ConsumerAffairs Reviews

I was surprised I got way more than I expected by posting a review on ConsumerAffairs, I did not realize this site Works toward resolutions and also informed consumers of issues. My posting showed over 2,300 reviews days, wow I'd say that's pretty powerful never expected this kind of results. Thank you ConsumerAffairs.

The review process was helpful in resolving my issue; however, I would have chosen another way post my dissatisfaction with the company had I know they share the reviews with the companies being reviewed. Kind of unethical in my opinion.

This was my first experience using a platform like Consumer Affairs and I have to tell you after posting my complaint I got results within 24 hours! And my issue was resolved! This platform is a Great tool to be used as my issue was with Sprint that started on January 1, 2019 and should have taken 48 hours to complete. With my posting on January 9th it was resolved today January 11. Sprint responded quickly and effectively!

When I need to know about a product or a service, I go to ConsumerAffairs. The reviews help me make my decisions. I like that about the website. The opportunity to tell others about my experiences is phenomenal. Hopefully, others will feel the same way I do about ConsumerAffairs.

I have never written a review on ConsumerAffairs before, it was easy and I was happy with the results I received. Would definitely use their service again, it was an excellent way to address a problem in a professional manner.

This is a great forum to get issues addressed and resolved. There truly is "Power in the Pen"! The next time that I have a negative experience with a service or goods provider I will definitely utilize this forum.

I've written three reviews. One has never been published but they don't tell you why it isn't. One ended up being a misunderstanding because of a 3rd party involved in the process I was reviewing so I would have liked to delete it but couldn't figure out how the subject does not appear to be addressed in the Help. At least I was able to improve the star rating of the company, though since I have almost no experience with them, I don't feel good about rating them at all. I have no doubt this review won't be published, by the way. :-)

I had bad experience with a company and shared my experience through ConsumerAffairs and the issues was resolved. Very good communication. Recommend ConsumerAffairs to everyone. Thank you so much ConsumerAffairs Team.

I truly appreciate the service and support I received from ConsumerAffairs.com. As a result of this service, not only was I able to post an honest and unadulterated review of a service experience, but I was also able to read other reviewer's similar experiences. After posting my review, I was contacted by a representative and have a final positive resolution of my problem within one week. Thank you, thank you, ConsumerAffairs.com.

I provided an extremely low rating for company I was having a dispute with, when I was contacted by ConsumerAffairs and shared my dilemma with them. Immediately they took up my case and went into action! What I had been trying to accomplish in almost a month, was then set off in a couple weeks. It seemed that the very mention of ConsumerAffairs started the ball rolling. Thank you so much...

Oh my gosh... Everyone should know ConsumerAffairs. I will make sure to spread the words about it. We have been arguing back and forth with a company and after contacting ConsumerAffairs our issues got resolved very fast. No more headaches... no arguing and explaining our problems and dealing with representative. It was fast, efficient and so professional. 1000 thanks. :)

ConsumerAffairs came up after I was trying to find out about a company and the reviews I read at this site were eye opening. My dentist told me to check out ConsumerAffairs for reviews when I called them about another dentist group that had no good or bad reviews on Better Business Bureau. I did that and decided that I needed to go no further for my second opinion with the other group. Thank you ConsumerAffairs for allowing me to voice my honest experiences and being a place to go to see what others have to say about a company.

Got company to respond and solve issue, wrote follow up and issued new rating base on management response! Very helpful!! Great to know this service exists! Highly recommend if you feel you were treated wrong! Thank you!!!

I always thought ConsumerAffairs was just a place to vent about and warn other consumers about bad experiences with businesses. It seems that businesses care about their reviews and make an effort to make things right. I was blown away by my experience on this site. I left a negative review of a business because I genuinely felt I had been taken advantage of and wanted to save others from making the same mistake. The company read the review and made things right. I am more than thrilled. Thank you ConsumerAffairs!!!

I wrote my reviews based on my experience only to have Consumer Affairs edit/change them. Simply as a company makes contact, it is considered as resolution in progress. Frankly, it is nothing more than a company trying to look good. Thanks, CA, for turning my rating into YOUR rating and wasting my time and efforts.

We had many problems with Frontier Communications. Frontier kept dragging their feet and being resistant to correcting their mistakes UNTIL ConsumerAffairs and BBB became involved. Not completely happy with Frontier, however, we would probably still be trying to get things resolved if it weren’t for ConsumerAffairs, so ConsumerAffairs is great!

Wrote review but now get a page not found error when I try to look at the public page: https://www.consumeraffairs.com/account/reviews/4357108/None#review=4357108. "The page you're looking for isn't here. Sorry about that! It looks like this page no longer exists."

I sent a reply on November 19, 2018 and Consumer Affairs still has not published? Maybe they own stock in the company, why does it take them this long to publish my response to Frontier Communications? It is shown as on Hold, I emailed them 2 weeks ago. Maybe we need another a Peoples Consumer Affairs to watch Consumer Affairs? Symbolism over Substance!

No help from a company until your site was used! I got NOWHERE dealing with a company until they saw my honest real negative review on your site. THEN, they took action to resolve my issue. Before my review was listed I made no less than 5 phone calls to various people at that company. Got nowhere. THANK YOU!

ConsumerAffairs allowed me to voice a legitimate complaint I had with an insurance claim. The insurance company responded via the site. The claim was reviewed and processed. I believe ConsumerAffairs played a part as they allowed me to voice my situation and the insurance company took notice. ConsumerAffairs is a very user friendly site and I give them an A+.

Good place to get information from others on different companies. I should of used you guys before buying from LightInTheBox. Will use you from now on as a place to get information on other companies.

I tried everything I could think off to contact someone in Express Scripts to inform them of my problem. It appeared to me that no one in Express Scripts has a supervisor or they do not want to work problems when they arise. ConsumerAffairs.com got me to an individual that I had no way of knowing about or finding on my own. I still had to correct the problem on my own because they did not have a clue about how to fix the problem. Thank you ConsumerAffairs.com.

I've written a several of reviews on ConsumerAffairs and I had a good experience because two companies contacted me to further discuss my issues/concerns and in both cases we reached a resolution that was satisfactory. I use ConsumerAffairs to check reviews on companies, I recommend this forum for a place to give and receive useful information.

Bad app leads to poor quality reviews. Despite an excellent handle on the English language, the formatting on the mobile site to enter reviews is so crappy. I look like a first-year ESL student. This, despite checking for errors repeatedly.

I listed a complaint with ConsumerAffairs about a company that billed me for a service I did not receive. Following that the company responded and refunded my money. Bravo ConsumerAffairs. Very helpful to the consumer public.

After posting a 1-star review following a difficult experience with a company, I was contacted the next day by a customer service representative who has promised to resolve the issue. I will not know right away that the issue is resolved (it may take a few days for the refund to go through), but I am optimistic. Thank you.

They were professional in handling my complaint until the matter was resolved. They kept the communications going in a very timely manner, notifications were quick, results were favorable. The mortgage lender and I were able to communicate and come to an agreement.

I had a difficult time getting better customer service through my home warranty. I tried my best to handle the issue internally but no matter how many times I communicated my concern, my home warranty gave me the same options that just did not work. This ultimately motivated me to post a review about them on Consumer Affairs. Within four days of posting the review, my home warranty contacted me to address the issue. Although it took a while, my issue was eventually resolved. If it weren't for Consumer Affairs, I honestly would not be sure if I would have been able to say that.

I had a horrible experience with an online travel company and wrote a negative review on Consumer Affairs. I was very surprised to receive a call from a Supervisor of that travel company and he proceeded to solve my problem. I definitely will use this site first to make sure the company is legit.

I appreciated the opportunity to share my accurately described transaction with a company's bad service. It even gives a person a bit of satisfaction to be able to "vent" over a bad experience. However, I wish there was a way to edit or follow-up on the entry because I managed to turn my situation around with just one more call to the company. I ended up getting the compensation I desired and was very pleased in the end. I was not able to wait for a reaction to the original complaint on the forum but I am glad it exists and hope it is successful for most who come to it to explain their reviews.

I corrected a review from a company that I had an issue with regarding shipping costs. ConsumerAffairs declined to publish the corrected review citing their policy not allowing this type of review. Bye ConsumerAffairs. Delete my account. Internet has gone off the rails.

I wrote about how frustrated I had become when I made a few phone calls to Enterprise and got different answers, different prices. I actually received a response, apologizing for the mishaps and offering to make it up to me. My faith in Enterprise is restored.

If it wasn't for this company I would have not solved the issue. Calling was getting no nowhere so I posted on this site and my issue was resolved within two days. I was in a bad place and I am thankful for this company.

I bought a product through the internet, and what was sent to me was not what I had bought. When I tried to return it, I got into a "molasses" situation, with no motion. Immediately after I wrote a review in ConsumerAffairs, the seller responded and the process of the return and refund got moving to a successful conclusion.

The ConsumerAffairs site has been helpful on several occasions where companies have been far less than satisfactory addressing problems with their products/services; at times, going so far as to exhibit bullying tactics against unwitting consumers. Publication of consumer concerns on ConsumerAffairs appears to get the proper degree of attention from most businesses (Some companies remain dismissive and neglectful with no response) to help resolve concerns.

Robert from TicketsatWork ConsumerAffairs was awesome!! He helped me out and resolved my issue in less than 2 hours when I've been waiting for 1 month to get this issue resolved... Great guy and made my day. Thank you Robert!!

I rated ADT. They immediately acted on it after seeing review from Consumer Affairs. I am in my review site to remove or respond to their helpfulness only to find out that I cannot edit, delete or comment. Your team has decided it does not meet criteria to be posted. Yet somehow ADT and 750 (?) other have viewed my post.

Excellent service. Providing consumers with prompt communication methods with company's management to ensure fairness and resolve. My concerns were addressed almost immediately and we were able to come to an amicable resolution with VCF.

ConsumerAffairs was prompt and I was able to get a response from a company that I reviewed. I really appreciate their assistance and will use this website in the future. The review process was very easy to use.

Very satisfied with the manner in which our complaint was handled. Great mediator. Being that the complaint is public for all to see, it helps with getting help from an outside source where the public can view complaints and see how they are resolved. Thanks.

I was supposed to be assisted in deleting one of my reviews which was put on HOLD. That was yesterday. I was told it would be resolved this morning. Then I was told I had to wait for someone to call me. Meanwhile, my funds are not be no released because of Consumer Affairs not doing their job effectively. I don’t think they are protecting consumers. Now that I know how the system works.

ConsumerAffairs was a Big Help. I like the fact that you guys get the companies to respond to the complaints and post both sides. This is a great service. I would definitely use this website in the future if I have a need to so.

My review has been sitting there since September 21st. Waiting for a response. Also this site tends to surface all the five stars reviews and the one star ones are hidden. I wonder WHO is really writing the five stars reviews? Are you guys getting paid by these companies to do this? Is this a fake site?

I had a warranty issue that I was trying to resolve with the dealer's (Mattress Firm) website process, but the company twice denied my claim, although it was obvious to anyone who looked that the product had failed. The interactions between the company and me were progressing at a glacial pace, and the mattress was getting worse by the day. When I googled the problem, I discovered another complaint on the ConsumerAffairs.com website from a customer who had purchased the same model mattress about a month after I did, and was having the same problem as me.

I need to edit my review and there appears to be no option to do so. This is bad. If there is an option it's not easily find-able and that is bad. A simple "edit" button right next to the review in my list of reviews would be great.

The response was terrific from start to finish. My problem was resolved in less than 24 hrs. with no ifs, and or buts. Nutrisystem also responded very quickly with a fast and courteous response. Great customer service from both parties.

My friend recently went blind and his card broke in half. We had a terrible time with customer service intending to mail the replacement card to an old address. This was since he had no other access to money. The problem was the customer service number kept hanging up on us. Over and over. Could not even get a human being at the corporate office.

Wow! What a horrible website! You won't even allow someone to post a complaint unless they subscribe to your newsletter. Talk about extortion! I guess there are no neutral websites or agencies to help the average person in today's world.

Last week I wrote a review regarding my experience with Instant Checkmate, BeenVerified, and PeopleFinders. Because of that review and the help of ConsumerAffairs I was able to receive a long overdue refund from Instant Checkmate and BeenVerified. Everyone worked together and helped resolve the issues and I am very happy with the results. Although I am still waiting to hear from PeopleFinders the other 2 companies contacted me very quickly with a resolution. Thank you ConsumerAffairs for all of your help!

After posting a review on Consumeraffairs.com regarding my experience with a company, that company actually decided to finally try to make it right. Thanks to ConsumerAffairs, my voice was heard. I will be an avid reviewer!

I was very frustrated with my claim process with our auto insurance. Out of frustration, which was very valid and verified, I put my review on ConsumerAffairs.com. I could not believe how quickly, the insurance company responded to my review and how quickly a resolution was reached. Would this have eventually happened? I don't know. I had been in contact with our adjuster and took it up to the supervisor. All I do know is that I got a response quickly and I got the response I was hoping for. If ConsumerAffairs.com had a hand in expediting the response, I will continue to read reviews and post, the good and the bad. Thank you for the help with my issue.

Wells Fargo has been charging me numerous fees that was in fact an error on their behalf! After documenting the entire process on ConsumerAffairs Wells Fargo called me and told me that this was in fact an error in their part and they credited me $280 out of the $315 charged to me. Thank you again to ConsumerAffairs and to Brandon at Wells Fargo for making this right!

Sent in a question about why I'm getting a rate increase every 6 months. Wawanesa looked into it and came up with a slight decrease in the policy total. Their response was very quick and polite. I understand cost increases but to have them applied across the board results in some carrying others and it seems to pay to ask some questions.

This website is terrible. There's no registration link, the only way to register is AFTER writing a review, which makes no sense at all. Then, it makes you do a Google reCAPTCHA, which almost NEVER work well and I usually end up spending at least a few minutes on them before they finally allow me to proceed, TWICE, once for the review and again for the registration. I've been trying to register for over 10 minutes now, and at this rate it may never happen. I got to the second one and wasn't able to get it to work, so I came back to edit my review about it and, what do you know, it DIDN'T KEEP IT. So I had to retype it all. Whoever designed this site needs to look for a new job, preferably far away from computers.

ConsumerAffairs is an advocate for the business, not the consumer. ConsumerAffairs is paid by the business to mediate between the business and the consumer with a goal to have the consumer change their low "Star" rating to a higher "Star" rating. Don't be fooled by the ratings found on the ConsumerAffairs web-page, I imagine that they are drastically over-inflated.

"ON HOLD. Our moderation team has determined this review does not meet our guidelines for publishing." I wrote the truth about Net** Parts 1 and 2 and it was not published. Additionally, you failed to post my reply to the original report. Your job is to protect the CONSUMER and you failed.

I seriously don’t think my issue would have been resolved if it wasn’t for the intervention by ConsumerAffairs. I filed a complaint only because I felt I had reached the end of the line and everyone had done everything they could on my end to get my prescriptions filled by Express Scripts. Within 24 hours Express Scripts reaches out to me after hearing from ConsumerAffairs and within 3 days my prescriptions were filled and approved for the rest of my life. I’m not even sure how I ended up on ConsumerAffairs' website - but I am so happy I did! Thank you so much for your help, I appreciate it very very much.

I submitted a review of a product which has proven very unsatisfactory for the friend of mine who needs it. I bought a Jitterbug Flip, a phone designed and marketed for seniors, for a 95 year old friend. An earlier review of the selling company's unfriendly and misleading product pricing has been liked by over 30 people so far. My negative review of how the phone does not work for my friend has been put "On Hold" - apparently forever. Note indicates that review "doesn't meet requirements" for publication. My understanding is that too many published negative reviews may have the Brand withdraw their support for ConsumerAffairs for Brands. So much for honesty.

On rare occasions, I am unable to resolve a problem with a company through normal channels. Twice in the last year, I've gone to ConsumerAffairs for help and received a message from the company in a few days. Both problems were resolved to my satisfaction without dealing with human speedbumps/roadblocks. Great to know I have this last resort option!

What a fantastic service this organization provides. I thought for sure that after my concerns had fallen on deaf ears at my cell phone provider that I would simply be venting on this site for all to see. Guess what, that provider called me and we worked things out to my satisfaction after they saw my review. Thank you ConsumerAffairs!!!

This is a good resource for issues that need help resolving. If you just looking to leave a review or a dispute resolution, this is a great avenue for both options. I feel much better knowing I got the help I needed instead of letting it go and being upset and out money.

I had a recent problem with a large company that refused to reimburse me for a large sum of money I ended up spending outside of our contractual agreement. Within a day or two of posting my negative review of this company on the ConsumerAffairs website, the company was made aware of my poor review... I was contacted by that company and my issue was resolved to my satisfaction. This would not have happened without ConsumerAffairs. I strongly encourage everyone to use this tool if you can’t find resolution on your own.

I never knew about ConsumerAffairs until my TiVo stopped working (some apps wouldn't open). Call after call to TiVo techs was useless. Things changed dramatically after I wrote a very negative review of TiVo's lack of service to fix my problem. I actually received a phone call from a tech supervisor. I followed her advice and the problem as of now is fixed. Thanks, Consumer Affairs for our speedy protection of consumers. You are a A+ in my book.

I had written on here in response to an injustice done to me due to what transpired on 8/08/2018. As some have read the reviews it was a wrong that should have been righted. I'm here to tell you because of ConsumerAffairs stepping in and repeated attempts by myself and an advocate from my bank, InTown Suites has returned the money I had paid out. A big thank you for ConsumerAffairs for making this happen. If it were not for you guys I think it would have been a loss for this man since the money returned will help out on surgery that was performed this past Monday, so I say again thank you so much ConsumerAffairs for posting and helping out.

There is an censor in action. Censors are evil. Only totalitarian countries and totalitarian activities censor. I prefer trustpilot.com which is based in Denmark because at Trustpilot my review is published immediately without any totalitarian censor.

I was in the 4th month of a nightmare trying to get my cell phone bill corrected. One day on this site, the next day I had a response from the phone company and the following day a resolution and it's all settled. This is the first time I used this site, but it works. I thank you.

Thank you so very much for helping. The company made contact with me and we came to a resolution in about a week and I had been trying on my own since December 2017. If not for ConsumerAffairs.com, I don't think I would have found a solution.

After a non-productive phone exchange with a customer service representative (who was rather condescending) with a business that had billed me incorrectly, I decided to try ConsumerAffairs in hopes their platform would enable me to make further progress. In less than 24 hours, everything has been resolved with a complete refund to me and the representative who contacted me through ConsumerAffairs handled everything promptly and with courtesy. I had about decided to leave the program I was enrolled in but now feel like a valued customer who has been treated very fairly and with respect. Thank you ConsumerAffairs for providing this site to people who are searching for a resolution to an issue.

I started a ConsumerAffairs account for the sole purpose of posting a review of a company that I thought could have done a better job resolving an issue. After posting the review, I received a quick response and optimal resolution from the company. Thank you to ConsumerAffairs for this platform!

I wrote a very detailed review on Liberty Mutual Insurance company's Right Track program back on 9/21/2015. I offered specific warnings and advice to other potential customers using this product and gave several suggestions that Liberty or Right Track could use for improving the safe usefulness of their product. If the review was too long then don't offer 50,000 characters. If there was something else wrong with the review that I could correct then give me feedback, otherwise it looks like you are protecting the company.

I appreciate your site as it gave me a voice outside of a company representative. It is also helpful in giving other people a chance to read these reviews get more information on a company and them make an informed decision versus guessing.

I had a very positive experience with Consumer Affairs. I had done nothing wrong and the company acknowledged it. Although I had to go this route I am not regretful. I will, however, continue to do what is right as a consumer so that agencies like this can continue to assist consumers like myself against companies that take advantage of people that just have lack of knowledge.

Consumer Affairs is great. I did a review on a company because I was really disappointed and wanted to warn others. I only do this when I really am pissed. I didn’t even message the company directly and they contacted me because of this site. The company I originally wrote about gave me a refund and I am very pleased.

I had an issue with my internet provider charging me for something they said would be free. I spent a number of hours on the phone with the billing department trying to get a refund. I called them 3 times and every time I would have to start over explaining the situation and the rep disconnecting the call "accidentally". I posted a one-star review in ConsumerAffairs.com. The next day a rep from the internet provider sent me a private message. I got a refund in two days.

Very helpful when I couldn't reach PeopleFinders, I emailed them for a week straight, sadly I only got a canned form letter response, that's not sufficient when you're trying to correct a nagging issue, or a potentially violent situation. Again they never overcharged me for any search, it was just the fact of trying to keep my ex out of my life. Thankfully ConsumerAffairs & PeopleFinders helped me to correct the situation finally. I would never have gotten anywhere on my own, SMH. :(

I have rated a service provider that was giving me difficulty twice on ConsumerAffairs, and both times the situations got resolved. I'm not saying it was entirely their doing, reviewing the service provider on Yelp probably helped too, but they played a big role, and for that I'm very grateful! ConsumerAffairs helps make things happen.

I love the information I receive. There's not a single email that I do not forward. Most of my contact list have subscribed to get their own email. I wish there were a better way to relate the information to how it affects me.

I really like reading ConsumerAffairs Newsletter. It apparently has been coming to my Spam folder. I will look for it from now on before deleting my Spam mail. Please do not stop sending the emails to me.

While I have posted several positive reviews, it is the two (only) negative reviews I am referencing here. I, unfortunately felt compelled to issue negative reports for HelloFresh meal delivery and First American Home Warranty. Both companies quickly responded to my CONSUMERAFFAIRS posts and my complaints were ultimately resolved to my satisfaction. They were resolved, even though both companies had initially, either refused to refund a 'billing error' or, denied a claim. I firmly believe that CONSUMERAFFAIRS provides the 'consumer' the forum and visibility to share their interactions with 'companies', with the public in general. That level of visibility, in my opinion, provided the impetus for the 'company' to make restitution and/or the repair in both cases. I firmly believe it was the service provided by posting on CONSUMERAFFAIRS that led to my satisfactory resolution.

I thank CA for being available to deal with problems encountered when doing business. I wrote a review about a company and was later contacted by the President who resolved my complaint and then made up for every inconvenience. ConsumerAffairs gives the consumer a much needed voice.

What an extreme waste of time and energy. I reviewed a company. Received an email that they responded. Had to create an acct to view it. Account created! Log in. Nothing. Was this a ploy to get my contact info as to bombard my cell or email with nonsense? If so, great. I gave you a nonworking number and a junk email. Mostly because I do not need an account to your crap site.

I appreciated finding a site where it was easy to navigate and post my review. I didn't expect to hear from the company, but I did. While my experience was a negative one with the company I reviewed, they did respond, which is a plus, I appreciate having a forum and will be posting reviews more often. (Not just complaints, I believe good customer service is important and should be recognized more often.)

I have been trying to write a review And they keep erasing it. Thank you for your advocacy in taking care of the problem with Choice Home Warranty. They too were very fair and resolved the Problem quickly. Thank you very much!!!

I asked not to be called but to be sent info via email. Instead I received dozens of calls. Not interested in a sales pitch via phone call. Send me the info and I will decide. Otherwise leave me alone.

I had some problems with eHarmony.com and I could not reach the customer service of this company. Eventually I decided to write a review on ConsumerAffairs.com and this really helped me to connect with eHarmony and resolve my issues. So my experience with ConsumerAffairs.com was very good and I thank for the prompt help.

I found this website looking for help to solve a problem with a company and my orders, and I wrote a review and very quickly the company contacted me to deal with my problem. I am happy I used this website and I review the company. It is the only power left to consumers, but it is not a weak power.

So I didn't get any satisfaction with a company, so I complained on this site. After doing so, the company reached out to me and refunded my money. I was so happy with the outcome which I thought was the fair solution.

When do a website that is supposed to report the truth hold a review because: "ON HOLD. Our moderation team has determined this review does not meet our guidelines for publishing." How can we trust a website to tell us the truth, when you write one and you get the above message. ConsumerAffairs are you here for the customers or your customers?

Once again Green Dot bank refuse to send me my money and ConsumerAffairs you let Green Dot post that this review was resolved and you know doggone well that I have not received my nine hundred ninety seven dollars and forty five cent. I'm writing this review to let ConsumerAffairs know that you allowed this event to go unresolved and falsely misdirect and lie about the resolution. Shame on you. I'm so appalled at your unprofessionalism. This means there's really nothing you can do. Thanks ConsumerAffairs. I guess you done all you can.

I was thrilled with how fast ConsumerAffairs was able to handle our matter with another company. I received email notification addressing my complaint shortly after writing the review, received telephone calls to gather more information and the issue was resolved within a week.

I just finished a review, after multiple efforts finally got me logged in to ConsumerAffairs, and when I had entered the four-character IAMNOTAROBOT field, the message asking for my contact information came up again, along with the cutesy little "Why does ConsumerAffairs need my contact info". Since I logged in, using my contact information less than 5 minutes ago, I would think a computer could recall that.

While I was having one of the worst experiences of my life trying to get repair a leaking shower faucet that had gone for 4 months calling and asking to insurance company or plumbing company for help and getting no response, I got to the point that had no place to turn and became across ConsumerAffairs I think possible by accident, I wrote to them and review the business in question, within 24 hours somebody from the home insurance company contacted me, and began to help. It took still more than a month because even that the employee from insurance company now is interested in helping, the plumber still not cooperating. But persistence and pressure from insurance company now willing to work with me, forced plumber to come and do repair, it took about an hour to get it done, and painful 5 months wait.

I always trust ConsumerAffairs.com and had an incredible experience always. Even if sometimes my issue is not resolved I feel like someone is there to listen to me. I feel light heart like I let out all my anger in words and sharing my thoughts with other folks.

This website is complete cancer. Any product you go on, it's going to have 1 or 2 stars. People only come to this site to complain so all you will find is 85% negative experiences and 15% positive experiences. Do it, find something in your house that you think is a good product such as a TV, computer, laptop etc then search it on here, all you will find is people saying "W0rSTtt Companyyyy ever, TV BRoke WITHIN 3.9 weeks blehhhhh". I did this with my Hitachi 4k TV which is completely amazing and I've had for almost a year now, and it has a 1 star rating with people complaining about everything. Customer service exists guys! It's there for a reason, complaining on this website isn't going to do ** and no one gives three flying ** about your stupid negative experience. For every negative experience with a product, there's a 100-1000 positive experiences, only the negative ones get heard though.

I love Consumer Affairs. I hate when I have to use it. As I usually only use it when I have a poor experience with a company or corporation. If I have anything good to say about my experience somewhere I review on the company’s website or Yelp. This is my last resort website and I like to call her my Safe Space. When I’m free to express my experiences and their outcomes as openly as I wish. They review things in a very timely manner, and post them in a timely manner. I truly love Consumer Affairs. ♥️

ConsumerAffairs is a great tool for communication between consumer and business. I received an email every time the company responded to my messages, and it was a great record of the dates and times of our exchanges. ConsumerAffairs helped me resolve my account issue promptly.

I experienced a problem involving a disputed charge from my alarm monitoring service. Initial attempts to resolve the issue with the alarm service failed. Posting my complaint on ConsumerAffairs immediately produced a response from the alarm company which led to resolution. Thanks ConsumerAffairs!

Subscribed for 1 month - was not helpful at all. The items (appliances) with highest Consumer Affairs rating were the most expensive and when you read other consumers' reviews on this site and cross-checking on other sites, the ratings are low/the opposite. Total waste of time.

I feel ConsumerAffairs is on the right track to protect/help the consumer when products are purchased and does not work as expected. They are a good liaison between both parties and problems can usually be resolved... depending on the product and problem. I had a problem with a smoker and could not get in touch with the manufacturer to save my life. Numerous phone calls by myself and my wife, as well as using a form on their website to address issues... all avenues failed. I then went on to ConsumerAffairs to see what others were going through and if they had the same problem as I did. I then posted my problem, and within a week the manufacturer responded to the forum post and the problem was resolved. This is where to go for product issues! Good job ConsumerAffairs!!

I went back and forth with LA-Z-BOY for a year, on a piece of junk 1800.00 chair I bought. They would do NOTHING for me... UNTIL>>> A post on Consumer Affairs, and all of a sudden, after one year, they contacted me 4 times in only 5 hours! They still SUCK (LA-Z-BOY) but I would not have gotten eighteen hundred dollars back were it not for ConsumerAffairs.com. THANK YOU. And to anyone looking at LA-Z-BOY furniture... save your money and go elsewhere!

This is the first time I had seen this forum and I was so pleased to be able to use it. It allows others to come and look up something they might be interested in or have concerns about and see if they are validated or not. I will definitely come back to check on things and leave reviews if I need to.

ConsumerAffairs offers a platform for the individual consumer to share honest reviews that will be shared with the general public as well merchants/vendors. My most recent review was resolved within 24 hours of its posting.

Trying to cancel our order in the 3 day grace period. Thank you for your help in getting our order resolved with Blue World Pools. We really appreciate what you did and the help and support you provided.

Thank you! After filling my complaint with your company, I had a real person to call me. Something I couldn’t get on my own. Only problem I have is on the Star rating. Wish there was something between dissatisfied and satisfied for Green Dot. Wish I could have given a 2 1/2 stars. It’s impossible to talk to anyone once you have closed your account!

I recently had an issue with getting a claim paid by an automotive extended warranty company. I have had many experiences with many different warranty companies, as I am a automotive service professional but, none like the one I had been dealing with until very recently. It had taken weeks to get an authorized repair claim paid by them with a credit card as promised until I wrote a negative review about the experience on your website. Unfortunately, I think the same issues will continue for others that my have a much larger (cost wise) claim than mine but mine has been resolved as a direct result of my review. In fact, the warranty company representative asked if I would please remove my negative review after my claim was resolved and I agreed to do it. Thank you ConsumerAffairs!!!

Excellent Site for Consumers. After exhausting all avenues to resolve a problem with a consumer debit card, I found ConsumerAffairs online. After posting a review explaining my problem I was contacted by the card issuer. They were very helpful in getting the matter resolved to my satisfaction. I don't think that I would have gotten the matter resolved without them. I certainly would use them again.

I am disappointed with your organization!! I wrote an honest opinion is about JustFlowers and you refused to allow me to help others. That company is a fraud. In good faith, I purchased and prepaid for flowers that were never delivered, and were not delivered on the promised date. I am not the only consumer with the same complaint. Why not published mine?? Do you have stock in that company? Conflict of interest?? My review deserves to be published.

ConsumerAffairs helped resolve a problem I had with my home warranty company quickly and easily. Before posting my experience on this site, my claim had been stuck in limbo with no end in sight. No more than 24 hours after I posted a review of my experience, I was contacted directly by the company in question who was able to resolve my issue within a few days. Thanks for everything you do and for giving consumers a voice!

Consumer Affairs did not publish my review. Obviously Consumer Affairs is showing their bias and lack of integrity! Home warranties are a consumer rip off! The reviews posted on your website in reference to the home warranty company I wrote about earlier, for the most part are fake. Consumer Affairs appears to be a fraud also. I will be sure to post my opinion about you on other websites, including YouTube, Facebook, and many other forums. Have fun scraping your reputation off the pavement!

I gave a review about NewSouth Window Solutions on May 25th. I was a little ticked off that I have not been able to get their repairman out to fix my brand new windows and doors. I told Consumer Affairs that if NewSouth comes out and does the repairs to make them work like the rest of the windows and doors work - which is perfectly. I will up to five stars. Yet, when I wrote my new review and up my review to five stars I was denied because I did not meet the criteria. What is the criteria? NewSouth Windows Solutions did such great work except for my one complaint. Now it is fixed and like I told Consumer Affairs when they called that I would definitely up to FIVE STARS. Tell me now what is the criteria to get my new review in??

I shared my subscription with Weight Watchers experience on ConsumerAffairs' site and I was connected the same day with WW. Twenty four hours later my issue was solved, and the payment fully reimbursed. Thank you Consumer Affairs for providing a civilized space where a decent dialog is established, and quick solutions are found. Keep this great site working.

I was having a very frustrating experience with another company that I had ordered furniture from and getting nowhere with their "customer service" lines. I then posted my issue here on this site and got an immediate response from the company with an offer to look into my problem. Within about a week I had a positive resolution. I am very pleased with the outcome and I will be checking here in the future BEFORE I go shopping, because the reviews are quite eye opening and I trust that they are legitimate.

ConsumerAffairs provided me with the platform to be heard; which allowed me to share my unpleasant and negative experience with a company that failed to do what is right. ConsumerAffairs addressed my issue and the outcome will benefit both parties. You need ConsumerAffairs (the Reinforcement Team) on your side. Well done!

I had a very misleading experience with this company. Someone called me about my experience with another company, but made it seem as if they represented the other company. They were not clear that my response would be published on their website. They published a review for me, and I had to create an account with them (sharing my phone number, email, address) just to see the comment that I posted. After creating an account, I was not able to remove my comment from the site.

I received an email from Consumer Affairs a week after they called me for a review. I provided a my review, which was a positive review. Today I received an email from no-reply@consumeraffairs.com partially quoting my earlier review with hyperlinks to log in to my account and/or create an account. The last button was a hyperlink to Read the Response, when clicked it, I was required you to create an account, which required that I provide me personal information. After I filled everything in to create an account, and I logged on to the Consumer Affairs website and when I clicked on My Reviews, I was informed that I did not have any reviews. Sure feels like a SCAM to get my personal information.

I’ve submitted several reviews to warn the consumer of BUYER BEWARE...also sent in many pages of documents to prove the issues. Not one of the reviews have been posted for the consumer to read... I believe this Consumer Affairs is owned by these big businesses that want to pick only the few good reviews that are sent in. SUCH FRAUDULENT PRACTICES.

No questions. Hands down this is better than BBB. Consumer Affairs get resolution and not, "Oh call and see." If sup I think they actually try and come up with resolution as well. Nevertheless my situation is extremely severe and what I've been through. I'm so grateful.

This website provides an excellent opportunity to share experiences, both good and challenging, with companies and situations. The site also seems to be monitored closely by companies. Thank you for your service.

Wrote a huge review about ADT and while it said it was getting views but I searched high and low and couldn't see it. It then said that ADT responded and was waiting for my response but there was nothing there. I give up.

ConsumerAffairs.com was a huge help in resolving our issue with Hayneedle. We are so pleased with "Andrew" at Hayneedle for caring about our problem and working to make it right. Thank you ConsumerAffairs for getting us together with the right person at Hayneedle to find a solution to our complaint.

After MONTHS of calling the company and trying to get a resolution for a lost package, I finally posted a one star review on ConsumerAffairs. The company immediately responded to my review and I got an email that day saying my claim was approved and a resolution was being handled. The next day I received my missing package next day air. Thanks ConsumerAffairs!

In an age of indirect contact between patron and business employees, getting one's needs met as a consumer can feel like moving the Titanic. Impossible. ConsumerAffairs provides a platform to express satisfaction or dissatisfaction when circumstances warrant either. I appreciate the ease and opportunity to do so. Leaving a review here bypasses the long waits on the phone, the wading through multiple representatives to possibly speak with someone in authority. I left one review, and was contacted within hours by the company, and resolved the issue to my satisfaction, without tearing my hair out in frustration. I will return here in the future when the need arises. Thank you, CA.

A few weeks ago, I had a couple of positive experiences using American Home Shield. So, when they called asking me to review the contractors that performed the work I was happy to tell them about my positive experience. At the end of the interview they said they were going to publish it online. I didn't know that at the time, but I said sure why not? Anyway, fast forward to today, I get an email saying that American Home Shield responded to my review, but in order to see their response, I have go to Consumer Affairs website and create an account. Basically, give them ALL of MY information. And for what? To see a stupid generic response? Screw you? Why are you trying to farm my personal information? I call BS on you! Drop dead! You blew my positive experience, NOW, I just hate you! Late!

Thank you for giving us somewhere to go and share our experiences as paying consumers in an attempt at a resolution as well as to let other consumers know who and what to look out for. I wish I looked on your site prior to using Enterprise/National car rental and we would have never used them based on your verified buyers' low reviews. Lesson learned. We will look on your site from now on before we do business with a company we’ve never done business with before. Thank you.

Why would Consumer Affairs alter my Review? They edited it to suit somebody else's needs. My Review included the word "**" when describing MYSELF and that word was removed, why? It was relevant to the experience that I had with MoneyGram. Every single Foreign person had their transactions go straight through without any problems, that was what I personally observed. What is the problem with the truth?

Within 24 hours of posting my complaint I was contacted by the company to discuss what went wrong. Within a days of correspondence the issue was totally resolved. Thanks for giving us consumers a place to help resolve issues.

I opened a complaint with CONSUMER AFFAIRS on March 27th regarding Green Dot Corp fraudulent activity and breach of contract. The Consumer Affairs moderation team was initially helpful in getting contact initiated between Green Dot and myself. However, I've sent several additional follow up emails to the team seeking to UPDATE my original complaint to include RECENT ACTIVITY and CONCERNS and each time my reviews are placed "ON HOLD" while no further advocacy is explained or provided.

I posted a review and I got an answer from Century which didn't answer my questions. (Commercial twisted answer.) I was invited to post a 'private response." Does it mean that you give a chance once to consumers to complain then it's over when the company answers whatever they feel like answering to cover their mistakes? After that we are on our own? I also saw that Century pays you a fee so I understand that instead of being a website which brings solutions to consumers this is a way to advertise for companies that steal our money... all the reviews are positive mostly. Am I right or Am I right? I sent them a response, I am dealing with them but all this is fake...

I am now receiving spam on a new email address I set up just for use with you so no one else had the email address. I own and operate the server so I know you are probably giving out my email address.

After what should have been a simple 3 step process that should have taken 3 business days with my account with Century Link I was at my wit's end since it was going into 3 months to resolve. I found ConsumerAffairs online and wrote about my experiences with Century Link. A Century Link representative came on the site and mentioned that Century Link had started to pay attention to the ConsumerAffairs site and wanted to resolve my issue. I thank ConsumerAffairs for being there for me and the issue has finally been resolved.

This company is absolutely superb. It allows you as a consumer to share good and bad experiences with others to ensure business that practice bad habits are exposed to the public and those that are good to be shared with millions of others looking for reputable services. So thank you Consumer Affairs for allowing us as consumers a voice to all that’s interested.

Within 48 hours of posting review on ConsumerAffairs, the company responded and we are on the road to a resolution. ConsumerAffairs provided a very valuable service and it was easy to accomplish. Thank you!

Vital consumer information is being withheld from consumers who really need to understand the pitfalls of the TEACH Grant process. This warning is needed.

Was skeptical but seems to be the real deal. After my issue was resolved, I became a believer and wouldn`t hesitate to rec this site to assist on consumer issues. It's nice to have an advocate. Thanks!

I was having ongoing problems with my internet. Consumer Affairs had an excellent account manager from Frontier Communications help me. It was a strange problem with degradation of internet speeds only with wifi over time. Frontier tech support contacted me. They sent to me a new type of router and of a different make and that fixed the problem 100%. Amazed and satisfied, excellent experience!

My initial review on the RTG(Rooms To Go) extended warranty was promptly reviewed by RTG, and action was taken by RTG to resolve the issue. I am grateful for this platform and thank RTG for their attention and prompt resolution.

If it wasn't for Consumer Affairs I would have lost so much money! Every time I buy something online I make sure I check here first otherwise there's no way I would know the truth about anything I'm buying because there so many fake reviews and fake sites that these companies pay people to write fake positive reviews for them. However here nobody's paid, this is just the dead honest truth. It wasn't for them I wouldn't buy anything online. I actually started buying things online when my sister showed me this site. That's the only reason I felt comfortable enough and secure to be able to make my 1st online purchase and I have not had one problem with any of the products I've received since I made my first purchase a few years ago.

ConsumerAffairs.com is fantastic. I had a complaint with a travel company and really just wanted to vent when I wrote the details in a complaint. However, in only a few days I received a call from the Director of Customer Service for that company and she promptly and completed resolved our issue. I highly recommend using ConsumerAffairs.com to attempt to resolve complaints and to review services.

I was contacted by ConsumerAffairs twice in the recent past. This being after I had left a very negative review for Caterpillar men's work boots. Having ConsumerAffairs assure me that someone from Caterpillar boots would be getting ahold of me concerning my bad experience with their boots. After never hearing from anyone at Caterpillar Boots, I thought I would let ConsumerAffairs know that I had never been contacted by Caterpillar Boots. Each time I replied to ConsumerAffairs, I had ask for a reply from them. Never having received any reply from ConsumerAffairs or Caterpillar Boots, I felt that leaving a review for ConsumerAffairs would be the only appropriate thing to do at this point.

I wrote a review on 3-25-18 stating FirstMet Dating Site does not allow you to delete your profile picture even when you are deactivating your account. That's fact. Potential members should know this information and FirstMet does not provide the information before you upload a picture. You did not publish my review, it is on hold. Why?

Freedom Debt Relief - Consumer Affairs provided me with the direct avenue to the company and allowed my efforts to be communicated to other consumers. My posting was published very quickly and when the company finally responded it allowed me to respond quickly again with the resolution. I would not have had the success with CA and their message board.

This is a hostage website that targets reputable companies so they can make a profit, you should never take pleasure in someone else’s loss or hurts. The founder that is making millions off bribing companies will rot in hell. You hurt families, steal and bribe. I’m in sales and I provide for my family and pay my taxes, your “non accredited “ website costs me and millions of other hard working Americans a lot of frustration and money.

The original review I wrote ended up resolving the issue. I tried calling ConsumerAffairs and sending emails, etc. but I didn't receive any response at all nor could I ever even reach a person. I must say I'm quite disappointed. :(

I had a very bad experience after having my tires rotated and balanced. The service provider did not tighten the lug nuts after doing the work and I was in an accident on a highway that hit another car and caused physical damage to the cars and the passengers. Following my experience, I found that many people either experienced a problem with the lug nuts or knew of someone else who had. Still, I feel that people are mostly unaware of this problem and I think it should be highlighted in an article or something to make people more aware.

I am very happy with ConsumerAffairs allowing me to post my honest dealings with businesses so others will know and be aware. I am glad ConsumerAffairs posts their reviews also so I can make informed decisions based on other people's dealings with them too. It helps warn us about potential problems with certain businesses or helps us to see if overall they are safe to deal with for the most part. I so appreciate that! I am also glad that I not only am able to write my true encounters on here to warn others with, but it helps me to vent all the frustrations out when those businesses seem unwilling to help or don't care. It gives me an outlet to do that so they cannot get by with mistreating customers without others hearing about it, but I will also get on here and praise them for dealing well with their customers when they correct their mistakes, so they will continue to, hopefully. Thank you ConsumerAffairs for providing a platform to do that.

After months of having been told there was nothing more my warranty service would do for me, I left a review with ConsumerAffairs.com. My warranty company responded almost immediately and paid out the full amount of my coverage within a couple of weeks. I attribute this entirely to ConsumerAffairs.com. And the really incredible thing is this service is available for free to anyone who wants it.

ConsumerAffairs was a great ‘middle-man.’ I had been trying to resolve an issue with another company for three days; once ConsumerAffairs was introduced into the matter, I managed to get my issue resolved in less than a day.

Maybe I am a skeptic, but the problem has existed for many months. After contacting ConsumerAffairs, the company of my complaint contact me and said the matter is resolved. Hopefully... If so, thank you ConsumerAffairs!

When issues arise, we post a comment or review. When we request it to be taken down and refused, doesn't make me want to post in the future on a certain venue. Everyone who posts reviews should not be denied the respect of the request to either remove or even edit it. I have been denied that request by ConsumerAffairs. I have asked again to have it deleted. We will see. Therefore, if you DO NOT want to take the risk of changing your mind even to edit it in the original form, don't post here!

ConsumerAffairs has had my complaint-ON HOLD since Oct. 4, 2017 without an attempted investigation. In my opinion this agency is useless and anyone seeking help from ConsumerAffairs is a complete waste of time. NO STAR... in fact=minus 4 stars...

We may have need of a 'voice' as consumers. ConsumerAffairs website provides this. The site gives you an opportunity to write a review about a company you are dealing with. Opportunity is given for the company to respond and to resolve the issue that has been brought to their attention. Other avenues just haven't worked, such as phone calls to the company or emails. I've posted to ConsumerAffairs for two situations and both were resolved in a quick and satisfactory manner.

I would like to mention that it is very nice that they offer this for people to resolve issues. My suggestion is that it would be nice if initially ConsumerAffairs was more responsive as there was a significant delay to a phone call and then I needed to email a person. Once I got past that hurdle, things went a lot better and the issue that I had brought up was resolved.

"Our moderation team has determined this review does not meet our guidelines for publishing..." Your site is a joke. Hundreds, if not thousands, of Nissan owners are left stranded and paying for repairs for CVT's, while Nissan & AAMCO can't even communicate proper repair procedures even when they are supplying each other parts and directing business to each other. Just shut down your site for being completely useless!

This site is a voice for the consumer. I am so pleased with this service. It got the attention of the company I was having issues with and was a catalyst for a resolution. The updates were so helpful and made me feel like my problem was not mine alone.

Received an email from "ConsumerAffairs" about a reply posted to my review of experience I had with BookIt. Email had link that lead to website that required login and BookIt login didn't work so I had to create an account and after creating an account, it showed no post. So I have no way to view any reply. The frustration of dealing with BookIt continues to get worse...and now I'm wondering what problems I will have when I arrive at the resort.

Wow. I had been trying for over 2 weeks to get a resolution to my problem. Once I filed the complaint on your website I suddenly received responses from them and finally a resolution. Thank you so much!

I am very pleased with my experience with ConsumerAffairs. They were most helpful with my situation with eHarmony and it was resolved the same day. I highly recommend them and would not hesitate to seek their assistance in the future, should I need it.

ConsumerAffairs is my first time posting to any website. Response to my posting was within twenty four hours. Resolution with first phone call from representative of company. It is great to know ConsumerAffairs is here to assist consumers. By posting it not only brings problems to light for other consumers. It alerts manufacturers for a need for problem resolution. I'm happy with the entire process.

I had an unfortunate experience with a company. Because of ConsumerAffairs, the situation was resolved expeditiously. I explained my problem in a detailed manner, and the next day I got a response from the company in which I had a problem. It was like magic.

Best results provided resolving customer complaints. This is a site that produces results by contacting companies to investigate complaints directly. Not simply providing a space for consumers to "rant/vent" about a bad experience. I was surprised at the speed my issue was addressed. It is comforting to know that some problems can be resolved through troubleshooting.

I am sure that the review I posted on the ConsumerAffairs website led to the swift resolution of my issue. I had my bathroom remodeled and had subsequent issues with a permitting problem with my city. Not long after I posted the review the company's corporate office stepped up to the plate and helped resolve the problem with the local contractor. Thank you ConsumerAffairs!

I was frustrated with a problem relating to making two TIVO boxes talk to each other. The service folks at TIVO and my cable provider had declared that the problem could not be solved. After I posted on ConsumerAffairs, lo and behold I was contacted by a TIVO troubleshooter who worked diligently and solved my problem! These folks get the attention of product companies and I got results!

I recently wrote a review about a very bad experience with an online travel service/airline. Within 24 hours I received a phone call from the travel service/airline customer service department with an apology and an offer to make amends if I would be willing to rescind my negative review! I took the offer but rather than rescinding the original review, I wrote a modification of the original review to acknowledge the airline’s attempts to rectify somewhat questionable business practices with the hope they will be more forthcoming and transparent with their charges in the future. Thank you ConsumerAffairs for posting my reviews so quickly!

I'm so glad that ConsumerAffairs is here to help people with any issues they have. I had an issue and due to them I was able to resolve it almost immediately. I am truly grateful to ConsumerAffairs, you guys rock!

I am glad that a friend told me about Consumer Affairs because if it wasn't for the post I was allowed to create I would have had to continue making payments to my credit card in hopes to pay Disney tickets that were already used. Thank you for allowing me to share my experience.

Two days ago I encountered issues with my Neat software. I pay a monthly fee for Priority Service but could not even get through the phone system - it just routed me to the website, could not access chat, so I sent an e-mail using a previous case number. No response. I then contacted ConsumerAffairs and I got a quick response! Thank you ConsumerAffairs!

My experience with ConsumerAffairs has been extremely satisfying. My issues were resolved in a swift manner thanks to a super team at ConsumerAffairs. It is a great comfort knowing that there are people like you to watch out for people like me. Thank you ConsumerAffairs.

Alamo Car Rental Florida - After a small problem about the rent of a GPS system, they cleared everything. We give them 5 stars for the Customer service. Waiting in the line at Orlando Airport for 45 minutes was not nice. The car was SUPER. Easy drop-off in Miami.

I didn't realize the power of ConsumerAffairs. I had a negative experience with a company, I wanted to get word out to people so they would know what I didn't. After I sent in the review, I was contacted the next day by the company wanting to resolve my issues. I have had a chance to change my review with an update and to send a message to the company through ConsumerAffairs.

Often times a person writing reviews online is upset. After a cool down period it is nice to be able to edit or remove a review. This is the only reviews website that claims that they “own” your review and it cannot be taken down. It is an arbitrary and silly rule that they steadfastly adhere to. Ironically ConsumerAffairs is anti consumer. I am your customer and I am unsatisfied.

I placed a review and within 12 hours I had someone contact me and solved my problem. I am a happy customer. Thank you very much for taking care so quickly and I would recommend to write review but provide them with the proper papers to make their life easier.

What can I say? If it weren't for ConsumersAffairs.com, I would not have my problem resolved in 48 hours. After posting a negative review about Nutrisystem's service-canceling shenanigans, their rep called in 24 hours, listened and refunded my money. I hope that there are more happy customers as myself because we need someone to protect us. Thank you, ConsumerAffairs for being here for us!

I posted a negative review not because of the product I received but because the Customer Service was unreasonable and unhelpful. Within 24 hours I have had my issue resolved and am delighted. Thank you Consumer Affairs for being a great way to get things done!

This is the first time I used Consumer Affairs to report an issue with an internet vendor. After numerous calls to the vendors customer service, I kept getting a response "there's nothing we can do". When I posted my negative feedback about the company on Consumer Affairs, suddenly the issue was escalated at the vendors site and the issue was resolved the same day. I'm so IMPRESSED! I don't think this would have been resolved had it not been for the Consumer Affairs site which allowed me to post on their social media platform to report this issue to other prospective customers of this vendor. Kudos to Consumer Affairs! Thank you so much!

Just tried using your matching service for 3 household items. I realize I don't live in a large city, however I have always found top rated appliances and beds locally or within a few miles with FREE DELIVERY. This is the reason you have not seen me on your website in a very long time. Now it will probably be much longer before I come back since you are of little help. Thank you.

I wrote a bad review of Laser Spine Institute a few years back and you deleted it, using the excuse that you could not collaborate my story, despite me providing you with as much documentation as you wished. I understood why you did that. You sell LSI ads!!!! And I guess I'm wasting my time writing this since you will simply erase this comment. Is there an independent party that I can I go to to review you?

While I appreciate the overall editing of my interview, I am greatly displeased that Consumer Affairs placed my name with the published review I gave on the telephone to the person who called me on your behalf. Upon my request, she agreed not to link my name with the interview that was to be published. In fact, we agreed the identity would read, "Anonymous, Tennessee". I have used considerable time this afternoon working with the company I was asked to review in order to reach a resolution. The company representative who called me was gracious, but I could tell she was somewhat distressed on behalf of her company. I suggest that you delete my Consumer Affairs account and please do not contact me for any reason or send any materials. Thank you.

I received a call after inquiring about the possibility of obtaining a new home warranty through ARW. The person I spoke to was very knowledgeable and answered all of my questions in great detail. Not pushing anything on the customer at all. They simply tell you what they can offer and you can "reserve" your rate and make a final decision at your leisure. Great rates and no contract is ultimately what made me want to go with this company. Hopefully this continues to be a good decision (if and when) I may need to open a claim.

Last week I reviewed a company I had a recent issue with. The review was published on ConsumerAffairs.com and immediately after it was available online, the company I wrote about contacted me. Long story short... the company and I came to an agreement amicably. Thank you ConsumerAffairs.com!

I made several reviews and complaints on this site - thinking its real - but not when it comes to all of my posts of it - and it was the truth to warn the public - to help consumers to beware of the scams out there. I know by experience! But it doesn't work here for everyone! And that's not fair! So I'm done with this! Nothing but a waste of my time! But never again! And I'm proud to say its a fact! Not my opinion! Bye! See ya!

There is no warning that once a review is posted can't delete if resolved. I tried to update with resolution but it didn't post the update nor will you allow me to write an updated review with resolution. Very disappointed in your site. Now I understand why other reviews don't say what ended up happening.

I have used Consumer Affairs only once to complain about a business, but I have used it often to review other companies and read opinions about local businesses. I want to thank Consumer Affairs for a quick response, resolving a problem and giving me an opportunity to sound off when I felt we were victims. I will continue to use and recommend Consumer Affairs to friends and family.

I really like this website. I just can't say enough about it. I joined 2 years ago to post a review of a website that I felt was engaging in shady practices and my review was actually seen by the company. I know this because they responded multiple times. I believe that is the only way I got my money back. I didn't realize it at the time because I either wasn't getting the notifications when the company responded or I just didn't pay attention to my email, but I remember getting my money refunded and in hindsight I believe it was in response to my review because it kind of came out of the blue. Highly recommend this site! Now, before I buy anything from a site I am unfamiliar with I will check ConsumerAffairs first. I also love that you can mark your issue as resolved, but the original review still remains. Even if a company fixes the issue, other consumers still have the right to KNOW what the issue was in the first place.

4 of my 5 reviews have been on hold for weeks. At least one gives me a message that it does not meet with guidelines. But my online inquiry as to why has gone unanswered. I'm just trying to get a helpful and COMPLETELY TRUTHFUL review out there. It does not contain any profanity or vulgarity so I have no idea what is unacceptable about it. Can someone help me out here?

I have to thank you Consumer Affairs for resolving my issue I had with a company that I will not name in this post. After sharing my a negative experience with them on your site, they contacted me and problem was resolved. Thanks again!

I was happy to have an outlet to voice my displeasure and now my pleasure. Thank you ConsumerAffairs for being prompt with your reply and for being there in my time of frustration and finally my advice would be be careful not to jump to the conclusion like I did.

My review that was published online was missing a key piece of information. Without this fact, my review sounded positive even though I gave the company a one star review. There is no way to edit or delete the review once it is published. Consumers should be able to review the edited version of the review before it is published.

I posted an honest review of an issue with a companys service. After it was posted the company I had the issue with contacted me and after a discussion about the issue the company made it right. I do believe that using ConsumerAffairs was the reason I was contacted. I also believe since ConsumerAffairs does some verification before allowing post the reviews are truthful. I will use ConsumerAffairs on future reviews before selecting a service or business. Thanks.

I submitted a review of my experience with Nutrisystem on November 11th and on November 18th Nutrisystem resolved my problem. I had no expectations and mainly wrote my review to ConsumerAffairs to dispel my frustration with Nutrisystem. Well, ConsumerAffairs certainly must “carry some weight” as I actually received resolution! Thanks so much ConsumerAffairs for being available to us.

My original post was 1 Star. I did an update and gave it 5 stars. But, your company changed my original 1 Star to 5! And the update is not there. So, you put a 5 Star in a 1 Star complaint. I just did another review as an update for my original complaint and gave them a 5 Star. I cannot find the previous update. Your company screwed that up! UGH!

I recently posted a review on ConsumerAffairs.com to share my experience with a company. I found ConsumerAffairs.com to be extremely effective in helping me resolve the issue. Their automated notifications and status tracking tools work great! I am pleased with this service and will continue using it to post positive and negative reviews of other companies in order to help others make informed decisions about who they should do business with.

After six months of getting nowhere with a grievance I had with a company, I finally filed a negative review with ConsumerAffairs. I had contacted the Phoenix BBB, state Registrar of Contractors, Attorney General's office and even local attorneys with no positive response. ConsumerAffairs posted my review immediately and was the most helpful in resolving my situation. I have to believe that was the reason the company that I was having a dispute with did a complete turnaround the very next day. If I ever get into a disagreement with a company in the future, my first stop will be ConsumerAffairs. I will also check with ConsumerAffairs before contracting a company regarding any future work I have done. It is a good feeling to know that someone is willing to help because before contacting ConsumerAffairs, I was not getting anywhere. Thank you so much for your help.

Attempted to create a profile in order to comment on a negative experience regarding another company (Magic Jack). However, the ConsumerAffairs website does not accept valid postal code entries from Canada. I chose to enter a US zip code to create my profile; then tried to update it with the correct information once the profile was created. Not successful! Really disappointing - and not acceptable. Please fix this asap. Also, no Support Phone numbers are provided.

Easy to use the website. Reasonable response time for when the review has become public. Not sure of: impact of ConsumerAffairs reviews, do those reviews carry any weight? Is the site just a venting site for consumers and no actual benefits to consumers? Do reviewed companies, vendors, etc. care or read the review on this site? In conclusion, ConsumerAffairs is a nice site but a lot of questions about its impact. Now let's see if ConsumerAffairs will read and respond!

If it was not for ConsumerAffairs I don't think Rocket Lawyer would have ever listened to me. I complained directly to this company and did not get a response. You were a great help when I was feeling helpless. Because of you they heard my voice and responded. Thank you ConsumerAffairs, you are providing a needed service.

Writing review on this website actually prompted Selectblinds.com to actually resolve the issue they created. Impressive.

I have been reading your articles for some time now. At the end of your articles it says share your comments, but I do not see a dialogue box or a section for that. If you want your site to be truly interactive then provide a section for your readers to comment. Get with the program folks, you can do better.

If you see this -> ** that means someone at ConsumerAffairs has literally gone inside of your review and EDITED information in order to protect the company! And to top it off you can't edit or delete your review once posted!!! You can’t even delete your account for crying out loud! I wrote a very detailed description of my experience with a particular company and included an email address that was created solely for the purpose of getting a lawsuit going i.e. nobody would even know that email existed unless they are trying to sue as well. When I read my review that was actually posted for the public to see it says “Please email ** if you want to be a part of the lawsuit” HEY CONSUMERAFFAIRS!!! PEOPLE CAN'T EMAIL **!!! THAT'S NOT AN EMAIL ADDRESS!!! JUST TELL ME TO TAKE THAT OUT NEXT TIME!!!

Immediately after I submitted my complaint to Consumer Affairs within two days I received a call from American Equity. My issue was resolved and I am thankful to Consumer Affairs for quick action and great customer service. Thank you!

The review "approval" process was lengthy and then there is no way to edit a review. So should things change regarding the status of a service related review you need to write addendums to the review, that is cumbersome especially with the wait.