ConsumerAffairs Reviews

I would like to thank Tina of ConsumerAffairs for helping me with my complaint with Nutrisystem. The Nutrisystem customer service representatives wouldn't take time to listen to my complaint. I talked to more than 1 customer service rep at Nutrisystem and felt ignored. Tina with ConsumerAffairs not only listened, but wanted to rectify the situation. I would've never issued a complaint if it was my error. Thank you Tina for all your help!!!

Your consumeraffairs.com website does NOT Work Anymore! I have been writing reviews on to your website for years and NOW when I am entering "What Company Are You Reviewing", I NOW get a message In red that states "Please select an item in the list". What the HELL is going on? Seriously speaking! The website has always worked but NOW I can no longer publish reviews on it anymore. I did call up your phone number at: 800-351-3140 and it was also disconnected. Are YOU not in business anymore or what? Please let me know. Thank you.

We review regularly online because reviews from consumers (we HOPE are real) determine so much of our own shopping. And it seems public comments are one effective tool to get companies to understand the effects of their policies. We especially appreciate that Consumer Affairs adds an additional element of trustworthiness by signaling "verified" reviews--those from shoppers/consumers who've uploaded documents to prove our business with establishments being reviewed.

When I wrote about confusion with the Nutrisystem plans (ala carte) I didn't even realize I had written a review to ConsumerAffairs, I thought I was emailing Nutrisystem directly, but as a result I got great immediate service from Nutrisystem. Due to the ConsumerAffairs review we were able to clear things up and move forward. I think this is a good tool for keeping things honest and clear. People need to know the good and the bad before they buy. Thanks and keep up the good work, everything turned out well.

I appreciate how quickly ConsumerAffairs posted my review and the quick way in which this was resolved. I felt like I had a voice and that someone listened and reacted to my problem. Since my review was not a positive one I was afraid that it wouldn't get posted but the process worked so well that I was able to come to a good resolution to my frustrations I was feeling with the other company.

ConsumerAffairs was very helpful in resolving my dispute with Choice Home Warranty. The dispute was resolved to my satisfaction. ConsumerAffairs was good at contacting the company, notifying me of the company’s response, and tracking it to resolution.

Because of this website I was able to resolve a very frustrating experience I had with a company I was dealing with. Through this service I was finally able to get a helpful response from customer service rep from that company. Thank you so much.

While signing up for an account with the ConsumerAffairs website, the "Phone Number" field is marked as optional. Once you have created an account, however, any attempt to update your profile information will mark this field as required - preventing you from updating any information without providing a phone number. They also require a ZIP code for an account - which should not be associated with a physical location, but with a person. This makes managing honest information difficult for any transient persons. (Note: My "of **" location is not correct for this reason).

I don't feel that our problem with a vendor would have been resolved if I had not registered a complaint on the ConsumerAffairs website. It was within two days that the company contacted me to work through the billing issues we had. I had tried myself to resolve this for a couple of months! Way to go ConsumerAffairs! Will use this site going forward before I engage in any business contracts.

I had an issue with Mutual of Omaha not refunding my money since November 2018. When I posted an online review with ConsumerAffairs within one month the matter became resolved. Thank you ConsumerAffairs.

When unauthorized transactions appeared on our Wal-Mart card we immediately filed a dispute and were told the transactions were valid since the PIN# was used. Our money was just GONE and we were devastated. After writing a review on ConsumerAffairs.com regarding the incident, a representative reached out to us the VERY SAME DAY! Encouraging and supportive, they helped up re-open the dispute and also got our card secured from this happening again! After being left feeling violated by both the fraud and Wal-Mart MoneyCard's response to it, we finally felt believed and hopeful. You can't know what that meant to us. And today, our money was actually refunded to us. I am so happy we found ConsumerAffairs!!

Was grateful that people really care what you say about them. ConsumerAffairs levels the playing field. Everything happened real fast to get issue resolved after a review was posted. I will be the first to contact ConsumerAffairs if I ever have a problem with corporate America again. Thank you. Sic 'em.

What an excellent bridge between consumer and business. The power of public awareness is loud and proud on this site. Extremely please with how quickly it produced results. I did not expect such a prompt response from the business owner/representatives.

I was having one home warranty issue lingering on from almost 2 months. After starting a service request with the home warranty, no progress was made for 2 months. Then I rated the home warranty company and submitted my review at ConsumerAffairs. In my case, after that review, I was contacted by a courteous staff of the home warranty company and the issue got resolved in the following 2-3 weeks.

They stayed with me until my problem was resolved. Ok with all respond from company. They would not have respond with me without them. Hope they will be able to help others with their problems also. All companies should hold to the customer is always right. I think they are getting away with that.

I was exploring ConsumerAffairs and I came to enjoy the reading content. Rating this website I give it three stars. I was very pleased with the organized resources they had available and the how to guide making it easier to explore and find what you're looking for. I do feel the pages were a bit overcrowded making it slightly difficult to focus on the the article I was reading. Besides that I enjoyed the content.

I wrote a neg review out of frustration for a long standing nondefrosting problem on my higher end LG refrigerator. I'm amazed that LG saw it, and reached out to me, arranging a free service call and is fixing the problem past the warranty period. Thanks ConsumerAffairs!

I have called and texted SPRINT too many times to recall regarding their breach of contract - all to no avail. I submitted an online review regarding Sprint... and lo and behold, I got a response from them almost immediately. A first for them trying to reach out. Hopefully, after being allowed to respond to them via private message thru ConsumerAffairs.com I will get resolution and the money owed to me from Sprint. Can’t thank ConsumerAffairs.com enough. I will recommend this site to friends and family if they have an equally frustrating experience, or want to give a company a rave review. I will also be checking this site prior to purchasing big ticket items too. Much appreciated having a site where I feel I am being heard as well as being given a platform to express my experiences.

Updated on 04/06/2019: No Confidence in Your Review System. 4/6/2019 Yes you did print my response about your lawsuit, but you did NOT post the update concerning HOW (I) resolved my issue. And truth stands for itself, You did not solve my issue, you just used my Post to insert Ads. Yes, I certify that this Post is based on my own experience. And I maintain a copy of everything I Post.

Consumer Affairs resolved my issue completely, which I'm very happy about.

Filed a complaint on ConsumerAffairs about 2 payments lost by CenturyLink. CenturyLink responded! Not going into all the details but my situation has been resolved satisfactorily. Just should not have taken 17 months and 5 phone calls.

We had a problem with an insurance company and they were unwilling to resolve it, despite more than one customer service person saying they would. Once I filed a complaint with ConsumerAffairs, the company immediately contacted me to resolve the issue and we did. The phone company that provided the insurance was equally disappointed, and they were very happy that it was taken care of as well. The cell phone company rep actually told me he was proud of me for finding ConsumerAffairs and working it out. Thank you, ConsumerAffairs. You really helped us when we felt we have no alternative left.

I wrote my first review ever about a transaction that didn't result in satisfaction on my part. The Head Office of the company involved evidently monitors such things and within a day had gotten in touch with my local franchise. They in turn called me and they're working to see what can best be done. I couldn't have expected a faster or better result. I hope to have the time to participate more often in the process.

I filed a complaint with ConsumerAffairs about an online company that I was having a problem with and within 24 hours I received a positive response from ConsumerAffairs. I would recommend ConsumerAffairs and will keep them in mind if I have any future situations. Thank you ConsumerAffairs.

I came onto the website of ConsumerAffairs completely frustrated after not getting any real response from the business with which I was dealing. Using the ConsumerAffairs website was effortless. Within days of my review, the business contacted me and we reached a quick and amicable resolution. My review on ConsumerAffairs clearly got their attention and was of great assistance.

I do not believe Avast would have provided me a refund of $69.99 for an order never placed without having ConsumerAffairs involved. Too easy to ignore an individual. Thanks ConsumerAffairs for lending a consumer some weight.

Just signed up for this site and already there's dark UX patterns. https://darkpatterns.org/. Here you can see tactics of shady companies to keep users from deleting accounts by making it unnecessarily difficult. This leads to being able to say, "We have X many users on our platform" but I guarantee you a large portion of that is just folks who can't seem to find the delete button. I signed up to post a simple review but upon seeing the account page with no delete option, I knew I did not want to do any business with this type of company. Delete my account. Delete my data. Now. The fact that it's almost quicker to do this through your review process than your customer service line says all I need to know about the company.

I had a very disagreeable issue with another company. Never got a satisfying response. Got 3 rounds of the go around. Posted here and within days found a way to resolve my issue! Thank you so much ConsumerAffairs!!

With me writing in to ConsumerAffairs, the matter taken care of right away. Thank you, for the fast response, I got my money back in my account. I can't believe that a company can take your money right away but to refund the money it takes 12 working days to Refund you back. Not fair.

ConsumerAffairs censor too much to have much published. No need to try to inform public on a company Spirit airlines that is using bad business practices. I will find an another means to inform the public, since most things are censored. Thank you for time. Brad.

ConsumerAffairs was great, they work fast and my review was resolved in no time. Will use them again to check products before I buy or with a problem. Would recommend this company to anyone before you buy.

I was frustrated with my experience with a company, and took the opportunity to review it here, to at least shout my frustration with the bad behavior of the company *somewhere*. I was surprised to find that the company actually took the complaint seriously, showing that they care about the public image of reviews on this site! Now, unfortunately, the company overall did not behave well, even after getting in touch with me as a direct result of this review. But I got *more* and *better* response than I had been getting, as a direct result of posting here. I intend to become more active here as a result, because it seems at least like this site really is for "consumer affairs", and there's precious little of that elsewhere, it feels like.

It works. I am so delighted that I was able to have my issue with Vonage resolved using your website. Vonage actually credited my account using this website where their telephone customer service would not.

Good result from online review. After posting a negative review of a company based on my experience, the company I reviewed swiftly responded, assigned several representatives, who stayed on top of my issue and eventually resolved it to my satisfaction.

I posted about a company I had issues with, and thanks to ConsumerAffairs it was resolved. I appreciate the hard work ConsumerAffairs does. Thank you so much for helping in this matter. I will continue to use ConsumerAffairs.

I am trying to delete my account with ConsumerAffairs.com. I called the contact number but the only option was to leave a message. No callbacks. There is no place on the site that an account can be deleted.

I have never used any complaint site before and used ConsumerAffairs as my first. I am very pleased with the response time and the opportunity to complain about a product or company and also have the opportunity to rewrite a resolution whether positive or negative. Thank you ConsumerAffairs.

Excellent website for resolving our concerns regarding a trip refund of nearly $15,000.00. Our direct communication with the company left us frustrated at best and quite honestly - a bit angry. This venue allowed for open dialogue which the company clearly recognized and ultimately responded to.

I am so thankful to ConsumerAffairs. If it was not for their intervention I don't think I would had received the refund owed to me. So, this agency is a consumer tool that makes a dramatic difference in consumer's life! Thank you.

My Issue was with a TV warranty company. I received a reply from Square Trade, the company in question within 24 hours of my published issue. Within another two days, my issue was solved to my satisfaction.

After posting here the company that I had an issue with, responded quickly and satisfactorily resolved the problem. The company reviewed the documentation I had sent, responded to the ConsumerAffairs site with the resolution, I updated my original posting with the details of the resolution.

Thank you so much for giving ordinary citizens like myself the opportunity to voice our concerns. Without your service I'm doubtful my issue with Viasat would have been favorably resolved. Thanks again.

Not sure if Empire Today would have ever taken the step to correct the problem without your assistance and the help of my sales rep from Empire Today. Want to thank ConsumerAffairs for their support and much appreciated help in this issue!!! Thank You.

From what I've viewed of this company its numbers of reviews, extreme limited to a point of question... If only a limited number of people reviewed anything the review is not a controlled review. Better be nice to a shakedown or you will receive a poor review?

ConsumerAffairs, this website, gives a glowing representation of MoneyGram even after receiving dozens upon dozens of negative reviews and complaints about MoneyGram. These are no expert reviews or even real reviews. ConsumerAffairs does not consider the reviews of the consumers it so brazenly lies to and pretends it represents. Proof is here in black and white. Read the reviews of MoneyGram and then the plug by ConsumerAffairs. Disgusting.

I honestly appreciated what you guys do! Basically I did my honest review in 24 hours for an airline company that reduce to price match my booking. I received a call from the company I review to get a resolution! Which they agreed on! Thank you.

I could not find any option to close my account anywhere within the account, help, or Google search. I contacted CS by email asking "how do I close my account?" and I did not receive a response. Very concerning.

On 1/15/2019, I complained about Acorn Stairlift's service department. Thanks to your intervention, I received a call this morning from Josh at Acorn's customer service. He is sending a technician out in two days to resolve my complaint at no further charge to me. Thank you.

I was surprised I got way more than I expected by posting a review on ConsumerAffairs, I did not realize this site Works toward resolutions and also informed consumers of issues. My posting showed over 2,300 reviews days, wow I'd say that's pretty powerful never expected this kind of results. Thank you ConsumerAffairs.

The review process was helpful in resolving my issue; however, I would have chosen another way post my dissatisfaction with the company had I know they share the reviews with the companies being reviewed. Kind of unethical in my opinion.

This was my first experience using a platform like Consumer Affairs and I have to tell you after posting my complaint I got results within 24 hours! And my issue was resolved! This platform is a Great tool to be used as my issue was with Sprint that started on January 1, 2019 and should have taken 48 hours to complete. With my posting on January 9th it was resolved today January 11. Sprint responded quickly and effectively!

When I need to know about a product or a service, I go to ConsumerAffairs. The reviews help me make my decisions. I like that about the website. The opportunity to tell others about my experiences is phenomenal. Hopefully, others will feel the same way I do about ConsumerAffairs.

I have never written a review on ConsumerAffairs before, it was easy and I was happy with the results I received. Would definitely use their service again, it was an excellent way to address a problem in a professional manner.

This is a great forum to get issues addressed and resolved. There truly is "Power in the Pen"! The next time that I have a negative experience with a service or goods provider I will definitely utilize this forum.

I've written three reviews. One has never been published but they don't tell you why it isn't. One ended up being a misunderstanding because of a 3rd party involved in the process I was reviewing so I would have liked to delete it but couldn't figure out how the subject does not appear to be addressed in the Help. At least I was able to improve the star rating of the company, though since I have almost no experience with them, I don't feel good about rating them at all. I have no doubt this review won't be published, by the way. :-)

I had bad experience with a company and shared my experience through ConsumerAffairs and the issues was resolved. Very good communication. Recommend ConsumerAffairs to everyone. Thank you so much ConsumerAffairs Team.

I truly appreciate the service and support I received from ConsumerAffairs.com. As a result of this service, not only was I able to post an honest and unadulterated review of a service experience, but I was also able to read other reviewer's similar experiences. After posting my review, I was contacted by a representative and have a final positive resolution of my problem within one week. Thank you, thank you, ConsumerAffairs.com.

I provided an extremely low rating for company I was having a dispute with, when I was contacted by ConsumerAffairs and shared my dilemma with them. Immediately they took up my case and went into action! What I had been trying to accomplish in almost a month, was then set off in a couple weeks. It seemed that the very mention of ConsumerAffairs started the ball rolling. Thank you so much...

Oh my gosh... Everyone should know ConsumerAffairs. I will make sure to spread the words about it. We have been arguing back and forth with a company and after contacting ConsumerAffairs our issues got resolved very fast. No more headaches... no arguing and explaining our problems and dealing with representative. It was fast, efficient and so professional. 1000 thanks. :)

ConsumerAffairs came up after I was trying to find out about a company and the reviews I read at this site were eye opening. My dentist told me to check out ConsumerAffairs for reviews when I called them about another dentist group that had no good or bad reviews on Better Business Bureau. I did that and decided that I needed to go no further for my second opinion with the other group. Thank you ConsumerAffairs for allowing me to voice my honest experiences and being a place to go to see what others have to say about a company.

Got company to respond and solve issue, wrote follow up and issued new rating base on management response! Very helpful!! Great to know this service exists! Highly recommend if you feel you were treated wrong! Thank you!!!

I always thought ConsumerAffairs was just a place to vent about and warn other consumers about bad experiences with businesses. It seems that businesses care about their reviews and make an effort to make things right. I was blown away by my experience on this site. I left a negative review of a business because I genuinely felt I had been taken advantage of and wanted to save others from making the same mistake. The company read the review and made things right. I am more than thrilled. Thank you ConsumerAffairs!!!

I wrote my reviews based on my experience only to have Consumer Affairs edit/change them. Simply as a company makes contact, it is considered as resolution in progress. Frankly, it is nothing more than a company trying to look good. Thanks, CA, for turning my rating into YOUR rating and wasting my time and efforts.

We had many problems with Frontier Communications. Frontier kept dragging their feet and being resistant to correcting their mistakes UNTIL ConsumerAffairs and BBB became involved. Not completely happy with Frontier, however, we would probably still be trying to get things resolved if it weren’t for ConsumerAffairs, so ConsumerAffairs is great!

Wrote review but now get a page not found error when I try to look at the public page: https://www.consumeraffairs.com/account/reviews/4357108/None#review=4357108. "The page you're looking for isn't here. Sorry about that! It looks like this page no longer exists."

I sent a reply on November 19, 2018 and Consumer Affairs still has not published? Maybe they own stock in the company, why does it take them this long to publish my response to Frontier Communications? It is shown as on Hold, I emailed them 2 weeks ago. Maybe we need another a Peoples Consumer Affairs to watch Consumer Affairs? Symbolism over Substance!

No help from a company until your site was used! I got NOWHERE dealing with a company until they saw my honest real negative review on your site. THEN, they took action to resolve my issue. Before my review was listed I made no less than 5 phone calls to various people at that company. Got nowhere. THANK YOU!

ConsumerAffairs allowed me to voice a legitimate complaint I had with an insurance claim. The insurance company responded via the site. The claim was reviewed and processed. I believe ConsumerAffairs played a part as they allowed me to voice my situation and the insurance company took notice. ConsumerAffairs is a very user friendly site and I give them an A+.

Good place to get information from others on different companies. I should of used you guys before buying from LightInTheBox. Will use you from now on as a place to get information on other companies.

I tried everything I could think off to contact someone in Express Scripts to inform them of my problem. It appeared to me that no one in Express Scripts has a supervisor or they do not want to work problems when they arise. ConsumerAffairs.com got me to an individual that I had no way of knowing about or finding on my own. I still had to correct the problem on my own because they did not have a clue about how to fix the problem. Thank you ConsumerAffairs.com.

I've written a several of reviews on ConsumerAffairs and I had a good experience because two companies contacted me to further discuss my issues/concerns and in both cases we reached a resolution that was satisfactory. I use ConsumerAffairs to check reviews on companies, I recommend this forum for a place to give and receive useful information.

Bad app leads to poor quality reviews. Despite an excellent handle on the English language, the formatting on the mobile site to enter reviews is so crappy. I look like a first-year ESL student. This, despite checking for errors repeatedly.

I listed a complaint with ConsumerAffairs about a company that billed me for a service I did not receive. Following that the company responded and refunded my money. Bravo ConsumerAffairs. Very helpful to the consumer public.

After posting a 1-star review following a difficult experience with a company, I was contacted the next day by a customer service representative who has promised to resolve the issue. I will not know right away that the issue is resolved (it may take a few days for the refund to go through), but I am optimistic. Thank you.

They were professional in handling my complaint until the matter was resolved. They kept the communications going in a very timely manner, notifications were quick, results were favorable. The mortgage lender and I were able to communicate and come to an agreement.

I had a difficult time getting better customer service through my home warranty. I tried my best to handle the issue internally but no matter how many times I communicated my concern, my home warranty gave me the same options that just did not work. This ultimately motivated me to post a review about them on Consumer Affairs. Within four days of posting the review, my home warranty contacted me to address the issue. Although it took a while, my issue was eventually resolved. If it weren't for Consumer Affairs, I honestly would not be sure if I would have been able to say that.

I had a horrible experience with an online travel company and wrote a negative review on Consumer Affairs. I was very surprised to receive a call from a Supervisor of that travel company and he proceeded to solve my problem. I definitely will use this site first to make sure the company is legit.

I appreciated the opportunity to share my accurately described transaction with a company's bad service. It even gives a person a bit of satisfaction to be able to "vent" over a bad experience. However, I wish there was a way to edit or follow-up on the entry because I managed to turn my situation around with just one more call to the company. I ended up getting the compensation I desired and was very pleased in the end. I was not able to wait for a reaction to the original complaint on the forum but I am glad it exists and hope it is successful for most who come to it to explain their reviews.

I corrected a review from a company that I had an issue with regarding shipping costs. ConsumerAffairs declined to publish the corrected review citing their policy not allowing this type of review. Bye ConsumerAffairs. Delete my account. Internet has gone off the rails.

I wrote about how frustrated I had become when I made a few phone calls to Enterprise and got different answers, different prices. I actually received a response, apologizing for the mishaps and offering to make it up to me. My faith in Enterprise is restored.

If it wasn't for this company I would have not solved the issue. Calling was getting no nowhere so I posted on this site and my issue was resolved within two days. I was in a bad place and I am thankful for this company.

I bought a product through the internet, and what was sent to me was not what I had bought. When I tried to return it, I got into a "molasses" situation, with no motion. Immediately after I wrote a review in ConsumerAffairs, the seller responded and the process of the return and refund got moving to a successful conclusion.

The ConsumerAffairs site has been helpful on several occasions where companies have been far less than satisfactory addressing problems with their products/services; at times, going so far as to exhibit bullying tactics against unwitting consumers. Publication of consumer concerns on ConsumerAffairs appears to get the proper degree of attention from most businesses (Some companies remain dismissive and neglectful with no response) to help resolve concerns.

Robert from TicketsatWork ConsumerAffairs was awesome!! He helped me out and resolved my issue in less than 2 hours when I've been waiting for 1 month to get this issue resolved... Great guy and made my day. Thank you Robert!!

I rated ADT. They immediately acted on it after seeing review from Consumer Affairs. I am in my review site to remove or respond to their helpfulness only to find out that I cannot edit, delete or comment. Your team has decided it does not meet criteria to be posted. Yet somehow ADT and 750 (?) other have viewed my post.

Excellent service. Providing consumers with prompt communication methods with company's management to ensure fairness and resolve. My concerns were addressed almost immediately and we were able to come to an amicable resolution with VCF.

ConsumerAffairs was prompt and I was able to get a response from a company that I reviewed. I really appreciate their assistance and will use this website in the future. The review process was very easy to use.

Very satisfied with the manner in which our complaint was handled. Great mediator. Being that the complaint is public for all to see, it helps with getting help from an outside source where the public can view complaints and see how they are resolved. Thanks.

I was supposed to be assisted in deleting one of my reviews which was put on HOLD. That was yesterday. I was told it would be resolved this morning. Then I was told I had to wait for someone to call me. Meanwhile, my funds are not be no released because of Consumer Affairs not doing their job effectively. I don’t think they are protecting consumers. Now that I know how the system works.

ConsumerAffairs was a Big Help. I like the fact that you guys get the companies to respond to the complaints and post both sides. This is a great service. I would definitely use this website in the future if I have a need to so.

My review has been sitting there since September 21st. Waiting for a response. Also this site tends to surface all the five stars reviews and the one star ones are hidden. I wonder WHO is really writing the five stars reviews? Are you guys getting paid by these companies to do this? Is this a fake site?

I had a warranty issue that I was trying to resolve with the dealer's (Mattress Firm) website process, but the company twice denied my claim, although it was obvious to anyone who looked that the product had failed. The interactions between the company and me were progressing at a glacial pace, and the mattress was getting worse by the day. When I googled the problem, I discovered another complaint on the ConsumerAffairs.com website from a customer who had purchased the same model mattress about a month after I did, and was having the same problem as me.

I need to edit my review and there appears to be no option to do so. This is bad. If there is an option it's not easily find-able and that is bad. A simple "edit" button right next to the review in my list of reviews would be great.

The response was terrific from start to finish. My problem was resolved in less than 24 hrs. with no ifs, and or buts. Nutrisystem also responded very quickly with a fast and courteous response. Great customer service from both parties.

My friend recently went blind and his card broke in half. We had a terrible time with customer service intending to mail the replacement card to an old address. This was since he had no other access to money. The problem was the customer service number kept hanging up on us. Over and over. Could not even get a human being at the corporate office.

Wow! What a horrible website! You won't even allow someone to post a complaint unless they subscribe to your newsletter. Talk about extortion! I guess there are no neutral websites or agencies to help the average person in today's world.

Last week I wrote a review regarding my experience with Instant Checkmate, BeenVerified, and PeopleFinders. Because of that review and the help of ConsumerAffairs I was able to receive a long overdue refund from Instant Checkmate and BeenVerified. Everyone worked together and helped resolve the issues and I am very happy with the results. Although I am still waiting to hear from PeopleFinders the other 2 companies contacted me very quickly with a resolution. Thank you ConsumerAffairs for all of your help!

After posting a review on Consumeraffairs.com regarding my experience with a company, that company actually decided to finally try to make it right. Thanks to ConsumerAffairs, my voice was heard. I will be an avid reviewer!

I was very frustrated with my claim process with our auto insurance. Out of frustration, which was very valid and verified, I put my review on ConsumerAffairs.com. I could not believe how quickly, the insurance company responded to my review and how quickly a resolution was reached. Would this have eventually happened? I don't know. I had been in contact with our adjuster and took it up to the supervisor. All I do know is that I got a response quickly and I got the response I was hoping for. If ConsumerAffairs.com had a hand in expediting the response, I will continue to read reviews and post, the good and the bad. Thank you for the help with my issue.

Wells Fargo has been charging me numerous fees that was in fact an error on their behalf! After documenting the entire process on ConsumerAffairs Wells Fargo called me and told me that this was in fact an error in their part and they credited me $280 out of the $315 charged to me. Thank you again to ConsumerAffairs and to Brandon at Wells Fargo for making this right!

Sent in a question about why I'm getting a rate increase every 6 months. Wawanesa looked into it and came up with a slight decrease in the policy total. Their response was very quick and polite. I understand cost increases but to have them applied across the board results in some carrying others and it seems to pay to ask some questions.

This website is terrible. There's no registration link, the only way to register is AFTER writing a review, which makes no sense at all. Then, it makes you do a Google reCAPTCHA, which almost NEVER work well and I usually end up spending at least a few minutes on them before they finally allow me to proceed, TWICE, once for the review and again for the registration. I've been trying to register for over 10 minutes now, and at this rate it may never happen. I got to the second one and wasn't able to get it to work, so I came back to edit my review about it and, what do you know, it DIDN'T KEEP IT. So I had to retype it all. Whoever designed this site needs to look for a new job, preferably far away from computers.

ConsumerAffairs is an advocate for the business, not the consumer. ConsumerAffairs is paid by the business to mediate between the business and the consumer with a goal to have the consumer change their low "Star" rating to a higher "Star" rating. Don't be fooled by the ratings found on the ConsumerAffairs web-page, I imagine that they are drastically over-inflated.

"ON HOLD. Our moderation team has determined this review does not meet our guidelines for publishing." I wrote the truth about Net** Parts 1 and 2 and it was not published. Additionally, you failed to post my reply to the original report. Your job is to protect the CONSUMER and you failed.

I seriously don’t think my issue would have been resolved if it wasn’t for the intervention by ConsumerAffairs. I filed a complaint only because I felt I had reached the end of the line and everyone had done everything they could on my end to get my prescriptions filled by Express Scripts. Within 24 hours Express Scripts reaches out to me after hearing from ConsumerAffairs and within 3 days my prescriptions were filled and approved for the rest of my life. I’m not even sure how I ended up on ConsumerAffairs' website - but I am so happy I did! Thank you so much for your help, I appreciate it very very much.

I submitted a review of a product which has proven very unsatisfactory for the friend of mine who needs it. I bought a Jitterbug Flip, a phone designed and marketed for seniors, for a 95 year old friend. An earlier review of the selling company's unfriendly and misleading product pricing has been liked by over 30 people so far. My negative review of how the phone does not work for my friend has been put "On Hold" - apparently forever. Note indicates that review "doesn't meet requirements" for publication. My understanding is that too many published negative reviews may have the Brand withdraw their support for ConsumerAffairs for Brands. So much for honesty.

On rare occasions, I am unable to resolve a problem with a company through normal channels. Twice in the last year, I've gone to ConsumerAffairs for help and received a message from the company in a few days. Both problems were resolved to my satisfaction without dealing with human speedbumps/roadblocks. Great to know I have this last resort option!

What a fantastic service this organization provides. I thought for sure that after my concerns had fallen on deaf ears at my cell phone provider that I would simply be venting on this site for all to see. Guess what, that provider called me and we worked things out to my satisfaction after they saw my review. Thank you ConsumerAffairs!!!

This is a good resource for issues that need help resolving. If you just looking to leave a review or a dispute resolution, this is a great avenue for both options. I feel much better knowing I got the help I needed instead of letting it go and being upset and out money.

I had a recent problem with a large company that refused to reimburse me for a large sum of money I ended up spending outside of our contractual agreement. Within a day or two of posting my negative review of this company on the ConsumerAffairs website, the company was made aware of my poor review... I was contacted by that company and my issue was resolved to my satisfaction. This would not have happened without ConsumerAffairs. I strongly encourage everyone to use this tool if you can’t find resolution on your own.

I never knew about ConsumerAffairs until my TiVo stopped working (some apps wouldn't open). Call after call to TiVo techs was useless. Things changed dramatically after I wrote a very negative review of TiVo's lack of service to fix my problem. I actually received a phone call from a tech supervisor. I followed her advice and the problem as of now is fixed. Thanks, Consumer Affairs for our speedy protection of consumers. You are a A+ in my book.

I had written on here in response to an injustice done to me due to what transpired on 8/08/2018. As some have read the reviews it was a wrong that should have been righted. I'm here to tell you because of ConsumerAffairs stepping in and repeated attempts by myself and an advocate from my bank, InTown Suites has returned the money I had paid out. A big thank you for ConsumerAffairs for making this happen. If it were not for you guys I think it would have been a loss for this man since the money returned will help out on surgery that was performed this past Monday, so I say again thank you so much ConsumerAffairs for posting and helping out.

There is an censor in action. Censors are evil. Only totalitarian countries and totalitarian activities censor. I prefer trustpilot.com which is based in Denmark because at Trustpilot my review is published immediately without any totalitarian censor.

I was in the 4th month of a nightmare trying to get my cell phone bill corrected. One day on this site, the next day I had a response from the phone company and the following day a resolution and it's all settled. This is the first time I used this site, but it works. I thank you.

Thank you so very much for helping. The company made contact with me and we came to a resolution in about a week and I had been trying on my own since December 2017. If not for ConsumerAffairs.com, I don't think I would have found a solution.

After a non-productive phone exchange with a customer service representative (who was rather condescending) with a business that had billed me incorrectly, I decided to try ConsumerAffairs in hopes their platform would enable me to make further progress. In less than 24 hours, everything has been resolved with a complete refund to me and the representative who contacted me through ConsumerAffairs handled everything promptly and with courtesy. I had about decided to leave the program I was enrolled in but now feel like a valued customer who has been treated very fairly and with respect. Thank you ConsumerAffairs for providing this site to people who are searching for a resolution to an issue.

I started a ConsumerAffairs account for the sole purpose of posting a review of a company that I thought could have done a better job resolving an issue. After posting the review, I received a quick response and optimal resolution from the company. Thank you to ConsumerAffairs for this platform!

I wrote a very detailed review on Liberty Mutual Insurance company's Right Track program back on 9/21/2015. I offered specific warnings and advice to other potential customers using this product and gave several suggestions that Liberty or Right Track could use for improving the safe usefulness of their product. If the review was too long then don't offer 50,000 characters. If there was something else wrong with the review that I could correct then give me feedback, otherwise it looks like you are protecting the company.

I appreciate your site as it gave me a voice outside of a company representative. It is also helpful in giving other people a chance to read these reviews get more information on a company and them make an informed decision versus guessing.

I had a very positive experience with Consumer Affairs. I had done nothing wrong and the company acknowledged it. Although I had to go this route I am not regretful. I will, however, continue to do what is right as a consumer so that agencies like this can continue to assist consumers like myself against companies that take advantage of people that just have lack of knowledge.

Consumer Affairs is great. I did a review on a company because I was really disappointed and wanted to warn others. I only do this when I really am pissed. I didn’t even message the company directly and they contacted me because of this site. The company I originally wrote about gave me a refund and I am very pleased.

I had an issue with my internet provider charging me for something they said would be free. I spent a number of hours on the phone with the billing department trying to get a refund. I called them 3 times and every time I would have to start over explaining the situation and the rep disconnecting the call "accidentally". I posted a one-star review in ConsumerAffairs.com. The next day a rep from the internet provider sent me a private message. I got a refund in two days.

Very helpful when I couldn't reach PeopleFinders, I emailed them for a week straight, sadly I only got a canned form letter response, that's not sufficient when you're trying to correct a nagging issue, or a potentially violent situation. Again they never overcharged me for any search, it was just the fact of trying to keep my ex out of my life. Thankfully ConsumerAffairs & PeopleFinders helped me to correct the situation finally. I would never have gotten anywhere on my own, SMH. :(

I have rated a service provider that was giving me difficulty twice on ConsumerAffairs, and both times the situations got resolved. I'm not saying it was entirely their doing, reviewing the service provider on Yelp probably helped too, but they played a big role, and for that I'm very grateful! ConsumerAffairs helps make things happen.

I love the information I receive. There's not a single email that I do not forward. Most of my contact list have subscribed to get their own email. I wish there were a better way to relate the information to how it affects me.

I really like reading ConsumerAffairs Newsletter. It apparently has been coming to my Spam folder. I will look for it from now on before deleting my Spam mail. Please do not stop sending the emails to me.

While I have posted several positive reviews, it is the two (only) negative reviews I am referencing here. I, unfortunately felt compelled to issue negative reports for HelloFresh meal delivery and First American Home Warranty. Both companies quickly responded to my CONSUMERAFFAIRS posts and my complaints were ultimately resolved to my satisfaction. They were resolved, even though both companies had initially, either refused to refund a 'billing error' or, denied a claim. I firmly believe that CONSUMERAFFAIRS provides the 'consumer' the forum and visibility to share their interactions with 'companies', with the public in general. That level of visibility, in my opinion, provided the impetus for the 'company' to make restitution and/or the repair in both cases. I firmly believe it was the service provided by posting on CONSUMERAFFAIRS that led to my satisfactory resolution.

I thank CA for being available to deal with problems encountered when doing business. I wrote a review about a company and was later contacted by the President who resolved my complaint and then made up for every inconvenience. ConsumerAffairs gives the consumer a much needed voice.

What an extreme waste of time and energy. I reviewed a company. Received an email that they responded. Had to create an acct to view it. Account created! Log in. Nothing. Was this a ploy to get my contact info as to bombard my cell or email with nonsense? If so, great. I gave you a nonworking number and a junk email. Mostly because I do not need an account to your crap site.

I appreciated finding a site where it was easy to navigate and post my review. I didn't expect to hear from the company, but I did. While my experience was a negative one with the company I reviewed, they did respond, which is a plus, I appreciate having a forum and will be posting reviews more often. (Not just complaints, I believe good customer service is important and should be recognized more often.)

I have been trying to write a review And they keep erasing it. Thank you for your advocacy in taking care of the problem with Choice Home Warranty. They too were very fair and resolved the Problem quickly. Thank you very much!!!

I asked not to be called but to be sent info via email. Instead I received dozens of calls. Not interested in a sales pitch via phone call. Send me the info and I will decide. Otherwise leave me alone.

I had some problems with eHarmony.com and I could not reach the customer service of this company. Eventually I decided to write a review on ConsumerAffairs.com and this really helped me to connect with eHarmony and resolve my issues. So my experience with ConsumerAffairs.com was very good and I thank for the prompt help.

I found this website looking for help to solve a problem with a company and my orders, and I wrote a review and very quickly the company contacted me to deal with my problem. I am happy I used this website and I review the company. It is the only power left to consumers, but it is not a weak power.

So I didn't get any satisfaction with a company, so I complained on this site. After doing so, the company reached out to me and refunded my money. I was so happy with the outcome which I thought was the fair solution.

When do a website that is supposed to report the truth hold a review because: "ON HOLD. Our moderation team has determined this review does not meet our guidelines for publishing." How can we trust a website to tell us the truth, when you write one and you get the above message. ConsumerAffairs are you here for the customers or your customers?

Once again Green Dot bank refuse to send me my money and ConsumerAffairs you let Green Dot post that this review was resolved and you know doggone well that I have not received my nine hundred ninety seven dollars and forty five cent. I'm writing this review to let ConsumerAffairs know that you allowed this event to go unresolved and falsely misdirect and lie about the resolution. Shame on you. I'm so appalled at your unprofessionalism. This means there's really nothing you can do. Thanks ConsumerAffairs. I guess you done all you can.

I was thrilled with how fast ConsumerAffairs was able to handle our matter with another company. I received email notification addressing my complaint shortly after writing the review, received telephone calls to gather more information and the issue was resolved within a week.

I just finished a review, after multiple efforts finally got me logged in to ConsumerAffairs, and when I had entered the four-character IAMNOTAROBOT field, the message asking for my contact information came up again, along with the cutesy little "Why does ConsumerAffairs need my contact info". Since I logged in, using my contact information less than 5 minutes ago, I would think a computer could recall that.

While I was having one of the worst experiences of my life trying to get repair a leaking shower faucet that had gone for 4 months calling and asking to insurance company or plumbing company for help and getting no response, I got to the point that had no place to turn and became across ConsumerAffairs I think possible by accident, I wrote to them and review the business in question, within 24 hours somebody from the home insurance company contacted me, and began to help. It took still more than a month because even that the employee from insurance company now is interested in helping, the plumber still not cooperating. But persistence and pressure from insurance company now willing to work with me, forced plumber to come and do repair, it took about an hour to get it done, and painful 5 months wait.

I always trust ConsumerAffairs.com and had an incredible experience always. Even if sometimes my issue is not resolved I feel like someone is there to listen to me. I feel light heart like I let out all my anger in words and sharing my thoughts with other folks.

This website is complete cancer. Any product you go on, it's going to have 1 or 2 stars. People only come to this site to complain so all you will find is 85% negative experiences and 15% positive experiences. Do it, find something in your house that you think is a good product such as a TV, computer, laptop etc then search it on here, all you will find is people saying "W0rSTtt Companyyyy ever, TV BRoke WITHIN 3.9 weeks blehhhhh". I did this with my Hitachi 4k TV which is completely amazing and I've had for almost a year now, and it has a 1 star rating with people complaining about everything. Customer service exists guys! It's there for a reason, complaining on this website isn't going to do ** and no one gives three flying ** about your stupid negative experience. For every negative experience with a product, there's a 100-1000 positive experiences, only the negative ones get heard though.

I love Consumer Affairs. I hate when I have to use it. As I usually only use it when I have a poor experience with a company or corporation. If I have anything good to say about my experience somewhere I review on the company’s website or Yelp. This is my last resort website and I like to call her my Safe Space. When I’m free to express my experiences and their outcomes as openly as I wish. They review things in a very timely manner, and post them in a timely manner. I truly love Consumer Affairs. ♥️

ConsumerAffairs is a great tool for communication between consumer and business. I received an email every time the company responded to my messages, and it was a great record of the dates and times of our exchanges. ConsumerAffairs helped me resolve my account issue promptly.

I experienced a problem involving a disputed charge from my alarm monitoring service. Initial attempts to resolve the issue with the alarm service failed. Posting my complaint on ConsumerAffairs immediately produced a response from the alarm company which led to resolution. Thanks ConsumerAffairs!

Subscribed for 1 month - was not helpful at all. The items (appliances) with highest Consumer Affairs rating were the most expensive and when you read other consumers' reviews on this site and cross-checking on other sites, the ratings are low/the opposite. Total waste of time.

I feel ConsumerAffairs is on the right track to protect/help the consumer when products are purchased and does not work as expected. They are a good liaison between both parties and problems can usually be resolved... depending on the product and problem. I had a problem with a smoker and could not get in touch with the manufacturer to save my life. Numerous phone calls by myself and my wife, as well as using a form on their website to address issues... all avenues failed. I then went on to ConsumerAffairs to see what others were going through and if they had the same problem as I did. I then posted my problem, and within a week the manufacturer responded to the forum post and the problem was resolved. This is where to go for product issues! Good job ConsumerAffairs!!

I went back and forth with LA-Z-BOY for a year, on a piece of junk 1800.00 chair I bought. They would do NOTHING for me... UNTIL>>> A post on Consumer Affairs, and all of a sudden, after one year, they contacted me 4 times in only 5 hours! They still SUCK (LA-Z-BOY) but I would not have gotten eighteen hundred dollars back were it not for ConsumerAffairs.com. THANK YOU. And to anyone looking at LA-Z-BOY furniture... save your money and go elsewhere!

This is the first time I had seen this forum and I was so pleased to be able to use it. It allows others to come and look up something they might be interested in or have concerns about and see if they are validated or not. I will definitely come back to check on things and leave reviews if I need to.

ConsumerAffairs offers a platform for the individual consumer to share honest reviews that will be shared with the general public as well merchants/vendors. My most recent review was resolved within 24 hours of its posting.