then send the order to a florist in the delivery area and only give them $43.80. Plus they charge the florist an FTD fee for accepting the order of $1.75 and there is no delivery fee which costs a florist $10.00. So your $80.00 purchase will never look like what you ordered because FTD doesn't pay the florist the whole amount, and charges them for taking orders. FTD, 800-Flowers, Teleflora and any other "online florists" work the same way. Call a local florist

I've had two instances in Dec. 2014 right before Christmas and today Feb. 9, 2015 where floral arrangements I selected to send to my mother in a nursing home on Cape Cod, MA were unable to be delivered. This time I ordered on Feb. 8th feeling assured a florist could fill the advertised bouquet with this lead in time. No such luck as I just received the second email saying they were sorry local florist couldn't fill the order.

I ordered flowers and upgraded to the "best" quality and what I got was even worse than the "good". The flower arrangement was small and looked like a $10 grocery store bunch. Dealing with customer service to resolve this issue was a complete headache. I couldn't understand a word the woman was saying and was put on hold for a solid 30 min. In the end the option I was given was for the florist to pick-up and redeliver the flowers which is fine, but they should have done it right the first time instead of assuming I would never see the embarrassing arrangement they delivered. I will never order through FTD again.

Advertising same day delivery. Smch. I ordered flowers and paid for them on Friday to be delivered on Monday. It's now 4:00 and still no delivery. Customer service speaks Very Poor English! My 1st and last time I will ever use FTD again! I will spend a little extra time and locate a local florist near the place I am sending the flowers from now on!

On January 26, 2015 I ordered flowers for my wife and paid a service fee of $21.00 for same day delivery. I was never notified that florist refused to deliver. I contacted customer service on January 27 and spoke to 'Terry' who assured me he would handle. Nothing was handled. I spoke to 'Sara' on January 28 who told me she would contact the florist to arrange for my refund. As of February 3, I am now calling a 3rd time and speaking to 'MJ' who has now kept me on hold for over 30 minutes trying to resolve.

Do not use this company, there are other companies who have more respect your information.

My girlfriend had passed away and wanted to order flowers, I went of FTD and they advertise same day delivery. So I chose to order from them. I placed my order and a couple hours later I received a confirmation email stating my order was delivered, and it never was. This morning 2-2-15 I received a phone call from FTD that is was not delivered and they will try and find out why... Bad business. Do not advertise same day delivery if you can not.

I placed an order with FTD online and used a Groupon worth $30, applied to a 10% bouquet. I was not aware that the fine print said I wasn't allowed to use two discounts, and apparently neither was the online calculator because my total came out to $31.54, $33.99 less than full price. I'm a college student so pinching pennies is a necessity to say the least. I checked out and received a confirmation email with the price on it.

I placed an order for an $81 flower arrangement for my mother-in-law's birthday. Obviously, her address was required & it allowed me to place the order for next day delivery. I never received a confirmation email, order number, etc. I checked my bank account & I had been charged $81.98. When I didn't hear from my M-I-L, I called FTD to check the status of the order. I was then told that delivery was not available in the area & that I had received an email with that information. I told the service rep that I received no such email (double-checked my email trash folder, just to make sure!). He insisted that I did. I was pleased that he said he could refund the $81.98. However, that doesn't change the fact that my M-I-L won't be getting anything from us in her birthday.

On January 19, 2015 I placed an order from FTD.com. I was insured that my $200 arrangement would arrive in time for the funeral of a 5 year old child. When the family sent me a picture of the arrangement I could not believe the florist would send something out of their shop looking like a child's arts and crafts project. The sympathy arrangement that came was clearly not what I ordered, and did not look like the picture.

My son ordered flowers for my 65th birthday. They were supposed to be here on my birthday. No flowers. He kept telling me how sorry he was they were not here. He contacted them and they told him they would be delivered tomorrow. No flowers came. They always said tomorrow.

I ordered flowers to be delivered on 1/16. They arrived 1/17 late in the day and absolutely not the upgrade I paid for. I called and spoke to a foreign customer service rep. They promised a credit of $20. I received a $20 off My next order!

I'll be short, and to the point, because this still makes me mad: Bought flowers online for my Brother-in-law's Dad viewing. Collected money from my family members and bought an "arrangement" for about $153.00. Mind you, this is upstate NY not expensive New York City. Got to the viewing and when I was directed to my "arrangement" I almost died. It was 3 flowers with some green garbage around it. It was so small it brought me to tears.

I was in Switzerland when my mother had to go in for unexpected open heart surgery. I was unable to leave Switzerland to be with her so of course I tried to send flowers as it's the least I could do. I ordered what looked like a very nice arrangement. The first day it was supposed to arrive, I got a confirmation email that it had been delivered, but my mom said she hadn't received anything. So, I called and they assured me it would be delivered the next day. It was not delivered the next day or the next or the next, or at all that week. I called almost every day that the flowers weren't delivered and every day they assured me the flowers would be delivered the following day. I kept getting emails about how the delivery had been delayed, "please respond", I replied and of course got no answer.

I placed an online order for same-day delivery at 6:30 am local time and by 8:30 pm no delivery had occurred. I called FTD customer service to inquire as to why the order was not delivered and they had no explanation. They could not even make contact with the local florist. I was furious because nobody had bothered to contact me all day to let me know that the order was not going to arrive. Therefore, I missed an opportunity to place an order with another company. As a result, a timely surprise for a family member was ruined. FTD has lost my business forever and I will be sure to encourage anyone who is looking for a florist to stay away from FTD. They did provide a full refund but that was meaningless since the family surprise was ruined.

Horrible results after ordering a $75+ delivery bouquet online. Looked nothing like the fresh flowers pictured online. Delivered by UPS driver, wrapped in paper and no water in the vase. Looked like a do-it-yourself flower arrangement.. "Just add water & they'll magically spring to life"... didn't happen. Still look like flowers you'd throw out after they've gone limp. Must've been sitting on a warehouse shelf somewhere. Will never use FTD again.

I ordered flowers for my mother's birthday. She was happy I sent them to her. However, when she sent me a picture of what they looked like, I said, “Mom those are not the ones I sent.” So I sent her a picture of what they were suppose to resemble. I called FTD.com and complained like the good American girl that I am. And the customer service was horrible. He said he called the flower shop and they said the recipe was followed. I said well, Okay. However, the weeds my mother received did not look like the picture they had advertised online. I spent over 75$ for something that is worth less than 15$. The grocery store has nicer flowers than what was sent. I am so unhappy with their service. Never purchasing from them again! They lost a customer forever. And if I were you I wouldn't either! Buyer Beware!

I ordered a F.T.D. gift for family in memory of my mother. I ordered it Dec. 30 2014 and as 1/7/2014 it has not been delivered yet.... It takes 8 days (I understand 1 day was a holiday) but still this long to send bath gift package??? I guess next time I will go to Bath and body, get gift and send U.P.S... F.T.D. with regular shipping I think says 3-5 days.. I always thought you were great but I am wrong and looking at this website so do others. Remember if you do something good people will hear about it and if you do not fulfill your obligation 20 people or more will find out. I will be sure to tell people how you do not fulfill your obligation.

A client sent me a Christmas gift of one of the ftd bouquets; it was supposed to be delivered on 12/22. It arrived on 12/24; 2 days after it was promised...supposed to have red carnations and roses, and white lilies. What I received was a grand total of 8 blooms, tightly budded, bound together and zip-tied into a flat box. I had to put the arrangement together with 3 puny stalks of greenery and 3 fake pine cones. The vase that came with the arrangement was HUGE, and there were so few flowers and greenery that the arrangement just appeared to float along the edges of the vase. My client asked for a picture of the arrangement and she contacted ftd and told them it was not what she ordered; she was very disappointed. I sent ftd a picture and they offered to send me a replacement arrangement from a local florist. My client got her money back in full but no replacement arrangement was received on the day promised. Still waiting... but not holding my breath after reading all of the other many complaints. Do not waste your money---use a local florist for better value and customer service!!

I ordered flowers for my mum's birthday to be delivered yesterday (Sunday January 4th). I placed my order the Thursday before (January 1st) and wanted them delivered ON her birthday.

Ordered flowers 12/22 for same day delivery. No flowers received. Called morning of 12/23 to find out that the store didn't have flowers. My order was given to another store. I ask the rep to call to ensure arrangement is available. Rep confirms that flowers will be delivered same day. I ask for delivery charge to be waived and agreed. I receive an email charging me for *full amount* on 12/24. I return from vacation on 01/02 only to find arrangement not received. I call and rep informs me that they didn't have flowers, therefore refunded total amount. No notification of cancellation - appalling. I spoke to supervisor, Lester, who asked if i wanted to place another order.

Today was my mother-in-law's 90th birthday. I decided to use their service as they indicated that they can deliver flowers today, 31st of december. I placed an order at around 11 a.m. and received a call from them at around 6 p.m., letting me know that they can only deliver flowers in 2 days!!!! Because they don't have anyone to do it today!!! I was extremely disappointed with their service because it was already too late to go to a flower shop to buy flowers. I will never ever use their service again. Don't promise what you cannot do!! Don't lie to your customers!

I ordered a bouquet. A gesture in sympathy. Bouquet I chose could range from 39.99 to 69.99. I chose the 59.99 bouquet option for a fuller arrangement. After taxes and delivery cost was 86.99. The bouquet that was delivered matched the arrangement in terms of flowers but had so few blooms that it looked like the 39.99 version-- not the 59.99 version. What is the point of them having images if you can't rely on the images to manage customer expectations. My mom was the recipient. Her words were "thanks, but you got ripped off". I'm sure I could have went to a grocery store with 25.00 and got a comparable bouquet.

I'm giving FTD customer service one star. I've been on the phone for more than 45 minutes now and I still cannot get a live person. DO NOT ORDER from this website---VERY unreliable.

I ordered a Christmas arrangement. What was received was nothing described in the website! Not worth the amount paid! When I called FTD they stated they would send another arrangement which looks like the picture on the website. The customer service rep stated she will call the florist personally with instructions to send what was pictured on the website and that my account will be credited 20 %. The account was credited 13 dollars, however no arrangement was delivered. They also didn't care to see the actual picture of what was delivered.

I ordered flowers to be delivered to a laboratory scientist who was working on Christmas Eve. They never arrived. FTD did not contact me. I contacted them. They only apologized--no compensation. They said the delivery was out of range. The delivery was to a centrally-located hospital. They said they would be delivered on Christmas, instead-- still no flowers delivered--worst service I have ever experienced from a florist. FTD is expensive--no excuse for such shoddy non-service.

On Dec. 15, 2015, I went online to FTD.com to order the FTD Glowing Elegance Centerpiece. It had 4 levels of flowers: good for $54.99, better for $64.99, best for $79.99, exquisite for $89.99. Since this arrangement was for my family's annual Christmas party, a very special event for all of us, I ordered the Exquisite arrangement. When I clicked on my shopping basket, however, it showed: "Good $89.99." Concerned that there might be some confusion as to which arrangement I had chosen and was paying for, I canceled my online order and called FTD at 1-800-736-3383, the number listed at the bottom on the webpage for this arrangement.

I placed an order more than a week ago for three centerpieces for my tables for Christmas dinner. I received an email that I would have delivery today. I then received an email that delivery had been completed. When I got home, I walked around entire house and there were no centerpieces. I then called FTD and was told that the next delivery would be December 30th. Who wants Christmas centerpieces delivered on 12/30? FTD is horrible. I will NEVER use them again. I am so frustrated and disgusted. Thank God for 1-800 flowers.

Ordered December 11th. Received an email last Friday saying that they were pushing my original delivery date of December 22nd back to December 23rd, but that my recipient (my mom) would receive an upgraded bouquet. Flowers came in a box DESTROYED. Tops broken off!! The "arrangement" was not arranged. What a mess and a disaster! I've NEVER had an issue with ProFlowers, but I thought I'd try out FTD. NOPE. DO NOT USE FTD!!!

I ordered flowers online last Thursday for a funeral at 11:00 AM today. The service time was noted on the order form. I just. Received a call from ftd.com informing me that the florist missed the service. Have asked for a refund and a letter of apology to the bereaved family!!! Better get the refund. Also asked to speak with a supervisor. Got tired of waiting on hold. DO NOT USE THIS SERVICE.