fromyouflowers.com Reviews

Wanted to cheer up my granddaughter after she broke her arm playing laser tag. In ER I looked for a same day delivery and seen fromyouflowers.com guaranteed it. This was app 1 pm. Then I receive an email saying they can't deliver till the following day. Wasn't happy. Next day we waited and waited. I contacted them and was told it was to be delivered. 6 pm came and left. Now I am told they couldn't find a florist that could deliver but not to worry it will come the next day. At this point I CANCELLED. NEVER heard such a thing. Ended up taking my granddaughter out and we made our own. Don't use this company. They definitely don't stand by their word.

The first day, I ordered by the deadline to have same day delivery and I asked the recipient if she was going to stay home and she said yes. So that inconvenienced the person I was trying to do something very special for. Then I got an email that they were unable to deliver that day, but it will get there tomorrow. So then I had to ask the recipient if she was going to be home the next day and she said yes. So that made TWO DAYS that I inconvenienced the recipient who I was TRYING to do something nice for!!!

DO NOT ORDER ANYTHING from this company!!! I ordered this beautiful arrangement called the European floral garden that I saw on their website for my mother in law's bday. We live in Washington and she lives in Las Vegas. The arrangement was full of sunflowers and tulips and other pretty things which are her absolute favorite. Ugh!! When I got the picture of what it looked like after she received it I was so pissed and embarrassed. It had one sunflower that looked like it was dying. There were a few lilies, one rose and random other things. They also did not include the card. It literally looked like a 5 year old went and picked a bunch of random flowers.

The flowers I ordered were so-so, they say they're handpicked by a florist to be pretty but they looked faded and not that great, but that wasn't my biggest complaint: THEY SIGNED ME UP FOR A FULL YEAR OF ENTERTAINMENT WEEKLY WITHOUT MY PERMISSION. Maybe it's hidden/written in very small letters somewhere, but they were NOT upfront about it and don't give you the option to opt out. Very dissatisfied, I will never use their service again. Was a hassle to figure out how to cancel.

My experience with this organization has been HORRIBLE to say the least. My fiancé ordered flowers for me for my birthday of which was on July 12, 2017 and I have yet to receive them of which is now July 17, 2017. They stated they were delivered of which they have NOT BEEN. Had I read the reviews on this company I would have shared with my fiancé not to order through them. It seems as though all of the clients that have ordered with them thus far, have experienced lack of service as promised. I am not the one. I will receive my flowers or legal action will take place...

I ordered "Sugar and Sweet" bouquet for my sister's birthday, she lives in New Jersey (I live in Germany). "Sugar and Sweet" described as beautiful pink roses paired with white alstroemeria. Delivered in a unique pink vase, which is wrapped with a decorative pink ribbon. Price: $ 67.97. Instead of the ordered bouquet was delivered a miserable thing, consisting of three half-withered roses and a pair of very sad chamomiles. HANDS OFF FROM fromyouflowers.com!!! RUN AWAY AS FAST, AS YOU CAN!!!

I ordered flowers for my wife at 8:36 am. I paid the 4.99 for guaranteed delivery service within the next 4 hours, she should had received the flowers at 12:36 pm. I called at 12:40 pm and the guy from customer service told me that the flowers are in the truck to be delivered already. At 3:30 pm no flowers delivered yet. I called the company and the lady from customer service told me that the flowers are leaving now from the flower shop because there was a problem in the delivery which means the guy from the first call lied to me saying that the flowers were in the truck already. Now I received a call from the truck guy saying he is delivering the flowers and the flowers that suppose to be in my wife's hand at 12:36 pm will be arriving at her business at 4 pm where probably the office will be closed at that time. DO NOT USE THIS COMPANY TO SEND FLOWERS TO ANYBODY!!! WORST SERVICE IN THE NATION!!!

SO DISPLEASED I COULD SCREAM! I paid extra for expedited shipping and it never arrived. I called to see what was happening and they said that it was delayed because they still hadn't contacted a florist (5+ hours later). It was a birthday gift and they didn't even bother to tell me it wasn't going to be delivered!!! Absolutely LIVID! If they were closer I would drive there and tell them how unprofessional and ridiculous this service is!!!

I placed an order on a Saturday for two plants to be sent to one address. It took 40 minutes to place the order! They insisted it had to be 2 separate order numbers. Today, Monday, I received a call that the address for one order was in a different state!!! Two arrangements, one address and they couldn't get it right! Now today, Monday evening when I can't get a confirmation of delivery online, I call up only to be told neither arrangement was delivered! How grossly incompetent. I will NEVER do business with this company and will inform the funeral home that recommended them how terrible their service is!

When I first started using From You Flowers, they would send a confirmation of your order and the flowers were always on time and in good condition. In the past year, most of the time you do not receive a confirmation, they are almost always late and although they are willing to credit the delivery charge or a dollar amount from your next order, this has become the norm instead of the exception and I'm about to source another online service. I use online services generally because much of my family is on the other side of the country. I wish I didn't have to write this, but I have given them chance after chance to get it right. The latest... A 75th birthday gift (this time, instead of flowers) ordered almost 2 weeks ago, I've been advised will be late. And they are offering me $10 off my next purchase... This is unacceptable.

Ordered flowers for a very special anniversary. They did not deliver. Maybe next week they will replace them with a 20% discount! This company sucks! DO NOT USE THEM... EVER!!! Buyer beware. Even paid extra for expedited shipping.

I paid extra to have the delivered next business day. In the morning not happening. I call they tell me if I can't wait one more day I say no so they delivery 7 hours later and they show up something different. Also I pay for 4 balloons they send only one. Bad experience with this company.

I purchased flowers over the internet. No problem. They arrived on time and were very nice. Problem came later when I started receiving magazines in the mail. I found that Fromyouflowers had (without my permission) signed me up for Sunset magazine. I did not want them to share ANY of my information with another company nor did I want more junk mail than what I already get. I won't buy from them again.

So I purchased flowers and chocolate for my wife on 7/13/2017 to be delivered to her place of employment on 7/14/2017. Upon delivery the chocolate was fully melted and all over the flowers. I called and informed them that I was requesting a full refund and I will send the property back to them at cost to me. They refused a refund but instead wanted to refund me 30 percent of my order which only covered handling/shipping. I told her that was not acceptable and this was the worst service I had ever received with a florist company.

Ordered the "rainbow of colors" dozen roses with a customized picture vase. No variety of colors, only pink roses that looked old, browning, and wilting. The "custom" picture vase is not as described - merely a plain glass vase with a curled up paper photo print tucked inside - completely false advertising and way overpriced at an additional $12.99! Expect NOTHING extra. A few stems of baby's breath or greenery always complement a bouquet -- unless half dead when received like these were. Also, expect shipment in a box - must be arranged by recipient. Customer Service unresponsive. Lesson Learned: Don't do business with online companies that do not post ALL customer reviews. (they post good reviews only!)

I ordered the upgraded European Dish Garden for my friend but it's not what I ordered. When she sent me a picture of what she got, I couldn't believe it. I was actually embarrassed. She got a small basket with three plants in it. A total rip off. Charged me for top of line and sent bottom of line. I do not recommend this company. Wish I had seen the reviews before I used them.

DO NOT - DO NOT ORDER FROM THIS COMPANY. The beautiful arrangement I ordered for my close cousin's funeral were much MUCH smaller than pictured. I was horrified and so embarrassed by the very small arrangement that was even more so dwarfed by those around it. I can't believe this company is still in business with the bad reviews. They get a minus 5 stars from me!

OK - so I ordered from the company and got a confirmation that the flowers were delivered. They were not. Ugh. I read a lot of the reviews after that and was really frustrated. They promised (and still the promise is there because I have not gotten it yet) that they will credit my card $12 and some change for the error. But, the flowers did arrive the next day and they were beautiful. Further, upon contacting customer service, the person was polite, willing to make up for the error and followed up. They are also really concerned that you are happy with your order, which I appreciate, hence the 4 stars.

I just wanted to say "Thank you" for refunding my dad's debit card. I submitted a review more than a week ago, as I didn't receive flowers that my family ordered for my birthday. I was very upset then but it's my responsibility and only fair to bring to your attention that the problem was solved. I appreciate the effort and consideration.

Although not happy with the actual product itself, the customer service was very helpful and after a few back and forth emails and myself explaining the disappointment in the product received I was given a full refund of both payments!

Ordered flowers for a funeral out of state, which is always scary anyway. This time I feel like I hit the jackpot... enough for me to write a review! Amazing! People sent me pics and compliments on the beautiful spray. I have a new florist!

I paid extra to have the flowers delivered within 4 hours. After 4 hours called them and they told me they couldn't contact the florists. So I waited for 3 more hours and called again. They told me it would be there in 5 minutes. Waited an hour and called again. They gave me 20% off. She finally got her flower and they looked like my 2 year old went out and put some flowers in a bowl. I will never use them again.

I purchased flowers in a vase and paid for next day delivery. The flowers were never delivered so a few days later I called to ask why. They said they would try to deliver them the next day - I got a call the next day to say they couldn't find the house and wouldn't deliver them (the house is very easy to find). So a week later, as a last resort I asked them to deliver the flowers to my house so I could deliver them if they would not. Genuinely disappointed with the experience.

Just like all of you I received the same service today. From them refunding me 20% (I asked for more though) to not even coming close to the picture and was not delivered on time. We're not kidding when we say all of this. They really did a horrible job!! I'm so mad, this was my girlfriend's and I 4 year anniversary and they ruined it. I also had to call multiple times to keep track of the delivery because I paid extra for early delivery. Everything was so bad. Keep in mind I ordered the PREMIUM. I was wondering if you all would like to get in touch and I don't know sue them or file a complaint because there's a lot of us.

This is the worst company ever. I paid for the morning delivery and is 3pm and the basket never was delivered... I called around 1 pm and they told me around 2 o'clock the basket will be on destination but nothing!! Is the second time I ordered from here and is always something going wrong. Is a lesson and never ever I will order anything again.

I ordered a very nice looking gift basket for a friend who just had a baby & was still in the hospital. It was advertised next day delivery & I even paid extra to have it delivered the following morning just in case she left the hospital early. Fast forward to the next day early afternoon. I heard she was leaving the hospital soon & checked the status of my order to ensure it was received. IT WAS NOT EVEN DELIVERED YET!

I chose this arrangement and vase based on the picture provided for a funeral service. In addition I selected the "premium" (+20$) version. Not only was the result disappointing, I was thoroughly embarrassed by what was delivered. I actually found myself apologizing to the family for it. Forget the nice blue glass vertical vase in the picture. The vase used was short, squat, ceramic, solid light blue and appropriate only for a bathroom. The entire arrangement was no more than 10" tall and roughly the same in width. It had to be the smallest arrangement at the service. Avoid them like the plague. No refund or apology can make up for the embarrassment they have caused me. P.S. The only positive I gave them was for delivering on time to the right place. But considering what was delivered I wish they had messed up and not gotten it there.

I placed an order to be delivered to my sister in Indiana, for her birthday. I ordered several days in advance so there was plenty of time for the florist to process my order. I received a call from a man saying that they were unable to deliver the flowers because no one was home to accept them and he wanted more information about my sister. That sent up a flag for me, a call from someone with no identifying info on caller ID asking when my sister would be home. I told him I didn't know, I'm on the west coast, she's in the mid-west, just leave them on the porch. He replied that someone might steal them. I said just leave them anyway, it's just flowers.

I ordered the premium version of Love Is Splendor for my Mother on Mother's Day. Pictured in photo from website. What I received the first time was nothing like the photo. The flowers were red and white and stuffed in a different vase. Called and they sent another replacement. Got the colors correct, but again looks nothing like the photo. If you want a grab bag flower arrangement this is the place to go. If you want to spend a lot of money to get flowers that look nothing like the photo this is the place to go. Very disappointed. If they were unable to provide the arrangement they should have called to let me know. Bad business. :(

My first order was to my Mother in Law when her husband died, I wanted to cheer her up with a beautiful bouquet. When I saw what was actually delivered it was in NO WAY comparable to the photo on the website. I reached to customer service and they did respond fairly quickly and offered a $150 credit. So, in combination with the "credit" I received for being a new customer (which was really a bait and switch for the handling fee, fine, that's a wash) and the $15 credit for the poor product, I decided to order a bouquet for me, yes me. And here's what I received (see pictures) and here is my email to the company...

I ordered the "Birthday Bonanza" arrangement (now renamed, the "Simply Stunning" arrangement) on 7/1/2017 via their "Same Day Delivery" page, for delivery by 7/2/2017 - in time for a friend's 70th Birthday... The flowers NEVER arrived and I wasn't notified of any problems with the delivery. I contacted their consumer service department to investigate and they confirmed they hadn't been delivered, apologized for the oversight and offered to send an upgraded arrangement to my friend on 7/3/2017 (today). I thought that was great (mistakes happen, after all, and they were trying to make it right). Today comes and my friend lets me know she received the flowers & that they "smell wonderful." I thought, PERFECT! It all worked out at the end!... Until I looked at the picture of the arrangement she received...

Ordered flowers from this company for a friend who lost her dog last night. Paid extra for delivery next day. The checkout was a scam. They make you okay to the charge for the bouquet but then when you confirm the order the next screen that pops up shows that they charged you an extra $20 for that delivery that wasn't on the previous screen. I agreed to pay the extra 5 for delivery by noon the next day but at noon the order still wasn't there, so I called the company. The company said they sent me an email saying it wouldn't be there for 4 more days. I never got the email. I asked for a refund and they told me that would take 5 days. Worst online order I've ever experienced.

I placed an order. Before I wanted my order to go out I needed a confirmation that my item will be delivered on time. I also told the person "If my item cannot arrive on said date I don't want the item. Do not charge my card." He ensured me it was no problem. My item will be delivered on said date. They placed the order. Charged my card. It was okay until I received an email stated your item will not be delivered on time. They charged my card without my permission. This is fraud!!! Identity theft!!! Someone needs to do something about this. I have my own attorney. Someone I can trust. Thank you.

If it was possible to give negative stars they would get a -5*! The flowers were for my father-in-law's funeral. We paid extra to have them delivered within 4 hours. The flowers were never delivered. I called them from the funeral home and they agreed to a full refund at that time. I saw a "pending" credit on my bank site that night. I also asked for the florist to contact me about the error. The florist has never called.

I ordered this Sympathy Flower arrangement for my friend's father's funeral. Paid $43 for the arrangement. I looked for it at the funeral and couldn't find it. I finally noticed a VERY SMALL plant that had 2 small spring plants, maybe 6 inches high (neither looked anything like the plants in this picture) and the reddish spike plant that may have been 10 inches tall. The rest was basically filler of dried sphagnum moss. I have never been so embarrassed. This looked like something I would have bought at the dollar store. The sad part is that there is no way to fix this... the damage has been done. I have contacted the company regarding this and notified them that I will never do business with them again (which I'm sure they do not care) and hope everyone else will learn from these reviews that they are not to be trusted.

Don't use this company. They will ruin your special day. I order flower at 8am same day delivery. Until 4pm there was no delivery notice so I called. 1st time they said it will arrive in a few mins. 2nd time around 4:30pm they said they will put priority and past 5pm it's still not delivered. It was going to business address so it had to get there by 5pm. All those customer service rep B.S on my face 3 times. They ruined my day.

I ordered from this page and what they actually show on the webpage is not what you get! I paid 75$ and look at the picture on the web vs what I got! Have your own conclusion! Is WAY smaller and it has less roses than it showed at the web page!

Ordered flowers noon day before. You ensure next day delivery, as they have a 3 pm same day delivery. Got email confirmation in morning. No flowers at 7 pm. Asked for a refund immediately since my debit account was charged immediately. 1-3 days. They suck, use fly by night florist, or none. Don't use!!! Will never trust a online florist again, should have read reviews and not trusted CBS news... Fake news!

Used this service to purchase flowers for my mother's funeral in March 2016. I live in another state, but when I arrived at the funeral home, I found an arrangement that was, frankly embarrassing! It looked as if I had picked up flowers along the side of the road. The arrangement was supposed to include reeds in the shape of a cross, and have blooms covering the reeds at several points. Most blooms were dying, as if they were several days old; the ones at the top of the cross had their blossoms chopped off. I called Customer Service when I got home from the funeral and I forwarded pictures of what was delivered. The supervisor agreed that the arrangement was below standard. She refunded my money and offered to provide another arrangement at no cost up to a certain value (I think $40, more or less).

Ordered flowers for my mother for mothers day, not only did they not arrive, I was promised a new upgraded bouquet. That upgrade never arrived and it took them 2 weeks to get me my money back in which they refunded exactly the amount I paid with no compensation for time lost and horrible service.

My young cousin passed away unexpectedly. I could not attend the funeral in another state so I picked a beautiful flower arrangement to send. FromYouFlowers called me the day before the funeral to assure me that everything was in order. Five days later they sent an EMAIL (which I did not see until some time later) with the following message:

I am sorry but I am thoroughly disappointed in the quality of my order. I paid $60 for a dozen rainbow roses and a custom picture vase with a mylar balloon. The end result was so unattractive and not even close to looking like the pictures online. Definitely not worth $60, not worth $5, in my opinion. The "balloon" is the size of an apple and was just stuck in the middle of the flowers, which had too-long stems for the vase size and brown spots and we're just haphazardly? placed in the vase. I was expecting a regular helium mylar balloon like the pictures of the balloons on the website. The custom picture vase was just a regular glass vase with a waterproof piece of paper printed with the online selections I chose. AND the flowers still had little pieces of papers wrapped around the stems; how cheap, tasteless and unprofessional is that!!! I am so embarrassed that these were delivered to my girlfriend.

Today was my daughter's 13th birthday. Decided to send her a beautiful bouquet as a surprise. Wanted it to be memorable. Spent $41.95 and waited excitedly for the call when she got them. She text me a photo and was very gracious. When I saw the picture I wanted to cry. Had to laugh to keep from crying. Wow what a difference between bouquet purchased & actual delivery. My 3 year old makes better bouquets. This site is a sham!!! Buyer beware!!!

I paid extra to have flowers delivered to my mom within 4 hours. Not only were they not delivered but when I called, they placed me on hold for 15 minutes while they "called" the flower shop. The first time they disconnected the call. The 2nd time, she verified me then placed me on hold for 10 minutes without letting me say anything else. When she came back on the line she was like, "sometimes they get busy. Let me give you a discount and we will set up a different time for delivery". I told her that was unacceptable and not the point. My mom was going out of town for her birthday which is why they needed to be there at a certain time. I wasn't going to have her wait all day for flowers that should have been delivered at the right time anyway. I told her I wanted a full refund, in which, she got cold and said the refund could take a few days and then hung up. This place is a ripoff. I should have read the reviews before using this shady place.

I ordered a flower arrangement which I paid extra to be delivered within a specific time frame. Not only did I have to call on various occasions to follow up with delivery but when the recipient received the arrangement it was nothing like what I had ordered. I specifically chose an arrangement that did not contain roses because the recipient that does not like roses. The entire arrangement was yellow and red roses which by the way were not even the colors of the original arrangement. The arrangement delivered looked cheap. I'm not a florist and I'm sure I could've done a better job myself. The ribbon on the base was nothing like what I ordered and was extremely tacky. I called to complain and they offered me a credit or 50% of my money back and to pick the arrangement up from the recipient. I asked for 100% refund and have yet to receive it.

Firstly, the 20% off at the top of the page is not a real offer, they just tell you they're taking that much off your price, but if you choose the arrangement sans coupon, it's the exact same price. I ordered an arrangement for a funeral and the arrangement that arrived at the service was much smaller than the premium package I had paid for. I had to call and call and keep calling to get any sort of response which simply resulted in a 20% off coupon for future purchases.

I paid for the premium bouquet and what was received was nowhere near the picture or value based on price. My mom (The recipient whom I sent these to for her 70th birthday) ended up contacting the florist direct for resolution. It's unfortunate they have an option for top-of-the-line, yet they don't deliver on it. I tried contacting the company only to receive a response that did not address my complaint at all. FAIL!

I sent an email to From You Flowers on Saturday, June 10, 2017, around 12:00 noon and ordered same day delivery service for an address in Santa Barbara (they deliver until 6:00 p.m). The picture of the flowers were posted on their website, and I assumed the recipient would receive flowers similar to what pictured. When ordering online customers depend on the pictures offered by the company to be a true representation of what they are ordering. The company never called or emailed me to say that the order would in fact not be delivered that day. I did not hear from them until June 12, 2017, when they sent a note saying they would deliver that afternoon!

BIG mistake using this company. I usually research so much better but their site was misleading with all their "positive publicity and reviews". I ordered a flower arrangement to be delivered to my best friend on her last day of work before retiring after 25 years. I live in Florida and she is in New York so I wanted to her last to be extra special since I won't be there in person to celebrate with her. I ordered the flowers to be delivered on Friday, June 23rd (and yes I paid extra to have them delivered by 12pm). Today, Tuesday, June 20th, I got a text from her thanking me for the flowers. She was off last Friday and yesterday so walked into work this morning to the 5-day old bouquet!

I ordered flowers for my anniversary. Paid $60 for what I thought was a nice bouquet of flowers that my wife would enjoy. After getting a picture from her thanking me for the flowers, I was outraged. The picture on the description of the flowers and the described height and width were nowhere what I paid for and ordered. I was embarrassed at what was delivered. I could have gone to Walmart and bought the same bouquet for 5$. Called and emailed the company and was told they apologized and send me a $10 coupon off the next order REALLY? I told them to come pick up the flowers and refund my money.

I ordered flowers for a birthday and holy freakin cow they didn't make it!!! Awful service. I will never ever use this POS company ever again. I so wished I had read all of the poor reviews before I ordered. I got a full refund and flowers delivered I hope tomorrow but we will see. But not on her special day. What a joke. I hate this company!!! Was on hold or yelling at someone for 3 hours today... OMG I had never been so angry at a company.

I ordered a florist-designed bouquet for my sister. After placing the order, I figured I'd look up some reviews. I was very nervous after reading all the negative reviews and was kicking myself for not doing my research first (I'm usually good about that). Thankfully, everything went well. The flowers were beautiful, delivered on time, and I received contact via the florist after the delivery was made and an email from the company. It was a good value for the price I paid.

This site is terrible. The first order I placed was sympathy flowers. They never made it to the funeral home. Finally after three days on the phone with them they sent the flowers to my friend but not the flower I chose. But they did give me a 20.00 dollar coupon that I used a week later. I thought I would give them another chance. The second order was not delivered on time. Actually two days late and again they were not the flowers I ordered. I am now trying to get the money back that I paid for next day delivery. I will never use this site again.

This was the first time ordering flowers from an online service and was very disappointed... well upset is more like it. If I could have I wouldn't have even given a 1 star rating, it's more like -10! I made my order the day before and paid for the expedited service, guaranteed delivery by noon, never heard anything from my Fiancee I knew they hadn't been delivered. I called them and was asked to be put on hold, 5 minutes later I was disconnected. I was at a conference and had to wait until it was over to call back. Called them back and was put on hold for 15 minutes and was again disconnected. Called back 3 more times waited on hold for 5 minutes each time and when it rang it just disconnected again... 3 times! Finally got a rep on the phone and she said "there was a glitch with your order but we can send it tomorrow."

I purchased an arrangement to be delivered the same day. I purchased a Purple Rain Bouquet. The picture showed a tall purple vase with Iris, Purple Roses, and about 3 other flowers. What was delivered was a clear squat vase, 2 white roses and 4 carnations. NOTHING like the picture. They swapped out with very cheap flowers. Very disappointed. I will never use this company again. I paid $70 and it looked like a $5 arrangement.

This was my first time sending a floral bouquet to a friend that just lost a pet. I signed up to send them the day that her furry friend passed away and had no problem checking out online. It was a Sunday so I was skeptical if they would actually be delivered but I went with it anyways. I received an email letting me know that they would not make it same day and I would have my same day fund returned. I was not completely happy by that as I paid for same day delivery.

I was so deeply disappointed in this company. I picked out a beautiful bouquet Online to send to my Mother for her birthday and I received notification that the flowers were delivered at 5pm. When I called my Mom she said she never received flowers. I called the company and they told me I would receive the delivery notification when the flowers were out for delivery, even if they hadn't arrived yet and that they would be delivered by 6pm. My mom let me know that they were not delivered by 6pm. And by the next day had still not been delivered. Really disappointing. Obviously cannot depend on this company at all. They did issue me a refund the next day, but my Mother didn't get her flowers for her birthday!

My parents sent me flowers on a special occasion using fromyouflowers.com. This was the first time they were using this service. I did get the flowers but not on the date requested by my parents. The delivery was done a week later. During this period, my parents got confirmation of the delivery without the actual delivery being made. Since my parents do not live in the states, they gave my phone number for being contacted. There was no attempt to contact me to indicate delivery delays. The flowers were beautiful when I received them but if they had informed me or my parents of the status correctly and given proper reasons, the delay would have still been acceptable. Did not appreciate the false delivery status which was given.

Please please please save yourself some time and DO NOT order flowers from this company. Honestly, we not only had the worst experience with customer service, we didn't even receive our flowers! They were supposed to be delivered on a birthday and even though we got an email confirmation stating that our flowers were delivered - nothing came! When I called to follow up the next day, they talked in circles and finally told me that the flowers would be delivered in the next 2-3 days. How does that work? What's the point of ordering flowers from them for an event if they don't even deliver when they are supposed to. And what's up with sending a false delivery confirmation email? Shady business. Shady company. DO NOT USE.

I have ordered hundreds of dollars worth of flowers from this site, and was very happy with the service, and selections. Boy was I WRONG!! I received pictures of 2 orders I had sent, and was appalled at what the actual item sent to the receiver. They were not even close. I had received phone calls in the past about nonavailability, but nothing with these 2 orders (only orders I got picture back). I don't know if they have all local florists deliver, which is fine, but it should be noted in the description. Their selections are wonderful, which is why I used them in the first place (unique, different...), but the finished product is not even close.

I have been a loyal customer for years with this company. This year I've spent more than $350 for unacceptable quality, service, wrong arrangements, and no delivery. They delivered the wrong flowers to a funeral this week. I ordered flowers a day ahead for next day delivery anytime. Today Sunday, June 11, 2017 a delivery for a birthday I was told could not be done until tomorrow. I received the email at 8:30 am the day of supposed delivery. Not allowing me any options or choice to make other plans. Their customer service were rude in their email replies and the phone message they left did not make any sense. They had the wrong persons name stated in the email for delivery. I'm extremely unhappy. I will never order from them again.

I ordered a beautiful hydrangea plant for my sister to be delivered to the hospital where she was recovering from surgery. She loves hydrangeas and I thought this would be appropriate so she could plant it in her garden upon leaving the hospital. To my dismay, when I called her to see if she'd received the hydrangea, she told me she had received an orchid! I also ordered a balloon, which was not delivered either! This really irritated me because I know my sister does not like orchids. And while she was very appreciative of receiving a plant from me, she was puzzled why I would send her a plant that she knows that I know she doesn't like!

The first time I used fromyouflowers I have to say I was impressed. Flowers were exactly as the website described, they were delivered on time and price was very reasonable. So I used them again to send flowers to a friend who had just found out that her dad has cancer. Well they were never delivered! No email, no call... nothing. I called and they said they were re-delivering. Again they never arrived. After the second irate call they finally got delivered.

Found a selection under the "Guaranteed Same Day Delivery", placed my order in the morning. About 4pm I receive an email stating, "Sorry, we can't complete your order, here is your $2.99 delivery fee back." I live in Denver, complete with MILLIONS of people and HUNDREDS of florists. Their web site promised a guarantee of hand delivery within 4 hours. I placed and paid for the flowers in the morning. About 10 a.m. $72 - nothing fancy, merely white flowers for a sympathy delivery. No phone call, no attempt to get in contact with me, merely an email about 4pm stating the same day delivery fee was being placed back on my card. Oh, and "Sorry. We'll do it tomorrow." DO NOT PLACE YOUR TRUST in this company to convey your sentiments with a flower delivery. RUN - DO NOT WALK AWAY from this business! Absolutely Outraged!!

I ordered balloons to be delivered this morning until 12PM and it is 4PM now and it still has not been delivered. The balloons were for my grandchild party and the party is now over!!! I called 1 hour ago and the customer's assistant told me that the balloons were being delivered in 5 minutes. Total lies!!! Never uses this site again!!! I am sorry I didn't read the reviews before I placed my order - because the reviews are all bad.

06/01/2017 - I wanted some flowers delivered to someone that I know in the Opelika, AL area. I'm in NC. So after a quick search, I find several florist. After looking at their products, I choose fromyouflowers.com because they offered a Rose and Lily combination that I found appealing. So I place the order. After the order was placed, which included product and delivery fee, a hidden handling charge was added on of an additional $14. No problem, right? Well, as promised, the flowers were delivered the next day. Only problem, it was not the flower arrangement I ordered.

Worst experience sending flowers... EVER! I ordered flowers for Mothers Day, for my Aunt and my daughter. My aunt's were delivered late, and the arrangement looked as if someone went to a field and picked some weeds, threw in a few spray roses and stuck them in a vase. I was mortified when my Aunt put a picture up on social media. I complained several time without response from the company.

I paid the expedited fee and same day/weekend fee but flowers never received by the recipient. I called the customer service twice (11 am and 2 pm) and was told that the florist is not answering and possible that they are already out delivering the flowers... 8 pm I called again and customer service hung up on me!!! Last call I cancelled the order--NO APOLOGY!!!... I should have read the reviews of this business first.

Promise same day delivery and did not comply. After reading all these reviews this site should be shut down. I should've read these reviews first. My bank has not been charged, but they told me that they will cancel this order, charge my bank and then credit me within 3-6 business days. That's not going to happen. I will pay whatever fee this entails to stop payment. How can they charge me for something that has not been processed?

Looked up "same day flower delivery" and this company was advertised as such. Spent extra for "express delivery" which was advertised as morning delivery. The total for 24 roses in a bouquet was $150. Got no emails, no phone calls. Called at 7 pm only to be notified upon MY INQUIRY, that "they were having trouble locating a local florist" and that it would be delivered tomorrow when the person's birthday was the day I ordered the flowers. They wanted to give me a $2.99 refund so I put them in their place and demanded a full refund, vowing to never do business with these absolute morons again. I will tell everyone I know about my experience.

Total disappointment! Made the order at 1130 am. They email me at 330 to tell me they were not going to be able to make the delivery! Not cool guys. Get your stuff together. Same day means the same day not the next day! Customer service seemed to be good and took my cancel request right away. Please read reviews before dropping $50+ on flowers!!

I ordered my niece 12 rainbow roses for graduation. I paid for next day delivery. They were delivered on time but they were not at all what I expected or even what the picture looked like. They were supposed to be rainbow. All she got were pink and yellow half dead roses. Yes when she received them they were almost dead. Fifty dollars and a dozen dead roses later. I will never order flowers from this company again.

Flowers for my bro in law's service were confirmed delivered (3.5 hours late), and NEVER actually delivered. I was disgusted and outraged to say the least, especially because these flowers were a symbol for the obvious and because I wasn't physically there. The customer service person I initially spoke to was blah and unsympathetic. I was given a refund and a credit, but really NOTHING can replace the flowers being there on-time, as they promised me. I had even gone back and forth with them to ensure the flowers would arrive by 2 pm, at the start of the service. This service was in a small town for a well known family... There is absolutely no excuse, ESPECIALLY because there were not very many flowers sent over. I'm still extremely upset about it, as it can never be undone. PLEASE NEVER do business w/ this company. Call a local florist.

If only I had read these reviews before placing my order. Stupidly, I only read the reviews on the company's site, and assumed it was fine. It was not fine. The "bouquet" they sent was the saddest, most miserable little bunch of half-dead flowers that looked absolutely nothing like the picture. I was embarrassed because it look like I used the cheapest, crappiest company I could find (nope, I'm a broke college student, but I paid $60 because my mom is worth it). I can only imagine how humiliated I would be if I sent these to a coworker or client because it's bad enough with my own mother who knows I'm poor!!

I ordered flowers for my parents and when the flowers were delivered nobody rang the doorbell. My niece found them on the front porch. I asked for a picture of them because I was excited to see what "The Florist's Bouquet" looked like and it was horrible. The flowers were dying, wilted, and they looked like they had been sitting for weeks. I paid for the arrangement, service charge, and delivery fee a total of $50. I didn't expect anything fancy, or huge, but something nice, like it had been put together with care. I paid $29.99 for the arrangement and I just looked at their website and it is $19.99. No way! I will never use this company again. What a waste! Total scam!

I ordered a bouquet to be delivered and the florist said they couldn't find my house. No other delivery has had an issue in 10 years of me living there. The driver did not call me to ask if I can come outside. I even saw the truck drive around the block and the driver did not stop at all. It didn't even look like he was looking for an address. I am very upset with this and I would not use them again.

Second time I ordered flowers from them and the website has beautiful arrangements, then they deliver whatever they find (Barely any actual flowers). First time contacted them and of course small prints says based on availability yet they don't try to get close to what you pay. Instead they offer you 15% off next order. This past weekend I decided to give them a second chance and once again my mother-in-law received nothing close to what I paid for. They offer to send actual flowers again or refund 50% of the arrangement, yet once again flowers they sent the second time. Look nothing like what I paid for. Look at these pictures. Will not use them again.

I placed three orders for next day service to the same address and paid the next day service fee from "From you flowers". The next day, no arrangements at all. Day after that, NO arrangements at all. After almost a week talking to so called customer service reps as managers I began to realize they were incompetent and had zero care for their customers because it was the same story over and over. They sent me an email for each order that stated I lived too remote to have my requested flowers delivered. That they were changing my order in order to accommodate my time frame (did not happen and how dare someone "change your order"). The email also stated if I could give a different address to where the flowers could be shipped they could accommodate my order the next day. Since they refused to release the location of the florists they were working with, how could I give any other address that would accommodate their shipping area???

Recently ordered flowers from "fromyouflowers.com" for my daughter who was having an art exhibit at a museum in Virginia. I had planned ahead and they were to deliver them the day before the opening which attracted several hundred people. I called to museum the day of the opening to see if they had been delivered. They had not. I then tried to reach "fromyouflowers.com" and spent several hours trying to get through with no results. Internet gave me conflicting reports that they were "scheduled for delivery" and later that there was "no record of this order." It took almost a week to get verification that they had not in fact been delivered. They did refund me my money, but I was VERY disappointed that on this special event, this company had not lived up to their promise. They also have a serious problem with customers being able to get in touch with them. I would NEVER do business with them again - they cannot be trusted!!!

I paid for a delivery before noon, but nothing happened at 2:30 pm. After a call to complain around 2:00 pm, I got a refund for the expedite delivery. I finally got my package at 6:10 pm, but two items out of three were missing. This company is a catastrophe. The delivery came six hours after the lunch. I do not know what to do with the flowers they delivered so late. Should I eat them as a salad?

This company specifically advertises "same-day delivery". I ordered birthday flowers for my mother in-law after reading their advertisement offering same-day delivery. Many hours after the estimated time of delivery, I received a message from fromyouflowers customer service lamenting the fact that they were unable to find a florist in their network to handle the order and that the order would be complete by no later than 5 days later with an apology letter. Of course I responded in anger and demanded a refund. They gave me 2 options, that either they can cancel the order altogether or complete it at half the cost of the flower price. At this point it is post-birthday and the surprise is already ruined. And while I accepted their pathetic offer, I then realized that while they cut the cost of the arrangement in half, they still charged me for the same day delivery fee.

I ordered this product for my son and family because the description said it was a cake. The picture was not very good, but it looked as if it might be a combination of real flowers and frosting flowers, and after all, it had been described as cake, which was not so unbelievable because they sell a variety of products. I emailed the birthday family that they did not have to bake a cake, Gramma had it covered. It was not a cake. It was a "cake." That's how they should have described it. There was no cake involved. Gramma became the Grinch who stole birthday. And From You Flowers could have cared less. They offered me a few bucks off my next order. Like that's going to happen.

We used this company last year and had absolutely no issues whatsoever so we decided to use them again. We decided to pay a little more this year than last and ordered the "Deluxe Bouquet" for my Mother in law and my Mother. They were scheduled to be delivered for either Saturday or Sunday. We received 2 separate emails on Saturday saying they had been delivered. My Mother called to thank us, I took her out to eat that Saturday and when we picked her up I looked at the bouquet and it was NOTHING compared to the description online plus several flowers were broken. We then drove to my Mother in law's house to give her her present and she had not even received her bouquet at all.

I ordered flowers to be delivered to a hospital and learned within the hour that my daughter already ordered them. I called to cancel my order and was told that the flowers had been delivered one hour ago. I verified the time on my confirmation email which arrived within a minute of ordering and it was exactly 1 hour and 8 minutes (after being on hold for 9 minutes). I told him it was physically impossible to make the arrangement and deliver it in 8 minutes. The agent proceeded to assure me that it was made and delivered in 8 minutes. I called and they have not been delivered. This company is unethical and unprofessional. Interestingly, they charge an additional $4.99 to have them delivered within 4 hours which I DID NOT do. NEVER ORDER FROM THIS COMPANY!!!

The flowers were beautiful! I was so happy with how they turned out! They came a day late but it was short notice and they took the fee I paid for the same day delivery and put it back on my account! I couldn't ask for more! The person I sent them to loved them so much.

Ordered flowers, premium package with two balloons. They were delivered and when I saw the size I was shocked. Balloons never made it to their destination. Total order was over $71. I emailed about balloons and got credit for one balloon not two. Sent another email and no response. Will never order from this company again and urge you not to as well. Terrible service all around and cannot do anything right.

I ordered flowers for my daughter's first day of freedom from grad school - if you've been through the process you understand what a special day this is. I placed the order on a Monday to be delivered on Wednesday that same week. I paid extra to have the arrangement delivered before noon. Wednesday came, noon came and went - no contact from my daughter. At 3 I contacted her to see if she had received any deliveries. This was to be a surprise so I didn't want to give anything away but I also wanted to make sure she had received them. No, nothing delivered. I called From You Flowers. They're so sorry. They try calling the florist but are not getting an answer. They'll refund my expedited delivery fee and the flowers should be there by 5:00.

Recently bought my best friend flowers on Sunday for her birthday today but they never showed up. I looked at the track my order feature on the website throughout the day to see if they were close by. But when they didn't show up I called customer service just to be put on hold for a while only to find out that my order had been forgotten and wouldn't be delivered till the following day and to get an apology and a refund on the delivery fee which defeats the whole purpose of me paying for them to be delivered today just so I can get them a day after her birthday. Will never order from the shop again.

I ordered flowers on a Saturday for delivery on Sunday. They guaranteed delivery and charged me for it. Then I received an email saying they could not do it on Sunday a few hours later. Fine, it would still get there on Monday. They said they would refund the next-day delivery fee. Then I get another email on Monday (a day late and still no flowers) saying they could not complete the order because it was too remote an address, but that they had other options to the bouquet I had ordered if I called. [This "remote" address was within 30 minutes of Kansas City and several nearby towns with florists.] Fine.

I would not recommend this terrible company to anyone. I ordered flowers from them specifically because they guaranteed delivery on a specific date. After receiving no confirmation from them, I called them to find out the flowers were not delivered and no explanation was even given except, "It's too late to confirm now because shop is closed but they can try again tomorrow." Obviously when flowers are ordered for a specific time and date, which they falsely guarantee, the following day is in no way acceptable and how can anyone believe that would ever happen anyway? They had an entire day to accomplish this and didn't even bother to update me that the flowers weren't going to be delivered. Thanks **. My GF thinks I didn't even try. Now awaiting a refund which hopefully will happen. NEVER use this awful service!

Ordered flowers and a box of chocolate for a Sweet 16 surprise birthday party, paid for expedited service as well as same day guarantee for a noon delivery. Here it is Sunday at 11:15 am and the flowers still have not been delivered. Called customer service only to be hung up on. Emailed asking for a response and still nothing. So upset and disappointed with this company. Wish I would have read the reviews prior to ordering since it appears this is the norm for this company. Take people's money and don't follow through EVER. If they could not deliver on time they could of at least called as we had to provide both my and the receiver's phone number.

I ordered an arrangement for my grandmother for Mother's Day. The arrangement was not even close to the image they provided. It looked horrible. I emailed the company photos and received a call. The representative said she understood how disappointed I was and would email me a $15 off coupon and redeliver a larger and better looking arrangement the next day. That arrangement never came. After 4 days and no arrangement, I emailed them twice and received no reply. I then called and they offered me a 30% refund. I took the refund, which ended up being $7, I guess the delivery fee wasn't in that calculation. I am not wasting anymore time on this, except to provide this information in hopes that the next person avoids this company! I went to a local florist and purchased my grandmother another arrangement and delivered it myself. So disappointing.

We ordered flowers that were rated "best seller" on their website. Roses and Lily Celebration. We also paid $5 extra for a balloon. The flowers that were delivered were nothing like the picture on the website. The picture on their website was so pretty with lots of pink and purples... The flowers delivered were 3 red roses and some white flowers. They were shoved in a vase with a lot of green fillers. The balloon did not get delivered. When I called the 800 number to complain, it was clear that the company used a call service from another country. The rep said she would refund my money for the balloon, then hung up. Horrible experience!

A family member passed away and I was unable to attend the funeral across the country. I ordered a bouquet of flowers with a note to be sent to the funeral home for the service. Delivery was for the service at 12pm. At 1:15 they still hadn't made it... They asked what I wanted to do. Well, what good is a bouquet of flowers if they get delivered AFTER the funeral is over and everyone is gone?? I asked for a refund. They cancelled the order and said they are placing a refund. But it's not even about that, I don't have another chance to send flowers to his funeral with a note saying my goodbyes and that hurts. Thanks for nothing fromyouflowers... literally nothing!

I am very disappointed that my Aunt's flowers are not being delivered today 5/20/17 at her funeral, when I placed the order on 5/17/17 calling myself being proactive. How does a company wait until the last minute 5/19/17 to contact a customer to request the time for delivering the flowers; to only learn that flowers can't be delivered because the florist doesn't open until the time the service begins. Then I called to speak with management (John) only to be met with an unprofessional attitude, resulting in John a MANAGER hanging up the phone. I say to Fromyouflowers.com if this is the management you have guiding your firm...you might want to take another look at your management team. I have been a Customer Service Manager for more than 20 years and would have fired John on the spot for his actions today! No excuse. "Managers" should be trained enough to handle irate customers. This was a very poor experience.

Avoid ordering flowers here! I ordered Mother's Day flowers that were intended for a very special reason, to go to a mother who was spending her first Mother's Day after the death of her daughter and two sons who no longer have their mom. Words are inadequate to express my extreme disappointment that the ordered flowers were NEVER delivered! Attempts to resolve this error with customer service were met with delayed and rude responses. I was not able to speak to a supervisor. Errors happen. I get that. Is it too much to expect flowers to be delivered (even if days later than the special event) while also getting a refund? Apparently it is with fromyouflowers.com. Absolutely terrible customer service!

This company does not take responsibility for any of their flaws. They blame the local florists. Once the order is placed, I receive email confirming the flowers delivered. When I contact the person I send the flowers to - They do not have the flowers... The reason, when the driver leave the florist location, they send the emails. Supervisors are not authorized to handle any complaints and they never come on the phone. They keep apologizing and keep blaming others for their lack of responsibility. VERY BAD business ethics. I will never work with them again.

I placed an order on Monday, May 15th for delivery on Tuesday, May 16th. I never received delivery confirmation from them. Wednesday, May 17th I called to inquire about the delivery and they stated it had not been delivered because there was not enough stops. That explanation was by far the dumbest I had heard. If I place an order for a specific delivery date, you deliver on THAT date. They offered a 30% refund and stated the flowers would go out Thursday. Fast forward to today, Thursday... Still no delivery! I did get a full refund but the service/company is a complete joke!

I ordered flowers for my daughter's birthday and wanted it delivered before the day. Paid to have it delivered on a Tuesday and by Wednesday it still was not delivered. In an email they said it was delivered on Tuesday. Called on Thursday morning and when I complained they said they would reimburse me the delivery charge for same day plus a 20%. They put me on hold to call the florist and I was hung up on. Called back and had to go over it again. They said I would get an email about the refund. Still after several hours called back and it was supposed to be out for delivery and I finally received an email about the refund. Crappy service. My daughter finally received the flowers around 1:30 and was suppose to get a written apology but she did not get one. They like to lie.

I ordered flowers for my elderly aunt expecting them to be delivered on the Saturday before Mother's Day. I called her on Mother's Day and when she never mentioned the flowers, I asked if she received a delivery and she had not. I called customer service and explained the situation. At first, I was told she received the flowers and that they were put on her porch. "My aunt was home all day and she has a doorbell. Why would the flowers be placed on a porch," I asked. I was put on hold for about 15 minutes and was then told that they would give me a 20% discount and increase her flower bouquet by adding more flowers but that the delivery would not be received until Tuesday, May 16. I agreed and thought that was the end of it.

I ordered two dozen flowers from fromyouflowers.com and paid them close to 70 dollars. I was there when they were delivered and immediately grabbed the box and took them into my mother for Mothers day. It was two days before Sunday but I had them delivered early and live adjacent to my Mother which is why I saw them delivered. There were only 13 roses in the box and they were in bad shape. I called fromyouflowers.com and both my mother and I wrote them an email, receiving a return email that they would contact me within 5 days. I was upset highly, however there wasn't anything I could do so I got her another dozen mixed roses at the area florist. This company hasn't called back and doesn't seem to care.

No delivery, no apology - I normally read reviews prior to using a new service but was in a hurry. I ordered a bouquet of flowers yesterday and paid the same day delivery fee. Nothing showed up at my friend's house for her birthday, so I had to break the surprise and tell her I bought her flowers but something went wrong. Today (Wednesday) I logged on to track my order, which says it is "scheduled to be delivered Tuesday, May 16th." Which was yesterday.

I am reviewing FromYouFlowers as a result of their 3 failed attempts to correct the situation. I ordered Mother's Day flowers for my mom who lives out of state. Not only were the wrong flowers delivered but the add-ons I paid additionally for were not included with her order. They were sure to charge me, however. As soon as I realized the order was incorrect I contacted them. They offered to re-deliver on the following day and to upgrade the product. That delivery was never made! In fact, they emailed me I have a credit for 12.95 on their website. This came after I told the associate I had no desire to do business with them again. I called them again today wanting a full refund. They would not agree to a full refund but 30%. This came to about $11.

I ordered flowers to be delivered on either the 13th or 14th of May for Mother's Day. The flowers were never delivered and I was not given any notification of the delay. Finally, 4 days after they were expected to arrive, my mother received the flowers and they look nothing like the bouquet I ordered. I was offered a 15% refund, which is unsatisfactory compensation for the product delivered and poor service.

Please think twice about ordering from this company. Delivery time is not on the date that you select... hard to contact them because the call will disconnect.

I ordered some flowers for my mom for Mother's Day and I called today to make sure they got the right address. After holding for thirty minutes and being hung up on and the guy asking me how to spell my name which was fine. But then he proceeded to tell me how to spell my own name as if I were so stupid that I can't spell my own name. Very rude customer service and there is no corporate number as there should be. They need to get some new people and retraining badly. I will NEVER EVER order from this company again.

I placed an order for Mother's Day. They didn't deliver on time. They left next to the door the next day. And they didn't deliver what I ordered. I called to complain. They put me on hold for 15 minutes and hang up on me. I called again after 15 minutes, waiting on hold again. The customer service was rude and said "We are going to get the flowers back to return the money." He didn't even say sorry for the bad service.

TERRIBLE company. Not only did they NOT deliver my flowers on time (even though they say when you can have them delivered on the website). I settled for 1 of my arrangements to be delivered past Mother's Day (mind you what is the point of being a florist if you can't deliver before or on Mother's Day?!?). The flowers that were delivered were not only terrible & nothing like the picture but also DEAD. Unbelievable. I asked for a full refund on both my orders. DO NOT GO THROUGH THESE PEOPLE!!!. Side note--- during all this I was on hold for 2 hours on the phone trying to get a hold of someone to complain to and get my refund. Save your time & money with someone else.

I ordered flower a week in advance and was surprised to see they would deliver on Sunday. They took the order and had the scheduled date. Then the Saturday before Mother's Day sent me an email to tell me they wouldn't be able to deliver till the following Monday. I'd have rather chosen the Saturday before Mother's Day if they were going to do that. So I had to ruin my surprise to my Mom and tell her to expect them Monday. I had received an email for address verification that Saturday as well. Which I replied to.

I paid $65 to treat my mom. They lied and said it was delivered, my mom never received the beautifully advertised bouquet and chocolates. The customer service was a joke. Shaniqua hung up on me after she told me the flowers were delivered. No resolution. I was One Hundred Percent RIPPED OFF!!! And my mom thinks I am a bad son. So do not use this company of thieves and liars!!!

I ordered flowers on May 9 for May 12 Mother's Day delivery. She did not receive the flowers. The payment cleared my bank. Numerous calls to customer service and hold time is a minimum of 20 minutes. I called on the 12th twice, 14 and 15 three times only to get a rep on the phone that acknowledges my order, apologizes and provided a 20% discount and an upgrade on order to be delivered on today at 9:00 a.m. No flowers have been delivered. I call them again today and another 20 minute wait. This rep offers 30% discount. I told her, "I do not want a discount. I want the flowers sent to my daughter now."

If I could've chosen zero stars I would have! I ordered a beautiful arrangement for the office - see picture of white lilies and roses. What I received was the orange supermarket mason jar already half wilted. I am still waiting on the replacement promised one week later! They did issue me a discount on my next bouquet so stupid me, I ordered again. This time with expedited shipping for same day. See cute little butterfly arrangement below I picked out for her. What I received at 5 pm (should've been delivered by 3 mind you) was a potted plant! I didn't even accept it from the driver. It was a hydrangea with three blooms that looked more pitiful than something I could've purchased from Costco for under $20. I am still waiting 6 days for the correct flowers. Do not be fooled by their flashy endorsements and pictures on the website.

Do not order from FromYouFlowers. I will let the pictures speak for themselves. I spend $130, ordered the Premium Bouquet (Sweet Devotions) and 5 purple balloons to match the bouquet. Below is what I received compared with the picture on the website. Bottom line: Poor Quality and False Advertising.

I placed a Mother's Day order for Delivery either 5/13 or 5/14 going to my step mom. As of 11:30 pm EST on 5/14, I called because the flowers were being shown as not delivered. There was a glitch with the florist system and as a result the order did not go through. I accepted an upgrade to the bouquet as compensation with the guarantee the flowers would be delivered this morning between 8-9 am. It's now 4 pm in the recipient's time zone and still no flower delivery. I tried calling into the customer service line and was disconnected. I am past upset. I finally got someone on the phone and they say they can't talk to the florist, but they could last night at almost 9 p.m. I asked for my order to be canceled, but they couldn't give me a refund confirmation unless it came via email. At this point, this is beyond frustrating and I have zero recourse to even prove I asked for the cancellation.

I placed 2 separate orders for Mother's Day. The first arrived a day early, which is no big deal but not when I ordered it for. The second was not delivered at all. I got online and it could not find my order so I called in and the automated stated it was scheduled for delivery. I waited until today (day after Mother's Day) and still no delivery and the same results online and via phone. So I waited to talk to a person and was on hold for over a half an hour only to be told "Oh please hold while I check on your order." When they finally came back it was "We have no shops in the area so we will have to cancel your order and refund your money. We are sorry." Company is not ready to be on the internet if it can't do the basics and state not available for delivery in that area. Now I have to go with someone else and that is two days late. Company should not be in business.

I ordered my mom flowers for Mother's Day. Having just lost my dad, I really wanted to get her a beautiful arrangement to brighten her spirits. I ordered the "Day at the Beach" bouquet deluxe for $70. When my Mom texted me pictures of the DEAD flowers she received, I was mortified! They were definitely not the same flowers in the picture. The bouquet was more than 1/2 dead. I emailed the pictures of the dead flowers to the customer service email and was given a $15 credit?! Seriously?! I will never buy flowers from this company again! Your company is a disgrace. I expect a refund in full. Nobody should have dead flowers sent to them! DO NOT ORDER FROM THIS COMPANY! YOU WILL BE SORRY!! Disgraceful!

The worst florist ever - pictures speaks for themselves. I have ordered below flowers for Mother's day - paid $80 for this. I only found out how this online order will look like after I changed my plans and I said I will pick up the flowers by myself from the florist who prepared this order... SHOCKING!!!

I ordered a floral arrangement for my mother for Mother's Day. The flowers were delivered on time but were not even close to what I ordered. I called the 800 number and after waiting for 45 minutes I finally hung up. I called the next day and this time I "only" had to wait 30 minutes to get a representative. She was polite but kept talking over me as I tried to explain my dissatisfaction with their service. I was offered a small refund and after some haggling I settled on a little less than half the cost.

I waited on hold for 2 hours. I have done everything I can to contact fromyouflowers.com regarding this issue. You pay for one thing and get another. No one in their "customer service" department has attempted to get back to me. I have never been so frustrated and let down by a company in my life. They USED TO BE amazing. The flowers delivered looked similar to what you picked out. I understand not being able to always have the same exact flowers but this... this is taking advantage of customers.

I ordered the Stunning Surprise Bouquet for my daughter for Mother's Day. It definitely was a surprise. As other reviews, the product received wasn't close to what I paid for in the PREMIUM upgrade. Water had no vase, wilted flowers, broken stems, & insufficient flowers. Looks as if the flowers had been dumped out, picked up, & jammed into an empty vase. Then again, I guess should have paid more attention to the reviews. If I had, I wouldn't have even considered ordering through this website. Unable to attach pictures to validate my complaint. I was just informed by my daughter, the florist that delivered the bouquet is sending another on Wednesday after she contacted them. Will see if there is a definite improvement in that one to determine if a better review is warranted.

Ordered Mother's Day flowers 2 weeks ago for my mother. Paid nearly $15.00 for the flowers to be delivered Saturday or Sunday (Mother's Day). Found out last night the flowers were never delivered. Called this company and they said they would try today. When I advised them my mother was leaving to go out of town and would not be home, they offered to send them to me! Really. They said they were too busy to deliver the flowers. MY MOM DID NOT RECEIVE FLOWERS ORDERED FOR MOTHER'S DAY. Just terrible. Do not use this company and take a chance that your loved one will not receive that something special from you on that special day. What a disappointment!!!

Order was not delivered -0 stars. I placed my order with plenty of time for a Mother's Day bouquet to be delivered. I had even paid a delivery charge to be delivered on Friday May 12 or Saturday May 13. On Saturday I received an email that the flowers had been delivered, on Sunday May 14th I called my 94 YEAR OLD MOTHER to wish her a Happy Mothers and see what she thought of the arrangement, BUT lo and behold it NEVER ARRIVED!!! I even called the customer service number on Sunday and was on hold for 25 minutes to be told that the arrangement was rescheduled to be delivered for Sunday between 9 AM TO 6 PM. By 6 PM NOTHING!!!

I placed an order for Mother's Day and added a Mylar Mother's Day balloon to be included. The balloon was not included in the delivery. This is very disappointing as this is the first year my 90-year-old mother-in-law had not been in her home. She has mild dementia and special little touches mean a lot. Emailed "will respond within 4 hours, typically". Didn't happen. Called and was on hold for approx. 25 minutes, a simple "sorry about that was not enough". They wanted to give a refund but I decided at 90 she could use the balloon as a pick me up, had them deliver just the balloon. I just wanted to make her smile. This non-attention to detail is something that has ensured I WILL NOT be using this company again. Back to searching for a local florist and talking directly to them as I typically do.

I ordered what I thought to be a beautiful arrangement for Mother's Day only to be hugely disappointed and embarrassed to say the very least! I've attached photos of what I ordered to that which was sent to my mother. HUGE difference! I tried to call customer service and was placed on hold for 25 minutes and nobody picked up. I wasted enough time and money on this company and all I can say is, "BUYER BE VERY AWARE!" You are not getting what is pictured online! Not even close!! I will never order anything from this company again.

I ordered a beautiful arrangement for my Mother for Mother's Day. I asked my Mom to take a picture of her arrangement once she got it. When I saw the picture let's just say I turned red!!! It looked like something a flower girl would hold in a wedding!!! It was just ridiculous!! I've been on hold for 30 minutes then got hung up on. On hold again as I type.

Poor service. Guarantee same day delivery my **. Did not deliver till 3 days later. Arrived with no water (which in the picture my coworkers were nice enough to add water to it before bringing it back to my office) and looks nothing like the picture. Flowers completely dead. Called customer service and was told it was delivered on time, again my ** it was never delivered. Also was on hold for about 2.5 hours till I finally got a live person. About the 50th time to get a hold of someone. This is a scam piece of crap!!! Do not order from this website!!! You have been warned!!! If I could give this piece of crap a negative star I would.

So I am a step mom of two beautiful children and their mom sent me flowers for Mother's Day. I was so happy and excited! Well I messaged her on Saturday to ask if she had an updated time for arrival on Sunday, I woke up the next morning to a message from her saying she received an email that they were delivered on Saturday (We were told by the company that email was sent in error, why the hell are you sending delivery confirmation emails when they haven't been delivered?). So we were told to give the florist until a little after 6 pm Sunday to get my flowers to me... 6:30 pm rolled around and my flowers hadn't arrived so I contacted the company again and was told to give the florist until a little after 7 pm... So I gave them until 7:30 pm... Flowers never arrived. It's a damn shame they can't keep to their word! They said they will follow up with the florist today... Huh? Yesterday was Mother's day not today!

I ordered flowers for my mother with a guaranteed delivery for Mother's Day. The order tracking said it was delivered on 5/13/17 but on 5/14/17 my mom had not received any flowers. So upsetting. It took forever to call customer service but it was a waste of time. I would never order from this company. Bad customer service, don't count on mom getting her Mother's Day flowers on Mother's Day.

Today is Mother's Day! Flowers never got delivered to my mother. Yayy. So what now? I was charged for them and chocolates and balloons. I purchase flowers for a friend, she got them. But people do not pay for the bigger flowers. They have better flowers at the corners of the streets. Hopefully, I will get my money back. I just need to start making the time to go to the near flower shop and purchase them in person. Never again. Sorry mom.

I ordered flowers for my mother for Mother's Day. Saturday evening, I received an email saying that my flowers had been delivered. Imagine my disappointment when, in talking to her on Sunday, I discovered that my mother had never received the flowers. (I double checked the delivery address I'd given. It was correct.) When I attempted to call customer service, I was placed on hold, and gave up after waiting an hour. I then emailed the company, asking for the name of the local vendor so I could check up on delivery. "No," they replied, they could not do this because of privacy agreements with their vendors. I can see no reason for a privacy agreement other than to protect the reputation of defaulting or poorly-performing vendors.

WORST customer service ever. I ordered flowers for my friend's birthday and Mother's Day to be delivered this weekend. This never happened. Flowers were never delivered. I received an email from this company stating that the flowers were delivered on 5/13. My friend said no flowers were received. Embarrassing enough, I called to check on the delivery status and the customer rep. told me the flowers will definitely be delivered on 5/14 although she had no clue why I got the email confirmation about the delivery on 5/13.

First time ordering From You Flowers. Ordered the perfect flowers/roses for my mom for Mother's Day thinking she will love it upon receiving it, but instead received dead flowers. What a disappointed and how embarrassing and that too on Mother's Day??!! I asked for full refund. Absolute waste of my money and time. Should have bought it locally. Would have been so much better! Bottom line: if you're looking to order decent flowers, go anywhere else BUT This place. This place is a total fraud!

I ordered two set of flowers from this company, and when my mother got the flowers, she sent me a picture of them. They are NOT what I ordered and what they advertise on their website. I'm so embarrassed and I don't even want to know how the other set look like. Do NOT order from them!

I ordered a regular bouquet of Mother's Day flowers for a dear friend who is undergoing chemo and radiation for cancer and is having a terrible time. I ordered so it would be delivered by Mother's Day and I received a confirmation that they were delivered, yesterday. My friend never called me which is unusual. I called her this morning and she did not receive the flowers yesterday or today. I could not get through to customer service so I called the order line and of course they answered quickly. She first offered me 20% off, and a $10 gift certificate. Then told me it couldn't be guaranteed that delivery would even be today so may not be until tomorrow. Then she offered $20.00 off and a $10 gift certificate.

This company is a total SCAM! I got an email on Mother's Day stating that my flowers had already been delivered at 8:15 am. I was so glad that my daughter received her flowers early because this is her first Mother's Day as a new mom. Unfortunately it was just **! She never received anything. I am on hold for the third time now. I have been on the phone with them and getting the runaround for 31 minutes so far. I have been told that she will receive the flowers in "2 hours" for the the last 3 hours!!! They keep trying to offer a 20% discount instead of cancelling and refunding my money! DON'T USE THIS COMPANY!!! THEY ARE HORRIBLE AND WILL ONLY RIP YOU OFF!!!

I ordered flowers for Mother's Day to be delivered on, well Mother's Day. I received an email a day early confirming my order had been delivered. I tried to call to ask if this was a glitch but was on hold for over 20 minutes. I finally gave up and emailed instead. They apologized and offered me a refund on the delivery charge. I was furious because I paid for Mother's Day flowers, not flowers to be delivered on 5/13! I wish I would have read all the reviews on this company before ordering... I will definitely not order them again, especially since the product received was not the one I paid for. You'd think they would pay attention to dates as this is a very important factor in their line of business.

Ordered flowers for Mothers Day. Got confirmation, kept checking status all day. NO DELIVERY. Finally got them on the phone after many phone calls and emails. Can't tell me the florist that was to deliver flowers because they are already closed. Of course they are it is 9 pm. Said they would credit me delivery fees and try for tomorrow (Mothers Day) but could not guarantee because they could not get in touch with vendor. The website states guaranteed delivery. I told her to cancel the order and issue credit for full amount as website states. I ordered from another company. NEVER do business with this company. How can you have a guarantee when your employees state they cannot guarantee they can even deliver the next day. Ridiculous???

Ordered a flower arrangement. Cost $100. Received a topiary. I understand substitutions but this isn't even close. Also, the pic of what was received was taken after broken flowers on top were tied up so they didn't hang down. Stayed on hold with customer service for a hour. Never spoke to anyone.

I am normally not the person to take time to write something like this, but today? I'm going out of my way to save anyone from going through the embarrassment I just experienced. I will let the photos speak for themselves. I just had these delivered to my Mother for Mother's Day. When she called me to thank me I was excited to see what they look like. I was mortified... My Mother sent me these 2 photos! We tried to call several times, and have been unable to get anyone to answer at all. I'm trying to save someone the time, effort, money... and most of all like I said the embarrassment of ordering from this company.

Delivered on time & just what I ordered! I was kind of worried because of all the bad reviews however my mother received the flowers as stated on the website and they came out beautiful. See attached picture. Definitely will use them again!

I ordered flowers delivery 4 days in advance and for Mother's Day for mother and sister. Received email that said delivered. Never delivered. Mother and sister will have nothing from me for Mother's Day. Just spent 56 minutes on hold with them. Nothing they can do. Demanded refund. Let's hope I get it. 100.00 is a lot of money to me.

I ordered Mother's Day flowers for my MIL, to be delivered on the Wednesday before Mother's Day. Order was placed on Monday, with Weds as the delivery day. On Wednesday I receive an email confirmation that the flowers have been delivered - great! I text my MIL to see how she liked them and she tells me no flowers have arrived. I call & email and eventually come to find out that the flowers were delivered to the WRONG PERSON, in a completely DIFFERENT TOWN. Well, that stinks but it's only Weds, plenty of time to work it out, right?! WRONG. From You Flowers informs me that they are going to use a different florist (in the correct town) and flowers will be delivered on Thursday - fine.

I was excited to try this flower company based upon a Hello Fresh referral and coupon. I ordered a bouquet for my Mother to be delivered 3 days prior to Mother's Day. She was sent the wrong bouquet. I have sent an email to the company, but based upon the other reviews, I doubt I'll get money back or a new bouquet sent. Only positive was bouquet was well packaged/protected in shipping. All I expected was a correct order delivered reasonably on time. The price wasn't even great. I will never use again.

Ordered flowers for my mother in law and sister in law for Mother's Day. Same address. My sister in law's flower NEVER arrived! And my mother in law's flowers did not look anything like the website. I have been on hold for 20 minutes now. What a total ripoff! I would never ever recommend this to anyone. Not only do the flowers either don't get delivered or they look nothing like the photo on site, you can't even get a hold of them to get a refund! And to think they charge 14.99 for service!! So pissed off.

The flowers I ordered for my wife, our two daughters and my mom were all a serious disappointment. The arrangements were nothing like the website pictures. The "Deluxe" arrangements look like a $8 pick and go flower from the grocery store. Flowers plus delivery +$65!! Totally not worth it! I won't use this service again. I'll see how they respond to their 100% satisfaction guarantee, I should get a full refund! We'll see what happens.

Very bad experience. Ordered flowers for Mother's Day with the promise of delivery same day by 6pm. By 7pm I called to check order status online, response was 'Can't locate order'. Called, entered correct order number, still 'order can't be located'. Called again. Pressed number to place order hoping I would be able to speak with a human being. Did get to speak with someone, but after a long period of being on hold, they hung up on me. I called back, spoke with someone else, needless to say, after another long period of being on hold, I was told the flowers would be upgraded and would receive a gift card and flowers would be delivered by noon the following day.

Quite simply, they never delivered at all, failed to answer the phone for days on several occasions, failed to refund money, and gave us a total runaround. My daughter is a doctor and spent THREE HOURS trying to fix their screwups, and they still failed to deliver or refund. HORRIBLE!

I ordered flowers for my mom for this Mother's Day. I selected Saturday/Sunday delivery, and they were delivered on Friday, but I'd rather them be early than late. The flowers didn't look exactly like the photo, but I believe they outsource the orders to local florists, and the bouquet was beautiful, so I didn't mind. My mom was super happy with the arrangement she received!

Funeral delivery - Completely BOTCHED the bouquet that was to be sent to the mass. Flowers were never delivered! They had the nerve to tell me they'd refund (DUH) and to keep them in mind for the future. DO NOT USE THEM.

So totally upset with this place... ordered flowers for my mother in law for her birthday and it so happened to fall on mothers day. I paid extra to have it delivered since it was on Mother's Day but it was from my children for her birthday. 2 days after processing the order 2 days before the scheduled delivery I get an email stating they couldn't deliver on the day now. I was furious to say the least. I wanted to go ahead and refuse the 10% discount to demand delivery on my date... because if they couldn't deliver that day it shouldn't have been an option to deliver that day... and to top that off the new scheduled day was Tuesday instead. Lol. Yup not Monday. 2 days later. Just such awful service. So after reading the reviews... I went ahead and canceled. Would have been more mad if the flowers were awful.